Booking.com Reviews

Using the booking.com iphone app, I was searching for a night accommodation in San Francisco. I found a hotel, inputted my credit card info and closed the app in step 2 of 3 of booking the room since we were driving and wanted to see the property beforehand. Passed by it and we decided to book elsewhere. I backed from step 2 back to searching for hotels and booked a different property through the same app. The next morning, upon checking my e-mails I had a no show e-mail from the property I did not book. I also noticed a confirmation email prior to that. I called booking.com immediately and was placed on hold while they called the hotel. They claimed the hotel's system was down and they needed to send an inquiry to them via email and they would get back to me with their response as my credit card had a pending charge of the night stay.

I can't believe this company is still open with all these awful reviews. I have never dealt with such crap. I booked a room on Booking.com and it said book now, pay later. I immediately realized that I booked the wrong hotel and cancelled the reservation within minutes of booking. I checked my bank account and they took the full amount owed of $2030 out of our bank account even though it clearly states no deposit, book now, pay later. It's been over 30 days and I still don't have my money back. DO NOT USE THIS SITE for booking. Customer service is ridiculous, too. They have a different answer every time I call.

Booked a room at Courtyard Marriott in New York City. Canceled within allotted time frame. Got confirmation that room was canceled. Booked another room right outside of the city for 3 days, 2 nights for same price as 1 night at Courtyard through Expedia. Next got an email asking to upgrade my room at Courtyard Marriott from Booking.com. Called, rep said it's canceled, not to worry. Then he laughed and said "Oh you won't be charged," when I said "now I won't be charged, right?" He said, "I'll call the hotel and make sure. Hold on." He came back and said not to worry. He was adamant that I not call the hotel. He kept saying it was taken care of - do not call the hotel.

The Hotel has refunded the full amount of my accommodation which I cancelled, therefore, the issue has been resolved. Thank you!

I cancelled a reservation via the booking.com mobile app, which the app confirmed and updated by removing from my upcoming visits on the app website, so I took this as cancelled. It wasn't until I received the full charge for a no show reservation that it was brought to my attention that the booking.com app had not cancelled my reservation. After contacting the hotel and booking.com they both refused to refund even though it was their systems error. I had received no confirmation email so had no proof to provide. I asked to make a complaint but was advised my complaint was 'not a valid complaint', but of course they were 'sorry for any inconvenience caused'. I had always used booking.com but after this experience I would not trust their systems or their customer service. I would never use again or recommend.

Booked a room through Booking.com a month in advance of my friends wedding. Turned up today 07/11/15 to be turned away as booking.com did not send notification to the hotel. Ended up getting changed for a wedding in a public toilet, not being able to drink, having to leave at 11pm and driving for 2 hours home afterwards. Have complained to customer services but still this is disgusting and they have ruined what should have been a lovely weekend for me and my partner.

This was a holiday 6 of us dreamed of for a couple of months. Until that point, I'd never through Booking.com, and I didn't think a dream could turn so easily into a nightmare. Booking.com representatives have wasted my time, my money and threw my trust down the stairs. I booked a 3 room apartment in a hotel in France, all happy, only to discover a bit later that the apartment is in fact not really a 3 room apartment, but instead a 2 bedroom + 1 living room apartment. I called Booking.com to inform them. The first response was to jump at the opportunity to make profit and charge me for cancelling, but after a brief explanation of what happened, the lady I spoke to took a look at the description and acknowledged that its information was misleading. She suggested she'd contact the hotel and "see what could be done" and call me back.

A trip was organised for 11 people. The first stop was at Farmstay La Morella, Battipaglia, Italy and booked through Booking.com. The booking was made and confirmed on 20 April for a stay commencing on 9 September, five months in advance for five double rooms and one single room. On 8 September, one day before departure, we were advised that the booking would not be honoured and giving an alternative which, due to the size of the party and the imminent departure, was accepted. On arrival we found that the alternative accommodation, Tavernola, was significantly inferior to Farmstay. However the rates given to us per room for 3 nights were Farmstay EUR 225 and Tavernola EUR 207.

I used to be a very big fan of booking.com which is partly reflected in the 140 bookings I performed using their platform over the past three or four years. I also used to recommend the site wholeheartedly to colleagues and friends who often ask for travel advice. My trust in the site and particularly, its ratings and reviews has been dealt a severe blow though. On July 11, 2015, I booked a night at Villa Aboulanwar in El Jadida, Morocco for August 21, 2015. The booking was confirmed and so we went on my trip not expecting any problems. A day before our stay in El Jadida, I received a mail from the accommodation that due to a group of guests wanting to stay longer than booked, they would not honor our six week old booking. The implication being of course that a group of guests meant more money than a couple who just occupies a double room.

My wife was making a reservation in September (about a month before our trip to Chicago) with Booking.com, however they never sent any confirmation of this reservation. As our trip neared we could not find what hotel we were supposedly booked at so my wife made another reservation so we would have a place to stay. Shortly after our stay we received a bill from Crowne Plaza O'hare. We called Crowne about this and explained that we never had any confirmation. The manager William, (who refused to give his last name) said he did not care about any of that and said the charges would stay.

Booking.com has really caused a lot of problems with my bookings and still expected me to pay for no-shows. The fault is on their part. I suggest people use Agoda.com or other more reliable websites. Plus, it's not like their rates are cheap anyway. It's just the same as hotel rates.

We have filed an Urgent request regarding an hotel booking in Mexico. Have made the booking in South Africa and is currently in Mexico. Already paid for hotel in Mexico with credit card. Hotel is horrible and still waiting for Booking.com to cancel the 7 days ahead. We cannot reach Booking.com other than by email and already sent 2 emails. Want to cancel immediate this hotel and move to another. Cannot do nothing before Booking.com answering.

I have just paid twice the current price of a room at My Tra hotel in Quang Ngai town in Vietnam. Even the regular price for this season would have been only 2/3 of the amount I had to pay by reserving through Booking.com. I had already overpaid on my stay at the Spring Hotel in Ho Chi Minh city by an amount of about $7 per night an increase of 1/6 over a direct booking. I was under the impression from its presentation that bookings using Booking.com would save me money and not be significantly more expensive. What a rip off. A total scam.

I am a very upset customer!! I booked these rooms back in Sept 2015 for a wedding. I logged in today to make some changes only to see that my reservation had been cancelled. I called and spoke to a representative named Alexandria who told me there was nothing that could be done because there was a credit card issue and that an email was sent to me. I told them that I never got the email and that there could not have been any kind of credit card issue because my credit card is good. I hung up and called my credit card company who confirmed that Booking.com nor the hotel (Plaza) had attempted to charge my card.

I'm probably not the first person with this complaint. Made a booking for 5-6 months out. Firstly they took full payment upfront although the stay was months away and I could change or cancel until 30 prior for a $75 cancellation fee. They advised me that it was the 'hotel' that took the payment, which I discovered later was not the case. Due to a schedule clash we then had to postpone our stay and we asked Booking.com several times if we could simply push our dates back and waive the change fee (actually from a peak Holiday weekend to a less expensive time). They kept declining, insisting it was the 'hotel' sticking to the change fee, once even keeping me on hold whilst apparently calling the hotel to ask again.

We stayed for 3 night at the Hotel Medium Sitges for 3 nights. It was very nice however advertised as being renovated with a bar and restaurant. The rooms were below standard and the bar and restaurant were closed. On my return I complained to Booking.com, to which they offered me a refund of 103 euros which I accepted however they have never sent the refund. Each time I call up they say they will look into and call back - no one calls back. I've spent about 3 hours on the phone to them and am still without the refund they promised me. They then requested my bank account and sort code number - I have given them this twice now still no refund. I then spoke with a supervisor who said I would have to wait another 4 days. I have now been waiting for over 2 weeks. I have been promised numerous calls back and emails, and have received none!!! I have booked holidays in the past through Booking.com, I will not be using them again.

A group of friends booked 5 double and one single room at FARMSTAY LA MORELLA, Battipaglia, Italy for a 3 day stay as part of an Italian holiday. We understood from the hotel and Booking.com that our reservations were confirmed (Secure booking is one of the Key Performance Indicators the hotel boasts of). On the day we flew out from UK to Italy, we heard that our booking had been cancelled (with no reason given).

We booked via Booking.com two hotel rooms in HOLIDAY INN 58 Street, New York. We booked the rooms on the promised rate on the website and confirmation of the rates, we were alarmed when they swiped our credit card and charged us double of what was told in the confirmation. The explanation given was that the rates charged differ from day to day... this was never told to us while booking and we still don't understand how the amount can double. Neither the Holiday Inn nor Booking.com have been honest but tell us shoddy explanations... we know we were duped and they are in it together.

I made a reservation in this website for a hotel in Portsmouth starting the 30/10 and 5 days early to this, I have received an email saying that my card "was declined", as if they have tried to charge me for the room 5 days early than this date. They have caused me so many inconveniences because as soon as I have seen their email, I have to ask my partner to check my bank details, card details, check the email as well, ending changing all the passwords in the end. I have contacted them for an explanation as I understand that the word "declined" means that a payment was charged without success but they didn't reply as they don't seem to care at all. I will have to go to the hotel as well, asking for an explanation. Not happy.

I booked 2 rooms at the Radisson Blu hotel in Bristol for the 21st. It was a non-refundable rate which was fine. However, when I got the email through, the date was wrong. I emailed booking.com to point out their error and they said call to rearrange. I called the next day and they said that they couldn't change it because it was non-refundable - that couldn't be changed. They fobbed me off to the hotel direct, they then told me that it could be changed but only by booking.com. The customer service is awful!

I was charged for a double occupancy for a hotel in Rome, although I was a single traveler. The hotel tells me to contact Booking.com, which I did by phone and email. Booking.com tells me to contact the hotel to straighten it out. Zero customer service. Don't bother using this "service" especially if traveling abroad. Terrible!

I went to book a hotel via Kayak.com. My reservations were actually done via Bookings.com. I received NO confirmation email when I made hotel reservations. My friend's email address was also included as I had booked two rooms. We received NOTHING. Not in spam, not in deleted, not in any of our folders. This website is a scam! They SURE did send me a cancellation email though for $444 for a no-show. I tried calling the hotel and they said they could not cancel my reservation because I did it via a third party site. I emailed kayak.com and they confirmed I did not have any reservations (because I didn't know it was actually booked with bookings.com).

Booked house at Desert Oasis through Booking.com. The fellow at Desert Oasis took my credit card and would never send me a rental agreement on the property over Thanksgiving. I constantly called Desert Oasis and he would never return my call. I also called Booking.com and they could not get Desert Oasis to return their call. Finally had to book another place to make sure I had a place to stay over Thanksgiving. Customer service at Desert Oasis sucks as well as Booking.com. They do not have customer service in mind when they make the reservations. I would give them an F and never book with them again. And anyone asks for a recommendation for Booking.com or Desert Oasis, I will give them a bad reference as I can.

I booked 2 rooms using this site. Tbh I used this site many times before. Anyway, I had to cancel this trip. I used their link to "Manage bookings" to cancel my reservations. My error is I did not check my emails for cancellations. When reviewing my bank accounts I saw 2 charges for both hotels I cancelled. When I looked for my emails for the cancellations I only had one of the two confirmation numbers. The problem is, first of all I cancelled the booking but still got charged. The second problem is for whatever reason the 2nd hotel didn't process the cancellation and I was not able to get a refund!! I will never use this site again. They are not reliable and no consideration for their loyal customers.

