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Please BEWARE and do not buy into their sales tactics.. All lies.. We are trying to get out... Fees continue to go up.. They are not as nice as they portray when there is an issue.. Very money oriented.. Members do not even get access to the amenities without having to pay more money.. We were also told that they were in the middle of renovations, in which they were at that time, that was 3-4 years ago and the premises are still not very clean.. We were told too many lies to write in this review.. PLEASE BEWARE.. Wish we had invested somewhere else..
We owned a timeshare for many years at Calypso Cay. The first few years were OK, then they started throwing in extra charges with the maintenance fees and one year it was over 1,000$. They make changes and do things without telling you. We were able to get out by doing a buy out of our contract. We had to make several calls to get the right person, but once you do it's easy. Make one final payment and get the documents they send notarized and done. We received the message today that we no longer have any financial obligations to them or any affiliate!! We will Never do a time share again!!!
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We bought into the timeshare years ago. They hound you at the sales presentation. It says 90 minutes for the presentation. They keep you there for 4 plus hours. They lie and use intimidating tactics. We had Interval and then we're forced to change to RCI. Of course at a cost to the owners. They need to be sued and shut down for shady business practices.
Would be a 0 if there was an option. We were actually this place out. Upon Arrival (2am) we found out that there were no shuttles and had to walk in the rain and dragging our suitcases. To which the manager said wasn't his problem. When we got to the room. We found empty water bottles in there that were not ours, our bed was being held up buy some wooden blocks, furniture was so scratched up and missing handles, found out their "fitness center" is actually in the Holiday Inn Express, both in to phones did not work, hot water would run out so we could not take back to back showers (4 of us). Mind you all of this because we had to walk in the rain. I called them right away at 2am to which was told to call back after 7am because he was the only one there.
Called at 9am said they would have someone up in 1 hour. 2 hours later nobody, called back from my cell and they sent someone up. The engine was shocked to see the bed that way, got to work on the water heater, and then started to work on the bed. We had to leave because we did not fly here to wait 4 hours for repairs. He told me he would do his best to replace and repair what he could, he would get some help if needed and if it was not fixable then would suggest changing rooms. I told him I would call the office when we got back. Called the office st 8pm to see what update there was and if they would do any compensation. I was told by the Property Manager, simply no compensation, they fixed it and that is what they do. Horrible customer service and property is like a motel 6. The amenities are nice, but a separate cost which was never disclosed. He would not work with us at all. Very poor service.
We just purchased at Ascendant Holidays in Orlando... At first we were skeptical because it's at Calypso Cay and we did not want to buy a timeshare but this is actually a new program that is powered by Carnival Cruise Line and is not a timeshare. We were able to buy into RCI points and we got the same amount of points as my sister who bought at Marriott except we didn't have to pay a ton like she did. We just booked our first week in Key West and it was super easy and I used my points. I still have a ton of points left! No maintenance fees either! So far so good! Give them a chance if you want to try something different!
HORRIBLE!! I am sad to say I have to write this review as a owner of over 10 years. If there was a way to give negative stars I would! Customer service desk was beyond being poor. I have audio clips of being hung up on twice when I asked to speak to a manager and when I asked who I could ask for when I called back. One of the units was filthy...pics of the knees of my 10 month old grandson after spending a few minutes crawling on the floor. Lost/found/lost reservations. The biggest thing is the TOTAL DISREGARD for ANY customer service from all but 3 people I spoke to... Esther, took my complaint, but no one returned any calls. Nate and Jasmine both listened and assured me someone would contact me prior to check out but again nothing. I personally left 3 voicemails to no avail.
Went for New Years 2018 best purchase I could have made. I went to the villa to potentially look for a timeshare for my family. We were fully informed of all the fees, taxes and deposits before arrival. My family was treated like family and other than an early tour, we were given a private tour and rep no pressure just kept it to the numbers and facts. Our villa room was fine but not as nice as the phase 1 building we purchased in but we were informed of what we were getting ahead of time. We didn't get free tickets or perks that way but, that's not why we went. Our 2 bedroom was clean but a little noisy. Our timeshare room is much better. Great deeded property and 8 weeks biannual is ok with us. And having 5000+ other properties to choose from worldwide doesnt hurt.
We have always been told that any of our children and grandchildren could take advantage of our 3 bedroom lock-off unit at the resort even if we did not accompany them. We were told that anyone not a family member used the unit we would have to buy a guest certificate for them. We had our reservations for the 3 bedroom unit beginning June 16 through June 23rd. Due to the unexpected death of my brother and a memorial service on Sat. morning, My husband and I knew we could not get to the resort until late Sat.
