Booking.com Reviews

Hello. I've got two reservations recently and cancel them both! Prices provided on the website are totally lie. They trying to hype their customers using hidden fees which is stated as lower case text in the bottom and don't show up when you pay. They just play on your inattention showing attractive prices. The reason I cancel my reservation because I accidentally found out that I have to pay about 60% extra upon arrival of what I already paid. Then I decided to check my other reservation which I got earlier for that kind of lie. And guess what??? Yes.. "Please note daily cleaning service is not included in the room rate" in the middle of nowhere. So my suggestion - to use more reliable websites or be super attentive. As for me, I'm not gonna use their service EVER.

This is a complaint. I paid extra for a room with two queen beds. A cheaper room with one king bed was available for less money, but I paid extra for a room with two queen beds. The clerk at the hotel only had a room with only one bed. It was nearly 1:30 am and I have been here in the hotel lobby nearly two hours with my minor son. I was on hold with Booking.com for an hour and 15 minutes. The clerk said Booking.com reserved a one bed king room even though I booked and paid more for a two queen bed room. He showed me the computer screen that appeared to show Booking.com reserved only a one bed room (and not a two queen bed room). This is unacceptable. I called Booking.com customer service and Elvira in the London office said this is my fault because (1) I did not confirm the reservation with the hotel and (2) I should understand that there sometimes are technical issues with using Booking.com.

Hello booking. I am full deaf and I from England. Livane Pansiyon Hotel in Bodrum. I have big problem with this hotel. 6-7 August I have been booked it hotel then I arrived there and I pay €65. When I went to the room with my family we saw there... have little bit dirty in bathroom and bedroom. The shower have be broken. There no shampoo. The TV is not working. The entry bedroom door lock's key is broken. The booking I booked it because the photo look good. Why you put fake photo? There is old dirty you should find out about it more. I been cancelled it hotel. The reception won't get my full money back. They gave me €60. They stolen my €5. They said I been use the room but we didn't. We only came in room that it. I gave up and I went to find different hotel. I look and look for 3 hours plus the bag was heavy. I am not happy with booking. I want warning booking because my time at holiday waste 3 hours. I will warning booking. Please reply me back.

Booking.com claimed that they would be getting the best deals for 11,000 excluding 20% tax for 3 days stay. I called the hotel after I made the purchase and I am getting the same rooms for 5,600. They have charges double the actual charge. I have already bought the rooms and I want to enjoy but it's so sad that they are cheating on us.

I went through Booking.com in May of this year to go the kickoff of the 60th anniversary celebration of Disneyland and used the site. I absolutely was happy with my room, the continental breakfast, hospitality. No complaints!

and no answer! NEVER STAY AT THE HOTEL HAVEN! IT IS A RIP OFF!

Prices DO NOT include taxes to appear lower... but in fact, Booking.com prices are higher! Beware: Booking.com prices look lower than on other websites, but in fact they are MUCH higher, as Booking.com EXCLUDES taxes from their "final" prices. For US residents it might be no surprise, but in most of developed countries price is always final, with all taxes included. I am not sure how legal it is for Booking.com not to include taxes in prices displayed outside the US, but anyway, final price is higher than on Agoda for example. No more Booking.com for me, and I hope it saved someone $$$.

They do not honor their promise of a guarantee on the best pricing. I should have just gone directly to the hotel site. As it is, I will be paying a hundred dollars more than necessary. Lesson hard learned. No one seems to keep their word anymore.

On 05/07/2015 10:31, I received a cancellation from BC on for a 5 night stay in the family studio. However, the studio remained blocked. It was not rendered available for resale. We did not become aware of the true state of the room and therefore I have lost money because I have not been able to resell the it. Of course they tell me it is my fault. There is absolutely no way you can rationally discuss anything with them. They do not make mistakes! I want some recompense for their failure to re-open the room after they received the cancellation.

Bottom-line: Bookings.com misrepresented the availability of our specified hotel. On a whim, my husband and I left a day early for our confirmed lodgings in Branson, Missouri, and decided to make a one-night stop in a favorite and frequently visited town of Eureka Springs, Arkansas. As we were staying in Eureka for just the 1 night, and we're curious about online last-minute hotel sites we had never used, we checked several sites, and opted to go with Bookings.com, as their ad indicated ease of booking.

Air conditioner barely worked. Refrigerator was nasty - covered with rust, froze up inside. Honey bun and coffee for breakfast. Furniture was raggedy. 1 roll toilet paper for 4. No available ice machines. Walls were dirty. Big hole in the carpet. 5.1 star - dream on. I feel very ripped off.. Grandson super sick. He has major allergy problems. Now I have a Dr Bill to add to the cost of this rip off. You should be embarrassed to represent them.

Our plane arrived at 12:45 A.M. at Indianapolis, IN on August 5. I had requested transportation from the airport in my reservation and I listed the time our flight was to be in. The airport shuttle was not there. We took a taxi. When we arrived at the hotel, they had no record of our reservation. I showed the clerk my reservation confirmation from Booking.com. She said it was up to booking.com to send them our reservation. I called booking.com, and an automated system told me they were experiencing a high call volume. I can see why. When I talked to an agent, she was pleasant. She called the hotel, while I held the line. They faxed the reservation info. and we got our room. We were exhausted, frustrated, and didn't get to our room until 2 A.M. I will not book with them again.

I booked a room at the Hampton Inn in Longview, Texas on July 21, 2015 for the night of August 4, 2015. The reservation was non-cancellable. When I arrived at the hotel, there was no record of the reservation and the hotel was full. The staff at the hotel were disinterested in my plight, which indicates they are aware of problems with booking.com. I have messaged booking.com, however, they do not seem interested in contacting me. I absolutely do not recommend using this so-called "service"... It is not worth it and you will be sorry.

Booking.com allows their subscribers to remove three bad reviews each year without questions asked.

I use Booking.com on a regular basis as I work for a private airline. I book all of my crew hotels with them. Had two little problems over the last 4 years which were resolved to my satisfaction and did not affect any of the stays. I have been searching on Trivago but seem to always book with Booking.com anyway. Keep up the great site.

Booking.com issued a booking for which I gave my American Express card. I contacted them a few days before travel to be advised that the accommodation was not available. All my family flights lost and no holiday. Booking.com should be out of business before other people are ripped off. They are a disgrace.

I made a reservation for two rooms at a beach resort in Costa Rica and a few days later needed to cancel it due to a changed itinerary. I wrote an e-mail note to Booking.com to request the cancellation. Then -- midway through my vacation in Costa Rica -- I received a note from the agency stating I was a no-show at the resort and thus owed the full amount of $514.15. In subsequent correspondence with Booking.com, they acknowledge receiving my e-mail note to cancel. Despite this, in contradictory claims, they assert that 1) I was supposed to contact the resort directly to cancel (stated nowhere on their site) and/or 2) they sent me a note asking me to specify if I wanted to cancel one or both rooms (an unnecessary question since my request was to cancel the reservation, period) and specified they would take no action to cancel the reservation until they heard back from me.

We booked 2 rooms through Priceline which we then had to cancel. I was referred over to Booking.com and was assured the rooms had been cancelled and was sent an email confirming. I was then told the hotel had charged a no show fee as we had not shown up. When I explained to Booking.com what had happened they then said two separate reservations had been made within 10 minutes of each other. One was cancelled and then the other was not. Customer service were really rude. They talked over me, refused to listen and when requested put me through to a supervisor. I have disputed the charges with my credit card company as Booking.com said the matter was closed. I will never use Priceline or any of their affiliates again as I have no trust in their online booking and especially their customer service.

Used my smartphone to find and book the nearest hotel in D.C. I set up booking.com then found a close hotel. I put in the current date and room needed then the site asked for credit card info to proceed. When I proceeded, the next screen said sorry, room is not available for your requested date! Found a different nearby hotel and booked another room for the night, but after putting in my CC info, the site again told me the room was not available for the data requested. Even tried calling the listed numbers for those hotels but there was no answer. So, I wound up sleeping in my vehicle. A few days later I checked with my credit card company and found that I had been charged for both hotels for the same night. Booking.com operates out of the Netherlands and I suspect fraud. I will NEVER be scammed this way again. Use Booking.com at your own risk!!!

Hotel room at Coperta Ricamata-Siena - The request for reservation was for two people and was confirmed as such. At hotel the landlady received reservation request for one person. The price was much higher, consequently and we paid. Reading the other people experiences, I feel the Booking.com site has too many glitches or inconsistencies and so I will avoid my next reservation on this site. There are other sites that are reliable and with less negative feedback. This was my first experience with booking and I feel I was lucky it was not a major issue that would of spoiled our vacation totally.

After finally deciding what hotel that I wanted my husband and I to stay at in Myrtle beach we arrived and my room was not booked. I called booking.com to see what the problem was and all they could so was apologize and give me other options. After taking one of the other options that was given to me which was more than what I was going to originally pay, booking.com said that they were going to credit me the difference since it was their fault that they didn't book my room at the first hotel. To get the difference credited back to me I have to fax them a receipt saying that I stayed at the other hotel then it goes to another department then they have to call me and talk to me when they are the ones that sent me to the other hotel in the first place. I do not recommend that anyone use booking.com to book their hotel or anything with them and I won't either in the future.

I am writing this because I booked a room through Priceline.com (apparently it's a Booking.com deal). I set the dates for Aug 6 for 1 night (that this Thursday and I selected it from the drop-down calendar). I completed the booking. When I got the receipt the dates of the reservation added 10 days to it Saying that my reservation began on Sun Aug 16th. Again I selected a Thursday in the drop-down Calendar and I KNOW it was right. The booking not refundable or changeable. I called. WHAT A SCAM. The customer service gentleman I spoke with put me on hold for 2 min and then came back and said that they could not change because the person they spoke with didn't know how to handle it. (I believe he lied about that since there wasn't enough time for him to have had the conversation.)

In August 2/2015 I reserved 2 rooms in Best Western plus Mariposa Inn & Conference and I received the email with confirmation# ** from booking .com. I drove 50 minutes in a severe rainy and stormy conditions to get to that hotel and once I arrived I came up with this surprised that my reservation is double booked and there was nothing they can do!

We booked at least 3 months in advance for the Hilton DoubleTree Circle in San Diego through Booking.com and we were shocked to find out that our reserved room was not booked. The problem was not just to deal with the unprofessional network or the unprofessional organization called Booking.com but the problem was that we had booked a special room for the family and it was not of course available due other bookings as ours was not on the list. Reserving for 6 nights all the way from Dubai and we had no prior warnings from Booking.com nor Hilton for this incident!

We recently used Booking.com for reservations for both hotels. BOTH times the hotels had incorrect arrival dates and/or no reservations at all. I had to rebook directly with the first hotel, and cancelled the 2nd hotel and booked another directly. The staff was rude, never took responsibility for the errors, insisted the hotels had the information - it was a nightmare! I at one point had to threaten legal recourse - not the way I want to try to "unwind" on my vacation. Save yourself the drama - do not use Booking.com or other 3rd party vendors. The hotels stated they do not get correct information.

