Booking.com Reviews

I recently had a horrible experience with Booking.com and their customer services staff were absolutely useless who defended the property host (who did not show up, I ended up without an accommodation and he was lying). I booked a room and tried to contact the host all day to no avail. I went to do a check in but the host was neither available at the property nor available over the phone. I was asked by Booking.com customer services to wait on the street (it was 19:00pm at night in London in a dodgy area) for them to get back to me. They did get back to me only to ask me to wait further until they hear from the property "as per their procedure".

Unhonest and irresponsible owner. I have booked Kampar Vacation House BLOCK A-4-23A, KONDO KAMPAR BARAT JALAN KA, TAMAN KAMPAR BARAT, Kampar, 31900, Malaysia at 9 March 2019 for my convocation. The owner lied to me to tell me the room is unavailable. He texted me "the room for 9 April 2019 is not available". Obviously, he told me the wrong date and I try to be clear if he mistaken seen the date. He said the room is not available at March too.

I will never use Booking.com again. I got a flyer saying that I'll get a $20 back to my credit card after checkout the hotel if I book through the link they provided. I did as it said, go to the link and then book a hotel. They never give me that 20 dollar back. I called their customer service, it's a long wait, and all she said was "sorry I didn't see you book through the link. We have no record indicating you'll get a discount." That's totally **. I am 100% sure I followed the instruction and booked through the link. Will not book from Booking.com again. Their price is not cheaper than others anyway.

They actually just hang up on me. The place we booked had check in only for a 3 hour window. We flew internationally and were 30 mins late. The owner didn’t pick up the phone. We traveled with 1 y.o. baby and we’re not even enter the place when arrived. Neighbors told us that they’ve seen at least 3 other people that were not able to find this Colosseo Grand Suites and even have called the police. But Booking.com didn’t care and hang up after I insisted asking them for a refund or new reservation.

Just to add to my earlier review of Booking.com. It was odd that TripAdvisor had more accurate reviews of this place than Booking and now I know why. Normally when a company is reviewed, the moderation process takes a few hours; after leaving a scathing, but professional, review of this hotel, the review doesn't even show up on my Booking.com review history page; and, when I looked under the hotel's reviews, it said that it was still under moderation over two days later. Booking did not send any notification either.

I will never trust or book any accommodation again with Booking.com. On arrival to our holiday house in Irvine California there was no sign of the owner. We had tried several times to contact them via their phone number regarding collecting the key and our late arrival, and when we informed Booking.com of the lack of contact, they reassured us that all was in order. This was not the case as we were told to return again the next day at the specified time (14.00-15.00) as we were at fault for arriving at the wrong time! We had to find a hotel for our family of eight and return the next day to still find the property deserted. We were left stranded without anywhere to stay and wasted two days of our holiday. Booking.com tried to offer us motel rooms and a house ten miles away that was much smaller as an alternative. The company state that they "act solely as an intermediary" and accept no liability.

I reserved a room in Rome through Booking.com that turned out to be in a building with a drug-den bar downstairs and reeked of mold and mildew. I physically couldn't stay there and had to pay for another room elsewhere. Booking.com sent me some pro-forma replies expressing how sorry they were, but that they had no control over the owner's no refund policy. Surely, if Booking.com really wanted to get a provider to do something they could have.

This is what I sent them tonight. At 7:57pm tonight I was informed that my accommodation was overbooked for tomorrow, less than 24 hours notice. I emailed repeatedly for someone to call me and I finally found a number to call. Our booking with you was our most expensive night and solely booked because of its close proximity to Hope and 11th. The place they found was a 5 minute drive away and was not acceptable. I found this place below that was also about the same distance from Hope and 11th. I was told on the phone that the difference in price would be covered, so I booked it as it was the only place available and I didn’t want it to go as these are not hotels with multiple rooms. I then emailed the receipt to the representative as that was what she said I had to do to get the refund in the price difference.

Do not waste your time and money on Booking.com. In any situation they are not helpful at all. We had issues with red tide and they could not help. We had booked a hotel and wanted to cancel it immediately, they could not help and so on. If you want someone to be helpful, stay away from Booking.com.

I got a lil late in giving the review 'cause of my travels. I booked a hotel in Amsterdam in May, 2018 for 3 nights via Booking.com. When I reached there I discovered that it wasnt a hotel but was a hostel. I had made advance payment. I Shared my concern with these people and booked another hotel and checked out. I kept in constant touch with cust care requesting them for the refund as I was short of cash because of the 2 bookings I had to make. These people never responded back on their own and each time I called them up or mailed them they told me that they are not responsible for anything.

We booked several nights lodging on a recent trip to Spain and had numerous issues with the bookings. Several of the bookings had either incorrect or missing information. They did not provide complete addresses of the lodging causing added expense of international phone calls trying to find the lodging and reach the owner. Had to wait for the owner to arrive and actually take us to the accommodation. Offered free parking but it was blocks away and only free if you moved your vehicle by 9 am the next day. One of the bookings gave us a room with a shared bath down the hall when I had booked a room with private bath. Then they notified Booking.com that we were a no-show when we actually spent the night there. Booking.com is the last place I will search for lodging in the future.

I am a partner with Booking.com, I recently objected a guest review on his stay because the guest argues that I have wrongly charge him. I only charged him for his stay to his credit card provided, but he wanted to pay installments. The guest comments were not taking off after I requested even though the guest was making false statements about the charge, the guest also did other comments on the property probably because he wanted not to pay the full amount. I asked to Booking to remove the comment because the guest accuse me that he had to do a transfer but instead I just made a credit card charge with the amount due for his six days stay. Terrible work with the partners of Booking, they just care about having passengers and care nothing to be fair and show honesty with the bookings.

I've used this website for a few years and although I've had some bad experiences (overcharges, charges for free cancellation, etc) they're always willing to assist and resolve. But my most recent experience with the site and the hotel has caused me to end all dealings. I recently booked a very expensive hotel stay to have a relaxing and romantic end of summer getaway. Long story short, the website posted lovely photos of the rooms and amenities of a supposed 5 star hotel which was actually below average with roaches.

I had booked a room to stay at a hotel for one night. I booked one room. When I checked out of the hotel room I paid cash for the room I had stayed in. I received a charge for a different amount on my bank statement the same day. When trying to contact booking.com customer service it was a 30 min wait time to speak to a real person... by the time I got on the phone with someone, they said, "No worries, we will send you a e-mail with forms you need to fill out to dispute the charge." I sent a copy of bank statement and that I had booked 2 rooms?

Consumers Beware!! WARNING. I made a simple reservation with the option to cancel. When I canceled before check in I was told there is no cancellation. No refunds. I called the 888-850-3958 to dispute the fee that appeared on my Booking.com account. The cancellation option was available before reserving. This company is making false promises. Once you reserve you will lose all options that lead people to use their services.

Arrived at our hotel. Called during the week to confirm reservation. Was fine until we arrived to check in and booking.com canceled our reservation for no reason. Refunded my credit card two days before we arrived. No email confirmation telling us they did this. The hotel was sold out for the evening, we were traveling with two small children. Will never use them again or recommend them to anyone to have to deal with such a hassle and inconvenience.

By booking room on September 27, 2018 in El Dorado (Extended Red Coach El Dorado motel), Kansas through Booking.com caused me and my wife stress, humiliation, and additional unnecessary expense. We got confirmation for the room that was non-refundable reservation, however, when we came to the Extended Red Coach El Dorado motel we were told that there is no reservation for us and that they do not have rooms. I was upset since we drove all day long and were already tired from driving.

Booking.com offers a "We Price Match Promise" with stringent requirements to take advantage of the feature. The customer has to pay the full amount to the travel provider and then seek reimbursement from Booking.com. After meeting all their requirements, the company has delayed issuing the refund for 25 days citing a backlog of requests and inadequate staffing (they claim only six employees processing refunds for the entire company). The company would not provide an estimate of when the refund would be issued. With so may travel booking available (Kayak, Expedia, Travelocity, etc. ), the customer might be better off utilizing one these services.

It really was the worst. I showed up at the hotel at 2 pm and nobody was there. NO ONE. My room was not ready until 7 pm. It is a really long story but trust me, it was a terrible experience in a foreign country. After repeated attempts to contact them with no response, they offered me half my money back. Pfft. Keep it. You must need it more than me.

