Booking.com Reviews

Recently used Booking.com for a hotel reservation in NYC and due to not receiving an email confirmation from Booking.com; resubmitted the credit card info twice to secure the hotel room, for the same night.. When realized that the 2nd reservation needed to be cancelled for the same night, after receiving the confirmation email, contacted Booking.com to cancel the 2nd hotel room reservation for the same night. The customer service was very unyielding and told me to contact the hotel directly which I did.

My wife and I went on our honeymoon and traveled several places. One of the places we were planning on staying at was a B&B near Zion Canyon, Utah. I thought I had booked my reservation through Priceline, but come to find out after the fact that it was booking.com. When we went to go check in we couldn't find the place. It was not well marked and I actually had to call the place to find out where it was. No answer and no callback. We finally found the place and went in. I was not impressed. The bathroom in the shower was a makeshift shower and still had the drywall exposed.

I booked a hotel room at the Lido Beach Resort in Sarasota, FL for the weekend of 10/28/16 & 10/29/16 to attend a wedding. Upon arrival at 10 PM on 10/28/16 I didn't have a room at the resort. I was put into a Holiday Inn from the resort and told I was going to be charged the same rate as if I was staying in the resort. The resort pulled this with other parties as well that were there for the wedding. I subsequently contacted Booking.com on 10/29/16 to discuss the situation.

Seven months ago, I reserved a room in a hotel in Charleston, SC for my 50th college reunion. Good thing I checked on this five days before the arrival. I had/have a Booking.com reservation number but upon checking with the hotel, well, they never heard of me. Called Booking.com. "Ummm, aaah, there was a problem with the (Holiday Inn) hotel's computer but we sent them a fax." Isn't that wonderful? They sent a fax but never followed up on it to assure the reservation was complete.

I booked with Booking.com. one night for two people. The site took all my details and debit card details. No confirmation email was sent but I got a message saying "You didn't finish your booking with you. Do you still want to continue?" The site then directed me to do the whole process over again which I did. I then discovered that Booking.com had charged me twice for the one night, so obviously the original booking with them did go through, despite them saying it didn't. On ringing to complain, "Fahli" was extremely unhelpful and said it was my fault and refused to refund my account. I will NOT be using this site again in future.

Although we are local to the area, after my father's death and it being our 1st anniversary, we wanted to stay in the city for an evening without the worry of driving or public transport. I booked via Booking.com. Unfortunately I booked the night of the 11th of November instead of the 12th at £45 on a non-refundable non-cancellation term. My mistake but it happens. I asked for an amendment with the cancellation fee waivered. Booking.com's answer from Campanile was that the dates could be changed for a fee of £54 so totaling £99.00 for the night of the 13th. To book the 13th on Booking.com would have been £72.25 so an additional £26.75 for admin!

Ezra the 'manager' of the Orlando, FL office, just hung up on me after asking for help in verifying a reservation for my elderly father and godfather who recently made a reservation for my baby sister's graduation and did not receive a confirmation. I spent 3 hours on the phone with both the hotel and site. Neither my father nor godfather are not tech savvy, so they reached out to me after experiencing personal issues trying to contact Booking.com. I understand safety protocol, but their team manner was not only short, but totally disrespectful, rude and entirely unprofessional (I provided my father's name, email, last four digits of CC and asked that he contact him direct). I am an avid traveler and have been to over 25 countries, however after this experience I will NEVER use this company again. I also plan to tell my personal travel community of 20K to do the same. I am APPALLED.

I booked a hotel using Booking.com for 16 nights and days in Dubai. This was, of course, after VERIFYING that there apparently were no "hidden charges or fees" in addition to what was already paid and held accountable during the checkout. However, in spite of these words, the website apparently was not at all breaking down all the fees. I was extremely shocked by the $1000 payment which was charged directly to my credit card, without my consent nor approval. In addition to this going over my budget, the booking was nonrefundable and gave me a bad, bad headache. HORRIBLE EXPERIENCE. Will not recommend for booking on this website. According to my experience, don't be surprised if a hidden charge will occur.

I booked Hotel Park Inn by Radisson in Zurich and they said were not able to process my card. Very bad experience using Booking.com. Customer service was determined to put the blame on customer. If they were not able to process my card why provide confirmation? I booked on sept 27th and left on Oct 2nd. There was not email or phone contact to attempt to inform me of the card processing failures. On oct 14th they decided to cancel my booking. How funny is that.

We stayed in Hertford and had a very nice time, only spoilt by people coming back at 1am and making a lot of noise. Then we went back to East Sussex and stayed in a very cold hotel with very poor central heating and what appeared to be mould under the wallpaper. Wouldn't recommend Booking.com as the advert for this hotel was far more flattering. Also I notice they have not posted either of our reviews.

This company is a typical bait & switch. They were $20 a night cheaper for the resort I wanted. Just as I finished making the reservation, the rate jumped $20 a night. When I wrote to complain I just got boilerplate responses ("We need more information before we can help"). When I called, I was asked to prove the original rate quoted - kind of hard since I didn't have a picture of their website. Same results on their quarantined match of competitors prices. I will never use again!

I booked a room with Booking.com in London, Ontario. I specifically inquired if there was a security fee (I am traveling for business and don't bring much cash). I was told NO but when I arrived Booking.com wanted me to pay $150. Then they argued with me to refund my money. Don't use this service!!!

Misleading and bait and switch stunts. Tried booking thru vip Booking.com and was switched around to several hotels. First dates not available. The couldn't stay there cause person I was going with and I were not married. Then asked about income and had to switch. The 1 place had to be booked under my girlfriends name cause they would accept under my name cause I was legally single. Run around after run around. And beside fact they don't disclose till end that you committing to 2 hours with a time share sales person. None of that was listed on their website. Shoppers beware what you getting into when trying to book with them.

We booked a hotel in Cape Breton for the 50 anniversary trip of my in-laws on the Canadian thanksgiving weekend 2 months in advance. They came all the way from Japan for this, and the night before our departure from Halifax we were told that the hotel canceled our accommodation. From there on we had hours of frustrating conversation and at the end had to cancel half of your trip. They later claimed to BBB to have given us the option of another hotel which was already booked when we tried to book it, and then they just stopped responding. I also now find many other complaints that booking confirmation was not honoured.

My husband and I took a week trip to Spain. On our last day in the area, we booked a room at Hostal Ibiza to be closer to the town for shopping. Booking number was **. Pin code **. Hotel info was Hostal Ibiza 15 Ibiza town, 07820. Booking.com falsely advertised the pictures for this hotel. The room was deplorable and the bathroom was no way near how it looked on the pics. I tried calling them to resolve and after a week of back and forth, they EMAILED me and offered me 25.00. This is AFTER I sent them pics that I took of the hotel and proved that it was not the same. They agreed that it wasn't and said that there's nothing they could do. I am mortified and very disappointed that this was their resolution process.

On a month long trip to France I booked several locations through Booking.com. It was user-friendly and felt secure with many reviews and options especially for cancellations. My experience was not what I expected. My main complaint lies in their policy that does not allow one to leave a review on a location when you do not pay to stay. My situation was I showed up at the location and it was completely unacceptable from odors in the home to a swarm of bees flying in the ceiling on the upper floor where we were booked to stay. I paid the cancellation fee and left. To add insult to injury the Booking.com will not allow me to review the location because I did not stay there. Catch 22 and not customer supportive. Use another method to book your stays.

I attempted to reserve last remaining room at The Milner in Boston via Booking.com. l chose the room I want no pay till on property room because I must coordinate with other people. It's a work trip not leisure. I clicked appropriate button. I then got confirmation room is non refund room. Within 4 min asked for refund with no fees DECLINED. So disappointing. I understand if I called next day etc, it was 4 minutes. It was an error by Booking.com and I take the expense. So hard to not book us I g then since they are monopoly of discount sites. Consumers lose again.

A booking confirmation number does not guarantee a room as I discovered today. After a long drive I arrived at the hotel booked via Booking.com At 22.30 Only to be told no booking had been received and they were full. A phone call to Booking.com was fruitless as they called back 30 mins later to say they could not find a room in Coventry (U.K.). Fortunately with the help of the receptionist where I should have stayed I found accommodation ironically through Booking.com. A very dodgy place with people with tattooed faces and many of east European origin. Not cheap at £120 per night. Be warned and use Booking.com with caution or not at all.