I made a booking for a stay in Italy via Booking.com. The total price was given in euros and sterling and I checked at the time that the two prices matched with the current exchange rate. When the transaction appeared in my bank account statement an additional £14 had been added. I queried this with Booking.com who asked me to send a copy of my statement which I did. They then said that it was my bank who had chosen the exchange rate and so they (Booking.com) couldn't be held responsible. They said their disclaimer on the site says their prices are merely indicative based on the exchange rate. In an email however they had already confirmed that the cost should have been very close to the amount originally advertised on their website.

I'm not the kind of person to complain and I always try to look at the positive side but my experience at this Inn was not what is advertised or what we expected. As a hard working people, we look forward to 1 family vacation as fun as possible per year. When I went on the website and saw what was offered at this Inn, I was looking forward to spend our vacation there. I know you get what you pay for, but when arrived at the location almost none of the pictures on the website matched the Inn. There was no buffet/restaurant functioning on site. The arcade room only had a few old games and not always opened for the kids. The rooms looked like they were from the 80's, and smelled like cigarette smoke (probably due to the old carpet). The free breakfast was cereal, coffee, tea, some juice and very hard bagels.

Www.booking.com rip off/scam. Here is my story: On April 7th 2015, I made a reservation through www.booking.com at Shoreline Island Resort. Eights nights, including the 4th of July weekend at the premium of $40 a day for that weekend. The total price given to me by www.booking.com was $1702.40 (including taxes). The company advertised this price as the lowest guaranteed. I took their word for it. Big mistake. While being at the resort, I looked at the resort's brochure. It included pricing for 2015 year. This brochure, and included pricing, was made available before the beginning of 2015. It was certainly available to www.booking.com on April the 7th.

I booked a 3 night stay in Tuscany with booking.com for the next 3 days at Il Piccolo Castello in Monteriggioni. My booking was confirmed by email at 1 pm today. After returning from dinner at 10 pm we found an email saying that the hotel could no longer honor the booking. The email came through at 7.10 pm, 6 hours after the confirmation that all was booked. The customer service person Simona ** said that they had tried to contact us by phone which was a total lie as there were no missed calls or messages on my phone. I will never book anything through this company again. The company has a lack of integrity.

The customer service is very, very bad especially the one who called Liu. Yesterday night there was some problems happened in my booking and then I called the customer service on Booking.com and then when I wanted to talk to the manager she discriminated me, she said “Are you sure you want to talk to the manager? He speaks English. Are you sure you can talk to him?” What kind of service was that? She was discriminating the customers! How could she do that? Please fire her because her terrible service makes Booking.com very bad.

I booked two nights at the Griffin Inn in Newquay, Cornwall on the 29 April for a work trip. I received a confirmation of the booking from Booking.com. I arrived at the hotel on the planned evening at 10.00pm after a long day of meetings, only to be told at the reception that my booking hadn't been made - they had no record of my booking and they were full, no rooms available. I finally had to trudge out into the rain with my suitcase at 10.30pm to look for another hotel room which I eventually found. I contacted Booking.com on my return and they apologised and offered to refund the difference in hotel room prices that I had paid - approx £30 for the two nights. They didn't answer my question - asked repeatedly - about why they had confirmed the booking with me but had not actually confirmed the booking with the hotel - who it turned out had never received any emails for a number of days due to a technical problem their end.

Booked a room through the site and receive a confirmation. I get an email saying the resort no longer can honor the booking. I asked why was it that several family members of mine were granted after me. Site called my family which had a booking and state I called in upset at them. I was offered another hotel at a higher rate and refused because I was unaware that sites book what they don't have and then lie on customers to cause issues. Advised everyone from my party vacationing to no longer book with this site.

I thought my first use of Booking.com went well. It seemed easy enough until I received my credit card bill. I had been charged $123.00 more than the quoted price. They blamed it on the hotel but eventually decided the error was on their part. They asked me to send the original email and my cc statement. One month later and 3 calls later they still have not credited my account. Each time they state they never received my email. Very Frustrating! Today I received an email confirming a non-refundable reservation in Seattle. I never made this reservation. I called Booking.com and they told me they would try to get the hotel to cancel. 24 hours later I am still trying to work this out. DO NOT USE THEM! You will regret it.

We booked a room for two nights in Belfast. I paid in advance for one of the nights ($145). I had a confirmation number. The night before we were to arrive at our hotel, we called them to see if they had a shuttle service into the city centre. They told us that they did not know us or have a room for us. There were no more rooms available at their hotel. We had nowhere to stay for the next two nights and we had already pre-paid half of the amount. After being on the phone with Booking.com for several hours into the wee hours of the night, they found us a room at a Ramada 3 miles (30 minute taxi ride) from the city centre of Belfast. The nearest bus stop to the hotel was almost a mile walk. There was no other commerce near the hotel. There were rooms available at a Holiday Inn Express right in the city centre, but not through Booking.com.

While searching to book 2 rooms in London, an apartment hotel on Booking.com shows availability and in green print that "can be cancelled anytime before May 15" "book now only 2 rooms left" etc! I assumed I was putting a "hold" on these rooms and tried to cancel 2 days later. I then received an email saying the rooms were non cancellable and my credit card had been charged $3,500 for 6 nights. Booking.com was not at all helpful insisting their records showed a non refundable room. WE ARE NOW FORCED TO USE THIS HOTEL, which we subsequently found out had bad reviews, OR LOSE $3,500! NEVER USE BOOKING.COM!

I booked two rooms on Booking.com for a stay in Cottonwood, AZ. The website said they had only 1 king room remaining and 1 room with queen beds. Since this is a small town I believed them and booked the rooms. It was totally untrue that they were sold out at that point. I checked this hotel on other sites this afternoon and rooms are still available. The reservations on Booking.com does not allow cancellations. I feel I was lied to and they pressure people into acting quickly before hotels are sold out, when actually there were other rooms. We are traveling with another couple and I was not able to reach them to confirm before I booked what I thought were the last 2 rooms at the Best Western. They are not able to make the trip and within the hour I tried to cancel and was told I couldn't. I think Booking.com has shoddy practices.

I booked for one night in July and received confirmation. Only £22.00. Great, I thought. Arrived at hotel, they asked for £54.00. I said I had booked and received confirmation of the price. I then noticed that it was booked for a month later. I know I booked it for July as I needed the room for that night. I had to rebook with the hotel as it was very late. Booking.com have not taken the money yet so I have stopped the card. See them try to get the money back from me.

I booked a room through Booking.com for a business trip. I was sent a confirmation that the total price for my room was going to be $236.40. I was charged $273.56 by the hotel. I contacted Booking.com and after holding for 20 minutes was told they'd have to call me back. They called me back and said that their quote hadn't included occupancy tax and therefore the hotel's charge was correct. End of story.

I booked a room on Booking.com and the landlady accused me of losing the keys. The room was tiny and in a family apartment. I got an email from Booking.com to notify me that she wanted to charge me "over 500 Euros" which is just an absolutely obscene amount of money. I inquired at a local locksmiths and they said it would cost "23 Euros" to replace the keys. I refused to pay "500 Euros" and after the landlady screamed, yelled and hurled abuse at me I left after the second night. I canceled the room through Booking.com but the landlady charged my debit card for six nights stay, which she kept along with my deposit. Booking.com did very little to help me appeal and in the end they sent me an email from Booking.com saying: "We would like to share that the owner at Pension Anne has not confirmed the refund. On behalf of the hotel we would like to apologize for any inconvenience this may have caused you."

Inquired about an L.A. 7-night hotel stay and was offered $349 per night plus taxes. I agreed online and went straight to hotel. After checking in, I received email confirmation from booking.com confirming reservation with an inflated price than what I had booked. Price changed to $388 a night AND upon check out, the hotel charged me $108 fee.

We booked 2 rooms through Booking.com at the Americana Inn Pigeon Forge. When we got there 4 hours after we had traveled from Kentucky, at 8pm, the rooms were still NOT cleaned. They said there were only 4 rooms available at the time. We reserved online 4 hours before and Booking.com kept prompting us that with only 4 rooms left there were 6 other people looking at the same hotel for rooms. The online pictures were FALSE ADVERTISEMENT for what the hotel and pool actually look like and are! We booked 2 double queen rooms for 7 people and received the confirmation. When we arrived 4 hours later at 8 pm the lady could not find our reservation. I showed her my phone confirmation and she said it did reserve one room for 7 people in her computer after a long back and forth. Then I suggested she try the conf. # and she had to call someone in to help her find it.

Booked a hotel on Booking.com for 1 week under their supposed special rates which were non-cancellable. In under 24 hours I found that it was not a special rate nor was it cheaper but in fact they was charging more. I contacted them and asked for a price match and terms and conditions match. They refused terms and conditions match. Their price match was still more than what was being charged elsewhere.

I had make booking of Hotel Eden Plaza, Kensington, London (Booking Number **) on 02 June 2015 and they confirmed me there will be no charges if I cancel my booking before 18 July 2015. I had cancelled my booking on 03 July 2015 and they send me confirmation that no charges will apply. After that I received message from my credit card bank that hotel charged GBP 250 on my card.

I made a reservation with Booking.com at a hotel in West Yellowstone Montana. The reservation was made two months in advance with a 30 day cancellation policy. Any reservation canceled within that time frame would result in complete loss of funds. It was mandatory to pre-pay for the hotel in advance to guarantee the reservation. Three days before Booking.com called me to state that the hotel cancel my reservation. They made a feeble attempt to find another hotel but there was very limited and poor quality hotels available. They then stated they would try to get my money back but I would need to send him some more information even though it was mandatory that I prepaid my reservation two months in advance.

I am writing this review as to warn others about the error of using Booking.com unreliable and messy services and to prevent them from losing money. My family and I planned a trip to Playa del Carmen, Cancun and Holbox 6 months on advance. We wanted to experience the Mayan ruins, Xcaret, La Quinta Avenida, Cozumel, etc. We reserved directly in Cancun and Holbox with the corresponding hotels, as we wanted to combine fiesta in Cancun and rest in Holbox. We had everything paid in advance. Particularly in Playa del Carmen, we decided to take a Condo Apartment (Xaman Ha Condominiums in Playacar) as to use it as pinpoint for our explorations. We did so, unfortunately, using Booking.com. This only part, at the beginning of our vacation, was not yet paid, as it was stated "Your credit card will not be charged. You will pay when you stay."

Had booked at Ocean Pointe Resort in Key Largo. First I contacted booking.com. They told me the resort had taken a cancellation fee. They told it was through a third party which is booking.com which offers free cancellation so I am out $180.73.

I will NEVER use them again.

I reserved a room for the weekend through Booking.com and the site said free cancellations that I read... Then when I went to cancel two days ahead of the arrival day - I called the Skyview hotel and asked if I could cancel my reservations first. They told me to call back then when I called the second time they said they will return my call. Gave them my phone number and everything, but I didn't get a return call so I decided to try through Booking.com. I succeeded through them but when the cancellation went through I got an email saying I would be charged 100 dollars for cancelling the reservations. So I called Booking.com to ask about what going on with the charges. They told me because I waited too long to cancel.

Booked a hotel through booking.com at a promotion price of 180 pounds. When we arrived at the hotel (which was very nice) the landlady wrote out a bill for 225.00 and said they only took cash or cheque. We could not pay with a debit card or credit card. Fortunately, I had some money in my account or it would have been embarrassing. We were also in a nice room but on the very top floor with no lift. There was no information at the time of booking about either the cards or stairs. We did not receive a confirmation or booking number and couldn't get through to booking.com so I rang the hotel and they said we were definitely booked in so thought this would be ok.

