Budget Car Rental Reviews

Received a letter in the mail, 2 weeks after we rented a car from Budget, that they are charging us $75 extra for cleaning service, because they discovered sand on the floor/carpet. I requested photos, which I have included here. The sand is nothing that a standard vacuum cannot deal with. Very disappointed in their customer service! Person on the phone, told me that they could have charged me $250, as you have to return the car exactly as you received it. The way we returned the car was normal wear and tear for a rental of 6 days.

Several months ago I filed a complaint against the manager, Mohamed **, of the Burnsville, MN location. I recently reserved a vehicles online through carrentals.com. I went to pick the vehicle up not remembering he was the one I filed a complaint against. Instead of Mr. ** ensuring I had a better experience than the last time that led to my initial complaint, he abused his authority and use it to retaliated against me. He downgraded my rental and lied about it being the same vehicle size for the same price. Then he gave me two filthy vehicles. My kids' vehicles are cleaner than these cars. Then when I found a vehicles that was clean he lied and told me that it was another customer's.

I had a horrible renting experience with Budget Rental in Oakland international airport. My reservations was for 1200 noon, March 24th a Saturday, and to return Sunday the 25th! I arrived at 1200 and sat in line for a hour, couldn’t get a car immediately and ended up leaving by 130! When I was driving at 35 I felt shaking in the wheel in the luxury vehicle I rented. I got on the freeway and the shaking became worst at 65 mph. I Didn’t have time to take the car back so I went home while calling roadside service! The 1st agent gave me the wrong drop of information to return and get a new vehicle in my city, by telling me a address that wasn’t in my state! So I called again and was disconnected twice so I started getting names and badge numbers.

I had reserved a car online and had a confirmation number. When I arrived from my flight to West Palm Beach airport location, there were many online waiting with 2 at counter to "help." The one older lady employee rudely stated she would be leaving because she had been there since 6 am working. That left one gentleman at the counter. She stared that if we all wanted quicker service that we should take the courtesy shuttle from the airport to another off site location because there were many more who could help us, and it would be quicker! What a deception! I took the shuttle (along with many others who had also wanted at the airport location) and once inside, saw that there were several working at counter...but the line there was much longer.

This company sucks and rip off. They require you an enormous deposit of 500 U which is equivalent to $617.28. Car rentals normally require a deposit of $200.00. To lure a customer, they asked you to put a small amount of reserve deposit for a car rental. Once you made a reservation, they asked you to block in your credit card 500 Euro. Bad business for Budget Rent-A-Car.

Waited over 2 hours in-line. Asked deliberate irrelevant questions in order to add things up on the bill. Paid for mid-side and went out to garage and car was not there. Was given a compact car by attendant. Frustrated at 1:00 am in the morning to start vacation. Will never use Budget again. Horrible Service.

I had the same experience as most other reviewers. I stood in a line of about 25 people (I took a photo and counted) for an hour to check in at the airport location, then I had to wait outside another 1/2 hour with two small children for a car to be brought around to each those same 25 people. The desk has over 8 kiosks but only 3 are staffed and one is dedicated for a fast break marketing gimmick which makes everyone else in line wait even longer. The delay forced us to be unable to drop the car off before closing the same day which caused inconvenience and additional overnight parking expenses. As is typical in the industry, upcharging was aggressive, but Budget really seemed unethical about it.

My husband travelled to Hartford, CT in February. I rented the car online through Southwest Airlines. The original quote, all inclusive, was approximately $200. When my husband arrived at the counter he was told he was a day early but they would accommodate him. The clerk asked my husband if he wanted to upgrade and he said "yes" BECAUSE she told him it would only be $18 more a day. When he signed the contract it was for over $580 and he assumed this was an estimate. When he arrived to drop the car back to Budget we were charged $585.02. Even if we were charged an extra day for being early (though he also returned it a day early) this is an outrageous fee. My husband has written directly to Budget and they basically said, "you signed the contract." We are disheartened by this experience and would never rent from Budget again. We will also continue to push for remuneration from Budget.

I had reserved a midsize vehicle. After a counter delay due to lack of available cars I was given an economy (compact) car and my contract stated midsize. I questioned the representative who assured the Ford Fiesta was a midsize vehicle. After having trouble with the size of the car I tried to upsize at another office where I found out the Fiesta was NOT a midsize as I had been led to believe. I was given a smaller car than I was charged for! BUYER BEWARE. I will forever avoid Budget and will tell whoever will listen they should do the same! An attempt to get charges changed at the issuing office after much argument resulted in a paltry 10% managerial discount because "there was no way to rewrite the contract."

7923 West Broad Street, Richmond, Virginia. Multiple customers complaining at the same time. POOR CUSTOMER SERVICE. Team members mumbling disparaging comments about customers in their presence. Conflicting information from the different team members. Information that does not coincide with the website terms and conditions nor the T&C on the reservation confirmation. Team member contradicting her own information during the interaction. Team members smoking in front of the building in plain view of customers and my family and I are non smokers. JUST TO NAME A FEW ISSUES.

Budget rental West Palm Beach. Giving this company one star is way too much. We rent a car 6-10 times a year and not ONCE was there not massive wait or problems even with a FastBreak card. Their system is ancient and it takes forever to check in or out. The staff is beyond useless and their customer service is terrible. There are ALWAYS at least 3 frustrated customers asking to see the manager (which is also useless) when we are there. Can’t wait to buy a car so I don’t have to deal with them ever again...

We rented a Budget car through Costco (free additional driver). The rental line happened to be 40 or 50 deep and slow. I was waved over by Mark as my turn came. He found the reservation for a intermediate, which would be ample for our 2 pieces of luggage. Mark however insisted that we would not be happy and did his best to upsell me to a larger vehicle for an additional $40 a day (more than double my quote). I insisted the car was fine. Then Mark started on the extra insurance. I told him I had 5 million liability as well as the Platinum card coverage. Reluctantly he moved on to the tank fill up prepay etc. You then don't sign a document but a signature pad as the accept/declines scroll by.

After waiting in the Costco line way too long (there were two lines in Vegas airport rental, the regular line was same length but had 6 agents, Costco/prepaid line only had 1 so it didn't move, made customers very angry) they did not have a car available, at 10 am when rental was set for 830 am pick up. The agent kept leaving the desk to look for a car, for a long time. She tried the hard sell of insurance that cost as much or more per day than the rental. She told us this is Vegas, you are responsible for the days the vehicle would get fixed, in addition to our deductible, more threats. Warned us a penalty if we smoked in the car.

I had written a review of my experience with Budget, which was not a good one. However, I was contacted by their Customer Service dept and they refunded my account and apologized for the inconvenience and problems I had encountered. This was the resolution I was looking for and therefore I will upgrade my review to a more positive note. Thank you to Budget customer service for their prompt reply and for their willingness to resolve the problem.

Booked and paid for a standard car in advance. Went to pick up the car and was told they didn't have it. I would have to take a smaller car. Agent said I was lucky to get a car at all. I'm 6'2" and 240 and too large for the small car. Budget Customer service wasn't much better, offering only to credit the price difference after reading responses from a script. When I said I was going to post a review, she insinuated maybe she wouldn't send the credit.

Very disappointed. I reserved a car in January 2018 for a trip our family of 7 adults were taking in March 2018. Paid for car in full at time of reservation in January. I was told we were getting a Dodge grand caravan because I told them a Pacifica was too small and the caravan was confirmed. The morning before we were leaving I called to confirm the caravan and the woman said, “Yes a caravan is reserved for you for tomorrow.” I received a call back later that day asking if I could come in and pick up the car a day early at no extra charge because they were running out of cars and she wanted to make sure we got the caravan before it got rented out beneath us. An hour and a half later my daughter and I made the trip to the rental shop and when we got there we got the paperwork confirming the car and when I looked at the type of car it was listed as a Pacifica.

I booked a reservation with Frontier Airlines. At the time of reservation I was given the option to book a car with Budget Rent A Car. I booked a car and was given a price of $110. I had a printed confirmation in my hand with the number. They said the number on it was not good enough. I printed it right off the Internet from Frontier. I also pulled it up on my phone. Neither were good enough for them to process are rental for the weekend.

If there was a zero star rating, I would give Budget a zero. I will NEVER rent with them again. Their prices seem to be the best, so that's probably what draws people in. But in the end, it's a big hassle and they get away with money you shouldn't owe. My husband and I prepaid for a rental car online. We drove 15 or 20 minutes to the airport to pick up our car that we reserved, and were told they didn't have the type of car we reserved, and the car they offered us would cost an extra $300. My husband asked them why the computer let him book a car when they didn't have any cars left (side note - other car rental websites tell you when a certain type of car isn't available at the branch you're searching!).

I prepaid then when I went to pick up they told me I was not able to get the rental. I called for my refund. They told I would get a full refund. A week later nothing so I called back again. They told me sorry for the misunderstanding they were going to process it. When I called another 5 days later is when they said it was processed incorrectly so they had to send it again so give it another 3 days. Day 12 and still no refund... I got a rental the next day and paid so they got more out me than they should have. So now I have to file a complaint with my bank.

I rented a Nissan Versa for a week I prepaid. When I got in it the seat was too far back so I tried to pull it up and it was broken so I had to drive home barely touching the gas pedal because I'm so short. My boyfriend ended up fixing it. The customer service representative didn't even go outside and go over the car with me for dents or dings or anything like that. She just handed me the keys and sent me on my way. I returned the car one day early after prepaying for a week. Called customer service and asked if I could get a refund for the extra day and they told me know it's in the contract that the customer cannot change the contract. There are no refunds. I will never rent from this company again!

On March 5, 2018, I picked up my rental car in Colorado Springs. I reserve a Jetta, they gave me a Nissan Altima. The car was dirty inside and outside. Tire pressure is low, which means it uses more gas. The car needed service yellow triangle with an exclamation mark is lit up. Another one which shows in the image (not sure what it is) uploaded is lit up. When a person spent $348 on a rental, I expect it to be at least clean.

I have a complaint about very poor customer service and possible fraudulent behavior by Budget CSR's at the Denver airport. On March, 8, 2018, I arrived at the Denver airport Budget car rental area. The reservation was already paid for through Travelocity. I was asked about an upgrade, which I did agree to at $5.00 per day of my rental. I was asked if I wanted to purchase insurance, which I said I did not want to purchase. I was asked to sign a waiver stating that I did not want the insurance, BUT it turned out to be a document stating I DID want insurance, which was charged to my debit card, essentially cleaning out my checking account leaving me with no money for my business/leisure trip. This was my first experience getting a rental car, so I was not sure what to do. I contacted my mother since she had a lot of experience with rental agreements.

This another company that can't care less about the customer. There is no sentiment or understanding here. Everything is based "on paper" or "corporate" decisions. Go somewhere where they value you as a customer and understand needs. I rented for 2 days, I did not receive the agreement right away because they had some technical difficulties. The guy in charge told me that to add an extra day I will just have to pay up to 118.00 (original two days $77). I called and they said it was fine to add the extra day for that price. Then I go return and I get hit with an extra 90 dollar charge.

I would give less than 1 star if I could. I would not recommend anyone rent a vehicle from these crooks. I reserved a car from the SLC Budget at 235 W, 500 S. Not only did they not have the type of car I wanted, but they ended up providing a vehicle with expired registration. I had to spend an hour waiting while they drove to the airport to get updated tags. Secondly, I had the misfortune of riding over a nail. The person helping me said it was an easy fix. However, I got charged for a brand new tire and the shipping of said tire from New Vegas. Plus a $50 administrative fee. I imagine that extra administrative fee is just added to steal just a little bit more from me. It costs $10 to $20 to repair a tire. Budget stole over $200 from me. Never do business with Budget.

Worst rental car experience ever. I am 53 years old and average two trips a year so I have a great deal of experience vacationing. First off dealing with a secondary party such as Expedia or Priceline will get you a better price but almost guarantee lousy customer service if you need it. In this case I made the reservation and put my husband's name on it. I was the additional driver and it was put on my credit card. My husband ended up arriving to our destination several hours before me so caught a ride to condo with other travelers in order to leave the car for me. When I arrived they would not let me take the car until he signed for it. Would not work with me, said it wasn't their contract. It was Priceline's. Called Priceline and they said it was Budget's contract... My husband had to take a 80 minute cab ride that cost 160 dollars back to me.

