Budget Car Rental Reviews

I rented via a third party website, got a confirmation and a quote which included unlimited mileage. The Budget location did not have a vehicle type I requested, did not honored the quote, and charged me $270 for a single day car rental (based on mileage). Needless to say they charged my credit card with what they called authorization charges for a large sum of money without an advanced warning. The customer service was unapologetic. The worst rental experience I have had.

Visited the desk at and was served by Yolanda. I specifically told her that I did not need any additional insurance. I didn't check the small print and signed for the daily accidental damage cover. In addition they converted the charge from US$ to Sterling with a 3% fee. Be warned look at the small print. They just keep saying tick accept on the terminal. Check the document before you leave. Would not use them again.

OMG!! Wow!! WHAT A RIPOFF!!! So I booked online for $36/day unlimited miles from their 1701 W. Exp. 83 location McAllen, TX (doubles as the airport location). When I p/u car the price went up to $76/Day. $25 extra per day for taking it out of town. Do not believe them when they tell you not to worry about returning it right on time and that you won't be charged for extra day. (BS). They charged my wife's credit card even though she specifically said she DID NOT authorize for the extra day and her name was not on the contract. The worst customer service. When we tried talking to the manager he was Rude and very Unprofessional. These people take the cake. Their unethical business practices are beyond belief.

We rented a car in January. When returning it nothing was said about the condition of car. A month later we get a letter stating that there was excess sand in the car. There was not. They are charging our credit card $150.00. I called several numbers for Budget on March 1 and no one has returned my calls. What constitutes excess? We always leave cars clean when renting. And are they allowed to keep my numbers of credit card on file?

I previously made a reservation as I was attending a funeral in another state. When I arrived and requested the car, the agent just said "we do not have any vehicles now and do not have any idea when any will become available." He suggested I call customer service because he couldn't assist me further. I did contact customer service which took a long time for an agent and she recommended another location but it was too far for me and I was already late to start my trip.

I believed I had a reservation for a car for a week. They couldn't find the reservation. So they saw the opportunity to STICK ME. They tried to charge me $1200 for a week. Gauging **.

I will never rent anything from them. They are liars. Made a reservation for a compact car, went to pick it up, they had none. Very inconvenient for me. They told me to go to a competitor and would pay the total cost of the rental. Of course, when I turned in the final receipts in that's not what happened.

Vacationing in Belize. Make rental through RentalCar.com. Get to the car pickup at airport in Belize and was told that Budget would not accept Visa's damage loss coverage and that I had to pay $180 before I could take the car. No way to fight it. Budget says that the Belize branch is not their problem and no, I couldn't get a refund. Then the car was not as promised in the rental agreement. "That's all we have. Take it or leave it." This company is the poster child for poor customer service and deceptive practices. Screw me once, never again. Or anyone else that I can warn!

I can tell Budget truck rental does not care about their customers. It seems not only do they have they don't keep maintenance on their equipment but their customer service is equally inadequate. Budget customer service just likes to transfer you to someone else while you hope that someone will eventually cares enough about your issues to do something. You know because the car transporter you rented almost caught on fire and a truck won't fill up with gas because there was previous damage. You never find that person they don't care. They just refuse to let you talk with their supervisor and hang up on you. You're forced to talk to 8 people by the time. You speak to customer service who refuse to do anything until your burning car transport is picked up and the account closed out. I recommend you never use BUDGET unless you really feel as though you deserve some kind of punishment.

We are vacationing and made reservations 10 days ago for a mid-size car as we had 4 passengers. We paid in advance. When we arrived we were told all they had was a 12 passenger van and we would have to wait at least 30 minutes for a different vehicle. We had someone waiting on us and reservations for lunch so had to take the van. Why make reservations if they are not going to hold what we reserve back for us. I could understand if we just showed up when we arrived. It was quite embarrassing. We use Budget every time we come to Florida which is usually 2 times a year and have only had this problem one other time. That was in June of last year in Venice, Florida and the vehicle was smaller than we reserved. We had to squish in. Really hoping this is not a pattern.

We rented and expect a 7 passenger SUV for a trip. Obviously each person carry at least one luggage. The pic and the info in the receipt showed us an Expedition (NOWHERE in the receipt said an equivalent or something like that). When we get there they gave us a Toyota Sequoia, that might accommodate the same amount of people but NO ROOM in the back whatsoever, only one luggage and 2 bags fitted in there. We have to spread the luggages in friends' cars and buses.

I reserved a car at McClaren Airport location Las Vegas. I had a reservation for a car since December 2015. I Show up, NO cars! And they charge the full rental to your CC. A convention was in town and that took priority. Don't rent from here!

I would never use Budget Rental ever again! We rented a car because my son was in an accident. Per the police report my son was 100% not at fault. We were told my cc would be charged $50.00 for a hold while everything was figured out with the insurance co. While going through the process my card was charged 3 times within 2 weeks without notification. The amounts varied from $150 to $814. I asked numerous times if there are any issues please call me and I will help figure anything out. Not one phone call came from them just me following up why they kept charging my cc.

It's simple. I booked my car online for a certain amount of money. When I returned the car, I didn't catch that they charged an additional $16.34 upon return. A "signature" is apparently not required, and therefore a charge cannot be disputed. Talk about **. My credit card company could not even do anything about it. I will never rent from Budget again, and I hope others will reconsider before booking with them in the future. It's stealing from customers, and somehow they are able to get away with it??? Nah. Last note, with these bad reviews, I hope this damn company is brought to its knees and out of business sooner than later.

Ok... So to start. I first dropped off a truck, one way from Las Vegas to Torrance. At the time I made this reservation, I also made a reservation for 7 days later to pick up a truck for return from Torrance to Las Vegas. When I went to pick up the truck, was about 45 minutes late for pick up (I know, my fault for being late), the truck I had reserved months before had been rented out about 20 minutes earlier. As the guy working the counter continued to tell me over and over (not exaggerating) how it was my fault for being late... Over and over, I kept asking, does customer service not exist anymore that someone couldn't pick up a phone to call to find out if in fact I was stuck in traffic, etc.

After going above and contacting someone higher in the company they investigated my issue and I got my whole refund. The gentleman that I spoke with was a help but said that it boils down to being a miscommunication. I disagree with that but I am happy to say that I got my money.

My daughter's car died just as she was headed to work, so we needed a quick rental. No available cars at another place, so we wound up here. Told them our situation, that we needed a two day rental. They were very friendly, quoted us a rather high price. I got them down to a reasonable price by getting rid of all the extras and insurance. Never once did they say that the price was per day. When my daughter dropped it back off, they had charged me twice what they said it would be! I was very clear that I wanted a quote for two days. Obviously the quote was per day when we got the receipt. I will never again use Budget rental again, and will always book online first with any rental company. They told us they only had one vehicle available, but we could not see what was on their computer. They gypped us good. I call them crooks. Don't use this company!

We had reservation for a small Buick at LAX. When we arrived to the rental desk with our reservation, we was informed that our car is not ready and we have to get a different car and pay more but they will discount us on the upgraded car. We have refused and ask for the car we requested. The guy at the desk was nasty and told us it will take up to 1 hr waiting. We said it will ruin all our day with the appointment. We had ask if he can rush the car receiving so we wouldn't be late. We refused again for another upgraded car and decided to wait. He ask us if we want to insured the car and we answer "no. We have 1miliion liability from our business as we are in the transportation trucking moving."

While talking on the phone with the rental employee in January 2016, I asked about the insurance coverage. I asked the employee if everything was covered, no matter what happened to the car was it covered, he said yes. A non-alcoholic drink was spilled on the front seat and we just left the car and nothing was said at that time to us by the person checking us in when we returned the car. One month later, I received a letter saying my credit card was charged an additional $250 for removal of the stain. I contacted Budget and they said that damage to the inside of the car was not covered by the insurance. I said why didn't they tell me that when I rented the car. They said more or less to bad and that the charge would not be removed. DO NOT RENT FROM BUDGET, OR IF YOU DO, GET IT IN WRITING WHAT IS COVERED AND WHAT IS NOT COVERED.

Rented a car from Budget and went to pick it up. The person behind the counter wanted to upgrade us to another car for an extra $6.00 a day so we declined and told him we want the car we rented. He went on wanting to sell us tire insurance which we thought ridiculous since the tires came with the car and it's Budget's responsibility that they should be in good condition.

I rented a small car and they offer me one for the same price but bigger. Of course I asked if it was for the same price and they said YES. After this and knowing it was for the same price I agree, well, they ended up charging me double, and now they said I accepted the upgrade!

Was not given the car I reserved, was charged a gas service option that I did not ask for, was charged .22 cents a mile even though I had unlimited mileage. I was asked if I wanted supplemental insurance, I declined but was told I had to initial next to it on the paperwork, turned out when I initialed it I accepted the insurance and was charged $72 for it. When I tried to dispute the charges after receiving my bill, I was told all those services were rendered so I could not get credit for any of them. Sales rep was very pushy and abrupt.

Had a car rental reservation from Budget at RSW airport - arrived and 25 people in line. After 30 mins and not one customer being helped I asked what the problem was and they said, "We are out of vehicles." Really with computer reservations and no vehicles for customers in line with reservations in hand. Being 8 pm and knowing that RSW is a smaller airport there was no way I would even get a rental by midnight.

Rented a car from Budget Fort Lauderdale Airport through Fast Break service and drove to Key West and returned the car 3 days later with a full tank and gave them the receipt for refueling just before I returned the vehicle 2 miles away from airport. It took Budget over 3 days to finalize my contract and send me a receipt and now I find that Budget Key West Airport is trying to rip me off by adding a fuel service and claiming that the car had the fuel at half. They charged me $77 dollars for fuel service!!! That doesn't even make sense since the car I rented has a fuel tank capacity of 15 gallons and fuel in Key West was around $2 so refueling would cost $15 for the price of gas so whatever the FEE is the total shouldn't reach $77.

This letter is intended to bring to your attention the complete lack of customer service and utter failure in the process for renting a vehicle at the airport Budget Car Rental location in Kahului, Maui. My husband and I travel frequently and always reserve a rental car. On a recent trip to Maui we reserved a vehicle from Budget for 2 weeks. Upon arriving at the Budget location on January 30, 2016 at approximately 5:15 p.m. we were amazed to see the entire front of the building congested with people waiting to pick up rental vehicles. There were easily 200 people waiting for vehicles. We were told by those waiting that we would need to go inside and get a number. After obtaining a number my husband was advised by the location manager, Vinnie, that it would be an approximate 45 minute wait. There were approximately 92 individuals in line ahead of us.

Reserved a Mid-Size car from Budget using Priceline - when I arrived at counter at DFW the agent "Vernon" never asked if I wanted upgrade - his spiel was "I have a nice car for you" - that was it. The price was different from what I reserved but I figured it was some type of Airport or city taxes. Yes it was buried in the contract I signed but after a long flight I don't know of anyone who reads the rental agreement word for word. We take for granted the Rental agency will honor our reservation as we made it.

I made a reservation online to rent a Minivan for 12/5/15, to move from my college dorm to my home state. When went to pick up the rental I was told the rental was reserved for the following weekend instead. Apparently if a vehicle is not available for the time requested the computer system defaults your rental date to the next available date. I told the agent I need a Minivan today and asked if anything was available. The agent said, "No," and suggested I call customer service. I called customer service and made arrangements to pick up a Minivan rental at a different location. I traveled to the other location and picked up the vehicle. Once my travels were completed I attempted to return the vehicle at the out of state location specified on my original reservation.