When I went to cancel online it said it would cost me one days booking or $67. I contacted the actual hotel, Econolodge in Cartersville, GA. They were great. Said there was no problem canceling and that I would not be charged but to contact Booking.com because they often will charge for cancellations, not the hotel. I did call to make sure there would be no fee, telling them I had already contacted the hotel and they confirmed there would be no charge. But if you do not call, and you do cancel online, you will be automatically charged! Be careful!

I booked two rooms on one order with free cancellation and I cancelled 5 days before the final date. Despite this, the hotel charged me for one night, claiming I canceled one room and not two. I wrote to Booking.com and they simply not taking any responsibility. In addition, the information they publish is not reliable and in cases of incompatibility order they are not taking responsibility.

Myself and my partner wanted to book a weekend away so decided we would use booking.com as this is supposed to make this a easy experience searching for the right place. We finally found the correct hotel for us but once we had booked we had very quickly realised that we had selected pay on arrival which means the hotel take the money between that date until we arrived. This did not suit us so we called booking.com within that hour to cancel. We have asked for a refund and we have an email to confirm this within 15 days and still no money. We have been patient and waited all that time bearing in mind getting charged for being in overdraft. We have had to call again to then be told 'we are really sorry and you will get this money back in 5 days'.

Booking.com are crooks. Booked for 7 nights at Riviera, Grand Cayman having seen it priced competitively on Booking.com. Advert on Booking.com quoted facilities which included bar, restaurant, gym and free use of bikes and boats. Arrived and found no facilities available whatsoever other than one broken and unusable bike. Informed that restaurant/bar had lost its license. During my stay, woke up one morning to be informed that the hotel had been sold and I was required to vacate by midday. I was given cash refund for remaining nights and left to find own alternative accommodation. Subsequently found to have been charged £150 more than the original booking quote which I was nicked was for taxes and additional charges not originally quoted for. Booking.com may appear cheaper at quote but will sneak in extra charges which make them more expensive in the long run. Very poor/non-existent after care. Avoid these cowboys

I booked a Hotel in London for next May for 1 week. I found a hotel which I liked through booking.com and on their website, it had a 65% off as a deal which according to them was going to end in less than an hour. So, having found this good deal, I booked it then I purchased the flights. 2 Days later, I received an email from booking.com telling me that there was an error in rates. As I sent them an email explaining to them that when I made the booking, they specifically state that I had locked a good deal. So this means that they do not honor the bind and can change the prices even after you complete the booking. In my case 2 days later. They told me it was an 'obvious' mistake. I'm sorry but how will I know what's an 'obvious' mistake? Not only that, they canceled my reservation without even giving me time if I want to consider accepting the new rates, which I defiantly wasn't going to.

When looking at Booking.com you will find many places that charge a higher fee for Free Cancellation, and NO FEE needed at the time of booking, BUT read the fine print! Many say your credit card will be charged at time of booking for the FULL amount, or at the least one full day of payment. We first realized this then booking a weekend away in Maleny Qld Australia. We chose the higher fee for the above reasons, only to find within 5 minutes of booking we had an email from the hotel asking for a $70 deposit fee. Clearly a contradiction of what Booking.com is claiming. Won't use again.

Unable to locate the hotel with GPS. No lobby in the hotel we booked. Permeating smell throughout the building since room was located above a restaurant. The quality of the hotel was below average. Had to go through a back alley to access the room. Cancellation was posted on reservation and I had every intention of staying at the hotel before arriving there but when I saw the accommodations which we unacceptable. I felt unsafe and Booking.com did nothing to help me. My dealing was with them not the hotel directly which they were representing. Very unpleasant experience. Will never use Booking.com again. Beware when using this company, they do not help you when there is a problem. I was told the hotel was paid already and nothing they can do.

I have used booking.com nationally and internationally for many years. I once had an issue with a hotel saying we had shown up unexpectedly with an extra person when we had booked for three. Booking.com just assumed I was wrong without questioning and I had to document that I had both booked for three and emailed the hotel directly. So first, they assume the customer must be wrong. That was my experience again recently when I confirmed a hotel in New York with a price including taxes and was then told it did not include taxes. They would not rectify, talked over me on the phone and hung up when I tried to talk. This might have been a website glitch, but they are either incompetent or crooked--and don't care much about customer relations.

I was charged £800 because of problem with Booking.com system failure but they did nothing about it. For my toddler daughter fell ill so we had to cancel a 15 days holiday hence the booking with hotel Amadeus Royal Berlin, so I cancelled on time as stated by the hotel policy. I got a message on the website stating that the booking has been successfully cancelled so I was satisfied. A day before the booking my calendar reminded me that I have a booking the following day. When I went back to Booking.com, the booking was still intact. I called the hotel and the receptionist only spoke German so she could not understand or she pretended she did not understand. Then I called Booking.com explaining the situation but they totally ignored the system having a fault and left the problem with the hotel. The hotel is so ruthless that they did not even let me speak with the GM or responded to my calls or emails.

Booked a one night stay in Niagara Falls within walking distance to all attractions due to the fact my 74 year old mother isn't able to walk long distances. I checked the rating of the hotel that I booked through Booking.com and all the ratings said great location. The room we stayed in was unclean and in terrible disrepair and there was a party with loud thumping music directly above with people coming and going all night.

Stay away from this online money guzzler... They will book you in the worst places disgusting shabby hotels on the planet and when there is the slightest problem you would be left on own your own to deal with whomever the crooks they sell rooms for.

I booked one night at Kondalilla Eco Resort just north of Brisbane on Booking.com which was $270/night. I decided to book an extra night so contacted the place directly who were happy to book me for the regular price of $220/night. I couldn't believe that Booking.com added $50 to the regular booking price for doing next to nothing. That's highway robbery! Use Booking.com to find a place but then make the booking by contacting the place directly.

After checking into a hotel that was clearly not what we had booked we left and demanded a refund. They refused to refund our money and were not willing to let us speak to a supervisor. Will never use this service again.

I have booked two visits to the hotel I've visited before having booked with Booking.com. In the past, I've paid at the hotel in local currency using a credit card which I keep specifically for overseas use. For these latest visits, I thought I was being asked to give any card number merely to secure the booking, NOT to make advance payment, and so I used a different card. The upshot is that payment has been taken in advance of the stays using the wrong card and I've been charged nearly £30 for currency exchange. My own fault for not reading the small print but it would have seemed more honest if this change of policy had been signposted by Booking.com.

I booked a room in Germany through Booking.com. The paid receipt I received says "Change or Cancel Anytime!" which in fact is why I use booking sites rather than do it myself, because I need this policy. When I went to drop one day from the reservation (still a month in advance of the reserved date) I was told I could not. I sent them a screenshot of the receipt and they said I should have known that meant I would have to pay full price to change or cancel the reservation. I will never use them again. There are plenty of booking sites that actually have and honor such a policy of changing in advance without a fee. Oh and the complaint process required multiple phone calls and emails. Use Expedia.

Booked a room in London. Headline rate was £280 for 2 night. Billed £230 over two separate charges from property's agent, an extra £50. Queried with Booking.com and advised it was a standard cleaning fee. Thought there must be an error and that it was a higher charge for excessive cleaning (unlikely as travelled alone and am currently pregnant so hardly a party animal). Made the point and was told that it wasn't for specialist cleaning it was just a standard charge.

Me and my family planned our travel to London a year in advance to avoid any unnecessary trouble during the trip as we are to travelling with our 1 year old daughter and our 60 year old mother. Unfortunately we made a HUGE mistake choosing BOOKING.COM and CITY MARQUE to handle our accommodation. We booked a service apartment with the address 21 Lower Marsh Waterloo, London for the dates September 19, 2016 to September 23, 2016 and paid in full before our scheduled travel. We called the customer service hotline once we reached the apartment to get some help, as we cannot access the digital door of the apartment (while we were waiting outside the apartment with our baby and mother). We were shocked when the customer representative informed us that they emailed us about the cancellation our booking on the day of our flight!

Made a reservation for wife getaway weekend. Got confirmation and explained I can't cancel without paying. Many hours later got email saying "sorry not sorry but you don't actually have a reservation". Good luck finding something. They will lie to you!!!

Made a reservation at Gaylord Palms Resort for one of my employees and paid for the room. When my employee showed up with his family he was told that the reservation was confirmed but payment was not made. I paid direct off the phone with the resort. This was the worst experience!

