Booking.com Reviews

I placed a booking for a 4 night stay at Grafton Beach resort in Tobago with Booking.com. I choose the option to pay at the Hotel. I was sent a confirmation by booking.com for a total charge of $420 US including taxes and services charges. When arrived at the Hotel I was told that they had to charge in local funds which I agreed to and expected a slight difference. The total that was given to me for the charges seemed a bit higher but I had to pay it as I was already there at the hotel and was meeting another couple who I had made a booking for 1 night via expedia. They paid for the 1 night in local funds and I paid for the 4 nights with credit card.

With a terrible user interface, booking.com was extremely difficult to use as a hotelier. Booking policies were very hard to customize, resulting in reservations we could not accept coming through. Worse, it was super easy to open an account but they made me jump through 25 hoops to close it. No way to do it on the website, I had to email three times to get them to close the account, months later. So many better options out there.

We have a holiday apartment which we recently listed with Booking.com. Apart from being more expensive than the other three agencies we use, Booking.com is very user unfriendly, does not take money from the client and has one of the worst customer service follow up that I have encountered. The only booking received originated from North Africa and was a no show. There are much better sites out there.

I heard back from Booking.com immediately, only to realize I'd booked for Nov 11th, 2 days from now by mistake! Therefore there would be a cancellation fee since it was obviously under 30 days. I meant to book Feb 11th groan. They reached out to the hotel immediately, as did I, and they cancelled my reservation. That was amazing response. I don't usually leave negative reviews, but I was so surprised by the cancellation fee thinking I'd booked for Feb. Thank you Booking.com! I am NOW impressed with how quickly you resolved my complaint and well lack of attention to detail!!!!!! thank you!

I booked reservations at the Las Americas Torre Del Mar hotel...non-refundable Executive Room..thru booking.com. We booked flight reservations thru Jet Blue. We were scheduled to begin vacation on March 5, 2015. Jet Blue cancelled that flight to March 4. I called Booking.com. They said no problem they would contact the hotel, change the date and email confirmation. Additionally, reservations made at the hotel October 8, 2012 with Booking.com was never charged to my account. Called today, Nov. 7, as I did not receive confirmation or charges to my account. Found out that the previous customer agent neglected to tell me that I could not make changes as you can't make changes (adding additional nights) to your reservation. This is the first and last time I will deal with Booking.com.

I have booked through Booking.com a few times now and I was satisfied with their service. But when it comes to troubles with the accommodation they provide, their service ends.

I booked a hotel (Gasthof 't Zweerd in Ypres) via Booking.com. It turned out that the hotel was not as described on the Booking.com website (dirty, smelly and damp). Obviously I had no choice but to find another hotel and so agreed with the manager that we would not stay. On return to the UK I discover that the hotel had taken monies from my bank card (because Booking.com had given the details to them). Booking.com have completely failed to safeguard my family from an unscrupulous hotel that not only isn't as it describes on its site but has stolen money from me. Avoid this company if you value support and online safety.

I booked 6 nights in NYC thru Booking.com. The rate for the room posted was $200. At check out the total was $1308.87. I thought the difference might be due to taxes and fees, but no. After you paid it tells you that the taxes and fees are extra. Later to find out on one of the nights I was charged $359. Booking.com does not give you the break downs of daily rates. They can put in higher rates on one or two days, that is where they rip you off. I called Booking.com and made a complaint. The operator said to call and ask for details every time you book and read the fine prints.

It took several emails and telephone calls to booking.com, The Nob Hill Motor Inn, including an email & a phone call to Hiten Patel, the owner of Trikon Hotel Group (which Nob Hill Motor Inn is a part of). I never actually spoke to the manager or owner of The Nob Hill Motor in, but the front desk staff were nice enough when I called trying to reach the manager.

We have completed a tour of Germany using Booking.com. We booked the hotel Drei Mohren in Partenkirchen for two nights. Booking.com site indicated limited availability in the town and said this hotel had only one double and we must pay considerably extra for a suite. When we arrived the hotel was almost empty so we had been mislead. I posted a review of the hotel (excellent) and in the comments indicated a warning about the above. B.C (surprise) said that I had posted a review without comment, a deliberately misleading lie. They did not respond to me about the issue.

Booked a hotel in Cambodia with credit card and all and upon arrival the hotel could not find my reservation. I ended up staying at a different hotel. Booking.com still shows the booking completed and is asking me to review the hotel I didn't stay at! The only good thing was my card was not charged! You cannot rely on booking.com. Go direct or use Agoda!

I booked motels by Booking.com two times. The first was Hill Country Inn in Marble Falls (TX, USA), the second - Motel 6 San Antonio Ft Sam Houston (TX, USA). Both times I had a problem with payment. I don't know why but payments were charged off from my credit card twice. I've just sent email with my questions to a customer service of this site. I wonder to know what the problem is. And of course it isn't convenient at all to think about these stuff when you're on vacation.

Almost always disappointed with this website! The main negative point is that when you book a hotel with them they give your card details directly to the hotel. So they have it printed at the hotel in their files. It's not the safest way. Hotel can do with your card whatever they will want, and then to solve the problem you have to live the hell! Exactly this situation happened to me now. And probably is the last time I book anything with that site. There are other sites that don't give your card details to hotels, so if problem happens, it is more easy to solve it. With booking.com you will solve it forever. Getting mails from their employees that write like robots, but not humans and only ask and ask more and more details.

We booked Wyndham La Belle Maison in New Orleans over 7 months in advance; paid Booking.com $900 US. Ten days before our reservation we called to confirm. No problem. Five days before our reservation Booking.com sends us an email claiming “the hotel has had a fire and your room is under renovation” (upon questioning Booking.com said the hotel called them - Wyndham says they had no fire). We are now trying to get another hotel and Booking.com wants us to pay for it up front and then fight them for our $900. Last time they cancelled us they told us that the hotel closed down. They said they would pay the difference between the hotel we booked and the one we had to find driving around San Diego at night in a rental car. It took over 2 months of repeated phone calls to get our "difference" money back.

Very embarrassed to say when I had a better look the holiday that was being sold on another site was not the exact same one that I had booked I did write immediately to Booking.com to explain and apologise, in future when they refuse a price match they should point out if the comparison is not exactly the same then I would have realised immediately.

Today I made a booking through bookings.com for 29 Nov 2014 for The Cabanas Resort at Sun City as we are going to watch a show at the Super Bowl on this date. After doing an availability search on the date that I wanted I selected the book this room button & went through the payment process. Once the payment verification was done I received a confirmation only to find that the date was booked for 29 Dec 2014. I immediately called them to notify them of the mistake. They said they are not aware of any glitches in their system & they cannot change the dates because the venue was fully booked on the 29 Nov 2014. They also said that if I wished to cancel the booking for the wrong date that I will still be charged the full price due to it being a special price offer. I will never make use of their services again & will never recommend them to anybody.

