CheapOair Reviews

The agent told me that he will look for a cheaper option and offered me and my wife in Lufthansa for $1725 (Jan. 1 return) + $1475 (Dec. 17 return), which worked at $3200. However, the same flights were available in their site as well as other sites for $1517+1266, which is around $2800. I asked why the difference is and he replied saying that it is because of the change fee added over $2800. Over and above, the refund for first booking is only $2800. He took $100 as booking fee. I had flown at least 20 times on international routes and never had such an experience. This would normally cost $200, sometimes free, but they charged me $500. I was basically double charged. I still can't believe how I got fooled.

I immediately called my bank to prevent any attempt by CheapOair to charge my card. The company did attempt to charge even though I had interrupted the transaction when they me told the plane was full. Then one week later, ATM withdrawals from California began! Though I can't prove the California withdrawals are related, it is highly likely that they are. For the record, I live hundreds of miles from California.

Them saying that they reserved your room is false advertisement because San Juan does not deal with Cheapoair!" I was waiting on 4 different supervisors to fax paperwork to try to help accommodate me. I still got no paperwork. I had to come out of my pocket with extra money because Cheapoair lied about my reservations. My fee was supposed to be $149.97, but the difference was $175.21. I shouldn't have had to pay anything for all that trouble and hassle I had to go through. And I still haven't received a call back from manager. But if I have to, I will go to small claims court for false advertisement and stress. And the owners are willing to back me up because of the false advertisements and the negative comments about his hotel.

My booking reference confirmation with CheapOair was: ** and, Reservation ID: **. I had printed an electronic ticket with the number: ** and on the ticket it said, "Take the said e-ticket to the check-in counter 3 hours before departure." On arrival at the check in gate at Paris CDG, I was told that the e-ticket that CheapOair had given me was not valid and I had to talk to CheapOair to get/pay for another ticket.

I called CheapOair (this was after travelling from Canada for 9 hours and an 11 hour wait in Paris for the Air Austral Flight). It was a horrific experience. I was almost stranded in Paris. After talking, pleading, arguing and then finally breaking down, sobbing uncontrollably for 2 hours with CheapOair, I was asked to do a favor for CheapOair; the favor being that I should pay another $1,400 to get another ticket.

I told the representative that first, I had been demeaned, then I had been degraded, and finally, I was being insulted by being asked to pay for the extra ticket. My argument was, "Where was the ticket that I had already paid $1300 for," as Air Austral would not accept that as a ticket (not enough digits in the reference number). CheapOair said it was not their responsibility, even though I had a confirmation e-ticket from them with a ticket number, which was not valid for any travel anywhere. So where had my money gone?

Air Austral did not recognize the number on their system, so subsequently, I missed my flight in Paris. I was stranded with no money and was expected to pay $1,400 for an error that I did not make, and I could possibly have to stay in Paris for an extra day. I was attending a family wedding in Mauritius, so I had to get there as soon as possible, so it was very upsetting. In the end, I was sobbing uncontrollably and CheapOair paid for another ticket (as they should have done in the 1st place) and it took me two hours of extreme stress on the phone to get this from them.

I was very upset and distraught and could barely think by the time I had gotten off the phone with CheapOair. As a result of the change of flight that CheapOair gave me in the end, I also lost my baggage as the flights did not connect, and I did not receive it until September 23rd - 3 weeks after the wedding. I did not have any underwear/toothbrush or personal items. The wedding gift was in the luggage and also my clothes and jewelry and everyday items.

I called CheapOair, asking to speak to the Head Office and accept an apology and my money back (as in a full refund) as I have never been this traumatized in my entire life. It was absolutely horrific to be in a country where no one could speak my language and CheapOair denying that they had any responsibility for me being stranded, when they had issued the ticket in the first place - unbelievable and very disappointing.

I hope this review makes it to the head of the company and that I am compensated. I may even be seeking legal action for the very principle that these travel agents should have all the information correct before booking people on destinations and not leave them stranded. I was demeaned, degraded, and insulted by the person whom I spoke to on the phone. This is absolutely unforgivable and very upsetting. I was going to the wedding and firstly, almost did not get there, and secondly, they lost my baggage. So, I strongly recommend that they review how they book tickets so that no one has to go through what I went through - an absolute nightmare.

The case was 'escalated' from one person to another. As of today, 9/22/11, I still got no refund. Just this morning, I have waited on the phone for 25 minutes. I also sent an email to the agent, Romulo **, to let him know I was waiting on the phone to see if I could speak with him. He never picked up nor replied to my email. Both 'escalation' representatives said that CheapOAir is just the travel agent and the airline got paid. I told both agents that I would think CheapOAir would generate a large amount of business with this airline or any airlines for them to take immediate action. This sure gives me a very good picture on how CheapOAir operates. At this moment, I am not seeing the benefit of using CheapOAir for any future travel for myself or my family. I am very sure I would receive a much better customer service from a local 'live' travel agent than CheapOAir. Warning to all consumers: Go to the airlines' own website or to your local travel agents. Do not deal with these online agencies that ignore you when you really need them most!

While I was online searching for a reasonable ticket, CheapOair came up with a ticket from WDC to MBJ for $282.00. The name of the airline was hidden until after I purchased the ticket for a total of $406.00, which included taxes and fees. Immediately after putting in my card number, it popped up saying "Absolutely no refund" signed, Spirit Airline. I was very distressed to learn that I had purchased a ticket from Spirit Airline and after what I have heard about them. I called Spirit to ask about my baggage and boarding pass, but I was told by Spirit that I should go to the airport early, go up to the ticket counter, there I'll get all the information I need.

Upon arriving at the ticket counter, the lady said to me "Ma'am, you are not entitled to take a hand luggage on the plane and you're only supposed to take one piece of luggage weighing only 40lbs". Here I was with my carry-on plus 2 pieces weighing 50lbs each. I was going to MBJ to bury my mother and so from the little funds I was taking to burry my mom, I was charged $175.00 for overweight and extra luggage. Upon my return to MBJ, I saw a large crowd at the Spirit Airline counter. Pandemonium had broken out. Passengers were raising hell about the scales not giving accurate weight.

When it was my turn, on three different occasion, my 2 pieces weighed three different weights. Now here is my picture: I went home, buried my mom, used up all the stuff I brought for my mom's funeral and gave away a few things I had brought for family. Why is it then at the airport, my two pieces weighed more coming back than when I was going? It was a nightmare at the Spirit Airline counter on the 31st of August 2011. Then on top it all of, I had to pay another $100.00+ for overweight and extra luggage. Altogether, I paid over $800.00 for my trip to MBJ. Not to mention, the number of delays we waited through.

Upon arriving in Fort Lauderdale, it appeared as if six flights had arrived at the same time. We were all packed together in a hall like a pack of rats waiting on immigration officers. During this time, people kept saying they were going to miss their connecting flights to their final destination. As an older person, I had to run like hell to have my luggage transferred and to get to my gate for my flight to Washington. Arriving at the gate, passengers were shouting and older people crying because they had missed their flights. By this time, I was worn out and stressed out. I just had surgery a month ago, heart problem. I was frozen, I just couldn't move. The place became dark around me and when I came to the police and paramedics, they were trying to get me up from off the floor.

When they finally get me up, I was hooked up to the EKG, B/P was being checked and they asked if I wanted to go to the hospital. I did say no. I was sick to my stomach. I wanted to lie down and rest. It was about 45 minutes to 1 hour when the service desk offered someone to take me to the Sheraton Hotel with three coupons for meals valued $7.00 each and a hotel room to spend the night. I was placed on standby for 6:45AM the following day, Sept.1, 2011. This was upheld. I got into Washington only to find a piece of my luggage all torn up. I made a report at the counter and left thanking God for returning me to Washington where I was able to see my grandkids and children once again. This is my 2nd letter without getting a response. I'm looking forward to getting a response from this one. Otherwise, I will seek justice somewhere else.

I called the Airline Iberia. They stated that the airline just charge $175 to change the dates on the tickets not $250. They said that the difference is charged by the travel agency Cheapoair. On top of that, they have to charge me the regular price of the tickets that was $900 plus per person. It was because they are not allowed to offer me the discounted/sale price showing online for all other costumers. I did pay $1,261.92 (insurance included) for both tickets at the initial purchase. They can only credit $893, in which $500 goes toward the penalty for the change. That gives me $393 to work into the new tickets. They said that my total amount for the new tickets will be $1700 plus, to pay out my pocket.

I asked why they couldn’t grant me the prices they are advertising online that at that moment was $620 + $118 taxes, for a total of $738 per person. They told me these prices are only for new buyers, not for changes. I told them this is so unfair, because if I was just walking off the street, the new tickets will cost me $1476 without any penalty or restrictions. But since I had a problem, they are punishing me with the high cost and also taking my money away without giving me any credit for it. After all, they said that nothing can be done because my tickets were canceled.

I called the airline. They told me that the tickets were open and the travel agency Cheapoair is responsible for changing my tickets. I called Cheapoair back. They said that this was the airline's decision. So, it was like a ping-pong ball going back and forth. I called again and I asked them to have a conference call with the airline. They told me that was not allowed. They sent me an email stating that my ticket was open and I could use this ticket until May 6, 2012. I would like to have your advice on how I can get my money back or get them to change my tickets at reasonable price. I would like to know what would be the next step to take. I also want to let the world know that Cheapoair is the worst travel agency possible, with all the passenger problems. And they treat costumers with changes like criminals or something worse. I'm hoping to hear from you soon.

On 01 Sept 11, I received an email informing me that American Airlines had cancelled the flight from Miami to Fort Myers (the last leg of my journey, a one-hour flight). After calling several times, being on hold for more than an hour, getting disconnected, and talking to four people, I was told that I could have the other flight AA offered at 5:45 p.m. with a layover in Miami of eight hours. I am a senior citizen and have a hard time with that much layover time after already traveling for 20 something hours. They offered me no other alternative flight.

Maritza at OneTravel/CheapOair told me that she could cancel the entire ticket and refund me, then I could buy another ticket. I told her that I would need to think about it and call her back. I called AA to see if I could find another alternative. Their agent informed me that Maritza had already cancelled the ticket and it was being refunded. At that point, she could do nothing for me as my agent had cancelled my entire ticket!

Here's the main issue, CheapOair changed our flight details 3 times and because of this, we decided we could not make the changed flights so I called to cancel the flights and they agreed to refund our money as stated on their policy. I spoke to four different people from CheapOair and to no avail. It is September of 2011 and we still have not received our refund after they said they would refund my credit card. It is unbelievable how this company can continue to do business. I want my money back that I am entitled to.

We arrived at the airport at 4:30 a.m. on 09 Sept 11 only to be told by the Spirit Airlines rep as we were trying to check in that they discontinued their flights to Atlantic city a month ago and they no longer had flights to that location. When I called CheapOair to resolve this ,issue they continued to tell me for 50 minutes that the flight was on time! I was on hold over and over before this agent finally said, "Okay. Let's look for another flight." Then, of course, the only flight that was available by the time he looked was leaving in 30 minutes so there was no way that we could have gone through security by then.

I was on the phone for probably two hours with them. I even spoke to a so-called supervisor named Pruden **. No one from CheapOair did anything for us. We didn't get to go on our trip because of this. We had no way of getting to Atlantic City to attend the wedding of someone important to us. I continued to call CheapOair throughout the day in hopes that as a business, they would pull through and fix the incredible mess they had made for us. Once again, no one did anything.

I was supposed to receive a call back in regards to this situation from a higher manager named Campbell ** by 9:00 a.m. or 10:00 a.m. on 09 Sept 11 and we never received a call. I tried calling him around 10:30 a.m. and no one would find him or even knew who he was. At this point, it seemed like they just gave us fake names to contact. I emailed CheapOair from their website about the situation, gave them all the names to whom we spoke with but there was nothing in return. I sent in a complaint on their customer survey but to no avail. The last man I spoke with on the phone sent my information to their escalations department who finally contacted me on Tuesday, 13 Sept 11; however, when I called back and left them a message, of course, they have not returned our call.

The person who answered must have been in India (hard to understand) and I explained my situation and she put me on hold for 8 minutes! She came back and said out of my $130, she could only refund me $75. I again explained that it was just accidentally done and she was very rude. Her name was Crystal (as I asked her name in case I was disconnected again). She said it was my fault (which it was) and there was nothing she could do about it. She said she spoke to the hotel and they would not waive the penalty fee (after 20 minutes?!) I asked if she could please waive the Cheapoair booking fee and she refused, continually saying it was my fault. I told her I have never used Cheapoair before and as an act of good faith, couldn't she waive the fee? After repeating this 2-3 times, I finally got her to waive the $25 Cheapoair charge.

