Booking.com Reviews

I booked a hotel room through booking.com at Sheridan Suites and when we got there it was not the room that I booked. There was no way we were going to fit 2 teenagers and 2 adults into that room. The hotel did not have that room and said they were full. They were not very nice at the desk and he didn't seem to care. So I went to another hotel which was much better and reasonable rates through hotels.com. Used them many times before and don't know why I chose booking.com but be very careful of your room you booked when you get the confirmation. Be sure that is the one you chose because they scammed me and now I am fighting it with the credit card because booking.com does not want to take care of their issue. They sent the wrong room through to Sheraton Suites and now I am charged with it.

I wrote a review for a hotel and only the first 2 sentences were posted. I find it strange why the rest was not there.

DO NOT USE!!! I reserved a room for a full weekend, checking in Friday and checking out Sunday. When we got to the hotel we were told our reservation did not exist!!! The hotel only had a room available for Friday and were booked to capacity on Saturday and had no vacancies. This left me with the option of either finding another hotel or staying there the Friday and finding another hotel on Saturday. I booked this particular hotel because of the location; the next closest one was several miles away. The worst part is no one from the hotel or from Booking.com bothered to contact me about this. They don't care about the massive inconvenience they cause and make little to no effort to fix it. I've never been more dissatisfied.

I Booked a hotel, and within 10 minutes realized I had found a better price (by $100) on the Hotel direct site, I called Booking.com. They told me since their cancellation and the hotels are different, I do not qualify for a Better price! What? I proceeded to cancel my reservation and they placed me on hold again forever just to check that the hotel wasn't going to charge me for canceling, even though Booking.com was going to keep 15% of my $ due to canceling, although they say they have "no fees". I will NOT use Booking.com again.

We only found out about not having the reservation AFTER showing up at the hotel. We were supposed to check in at 4:00 pm - the FIRST email from your company was at 4:55 pm saying the reservation was cancelled. Your customer service replied and told the hotel that she called us and sent an email. The reality is that an email was sent from your company to the hotel and the manager of the hotel was the one who faxed your company early in the morning to say that there wasn't any rooms available. I saw the fax and the time sent by the way. And... hmmmm.... funny, no missed calls were on our cell phone and you can check the email that was sent. The biggest help we received was from the Hilton staff, not your company.

We booked a room at Cadillac Jacks in Deadwood, SD through Trivago, who sent our request to Booking.com. We got a confirmation from Booking.com on the total cost of our room. At sign in I confirmed the cost that was stated then they had in small print additional cost such as taxes and the regular added cost. At check out we had 17 percent in additional cost, one item was experience fee. We both feel like this was just a hidden cost so Cadillac Jacks could compare with the hotels in the area. They stated that Booking.com knew of this fee. We have never had an experience fee.

When my friend and I were planning a trip to Yosemite National Park, we discovered that all of the accommodations within the park were booked solid. Therefore, I used Booking.com's search engine to locate a hotel within a 30 mile radius of Yosemite Valley and booked a lovely cabin in June Lake. Imagine our surprise when we discovered that our cabin was actually located 90 miles from Yosemite Valley, not 30 as indicated on Booking.com. We had to drive an extra 4+ hours round-trip on a daily basis to visit our actual destination.

I had a terrible experience with a local hotel in my country. The hotel denied my verified and pre-paid booking at the time of check-in based on gender and racial grounds. I was absolutely discriminated and wrote "very unpleasant experience" to the review section. Two weeks later, booking.com staff deleted my review claiming that I did not stay in that particular hotel. I reprimand the supportive approach of booking.com to gender discrimination. I cancelled my subscription to that site. Please do not book from that website. They only publish positive reviews and support gender and racial discrimination.

My husband and I have made many reservations with Booking.com throughout the world and have only praise for their reliability and service. I would, however, like to complain about a negative review I wrote that they did not publish. Last December we reserved a hotel room in Abu Dhabi through Booking after having read favorable reviews. Unfortunately, there is a night club in this hotel which serves as a hook up place for numerous prostitutes. We returned to the hotel one night around eleven and one of the two (tiny) elevators was out of service; filling the lobby was a huge line (a swarm, really) of young men and what were obviously "working women" waiting for the one available lift. After waiting for at least ten minutes and having been repeatedly jostled out of the way by the clientele, my husband complained at the desk and they ushered us to a service elevator in the kitchen.

Be careful with statements "free cancellation, book now pay later, no cancellation fee". When you found a hotel or flight call that company directly so you know the real deal. When it's charged from your credit card you will never get it back.

Made a reservation for a Duke graduation in Durham at a Days Inn (very close to campus) through Booking.com. A couple of months later Booking's agent called and said there were no more rooms at the Days Inn and they have booked us in the Red Roof Inn. We protested but to no avail. A few months later, we arrive for graduation but alas, no reservation at the Red Roof Inn. The reservation number Booking.com gave us did not exist.

Booking.com is the WORST! We booked our hotel only to find on arrival date that our reservation was CANCELLED WITHOUT NOTIFICATION TO US! Our bank account was CHARGED and when I called customer service, they said it was NOT CANCELLED! The hotel had NO ROOMS AVAILABLE WHEN WE BOOKED and Booking.com did not have the right to accept our reservation. They would not offer us a discount on another hotel option and the customer service rep HUNG UP on me when I asked for help. DO NOT EVER USE BOOKING.COM! They are terrible and NOT TO BE TRUSTED.

I made reservations with Booking.com on June 15th about 12 noon. At 2:30ish I called Booking to cancel the reservation because of a family emergency. They told me that they would send an email to get the reservation canceled so, I thought ... great! l then learned that the hotel would not cancel because they had to have a 2-day window! In the meantime I talked with a hotel representative that said Booking.com was responsible for the credit and not the hotel! This representative was not from the said hotel. Booking.com has lied to me! The 2-day window to cancel is a fraud rule!!! Buyer beware!!

Made reservations at Booking.com for a tentative business trip to PA. I ensured that I selected a room with free parking and free cancellation. Upon my company cancelling our business trip, I was not able to get a refund. They claim I selected a room that's not able to be cancelled. LIARS!!! Booking.com blamed the hotel and the hotel blamed Booking.com. Total scam that cost me $347. Don't Book @ Booking.

Booked a Room at LGW Marriot last year. Cancelled within the agreed period, received a guaranteed 0 cost cancellation email. Booking.com contacted the hotel where their finance dept came back with a totally different reservation number that had not been cancelled. No email direct from Marriot, so who "created" the booking and stole my money? Booking.com not interested. Police being contacted.

We have used Bookings.com for thousands of dollars spent in many countries. Overall we enjoyed the service until finding that no problems will ever be taken care of by the service. THEY are for the hotels which they receive the commission from. This is understandable. However, there were three problems. First, in Santorini, Greece. My glasses were taken over $500 from our room. The hotel, from the airport, seven times were called to no avail. They did not answer. Bookings.com did not respond until 3 days. There may have been a happy ending, but by the time they found them they were damaged. We then booked (as always) hotel shuttle in Athens only to find out it could be 1/2 meanings. We had always booked w/ checking this box. We were told after waiting 3 hours that there was a charge for the service.

Booked room. They charged twice what hotel charges and refused to give any sort of refund! Major SCAM!!!! Along with the above, the Hotel, Crown Reef, we waited in line to check in for TWO HOURS! It was HORRIBLE!!!!!

I made a reservation for a hotel in Italy months ago using Booking.com. Then a few days ago, I get an email from Booking.com saying they cancelled my reservation. When I called to find out what happened, I was told that either the hotel or Booking.com made a mistake and had the wrong reservation policy on the website when I booked. I was told they tried to email me (it went to my spam filter) and call me (there is no record of that and there would be). When I didn't respond, Booking.com cancelled my reservation. This is outrageous! If the hotel or Booking.com made a mistake on the webpage, then they should pay the price for their mistake. Why should I, innocent party, have my reservation cancelled because of someone else's mistake? I have travelled all over the world and this kind of thing has never happened before. I will never use Booking.com again because I cannot trust them to honor my reservation.

We cancelled a room a month in advance. Bookings did not alert the hotel and we were charged. Bookings refuses to take responsibility and reimburse our charges saying we have to take it up with the hotel. It appears this happens often. I'd advise against using Bookings.