When I initially booked accommodation at Grimaldi Apartments in Italy through Booking.com, it said I could "book now pay later", & "refundable" if given enough notice. Once I booked it, I was charged immediately! The confirmation email said it was nonrefundable, more charges on top of amount paid are owed at the time of arrival! A fee to cancel also applies. And then the other day I received an email saying that even if I don't show up, I'm also going to be charged a tax for the accommodation on top of all other charges! I don't believe this is fair, considering that if the information was disclosed before booking, I would not have made the booking!!

We had booked an awful room, curtains that didn't close, bugs on the wall, painting falling in pieces from the ceiling, and hookers and drug dealers actively "working" on site. We didn't stay for all of a few minutes, long enough to walk in the room, look around, and find another place to stay. A refund from booking.com is not an option, it's an expectation. By representing this place and giving it a decent rating, even though the reviews were questionable at best, they have contributed to committing a tort and misrepresentation. Either we get our refund, or we're taking legal action.

I used Booking.com to make a reservation at Comfort Inn San Diego, and a day later I had to cancel it. I clearly remember clicking on the link to cancel the rooms, stepping through the transaction, and hitting the final 'confirm' button. After my trip, I noticed that Comfort Inn charged my rooms to my credit card, even though I had cancelled my stay and had not used the rooms. When I called in, Booking.com claimed I had never cancelled, and in fact, the hotel had informed them that I apparently called at 5am on the day I was supposed to check in to say I would be a day late. I never called the Comfort Inn. My guests never called the Comfort Inn. We were in the air with our cell phones off when this suspicious call came in.

The web page shows Piazza Ferrari as the Hotel site. It is hundreds of meters away down ** September Street. The Hotel is seedy and the cost 176 euro 2 nights 2 persons was in excess of the 146 euro on the www site. The room was clean but away from the reception area. I saw no fire escape procedure anywhere. The 2nd night at 2am erupted when an adjacent room male and female occupants had a continuous verbal and physical fight to 6am. I complained but management were useless and would not chase up the police. The breakfasts and area was cramped with a narrow table and cold tea and coffee and one cold boiled egg. 5 euro for breakfast and another 5 euro for any other type of egg.

I made a reservation on October 23, 2014 for Misty Mountain Ranch B&B and Cabins. Check-in 29 November Saturday. Check-out 5 December Friday. Booking.com site said I had until November 11, 2014 to change my mind on the reservation. Misty Mountain Ranch charged my account the very next day! Booking.com said they could charge my account a "deposit" 14 days in advance as in immediately. This unexpected charge has caused my checking account to go into the negative and I will most likely be charged overdraft fees.

I booked two hotel rooms 8 months in advance of the stay using booking.com. These rooms were to be used by two vendors I had hired to video graph my daughter's wedding. I confirmed the hotel rooms on September 29 with the hotel directly - The Relax Inn in Waynesville (AKA The Rodeway Inn). I told the hotel the individuals would not be checking in until after midnight. When they arrived at around 12:30, the front desk told them that both rooms had been given away because booking.com never provided them with credit card information. Booking.com has failed to provide me with an explanation from the hotel, which conveniently seems to have computer issues. I have followed up several times and booking.com has not responded. DO NOT USE THIS SERVICE! THEY DO NOT RESEARCH REGARDING THEIR HOTEL PARTNERS AND DO NOT PROVIDE ANY BACK UP WHEN THINGS GO WRONG.

I just have returned from a trip in Dominican Republic, hotel Grand Occidental. BEWARE!!! IN THIS HOTEL OPERATES A GANG OF THIEVES. THE MANAGEMENT NOT INVOLVE ANYTHING. DON'T STAY THERE!! This gang stole all the money we have in our wallet, in our closed room. That means 1200USD and 150 Euro. What shocked me is this attitude of disregard and lack of interest that we received from the hotel, its leadership, who had not the good will and good sense to listen to us, to meet us. Manager's name is confidential, so we were told, and the manager has more important things to do than to meet some tourists who were robbed in his hotel. We left this destination with a bitter taste. This holiday which should be the dream was the worst holiday ever.

I stayed in the Carolina Hotel Athens. The obnoxious smoking owner on checkout try to overcharge me. As I refused to pay the overcharge he didn't seem to care. And now I know why--booking.com gave him my credit card details. I left by paying cash and he then deducted the amount from my mastercard. There is nothing booking.com or my bank will do about it. So the cheat at Carolina hotel Athens has ripped me off with the help of booking.com

Booked a room in Chaing Mai and confirmation email back to me was over triple amount I agreed on. Then it turns out this place has no refunds even 2 months in advance. So instead of my budget $55.00/nt. I'm paying $175.00/nt. Of course there is no getting a hold of Booking.com. There is some price changing scam or something going on.

Had reservations through Booking.com but 5 minutes upon arrival they said computer was down and they would not honor reservation or help in any way. Don't use any of that.

My family planned a trip to Austria to the Tyrol 6 months in advance. For accommodation we booked via BOOKING.COM 4 suites with one of the site's providers. My parents booked a 1 BR suite and requested for additional three 2 BR suites each, as me and my brothers each have kids. Small kids (This is important). When we got to the site we were surprised to find out that the hostess provided with two (not three) 2 BR suites, another 1 BR suite with no windows in the bedroom and another small room with 2 beds. She explained that she has an issue with one of the guests and she will have an additional room for us the following day. This was the first issue, as my 70 years old parents had to stay in a small room with two separate beds instead in a 1 BR suite (That has both a bedroom and a living room).

In June 2014, we used Booking to book a hotel in Torba, Turkey for one day in Sept. The hotel was closed and there was no staff. There were no other guests. There was a group of men just inside the hotel grounds who were clearly not hotel staff. One was abusing a dog. Someone finally came over to us and asked us to leave our credit cards on a small kiosk about 20 feet from the street while we went to our room. We refused and waited while this clearly inexperienced person photocopied them. We were put in a small, brown wooden building at the back of the property that looked nothing like the stucco hotel in the Booking picture.

We were not overcharged at out hotel by booking.com, it turned out the hotel gave us the wrong information so we withdraw our complaint and would recommend booking.com

We are listed on Booking.com. Although we have had many bookings through them I find that when we do need to contact customer service their agents are extremely arrogant and rude. We recently had an overbooking on a room although on our calendar it is marked out as booked already. They won't budge and say it is our fault as the system won't make mistakes. We are liable for the commission and any other fees associated with finding the customer alternative accommodation. I find this extremely high handed and they won't entertain the fact that it could be an error on their part. Even if the client agrees to cancel and understands that an error was made they still insist on this policy. You cannot speak to anyone other than a call center agent which is also unsatisfactory. So they will make 2 commissions now for the same period for one room! Bonus for them, even if it is possibly an error on their side!

