CheapOair Reviews

I immediately called up Cheapoair and demanded a refund. The telephonist on the other end responded, "Well, if you want the refund, you will need to wait for the refund at the next billing cycle." What?! Next billing cycle? And it followed that she said, "Wait sir, let me check for you. I'll put you on hold." After complete silence for 30 sec., she came back, "Okay sir, we are able to book the ticket at the same price for you now." Wow, that was too fast to be true. I suspected that it was all planned ahead. You see, if an unsuspecting traveler who is in real need of a quick fix of a ticket way home, upon receiving this sort of email saying that the price has gone up blah, blah, blah, he will surely go ahead and book it anyway because he's in a rush. Cheapoair played heavily on psychology of busy city folks. Quick fix, no hassle, maybe sometimes lucky enough to get a good deal.

Beware, fellow travelers. My advice is, stay away from Cheapoair! Well, maybe sometimes you're in "real" luck that Cheapoair delivers what's promised in the first go. But those are rarities. Just look at all the comments here. Statistics speak the truth.

On July 25, we checked the Cathay flight; but on July 26, around 9AM, we received notice that flight had been cancelled. We contacted CheapOair multiple times, around 8, during a day but all our contacts didn’t make any progress with re-accommodation. Our calls were dropped several times and we received only one or two returning calls. I spent around 7 hours on the phone, from 10 AM to 5PM. The output from all these calls… there’s nothing CheapOair can do and that is my problem. I would have to pay for re-accommodation even it was not my fault and I couldn’t cancel the entire trip because the other airline, Aeroflot, could refuse to refund their portion of the ticket price. Due to stress level, I forgot about the travel insurance I purchased and no one in CheapOair even advised me to use it!

Overall, CheapOair as our agency didn’t help us at all! Actually, one agent suggested using flight HKG-SVO-VVO; for your info only, flight time will be around 19 hours instead of 4 hours using the HKG-VVO flight. So we gave up with CheapOair! After all of the above, we made a direct call to Cathay and they accommodated my daughter on AirCanada flight within 10 minutes. Unfortunately for us, this flight has been delayed as well and connection at HKG was very stressful. My daughter and all our family experienced a lot of stress; and now, we are crossing hour fingers as she has yet to return from this trip.I think ACPA must take a close look at CheapOair business practices.

After hours on the phone (long distance call) and few emails, we finally received a message from Cheapoair saying that what we requested is not allowed. They cannot change names and the problem cannot be solved. But this is not changing names, they misspelled my name! One letter missing. The only solution here they offered was to cancel the booking and pay them for their mistake for $400.00 and buy the ticket again. They get profit on their errs! I don't understand how a serious or responsible company can find this way a reasonable way of getting profit! We are not the first couple, neither the last. So, I recommend you to not buy tickets here no matter if you save $100 bucks or a little more because if something goes wrong, you may need to pay 3 times that amount. They do not try to help you.

I called them and the woman I talked to was very nice, but she said that my booking agent would have to call to make the correction. So I proceeded to call Cheapo back and after 2 hours on hold, the new specialist who answered, listened to my whole story and said he would call British Airways and get it fixed, asked me If I could hold for a few minutes and of course I agreed. Two hours later, another specialist answered and I said I had been speaking to Clifford and he was supposed to be fixing the issue. He put me back on hold for several minutes, then came back and said that the British Airways was not answering their calls and that I would have to call back at a different time and click dial tone. They had hung up the phone. I called back again, waited on hold for what could have been hours, before a specialist answered.

By now, I'm not very happy with my experience. And although I'm trying to be polite as I can, but the specialist was extremely rude to me, so I demanded to speak to his supervisor. He put me on hold. I put it on speaker and went to bed. The next morning, I was still put on hold, so I hung up. I called back and got a nice woman who could speak English well and was very helpful. She sent a request to British Airways to fix the name that was misspelled. Supposedly, I asked for something in writing, she said she couldn't do that, but I could be assured it would be taken care of. She said to check back in 24 to 48 hours and they would let me know, if it was corrected. I called back 2 days later, yet nothing has been done.

They did at least have some documentation that I had called and they had initiated the request to BA, but they had no further information regarding my request. I've called many times, but it still has not been resolved. We are now only a week away from departure and we are really getting irritated about this. The woman I talked to at BA had originally told me that my booking agent was Travelong, INC. I will be calling them next. Do yourself a favor. Do not use Cheapoair to book your flights. It's just not worth the hassle. Period.

The next person I spoke to was appalling. She could not speak English properly, and I found it hard to understand her. So again, I was passed to another manager, whom I told I didn't like the treatment from the customer service team and that I wanted the calls that were monitored for training purposes to be heard by the manager, not the customer services. The call was eventually heard, an apology was given, and a refund was promised. This was on the 13th of May. It's now the 13th of July, and every week, they tell me the same thing that it will be in my account next week. But now, I'm sick to death of having to call them and running up my telephone bill!

I would advise anyone to keep well clear of these con men. They should be ashamed of themselves. I just wonder how many people from the older end have been ripped off by this company! This is unacceptable, and I want my money! Cheapoair is far from cheap in the long run. And if you look at the new reviews (all good, of course), it says that they have an online customer service team (which they have not). I find them a joke!

She placed me on hold only to return with the response that the American Airlines flight had been cancelled and they had to change my flights. I asked her then why did the email nor the conversation stated that fact. She asked me was I calling her a liar. I said, "No, however, please email me with the cancellation in writing." She replied, "No, we don't do that." Then, I asked for the manager and was told there wasn't one on duty at that time. I contacted the Better Business Bureau only to find out that I had to give Cheapoair a chance to redeem themselves. So, I emailed them with my complaint and to date, I have not received a response.

What? After I paid almost a thousand, I have to pay that huge amount for changing dates? Plus, he kept reminding me, "This is the last seat available, blah, blah, blah." I checked the 3 planes I took. All of them had empty seats. I got sick of him, called customer service, then the other agent told me my ticket was not subject to any changes; no matter what, if I wanted a different date, I had to pay for a new ticket. What? Why? I asked the second agent to help me, because that was not my fault. He transferred me to the supervisor. She finally explained to me how things were for real and tried to help me to find a new date. She did so, my new charge was $400 for a grand total of US$1381.25 (and basically they were making an exception with me). So I don't get it. I travel a lot. It's not the first time I have to change dates and the maximum an airline charged me once was $250. Total time on the phone was 1 hr. 20 min.

My point is, why did this agent lie to people? And at the end, do they get suspended or get any verbal warning? No I don't think so. They just say, "I apologize for any inconvenience." Yep, like they mean it. What a scam. To sum up, please, if you are reading this, don't buy tickets on CheapOair. At least they picked the right name, cheap. At the end, you pay more than with a real travel agent, and no headache at all. It was a bad experience and so far, I know I'm not the only one in this situation.

You could leave the phone on for two hours and maybe have someone pick up again. They have no shame putting you on hold for more than an hour. You'll be lucky if they pick up. This is a scam and a completely unreliable company with no management system. The whole process has been more than unsatisfactory, but a complete waste of energy, money, and time. I cannot express how much I am fed up and hate CheapOair. I'm getting a lawyer because I hate them that much. I'm so fed up, I'm not even thinking logically. I would rather spend extra money to hurt them at this point. They'll leave you stranded and won't give your money back for doing so. CheapIair is a piece of **.

The subsequent day, I received an email from CheapOAir stating that they cannot issue my e-tickets due to the number of airlines involved. I don't understand how this booking agency cannot fulfill a flight that they posted for sale. A friend of mine that booked hours later after I did received a confirmation and absolutely had no trouble with her itinerary. The days following this event, I continue to receive contradictory emails stating that there have been flight changes and requested that I accept. So, I accepted.

Then days later, I got another email stating that the billing department has cancelled our itinerary and any charges to the credit card will be refunded. CheapOAir is the ** company ever. I don't know how they remain in business. I will not only post this review on this website but I will continue to post on every review site there is to imagine to spread the word of how despicable this company is. They did nothing to help us. So be aware and book on Orbitz, Expedia, or Priceline. They will never let you down. This is the first and the last time I will ever deal with this company again.

I purchased trip cancellation insurance through their company Travelong also known as Travelex. That confirmation # is **. I received paperwork on May 29 to file claim but was told I must cancel through CheapOair. Great! I can't reach them. I called Jet Blue and American Airlines to cancel my flights but was told I must cancel through CheapOair. I was also told I will incur $250.00 cancellation fees from these airlines if I cancel directly. So I'm in a Catch-22 situation which has seriously impacted my medical condition. I will be happy to provide more details if necessary. Please advise.

When I called A **, she insisted she credited my card but this takes 2 weeks, and she said she had emailed me and I had agreed to this! I told her I agreed to it over the phone but never received an email from her. So she said she was sending another. Anyway I have never received an email from this day. I called, left her a message telling her I never received the other one. It has been over a month now and I have not received a refund or a return call from Miss A **. I did call the Aviation Consumer Protection Agency at the beginning and it was the only way I could get a response from her. She told me she was working with them to resolve my issue.

However after my last phone call with Miss A, I called the Aviation Consumer Protection Agency and was told they tried to email her about this to find out what she was talking about, and hadn't received a response! I think Cheapoair defrauded me and it's time to take legal action. My trip was in Dec-Jan 2011 - it cost me $9000 in airfare which is a lot of money! About $1500 was the cost of the final leg of the trip for 5 people to fly first class, which they said were the only ones left! They are, in my opinion, scam artists! Buyers beware!