First they tell me that I don't have the right to cancel a reservation (A family matter prevented us from being away and able to rent the apartment so we've asked to cancel. It was done in advance, 12 days before his arrival). So they tell me they will not cancel but relocate him to a different property in Cancun, which is fine but then I get an email from them saying they Did their best to find a similar property but only found one that is $535 markup and invoice US for the difference. The nerve! Like I said we only stood to gain $432 and that's BEFORE Booking.com took their commission. No wonder nobody wants to work with Booking.com. We only went there because VRBO and the others have like 30 Apartments to rent in our complex (Amara, Cancun) so we thought, why compete when we can be the only ones? What a Mistake.

Booking.com took my reservation 6 months ago for Quality Inn in Rome, GA. Upon arrival the GM claimed we had no reservation from Booking.com. They were booked and in fact claimed to be overbooked. Somehow the GM got us a room in her hotel by telling me she was taking someone else's room that had not checked in. She charged me $26 more for the same "king room" than the printed amount Booking.com reservation stated, which I had with me. With all the complaints against Booking.com, along with my own, it would be my fault if I used either of them again.

We booked in February 2015: apartment, 2 rooms, max 5 person (it was another apt. max 4 person 1500 euro less). In July-Aug 2015 when we arrived this apartment was not available and they put us in a smaller one. I called Booking.com, sending pictures with this apt. and they agreed that is not what we paid. Clima was also not working 7 days. Booking advise us to negotiate with the owners... I was on holiday, total not nice atmosphere. I wanted to call police but I couldn't prove all the info, it was on Booking site that since then is showing this resort is fully booked. The error is on the Booking site. We paid for max 5 persons but we were only 4 persons, this permitted to the owner to cash the money and to give to us less comfort.

My experience is very similar to that of "David of Grifton, NC on Oct. 18, 2015" (see below). In my case, it was Hotel Ideal Sejour in Cannes, France. Booking.com's continuous and apparently systematic delaying of the matter got me to search for similar cases, which I found on this site and elsewhere. These are clearly not isolated incidents and Booking.com is obviously not acting to stop these frauds - or at least fraud attempts. A question I am asking myself is how many people don't even discover that their cards have been wrongly debited.

Gonna tell you how hotel can easily cancel your booking, even a "non-refundable", using a disreputable trick. A hotel tells Booking.com support that it doesn't want to see you. You had any kind of conflict that's why hotel refuses to settle you. In one case hotel told Booking.com that I was drunk and screamed loudly. Nonsense, I don't drink alcohol at all. And why then I would call the police that day? Booking number **, supposed to check-in on 1st October if some staff of Priceline wants to see the shame of their managers who forever lost their loyal client.

Don't use this company. Since beginning I already ask customer service. They told me when I arrive Singapore few day before then will charge. I book 6/16. But after, 9/15 already charge my account. Lie and not honestly, never use them anymore.

I booked a hotel room at the E & J in Dominican Republic. The come-on was I could reserve a room and had free "cancellation" until several weeks later. The problem was the hotel billed my credit card immediately. I called Booking.com and was informed that my email confirmation stated the hotel could make me prepay at any time prior to check-in, which contradicted the free cancellation provision in essence. Booking.com also told me it would take 10 to 15 days to get my refund. Well, that period has passed and I still haven't received my refund. After several emails and phone, Booking.com told me the hotel reservation manager is on vacation (no doubt spending my money), and won't return to Oct. 21, and my refund would take 10 to 15 days to process it. More lies. As a result, the refund is going to take about 30 days. Total unacceptable.

I booked a bed and breakfast last Saturday and got an email confirmation from Booking.com. Since I had a very unpleasant experience last year with them, that I will describe below, I left a voice message to the owner's phone number and also sent her an email to inform her that I had a reservation in her bed and breakfast. 2 hours later, the owner calls me to say she has no rooms and that I need to go somewhere else. She was clearly very concerned that I had misinformed and was very sorry. That was the night before my trip. I was lucky to find another bed and breakfast through Hotels.com. I went on my trip, paid as usual, credit card and email receipt. Had fun. Came back. Got a phone call from Booking.com.

I had an awful holiday experience through them and they pretty much blamed it all on me. I booked an apartment and requested 2 travel cots as part of the booking for the 2 new born babies that were travelling with us. No travel cots there and Booking.com said it was my fault for not getting in touch with the venue directly to make sure we had them.

I booked a hotel on booking.com and when I showed up the hotel they said they didn't have any rooms. They said my card wouldn't be charged. When I got back home to the USA, my bank account had been charged. I called booking.com and they said that they could not give me my money back. Even though I had a time stamped photo to prove I was there, they said it wasn't proof. Do not use booking.com unless you are prepared to not have them protect you in a situation like this!!! I WILL NEVER USE THEM AGAIN!!!

Though I've had the privilege of interacting with one of your agents, Joyce, my particular issue has not been resolved because as it stands her hands are tied, and there is no further action she could have undertaken.The issue lies in the following, I called booking.com at 6:54 am NY time, and spoke with a most unprofessional agent, Evan ** or (**). He is of Croatian descent, who insisted I canceled the reservation, 4 am NYC time, which is impossible, considering the party was traveling to London at the time, and were the only ones with cancellation abilities. Due to this mysterious cancellation, which apparently was tracked to an IP address in Brooklyn (? ), which is not where the booking took place, nor did anyone who resides in Brooklyn have access to the email account of the booker, the party of 4 had to find another hotel for more money, and less convenience.

My wife and I recently travelled to Peru & Brazil. We did all our hotel bookings (6 in all) through Booking.com. We have previously booked hotels in Europe & North America through Booking.com & chose to do so this time too. I did not trouble myself to review the European hotels though some of them were not up to the review ratings depicted at Booking.com. This time around, I did trouble myself to review all the hotels we stayed in. My ratings for the 6 bookings were (Booking.com's average within parentheses) 10.0 (8.5), 9.6 (8.6), 5.8 (8.8), 10.0 (8.5), 9.2 (9.1), & 7.5 (9.1). I chose the hotels because they were given high ratings at Booking.com as you can see. I gave a 5.8 rating to El Tuco Hotel in Cusco because that hotel was that bad and in no way deserved the 8.8 rating published at Booking.com. I justified the rating with a review of our bad experiences in just the 1 night we spent there.

I booked a room for 3 nights a month out. Coming up on the date of travel I checked back. The room, for 3 nights was posted at 20% less. I went to change or modify my reservation and they said I got a NO CHANGE - NO CANCELLATION RATE. How can that be when they can offer a 20% savings? Contact BOOKING.COM and they have responded with an, "OH WELL, YOU'RE STUCK." Never again.

I have made a reservation through Booking.com ** (Booking.com, agoda.com, kayak.com, Priceline are all branches of the same tree - Priceline Group) on 08.10.2015 for 1 night stay at Hostel 44 and my checking in was supposed to be on 11.10.2015. At 11:00 PM I arrived at 13 Kyrnigradska str. And was totally shocked to find out that the hostel (Hostel 44) does NOT EXIST!!! Furthermore, according to the people who were living nearby, there was no such place at that address in the past at all or any other sort of accommodation. According to the neighbors, 5 months ago at the same address somebody has given several rooms for rent (part of his/her apartment), but the Bulgarian authorities had shut them down.

In August 2015, I made a reservation of the Booking.com website for a room at the Cable Car Court Hotel in San Francisco. I lived 2 blocks from this hotel and know the area very well. My reservation was changed to the Cable Car Hotel, which is located across the street from the Cable car Court Hotel. I called the Cable Car Court Hotel, yesterday, and was told that as of 1 October, this hotel only rents rooms by the week. Apparently, Booking.com was not aware of this new policy when I made the reservation. It is my thinking that both hotels are owned by the same people.

The mobile app only has the customer service for spanish. Got on my PC and found the English number. Spoke with someone I could barely understand and did not resolve issue. Immediately went into a sales pitch. This site is terrible, just terrible. Stay away. I've had much better experiences on Priceline and Travelocity.

This website is simply a front for getting people to pay high prices for bad hotels. I had a hotel book me for the wrong night and then wouldn't refund me. I had to pay for a hotel I never slept in. Booking.com couldn't do anything, they have no power. They don't check the hotels they sign up, so you can get stuck in a dangerous hotel that is very dirty. This website needs to be shut down.

We were looking in the Cherokee N.C. area for a room and we found that there were only 2 rooms available. We tried to book with Booking.com and did not receive a confirmation for the reservation so we assumed we did not get the room. A couple of days later we saw on our credit card statement that we were charged for the room anyway. We have tried repeatedly to get a refund from either Booking.com or Econo Lodge and have had no success. It was not our fault we did not get the room so why are we penalized???

We booked a 2 night stay at the Birds Nest Motel in Skaneateles, NY through Booking.com. When we got there, the conditions were deplorable! The place should be condemned! It was not at all how it was depicted on their website. We stayed one night and checked out the next morning. The woman at the front desk said she did not have the authority to credit the 2nd night but I could contact the manager who would be in on Monday. This was Saturday! Monday morning I called and was again told the manager was not available. I was told the manager would be sure to return my call. He never did! I tried calling over the next two days. No response. I had sent an email to the customer service department at Booking.com as I laid in the filthy motel room outlining my disgust in the motel conditions.

Booking.com became very miserable website for hotel booking and subject of fraud. I tried many times to book two rooms in Dubai UAE. When I reach reservation/payment page by visa, it gives me message to contact Hotel customer service in order to continue with my visa card despite it's valid. When I contacted Hotels directly as advised by website, they started to negotiate with me with double room price in order to arrange my booking and never provide published room fees as published in Booking.com. CHEATING. NEVER TO USE THIS WEBSITE AGAIN.

I booked a hotel using Booking.com and was very careful to search for a cancellation fee before booking - there was none until I received the confirmation. I had to cancel 30 days in advance due to a change in plans. They charged me over $700 cancellation fee. When I called they said "you have to 'hover' over the blue question mark to see the cancellation policy." Do not use this website - it is a scam!

Have booked through this website numerous times over the past few years. However, this time there was a problem, the villa I booked and paid in full for over 3 months ago is no longer available. Have now spoken to 6 different people at booking.com customer services, basically not interested! Wont be using them again.

BOOKING.com does not stand behind the properties they promote - beware that fine print! Although this site prides itself on pay later or no cancellation fees on most properties, they do represent some properties that require cancellations 30 days prior to arrival or else you are charged the full amount. My story - we booked at Montecaprili in Montalcino on Sept 3rd for a stay on Sept 26-29. Once it was determined that the unit we were renting had no shower and only a tub, we decided to cancel our reservations. Our assumption was that when the property listed that the unit had a tub, it was in addition to a shower. BOOKING.com promoted this room as the ONLY ONE LEFT BOOK NOW, PAY LATER so we booked it.

I booked the hotel at Riga, Latvia. When I booked on Booking.com, it shows 12 squares meters. It was also showing the picture of room with windows. But when I checked in, it's definitely different from the information on the Booking.com. Room was just 3-4 squares meters. And more there is no windows. As I couldn't suffer staying in that room like lumber room, I moved to another hotel on that day. Then I claimed after I came back to my home. Booking.com hasn't investigate detail. Only says that Booking.com is not responsible for pictures or information on the web. Hotel itself is responsible for that. Booking.com doesn't accept for pay back to me.

