Cebu Pacific Airlines Reviews

Will never fly again with this airline. Can't get a hold of anyone on the phone. Won’t respond to emails. Delayed flights last minute that cost me money due to scheduled plans on multiple flights that were delayed or changed. No 10 minutes either. Hours! The SAME luggage we flew out with cost use 50$ more when we left. Everyone who works for them is useless. Fly with someone else. These folks are clowns!

I am a digital nomad who travels the world to create videos and write my blog. I had purchased tickets in the Philippines to fly from Cagayan De Oro City to Cebu, and I ended up in the hospital and had to cancel my trip. I contacted Cebu Pacific about canceling my trip and was given Care Reference No. **. It has been almost two months, and I have not had a reply about my Case. I sent a weekly email to get an update, but there was no reply. The last reply was on March 10, over a month ago. 4 additional emails have been sent, but there has been no reply. I even tried to do the live agent. I was hung up on by three people, and the fourth said they would email me an update on my case. No email was ever received. The customer service here is terrible, and I will never fly this airline. I would recommend finding another airline for your travels.

I would like to share my recent experience with the check-in staff of Cebu Pacific at Ninoy Aquino International Airport Terminal 3 during my flight to Tokyo on February 9, 2026. Unfortunately, I found Ms. Kariza ** to be not friendly, not accommodating, and lacking the warmth expected from customer service personnel. The interaction felt unwelcoming and dismissive, which made the check-in process uncomfortable. As a passenger, especially on an international flight, I believe courtesy and professionalism are very important in setting a positive tone for the journey. I hope this feedback can help improve customer service experiences in the future.

I rarely leave reviews, but after multiple terrible experiences with Cebu Pacific, I feel obligated to warn others. This is hands down the worst airline I have ever flown with. Our group traveled to Coron for a vacation, and what should have been an exciting trip turned into a stressful nightmare because of Cebu Pacific’s constant baggage mishandling and lack of customer care. On our first flight, the airline left ALL of our checked baggage behind in Manila. Not one or two bags — our entire group’s luggage was missing. We landed at our destination with nothing: no clothes, toiletries, or essentials. For a vacation flight, this is completely unacceptable.

Terrible service overall. On the way to Boracay the flight attendant named Julz decided to just skip our four rows for offers of water and snacks, on the return flight first delayed an hour and a half. Ok I could deal with that. Not too bad of a problem but after the hour and half was up it got pushed another two and and half hours, we were then told the plane is landing. Now nobody is allowed to use toilet and you must immediately sit in your seats or the flight could be completely cancelled because of a twilight rule? The didn't want to take off after sunset? Didn't understand 1 bit.... Everyone was complaining as they had connecting flights/drivers waiting at airport to collect them, would not recommend this airline at all. Really unprofessional. Not good enough for foreign travelers who expect and need things to be in order and stick to flight booked times.

The most useless company ever. Don't flight with them. They don't answer emails, they don't wanna rebook even if I was in hospital that day. You can only speak to customer support on website and no one will help you. ** minimum wage workers.

If there were zero stars that is what they deserve. I tried to purchase one return airline ticket to Boracay. When I proceeded with the payment the website came up with a refresh error 413 message. When I refreshed the page it went white and blank. I tried again and purchased the ticket. Same issue with the error message. When I checked my email the airline had charged me for both airline tickets but never showed confirmation of purchase on the website. The Escalation team refused to refund my money for one ticket. Only offering a credit note/travel find to only spend on their service. They did not care that I was $2000 out of pocket and I now can't afford to buy accommodation. Customer Care team said there is no one in the escalation team to speak with. Their justification was, that the itinerary was sent to my email, ignoring the fact their website glitches. I had screenshots to prove. I am still waiting for my money back.

By far the worst travel experience I’ve ever had. Before booking, I spoke to a Cebu Pacific agent to make sure my luggage was within policy (I know they’re very strict) and I even disclosed my disability. Despite that, when I arrived at the airport the staff laughed at me for being confused, made fun of me, and then forced me to check in my carry-on bag—even though it was both under the weight and size limits when measured in their own sizer. Their only excuse was that it was “too bulky,” but they refused to explain further, leaving me no choice but to pay 2000 pesos.

They're almost always delayed, and when you do land, it's often on the tarmac somewhere and you need to be bussed to the terminal. If you travel cebpac, be sure to have travel insurance. Basically negating the point of purchasing with a "budget airline." Pay the extra 1500 php for travel in and around the Philippines and fly with PAL. They are a full service airline, much more organized, free checked bags, in flight services... Basically everything Cebu Pacific doesn't do, PAL has it standard.

I booked several times a year flights for myself and my family from Cebu Pacific. Every time I get aggravated because the site keeps returning to the stupid page where after you have entered all the details 500 times for yourself and your family, it keeps of going on top despite the fact that all of the details had been filled out already. Yes, I have an account to keep track of my flights because there is no other choice except for PAL which has inconvenient flights. It also will keep on adding flight insurance multiple times even though you opted to not add insurance. What a huggeeeee hassle every single time!!!! Make your website better!