I asked her to please e-mail me a confirmation of our conversation and she said I would hear in the next 24-48 hours. I again asked her to please e-mail me some type of confirmation, she became very testy and said I would get something by e-mail within the hour. I did get something but not what I asked for! I can't believe that a company doesn't have a 15 or 30 minute cancellation waiver or just the common decency to help a customer. Crystal was so rude, that I would never go on Cheapoair again!

With regards to a hotel voucher because of the storm, which is out of the control of everyone, the airline does not have to provide hotel vouchers, especially when natural disasters occur. The airlines had been offering full refunds at the time of the delays. However, there cannot be a refund if she used the ticket because she accepted the delays and the options they gave her. Many people where inconvenienced by this, and many are just now getting back to their destinations. I would be glad to look further into her situation and to determine any type of compensation. To do so, I need you to forward me her 7-digit booking number, and place BLOG in the subject line.

Apparently, as I had booked the flight online late one night (10:00 p.m.), the fare had lapsed, which is false, misleading advertising, and illegal in certain countries. How CheapOair can get away with this is baffling. Also, after discovering that I had no flights and that a replacement flight on the same day was going to cost 4K one way, I returned home. On my return, I received a cancellation email from CheapOair, after the time of my first flight.

According to the airline, CheapOair had to call them within 24 hours to get the special deal for the flight, which they had failed to do. They then called the reservations team to sign a waiver for the flight, an indication that they knew they had stuffed up. The reservation team advised them to call the sales team to get the waiver. The sales team was never called in relation to the ticket. At this point in time, I would expect some form of communication from the company that the flights would not be confirmed nor issued. None was received.

While at the airport with the airline desk listening to the excuses of the person on the phone, I asked for a solution. She put me on hold for seven minutes, then came back on to read me an email, trying to absolve all responsibility. If a customer asks for a solution, the company is getting a second chance to turn things around, not to hear that no solution is possible and that a company is unable to take responsibilities for their lack of action. CheapOair is not good enough.

When I called customer service, the stated that they "have a screen shot" of what I agreed to. To make a long story short, they were able to change my flight to the one I want. However, we were charged an additional $103 per person after being on the phone for maybe 20 minutes trying to work this out. Also, we were finally informed that all flights go off on New York time zone--maybe that had something to do with the "change." I am still unclear, but I am in the process of requesting the $103 per person back.

Knowing that I never completed the transaction, I didn't think about it again. I reserved a flight on Faregeek.com for the money I could afford and they called me later to let me know that Spanair didn't accept Discover credit card. Just to double-check, I called Discover, who informed me to my surprise that there was a charge there for a flight. Thinking that this was a simple mistake, I called back Faregeek.com who informed me that they had not charged my credit card. In despair trying to find who had my money, I made endless calls to Spanair (which was booked twice without my knowledge) and Discover credit card. Spanair reported that a person in New York (William **) had charged my Discover Card with a Visa credit card.

I just knew this was a mistake and continued to call many times Faregeek.com and Discover Card to find out more details. I also called Spanair several times in the week after march 29th, and Dolores with Spanair told me the name of the person in New York who had used the Visa card to charge my Discover. After all, this is public information and I had the right to know! They also told me that the trip was for May, not June 2011. Then a light pop up in my head with the explanation. Cheapoair had my reservation resulting to an error. But how could this be if I never confirmed the transaction? Borderline shark activities? Just a plain error, software bug, plain oversight?

To make this story short, I opened a dispute with Discover for the Cheapoair transaction and ended up also cancelling Faregeek.com reservation because at the time, I only had a Discover credit card and was short on money.

I called CheapoAir . I was on hold for about 20 minutes. But finally, I did get a friendly voice on the other end, who told me that I would have no problem catching the next flight tomorrow. And she told me that she had taken care of it with the airline. I was grateful for this conversation. And I went ahead and booked a hotel room near the airport for an additional $100.

Her advice was to confirm all of this with the Singapore Airlines desk at their next available check-in time, 10pm that evening. When I went to the desk, I was told that I would be on standby. But he told me that the flight was full and he "doesn't know who gave me that information." I became concerned again. I called the CheapoAir toll-free number for further advice if I can't get on this flight. I talked to a different person that time. She told me that she would rebook another flight for $400 or upgrade me to business class for $1000. She showed no concern for my situation.

Neither AirTran nor Singapore Air have showed any concern about me being stranded here due to a fog delayed takeoff. The SA flight left without me, while I was at the airport, having reported the delay. CheapoAir has not secured me another flight, and has tried to upcharge me for hotels and extra bookings. In addition, I've never had a hold time of less than 20 minutes when trying to contact them for help and advice.

When I called the number I received in my voice mail, absolutely no one is able to help me and they just said, "Yes, I see you did order a business class seat and got put in coach. Hmmm, I will have our "escalation department" call you." I have been waiting several days for the escalation department to call me, which is coincidentally an "outbound only" calling service so you are unable to be transferred to their department. I have called Cheapoair 4 times in 3 days and have been on hold for more than an hour, in total (most recent time was 30 minutes), to try and figure out when I can get this problem sorted out since my flight is fast approaching.

No one seems to be able to give me a straight answer and just keeps sending emails to the escalation department. It's absolutely ridiculous. I have bought from the company before as I regularly travel all over the world and never had this type of problem. It's enough to make me spend a little extra and go to a company that is actually concerned about what happens after they get your money. Oh, and I should mention that I am currently confirmed for a coach class seat for a business class price. Thanks Cheapoair.

They have very poor service! Worst ever! I had to buy a new ticket on a new airline for half of what CheapO wanted to charge us.

I called the telephone number Frontier Airlines gave me for Cheap O Air, 702-650-2719. This turned out to be a travel agency out of Las Vegas, named WK Travel. Now I have no idea why I am calling a travel agency in Las Vegas named WK Travel when Cheap O Air is out of New York, but I called the number like Frontier Airline told me to. I got a guy on the phone who said his name was "Dario". Dario put me on hold to call Frontier Airlines. After 30 minutes, Dario came back on the line and told me everything was all set, he had spoken with Frontier airlines in Denver and that Frontier was going to give my daughter a hotel voucher or they would put her on another airline to get me to my destination promptly. Dario said she could get on any airline, she had to approach the Frontier desk at LGA and tell them her name and everything was all set.

I called my daughter to tell her this. She approached the Frontier desk at LGA and was told there was no information regarding her, that she was not going to be accommodated to another airline or flight, and there was no hotel voucher.

I then called Frontier Airlines again, this time I called their number in Denver. I got a very helpful woman on the phone who told me I had been lied to--that Dario from WK Travel had no such arrangements with Frontier, that Cheap O Air has been lying to Frontier passengers a lot in the last six-eight months, that Frontier was getting a lot of calls from passengers who had been promised re-accommodation by Cheap O Air, and that Cheap O Air buys up 'bulk' tickets and resells them. Passengers are at risk because of dishonest travel agents such as Cheap O Air and WK Travel. Woman at Frontier told me that there wasn't anything they could do at this point since ticket was not purchased from them.

In the meantime, my daughter gets to MKE and is stranded there for 13 hours. Not even a candy bar for her inconvenience. I called Cheap O Air and spoke with Reyna, told her I want my money back and that I have been lied to. Reyna reads me what Dario has written in the notes, which is radically different from what he promised me. Dario has in his notes that he spoke to Sharon at Frontier, and was advised to have the passenger go to the ticketing desk at LGA to see if she could get a different flight or if there were hotel vouchers available. The answer to this was no, Frontier had already told my daughter next flight out she would be on and no hotel voucher because flight was delayed due to rain.

I told Reyna I wanted to speak with her supervisor, I wanted my money back and I had been lied to by one of their agents, which had caused even more distress because I was given false information. Reyna said she was putting me through to her supervisor. After 46 minutes on hold, I hung up.

I want my money back. This was a bad situation made worse by being lied to by Cheap O Air.

They now refused to give me the refund. They don't return emails or phone calls. It has been over three months that I have been dealing with them and they have changed their story many times as to the refund. But there has been no refund issued.

I called to find out all the calls are disconnected.

Cheapoair runs an unscrupulous business. They practically stole my money.

When we are in the airport my mom got sick again and I have to tell the airlines that i am bringing my mom to ER so they need to re schedule the flight to the original plan date which was October 15,2011 since I wanted the date to be open but they asked me to have the date placed so it remains still in the system.Now my problem I need aa flight which will direct to the city where my mom lives and no laying over more than 12hours.I called the airlines they review my booking ticket and they told me I can get refund with 70 dollars each ticket has penalty.I called CheapOair and the told me the ticket is non refundable since I bought it as a round trip and we already used the 1 way,my question is I already booked a new one which I paid the difference of 650dollars since this is a new booked returned ticket why I could not get a refund for this.

They told me they are going to call me or emailed me but that was 3days ago until now never heard from them.Hope they should help us with this kind of situation its because the money is a hard earned money that they can just tell you goodbye of my 2thousand worth of returned ticket.

CheapOair.com

Our email address is feedback@cheapoair.com. In case you would be sending an email please include your 7 digit booking number.

CheapOair.com

My bank can't do anything until they release my money and it doesn't look like CheapoAir.com is going to anytime soon. This is getting to be a pain. And I will never ever do business with them. I even reported them to the Better Business Bureau and they still haven't heard from them. I work part-time and I’m in the Air Force Reserves, so I'm not made of money. I'm on a dental profile with the Air Force and I have 90 days to get everything taken care of and I don't have the money in my account to do this. I can't pay off my credit cards because CheapoAir is holding my money hostage! This is not right, I work hard for my money, and none of it is given to me on a silver platter.

We arrived at Sky Harbor Airport at approximately 0700 hours, giving us plenty of time to check in for our 0949 flight. At the US Airways desk, we attempted to use the self-serve kiosk, but received an error message and were directed to an agent to correct it. The US Airways agent attempted to check us in and immediately had a look of concern on her face. She informed us that Cheapoair had exchanged and voided numerous tickets for both of us (at least nine times), and she was having difficulty locating the correct ticket number for my ticket. I even provided her a printout of the itinerary I received from Cheapoair on May 12th, showing ticket numbers of ** and ** for me, but the agent said the ticket numbers were incorrect. The agent attempted to find the correct ticket, but after about 15 minutes she suggested that we call Cheapoair, as she needed to start assisting other customers.

Casey made her first call to Cheapoair, 212-478-0335, at 0832 hours, was able to speak with a customer service representative and explained the issue with my ticket. In what would prove to be an exception to the rule when dealing with Cheapoair, the phone call was answered and "resolved" in approximately 2 minutes and the representative was able to provide Casey with a ticket number of ** for me, then the phone call was ended. We talked with the ticket agent and provided her with the updated ticket number; however, upon checking the ticket number, she said the ticket was in Casey's name, and there were no tickets issued in my name. It was at this point that we realized the scope of the problem. The agent informed us that we would need to re-contact Cheapoair and have the ticket changed to my name.

Upon re-contacting Cheapoair, Casey made three phone calls and I one, wasting an additional 10-15 minutes before Casey was able to at least get through to an agent. By this time it was around 0850, but the US Airways agent was still confident she could get us on the flight and she seemed to think the issue could be resolved pretty quickly (I agreed, as it seemed Cheapoair did not have problems exchanging our tickets in the last 2 months).

This starts the hours of poor customer service and run around we have come to expect from Cheapoair. We had high hopes of a quick ticket exchange to correct the error Cheapoair had made; however, this was not the case, and in what turned out to be the standard practice, once Casey got ahold of a Cheapoair representative, she was placed on hold and waited on hold for most of the 105 minutes (yes, 1 hour and 45 minutes! ) phone call. Casey first spoke with "Daisy" (all names are in quotes as there was a language barrier between Casey and the representative who was clearly speaking English as a second language, thus even more so inhibiting our ability to quickly resolve the ticket issue), and explained the issue and what needed to be resolved. Casey was initially told that the tickets were issued correctly, but with some persistence, was able to get it understood that she had two tickets in her name, while I did not have any in mine.

Wishfully thinking we would still make our flight, Casey was repeatedly put on hold for "2 minutes", believing the ticket was going to be reassigned to my name. However, "2 minutes" turned in to 10, then almost 30 and then much more and our flight boarded and departed, with still no representative resolving the issue. A few minutes later Daisy came back on the line, and informed Casey that my ticket could not be reassigned because our flight had already left. At that time we started looking in to the possibility of boarding a later flight so we could still arrive in Peru on May 16th.

Daisy transferred Casey to "Emmanuel", who looked at some new flight options. Casey was put on hold multiple times, all preceded by Emmanuel telling her it would just be "2 minutes", before again putting her on hold for over 15 minutes at a time. (At this point it became apparent that the representatives were working off a script as they constantly repeated the same generic answers and "2 minutes" for a hold time despite Casey's questioning. ) We learned that all flights leaving May 15th were already filled, and the best departure was on May 16th, US Airways #173, departing at 0949 hours and including a 10 hour layover in Mexico City.