Don't be fooled by the low cost guarantee. They sent an email after we booked that our cost will have 34% taxes and fees added to it. Yes--and additional $250 on $800. No cancellation, no way of getting our money back, and if we want to stay, we have to blow our budget. The additional fees were in TINY, TINY type on the booking page and I am so frustrated I failed to see it (though that's what they're hoping for, isn't it?) The customer service reps are rude at best and wanted to argue with me on the phone-- I think they train them in debate. What a way to run a company! At 50 cents a minute calling internationally, who has time to argue with a worthless Booking.com representative? Worst experience ever. I don't know why we booked through them and I'll definitely go back to one of the awesome websites we have always used in the past for our travel plans.

What a disaster!!! We booked one year in advance for Palazzo Guicciardini in Florence for a four night stay through Booking.com. We had heaps of correspondence leading up to our trip where they didn't inform us of any difficulties. When we arrived in Florence however, we found out that the hotel had cancelled our reservation without Booking.com informing us! We had six people, one baby and about 10 pieces of luggage, and nowhere to stay. Apparently Booking.com had waited until the last minute to inform us of the cancellation and tried to contact us when we were on the plane on our way to Italy.

I reserved a hotel through Booking.com for an upcoming trip to London. During the reservation process, a large banner message affirmed that the booking would not be charged to me until check-in. However, my card was on that same day, fully charged for the room and I found out when I went to cancel later that day. I called Booking.com to report this and ask for help in cancelling the reservation. They said that this room was not covered by their cancellation policy, a contradictory message in small print was listed next to the room I chose.

First Incident: I reserved a room on Sept 3rd and when I called the hotel to keep them informed about my arrival time, I got to know that booking.com charged me 25% more than the rate hotel has been charging. I had to call bookings.com and then they called the hotel and finally cancelled my reservation. Second Incident: I reserved another room on Sept 5th and I reached the hotel only to know that they have already assigned the room to someone else and the property manager was surprised to know the double booking and he was not able to help me.

I made a booking for Joaco Guest House Mansilla Mayor. I was under the illusion that the place was 1-2 kms outside of Mansilla. It turned out to be a remote village 7 kms outside Mansilla which was too far to walk. I cancelled on the day after being told how far out it was from the Camino path. My luggage had been taken there. I had to take a taxi to pick up the luggage and the owner refused to hand it over until I paid full price for the booking which was 52 euro. Not knowing Spain and locations and after walking close to 25kms a day I tried to negotiate half the rate as I understood his plight. The owner was rude and held me to ransom with my luggage. I would never recommend this place to anyone!

I booked a hotel through Booking.com for a hotel in Da Nang, Vietnam. It was the Fansipan Hotel. I booked a room for five nights. When I arrived late (12pm) and woke up the next morning, I was not happy with my accommodation. I spoke to the front desk about changing my stay from 5 nights to 3 nights which I thought would be fair because I was giving over 48 hours’ notice to cancel the last 2 nights. The hotel informed me later that they spoke to the agency and weren't allowed to change my itinerary due to the agency’s policy. I then sent an email to Booking.com explaining my situation and they never even responded to me. I feel betrayed by this company as all they care about is profit with zero customer service. I would never book more than one night with this company in the future as they will not let you change your reservation if you are not happy with your stay. Poor customer service in the name of profits.

Just before the shuttle was supposed to take us to the LAX airport for a flight to London, I read my email at 4 am just to find out that my confirmed and paid for Apple Apartment Rental in Cambridge, was cancelled. At the airport I talked to 3 people from Booking.com, they offered new places but they were all booked by the time I could respond. Arrived in Cambridge the next morning and after talking to the 4th person she finally located an apartment. Not what we wanted, too far away from the center but had no choice.

I booked using Booking.com and found that on cancellation there was a large fee nearly half the cost. I called and they were completely unhelpful claiming that the Hotel was charging the fee. This was not made clear on any of the paperwork when cancelling. I would never use Booking.com again and I advise others not to.

We currently live in Cusco, Peru but needed to go to Lima for a week to renew passports and for my daughter to have oral surgery. We booked an apartment through Booking.com for 5 days. Two days and the owner of the apartment asked us to leave because he overbooked the apartment. We had to find another apartment within a couple hours that cost more. My daughter was trying to recover and we are having to find a new place to stay. Booking.com nor the apartment owner would reimburse us for the nights we weren't allowed to stay or compensate us for the extra we paid as a result. They also marked us as "no shows" so we can't even leave a review. This was a complete disaster and we will never us them again.

Booked hotel with my credit card and received confirmation. Arrived at the hotel on 9/26/15 to check in and they did not have record of the booking. Since we were three hours away from home for a family wedding, we had to cut our time short and travel back home. There were no rooms available at other area hotels.

Booking.com guaranteed a room reservation at a Country Inn and Suites in Charlotte, NC, but we, and several other customers who booked through Booking.com who also showed up to check in at the same time late that night, were told that there were no rooms and that they often had this trouble with those who book with Booking.com. We all had to scramble to find other hotels - the Booking.com representative took 15 minutes to find another hotel 15 minutes away at 50% more cost. I learned my lesson - to never book with them again.

I had booked the hotel in Italy from Booking.com website. I could not believe what I found after checking in - hotel was so dirty and dark. The original pictures - those were posted by Booking.com looked so beautiful. When I complained to Booking.com they refused to take responsibility. I tried to follow up number of times. Even after sending the original images of the hotel to them they didn't care to respond to me. I would say they just are posting any hotel from which they get commission and don't care for the customers. It's just cheating the customer.

I used Booking.com and it was good site until some point. Unfortunate to say that now it is a collection of garbage hotels with great looking rooms but when you arrive to hotel, rooms are like a basement. Never will use that site!!!

I attempted to call the hotel I wanted to book, but instead of dialing the direct number to the hotel (which I thought I was calling), the number I was given (when I looked up the hotel online) was to Booking.com. The representative I spoke with led me to believe she was a Hilton employee; I requested the government rate, but was told it was not available, but was given the "best price guarantee" of $129. When I reached the Hilton, I was informed that my reservation was made with Booking.com and could not be changed, even though the govt rate of $87 was available. I contacted Booking.com, but was not helped at all. I have filed a report with the BBB.

I made a reservation at Booking.com to 1 night at Auberge Jeunesse Planete Backpackers hostel in Québec City. It was confirmed with Booking.com and then I received an email from the hostel stating that there were no female dorms available (which is what I had booked). A week later, I booked another reservation through Booking.com at this hostel and without my knowledge, the payment for the hostel was taken out of my account either by the hostel.

We booked 4 nights in Sydney, Nova Scotia - Arrived as planned but after our 2nd night our plans had to change. When checking out after 2 nights the hotel was OK with the early exit, without penalty, but we were required to call Booking.com. We were informed that we had to pay for 1 more night @ 47.00 Canadian (Approx. $105 US). Not sure who got the $147, the hotel or Booking, but we felt since the hotel was good enough to let us leave without penalty, Booking.com was extorting us for the early departure. We'll never use them again and have been using them for the previous 5 years.

I placed a 1-minute booking and cancelled immediately when I found a more suitable location in Capetown, South Africa. My credit card was charged regardless for the full amount even though there was no TRUE booking. Bookings.com did not follow through to ensure that I was refunded in full... In fact, as the booking agent they did not even care that I was not refunded immediately.

Rude staff, unwilling to help and they will hang up on you. When you call to cancel they conveniently have no record of it and you get charged anyway! Just book through hotels themselves! Lesson learned and out $156 of my hard earned money. They don't care about you. They get paid for screwing YOU over. If you do book through them make sure to get the name of who you talk to!

Booked a room in Hilton Burnaby. Site shown $20.00 per night, special discount. After 2 weeks this site sent me an email says it's a mistake by the hotel. I contacted the hotel. They said it's mistake from Booking.com. They offered me the room with a reasonable rate. Never depend Booking.com. They will put you in trouble.

I booked for a one night stay for 2 adults and 2 children in Durrant House Hotel at Booking.com. I even entered their ages only to be told by Durrant Hotel that it's only for two adults when we got there and they don't have a family room so they can't accommodate us in one room so we have to book for another single room. Both the hotel and Booking.com weren't very helpful so I had to quickly book for another hotel that can accommodate us and forget the £80 I paid the hotel because it was non-refundable. Will never use Booking.com again!!!

I used Booking.com to reserve a double room at a Motel 6 in Lake Charles, LA, for 9/14/15. Upon reading a review that the beds had bedbugs, I immediately cancelled the reservation thru Booking.com and was able to do it. Well, guess what, I was charged for a no-show stay and Booking.com now has no records re of the reservation. I've used Booking.com for all my hotel reservations but WILL NOT DO IT ANYMORE. My recommendation is, do your research using a 3rd party search but when it is time to reserve, do it by going directly to the business.

I booked a hotel by Sea-Tac Airport on Booking.com for $160. The site was easy to use and I was actually pleased with that. My satisfaction ends there. I get to the hotel and watch two guests before me pay $60 for a room so I'm scratching my head and wonder why the hell I'm paying one hundred dollars more for a standard room. I step out of line and check the hotel's website and the same room I am booked for is - tada - $60. I ask the desk clerk and he informs me that the room is indeed only $60 and that since I found out the price on my own he can disclose that…since Booking.com expressly forbids them from disclosing their true pricing. I'm guessing because they know they are a scam and rip-off. He actually apologizes and says he can't believe they charged me that much especially since I am military and tells me to call them and cancel.

I stayed at the Alexis Park Hotel in San Francisco, California. Though I asked for a quiet/dark room in advance, I found out the 1st night after my plane had been late by over 3 hours, co-workers didn't know where I was and being in a hurry to meet up at a event, my room was not quiet or dark as that did not exist due to the design. I left the hotel at about 3 am to find another hotel for the week. The hotel charged my credit card for $283.00... which was 2/3rds for my 5 night bill and they did this without my consent. Booking.com refuse to cover this cost. I ended up at the Travel lodge and I had to pay more for the remaining four nights.

Unfortunately, Booking.com doesn't allow review if you don't stay at hotel. Booking.com is where this should be, but Booking.com stinks as a business. The Budget Inn - Clemson/Anderson SC is the worst. I attempted to cancel my reservation (free cancellation as advertised by Booking.com) and the manager said they would handle and cancel my reservation only to hang up on me, twice! I called a third time and the person I spoke with was rude, uncooperative and insulting. There are reports of bedbugs, roaches and fleas at this establishment. They would not help be, booking.com did not help me. I was charged for a room I didn't use and insulted. DO NOT do business with Budget Inn or Booking.com!

I am aware it was not Booking.com's fault for our hotel being cancelled and I have enjoyed the many different stories as to why this was the case (my favourite one being Ireland doesn't exist). Booking.com's alternative hotel located at the airport was indeed handy for transfers but the two treble rooms to accommodate 3 couples was not ideal as I didn't fancy spooning with my sister. Where they did excel was giving me the opportunity to discuss at length my predicament with a varied and diverse bunch of people from all corners of the world, and making sure I never got bored speaking to the same person more than once.