I complained it to Booking.com, they kept saying, "information is there, you should have read the fine print and work out extra cost!!" Their customer service staff's attitude is beyond belief.

€800 down due to Booking.com system error! I'm writing this to warn others as Booking.com have stolen my money! They are able to help but are choosing not to. In June booked a stay through their website for a hotel in September. I chose Booking.com and that particular hotel because they offered the option of free cancellation (and pay later) provided I cancel before the 1st September. I was very careful that I read the terms and booked this type of room. I chose this option because I was fairly sure my dates would change. Unfortunately for me, Booking.com logged this as non-refundable and the hotel took the full amount out of my account. When I phoned Booking.com they accused me of being at fault and are refusing to assist. I asked to speak to a Supervisor and she was incredibly rude and blamed me for making an error. She said nobody else has reported an issue so it is just me.

Just spent 5 great nights at this hotel. Rooms are clean and beds comfortable. Shower great. Plenty hot water. Breakfast was lovely every morning - plenty to choose from and you could go back as many times as you wanted. Staff friendly and spoke English. Would highly recommend this hotel. Will definitely be going back.

When you book, Booking.com clearly states, "Your credit card will not be charged. You will pay when you stay." In March, a hotel I had booked (with free cancellation) charged my card a completely random amount (more than my booking!). I don't know why they were supplied with my credit card information at all, let alone so early. Booking.com got the hotel to refund it in a reasonable amount of time, however I was left $5 out of pocket due to difference in exchange rates between the two transactions. Then in early July, a hotel I had cancelled in good time with free cancellation charged my credit card. Booking.com customer service was practically non-existent and hardly tried at all to get the refund issued. I'm still trying to get it sorted and it's causing a great deal of stress. I expect to be out of pocket again. I will not be using Booking.com in the future and have removed my credit card information from their site.

I booked 2 rooms for 2 nights in Nashville TN at the Sheraton and was given 3 options to pay. The first was to reserve the room and pay at the hotel at check-out (which is the one I chose as I am traveling with 7 people.) The other two options required payment in full which I wasn't doing. The very next day after reserving the rooms they charged way more than they said they would and the ENTIRE amount to my card. I called them and they were nothing but rude, snide, hateful and condescending and would offer no help in any fashion. They basically were telling me that they have my money and I can't do anything about it. The person on the phone actually said, "You can cancel your room but we still get to keep the full amount so what do you want to do?" And this is 2 months before we are even going to be there!!! Hateful, rude, liars!!! I RECOMMEND THAT NO ONE EVER USE BOOKING.COM!!!

I organised a business trip for me and 2 men. I booked 2 twin rooms and was given 2 double rooms. I spoke to hotel who were very helpful. I spoke to Booking.com and just refused to accept the responsibility. Absolutely poor customer service. I was even refused my request to speak to a manager. The Ibis Hotel explained that this is not the first time booking.com has made this error due to slow systems.

I had booked a hotel in Bar Harbor, Maine for 3 nights and 2 rooms over the 4th of July weekend using Booking.com. We were visiting my daughter in Boston for the week. I got sick as soon as we arrived from Chicago and I had to cancel our trip to Bar Harbor. It turned out that the hotel required 4 days in advance to cancel the reservation without charge. I did not realize that until I get an email from Booking.com with a charge of $258 for cancellation cost. When I first booked this particular hotel, it was due to the fact that Booking.com advertised it as having no cancellation charge. All the other subsequent emails I received from Booking.com did not disclose the details of the cancellation policy of this hotel.

On June 10, 2015 booked a hotel through booking.com. The hotel was booked for arrival on August 28, 2015. At the time of this booking was told if I cancelled by August 25 the one day rental fee would be refunded. On June 13, 2015, I cancelled. My rental fee to date has not been refunded. I've made several calls to Booking.com and provided them with my charge card statement showing my payment. Booking.com has failed to refund my money and failed to have supervisors return my call, even after they promised to do so.

Booked with Booking.com early June for hotel while my son arrived for college. Booking.com confirmed the reservation, gave me a confirmation number. Now, 3 weeks before our arrival across the country, we are told there is no reservation. I contacted the hotel directly, and they say booking.com never spoke to them and never gave my information or confirmed this reservation. They have found booking.com has done this with HUNDREDS of reservations. If this happened to you as well, please contact your attorney general's office.

I searched and reserved a reservation at President Hotel in Miami Beach, FL for 3 people, 2 queen beds, non-refundable. As soon as I received the confirmation, I saw that they had erroneously booked us for 1 bed and 2 people. The hotel and booking.com refuse to change the reservation or refund our $287 charge. I am now on hold for my 3rd hour between the 2 and MasterCard, who also refuse to credit us for the charge.

So, when we went to Dry Tortugas in June, I booked a hotel in Marathon, Florida through booking.com. When we got there, it was, to our surprise, cancelled. THAT DAY AT NOON, while we traveled. I was only notified through email and we wound up staying at another hotel for more than twice the price of the original booking. I had to fight for days for a refund, and received the difference today. After reading reviews for booking.com, I advise you, "do not use them." It was my first time using them and had issues. When I demanded the difference between both hotels, they needed receipts, bank statements, emails, etc. Thank God we live in a digital age and I was able to provide that. Otherwise, we would've been screwed. I also had to demand to speak to a supervisor because the 1st two people were incompetent and rude. Good luck and safe travels.

Me and girlfriend was evicted from hotel and I had pay 160 for damage light. Police were called and no charges were brought on say so of a nobody we were evicted and room cost me 98 plus 20 for breakfast plus 160 damages plus 80 cab back Dagenham. I want full reimbursement or going court.

I booked a hotel using this service and they never sent confirmation to my email or home. I ended up paying $251 to the hotel as a no show because of this. Do not use this site or service!

On the 6th July 2015 I booked a room for two adult and two kids in the Inglewood hotel in Blackpool as we were taking my grandson away for his eighth birthday. That should have been the end of it, an easy booking for four nights, two adult and two kids 200 at the Inglewood hotel. However on the 8th of July I tried to update my booking to see if I could possibly bring a third child my other five year old grandson only to find that when I typed in my reference number to Booking.com it says no booking found and under the manage your bookings there was a (0) indicating no bookings.

Booking.com might have advert that display lower price than others, however, please take extreme cautious and do deeper research before booking hotel from this site. The price (in your currency) indicated on their website are not the actual price which you will pay for, you will pay higher than that. I will never ever go back to Booking.com again, despite their "lowest priced" advert on their site. And I suggest travelers should avoid this site at any cost.

I would normally have been among the 80+ % of your satisfied customers. But then I encountered your most recent advert. I have never found crass adverts of the FCUK variety acceptable and have never ever patronised that company. In this I am joined by a great number of friends in my age group, those you rely on the fill hotels outside the school holidays. Now I'm asking myself - Do I really want to share my holidays with those who find your recent advert amusing and acceptable. From my perspective then, you haven't got it 'booking right' at all. Have some standards please.

A spider has bitten in bed. We contacted booking.com. The answer after 10 Days: "We cannot help you". We contacted Best Western Americana Inn direct. They answer two times in a row: "We are not finding a reservation under your name in our system". That is a poor customer service. We paid $546.68 and you will not find my reservation.

Please be aware of non-cancelable reservations. The fact that the reservation is not refundable is stated in very small letters. If you try to cancel immediately after the moment you make the reservation, it is not possible. They will charge for your whole stay immediately and there is no way you can receive your money back. It's a scam.

On June 7th I utilized www.booking.com to find an affordable hotel in the city of San Diego California for the night of July 11th. This is a very busy weekend for hotels as it is the weekend of ComicCon 2015, a very expensive and very busy once a year event. Hotels were going for $400-$700 dollars a night, and my party was not going to attend the event unless we could find a good room. I successfully booked a Budget Double Room for 4 (Breakfast Included) at "610 Paradise Way". It cost me $200 flat, with $10 a head for breakfast, and we proceeded to purchase our event tickets and make the necessary arrangements for the coming vacation. This is where the story should end, yet it only begins.

I had a confirmed booking with a deposit payment deadline on July 17th. I was just about the transfer the money at 5 PM (CET) when read the notification that my booking was cancelled. I called the customer service and had a long conversation with them for 17 minutes as I was put on hold several times. Booking.com should be responsible for their partners and all promised deadlines! I feel I was cheated, as I have wasted my time and money. This was the first and probably the last time I have used your services and I will convince all my acquaintances and friends using other booking systems. Shame on Booking.com.

I called the customer support because I saw a lower rate on another site. The woman put me on hold for 20 minutes while she consulted her boss and I had to send her a screenshot of the lower price. She came on the phone only to tell me that since I had to be a member of that other site to get the price, that they wouldn't adjust my rate. Then she proceeded to tell me that I should cancel my reservation. These people claim to give you the best price but then make up reasons as to why they won't do it. Last time I ever book through their site again.

On Monday morning it was announced that tickets to a high profile gig in Milton Keynes were to go on sale in two days time. Anticipating getting tickets for the gig I booked a two bedroom self catering apartment for 4 people via Booking.com. I could see that availability was dwindling and prices were increasing before my eyes so was pleased to secure this for a reasonable price of £145. I input my payment details and received a booking confirmation. Two days later, after regularly checking my email, just in case, I received as notification to say that my booking had been cancelled. When I queried this they said that there had been problem with taking payment from my card. By this point the customer services for the property were closed so I emailed them.

Two BIG problems. I wanted to book a room at Hotel Irvine, and this is the name of the hotel they claimed they were booking. However the actual booking was at a different hotel (the Irvine Hilton, a couple of miles away from Hotel Irvine). So I tried to cancel the reservation (two days before the reservation date) and the cancellation fee was the same as the cost of the room! They claim that this is the policy of the hotel, but this is a lie. I know that Hilton hotels allow cancellations 24 hours before the reservation date. Using booking.com is a BIG MISTAKE.

I had booked through this company several months ago for an upcoming trip. When booking, there was no charge for booking and a 48-hour cancellation with no charge. When the trip got close, we ended up having to hold off due to unexpected expenses. I canceled on the 12th. The trip was scheduled for the 14th. I was then informed that the cancellation period is 72 hours and that they will be charging me $95. I contacted both the website and the motel and neither one would help me and each blamed each other. Now I'm negative in my bank account since they charged me $110.

BEWARE - when you change a date - not cancel a reservation you make a new reservation with a new reservation number (to booking.com's advantage they do not tell you this)! I changed a date and got an update for this change - they did not tell me it was a NEW reservation. So when I had to cancel the reservation later I used the first reservation number (not knowing there was a NEW reservation number assigned when I changed the check in date)! I did not get a cancellation email so I called and was assured that the reservation was cancelled.

I Was getting ready to book a weekend hotel reservation through booking.com and with the ads popping up on my screen, for example: "THE HOTELS IN THIS AREA HAVE GONE UP IN 4 DAYS." I've never seen this before and something prompted me to check the reviews. GLAD I CHECKED the reviews for this. Just reading these reviews and never experiencing the issues many have I just want to say THANKS TO ALL THE PEOPLE putting in time to warn others of this site. #BOOKWITHHOTEL.

