Booking.com Reviews

I booked two nights at Apartments Blagojevic at 102a Kumbor Herceg Novi, Montenegro. When we arrived the place was definitely not as described. They stated 130 meters from the beach. It was more like 1km. The room was by the roadside with unbearable noise. You definitely cannot sleep like that. The internet was not working. All that was ok but that real kicker was that the FRONT door would NOT lock. I asked them if they could get it fixed, they could not. Without having the front door being able to be locked our safety and the safety of our belongings was at risk. We decided it was best to leave. I ended up having to pay more money for a hotel that was safe and didn't get to bed until 2am.

Re: Billing Dispute, Booking.com/Bayside Inn, Key Largo, Florida - "No refund from Booking.com." My complaint is Booking.com is doing nothing to resolve this problem with the hotel we booked through them, i.e., Bayside Inn, Key Largo, Florida. Booking.com expects me to have taken pictures of what I say or to show them proof of what our room was like in some way to continue my claim against Bayside Inn, Key Largo, Florida. (Unbelievable) We will never pay for any hotel room in advance again. This is what I wrote to Booking.com:

I just got back from a long road trip and after a few disastrous experiences with Expedia, decided to use Booking.com since the reservations were refundable and since we were driving across country, knew that our details could change. All went well for several reservations. However, one hotel double charged my credit card and I was able to work that out with them. However, now a week after a one-night stay that I had cancelled well in advance, the hotel just charged my credit card for a no-show fee. The Booking.com agent said that they would take care of it, but the last gentleman that I spoke with said that I had to work it out with the hotel myself. The real trouble is that the hotel is claiming that I came in several days later as a walk-in reservation but obviously did not ask to see the actual credit card and charged MY card. So someone there used my credit card details and did not check ID for the person claiming to be me. I am hating Comfort Suites right now and the deals at Booking and similar companies are not worth it because they don't back you up once the hotel falsely charges you. I am a single mom on an incredibly tight budget, so $106.35 is a big deal right after a trip, as in our grocery money. I am more than upset with their cavalierness!

Three weeks before my anticipated stay, due to a major change in my personal circumstances, I cancelled a hotel reservation using the booking.com online cancellation process. I was prompted through the steps and all the way to "submit. " Later, I checked on the status, and the reservation, indeed, displayed as cancelled. Then, on the day after my scheduled check in, I saw that the hotel posted a charge to my credit card for the entire stay, and that I was considered a no-show. I was shocked!

DO NOT TRUST THIS SITE! I booked a "no cancellation fee" booking, then had to cancel. I used the online cancellation process. I was prompted through the process and all the way to "submit." I checked on my cell phone app later in the day, and the reservation displayed as cancelled. On the day after my scheduled check in the hotel called to ask if I'd be arriving! I was floored! THE HOTEL CHARGED ME $499!!! When I called Booking.com, they had no record of my cancellation. Go figure! When I checked my internet browser, there was a history of my submitting a cancellation! When I clicked to open it, it opened the hotel info page and LOST MY HISTORY! This was while I was on the phone with a service rep. who then asked for a snapshot of my browser history! DO NOT USE BOOKING.COM!!!!

I normally use the site with the best prices so this trip it was Booking.com. The first hotel I booked said it wouldn't charge anything until check in and had free cancellation which is always great! I later realized there wasn't a pool so I cancelled the room and found another nearby which I quickly booked without reading the fine print: NO CANCELLATION! Dang, but I didn't think we would need it anyways. We got to the hotel SUPER 8 SALT LAKE CITY AIRPORT and it was great, nice staff, clean rooms, comfy beds, great continental breakfast AND we got our hotel through Booking.com for $21 cheaper per night than the hotel was charging. We were very pleased.

On February 9, I booked the Appartment München Isartor for a 4-night stay (June 9-13) for a quoted price of EUR796. I received a confirmation email with this stated cancellation policy: If canceled or modified up to 3 days before date of arrival, no fee will be charged. If canceled or modified later or in case of no-show, 80 percent of the total price of the reservation will be charged. Cancellation Cost in local hotel time: Until June 5, 2013 11:59 PM [Mnchen]: EUR 0, From June 6, 2013 12:00 AM [Mnchen] : EUR 636.80

Credit Card Compromised - After contacting ConsumerAffairs I eventually got the matter resolved.

I received a reply from Booking.com asking for booking no., which is ridiculous as I am unable to make a booking in the first place. They have not addressed my credit card blockage.

I have been using Booking for a number of years and recently, they refused to accept my credit card. I used my wife's credit card and after one booking, it too was refused. I emailed customer service several times and got no response. I telephoned and said there was nothing they could do. They asked the booking ref no. after telling them my problem. I have lost trust in Booking.com. I also asked to send a complete list of my outstanding bookings. The list I received was not complete and luckily, I had a record of the missing bookings. I will be using alternative sites in future.

Booking.com did nothing to help satisfy what was a horrible experience when we booked an apartment in Florence, Italy and the apartment turned out to be simply horrible and totally misleading.

I traveled from the US to Europe on vacation and had booked one of my hotels using Bookings.com. When I arrived at the hotel L'Ernz Noire in Luxemburg, I was told there are no rooms available and that I would have to find somewhere else to stay. No help was offered or provided. Then a few hours later, I received an email from Bookings.com that I did not show up at my hotel and that I was being charged. The next morning I went back to the hotel and the owner said that I arrived after 8PM (he said I arrived at 8:40) and that they sold the room. Bookings.com then said it was my fault since I did not show up until 8:40PM stating that, "We would like to apologize again for the inconvenience on behalf of L'Ernz Noire."

I was not happy with a room I booked through Booking.com at the Relax Inn Lebanon in Lebanon, PA. When my wife and I checked in, the front office was cramped and messy which should have been a sign that the rooms was just the same, but we gave them a chance. When we got to the room (100), the ceiling was cracked with black mold and it had a stench that was unbearable, not to mention the fact that there was rust on the fridge and microwave as well as the tub and toilet.

I was traveling from Georgia to Miami Florida and decided to book my hotel online. Found this site and purchased a night stay in a hotel off I75 in Gainesville, Florida. The pictures look nice and the price offered was $49.99 (a discounted price). When I arrived at the hotel, it was off to the side of a road and next to it was a construction site that looked that it was part of the hotel. No parking next to the rooms because the streets were under lots of disrepair. The area looked shady and in bad condition. The room was dark and cheap looking. I tried to stay, but it was impossible. I was scared because I only saw men that look like construction workers, all dress badly and many walking drunk. It was really scary.

Booking.com finally honored my booking by finding a similar hotel. However, it took several calls and I had to talk to supervisors as the people answering the phone didn't seem to know how to check the notes on my case.

1. NEVER send confirmation if you book a regular hotel (i.e. you are not booking a hotel that is NOT nonrefundable). 2. Lead to confusion as if you have booked the hotel or not. So I ended out booking the same hotel twice. Booking.com not only did not alert that I have booked the same hotel on the same day twice, but charged me TWICE. When I have realized that mistake with my credit card statement, Booking.com refused to repay me back for the second booking that was charged on my credit card, so I ended up paying for two rooms when I only used one! Booking.com is EXTREMELY unethical operation. I sincerely hope that other people choose other booking system than this. I had much better experience with Expedia. Consumers, beware of Booking.com. NEVER USE IT for your own good!!!

Via Booking.com, we booked and cancelled a couple of days later at Lipa Lodge, which according to their own rules should have been free of charge. We were surprised to see a charge of BHT 3,150 appear on May 28 on our bank statement. Despite several requests and emails, we have not had our money back on as of June 27, and Booking.com, who took our credit card details, has not helped us at all. They first promised to reimburse us directly if we provide a copy of our credit card statement. Then they did nothing at all. Here we are on July 1, and they are maintaining their silence. Beware when dealing with these people and with Booking.com.

The first of April, I booked a room in Panama City Beach, Florida for July 3rd-7th through Booking.com. I received a confirmation for the reservation. Approximately a week later, I received an email regarding my card they had on file and that I needed to update my card. I called them and gave them an update. Being assured by a Booking.com agent, I thought everything was taken care of. Two weeks (June 18th) before leaving for my trip, I got an email from Booking.com wanting to update my card again. So I responded to the email. The following day, I received a cancellation notice that they had cancelled my reservation.