Cheating at the highest by booking.com. We had booked from 31st oct to 2nd nov at Berne Opra, Paris. Though I booked for 5 people I GOT CONFIRMATION FOR 4. This fact was immediately brought to the notice of customer service. Later on we had no choice than to pay 80 euros for a child for 2 nights. Please note that there was no error from my side. You have to investigate the matter & get back. We were in a helpless position, we could not cancel the booking & at the same time end up paying 80 euros extra. This could probably be a software error from your side.

I booked 3 nights at Hotel Pennsylvania, "BEST PRICE" of $463.50 USD (just under $600 Cdn). The hotel was kind of tired out, but the kicker was when the bill came in on Visa. $579.99 USD now. There are a bunch of taxes and charges they don't tell you about. Bottom line closer to $800 Cdn now. Not impressed. I will NOT use Booking.com again, and will instead go direct to a hotel. I advise everyone else to do the same. Best Price - don't make me go there. I got to Booking.com from Trivago. Very disappointing.

We were wanting to stay in Corpus Christi. They lied about the location and raped us on price. Come to find out the ones available closer into Corpus Christi were available. We paid a $100 too much for our stay. And it was way out of town and inconvenient. Never will use them again! We have since talked to others, same experience. Deceptive!

I got my account closed and block Booking website from my computer. I have a terrible experience with the services "Booking.com". I called to cancelled a reservation and was told this is going to be taken care of but it was not. I got charged for "no-show". I don't want to be tempted to use their site ever again.

I was shocked to see that my debit card was charged for a two night stay in Best Western in Macon, GA when I received a cancellation confirmation via email on July 29, 2015. I immediately called Best Western and they said I needed to contact Booking.com. Booking.com is saying that they don't know if I can receive a refund. The cancellation was made back on July 29, 2015 for a September 11, 2015 book date. How in the world was this missed after so long? Booking.com is saying that the charge is a 'hold' and not actually a charge, but the money is being held from my checking account (I have no access to it) and now may cause my account to become overdrawn. I am totally ticked off and will NEVER EVER EVER use Booking.com to reserve anything. I should have stuck with Wyndham Rewards.

Falsely advertised cancellation date, when I cancelled I was charge anyway. Call customer service which was no help and insulting. DO NOT use this website. Book through another site.

This company offers 'best price guarantee' then delays service to meet their commitment. Orbitz, on the other hand, works to meet their commitments. My recommendation? Don't use Booking.com as it will cost you more for your reservation.

Made reservations using Booking.com. When we arrived at hotel, we was informed we would have to pay more, being later in the evening and a resort area what choice did I have but to pay! Could of had a better hotel with what was dished out!! Will not use this company again. Your best bet is to stay away from 3rd party booking companies.

I am a receptionist in hotel and booking.com call me and straight to the point ask me about my booking ID. As I know I don't make any booking. They not told me detail what they want. So after that they call my boss and talk to my boss and my boss pass to me to handle that thing. Booking.com staff look like have a angry sound on phone and she ask my name and ask my position. After I ask my position as a receptionist that "WOMAN" look like look down on me and cut the call just like that without say thank you or something good. This is really bad (rude) attitude for customer service.

I was supposed to arrived in Morgan Hill on August 15, 2015. The reason of the trip was to start my university studies. I have to cancel my flight and hotel reservation for medical reasons. My dissatisfaction with the service received in the area of customer service is beyond words. The hotel used their reservation policy unfairly and charged me the entire stay, when it was "supposedly" under investigation. Regrettably, this site don't protect my rights as a customer. Never gave me another options like modify my arrival date after this unexpected event or charged me only a fee. This money was important to continue my college plans. Therefore, this site is not recommended.

Twice in the last month I have booked hotels through Booking.com which upon arrival: 1 was listed as a hotel when it was a B&B, the other did not offer a family room which Booking.com advertised. Suffice to say book directly, with caution or go elsewhere.

Booked hotel room in Phoenix Az. in Oct. 2015 and cancelled it on Booking.com website. 4 weeks later no credit or refund on. Emailed Booking.com numerous times about to no avail? Got no results from so had to use credit card I used for this transaction. Credit card issued a refund! What a horrible company!!! Will never use Booking.com again.

Read the fine print. Booking.com will make you jump through hoops and use delay tactics to avoid having to honor their lowest and best price guarantee. You are better off going through the website of the hotel. You will likely get the lowest price there anyway. If there is a dispute with the hotel, Booking.com is totally useless.

We booked a hotel with Embassy Suites for the Labor Day weekend. After arriving we were not treated well by the hotel and they said we had no reservation. I had my printed confirmation and my email confirmation. We drove around the city for 20 minutes because we were on hold with Booking.com. The hotel said the travel site was at fault, I don't know which one was at fault but we ended up getting a hotel an hour away. My intention was to relax at the hotel with my son while my daughters went shopping. Being so far away we all had to go. My adult son has special needs and shopping all day long was the furthest thing from his mind but I intended the trip to be enjoyable for my girls because it was their last real break from college until Christmas.

Booked on booking through the TripAdvisor website. TripAdvisor website said hotel had free breakfast. After I booked received confirmation that breakfast would be 25 Euro a person. There are 5 of us!! I looked at hotel website and breakfast was free and rooms were cheaper. Booking wouldn't stand behind it because I selected a non-refundable rate - Never again!!! Don't use Booking.com. I will be suing them in small claims court. If an attorney is interested in a class action I'm game!!

Do not book with Booking.com. In case you make any complaint you will just receive a standard arrogant and insufficient response, moreover the response is just a copy of a standard text. Proving any claim with on-the-spot pictures, contracts etc. are absolutely irrelevant. In August 2015 we booked an apartment in Tallinn, which was shabby and dirty throughout (there was even 5 € charge for cleaning per day). Besides that the landlord was rude and aggressive at us, yelling if we do not like the accommodation then we can pack the stuff and get out in five minutes.

I booked through Booking.com, received a confirmation email... I showed up at the hotel an hour later, and they said they had no rooms... They received the booking, but "don't know how it got through, Booking.com should have not put it through"... that they did not have any rooms available. I tried to resolve it with Booking.com, and waited over two hours on hold. Spoke to a lady in Japan, who could do nothing to help. I emailed Booking.com, got nothing. My card was charged, now I have to spend my precious time fighting back. I travel for a living, I am used to all sorts of inconveniences, but I have never encountered such nonsense, and such a waste of time.

My spouse made a mistake booking at the Ramada Glasgow Ireland property as a passenger driving down the road. She realized this 5 minutes after booking and called the hotel even before they received the electronic data. Since it was same day, they refused to cancel the booking. We were forced to travel 60 km out of our way late at night in the rain with young children so that we wouldn't be out the money without an alternative location to stay. They had us, we were captive and they didn't give a damn. I believe this is an example of greed and extremely poor customer service. I believe that if we had called the hotel directly, then realized the mistake they would have canceled the booking. We would have established a relationship. But since we used Booking.com there was no relationship and they simply refused. Booking.com was no help. They were irrelevant.

In early August it was difficult to find anything available in the San Juan Islands; I spent hours searching for a room and stumbled upon Booking.com. They confirmed the Friday Harbor Grand. They sent a confirmation email, then, later, received another email, telling me the hotel was confirmed in error. I again searched for a hotel room and on Hotels.com they confirmed the Hillside House. They sent a confirmation email, then, later, received another email telling me the hotel was confirmed in error. Ultimately we washed our hands of the situation and never went to the San Juan Islands. Today I received an email from Booking.com telling me we were charged as a no-show at the Friday Harbor Grand which took more of my time, and caused undue stress. Never again!

Be aware that booking.com does not have a good communication with the hotels that they work with. It's the second time that I am having the same problem. After I came from holidays I found out that the hotel Comfort Hotel Xpress Youngstorget in Oslo, Norway has charged me for NO SHOW fee. I had to contact Booking.com several times to solve the issue and send a lot of proof that I was actually there. The issue has not been solved yet. I was told that it may take one more week. Got charged twice without warning and got my account overdraw. Now, I can't stress enough how angry I am to pay for the bank fees and the fact that I am the one who has to prove that I DID SHOW UP at the hotel.

I have booked many times with BOOKING.COM and generally had OK experiences. I know that there are some issues with the reviews they use but we've not had a bad experience and generally have found what we expected; you do get what you pay for. However earlier this year I booked a room on behalf of a colleague on the basis that he would pay the hotel directly. He did this but the hotel also charged my card. When I called they said that my colleague had not checked in or cancelled and therefore they were charging me. They were rude and unhelpful and suggested that I speak with BOOKING.COM. This was impossible. I spent literally hours trying to discuss this and emailing customer services.

Unacceptable Customer Service. The first room had ants, dirty microwave, and the dresser was broken and fell on my leg. Second room was intoxicated with cleaning product, and coffee maker was smelling like rotten milk. Pool area has ants in pool and outside on table and chair.

I booked an apartment (Apartamento Golf Rioja Alta), via Booking.com (for the week of August 1 August 10) but had to cancel it in the end. Unfortunately I was just a bit (two days) too late with cancelling my reservation at no costs (July 19 instead of July 17), but still almost 14 days in advance. I was charged the full amount (i.e. £1,000) by the resort, which in IMHO is an extortionate amount.

So we booked a room for one night in Sweden. At arrival the rooms was really, really bad. We had to leave after 30 mins because of the smell and mold. Ok, so we booked a new room in an other hotel also via Booking. I decided to write a review about the room, and that we had to leave the room because of the mold (health). Booking now deleted this review because we didn't stay there the whole night. The hotel has a few positive ratings, but if Booking.com deletes all the negative ratings, how can this be trustworthy? And their Customer Service just tells us, "sorry, but you didn't stay a whole night so your review is not valid." This was also the last time I used them, I do not trust their reviews anymore. That was already the third time a hotel had a rating of 7.5+ which in fact was disgusting.

I booked a non-reimbursable hotel for four nights, posted at Booking.com as $91 per night. I was well aware that taxes or service fees might come up along the way somewhere. When finally I accepted the reservation, the booking read that this price excludes 10% taxes and service charge. Then I looked back and found on the previous screen a little link I could click for information about the billing, something like that. If I had clicked it, I would have got the message about the excluded tax and service charge. But does this count as adequate notice? I don't think so. The hotel (which I found to be excellent) billed the whole amount including the added 10%. My email exchanges with them went nowhere, and when I said I planned to withhold payment of the overcharge on my credit card bill, they did not even reply.

I had made a reservation for the Philadelphia downtown Marriott. In all fairness it said nonrefundable in the beginning. I called a month in advance to try to cancel this as I had financial problems due to a car issue. I called Booking.com trying to cancel. They tried and said that it was taking a while for the hotel to respond and that I should try and call the hotel directly. So, that's what I did except when I called the hotel they said there was nothing that they could do, Booking.com made the reservation. Okay, so they told me to call the hotel directly and try to fix it myself, can't do that. So, I called Booking.com customer service for now the fourth time within a month, each time hoping to get someone who spoke good English. Two people said they could try to help and contact the hotel to cancel, the other two said there was nothing they could do. Maybe one day all the employees can be on the same page. Until then, I would never recommend this site to anyone.