Rented a Budget car online to be picked up at Reagan Airport (DC) on 02/25/18. There were no lines (8:00 a.m. - Sunday). The rep got us all set up quickly. I made it clear that we needed NO added insurance. Also, she recommended that I choose the gas tank option in which I would not fill the tank up before returning the car because they charged a gallon price very close to the public price in the area. So, I agreed. We didn't end up traveling as much as we had planned, but I did put some gas in the tank prior to a 200-mile round trip. When I returned the car, the tank registered between 1/2 and 3/4 full. In that sized car that meant that the gas fee should have been a bit less than $20.00. Checkout was fast and we received a paper receipt.

I rented a car from Budget and returned it in the same condition with a full tank of gas. They refuse to refund the deposit they never said they were deducting from my account. When I contacted them on numerous occasions including reporting them to BBB their response was generic saying they refund at the time of return. When I called them they told a different story saying it would be refunded 5-10 business days. Each phone call I was told a different number of days. One month later - NO REFUND!! Do not rent from them!!

Left new jacket in back seat of rented vehicle. Notified Budget location the next morning! Told to fill out lost and found report and informed I would be informed every 3 days of status! Completed form and submitted! Contacted customer service 3 days later. Was transferred to different agents 8 times! Each agent informed me that I was transferred to someone who could not help! Over the next several days I attempted to find a customer service rep. or ANYONE that could help to no avail! Budget/Avis has the WORST customer service department that I have EVER encountered! Never use their services again and highly will recommend that others stay away also!

After pre-paying for our rental car, as we always do with rental cars, it said that our total would be $700 for 1 month. Once we got the car we realized that was not the total and with “extra fees” we're being charged double this price of $1400. Rather than marketing your cars at a low price I would prefer if I were told the actual price so I can go with another company that has a car for a BUDGET price! Rip off company!!!

My car broke down and needed repair. The repair took longer than expected so I had to extend the length of my rental a few times. This for which Budget charged $10 each extension. I paid $632 to rent a compact size car for 10 days. When I returned the car they charged me an additional $60 as a late fee. If I requested an extension and was charged each time I did so, why would you then charge me a late fee upon return? Horrible, no customer consideration at all. That was my first time renting from Budget and it is sure to be my last, back to Enterprise this customer goes!

Had reservation for Phoenix rental last weekend. Had to stand in line for ONE HOUR AND FORTY-FIVE MINUTES to accomplish paperwork. ONLY 3 AGENTS on duty at 8:00 on a Friday night! Then returned car five hours EARLY and was told by agent that I was entitled to a refund or credit but would have to go back to counter upstairs. Did so and 35 minutes later was TOLD I WAS LIED TO and they would grant no refund. Totally unacceptable customer service.

Rented SUV at Bangor airport, paid in advance 355.00, went to pick up rental and they said they could not be able to rent the car because I didn't purchase the rental with a major credit card. In 2016 I rented a car and did not have this problem using the same card. Budget Rental wake up. Not everyone wants or needs credit cards. If you care at all about customers at all go back to the way it was in 2016. We were happy about our trip then that had no stress at the airport. Avis rental was able to help us. Budget after they had my money could not. I called customer service after I returned from our trip. Customer service in Mexico they could not help me. An American lady called yesterday to explain they changed their new policy. 2-28-18.

DO NOT PREPAY FOR YOUR RENTAL AT BUDGET RENTAL CAR!!! I made the mistake of modifying my rental with BUDGET and it said on my receipt that I had a (refund) amount due me within 7-10 days of returning the vehicle. I called to see when the refund was going to be issued and they said there wasn’t going to be a refund. Their reason was that I returned the car early which early to them was from the original prepaid rental date. I made the rental for 3 days originally and modified it the same day for 1 day so I could get a refund instead of getting charged a $50 cancellation fee. I never get charged for returning a vehicle early, however, they said if you return the car before the ORIGINAL prepaid date you forfeit any and all money you would have gotten charged had you kept the original dates. TOTALLY RIDICULOUS and what a scam!!!

WOW WHAT A CRAZY BAD EXPERIENCE. We rented a car to be picked up in HNL airport. Picked up our bags and hustled to the Budget counter only to be met with a line that went out the door and down the stairs. To state the other car rental companies had maybe 10 people in line at the very MOST. My husband waited in line almost 2 hours to get our car. They had three people working at first then one left so down to two. There was a couple at one station that were disputing their billing amount so really for one hour it was only one and he could have cared less if he worked hard and then we had to find our car in a huge ramp. I will NEVER rent from Budget again even if the price is good. When we rented in Lihue we were in and out of Enterprise in 20 minutes paperwork and all.

Prepaid for rental of a car with Budget at Nashville Airport. When I picked up the car, it had a cracked windshield. Pointed this out to Agent, who marked it on the rental agreement. When I turned the car in at Memphis airport, I filled out a report indicating that the windshield was cracked when I rented it. Now Budget is charging me $184 to repair the windshield. Don't rent a car from Budget - they are thieves.

I prepaid for a car rental on 2/14/18 for the dates 2/17-2/19/18. Unfortunately, I discovered later that I would no longer need the car rental and cancelled the same day, 2/14/18. However, Budget still charged me a $50 fee! I could understand if the cancellation was less than 24 hours of the reservation date, but I cancelled several days in advance. Budget charged me for doing nothing, and I was penalized for prepaying in good faith. As a result, I will NOT be renting from Budget in the future.

Prepaid for our car, got to Tampa airport and they were OUT of cars! At least 150 people were stuck at their mercy waiting for vehicles to be brought in! They acted like this was no big deal. We waited at least 2 hours after landing to get a car. Meanwhile, all the other rental companies were well stocked.

Booked and paid for a VAN in January. Got to the airport February 10th, 2018 to pick up the VAN and we are told that we booked it thru a 3rd party and it wasn't a Budget contract. Third parties are Orbitz, Kayak, Hotwire and anyone else that is not Budget, but they all make contracts for Budget. No VAN and the 6 of us (all adults) are standing there with our luggage asking how we can get the VAN and just go. We can't, we are offered an economy for $200 more than what we paid for the VAN, did I mention there are 6 of us?

I prepaid for a 3 day compact car rental from Orlando Airport. Cost-$142. Fair. When I had to extend my rental due to my elderly mother being hospitalized and requiring surgery, I called both the main Budget Reservations AND the Airport location. But, everything was not fine when I returned the car when I said I would. Total price charge for 1 week compact (an added 4 extra days) was $667. Budget’s response was “this is a valid charge”. Not in my mind. This was not a vacation trip, money is tight in my world and I feel that Budget totally ripped me off and took advantage. I will never use them again and recommend others beware.

We prepaid for a van to transport a team, however, the van, although booked and paid for with a school CC, could not be picked up by our coaches that would be driving it. I tried to ask why it was not possible for them to pick up the van and there was no reasonable answer. Since it was impossible for me to pick up the van, I had to cancel the reservation. We had to pay a $50.00 fee and Amie the rep I spoke to was not helpful in the least. Horrible customer service and lack of understanding for our issue. Our community will all hear about this and Budget will never get the schools or my personal business ever again. I hope the $50.00 was worth it!

There is no mention during pre-paying of having to give a second card and a hold of over $200 more dollars for renting a vehicle with your company. I regret not using Enterprise as usual; no wonder your rental was considerably less than theirs when I was researching for quotes. I will definitely be writing in to AARP about this since I went through their system to rent from you guys. Also their phone system is either messed up or you intentionally train people to pretend to not hear customers when calling in as I called nine times due to this tactic.

Tampa Airport Budget Car Rental - Waited in line for 45 minutes to pick up our PREPAID luxury SUV rental. Agents very poorly trained. Manager came out from back - saw huge line of customers waiting and didn't assist his staff or any customers. Manager's name is Matt and he was an arrogant jerk. Received car with warning light for low tire pressure. Gas tank not completely full. Will never rent from these bozos again!

We reserved a tahoe to be picked up on a Friday at 9:00 am. They confirmed by text the reservation at 9:00 Thursday morning then at 2:45 that afternoon called to tell me it wouldn’t be in until 12:00 on Friday. So my $400 rental was going to be late messing up the timing of the trip and all they could say was “too bad!” They told me I could drive to Charlotte to pick it up myself if I needed it sooner! When I contacted the 1-800 number the nice person on the other end told me they may not even have my rental and that sometimes the previous renter has not brought it back yet! Rent from anyone else, the savings are not worth the risk of not getting the rental.

Despite having a contract stating that my rental was paid in full, I was charged an additional $166 upon turning in the car. So in short, I was forced to pay double for a GPS (that was old), and charged $45 for fuel even though the car only needed 8 gallons. I was also forced to take a vehicle that I did not want. I reserved a nice car, but was told it was unavailable upon arrival. I'm not sure if they know what reservation really means. Bad business Budget. Never again. There are way too many other rental companies to choose from...

Had minor damage to rental (cracked oil pan). Filed claim with my personal insurance. Budget refused to provide repair bills with ins co. Said they do not deal with claims. Charged my credit card $1000 and said I would have to be reimbursed by my insurance co because they do NOT deal with insurance companies. Took them over 2 months to send me the repair information so I could officially file the claim, although I had informed my insurance on 11/ 25/17 which was the date of the accident. Got the information from Budget on 2/2/18. Would give all zeros for service if possible.

After landing in MCO airport Orlando Florida, we proceeded to pick up our prepaid car at BUDGET. Worst experience ever. The staff works in slow motion. When we arrived at the Budget rental, there was a line of at least 35-40 people. There were 5 staff working in a snail's pace mind you. But the three of them decided to take breaks. Unbelievable, now down to three workers. None of them seemed to care at all that there was a huge line! Then to make it worse another worker decided to take a break, two left!!! We ended up getting to the counter 2 hours later. When we finally got our paperwork done we were sent across the street to pick up our much awaited car. We had to drag our luggage all over the parking lot to find our car. No one around to help you out.

The line at the Budget Rent-A-Car moved at a snail's pace and the line kept growing as I waited for my car. I waited 2 hr and 5 minutes to pick up a car that had been prepaid. Although this was unacceptable, I really feel sorry for the people behind me! Seems like all management can do is apologize. Let's help management out: DON'T RENT FROM THIS PLACE.

I recently booked a 6 day vacation through Expedia which included a terrible flight with Spirit Airlines, and an even worse experience with Budget Car Rentals. This was supposed to be a joyful reunion with my family whom I haven't seen in about 7 years! I had a car reserved with Budget at their Logan Airport location and was "greeted" by a racist counter associate that tried to sell me every conceivable upgrade possible. I declined and accepted the basic reserved vehicle. Mind you this was Jan. 6th, single digit temps. with a wind chill effect.

Met our son in Florida for a weekend. His airline was arriving before ours. Reservation for car was put in his name. He is 24 years old. We were told by a Budget customer service agent since he was active duty military under 25 years old that he would NOT be charged extra for the car (under age of 25 years old are sometimes charged extra) as long as he shows military ID and had a credit card in his name. He was charged DOUBLE of what the reservation email stated. We have called Budget four times since and are told something different every time we call. Not sure who to call or who to believe. Very dishonest company. I am so disappointed.

On December 22, 2017 we arrived at the Budget rental counter to pick up a minivan that had been reserved since July. We stood in line for over 1 hour because they only had one employee working. We were finally assigned a vehicle. When we arrived at the designated space, the vehicle was a VW Beetle. So we went back to the counter. After getting another assignment, we walked around the van but didn't see any problems. The following morning we got back in the van only to be alerted that one of the tires was down to 16 pounds of pressure. Of course we stopped at the first station to fill it up at our expense.

I needed a rental car quickly after my car died. Enterprise needed a credit card which I was not able to give at that time, I asked if they could just use my debit card but they turned me down, and lost my business. I called Budget, who told me they could run my debit card to perform a credit check, and then use that. They held a car for me to pick up the following morning. Everything worked out great, we got an SUV that was in perfect condition, clean inside, etc. The Customer Service (Chicago, IL) was excellent. Dropping off the car was just as easy as picking it up. No crazy charges, no questions, no hassle. I would definitely use Budget again!

I was returning to Charleston SC on January 4th 2018 after a family vacation after being delayed by a freak snowstorm, Charleston airport was closed and we had to spend the night in Atlanta. We were able to fly to Myrtle Beach SC on January 5th 2018. I have been a customer of Budget since 2000 and have rented lots of vehicles over the years, I picked up a Ford Explorer at Myrtle Beach airport for a one way trip to return the car on the 6th to Charleston airport and pick up my car that was left in Charleston airport parking, after getting back to my home in Johns Island SC that night the temperatures dropped into the teens and made all roads impassable.