I swear when I booked my reservation for the AC hotel in Times Square, New York City, through Booking.com, I used the option allowing cancellation. However, when I later needed to cancel the reservation (weeks before our stay), both Booking.com and the AC Hotel said no, that it was non-cancellable and that they would not honor my request. Way to treat a vet!

I swear when I booked my reservation for the AC Hotel in Times Square, New York City, I used the option allowing cancellation. However, when I later needed to cancel the reservation (weeks before our stay), they said no, that it was non-cancellable and that they would not honor my request. The AC Hotel in NYC was similarly unhelpful. Way to treat a vet!

Ordered a taxi ride from Sofia, Bulgaria airport to hotel, and vice versa. Driver was there on time and did his job, even though it seemed he drove us in his private car. The problem was in Rideways (as part of Booking.com holding - to whom I have trusted until now) price. I have paid for one way ride (12-13km) 27 USD, and local taxi drivers (either picked up at their place by the road, or called by phone) this ride calculated from 12 up to 14 LEV which is about 6 USD!!! I was so angry when I heard this. I have made an complain, but of course they said - "No, you know about our prices from the start." Yes, they were correct. It is me stupid who have trusted Booking.com and Rideways.com (stating that they offer best taxi services and prices), and ordered their service without checking reality of their prices. Get away from them. They are scammers.

I rented a car through Booking.com (Fox) in Seattle. It took an hour to get to the rental area, and the line for the car was 3 hours. I stood in line for an hour until I could actually reach Booking.com to tell them the problem. I had to leave - I had an appointment 1 hour away and could not wait 2 hours (it cost me $93 for Uber). The rep told me she would submit the request for refund - she never said If I left that I would have to still pay the $339. I disputed the charge with AMEX and Booking.com convinced them to keep the $339 charge for a car I did not rent. They should collect the $339 from FOX who had the issue in the first place. I will never ever use Booking.com or FOX. Book #**.

I rented a car through Booking.com (Fox) in Seattle. It took an hour to get to the rental area, and the line for the car was 3 hours. I stood in line for an hour until I could actually reach Booking.com to tell them the problem. I had to leave - I had an appointment 1 hour away and could not wait 2 hours (it cost me $93 for Uber). The rep told me she would submit the request for refund - she never said If I left that I would have to still pay the $339. I disputed the charge with AMEX and Booking.com convinced them to keep the $339 charge for a car I did not rent. They should collect the $339 from FOX who had the issue in the first place. I will never ever use Booking.com or FOX.

My wife made a reservation for 5 at Booking.com for Hawaii at the Polynesian Residences Waikiki Beach. When we arrived there, we were told we needed to pay for an extra bed given the room was 4 people only. One makes a reservation for 5, Booking confirms and charges for 5, but they give you beds for 4 only and then charge you extra. When we complaint, their Customer Service Team did not care and gave us responses such as ‘We have resolved the matter at hand. If you are dissatisfied with the resolution, free to take any further steps you see fit.’ No Booking, you did not resolve anything. You just took our money and did not provide what was promised. How do you call that? We used Booking several times, but this is obviously the last one.

Searched for a flat for two weeks. Photos and location exactly matched what I was looking for. After I booked it and effectively paid for it, the phone contact was made available and, to my surprise, the phone number did not even exist! It didn’t rang, it wasn’t busy, it just did not exist AT ALL. As such, I could not reach out to the owner to get the flat keys. The fact that you only get these contact details (which aren’t even verified by the website = Booking) late in the booking process (there is the option to pay later, which would be safer I imagine) promotes fraudulent behavior. If you cancel the booking the money will revert and stay with the other side of the party (not even with Booking for a confirmatory period of time). I also tried contacting the owner through email but to no reply. The business model of the website makes fraudulent activity much easier because Booking does not confirm nor verifies the entity of the other party (at least in this case).

I used booking.com several times in the past to make personal and business bookings and I have never been unsatisfied with the accommodation provided until now! I made a booking for an establishment in Athens from the 15th to the 22nd of September 2018. I always base my decisions on the reviews of previous patrons and of course on the pictures that are made available. To my shock, the establishment was located in a terrible area and was furthermore in a terrible condition itself. The actual look of the place was completely different to what was advertised on the booking.com website.

Seeing as my acidic first attempt was quashed by sanctimonious do gooders at Consumer Affairs I will now water down my remarks about this misrepresenting company. Booking.com will not care about your whining or your problems, they will take your money and side with thieves as all they are interested about is their commission. By operating at cross border levels and on a planetary basis they believe that they are above the law. They are not above the law, they break laws in multiple countries every day by stealing from their own customers which keep them in business but they will be held accountable as they have carried on with their criminal enterprise for far too long it seems. I for one will do all in my power to rid the planet of these thieves.

Booking.com says if we cancel the booking within a certain time, cancellation is free. But my credit card was charged 375 New Zealand dollars on 7 September 2018 which has not been refunded in spite of several emails & phone calls to local Auckland office. I have their email saying the cancellation is free and the ladies at the Auckland office agreed that I am entitled to the refund, but the money is not credited back. Can anyone tell me what to do now? 375 dollars is a big amount for us.

Booked resort at beach. Hurricane Florence hit week before visit. Multiple road closings and river cresting expected during scheduled visit. Multiple attempts to get assistance from them to either reschedule or cancel (with a penalty) but could get no response. Called resort directly and they too would not assist saying I had to contact Booking.com... which I tried multiple times. Very disappointed - but lesson learned! I realize they cannot control the weather but a little customer service goes a long way in my book. You will not experience that with this company.

I booked an overnight stay. It turned out the owners only took cash and not credit cards like 99.5% of the offerings. The confirmation was 5 pages and on page 5 in small print there was a note stating cash. I received several updating emails all mentioning my credit card will be charged past a cancelation date. The notices reinforced the payment was by credit card. I spoke to a Booking.com supervisor who did nothing for me.

We face Booking.com cold behavior that time! We had a problem to pay Booking.com profit in once concerning 1 invoice ONLY! We had already paid half of the invoice and asked to pay the rest amount next month. This was due to one hotel small improvement in its facilities and for this reason we had to pay the small renovation and did not have enough money to pay rest money to Booking.com. We asked from Booking.com staff to give us this option and to pay rest half invoice in Booking.com bank account next month! After that Booking.com sent email and called us saying that they do not mind about our problem and they wanted from us to do full payment immediately! Until the time of full payment they stopped our service and left our hotel alone without being in Booking.com alive! This is a unprofessional and inhuman behavior without concern in our hotel problem!

Booking.com is possibly the worst service I have ever used. Not only did they cancel one of our bookings 5 days before and fail to provide us with an alternative, but they take money from your account that isn’t theirs to take. WATCH OUT. We stayed in 3 places around Italy and on each booking confirmation is said we had paid £10 city tax (and they’d taken it from our bank account) it clearly listed that all taxes and charges were paid for. However, upon arriving the hotels told us we hadn’t paid city tax and had to pay it to them too. We then rang Booking.com on each occasion and they said we hadn’t paid when they’d clearly removed £10 from our account at each location. Upon complaining, they then changed the confirmation on the app to make it look like we still had to pay it even though they did nothing about refunding us the money.

I use this company in the states with no issue. But overseas...never again. Prepaid so when a storm hit and we had to leave...too bad. Two hotels they booked me in slept 4 and charged for it. I am a SOLO traveler. I paid double everywhere. They would not respond to my emails. Do not recommend overseas bookings thru them!

On May 2018, I have reserved the apartment in Prague "Luxury studio with terrace", that was provided by PRG Life s.r.o. company (BE AWARE!). The whole amount was paid from my account in several days. In September at the day of arrival the owner canceled the reservation, and promised to send money back. All the three weeks after I was trying to withdraw my money and spent lot of my time and nerves.

BEWARE, this site advertises properties they do not have access to rent. Such as my property on Siesta Key FL. They advertise pictures, prices and availability of my property and they have no rights to it. So be very careful of the old bait and switch scam. You will be disappointed or scammed out of your money. BEWARE. SCAM SCAM SCAM.

We made reservation in a pinch. Turned out we didn't need it. Cancellation policy is outrageous, and customer service is so elusive, it was impossible to speak to anyone. We kept the reservation, and paid 3X more than we anticipated. We will sever all ties with Booking.com.