RIPOFF! Booked on bookings.com. Bookings.com site states "do not pay until you stay" and "Credit Card used only for reservation". I had an emergency and could not stay. I called Beach Walker Inn & Suites and they said to call bookings.com. I called bookings.com and waited over 10-15 minutes each of the two times. Some supervisor said that Beach Walker called the shots and would charge me. Beach Walker charged me. From the looks of the neighborhood, the rudeness of the woman on the phone at Beach Walker and Bookings.com, I would steer clear of this less than average business. RIPOFF!!!!!!! !

I booked a double room in Barcelona from Wednesday the 28th to Sunday. Booking.com sent me a mail a couple of days before informing about the address to collect the keys. Wednesday, my boyfriend arrived in Barcelona at 11pm and, despite following the indications, he couldn't find anything. Luckily enough he found a room in a close hotel paying more than 100 euros. The day after we went to the B&B office (opened only during the day) and they explained they changed the key location; they were not responsible for what happened the day before anyway as they communicated the new location to Booking.com. Despite not having any responsibility, they were very apologetic and offered to refund for the cost of the first night.

I booked a hotel in Manitoba, Ontario based on reviews, price, and star rating (3 stars). It was obvious when I checked in that the motel was at most a 2 star, but more likely a 1.5 or 1 star. When I complained to booking.com they kept repeating that the owner supplied the star rating, and that there was no way for them to change it, and that I should only rely on the reviews. No matter what I said, they weren't open to asking for feedback from customers on star rating changes, and pushed the issue back onto me. I would have to deal with the hotel owner. That wasn't the issue for me; I didn't care about $ etc. I just want to be able to rely on star ratings for choosing a hotel, and they're not interested in that. So I will never use their service again. They had a chance to use customer feedback to modify their system, and they blew it.

I wish I had looked here before I reserved a hotel room in Greenport - The Townsend Manor Inn. We had the same experience everyone else did on this web site. My husband had heart trouble and was hospitalized the week of our trip, so I immediately cancelled. I used booking.com in the first place because they feature on their home page of the web site, in big block letters - "Free Cancellation on most rooms". I am suspicious there is free cancellation on NO rooms! We were charged $245 although I cancelled more than a day in advance. I called the hotel twice and they got off the phone by saying they'd call me back. Booking.com responded only after 2 emails, saying they were working on it. Sure...have not heard a thing. This is false advertising and bad business! Will complain at the BBB too.

I am so disappointed and will be following up through BBB and social media. I made a booking for a room and splattered all over the Booking.com website, you see ads saying cancel or change your reservation anytime, 24 hour notice, etc. Completely untrue. I tried to cancel yesterday (48-hour notice) only to find out that they will charge a 100% cancellation fee. Disgusting business practice.

My name is Loredana and I had a booking made through your website for Saturday and Sunday in Drobeta Turnu Severin, in Zenti Plaza, a four star hotel which I would like to share with you the horrible experience that we had. We were on a trip 4 so we had two rooms. As we got to the front desk the young lady was very confused about our reservation which she figure out on the end but mentioning that there are two big problems with the rooms-one has window on the roof, one is small but on side. We sad will check it out as it was a very long way that we traveled and we were sure we booked with a serious website so will not have to worry that much. As we got to the room we got shocked, as the room was a sauna.

resolved

I made the reservation late at night, then realized that I wouldn't be stopping in that town, so I called the hotel to cancel...... They said that Booking.com usually requires 24 hr notice to cancel. The reservation was less than 12 hours old! The original reservation was for one night. Now my bank is being charged two different fee.... Neither one correct and for over double my original charges. I'm wondering if my bank will help me out??? From now on, I will make my reservations only with the hotel. I thought being a fairly new booking site, Booking.com would be trying harder to impress customers..... Well, they impressed me, but not in a good way! An expensive lesson was learned!

I made a hotel reservation through Booking.com. I was given the option to cancel and did so within the appropriate time frame. I was then charged by the hotel as they stated they were not appropriately advised of the cancellation. Thus seems to happen often with Booking.com. My agreement was with Booking.com so I figured not a problem, they'll take care of it. But they did not. First, they asked for proof of the charge. Then they said my proof from the bank was insufficient because it did not display my name on the transaction. If it wasn't mine how could I get a printout? They then told me that I must get an actual bank statement and fax it. Furthermore, they gave me a 48-hour timeline. ALL OF THIS WHILE ON A RELAXING VACATION. Based on the other reviews on this site, it appears as though this is standard operating procedure for Booking.com. I have learned one thing. DO NOT use a company such as this one without reviewing it first. Expensive lesson. BEWARE. Do not use this organization. Do not trust them.

I reserved a room for a business trip. A few hours later, my company informed me they had reserved a room for me. I tried to cancel my room and Booking.com refused to not charge me for the room. I will never use that site again and I recommend that if you don't like wasting money, you don't either.

I booked a hotel in October 2013 at the Wingate by Wyndham State Arena Raleigh/Cary Hotel. I was guaranteed free cancellation if made within 1 day of my arrival, which was scheduled for May 9, 2014. Plans changed and I cancelled the reservation on March 14, 2014, two months BEFORE my check-in date. The hotel charged me one night anyway. I contacted Booking.com regarding the charges. They made me provide copies of the credit card statement with my name and account number for PROOF of the charges. Then they emailed me that the hotel couldn't refund the charge because the expiration date on my card was incorrect. I provided the correct expiration date via email.

I cancelled a room due to work commitments with booking.com three weeks before I was due to use it. They said I did not show and took my money. They will not refund. I think three weeks notice is enough to let them know. I think this company uses illegal practices.

I booked a place to stay in Bali on Booking.com - it was cancelled and a month went by before I was told. So I booked 3 places this time to make sure I had a place to stay next week. The site informed me that my credit card was used only to secure the booking and nothing would be charged on it. Well the next day I got email confirmation from 2 places saying they would charge my card AUD $484 and $512 respectively if I cancelled the booking. I nearly died. So I have cancelled my credit card and then cancelled the bookings. Warning: do not use Booking.com. You guessed it, I am going with the third place that didn't threaten me with charges and are very friendly.

I got an email saying that there was a mistake on their end and my reservation would need to be canceled. I explained that I had made plans based on this hotel reservation but they went ahead and canceled my stay anyways! There wasn't any compensation for their mistake!

Booked several reservations for a trip to Ireland; received email confirmations from all online services except Booking.com. Just called (a month after making the reservations) to see what happened, and was told that those were already sent. CSR did resend one reservation but not the other. When I pointed out that they might want to look into what happened, she got very rude, insisting it was my fault for not receiving the email confirmations. Won't be using them again.

I booked a hotel in the Gold Coast, Queensland using Booking.com. I had to cancel due to the death of my mother. I cancelled the booking online within the time limit and received a cancellation confirmation online. Even though Booking.com charged me one night. I complained and they refused to refund my money. They referred me to a lawyers firm in Amsterdam that only accepts complaints in writing over the mail. They never bother to reply to my complaint. Never use Booking.com. They are dodgy and dishonest.

Booked room with Booking.com and they billed me for the room ahead of time. Then when I arrived at the hotel, they needed my credit card to get the room. I explained that I already paid for the room, and Best Western said it was just for security reasons. So, a month later, I got a bill for Booking.com and Best Western on my credit card. When I spoke with Booking.com, they explained that I needed copies of everything from them, from my credit card billing, and from the Best Western.

Price shopped online for hotel room rates, final quoted price/charge was much higher than online price & price quoted as nightly rate by person on phone. I told the person to cancel the request as this final price was much higher than I expected. She charged my account anyway and now they won't reverse the charges. So far tonight I've woolen with 4 people there, the last one supposedly a Supervisor that says she is trying to retrieve the recorded conversation and will call me back in 30 minutes. I won't hold my breath. They wouldn't even tell me the name of their Company, "I'm not allowed to tell you that ma'am." Really??? As I told her that's VERY shady!!! Will never do this again.

I recently needed to change my credit card information with Booking.com. For my trips this summer, I had already been charged in full from 3 of the hotels. (Meaning I didn't have to pay anything else since 100% payment was taken at the time of the reservation.) For some reason, the 3 hotels re-charged me as a result of what the Booking.com agent did when I called asking for help with editing my credit card details. Since these 3 hotels double charged me (telling me that Booking.com had made this error sending my info. a second time, as if payment was not yet made), I had to prove that I had already paid in full months ago. The hotels reimbursed me although since the exchange rate had fluctuated during the time it took me to show documentation, I lost out on around 8USD. Not a lot of money, although I'm not the one who should be losing out on these eight dollars.

