Booking.com Reviews

I booked a room using Booking.com with the Castle View Hotel in Edinburgh Scotland for June 8th 2015. The cancellation policy for the booking I selected was a 100% refund of any deposit if you cancelled before 7 days of the stay. I canceled April 15th 2015 and received the cancellation confirmation from Booking.com - I still have it. That was well within the parameters to receive the full refund. Instead, I was charged for the 1st night stay and never issued any refund in complete disregard of the policy stated on the booking when it was made.

We used Booking.com to book a hotel room for us in Crystal River, FL. When we arrived at the hotel after a long afternoon & evening of travel, we were informed that they had no record of our reservation made thru Booking.com and no rooms available. The hotel clerk looked at our Booking.com confirmation record and tried to contact them but could not get thru to a human. We left to seek out another room which caused a lot of stress as everyone was tired and now we had nowhere to stay. The hotel we ended up finding a room at costs more money and we had to go out for breakfast as the hotel offered no continental breakfast like the one we thought we booked thru Booking.com. We will not let Booking.com do this to us again and we warn you to get your travel reservations made elsewhere as you cannot depend on them!!!

I have since been contacted by various members of the Booking.com customer service team, who have indicated that the request was reviewed again, and the refunded amount will be increased. While I appreciate the diligence and support of the customer service team, I feel that the experience was less than optimal, as the back-and-forth to get the refund requested and resolved was time-consuming for me as well as the customer service team.

I booked a holiday to Euro Disney with Booking.com with a price promise guarantee. Only 30 mins later I found a cheaper deal with Eurotunnel for the SAME holiday exactly!! Booking.com refused to honour their price promise & as they are NOT a member (surprise, surprise) of ATOL then there is no legislation to make them honour it, so Booking.com are a rip off company making their own rules & making false claims of 'price promises' which they have no intention of honouring!!! BEWARE - I will never book with them again!

I booked a room at the Waldorf for what I believed was Valentine's Day. When I finally looked at the date I immediately called the hotel to ask if there could be a change for the actual date. I was told by the hotel that the change had to be done by Booking.com. When I finally got through to customer service of Booking.com after 25 minutes on hold. The customer service rep was patronizing me to make feel like they were doing all they could. I was told that they would call me back and email me with the hotels response and correction. Neither happened and the operator just hung up on me. All I asked was that it was an honest mistake, I wanted Valentine's Day for my reservation not February 28. I will never do business with them again ever.

I booked a hotel room which quite clearly stated that there were no cancellation costs if cancelled before 20 May. In fact the website still shows this for the hotel. Now I have cancelled in Feb and have received an email advising that the FULL cost of the hotel will be charged to my credit card. Will never use this website again. It's a scam! Use a local travel agent. It's safer!

Don't ever book with Booking.com! They have a fault in their online system which means that even when you add an additional guest, it registers as 1 adult and you get charged extra when you get there. They know about this and won't rectify it. Please share to make people aware.

Refused to cancel the reservation. Reservation was booked one month in advance and did not clearly state that it was non-refundable. Normally non-refundable are just for last-minute stays or so I thought. Totally got the run around from them.

Warning, beware of booking.com cancellation policy. I made a hotel booking 7 months ahead and within 27 minutes cancelled the booking. The hotel then took the full amount from my card that day. When I asked for my money back as I had immediately cancelled, and they had lost no business or time requiring compensation, they replied they strictly adhered to this "policy". These are terrible customer conditions. Booking.com take no responsibility, and are in fact just a booking platform for many small operators, who may be dodgy or have very poor practice.

I booked a room through Booking.com and my plans changes and they would not let me either cancel the reservation or change the date. I will NEVER use Booking.com again and I will tell ALL my friends to not use them either. They are a ripoff. STAY AWAY from Booking.com!!!

Do not use Booking.com. I just used them to book in New Orleans and accepted a price of 225.00 per night in a hotel and they charged me the full price per night of 400.00 per night with NO cancellation. I was stuck with this fee! Never an issue with Priceline.com.

Used Booking.com to book for an event in Houston Primary because they popped up in a fare search with lowest fare... supposedly. After booking I was notified by our event coordinator that the reservation had to be made through the hotel direct due to the promo for the event. It had been less than an hour from when I clicked "book" to when I found out I had to book direct. The hotel reservation staff was happy to allow cancellation of the Booking.com reservation but the request had to come from Booking.com. Booking.com staff then told me the hotel would not allow it. I called the hotel and they said oh yes they would and that Booking.com misleads people all the time about it. Then called Booking.com again and demanded a 3 way call with the hotel. At that point Booking.com had to cancel the reservation as they could not lie. COMPLETE PAIN!!!

I have used booking.com before and never had any issues. My last bookings with them involved two cancellations made by owners because of double bookings! For one of the cancellations, I was not bothered since I had enough time to look for an alternative accommodation. I however faced quite a bit of a challenge when I got a call on the day of my check in with the owner stating that her place was over booked! I was already on the area with my luggage. I was very upset since I knew of the problems I would have to face to find a place since it was peak time in Flic en Flac! I was also sent an email stating that I would have to pay a cancellation amount. This was very upsetting.

We had two properties listed (as suppliers) on booking.com. We had two reservations made via booking.com at our Cape Town, South Africa apartment. Both times the "guests " arrived and we took the full amounts off the supplied credit card... for full payment. They stayed for 4 days and left as per "contract." Booking.com took their commission and everyone was happy... or so I thought. Turns out that the swindlers that booked by us used a "legitimate" card and they (the swindlers) managed to REVERSE the transaction!!! via Visa... denying that they stayed by us! Upon writing to booking.com (whom we paid commission to)... they NEVER came back to me about the two incidents. Suddenly could NOT get hold of these criminals whom we let into our penthouse. BEWARE of this lot. Booking.com is NEVER wrong. Airbnb.com is a MUCH better, more secure booking portal. Never had a day's problem.

I had to cancel a reservation because the event I was attending at the venue was cancelled. I called to cancel and was NOT informed that I would still be paying for the reservation. They cancelled over the phone without imparting that bit of information. Buyer beware!

On 2-4-16, my wife made reservation for A La Quinta Inn in Indianapolis, Indiana for 2-7-16. When I got to motel they told me that my reservation was for 2-4-16. I got charged for room, and never saw it. Why would a person book a room for a night that he wasn't going to be there. We filled form out correctly, but when we pushed confirm the date changed. I will never use this site again. That should be illegal.

PLEASE, ALWAYS BOOK DIRECTLY FROM THE HOTELS. My husband booked a hotel for our upcoming anniversary weekend. However, he decided to change the hotel and that is when the nightmare began. I was informed from the hotel that my booking was made through Expedia. I called Expedia and was informed that my booking was actually made through Booking.com and that is where the trouble began.

I booked with this company on the 15 January 2016 for a Hotel called Mye Hotel Petaling Jaya Malaysia. When I reached the Hotel, I asked the front desk reception guy who was munching his food away that if he could please check if he received my reservation. He quickly said NO and to come back at 2 pm and I was like "Seriously, is this really happening to me?" I insisted as a paying customer to check my details again as I made a booking with Booking.com. He reluctantly checked his computer and said to me very rudely NO for the second time. Now, here am I rushing for my business meeting not only that was I told that my booking was not show at the system and getting late for my appointment. I quickly rushed to the opposite road as I saw another Hotel there and thank God did they have rooms.

I have booked throughout Booking.com for my holiday in Bangkok from the first of January 2016 to eighth of January 2016 in Grand President Hotel and my booking number was **. Anyhow, according to booking confirmation the room should be ready and check-in starts from 2 pm. I reached the hotel location at almost 9 pm and guess what? No rooms available. I have waited them to do their arrangements till 11.30 pm and then they decided to transfer my booking to another hotel called Unico Express which is three stars and less facilities such as no swimming pool or gym and the hotel was very old as well as in different location of the city I have already selected.

BOOKING.HELL, is more like it. I wish I could rate them with less than 1 star because that is more what they deserve. Long story short, I had a doctor's note for restrictive travel due to the Zika virus and had to cancel my trip. I understood the policy, however because you do not pay booking.com directly, they act as a middleman between the rental property and yourself. They sent multiple confusing emails written in poor English and told me I had to supply the rental property with my bank account information in order to receive any type of refund. They also had the nerve to accuse me of threatening the rental property because I said I was going to leave negative feedback about my experience and their lack of flexibility given the circumstances. Our trip was suppose a nice getaway due to the fact we lost our child, but they have made it a nightmare.