I did get reservation for two night at the Hampton Inn in Queens, via Booking.com. The price was set and clear. When I asked to check out at the hotel, the front desk lady pressed a button and told me that I have been charged to my credit card and that they would email my statement. I asked for a hard copy and got one. I discovered they had charged me more for the second night. These charges were not in accordance with the Booking.com shown price. The front desk lady would not change the bill even when I showed her the Booking papers. She stated that she could not determine what Booking price was about. I had to catch a flight so I could not do more on the spot. I have tried to find a website or a procedure to make my complaint at the Booking.com against the hotel, but strangely I can not find this anywhere.

My family and I have been using Booking.com for national and international travel for over 6 years. None of us have ever had a problem, every detail has been precise and accurate. We always book refundable rooms as that way there is no issue. It is up to the consumer to be aware and do the right thing and then you will have no problem. I know if a hotel says non-refundable then that is what it means. Only once did we have one unclear issue and that was cleared up for us in record time by Booking.com. I would use them any time. P.S. I am a retired senior and do not work for Booking.com.

This is the second time I have experienced this problem and I am fed up with an unhelpful company. On two separate occasions I have booked a room and the total has changed after I have submitted my credit card number. The first time it was double the advertised rate because of an extra person fee, the room was $120 and the extra person fee was $120 which was not disclosed until after I received my receipt in an email. Today the rate I booked was $123 and when I received email confirmation it is $146. These people are crooks.

Booking.com quoted me one price $98.70 for 10-day stay at Wyndham Albrook hotel in Panama City, Panama. This price for my stay was accurate on Friday, Saturday and Sunday only. Weekday prices were $105.30.

I searched Booking.com for accommodation in Sydney. And when comparing prices and locations, I booked somewhere for a total price of AUD$ 400. For my surprise, when I got my visa bill, it was $793. Apparently Booking.com does not show the total price. There was some fine print saying there was an additional $155 cleaning bill and $55 service fee. When I contacted the accommodation, they said that they have asked Booking.com to include the full charge of the accommodation, not additional amounts in the fine print. Sucks, as we would not have booked it if we had known upfront!!! Will not be using Booking.com again.

I booked a hotel room on Tybee Island, Georgia to celebrate a friend and my father's birthday. I did not pay the extra money for a reservation that allowed for cancellations. Here comes Hurricane Matthew barreling towards the East Coast. Even though my reservation did not allow for cancellations, the customer service representative I spoke with received permission to offer me the option to either change my reservation or cancel it. Obviously our travel plans are peanuts compared to the lives and well-being of everyone in this hurricane's path, so I feel rather petty for worrying about getting a refund for a hotel reservation. But I am grateful they were able to help.

I made a reservation with Booking.com to stay at the Hyatt Roseville in California September 25-28. The reservation was for 3 days; however, I had a family emergency and had to cut the stay by one night. The Hyatt was happy to cancel me but said it was up to Booking.com to reimburse me. So I emailed Booking.com. It took them almost a week to get back to me and when they did, they said that it was up to the Hyatt to decide if they would reimburse me and that they would have to check and get back to me. It has been a week and so far no one has gotten back to me. I have emailed Booking.com to no avail.

I searched on Booking.com to book a hotel in Boston October 28-30, 2016. I found what appeared to be a decent rate at Milner Hotel Boston - which I booked but read a few bad reviews and decided I didn't want to chance it. I found another hotel on Booking.com (Club Quarters Hotel) and booked there. I went to cancel the Milner Hotel and Booking.com said they couldn't do it but the hotel might... Might? I contacted the hotel and they said Booking.com would have to cancel it. Neither are being cooperative. My credit card has a pending charge of $471.76 for a hotel I CANCELLED!

Booking.com is the whole "BAD experience" that can be in our time when internet turned to something that killed service and customer orientation. It's all about money and the person doesn't exist anymore. And yes - I am familiar with what the database is and how the information is retrieved. I am high tech person myself. However, sometimes there are situations when the service people need to step in and help even if it requires some extra small effort.

Before you want to make any business with Booking.com just ask yourself do you wish to making business with any kinds of rats? Because this bookingrats teams are exactly doing rats' business. We booked a apartman with this dutch company, they offered full service apartman in Greece with kitchen with sea view and everything. When we arrived, the greek room renters told us we can cook anything with don't have smell. (Don't think for a minutes that I try to overdraw the story, this is exactly we received from Booking.com partner.)

I booked a nonrefundable room for a trip to Pullman, WA (a college town). I subsequently fractured my foot. While I knew the room was nonrefundable, I also knew there were two formal dinners, a college football game, a college football game in the next town over and a museum groundbreaking that weekend just to name a few of the events that were occurring, so it seemed likely the motel could rent the room.

I booked a one night stay at the Kimpton hotel in Boston. The night before I was scheduled to arrive I checked my reservation and realized I incorrectly booked the wrong date. My hotel was reserved for the previous day (same night I realized the issue). I could no longer make any changes online and risked being a no show, and losing $550 for the room rate, plus having to rebook another night's stay. I called customer service (it was 9pm), not expecting they would be able to help. I waited 5 minutes to speak to someone. When I finally got a rep on the line and was able to explain my situation, he was really nice and understanding. He said he would reach out to the hotel and see what he could do. I was asking him to cancel a same day reservation and rebook the room for the following day with no penalty charges.

Booked a room for my wife and I in Stratford-upon-Avon UK through Booking.com. Received a mail shortly after saying my booking was not complete and to click a link to finish confirmation, which I did and shortly after received my booking confirmation. On arrival on day of trip the hotel informed me I had booked two rooms, which I had not, I booked a double room. No problem they said they would cancel the second room booked. I paid with my debit card and enjoyed a pleasant stay at the hotel. On checking my bank account a week later I noticed I have been charged twice for the room I stayed in, firstly on the day of the stay and then a day later. I have since contacted Booking.com and the hotel and as yet have received no reply whatsoever from either. Be very careful when booking with Booking.com, especially if you receive a booking not confirmed message.

My wife and I booked a room thru Booking.com in Tangalle Sri Lanka at Conch Villa. My confirmation email gave a "total price", said that it included the 10% service charge, and said we could pay with Visa. At checkout, the agent demanded 1,000 SLR more than the exchange rate. Then he demanded the 0% service charge and 4% to use the credit card machine. So I paid cash and videoed the payment since I correctly assumed there would be no receipt. I also audio-recorded their demands. Finally, they said they would call the police, which they did. I tried multiple times to reach Booking.com but there was no answer. The police confirmed that I was correct and said we could go. I complained to Booking.com and asked them to de-list Conch Villas. They wrote back offering a partial refund but said the audio recording "is irrelevant" and that the file "is closed." Let's close them!

We had reservations to stay in Canmore Alberta for our honeymoon on Saturday. When we called to confirm this, we were told Booking.com went under and no reservations were made. I have the Booking.com confirmation email but they took the money and now I cannot contact anyone. We do not know what to do.

Went on Booking.com to make a hotel reservation. In their search engine I checked for Pet Friendly hotels because we have two dogs. Holiday Inn was among the hotels listed. I made the reservation and in the memo section I mentioned the two dogs. I always have the habit of rechecking reservations. Within minutes after making the reservation I called The Holiday Inn in Eau Claire, WI and was told they were not pet friendly. I was also instructed to call Booking.com for the refund. I called Booking.com who placed me on call and when he came back he confirmed that he saw where I checked for Pet Friendly. He also told me that he spoke to a Chris at Holiday Inn reservations and redirected me back to Holiday Inn again for the refund. I called Holiday Inn and they told me that the reservation was made through a third party and therefore had to call Booking.com to give me the refund.

Reserved 2 rooms at the Lotus Motel in Cobourg, Ontario for a wedding. Cancelled them both as the bride arranged for a better deal somewhere else with a shuttle to and from the wedding. Charged for one of rooms still. Notified of the charges immediately and called immediately. Both motel and Booking.com refuse to do anything without "proof" that we cancelled. Suggested a screenshot. How are we supposed to get a screenshot after the fact?

Did a reservation using this Booking.com website and when was comparing it with other website it looks cheaper... After you key in your details... Then that's when everything will get revealed. The price is more expensive than any other website... So then I tried to do their price comparison thing, that they say they'll match the price if you find somewhere else lower... But they'll find a way to delay it until other websites are fully book and can't compare anymore... even as for snapshot but still just delaying tactic.