Wow! I should have read the reviews before I purchased. So Booking.com has a price match guarantee, I found a better price only a few hours after I booked it on Booking.com. I took the time to contact Booking.com as it was all done and they did offer a price match. They told me they couldn't honor it... some strange thing about how the other company charges for the room.... what? It was 300 bucks cheaper!! Do whatever, 300 bucks is 300 bucks friend! I took the time to contact them and save the deal, I should have saved the time and just canceled. So I wasted an hour and a half trying to give my business to a company that didn't want it... I did cancel with Booking.com and went with the other less expensive company www.prestigia.com. Good luck Booking.com!

I booked 2 nights stay at Hard Rock Hotel (Universal Studios Florida ). This company took the booking and gave me a free cancellation date. After 1 day the hotel had taken 1 night's stay out of my bank account. I then decided to cancel before the said date. This company told me to contact the hotel direct myself which I done. To be told 8-10 working days for a refund. To add insult to injury. The hotel took £302 out of my bank and reimbursed me £280. So I’m at a loss for using this company who have nothing to do with your booking.

I booked two rooms in Datong, China at Meijing Hotel. I received an email confirmation of the booking. Immediately after I received a request to cancel my booking because the price was incorrect, according to the hotel. They wanted about 3x the price. I refused to cancel my booking, and they offered me inferior alternatives over several days but would not make good on the original contract. Finally I'd had enough and deleted my account as I had warned them I would due to their refusal to honor a contract and bait-and-switch. I had been a loyal customer, writing reviews, etc., for a few years.

Booking.com showed a price on their site, that when the reservation was completed, was almost double the price advertised aggressively (i.e. red text bold "you hit the jackpot with this price" when I clicked the "I'll reserve it" button) on Booking.com. The purchase experience repeatedly served up pop-up alerts to complete the purchase or lose the room. I was then asked to complete a form with my details and credit card information (which would not be charged). In the left hand bar of this screen, in light text, were the changed prices and fees/taxes not stated in the initial screens. It is clear the UI design is made to not draw attention to this, and focus the person's attention to complete the form, while the pop-ups continue to tell you to keep moving.

Booking.com is not remotely helpful or reliable... Hotels themselves treat any bookings made by Booking.com as unfavorable bookings (i.e. not wanted). Don't even think about changing any booking details. Horrible, pathetic service.

I used Booking.com a lot but have just had the WORST experience with them. I booked a hotel on Booking.com that was listed as being in Grace Bay. Upon arriving at Grace Bay we were informed that the hotel was in fact on Long Bay 10-15 mins drive away. As we wanted to stay in Grace Bay NOT Long Bay we contacted Booking.com to cancel who then passed the buck to the owners of the property. The property agreed to refund only half of the booking and passed the buck back to Booking.com who actually agreed the property was not properly listed.

We booked a hotel through Booking.com. In spite of not staying at the hotel we were charged 5.5k on our cc which is unfair. The customer care representative was extremely noncooperative. We were charged on the next day of the hotelier cancelling the booking; which came like a complete shocker... I want my hard earned money back.

I was sent a postcard with a promise of $100 off of my booking reservation. I tried using the link that was listed and each time it only took me to the main site. Being suspicious, I called customer service. They said, "You should see an orange box in the screen." Nope. I did not. I tried different browsers, different laptops, phones, etc... After all that, his answer is, "well, it works for me, so..." I hate that they told me to go to this site and if I didn't know different, I would have booked it and then not received my credit.

I made reservation online. When I got to hotel was not like website at all! Did not stay. Called Booking.com. Told me to send pictures and did. Was given one excuse after other on why I couldn't receive refund! Will never use this website again!! Hotel was in California at Random Motel. Motel said Booking.com mislead us that put pictures on website and Booking.com said hotel put pictures on website. But regardless Booking.com does not stand behind what they put on their website!

I have been using this site for 10 years as I travel a lot. The first bad experience was that a few unauthorized charges showed up on my card a few days after I used this site. Apparently, this site just passes your credit card information to hotels without encryption so anyone can steal your information. This happened 2-3 times and I ended up cancelling my card each time. More recently, I booked a hotel, Holiday Inn Express in UK through the site. I was double charged for the stay. I exchanged so many emails with the general manager and numerous phone calls with Booking.com. Booking.com blamed the hotel and the hotel blamed Booking.com. I had to complain to HI group site and finally I received a refund minus a finance or exchange fee which is not written on the ad by Booking.com. I'm totally done with the site. I'll just search the hotels at the site and will book with the hotels directly from now on.

This is the second time we've had issues with this company. The first time we used them, they booked a smoking room for us (non smokers). The second time we used them, they didn't actually book the room at all! We talked to the associate at the hotel that told us not to use them anymore because she sees issues with Booking.com all the time. We are done with them.

I booked a room in Hershey, PA through Booking.com, upon discovering the broken tub, moldy ceiling tile, moldy wall, I checked out and found another place to stay. Even though I sent them pictures of what I described, they did not refund me or credit me or anything. They offered me 25 dollars, which I refused as a matter of principle. They do not about customer satisfaction and I would advise people not to use their site. We all work for our money and should not be spent on a company that could care less about its customers.

My family were planning to attend a wedding in Pavia, Italy. I wanted to ensure we had somewhere to stay, but It was not clear how many family members were coming. I booked 6 months in advance. Given this, it was imperative that I was able to cancel all or part of the booking. I booked three rooms for three nights at the Hotel Moderno, under one Booking.com, booking number. At the time of the wedding in September, when I tried to change the booking to two nights for the three rooms, I was told that for some unknown reason, two rooms were cancellable and therefore I could cancel the night for each of these rooms but the third room was not cancellable (using their term, not refundable) and I had to take the room for the third night.

I had a reservation at another hotel but then I made a reservation for 12/28/18-1/-1/4/19 on 9/11/18 through Booking.com and Douglas House, Key West sent me confirmation and ran the credit card charge. I therefore cancelled my other reservation. The next day they tried to change the terms to 70% down and no refunds for any reason. Booking.com said DH was bound by the original terms. On 9/13/18. Booking sent me an email that Douglas House said the credit card wouldn't go through but my credit card said it did. Then they cancelled my reservation today, 9/14/18. I had cancelled a reservation my other reservation, depending on their honesty, and now all other options that had been open before this were gone only leaving others at much higher prices. This was to be a surprise second honeymoon for my wife on our anniversary and it is ruined.

I booked a hotel in France http://www.residencehoteliereduhavre.com through Booking.com based on the pictures shown. We as a family were taken by surprise when we checked in on the day, the room was dirty, smelly, and in a pathetic state, completely opposite to the pictures shown. My wife started having skin infections and my daughter on tears, it was unlivable. Called Booking.com and they said they can't intervene and very nicely washed their hands off. Even after me repeatedly asking them to intervene they denied.

We reserved a room in what was advertised as a 4 star. We got there and at best it was a 2 star. When we called Booking they told us They do not pick the star ratings nor verify them. It is totally up to the motel. When we said we were not going to stay there they said we would be charged regardless. Buyer Beware.

I was talking to booking to arrange for a hotel and during the conversation I decided I did not want to complete the booking and told her so. She told me it was too late to cancel. I questioned why because this was the original phone call. She referred me to cancellations and after waiting on the phone for 20 minutes no one answered. I tried calling several times after that and no answer. Now we cannot make the trip because of the hurricane and I am losing all of that money. DO NOT USE BOOKING. They also charge fees for the booking.

We have done numerous bookings through Booking.com, and were always very happy. E.g., once in Italy the hotel wanted to charge extra for aircon, while it was supposed to be included. We send a email to Booking.com, and very shortly afterwards the owner told us that he had no problem with us using the aircon for free, and that it was just a misunderstanding. BUT one must realize that they are just an agency, without the ability to check all properties. We always first read reviews on other sites, like hotels.com and TripAdvisor, we check the location on Google maps and we also send a direct message to the hotel to ensure that they are aware of the booking.

The apartment was not as described in Booking.com. We have requested an air-conditioned rooms. And when reached there, it has only 1 AC, and it was leaking water and when requested the customer service to fix it, they said they will fix it tomorrow, it was hot and water all around us, so we couldn’t stay more than 2 hours, and when contacted Booking, they said they are not responsible. And they couldn’t help us to refund the money back.

Booking.com offers a $25 bonus referral program for friends and family to book and complete reservations via a referral code. This past May a friend of mine completed his reservation under this program, submitted all required information: confirmation #, hotel name, date of reservation, pin # along with email used for the reservation. After 10 correspondences and 3 months, we have yet to receive our bonuses as promised. From ensuring our credit card on file is up to date and checked off to receive rewards even after being told over 3 weeks ago we should see a credit within 7-10 days, STILL nothing. After several complaints addressing this issue, Booking.com has just blatantly ignored any and all requests/emails made on our behalf to honor their promise.

