Booking.com Reviews

I reserved a room for 2 nights at the Jameson Inn in Brunswick, GA which is 4 hours away for my 4th anniversary and when I got to the hotel to check in, they did not have a reservation for me and had been booked for 2 weeks. The only hotel that was available was 20 miles away and I could not afford it.

I thought booking.com was great until I tried to resolve my first customer service issue. The hotel was listed as free cancellation; however in the fine print of the booking this was NOT the case. The initial representative seemed very helpful. However the supervisor, I could tell, was not at all interested in doing anything to resolve my issue. I was willing to be flexible and work with anything that could be done. She was being nice but not in a genuine way. She had no intention of exploring other options for me. She gave me a lackluster apology and sends me on my way, while giggling at my frustration as we ended the call. I work hard for every dime I save for vacations and I would rather pay up front and know that my money is secure than to ever gamble with booking.com again. I lost $580 with booking.com.

The company violated its cancellation policy and is attempting to charge me $3,000+ for a cancelled booking. When you book with them, they say you can cancel with 24 hours but if you try (even days in advance) the website crashes or tells you the option is not available. If you contact customer service, they are slow to reply and say "call me at the number below" and don't give you a phone number. The hoteliers I am dealing with also say (3 different companies) "don't deal with them. Just cancel."

APPALLED HOW I GOT BRUSHED OFF!!! I called to change a booking from the 3rd -4th July to May & no record of my booking I had paid for months before. I spoke to ** in Reception at Bass Hill Tourist Park & Motel with it staring her in the face on her screen. I was asked for a Reference number, explained how my RAM in other laptop was fried when lightning struck the ground October 2014. Still was asking for the "Booking Number" after this sentence. She said for a 2nd time how there is no booking under this date or your name.

We reserved a room through Booking.com. The telephone for the hotel was incorrect and we ended up getting a shuttle to a Fairfield Inn but at the wrong location. We were given the run around by both Booking.com and Fairfield Inn Hobby Airport. Zero customer service. No one wanted to take responsibility for having an incorrect phone number listed. We felt Booking.com should have refunded our money - it was their website and confirmation page that we got the information from. And, the Fairfield Inn at Hobby Airport manager was uncaring, never apologized for our travel misfortunes, never offered any kind of refund or discount on a future stay. They DON"T CARE!!!

I made a reservation three weeks prior to my requested date for a hotel. After my arrival to the hotel, the hotel stated that I had a balance. So I paid it. As I am walking from the check-in, it dawns on me that I had already paid for the room with another credit card. I went back to the desk and they said that is impossible because Booking.com doesn't charge the card, that it's always done at check-in. So I show the copy of my statement to the clerk, who calls for the owner, that repeats what the clerk said which is that Booking.com wasn't supposed to do that and they can't find payment - even though the statement has the hotels name on it - and they didn't receive anything as way of booking.com.

I booked accommodation in Europe for myself and nine work colleagues. I collected the money for a deposit on a chalet and flights, €5,000 in total. I booked the chalet through Booking.com, entering my credit card details, which according to the website guaranteed my booking. I then put the deposit money on to my credit card. After this I booked ten flights which came to €2,500 approximately (non refundable). Next thing, I find the accommodation through Booking.com has been cancelled. According to Booking.com, the so called owner emailed me asking for the deposit to be wired to him and because he didn't hear back immediately went ahead and cancelled the booking. I check my emails very carefully and saw nothing that requested such a payment.

Also cancelled the accommodation and was charged $100 which was okay as it does state a charge will be applied, but I did cancel within 48 hours and I told them the reason was because when advised of the booking I realized I had to collect the key from another street and my partner has arthritis and cannot walk far. Booking was 3 months ahead. Then noticed that half my accommodation costs $255 was already deducted from my account. $155 was credited back into my account. I want people to know how quickly the accommodation was deducted.

Nightmare evening Friday night, booked accommodation weeks ago to stay at Qudos in Salisbury. Arrived there running late for an event to be told booking.com had cancelled my booking!! They both blamed each other, had no rooms. Let down.

Booked a room through Booking.com that was rated as 2 stars in Murfeesboro, TN. The room was essentially an apartment for transients. Conditions were deplorable and I didn't last the night. Booking.com would not/could not refund my money. I believe they misrepresented the property and that I'm entitled to a refund. Beware.

I just booked a hotel reservation for the 24 of June to 29 to Venice. They advertise said “free cancellation, pay later”. They said that my card won’t be charged, they ask for the card just to secure the room. Well it turn around- I got cheated on. I call 4/6/15 my bank randomly to check on something. The card was already charge by the hotel Ad Place Venice. The funny thing when I went back to the reservation through booking.com I saw a non-refundable written in red. I called the hotel in Venice they told me that the room was prepaid and non-refundable, that I did not read their policies. I won’t ever book with this web site because I was mislead by them. Shame on them stating "book now pay later, free cancellation". FYI be aware, call the place directly and find out about policies.

Book a hotel at booking.com almost a month before check in. Showed my confirmation but to my surprise they said I don't have any reservation. I end up booking another room and $200 more. I will never book with this company again. Horrible experience!

First they were a month off on the reservation. Now they are not refunding my money - had to pay twice now and was just lucky enough the hotel in Key West had rooms available. What a ** joke.

Reader beware of booking.com site. Even if you get the first result in searching.. stay away. I have booked room in Barcelona through this horrible site and then decide to cancel as it my right and comply with free cancellation policy. However the hotel did not refund and when I contact booking they keep sending email after email with promising they will resolve the issue and make the refund.. up to 2 months now I didn't receive any refund and booking stop sending any email and they just kept silence.

I made a reservation on-line with booking.com. When I arrived at the establishment, they could not "find any booking on their system". This after booking.com confirmed my reservation in writing. You will understand the inconvenience of arriving at a hotel (with no rooms available) and finding you didn't have a reservation with a family of 5.

I made a booking at bookings.com at a guest house. The guest house immediately took a deposit of 50% from my bank account. A week later 2 fraudulent transactions went off my bank account. Purchases of French perfumes. The only people who have my bank card details are bookings.com and they obviously gave my bank details to the guest house. Bookings.com is not prepared to assist. I consequently cancelled the booking at the guest house. The guest house also doesn't answer my query. Do not under any circumstances use bookings.com.

I booked a hotel room for my college-age daughter and her friend through Booking.com. When booking it, I read through all the rules to see if they would allow people to stay at a hotel if they were under 25 years of age; I found nothing to tell me that. When booking the room, there was a pop-up message advertising "free cancellation." So I booked the room and immediately got a confirmation; in the confirmation it said that the occupants had to be 25 years of age! So I immediately cancelled the reservation.

Booking.com advertises that canceling a reservation is free, but it is not. This Internet travel site/company doesn't tell you that it charges your credit card to reserve your dates and hotel, but does not return the conversion fees that banks used when switching over currency. I was charged $40 to convert the American dollar to the Mexican peso to reserve a spot for a hotel room that I did not stay in and cancelled during their specified time. This internet company should have kept to their policy and not have charged my card without rendering services.

We used Booking.com for a hotel in Bali, and it advertised the price as 656,900 IPR, and the retail price as 1,00,500 IPR. Believing that this was a decent deal, we booked, but as soon as we confirmed, it changed the price to the retail price, and then stated there's no way to get a refund because of hotel policy. Very sneaky, DON'T USE!

On a recent trip, I changed reservations a couple of times, using more than one online travel service. It was my fault that I lost track of a change I'd intended to make, resulting in a non-cancellation penalty from the hotel. How could I have avoided this (besides relying on my own memory during all the confusion of rapidly changing travel plans)? For one, by NOT using Booking.com. They don't send out friendly reminders of upcoming trips/reservations the way Expedia does, for example. A service like that would have jogged my memory and reminded me to make the cancellation.

I booked the fritz hotel for my vacation based upon the fact they had ocean view rooms with balconies. The picture clearly shows a bed with doors leading out to what appears to be a balcony. I called booking.com to verify and was told I had a balcony, only to find I was on the first floor with a partial view and no balcony. I asked for ** the manager to call me back. He did not. Instead had a CS rep email me a replay of a completely different conversation not even referencing the balcony.

I made a reservation for the Marriott Aventura through Booking.com for February 27 and 28 2015. On February 1st, it was cancelled and I was sent a confirmation of the cancellation. When I received my Amex bill, I was charged 421.70 for the 2 nights. I contacted Booking.com and was told they were "contacting the Marriott." That was a few weeks ago. I called Marriott myself and was told that they do not refund third party reservations, although they were sent a cancellation notice. Since then, when I call Booking.com, I am assured by their "customer service" reps that I will be called back that same day. No such calls come to me. I think it is pretty disgusting to cheat a senior out of over 420$. Beware of dealing with them. Despite their listing of a customer service department, they do not serve their customers! Shame on them!

My family made a reservation through Booking.com for a room in Phoenix for the Super Bowl. The accommodations were completely uninhabitable. There were exposed electrical wires, the entire room was filthy and smelled of smoke. In addition to the drug deal that took place outside the adjacent room, as we were unloading our bags. When we brought all of this to management's attention, they informed us that they knew of the drug dealer and acknowledged that they would not want to stay in that room. We asked for a refund and they became hostile toward us, telling us that we wouldn't find a room anywhere else during Super Bowl weekend.

After a long drive to Hannover Germany, we arrived at the address of our unit - Bornhof apartments - only to find the building locked and no way to gain entrance. We were forced to find another, more expensive, room at the local Best Western. I shudder to think what would have occurred if this had been during high season and all other rooms were booked! To top it off, WE were charged an 80 euro cancellation fee. I have complained to Booking.com but as of this writing we have had no relief. It appears to me that Booking.com does not confirm the bonafides of those with whom it deals on listings of properties. Please do what you must to confirm that the hotelier really exists if you use this agency.

By mistake, during the last 3 months I did non-refundable reservations via Booking.com. Later when I got the hotel confirmation and recognize my fault I called Booking.com and they managed to cancel the reservations. It happened also today - 31 March - ** (Amsterdam) was very cooperative to understand my problem and to help. In general I'm very satisfied with Booking.com. I think that we have to write not only negative comments but when happy with their service - good comments.

We booked a 5 star resort in Thailand, based on the information provided on booking.com's website. Two rooms, 4 nights, quite expensive. The resort was portrayed as peaceful and quiet, but on arrival our rooms turned out to be located next to the construction site of a new building the resort is adding. Work started at 7 am and lasted until sunset. The hotel did nothing to solve our problems and neither did booking. I requested some sort of compensation, based on the fact we would have never booked this resort would we have known about the construction, but they dismiss my request by saying that once payment has been done, the resort is responsible.

Booked an apartment on 1st street and told we would be met and let into the apartment for a walkthrough. The apartment was on the Lower East Side. Not 1st street. Nobody met us, key was in a lockbox on the ground attached to a window grate. The apartment was not the one pictured. It was grimy and had cockroaches in kitchen. The front door looked like it had been bashed in. My 16 year old daughter and her friend and I did not stay there. I called Booking.com from the apartment and they tried to convince me to stay there saying there are two sides to every story!

I book a room at a hotel and later found the room advertised cheaper. When I called booking.com I was told to email the receipt and I would receive a $46 refund. I did that and no response. I emailed twice and still no response. I am now filing a complaint with the bbb.

