Budget Car Rental Reviews

Over $140 in additional FEES. Overquoted rates. Not enough cars, untrained Staff... Don’t bring a debit card - their system won’t accept it. Waited over an hour after paperwork for my car as front desk Forgot to tell service area I was editing. Car dirty and damaged. Didn’t bother to walk around car to see condition. Tried to talk to. Mgr but he or she has not called me. Horrible experience at Hartford Bradley Airport location. Never again!!!

Initially, I rented a car for three days at $53/day. After the second day, I called and asked to extend the rental for an additional week (because I learned that my mother was dying and needed my help). Budget seemed very reluctant to extend my contract and told me that an additional week would cost over $700! I explained on the phone that Budget was advertising weekly rentals for about $350. Finally, after speaking with a supervisor, they agreed that I could extend for one week for $350. I returned the car a week later, on-time, full of gas and in perfect shape.

I reserved a Chevy Impala from Budget this month in Syracuse, N.Y. When he gave my keys I got a high mileage Malibu. I asked for the car I ordered. The agent gave me the brush off. They still charged for the original upgraded Impala. Upon return I asked for adjustments. They said they don't do that. This the biggest bunch of jerks I have ever dealt with. They should be arrested for stealing from a 75 year old senior and an army vet. Lock The bums up.

My boyfriend had to fly from Jacksonville to New Jersey last minute for his grandmother's funeral. It was an unexpected death. He did not have his credit card with him, but had pre-booked the car. What he did have was basically the Google wallet version of his card available through his Capital One app. It had everything except the magnet strip. The company told him they would not accept the card because it was not a physical card. He called me very distraught and I called the company and asked if they had a CCAR form (credit card authorization release form). They told me no. They would not accept a front and back copy of my credit card or my driver's license to help my boyfriend out.

Rented a vehicle from Oct 30th - Nov 10th. Never used the tolls except for 1 day. Actual toll fees were $3.25. BUDGET ripped me off, charging $19.75 as an eToll convenience fee. Even though I used the tag 1 day, they charged a full month eToll Convenience Fee: $19.75 ($3.95 per rental day, max $19.75 per rental month). Called to appeal the charges and the customer service guy told me plain and simple "that was written on the contract". Total rip-off. WILL NEVER RENT from BUDGET for the rest of my life. I have the contract number, in case Budget management cares about customer satisfaction.

Renter beware. If renting a car in Florida please make sure you get a receipt at every toll, because you will get charged for the toll even if you pay. I paid at a unmanned toll. A charge was applied to my debit card and a convenience fee was applied which took the charges to 13.10. My question is why pay 2.50 and not pay 1.25. This is fraudulent activity on the behalf of Budget and the Florida Department of Transportation. When you call to dispute the charges you're put on a long hold and eventually the call goes unanswered. Consumers exercise your rights. Go to FTC.gov and make them aware of the fraudulent practices of Budget and the Florida Department of Transportation.

Prepaid online. Car in Ford Mustang category. Agent tried to give me a VW Beetle "same class." She said if I wanted a similar car as paid for I’d have to walk to another terminal @ MCO. This was after waiting 1/2 hr in line at 1 am. 2 agents at counter, 15 people in line, 3rd agent got out and quickly processed others. The other 2 were very slow. When I complained the agent said it came at a good time! So when I pointed out the Mustang was more of an intermediate car, and VW compact. She said she didn’t know how they classify the cars. Finally after a tense and unpleasant interaction, I ended up with Ford Escape? The agent then told her coworker that she needed a break due to being stressed. I guess you’re expected to just pay and accept their BS. Never Budget again!

I rented a car for November 4th to November 12. I called on the 6th to say I would be returning the car 2 days early and asked if I can get a refund. I was told no problem, just return and they will make the adjustment at that time. I returned the car 2 days early and she made the adjustment and said she would email me my invoice. I looked on my visa November 22nd and still no refund. I called and the Alex from customer service said they don't refund anymore. I told him it was on my invoice, he said that was a mistake and they meant to take that out of there. He laughed and hung up! First I thought I had the wrong number and was pranked as I couldn't believe how he dealt with it! Never again with Budget! They also wrote 100 km less on the invoice than what was actually on the car! Didn't affect me because I didn't go over the free km, but for someone that does go over, that could add up!

I reserved a car two weeks ago for the Thanksgiving weekend. I was paying with a debit card which is different qualifications than a credit card. The identification items I was told to have was not out of line so I continued with the reservation. However, I was told to contact the Gladstone Missouri location a few days prior to the date I need to set up for them to pick me up. I tried for 4 days to contact these people. No answer on the phone and did not return my calls. Finally today, I get a call from this location verifying my reservation. They have no record of my messages... blah,blah,blah. Went through the spiel again about the debit card just to make sure all was ok. No it was not, their qualifications are different from the national rental center. They want 2 utility bills, I pay only one utility, so, I could not rent the car.

I just rented a premium suv, My experience was horrible. Yadira at the Budget counter needed a major crash course of attitude adjustment or needs to be fired. I’ve already called Expedia and I’m also going to help them. Her attitude was terrifying. My twin boys sat in the car and was wondering why the lady was so mean, if it wasn’t last minute I would have given the car back. It’s Thanksgiving. I can’t rent anywhere else. If you ever go to Budget Rent-A-Car in John Wayne airport in Orange County and see Yadira, please leave!!! Never again!!!

Rented a car at Phoenix Airport; pre-paid. It took over two hours in line to get to an agent. Then, when I turned the car in early, they confirmed my charges would be $214.41 and there would be a refund on the prepaid amount of $336.56. Now, Budget is refusing to process the refund because I booked in advance online. Customer rep said "too bad". Never experienced such Poor customer service, deceptive practices, and outright dishonesty.

I had a car reserved and paid for. I had a death in the family and had to modify the reservation to pick up two days early. I went about dealing with my loss. I went to go pick up my rental and was told the date of pick up still remained the same. I called Budget they told me it would cost me over 900.00 to get it two days early. I canceled the reservation was charged $50.00. I rented at a small airport. The representative suggested I just go through Avis. I reserved my Avis car to pick up immediately and for the duration I needed. Guess what? It was $50.00 cheaper. $900 plus $274 is ridiculous. I will NEVER rent from Budget ever again.

My husband had to go to Louisville for business. We opted for the prepaid option on an economy car. When my husband arrived at the Louisville airport Budget, they said that they had NO cars at all and that he would have to wait for a car to come in. This is completely unacceptable! They should not be able to accept a reservation and prepayment if they do not have the cars available. This has cost us time, and money as my husband was supposed to be there for a business meeting and was extremely late. This is extremely unethical and should be illegal to take a customer's money and not deliver the product. NEVER use Budget.

Rented a SUV that said 4WD and paid online. After paying for amount a email came in saying a different SUV with no 4WD so I called to question the email. They said they can not guarantee a 4WD. I said that's why I rented because we needed a 4WD for the mountains. Nowhere on the rental page said cannot guarantee 4WD just that type of SUV or similar. They should not list 4WD if they can't rent it. Now I want my money back and they said they can give everything but $50 because I paid up front. BAD POLICY BUDGET.

I utilized Budget Retail in McKinney, TX, for a car rental in May. We did the Walmart around and all was semi okay. I dropped off the vehicle and left. Weeks later, I began receiving invoices for a $254 fee described as their cleaning fee. So, I did what the document said... 'for questions call...' They gave me no information. Instead, they told me I had to call the local office. The guy there, Kiran, or something like that (which they never answer so I had to drive back to their office), said that the fee was because of a dent and that the car reportedly had 'lots of sand as if I had gone to [LOC].' I told him the dent was indicated on the walk around and asked about the sand. He didn't asked me any information but just said, nonchalantly, 'oh, then they'll take the dent off and the DFW location reported the sand when they took the car for cleaning'.

Budget did not call or text. Did not responded my call and I waited approx 30 minute in call queue before dropping off. Why should I pay this charge if they cannot run their customer care properly.

I rented a car at Budget at Inverness Airport for the period of October 7, 2017 to October 13, 2017 (Category B) and prepaid the fee. The Budget counter at Inverness airport was serving customers of both, Avis and Budget and there were only two staff to serve about 20 customers. So I had to cue for about 90 minutes to get the car. When I got the car, I noticed that it was dirty inside and outside, that it had a few scratches that were not marked on the contract and, worst, that the tires were flat. I informed the staff of all of this.

I've been trying to get a hold of someone from Budget to get my lost item back. I've called the 888 number and they have a lost and found option 5, where you can leave a message but no one gets back to you! I've called customer service so that I could actually speak to someone and he just told me I have to call the number back, press 5 and leave a message. Obviously if that worked, I wouldn't be calling. So he said he'd transfer me to a supervisor, which I highly doubt one exists because I've been on hold for over 30 minutes with them now. I'm never using Budget again.

Overheating, smoking car = $700+ for 1 week rental - When the car started overheating at stoplights a few miles from my destination hotel I knew I would be calling Budget. After getting passed around I eventually talked to someone in roadside service who offered me the option to stand outside in the middle of the night and weight for a tow truck, figure out the closest Budget location and drive it there, or go to one of the 3 local auto supply stores, buy some coolant and put it in myself or if I couldn't handle that, the people in the auto supply store would do it for me. NOT TRUE. The auto supply people were outraged I had been told this. I bought the coolant, put it in and it seem like it worked until the next day when a 1.5 hour drive became a 4 hour drive.