I booked several hotels through Booking.com for a work function in Austin, TX. One of the rooms were never reserved with the hotel (Booking.com mistake). The city is sold out for a conference in town. I called Booking.com and was on hold for 15 minutes BEFORE I was able to talk with a customer service agent. The agent then said "sorry the hotel is sold out." I said that wasn't acceptable to leave me without a room as I have made the bookings in September 2015. He said he could do me a favor and not charge me to change to another venue. He booked another hotel. When my colleague arrived, it was a vacation rental and no way to enter the property. No one was onsite to check them in. After many hours I found a hotel outside the downtown area for $500 a night. I have no choice. I tried call Booking.com - no answer.

It's very easy to get the bait and switch with Booking.com. You book a hotel at a set price and when you get to the hotel they quote you another price. Go with something like Expedia where you pay upfront and get the price you're quoted.

I travel quite a bit, mostly for pleasure, and have booked with Booking.com numerous times, in South America, Europe, Canada and United States, since 2008 (8-years) and have had nothing but great experiences. Typically, I verify reviews on TripAdvisor as well as Booking.com as part of my research. That way, I am well aware of what to expect. In my experience, the amenities and price are always exactly as agreed. I do suggest paying careful attention to details and reading the small print before booking. Thing I watch for are: do you have to pay a deposit? Is there a cancellation fee? Review your booking confirmation once you receive it to verify the details. Record the confirmation number; there will be different numbers for each booking. Download the mobile Booking.com app it makes it incredibly easy to keep track of your booking details or, should you need to, cancel a reservation.

My husband booked us a trip through booking.com in Key West FL. It was a surprise all the way and so I had no idea, price, cost, etc. The day we arrived in Key West and were minutes from the hotel I finally got out of him the hotel where we were staying. When I went on Trip Advisor I saw the cost was $314/night. For 3 nights that would be about $1000. But wait, when I got there they said it was $500/night and so my total bill was $1500. WHAT? That's a $500 difference. They told me I should take it up with Booking.com.

I'm a vacation rental owner and I found out their site just does not cater well for this type of thing even though they say they do. Their internet interface (extranet) which is their booking management system is so complicated and full of errors that you encounter every possible thing that can go wrong: i.e, when a customer books, the customer's credit cards would show charge declined, and we are supposed to then press the link on their booking system: credit card invalid so we don't get charged commission for the transaction. The link did not work and customer service (every time a different country!) could not fix. Consequence: I got charged 15% commission and the guest never paid or booked!

Calling Booking.com is the worst experience you will literally ever have in your entire life. You will be spammed with over 100 advertisements before you ever speak to anyone. Spare yourself and book through any, ANY, ANY other online source. You will surely regret using Booking.com for the rest of your life. Please spare yourself.

Went to book a hotel a week after Valentines Day, as my girlfriend is away on that day. The plan was to stay over Sunday night and leave Monday morning. These dates are in the middle of February and this is what I used as my search criteria. I was given a price based on this search criteria. When I found a suitable hotel, I booked a room. It hurried me along the entire booking process "THERE'S 5 OTHER PEOPLE LOOKING AT THIS ROOM RIGHT NOW!" Same as eDreams do (it's all phony, there's nobody else looking and it's just a website script).

We booked 3 days in a hotel in Sri Lanka. When we arrived, only 2 days had been booked and the cost of the room was over $100 less than Booking.com had charged us. The room was filthy and we objected to paying over $350 a night for a dirty smelly room that was not even what we ordered. The hotel eventually sent us to a slightly better hotel and agreed that we would leave after 2 nights instead of 3 and they would refund us the difference. Still haven't heard anything. I am currently trying to get a reply from them. There are many much less dodgy companies you can use for booking hotels. I would advise not using Booking.com. It seems once they have your money, the service ends.

Made reservation online for my brother. When he got there hotel refused payment I made and wanted to bill his card. They were rude to him and forceful. The place was run down. I cancelled online as the hotel said they would not cancel. When the cancellation came through, I was still charged the most of the amount (just $3 off). This done Sunday night. I called Bookings.com early Monday morning and spoke with Mike. He dealt with the issue quickly, called the hotel to see if they would not charge cancellation fees. The manager at the hotel agreed not to charge fees. It is a good thing they did. I am grateful for that.

I booked two studios for Christmas 2016 at Kanada&Ma Benalmadena, with the option to cancel for free. The very next day, half the amount was removed from my account by the owner. I immediately cancelled and, three weeks later, the money has never been returned. Every thick, dim, customer service operator (usually Chinese) I have spoken to, told me they could not contact the owner, but that the rules are, the money must be repaid to me, by fourteen days. They rang the dodgy owner over and over, no reply. Now, want my bank details??? Avoid this unscrupulous company and in particular, be very, very wary of booking at Kanada&Ma. 300 euros has been stolen by that owner from my account and I will never see it again.

I not to recommend booking.com!!! It was supposed to be a vacation of a lifetime of my dream to bring my wife and her kids to Maui for the honeymoon which we never had and for a graduation present for my step daughter. I paid $3000 for a week long rental in Maui. Only after I booked and paid the money did I find out that it was totally a completely non-refundable. In the end we were not able to go on our vacation and I lost $3000 of hard earned money.

Made a booking with booking.com for my first vacation with myself and my new fiancé. Made a reservation for Cabo Mexico at the Villa Del Palmar Beach Resort & Spa for an all inclusive 7 day stay. To say the least, I cancelled my booking with them and the hotel still charged me. It's been a couple of weeks and still no money returned. I am not even going on this trip that they are charging me for. Called customer service numerous times and they keep telling me that the resort is not returning any of their requests for return of payment. This place is a scam and should stay far away from this site. I finally turned this matter over to my bank. BOOKING.COM IS A CROCK O **!

I had booked hotel rooms through booking.com for a hotel in Portugal for July 2016. At the time this was the best rate to go for which included b&b. Over a matter of months the hotel price had increased a numerous amount of times. I contacted customer services and they had came back to me more or less saying that the hotel can increase their prices as demands on the accommodation can change and apologized for any inconvenience!! So basically the price will continue to rise from the time I had booked. I have always used booking.com and never had any bother but from now on I will no longer be using them. Family have also booked for same hotel and I have advised them of this situation. I have cancelled all of my bookings with them and went with another site and have had a better price. I will also be cancelling my account with booking.com. Very disappointing.

Did reservation last December 2015 for a long weekend stay at a chalet at Blue Mountain for February 2016 long weekend. Got email confirmation for the booking. This was a surprise getaway for my family and relatives for this winter, so I did some planning and invites to my relatives for this long weekend getaway. After two weeks from email confirmation as well as planning complete, got email from Booking.com that my reservation is cancelled due to property overbooked. "This is ridiculous and BS". Booking.com offered an alternative that doesn't suits to my needs. Also, what I found out when I phone the property at Blue Mountain chalet that they don't deal with Booking.com.

Booked into a hotel in Santiago Chile with very poor internet that they could not fix. Contacted Booking.com before moving to another property who told me they would take care of everything with the property and process the refund. I was offered half of the cost as a refund and the whole process took weeks to resolve.

I used booking.com for a reservation on Nov.29/15 which was cancelled Nov.30/15 for which I had received a cancellation confirmation from Booking.com. That did not matter AT ALL. On Dec.2/15, I was charged for the hotel anyway. Booking.com said it was the hotel's error and the hotel said they never received the cancellation from Booking.com. Whatever the problem... it should have been between the hotel and Booking.com. After many phone calls and emails I had to send proof twice to Booking.com that I had been charged, and when I called and asked for a Supervisor I was told they were not available. This has finally been resolved and I received a credit to my Visa on Jan. 15/16. This type of problem should be transparent to the customer and the customer should not have to wait 6 weeks to get a refund for what is an internal issue. I will NEVER use Booking.com again. Their customer service stinks.

I have used Booking.com before and not had a problem but when something goes wrong you are on your own. We ended up in LA with No accom just before New Year and no option for anything close to what we had. They offered us an apartment that you wouldn't put a dog in after about 10 hours of calling them. In the end I booked some accommodation myself (after being up for 30+ hours at that time). I have called them about 15 times and keep emailing but still no refund or help at all.

I'd just like to start out by saying that I had booked a hotel for my brothers stag in February over the weekend that Wales play France. Obviously when I found a hotel on this website I was really happy because it's quite hard to get a hotel for 8 people over such a big weekend. I booked this place in the middle of December and wasn't told that I would not be able to stay there until 4 weeks later only a month before. Now we are staying 5 miles out of Cardiff because the ** arse licking donkey sucking ** at Booking.com refused to help us find another hotel and short notice and claimed 'it's not our fault' even though when looking at the hotel in question I saw that they had already closed by the time I had booked and I could of easily got another hotel in that time if it wasn't the wastes of air at Booking.com.

