Booking.com Reviews

A spider has bitten in bed. We contacted booking.com. The answer after 10 Days: "We cannot help you". We contacted Best Western Americana Inn direct. They answer two times in a row: "We are not finding a reservation under your name in our system". That is a poor customer service. We paid $546.68 and you will not find my reservation.

Please be aware of non-cancelable reservations. The fact that the reservation is not refundable is stated in very small letters. If you try to cancel immediately after the moment you make the reservation, it is not possible. They will charge for your whole stay immediately and there is no way you can receive your money back. It's a scam.

On June 7th I utilized www.booking.com to find an affordable hotel in the city of San Diego California for the night of July 11th. This is a very busy weekend for hotels as it is the weekend of ComicCon 2015, a very expensive and very busy once a year event. Hotels were going for $400-$700 dollars a night, and my party was not going to attend the event unless we could find a good room. I successfully booked a Budget Double Room for 4 (Breakfast Included) at "610 Paradise Way". It cost me $200 flat, with $10 a head for breakfast, and we proceeded to purchase our event tickets and make the necessary arrangements for the coming vacation. This is where the story should end, yet it only begins.

I had a confirmed booking with a deposit payment deadline on July 17th. I was just about the transfer the money at 5 PM (CET) when read the notification that my booking was cancelled. I called the customer service and had a long conversation with them for 17 minutes as I was put on hold several times. Booking.com should be responsible for their partners and all promised deadlines! I feel I was cheated, as I have wasted my time and money. This was the first and probably the last time I have used your services and I will convince all my acquaintances and friends using other booking systems. Shame on Booking.com.

I called the customer support because I saw a lower rate on another site. The woman put me on hold for 20 minutes while she consulted her boss and I had to send her a screenshot of the lower price. She came on the phone only to tell me that since I had to be a member of that other site to get the price, that they wouldn't adjust my rate. Then she proceeded to tell me that I should cancel my reservation. These people claim to give you the best price but then make up reasons as to why they won't do it. Last time I ever book through their site again.

On Monday morning it was announced that tickets to a high profile gig in Milton Keynes were to go on sale in two days time. Anticipating getting tickets for the gig I booked a two bedroom self catering apartment for 4 people via Booking.com. I could see that availability was dwindling and prices were increasing before my eyes so was pleased to secure this for a reasonable price of £145. I input my payment details and received a booking confirmation. Two days later, after regularly checking my email, just in case, I received as notification to say that my booking had been cancelled. When I queried this they said that there had been problem with taking payment from my card. By this point the customer services for the property were closed so I emailed them.

Two BIG problems. I wanted to book a room at Hotel Irvine, and this is the name of the hotel they claimed they were booking. However the actual booking was at a different hotel (the Irvine Hilton, a couple of miles away from Hotel Irvine). So I tried to cancel the reservation (two days before the reservation date) and the cancellation fee was the same as the cost of the room! They claim that this is the policy of the hotel, but this is a lie. I know that Hilton hotels allow cancellations 24 hours before the reservation date. Using booking.com is a BIG MISTAKE.

I had booked through this company several months ago for an upcoming trip. When booking, there was no charge for booking and a 48-hour cancellation with no charge. When the trip got close, we ended up having to hold off due to unexpected expenses. I canceled on the 12th. The trip was scheduled for the 14th. I was then informed that the cancellation period is 72 hours and that they will be charging me $95. I contacted both the website and the motel and neither one would help me and each blamed each other. Now I'm negative in my bank account since they charged me $110.

BEWARE - when you change a date - not cancel a reservation you make a new reservation with a new reservation number (to booking.com's advantage they do not tell you this)! I changed a date and got an update for this change - they did not tell me it was a NEW reservation. So when I had to cancel the reservation later I used the first reservation number (not knowing there was a NEW reservation number assigned when I changed the check in date)! I did not get a cancellation email so I called and was assured that the reservation was cancelled.

I Was getting ready to book a weekend hotel reservation through booking.com and with the ads popping up on my screen, for example: "THE HOTELS IN THIS AREA HAVE GONE UP IN 4 DAYS." I've never seen this before and something prompted me to check the reviews. GLAD I CHECKED the reviews for this. Just reading these reviews and never experiencing the issues many have I just want to say THANKS TO ALL THE PEOPLE putting in time to warn others of this site. #BOOKWITHHOTEL.

I am a hotel owner. A guest made a booking then afterwards said she wanted to bring her dog. Our acceptance of dogs free is based upon dog size, how busy we are, what room is booked and other factors. It should not be taken for granted that a dog will be allowed. I refused the guest and her dog. Booking.com said they had to relocate her at a hotel that cost 180€ more than the reservation she had with me... SO I WOULD HAVE TO PAY IT. This is absolutely outrageous and yet another example on here of the very low rating of Booking.com. Please avoid them!

I am a hotel partner of booking.com and for the last few months, over-bookings and charges are being done without proof. I have requested several times to booking.com to provide me with proof of the additional charges and nothing, so how can they determine a charge without proof??? SCAM. I am tired to do business with a company that only cares of themselves. They need to remember that hotel like mine are the essence of their business and still they don't care...so I have requested to stop all business with them.

I arrived at the hotel and the lady couldn't find my reservation. She said she sees one for July 3rd- 6th. This reservation was already past and paid for. So I called booking.com and informed them of my situation. The Customer Service Rep said yes I had a reservation for this hotel on the dates July 14-17. The hotel lady still couldn't find it. So the hotel lady gave us a room. When we got in the room, I notice the headboard was down on one side. I call front desk, she said to come out of that room, so she proceeds to give us another room.

I booked a room through Booking.com on Thursday, 4 June [Mainland China time] from my location in Shenzhen, China, for one night accommodation at a Hong Kong Hotel that I had previously stayed just fifteen days prior. A markup to my Chinese credit card for HKD 700 was applied at 12:52 just after noontime on Thursday, 4 June China time according to the notice message from China Merchant Bank, China. I read and understood where the accommodation would have the first night accommodation cost forfeited if I cancelled less than two days before Check In time-which is normally after 12:00 noon for most hotels and is such for the Wharney Guangdong Hotel in Hong Kong according to the checkout statement on the receipt of booking the initial reservation.

Marriott New York was confirmed for US$299 incl. tax but was charged way above - they said they charged different rates. Why we were not notified by Booking.com on this? Sheraton Universal hopeless, useless. Hotel photos deceiving - service and food disgusting, paid a bomb for the room and got zero on hands! In future I would advise anyone who wants to use your service to first do some real research on the site before booking any more hotels as really very disappointed at these 2 hotels that we booked through Booking.com, and thanks god that the other 3 USA cities that we visited we booked on our own AND NOT THRU BOOKING.COM!!!

I am currently out $400 for a NO CANCELLATION PENALTY booking. Hotel du Quai de Seine in Paris has charged me twice for a single booking next year which I cancelled with free cancellation on the same day I booked. Booking.com has done nothing useful to assist. They contacted the hotel who say it is a pre authorization and although I have sent Booking.com my credit card statement with proof that I have been charged and it is not a pre-authorization. BOOKING.COM GETS PAID BY THE HOTELS AND THEREFORE SUPPORTS THE HOTELS, NOT THE CLIENT. I am now forced to go through the whole song and dance with AMEX to dispute the charges. I WILL NEVER BOOK WITH BOOKING.COM AGAIN AND WARN YOU TO CONSIDER CAREFULLY BEFORE YOU DO SO. Their suggestion was for me to contact the hotel in Paris directly, at my expense and deal directly with them. Yeah right.

I booked a hotel on Booking.com and input my credit card details. The next day a series of unauthorised internet transactions were made on that card a/c. Booking.Com did not offer any help & told me to go and see my bank.

We booked a reservation at the Americas Best Value Inn and Suites in Clearlake CA. Upon arrival in the room, we found the room to be generally unclean. The bathroom was dirty, hairs and stains on the bed pillows, and a sticky substance spilled on the 2 chairs in the room, etc. We even noted the office area was not kept clean. We were unable to stay in the room and immediately checked out, at which time we were informed that we would be charged for the night (no refunds). We wound up paying to stay at the local Best Western.

I booked a room in SFO on Booking.com, and they charged my credit card the full amount. A couple weeks later, someone from Booking.com called me, and I also received emails stating that the hotel I booked "went out of business," and that Booking.com would refund my money. I spend a few hours emailing, talking with "customer service" agents, and had to provide proof of the charge by submitting my credit card statements. In several emails, and from two different calls from live agents, they assured me that Booking.com would credit my charges, and apologized profusely. I disputed the charge with my credit card company anyway.

I have been on the phone all day long as my mother and my two kids who have traveled with friends are stuck in Orlando after finding out that reservations that I reconfirmed are now cancelled. I have sent a message to customer service support and have tried to get through only to be booted off. I'm making international calls. The problem is because the reservations are made through a third party the hotel can't do anything. The hotel is even trying to reach customer service and all day no one answered. This is poor.

To my cost I found out too late that if you somehow use a different email address to look at booking.com you will not see your full booking history. This happened to me yesterday and as a result I could not see the first hotel I had booked for the first night of my holiday. The other hotels were all there in my history so I was left thinking I did not have an hotel for tonight and tried to book a hotel which in the end I managed to do. It was not in the right place and cost twice as much as I wanted to pay but I needed a place to stay. Then after booking into the new hotel on the day, I received a phone call from a hotel which said I had booked with them for the night and which had taken full payment. It does not appear in my booking.com bookings history and Booking.com say that's because I have two email addresses so the first night of my holiday must of been booked using the second address.

M-Star Hotel is very crooked!!! Charged my card before we even stayed at the hotel. They wouldn't cancel our reservation even though we just made it. It was within a couple of hours. We accidentally left our SeaWorld tickets. I made my reservation through bookings.com. They have a no fee charge if canceled in time. I spoke to Crystal and she told me that the hotel makes their own decision and they wouldn't waive the fees. It is stealing!!! How can a hotel charge us when we didn't even use their service. Ruthven was the front desk clerk.

Booked with booking.com 16 days in advance. Drove 3 hrs with 3 kids to find out I have no reservation. Booking.com owes us an explanation and perhaps a refund for customer inconvenience.

DON'T USE BOOKING.COM FOR ANYTHING. THEY WILL MESS YOUR TRIP FOR YOU!!! After over 3 hrs searching for hotels in NYC through Booking.COM, for 5 guest (my wife and I, and 3 kids), I booked 2 rooms for 2 nights at the Pennsylvania Hotel, 2 "Superior Double Room", come to find out the rooms are so small only one bed in each room. I called Booking.com, they told me they will contact the hotel but no guarantee they can put an extra bed in each room. I emailed them immediately after I finish booking to arrange for the two room to be next to or across of each other, no reply. The website is a scam!!!

Horrible service. No refund. Absolutely terrible. You can't even change the tickets. I can tell you DON'T use Booking.com or whatever it is. Absolute waste of money! We lost about 200 pounds and 1000 euros! Disgrace.

Booked Shore Hotel in LA with Booking.com. I have confirmation and everything in order, but Booking.com have cancelled our booking!!?? My advice is: do NOT use Booking.com. It's a gamble!!