First, suddenly all flights were over $300-500 more than what we paid for so I was trying to get a flight to a different destination. That did not work! Then we finally found a ticket to my country but I needed to add $150. Now the price went up, it's now $500. This all happened in 2.5 hours on the phone with someone who is not in the USA. Back and forth, I told them I'm not paying more than $250, so again he put me on hold to go talk to the manger (this was like the 7th time). And this is 5-6 days before I was supposed to fly with 2 kids! Okay, fine. I paid the $250. And now OMG. I'm not one to raise my voice but damn, did I yell at them! I called 2 days later to get a confirmation so I can drive 4.5 hours to get my kid's passport and they told me it's not confirmed and that it's another $500!

Again 2.5 hours on the phone on my way for an appointment for the passport, they are telling me there is nothing they can do and that is when I finally got to take (I think ) to someone on top, who promised to give an answer in 12-24 hours. Oh no, 12-24 hours. I called every 5-6 hours till they gave me an answer! So do not look at their web page, they are not a company to work with! And the main reason I'm writing this today is my flight! I'm not a B so when my husband was looking for a ticket yesterday to fly overseas and he said he found the best ticket with Cheapoair, I said, “Go for it, it can't be that such a mess will happen again." Oh no, it did. He got an email this morning that the price went up $150 and here we go again!

Wrong! There was an additional fee on it because on my return flight (by myself), they didn't give me a window seat. So I called to change it. Supposedly, there’s no fee for that - but I was charged another fee. On the return flight, I got stuck in the middle section in a middle seat after paying (not once, but twice) for a window seat. It's the principal of what happened: if a customer pays for something, follow through with it or make it right. And yes, I have called CheapOair numerous times (and emailed them with no reply) both from AU and USA. I have spent hours on hold getting nowhere. One manager promised and promised that she would get back to me the next day about our return flight seats. We have returned and still waiting for that phone call. Their customer service is horrible. If you call them, be ready for a long wait (over an hour) and don't expect to get anything resolved. It's very frustrating.

On my departing flight, I noticed the airline says you need to contact United Airlines to reissue this ticket. I called and spoke with someone who didn't understand me or vice versa. That's a different complaint and I don't care about all that. United Airlines told me to contact the company through which I booked the tickets, even though he said, “everything is good”.

I called and was transferred to "fasfghajfh" which is what I understood and was placed in queue for 20 minutes. I finally hung up because I don't even know where I was transferred to and I doubt they are going to help me anyway. I mean they've been so helpful so far. I suggest that anyone who wants to book a flight use the actual airline and book them through there.

When I checked the number, it started with a 212 area code which is the same area code prefix that calls when my scripts are in at Target. I did not think anything of it except that my prescription was ready. I called at my first available moment on Monday, which was my lunch break. They told me the flight had been overbooked. I was then placed on hold and when the lady returned, she informed me that because they have such a good rapport with the airline, they were able to open up a seat on this overbooked flight, but the difference in ticket price was going to be $226 more. I was not able to get Hotels.com to refund my money, but Raul from Cheapoair was able to secure a refund after my having spent almost 5 hours on the phone back and forth. I called the airline as well because I did not have an extra $226 to spend on this trip and had already taken the time off from work.

My friend in Atlanta, who just started a new job, had to fight to get the time off as well. They told me that the flight was not overbooked and that this issue was to be handled by the travel agency I had booked through. It is so frustrating to have everybody pointing fingers at the other guy and nobody will do anything about it. They all acknowledge the problem but offer no reasonable solution or accountability. I must say that in the end, I was far less than pleasant, but I had reached my breaking point. This is where my problem is. Why did I receive confirmation paperwork from them if this flight had not been confirmed? Why was I told that the airline had overbooked if they hadn't? I now realize that there was not a ticket number issued on the original tickets that were printed out, but all over this paperwork and at the top of every page that printed (5 of them total and I have them all) it says booking confirmation print details and there is an airline confirmation number listed. The very definition of bookings, as it pertains to airline travel, is the issuing of tickets. The definition of confirmation is yes definitely, and the definition of definitely is clear, not vague. This is my problem.

Everything about this experience was contradictory and misleading. I was able to get the ticket reduced to a price of $371.70, which was still higher than the original confirmed price of $244.20. I was accused of being a liar on more than one occasion, told by the airline that this flight didn't exist, and then Cheapoair accused me of trying to take advantage of the situation. I feel that I was taken advantage of and will never book with Cheapoair or United Airlines or any of its affiliates. The lesson learned here by me was that there is no honor among thieves. I have supporting documents of all correspondence and there was an additional flight booked separately because we were trying to utilize the coupon discounts that Cheapoair offered.

When I called to make a change to the date of the return flight, I was told this was not possible. I explained that I had bought the ticket because I believed the date was changeable for a fee and the agent simply said, no it is not possible. They claimed this was the airline's policy and the only way to know if a ticket is truly changeable is to ask the airline. They should not say that it is changeable if this is the case, but rather should warn before a purchase that they do not know if it is changeable and contact the airlines involved first to verify.

They made no effort to help resolve the matter. The result is that we have had to purchase an entirely new ticket so that my partner, who has a child that is ill, and needs to return earlier than planned, can get back to France. This is an enormous and unanticipated expense. Cheapoair is exorbitantly expensive since they make no effort to be clear with consumers or to resolve problems.

I recently purchased a ticket from CheapOair going from Tokyo, Japan to Toronto, Ontario (flight SQ12 to LAX then flight AC796 to YYZ) and spoke to numerous representatives on the phone regarding a change to my flight. I was looking to change my flight from August 20th to August 22nd 2012, and at first, I was told this was not possible without additional charges being incurred. However, the agent told me that if Singapore Airlines approved of the change and seats are available on the flight for the 22nd, then CheapOair could go ahead and make the changes. I then spoke to a Singapore Airlines representative who confirmed to me that this change was possible and a refund was possible since the second desired flight is $252 cheaper per person. He told me to "conference call" CheapOair so that he could verify and confirm to them that I am allowed to do this.

I went ahead and confirmed with CheapOair that I'm able to change the booking and receive a refund of the difference in ticket prices, but I was simply put on hold, then transferred to "customer service" with whom I was already speaking to. I had to explain the situation to the person I was transferred to, and they told me that this was not the customer service department, but the cancellation department or something along those lines, and then they transferred me to what they believed was the real "customer service" department. This happened again, and I was back at some kind of "cancellation" department that said they can't help me.

So, I went through this process twice, and again just today (March 6th, 2012) I'm being told that no change is possible because I'm not calling within 24 hours of booking the flight. This wouldn't be a problem if the customer service line actually worked properly and the agents actually intended to help me resolve this earlier on. I did everything they told me to do to confirm that I was able and allowed to change the booking date and receive a refund of the difference, which involved calling Singapore Airlines numerous times and also calling Air Canada a few times, too. At every attempt to get this resolved, I was stuck in a loop with CheapOair’s "services", and here I am now, trying to get this resolved through email. I did once actually make it to the proper department, but there I was told that the flight either doesn't exist or all the tickets are sold out. That's just plainly ridiculous, as both Singapore Air and Air Canada confirmed that it is possible to rebook to this date and flight (same flights and times, SQ12 and AC796), and even a few of the people at CheapOair told me that I would be able to book to this date if I get a confirmation.

When it did seem possible for me to get what I want from CheapOair, they came up with an excuse that directly contradicted not only the airline representatives, but even representatives doing the same job they should be doing. I've also found out numerous times that neither SA or AC can change my booking, only CheapOair can, so that is another invalid excuse for CheapOair to use. I even left my number with them so they could call me back once they've "confirmed." I don't even know what they need to confirm at this point, I've gotten approval from both airlines and CheapOair agents to make the desired changes, and I provided live contact between a CheapOair representative and a Singapore Air representative for this confirmation among other forms.

There are more frustrating things to tell about the contact I've made with CheapOair agents, but the contents of this email should sum it up. I want to change my flight date from August 20th, 2012 to August 22nd, 2012 and I want a refund of the difference in ticket costs ($1277x3 - $1025x3; prices gotten directly from CheapOair’s site including taxes and CheapOair agents). The flights should remain the same, with SQ12 going from NRT to LAX and AC796 going from LAX to YYZ. I don't want to have any more reason for this to be delayed any longer as I've already spent countless number of hours trying to get this sorted out. If there are any details missing that are required to make this happen, please let me know.

In addition, I was told of a callback from Donna of about half an hour, and it ended up about an hour and half for my spouse and I to call back. We have called several occasions just to get an end result, which ended in a refund instead. I have not had to experience this much difficulty to straighten an issue with Cheapoair. It took my spouse and I about half of the day trying to straighten a flight that Cheapoair cancelled. And the end result was a refund, which was not our first intended result, but lead to this due to numerous misleading information and inconsistency with each encountered associate. This has been a very excruciating experience, and it made me feel, as a customer, not to come back or recommend anyone for this matter to use this agency.

Upon reaching Narita at 7pm, we were advised that ANA which will take us to Manila had left 2 hours ago. We were forced to stay in Tokyo overnight wherein we were advised to advance all the expenses that will be incurred during our stay as per Ms. Norene of Frontier with Code Sine TNC. As a consequence, I had missed my 3 doctor's appointments and had to re-schedule my other appointments.

This was the first time we booked with CheapOair and honestly, my wife and I were really exasperated with what happened. It almost caused my aneurysm to burst and my wife's depression worsen. To cut the story short, my first concern before I take any further action against you is, for you to refund the $284.35. All the official receipts are with me. I'm expecting your immediate attention and reply on this. Thank you.

By the way, they don't have customer service in Spanish. This company sucks! I'm wondering why the ** I didn't buy my ticket through Travelocity.com or Expedia.com. This is the first and last time I use cheapoair.com. I'm going to hang up! Nobody answered. ** this company. TripAdvisor.com shouldn't work with them.