Horrible experience, fraudulent! We booked a three bedroom condo at the Emerald Beach Resort through Booking.com on 1/03/16. It stated in bold print several times that no money would be taken from my card at the time of booking. On 1/04 I checked my account and lo and behold $3,063.47 was deducted from my account! I called Booking.com right away who stated that I should contact the property who said they have nothing to do with the financial end of it. I did find out that a company called LeisureLink a third party financial management company are the ones who take your money and work on it for up to seven days before returning (less $50). STAY AWAY from all of the above-mentioned companies!!

This is the WORST company I have EVER dealt with! I just looked at my bank statement today and see where I was charged TWICE for one room (over $200 each time!!!). I called the hotel who told me to call Booking.com who then told me to call the hotel. The hotel Embassy Suites (Franklin, Tn) told me on check out that they wouldn't be the ones handling my receipt for check-out and Booking.com would e-mail me a receipt???

I searched for a hotel that allowed dogs in Buzios [RJ, Brasil] using booking.com site. There was a hotel with an announcement in red letters [one room left, 46% discount]. The photo shown was a room with a double bed and a sofa. It seemed reasonable, I booked. Talking with desk manager, I realized that I didn't get any discount and payed R$ 160,00 more than I would have paid if I phoned them directly. We added to the desk price, the booking.com tax and took 46% and I paid R$ 810,00 more than I should have for the room I received: a small, standard room.

We were looking for hotels that would accept pets and came across 2 hotels that were suitable for where we were going and what we wanted. The first hotel the Friars in Dumfries rung back and said they do not accept dogs in the suite but this was not clear on the booking as stated "did accept dogs". The second hotel took our payment the day after booking even though Booking.com tell you "no payment will be taken till after the 18/01/16." We booked on the 28/12/15, cancelled on the 29/12/15 and they took the payment on the 29/12/15. Now I am trying to get this money back and have to go through the process of proving it, even though an authorization code was given.

While traveling in Austria, my family and I decided to extend our stay in Salzburg. We were in Innsbruck at the time, December 24th, 2015 and could only reach Booking.com using the hotel phone which was very expensive. I requested to extend our reservation at The Crowne Plaza in Salzburg by 2 days, thereby staying there December 26-January 1. Agent at Booking.com stated there were no rooms available for those 2 days at the Crowne Plaza. He said he could make reservations for my family at another hotel in the city, the NH Hotel in Salzburg. Thinking this was accomplished, I awaited email confirmation but 2 days later, still had no mail. Called Booking.com and found that the agent had cancelled reservations we did have in Munich but never made any to extend our stay in Salzburg. We had to scramble to find rooms and Booking.com steered us toward the Hotel Scherer in Salzburg which they had awarded 4 stars.

I initially booked a hotel in N. Charleston via booking.com; one week prior to the scheduled date I needed to cancel due to family bereavement. I called the hotel to cancel and was informed that I needed to speak with someone via booking.com. I reached out to someone via booking.com explaining my situation. That person informed me that I needed to speak with the hotel manager. I called booking.com back and informed them of the hotel response. This individual put me on hold for 5 minutes claiming that he spoke with the manager at the hotel and said that they could not cancel my reservation which was a lie. I never gave booking.com my credit card # or bank account number however, those bastard crooks were still able to draft the funds from my account and I am pissed!! I am also investigating how they got accessed to my account. Too bad I can't get my refund back.. Warning!!! Stay away from this agency. They are a bunch of crooks!!

I was okay with the room and service I received from Booking.com until they sent a review email and asked me to review the hotel. I gave an honest review that was not a particularly good one and when it was published online, Booking.com had edited it to the point that it sounded nothing like what I had posted. I have worked at law firms for 25 years and am very careful how I word my complaints, but this review has the potential of getting me sued because of heavy edits. If that happens, it will fall squarely back on Booking.com for their rewording of my original review. I will never use this service again.

I booked through the above on 5 January at 16.04 (Italian time), for 13 January at Palazzo Stern in Venice. System stated cancellation before 12am 6 January - no penalty. I tried to cancel before deadline, but system disallowed stating the full amount was required. No response by company, which is rude and grossly dishonest.

I booked these apartments in December for my partner's birthday celebration. We got a phone call from the office to say that it would be closing early due to an emergency. We arrived outside the office and managed to open the safe deposit box outside with the instructions that we were sent. We got to the block that we were allocated and tried to get access but it kept saying not valid. A resident kindly let us in to the building. We got to the apartment and tried to open the door with the key but still did not get in. We were very frustrated and not sure what to do. We were left with no choice but to book in to and pay for 2 nights at the hotel up the street. On arriving home, I discovered that this fraudulent company had taken 180 from my account, even though we did not get access. Booking.com have been hopeless and not interested in sorting this out. I will never use them again.

I booked two rooms in Estes Park which were horrid. Booking would not help. I read the Terms of Service which includes Arbitration in the American Arbitration Association. So I chose to arbitrate. Booking hired Hillary ** who failed to arbitrate and now booking is blocked from AAA. However, they continue to list AAA as the forum which is a deceptive trade practice Hillary ** has and is abusing consumers with. Please follow the ongoing and possible class action at www.arbyq.com.

I did my booking for two rooms in Jaipur in Riddhi Villa. When I called the hotel I got to know that the property was under construction and the owner told me that he had shown his rooms as sold out on all the booking site but Booking.com was showing the rooms were available. I ignored it and did another booking on Booking.com. This time FabHotel. I received the confirmation from Booking.com and from the hotel as well but when I reached there the staff of the hotel told me that the booking was fake and I had to find another hotel so the experience is pathetic with Booking.com.

I made enquiries on Booking.com at these two Hotels via Booking.com. I did NOT accept the quote emailed to me but GREAT SURPRISE I found that my Credit Card was debited by them during July 2015. How they could have done that I don't know as I never gave them my Credit Card CVC number. Who gave it to them or is it Booking.com that are so dishonest to do this as you can pick that info off from previous bookings. I noticed more complaints like mine with exact same problem. All the dishonesty shows to Booking.com. Booking.com should be scrapped as I will never trust them again. This fraud cost me R20000.00 which is a hell of a lot for pensioners. If this is not solved by yourself I will have no option but to take this matter further.

I stayed there from December 18th, 2015 to Jan. 4th, 2016. On the positive: I received a very nice room upgrade. The staff were quite friendly. On the negative: After 2 nights I had to change room as due to bed bugs. It had to be disinfected. The Internet broke down for about a week and when it came back the signal was very weak and could not be used effectively. The restaurant was closed for the Christmas holidays and the manager was absent for the same reason. My stay was prepaid. I expect a substantial refund.

I have booked hotel in PARIS (Hotel Aviatic) on 13th of December 2015 for the requirement of Schengen visa application. Then I have cancelled my booking on 23rd December 2015. In my reservation clearly stated that Cancellation cost...

I booked a Christmas break for my wife and I. (booking ref. **) This was a four day holiday to Benidorm at the Pueblo Benidorm Hotel, from the 24th Dec. until 27th Dec. When we arrived at the hotel reception, we were told that the booking had been cancelled. We obviously did not cancel it, therefore it must have been done by Booking.com. We had no notification or even an email informing us that there was a problem with the booking, luckily we live only a thirty minute drive from Benidorm, but what if we still lived in the UK and had payed for flights etc. I e-mailed the company asking for an explanation but have not received the courtesy of a reply. This company is the pits of the travel company's and you are well advised to avoid them.

While on a trip to Europe we were due to go from Munich to Innsbruck and Salzburg and then back to Munich for three days. My wife decided we had seen enough of Munich and called Bookings.com to cancel two nights and extend our stay in Salzburg by two nights. There was no local call and it cost almost $200 in phone charges only to find that they had cancelled the two nights but failed to book two additional nights. So at the last minute we had to scramble to find rooms. The result was being booked into a hotel rated by the company as 4 star when in reality it should have no stars. We could not get out of the booking and were stuck with a $1400 cost for nothing! It is nothing short of fraud. Use this site knowing that they are not on our side and will not help in any way with any issues you face.

I just met a trouble on December 2015. After walk in to the hotel, but the hotel only left last room and feel dirty. After request to make cancellation, still make the charges to my credit card on JAN 2016. Call in to customer service of hotel, say must direct cancel with booking.com online. Call in to booking.com, they say must follow the policy. Are you sure this is the services?

A reservation was made 2 weeks prior to the trip to Marriott Hotel in Charleston, SC. Upon arriving, on checking in, the reception couldn't find the reservation. The email with reservation was shown with all the information, number of reservation, ID with name, etc, all were provided and still couldn't find the reservation made by Booking.com. Supervisor was call and an extensive digging began. Meanwhile, I placed a call to Booking.com, over 45 min on hold and could never reach a representative, then the call was convenient dropped by Booking.com. A message was sent thru the website as well. NEVER got an answer back nor a call back from Booking.com. No customer service at all, consider if something doesn't go as planned, do not count on Booking.com to help sort things with you. You are on your own. Good luck, really bad experience with them. Wouldn't recommend.