This evening has been a complete nightmare for my husband thanks to Booking.com. I booked a room for him at the Hyatt Rosemont 19 days ago and received confirmation from Booking.com by email. Today, after getting up at 2:00 AM and working all day, he flew from San Antonio to Chicago and shuttled to the hotel only to be told that they had NO reservation for him and no vacancies. In fact, there wasn't a vacancy to be found anywhere within 2 hours of O'Hare. I contacted Booking.com by phone and was told that they had faxed the reservation to the hotel on the day I booked the room and that they would find a room for him somewhere.

Has anybody else had this experience (booking.com do not seem interested)? I tried logging in again this morning and it worked for a short time and then when I went to change the meals, as we provide breakfast within the price, it took me back to log in page as my period had expired and it once again would not accept my log in details. I am getting very frustrated with this site. Surely booking.com is making enough money to provide a seamless website!

This hotel is awful, do not stay there. When we complained, the manager stated "tough, it's what you paid for." Complaint to booking.com, we got no reply. We did not stay but still got charged, use late rooms instead. Better customer service. Do not use booking.com and do not stay at the Lismore Banbury.

I book a hotel room in Savannah but due to weather conditions, I had to cancel. Cancellation policy said must cancel prior to 4 PM on the day you are staying. I cancelled at 12:30 PM. The hotel ended up charging me that night's room rate. Contacted booking.com immediately and it's now been over 3 weeks and I have yet to receive my money back and they are no longer answering my emails. Thank goodness you can dispute charges on your credit card. This was my first and last time using booking.com.

I booked a room thru Booking.com at Comfort Inn Suites Downtown Montreal Quebec. Upon arrival I was advised the hotel was "sold out" and that my reservation, along with approximately a dozen others, with Booking.com would not be honored!!!!! They (Comfort Inn) then advised me there was one room available, at this location at 100$ more than my reserved rate with Booking.com!!!! Then came the finger pointing!!!! Booking.com blamed Comfort Inn who blamed Booking.com for the overbooking process!!!! Booking.com gave me two options: a room with shared bathroom facilities or a room approx 10 klm from the downtown area. Neither were to my satisfaction.

When I got to both locations they were dirty, old, about 2 decades behind in the decor and facilities. When I contacted them, their response was "We are not liable for the conditions defined by the owner." They are bait and switch. Booking.com suck.

I made numerous phone calls to Booking.com about booking the hotel Raddison IA, instead of Raddison MO, we are from Australia, it's a simple mistake seeing as though we do not live here. They were calling the hotel & saying no managers were there to see whether we could get out of the booking on that same day of check in, but Raddison has since advised its up to Booking.com to refund my money, they booked it, it's their problem. The Raddison also advised me that every time, Booking.com called them that there was a manager to answer their questions. I had to call them back after 3 days for any result! & you guessed it by saying there was no manager there, stalled for time, too late for cancellation, so they ripped me off $130, not happy! Be careful Australians & all tourists, go direct through the hotels, don't go through these sites. This is how they make their $$$$$.

We have used this site last year (2013) and most of the properties were old, run down and dirty. They charged in advance but we didn't know about it and they also charge for canceled reservations. They have very fine print and will charge your card well in advance (regardless of what it says). They will charge you the FULL Amount even if you cancel and you play hell to try and get your money back. Customer service is the worst. They are arrogant and don't give a damn about your situation. They claim NO Responsibility even though they are acting as agents for these properties; again referring to the 'fine print'.

We made a booking for a studio near Disneyland Paris during Easter and after a 6 hour drive from London we were told by the hotel that they couldn't accommodate us as we were a family of 4 and the room was too small (health and safety). When I did the search, I put all our details, 2 adults, one 5yr old and one 2 yr old, and the studio was suggested. I had also written a note saying we didn't require extra bed/cot (which was available) and gave our phone numbers for them to contact us if there were any issues. We called Booking.com straight away and the agent spoke to the hotel. He also couldn't comprehend why they couldn't accommodate us as the option of the extra bed was there.

After many excellent bookings through this company, on our last holiday (April 2014) they double booked us into hotels, and did not send a Confirmation of one of them. It didn't even show in our file management on their website. But we got charged for both hotels. After having conversation with 12 different people, they still believe they made no mistake, and I am $500 out. They are thieves. If they book you into two hotels, INSIST that you get a formal cancellation of one of them. It probably won't help, but it will help with a lawsuit.

I booked an hotel in Washington, DC for 3 nights. The day before my check in, I received an email saying that they were sorry but the room I've booked are no longer available. They gave me a choice of another hotel 13 miles away and the rate of the hotel was much lower than the original. Now, I have no other choice because all hotels are booked up. They have no respect to the customer.

Never book from booking.com. Their reviews are from the people that own the hotel/motels. I booked a hotel in Istanbul and it was so shabby that I left right away. The other one I booked has no hot water, no ac and very loud noise and booking.com gives it a 4 star rating. I complained to booking.com and they never did anything about it. I will never book from them anything even if they are the last site in the world.

I did the booking on the internet for 9 days. However when we arrived at the hotel, it was not the best price as advertised. If I booked with hotel directly I |would have paid a lower rate and had breakfast included. With Booking.com, the rate was higher, although claimed no commission is taken and best price guaranteed; also the breakfast is excluded (15 per person per day). I wanted to cancel since this was false advertising, however I was told the cancellation be 100%?

On January 29 I booked a 3 night stay for Anaheim, CA. Not even a half hour after booking I cancelled the reservation on their website. The screen showed it as cancelled and I went on with my day and picked a different hotel to stay at. I checked my credit card statement and was surprised to find I was charged. I contacted the customer service desk who said I should've received an email confirming, but how was I supposed to know this? I am 1000% sure that I cancelled from the website and they are unwilling to help unless I show proof it was cancelled. I trusted the website where it said it was cancelled and didn't know. I wouldn't recommend Booking to anyone! It seems they are sketchy about cancellations and will avoid it at any cost. Stick to others because this one is no good.

They say best cost effective outcome, but not so. My experiences is that they overcharge by at least 35 percent.

On April 2, 2014 I made a 3-night hotel reservation for the first time through booking.com. I was simply following a link from a Nashville, TN tourism site. I did not see anything on the website at ALL about cancellation penalties, etc. I assumed, having made countless hotel reservations before, that a cancellation would result in a refund. 5 days before my trip, I had to cancel due to a health diagnosis, and being cautioned by my doctor not to travel (I have documentation to support this, and told the customer service agent at Booking.com). So I cancelled through Booking.com and immediately got an email confirming the cancellation.

Booked two hotels on the www.booking.com website. At time of booking it was stated that no money would be taken and that I would be charged when I actually arrive at the hotels. It also stated that there is zero cancellation charges providing I cancel before the previous day of arrival. When I checked my account later I saw that the full price of hotel's rooms was deducted from my account at the time of booking. I later had to cancel my bookings and still haven't received a refund. I feel ripped off and cheated. Good luck anyone else that uses this service.

Booking.com treats hotel reservations like enlistment in the military. They sincerely do not want to accommodate any cancellations and make up the most bizarre excuses as to why they cannot help you. (i.e. they do not have the correct hotel number for your reservation...) I made a hotel reservation through their website and realized a few hours later that I booked my reservation at the wrong hotel. Calling to cancel the order, they were very uncooperative with me and did not hide the fact that they do not want to assist in cancellations. In fact, they put more effort into explaining that there were terms and conditions attached to my order that would charge me nearly 90% of the hotel reservation cost upon cancellation. From there, they insist they have to cancel your reservation and you are not allowed to do it yourself through the hotel. Honestly, my interaction with them was so bizarre that I felt like I was in an episode of the Twilight Zone.

I cancelled reservations at the Houseboat Hotel and they were supposed to refund all my deposit but 10%. I had to call back many times in order to get the partial refund. I will not book anything from these discount booking agents.