Derrick then called the airline directly and was told that Luz and Kevyn had to pay additional fees in cash to board the next plane. We offered to pay with a credit card but they stated it had to be paid in cash. Luz and Kevyn did not have that amount in cash available to pay the additional fees. We immediately called CheapOair to resolve the problem. We were literally switched around from representative to representative and eventually, the call was disconnected.

We called back multiple times and the same results occurred. This was extremely horrendous situation for Luz and her 9-year old son, Kevyn. When we called CheapOair, we were put on hold for hours or cut off. Not only did Luz and Kevyn miss their fights, but they were also stuck in Bogota for an additional week at a substantial expense. But then, CheapOair proceeded to double bill the company credit for tickets that were not able to be used.

The company disputed the charges with American Express and they reversed the billing. Six months later, CheapOair is threatening the card holder of the company credit card with legal collection action and reporting this matter the the credit reporting agencies. This is a devastating matter and CheapOair needs to be fined and punished for this type of harassment.

2. Taxes and fees of $56.42 (not previously disclosed)

This appears to be blatantly deceptive advertising. What's more, Cheap-O-Air tried to convince me that I was the lucky recipient of $45 savings (a $20 coupon discount, $15 hotel discount and $10 trip savings), out of a "total booking amount" of $132.55!

How can it possibly benefit a company to deceive their customers in this way? Just as with air fares, surely it's time to change the law to demand that there be full disclosure of all costs for hotel bookings, car rentals and other travel-related business.

What did I do about it? I, immediately called my credit card company who in turn called them but was unable to reach the merchant. I then called their 800 # (1-800-525-0400) provided on my itinerary. The first number said, "This phone number is not accepting calls at this time." My second try was another number (1-866-636-9088). The first operator hung up after asking my booking number (I was on hold for 15 minutes). The second operator said, “I am not in charge of this. I will transfer you to billing."

The third operator (aka billing dept) hung up on me after I explained the situation. In my fourth attempt, I called and the line went fast busy. Fifth attempt, I called and the phone rang for about a minute until the call was never picked up and went blank. On the sixth attempt, I called and rang for a while then went to what sounded like a cell phone, "This phone number is not accepting calls at this time."

Are you kidding me?! I never gave up and in between, I called the airline to notify of possible fraud. On the seventh or eighth attempt (I lost count after so many tries), an operator answered. His name was Julius and he was pleasant. I asked for a supervisor right away. He put me on hold for 23 minutes and came back with a supervisor named Aiden. It sounded like an offshore call center.

Aiden looked at the charges and politely explained, “Oh yes, yes. those charges are pending and we will credit you within 48 hours." What?! You mean to tell me that if you purchase a ticket with Cheapoair, they will double charge you with no warning?! Answer is yes, so don't do it! Bottom line: I called the airline and booked directly and avoided all extra charges and fees. They lie, lie, lie and charge you more and when you call them, they don't answer. I smell class action lawsuit here!

My parents received U.S. tourist visas to visit my family in Minneapolis. I booked two international airline tickets from Shanghai (PVG) to Minneapolis (MSP) through CheapOair.com. The itinerary included a three-hour layover in Vancouver (YVR). However, CheapOair.com concealed critical information--that a Canadian visa is needed to make the connection flight in Vancouver (YVR). Without this critical information, I made a misinformed decision to purchase the two tickets. The consequences are disastrous!

Because CheapOair.com withheld critical information, we did not find out that my parents needed Canadian visas to be able to make the connection flights in Vancouver. They were declined to board the Shanghai Vancouver flight we booked from CheapOair.com. I called CheapOair.com about the situation but they were unwilling to exchange their flight with a U.S. bound flight without charging us $5,000 for the one-way economy class tickets (which is 2.7 times of the original purchasing price). My parents, startled by CheapOair.com's action, ended up purchasing two costly last minute U.S. bound international flight tickets at the airport ticket counter.

I am a reasonably forgiving consumer and do not usually bring my bad consumer experience to public. However, CheapOair.com's action has resulted in horrible emotional and financial consequences for my family. Their deceiving and fraud business practices have to be stopped before they hurt more consumers like my families. I am willing to do anything in my power to help CheapOair.com realize that what they are doing is wrong and needed to be stopped. Please feel free to contact me if you need any further information about my complaint.

I am very upset at the whole situation. The representative at Enterprise wouldn't honor my credit card that I used to book the rental nor would she (Nicole) take another credit card of mine. My daughter had to ask a friend of a friend to wire her some money so she could pay for it. Not only that, I called the CheapOair customer service number 1-800-525-0400 and was put on hold for 48 minutes, the first time with a woman picking up the phone saying you have change. I said no, I want to confirm my booking, again she said you have change, I said no... she hung up on me! I called again, this time waited 1 hr 2 minutes, a man answered, Hello... I said can I please have your name... he hangs up! I have never experienced such lack of service with a company before. I would like a response immediately to address this whole situation.

This mix-up by Cheap-O-Air not only caused our son to miss his flight, but due to the language difference he did not even know what was going on. He had to sit in an international airport for over 24 hours before he realized that he would be flying out later in the night. I spent over 7.5 hours on the phone with Cheap-O-Air before the problem was fixed. I was literally on hold for hours at a time without anyone coming on the phone to tell me they were still working on the issue. They have very poor customer service.

The first entry was for $100.00, the second entry for $250.00, the third entry for $371.40 and the fourth entry for $15.00. All four charges totaled $736.40. I checked with my son to see if he had purchased additional tickets and he said that he only purchased two. Now I can't seem to talk to any with COA to get copies of all four invoices. Need Help!

After rebooking, I tried the application again as a new customer. And it did it again! Twice! So I know this is not my fault. If anyone else had used this mobile site, they would've been screwed too! So I called back to talk to someone to cancel the whole thing. He was very kind and understood my situation and how upset I was. Because he couldn't refund the $60, he said he will only charge $25 person for the return flight to cancel the whole thing because it was not my fault!

So after discussing with my bridal party, I called back to cancel the whole thing because tickets were $400 now--from $350.This time, another customer service rep said he had to charge $300 to cancel. He did not understand my situation. He read from a book the policies and fees over and over again. And he didn't care that the previous guy told me $150 to cancel the whole thing because it was not my fault.

I didn't' want to speak to him anymore, so I said, "Go ahead and cancel it." I have emailed Cheapoair with 2 sets of snapshots of their application. The first screen showed the selection of dates February 25-27. After selection, it took me to confirmation, but it showed February 27-27. It is impossible to notice the tiny little change in numbers.

This is proof that my purchase was messed up by their site, and I want my cancellation fee refunded! I am waiting for someone to reply back. But if not, I will have to file a real claim! The first mistake was their site, and second, their customer service rep told me one thing and another told me a different thing. Why am I being charged for their mistakes?!

I keep calling cheapoair for my itinerary and ticket, but they have no clue what's going on. I have been calling almost every day for the last 8 days. Each time when I call, they ask more time to look after the issue and assures me that someone will call me within 12 hours, but that never happened. Please help me with this issue as my kid and wife are also traveling with me. CheapOair did not issue ticket

That is not what I was told! She (the agent) verbally told me that we could cancel for any reason! We have been victimized by CheapOairs agent. And would like this resolved!

They said it was repaired on 12-21-11. Finally, on 1-12 12, they sent a different phone, which I received on 1-15-12. They attempted to charge me fifteen dollars, and change to turn it on. Then, they said they would give me my thirty days free, which is what they advertise. They said it would take twenty four to forty eight hours to get it turned on. That was four days ago, and I still have no telephone service yet.

"As per our conversation and as agreed, we have canceled your booking number 7279837 with a $50.00 cancellation fee. You will now have a credit, in the amount of $966.63, with Turkish Airlines. This credit will be valid for one year from the original date of issue 4.30.11 all travel must be completed on, or before, 4.30.12 and is only valid for travel on Turkish Airlines. Further to this, depending on the rules of the fare, you may not be able to change the routing from the original itinerary. At the time of re-booking, there will be airlines change fees and applicable fare difference".

Now it turns out that Turkish airlines has aborted that route from Washington D.C. to London, and the only way I can make good on this ticket is to fly to Istanbul, which I don't want to do! I want cheapoair or Turkish airlines or whoever put me on another flight to London or reimburse me my money.

I am thinking to sue in small claims court, but I need a name and am not sure how to obtain it. I feel used and abused by cheapoair and want to know how I can go about getting another flight booked with the original routing! Obviously, if Turkish Airlines cancelled that DC to London route, it’s up to cheapoair to secure for me another!

CheapOAire is quick to claim the large amount of business it generates, or obtain the top sale agency with Korean Airlines, but when it comes to customer service it is pretty poor in my point of view! The case has gone from Derris to Rey and now to the Escalation Dept, Tracy. It has been six months and still no refund or solid answer is given to my basic questions. Whom did they speak with, AirFrance or Czech Air? how often did they follow-up with the airline? What can CheapOAir do if the airline failed its duty?

They make their money by overcharging hundreds of dollars as much as they can get away with, hence, the high level of complaints. They also have a call center in, you guessed it, India, so there is no one to regulate this fraud.

They fire their employees by telling them to go home and call next week and when you do, they don't answer. I've been in the travel field for 18 years and worked for many travel companies and this was, by far, the worst.

Sorry, for all those who get scammed, the irony is they attract people who aren't well off to get a good deal and end up getting ripped off. Do yourself a favor and book directly with the airlines, or at least more reputable sites like Travelocity.

We are a travel agency and do not work for the airline, therefore any operational concerns directly from the airlines negligence is not something we have control over. The flights that the customer wanted were code share flights, where many airlines have joined forces to become one. So Continental airlines may be the flight, however, you could be flying on a United plane.