I had to travel to be with my family when my father was very ill and in the hospital. I booked my rental (in Charlotte, NC) through Expedia. The car interior was extremely soiled (looked like someone had urinated on all the seats), called to report, they were very apologetic; stopped at a store, returned to car, wouldn't start. Called roadside assistance with Budget, they dispatched someone, but charged me - seemed terrible since I was already paying for the car. Wrote a complaint, they responded (my recap), "Gosh we're sorry we didn't meet our own expectations, we're not going to give you any compensation, but thanks! Your complaint will help us improve". Rotten car, rotten service. Won't use them again.

I Booked car in advance and paid the amount. But when I reached the destination there was not small car for which they offered me an SUV. Later they asked me to sign the documents, I thought it was a free upgrade but they charged me lot for that without giving proper information. Now they refuse to pay back as I signed the documents though the mistake was from their end. This is not expected from someone like Budget.

Rented vehicle 12/22. Returned vehicle 12/27. While at the airport gate waiting to board flight I realized I forgot my diamond ring in the car cup holder. Immediately contacted budget to notify at which time I was informed the Raleigh Durham location would be notified. We (husband and two daughters) got home and still had not received email/VM notification. I called customer service back at which time I was informed the location would not be alerted for two days. My heart sank. I knew I’d never see my ring again and I haven’t. Now every 2-4 days I get an email informing my ring still has not been found. UTTERLY RIDICULOUS.

They need to change the company name from Budget to Reservation Failures. Why in the hell would someone go through all the time and effort to reserve something to have it not be there when you arrive. You take months to plan, you finally arrive, and there is a ** worker at McCarran who says “I don’t know what to tell you, we don’t have any cars to rent you.”

I recently rented a car for my son for 8 days through the airline. The price was reasonable. My son had to extend his trip by 2 days and Budget is charging him more for those 2 days then for the 8 days. When he originally called to extend he was told a different amount. I will never use Budget and will tell any and every one I cannot to rent from them.

I initially rent a car with 7 days, prepaid it, then did a modification to shorten it to 5 days (2 days later in pickup date), which reduce the total amount of cost, the difference is about $180. There is no warning said anything about modification to cause an overpayment is not refundable. Also check out FAQ it clearly stated prepaid reservation can be modified, any overpayment will be refunded after agreement is closed. After 1 week of waiting, I called Budget customer service ask for the refund status. Surprisingly they said it's not refundable for any prepayment! They want me to check out their terms & conditions. I did, it says "early return" is not refundable but it's not my case!

My recent rental car experience with Budget Rent-A-Car was nothing but a total disappointment. STAFF AT FRONT DESK: Totally unprofessional, rude, and inconsiderate. Their total focus is not to win you over but to rip you off! CARS: Old fleet of cars and most are in bad shape mechanically. Two cars both with same problems. CAR INTERIOR: Dirty and filthy outside and inside. One can smell strong cigarette smoke and had weird unbearable odor. Forget about cleaning. No one even takes pride in getting it presentable say vacuuming the vehicle, check windshield wiper condition or windshield liquid or other fluid, etc.

Be very careful when you're picking up your vehicle. This company (and Avis - they're the same company really) will try to load you up with all sorts of unnecessary add ons when you pick up your car, even if you've already made all your choices and submitted payment beforehand. The area in the Dayton terminal is very loud due to the close proximity of the baggage claim area and though the customer service rep we encountered was very friendly, she also talked and laughed so much that it was distracting and it was also hard to understand everything she was saying due to the noise. We ended up accidentally agreeing to very expensive additional insurance coverage, that actually cost more than our round trip tickets to Dayton! We didn't realize that we were signing to pay an additional fee - we thought we were signing to pay what we'd ordered online.

I arrived in Pittsburgh on Christmas eve 2017 with a reservation my brother made on Expedia. The bill was $292.87. I am a Hertz guy, yet dad was in a fight for life and this is what I got. My birthday was a week earlier, I renewed my license online, and realized before the flight I needed something that said I had a valid license. I got the local police station to give me a letter after checking it out with the state.

I write this letter in regards to my extremely UNPLEASANT rental experience on Monday, 12/18/2017. This was our first rental experience with BUDGET. My Son-In-Law is ACTIVE MILITARY and gratefully embraced the BUDGET MILITARY DISCOUNT. Upon the arrival of himself and his wife to receive the vehicle; they were met with a ridiculously unwelcome reception by a lady at the Murrieta BUDGET named Tiffany (at least that’s the name the woman gave) at a facility being renovated, and no clear BUDGET signs whatsoever.

I reserved a rental for 8 days on August 31, 2017, for a December 22nd pick up at Orlando International Airport. I prepaid in on 8/31 and scheduled my pick up for 1:00. I entered the line at Budget at 12:30p.m. for a 1:00 pick up. There were approx 9 pickups ahead of me. There were 4 Customer Service Representatives working when I entered the line (for about 15 minutes) then 2 went on break. Then one came back an hour later and there were 3 working for the 3 hours I waited in line before my rental was ready. I could see the employees coming in and out of the break room from the line (which looked as though it was shared with Hertz). There were 3 customers that were brought ahead of the others in line so we continued to be pushed back in line as others that never got in line were accommodated.

Worse company to deal with. They overcharge without even letting us know. We call to ask why. Answer from all three representatives were all different. So not only they couldn’t answer my questions, they overcharge my account.

I rented a car for a week because my car was totaled and they insisted it was going to be around $214 with a $200 deposit that you would get back which was fine. I return the Car and I get charged $880!!! I could've put a down payment on a car for that! I called and they showed, “Oh no there was an error on the bill and it'll only be $414.” I was fine with that. I look at my account and sure enough they take out $880. I keep trying to call and I'm getting nowhere. False advertisement, they lie, and they rob people not caring about anyone's situations.

Booked a car from Budget in West Palm and returning to Orlando. Estimated charge 228 from Saturday to Thursday. I arrive in West Palm and go to pick up car. They go thru the questions, insurance, gas, gps, etc. then flash up on the screen for me to sign the estimate and accept the car terms. $405.00 is the new estimate, Seems the reservation I had with and Estimated charge of $228 did not include the mileage (yes for some reason is not unlimited and not calculated out like they did at the airport). I am driving from West Palm to Orlando was KNOWN when I booked the reservation, why wouldn't you use the same calculation on the Reservation estimate??? Oh... I know why... Because no one would booked it. They did offer me an unlimited mileage car at $170.00 per day cause it was last minute. Refused to call the Manager or Supervisor for me. Left the airport in an Uber. I will NEVER rent a car Budget again!!!

The employees were polite, however perhaps even THEY didn't realized my total was going to be more than DOUBLE the "estimate". When I made the rental reservation my "estimated total" was $132 for a three day rental of the most "economic" car available. When I picked up the car I was given an amount of $160. I thought "OK, a few bucks more than I originally thought, alright..." At NO point was I told that this was ON TOP of the $132 I had already paid. I would NEVER have rented a car for $300 for a THREE DAY TRIP in a VW Bug.

I wrote a letter to the President of Budget and he actually forwarded me to someone else, that gave me the third degree! I'm in the process of a new job and he's calling me all throughout the day. No message was left nothing and then stopped calling me at all. It's below... you are more than welcome to read exactly what I wrote. I will never rent from them again, and their company is the worst in customer service I've ever encountered. If I could give it no stars I would!! I am writing to you simply because my concerns were ignored, jeered and dismissed at the standard level. I have been in customer service for over 20 years. Most of those in the hospitality industry, so I am aware that some levels of lack of service do occur, however the level I experienced was absolutely unacceptable.

They will charge you for this and that but when you ask specifically what the charges are for they give you different reasons each time. They basically lied to me about a monthly rate because they wanted to take more money out. They charged me 2200.00 for one month and a week. They are rude and outright refused to let me speak to a lead agent.

We rented a car in mid-October from Budget. Several days into the rental a low tire air symbol showed on the dashboard as we were on our way to a destination about 25 miles away. We held our breaths as we returned from the party to our hotel, It was now about 10:30 pm, but we called Budget, told them the problem and they said they'd send someone out to put the spare on (which they did). Still the same dash-board symbol the next day - but had to go about 20 miles on the spare - took care of business there and found a Budget office that was close by - got there and it was closed. Tried to call 2 other locations - no answer. Tried to call Budget main number, was on hold for 20 minutes, told us there was no open Budget office other than Tampa Airport location - 20 miles away in opposite direction.

I set up a car rental reservation online at Budget.com for a Mercedes GL 450 Premium SUV at a premium price. After entering payment information and confirming the reservation process, I received a confirmation email stating that my rental of a Ford Mustang convertible was confirmed. I immediately called Budget. The representative told me he had fixed the issue and confirmed that my reservation was updated to show a Mercedes GL 450. I then received an email stating that my reservation had been changed to include a Mercedes E350 which is a car/sedan.

As a triathlete and getting a discount with USAT I have been renting from Budget for several years and for weeks at a time and at least three times a year. Once I received a car that smelled like paint and we had to ride with windows open the whole week, another time we waited in line for close to an hour, but that is nothing compared to what just happened. Renting from FT Lauderdale FL airport. The guy started going down all the extras which I was saying NO to then he stops and says, "Ok just basic", which I took as YES just car rental. We left the airport to head to Key West and looked at the rental receipt because the guy never even said the total to us, first clue. I find out it is more than $200 what I was quoted and I know taxes weren't that much. He had put down daily added insurance. So we called them right back while driving and was told they would take it off once we returned the car.

I rented a car on December 7th 2017 from the Tulsa International Airport. The guy at the counter tried to get me to get the extra insurance, I declined it and explained I have full coverage on 3 vehicles of my own. He told me he took it off, I believed him. He said initial, initial, initial and sign. I did, he gave me the keys and I walked out to get my car. When I got to the car I looked at my receipt and noticed the charges were $309. They were supposed to be $112. I immediately called customer service and explained everything to the lady. She told me not to worry that the fee had been removed and the extra charges were for a $200 deposit on the car that would be fully refunded when I returned the car.

I rented a car and ended up having to put it in someone else’s name. I had already prepaid so I was told I would get a full refund. They refunded me 50$ the day I canceled and told me to wait 7 business days to see the rest, which is fine. Well now I’ve waited over a month and still no money. When I call, customer service is so rude and unprofessional. After the 3rd call trying to resolve my issue I asked to speak with a manager who told me I would have my money that week. After not receiving my money I called back yet again and they informed me speaking to the supervisor prolonged my refund and it wouldn’t be here for another 10 days. No one was helpful or tried to actually resolve my issue. I would never recommend or use Budget or any of its affiliates ever again!

I know it's not possible to always get the car you reserved but this is ridiculous. Reserved and pre-paid for a Subaru Legacy (or similar) car for a winter visit to Providence. Snow was in the forecast and we really wanted the All Wheel Drive of a Subaru or similar. I specifically asked when arriving at the rental counter for the Legacy car, but not available. Ended up with a total piece of crap Jeep Patriot, a cheap junky front wheel drive 4 cylinder car that looks like a Jeep, with no options, just a base model.

We were in LA for a couple of days and rented a car from Budget. The car was fine (smelled a little musty) but the experience was overall good until after we returned the car. Our daughter's phone with her student ID got left on the shuttle bus to the airport. I have now called over 350 times in 48 hours. No one ever answers the phone, or returns any of the messages I have left. I have spoken with Customer Care 5 times. All they say is how they apologize for the inconvenience but cannot do anything to help. There is absolutely NO customer service. Only rent if you know you won't need anything from them because you won't get it. I will NEVER rent from them again.

Overcharged, Dented Car, Poor Service, Did not review terms and services thus resulting in charges that could have been avoided and staff that smelled like **. I had rented a car from Budget Rent-A-Car that spanned between XX/XX at 9am - XX/XX at 10pm. Firstly, the car was not ready when I arrived at the counter. It was not until a half hour after the agreed upon pickup time that I was handed the keys to my rental. This was extremely inconvenient and resulted in me missing my flight and causing the undue hardship of having to drive 500 miles to my destination. Upon leaving the entity, I was obviously in a hurry.