Booked a hotel on booking.com which advertised a 4 star hotel with soundproofed rooms, air conditioning and WIFI in all areas. Hotel was in fact not soundproofed - when I complained about the noise I was told that there was double glazing and if I wanted to have a lesson in how to use the internet the man in charge would come to my room and show me! Air conditioning could not be switched on as they couldn't have hot and cold on at same time - what does this say - the night receptionist told me that it was because the owner did not want to spend money! Booking.com also have not taken my complaint seriously as the man who is the receptionist entered my room when I was not there opened my window to a different setting and switched my tv channel on to BBC World! He was not asked to go into my room so why did he? Also a 4 star hotel in my opinion should have a constant of hot water - I showered in cold water on more than one occasion! Booking.com need to get their act together and advertise hotels true contents not false ones!

Despite the landlord leaving me and my 5 year old son standing on a pavement by a busy street for 30 plus minutes and not showing up, Booking.com claim I cancelled my booking and took the money from my account. I WOULD NOT USE BOOKING.COM FOR ANY BOOKINGS. The outside of the property itself, **, was quite grotty and the street very busy and noisy but I can't comment on the inside as we never got in!!! Booking.com then seem to send email after email requesting more information, which seems to me an attempt to dissuade you from trying to claim a refund as they could easily ask for all of the information that they need in one email...

I have been using Booking.com for few years. I always been happy with the choice and service until the latest booking really disappoint me and I feel rip off by two parties. Booked an apartment called Old West Area in Amsterdam through Booking.com on 21st March 2014 for one night originally for a present for my daughter's 20th birthday. I booked the accommodation to stay for one night in Amsterdam. However due to flight changes and unavailability, I have to cancel the booking straight away and that was 25 minutes later after it booked. Booking.com confirm the booking cancelled. I assume the booking all cancel that I don't have to look at further about the confirmation. These are book on 21st March 2014.

Booked (and received a confirmation email from Booking.com) a room at California Budget Motel in Hemet, CA on Wed April 9, 2014 for Sat April 12, 2014. When I was able to check in at 4pm that Sat, I was told by the receptionist that there were NO more Non-Smoking rooms available (on my SPECIAL REQUEST on BOOKING.COM website I specifically noted, "I could NOT be in a SMOKING room because of allergies"). The receptionist further told me that Booking.com should have Called or Emailed me that this Motel was OVERBOOKED for NON-SMOKING rooms already. Well guess what? I looked at my emails there was NOT 1 email telling me of this & of course I did NOT receive any calls on my cell phone.

We stay at Day's Inn Lax airport center - Manchester Blvd, Los Angeles, USA for 3 days with my wife and young son, and I had a very bad experience with a bad attitude front desk staff, a big Male guy probably Indian origin. He was so rude and without manners, talking to us. As a customer, should be treated in a nice way. Management should look seriously to this matter. A very bad images to your company. Will not check in again or recommend this to others.

We were initially put into an uncleaned room. When I requested another room, we were put into a much better one. The staff was very accommodating and understanding. The rest of our stay was very enjoyable.

I booked for a room yesterday through booking.com. The website clearly explained that the hotel or inn that I booked will only charge me after once I show up personally. So I assumed it as, if you don't show up for any personal reason they'll automatically cancel the reservation. I guess that's what most people who see such an advertisement with think. But once I booked it, the policy said the no show will cost me 100% of the booking charge if I don't cancel my reservation before 24 hours of actual booking time. How can someone practically who is on an emergency can book an hour before a situation demands but cancel it 24 hours in advance of the reservation? Such a bad website transparency. I only booked it through the website because it had all these flashy advertisements saying they will charge me only when I show up personally, but guys please don't believe it. It is just another bad website to book a hotel.

I booked a hotel stay at a downtown Memphis hotel starting the night before a large convention so that I could ensure I would have a room for what was sure to be a very crowded time in town. I received a confirmation number, but apparently that means nothing to this company, which failed to follow through and confirm with the hotel. So, after a very long drive after an even longer day at the office, I arrived at the hotel expecting to enjoy a restful night prior to a grueling three-day event, only to discover that not only did I not have a room, but that there were no rooms at a comparable property anywhere in the city.

Hi, Issue was resolved. I think alot of people are not used to a no cancellation allowed policy and especially if the full amount can be kept as a fee. Thankfully my cancellation was done at zero cost, so I just need to be more careful when booking on your site. My suggestion to you would be to work out a standard fee for cancellations.

I booked a room at the Hilton Garden Inn in Lithia Springs, for a dance competition with my daughter the weekend of March 28th. I informed "Victoria" that our flight was getting in very early Saturday (12:30am) and I wanted to check in once I got there. Not only did she advise that my room would be assigned before our arrival (it wasn't), she also lied and said I would not be charged for Friday night. The price she quoted was incorrect as well. Due to the generosity of the night staff at the hotel (Ryan), I didn't complain about the different rate because he performed a night audit, essentially turning the system over to reflect Saturday so I would only pay for the two days as I was quoted. He also gave us coupons for the breakfast buffet. Ryan told me that third party agents will tell you anything and it's always best to book with the hotel directly. I will never use Booking.com again.

We booked 2 rooms on 2 different credit cards to stay at Wingate by Wyndham in Chattanooga, TN. One room was confirmed through Priceline and the other through booking.com. When we arrived at the hotel, only 1 room was available. The staff said they had been having a lot of issues with Priceline and its sister site regarding room availability and people paying for non existing rooms. The first woman I spoke with via booking.com first said my room was confirmed, then said my booking number didn't exist. She started yelling at me when I was trying to explain that I had an email that stated all the information I was telling her. Then she hung up on me when I asked for a supervisor.

We have now had another issue with this booking engine. We had to cancel because of a scheduling conflict and were well within the cancellation policy which was 2 days prior to arrival. This reservation was for June 5th, 2014. It is now 02 April 2014. I have now denied the $50 charge on my credit card with the bank and demanded a credit back to my account from Booking.com/hotel. I also printed out the cancellation policy that is associated with the rate. Do yourself a favor and go directly to the hotel websites and book it directly with them.

Booked a room at Hampton Inn Camden Yards for the Red Sox game 3 weeks ago. Received a confirmation number and emails accordingly.... When we got there.... game day.... there was no record of our reservation and there was a conference in town that booked almost every hotel. We finally got a room - a good distance away from the Ball Park... on our own. No thanks to Booking.com..... Clowns... Will never use them again. Kudos to the Hampton Inn at Camden Yards... true professionals.

I did my reservation for an apartment in Sierra Nevada - Spain using Booking.com. After a 9 hour travel we arrived at a completely different apartment from the photos in their site. They argued it was the agency that explores the apartments fault. So I went to the agency and they were very polite and manage to change me to another apartment in line with the one I was expecting. The agency staff showed me in their own site that if I had rented directly through them each apartment is related to its photos, but booking does not allow them to do that. Instead of that, Booking allows them to send a limited number of photos and then connect these photos randomly to the vacant apartments. This is a recipe for conflict and disappointment. Never more. I attach the photo from the apartment that was waiting for us (1) and the photo from what I rented (2).

We reserved a room at one specified rate; received confirmation number, pin number...etc. Weeks later, after prices of competing venues had increased, we received a notification stating that the reservation was cancelled by Booking.com. Reason being, the original rate was "too low". This is utterly unacceptable and borderline laughable, especially within the hospitality industry. Prong two; the customer service explanations and justifications offered, deplorable and confusing. I asked to speak with a manager, "the manager can't do anything that I can't do, so tell me the problem..."

FALSE ADVERTISEMENT!! Booked Property name Beit Yosef B&B, Address 27 Korchak St. Safed, 13100 Israel. Both Booking and Beit Yosef B&B would not honor their contractual agreement price. Instead they offered me a free breakfast. This obviously is no way to do business as I highly recommend consumers be extremely careful when doing business in this fashion. Maybe they should start giving negative number ratings because 1 is still far too generous due to the injustice of this transaction. BUYER BEWARE!!!!!!

This is the second time in one month we have made a booking and been totally horrified with the discrepancy between what is advertised and reality. Both deceived us. Both described ocean views. One was a 2 inch glimpse and the other cannot see the ocean at all. The second one the terrace in east London gave our family room away and gave us a tiny back room with the toilet in the bedroom. Incredible. Booking.com is not checking their properties and I recommend using more ethical sites.

Great rate for hotel? No. Went right to the hotel's booking site after I noticed the final price from Booking.com added a $25 "service fee". At the hotel's site, I received a 15% discount on the same room. Paid $76 and change versus the $113 it would have been with Bookings.com. Not a necessary service.

