Budget Car Rental Reviews

Beware and do not rent from this company. These sleazebags are trying to charge me $272 for a bald tire that blew out. Roadside service said this and one other tire was disintegrating and unsafe to drive on. Budget is actually holding me responsible for this wear and tear item caused by their irresponsible maintenance of the vehicle. They expect me to pay for an existing item that occurred over thousands of miles which I did not cause. My bank is reversing the charges and said Budget has no right to charge me. Budget states they will continue to aggressively pursue collection on it. It is interesting to note that Budget Rent A Car has an F rating with the BBB, and this rating is reflective of worldwide corporate owned rental locations.

Returned car full – they automatically add a fuel service fee as if it was only 7/8. Employees say this is well-known. The only option was to get in the (:30) line and have the counter folks rectify. I called and supervisor would only reverse the theft charge, not the rental. BTW, this whole operation stinks. Car was new but dirty, long lines to check-in, infrequent terminal shuttle.

Was charged nearly $200 for renting a subcompact car for less than one day, three times as much as I expected to be charged based on quoted rate. Was LIED to by representative who told me that the insurance on the car would be useless in case there was any damage to the car (whether that damage is due to my fault or any 'acts of God'), and that I needed to buy extra insurance. SHOULD LYING NOT BE ILLEGAL? What kind of country is the U.S. that it allows companies like this to stay in business?

Flew in from Atlanta GA to Denver today for a nice relaxing vacation. Got to Budget Rental Car location from airport and there are three rental agents and more than 100 people in line to pick up the car they have reserved. It has taken us longer to get our car than the flight took from Atlanta to Denver. 3 hours of standing in line. HORRIBLE customer service. Budget does not seem to care about its customers. Never never use Budget Rental Car.

This review could save your family's life. My son and I want to visit family in Co. We were told the best car to rent was a jeep (a upcharge). The jeep we got had 32,000 miles on it. When we drove out of the lot it was night. We were in around Grand Junction. A lot of the roads are gravel. We had a flat tire about 14 miles out of town. We then looked at the tires and there was very little tread on the tires. The spare was new. When we turned in the jeep I asked about the tires and was told that they were the originals. What bothered me most was that this company sent me and my son out with tires like these. The roads in Co. have a lot of steep dropoffs. We were lucky not to blow a tire and go over a 800 ft cliff. I took picture of the tire holding a dime in the grooves. The date was still showing. I filed a claim with them. They said not their problem. If you use this company 1. Use American Express. 2. Take pictures. Thanks for your time.

I am a U.S. Army veteran, and my car was recently put in the shop, so I had to get a rental car to get around in. I picked Budget Rent A Car and everything was ok the first week, but the second week I rented the car they said the price had went up $20.00. I agreed to pay the new amount and signed the contract, but when I checked my bank account they had charged me $200.00 more. I called them and was shuffled from one contact to another until finally I talked to one who said they charge a $200.00 holding fees that they will refund in 2 to 5 business days after I return the car. Nowhere on my contract does it mention this fee and they did not charge me the fee the first time I rented the car.

We rented a car online at Hilton Head Island in August 2016. The online price for the week and verified at the pick up counter was $143.20. We denied all the extra insurance coverage. This is verified on our invoice and verified again when we dropped off the car at Budget office. Budget charged us $265.34 on our credit card. When we contacted Budget customer service were told the $122.14 difference was for insurance we had not accepted and declined in writing. We were told the difference would be refunded when we provided copies of the invoice which we did. We then received a reply from them saying we still owed the insurance. No explanation or documentation was given us to prove that despite multiple requests. Our emails have been unanswered.

I reserved my rental car for Budget through rentalcars.com. I paid in full for my reservation which was to include Primary Liability Insurance, which is required in Costa Rica. Upon arrival to pick up the vehicle, Camilo, the CS rep asked for our passports. He then asked if we wanted additional insurance. We declined and he confirmed that we understood any damages would go on our credit card. We said we understood and still declined. He then returned our passports and asked for a credit card for the deposit. We signed the agreement and thought we were signing for $513 for our deposit. Upon returning the car and returning home and checking my credit card statement I discovered that we were charged for additional insurance (which was declined), an additional driver and roadside assistance, neither of which I was asked if I wanted!

I made an online reservation for a car, a $34 car. I am a 'Fast Break' member, which means my pick up process is supposed to be streamlined. When I got to the pick up counter for Budget, the agent claimed he couldn't find my Fast Break info. He did find my reservation but ignored that while trying to get me to upgrade to an $80 car. I had to ask at least 5 times to get the car I reserved. I had been traveling through airports and layovers for over 30 hours and I was exhausted and I feel the agents at this location take advantage of weary travelers and try and stick them with crappy deals even if they have a confirmed reservation. My $34 car which was supposed to be about $53 with taxes/fees became a $102 rental. I only rent a car to go one way home from the airport, about 50 miles. I felt like I was held hostage by this agent who would not take 'no' for an answer and ignored my requests for my online booked reservation car.

I booked our car rental in March of 2016 for a full size car for 5 days for a total of $112.00 to be picked up at LAX via online. Once we arrived at LAX the shuttle picked us up on the curb and the driver helped us with our bags (very friendly). Once arriving at the Budget we were helped right away. The employee asked us which type of insurance coverage we wanted on the car...she did not explain this was optional. Therefore I went with the cheapest, she then had me sign a couple agreements, and stated the car would be charged for additional charges. We were given a Toyota Camry which was clean and ready to go when we completed the paperwork. After a couple hours I started to question the additional charges, as I had declined the insurance online originally.

We booked our rental via Costco. I handed the paperwork to the agent at Budget at the Phoenix airport. He immediately told me he could get me a 'better deal' with their end-of-summer special. He quoted me a $200 price increase. I told him I wanted my original booking, and he acted as if he had no idea what I was talking about. I asked him at least twice for my paperwork to be returned. He finally fished it out of his trash can after I produced a copy on my smart phone. He still increased the price by over $30, and said, "The price you had was only an estimate."

The Budget Avis car rental in Glen Burnie MD offers the best ever. I'm a very frequent visitor to renting cars and Every Time it's the best. Recently, I rented from a different one in the airport and regretted not going to my favorite, Budget in Glen Burnie MD.

When I rented a car through Budget I was told that if I did not open the transponder box I would not be charged for the use of the transponder. During that time I did not open the transponder. The day before returning the rental car I went over a bridge that did not have a toll booth, but did have a sign that the license plate would be charged if there was no transponder. The charge was $5. About a month later I saw a $24.75 charge on my credit card from Budget. After calling them I was told that they had been charged $5 for the toll and that the rest was administrative fee, including the $3.95/day fee for transponder use which I specifically did not want. They even told me that the transponder had not been activated, but I was charged anyway. They would not take off any of the charge and insisted that was what I had to pay. I will no longer rent a car through Budget.

I searched to find the best rate for my visit to Albuquerque/Santa Fe. My quote was just over $200 for the week. My flight was a late one and I was half asleep when I got to the car rental counter, a very charming and friendly agent asked me a bunch of rapid fire questions that I just nodded an answer to and I was on my way. I was late, tired and just wanted to get going. I put the paperwork in the glove compartment and didn't take it out till I returned the car. At the return I was greeted with a big surprise.

Had a horrible experience with Budget Truck Rental! I thought I was being charged twice by accident to find that they charged me for dropping off the truck past the 24 hour time frame. First of all, when I picked the drop off time as I made an online reservation, it did not state anywhere that I was going to be charged for dropping it off past the expected time online. No one explained to me in person that I was going to be charged $200 for an extra few hours! Probably because I am deaf and they took advantage of that! I called customer service and their excuse was: well you signed the contract. Really? Have you seen the contract? It's lengthy and no one has the time to READ it especially on moving day! That was unjust and discrimination. I only got reimbursed half of what I had to pay! I won't be using their company anymore from here on out.

I hate to sound like a broken record on this website, but I will NEVER rent from Budget again. I reserved a mid-sized car online on July 27 to pick up at Orlando airport. I declined all extra coverage/insurance. My quote came to $192. I picked up the car on Aug 11 and used it for a week. I returned the car on Aug 18. When I got home, about a week later we received a letter from Budget stating that the seats were stained and we would be billed a $75 cleaning charge. Only after calling them about it, they emailed us pictures of the stains, which were obviously older stains from normal use. We never ate in the car, so it's impossible that we created those stains. It's interesting how many other reviewers on this site also mention $75 cleaning charges for stains the renter didn't create. Nevertheless, receiving this letter prompted me to go view my credit card statement.

I reserved a car online and prepaid, but when I went to pick up the car, they still wanted to charge me $100 on my credit card which I didn't have because I'm currently paying charges to fix my own car, which is why I wanted to rent one. So, the lady gave me a number for customer service to "refund my money" but they charged me $150 to refund my money so I ended up with a refund of $49 when I paid $200. Now I have no rental car, no money, and still trying to figure out how I'll be able to get my child to daycare at 7:30 am when I have to be at work at 6 a.m. for the rest of this week. Thanks for ruining my life for the week Budget. I really appreciate it.

Please remember to read your contract at the counter. They didn't have the car that I reserved online when I arrived so they upgraded me without me knowing that they were charging me for the upgrade. Also, when I returned the car, it was early in the morning and NO gas stations were open and couldn't fill up. I only used a 1/4 of the full tank but they charged me $70. I called to discuss with corporate. They would not refund the difference between my original cost to the upgraded cost and only refund me half of the gas. I will never rent from them again.

I wish I would've read these reviews before I used Budget. This is going to be a repeat of other reviews. After booking online and paying advance, I get to the counter and try to get upsold on everything, which I understand is their job. After agreeing to only supplemental liability insurance, I was told to "check this box, this box, and sign here." 7 days later upon returning the car, filled with gas (though I didn't show a receipt, which scares me from an earlier review), I was charged almost another $500. After speaking with the manager who "couldn't do anything for me" I asked for the customer service number.

I was cheated two times for a rent by staffs in LAX Budget. I placed an order on Budget in one week’s advance. When I fetched it, I wanted to add GPS into my rent. A Budget representative told me that daily rate of GPS was $31. She pushed me to change it into another car by saying that a new car was being promoted (actually, that price is so high!). I was in a hurry, and accepted her suggestion, driving that car to leave at once. When I drove on road, this car smelled stinky! Additionally, there were many stains on interior roof. I almost vomited because of that stinky smell. I had to open windows although it was very hot outside. After I stopped at home and watched the exterior of car, it was another surprise that there were a lot of scratches on both sides. I really felt I was cheated by this female representative.

I was told by TrueCar.com that I had two days to a test drive a Budget/Avis sale car. Two hours is what's evidently what is usually allowed but it was not stated when I picked the car up at the Budget office in Fry's on 92nd Street and Shea in Scottsdale, AZ. First I was given the wrong car to drive and then charged over $110 ($60 for a call to roadside assistance that was cancelled an hour later and $55 for day's rental) when car was late being brought back because it broke down at the gas station on the way back to the rental office. The $60 is said to be reversed, but $55 rental was refused. Many inquiries for help from executives at TrueCar and Budget were answered with rudeness and excuses. NEVER, NEVER trust these disorganized people.

I called the agent. She place a car for rent a week prior. When I went to pick up the car I was told my rental was declined. I ask why. He handed me an Equifax card and said they will tell me. I have worked at the airport for 16 years. I see these people almost every day and have rented from them for several years with no problems. When I called Equifax they said there was nothing on my report that would decline the rental and to ask budget manager with credit report in hand why they declined the rental. I never saw any paperwork. I went to the manager (Rick) he gave me several maybes they could have raised the credit score. He also stated they have had several cars stolen and no money would be there for the car.