After clicking on "flexible reservation" with conditions that I could cancel my reservation and get a full refund if I cancelled within 3 days of arrival, I tried to cancel on the 4th day before my arrival and they are refusing to refund my money. They also say the hotel manager wouldn't let them - but I called the hotel manager who said it was fine with him for me to cancel and get a refund, but I had to deal with BOOKING.com = DO NOT EVER EVER USE THIS SITE - they are liars and cheaters.

I was browsing thru a Booking com app on 23rd December on the beach, walking my dogs when I was looking for a 3-night break. I was looking at boats and apts in Amsterdam. I was browsing for an apartment for 3 days in Amsterdam. I clicked on one, to look at the rooms etc, and suddenly I got a screen to say 'Congratulations your trip is BOOKED!!!' I was shocked as I had not given any card details and was horrified to think I had booked it on a company card as my job is to book about 50,000.00 euros worth of trips per month for the company I work for so I thought one of the company cards had paid it and was freaking out as I would have got into trouble at work for doing this, not much but it was really shocking to think I had booked it without a card so of course.

Booked two hotels through Booking.com for one trip. Received confirmation for both bookings. The first issue although minor: Upon checkout at the first (Wyndham) Hotel, they could not add my reward points to my account. The hotel manager said that it was because I booked through Booking.com. I travel a lot and use the points, so for this reason alone I would not use this service again, but it gets worst with the second booking. After driving five hours, we arrived at our second hotel. We had a confirmation e-mail from Booking.com. When checking in the customer service rep could not find us in the hotel's system, using my name. They said that the Booking.com confirmation number was not the same as their number, so the only way to look me up was by my name. After not being able to find me in the system, the rep told me that they had no rooms available.

We booked our well earned holiday with Booking.com. Our booking was prepaid. We booked at the Layan Villas in Phuket from the 25th November to the 3rd December 2015. We booked a private villa with private pool. We had almost a day travelling and after hiring the rental car we arrived at Layan Villas at about 8 pm. It was dark and raining. There was no reception open! But there was a security guard with a large torch and showed us to Number 1 Villa. I believe they had 5 Villas total. The guard showed us in and the first thing I noticed was the door locks to the bedroom and sitting room only locked when you were inside the rooms, so when you went out the rooms were unlocked. There was only one lock on the main gate, so the Villa was not secure! I then noticed the poor condition of the furniture and bathroom equipment. It was tired and old and damaged.

Booking is supporting fake hotels in Uruguay. Looking for a hotel for a one night stand in Punta del Diablo, Uruguay. We got to a place called Cabanas Utopia. It is not a hotel, but renting apartments. There is no reception service, only a cell phone number, if you are from Uruguay and have access to the local service. After going to the police to complain about the scheme, the manager Graziela show up. She agreed not to charge for the booking, and we had to drive another 120 km to Rocha, the next town where we could find a room but Booking.com is supporting the scheme charging us "no show" taxes.

They have false information when it comes to when they bill and how much they will charge. When you realize what they did they send you everywhere else to get help. Worst booking site ever. Expedia should close down this site down!!

Reserved Marriott DFW Airport, Dec 28. Showed up but no room. Call booking.com support, they call the hotel then call me back and say, "No rooms available". No kidding. They promise to find another hotel room. They will call back. It's 2 am. I wait 20 minutes and call them back after not receiving a call. This time they tell me their policy is to wait for the hotel that has no rooms to resolve the problem in 30 minutes, then they start looking for rooms for me. Really? You didn't get me the room you promised and it's 2 am and I am sitting in a hotel lobby and have to wait another 30 minutes before you even start looking?

Early Dec I booked 1 Handicap K room 3 DD through Booking.com for 1/8/18. I called the hotel today & they only had 2 prepaid room when I booked 5 rooms through Booking.com. They're thieves who lied and stole from me. I warn others not to use these thieves!

We booked two rooms at Lilianfels Blue Mountains and specified the amount and the age of the people who were staying - 4 adults and 2 children aged 6 and 7 and the Lilianfels staff had provided baby cots which we asked to be removed as our children were far too old to sleep in these beds and so they had replaced them with only one single bed. We had requested another single bed for our second child however they said they would charge us $100 per night and that they had not received information that two children were also staying with us. This was highly upsetting which took a toll on the comfort of our stay. We have found this to be entirely the fault of Booking.com as we had specifically entered the details of our stay which the Lilianfels staff have not been provided.

I had a booking for 7 rooms for Dec 25, 26th before 3 months & cancelled saying "you have no booking." My booking ID ** & **.

That's where the good part ends.

1st time using this Booking site, last time I will be using this site. Emergency trip, I made the reservation through Booking.com. I received a confirmation from them and all was to be set. This reservation was the last thing I needed to worry about. When I arrived at the property, they had no idea who I was. They never received the booking from Booking.com and the property had booked up. This site is a scam and unreliable. Beware!

We are the owner of one hotel in indonesia, and have do cooperate with booking.com in selling our room. We are very regret working with them as they showing some complain of our guest staying in our hotel without permit with us. At least before they put the complain in their are website they should inform us whether the complain is right or no. Not every complain of our guest is correct and if yes we can call our guest for apologize and do our best to make our hotel better in service etc.

Booked room for my grown son and I to stay. Father-son weekend. When booking room and verifying info, there was a sentence that said "a double room". You would think two beds. Nope. Motel couldn't help. Had to pay for another room. Called Booking.com several days, always got busy signal. Believe they are crooks in the false front of booking company. All online companies that are legitimate have a way to talk to someone if there is a problem. I will never use them again and recommend you don't either. They have competition, use them.

I was looking for a hotel in Dublin for a couple of nights for my family. I saw an apartment on booking.com which was suitable. I went through the process of trying to book it, I entered my credit card etc. Then the booking.com website froze. I couldn't get back having tried for 30 mins. So tried again the next morning. The Apartment had gone! So, I booked another hotel which wasn't too far away. This one went through okay. After returning from my trip, I noticed that booking.com had taken the money for BOTH Hotels. We phoned them but they just said "tough" and I couldn't have my money back. Though I'd had received NO confirmation on the first booking. I phoned the first Hotel and they said it was nothing to do with them but Booking.com - Surely this isn't legal!

I had booked with Sian Apartments in Fort Lauderdale, Florida on Booking.com in July 2015 for a stay prior to a cruise at the end of December 2015. I received an email yesterday stating that my reservation was canceled and that my credit card wouldn't be charged. Really? I had made this booking as early as I did because I am traveling in a group of 5- myself, my husband, my sister and my elderly parents. We wanted a place where we could stay all together as well as make a few meals etc. No explanation or anything. I called the "hotel" and discovered the mailbox was full so I couldn't even leave a message. Then I receive a phone call at 6:30 am from someone with a heavy Russian accent demanding to know why I was calling his number the previous evening. Apparently this was the person in charge of the place I had booked.

A trip was scheduled and subsequently cancelled due to circumstances beyond my control. Since the hotel was prepaid, Booking.com was absolutely no help in receiving a refund despite cancelling with their website on the day of planned arrival. The receipt from the hotel did state no refund and listed the full amount but (my bad) I did not read it. I was used to normal procedures of cancelling before 5 pm on day of arrival but such was not the case. Lesson learned is do not use third party booking sites as they are of no help and you can do better on rates without them. Booking.com is the closest thing to useless I have ever seen.

Please, please think twice about booking with these people. When things go wrong they expect you to pay yourself for a second hotel you didn't even get the first. You are faced with difficult members of staff when you explain you do not have the funds to pay for a second hotel. She dismisses you and offers you to pay £980 for a hotel in London for one night when you have already paid £3200 for a hotel in London for a week that didn't exist. We were transferred to a horrible dingy guest house with a shared bathroom, paint falling off of walls and dirt and grime everywhere. When we contacted booking.com and advised them of this she was dismissive and impatient continuing to offer new hotels despite the first not existing.

I'm experiencing an absolute traumatic process of dealing with customer service at booking.com. I booked a 4-bedroom apartment mid of October to find out on December 2nd that the confirmed reservation will not be honoured and as a final solution, booking.com is offering a 1 bedroom apartment ("We feel that it may suit your needs" is just ridiculous).

Booked a hotel in Singapore through booking.com on October 4th for a trip for 12 nights in late November. Canceled the booking the day after and was told that reservation cannot be canceled. Total charges was US$ 1680 but received the charges for $1900+. Tried disputing the charges through AmEx but unsuccessful. Feel like I was mugged. To pay for something that I did not use. Dirty business practices!!! I would all to stay away from Booking.com.