I made a car rental reservation with following details: Budget Standard SUV Chicago (MDW) Reservation dates Sep 4, 2015 - Sep 9, 2015 Itinerary # **, Confirmation # **. As you see I booked a standard size SUV but when we reached to Budget Rent-A-Car they said they don't have any SUV but just standard sedan. So I had no choice to take one sedan. I was advised to call next morning to see if they have any SUV available. I called many times to facility and to the manager directly but no one responded to my call. They did not refund any money so I ended up paying 3 times more than average price.

We rented a car from Richmond Airport. Could smell air freshener but the next morning the car reeked of cigarette smoke. We were traveling to Florida and checked for Budget locations so we can exchange cars since that is what Budget Rent-A-Car customer service told us. Note that Budget Rent-A-Car claims "smoke-free" cars. This is a violation of their contract to me. We cannot find a car comparable to what we paid for and most locations will not answer the phone. I have asthma and this is a health risk. We spent much of the day with the window down so we wouldn't have to breathe the cigarette smoke.

We took a red-eye and arrived in Newark NJ very early in the morning Feb 13, 2016 the coldest day of the year in NJ. The lady behind the counter gave us a car that was at the end of the parking lot. We walked to the car in freezing cold, loaded the luggage and kids sitting in the car. Then we realized there was no key in the car. I walked back to the office. The lady and her manager Mike ** did not say a word of apologies. They offered two other cars in the parking lot which I had to walk in the cold again to look at. No one in Budget cared to help. Mike simply said "Someone stole the key last week, it's not our fault." When my wife complained, the lady behind the counter screamed "You are not even the renter, you have no right to complain," meaning my wife's name was not on the contract!! I don't understand how Budget survived as a company with this kind of attitude. I will never rent from Budget again, even it's free.

I rented from Budget in October in Portland Oregon. I drove it to Bend Oregon one way and left it in a garage overnight. I returned the vehicle 2 days later. They are now trying to say that I owe them $1,000. I even had the gentlemen returning sign the waiver at the end with a written statement NOT TO CHARGE me.

I spent over an hour on the phone booking a car rental in Iceland. The person that I was speaking to stated a certain price and when I finally got an email it was much higher. In addition to that, the country was incorrect. The whole experience was a waste of time and the employees are completely incompetent. I am very disappointed and will not book with them again.

I rented a car from Budget for a 4-day period. After coming home I noticed that I was charged for roadside assistance which I had declined. My first call to Budget resulted in the customer REO "negotiating" with me to refund me 2 days of the fee. I did not accept since I declined the coverage. My second call to customer service was a horrible experience. Mario was rude and laughed repeatedly at my pronunciation, refused to allow me to speak with a supervisor and basically said "There's nothing you can do." I WILL NEVER RENT FROM BUDGET AGAIN.

I rented a vehicle from Budget through our company reservation system. At the airport I told the guy that my company has covered all the extra insurance so do not put any of those on me especially one that cost about $30 per day (I didn't remember it's name at that moment) and he said only the very basic ones would apply. I then signed the contract according to his instruction without careful reading and questioning - my usual way dealing with car rentals as I use them often.

I had reserved a car which I do monthly to visit my husband. My car won't make it. I booked online through Hotwire. I wanted to contact my local St George office to ask 2 question. After 3 days I have yet to speak to my local store. The first day the number was busy all damn day. So I called the 800 number, talked to some call center in god knows what country, just to be given a number in SLC 400 miles away from me, which was also busy. I tried for two days, always ended up in the stupid 3rd world call center repeating my issues 10 times just to be told ** that had nothing to do with my call.

The car I reserved had not been delivered. I chose an alternate vehicle and completed the rental (paperwork AND payment) after which the rep discovered that that vehicle was also not on the lot. I settled for a third vehicle and was given a discount (5%) and my total was $154. I drove my daughter to report for the military and it took longer than expected so I extended the rental for an additional day. I was charged an additional $185 (for a total of $339) and I was charged for TWO extra days. When I called customer service, after dealing with a rude rep, I asked for a supervisor and was told that she didn't have one.

I Rented a car from Budget through rentalcars.com, where they offered a small SUV for around $500 for 5 days in Los Angeles which I prepaid. When I arrived at the Budget counter I asked for a bigger SUV and they offered an upgrade and lead me to believe that with the upgrade my rental would cost about $785 in total, which would be fine. Finally I was charged the initial 500 and also another $785 extra which they now say it was the cost of the upgrade and the extra insurance. So what I thought would be a $500 rental ended up costing me more than $1200. The people at rentalcars.com tried to help and claim this extra charges but Budget refuses to help claiming I signed a contract and accepted the extra cost. So now there seems I can do nothing. I WILL DEFINITELY NEVER AGAIN RENT FROM BUDGE. Worst experience in car rentals ever.

Rented a car Seattle when I flew home over a weekend to visit my family. I was charged $175 for a cleaning fee because my little puppy left a little bit of fur on the seat. I protested the charge as it could have been done for $20. I warned the company if they proceeded to charge me I would never do business with them again as it was an outrageous fee. My dog didn't really leave a big mess and I could have vacuumed the little fur he left, but I didn't have the time. I will never again do business with this company for such an outrageous expense. All rentals get vacuumed and washed anyway after each rental. This was unnecessary.

Do not rent from these people. They will cheat you. Your billing will not match your reservation confirmation breakdown, they added insurance on my bill without my consent. Pure daylight robbery, I was charged $69 extra to have double insurance on their car. I have always rented with Avis for years in and outside the US with no billing issues. I rented a car from these Budget people when I booked flights from Dallas to LAX through Southwest airlines and sounded convenient. Alas, the convenience is not for you to enjoy but for Budget to suck you in their deceptive rental agreement that they can use to siphon extra dollars out for your hard earned income. So if you are renting here go ahead but bringing an attorney at your side to go over the terms on the paperwork is highly recommended. Because that front desk person who gives you the rental is probably going to have you sign up for the most expensive 5 or 7-day insurance policy.

I booked a car from Budget on Travelocity on 1-23-16. On 1-24-16 I called and asked them to change the date from 1-29-16 to 1-30-16. At Budget at JAX on 1-30-16 they informed me the date was note changed, and that I would have to pay for the extra day. Wanted me to pay about $140 for a one-way to ATL. They're crazy! I went elsewhere.

I attempted to book a reservation online. I entered all of my reservation information in, provided my credit card number and was given an error notice that my card was not accepted. I tried again, checking all of my numbers very carefully. Same error code. I then called my credit card company and was told I had been charged not once, but twice!!

I booked through Budget for a one day rental. I used a discount code on the back of my airline ticket to get up to 25% off. The total cost came to $59 if I paid in advance. So I did. When I arrived at SFO to pick up the car, I was greeted by Vincent **, a very rude person. I wanted him to know that I had already paid for the car as he did his thing behind the counter however he never acknowledged what I told him. Finally when he did say something besides ask for my license it was to tell me I would be charged an extra $24 because I was an hour early picking up the car and that I had told him 3 times that I had already paid for the car.

I rented a car and declined the insurance. I put no more than 30 miles on the car and the front tire shredded going down the freeway. I called for assistance. They said it would be an hour to hour and a half. I told them never mind I will change the tire myself and bring the car back for either a different car or a new spare. They gave me a new car. Month later got a bill in the mail for 25.00 roadside service and 169.23 for vehicle repair costs. I called and requested a review of what happened and they said it would be pushed to a different department which I never got a call back.

I booked a reservation via Budget.com. The site was advertising a special on the Ford Escape (or similar) for the same price over two weeks as a full-sized car. I clicked on it, clicked through the pages OK'ing my selection and got to the payment page, which offered a pre-paid price of $398, and I entered my credit card information and approved. The last page came up saying I was approved and I would have the Ford Escape for two weeks. BUT the follow-up confirmation email only had me getting the vehicle for six days for a different price. I tried to straighten it out in person, but they were absolutely unhelpful and said I had to call the 800 number because I was a "pre-pay".

Budget cars look cheap ($12/day and up) compared to Hertz ($24/day and up). But the hidden gotchas are: Extremely high rental charges (minimal + liability) of $48/day. Crappy dented, scratched car with no hub caps, 60,000 miles, squeaky brakes, no power lock/windows - individually lock all doors - broken radio, no USB etc of course. A digital gas indicator with bars which drop from full down within 10 miles. So on return they claimed only 7/8 full and charged $3.70/liter = approx $14/gallon (when street prices are $1.10/liter) for a total of $40 extra. A 5 day car rental of an old car cost $360. Checked with Hertz - same insurance, new model car would have come to $250. Avoid renting from Budget. It is anything but "budget" and gives you all the experience of staying in a roach motel.

On January 8th, my friend and I rented a car from the Budget Car Rental for 11 days to drive around Costa Rica. When initially signing the contract, we specifically asked for the lowest insurance package they would provide, the LDW package. Whether it was due to pure deception or miscommunication because of the language barrier, I was charged with paying for the insurance package that includes not only the LDW, but also their PAE and SCI package. A package that is around $500 more than what we had planned on spending.

I reserved a Full Size SUV weeks ahead of time, but when I arrived, I was told none were available. I was informed Budget would give me a "free upgrade," but found the last person's receipt in the car and they were charged half of what they charged me. The car I was then given did not match the vehicle on the paperwork, so that had to be changed and more of my time was wasted. The car had not been cleaned since the last renter and the last person's receipt was even still in the car. That is know how my "free upgrade" actually cost me double what Budget charged the last person. The gas tank was not full and the window washer fluid was empty. All the floors and the backseat were covered with white road salt. I really cannot think of any more ways Budget could have done a bad job.

I made a reservation for a rent car back on November 2015. The reservation was from 12/20/15 until 01/09/16 in Punta Cana, Dominican Republic. We were supposed to get a Full Size Chevy Malibu or similar make. The first day we went to pick up the car the agency did not get a car for us, so they gave us a Kia Picanto mini, (this car was so small that our baggage did not fit in there) stating that they will provide us the car we rented by the end of the day.

I rented the car in the Little Rock, Arkansas Budget service site. I had asked for a car comparable to a Ford Fusion. At the time of pickup no cars were available and I was given a Dodge Challenger to drive. The following morning, very early, I drove to Dallas and parked at the hotel. Next day I noticed in the that the passenger side rear tire appeared to have almost no tread on it. Customer service was contacted. They stated the only location to return the car was to DFW airport, which I did that afternoon.

I had terrible experience with them. I rented a car during the summer for about 50 days and paid fully. When I returned the car at Los Angeles airport, they kept me waiting for about 45 minutes and told me that, "You owe us $250." I showed my reservation documents and convinced them that the car was prepaid. They had a bug in their system which was only showing the payment for one month, not for 50 days. I was about to miss my flight. I returned home and kept receiving letter that, "You owe us."

We prepaid for our rental car over 2 months ago. When we arrived at the counter they had run out of cars. They didn't try to assist in finding another rental - just "sorry there's nothing we can do."

I wrote a complaint to Budget after $640 debit on my Amex credit card for additional options selected by Budget agent in Miami airport without being informed. Recently I have been refunded by Budget. I appreciate Budget Customer Service.

I reserved a standard car (Chrysler 200 or similar) 11 days in advance for a trip to Dallas. Upon arrival, on my reserved date and time, they had 'no cars' available and only had SUV's. They said they rarely have cars available at this location. I asked about another location and they said they had already checked and that there were 'no cars' available at any other locations either. Since I had made plans with my daughter in Dallas that evening, I had no choice but to take one of their 'gas guzzler' SUV's, only got 20.6 MPG.