Booking.com website is showing two different rates for same hotel, same room for same date and in a week's time after making my bookings the same room is available at 30% discount on my booking price. This website is cheating and engaged in fraud activities for hotel bookings. I highly recommend users to stay away from doing any booking via them. In fact, I am in discussion to take this matter to appropriate authorities in cyber marketing cell in government to see and ban these kind of websites which offer two different rates for same day/room, which defy their claim of "best prices & matching the rates if shown" - it's complete cheating.

Believe it or not, booking.com's policies forbid the display of reviews containing complains about stolen items in hotels. This means that, you will never know if a hotel is actually safe to stay at or not. This happened when I booked a certain hotel called Forget Me Not in Nha Trang, Vietnam. The personnel stole about 180$ from my wallet which was locked in my luggage, under a padlock. Because they had some regulations displayed, saying not to leave valuable items in the room, the hotel was legally covered and I couldn't prove my case and help other future users to stay on guard. In this way, they're indirectly protecting their direct customers. The hotels, while mistreating the actual users who book.

I made a reservation but was then told by a friend living in that city about the conditions at the hotel and could not find anywhere on booking.com to cancel. Luckily I didn't need to pay ahead and simply emailed the owner to cancel. I already used them to book a hotel for 4 days for next month and am hoping for success.

Beware when booking more than 2 people. I entered 2 adults and 2 children for a resort and received a price for it, then followed the process to finish the reservation. When we arrived to the resort we were surprised to find out that the children were not included. The hotel policy does mentions that children are extra which could be their standard process when going through the resort but agencies can usually offer better deals than the going through the resort (ex. promotions, special arrangements, kids included, etc.).

Don't bother. My mom and her 4 friends (all seniors) were just totally taken advantage of and duped by this site. I'm disgusted with their behavior and inflexibility. Go somewhere else, preferably somewhere where they have a heart. I would give no stars, but they make you give at least one, so there it is.

I made a reservation at Atahotel Contessa Jolanda and got an email that they could not accommodate my request so I just ignored the email and made another reservation on another Brera Apartments (for $2880). Atahotel Contessa Jolanda sent me another email (**) said the same thing... I saw it is in my booking.com profile so I cancel both numbers but I got charge on my credit card. I had talked with Booking.com many times - standard practices. They can't do anything because it is a non-refundable reservation. I did not even receive the confirmation but I got charge on my credit. I suspect that booking.com is working with the overseas hotels to scam the US customers. I hope consumer affairs can pass this bad practice to the Authority to do the investigation because it is an easy money for them and sounds legal and it happens all the time.

What you order is not what you get. They play the blame game. The hotel says it’s not our fault; it’s when you book with a third party there is no guarantee that you will get what you ordered. Booking.com blames the hotel. RUDES LIARS. Both the hotel and Booking.com said they would put us in the room that we ordered if it came available but LIED. Renaissance SCAM ALERT!!

I am being charged at 18% commission for some of my rentals! But have requested that rate be dropped to the normal, lowest rate of 15%. I was told on the phone, that this was fixed, but it was not. I have written a dozen emails to all departments, and only receive form letters, which do not address my problem. The phone numbers don't work with Skype, so I will have to pay long distance bills to sit on hold, which I have done before! And still not been helped. I pay Booking.com 12,000 a year in commissions, but they don't have the time to contact me... It is getting ridiculous!

In the beginning of February, I booked a room with my family for my cousins wedding that is in May. On the site it states free cancel on most rooms. I did not need to pre pay. I probably should have read a little clearer on cancelling reservations. I travel often and the cancellation policy to all of the hotels i have stayed in is to cancel 24 to 48 hours before check in date. That was not the case in this instance. My cousin called off her wedding due to her mom had a stroke and I tried to cancel my reservation. I called the hotel, they transferred me to someone else. That someone else told me I had to call booking.com and they have to agree to cancel the reservation. I called booking.com and I was told the hotel has to agree to cancel. The person who I was talking to told me to hold on while he calls the hotel.

I booked the Stamford Plaza Hotel Sydney Airport through booking.com. On their site they showed the hotel class rating as 5 star. The pictures were very nice as well. When we arrived we were so disappointed. The hotel is dirty and outdated. The location is awful. We tried to check out the next day but the hotel refused to refund our money. We called booking.com, but they did not help us at all. Under further investigation. The hotel states that they are not 5 star rated by anyone other than themselves. What frauds!!! Do not ever book through booking.com. They are misleading and dishonest!! !

Was caught in WA because of closed mountain pass. Booked room at Howard Johnson in Levensworth, WA. Upon arrival room was not as described, discussed with motel desk clerk and cancelled reservation. Booking charged full price for room and would not honor cancellation.

We booked Apt. 401 Balcon de la Castellana in Medellin, Colombia through Booking.com. The place looked fine but was basically in disrepair and filthy and was basically falsely advertised by Booking.com. Internet was not working as promised, had to wait an hour then it worked and went out again two days later. Sliding glass shower doors were missing GUIDE WHEELS and one assembly fell apart and almost seriously injured my friend. Showed master bedroom picture only with a jacuzzi tub. You would think the other bedrooms were like that or similar at least with the bedding but the one room had a single bed and bunk beds in it. Jacuzzi did not work and jets were filthy. No hot water in the kitchen sinks.

Booked & received a confirmation for a hotel stay @ Hilton Garden Inn Downtown Denver. Received follow up email from them as well authenticating my arrangements. Several days later I received an email from them stating they will not honor the price, as it was a mistake. Between booking the hotel & receiving the email, I made travel arrangements, budgeted, and made arrangements with my employer. Since those cannot be changed I am stuck with a hotel stay I cannot afford now and airline tickets which will do me no good. They offered a discounted rate, but will not uphold their original pricing and confirmation.

I book a room with Booking dot com to find that it was non-refundable. I got the confirmation email, it said non-refundable. Number 1) who in their right mind would agree to that? Number 2) When I called Booking.com they said it was the hotel and not them. Number 3) The hotel said it was booking.com. Since then I have found that Booking.no is been lying to me the whole time. DO NOT USE THEIR SERVICE. BOOKING. YEAH I DON'T THINK SO. BOOKING.NO.

I have read some other reviews of Booking.com. I seriously strongly feel such sites need to be disbanded in customer interests. I had made a booking at Apartment K, Reykjavik. The condition of booking was that a one day tariff will be charged for confirmation. The card was declined. And one assumed the booking is cancelled because the necessary condition of reservation was not complied with. There was no correspondence for next almost two and a half months. No one day rent was debited to card. No phones, nothing, and suddenly a debit of 1000 Euros lands up. Booking.com told me that they sent one mail - just one, saying even if card is declined, the booking is on until I cancel it.

My wife booked a hotel in Atlantic City, NJ for my birthday. The price was $149.00. On the day we were leaving, I look on Booking.com and the price was $69.00. I called and spoke with a rep who said I would receive the new price. Well that didn't happen. The "request" I made was past the cancellation date, so now I could not get that price. Because I am a good customer, they offered me half of the difference which is $40.00. A guarantee is a guarantee, good customer or not. Well, I GUARANTEE I will never use Booking.com and hopefully many other will do the same.

I have received an email on 27/12 from Booking.com and tell me about I didn't check-in to Eurostars Roma Aeterna Hotel and no show penalty EUR 599.25 will be debited to my credit card. The email stated that I have made this reservation on 29/10. At that moment, since I didn't carry my notebook and can't really check my booking record when I... was still in Rome, so the only thing I can do is to reply to that email directly, and claim that I must check my record and I am sure I have cancelled the booking, and asked them don't charge to credit card not until 2 Jan until I figure out what's going on.

I booked two nights at a Quality Inn in Altamonte Springs, FL, for two nights in January at a rate of $64.00/night plus tax. Upon checkout, we were charged $79.00/night plus tax. My husband went to the desk at the hotel and they indicated we should contact Booking.Com to correct this overcharge. We emailed (Booking.com and myself) back and forth today but they apparently believe I made up the rate of $64.00 (even though the website TODAY shows a rate of $63.00/night). Definitely a case of "bait and switch" and they'll never see my name again.