We made several reservations, after 3 weeks we received an email from booking.com telling us that the rates were mistaken and that we can either cancel them or pay 3 times the amount that we had made the reservation for. We called booking.com and the girl who answered did not like the complain and hung up the phone. Never buying anything with them.

When reserving a room through this website, I thought I was careful because I cannot afford any mistakes. I was told I would have an easy 24-hour free cancellation policy. Well that was a line of BS because gave them 96-hour notice and was screwed over with a $158.00 cancellation fee. As a single mom of 2, this really stinks. Do not recommend this site at all unless you want to pay for rooms that you won't even be staying in. Thanks for ruining Spring Break!!

Made a reservation for 6 days at JA Ocean View Hotel. When we arrived there after a very long flight, we were told that the reservation was cancelled and they had informed Booking.com. The manager called Booking.com for me and I was informed that Booking.com's email sometimes ends up in spam. I checked on my computer and could not find any email from either the hotel or Booking.com. Neither the hotel nor Booking.com could provide me with a copy of the email that they sent. I WAS CHARGED A MUCH HIGHER RATE I felt cheated. I want to warn other travelers about this.

Used booking.Com to book a room in Las Vegas. We decided to stay an extra day and booking.com when we let the hotel know we had decided to stay an extra day they inform us we would be charged a resort fee of 19.99 per room. This information was not so clear on booking.com. I called booking.com and they inform me this was part of the hotel and not booking.com. I asked if I could cancel "48 hours before our reservation". They inform me there would be no refunds due to the "Hotel policy". There is a 19.99 fee plus losing one day stay? I asked to speak with a manager. After 30min wait he explained there was nothing they could do.

We (young adults on Spring Break from ASU) reserved a hotel in Jamaica 4 months in advance. We received confirmation and all was good. The night before we departed, we had a bad feeling, so we called the hotel to confirm our reservation. They did not have one and told us the hotel and pretty much all of Jamaica was booked. We contacted Booking.com. Tried to talk with someone in charge, but could not get past the general reservationist. We were told not to worry, they would fix it and email our hotel confirmation when we arrived the next day in Jamaica. We arrived. There was no email. We were pretty much stranded in a foreign county with no place to stay. We paid $100 and went to the hotel we THOUGHT we had booked. They had no capacity, but talked with Booking.com and both argued that it was the others fault.

Booked a room with a hotel in New Orleans for Oct. 2015. Told by Booking that hotel was supposed to take out the money for the room over $1000 back in Nov. 2014 when I first booked. Total lie. They never did. I get a surprise from my bank 5 months later that hotel is trying to take the entire amount out with no formal notice. Called the hotel, straightened it out... They were kind enough to take only 1 night and charge me the balance when I check in. Hotel manager told me that any third party (Booking.com) is not good to book with and they have had many problems with them. Also, Booking.com's customer service sucks. Will never use them again.

I made a booking for hotel through booking.com. They made the booking, asked for my credit card number, saying that no amount will be deducted, that's only for confirmation. I gave and proceed. They made the booking but I didn't receive any mail or message thing, since it was mentioned, you'll pay when you'll stay. I was tension free, and without confirmation mail how can anyone check-in to the hotel??

I booked my hotel with booking.com as I felt confident that their Best Price Guarantee provides assurances that they offer the cheapest price. Just an hour after completing my booking I stumbled across the same hotel on the same dates from a different booking website for 20% less than it was on booking.com. I immediately contacted booking.com to take advantage of their guarantee promise. After a short time they replied telling me that I could not claim the difference in price because of a minor technicality on the booking (which was in fact that the cheaper website had a BETTER cancellation policy than booking.com). To summarize, their Best Price Guarantee is worthless and you should look elsewhere as a cheaper price is likely to be found.

I have tried to make reservation for a hotel in Munich and, although the money has been withdrawn from my account 2 times, the operation failed! I have paid ** using the online option "Sofort Banking". However, after the payment was confirmed, Booking.com has redirect me to start the booking again. I haven't received any confirmation of the booking from Booking.com, thus, I have contacted the hotel, and they haven't received no booking either. I have called the call center of Booking.com and the lady instructed me to re-do the booking, that it would work this time. I did, and it has happened again. Same issue.

Booking.com Customer Service, I would appreciate you quick attention to this, as I have used other online hotels reservation companies and never experienced issue after issue with the company or hotel. Here are a list of my issues -- Upon check-in (Country Inn & Suites Nashville South) I am informed that the King Suites I have reserved are not available and that it is not a guarantee that I will get what I booked through you, that the agreement is the hotel will try to accommodate my request and if not will give me the best available. When we finally got the two "junior suites," one still had another person's luggage in the room. Mind you, this was at about Midnight on Friday night/Saturday morning. They did find us another room that was much larger and acceptable but after traveling we were rather tired and just wanted to sleep, not run around and find rooms.

I made reservation with Booking.com based on photos, and Cabin at Big4 Nepean River Holiday Park in Sydney was way different from photos, and as reservation was much earlier from travel dates, couldn't prove as prices had changed and photos had changed. I applied for refund as was charged 100% first night, and if cancelled within week prior to arrival I would have money refund in my account in 5 working days. I have been chasing my money with excuses from both party for the last 21 days, way past 5 working days. Not Fair, Not to trust. I need this money for next trip reservation, no way with Booking.com. Did not take full responsibility of giving me what I have booked for and refund what is my right to have back. I am still waiting for my money back! :(

My fiance and I were travelling from FL to DE with a gigantic trailer and needed to reserve a room for the night that was directly along our route. The website allowed us to book with no issues at a Comfort Inn when we stopped to eat. 40 minutes later while we were on the road to the hotel, we received an email and phone call that a "mistake" had been made and that the hotel was full and our reservation cancelled due to an "internal problem" with Comfort Inn's server. Naturally we were angry as it was late and we were already on our way. The woman who called and emailed us did not speak great English or seem to understand it all that well. She told us she had found us an alternative and wanted us to look at the link, which we COULDN'T DO because we were driving. She would not listen when we explained this.

Looked through Booking.com reviews for Red Roof Inn at Hwy 40 West in Amarillo, Texas. Pictures all showed a modern, clean, almost 4 star rated Inn. When we arrived, it was dirty, old, pictures were NOT represented correctly and no way to cancel our reservations. BTW, we arrived at 11:15 pm at night and they sent us upstairs to a dirty room. NOT happy, feel like this was fraud both on the fake hotel rating through Booking.com and the pictures. Will never use Booking.com again! And will make sure to spread it around to all my social media friends and sites. :-(

I used booking.com to reserve a room for my child's athletic event. The city was sold out of hotels. I used this site to find one. After trying MANY hotels that they said had rooms available (which they did not) and countless hours, I finally found one 30 miles away that did. When the event changed, they would not let me change any information. There is no customer service number and no one would email me back. I was even willing to save the booking.com reservation for another use. No answer. I will NEVER use this site again and am discouraging everyone I know not to as well!!!

I have booked a hotel in Orlando for March 13 to March 15 2015 and the only reason I booked is because the booking page clearly stated that the cancellation could be made at no charge up to one day before the beginning of my stay. And I kept searching for other hotels. Once I found the one that best suited my needs, I went back and asked Booking.com to cancel. When you are staying at a hotel starting March 13 at 3 pm you assume from the wording that you can cancel up to March 12 at 3 pm. And that's what I did. To my complete OUTRAGE, they charged me $99 for the cancellations fee and they refused to waive that fee after contacting their customer service. I am now opening a chargeback with my bank and providing all the evidences they may need. But be warned that what's stated on the Booking.com ads do not reflect the truth and their wording is very very sketchy.

Right after giving my credit card to booking.com I started getting fraud charges on my credit card for other travel/tourism related websites. I found out that they just give your credit card directly to their hotel partners. This does not seem like a very secure system to me. I had to cancel my card and get a new one which was a big hassle. Afterwards, the customer service rep from booking.com called me and convinced me to trust their website again. After I got my new card I decided to give booking.com the benefit of the doubt, made a few more bookings, and again fraud charges started happening on my card immediately after using booking.com. I use my card online a lot for business without problems so it seems highly probable to me that the security breaches are because of booking.com. My opinion is you should not trust booking.com with credit card security.

Booked hotel in Daytona ahead of time. When we arrived, our room had been given away and we were left empty-handed. Had to drive back to Tampa exhausted. Still got charged for the room and customer service won't do anything about it. It's no wonder why out of over 600 reviews, booking.com has a 1-star rating. Don't be fooled by their commercials, they are an unreliable source and scam.

My family and I needed a hotel in Frankfurt the night before we departed Germany back to the U.S. We used booking.com to make our reservation. The website made us book two rooms. We picked the hotel because it said it had a shuttle that we later found out was for a charge. Had we known then we would have picked another hotel. We requested a no smoking room. When we got to the hotel and checked in, one of the rooms reeked of cigarette smoke, there were no towels, and the complimentary waters were opened and half drank. We went downstairs to let the front desk know and they apologized. We asked for a refund for the room because we could not and did not use it and they said they would be happy to refund us but could not because we used booking.com to make our reservation and we would have to contact booking.com for a refund.

I booked an apartment using Bookings.com and wanted an apartment for 8 people with 4 bedrooms. I was told that my card was required to secure the reservation for August 2015. Asked for the long card number and the expiry date. No security code, account number or anything else. I got a booking confirmation telling me that I will be charged if I cancel and my accommodation is 2 bedrooms and 4 sofa beds!! I have elderly people in my trip and wanted beds and separate rooms for them. I immediately rang bookings.com and asked them to cancel and they said I should not be charged anything as I have called immediately. Guess what, they took the cancellation money the next day and said it was my fault for not reading the small print. I have now lost 148 Euros and very upset that bookings.com did not help me.

I booked and paid for a stay on April 2-5, 2015 in New York. I followed all the prompts and secured reservation with payment on a bank card. I still to this moment have received no confirmation for my transaction. I can't find any info on how to speak with anyone that represents Booking. This has become my only recourse, which is unfortunate and unprofessional. Reading all the other tragedies other experienced is very alarming. This will be my first and last time doing business with this company.

I booked for a hotel room with booking.com. I did not get the room that I paid for. They downgraded the room after the payment and transaction has completed. The room description has changed and what it's supposed to be. "Free cancellation became no cancellation" in the end receipt. I booked for 2 room deluxe, but I got 1 tiny room... Overall, I did not get the room that I paid for; this booking.com needs to be shut down of business. I am sure that I was not the only one who got scammed with their cunning, manipulated and misleading way of dealing business. In the advertised website, I paid for 2 rooms. In my receipt I paid for one room. I could not cancel the transaction because the free cancellation policy had changed to no cancellation.

I booked a hotel in Rome Italy on Friday night, 27 February. I booked for May 12. Confirmation came through as 1 March, the next day after I made the booking in Melbourne, Australia. I rang the Customer complaints at Bookings.com, Sydney. The operator said he would email the hotel to cancel, as it was 5 am in the morning in Rome. On Monday I checked if any money was taken from credit card, finally on Tuesday 3rd March money was stolen out of my account by Bookings.com.

Booked room through the site; received email directly from the property saying I needed to cancel my reservation because they didn't actually have space. Called Booking.com; got incredibly rude service and was told there was nothing they could do and it was the hotel's fault. Wrote an email to Booking.com through their website; received a message back saying the reason my reservation was called was actually because the property does not accept children. Odd because I had searched for options that accommodate children. Called Booking.com again to complain and my time waste so far; asked to speak to a supervisor this time; was mysteriously disconnected!! Called again and spoke to a supervisor who apologized, promised to help find an alternative, and then never contacted me again.