On December 2015 I rented (booked) a mini van on Budget Rent-A-Car of Miami Collins Av, and when I arrived there, they did not have the car for me, for my surprise in the store had three more customers with the same problem. The attendant told me that some another customer was going to return the car in one hour and told me to wait. With no choice I waited, but the car did not arrived, by the way he was gambling with my time because he could not guarantee that.

I phoned Budget to inquire about adding a driver. The customer service rep kept asking for detailed information. I only wanted to know a yes or a no and he hung up on me! Hanging up the phone on someone is the rudest thing you can do to anyone, let alone a customer. Good grief Budget!

We booked a rental for our trip to Phoenix months in advance. We found out a few weeks before our flight that it would be delayed 3 hours, so we called to change our pickup time. We were told not to worry, our car would be there, and we would still have 24 hours to return the car. When we arrived at the Phoenix airport an additional 2 hours later due to further flight delays, Brian, the rep we dealt with, told us not to worry, we would have 24 hours to return the car (so 3 pm instead of the original 10:30). So (after an hour wait in line) we got to our car to find it to be a compact SUV, meaning we had to drive 2 hours with luggage on our laps! Since we were already very late, we didn't try to get it switched (and wait another hour!) So we returned the car at 12:30 the next day - only to find the location in Tucson closed at noon!

I booked and prepaid a full-size car rental using Budget website. Everything seemed okay until I arrived to the airport in Ponce, PR. After having to wait 2 hrs due to an alleged computer malfunction, I was advised that the only cars available were compact and that they would get the type of vehicle I ordered the next day. Moreover, I was assured by the employee that the manager would be calling me the next day to arrange the vehicle exchange. The next day, 12/25, I received no call from Budget. I called the local office and the person who answered stated that she was not aware of the issue and said that no manager was available and furthermore they had no vehicles available. I submitted a formal complaint to Budget online and 5 days later I received a boilerplate response stating that they are investigating.

12/18 I prepaid for a car rental with Budget for a discounted rate. On the day I dropped off the car my credit card was charged an additional $258. I called Budget and they stated I agreed to additional insurance. I said, "No, I did not. Please send me documentation showing where I agreed." I received the additional insurance documentation via email (promptly) and the signature was not mine. I called customer service back and they stated, "Since you used the service we can't give you a refund." I see below in many other complaints this is what they are doing. I called my credit card to dispute the charge and told them this was fraud. I will be calling their corporate office 1-800-525-7521 on Monday. Maybe if a "Class Action Lawsuit" if filed against Budget this won't happen to more people. BEWARE OF USING BUDGET.

I left my scheduling book in my rental when I returned it and called customer service immediately to see if they could retrieve it. I spoke with Raven who was very nice and called me back when she found my item. I immediately went back to Budget and retrieved my book. My mother gave me an envelope containing a some cash to help me with some finances, and I put in my scheduling book. I checked that the envelope was still there when I picked up my book but it wasn't until I got back to home when I found out my mother gave me $1,000. I was short $400, and I gave Raven $20 for retrieving my book but at the time didn't realize they had already stolen 40% of my gift. I am disabled and ill making me unable to deal with this situation at the time. The Budget employees of Boston Logan Airport are nothing but conmen and thieves. I would stay far away from this business in the future.

I reserved a rental car thru budget at the Ontario California airport. I paid for it weeks in advanced with my bank debit card. Had no issue. Was told over the phone that when I arrive to bring my D.L and debit card. Which I did but when I got to the counter with my husband and 2 children they tell me that they need to run my credit. Once they did they then say "sorry but you don't have good enough credit to rent one of our cars", at that time I'm pissed. I prepaid for the car that I can't get now and my kids, husband and myself are stranded in Ontario. They wouldn't give me my money back. I had to call their 800 number talk to 4 different people to get my money refunded to me and then told it takes 5-7 business days. WHAT. So you're telling me I prepaid for a car I don't qualify for.

First of all, Budget and Avis are the SAME car rental company. Rented a car in May for a week in Honolulu while on vacation. Paid almost $500.00 for 7 days but figured everything in Hawaii was a little bit more expensive... Oh well. On day four, family and I went out to eat and returned to find our car would not start. The battery wasn't dead, but apparently the key fob or the anti-theft system wouldn't allow the car to start. It would've been nice if I had TWO keys, but that was never an option I guess. I was on the North shore about as far away from my hotel and Honolulu as one can get and had to call the 800 emergency number. Long story short, they brought me another car, took the non-starter and we continued our vacation. When I turned in rental at end of vacation I asked if everything was in order and if there were any additional charges and was told no... Everything’s fine.

I rented a car for two weeks and rejected all add-ons when they were offered to me at the check-out desk. I even prepaid for the rental six days prior to picking up the car. When returned the car, I was charged an additional $119.59 for the Road Safety Net ("RSN") option. I told them I did not accept any of the add-ons offered, but they told me they "checked their records" and said that I did accept the RSN. THEY ARE LIARS AND SCAM ARTISTS. So far, Budget has ignored all my follow-up emails. I am contesting this with my credit card company.

I made a reservation to rent a car, called back to change and was quoted a different price since I would be returning it 27 hours earlier. When we returned the car, we were charged the full amount. When I talked to Budget about the cost, they said I was charged the full amount because I had the car for 8 hours our second day. Wrong - will never rent from you again.

I book my car and when I went to pick it up I check my bank account and they had charged me 3 times for the same rental. I ask them why and they had no answer. They assured me it would be refunded in 5 hours. That was a lie. It has been two days now and still my money has not been returned. I usually rent from Enterprise and have never had a problem. Do not rent from Budget. If you do, be prepared to get ripped off in one way or the other.

Made a car reservation with Budget Rent A Car. The day before pick-up of car, received a call from the Budget Rent A Car manager saying the car was not available and offered an unacceptable replacement vehicle. They wouldn't even give a discount for the inconvenience. I will NEVER use Budget again. Poor business practices. If you commit to having a vehicle, and I have a confirmation from them, you should deliver.

We rented a car from Budget. My husband inspected the vehicle for damages at the time of pick-up as best he could as the vehicle was parked in a darkened airport garage. On the way home the tire pressure light on the dash came on. The car was handling fine, so we finished the short distance to our home. My husband then check the tires, which were much easier to see since the vehicle was now outside. One of the tires had a large gash in it and the rim had a rusty dent, in the same area.

I rented a car from Budget rental car on 11/16/15. Once I got in the car and was at my destination I notice the tire indicator light was on. I called roadside assistance as directed when you get the car. Roadside assistance came out, changed the tire and left. At no time was I informed that I would have to pay for a new tire. Upon returning the car, I let the desk agent know what happen and I received a discount for the inconvenience. Two weeks later I was charged for that service and I have yet to get a receipt. Each time I have called I'm directed to another department that does not handle this. It has been over a month since I returned my car and still have nothing to show for the extra charge. NEVER EVER RENT WITH BUDGET. THEIR CARS AND CUSTOMER SERVICE ARE BEYOND TERRIBLE.

I cannot begin to express my displeasure at the outright fraud on behalf of Budget in regard to the above rental. I booked a rental car through Hotwire and was quoted $213 dollars for the 8 day rental. When I showed to pick up the car, I was informed that there is a mandatory insurance of $191 and the car would not be released without these coverages.

I was told by my elite credit card that Budget offered better deals on rental cars thru them, but found out this is not true unless you contact them in advance. I had a car repair that was going to take a day or two so I went to Budget and they informed me I would not get any type of good rate without advance notice. I just needed the car for one day and to me, one day meant that I could return the car at any time the next day as I can when I rent with Enterprise.

I made a reservation online. When I checked in at the airport I was asked to add several items. I verbally declined extra insurance. I stated I am covered by my personal policy, roadside assistance (I have AAA) and a larger vehicle (I was told it may snow so I should get an SUV. I stated to keep the mid size.) I went through the screens (can't remember the exact wording, but there were no prices for anything on the screen). When I returned the car I had an additional charge of $86.97. When I called the 800 number I was told that I signed the screen and the charges stand.

I missed a flight from Dallas Love Field to Albuquerque on 11/10/15 and rented a car to drive back. The Budget Rent a Car employee Bobby who rented me the vehicle didn't tell me about any return period grace time and told me I was "covered" for insurance and then charged me for liability insurance etc. without asking me or telling me it was optional. I hit some traffic and was checked in at 7:23 pm, the arrival time printed on my rental agreement was 6:55 pm. My original charge was supposed to be $238.98 for a one day, one way rental. The employee named Sarah at the Albuquerque airport where I returned the car charged me for another day bringing my total to a whopping $433.36 for a one day rental.

I had been a victim. I had been stolen. On December 9th 2015 I called Budget Car Rental in Nashua, New Hampshire. One of the employee that work at this location, led me to give my credit/debit card information with the understanding that it was only to secure the rental. But he said that no amount would be charged on the card unless I came down personally to the store and sign the contract, and confirmed the transaction. I had this conversation over the phone around 2:30 pm and I was supposed to come down to the store to see the car at 5:30 pm that same day.

While in Louisville I rented a car from Budget for three days travel. On the 3rd day the car broke down, so I contacted Budget and they dispatched their towing company and picked up the car. Next I receive an additional charge for $773.56 for extra days rental not used. Have tried to contact Budget but they keep referring me to their different departments without results. Their reps are very rude. Stay away from Budget Car Rentals.

We have rented cars with Budget 8 times, for a total amount of $1,400. The first time we rented a car was on the 25 of September and it was for the day, and we encountered a major problem. The doors of the car locked automatically when we closed them. As we informed one of the employees at Budget downtown Flagstaff, we were locked outside of the car, with all the car papers as well as our personal belongings in the car. The engine was on, and we were unable to do anything. We therefore called Budget, asking them for help. The person on the phone, wouldn’t send anyone to help us out since we wouldn’t give the reservation number (knowing that I had repeatedly explained that all the papers were locked inside the car). At the end of the call, the employee informed me that they were going to send someone to open the car for us, and that it would take around 30 minutes.

I made a reservation to pick up the car at a location. I called to confirm and suddenly was told that my reservation has been canceled/dropped by the system. Apparently, that location had a big demand so they just dropped my reservation since they made more demands than the offer. It'd have been worse if I went there and find out that there is no car available. I was a bit luckier to call and confirm. They didn't even care to notify me that my car reservation was canceled by them for no valid reason. This business has NO place in the car rental market and consumers should avoid them and punish their bad practice...

We returned our rental car in excellent condition. Had the inspection upon the return and the woman inspecting the car said everything looked good and have a nice day. Thinking everything was fine until our credit card was charged 150.00. for excessive sand in the car. We never went to the beach! There was probably some normal gravel from the street/pavement. We called to complain and they said they will send our complaint to the accounting department. 2 weeks went by we checked again and they said no they are not reviewing it, and they never had record of our fist phone call. So we will be taking this to the Attorney General's office because this is fraud! The thing I regard most is not reviewing all of the reviews of Budget prior to renting our car because I would have never rented from them! They have terrible reviews. So protect yourselves. Theirs initial prices are lower but they get their money at the end. Beware!