I booked a City Break 5 star apartment in Amsterdam, landlord wanted cash on arrival. Property did match description or expected standard - there was even a mouse running around! We left the property within an hour after securing a local hotel instead. The landlord suddenly disappeared and despite 5 weeks of promises from him and then Booking.com I am yet to receive 1p in refund. Dodgy landlord, dodgy company & definitely let down by both. I am now taking legal action to get my money back!

Yes be careful with Booking.com. There has been a high risk of canceled bookings even if the client has received confirmation. I am undergoing the same process now, I booked a 1 week stay in Japan, 1st I received all emails from Booking.com that my booking is confirmed and all documents are with me even the guide how to go to my apartment. When I was reading how to get my keys they said I should contact my host. Unfortunately my host does not reply to any messages or email. So I tried contacting my cousin in Japan to contact the number stated in Booking.com.

Hotel immediately charged bank, which we learned when we tried to cancel, 2 mo. before our due date. When we arrived, room had neither requested balcony nor view. Staff then lied to Booking about what G. ** did. Booking.com only gave partial refund. Since we stayed elsewhere, Booking policy doesn't allow us to leave review, which is bogus.

Never made a reservation with them, but they allowed somebody to use my cc numbers under a different name to performance fraud. According to the hotel affected (Intercontinental) this is very frecuentemente problem with them.

Booked into Proper Suites@Empire Damansara in Petaling Jaya, Malaysia. The property manager, unable to contact me for payment decided to just unlock the room door to gain entry. My partner who was alone in the room and in the shower at that time was shocked and panicked as the bathroom door has no lock. Fortunately the door was latched and she immediately rushed out and closed the door yelling at them to stop and settle it with me the next day as I was not there. But still they insisted on trying to gain entry to the point she had to pushed the fridge against the door.

We reserved a room at the Ai 4 Olivi Residenza (Italy) through the website of Booking.com company on September 2, 2018. Upon arrival, we noticed a few discrepancies between the description of the hotel on the BOOKING page and the reality. For example, instead of the promised view of the pool from the window of the room, we got a pedestrian path at a distance less than half a foot from the window. Passersby had a beautiful view of our bed. We are not exhibitionists, so we had to keep the window tightly closed shutters. So, we'd got a room without a window. The drink that was called the coffee was tasteless. I omit some other minor shortcomings which together spoiled the vacation mood.

Vacation to Dominican Republic - I could not have asked for a better experience from Booking. They were instrumental in the selection of my final destination responsive to my questions and requests. I will have no problem using them for my next vacation. They also made the cost of my trip much more palatable than originally thought.

I had been getting alerts on prices for an exact vacation condo in Estes Park. I booked it and one hour later I found it for $200 less on Airbnb. I sent the price quote from the computer for the EXACT same place. Booking.com says they price match. I emailed them, they said they compared another weekend and they could not find the lower rate. So they would not price match. Even after I sent them the exact website link with the lower price. Terrible company. Use anyone else! I wish I would have read the reviews on this website before I booked with them. We will NEVER make this mistake again and tell everyone we know.

A shocking excuse of a company. They send out 'deals' to their customers then back out on the deal after the customer has paid with them refusing to refund the money promised. So much for good customer service. I will not be using these again. There are plenty of websites out there that will not treat their 'valued' customers in this way. Booking.com has definitely not made me feel valued!

A refund process is on since July 19, 2018. A cancellation intimation was emailed to them expressing complete dislike of the fake property which we had tried checking in for our initial two days' booking for July 09 and 10, with rent fully prepaid. Despite our presence on check-in-date, the hotel owner posted a no-show but told us to contact booking.com who would arrange an alternative for us which never was not possible. The two days' rent was completely lost by me. We had not realised that we had booked the same owner property on other side of the building for our 4-day-stay from July 20-24, again fully pre-paid. Subsequently, evidence in various forms were called and were emailed to booking.com. Bank statements, Google-location in Istanbul on the dates in question were emailed to booking.com.

When we got to the hotel - we were put in a different room than we requested. It was across the street and away from the main area - which is what we booked. We were told it was overbooked. Room was nice enough - but not what we wanted. When we checked out and got the bill - we were charged an upgrade fee - that we did not authorize. Booking still has not resolved and hotel says that per the booking website this is what was booked. It's a mess and overcharged me $100. Still waiting on booking to fix. Customer service has been horrible... over a month and only 2 replies.

I reserved an apartment for a trip to Paris via Booking.com. The reservation seems like a scam. I was contacted by someone with a suspicious email to confirm the reservation- which I did. A couple of days later the reservation was canceled with no explanation. Now I am worried that my email and possibly credit card info have been compromised. Is Booking.com even checking the accommodations they list? And what is the purpose of a reservation if the host can cancel on you at any time?

Booked a hotel in Chicago (Silversmith) for one night on the weekend. Booking.com indicated I have a reservation and gave me a reference number. When I got to the hotel that reservation number given meant nothing. I had no reservation. Booking.com. Thieves and buffoons. Use other service.

This occurred for the first time in my entire life and I still can't believe it. Upon driving 6 Km unpaved road in Costa Rica, we reached this 4 * hotel L'Etoile Celeste in Costa Rica. Upon arrival we learned that hotel does not exist. It was a small restaurant, owner of which offered us room to sleep at her own house for $125 per night as opposed to $160/night already paid to Booking.com. She told that another couple came last night and the goof up is from Booking.com website. We were not comfortable and searched other options at around 10 PM. Mind you that 6 Km unpaved road in Costa Rica can take 45 mins! Anyways, we booked another hotel but could not reach on time and had to spend night in the car. My negative review on the property was taken out by Booking.com for some stranger reasons. They are not refunding any money. AVOID BOOKING.COM. WORST EXPERIENCE.

We booked an apartment and agreed a time of check-in through Booking.com. The owner never arrived at this time and after standing at the meeting point of the apartment for 50 minutes, 4 phone calls and 3 emails we decided to find a place to shelter from the rain as we could not gain access. Charged 50% of the booking as they were available for check-in 2 hours later than agreed. We even had email and phone record evidence but Booking.com wouldn't assist. Be very careful when using the site and the terms and conditions as check-in for apartments can be at any time preferred by the owner, even if prior arranged. Make sure you phone Booking.com and are prepared to wait on the street for apartment bookings.

The User Experience of Booking.com is awful. I booked accommodation for a 12 night stay and paid upfront. I had a woman arrive at my accommodation asking me for a €100.00 deposit. I refused to pay this because I wasn't made aware that I needed to pay it. Anyway, I contacted Customer Services who pointed me to the Fine Print section located right at the bottom of the page and it states... you need to pay a €100.00 deposit. I work as a UX Researcher and was very annoyed to learn about this. Especially as I had sent this poor woman away refusing to pay. I have asked that Booking.com put this IMPORTANT INFORMATION at the point of booking (e.g. with the costs), even though it's a deposit and also highlighted to the customer within the confirmation booking email. Booking.com really need to conduct some usability testing of their live site because frankly it's a disaster. I won't be booking with these guys again in the future.

I travel for a living. The site is not user friendly. I gave my c.c. # for what I thought was a reservation. Wrong. I get sent to a page to confirm my reservation with what I think is the normal small print lawyer talk... and agree. Next page states "Your card has been charged. No refunds or date changes available." I have a death in the family. I request a date change or refund. Not even a refund. Denied.

I made my flight and hotel reservations last year in August for a Christmas trip to Las Vegas to visit my daughter. I booked both as a package deal through Southwest Airlines. I had no problem with the flight on Southwest but when I arrived at my hotel, they told me that my reservation had been cancelled. I asked them who cancelled the reservation; apparently for the hotel part of the package, Southwest goes through Booking.com.

I made a reservation for a Residence Inn through Booking.com in April 2018 for a stay in August 8 - 13th. My son also booked through Marriott and paid less per night. His 4 day was $600. My same time period was $1236. I have written the CEO and customer service. They don't care and will do nothing. Since I went through Booking.com I now find I won't even get any rewards from Marriott for staying at their Hotel. I will never use this service again. These people need to be stopped. Residence Inn says the art we paid is between Booking and us. Booking is a third-party-billing.