I made a reservation for the Embassy Suites Louisville Downtown, and received a confirmation email. The process seemed rather easy, but after reading several negative reviews about booking.com, I decided to call the hotel directly to be sure they had my reservation. The hotel had no record of my reservation. Booking.com advised me that my reservation was confirmed and that it was confirmed immediately upon my receiving the confirmation. Not so said the hotel. Back and forth I went, wasting time and effort with each party pointing a finger at the other, and the hotel unwilling to honor the reservation. They apparently were running short on rooms by the time I made my follow up call.

I booked a Branson Missouri vacation through booking.com in June 2015. I had never used their services before. It stated that changes and cancellations were easy to make online, etc. As luck would have it my plans changed and I had no choice but shorten my trip by one day, so I went to booking.com to edit the plans of my trip. I was met there by plans which stated they could not be changed. I was unable to do anything at all there before the deadline ended for "easy cancellation" without being charged a cancellation fee.

We booked a stay at an Edmonton hotel. Booking.com has a lowest price guarantee so we went on another site and found the same room etc. for over 100.00 less. We submitted our challenge to booking.com. They responded with it was not for same amount of guests so it was denied. We then went on the other site again, checked that ALL was the same and again emailed the customer service with the lower rate information. They again responded saying they found it to be more expensive. I then called them and while on the other site had them look it up. What they did was take the first booking that showed for the hotel (it was the first one on the list as well) that was at a higher rate, as I pointed out if they scrolled to the very next booking it was at the much lower rate (over 100.00 cheaper) but they refused to do this.

We have used Booking.com many times but we have been scammed. In May, we booked an apartment through them for a week in London in October. A few days after booking we received an official looking booking and introduction letter from the Apartment owners that asked if we needed airport transfers etc. Two days later we received another email from the owners asking for early payment. As we had booked through Booking.com, I thought all was legit. We paid. A month later, I decided to check our accommodation. I could not find it on Booking.com. I checked the website and email address from our welcoming email and found it did not exist.

I booked a hotel through Booking.com on the internet. They send me the confirmation number together with a pin code. The booking was for me, my husband and my 5-year old son. We were excited and looking forward for the trip. As we living in the London and the booking was for a Menzies Carlton Hotel in the Bournemouth, we were traveling by car and excited. Halfway through we had a phone call from the Carlton Hotel Bournemouth saying that, "We do not have a room to offer you as we have a maintenance problem but we find you an alternative same category meaning four star hotel and the price will be only the half of what you should pay at our hotel." I said, "I will check the hotel once we are there and let you know." They said, "If you don't like we will find you another hotel."

I booked a hotel with Booking.com. I had to cancel my room, did so in a timely manner before the hotels cut off to be charged. Received a cancelled e-mail stating I was not charged. Three days later I was charged for the room. Called Booking.com, jumped through all the hoops to get my money back. Booking.com basically stated it was hotel's fault. Wouldn't help. Worst part takes 15 days for a refund.

I booking a room on this site on 6/19 for travel to Ft. Wayne, In from 7/2 thru 7/5, Hampton Inn & Suites. When I booked the room, the site showed pictures of the queen suite. That is the room I wanted as it offered a separate living room, small kitchen, desk, and sleeper sofa. When I arrived I was checked into a "regular" queen room. I went to the front desk, but immediately know I needed to call Booking.com. I called customer service, and after a 10 minute wait, a man with a very heavy accent answered the phone and said his name was Irsaa. After clearly explaining the error, he 1st tried to get me to pay the hotel for a room upgrade which should not have been necessary since I BOOKED the correct room in the 1st place.

I am disgusted with the level of customer service I had today. I booked through Booking.com in April for a hotel stay in July in Meaux, France. I called Booking.com this week to confirm the booking and everything was told me to be ok. I set off from Cannes in the morning with a company of 8 people (whom I booked the rooms with) consisting of an elderly lady, an autistic teenager, 2 young children and adults. When I arrive at the hotel I booked they had no reference of my booking at all. I had all my paperwork and details. I called Booking.com customer service who then called the hotel as I was stood there. The conclusion was that the hotel had no rooms at all and no booking from yourselves. The customer service rep said she cannot get me into the hotel and she will try to find alternate arrangements.

This is the second booking this year where there have been problems with the room being significantly different to what I booked and paid for. Clearly you allow hotels to make false descriptions and then do not do anything about it when they lie. The room was offered with a balcony but there wasn't one. The owner charged me twice and I sent a copy of my statement to booking.com. Their response was that the owner said they only charged me once. It's just ridiculous. I have used booking.com for several years to travel all over the world as far as Australia. So this is very disappointing. I will need some convincing to use you again.

No room reserved when arrived at booked hotel. Called Booking.com and told we would be compensated and received email confirming conversation. Nothing ever happened, and I receive standard replies when I contact Booking.com customer service. In addition to above, Booking.com posted a fraudulent review on my behalf on their website about the hotel I booked. I have contacted them to have my review posted entirely or remove it, but have not received a response.

We made a booking with them for four nights accommodation. Just as we were about to leave home on our journey they called to advise me that they done double booked our accommodation and offered us an alternative with the offer of refunding the difference. I have emailed their customer relations numerous times and have never received a response from them nor have they refunded the additional costs. This is a lesson learned for me as I will NEVER use their services again and I strongly advise others to avoid them.

I have been using Booking for a long time for all my reservations, and have always been a good client, but I never made a non refundable reservation through them, until today. That was a bad idea! I made a non refundable reservation for one room at a Sheraton and I do not know what happened but I received a confirmation for 2 rooms and they charged me for that instantly. So I called Booking customer service 5 minutes later (they call it customer service but they are everything but, I had to wait for 15 minutes on an international call to talk to someone) and I talked to an extremely rude person who did not want to help or even try to understand my problem and said as I was aggravated by her attitude that she would not help as she said I was not nice over the phone, great!

My daughter was in Istanbul for 13 days returning via CDG needing a room on 30 JUN. Our son had emergency surgery and we could not navigate fast enough, told her to stay safe and we would move her to home in the US within a day. We had a rep from Booking.com to help she said she was off in 4 minutes. I told her I 100% did not know booking.com to help. I had only used their sister company Priceline. She could not navigate and tell me how to book for 3. So, I had her walk me thru, but had to be quick decision because of her. When I hung up we heard our son would have surgery at 7:30 AM. We called hotel over/over and booking 6 AM till 12 hours more to help pleading for help to cancel the $190 room. By the time they reached the manager he said no. I do not feel they stated it truthfully that it was an emergency, we gave due diligence trying to contact (call records will show) and then asking pleading for help.

I had booked a suite for Toronto VIP Suites (Toronto, ON) on Booking.com. As it was actually a privately owned condo that was rented out (which was not at all indicated on the website at time of booking). They charged me the entire amount one month before my arrival (over $1100) and in the days leading up to our stay, I was having difficulty reaching the owner (the only number they provide is his personal cell phone). He was very unprofessional, spoke poor English, and I could not confirm details on arrival times with him as he was very vague (i.e. "it should be ready by then"). When I arrived at the previously stated time, he was not reachable by phone nor did the concierge at the condo unit know anything about rental properties.

I went thru booking.com to book a hotel on the Oregon coast. I had work to do so always make sure the properties have internet. Although the property did have an internet service it was too old to assure all customers could get on the internet. When we tried it said the internet had reached its capacity for users. When I complained to Booking.com originally they told me I would be reimbursed for the night's stay. (I would not have booked this hotel if I knew there was no internet.) When I called again they said I had been approved for a 50 euro rebate. Then they called a third time and said too bad the "high speed internet" claim was on the hotel's site and the booking.com merely stated free WIFI neither was true.

I went on your website looking for affordable accommodation in Amsterdam. The information I was given was that if I cancelled the booking within two weeks of arrival I would get a full refund. I went through the booking procedure and payment was made. When I tried calling the Globe Hostel to cancel said booking they said it was not refundable. I'm extremely disappointed at being lied to and will never use this site again. I feel its very unfair to state terms only AFTER I have paid. I would still like the refund as I'm not using the accommodation! I will be spreading this throughout all social media to warn others not to get caught!

I am an Indian citizen, passport number **, working in Panama City, Central America. On 12th January 2015, I booked a room for 2 nights (18th Jan & 19th Jan) in Barra Premium Hotel, as was advertised on the website of www.booking.com. Since there was 100% cancellation before 14 days, my credit card was charged immediately and I accepted it. The credit card was charged by "VARIOFLAT". I was provided with a booking confirmation number and all reservation pin etc. I traveled to Rio De Janeiro and after travelling for 25 hours, at the dead of the night when I reached the hotel, they said there is no reservation under my name. They even confirmed that they have never charged my card. When I contacted the phone number provided in booking.com confirmation, it was a mobile number and the person didn't pick the phone. I was shocked.

I booked my room at a small mom & pop type property near Manitou Springs, just outside Colorado Springs, back in March of this year for my family summer vacation. About two weeks prior to leaving, I received a call from the property stating the room I booked was not available. It had been reserved a year prior by guests who were having a family reunion. Naturally, I was upset with Booking.com about selling me a room that wasn't even available and was going to charge me nearly $600 for the four nights I booked. Well, the property owner was very nice when I returned her call to see what the problem was. She had another room available that would accommodate my family and it was at a lower rate. Not sure if I'll use Booking.com again in the future. I may do it the old fashion and call the property or use the property's site for future reservations!

My wife booked a hotel for us, then unbooked it within the time frame for free unbooking. The hotel charged us anyway. After a lot of mails being sent and copies of bank transaction papers we finally got most of the money back. Still some money is missing since they charged us in euro and put back in euro. However, we don't use euro in Sweden but krona and there is a currency exchange. This resulted in that we lost around 150 kronor, which is around 15 euro.

It seemed fun at first as I launched into researching hotels. I liked it because I could hold a room for long enough to read reviews. But part of their system will bring you suggestions based on what you have on hold which is good but the hold or free reservation cancelation is not consistent with every hotel. So, I got stuck with a hotel I didn't want after further investigation. The cancellation fee was almost as much as the room rate and they charged my card immediately. I ended up paying twice the price and staying at a terrible hotel in San Francisco. Because I'm so mad I gave the hotel a bad review on TripAdvisor and Yelp. Everybody loses! They should be consistent. I feel like I was trapped. Who do I blame? The hotel say $15 parking a day and we paid $40. Internet? They could not figure it out--we did. Ice? No. Fan? Only in the bathroom. TV? So dark it was impossible to watch and the adjustment was a max brightness. Totally trapped!

A group of us were touring Spain on heavy motorcycles, fully loaded up and our last overnight stay was a hotel in the mountains near to Bilbao. Unfortunately the pass up to the hotel was so steep and narrow one of us dropped the bike and very luckily no one was hurt. I had to turn around and go back down the mount and at this point flagged down a 4x4 vehicle that just happened to be mountain rangers. They said we should not be attempting to go up the roads as they were so bad but offered to take us to the hotel an alternative route to which we agreed. Then on the way up on the alternative road again it became steep and narrow.

I booked a room in Wildwood for the week using Booking.com and although the ease of booking the room was quite simple I later found out that I paid almost $370 more than the rest of my family who booked directly with the hotel. Booking.com should advise you of any and all promotional discounts from their hotels, which they don't. When I asked the woman who owned the hotel, she said this was normal practice with Booking.com. So I'm out $370.00 for using Booking. Big thumbs down!