I booked a room through Booking.com with the free cancellation charges policy that was completely violated. My credit card was charged a huge amount by Hotel Presidente Intercontinental Cancun, and now I'm more than a week having to "wait for a satisfactory resolution" while my credit card is in debit. In other words, I was stolen money from a false ad, and now I have to wait for someone else to think, find a "satisfactory solution" and perhaps agree to make the devolution. This money is and was always mine, so why do they have to think so long to fix their mistake? Follow below the email I got from the many ones I received: (translated from a Spanish speaking customer service):

I am not an employee of Booking.com and I have never been an employee of Booking.com. I was once a "hotel partner" of this BROKER but have severed my relationship with them. I see many of you people making false claims and I wish to address some of them here and now:

I feel there is a need for all suppliers to be aware of the difficulties I have had in dealing with Booking.com, and to warn all operators that this company treats its suppliers with utter disdain.

We booked 4 nights in Barcelona with Booking.com in what looked like was a charming guesthouse, "steps from restaurants and bars". It was NOT at all like described! The rooms were extremely small, beat up, uncomfortable and not at all charming. There was only minimal heat in the actual room and none in the kitchen or bathroom. There were no open restaurants nearby and was surrounded by construction sites. I actually could go on and on about the problems with this place but to get to the point ,we contacted the hotel and asked nicely to be released from the contract because we were so uncomfortable. They told us we were welcome to find another place but they would not refund us a dime. So we contacted Booking.com to see what we could do and they did not even reply until I posted on Sitejabber. Then they responded publicly offering us help.

I booked the room for Dec 31/13 to Jan 1/31. I booked the reservation. I was very careful to be sure the dates were correct being the time of year I was booking. But when I went to hotel, they told me it was for a month later but for another 200 reals more then double the price of the booking, I could have a room. I received the confirmation. When I checked my email at the hotel saying it was for Jan 31/14 to Feb 1/14, I wrote back saying these were not the dates I wanted. They contacted me back and said the booking was non refundable. They said they contacted the hotel and could not cancel. At first, they admitted it was their fault, but told me I should contact the hotel.

Booking.com's promise of best lowest price is a fake. Never book via Booking.com especially relating to stays at Toyoko Inns. Book directly with Toyoko as they offer discounts up to 20%. Don't trust Booking.com.

I booked the above condominium over Christmas for my wife & 2 boys, aged 13 & 10 years. Booking.com confirmed my booking & took my credit card details for payment. Upon arriving at the condominium, I was told that there weren't any vacancies & sent to another Condominium across the road. Fortunately, the condominium across the road was suitable at no extra expense for which I paid them separately... Booking.com then sent me an e-mail saying that I failed to arrive to take up my booking with them with the inference that I would be charged as it was my fault.

From the first day dealing with Booking.com it was nothing but a huge hassle. After I booked the First place for my Best Friend's Wedding on NYE this year, I was emailed the next day a nasty email saying that I did not have the FUNDS. I work for a Bank and have a decent amount of money so I knew this was not true. I called and on the second phone call, they were able to find out that it was not my card but the place had been overbooked. They then moved me to a hotel that was not at all the quality of where I was staying at first. I called back, raised some hell for about TWO days and finally was found a place in the area that I need to be in being that I was in the wedding. I asked them over and over because the way things were handled I felt uneasy if things with this new place would be okay. I had my whole family with me.

I booked with them 8 months ago for a hotel on the beach in Hollywood, Florida. I find out the day before that the hotel doesn't have the booking. Innkeeper offers to pay the difference on another hotel. However, there was no other place of equal experience on the Hollywood broadwalk. I cancelled my plans and lost over $450 in other travel related expenses that were non-refundable.

Almost 400 euros spent booking rooms through booking.com. Turned up at address but no one there. Stranded in a strange town and had to find other rooms urgently. Got back home and booking.com refuse to fully reimburse our payment. AVOID BOOKING.COM.

I am writing to you with a complaint against the inaction of booking.com. The point is that I booked two rooms in Marriott China Hotel (Guangzhou) on October 18, 2013. Those were bookings for my colleagues who went to China for a business trip. I reserved the rooms via booking.com using my credit card but I indicated in the comments box that the guests would pay for their stay on their arrival by the card of one of them (it was written that it is possible to give my credit card number just as a booking guarantee).

We made reservations in April 2013 for 3 x 5 night stays = 15 nights in all in Thailand for Dec 2013 via booking.com. We found out today that booking.com cancelled our reservation at one of the hotels back in Oct 2013 because they wrongly thought our credit card was not working. Our credit card was and is working fine. It works for every other of our stays and purchases. Booking.com sends us 30 emails a month, means more than 250 since April, and they buried one called "we have updated your booking at Beluga Hotel" in that lot. They are utterly ridiculous. We used to book 30-50 nights a year with Booking.com, but not any more. We are taking our business elsewhere. With this mistake, they are the worst! I will put this on every blog I can find. A very, very unsatisfied customer.

Booking.com recruited me to position my 4 rental chalets with them. I thought it was not a good fit but the rep convinced me saying they were going to adjust the system to fit chalet rentals v. hotels. This never transpired which caused me no end of problems (time wasted) during the booking process. In their defense, they did bring in some rentals although it was difficult to stipulate start and end date limitations and other criteria particularly during the holiday seasons etc. I paid the first commission but then encountered many problems with them which I reported to customer service. They never did anything about these issues some of which led to some major guest issues.

I've been using Booking.com for years and I used to be very satisfied with their services, but since a year ago, I see deterioration in their business approach that I find unacceptable and extremely disappointing! The following will tell the story:

I booked a room in Germany on the 10th of November. Agreed this was not a hotel booking and the pictures on Booking.com showed examples of rooms. However the room I was shown upon arrival was not representative of the examples and in fact was a young girl's bedroom complete with her personal belongings. For obvious reasons, as a respectable grown man, this made me extremely uncomfortable. I decided to leave and did not stay in the bedroom. I reported this immediately to Booking.com and since then I have been bounced from one person to another as they have tried to justify their position and seem to think it's okay for strange men to sleep in little girl's bedrooms. They have made various offers of discount but have not agreed to reimburse me in full. I have decided not to add the pictures of the room to this as I believe this would in itself be an infringement on the girl in question and her family's privacy. But I can assure this was a young girl's bedroom, her personal belongings, pictures on the wall, bunk beds, toys and general stuff. Booking.com has had the pictures as soon as I made the complaint.

I booked a room for my mother of 80 years old and my aunt of 75 years old at B&B Al Centro 34 Via San Francesco 1, 80067 Sorrento, Italy. The pictures of the hostel in the site were wonderful and it was rated "fantastic". When we arrived there, we discovered that the hostel was located at the top of an old building and the two old ladies had to climb seven turns of staircase to reach the room. My mother has heart problems and knee problems and almost died to reach the room. So we complained to the hostel, because they had not given the information that the hostel was not proper for elderly people. They didn't show any picture of that giant staircase. We asked cancellation but they refused and so we are forced moved to a different hotel in Sorrento. After I made a telephone call to Booking.com and they did nothing.

I got a less than a good deal at a Sheraton, and my credit card was billed four months in advance. The billing person at the Sheraton said I would have gotten a better deal by booking with them directly.

Subjective view from a hotel owner: Booking.com on here seem to get a lot of criticism. However it is often the customer unaware of certain booking conditions, or hasn't read the payment details. For example, the customer who was complaining about the hotel charging them a different amount. Well... when you book a hotel (say in Australia) you book in your own currency and their currency. The time when the payment is taken (and bear in mind the payment could be taken 6 months after booking i.e. at check-in) the Australian dollar amount will of course stay the same... and the currency you booked with will of course be different. Remember... it is the hotel who is charging you not booking.com.

I made a hotel booking yesterday through you for Hotel Nirwana Resort & Spa Candi dasa Bali, with rate 2.884.857 for 3-night smart deal price. Suddenly today, the rate has been reduced significantly to Rp 2274.718. It make me very disappointed for the way you are (or the hotel) conducting such a bad business. Hope you can do something for my booking.

I recently ended up booking a hotel through booking.com because could not find the hotel through hotels.com that I usually use for booking. Was that ever a big mistake. They showed a price on their website in Canadian Dollars. Showed as around $463 for a hotel in London UK for a few nights which looked like a great price. So I booked it, non refundable. Then came the shock. Price in GBP and instead of 463 it suddenly cost $604!