I am a hotel owner. A guest made a booking then afterwards said she wanted to bring her dog. Our acceptance of dogs free is based upon dog size, how busy we are, what room is booked and other factors. It should not be taken for granted that a dog will be allowed. I refused the guest and her dog. Booking.com said they had to relocate her at a hotel that cost 180€ more than the reservation she had with me... SO I WOULD HAVE TO PAY IT. This is absolutely outrageous and yet another example on here of the very low rating of Booking.com. Please avoid them!

I am a hotel partner of booking.com and for the last few months, over-bookings and charges are being done without proof. I have requested several times to booking.com to provide me with proof of the additional charges and nothing, so how can they determine a charge without proof??? SCAM. I am tired to do business with a company that only cares of themselves. They need to remember that hotel like mine are the essence of their business and still they don't care...so I have requested to stop all business with them.

I arrived at the hotel and the lady couldn't find my reservation. She said she sees one for July 3rd- 6th. This reservation was already past and paid for. So I called booking.com and informed them of my situation. The Customer Service Rep said yes I had a reservation for this hotel on the dates July 14-17. The hotel lady still couldn't find it. So the hotel lady gave us a room. When we got in the room, I notice the headboard was down on one side. I call front desk, she said to come out of that room, so she proceeds to give us another room.

I booked a room through Booking.com on Thursday, 4 June [Mainland China time] from my location in Shenzhen, China, for one night accommodation at a Hong Kong Hotel that I had previously stayed just fifteen days prior. A markup to my Chinese credit card for HKD 700 was applied at 12:52 just after noontime on Thursday, 4 June China time according to the notice message from China Merchant Bank, China. I read and understood where the accommodation would have the first night accommodation cost forfeited if I cancelled less than two days before Check In time-which is normally after 12:00 noon for most hotels and is such for the Wharney Guangdong Hotel in Hong Kong according to the checkout statement on the receipt of booking the initial reservation.

Marriott New York was confirmed for US$299 incl. tax but was charged way above - they said they charged different rates. Why we were not notified by Booking.com on this? Sheraton Universal hopeless, useless. Hotel photos deceiving - service and food disgusting, paid a bomb for the room and got zero on hands! In future I would advise anyone who wants to use your service to first do some real research on the site before booking any more hotels as really very disappointed at these 2 hotels that we booked through Booking.com, and thanks god that the other 3 USA cities that we visited we booked on our own AND NOT THRU BOOKING.COM!!!

I am currently out $400 for a NO CANCELLATION PENALTY booking. Hotel du Quai de Seine in Paris has charged me twice for a single booking next year which I cancelled with free cancellation on the same day I booked. Booking.com has done nothing useful to assist. They contacted the hotel who say it is a pre authorization and although I have sent Booking.com my credit card statement with proof that I have been charged and it is not a pre-authorization. BOOKING.COM GETS PAID BY THE HOTELS AND THEREFORE SUPPORTS THE HOTELS, NOT THE CLIENT. I am now forced to go through the whole song and dance with AMEX to dispute the charges. I WILL NEVER BOOK WITH BOOKING.COM AGAIN AND WARN YOU TO CONSIDER CAREFULLY BEFORE YOU DO SO. Their suggestion was for me to contact the hotel in Paris directly, at my expense and deal directly with them. Yeah right.

I booked a hotel on Booking.com and input my credit card details. The next day a series of unauthorised internet transactions were made on that card a/c. Booking.Com did not offer any help & told me to go and see my bank.

We booked a reservation at the Americas Best Value Inn and Suites in Clearlake CA. Upon arrival in the room, we found the room to be generally unclean. The bathroom was dirty, hairs and stains on the bed pillows, and a sticky substance spilled on the 2 chairs in the room, etc. We even noted the office area was not kept clean. We were unable to stay in the room and immediately checked out, at which time we were informed that we would be charged for the night (no refunds). We wound up paying to stay at the local Best Western.

I booked a room in SFO on Booking.com, and they charged my credit card the full amount. A couple weeks later, someone from Booking.com called me, and I also received emails stating that the hotel I booked "went out of business," and that Booking.com would refund my money. I spend a few hours emailing, talking with "customer service" agents, and had to provide proof of the charge by submitting my credit card statements. In several emails, and from two different calls from live agents, they assured me that Booking.com would credit my charges, and apologized profusely. I disputed the charge with my credit card company anyway.

I have been on the phone all day long as my mother and my two kids who have traveled with friends are stuck in Orlando after finding out that reservations that I reconfirmed are now cancelled. I have sent a message to customer service support and have tried to get through only to be booted off. I'm making international calls. The problem is because the reservations are made through a third party the hotel can't do anything. The hotel is even trying to reach customer service and all day no one answered. This is poor.

To my cost I found out too late that if you somehow use a different email address to look at booking.com you will not see your full booking history. This happened to me yesterday and as a result I could not see the first hotel I had booked for the first night of my holiday. The other hotels were all there in my history so I was left thinking I did not have an hotel for tonight and tried to book a hotel which in the end I managed to do. It was not in the right place and cost twice as much as I wanted to pay but I needed a place to stay. Then after booking into the new hotel on the day, I received a phone call from a hotel which said I had booked with them for the night and which had taken full payment. It does not appear in my booking.com bookings history and Booking.com say that's because I have two email addresses so the first night of my holiday must of been booked using the second address.

M-Star Hotel is very crooked!!! Charged my card before we even stayed at the hotel. They wouldn't cancel our reservation even though we just made it. It was within a couple of hours. We accidentally left our SeaWorld tickets. I made my reservation through bookings.com. They have a no fee charge if canceled in time. I spoke to Crystal and she told me that the hotel makes their own decision and they wouldn't waive the fees. It is stealing!!! How can a hotel charge us when we didn't even use their service. Ruthven was the front desk clerk.

Booked with booking.com 16 days in advance. Drove 3 hrs with 3 kids to find out I have no reservation. Booking.com owes us an explanation and perhaps a refund for customer inconvenience.

DON'T USE BOOKING.COM FOR ANYTHING. THEY WILL MESS YOUR TRIP FOR YOU!!! After over 3 hrs searching for hotels in NYC through Booking.COM, for 5 guest (my wife and I, and 3 kids), I booked 2 rooms for 2 nights at the Pennsylvania Hotel, 2 "Superior Double Room", come to find out the rooms are so small only one bed in each room. I called Booking.com, they told me they will contact the hotel but no guarantee they can put an extra bed in each room. I emailed them immediately after I finish booking to arrange for the two room to be next to or across of each other, no reply. The website is a scam!!!

Horrible service. No refund. Absolutely terrible. You can't even change the tickets. I can tell you DON'T use Booking.com or whatever it is. Absolute waste of money! We lost about 200 pounds and 1000 euros! Disgrace.

Booked Shore Hotel in LA with Booking.com. I have confirmation and everything in order, but Booking.com have cancelled our booking!!?? My advice is: do NOT use Booking.com. It's a gamble!!

I made a reservation for the Embassy Suites Louisville Downtown, and received a confirmation email. The process seemed rather easy, but after reading several negative reviews about booking.com, I decided to call the hotel directly to be sure they had my reservation. The hotel had no record of my reservation. Booking.com advised me that my reservation was confirmed and that it was confirmed immediately upon my receiving the confirmation. Not so said the hotel. Back and forth I went, wasting time and effort with each party pointing a finger at the other, and the hotel unwilling to honor the reservation. They apparently were running short on rooms by the time I made my follow up call.

I booked a Branson Missouri vacation through booking.com in June 2015. I had never used their services before. It stated that changes and cancellations were easy to make online, etc. As luck would have it my plans changed and I had no choice but shorten my trip by one day, so I went to booking.com to edit the plans of my trip. I was met there by plans which stated they could not be changed. I was unable to do anything at all there before the deadline ended for "easy cancellation" without being charged a cancellation fee.

We booked a stay at an Edmonton hotel. Booking.com has a lowest price guarantee so we went on another site and found the same room etc. for over 100.00 less. We submitted our challenge to booking.com. They responded with it was not for same amount of guests so it was denied. We then went on the other site again, checked that ALL was the same and again emailed the customer service with the lower rate information. They again responded saying they found it to be more expensive. I then called them and while on the other site had them look it up. What they did was take the first booking that showed for the hotel (it was the first one on the list as well) that was at a higher rate, as I pointed out if they scrolled to the very next booking it was at the much lower rate (over 100.00 cheaper) but they refused to do this.

We have used Booking.com many times but we have been scammed. In May, we booked an apartment through them for a week in London in October. A few days after booking we received an official looking booking and introduction letter from the Apartment owners that asked if we needed airport transfers etc. Two days later we received another email from the owners asking for early payment. As we had booked through Booking.com, I thought all was legit. We paid. A month later, I decided to check our accommodation. I could not find it on Booking.com. I checked the website and email address from our welcoming email and found it did not exist.

I booked a hotel through Booking.com on the internet. They send me the confirmation number together with a pin code. The booking was for me, my husband and my 5-year old son. We were excited and looking forward for the trip. As we living in the London and the booking was for a Menzies Carlton Hotel in the Bournemouth, we were traveling by car and excited. Halfway through we had a phone call from the Carlton Hotel Bournemouth saying that, "We do not have a room to offer you as we have a maintenance problem but we find you an alternative same category meaning four star hotel and the price will be only the half of what you should pay at our hotel." I said, "I will check the hotel once we are there and let you know." They said, "If you don't like we will find you another hotel."

I booked a hotel with Booking.com. I had to cancel my room, did so in a timely manner before the hotels cut off to be charged. Received a cancelled e-mail stating I was not charged. Three days later I was charged for the room. Called Booking.com, jumped through all the hoops to get my money back. Booking.com basically stated it was hotel's fault. Wouldn't help. Worst part takes 15 days for a refund.

I booking a room on this site on 6/19 for travel to Ft. Wayne, In from 7/2 thru 7/5, Hampton Inn & Suites. When I booked the room, the site showed pictures of the queen suite. That is the room I wanted as it offered a separate living room, small kitchen, desk, and sleeper sofa. When I arrived I was checked into a "regular" queen room. I went to the front desk, but immediately know I needed to call Booking.com. I called customer service, and after a 10 minute wait, a man with a very heavy accent answered the phone and said his name was Irsaa. After clearly explaining the error, he 1st tried to get me to pay the hotel for a room upgrade which should not have been necessary since I BOOKED the correct room in the 1st place.

I am disgusted with the level of customer service I had today. I booked through Booking.com in April for a hotel stay in July in Meaux, France. I called Booking.com this week to confirm the booking and everything was told me to be ok. I set off from Cannes in the morning with a company of 8 people (whom I booked the rooms with) consisting of an elderly lady, an autistic teenager, 2 young children and adults. When I arrive at the hotel I booked they had no reference of my booking at all. I had all my paperwork and details. I called Booking.com customer service who then called the hotel as I was stood there. The conclusion was that the hotel had no rooms at all and no booking from yourselves. The customer service rep said she cannot get me into the hotel and she will try to find alternate arrangements.

This is the second booking this year where there have been problems with the room being significantly different to what I booked and paid for. Clearly you allow hotels to make false descriptions and then do not do anything about it when they lie. The room was offered with a balcony but there wasn't one. The owner charged me twice and I sent a copy of my statement to booking.com. Their response was that the owner said they only charged me once. It's just ridiculous. I have used booking.com for several years to travel all over the world as far as Australia. So this is very disappointing. I will need some convincing to use you again.