My fiancé and I were taking a trip to Miami Florida and were picking up the rental car at the airport, firstly the representatives at the airport were talking on their own cell phones about personal subjects while “helping” customers. Secondly nowhere in the rental information when we called to get the rental reserved did anyone tell us there had to be a hold on any card credit or debit but different amounts depending on which we used. Also any hold has to be on a card with the renter's name only... After having an issue with this the representative could not help and suggested I call customer service while standing at the counter. Two hours later we finally get the vehicle which has a maintenance required light on on the dash as well as squeaking brake pads, the radio doesn’t work and the car was dirty. I tried to call customer service once again and had no luck on telling them anything. Needless to say will NEVER use them again.

After flying all day with my four children ages 8 and under we arrived at Budget car rental only to be told that the Luxury SUV we had prepaid for was not there. In fact they didn’t have any 6 or 7 passenger vehicles. I was irate. I called Expedia the site I had booked through and they kept telling me all they could do was refund my order leaving me stranded 2 hours from my destination. Budget admitted to me it was their own fault but didn’t offer me any real solutions except to take a 12 passenger van. What a joke.

Over $140 in additional FEES. Overquoted rates. Not enough cars, untrained Staff... Don’t bring a debit card - their system won’t accept it. Waited over an hour after paperwork for my car as front desk Forgot to tell service area I was editing. Car dirty and damaged. Didn’t bother to walk around car to see condition. Tried to talk to. Mgr but he or she has not called me. Horrible experience at Hartford Bradley Airport location. Never again!!!

Initially, I rented a car for three days at $53/day. After the second day, I called and asked to extend the rental for an additional week (because I learned that my mother was dying and needed my help). Budget seemed very reluctant to extend my contract and told me that an additional week would cost over $700! I explained on the phone that Budget was advertising weekly rentals for about $350. Finally, after speaking with a supervisor, they agreed that I could extend for one week for $350. I returned the car a week later, on-time, full of gas and in perfect shape.

I reserved a Chevy Impala from Budget this month in Syracuse, N.Y. When he gave my keys I got a high mileage Malibu. I asked for the car I ordered. The agent gave me the brush off. They still charged for the original upgraded Impala. Upon return I asked for adjustments. They said they don't do that. This the biggest bunch of jerks I have ever dealt with. They should be arrested for stealing from a 75 year old senior and an army vet. Lock The bums up.

My boyfriend had to fly from Jacksonville to New Jersey last minute for his grandmother's funeral. It was an unexpected death. He did not have his credit card with him, but had pre-booked the car. What he did have was basically the Google wallet version of his card available through his Capital One app. It had everything except the magnet strip. The company told him they would not accept the card because it was not a physical card. He called me very distraught and I called the company and asked if they had a CCAR form (credit card authorization release form). They told me no. They would not accept a front and back copy of my credit card or my driver's license to help my boyfriend out.

Rented a vehicle from Oct 30th - Nov 10th. Never used the tolls except for 1 day. Actual toll fees were $3.25. BUDGET ripped me off, charging $19.75 as an eToll convenience fee. Even though I used the tag 1 day, they charged a full month eToll Convenience Fee: $19.75 ($3.95 per rental day, max $19.75 per rental month). Called to appeal the charges and the customer service guy told me plain and simple "that was written on the contract". Total rip-off. WILL NEVER RENT from BUDGET for the rest of my life. I have the contract number, in case Budget management cares about customer satisfaction.

Renter beware. If renting a car in Florida please make sure you get a receipt at every toll, because you will get charged for the toll even if you pay. I paid at a unmanned toll. A charge was applied to my debit card and a convenience fee was applied which took the charges to 13.10. My question is why pay 2.50 and not pay 1.25. This is fraudulent activity on the behalf of Budget and the Florida Department of Transportation. When you call to dispute the charges you're put on a long hold and eventually the call goes unanswered. Consumers exercise your rights. Go to FTC.gov and make them aware of the fraudulent practices of Budget and the Florida Department of Transportation.

Prepaid online. Car in Ford Mustang category. Agent tried to give me a VW Beetle "same class." She said if I wanted a similar car as paid for I’d have to walk to another terminal @ MCO. This was after waiting 1/2 hr in line at 1 am. 2 agents at counter, 15 people in line, 3rd agent got out and quickly processed others. The other 2 were very slow. When I complained the agent said it came at a good time! So when I pointed out the Mustang was more of an intermediate car, and VW compact. She said she didn’t know how they classify the cars. Finally after a tense and unpleasant interaction, I ended up with Ford Escape? The agent then told her coworker that she needed a break due to being stressed. I guess you’re expected to just pay and accept their BS. Never Budget again!

I rented a car for November 4th to November 12. I called on the 6th to say I would be returning the car 2 days early and asked if I can get a refund. I was told no problem, just return and they will make the adjustment at that time. I returned the car 2 days early and she made the adjustment and said she would email me my invoice. I looked on my visa November 22nd and still no refund. I called and the Alex from customer service said they don't refund anymore. I told him it was on my invoice, he said that was a mistake and they meant to take that out of there. He laughed and hung up! First I thought I had the wrong number and was pranked as I couldn't believe how he dealt with it! Never again with Budget! They also wrote 100 km less on the invoice than what was actually on the car! Didn't affect me because I didn't go over the free km, but for someone that does go over, that could add up!

I reserved a car two weeks ago for the Thanksgiving weekend. I was paying with a debit card which is different qualifications than a credit card. The identification items I was told to have was not out of line so I continued with the reservation. However, I was told to contact the Gladstone Missouri location a few days prior to the date I need to set up for them to pick me up. I tried for 4 days to contact these people. No answer on the phone and did not return my calls. Finally today, I get a call from this location verifying my reservation. They have no record of my messages... blah,blah,blah. Went through the spiel again about the debit card just to make sure all was ok. No it was not, their qualifications are different from the national rental center. They want 2 utility bills, I pay only one utility, so, I could not rent the car.

I just rented a premium suv, My experience was horrible. Yadira at the Budget counter needed a major crash course of attitude adjustment or needs to be fired. I’ve already called Expedia and I’m also going to help them. Her attitude was terrifying. My twin boys sat in the car and was wondering why the lady was so mean, if it wasn’t last minute I would have given the car back. It’s Thanksgiving. I can’t rent anywhere else. If you ever go to Budget Rent-A-Car in John Wayne airport in Orange County and see Yadira, please leave!!! Never again!!!

Rented a car at Phoenix Airport; pre-paid. It took over two hours in line to get to an agent. Then, when I turned the car in early, they confirmed my charges would be $214.41 and there would be a refund on the prepaid amount of $336.56. Now, Budget is refusing to process the refund because I booked in advance online. Customer rep said "too bad". Never experienced such Poor customer service, deceptive practices, and outright dishonesty.

I had a car reserved and paid for. I had a death in the family and had to modify the reservation to pick up two days early. I went about dealing with my loss. I went to go pick up my rental and was told the date of pick up still remained the same. I called Budget they told me it would cost me over 900.00 to get it two days early. I canceled the reservation was charged $50.00. I rented at a small airport. The representative suggested I just go through Avis. I reserved my Avis car to pick up immediately and for the duration I needed. Guess what? It was $50.00 cheaper. $900 plus $274 is ridiculous. I will NEVER rent from Budget ever again.

My husband had to go to Louisville for business. We opted for the prepaid option on an economy car. When my husband arrived at the Louisville airport Budget, they said that they had NO cars at all and that he would have to wait for a car to come in. This is completely unacceptable! They should not be able to accept a reservation and prepayment if they do not have the cars available. This has cost us time, and money as my husband was supposed to be there for a business meeting and was extremely late. This is extremely unethical and should be illegal to take a customer's money and not deliver the product. NEVER use Budget.

Rented a SUV that said 4WD and paid online. After paying for amount a email came in saying a different SUV with no 4WD so I called to question the email. They said they can not guarantee a 4WD. I said that's why I rented because we needed a 4WD for the mountains. Nowhere on the rental page said cannot guarantee 4WD just that type of SUV or similar. They should not list 4WD if they can't rent it. Now I want my money back and they said they can give everything but $50 because I paid up front. BAD POLICY BUDGET.

I utilized Budget Retail in McKinney, TX, for a car rental in May. We did the Walmart around and all was semi okay. I dropped off the vehicle and left. Weeks later, I began receiving invoices for a $254 fee described as their cleaning fee. So, I did what the document said... 'for questions call...' They gave me no information. Instead, they told me I had to call the local office. The guy there, Kiran, or something like that (which they never answer so I had to drive back to their office), said that the fee was because of a dent and that the car reportedly had 'lots of sand as if I had gone to [LOC].' I told him the dent was indicated on the walk around and asked about the sand. He didn't asked me any information but just said, nonchalantly, 'oh, then they'll take the dent off and the DFW location reported the sand when they took the car for cleaning'.

Budget did not call or text. Did not responded my call and I waited approx 30 minute in call queue before dropping off. Why should I pay this charge if they cannot run their customer care properly.

I rented a car at Budget at Inverness Airport for the period of October 7, 2017 to October 13, 2017 (Category B) and prepaid the fee. The Budget counter at Inverness airport was serving customers of both, Avis and Budget and there were only two staff to serve about 20 customers. So I had to cue for about 90 minutes to get the car. When I got the car, I noticed that it was dirty inside and outside, that it had a few scratches that were not marked on the contract and, worst, that the tires were flat. I informed the staff of all of this.

I've been trying to get a hold of someone from Budget to get my lost item back. I've called the 888 number and they have a lost and found option 5, where you can leave a message but no one gets back to you! I've called customer service so that I could actually speak to someone and he just told me I have to call the number back, press 5 and leave a message. Obviously if that worked, I wouldn't be calling. So he said he'd transfer me to a supervisor, which I highly doubt one exists because I've been on hold for over 30 minutes with them now. I'm never using Budget again.

Overheating, smoking car = $700+ for 1 week rental - When the car started overheating at stoplights a few miles from my destination hotel I knew I would be calling Budget. After getting passed around I eventually talked to someone in roadside service who offered me the option to stand outside in the middle of the night and weight for a tow truck, figure out the closest Budget location and drive it there, or go to one of the 3 local auto supply stores, buy some coolant and put it in myself or if I couldn't handle that, the people in the auto supply store would do it for me. NOT TRUE. The auto supply people were outraged I had been told this. I bought the coolant, put it in and it seem like it worked until the next day when a 1.5 hour drive became a 4 hour drive.

I made a reservation to rent a Subaru Legacy/or similar at the St. Pete's Beach Budget Rent-A-Car agency. Upon arrival I was told I was being rented a Chevy Cruze. When I asked where the Subaru I reserved I was told the ad said "or similar" and I was lucky to get any car. According to the woman working there they have never had a Subaru for rent. In my opinion a Chevy Cruze is about as similar to a Subaru Legacy as a Ford Maverick would be (similar in size only). Upon returning the car I was charged a 20.00 fee for picking it up at the hotel. I'm pretty sure nothing was said about that when I made the reservation. The rental office was at the hotel. Don't rent anything from this outfit.

Rented from them months ago. Received a phone call and letter from a COLLECTION agency saying we owed an additional $400 for "damages". We returned the car in perfect condition and got a receipt to prove it. Never heard a word from Budget, and next thing I know we are referred to a collection agency for alleged damages to the car. To add insult to injury, when I called Budget to try and find out details they refused to even tell me which rental and what the "alleged damages were. STAY AWAY from Budget and AVIS (same companies!!). They are true crooks! Dollar and Hertz much more reputable.

My wife and I are both senior citizens. We flew from Florida to NY Laguardia, pick up a rental from Budget Car Rental. Stop to see a friend in the Bronx and on our way to our hotel in White Plains the low tire pressure light came. We pulled the car into a BP service station. Tire went completely flat. I tried putting air in but came. Open the trunk, no spare tire. 6:00 pm called roadside assistance. After 29 phone calls and 2 texts, a tow truck showed up at 2:45 am after almost waiting for 9 hours on top of missing the wedding and not getting to the hotel in White Plains until after 4 am. I was told a supervisor would contact me in 24 hours. After one week I called them just to be offered a 50 dollar rebate. That's pretty insulting after missing the wedding, prepaying for hotel room that we didn't get to until after 4 am. Never will use Budget again. Did find until after this fiasco that their customer service rating is 1.