Budget Rent-A-Car, USA - "A happy customer is an opportunity wasted." Budget's business strategy - very basic cars and "sharp" practices dealing with customers. "Compact" car - fine if you are compact, less than 5'8" and 90 lbs. "Intermediate" could seat 5, but only Snow White and four of her dwarves. Do NOT believe what the agent tells you the form says. Always read very carefully before you sign anything; have your glasses, a magnifying glass, and take your time. The forms are very complicated and hard to interpret. They are not designed to help you. They are meant to confuse and get you to sign for things you don't want, and that's very expensive. Particularly at airports; if you are tired, jet-lagged, fed up after waiting in a long queue and desperate to get moving the agent is more likely to make "mistakes" and get your answers wrong. YOU will end up paying for what you had refused and probably enough gas to fill two cars.

If I could give Budget Rentals a 0, I would. Terrible! Everything about this company is worthless and horrible! NEVER going back. I suggest everyone do the same, or stay far far away. Here's my experience! Never rent from Budget rentals, please. The experience I suffered through renting a truck and trailer from them was horrific. Honestly it was.

This was the worst rental experience I have ever had. I rented a car on a Tuesday afternoon to go away for the Thanksgiving holiday with my family. Tuesday evening my son came down with a stomach virus. We cancelled our plans and I returned the car that night. I had it for all of 6 hours, most of which it sat in a parking garage while I was at work. It was driven 4 miles. I was "changed" to the daily rate when I returned the car early, which for one day was nearly the same price as my 5-day rental. The agent at the location was rude and not at all helpful. Then I called customer service and got similar treatment. I was NEVER informed of any change to the rate structure if I returned the car early.

I reserved & prepaid for a rental out of the Akron Canton airport. Because my flight arrived after the closing time I called before reserving the vehicle to inquire as to whether they would stay to give me the rental; I was assured they would and they put my flight information into the system. I know this was done because when I called on the day of the reservation to again confirm someone would be at the counter to assist me, my flight information was repeated to me. Upon my arrival at the airport, at midnight, there was a sign on the budget counter saying go to the Avis counter. There was no one at the Avis counter & the girl at the neighboring desk said, "he left". When she messaged him he said there was no flight information in the system.

Thanksgiving weekend. Traveled over 1,000 miles. The Bluetooth in the car would not sync up to my phone. I would not have rented this car had they told me. When I called, the customer service rep was sorry but refused to place a credit on my rental. Not sure if I would rent from them again. Nice car but Budget should inform people of the antique car they are renting. By not having Bluetooth I had to pull over numerous times for traffic advisories and direction updates. Frustrating!!!

I hired a Ford Kuga, the car had not been previously cleaned and the fuel tank was not entirely full. I returned the vehicle and ten days later $462.45 was debited from my bank overdrawing it. I contacted budget and they had made an error so they electronically refunded the money but told me it may take 3 weeks to clear. I told them this is unacceptable as I'm a single mother of 6 on a pension and they had overdrawn my account causing me hardship and overdrawn fees. Their response was... "Sorry but we can't do anything else."

I never write reviews but my recent experience with Budget deserves to be heard. I rented a car from Budget for my trip to Costa Rica last week and I will never do so again. I had been saving for the trip for over a year and paid close to $500 for a rental car for 6 days and insurance. More than enough to expect proper customer service. The first issue was they never gave us an option on if we wanted a manual or an automatic car in the online purchase or during the very long pickup at the office when we arrived. When we realized it was a manual, that neither of us knew how to drive, we ran back in and had to wait another 40 minutes for the only automatic they had in the lot to be cleaned. They said we were lucky they didn't rent it out to anyone else, but we were never asked to give a preference.

I rented a compact car from the Colorado Springs Airport. Less than 2 hours later I got a flat. When I pulled over to change the tire I discovered there was no spare but a pump for a temporary repair. Unfortunately I could not use it since the tire blew out completely. When I called road side assistance they were helpful but was told it would take 85 minutes for a tow truck to get the car then it would take me and my companion to the airport to get a new car. I asked if they could just bring me a car as a separate 'transaction'. It would save me a ton of time especially since I was not in a good part of town and it was getting dark. The representative said they could not. I had to wait for the tow truck. This really blew my plans for the evening.

Budget Rental Car Company's Horrible Customer Service: I just want to say "Thank you" to Avis/Budget for its lousy customer service. On Veterans Day, my father who is a 70-year-old veteran asked me for help in booking him a car so he and my mother could drive to go see their new baby grand-niece. Since technology is challenging for them, I did and prepaid with my credit card hoping to help them avoid any "hassles" at the rental office. Upon returning the car to the location, they had to wait in line while the sole customer service agent managed a busy line due to the NASCAR event that was in town. By the time they were checked back in, the return time had already passed and they were charged double the amount of the original online agreement that was prepaid.

I rented a car for 10 days at the Bradley Airport in Hartford CT. I asked if I could turn it in a few days early and the agent said yes, I would only be charged for the first 7 days at the daily rate of $25/day. I just called to try and return it 2 days early and the agent told me the total price would INCREASE by $50+ for bringing it back early. I told her NOT to make the change, and asked additional questions, and she hung up on me. I called back and found that they changed my reservation, are charging me more, and they cannot fix the mistake and put it back to the original return date, lower cost. I also asked to change the drop off location to one about 30 minutes away and they said the price would INCREASE $300 for that type of change. I will never use BUDGET again and I am sure I will have issues when I return the car in a few days.

What was a confirmed rental price of about $200 turned into a bill of over $800 due to added insurance charges and daily fees I absolutely DID NOT agree to. They did not accept my dispute of the charge and was forced to pay the full amount.

I picked up a car from Budget in Hendersonville, TN on Nov 10th. During my travels to Washington State the car began having mechanical issues. The windshield washer fluid mechanism didn't work, the oil service light came on, the steering wheel was sticking, and the car was wrecked previous to my rental. I initially contacted Budget and spoke with Jay on Nov 12th and which time he advised I needed to call roadside and they would issue me a new car and bring it to me. I advised I was traveling at the time and he said I could call when I arrived. On Nov 15th I then contacted Budget Roadside and spoke with Jerome, explained the situation again and he said I had to take the car to Budget location and they would exchange the car for me. I asked which location in which he stated the Bremerton on 6th Street.

I have a massive complain about Budget Rent-A-Car Madison Airport Wisconsin. On 13 October 2015 I went to collect my rental car which was a Ford Fusion (or similar). The agent (with glee) offered me an upgrade to a Toyota Highland. When questioned if there would be any additional charge we (my son-in-law was witness) an absolute no. Imagine my surprise when I downloaded my final bill (they didn't process it when I turned the car in on 13 Nov 2015) that I had been charged $25.00USD per day more for the car. They also charged me $250USD for a smoke cleaning fee. No one smoked in the car, I made sure of that. Budget doesn't care one bit. $1000USD is a lot of money. Beware folks don't let Rent-A-Car company process your return after you have turned your car in. No matter what they say.

I had rented a car on-line and showed up to pick up my car at 11:15pm. There was a line out the door. I waited over 45 minutes, it was after midnight and when I got to the counter I told the agent I didn't want any added insurance or other offers. She produced an electronic screen and told me to sign which I did. I was never given a copy of my contract. When I returned the car I got a bill for 3x's my original price. They had snuck in a $90 charge for additional insurance that I specifically denied. I am 100% sure that this was on purpose now that I have read all of the other comments. I cannot get the fee taken off my credit card because I did sign the line for insurance and they said it was my responsibility to get a copy of the signed contract before I left with the car. BUYER BEWARE. I am shocked a national car company can get away with this for more than a day. I feel like picketing their location.

My father and I rented a car at the Jacksonville Florida Airport desk. When we were asked if we wanted insurance and damage waivers through them we declined because we already have it with our insurance company and with the credit card we used. We after a week we exchanged the car for a larger one. We noticed that they had indeed charged us for these extras among several other charges we had declined or were not aware of. When we made the exchange we were very clear about these charges and did not want or need all the extras on the larger car. A week later we returned the car at another location. Once again we were charged for the "waivers" plus other outrageous fees for several other options we did not ask for.

I reserved a Van for 8 days at a stated millage charge of 0.95. Due to an unforeseen problem I ask if I could get the Van a day early. They said "ok" and when I picked it up they said it would now be $1.13 per mile. I called customer service and I understood them to say they would honor that rate, and to call when I returned. 9 days later it was still set at $1.13 and they played dumb with me. During the discussion, I was transferred to another person and the phone rang for many minutes and no one answered. I will never do business with them again.

I was quoted 35.00 a day with 11.00 for insurance. I am paying 85.75 a day and 38.00 for insurance. My car is in the shop which is why I had to rent. Day 2 of having the car it smells like cigarettes. The bumper is cracked the temp gauge is on. Because I need it I have it but will go careless for the next 5 days because they are charging me so much. They have been rude, and anytime I have called they disregard what I have to say. Never again! I added a picture but I haven't returned it yet. I have needed to extend the contract.

While my vehicle was being repaired, my Mom was nice enough to rent me a vehicle. I, personally, had been renting from Enterprise, but my Mom's choice was Budget. Once the account was closed, she received an additional charge for fuel at a rate of $8.99/gallon which came up to $27.18 for 2.8 gallons. In the 18 years I have been renting vehicles, I have been quite careful about making sure the gas gauge shows Full. Apparently, with Budget, this method does not suffice. When questioned on the charge, the agent explained that it is not considered Full according to what the gauge shows, but only by when the gas pump "clicks off". I will never rent from Budget.

I dropped the vehicle back off at the Budget at BWI airport early one morning before there were any employees on duty. So, there was no one there to verify that the fuel in the vehicle was on full or to give me a final receipt. A day later, I noticed an additional charge on my credit card and called Budget's customer service. I was informed that I was charged for fuel because the vehicle was not on full and that I had been charged for XM radio. Luckily, I kept the receipt from when I put gas in the vehicle that morning and the customer service representative I spoke with informed me that the charge for the fuel will be removed upon receiving a copy of this receipt. However, he stated because I had signed the contract accepting that had the XM radio charge, I couldn't be reimbursed for it. When I was at the counter picking up the car, I was asked if I wanted insurance but never asked if I wanted XM radio.

Rented a car from Budget at O'Hare location and prepaid online, big mistake. I handed the lady behind the counter my reservation information and informed her that I did not want any extras. She told me that everything was fine and there were no extra fees. They are so nice while you're there you feel like they are very trustworthy people (Do Not Trust Them). A few days after returning the car I see additional charges for Lost Damage Waiver at $13.50 per day and RSN at $6.99 per day. When you try to dispute, yeah good luck on getting someone to actually call you back. I had to go through my credit card company and dispute the charges in order to finally get someone on the line and luckily they were able to retrieve half of the money back. It is very obvious that this is how they train the employees and I will definitely let everyone I know not to go there.

I booked a car online for budget port everglades. I came off a cruise ship and went straight to the car hire location. I stood in a line for nearly 1 hour. Finally I was taken. I hadn't prepaid for my hire which was fine but I was told that I would need a hold on a card for 800 dollars. I was told in the UK by Budget that all I would need to pay was the car hire plus the fuel deposit which would be no more than 100 dollars. Anyway I wasn't happy but as I was in the middle of nowhere with my wife I said "ok".

Vancouver Airport Budget - SCAMMERS! When we were leaving our hotel, I hopped in the front seat of our rental vehicle with my hands full and my spouse took my jacket and put it in the back seat. In retrospect he says he knew he shouldn't have because he had a feeling we would forget it. Our luggage was in the trunk so when we returned the car to Budget at the Vancouver Airport we completely forgot to go in the back seat. Once we were situated on the airplane I turned to him and said "...where is my jacket?" We forgot to grab it! I didn't think it would be such a big deal getting it back but I tried to call Budget immediately and the person I spoke to told me they will call me if anything was left behind and I am not allowed to have a phone number to reach someone at the Vancouver Airport location directly.