No room reserved when arrived at booked hotel. Called Booking.com and told we would be compensated and received email confirming conversation. Nothing ever happened, and I receive standard replies when I contact Booking.com customer service. In addition to above, Booking.com posted a fraudulent review on my behalf on their website about the hotel I booked. I have contacted them to have my review posted entirely or remove it, but have not received a response.

We made a booking with them for four nights accommodation. Just as we were about to leave home on our journey they called to advise me that they done double booked our accommodation and offered us an alternative with the offer of refunding the difference. I have emailed their customer relations numerous times and have never received a response from them nor have they refunded the additional costs. This is a lesson learned for me as I will NEVER use their services again and I strongly advise others to avoid them.

I have been using Booking for a long time for all my reservations, and have always been a good client, but I never made a non refundable reservation through them, until today. That was a bad idea! I made a non refundable reservation for one room at a Sheraton and I do not know what happened but I received a confirmation for 2 rooms and they charged me for that instantly. So I called Booking customer service 5 minutes later (they call it customer service but they are everything but, I had to wait for 15 minutes on an international call to talk to someone) and I talked to an extremely rude person who did not want to help or even try to understand my problem and said as I was aggravated by her attitude that she would not help as she said I was not nice over the phone, great!

My daughter was in Istanbul for 13 days returning via CDG needing a room on 30 JUN. Our son had emergency surgery and we could not navigate fast enough, told her to stay safe and we would move her to home in the US within a day. We had a rep from Booking.com to help she said she was off in 4 minutes. I told her I 100% did not know booking.com to help. I had only used their sister company Priceline. She could not navigate and tell me how to book for 3. So, I had her walk me thru, but had to be quick decision because of her. When I hung up we heard our son would have surgery at 7:30 AM. We called hotel over/over and booking 6 AM till 12 hours more to help pleading for help to cancel the $190 room. By the time they reached the manager he said no. I do not feel they stated it truthfully that it was an emergency, we gave due diligence trying to contact (call records will show) and then asking pleading for help.

I had booked a suite for Toronto VIP Suites (Toronto, ON) on Booking.com. As it was actually a privately owned condo that was rented out (which was not at all indicated on the website at time of booking). They charged me the entire amount one month before my arrival (over $1100) and in the days leading up to our stay, I was having difficulty reaching the owner (the only number they provide is his personal cell phone). He was very unprofessional, spoke poor English, and I could not confirm details on arrival times with him as he was very vague (i.e. "it should be ready by then"). When I arrived at the previously stated time, he was not reachable by phone nor did the concierge at the condo unit know anything about rental properties.

I went thru booking.com to book a hotel on the Oregon coast. I had work to do so always make sure the properties have internet. Although the property did have an internet service it was too old to assure all customers could get on the internet. When we tried it said the internet had reached its capacity for users. When I complained to Booking.com originally they told me I would be reimbursed for the night's stay. (I would not have booked this hotel if I knew there was no internet.) When I called again they said I had been approved for a 50 euro rebate. Then they called a third time and said too bad the "high speed internet" claim was on the hotel's site and the booking.com merely stated free WIFI neither was true.

I went on your website looking for affordable accommodation in Amsterdam. The information I was given was that if I cancelled the booking within two weeks of arrival I would get a full refund. I went through the booking procedure and payment was made. When I tried calling the Globe Hostel to cancel said booking they said it was not refundable. I'm extremely disappointed at being lied to and will never use this site again. I feel its very unfair to state terms only AFTER I have paid. I would still like the refund as I'm not using the accommodation! I will be spreading this throughout all social media to warn others not to get caught!

I am an Indian citizen, passport number **, working in Panama City, Central America. On 12th January 2015, I booked a room for 2 nights (18th Jan & 19th Jan) in Barra Premium Hotel, as was advertised on the website of www.booking.com. Since there was 100% cancellation before 14 days, my credit card was charged immediately and I accepted it. The credit card was charged by "VARIOFLAT". I was provided with a booking confirmation number and all reservation pin etc. I traveled to Rio De Janeiro and after travelling for 25 hours, at the dead of the night when I reached the hotel, they said there is no reservation under my name. They even confirmed that they have never charged my card. When I contacted the phone number provided in booking.com confirmation, it was a mobile number and the person didn't pick the phone. I was shocked.

I booked my room at a small mom & pop type property near Manitou Springs, just outside Colorado Springs, back in March of this year for my family summer vacation. About two weeks prior to leaving, I received a call from the property stating the room I booked was not available. It had been reserved a year prior by guests who were having a family reunion. Naturally, I was upset with Booking.com about selling me a room that wasn't even available and was going to charge me nearly $600 for the four nights I booked. Well, the property owner was very nice when I returned her call to see what the problem was. She had another room available that would accommodate my family and it was at a lower rate. Not sure if I'll use Booking.com again in the future. I may do it the old fashion and call the property or use the property's site for future reservations!

My wife booked a hotel for us, then unbooked it within the time frame for free unbooking. The hotel charged us anyway. After a lot of mails being sent and copies of bank transaction papers we finally got most of the money back. Still some money is missing since they charged us in euro and put back in euro. However, we don't use euro in Sweden but krona and there is a currency exchange. This resulted in that we lost around 150 kronor, which is around 15 euro.

It seemed fun at first as I launched into researching hotels. I liked it because I could hold a room for long enough to read reviews. But part of their system will bring you suggestions based on what you have on hold which is good but the hold or free reservation cancelation is not consistent with every hotel. So, I got stuck with a hotel I didn't want after further investigation. The cancellation fee was almost as much as the room rate and they charged my card immediately. I ended up paying twice the price and staying at a terrible hotel in San Francisco. Because I'm so mad I gave the hotel a bad review on TripAdvisor and Yelp. Everybody loses! They should be consistent. I feel like I was trapped. Who do I blame? The hotel say $15 parking a day and we paid $40. Internet? They could not figure it out--we did. Ice? No. Fan? Only in the bathroom. TV? So dark it was impossible to watch and the adjustment was a max brightness. Totally trapped!

A group of us were touring Spain on heavy motorcycles, fully loaded up and our last overnight stay was a hotel in the mountains near to Bilbao. Unfortunately the pass up to the hotel was so steep and narrow one of us dropped the bike and very luckily no one was hurt. I had to turn around and go back down the mount and at this point flagged down a 4x4 vehicle that just happened to be mountain rangers. They said we should not be attempting to go up the roads as they were so bad but offered to take us to the hotel an alternative route to which we agreed. Then on the way up on the alternative road again it became steep and narrow.

I booked a room in Wildwood for the week using Booking.com and although the ease of booking the room was quite simple I later found out that I paid almost $370 more than the rest of my family who booked directly with the hotel. Booking.com should advise you of any and all promotional discounts from their hotels, which they don't. When I asked the woman who owned the hotel, she said this was normal practice with Booking.com. So I'm out $370.00 for using Booking. Big thumbs down!

Today I booked a room at a great hotel in NM. I reserved it, got a confirmation number and email stating that my stay was reserved. A few short hours later, I received a different email: "Thank you for choosing Booking.com. We tried contacting you by phone to discuss your reservation at The Lodge at Sierra Blanca, but weren't able to reach you. The Lodge at Sierra Blanca has been in touch with us today regarding your reservation **. Unfortunately The Lodge at Sierra Blanca won't be able to honor this reservation and accommodate you on the dates of your planned stay. We sincerely apologize for any inconvenience this may cause. We're happy to inform you that we have found a solution for you. We would like to suggest the following accommodations as an alternative, which we believe will suit your needs..."

A friend and I were planning a vacation to Universal studios in Orlando, FL. We used booking.com to search and book a hotel in our price range. However, they charged me for the full amount of the hotel 10 days before I even checked in! My account was overdrafted nearly 200 dollars, as I was counting on my next paycheck to pay for the hotel. I contacted their customer service via email and have been in contact with them for over a week. I received an email saying if I could provide certain documents, they would see what they could do.

I booked Hotel La Perouse in Nice via booking.com online. The return email advised me my credit card was declined and therefore the booking had not been made. I telephoned the hotel directly and was told the rate I had booked with booking.com was not valid and I could only book directly at a much higher rate. They confirmed that I did not have a valid booking with them via booking.com as payment had not been made. Therefore, I booked an alternative hotel in Nice.

We planned our almost seven weeks travel around Italy, and of course have searched for different periods. We went on chronological and were very aware about all the details. Booking.com's cookies were very aggressive and kept jumping backwards in time so we had to rewrite the desired period. We found a hotel to an acceptable price and reserved it, after checking the info was right. Booking came through successful, ahem it seemed! In reality it had booked one previous period, and we learned about that, when the hotel wrote a mail asking when we'd arrive. I thought it was a little early to ask, more than a month before we should arrive, but I wrote as soon as I had the opportunity (bad internet connection...).

I booked a holiday apartment on the 26th May 2015 in Puerto Pollensa Mallorca overlooking the sea. I received confirmation of the booking and was asked for a deposit by return, which I did. Then 2 weeks later I was told this apartment was no longer available but they could offer me another one which I declined as it was up a side street - no view. They then offered another one which did have a view albeit of a jetty outside the window But in Alcudia which is 3 km from Puerto Pollensa.

The only reason why booking.com even received one star is because customer service attempted to help retrieve the funds lost due to accidentally booking in the wrong state. We traveled from SC to PA (reservations Friday 06-19-15 through 06-20-15) and according to the website, we were 4 1/2 miles from the hotel and couldn't check in until 3:00. However, after discovering the hotel was booked in Florida, (St. Augustine) I called booking.com and went around in circles about the honest mistake. Booking said they can "give" me a refund for one day but not both. So I called the hotel where the reservations were made... The manager wouldn't give me a refund either because "it wasn't his mistake". I called booking.com again, same result. This was my first time having to call and complain about any online site. Very very disappointing.

An original hotel reservation made weeks before our trip began was revised during the trip with sufficient time for Booking.com to notify the hotel. We received e-mail confirmation that the date to arrive at the hotel had been changed. When we did arrive on-site, the hotel had no record of our change, had only one room left, and had charged us for a no-show the previous night.

I have to write about this in case anyone would like to start doing business with Booking.com. Our small inn in the middle of Europe is one of the keenest places to stay, about half hour from Prague. The stay is so great that we rarely get a rating below 9.0 on any servers - until now. Booking.com has done it. A guest stayed at our inn and although it is a non-smoking inn and all the guests are informed about this on Booking.com, vouchers and here upon arrival, this guest chose to smoke in our room. My colleague saw him and he tried to hide. We kindly asked him to stop, even though we would normally ask such a guest to leave. We had to clean up the room and the wall outside of the guest's window to remove the ashes from when he put out the cigarette.

Original problem: 1st hotel (Hampton Inn, a Hilton property) did not honor a non-cancellable booking made 1 month in advance. We suspect it was b/c of hotel overbooking in the general area and that our reservation was "conveniently lost" when the same room could fetch a much higher price at the time of the stay. We believe this b/c other party(s) to an event using a different OLB (on-line booking service) also suffered the same fate as us caused us to scurry on the evening in question to find an alternate arrangement.

Why in bold writing were we quoted 555. Total price 846 dollars. When total price was 1115 Dollars. Yes I fully understand taxes but was misled with mandatory charges. Why are they not included in your hotel price!!! Looking forward to your reply.