They released my data to the hotel. The hotel (in France) charged my credit card without authorization. I ended up canceling the booking one month prior to the cancellation deadline because of this. The hotel admitted to accidentally charging the account but refused to refund the money. Booking.com made me jump through hoops and provide the same documents several times. Since the whole thing was taking close to a month, I went ahead and disputed the charge with my credit company. Beware of Booking.com. If there are any problems with your booking, they will let you down. Worst customer support experience of my life.

I booked a hotel in Europe for few days stay with prices in USD showing as $402. When I received my statement from the hotel, I noticed the price was now $413. I then went to look at my credit card charges and found the hotel charged me $423. I complained to Booking.com to find out why all of these charges. After going back and forth between Booking.com and the hotel, it turns out the hotel changed the rates at their whim (bait and switch) and then I found they were charging me a 2% mark up through their bank!!

We booked a hotel for vacation and it changed the date, after looking at a number of hotels. When we booked it without noticing that the form had 'cleared' our dates and put in a different one, we were charged a night's stay at the hotel, even though it was the online form that caused the problem. When we called customer service, they were not helpful and not willing to do anything to rectify the situation. I will never use this travel agency again.

Problem solved. Thank you very much.

I booked at a Super 8 through Booking.com in Myrtle Beach, SC. I was sent a confirmation through email as well as a confirmation when I made the reservation. I drove 4 hours with 3 small kids to find out that Super 8 never even had my reservation, and they were actually booked. I wanted the Super 8 because it was ocean view and had a good price. Booking.com found me a hotel after 30 minutes, but it wasn't ocean view as they had said and the hotel was not a safe or suitable hotel for me and my kids. I ended up finding a hotel myself, ocean view and for about the same price. They are a waste of time. I shouldn't have to call and verify a reservation when that's what Booking.com says they do.

Thanks very much for addressing this issue!

I booked the hotel in Baltimore, MD through booking.com around 6:30 pm on May, 18, 2013, and they got me Super 8. I drove down to check in. But Super 8 was not able to find my name on reservation. What they said was they closed its booking availability way before Booking.com made a reservation for me. So, I called Booking.com and explained the situation and waited.

I was planning my honeymoon and was looking for hotels. I came across Booking.com and knew they had to be legitimate because of the cool commercials they have. Boy, was I wrong! I found a nice hotel on their website for a reasonable price and decided to book it. I was really hesitant because for some reason, this website does not give you a total before you put in your payment information (mistake #1). So I booked the room and then realized it only booked the room for one night after I had put in all the dates I needed!!! I needed 5 nights!! So I called. They told me the hotel is booked for all nights, except the first one and they will not let me cancel.

I booked a non-smoking room at Hotel Du Midi in Narbonne, France - at least this is how it was advertised. When we arrived, we found out that the room smelled smoke. In fact, the manager seems to believe that it is enough for a smoker to open the window in a non-smoking room and smoke with an open window, and the room won't stink. But this post is not about the hotel - it is about Booking. When I contacted Booking and told them that they cannot advertise the rooms as non-smoking, after long back and forth, they did nothing. The hotel is still advertised as non-smoking on booking. YOU CANNOT TRUST ADVERTISING ON BOOKING.COM.

Firstly, I have booked a hotel with Booking.com before and no problems but this time, I was taken for a big ride. I booked a hotel 3 nights in Hobart, king size single for $49 per night. Confirmation email stated this was happy until 8 pm. The next night, I get a phone call on mobile. They hang up as soon as I answered twice. I thought it unusual. I checked my email and there were two emails sent straight after phone calls saying that the hotel had overbooked themselves and they weren't able to offer a single room for me. But get this, they were upgrading me to a queen size room for no extra and asked me if I would I accept that. Well, why wouldn't you ring? I spoke to what I believe was an American. Yes, all fixed.

Booking.com needs to hire/get somebody who knows how to do their job. My vacation was a nightmare because they booked the correct hotel, but charged another one. They froze my funds and I had NO MONEY ON VACATION!!! I had to wait until they released the funds on my bank account to even pay for the CORRECT hotel and didn't get reimbursed for 3 days AFTER I was HOME!! I will NEVER use you again... and I will let everyone know what they did.

I was taken into hospital after suffering a miscarriage at 5 months on the morning of my stay at West Beach. As you can imagine, calling to cancel the hotel wasn't on my list of priorities whilst receiving a blood transfusion and being led in a hospital bed. Once I was home from the hospital, I called Booking.com to explain the situation and ask for help. I asked for them to contact the hotel and ask them to kindly consider refunding the money taken from my card due to what had happened. I wouldn't be at work for a good few weeks and wouldn't be paid, and $140 was a lot of money. All I received was an email back refusing to refund the money and quoting T&Cs. I am disgusted and so upset with the way this has been handled and unless Booking.com together with the hotel find some humanity and offer me a refund, I will never consider using them again. After all, this wasn't just a "guest that forgot to cancel their reservation" situation. Have some kind of decency.

I booked a hotel in Sarasota, and when we went there, the hotel did not have a room for us. We were directed to another hotel which was terrible. The room smelled bad. It was not clean. When I contacted booking.com, they did not do anything. They said we need to contact the hotel. Terrible service. NEVER use booking.com again.

I tried to book a room and received a message saying there was a problem with my booking. I never received a confirmation at all. I then tried again at a different hotel still using Booking.com. That time, it worked and I received a confirmation. However, I was charged $1,227 for the first failed attempt! Never use this joke of a company!

Booking.com quickly resolved the issue within 48 hours. I will use them again.

I made a reservation with Booking.com in January 2013 for the Grand Hotel in Lucerne, Switzerland in April 2013. On the same phone call, I inquired about a possible reservation for a Junior Suite for the same date. After consideration of other hotels, I decided to cancel both reservations after the hotel emailed me and inquired if I indeed requested two reservations for two different rooms, one a deluxe room and the other for a Junior Suite for the same date. I was told to cancel one or both with Booking.com as the reservation was made through them. I did call and cancel both I thought and received a confirmation of the reservation which I believed was for both. I never received a reminder from Booking.com or the hotel of an upcoming reservation which I did receive from all other hotels that I made a reservation for this trip. I had no idea that one of the reservations was not cancelled and was charged a no show charge of one night of over 650 CHF.

My husband and I used Booking.com to find a hotel by to the destination we were going to. We put into the search bar that we would like somewhere within Dam Square/Amsterdam Central. A hotel came up that we found to be perfect. We booked straight away without booking fees, etc., which we found to be really useful. As weeks passed and doing different research on said hotel, De Roode Leeuw. It amazed us how close to Dam Sq it was and how cheap it still was. We had even contacted the hotel to confirm this, such as locality, etc. It was said to us that this was fine but it wasn't until we arrived at De Roode Leeuw, in Amsterdam to be told that we were not booked in with them.

Booking.com along with Leisure Link and the 320 Guest Ranch in Gallatin Gateway, Montana outside West Yellowstone charges any person the full amount of the reservation when they cancel their reservation (full price if less than 30 days and 25% if you cancel within the hour). Their guarantee on the webpage states: No booking fees. You pay only the hotel. Lie. They are charging me $187.00 to cancel a reservation 28 days before the date I was to stay.

Do not use this site because of their dishonest practices. My confirmation stated one price throughout the entire message and never stated the cost if the second night was $31 higher. They showed the total cost and then in tiny print at the bottom of page indicated tax wasn't included. This is deceitful and they should have indicated second night was more costly. I learned my lesson. I will not use or recommend.

The website is great when you are booking. Just try to cancel or send a message and nothing works. I was charged a no show fee. I was not amused. I called to complain about the website issues and they were going to research this then contact me. Eventually, I got an email from the hotel saying, "Sorry about your luck," but nothing from Booking.com. I called back and finally got a supervisor, who promised to get back to me personally. Got an email from Booking.com basically saying, "Sorry about your luck. All your fault." Apparently, the jacked up website is normal to them and I should have known better. Well Crooking.com, I know better now!

I noted many guests were dissatisfied with Booking.com and thought I might add my experience as someone who lets her cottage for holidays. I contacted Booking.com to find out about being added to their website. After just a few hours of going live, I was desperate to close it down as they had not listened to any of my preferences (i.e., three nights minimum was one of them). I received several bookings for one night only within just a few hours. I desperately filled each individual night as unavailable and emailed the three individuals to explain and suggest they book elsewhere. (This was done within hours of their requests.) I emailed Booking.com to ask them to remove me from the site as it was just not what I wanted.

I booked a room through this site and now need to cancel, but they will not refund my money. I called the hotel and they would have been happy to accept my cancellation if I had booked through them. DO NOT USE BOOKING.COM!