This business will scam you. Do not use them! I rented a car and returned it within 10 minutes of the scheduled time. They said that I was a full hour late and billed me charges that doubled my bill. The dumb idiots there also tried to bill me for gas even though I had paid for the tank. Then she yelled at me for asking for an explanation. Maybe these morons don't understand the strict consumer protection in Texas! The state is very strict about businesses that advertise false prices and rip people off. Anyway, if you are at Hobby Airport go to Thrifty where you will not get ripped off or subjected to bait and switch garbage. Budget sucks!

I had decided to give Budget another chance and it was a horrendous experience once again. In Iceland the brakes malfunctioned putting my son and I at risk. We were told that there was nothing they could do because we were far away from a centre. After my travel agent fought with head office they then helped. It was a high risk situation for my son and I. I think they are an atrocious company!!!

I rented a vehicle from the 49th Street Budget location in Manhattan through a prepaid reservation. I arrived ten minutes early, and then waited 55 minutes. In that time, the manager and one employee managed to work with two parties total. When it was my turn to be helped, the employee at the desk was unable to complete my rental because she hadn't been properly trained. We had to wait for the manager (who had simply disappeared from the counter despite a line that reached all the way out the door of the office by this point). It took a further fifteen minutes for them to find a car that was actually available for me to use.

Ready to enjoy our trip to Disney, we gathered our luggage and proceeded to pick up our Budget Rental Car. We proceeded to the desk only to find a VERY long line with 3-4 employees working. After an hour, we finally made it to the desk. Once at the desk, the rep requested the last 4 of the Visa we used to book the car. I provided this info and he stated that was not correct. He then stated that I had one more chance to provide the last 4 of another Visa card I used or my reservation would be cancelled. I provided the only other Visa card I had and he said no, your reservation was cancelled and they would charge me a $150 cancellation fee. What? I didn't cancel it, you did. Either way, I pulled up my credit card statement to prove that the last 4 digits I originally provided were correct and they stated that I'd have to call corporate to get a new reservation and have them waive the fee. After another hour, I finally had my car.

We found that the make up mirror inside the passenger visor was already broken. When we noticed it sometime between August 1st and 5th, we reported this to the attendant. When we turned the car in, now we are getting charged $108 to repair it. We have told them three times we did not break it.

We rented car in Budget Czech republic based in airport last year/2015. We paid 800 euro /20.000 CZK. Car was with a little damage on bumper which we were told and was written on our contract. We gave them car back and deposit was given back few days later, because car was given back in same conditions. 3 weeks later they take 200 euro from my boyfriend account without any authorization saying, that they take money because the little scratch on bumper/which we didn't even did, because our deposit was given back...

I called Budget to rent a car because my car was in the body Shop. I was told on the phone I only needed my driver's licence and debit card. Well needless to say I believed them. I had a reservation for noon the next day. I called before I went to pick up the car. The customer service rep told me the same thing. I go to pick up the car and I'm told my credit score was not high enough to rent the car with my debit card. I was told this in front of other people. I was so embarrassed! They could have told me this when I called to rent the car! I could have went to Enterprise to rent my car with a deposit! I would never recommend Budget to anyone. I get the policy, but tell people on the phone before hand! Bad customer service!!!

These people really don't know what they are doing... They invoice incorrectly for amounts not quoted on their "booking confirmation". They seem unable to do simple arithmetic, charge incorrectly, take inordinate time to give refunds back and still do not refund correctly. The first car provided gave trouble... The replacement was OK but they attempted to charge more for it even though they had no replacement car in the same category... Keep away from BUDGET/AVIS in Cape Town...

My family and I have rented three vehicles from Budget and they have nice vehicles. All vehicles I rented were a 2012 Chevy Impala, a 2013 Dodge Durango, and a 2014 Ford Explorer. All vehicles were fully loaded to the max. Especially the Explorer. I like when rental companies do this because it makes a 7 hour ride feel like a dream. With rear heated seats, rear vents, and ambient lighting, my kids feel more comfortable and they're not always kicking my seat or asking Google, "Okay Google. How long will it take to get to blah, blah, blah?" They don't even need to put a movie in! When they do, they say it's more comfortable than the theaters! Sweet! They finally like a vehicle! Now, I would purchase a vehicle like this, but I'm not constantly hauling kids around, or going on long trips. Which is why I rent! And I only rent from Budget!

I had a horrible experience with this company. I checked in at the Santa Ana/Orange County customer service window and definitely was not impressed with the customer service representative. I went below to pick up the car, and that whole interaction was no more than 15 seconds. The gentleman said "Here, sign this. Here's your keys." I walked out to the car and left, no inspection, nothing. When I returned the car I was not even parked when the attendant came out and pointed to the right front bumper, and kept saying over and over, "Damage." There were scratches in the paint.

I will NEVER rent from Budget again. The vehicle they gave me was really nice and I rented it at a much lower price than other major rental agencies were offering a similar vehicle for. I should've know then that it was too good to be true. I returned the vehicle HOURS earlier than I was supposed to with a full tank of gas (which was verified by the employee who checked me back in). Two weeks later, I noticed Budget had charged me over $100 additional. I call them and was told that the vehicle I'd rented had to be refueled, and that I returned the vehicle a day later than I was supposed to! The slick SOBs referred to my rental agreement which states in fine print that if the vehicle was refueled, then a receipt verifying that should be provided. In other words, I have to show them a receipt of gas purchase as proof of refueling instead of their paid employees checking that gas level upon check in. It's a total scam!

I rented a car with Budget and when I received the car showed one of the tires need it air. I was there at the site still and told them about this situation. The gentlemen told me do not worry they are going to check the air in all four tires. When they took about 30 minutes to check the car. Then I drove about 200 miles and the red light turn on again for the same flat tire and a signal " maintenance required". When I returned the rental car I told them that the car had a flat tire since I got it and they knew without telling me the truth.

When I picked up my rental car at the Columbus OH airport, the gentleman was very nice. He asked if I needed insurance and I said no. When he handed me my rental agreement, I saw only that it was for the rate that I had been quoted, $183 for 4 days. What I didn't notice, and what wasn't pointed out was that he had indeed charged me for an extra $50/day in insurance that I had specifically not authorized. Unfortunately, I had initialed the contract per his instruction (you know, sign here, initial here, etc.) and did not catch the mistake.

Worst rental experience ever. Car covered in bird **. Vehicle inside was not clear. Returned vehicle and the idiots held my $100 security deposit for a week. The clerk said I had to call the 1-800 number to get my money back. The 1-800 rep said call the Sears location. The Sears location clerk said call this number... It was the home number of a nasty mean female store manager who when I told her I would never rent from Budget again, she said great and started screaming that we call her cell phone. WHAT A PISS POOR COMPANY!!!

For me budget located in 80 bloor st toronto was Worst experience ever. First time user, and Budget/Avis overcharged me for my reservation due to a mix up. When I called in to inquire about this, the representative was not attentive to what I was saying. Exasperated, when I finally got transferred to a "manager" he was very impatient, asking me irrelevant questions and even laughed at me at one point. That guy was an **. Didn't get anything solved, not a single apology or a hint of sympathy; what a waste of time and my money. Never again, and will spread word about this horrid service. Good luck growing in a highly competitive car rental market with crappy service like this.

Walked in and all I did was show my driver's license...he swiped my debit card and I checked my bank account and it showed the $215.84 that was charged by Budget. This was suppose to be a long term rental and they were to charge me every Thursday for the car. However...after keeping the car for a month...Budget tells me I owe over $1,000 for the rental. I asked what happened to the money they had charged me for the past month? The reply was they had put it back into my account. So...I had to cough this up all at one time. I know what you are thinking....why did I spend the money? I honestly didn't know they had put it back into my account each and every week. I can promise this...I will NEVER USE BUDGET AGAIN!

This rental car company is very devious with hidden fees and upgrades. I booked a compact car for business travel and when I arrived they were fast at getting me on the road, so fast that I did not see my rental agreement had an 8.00 a day upgrade for a compact hybrid. I did not initial that upgrade and was not informed it was an upgrade but I signed the rental agreement and that was proof enough for them I was fine for an upgrade. I did not notice the extra fees until I went back to my office a week later and was submitting my travel voucher that I was charged 50.00 extra for the week. my company does not allow upgrades to rentals and I may have to pay out of my pocket.

I left my wallet in the car by mistake a hundred percent sure by mistake and I went back to them to get it. They said it's not there and when I rented the car the guy added $25 every day because he said it's extra seat in the SUV and I found out both cars take the same amount of passengers. The two cars are the same... Lies. I will never ever rent from Budget Rental cars again.

Their website didn't explain that using a debit car would require a credit check. And when I arrived at the counter I was told a lie about running a credit check & was denied my rental. So when I went to request a refund I was informed that I would not get one because of the $150.00 fee. So I wrote customer service and told them that I thought it was unfair that I will not get my $90 refund because I did not cancel and was not a no-show. They told me that they would refund my money but it would take 7 business days. 11 days later and I'm still waiting. Sent them a follow up message asking about the refund and haven't gotten a reply back.

I have rented from Budget twice and twice it was a complete nightmare. The first time I rented was in April 2016 of which I rented one of their economy cars from NY to VA so there were tolls. I travel regularly between the two states so I already have my personal E-ZPass transponder and it clearly says on their cars to NOT remove their transponder box or you'll get charged a $25 fee and to just leave it closed if I don't want to be charged by Budget for tolls.

I was charged $266.14 for the car from July 30 at 1PM through August 3 at 9:47AM. For three days the total was $116.97 and for the "fourth day" it was $106.64. The average per day comes to $66.54 per day - outrageous when I look at competition. I just joined Fast Track and that was great, but not the cost! I am done with your company. People on your "customer care," were just rote in saying too bad.

I rented from the Budget in Merrillville and there was a very long wait, as their systems were down. When I finally got my car, it was dirty. The manager, Julie was very rude and nasty. She was unapologetic and she definitely should not be working around the public directly.

I reserved a minivan on 3/15/2016 for pick-up at MCO on 7/30/16. When my family arrived, we waited for almost an hour while the customer service people fussed on the phone, ignored us, fretted with each other, and finally told us we could not have the minivan I reserved. This was not acceptable as we had 5 people and nine bags. It was late. We were all tired from a long flight and waiting for our Budget rental. We had to take the only option, which was a Kia SUV that was very uncomfortable and not large enough for us. Our luggage did not fit and we had quite a difficult, cramped drive to the beach.

I rented a car from Budget at Pittsburgh Intl Airport, when visiting for 4th of July weekend. When I went to pick up my pre-ordered car, there were none available, and I had to wait in line with others who also didn't have a car on time. When my car finally arrived, no one went over it with me, basically handed the keys and disappeared. I had an early flight out, so I returned the car between 4:30-5 am. I found an attendant, but he couldn't take the time to check me out. "Just leave your car in the lineup and put your keys in the box."

I rented car from Budget for 8 days. It took me 2 hours to wait in the line to get a car. When I returned the car They charged me Additional $110.00 U.S. dollars for Insurance which I wasn't agree because I already told them that I can use my own insurance from the beginning. But they still charged me for that... Total rip-Off... really bad experience!!

During our summer holiday in Canada I rented a car through Budget at Vancouver Airport YVR. At the desk I met a person, who was more interested in selling additional products, rather than to be of any service regarding the prepaid voucher. He immediately proposed to upgrade the car we had ordered in advance, due to the number of travellers, suitcases etc, as if we had not taken this in consideration, when ordering the vehicle. Do no accept the upgrade, or be very careful to check the upgrade price, before signing the contract - otherwise you will pay gold.

I booked online with Easycar in the UK a rental vehicle in Nice France for eleven days. I prepaid three months in advance with a credit card. Upon arrival we had to wait over 1 1/2 hours for the vehicle to arrive. It was not at the pickup point but at Nice airport and had to be picked up refueled and cleaned at another depot prior to coming to the pickup point. So not a great start as we had to pick up family at Nice airport and then had a lunch booked.