Made a booking for an apartment. The information clearly stated on the listing for the property that credit card was an accepted method of payment. However, it emerged after direct contact from the terrible, shoddy and hugely unhelpful letting agency that managed the property that actually they were very unwilling to accept credit card payment and would only so if you paid upfront in full and also paid a 2% additional fee - none of which was ever stated anywhere on the Booking.com website. Additionally a hugely disproportionate cancellation charge has been applied by the letting agency for cancelling a booking made on the basis of false advertising - again not stated anywhere on the Booking.com website.

I would give them 0 stars. I booked a hotel in Singapore. While booking, I had an impression that my total cost for 5 nights was SGD 796, which totals up to CAD $751. That’s the figure I was shown on the booking page. Today, in my credit card statement, this number shows up as CAD $910. Apparently, some taxes and charges weren’t included in the total value shown on my booking page. If I had known the total was $900 CAD plus, I wouldn’t have booked this hotel. To top that off, I cannot even get a refund. Booking.com says that the hotel policy is non-refundable, even after letting them know that the right amount was not displayed during the booking process. I have raised a dispute through my credit card company, and hopefully I get something sorted through them. Worst website ever. Don't ever book anything here.

Be very careful when booking two rooms as we did for ourselves and another couple to Italy. The hotel asked for the name of the other couple and when we cancelled because we found a better hotel they only credited us for one room...out $877.00. GREAT!

Using the Booking.com website, which asked for a specific arrival time; we booked a hotel for the exact date and time of arrival. When we arrived at the destination at 0100, we were told there was no room available because the booking was for afternoon check-in. Booking.com could not remedy over the phone. They did say they would cancel the reservation. Upon returning home we were charged with the room, and Booking.com said the hotel would not waive the fee. They said we should have known that we needed to book for the previous day, even though the drop down window wanted exact date and time of arrival!!! Stay far away from this company!

I made a reservation on Booking.com on 11-15-15 for the Comfort Inn in Frisco Tx for 12/3-12/6/15. I used a debit card number to hold the reservation as is customary. On 11-18-15, I noticed the full amount, including sales tax, had been withdrawn from my checking account. When I called booking.com to check, they blamed the hotel. When I called the hotel, they said Booking.com would not let them cancel the reservation - EEEKS Smoke and mirrors. Booking.com does not have my money, the hotel says they don't have my money, but since they cant cancel the reservation, they can't reverse the preauthorization. Meanwhile, where is that $245.89? What a scam!!! Do not book through Booking.com!

I booked and got e-mail confirmation. Shows one-bedroom apartment which was charged by SHAKED VACATION HOMES, BEVERLY HILLS, CA with extra deposit $450.00. I cannot get the deposit refunded by calling the Booking.com so far. Both of BOOKING and apartment provider are scammers.

Booked a good rate, $69 about 3 weeks in advance at a Fairfield Inn in Daphne AL on MapQuest through www.booking.com. Went to cancel - non-refundable! There was no notice during the booking process of this! It is, apparently, a new Marriott program that IS CANCELLABLE within 24 hours of booking. AGAIN, NO NOTICE OF THIS DURING BOOKING. Not going to be there, this is not happening. Marriott needs to clean up this program and give notice.

Customer services were excellent... Spoke with Manny yesterday and very good but spoke with Maria this afternoon and she was excellent at answering my queries!!!

I booked a room with a specific price and I got the confirmation E-mail and I traveled to the place... After arriving I opened the E-mail and I found that they sent me an E-mail says that there is a mistake in my reservation happened and the price wasn't true when I booked. But that wasn't my problem and I came all the way from another city planning to stay at that hotel. After some time I got an E-mail at 6:04PM telling me that my credit card is not working and I have to submit another one before 6:00PM or they will cancel my booking. And I got an E-mail also at 6:04PM says that my booking is canceled...

On 11/8/15, I booked 2 rooms through Booking.com at the Comfort Inn & Suites in Cahokia, IL. Throughout the process Booking.com's site read "No credit card needed to book." "Refundable reservations. You have up until Nov. 12th to cancel." So I booked 2 rooms at the hotel, but before I did, it asked for my credit card, which I provided. My plans changed and 3 days later when I was going to cancel one of the rooms, I looked at the print-out which read. "Non-refundable." In addition to that my cancellation fee was the price I paid for each room! What a rip-off and scam!

So I went online to book a room at the Sleep Inn, in Richmond VA. I was trying to book a room for tonight. All other sites by default had my room date for the day of. This site which I didn't find out till I went to check in my room that same date book me a date 14 days out in order to give me a great rate. At the time I found out when I checked in they had no rooms. I was already charge for a date 14 days out. I had to find another room. This site is sooo horrible. Never ever use Booking.com. They are the worse. And once I called customer service to complain I had to fight with an agent to get a manager and then the manager didn't even want to come to the phone. The manager at Booking.com said he didn't want to speak to me. This is the worse site. Once again never use this site to book anything. THEY ARE A SCAM!!!

As a travel professional, I have access to numerous hotel rate sources. I booked the Hyatt Grand in New York on Booking.com in early October for a stay on December 5. The rate was much lower as a special which was posted for two days in numerous room categories. I booked my room and received my confirmation. I received an email from Booking.com two weeks later that my rate would not be honored by the hotel and would be almost double if I did not agree to cancel it.

We booked a 3 bed Villa in Patong Beach, Phuket. All emails by booking.com told us all was ok and had confirmation. I noticed the villa had been taken off the website so got a bit suspicious. So I called the villa and was told by the owner it was DEMOLISHED. A new one had been built in its place. Booking.com was given a discount rate for us to still have it as we are a party of 5 and they declined the offer. I have it in writing also. They then offered another place a bit more expensive and have only offered to pay the difference between what we were going to pay and what it was now.

I have used Booking.com for the majority of my travel arrangements; however I did not realize until now how deceptive the marketing strategy is to get you to book through them. This realization came as I attempted to enforce their price match guarantee. I noticed that the room I booked was $60 less on the booking.com website so I brought this to their attention and they said my claim was unsubstantiated. They pointed out that the room I booked had VAT, taxes and fees included; the room that is currently advertised does not include VAT, taxes and fees included and that my room was about $1 less than the current advertised price. I pointed out to booking.com that VAT is not charged to US citizens, only to Colombian residents and therefore should not be included in the booking price.

Today I booked a hotel in Vegas, MGM Grand; went through the 3 steps. Mind you there is a free cancellation up until Dec. 27, 2015. Nothing. Have to cancel MGM Grand. They had already charged my card $212.00 within 10 minutes. FREE CANCELLATION is free. I go over email confirmation, look back online, same hotel. Well info that you will be charged first nights full price does not show up until after you enter all info and confirm. Furious, misleading and deceptive. Help line.... No help at all. Bye Bye Booking.com!

Using the booking.com iphone app, I was searching for a night accommodation in San Francisco. I found a hotel, inputted my credit card info and closed the app in step 2 of 3 of booking the room since we were driving and wanted to see the property beforehand. Passed by it and we decided to book elsewhere. I backed from step 2 back to searching for hotels and booked a different property through the same app. The next morning, upon checking my e-mails I had a no show e-mail from the property I did not book. I also noticed a confirmation email prior to that. I called booking.com immediately and was placed on hold while they called the hotel. They claimed the hotel's system was down and they needed to send an inquiry to them via email and they would get back to me with their response as my credit card had a pending charge of the night stay.

I can't believe this company is still open with all these awful reviews. I have never dealt with such crap. I booked a room on Booking.com and it said book now, pay later. I immediately realized that I booked the wrong hotel and cancelled the reservation within minutes of booking. I checked my bank account and they took the full amount owed of $2030 out of our bank account even though it clearly states no deposit, book now, pay later. It's been over 30 days and I still don't have my money back. DO NOT USE THIS SITE for booking. Customer service is ridiculous, too. They have a different answer every time I call.

Booked a room at Courtyard Marriott in New York City. Canceled within allotted time frame. Got confirmation that room was canceled. Booked another room right outside of the city for 3 days, 2 nights for same price as 1 night at Courtyard through Expedia. Next got an email asking to upgrade my room at Courtyard Marriott from Booking.com. Called, rep said it's canceled, not to worry. Then he laughed and said "Oh you won't be charged," when I said "now I won't be charged, right?" He said, "I'll call the hotel and make sure. Hold on." He came back and said not to worry. He was adamant that I not call the hotel. He kept saying it was taken care of - do not call the hotel.

The Hotel has refunded the full amount of my accommodation which I cancelled, therefore, the issue has been resolved. Thank you!