I will never again use Booking.com or affiliated companies (The Priceline Group). Booked a room in the Grand Hotel Verona, Verona, Italy. Arrived after 8 pm after flight delays on British Airways and 24 hours of flight travel. Was told that room was given away as we didn’t check in by 6 pm. Nowhere on the Booking.com confirmation three days before arrival was there anything about a 6 pm check in. I was only informed that I would be charged if I cancelled within 24 hours before check in. At least the hotel staff assisted us in finding an arguably better and cheaper hotel. Subsequent email correspondence with Booking.com was terse and unhelpful and my reply ignored.

We have booked 4 rooms for family comprising of 9 adults & 3 child one month in advance. When reached at hotel they deny vacant room. After showing the paper booking confirmation they provided 3 rooms in another hotel 3rd floor.. Being with family & elderly people/child we managed & slept on floors.. At the time of checkout they argued for full money of four rooms & we have no choice but to pay full money and got out... It's shame when we publish this to site and social media! Manager & 3 standby guys yelled for full money! Never ever book with family... Bitter exp!

My husband is being treated at Toronto Western Hospital and we tried to find a hotel close by as he has an early morning appointment on Tuesday Sept 27. I Googled hotels that were local to this and found one. I called the number on the website and it was for Booking.com. The hotel I selected was full so the service rep found me another one - Urban Living Suites - that was close by. I was told that I had until Sat Sept 24th to cancel my reservation without penalty (my reservation was for Monday Sept 26). About 1-2 hours later, we decided to cancel the reservation. I was given a customer service number that kept me on hold for 25 min then disconnected. I tried again - same thing. Then I called the new reservation line and finally got someone who transferred me again and they could not find my booking.They gave me the hotel directly.

Booking.com is a scammer site, stay away! They illegally collect your data of your unfinished, unsubmitted booking, and pass it to the hotels that you are not booking with, and come back to tell you that you have made a reservation, and you must must pay the fee. It is scammer site, stay away. Do not enter any data!

This is the second time I used booking.com and both times things got messed up. I rented a room at Holiday Inn Express Irving TX at 89 per night going to be there 12 days. When I checked out on the 12th day my paperwork shows I was charged 525.00 more for my stay. The rate fluctuated from 117 to 162 per night. NEVER again will I use either place.

Im really, really disappointed with service they provide. Im a homeowner and I give apartments to rent with them. I have many, many no shows. People booking and I should confirm for each guest, and on the day of arrival they dont show up. Booking.com dont help us to get from them the cancellations fee, even though its clearly stated in case of no show they should pay 50% of the booking cost. They say they dont deal with money and I never get paid. On the other hand if I want to cancel a guest who is coming in 3 month because of renovation or any other reason, they say "oh you cannot cancel the guest". They will relocate the following guest and if they find him a more expensive house I should pay the difference. Its sooo funny. Im really, really tired with them. Im seriously thinking of closing the account with them. They are thief's. They take from me 18% commission and on the beginning of the month their invoice is ready.

In August 2016 I've booked a room with Booking.com for one night in Barcelona. I gave the hotel my credit card no without my CVM. Arrived there, this is not a hotel, is a room in an apartment in a block of flats. The room is small, two persons hardly fit inside, the bathroom is glued to the bed, the walls are thin and the noise from the other 5 (I think there were 5 or 7) rooms of the apartment can be heard easily. The room is far far away from what they showed on their Booking page. I said to the housekeeper I cannot sleep in such condition and that I cancel my booking due to the non adequate accommodation conditions. I cancel the booking online.

I booked a room within Booking.com just to get to the hotel and be told there was no room for me despite being give a confirmation email that my room was booked. There was no other vacancy in the town we booked at and Booking.com refused to let me speak to a manager and told me there was nothing they could do for me that it wasn't their fault. Their suggestion was to drive an hour to the next town and get another hotel but would not give me a discounted room for the trouble. They were very rude and I had to threatened to report them to the BBB to get to speak to a manager. So ridiculous. Awful awful customer service. Should have gotten an apology and a discounted room for the stress they caused. We ended up having to drive so far and get another room that was a huge downgrade from what we booked. Very disappointing.

I was skeptical about booking through an online service but went ahead and ignored my better judgement, big mistake. They say right on the confirmation you have up to midnight of the day to cancel your reservations with no charge. We had problems right from the start of getting to the hotel. It was not close to midnight and since the hotel (Destin Inn & Suites) was having issues we decided to cancel and find another hotel. They refused to give us a full refund and went on to say that Booking.com has had problems like this in the past telling people they would get a full refund. Needless to say I ended up paying for another hotel and part of this hotel even though the hotel and Booking.com said again I would get a full refund. They even sent me an email saying my reservation had been cancelled free of charge! How is it free if I got charged? DO NOT USE THIS PLACE!

Back in March I reserved a river view room for 2 nights through Booking.com. I was notified several days later that a river view room wasn't available and I would have to go with a non view room. Yes it was purchased as a non refundable transaction but when they don't deliver the product/service you expected should that policy still be applicable. I guess if I see a particular car on a lot with new tires, purchase the car and when I actually pick up the car the tires have been changed out with bald ones I have no recourse? With Booking.com's non refundable policy they could give me a tent in a field and it's still non refundable? Fits the term "bait and switch". I didn't use the reservation and am I'm still dealing with trying to get a refund. I have resorted to disputing the charge with my credit card.

I booked a loft for me and my family (senior parents and two kids - 7 and 9) for the period between Aug 20-23. The name of the place is Les Loft Mont Royal (4584 Saint-Denis, Montreal). The value was 497 CAD (without taxes) for a period of 3 days, for me, my parents and my children. The reservation confirmation stated that we could arrive until midnight. We arrived around 8:30 pm and the place was locked. I called the owner for about 1 hour, without an answer. I also tried calling Booking.com during this hour, without any response. After one hour or so, the owner answered, he got my reservation number, checked in his system and said that the place was sold out and unfortunately, the loft was rented to another person. I got very desperate because I was in a city I did not know and had 2 seniors and 2 kids with me.

I booked a apartment with Booking.com, it was Torre Yago Apartments in Benidom, Spain. We booked this holiday for two weeks. We were told English TV, well I went through all 50 but not one in English. Cleaning well Mon and Thursdays all the come for the towels. Why don't this company tell people all that comes with the holidays and not lies. I am going claim my money back, if not then the courts.

Lies, lies, lies. I'm out 618.00 for a 3 day stay at the tryp Wyndham in Atlantic city because I canceled the reservation 8 days before my arrival. They charged my cc 618.00 and went on, drove here anyways because I'm going to a wedding. I showed up to speak to the Indian manager sunny and he sold the room to another party and refused to do anything about it. He said "you booked with Booking.com". So basically they charged me for an empty room and charged someone else that's in it now. I'm upset. Isn't this considered fraud?

Booked my first hotel via booking.com. Hotel Gran Via in Burgas, Bulgaria. Gave my debit card details several weeks before I booked. Received confirmation from the hotel. No problem. A few days before I was due to arrive at the Hotel Gran Via they wanted payment. I gave my card details as before. Then I get a message from the hotel saying my bank had declined my card which was very odd as the account had plenty of money in it. Called the bank and they said they have no record of them even trying to collect the money so they could not decline it if they wanted to.

I am a Marriott's Rewards Member. I used Booking.com for a 4 night reservation on Columbus weekend for Renaissance Hotel, Las Vegas (Booking number ** on 15th September 2016) with breakfast, free cancellation, pay on stay, double room with city view. The confirmation email that came within minutes looked even better at first with a lower total but on close examination it was shocking and indicated I could not cancel and if I did, the full charge of $1,104.32 would be executed. Further the breakfast was removed and Card was to be charged immediately. Luckily I had snapshots of whole booking process and insisted on free cancellation. It was a major nightmare, especially, because I had already purchased air tickets. No one needs to be up at 3am trying to get an agent to live up to advertised offers.

When I booked my hotel reservation on Booking.com they say "book now pay later". That was a lie from the start. Then they don't say that the room is non-refundable. It's all a lie and the customer service representative they won't even let you talk. Never again will I book on any of these sites.