We do give this information out and place it on all confirmations, it is entirely up to the customer to read the information. The customer never contacted us with any questions or concerns, it wasn't until she posted this blog that we knew of any issues she had. We would certainly have assisted her, and advised her on how to check in for her flights, if given the opportunity. Also, we do not cancel one's flights to sell the ticket at a higher price, there's no such thing.

Furthermore, we can accept the change or risk losing our tickets. We angrily accepted. Then, at the Houston airport, Continental could not give us boarding passes Lo-Mu. They said they weren't in the computer and we'd have to get them from LH in London. Now, if you've flown through London, you know there's no time to wait around for boarding passes. The CO flight was an hour late. We arrived in Lo too late for the connection. That's minor.

Here's the worst part of mix & match: LH did not have us in the computer from Stuttgart to Mu! And they said we'd have to accept a seven-hour delay before we could fly to Stuttgart and be stranded there. We went back to Co, who does not fly to Germany, the clerk called someone at LH and got us boarding passes with small delay Lo-Mu. LH also gets failing marks from us. Then, our bags were lost. LH was to find them. I called CO, LH had not even put the lost bag notice in the computer.

We got the bags three days later. A friend who flies many times year says we can expect worst nightmares if we continue to use mix & match outfits like Cheapoair.com and Priceline.com. Avoid them like the plague. They are irresponsible liars and need to be driven out of business. They lied when they claimed that LH forced the Stuttgart rerouting, LH did not. El Cheapoair simply sold our ticket later for a higher price and then passed the inconvenience on to us. Cheapoair.com is the worst outfit I've ever done business with. I wish them a place in hell.

However, the century disaster earthquake and tsunami happened in Japan on March 11, 2011. Our plan to travel to Japan was interrupted. Therefore, we had to change our air tickets from China directly back to New York, instead of staying in Japan to travel, then back to New York. We called Cheapoair service agent on March 15, 2011, and the agent said the ticket price from China, either passing by Beijing or Shanghai to New York, are much higher, and we had to pay more ($1,236.45) for the tickets to change to Beijing directly to Newark, New York.

When we received the credit card statement, we found out that $1,236.45 is only for the Cheapoair service charge! What a rip off charge from Cheapoair! The total new air tickets true cost was actually less than the old tickets' total cost, because we do not have to transfer ANA airline, and stay a week in Japan, according to the Continental airline ticket document. Further more, the US airlines posted news that they eliminate processing fee for change or cancellation to Japan flights, because of the Japan earthquake event.

Therefore, I called and emailed Pansy and Ray of Cheapoair, to dispute the overcharge service fee, and return the negative difference between the new and old tickets on March 24, 27, April 4, 6, and got no answer until May 3. Ray called back to promise a refund. Since the credit card charge was due on 4/28/11, following the normal dispute procedure, I also filed the dispute document with all ticket copies, support document, email and phone call record to my credit card company. The airlines, Cheapoair, and my credit card came up with correct result that I had the total refund credit of change ticket service fee, and difference between new and old tickets, total $1,649.97 from my credit card. Therefore, the case was closed.

However, after seven months, on 11/28/2011, I received the notification letter from Ruben on Behalf of Collection Department/Cheapoair, telling me that I still owe them $1,649.97! I answered Ruben with a letter, which stated the case was justice, and was closed seven months ago by all parties. How can Cheapoair, after seven months ask me to give back the credit money directly to them, without looking back at the original case? Mr. ** did not answer my question, and keep sending me a final notification to legal action and reporting top credit rating agencies and transfer to a collection agency, which threatens and racketeers me to give back my the credited funds to them.

What a ridiculous collecting money method Cheapoair is doing! They do not follow the normal and legal dispute procedure, but using threatening letters to racketeer the customer. What kind business is Cheapoair practicing now? The fact above is saying Cheapoair is cheap to its customers, but its service charges are not cheap! I rate Cheapoair no stars.

I applied for a visa and booked a flight with CheapOair. Then something happened with the Chinese embassy and visa could not go through in time for my flight for some reason. So I had my son to call the company asking about their return policy, I myself drove to Toronto's embassy looking for a solution.

The embassy was nice enough to get my visa on the fast track, so I will be getting on the plane in time. And so I called home to my son, and then all hell broke loose from there. My son told me he had just 5 minutes ago had the ticket altered for 300 dollars, had the dates changed and I'll be getting back to Canada late and miss a day of work and as a result, lose my years of bonus (a couple hundred dollars) for missing a day of work.

I immediately called the company (long distance on cellphone), telling them they change the ticket back immediately, and refund the 300 dollars in penalty. I know I had the right to do so because my son didn't have the credit card information of which was used to pay for the e-ticket. And in fact, he was persuaded to change the ticket because as per the word of Ula Paul: "if you don't change it now, you'll have to pay double for the next flight, it's your choice".

Important information right here: CheapOair, changed my flight without my permission, without my credit card information, my son, ignorant of their trickery was able to change my flight ticket without any permission or information. None. The only thing he was asked is wither he would be using the same credit card. That's it!

After much heated conversation with the phone representative, which took over two hours, the deal I got was that I still pay the penalty, 300 (so much for CHEAPoair), get the original flight back for the same price. To do so however, I must cancel the original reservation for a full refund without cancellation fee, then get a new reservation of the (note) exactly the same thing as before. That is all good and well, and I was just about to be surprised at how humane and understanding the company was, then I noticed they had not refunded me the original reservation, and charged me for a more expensive ticket.

Ticket+penalty: $1,769.10, credit card showed $1,858.86. Also, even the ticket I had originally reserved was charged an extra 15 dollars for no explanation. Original ticket price: $1,482.28, credit card shows $1,493.48, with a mysterious $5.00 dollars charge along side it. So as I was saying, I was promised the original reservation albeit with 300 dollars that I waived to them; full refund of the original ticket and payment for the new one.

That didn't turnout to be the case either. As shown above, I was over charged on all accounts, the refund never appeared, and worst of all, I never go that original reservation back. The plane will still be returning a date later than planned, and as a result, I will surely lose my years bonus of a couple hundred dollars (- $500) for working every working day of the year.

I had another experience with Cheapoair. My daughter had emergency surgery out of town. Cheapoair would not help in any way to get us back home. She was in the hospital for 7 days. I do not blame Cheapoair for this, but it does show their business character. They do not care about the individual.

While booking the flight, I gave all the information correctly with passport copies but when I checked the confirmed ticket, my first name has been misspelled (instead of Pramod ** it is Parmod **) When I called them to change to correct spelling because my name on the passport does not match with the passport airliner, they will not allow to board the flight and immigration will also be problem.

I called their toll-free number and they told me to cancel the existing flight with no refund and go for new reservation. Because of their mistake, they are now asking me to pay for it. Please help me to take it to the concerned unit and get my tickets corrected. It is really frustrating, as my other family members are also travelling with me and they need my assistance in travelling.

Series Of Events: The initial supervisor on shift, Pam, failed to rectify the issue within 3 hours before flight 992 departed. Pam said she'd be in contact with us after she contacted higher supervisors, fully aware this was a time-sensitive issue. This was never done. With no incoming contact from CheapOair to resolve the issue, I took matters into my own hands to find a flight at a reasonable price that would at least get us to Australia for the wedding, as no solution was offered to catch our connection in Phuket. The times CheapOair contacted 13:48, 14:39, 14:46, 15:00, 16:10, 16:42, 16:59, 19:06 on Skype. My partner Michelle also called with cell phone more than five times to try and speed up the process.

It took nearly nine hours, being on hold up to 40 minutes at a time (stressed) on the phone at YVR Airport talking to numerous phone operators and two supervisors before a flight was booked to Sydney, Australia by supervisor Russ. We were never given an acceptable option by Pam or anyone at CheapOair to continue our planned vacation to Perth and Thailand. Due to the incompetence of CheapOair, we have had to find our own solution, spend the entire Christmas eve in the airport making alternate arrangements and ultimately canceling our Christmas vacation to Thailand. This all could have been avoided if we had been advised of the flight changes back on Nov. 18, 2011 which CheapOair failed to do.

I was kept on hold for long periods of time. I asked to speak to supervisors and they would not let me speak to one. I should not be charged more than the cost of the ticket just to make some changes. I am always told I was being charged a cancellation fee as well which was going to be more than the ticket. I have proof my mother is in the hospital and all I want is to change the reservation to a later time without any penalties. I work at the airport and I know it can be done! I feel I was not treated fairly and I know something can be done. Please help!

After two months, I contacted both the airlines and Cheapoair to see where my refund was. Three emails were received from Cheapoair. This does not include the phone conversation, and my attempts to connect via their website. They said that I am not entitled to a refund, and that I should have been told that before purchasing another ticket. Also, if I was sold a ticket and informed incorrectly, most reputable companies would eat the cost, and refund the money anyway, especially since an authorized representative promised via phone and email. All reputable companies would communicate quickly to resolve an issue, relating to their services. Cheapoair rates very poorly in this regard. They ignore your communication often (unless you are purchasing from them).

If I would have known that it would cost me $2,600+ to take my trip, I would have made other plans! The emails they sent me said that they have canceled my booking with a $350.00 cancellation fee, and that my refund amount is $900.00, and to allow 1-2 billing cycles for the refund to reflect on my account. This is the time frame the airline takes to process the refund. they also mentioned that $200.00 will be charged upfront on my credit card, and the remaining $150.00 will be deducted from my credit amount with the airline

Then another email sent in September said, "first, let me apologize for the confusion that this cancellation may have caused you. While this ticket is normally nonrefundable, since a segment of the ticket was used, I have gone ahead and submitted a request be processed for the unused portion of your ticket. As long as this is approved you will receive an email with the amount of your refund at the time it is processed".