Having made a Budget car rental thru Costco - arriving at LAX at 8:30 PM - follow signs to car rental shuttles - as we exit the baggage claim area - a Budget shuttle is driving by in the furthest LEFT Lane (furthest away from the Car Rental Shuttle area). Waiting over 40 minutes - we see at least 4 or 5 trips by all other car rental companies including Fox, Hertz, Enterprise, Dollar/Thrifty, etc - and finally a Budget rental drives by - this time in the 2nd Right LANE. Screaming at top of my voice - can't get the attention of the driver - who pulls over about 2 curb areas down from where we are standing. Of course we can't run to the location to catch him.

I reserved a car for $97 from Baltimore to Philly, the total two hour drive would cost about $124, I picked up the car and initialed and signed, but I never got my copy of the "contract". I asked if the $97 was the confirmed rate, "Oh yes" the thief said. I have rented cars before and at BWI in fact moments before picking up my car at Budget I dropped off a car at National that I rented for a month for a total cost of $989. Well I took off for a conference in Philadelphia with my young son, stopped to have lunch with a friend arrived in Philadelphia filled the tank up and went to drop off car at Budget car rental. I took a photo of mileage and full indicator.

I rented a Jeep Wrangler from Budget in July while on a trip to Colorado. While removing the back window the zipper head came off the zipper due to there not being the stop at the end of the zipper. I attempted to get the zipper head back on over and over but was not able to. I ended up with a cold drive to the airport without having the window attached and when turning in the jeep I gave the Budget attendant the zipper head and explained what had happened. I just got a bill from Budget for $1513.98 for damage to the soft top!!?? When I called Budget to dispute the cost they told me to call my credit card company. Fortunately my credit card company is disputing and refunding me the cost but I will never use Budget Rent-A-Car again.

I arrived in Maui, Saturday Oct 7 at 7 PM. I had a car reserved. When I got to the car pick-up office, the lobby was full of people. The counter had 16 customer service stations. Budget had 3 people working. I stood in line for over two hours. They made my 81 year old mother wait over two hours. Budget is a joke imitating a farce masquerading as a business. I will never do business with Budget again.

I rented a moving truck out of Charlottesville, Virginia. When I picked up the truck the inside was a little dirty but I didn't mind. I had no complaints. I was making a journey across the country to Washington State. The truck ran great. No issues. I made it to my destination in Washington state and I thought I would clean up the truck before returning it as I thought I would incur a charge if I didn't. First I thought I would wash it then I started to vacuum. When I opened the glove box to empty it out and vacuum it there were ** seeds and stems in the bottom seam of the hinge and the door.

We signed up to rent a car through Priceline (great to deal with!) and assigned a rental through Budget. When we responded to pick up the vehicle at Nashville Airport, the employee said she had “an amazing deal for us” and would only charge us $7 more to our $25 we already paid, so we agreed to pay $32 per day. Little did we know it wasn’t $7 a day extra, it was $37 a day, so we were charged an extra $148 on top of the $150+ we already paid. A few days after we returned the car the extra $233 was charged to the card. I have talked to two different employees and I was basically called a liar because they don’t “trust” what people say. On top of it all they charged us for gas after we returned the car completely full, so they got an extra $40.

We got airline tickets and a rental car on 9/4/17 for a 9/29/17 trip through ARRP using a Budget Rent-A-Car. Once we arrived at our destination we had to stand in line well over an hour to get to someone to get our car. Then we were told they didn't have the car we requested, they did upgrade us to a piece of crap and told we would have to walk to another terminal to get the car as it was not at the same location we were. We told them we did not need insurance, however 5 days later we received a charge on our credit card and when I called asking what the charge was for I was told it was for insurance. Finally got them to say they would refund the extra charge, will see if that ever happens. Should have just paid for a taxi and saved the headaches. After looking at reviews on Consumer Affairs am also disappointed with ARRP with recommending and working with this Company.

Rented a Nissan Versa from them, did my walk around with the vehicle. There were numerous scratches and dents on the car. Went back to the rental desk and ask them to put a note on about it. They said they will make a note of it. I took the car and while driving got a flat, they sent out a tow truck to change the tire. I looked at some of the other tires and felt they needed to be changed as well so I took the vehicle back to Budget to get an exchange. About a month later I got a $721 bill from them saying they repaired all the dents and scratches. There was also a broken windshield which was not there when I returned it. They are making me pay for things I did not even do. Do not rent from these clowns, you will regret it.

Everything was great. Quick & easy booking, great price, easy pickup, great car, easy drop off etc. And then 2 day after we returned the car we were charged again plus more. They charged us another near $600. Then after we called to find out what the hell they were doing the customer service guy refused to take responsibility for the company, telling us that our bank is at fault as they are the reason they couldn't return the money for 30days. Umm?!?! Why the hell did you take it in the first place?! That's the problem, not our bank's policies! Furious!

Terrible!!! The customer service was horrible from the start... and to top it off, once I returned the car, I left my gate (remote) and my garage (remote) in the vehicle. I called as I realized it, and they told me (after numerous times calling & being fed BS) that they throw all lost remotes in a bin and that I can come down and search through the bin. Wtf!!! I'm from out of state. You don't tag lost items or bag them?!! So unprofessional... will not rent from there again. Point, blank, period!

We had a very, very bad experience in Copenhagen Airport, Denmark today. We had rented a car for 1 day for some 100 USD. When we came to the airport, they had changed the rules and wanted us to pay some 400 USD for 1 day. The service assistant, Claudia (Avis agent) - a very rude person - refused to acknowledge our booking and mentioned - that because we were from Denmark we had to pay 4 times the price we had booked it for. She mentioned we should have read what was written in "small letters". We checked our e-mail confirmation and INVOICE and no special conditions whatsoever.

We rented a car for 25 hours that cost us $940.88 USD because we were forced to upgrade. UNBELIEVABLE! We were extremely disappointed and angry with the service that we received while trying to pick up our confirmed reservation at the Galway, Ireland location. I had made the reservation August 13, 2017. Our confirmed reservation was for 2 days totaling 196.59 euros estimated. The reservation pick-up time was 5:00 but we did not get there until 6:10 because our tour bus had run late because of traffic. The office had closed at 6:00 so we came back at 8:00 AM immediately when it opened the following morning.

We reserved a Ford Focus which they did not have so I upgraded and chose a Dodge Dart. 7-days into the rental period, we had planned to see some sights in the area, went out to the car and it would not start. Called roadside service and they jump started the car and said the battery was old. Being disabled I had to have a reliable car. Called Budget Rent-A-Car telling them the situation and wanted to exchange for another vehicle. Went to the nearest Budget that they told me had a car. When I arrived they had no car and wanted to charge me $10 per gallon to fill the tank, it was 3/4 full, and $30 for what I don't know. I said, “No, I'm not paying you anything” and as for the gas I was not going to turn off the car to pump gas because no guarantee it would start.

We rented a car, got a flat tire the young man at our hotel was kind enough to change the tire (we are senior citizens). Union returning the auto, we informed the person accepting the car, he said not a problem. Yesterday we were charged $133.50 from Budget. So we inquired as to the purpose??? It was for the flat tire!!! They came short of accusing my husband of cutting the tire!!! Amazing! Flats happen! We were on our way to a meeting, lucky to have the valet change for us!!! Budget is a terrible company the car was less than optimal, as a passenger I couldn't see out the front window!!! Never rent from Budget!!!

Booked car in U.K. for holiday in Orlando in June. Paid for hire in full up front. Arrived at Orlando Airport after 9 hour fight to wait almost 1 hour in queue at Budget desk. Eventually Gordon served and agent confirmed that car was fully paid and nothing else to pay. Tried to sell me the usual extras, insurances and so on all of which I declined several times. Agreed to pay the toll charges by number plate recognition. Asked for my credit card for 'holding' confirmation. Then produced a receipt for $210 dollars and asked me to sign. Asked what it was for and told just the holding confirmation and nothing would be charged to my account. Asked him to confirm again that all was fully paid up front and nothing further would be charged. Somewhat reluctantly, with a very tired family waiting to go to villa, I signed.

Great advice for you all out there: do Not rent cars from Budget Rent-A-Car. They do not maintain their vehicle fleet and they use their customers to pay for that maintenance. I used their services last month, a car that was supposed to be on unlimited mileage had the Service Light on after under 800 miles. The car exchanged had its Tire Pressure Light on after 15 minutes. The next car had a smoke odor (reported before driving off) and almost killed me on my way home. The tire exploded while driving on the highway on my way back. Note that I didn't drive on any dirt roads, only on highways.

Wait for 2 hours to get the car. Employees are the slow and rude. They have no idea about customer satisfaction. UNKNOWN Charges will be levied upon your credit cards. You will be told something charged something else. I was charged twice for Airport taxes and fees. Twice for Tolls. Was told $10 per day for EZPASS but later on customer centre $3 per day. In short they misguide you. WORST CUSTOMER CALL CENTRE AND SERVICE: They will not resolve anything and will give you different numbers for disputing charges. This is worst company ever.

Was a terrible experience with their Vancouver Airport location. They were too busy and could not handle the volume. Had to wait for a car that I had reserved as they had none ready! They did the inspection without me being present, I did my own after and found damage. I had to insist they sign that there was damage and the attendant actually said, 'I hope you come back with more damage so I can charge you'. Car broke down at the hotel the next morning and they sent a mechanic, who was unable to repair it and drove me back to the airport. The counter staff would not close out the contract without the car present and said they would do it later. I refused to allow that as I did not want to be responsible for any damage while it is not in my possession. This was a 2 minute discussion while the manager hid in his office and refused to come out. They finally agreed and gave me no discount for my troubles. What a joke!!!

I recently visited the US from England and flew in to Chicago. I had arranged and pre paid for 17 days rental with Budget. I was served by Monaysia. I informed her that I required nothing extra other than what I had already paid for. She totally ignored this and added Personal Accident and Effects @ 9.95 per day and also Emergency Sickness Plan at 5.00 per day. I asked her what they were and she seemed shocked that I did not require them, but they were removed. Totals were still 254.15 and a Fuel Charge of 47.08. I was told that these were what the charges would have been if I accepted them. The fuel charge would only be applied if I did not return the car full. I asked Monaysia if I was going to billed anything extra and she assured me the only additional charges, would be any tolls or fuel if the car was not returned full.

I returned a car to a different location and was charged an amount equal to renting a car for 5 days. The customer service rep provided me wrong billing information and gave me the wrong vehicle, stating that I would be paying way less than what he was claiming. When I received the bill it was not the amount he disclosed, if I knew I would be charged that much, I would not have accepted this. Called the billing department was told that it's under a no negotiation agreement, if that's the case why did the other first rep gave me a different story and total amount. I will never rent from Budget ever again!

Very dissatisfied with the way customer service, sales or their complaint department. I'm going over the road driver out on the road my fiancé's car broke down in St. Cloud Minnesota. Went to rent A Budget Rent-A-Car online, succeeded in that, went to pick up the car. When she got there they decided that the debit card was not appropriate which was the one that she used online. We have just moved her back to St. Cloud. So driver's license in a few things does Not match since we just moved. So they declined to render the car. Her ride had already left and they didn't even offer to call a taxi or anything for and she started walking to a place a couple of miles away.

I am having a difficult time returning a vehicle 4 hours away from where I need to fly from and Budget is unwilling to help. I evacuated from Miami, FL with my 6 year old because of hurricane IRMA and the closest flight I could get to my family was to fly into Memphis, TN and drive to my family's home in Huntsville, AL. The airlines have been kind enough to waive change fees for Hurricane Irma victims and changed my departing flight to the city I am currently in, Huntsville, AL. Unfortunately, Budget Rent-A-Car is unwilling to help and refuses to allow me to drop the car off in the city I am flying from, so I have to figure out how to drive it back to TN and get back to Huntsville to catch my flight. This was my first time renting from Budget and I will never rent from them again. Other larger organizations like airlines and cell phone companies have offered services and waivers for hurricane victims, it's too bad Budget has not!

This is the worse company to rent a moving truck from. I had a discount through my car insurance co. So I get a good rate. My mother in law was paying for the truck for us. She calls to make the payment. They tell her she has to be there to sign the contract when we pick up the truck. Problem is she was 3 states away. Then she said she would just send us the money. They say if we use cash or a bank card we will be charge a $150 NON-refundable deposit. So we had to find someone to let us use their major credit card as we didnt have one. If you use that then you won't get charged the deposit.

PLEASE DON'T RENT FROM THIS FRAUDULENT COMPANY. We booked and fully paid for our rental car online. On collecting it from Miami Airport the counter staff tried to sell additional PEP (personal effects protection). We declined and were assured the only additional charges to our credit card would be road tolls. Our signatures were taken on a blank tablet computer touch screen.