I have never had such a horrible experience with any other hotel booking website as I had with Booking.com. Horrible service! I made a reservation for one specific date, but they booked a completely different date and then charged me for not showing up. When I called them they were extremely rude and unfriendly. They simply robbed me.

I reserved a hotel room for Saturday, found my nephew's room was available for my mother's 90th birthday, cancelled, was charged 100% cancellation fee. I should have done nothing, and at least let the hotel (which I know and like) get my money. I'm sure it was somewhere, deep, in their policy. Never, ever, use Booking.com.

I booked a hotel in London for my wife and daughter. When they arrived, the hotel informed them that the booking had been cancelled by Booking.com. It was late at night. My wife and daughter were stranded without a room in a large city and faced with the prospect of spending the night sleeping in the park. Imagine if this happened to your family. I spoke with Booking.com and gave no logical explanation for the problem. They have failed to return my emails now for 2 weeks. I will not be using Booking.com ever again as the after sales service is diabolical and they seem to have no concern regarding the safety implications when they get it wrong.

I booked a room for two nights at a resort in Myrtle Beach. I chose this particular resort because that is where the rest of my group was staying. I received confirmation soon after booking. When I arrived, I was told I did not have reservations at my intended destination, but was put at a resort 5 miles away. When I made Bookings.com aware of the problem, I was told to be patient and they would research the issue. After the two days and several more emails, I have received no responses. This was the first and last time I will use this company!

I made a hotel reservation for a two-night stay. I then discovered I was not going to need it. Before canceling, I checked the cancellation policy. I had to cancel by three the day of the reservation. I was canceling the day before the reservation. I checked my statement the next week, no charge. Three weeks later, I was charged. When I called Booking.com, I was told I had missed the cancellation deadline. I know I didn't because I was driving across Texas when they said I canceled and I do not own a smart phone.

My hotel confirmation states total price + $143.65, but the credit card charge was $168.34. When I called Booking.com, I was told the extra $24.69 was for city and state taxes. The confirmation states, "The total price shown is the amount you will pay to the property."

I have about 15 complaints about the hotel. I checked out and visited the Bristol Hotel Odessa (the same rating on the website). These two hotels are absolutely oceans apart. If Alpark is 4.5 stars, then Bristol is 25 stars. That is the difference. Alpark does not even have smoke detectors in the room. It does not have a lift even though it has 4 floors. Alpark Hotel is around 1-2 star at the very best. Even that is maybe too high.

Today, I received an email from Booking.com saying that Hotel Iberostar would refund me the cancellation fee which they charged me. The hotel did finally, after lying for over a week, issue a refund of only one of the cancellation fees of 45.24. They in fact charged me two of these fees. This is clearly shown on my credit card statement which I submitted to them. Do not, under any circumstance, use Booking.com because they are giving credit card information freely to hotels. Do not ever stay in a Hotel Iberostar. This whole experience has been a disaster. I never cancelled anything; it was the hotel that changed my reservation. Booking.com had no right to send them an email saying that I cancelled, nor did they have any right to release my credit card information to that hotel before I even left for my trip!

Booking.com released my credit card information to the hotel chain Iberostar. I booked 3 nights in Cavtat, Croatia. The hotel took my reservation, only to inform me later that they would not be open at that time, and they would send me to a different hotel. I later got an email from Booking.com saying my reservation was cancelled. I called them and said that I did not cancel anything; the hotel changed the reservation. I was assured that the email was just a formality. However, the hotel's main office in Spain charged me two cancellation fees of 45.24 each to my credit card. This is an outrage. Both Hotel Iberostar and Booking.com are denying responsibility for this. I advise everyone never to use Booking.com or stay at any Iberostar Hotel.

I booked a hotel for Paris, France (6 hours plus EST) recently through Booking.com. Booking.com's website states that credit cards will be credited full amount if the reservation is cancelled at least 1 day in advance - it does not state which time zone it needs to be cancelled in, but I assumed that it would be one day in the EST, where I live and where I made the reservation. I got charged for the hotel by the hotel, even though I cancelled through Booking.com on time. I wrote Booking.com, and two days later, got a too bad so sad email from the hotel I booked at, and a little later from Booking.com saying that the Hotel will be charging me anyway.

I have reserved on 10/04 a 5* apartment for 4 persons in the center of Warsaw which looked very appealing also with very high review notes at Booking.com (fabulous, 8.7). To my surprise, booking confirmation received a few minutes later was for another apartment offered by the owner of Platinum Towers E-Apartments, but in another (most ugly in Warsaw Soviet style building), only for 1 person but with the price for 4 persons. As I was sure there was no mistake from my side (I had a print screen made during reservation), I thought there would be no problems with the correction of the booking. Apartment owner told me what we booked was indeed not in the Platinum Towers but she could not help me as all apartments in Platinum Towers were occupied already.

I made a reservation for a 3/17/13 overnight at La Quinta through Booking.com on 3/8/13. I cancelled the reservation on 3/11/13 on the Booking.com site using their reservation cancellation button well before the free cancellation guaranteed date of 3/16/13. I shut down my browser and then logged back on. I went to my account on Booking.com and it showed that there were no pending reservations. However, on 3/17/13, a full night's charge was made to my credit card by La Quinta. I notified Booking.com about the problem. I am of the opinion that Booking.com's system bears the blame and that they are at fault, especially when they have defended their cancellation system as being 100% accurate. Nothing is foolproof. I have contacted my credit company contesting the charge and have registered a complaint with La Quinta about Booking.com's service.

I booked one night in a hotel through Booking.com at a price I was satisfied with. I subsequently added a second night, but only discovered after I had left the hotel that the price had gone up by around 20% for both nights - in effect not honoring the guaranteed price of the first night. I called Booking.com's helpline and got through to a robotic woman who kept parroting the same message that the hotel might have changed its rates between my making the first booking and making the change. She eventually seemed to understand my complaint and called the hotel. When she got back to me, she indicated that I would receive a refund. Later on, however, I received mail from Booking.com which began with, "Thank you for using Booking.com," before telling me that I would not be getting a refund because the hotel's rate had changed. I like Booking.com's website and iPad app, but if their business is to profit from brokering hotel rooms, they need to take responsibility for mistakes like this and not just blame the hotel. I am bitterly disappointed and will not be using them again!

Through booking.com, I made a reservation for the Shangri La Hotel in Muscat, to celebrate my husband's birthday. I received my booking confirmation 7th of March, same day as booked. I was, therefore, shocked to arrive at the Shangri La Hotel today, ready to check in, only to be told that there was a problem with my booking. I was told that there was no record of any reservation made in my name. I had the printout of my reservation, which I was able to show, but that did not make any difference. So now, my husband's birthday surprise has been ruined and the prospect of a well looked forward to night away at the Shangri La has ended in disappointment. I'm now very disillusioned with booking.com, to say the least, and have yet to receive an explanation of what went wrong with my reservation despite their email that it was all confirmed.

I booked a room and in my mind, I was getting July when in fact I was booking for April. When I realized my mistake, I immediately called Booking.com and explained everything. Next day, they say, "Sorry, you will be penalized with the total amount paid to the hotel." Wow! I feel very stupid. I will be booking directly with the hotels from now on.

In March, I booked a 4-night stay in Montreal for July. The payment policy said the charge would be in a pending mode for 3 days. But on the 3rd day, a $650 charge was posted to my account. I cancelled my reservation immediately and emailed Booking.com. They supposedly contacted the hotel, who said oops, they made a mistake, and that I would receive a refund in 7 to 10 days. They apologized if that caused any inconvenience. I replied that it was unacceptable and I wanted the name of a supervisor, as I expected some type of action to be taken.

What these booking sites don't tell you is that you actually get a better rate by booking directly at the hotel. They lie too. They told me when I cancelled my reservation that I would be charged half the standard $60 cancellation fee, and the half I wasn't paying was the half that they waived (their half). But they said they called the hotel and the hotel wouldn't waive the $30 cancellation fee. But what they didn't know is that I was standing in the lobby with the front desk clerk. And she specifically told me that no one called her, and the hotel did not charge me a cancellation fee; and that if I was charged, that was all Booking.com. Moral of my review? Book directly with the hotel. Save money and headache. The end.

I booked my stay for a family visit to LA. I was searching for a hotel. However, the website returned to me mixed results of hotels and private rental apartments, without any labels or reminders. So I ended up booked an apartment thinking it was a 4-star hotel in LA. It was rated 4 stars. I don't know how they rated it. The stay was horrible. I am right now still in the process of dispute with the apartment owner. I will never ever do any business with this website.