The third email said, "we apologize for the delayed response. We have been in contact with the airlines on several occasions in an effort to get this matter resolved. In order for us to process a refund on your behalf, all of the flight segments must be open. United Airlines has collected their payment for the first segment of your flights, and that segment is now showing used. Due to this, we are unable to process the refund. Unfortunately there is nothing more that we can do on our end, as Asiana Airlines is unable to re-open the flight segment. Please follow up with the Airline, if you would like to pursue the refund further. We sincerely regret that we were unable to provide you with a better outcome". I am out $900, as promised by their authorized representative!

Their customer service initially advised that I would receive a refund and then called me back to say that the Virgin Atlantic ticket was non refundable and gave me a smug lecture on why I should not have proceeded booking with Orbits after clicking the 'purchase ticket' button on the COA website. Fortunately Orbits recognized my dilemma and acted as an arbiter and advocate in contacting Virgin Atlantic to explain the situation. I received a refund 3 days later. Ironically, the COA ticket ultimately cost more than Orbits with the additional charges they levied. I shall be filing a claim against COA for unwarranted charges to my debit card. I will do my utmost to discourage others from doing business with this bandit organization.

Then she told me to call Frontier to get for the $124 price and I called Frontier. The Frontier CSR says they charge me $50 (repeat confirmation) for change fees and I can use that $76 even if I didn't cancel but wants to get it dealt with Cheapoair as it was purchased under bulk ticket promotion. Now back to Cheapoair, "You need to pay $292 or else forget about the $76". Lesson learned: Don't try to save $10 knowing that you will definitely gamble $76.

In order to lose money, choose a website. Get into it, book a ticket, wait for a week or two, make some calls, and make more calls. Lose some patience and sleep. Think humanity is losing ground and threaten. Mellow, soften your voice, and beg. Ask for the supervisor. Impress her. Get a shilling/ nickel in return. Thank her again and again, and ask her to be your therapist for the $76 you are going to lose and tell her the whole story. Wait for her to say, "I understand, but", in your mind talk as "I am a dumbass. Truly, I am one." Exchange pleasantries and end the call. What a wonderful Christmas gift that I gave many people in Cheapoair with all those savings from university job as a GA. I was robbed, mobbed, looted, chastised, castigated, convinced and lost $76 in return.

I have spent hours on the phone and everyone is very friendly and polite, but it is now one month since we returned home and the problem has not been resolved.

Please let us hear from you on what action your company has taken to follow up with this refund. Did your company contact the airline weekly or monthly? Write letters, phone calls or has your company performs its due diligence on behalf of its customers to get this money back?

This company would not even give me an answer on their past experience with this type of situation. CheapoAir may have posted couple of responses to my posts that say 'they want to help', but no further actions have been taken from my end.

The next morning as I wanted to select the seats, I realized that for some reason the return was booked on January 29 instead of December 29. I immediately called CheapOAir; the best option they offered was to change the return date at an additional cost of $798, to cover the air penalty charged by US Airways and AirTran and the difference in fare. The agent was urging me to accept because the prices were rising fast I had no more option than to accept this. He also told me that I would receive a credit by AirTran because I was changing the date within 24 hours. I am still waiting for this credit. This additional cost resulted to be even higher than the full fare on the same destination that was proposed the same day by CheapOAir. I had clearly the impression to be fooled.

This same day I decided to consult the cancellation policy of both air companies. US Airways allows you to cancel any ticket (refundable or non-refundable) for a full refund (and no change fees and/or difference in fare) for up to 24 hours after purchase. All AirTran Airways fares are non-refundable (except Business Class) and a $75 fee per person applies to any change made after purchase, plus any applicable increase in airfare. Customers not sure of which flight they may want also have the option of placing unused airfare in a credit file for one year from the date of the original itinerary booking, for a fee of $75. We asked to change the date of our return within 24 hours. The first fare we paid was not refunded or either used for the second fare. We had to pay full price twice. And at 798$ we are far from the AirTran $225 ($75 fee multiplied by 3).

The difference in fares is void as shown on CheapOAir website for the same date and same destination. We cannot accept to pay twice the fare in these conditions. We already posted a complaint on this site and had no answer so far. We also called CheapOAir and were told that our case had been transferred to the Escalation Department and as such was no longer in the hands of the Customer Care Dept. The agent said that all we had to do was wait a few days for a communication from escalation. Two weeks have passed. As a result, not only we have not been refunded of any fees or fares but now our case is no longer accessible and we have nowhere to go or nobody to speak to. Is this called customer care?

I called the credit card company only to have them say that, yes, the charge went through; while it can be disputed, it can take up to 90 days. The issue is that we do not have additional funds to buy another ticket and why the hell was my MC charged. My statement clearly shows not only the charge for the flight but several other miscellaneous charges totaling and extra $7.18. I called them up right after. I was on the phone with a rep last night for over 1.5 hours to hear the same ** over and over again. They don't see any transactions but I was charged. I'm in stitches over this. I basically got robbed and now we can't get the whole family over to Vancouver for the funeral. I know, if something seems too good to be true, it probably is. However, unlike most people who were told the "fare price" is no longer available, I was straight up robbed. Never, ever again.

I was not able to get the family to a funeral which is the worst part of all of this. The money, hopefully, can be recouped later, but the fact that my grandfather passed and my mother will not have all her children there to be with her is completely devastating.

Immediately we called Cheapoair and actually got through. But they "could find no record of any charges being billed to me" and told me to call my bank. I called the bank. They said that the charges are legit and are coming out tomorrow at open of the business day and to call Cheapoair and tell them to cancel the charges. Now my wife and I have each been on hold on separate phones for over an hour. This needs to be resolved tonight and I will not be doing business with this company after reading a bunch of reviews on here. I only hope people start looking on here "before" they book with an online travel agency like this. I sure wish I did.

I tried calling one of several customer care numbers to no avail. I either couldn’t get through with no dial tone or the automated voice kept repeating the wrong booking number! I chatted 3 times with online services each saying it won’t be long. Finally I get a call 24 hours later from a guy verifying my credit card details and saying the tickets will be emailed shortly. This was not the case a few hours later, so again I went on to chat with an online rep.

I was on there for 1.5 hours and was told that there were no seats available on those flights anymore and I had to pay $400 more to get the next cheapest flight! The flights I booked were still showing as available. Apparently, it takes a few days for their system to update the available flights. Are you kidding? This is an online booking company! How could you not have up to date data and information and how come it took 24 hours to get back to someone who is needing a flight immediately?

They didn’t even contact me to tell me I had to hassle them. I checked with the rep and he said that all the similar/same flights for the next few weeks are booked out, but they were all (5 a day) saying they were available! I am now on the phone on hold for an hour still not getting through! I will never use this company again and I will be warning anyone I to not use them either. Stay away from Cheapoair. I didn’t even want to give them one star but i could not post this review without a rating!

For the same price, we could have booked a back to back (leaving on January 27th and benefiting from our return already booked on January 29th), but I realized that too late. The agent was urging me to book because the prices were rising fast. However today, when I looked at the one way flights available from Orlando on Dec. 29, I found a United at $249 taxes included or $747 total for the three of us! Nevertheless, if we cancel a flight the following day and more than 2 months ahead, I don't understand why we should have to pay another flight full price. The return seats on Jan. 29 will still be available for other passengers who will buy them.

As a result, the airline will have sold the same flight twice! I can understand that you charge a change fee or even an airline fare difference, but I certainly cannot understand you charge another full fare! We clearly have the impression to be fooled.

You will now have a credit, in the amount of $1163.80 USD with Etihad Airlines. This credit will be valid for one year from the original date of issue 07/16/2011 all travel must be completed on, or before, 07/15/2012 and is only valid for travel on Etihad Airlines. Further to this, depending on the rules of the fare, you may not be able to change the routing from the original itinerary. At the time of rebooking, you agree to pay an airline penalty of $200 USD per person plus fare difference if any. This credit is non transferable and non refundable. It may only be used by the person(s) named on the original ticket, regardless of the name on the credit card that purchased the ticket(s). Please contact our Customer Service team 24/7, toll free number***or *** (if you are calling from outside the U.S.) for further assistance.

Last night, I again spoke to one of the Cheapoair customer representative and then he told me that I cannot use my credit to book the ticket in March and April and mentioned that it is their policy or some kind of rule. I am totally surprised the way these guys are moving around. The first guy never told me about the special fare. The second guy also did not tell me about this and the third guy is trying to make story around and around in order to convince me about their fairness. It looks like they want to steal my money. I am totally frustrated with the Cheapoair service and their hidden rule which they never mentioned on their site. Another problem with these guys is that they never reply back even if they assured you. I am planning to talk to some lawyers as I have much evidence against Cheapoair so they cannot cheat anybody else in future.

There are rules set by airlines and there are ways a business/travel agency, such as yourself , can do and are willing to compensate customers when your suppliers(airlines) fail. It is the cost of doing business? Let me know how to get in contact you and I need my friend, Teresa, to take over the communication regarding this issue.

It has been 126 days and this company still has not offered me a refund or any type of assistance except lip service. Well, the "lip service" has stopped three weeks ago. (I have acquired my friend's help to follow up for me and she told me they are ignoring her emails.)

Initially I have asked for a full refund a few weeks ago. I offered to receive an open round trip ticket for another friend to use if they will not give me a full refund.

A reminder: Think twice about using online companies to book your travel - you may save a few dollars, but this is an example of the level of customer service you will have to experience. Worth it?