Before trip I received a phone call to recommend I cancel the credit card I used for accommodation booked through booking.com in London. I was told there was a very advanced scam using 15 properties and that now they had been removed from the listings. I also made bookings throughout Europe and Dubai. I did cancel my card and the new details I did not forward, all other bookings stayed on my old card. Towards the end of the trip sitting a five hour transit in Austria on the way to Dubai I see an email saying my accommodation will be canceled by 6 p.m if I don't contact hotel. I frantically emailed hotel and booking.com advising them I would be mid flight and will arrive at midnight with children and I needed confirmation the room will be waiting and if anything that needed sorting could be sorted by the time I arrive. Since one night's payment was taken time of booking.

I made a reservation for a hotel in Copenhagen and received confirmation of my booking. It outlined that I was able to pay upon check-out and that no booking fees or other costs were charged. Imagine my horror when the full £418 for the room was taken from my account. I contacted the hotel who were unhelpful and said it was a non-refundable room. Booking.com say my confirmation email was correct and that I had only made a reservation and should not have been charged anything. At the moment it doesn't seem like either are taking responsibility for this huge error and I am so disappointed in both!!

I reserved a room for three nights with Booking.com and they guaranteed that I could change the reservations by a specific day which they allowed me to do. What they didn't tell me is that they would raise the daily rate to the going rate on the day I changed it not when I booked it so it really wasn't worth it. I would not use them again!

Booked a hotel stay in New York through Villa.com - part of Booking.com, thinking it was cancellable for free, unfortunately not. Even though I emailed Booking.com literally 5 minutes after the booking was made, the hotel refuses to waive the almost $1000 cancellation fee. The hotel has since agreed to refund the cancellation fee if they resell the room, but they won't respond to my emails. Booking.com have not provided me with a senior contact to get this resolved and time is running out to get the room resold. Help!

I had very bad experience with booking.com. I have made a hotel reservation # ** and cancelled it due to weather conditions. CSR said they will talk to hotel and get it cancelled. But they got back after 1 day of actual stay and said it can't be cancelled and amount is charged on my card. Bottom line is never book anything through booking.com. Booking.com is leech, sucks your blood and money. It's really bad bad bad customer experience.

We have just withdrawn our hotel from the Booking.com Website. We have had far too many problems with poor customer service and arrogance. WE have a very good reputation but Booking.com is not the place to keep that reputation. They have totally failed on every occasion to resolve situations. Customers should remember that at least 15% of what you pay goes to them but they provide nothing for it. Booking.com will always blame hotels but actually we want customers to come back so it’s not in our interests to give them problems. We work hard for quality gradings and won’t have them thrown away by a poor agent.

Booking.com has said they would be refunding a total of $10.00 after the hotel refunded a 15% discount on each of the two rooms we booked. However, while Booking.com says the hotel never informed them they did not have King rooms available, the hotel says they have the necessary info to show they did inform Booking.com they did not have King rooms available. It is one's word against the other, and the consumer is caught in the middle. We feel Booking.com could have given us a better discount than the 2% they say they are giving us. It has been 4 days and it is not deposited in our account.

I booked a hotel in Dubai through Booking.com. I was charged the incorrect rates with a difference of 1000 AED. There were hidden charges and this was non-refundable. The customer service was obstructive and deceitful. I hope Booking.com goes bankrupt.

"Children friendly apartment" - We have booked an apartment in Croatia with very nice photos. When we have arrived there, we have found out that there is a 2 minutes steep several flights of stairs to access the apartment - an ideal place to a baby stroller :( We have left and found another accommodation. Booking.com was "investigating" for several weeks and then came to the conclusion - provided by the agency that photos were OK and we are the stupid who can't see well without any refund. DON'T PAY IN ADVANCE, because NO ONE will REFUND YOU if the place will not be as advertised.

Booked with booking.com an apartment in Malaga Spain. When I arrived at the office to pick up the key, it was closed. Had to find another place to stay. Filed a complaint about it with booking.com and they did nothing with it, neither did they reimburse me the money which was withdrawn from my credit card.

I booked for the first time through Booking.com, hotel rated 6.2 out of 10. Hotel from hell, Yelp actually has it right. I had the same horrible experience that 9 of 10 Yelp users expressed. Booking.com sent me the survey form. I gave the hotel the scathing review they deserve. It is not posted on Booking.com. Tried to get them to help with a partial refund, nothing.

I have been faithfully using Booking.com for the last 5 years to make all my hotel bookings. But I had a terrible experience with them, and will NEVER be using them again. I had made a booking for a hotel in Salzburg through them back in July. However the owner offered me a better rate than Booking.com so I then proceeded to cancel my booking with Booking.com. The owner of this hotel informed me that all transactions were to be done in cash, so I did not have to provide any credit card information for the reservation. However much to my surprise when I had to cancel with her due to a family illness 3 weeks after I had cancelled my Booking.com reservation, she accessed the credit card information I had provided to Booking.com 1.5 months ago and charged me a 200$ late fee!

I arrived at the hotel at 7.45pm with my two children. Booking in times were 4-6 pm. But I called to say I would be late. On arriving there were people drunk at the door swearing so I told the children to wait in the car. I asked the young man to show me the room. He took me up some very dirty stairs to my room. When he opened the door the smell of smoke hit me first, then the sight of an elderly couple lay on the bed :-/ I were told the room would be sorted for us later. It was already 8.05 pm at this point. There was no way I would leave my dog there, let alone my kids. The av no took a £45 no show fee!! I want my money back but Booking.com don’t seem to be able or want to help me.

Advertised that hotel allowed pets with no restrictions. Booked reservation and upon further investigation (contacted hotel) that pet policy is dogs <20 lbs. Reservation was non-refundable and subject to fee without full disclosure.

Booking.com has talked to the hotel and the latter has refunded my money. It looks like it was entirely the hotel's fault. Booking.com did a good job fixing it and I will use them again (but will, of course, check my bank account carefully!) I would have given them five stars if they had sent me proof of cancellation on the day I cancelled.

I booked a room on Kayak, not realizing Booking.com was the reservation agent. After I give my credit information to reserve the room, Booking.com sends me an email and not until I tried to cancel one of my nights one week before arrival, that I learned the charge was NON-REFUNDABLE. NOWHERE was this ever stated up front. BOOKING.COM told me I was on my own to work it out with the hotel; however, THE VICEROY in Snowmass, Colorado has no interest in helping. They were incompetent and deceptive.