Today I booked a room at a great hotel in NM. I reserved it, got a confirmation number and email stating that my stay was reserved. A few short hours later, I received a different email: "Thank you for choosing Booking.com. We tried contacting you by phone to discuss your reservation at The Lodge at Sierra Blanca, but weren't able to reach you. The Lodge at Sierra Blanca has been in touch with us today regarding your reservation **. Unfortunately The Lodge at Sierra Blanca won't be able to honor this reservation and accommodate you on the dates of your planned stay. We sincerely apologize for any inconvenience this may cause. We're happy to inform you that we have found a solution for you. We would like to suggest the following accommodations as an alternative, which we believe will suit your needs..."

A friend and I were planning a vacation to Universal studios in Orlando, FL. We used booking.com to search and book a hotel in our price range. However, they charged me for the full amount of the hotel 10 days before I even checked in! My account was overdrafted nearly 200 dollars, as I was counting on my next paycheck to pay for the hotel. I contacted their customer service via email and have been in contact with them for over a week. I received an email saying if I could provide certain documents, they would see what they could do.

I booked Hotel La Perouse in Nice via booking.com online. The return email advised me my credit card was declined and therefore the booking had not been made. I telephoned the hotel directly and was told the rate I had booked with booking.com was not valid and I could only book directly at a much higher rate. They confirmed that I did not have a valid booking with them via booking.com as payment had not been made. Therefore, I booked an alternative hotel in Nice.

We planned our almost seven weeks travel around Italy, and of course have searched for different periods. We went on chronological and were very aware about all the details. Booking.com's cookies were very aggressive and kept jumping backwards in time so we had to rewrite the desired period. We found a hotel to an acceptable price and reserved it, after checking the info was right. Booking came through successful, ahem it seemed! In reality it had booked one previous period, and we learned about that, when the hotel wrote a mail asking when we'd arrive. I thought it was a little early to ask, more than a month before we should arrive, but I wrote as soon as I had the opportunity (bad internet connection...).

I booked a holiday apartment on the 26th May 2015 in Puerto Pollensa Mallorca overlooking the sea. I received confirmation of the booking and was asked for a deposit by return, which I did. Then 2 weeks later I was told this apartment was no longer available but they could offer me another one which I declined as it was up a side street - no view. They then offered another one which did have a view albeit of a jetty outside the window But in Alcudia which is 3 km from Puerto Pollensa.

The only reason why booking.com even received one star is because customer service attempted to help retrieve the funds lost due to accidentally booking in the wrong state. We traveled from SC to PA (reservations Friday 06-19-15 through 06-20-15) and according to the website, we were 4 1/2 miles from the hotel and couldn't check in until 3:00. However, after discovering the hotel was booked in Florida, (St. Augustine) I called booking.com and went around in circles about the honest mistake. Booking said they can "give" me a refund for one day but not both. So I called the hotel where the reservations were made... The manager wouldn't give me a refund either because "it wasn't his mistake". I called booking.com again, same result. This was my first time having to call and complain about any online site. Very very disappointing.

An original hotel reservation made weeks before our trip began was revised during the trip with sufficient time for Booking.com to notify the hotel. We received e-mail confirmation that the date to arrive at the hotel had been changed. When we did arrive on-site, the hotel had no record of our change, had only one room left, and had charged us for a no-show the previous night.

I have to write about this in case anyone would like to start doing business with Booking.com. Our small inn in the middle of Europe is one of the keenest places to stay, about half hour from Prague. The stay is so great that we rarely get a rating below 9.0 on any servers - until now. Booking.com has done it. A guest stayed at our inn and although it is a non-smoking inn and all the guests are informed about this on Booking.com, vouchers and here upon arrival, this guest chose to smoke in our room. My colleague saw him and he tried to hide. We kindly asked him to stop, even though we would normally ask such a guest to leave. We had to clean up the room and the wall outside of the guest's window to remove the ashes from when he put out the cigarette.

Original problem: 1st hotel (Hampton Inn, a Hilton property) did not honor a non-cancellable booking made 1 month in advance. We suspect it was b/c of hotel overbooking in the general area and that our reservation was "conveniently lost" when the same room could fetch a much higher price at the time of the stay. We believe this b/c other party(s) to an event using a different OLB (on-line booking service) also suffered the same fate as us caused us to scurry on the evening in question to find an alternate arrangement.

Why in bold writing were we quoted 555. Total price 846 dollars. When total price was 1115 Dollars. Yes I fully understand taxes but was misled with mandatory charges. Why are they not included in your hotel price!!! Looking forward to your reply.

I book reservation on booking.com for Father's Day weekend and it was a nightmare. I never received a confirmation email nor call that something was incorrect with my account. I was on the telephone more than two hours trying to confirm my reservation. I had to book another hotel, since I never received my first confirmation. I finally talk to both parties to be informed it's third party and they do no refund. I would think of something is incorrect with a reservation someone from booking.com would have reached out to me before taking my money. Now, I am out six hundred dollars. Screw you booking.com.

Reservation **. We will never deal with this company again. They promise a best price guarantee and 6 days prior to checking in we find the same hotel, same junior suite, same nights at 700 euro cheaper! They said we are unsuccessful in our claim and have yet to hear back from them. Very disappointed in a company I thought was reputable! Something needs to put a stop to it!

Just 3 days ago I have made booking for hotel apartment in Las Palmas through Booking.com. After checking at least 10 times hotel that we have chosen, hotel price has been same each time. So we booked one apartment for 2 persons size 50 sq m and immediately since booking has been finished my credit card has been charged for 30 percent of total amount 70 percent of amount was to be paid later a few weeks before our stay there. I have got instantly hotel confirmation voucher by mail what is regular procedure. Then later same evening their staff member has called me to say that they don't have apartment with ocean view as I wrote in room request.

I booked my vacations on Booking.com to go to Euro Disney with my family. 2 days before my trip an agent called me to tell me that my reservation was cancelled because of problems with the hotel. She told me they were looking for a similar hotel/price in the same area. Unfortunately all they could find was a hotel more than 25 km far from the previous one, without public transportation near the hotel and more expensive than the first one. Also, they didn’t have availability for my full stay so I had to stay the last night in a different hotel in another city. On top, I was charged parking fee and a supplementary pet fee (that the first hotel didn’t charge). I made the complaint to Booking.com customer service requesting the reimbursement for the parking and the supplementary pet charge and I never receive an answer. The customer service of Booking.com is completely useless.

Booking.com company has let me down. I booked a hotel in Paris called Nation Montmartre. When I got to the hotel they had construction outside and inside. I took photos which I reported all to Booking.com. Even the fire exit was blocked with huge metal platforms. It was a unsafe, filthy, dirty hotel in a bad area. Booking.com after reviewing my photos talked to the hotel to get me a refund as I had to stay at another hotel. They all are saying no refund and no construction going on in the hotel.

Thoroughly researched hotels within 25 miles of 2015 US Open (golf) at booking.com. Found a room for two, Holiday Inn Express & Suites for $408. Best price I could find within 20 minutes of course. I sent the confirmation to my friend who will be staying with me. He went to Holiday Inn Express's website directly and found the exact same room, just a few minutes away, at a Holiday Inn Express & Suites, for $219. Same date, time, amenities, parking.

I have booked accommodation on Booking.com for a holiday in July after months of research and 6 months ahead before our holiday to be safe and to take advantage of the cheap prices. The Hotel that I booked via Booking.com cancelled my booking a month prior to my holiday due to some renovations happening there at the time. I have to mention that July is the peak of the high season in Greece with prices going up by at least 200 Euros for decent places. I called Booking.com who told me clearly that the process is: they contact the hotel and ask hotel if they can suggest any alternative accommodation. I asked the customer representative, what would happen if the hotel they find will be more expensive than what I originally booked because I have spent hours again looking for a decent place to stay, but all the well-priced options have been booked out.

Booked Holiday to Dream Gran Castillo resort Lanzarote Oct 2014, however trusted booking.com recommended room which was for 2 adults, 2 children (website had ages!). Did not realise that the Hotel classed my two boys age 1 and 3 as free or what it meant about using existing beds accommodation has double and a sofa/bed? I am dyslexic, 24 hours later contacted booking.com as I had been overcharged to swap to a special children's room for 1 child which was available and would have still been cheaper expecting this to be reasonable. After contacting booking.com and hotel neither was prepared to help. Awaiting request re swapping room reflecting price paid special child room or adding sea view whether need own travel cot, early check in and late check Out prices/arrangements.

What a misleading and fraud website. I booked a hotel today (15-June-2015) on their website, where it was showing final payment as SGD 661.50. I paid this amount. An hour later I got a call from my bank that there is a transaction of SGD 777. I called up Booking. They told me that taxes are included, but it clearly mentioned there that taxes will be charged by the hotel when I stay there. The website is so misleading that you don't know that taxes are pending as those are mentioned in a consistent small font never added anywhere. Customer care is the worst. Please do not book through Booking.com.

Was done very terrible to. I Booked a room.. got to the hotel. Reservation was never sent to hotel. Thank God the hotel had availability for my husband and I that night! I was even charged on my credit card for $17 dollars more??? I'm sooo done with Booking.com!!! It's Over!!! Never Again!!!

We booked a hotel to attend our daughter’s graduation in Bozeman Mt using booking.com. Shortly after they notified us that they had overbooked the property but they had another recommendation. Which included a promise to pay the difference (Since the other property was more expensive) once we submitted the invoice. We emailed the invoice and NEVER heard back! We have tried to call customer service and NO REPLY! People need to be aware of the unprofessional and untrustworthiness of this operation! NEVER use this for your bookings!!

Booking.com boasts to offer best prices, but this is not true. I made a reservation in May, and later, in browsing on the hotel website, I discovered that I could have had a better rate should I had made my reservation directly with the hotel, since they offered a discount to members of the Canadian Automobile Association. But then I could not cancel my reservation without paying a fee of $35, according to the policy of the hotel. I am very disappointed and will no more book with Booking.com.

Booked a hotel months in advance on the pretense of paying the hotel direct upon arrival. Only to receive an email from Booking.com 3 weeks before our holiday, stating that my credit card couldn't be used to secure the transaction and that I would need to pay the first night's accommodation via a bank transfer or use another credit card to secure the booking.

I reserved a hotel few months ago and cancelled the reservation 2 months before the trip. According to Booking.com all I had to pay was 10% of the deposit. Unfortunately the hotel charged me the full amount, and now neither the hotel nor Booking.com want to pay me back. Please share with all your friends that Booking.com is not a serious company and does not honour its rules. I will never use them again.

The ad said clearly "pay when you stay" and I was charged anyway.

I made a reservation for the Travelers Inn in Flagstaff, AZ. The same day I made the reservation, I canceled at no cost (so I was told). Received the email and thought it was taken care of. I received a call from the hotel the day I was to check in but missed the call. The hotel went ahead and charged my card causing a ripple effect to my husband's account. Now Booking.com is giving me the run around regarding my refund. The hotel states they did not receive a cancellation and will not refund my money. Booking.com customer service reps are useless and so are their supervisors. They have my cancellation and the hotels word that they've charged the card and all they can continue to ask for is proof of the charge.