"The price requested for your itinerary has changed. You have the right to cancel this booking. If you choose to cancel, there is absolutely no service fee and no cancellation cost to you. Due to the involved airline(s) that make up the itinerary you have chosen, we have experienced technical difficulties while processing your ticket and your booking could not be confirmed at the original quoted price. We have searched our data base and have found the lowest possible price of $577.16 for the original itinerary you chose."

After hours on hold and the run-around, I was told to call Vision Airlines. I did and they said that Cheapo can do whatever they like with the tickets they purchase, basically like a ticket scalper. It is clearly the bait-and-switch because after one books air, they book hotel, etc. and you get kind of stuck. I looked back on CheapOair today and they are still advertising the $75.00 rate!

Finally after several attempts, I was able to talk to someone from customer service. And after explaining the situation, he got my phone number in case the call would get dropped. And then, the call was dropped (he never called me back). This situation happened three times. At the end when I was trying the chat option to talk to someone, he told me since the cancellation is after 24 hrs. of booking time, I will be charged $150.99 as penalty. Wow! First of all, I tried to talk to someone within 24 hrs. and couldn't. Second, I paid the higher rate to be able to cancel it without any headaches, but it seems it's all scam. I have been reading their reviews. It seems that many people have the customer experience issue with them. From my opinion, their operation is absolutely based on scam and fraud.

We proceed to the airport thinking everything is in order only to find out that the people at the counter could not find the itinerary. She called her sister to get hold of me to call CheapOair to find out what was going on with the tickets. I proceeded to call their hotline, only to find out that they did not book it because my number did not match my account. But, they did call me with the number, which is my cellphone, to confirm the reservation which I have always used this number in the past with no problems and said flight is confirmed . My wife did get a confirmation email with the number, but presented this number and to no avail did they find her flight.

Now I have my wife, mother-in-law and my 2 young children stuck at the Manila airport without a flight and have no clue what to do. I want my family to be here in the US for my oldest brother's burial and I cannot do anything about it. I feel so mad that this happen because a little screw up with my account contact number. I can't believe it. I called them and talked with one of there representatives and he told me to call my bank. Their flight leaves in an hour. I call my bank and they fix the number issue in 5mins. Then, I call the hotline stuck on hold for almost an hour. We missed the flight.

Every time I tried to call, I was disconnected or put on hold for a long period of time. I then received an email stating that my tickets may not have been purchased (but no guarantee that they weren't either! ) and that I should call to verify information.

After an hour of calling, I finally got through to a representative who cancelled the tickets for me. When I asked for a confirmation number, he gave me the same confirmation number that I got when I purchased the tickets! I asked for a confirmation email, which they said would take 20 minutes to send, and they sent me an email confirming my flight had been cancelled; stating that my card may or not may not have been charged yet. I would receive a refund but it would not be reflected for one to two credit billing cycles! This all happened today. Now, I can only wait to see whether the charges even show up. This was a nightmare to deal with. I would never recommend anyone to but tickets from this company.

Unfortunately, the 2011 tornado super outbreak was happening from April 25-28, 2011. (http:/**). Due to the bad conditions of this tornado outbreak, our original flight was cancelled, and we were unable to re-book our flight out of Boston (the earliest would be about five days after the original scheduled flight). At the gate, Spirit Airlines was understanding and issued a full refund for my round-trip ticket and my sister's flight from Boston to Costa Rica. For the ticket purchased via CheapOair, the gate attendant said she could not refund it, as it was not purchased directly through them.

My phone was out of battery at that time (the airport really drained my battery that evening); but I assumed that CheapOair would give me a full refund since the airline gave me a full refund. I rushed home and tried my best to reach CheapOair. I was on hold three times; each more than 45 minutes long. I did not have the patience, as I was busy trying to cancel all the excursions and transportation arrangements we had booked in advance for the trip; therefore, I decided to try to reach CheapOair again bright and early the next morning.

On April 29th at around 5-6 AM, I got hold of a CheapOair representative. I told him that I wanted to cancel my May 5th flight from Costa Rica to Boston (six days in advance... mind you) because the airline, Spirit Airlines, had cancelled my flight to Costa Rica from Boston, and had given me a full refund. I tried to explain that it would be impossible for me to use the one-way ticket from Costa Rica to Boston, as my sister and I would not even be in the country! Unfortunately, it seemed as if the representative did not care or want to listen to what I had to say. He mentioned that the company only adhered to the refund policies of its airlines. Several times I mentioned that the airline had given me a full refund. It seemed hopeless; I decided to give up on CheapOair's customer service and dispute the charge via my credit card company. I opened the credit card charge dispute on May 3.

Everything seemed to go smoothly until I received a CheapOair charge back on August 7th. It seemed interesting how CheapOair waited so long to respond to my dispute. So much time had lapsed since this incident! From what I can tell, my incident met the refund requirements stated on CheapOair’s website; so, I should have received a full refund. I have yet to receive my $248.93 refund.

The non-native English speaking man on the phone, who called himself Bob, mentioned that if I didn't want to pay $38 to check my one bag at the airport, I should go online to check it or "purchase" it, as they snidely offer, as if I hadn't already bought the bag for $28. Nowhere on the CheapOair website was this fee mentioned. Since it is unconventional for this type of flight to charge for one checked bag, there should be a warning. By the way, Spirit Air also charges for carry-ons -- $20. The bottom line is I will never book with CheapOair and I will never fly Spirit Air again. Both are crooked outfits.

Upon arrival at the airport no seats were reserved and, in addition, we were placed on standby for the JFK-FCO leg due to overbooking, in spite of the fact that we had checked in the the airline six hours before the flight! Cheapoair customer service is non-existent. They have not responded to e-mails on their feedback line or to their billing line, and I have never gotten past the "your call is important to us" recording.

We certainly understand your frustration, and we apologize for the inconvenience. On the other hand, your credit card details where never received by us if the booking failed, therefore, we could not have charged your cc for a ticket that you said was never confirmed. You may have been charged $1.00 that the website and other sites as well initiate to verify that the cc being entered is valid; however, that $1.00 is only a pre-authorization and will fall off within 24 hours.

I would also like to mention that our company is hundreds of miles away from California. We are in New York, so the transactions you mentioned in California are not related to any doings by our company. As I stated earlier, your cc information is not maintained in our system if the reservation was not confirmed. If you would like to discuss this further, please contact our office at feedback@cheapoair.com.

Today 5 Oct 2011, when we called and asked, they were saying about extra fees and when we asked to connect to the concerned supervisor they kept us on hold for 20 min. They then were saying baggage fee is free for 2 check-in baggage and then when we asked for confirmation through email, he again changed his words by saying he would arrange a call with his supervisor. The person by the name of Stevie booked our ticket, and the person to whom I spoke today is Sherwood. Both are liars and CheapOair is a cheating company. It's not "Cheap o Air", it is "Cheat o Air".

Spirits customer relation's phone number and email can be found by going directly to www.spirit.com.

Then, I spent the next month calling and chasing CheapOair to resolve this issue. It's almost impossible to get anyone on the phone to resolve the matter, not to mention the long hold they put you on the line, followed by the line being cut off. Then, I tried emailing them but all I get was replies saying that they will look into the matter. Nothing gets done. Towards the flight date, all my emails to them were eventually ignored.

Today is the departure date and my money is down the drain as a result of their mistakes. They use delay tactics to avoid taking responsibility. Such companies should not be allowed to operate. Some people have warned that CheapOair is a scam. From my experience, it seems almost like it.

The agent told me that he will look for a cheaper option and offered me and my wife in Lufthansa for $1725 (Jan. 1 return) + $1475 (Dec. 17 return), which worked at $3200. However, the same flights were available in their site as well as other sites for $1517+1266, which is around $2800. I asked why the difference is and he replied saying that it is because of the change fee added over $2800. Over and above, the refund for first booking is only $2800. He took $100 as booking fee. I had flown at least 20 times on international routes and never had such an experience. This would normally cost $200, sometimes free, but they charged me $500. I was basically double charged. I still can't believe how I got fooled.

I immediately called my bank to prevent any attempt by CheapOair to charge my card. The company did attempt to charge even though I had interrupted the transaction when they me told the plane was full. Then one week later, ATM withdrawals from California began! Though I can't prove the California withdrawals are related, it is highly likely that they are. For the record, I live hundreds of miles from California.

Them saying that they reserved your room is false advertisement because San Juan does not deal with Cheapoair!" I was waiting on 4 different supervisors to fax paperwork to try to help accommodate me. I still got no paperwork. I had to come out of my pocket with extra money because Cheapoair lied about my reservations. My fee was supposed to be $149.97, but the difference was $175.21. I shouldn't have had to pay anything for all that trouble and hassle I had to go through. And I still haven't received a call back from manager. But if I have to, I will go to small claims court for false advertisement and stress. And the owners are willing to back me up because of the false advertisements and the negative comments about his hotel.

My booking reference confirmation with CheapOair was: ** and, Reservation ID: **. I had printed an electronic ticket with the number: ** and on the ticket it said, "Take the said e-ticket to the check-in counter 3 hours before departure." On arrival at the check in gate at Paris CDG, I was told that the e-ticket that CheapOair had given me was not valid and I had to talk to CheapOair to get/pay for another ticket.

I called CheapOair (this was after travelling from Canada for 9 hours and an 11 hour wait in Paris for the Air Austral Flight). It was a horrific experience. I was almost stranded in Paris. After talking, pleading, arguing and then finally breaking down, sobbing uncontrollably for 2 hours with CheapOair, I was asked to do a favor for CheapOair; the favor being that I should pay another $1,400 to get another ticket.