I picked up a car at the Bob Hope Burbank Airport. I expressly told the lady at the counter that I did not want any additional insurance, two or three times. When it came time to sign the agreement, I signed it naively believing that no additional charges had been added. However, when I got the credit card bill, I saw that I had been charged for Loss Damage Waiver insurance, which I had declined. When I contacted Budget, I was told that since I had signed the agreement, I owed the money. Tough luck! One of two things is true: either the lady surreptitiously added the insurance charges even after I had declined the insurance, or she made a mistake. In either case, Budget doesn't want do anything about it. I recommend using another rental company, especially since I see that there are other complaints exactly like mine on this site.

I called Budget agent at the Dayton airport a week before a planned week trip to reserve a full size car. The agent said not a problem but to make sure that a full size was available it would be better to pre-pay (first mistake). When I arrived to pick up the car there were five people in line but only one agent, 30 minutes later he proceeds to tell me there are no cars available and the only thing available at my prepaid rate was a small pick-up. I explained I prepaid because they promised availability of a full size car and how was I going to put four people and luggage in a small pick-up truck. He stated there are no guarantees and that was all he had.

Was my first time renting a Budget Car Rental in Orlando airport. I always rent with Enterprise the wait in line was about 45 min then was charge way more than was told which we had already paid for the car about 308. When we was charged another 368. Which was not even told that he said all we had to pay was 14.00 a day for insurance which calculated to 108 and no one can explain why and we never got a cent back. I will never ever rent from Budget and we paid even extra over the phone another 115. For an upgrade and we still didn't get an upgrade we end up with a tiny car for 5. Shame on you Budget! I will never rent from you ever!

Hi, I rented a car from 10 to 25 July 2015 with priceline.com and provider was Budget in Frankfurt Airport terminal 2, Germany (Budget Rental Agreement **, Vehicle registration **, Priceline Trip Number **). If the rental price was OK (354.99 euros), the car insurance price calculated and offered by Budget was a total unacceptable: 835 euros with 235 bigger than the rental price. I'm a 57 years old engineer with more than 25 years internationally driving experience and is the FIRST TIME WHEN I SAW THAT A PRICE OF A CAR INSURANCE IS 235 BIGGER THAN THE RENTAL PRICE.

We were booked on The Pride of America on August 29th out of Honolulu, we had reserved a rental car from Budget for August 30th & 31st. We prepaid the rental fee as it was cheaper to do this. When we boarded the ship on that Saturday we found out that the schedule had changed due to Hurricane Ignacio and we would be in Maui on September 3rd & 4th instead. We gad also booked with Budget on Hilo and that date changed. We started contacting the tour companies and Budget to change our dates, all of the tour companies changed the dates without any issue.

Rented a SUV at Reagan Airport in DC. I asked for prepay on fuel. Was told they did not offer it at that location. I always get it so I don't have to get it on the return. Last thing you want to think about when heading to the airport is your gas gauge full. I will not fight the charges for the gas. I would just like everyone to know what to look out for from Budget if they rent a car. If you don't gas up you will get charged $9.00 a gallon for gas! As a business owner and frequent traveler, I know how to take care of customers, but Budget doesn't. I will use my time more wisely by spreading this on different social sites so no one else falls into this trap.

Received a quote from Budget to rent a car in Prague, Czech Republic for 178 Euros for six days with full insurance. Was billed 496.46 Euros instead. The reason was when we went to Budget Car Rental company in Prague, they added several surcharges, plus added 21 percent fee and added conversion rates in the local currency that was again translated into dollars, so the final payment required was $588/-. They charged 99 Euros for 5/8 tank, when to fill the tank, it costed me only 35 Euros. BEWARE of BUDGET's International Partners as they cheat you and mistreat you. When we arrived to receive the car on the day to pick up the car, there was a huge line with only one person at the counter, taking us almost an hour and twenty minutes to pick up the car. The local company added 209 Euros in "over-charges", out of which we did ask for a GPS at 5 Euro per day for six days or 30 Euros that was legit.

My sister is a travel agent and booked a car online 11/1/2015 for me to pick up in the evening 11/2. Usually, we use Hertz. To save money however, we decided to try Budget. Thusly, she did the booking and read the terms allowing a debit card only for the counter personnel, denying me in lieu of a credit card they now claimed was needed! What a rip off!! I had to get the Hertz counter to get another one of their cars!

I picked up a rental car for my honeymoon at the Denver International Airport on Sunday, October 25th. The rep behind the counter asked if I wanted any additional coverage. I said no (I have rented cars for years and always decline coverage). He put on the computer pad that I wanted the coverage and me, trusting a smiling face behind the counter... I signed (thinking I was declining). I was charged over 300 dollars for this coverage and after speaking to 3 reps at Budget (1 at the airport location and 2 at Budget customer support, one of which is a supervisor), they said that they have to go by the signature pad and I am stuck with the bill. I understand I signed it, but the rep behind the counter was extremely dishonest and Budget doesn't seem to care about that. They have my 300 dollars. That's what is important to them.

I am absolutely disgusted and offended by the service Budget USA has provided me with. I have never experienced such rudeness, disdain and disrespect from a company before. As a lone female traveler in my twenties, I was given a car at LAX with the check engine light on and told to ignore it because it was an 'electrical miscommunication'. 48 hours later, driving through a forest in Arizona at night... with no mobile phone service... the car's engine started grating and wouldn't go faster than 30 mph. Due to Budget's negligence and complete disregard for the safety of its customers, I was forced to spend a traumatic and terrifying night alone, sleeping in the back of the car. The next day I was rescued by the police and Budget provided me with a new car with the change engine oil light on... again, I was told to ignore it.

Rented an economy for two days through Budget. I picked up the vehicle, did the walk around inspection with the agent. The agent directed most of the inspection, pointing out the obvious dings, and scratches on the paint. Gas was not discussed with agent. However, when I got in to drive the car I took note that the car was filled to 3/4 of a tank.

Service was absolutely terrible. I am active duty military and called to book a rental car even though I'm 20. They told me several times and my supervisor that it was okay if I rent a car even though I'm under 25, I'd just have to pay a fee. After my supervisor drove me 5 hours to pick my car up, the man at the front desk said I could not get a car if I wasn't 21 and when I informed him I was told multiple times it was okay, he said "Well if you call to book the car, we will tell you whatever we need to in order to get you to book it. But when you actually get here and check-in, that's when we actually enforce the rules."

I returned a vehicle 40 minutes late and was charged for another full day for the vehicle, including taxes, fees, waiver insurance and a $10 late fee. How can you charge me with both fees? It should be one or the other. I know this can't be legal. If you want to be technical, the time printed on contract is not the actual time you receive your vehicle. It's the time agent start the paperwork, because I was still completing paperwork at the time the contract said I picked up the vehicle. The exit gate can verify the time I exited the business. RIP OFF.

Hi, I am a single, young female traveler on a tight budget. I chose to rent my car from Budget as I read reviews online that said they were one of the few companies who did not charge additional fees at the time of pick up. I called to book my car a few months ago over the phone and was quoted approximately $170 US included underage driver fees and all coverage. I specifically double check with the lady on the phone that this would be the FINAL amount and that no additional charges would be added at the time of arrival! She said this was the case and I would not be charged any extra. I was to pay on the phone with credit card, however, your service was down and the lady gave me a 20% discount (Bringing the price to approx $153 US). However! When I arrived this morning to pick up my car I was told it would be $290.

Originally made a reservation for pick up on a Friday. 4-5 days prior, we called to change the date to Thursday. We were told that there was no problem and we could pick up Thursday at 5 pm. We arrived at 4:15. The place was closed. There was a sign on the door that said they were open until 7 pm. We called customer care, and after struggling to understand what they were saying, we were told that there is nothing they could do, and they could not promise anyone would be there the next day. Now Friday, we pick up truck. Upset that we are starting the move a day late, we pay for truck, and leave and load truck. About 2 hours into our drive (into the middle of Nevada which is basically the middle of nowhere) we stop for gas.

I hired a car from Budget at Orlando airport, it was pre paid through EBookers so shouldn't have cost me a penny more but I ended up with a $171.90 charge for extras I was never consulted about. I was asked to take supplemental liability insurance, which I declined, saying I wanted no extras, but when I got the receipt upon return there was this big charge and two extras included on the agreement (personal effects and emergency sickness).

Beware! We filled up our rental and went directly to the rental car return within 1/2 hour. We were charge $43 for fuel and the tank was full. I wrote Budget to complain and they told me, we should have showed the receipt to the attendant. The attendant looked at the gas gauge! It was full. No more Budget for me. I hope they enjoy that $43, because they won't get another cent from me or anyone I know, that is thinking of renting from Budget. I had a reservation for tomorrow, but I cancelled it and booked through another car rental service. Done!

Rented a car for a week and after returning was charged almost $300 more. Started a dispute with card company, continued to rent then got notice in mail that I owed $100 for a red light ticket. I didn't have car that date, then on a rental again was charged almost $2000 for damages, towing fees several times and fuel they say I was responsible for when I filled tank up and didn't do any damage. Was given a slip with "taking as is" on it before any damages were claimed. Tried filing a dispute with BBB and Budget's response is that they can't pull up any records.

Don't use Budget Rental car!! Just got charged for going through a non-existent toll booth 3 weeks ago. We never drove on a toll road while in Texas!!! Budget says we did and laughed at Me when I told the customer service guy that we would dispute the charge and NEVER use Budget again! Budget will NEVER get any more of our hard earned money again!!! Plus he stated that they don't check their e-tolls after every return. I then asked how to fix this problem and again he laughed and said "You need to fight it with Texas department of transportation." This company is the biggest rip off place around. I know we are never going to use them again and I hope no one ever uses them again. I would love to see a company that rips people off go under.

Arriving at Midnight + did not expect (and should not have) a line of over 50+ people checking out their reserved cars with 2-3 agents. One was on a break while 2 others worked. Everyone in line (not just myself) was exhausted and stunned that they were going through this awful experience. These were not walk ups.

Rented a vehicle through Budget.com for a vehicle in BWI Airport Hanover, MD and prepaid. When checking in, check-in was slow and numerous people in line. At my turn, customer rep ask the usual if I wanted the insurance, etc. and I informed her I wanted nothing extra. She then had me push buttons on a small screen to accept I was declining items. Then gave me my bill. My mistake, I didn't read the bill because she had added that I wanted some type of emergency roadside assistance as an add on that I found when my credit card bill came in added an additional $109.98.

Rented a car for 2 days & at first I got quoted a very reasonable price. Only halfway through the process, realized that there were so many additional hidden charges. Ended up paying 40% more than alternatives.

The intermediate car (Chrysler 200) at Toronto airport for the price of $285.00 Canadian. When I arrived, no Chrysler 200 and put me in a Hyundai Elantra (TOO small). Only thing left was a Santa Fe, double the price, $438. I was accessed additional fee in addition and a 3% conversion rate. No more Budget for me!

This review is concerning the Budget at Boston-Logan International Airport: On the one hand, I have to say that our desk to car experience as well as our return were fast and efficient; additionally, the customer service agent at the desk was friendly and the car was very clean. However, my husband and I were mistakenly charged for added coverage and, try as we might, cannot speak to anyone who will consider a refund. I booked through Expedia, so I'd paid for the car well ahead of time.