I recently rented a car from Budget online. The cost was to be 151.00 for a week plus taxes and fees. For a total of 209.93. Plus I filled the tank before I brought it back. They charged a pre-charge of 170.38. When I got to the counter to pick up the car the one I rented online they rented before I got there. So they gave me another and said there would be no additional charges. When I returned the car the total charges were 380.31. so they kept my prepayment of 170.38 plus charged me the additional 209.93. When I called customer service they refused to return the additional 170.38. I did not agree to a 380.31 for a weekly rental. They slammed me for the additional charges. I will never use them again. Nor do I recommend anyone else.

Budget did not adequately examine the 16-foot box truck they rented me. It had a very serious obvious axial alignment issue, leading to a breakdown and near serious accident experience. After baking in the Sun for five hours and turning my quick 6-hour move into a 12-hour event, they offered to reimburse me $45 for my troubles. Apparently when renting a vehicle to get you from Budget does not mean you are guaranteed a safe vehicle. I have used Enterprise for many years with no issues. Budget is a low tier company with bad vehicles and customer relations. I Would never use budget again as they turned my move into a nightmare in which I was lucky to leave without hurting myself or others.

On a recent vacation to Oregon, I picked up a Budget rental car right near the Portland Airport. I traveled to my hometown, Newport Oregon that afternoon to stay with family. The next morning, the car would not start. I spent all morning and a good part of the afternoon attempting to get the car to run. Finally I called Budget roadside assistance and was told I'd have to wait for a flat-bed tow truck and ride the 120 miles back to Portland to get a replacement car. I finally arrive to Portland airport Budget facility near dark, waited in line and got another car. By this time, I was exhausted from the ordeal and I thought it best not to make the three hour drive back to the coast in the dark. I got a hotel room next to the airport and drove to my original destination the next morning.

I never imagined that Budget's customer service would be so horrible! I have had the worst experience ever tonight. I will never ever use them again. I thought Enterprise was bad but being over talked, talked back to & hung up on is unacceptable. I called the customer service department to speak to a supervisor and was told that they would have to create a case for a callback. I was explaining to the rep what took but I guess she did not care to hear it. After she rudely interrupted me I advised her that she was never better than the reservation rep. She told me to have a nice a day and hung up!

We specifically turned down additional insurance coverage and we were ASSURED that we would not get billed for any additional services if the car was not damaged and returned with a full tank of fuel. The car was returned undamaged and returned with more fuel in the tank than when we took it but we were dinged for $152.00 of incidental charges that we were told we would not get hit with. We initialed the Insurance coverage waiver boxes when we checked out because I verified that we had the appropriate coverage with our insurance agent before we left home for this very reason but here we are having a dispute over Loss Damage waiver damage that we specifically declined and $37.50 of "Facility Charges" that should have been taken care of with the purchase of the Priceline Rental Car package.

I reserved a rental car for the dates of Aug 24th thru Aug 30th. I have to cancel this reservation due to health reasons. This rental was done online and prepaid in the amount $196.04. It states if you cancel within 24 hours of reservation you will be charged a processing fee of $ 50.00. I want to cancel this reservation on 7/30/2016. I was informed by Manny representative of Budget that yes I would be charged the $50.00 even though my reservation is not for 25 days. I can not travel due to health reasons but Budget does not care, they want to keep the $50.00 charged to my credit card. Had I not of prepaid for this car there would be no charge at all. This is a rip off and scam to any potential customer. Ready to start a class action lawsuit for all customers who have been fraudulently charged for a prepaid cancellation weeks in advance.

I had a terrible experience with Budget at the Augusta (AGS) location. Our plane was first delayed on the Tarmac (and then the flight was cancelled) due to lightning. Seeing that we would need to re-book our flight, while on the Tarmac, I used my phone to first call my airline, then my hotel in Seattle (which had a fresh room and a snack waiting due to our flight snafu), and then Budget (both the general number and the Seattle number). I advised them that I would be delayed in picking up the car and then booked a car at the AGS airport to travel to the Greenville Spartanburg Airport (GSP) to board my new flight (all flights out of AGS were cancelled or already full). No one was helpful. Despite 4 separate calls, I could not re-book/change my Seattle car reservation--the call center had no clue how to do this and kept telling me to call the Seattle airport directly, which either flipped my call back to the general number and/or an answering machine.

I am very dissatisfied with Budget Car Rental at YVR. They had pre-checked the vehicle and told me to look for any marks or scratches larger than what was on the card. I did a look around and didn't notice anything. Upon return they found a chip the size of a pinhead in the bottom corner of the windshield. The chip would have been easily overlooked by anyone. If they are going to be this particular upon return they need to be this particular before it goes out. Rotten way to end an otherwise great holiday. I will not be using Budget again.

It's as if this company is forcing the public to dislike them with their disdainful and disrespectful treatment of its customers. I'm just amazed that they are still in business actually. Poor customer service, sneaky fees, abominable rental cars in disrepair and having bald tires. Then the insult to injury of - 'you did not upgrade - well here is the poor treatment that you get' attitude. $20 fee to be charged $7 worth of toll fees. A vehicles with stained upholstery, cigarette stench, bald tires and a beat up body, presumably because we did not upgrade, as asked to a Volvo.

ridiculous and I could not justify that expense. He then offered me the Ford at $249.00/day. When I again declined and started looking online, he offered me the Ford at $199.00/day. I had already pulled up Hertz but they didn't have anything available so my hands were tied.

I reserved a rental car with Budget rental car through their reservation line on the 15th of July for the 26th of July. When I arrived at the Jackson-Medgar Evers airport the young lady stated that my reservation had been canceled!!! I said "I didn't cancel my reservation" and she said, "Yes you did at 9:44 on the 25th of July." I stated I could not have. I was in court at that time handling some business. Well she continued to and I felt call me a liar to my face!!! So my next question was "What can you all do to accommodate me because my kids are really looking forward to this trip?" She stated, "We are all out of cars but I might have a mini van." But it's 690 dollars vs me reserving my car for 358.67. Wow a big difference.

We booked a car for 7 adults to be collected at Faro airport last week. We were given the keys and upon opening the Car realized that we could all fit in but our luggage would not. We were then offered a bigger car but still 7 suitcases would not fit. In the end we had to hire a 9-seater and pay an extra 180 euro just to fit us and 7 suitcases in. When booking beware...a 7-seater is just that! It does not include your suitcases.

I made an online reservation on 7/22 for a full size vehicle. On my way to Baltimore from Columbus to pick up my sister at the Baltimore airport, the car shut off 3 times, called their roadside assistance and was told the nearest location is 100 miles away, that they will contact them to have a car ready for exchange. Upon my arrival after an hour detour, I waited at the desk 20 minutes before anyone showed up. They said they're not aware of anything and gave me a lengthy form to fill out. They then proceed to tell me the broken down vehicle only has a quarter of tank left but not to worry about it and "sorry for the inconvenience and the delay". Fast forward 3 days when I returned the vehicle, surprise!! 140 dollars fuel surcharge at a whopping 9 dollars a gallon! What the hell?? Manager wouldn't even talk to me saying it has nothing to do with him. I will dispute the charge with Amex and file a complaint with BBB.

I want to share with you about my Budget car rental experience that should only happen in a nightmare dream. It started with my wife driving me to the Budget/Avis Sear's location for me to pick up my "Prepaid" reservation for a Ford Explorer Elite at 9:00am on 7/22/16. When I approached the counter (I'm a Rapidez customer) the customer service lady told me my car wasn't available. In fact, only a compact was available. My response was "You have got to be kidding!" Was this a joke? I told her I had talk to her the previous day to confirm (request) a Ford Explorer because I had to pick up my son, daughter-in-law & 8-month old grandson at the airport and needed the extra room. There was a long silence before I ask her if she could locate an SUV at another rental location. She said it would be better if I called customer service. I asked for her manager but she said he was on vacation. She gave me a 1-800 number.

Very unhappy with my second Budget Fastbreak experience. I booked a car at Union Station for 10 days. When I arrived there were no cars. After a wait of some 45 minutes, they put me in an Avis car - at a 25% higher per day rate. Concerned about this happening again, I cancelled two other reservations I had prepaid for. The cancellation cost me $100. What really bothers me is that there is no one at Budget you can talk to. Customer Care does not answer the phone - they had me on the phone for 10 minutes and then disconnected.

Made an on-line reservation and pre-paid with a credit card. Our plans had changed, so I went on-line three days before the pick-up date to cancel. Found a "$50 Cancellation Fee" would be automatically deducted from my refund. I called the customer service number, was on hold for 30-plus minutes. Talked to a representative briefly who was not helpful, so I asked to speak to a supervisor. The supervisor also just repeated the "$50 Cancellation Fee Policy" mantra and asked why my plans had changed. Why in the world should that matter? I pointed out that by pre-paying, Budget had had my money for more than 3 weeks by that point. I was calling three days prior to the pick-up date. The supervisor actually laughed. I told her the policy was ridiculous and insulting and that I will never use Budget again.

The service man at counter of Budget Rental Kingston Pike next to west town. He called the manager a woman. They did not mention names. I tried to pay. They refused the payment because I refuse to pay extra for today. I left van at lot yesterday. He said he was aware of that but because he did not know where keys were I would be charged anyway. Even though van on their lot.

I recently rented a truck from Budget Rent a Car. Was told my total charge would be 479 when returned. After I returned vehicle, I noticed that I was charged 666.21 and previous time before I rented the car with a malfunctioning E-Z Pass. I paid all tolls with cash and was still charged for the E-Z Pass. Trying to contact customer service about this matter was a nightmare, still have not resolved it. Budget Rent-A-Car misrepresents their charges. Once they have your credit card they will charge you anytime they want.

I was planning and reserving rooms, train tickets, and car rentals for an upcoming trip that was four months away. We pre-paid for a car rental and only had it reserved for 24 hours when my boss came to me and explained that even though I had the days I need off he really need me to stay and work which was fine. I was able to cancel everything I had already prepaid for with no cancellation fees EXCEPT Budget Rental Car. Mind you I only had the car rented for 24 hours and the rental was four months away. They charge me a $50 cancellation fee which is stupid. What were they really out. I could see if I was cancelling a week before but I am cancelling four months in advance. Just beware. They are out to get every penny they can from you and give you nothing in return.

I rented a car from Budget at Clearwater Airport in May 2016. I added a second driver to the contract. We were offered the option of extra insurance, and, even though we both have our own personal auto insurance, decided to purchase extra insurance to make sure we were covered for anything that might happen. We paid $28.00 per day extra and were told that this insurance would cover everything in the event of either of us getting into an accident, that we would just walk away. The second driver got in an accident and Sedgwick, the insurance administrators have been calling asking for our personal insurance and telling us we only purchased stop-loss but no liability. I would never have purchased extra insurance with no liability. I have personal insurance to cover the car I'm in. I have been lied to and don't really know what to do about going up against a big business.

Rented a vehicle online through Costco for $213.16. Picked up my vehicle and signed for my car (I thought) that I had reserved online. I was asked about gas as well as an upgrade which I declined. I noticed through my bank that a charge of $476 was on my account. I though it was for the additional hold which I didn't dispute. I returned the vehicle full of gas and cleaned.

My daughter booked a rental car to be picked up at the Calgary airport several months ago using her air miles account. When we arrived at the Budget counter we were told that we couldn't use her air miles combined with my credit card. I have never encountered this problem before but I fully accept that it is Budget's right to have rules. What I will not accept is the nasty, rude treatment we received at the hands of the Budget employee whose name tag read Simer. She did not greet us when we arrived, she refused to make eye contact and said in a flat monotone that we could either pay for a car rental or go down the row and rent from the next company.