I told the representative that first, I had been demeaned, then I had been degraded, and finally, I was being insulted by being asked to pay for the extra ticket. My argument was, "Where was the ticket that I had already paid $1300 for," as Air Austral would not accept that as a ticket (not enough digits in the reference number). CheapOair said it was not their responsibility, even though I had a confirmation e-ticket from them with a ticket number, which was not valid for any travel anywhere. So where had my money gone?

Air Austral did not recognize the number on their system, so subsequently, I missed my flight in Paris. I was stranded with no money and was expected to pay $1,400 for an error that I did not make, and I could possibly have to stay in Paris for an extra day. I was attending a family wedding in Mauritius, so I had to get there as soon as possible, so it was very upsetting. In the end, I was sobbing uncontrollably and CheapOair paid for another ticket (as they should have done in the 1st place) and it took me two hours of extreme stress on the phone to get this from them.

I was very upset and distraught and could barely think by the time I had gotten off the phone with CheapOair. As a result of the change of flight that CheapOair gave me in the end, I also lost my baggage as the flights did not connect, and I did not receive it until September 23rd - 3 weeks after the wedding. I did not have any underwear/toothbrush or personal items. The wedding gift was in the luggage and also my clothes and jewelry and everyday items.

I called CheapOair, asking to speak to the Head Office and accept an apology and my money back (as in a full refund) as I have never been this traumatized in my entire life. It was absolutely horrific to be in a country where no one could speak my language and CheapOair denying that they had any responsibility for me being stranded, when they had issued the ticket in the first place - unbelievable and very disappointing.

I hope this review makes it to the head of the company and that I am compensated. I may even be seeking legal action for the very principle that these travel agents should have all the information correct before booking people on destinations and not leave them stranded. I was demeaned, degraded, and insulted by the person whom I spoke to on the phone. This is absolutely unforgivable and very upsetting. I was going to the wedding and firstly, almost did not get there, and secondly, they lost my baggage. So, I strongly recommend that they review how they book tickets so that no one has to go through what I went through - an absolute nightmare.

The case was 'escalated' from one person to another. As of today, 9/22/11, I still got no refund. Just this morning, I have waited on the phone for 25 minutes. I also sent an email to the agent, Romulo **, to let him know I was waiting on the phone to see if I could speak with him. He never picked up nor replied to my email. Both 'escalation' representatives said that CheapOAir is just the travel agent and the airline got paid. I told both agents that I would think CheapOAir would generate a large amount of business with this airline or any airlines for them to take immediate action. This sure gives me a very good picture on how CheapOAir operates. At this moment, I am not seeing the benefit of using CheapOAir for any future travel for myself or my family. I am very sure I would receive a much better customer service from a local 'live' travel agent than CheapOAir. Warning to all consumers: Go to the airlines' own website or to your local travel agents. Do not deal with these online agencies that ignore you when you really need them most!

While I was online searching for a reasonable ticket, CheapOair came up with a ticket from WDC to MBJ for $282.00. The name of the airline was hidden until after I purchased the ticket for a total of $406.00, which included taxes and fees. Immediately after putting in my card number, it popped up saying "Absolutely no refund" signed, Spirit Airline. I was very distressed to learn that I had purchased a ticket from Spirit Airline and after what I have heard about them. I called Spirit to ask about my baggage and boarding pass, but I was told by Spirit that I should go to the airport early, go up to the ticket counter, there I'll get all the information I need.

Upon arriving at the ticket counter, the lady said to me "Ma'am, you are not entitled to take a hand luggage on the plane and you're only supposed to take one piece of luggage weighing only 40lbs". Here I was with my carry-on plus 2 pieces weighing 50lbs each. I was going to MBJ to bury my mother and so from the little funds I was taking to burry my mom, I was charged $175.00 for overweight and extra luggage. Upon my return to MBJ, I saw a large crowd at the Spirit Airline counter. Pandemonium had broken out. Passengers were raising hell about the scales not giving accurate weight.

When it was my turn, on three different occasion, my 2 pieces weighed three different weights. Now here is my picture: I went home, buried my mom, used up all the stuff I brought for my mom's funeral and gave away a few things I had brought for family. Why is it then at the airport, my two pieces weighed more coming back than when I was going? It was a nightmare at the Spirit Airline counter on the 31st of August 2011. Then on top it all of, I had to pay another $100.00+ for overweight and extra luggage. Altogether, I paid over $800.00 for my trip to MBJ. Not to mention, the number of delays we waited through.

Upon arriving in Fort Lauderdale, it appeared as if six flights had arrived at the same time. We were all packed together in a hall like a pack of rats waiting on immigration officers. During this time, people kept saying they were going to miss their connecting flights to their final destination. As an older person, I had to run like hell to have my luggage transferred and to get to my gate for my flight to Washington. Arriving at the gate, passengers were shouting and older people crying because they had missed their flights. By this time, I was worn out and stressed out. I just had surgery a month ago, heart problem. I was frozen, I just couldn't move. The place became dark around me and when I came to the police and paramedics, they were trying to get me up from off the floor.

When they finally get me up, I was hooked up to the EKG, B/P was being checked and they asked if I wanted to go to the hospital. I did say no. I was sick to my stomach. I wanted to lie down and rest. It was about 45 minutes to 1 hour when the service desk offered someone to take me to the Sheraton Hotel with three coupons for meals valued $7.00 each and a hotel room to spend the night. I was placed on standby for 6:45AM the following day, Sept.1, 2011. This was upheld. I got into Washington only to find a piece of my luggage all torn up. I made a report at the counter and left thanking God for returning me to Washington where I was able to see my grandkids and children once again. This is my 2nd letter without getting a response. I'm looking forward to getting a response from this one. Otherwise, I will seek justice somewhere else.

I called the Airline Iberia. They stated that the airline just charge $175 to change the dates on the tickets not $250. They said that the difference is charged by the travel agency Cheapoair. On top of that, they have to charge me the regular price of the tickets that was $900 plus per person. It was because they are not allowed to offer me the discounted/sale price showing online for all other costumers. I did pay $1,261.92 (insurance included) for both tickets at the initial purchase. They can only credit $893, in which $500 goes toward the penalty for the change. That gives me $393 to work into the new tickets. They said that my total amount for the new tickets will be $1700 plus, to pay out my pocket.

I asked why they couldn’t grant me the prices they are advertising online that at that moment was $620 + $118 taxes, for a total of $738 per person. They told me these prices are only for new buyers, not for changes. I told them this is so unfair, because if I was just walking off the street, the new tickets will cost me $1476 without any penalty or restrictions. But since I had a problem, they are punishing me with the high cost and also taking my money away without giving me any credit for it. After all, they said that nothing can be done because my tickets were canceled.

I called the airline. They told me that the tickets were open and the travel agency Cheapoair is responsible for changing my tickets. I called Cheapoair back. They said that this was the airline's decision. So, it was like a ping-pong ball going back and forth. I called again and I asked them to have a conference call with the airline. They told me that was not allowed. They sent me an email stating that my ticket was open and I could use this ticket until May 6, 2012. I would like to have your advice on how I can get my money back or get them to change my tickets at reasonable price. I would like to know what would be the next step to take. I also want to let the world know that Cheapoair is the worst travel agency possible, with all the passenger problems. And they treat costumers with changes like criminals or something worse. I'm hoping to hear from you soon.

On 01 Sept 11, I received an email informing me that American Airlines had cancelled the flight from Miami to Fort Myers (the last leg of my journey, a one-hour flight). After calling several times, being on hold for more than an hour, getting disconnected, and talking to four people, I was told that I could have the other flight AA offered at 5:45 p.m. with a layover in Miami of eight hours. I am a senior citizen and have a hard time with that much layover time after already traveling for 20 something hours. They offered me no other alternative flight.

Maritza at OneTravel/CheapOair told me that she could cancel the entire ticket and refund me, then I could buy another ticket. I told her that I would need to think about it and call her back. I called AA to see if I could find another alternative. Their agent informed me that Maritza had already cancelled the ticket and it was being refunded. At that point, she could do nothing for me as my agent had cancelled my entire ticket!

Here's the main issue, CheapOair changed our flight details 3 times and because of this, we decided we could not make the changed flights so I called to cancel the flights and they agreed to refund our money as stated on their policy. I spoke to four different people from CheapOair and to no avail. It is September of 2011 and we still have not received our refund after they said they would refund my credit card. It is unbelievable how this company can continue to do business. I want my money back that I am entitled to.

We arrived at the airport at 4:30 a.m. on 09 Sept 11 only to be told by the Spirit Airlines rep as we were trying to check in that they discontinued their flights to Atlantic city a month ago and they no longer had flights to that location. When I called CheapOair to resolve this ,issue they continued to tell me for 50 minutes that the flight was on time! I was on hold over and over before this agent finally said, "Okay. Let's look for another flight." Then, of course, the only flight that was available by the time he looked was leaving in 30 minutes so there was no way that we could have gone through security by then.

I was on the phone for probably two hours with them. I even spoke to a so-called supervisor named Pruden **. No one from CheapOair did anything for us. We didn't get to go on our trip because of this. We had no way of getting to Atlantic City to attend the wedding of someone important to us. I continued to call CheapOair throughout the day in hopes that as a business, they would pull through and fix the incredible mess they had made for us. Once again, no one did anything.

I was supposed to receive a call back in regards to this situation from a higher manager named Campbell ** by 9:00 a.m. or 10:00 a.m. on 09 Sept 11 and we never received a call. I tried calling him around 10:30 a.m. and no one would find him or even knew who he was. At this point, it seemed like they just gave us fake names to contact. I emailed CheapOair from their website about the situation, gave them all the names to whom we spoke with but there was nothing in return. I sent in a complaint on their customer survey but to no avail. The last man I spoke with on the phone sent my information to their escalations department who finally contacted me on Tuesday, 13 Sept 11; however, when I called back and left them a message, of course, they have not returned our call.