I cancelled a reservation via the booking.com mobile app, which the app confirmed and updated by removing from my upcoming visits on the app website, so I took this as cancelled. It wasn't until I received the full charge for a no show reservation that it was brought to my attention that the booking.com app had not cancelled my reservation. After contacting the hotel and booking.com they both refused to refund even though it was their systems error. I had received no confirmation email so had no proof to provide. I asked to make a complaint but was advised my complaint was 'not a valid complaint', but of course they were 'sorry for any inconvenience caused'. I had always used booking.com but after this experience I would not trust their systems or their customer service. I would never use again or recommend.

Booked a room through Booking.com a month in advance of my friends wedding. Turned up today 07/11/15 to be turned away as booking.com did not send notification to the hotel. Ended up getting changed for a wedding in a public toilet, not being able to drink, having to leave at 11pm and driving for 2 hours home afterwards. Have complained to customer services but still this is disgusting and they have ruined what should have been a lovely weekend for me and my partner.

This was a holiday 6 of us dreamed of for a couple of months. Until that point, I'd never through Booking.com, and I didn't think a dream could turn so easily into a nightmare. Booking.com representatives have wasted my time, my money and threw my trust down the stairs. I booked a 3 room apartment in a hotel in France, all happy, only to discover a bit later that the apartment is in fact not really a 3 room apartment, but instead a 2 bedroom + 1 living room apartment. I called Booking.com to inform them. The first response was to jump at the opportunity to make profit and charge me for cancelling, but after a brief explanation of what happened, the lady I spoke to took a look at the description and acknowledged that its information was misleading. She suggested she'd contact the hotel and "see what could be done" and call me back.

A trip was organised for 11 people. The first stop was at Farmstay La Morella, Battipaglia, Italy and booked through Booking.com. The booking was made and confirmed on 20 April for a stay commencing on 9 September, five months in advance for five double rooms and one single room. On 8 September, one day before departure, we were advised that the booking would not be honoured and giving an alternative which, due to the size of the party and the imminent departure, was accepted. On arrival we found that the alternative accommodation, Tavernola, was significantly inferior to Farmstay. However the rates given to us per room for 3 nights were Farmstay EUR 225 and Tavernola EUR 207.

I used to be a very big fan of booking.com which is partly reflected in the 140 bookings I performed using their platform over the past three or four years. I also used to recommend the site wholeheartedly to colleagues and friends who often ask for travel advice. My trust in the site and particularly, its ratings and reviews has been dealt a severe blow though. On July 11, 2015, I booked a night at Villa Aboulanwar in El Jadida, Morocco for August 21, 2015. The booking was confirmed and so we went on my trip not expecting any problems. A day before our stay in El Jadida, I received a mail from the accommodation that due to a group of guests wanting to stay longer than booked, they would not honor our six week old booking. The implication being of course that a group of guests meant more money than a couple who just occupies a double room.

My wife was making a reservation in September (about a month before our trip to Chicago) with Booking.com, however they never sent any confirmation of this reservation. As our trip neared we could not find what hotel we were supposedly booked at so my wife made another reservation so we would have a place to stay. Shortly after our stay we received a bill from Crowne Plaza O'hare. We called Crowne about this and explained that we never had any confirmation. The manager William, (who refused to give his last name) said he did not care about any of that and said the charges would stay.

Booking.com has really caused a lot of problems with my bookings and still expected me to pay for no-shows. The fault is on their part. I suggest people use Agoda.com or other more reliable websites. Plus, it's not like their rates are cheap anyway. It's just the same as hotel rates.

We have filed an Urgent request regarding an hotel booking in Mexico. Have made the booking in South Africa and is currently in Mexico. Already paid for hotel in Mexico with credit card. Hotel is horrible and still waiting for Booking.com to cancel the 7 days ahead. We cannot reach Booking.com other than by email and already sent 2 emails. Want to cancel immediate this hotel and move to another. Cannot do nothing before Booking.com answering.

I have just paid twice the current price of a room at My Tra hotel in Quang Ngai town in Vietnam. Even the regular price for this season would have been only 2/3 of the amount I had to pay by reserving through Booking.com. I had already overpaid on my stay at the Spring Hotel in Ho Chi Minh city by an amount of about $7 per night an increase of 1/6 over a direct booking. I was under the impression from its presentation that bookings using Booking.com would save me money and not be significantly more expensive. What a rip off. A total scam.

I am a very upset customer!! I booked these rooms back in Sept 2015 for a wedding. I logged in today to make some changes only to see that my reservation had been cancelled. I called and spoke to a representative named Alexandria who told me there was nothing that could be done because there was a credit card issue and that an email was sent to me. I told them that I never got the email and that there could not have been any kind of credit card issue because my credit card is good. I hung up and called my credit card company who confirmed that Booking.com nor the hotel (Plaza) had attempted to charge my card.

I'm probably not the first person with this complaint. Made a booking for 5-6 months out. Firstly they took full payment upfront although the stay was months away and I could change or cancel until 30 prior for a $75 cancellation fee. They advised me that it was the 'hotel' that took the payment, which I discovered later was not the case. Due to a schedule clash we then had to postpone our stay and we asked Booking.com several times if we could simply push our dates back and waive the change fee (actually from a peak Holiday weekend to a less expensive time). They kept declining, insisting it was the 'hotel' sticking to the change fee, once even keeping me on hold whilst apparently calling the hotel to ask again.

We stayed for 3 night at the Hotel Medium Sitges for 3 nights. It was very nice however advertised as being renovated with a bar and restaurant. The rooms were below standard and the bar and restaurant were closed. On my return I complained to Booking.com, to which they offered me a refund of 103 euros which I accepted however they have never sent the refund. Each time I call up they say they will look into and call back - no one calls back. I've spent about 3 hours on the phone to them and am still without the refund they promised me. They then requested my bank account and sort code number - I have given them this twice now still no refund. I then spoke with a supervisor who said I would have to wait another 4 days. I have now been waiting for over 2 weeks. I have been promised numerous calls back and emails, and have received none!!! I have booked holidays in the past through Booking.com, I will not be using them again.

A group of friends booked 5 double and one single room at FARMSTAY LA MORELLA, Battipaglia, Italy for a 3 day stay as part of an Italian holiday. We understood from the hotel and Booking.com that our reservations were confirmed (Secure booking is one of the Key Performance Indicators the hotel boasts of). On the day we flew out from UK to Italy, we heard that our booking had been cancelled (with no reason given).

We booked via Booking.com two hotel rooms in HOLIDAY INN 58 Street, New York. We booked the rooms on the promised rate on the website and confirmation of the rates, we were alarmed when they swiped our credit card and charged us double of what was told in the confirmation. The explanation given was that the rates charged differ from day to day... this was never told to us while booking and we still don't understand how the amount can double. Neither the Holiday Inn nor Booking.com have been honest but tell us shoddy explanations... we know we were duped and they are in it together.

I made a reservation in this website for a hotel in Portsmouth starting the 30/10 and 5 days early to this, I have received an email saying that my card "was declined", as if they have tried to charge me for the room 5 days early than this date. They have caused me so many inconveniences because as soon as I have seen their email, I have to ask my partner to check my bank details, card details, check the email as well, ending changing all the passwords in the end. I have contacted them for an explanation as I understand that the word "declined" means that a payment was charged without success but they didn't reply as they don't seem to care at all. I will have to go to the hotel as well, asking for an explanation. Not happy.

I booked 2 rooms at the Radisson Blu hotel in Bristol for the 21st. It was a non-refundable rate which was fine. However, when I got the email through, the date was wrong. I emailed booking.com to point out their error and they said call to rearrange. I called the next day and they said that they couldn't change it because it was non-refundable - that couldn't be changed. They fobbed me off to the hotel direct, they then told me that it could be changed but only by booking.com. The customer service is awful!

I was charged for a double occupancy for a hotel in Rome, although I was a single traveler. The hotel tells me to contact Booking.com, which I did by phone and email. Booking.com tells me to contact the hotel to straighten it out. Zero customer service. Don't bother using this "service" especially if traveling abroad. Terrible!

I went to book a hotel via Kayak.com. My reservations were actually done via Bookings.com. I received NO confirmation email when I made hotel reservations. My friend's email address was also included as I had booked two rooms. We received NOTHING. Not in spam, not in deleted, not in any of our folders. This website is a scam! They SURE did send me a cancellation email though for $444 for a no-show. I tried calling the hotel and they said they could not cancel my reservation because I did it via a third party site. I emailed kayak.com and they confirmed I did not have any reservations (because I didn't know it was actually booked with bookings.com).