I am so sick and disgusted with Budget. They are huge scammers. Read the reviews and DO NOT RENT from them. Horrible nightmare. My rental car experience started off fine. It wasn't until I returned the car and the next day got a charge for 121.60. Budget said it was for fuel charges. I brought the car back on full and my receipt says full. Budget tried to modify my receipt and say that I brought it back 1/8 full. Right now I'm playing this game where they want me produce a receipt for my fuel. Tell me who keeps receipt from fuel. Luckily it was put on card. Customer service is rude, disrespectful and nasty. They don't deserve one star.

Terrible, terrible, rude customer service who are clearly trained to discourage people to dispute any fees on the bill. This company will do anything to add charges to the bill fraudulently unless you take your time to notice what they have done.

Rented from budget at Miami Airport. During my trip I had a last-minute change in my return flight, instead of leaving from Miami, I had to leave from Fort Lauderdale, approximately 25 minutes away. I contacted Budget to ask if I can return my car to Fort Lauderdale airport instead of Miami. They said of course, no problem, will be a $10 change of reservation fee. Awesome, perfectly reasonable. Then I was told there is a fee of $300 to change drop off location!!! Am I the first person who ever had to change plans? Did they think I would be the first person to pay $300 to drop the car off 25 minutes away??? They would not waive the fee. Ok, maybe I should have read the fine print, I can accept that, but $300 is loan sharking. I purchased the car insurance policy, it would have cost $0 if the car was totaled or stolen. It would cost $300 to return the car in perfect condition. Hmmmmm...

I flew in New York on Friday, reserved a rental with Budget at (LGA) airport for pickup Saturday morning... I planned a day with my aunt who is disabled and in a wheelchair. We took Access-a-Ride there. Once at the counter I presented my I.D., round trip itinerary and debit card. The employee swiped my card and told me I was denied because of credit. I called the 800 number for further details and was told that was Budget's policy. I explained we didn't have wheelchair accessible transportation back to the airport. I was told we were on our own providing a way back to the airport. It's 2016 and Budget's airport shuttle cannot accommodate disabled passengers. After an hour the shuttle driver helped me lift her onto the bus and into a seat. That took us another 30 minutes to due to the bus not being able to dump its air bags to lower the vehicle curbside height...

Made reservations with budget/avis for a ford focus and when we arrived were told they no longer had that car so we were put in a nissan versa. Note - very small uncomfortable car. As we were planning to attend a funeral out of state the time for arguing was not an option. The credit was precharged 291.00. Upon returning was told that we would be charged for vehicle cleaning was told that we had smoked in the car having my 8 yr old grandson in the car. This was not done therefore we were charged 165.00 for that plus another 291.00 making the rental charge being billed for twice and an unauthorized charge on a closed account. Have never been treated so poorly and had money stolen from us in this fashion. I would never recommend even to my worst enemy to do business with budget avis as they feel they can take money from you without your permission and customer service was zero at best.

JEROLD - at SAN FRANCISCO INTL APO. I entered USA on February 20, 2016 at SF International Airport. I had reserved and fully prepaid a rental car thru ArgusCarHire/CarTrawler. At the Budget counter I met the nicest employee who gave me the rental car in an efficient way and even without trying to sell any extras or options. He, Jerold, just told me; "seems it is all prepaid for, and you are good to go". I only had to use my credit card, as is usual, for their warranty and eventual fines or whatever that could occur during rental. I signed electronically on a pad.

I rented a car for 16 days from Tucson Airport location. We were scheduled to pick our car up at 3:00 and were not in our car until 4:30. The wait was unreal and there was only 1 representative helping customers. REALLY!!! By the time I had gotten up to the counter I was a little on the frustrated side. The clerk was friendly but was also dealing with another upset customer, therefore, was not paying close attention to our needs. In the midst, I had refused any and all extra insurance but she had accepted one that has cost me 450.00. My agreement was not read to me or explained, just told to initial and sign, which I did. However, due to my irritated state I just signed the agreement assuming she had done our agreement correctly. She did not.

I am writing as someone who completely 100% regrets renting a car from Budget and who feels, rightfully so, that I have been not only robbed of my time but also my money. I elected to rent a from Budget and booked through Costco for 2 drivers. I selected to pick the car up at noon on a Sunday and return it at noon the following Sunday. I arranged for a ride to take me to pick up the rental car, where after waiting in line for more than a half hour was informed that if I were to pick up the car without the second driver, that the second driver could not be added later.

So in the last week I have eventually been reimbursed for ~£476 through my car rental excess insurance for a scratch the car got now over 6 months ago. I have no beef with the insurers though that could have been more efficient. My beef is with Budget-Avis. And my frustration is a consequence of three different issues: when is a scratch not wear-and-tear, why was I forced to take a much larger car than I had booked, and was my car known to be defective. I ran out of oil 40 min short of Exeter Airport.

I booked the car online - the estimated price was 311. I paid closer to 550.00 for the car - for 4 days! THE car was ok, clean. What they don't tell you is about the taxes, fees. Pay close attention to what the rental man says - they must work on commission because he took us for all he could. Not the kind of person you would want as a friend. No morale. I do not know how these people sleep at night.

WORST CAR RENTAL EXPERIENCE EVER!!! Night 1, I called beforehand to make sure my PREMIUM BUICK VERANO would still be there because my flight was delayed and they told me I had 12 hours that my car was secured. I had left eastern CT at noon, driven to JFK airport where I sat from 4 pm - 10 pm then sat on a 5.5 hour flight across country getting in at 12:15 am instead of 9 pm. I was EXHAUSTED and had missed 1 night of my 2 day vacation already. The last thing I needed was a rude clerk giving me a DIFFERENT AND DENTED VERY DAMAGED TOYOTA CAMRY with a broken mirror for my premium rental!!!

I reserved a full size car online. When I got there none were available. The car I was given was obviously not cleaned as well as should of been. I did not complain about it (turns out I should have) because when we brought it back they charged us a 250.00 cleaning fee. They said there was pet hair on the floor even though we had no pet in the car. Lesson learned, unless you plan on doing their job of maintaining their vehicles I wouldn't be renting from this company!

I ask this as a brief question to ALL... Do you feel that big companies that are getting BIGGER are becoming more and more detached from assisting you when YOU (Lord forbid) CALL them and ASK for assistance. They redirect you, call/try again later, and/or they push you in the direction of their emotionally detached "website," where you MUST PROVE that you're not a ROBOT, but when you call them they answer your call with a robot.

DO NOT RESERVE A TRUCK FROM BUDGET. IT DOESN'T MEAN A THING TO HAVE A CONFIRMATION NUMBER. You should know that Budget takes reservations for you to rent a truck to move, but does not feel obligated in any way when they cannot meet their obligation to you. I rented a truck and had people coming from 50 miles to help us move. Budget felt no obligation when they could not meet the reservation that I made with them. I talked to 4 different people and was told the same story. They were sorry, but there was nothing they could do.

Every time I rent from Budget, no matter what I try, they always charge me twenty dollars or so in tolls. They have the worst customer service than any other business. I guess I am going to start taping construction paper over the SunPass. I hate them **.

Needed an SUV over Memorial weekend. Decided to go online and book well in advance to make sure I had a reservation for such a busy holiday. Paid $814.34 by credit card and got a confirmation email with a confirmation number. Breathed a sigh of relief because I had to be in Chicago on a certain day. Went to the airport to pick up the car only to be told they had no cars. NO CARS. I said they had to because I had paid in advance. "Sorry ma'am, no cars. What would you like us to do?" To which I replied "Find me a car." They explained that the online reservation department gets a commission for reserving a car and that they will take your reservation knowing full well that there may or may not be a car there when you arrive. They advised me to call them and try to get my money back.

I rented a car from Budget in Vancouver (BC) airport (YVR). When returning the keyless entry car, I forgot to return the keys. I found the keys in my pocket an hour later when sitting in the plane before lift off. I gave the keys to the airline desk to return and she did it but a couple of days later. Now they charged me $325 for late key return. Absolutely unfair.

Deceptive practices. Charged for Insurance that we weren't even asked about. Billed an additional $13.99 for driving 0 - 74 miles (what??), billed 11% fee for allowing them to fill our tank. Initial estimate to rent for 4 days was $195, we were charge $445!! After reading the below reviews I am contacting a lawyer to set up a class action suit as we obviously were not the only ones this happened to. I used to trust Budget Rental... they are now crooks!

Simple. I was attempting to rent a car on their web, budget.com. When at the payment page, I put all my debit card info. Error. Redo. I did this 3 times. All of which, failed. But, Budget took the money from my debit card. I never completed the rental request. I have made 9 phone calls to billing. I am lied to to every time I call. My bank is not helpful either. It took 90 seconds to take $300.00. I'm at 4 days, and cannot get a " Release Hold". Pitiful. I thought Lizzy Warren fixed these things from happening to us. Another disappointment.

Horrible, horrible, horrible! My reservation for a small SUV was made online. When I arrived for pick up, a small SUV was not available. They said they could upgrade me to a mid-size SUV at no extra cost. I was charged $193.69 for the upgrade!! Over 100 calls made, many of which I was disconnected, given a different # and name of person to contact or told they would get back to me. Not one call was returned. As a single mom every dollar counts and customer service at Budget could care less. My last call, I spoke with supervisor Kimberly who left me on hold for 15 minutes. She was rude and dismissive. She said they had discounted the original cost of an upgrade (what happened to upgrade at no charge?) and that they would have to uphold the extra charge of $193.69. I will not be a returning customer to Budget.

I prepaid for a car hire reservation between 16th-19th June 2016 for pick up at BUDGET Car Rental at Marseille Airport. When I arrived I had to wait nearly an hour in line to get to the reservation counter. They asked for my prepaid rental voucher, which I produced. Which was to prepaid IN FULL cover the rental IN FULL. Rental Location: Marseille, Marseille Provence Airport. I was asked if I wanted any additional insurance or cover upgrade, to which I said NO. I was charged a HELD deposit of € 323.12 Euros. Which I was categorically told in no uncertain terms that the amount of € 323.12 Euros was just being pre-authorized AND would be refunded in FULL upon return of the car.

We called the local office in San Diego this morning to see if we could drop the car off closer than the airport and they said we could but when we arrived they informed us they had a $300 drop off fee. This is crazy considering that we have a 26 foot moving van and are now having to drive another 1/2 hour to the airport with this huge van to drop off the car. We travel a lot and rent cars often but we won't be using Budget again. The fee is just unreasonable and it's terrible customer service. I'll be sure to tell everyone I know about how bad they are.

We got a quote from Budget for a rent car for a vacation. At the end they charged our credit card an additional $240.00 for up charges. They said we picked up the car at the wrong location. We called them when we got credit card bill. They said there was nothing they could do. On Budget's website, on their Reserved Rate Promise guarantee states "Budget promises that the car rental rate on your Budget.com reservation is the rate you'll be charged". What a bunch of liars. Do not trust Budget. Their words on their website are meaningless.

I prepaid for a reservation in January for a wedding in Philadelphia in May. When I arrived I had to wait over an hour in line to get to the reservation counter. They asked for my original card, but I couldn't provide that last four digits because my credit card company had sent me a replacement card with different numbers. They cancelled my original contract and the only thing they could do was offer me a walk in rate. It was more than double. I was asked if I wanted insurance, which I said NO. I was charged for the insurance anyway, and when I tried to call to complain, I was given a case number and said I would be charged the original fee, not the walk in fee.

NEVER use Budget!! Picked up a prepaid car at DFW airport. Michael at the counter gave us a Ford Explorer and said no upcharge, no charges were to be added for getting this SUV. Two days into our vacation I noticed $184 in charges extra being processed on my credit card. I called and the representative said I signed to upgrade and if I wanted to change vehicle after we were 500 miles away. I called after our vacation and the rep said I would get a refund. Never saw it. I called again and said it was "denied." Unbelievable thieves and very fraudulent!!!