I tried to make a reservation thru booking.com at City Marque Lambeth serviced apartments in London for four nights from 15-19 July. I filled the online booking document and submitted. One day later I received an email stating that a security problem occurred with my credit card and was asked to send another credit card detail or check my submission. I felt insecure and did not continue with this booking. And made a direct reservation to Hilton thru their website. 9 days later I received a confirmation email about my reservation at City Marque asking for the remaining amount??? I immediately contacted them, learned that they already withdrawn 500 pounds!!

This travel booking company does not deal fairly with customers, and I had a horrible experience. You better read the fine print very carefully, and I would strongly suggest you go to another more reliable travel site that places customer satisfaction and fair dealing at a premium.

Never ever use this website for your hotel bookings unless you want to screw your happiness. Unfortunately, I had booked a hotel through this website and later cancelled (two days before the check in date) due to an uncertain situation. When the booking was made, there was promising note on the webpage that FREE cancellation can be done until the last minute. Now I was shocked to know that the hotel had taken 100% booking money from my credit card for a cancellation made before 2 days of my planned stay at the hotel. My booking was made at the Durker Roods Hotel, Bishops Way, Meltham, Holmfirth. I am taking it further to spread the awareness against Booking.com.

We were robbed in a hotel booked through Booking.com. They refused to help us get compensation for our loss and refused to publish a posting that let others know it was an unsafe hotel. BTW Tripadvisor had posted a review of a robbery in the hotel (Maria Elena Palace Madrid) in the same month. Unfortunately we made our reservations before and didn't see the review. Booking.com only posts the good reviews.

An acquaintance of mine had booked accommodation for the June long weekend in Melbourne to attend a basketball tournament with her son. Her son then broke his wrist and they were unable to attend and were told due to short notice, a refund was not possible. I then offered to take accommodation as my son was offered a place in the team. The booking was made through Booking.com as far as I'm aware but most communication was with a Ms **. The property is 3/40 Thames St, Boxhill, Melbourne. The location was perfect for our needs with venues bring no further than 15 minutes away. That is unfortunately the only positive. Given we had arrived in the early evening, my first priority was dinner. I opened the cupboard to find a wok with at least an inch of oil in it and chopsticks floating in oil and a dirty bowl. I let ** know immediately via email including photos.

They didn't show that there was a pet deposit of $50 until I already booked the room, then charged me $52 to cancel it less than 10 mins after booking it.

It clearly states BOOK NOW, PAY LATER. However my credit card got charged. Misleading info. I cancelled my booking right after I read a bunch of complaints against this company and the fact that I got charged. Now I am waiting for the charge to clear on my account and not be penalized. I DO NOT recommend this company at all!!

I have booked a king room in Indigo Hotel in Brooklyn, NY. The room was not the same as it shows online. When I called Booking.com, the service was extremely inappropriate. I would never use this booking website again. The customer service representative was very curt and rude on the phone with an attitude on the phone. The supervisor was helpless and powerless. He did nothing to solve the problem.

Placed booking for 2 room (1 nights) 05/23/2015. When I was front desk, came to know that hotel is over booked due to booking.com software issue. It was a horrible day to find another hotel along with kids. I did call booking.com customer support and asked for the refund. Got confirmation mail on same day. On 05/30/2015 I got charged for $257.75. I did call booking.com customer support on 06/06/2015. I came to know that hotel charged listed fee and Booking.com and Manager did talk to me on that call and dropped my call intentionally.

Wanted to get a room for a motorcycle rally in Red River New Mexico. Went to booking.com. They got me a room that was 8.8 miles away but they failed to mention that you needed a goat trail or helicopter to get there. E-mailed booking.com with my problem and they wanted a screen shot of the hotel room where it said 8.8 miles from Red River which I provided and they completely blew me off. Don't go through booking.com. They have no customer service and only want your money!

The reviews in Booking are incomplete, inaccurate and modified by staff to not create a negative impression of the hotels. I had a horrible experience in Avignon. 2 hours after I had paid and left, the hotel listed me as a no-show. In Booking language, this means I am prohibited from providing a review. Booking made NO effort to determine the facts and after 5 emails and me sending a copy of my receipt, they finally allowed me to provide a review but warned me they might modify it to make sure it's "appropriate."

We booked a hotel in Chandigarh named Hotel City Heights through Booking.com. After reaching we got an adverse response from the receptionist and soon we were informed by the receptionist that they have no rooms available in HOTEL CITY HEIGHTS, CHANDIGARH.

We are celebrating my father being awarded an MBE. He has his investiture on Friday 13th June at Buckingham Palace. So I found an apartment just off Berkeley square for the event booking it through booking.com back in February. I received booking confirmation and also spoke to the owner of the apartment to confirm some things. Last week I get an email saying my booking had been cancelled due to an issue with the owner... I called booking.com who said the owner had made a mistake. Fuming that I have received a booking confirmation and so late in the day. The alternative offered is not suitable so I was back to square one in finding a property. I have ended up booking a hotel for 1000 for 1 night as everywhere is so busy. I have been really let down by this company and WOULD NOT BOOK WITH THEM EVER AGAIN OR RECOMMEND THIS BUSINESS.

I have made a reservation to Socrates Plaza Hotel for the dates 13.07.2015-17.07.2015 from Booking.com But for some reason I cancelled my reservation on 12.05.2015. My reservation was without any prior charges and I also received a confirmation e-mail from Booking.com that cancellation has been done without any charges. But yesterday on my credit card I saw a 520€ charge made by Socrates Plaza Hotel. I immediately wrote this issue to both Booking.com and Socrates Plaza Hotel but until this time I have not got any response from both companies. This is a really serious issue for both Booking.com and Socrates Plaza Hotel because my credit card has been used to take money from it, even if declared by the Booking.com that would never occur. And Socrates Plaza Hotel has used my credit card information to take money for reservation I have already canceled and even I have not before my stay. How could they charge such a money.

I booked a B&B in Penzance at short notice. The Booking.com rating was 6.1. I was expecting something clean and comfortable. The place was disgusting and going back to the Booking page I found 44 reviews 95% of which were in line with my findings. One person had to get meds from their GP to deal with the bed bugs. Their rating system is ludicrous, my feedback left a rating of 2.1 correctly but looking at the system it would seem that if you just leave on comment e.g. "near the station" that boosts the score. If this company has any integrity whatsoever (which I sincerely doubt) they would not have flea pits like this on their site at all. Presumably they have no policy of any of their people reading the reviews. I will be very loathing to use them again.

They were not helpful and they also said that their systems are right 100% of the time.... I cancelled my reservation because plans had changed and I had free cancellation and this is the most distasteful unhelpful "customer service" I have ever dealt with.... The supervisor was the worst of them all. I believe his name was **. I will never do business with them again.... And I travel a lot and I will find a way to get my money back one way or another!!!! Beware don't use this site for anything EVER!!!!!

DO NOT USE BOOKING.COM. My first time using BOOKING.COM to book my hotel stay in Hong Kong from USA for upcoming trip. Being a few dollars less per night than Orbitz.com, I gave it a try. PLEASE BE AWARE that Booking.com is only a travel agency acting as a middle man earning commission from hotel. After you confirmed your booking with your credit card, BOOKING.COM will then forward these information to the hotel. In my case, after completed my reservation online using my US issued credit card, I ended up being charged by hotel in Hong Kong in the local currency and also being charged a foreign transaction fee from my credit card company. This would never happened with all other websites such as Expedia, Kayak, Orbitz.com. DO NOT USE BOOKING.COM - you will have to read all the fine prints on its website and having to double check and triple check all the rules being posted on their website.

You can be charged for a room before you even arrive at the place. We found out the hard way. We booked a room with "special conditions", that meaning that you cannot cancel this room once you book it unless you give 30 days notice. We booked less than a week before, but they still charged us the cost of the full reservation, even with 2 days cancellation notice.

On 29 May I booked a family room for my son and two friends who will be traveling 3 hours on 2 June staying one night. Today being 2 June I phoned hotel to give a courtesy call to say my son will be arriving late and they said they had no booking for him. I was angry but the gentleman at the hotel said "Give me 10 minutes and we will sort it out," which he did. I then phone Booking.com customer services (oh yes don't think they know meaning of customer services). I first spoke to ** told her what happen and what they were going to do as far as compensation, her reply was "I will cancel the booking." I told her four times that is not what I want as I have already sorted it, I then demanded to speak to supervisor. He was just as bad, **. He said, "What do you want me to do? It was the hotel fault." (same as what ** said).

We picked a Sea View apartment in 5 Mamaia blvd, 900001 Mamaia, Romania. The picture in the brochure was lovely. We booked it and then the apartment sent us pictures of the ACTUAL apartment and it was HORRIBLE and told us we had to pay 1 night if we cancel!!! Booking.com did nothing! They said they would ASK the seller (who always refused). It's a con!

One day before traveling overseas I called Booking.com to confirm the hotel reservation which suppose to be non-refundable. I spoke to ** rep of Booking.com to contact the hotel overseas and tell them my 10 hrs flight will come late so I will show up around midnight. The contact information of the hotel were not accurate. When I reached the airport overseas on the following day I found warning email from booking.com that they will cancel my reservation if I don't show up in the hotel by 6pm, which is impossible because I have to take a car ride from the airport for more than 5 hrs to reach my hotel. I reached the hotel I found that my reservation have been cancelled. The hotel told me booking.com did so. My wife and I in the middle of the night in a country and city that we don't know have to look for hotel. Not to mention we have to move with our bags. We were coming from 10 hrs flight and 5 hrs drive.

I reserved a hotel in San Francisco 6 months in advance. The advertisement said that I could book now and pay later. The full amount ($1200) was charged to my card immediately. The reservation also stated that I could not cancel or make changes. Two months after booking, I received an email stating that the hotel canceled my reservation. In order to receive a refund, I would need to provide a bank statement showing that I had been charged for the stay. I have provided this twice with all personal bank information blocked out and only the last digits of the card info and the actual charge showing. Booking.com still insists that this is not enough proof to provide a refund. I asked that they contact the hotel directly to confirm the charge and amount, and they are unwilling to do so. I will not use this site again for travel.

I clicked by mistake and called immediately to cancel, only to hear a condescending customer service agent who absolutely out in no effort to help to get the funds back. DO NOT USE THIS SERVICE. THEY ARE MONEY-HUNGRY AND NOT CUSTOMER-ORIENTED. WILL TAKE YOU DOWN FOR PROFIT TO BE MADE. RIDICULOUS!

I hope other's see this review before they rent from Booking.com.

Please don't rely on the Best Price Guarantee Booking.com claim to offer and check other sites before confirming your booking. When I found my holiday accommodation almost £75 cheaper on Expedia, I contacted Booking.com immediately and was informed that because I hadn't taken advantage of their "free" cancellation price, which would in fact have added approximately 50 to the cost of my holiday, I didn't qualify for the Best Price Offer. The upshot is that I paid £75 more than I would have for 4 days accommodation through Booking.com than I would have done using Expedia. A lesson learned.