I made reservations on Booking.com 3 months in advance and reached Miami to find out that my booking was invalid. I tried calling Booking.com several times. I received no email regarding cancellation or invalid reservation and wasted almost six hours with no place to live in Miami. Finally, after a lot of waiting and talking to them, they relocated us to another place and didn't even compensate for the inconvenience. It was very disappointing. I plan to not use Booking.com anymore.

I thought that I had booked a room in a hotel in San Bernardino for one night. An event was going on so all the hotels in the area were booked. I drove for 2 hours and thought that I was at my hotel. The hotel tells me they don't have my reservation. I called Booking.com. They blamed the hotel and said they couldn't do anything. They gave me the alternative to get a room twenty minutes away from where I originally wanted to be, which was 20 minutes away from the event already. I am suing them. Horrible service. Horrible!

I booked a king bed in Reno through Booking.com. When we got to the hotel, they said there were no king beds available and gave us 2 queen beds. I emailed Booking.com who said they had overbooked the king beds but felt that the hotel's response to giving us 2 queen beds was "sufficient". I have never booked under Booking.com before and will never do so again. It's one of the worst experiences I have had.

I was not expecting a response from Booking.com and I really appreciate their apologies and monitoring of the matter.

I recently looked at the Metro Plaza Hotel on Booking.com. The information provided met all my needs: microwave in room, tea/coffee in room, tour desk, free Wi-Fi and luggage storage. Trouble is it's all completely false! I booked this hellhole directly after reading Booking.com info. I have contacted Booking.com several times to inform them the information on their website is wrong. They have ignored all my emails and continue to display false information. Please read what happened during my stay. Read my whole review!

Using Booking.com, I tried repeatedly to book a hotel for 2 nights, but only 1 night was booked. I emailed Booking.com and was told that the hotel did not have a room for the second night. I was never notified during the booking process that a room was only available for the 1st night. It cost me 10 Euro to cancel, and then I saw a $101 charge on my credit card for God knows what. I have emailed Booking.com asking what the charge was for but have not yet received a reply. The website is, in my opinion, deceptive. Why confirm a room for only one of the nights requested and then require the cancellation fee when you can't provide what was originally requested?

I booked two hotel rooms on South Padre Island using Booking.com. The reservation was a month in advance with a required cancellation of 48 hours prior to arrival. Two days after booking the reservation, we had to change our plans, so I called Booking.com and cancelled the reservation. I received an email confirming a no cost cancellation of the two rooms. Two days after the reservation's start date, my credit card was billed for one night on each of the two rooms. I contacted Booking.com again and they stated that they had notified the hotel of the cancellation and would check into it. They then supposedly contacted the hotel and requested I supply verification of the credit card charge. I supplied the verification and have heard nothing since. Next I will file a fraudulent charge claim with my credit card company. In the past, they have been excellent at recovering false charges. Never ever do business with Booking.com!

I made a booking for a cabin in the Andes Mountains near Santiago, Chile. The place turned out to be similar to a junkyard that had shacks lined up around it. The owner of the junkyard had listed that there was a restaurant on site, that WiFi was available, that the reception desk was open 24 hours a day, that a free breakfast was included and that each "cabin" had kitchen facilities. None of these were available and the bathroom smelled like an open sewer. I stayed in the "cabin" for about 10 minutes, got disgusted and departed. I later found out that the owner reported me to booking.com as a no show and that he was going to bill me USD100 for a full night's stay. Booking.com fully supported this fraud artist and said he had every right to fully charge me even after I fully explained the situation to them. They said that this situation was my fault and that the criminal wasn't guilty of anything. So there you have it. Fraud artists are using booking.com as a front for their criminal activities and booking.com is guilty, through their support of the criminals, of being an accessory to fraud.

I used Booking.com to book a hotel, and the hotel was horrible! I contacted Booking.com (they are very hard to reach), and they refused to do anything about it. We couldn't stay in the hotel - it was so disgusting. Booking.com did not refund our dollars or give us vouchers. They recommended the hotel, yet will not do anything about the problem. We will never use them again!

Booking.Com customer service is awful! We booked a hotel room through Booking.Com but then had a change in plans and cancelled through the Booking.Com website. Or at least we thought we did; the click-through was a bit funky, but it appeared to go through. When we were billed anyway by the hotel, we called Booking.Com customer service and got the runaround, transferred from one to another, "supervisors" who were unavailable, and "I'm sorry, we can't help you". What a horrible experience!

I booked a hotel room for this coming March & ended up having to cancel. I received my credit card statement & found that it had been charged for the nights that I had already canceled, even though the hotel had a cancellation policy stating the reservation could be canceled up to the day before the actual stay. When talking to Booking.com, they were not helpful at all & told me to wait to see if my credit card is refunded next month. I promptly called my credit card company who thankfully informed that payment had not yet been released to them & will now not release payment. Had I waited for my next statement, it would have been too late; they would have already received that payment from my credit card.

We traveled to London recently. We found our way to our hotel and found that our reservation didn't exist. The hotel said that they stopped doing business with Booking.com because there were too many complaints. The company takes your money, but never makes a reservation. They give you a confirmation number but it doesn't relate to the hotel. We had to search for another hotel (with jet lag, and not knowing the city), and were out $150.00. Do not use this company! It's a scam.

I have booked Penn Station hotel in Miami Beach, FL for 5 nights, starting January 31, 2013. The Total Price listed was $740.00. After I paid with the credit card, I was informed that there were additional charges and that I couldn't cancel this reservation at that time. Totally unacceptable. Please remove any charges beyond $740, as this is what you advertised. Thank you.

I had a very, very bad experience with this company. Their price guarantee policy/process is not reliable and extremely arbitrary. Basically, even if you provide them with verifiable documentation showing a lower priced deal offered by a competitor for the same reservation, they will find ways to get around it and try to come up with ridiculous reasons why they can't offer the same price. One of their tricks is to wait forever after you've informed them of a lower priced deal and then do their research much later on. By the time they do their research and they get back to you, the lower competitive rate will have already disappeared or been increased by the competitor. They will then tell you that the competitor's lower priced deal is no longer available and so their price guarantee no longer applies. I am looking for people who have a similar experience with this company's price guarantee. I have kept all my emails and would be glad to share them with anyone who's had a similar experience or who's thinking of using this company's services. Be warned.

I have only booked once through Booking.com and never again! I booked Thunderbird Hotel in Miraflores, Peru in 2012. The price on Booking.com was 150USD per night. I booked for 4 nights. I expected 600 dollars on check out. I was very mistaken! They charged me double! I paid out of fear because the hotel clerk was threatening to call the police. So I reported it to Booking.com and they did nothing! They only made excuses for the hotel and said I was billed correctly. Please, please don't book with Booking.com!

I received an email today for a booking I never made. Booking.com wanted me to renew information on my credit card for a booking I never made. I do not even have a credit card. They gave a reservation number for a Hotel Arriva that I did not know existed or where it is even. Is this some kind of phishing scam?

I have to say I was very offended by your TV commercial I just watched on HGTV. Your use of the word booking in a way commonly used by someone using the F word did not give me a good image of your company and did not make me want to ever use it. I like the idea of what your company offers but I will never respond to that type of advertising. HGTV is often watched by stay-at-home moms with little children present. I appreciate your consideration on this matter. It's fine to be cool and trendy but not at the expense of children, not to mention your own company's reputation. Thank you so much.

I used Booking.com to reserve rooms at Parayso Beach Hotel in Tulum, Mexico on December 14-17, 2012. I used a different credit card to pay the final hotel bill when I checked out, but the hotel charged my credit cards for the full amount of the reservation plus the total final hotel bill. Booking.com's representatives sound professional on the phone, but they will do nothing to help you if the hotel frauds you. And they allow hotels such as Parayso Beach Hotel to continue to fraud guests. Avoid Booking.com unless you enjoy being defrauded.

I booked 2 rooms at Flanders Hotel in Bruges online with Booking.com and ended up not being able to stay. We cancelled 5 days ahead of the date, with a 4-day cancellation policy, online. Once we cancelled, we went back into our reservation 2 separate times on 2 separate computers and both times it showed a line through the date saying the reservation was cancelled. With that confirmed, we did not keep track of receipt of a confirmation email. Several days after we were to stay at Flanders, we checked the charges online for our credit card and found Flanders hotel had charged us for the 2 rooms. We called them immediately and were told they couldn't reverse the charges and to talk to Booking.com.