In addition to a new flight, we believed it was reasonable that Cheapoair will also pay for the hotel room for us in Mexico City, as we would need a new hotel room there for May 16th. However, Emmanuel informed us that Cheapoair was not able to provide us a hotel room. Emmanuel also refused other requests for possible reimbursement (such as a ticket voucher or upgraded seats) as a result of the mistake made by Cheapoair. The reason for the refusal to provide us with any type of reimbursement, according to Emmanuel was that the new tickets for us were going to cost over $4,000. However, when Casey pressed Emmanuel for reimbursement, he went on to tell us the employee who made the mistake on my ticket was going to have to pay for the increased amount themselves.

Having worked in business prior to becoming a police officer, I can unequivocally say that statement is a fallacy. There is no way an employee would be responsible for $2,200 and why that statement was made instead of any type of reasonable explanation is beyond me. In addition, upon further pressing, Emmanuel changed his response that the employee would not have to pay for the entire difference but would have some sort of penalty to pay.

Despite requests by Casey to speak with a supervisor, Emmanuel said there was no supervisor available and he told us to "go home and relax" while our new tickets were booked. As anyone put in this situation can imagine, it is not easy to "go home and relax", when you have been expecting to travel to a foreign country that afternoon, especially when we had gotten our house ready for being gone for almost two weeks by hiring a pet sitter, stopping mail, adjusting the temperature of the house, and putting water, lights, and more on timers.

At that time, it was clear that Emmanuel was not able to help us further, and after spending an excessive amount of time on the phone at the airport, we decided to go home to get some sleep. Emmanuel promised we would receive a call in a "couple of hours" with our new flight information. We got an extension of 9797 for Emmanuel and his relief, "Pierce", in the event that we did not receive a call back in a "couple of hours" as promised, and the call was ended at approximately 1030 hours.

We went home and contacted Camino Real, and informed them that due to a booking error, we would not be able to make our reservation and requested to change it to the next night. However, we were informed that due to our change being less than 24 hours prior to our reservation, we would be charged fully for the room the night of May 15th, and there was no availability for next night. We were now not only out an entire day of our vacation, but also the $117 that we lost for the hotel cancellation caused by Cheapoair.

Frustrated, we fell asleep, waiting for a phone call for our new flight information. We woke up around 1900 hours, with no call from any representative at Cheapoair. Casey called at 1909 hours and attempted to get a hold of someone using extension **, but the automated phone line indicated the extension was not valid. Casey called the main customer service line and was attempting to get a hold of a representative, when at 1911 hours she received a phone call on the other line from "Abner. "

Abner initially claimed that Cheapoair had been trying to call her, but a check of Casey's call log showed no missed calls from Cheapoair. Then it turned out that our tickets still haven't been rebooked, and we still need to go through that process. While speaking with Abner, Casey again asked about a credit or having Cheapoair fund a hotel room for us, as all available flights included a lengthy layover in Mexico City, but was again told there was nothing they could do. At 1925 hours, Casey requested to speak with a supervisor, but was told by Abner that he was the only supervisor available. However, when Abner was not able to provide us with the level of service we deemed necessary, Casey pressed for a supervisor, and at 1942 hours, was transferred to a female "supervisor" whose name we did not get.

While speaking with Abner and the female supervisor, Casey was told that our new flights had been booked, and a confirmation email was being sent to us. Over 10 minutes later, no confirmation email had arrived. We were then first told that it "took a minute" to confirm, and when nothing came through, were then told that it still had to be confirmed. These lies are a prime example of the poor customer service your company provides. Eventually, the email with our new flights came through, which included a layover in Mexico City from 2355 hours on May 16, 2011 to 0540 hours on May 17, 2011 and at least a portion of this debacle was resolved.

Casey also insisted on speaking with another supervisor, but none was available and the best alternative was that one would allegedly call us in the morning. However, we believed we would be in the air before the supervisor started their shift. After clarification of business hours and times zones, it became clear that a representative would call Casey at 0900 on May 15, 2011 (before we would be scheduled to leave), and this was supposedly arranged, but never happened. When we returned from Peru, there was a voicemail on Casey's phone from Tracy in the escalation department, with travel services at 1421 hours. Clearly no attempt was made to contact us in a timely manner before our flight left.

Also, though Cheapoair offers hotel reservations as was heard over and over again while being placed on hold for the majority of the 4 hours spent on the phone with representatives, we made the right choice by booking a hotel in Mexico City for our layover on Expedia, a company that has never treated us like Cheapoair. Frankly, we have never experienced any errors in all of the bookings we have with Expedia. The cost of this hotel was $246.48, another additional charge incurred by us due to Cheapoair's error.

Overall, the experience we had with Cheapoair was dreadful. We frequently travel both nationally and internationally, and have booked with multiple online sites, but never Cheapoair. As a result of Cheapoair's booking error, we missed an entire day of travel in Peru, which caused us to miss a planned 3-day trip from Cusco to Puno and Lake Titicaca. It was also necessary to contact the hotels in Cusco and Puno where we were booked to inform them of our changes. Fortunately, we were able to make the changes with no monetary penalty, but it was still a complete hassle to make international phone calls when we should have been in the air. In addition, because we had to change nights that we would be staying in Cusco, we had to stay in a room with 2 double beds instead of a queen size bed, once again because of Cheapoair's error.

Finally, the service we received from Cheapoair was disappointing, as was the ambition of the representatives of Cheapoair to remedy our situation despite the situation arising from an error by Cheapoair. The refusal to remunerate us in any way, whether that was in the form of a complimentary hotel, or a credit toward future travels, was completely shocking for both of us. The financial and emotional burden of this journey, coupled with the fact that representatives from Cheapoair refused any type of remuneration, have made it certain we will never book with Cheapoair again nor will we recommend it to any of our friends or fellow travelers. We were thoroughly disappointed by the level of service provided by Cheapoair. As a company operating during a time where travelers are fiscally sensitive, we both expected more and were sadly underwhelmed.

At this point we are requesting reimbursement in the form of a credit to our credit card, as your poor service does not warrant future travel with your company and a credit for Cheapoair would essentially be no credit at all. If your response to our request is delayed or unsatisfactory, we will contact the Better Business Bureau to inform them of your poor services.

After our discussion over the phone which took days and hours to get thru and after these numerous attempts I received an email from them confirming these amounts. When I finally got thru to them on 6/1. And I am still waiting for that refund that has not been processed. I feel that unforeseen events do happen and a customer should be refunded the cost of what they have been charged for a trip that will never be made not for now anyway. In this case I have given this company a large sums of money for basically nothing in return. I continue to call them which no one ever picks up the phone and I also continue to reply to the email which promised a portion of the amount refunded and no one ever replies.

The entire time I was on line at the airport I was on hold with CheapOair. I waited over an hour but that "courteous and professional customer service agent" never showed up. I called back in the morning a few days later to complain and correct my billing and waited just as long before hanging up. I'm quite sure there's no one on the other end. A company cannot ignore its customers if they've been paid to provide a service; it's the same as stealing! I'm taking care of it with my credit card company but it would have been around $275.

As I'm on hold (overhearing everything else in the background and his "tired" breathing), he comes back on 25 minutes later and tells me that military discount are not available. Towards the ending of our phone call, I asked about the confirmation of our flight since I have not received any confirmation but the itinerary that they have received my flight reservation. The CheapOair rep informs me all of a sudden that there is a problem. That the fare I had booked my flight under is not available and that I will have to compensate for the new fare, which is now about double the original fare from the night before. He gives me an option of either cancelling or paying for the doubled fare.

After not so much of a help from him, while he's being very unprofessional, as if he does not know how to speak let alone know what to do with my situation, I therefore asked for a supervisor. Of course, I was put on hold for almost 40 minutes. When this supervisor comes on he explains the same thing and tells me that their reservation system shuts or something at night. And because I booked my fare 8 at night, that fare is no longer available or something. So, he tells me he will look for a cheaper fare and at this time I'm trying to tell him (the supervisor) that I will not pay for extra money for some fare that they say has changed. I had told him that it is not my fault and I should not be paying for the raise.

He then offered to pay half, saying that's all he could do. And I told him, “No! I don't want to pay for anything.” He said he will have to refer my case higher up and send my problem to them, that way they will respond to me back via phone to resolve the issue within 24 hours. That did not happen at all. It’s been 36 hours and no one has called! There I was asking him, "I thought you said you have no power in resolving these issues but yet you were about to make some deals with me saying that CheapOair will pay for half of the fare”! Why not CheapOair pay for all our fares, especially when they owe it to us for having us on the phone for 3 hours with unprofessional and ill-mannered employees with my ticket issue still a question at hand? I'm very frustrated and very upset at this. They should at least owe it to us, especially that we are just returning from Afghanistan. Here I am trying to call them every time and now I know they are screening my calls since they always ask for the booking number.

I have made that trip previously and I know that one cannot get from LHR to Gatwick in 2.5 hours with enough time for security, customs/immigration and check-in. You have to travel back into London and from there on to Gatwick because no train line exists between both airports. So, firstly, you are costing me extra money—and quite a lot of it in transportation between the two airports. Secondly, in order to transit between the airports, I have had to obtain a VISA for the UK at an additional cost of $94 to me.

Thirdly, the time that I have spent on the telephone with your representatives and supervisors has cost me hours of my time. And each time, I have been told again and again that the issue will be resolved. First, within days. Then, fewer days. Then, I was told hours. Each time this issue has not been resolved. The last time I called, I spoke with another supervisor, Mabel, who then got in touch with the original supervisor, Barby, and was told again that I would get a call back. I did not. That was May 4th. I called again today and was told by Barby (ext 9011) that she would call me back.

So, in order, here are the representatives in your company that I have spoken with: April 7—Ponty. He said the issue would be resolved in 7 days. On April 15th, when I did not receive a call back, I called your company and was told three days. I then spoke to Coby on April 19th. He told me I would get a call back in 2-3 days. When I called back on April 29th, I spoke with Vidhi, who finally put me through to a supervisor, Barby. She has yet to resolve this situation for me.

I would also like to know, as I stated in my first email to you, how each ticket has $486 in fees on top of the price. Your website explicitly says: “Fares are round trip, fares including all fuel surcharges, ad valorem tax and our service fees and gov't taxes.”

So what are these extra fees? Our original tickets were listed at $1667. I bought the travel insurance, but you charged us $972 extra in fees. This is ridiculous. This is by far the worst customer service I have ever encountered and the most exorbitant prices. You website also says that you can save travelers up to 65%, but I want to know how this is possible if you charge fees like that?

Throughout this process, I have been talking with friends, family and colleagues about what has happened and I have done some online research. I found this website full of complaints about CheapOair ** and I filed my own. I will continue to follow this process and demand that I be compensated. I truly cannot believe that your company operates in this manner. If I had the choice, I would simply request a refund and buy my tickets elsewhere. This has cost me enough in other ways already. Plus, I don't have any tickets yet and they were purchased in March.

As a result of their misleading setting of their website, I ended up paying $600 for each ticket instead of $450 and got tickets to our friends as well, trusting that the price they posted was the final price, including everything.

After hours and hours of phone calls to both the airlines, and to CheapOair, the airlines finally took care of getting my daughter's luggage back to her but she has to drive back to the airport today, which is over two hours away. If she would have booked through the airlines directly, this wouldn't have happened. We were on hold with CheapOair for over two hours over the last day, and still have not received any kind of phone call back. They needed to state in the itinerary somewhere, that even though they are booking you on these two different airlines, the airlines themselves may not have a contract for your luggage, and that you should probably bring just a carry on.

It is not the airline's fault, but I would suggest to anyone flying to never use CheapOair. I have never received such terrible customer service and utter confusion in my life. They are horrible. With gas prices as high as they are, my daughter is having to take a two-hour drive to go get her luggage. This is on top of the $49 each way fee for her luggage to begin with.

At this point, we have no idea if we are going on vacation or not, we cannot get an answer from this company. You just get put on hold.

After I couldn't stand talking about the change fee anymore, I asked about their refund, if for whatever reason I couldn't make it. Being military orders can drop at any time or a military situation happens that doesn't allow me to go, I need to know that I can be refunded. Nope, not with this site. The only way I can be refunded is if I'm sick! What the **? I do not suggest the website to book your airfare, at all!

As soon as he arrived home (9 pm), he called them, and waited over 2 hours before someone (op 4106 Zachary or something like that) decided to pick up the phone. The rep took my husband's information and then asked my husband why he call them. The situation was then explained and the rep put us on hold for another 10 minutes.