My husband and I booked a week at the Quintero apartments in La Gomera but on arrival in Tenerife a week before, my husband was taken unwell which forced us to return home. I immediately cancelled the Quintero apartments with booking.com giving 7 days notice. Despite this and the fact that our change of plan was completely unavoidable we were still charged the week's rent! All they kept telling me was that they have a 15 day cancellation policy which, whilst on their original confirmation email, was NOT pointed out to me when booking. I could understand if they had charged 1 night but to take the whole amount is dreadful.

I booked a room in hotel. Confirmation email mentioned 17.5% taxes to be paid extra apart from room tariff. I demanded a tax invoice to the hotel. The hotel did not provide me tax invoice. They said 17.5% is commission to booking.com not taxes. They gave me an invalid payment receipt for entire amount as an invoice. Felt at that time that I was cheated.

Ok, my problem with Booking.com is very minor compared to most on here, but demonstrates how they mislead you to get your booking. I booked a hotel in Athens, Greece for 3 nights and was informed that I would pay the hotel directly in Euros and could cancel up to 2 days before my arrival date. They took my debit card number but I assumed this was just a precaution in case I didn't show up. I intended to pay cash to the hotel as GBP is currently so strong against the Euro.

I booked a hotel room for travel in mid-March, at a rate that stated I could cancel up until the day before arrival. My email confirmation claimed that the amount is non-refundable for any reason! I contacted Booking.com to complain and was asked to send a screen shot of the rate and the free cancellation terms. I sent the screen shot and now they are telling me that they can't -- and won't -- be able to verify that my claim is accurate unless I can produce a screen shot of the day of my booking. Impossible at this point! I will NEVER use booking.com again -- promise one thing and deliver the exact opposite -- horrible business practice! Avoid booking.com at all costs!!

I booked a one night stay at The Jury's Inn Manchester for the 30th Jan. Due to unforeseen circumstances I was unable to attend so I called the hotel direct and cancelled on the 29th Jan. The following week I noticed that my card had been charged the full amount of the stay. I contacted Booking.com to report that my card had been charged even though I cancelled within the timescale given at the hotel and they have basically told me it has nothing to do with them as I did not get written confirmation from the hotel. I have provided them with copies of my phone bill which clearly shows the call but still they will not help. Every email is replied to from a different person and they tell me they do not have a complaints department! I would not recommend using booking.com to anyone, the customer service is appalling. I am grateful it is only a one night that I have a complaint against.

NEVER EVER BOOK WITH THIS COMPANY: IT'S A SCAM. Sunday, 02/22/15 I booked a room on the Internet: Booking.com at Grupotel Gran Via 678, Barcelona for one night. According to their website it was the LAST(!!!) room available for 03/01/15. On Monday 02/23/15 (less than 24 hrs later) I had to cancel subject booking with Booking.com due to an unforeseeable problem. Booking.com refused the cancellation and billed my AMEXCO the same day.

I was planning to spend a week in London this summer. Browsing booking.com on my mobile I saw an offer on Marble Arch Apartments to book a room for 122 EURO per week. Offer seemed low price but as I trust booking.com, I did the reservation and received reservation confirmation being glad I received some special price for early booking. Afterwards I bought air plane tickets for the same period as it should have been done.

Reserved room w/ king-sized bed using credit card. Got to resort in Mexico and all king sized-rooms had been sold. Resort said "get back on plane or upgrade". Upgrade cost $1000. Don't use Booking.com, even if it's cheaper.

I reserved a hotel room with Booking.com about 6 weeks in advance, and shortly thereafter my plans changed. I cancelled my booking online and received a confirmation email from Booking.com stating that my reservation had indeed been cancelled. Four days later my deposit of $158 had not been refunded, so I called to make sure that the cancellation had gone through. A representative assured me that it had, and that the hotel was responsible for refunding my money. A recording at the hotel told me refunds can take up to ten days, so I decided to wait.

Booked Medical Center Inn & Suites at Houston Medical Center at noon on Feb 20th for the night of the 20th. Called 45 min later to cancel and was told I wouldn't be charged a cancellation fee, but was charged entire fee for the room since I didn't cancel a day before. Kinda hard to cancel day before when I reserved the room for the same day!

Worst booking service ever! Asked for hotel in Chadstone Melbourne, got one in Bayswater Melbourne--2 hrs away from the centre of Melbourne. Not counting time getting to train station total journey about 3 hrs! I was in Melbourne for medical treatment, had to cancel the 2nd night at Hotel (thank you kindly Golden Pebbles Hotel for refund) due to the fact that I would never have made my clinical appointment on the Monday morning. I spoke to Lisette at Booking.com and even she said that trying to book in Chadstone brought up Bayswater. I then put in a complaint online and to date have not received a response or apology. This booking service made my trip a complete disaster as well as completely exhausting me as all the to-ing and fro-ing was done in 34 to 36 C heat. I will never ever, book with this terrible, terrible service again.

I made a "FREE CANCELLATION" reservation for the Pullman Paris Eiffel Tower hotel in Paris, through Booking.com. The reservation clearly suggests that the booking can be changed online at anytime. Two days later making the reservation, while it was 3 weeks left to the check-in date, I attempted to change the reservation online and noticed that Booking.com does not let me make any changes whatsoever to the reservation. I have snapshots of what I saw on my screen when I made the reservation along with the confirmation page on my screen where there is no mention of what Booking.com claims which essentially states the booking was a no-change reservation.

Booked at Hotel 2 blocks from my meeting place for 4 days. When I got there they had no record of my reservation and were full. I called Booking.com and they said it wasn't their fault. They put me in a Hotel 20 minutes away and I had to pay for a cab twice a day. They will not answer my complaints to Customer service for reimbursement for my cabs -- $240.

I made a Hotel booking at Booking.com for 3 nights at a 5 star Hotel in Cochin, India. Soon after that I found that the website of Travel Guru was offering an additional discount of up to 10% on the day. As per the website Booking.com offered to make good any differential cost in case the rooms were available at a lower cost. I therefore immediately (a few minutes later) called the customer service who after checking Travel Guru confirmed that the rooms were available at a lower price but refused to compensate for the difference giving frivolous procedural issues.

Free listing? Do not waste your precious time. After completing all the steps, today there are more steps, the final one being "The Agreement" -- 15% commission to them. Looking at the reviews here, I am lucky to dodge that bullet.

I booked accommodation in San Sebastián for our holiday in July via Booking.com. Within a few days of booking my bank is phoning me and asking me to verify purchases/attempted purchases made with my credit card. Several fraudulent attempts were made and one went through to my card. It was a spend of £141 in a San Sebastián garage! Go figure. I won't be using Booking.Com any further despite last year's non-eventful experience.

I booked a hotel in Whistler that was supposed to be a discounted fee because it was non-cancelable. They quoted me a price and I selected it. When it came time to charge my card it was almost $100 higher than the quoted fee. This site is not a reputable site. Stay away.

I booked a hotel in Dubai though booking.com. I booked it based on the price displayed by booking.com website before confirming the booking or providing my credit card details. However, as soon as I entered my payment details, booking.com webpage displayed additional payment of 10% and another 10% (total 20% additional charges over and above what was displayed by booking.com). The website never ever warned me about possible additional charges, which was misleading.

I cancelled a free cancellation booking but was charged for one night. I called Booking.com but the guy that picked the phone said the hotel changed the policy after I made the booking. Went back to the website and it still has the free cancellation on the reservation.

Booking.com does! Their website is thorough and very self explanatory. Very clear. You have to look at the details and choose whether you are risking a non-refundable room or you need to choose a higher price that IS refundable. It's your choice as the buyer. Again.... very easy to use site.

I looked for a hotel that offered a smoking room. In my search I found Booking.com. As part of my search, they offered a smoking room preference for the hotel I was perusing. Given that preference and location, I booked that room. Upon arrival to the hotel, I was notified that the hotel was 100% smoke-free. I could not get a refund due to cancellation terms so I was forced to stay in that hotel. I tried to resolve this matter with Booking.com. However, they made no effort to resolve this claim. I will not use Booking.com again since they clearly do not care about customer satisfaction.

I booked a room a month in advance through Booking.com for Valentine's day for my girlfriend. When the day came we went to the hotel to find that they had no reservation in my name. After double-checking confirmation email, I contacted Booking.com's customer service and told them my situation. They told me that they don't know what happened and they would see if they can find another hotel for me. It being Valentine's Day I knew there would be no hotel available so after 2 hours of waiting and dealing with several different rude agents, they sent me an email that basically said, "We are sorry we couldn't find anything. Good luck." We ended up having to sleep in our car, completely ruining our Valentine's night.

2 years ago I tried to add my property to Booking.com. I was told me I had to sign documents, which in the end I did not sign. However, Booking.com had already taken all the information about my property. I heard nothing back from them for 2 years (except junk mail). I presumed I did not have a listing. Then I received notification of a booking!! However, my villa is booked already. They did not contact me to find out if I had availability or anything. Now they are saying I have to find alternative accommodation for the person who has booked. Not only that... I said I didn't know I had an account... Even tried to log in but couldn't -- as I was asked for an ID I never received. Then when I phoned to ask them to email me my ID, they did not.

Stayed at economy motel in downtown Las Vegas NV. Warning!!!! Very unsafe. There's prostitution, drugs, no locks on door, it's clearly been kicked down before, no peep hole, mold and hookers. Phone number on the wall that says ** me. I was there for 30 minutes and ran scared for my life. Every minute I stayed, I was on edge and very disgusted. You should really take this motel off your web site. You're putting people's lives in danger. On top of it they charged me $375 for 30 mins to stay on 2/14/15. This was the first and last time I ever use this website. I am traumatized and I can't believe this place exist here. Nothing positive happens there, a place for only prostitutes, drug dealers and drug users. I can't stress enough how bad this place really is. Here, I really hope something is going to be done about this.

Booking.com though a good place to research hotels, often has prices higher than what you can book directly through the hotel. In addition most hotel chains do not give booking.com customers the courtesies they would give customers booking direct, such as hotel points, government rates or their own cancellation policy. You pay booking.com extra to have the "no cancellation" fees they are so famous for. I only use them to research now, then I book directly through the hotel for better prices and service.

Used the website to find and book a family vacation for our family of 7. With that said, we are on a budget... tight budget! Well we booked two rooms (obviously there is 7 of us), received a PIN and paid a deposit. When we arrived at the hotel, they only had us down for ONE room, not ocean front, no pull out sofa (as we selected/requested from booking). Out of the kindness of their heart, we purchased another room across from the ONE they had for us. Then the second day of our vacation, we received an email from booking stating they were taking out $100 from our checking due to no show. I mean, WOW, received it while walking the Beach at our hotel!

It is just as bad for us managers/owners of guest houses re: bcom. They cause us just as much grief by double booking us then blaming us etc. They lie...then they charge us for finding the overbooked guest other accom, incl taxi's fares. We have tried on many occasions to argue with them but you cannot win at all. They control us and after all the commission we pay, it's hardly worth using them. My advice is to contact the guest house direct and book that way. Also the rates should be cheaper too.