Don't use this service for Jahorina in Bosnia and Herzegovinia. My reservation for a Hotel Snjeko was canceled the day before the trip. Suddenly, there was no longer a valid discount offered. The justification was, believe it or not, "do not see the numbers on the credit card."

Don't use this only service. I booked a date online and when the reservation came, it was a different date. I called customer service and it was like tough luck. It’s a total waste of money.

I booked the last room available through booking.com for $250 per night. When I arrived, there was no air-conditioned room available and no view to the beach. All other guests had paid less than 100 euros! After heavy protest, I was moved to an air-conditioned room the next day. The level of the room/hotel was that of a $50 room, cleanliness not sufficient. I complained to the management and invited them to compensate for the first night without a/c, but they just offered me a $10 lunch in a nearby restaurant. Booking.com was not helpful at all. They are very polite and friendly in their mails, but decline any responsibility. Better call a hotel first and ask if booking.com is the way to go.

This company is very dishonest. Stay away. They advertised a room at the Marriott Courtyard in Toronto on January 11, 2013 that was supposedly discounted by over 70%. When I checked into the hotel and asked about the normal rate, it was the same as that posted by Booking.com. It simply advertised the normal rate on its site but claimed it was discounted from $399. The room, needless to say, was a complete disappointment. It’s very basic, not that different from a Super 8. It’s a complete scam. I will never use this site again.

Booking.com is in the business of making money regardless of anything else. Their customer service talk sweet, but they do nothing for the customer. In a trip to Florida, I booked 2 rooms in a "3 star" hotel according to "their" classifications. The hotel name was "Hollywood Beach Hotels" on 1915 North Ocean Drive, Hollywood, FL. The "3 star" hotel beds had hair, hair clips, blood clots, freezer dripping melted ice on the floor, coffee in the coffee maker, dirty baths and showers, to name a few.

We booked a hotel room through Booking.com in Puerto Rico six months in advance. Our travel agent called to confirm a few months later and found that Booking.com never made the reservation even though they gave us a confirmation number! If not for our agent, we would have showed up at the hotel with no room and our credit card tapped! We will never do business with these ** again!

I needed to modify a reservation to change the length of a stay to only one night. Even though it said I could modify the reservation, they said that if we checked in for only one night, they would charge for the full stay. All of the rules said cancellation is charged a fee, but not modifying the stay. I had to take the $291 cancellation fee over the $1,700 charge for checking out early. They left me with no choice but to never use them for any hotel bookings. Now I am left to find a different hotel at the last minute.

When my daughter made our reservation for the Rodeway Inn Anaheim using Booking.com, the cancellation policy stated she could cancel within 24 hours of arrival. When we tried to cancel one month prior to the arrival date, Booking.com and the Rodeway Inn both refused to refund our money. Booking.com told us the hotel had a no-refund policy. The hotel told us it was Booking.com's policy. Either way, neither entity would refund our money. Don't get swindled. Don't use this website and don't stay at the Rodeway Inn Anaheim.

We booked a reservation to Springhill Suites in Denver, Colorado for December 21st. The reservation confirmation came via email, but when we arrived at the hotel, they could not find any record of our reservation or booking. We had the confirmation statement, so they honored that. The rates on the booking were the rates they gave us. The complaint I have is that the booking never took place based on our online reservation. I tried to upload a PDF of the reservation, but it wouldn't accept it as a valid image.

One of the worst online booking experiences with Booking.com. I am to travel to Dubai in January 2013 and I was looking for accommodation. I chose to stay with Galleria Residency, Hyatt Residency Dubai. I read the apartment type details and chose a four-bedroom apartment as we are a group traveling together. (Note: It was a four-bedroom.) The details given at the end clearly stated: The maximum number of extra beds in a room is two. A simple English understanding would say that if an extra bed in one room is two then four rooms will be eight. With this, I advanced booked the 4-bedroom apartment and added a special request for extra beddings.

The company has reached out to review the problem, and I thank them for that responsiveness and consider the issue resolved.

The Empyrean Towers Hotel cancelled my reservation due to some kind of an emergency situation they had on the day of my arrival, and I had to look for another place. The cheapest hotel I found was $69.99 per night. A couple of days later, Booking.com called me and said that the Towers lied to me and I may qualify for a refund in the difference between what I expected to pay and what I ended up paying. First of all, what's the point of this website if hotels cancel your reservation right before you check in? According to the agreement, the hotel was supposed to charge me 1 day before checking in, but they charged me about two weeks early and it took me 3 weeks to get a refund from my bank since day when my reservation was cancelled.

We needed to be in St. Pancras for 0500 departure to catch Eurostar to Paris the following day. My 2 children and I had used UK debit card to confirm a booking with St. Pancras Residence for one night. We used Booking.com to confirm the booking. The UK card had no PIN attached but we assumed that as we had booked online using the debit card that this could be used for payment with no PIN. No one informed us that we needed to pay separately on arrival/departure.

I recently was booking a hotel in Michigan for a hockey tournament in February. The area it is located in is very touristy, and most hotels are not open in the winter. I started looking at booking.com because they were much cheaper than everyone else. Thankfully, it was this price difference (half the price of Orbitz in some cases) that started me looking at Super 8's corporate website. The hotel I had selected (a Super 8), that they quoted me at $66 a night for, guaranteed booking, lowest price, blah blah blah, etc. It wasn't even operational in February! It shuts down in November and doesn't reopen until March! Looking further, they had a few other examples of the exact same situation going on. Obviously, with such glaring mistakes, I couldn't trust the site to actually book the hotel I ended up with, even if the rate was much lower than Super 8 themselves advertised. Just remember, if something looks too good to be true, it likely is.

I received an email from Booking.com saying that I was being billed $67 because I was a No Show at a Sacramento hotel (Super 8). I sent several rounds of email saying that I had never received a confirmation from them and had no knowledge of the reservation. Each response was obviously "standard text" without any treatment of me as a person. No negotiation. No attempt to explain why they couldn't provide a copy of the email, confirmation number etc., just that I had to pay the bill. Finally, they told me to contact the hotel: Super 8 Sacramento. I have done so but with no response either. I will file a dispute with my credit card company; however, I will never do business with Booking.com again.

Booking.com - Heathrow Lodge: Avoid. Don't just avoid, kick your PC away and run for all you're worth. Easy to book, cheap and not worth it. I arrived, was charged $20 to park at a hotel, and then watched the receptionist throw a childlike tantrum when I said I wanted a refund because their car park was full. He did everything he could to avoid it. "Can I sort it out tomorrow?" "I can refund later" "I'm on the phone" etc. The receptionist also did his level best to avoid answering the simple question, "What time can I park outside?" You can park on the road until 9am but you don't want to. You don't even want to visit.

My husband and I booked a hotel room in Paris for a week in February 2012. We used Booking.com in January to book our room. We chose a room and clicked “Book it.” We got a confirmation that we had booked four rooms! Within 5 minutes, we immediately went back to the website and cancelled three of the four rooms. We got a printed confirmation of the cancellation. The hotel refused to honor the cancellation of two of the four rooms, requiring us to pay for a room we had no intention of using. We called Booking.com and they acknowledged our cancellation of three rooms. However, when we told them that the hotel was still insisting that we pay for two rooms, they told us that they could not help us even though they admitted that this problem has happened before with their website! We will never use Booking.com again and I suggest that no one should use this website. Their website is misleading and they do not take responsibility for their business or their errors. We are being charged US$1,386.11 for a room we did not use!

We made a reservation at Cedars Inn in Lewiston ID, based on reviews at booking.com and the "best price guarantee". When we arrived, I asked to see the room, which we found to be unacceptable. I informed the desk clerk that we would not be staying there and he kindly directed me to 2 other Inns nearby that he thought would meet our needs. We were charged for our room. Booking.com basically said, "We're sorry; here is the phone # of the motel, good luck." The best price was the same price on the sign in front of the place. Beware! Booking.com is a scam! Do not ever use them to book anything.

Booking.com charged us more than what was quoted in our reservation. There were also charges that we didn't expect. We were charged to park at the hotel. When we got ready to leave, I saw on the receipt that there were taxes on the charges to park! The hotel wasn't what was described or shown in the pictures. For what we ended up paying per day, we could have stayed somewhere much nicer. This is my first and last time using Booking.com.