I made a reservation to rent a Subaru Legacy/or similar at the St. Pete's Beach Budget Rent-A-Car agency. Upon arrival I was told I was being rented a Chevy Cruze. When I asked where the Subaru I reserved I was told the ad said "or similar" and I was lucky to get any car. According to the woman working there they have never had a Subaru for rent. In my opinion a Chevy Cruze is about as similar to a Subaru Legacy as a Ford Maverick would be (similar in size only). Upon returning the car I was charged a 20.00 fee for picking it up at the hotel. I'm pretty sure nothing was said about that when I made the reservation. The rental office was at the hotel. Don't rent anything from this outfit.

Rented from them months ago. Received a phone call and letter from a COLLECTION agency saying we owed an additional $400 for "damages". We returned the car in perfect condition and got a receipt to prove it. Never heard a word from Budget, and next thing I know we are referred to a collection agency for alleged damages to the car. To add insult to injury, when I called Budget to try and find out details they refused to even tell me which rental and what the "alleged damages were. STAY AWAY from Budget and AVIS (same companies!!). They are true crooks! Dollar and Hertz much more reputable.

My wife and I are both senior citizens. We flew from Florida to NY Laguardia, pick up a rental from Budget Car Rental. Stop to see a friend in the Bronx and on our way to our hotel in White Plains the low tire pressure light came. We pulled the car into a BP service station. Tire went completely flat. I tried putting air in but came. Open the trunk, no spare tire. 6:00 pm called roadside assistance. After 29 phone calls and 2 texts, a tow truck showed up at 2:45 am after almost waiting for 9 hours on top of missing the wedding and not getting to the hotel in White Plains until after 4 am. I was told a supervisor would contact me in 24 hours. After one week I called them just to be offered a 50 dollar rebate. That's pretty insulting after missing the wedding, prepaying for hotel room that we didn't get to until after 4 am. Never will use Budget again. Did find until after this fiasco that their customer service rating is 1.

Having made a Budget car rental thru Costco - arriving at LAX at 8:30 PM - follow signs to car rental shuttles - as we exit the baggage claim area - a Budget shuttle is driving by in the furthest LEFT Lane (furthest away from the Car Rental Shuttle area). Waiting over 40 minutes - we see at least 4 or 5 trips by all other car rental companies including Fox, Hertz, Enterprise, Dollar/Thrifty, etc - and finally a Budget rental drives by - this time in the 2nd Right LANE. Screaming at top of my voice - can't get the attention of the driver - who pulls over about 2 curb areas down from where we are standing. Of course we can't run to the location to catch him.

I reserved a car for $97 from Baltimore to Philly, the total two hour drive would cost about $124, I picked up the car and initialed and signed, but I never got my copy of the "contract". I asked if the $97 was the confirmed rate, "Oh yes" the thief said. I have rented cars before and at BWI in fact moments before picking up my car at Budget I dropped off a car at National that I rented for a month for a total cost of $989. Well I took off for a conference in Philadelphia with my young son, stopped to have lunch with a friend arrived in Philadelphia filled the tank up and went to drop off car at Budget car rental. I took a photo of mileage and full indicator.

I rented a Jeep Wrangler from Budget in July while on a trip to Colorado. While removing the back window the zipper head came off the zipper due to there not being the stop at the end of the zipper. I attempted to get the zipper head back on over and over but was not able to. I ended up with a cold drive to the airport without having the window attached and when turning in the jeep I gave the Budget attendant the zipper head and explained what had happened. I just got a bill from Budget for $1513.98 for damage to the soft top!!?? When I called Budget to dispute the cost they told me to call my credit card company. Fortunately my credit card company is disputing and refunding me the cost but I will never use Budget Rent-A-Car again.

I arrived in Maui, Saturday Oct 7 at 7 PM. I had a car reserved. When I got to the car pick-up office, the lobby was full of people. The counter had 16 customer service stations. Budget had 3 people working. I stood in line for over two hours. They made my 81 year old mother wait over two hours. Budget is a joke imitating a farce masquerading as a business. I will never do business with Budget again.

I rented a moving truck out of Charlottesville, Virginia. When I picked up the truck the inside was a little dirty but I didn't mind. I had no complaints. I was making a journey across the country to Washington State. The truck ran great. No issues. I made it to my destination in Washington state and I thought I would clean up the truck before returning it as I thought I would incur a charge if I didn't. First I thought I would wash it then I started to vacuum. When I opened the glove box to empty it out and vacuum it there were ** seeds and stems in the bottom seam of the hinge and the door.

We signed up to rent a car through Priceline (great to deal with!) and assigned a rental through Budget. When we responded to pick up the vehicle at Nashville Airport, the employee said she had “an amazing deal for us” and would only charge us $7 more to our $25 we already paid, so we agreed to pay $32 per day. Little did we know it wasn’t $7 a day extra, it was $37 a day, so we were charged an extra $148 on top of the $150+ we already paid. A few days after we returned the car the extra $233 was charged to the card. I have talked to two different employees and I was basically called a liar because they don’t “trust” what people say. On top of it all they charged us for gas after we returned the car completely full, so they got an extra $40.

We got airline tickets and a rental car on 9/4/17 for a 9/29/17 trip through ARRP using a Budget Rent-A-Car. Once we arrived at our destination we had to stand in line well over an hour to get to someone to get our car. Then we were told they didn't have the car we requested, they did upgrade us to a piece of crap and told we would have to walk to another terminal to get the car as it was not at the same location we were. We told them we did not need insurance, however 5 days later we received a charge on our credit card and when I called asking what the charge was for I was told it was for insurance. Finally got them to say they would refund the extra charge, will see if that ever happens. Should have just paid for a taxi and saved the headaches. After looking at reviews on Consumer Affairs am also disappointed with ARRP with recommending and working with this Company.

Rented a Nissan Versa from them, did my walk around with the vehicle. There were numerous scratches and dents on the car. Went back to the rental desk and ask them to put a note on about it. They said they will make a note of it. I took the car and while driving got a flat, they sent out a tow truck to change the tire. I looked at some of the other tires and felt they needed to be changed as well so I took the vehicle back to Budget to get an exchange. About a month later I got a $721 bill from them saying they repaired all the dents and scratches. There was also a broken windshield which was not there when I returned it. They are making me pay for things I did not even do. Do not rent from these clowns, you will regret it.

Everything was great. Quick & easy booking, great price, easy pickup, great car, easy drop off etc. And then 2 day after we returned the car we were charged again plus more. They charged us another near $600. Then after we called to find out what the hell they were doing the customer service guy refused to take responsibility for the company, telling us that our bank is at fault as they are the reason they couldn't return the money for 30days. Umm?!?! Why the hell did you take it in the first place?! That's the problem, not our bank's policies! Furious!

Terrible!!! The customer service was horrible from the start... and to top it off, once I returned the car, I left my gate (remote) and my garage (remote) in the vehicle. I called as I realized it, and they told me (after numerous times calling & being fed BS) that they throw all lost remotes in a bin and that I can come down and search through the bin. Wtf!!! I'm from out of state. You don't tag lost items or bag them?!! So unprofessional... will not rent from there again. Point, blank, period!

We had a very, very bad experience in Copenhagen Airport, Denmark today. We had rented a car for 1 day for some 100 USD. When we came to the airport, they had changed the rules and wanted us to pay some 400 USD for 1 day. The service assistant, Claudia (Avis agent) - a very rude person - refused to acknowledge our booking and mentioned - that because we were from Denmark we had to pay 4 times the price we had booked it for. She mentioned we should have read what was written in "small letters". We checked our e-mail confirmation and INVOICE and no special conditions whatsoever.

We rented a car for 25 hours that cost us $940.88 USD because we were forced to upgrade. UNBELIEVABLE! We were extremely disappointed and angry with the service that we received while trying to pick up our confirmed reservation at the Galway, Ireland location. I had made the reservation August 13, 2017. Our confirmed reservation was for 2 days totaling 196.59 euros estimated. The reservation pick-up time was 5:00 but we did not get there until 6:10 because our tour bus had run late because of traffic. The office had closed at 6:00 so we came back at 8:00 AM immediately when it opened the following morning.

We reserved a Ford Focus which they did not have so I upgraded and chose a Dodge Dart. 7-days into the rental period, we had planned to see some sights in the area, went out to the car and it would not start. Called roadside service and they jump started the car and said the battery was old. Being disabled I had to have a reliable car. Called Budget Rent-A-Car telling them the situation and wanted to exchange for another vehicle. Went to the nearest Budget that they told me had a car. When I arrived they had no car and wanted to charge me $10 per gallon to fill the tank, it was 3/4 full, and $30 for what I don't know. I said, “No, I'm not paying you anything” and as for the gas I was not going to turn off the car to pump gas because no guarantee it would start.

We rented a car, got a flat tire the young man at our hotel was kind enough to change the tire (we are senior citizens). Union returning the auto, we informed the person accepting the car, he said not a problem. Yesterday we were charged $133.50 from Budget. So we inquired as to the purpose??? It was for the flat tire!!! They came short of accusing my husband of cutting the tire!!! Amazing! Flats happen! We were on our way to a meeting, lucky to have the valet change for us!!! Budget is a terrible company the car was less than optimal, as a passenger I couldn't see out the front window!!! Never rent from Budget!!!

Booked car in U.K. for holiday in Orlando in June. Paid for hire in full up front. Arrived at Orlando Airport after 9 hour fight to wait almost 1 hour in queue at Budget desk. Eventually Gordon served and agent confirmed that car was fully paid and nothing else to pay. Tried to sell me the usual extras, insurances and so on all of which I declined several times. Agreed to pay the toll charges by number plate recognition. Asked for my credit card for 'holding' confirmation. Then produced a receipt for $210 dollars and asked me to sign. Asked what it was for and told just the holding confirmation and nothing would be charged to my account. Asked him to confirm again that all was fully paid up front and nothing further would be charged. Somewhat reluctantly, with a very tired family waiting to go to villa, I signed.