The person who answered must have been in India (hard to understand) and I explained my situation and she put me on hold for 8 minutes! She came back and said out of my $130, she could only refund me $75. I again explained that it was just accidentally done and she was very rude. Her name was Crystal (as I asked her name in case I was disconnected again). She said it was my fault (which it was) and there was nothing she could do about it. She said she spoke to the hotel and they would not waive the penalty fee (after 20 minutes?!) I asked if she could please waive the Cheapoair booking fee and she refused, continually saying it was my fault. I told her I have never used Cheapoair before and as an act of good faith, couldn't she waive the fee? After repeating this 2-3 times, I finally got her to waive the $25 Cheapoair charge.

I asked her to please e-mail me a confirmation of our conversation and she said I would hear in the next 24-48 hours. I again asked her to please e-mail me some type of confirmation, she became very testy and said I would get something by e-mail within the hour. I did get something but not what I asked for! I can't believe that a company doesn't have a 15 or 30 minute cancellation waiver or just the common decency to help a customer. Crystal was so rude, that I would never go on Cheapoair again!

With regards to a hotel voucher because of the storm, which is out of the control of everyone, the airline does not have to provide hotel vouchers, especially when natural disasters occur. The airlines had been offering full refunds at the time of the delays. However, there cannot be a refund if she used the ticket because she accepted the delays and the options they gave her. Many people where inconvenienced by this, and many are just now getting back to their destinations. I would be glad to look further into her situation and to determine any type of compensation. To do so, I need you to forward me her 7-digit booking number, and place BLOG in the subject line.

Apparently, as I had booked the flight online late one night (10:00 p.m.), the fare had lapsed, which is false, misleading advertising, and illegal in certain countries. How CheapOair can get away with this is baffling. Also, after discovering that I had no flights and that a replacement flight on the same day was going to cost 4K one way, I returned home. On my return, I received a cancellation email from CheapOair, after the time of my first flight.

According to the airline, CheapOair had to call them within 24 hours to get the special deal for the flight, which they had failed to do. They then called the reservations team to sign a waiver for the flight, an indication that they knew they had stuffed up. The reservation team advised them to call the sales team to get the waiver. The sales team was never called in relation to the ticket. At this point in time, I would expect some form of communication from the company that the flights would not be confirmed nor issued. None was received.

While at the airport with the airline desk listening to the excuses of the person on the phone, I asked for a solution. She put me on hold for seven minutes, then came back on to read me an email, trying to absolve all responsibility. If a customer asks for a solution, the company is getting a second chance to turn things around, not to hear that no solution is possible and that a company is unable to take responsibilities for their lack of action. CheapOair is not good enough.

When I called customer service, the stated that they "have a screen shot" of what I agreed to. To make a long story short, they were able to change my flight to the one I want. However, we were charged an additional $103 per person after being on the phone for maybe 20 minutes trying to work this out. Also, we were finally informed that all flights go off on New York time zone--maybe that had something to do with the "change." I am still unclear, but I am in the process of requesting the $103 per person back.

Knowing that I never completed the transaction, I didn't think about it again. I reserved a flight on Faregeek.com for the money I could afford and they called me later to let me know that Spanair didn't accept Discover credit card. Just to double-check, I called Discover, who informed me to my surprise that there was a charge there for a flight. Thinking that this was a simple mistake, I called back Faregeek.com who informed me that they had not charged my credit card. In despair trying to find who had my money, I made endless calls to Spanair (which was booked twice without my knowledge) and Discover credit card. Spanair reported that a person in New York (William **) had charged my Discover Card with a Visa credit card.

I just knew this was a mistake and continued to call many times Faregeek.com and Discover Card to find out more details. I also called Spanair several times in the week after march 29th, and Dolores with Spanair told me the name of the person in New York who had used the Visa card to charge my Discover. After all, this is public information and I had the right to know! They also told me that the trip was for May, not June 2011. Then a light pop up in my head with the explanation. Cheapoair had my reservation resulting to an error. But how could this be if I never confirmed the transaction? Borderline shark activities? Just a plain error, software bug, plain oversight?

To make this story short, I opened a dispute with Discover for the Cheapoair transaction and ended up also cancelling Faregeek.com reservation because at the time, I only had a Discover credit card and was short on money.

I called CheapoAir . I was on hold for about 20 minutes. But finally, I did get a friendly voice on the other end, who told me that I would have no problem catching the next flight tomorrow. And she told me that she had taken care of it with the airline. I was grateful for this conversation. And I went ahead and booked a hotel room near the airport for an additional $100.

Her advice was to confirm all of this with the Singapore Airlines desk at their next available check-in time, 10pm that evening. When I went to the desk, I was told that I would be on standby. But he told me that the flight was full and he "doesn't know who gave me that information." I became concerned again. I called the CheapoAir toll-free number for further advice if I can't get on this flight. I talked to a different person that time. She told me that she would rebook another flight for $400 or upgrade me to business class for $1000. She showed no concern for my situation.

Neither AirTran nor Singapore Air have showed any concern about me being stranded here due to a fog delayed takeoff. The SA flight left without me, while I was at the airport, having reported the delay. CheapoAir has not secured me another flight, and has tried to upcharge me for hotels and extra bookings. In addition, I've never had a hold time of less than 20 minutes when trying to contact them for help and advice.

When I called the number I received in my voice mail, absolutely no one is able to help me and they just said, "Yes, I see you did order a business class seat and got put in coach. Hmmm, I will have our "escalation department" call you." I have been waiting several days for the escalation department to call me, which is coincidentally an "outbound only" calling service so you are unable to be transferred to their department. I have called Cheapoair 4 times in 3 days and have been on hold for more than an hour, in total (most recent time was 30 minutes), to try and figure out when I can get this problem sorted out since my flight is fast approaching.

No one seems to be able to give me a straight answer and just keeps sending emails to the escalation department. It's absolutely ridiculous. I have bought from the company before as I regularly travel all over the world and never had this type of problem. It's enough to make me spend a little extra and go to a company that is actually concerned about what happens after they get your money. Oh, and I should mention that I am currently confirmed for a coach class seat for a business class price. Thanks Cheapoair.

They have very poor service! Worst ever! I had to buy a new ticket on a new airline for half of what CheapO wanted to charge us.

I called the telephone number Frontier Airlines gave me for Cheap O Air, 702-650-2719. This turned out to be a travel agency out of Las Vegas, named WK Travel. Now I have no idea why I am calling a travel agency in Las Vegas named WK Travel when Cheap O Air is out of New York, but I called the number like Frontier Airline told me to. I got a guy on the phone who said his name was "Dario". Dario put me on hold to call Frontier Airlines. After 30 minutes, Dario came back on the line and told me everything was all set, he had spoken with Frontier airlines in Denver and that Frontier was going to give my daughter a hotel voucher or they would put her on another airline to get me to my destination promptly. Dario said she could get on any airline, she had to approach the Frontier desk at LGA and tell them her name and everything was all set.

I called my daughter to tell her this. She approached the Frontier desk at LGA and was told there was no information regarding her, that she was not going to be accommodated to another airline or flight, and there was no hotel voucher.

I then called Frontier Airlines again, this time I called their number in Denver. I got a very helpful woman on the phone who told me I had been lied to--that Dario from WK Travel had no such arrangements with Frontier, that Cheap O Air has been lying to Frontier passengers a lot in the last six-eight months, that Frontier was getting a lot of calls from passengers who had been promised re-accommodation by Cheap O Air, and that Cheap O Air buys up 'bulk' tickets and resells them. Passengers are at risk because of dishonest travel agents such as Cheap O Air and WK Travel. Woman at Frontier told me that there wasn't anything they could do at this point since ticket was not purchased from them.

In the meantime, my daughter gets to MKE and is stranded there for 13 hours. Not even a candy bar for her inconvenience. I called Cheap O Air and spoke with Reyna, told her I want my money back and that I have been lied to. Reyna reads me what Dario has written in the notes, which is radically different from what he promised me. Dario has in his notes that he spoke to Sharon at Frontier, and was advised to have the passenger go to the ticketing desk at LGA to see if she could get a different flight or if there were hotel vouchers available. The answer to this was no, Frontier had already told my daughter next flight out she would be on and no hotel voucher because flight was delayed due to rain.

I told Reyna I wanted to speak with her supervisor, I wanted my money back and I had been lied to by one of their agents, which had caused even more distress because I was given false information. Reyna said she was putting me through to her supervisor. After 46 minutes on hold, I hung up.

I want my money back. This was a bad situation made worse by being lied to by Cheap O Air.

They now refused to give me the refund. They don't return emails or phone calls. It has been over three months that I have been dealing with them and they have changed their story many times as to the refund. But there has been no refund issued.

I called to find out all the calls are disconnected.

Cheapoair runs an unscrupulous business. They practically stole my money.

When we are in the airport my mom got sick again and I have to tell the airlines that i am bringing my mom to ER so they need to re schedule the flight to the original plan date which was October 15,2011 since I wanted the date to be open but they asked me to have the date placed so it remains still in the system.Now my problem I need aa flight which will direct to the city where my mom lives and no laying over more than 12hours.I called the airlines they review my booking ticket and they told me I can get refund with 70 dollars each ticket has penalty.I called CheapOair and the told me the ticket is non refundable since I bought it as a round trip and we already used the 1 way,my question is I already booked a new one which I paid the difference of 650dollars since this is a new booked returned ticket why I could not get a refund for this.

They told me they are going to call me or emailed me but that was 3days ago until now never heard from them.Hope they should help us with this kind of situation its because the money is a hard earned money that they can just tell you goodbye of my 2thousand worth of returned ticket.

CheapOair.com