I booked a hotel in Kensington, London for the 2nd May - checking out the following day. Booking.com called me while I was in the area 3 hours before check in time to tell me they no longer deal with the hotel and they were moving me to a further and dearer hotel (not to worry - they'd credit the difference for me). The hotel they offered me was £200 more expensive for the 5 people I had booked which we couldn't afford, 1 person had to go to a friend's an hour away to sleep on a couch and the 4 of us stayed for an extra £20 with the transport costs taking it to an extra £80 which they agreed to refund. Not taking into consideration our extra time and hassle for the additional persons weekend due to their error. I got home and raised a complaint on the 6th May, no response until the 26th May from anybody - resulting in me calling from the only phone I have - my mobile - further expenses - further inconvenience.

I recently booked several motels with booking.com only to realize that they did not offer any senior or military discounts so I called customer service and was told that they do not offer such discounts and I am wondering why as other sites do offer them and why bookingS.com can't or won't.

I booked the Maitrise Hotel Maida Vale through booking.com. It clearly states cancellation up to the day before is free of charge. However the customer service explained the "up to the day before is not the day before". They did say they would do what they could to explain to the Hotel and try to get me an exception as I've been booking through them for 10 years.

I have been gravely misguided by your website causing me a loss of INR 79,958. I booked Hudson Hotel on 20 May 2015 for USD 1992. While booking, I distinctly remember that the booking was made under "refundable" mode. The website step by step guided me to do a refundable booking with one of the messages reading, that there's free cancellation of the property till ** date. Finally, there was an explicit message saying payment is to be made at the property. However, the booking required card details to be mentioned solely for "security" purpose. Trustingly, I mentioned my credit card details as desired.

They advertise "lowest price guarantee". I needed to add an extra day, so I went to the hotel's site to see if it was booked. If I had been able to book my five days through the hotel instead of booking.com, I would have saved $140!! But, booking.com gets you by saying they will charge a cancellation fee... even if you cancel immediately, NOT lowest price.

Had made a reservation for a 2 night stay at Landmark Holiday Resort in Panama City Beach, FL but it took a whole week for them to notify me that due to my credit being declined they had to cancel my reservation. I tried 3 times to update my credit info, even used other cards, called my credit company and they never saw any problems with my credit or with the hotel even trying to process any payment. I called customer service many times and they never could help, just kept telling me to contact the hotel, and the hotel kept telling me to contact Booking.com. No clear answer from anybody and decided to never book through them... or at that hotel again.

I had made reservations almost a month in advance for my brother's graduation in San Francisco and booked an apartment style one bedroom which included a kitchen. I was already charged then found out my reservation was cancelled. Prices had gone up by $100 and they took no responsibility. When I was offered another reservation, in which I would pay when I got there since I was still waiting for my refund, and was charged yet again. The website lied and said I was choosing free cancellation and that my credit card information was requested solely to book my reservation.

You are professional thief. You know how to grab money from innocent people. Please look carefully to this website (**) where is saying that "if you book then we will immediately withdraw the money from your credit card." You are just modern thief using all kind of illusions to take somebody's money without permission. But we are also learning how to deal with you. It is expensive for us but what can we do? From now Booking.com is a community of thieves where all the thieves are gathered together to steal money using digital technology.

We booked hotel in llandudno was told they have lift to all rooms but an ex. I booked 1st floor room for myself and wife and mother-in-law same floor. We arrived Monday to Fri booking. I paid on my card to Iris hotel llandudno they paid cash. Then we were told I was on 2nd floor and they were 6 flights up and lift broken. I am 55 and lung problems. Mother-in-law 78 heart problems. We tried the stairs and found couldn't do. So I ask for refund. We had hassle. They got cash back mine on card was told come back next day. I said no way as needed to find elsewhere accommodation.

Booking.com falsely list hotels as wheelchair accessible hotels when they are not. We were stuck at the train station late at night we went on the website & booked a hotel that claimed to be wheelchair accessible. I called the hotel & the man did not understand me because he primarily spoke French. The girl at the handicap office called & he said the hotel was not wheelchair accessible. I canceled within 20 minutes & still was charged. I called Booking.com & told them what happened. No help! No Guarantees w/ booking! No hotel has to give you a wheelchair room if you book thru booking.com. I lost my money.

The cost of our 2-day stay at Royal Bansko Hotel was supposed to be 35 Eur. Only when we booked, the HIDDEN costs appeared. There was no way to cancel, because we booked 3 days before our stay, and the deadline for cancellations is 2 weeks prior to check-in. The HIDDEN costs do not appear prior to booking, and they are 10 Eur per electricity and 50 EUR cleaning charge! It's a scam people, beware! So, the cost at the end for 2-day stay was 95 Eur, almost TRIPLE of the advertised. Shame on the Royal Towers Apartments, Seabrook Property Holdings Limited and/or Bamro Bansko for the hidden costs. Shame on BOOKING.COM for listing this property as the cheapest one, because it is NOT, for the facilities and services provided.

I booked a chalet for a family reunion. I got a confirmation email. Then I got a cancellation email from Callaway Gardens. They said Booking.com had booked an unavailable chalet. They were booked up. I had people coming from 4 states!! Never again.

Reservation hotel for my trip from Apr. 28 to May 2 - was made in Mar.10 in Viet Anh hotel in Da Nang, Vietnam with Booking No ** (Through partner Agoda) but in Apr. 22 I was informed cancellation of Viet Anh Hotel reservation and Booking.com suggested to change to Cham Hotel (Booking No **) with more high price and the differences will be done compensation by Booking.com after receiving the Hotel bill sent from me. In May 4 after finishing my trip the Hotel bill was sent to Booking.com. They once again confirmed that 476 US $ is amount of compensation will be done by Booking.com, when answering my E-mail. But after that there is nothing information from Booking.com. They forget their promise or they make profit by this way? Note: Cham Hotel disappointed me with its services and room condition.

I booked a hotel through booking.Com in Milan stay in Rome for one night. When we got to there we found out it was a condo not a hotel. The doorman was crude and rude. He wouldn't help us get into the room and waved us away like pests. I was horrified. We had nowhere to stay and had to go back to Milan late that night. Booking.com said the owner said we were a no show even though I send them my ticket and a taxi receipt from the high speed train. This was a horrible experience. Especially with no phone or wifi in another country.

I had my booked room canceled by booking.com after the hotel informed they were overbooked (a few weeks after my booking). Old reservation: **. "New reservation done by booking.com'': **. Booking.com offered me another option, which was 500% more expensive, under the argument that the difference would be paid after the invoice was sent.

In March I made a reservation for a trip we were taking in May. I received confirmation emails and thought everything was good. We booked a 2 bedroom suite in the center of the resort. Got to the resort to check in and was told they did not have a room for us. I was told this happens a lot when people use booking.com. They offered us a condo to stay in which was far from the center of the resort, did not have daily housekeeping, no room safe, and at the end of our stay it was up to us to clean, take out trash and strip all the beds. Not my idea of a vacation. When I complained to booking.com I was told they would look into it and get back to me within 7 days. I waited, never heard back from them. That was my first and last time using booking.com.

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This is the worst company I ever had the displeasure of dealing with. We booked 3 rooms months ago for The Preakness in Baltimore. We called to confirm with the hotel that they got our reservations and of course they did not. Booking.com put us in a Motel 8 that had reviews such as "bullets were in my walls". I would only recommend this company if you don't want to be guaranteed a hotel room. If we didn't call to confirm the reservation we would be out of town with no hotel room.

So I booked with the Boardwalk hotel in Panama City Beach, Florida and after checking the weather for that weekend I was going to be there, I decided to cancel my booking. So I called customer service on the Spanish line to cancel my booking trip and, also to know when I was going to get reimburse and as soon as I called I got my money 2 days after.. The bad thing is that the hotel charged me $45 just for cancelling so read your hotel cancellation policies before you book with them..

In and January I booked three rooms for an overnight stay in Liverpool. I paid in full as shown afterwards on my credit card statement. I rang the hotel 7 days before the trip to confirm the booking, just to be sure. Five days before the trip I get an e-mail from Booking.com that tells me payment hasn't happened and asking me to connect and give them new card details. Also "respond within 24 hrs or your booking may be cancelled"! Now the result of that cancellation could have cost me around a £1,000 in a lost ferry booking and holiday accommodation, so I was not amused! I sent an e-mail off to customer services and got a phone apology stating "human error" from a young lady that obviously had no feeling or heart and really didn't give a damn. Not good enough, no confidence with the site anymore. P.S. the hotel have confirmed the rooms are paid for.

I am still trying to reclaim a 75% overcharge from the Hotel Odalys Refuge Du Golf where we stayed from 4th April until 11th April 2015. The Terms and Conditions stated from Booking.com were that I would be charged 25% of my total price two days before arrival and the remainder 75% on arrival at the hotel. 100% was taken from my credit card before arrival and I was then charged 75% on arrival at the hotel. I noticed the 100% charge when I got home and immediately telephone Booking.com Customer service.

I cancelled a reservation through Booking.com for a room at the bay breeze inn in Oakland CA. less than 10 min after making the reservation, once my travel partner informed me that it was too dangerous of a neighborhood for 3 ladies and a child to stay. Booking.com sends me a cancellation confirmation stating it would take 48 hours to cancel (which would make the hotel possibly lose another reservation). My travel partner called and talked to a rep from Booking.com asking for help, getting another room in a safer area, and confirmed the bay breeze cancellation.

Back in April of 2015, my fiancee and I went to Hollywood to stay at the Trylon Hotel so we could get a double day dose of Universal Studios. When we had arrived at the "hotel" (it has no parking at all unless you wanna pay extra to park at the gas station a couple blocks away..... not mentioned anywhere in the review) they didn't have our reservation information. So I gave them our reservation number and they said they couldn't find it anywhere. They gave us an upgrade instead so I thought everything was gonna be fine.

I booked a hotel at Flamingo through booking.com and cancelled the reservation. I was told it would take about 5-7 business days to receive the refund. After that time frame has passed, I called booking.com and that is when they started giving me the run around. That Flamingo is not responding to them etc. After several days and multiple phone calls, they asked for my bank statement which I provided. I was then informed that it would take another 4 business days before someone gets back to me and another 5-7 business days from that time to get my money back because they are escalating the complaint. The complaint!!! I am asking for my refund back.

I had booked a hotel in New York for May 1 of 2015 checking out May 4th. They quoted me a price of $575.00 is all I would pay, I had also requested a floor of a higher level. Well when I got my bill it was $100.00 more than originally quoted, and the hotel was a 30-story hotel. I was on the fourth floor, I guess whoever took the booking cannot count. I did enquire at the front desk if all the higher floors were booked and they said no. So Booking.com this is my first and last and will not EVER use you. When I did try to call I was put on hold, then you have the wrong extension. "Oh you have to speak to this person" etc etc etc.

Two of us went to Sardinija, sleeping in Sassari. We cancelled hotel Marini and booked hotel Vittorio Emanuele, which is fine. But all the journey we were disturbed by booking.com about not cancelling Hotel Marini, which is not true. That's why they did not send confirmation of reservation few days before arrival, as they did for hotel VE. First day booking.com mentioned Hotel Marini is 1 of May, when we had to pay for the first night. Before that last mail I got about Hotel Marini was about my reservation in December 14. It was cancelled in booking.com system by myself. I checked once about a month after cancellation in booking.com system, and status was cancelled! Since it wasn't mentioned anymore I was calm.