My daughter had arrived at our home to visit a few days before our planned vacation (she lives in Colorado) and had to pick up her husband and daughter and son-in-law at the Orlando airport on Friday night. (Airline tickets were purchased months before). I called Calypso Cay and explained that we had a death in the family and that my daughter would be checking in one condo on Fri. We were told that we would have to pay for a guest certificate ($70) because she was not listed on the deed! We were quite taken by surprise! That was just the beginning of several scams to get more money.
When we went to the Calypso Cay Sales office (to hear updates about the "property" that we always seem to be requested to do), we mentioned this to the salesman and he said that should not have happened and that it would be rectified. When my daughter checked her credit card charges, it showed two guest certificate charges but only one had been taken off. I called Calypso again and was told that was charges for a guest certificate because she was not on the deed.
It turns out that our updates turned out to be just a high-pressured sales pitch for us to switch to an RCI membership. Which costs around 5,000 dollars to change to a points system of 123,000 points that was going to offer us 12 vacation weeks and SO MUCH MORE! It would pay for our yearly maintenance fee and we would have thousands of dollars coming in if we rented our condo out, even the one bedroom. When we asked How many points the one week maintenance used, it was 53,000 and 10 percent of the rental money went to the renting company.
The RCI salesman also told us this was a Matrix plan that was a step above the RCI plan. (I think it's just a way to get more money for the bigwigs in the RCI program). Our salesman presented this plan with so many smiles and so much enthusiasm that he couldn't believe that we were not swallowing hook, line, and sinker. The Matrix plan was a no-brainer (my words)! Thankfully we asked to have our daughter sit in and ask questions on the second day (yes, he made it sound good, if it sounds too good to be true, it probably is).
Bottom line, we did not go with RCI or the Matrix system and the $100 dollar gift card that we got for attending the sales talk, had already been used when I tried to use it several days later. Luckily, I feel blessed that we asked many questions, even going back twice to talk to the salesman, the second time with our daughter, that we did not let smiles and high-pressure sales talk win in the end! I am thankful!
Called Inn at Calypso Cay Resort to add 1 extra night and be able to check in 5/23/17. Was told no problem and was emailed the updated itinerary and with the rates. Check out was to be 5/28/17 as we were excited to spend Memorial Weekend there. When we got there we were told that we had to go to the Welcome Center to pay and then come back to the resort to check in because now the Resort will become Holiday Inn Express when the renovations are completed. No one told us that the property was under construction with plaster dust everywhere, noise from 9 am - 6 pm during the week and on weekends till 5 pm. The hotel did not have a room available as confirmed on the email and wanted to give us a unacceptable dinky room which was not a king suite. Now it is 1 am and 2 hours have passed and the Welcome Center blamed the Hotel and visa versa.
My 4 years old granddaughter was crying, tired and finally by 2 am the Resort found a recently renovated King suite which was just painted. Sure enough after falling sleep at 3 am; 9 am the construction workers started banging and out in the hall, hoses and wires everywhere. Then on the 3rd floor you can smell the plaster and the elevator was full of footsteps with plaster. My granddaughter has asthma so we could not stay there anymore and check out today 5/26/17 at 2 pm. They would not give us a partial refund for today which I explained we just could not stay there anymore with all that construction going on; that is not the vacation we were expecting. The representatives at the Welcome Center at Inn at Calypso Cay are rude and not helpful at all. Will never again stay there. Ruined our vacation. I am still waiting for a refund for the horrible experience on 5/23 and for not staying till 5/28.
We own two timeshares at Calypso Cay. In late 2015 and early 2016, we and all other owners were obligated to change from Interval International (II) to RCI as the third party trading company. The transition was and continues to be a DISASTER due to NO flow of information. As part of this "upgrade" a deal was struck between Calypso and RCI to DISCONTINUE the practice of banking unused weeks, as was (and continues to be) the previous practice with II. The reason for this, is now clear. I can picture Stephen Bradley and his Board of Directors sitting around the conference table brainstorming how to wring more money out of the owners and realizing they can now UPSELL owners from a "weeks" arrangement to a "points" arrangement for the "privilege" of banking weeks, which was previously offered at no additional cast through II. Oh yeah, from weeks to points? Thousands of dollars.
Further, the RCI publication "Stay Vacationed" clearly indicates that RCI members can enjoy saving or banking unused timeshare weeks for 2 years (just like II) unless (of course) you belong to Calypso Cay where that option was negotiated out. Yes, RCI offers more resorts, but, if you don't use you annual or bi-annual weeks accumulation, in one year, you LOSE them. So, I have filed complaints with the Florida BBB and the Florida State Attorney General's office and I encourage all Calypso Cay owners to do the same.
Calypso Cay Resorts Company Information
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- Calypso Cay Resorts
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