Booked house at Desert Oasis through Booking.com. The fellow at Desert Oasis took my credit card and would never send me a rental agreement on the property over Thanksgiving. I constantly called Desert Oasis and he would never return my call. I also called Booking.com and they could not get Desert Oasis to return their call. Finally had to book another place to make sure I had a place to stay over Thanksgiving. Customer service at Desert Oasis sucks as well as Booking.com. They do not have customer service in mind when they make the reservations. I would give them an F and never book with them again. And anyone asks for a recommendation for Booking.com or Desert Oasis, I will give them a bad reference as I can.

I booked 2 rooms using this site. Tbh I used this site many times before. Anyway, I had to cancel this trip. I used their link to "Manage bookings" to cancel my reservations. My error is I did not check my emails for cancellations. When reviewing my bank accounts I saw 2 charges for both hotels I cancelled. When I looked for my emails for the cancellations I only had one of the two confirmation numbers. The problem is, first of all I cancelled the booking but still got charged. The second problem is for whatever reason the 2nd hotel didn't process the cancellation and I was not able to get a refund!! I will never use this site again. They are not reliable and no consideration for their loyal customers.

First they tell me that I don't have the right to cancel a reservation (A family matter prevented us from being away and able to rent the apartment so we've asked to cancel. It was done in advance, 12 days before his arrival). So they tell me they will not cancel but relocate him to a different property in Cancun, which is fine but then I get an email from them saying they Did their best to find a similar property but only found one that is $535 markup and invoice US for the difference. The nerve! Like I said we only stood to gain $432 and that's BEFORE Booking.com took their commission. No wonder nobody wants to work with Booking.com. We only went there because VRBO and the others have like 30 Apartments to rent in our complex (Amara, Cancun) so we thought, why compete when we can be the only ones? What a Mistake.

Booking.com took my reservation 6 months ago for Quality Inn in Rome, GA. Upon arrival the GM claimed we had no reservation from Booking.com. They were booked and in fact claimed to be overbooked. Somehow the GM got us a room in her hotel by telling me she was taking someone else's room that had not checked in. She charged me $26 more for the same "king room" than the printed amount Booking.com reservation stated, which I had with me. With all the complaints against Booking.com, along with my own, it would be my fault if I used either of them again.

We booked in February 2015: apartment, 2 rooms, max 5 person (it was another apt. max 4 person 1500 euro less). In July-Aug 2015 when we arrived this apartment was not available and they put us in a smaller one. I called Booking.com, sending pictures with this apt. and they agreed that is not what we paid. Clima was also not working 7 days. Booking advise us to negotiate with the owners... I was on holiday, total not nice atmosphere. I wanted to call police but I couldn't prove all the info, it was on Booking site that since then is showing this resort is fully booked. The error is on the Booking site. We paid for max 5 persons but we were only 4 persons, this permitted to the owner to cash the money and to give to us less comfort.

My experience is very similar to that of "David of Grifton, NC on Oct. 18, 2015" (see below). In my case, it was Hotel Ideal Sejour in Cannes, France. Booking.com's continuous and apparently systematic delaying of the matter got me to search for similar cases, which I found on this site and elsewhere. These are clearly not isolated incidents and Booking.com is obviously not acting to stop these frauds - or at least fraud attempts. A question I am asking myself is how many people don't even discover that their cards have been wrongly debited.

Gonna tell you how hotel can easily cancel your booking, even a "non-refundable", using a disreputable trick. A hotel tells Booking.com support that it doesn't want to see you. You had any kind of conflict that's why hotel refuses to settle you. In one case hotel told Booking.com that I was drunk and screamed loudly. Nonsense, I don't drink alcohol at all. And why then I would call the police that day? Booking number **, supposed to check-in on 1st October if some staff of Priceline wants to see the shame of their managers who forever lost their loyal client.

Don't use this company. Since beginning I already ask customer service. They told me when I arrive Singapore few day before then will charge. I book 6/16. But after, 9/15 already charge my account. Lie and not honestly, never use them anymore.

I booked a hotel room at the E & J in Dominican Republic. The come-on was I could reserve a room and had free "cancellation" until several weeks later. The problem was the hotel billed my credit card immediately. I called Booking.com and was informed that my email confirmation stated the hotel could make me prepay at any time prior to check-in, which contradicted the free cancellation provision in essence. Booking.com also told me it would take 10 to 15 days to get my refund. Well, that period has passed and I still haven't received my refund. After several emails and phone, Booking.com told me the hotel reservation manager is on vacation (no doubt spending my money), and won't return to Oct. 21, and my refund would take 10 to 15 days to process it. More lies. As a result, the refund is going to take about 30 days. Total unacceptable.

I booked a bed and breakfast last Saturday and got an email confirmation from Booking.com. Since I had a very unpleasant experience last year with them, that I will describe below, I left a voice message to the owner's phone number and also sent her an email to inform her that I had a reservation in her bed and breakfast. 2 hours later, the owner calls me to say she has no rooms and that I need to go somewhere else. She was clearly very concerned that I had misinformed and was very sorry. That was the night before my trip. I was lucky to find another bed and breakfast through Hotels.com. I went on my trip, paid as usual, credit card and email receipt. Had fun. Came back. Got a phone call from Booking.com.

I had an awful holiday experience through them and they pretty much blamed it all on me. I booked an apartment and requested 2 travel cots as part of the booking for the 2 new born babies that were travelling with us. No travel cots there and Booking.com said it was my fault for not getting in touch with the venue directly to make sure we had them.

I booked a hotel on booking.com and when I showed up the hotel they said they didn't have any rooms. They said my card wouldn't be charged. When I got back home to the USA, my bank account had been charged. I called booking.com and they said that they could not give me my money back. Even though I had a time stamped photo to prove I was there, they said it wasn't proof. Do not use booking.com unless you are prepared to not have them protect you in a situation like this!!! I WILL NEVER USE THEM AGAIN!!!

Though I've had the privilege of interacting with one of your agents, Joyce, my particular issue has not been resolved because as it stands her hands are tied, and there is no further action she could have undertaken.The issue lies in the following, I called booking.com at 6:54 am NY time, and spoke with a most unprofessional agent, Evan ** or (**). He is of Croatian descent, who insisted I canceled the reservation, 4 am NYC time, which is impossible, considering the party was traveling to London at the time, and were the only ones with cancellation abilities. Due to this mysterious cancellation, which apparently was tracked to an IP address in Brooklyn (? ), which is not where the booking took place, nor did anyone who resides in Brooklyn have access to the email account of the booker, the party of 4 had to find another hotel for more money, and less convenience.

My wife and I recently travelled to Peru & Brazil. We did all our hotel bookings (6 in all) through Booking.com. We have previously booked hotels in Europe & North America through Booking.com & chose to do so this time too. I did not trouble myself to review the European hotels though some of them were not up to the review ratings depicted at Booking.com. This time around, I did trouble myself to review all the hotels we stayed in. My ratings for the 6 bookings were (Booking.com's average within parentheses) 10.0 (8.5), 9.6 (8.6), 5.8 (8.8), 10.0 (8.5), 9.2 (9.1), & 7.5 (9.1). I chose the hotels because they were given high ratings at Booking.com as you can see. I gave a 5.8 rating to El Tuco Hotel in Cusco because that hotel was that bad and in no way deserved the 8.8 rating published at Booking.com. I justified the rating with a review of our bad experiences in just the 1 night we spent there.

I booked a room for 3 nights a month out. Coming up on the date of travel I checked back. The room, for 3 nights was posted at 20% less. I went to change or modify my reservation and they said I got a NO CHANGE - NO CANCELLATION RATE. How can that be when they can offer a 20% savings? Contact BOOKING.COM and they have responded with an, "OH WELL, YOU'RE STUCK." Never again.

I have made a reservation through Booking.com ** (Booking.com, agoda.com, kayak.com, Priceline are all branches of the same tree - Priceline Group) on 08.10.2015 for 1 night stay at Hostel 44 and my checking in was supposed to be on 11.10.2015. At 11:00 PM I arrived at 13 Kyrnigradska str. And was totally shocked to find out that the hostel (Hostel 44) does NOT EXIST!!! Furthermore, according to the people who were living nearby, there was no such place at that address in the past at all or any other sort of accommodation. According to the neighbors, 5 months ago at the same address somebody has given several rooms for rent (part of his/her apartment), but the Bulgarian authorities had shut them down.

In August 2015, I made a reservation of the Booking.com website for a room at the Cable Car Court Hotel in San Francisco. I lived 2 blocks from this hotel and know the area very well. My reservation was changed to the Cable Car Hotel, which is located across the street from the Cable car Court Hotel. I called the Cable Car Court Hotel, yesterday, and was told that as of 1 October, this hotel only rents rooms by the week. Apparently, Booking.com was not aware of this new policy when I made the reservation. It is my thinking that both hotels are owned by the same people.