He came back and said that the card was "declined", and he gave a speech about how the airlines don't have a contract. The thing I did not understand and they refused to explain was why the contract mattered if they were two different flights, going two different directions. The rep could not do anything as far as compensating us a for the flight situation. So we asked to speak with a supervisor. I then took over the phone because the rep was insisting that we wait for a response from a supervisor. I was very firm in my request to speak with a supervisor that night. So, I was put on hold for another 20 minutes.

Just to have the rep come back and tell me no one was available. Still I was stern with my request, and low and behold a supervisor who was not available appears on the phone( 5 minutes later). Tanner gets on the phone, and says that the card was not declined. Now this disturbed us very much. The question pops into your head why the rep would tell you the card was declined even though it wasn't. So now that we found out that the reason, we didn't have our flight was not because of the credit card. We were looking to be compensated for their mistake. Tanner, of course, was only looking to accommodate us on another flight that did not fit our time frame. Tanner tried very hard to keep pushing a return flight on Sunday morning, even though I told him that we would not be able to do that since we had a tour that morning.

We then got offered a Monday flight, even though I told him before he offered it that we would not be able to do that. I asked him for his managers name and the corporate number, because by this time I was on the phone for 3 hours and I was frustrated. He of course did not want to give me a name or the corporate number. After about 15 minutes of going back and forth, he told me his manager's name was Kayne and gave me the address and a number.

Honestly, I really think this company is really into the bait and switch business. Mainly because after being told that the flight that were booked was not available, I went right back on the website, and found not one but 2 flights on their website that were for the same time (one of them being the same flight we booked). If it is not available why is it still on the site?

Please email **@cheapoair.com, and put blog in the subject.

We called CheapOair, they accused us of putting in the wrong date when it was their representative that did the inputting. First they told us that to change the ticket it would be well over $500. After I asked for a supervisor I was told it would be $400 to change the ticket, but was not given to a supervisor. I insisted to speak with the supervisor and was told they were too busy to talk to me and that I would be told the same thing by them anyhow. I still insisted and was disconnected. I was unable to contact a person from CheapOair by phone. I emailed my complaint to them. They did not return my emails. I went directly to the airline website and bought tickets for the proper return flight for $306.

After all the holdings up to 3 hours, I asked to speak with a supervisor, in which the representative told me they didn't have any in that company! So I called United Air, and they informed me it was false, that they do indeed deal with pricing, that in fact they are the company made for flexible pricing! So I then called back CheapOair and once again asked to speak with a supervisor, and after another hold of 20 minutes plus, I had spoken with one that a representative had informed me they did not have. Well, she was just as helpless as the rest of the representatives I had spoken with. All they could do was repeat the same information and basically ignore my point of their false information that I had wanted, in fact needed to be resolved!

Well, my fiance is court ordered to have his daughter back to her mother on the dates CheapOair agreed booking me for at the fare price of 1/8/2011. We are an average family and cannot afford the rates that had doubled overnight! My fiance may now face charges of custodian interference due to CheapOair and their false and careless representing!

Way to do your job guys! I believe they only work there for the money, not to be of help for customer service. I suggest they lose those jobs and find one that doesn't include being help and resourceful because on a scale of 1-10, they were a -10 in my case. I hope the head department investigates this issue so no other mediocre family goes through what we had and still have to.

Thank you for your time.

This has been going on for a month now with no resolution. My flight leaves in 10 days and I am bound to be stranded in Moscow. With the exception of today, the Cheapoair employees were obviously non-caring. One lady hung up on me and another lady lied to me. The person I spoke with today was nice but as much as he tried he was not able to help because he said it has been elevated to a higher level and he was basically locked out of it. Same result, no resolution and I am going to be stranded in Moscow. I spent the money I had buying this ticket. To get a change now, at my expense it will cost me over $1,000 and I don't have that. I gave them over $1,400 of my money and in return I have no idea what I'm going to do now.

They will not answer my email requesting a credit voucher. The ticket was charged to the credit card to Delta, although the flight was on Continental. The credit card company is investigating this.

Several day's later I received a notice that they had used my credit card info from the new purchase to also buy the much higher priced airline ticket. I never authorized this transaction. I filed a dispute with my credit card company, but they submitted falsified information, claiming that I gave oral permission to do so by phone. I never did, nor did I ever speak to anyone. I was told by the credit card company to go to a small claims court with all my documentation.

This entire transaction is well documented by email letters and purchase orders to and from cheapoair. In order to resolve the dispute, I sent payments in full to my credit card company several month's ago. But just this month (December) I received another unauthorized charge from cheapoair of $650.00 The initial transaction took place in August, with all payments being rendered in full by October.

Cheapoair does not reply to any of my messages.. Consumer, be aware that none of cheapoair agent is from the US and once you provide your CC info you will be fair game.

They want to see how far you will go to get your money and they know they've got me in a corner so they can do whatever they want. Caution: you may get a discounted ticket, but it's not worth the little bit you save. Trust me, deal with the airlines direct!

We had no choice but to buy another airline ticket for my daughter. Two days later, I called to change the return flight for myself and caregiver. I received the same response that we would have to pay the $150 and the difference in airfare. I also was hung up on again. Later that night, my caregiver called the insurance company (Travel Guard) that CheapOair uses and they would not do anything but tell her she would have to call CheapOair. She called CheapOair, explained the situation again and was hung up on again. Fareportal in New York is the parent company for CheapOair.

These guys are so incompetent; they never told me I will need a transit visa. The customer service people are a bunch of people from India that are not competent for the job. I booked the ticket again on October 17. I later discovered on October 18 that I need a transit visa. Since the time is so short, I called up to cancel the reservation since I couldn't get a transit visa to the UK just one day after a reservation. They told me I have to pay $400 cancellation fee out of $964.00. What a rip-off. Buyers, please beware of cheapoair.com. If you don't want to waste your money, don't go with them because, trust me, you will end up losing lots of money.

My advice is pay the difference and deal with the reputable airline rather than this outfit who apparently has a license to steal. I paid for a round trip ticket on Cheapo Air and then paid a one way ticket to the airline directly to get home on time. Cheapos tickets are non refundable and more importantly non-transferable. So they kept the money and probably sold the tickets again. No wonder they can offer lower fares up front.

The American Embassy was closed because of an official holiday. My brothers had to stay in hotels and had to pay for their meals and transportation between the hotel, and American Embassy and Cairo Airport. Finally, the American Embassy gave them the green light to fly from Cairo (Egypt) to New York (JFK). On July 28, 2010, I contacted Cheapoair to try to reschedule them to fly back home.

Cheapoair said that the airline Air New Zealand is the company responsible about flying them back. As we contacted Air New Zealand on July 28, 2010, they said that the next possibility for them to fly is on August 7, 2010. This means that they have to stay in Cairo for another 10 days in hotels and accommodations which neither Cheapoair nor Air New Zealand did offer to take care of these extra expenses.

My brothers are students and they cannot support themselves financially, so who has to pay for these extra expenses? We are not a rich family to be able to pay for this out of hands situation. In this case, we were obliged to buy other tickets from cheaptickets.com which is a different travel agency which cost us $3,500.32. Plus the hotel accommodations in Cairo and the meals and the transportation were $702.00.

Cheapoair refused to cooperate to resolve the issue by finding another airline to fly them as soon as possible back home to the USA and then they tried to blame it on the airline Air New Zealand. After contacting Air New Zealand asking to book them on a different airline that will leave Cairo as soon as possible; Air New Zealand answer was non cooperative too. We felt that we are obliged to save my family and my brothers this financial disaster which we cannot afford by letting them staying for that long in Cairo (Egypt). This is not a pleasure trip. My brothers were able to leave Cairo (Egypt) Airport on July 28, 2010 to New York (USA) only when we purchased the tickets for them from the travel agency cheaptickets.com and they were able to fly immediately for $3,500.32 using Delta Airlines.

New York, NY 10001.

They said, that they were going to do an investigation and they returned a call saying that we have to contact Cairo authority and they will not return the money of the tickets to us. I am holding the airline Cheapoair accountable for their bad service and their non cooperative manner to try to resolve the issue and find a solution to bring my brothers back home safely and in a timely manner. I am also holding the American Embassy in Cairo together with New York Immigration accountable for this non-reasonable delay which resulted in this big mess and the reservations of the flights to be missed and the hotels and the accommodations because of their immigration suspicion error.

Are you kidding! We would have had to spend the night in an airport between our destinations or get a hotel for the day in a connecting flight city! Two children are involved in the trip! When I told Cheapoair that all this craziness was not acceptable, I was referred to the airlines (because there were more than one airline involved in this escapade). When I spoke directly with the airlines, I was quoted a price of $430 more to get a flight that "made sense" time-wise and had a connecting flight in the same day. Feeling like a fool because I had saved up the money for this trip for myself and my family, now I did not have enough money to go myself because I was not going to disappoint my family. I canceled all my reservations with the airlines and ultimately Cheapoair.

I did not trust Cheapoair to get me anywhere! I made new reservations with the one reputable airline involved (minus myself); and out of this deplorable situation Cheapoair made $125 for nothing but a heartache, but Cheapoair had given me a $10 discount. Beware because an experience with Cheapoair is not cheap!

I then began receiving e-mails that they had changed my departure dates and connecting flights which I was not agreeable to. I finally got through to a supervisor by the name of "Nixon" who again after placing me on hold twice (one time for over 20 minutes), came back on the line and said that he would have to charge me $25 but that he had arranged a credit with American Airlines in the amount of $325.30. He also gave me the phone number to contact them directly.

Upon contacting American Airlines, I was advised that I only had a credit of $150.37 and referred me back to Cheapoair. I again went through the same previous experiences of being placed on hold for 15-20 minutes, being disconnected, and never transferred to the supervisor by the name of "Nixon." I now have no airline ticket and am out of $150. I will never do business with Cheapoair again, but I would like to know my recourse as an extremely misled consumer.

Anyone who travels abroad extensively as I do, knows the last thing you want to do is get stuck in a 3rd world country while you're plane takes off because you didn't pay the 10 grand for that bent fender. The only insurance that's worthwhile, and that I was led to believe I was buying, would basically take care of the problem at the checkout counter, so I could be on my way. When I realized this sham, I called CheapOair and cancelled the car reservation. The operator told me, my only charge would be a $15 cancellation fee. I was fine with that.

Then I get an e-mail the next day saying they wouldn't refund the car insurance fee($89.55), obviously their profit center. I immediately called my credit card company and filed a dispute. If it's not resolved to my satisfaction, I'll take the next step. My advice, avoid CheapOair all together, if not, then definitely don't sign up for their Travel Guard insurance, it's a total joke/ripoff!

Again, we tried to book, again being told it was no longer available. The site now showed the flight at $180. Feeling this was a 'bait and switch,' we went to their online chat help and were connected with Monroe. He looked for other options for us and came up with a trip, from Boston to Tampa and back. We told him online, the correct dates. He then called us to confirm, book and get credit information. The total he confirmed with us online as $541 and change, round trip for the two of us. On the phone, when he booked it, the total turned out to be $611.50, a $70 increase because of 'booking fees. At that point, we were booked and we needed our flight to be confirmed. The dates stated in our on-line conversation were November 20th to 27th. When we got the confirmation (which, shame on me), I didn't check until today (August 8th), we realized that they had booked us to return on December 27th!

We have just spent the entire afternoon dealing with this. They claim that my wife ok'd the December return when it was read to her, but also admit that they put in the wrong dates. We asked them to fix the problem, but have been unable to come up with a suitable solution. They want us to fly back a day early (the 26th, which we cannot due to family scheduling for our anniversary) or return on Tuesday, the 30th, losing two days of work. My wife has just started a new job after being out of work for over a year and was only able to get this time off as requested (Thanksgiving week). Someone is supposed to contact us tomorrow (Monday) evening as they try to find another solution. I find it hard to believe that at this time there are absolutely no seats available on Saturday the 27th or even Sunday the 28th. And they will not give us a refund.

About a week before I traveled I again looked at the document and this is when I saw that the date of my trip was changed to July 23, 2010. Even though one of CheapOair supervisors admitted that on listening to my conversation that was taped he heard that I did request July 17, 2010 at an earlier time but I should have checked the document further and would have seen that it was changed to July 23, 2010. I did not request this change. I am willing to go to court and have the judge listen to the taped message and would hear that I did not request a change of date. CheapOair had refused to change my flight even though I told them that I had made arrangements in the country I was visiting for July 17, 2010. I had to purchase another ticket through another source for $763.40. The ticket with CheapOair was $405.24. Please tell me what could be done as I have just gotten back from vacation and is really disgusted with CheapOair. I am trying to take them to small claims court but I do not have a definite address. Thank you for your help.