Made a reservation at a hotel through booking.com. I had to cancel it the next day. They told me to go through them for the cancellation so I did. They told me there was no cancellation fee from booking.com and the Hotel. Guess what? The hotel charged me the room fee even though they said they cancelled it. I am still waiting for a refund. Booking.com sends you in circle and makes it impossible to get refunding. Stick to calling the hotel for reservations. DO NOT USE BOOKING.COM UNLESS YOU WANT A HUGE MIGRAINE.

After I make the reservation and I give my bank information I receive a confirmation and a PIN number letting me know everything was fine for my stayed at the hotel. Next 10 minutes I get a call telling me there is no vacancy but they had another hotel. It was a rat hole with nothing inside but a bed falling apart. False advertising.

I booked an apartment for 2 people, 1 bed and the price was confirm at $170 total. When I arrived, the owner asked for $300! As we were alone in the bush late at night, we paid. However, when I asked for help, Booking.com were particularly unhelpful and said the apartment was for 1 person. Why did it come up under the search for 2 people? The apartment was nice but not worth $300 and I would have stayed closer to town. PLEASE NOTE THAT THE PRICES DO NOT REFLECT THE ACTUAL PRICE.

Tried this site for the first time. Found a deal on lodging within walking distance to the theater I’ll be going to while in Cleveland. Unfortunately, it appears Booking.com doesn’t understand the definition of the terms ‘reservation’ and ‘customer service.’ Three weeks before the event I received an email informing me that my reservation had been canceled. No explanation, just a big **! Now, I have to settle for more expensive lodging with fewer amenities, and far from the venue, so there will be added transport costs. Oh, and I have yet to see a refund of my $260!!! Have extensively used many, many of the alternative booking sites and have never been screwed like this by any of them. First and last time I use booking.com!

I booked a hotel through Booking.com and I so wish I had not. Usually they use your credit card just to hold the room, not actually process it before you check in. Well, this caused an overdraft to my account even after I changed the billing information to a credit card instead of my debit card on the same day. I have called Booking.com twice - 2 days in a row and still don't have this resolved. Now I am incurring NON SUFFICIENT FUNDS FEES at my bank due to their IMPROPER business practices. Had I known they were going to process the charge immediately, I would have given my credit card information to begin with. The folks were kind when I talked with them but actions speak louder than words and I NEED THIS CORRECTED and they are blaming it on the hotel but the hotel WON'T TALK WITH ME because I used Booking.com. Will NEVER do this again!

I went to book a room for the advertised $99 on Booking.com, clicked confirm, and to my horror realized that with fees the cost had jumped $266.36. The new total cost was placed in an unassuming location in the far corner of the screen in very small type. But I had already clicked confirm. I panicked and immediately cancelled the reservation and received notice that I will be charged $99 for the cancellation. All this happened within 1 minute. Booking.com has no authority to intervene in with the charge, even though the owner of the property does not answer their phone or respond to emails asking that the charge be overturned. I feel so cheated.

I made a guest house booking on Booking.com for the Pushkar Camel Fair in November. Months after I made the booking I was told the Little Prince Cafe wanted to increase the price by 3 and 1/2 times (from $17 to $60 plus tax). Booking.com was unwilling to do anything about this extortion. I also lost a booking during the Hong Kong New Year's when the guest house claimed my credit card didn't work. I ended up paying another guest house 6 times the original booking amount. Booking.com is an unreliable booking site especially for festivals.

The website promises complete refund of money if basic customer service is not given to the guest and if he faces unprofessional inconvenience. I check into a hotel and am made to pay full amount prior to check in. Which was not specified as we were told we would have to pay for the first night in advance nothing more. When asked the receptionist she said in case we cancel remaining amount would be reimbursed. Post which we get a suffocating room which was changed upon request.

False advertising of the hotels that no longer a Hotel, we booked a hotel which is non refundable, we contacted hotel and the hotel says they are no longer in business. They should avoid such issues, such issues can cause problem if you are trying to check in late. Really disappointed with Booking.com.

Booking.com and the apartment "Great Location! Perfect Flat!" cheated me out of my money with no shame and no taking any responsibility! I booked this apartment 6 months in advance and sent them my credit card. They took half of the sum. While I was on the plane to London, two hours before they should have given me the key, they canceled my reservation and gave it to someone else! I had no place to stay in London!!! Nevertheless they are taking no responsibility and refusing to reimburse me. I never saw such cheaters and liars in my life!!! Do not use Booking.com or "Great Location! Perfect Flat!". They are Liars and cheaters!!!

The host shares false information on the Booking.com profile, enters our room in the night when we have been sleeping with my girlfriend. He also misleads Booking.com that we did not even show up, so we can not leave a feedback now to make sure nobody will have this experience ever again. Booking did not care too much about the many complaint email I sent. Also asked me to contact the host to pay him, even if we stayed only one night of 3 and been kicked out for not paying more than agreed. Had no other choice than to share the video with you to stay away from the host. I will not use Booking.com again for sure since they protect their business partner instead of the customer. We reported the host on the police.

We booked through Booking.com based in the description on THEIR website. We paid Booking.com (not the property owner) £240. The place was utterly disgusting (look at reviews on TripAdvisor) and there was nobody there AT ALL to sort things out. We HAD to stay elsewhere but Booking.com will NOT refund the money we paid THEM. Our contract was with Booking.com, not the property owner. This is equivalent to THEFT. Shame on Booking.com.

I spent three nights in an apartment in London. They took 700 pounds as a security deposit. They were supposed to transfer the money in no more than 25 days. It has been 4 months so far and I received no money. I contacted the owner several times but she does not respond. I contacted the customer service of Booking and they answered that the only way to solve the problem is to contact the owner. I am really disappointed as I think I was let down. I believe that the least they could do is to ask for remittance receipt to confirm the money transfer or to guide me to have it back. Now, I read in the comments about the apartment on booking.com that other people are having the same problem as me yet, no procedure has been taken against that owner. It is a total scam!!!

Do not trust Price Match promise. I submitted a claim for a booking and no one got back to me for 4 months. When I followed up on a claim they said they can't match a price because the offer was no longer valid! They don't take any responsibility for apartments they advertise. The one we booked requested €200 deposit in cash (nothing on Booking.com website) and retained €100 for 2 dirty towels. Horrible experience of being ignored and stolen from. DO NOT USE!

I made a reservation thru Booking.com back in Jan 2018 for Aug 2018. Well 2 weeks before my arrival in Florida they called to tell me my reservation was canceled because hotel had closed. BS. The hotel didn’t close! Booking.com put me in a bogus room. But they had already charged me for 1 night total $219. They gave me an alternative property to stay and told me they would pay the difference between the reservation that they messed up and the new reservation. The original reservation was a bogus property. I know because I played detective when I was in Florida, the address lead me to a condo privately owned!!!

Here's what happened: While booking a villa in Greece through booking.com the website ask me to pay for the accommodation by credit card. The price was 189 Euros. I typed in my data to pay the due amount. Seconds later I got the usual confirmation of my correct booking and the confirmation of payment through bespoken Credit card in my email mailbox. BUT: I check the bank statement of my card and surprise, surprise: Booking.com did take the amount of 189 Euro of my card, but the referral for the transaction wasn't the name of the villa I have booked, but a Hotel in Amsterdam! I was puzzled and immediately wrote to booking.com customer service. I also wrote to the owner of the villa asking if he might have any connection to the hotel in Amsterdam - but he hadn't and was as puzzled as I was.

4 years ago I was appalled by their customer service when I complained about a property and they said they have nothing to do with it, it's up to me to deal with the property directly and they not gonna help at all. Since then I stopped using booking.com. I thought by now they should already improve. I was VERY WRONG! Things just got worse. Their Customer Service are outsourced freelance. Good luck if you don't get your issue fixed on first contact because when you contact back to follow up, you will need to start the whole process again because the Representative has changed again.

I booked a place through Booking.com and when I got there, the reality was so different from the picture and the "reviews". It had 8.0 out of 10 on Booking, the room had mold, the shower was not working, there was no door lock and when I checked out and left before my stay end due to how unsafe it is to stay there, they denied to refund me. I didn't even check in to begin with!! What was shocking the most is how careless is Booking.com about this and they hang up on me when I try to explain why I demand a refund.

BEDBUGS!!! My sister had a quick stay from 4pm-3am on July 23, 2018. After waking up that morning and leaving she was covered in bedbugs bites. After contacting Priceline.com I was redirected to Booking.com who said that they were going to do an investigation by contacting the hotel. The hotel refused to take responsibility for bedbugs or medical treatment. This is not the first time that a guest has written a review about bedbugs, yet they refuse to acknowledge the problem. I was offered a $28 credit for a room that cost me over $250 plus medical expenses. I highly recommend to anybody that is considering staying here to look elsewhere. I would also advise against using Priceline.com or Booking.com because of the horrendous customer service policies that they institute.