Their staff are not listen. I told him that I have book through Costco for $120 and change. I had told him I want nothing extra than I have book through Costco. However, he put all extra that I did not aware nor wanted. He did not tell me how much or anything. He said sign and then you are all set. I want to get out of there because I waited for my rental car for more than an hour. When I return rental car it cost me $309.43. I try to told one of a staff after I found out, he said it is my false that I sign without reading. I have to catch the flight so I don't argue with him. They all are rude and unprofessional. I will not recommend Budget Rent a Car and I will not rent a car again. Also, there is billion of ant in the car.

I reserved a vehicle for pick up at London's Heathrow Airport. Upon my arrival and check in at the Budget rental office, I was told that they had no vehicles available in the size category I had reserved; therefore, they would provide me with an upgraded vehicle AT NO EXTRA CHARGE. After I turned in the vehicle, I noticed that I was charged for the upgrade -- and it was no small charge. It almost doubled the rate I was quoted on my reservation. While in Britain, I rented the car for 2 days from Budget, which cost me more than $100 more than what Enterprise charged me for a 3-day rental of a nicer car. When attempting to submit a complaint on the Budget website, their forms don't work -- they keep asking for the proper code for the pick-up and drop-off. Thus, the corporation doesn't receive many complaints via their website. Use Enterprise -- Avoid Budget!!!

I was really disappointed with their service regarding the lost and found service. 2015 rented a car and daughter left our house key. After a couple of hours I went to the rental office to ask for the house key, they said, the car I rented was gone. Before that I kept calling but it's hard to get in, that's why I decided to go personally. Recently, I rented again, I left my prescription sunglasses after all I tried my best to check any valuable items. The same response I got. No items found because the car I rented was gone already and rented already to another client. The agent said he will check once they returned the vehicle. Why? They should also check before and after. Accidents sometime happen that you will miss to check. Just concern to their client, please check before and after if there was left item. Don't focus only if there's any damage of the car.

Rent a vehicle and what they don't tell you adds up in dollars. They neglect to tell you many things about your rental and if you add a day, for example, they automatically change your entire rate to a day rate instead of the weekly rate you prepaid.

On August 4, 2017. Rented a 12 passenger van from Budget in Beaverton Oregon. Went to pick up and was told that van was on a safety recall list and they do not have another van in that location. Sale agent called and there was one at Portland airport. I know that if I go to the airport they will charge me the extra fees. Agent called and confirmed with customer services that I will get that extra fees refund after the rental, customer services even give me the reference number to the refund. Drove 1hrs to airport, found out that their 12 passengers van was also being recalled. Reason of getting the 12 passengers was that my insurance will cover it plus I have no need for larger van.

We rented a car at the Orlando Airport on August 12th. We declined any insurance and the gentleman told us we had until noon to return the car. I knew there was a grace period also so we thought we had until roughly 12:30 to return the car. My husband returned it at 12:09 and we were charged for an extra hour. I called after we got home and they said we were 3 minutes. So the gentleman on the phone said he would refund 25.00 back to us. I said ok and the next day I got 19.33 put into our account.

I am in Houston and scheduled to drop the rental car off on Friday. I was not able to with the flood. I explained to them I can get the car back as we are under water. He advised me I would be charged 10 dollars a day plus rental until I return the car. Are you serious? This is a emotional time for me and that all you can say. I am so not happy right now. Talked to the regular customer service then the supervisor and he was just as rude.

I was told the tank was full. I was out in traffic when I discovered it was only half Full. On returning the car I mentioned it to the Agent. He checked his computer. And I heard him say to his Supervisor that the Car was not Filled that day. The agent wanted to help. But the Supervisor said I needed proof. And dismissed the Complaint.

I am writing after reading bad reviews on Budget. Coming from overseas, I rented a car for two weeks in July in Chicago suburbs. No special deals. Bought it on the internet a day earlier, prepaid, including all the insurance, $819. Two weeks later I brought it back, and at check out they said I get a refund of $198. I asked WHY!!! He didn't know, maybe I overpaid. Huh? I was floored. And like he said, I saw it on my credit card account a few days later. No explanation. The bill just says "Refund - from T/A" Thank you T/A, whoever you are!

I thought the old ways of the car rental agencies are over, but Budget is still playing those tricks on their customers. There were several scratches in the right rear of the rental car I rented in Bergamo and returned in Milan, and there was a circle for damage in that area on my rental contract. Nevertheless, they charged me 400 Dollars for "new" scratches at that same place as I returned my car – even though I did not have any incidents while I used that car. Plus, they discredited my complaint that these scratches were already on there, using blurry photos as "proof". I can only recommend: 1) Rent from a different company. 2) If you have to use Budget, be very careful to rent only an immaculate car with NO prior damage. 3) Get the full coverage insurance (it would have cost me slightly less then paying for the damages I did not inflict).

Went to AA Vacations and compared rates... Budget came out on top. Prepaid for the rental and we were ready for our trip to Seattle. A few weeks later, we were greeted at the Budget rental counter in Seattle with a 2-hour wait in line. Finally got to the front, checked out with our agent (Daniel... nice guy) who said, "Looks like you're all prepaid and ready to go." Had a wonderful time in Washington for 9 days.

In March 2017, my family who some have medical emergencies were headed to San Francisco, reserved a Mercedes with Budget for 403 dollars which is what they call a 'pre-paid' reservation. This is an excuse to take your money, hold it for months and give you a more expensive rate for a lower end vehicle. There was only a low end Ford car for over a 100 dollars more. I went over to National/Alamo avoiding Avis/Budget. Rented a Kia for the same rate as the Mercedes needing to charge current rates and not able to get the discount warranted 5 months earlier. Since then Budget / Avis has been nothing but rude. They gave me a refund of 230 on the date of refusing the rental and a week later the rest. They told me they were being nice to not charge me a cancellation fee.

They charged us $345 TWICE and then an additional $91 the day we returned the car. They refunded one of the $345 charges but explained the $91 was because we did not refill the car, which would never happen as my husband refuses to pay the fees associated with and empty tank. In order to have the $91 removed I have to produce a receipt which thankfully I have but we typically pay in cash so we would have been out of luck. Keep your receipts people AND or take a picture of the gas tank upon returning. I definitely will in the future.

I rented a car from Budget at Sears in West Dundee Illinois. I rented a compact Hyundai. I was traveling to Fort Wayne Indiana for a week. On the 2nd day with the car we were driving on a Sunday evening down a 40 MPH road when we heard a loud pop and then we heard a sound like the typical flat tire sounds like. We were following some friends. When we got out to check, there was no flat tire. We looked further under the car and could not see anything wrong. We proceeded a little further very slowly, and then the left rear tire went flat. It had a busted belt sticking out of the inside at the rim.

My boyfriend and I rented a car from Budget in Orlando, Florida from Aug 2-8, 2017. The reason I chose them was because I got my quote online for $262 and they were the cheapest of all the rent a car places. We picked the car up at the airport, I could barely understand what the guy said to begin with but I know I specifically told him that I did not want the insurance and he gave it to me regardless of what I said. We get back to the hotel. I look over the receipt it said $500, what a jump from $262. I called Budget. They said there was a $250 hold & that I would get that money back (I did not). After all said and done we drop the car off and I am still being charged $500. I call and try to fight. I kept getting hung up on and they gave me $150 back for my inconvenience. I will not rent a car from them again, everything was misleading and a lie. Do not trust this company.

Rented car through Expedia for July 16 at McCarron. Rental agent told me if I brought car back full I would not be charged the "optional" $34.58 gas service option. Was assured it would be taken off credit card when I turned car in. Turned in full and again assured by check in attendant that it would be taken off bill. Guess what? Still on credit card bill! Do they do this to everyone and hope you don't check the bill? After several calls finally reached "Jenice" and she removed it... Also was given free upgrade on car rental by attendant. Then found I was charged $10.00 for upgrade. Jenice said she would contact agent and get back to me in 72 hours. 2 weeks later called Jenice and she said she would call me back in 2 hours. Never called! Be careful! Wonder how many people they do this to?

Arrived in Italy. Had confirmation on a large vehicle for a week's stay for a family of 4. Had all the order confirmation total price we were to pay, type of vehicle that was suppose to waiting on us. Well nope they said they didn't have it anymore, charged us double the price for a small vehicle. 1200 not what we were quoted. These people know you have no choice but to take what they give you seeing you're in a foreign country. Did my brother in law the same way. He had to pay double also but did get a van which we were able to put some of our luggage in his van. Or it would been sitting on the road. Another group went through dollar rental received a van for half the price. Went with Budget because it was a well known place but no more. Will do my research on all rental car places.

I left my GPS in the car at drop off location on 7/1/17. When I realized where I left it, I called the Buffalo Budget location and talked to a young lady by the name of Elizabeth. She stated she would check for it and I gave her my phone number. Within an hour she called me stating my GPS was located. I was asked to describe the color of the case and the items inside of it, which I did. Elizabeth said, "I have it." She then asked for my credit card information to send it to me. After giving it to her I thought I would receive a confirmation number? She said that the person handling processing will send me an email. I asked for that person's phone number, the number I received was the wrong number. I found Elizabeth's number on my caller ID and called back for an update. When she finally came to the phone she said she will have her supervisor give her the tracking number and will call me back. That call never came.

Really annoyed with Budget. We booked and paid for our car hire before we left UK ensuring we were fully covered with insurance through rentalcars.com. When we arrived at the airport we queued for about 30 minutes. That wasn't too bad after a 9 hour flight. The Budget male assistant was really friendly asking us if we wanted this insurance, sat nav, toll meter etc to which we replied a firm NO to everything. He said that's fine sign the screen which we did.

DO NOT RENT A VEHICLE FROM BUDGET. They lied to me on every single step. I have book and reserved my Van and got email confirmation. I have called 3 times to confirm and they verified. Drama starts from their location on 199th and Metcalf in Overland Park, KS. The guy at the counter said he called me but didn't get through to let me know that they don't have van at this location. I ask him the number and he just simply swapped last digit of my phone number. Like I said I have verified 3 times with them using my phone number. So that was their 1st lie. Then he offered me to go their other location which was around 20 miles away, and said the vehicle is ready there. Before I go I ask him to verify and he called that location and you can tell that he was calling first time. He ask them if they have van and they simply said they don't have any van available. He simply told me that they don't have it there and ask me to go to the airport.

Location: 12000 Missouri Bottom Road Hazelwood, Mo. Great experience! Great rates for AARP members. Better rates for prepaid. Friendly counter help. Vehicle was late getting to the location, however, counter help kept apologizing. They had tried to contact me on my cell phone to let me know about the delay, but being me, I had not turned my cell phone on. (I'm not a big user of my cell phone.) LOL. There was a mileage discrepancy, but I had my confirmation and they are reviewing it. Sent a copy of my confirmation with the mileage listed and I am positive this will be corrected. Never again will I rent from Enterprise. Budget is the way to go.

On July 25, 2017, I rented a car from Budget Rent-A-Car at Milwaukee airport. The car's gas gauge was a little less than 1/2 tank. And the car was nasty inside, inside windshield was gross. When I took the car back, I told them about the gas gauge. They billed me over $81.00 for gas. And on the agreement, it stated that the gas gauge was FULL... My son was with me, and I do have a witness. I took the car back on the same capacity. I disputed this.

Beware of Budget Car Rental. They practice deceptive business practices. I rent cars regularly for business. Sometimes the rental place asks me if I want an upgrade which I refuse because I can't get reimbursed for the difference nor do I need a bigger car. When I recently rented a car in Minneapolis at the airport there was no discussion of an upgrade. I refused the insurance and told them I would fill the gas tank before returning which is how all my rentals are handled. However, when I dropped the car off I found they charged me a $12 upgrade per day (11 days) plus taxes.

I recently rented from Budget - which was a difficult decision based on all the negative reviews I read online about Budget and other car rental companies. I have to say that Budget employees were the absolute best and made it a great experience. When I got to the counter at the San Jose Airport there was a line due to those who did not book vehicles prior to travel. I thought I may hear excuses as to why my car wasn't there. Instead I had a wonderful rep who got me quickly on my way. The car was easy to locate and I had no problems with it. The only snag was returning it to the airport - which is the airport's problem, not Budget. The gentleman who checked my vehicle upon return was friendly and efficient. I don't often write reviews, but after seeing all the bad ones I wanted to be sure to say thank you to the employees and share at least one good review!