Booking.com - reservation for inn on the Wye hotel. My partner had booked a special 60th birthday surprise and valentines weekend for 2 nights. He chose this hotel because we could take the dog. After driving 2 hours we were told that booking.com had double booked us. Manager just said sorry and blamed them. Contacted them and they blamed the manager. Not much of an apology by either party - appalling service. Drove home very angry and very upset.

I booked 2 hotels in Mexico through Booking.com's website using my USA Visa debt card. These charges, plus one other were immediately debited from my account, even though my reservations were for more than a month in the future. The hotels have no record of charging my card. I have filed a dispute with my bank/credit card and hope they can reverse these charges. In the meantime, Booking.com takes no responsibility for these charges. It seems that their website has been compromised. I will NEVER use Booking.com again and caution anyone using this company.

I made a reservation through booking.com on Thursday 02/12/2015 at between 3pm-5pm at the library and later around 2am Friday 02/13/2015 decided we could not take the trip due to something that came up. Before 10am I was at the library to cancel. Booking.com wants to charge me $40 for a booking that I made less than 24 hours ago.

I have just returned from a skiing holiday in Austria. We booked a hotel via Booking.com Ab Auf Die Piste, in Zell Am See. I have used you around 10 times and NEVER had an issue. On this occasion I had an absolute nightmare. I contacted the lady at the hotel via telephone (a recorded call) to inform her that we wouldn't be arriving until midnight at the very soonest due to our friend flying from Spain, and us flying from Manchester to Munich and then driving to Zell Am See. I apologised for the late check in. She said it was fine and we laughed at the fact she would have to stay up late.

Booking.com or Booking.scam is how I feel. I feel scammed out of 140 euros for a reservation I cancelled in plenty of time-twice! The screen said: "Your reservation was cancelled." But they never followed through with an email, and because I was traveling everyday with limited access to internet while in Spain, I was unable to double check that they did their job correctly. Are we dealing with children here?

I booked a hotel in Seoul for 3 days dated 14-17 Feb. However, I tried to change the date to 14-16. However the system didn't allow me to do so I ended up booking the same hotel and cancel the previous booking. Booking.com apparently is charging me a cancellation fee from the previous booking even if it says that there is no cancellation fee when I first book the hotel. It's obvious that this website is a scam. We need someone of authority to shut this website down.

On Booking.com, the Hotel room we reserved in Fort Lauderdale was announced at 1158$CAD and we made the reservation while on US territory and we were charge 1342$CAD for the exact same room. Canadian buyers using Booking.com, beware on what territory where you are booking on the same website. We now know it and paid 184$CAD for that piece of information.

Booked a room on their site a few days before I would be staying there, wound up changing plans and tried to cancel several times. Still got charged for a night in a room I was never at. Has anyone ever gotten a successful refund through cancelling a reservation or otherwise from this website??? Can't imagine. I'll just take it as a complete financial loss and leave it at that. Advice?

Recently went on a vacation, booked the room through Booking.com, and when we got there we actually had a different room than we thought due to their translation error (from Italian). What should have taken 5 minutes, turned into an hour. Room we actually had was missing key amenities. It was a nightmare. E-mailed the site to let them know about it, and first person from customer service, Eitan ** , gave a response that showed my e-mail explaining what happened wasn't even read. Responded to first e-mail, got a response from a different person, Chiara ** , with multiple lies, and deflection of the error to the hotel, who was clearly not at fault. To top it off, one of the lies was roughly, 'we can provide you a 50 EU voucher for your inconvenience', which after 2 e-mails, I have yet to hear back on.

Booking.com advertises that they have free ** cancellation. I have been scammed by this www.booking.com. I do reservations for 5 night stay at Regal Plaza Dubai and I cancelled my booking next day on 22-Dec-2015. After that they charge my debit card for 430.00 AED on 23-Dec-2015. Till now I did not get my money back. I am calling them regularly. All the time they have same excuse, "the accounts department of hotel is not available at this moment. We will get you back once we get any answer from them." It's more than from 1 month now. NO REFUND & NO CALL FROM THEM.

I booked a hotel 6 weeks in advance to ensure a place to stay where I needed for 7 family members (2 rooms) for my sister's 50th birthday. A week prior to arrival date I requested an early check in and had no response for 3 days. I looked for a contact number and got hold of the hotel owner directly, to find she had such a bad experience with them. She asked them to remove their hotel from booking.com several weeks before, so therefore, although I still had confirmed bookings on my booking.com app and no other communication from them, I had nowhere to stay and they lied and said the hotel had overbooked the weekend, not that booking.com were sacked!

I have been scammed by this booking.com website as first I do reservations on 2 night stay at Dorsett Grand Labuan and I have called for the hotel and they told me I made booking at booking.com so they ask me to call booking.com for change of date. After that I have called again to booking.com but booking.com has called the hotel and they say if I change the date I will be charged for the 1 night stay as well. This is the first I ever heard in my life for the chargers that have to pay for charging the date. It's a scam website on Booking.com and Dorsett Grand Labuan. DO NOT COME FOR THIS HOTEL AND BOOKING.COM DOING ANY BOOKING.

I had the two rooms of "Classic Triple Room with City View" which costs 1973 Dhs per room for two nights, I wanted to change it to "Deluxe Twin Room with Partial Kaaba View” which costs 1709 Dhs. So the room I had was more expensive, yet they asked for extra money in order to shift rooms instead of refunding the difference!! I'm extremely disappointed of the customer service where they closed on my face as soon as I said "hi." Then I was talked to in a very disrespectful way by an employee called Bishr who refused to give me his full name claiming it's none of my business.

My debit card was compromised after having a dispute with Booking.com over one of my reservations. I cancelled my profile with them and several days later my debit card was used in a city I have never visited. I believe they sold my information to a credit card theft. BEWARE OF BOOKING.COM.

Tried to set up a hotel business account and could never receive emails from them. Tried bypassing this but everything needs this email you cannot receive and when calling customer service made to feel like an idiot. Will never do business with them personally again!

Throughout the whole process of booking a room, there is no mention of the cancellation policy. When I booked my room and saw a message saying I cannot cancel it at any time, I was furious. I have booked rooms online for many years and never encountered this. In the end, I may in fact keep the reservation but not having that flexibility I will forever badmouth booking.com and will never book here again.

I like booking.com and use it for all my hotel bookings, but I've learned not to change dates on any booking I've made. If you try to change dates, you'll be punished with a price jack up. For example, I booked a hotel in Istanbul for April 11th, for $75 for one night. I changed my trip dates and needed to change my booking to April 4th. The price changed to $170. Don't change dates on your bookings in the site. Create a new account, book the room in that account and cancel the booking in your former account.

Cancellation doesn't on booking.com. It's charging your credit card despite all the statements on the site. Support doesn't agree on any facts, even if you forward information received directly from hotel representatives. Support can't be reached by phone in Ukraine! Terrible service!

Rockhampton Plaza - I don't know when any of you stayed there, but the place stinks! There is a pervading damp smell throughout, the rooms are dated and I don't mean by years, I'm talking decades! The place is a disgrace to Rockhampton and the best thing you could do is remove it from your booking list and NEVER recommend it to anyone, ever again. Also, did you know the restaurant is closed? I didn't until I booked in. # stars, what a joke!!

I work at a large scale name-brand hotel complete with rewards members and I just had a situation happen that made me, the Front Desk, who sees everything no one should see, cringe. A guest walked in very late at night to check in to her room. We had been 100% sold out for the past 8 hours so when I couldn't find her reservation that she had made an hour prior we contacted Booking.com.

Booking.com advertises that they have free cancellation fee. I had to cancel 4 days before my trip at the Cabrillo Inn in Santa Barbara due to my chemo and sickness. Not only did the Cabrillo Inn charge me for the full price of the room they even added an extra $25. Booking.com will do nothing to help me dispute my claim. Forgot to mention that the Cabrillo Inn rebooked my room for that night and were even sold out. Still they refuse to credit back my $175. Thank you for your support Booking.com!!

We had made a booking through booking.com. When we arrived at our motel, the manager was very rude. We then had money stolen from our locked room. I reported it to the male manager (not the person who was originally rude to me) and, in between calling me 'honey' and 'sweetheart' (he was 20 years younger than me!), he said he would check and be in touch. Did not hear a thing.

I rang twice, sent numerous emails and even after a verbal promise I did not get a resolution. I offered Booking.com the chance to price match but they were not interested.

I am the owner of ** ID hotel at booking.com. My hotel's publication was suddenly stopped due to fake reviews in my hotel. However, all guests are real and even due to guests' information, all suspicious guests have even stayed in many cities/countries by doing reservation with same email account at booking.com previously. Booking.com is just trying to get some benefits from some hotels by crazy reasons, although they allow to let many fake reviews for very cheap and small hotels. But, if you have some problems from the past, they try to damage you surely.

I used booking.com to book a hotel and immediately canceled the booking without a cancellation fee. What I didn't know is that Booking.com did not forward the cancellation notice to the hotel. Not only did the hotel charged my cc a fee for not turning up at the scheduled booking (which was cancelled), they even overcharge me and made several attempt on my credit card. All attempt to have booking.com help to get the money back proved abortive. I had to go through the hotel directly to get my CC refund. The manager told me booking.com never inform him of the cancellation and there was no e-mail showing any cancellation. Booking.com is so ineffective and inefficient. I will never use Booking.com again and it's better to go through the hotel and book directly.

When using Booking dot com to find and make a hotel reservation in the Mons, Belgium area I carefully reviewed the reservation page to make sure that when providing my credit card information that I was only providing a guarantee and that I would not be charged in advance. I was using the site to make a reservation for three rooms for a business trip - rather than having each person make their own reservation, I made all of them at once with the idea that we would each provide our own individual credit card information at the hotel.

Booking.com is totally incompetent. Why pay booking.com when they are not able to verify street address or phone availability???

Booking.com shows pictures of hotels that are not real and then scams you out of your money when the true photos come to light. You better do research on any commitment before selecting, because Booking.com is a rip off operation. Make sure you see pictures from another travel site before selecting from them and then go with the honest website. Booking.com has photoshopped.

Please, please save yourself a headache and DO NOT go through booking.com. I booked a hotel for 1 night, the fee was supposed to be $39, but when saw my CC charge, it was $54. I saw that the taxes were 9%, but that still didn't add up. They could not explain the extra charge and I was told they would have to investigate with the hotel and call me back. I told them that it was not a lot of money, but it matter because they are providing false information. The rep. said that I would have to deal with the hotel for that. I was put on hold for over an hour, I finally hung up and no one ever got back to me. These people are a SCAM! There was no support on their end, they will not refund the money and, they will provide false information on fees and prices just to get you to go with them. It is not worth it... I am still trying to get an answer from them. I know there will be no refund but, they can't keep doing this and think they will get away with it.

We are a listing lodge operator and have found Booking.com to be not only incompetent but their lack of consideration and concern for the quality of information is damaging to our business. They lack any form of support so getting false information corrected is impossible and the call service in Bombay is as useless as the company itself. They play the pass-around game until exasperation causes anger at which point they hang up. They talk over you when you attempt to discuss very valid concerns and read off of a script that is supposed to placate all matters. AVOID using this service at all costs as you cannot trust their information and the lodger is left looking like the bad guy when he, in fact, is just as dis-served as the guest.