I rented a car from Budget for week using the travel site Orbitz. At the Orbitz site I included my Fastbreak number for points and I did not purchase any insurance with rental. When I returned the rental car I realized I have been charged for Loss and Damage Waiver (LDW) insurance for each day of the rental. When I contacted the Budget Rental customer Service they refused to refund the insurance portion. I mentioned that I reserved my car though Orbitz and I rejected the insurance when I reserve my car and at the time of rental pickup I did not accept the insurance since the section for accepting rental was not initialed by me.

I rented a car through Budget Rent-A-Car's website and prepaid to have it ready when I arrive (no issues here). Drove it around for 5 days, no accidents, no damage, etc. When I returned the car there was no one at the counter, even though it was during their official business hours of being open. There was a number to call, so I called it. They instructed me to park the car at their designated Budget Rent-A-Car parking spot, so I did; and then drop the keys and documents in a lock box... which I did.

I'd give this place 0 stars if possible. I booked the car online for a reasonable $69.40. I returned the car 3 days later and was presented with an additional $160.91 in charges. Apparently, they tacked on full coverage without my consent. Called the billing office and they were beyond useless. They took no attempt to understand my situation. I have no need for full coverage. I have rental insurance through my credit card for free!!! Beware!! Avoid this company like the plague!!!

First of all, I told them I did not need their extra car insurance and they tricked me when filling out all the paperwork. It was very late and I had my young kids with me. So instead of making my life easier, they just kept scamming me out of money. After I was tricked into signing up for their insurance that I specifically said I did not want, they told me about the toll fee device I could use and pay for all the tolls at the end. Of course, they did not tell me about the $15 a day fee to use this service!!! That night I realized the insurance mistake and they refused to fix it over the phone. They made me stop my vacation and come in person. I will never rent from them again.

I called to find a rental car for my daughter to drive to Tampa from my home in Florida. I was told she needed a major credit card. I thought she had one, and was quoted $69 for two days, which included insurance. When we arrived, she only had a debit card, so I had to pay for the rental, which came to &155; more than twice what I was quoted! Apparently I had to assume ALL responsibility, even though I won't be driving the car. And because I won't be driving, I had to pay extra fees for an "additional insured"! Why couldn't I just pay for her rental and let HER insurance company cover HER driving?! Why am I the one having to stick my neck out and assume all responsibility, damage to the car AND any other liability for others and get charged extra fees on top of it for just helping her out with the rental fee?! To boot, the guy was very rude and treated me like I was illiterate! I worked for an insurance company for several years!

Had to fly to Charlotte, NC this past week for a family emergency (mother was terminal), so I went online to Budget's site to rent an economy car for the duration of my trip. I was planning to stay 6 days and pre-paid to save some money according to their site. The price $348. After all of the additional surcharges came to $482. (Not a bargain). I also spoke with someone at Budget before I booked online and asked them what would happen if I brought a car back earlier than intend, and she said it would be charged the daily rate for that car.

Paid for rental car in Phoenix 4 months ago online. Once we got to the Budget rental we were handed a number like I was at a Deli, our number was 95. They were serving number 26. The gal that gave us our number said the wait would be 45 minutes. What a JOKE. 2 hours later we got to the desk to pick up our compact car. I have Never had to go through this much crap for anything in my life. I will never rent from Budget again.

We are extremely unhappy with Budget and will never use them again. I am having to resort to disputing their transaction with my bank to get money back on recent rental from their Orlando Airport location. As we always do, we reserved a car online. Once we get to the counter, we waited for over an hour in line, while our friends in E-Z Rent-A-Car line got through and on their way in under 20 mins. We stated we did not need any insurance, as we have coverage through our regular insurance for car rentals. When it came to signing their screen, there was a section which showed a $111 charge and the woman at the counter explained we would not be charged that unless we kept the car for an additional day.

This company sneaks in fees where they can and takes advantage of customers by using fine print and disclaimers instead of honestly advertising their prices. I booked my reservation through Orbitz. The base rate was $54 and the total was estimated at $76. After a hellish day at the airport, I got in line to get the car. There was a sign on their rental desk that stated "GPS $5.99 per day". I had selected the GPS through Orbitz but no specific price was named, so I expected to be charged that price, as advertised for all of their customers to see.

My experience with Budget at the Victoria airport in British Columbia (YYJ) in late September-early October was horrible. I rented a car for 10 days. I paid for my rental through Air Miles and still ended up paying an additional $560.00 with hidden insurance fees, car seat rental and other unknown charges. I am a single mother and was traveling with my toddler. I was not aware (nothing stated on Air miles website when I booked the car rental other than $112.00 in taxes) ahead of time that there would be the $560.00 in extra costs prior to arrival and pick up of the vehicle. $100.00 of this cost was for the car seat rental, in which I was initially given a car seat full of vomit stains and smelled terrible. Although the issue was remedied by replacing it with a somewhat cleaner car seat, the car seat given was not in new condition, history of seat unknown and should be replaced ASAP.

They ripped $6000 for 8 months that I used the car for. I wasn't sure how long my contract is going to go with my work in Charlotte. So I took short-term leases (monthly leasing option). So before I went and gave back the car, I called them and asked if they can do something to change my short-term leases into one big long-term contract (they have a long term option for 11 months which is cheaper), or at least something so that I can go out happily when I can give the car away. But they said they don't have a system that does that.

My husband and I just returned from our vacation to Utah and Wyoming. We flew into Salt Lake City on September 22, 2015 and departed from there on October 4, 2015. After we retrieved our luggage on that Tuesday evening, we immediately went to the Budget counter to pick up the Ford Explorer that we had reserved months in advanced. At least the reservation verification we received from Budget said that we had reserved a Ford Explorer! My husband was told there were 3 vehicles left in Budget's lot -- a pickup truck, a 15 passenger van, and a 10 passenger Transit van. No Explorer!!! Why did I make reservations? Apparently reservations mean nothing to Budget! After being told by the Budget employee that we could exchange the van for another vehicle at the Jackson Hole Airport Budget the next day, my husband reluctantly chose the Transit van -- the lesser of 3 evils???

I booked a economy car from Budget which I picked it up on 25th Sept and returned on 2nd Oct. After returning it I saw that there is a extra transaction of $54.12 on my card. When I talked to customer service, they told that it was the upgrade you got from the economy which I never asked for nor the person told me at the counter at the time of picking from the Columbus airport. How can you upgrade it automatically and charge the customer as your wish you like to? The person at the counter only told me at the time of picking that the remaining tank would be charged nor the full tank at flat rate of $2.11. I don't know why you people convey wrong information to the people and charge them wrongly... I don't expect such things from companies like Budget... I want my money to be refunded.

Let me tell you about one of the worst car rental experiences I have ever had. I made an online reservation (**) on 9/3 while setting up my corresponding flight with AA for an upcoming trip to Philadelphia. The day of my flight (9/23) there were several delays getting out of ORD. Since I had always used competitors and was unfamiliar with Budget's policies I attempted to make you aware of the delays. I made several attempts online, without success, and finally tried to call PHL Budget directly. This took several failed efforts. Some would get the recording directing you to select # for service (which would ring with no answer) and others would just ring and never even connect with the initial recorded directions. Finally, I was able to get through and explaining the flight difficulties to the woman that answered, was told: “No problem, your reservation will be held for 24 hours.” Good news.

Rented a car at the Albuquerque airport from Budget for one week, my reservation reflected a mid-size car at $157.00 weekly rate. At the counter the agent briefed me on the gas refilling requirement and asked if I wanted liability coverage for the car and I answered at what rate per day, and responded $28.90 per day and I accepted the coverage to be included. Upon returning the car the lot attendant handed me a receipt and the total came to $503.00 instead of the agreed cost $305.00.

I rented a van at the El Paso Airport to move a group to a funeral. We had the van for about six hours, and drove less than 100 miles. About a month after the trip, I received a letter from a subrogation company with charges for a jack for the van, loss of rental time for the van and a surcharge from the subrogation company. This was my first contact. No attempt by Budget to contact me directly. The Budget maintenance guys said they discovered the loss during cleaning. I don't know what actually did happen to the jack, but I do know that we didn't take it and that the cleaning was very minimal from our trip.

We paid for our car on Priceline. When we arrived at the counter, we were offered the e-toll package, but we declined it since we expected to pay cash for any tolls. One way on our trip through tolls, we got stuck in the e-toll lane and couldn't safely move to the booth lane. Rather than go through without paying, we thought it best to use the e-toll box. We expected to pay for the toll as well as a convenience fee, but we didn't expect to be charged for the entire rental period after using it once on only one day!!! There is nothing in writing on their contract or rental jacket (see attached), that says you pay the convenience fee for every day of the rental.

I brought an economy sized car back with half a tank of gas.. The most to have it full would have been 15 maybe.. Maybe 20. They charged me 9 per gallon for 90 dollars. That's very unfair!

Reserved mini van for 7 to Tobermory 3hr drive for 8 days. Details given to Jordan (Budget agent). On the 'pickup date' Aug. 29, met with a very hostile female agent who offered me a small Ford van and said take it or cancel. I had to cancel.

I was rented a defective car that caused a hazardous experience and was not compensated or reimbursed for the repairs made to get us back to the airport. We had reserved a car with Budget thru CheapOair for Sept 1 at Chicago O'Hare airport at 10000 Bessie Coleman Drive. We picked up the car and inspected it for any scratches or damages and did not see any. Later after driving for awhile, we made a stop and noticed that the front left tire on the car was a spare tire. Because we was driving the car from Chicago to Iowa, we wanted to make sure we did not have any problems so we checked the trunk for the original tire to install back on but noticed it was already cracked. So we proceeded to drive slowly and stay with the spare.

AT YOUR SAVANNAH, GA AIRPORT LOCATION -- Our friend Matt flew in to Savannah and had booked a rental car through your service and he was told he could use his USAA full coverage insurance to cover the rental. After flying in, he is informed by one of your desk reps that he has to pay $100 for added insurance and that they do not accept his insurance dispute being told on the phone when he booked that they ABSOLUTELY would.

First they don't even deserve 1 star. I reserved the car online through Budget. I was trying to get prices for different options but the site would not allow me to change anything on it. So it reserved the car and gave me a price. At the counter to pick up the car I told them of the problem & insurance needed taken off and promo discount code needed to be put on. Instead I got charged for the higher insurance & no promo code added. Then when I get the car it's parked in the wrong location and it's dirty.

I am a very pissed off customer with Budget. Never in my life have I encountered rude people who hung the phone up on me and their service is terrible. Overcharge you the weds it is a lie. Please do not do business with this company go to U-Haul or someone else. They will take your money and screw you over. I learned that 1st hand experience. One customer service person literally hung up on me. I wish to know his name. He was rude and he needs to be fired. Worse company ever. Don't do business with Budget. Put them out of business.

I spent the first night of my vacation sleeping in an airport, the second morning online trying to recreate the computer glitch on Budget's website that caused a major mistake on my reservation to rent a vehicle from them. And I am now waiting, up to 48 hours, for a return call from a manager with their consumer services department.

I rented cars from Budget/Avis for months and they were alright for the most part, but they will change your rate, sometimes double it in a week. They're horrible! I consider them the very last resort rental car company. I rented with them for 6 months straight and they still treat me with no loyalty.