I made a reservation for my husband, 7 year old son and myself for 1 night. When we got to the hotel at 1030 that night with an exhausted family, I was informed that my reservation wasn't available and that Booking.com was supposed to let me know this. I never heard from them. We had to scramble to find other lodging with a convention in town. Why wouldn't you let someone know that they weren't going to have a room when they arrived!??

The rewards offered by Booking.com is a fraud. I had £333 worth of rewards to use on my next booking. Read T&Cs, followed instructions and now Booking.com have said this particular hotel was not eligible for rewards so I will not be credited the £333. Even more shocking called customer services many times and each time they said we never heard of any such rewards including one call which was escalated to a manager. Will not be using anymore as customer service is very poor and especially the refusal to honour my reward.

Reviews on Booking for the hotel I chose were good yet it was the worse hotel I have ever been in - black mold, carpets smell like they were never cleaned, bugs in bathroom, maids stole power charger. Booking also states they will price match, yet when I emailed them to say they dropped their own price $120.00 less than what I booked through them, they only offered to give me back $28.00. I will never use this site again.

I made a reservation of a room with a view of the sea, according to the photos that show and I believed it because I know those rooms. Now the hotel writes to me saying that they do not book that kind of room with Booking. But of all, according to Booking I would withdraw $ 259 CAD from my credit card, I open my account and I see with surprise that the hotel withdrew $ 297.85. I cannot cancel this deceptive reservation because I lose my money.

I booked an overnight stay at a local hotel. I complained to the hotel several times with no results. I was told I would get refunded by booking.com but they haven't kept their word. The room had mold in the bathroom, holes in the walls, stains on the ceiling and carpet. The pool had cracks in the bottom. There was no manager on duty all weekend. I had a terrible experience with the hotel and an even worse experience with the company that booked it. Horrible.

I had a reservation at the "We Inn" in Fenghuang, China. I was arriving on bus from Zhangjiajie scheduled to arrive at 6:30 pm, and I knew it would take time to get to hotel by taxi. Normal check-in time is until 6:00. So the previous day I had notified the hotel that I would arrive late. They responded "OK". Rainy day, and as it turned out taxis cannot get to this hotel, which is tucked away in a warren of poorly labeled alleyways. When I got to the hotel it was about 8:00 pm. Man told me there was no room because I was late. I reminded him that I had notified them of my late arrival. His story then changed to "because of the rain, not all our rooms are usable" (leaky roof?). He guided me to another hotel telling me that I'd like it "because it was cheaper". It was a total dump. He said I could go off and find another hotel for the next day.

OMG... these buggers cancelled our reservation without our knowledge or asking and charged us as it was prepaid cancellation at full cost of cancellation. We reached at hotel with surprise, got embarrassed at the hotel, spent hours trying to resolve the issue. Booking.com wouldn't resolve it blaming it was made wrong so system automatically cancelled it. Though we have confirmation and pre-payment.

Booked 2 nights in Tbilisi, 2 nights in Baku and then 2 nights in Tbilisi through Booking.com more than a month before traveling. Arrived in Tbilisi and tried to contact the accommodation. After a few attempts, got a response saying that the accommodation had been cancelled. Then I was told: "Do you know someone in Tbilisi? Try to find another place." I wrote to Booking.com (2 Aug 2018) but no response to date. Got caught in the rain so went into a coffee shop and tried to get alternate accommodation. Eventually did, 6 hours later. In the meantime, I got an email from Booking.com regarding my booking in Baku in 2 days time. I had requested a check in time of 11 am which had been confirmed. Now Booking.com wanted me to reconfirm the check in time in case my plans have changed. Strange! I did not respond immediately as I was too busy trying to arrange accommodation in Tbilisi.

After a long wait and sorting our summer holiday we arrived to Spain, Madrid, rented a car and headed to Almeria to an apartment we booked- Apartamento Paraiso al mar. Booking.com had wonderful reviews on the site and that was the reason to book it. We arrived there with three kids after a long drive from Madrid. The place was filthy, full with hairy dump, with horrible smell of dump and far far away from the beach. Obviously we could not stay. The owner refused to give the money back and Booking.com said that they will open a dispute and it will take at least 5 days. We left without a place to stay with 3 children and with a loss of our travel budget.

I recently booked a property through Booking.com, but could not contact anyone when we arrived to check in. After several attempts to contact the property management and their parent company, we relocated to another hotel that was both sub-standard and more expensive. We contacted Booking.com for support and were told that our reservation would be cancelled at no charge and we would be reimbursed the difference between the cost of our original booking and the substitute one. The cancellation confirmation from Booking.com stated that the property had been double-booked more than twice in the past 12 months.

I booked a room for 3 days in Davao, Ph. I called the property 2 days before and the day before my arrival. They had no record of a reservation in my name or booking.com's confirmation #. I also sent the property 2 messages with no response. So I made other arrangements so we wouldnt be left out with no place on a weekend that the event was filling every decent place. I also called the booking customer service # twice and was hung up on the first time and told he couldnt help me the 2nd time.

My husband and I are very thankful to Booking.com. Wonderful team. We were victims of a Scam from the Hotel Casa del Rio in Puebla Mexico, and even when the Hotel refuse to return the 9 nights money (We paid 11 nights, two of them were a penalty for same day cancellation even when the hotel was at fault of total scam), Booking.com back up us and return the money of the 9 nights. It took 2 months, from the beginning of the cancellation to the refund day fighting with the Hotel Casa del Rio, exactly from May 23rd to July 24th 2018. Thanks to Booking.com team for all your support.

I booked a room at A Cape Cod Ocean Manor for July 22 through Booking.com. The room was completely filthy and absolutely stank. When I lay on the bed, I also began itching terribly. When I checked in earlier in the day, the key was tacked to the manager's office door. (This is also a violation of Massachusetts law which requires inns to verify the identity of their guests with ID). At the time, I rang the bell to the office door and no one answered. (I did check in before 5:00 p.m. and opened every window in the room, hoping the smell would improve while I went to dinner.)

I planned a family trip to San Francisco from L.A. I had made booking for one night at one hotel at Los Banos (near to I-5) via Booking.com. Around 5 days before my trip, I just wanted to check the hotel amenities and address just to be prepared. I opened the app of Booking.com and got shocked that my booking was cancelled. It was written "Booking was cancelled by property". I immediately called hotel and asked about it. Manager said they did not cancel, they don't have access to cancel once booking is confirmed. Then I dialed to Booking.com. Then I called hotel again and they helped me to book one room there directly.

I was very dissatisfied by a booking I placed. It was misleading and wasn't a bed and breakfast but someone's home. I have complained numerous times to booking.com and asked for my money back. Instead of contacting me they posted my booking as a no show and is completely ignoring me. They do not care what they post on their site, whether the hotel, etc. is a good hotel, they just want the kickback for getting someone to book a room.

Booked an Apartment in Pizzo, Italy, from the US, after viewing the website thoroughly of Residence Sabbia Di Marinella for 10 days. Had no international cellphone service so informed them of time of arrival. The host was 2 hours late arriving to let us in. We had to stand outside the gate in high heat while waiting. We voiced our anger over this and then she proceeded to ask for the security deposit and tax that we were aware of but wanted additional money for "cleaning of apt" and "use of linens" (towels, bed linens, dish towels, etc.). We refused as that was not the contracted fee for the rental. There was to be WiFi, sea view, hair dryer, as listed on website as well as photos. There was no phone for local calls either. We were stranded with no way to communicate.

I booked a hotel through Booking.com for the first time, I found the site a little confusing and had to keep going back to check I had booked correctly, I received an email to confirm my booking. My friend and I turned up at the hotel with only 1 hr before our show started to find we had no booking. After further investigation discovered it was booked for the following month on a completely wrong date, they had no rooms and happily found another hotel for us, but I had to pay again.

Don't use this service. I booked an apartment in Madrid, Spain. It was misrepresented (amongst other problems) and staying there spoiled my enjoyment of that city. When I wrote a review, Booking.com asked for "bad things" and "good things" in separate lists. The only thing in my "good" list was the location (which was central and convenient but did not make up for the negative things) and my "bad" list was lengthy. Booking.com only published the "good" bit on its website! Very misleading.