I book reservation on booking.com for Father's Day weekend and it was a nightmare. I never received a confirmation email nor call that something was incorrect with my account. I was on the telephone more than two hours trying to confirm my reservation. I had to book another hotel, since I never received my first confirmation. I finally talk to both parties to be informed it's third party and they do no refund. I would think of something is incorrect with a reservation someone from booking.com would have reached out to me before taking my money. Now, I am out six hundred dollars. Screw you booking.com.

Reservation **. We will never deal with this company again. They promise a best price guarantee and 6 days prior to checking in we find the same hotel, same junior suite, same nights at 700 euro cheaper! They said we are unsuccessful in our claim and have yet to hear back from them. Very disappointed in a company I thought was reputable! Something needs to put a stop to it!

Just 3 days ago I have made booking for hotel apartment in Las Palmas through Booking.com. After checking at least 10 times hotel that we have chosen, hotel price has been same each time. So we booked one apartment for 2 persons size 50 sq m and immediately since booking has been finished my credit card has been charged for 30 percent of total amount 70 percent of amount was to be paid later a few weeks before our stay there. I have got instantly hotel confirmation voucher by mail what is regular procedure. Then later same evening their staff member has called me to say that they don't have apartment with ocean view as I wrote in room request.

I booked my vacations on Booking.com to go to Euro Disney with my family. 2 days before my trip an agent called me to tell me that my reservation was cancelled because of problems with the hotel. She told me they were looking for a similar hotel/price in the same area. Unfortunately all they could find was a hotel more than 25 km far from the previous one, without public transportation near the hotel and more expensive than the first one. Also, they didn’t have availability for my full stay so I had to stay the last night in a different hotel in another city. On top, I was charged parking fee and a supplementary pet fee (that the first hotel didn’t charge). I made the complaint to Booking.com customer service requesting the reimbursement for the parking and the supplementary pet charge and I never receive an answer. The customer service of Booking.com is completely useless.

Booking.com company has let me down. I booked a hotel in Paris called Nation Montmartre. When I got to the hotel they had construction outside and inside. I took photos which I reported all to Booking.com. Even the fire exit was blocked with huge metal platforms. It was a unsafe, filthy, dirty hotel in a bad area. Booking.com after reviewing my photos talked to the hotel to get me a refund as I had to stay at another hotel. They all are saying no refund and no construction going on in the hotel.

Thoroughly researched hotels within 25 miles of 2015 US Open (golf) at booking.com. Found a room for two, Holiday Inn Express & Suites for $408. Best price I could find within 20 minutes of course. I sent the confirmation to my friend who will be staying with me. He went to Holiday Inn Express's website directly and found the exact same room, just a few minutes away, at a Holiday Inn Express & Suites, for $219. Same date, time, amenities, parking.

I have booked accommodation on Booking.com for a holiday in July after months of research and 6 months ahead before our holiday to be safe and to take advantage of the cheap prices. The Hotel that I booked via Booking.com cancelled my booking a month prior to my holiday due to some renovations happening there at the time. I have to mention that July is the peak of the high season in Greece with prices going up by at least 200 Euros for decent places. I called Booking.com who told me clearly that the process is: they contact the hotel and ask hotel if they can suggest any alternative accommodation. I asked the customer representative, what would happen if the hotel they find will be more expensive than what I originally booked because I have spent hours again looking for a decent place to stay, but all the well-priced options have been booked out.

Booked Holiday to Dream Gran Castillo resort Lanzarote Oct 2014, however trusted booking.com recommended room which was for 2 adults, 2 children (website had ages!). Did not realise that the Hotel classed my two boys age 1 and 3 as free or what it meant about using existing beds accommodation has double and a sofa/bed? I am dyslexic, 24 hours later contacted booking.com as I had been overcharged to swap to a special children's room for 1 child which was available and would have still been cheaper expecting this to be reasonable. After contacting booking.com and hotel neither was prepared to help. Awaiting request re swapping room reflecting price paid special child room or adding sea view whether need own travel cot, early check in and late check Out prices/arrangements.

What a misleading and fraud website. I booked a hotel today (15-June-2015) on their website, where it was showing final payment as SGD 661.50. I paid this amount. An hour later I got a call from my bank that there is a transaction of SGD 777. I called up Booking. They told me that taxes are included, but it clearly mentioned there that taxes will be charged by the hotel when I stay there. The website is so misleading that you don't know that taxes are pending as those are mentioned in a consistent small font never added anywhere. Customer care is the worst. Please do not book through Booking.com.

Was done very terrible to. I Booked a room.. got to the hotel. Reservation was never sent to hotel. Thank God the hotel had availability for my husband and I that night! I was even charged on my credit card for $17 dollars more??? I'm sooo done with Booking.com!!! It's Over!!! Never Again!!!

We booked a hotel to attend our daughter’s graduation in Bozeman Mt using booking.com. Shortly after they notified us that they had overbooked the property but they had another recommendation. Which included a promise to pay the difference (Since the other property was more expensive) once we submitted the invoice. We emailed the invoice and NEVER heard back! We have tried to call customer service and NO REPLY! People need to be aware of the unprofessional and untrustworthiness of this operation! NEVER use this for your bookings!!

Booking.com boasts to offer best prices, but this is not true. I made a reservation in May, and later, in browsing on the hotel website, I discovered that I could have had a better rate should I had made my reservation directly with the hotel, since they offered a discount to members of the Canadian Automobile Association. But then I could not cancel my reservation without paying a fee of $35, according to the policy of the hotel. I am very disappointed and will no more book with Booking.com.

Booked a hotel months in advance on the pretense of paying the hotel direct upon arrival. Only to receive an email from Booking.com 3 weeks before our holiday, stating that my credit card couldn't be used to secure the transaction and that I would need to pay the first night's accommodation via a bank transfer or use another credit card to secure the booking.

I reserved a hotel few months ago and cancelled the reservation 2 months before the trip. According to Booking.com all I had to pay was 10% of the deposit. Unfortunately the hotel charged me the full amount, and now neither the hotel nor Booking.com want to pay me back. Please share with all your friends that Booking.com is not a serious company and does not honour its rules. I will never use them again.

The ad said clearly "pay when you stay" and I was charged anyway.

I made a reservation for the Travelers Inn in Flagstaff, AZ. The same day I made the reservation, I canceled at no cost (so I was told). Received the email and thought it was taken care of. I received a call from the hotel the day I was to check in but missed the call. The hotel went ahead and charged my card causing a ripple effect to my husband's account. Now Booking.com is giving me the run around regarding my refund. The hotel states they did not receive a cancellation and will not refund my money. Booking.com customer service reps are useless and so are their supervisors. They have my cancellation and the hotels word that they've charged the card and all they can continue to ask for is proof of the charge.

I tried to make a reservation thru booking.com at City Marque Lambeth serviced apartments in London for four nights from 15-19 July. I filled the online booking document and submitted. One day later I received an email stating that a security problem occurred with my credit card and was asked to send another credit card detail or check my submission. I felt insecure and did not continue with this booking. And made a direct reservation to Hilton thru their website. 9 days later I received a confirmation email about my reservation at City Marque asking for the remaining amount??? I immediately contacted them, learned that they already withdrawn 500 pounds!!

This travel booking company does not deal fairly with customers, and I had a horrible experience. You better read the fine print very carefully, and I would strongly suggest you go to another more reliable travel site that places customer satisfaction and fair dealing at a premium.

Never ever use this website for your hotel bookings unless you want to screw your happiness. Unfortunately, I had booked a hotel through this website and later cancelled (two days before the check in date) due to an uncertain situation. When the booking was made, there was promising note on the webpage that FREE cancellation can be done until the last minute. Now I was shocked to know that the hotel had taken 100% booking money from my credit card for a cancellation made before 2 days of my planned stay at the hotel. My booking was made at the Durker Roods Hotel, Bishops Way, Meltham, Holmfirth. I am taking it further to spread the awareness against Booking.com.

We were robbed in a hotel booked through Booking.com. They refused to help us get compensation for our loss and refused to publish a posting that let others know it was an unsafe hotel. BTW Tripadvisor had posted a review of a robbery in the hotel (Maria Elena Palace Madrid) in the same month. Unfortunately we made our reservations before and didn't see the review. Booking.com only posts the good reviews.

An acquaintance of mine had booked accommodation for the June long weekend in Melbourne to attend a basketball tournament with her son. Her son then broke his wrist and they were unable to attend and were told due to short notice, a refund was not possible. I then offered to take accommodation as my son was offered a place in the team. The booking was made through Booking.com as far as I'm aware but most communication was with a Ms **. The property is 3/40 Thames St, Boxhill, Melbourne. The location was perfect for our needs with venues bring no further than 15 minutes away. That is unfortunately the only positive. Given we had arrived in the early evening, my first priority was dinner. I opened the cupboard to find a wok with at least an inch of oil in it and chopsticks floating in oil and a dirty bowl. I let ** know immediately via email including photos.

They didn't show that there was a pet deposit of $50 until I already booked the room, then charged me $52 to cancel it less than 10 mins after booking it.

It clearly states BOOK NOW, PAY LATER. However my credit card got charged. Misleading info. I cancelled my booking right after I read a bunch of complaints against this company and the fact that I got charged. Now I am waiting for the charge to clear on my account and not be penalized. I DO NOT recommend this company at all!!

I have booked a king room in Indigo Hotel in Brooklyn, NY. The room was not the same as it shows online. When I called Booking.com, the service was extremely inappropriate. I would never use this booking website again. The customer service representative was very curt and rude on the phone with an attitude on the phone. The supervisor was helpless and powerless. He did nothing to solve the problem.

Placed booking for 2 room (1 nights) 05/23/2015. When I was front desk, came to know that hotel is over booked due to booking.com software issue. It was a horrible day to find another hotel along with kids. I did call booking.com customer support and asked for the refund. Got confirmation mail on same day. On 05/30/2015 I got charged for $257.75. I did call booking.com customer support on 06/06/2015. I came to know that hotel charged listed fee and Booking.com and Manager did talk to me on that call and dropped my call intentionally.

Wanted to get a room for a motorcycle rally in Red River New Mexico. Went to booking.com. They got me a room that was 8.8 miles away but they failed to mention that you needed a goat trail or helicopter to get there. E-mailed booking.com with my problem and they wanted a screen shot of the hotel room where it said 8.8 miles from Red River which I provided and they completely blew me off. Don't go through booking.com. They have no customer service and only want your money!

The reviews in Booking are incomplete, inaccurate and modified by staff to not create a negative impression of the hotels. I had a horrible experience in Avignon. 2 hours after I had paid and left, the hotel listed me as a no-show. In Booking language, this means I am prohibited from providing a review. Booking made NO effort to determine the facts and after 5 emails and me sending a copy of my receipt, they finally allowed me to provide a review but warned me they might modify it to make sure it's "appropriate."

We booked a hotel in Chandigarh named Hotel City Heights through Booking.com. After reaching we got an adverse response from the receptionist and soon we were informed by the receptionist that they have no rooms available in HOTEL CITY HEIGHTS, CHANDIGARH.

