About Calypso Cay Resorts
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I bought this package through Monster vacations and paid over 400 dollars for an upgrade. This place was beyond disgusting!!!! My granddaughter could not even crawl on floor cause she looked like she had black oil on her after. In the new world of COVID cleanliness should be very important! Then to top it off I had to do a tour and was physically assaulted by Marc ** whom is supposedly a supervisor. He stated “he knew what I was there for.” I did not even want to tour as I would never stay somewhere like this ever again. I am a registered nurse, and was treated like I was a dirtbag looking for a handout. I reported Mr. **’s behavior immediately and considered pressing charges. I still have received no response from Capital vacations or monster vacations regarding this matter.
I am an owner and have been trying to reach someone in owner services for the last week. I have been given 10 different phone numbers and have left at least that many messages. Their loans department doesn't seem to exist. All I am doing is trying to give them money to pay off my loan. So I don't understand the runaround. Aside from a man named Glenn who works right at the resort that took my number and called me back with a direct number within 10 minutes for owner services nobody seems to have a clue what is going on. I got through to owner services as he said I would (thank you Glenn). Now I am back to getting people giving me phone numbers.
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The carpet was filthy and had broken glass on it. The room smelled and they did not have any spray. I had to go out to buy my own. STAY AT YOUR OWN RISK. I had to leave early because it was what it was. VERY UNPLEASANT!
Please BEWARE and do not buy into their sales tactics.. All lies.. We are trying to get out... Fees continue to go up.. They are not as nice as they portray when there is an issue.. Very money oriented.. Members do not even get access to the amenities without having to pay more money.. We were also told that they were in the middle of renovations, in which they were at that time, that was 3-4 years ago and the premises are still not very clean.. We were told too many lies to write in this review.. PLEASE BEWARE.. Wish we had invested somewhere else..
We owned a timeshare for many years at Calypso Cay. The first few years were OK, then they started throwing in extra charges with the maintenance fees and one year it was over 1,000$. They make changes and do things without telling you. We were able to get out by doing a buy out of our contract. We had to make several calls to get the right person, but once you do it's easy. Make one final payment and get the documents they send notarized and done. We received the message today that we no longer have any financial obligations to them or any affiliate!! We will Never do a time share again!!!
We bought into the timeshare years ago. They hound you at the sales presentation. It says 90 minutes for the presentation. They keep you there for 4 plus hours. They lie and use intimidating tactics. We had Interval and then we're forced to change to RCI. Of course at a cost to the owners. They need to be sued and shut down for shady business practices.
Would be a 0 if there was an option. We were actually this place out. Upon Arrival (2am) we found out that there were no shuttles and had to walk in the rain and dragging our suitcases. To which the manager said wasn't his problem. When we got to the room. We found empty water bottles in there that were not ours, our bed was being held up buy some wooden blocks, furniture was so scratched up and missing handles, found out their "fitness center" is actually in the Holiday Inn Express, both in to phones did not work, hot water would run out so we could not take back to back showers (4 of us). Mind you all of this because we had to walk in the rain. I called them right away at 2am to which was told to call back after 7am because he was the only one there.
Called at 9am said they would have someone up in 1 hour. 2 hours later nobody, called back from my cell and they sent someone up. The engine was shocked to see the bed that way, got to work on the water heater, and then started to work on the bed. We had to leave because we did not fly here to wait 4 hours for repairs. He told me he would do his best to replace and repair what he could, he would get some help if needed and if it was not fixable then would suggest changing rooms. I told him I would call the office when we got back. Called the office st 8pm to see what update there was and if they would do any compensation. I was told by the Property Manager, simply no compensation, they fixed it and that is what they do. Horrible customer service and property is like a motel 6. The amenities are nice, but a separate cost which was never disclosed. He would not work with us at all. Very poor service.
We just purchased at Ascendant Holidays in Orlando... At first we were skeptical because it's at Calypso Cay and we did not want to buy a timeshare but this is actually a new program that is powered by Carnival Cruise Line and is not a timeshare. We were able to buy into RCI points and we got the same amount of points as my sister who bought at Marriott except we didn't have to pay a ton like she did. We just booked our first week in Key West and it was super easy and I used my points. I still have a ton of points left! No maintenance fees either! So far so good! Give them a chance if you want to try something different!
HORRIBLE!! I am sad to say I have to write this review as a owner of over 10 years. If there was a way to give negative stars I would! Customer service desk was beyond being poor. I have audio clips of being hung up on twice when I asked to speak to a manager and when I asked who I could ask for when I called back. One of the units was filthy...pics of the knees of my 10 month old grandson after spending a few minutes crawling on the floor. Lost/found/lost reservations. The biggest thing is the TOTAL DISREGARD for ANY customer service from all but 3 people I spoke to... Esther, took my complaint, but no one returned any calls. Nate and Jasmine both listened and assured me someone would contact me prior to check out but again nothing. I personally left 3 voicemails to no avail.
Went for New Years 2018 best purchase I could have made. I went to the villa to potentially look for a timeshare for my family. We were fully informed of all the fees, taxes and deposits before arrival. My family was treated like family and other than an early tour, we were given a private tour and rep no pressure just kept it to the numbers and facts. Our villa room was fine but not as nice as the phase 1 building we purchased in but we were informed of what we were getting ahead of time. We didn't get free tickets or perks that way but, that's not why we went. Our 2 bedroom was clean but a little noisy. Our timeshare room is much better. Great deeded property and 8 weeks biannual is ok with us. And having 5000+ other properties to choose from worldwide doesnt hurt.
Calypso Cay Resorts Company Information
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- Calypso Cay Resorts
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