I recently book a car rental from Budget. I am from India and I have recently arrived in US. I don’t a SSN and that's also to say I don't have a Credit Card. I said them several times that I don't have a Credit Card and SSN. They booked my car and debited money from my debit card. When I called them for confirmation they were saying I need a credit card to get a car. All of the car rental customer service are idiots and don’t have proper information. They should be fired for causing serious inconvenience for customers. My 400$ dollars are blocked because of them and I can’t use them until they refund me. Even when it’s their mistake they are charging 10$ for cancellation.

On Friday 8/28/2015, my husband picked up a car that we had reserved at the Budget Rent A Car located at Sky Harbor Airport in Phoenix, AZ 85034. We had reserved through Costco Travel a Standard Size SUV which should have been a Ford Edge or Equivalent. My husband brought home a Chevy Equinox, which is classified by the manufacturer as a compact SUV. We intentionally wanted a larger SUV to fit our family of four, luggage, and family dog for a weekend road trip. Unfortunately we were on a tight schedule to proceed out of town for a fast weekend trip to visit family in California so we did not return to Budget to dispute or question the apparent discrepancy between what we thought we paid for and what was issued to us. I include this detail only to substantiate my claim that Budget Rent-A-Car conducts business using dishonest and questionable practices.

I usually rent from Avis for work under our work preferred vendors, and we have two preferred Avis and Budget. Avis was booked so I went to Budget. Assumed they must be similar. The car I got was a Mazda 3, and has markers on where dents were found. I needed the car, and just moved on. When I drove from the airport to the hotel, the car sounded bad, but I just moved on.

I recently rented a car from Budget and received a price of $150 for a week. With so taxes should have been $174 and change. After returning the car they charged me over $505. When I called to ask about all the charges the women I spoke with was very nasty and stopped speaking to me on the phone. I never yelled or raised my voice cause that will not help the situation. When she finally decided to answer me you was told I signed up for all these extras. When I spoke with the agent upon picking up the car. I said I only wanted to pay the $150. I don't need anything else on the car. She told me that's fine and stated it was removed from the bill. I signed like you are suppose to.

I rented a car in January 2015 and in August, 2015, received a charge on my credit card for $336.25 stating it was interest. No one at the Anasco site or Budget responded, and I did not keep my receipt and contract information. I'm devastated that there is no explanation to this charge. I've read many, many bad reviews stating that this is common at Budget Rental. Never, never again will I rent a vehicle from Budget.

I reserved a rental car through rentalcars.com with Budget. The total rental price including taxes was 288.03. I have, in the recent past, rented cars from Budget, Avis, Enterprise, and Hertz. The type of car and time frame is always the same--thus the price is always within a plus or minus $20.00 for the rental. In addition, it is always unlimited mileage, and my rentalcars.com agreement confirmed unlimited mileage.

I rented a compact car for labor day weekend. Brought the car back 2 hours later than I told them. They charged an extra $20 for it being late, which brings the total to $64, I understand. A week later I get a charge of a total $114 on my card. I called to find out where the extra charge a week later came from and they claim it didn't have gas in it. I filled the car up at the gas station by the location before I took it back which was only $15. They claim since I no longer had the original receipt it stands as it is. Now why would I keep a receipt when I've been charged for the rental already. If I would've known a week later they were going to charge a bogus extra $50+ I would've kept it. This is the worst company to rent a car from and they lie. They don't try fix their mistakes. They may blame the customer. Ridiculous. Me or my family/friends will never deal with this company again.

I have rented from Budget twice, and will absolutely never do so again. Their website is designed to prevent you from seeing the myriad hidden fees they will charge. Their customer service is absolutely horrific. They offer no roadside assistance, and when they screw up (like not having a reserved car available) they don't do anything to solve the problem, just make you wait around - potentially for hours - for a car to come in. Meanwhile, they refuse to refund your money.

I made car reservations for my wife's trip to Phoenix to visit our daughter. As an experienced car renter (since I travel a lot) I knew to decline any other insurance offered. My wife on the other hand, does not usually do this, and although in her mid 50's, has never had to rent a car in her life. I told her that rental of less than $20 per day had been secured, that all she needed to do was to pick up the car. At the rental place, she confirmed the rental. The agent there, while chit-chatting about local current events, went through the checkout process and just had her initial agreeing to additional coverage without telling her that these charges cost more money. My wife, believing that I had already had everything setup, just complied with the checkout process.

The worst car service ever!!! This company is fraud. I have made a prepaid booking ($200 advance) for an SUV for long weekend (Sept 7th) and when I reached to the counter the attendant kept me waiting for 2 hrs saying that the car is on the way but later on said that there is no car available and just went off closing the office (time ~6 PM). At that time because of rush due to long weekend, no other vendor was able to provide me car on an ad hoc request. My whole plan was ruined, my hotel booking, attractions tickets... just everything ruined because I was not able to show up as I didn't had car to reach there. This is not done yet. I called customer care to give my money ($200) back. They said since I am cancelling the reservation so they'll charge me $50. WTF!!! I said "I am cancelling because you didn't had car for me." It was not my decision. :( It's the worst!!! Don't TRUST THEM AT ALL!!!

I have NEVER interacted with such unknowledgeable staff or had such a difficult time retrieving information. When I placed my order, I paid for the rental of the vehicle and was required to pay the "estimated taxes and fees" when I picked the vehicle up. When I arrived, the employee who was helping me informed me that my remaining charges were more than three times the "estimated taxes and fees." When I asked how this could be, he simply said he didn't know. At this point, I asked to speak to a manager. Instead, he sent me to a different counter with another employee. This woman looked at my reservation and told me, "Can you read? It says estimate." I was irate. That is no way to speak to a customer. Again, I asked for a manager and was told that there was no manager on site.

My parked car was hit and totaled this morning parked on the street. The responsible party's insurance has been a nightmare alone to deal with. Budget sent an email confirmation to my email saying to pick the car up before 6:30 when they closed. I got there as soon as I could (being an hour away) at 6:15 and nobody was there. Called customer service and they said to come back at 8:45. So I drove another hour home, waited till 8:30 and went back to Budget. 9:00 rolls around and the employee comes wandering in with his girlfriend and cafe rio. After ten minutes of looking for my reservation, he asks for payment. (Which ins has already taken care of) Then he says, "okay well, I will need a 600$ deposit from you on top of the 286 the ins co will be paying for the rental." ARE YOU FREAKING KIDDING ME? Screw you **. I've got lamborfeeties and I'm about to use them.

I do not agree with the prices charged by Avis/Budget. Here's what happened: I have rented a car for Decolar.com as described below: Confirmation #: **, Account #: **, IATA Number/Assigned Number: **, Purchase Request #: **, Voucher #: **, Voucher value: R$ 271.69 / US$ 86.00. Paid in cash but I upgraded because the car that was rented was small and I was informed that the car specified could not fit a wheelchair. I upgraded, I have been advised to drive a car Ford Edge. The value that came in the credit card is absurdly high.

I recently rented a car from 8/25 until 9/3 paid through Priceline. I called for two additional days and was told I would pay the same rates for the additional days. I got the bill after and the price I paid was triple what I paid for the original, including upgrades and other things I did not request. I called Budget customer service and was told they are all legitimate and no adjustments would be done. I have been using them over the last two years every other month. I will no longer use them or their affiliates.

I made a reservation on-line. It was a holiday weekend and I called to make sure there was a car available since I had to walk 2 miles to pick it up. Nobody answered, so I called the national reservation office and they assured me that my reservation would be good. When I got there I was told that she HAD NO CARS AVAILABLE, and there was nothing she could do. I called the national number to complain and the out-sourced agent suggested it was partly my fault for trying to rent on a holiday weekend. I called their "customer care" agent and was told that they don't offer vouchers or credit, just take complaint reports. The agent at the location at 4800 Evans, Glendale Colorado apologized, but said the on-line reservations often make these mistakes and create irate customers.

3 weeks ago I made a reservation with Budget. Pick up was set for 8 a.m. on September 5th. Arrived at the rental agents location only to be told "we will have your car in 2 hours". I called the toll free number for Budget to see what they would do to keep me a happy customer. In a very polite way they told me they weren't going to do anything. This is a breach of contract and I will never be doing business with them again.

You have got to be kidding me! No one at the Budget counter (which advertises 25-hour service). Sign says go to Avis. Avis has 1 person working and the line is now a mile long. Unacceptable by any customer service standards! Recommend people rent from somewhere else.

Rented a car from them in Florida from 7/14/15-7/18/15. When I returned the car I received my receipt from them that showed all info including that when I returned the car the fuel reading showed full. When I looked at my credit card statement online it showed an extra charge for 168.99. When I called about it the first person I spoke with said "fax us proof that you put gas in the car and we will reimburse your money back." I sent them my bank statement showing the two times I purchased gas for the car the day before I took it back. The second person I spoke with said the bank statement was not accepted for proof of purchase, I needed the receipts from the gas station.

I would give them a negative 5 stars. Horrific customer service after the rental agreement was entered. Was told I could return the vehicle to any location. What they failed to tell me was that there was a $300 charge for doing so. I made arrangements to return the car closer to home so that I could walk home rather than arrange for a ride from the farther location. Associate informed me of the charge upon my attempt to return the vehicle with a very sarcastic attitude. Offered no apology. Instead, showed me the computer screen as though the computers were in control rather than the humans. Said, "have a nice evening" in a sarcastic tone as I left!!!!

My husband, rented a car to go visit his brother dying of cancer from Budget rental place in Dallas Texas. The cost of the rental through AARP membership was $359.52. He asked for collision coverage, but they added other insurances he was not aware of which totaled $602.05. I discovered this when I checked my credit card balance. Shame on them, taking advantage of a grieving spouse. He had to travel for 3 hours to reach his brother with no Budget rental place close by to modify the contract. They would only amend the contract in the larger cities in Texas. The office person could not give me any information on a close location and they won't refund my money. Budget, you only get to screw this non-returning customer once in this lifetime with your unethical practices.

This was the slowest service I have ever experienced. After about an hour I was finally given my keys. They gave me an "upgrade" supposedly at no extra charge. Upon turning the car in I found there was an extra upgrade charge of more than a couple hundred bucks. I'm done with Budget. Never again.

I booked a Budget rental car through Expedia and paid in full. I was assured by Expedia that there were no hidden extras. When I arrived at the Columbus airport Budget desk after a 16-hour journey from the UK, I was asked for my credit card. I said that I did not require any extras, no additional insurances, no additional cover of any kind. The salesperson assured me the card swipe was just for security, and asked me to initial a form in several places "in relation to the car hire".

I can't believe I thought Budget rental was a reputable company! My rental car Is infested with Roaches, they're everywhere! I can't drive and I had to leave it behind and have my friend come and pick me up for a really important event! I'm beyond disgusted. Then I call customer service because there's no way I'm getting in it and driving it! And customer service sends me to roadside assistance. They say, "Oh, this is a common problem." (COMMON FOR WHO? I don't have roaches in my 40,000 car sir.) Please help me, that's all I ask - One pissed off lady.

We were charged $200 extra with no explanation. When we called they explained that there was some pet hair in the van... some... We have pictures. A small amount. They encourage pets in their advertising. We were obviously surprised that they encourage pets but charge a $200 cleaning fee for having a small amount of pet hair after a week's rental. I asked for them to point that out to me in our rental agreement. To the agent's surprise she couldn't find it. Didn't matter though. She actually said that we can talk to a manager to receive the same answer she had just given us.