During July and August 2015, I had 2 reservations at hotels made through Booking.com: Reservation at One King West Hotel & Residence, Toronto, Canada for 23 July to 10 August. Reservation was confirmed by Booking.com to include laundry facilities for a total of $4513.60 Cdn. When I arrived at the hotel I was told the room and the rate quoted by Booking.com would not be honored by the hotel. I was charged extra for a room with laundry facilities.

I tried making a booking for a hotel for our trip to Kenya with Booking.com for the last night of our holiday. Unfortunately, the computer on site crashed as I was completing the booking and I gave up. I never reached a confirmation page, never received any email from Booking.com, and never had any deposit taken from my account. So I had absolutely no notice that a booking had been made successfully.

My mother booked a room at the OM Sanctuary in Asheville, NC through Booking.com over a month ago. We were thrilled with the location and all the Sanctuary had to offer. Yesterday my Mom asked if she should be concerned because they hadn't billed her card but she had the reservation/confirmation number. I said, "It wouldn't hurt to call and double check."

Made a reservation to a hotel - Stukeleys Hotel in Huntingdon with the free cancellation rights with 0 commissioning. Then made cancellation during the mentioned date. Then realized that hotel charged money from me. Called Booking.com. They told me that I'm right and needs to get back money. It was around one month before. During three weeks didn't get money back and have to make too much discussion with Booking.com and hotel. Now 1 month's passed. Receive money from hotel but missing.

Used Booking.com to find accommodation in Croatia. We clearly requested a pet-friendly hotel (we were travelling with a small dog), and selected the first hotel (Jezero Hotel, Plitvice Lakes National Park) of those recommended by the website, only to find when we got to the hotel that pets were not accepted. Not only were we not able to stay, but we were charged for one night no-show (although we clearly did 'show'). Booking.com's response was that "you have to read the small print." What is the point of providing filters if you then have to read the small print to see whether the filters have worked? Beware of what you ask for.

I reserved a hotel for a one night stay at the beach. There was a change in plans and I cancelled the hotel room with booking.com. I received a cancellation confirmation email & thought everything was fine. Two days later, my credit card was charged for a "no show" fee by the hotel. I called the hotel, they told me I didn't show up and that's why I was charged. When I explained to them that I cancelled the reservation with Booking.com, they told me they did not receive the cancellation.

I have been trusted "Booking.com" until today and I will never use the site again. I booked numerous nights in South America thru with booking. com. I have been carefully before I click for the payment. When I checked my credit card statement, two hotels I booked in Rio de Janeiro, charged me for full prices for 4 and 5 days. I was shocked and called "booking.com" and demanded them for the explanation for that. They said it was my fault that I didn't click the "?" under "condition of the hotel" which said that cancellation charge 10% any time after booking and 50% immediately will be taken from your card. Now I am disputing the charges with my credit card company. When I searched the same hotel in "hotels.com" or "Expedia," it is clearly show that "non-refundable." I should have checked these reviews.

Booking.com advertised room rate for hotel Radisson Blu at 30 percent off. However, the total price for three days booked through Booking.com is exactly the same as hotel Radisson Blu quoted. Therefore - 30 percent off what? Does not make sense! I could have made the booking directly through the hotel and saved myself a lot of paperwork. Disappointed due to Misinformation.

Went through Booking.com to book a hotel in Destin for two nights. Cancelled through them one month in advance and was charged the full rate of the room 507.59. They love giving the runaround and back and forth so finally I called my credit card company and was told that the hotel's cancelation policy was non-refundable and they're not responsible and Booking.com received no royalties or commission so they're not responsible. Biggest scam ever.

Booked a hotel in Constanta Romania. When I cancelled the booking the terms were 1 night charge. I got charged 5 nights for 3 night booking which I cancelled. Not way of recourse as Booking blames the hotel & hotel blames booking. Real cheats & seamstress. Hotel name Marea Neagra hotel in Constanta Mamaia. Never trust this site or this hotel. Really a scam with impossible recourse.

I booked a hotel online last night with a quoted price of £681 (GBP) plus taxes. The charge taken from my account is more than the cost should be. 'Booking.com' claim they don't take the payment - it's the hotel and the ACTUAL price you pay may change due to exchange rates. Basically it's nothing to do with them - so tough luck. Customer service is appalling. All you are told is to send copy of the charge on your bank statement and prove you have been overcharged. The supervisor wouldn't speak to me. How bad is that?! This is a BAD company. They tempt you in with what appear to be low prices and then charge what they like. I could have booked this with another (reputable) company at a lower price than I have now been charge. I would strongly urge you NOT to use them. The cost you pay will be more than was advertised. PLEASE use another company to book your hotels and travel arrangements.

Future potential customers be aware: Hotel in Austria charge me immediately after I have made reservation.

We booked a hotel on July 2nd for an August 17th stay in Prescott, AZ. On our way to the hotel in our rental car from Phx, Booking called to say we no longer had a room reservation and lied about trying to call us and email about the cancellation. Will never use this service again.

Made a reservation to a hotel AROMA STEGNA in Rhodes with the free cancellation rights with 0 commissioning. Then made cancellation during the mentioned date. Then realized that hotel charged money from me. Called booking.com. They told me that I'm right and needs to get back money. It was around one month before. During three weeks didn't get money back and have to make too much discussion with booking.com and hotel. Now 1 months passed receive money from hotel but missing. The normal procedure about payment back is sent money to credit card. But the hotel told me that they can only pay back by SWIFT to the bank account. After payment bank is reducing 26,92 euro for commissioning And hotel told me that this is my problem and have to handle it with the bank.

I booking a vacation rental in Puerto Morelos through Booking.com. I booked with Canadian dollars and when my confirmation was sent it was sent in US dollars. That didn't sit well with me, but I left it at that. Then Expedia had the exact same apartment in the exact same place for the exact same dates. Knowing that Booking.com has a "best price guarantee", I contacted Booking.com customer service. The service agent asked that I send the link for the price that Expedia was offering, I did so. The customer service agent then contacted me and said that everything looked good, was the exact match and I should have no problem getting the difference. He also said that as he was only authorized for a difference of 50.00 and that my claim would be sent to a higher management level. It was sent to them.

After having an issue with my booked hotel via Booking.com for reservation number **, I was no-showed by the property owner, her clearly being afraid of a very negative review. I checked in, I saw the room and premises, and the room was not satisfying (toilet mere 4 meters from bed without a door between in 28 C or 82 F). I demanded a new room with a normal toilet. This request was denied. My request for not paying was also denied. Despite this, I found these conditions impossible and needed to look for an alternative hotel (around 4 hours of my time wasted). On the day of the supposed checkout (today) I got an email from Booking.com that I did not show up at the premise, the owner clearly doing her best in order to avoid a negative review.

Booking.com reached out to me. They are willing to compensate me for this. I appreciate their response.

They took money off my credit card during the reservation in May (the trip was in June) and still haven't returned it in spite of numerous calls and emails (which weren't returned). Booking.com assured the card will not be charged, but it was. They accepted the explanations of the hostel without any documental proof and dismissed mine even though we provided 5 documents in support. Please note that agoda.com and kayak.com are part of booking.com. We are opening the case with a head office in Amsterdam.

The app is amazing, easy to use and book whatever you want, make changes or cancel anything. I have found a couple of times really lower prices directly with hotels maybe because they have to pay a fee to Bookings of course. To get them to issue the guarantee and lower the price is barely impossible. I called customer service in Spain. They were really nice but useless. After waiting for a week realized was better to cancel and book with the hotel. I got Zephyr at fisherman wharf for 4 nights $120 less the stay, even ask me to review them and gave me an upgraded room. So come on... Be sure to alway book the FREE CANCELLATION ones, they are available. Never assume you got the lowest rate. If you are not careful, will lose a lot of money. Hope this will help somebody...

Our debit card was compromised and used at this website to book a room with Best Western for 248 dollars. Had this site requested the 3 digit security code on the back of the card, the charge would never have gone through. They are completely discourteous and refused to help with this situation. They accept fraudulent reservations and then try to blame everyone else for their lack of security with transactions. Please, if you value your security, do not do business with this website.

When contacted Booking.com I was told I was informed about possible rate changes which is not true. Read the information provide, no mention of rate changes. I'm paying $151 more for the room than what the hotel is charging during the same time frame for the same number of days. Their customer service is some of the rudest and insanely unhelpful, ask for the bill to be adjusted to reflect at least a portion of the difference. Booking was unwilling to do anything. This service is a total scam and should be avoided, go directly to the source.

I booked a reservation to DoubleTree suites in New York. It said no deposit required and free cancellation. When I received confirmation for this reservation, it stated that they would be charging my card within the next few days and that if I cancelled I would be charged the full cost of the room which was over $1,800.00. They then tried to charge my card the next day for $2,100 - charge declined. The next day they tried to charge my card for $1,100, the charge declined. They then cancelled my reservation and are now trying to charge my card for the $1,800!! Right now I am trying to figure out how I can get $600 back from them after they were able to charge that to my card. These people are criminals. DO NOT DEAL WITH Booking.com.

I am planning a trip with my family to Chicago for Labor Day weekend and I called the hotel this morning to confirm the booking and make a change to my reservation (since I cannot change the reservation on the website, as Booking.com claims). Much to my surprise, the reservation never made it to the hotel! This concerned me because had I not called, I may have shown up on one of the busiest travel weekends of the summer and not had a room for my family. When I called the Booking.com customer service hotline I was on hold for roughly 25 minutes. When someone answered, I was immediately hung up on.

I own and operate a vacation rental home. Two years ago I contracted with Booking.com to show my business in their system. Soon I had the first problem. They have a separate proprietary calendar that I have to keep up to date in addition to my synchronizable calendar that I use with other websites. I received a reservation for dates that I had already reserved. When I let them know this they answered very aggressively that I had to honour the reservation or face charges to host the guest elsewhere. I was able to cancel the previous reservation to avoid charges.

I made reservation for a room in Florence, SC. When I arrived for all practical purposes the motel was closed down. By this time my husband was having breathing problems, I found a room nearby at a higher rate. I got in touch with booking.com, they agreed to give me credit of 61.61, they kept sending me e-mails saying they were going to send it but never did. I even asked for a voucher for credit on another room later. They wouldn't even transfer me to a supervisor. But no luck.

I booked a non-smoking two double bed room at the Best Western Inn in Fort Lee, New Jersey for 4 days from Aug 7 to 11, 2015. I received a confirming email from Booking.com but when I arrived at the hotel, the hotel does not have any record of the reservation and there was no room I need. The staff at the front said that it was not their fault. I had called Booking.com several times, and finally let them contact the hotel to solve the problem. But the hotel said only smoking one bedroom is left and I had to accept it because my family was tired after long driving and we did not have other option.

Had a terrible experience with both Booking.com and the Pousada Aquamaster in Brazil. First we were rejected from another Pousada in the area because they refused to take our teenage kids. Then under the impression that we had a free cancellation we were given the Aquamaster as an alternative by Booking.com without knowing that this time there was no free cancellation. We then found out that the room was for parents with kids under 5 and then go to cancel but are charged a US$ 350.00 cancellation fee. After extensive discussion with Booking.com and the Pousada Aquamaster they still refuse to waive the fee despite the booking being a year away during the time of the Rio Olympics. Don't trust these guys.