I called my bank right away and it looks like my card was not charged. It looks like Cheapoair tries to lure customers in by the cheap fairs and then tries to sell them more expensive product. I used different travel websites for almost 10 years, and that is first time when I can see that reservation is not confirmed right away, but credit card is being charged or almost charged. I wouldn't advise to use this company, for a few extra $ it's better to use reputable travel website.

I further explained that it wasn't my fault, and she further explained that she would have to charge me $100 to change the date. I first said that was fine, until she said the same dates were available for double the price. I then asked to speak to a supervisor, was put on hold for another 35 minutes. Finally, I spoke to the supervisor who told me he was going to check on something and I was then put on hold for another 15 minutes. He came back and said he could give me the ticket without the charges aforementioned, but for a different date than what I wanted. I explained that this was unacceptable. He then put me on hold again for 17 minutes to check something.

He then came back and said that the price was going to be $95 more than what the website said for the dates I wanted. In addition, his English wasn't fluent and I could not understand most of what he was saying. He was rude when I asked him to repeat what he had said. I am so unhappy and would not recommend this website to anyone. In addition, I plan to publish this information on all review websites.

After receiving information on rescheduling and still trying to decide on a course of action, I decided to try Cheapoair Customer Service Online Chat, see copy attached, where I was told that a full refund would be granted. On June 28, 2010, I received a response from James **** of Cheapoair. That letter revealed a very different version of what transpired in my communications with Cheapoair regarding this matter. I find his statements to be inaccurate and others to be untrue. In the end, Cheapoair contends that I asked for a cancellation when in fact I tried to salvage money that I was about to loose.

At that time, I sought information on rescheduling my flight but when told that I would receive a full refund after 6 to 7 weeks of waiting to process that request I lost any chance as the original flight had taken place and by then rescheduling was not an option. Based on the assurance given for a full refund by Cheapoair Customer Service Online Chat and assuming that statement to be true, I believe I am entitled to that refund.

On 11/4/09, Ms. ** cancelled her ticket in order to return home for a family emergency. CheapOair's customer service representatives, Travis, Vern, Amira and their supervisor, Nigel, were told repeatedly that the cancellation was only for Ms. **, not for John **. This was confirmed by each of these representatives. CheapOair canceled my ticket. When I became aware of this, I made daily emails and phone calls to have them reinstate the flight. I was assured repeatedly that this had been done, it was being handled by the "concerned team". I was never done!

Through my own efforts I got the last standby seat on Jet Airways flight from New Delhi to Kathmandu, but when I tried to connect with the Air China flight to Lhasa, I was told there was no reservation or ticket for me and the plane was full. They left without me. The next possible flight was 3 days later when I was already prepaid and booked in Kathmandu. So I was stuck in Kathmandu for 3 extra days at an additional and unexpected expense of $450. My travel package in Tibet was prepaid and non-refundable at a cost of $525. At the age of 67, I have probably lost my last chance of visiting Tibet. You might imagine that CheapOair would be so embarrassed by their incompetence and stupidity that they would rush to make things as right for me as possible. Far from it!

Since my return home on 12/6/09, I have communicated with CheapOair by email and phone at least 30 times in an effort, at the very least, to get my ticket refund of $940.55. It turns out that they are incredibly duplicitous as well as incompetent. One of the chiefs in the liars department is Brian. On 1/7/10, I was told that a supervisor has "escalated this matter to upper management." On at least 3 other occasions, I was told that this matter was, that day, being sent to their "priority customer service department" for immediate action. (I would be willing to make a small wager that no such department exist). I was also told that the refund was approved on 2/5/10 and would reach me in 7 to 14 days.

More lies. Brian also said it was the airlines responsibility to make the refund. Why? The airlines did nothing wrong. I paid CheapOair for the ticket. They and they alone committed the egregious error that cost me nearly $2000 and the heartbreak of knowing I will probably never get to Tibet. I look to CheapOair for reimbursement. Anything else is fraud and possibly robbery. They took my money, did not provide the goods or services, and refuse to return my money. Isn't that the definition of stealing?

After many more emails and calls with the new Chief of Obfuscation, Gloria **. I received a credit of $498.09 on 6/4/10, completely ignoring the fact that I paid $940.55 for the ticket. I suppose Cheapo feels that they are entitled to a bonus of $442.26 to reward themselves for their indifference, incompetence, truculence, and ignorance. They are finished with me and they refuse to answer mails or phone calls. I would like to recover (1) $442.26 balance of ticket cost, (2) $450 additional cost in Kathmandu, (3) $525 lost cost of the Tibet package. Further evidence of Cheapo's propensity to keep what isn't theirs. Ms. ** was charged a $150 cancellation fee and was refunded $644.39 after at least 10 queries by me as to why she did not receive the remaining $144. It was finally refunded to her on 5/3/10, 6 months after she should have gotten it.

My wife purchased tickets from CheapOair departing the United States with final destination of St. Petersburg, Russia. In researching luggage issues, we found that the size and weight requirements and fees for additional luggage are determined by the first ticketed airlines, in this case, US Air to Charlotte then US Air to Frankfort, Germany. Next leg was from Frankfort to St. Petersburg via Rossiya Russian Airlines.

In speaking with US Air, we discovered that they do not have a luggage agreement with Rossiya and that the baggage would have to be claimed in Frankfort and re-checked with Rossiya airlines. This created several problems. Immediately obvious was the fact that Rossiya would then consider this a new flight rather than a continuing flight, new luggage standard would then apply (less weight) and more additional luggage fees would then have to be paid.

The more critical issue was in the fact that my wife is a permanent resident in the United States traveling with a Russian Passport. For transit through the Frankfort airport, she does not have to have a German Airport Visa; however, she is not allowed to go beyond passport control to baggage claim. Baggage claim is beyond passport control. This was verified by me via phone with the Frankfort Airport Security Authority. We did not discover this problem until 10 days or so before the scheduled departures and would not have discovered the problem until my wife arrived in Frankfort unless we had inadvertently discovered the issue ourselves. There was never any indication from CheapOair or the ticketing company (Lufthansa) that there was a problem or that the luggage had to be re-checked in Germany.

I then started the process of attempting to contact CheapOair for their help in resolving the problem. I spoke with numerous persons at their company who explained to me that this was our problem and not theirs. I also encountered over 500 minutes on hold with this company. US Air explained that the luggage would remain unclaimed in Frankfort. Rossiya said it was beyond their control. Lufthansa explained that we should contact CheapOair, that perhaps CheapOair should not have sold this combination.

I finally reached a person at CheapOair who attempted to explain to me that the problem was the luggage agreement (nonexistent) between US Air and Rossiya. I managed to get it across to him that I understood the problem, I was seeking the solution! He stated that he understood the urgency of this and would contact me quickly with resolution.

Seven days later, not having heard from my previous contact, I again began the process of phoning CheapOair. After waiting a less than typical 45 minutes on hold, I did in fact reach Linda ** in the New York office who put me in touch with Tracy ** in the New York office who then put me in touch with Analisa ** in the New York office. I have to commend each of these ladies! They were caring, understanding and did their best to resolve the problem! However, they all work within the limits of their position and the final resolution was that we changed all the flights for which they charged me an additional $590.00! I do not feel that I should have had to pay anything!

I have always had a peace of mind when booking flights previously. They always send out emails of your trip reminder and the option to check in online before arriving to the airport. They finally saw that they had made the error in the booking and it does not end here. When I wanted to change my return ticket, I could not do it from the 800 number, instead they told me that the escalation department had to take care of it. I had to wait until the next day! This company is unreliable and I really do not understand how they are still in business. They do not reply to emails or phone calls. In this day and technology, how can you tell someone that their flight is about to leave them that you will call them back. Please do your research and you will see how many consumers have fallen victim to Cheapoair.com.

My guidelines were as follows: First, I need to find flights from STL to CAI that consisted of the fewest stops available for the 20 or more hours of travel each way. Second, I needed for these flights to be limited in layovers, no longer that 2 or 3 hours. Third, I requested seats on the plane to be anywhere but in the non-reclining last row. I paid for the trip and waited to receive the itinerary we discussed in my e-mail. After receiving the details, I noticed their return home flights included a whopping 12 hour layover in NY.

I called customer service back and was told it would be an extra $150 pp to change the flight and avoid the layover. I had no choice but to pay the $300 for a CheapO'air customer service mistake.

I then called back to see why I was responsible for the mistake and was told I would only have to pay $75 instead of $150. I'm not happy but I had no choice really. I called my credit card company and they said the charge was $300 and had never been reduced. All of the above occurred before the trip. When they went on the trip, there was one extra stop (not on the itinerary),a four-hour layover (because of this extra stop) and non-reclining seats for a 12-hour flight. Their Atlanta flight was a non-stop from STL to CAI (stopping only to pick up passengers in NYC) but they were told there is no such flight and had to wait four hours and be moved to a different terminal to boot.

I don't want to sue. I just want others to see the complaint. Cheapoair does not have a complaint dept that I was able to find. They only have the "good experience" link.

They said they would call me back that day, which they did not. The next day, they called me and informed me to change my flight; it would now cost me $900. I was outraged by this, as I purchased a ticket for about $200 less. I informed them I would not be paying this and to help me find a solution to their error. The representative was less than helpful, and I asked him to explain why I had to change my flight. It was a different story every time. He was telling me either pay the $900 or cancel my flight. I informed him I would not cancel my flight and that I was promised a connecting flight to my destination. I asked to speak to a supervisor. I then had to wait 15 minutes until I spoke to one.

I was then informed that there was an $800 ticket with a $60 automatic reduction. I was still upset for the time wasted and the extra money they were trying to get for their computer errors. I was able to have them bring it down an extra $20, and I only had to pay an extra $30. However, I was upset by the extra money and time I wasted on this issue.

I also was supposed to have the original ticket cost credited to my bank account of $271.71 round trip. Nothing has showed up in my account yet. The cost of the CheapOair flight to Minnesota 6/9 - 6/12 was double the cost of the wrong flight. Now, I have to pay $528.80. My son is receiving a national radio award in Minneapolis/St. Paul. Upon return to MI, I am going in for heart surgery and I want this resolved before I come home or before I fly. Thanks.

This was frustrating enough, but it was worse when I found that they had charged my credit card $22 for airline taxes. I was unable to contact them and my mails to them were returned with "please do not respond to our mail", "It appears that from the number of complains this organization is nor serious, at best, or simply a scam.

What is surprising is that this organization is member of the American Society of Travel Agents. Isn't there any assessment of these types of companies and how can they still be allowed to operate. Apart from the problem of reservation cancellation, the undue charges to my credit card, which while not huge , opens the question of other, larger, charges.

However, when we checked in on the day of her departure we were told their age cut off is 15 years old, and we were charged $200 extra for unaccompanied minor service. Then on her return trip, she was charged $120 in taxes. Apparently, CheapOair didn't charge us correct taxes on the flight. So the cheap flight ($373) wasn't so cheap. Total now is $693 and she still has a plane change in Denver before she lands in San Diego tonight. Who knows what will crop up by then?

So AirTran offered a refund. When I got home later that night, I called CheapOair. After being put on hold for an outrageous amount of time, I spoke with a gentleman by the name of Laurex. He informed me that he was going to cancel the return flight because I was not able to get out to Arizona because of the inclement weather. He informed me that he would have to put in a request for a refund and that I would have to call back on Monday, 2/15/10, to check the status.

I was on the phone, between being on hold and talking with someone, for approximately 3 hours. When I called back on 2/15/10, I spoke with Tammy who informed me that the request was not submitted, but she was sending a refund request to the Waiver department and that it could take up to 1-2 weeks. Again, this call took about 2 hours time. On 2/26/10, I had called to check the status of the refund request. After being on hold for a very long time, I was informed by a rep that there was no response as of yet and it could take up to a month or two.

I had then called most recently on 3/22/10. For this call, I was on the phone for an hour and a half, and found out that my request for a refund was denied on 3/15/10 because the flight returning home was not used. Again, I had to explain the story of what happened and asked to speak with a supervisor.

I was placed on hold and a female picked up the line. I started to tell her my situation. When I offered my booking number, she asked me to hold a moment and about 30 minutes later, a gentleman picked up the line, which means I had to explain myself once again. He then requested me to confirm my information and after a 20-minute conversation, he said let me speak with my supervisor.

He came back to the line and said he understood what happened and said "honestly, my hands are tied, but you should have been issued a refund since you were not able to use the return flight". At this point, I was so fed up, I asked for his supervisor. He asked me to hold a minute, he then came back and said they were on with other customers and asked if someone could get back to me. I have not yet received a return call and I am still waiting.

Not only that, but they said that price and flight was no longer available and she was trying to book me on a flight that was over $100. I became very upset when all I wanted to do was correct the name on the ticket. When I asked for a supervisor, she told me it would be an hour wait. We ended up canceling the reservation and the representative charged my uncle a $21 cancellation fee.