We are celebrating my father being awarded an MBE. He has his investiture on Friday 13th June at Buckingham Palace. So I found an apartment just off Berkeley square for the event booking it through booking.com back in February. I received booking confirmation and also spoke to the owner of the apartment to confirm some things. Last week I get an email saying my booking had been cancelled due to an issue with the owner... I called booking.com who said the owner had made a mistake. Fuming that I have received a booking confirmation and so late in the day. The alternative offered is not suitable so I was back to square one in finding a property. I have ended up booking a hotel for 1000 for 1 night as everywhere is so busy. I have been really let down by this company and WOULD NOT BOOK WITH THEM EVER AGAIN OR RECOMMEND THIS BUSINESS.

I have made a reservation to Socrates Plaza Hotel for the dates 13.07.2015-17.07.2015 from Booking.com But for some reason I cancelled my reservation on 12.05.2015. My reservation was without any prior charges and I also received a confirmation e-mail from Booking.com that cancellation has been done without any charges. But yesterday on my credit card I saw a 520€ charge made by Socrates Plaza Hotel. I immediately wrote this issue to both Booking.com and Socrates Plaza Hotel but until this time I have not got any response from both companies. This is a really serious issue for both Booking.com and Socrates Plaza Hotel because my credit card has been used to take money from it, even if declared by the Booking.com that would never occur. And Socrates Plaza Hotel has used my credit card information to take money for reservation I have already canceled and even I have not before my stay. How could they charge such a money.

I booked a B&B in Penzance at short notice. The Booking.com rating was 6.1. I was expecting something clean and comfortable. The place was disgusting and going back to the Booking page I found 44 reviews 95% of which were in line with my findings. One person had to get meds from their GP to deal with the bed bugs. Their rating system is ludicrous, my feedback left a rating of 2.1 correctly but looking at the system it would seem that if you just leave on comment e.g. "near the station" that boosts the score. If this company has any integrity whatsoever (which I sincerely doubt) they would not have flea pits like this on their site at all. Presumably they have no policy of any of their people reading the reviews. I will be very loathing to use them again.

They were not helpful and they also said that their systems are right 100% of the time.... I cancelled my reservation because plans had changed and I had free cancellation and this is the most distasteful unhelpful "customer service" I have ever dealt with.... The supervisor was the worst of them all. I believe his name was **. I will never do business with them again.... And I travel a lot and I will find a way to get my money back one way or another!!!! Beware don't use this site for anything EVER!!!!!

DO NOT USE BOOKING.COM. My first time using BOOKING.COM to book my hotel stay in Hong Kong from USA for upcoming trip. Being a few dollars less per night than Orbitz.com, I gave it a try. PLEASE BE AWARE that Booking.com is only a travel agency acting as a middle man earning commission from hotel. After you confirmed your booking with your credit card, BOOKING.COM will then forward these information to the hotel. In my case, after completed my reservation online using my US issued credit card, I ended up being charged by hotel in Hong Kong in the local currency and also being charged a foreign transaction fee from my credit card company. This would never happened with all other websites such as Expedia, Kayak, Orbitz.com. DO NOT USE BOOKING.COM - you will have to read all the fine prints on its website and having to double check and triple check all the rules being posted on their website.

You can be charged for a room before you even arrive at the place. We found out the hard way. We booked a room with "special conditions", that meaning that you cannot cancel this room once you book it unless you give 30 days notice. We booked less than a week before, but they still charged us the cost of the full reservation, even with 2 days cancellation notice.

On 29 May I booked a family room for my son and two friends who will be traveling 3 hours on 2 June staying one night. Today being 2 June I phoned hotel to give a courtesy call to say my son will be arriving late and they said they had no booking for him. I was angry but the gentleman at the hotel said "Give me 10 minutes and we will sort it out," which he did. I then phone Booking.com customer services (oh yes don't think they know meaning of customer services). I first spoke to ** told her what happen and what they were going to do as far as compensation, her reply was "I will cancel the booking." I told her four times that is not what I want as I have already sorted it, I then demanded to speak to supervisor. He was just as bad, **. He said, "What do you want me to do? It was the hotel fault." (same as what ** said).

We picked a Sea View apartment in 5 Mamaia blvd, 900001 Mamaia, Romania. The picture in the brochure was lovely. We booked it and then the apartment sent us pictures of the ACTUAL apartment and it was HORRIBLE and told us we had to pay 1 night if we cancel!!! Booking.com did nothing! They said they would ASK the seller (who always refused). It's a con!

One day before traveling overseas I called Booking.com to confirm the hotel reservation which suppose to be non-refundable. I spoke to ** rep of Booking.com to contact the hotel overseas and tell them my 10 hrs flight will come late so I will show up around midnight. The contact information of the hotel were not accurate. When I reached the airport overseas on the following day I found warning email from booking.com that they will cancel my reservation if I don't show up in the hotel by 6pm, which is impossible because I have to take a car ride from the airport for more than 5 hrs to reach my hotel. I reached the hotel I found that my reservation have been cancelled. The hotel told me booking.com did so. My wife and I in the middle of the night in a country and city that we don't know have to look for hotel. Not to mention we have to move with our bags. We were coming from 10 hrs flight and 5 hrs drive.

I reserved a hotel in San Francisco 6 months in advance. The advertisement said that I could book now and pay later. The full amount ($1200) was charged to my card immediately. The reservation also stated that I could not cancel or make changes. Two months after booking, I received an email stating that the hotel canceled my reservation. In order to receive a refund, I would need to provide a bank statement showing that I had been charged for the stay. I have provided this twice with all personal bank information blocked out and only the last digits of the card info and the actual charge showing. Booking.com still insists that this is not enough proof to provide a refund. I asked that they contact the hotel directly to confirm the charge and amount, and they are unwilling to do so. I will not use this site again for travel.

I clicked by mistake and called immediately to cancel, only to hear a condescending customer service agent who absolutely out in no effort to help to get the funds back. DO NOT USE THIS SERVICE. THEY ARE MONEY-HUNGRY AND NOT CUSTOMER-ORIENTED. WILL TAKE YOU DOWN FOR PROFIT TO BE MADE. RIDICULOUS!

I hope other's see this review before they rent from Booking.com.

Please don't rely on the Best Price Guarantee Booking.com claim to offer and check other sites before confirming your booking. When I found my holiday accommodation almost £75 cheaper on Expedia, I contacted Booking.com immediately and was informed that because I hadn't taken advantage of their "free" cancellation price, which would in fact have added approximately 50 to the cost of my holiday, I didn't qualify for the Best Price Offer. The upshot is that I paid £75 more than I would have for 4 days accommodation through Booking.com than I would have done using Expedia. A lesson learned.

I booked a hotel in Kensington, London for the 2nd May - checking out the following day. Booking.com called me while I was in the area 3 hours before check in time to tell me they no longer deal with the hotel and they were moving me to a further and dearer hotel (not to worry - they'd credit the difference for me). The hotel they offered me was £200 more expensive for the 5 people I had booked which we couldn't afford, 1 person had to go to a friend's an hour away to sleep on a couch and the 4 of us stayed for an extra £20 with the transport costs taking it to an extra £80 which they agreed to refund. Not taking into consideration our extra time and hassle for the additional persons weekend due to their error. I got home and raised a complaint on the 6th May, no response until the 26th May from anybody - resulting in me calling from the only phone I have - my mobile - further expenses - further inconvenience.

I recently booked several motels with booking.com only to realize that they did not offer any senior or military discounts so I called customer service and was told that they do not offer such discounts and I am wondering why as other sites do offer them and why bookingS.com can't or won't.

I booked the Maitrise Hotel Maida Vale through booking.com. It clearly states cancellation up to the day before is free of charge. However the customer service explained the "up to the day before is not the day before". They did say they would do what they could to explain to the Hotel and try to get me an exception as I've been booking through them for 10 years.

I have been gravely misguided by your website causing me a loss of INR 79,958. I booked Hudson Hotel on 20 May 2015 for USD 1992. While booking, I distinctly remember that the booking was made under "refundable" mode. The website step by step guided me to do a refundable booking with one of the messages reading, that there's free cancellation of the property till ** date. Finally, there was an explicit message saying payment is to be made at the property. However, the booking required card details to be mentioned solely for "security" purpose. Trustingly, I mentioned my credit card details as desired.

They advertise "lowest price guarantee". I needed to add an extra day, so I went to the hotel's site to see if it was booked. If I had been able to book my five days through the hotel instead of booking.com, I would have saved $140!! But, booking.com gets you by saying they will charge a cancellation fee... even if you cancel immediately, NOT lowest price.

Had made a reservation for a 2 night stay at Landmark Holiday Resort in Panama City Beach, FL but it took a whole week for them to notify me that due to my credit being declined they had to cancel my reservation. I tried 3 times to update my credit info, even used other cards, called my credit company and they never saw any problems with my credit or with the hotel even trying to process any payment. I called customer service many times and they never could help, just kept telling me to contact the hotel, and the hotel kept telling me to contact Booking.com. No clear answer from anybody and decided to never book through them... or at that hotel again.

I had made reservations almost a month in advance for my brother's graduation in San Francisco and booked an apartment style one bedroom which included a kitchen. I was already charged then found out my reservation was cancelled. Prices had gone up by $100 and they took no responsibility. When I was offered another reservation, in which I would pay when I got there since I was still waiting for my refund, and was charged yet again. The website lied and said I was choosing free cancellation and that my credit card information was requested solely to book my reservation.

You are professional thief. You know how to grab money from innocent people. Please look carefully to this website (**) where is saying that "if you book then we will immediately withdraw the money from your credit card." You are just modern thief using all kind of illusions to take somebody's money without permission. But we are also learning how to deal with you. It is expensive for us but what can we do? From now Booking.com is a community of thieves where all the thieves are gathered together to steal money using digital technology.

We booked hotel in llandudno was told they have lift to all rooms but an ex. I booked 1st floor room for myself and wife and mother-in-law same floor. We arrived Monday to Fri booking. I paid on my card to Iris hotel llandudno they paid cash. Then we were told I was on 2nd floor and they were 6 flights up and lift broken. I am 55 and lung problems. Mother-in-law 78 heart problems. We tried the stairs and found couldn't do. So I ask for refund. We had hassle. They got cash back mine on card was told come back next day. I said no way as needed to find elsewhere accommodation.

Booking.com falsely list hotels as wheelchair accessible hotels when they are not. We were stuck at the train station late at night we went on the website & booked a hotel that claimed to be wheelchair accessible. I called the hotel & the man did not understand me because he primarily spoke French. The girl at the handicap office called & he said the hotel was not wheelchair accessible. I canceled within 20 minutes & still was charged. I called Booking.com & told them what happened. No help! No Guarantees w/ booking! No hotel has to give you a wheelchair room if you book thru booking.com. I lost my money.

The cost of our 2-day stay at Royal Bansko Hotel was supposed to be 35 Eur. Only when we booked, the HIDDEN costs appeared. There was no way to cancel, because we booked 3 days before our stay, and the deadline for cancellations is 2 weeks prior to check-in. The HIDDEN costs do not appear prior to booking, and they are 10 Eur per electricity and 50 EUR cleaning charge! It's a scam people, beware! So, the cost at the end for 2-day stay was 95 Eur, almost TRIPLE of the advertised. Shame on the Royal Towers Apartments, Seabrook Property Holdings Limited and/or Bamro Bansko for the hidden costs. Shame on BOOKING.COM for listing this property as the cheapest one, because it is NOT, for the facilities and services provided.