I gave this a one only because you cannot choose a zero. I booked through trivago and when I got my confirmation it was from Booking.com. The hotel is not as advertised. I did not get an ADA compliant room so I am unable to use the shower. When I went to cancel and check out I was told I would not get refund. The reservation cannot be canceled without forfeiting the entire amount of the reservation. Now I am stuck in a hotel that is not in a safe neighborhood, and where I cannot shower for the next 10 days. I have to wash in the sink. Which by the way does not have a plug. There are no drawers in the room so you cannot unpack. The hotel is awful. Do not book at Microtel and definitely do not book through Booking.com.

Be wary of the website because they don't clearly indicate when payment is due. They indicate a rate is special so it is nonrefundable. You have to hover your mouse over the condition to see that payment will be charged to your credit card anytime. To add to the confusion they don't get your CVV so you think you are merely reserving the room. I only found out that my card will be charged immediately was when I received their email confirmation.

I have been traveling so many times. This is the time I feel mad. Booking.com gave me a wrong conversion US price. Failed to inform me the rate of actual rate being 4% higher as the hotel overseas charging me. When I called booking.com they claimed on their site it mentioned. I read all over. It never said anywhere on the site the actual charge could be higher subject to the Hotel overseas rate while they charged me a commission due to a foreign credit card. It is USD 120 more than what Booking.com quoted. Also when I spoke to the booking.com the agent is so rude and unprofessional. As a customer it is not right to not charge the exact rate as quoted and not disclose this when customer made their booking.

I reserved a hotel room months in advance just to receive an email a week before my stay saying that the hotel won't be able to honor my reservation. I then proceeded to go on the website and cancel the reservation. I received an email saying the room was canceled. Then the following day, I continue to get emails and phone calls on my home phone and cell phone to the point of harassment. I go to my emails to locate the proof of my canceled reservation and it's not there! I go back to the site to try to cancel my reservation and it wouldn't let me do it. I ended up calling the hotel myself to cancel and receive a confirmation number. I live in NJ and booking.com had people calling me from France and the UK. They did not pay attention to the time difference and I received calls during unacceptable times. I will NEVER use them again!

I am just so shocked. I wasn't aware of all the awful experiences that people had had with booking.com until I merrily went down that route myself. Book now pay later - how misleading. I am eternally grateful to my credit card company alerting me and rejecting a request of 3000.00 leaving my account, under the umbrella of unusual activity on my account. This was within a short period of confirming my booking. I cancelled the booking immediately. Do not use booking.com. I did note the paragraph saying something along the lines that "a hotel may take an amount from the credit card to test the validity of the card" is this the protection booking.com have in order to transfer the blame and effectively say they had no control over the hotel? I'm not versed in law but it may indicate why it is misleading. I'm so disappointed.

I booked a room at the beach for 2 nights. When circumstances changed and I needed to cancel, I was unable to contact them to cancel. I more than met their cancellation deadline via emailing their customer service email. No luck! I am out of a job and now out of >$350 for a hotel that I cannot stay in. DO NOT USE BOOKING.COM. I wish I'd read the reviews!!!

Booking.com is a misleading platform. I booked online for two nights at the Serena Hotel lake Victoria Uganda for $180 per night, only to be told upon arrival that these tariffs exclude taxes and that I could cancel the booking. The platform is silent on taxes and states that cancellation is free. Upon cancellation the website disallowed cancellation and notified it would cost $180 USD. I strongly advise people not to use it.

So I booked a nice hotel for me and daughter for 11 days in Jamaica, how exciting, just to be contacted few weeks prior to travel that they've made a mistake and I got to pay twice the amount I was prepared to pay to start with. They made a mistake, but I got to pay for it one way or other, as no time to reserve elsewhere and find a decent place for us, or got to pay double the price. :( My problem is that, I made a mistake earlier that year, booked a hotel somewhere and didn't check that I got date wrong, yet I had to pay for it. :( Now they made a mistake and I still got to pay for it. :( Avoid this company if you can!

I booked two rooms from booking.com last week at the Neptune Beach Days Inn which you rate as 7.1 and was very disappointed. The hotel is very dirty, smells like smoke, provides poor service, very loud and has a problem with their fire alarm which goes off when it rains at 6:00 AM. It rained during our entire stay so we woke every morning to the sound of an alarm. I have tried to contact booking.com but have received no return call or email. I have attached pictures of the property, room and pool area. Kindly refund the entire amount paid. A total of 12 pics will be forwarded for your review.

This was the WORST experience I have ever had. I made a reservation for 1 night (yes they ** up a one night reservation). AND when I got to the hotel, they didn't have my reservation. I had to find another hotel by driving around. I was able to find a beautiful hotel with no help from booking.com, even though they claim to be very helpful at fixing their mistakes. And the woman on the phone kept ranting and raving about how great booking.com was and how she would fix it. ** you **. They THEN were supposed to refund me the difference in price from the hotel. When I called to have this done, after sending the receipt like they asked, they told me it could take 10-15 business days. Uh yeah ** YOU. DO NOT BOOK WITH BOOKING.COM. YOUR STAY IS NEVER ACTUALLY ** BOOKED.

I'm writing on behalf of my mother in law. She booked an apartment to stay in New York for 30 nights through the Booking.com service. The reason for her prolongate stay is that her daughter (my wife) is having babies next week. The booking was done with more than 3 months on anticipation. However, upon arrival the Booking.com people told her that they made a mistake and the apartment was not available, even though the payment was already discounted from her credit card.

I am being charged by Booking.com for a full stay at a hotel in Puerto Rico because supposedly I never cancelled my reservation. Charges incurred are about $500. Yes, it is very pleasant to see a charge on your credit card statement for something that shouldn't have been there to begin with, because I never stayed at this hotel AND I did call them cancel my reservation. Now the wonderful process of claim disputing begins. Thank you Booking.com, you guys are awesome. Too bad I'm required to grant at least a 1 star rating. Oh and by the way, yeah, it makes total sense for someone to NOT cancel a reservation for something they have NO intentions to go to. Your logic is truly remarkable!

Booked room for September 2nd and 3rd through booking.thieves.com. They charged us $476.20 for the 2 nights at check in. The couple ahead of us only paid $110 a night and they were just walk ins. The woman behind the desk said "regular price is 158 a night I can give it to you for $110". That's $220 for 2 nights compared to our $476.20. We both had the same type of room. Called booking.thieves. They gave me the good old run around. They put the blame on the hotel so I called Holiday Inn corporate. Talked with a very nice woman on the phone. She told me next time to call the hotel directly to make reservation not a third-party so I called ** head back up at booking ** heads.com and gave them a few of my favorite words rotten **. I will not use booking **.Com again.

I have been using Booking.com for more than 12 years now. To my surprise when I needed their assistance the most they treated me like a pest. As long the hotel is willing to fulfill the obligation dealing with booking.com is ok. And I say ok because when you book through booking you receive second class treatment. Now you are wondering how come, let me enlight you. Every room I booked through booking.com, I received the worst room at check in. I had almost always requested a better room on spot. The thing is that dear booking.com is charging the hotel 20% of the whole amount you pay. And they still insist calling you a guest when you in reality are a customer!

I booked a hotel for August next year in Blackpool and it said on the site that payment would be due on arrival. Went to get my rent out of the bank and was £140 down. Couldn't understand this. Got a statement and the hotel has taken the payment now. I have to save all year for trips like these as I am a single Glen mum with 3 kids and now in arrears with my rent because of this. I have emailed the hotel and Booking.com with no reply. Don't know what else to do.

We booked Apartments Sal Rossa, Ibiza 10th September 2015 via Booking.com and the hotel took the full amount. Two days before we are due to travel and the hotel has cancelled our reservation with no explanation whatsoever! We were left frantically trying to book alternative accommodation, which we have managed but at twice the price! Booking.com can offer no explanation and the hotel will not discuss the issue! AVOID Booking.com and Apartments Sal Rossa like the plague.

I appeal to all those who are affected by BOOKING.COM to team up and fund raise in order to take legal action of their miss-selling. I suggest if we all raise 15 it will be enough to secure a legal representative. This should not go quiet otherwise they will be richer through this scum. Booking.com is unreliable and makes false adverts. When you access the site or application by your phone, it will redirect you to a third party hotel site. The site becomes unclear with their policies because Booking.com had initially stated for example free reservation, free cancellation, pay on arrival, reserve by bank card etc. These are attractive advertisement that you do not see when you are reserving a hotel. After reservation, you'll be shocked by the email you'll receive of, "thank you ....! Your reservation is now confirmed".