I received a cancellation email following that call, and it said a cancellation fee wouldn't be applied. I called back to reserve another flight for my uncle, and the representative told me she found another flight that was cheaper than the one I originally reserved. I gave her his credit card information and she put me on hold for 20 minutes when she was supposedly getting the confirmation. She comes back only to tell me that the flight was booked. I became so aggravated and my uncle took the phone and told her how upset he was and how late he had to stay up waiting to get his ticket reserved. On top of it, both representatives were extremely rude.

When I booked the flight and car information, the final amount I was charged and the date was totally different--much more money charged on the email confirmation they sent--from what was actually stated while I was booking the trip. I was charged fees without full disclosure and false advertising from the website. The customer rep tried to scam me into agreeing to be charged $100, then $80 for a booking cancellation I had made less than one hour earlier the same day.

CheapOAir said there were 3 airlines involved. After much research, I determined that the other airlines were on the same Fare Basis Code: SLG3TEU. The charge should have been nothing for the 24-hour period change and $100 for the other change. I had to book with Travelocity because by this time the fare was gone. They charge nothing for changes during the first 24 hours and $100 thereafter. I'm fighting CheapOAir through my credit card. They refused to cancel the ticket unless I sent them an e-mail agreeing to pay them the $270.00 fee!

I tried sending an e-mail saying I agreed to the cancellation and to them billing my credit card but they wouldn't accept that - I had to say I agreed to pay them the $270.00 The airline ticket clearly states that the fee is $100. CheapOAir said the fee was to the airline! It is clearly not because Travelocity is booked through 4 airlines and only charges $100 for change of date plus $30 for themselves. If they cancel, they charge $120 and nothing for themselves. Tam Airlines told me 3 different time that it is CheapOAir that is charging me the money!

I called Air Canada and spoke with Steve who kindly stated he will submit a request for 2 seats for us but to call CheapOair.com who should give seat assignments on tickets they sell as agents. I called CheapOair.com and spoke with a female who said her name is "Char". After confirming she had all the information on the flight reservation I just purchased from them, I requested seat assignments and she said they already sent request for seats. I asked when I should expect the seats, she tried to explain but she was very hard to understand due to her accent. I asked to speak to her supervisor and she put me on hold with the machine. The supervisor never came on the phone.

My complaint is the poor service from CheapOair. The matter of seat assignments especially for international flights is crucial and there should be a process in place to make sure the customer gets assigned seats promptly. Another problem is the language used placing the responsibility on the customer to make sure the flight reservation is confirmed. CheapOair.com wants the customer to fax all the personal information already provided like credit card number, etc., to avoid "fraud", etc. according to this vendor. On the contrary, faxing all that personal information is opening another way for the consumers to get scammed. This e-company's poor service based on many complaints is a good reason to have this industry regulated and strict rules enforced. The potential to be bumped off because of overbooking by CheapOair and the airlines on the reserved flights.

"Dear Peter,

We certainly understand your concern and frustration. However as we have checked our records and found that, the information about separate electronic tickets was displayed on the booking page. When you booked these flights, the information was mentioned in the Fare Rule tab which was indicated just below to baggage alert. The Airlines which you have chosen to fly does not have a inter line ticketing agreement due to which there are separate tickets issued for your travel.

If you have any further queries please feel free to e-mail or call us at 1866 636 9088 or 212 478 0335.

Suzy

Priority Customer Service"

I even wrote a letter to **, the one listed on this complaint site and no reply. Don’t use CheapOair. They lie and are scammers. I am out $1,000, well actually plus the cost of another ticket would be a total of $1,800. I have little money left in England.

I can truly say that Cheapoair has lost a great customer as I will direct my friends, family, and associates to airlines directly or other airline search engines due to Cheapoair's not handling customer concerns in a business-like manner. If you don't like how a company treats you, treat them to a new reality of you being someone else's customer.

I watched my account for the withdrawal. When I noticed no withdrawal, I contacted the Cheapoair customer relations department three weeks prior to my flight to tell them they had not debited my money and I was concerned about my status. Cheapoair responded, saying that my booking was good and that my tickets were there and waiting for me.

The night before my flight, I once again checked my booking. All was good. Arriving at the airport gate, I was told by the gate agent that my flight booking had been canceled. Calling Cheapoair resolved nothing, as their alternative was twice the expense. Upon returning, I wrote again to the Cheapoair customer relations department. I explained how I had tried to make them aware that they had not debited the monies and how they had assured me that all was ok. They told me they were going to send me a check for my trouble equal to my flight expense. But it did not happen.

They later told me I would have travel vouchers mailed to me, worth the equivalent of a trip anywhere AirTran flew. It did not happen. I tried to book flights as they then told me I had to, only to have them renege on the "anywhere" to a domestic flight on AirTran. In the end, instead of paying $1556 for 2 round trip tickets to Bonaire, I spent $3200 in a combo of cash and bonus miles to an airline. I will never use Cheapoair ever. They can keep their vouchers to Akron.

Monday at noon, I tried to purchase an international ticket. They emailed me a booking number with the flight information, and the amount that will be charged on my credit card was $368.10. I received a second email with some instructions that I had to follow. They explained that I had to call for a confirmation. I did, and he said all was ok, that they processed my payment already, and that he's sending a ticket number by email.

I didn't realize something was wrong until yesterday, Thursday (October 8, 2009), when they left a message in my cell phone for a person and booking number that I didn't have an idea of. I called them, and I was on hold for like 30 minutes when finally somebody answered. They asked me for my booking number, and I found that I didn't have any reservation. I argued with them for 1 hour, and they didn't provide any solution. Then the manager hung up the phone.

When I called them back, Trisha answered; and she provide my different flight number with the same booking. But when I checked in the internet, I noticed they had availability for the previous flight. So I called them back. The customer service representative William told me that Trisha was in training and that she gave me totally wrong information. Also, he affirmed that she lied to me.

I requested to speak with the manager, and he said he would contact me. Well, Leo (I guess) is another manager who called me at 3 o'clock in the morning and left a message saying If I would contact him as soon as possible. I called him at 6 am, and he didn't answer, because it wasn't a direct phone number but a customer service phone number (212-478-0335). I got this phone from the email, because the phone number in my caller ID was wrong (212-212-1211).

I spoke with a different representative, and he said the problem would be resolved in 2 hours. I called back in 2 hours, and another representative said to could give them another couple of hours. I did until 10:30 am. We agreed that if they didn't find the ticket by the time, they would cancel my transaction with any type of fee or charges, because it wasn't my fault.

I called back, and Yolin answered. She told me that they didn't have the ticket and that they would cancel the transaction and the receipt from the cancellation has the same booking number. I hung up. Then like 1 hour later, I checked my email, and nothing was there. I made my own purchase in the internet directly with the airline, and when I got my ticket, I went back to check my email address to print my receipt from the airline. Then I found an email with a ticket from this company with a charge in my credit card in the amount of $577.36. Both transactions came through to my email at the same time. The cancellation was made like 1 hour before the purchase of the other ticket.

I think this is a big fraud, because they get my personal information and never provide any service and pretend to charge for nothing. Also, they lie to the customer and offer a flight in the internet that they don't have.

When I received my credit card statement, I had more than seventeen hundred in hotel charges. I disputed the charges on my account. I called the credit department of Cheapoair several times with no results. All four hotels responded to the dispute! One hotel said I did not show up the first day, but I stayed the next two nights. Another hotel said I stayed three nights. The other two hotels said I was a no show!

I did not book, nor did I stay at the other four hotels that were charged to my account. I have no idea what went wrong with the website Cheapoair? When I got my confirmation number for my flight, hotel, and car, why did I not get a confirmation number for the other four hotels? And why can't Cheapoair find any record of the other four hotels on their account? When I go to my account with Cheapoair, it shows every hotel I booked in the last three years.

As far as SAS/Estonian Air were concerned, I had arrived late although I had checked into my KCI-EWR-ARN flight almost 18 hours earlier. SAS would not just put me on the next flight (some 8 hours later) and I finally relented after arguing with 3 people and a supervisor, they said they had never heard for this booking company (it wasn't CheopOair but Vone - a firm out of NY? Actually, I was relieved it didn't say CheapOair because I was too embarrassed to admit I had actually purchased a ticket from a company with such a name and expected it to work out). They said it was my travel agent's fault for putting me on such a flight. So I had to pay almost $300 plus I couldn't check-in my bags, and they gave me a hard time about weight when I did since now I was not on an international flight! One hassle after another, plus I had to eat in an expensive Swedish Krona to say nothing of the hassle for the person who was supposed to meet me in Tallinn.

After a lot of hassling by email with CheapOair about the same problem I would have on my return flight on July 30 and with much higher stakes, they put me on a flight from TLL to ARN the night before and reserved a room for me but did not pay for it! So all of that cost another $200 on top of the left baggage costs and hassles about bag weight. When I arrived home, there was a letter from CheapOair saying that they had no responsibility for the flight because I was late. I was not late! The connection was completely unworkable. That is a failure of the booking! Close to $1,000 in direct out of pocket expenses/loss and loss of 8 hours.

The second "male" representative, I gave my name, booking number. He thought to mock me by repeating the number back and passenger's name. The unknown male representative was extremely rude, refused to help, told me that I'm not authorized to make any calls or changes to my mother's flight even though my mother was called that her flight was changed. I had everything readily available to confirm the information. My mother immediately told the representative (hard to understand) that I will be calling to confirm the changes since I booked them in the first place. I had the credit card number, address, full name, etc. to confirm, but CheapOair.com representatives will not help me or my mother at all.

Conclusion: My mother called CheapOair.com and was immediately told she may not get a refund (was told earlier she would, as long as she re-books with CheapOair.com) and now cannot make any changes to her flight until they confirm with the "team" of her status. I have never had such poor, poor service in my life. I use many travel websites for booking vacation trips. I decided to use this website because it saved a few extra dollars at the time I booked my mother's flight. But lesson learned, you get what you paid for.

I called last week on Tuesday, August 11, and I was able to talk to Debbie in Las Vegas. She said that she cannot do anything about it and that a supervisor should take care of it. She said they would call me in 24 hours, but they did not call. So I called after my work on Thursday, August 13, to know the status. I was able to talk to Susie, and she told me there was double booking and that the airline when they receive this, they automatically cancel the booking. She was offering me for another ticket at a higher price, double of what I paid which is over a thousand. I said I was not at fault and why would I pay for it. She said they will try to reinstate my booking with the airline company and that I have to pay for the reinstatement. I said ok.

She was not able to contact the airline company, because it was closed. Since it was already a weekend, she said to call Monday. When I called, she said they were not able to reinstate it and offered again another ticket but double the price. I said no, because it was not my fault. Then she said they needed more time. When I called last night, she did not want to talk to me and asked Rina to tell me that they needed another 48 hours. I don't know what tactic they have, but I am running out of time.

I requested a supervisor which never showed up. I waited from 2:50 pm until 6 pm for any kind of explanation. When I finally spoke to an employee of Northwest, she lied to me so I can leave to come back the next day on standby. I live to come back the next day. When I went back, they tell I don't qualify for a standby. I have tried to talk with Cheapoair to no avail. Personally, I think that they should get involve helping customers since they're in business of selling tickets. Personally, I intend to have this matter fixed in courts both against Cheapoair and Northwest. I can't have my honeymoon when Cheapoair and Northwest tells me. I also intend to let the public know about my terrible experience. Also, I know a lot of friends and family that have used both Cheapoair and Northwest after this would not use their service.

I got married on May of this year, and my wife and I planned to go on honeymoon on South Padre Island. I can't replace that. That was supposed to be special plus my vacation was ruined. I am at home doing nothing. I will pursue this in court to the very highest, if need be.

Immediately, my bank charged the overdraft fees. I immediately contacted CheapOair and they were less than helpful/sympathetic. They said they would fix it, but after a week had passed, I was still -$7000. I contacted them again, no luck. I had now gone for more than a week without a penny to my name and they could have cared less. Funny how it takes them seconds to charge me 3 times, yet days to refund that charge! Finally, after 10 days and no word from CheapOair, my mother contacted a high official in our state government who is a friend of hers. It was only through him that, two weeks later, the money was refunded to my account. I would probably still be without this money if I hadn't had this connection.

So I called Delta and Air France, and they confirmed that the flight had been cancelled and that I should contact Cheapoair. I went to the Cheapoair website and sent them an email about this cancellation. They responded that there was a problem and that they would work on fixing it. I have sent them several emails since and called them yesterday. I was told by one of their operators that someone would contact me within 24 hours. That never happened. Then I checked the Cheapoair site this morning, and my schedule still shows the cancelled flight. I have since gone online to see if there are similar complaints about Cheapoair, and I have read dozens of horror stories about their service.