I am having the same experience as all the other complainers. I am a programmer/website developer and have nothing to keep me occupied. It would be nice to create an app so that if someone is served up Booking.com, a little warning window comes up for the traveler to beware. Wish me luck. I am sure that I will be learning lots as I try and find ways to screw Booking.com as they have screwed me and so many others.

I booked a hotel room 6 months in advance. I had family issues come up so I am not sure if I could make the trip. I am stuck paying for the first night even though the reservation is still 6 months away. I found the booking process deceptive because you don't have access to the policy until you have given them a cc #.

I was looking for a room in Copenhagen last year as I wanted to celebrate my birthday last year. Simultaneously my mom and I checked different websites and we found that the same room, at the same hotel, during the same period of time was considerably higher on Booking.com. Make sure you compare different solutions as Booking.com could be the largest worldwide provider but certainly not the most convenient one.

I saw the ad about booking for hotel and I booked one room for one day. The portal did not want me to pay but took details of my credit card. This was wrong. I then contacted the staff of hotel and inquired about my booking, they did not know anything about it. So I tried to find out the office in Bombay of this company. But they do not have a telephone. Hence I dropped the idea of visiting that place and cancelled my trip. Then I read about many complaints against the company. I feel sad that country like Scandinavia has such problems.

Booked a room at HighWay Inn Mocksville, NC for a business trip that got cancelled. Booking.com said there is a no cancel policy and I would be charged anyway. My trip is in two weeks(?). I used them as an added value of using an agent, would not recommend them. They were of no help, just a rip off. I'm sure they got their fee.

We are very unhappy with our experience with booking.com. We booked a hotel in July 2014 for a January 2015 trip and received a confirmation email. In the confirmation email it said that you would be charged for the stay if you cancelled or made changes which was the only thing preventing us from staying at a different hotel and something we noticed after booking. We arrived at the hotel to find that it was not at all as described, the pictures were completely inaccurate and that the hotel did not have a confirmation for our stay. The hotel said that they had received it but that they were completely full and had no records of our reservation. Since we had to find a room the night-of we ended up paying double what our original hotel cost.

My family and I had to travel to Poland a few days ago. As we needed to stay in Warsaw I went through the hotel offers and found a bed4city in Warsaw. Only after I finalised the payment, information appeared that there was a 'surcharge' for checking in outside the 'normal' check in hours, i.e.16:00-21:00, and checking out after 14:00. The surcharge was 60 zlotych. Our booking for the night was 130 zloty, so the surcharge would have been half of that. I also noted that I only received access to the reviews of the hotel after I submitted the final payment. Upon arrival I submitted a negative review. However it has not been made public. At the same time I submitted a very positive review of another hotel in Poland that we spent the night during our stay. This one was made public by Booking.com in instantly. To sum up, not only did the Booking.com withhold the information about additional charge for 'not normal' check in/check out hours but they withheld access to any negative comments and also never published my negative comment.

I booked a room for NYE in Playa del Carmen at the St. Martin over a month in advance. We get to the hotel to find the hotel has no clue about our reservation, they have no rooms available, and booking.com puts us in a dump we had to pay $230 USD cash for. They said they will pay the difference but never did. The initial hotel charged us for the night, we did not stay when they were full and we were redirected to the dump 11 days after the fact (Hotel Drop by Playa is a dump, don't stay there unless you like dumpy places in the ghetto). We are still trying to get our money back for the night in which we did not stay. Booking keeps blaming the hotel even though we never gave our credit card directly to the hotel. They take no responsibility for ruining our New Year's eve in Mexico. I would never use this joke of a company ever again.

Do not give Booking.com your credit card information, if there is any chance at all you might have to cancel your reservation. They will automatically charge you for the price of room, saying they have no record of cancellation.

I made a reservation for a Dallas Texas Days Inn through Booking.com. I unknowingly made a reservation that could not be canceled without paying for the entire amount, which is $700. The reservation never said I could not cancel, but buried in the fine print it directs you to another site for the specific hotel and then it still is in legal jargon. I will never use this service again and will make my reservations directly with the hotel. I have never had this ever happen in all the years that I have made and at times canceled reservations.

I booked a room at Four Point Sheraton Hotel in New York through Booking.com in the summer of 2014. When my family and I arrived in New York, the hotel manager informed me that he has no record of my booking with Booking.com! The manager and I spent quite a lot of time trying to sort it out; it was around 23:00 hours at the time and we were tired. The manager informed me that Booking.com did not book it! We managed to sort out the problem ourselves. No thanks to Booking.com!

The booking.com they cheating the customers by adding more than 1 hotel under same reservation like what happened to me. I book Golden Sands Hotel and I request Golden Sand 3. I call them they said "no problem only please the special request and we will do the required." After I complete the booking they said we have only room in Golden Sands 5. And the problem that 3 hotel under same reservation and some of them clean and others very bad. My problem was I book the room and they send me to Golden Sands 5. I refuse and cancel my booking but they charge me for first night. After contacting them (booking.Com) many time and I tell them they change the hotel to another one, they said they have 3 hotels and which free they will send you to that hotel. THEY WILL CHOOSE AS THEY WHICH WITH ACCEPTANCE OF BOOKING.COM. which mean they working against the customers. I stop dealing with this side and I advise everybody if you don't know the hotel make sure to check if there is only 1 branch or not. Booking #** date 5/1/2015 1 night.

I had booked a room through booking.com December 8 for the night of January 10 (for my sons hockey tournament). I was driving to the town when a lady from booking.com phoned me on my cell phone. She said the hotel was overbooked and asked if they could they move me to another hotel. I told her I didn't care where I stayed but it better have a pool because I had promised the kids a pool for a month now. She said she would find out and put me on hold for what seemed forever. So at this point I am on hold forever driving and talking on a phone which is illegal, it was snowing, the unfamiliar roads were twisting and turning and I just didn't feel safe driving while on the phone so I hung up.

It's so sad that my Gold Wedding and Engagement Rings of almost 10 years were stolen from the AM Hotel in Vienna, Austria. I booked the hotel because it was listed as a Four-Star Hotel with high reputation and it is very close to my training venue. The rings which were in a little jewelry bag was locked in my carry-on luggage along with other costume jewelries because the hotel safe was proving difficult to lock and I had to rush off for my training. By the time I returned during lunch break, the rings were gone.

To all my military people and friends, do not use www.booking.com They are frauds. They charged me for twice for rooms they overbooked. They relocated me and refuse to give me my money back. Do not use this website. Booking.com told me that I would not be charged for overbooked rooms. I was still charged. Booking.com makes it impossible to get your money back.

On January 9, 2005 I made a reservation for the Mardi Gras in February totaling 1043.00. First off I have never made a reservation for a room and the hotel has taken it out after 10 seconds of entering the card number. I have been making reservations for quite some time and have not had any problems. This website has a cancellation policy that is really outrageous. 997.16 to cancel a reservation - really, really. I am a disabled veteran and I don't have that kind of money in my account. I called booking.com and spoke with Doris **, and advised her that I did not have that kind of money, her coworker Shuyung ** called the Midtown Motel in New Orleans, and was told that the manager would not be in until Monday 1/12/2015. I am just really amazed that companies are able to bait and switch the consumer. They talk a good commercial, but that is all it is: talk.

Between 1:00 am Jan 7th I went online to find a hotel for 1 night for FEB. 5th - 6th 2015 that would be close to the Audie Murphy VA Hospital in SAN Antonio, Texas. I am a Disabled 65 y.o Vietnam war Veteran who has to exit Mexico on Feb. 5th to have Surgery on my spine. I did a search on Booking.com to find an affordable for 1 night room and booking.com showed a HOJO Hotel ATT Center (or something like that for $53.99 per night but it was non-refundable if I tried to cancel or not show up)! I waited a few minutes to see if a refundable room would appear at the same Howard Johnson Hotel and nothing came up so I made the mistake of booking the room and gave them my Arvest Bank Visa Debit Card INFORMATION and booked the room, but during the process I noticed the images on Booking.com kept changing and I don't think Booking.com is a secure site.

Booking.com just turned my dream vacation to a nightmare. My family live in Chicago and two of my kids go to University of Minnesota. Last winter (2013) was unbearably cold. So I decided to go to Acapulco, Mexico for this year's winter break (2014). I booked a two bedroom condo in March, 2014. However, the condo was not available, when we arrived there on Dec. 30, 2014. Making it worse, we could not find any other decent place to stay for the rest of the week. After we talked to representative at booking.com for two hours, they sent us a really bad hotel, where we were forced to stay for the rest. We got all sick. We all had a diarrhea, a vomiting and a upset stomach. I just spent about $7,000 for a vacation in hell.

I am a Hotel owner and not afraid to tell you or anyone. My account is ** and I am so disgusted at how these people conduct business. So if it makes you feel any better, we are upset on both sides of the fence. I have been trying for over a year now to get them to change the listing location, as published on our site. No wonder we have so many problems with booking when people find out we are on the other end of the Province of British Columbia. They have us listed as being near Nelson Forks, when in fact we are near Fort Nelson, just a mere approximately 1200 miles apart. For over a year now I have been trying to get this changed and they never do it. This is just the tip of the iceberg with them. I am hopefully going to be able to get a hold of someone this morning to cancel our contract. This I have tried before as well but they told me that I had to go through the person who signed me up. He would never return our calls. Frustrated? Beyond belief!!!!

Booked two nights for a cabin in June Lake, CA in December 2014. Booking.com advertised the rooms for $225 per night for a chalet, Room #13. After our second night there, we decided to stay a third night at the same place. I went to the office to inquire about staying another night in the same room. The host charged me $195 for the night for the same room! I understand Booking.com adds a 15-20% charge to the hotel rate (I guess that's how they make their money). So $195 went to the owner of the hotel and $30 went to the fat pockets of Booking.com. What a scam! If I had just gone to the website of the hotel itself, I would have saved myself $30 per night. I feel like such a fool for booking with Booking.com.

I had to cancel a reservation, while I was traveling, because our itinerary changed and we were no longer passing through the city where we had the reservation. I canceled the reservation online, 2 days before the reservation date. Because I was canceling on a mobile device and had no access to a printer, I did not notice the $50 cancellation charge at the bottom of the reservation cancellation confirmation. Every hotel I have ever dealt with has a 24-hour cancellation policy. It never occurred to me that this reservation had a 48-hour reservation policy, and apparently I failed to see the fine print. I will never use Booking.com again. Beware the usurious cancellation charges!

Booking.com misleads searches. In recent days on my trip to Florida I was searching for a hotel near Marco Island. The search results showed a lot of options around Marco Island but not in the expected location. It is only natural to assume that the results in the webpage would be around the desired location so I booked what I thought would be a good option. To my surprise once I had booked and paid, the location of the "nearby or around" (like booking.com calls it) was 146 miles away! Obviously I could not make it to such place, it required an extra 3 hrs of driving! I decided to cancel, but because I made the reservation from one day to another I was not able to do so. I was charged the whole amount. I am very upset with this situation as not only you ruined my trip and my parent's (I booked 2 rooms) but I ended paying in full.

Booking.com is misleading the information on the website and putting in BIG NUMBERS the total of your Reservation, Including Taxes and Fees, but after putting the TOTAL IN BIG NUMBERS, at the bottom of the page, they add an additional fee in small numbers and another Grand Total in small numbers again. I do not believe that companies like this, should be allowed to mislead customers like this and get away with it. AND WORST, when you try to cancel the reservation, they say that they cannot cancel.