Just scammed by an agent. I reserved a mid size SUV. He asked me if I want a Hyundai or a Chevy Equinox. I told him the chevy sounds better and I left. After returning my car I see a charge for an extra 96. I called and they said "oh the Chevy is 10 extra per day". I told them it's a mid size suv like I reserved! And the guy never said it's additional. They said I should of read the fine print and refuse to return my money.

Rented a minivan from August 12th through 18th. I reserved this vehicle with the confirmation price being $379.65. I did authorize Loss Damage Waiver at $13.50 per day. After dropping the van off with full tank of fuel and 4 minutes early, my final price was $736.62!!! Wow! Never again with Budget!

Why do I have to give one star? They deserve less than that. I made a reservation for 12 passengers van to travel for vacation with my children, mother and other family members. I also rented a house via air bnb where I was going to stay at. We packed and I went to pick up the vehicle. When I got there, the manager said that it was given to someone else. This reservation was made for over 2 months and confirmed the day before. I lost money on the house rental because they could not refund the money, I was stressed out for not having a way to get to where I was going and my kids... Oh they were excited. What an awful customer service of that manager and how irresponsible people at Budget. There are not words to describe how I felt. I will never never ever will even try to use to company, but I will make sure no one in my family or circle of family does.

We rented a car at the airport in Cancun... A lady named Anel gave us a car with no plates! Then she made us sign an open voucher. 4 days later when we returned the car she told us she was going to charge us 3 thousand for the missing plates! We said she give us the car like that and we assumed that since then it was a car rental it had a special permit. Then she was super rude and told us it was our responsibility to check that the car had plates when they gave it to us!!!! She was rude and dishonest! Terrible service! Terrible! DO NOT RENT FROM THEM... They will try to rob you!

Absolutely THE WORST COMPANY to deal with. They DO NOT honor commitments or promises. Customer service department is rude and unprofessional. It all started on July 10th when we used their convenient pre-pay option to rent a car for our family vacation. What the website does not tell you is there is a VERY good chance that they will not have the car you rented at the time of pick up. Which we found out 2 hours before we were leaving for a family vacation on July 31st. After arguing with customer care for an hour and 45 minutes, was told, "Sorry, nothing we can do! You can wait for couple of days to see if a car comes in or you can rent a car elsewhere, we will refund the difference." So we finally find another vehicle, rent it and go enjoy our vacation. Get home, submit the paperwork to the number provided and get an email two days later that our reimbursement was denied, since the car was rented in another name.

I have been renting car from Budget for the last 2 years. I'm a fastbreak customer. I arrived at 8am to return the car I had to get another I prepaid. I was $20 short of the hold and nobody can do anything. So much for loyalty. Guess I should find another spot (airport/company).

We rented a minivan through Priceline for a specific amount including taxes and fees to be picked up at the MCO on Aug. 2, 2015. "Andrea" and a man at the counter said it was Florida law to have the Loss Damage Waiver which we could not read on a scratched screen. Upon getting a copy of the contract we found out it WAS optional which we had argued, but had already signed the contract--they lied and we were charged $202.93 ($28.99 a day) plus more fees and taxes. I checked dissatisfied below under Vehicle Selection because we had to get them to give us a minivan instead of a Ford Flex that they tried to substitute! We will walk before we rent from Budget again!

We booked basic car hire through Affinity Villas. When we arrived we were asked if we wanted to upgrade for 8 euros per day plus toll charges. We agreed and a swipe of our card was taken. We were charged £360 on this card as apparently we agreed to all sorts of things such as roadside assistance etc which we did not agree to. Yes we signed the form but the lady just told us what we had agreed to and asked us to sign. Total rip off.

I reserved a minivan online for a family vacation. When I went to pick up the car the afternoon before we were going to leave I was told that no vans were available. In fact, no cars at all were available. This happened after I waited for almost an hour before anyone was available to help me at all. There was only one person at the pick up station and he was trying to do everything. He told me that he would have a "similar" car if I would meet him in the morning at the airport. I did this and he never showed up. Calling customer service was a joke. They just told me they couldn't help me. Needless to say, I am very frustrated and will never rent from Budget again. My family vacation was delayed and we ended up having to drive separate cars instead of being able to travel together.

I am a frequent car renter, I've been renting with Budget for years. Today I could honestly say they will never receive a penny from me again. They took total advantage of me today. I flew into O'hare in Chicago and was told that since they had so much volume that I would have to pay a premium in order to get a rental car. I paid $850 for a rental that usually would run me $300. Even the friendly staff were honest and told me it was an outrageous rate. I went as far as to call customer service in order to attempt to get a better rate or to return that car early to avoid the cost and just take cabs from place to place and they told me I would get charged $585 for a single day's rental. I cannot believe the audacity of these people. Please stay away!

When arriving in my destination city the customer service representative just mumbled and was not informative or helpful. He was disengaged during the whole process. He gave me a hybrid car that has a push button start and did not give me a code or key to lock the doors, and no information about the car. I returned the car for a Ford Escape, which was much better, yet again when he informed me where it was located in the lot, I had to ask about the keys. I do not think he should assume that we all know; "The keys are in the car."

I reserved a mini van in Buffalo, NY Aug 7th 2015 for 8 days. I have large family with large number of bags. When arrived I was surprised to find that there was no mini van! Instead I was given a small SUV! What's the point of making a reservation and receiving a confirmation?!!

I'm a frequent renter and I get to the rental location (Budget) 20 minutes early and they wouldn't give me a car. I'm not only frequent but I've been renting from this location for 4 months straight. Not only did the cashier tell me wait until 20 minutes but customer service did also. They tried to charge me $60 more for the vehicle. I was at the Phoenix location Black Canyon highway. The manager is cool - Jamie, but the new employees aren't.

I reserved a car to be picked up in Jerez, Spain for a week-long vacation. I returned the car a week later. I parked the car in the same spot I found it in #8. Then I went to the counter in the terminal to return the key, and couldn't locate an employee. I dropped the key in the key drop slot at the counter and flew home. A couple weeks later we got a credit card bill from the Jerez Budget folks for $5,000. Blatant attempt to steal. Beware of this company and this location in particular.

After telling me one price over the phone I was greeted with a completely different price at the counter (DFW). So I couldn't afford to rent at the airport so I found an affiliate branch outside of the airport in Arlington, Texas. It was more affordable but they were limited on the cars that they could rent to me so they ended up renting me the dirtiest and filthiest rental ever. They quoted the weekly rental at $255.57 including tax. Fine. Before returning the car early I got it detailed. Paid over 50 bucks to get it detailed because it was so dirty when I got it. Plus I didn't want to hear that crap about "Well, we had to charge you more for bringing it back dirty" type **. When I returned it I asked the checker did he want to see my receipt for the detailing and he said no. So I get back home and check my email a couple of days later and find out they've charged me 400 plus dollars for the rental.

I have several unfortunate experiences with this company. I rent the car in Israel for 10 day. They overcharge me (charge me several times), they admit it, they said they will pay back in 2 week. This was last month. Customer service representative feeds me with "in a few days" promises.

Having been a regular and fast break member, I was surprised to get really treated as I did. Budget has to be watched on every rental made with them. This wasn't the first time I was overcharged. This time they refused to do anything about it or have a supervisor call me back and when I told them I was recording their call they immediately hung up. I actually prepaid my latest reservation with them and after looking at my receipt, once on my flight, realized they charged me an additional $55+ tax For a prepaid gas Bill.

Came to pick up my 2 rental cars in orlando. Both drivers didn't need any extra insurance on the prepaid vouchers. We got the silent treatment. Nothing was said. They made us sign after confirming nothing was added to the reserved car. And yes, after arriving at home, the credit card of both drivers were charged with 112 dollar. Stay away from budget car ORLANDO.

Absolute worst rental experience ever. A line out the door with no end. 3 hours later I still do not have the car I rented. Budget online no help. In fact when I tried to complain I got transferred to AVIS. DO NOT EVER USE THIS COMPANY. Beyond bad.

I pre reserved a car online a week prior to my departure to go get my daughter. It was paid in full successfully with my debit prepaid card. Although Budget took my money and sent me several reminders none of those notices stated that I wasn't able to pick up a car without a major credit card. So after poor customer service and having to wait 30 minutes all for the guy to tell me that my payment meant nothing and he can't give me a car. Not only is this frustrating but now time that I coulda been on the road is lost and I had to figure out a alternate travel way to return my daughter back from South Carolina to Pittsburgh. On top of waiting 2 to 5 business days to get my money returned. Budget sucks.

Transmission on my car failed on vacation. Rented a Budget car at Sarasota airport. Found it necessary to extend rental. Called Tampa office (car was being returned there). Told them circumstances. We were quoted a fee of $230.20 additional as we had already paid $ 835.88 at Sarasota airport. When we received the bill on return, we were issued a bill of $1,066 not the $230.20 we were quoted by their agent. They are double-billing us for the amount already paid when car was picked up. We will never use Budget again.

My father recently rented a 12 passenger van for a family vacation to Niagara Falls. When we picked up the van we were told the van was new and only had 35 miles logged on it, which one might say sounds like a wonderful thing! Only after having driven approximately 2 hundred miles we became caught in traffic for road paving, most people would be horrified at this, but for me I am thanking my lucky stars...after having been in the stop/go routine for a few minutes luckily we were only moving approximately 5 miles/hour when I (sitting in the third row back) hear my dad say "We don't have any brakes". My husband who was in the passenger seat was watching as my dad repeatedly pumped the brake pedal without any success when ultimately we hit the car in front of us in the rear pushing it into the next truck ahead.

Phoned many car firms to confirm my driving licence was okay to use with no luck. Took the budget guy (Dan) a few seconds to confirm then offered to place the order. Very clear. Nice Irish lady at counter was excellent. All round friendly.

I am writing this review with hopes of helping people not make the same mistake. I reserved a car online with Budget in Sept 2014 for my pickup date of July 2015. I went to the Budget office a couple days before my pickup date and to make sure that all is well and my reservation was active and I also wanted to see what a Full-size SUV would accommodate as far as passengers and luggage. The guy at the desk looked at my reservation, said he did not have one on hand but that he would the day of the pickup and said that I would be getting a Ford Expedition. I was happy and I left.

After 12 hours on a flight we arrived very tired and wanted to get our car fast. Unfortunately the car we had paid for wasn't available and we had to upgrade and take a more expensive car (+500 dollars!!!) and the best of all: we had not had enough space for all of our luggage in the upgraded, "so much better" car! And after a few miles our car needed an oil change... Just ridiculous! Budget uses afaik selling methods that actually are illegal in other countries (like Switzerland) and that for good reasons!

My grandparents and I rented from Budget at Richmond International Airport. The woman behind the desk was very helpful. We upgraded to a midsize car and it was a great car. We were all impressed with it. Upon returning the car, we made sure to fill up the tank and clean out the few gum wrappers that were in the cup holders. A woman checked the car, gave me my receipt, and we went on our way.

I picked up my rental car on 7/16/15 at Tampa Airport. When driving to my destination of St Pete Beach, the Check Tire Pressure light came on. I called the roadside assistance number and was told to take the car to their location at Sirata Beach Resort. When I told the man at the counter what had happened, he said he didn't have any cars to exchange and I would have to return to the airport. I asked him if he could please check the tire pressure, and he told me he didn't have a gauge to do this with but that it was just probably a malfunction of the sensor. Two days later I returned to this same location and dealt with a different person. There was a actually a maintenance port off to the side of the office. All four tires were low! I was able to exchange cars at this time. Obviously, I was given a car that had not been serviced. No more Budget Rental for me.