Great advice for you all out there: do Not rent cars from Budget Rent-A-Car. They do not maintain their vehicle fleet and they use their customers to pay for that maintenance. I used their services last month, a car that was supposed to be on unlimited mileage had the Service Light on after under 800 miles. The car exchanged had its Tire Pressure Light on after 15 minutes. The next car had a smoke odor (reported before driving off) and almost killed me on my way home. The tire exploded while driving on the highway on my way back. Note that I didn't drive on any dirt roads, only on highways.

Wait for 2 hours to get the car. Employees are the slow and rude. They have no idea about customer satisfaction. UNKNOWN Charges will be levied upon your credit cards. You will be told something charged something else. I was charged twice for Airport taxes and fees. Twice for Tolls. Was told $10 per day for EZPASS but later on customer centre $3 per day. In short they misguide you. WORST CUSTOMER CALL CENTRE AND SERVICE: They will not resolve anything and will give you different numbers for disputing charges. This is worst company ever.

Was a terrible experience with their Vancouver Airport location. They were too busy and could not handle the volume. Had to wait for a car that I had reserved as they had none ready! They did the inspection without me being present, I did my own after and found damage. I had to insist they sign that there was damage and the attendant actually said, 'I hope you come back with more damage so I can charge you'. Car broke down at the hotel the next morning and they sent a mechanic, who was unable to repair it and drove me back to the airport. The counter staff would not close out the contract without the car present and said they would do it later. I refused to allow that as I did not want to be responsible for any damage while it is not in my possession. This was a 2 minute discussion while the manager hid in his office and refused to come out. They finally agreed and gave me no discount for my troubles. What a joke!!!

I recently visited the US from England and flew in to Chicago. I had arranged and pre paid for 17 days rental with Budget. I was served by Monaysia. I informed her that I required nothing extra other than what I had already paid for. She totally ignored this and added Personal Accident and Effects @ 9.95 per day and also Emergency Sickness Plan at 5.00 per day. I asked her what they were and she seemed shocked that I did not require them, but they were removed. Totals were still 254.15 and a Fuel Charge of 47.08. I was told that these were what the charges would have been if I accepted them. The fuel charge would only be applied if I did not return the car full. I asked Monaysia if I was going to billed anything extra and she assured me the only additional charges, would be any tolls or fuel if the car was not returned full.

I returned a car to a different location and was charged an amount equal to renting a car for 5 days. The customer service rep provided me wrong billing information and gave me the wrong vehicle, stating that I would be paying way less than what he was claiming. When I received the bill it was not the amount he disclosed, if I knew I would be charged that much, I would not have accepted this. Called the billing department was told that it's under a no negotiation agreement, if that's the case why did the other first rep gave me a different story and total amount. I will never rent from Budget ever again!

Very dissatisfied with the way customer service, sales or their complaint department. I'm going over the road driver out on the road my fiancé's car broke down in St. Cloud Minnesota. Went to rent A Budget Rent-A-Car online, succeeded in that, went to pick up the car. When she got there they decided that the debit card was not appropriate which was the one that she used online. We have just moved her back to St. Cloud. So driver's license in a few things does Not match since we just moved. So they declined to render the car. Her ride had already left and they didn't even offer to call a taxi or anything for and she started walking to a place a couple of miles away.

I am having a difficult time returning a vehicle 4 hours away from where I need to fly from and Budget is unwilling to help. I evacuated from Miami, FL with my 6 year old because of hurricane IRMA and the closest flight I could get to my family was to fly into Memphis, TN and drive to my family's home in Huntsville, AL. The airlines have been kind enough to waive change fees for Hurricane Irma victims and changed my departing flight to the city I am currently in, Huntsville, AL. Unfortunately, Budget Rent-A-Car is unwilling to help and refuses to allow me to drop the car off in the city I am flying from, so I have to figure out how to drive it back to TN and get back to Huntsville to catch my flight. This was my first time renting from Budget and I will never rent from them again. Other larger organizations like airlines and cell phone companies have offered services and waivers for hurricane victims, it's too bad Budget has not!

This is the worse company to rent a moving truck from. I had a discount through my car insurance co. So I get a good rate. My mother in law was paying for the truck for us. She calls to make the payment. They tell her she has to be there to sign the contract when we pick up the truck. Problem is she was 3 states away. Then she said she would just send us the money. They say if we use cash or a bank card we will be charge a $150 NON-refundable deposit. So we had to find someone to let us use their major credit card as we didnt have one. If you use that then you won't get charged the deposit.

PLEASE DON'T RENT FROM THIS FRAUDULENT COMPANY. We booked and fully paid for our rental car online. On collecting it from Miami Airport the counter staff tried to sell additional PEP (personal effects protection). We declined and were assured the only additional charges to our credit card would be road tolls. Our signatures were taken on a blank tablet computer touch screen.

Their staff are not listen. I told him that I have book through Costco for $120 and change. I had told him I want nothing extra than I have book through Costco. However, he put all extra that I did not aware nor wanted. He did not tell me how much or anything. He said sign and then you are all set. I want to get out of there because I waited for my rental car for more than an hour. When I return rental car it cost me $309.43. I try to told one of a staff after I found out, he said it is my false that I sign without reading. I have to catch the flight so I don't argue with him. They all are rude and unprofessional. I will not recommend Budget Rent a Car and I will not rent a car again. Also, there is billion of ant in the car.

I reserved a vehicle for pick up at London's Heathrow Airport. Upon my arrival and check in at the Budget rental office, I was told that they had no vehicles available in the size category I had reserved; therefore, they would provide me with an upgraded vehicle AT NO EXTRA CHARGE. After I turned in the vehicle, I noticed that I was charged for the upgrade -- and it was no small charge. It almost doubled the rate I was quoted on my reservation. While in Britain, I rented the car for 2 days from Budget, which cost me more than $100 more than what Enterprise charged me for a 3-day rental of a nicer car. When attempting to submit a complaint on the Budget website, their forms don't work -- they keep asking for the proper code for the pick-up and drop-off. Thus, the corporation doesn't receive many complaints via their website. Use Enterprise -- Avoid Budget!!!

I was really disappointed with their service regarding the lost and found service. 2015 rented a car and daughter left our house key. After a couple of hours I went to the rental office to ask for the house key, they said, the car I rented was gone. Before that I kept calling but it's hard to get in, that's why I decided to go personally. Recently, I rented again, I left my prescription sunglasses after all I tried my best to check any valuable items. The same response I got. No items found because the car I rented was gone already and rented already to another client. The agent said he will check once they returned the vehicle. Why? They should also check before and after. Accidents sometime happen that you will miss to check. Just concern to their client, please check before and after if there was left item. Don't focus only if there's any damage of the car.

Rent a vehicle and what they don't tell you adds up in dollars. They neglect to tell you many things about your rental and if you add a day, for example, they automatically change your entire rate to a day rate instead of the weekly rate you prepaid.

On August 4, 2017. Rented a 12 passenger van from Budget in Beaverton Oregon. Went to pick up and was told that van was on a safety recall list and they do not have another van in that location. Sale agent called and there was one at Portland airport. I know that if I go to the airport they will charge me the extra fees. Agent called and confirmed with customer services that I will get that extra fees refund after the rental, customer services even give me the reference number to the refund. Drove 1hrs to airport, found out that their 12 passengers van was also being recalled. Reason of getting the 12 passengers was that my insurance will cover it plus I have no need for larger van.

We rented a car at the Orlando Airport on August 12th. We declined any insurance and the gentleman told us we had until noon to return the car. I knew there was a grace period also so we thought we had until roughly 12:30 to return the car. My husband returned it at 12:09 and we were charged for an extra hour. I called after we got home and they said we were 3 minutes. So the gentleman on the phone said he would refund 25.00 back to us. I said ok and the next day I got 19.33 put into our account.

I am in Houston and scheduled to drop the rental car off on Friday. I was not able to with the flood. I explained to them I can get the car back as we are under water. He advised me I would be charged 10 dollars a day plus rental until I return the car. Are you serious? This is a emotional time for me and that all you can say. I am so not happy right now. Talked to the regular customer service then the supervisor and he was just as rude.

I was told the tank was full. I was out in traffic when I discovered it was only half Full. On returning the car I mentioned it to the Agent. He checked his computer. And I heard him say to his Supervisor that the Car was not Filled that day. The agent wanted to help. But the Supervisor said I needed proof. And dismissed the Complaint.

I am writing after reading bad reviews on Budget. Coming from overseas, I rented a car for two weeks in July in Chicago suburbs. No special deals. Bought it on the internet a day earlier, prepaid, including all the insurance, $819. Two weeks later I brought it back, and at check out they said I get a refund of $198. I asked WHY!!! He didn't know, maybe I overpaid. Huh? I was floored. And like he said, I saw it on my credit card account a few days later. No explanation. The bill just says "Refund - from T/A" Thank you T/A, whoever you are!

I thought the old ways of the car rental agencies are over, but Budget is still playing those tricks on their customers. There were several scratches in the right rear of the rental car I rented in Bergamo and returned in Milan, and there was a circle for damage in that area on my rental contract. Nevertheless, they charged me 400 Dollars for "new" scratches at that same place as I returned my car – even though I did not have any incidents while I used that car. Plus, they discredited my complaint that these scratches were already on there, using blurry photos as "proof". I can only recommend: 1) Rent from a different company. 2) If you have to use Budget, be very careful to rent only an immaculate car with NO prior damage. 3) Get the full coverage insurance (it would have cost me slightly less then paying for the damages I did not inflict).