We recently went on this site to book a couple of nights in France. Due to a fault on their system stating that a room was no longer available, we booked a different one. Checking our email we found both had been booked! We immediately cancelled one only to find that they had levied a cancellation fee of half the cost of the stay! I spoke to 3 different members of staff, all of which were rude - implying I had been lying and hanging up on me. We will never use this company again.

I booked an apartment rental in Belgium through booking.com which required a one-night deposit. Our travel plans changed and I cancelled the reservation according to the written policies and within the deadline so I should have been issued a full refund. I have been in contact with the company for over a month to try to obtain the refund. They asked for my credit card statement which I supplied but then I have not heard back regarding any status update. I am getting increasingly frustrated with the lack of responsiveness and their inability to issue the refund from the company in Belgium.

I booked at two night stay at a hotel in PA. I did this a few days in advance as I knew were passing through a town. It was free cancellation until 6 pm the day of arrival. I checked into the hotel at 3 pm and when I got to my room, I looked up the hotel website to see if they offered a business center as I needed to print a coupon. I noticed that the standard rate for the hotel for the two night stay was cheaper than I got it for through booking.com. I sent an email directly to the customer service at booking.com with the hotel website link and the room was still available, to get an adjustment. Too bad, booking.com told me that the price that day was a no cancellation price, not the same that I booked.

Booking.com did contact me after my bad experience with the Sterling Hotel in Sacramento. I understand it's not their hotel, and things will happen. At least they value their customers and went the extra effort and actually provided some customer service to make a bad situation better. For that, I say bravo. Keep it up Booking.com and kick the BS hotels off your service.

We are so excited to be going to Budapest in two weeks but unfortunately the holiday now has a cloud cast over it. I'd booked at a budget hotel via booking.com and saw good reviews. I clicked on the tariff that offered free cancellation by 25 September. My confirmation email gave me different information and told me that it was a non-refundable rate. I queried this and was told it was my error. I work in IT and very rarely click on the wrong thing so am fairly sure I didn't click in error. I've researched other cases and I am not alone.

Wrongful Deduction - Cancellation Fee. I am surprised that your management chose not to comment on this matter, but rather make private calls to HOTEL ARMONI!! I have Zero satisfaction in this transaction. Initial reservation was not made by me but for me. I intervened in response to an email I got from Booking.com that the card used to make my reservation failed and that I should call the hotel quickly!!! This I did just before boarding and the hotel manager "Sydney" said he needs another card right away. Note I was boarding a 6-hr flight from Lagos to Paris via London by 11 pm. The response mail I got from the hotel did not mention any penalty terms at all. If I had known, I would have chosen to arrive Paris and walk up to any hotel!!! Once I got to Paris 7 hrs later and informed the hotel that I no longer needed the room, I was told that they had deducted full 3 nights stay at 645!!!! That they cannot do anything without instruction from Bookings.com. I see this action by the hotel possible just because I provided my card details and leaves me with a horrible and regrettable customer experience. Consider this as my last individual communication. You will be hearing from the Dutch Consumer Protection Agency.

Earlier this month I needed to quickly book a three night stay to attend my father's funeral. Online, I typed in hotels and the town where I needed to stay. It lead me to booking.com where it was stated free cancellation and low price guarantee, so I booked the three night stay and went to hotels.com to see if there were better rates. The same room was $20/night plus tax cheaper so I booked with them. I logged back in to cancel the booking.com rooms and was informed that since it was within 24 hours of arrival, I would be charged for all 3 nights. Logging back to hotels.com gave me the same response. Shame on me for not reading the small print, but at the very least, I believed they would honor the low price guarantee. I e-mailed both receipts to the exact same rooms that were next to each other and they refused. Lies, lies, lies are the standard for booking.com.

I made 2 separate bookings at the same hotel through Booking.com. I then phoned them to have the booking all merged together under the one booking to avoid any problems. I was informed that both bookings were merged together as an individual booking. I cancelled well before the free cancellation period ended yet 2 days ago, to my surprise I received an email from Booking.com with tips about my upcoming stay at the hotel concerned.

I booked the Dorint Wiesbaden in Germany through Booking.Com and it was one of the worst hotels I have stayed at, the facilities and room were nothing like what was shown on the website. I used the Booking.Com to write a review which I made sure was professionally worded however Booking.Com will not publish it as clearly they do not want to upset the businesses that use them. When travelling through Europe, I mostly used AIRBNB and from a lot of feedback I got a lot of these places have moved away from Booking.Com because of various issues.

I recently went online to look at rates for hotels in Savannah, GA. I went online with Hotels.com and I guess booking.com? The reason being is that these seem to be the exact same company. I found a hotel but was not comfortable with the location. I called booking.com to cancel the booking and to get a better location that they could recommend. I did not have my booking number so the guy looked up the reservation. He cancelled it and sent me a confirmation email. I went on my trip. I noticed funds being taken out of my bank account. When I inquired with my bank, they told me it was a Homewood suites in Savannah. I did not book a room with Homewood suites. I called booking.com which was a surprise to me because I dealt with Hotels.com.

I booked a hotel at Booking.com website for a hotel close to the airport of Hong Kong using their filtering process. Turns out there was an error on their website and they advertised it wrong and the hotel is farther away than advertised, a lot further away. Now we've basically been told "find a way there or lose out on your money" as they will not issue a refund. What great class they have shown in protecting a habitual customer of theirs... I will not be using Booking.com ever again in the future.

DO NOT USE BOOKING.COM. Long story short, they just plain ripped me off for $300. I'm making a small claims against them.. Don't go through them!!

I wrote a page for my review about Royal Plaza hotel in Prague, Czech Republic. I booked this hotel through Booking.com and when I checked to see if my review has been posted... surprise. It says "my note is 2.5 and there is no comments". Well I wrote a lot about how nasty and dirty this hotel was but nothing showed up on their page. I e-mailed Booking several times about this review and nothing yet. They are not posting bad reviews for sure, but the "good" ones. I will never book anything through them for sure.

I asked for a refund on compassionate grounds. I was told NO Problem, by phone and Email but I have had nothing but Problems from this BOOKING.COM. Would not recommend them to anyone. Straight talk and action is all the customer should get and is all that is expected.

Very bad politics. They do not stick to terms and conditions from the contract that we both signed before cooperation. As a result most good renters are taking their properties off the site and only the low quality ones stay and even they are not happy with the way this company treats renters. So as a result the guests that book through this site are not treated the same. We have removed our listings from their site after a lot of problems and after having to pay for their mistakes. Terrible company.