Took 4 emails for them to find the booking. Then they found it and just stopped responding. Thanks for the $100 ripoff.

If you are thinking about booking a hotel stay through booking.com, please be aware that booking.com does not always include taxes and other fees into the total. I booked a hotel for NYC for two nights and the total listed on the confirmation was $486 which omitted the taxes. Booking.com deceptively does not tell you that this cost is actually the subtotal and not the grand total (it lists in fine print that taxes are not included). My grand total turned out to be $565, $80 more than what I thought the cost would be. Don't make the same foolish mistake I did and check to see if the taxes are included in the total cost when comparison shopping or you might be stuck footing a higher bill than you previously had thought.

I booked a room at a local hotel through Booking.com because I was having my floors redone and could not stay at home that night. With my luggage in tow, I went to check into the hotel to get settled before picking up my kids from school. I was not happy when the hotel told me yes they saw the reservation, but that there were no rooms available, and that all rooms had already been booked out over a week prior. They could not understand how Booking.com could sell me a non-existent room.

I booked a hotel through Booking.com website and hotel cancelled the reservation on my arrival. On my phone to customer care I was told that the hotel was booked. How can this happen after confirmation of reservation? This means that there is no guarantee of the hotel room booked through this website. This review is 100% true as this has happened to me.

We booked a flat in Kiev - my wife and me. When we arrived we was in shock. The flat is smell from very strong moisture. The flat is completely different from what they show in site. And much more smaller and cockroach everywhere. When we talked with Tham they told us they don't take responsibility of what the owner shows in the photos. We ask the money back and told us they don't give back. And we should talk with the owner. The owner even didn't want to talk with us... We was in shock. And now it's very hard to find place in Kiev. It's all booked...

We booked with Booking.com and then had to cancel. You think you're getting a cheaper price so you book and the hotel take one night out of your checking account. We ended up having to cancel. Two days later we were able to rebook. Again they took one night out of our account. Come to find out we could have gotten the room way cheap through the hotel and without paying any upfront money. So now I have put all this money out not knowing it's going to take 5-7 business days to get my first deposit back. Meanwhile I thought the money had been put back in my account because I used it as a Visa!!! Now my account is overdrawing. Try the hotels first before this company. This 2-night stay is going to cost us probably around 700.00 when it should have been 408.08. :O

The hotel double charged the "room rate" and "deposit" on to my credit card. What was supposed to be $90.00 has become $360.00 removed from my card. Booking.com has informed me the hotel will pay me back in a few weeks. They don't care that the hotel is borrowing my money without my consent. I have booked 72 times with Booking.com in two years. Never again.

I booked a room for our Paris trip in March of 2013. In April, I amended the booking to include 2 people, my daughter and I. So we get to the hotel and they inform us that have 2 rooms back and there is nothing they can do. So I am charged an additional 500 dollars for a room that was not utilized during our 3-night stay. Booking.com is telling us there is nothing that can be done because I did not cancel on time. Meanwhile their terms and conditions states (#7) that they will notify you before your trip to confirm your reservations. Again, we were never notified of these 2 bookings. Customer service is not be helpful in resolving this issue so this will be my last trip through Booking.com. Be forewarned and use another hotel site.

First they had no carts to put our bags on. Then we had to take an elevator to the third floor, walk about 200 yards to take another elevator to the second floor and our room. The room was a dump. Carpet, chairs, curtains were torn and threadbare, sink in bath cracked. Their "ocean view" was from a balcony across a highway. Traffic noise was bad, and we had to close the sliding door to get any sleep, so much for the sound of the ocean. When I got the bill the ugh argued me $428 for the first night not the $185 promised me. A complete con. Do not use them.

I went onto Booking.com to book a hotel for an upcoming trip (2.5 months away). I picked the 2 days I wanted at a NY hotel, and thought I was all set. Less than 48 hours later, I received an email from Booking.com saying that I was a no-show for my reservation (somehow in making my reservation, they gave me 1 night, the following night, instead of the 2 nights in Nov. that I had chosen). I spent MANY, MANY hours on the phone with both Booking.com and even the hotel to try to remedy the situation, but they continuously left me on hold for endless stretches of time, and repeatedly told me that they'd look into it and call me back. THEY NEVER CALLED BACK AND REFUSED TO REFUND MY MONEY. I paid the entire hotel fee, even though I had gotten back onto their site the next day to extend my trip by a day (so they could see that I had picked days in NOV., not Sept., and that something had gone wrong). I'm so frustrated with their site and customer service (or lack thereof).

I entered an internet search for "Hotels Near Ljubljana Train Station" and Booking.com came up with a bunch of hotels and a map of a train station. I booked a hotel only 100 meters from the train station. When I arrived in Ljubljana, the hotel did not exist because, in fact, it was in Annecy, France. I got on a computer in an internet cafe in the Ljubljana train station, entered the same search and received the same results. I canceled the reservation but was charged in full (about $113).

I had 2 reservations for my trip to Europe made through Booking.com. Then my plans were changed and I canceled these reservations through their site a few days before my trip (I choose fare that allows cancellation). Regardless of my cancellations I was charged for 1 night from both hotels. I contacted Booking.com to resolve the issue, but they refused to help.

Booked a room, no problem. Cancelled room inside of agreed period. Got charged full price of my stay. Booking.com will not deal with me as they say the hotel has charged me and they "just handle booking". Hotel won't deal with my booking as they say Booking.com handles the booking. Neither will take ownership and they have all my money and the room that they rent out again. What a joke! Daylight robbery. DO NOT USE BOOKING.com!! Contact hotel directly.

We used Booking.com to book a room at Comfort Inn in Pittsburgh on 9/14/2013. We received a confirmation number and email from Booking.com. When we called the hotel to ask about the amenities, they told us that they were fully booked and did not have a reservation for us. They also told us that this happens with Booking.com VERY FREQUENTLY.

Poor checks, control, and support from Booking.com - I wanted to highlight the absolutely horrible service and devious practices of Budget Easy Rooms, Amsterdam. We booked Budget Easy Rooms, Amsterdam through Booking.com. The check-in was supposed to be at 3 pm. We were asked to check-in at 6 pm as the rooms were not clean by 3 pm. Note that the main office is nowhere near where the rooms are. That means, you have to drag your luggage to two places - we had to take it from bus station to their office, and then again from their office to apartments. Thus we had to pay for cab twice. There is no indication where the apartment will be. Our apartment was highly inconveniently located.

July 11th, I attempted to book a hotel in Barcelona, Spain. When I got to the step of credit card info, it took my number and stopped. For all intent and purposes, it looked as if the reservation was incomplete. I received no confirming email or confirmations #. The following week, I attempted to book the same hotel but it was shown as sold out. I moved on and booked another hotel. Upon returning home from our trip, we received an email as a "no show" and a charge for $484.00! We disputed the charge with the bank but they said they had no recourse because the vendor had already been paid. Booking.com said there charges stood because it was non-refundable. I told them we did not stay because we received no confirmation. Basically, they said it's our problem, not theirs. BUYER BEWARE BEFORE USING BOOKING.COM.

Deceiving company on rate quote (Booking.com). Called and talked to customer service, advised of misrepresentation. Placed reservation with quote TOTAL PRICE US$189.98. Fine print reads TOTAL PRICE SHOWN IS THE AMOUNT YOU PAY TO THE PROPERTY. My total price ended up $214.68.

I booked a hotel room with Booking.com but when I arrived at the hotel very late at night after a whole day of airports, I was told that type of room was not available. I was too tired and it was too late to try to find another place so I stayed at the hotel. When I checked out, I told the desk clerk what had happened and asked why I wasn't contacted beforehand so I could make a different arrangement. The clerk said that Booking.com does not always provide the hotel with the contact info. I asked him what phone number they had and he told me the phone number and it was mine. So they could have called and this was booked way in advance. I wrote up poor reviews for both the hotel and Booking.com. Booking.com contacted me with a real email... written my a real person addressing my concern. Kelly at Booking customer service even contacted the hotel, asked them what happened, and the hotel issued me a credit. Booking.com came through for me.

Booking.com got more money from my credit card. Online hotel booking at the rate we were told later in 9190, took my card 11100.