I was in Toledo, Spain and was booking a visit to Madrid. Initially I booked at one hotel and then decided to go at a different date and changed hotels. The first hotel still charged my credit card even though I cancelled over 48 hours in advance. Apparently you have to cancel 31 days in advance which would have been impossible as I only booked the hotel less than a week prior to arrival. Booking.com said that this information was available if I had scrolled to the bottom of the screen and moused over two figures. I think a cancellation policy that is so far from the norm should be clearly stated. Not only that, they say that if you cancel 48 hours in advance you only pay for the 1st day. I cancelled 51 hours in advance (if we go back from check-in time) but they say it is not enough. End result is I am paying for two days at a hotel I cancelled more than two days in advance.

I had booked for Holiday Inn Express Bangkok and made an error in my dates, by 3 days! I submitted my debit card number and then realised I had the wrong dates! An honest mistake all of us make. I do not want to cancel my booking - just alter the dates by 3 days!! Holiday Inn has accepted my request but Booking.com refuses to acknowledge my emails now. What a horrible experience. My great solo holiday has turned out to be a nightmare thanks to booking.com.

The hotel was not as shown online (Mariposa Hideaway). The place was unsanitary. Upon arrival the beds, pillows and sheet covers were stained and filthy. Bugs on sheets, hole in curtain, bathroom was molding with old used cup, lamp was rusted and the place had the worst odor. We tried to make the best of it but after returning to our room the hotel staffs came in and clean even though we had the DO NOT DISTURBED sign on the door, only to realize my hat was stolen. Guess we should have listen to the local who said a few months back some guest's room was robbed..

We booked a room with booking.com with doubletree Hotel in Virginia Beach. The booking stated "double room double beds" and we got one room with two barely 2 double beds. From the outside the hotel looks fabulous. The lobby looks fabulous. The rooms are crappy. Wallpaper peeling, bathroom not clean properly, stains in the tiles. For the price go somewhere else.

Booking.com guaranteed cancellation free up until Aug 12. I used their app to cancel the booking. When I didn't get a response I emailed the hotel and they told me that I would be charged a cancellation fee even though I cancelled the booking on Aug 12 when it was supposed to be free. Will NEVER EVER be using booking.com because their apps don't work resulting in charges that shouldn't have occurred.

This is a complaint about Booking.com and their cancellation fees. I made a hotel reservation through Booking.com and unfortunately, I clicked the confirmation button before I realized the reservation dates had changed - don't ask me how... Anyways, I tried to change the reservation dates through Booking.com as I knew the hotel had vacancies for the correct dates, but Booking.com's feature would not allow me to revise the reservation dates - even though the hotel confirmed they had availability for those dates!

Having booked through Booking.com. I paid for my accommodation but then got charged all the taxes and fees upfront. The terms clearly stated fees and taxes to be paid on arrival. I had a huge argument with the hotel for over a week and 30+ emails. They said "take it up with Booking"... I went straight to Booking and they said they said full payment is due. I said "read your terms"... "Taxes and fees to be paid on arrival". After a long hard battle and threatening of legal action, they said "yes, you are right. We will change our booking terms" - having deciding to go legal to claim my monies. They have now changed ALL terms on the Booking payment policy. A customer services Team Manager who I cannot name to shame said she will give me £35 and a refund as a good will and sorry gesture back in July 31st.

Buyer beware! I mistakenly booked a Toronto hotel (Pearson Hotel & Conference Centre) that did not allow cancellation if booked through Booking.com. Even though I had a confirmation email from the hotel which indicated cancellation up to 24 hours before was allowed, this was not the case when booked through Booking.com. So although I contacted both the hotel and Booking.com well in advance that I would not require this reservation, I am out approximately $95 for a hotel room which will sit empty for the night of September 22. I am aware the mistake was mine but I feel that Booking.com could have done something to compensate me, even partially, especially since I have used the website several times in the past. I am not happy and won't use Booking.com in future.

My family arrived in Oakland and decided that we were going to stay two nights before we traveled to San Francisco. Called Booking.com and got a reservation for a two night stay at the Highland Inn off of West Mc Arthur Blvd for close to 250.00 for the two nights. Well when we pulled up I expected to see the Hilton for the price I was paying but instead it was a low budget motel with obvious prostitution and drug activity. When we entered the room it had a scratch on the floor and the floor hadn't been swept. There was a trash can located by the bathroom that had a beer can in the trash with no trash liner. Walked into the bathroom and there were dirty towels hanging over the shower curtain and poop on the toilet stool. Not to mention black foot prints in the bottom of the tub. Since my children were tired from our two day drive I decided to just stay the night and check out in the morning.

Hello. I've got two reservations recently and cancel them both! Prices provided on the website are totally lie. They trying to hype their customers using hidden fees which is stated as lower case text in the bottom and don't show up when you pay. They just play on your inattention showing attractive prices. The reason I cancel my reservation because I accidentally found out that I have to pay about 60% extra upon arrival of what I already paid. Then I decided to check my other reservation which I got earlier for that kind of lie. And guess what??? Yes.. "Please note daily cleaning service is not included in the room rate" in the middle of nowhere. So my suggestion - to use more reliable websites or be super attentive. As for me, I'm not gonna use their service EVER.

This is a complaint. I paid extra for a room with two queen beds. A cheaper room with one king bed was available for less money, but I paid extra for a room with two queen beds. The clerk at the hotel only had a room with only one bed. It was nearly 1:30 am and I have been here in the hotel lobby nearly two hours with my minor son. I was on hold with Booking.com for an hour and 15 minutes. The clerk said Booking.com reserved a one bed king room even though I booked and paid more for a two queen bed room. He showed me the computer screen that appeared to show Booking.com reserved only a one bed room (and not a two queen bed room). This is unacceptable. I called Booking.com customer service and Elvira in the London office said this is my fault because (1) I did not confirm the reservation with the hotel and (2) I should understand that there sometimes are technical issues with using Booking.com.

Hello booking. I am full deaf and I from England. Livane Pansiyon Hotel in Bodrum. I have big problem with this hotel. 6-7 August I have been booked it hotel then I arrived there and I pay €65. When I went to the room with my family we saw there... have little bit dirty in bathroom and bedroom. The shower have be broken. There no shampoo. The TV is not working. The entry bedroom door lock's key is broken. The booking I booked it because the photo look good. Why you put fake photo? There is old dirty you should find out about it more. I been cancelled it hotel. The reception won't get my full money back. They gave me €60. They stolen my €5. They said I been use the room but we didn't. We only came in room that it. I gave up and I went to find different hotel. I look and look for 3 hours plus the bag was heavy. I am not happy with booking. I want warning booking because my time at holiday waste 3 hours. I will warning booking. Please reply me back.

Booking.com claimed that they would be getting the best deals for 11,000 excluding 20% tax for 3 days stay. I called the hotel after I made the purchase and I am getting the same rooms for 5,600. They have charges double the actual charge. I have already bought the rooms and I want to enjoy but it's so sad that they are cheating on us.

I went through Booking.com in May of this year to go the kickoff of the 60th anniversary celebration of Disneyland and used the site. I absolutely was happy with my room, the continental breakfast, hospitality. No complaints!

and no answer! NEVER STAY AT THE HOTEL HAVEN! IT IS A RIP OFF!

Prices DO NOT include taxes to appear lower... but in fact, Booking.com prices are higher! Beware: Booking.com prices look lower than on other websites, but in fact they are MUCH higher, as Booking.com EXCLUDES taxes from their "final" prices. For US residents it might be no surprise, but in most of developed countries price is always final, with all taxes included. I am not sure how legal it is for Booking.com not to include taxes in prices displayed outside the US, but anyway, final price is higher than on Agoda for example. No more Booking.com for me, and I hope it saved someone $$$.

They do not honor their promise of a guarantee on the best pricing. I should have just gone directly to the hotel site. As it is, I will be paying a hundred dollars more than necessary. Lesson hard learned. No one seems to keep their word anymore.

On 05/07/2015 10:31, I received a cancellation from BC on for a 5 night stay in the family studio. However, the studio remained blocked. It was not rendered available for resale. We did not become aware of the true state of the room and therefore I have lost money because I have not been able to resell the it. Of course they tell me it is my fault. There is absolutely no way you can rationally discuss anything with them. They do not make mistakes! I want some recompense for their failure to re-open the room after they received the cancellation.

Bottom-line: Bookings.com misrepresented the availability of our specified hotel. On a whim, my husband and I left a day early for our confirmed lodgings in Branson, Missouri, and decided to make a one-night stop in a favorite and frequently visited town of Eureka Springs, Arkansas. As we were staying in Eureka for just the 1 night, and we're curious about online last-minute hotel sites we had never used, we checked several sites, and opted to go with Bookings.com, as their ad indicated ease of booking.

Air conditioner barely worked. Refrigerator was nasty - covered with rust, froze up inside. Honey bun and coffee for breakfast. Furniture was raggedy. 1 roll toilet paper for 4. No available ice machines. Walls were dirty. Big hole in the carpet. 5.1 star - dream on. I feel very ripped off.. Grandson super sick. He has major allergy problems. Now I have a Dr Bill to add to the cost of this rip off. You should be embarrassed to represent them.

Our plane arrived at 12:45 A.M. at Indianapolis, IN on August 5. I had requested transportation from the airport in my reservation and I listed the time our flight was to be in. The airport shuttle was not there. We took a taxi. When we arrived at the hotel, they had no record of our reservation. I showed the clerk my reservation confirmation from Booking.com. She said it was up to booking.com to send them our reservation. I called booking.com, and an automated system told me they were experiencing a high call volume. I can see why. When I talked to an agent, she was pleasant. She called the hotel, while I held the line. They faxed the reservation info. and we got our room. We were exhausted, frustrated, and didn't get to our room until 2 A.M. I will not book with them again.

I booked a room at the Hampton Inn in Longview, Texas on July 21, 2015 for the night of August 4, 2015. The reservation was non-cancellable. When I arrived at the hotel, there was no record of the reservation and the hotel was full. The staff at the hotel were disinterested in my plight, which indicates they are aware of problems with booking.com. I have messaged booking.com, however, they do not seem interested in contacting me. I absolutely do not recommend using this so-called "service"... It is not worth it and you will be sorry.

Booking.com allows their subscribers to remove three bad reviews each year without questions asked.

I use Booking.com on a regular basis as I work for a private airline. I book all of my crew hotels with them. Had two little problems over the last 4 years which were resolved to my satisfaction and did not affect any of the stays. I have been searching on Trivago but seem to always book with Booking.com anyway. Keep up the great site.

Booking.com issued a booking for which I gave my American Express card. I contacted them a few days before travel to be advised that the accommodation was not available. All my family flights lost and no holiday. Booking.com should be out of business before other people are ripped off. They are a disgrace.

I made a reservation for two rooms at a beach resort in Costa Rica and a few days later needed to cancel it due to a changed itinerary. I wrote an e-mail note to Booking.com to request the cancellation. Then -- midway through my vacation in Costa Rica -- I received a note from the agency stating I was a no-show at the resort and thus owed the full amount of $514.15. In subsequent correspondence with Booking.com, they acknowledge receiving my e-mail note to cancel. Despite this, in contradictory claims, they assert that 1) I was supposed to contact the resort directly to cancel (stated nowhere on their site) and/or 2) they sent me a note asking me to specify if I wanted to cancel one or both rooms (an unnecessary question since my request was to cancel the reservation, period) and specified they would take no action to cancel the reservation until they heard back from me.