I made a reservation at the Best Western Ingram Park in San Antonio, TX through Booking.com on 8/8/14. I arrived there on 9/1/14. When I got there I showed them my email from Booking.com but it was not in their computer. Apparently Booking.com neglected to advise them or confirm this booking. I had to pay full fare for the room. Next time I will go through another service since I cannot count on yours.

I travelled to Greece in August and for the month leading up to our trip had the worst experience which had resulted in us being 540€ out of pocket and with a terrible level of service from Booking.com.

We had booked a cottage in Newfoundland for two days. We were given a booking confirmation number and our family of five was excited to spend our last weekend together at this cottage. As we were leaving for the cottage I received an email from the owner telling me that his cottage was not available and that Booking.com had double booked. We were so upset and had bought groceries and packed up the car. I frantically called Booking.com and spoke to someone in customer service who said that she would have a superior contact me within the hour. NO ONE called and I had to find a place myself. There was nothing available anywhere in the Trinity Bona Vista area and after spending hours on my cell phone racking a bill up of around $300, we booked ourselves into a hotel in Bona Vista that was not up to our standards and my children had to sleep on a floor. Thankfully the staff were kind enough to let us stay in the room with 5 of us.

After I contacted Hotel Lleo directly myself. They very kindly allowed me to change the date of my reservation for only a the difference in the rate of €13. Booking.com could not help me and it was only when I respectfully explained my situation to the Hotel that I came to a satisfactory resolution. My attitude towards Hotel Lleo was very poor as a result of contacting booking.com but it turned out to be positive when I contacted them myself. Moral of the story - don't bother with booking.com "customer service", go straight to the hotel to explain your situation and ask nicely.

I've been a good customer of Booking.com over the years. Almost no complaints until this summer. I have a reservation to a hotel in Rome, B&B Ajroma for 2 days in July 2014, but for some reason, I have to cancelled it because I was ill and need to seek emergency attention. The email about cancellation from Booking.com clearly stated that I only need to paid the first night. I understand the risk and no problem at all, until I look on my bank account and the hotel charged me the whole bill. In the first 2 weeks after I reported, Booking.com and B&B Ajroma has understand the mistake and they promised me to refund the money. I waited patiently, but after 1 month passed, there is no money transfer at all. Then I asked again. Once again, they told me to waited patiently and they also said that in the day after they will send me the proof of transfer from B&B Ajroma. After 5 days passed, no news. Then I have to asked again. And still no news until now. The problem getting more complicated for me, because I need to back for good to my country and I need to close my bank account in France. So I need to know when they refund my money. And I really getting my nerves, and I feel betrayed since I am a really good customer for them. :(

Having used booking before and without any problems I used it yet again. Unfortunately soon after I got really ill and the whole getaway plan was cancelled. I called the hotel to let them know what was going on, who then told me to contact booking since they had no access to my account. I did, and after being on hold for 20 min they told me to call the hotel. Can we see a pattern here, they told me again to call booking and we did this for about 2 hours. Booking is supposed to call me with a reply, but if I have already talked to all the managers at the hotel and they know me by just my name, this is a problem. I call and they know who I am. That is not a good sign..

We were travelling to Katowice Poland and booked at one hotel and one week later we tried to cancel and rebook at another three months in advance of the actual event and we were told that there was a zero refund policy when we contacted the hotel that the booking company would not allow us to cancel. We will never ever book through booking.com again. Booking.com is a big scam whereby you cannot cancel a reservation; however if you check their policy it states you can change or cancel at anytime by going to their website. Better business bureau should be looking into how they operate.

Having never used Booking.com I asked about how confirmations worked - I was told that the confirmation once the booking was complete came immediately to the email address you supplied at the time of the booking - I booked a room at Pacific Shores Inn for Aug 23rd to Aug 24th and waited for a confirmation nothing came; so I waited another day, nothing - after a week I re-booked at another hotel, Bay View Inn, at the same price with the same 3 star rating and immediately I received a "confirmation letter" - I thus assumed (wrongly) that the other room did not go through.

After going through a terrible life experience in the spring, I decided to take the summer to spend my life savings traveling the world and going to places that I had always wanted to see. The beaches of Thailand were on my list, and I spent months researching everything about which island/s I should go to, where I should stay, talking to people and friends who had been, etc. I finally settled on a particular resort, not because it was fancy or had 5 stars, but because it had wonderful reviews and recommendations from friends and acquaintances and was situated directly on the beach in Koh Lanta I wanted to be on. I spent the extra money to have a beachfront bungalow and booked it a month ahead of my stay. I was looking forward to it for weeks! I confirmed my stay with the hotel two days prior to the reservation date.

I had made a reservation through Booking.com at the Red Roof Inn, Columbus, OH to stay one night. I later cancelled Reservation, but my credit card was charged. I contacted them and was told I would have to send my statement showing the charge which I did. They told me that they had to contact the hotel which took approximately ten days only to be told that the manager of the hotel said I had called the hotel directly and made a duplicate reservation and that he sent them proof of this additional reservation. This is absolutely not true. They refused to do anything further and I am out $76. This also happened when I cancelled a reservation at the Budget Host Inn in Columbia. I am waiting for my refund on this. Their system is obviously flawed and they don't put the consumer first. I would absolutely not recommend this site to anyone.

In early May, I booked a hotel in Port de Soller Majorca. I planned to attend a friends 50th birthday party on 19th September so wanted to make sure I booked early. On 12th May 2014 I received an email from Booking.com confirming my reservation. This weekend, (end of August - 16 weeks later) I received an email from them telling me that my reservation was cancelled as the hotel had overbooked. I now find that there are no vacancies in any other hotels in Port de Soller. They offered me alternative accommodation a few miles away in the mountains. I specifically wanted to be in the port to avoid driving. What is the point of booking early and of Booking.com confirming my reservation when it was not confirmed at all!!!!

I was looking for a hotel in Venice through Booking.com and Hotel Mondial, Venice came up of interest. I proceeded to inquire to the point where I had entered my credit card details, but at the last minute PRIOR to confirming the booking, I cancelled the process by logging out of the site. At this point, I assumed that I have not made any booking. I never received any booking confirmation or notification that this information has been captured by Booking.com. It was only after my trip and when I reviewed my Amex statement that I found out that a charge of A$545.39 was made on my card due to “No Show”. I disputed this charge with Amex and Amex subsequently obtained screen shot booking details from Booking.com system of the booking and advised that the charge is valid as I have provided the hotel with my credit card details. Booking.com had provided the hotel with the details.