I made a reservation for Sedona Springs Resorts in Sedona, AZ. Being a holiday, I wanted to make our stay at this "resort" special and prepared for a special feast for my family. The booking.com presented the studio as a spacious suite with a full kitchen. This information is totally wrong because the unit only has a microwave. I realize that this issue I have is minor compared with what other customers have to go through when they used booking.com website, but for me, this was as important as being overbooked. It also shows a pattern of misinformation and misadvertising for this company. I would not recommend anybody to use their services for this very same reason.

This is the second time we booked our hotel through booking.com, and they acted irresponsibly. The hotel was Holiday Inn in New Ark, NJ, and we are also unhappy with them. We contacted them and the hotel (after they sent the booking confirmation) to be sure that everything was okay then headed to New Ark from Virginia Beach, a seven-hour driving. When we got there at 6:00 PM, the hotel was closed and they told us, "We did not have power for a week, and the power was just connected yesterday, but we still can't accept any guests." Booking.com sent us confirmation just four days before (when the hotel was closed); and we called them to make sure everything was okay, because we knew there was a storm a week before in New Jersey, but they said everything was fine.

They cancelled my hotel reservation two nights before my flight (due to overbooking?!). I spent my only 2 days in NY on the phone with the customer representatives trying to find me a decent alternative. I had 10 people calling me ... each spending 20-30 min with me on the phone. This spoiled my entire vacation in NY. They couldn't find me a normal replacement. I ended up finding something on my own the night before my flight. Obviously, I paid much more money. And at the end, they still charged me for the hotel where I never stayed. They are completely unprofessional and irresponsible.

I am from Lebanon. I used Booking.com to book hotels before. Everything went alright. The moment I am writing this review is the moment I just hung up from Booking.com support. I was planning a trip to Turkey. The first thing I booked was the hotel from Booking.com. I booked a suite in Grand Durmaz Hotel. After I got the confirmation, I bought the airline tickets to leave from Lebanon to Istanbul according to the hotel confirmation from Booking.com. Few hours before the check-in time, I got an email from Booking.com saying that the hotel was overbooked and my room was not available. I was shocked and called Booking.com and spoke to a lady. She contacted the hotel and no compensation was done, but deducting the fees of the extra bed and giving me a totally different room (deluxe room).

We have been displaced by Sandy. We booked (we thought) a room to stay while waiting for our power to come back on. Booking.com confirmed our reservation but when we called the hotel directly, they could not find any reservation. A couple of hours of telephone calls and being put on hold later, we were told that the hotel had no power and could not honor the reservation. I requested an email confirming the cancellation. I got the email, but was informed that I would be charged a $190 cancellation fee because my cancellation violated hotel policy. I contacted the hotel, which said that I had to deal with Booking.com. Booking.com says it's the hotel's responsibility.

I have booked a hotel in Edinburgh and submitted a review reflecting my experience, but my review was not published. There’s nothing inappropriate - it’s a decent review. When I contacted the customer service, they claimed that it takes weeks for the reviews to get published and that my review was "approved", but they didn't know when it would be published (never). This is a serious corruption. Trying to protect the hotels with which they have deals or not publishing negative reviews during high season (in this case, the festival) is not acceptable.

I made a booking at Sunrise Aya Hotel in Pamukkale, Turkey through Booking.com. When we arrived, the hotel owner started arguing with us and then refused to honor our booking. Then, he charged our credit card for the night's stay anyway, claiming that we had cancelled! Outright fraud - plain and simple. So, I contacted Booking.com via telephone. I was promised that they'd investigate and then refund me if required. They asked for a copy of my statement showing the charge from the hotel, which I sent them. Then a few days later they wrote back saying I'd have to work it out with the hotel and it wasn't their responsibility. When I told them it was their responsibility because they were the ones who had given my credit card number to the hotel and that they were therefore accessories to fraud, they simply stopped replying to my emails. The lesson I learned from this is that Booking.com are nothing but thieves and scoundrels who collude with dishonest hoteliers (fraudsters, in fact) to steal from their customers. Avoid them - unless you want to get scammed!

I am a property owner in Bali and have a villa rental business. I have spent nearly a month pleading with booking.com to correct the highly inaccurate information on my listing but they simply refuse. Details relating to the views, garden, location, inclusions plus more are incredibly inaccurate and misleading. I have called both their customer service lines in both Indonesia and England and have been told that there is nothing they can do about this as it is up to the editing team.

I spoke with customer service rep at booking.com. I explained that I had put the terms "Bed and Breakfast, Ely Minnesota" into my search engine and that Booking.com was the second name that came up with the line. I have attached a copy of the search results here to prove that all the other listings on the first page would have been legitimate Ely, Minnesota sources and that I had the misfortune of clicking on the one link which misled me into believing that I was booking an inn in Ely, Minnesota.

Beware the cancellation policies before you book! Some hotels have 5 days' cancellation, meaning a booking within 5 days cannot be cancelled from the moment it is made. But unfortunately, many of the hotels they list are sub-standard and you won't know it until you arrive and see the dump. This happened to me twice with their company. At that time, you are too late to cancel or shorten your stay without being charged. Because of this, it is critical that the negative hotel reviews be visible. But they took my negative review and edited it; put it at the very bottom of the list. Beware, they have a very clever super-cookies and know when you are on the site, and then you will see your own negative review. Clear your computer and look again; now your negative hotel review has disappeared. That is unethical.

We requested Hotel La Vela in Santa Margherita; high marks of 7.8 on booking.com. We arrived and located the hotel, not as advertised. It was long walk from the town up a steep narrow unsafe winding road with cars and motorcycles coming by and had no view of the sea. We booked the day before and when we arrived, stated it was not as advertised. We could not and would not stay there. It was supposed to be paid in cash. We did not pay. It was not to be charged to our card.

I booked a room in a Vienna hotel named Prinz Eugen from www.booking.com, for a double room with two single beds; www.booking.com and also the hotel confirmed me. However, after I booked, I just wanted to contact the hotel to confirm. The hotel told me that they don’t have any room with single bed but only one double bed in all rooms. I was shocked because I strictly specified during the reservation that we are two men who want two twin beds; and even though they confirmed my reservation instead of rejecting me or asking me if I might accept a double bed, they said that I have to stay there; otherwise, no refund. First of all, this is not my fault. Nonrefundable condition is effective for people who want to cancel arbitrarily. The problem that I had was the hotel's and www.booking.com's fault, not mine.

Like many others, I have booked with Booking.com many times and with no problems. But now, I am very angry with them for their service. I made a booking, and later, due to a change in my travel plans, had to cancel it. What was my surprise when I found out the hotel charged me for no-show, even though I canceled on time and it was supposed to be a no-charge cancellation! When the hotel checked this data with booking.com, they found out I had two bookings and cancelled just one – I had no idea that the second booking was made, as I received no confirmation from booking.com and did not know the booking is confirmed.

I made a reservation for the Days Hotel in Boston, MA ... or so I thought. I got an email that the reservation for the Days Hotel in East Brunswick, NJ was complete. I tried to cancel the reservation same-day and change the reservation to Boston, but they hit me with the $75 cancellation fee I was completely unaware of. Beware of Booking.com! I highly recommend you not do business with them! Complaints to the credit card company, Days Hotels, and to my attorney general's office are on the way!

I had a reservation with a hotel through Booking.com that I cancelled on August 27th for a September 15th 1-night stay. They didn't log the notes or the cancellation and the hotel was not notified. I found that I was charged a $111.00 for a hotel room that was thought to be cancelled. When I called Booking.com to ask for a refund, they stated they didn't have any notations and they would need to call the hotel. My only option was to talk directly to the hotel and work it out with them. This to me has been an inconvenience and terrible customer service. I will be reporting them to the BBB and will continue to try and get someone to refund the money that was taken from my account.

I made a reservation at Tipi Hotel at the beginning of September. I cancelled subsequently this reservation but unfortunately, I saw on my account there is a transaction pending to this hotel. Please, tell me how can we solve this problem. Many thanks.

Booking.com is stealing from hotels as well! As a hotel manager, this company regularly imposes unrealistic conditions on hotels and then expects to be paid for doing very little. Avoid Booking.com and some lawyer should start a class action lawsuit.

Booked due to False Information...Refund Refused by Guest House - I entered Bed and Breakfasts Ely, Minnesota into my search engine. Google brought up about a dozen sites to choose from. The second link stated: B and B's in Ely through Booking.com. I clicked on that link and a page of various guest houses came up on a page simply stating: Ely. Each guest house came with a street address. Since I am unfamiliar with Ely, Minnesota, the street addresses meant nothing to me. One room was available in the Ely Guest House which I then booked with my credit card.