We booked 2 rooms through Priceline which we then had to cancel. I was referred over to Booking.com and was assured the rooms had been cancelled and was sent an email confirming. I was then told the hotel had charged a no show fee as we had not shown up. When I explained to Booking.com what had happened they then said two separate reservations had been made within 10 minutes of each other. One was cancelled and then the other was not. Customer service were really rude. They talked over me, refused to listen and when requested put me through to a supervisor. I have disputed the charges with my credit card company as Booking.com said the matter was closed. I will never use Priceline or any of their affiliates again as I have no trust in their online booking and especially their customer service.

Used my smartphone to find and book the nearest hotel in D.C. I set up booking.com then found a close hotel. I put in the current date and room needed then the site asked for credit card info to proceed. When I proceeded, the next screen said sorry, room is not available for your requested date! Found a different nearby hotel and booked another room for the night, but after putting in my CC info, the site again told me the room was not available for the data requested. Even tried calling the listed numbers for those hotels but there was no answer. So, I wound up sleeping in my vehicle. A few days later I checked with my credit card company and found that I had been charged for both hotels for the same night. Booking.com operates out of the Netherlands and I suspect fraud. I will NEVER be scammed this way again. Use Booking.com at your own risk!!!

Hotel room at Coperta Ricamata-Siena - The request for reservation was for two people and was confirmed as such. At hotel the landlady received reservation request for one person. The price was much higher, consequently and we paid. Reading the other people experiences, I feel the Booking.com site has too many glitches or inconsistencies and so I will avoid my next reservation on this site. There are other sites that are reliable and with less negative feedback. This was my first experience with booking and I feel I was lucky it was not a major issue that would of spoiled our vacation totally.

After finally deciding what hotel that I wanted my husband and I to stay at in Myrtle beach we arrived and my room was not booked. I called booking.com to see what the problem was and all they could so was apologize and give me other options. After taking one of the other options that was given to me which was more than what I was going to originally pay, booking.com said that they were going to credit me the difference since it was their fault that they didn't book my room at the first hotel. To get the difference credited back to me I have to fax them a receipt saying that I stayed at the other hotel then it goes to another department then they have to call me and talk to me when they are the ones that sent me to the other hotel in the first place. I do not recommend that anyone use booking.com to book their hotel or anything with them and I won't either in the future.

I am writing this because I booked a room through Priceline.com (apparently it's a Booking.com deal). I set the dates for Aug 6 for 1 night (that this Thursday and I selected it from the drop-down calendar). I completed the booking. When I got the receipt the dates of the reservation added 10 days to it Saying that my reservation began on Sun Aug 16th. Again I selected a Thursday in the drop-down Calendar and I KNOW it was right. The booking not refundable or changeable. I called. WHAT A SCAM. The customer service gentleman I spoke with put me on hold for 2 min and then came back and said that they could not change because the person they spoke with didn't know how to handle it. (I believe he lied about that since there wasn't enough time for him to have had the conversation.)

In August 2/2015 I reserved 2 rooms in Best Western plus Mariposa Inn & Conference and I received the email with confirmation# ** from booking .com. I drove 50 minutes in a severe rainy and stormy conditions to get to that hotel and once I arrived I came up with this surprised that my reservation is double booked and there was nothing they can do!

We booked at least 3 months in advance for the Hilton DoubleTree Circle in San Diego through Booking.com and we were shocked to find out that our reserved room was not booked. The problem was not just to deal with the unprofessional network or the unprofessional organization called Booking.com but the problem was that we had booked a special room for the family and it was not of course available due other bookings as ours was not on the list. Reserving for 6 nights all the way from Dubai and we had no prior warnings from Booking.com nor Hilton for this incident!

We recently used Booking.com for reservations for both hotels. BOTH times the hotels had incorrect arrival dates and/or no reservations at all. I had to rebook directly with the first hotel, and cancelled the 2nd hotel and booked another directly. The staff was rude, never took responsibility for the errors, insisted the hotels had the information - it was a nightmare! I at one point had to threaten legal recourse - not the way I want to try to "unwind" on my vacation. Save yourself the drama - do not use Booking.com or other 3rd party vendors. The hotels stated they do not get correct information.

I made a booking for a stay in Italy via Booking.com. The total price was given in euros and sterling and I checked at the time that the two prices matched with the current exchange rate. When the transaction appeared in my bank account statement an additional £14 had been added. I queried this with Booking.com who asked me to send a copy of my statement which I did. They then said that it was my bank who had chosen the exchange rate and so they (Booking.com) couldn't be held responsible. They said their disclaimer on the site says their prices are merely indicative based on the exchange rate. In an email however they had already confirmed that the cost should have been very close to the amount originally advertised on their website.

I'm not the kind of person to complain and I always try to look at the positive side but my experience at this Inn was not what is advertised or what we expected. As a hard working people, we look forward to 1 family vacation as fun as possible per year. When I went on the website and saw what was offered at this Inn, I was looking forward to spend our vacation there. I know you get what you pay for, but when arrived at the location almost none of the pictures on the website matched the Inn. There was no buffet/restaurant functioning on site. The arcade room only had a few old games and not always opened for the kids. The rooms looked like they were from the 80's, and smelled like cigarette smoke (probably due to the old carpet). The free breakfast was cereal, coffee, tea, some juice and very hard bagels.

Www.booking.com rip off/scam. Here is my story: On April 7th 2015, I made a reservation through www.booking.com at Shoreline Island Resort. Eights nights, including the 4th of July weekend at the premium of $40 a day for that weekend. The total price given to me by www.booking.com was $1702.40 (including taxes). The company advertised this price as the lowest guaranteed. I took their word for it. Big mistake. While being at the resort, I looked at the resort's brochure. It included pricing for 2015 year. This brochure, and included pricing, was made available before the beginning of 2015. It was certainly available to www.booking.com on April the 7th.

I booked a 3 night stay in Tuscany with booking.com for the next 3 days at Il Piccolo Castello in Monteriggioni. My booking was confirmed by email at 1 pm today. After returning from dinner at 10 pm we found an email saying that the hotel could no longer honor the booking. The email came through at 7.10 pm, 6 hours after the confirmation that all was booked. The customer service person Simona ** said that they had tried to contact us by phone which was a total lie as there were no missed calls or messages on my phone. I will never book anything through this company again. The company has a lack of integrity.

The customer service is very, very bad especially the one who called Liu. Yesterday night there was some problems happened in my booking and then I called the customer service on Booking.com and then when I wanted to talk to the manager she discriminated me, she said “Are you sure you want to talk to the manager? He speaks English. Are you sure you can talk to him?” What kind of service was that? She was discriminating the customers! How could she do that? Please fire her because her terrible service makes Booking.com very bad.

I booked two nights at the Griffin Inn in Newquay, Cornwall on the 29 April for a work trip. I received a confirmation of the booking from Booking.com. I arrived at the hotel on the planned evening at 10.00pm after a long day of meetings, only to be told at the reception that my booking hadn't been made - they had no record of my booking and they were full, no rooms available. I finally had to trudge out into the rain with my suitcase at 10.30pm to look for another hotel room which I eventually found. I contacted Booking.com on my return and they apologised and offered to refund the difference in hotel room prices that I had paid - approx £30 for the two nights. They didn't answer my question - asked repeatedly - about why they had confirmed the booking with me but had not actually confirmed the booking with the hotel - who it turned out had never received any emails for a number of days due to a technical problem their end.

Booked a room through the site and receive a confirmation. I get an email saying the resort no longer can honor the booking. I asked why was it that several family members of mine were granted after me. Site called my family which had a booking and state I called in upset at them. I was offered another hotel at a higher rate and refused because I was unaware that sites book what they don't have and then lie on customers to cause issues. Advised everyone from my party vacationing to no longer book with this site.

I thought my first use of Booking.com went well. It seemed easy enough until I received my credit card bill. I had been charged $123.00 more than the quoted price. They blamed it on the hotel but eventually decided the error was on their part. They asked me to send the original email and my cc statement. One month later and 3 calls later they still have not credited my account. Each time they state they never received my email. Very Frustrating! Today I received an email confirming a non-refundable reservation in Seattle. I never made this reservation. I called Booking.com and they told me they would try to get the hotel to cancel. 24 hours later I am still trying to work this out. DO NOT USE THEM! You will regret it.

We booked a room for two nights in Belfast. I paid in advance for one of the nights ($145). I had a confirmation number. The night before we were to arrive at our hotel, we called them to see if they had a shuttle service into the city centre. They told us that they did not know us or have a room for us. There were no more rooms available at their hotel. We had nowhere to stay for the next two nights and we had already pre-paid half of the amount. After being on the phone with Booking.com for several hours into the wee hours of the night, they found us a room at a Ramada 3 miles (30 minute taxi ride) from the city centre of Belfast. The nearest bus stop to the hotel was almost a mile walk. There was no other commerce near the hotel. There were rooms available at a Holiday Inn Express right in the city centre, but not through Booking.com.

While searching to book 2 rooms in London, an apartment hotel on Booking.com shows availability and in green print that "can be cancelled anytime before May 15" "book now only 2 rooms left" etc! I assumed I was putting a "hold" on these rooms and tried to cancel 2 days later. I then received an email saying the rooms were non cancellable and my credit card had been charged $3,500 for 6 nights. Booking.com was not at all helpful insisting their records showed a non refundable room. WE ARE NOW FORCED TO USE THIS HOTEL, which we subsequently found out had bad reviews, OR LOSE $3,500! NEVER USE BOOKING.COM!

I booked two rooms on Booking.com for a stay in Cottonwood, AZ. The website said they had only 1 king room remaining and 1 room with queen beds. Since this is a small town I believed them and booked the rooms. It was totally untrue that they were sold out at that point. I checked this hotel on other sites this afternoon and rooms are still available. The reservations on Booking.com does not allow cancellations. I feel I was lied to and they pressure people into acting quickly before hotels are sold out, when actually there were other rooms. We are traveling with another couple and I was not able to reach them to confirm before I booked what I thought were the last 2 rooms at the Best Western. They are not able to make the trip and within the hour I tried to cancel and was told I couldn't. I think Booking.com has shoddy practices.

I booked for one night in July and received confirmation. Only £22.00. Great, I thought. Arrived at hotel, they asked for £54.00. I said I had booked and received confirmation of the price. I then noticed that it was booked for a month later. I know I booked it for July as I needed the room for that night. I had to rebook with the hotel as it was very late. Booking.com have not taken the money yet so I have stopped the card. See them try to get the money back from me.

I booked a room through Booking.com for a business trip. I was sent a confirmation that the total price for my room was going to be $236.40. I was charged $273.56 by the hotel. I contacted Booking.com and after holding for 20 minutes was told they'd have to call me back. They called me back and said that their quote hadn't included occupancy tax and therefore the hotel's charge was correct. End of story.

I booked a room on Booking.com and the landlady accused me of losing the keys. The room was tiny and in a family apartment. I got an email from Booking.com to notify me that she wanted to charge me "over 500 Euros" which is just an absolutely obscene amount of money. I inquired at a local locksmiths and they said it would cost "23 Euros" to replace the keys. I refused to pay "500 Euros" and after the landlady screamed, yelled and hurled abuse at me I left after the second night. I canceled the room through Booking.com but the landlady charged my debit card for six nights stay, which she kept along with my deposit. Booking.com did very little to help me appeal and in the end they sent me an email from Booking.com saying: "We would like to share that the owner at Pension Anne has not confirmed the refund. On behalf of the hotel we would like to apologize for any inconvenience this may have caused you."