I made reservations with booking.com and they led me to believe that I was booking with the resort. In actuality it was a third party vendor I did. It authorize to have my cc information. When I tried to cancel 24 hrs later they sent another email stating they talked to the resort Shores of Panama and the fees would not be refunded. I started making my own calls and had the resort send me an email stating that did not charge my card at all. If they had they would have refunded me my money because understood the reason I could not attend. After 3 or four emails back and forth between booking.com and the resort and finally got them on a three way call. It was at that time from ** we found out a different 1 800 number to a party in SC. This party called The Links is not directly in partnership with the resort and they were located in Myrtle Beach, SC.

Booking.com somehow managed to go from best to worst in a very short period of time. Whether it is problems with developers or just a simple negligence I don't know but the service is getting worst every day. When advertising your property they no longer allow you to take a deposit. The best you can get is charge a full amount 14 days prior to the guest arrival. What we wanted to do is charge a 15% deposit up until the day you arrive. Their explanation was "this is our new platform and that setting has been removed." Reading the reviews here though I can see that they do charge the guest a deposit. Well if the renter does not get that money and the guest is charged then where does the money go? In Booking.com's pocket?

I live in Canada and booked a reservation in the US April 14. Cancelled booking Apr 20. In 6 days the Canadian dollar fell, lost $50.00 in exchange rate. How can they claim free cancellation? They should not put through the credit card charge until cancellation fees start.

I took the time to make a review as I wanted to warn other people about BOOKING.COM - stay away! Here is my experience, hopefully it will save someone else $1300. I made an inquiry about a hotel I was interested in booking. They clearly advertise in bright green writing that there are FREE CANCELLATIONS. This appealed, as there were no deposit required either. I felt it meant should I find a better deal, or a room I might like more, I could then cancel that and book elsewhere. I mean why advertise in bright green writing FREE ROOM CANCELLATIONS if that isn't the case?

Booked 4 rooms for 6 nights each. Rate - 185 Euros/night for 2 night stay and 207 Euros/night 4 night stay. Hotel contacted us, due to "technical difficulties" they rebooked us somewhere else. It is not equivalent and is further away. Hotel is available for all the nights, 4 rooms each night for 608 Euros per night!

Booked one night in Tigon Blanc… Hue... Hotel doesn't exist. Found another hotel, we were charged 60$ and put in the cleaning closet, google hotel Hue. Next night booked another Hue hotel. When we arrived they said booking.com had overbooked. They found us a room removing friends and told us they would charge us the std rm fee of 25$ and not with the booking.com fee, which booking.com had quoted us at 180$. The level of commission and I'll service surely deserve legal action and big fines. So many reviews on this site but I cannot believe anything is being done. Is it? Or is this review site a waste of time.

I was quoted the charge for the hotel booking at a Holiday Inn in Woodstock, VA by Booking.com but upon arrival at the hotel, the staff informed me of an incidental charge that Booking.com didn't mention. The incidental charge was only 25 bucks, but as a matter of principle, it should be obvious that the incompetent online middleman should have given a "heads up". I advise to avoid middlemen whenever possible.

I booked a hotel with Booking for 10 nights in August and it stated that there would be ZERO charge until 1 week before. Then, the next day I saw I'd been charged over 5000 euros! In the small print they reserve the right to charge up to 60% of the total bill. I cancelled immediately, which was fine. But then Booking were not interested at all in asking the hotel to refund me. I've since called them 4 times to ask for the money back but it's still not on my card. I will never book with them again and want to make sure other people are aware of this policy.

We booked 2 rooms and tried to cancel these 2 months before due to a friend staying at the same hotel and leaving after 10 minutes. The Hotel was filthy with bed bugs and urine stained sheets. We submitted pictures and asked them to cancel our booking. In the meantime we booked alternate accommodation same date through Booking.com so they could clearly see we did not cancel for any other reason other than we was not willing to stay at a dirty hotel. Booking.com would not listen and said as it was booked on a no cancel booking. We would not be allowed a refund. We had valid reason with photographic evidence and still told no. Other members of our party had booked through Late Rooms-- same terms and was given a full refund! I will never book through these again and use Late Rooms in future...

I booked a room IN MY DAUGHTER'S NAME at a Marriott in NYC. When I faxed over the authorization to use my credit card info., the Marriott said the reservation was in MY NAME - even though the Booking.com reservation receipt plainly stated it in her name - I just paid for it. Now the hotel was giving my daughter a hard time because the reservation was made out for me! I called the Booking.com phone number on the receipt (on a Sunday) and guess what? I got a RECORDING and that so and so will be sure to call me back. RIGHT. It is now 5 hours later and NO ONE from Booking.com has called me back - not that I waited around for them anyway. I took care of the problem myself by dealing directly with the hotel. No way will I use any of these so called hotel discount places again - all you get is hassles! I'm done.

I reserved a room for 2 nights at the Jameson Inn in Brunswick, GA which is 4 hours away for my 4th anniversary and when I got to the hotel to check in, they did not have a reservation for me and had been booked for 2 weeks. The only hotel that was available was 20 miles away and I could not afford it.

I thought booking.com was great until I tried to resolve my first customer service issue. The hotel was listed as free cancellation; however in the fine print of the booking this was NOT the case. The initial representative seemed very helpful. However the supervisor, I could tell, was not at all interested in doing anything to resolve my issue. I was willing to be flexible and work with anything that could be done. She was being nice but not in a genuine way. She had no intention of exploring other options for me. She gave me a lackluster apology and sends me on my way, while giggling at my frustration as we ended the call. I work hard for every dime I save for vacations and I would rather pay up front and know that my money is secure than to ever gamble with booking.com again. I lost $580 with booking.com.

The company violated its cancellation policy and is attempting to charge me $3,000+ for a cancelled booking. When you book with them, they say you can cancel with 24 hours but if you try (even days in advance) the website crashes or tells you the option is not available. If you contact customer service, they are slow to reply and say "call me at the number below" and don't give you a phone number. The hoteliers I am dealing with also say (3 different companies) "don't deal with them. Just cancel."

APPALLED HOW I GOT BRUSHED OFF!!! I called to change a booking from the 3rd -4th July to May & no record of my booking I had paid for months before. I spoke to ** in Reception at Bass Hill Tourist Park & Motel with it staring her in the face on her screen. I was asked for a Reference number, explained how my RAM in other laptop was fried when lightning struck the ground October 2014. Still was asking for the "Booking Number" after this sentence. She said for a 2nd time how there is no booking under this date or your name.

We reserved a room through Booking.com. The telephone for the hotel was incorrect and we ended up getting a shuttle to a Fairfield Inn but at the wrong location. We were given the run around by both Booking.com and Fairfield Inn Hobby Airport. Zero customer service. No one wanted to take responsibility for having an incorrect phone number listed. We felt Booking.com should have refunded our money - it was their website and confirmation page that we got the information from. And, the Fairfield Inn at Hobby Airport manager was uncaring, never apologized for our travel misfortunes, never offered any kind of refund or discount on a future stay. They DON"T CARE!!!

I made a reservation three weeks prior to my requested date for a hotel. After my arrival to the hotel, the hotel stated that I had a balance. So I paid it. As I am walking from the check-in, it dawns on me that I had already paid for the room with another credit card. I went back to the desk and they said that is impossible because Booking.com doesn't charge the card, that it's always done at check-in. So I show the copy of my statement to the clerk, who calls for the owner, that repeats what the clerk said which is that Booking.com wasn't supposed to do that and they can't find payment - even though the statement has the hotels name on it - and they didn't receive anything as way of booking.com.

I booked accommodation in Europe for myself and nine work colleagues. I collected the money for a deposit on a chalet and flights, €5,000 in total. I booked the chalet through Booking.com, entering my credit card details, which according to the website guaranteed my booking. I then put the deposit money on to my credit card. After this I booked ten flights which came to €2,500 approximately (non refundable). Next thing, I find the accommodation through Booking.com has been cancelled. According to Booking.com, the so called owner emailed me asking for the deposit to be wired to him and because he didn't hear back immediately went ahead and cancelled the booking. I check my emails very carefully and saw nothing that requested such a payment.

Also cancelled the accommodation and was charged $100 which was okay as it does state a charge will be applied, but I did cancel within 48 hours and I told them the reason was because when advised of the booking I realized I had to collect the key from another street and my partner has arthritis and cannot walk far. Booking was 3 months ahead. Then noticed that half my accommodation costs $255 was already deducted from my account. $155 was credited back into my account. I want people to know how quickly the accommodation was deducted.

Nightmare evening Friday night, booked accommodation weeks ago to stay at Qudos in Salisbury. Arrived there running late for an event to be told booking.com had cancelled my booking!! They both blamed each other, had no rooms. Let down.

Booked a room through Booking.com that was rated as 2 stars in Murfeesboro, TN. The room was essentially an apartment for transients. Conditions were deplorable and I didn't last the night. Booking.com would not/could not refund my money. I believe they misrepresented the property and that I'm entitled to a refund. Beware.

I just booked a hotel reservation for the 24 of June to 29 to Venice. They advertise said “free cancellation, pay later”. They said that my card won’t be charged, they ask for the card just to secure the room. Well it turn around- I got cheated on. I call 4/6/15 my bank randomly to check on something. The card was already charge by the hotel Ad Place Venice. The funny thing when I went back to the reservation through booking.com I saw a non-refundable written in red. I called the hotel in Venice they told me that the room was prepaid and non-refundable, that I did not read their policies. I won’t ever book with this web site because I was mislead by them. Shame on them stating "book now pay later, free cancellation". FYI be aware, call the place directly and find out about policies.

Book a hotel at booking.com almost a month before check in. Showed my confirmation but to my surprise they said I don't have any reservation. I end up booking another room and $200 more. I will never book with this company again. Horrible experience!

First they were a month off on the reservation. Now they are not refunding my money - had to pay twice now and was just lucky enough the hotel in Key West had rooms available. What a ** joke.

Reader beware of booking.com site. Even if you get the first result in searching.. stay away. I have booked room in Barcelona through this horrible site and then decide to cancel as it my right and comply with free cancellation policy. However the hotel did not refund and when I contact booking they keep sending email after email with promising they will resolve the issue and make the refund.. up to 2 months now I didn't receive any refund and booking stop sending any email and they just kept silence.

I made a reservation on-line with booking.com. When I arrived at the establishment, they could not "find any booking on their system". This after booking.com confirmed my reservation in writing. You will understand the inconvenience of arriving at a hotel (with no rooms available) and finding you didn't have a reservation with a family of 5.

I made a booking at bookings.com at a guest house. The guest house immediately took a deposit of 50% from my bank account. A week later 2 fraudulent transactions went off my bank account. Purchases of French perfumes. The only people who have my bank card details are bookings.com and they obviously gave my bank details to the guest house. Bookings.com is not prepared to assist. I consequently cancelled the booking at the guest house. The guest house also doesn't answer my query. Do not under any circumstances use bookings.com.

I booked a hotel room for my college-age daughter and her friend through Booking.com. When booking it, I read through all the rules to see if they would allow people to stay at a hotel if they were under 25 years of age; I found nothing to tell me that. When booking the room, there was a pop-up message advertising "free cancellation." So I booked the room and immediately got a confirmation; in the confirmation it said that the occupants had to be 25 years of age! So I immediately cancelled the reservation.

