Cebu Pacific Airlines

Worst customer service ever. Worst Airline ever. I hope they go bankrupt. Greediest company ever. All they ever think is how to get your money and never once think of customer satisfaction. I bet all Cebu pacific agents are miserable as hell. It shows on how they handle customers, not a single ounce of care at all.

I inadvertently booked 2 tickets with my girlfriend's name instead of 1 in her name and one in mine. I tried to change this via their app and voice chat as well. I finally went to the airport and spoke to a gate agent and they said they could not change the names on one of the tickets even though they could see there were two bookings under my girlfriend's name. Previous to this incident I had a flight booked and it was cancelled at the airport with no explanation at all as to why. I accepted a credit for a future flight which I am unable to use as their app will not allow me to add funds for the difference in price. What a joke this airline is and a complete rip-off. Their app is terrible and you can’t seems to do anything without something going wrong. Their app will not accept a US tel number as well, it will stop short before entering all the digits. Need I say more. I am done with Cebu Pacific Airlines, the worst airline I have ever dealt with. Incompetent and unhelpful.

I had two teenage girls - family members flying from Pagadian to Cebu. On the return trip security refused me the ability to take them to the gate so they were on their own. They went to the original assigned gate and waited. When they asked about the flight they were told the gate had changed. The airliner was still there on the ground/gate when the representative found out about the issue. The answer they were given was to come back tomorrow! Thankfully, I had not flown out yet on my flight and had to rebook them to a nearby city that required a 7 hour bus ride as well. Cebu Pacific told me to talk to the supervisor in Cebu..but refused to let me past security to speak with them. I asked for a phone number, they said they did not take calls. So 2 girls were left behind and I had to payout another $200 to get them home. Cebu Pacific refused to refund or credit anything. Cebu Pacific is never at fault.

I arrived from the US in Manila. After a week, I booked our flight from Manila to Cebu. Then, I booked our flight again from Cebu to Tacloban, and I booked our flight from Tacloban to Manila, but for some reason, my companion decided to go back to Manila from Cebu. Instead of Cebu to Tacloban and Tacloban to Manila. I contacted Cebu Pacific to see if they could re-route my companion's flight from Cebu to Tacloban to Manila. I was told that the ticket could not be re-routed or canceled. I can only re-book the ticket, or the ticket will be forfeited. Cebu Pacific Air sucks in every way. I give them my hard earnings for free without any consideration. Would you book your ticket not knowing you can't re-route your flight or cancel? I wouldn't. "NOT EVER AGAIN."

WORST AIRLINE EVER, DONT FLY WITH THEM! I have never flown with a worse airline in my life. They are incapable of just answering simple questions. Their website is the slowest website I have been on in my entire life. The system is so slow, it showed me error on my flight when I tried to pay it so that I booked it a second time and over 2 hours later I got a confirmation for both of the "bookings" which the first one supposedly was an error. Then they refused to give me my money back (even though I emailed them straight away) because it was already booked and apparently "my fault". You cannot call them so the only option is via chat, where they will give you just standard answers without really addressing your issue.

Worst experience I have. They have strategies to keep you rebooking and miss your flight and customer service is not helpful. Once you got hold of them and be able to rebook again. New strategy created 'til you cannot do anything and lose your money. I always book here before. But If I have a choice in the future. I advised not to use Cebu Pacific. They do not care.

We are a family 7pax traveling via Cebu Pacific Tacloban to Manila. I settled online 1 luggage (21.5kgs) to check in. The agent has the audacity to threaten me that I need to pay for the extra 1.5kg if I will not remove move the excess weight, this is after explaining that I do not carry any handcarry with me. Mind that I am still entitled to carry 7kg as handcarry which I do not have. The rest of the family members has their individual hand carries. I had to move the 1.5kg to other luggage just to finish the issue.

It's funny that you are so strict with check-ins when probably 90% of your flights are always delayed. Silay Airport is such a small airport for you not to consider a late check-in when it would only take what, 2 minutes to go from check-in to the boarding gate, to think the airplane just stayed there in the airport for the next 30 minutes. We were only some 5 minutes beyond check-in, would it bankrupt the company to show a bit of consideration? Your staff at the Silay Airport are nothing but upscaled cashiers, only trained to repeatedly offer a rebooking. They lack proper judgment and definitely proper customer service training... THE SUPERVISOR INCLUDED. This is probably the worst airline in the entire world -- DO NOT BOOK A FLIGHT HERE.

Cancels flights without prior notice. Our flight to Manila was canceled a few hours before the travel date. Can't book again on the same day as all flights are sold out. Our travel is for emergency purposes and Cebu Pac agents and hotline don't pick up. The chatbot on messenger is hard to navigate. The agents on the chat take Hours on queue. Definitely the worst airline in the Philippines. Don't book this airline if you have other options especially when you travel on emergency.

It has been 40 days since Cebu Pacific cancelled my flight from Australia to Manila and Cebu to Australia advising me via email of my forthcoming refund. One leg was booked via Trip.com. Today I called them and they advised me it may take 2 or 3 billing cycles for a refund to reach my credit card. Omggg. On top 40 days already. Originally they weren't going to refund my excess baggage of $63 aud on a flight that was cancelled? Somehow my emails made them see the light and that money has arrived. Accommodation booked thru Hotels.com was refunded in days. My return leg I booked direct with Cebu Pacific and I just got off the phone to them and they advised it could take 4 to 5 billing cycles for a refund. I am guessing they have everyone's money in a fund somewhere gaining interest. Not good enough. I am not confident of ever receiving a refund.