Went to AA Vacations and compared rates... Budget came out on top. Prepaid for the rental and we were ready for our trip to Seattle. A few weeks later, we were greeted at the Budget rental counter in Seattle with a 2-hour wait in line. Finally got to the front, checked out with our agent (Daniel... nice guy) who said, "Looks like you're all prepaid and ready to go." Had a wonderful time in Washington for 9 days.

In March 2017, my family who some have medical emergencies were headed to San Francisco, reserved a Mercedes with Budget for 403 dollars which is what they call a 'pre-paid' reservation. This is an excuse to take your money, hold it for months and give you a more expensive rate for a lower end vehicle. There was only a low end Ford car for over a 100 dollars more. I went over to National/Alamo avoiding Avis/Budget. Rented a Kia for the same rate as the Mercedes needing to charge current rates and not able to get the discount warranted 5 months earlier. Since then Budget / Avis has been nothing but rude. They gave me a refund of 230 on the date of refusing the rental and a week later the rest. They told me they were being nice to not charge me a cancellation fee.

They charged us $345 TWICE and then an additional $91 the day we returned the car. They refunded one of the $345 charges but explained the $91 was because we did not refill the car, which would never happen as my husband refuses to pay the fees associated with and empty tank. In order to have the $91 removed I have to produce a receipt which thankfully I have but we typically pay in cash so we would have been out of luck. Keep your receipts people AND or take a picture of the gas tank upon returning. I definitely will in the future.

I rented a car from Budget at Sears in West Dundee Illinois. I rented a compact Hyundai. I was traveling to Fort Wayne Indiana for a week. On the 2nd day with the car we were driving on a Sunday evening down a 40 MPH road when we heard a loud pop and then we heard a sound like the typical flat tire sounds like. We were following some friends. When we got out to check, there was no flat tire. We looked further under the car and could not see anything wrong. We proceeded a little further very slowly, and then the left rear tire went flat. It had a busted belt sticking out of the inside at the rim.

My boyfriend and I rented a car from Budget in Orlando, Florida from Aug 2-8, 2017. The reason I chose them was because I got my quote online for $262 and they were the cheapest of all the rent a car places. We picked the car up at the airport, I could barely understand what the guy said to begin with but I know I specifically told him that I did not want the insurance and he gave it to me regardless of what I said. We get back to the hotel. I look over the receipt it said $500, what a jump from $262. I called Budget. They said there was a $250 hold & that I would get that money back (I did not). After all said and done we drop the car off and I am still being charged $500. I call and try to fight. I kept getting hung up on and they gave me $150 back for my inconvenience. I will not rent a car from them again, everything was misleading and a lie. Do not trust this company.

Rented car through Expedia for July 16 at McCarron. Rental agent told me if I brought car back full I would not be charged the "optional" $34.58 gas service option. Was assured it would be taken off credit card when I turned car in. Turned in full and again assured by check in attendant that it would be taken off bill. Guess what? Still on credit card bill! Do they do this to everyone and hope you don't check the bill? After several calls finally reached "Jenice" and she removed it... Also was given free upgrade on car rental by attendant. Then found I was charged $10.00 for upgrade. Jenice said she would contact agent and get back to me in 72 hours. 2 weeks later called Jenice and she said she would call me back in 2 hours. Never called! Be careful! Wonder how many people they do this to?

Arrived in Italy. Had confirmation on a large vehicle for a week's stay for a family of 4. Had all the order confirmation total price we were to pay, type of vehicle that was suppose to waiting on us. Well nope they said they didn't have it anymore, charged us double the price for a small vehicle. 1200 not what we were quoted. These people know you have no choice but to take what they give you seeing you're in a foreign country. Did my brother in law the same way. He had to pay double also but did get a van which we were able to put some of our luggage in his van. Or it would been sitting on the road. Another group went through dollar rental received a van for half the price. Went with Budget because it was a well known place but no more. Will do my research on all rental car places.

I left my GPS in the car at drop off location on 7/1/17. When I realized where I left it, I called the Buffalo Budget location and talked to a young lady by the name of Elizabeth. She stated she would check for it and I gave her my phone number. Within an hour she called me stating my GPS was located. I was asked to describe the color of the case and the items inside of it, which I did. Elizabeth said, "I have it." She then asked for my credit card information to send it to me. After giving it to her I thought I would receive a confirmation number? She said that the person handling processing will send me an email. I asked for that person's phone number, the number I received was the wrong number. I found Elizabeth's number on my caller ID and called back for an update. When she finally came to the phone she said she will have her supervisor give her the tracking number and will call me back. That call never came.

Really annoyed with Budget. We booked and paid for our car hire before we left UK ensuring we were fully covered with insurance through rentalcars.com. When we arrived at the airport we queued for about 30 minutes. That wasn't too bad after a 9 hour flight. The Budget male assistant was really friendly asking us if we wanted this insurance, sat nav, toll meter etc to which we replied a firm NO to everything. He said that's fine sign the screen which we did.

DO NOT RENT A VEHICLE FROM BUDGET. They lied to me on every single step. I have book and reserved my Van and got email confirmation. I have called 3 times to confirm and they verified. Drama starts from their location on 199th and Metcalf in Overland Park, KS. The guy at the counter said he called me but didn't get through to let me know that they don't have van at this location. I ask him the number and he just simply swapped last digit of my phone number. Like I said I have verified 3 times with them using my phone number. So that was their 1st lie. Then he offered me to go their other location which was around 20 miles away, and said the vehicle is ready there. Before I go I ask him to verify and he called that location and you can tell that he was calling first time. He ask them if they have van and they simply said they don't have any van available. He simply told me that they don't have it there and ask me to go to the airport.

Location: 12000 Missouri Bottom Road Hazelwood, Mo. Great experience! Great rates for AARP members. Better rates for prepaid. Friendly counter help. Vehicle was late getting to the location, however, counter help kept apologizing. They had tried to contact me on my cell phone to let me know about the delay, but being me, I had not turned my cell phone on. (I'm not a big user of my cell phone.) LOL. There was a mileage discrepancy, but I had my confirmation and they are reviewing it. Sent a copy of my confirmation with the mileage listed and I am positive this will be corrected. Never again will I rent from Enterprise. Budget is the way to go.

On July 25, 2017, I rented a car from Budget Rent-A-Car at Milwaukee airport. The car's gas gauge was a little less than 1/2 tank. And the car was nasty inside, inside windshield was gross. When I took the car back, I told them about the gas gauge. They billed me over $81.00 for gas. And on the agreement, it stated that the gas gauge was FULL... My son was with me, and I do have a witness. I took the car back on the same capacity. I disputed this.

Beware of Budget Car Rental. They practice deceptive business practices. I rent cars regularly for business. Sometimes the rental place asks me if I want an upgrade which I refuse because I can't get reimbursed for the difference nor do I need a bigger car. When I recently rented a car in Minneapolis at the airport there was no discussion of an upgrade. I refused the insurance and told them I would fill the gas tank before returning which is how all my rentals are handled. However, when I dropped the car off I found they charged me a $12 upgrade per day (11 days) plus taxes.

I recently rented from Budget - which was a difficult decision based on all the negative reviews I read online about Budget and other car rental companies. I have to say that Budget employees were the absolute best and made it a great experience. When I got to the counter at the San Jose Airport there was a line due to those who did not book vehicles prior to travel. I thought I may hear excuses as to why my car wasn't there. Instead I had a wonderful rep who got me quickly on my way. The car was easy to locate and I had no problems with it. The only snag was returning it to the airport - which is the airport's problem, not Budget. The gentleman who checked my vehicle upon return was friendly and efficient. I don't often write reviews, but after seeing all the bad ones I wanted to be sure to say thank you to the employees and share at least one good review!

We rented from Budget at BWI airport a full size car. The car was mechanically in bad shape. Once on the I95 doing 65 miles an hour the car start to make a noise on the rear wheels and it was vibrating. We called the nearest branch from where we stayed and they couldn't help us because they didn't had that size available. We took the risk to drive the car to DC where our final destination was and returned it at Reagan National Airport.

Horrible service - I would not recommend. I made the reservation online - $400.40 for 5 days for mid size car with GPS. When I arrived that car was not available and I was told that I needed a variety of insurance and car protection products, the total would have been $800.00. I asked ADITYA why I was being charged double and he argued with me that it was not double. I'm not a math wizard but $800 is twice as much as $400.00. The same representative was present when I returned the car and was even ruder. Unfortunately when you get off a plane tired and rushed, you cannot shop around for a better deal and are stuck being overcharged. I was charged $100 for the upgrade and 97.33 for the "vehicle location fee". I would never recommend Budget.

I rented a car through Budget. My reservation got cancelled. I was told by the operator I would get my refund back in three days. After three days nothing so I called and I got the runaround. I called again the Friday after my cancellation, was told I would get it the next day, well I'm still waiting, they're very nice and fast to receive your money, but when they have to return payment. It's a totally different, it takes longer, and not very good customer service. I never had this problem when I rented the moving trucks. They are a joke and I won't do my business with them again.

I booked a rental car from Budget/Avis the beginning of April for a June vacation. My reservation was for 4 pm on June 9th. I decided to arrive early just to see if we could get an earlier start to our trip. I arrived at the Glenway Ave Cincinnati, OH branch at 1 PM. When I arrived, I approached the reservation desk and gave them my name. The representative said he did not have my reservation. Thankfully, I had brought my printed reservation confirmation and I handed it to him. He seemed confused. After a little digging, he found my name on the 2nd page of his report. He seemed a little concerned, but then proceeded to tell me my reservation was not until 4. I explained that I was aware, but just wanted to see if they had my 7 passenger vehicle available yet. He said no, they did not have one.