I was wrong. The fee paid in San Francisco was for leaving the car at another place than we had left it, not for Emergency Roadside Service. Sorry.

I rented a car at the Monroe Louisiana airport. Hours after returning the car I received a call asking if I had lost a coin purse. Turns out my Louis Vuitton wallet had fallen under the front seat. The person checking/cleaning the car turned the wallet in to the service counter. Manager Victor ** returned the wallet to me via FedEx 4 days later. What an awesome team!!! I will definitely rent from Budget again.

Short answer to this type of situation is unbelievable. When the office at Austin airport was impossible to reach we were forced to drive back to airport to rent a second car for a journey from San Antonio to Dallas. Yes this did save us a drop off fee of 300.00. Seriously!!! First car was covered with scratches and a serious step down in "full sized" standard. The second car was covered in bird **. Have been sitting in the budget parking lot for an hour.

Upon return of the vehicle I rented to the BHM airport location, the clerk went out and proceeded to go around the car inside and out. Since I had incurred no damage, I was fine, but she came in and proceeded to tell me I would have to sign a damage form. I refuse to take responsibility for something I did not do. I feel this clerk is trying to pad this location's bottom line with fraudulent claims. I will spend whatever amount of money, time, and resources to make sure my card is not charged. Budget at BHM has no idea how angry I am.

This is regarding a rental contract for Rafael ** - Booking# **. February 16th, I had a very unfortunate experience at Budget Rental in SNA. My friends who were visiting from Brazil paid for his rental car and insurance online through American Airlines third party service (AA.com). Their contract was not honored. They arrived at the airport and David told them they needed this particular type of insurance and told them it was very important that they buy it. They were told the other insurance they had purchased (which was Allianz Global Assistance, through AA.com) wouldn't protect them. This more than doubled their cost. (It went from $300 to more than $600). For a Brazilian this is close to 1800 reais (more than a months salary). It is unbelievable to me how someone can take advantage of someone in such an unethical way. It really tarnishes the Budget name.

I ordered via the UK site a group B car for pickup at Charlotte, NC. I was given a Kia Soul which it turns out cannot take two suitcases in the trunk as it is too small and therefore does not meet the terms of my rental agreement. I made a complaint at the time but was essentially told "take it or leave it buddy". I sent a complaint to the UK site but received no reply. I conclude that this rental company doesn't care a damn about customer service.

If I could rate ZERO stars I would. We rented a car, specifically opted out of additional insurance services and signed a contract. The final bill then arrived with an extra $231 US added with a claim that we requested it, and the contract had a "check mark" at that point - likely added after we left the counter. This almost doubled our bill, and 5 phone calls and hours on hold to try to rectify it met with condescending ignorance and absolutely no effort to correct this theft. Be very careful if renting with this company, or better yet, AVOID AT ALL COSTS!

We went to San Juan, Puerto Rico on this one week family trip (6 people). We booked a Ford Explorer ahead through AMERICAN AIRLINES website and they advise to make it either from Avis or BUDGET. PRICING was OK online but things changed when we arrived to San Juan. The car we booked was not available and gave us a Dodge Journey, we barely fit, had tiny roaches, mosquitoes and the pricing was $80 higher without additionals (pre paid gas, booster chair, GPS, etc). On top they held $200 security deposit that we will get back in 10 business days. I showed my booking details trying to make customer service understand but did not help. Apparently it is what it is with them. Then my question will be why bother booking or getting an estimate if they will charge and give you whatever they want... Very disappointed!!

Stood in line for 1 hour with 2-3 workers. Can't understand know what time flights are coming in, why there are not more workers. While other rentals had many workers to move the lines along. Rented my car through Southwest knowing a price. Got there, filled out all the paperwork and he mentioned that I don't need to bring the car back full tank, that whatever we have left in the tank they will subtract the difference in gas that they put in and we would get a credit. I thought, "Hmm OK, this must be something new they are doing. Fine." I told him I do not want the insurance for we are covered under our own. He told me to go through and advised me what to check and sign in the applicable places. I left without reading my paperwork. Mind you never having any problems in the past.

"Sorry for the delayed response" is Budget's favorite line and it also comes only after many repeated emails. I booked a car at Budget Rent-A-Car, Perth, Australia... They charged me for what they claimed was for a non-returned GPS unit. When I sent an email complaint, it got replied after weeks. Then each further communication will take at least a week. My emails were even blocked. Looks like the complaints department is only functioning to set you to slow death in the hope that you will give up. It's been 2 months now and no solution or correspondence from that cheap folks behind the scene. Never going to deal with them anymore.

I made reservation two months out for an SUV to be picked up at the Salt Lake City Int'l Airport. Upon arrival at the Budget rental desk, the person assisting me was extremely unfriendly and showed absolutely no emotions. She asked for my reservation pick-up time, found me on the list and proceeded to tell me that I have reservation for a small car. I immediately told her that's incorrect, that I reserved an SUV (larger car). She insisted that I am wrong - at which point I pulled out my online reservation confirmation and showed her the car I reserved. She proceeded to ask her co-worker at the counter something in a foreign language. YES! Foreign language NOT ENGLISH right in front of me!!!

I went today to pick up a minivan that I had reserved for a family vacation. I had paid in full at time of reservation several days prior. When I told the clerks my name they told me they had an explorer for me... I have an Explorer, I needed a minivan for this trip. I declined and they offered every vehicle smaller than a minivan... none of which would work obviously. After searching they finally found one at the airport which is 36 miles away from the location I am at and 45 miles away from my home from which we are leaving.

I returned my vehicle over 2 weeks ago and paid in full with my debit card. They are holding 2 deposit that equal over $300 dollars on the credit card I used to reserve the car. I keep getting case numbers and different customer service reps and different emails to send my credit card statement to. I am so frustrated!! Just give me my money back!!!

I had to place my vehicle in shop for repair. I went online and called to reserve vehicle and called to get final reservation confirmation 2 weeks prior to dropping my vehicle off to be repaired. I asked what I needed to bring. Valid driver's license, proof of insurance, debit or credit card and a utility bill with my name on it. I gathered my requested information. Went to pick up car with my information from insurance company that they were to call for proof of payment.

Never use Budget!!! They are just thieves that will try and take your money in every possible way and overcharge you without even seeing on what. I will make sure to tell my story in every possible forum that no one will do the mistake I did and use Budget. I rented a car thru Budget at Larnaca office airport, I rented it for 3 days for the amount of 370 EURO.

I rented this car from Priceline, for 12 days, paid with credit card in full, 34 dollars a day. With buying tank of gas and taxes, came to 694. On my AMEX, but gave them my Visa for the gas and I extended 3 days, they told me 265 for the extra three days and I agreed. Dropped it off, rushing to my plane, did not look at the receipt. Sitting there I had freaked out, they charged my credit card 3,825 dollars. So far, 10 phone calls, no one can do anything, tried to tell me that because I changed the Priceline it went back to list price. Yeah right! Well I hope the credit card company protects me. I really am not sure if third party like Priceline is a good idea, but they did answer phone and told me they would look into it. But takes 10-20 days. That is crazy.

I rented a car at Budget's LAX location on 2/12/14 in order to attend an engagement party for a friend. I flew into LAX from Albuquerque, NM, and I spent two nights in a hotel in Burbank. When I arrived at Budget to pick up my prepaid compact car, I was told that no compact cars were available and I would need to wait for a different car that was being washed. I received a small SUV that was still completely wet from having been washed. As it was already nighttime and dark, I didn't notice anything was wrong with the vehicle. When I returned my car to the LAX location -- less than 48 hours after I rented it -- the Budget agent checked the car and gave me a complete okay. It was a very sunny morning and any problems with the car would have been evidently noticeable.

On 6/5 I rented a car from the Philadelphia Airport Budget rental office after a flight was cancelled with no flight out of Philly in sight. My goal was to drive overnight to CT so that I could get home as intended for work despite my cancelled flight. Upon driving on the highway for about 15 minutes I realized that the car seat was wet and had soaked through my pants. Upon realizing this I attempted to call the Budget rental office but could not get through to anyone for about an hour. After trying over and over I finally reached a representative in Philly who told me that she would not deal with this situation and I should discuss it with the New Haven, CT office where I was to drop the car. I drove three hours in a wet seat, pants soaked through. In the a.m. the seat was still wet, causing me to have to sit on a towel so that I could go to work and not get wet.

My wife Sheila ** rented a ford explorer on 5/19/16. Returned it on 5/24/16. The level of unprofessionalism displayed at this location was shocking. When we got there a female rep walked around the vehicle. Found no fault. She then open the car door and insinuated she smelled smoke, she started sniffing the air inside the vehicle like some kind of bloodhound. Then started taking pictures from under the car seat with her smartphone claiming she took pictures of ash. We've been charged over 550.00 because of this allegation and one that there was an unauthorized driver. I vehemently deny this, and did so before.

Beware of this company. Proceed with caution if renting from this location. Budget Rental has really dropped the ball on the management of this location. Had a reservation scheduled for pick up. Called ahead to make sure vehicle was ready. Was told by manager Yolanda that our truck was not available. Our house was packed up (beds, everything) and we had friends who'd arrived to help load on their day off. Asked about a solution and was told that there was nothing she could do for us, sorry, etc. I explained that, like Budget says on their phone greeting, we also record customer service conversations (to keep the record straight & perfectly legal). She immediately began to backtrack and offered a replacement in another city. However, its a Saturday, traffic is bad, and I was not going to have someone drive me to another city just so I could pick up a truck that they neglected to stock at this location.

I rented a vehicle trailer as well as 24' truck from this site for a cross-country road trip. The entire experience was absolutely awful. The trailer was given to me with a completely bald tire and 8 PSI (50 PSI is recommended). After returning to exchange the trailer, 3 out of the 4 trailers on the lot had either completely flat tires or huge chunks out of the tread - a blowout waiting to happen. It was only when I pointed these things out that the manager allowed me to pick my own trailer - the 1 and only safe trailer available. Next, the truck broke down twice in three days. The first breakdown was 2 hours into my drive, when the truck overheated, lost acceleration, and lost the anti-lock brakes system. A mechanic came and addressed the check engine light but was unable to fix the anti-lock brakes, so now I was driving a 24' truck and vehicle trailer across the country (through rain) with no anti-lock brakes. Wonderful.

Budget service is very bad ripoff. If you like to find out rent a car from them, location 6001 Duke Street, Alexandria. Customer relations is waste of time.

I rented a car from Budget in Sacramento. 3 weeks later, I got a Budget Toll charge for $27.00 for a trip on the Golden Gate Bridge to Sausalito. The toll charge was $7.25. Budget charged me $19.00 for the convenience of covering the toll charge. Evidently the Toll Gates are no longer manned by humans. It's some type of automatic charge that is added unless you know in advance and prepare. I did not know I was going to SF when I rented the car. If Budget really wants to help the customers, please post a large sign (like the fuel option) explaining that there is a charge in Tolls now until customers become aware of the new process.

We prepaid for a LINCOLN MKS rental car for April 5 through May 9th with pick up and return at Green Airport, Providence, RI. The car was returned 2 hours before the return date, with no problems being reported to my 82 year old wife, who came to visit her 101 year old mother. On returning home on May 10, 2016, my wife, Marie **, noticed a $30 late return fee had been charged. After calling Budget they indicated they would correct their error. Instead, no action was taken by Budget to return the late return charge.