My wife and our kids rented a house near Disney from Booking.com. My got some bites on her stomach while we were there and we didn't think anything about it till we got home and it got worse. Then my kids were getting bit also. Well after thousands of $ at the doctor's office we found out we had bed bugs so I called Booking and they told us too much time had gone by so tough luck. So be careful look at your beds before you get in them and put your bags in the bathroom cause bed bugs don't go in there. Thanks for no help at all Booking.com. No more for me. We are done with you.

What is it with people who book online looking for cheapest hotels/bed and breakfast in Europe. I notice most of the complaints come from the USA, who probably expect five star accommodation paid at 1 star prices. You pay for what you want, and I have received exactly what I want! No problem. I have been asked for exactly what was on the booking form. I have received exactly what was on the booking form, breakfast included or breakfast extra. If you can't read or don't understand then ask when you get to hotel. If it says pay in local currency, then that could be the Hungarian Forint or Euro. They use both, but you are always in Europe quoted in Euros!

I booked a B+B with Booking.com for a short stay in Blackpool. Reservations were placed several months ago. On arriving at the Inglewood B+B at Blackpool with my reservation forms, they looked at me and said there was trouble with my room and I had to go elsewhere. Outside one of the guests said that they do it all the time and double book people into the accommodation. Either that or the B+B books people in the rooms in case the people who book on the website don't turn up. The B+B arranged for me to stay in another one round the corner which was an absolute disgrace. There were filthy stains everywhere, dirty bedding. I nearly cried. If I had known that the money hadn't been taken from my account, then I would have left immediately. We managed to stay for just over a day. Then I came home as this absolutely upset my holiday and I will never use the Booking.com website again.

I booked a room with Booking.com for a room at the District Hotel in Washington, DC. My booking said it had a free cancellation policy. I canceled the room on Booking.com web site weeks ago but I still got charged for 2 nights plus tax for being a no show and neither will refund my money.

I am a small hotelier. I have been in a number of disputes with them over the years. They are always adamant that they are right and all they are interested in is their 15% commission. Most recently, we have been charged over 65 commission for informing Booking.com that we had an overbooking of a guest who was going to stay with us for 4 nights in Sept 2013. We informed the guest also but the guest actually told us they were going to cancel the booking anyway as their travel plans had changed.

Stay away. While booking a 4 night room in Biloxi, MS over the phone, I asked about cancellation policies and they said that there was 24 hour cancelation notice required period, not about the 100 dollar non-refundable deposit that you will be hit with when you cancel. After booking I notice a $100 booking fee charge to my credit card. This was never discussed over the phone. We are now cancelling the room 8 weeks in advance, and I was told that the $100 dollar deposit is non-refundable. I was told that the cancelation policy was on the website page in fine print as usual. I am upset because this policy was not explained to me over the phone when I asked about the cancellation policy, and now they are using the policy that is in writing on the hotel webpage against me. Now I am out 100 dollars because of a person that was too lazy or incompetent to explain the whole cancelation policy.

My family and I were going to the coast for a long weekend and a ball tournament. At first I was just going to get a hotel to stay, so I found one on Booking.com. Then we decided to rent a house with some friends instead. I cancelled the hotel the same way I got it through Booking.com. Booking.com never sent the cancellation to the hotel so I was a no show and they ran my debit card for $400. I then had to do all the work to get my money back. DO NOT EVER USE BOOKING.com.

I made the booking. It stated that I would be charge in AUD. When the receipt came through it stated that I would be charged in Euros??? I rang up the help line to tell them that I had a card that wouldn't charge me a conversion rate can they please change the details. She said that it won’t make a difference that charge had already gone through. I asked her why didn't it say that they were going charge in Euros. I have a card here for that exact purpose. She said I should have known... She did not care at all, in fact she sounded bored and the fact that I had just lost $30 on conversion rate didn't register any concern from her. I have traveled overseas A LOT and always used other booking websites that tell you what currency you will be charged in and I can tell you I’m going back to using them.

I have booked two nights in a hotel via Booking.com. Everything was fine until I had to cancel my trip. I went to the website and followed the instructions in the booking confirmation email: to cancel the reservation all you needed to do is to click the red "Cancel" button next to the booking. So I did. I have not received any confirmation about the cancellation but since they said that was all you had to do I thought everything was sorted.

I will never use Booking.com again. My room at the Travelodge Calgary Airport Hotel ended up costing $32 more than Booking.com said it would. Furthermore, Booking.com lies to their clients about hotels. I after I stayed there, Booking.com asked me for a review & I provided one. They excerpted only 1 short phrase from my review that gave a totally false impression of the hotel. Yes, I did say the bed was OK. I also said that staying there was a total DISASTER. "Near the airport"? HA, only if you consider 25 minutes "near"! The hotel sends a shuttle to the airport only when called, so I had to wait 1/2 hour to get a shuttle & another 1/2 hour to get to the hotel after an exhausting transatlantic flight.

Please people do NOT book your reservations with Booking.com. You are taking a risk. This is what happened to us. I paid in full for ten days to a resort in Turkey named Salamakis on the Agean coast in Bodrum. Just a note, the area is breathtaking and beautiful and Turkish people very nice except at Salamakis Hotel. We were 24 hours late in arriving from our long journey from USA. When I got to hotel they took it upon themselves to cancel our reservations! I had paid in full mind you.

We live in Europe and have been using Booking.com for years now to book hotels when we travel over the weekend. I would say we have used them at least 30 times. It took us a while to catch on since we have had a mixture of experiences, but slowly we started noticing that we were receiving the short end of the stick with the hotels that we used Booking.com to visit.

FRAUDULENT! As I see from many reviews before, Booking.com is a site to be avoided! I wish I had read the reviews prior to using. I booked a hotel room in Paris at the Hotel Maxim for myself and my daughter. I canceled the next day, a full 2 weeks prior to my arrival date. When I booked the screen said "FREE CANCELLATION" What a JOKE! They billed me for the first night and now say I didn't click the right button for free cancelation. I was just using it in case I couldn't find another hotel in the Latin Quarter, the free cancelation was the REASON I booked with them in the first place. AVOID AT ALL COSTS!

This morning 8/05/13, I received an email confirmation of a reservation I supposedly made for August 7 and was told that I had booked a superior double room for which I would have to pay $2,249.60 to the property. However, there was no location or hotel named. I NEVER MADE A RESERVATION ANYWHERE FOR THAT DATE and wondered why I had received the confirmation. When I tried to contact them by email at customer.service@booking.com, I received a message that this email was undeliverable. I then tried to fax a cancellation/correction request to the number given on the confirmation request at 1-888-850-8772 to cancel the reservation and to send me confirmation of the cancellation. Again, my message did not go through. Of course I am concerned about how this happened and if the amount will be charged to my credit card. I will keep trying to contact Booking.com and hope that this matter can be resolved.

I booked Ajyad Mecca on Booking.com, for 2 nights and paid a huge price over USD500 per night. The room was not cleaned and at midnight I called to have the room cleaned and the manager asked me to leave the hotel. With no room and left outside, I called and emailed Booking.com, spoke to a consultant that asked me to hold for a while and thereafter could not help. There was no attempt from Booking.com to assist me in any way whatsoever. Also the had no bath or shower and the cupboard had no doors, really bad place.

Having seen quite a lot of reviews on this company, I would like to say that they are as bad from the other side, as a hotelier. If anything goes wrong they just cave in and send pompous emails rather than trying to sort things out. Quite often they have caused the problem and are still pompous. I would want to get rid of some illusions: free cancellation? No, the cancellation policies given by the hotel to Booking.com are exactly the same as with other agents. Best deals? No, if the hotel is paying 15% commission to Booking.com or another online retailer they are not going to give them the best deals. These are reserved for direct customers usually. They will sort any problem out? No, they only want their 15% and you are just a number. The Hotels generally care about your experience and want to correct things but not BC. Great deals? No, You get what you pay for. If a hotel is dumping rooms online at a really low price then in all likelihood it's not too good. There are some good shoulder/off peak deals but you could get these anyway direct and often even better.

I booked and before the date that was allowed to cancel, I cancelled my reservation at the hotel without any charge. But unfortunately my credit card was charged for the first night 121 euros. When I called Booking, they told me that I never canceled the booking and if I have evidence I have to send to them (like screen save). Thanks to God I saved their answer of cancellation and I sent it to them, but they said to me that there is no date on it. After that I found from my history the exact date of the cancellation with the time but also they find stupid reason to refuse to return my money back. Pls help me where I can complain officially.