Booking.com advertises that canceling a reservation is free, but it is not. This Internet travel site/company doesn't tell you that it charges your credit card to reserve your dates and hotel, but does not return the conversion fees that banks used when switching over currency. I was charged $40 to convert the American dollar to the Mexican peso to reserve a spot for a hotel room that I did not stay in and cancelled during their specified time. This internet company should have kept to their policy and not have charged my card without rendering services.

We used Booking.com for a hotel in Bali, and it advertised the price as 656,900 IPR, and the retail price as 1,00,500 IPR. Believing that this was a decent deal, we booked, but as soon as we confirmed, it changed the price to the retail price, and then stated there's no way to get a refund because of hotel policy. Very sneaky, DON'T USE!

On a recent trip, I changed reservations a couple of times, using more than one online travel service. It was my fault that I lost track of a change I'd intended to make, resulting in a non-cancellation penalty from the hotel. How could I have avoided this (besides relying on my own memory during all the confusion of rapidly changing travel plans)? For one, by NOT using Booking.com. They don't send out friendly reminders of upcoming trips/reservations the way Expedia does, for example. A service like that would have jogged my memory and reminded me to make the cancellation.

I booked the fritz hotel for my vacation based upon the fact they had ocean view rooms with balconies. The picture clearly shows a bed with doors leading out to what appears to be a balcony. I called booking.com to verify and was told I had a balcony, only to find I was on the first floor with a partial view and no balcony. I asked for ** the manager to call me back. He did not. Instead had a CS rep email me a replay of a completely different conversation not even referencing the balcony.

I made a reservation for the Marriott Aventura through Booking.com for February 27 and 28 2015. On February 1st, it was cancelled and I was sent a confirmation of the cancellation. When I received my Amex bill, I was charged 421.70 for the 2 nights. I contacted Booking.com and was told they were "contacting the Marriott." That was a few weeks ago. I called Marriott myself and was told that they do not refund third party reservations, although they were sent a cancellation notice. Since then, when I call Booking.com, I am assured by their "customer service" reps that I will be called back that same day. No such calls come to me. I think it is pretty disgusting to cheat a senior out of over 420$. Beware of dealing with them. Despite their listing of a customer service department, they do not serve their customers! Shame on them!

My family made a reservation through Booking.com for a room in Phoenix for the Super Bowl. The accommodations were completely uninhabitable. There were exposed electrical wires, the entire room was filthy and smelled of smoke. In addition to the drug deal that took place outside the adjacent room, as we were unloading our bags. When we brought all of this to management's attention, they informed us that they knew of the drug dealer and acknowledged that they would not want to stay in that room. We asked for a refund and they became hostile toward us, telling us that we wouldn't find a room anywhere else during Super Bowl weekend.

After a long drive to Hannover Germany, we arrived at the address of our unit - Bornhof apartments - only to find the building locked and no way to gain entrance. We were forced to find another, more expensive, room at the local Best Western. I shudder to think what would have occurred if this had been during high season and all other rooms were booked! To top it off, WE were charged an 80 euro cancellation fee. I have complained to Booking.com but as of this writing we have had no relief. It appears to me that Booking.com does not confirm the bonafides of those with whom it deals on listings of properties. Please do what you must to confirm that the hotelier really exists if you use this agency.

By mistake, during the last 3 months I did non-refundable reservations via Booking.com. Later when I got the hotel confirmation and recognize my fault I called Booking.com and they managed to cancel the reservations. It happened also today - 31 March - ** (Amsterdam) was very cooperative to understand my problem and to help. In general I'm very satisfied with Booking.com. I think that we have to write not only negative comments but when happy with their service - good comments.

We booked a 5 star resort in Thailand, based on the information provided on booking.com's website. Two rooms, 4 nights, quite expensive. The resort was portrayed as peaceful and quiet, but on arrival our rooms turned out to be located next to the construction site of a new building the resort is adding. Work started at 7 am and lasted until sunset. The hotel did nothing to solve our problems and neither did booking. I requested some sort of compensation, based on the fact we would have never booked this resort would we have known about the construction, but they dismiss my request by saying that once payment has been done, the resort is responsible.

Booked an apartment on 1st street and told we would be met and let into the apartment for a walkthrough. The apartment was on the Lower East Side. Not 1st street. Nobody met us, key was in a lockbox on the ground attached to a window grate. The apartment was not the one pictured. It was grimy and had cockroaches in kitchen. The front door looked like it had been bashed in. My 16 year old daughter and her friend and I did not stay there. I called Booking.com from the apartment and they tried to convince me to stay there saying there are two sides to every story!

I book a room at a hotel and later found the room advertised cheaper. When I called booking.com I was told to email the receipt and I would receive a $46 refund. I did that and no response. I emailed twice and still no response. I am now filing a complaint with the bbb.

We made several reservations, after 3 weeks we received an email from booking.com telling us that the rates were mistaken and that we can either cancel them or pay 3 times the amount that we had made the reservation for. We called booking.com and the girl who answered did not like the complain and hung up the phone. Never buying anything with them.

When reserving a room through this website, I thought I was careful because I cannot afford any mistakes. I was told I would have an easy 24-hour free cancellation policy. Well that was a line of BS because gave them 96-hour notice and was screwed over with a $158.00 cancellation fee. As a single mom of 2, this really stinks. Do not recommend this site at all unless you want to pay for rooms that you won't even be staying in. Thanks for ruining Spring Break!!

Made a reservation for 6 days at JA Ocean View Hotel. When we arrived there after a very long flight, we were told that the reservation was cancelled and they had informed Booking.com. The manager called Booking.com for me and I was informed that Booking.com's email sometimes ends up in spam. I checked on my computer and could not find any email from either the hotel or Booking.com. Neither the hotel nor Booking.com could provide me with a copy of the email that they sent. I WAS CHARGED A MUCH HIGHER RATE I felt cheated. I want to warn other travelers about this.

Used booking.Com to book a room in Las Vegas. We decided to stay an extra day and booking.com when we let the hotel know we had decided to stay an extra day they inform us we would be charged a resort fee of 19.99 per room. This information was not so clear on booking.com. I called booking.com and they inform me this was part of the hotel and not booking.com. I asked if I could cancel "48 hours before our reservation". They inform me there would be no refunds due to the "Hotel policy". There is a 19.99 fee plus losing one day stay? I asked to speak with a manager. After 30min wait he explained there was nothing they could do.

We (young adults on Spring Break from ASU) reserved a hotel in Jamaica 4 months in advance. We received confirmation and all was good. The night before we departed, we had a bad feeling, so we called the hotel to confirm our reservation. They did not have one and told us the hotel and pretty much all of Jamaica was booked. We contacted Booking.com. Tried to talk with someone in charge, but could not get past the general reservationist. We were told not to worry, they would fix it and email our hotel confirmation when we arrived the next day in Jamaica. We arrived. There was no email. We were pretty much stranded in a foreign county with no place to stay. We paid $100 and went to the hotel we THOUGHT we had booked. They had no capacity, but talked with Booking.com and both argued that it was the others fault.

Booked a room with a hotel in New Orleans for Oct. 2015. Told by Booking that hotel was supposed to take out the money for the room over $1000 back in Nov. 2014 when I first booked. Total lie. They never did. I get a surprise from my bank 5 months later that hotel is trying to take the entire amount out with no formal notice. Called the hotel, straightened it out... They were kind enough to take only 1 night and charge me the balance when I check in. Hotel manager told me that any third party (Booking.com) is not good to book with and they have had many problems with them. Also, Booking.com's customer service sucks. Will never use them again.

I made a booking for hotel through booking.com. They made the booking, asked for my credit card number, saying that no amount will be deducted, that's only for confirmation. I gave and proceed. They made the booking but I didn't receive any mail or message thing, since it was mentioned, you'll pay when you'll stay. I was tension free, and without confirmation mail how can anyone check-in to the hotel??

I booked my hotel with booking.com as I felt confident that their Best Price Guarantee provides assurances that they offer the cheapest price. Just an hour after completing my booking I stumbled across the same hotel on the same dates from a different booking website for 20% less than it was on booking.com. I immediately contacted booking.com to take advantage of their guarantee promise. After a short time they replied telling me that I could not claim the difference in price because of a minor technicality on the booking (which was in fact that the cheaper website had a BETTER cancellation policy than booking.com). To summarize, their Best Price Guarantee is worthless and you should look elsewhere as a cheaper price is likely to be found.

I have tried to make reservation for a hotel in Munich and, although the money has been withdrawn from my account 2 times, the operation failed! I have paid ** using the online option "Sofort Banking". However, after the payment was confirmed, Booking.com has redirect me to start the booking again. I haven't received any confirmation of the booking from Booking.com, thus, I have contacted the hotel, and they haven't received no booking either. I have called the call center of Booking.com and the lady instructed me to re-do the booking, that it would work this time. I did, and it has happened again. Same issue.

Booking.com Customer Service, I would appreciate you quick attention to this, as I have used other online hotels reservation companies and never experienced issue after issue with the company or hotel. Here are a list of my issues -- Upon check-in (Country Inn & Suites Nashville South) I am informed that the King Suites I have reserved are not available and that it is not a guarantee that I will get what I booked through you, that the agreement is the hotel will try to accommodate my request and if not will give me the best available. When we finally got the two "junior suites," one still had another person's luggage in the room. Mind you, this was at about Midnight on Friday night/Saturday morning. They did find us another room that was much larger and acceptable but after traveling we were rather tired and just wanted to sleep, not run around and find rooms.

I made reservation with Booking.com based on photos, and Cabin at Big4 Nepean River Holiday Park in Sydney was way different from photos, and as reservation was much earlier from travel dates, couldn't prove as prices had changed and photos had changed. I applied for refund as was charged 100% first night, and if cancelled within week prior to arrival I would have money refund in my account in 5 working days. I have been chasing my money with excuses from both party for the last 21 days, way past 5 working days. Not Fair, Not to trust. I need this money for next trip reservation, no way with Booking.com. Did not take full responsibility of giving me what I have booked for and refund what is my right to have back. I am still waiting for my money back! :(

My fiance and I were travelling from FL to DE with a gigantic trailer and needed to reserve a room for the night that was directly along our route. The website allowed us to book with no issues at a Comfort Inn when we stopped to eat. 40 minutes later while we were on the road to the hotel, we received an email and phone call that a "mistake" had been made and that the hotel was full and our reservation cancelled due to an "internal problem" with Comfort Inn's server. Naturally we were angry as it was late and we were already on our way. The woman who called and emailed us did not speak great English or seem to understand it all that well. She told us she had found us an alternative and wanted us to look at the link, which we COULDN'T DO because we were driving. She would not listen when we explained this.

Looked through Booking.com reviews for Red Roof Inn at Hwy 40 West in Amarillo, Texas. Pictures all showed a modern, clean, almost 4 star rated Inn. When we arrived, it was dirty, old, pictures were NOT represented correctly and no way to cancel our reservations. BTW, we arrived at 11:15 pm at night and they sent us upstairs to a dirty room. NOT happy, feel like this was fraud both on the fake hotel rating through Booking.com and the pictures. Will never use Booking.com again! And will make sure to spread it around to all my social media friends and sites. :-(

I used booking.com to reserve a room for my child's athletic event. The city was sold out of hotels. I used this site to find one. After trying MANY hotels that they said had rooms available (which they did not) and countless hours, I finally found one 30 miles away that did. When the event changed, they would not let me change any information. There is no customer service number and no one would email me back. I was even willing to save the booking.com reservation for another use. No answer. I will NEVER use this site again and am discouraging everyone I know not to as well!!!