A traffic accident happened on my way returning my car. I called the store about my situation, and the manager told me to return the car next day, which was impossible for me to do since I had a flight next day 6 AM. I implored him to wait a moment (I was only 3 kilometers away from the store), however, his reply was "It's Friday evening. Everybody want to go home." Just when I tried to say something else, the manager hung up my call. Total arrogance and rudeness. When I got to the store, only 10 minutes past 6 PM, the store had been closed and of course nobody was there. I was so stressed at that moment because I had to return the car before flying back to Japan! I called Budget customer service in despair, and thank god the reservation service was still alive. I was told that my only choice was to return the car to Melbourne Airport, which finally cost me another 100 dollars.

My wife went to visit her mother in Pennsylvania in 2011. She rented a car from Budget to get her from the airport to her mother's house (approximately a 50 minute drive). While visiting, she parked the car out of the way in a grassy area so as not to be in anyone's way and to protect the car from any type of damage. I called my insurance company prior to renting to confirm coverage and to let them know as they required this. During the term of the visit, a thunder storm came up. In the house they heard a loud crack of lighting and the car started flashing its lights and blaring the horn.

This place is such an incredible ripoff. They quote prices and then the bill is never what they say it would be. I am so sorry I rented from them. Do NOT use this company for car rental needs ever.

I have never written a bad review in my life, but I now understand why Budget has 1 Star. Marissa at the Phoenix airport was useless and her manager Marvin ** was no help. I would strongly recommend any rental car company besides Budget. Booked online through a representative, they booked and charged me 2 cars and Marissa refused to cancel it for me even though it was their mistake. Overall the service was unacceptable and they will never receive my business again.

We found renting from Budget Rental of Atlanta Hartsfield Intl. Airport to be a very demeaning experience. We arrived at the Budget Rental counter at 10:30 PM and were told there was no record of us renting a car. The agent acted upset that we were there (never cracked a smile nor greeted us). Fortunately we had a copy of our booking. He still acting as if we had done something wrong and had us take a car which was far bigger than the minivan we had booked. He said that the cost we were being billed of $800 instead of the $500 on our booking was just the added airport taxes. This turned out to not be true. We would have gone to a different rental company at this time except that we were tired and outside at a counter in the garage and did not want to start looking for another company. Even our porter could not believe how we were treated. Judging by our experience we wonder if this may be a practice of Bait and Switch.

Read all fine print when renting from BUDGET. They have a practice of not including the insurance cost in the "estimated TOTAL" so the number you see on the agreement is only about half of what your FINAL bill (TOTAL) will be. This is deceptive and if not discovered, you will be liable for the increased charge. DECEPTIVE PRACTICE from a SHADY company. This is the first time I have used BUDGET and I only used them because they are associated with Southwest Airlines (who I love because they don't deceive their customers). Enjoy Budget! You got me once but NEVER again. I don't think this business model will hold up, but that's just me!! Shady, shady, shady!!! Shame on you Budget!

Recently rented an auto from the JAX Budget group. After a few days the battery went completely dead. As this being a new 2016 car with only 9,000 miles on it, and driven normally there should have been no reason for this to happen. But Budget policy is, they don't care if it's your fault or theirs YOU have to pay to get it recharged. Their backup is you should have taken out the insurance policy (which one?) that the young front desk representative didn't or "forgot" to fully explain. A sucker once, but not a fool twice, stay away and go to another company that's willing to work with its customers if it's their fault...

Purchased a rental car through Budget, using points. The car cost $216.48 for 8 days total. We were expecting to have to pay insurance, which we signed for at $19.99 a day. We told them that we needed to have two drivers on the vehicle, which they added (they never mentioned a cost), and asked us if we preferred to start with a full tank, which we agreed to. Once we dropped off the car, there was nothing for us to sign or anything. We asked what we were being charged for, and if we needed to sign consent and she said no, just the gas and insurance. We left. What a mistake.

After arriving home from my trip to Florida I reviewed my invoice from Budget Car Rental in more detail. I found a $25 charge. I inquired as to why I was receiving this charge and was told it was for satellite radio. When I was offered additional services I declined everything except the gas. I asked them to remove that charge as I did not request the satellite service. They refuse to remove as I signed the agreement. Unfortunately, I did not take the time to thoroughly review the charges while I was standing at the airport with my two young children. I assumed when I turned down the extra services that they would not sneak in extra services. I am very disappointed that a company is allowed to treat their customers like this. Terrible, terrible customer service. What a way to scam a customer. I had to give them one star to submit this review, but they don't even deserve the one star.

After posting on the Facebook page for Budget car rental, I received a message from customer service. I emailed them all of the details and pictures related to my rental. Today, I received an email stating that they are crediting my account for the cleaning fee and the extra day I had the vehicle. They, also, stated it was likely that I was late returning due to the fault of the company. I am very pleased with the resolution they provided.

Walked in to Budget at CVG and asked for cheapest car they had. They gave me a car that was a couple level upgrade for the lowest price because that was what they had available. I returned it early and was gouged for $131/day instead of the $15 quoted. Never again will I consider Budget. Customer service was rude and not helpful at all.

I rented a car from this location and was charged higher than the price I was given when initially rented the car. Upon returning the rental, the customer service agent, Tanisha, was rude and spoke in a condescending tone when I asked for clarification. I have always rented cars from this location for business and personal usage. Never again, I will take my business elsewhere.

We rented a car through our travel agent in the UK and were told there were no further charges. After our return from the USA we received an undated invoice with a further $95 charged to our credit card for PEP (whatever that is!). I emailed Budget on 1st April and after about 10 days, with no reply, I phoned and was given a 'ticket number' for my complaint and told it would be dealt with within the next 10-15 days. I emailed again last Monday, with no response and telephoned yesterday and was told yes it should already have been dealt with. He was not sure what PEP was but thought it was for an extra insurance (which we had not asked for). He said he would email me immediately to confirm our conversation. 24 hours later I am still waiting.

Rented a car in Las Vegas and was misinformed and bullied by agent. Told we need to add a 147.00 charge required in Las Vegas because of drunk drivers. Never rent from them again.

The woman at the counter at JFK was nasty and lied like a con artist. I had reserved a small car and then requested as to how much it would cost to get a minivan or SUV as we had a lot of luggage. The woman quoted me a higher rate. I then looked on Budget.com and found a lower rate and told her about it. She said she was quoting me the Priceline rate for upgrading. So I suggested that I would book it on Budget.com to benefit from the lower rate. She then rudely told me that if I did that she would make me wait an hour to get the van and/or SUV.

I rented a car and when I picked it up they didn't have it and I had to rent a more expensive car. After a week when I returned the car the price they gave me was $350.00, but the lady that was there told me that it was $829.00. I told the lady at the counter in Wilmington NC Airport that they lie to the people and then come up with all these hidden fees.I will never rent a car with this company and of course will never recommend this company. I consider that they should be investigated, because they give false information in the internet and also to the people. If you decide to rent a car with Budget, think it twice. You don't want to get a surprise with all the hidden fees!

I rented a car from Budget Rent a Car in Jacksonville, FL. I returned the car on 4/11/2016 and today I got a letter from them stating that there was excessive sand/dirt in the car and they are charging a fee of $150. I have never heard of this.

We rented a car for a day. When we returned it we didn't put gas in. It had a half a tank so we figured just let them fill it but didn't realize they were going to charge us 9.00 a gallon. I understand it might be higher but that's highway lottery. I will never go to Budget again. That's wrong and that's taking advantage of people.

Unbelievable, but the female counter service rep treated me like a bum or homeless person. My long hair and severely casual clothes prompted her to judge me inappropriately and embarrassed me in the so-called"fast-break" line (of which I am a member). The Ford Focus I paid for in advance was not available. She never apologized, but instead flippantly instructed me that no cars were available and I was to have a luxury car instead (which I abhor). I paid for a smoke-free auto. The Lincoln smelled like an ashtray. I was sick with a severe headache for the entire trip because of the awful stink.

Rented a car from Orlando. Went to their counter at 11:54 am. Agent directed us to the wrong spot, we walked about 5 minutes and did not find the car. So the agent says, "Oh I forgot the lot is under repairs, its actually in a different spot," so he sends us to a different spot another ten mins away. He does not make any such notes in our record. We return the car at 12:30 the following day in Fort Lauderdale. The agent there tells us we are good to go, no extra charges. When we check our Credit card account we have been charged an extra 45 dollars - when we call them, they tell us as a courtesy they are returning half of that amount. COURTESY! When it is entirely their fault, they think they are being courteous. A waste of 2 hours on the phone over the past week. Never renting Budget again!! Clearly THEY ARE THE ONES ON A BUDGET NOT THE CUSTOMERS!!

This company offered me insurance which I verbally declined. I explained that my own insurance covers me so I did not need their protection. It was extremely busy and the representative tried to push other products which I also refused. He has me sign two places on a very small electronic screen for the "rental". I've never rented a car before so was unsure the process. When I looked at my bill after the rental I see that they billed me for the insurance which over 3 days is almost $100. When I called to explain they told me that I initialed by the insurance so they wouldn't refund. This place totally takes advantage of consumers and should be fined or closed down. I have a witness with me that heard me decline insurance and they just want their money.

We recently rented a car from Budget in Honolulu. After we had returned the vehicle and were at the airport we discovered that my husband had left his phone in the car. We immediately called Budget and were told that the car had already gone back out and that no phone was found in the vehicle. When we got home I tracked the phone and found out that it was in fact still in the vehicle. I immediately called Budget back and was assured that it would be picked up from the hotel the customers with the rental car was staying in and sent back to us if I provided a UPS Label.

So we rented a truck for one day and returned it the next day and they did a quick check over before we took it. My husband just needed one for one day for work as he had his truck for service. No one else other than him Sat in the truck and when he went to return it and as they were looking thru it, my husband noticed there were some dog hair in the back, which he didn't notice before and he didn't even open the back doors. So he advised the lady that there were some there. So the lady got him to write a statement to let them know that the hair was there which had no clue about and she said it was just standard procedure, so he signed and came home and 4 weeks later we have a bill sitting here for 262 for the dog hair that they had to get cleaned.

I prepaid Budget Car Rental with my Debit/Credit card at least 8 days ago. The Budget charged me the pre-paid me & sent me a confirmed reservation numbers with no issue. On the day of rental, Budget reception clerk refused renting me the pre-paid (pre-charged) reserved car because of failure of Credit Card Checking, which I paid and officially confirmed reservation? Budget forced me to cancel my reservation. The worst part, Budget charged me $25 instead full refund. No more Budget/Avis. Budget just lost valuable customer for good.

I prepaid online for a standard car. The example given was a Buick Verano. When we arrived, which was 15 minutes earlier than our reservation time, I was told they didn't have any cars left in that category. We were given the choice of a Jeep Compass, which is not similar to a standard car, or we could upgrade to a luxury car for more money. Normally the Jeep wouldn't have been an issue, but we rented the car so my 94 year old mother could travel to her favorite restaurant. She is unable to get into the Jeep due to a recent fractured hip. I will not be renting from Budget again.

Budget Rent-A-Car has old cars for rent. They provide for my trip a Kia Soul 2014 with 34,000 miles on it. When I called to make the complaint about it the customer care Manager said, he can't do anything about it. His tag number is **. I can't recommend Budget Rent-A-Car. The customer service is terrible and the cars are old. Definitely the best rent a car in USA is Enterprise.

Budget/Avis Rental Car: If I have a confirmation for a particular TYPE of car, why can't you honor that?? It's not an "upgrade" to me when I need a compact car to be given a huge ** gas guzzling SUV and then be told "Sorry we don't have any compact cars here." You have my email - you have my cell phone # - yet no heads up that you can't accommodate me. It totally ruined my vacation. If you are reading this and trying to decide on a rental car company - DO NOT USE BUDGET OR AVIS!!! EVER!!!

We chose Budget randomly after looking at several car rental rates, there were several issues related to our rental. We went from the airport to the car rental area and took a ticket which was #78. Their customer currently being served was approximately #30 so we waited almost 1 1/2 hours to get to the counter. We felt the agent who helped us was "pushy" with trying to get us to add additional costs like insurance. We had already checked with our insurance company regarding coverage. At the desk next to where we were standing, it sounded like another couple was experiencing the same thing and finally said they were leaving to rent a car somewhere else.