I am unsure at this point of what can be done about this and would appreciate any advice on what recourse I have. My gut feeling is that they are going to get me another flight at a much higher price. I felt as if they should honor my original deal, as I have already paid for this flight. According to Cheapoair's website, the fares are non-refundable; but I would think this should not apply if they can't honor the original agreement.

To add, the cancellation of this flight could cause me to have to cancel a cruise I have scheduled for October 3. This could result in a loss to me of around $4,000, not including the $752 I paid for the flight.

When I chose a different flight option, I got the same message every time. So I called the telephone number listed on the site. I was on hold for a very long time before a customer support person answered to tell me that the fares had not be updated by the airlines and that it was not their fault, that they could sell me ticket for about $450.00. This was the response I received each time I called about the problem. I indicated to my courteous assistants that it was multiple airlines and that I didn't believe that CheapOair should post expired fares since nowhere on their website do they indicate that they list unavailable fares. To the contrary, they represent that their information is current and guaranteed to be the lowest in most cases.

After one of my experiences, I emailed my concerns and got a return phone call at about 4:00AM Pacific Time. The customer support person indicated some excuse similar to what was stated above and also tried to sell me a ticket in the range of $450.00. This is significantly higher than what was offered and was even higher than other posted offerings. In fact, it was higher than what I could have purchased directly from specific carrier on the same day. During my most recent experience, I asked to speak to a supervisor and was put on hold for an hour. I had the phone on speaker and waited as long as possible before I had to hang up. This also happened before. I've had other similar experiences with this internet retailer. I thought I just needed to watch for updated listings, but that has also proven not to be true.

In a few attempts, the fares were freshly posted after I conducted a new search for fares. The fares were not previously posted and were listed only after I updated my search for the same dates, hoping that the fares would be updated with lower rates. They were. They were all simply unavailable. Those same fares continue to cycle in and out of their listed offerings and continue to be unavailable. In Cheap O's response message, it suggests that the fares will not be available after all seats have been sold out. Not only do the related fares continue to cycle in and out of Cheap O's offerings, but in my case, they relate to dates that pertain to January of 2010. I'm just sure that all those seats are sold out. Give me a break. I could see on occasions there being a glitch and fares not working out for one reason or another, but this is happening too often and too many times in a row to be anything else than fraud, in my opinion.

It appears that CheapOair is operating a bait and switch scam and blaming the airlines for the occasion. This is not a rare occurrence, it is a practice. Please note that no information is dated as far as a posted date so they can say whatever. I have been attempting to purchase airfare for late in December and into January of 2010. Please don't tell me that in this economy, there has been a run on airfare several months into the future. Everything I know tells me that CheapOair is running a scam. When you call for help, they say they'll be with you momentarily. They don't have a time queue. So don't be surprised if you find yourself waiting for an hour or more. If you do have time to wait for an answer, then you've likely passed Cheap O's test for being an easy mark so expect them to try to sell you airfare at a much higher price. If you email them, be prepared for an early morning wake up call and an offer to sell you higher priced airfare with lots of added fees for assisting with telephone reservations, which they may or may not disclose to you.

Cheap O doesn't break down their taxes. If you click on for tax information, you simply get a generic tax schedule, nothing adds up. Be careful about this internet company. If Cheap O can sell you on their lowest almost airfare, the increase in costs due to their unexplained taxes and fees will likely make it a profitable transaction for them. All the while you were thinking that you were getting the lowest airfare. Think again.

A few hours later, I called back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight?". At this point, I was thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to Shaw. He would not provide a last name. He basically kept giving the runaround and tried to continuously blame the airlines. I told him that if I had not used the CheapOair service and directly booked with the airline, I would have had a ticket. So what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer.

I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapoair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!

We can most definitely try to get a refund on the portion of the ticket you did not use, but that is not until your trip is concluded which will be July 30. I am very sorry for your inconvenience, and we will do our best on your behalf to try and get the ticket refunded.

I experienced the same bait and switch that people have complained. I reserved a flight on CheapOair thinking that it had been done only to realize that the flight had not gone through. Then when I realized, I tried again, but was still getting non-confirmation emails (but these were about the earlier flight, the second or third time I tried had gone through). So thinking I didn't have a confirmed flight, I reserved on through Expedia but when I checked my credit card, I saw a CheapOair charge. I tried calling them about it but I could never get CheapOair to answer the call (I was on hold when I wrote the complaint in March.) So I finally gave up holding and called Expedia and cancelled the flight I had just made with them and figured if I just flew on the flights reserved through CheapOair, I'd be fine. Expedia was very nice about it and charged me a minimum for the cancellation.

But CheapOair had booked me on a flight with 2 electronic tickets. When I checked in to the Kansas City-Stockholm leg, the airline (Continental) just booked my luggage to Stockholm and said I would have to collect my baggage and check into Estonian Air at that point. Well needless to say, the Continental flight was late, the baggage was very slow coming out, I got to the Estonian Air gate about 35 minutes before the flight (actually it was SAS since there were no Estonian Air personnel around) and they hemmed and hawed and wouldn't check me in. They said I was checking in too late (This was about 18 hours after I had checked in, in Kansas City). SAS wouldn't just put me on a later flight and after talking to the highest level person there, I paid for another ticket to Tallinn for $228.50

"We would like to inform you that we have confirmed with the airlines and verified that Estonian Air operating on 30JUL. All your flights are confirmed. Please reconfirm the same directly with airlines. Please feel free to contact us for any further query."

Several hours after purchasing both the plane and bus ticket and receiving confirmation numbers, Cheapoair sent me an email that due to "Technical dificulties" they were unable to confirm my ticket at the quoted price. I called Cheapoair and after waiting for 30 minutes, I finally reached a human being who basically told me AirTran retracted the fair and there was nothing they could do but charge me over $100 more. I spoke with her supervisor Nancy who said the same thing. So now, I am stuck with a ticket to Houston but no way to return unless I pay almost double the price. Cheapoair insists that because AirTran hadn't updated their website with the higher fares, it wasn't Cheapoair's problem. In actuality, this is Cheapoairs' issue because the same AirTran fare was posted on every other travel site except Cheapoir, so they are the ones who failed to update their system.

So in the end, I am stuck with a ticket to Houston but no way to return unless I pay the ridiculous increase. Cheapoair would not budge to accommodate me or rectify this situation at all. I either have to pay over $120 more for a one-way ticket, or purchase two one-way Greyhounds when I could have purchased just a round trip for $50 less.

I have called and written the billing department of Cheapoair, stating that since they had denied insurance, to have the $102 credited back to my account and that no insurance was any longer required. It has been 8 days now, since the incidence. No response has been forthcoming, other than they have assigned a priority status of medium to my case.

As an added bonus, a few weeks later, the price of the tickets went down to $1,950. Do yourself a favor and buy directly from the airlines. Our bank account had been drained of the funds, which resulted in several overdrafts. My bank had issued a temporary refund, but they withdrew the temporary refund and I am still charged the $4,950 for the two plane tickets.

I then spoke to Sandra who attempted to help me, but after 3 hours, didn't resolve my issue. I then spoke to Campbell(?), the supervisor, who asked me to be patient and he would resolve the issue, and call me the next day by noon. Well it has been 4 days and I still have not heard back from anyone nor do I have a refund or the necessary flights. This website is a total scam. Do not use Cheapoair. It is exactly what it sounds like - cheap!

I would not do any business with this company if you want to have to deal with a group that if something does arise with a flight, you will have a very good chance that CheapOair would drop you than have to trouble themselves in getting you another flight. Their call center also has issues with giving you the correct information about your flight and will not inform you if there are changes to your flight times. Do not trust these people for anything. I was out of around $350.00 in train cost which are non-refundable and five days of time trying to get on a plane.

I called CheapOair again (this went on for about an hour between CheapOair and Air Tran because no one wanted to help me) and talked to a supervisor. I once again was told they couldn't give me my money back but they cancelled the tickets, but I still had to pay $1200 for the tickets and if I wanted a flight to come back, it would cost me another $1200 because I purchased only a one-way ticket which I was doing round trip.

To me the websites are misleading and I feel they scam people out of their hard-earned money. I could see it if I tried cancelling after 2 weeks or something but this was 5 minutes of me noticing this problem. I wanted them to void that charge on my account and start over, but CheapOair would not help me at all. I am very upset about this but CheapOair just keeps saying I purchased one way and pretty much it was my fault. So, no tickets and they still are charging me $1200.

I just got off the phone with Cheapoair. I was told that the ticket was never canceled so my credit was forfeited. I have an email from Cheapoair stating that it HAD canceled my flight with the information on the credit. So what am I supposed to do now? Is there any action I can take? They didn't do what they were supposed to do and now they will not take responsibility. If I had known that I was supposed to cancel the other flight, I would have taken action to do so, however, I was told that it had been taken care of so now I am screwed.

It was at this time that the Cheapoair rep said that they could book a ticket that would be US$350 higher than the price that we had booked at. After reading reviews on this company, I see now that it is part of their method to get you hooked at a low price and then stab you in the back when your flight didn't go through. At this point, they already have you hooked. You're standing in the airport and have no other choice but to book at the higher price with them! This is the WORST site to book your tickets through. I would not suggest it for anyone! STAY AWAY FROM THIS SITE. IT IS A HUGE SCAM!

Post Booking Charges: 198.00

Total Fare: 535.91 USD

Bait and switch. The website posted airfares and showing flights available. When booking with CheapOair, they say flights are not available and I will have to pay more. After booking, they continue to advertise the lower priced flights as being available. They also charge $150 to change return flight. I made the reservation change 3 weeks prior to flight. COMPLAINT: OVERCHARGING and BAIT and SWITCH.

It was then that I noticed that CheapOair had charged me for the flight that had not gone through. I have just spoken to the 4th person and it has now been 55 minutes on hold waiting for the billing person. The first person who was supposed to be a billing person was just an agent, so although I told her I did not want to wait for another half hour, here I am. Everyone is right. It's bait and switch and an hour of waiting on hold and no end in sight.

Once, when I finally reached someone, they asked me to hold so that they can read the account; they never came back. I usually end up talking to 2 or 3 different representatives, and they do the same thing. Now, they have made this account for me with a ticket ID and said that my priority was medium. I also had live chat with someone named Spencer from customer service tonight and have copied our conversation. They took their fees, but I am having to contact them every day about this refund, and no one will talk to me. This is very stressful, and it is rude. I do not have money to throw away or let someone steal it from me. I am angry.

On the date of flight (1/23/09), my sister and her family got held at the airport because NW airlines will not let them fly without a US visa. They were there for 4 hours with the kids plus all their belongings hoping to fly. I contacted Cheapoair and their staff refused to take responsibility. They keep on promising me that they'll listen to the taped conversation about the US visa inquiry. Of course, they never did. They completely ignored my request for return call to reschedule my sister's flight. I had to call them every time. I finally have to purchase my sister and her family new tickets because they couldn't wait long. My brother-in-law has a job waiting in Canada. I called NWA to see if I can just refund the fare myself instead of going through the incompetent people at Cheapoair. I was told that I'll be able to refund $580 each (total $2,320). Everything that I paid Cheapoair (base fare plus twice rebooking fees) totaled to $7,000+. These people are horrible. They have no heart in taking people's hard-earned money.

I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one. So, I intended to post my bad experience of their horrible customer service and cheapoair.com’s unfair business practice on their customer reviews board. But it never appeared on their reviews board. Instead, Renee ** contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AmEx. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1,320.30 ($1,232.00 + $88.30 taxes and fees). But CheapOair charged me $1,344.30 and another $124.00 taxes and fees on my American Express credit card. That means, CheapOair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20-$25.00 per round trip ticket.

Spirit was more than helpful to tell us that CheapOair never booked a flight with them for my original itinerary and that they did not have to pay any cancellation fees to them. We then went back to CheapOair and requested a supervisor to resolve this matter... Since July 29th, we have not received a call. I paid for the tickets on my credit card and was charged $703.43 on itinerary **, and charged $50 for cancellation fees on 1/14/2008. We have no credit, no tickets and out a lot of money in these tough times. I tried to use the tickets/credit when my mom passed away and was told I could only use them where Spirit flew, and I don't even have credit or tickets with Spirit. CheapOair brokers for multiple airlines and would not let me use the tickets with any other carrier/airline. I need help in making sure this travesty does not happen to other who do business with CheapOair in good faith.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927. Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

After much apprehension and discussion with my boyfriend I decided to go ahead with the changes. At this point I viewed the old transaction as being wiped away following the $300.00 fee. Having made these arrangements, I was prepared to book my new tickets. I was informed that the new tickets would total approximately $520.00 per ticket. This price was to include a $333.00 base fare, $150.00 (per passenger) airline imposed cancellation fee, plus taxes and fees. This brings us to a total of $1,040. I agreed to the charge of $1,040 under the premise the his credit card was going to be reimbursed the $800.00. This only makes logical sense since I had just paid Cheapoair $300.00 to cancel my origional tickets.