The mobile app only has the customer service for spanish. Got on my PC and found the English number. Spoke with someone I could barely understand and did not resolve issue. Immediately went into a sales pitch. This site is terrible, just terrible. Stay away. I've had much better experiences on Priceline and Travelocity.

This website is simply a front for getting people to pay high prices for bad hotels. I had a hotel book me for the wrong night and then wouldn't refund me. I had to pay for a hotel I never slept in. Booking.com couldn't do anything, they have no power. They don't check the hotels they sign up, so you can get stuck in a dangerous hotel that is very dirty. This website needs to be shut down.

We were looking in the Cherokee N.C. area for a room and we found that there were only 2 rooms available. We tried to book with Booking.com and did not receive a confirmation for the reservation so we assumed we did not get the room. A couple of days later we saw on our credit card statement that we were charged for the room anyway. We have tried repeatedly to get a refund from either Booking.com or Econo Lodge and have had no success. It was not our fault we did not get the room so why are we penalized???

We booked a 2 night stay at the Birds Nest Motel in Skaneateles, NY through Booking.com. When we got there, the conditions were deplorable! The place should be condemned! It was not at all how it was depicted on their website. We stayed one night and checked out the next morning. The woman at the front desk said she did not have the authority to credit the 2nd night but I could contact the manager who would be in on Monday. This was Saturday! Monday morning I called and was again told the manager was not available. I was told the manager would be sure to return my call. He never did! I tried calling over the next two days. No response. I had sent an email to the customer service department at Booking.com as I laid in the filthy motel room outlining my disgust in the motel conditions.

Booking.com became very miserable website for hotel booking and subject of fraud. I tried many times to book two rooms in Dubai UAE. When I reach reservation/payment page by visa, it gives me message to contact Hotel customer service in order to continue with my visa card despite it's valid. When I contacted Hotels directly as advised by website, they started to negotiate with me with double room price in order to arrange my booking and never provide published room fees as published in Booking.com. CHEATING. NEVER TO USE THIS WEBSITE AGAIN.

I booked a hotel using Booking.com and was very careful to search for a cancellation fee before booking - there was none until I received the confirmation. I had to cancel 30 days in advance due to a change in plans. They charged me over $700 cancellation fee. When I called they said "you have to 'hover' over the blue question mark to see the cancellation policy." Do not use this website - it is a scam!

Have booked through this website numerous times over the past few years. However, this time there was a problem, the villa I booked and paid in full for over 3 months ago is no longer available. Have now spoken to 6 different people at booking.com customer services, basically not interested! Wont be using them again.

BOOKING.com does not stand behind the properties they promote - beware that fine print! Although this site prides itself on pay later or no cancellation fees on most properties, they do represent some properties that require cancellations 30 days prior to arrival or else you are charged the full amount. My story - we booked at Montecaprili in Montalcino on Sept 3rd for a stay on Sept 26-29. Once it was determined that the unit we were renting had no shower and only a tub, we decided to cancel our reservations. Our assumption was that when the property listed that the unit had a tub, it was in addition to a shower. BOOKING.com promoted this room as the ONLY ONE LEFT BOOK NOW, PAY LATER so we booked it.

I booked the hotel at Riga, Latvia. When I booked on Booking.com, it shows 12 squares meters. It was also showing the picture of room with windows. But when I checked in, it's definitely different from the information on the Booking.com. Room was just 3-4 squares meters. And more there is no windows. As I couldn't suffer staying in that room like lumber room, I moved to another hotel on that day. Then I claimed after I came back to my home. Booking.com hasn't investigate detail. Only says that Booking.com is not responsible for pictures or information on the web. Hotel itself is responsible for that. Booking.com doesn't accept for pay back to me.

Don't be fooled by the low cost guarantee. They sent an email after we booked that our cost will have 34% taxes and fees added to it. Yes--and additional $250 on $800. No cancellation, no way of getting our money back, and if we want to stay, we have to blow our budget. The additional fees were in TINY, TINY type on the booking page and I am so frustrated I failed to see it (though that's what they're hoping for, isn't it?) The customer service reps are rude at best and wanted to argue with me on the phone-- I think they train them in debate. What a way to run a company! At 50 cents a minute calling internationally, who has time to argue with a worthless Booking.com representative? Worst experience ever. I don't know why we booked through them and I'll definitely go back to one of the awesome websites we have always used in the past for our travel plans.

What a disaster!!! We booked one year in advance for Palazzo Guicciardini in Florence for a four night stay through Booking.com. We had heaps of correspondence leading up to our trip where they didn't inform us of any difficulties. When we arrived in Florence however, we found out that the hotel had cancelled our reservation without Booking.com informing us! We had six people, one baby and about 10 pieces of luggage, and nowhere to stay. Apparently Booking.com had waited until the last minute to inform us of the cancellation and tried to contact us when we were on the plane on our way to Italy.

I reserved a hotel through Booking.com for an upcoming trip to London. During the reservation process, a large banner message affirmed that the booking would not be charged to me until check-in. However, my card was on that same day, fully charged for the room and I found out when I went to cancel later that day. I called Booking.com to report this and ask for help in cancelling the reservation. They said that this room was not covered by their cancellation policy, a contradictory message in small print was listed next to the room I chose.

First Incident: I reserved a room on Sept 3rd and when I called the hotel to keep them informed about my arrival time, I got to know that booking.com charged me 25% more than the rate hotel has been charging. I had to call bookings.com and then they called the hotel and finally cancelled my reservation. Second Incident: I reserved another room on Sept 5th and I reached the hotel only to know that they have already assigned the room to someone else and the property manager was surprised to know the double booking and he was not able to help me.

I made a booking for Joaco Guest House Mansilla Mayor. I was under the illusion that the place was 1-2 kms outside of Mansilla. It turned out to be a remote village 7 kms outside Mansilla which was too far to walk. I cancelled on the day after being told how far out it was from the Camino path. My luggage had been taken there. I had to take a taxi to pick up the luggage and the owner refused to hand it over until I paid full price for the booking which was 52 euro. Not knowing Spain and locations and after walking close to 25kms a day I tried to negotiate half the rate as I understood his plight. The owner was rude and held me to ransom with my luggage. I would never recommend this place to anyone!

I booked a hotel through Booking.com for a hotel in Da Nang, Vietnam. It was the Fansipan Hotel. I booked a room for five nights. When I arrived late (12pm) and woke up the next morning, I was not happy with my accommodation. I spoke to the front desk about changing my stay from 5 nights to 3 nights which I thought would be fair because I was giving over 48 hours’ notice to cancel the last 2 nights. The hotel informed me later that they spoke to the agency and weren't allowed to change my itinerary due to the agency’s policy. I then sent an email to Booking.com explaining my situation and they never even responded to me. I feel betrayed by this company as all they care about is profit with zero customer service. I would never book more than one night with this company in the future as they will not let you change your reservation if you are not happy with your stay. Poor customer service in the name of profits.

Just before the shuttle was supposed to take us to the LAX airport for a flight to London, I read my email at 4 am just to find out that my confirmed and paid for Apple Apartment Rental in Cambridge, was cancelled. At the airport I talked to 3 people from Booking.com, they offered new places but they were all booked by the time I could respond. Arrived in Cambridge the next morning and after talking to the 4th person she finally located an apartment. Not what we wanted, too far away from the center but had no choice.

I booked using Booking.com and found that on cancellation there was a large fee nearly half the cost. I called and they were completely unhelpful claiming that the Hotel was charging the fee. This was not made clear on any of the paperwork when cancelling. I would never use Booking.com again and I advise others not to.

We currently live in Cusco, Peru but needed to go to Lima for a week to renew passports and for my daughter to have oral surgery. We booked an apartment through Booking.com for 5 days. Two days and the owner of the apartment asked us to leave because he overbooked the apartment. We had to find another apartment within a couple hours that cost more. My daughter was trying to recover and we are having to find a new place to stay. Booking.com nor the apartment owner would reimburse us for the nights we weren't allowed to stay or compensate us for the extra we paid as a result. They also marked us as "no shows" so we can't even leave a review. This was a complete disaster and we will never us them again.

Booked hotel with my credit card and received confirmation. Arrived at the hotel on 9/26/15 to check in and they did not have record of the booking. Since we were three hours away from home for a family wedding, we had to cut our time short and travel back home. There were no rooms available at other area hotels.

Booking.com guaranteed a room reservation at a Country Inn and Suites in Charlotte, NC, but we, and several other customers who booked through Booking.com who also showed up to check in at the same time late that night, were told that there were no rooms and that they often had this trouble with those who book with Booking.com. We all had to scramble to find other hotels - the Booking.com representative took 15 minutes to find another hotel 15 minutes away at 50% more cost. I learned my lesson - to never book with them again.