I wrote an accurate, negative, but polite review of a hotel I booked through this site. While they posted my positive reviews of other hotels, they did not post this one. I emailed Customer Service and they gave me the option of sending a different review, indicating that they do not publish reviews that have bad language or that identify specific individuals by name. My review did neither of these things. The hotel in question received relatively positive reviews on their site, but really negative reviews on TripAdvisor. So I am wondering how many negative reviews Booking.Com actually publishes.

We booked a 9-bedroom house for a family reunion through Booking.com. The reservation was made on May 9, 2012 for an arrival date of August 8, 2012. We received the confirmation immediately and thought that that portion of the trip was set. In early July, we called the property manager to make sure that they would have the pool available. They informed us that we did not have a reservation. Booking.com verified that we had made the reservation and claimed that they submitted the reservation to the property manager.

Virgo Batik Resort Lumut - The resort service is bad. Poor service, food burnt, room details do not tally with the resort and room details published were all done by Booking.com itself as mentioned by the management. The swimming pool is so small, the rate is too high and I highly not recommend to other Booking.com users. For your info, I will never, never recommend it to others. I had such a bad experience and will never go there again.

Booking.com touts a $0 cancellation charge by a certain date. This is incorrect as I learned. I was charged a "deposit" by a property I booked on Booking.com. When I decided to cancel the reservation before the cancellation deadline, I expected a full refund. I got a partial refund and they stated that the "exchange rate" changed and I was given what the exchange rate was at that time. I think this is a complete fraud to put $0 cancellation charge. They should put, you may lose money if you make this reservation should the exchange rate changes. If I would have read something like that, I might not have made the reservation to begin with. I was very unimpressed by this service.

We booked Eden Hotel four months in advance. Our room was not what we'd been charged for. We complained and were moved to another room which wasn't much better. In your ad, it says all rooms have a balcony with views of the pretty bay of Port de Soller. Absolute rubbish. First room has no balcony. My brother's room has no balcony as well. Our second room offered had a view of the roof of the restaurant. This hotel is really in need of renovation big time. Please correct your ad. It is unfair on a family who has saved up to have a two-week holiday in the sunshine. Also in England, they take your credit card details and charge at the end of a stay, not four months in advance as they did at the Eden Hotel.

I booked a room for my parents with a confirmation from Priceline/Booking.com. When my parents finally arrived at the hotel after spending 7 hours at the airport, they were told that there was no reservation and that Booking.com had done this many times to their customers. I then contacted Booking.com to get another room. They confirmed a location at another hotel and told me that they would call me to confirm in about 20 minutes, they never did. So I called them and they advised me to go to another hotel. I advised my parents to go to that hotel and once they arrived, were again told that they did not have a reservation and that the hotels were booked.

I was just back from a holiday in Morocco where I had booked 9 hotels with Booking as they were cheaper than Expedia or other agencies. During booking, prices are shown in your own currency (mine's Euro) and after booking, they warn you you'll pay directly to the hotel in the local currency. Okay. What they don't tell you is that they negotiated with the hotels a standard change rate 12% higher than the current tourist change rate. At the end of the day, the Booking.com actual tariffs were much higher than their main competitors, but you realize it only at checkout time, not to say they censored my reviews where I complained about that.

Extremely poor customer service and terrible website processing – I recently used Booking.com to make reservations for a Women of Faith convention in Washington, D.C. The reservation was made several months in advance for a large block of rooms. Two days prior to the event, I received an email from Embassy Suites saying the reservation was cancelled. Booking.com and Embassy Suites both said the cancellation had come from the other side when questioned on who had cancelled the rooms. Neither side wanted to admit the mistake and make the situation right. Skip Booking.com and use a more reputable travel site such as Travelocity or Hotels.com.

When I booked with Booking.com, I noted that I could cancel the booking without a fee, as I was recovering from an illness, it was one of the incentives for booking with them. I made a mental note as I booked that my last day to cancel was on August 10th. This was stated in the earlier sections of my booking, five days before I arrive. I was due to arrive on the14th o August. However, I did not notice the ambiguous cancellation date, which was visible once I had booked, which was midnight on 9th August. You might think that this means the end of 9th August but it means the beginning of the day. I was therefore charged £82 for the pleasure of booking with them, even though I was ill and it was not five days before I arrive. They were also unhelpful and indifferent on the phone. I feel their cancellation policy is deliberately misleading for the consumer and typical of the rip off mentality inherent in these types of companies.

I booked several hotels on Booking.com for my trip to Paris in June for 2 days as I have to discuss it with friends which one shall we pick. After we made the decision, we cancelled all the bookings except the one we decided to stay in (Hotel C). We settled our bill by cash when we checked out on June 19. However, I discovered a bill of 255 euro on my credit card for Hotel M, so I immediately telephoned Booking.com and inquired about it. They told me that I made a booking with the hotel and no show. I said there is even no such booking on the list of booking on my account and they said I did made a booking, but my email address has a typo - I put an "!".

On August 4, I made a reservation for Oct. 5, for a Friday night; but my confirmation was for September 2, a Sunday night. I did not notice the change for several hours; and when I called them to ask what happened, they told me that the night I had requested was not "available", so they gave the "next" closest to the requested date. I could change the date to the correct one, but the rate would be $240 more. I will not pay that rate, so Booking’s rep told me that the only one who could waive the non-refundable charge is the hotel itself. The manager was not in today, so I will have to wait until tomorrow for an answer. This is a total scam; whatever the eventual outcome.

I have booked several hotels in Croatia through Booking.com. Because we were not sure which hotel we prefer, we decided to book 3. Obviously, we double checked all of the offered free cancellation in case we decide to cancel. However, when we received a booking confirmation from one of them, it stated that this hotel is non-refundable and that we will be charged a full amount immediately (on the Booking.com website, it said that we will pay upon arrival). When I contacted Booking.com, the lady was very rude and said that if I care so much about my money, I should have made a screenshot of their website where it said that this room has a free cancellation policy! I have contacted the hotel and am currently waiting for their reply. This is a total rip-off. I have been charged 2,500 Euros for nothing.

I booked a room through Booking.com only to find that the hotel had no reservation when I arrived, not to mention the on-site rate was about 10% less than Booking.com had charged. I needed a room, so I checked in without the Booking.com reservation. When I tried to cancel the reservation, they applied full cancellation charges. So, essentially, they required paying for the room twice plus the overcharge from Booking.com.

I made a reservation at Eden Roc in Positano, Italy but then cancelled it. Cancellation was confirmed via email. Upon our return to US, I received an email stating that we were a no-show for another night that I did not make the reservation for. I never received a confirmation email for this reservation nor did it show on my account. Better yet, Booking.com cannot produce the original email confirming this false reservation! I have read other similar cases as mine and in all cases Booking.com takes no responsibility for the false booking. Stay away and book directly through the hotels.

Double the rate - I booked the hotel Best Western Aramis Saint Germain in Paris through Booking.com for 3 nights. The rate that the hotel offered online was 72 Euros per night. When I was printing my confirmation, it was 399 Euros. It should be 225 Euros, big difference.

I booked a room on Booking website at Ferme de Geffosse. They asked the details of my credit card, though it wasn't a prepaid booking. They informed me that I should keep in touch the rest of the details of arrival with the hotel. They passed all the details of the credit card to the hotel. Then due to a health problem of one of the travelers, we had to cancel our trip to France. So I wrote an email to the hotel to cancel the reservation.

Victim of price gouging: I made a request for a reservation online, and they sent me a confirmation, which comprised of an incomplete invoice with only the final cost. When I got to the hotel, I requested an explanation of why the final price was higher than the advertised price. They told me I had prepaid and that I did not need an invoice. After an hour of complaining, they reluctantly gave up an invoice which had a different rate every day. I called booking.com, and they told me "We already charged your credit card, and we will not help you."

I booked two bedroom suites in Hotel Chateau Saint Marc, Rue Saint Marc, Montreal, Canada for two adults, two kids (4 and 8) and one senior (70 years old) from 07/12/2012 to 07/14/2012. The place is rated as a 5-star hotel at Booking.com with a price tag worthy for a 5-star facility. It was not a hotel but a bed and breakfast (gite). The price was too expensive for a B&B. The condition of the rooms offered to us was horrible. Initially, the owner offered a room in the basement! Upon our refusal, he offered a room in the third floor. To reach the room, one should climb up very narrow metal spiral stairs. The stairs were totally inappropriate and unsafe for our two children (4 and 8), my mom (70) and me and my husband carrying the luggage. Finally, he gave us a suite with no and absolutely no windows to the outside world.