Inquired about an L.A. 7-night hotel stay and was offered $349 per night plus taxes. I agreed online and went straight to hotel. After checking in, I received email confirmation from booking.com confirming reservation with an inflated price than what I had booked. Price changed to $388 a night AND upon check out, the hotel charged me $108 fee.

We booked 2 rooms through Booking.com at the Americana Inn Pigeon Forge. When we got there 4 hours after we had traveled from Kentucky, at 8pm, the rooms were still NOT cleaned. They said there were only 4 rooms available at the time. We reserved online 4 hours before and Booking.com kept prompting us that with only 4 rooms left there were 6 other people looking at the same hotel for rooms. The online pictures were FALSE ADVERTISEMENT for what the hotel and pool actually look like and are! We booked 2 double queen rooms for 7 people and received the confirmation. When we arrived 4 hours later at 8 pm the lady could not find our reservation. I showed her my phone confirmation and she said it did reserve one room for 7 people in her computer after a long back and forth. Then I suggested she try the conf. # and she had to call someone in to help her find it.

Booked a hotel on Booking.com for 1 week under their supposed special rates which were non-cancellable. In under 24 hours I found that it was not a special rate nor was it cheaper but in fact they was charging more. I contacted them and asked for a price match and terms and conditions match. They refused terms and conditions match. Their price match was still more than what was being charged elsewhere.

I had make booking of Hotel Eden Plaza, Kensington, London (Booking Number **) on 02 June 2015 and they confirmed me there will be no charges if I cancel my booking before 18 July 2015. I had cancelled my booking on 03 July 2015 and they send me confirmation that no charges will apply. After that I received message from my credit card bank that hotel charged GBP 250 on my card.

I made a reservation with Booking.com at a hotel in West Yellowstone Montana. The reservation was made two months in advance with a 30 day cancellation policy. Any reservation canceled within that time frame would result in complete loss of funds. It was mandatory to pre-pay for the hotel in advance to guarantee the reservation. Three days before Booking.com called me to state that the hotel cancel my reservation. They made a feeble attempt to find another hotel but there was very limited and poor quality hotels available. They then stated they would try to get my money back but I would need to send him some more information even though it was mandatory that I prepaid my reservation two months in advance.

I am writing this review as to warn others about the error of using Booking.com unreliable and messy services and to prevent them from losing money. My family and I planned a trip to Playa del Carmen, Cancun and Holbox 6 months on advance. We wanted to experience the Mayan ruins, Xcaret, La Quinta Avenida, Cozumel, etc. We reserved directly in Cancun and Holbox with the corresponding hotels, as we wanted to combine fiesta in Cancun and rest in Holbox. We had everything paid in advance. Particularly in Playa del Carmen, we decided to take a Condo Apartment (Xaman Ha Condominiums in Playacar) as to use it as pinpoint for our explorations. We did so, unfortunately, using Booking.com. This only part, at the beginning of our vacation, was not yet paid, as it was stated "Your credit card will not be charged. You will pay when you stay."

Had booked at Ocean Pointe Resort in Key Largo. First I contacted booking.com. They told me the resort had taken a cancellation fee. They told it was through a third party which is booking.com which offers free cancellation so I am out $180.73.

I will NEVER use them again.

I reserved a room for the weekend through Booking.com and the site said free cancellations that I read... Then when I went to cancel two days ahead of the arrival day - I called the Skyview hotel and asked if I could cancel my reservations first. They told me to call back then when I called the second time they said they will return my call. Gave them my phone number and everything, but I didn't get a return call so I decided to try through Booking.com. I succeeded through them but when the cancellation went through I got an email saying I would be charged 100 dollars for cancelling the reservations. So I called Booking.com to ask about what going on with the charges. They told me because I waited too long to cancel.

Booked a hotel through booking.com at a promotion price of 180 pounds. When we arrived at the hotel (which was very nice) the landlady wrote out a bill for 225.00 and said they only took cash or cheque. We could not pay with a debit card or credit card. Fortunately, I had some money in my account or it would have been embarrassing. We were also in a nice room but on the very top floor with no lift. There was no information at the time of booking about either the cards or stairs. We did not receive a confirmation or booking number and couldn't get through to booking.com so I rang the hotel and they said we were definitely booked in so thought this would be ok.

I complained it to Booking.com, they kept saying, "information is there, you should have read the fine print and work out extra cost!!" Their customer service staff's attitude is beyond belief.

€800 down due to Booking.com system error! I'm writing this to warn others as Booking.com have stolen my money! They are able to help but are choosing not to. In June booked a stay through their website for a hotel in September. I chose Booking.com and that particular hotel because they offered the option of free cancellation (and pay later) provided I cancel before the 1st September. I was very careful that I read the terms and booked this type of room. I chose this option because I was fairly sure my dates would change. Unfortunately for me, Booking.com logged this as non-refundable and the hotel took the full amount out of my account. When I phoned Booking.com they accused me of being at fault and are refusing to assist. I asked to speak to a Supervisor and she was incredibly rude and blamed me for making an error. She said nobody else has reported an issue so it is just me.

Just spent 5 great nights at this hotel. Rooms are clean and beds comfortable. Shower great. Plenty hot water. Breakfast was lovely every morning - plenty to choose from and you could go back as many times as you wanted. Staff friendly and spoke English. Would highly recommend this hotel. Will definitely be going back.

When you book, Booking.com clearly states, "Your credit card will not be charged. You will pay when you stay." In March, a hotel I had booked (with free cancellation) charged my card a completely random amount (more than my booking!). I don't know why they were supplied with my credit card information at all, let alone so early. Booking.com got the hotel to refund it in a reasonable amount of time, however I was left $5 out of pocket due to difference in exchange rates between the two transactions. Then in early July, a hotel I had cancelled in good time with free cancellation charged my credit card. Booking.com customer service was practically non-existent and hardly tried at all to get the refund issued. I'm still trying to get it sorted and it's causing a great deal of stress. I expect to be out of pocket again. I will not be using Booking.com in the future and have removed my credit card information from their site.

I booked 2 rooms for 2 nights in Nashville TN at the Sheraton and was given 3 options to pay. The first was to reserve the room and pay at the hotel at check-out (which is the one I chose as I am traveling with 7 people.) The other two options required payment in full which I wasn't doing. The very next day after reserving the rooms they charged way more than they said they would and the ENTIRE amount to my card. I called them and they were nothing but rude, snide, hateful and condescending and would offer no help in any fashion. They basically were telling me that they have my money and I can't do anything about it. The person on the phone actually said, "You can cancel your room but we still get to keep the full amount so what do you want to do?" And this is 2 months before we are even going to be there!!! Hateful, rude, liars!!! I RECOMMEND THAT NO ONE EVER USE BOOKING.COM!!!

I organised a business trip for me and 2 men. I booked 2 twin rooms and was given 2 double rooms. I spoke to hotel who were very helpful. I spoke to Booking.com and just refused to accept the responsibility. Absolutely poor customer service. I was even refused my request to speak to a manager. The Ibis Hotel explained that this is not the first time booking.com has made this error due to slow systems.

I had booked a hotel in Bar Harbor, Maine for 3 nights and 2 rooms over the 4th of July weekend using Booking.com. We were visiting my daughter in Boston for the week. I got sick as soon as we arrived from Chicago and I had to cancel our trip to Bar Harbor. It turned out that the hotel required 4 days in advance to cancel the reservation without charge. I did not realize that until I get an email from Booking.com with a charge of $258 for cancellation cost. When I first booked this particular hotel, it was due to the fact that Booking.com advertised it as having no cancellation charge. All the other subsequent emails I received from Booking.com did not disclose the details of the cancellation policy of this hotel.

On June 10, 2015 booked a hotel through booking.com. The hotel was booked for arrival on August 28, 2015. At the time of this booking was told if I cancelled by August 25 the one day rental fee would be refunded. On June 13, 2015, I cancelled. My rental fee to date has not been refunded. I've made several calls to Booking.com and provided them with my charge card statement showing my payment. Booking.com has failed to refund my money and failed to have supervisors return my call, even after they promised to do so.

Booked with Booking.com early June for hotel while my son arrived for college. Booking.com confirmed the reservation, gave me a confirmation number. Now, 3 weeks before our arrival across the country, we are told there is no reservation. I contacted the hotel directly, and they say booking.com never spoke to them and never gave my information or confirmed this reservation. They have found booking.com has done this with HUNDREDS of reservations. If this happened to you as well, please contact your attorney general's office.

I searched and reserved a reservation at President Hotel in Miami Beach, FL for 3 people, 2 queen beds, non-refundable. As soon as I received the confirmation, I saw that they had erroneously booked us for 1 bed and 2 people. The hotel and booking.com refuse to change the reservation or refund our $287 charge. I am now on hold for my 3rd hour between the 2 and MasterCard, who also refuse to credit us for the charge.

So, when we went to Dry Tortugas in June, I booked a hotel in Marathon, Florida through booking.com. When we got there, it was, to our surprise, cancelled. THAT DAY AT NOON, while we traveled. I was only notified through email and we wound up staying at another hotel for more than twice the price of the original booking. I had to fight for days for a refund, and received the difference today. After reading reviews for booking.com, I advise you, "do not use them." It was my first time using them and had issues. When I demanded the difference between both hotels, they needed receipts, bank statements, emails, etc. Thank God we live in a digital age and I was able to provide that. Otherwise, we would've been screwed. I also had to demand to speak to a supervisor because the 1st two people were incompetent and rude. Good luck and safe travels.

Me and girlfriend was evicted from hotel and I had pay 160 for damage light. Police were called and no charges were brought on say so of a nobody we were evicted and room cost me 98 plus 20 for breakfast plus 160 damages plus 80 cab back Dagenham. I want full reimbursement or going court.

I booked a hotel using this service and they never sent confirmation to my email or home. I ended up paying $251 to the hotel as a no show because of this. Do not use this site or service!

On the 6th July 2015 I booked a room for two adult and two kids in the Inglewood hotel in Blackpool as we were taking my grandson away for his eighth birthday. That should have been the end of it, an easy booking for four nights, two adult and two kids 200 at the Inglewood hotel. However on the 8th of July I tried to update my booking to see if I could possibly bring a third child my other five year old grandson only to find that when I typed in my reference number to Booking.com it says no booking found and under the manage your bookings there was a (0) indicating no bookings.

Booking.com might have advert that display lower price than others, however, please take extreme cautious and do deeper research before booking hotel from this site. The price (in your currency) indicated on their website are not the actual price which you will pay for, you will pay higher than that. I will never ever go back to Booking.com again, despite their "lowest priced" advert on their site. And I suggest travelers should avoid this site at any cost.

I would normally have been among the 80+ % of your satisfied customers. But then I encountered your most recent advert. I have never found crass adverts of the FCUK variety acceptable and have never ever patronised that company. In this I am joined by a great number of friends in my age group, those you rely on the fill hotels outside the school holidays. Now I'm asking myself - Do I really want to share my holidays with those who find your recent advert amusing and acceptable. From my perspective then, you haven't got it 'booking right' at all. Have some standards please.