I want to review this company because I want people to know how bad their customer service is when things go wrong. I paid twice for my hotel through Booking.com and hotel owner who insisted no one pays before they get there - they don’t get customers credit card numbers - despite several emails and calls Booking.com say they have no record of the booking. Their customer services representatives are clueless that Booking.com also book through Agoda and therefore you end up with a different reference number. It is therefore your fault that you don’t have a Booking.com reference number.

Well, I have just come back from my 4 week trip with family and used Booking.com for most of our accommodations. One of them got double-charged. Very obvious to see the 2 transactions with exact same amount at the same time. I contacted them and they asked for all sorts of information including a copy of my credit card. I have no idea why that matters since they should be able to see the bank transaction on their side easily enough. Anyway, I followed their instruction to submit all the details they wanted.

I booked a hotel a month ago for an event two months in advanced. A month before my event my hotel reservation was cancelled by Booking.com with no reason given and when I called to try and figure out what has gone wrong, my calls were not answered. The event is quite popular and it was hard enough finding the hotel two months in advanced. I was left scrambling to find a new hotel. I found one that was more expensive than the one I booked with Booking.com. I am outraged that Booking.com cancelled my hotel reservation out of nowhere and with NO reasoning behind it. I will never be using this unreliable website ever again!!

Booking.com is good when things go right but the moment things go wrong they are not reliable and trustworthy. I had a horrible experience with a reservation a few weeks ago and a terrible, following customer service. The amount of stress and the cancellation, the impact it had on me, my party and the trip, the time it took to resolve the issue with that reservation, with no fault of my own, consequent poor customer service which repeatedly ignored my complaints and request to address the issue of impact on my travel was so devastating I will never use booking.com ever again.

I booked a room at The New Yorker Hotel. All selections other than I one I chose were refundable. But my room was not refundable. This fact was in small print on the room and I did not see it. Within 48 hours of booking a reservation that was 6 weeks away, I discovered that I needed to cancel. This is when I learned the reservation was nonrefundable. I was told by the hotel I could change the dates by calling Booking.com and asking them to call the New Yorker. I have been calling Booking.com for 2 days. They answer their phone with an automated message that says, "Try later. We are busy." This 4 night reservation is costing me $1500. And I can't use it. I will never use Booking.com again.

I had an absolutely terrible experience with Days Inn Lundys Lane Niagara last week. I had booked a spa bath five days in advance. I had phoned at 3:30 to confirm my booking and told everything was fine. I arrived at 7:30 and the room was given away. We were downgraded to a room I would have never chosen at that cost. It was a long weekend so we were virtually hostage to the situation. It would have been very difficult this late in the game to find a room. When we left the hotel had grossly overcharged our credit card. The room at been booked at $144 but they had charged our credit card $344 plus $150 security plus parking which they had promised to waive tying up over $500 on our credit card. When I contacted the general manager she was rude and unhelpful.

I spent March and April of this year travelling around Auckland staying at Guest Houses - advertised through Booking.com. Most were own by foreigners usually Asian. The standard of cleanliness and the professionalism of those running them left much to be desired. Booking.com blurb of the host being friendly and knowledgeable about New Zealand and Auckland was not true. All were just interested in making a quick buck. Two properties took my ID and made copies of it. I contacted Booking.com regarding this as being unnecessary as I was worried about identity theft. Booking.com was not the least bit concerned. Having stayed at about 9 different properties none matched the excellent reviews posted on their website. I would not use them again or other websites similar. It is obvious that these houses and the people who run them are not checked. There is no criteria.

My name is Shaliza ** from Malaysia. My friend and I with our family have recently stayed at Goreme Cave Room in Cappadocia, Turkey. The exact date of visit was between 1st August to 3rd August, 2018. My friend who did the booking is Ms Angeling **. We had bad experience with this hotel: 1. There were no cleaning service. Beds were not made up: towels not replaced, rubbish uncollected, etc. 2. Request were not met even after requesting a couple of times, like asking for iron and ironing board. 3. The receptionist were rude. 4. The room were un-airconditioned during summer and there were no information in the website stating such.

I really wish I would have read these reviews before I booked through this scam of a company. I mistakenly booked a room for one night as the website's default dates. This was 3 weeks in advance. After 5 minutes I realized the mistake I canceled the booking. I called after a couple days as the charge was still billed to my credit card. The customer service rep told me she needed to email the hotel and she'd get back to me in 2-3 days. After a full of week of not receiving an email or phone call I decided to call back. They informed me once the reservation was booked they would not be able to do anything about it. I could barely understand the customer service reps and they were very rude and unhelpful. All I have to say is actually read the fine print because this company will definitely screw you any chance they can. I find this to be a scam as I am giving the hotel plenty of time to find another party to fill my place.

I contacted booking.com by email to cancel a reservation and it was not forwarded to the hotel till the following day. So I ended up getting charged for the room. Very poor service from booking.com. When I spoke to the rep. he blamed the hotel. Not their fault if they don't get the request. BOOKING.COM sucks.

First of all, the place is in a very low-down neighbourhood, dirty, and dangerous, in Lisbon. There is no garden, no terrace, as it was written on the booking website. Also, if you have a dog, you can't let him in because his dog is very aggressive. So in the end, he does not allow pets… His dog almost bit my mother. Secondly, the host, Pedro just continued to push us to pay 35€ non even negotiable, for arriving at 7 pm and not 6 pm, which wasn't written nowhere in Booking.com! We told him if we could pay him the next day, given that we were going to stay 3 nights, he said no, he wanted to money right away. He started to be aggressive, yelling at us, and saying that he had to leave, that he was in a hurry, and blackmailed us that he was going to call the police.

OK, I have used Booking for a number of years and have never had any problem until a recent trip when I had booked 6 different accommodations for a 15 day tour of Croatia and Slovenia. All was OK except many of the places were apartments and it really wasn't clear that we'd need to pay in cash. It is obviously much better to exchange cash at home in the UK rather than be withdrawing cash abroad... Bank charges and cash advance fees on credit cards! The biggest problem I've found is that recently their accommodation details are not clear and in one case see end deliberately misleading resulting in a 3 night stay in 30+ degrees of heat without air conditioning despite it being listed as a facility.

Since 2014, I use Booking.com service for all my personal and business trips hotel booking. Today I'm disappointed with the service because of their partner client Hotel de Berne. I had a booking on March 31st 2018 at this Hotel for 6 nights for my vacation in the Nice city but they cancelled on 13th AUG, just one day before my reservation date. The given reason that my card is invalid and they have overbooking on the hotel. I have proved that my card is valid by getting an email from banker (debit card department) and forwarded to Booking.com customer service.

This is on-going with the Pattaya Tourist police, Thailand, and also the Bank of NSW, Australia, for fraud. These people took money from my account, yet it was advertised it would all be done, when I arrived on the premises. Because they said I never used their driver, and I went to the man who had my name held up, so I went to safety. This was at Bangkok International, a major airport, and it is huge. The driver with my name on his placard, took me the almost 2 hour trip down to Pattaya/Jomtien, and delivered me to Jomtien Beach Condo, by Pattaya Realty.com. No-one had the key to my unit, that I had ordered in May. The r?e plus Booking.com took 5000Baht from my account, for services, and US100 which became $277 in Australian Dollars. I had nowhere to go, so the Security Officers let me make a "BED" on a bench in the foyer, til the morning, and this was all sorted. It never was.

I made a reservation that had a free cancellation policy. I did cancel in time but the hotel still charged me. Called Booking and told me the property would refund my money in 7 to 10 business day. Day 12 I called back because I never received my refund. The guy from Booking was extremely rude and make me send a copy of the transaction... I can see it will be a while before I receive a refund. It sucks having your money taken and then waiting to get it back!

When booking my overnight stay in Portofino the price on Booking.com was 117€ in bold red lettering. As we were booking at very short notice I believed this to be a last minute deal. As I progressed through the booking the cost of 260€ was crossed out and 117€ was stated. When I completed the booking the price of 260€ came up. I couldn't cancel the booking at the stage, so thought I would discuss it with the hotel. They knew nothing about a price of 117€. I have since been in contact with Booking.com, and because I didn't screenshot their page with the price of 117€ on, they can't do anything. Why would I screenshot their page? Don't they know what prices they are advertising? What I thought to be a last minute offer, turned out to be very expensive. I'm not impressed with Booking.com and won't be using them again.