I am really disappointed in the way booking.com dealt with the matter relating to my listing with them. First of all, it took over a year for them to load me on the site after I had sent the relevant documentation. I was then taken through the process to follow with bookings online. It was NEVER explained that as a hotel owner, I would be inundated with fake/fraudulent bookings daily that I would have to report to avoid being charged by Booking.com. I then started receiving a lot of fraudulent bookings and I asked if Booking.com couldn't block bookings from certain countries, the ones I had identified as the main culprits. They said they could not. I then received more and more and in the meantime, more complexity was added to the report that needed to be submitted to Booking.com for these fake bookings. It suddenly required the card details whereas previously one would just have to select booking and report it as invalid.

I placed a reservation for a hotel in Panama. Two days before my arrival the hotel asked me what time will be my check in. I said "8pm". They said "you have to pay us $40 extra". When I called to Booking.com, a manager whose name was "Michael" told me that they cannot do anything about it and it is not Booking.com fault since they only put on their web the information the hotel give them. I say, if the information the hotel provide Booking.com is not complete or accurate, Booking.com does not mind!!! As Mr. Michael understanding, it is a problem between me and the hotel no matter if the hotel did not provide accurate information to Booking.com. To everybody, be careful with Booking.com - after they "got you" with a reservation they don’t mind about you anymore.

Booked my hotel at the Wedge Inn on Wednesday, the hotel had a Thursday Deadline for cancellation. On Thursday went to Booking.com website and clicked through a wizard the made me feel certain that the reservation was cancelled. The next thing to happen was that I received a "No Show" email from Booking.com. I immediately called booking.com and they said that without having sent an email there was no record of my cancellation. Their actions were limited to asking Wedge Inn for a waiver on the "No Show". Wedge Inn refused and I'm on the hook for $115. The real culprit here is the booking.com cancellation wizard but the Wedge Inn intransigence certainly leaves bad taste in my mouth. Based on this and some of the feedbacks of the hotel, I will definitely avoid them in the future. As for booking.com, I am a reasonable person and can show that I was attempting to cancel my reservation and the customer service person from booking.com agreed that there may have been some "extra" steps required to finish the cancellation process.

Booked a motel (Crest Inn and Suites, **) through Booking.com. When I arrived at the motel, they said they did not have a record of my reservation. They gave me the number of another hotel to try which cost $100/night more than I would've paid at their establishment. It was 5pm at this time and we were in a location where rooms were sold out all over town because of a big event. We were happy at the time to find ANY place where we could stay. I could have lived with this inconvenience and lesson learned about booking.com, but 2 weeks later I discovered that this motel had charged my account for the night. Booking.com has slowly been trying to reconcile this with the owner of the motel, but as of last contact, they said the property would refund my money only if I could name the employee at the motel who had told me they were overbooked. From all the sad accounts I've read online about horrendous experiences had by booking.com costumers, I consider myself lucky that only $149 was stolen from me.

I booked a room in Washington D.C. through Booking.com. Through no fault of my own, I was told the seminar had filled up. This was 3 weeks before the seminar was to begin. I called the Hampton Inn & Suites - Reagan National Airport to cancel my room. They told me that in order to cancel I had to go through Booking.com. I called Booking.com and they said they would ask the hotel to cancel my room. I received an email back from Booking.com stating that the hotel would not cancel my room. I called the hotel again and they said that since Booking.com was paid in full that they were unable to cancel it. Never will I use Booking.com ever again.

I booked a 2 bed apartment through booking.com which I always use and never had any problems until now. I checked the site called base apartments duke street Liverpool and through the description and photos I was sold so I booked. I then received my confirmation email from booking.com which then after booking and paying they told me I had to pay £10 overnight parking and additional £250 security fee which will be refunded within 3-5 working days. This was NOT advertised on the actual base apartment website and only in the confirmation email from booking.com. I am disabled and drove 200+ miles from south wales uk to liverpool. So after 6+ hours of being in roadworks and traffic we arrived at 8.55 evening but could not find any parking. So we called the reception who said to turn right where we were and she would meet us at the door.

We cancelled a reservation with the Garden of the Gods resort in Colorado Springs made through Booking.com. The Booking.com website confirmed the cancellation on the web page (and we took a phone photo of it), but Booking.com failed to send us the promised follow-up email. More importantly, they never processed the cancellation with the resort. So the resort billed us $240. We had to personally visit the manager, show the phone photo and plea the case. They were kind enough to issue the refund (despite being fully occupied due to a national bike race the night our room sat empty).

I booked with Booking.com and it has all gone horribly wrong. When I changed a booking with them in France last year and whenever I contact the site, all details come up in French. Thus it was this time I booked the Pullman Marseille for 4 people 2 rooms on condition that fully disabled access is required for one person. I did not get any confirmation about that. We make alternative arrangements but I try to cancel Janet's room and the site will not let me. I rang them and it transpires that I booked a no-refundable room. I checked for and found a simple email confirmation and that has the wrong date. Date depart is, confusingly, date of arrival. At the moment, neither the hotel nor Booking.com are willing to change anything. I have had £350 taken from Visa card and will get nothing in return. What about the law that says that you get a 14-day cooling off period online. Booking.com have lied saying that they contacted the hotel and the hotel says that they had not heard from them at all.

We had a false review which we would like removed, but Booking.com are refusing to remove the incorrect review, falsely advertising and misleading the general public, which can also harm our business. Booking.com refuse to remove this review. WHY?

I booked a Best Western in Moreno Valley where I had false accusations of smoking in a nonsmoking room. The hotel gave me my CASH $100 deposit back when I checked out then charged my debit card $200 for the fee. I was furious and made a bunch of calls. At first, the lady at Booking was very helpful then I submitted the proper paperwork and I received an email from Booking stating the hotel was going to refund me the money. A few weeks later, hadn't received it so I called back and all of a sudden, I am told there is nothing they can do! They won't take sides. How do you send someone an email even if it wasn't correct and not stand by it?

We booked a cabin in Glacier thru these people that said it had a washer and dryer. The night before we were to arrive we receive an email saying "Sorry- we made a mistake "No washer and dryer." I called the facility, and of course it was too late to get another cabin. Booking.com said they would give us a $100 refund for the inconvenience and all we needed to do was send in the copy of the receipt after we checked out. The day we checked out I FORWARDED the electronic copy of our receipt provided by the facility. WHAT A NIGHTMARE!! Booking.com REFUSED to accept that and there began a month long ordeal of trying to get them to honor their word. We will NEVER, EVER use them again as a result of this.

I have booked two deluxe rooms in Hotel Valley View at Kodaikanal @ Tamilnadu, India for 16th August 2014 to 17th August 2014 (12 noon to 12 noon). It was confirmed and I received the mail with a confirmation "Your booking confirmed and you can pay once you reach the place to stay at the hotel." I did the same for another booking at Dindigul @ Tamilnadu State just before this day I had stayed and after reaching this place I paid and stayed.