Booking.com is the website that me and my family have always used. We go on holiday at least twice a year and used to live abroad, using it to go back to England regularly. We have never had a problem with the site and there has never been a mix up with holidays. I would greatly recommend it for the best deals and best holidays you could wish for.

I advised booking.com that I had found a cheaper price and after several emails where they said they couldn't access the link, they acknowledged that they could and then refused my request because they stated that the rooms were not the same. Other websites call the same room a superior and they call it standard, presumably so that they do not have to match the prices? There is one other room type deluxe which all the websites use. Disappointed that they use this so that they don't have to use the best price guarantee.

I had booked a hotel apartment on Booking.com in July 2014 5 months in advance of a planned family vacation. Of family reasons this holiday has been canceled online /Credit Card and cancellation form/ after one week. I am shocked, because my Credit Card been charged today of full holiday price amount. I HAVE NOT RECEIVED ANY CONFIRMATION EMAIL ABOUT CANCELLATION, I HAVE NOT RECEIVED ANY EMAIL ABOUT MY UPCOMING HOLIDAY...I have do an investigation, at the moment I am very upset :(. Something is wrong...I have found two accounts with different booking reference number on the same holiday??? First account - holiday cancelled and second been charged. What is interesting? No kept records no history!!!

I made an overseas reservation for a Hotel in Italy. (Hotel Delfino) Venice, Italy. I had everything else done... 6 other hotels, plane fare, cruise, all setup. I booked this Hotel at the end of my trip for 3 nights. I made a mistake with the dates at time of booking by making reservation for May 5, 6 & 7th. My mistake was I was a month off with dates. It should have been May 5th, 6th & 7th. When I hit the submit button I immediately knew I made a mistake and called Booking.com within 3 minutes of the error. THEY WOULD NOT HELP ME OUT. THEY SUCK. Could not change dates... said hotel would not let me. I paid 300 euros in total. When I went back and forth calling Hotel and Booking.com they finally said it could be changed... they wanted 1800 euros for the new dates. Are you kidding me. This is the worst site I have ever dealt with and I travel all over... THEY SUCK.

I made a reservation through booking.com on the 7th of December. I had originally made the reservation for one night on the 29th of December as my kids were going to the Texas Bowl game to cheer on our beloved Arkansas Razorbacks. They decided they would drive down on Sunday instead of Monday and spend an extra night so they wouldn't have to drive the 7 hours and leave early in the morning to get to the game on Monday. I changed the reservation that I was quoted at 149.00 per night. Being that she was just 18 I had to fill out an authorization for the bill total which was to be 368.00. Check and check this was filled out and emailed back to the hotel. Now we authorized 368.00 because that is what we were quoted. Before she even checked out we got a bill from our credit card for 430.56. Oh yeah questions started in our head.

Thru booking.com, we reserved a room at the Crossland studios in Denver Co. trusting the pictures showing very clean and attractive rooms. We got there late and were very surprised to see the state of filth and abandonment of our room. There was a hole on the ceiling where the fire alarm had been attached. (Later we found it on the floor behind a table.) The floors were stained, there was a large screw on the wall for hanging clothes, curtain falling down, etc. How are these companies allowed to misrepresent these properties and mislead so many customers?

After I made a reservation for a hotel in Copenhagen, I received an email from Booking.com that the hotel couldn't process my credit card, and I need to update my card and input the information again. Several days later, I decided not to go through Booking.com and went to Travelocity.com and made the reservation all over again. Much to my surprise, when I arrived at the hotel, I was told that I have two rooms reserved. After all the hotel charged me for the reservation I made through Booking.com. I was never informed by neither the hotel nor Booking.com about that. There were no follow up emails from Booking.com as you normally get from other travel sites (like Travelocity). Booking.com is pushing a charge responsibility to the hotel, and the hotel didn't want to work out ANY deal with me although they gave me only one room and charged me for two! The hotel name is Copenhagen Island in Copenhagen. When a card is rejected and you go to shop somewhere else, how can the card then be charged without any confirmation??? And how can Booking.com believe it's not their responsibility to help you since they give your information away? I am upset at both the Booking.com and the Copenhagen Island hotel.

We booked a hotel at the occidental resort in puerto vallarta 2 months ahead of time and apparently we do not have to pay until we get there but they say our reservation is confirmed. When we got to our hotel, they tell us they do not have a room for us and they tried contacting booking.com but we never got a message from them. So we were stuck in Mexico with nowhere to go. I finally went on expedia at the lobby of the hotel and booked another resort. 4 hours later and many tears later, expedia saved my vacation. I will never go on booking.Com again. They should be shut down in my opinion.

I was in Venice for Halloween, I was pregnant, and it was very cold and windy! I had a problem with a reservation previously made (the hotel reviews in Booking.com were totally false) so I ask Booking.com to be refund and to find me another hotel. I waited many hours outside in the cold, I got sick, and they never help me with anything. After waiting in the cold for about 3 hours, I walked around with my heavy luggage and I found a hotel by myself (much more expensive). Everything was fully booked. After calling many times, Booking.com promise me by phone that they were going to find me another hotel in the same area for the same price and refund €23 in about a month (the rest was already refund directly by the hotel). Today is the 27 of December and I have never received my €23. I have called Booking.com and they deny any responsibility.

I had booked two hotel rooms on Booking.com 12 months in advance of a planned family vacation. 6 months before the stay date our situation changed and I went onto the Booking.com web site and cancelled my reservations. On the check-in date I received an email from Booking.com letting me know I would be charged $3,200 in no-show fees per the hotel's policy. When I sent Booking.com my cancellation email & confirmation number they explained I had cancelled only 1 of the 2 rooms, which of course was news to me. My question to them was, “If I had an active reservation why didn't Booking.com send me an upcoming trip notification?”

Contacted the hotel in person while in Hotel Goldenes Fass only to have the door slammed in our faces by the hotel owner Mr. **, with the comment that he would charge the full amount for 3 nights.

We had reservation ** at Baiyoke Sky Hotel, check-in date 2014-12-13, and check-out date 2014-12-19. The room booked was Superior Suite standard zone 72m2. We paid fully 21.594 THB (14,380,340 vnd) for 6 nights, 13DEC - 19DEC by credit card to Baiyoke Sky on 12DEC. At night of 13DEC, our clients checked in. They said the room was small, not like 72m2 as description. They requested to change room. Baiyoke Sky changed room for them - they said, to Junior Suite Sky Zone 52m2. Our clients were okay with the new room and stayed. Baiyoke Sky asked our clients to pay surcharge 3,000 THB per night for the new room. Our clients did not agree. Therefore, in early morning 14DEC, our clients called us to say they did not agree to pay the surcharge.

Teduh Hostel is a new and rising boutique hostel in Jakarta, Indonesia. We are the first to introduced Queen Sized bed pod in a dormitory room in Jakarta. The reason why we are writing in today is the fact that booking.com had been very inflexible and they have shortchanged us as a lodging provider. We have been trying to sell and provide this type of accommodation as a "Double Bed in a 22 Bed Mixed Dorm Room" on booking.com. However, we are not able to advertise our space as the above when other lodging providers are allowed. We have consulted booking.com as a seller and asked several times if our request could be accommodated but we are left to sell our space as a "Budget Double Room". The reason they gave us was that due to the new system put in place, the sites have started standardizing all the rooms and our options to introduce the accommodation type are now limited to a drop down list.

I booked two nights at The Coach House Monmouth, on the understanding that 50% deposit will be taken on booking but refunded if the booking was cancelled. I cancelled the booking about three weeks ago, but to date the refund has not been paid back to me. After contacting Booking.com numerous times I was informed they would e-mail and telephone the Manager of the Hotel. Booking.com informed me that they had sent 2 emails to the hotel and telephoned the hotel numerous times without reply. I was informed by Ricky at Booking.com that they would reimburse me the deposit and charge it to the hotel. Tonight I again called Booking.com that this was not the way Booking.com operated and they would not reimburse me the money. In frustration I called the Coach House Hotel, and spoke to the manager who explained that Booking.com had not previously called him, and the first time Booking.com had called him was today. He was very apologetic explaining that he had problems with his emails. Why had Booking.com stated that they had tried to call the Coach House Hotel when they had not?

I booked a rental car through Booking.com but immediately cancelled within 5 minutes of making the booking and was emailed a cancellation notice. Two days later a transaction for the booking was put against my credit card $2,215.00. I emailed the company to let them know as well as letting them know the transaction should not have happened. They reimbursed my card but due to the exchange rate change I am $66 short of what was deducted. I have asked them to pay the difference as it was their mistake but they have refused.

I booked a Euro 5,000 holiday to Megeve for a week for my family in a "new" ski-hotel called Chalet Salomon. I searched it on TripAdvisor and did not see any reviews so I spoke to Booking.com. They said because the apart-hotel was new, so there were no reviews. The "hotel" had sent me the booking forms to confirm the reservation, but I decided to search for press coverage of this new hotel – nothing. Then I realized that the whole hotel was a FRAUD. I contacted Booking.com to tell THEM that they had a fraudulent hotel on their site. They were still taking bookings! I was furious (although thankfully had not confirmed or paid for the booking), I insisted that Booking.com find me an alternative.

Motel mgmt refused to meet price, claimed it was inaccurate. Expressed vehement rage for using an online booking and denied being pet friendly which was a very important provision I needed. This necessitated other arrangements for pet and could not cancel reservation at motel without incurring a fine fee due to less than 24 hr notice req prior to ck in. Booking.com is sending me emails requesting pmt for non-committal to lodging. We paid mgmt for lodging stayed and mgmt pulled hunky hide cash and submitted to booking.com we cancelled. We didn't cancel. We stayed and were assured no fee be charged by online booking. Room was dirty we had to clean ourselves and make bed with clean linens. Twice I had to wait an extra day for clean linens. I even purchased my own small dust buster and did vacuuming.

Booking.com? No F* way..... DISHONESTBOOKING.COM

I thought this site was legit, until they ended up charging my debit card for RESERVATIONS at Toyko Inn in Japan. I cancelled all the hotels I was reserving just in case they may charge me again and put me in a negative balance. I called booking.com and they said they'll reimburse me in 7-10 days. Let's just hope that's true, otherwise my trip to Japan is screwed and I'll be very upset. A lot of other complains on here say they haven't gotten a refund. I'll wait another 7 days and call up the hotel themselves just to check. I'm with Natwest, checking my online banking, it could be some sort of pre-authorization I'm unaware of. My balance still has the original money but what's available has been taken out. I'll update my review for everyone if I get the money back.

I recently booked a trip to Gran Canaria through booking.com. Whilst on my holiday, I decided that, due to being very happy with the resort, I would beat the rush and book my next trip. I booked 12 nights in March 2015 at the same resort through booking.com. I then realized that I would not be available at that time after all -totally my mistake- but assumed that it wouldn't be a problem to re-schedule my booking to 12 nights in April. After ascertaining that there was availability at the resort for the new dates (on booking.com), I asked the receptionist to request a date change from head office. I was shocked to receive a reply refusing to reschedule my stay. My advisor then contacted booking.com who were equally intransigent.