We rented from Budget at BWI airport a full size car. The car was mechanically in bad shape. Once on the I95 doing 65 miles an hour the car start to make a noise on the rear wheels and it was vibrating. We called the nearest branch from where we stayed and they couldn't help us because they didn't had that size available. We took the risk to drive the car to DC where our final destination was and returned it at Reagan National Airport.

Horrible service - I would not recommend. I made the reservation online - $400.40 for 5 days for mid size car with GPS. When I arrived that car was not available and I was told that I needed a variety of insurance and car protection products, the total would have been $800.00. I asked ADITYA why I was being charged double and he argued with me that it was not double. I'm not a math wizard but $800 is twice as much as $400.00. The same representative was present when I returned the car and was even ruder. Unfortunately when you get off a plane tired and rushed, you cannot shop around for a better deal and are stuck being overcharged. I was charged $100 for the upgrade and 97.33 for the "vehicle location fee". I would never recommend Budget.

I rented a car through Budget. My reservation got cancelled. I was told by the operator I would get my refund back in three days. After three days nothing so I called and I got the runaround. I called again the Friday after my cancellation, was told I would get it the next day, well I'm still waiting, they're very nice and fast to receive your money, but when they have to return payment. It's a totally different, it takes longer, and not very good customer service. I never had this problem when I rented the moving trucks. They are a joke and I won't do my business with them again.

I booked a rental car from Budget/Avis the beginning of April for a June vacation. My reservation was for 4 pm on June 9th. I decided to arrive early just to see if we could get an earlier start to our trip. I arrived at the Glenway Ave Cincinnati, OH branch at 1 PM. When I arrived, I approached the reservation desk and gave them my name. The representative said he did not have my reservation. Thankfully, I had brought my printed reservation confirmation and I handed it to him. He seemed confused. After a little digging, he found my name on the 2nd page of his report. He seemed a little concerned, but then proceeded to tell me my reservation was not until 4. I explained that I was aware, but just wanted to see if they had my 7 passenger vehicle available yet. He said no, they did not have one.

My wife booked online thru Air Miles via Budget at San Fran Intl airport. She booked a Ford focus. When we arrived I inquired about getting a navigation system - the agent said he will upgrade us for a 1 x $10 upgrade fee. We accepted and I signed where he said I needed to. After the trip we got billed an additional $411.00 Cdn for the upgrade. When I called customer service they said we had signed the approval for a $30 a day upgrade charge. We did sign - but under the impression there would be no charges. Budget agreed to credit back 50% which is still not satisfactory. The agent told us one thing yet did not follow thru. We feel deceived and will NEVER deal with Budget again.

I reserved a premium SUV to pick it up from location on 420 S Germantown Pkwy #120, Cordova, TN 38018 last Friday 07/21/2017 at 9AM. I prepaid for the vehicle and confirmed my reservation at 8:30AM that day using their phone system. My nightmare started when I arrived at the location to pick up the car. There were one lady and another gentleman who was supposed to be the manager of the store. The lady break the bad news to me. She flat out says that they don't have a car. I asked why and the answer was because I am late and I didn't call and confirm. I explained that I have called and confirmed 30 minutes before the pickup time and tried to show evidence.

Late at night - June 29, 2017 at the airport in Vancouver, British Columbia. Admittedly tired and eager to get to our hotel following a full day of work and a five+ hour delayed flight, we were relieved to find our Budget RAC agent at the Vancouver airport. The agent easily won my confidence and trust with his hospitality and congeniality. So when he offered a deal on an upgrade, I listened, but opted not to pay nearly $150/day for an upgraded BMW SUV, and instead decided to stay with our standard $95/day SUV - whatever that was going to prove to be. However, when the same agent then came back with an offer on the BMW of $109/day, stuck, we chose to go for it.

I made reservation from Rentalcars.com. Price and car looked reasonable but when we get to desk we got different car (smaller) and price was higher. We were forced to buy extra insurances (the insurance payment which we paid to RentalCars was not appropriate). When estimated prepaid amount was 370 EUR, total amount was over 700 EUR. Last year I used Italian company and there was not anything extra to pay when retrieving car.

I recently rented a Ford Focus for a 4 day trip to St. Louis, Missouri. I am 83 years old and this was my last solo vacation to visit friends and the cemetery where my late husband is buried. I drove all the way to St. Peters, Mo. where I stopped to visit long time family friends. One of them noticed that current tabs were not displayed on the vehicle. Now, the nightmare begins.

Rented a vehicle on 07/03/17 & vehicle had mechanical problems. Exchanged vehicle for a different one also with mechanical problems. The third vehicle the representative of the agency asked me to or requested me to cancel my contract not knowing my needs for the car rental. Representative not only wasn't aware of the service he was providing asking for help from Avis car rental representative. Not only was given defective vehicles but wrong vehicles according to my reservations!! Places like this ** be shut down if they offering services with bad vehicles & bad customer service!!!

I had planned for the 9 days east coast trip from New Jersey. I had rented car from South Amboy, NJ 08879. So, I picked up the car from this rental location, and they have given only one option for the car which was Toyota Camry, and when I asked for the options, the lady sitting on the counter rudely mentioned "only this car is available. if you want or not tell me." So, then I took this rental car. The car was rented for 9 days for the NJ trip. But, we got the flat tire (left rear tire) on second day at evening around 7:00 PM. And so we immediately changed tire and put spare wheel ourselves, which was our courtesy and then we drove to home which was just 5 miles away. And, then next morning I called at this rental center and mentioned about the flat tire and then they asked me to go to the location "Matawan, NJ 07747," some Avis/Budget service center. And so I drive 22 miles and went to this location.

We rented from Budget on a weekend trip to Vegas. When we arrived they required a social security number and put that in their system (I didn't feel comfortable with this). They require a $100 deposit on your card. The car was dirty when we picked it up. Upon return the gas gauge didn't show that it was completely full (we did fill it completely) it was slightly under the full line. They made us wait for a manager and then get back in a long line to have the manager sign off. This delay made us extremely late for our plane departure. We rented from Alamo the week before in Vegas and that experience was flawless!!

We waited in line for 2.5 hours at the Orlando airport to get our rental car keys. The people in line in front of us had been there 3 hours. The employees were very unprofessional and completely unable to handle the tasks at hand. A poor family in front of me reserved a minivan weeks earlier for use with their elderly parents and children. Big surprise... No minivan available once they finally got to the front of the line. This was the story time and again in this never-ending line. It was just awful. When I finally received my car (after a good 3 hours from start to finish), it was smelly and unclean. I returned it on-time at the airport. I just received my credit card bill today and it appears I was randomly charged an additional $80 on top of the rental fee. I returned it full of gas, clean, and with no damage. I will be calling to refute this... Nevertheless, I will never, ever use this company again. It was an awful experience from beginning to end.

We walked up to the Budget rental counter at MCI airport and asked how much it would cost to rent a car for our dates. I gave him the full week that we would need it. He said the amount was 415. I agreed and he asked if I would like to prepay for the fuel. I said yes. So I asked him the total amount and HE SAID 445. It was reasonable so I agreed. First of all the car they assigned us was not cleaned out. It had two bags of garbage with food still in it. Gross, it stunk.

At the end of June I had to return to my home town of Calgary to remove some items from a storage locker. I decided to use my Air Miles to book a car as I didn't have the funds to fly in. I was going to select a minivan so that I could bring back as much as possible. At the last moment, literally as I was about to click the confirm button, I noticed in the fine print that only 800km was included in the price. Everything over that is charged on a km basis. I did the math and determined this was too expensive. I went to Budget's website to see if they had any method of upgrading to unlimited kms, but they didn't specify anything on their rentals, so I figured that it must vary depending on time of year and availability. I decided that I would instead use my Air Miles to rent the largest car I could that had unlimited kms, and that I would ask at the rental office counter about upgrades and unlimited kms when I went to pick up my rental.

I made a reservation through Expedia to pick up a Compact car in Phoenix. The reservation and car were both satisfactory. The following two weeks have been horrible. The car was not checked in properly in El Paso after a one way trip. It was checked out and driven to Pasco WA. I was charged for both trips. I called the location where I turned it in and they confirmed they checked it in. Then I was given the number of the manager at the airport where the car was transferred after I dropped it off. That manager also confirmed having checked the car in. Budgets claim department however cannot find any information and has continued to keep over a thousand dollars more than I should have been charged. Having completed their investigation I will have to resort to legal action over clear incompetence on their behalf. Worst customer experience I have ever encountered.

Reserved a truck a month ahead of time. Scheduled labor to help load, and got a call 3 pm on Friday saying no truck for Monday's move. Not going to belabor the point, just to say never, never again will I do business with Budget.

I reserved a Expedition for a family trip where I needed a larger vehicle for all of our children. I thought I found a great deal at Budget at the Springfield, Mo airport. Hrs before picking up our expedition ("or similar") budget acts like it's no big deal and tells us that the expedition is not available and that we needed to choose between two crappy minivans. When I pointed out what their website stated "similar" vehicles would be I was told that their website didn't say that. They did absolutely nothing to try and correct their screw up except tell us that we could rent from someone else.

Yes, I am a smoker but when I rent a car I understand that other renters may not like the smell of smoke. I have an 8 yr old son who's always with me and suffers with asthma and who is in the car(s) with me. I wouldn't put his health at risk nor would I be a disrespectful renter by breaking an agreement that's going to cost me more than the rental itself. I will not even smoke around him in my own home. I go outside to smoke, so that it doesn't trigger his asthma. I was very hurt and disappointed when I got a charge of $250 on my bill for smoking because the manager claimed he saw ashes, when in fact it was sea salt, dust and sand from when we went to the beach. I want to know how someone claimed that ashes were in the rear of the back window, cup holder and on the floor, and no ashes were in the front driver side at all.

"Just because you are military, it does not entitle you to a fee adjustment or special treatment, regardless of your circumstances." Gee...thanks, Carlos, Budget employee, and representatives. As military members we don't ask for much in return --- but a little respect would be appreciated. We had an unfortunate circumstance and had to extend our rental ONE day, but Budget would be charging us for 2 additional days. A rental that started out as $197 total, ended up costing $736. I was on hold for a manager for 30 min and counting. Did not matter who I spoke with, their math was the same. Next time you want to diss military service members, please feel free to take our place in any war or hostile territory.

At 9:48 am on the morning of Wednesday, June 28, 2017, I called the Budget Rent-A-Car at the Boise, Idaho Airport. I was asking about rates. A woman named "Dani" told me the rate for a GPS would be $15/day. I responded by asking her if she was aware that other places were only charging $5/day. She responded by smugly saying "I don't care." This is extremely rude. I decided to go elsewhere with my business of renting a car for four days. Good job, Dani, you just lost business for your employers. But judging by your attitude, you are probably a spoiled, entitled millennial and don't care about that, either. I hope your boss sees this and humbles you by firing your worthless **!

To start off I rented a car March 30th 2017. I was in a accident April 3, 2017. They sent a tow truck, picked car up. June 1, 2017 they debit my account $151.97 for a car they already paid for plus the insurance is covering. I did not give them permission to go in my account. They been giving me the runaround and each person I talk to tell me a different lie. I need for Budget to put my money back. Budget only suppose to debit my card for $200 March 30th to April 6th. I didn't have the car for the whole rental time because of the hit and run accident. Then they gave my insurance and I to where the car was towed to. Then send me a bill for $12,300 dollars which the car was not that much damage. The fender a tire side of hood a little head light. Two months after you decide to go in my account then with lies.

They charged over $400 because their Filipino employee by the initials of RC in their SFO location logged the return of the vehicle a day + after we returned it. How & why, I don't know & then trying to correct it is a long story. After a Steve advised he was returning the money & sent an email confirming they are only charging me for $41.14 + $17 for insurance. Nevermind, I told him I rejected the insurance at the time of my contract & he said he was returning everything. Budget did not return the right amount. I'm still $247.29 short.

Made a pre-paid reservation; received confirmation from Budget; day before pickup received another confirmation. When I arrived at the location they did not have any cars available. I called the corporate office; they stated that no cars were available in the entire Chicago area for the price I paid and wanted me to pay $150 more to change the same reservation. No ethics (Budget does not stand behind their commitment) and have horrible customer service.