Now I am finding myself in a predicament where they have charged my credit card a total of $ 1,040, (they seperate the charges so many ways to make it even more challenging to distinguish all the charges) and are refusing to credit my boyfriends credit card for any of the charges. The end result is that I learned a harsh and expensive leasson about entrusting secondary ticket sources with my hard earned money and valued vacations.

For the pennies on the dollar that you may save by booking through a secondary ticketing company such as CHEAPOAIR you will inneviatebly pay for in aggrivation, phone bills, added fees, hours on hold, and loss valuable time with family when you deal with such companies.

I called, made the changes, got a confirmation email. And then a couple days later, when I checked my email again, they had sent another email; sorry the airline cannot confirm your ticket, it is non changeable. I called 3 times, first time I was on hold 30 mins, no one came back. Second time the agent pretended he couldnt hear me anymore and hung up, the 3rd time the lady said that I was told that the ticket non-changable. It was noted in the comments. Why would they change it then, and quote me a price to change it? They lie, I have no ticket, no one will help me. I've emailed but no responses. Horrible, do not buy with them if you need to make changes.

We immediately called the customer service number listed in our receipt from Cheap O Air (866-) since it claimed that dates, names and routing could be changed for a penalty. It also said the tickets were non-refundable and that some flights may be non-changeable even with a fee. We assumed that we would have been alerted prior to purchase whether or not our ticket was one that could not be changed, so we were prepared to pay a fee plus any difference in the cost of a ticket. The first customer service agent I spoke with, Debbie (extension 6019) on April 7, 2008 was very helpful and looked into our changes while I was on hold. When she came back onto the line she was sad to say that our tickets were unchangeable and there was nothing she could do about it. She suggested we call the airline directly to see if they could change our return flight. Otherwise, she would be happy to help us find one-way tickets on the date we wished to return and she gave me her direct extension.

Next I called Northwest Airlines (our scheduled return is on NWA), on April 8, 2008. The customer service agent at NWA took our confirmation number and said she could change our return flight for a $20 seat assignment fee. Wow, we thought, that was easy. She then put me on hold to gather the information she needed. When she returned, she was sorry to say that NWA was unable to make any changes to our tickets because we purchased them through Cheap O Air, and only Cheap O Air can change the ticket for us. She gave me their phone number (212-).

So, I called Cheap O Air again on April 8, 2008. This time I spoke to Massy. She was really very helpful and took all of my information. She found that she could make the change for us and it would cost $75 per person plus a $100 re-issue fee plus a $200 airline penalty per person plus tax, totaling $712.40 for the change. I wanted to confirm with my husband so she said she would call me back in 24 hours to make the change. She called back (in less than 24 hours), on April 9, 1008, to tell me that she was sorry, but she could not make the changes to our itinerary; our tickets were unchangeable. She was unable to fully explain why she could do it less than 24 hours ago, but not now. She assured me that if I called Air France they could make the changes since our ticket was "contracted" by Air France. We called Air France that night, but they were closed.

I called Cheap O Air again that night and spoke to Massy again. I asked her if there was a manager available to speak with. She put me on hold for three or four minutes then I was disconnected. I called again and asked for a manager and was connected with Angus. I was met with contempt from Angus. He iterated the fact that our tickets were unchangeable and that there was nothing he could do to change our flight. I requested a supervisor's name for the next day and he assured me that I would get the same answer from anyone there. He finally gave me Aiden's name, the daytime supervisor, with reluctance.

Following Massy's instruction, I called Air France again on April 10, 2007 to change our Northwest Airlines flight home. The gentleman at Air France was very helpful and explained that Air France holds the contract our ticket since our original outbound flight from Los Angeles is on Air France, but he was unable to make any changes to our ticket since we purchased our tickets through Cheap O Air. Only Cheap O Air can make a change to our tickets.

My husband then called Cheap O Air to make one last request to change our tickets. The first customer service agent he spoke to put him on hold for three to four minutes then disconnected him. He called again and explained to the next customer service agent that he was not informed at the time of purchase that our tickets were unchangeable and that he would not have purchased from Cheap O Air if this were the case. He went on to explain that he was given the impression there would be a $100 fee for any changes. The customer service agent said the tickets were unchangeable.

This is when we contacted WaMu Debit Card Claims. We have tried as we might to resolve this matter with Cheap O Air, but to no avail. We purchased the tickets knowing we may extend our stay as my husband has not been home in almost eight years and there were numerous family gatherings planned for us (including a wedding). We were prepared to pay Cheap O Air, Northwest Airlines or Air France for the changes and were gravely disappointed with the lack of customer service we received from Cheap O Air. Cheap O Air's website is misleading in that it does not alert buyers when their tickets are unchangeable, it merely states that "some tickets are unchangeable even with a fee", see below:

"Please note: Your ticket is NON-REFUNDABLE . For any changes to dates, names or routing, there will be a penalty. Please call our Customer Service at 866- to request changes to this Itinerary. Some flights may be completely NON CHANGEABLE even with a fee.

Changes - In addition to penalties imposed by the airline, a processing fee of up to $100.00 per ticket will be charged for changes made to this Itinerary."

I have looked at other travel websites to see if any of them state the same, and I found that on other sites it is stated that tickets are non-refundable and some may be unchangeable. On those sites, though, they ask that the buyer call the customer service number PRIOR TO PURCHASE to confirm whether or not their ticket is one that is unchangeable. This is where Cheap O Air left us in the lurch. We had no choice but to purchase 2 more tickets (which we purchased directly from the airline), and contacted our bank to dispute the original airfare charges from CheapOAir.

Our bank conditionally returned the original purchase fare to our account while they investigated our claim. We were just informed that based on their investigation, CheapOAir delivered the goods they promised, and that is where they ended. Now, the original purchase fare of $1819 will be again deducted from our account. So we will have ended up paying twice for one trip to Europe.

To this date, I have not been able to get the info how it was changed,the times ectr. and flight numbers, and when I try to print out my schedule it is still the old schedule, going to Sydney MT. I was put on hold tonight again for 1 hour and 10 minutes waiting to talk to a supervisor, and then I got cut off, again, and I could not get to talk to anyone,they just kept putting me on hold. I should be traveling on May 28. but I have no correct itenerary and I can not get to talk to anyone that would help me or give me the information. Can you please help me.

I will never ever by a ticket from cheapoair, and I surely would not recomend them to anyone.

The conversation quickly evolved to something resembling the skit who is on first, except for the laughs: I was trying to ask the guy when the ticket would be cancelled and he kept telling me to call the airlines to re-book. Then he just hang up on me. The next call, I asked for a supervisor, and was put on hold for long periods before being disconnected.

Two weeks later, I am still trying to get a hold of someone who can communicate. I know some of you have had fair experiences with this company. I assure you that you are playing with fire. I've booked my own travel for a very long time and often use discount providers. i have never come across such a slick outfit. So do yourself a favor and avoid them. Most airlines offer the same rates on their website or have lowest fare guarantees

We are concerned that 35 minutes is insufficient time to ensure that we and our luggage get on the flight from Chicago to Barcelona. Also, insomuch as this is the only flight that Iberia Airlines has on this day, if we don't get on this flight, we will miss our cruse ship. I have contacted Cheapoairlines several times and they refuse to assist us. I called American Airlines (Atlanta to Chicago leg of the trip) and they indicate they can put us on an earlier flight but since I booked through Cheapoair, they must make the change.Cheapoair's customer service department is horrible. After speaking to Sage (a customer service manager), she promised to get back to me and never did. I have sent 2 e-mails to Cheapoair, and neither one has been responed to. All Cheapoair cares about is booking the flight and getting their money. They are not an advocate for their customers and do not care what happens to them once they book their flight or trip.

Requesting a refund for the third ticket I purchased ($1152.90).

Weeks went by, and I was not contacted. I contacted the airline directly just before the flight to make sure they knew the ticket would not be used. I did finally hear from Nikita, who told me there was nothing that could be done. I went to her supervisor and got the same reply. In the meantime, I called CheapoAir to verify the cancellation policy, and got the same information from three more agents. This case has now been turned over to Georgia Gallarde, who repeatedly sends me letters saying the ticket was non-refundable, and American Airlines won't give me a refund. I continue to ask her why the ticket was purchased at all, when I followed the procedure to cancel the booking. To date she has not answered this question. If I had known the booking was not canceled, I would have re-booked the outbound leg and kept the return. I am posting this story on all consumer opinion websites I can find, and now wonder if I should attempt small claims court. I have saved all e-mails and letters.

I had to pay a bill for $223.80 which I feel CheapoAir should refund to me, or issue a credit toward future travel booked through their agency, since they are at fault.

Because I am a police officer, I suspected fraud after seeing the charges, and other information that raised red flags. I have contacted the Virginia Attorney General's office and intend to file criminal fraud charges against Cheapoair and it's parent companies and officers by February 10th. No further calls have been returned by the company, and it is obvious they have caller I.D. as they have not answered ANY calls I have made to the billing office.

THEY TOOK ME FOR $1019.60. MY CREDIT UNION HAS REIMBURSED ME FOR THIS.

The rate I was quoted was around $436 + 118 for handling. This was the best rate I had found thus I proceeded to book the ticket.

After I submitted my information I received a message stating that rate was no longer available and that I must choose either:

2. Pay $850 for the itinerary I wanted.

AT NO TIME WAS I ALLOWED TO CHOOSE TO NOT PURCHASE THE TICKET.

I did not want the alternate itineraries and when I tried to page back the ticket was automatically purchased without my agreement!

I did not want to change the itinerary and I certainly did not want to pay $850 for the ticket.

I called immediately and at the same time I emailed cheapoair.com indicating that I did not agree to change my itinerary nor did I accept the amount I was charged.

I received no response to either the voice mail I left or the email I sent.

That afternoon of I again called cheapoair.com. I waited on hold for nearly an hour; spoke to a customer service representative who worked on my case until we were disconnected.

I again called cheapoair.com. I again waited on hold for another 20 minutes. I then spoke with another representative, Derik, who was very helpful. He worked to try to find me the ticket I wanted at the price I agreed to pay. We talked for nearly an hour and he indicated her would call me back within the hour.

Derik did call me back. At that time he informed me that he could not find a ticket for the price I agreed to pay with the itinerary I chose.

He told me that the ticket had been cancelled and my credit card would be refunded.

One week later the refund had not appeared and the ticket remained as still issued, not cancelled as Derik had indicated it would be.

I have received responses from every email I sent indicating the problem is being evaluated and that cheapoair.com would contact me promptly with a resolution.

CHEAPOAIR.COM HAS NEVER CONTACTED ME OTHER THAN TO REPLY TO THE EMAILS STATING THAT THEY WOULD.

I called the website travel agency and I spend more than an hour trying to convince them that they had overcharged me and that their website marketing information had misguided me in my purchased. The agency agreed to reduce only 20 dollars and they promised me to receive a call from a manager to discuss the matter further. It’s been 20 days and I have not heard from them.

Upon arrival at Jacksonville airport I was told by the Continental Air Lines that my tickets had been cancelled as Cheapoair had failed to confirm the tickets despite two requests from Continental.

I immediately tried to contact Cheapoair and an hour later I finally got to speak to someone, what followe was 3 hours of me having to keep calling them, they were looking for another flight that would not be a financial burdent to them! As I was desperate to get to England for my Grandmothers services I took the only flight they offered me, it did not leave Jacksonville airport until 7pm, and stopped over in Atlanta and Paris France. The stop over in Paris was so short that we had to run between terminals and would have still missed the connection had the flight not been delayed even so we only just managed to board - our luggage did not and was missing for four days.

Due to the issues I did not have my return flight details and purchased a cell phone in England ( I did not have internet access) so that I could obtain these details.

What followed was numerous calls to Cheapoairs offices when I constantly got Voice Mails each time I left a message stating I did not have access to E Mail but to contact me on the cell phone and left the number. I never got a call. However I know that a call was received as upon my return to the USA I had an E Mail in my inbox on the date of my first and second calls.

Eventually I had to purchase another ticket to return to the USA, for a futher $1392.00.

Since my return in January I have tried dealing with the company, they never call me back, I haveto call random extention numbers and ask to be put through, which then gets routed to a voice mail. If I do manage to speak to a person they never call back, if I ask to speak to a manager they are never there.

I am at my wits end as to how to proceed with this further. I have paid almost $1500.00 and not in any way got the service I paid for.

My luggage was lost and damaged - I had to buy clothes for my son before it finally arrived - Air France ( I would not voluntarily travel with them) catagorically stated the luggage would not have made the flight to London because of security checks.