My family and I signed up with Booking.com to plan a trip to Fort Lauderdale, from the Bahamas, to stay at the Towne Place Suites for 6 days and 5 nights for $595.00, they gave us the option of paying when arrive with cash, when we drove there we was hit with they don't accept monies and that I will need to pay by credit card, and that the amount the Booking.com gave us was wrong and would be an additional monies along with a percentages down for taxes.

Recently I booked a hotel and later discovered access was through side lanes. I felt it was not safe at night for me and daughter and wished to change. However the room I booked was at non refundable rate. I called booking.com toll free and a friendly person put me on hold briefly to call the hotel and quickly effected a free cancellation for me. I was pleasantly surprised. That allowed me to book another hotel I felt was safer. I am very grateful for the friendly, quick, efficient way it was handled at booking.com.

Booking.com lies. It often states that there is only one room available but once booked the site still states "only one room available" and they are not always cheaper than booking directly with the hotel itself.

I booked reservation for holiday in January 2017, yes 4 months away, on Booking.com site. I looked at FREE cancellation of this property up to 29th December 2016. They took my debit card details only in case of NO SHOW, where they would charge you the 1st night's stay only. I made very clear that I would pay for my stay at accommodation when I arrive, as I have stayed here before and paid them on arrival. To find that only 6 days of booking, my bank was charged half the payment of the stay, in which I phone Booking.com, and they told me that the property was allowed to do this! Then why state FREE cancellation? In which I still haven't received any re-payment back into my bank.

Disgraceful abuse of the booking guidelines by booking.com. Hôtel Pullman Toulouse Centre took money off my account even though their invoice stated they would only deduct the sum when I was in the institution. Summarily took off the sum 5 weeks prior to the date of stay. Booking.com simply won't even help me get a partial refund when I tried to adjust the date of stay or cancel 3 weeks prior to the date of stay.

I recently booked a hotel through Booking.com. I do not typically use online booking sites so I am unfamiliar with some of the terminology. When booking the room, Booking mentioned to me that the room was non refundable. To me this means that I will be charged on the date of the reservation regardless of cancellation. Apparently to them this means the hotel can charge me at any point in time. I didn't receive any clear warnings of this. My account is now near zero and I have a new-born child and mortgage payments due. Booking offered no course of action to resolve this because the company refused to refund them. Booking makes a ton of money from all the reservations that go right, however they can't spend the money to right their wrongs. I will never use booking.com again and I would advise anyone else to do the same.

Went online and via phone multiple times per info on website - disconnected, request would not process. Called hotel. Told up to Bookings.com. Called customer service next morning - they were not accommodating. Not possible pleased with this agency.

When hotels have no vacancy, Booking.com oversells rooms. They make it the responsibility of the hotel to find a room for the guest and charge a "walk" fee to the overbooked hotel. This is clearly fraud.

Terrible experience. This accommodation was booked in advance and received a 8.3 rating by Booking.com. When we arrived, it was full of public housing, "bums" and "losers" everywhere, & we felt unsafe for ourselves and our property. We voiced our concerns to the manager, but they refused to give us a refund, not even a part refund although we did not even enter the room. Put this down to a bad experience, but I would NEVER use Booking.com ever again, or refer them to anyone. SHAME ON YOU Booking.com for misrepresentation of a property.

Booked a hotel, changed mind, clicked on cancel order option which conveniently goes to an error page making you have to call to cancel reservation. Waste of time and a bad business practice.

If I can give a 0 star I will do it. The Booking.com customer service is very bad. They did not book for the right days. When we been to the hotel, the hotel told us that they need to charge us for one more day. If we need the refund we need to talk to Booking.com. We called the customer service of Booking.com. They said it's the hotel that charge us, there is nothing they can do and they did not book the wrong day. It's not about the money, it's about the way the handle this especially when you are traveling. DON'T USE BOOKING.COM!!!

I was told that I couldn't cancel the reservation and that I couldn't get a refund for this. My credit card said that Booking.com couldn't do this and they got me a refund. Don't listen to what Booking.com says and I would ignore ever doing anything with this company again!

I made reservations for Labor Day weekend. I got called into work. I work in the medical field. They refused to refund my money or change my date. All I asked for was a change of dates. Would not work with me at all. They basically stole my money. I will NEVER do business with this company again. They kept telling me it was on the hotel. I talked to the hotel manager. He explained how it worked. He really wanted to help me but his hands were tied. Booking.com refused to work with me. They just wanted my money. Thieves. Very bad business practices.

Book a hotel room for August 28th and 29th. After I confirmed the date and reservation they changed the date and sent an email not informing me of the date change. Once I arrived at the hotel it was brought to my attention that I was booked for another date. Luckily the hotel still had a room but I had to pay $100.00 more than what was posted when I confirmed my dates on Booking.com. I also had to cut my vacation a day short since I had to pay the different price than what Booking.com had confirmed. I will never book with them again.

I was searching for a hotel for a trip. I made a reservation, 5 minutes later we changed our mind. Through 5 phone calls to the hotel and Booking.com, we finally got our money back. BTW the cancellation fee was the whole amount of the reservation. Finding their phone number is impossible... 888-850-3958. ASK for a supervisor and really complain. They just reversed the charges.

We used to use booking.com all the time being that we are travel bloggers. Anyway in January 2016 a group of 7 people booked 4 rooms to stay in August 2016 so we booked well in advance and with just less than a week to go we get a email saying they and the hotel can't hold their end of the bargain. Seen as it's now peak time of year in our destinations getting busy I can only guess they are getting offered more money. But then what's the point of booking in advance? They say we have no choice but to find an alternative but like I say it's peak time so now we're paying top money for a low hotel. And to top it off they say we have to pay for the new hotel ourselves and wait for a refund bearing in mind a group of 7 people comes to a total of around £3000. Absolute waste of time and now stressed on what's going to happen. Stay away from booking.com and the hotel - Apartment Sal Rossa Ibiza.

I was charged for a full 12 night stay at a hotel I didn't stay at in Greece. My plane had mechanical issues and I was rerouted and on my journey attempted to call the hotel a dozen times to tell them I would be arriving late. I even had a hotel send the hotel an email. His fax machine was on for every call. Arrived 2 days late and told them I had been calling and an email was sent and they said that they didn't have a room for me. I was handed a piece of paper written in Greek with the Booking.com logo on it. Figured I would have been billed for the 2 nights or so but he billed me for the entire 12 days.

Went to Grand Hyatt Hotel. The only thing grand was the price and the size of the hotel. Free Wi-Fi was the only amenity this hotel offered. Room had 2 beds (though comfortable, did not demand the huge price tag), a crappy fridge which door did not close all the way (same with the bathroom), no microwave. And the indoor pool was practically outside. You had to go out into the corner of the lobby, and had to mix with any traffic that came from the Metro (in D.C.) and used the "Grand" Hyatt as a shortcut. Not cool to go to the "fitness room" that seemed like it was tacked on as an afterthought to the hotel. Staff was nice but overall I gave this place one star on Booking.com. I NEVER saw review. I doubt if it even posted. And why would it? NEGATIVE FEEDBACK WOULD KILL THEIR SALES. Clever!!!

Booked an apartment. Told there would be free parking. Not provided. Told to pay for parking and would be reimbursed. Have email confirmation arrangements. Submitted parking receipts, no reimbursement. Did not even reply to the email. Booking.com not to be trusted. Unreliable.

I won't be using Booking.com again when booking a hotel. The link I clicked on was for Comfort Inn, but what I got when I booked the hotel was Farmington Inn. Whether or not I should have paid attention to the name of the hotel, the link was bad. The Comfort Inn I had meant to book told me this had happened several times. Also, go ahead and do a google search and you will find other instances of this happening with Booking.com. SMH, what a joke of a website.

The West Hotel in Edinburgh has charged me 45 pounds for cancellation fees. Booking.com has never sent me a confirmation email stating my reservation. My reservation was for 4 nights and I have never received a confirmation. The company has also denied my request when I have rang requesting the confirmation email that they said they have sent me. They could not prove to me that they have sent the email. Apparently the cancellation policy was written about in that confirmation email.

I booked 2 rooms in Solvang, I got a confirmation from Booking.com. When I got to the hotel, there was no reservation booked. We had to look for other hotels, very disappointing. I am a business owner and find this very unprofessional. I will no longer use, nor will I recommend Booking.com to any of my customers...