I had booked through mobile phone a hotel in Calabria, Italy with Booking.com. They put me on an interpreter who, after taking my credit card details, hanged up on me, not giving me booking confirmation number. Because my train was leaving from Rome to Calabria, I could not get in touch with them. I had no choice but take the first hotel I could find on my own when arriving to Calabria, because no address was given. Once I settled in the hotel I had found, I rang Booking.com and explained what had happened and requested a refund. They refused and said take it up with the hotel which details weren’t even given to me.

I booked a last minute hotel in Amsterdam. Unfortunately, there was something going on in the city, which I was not aware of because availability was limited (ergo why I used Booking in the first place for this particular situation). I had no choice but to book a room for 6 people (although I was a solo traveler) and did so online, providing my CC information. When I arrived at the hotel an hour later, they asked me to pay my room rate in cash despite having all my CC information plus the fact that Booking charged my card. I informed them, Delta Hotel Amsterdam, that I was not going to give them cash and asked that they instead charge my card again. They claimed that their CC machine was not working. This felt very suspicious. I left the hotel and went to another city to another hotel, which I booked directly.

They give the best price guarantee; therefore, I did not check other websites and made booking on the total amount they showed on their page. But today they just withdrew USD $1000 more than they should have because their total amount I approved did not include VAT and other taxes. Now, I checked other websites for the same period and same hotel (October 18 to 31; Eastgate Tower New York). As you can see below, all of the others are much cheaper so that I would have saved over 600 GBP if I used Kayak.com or Expedia.com or Hotels.com. So do not trust them and don’t use this website! It has been a very expensive lesson to me. Here are the price details: Kayak, 151 GBP total with taxes; Expedia.co.uk, 151 GBP total with taxes; Hotels.com, 151 GBP total with taxes; ReserveTravel.com, 151 GBP total with taxes; and Booking.com, 179 GBP total with taxes.

I booked one night at the Amsterdam Schiphol Sheraton for my wife and 10-year-old daughter. When they arrived, they were told that their reservation was for two nights in the future as they and all the hotels in Amsterdam were full. When I made the reservation online, there was no notice that night was not available and the site had given me the first night available! I have contacted Booking.com, Sheraton hotels, and American Express and all have stated that once you hit the submit button on the site, there is no recourse and there’s no refund possible! My wife and daughter had to get a cab at midnight and drive the 50 km to another hotel that only had a 500 euro room available, costing me over $500 additional to try to save a few bucks by booking through the discount sites! Avoid these sites and leave yourself recourse by booking yourself through your travel agent or credit card.

As I comment on booking.com system, now I got contacted by them after I sent a complaint mail to them. And, they agreed to make a refund to me because of the hotel misunderstanding and charge on my credit card. He asked me all bank account information and will wire the money. And I just know that booking.com has a department named customer relationship and I think this department is more helpful than customer service. And now, I wait for the refund from them.

My wife and I booked a room in New Orleans through Booking.com in April. We then discovered that the hotel they'd booked us into, Chateau Bourbon (now a Hyatt), was undergoing major remodeling and would be noisy/dusty. We called Booking.com and they apologized and said the rest was cancelled. But the charge still went through. Now Booking.com is giving my wife a really hard time, insisting we must still pay for the first night. She asked to speak to a supervisor and they said someone would call later. Avoid these folks like the plague!

Best Price Guarantee is a total lie. I booked a vacation through Booking.com and they don't show all the charges on booking time. I got my credit card charge the next day. I went on Hotels website and it was lower than what I was charged via Booking.com. I called Booking.com and they told me that they can't honor Best Price Guarantee. I wish somebody take a legal action against them to teach them a lesson.

Poland scam - I made a booking through this site 6 months before I was due to arrive to my destination. Our holiday was planned for the 2012 Euros in Poland. I booked and paid for a campsite that was to supply our tents. The site did not exist, and Booking.com had this up on their website. Booking.com will not refund my money, and are trying to tell me that my booking was moved to another location. No one from Booking.com contacted me to tell me this. They took my money, did not provide the service they said they would, and are keeping my money. Do not book with them.

I know it is a long comment, but I think it will be useful in order to understand the worst system on Booking.com.

I booked a reservation for one night at near Disneyland. Then we changed our minds on the date so before I cancelled it, I booked a second room for the following night. Then I called the hotel to cancel. They said they could not, Booking.com would need to call them. I did and asked them to cancel the first reservation. They gave a reservation number and said they cancelled the first reservation. They did not and not only did I not have a reservation, but also had to pay for the no-show. I called my bank and they looked into it. They just called the hotel and not Booking.com. They are off the hook. I will never use them and anyone that I know who are going on vacation, I'll tell them not to use their service. They take no credit and get their way of doing business. I see that they have a lot of complaints. I do check the reviews now before I book a reservation.

I'm getting royally ripped off by booking.com because of a glitch in their system. I cancelled a reservation I made with them for a hotel in Florence and somehow, it never went through their system. I didn't get a confirmation email, and in hindsight, I wish I had contacted them about it, but it didn't worry me at the time because my booking seemed to be removed from my account. (I had booked 3 other hotels with them and those are the only ones that showed up on my personal account page. If my other booking had not been cancelled, it should have shown up on that page.)

I booked a hotel in Dubai as a special Booking.com was advertising. I have my credit card details through and there is a $100 difference. I have emailed 11 times now and did not get an explanation, just a reply to say they tried to call me which is a lie as I have never had a call from them. The room also advertised that breakfast was included but on my confirmation, it states no meals are included. Is there a complaint number that I can call and try to get to the bottom of this situation. I really wished I hadn't booked with them now!

Athens Imperial Hotel in Greece - My husband arrived at the hotel, which he booked through Booking.com to discover that it had closed down. He was told by the locals in Athens that it had gone bankrupt last week. I phoned Booking.com to be told that the hotel would compensate me! They would, but no sign of any money. They said they had sent an email to notify my husband, but this was not the case. All they want to do is to find him another hotel and expect me to make another booking! No chance. Once bitten, twice shy. Beware.

I used Booking.com to book rooms in Welland, Ontario for a team that I coach that was attending a tournament in Niagara Falls. A non-smoking room was requested by all of my parents and our confirmation came back as (strictly non-smoking). When we arrived, a number of us had been switched to smoking rooms as the hotel informed us that the directions they received stated that non-smoking was only preferred. The hotel made a conscious decision to move us to smoking rooms rather than lose a booking that came in after ours that requested a non-smoking room. When Booking.com was contacted, they took no responsibility.

I arrived at Toronto to find out our seats were given away to Montreal customers. I did book 7 months in advance and on the way home from Paris, France, the same thing happened: our business seats, which we paid for upgrade, were given away yet again to Quebec customers. I am not at all happy. We also booked our Le 7 Eiffel Hotel. It was paid in full or over CAD $7,000 and we checked out to find out that we owe CAD $6,000. We were not informed it was only paid for the first night, knowing that we would have changed hotels. It’s not a four-star by any means.

I operate an accommodation business and Booking.com takes 15%. This has a huge impact on the profitability of my business and impacts wages of my staff. Often people book a room while from a wireless device while parked in our motel parking lot. As a result, customers fail to receive discounts and room selection that I would offer if they deal directly with my place of business. Most importantly, the lack of communication with online booking systems leads to many complications that I have not had prior to the Booking.com era. Unfortunately, I must continue doing business in this way due to the volume of customers that use this service.

Booking.com is a rip off. They advertise wrong information on hotels and will not accept any responsibility for any problems, despite them acting as an agent. My wife is at a hotel 30 miles from a bank. The hotel refuses to accept a credit card and told her to go to a bank and get cash, despite having advertised all credit cards accepted.

I had booked Holiday Inn in Manhattan (booking reference **). I arrived and the hotel was overbooked and sent us somewhere else. We contacted Booking.com, talked to Justin who recorded the conversation and proceeded to find us another hotel in NYC. Justin reassured us he was cancelling Holiday Inn as he made us a reservation for the Excelsior (booking ref. **). How can we now be charged for both hotels when Booking.com made the reservations for both? This is outrageous! I am disputing the charge through our visa and will publicize this issue online.