I have booked a hotel in Orlando for March 13 to March 15 2015 and the only reason I booked is because the booking page clearly stated that the cancellation could be made at no charge up to one day before the beginning of my stay. And I kept searching for other hotels. Once I found the one that best suited my needs, I went back and asked Booking.com to cancel. When you are staying at a hotel starting March 13 at 3 pm you assume from the wording that you can cancel up to March 12 at 3 pm. And that's what I did. To my complete OUTRAGE, they charged me $99 for the cancellations fee and they refused to waive that fee after contacting their customer service. I am now opening a chargeback with my bank and providing all the evidences they may need. But be warned that what's stated on the Booking.com ads do not reflect the truth and their wording is very very sketchy.

Right after giving my credit card to booking.com I started getting fraud charges on my credit card for other travel/tourism related websites. I found out that they just give your credit card directly to their hotel partners. This does not seem like a very secure system to me. I had to cancel my card and get a new one which was a big hassle. Afterwards, the customer service rep from booking.com called me and convinced me to trust their website again. After I got my new card I decided to give booking.com the benefit of the doubt, made a few more bookings, and again fraud charges started happening on my card immediately after using booking.com. I use my card online a lot for business without problems so it seems highly probable to me that the security breaches are because of booking.com. My opinion is you should not trust booking.com with credit card security.

Booked hotel in Daytona ahead of time. When we arrived, our room had been given away and we were left empty-handed. Had to drive back to Tampa exhausted. Still got charged for the room and customer service won't do anything about it. It's no wonder why out of over 600 reviews, booking.com has a 1-star rating. Don't be fooled by their commercials, they are an unreliable source and scam.

My family and I needed a hotel in Frankfurt the night before we departed Germany back to the U.S. We used booking.com to make our reservation. The website made us book two rooms. We picked the hotel because it said it had a shuttle that we later found out was for a charge. Had we known then we would have picked another hotel. We requested a no smoking room. When we got to the hotel and checked in, one of the rooms reeked of cigarette smoke, there were no towels, and the complimentary waters were opened and half drank. We went downstairs to let the front desk know and they apologized. We asked for a refund for the room because we could not and did not use it and they said they would be happy to refund us but could not because we used booking.com to make our reservation and we would have to contact booking.com for a refund.

I booked an apartment using Bookings.com and wanted an apartment for 8 people with 4 bedrooms. I was told that my card was required to secure the reservation for August 2015. Asked for the long card number and the expiry date. No security code, account number or anything else. I got a booking confirmation telling me that I will be charged if I cancel and my accommodation is 2 bedrooms and 4 sofa beds!! I have elderly people in my trip and wanted beds and separate rooms for them. I immediately rang bookings.com and asked them to cancel and they said I should not be charged anything as I have called immediately. Guess what, they took the cancellation money the next day and said it was my fault for not reading the small print. I have now lost 148 Euros and very upset that bookings.com did not help me.

I booked and paid for a stay on April 2-5, 2015 in New York. I followed all the prompts and secured reservation with payment on a bank card. I still to this moment have received no confirmation for my transaction. I can't find any info on how to speak with anyone that represents Booking. This has become my only recourse, which is unfortunate and unprofessional. Reading all the other tragedies other experienced is very alarming. This will be my first and last time doing business with this company.

I booked for a hotel room with booking.com. I did not get the room that I paid for. They downgraded the room after the payment and transaction has completed. The room description has changed and what it's supposed to be. "Free cancellation became no cancellation" in the end receipt. I booked for 2 room deluxe, but I got 1 tiny room... Overall, I did not get the room that I paid for; this booking.com needs to be shut down of business. I am sure that I was not the only one who got scammed with their cunning, manipulated and misleading way of dealing business. In the advertised website, I paid for 2 rooms. In my receipt I paid for one room. I could not cancel the transaction because the free cancellation policy had changed to no cancellation.

I booked a hotel in Rome Italy on Friday night, 27 February. I booked for May 12. Confirmation came through as 1 March, the next day after I made the booking in Melbourne, Australia. I rang the Customer complaints at Bookings.com, Sydney. The operator said he would email the hotel to cancel, as it was 5 am in the morning in Rome. On Monday I checked if any money was taken from credit card, finally on Tuesday 3rd March money was stolen out of my account by Bookings.com.

Booked room through the site; received email directly from the property saying I needed to cancel my reservation because they didn't actually have space. Called Booking.com; got incredibly rude service and was told there was nothing they could do and it was the hotel's fault. Wrote an email to Booking.com through their website; received a message back saying the reason my reservation was called was actually because the property does not accept children. Odd because I had searched for options that accommodate children. Called Booking.com again to complain and my time waste so far; asked to speak to a supervisor this time; was mysteriously disconnected!! Called again and spoke to a supervisor who apologized, promised to help find an alternative, and then never contacted me again.

My husband and I booked a week at the Quintero apartments in La Gomera but on arrival in Tenerife a week before, my husband was taken unwell which forced us to return home. I immediately cancelled the Quintero apartments with booking.com giving 7 days notice. Despite this and the fact that our change of plan was completely unavoidable we were still charged the week's rent! All they kept telling me was that they have a 15 day cancellation policy which, whilst on their original confirmation email, was NOT pointed out to me when booking. I could understand if they had charged 1 night but to take the whole amount is dreadful.

I booked a room in hotel. Confirmation email mentioned 17.5% taxes to be paid extra apart from room tariff. I demanded a tax invoice to the hotel. The hotel did not provide me tax invoice. They said 17.5% is commission to booking.com not taxes. They gave me an invalid payment receipt for entire amount as an invoice. Felt at that time that I was cheated.

Ok, my problem with Booking.com is very minor compared to most on here, but demonstrates how they mislead you to get your booking. I booked a hotel in Athens, Greece for 3 nights and was informed that I would pay the hotel directly in Euros and could cancel up to 2 days before my arrival date. They took my debit card number but I assumed this was just a precaution in case I didn't show up. I intended to pay cash to the hotel as GBP is currently so strong against the Euro.

I booked a hotel room for travel in mid-March, at a rate that stated I could cancel up until the day before arrival. My email confirmation claimed that the amount is non-refundable for any reason! I contacted Booking.com to complain and was asked to send a screen shot of the rate and the free cancellation terms. I sent the screen shot and now they are telling me that they can't -- and won't -- be able to verify that my claim is accurate unless I can produce a screen shot of the day of my booking. Impossible at this point! I will NEVER use booking.com again -- promise one thing and deliver the exact opposite -- horrible business practice! Avoid booking.com at all costs!!

I booked a one night stay at The Jury's Inn Manchester for the 30th Jan. Due to unforeseen circumstances I was unable to attend so I called the hotel direct and cancelled on the 29th Jan. The following week I noticed that my card had been charged the full amount of the stay. I contacted Booking.com to report that my card had been charged even though I cancelled within the timescale given at the hotel and they have basically told me it has nothing to do with them as I did not get written confirmation from the hotel. I have provided them with copies of my phone bill which clearly shows the call but still they will not help. Every email is replied to from a different person and they tell me they do not have a complaints department! I would not recommend using booking.com to anyone, the customer service is appalling. I am grateful it is only a one night that I have a complaint against.

NEVER EVER BOOK WITH THIS COMPANY: IT'S A SCAM. Sunday, 02/22/15 I booked a room on the Internet: Booking.com at Grupotel Gran Via 678, Barcelona for one night. According to their website it was the LAST(!!!) room available for 03/01/15. On Monday 02/23/15 (less than 24 hrs later) I had to cancel subject booking with Booking.com due to an unforeseeable problem. Booking.com refused the cancellation and billed my AMEXCO the same day.

I was planning to spend a week in London this summer. Browsing booking.com on my mobile I saw an offer on Marble Arch Apartments to book a room for 122 EURO per week. Offer seemed low price but as I trust booking.com, I did the reservation and received reservation confirmation being glad I received some special price for early booking. Afterwards I bought air plane tickets for the same period as it should have been done.

Reserved room w/ king-sized bed using credit card. Got to resort in Mexico and all king sized-rooms had been sold. Resort said "get back on plane or upgrade". Upgrade cost $1000. Don't use Booking.com, even if it's cheaper.

I reserved a hotel room with Booking.com about 6 weeks in advance, and shortly thereafter my plans changed. I cancelled my booking online and received a confirmation email from Booking.com stating that my reservation had indeed been cancelled. Four days later my deposit of $158 had not been refunded, so I called to make sure that the cancellation had gone through. A representative assured me that it had, and that the hotel was responsible for refunding my money. A recording at the hotel told me refunds can take up to ten days, so I decided to wait.

Booked Medical Center Inn & Suites at Houston Medical Center at noon on Feb 20th for the night of the 20th. Called 45 min later to cancel and was told I wouldn't be charged a cancellation fee, but was charged entire fee for the room since I didn't cancel a day before. Kinda hard to cancel day before when I reserved the room for the same day!

Worst booking service ever! Asked for hotel in Chadstone Melbourne, got one in Bayswater Melbourne--2 hrs away from the centre of Melbourne. Not counting time getting to train station total journey about 3 hrs! I was in Melbourne for medical treatment, had to cancel the 2nd night at Hotel (thank you kindly Golden Pebbles Hotel for refund) due to the fact that I would never have made my clinical appointment on the Monday morning. I spoke to Lisette at Booking.com and even she said that trying to book in Chadstone brought up Bayswater. I then put in a complaint online and to date have not received a response or apology. This booking service made my trip a complete disaster as well as completely exhausting me as all the to-ing and fro-ing was done in 34 to 36 C heat. I will never ever, book with this terrible, terrible service again.

I made a "FREE CANCELLATION" reservation for the Pullman Paris Eiffel Tower hotel in Paris, through Booking.com. The reservation clearly suggests that the booking can be changed online at anytime. Two days later making the reservation, while it was 3 weeks left to the check-in date, I attempted to change the reservation online and noticed that Booking.com does not let me make any changes whatsoever to the reservation. I have snapshots of what I saw on my screen when I made the reservation along with the confirmation page on my screen where there is no mention of what Booking.com claims which essentially states the booking was a no-change reservation.

Booked at Hotel 2 blocks from my meeting place for 4 days. When I got there they had no record of my reservation and were full. I called Booking.com and they said it wasn't their fault. They put me in a Hotel 20 minutes away and I had to pay for a cab twice a day. They will not answer my complaints to Customer service for reimbursement for my cabs -- $240.

I made a Hotel booking at Booking.com for 3 nights at a 5 star Hotel in Cochin, India. Soon after that I found that the website of Travel Guru was offering an additional discount of up to 10% on the day. As per the website Booking.com offered to make good any differential cost in case the rooms were available at a lower cost. I therefore immediately (a few minutes later) called the customer service who after checking Travel Guru confirmed that the rooms were available at a lower price but refused to compensate for the difference giving frivolous procedural issues.