My wife booked online thru Air Miles via Budget at San Fran Intl airport. She booked a Ford focus. When we arrived I inquired about getting a navigation system - the agent said he will upgrade us for a 1 x $10 upgrade fee. We accepted and I signed where he said I needed to. After the trip we got billed an additional $411.00 Cdn for the upgrade. When I called customer service they said we had signed the approval for a $30 a day upgrade charge. We did sign - but under the impression there would be no charges. Budget agreed to credit back 50% which is still not satisfactory. The agent told us one thing yet did not follow thru. We feel deceived and will NEVER deal with Budget again.

I reserved a premium SUV to pick it up from location on 420 S Germantown Pkwy #120, Cordova, TN 38018 last Friday 07/21/2017 at 9AM. I prepaid for the vehicle and confirmed my reservation at 8:30AM that day using their phone system. My nightmare started when I arrived at the location to pick up the car. There were one lady and another gentleman who was supposed to be the manager of the store. The lady break the bad news to me. She flat out says that they don't have a car. I asked why and the answer was because I am late and I didn't call and confirm. I explained that I have called and confirmed 30 minutes before the pickup time and tried to show evidence.

Late at night - June 29, 2017 at the airport in Vancouver, British Columbia. Admittedly tired and eager to get to our hotel following a full day of work and a five+ hour delayed flight, we were relieved to find our Budget RAC agent at the Vancouver airport. The agent easily won my confidence and trust with his hospitality and congeniality. So when he offered a deal on an upgrade, I listened, but opted not to pay nearly $150/day for an upgraded BMW SUV, and instead decided to stay with our standard $95/day SUV - whatever that was going to prove to be. However, when the same agent then came back with an offer on the BMW of $109/day, stuck, we chose to go for it.

I made reservation from Rentalcars.com. Price and car looked reasonable but when we get to desk we got different car (smaller) and price was higher. We were forced to buy extra insurances (the insurance payment which we paid to RentalCars was not appropriate). When estimated prepaid amount was 370 EUR, total amount was over 700 EUR. Last year I used Italian company and there was not anything extra to pay when retrieving car.

I recently rented a Ford Focus for a 4 day trip to St. Louis, Missouri. I am 83 years old and this was my last solo vacation to visit friends and the cemetery where my late husband is buried. I drove all the way to St. Peters, Mo. where I stopped to visit long time family friends. One of them noticed that current tabs were not displayed on the vehicle. Now, the nightmare begins.

Rented a vehicle on 07/03/17 & vehicle had mechanical problems. Exchanged vehicle for a different one also with mechanical problems. The third vehicle the representative of the agency asked me to or requested me to cancel my contract not knowing my needs for the car rental. Representative not only wasn't aware of the service he was providing asking for help from Avis car rental representative. Not only was given defective vehicles but wrong vehicles according to my reservations!! Places like this ** be shut down if they offering services with bad vehicles & bad customer service!!!

I had planned for the 9 days east coast trip from New Jersey. I had rented car from South Amboy, NJ 08879. So, I picked up the car from this rental location, and they have given only one option for the car which was Toyota Camry, and when I asked for the options, the lady sitting on the counter rudely mentioned "only this car is available. if you want or not tell me." So, then I took this rental car. The car was rented for 9 days for the NJ trip. But, we got the flat tire (left rear tire) on second day at evening around 7:00 PM. And so we immediately changed tire and put spare wheel ourselves, which was our courtesy and then we drove to home which was just 5 miles away. And, then next morning I called at this rental center and mentioned about the flat tire and then they asked me to go to the location "Matawan, NJ 07747," some Avis/Budget service center. And so I drive 22 miles and went to this location.

We rented from Budget on a weekend trip to Vegas. When we arrived they required a social security number and put that in their system (I didn't feel comfortable with this). They require a $100 deposit on your card. The car was dirty when we picked it up. Upon return the gas gauge didn't show that it was completely full (we did fill it completely) it was slightly under the full line. They made us wait for a manager and then get back in a long line to have the manager sign off. This delay made us extremely late for our plane departure. We rented from Alamo the week before in Vegas and that experience was flawless!!

We waited in line for 2.5 hours at the Orlando airport to get our rental car keys. The people in line in front of us had been there 3 hours. The employees were very unprofessional and completely unable to handle the tasks at hand. A poor family in front of me reserved a minivan weeks earlier for use with their elderly parents and children. Big surprise... No minivan available once they finally got to the front of the line. This was the story time and again in this never-ending line. It was just awful. When I finally received my car (after a good 3 hours from start to finish), it was smelly and unclean. I returned it on-time at the airport. I just received my credit card bill today and it appears I was randomly charged an additional $80 on top of the rental fee. I returned it full of gas, clean, and with no damage. I will be calling to refute this... Nevertheless, I will never, ever use this company again. It was an awful experience from beginning to end.

We walked up to the Budget rental counter at MCI airport and asked how much it would cost to rent a car for our dates. I gave him the full week that we would need it. He said the amount was 415. I agreed and he asked if I would like to prepay for the fuel. I said yes. So I asked him the total amount and HE SAID 445. It was reasonable so I agreed. First of all the car they assigned us was not cleaned out. It had two bags of garbage with food still in it. Gross, it stunk.

At the end of June I had to return to my home town of Calgary to remove some items from a storage locker. I decided to use my Air Miles to book a car as I didn't have the funds to fly in. I was going to select a minivan so that I could bring back as much as possible. At the last moment, literally as I was about to click the confirm button, I noticed in the fine print that only 800km was included in the price. Everything over that is charged on a km basis. I did the math and determined this was too expensive. I went to Budget's website to see if they had any method of upgrading to unlimited kms, but they didn't specify anything on their rentals, so I figured that it must vary depending on time of year and availability. I decided that I would instead use my Air Miles to rent the largest car I could that had unlimited kms, and that I would ask at the rental office counter about upgrades and unlimited kms when I went to pick up my rental.

I made a reservation through Expedia to pick up a Compact car in Phoenix. The reservation and car were both satisfactory. The following two weeks have been horrible. The car was not checked in properly in El Paso after a one way trip. It was checked out and driven to Pasco WA. I was charged for both trips. I called the location where I turned it in and they confirmed they checked it in. Then I was given the number of the manager at the airport where the car was transferred after I dropped it off. That manager also confirmed having checked the car in. Budgets claim department however cannot find any information and has continued to keep over a thousand dollars more than I should have been charged. Having completed their investigation I will have to resort to legal action over clear incompetence on their behalf. Worst customer experience I have ever encountered.

Reserved a truck a month ahead of time. Scheduled labor to help load, and got a call 3 pm on Friday saying no truck for Monday's move. Not going to belabor the point, just to say never, never again will I do business with Budget.

I reserved a Expedition for a family trip where I needed a larger vehicle for all of our children. I thought I found a great deal at Budget at the Springfield, Mo airport. Hrs before picking up our expedition ("or similar") budget acts like it's no big deal and tells us that the expedition is not available and that we needed to choose between two crappy minivans. When I pointed out what their website stated "similar" vehicles would be I was told that their website didn't say that. They did absolutely nothing to try and correct their screw up except tell us that we could rent from someone else.

Yes, I am a smoker but when I rent a car I understand that other renters may not like the smell of smoke. I have an 8 yr old son who's always with me and suffers with asthma and who is in the car(s) with me. I wouldn't put his health at risk nor would I be a disrespectful renter by breaking an agreement that's going to cost me more than the rental itself. I will not even smoke around him in my own home. I go outside to smoke, so that it doesn't trigger his asthma. I was very hurt and disappointed when I got a charge of $250 on my bill for smoking because the manager claimed he saw ashes, when in fact it was sea salt, dust and sand from when we went to the beach. I want to know how someone claimed that ashes were in the rear of the back window, cup holder and on the floor, and no ashes were in the front driver side at all.

"Just because you are military, it does not entitle you to a fee adjustment or special treatment, regardless of your circumstances." Gee...thanks, Carlos, Budget employee, and representatives. As military members we don't ask for much in return --- but a little respect would be appreciated. We had an unfortunate circumstance and had to extend our rental ONE day, but Budget would be charging us for 2 additional days. A rental that started out as $197 total, ended up costing $736. I was on hold for a manager for 30 min and counting. Did not matter who I spoke with, their math was the same. Next time you want to diss military service members, please feel free to take our place in any war or hostile territory.

At 9:48 am on the morning of Wednesday, June 28, 2017, I called the Budget Rent-A-Car at the Boise, Idaho Airport. I was asking about rates. A woman named "Dani" told me the rate for a GPS would be $15/day. I responded by asking her if she was aware that other places were only charging $5/day. She responded by smugly saying "I don't care." This is extremely rude. I decided to go elsewhere with my business of renting a car for four days. Good job, Dani, you just lost business for your employers. But judging by your attitude, you are probably a spoiled, entitled millennial and don't care about that, either. I hope your boss sees this and humbles you by firing your worthless **!

To start off I rented a car March 30th 2017. I was in a accident April 3, 2017. They sent a tow truck, picked car up. June 1, 2017 they debit my account $151.97 for a car they already paid for plus the insurance is covering. I did not give them permission to go in my account. They been giving me the runaround and each person I talk to tell me a different lie. I need for Budget to put my money back. Budget only suppose to debit my card for $200 March 30th to April 6th. I didn't have the car for the whole rental time because of the hit and run accident. Then they gave my insurance and I to where the car was towed to. Then send me a bill for $12,300 dollars which the car was not that much damage. The fender a tire side of hood a little head light. Two months after you decide to go in my account then with lies.