I attempted to book a hotel room with this company last week. I received an email from them stating that I had not completed my booking. They said I could try again to book. When I tried to rebook, I got a message that said there were no more rooms available, so I booked a different hotel in the same town. Yesterday I got a "no show" notice from booking.com and a bill for €225 for a hotel I had not realized I had a reservation for. I looked at my bookings on the booking.com website and found no reference to the hotel among my listings. I only saw the name of the second hotel I had booked. I immediately tried to resolve this with booking.com and the hotel, and with no success. It looks as if I will be paying €225 (about $250) for a hotel I had no reference to. I have told booking.com that I will no longer be booking a hotel through them and to cancel my account.

Hi, I booked an apartment for my son and family for 13/08.16 through Booking.com. They arrived in the remote village which was 30 miles off of their route and could not find the place, this was 10:30-ish at night. I telephoned the place where I had booked only to be told they had not got an apartment free. I had to telephone my Spanish friend in Majorca and she telephoned the place for me and was also told they were full. Erica (my friend) told her I had confirmation of the booking for an apartment and she had to help. The lady did find my son and family in her village.

In a nutshell it's a basic middle man website. They make things much more difficult than going straight to the resort. "Booked" a room 10 weeks out, got a confirmation the whole deal. A month after that they sent me an email saying the room was no longer available. Call get it sorted out, then two weeks after that, started getting more emails saying I had yet to confirm. Of course they're all from different "agents" which know nothing when you call. Luckily one guy was helpful, he must be the only one there doing anything. Then again he didn't tell us the resort didn't take AMEX so it kicked it back, so who's to say. This was probably the most amusing part to me: "We would have liked to discuss your reservation at Sea Mist Resort, a VRI resort on the phone, but unfortunately it wasn't an appropriate time to call you."

Whilst on holiday in Italy and specifically being in Florence, I had booked for 2 nights at hotel Michael Angelo in Milan through booking.com. Due to a decision of wanting to spend more time in Florence, I cancelled the booking in Milan ON THE SAME DAY WITHIN A FEW HOURS. I received a confirmation from booking.com that my booking was cancelled. Nowhere did they advise me that despite me cancelling my booking, I will still be charged the FULL amount for the 2 nights totalling 202. Only after I was advised that my booking was a non-refundable one I went back to the cancellation notice and found a DRILL DOWN notice advising me of this. If one doesn't click on it, one wouldn't know that it is non-refundable. If they would have told me that then I would have kept to my original schedule and gone to Milan on the dates booked.

I had a reservation for 26th to the 31st of August. Today is the 27th of Aug @6:30 am and I'm checking out. Are you serious? It was the worse night of my life at the Vagabond in Bakersfield CA. Not only were there people with tattoos all over their face but they were in and out all night selling drugs. When the Sun went down all the riffraff came out of nowhere banking in the rooms that I guess these people live in there have prostitution going on here and when I was packing my thing I found a syringe on the side of my TV clothes behind the TV. Like really? This is the places you want to give touch your consumers? After this I'm getting ahead of the BBB. You need to evaluate your hotels. I hope I'm compensated for the hell my son and I had to go through.

I will NEVER use this site again. All over the place it advertises pay when you get to the property. I always check for any additional charges or resort fees. Nothing was shown. I was fully intending on paying at the hotel when we arrive next month. Well! I like to keep my budget in check. Two days later I was about to head to the grocery store so I needed to check my account. THEY CHARGED MY CARD FOR THE ENTIRE FEE. No pending hold or anything! An actual charge! Meaning my money was gone.

Had a horrible experience with the hotel I booked through booking.com. Wrote a negative review about it, calm and objective, nothing rude or inappropriate. Booking.com refused to post my review. Now I wonder how I can trust the website at all. It is unethical. Stay away if I were you. Use Google map to find hotels in the area to get better deals and save yourself a lot of trouble.

Booking.com is a joke. They show rooms and details with a price and as soon as you book it everything changes and when you try to cancel you're charged the full price. Extremely pissed off right now and customer service was a joke and said nothing they could do to make me happy or help me out. Don't use Booking.com.

We booked a hotel room with Booking.com and asked for an upgrade room. They sent us a confirmation email stating our upgrade had been approved by the hotel. All good you may say? No it wasn't as when we arrived they did not even have a booking at first then after lots of searching found our booking but not an upgraded room as we were told we had been confirmed as having. They did not have one so we ended up in a poky room which was not to our standard. We complained to Booking.com but they blamed the hotel, and no apology from either. Do not book with these cowboys as they are full of it, and there will be no way on earth I would use these ever again nor my family or friends. A totally disappointed customer.

I have been booking hotels for over five years. I have never had any problems with anyone except then when it comes to having to cancel your room. You call two days prior. It's a problem. You give them everything they need to cancel your room and it's always a fee involved...

On my last trip I booked a hotel through booking.com. When I received the confirmation, I noticed an issue and tried calling customer service - to no avail, after being on hold for 20+ minutes, I gave up. Instead I emailed them, along with a screenshot, to explain/prove the issue. 10 DAYS LATER, they finally replied, telling me, there was nothing they could do, I should have contacted them earlier! Lost money and time, dealing with an extremely condescending customer service. Never again.

Having found a room on booking.com website I processed to make a reservation. It said free cancellation, pay at the property, no payment needed as I had no flights booked was I thought ideal! So wrong. They have pop ups that say "congrats you have got this for 300 cheaper." Do not click on them. They are a scam. You then receive an email saying you have booked nonrefundable room for dates etc. Straight away I tried to call booking.com, but after an hour on hold to Amsterdam gave up. I then emailed them. I decided to advise hotel so phoned then next they said "I'm sorry but the money has already been taken and you can't change dates."

I booked a room an entire year away from now which would have been late August 2017. I had to cancel the room yesterday. When I received my cancellation notice via email there was a $25 cancellation charge. I called. They told me the cancellation terms are: "If canceled or modified up to 7 days before date of arrival, a fixed amount of USD 25 will be charged." This is outrageous!!! This reservation was an entire year away and did NOT put the hotel or Booking.com in a bind to fill this space up. I have used other online reservation companies and have not had to pay a cancellation fee. This is outrageous!

Reserved a one night stay at Village of Loon Mountain. Paid 190.75. The pictures of this particular place were very deceiving. The place was dilapidated and had a strong smell of mold. Keys did not work. Ceilings stained, phone hanging off the wall. One plate. Railing broken. Kitchen table pushed up against a door apparently to separate rooms. Balcony railing was falling apart. Village of Loon Mountain aloof and of no help. Refused to refund money. I checked other condos/lodging and all were less expensive and much nicer. From now on I will do my own research and booking. I am unsubscribing to Booking.com.

While trying to book accommodations in the Cooperstown, NY area for just one night, I turned to Booking.com as we were having difficulty finding a room during a popular time in that area. Booking.com showed availability at the Inn at Cobleskill. Not our favorite choice, but we really needed the room, so we booked it. Booking.com took our credit card and sent us the confirmation. Upon our arrival at the hotel, no such reservation existed, and the hotel was full. While we are luckier than most as our credit card was not charged, I am extremely suspicious that Booking.com does not have the connections they advertise. We were left late at night with a long drive as a result, and were unable to participate in the planned activities for the next day. I will not use Booking.com again, nor will I recommend it to anyone.

I have booked and stayed in Marine Tourist Guest House in Negombo. All payments have been done in cash and I have all receipts proving that. 2 weeks after the stay, the amount of £500 was taken from my account by booking.com and transferred to the hotel. It was unauthorised payment. The service has not contacted me or ask to confirm the payment, even though the hotel cost was £30. It is unlawful and dishonest practice from the Booking.com and the hotel.

If only negative stars were offered. Booking.com doesn't deserve 1 star. Go a different route!!! Book another way!!! Their free cancellation is anything but free. I cancelled a booking online in LA within 3 minutes of the original booking utilizing the free cancellation green tab, BEFORE the hotel had charged me anything BECAUSE the hotel's reviews were SO bad, it was in a crime-ridden area, filthy and too far from my doctor's appointment. Twenty minutes later the hotel is charging me a fee the same cost as the booking. Called customer service immediately & the representative would not help me, directed me to call the hotel myself. No help.