At first Booking.com worked well for us. But this past month has been a total nightmare - many cancellations, one after the other. So I wanted to see how it worked or in our case does not work. FYI - We have an "Exceptional" rating, so it is not our establishment. I went on and booked a room at my own establishment, using a completely fictitious name, a ridiculous address and so on. I was able to book a room - no problem. It states when I tried to cancel it stated it was nonrefundable but yet no steps were taken throughout the whole reservation process to obtain credit card information from me. So if I can't cancel just how will they obtain the payment. They simply get a very high commission for carelessly taking reservations. I have booked through many other 3rd party booking sites and payments were secured at the time of payment. Not with this group.

I booked a Hotel for December 29 in Cancun. The hotel was Condominium Cancun. One day after the booking request I received an email from Booking.com saying the hotel was overbooked and that they would arrange another accommodation for me in the next 24 hours with same or higher quality. 4 days later, they suggested me to lower quality accommodations far away from my original destination. It was like choosing a hotel in Manhattan and they provided me something in New Jersey. Up until now I am still waiting for a definitive solution from booking.com. This situation confirmed that they have a weak booking policy and they work with bad hotels.

Worst experience ever. This is the first time I use this website, and it tells me my booking cannot be cancelled. I was not aware of that at all!

Used B.C. several times successfully for booking hotel rooms. Works fine as long as there are no problems. Had a problem in a hotel I'd booked with B.C. in Honolulu. B.C. failed to disclose in both their listing for the hotel and on my confirmation once I'd booked the hotel that there is a resort fee to be added which amounted to about $15.00 per night. The hotel wouldn't close out my account until I paid this additional resort fee. I contacted B.C. and after endless e-mails back and forth trying to make them understand their error in representing the hotel, finally they acquiesced and said I was due a refund. I expected to see it appear on my credit card statement, and it never did. I finally contacted my credit card bank and put a dispute on the hotel charge amount to cover the resort fee amount.

Early this year I decided to list my property with booking.com. Like the mafia, they make it very hard for you to leave. Here are some things you should know before listing with them:

Booked hotel for 30th Dec this year. It states you pay when you arrive at hotel. 4th Nov 800 pound was taken from my credit card without my permission. This included a charge for foreign transaction. I rang company, they said they would get in touch with hotel and refund my account. 3 emails later, 4 phone calls later, 2 weeks later, no money returned. Credit card due to be paid today. Interest charges will then start going on card. Rang company again yesterday - like speaking to a robot. They don't take any responsibility even though they passed my credit card details on to this hotel. And the policy is you pay when you get there. So still waiting for refund. Terrible company.

This week I booked a hotel on booking.com in London. I changed my mind about the area and cancelled the hotel I had booked and then rebooked another hotel for the same dates in a different area of London. While cancelling the first booking I got a notification that there was zero charge so obviously cancelled and booked the other hotel. A little later while checking my email I received an email stating that I was charged the first night charge. I spoke with Booking.com and emailed them and 2 days later got a reply stating that the charge would not be refunded. This company is a rip off and should be investigated. I also noticed from searching for hotels that a lot of accommodation is cheaper if you book direct with the hotel than through Booking.com.

I had made a booking in the month of August 2014 @ hotel makkah grand coral saudi arabia through booking.com for 2 X two bedroom apartments. The booking was confirmed by booking.com. Recently I have received a mail saying that the hotel has overbooked their accommodation for the dates of my stay. This is not acceptable at all and therefore I have decided to take legal action against the company booking.com in the Indian courts.

I am the owner and operator of Villa Echo Beach in Canggu. Booking.com's partner, hotelscombined.com are using my photos of my property and our LICENSED property name to sell someone else's property. I have been trying to fix this for years and nobody listens to me. I get complaints all the time from people who booked with booking.com or hotelscombined and it's an ongoing issue. Taking up our office resources, making people unhappy and ALL BECAUSE this company have taken our photos and using our good name to sell somebody else's property. I am so sick of it. It is ruining our business.

I booked hotel several months before the trip and to that booking dates I booked airline tickets. Later on Booking started sending emails saying that I need to cancel booking and rebook the same hotel with bigger price. They said everyone makes mistakes. I have no idea who made mistake, hotel or Booking.com. In the end they canceled my booking. I believe that if price was announced and booking was made - they have to host. Otherwise it's a scam. We had to book hotels at higher prices.

This is the worst site I have ever used. I will never recommend it. I made a reservation, use the website to cancel it and it wasn't cancel according to the customer service representative. The strange thing is that when I look the cancelation online it says that I could make the reservation again (meaning it was canceled). I call customer service and told them about this and the lady said that their system didn't have the cancelation, that she was going to send me a link so I can send them the page where it says that I could make the reservation again. I used the same link 5 minutes later and now the page said that I never arrive at the hotel. This is a ripoff. I will never recommend this website, and I will make sure that every person I know will know how this company works. You earn 84 dollar, but I will make sure you lose more business than that stupid 84 dollars you made. This is the first time and the last time I will use this website.

The hotel, booked through booking.com, has charged us more than is shown on our reservation. We contacted booking to find out what to do and they asked to get a payment invoice and they will then reimburse the difference from the hotel. Now the customers service is saying that we had to pay in the currency which is just prohibited in the country where the hotel is located instead of the local currency as stated in our reservation. So when you use booking.com you can't be sure that the hotel will follow your reservation confirmation and you will get the deal that is on their internet site.

I really hope no one uses Booking.com website. I booked one night hotel in Blackpool, was charged twice for it and when I rang the hotel owner he said he had no internet access as he was in Leeds? and could not see the email I had sent of my bank statement and was on holiday so couldn't do anything till he returned. No apology or explanation as to why charges were taken two days after I left hotel? I have bank charges due to this. I rang Booking.com who say I will have to wait 7 days if he refuses to refund they will refund the £60 overcharged but not bank fees.

So after having made 5 bookings via Agoda PREPAID in Australian currency, on the 6th booking via Agoda I gave in my credit card as usual to them. Receive 2 emails from agoda stating I booked through a partner website, Booking.com. I emailed Booking.com and got a response which was pathetic and unprofessional. I then rang and was informed I will be charged in euros in 6 months' time on the day of check in. The whole reason for booking and paying now was so we can pay in AUSD now and not have to worry about payment whilst over there. The contact center staff are rude and helpful. Nothing got resolved. I asked to speak to a supervisor who kept me on hold for 45 minutes to tell me I had already been charged which I will incur a international currency fee on my card which I will have to pay. So I am now paying over $40 AUSD because the website did not state I will be charged in EUROS. It came up in AUSD. I definitely would recommended booking direct with any hotel as Booking.com are useless, rude, definitely not friendly, charge a lot of commission.

I just went on a 2-week trip and stayed at several hotels via Booking.com, they are the ones who most often pop up! The first room they had no information on us. OK we paid cash as requested by the hotel, it was in Mexico, so this not unusual. I get home and now Booking is saying we did not stay there. I have provided so much info; room number, time of arrival, even date and time, stamped pictures of the inside of the room. Nope not good enough they want a CC receipt. Even after telling them I paid cash. I am not being charged for the cost of the room "again" as a cancellation fee. I cannot count the emails, and the proof I have sent them, they don't care. I will contest the charge via my credit card but what a nightmare... Never again! I have to wonder how much money they make like this.

I attended the Herbert Park Hotel, Dublin over the weekend 8/11/14. On 10/11/14 I was informed I would incur a no show charge, resulting from a double booking made by Booking.com in error. After numerous emails exchanged with individual members of the Booking.com Customer Service Team, Booking.com acknowledged they would reimburse my no show charge, as long as I forwarded credit card statement showing the debited charge (which they had acknowledged with the Herbert Park Hotel!). This was done and confirmation was acknowledged by Booking.Com Customer Service Team, that they would reimburse the charge imposed on my account immediately, each email started with an apology from Booking.com and some included that they had tried to phone me. The result is after complying with Booking.com's requests and what has now emerged as time wasting emails, no reimbursement of charge was received. Indeed Booking.com have now blocked my emails highlighting their guarantee and promise to reimburse my charge.

I placed a booking for a 4 night stay at Grafton Beach resort in Tobago with Booking.com. I choose the option to pay at the Hotel. I was sent a confirmation by booking.com for a total charge of $420 US including taxes and services charges. When arrived at the Hotel I was told that they had to charge in local funds which I agreed to and expected a slight difference. The total that was given to me for the charges seemed a bit higher but I had to pay it as I was already there at the hotel and was meeting another couple who I had made a booking for 1 night via expedia. They paid for the 1 night in local funds and I paid for the 4 nights with credit card.

With a terrible user interface, booking.com was extremely difficult to use as a hotelier. Booking policies were very hard to customize, resulting in reservations we could not accept coming through. Worse, it was super easy to open an account but they made me jump through 25 hoops to close it. No way to do it on the website, I had to email three times to get them to close the account, months later. So many better options out there.

We have a holiday apartment which we recently listed with Booking.com. Apart from being more expensive than the other three agencies we use, Booking.com is very user unfriendly, does not take money from the client and has one of the worst customer service follow up that I have encountered. The only booking received originated from North Africa and was a no show. There are much better sites out there.

I heard back from Booking.com immediately, only to realize I'd booked for Nov 11th, 2 days from now by mistake! Therefore there would be a cancellation fee since it was obviously under 30 days. I meant to book Feb 11th groan. They reached out to the hotel immediately, as did I, and they cancelled my reservation. That was amazing response. I don't usually leave negative reviews, but I was so surprised by the cancellation fee thinking I'd booked for Feb. Thank you Booking.com! I am NOW impressed with how quickly you resolved my complaint and well lack of attention to detail!!!!!! thank you!

I booked reservations at the Las Americas Torre Del Mar hotel...non-refundable Executive Room..thru booking.com. We booked flight reservations thru Jet Blue. We were scheduled to begin vacation on March 5, 2015. Jet Blue cancelled that flight to March 4. I called Booking.com. They said no problem they would contact the hotel, change the date and email confirmation. Additionally, reservations made at the hotel October 8, 2012 with Booking.com was never charged to my account. Called today, Nov. 7, as I did not receive confirmation or charges to my account. Found out that the previous customer agent neglected to tell me that I could not make changes as you can't make changes (adding additional nights) to your reservation. This is the first and last time I will deal with Booking.com.

I have booked through Booking.com a few times now and I was satisfied with their service. But when it comes to troubles with the accommodation they provide, their service ends.

I booked a hotel (Gasthof 't Zweerd in Ypres) via Booking.com. It turned out that the hotel was not as described on the Booking.com website (dirty, smelly and damp). Obviously I had no choice but to find another hotel and so agreed with the manager that we would not stay. On return to the UK I discover that the hotel had taken monies from my bank card (because Booking.com had given the details to them). Booking.com have completely failed to safeguard my family from an unscrupulous hotel that not only isn't as it describes on its site but has stolen money from me. Avoid this company if you value support and online safety.

I booked 6 nights in NYC thru Booking.com. The rate for the room posted was $200. At check out the total was $1308.87. I thought the difference might be due to taxes and fees, but no. After you paid it tells you that the taxes and fees are extra. Later to find out on one of the nights I was charged $359. Booking.com does not give you the break downs of daily rates. They can put in higher rates on one or two days, that is where they rip you off. I called Booking.com and made a complaint. The operator said to call and ask for details every time you book and read the fine prints.

It took several emails and telephone calls to booking.com, The Nob Hill Motor Inn, including an email & a phone call to Hiten Patel, the owner of Trikon Hotel Group (which Nob Hill Motor Inn is a part of). I never actually spoke to the manager or owner of The Nob Hill Motor in, but the front desk staff were nice enough when I called trying to reach the manager.