They charged over $400 because their Filipino employee by the initials of RC in their SFO location logged the return of the vehicle a day + after we returned it. How & why, I don't know & then trying to correct it is a long story. After a Steve advised he was returning the money & sent an email confirming they are only charging me for $41.14 + $17 for insurance. Nevermind, I told him I rejected the insurance at the time of my contract & he said he was returning everything. Budget did not return the right amount. I'm still $247.29 short.

Made a pre-paid reservation; received confirmation from Budget; day before pickup received another confirmation. When I arrived at the location they did not have any cars available. I called the corporate office; they stated that no cars were available in the entire Chicago area for the price I paid and wanted me to pay $150 more to change the same reservation. No ethics (Budget does not stand behind their commitment) and have horrible customer service.

I booked my rental through Costco Travel, for pick up at Rochester Int'l Airport, Rochester NY. Pick up service seemed fine, although I was never offered advance fuel purchase (I only heard of this when I had a complaint regarding credit card charges and called customer service about the steep charge). I returned the rental prior to the opening of business - as instructed on the rental jacket, I noted the fuel level I returned it at (1/4 tank) so I wouldn't be charged a full tank, dropping the keys wrapped in the jacket at the key drop.

I AM YELLING, DON'T RENT FROM BUDGET!!!! We went over a railroad track and the windshield broke. We brought it to the reps attention, so he could have it repaired. If it cracked that easy it was cracked before. I received a collection notice for 221.02 for the windshield. Budget did not call us or send us a bill for this amount, just a collection notice. With Every bone in my body I will tell everyone not to rent from this company. We can't get anyone to help us, and everyone is rude. Beware.

Rented a car through Rentalcars.com, making sure I got only the insurance I needed, LDW and SLI. At the Budget counter at O'Hare, Chicago, I told the agent I didn't want anything that wasn't on the prepaid contract. Nevertheless I had to go through screen after screen declining other insurances that had magically been added. Then I was told the on-screen contract signing didn't work, so I would have to sign the contract on paper. Printed in gray on white, it was hard to read with my tired eyes. The agent told me it was what I had prepaid for, and pointed with her finger where I had to sign. She probably covered the estimated total with her hand. Little did I know Personal Accident and Effects insurance had been added, and so had Emergency Sickness Plan. WATCH OUT FOR THESE TRICKS OF THE TRADE!

I am a smoker. I do not smoke in my home or car. I rented a car at the San Luis Obispo airport. After drop off 1 day later checked my credit card, charged 250.00 over the quoted price of 205.00. Called was told I smoked in the car. No, I did not smoke in the car. Not only do I respect that my granddaughter was in the car every time I was, I also understand the contract. Because of the RESIDUAL smell I was charged. My understanding is NO SMOKING IN THE CAR. Just a warning people.

Let me begin by saying that I have never written a review, positive or otherwise but feel compelled to do so based on my experience with this horrendous company. On April 19th I spoke with a representative and explained that I was looking for a car to pick up at the Logan Airport and needed a car large enough for 6 adults and a toddler. I asked about the seating capacity of the intermediate vs. standard SUV and was told that the only way to guarantee a car that size was to select a full size as it had 3 row seating.

2 hours later and I am still trying to connect with a Budget rental agent at the Toronto YYZ international airport to simply change the drop off location of a car rental and change the date of drop off. I phoned the Toronto YYZ Budget location and when I pressed the option to direct myself to the existing reservation team, I provided all of the required information to the agent to change the drop off location and change the date. However the agent told me that he could not make the change since he was unable to provide a quote prior to finalizing the change on his end. He told me to call the Toronto YYZ budget location directly - apparently the Toronto location number on the Budget site sends me to the U.S.. He told me to call and not press any option as that will direct me to an on-site agent.

Online gave me the price and paid for a week. Went to pick up the car and they ran my card and told me I can't rent the car. Ask why they told my credit was bad and now have to wait 3 to 5 days to get my money back. They could have said it before I rented the car first! ** them and don't rent from them never again.

I rented a car from Budget, Charlotte, NC - left from the rental location and arrived at my home probably less than 5 miles away and had a flat tire... I called the Budget location, from where I obtained the rental and advised the representative of my dilemma, and she advised that I call Roadside Assistance, since I was covered. I asked if there would be a charge and she stated no. Roadside Assistance came out, changed the tire... All good, I rented the car May 23, 2017, however on June 15, 2017, there is a withdrawal from checking account in the amount of 159.67. I called the company and I was told that I was liable for the tire... even though this location doesn't check the cars, nor wash or clean them out before you take it... Which is not bad if it is not too dirty. But I am having to replace a tire that may have been damaged, once I drove off the lot.. who knows? I do know I want my money back. Any suggestions?

I rented a truck coming from George to Florida; more specifically to Bradenton. I was ask to put a deposit down and was told that I would get this back. Once I arrive at the Bradenton office to drop the truck off to my amazement the office was closed at 1:00 pm in the day during the time my contract stated that I should drop it off. Well I dropped it off anyway there and place the key on the counter where someone should have been standing however, no one was there. The next day I decided to come in to talk to the manager about receiving my deposit. Do you know he talked his way into not giving it back to me. Well! For one thing I’m was a single mother at the time with my grand kids of 1 years at the time, the other 9 and the last 16. I had already run out of gas on the way and had to borrow money to complete the trip. In fact this thing made me homeless for 3 days until a friend took me in.

Do not rent internationally from Budget. Their Bonaire "Desk" did not confirm my attempt at a reservation, billed me for the reservation, and then refused to cancel the reservation. Budget Customer Care in US agreed that what Bonaire Budget did was wrong and that I should be able to cancel the reservation - and told me that there was nothing they could do about it. They sell their name to operations that they have no control over - and can't even communicate with. The name "Budget Rent a Car" means nothing in terms of your expectations for dealing with a brand name. Budget in US can't even look at the reservation because the outfit in Bonaire doesn't use their number system.

Quoted one price when booking online and then charged another higher amount. I refilled the vehicle just before returning and then get charged a fuel fee the equivalent of 100km of driving. Very dodgy!

I rented a car from Budget car rental on the 7th of June. The station is located at 619 Sligo Ave. Md. I told the lady on the counter that I will return the car on the 9th of June. She said to return the car not let than 4pm. I then went at 3 pm on Saturday. To my surprise the office is closed. Called their head office. A supervisor by the name Marie who gave me her I'd number told me to keep the car until Monday. But, "We have to charge you for the two extra days." For no fault of mine, why would I be charged. She said, "Yes it's not your fault but the system don't allow me to do otherwise but to charge you but you can explain to the office Mgr."

I rented a car from Budget Avis rentals in Miami on the 25th of May through the 29th. On the 26th of May I start having mechanical issues with the car and I was charged almost $300 for the entire weekend for a car that has issues. So I had to interrupt my vacation in order to take care of the car and its issues. The staff was horrible. They acted nonchalant as if they did not care and were not concerned with my issue. No one on the staff apologize or empathize with my current situation. After talking with several managers and multiple staff members finally someone gave me a discount and switched out my car rental. The original price that was quoted when I return the vehicle was double the original amount. The very rude staff informed me that there were additional fees that were added on.

I rented a specific type of car, which they had on their lot when I arrived. I looked the car over and was satisfied. When I went to fill out the paperwork, I was asked if I wanted to rent the car that I booked with a "special rate", a difference of $10. I asked if it was $10 cheaper. No. $10 more per day... for the car that I had already prepaid for! I then stated, and showed the email that I received from Budget, the exact car (even the same color) was what I had rented (and again, already PREPAID for). I was told it is a different model, and therefore $10 more per day.

Please watch your credit cards closely! I made the mistake of giving Budget two different credit card numbers. My rental fees were to be $2,200.00. Budget charged my cards some $4,000.00. Their customer service department was no help at all. They charged my cards in excess of $300.00 for tolls. An agent on duty revealed to me the enormous number of complaints about insubstantial charges to credit cards. PLEASE WATCH YOUR CREDIT CARD CHARGES WITH A FINE TOOTHED COMB. They don't have documentation to substantiate charges and will not provide any. Without those in many cases, it's hard to recover any money due as overcharging. If an attorney is interested I have composed a timeline and detailed contacts, authorized charges, spreadsheet detailing unauthorized and duplicated charges.

When renting my car at Budget Car Rental (7135 Gilespie Las Vegas, NV), I repeatedly mentioned to the Budget Agent that I did not required any additional coverages on my rental car because I had previously paid for rental car coverages through my own AAA of California insurance. The agent said I would not have additional coverage on my contract. When I returned the car, I noticed a Loss Damage Waiver was added to the contract at a cost of $26.88/day for a total of $134.40. Because I was in a hurry at the time I picked up the car, I did not notice this additional coverage but relied on the honestly of the Budget agent.

Sad but so true. I rented a car from airport Budget for my anniversary. Went out of town to New Orleans and got pull over for some drive out tags that has expired and call the company to let them know how my weekend was. They seem not to care. Be very careful when renting from them. Look at your tags and your contract and the peoples was so rude on assistance us.

Flying into Denver to visit my sister in hospice for her last days, unfortunately on Memorial Day. Budget had cars, now I see why. They managed to have cars for a large amount of people. They rushed through the rental process with on screen confirmation, with little focus on the real charges. Because we were a walk-up, they tacked on an additional $200 for 4 days without focusing upon it. So a $31.00 per day car ended up, after needing an extension, totaling $667.00. On bringing this to their attention, they had little to say only pointing out that it was signed for caring little about customer service, just their rules and our money in their pocket. I will never rent from Budget again and as I see from this website, their single star reviews. Stay away from this company, they have no interest in customer service, only your money in their pocket.