Budget Rental Car - I felt so discriminated by Budget Rental Car. It was at 11:00 PM on Sun 4/17 and there was no other customers there. I reserved a compact car at Budget Rental Car in Vancouver for $25.00 a day. When I was at the counter, I asked the agent if they do a one-way drop off to Seattle. The agent said only Alamo does it. I told him that is probably why I have a reservation with Budget while I am in Vancouver and have to switch to Alamo when I go to Seattle next week.

I had a very similar experience in being charge WAY more than the quoted price. I rented a car about two weeks ago. We arrived near midnight our time... I was exhausted. The clerk was very aggressive in upselling. She mentioned that we could buy insurance for only $30 since our personal insurance coverage likely didn't cover rentals in another country. I turned to my wife and said, "I bet we are covered, but for $30, it might be worth it." The clerk added it to the contract and pointed to the places I needed to sign and initial. I didn't have my reading glasses on, so I couldn't read the fine print in the contract.

I decided to rent a car for my trip in Mexico. Unfortunately, I made the mistake to choose Budget. When I arrived to pick up my rental car I had reserved, my car was not available. Budget had given my car away! The company did not have any other car to replace my reservation. I was very disappointed with the service. Why does Budget allow to reserve and will not honor that reservation? I had to pay a cab to transport our family. I ask to speak with a manager and was told to call the (1-800) number. NEVER RELY ON BUDGET FOR YOUR RENTALS. VERY UNRELIABLE COMPANY.

I did pay in advance $276 for one day rental Mercedes E350. Drove 25 mile to Dallas Love Field Airport to pick up the car. Found out it's nothing but Mercedes C300 - compact, very small for my size. They lie to me and embarrass me for my relative wedding event! End up call their customer service with bad attitude from billing department with coverage on bills. Billing Department arguing with bad behavior. Mr. ** will never ever use Budget even if it's free. Watch out people from over-billing!!!

I made a simple request when picking up my rental car at LAX (Budget Rent A Car). I was going to have the car in my possession for 9 days and wanted to split the charges between 2 credit cards. (4 days on my personal credit card for personal use of the vehicle and 5 days on my corp AMEX for business use). Imagine the scenario where a waiter at a restaurant brings the bill for you and your friend and you ask him to "split" the charges... Easy enough, right? I was told by the agent at the rental counter that this could be done when I returned the car. When I returned the car, the outside agent gave me a slip and told me that I would need to take that slip inside and request the split of charges. Inside, I am told, "We can't do that". What? I was told you could... "No, we can't' do that". I had to catch the shuttle to catch my departing flight, so I took my bill (all charges put on my corp AMEX) and called Budget Rent A Car customer service from the shuttle.

I left my rental vehicle with Budget trusting they were every bit as good as Enterprise in providing same day receipts. I had a flight to catch and couldn't wait. Instead, it's taken a week and a half to receive a receipt only to find that they charged me a full tank of gas at $8.47 cents a gallon for being one gallon shy of a full tank. The only answers I've received is "not our problem", "that Budget location (SLC) is privately owned so we have no information" and "I can't," "I'm unable," "I won't" and "I need to redirect you". I've had 16 phone calls and not one person was even remotely helpful. I will never use this company again.

I originally went through Priceline for a rental rate. All the rental car companies were pretty competitive in price, so I choose Budget. What a mistake that was. While at the counter I asked for the best insurance to cover the CAR. What the counter rep heard was "pile on all the insurance they offered". The process was a series of check the boxes on a screen with pages of small print. Their printed contract is small print. After rejecting a Toyota Camry that smelled badly of cigarettes we were given a Toyota Corolla and told it was the same class. After reading the small print and all the added personal liability insurance, I called the office and was told it was a misunderstanding and a supervisor would adjust the rate. Upon returning the car, I was told by the supervisor, "Sorry you checked the box". Would definitely not recommend Budget. They puffed my bill.

We returned a rental car at Orlando airport. No problems were noted and were no damages to the vehicle. However about a month later we received a notice from Sedgwick claims telling us we owed $2223.43 for damages to the car. WOW. We called Budget and got runaround and finally referred to Sedgwick. After many calls, emails, and complaints we finally received a letter from Sedgwick stating the claim was closed. No explanations or apology. I was incensed and called Budget and asked for an explanation. Nothing. I then requested some compensation for all the hassle and again nothing. What a pain in the rumpus bumpus. What nasty business and fraudulent way of dealing with paying customers. I can't help thinking some less able person being stuck with this bill. I plan a complaint with the NYS attorney general and hope to warm others of this outrage. Dirty business! Beware!

On the date of Nov. 23, 2015 at the Budget Rent-A-Car, 1010 Webster, Houston, Texas 77002 near downtown Houston, Texas, I rented one car for almost three week weeks and was charged a total of $ 540.90. For you own good DO NOT use any Budget Rent-A-Car, the employees were very rude and were standing around talking, as they has customers to be waited on.

March 2016, Sea-Tac airport. Had reserved a compact car for 10 days. I was expecting a Hyundai little 4 door, when I got up to the desk to get the rental, I was met by a super nice young representative who informed me that Budget had a brand new 2016 Toyota Prius "and with only $8.00 more and with only 4 miles on the odometer". So with her wonderful customer service, I said "sure, sounds good." She then proceeded to tell me how to "start" this little car. Now I have never driven a Prius but she (the wonderful service agent), explained how to get the car started. So when starting the car, again, never driven the Prius, I had a little difficulty and Budget did not have the owner's manual. Even the car, duh! So I get to the car, see there are stains on the front and back seats, the odometer read 19,548.8, NOT 4 miles "only". First time I have ever used Budget and (for me) the last time. Too bad, so sad.

Back in late November 2015 my husband went to pick up a car at the Budget location on West 49th street in NYC. A guy by the name of ** offered him an upgrade for either $40 or $100. We normally do upgrade for $20 or $40, so he agreed to the $40 upgrade. Since we had a $100 gift certificate, they took it and applied it to the rental, but somehow this unscrupulous guy charge us $156 for an upgrade. My husband signed the paperwork not realizing that he was being charged $156, instead of $40. Now, they are ready to send the account to collection because we are refusing to pay the difference.

We were told in Orlando that state law required us to have the insurance. We declined because we are covered by our Visa card. He refused to give us the car that we had reserved until we called over friends to bully him right back and he gave in. I will not tolerate this again, and will never pay over $700 for a week's intermediate car reserved 7 months in advance. We did not get the discount we were promised if we prepaid. Horrible on all counts. I'm still angry.

I have reserved several rental cars with Budget Rental Cars of Southern Utah. Every single time I go, there is a problem getting a vehicle. Either they don't have ANY vehicles at the designated pickup time, or they offer you something completely different than what the reservation is for. Yes, I have been stupid enough to keep coming back, but after today, NEVER AGAIN!

I booked a rental car through Car Rental 8 for a 158.00 for the week. The car company is Budget at McCarron Airport in Las Vegas. Our plane landed at 8:05 am on March 19, 2016 then shuttled to pick up the car. The line at Budget was huge. All the other car rentals didn't have lines just Budget. After an hour we finally made it to the counter. The lady was pretty friendly. She told us the computers are down and they have to do everything manually. She try to get us to buy insurance which we told her we have State Farm and we didn't need it.

I rented from Budget in Palm Springs from Dec. 25, 2015 to Jan 5, 2016. The vehicle was dropped off at San Francisco airport. At Palm Springs I was offered a truck that was full of dents and scratches. I returned to the rental desk and was told "not to worry about it". When I returned to the truck I noticed the windshield was also cracked! I refused the vehicle. After much time I finally was offered an acceptable vehicle that I drove for the 12 days. I returned the vehicle UNDAMAGED to Budget in San Francisco as per the contract.

I rented a economy size vehicle from the Fargo Hector Airport. The vehicle had stains and dirt in it. When I complained the staff were very disrespectful and rude to me. I wouldn't recommend this place to anyone, due to the fact that they also have a lot of hidden fees and charges for unnecessary things.

Customer service here is lacking. If you want to be treated as a bother for using them, this is your place. My experience was all the employees I came in contact with were mad at life and had no interest in customers. Then to top it all off they charged me for not driving the car far enough. $14 for 25 miles.

So frustrated! Budget Rental charged us an additional $400.00 for our car rental for insurance. We actually declined it on the website when we made the reservation through Priceline and then again when the agent asked. Unfortunately, I made the reservation and talked to the clerk but he asked my husband to sign/initial the receipt since he would be driving. My husband thought it was all set and didn't realize they added the $400 extra charges. There was a line of people waiting and the clerk was pushy and said to sign... here, here and here!!! When we dropped the car off and received the receipt for $998.00, we told him it was wrong (was quoted $523) and the attendant told us to talk to a manager upstairs. Of course there were no managers available (all in a meeting) and they were supposed to call us within the hour (never received a call).

I rented via a third party website, got a confirmation and a quote which included unlimited mileage. The Budget location did not have a vehicle type I requested, did not honored the quote, and charged me $270 for a single day car rental (based on mileage). Needless to say they charged my credit card with what they called authorization charges for a large sum of money without an advanced warning. The customer service was unapologetic. The worst rental experience I have had.

Visited the desk at and was served by Yolanda. I specifically told her that I did not need any additional insurance. I didn't check the small print and signed for the daily accidental damage cover. In addition they converted the charge from US$ to Sterling with a 3% fee. Be warned look at the small print. They just keep saying tick accept on the terminal. Check the document before you leave. Would not use them again.

OMG!! Wow!! WHAT A RIPOFF!!! So I booked online for $36/day unlimited miles from their 1701 W. Exp. 83 location McAllen, TX (doubles as the airport location). When I p/u car the price went up to $76/Day. $25 extra per day for taking it out of town. Do not believe them when they tell you not to worry about returning it right on time and that you won't be charged for extra day. (BS). They charged my wife's credit card even though she specifically said she DID NOT authorize for the extra day and her name was not on the contract. The worst customer service. When we tried talking to the manager he was Rude and very Unprofessional. These people take the cake. Their unethical business practices are beyond belief.

We rented a car in January. When returning it nothing was said about the condition of car. A month later we get a letter stating that there was excess sand in the car. There was not. They are charging our credit card $150.00. I called several numbers for Budget on March 1 and no one has returned my calls. What constitutes excess? We always leave cars clean when renting. And are they allowed to keep my numbers of credit card on file?

I previously made a reservation as I was attending a funeral in another state. When I arrived and requested the car, the agent just said "we do not have any vehicles now and do not have any idea when any will become available." He suggested I call customer service because he couldn't assist me further. I did contact customer service which took a long time for an agent and she recommended another location but it was too far for me and I was already late to start my trip.

I believed I had a reservation for a car for a week. They couldn't find the reservation. So they saw the opportunity to STICK ME. They tried to charge me $1200 for a week. Gauging **.

I will never rent anything from them. They are liars. Made a reservation for a compact car, went to pick it up, they had none. Very inconvenient for me. They told me to go to a competitor and would pay the total cost of the rental. Of course, when I turned in the final receipts in that's not what happened.

Vacationing in Belize. Make rental through RentalCar.com. Get to the car pickup at airport in Belize and was told that Budget would not accept Visa's damage loss coverage and that I had to pay $180 before I could take the car. No way to fight it. Budget says that the Belize branch is not their problem and no, I couldn't get a refund. Then the car was not as promised in the rental agreement. "That's all we have. Take it or leave it." This company is the poster child for poor customer service and deceptive practices. Screw me once, never again. Or anyone else that I can warn!