We have completed a tour of Germany using Booking.com. We booked the hotel Drei Mohren in Partenkirchen for two nights. Booking.com site indicated limited availability in the town and said this hotel had only one double and we must pay considerably extra for a suite. When we arrived the hotel was almost empty so we had been mislead. I posted a review of the hotel (excellent) and in the comments indicated a warning about the above. B.C (surprise) said that I had posted a review without comment, a deliberately misleading lie. They did not respond to me about the issue.

Booked a hotel in Cambodia with credit card and all and upon arrival the hotel could not find my reservation. I ended up staying at a different hotel. Booking.com still shows the booking completed and is asking me to review the hotel I didn't stay at! The only good thing was my card was not charged! You cannot rely on booking.com. Go direct or use Agoda!

I booked motels by Booking.com two times. The first was Hill Country Inn in Marble Falls (TX, USA), the second - Motel 6 San Antonio Ft Sam Houston (TX, USA). Both times I had a problem with payment. I don't know why but payments were charged off from my credit card twice. I've just sent email with my questions to a customer service of this site. I wonder to know what the problem is. And of course it isn't convenient at all to think about these stuff when you're on vacation.

Almost always disappointed with this website! The main negative point is that when you book a hotel with them they give your card details directly to the hotel. So they have it printed at the hotel in their files. It's not the safest way. Hotel can do with your card whatever they will want, and then to solve the problem you have to live the hell! Exactly this situation happened to me now. And probably is the last time I book anything with that site. There are other sites that don't give your card details to hotels, so if problem happens, it is more easy to solve it. With booking.com you will solve it forever. Getting mails from their employees that write like robots, but not humans and only ask and ask more and more details.

We booked Wyndham La Belle Maison in New Orleans over 7 months in advance; paid Booking.com $900 US. Ten days before our reservation we called to confirm. No problem. Five days before our reservation Booking.com sends us an email claiming “the hotel has had a fire and your room is under renovation” (upon questioning Booking.com said the hotel called them - Wyndham says they had no fire). We are now trying to get another hotel and Booking.com wants us to pay for it up front and then fight them for our $900. Last time they cancelled us they told us that the hotel closed down. They said they would pay the difference between the hotel we booked and the one we had to find driving around San Diego at night in a rental car. It took over 2 months of repeated phone calls to get our "difference" money back.

Very embarrassed to say when I had a better look the holiday that was being sold on another site was not the exact same one that I had booked I did write immediately to Booking.com to explain and apologise, in future when they refuse a price match they should point out if the comparison is not exactly the same then I would have realised immediately.

Today I made a booking through bookings.com for 29 Nov 2014 for The Cabanas Resort at Sun City as we are going to watch a show at the Super Bowl on this date. After doing an availability search on the date that I wanted I selected the book this room button & went through the payment process. Once the payment verification was done I received a confirmation only to find that the date was booked for 29 Dec 2014. I immediately called them to notify them of the mistake. They said they are not aware of any glitches in their system & they cannot change the dates because the venue was fully booked on the 29 Nov 2014. They also said that if I wished to cancel the booking for the wrong date that I will still be charged the full price due to it being a special price offer. I will never make use of their services again & will never recommend them to anybody.

When I initially booked accommodation at Grimaldi Apartments in Italy through Booking.com, it said I could "book now pay later", & "refundable" if given enough notice. Once I booked it, I was charged immediately! The confirmation email said it was nonrefundable, more charges on top of amount paid are owed at the time of arrival! A fee to cancel also applies. And then the other day I received an email saying that even if I don't show up, I'm also going to be charged a tax for the accommodation on top of all other charges! I don't believe this is fair, considering that if the information was disclosed before booking, I would not have made the booking!!

We had booked an awful room, curtains that didn't close, bugs on the wall, painting falling in pieces from the ceiling, and hookers and drug dealers actively "working" on site. We didn't stay for all of a few minutes, long enough to walk in the room, look around, and find another place to stay. A refund from booking.com is not an option, it's an expectation. By representing this place and giving it a decent rating, even though the reviews were questionable at best, they have contributed to committing a tort and misrepresentation. Either we get our refund, or we're taking legal action.

I used Booking.com to make a reservation at Comfort Inn San Diego, and a day later I had to cancel it. I clearly remember clicking on the link to cancel the rooms, stepping through the transaction, and hitting the final 'confirm' button. After my trip, I noticed that Comfort Inn charged my rooms to my credit card, even though I had cancelled my stay and had not used the rooms. When I called in, Booking.com claimed I had never cancelled, and in fact, the hotel had informed them that I apparently called at 5am on the day I was supposed to check in to say I would be a day late. I never called the Comfort Inn. My guests never called the Comfort Inn. We were in the air with our cell phones off when this suspicious call came in.

The web page shows Piazza Ferrari as the Hotel site. It is hundreds of meters away down ** September Street. The Hotel is seedy and the cost 176 euro 2 nights 2 persons was in excess of the 146 euro on the www site. The room was clean but away from the reception area. I saw no fire escape procedure anywhere. The 2nd night at 2am erupted when an adjacent room male and female occupants had a continuous verbal and physical fight to 6am. I complained but management were useless and would not chase up the police. The breakfasts and area was cramped with a narrow table and cold tea and coffee and one cold boiled egg. 5 euro for breakfast and another 5 euro for any other type of egg.

I made a reservation on October 23, 2014 for Misty Mountain Ranch B&B and Cabins. Check-in 29 November Saturday. Check-out 5 December Friday. Booking.com site said I had until November 11, 2014 to change my mind on the reservation. Misty Mountain Ranch charged my account the very next day! Booking.com said they could charge my account a "deposit" 14 days in advance as in immediately. This unexpected charge has caused my checking account to go into the negative and I will most likely be charged overdraft fees.

I booked two hotel rooms 8 months in advance of the stay using booking.com. These rooms were to be used by two vendors I had hired to video graph my daughter's wedding. I confirmed the hotel rooms on September 29 with the hotel directly - The Relax Inn in Waynesville (AKA The Rodeway Inn). I told the hotel the individuals would not be checking in until after midnight. When they arrived at around 12:30, the front desk told them that both rooms had been given away because booking.com never provided them with credit card information. Booking.com has failed to provide me with an explanation from the hotel, which conveniently seems to have computer issues. I have followed up several times and booking.com has not responded. DO NOT USE THIS SERVICE! THEY DO NOT RESEARCH REGARDING THEIR HOTEL PARTNERS AND DO NOT PROVIDE ANY BACK UP WHEN THINGS GO WRONG.

I just have returned from a trip in Dominican Republic, hotel Grand Occidental. BEWARE!!! IN THIS HOTEL OPERATES A GANG OF THIEVES. THE MANAGEMENT NOT INVOLVE ANYTHING. DON'T STAY THERE!! This gang stole all the money we have in our wallet, in our closed room. That means 1200USD and 150 Euro. What shocked me is this attitude of disregard and lack of interest that we received from the hotel, its leadership, who had not the good will and good sense to listen to us, to meet us. Manager's name is confidential, so we were told, and the manager has more important things to do than to meet some tourists who were robbed in his hotel. We left this destination with a bitter taste. This holiday which should be the dream was the worst holiday ever.

I stayed in the Carolina Hotel Athens. The obnoxious smoking owner on checkout try to overcharge me. As I refused to pay the overcharge he didn't seem to care. And now I know why--booking.com gave him my credit card details. I left by paying cash and he then deducted the amount from my mastercard. There is nothing booking.com or my bank will do about it. So the cheat at Carolina hotel Athens has ripped me off with the help of booking.com

Booked a room in Chaing Mai and confirmation email back to me was over triple amount I agreed on. Then it turns out this place has no refunds even 2 months in advance. So instead of my budget $55.00/nt. I'm paying $175.00/nt. Of course there is no getting a hold of Booking.com. There is some price changing scam or something going on.

Had reservations through Booking.com but 5 minutes upon arrival they said computer was down and they would not honor reservation or help in any way. Don't use any of that.

My family planned a trip to Austria to the Tyrol 6 months in advance. For accommodation we booked via BOOKING.COM 4 suites with one of the site's providers. My parents booked a 1 BR suite and requested for additional three 2 BR suites each, as me and my brothers each have kids. Small kids (This is important). When we got to the site we were surprised to find out that the hostess provided with two (not three) 2 BR suites, another 1 BR suite with no windows in the bedroom and another small room with 2 beds. She explained that she has an issue with one of the guests and she will have an additional room for us the following day. This was the first issue, as my 70 years old parents had to stay in a small room with two separate beds instead in a 1 BR suite (That has both a bedroom and a living room).

In June 2014, we used Booking to book a hotel in Torba, Turkey for one day in Sept. The hotel was closed and there was no staff. There were no other guests. There was a group of men just inside the hotel grounds who were clearly not hotel staff. One was abusing a dog. Someone finally came over to us and asked us to leave our credit cards on a small kiosk about 20 feet from the street while we went to our room. We refused and waited while this clearly inexperienced person photocopied them. We were put in a small, brown wooden building at the back of the property that looked nothing like the stucco hotel in the Booking picture.

We were not overcharged at out hotel by booking.com, it turned out the hotel gave us the wrong information so we withdraw our complaint and would recommend booking.com

We are listed on Booking.com. Although we have had many bookings through them I find that when we do need to contact customer service their agents are extremely arrogant and rude. We recently had an overbooking on a room although on our calendar it is marked out as booked already. They won't budge and say it is our fault as the system won't make mistakes. We are liable for the commission and any other fees associated with finding the customer alternative accommodation. I find this extremely high handed and they won't entertain the fact that it could be an error on their part. Even if the client agrees to cancel and understands that an error was made they still insist on this policy. You cannot speak to anyone other than a call center agent which is also unsatisfactory. So they will make 2 commissions now for the same period for one room! Bonus for them, even if it is possibly an error on their side!

Before trip I received a phone call to recommend I cancel the credit card I used for accommodation booked through booking.com in London. I was told there was a very advanced scam using 15 properties and that now they had been removed from the listings. I also made bookings throughout Europe and Dubai. I did cancel my card and the new details I did not forward, all other bookings stayed on my old card. Towards the end of the trip sitting a five hour transit in Austria on the way to Dubai I see an email saying my accommodation will be canceled by 6 p.m if I don't contact hotel. I frantically emailed hotel and booking.com advising them I would be mid flight and will arrive at midnight with children and I needed confirmation the room will be waiting and if anything that needed sorting could be sorted by the time I arrive. Since one night's payment was taken time of booking.

I made a reservation for a hotel in Copenhagen and received confirmation of my booking. It outlined that I was able to pay upon check-out and that no booking fees or other costs were charged. Imagine my horror when the full £418 for the room was taken from my account. I contacted the hotel who were unhelpful and said it was a non-refundable room. Booking.com say my confirmation email was correct and that I had only made a reservation and should not have been charged anything. At the moment it doesn't seem like either are taking responsibility for this huge error and I am so disappointed in both!!

I reserved a room for three nights with Booking.com and they guaranteed that I could change the reservations by a specific day which they allowed me to do. What they didn't tell me is that they would raise the daily rate to the going rate on the day I changed it not when I booked it so it really wasn't worth it. I would not use them again!