Cebu Pacific Airlines Reviews

They took my luggage which did not have locks because I always carried it with me. Unfortunately, upon arrival at the airport in Manila, I found out that my Nokia communicator was missing, obviously stolen by Cebu Pacific personnel. Besides, they charged me in excess of $40 US because I am allowed 7 kilos. 13 less 7 is 6 x10 = 60; 100 less 60 is 40 which is to be refunded to me. As a frequent flyer of your airline, may I expect swift and just action on this complaint? Return the Nokia phone to me and refund me the $40. Thanks.

The prices that Cebu Pacific charges for this route are much higher than the fare for the same route from Manila to Singapore and back. This is very unfair. Since Cebu is south of Manila, the air mileage from Cebu to Singapore is less than the same for Manila to Singapore. Yet we, people in Cebu, have to pay more. The amount of fuel that the airplane needs to use from Cebu is less than the fuel requirement from Manila. Why then should we, Cebu people, have to pay more?

In addition, the name of the airline is Cebu Pacific, not Manila Pacific. So Cebu should be the exit point to any flight leaving the Philippines, not Manila. Why then do we people in Cebu have to pay to fly to Manila when we fly outside the country? Cebu Pacific should be loyal to its name and the Cebu people.

We wanted to visit Singapore from our home in Cebu, but we don't want to pay the higher flying cost that Cebu Pacific charges to Cebu people, which is so unfair. The cost of flying outside of the Philippines should be cheaper from Cebu than Manila and not the other way around as is the present policy of Cebu Pacific Airlines.

Cebu Pacific's pricing policy also hurts all the people in the Cebu area economically. Manila is already crowded enough already, without forcing everyone to fly to Manila to go anywhere. The high cost of flying from Cebu is like an extra tax on the people of Cebu which keeps them down compared to the people of Manila. Why can't "Cebu" Pacific favor "Cebu" City over Manila?

On August 20, 2010, we checked in at the airport counter. Since my wife is coming with us on our return flight to Cebu, we were surprised that they only gave us 2 boarding passes, one for me and the other for my wife, while they could not issue a boarding pass for my son since they couldn't find the name of my son in their computer. So, they advised me to go to the airline counter within the airport. Much to my surprise, they told me that I have to pay another SGD 8.00 (Singapore Dollars) so they could issue a boarding pass to my son. I argued with them regarding the additional fee and they told me that I re-booked my ticket. I told them that I did re-book my ticket online because it was purchased online, as what the airline advised.

I was arguing with a staff member and she was very arrogant, not even words of empathy came out. Her face looked towards elsewhere every time I spoke to her. So, I decided to pay the fee since my son was already feeling uncomfortable at the airport. Just when we thought that everything was going smoothly, the staff member made a mistake. We only noticed it by the time we were clearing immigration and the officer told us that we should always be careful and always check whatever documents we have when going through immigration.

It turns out that the airline staff member tore off the boarding pass of my wife and instead printed another boarding pass for me and my son, so now I have 2 boarding passes and 1 for my son. My wife had to go back to the check-in counter all by herself only to be refused by the staff member. Since I was needed, my wife returned back to the immigration counter only to be told that it was not possible for me to go out since I was already cleared by immigration. So, she went back. But by the time she reached the counter, the staff member was already searching through her garbage bin and the the new boarding pass was already issued. This was so humiliating and so pathetic.

The staff member should have acted professionally. They must learn to understand the discomfort and humiliation brought about by the situation but not even a very polite "sorry" was uttered from that staff member. We sent several complaints on their website but we haven't received any reply. Every time I re-booked my ticket, even though I purchased them online, I have to call their call center in the Philippines just to inform them about the changes in flight schedule. It was so troublesome since I have to call long distance here in Singapore.

Boycott the Philippines and Cebu Pacific Airlines. The whole country is totally corrupt! It is one of the worst countries on the planet!

*Literally, I could not sit in the seat without spreading my legs. Even then my knees pushed into the seat in front of me. And when spreading my legs I offended the passenger sitting next to me because I was pressing my leg into her 'space' and leg.

*Man in front of me like to put his hand over his head and on the back of his seat. His hand was within 8" of my face because of the seats being so close together. And this was without him reclining his seat.

*The eating tray could not be lowered more than 1/2 way because it bumped into my stomach.