I booked my rental through Costco Travel, for pick up at Rochester Int'l Airport, Rochester NY. Pick up service seemed fine, although I was never offered advance fuel purchase (I only heard of this when I had a complaint regarding credit card charges and called customer service about the steep charge). I returned the rental prior to the opening of business - as instructed on the rental jacket, I noted the fuel level I returned it at (1/4 tank) so I wouldn't be charged a full tank, dropping the keys wrapped in the jacket at the key drop.

I AM YELLING, DON'T RENT FROM BUDGET!!!! We went over a railroad track and the windshield broke. We brought it to the reps attention, so he could have it repaired. If it cracked that easy it was cracked before. I received a collection notice for 221.02 for the windshield. Budget did not call us or send us a bill for this amount, just a collection notice. With Every bone in my body I will tell everyone not to rent from this company. We can't get anyone to help us, and everyone is rude. Beware.

Rented a car through Rentalcars.com, making sure I got only the insurance I needed, LDW and SLI. At the Budget counter at O'Hare, Chicago, I told the agent I didn't want anything that wasn't on the prepaid contract. Nevertheless I had to go through screen after screen declining other insurances that had magically been added. Then I was told the on-screen contract signing didn't work, so I would have to sign the contract on paper. Printed in gray on white, it was hard to read with my tired eyes. The agent told me it was what I had prepaid for, and pointed with her finger where I had to sign. She probably covered the estimated total with her hand. Little did I know Personal Accident and Effects insurance had been added, and so had Emergency Sickness Plan. WATCH OUT FOR THESE TRICKS OF THE TRADE!

I am a smoker. I do not smoke in my home or car. I rented a car at the San Luis Obispo airport. After drop off 1 day later checked my credit card, charged 250.00 over the quoted price of 205.00. Called was told I smoked in the car. No, I did not smoke in the car. Not only do I respect that my granddaughter was in the car every time I was, I also understand the contract. Because of the RESIDUAL smell I was charged. My understanding is NO SMOKING IN THE CAR. Just a warning people.

Let me begin by saying that I have never written a review, positive or otherwise but feel compelled to do so based on my experience with this horrendous company. On April 19th I spoke with a representative and explained that I was looking for a car to pick up at the Logan Airport and needed a car large enough for 6 adults and a toddler. I asked about the seating capacity of the intermediate vs. standard SUV and was told that the only way to guarantee a car that size was to select a full size as it had 3 row seating.

2 hours later and I am still trying to connect with a Budget rental agent at the Toronto YYZ international airport to simply change the drop off location of a car rental and change the date of drop off. I phoned the Toronto YYZ Budget location and when I pressed the option to direct myself to the existing reservation team, I provided all of the required information to the agent to change the drop off location and change the date. However the agent told me that he could not make the change since he was unable to provide a quote prior to finalizing the change on his end. He told me to call the Toronto YYZ budget location directly - apparently the Toronto location number on the Budget site sends me to the U.S.. He told me to call and not press any option as that will direct me to an on-site agent.

Online gave me the price and paid for a week. Went to pick up the car and they ran my card and told me I can't rent the car. Ask why they told my credit was bad and now have to wait 3 to 5 days to get my money back. They could have said it before I rented the car first! ** them and don't rent from them never again.

I rented a car from Budget, Charlotte, NC - left from the rental location and arrived at my home probably less than 5 miles away and had a flat tire... I called the Budget location, from where I obtained the rental and advised the representative of my dilemma, and she advised that I call Roadside Assistance, since I was covered. I asked if there would be a charge and she stated no. Roadside Assistance came out, changed the tire... All good, I rented the car May 23, 2017, however on June 15, 2017, there is a withdrawal from checking account in the amount of 159.67. I called the company and I was told that I was liable for the tire... even though this location doesn't check the cars, nor wash or clean them out before you take it... Which is not bad if it is not too dirty. But I am having to replace a tire that may have been damaged, once I drove off the lot.. who knows? I do know I want my money back. Any suggestions?

I rented a truck coming from George to Florida; more specifically to Bradenton. I was ask to put a deposit down and was told that I would get this back. Once I arrive at the Bradenton office to drop the truck off to my amazement the office was closed at 1:00 pm in the day during the time my contract stated that I should drop it off. Well I dropped it off anyway there and place the key on the counter where someone should have been standing however, no one was there. The next day I decided to come in to talk to the manager about receiving my deposit. Do you know he talked his way into not giving it back to me. Well! For one thing I’m was a single mother at the time with my grand kids of 1 years at the time, the other 9 and the last 16. I had already run out of gas on the way and had to borrow money to complete the trip. In fact this thing made me homeless for 3 days until a friend took me in.

Do not rent internationally from Budget. Their Bonaire "Desk" did not confirm my attempt at a reservation, billed me for the reservation, and then refused to cancel the reservation. Budget Customer Care in US agreed that what Bonaire Budget did was wrong and that I should be able to cancel the reservation - and told me that there was nothing they could do about it. They sell their name to operations that they have no control over - and can't even communicate with. The name "Budget Rent a Car" means nothing in terms of your expectations for dealing with a brand name. Budget in US can't even look at the reservation because the outfit in Bonaire doesn't use their number system.

Quoted one price when booking online and then charged another higher amount. I refilled the vehicle just before returning and then get charged a fuel fee the equivalent of 100km of driving. Very dodgy!

I rented a car from Budget car rental on the 7th of June. The station is located at 619 Sligo Ave. Md. I told the lady on the counter that I will return the car on the 9th of June. She said to return the car not let than 4pm. I then went at 3 pm on Saturday. To my surprise the office is closed. Called their head office. A supervisor by the name Marie who gave me her I'd number told me to keep the car until Monday. But, "We have to charge you for the two extra days." For no fault of mine, why would I be charged. She said, "Yes it's not your fault but the system don't allow me to do otherwise but to charge you but you can explain to the office Mgr."

I rented a car from Budget Avis rentals in Miami on the 25th of May through the 29th. On the 26th of May I start having mechanical issues with the car and I was charged almost $300 for the entire weekend for a car that has issues. So I had to interrupt my vacation in order to take care of the car and its issues. The staff was horrible. They acted nonchalant as if they did not care and were not concerned with my issue. No one on the staff apologize or empathize with my current situation. After talking with several managers and multiple staff members finally someone gave me a discount and switched out my car rental. The original price that was quoted when I return the vehicle was double the original amount. The very rude staff informed me that there were additional fees that were added on.

I rented a specific type of car, which they had on their lot when I arrived. I looked the car over and was satisfied. When I went to fill out the paperwork, I was asked if I wanted to rent the car that I booked with a "special rate", a difference of $10. I asked if it was $10 cheaper. No. $10 more per day... for the car that I had already prepaid for! I then stated, and showed the email that I received from Budget, the exact car (even the same color) was what I had rented (and again, already PREPAID for). I was told it is a different model, and therefore $10 more per day.

Please watch your credit cards closely! I made the mistake of giving Budget two different credit card numbers. My rental fees were to be $2,200.00. Budget charged my cards some $4,000.00. Their customer service department was no help at all. They charged my cards in excess of $300.00 for tolls. An agent on duty revealed to me the enormous number of complaints about insubstantial charges to credit cards. PLEASE WATCH YOUR CREDIT CARD CHARGES WITH A FINE TOOTHED COMB. They don't have documentation to substantiate charges and will not provide any. Without those in many cases, it's hard to recover any money due as overcharging. If an attorney is interested I have composed a timeline and detailed contacts, authorized charges, spreadsheet detailing unauthorized and duplicated charges.

When renting my car at Budget Car Rental (7135 Gilespie Las Vegas, NV), I repeatedly mentioned to the Budget Agent that I did not required any additional coverages on my rental car because I had previously paid for rental car coverages through my own AAA of California insurance. The agent said I would not have additional coverage on my contract. When I returned the car, I noticed a Loss Damage Waiver was added to the contract at a cost of $26.88/day for a total of $134.40. Because I was in a hurry at the time I picked up the car, I did not notice this additional coverage but relied on the honestly of the Budget agent.

Sad but so true. I rented a car from airport Budget for my anniversary. Went out of town to New Orleans and got pull over for some drive out tags that has expired and call the company to let them know how my weekend was. They seem not to care. Be very careful when renting from them. Look at your tags and your contract and the peoples was so rude on assistance us.

Flying into Denver to visit my sister in hospice for her last days, unfortunately on Memorial Day. Budget had cars, now I see why. They managed to have cars for a large amount of people. They rushed through the rental process with on screen confirmation, with little focus on the real charges. Because we were a walk-up, they tacked on an additional $200 for 4 days without focusing upon it. So a $31.00 per day car ended up, after needing an extension, totaling $667.00. On bringing this to their attention, they had little to say only pointing out that it was signed for caring little about customer service, just their rules and our money in their pocket. I will never rent from Budget again and as I see from this website, their single star reviews. Stay away from this company, they have no interest in customer service, only your money in their pocket.

I rented a car from Budget at Ciampino airport in May, 2017. The woman at the front desk pushed really hard to pay the equivalent of double my rental price to cover me for a possible liability of up to $5000 for damage to the car. This would have amounted to $450 for a week. The rental was $300. After declining, she continued to try to scare me into purchasing this optional coverage. I finally said to her that this represented about 10% of the liability I would assume. I explained that this basically meant that I had about a 10% chance of having a liability that would cost $5000. After hearing her continue her push for the coverage, I finally said that if this was my chance for having an incident, I probably should not be driving the car.

On May 13/17 my husband and I had ordered a car for our trip to Miami approximately a month before. When we arrived it took us about 2 hours in line to get the car, the estimated cost was $324.49. When we finally found the car I noticed that the gas tank was only 3/4 full so I called the company to tell them because it was supposed to be full. The gentleman said not to worry he would make a note on the file. When we returned the car, the bill was $333.74. I was not too concerned about the difference. When we arrived home and received our Visa bill I noticed that there was another charge for $114.00. I called the company regarding this bill and they told me that the car was not filled, we had made sure that the gas tank was filled above where it was originally when we received it.

Budget Rent-A-Car has a highway robbery policy for their gasoline refill... They charge me $175 for 14 Gallon of gas. They ripping the customers. It is the sweet way of making money... TOTAL RIP-OFF...

This is the letter I sent to Budget and I received the answer immediately following it almost a month after the initial letter and many e-mails asking them to address my concerns: "I rented a car from Springfield PA and due to my car being in the shop and business that took me on the road my rental extended beyond a month. I was in constant contact with the Springfield office and Budget corporate. Or at least what I thought was Budget. I was told as long as I checked in the terms of my rental agreement were fine. I was assured that my charge was the agreed upon $185.00 per week. I was to return the car on Friday March 31 because my car was out of the shop and payment from my company would be in my bank account and ready to be processed from Budget.

I made my reservation for a car on May 6,2017. I don't recall the person I spoke to but he told me that a one way rental for the above date was to be Approx. $72.44. I told your representative that I would be returning from a cruise and would need the auto at 8:00 am. He booked my reservation and told me that the auto rental is located in the cruise terminal (WRONG!). I had rented a car also through Budget at Orlando International Airport on the 20th of May and was told the return would be at the location that the Budget Shuttle for the cruise terminal is located. After the cruise, I did what the shuttle driver told me to do when he dropped me off on the day of the cruise and picked up the shuttle after departing the cruise a week later.

Worst car rental company ever. Always when you return your car they will try to let sign on any incident on the vehicle so they can renovate their vehicles for free on your back and back from the insurance companies.

I rented a vehicle from Budget Rent-A-Car in Orlando Florida at the airport. The original reservation was for two days but I told the guy to extend it out and he told me it's cheaper with the late fee. It's also in their contract. Budget Rent-A-Car also cancel the third-party reservation and just put it under their reservation. I paid Budget upfront in the daily charge on the vehicle was $25 a day. I was charged $580 for 9 days. A rental car that was returned after hours so I did not sign and authorize the additional charge of $508. Also the tank was full. The vehicle was clean. I did not drive it much.

We requested and prepaid for a minivan. We received a confirmation email with a photo of a Kia Sedona minivan that read "Your Car." We arrived at the pickup location, Long Beach Airport. The disinterested "customer service" rep said "We have no minivans. That reservation just guarantees the rate." He offered a 12-person van at a higher rate than "reconsidered" and said the original rate would be honored. Problem was, we needed the space, not the seats. The Budget counter staff could not have cared less. We told him to cancel the reservation and were told we had to call to cancel it.