I made a booking with a hotel in Paris through the Booking.com site. The booking was one that could be cancelled without penalty up to a certain date in September 2016. Booking.com stated clearly that no money would be taken from my account prior to attendance at the accommodation and definitely not until the expiration of the cancellation period. I had cause to cancel the booking. I received the below confirming the cancellation without fee: "We can confirm that your reservation at Chat Noir Design Hotel has been cancelled. You don’t need to take further action, but if you have any queries for the property... Check-in: Friday 9 September 2016, Check-out: Sunday 11 September 2016. If cancelled or modified up to 2 days before date of arrival, no fee will be charged. Free cancellation."

I had reservation free of charge with Star Holiday hotel in Istanbul, and I cancelled the reservation because of problems happened in Turkey and till now 40 days with the Hotel and and Booking.com to get my money back and no action taken from their side.

My father passed away and I needed to move my vacation to a later date so I could plan and attend my father's funeral. At first they said I would be able to move the date. However, the website, Booking.com will not allow me and I have emailed them 10+ times and nobody will help me move the dates. I paid 126 Euro for two nights and 55 Euro for another hotel. I will no longer use their service.

LOSING ITS RESPECT. Hello, I have to inform in all the possible platforms of my discouragement with BOOKING. I have been using booking for many years and had no problem until now. I made a reservation for an apartment in two months advance. Due to work problems as soon as I reserved I cancelled in less than 24 hours. They never informed me that I was going to be charged with the total amount – or that it was nonrefundable. I was not informed that there is behind the site tools with a question of time policy.

I wanted to be in the area when my nieces were there with my great nieces. Every place in the area seemed to be booked up until I tried Booking.com. They had a room available at "Colonial Shores Resort" in Hampton Bays, NY. I was told that there was a "full complement" of pots and pans in the room. The six nights I booked for came to something over $2,400. When I arrived the woman in charge demanded immediate payment. I told her I might leave after four nights, but she insisted on payment for six. I gave her my debit card. She told me it had been declined, but she had put a charge of about $250 on it. I should have known something was wrong. I had made sure to put enough money into my account to cover the charge. I gave her my credit card. She put another $250, and a charge for $1,030 on that. Instead of a single room, I was in a two bedroom suite, with one queen sized bed in one room and two full sized beds in the other.

We booked through Booking.com for a special overnight stay. They offered the Sea Princess Hotel Great Yarmouth 75.00. It was crap. The room was no bigger than a broom cupboard. The windows rattled. The so-called shower was only big enough for a mouse. The room and decor was old and run down and lacked care. Noise from other rooms was far too loud. Drunks in bar, tossers begging ** off you outside. I asked for a refund and they ignored me.

Student Haus Wembley booked via Booking.com. Shocking. Bad bad bad. Dirty. Hot. Uncomfortable. Not as advertised. Padlocked cupboards. Fuses removed. Shower dirty and faulty. Booking.com denied responsibility then offered a small refund and now, on our refusal, are acting like we don't exist... A shockingly bad experience from a shockingly bad company. They should be ashamed. Booking.com? Booking.NO! Avoid...

I booked a stay through booking.com at a place in Greece (Syvota) called LIODENTRO-OLEA and 2 days after I got my confirmation and pin, the owner refused to honor it stating a mishap at booking.com's site about length of stay in the place which booking.com accepted that there were no such a thing. After continuous conversations at my expense and time, the owner admitted the fault and offered to have us stay at another apartment she owned, as long as we cancel the reservation.

Booking.com refund policy can be compared to going down a slippery slope. Booking.com blame the hotel and hotel blamed booking.com. I got entrapped in taking a trip because of pre-pay stipulations and a non-refundable policy. I didn't intend to book. I was searching out options for travel and was tricked by a timer for a special rate which didn't allow you to change your mind. The staff mostly were not friendly and incompetent. Housekeeping walked into the room without knocking. Continental breakfast was poor and disgusting. The double bed was in entrance of the room which is virtually unheard of when booking suites.

Like others, I booked a room for a guest from out of town who then cancelled. The booking listing did NOT say it was non-refundable. When I tried to cancel, Booking.com claimed that they didn't hear back from the hotel yet and that I needed to contact the hotel to request the cancellation. When I called the hotel, they said that Booking.com is the only entity to make changes, that the hotel doesn't deal with it! I live in the same town as the hotel and I will go down there personally to try and get a refund. Meantime I've sent email to Booking.com located in Amsterdam. No phone number to call. Can't even log in. STAY AWAY.

The hotel we booked was disgusting and Booking.com would do nothing to assist us in getting a refund. We walked into the room and found holes in the floor and in the door. The hotel and Booking refused to refund blaming the other. There are thousands of bad reviews about Booking.com. Why are they allowed to remain in business?

They charge you when the rooms are advertised as "Pay at Hotel". No receipt or payment confirmation, which is a legal entitlement. Emailed their customer service 3 times this month. I got one reply which said to contact the hotel - written illiterately. Incompetent cowboys.

I had a pathetic experience with Booking.com. I normally book through MakeMyTrip but to my misfortune this time I made booking using this pathetic website. I and my expecting wife was planning a holiday in Munnar. We booked Munnar Heritage Cottage using Booking.com, for which I received a confirmation. (Booking No: **, PIN : **). Later when I packed my bags and made a move to my hotel, I called the hotel authorities and they informed that no rooms are available in the chosen property for which I received the confirmation and I was halfway to Munnar.

I made a reservation tonight. The website assured me there would be no charges until I checked in. Two hours later I cancelled the reservation and they charged me $219. This is a major bait & switch operation. AVOID AT ALL COSTS!

For the 2nd time had no room available when making reservations through Booking.com. NOT ACCEPTABLE!!!

Made a reservation with Booking.com for the crown club Calahoda, Spain through the internet. I checked into the place and wanted to turn on the air conditioning. There was none. I complained to the front desk manager and was told that I would lose my money if I checked out since I was past the refund time. Booking.com website says you can cancel.

We made a reservation 4-5 days in advance and used a credit card to secure the agreement. We drive 600 miles on Monday and received a text in the afternoon which stated they had overbooked and there wouldn't be a room for us. We called and spoke to Dave and he said it was Booking.com and said it was their fault and they had done it before. I asked him why they used them if they had done this before. He said it was because they got 40% of their business from them. So I called Booking.com and they said the bed and breakfast had not updated their inventory when they should have done it. Someone certainly knew more than 4 hours before. We asked for them to pay us for the room like the airline companies. Said they would not help and too bad.

I have written myself a mental note to NEVER use Booking.com again. This is the second time I have paid for a unused room because I could neither cancel or change the date on a reservation. Due to circumstances beyond my control, my travel plans changed by one day and they did not allow me the change option and I had to pay for two nights. I've written them off my book. No problems like that with Expedia.

I have made reservation in a Virginia beach hotel and had to cancel before a month of the reservation. Whenever I call Booking.com they tell me it will take time to get my money back on card and give me the runaround. Free cancellation should mean that I should be able to pay at the hotel - not taking money in my credit card and not returning. Can someone please help me? I can provide all the booking numbers if needed.

Travelling being my major passion I have travelled to many countries across the continents so far and I have reserved travel and accommodation without much problems so far. Prior to my visit to Glasgow, Scotland I booked a hotel through Booking.com for the first time and set off on the train to Glasgow. I received a call while I was on the train from Booking.com stating that the booking I made through their website has been cancelled and they might be able to find me another accommodation. And this was just minutes before I reached Glasgow.

Booking.com are allowing and promoting fraud. The best way to use Booking.com is to use an old credit/debit card, so it can't be charged in advance. They also don't allow you to leave feedback on places you have stayed, if the booking is cancelled by the accommodation. SO, what do they do if they have a problem with you (i.e. looks like you will complain about sub-standards)? They cancel your booking or put you as a no-show. Don't use Booking.com.

Free Cancellation? Not real. Option to pay when you arrive at the hotel? False. They used my card and took the money 2 days before we were even supposed to check in so we try to cancel because of their dishonesty and they tell us over the phone that their company doesn't do free cancellations. They then give me the hotel phone number and tell me to talk to them because they do the cancellations and refunds. I call the hotel and they are upset with Booking.com because they get this situation a lot and tell me that it's completely out of their hands when we book with a 3rd party and that Booking.com is giving us "the runaround". No money returned and no cancellation done. DON'T USE BOOKING.COM!!!

Used the site 2x to book a hotel in Niagara Falls. Both times the hotels were below average yet rated higher and both times I paid more than Booking.com posted on their site. Will never use their site again.