* When submitting a complaint to the crew, I had to use the back of the seat in front of me to support the paper I was writing on. This was because there literally wasn't room to write on a hard surface or in a normal writing position.

* Crew were nice and apologized.

I believe this close seating presents a potential safety problem. In the event of rough weather I would have had my knees slammed into the seat hardware in front of me. In case of a crash landing I believe the close proximity of the seats would have prevented me from exiting. Anyone over 5' 9" and 170 lbs should not use this airline.

Let me know if you want pictures of this seating. My daughter took pics of this ridiculous seating arrangement.

Approximately 55 min before the flight, we had finally made it to the front of the line. We were next to be serviced. A gentleman in charge of a Korean bus charter walked up, just as we were to be serviced and handed the customer service agent 30+ passports. The agent serviced the Korean customers and did not service us until 40 prior to departure. She refused to service us, citing the 45 min pre-departure check-in. She refused to refund us or put us on the next flight. We were out $175 USD. We found a flight next day from Iloilo and paid an additional $100 for taxi fare and an additional $175 to get to Cebu City. Completely unacceptable!

On June 12, 2010, I threw a ticket in the trash and bought a new Zest Air ticket, because I knew I could not get a refund from Cebu Pacific and I did not want to wait 2 1/2 hours on a delayed flight like I had the previous Tuesday, Davao to Cebu.

On 21/05/10, I called the Bangkok office on number 693-7888. I gave the details of the flight to be booked. I also asked to add an extra 15kg to my baggage allowance asking my full allowance 30kg and I also asked to cash in travel fund I was entitled to. It took me two phone calls just to get this far. The price of the flight was for some reason more expensive, which I was not happy about. Once the booking was correct, I was informed by the Bangkok office that they did not accept credit card payments over the phone and I would have to visit the office to make a payment in cash. I told the advisor I wanted to make a payment with my credit card and that the office was miles from me and it wasn't possible for me to visit in person. She lied and said there was no other way to pay.

From previous experience, I knew there was a call center where I could pay over the phone but unfortunately it was in Cebu or Manila and I would have to pay for international call rates. I now tried to call the Cebu and Manila call centers to make a payment over the phone. After five attempts of calling the office, speaking to five different people and continually having the call cut off, I decided to try and visit a more local Bangkok office to make the payment. I took a taxi to the address advertised on the internet only to discover when I arrived at the office it was closed. Your advisors in Bangkok had mentioned nothing about any of the offices being closed and I had just again wasted my time and money trying to book this ticket.

When I returned to my hotel, I tried again to call the payment line and this time I eventually got through to an agent and we managed to complete the call to the point of authorizing my card payment. At this point, the agents all have my telephone number and email address to use for communication should they need to. As the payment was being processed, the advisor said that if my card was not authorized, the flight would be cancelled. I told her I needed the flight and it should not be cancelled under any circumstances. The battery on my phone began to run low. I informed the agent of this and asked her to email me the itinerary receipt. I received no further communication from Cebu Pacific. The next day I had to make a trip and did not have access to the internet or my email.

When I returned early on 23/05/10, I checked my email and no itinerary was there. I was in a rush to pack and make my flight to Hongkong. When I arrived in Hongkong, I asked them to check my itinerary and they informed me my flight had been cancelled as my card was not authorized. They told me my only option now was to pay the full fare which was more than double the price. I waited to speak to a manager and was told that they were agents of Cebu Pacific and had no control over the tickets. I would have to call Manila to discuss it. He agreed to allow me to call from the airport. This call took almost an hour, immediately asked to speak to a manager and for the whole time I was on the call I was not able to. I spent 80% of the call on silent hold waiting for the assistant to get back to me and every time she did it was without a manager and she was talking nonsense answering questions I hadn't even asked her. I was forced to buy a standby fare ticket for the flight to the amount of HK$2423.00. This payment was made on exactly the same credit card which I had been previously told had not been authorized.

I was then told I would have to pay HK$45 per kilo my baggage was overweight. I managed to get the airline to agree to waive this fee but only because I was so exhausted, stressed and at this point in tears! My flight was below average as always while traveling with Cebu Pacific. I have traveled with many budget airlines and your flights are always by far the worst. The seat I was given didn't even recline for me to try and sleep comfortably. The temperature was freezing cold and as always was not offered any complimentary drinks or blankets for the duration of the flight.