I booked a hotel reservation through Booking.com. 3 weeks before I had to change my reservation, which was allowed. I arrived at my hotel at 9:00 after 4 hours of traveling only to find out that my reservation had not been updated and the hotel was completely booked. The desk clerk at the hotel said they have had many problems with Booking.com lately. I called customer service and the first lady tried to find me a different hotel. I was placed on hold for 20+ minutes (meanwhile the hotel I went to found me an alternate hotel) and got disconnected. They never tried to call me back.

This site is such an unreliable way to book hotels. They do not always post accurate reviews. They will offer options that are not accepted at the hotel or not true. For me, I stayed at a hotel. I was forced to extend my stay. The hotel said it would refund any unused nights. Booking.com refused to honor this promise and instead, pretty much said, "oh well, we're sorry." They don't care. I will NEVER EVER book with them again. I will either go thru Airbnb or Hotels.com, or another site. Never again will Booking.com get the best of me. Look at them, not even a 1 star business. Why are people still booking with them? I do not get it. I didn't realize that this happens to everybody who books with them. Amazing! I was incredibly stupid. Not anymore.

I have used this service in the past and was satisfied until my last experience with them. Somehow, and I don't know how so that is why I recommend you read the small print, I'm now in a charge the entire amount and not refund plan even though throughout the entire reservation they told me I didn't have to pay until I was there. Well, THAT IS A LIE! I am now out $330 because of this ridiculous plan that I didn't even sign up for. Will never use them again.

We booked a room at a highly rated hotel in Gettysburg Pa, The Inn at Lincoln Square. Small b&b boutique type hotel. Received confirmation # and pin from Booking.com. Arrived at hotel on Friday at 3:30, and there is no clerk, the b&b is locked up. Sign on window states to call # and clerk will come over. We càlled, clerk said be there in 20 mins but never showed up. We waited 2 hours outside on a hot humid day. Repeated calls to the clerk # go to voicemail or sometimes she would answer and say, "Be there in 20 mins."

On August 4th 2018 I was trying to book a room so keyed in the dates and it said that the room was available. I double checked the dates to make sure I had entered the correct date and also ask my husband to look at the dates with me for accuracy. All looked good so I proceeded to payment section and keyed in my information and when I hit submit the date was pushed ahead to August 5th 2018 for check in and this was not the date I had entered. I tried to cancel it but it would not let me so I then called the Margaritaville Inn and they told me there was nothing they could do for me. I would have to take it up with Booking.com. I called the customer service number and guess what - I was on hold for almost one hour and no one answered the call. DO NOT use this site. They push the date ahead and steal your money. IT IS A SCAM!!!

Scam!!! Scam!!! Scam!!! Warning - do not use!! Awful!! Awful!! Awful!! Made error in booking - tried to cancel within minutes, no such luck. It is a scam!!! Do not use Booking.com. I am extremely disappointed with Southwest Airlines for endorsing this company on their website. It is a scam!

To my regret, I used Booking.com to make reservations for a friend -- the mother of the groom -- at a hotel in South Korea chosen by the groom. I even modified it a week later and received, from Booking.com, an email -- at my email address -- that the modification was successful. All well and good. However, three months later, that hotel room was cancelled without my receiving any notice from either the hotel or Booking.com. For the past 3+ days, my wife and I have attempted to undo this snafu. Booking.com admits that they gave an erroneous email to the hotel and that they had a valid email for the reservation! And despite repeated promises from Booking.com that they recognize the problem and are working to rectify the situation they admit they have responsibility for -- NOTHING GETS DONE.

I booked a room for two days off Booking.com and drove 700 miles to get there. Arrived on time, and the woman running the sleazebag motel refused my payment. And BOOKING.COM didn't help me out one bit. Booking.com is totally worthless.

I used Booking.com to reserve a hotel room for a night. I then changed the date as the website offered and I received confirmation of this change. Then a family emergency happened and I had to cancel outright but did so within the allotted time frame. Again I received confirmation of this. However I saw I was still charged for the road. I called the hotel and was told I needed to go through Booking.com.

I feel very upset and disappointed with the Booking.com Company for the breach in my reservation to the Royal Resort Hotel in Las Vegas, NV. I made a reservation for a room for 5 people (2 adults and 3 children), which said that there would be 2 queen beds and a sofa bed, which corresponds to the executive level of the room, plus it included breakfast. On the contrary, we received a room with only one king size bed and two sofa beds, which were in very bad hygienic condition, in addition to very bad condition.

Do not book via Booking.com. I booked a vacation with through these folks. They tripled the price over what the hotel charged. They claimed on their website that the hotel was close to sold out. When we arrived the place was empty. They mislead us on details about the hotel. Two rooms with a shared bathroom turned out to be two rooms and a bathroom shared by the entire floor. That's one bathroom shared by ten rooms! The hotel had little resemblance to the photos on their website. On arrival to the hotel it was very clear that we had been swindled. Save yourself the humiliation. Use another booking service.

I booked my hotel in Zurich from #Booking.com. I read all information online before I book. When I arrived the hotel they told me they don’t have AC and the weather was so hot and humid. I asked them to change my reservation but front desk refused that. The room was not in a good condition to stay. I had to go and stay one of my friend. I looked at other hotels on their website but none of the hotels (in Zurich or USA) has no information about they have AC or not. I called customer service and they told me they are not responsible and I need to call hotel. I booked my hotel through Booking.com not direct from hotel.

Booking was cancelled because the partner advertised the wrong price on the website. No attempts were made to rectify the situation. Now back to square one with accommodation search. All Booking.com apps uninstalled.

My family used Booking.com when we went to Los Angeles, long story short, WORST MISTAKE EVER. We booked a room at Willow Tree Inn and had received an email from Booking.com confirming the reservation. On our way to the inn, I received a phone call from an employee of Willow Tree Inn saying that all their rooms were full for the night and that they would cancel my booking. We never received a cancellation email just to let you know. Got back from the trip and find out that we were charged $200 even though we didn't even set foot in the Inn, called Willow Tree Inn and they claimed that they charged us because we were no-show, but how could we have been no show when we were on our way there and got a phone call saying that we couldn't stay there since it was "fully booked".

Booked a hotel through the Booking.com website. 2 days before arrival the hotel changed the booking to another, less convenient, lower class hotel without the amenities advertised by Booking.com. DO NOT USE THIS COMPANY. THEY CANNOT BE TRUSTED TO DELIVER THE ADVERTISED PRODUCT.

I was able to save 50 percent of the cost if I had booked through the hotels' website. The website makes the booking process quick and easy. Hotel descriptions are accurate and the images were representative of the resort. This is our 3rd year booking through Booking.com, we compare prices with other sites and they are always the most competitive.

Waited on hold for 15 minutes, then talked to the representative about several questions I had and he hung up on me. I had to wait on hold again, and AGAIN they hung up on me. Then I had to tell them I had a pipe burst so I couldn't accommodate the guest, and they said that I'm responsible for paying the difference to relocate them! Unbelievable. Do not use Booking.com, stick to Airbnb and VRBO.

I am a hostess, against my will, since April of this year. I'm more like a hostage, actually. I've been asking the management of this website to cancel my account on their end, since I cant' for a long time, with no response from them. This site claims that they honor all reservations, but actually they do it so they can charge hosts unfair commissions for reservations that were never completed and payment never received. They can see at their website that the reservation was not completed, and lots of no shows, and if the host does not mark as a no show in time, they pretend they don't know. And still charge the commission.

I went to Booking.com because I wanted a last minute room plus a friend told me I should try it. I'm like, "Hey, ok I will..." so I went to the site where I thought I found an amazing deal because they have ratings and I felt safe with that. I see that a hotel has a rating of 7.0 and good beside the name of the hotel. It also said that the hotel only had 5 rooms left at that moment. I immediately reserved the room and with my credit card and was actually looking forward to the room. I got to the hotel and thought it was clean on the outside. The neighborhood where the hotel was located I felt like was quiet.

I used this site to book a room at a hotel near where my class reunion was being held. It was the only web page that showed an availability at that hotel - all the others showed no availability. Three days before the reunion, there was an unexpected death in the family, so I immediately canceled my reservation (which was supposed to be FREE up to 24 hours before the actual check-in date).

Their website is not clear about when you are booking a non-refundable rate. You have to be extremely cautious to not get scammed with the fine print. They intentionally mislead you with a low rate. We accidentally booked a non-refundable rate. We lost over $500 when we were unable to use the reservation due to emergency surgery.