I recently booked a 3 night stay for what seemed to be $189.00. After the room was booked and we reached our room, the real rate was $189.00 night and then $239.00 night for the additional 2 nights. When I called the customer service number to speak with someone to resolve this issue, all we received was excuses and how transparent they are when they are not. Most sites have rates and fees clearly marked, however this was not the case. Very dissatisfied. I recommend calling the hotel also since the rate was exactly as the walk-in rate. This site booking.com doesn't save you money and is a waste of time.

We were booking a stay at Scotland. Our hotel called Windermere Boutique Hotel received an email from booking.com that our hotel was booked for the 17-18th but we booked it with booking.com for the 18th-19th AND received a confirmation email from booking.com. So long story short, booking.com sent the wrong date to our hotel by email and messed up the last night of our holiday! Windermere boutique hotel didn't have any rooms left for the night so we had to get a little premier inn. Complete joke! Do not go to booking.com

I recently booked a hotel with Booking.com. I entered my child's age as 12 and got a price on Booking.com website for my family for the week in Turkey. I booked this room at the price quoted. Halfway through the holiday, I was left a message to go to reception. I went to reception and was horrified to be told that I had to pay more as my child did not qualify for the child reduction as she was over 11! I had not even known about a child reduction and explained to the reception staff that I had booked her age in as 12 and so couldn't understand why this was happening. I was then given a confirmation sheet which stated that only under 12s got a reduction. I had not even looked at this as I had assumed that Booking.com would have given me the correct price at time of booking.

03 March 2014 (5 months before departure): on the Booking.com site, I booked a suite (Nob Hill suites) for a 3-night stay in the best area of San Francisco, Pine Street (starting with Sat., Aug 23. 2014). Credit card was charged the same day and the cancellation policy states: 1 x "Luxury Suite with City View" -Cancellation: Please note, if cancelled or modified, the total price of the reservation will be charged. In case of no-show, the total price of the reservation will be charged.

We recently booked a trip to Summit Village in Michigan and received two confirmation emails from Booking.com with reservation numbers. When we arrived at our destination, we were told that we did not indeed have a reservation. Upon research we were told that Booking.com never completed the transaction and never made the reservation with our destination. I would urge you NOT to use Booking .com. I never will again.

I've been going to and from Malaysia every month and I always book hotels via Booking.com. My last travel was from July 25 to 29. I always receive a survey to rate the hotel I stayed in. It only takes a day or two for the review to be posted. 15 days have passed and my review is still not posted. I emailed them several times and they gave me 4 business days as the estimated time of resolution. After 4 days, I emailed them again and all they can tell me is sorry. They said they are still investigating the issue. The only reason why they wouldn't post my review is because I gave the lowest possible rating and explained what happened during my stay at Sabrina Golden Palace Hotel at Kuala Lumpur.

Booking.com booked my hotel reservation for one day prior. When I arrived at my hotel I was informed my reservation was for the day before, I had been charged for the room and the hotel did not allocate any rooms available for the night. On top of not having a room reservation, the front desk man was beyond rude and condescending in front of the other hotel guests-- beyond embarrassing as we humbly walked out of the hotel. When I disputed the charged room upon returning to USA, Booking.com would not refund my monies ($220).

WARNING - DO NOT TRUST Booking.COM's reviews!!! I've used Booking for 2 years and stayed over 20+ nights on 10+ different hotels. Relied on the reviews. Had WORST experience ever at a Tel Aviv HOSTEL which Booking.COM stated was a hotel with positive reviews. Booking.COM will NOT post my NEGATIVE review!!! So there - Booking.COM only published positive reviews and MISREPRESENT the DIRTY and very noisy HOSTEL as hotel.

I called to make a reservation. They attempted to charge my account for the room. They said it did not go through. They tried 5 or 6 times. Same result. I called Baylor Health Care System Credit Union (my debit MasterCard). They informed me that Booking.com had 6 pending charges of over 170.00 dollars toward my debit card. So my 1100 balance was unavailable to me. I did not ever get a room from Best Western. I called the MasterCard service number on the back of the card. They would not delete the pending charges. I called Baylor Credit Union. They would not stop the pending charges. I called Booking.com many many times. Each time I talked to a different person. They wanted a fax number to the bank. I still do not have my money back.

I booked with their website, all their wordings make you believe that there is no cancellation fee ... I read all fine prints too ... But guess what, they hide the fine prints in somewhere that you have to use your mouse to click on it and then another window pops up... But they don't tell you to click there for cancellation policy ... Just say "more booking details"... When I see it, I thought it is just a title for next lines... So I got tricked and they charged me cancellation fee! I can't believe such a big company would do things like that...

I booked two hotel rooms for my wife and I and another couple for a overnight trip. After booking, the next night, I receive a call from the hotel stating that there was no vacancy and he was shocked that Booking.com had listed two available rooms. Booking.com insisted that they would find me another hotel but all they could find was in another city. A lot that would help. I was on the phone with them the entire morning with no resolve. I had to call 3 different times after being told they would call me within 30 minutes with a solution. They never called back. I had to call each time and no resolution was offered other than an apology which really didn't help. STAY AWAY FROM BOOKING.COM.

Gave us a confirmation and we called the day before and did not have one. Booking.com wanted to blame it on Comfort Inn then offered us accommodations 60 miles away that's not too close to the coast. We will see what else happens. I do not recommend using Booking.com - they are not reliable, you will be better to book directly through the Hotel of your choice. We are on vacation and have no place to stay.

I booked & didn't get the full cost. The accommodation was shocking with a noisy bar next floor downstairs. Had to wear ear plugs & still couldn't sleep. Supposed to be luxury but it was overpriced with No parking. Had to pay extra for parking. Rubbish Booking.com.

Recently traveled thru Germany & Austria and made all lodging reservations thru Booking. All was well until the last three days booked into a hotel (converted house) in Munich. The property was not as represented by Booking - for example, it promises free on-site parking (a concern as we'd purchased a new car) yet the hotel has no parking except on the adjoining very narrow streets - couldn't even park in front of the hotel as there then wasn't sufficient room for trash trucks to pass. Service was poor, daily room make-up non existent, and the owner/manager was rude. I wrote a review of this hotel for Booking but they don't post it - their web site continues to claim free on-site parking and of course there is no reference to our very negative experience. I've twice e-mailed Booking asking why they won't post a negative comment and continue to include incorrect information and they do not respond.