I rented a car from Budget at Ciampino airport in May, 2017. The woman at the front desk pushed really hard to pay the equivalent of double my rental price to cover me for a possible liability of up to $5000 for damage to the car. This would have amounted to $450 for a week. The rental was $300. After declining, she continued to try to scare me into purchasing this optional coverage. I finally said to her that this represented about 10% of the liability I would assume. I explained that this basically meant that I had about a 10% chance of having a liability that would cost $5000. After hearing her continue her push for the coverage, I finally said that if this was my chance for having an incident, I probably should not be driving the car.

On May 13/17 my husband and I had ordered a car for our trip to Miami approximately a month before. When we arrived it took us about 2 hours in line to get the car, the estimated cost was $324.49. When we finally found the car I noticed that the gas tank was only 3/4 full so I called the company to tell them because it was supposed to be full. The gentleman said not to worry he would make a note on the file. When we returned the car, the bill was $333.74. I was not too concerned about the difference. When we arrived home and received our Visa bill I noticed that there was another charge for $114.00. I called the company regarding this bill and they told me that the car was not filled, we had made sure that the gas tank was filled above where it was originally when we received it.

Budget Rent-A-Car has a highway robbery policy for their gasoline refill... They charge me $175 for 14 Gallon of gas. They ripping the customers. It is the sweet way of making money... TOTAL RIP-OFF...

This is the letter I sent to Budget and I received the answer immediately following it almost a month after the initial letter and many e-mails asking them to address my concerns: "I rented a car from Springfield PA and due to my car being in the shop and business that took me on the road my rental extended beyond a month. I was in constant contact with the Springfield office and Budget corporate. Or at least what I thought was Budget. I was told as long as I checked in the terms of my rental agreement were fine. I was assured that my charge was the agreed upon $185.00 per week. I was to return the car on Friday March 31 because my car was out of the shop and payment from my company would be in my bank account and ready to be processed from Budget.

I made my reservation for a car on May 6,2017. I don't recall the person I spoke to but he told me that a one way rental for the above date was to be Approx. $72.44. I told your representative that I would be returning from a cruise and would need the auto at 8:00 am. He booked my reservation and told me that the auto rental is located in the cruise terminal (WRONG!). I had rented a car also through Budget at Orlando International Airport on the 20th of May and was told the return would be at the location that the Budget Shuttle for the cruise terminal is located. After the cruise, I did what the shuttle driver told me to do when he dropped me off on the day of the cruise and picked up the shuttle after departing the cruise a week later.

Worst car rental company ever. Always when you return your car they will try to let sign on any incident on the vehicle so they can renovate their vehicles for free on your back and back from the insurance companies.

I rented a vehicle from Budget Rent-A-Car in Orlando Florida at the airport. The original reservation was for two days but I told the guy to extend it out and he told me it's cheaper with the late fee. It's also in their contract. Budget Rent-A-Car also cancel the third-party reservation and just put it under their reservation. I paid Budget upfront in the daily charge on the vehicle was $25 a day. I was charged $580 for 9 days. A rental car that was returned after hours so I did not sign and authorize the additional charge of $508. Also the tank was full. The vehicle was clean. I did not drive it much.

We requested and prepaid for a minivan. We received a confirmation email with a photo of a Kia Sedona minivan that read "Your Car." We arrived at the pickup location, Long Beach Airport. The disinterested "customer service" rep said "We have no minivans. That reservation just guarantees the rate." He offered a 12-person van at a higher rate than "reconsidered" and said the original rate would be honored. Problem was, we needed the space, not the seats. The Budget counter staff could not have cared less. We told him to cancel the reservation and were told we had to call to cancel it.

I ordered a convertible Ford Mustang last week and pre-paid the entire rent online. However, when my friend and I came to pick the car the staff ask us to pay the upgrade fee to rent the convertible car otherwise is will be a hard cap. The upgrade fee is 200 dollars!!! My friend and I decided to rent the hard cap and not upgrade. After a few minutes, the staff said they will give 150 to rent the convertible. We insisted not pay the extra money and rent the hard cap. The staff said they will give me the convertible with 50 dollars. We don't agree. Finally, the staff said give us a free upgrade. We accept that.

I prepaid for a rental car from Dallas ($72.48) so I would have a rental car when I landed in Phoenix. Upon arrival at Budget in Phoenix I was told I needed a credit card. I explained that I already prepaid and the guy told me that they can't use debit cards and that was just a HOLD. I used the car for 2 hours by driving from Phoenix to Flagstaff and dropped the vehicle off with a full tank of gas. The next day I checked my receipt and was charged $158.86. Interesting that the $72.48 charge remained on my debit card and the balance was put on my credit card. I inquired with Budget about the additional costs and they told me that I requested and approved all the additional charges. I disputed this and their answer was "Well you signed the contract". Read the blogs - do not use Budget Rental Cars! They are nothing more than extortionists.

We picked up our car hire from Fort Lauderdale 13th May 2017. Waited almost an hour to be served even though we were second in line. Customer service was very poor with no advice given to procedures that should be taken on refueling. We declined the refuel option by Budget as we intended to return the car the way we received it which was a half tank of fuel. The girl serving also stated this fact and as the department was very busy we did not read the small print when signing the paperwork. BIG MISTAKE! The paperwork in fact said the fuel tank was full! This we only realized when we arrived home in the U.K.!

I rented a truck for a few hours and was originally quoted a price of $86 online. When I arrived at the location in Baltimore City (1005 E 25th St) it was raining and the attendant was behind the building working on a car. No one else was there. I approached him to let him know I had reserved a truck and he just said, "Go around front". When he finally let me in the small building and out of the rain, I quickly realized that my quote had grown significantly to $180. Insurance fees, deposit, etc. I was also told that if I don't refill the gas, there's a $30 fee. But just make sure the gas hand is on "Full" when I return it.

They should have a class action lawsuit filed against them for the same reason Payless Car Rental is being sued. Budget uses predatory, unfair and deceptive business practices to rob working families of their money. I was told I was getting the loss damage waiver for free "because you're a nice person" I returned the car and get charged. I tried to speak to someone at the location I rented the car from but with lines out the door and a plane to catch I couldn't. So I called the location when I got home but could not get thru for the life of me!

I will never use Budget again - and would like to warn others. We rented a car from Lanzarote airport. We had a very long wait in the airport to collect the keys - however, the problems really began after the holiday! Budget try to make money by applying extra charges. Budget Lanzarote confirmed no hidden fuel fees - however, they attempted to make a refueling charge which is hidden in the small print you sign at the airport after they have kept you waiting for an hour. Budget also tried to charge us for an extra day's rental as we had apparently brought the car back about 2 hours late. In fact, at the time we were supposed to have returned the car we were all sitting on a plane! It has taken me 6 weeks of calling to get the incorrect charges removed and at no point was it a pleasant experience; I even had an agent hang up on me mid-call. Avoid BUDGET AND AVIS (all part of the same company).

Rented a car for 5 weeks... Pre-paid as I went... (extended pre-paid). I was charged again on credit card after turning car in... 193.00 for economy! Then get sent a bill from corporate 4 months later after disputing and getting some of my money back... A letter wanting 400.00 for "over -the-floor" charge??? What the ** is that? They can't explain either? BEWARE! They will rob you! Turn you in to collections and DNR you from ALL affiliates. ON NO GROUNDS! Have to fight them... Half don't even speak very well English! Go somewhere else to rent a car... It's worth the extra $$. (NICER CARS.)

Budget in Las Vegas on Gilespie on 5/20/2017: Terrible experience. Terrible Customer service. I had 6 people so I reserved a minivan. No Minivans available and they did not have anything that would seat 6. I was told my reservation got me a good price but not necessarily a Minivan and that it was a holiday weekend (it was not). Also I was told "first come first serve" even though I had a reservation for a Minivan and it was 6:00 AM. I was the only person there! Basically I had a reservation that was a good deal, so I feel that somehow motivated them to treat me so badly that I would eventually cancel which of course I did cancel. I rent cars often but can't imagine using Budget again.

Came in to pick up a car after a deer totaled my car. Took all the necessary documents as asked on the website. BTW, it was Budget in Joliet 3340 Mall Drive. I do not have a credit card and my credit is good. Interesting that he told the customer in front of me that they are independently owned and Budget doesn't care about them. His exact words. They still use a DOS based system that was back before the millennium. He came back and said I was denied which I should not have been. Thank you Budget for a week that you could have made better. But I will never use them ever again.

I recently went online to book a reservation for my daughter who was traveling. As completed the required information but the booking website returned the message that the card did not go through. I attempted the process again and received the same message and was instructed to contact Budget reservations by phone. When I called was given a reservation number and discovered that Budget had billed my daughter's credit card twice. I canceled all reservations only to be informed that the money would be deposited in her account in "five to seven business days". This is completely unacceptable behavior as hundreds of dollars were inappropriately removed from her account while she is traveling for school and relying on her card. I will never use Budget again, period!

I agreed to rent a Budget truck because your staff begged me to use your service at a discount rate. Little did I know that it is a custom for Budget not to have their trucks available. It is easy to disrupt someone's life and right now mine has been disrupted. I came from Florida to rent and bring my items from Maryland. Today is Thursday, May 18. My truck was supposed to be secured at 5 o'clock, little did I know that this was a custom. I was told they would find me a truck yet they failed to look at a Silver Spring Office that close to 7 o'clock where I would have been fine. Maybe. Reviewing all of the complaints I now fear that you would give me a truck with bad tires, bad transmission, bad and leaking roof to the detriment of my safety.

