Booking.com Reviews

They informed me that it would be alright as the hotel had informed them that the credit card did not work. I then rang the hotel, spoke to a lady and explained the situation. She also said that this was alright. When we returned to Australia, our credit card had been charged for 252.00 Euros. We phoned **** on 4 different occasions and received the run around on all occasions. They told us on several occasions that they had contacted the hotel and they told us that their notes show that a phone call had been made to my husband. This phone call never occurred. The notes placed on their system were a total fabrication.

We are totally frustrated and even if we cannot get our entitled refund, we would like to make these people accountable for their appalling actions. To us, they are no better than thieves. The only difference is we know their identity. Imagine my husband, a 60-year old man recovering from a serious heart condition, our holiday already being ruined and then coming home to find the money stolen from our credit card and the people supposed to be responsible are taking absolutely no responsibility whatsoever.

I lost $67.00 in cab fare, another $27.00 finding another hotel in a cab on my own, ruined my weekend due to the fact that I had to stay super far from my family and friends and paid $15.00 back and forth to the hotel. Not to mention, the new hotel ripped me with their last minute rate. I wish someone from the BBB can do something with this third world service they are doing in America while taking people's credit cards info. Who knows where they fall under? I canceled my CC and ordered another one just in case Booking.com sells your info to a scammer.

Some of the guests complained to Booking.com about advertising these apartments, when they knew that there had been many complaints. I telephoned Booking.com and told a customer adviser that I could not risk traveling from the UK to New York to find that the apartment I was due to stay in was inhabitable. I asked the adviser if Booking.com could send someone to check these apartments and if they were as bad as the reviews have said, could they cancel my booking? The adviser, said there was nothing Booking.com could do and I would have to take it up with Metro Apartments. I pointed out to the adviser that the reason I booked the apartment was because of the nice photographs and the good review that was on the booking page. I also pointed out to the adviser that Booking.com had been asked by a reviewer, to take Metro Apartments off their books. I asked him to take a look at the reviews and he agreed that Booking.com should not have been dealing with Metro Apartments, any longer. The adviser still insisted that my complaint was with Metro Apartments and not them. I have contacted Metro Apartments and explained my problem with them. Can you please give me some advice?

Right after I saw an email with a reservation confirmed from booking.com, I got another email from the hotel itself that stated they don't accept American Express and I have to provide either Visa / Master Card. I was alarmed by their demand for another credit card to be provided since they already had my American Express and would call their action as an attempt to unlawful collection of private and financial information by website, considering that the original website booking.com that confirmed my reservation had American Express as one of the valid payment options and accepted a credit card and then a different organization (Royal Suites) states they require another credit card.

I feel that it is an abuse of my rights as a customer and the companies are using unlawful consumer practices and I'd like to place a complaint about it. Since I refused to provide a different credit card out of concern for the safety of my financial information, I asked that those two parties (booking.com and Royal Suites) involved settle the issue between themselves. I also stated that I want to use the credit card I already provided since it's suspicious to accept a credit card by one website and to see right away another email from a different Web site that represent that particular hotel itself that they don't work with AmEx.

So why would first website provide only options of credit cards, which are accepted by the place people book their reservations? Also, I offered to booking.com I could send my check which will be cashed 7 days in advance to the reservation date to settle the issue. However, booking.com didn't want to deal with me, sending me all the time to the hotel itself and that hotel canceled my reservation since they wanted one of two mention credit cards (Visa or Master card).

I don't think I have to deal with hotel (Royal Suites) at all if I booked my reservation on a different site (booking.com) even though they don't charge anything. I'm asking to consider my complaint. My credit card information was stolen the way two web sites work and my consumer rights were abused. Finally they canceled my reservation using their rule that if I don't provide a different credit card in 24 hours, my reservation becomes canceled.