I booked a chalet for a family reunion. I got a confirmation email. Then I got a cancellation email from Callaway Gardens. They said Booking.com had booked an unavailable chalet. They were booked up. I had people coming from 4 states!! Never again.

Reservation hotel for my trip from Apr. 28 to May 2 - was made in Mar.10 in Viet Anh hotel in Da Nang, Vietnam with Booking No ** (Through partner Agoda) but in Apr. 22 I was informed cancellation of Viet Anh Hotel reservation and Booking.com suggested to change to Cham Hotel (Booking No **) with more high price and the differences will be done compensation by Booking.com after receiving the Hotel bill sent from me. In May 4 after finishing my trip the Hotel bill was sent to Booking.com. They once again confirmed that 476 US $ is amount of compensation will be done by Booking.com, when answering my E-mail. But after that there is nothing information from Booking.com. They forget their promise or they make profit by this way? Note: Cham Hotel disappointed me with its services and room condition.

I booked a hotel through booking.Com in Milan stay in Rome for one night. When we got to there we found out it was a condo not a hotel. The doorman was crude and rude. He wouldn't help us get into the room and waved us away like pests. I was horrified. We had nowhere to stay and had to go back to Milan late that night. Booking.com said the owner said we were a no show even though I send them my ticket and a taxi receipt from the high speed train. This was a horrible experience. Especially with no phone or wifi in another country.

I had my booked room canceled by booking.com after the hotel informed they were overbooked (a few weeks after my booking). Old reservation: **. "New reservation done by booking.com'': **. Booking.com offered me another option, which was 500% more expensive, under the argument that the difference would be paid after the invoice was sent.

In March I made a reservation for a trip we were taking in May. I received confirmation emails and thought everything was good. We booked a 2 bedroom suite in the center of the resort. Got to the resort to check in and was told they did not have a room for us. I was told this happens a lot when people use booking.com. They offered us a condo to stay in which was far from the center of the resort, did not have daily housekeeping, no room safe, and at the end of our stay it was up to us to clean, take out trash and strip all the beds. Not my idea of a vacation. When I complained to booking.com I was told they would look into it and get back to me within 7 days. I waited, never heard back from them. That was my first and last time using booking.com.

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This is the worst company I ever had the displeasure of dealing with. We booked 3 rooms months ago for The Preakness in Baltimore. We called to confirm with the hotel that they got our reservations and of course they did not. Booking.com put us in a Motel 8 that had reviews such as "bullets were in my walls". I would only recommend this company if you don't want to be guaranteed a hotel room. If we didn't call to confirm the reservation we would be out of town with no hotel room.

So I booked with the Boardwalk hotel in Panama City Beach, Florida and after checking the weather for that weekend I was going to be there, I decided to cancel my booking. So I called customer service on the Spanish line to cancel my booking trip and, also to know when I was going to get reimburse and as soon as I called I got my money 2 days after.. The bad thing is that the hotel charged me $45 just for cancelling so read your hotel cancellation policies before you book with them..

In and January I booked three rooms for an overnight stay in Liverpool. I paid in full as shown afterwards on my credit card statement. I rang the hotel 7 days before the trip to confirm the booking, just to be sure. Five days before the trip I get an e-mail from Booking.com that tells me payment hasn't happened and asking me to connect and give them new card details. Also "respond within 24 hrs or your booking may be cancelled"! Now the result of that cancellation could have cost me around a £1,000 in a lost ferry booking and holiday accommodation, so I was not amused! I sent an e-mail off to customer services and got a phone apology stating "human error" from a young lady that obviously had no feeling or heart and really didn't give a damn. Not good enough, no confidence with the site anymore. P.S. the hotel have confirmed the rooms are paid for.

I am still trying to reclaim a 75% overcharge from the Hotel Odalys Refuge Du Golf where we stayed from 4th April until 11th April 2015. The Terms and Conditions stated from Booking.com were that I would be charged 25% of my total price two days before arrival and the remainder 75% on arrival at the hotel. 100% was taken from my credit card before arrival and I was then charged 75% on arrival at the hotel. I noticed the 100% charge when I got home and immediately telephone Booking.com Customer service.

I cancelled a reservation through Booking.com for a room at the bay breeze inn in Oakland CA. less than 10 min after making the reservation, once my travel partner informed me that it was too dangerous of a neighborhood for 3 ladies and a child to stay. Booking.com sends me a cancellation confirmation stating it would take 48 hours to cancel (which would make the hotel possibly lose another reservation). My travel partner called and talked to a rep from Booking.com asking for help, getting another room in a safer area, and confirmed the bay breeze cancellation.

Back in April of 2015, my fiancee and I went to Hollywood to stay at the Trylon Hotel so we could get a double day dose of Universal Studios. When we had arrived at the "hotel" (it has no parking at all unless you wanna pay extra to park at the gas station a couple blocks away..... not mentioned anywhere in the review) they didn't have our reservation information. So I gave them our reservation number and they said they couldn't find it anywhere. They gave us an upgrade instead so I thought everything was gonna be fine.

I booked a hotel at Flamingo through booking.com and cancelled the reservation. I was told it would take about 5-7 business days to receive the refund. After that time frame has passed, I called booking.com and that is when they started giving me the run around. That Flamingo is not responding to them etc. After several days and multiple phone calls, they asked for my bank statement which I provided. I was then informed that it would take another 4 business days before someone gets back to me and another 5-7 business days from that time to get my money back because they are escalating the complaint. The complaint!!! I am asking for my refund back.

I had booked a hotel in New York for May 1 of 2015 checking out May 4th. They quoted me a price of $575.00 is all I would pay, I had also requested a floor of a higher level. Well when I got my bill it was $100.00 more than originally quoted, and the hotel was a 30-story hotel. I was on the fourth floor, I guess whoever took the booking cannot count. I did enquire at the front desk if all the higher floors were booked and they said no. So Booking.com this is my first and last and will not EVER use you. When I did try to call I was put on hold, then you have the wrong extension. "Oh you have to speak to this person" etc etc etc.

Two of us went to Sardinija, sleeping in Sassari. We cancelled hotel Marini and booked hotel Vittorio Emanuele, which is fine. But all the journey we were disturbed by booking.com about not cancelling Hotel Marini, which is not true. That's why they did not send confirmation of reservation few days before arrival, as they did for hotel VE. First day booking.com mentioned Hotel Marini is 1 of May, when we had to pay for the first night. Before that last mail I got about Hotel Marini was about my reservation in December 14. It was cancelled in booking.com system by myself. I checked once about a month after cancellation in booking.com system, and status was cancelled! Since it wasn't mentioned anymore I was calm.

I made reservations with booking.com and they led me to believe that I was booking with the resort. In actuality it was a third party vendor I did. It authorize to have my cc information. When I tried to cancel 24 hrs later they sent another email stating they talked to the resort Shores of Panama and the fees would not be refunded. I started making my own calls and had the resort send me an email stating that did not charge my card at all. If they had they would have refunded me my money because understood the reason I could not attend. After 3 or four emails back and forth between booking.com and the resort and finally got them on a three way call. It was at that time from ** we found out a different 1 800 number to a party in SC. This party called The Links is not directly in partnership with the resort and they were located in Myrtle Beach, SC.

Booking.com somehow managed to go from best to worst in a very short period of time. Whether it is problems with developers or just a simple negligence I don't know but the service is getting worst every day. When advertising your property they no longer allow you to take a deposit. The best you can get is charge a full amount 14 days prior to the guest arrival. What we wanted to do is charge a 15% deposit up until the day you arrive. Their explanation was "this is our new platform and that setting has been removed." Reading the reviews here though I can see that they do charge the guest a deposit. Well if the renter does not get that money and the guest is charged then where does the money go? In Booking.com's pocket?

I live in Canada and booked a reservation in the US April 14. Cancelled booking Apr 20. In 6 days the Canadian dollar fell, lost $50.00 in exchange rate. How can they claim free cancellation? They should not put through the credit card charge until cancellation fees start.

I took the time to make a review as I wanted to warn other people about BOOKING.COM - stay away! Here is my experience, hopefully it will save someone else $1300. I made an inquiry about a hotel I was interested in booking. They clearly advertise in bright green writing that there are FREE CANCELLATIONS. This appealed, as there were no deposit required either. I felt it meant should I find a better deal, or a room I might like more, I could then cancel that and book elsewhere. I mean why advertise in bright green writing FREE ROOM CANCELLATIONS if that isn't the case?

Booked 4 rooms for 6 nights each. Rate - 185 Euros/night for 2 night stay and 207 Euros/night 4 night stay. Hotel contacted us, due to "technical difficulties" they rebooked us somewhere else. It is not equivalent and is further away. Hotel is available for all the nights, 4 rooms each night for 608 Euros per night!

Booked one night in Tigon Blanc… Hue... Hotel doesn't exist. Found another hotel, we were charged 60$ and put in the cleaning closet, google hotel Hue. Next night booked another Hue hotel. When we arrived they said booking.com had overbooked. They found us a room removing friends and told us they would charge us the std rm fee of 25$ and not with the booking.com fee, which booking.com had quoted us at 180$. The level of commission and I'll service surely deserve legal action and big fines. So many reviews on this site but I cannot believe anything is being done. Is it? Or is this review site a waste of time.

I was quoted the charge for the hotel booking at a Holiday Inn in Woodstock, VA by Booking.com but upon arrival at the hotel, the staff informed me of an incidental charge that Booking.com didn't mention. The incidental charge was only 25 bucks, but as a matter of principle, it should be obvious that the incompetent online middleman should have given a "heads up". I advise to avoid middlemen whenever possible.

I booked a hotel with Booking for 10 nights in August and it stated that there would be ZERO charge until 1 week before. Then, the next day I saw I'd been charged over 5000 euros! In the small print they reserve the right to charge up to 60% of the total bill. I cancelled immediately, which was fine. But then Booking were not interested at all in asking the hotel to refund me. I've since called them 4 times to ask for the money back but it's still not on my card. I will never book with them again and want to make sure other people are aware of this policy.

We booked 2 rooms and tried to cancel these 2 months before due to a friend staying at the same hotel and leaving after 10 minutes. The Hotel was filthy with bed bugs and urine stained sheets. We submitted pictures and asked them to cancel our booking. In the meantime we booked alternate accommodation same date through Booking.com so they could clearly see we did not cancel for any other reason other than we was not willing to stay at a dirty hotel. Booking.com would not listen and said as it was booked on a no cancel booking. We would not be allowed a refund. We had valid reason with photographic evidence and still told no. Other members of our party had booked through Late Rooms-- same terms and was given a full refund! I will never book through these again and use Late Rooms in future...

I booked a room IN MY DAUGHTER'S NAME at a Marriott in NYC. When I faxed over the authorization to use my credit card info., the Marriott said the reservation was in MY NAME - even though the Booking.com reservation receipt plainly stated it in her name - I just paid for it. Now the hotel was giving my daughter a hard time because the reservation was made out for me! I called the Booking.com phone number on the receipt (on a Sunday) and guess what? I got a RECORDING and that so and so will be sure to call me back. RIGHT. It is now 5 hours later and NO ONE from Booking.com has called me back - not that I waited around for them anyway. I took care of the problem myself by dealing directly with the hotel. No way will I use any of these so called hotel discount places again - all you get is hassles! I'm done.