BUDGET RENTAL CAR TIMELINE. 2016 Chevrolet Traverse. Charges to credit card for car rental $290.83. Charges to credit card for lost keys $400. We rented a car from Budget Car Rental on September 21, 2016. On Friday September 23, 2016 we lost the car keys. We called Budget - they arranged a tow truck to meet up with us in the parking garage where the car was parked. The tow truck promptly took it to the Budget repair lot. The tow truck driver arranged for Uber to take us back to our hotel. The tow truck driver told us that Budget would be covering the cost and that we need not worry. We left for home the next day not seeing the car again. When we arrived home we did call Budget to confirm they had the car in their possession. They said yes and that everything was taken care of; no issues.

Budget car rental scam Tampa FL. I rented my wife a Ford Escape and pre-paid for the rental stipulating no additional optional insurance charges. They said "we have a Chevy Traverse ready" but never told her it was at additional cost. They gave her a Chevy Traverse and charged an extra $18.80 a day, then in addition they charged her for every conceivable insurance option to the tune of $237.48. She was rushed by the fast talking clerk, and she had difficulty understanding. What was supposed to be a $240.00 rental turned out to be a $532.50 rental scam! Budget's customer service agent sent me the rental agreement but it's not the original. I will never use Budget again and will tell this story to every traveler I meet unless resolved. I'm also challenging these charges on my credit card.

Rented from Budget at Victoria BC airport. After we got home there was an additional charge on our credit card. Called the 1 800 number but that location is privately owned and they have no access. Tried to call Victoria office directly and received no return call. Called again a few days later and unable to even leave a message, told to try back another time. Called the 800 number again and they are not able to make any calls to individual locations. Very unhappy.

Car was a piece of junk. Had to fix a flat tire and get would not reimburse. Passenger side seat felt like you was sitting on the road. Customer service was very unprofessional and very unfriendly. Never again.

Because of not having a sticker on my rental car it was towed from my apt complex attached lighted garage. Budget said they picked the car up at Bush airport in Houston but I have pictures proving otherwise. Even though they emailed me admitting their mistake. They still debited my bank account over 1500 dollars. I get disability check for 735. And this is totally messing me up. This is the second time they did this since I filed a claim with my national bank and they unlocked the account but now they just did it again May 5, 2017. Please help. I have pad and heart problems.

I almost feel like this rental company is trying to be as bad as they are. Maybe it's a joke to them? There is no way someone can run a company this bad. No employee at any location can give you an answer for any question. They say to call the 800 number... Even talking to the manager of our pickup location, I asked if I had to pay extra if I dropped the truck off before it was due. He said, "I can't tell you yes or no. Call the number." So I call and the woman says there shouldn't be an extra charge... why would there be? But that's how backwards they are.

Do NOT use Budget Rental Tomball. I have had the absolute worst experience EVER with this location. They have lied time after time and refuse to answer their phone or make things right! I had a reservation at 9 am and my car was not delivered until 9:40! The driver told me that he was not even informed about the car until 9:15... 15 mins after I was supposed to have it!! To top things off... I was told from customer service that this location did not do after hours drop off. When I was there picking my vehicle up, there are signs with drop off instructions and a drop box.

Budget Rental in the Salt Lake City Airport is not honest. DO NOT TRUST THEM! You have no recourse once you sign any document. This location is independently owned and Budget Corporate can't and won't do anything. We rented a car there a couple of weeks ago. A specific vehicle for the purpose of test driving it, because my wife and I are thinking about buying one. When we got there, they politely told us they didn't have the specific vehicle, but could get us something close for an upcharge of $10 a day. We were in a rush and just agreed. Who isn't in a rush at the airport. They asked about the insurance and only because we were expecting snow, I said yes. I told them I have good insurance, so I only wanted the lowest coverage. The gal behind the counter smiled, basically repeated what I said and unbeknownst to me, charged me the max!

package as well as $7.99 a day for roadside assistance. (I was also charged $30 for gas even though I brought the car back full, but I was eventually able to get this charge removed.) My personal car insurance covers rental cars, and I have AAA. I would never agree to pay these extra charges.

Made a reservation an hour and a half ago, need to cancel because one member of travelers had a work emergency. I explained I wanted to reschedule the reservation, but didn't know the dates, so would need to cancel this one and call in a couple weeks to get another. They still insisted on charging me a fee after only an hour and a half! Enterprise here I come! I will never rent from Budget!

I would give 0 stars if I could. I try not to write reviews, but after my ongoing experience with Budget I felt I needed to warn others. In March 2017, I visited my family in MD and rented a car from BWI Budget. I got an amazing new car and was excited. Within an hour of driving (took me about 2 hours to get to destination) the low air light came on and I thought it was odd. The next day I realized the tire was flat. I contacted the roadside assistance, confirmed I had purchased the roadside assistance for $67+ dollars and then proceeded to ask for help. They said a tow truck would assist. After getting my notification that it would be an hour wait I was ok, after over 2 hours of waiting Budget called saying the tow was not coming and would set up another company. That company said it would be 2 hours until getting there.

Booked a standard SUV through Budget website online to be taken at Cleveland Airport, OH, from 26th April evening through April 28th morning. Pre-paid $181.73, in full, through my credit card. At Cleveland Airport, the female at the counter took the credit card, license and mentioned "Sir, there are 3 cars. Ford Explorer, Dodge Durango and GMC Acadia. Which one do you want?". I chose Ford Explorer. Returned on 28th at 9 am only to get a receipt with an extra charge of $35.67. Immediately called Customer Service to hear "It was an upgraded car. We can't reverse the difference". When I mentioned that the female at the counter never mentioned that these are the options for an upgrade, (which I never asked for or never booked) and also would cost more? How would I know if that is an upgraded to the next class or not - The customer service says "You signed the rental agreement. That is all".

Budget… Never again!! We booked via Ryanair website and included the insurance from AXA insurance. When we received a confirmation email from AXA, we got to know that our excess was €1800!! When we arrived at Trapani Airport, we had to wait for over two hours in a queue of only 3 people. The woman at the desk was taking a long time with each client as she didn’t know her job well and was asking help from her colleagues all the time. When it was our turn to be given our car, we got to know that we had to pay 3 times more the insurance, to lower our excess. We were also told that they do not have any cars available at the airport so we had to wait further in the parking until they got a car from Palermo Airport.

Orlando Rental. When renting a vehicle from Budget on April 22, 2017 there was a waiting line of approximately 30 people. It took 1.75 hours just to get to the desk. When arriving at the front desk the monitor for the customer was malfunctioning so the Budget employee was reaching around and just tapping the screen thus accepting things that were not wanted during the Rental Time. When I got to the hotel I called customer service and voiced my concerns and they said they would credit the rental 25%, even though the employee was told I did not want this option.

I will NEVER NEVER EVER recommend this company to ANYONE. We used one of their rental trucks back in November and when my husband went to pick up the dumb truck they got us to purchase the extra insurance and it says 0 FAULT which means the person is covered. Well he told them we were going to have someone else drive it down for us and they said that was no problem, he would be covered too. So when the person we had driving was going to park the truck he accidentally hit another parked truck at a U-haul place. Well they said that budget would probably cover it without any issues and it would be an easy claim.

I rented a car for one day from Budget a few months ago. This car was to be picked up and dropped off in different cities. I drove the car half of my nine-hour journey and then took a break for the night at my mother's house. The next morning as I was taking off, the car malfunctioned and was clearly not safe to drive. I called Budget's 24-hour roadside assistance and they sent a tow truck. The tow truck picked up the car that same day (within the 24-hour rental period) and took it to their garage. Budget did not bring me a new car so I borrowed a car from my mother. I drove the rest of the trip that day. I noticed a few days later that Budget charged my credit card almost $700. I called and called constantly being told it was going to be fixed. It wasn't until I contacted the executive office twice sending proof and letters that anything was done.

I went online a month in advance to rent a car for a vacation in California. My credit card was charged but I didn't get a confirmation from them so I thought I would call and verify everything. Thank God I did because when I talked to them they said that I did not have a reservation with them. After talking to a foreign guy for a very long time, I was told that something went wrong online and that I would be getting a credit within 12 hours. I am yet to receive my money back and now will be reporting them for fraud. I will never do business with this company ever again.

The worst experience and company I have ever dealt with. I can't believe they get away with their fraudulent charges to people who have already reserved cars but they charge for upgrades and extra insurance you don't want. Never told I was paying for upgrade. Never could contact anyone that wanted to help. Disputed with my credit card but because they had a signature on a contract that I was never even told was a contract, thought it was extra insurance I was declining. Rushed and agent didn't care. If I had known I was going to pay an extra 463.00 for upgrade I would never have accepted as I reserved early and got DISCOUNT. Haha. I think I will contact the attorney general about their fraudulent practices. DONT USE BUDGET RENT-A-CAR.

Upon arrival at the Budget Rent-A-Car area Orlando airport, there were over 100 customers in front of me, my husband was exhausted from the flight. I found him a wheelchair to sit in, no seats in area, he watched the luggage. So for over two hours I stood in line, other customers had loved one who were hungry, had to go to the bathroom, and restless children. I was told by foreign travelers, why do we have to wait here in this line in America, with all the technology available, I apologized for all of our inconvenience. Then as we moved in the lanes we were able to watch the three Budget staff waiting on customers and other blue Budget shirt employees standing around, looking at their phones, laughing having a good time while we in line were losing our patience.