I can tell Budget truck rental does not care about their customers. It seems not only do they have they don't keep maintenance on their equipment but their customer service is equally inadequate. Budget customer service just likes to transfer you to someone else while you hope that someone will eventually cares enough about your issues to do something. You know because the car transporter you rented almost caught on fire and a truck won't fill up with gas because there was previous damage. You never find that person they don't care. They just refuse to let you talk with their supervisor and hang up on you. You're forced to talk to 8 people by the time. You speak to customer service who refuse to do anything until your burning car transport is picked up and the account closed out. I recommend you never use BUDGET unless you really feel as though you deserve some kind of punishment.

We are vacationing and made reservations 10 days ago for a mid-size car as we had 4 passengers. We paid in advance. When we arrived we were told all they had was a 12 passenger van and we would have to wait at least 30 minutes for a different vehicle. We had someone waiting on us and reservations for lunch so had to take the van. Why make reservations if they are not going to hold what we reserve back for us. I could understand if we just showed up when we arrived. It was quite embarrassing. We use Budget every time we come to Florida which is usually 2 times a year and have only had this problem one other time. That was in June of last year in Venice, Florida and the vehicle was smaller than we reserved. We had to squish in. Really hoping this is not a pattern.

We rented and expect a 7 passenger SUV for a trip. Obviously each person carry at least one luggage. The pic and the info in the receipt showed us an Expedition (NOWHERE in the receipt said an equivalent or something like that). When we get there they gave us a Toyota Sequoia, that might accommodate the same amount of people but NO ROOM in the back whatsoever, only one luggage and 2 bags fitted in there. We have to spread the luggages in friends' cars and buses.

I reserved a car at McClaren Airport location Las Vegas. I had a reservation for a car since December 2015. I Show up, NO cars! And they charge the full rental to your CC. A convention was in town and that took priority. Don't rent from here!

I would never use Budget Rental ever again! We rented a car because my son was in an accident. Per the police report my son was 100% not at fault. We were told my cc would be charged $50.00 for a hold while everything was figured out with the insurance co. While going through the process my card was charged 3 times within 2 weeks without notification. The amounts varied from $150 to $814. I asked numerous times if there are any issues please call me and I will help figure anything out. Not one phone call came from them just me following up why they kept charging my cc.

It's simple. I booked my car online for a certain amount of money. When I returned the car, I didn't catch that they charged an additional $16.34 upon return. A "signature" is apparently not required, and therefore a charge cannot be disputed. Talk about **. My credit card company could not even do anything about it. I will never rent from Budget again, and I hope others will reconsider before booking with them in the future. It's stealing from customers, and somehow they are able to get away with it??? Nah. Last note, with these bad reviews, I hope this damn company is brought to its knees and out of business sooner than later.

Ok... So to start. I first dropped off a truck, one way from Las Vegas to Torrance. At the time I made this reservation, I also made a reservation for 7 days later to pick up a truck for return from Torrance to Las Vegas. When I went to pick up the truck, was about 45 minutes late for pick up (I know, my fault for being late), the truck I had reserved months before had been rented out about 20 minutes earlier. As the guy working the counter continued to tell me over and over (not exaggerating) how it was my fault for being late... Over and over, I kept asking, does customer service not exist anymore that someone couldn't pick up a phone to call to find out if in fact I was stuck in traffic, etc.

After going above and contacting someone higher in the company they investigated my issue and I got my whole refund. The gentleman that I spoke with was a help but said that it boils down to being a miscommunication. I disagree with that but I am happy to say that I got my money.

My daughter's car died just as she was headed to work, so we needed a quick rental. No available cars at another place, so we wound up here. Told them our situation, that we needed a two day rental. They were very friendly, quoted us a rather high price. I got them down to a reasonable price by getting rid of all the extras and insurance. Never once did they say that the price was per day. When my daughter dropped it back off, they had charged me twice what they said it would be! I was very clear that I wanted a quote for two days. Obviously the quote was per day when we got the receipt. I will never again use Budget rental again, and will always book online first with any rental company. They told us they only had one vehicle available, but we could not see what was on their computer. They gypped us good. I call them crooks. Don't use this company!

We had reservation for a small Buick at LAX. When we arrived to the rental desk with our reservation, we was informed that our car is not ready and we have to get a different car and pay more but they will discount us on the upgraded car. We have refused and ask for the car we requested. The guy at the desk was nasty and told us it will take up to 1 hr waiting. We said it will ruin all our day with the appointment. We had ask if he can rush the car receiving so we wouldn't be late. We refused again for another upgraded car and decided to wait. He ask us if we want to insured the car and we answer "no. We have 1miliion liability from our business as we are in the transportation trucking moving."

While talking on the phone with the rental employee in January 2016, I asked about the insurance coverage. I asked the employee if everything was covered, no matter what happened to the car was it covered, he said yes. A non-alcoholic drink was spilled on the front seat and we just left the car and nothing was said at that time to us by the person checking us in when we returned the car. One month later, I received a letter saying my credit card was charged an additional $250 for removal of the stain. I contacted Budget and they said that damage to the inside of the car was not covered by the insurance. I said why didn't they tell me that when I rented the car. They said more or less to bad and that the charge would not be removed. DO NOT RENT FROM BUDGET, OR IF YOU DO, GET IT IN WRITING WHAT IS COVERED AND WHAT IS NOT COVERED.

Rented a car from Budget and went to pick it up. The person behind the counter wanted to upgrade us to another car for an extra $6.00 a day so we declined and told him we want the car we rented. He went on wanting to sell us tire insurance which we thought ridiculous since the tires came with the car and it's Budget's responsibility that they should be in good condition.

I rented a small car and they offer me one for the same price but bigger. Of course I asked if it was for the same price and they said YES. After this and knowing it was for the same price I agree, well, they ended up charging me double, and now they said I accepted the upgrade!

Was not given the car I reserved, was charged a gas service option that I did not ask for, was charged .22 cents a mile even though I had unlimited mileage. I was asked if I wanted supplemental insurance, I declined but was told I had to initial next to it on the paperwork, turned out when I initialed it I accepted the insurance and was charged $72 for it. When I tried to dispute the charges after receiving my bill, I was told all those services were rendered so I could not get credit for any of them. Sales rep was very pushy and abrupt.

Had a car rental reservation from Budget at RSW airport - arrived and 25 people in line. After 30 mins and not one customer being helped I asked what the problem was and they said, "We are out of vehicles." Really with computer reservations and no vehicles for customers in line with reservations in hand. Being 8 pm and knowing that RSW is a smaller airport there was no way I would even get a rental by midnight.

Rented a car from Budget Fort Lauderdale Airport through Fast Break service and drove to Key West and returned the car 3 days later with a full tank and gave them the receipt for refueling just before I returned the vehicle 2 miles away from airport. It took Budget over 3 days to finalize my contract and send me a receipt and now I find that Budget Key West Airport is trying to rip me off by adding a fuel service and claiming that the car had the fuel at half. They charged me $77 dollars for fuel service!!! That doesn't even make sense since the car I rented has a fuel tank capacity of 15 gallons and fuel in Key West was around $2 so refueling would cost $15 for the price of gas so whatever the FEE is the total shouldn't reach $77.

This letter is intended to bring to your attention the complete lack of customer service and utter failure in the process for renting a vehicle at the airport Budget Car Rental location in Kahului, Maui. My husband and I travel frequently and always reserve a rental car. On a recent trip to Maui we reserved a vehicle from Budget for 2 weeks. Upon arriving at the Budget location on January 30, 2016 at approximately 5:15 p.m. we were amazed to see the entire front of the building congested with people waiting to pick up rental vehicles. There were easily 200 people waiting for vehicles. We were told by those waiting that we would need to go inside and get a number. After obtaining a number my husband was advised by the location manager, Vinnie, that it would be an approximate 45 minute wait. There were approximately 92 individuals in line ahead of us.

Reserved a Mid-Size car from Budget using Priceline - when I arrived at counter at DFW the agent "Vernon" never asked if I wanted upgrade - his spiel was "I have a nice car for you" - that was it. The price was different from what I reserved but I figured it was some type of Airport or city taxes. Yes it was buried in the contract I signed but after a long flight I don't know of anyone who reads the rental agreement word for word. We take for granted the Rental agency will honor our reservation as we made it.

I made a reservation online to rent a Minivan for 12/5/15, to move from my college dorm to my home state. When went to pick up the rental I was told the rental was reserved for the following weekend instead. Apparently if a vehicle is not available for the time requested the computer system defaults your rental date to the next available date. I told the agent I need a Minivan today and asked if anything was available. The agent said, "No," and suggested I call customer service. I called customer service and made arrangements to pick up a Minivan rental at a different location. I traveled to the other location and picked up the vehicle. Once my travels were completed I attempted to return the vehicle at the out of state location specified on my original reservation.

I made a car rental reservation with following details: Budget Standard SUV Chicago (MDW) Reservation dates Sep 4, 2015 - Sep 9, 2015 Itinerary # **, Confirmation # **. As you see I booked a standard size SUV but when we reached to Budget Rent-A-Car they said they don't have any SUV but just standard sedan. So I had no choice to take one sedan. I was advised to call next morning to see if they have any SUV available. I called many times to facility and to the manager directly but no one responded to my call. They did not refund any money so I ended up paying 3 times more than average price.

We rented a car from Richmond Airport. Could smell air freshener but the next morning the car reeked of cigarette smoke. We were traveling to Florida and checked for Budget locations so we can exchange cars since that is what Budget Rent-A-Car customer service told us. Note that Budget Rent-A-Car claims "smoke-free" cars. This is a violation of their contract to me. We cannot find a car comparable to what we paid for and most locations will not answer the phone. I have asthma and this is a health risk. We spent much of the day with the window down so we wouldn't have to breathe the cigarette smoke.

We took a red-eye and arrived in Newark NJ very early in the morning Feb 13, 2016 the coldest day of the year in NJ. The lady behind the counter gave us a car that was at the end of the parking lot. We walked to the car in freezing cold, loaded the luggage and kids sitting in the car. Then we realized there was no key in the car. I walked back to the office. The lady and her manager Mike ** did not say a word of apologies. They offered two other cars in the parking lot which I had to walk in the cold again to look at. No one in Budget cared to help. Mike simply said "Someone stole the key last week, it's not our fault." When my wife complained, the lady behind the counter screamed "You are not even the renter, you have no right to complain," meaning my wife's name was not on the contract!! I don't understand how Budget survived as a company with this kind of attitude. I will never rent from Budget again, even it's free.

I rented from Budget in October in Portland Oregon. I drove it to Bend Oregon one way and left it in a garage overnight. I returned the vehicle 2 days later. They are now trying to say that I owe them $1,000. I even had the gentlemen returning sign the waiver at the end with a written statement NOT TO CHARGE me.

I spent over an hour on the phone booking a car rental in Iceland. The person that I was speaking to stated a certain price and when I finally got an email it was much higher. In addition to that, the country was incorrect. The whole experience was a waste of time and the employees are completely incompetent. I am very disappointed and will not book with them again.

I rented a car from Budget for a 4-day period. After coming home I noticed that I was charged for roadside assistance which I had declined. My first call to Budget resulted in the customer REO "negotiating" with me to refund me 2 days of the fee. I did not accept since I declined the coverage. My second call to customer service was a horrible experience. Mario was rude and laughed repeatedly at my pronunciation, refused to allow me to speak with a supervisor and basically said "There's nothing you can do." I WILL NEVER RENT FROM BUDGET AGAIN.

I rented a vehicle from Budget through our company reservation system. At the airport I told the guy that my company has covered all the extra insurance so do not put any of those on me especially one that cost about $30 per day (I didn't remember it's name at that moment) and he said only the very basic ones would apply. I then signed the contract according to his instruction without careful reading and questioning - my usual way dealing with car rentals as I use them often.