I had to change my reservation date due to a family emergency. Reserved our room through Booking.com. The motel desk clerk said I could change my date and gave me options for later date in same month. I choose two weeks after the original. Following day, they called me to inform me that it would cost us $200.00 more for the changed date. I could not pay the extra amount and asked for the manager to call me. He would not call me. I called them daily for 8 days and he never called me. I told them I was willing to take a date in the following month if it was more comparable to the same rate that I had already paid to them - $647.00. Again the manager never called me. I was also contacting Booking.com about this and they told me I would have to take care of it with the Motel.

We used Booking.com to reserve our hotel for our son's graduation from AIT at Ft. Leonard wood in MO. We arrived at Econo Lodge to find there was no room available. They told us that Booking.com contacted THEM and said they couldn't reach us. I received NOTHING from them. NO calls, NO emails... NOTHING. I have since then found out that this is a common thing for them. Thank God for the amazing women at the Econo Lodge for getting on the phone and finding us another hotel. THEY saved our trip. I will never use Booking.com again.

It took some persistent (after 4-5 rebuffed calls and telling me it's not cancellable, a couple of emails of them refusing to hear me out) emailing and explaining, but ONLY AFTER I posted on this site, they said the hotel would waive the charges. I hoped they understood that it was something I would have pressed UNDO on in a split second had the date display been working, and admittedly, my naivete in trusting other booking sites to have basic quality control.

Apt2 Apartmentos Quintero, Seville - Was a studio so expected to be not large. BUT you had to be a gymnast to sit on the cracked toilet seat. Had air con unit but remote had NO batteries. Freezer compartment of fridge was one solid block of ice - never been defrosted in years - couldn't use. WiFi router but no signal - useless. Had ironing board but no iron. The price at 45 euro per night is outrageous. Should be 20 euro. Booking.com should remove this from list. I would like a refund!! NOT AS ADVERTISED.

I booked made a reservation online with Booking.com in June of 2014. I make the reservation for a check-in on Friday 8/1 and check-out 8/3 at the Embassy Suites in Arcadia, CA. I thought everything was set and ready to go until I showed up at the hotel the evening of 8/1 and was told that my reservation was not until Sat and they had no rooms available to give me that night. They looked in their system and said that the information that was sent from booking.com was for check-in for Sat even though I had my confirmation that said check-in Friday 8/1. They said that since it was the mistake of the 3rd party which is booking.com, I would need to call them and get it straightened out.

My trip to Santorini cost me an additional £20 in foreign currency charges, because I was not aware that the hotel would charge me in Euros (the booking was in GBP, only the confirmation came through in Euros). As the site suggested that the card would not be charged, only used to secure the booking, I imagined I could pay upon departure, as with most hotels I have stayed at. I had since secured a credit card, which I could have used for payment and avoided any currency conversion fees, but it was impossible for me to provide these details to the hotel as a result of using this site.

I booked the Star Liberty Hotel for one night. The reviews stated by booking.com and their representative I spoke with stated the hotel was decent, 4 Stars. It was a total "flea bag" and it was located in a seedy part of town. I was almost attacked in the parking lot and the place was more reminiscent of a store front/row house than a 4 star hotel as Booking.com assured me. I was put in an awkward position with fear of my life as well as that of my 3 children. Six men approached my car and stood on the side of the "hotel" as if to be waiting for us to come in. They would not refund my money. Booking.com offered me $25 as a goodwill gesture but would not give me a refund and claimed none of this was their fault. They are an irresponsible company and their website should be shut down! I want everyone to know about their shady practices and discontinue using them.

On a breakdown of my booking from a recent two night stay, the hotels invoice showed how much was paid to Booking.com. Booking.com advertise no booking fee's, however for a £300.00 booking, £45.00 went to Booking.com as a commission. I feel that is clearly false advertising.. It took a 15% of the money paid for the accommodation yet advertised NO BOOKING FEE'S which is clearly not true!

My flight was cancelled due to extreme weather so I had to re-book for the following week. I added an extra night thinking I would get a better deal. The price went up 150%. I understand that this was my problem but I could not cancel without being charged for one night. Booking.com offers you no protection. They could not get me a better rate than if I walked in off the street. The fact that they couldn't change my reservation without it costing a fortune has convinced me that there will never be any good reason to use this service (?) again.

Booked a room through Booking.com. When I arrived, charges exceeded what was quoted. Booking.com just told me there were additional fees. Very rude and hung up on me.

I booked for 2 apartments, Es Fumeral and Can Confite in Ibiza, Spain. I was charged this on my credit card:

Paid for a room completely in Vienna at the Hotel 25hrs. Could not go due to personal issues. Still got slugged 223 Euro cancellation on top of the money I Had already paid for the room. REVERSE the charge please.

Commission charged on cancelled booking. Wish to speak to others in this situation. I'm a property owner.

This website does not provide real info and has too many hidden clauses that they use to get out of a customer complaint. When confronted on the phone, they sound like a broken record stuck in a groove. They use this ploy till one change up.

The hotel proximity was wrong. We didn't know until we got there. They weren't willing to fix it! Not only that, the customer service is a waste of space and time. I will never get back the three hours I wasted and the bad trip that I had!!!!

I have been charged with 7715 INR (Approx 77) on 25 July 2014 for booking despite being promised for no charges if cancelled before 27th July 23:59 GMT. They are saying they want to check and immediately refunded the amount on 25th July, but I still looking for my money. Bigger question is, your payment is not safe with Booking.com... Pls avoid it..

I booked a 3-night stay at the Townsend Manor Inn in Greenport, NY on booking.com for $280 per night. I assumed that I was getting a good deal until I checked out of the Inn and paid my bill. The women working the desk informed me that the room I had would have been $230 per night had I booked with them directly instead of $50 more per night that I was billed by booking.com. I never thought to check the rate before I checked in, but booking.com refused to do anything about the overcharge because it reported after the stay. This was a $150 more for the 3 nights than I should have paid. I thought booking.com should have made good on their lowest price guarantee, but the fine print covered them. Shame on booking.com for ripping me off.

Booking.com refunded me for the additional night at the hotel. Kudos to them for making this situation right.

Booking.com is a rip off. I booked the hotel and went in for 6 nights. The first bad thing is the hotel charges you all the amount instead of doing it at the end. When due to family problems I wanted to leave after 3 nights stay, I could not get money back plus Booking.com told me I have to pay extra 30% of all the amount!! By the way there is no need to book your hotel, you will always find any accommodations you like, just going to the reception of your chosen hotel in any city in the world!! Incredibly but as a fact you will find prices lower by 30 -50% than through Booking.com. Save your time and money!

I booked a room at the Roanoke Civic Center Days Inn for the VA bar exam, and it was in an ideal location due to being right next to the Civic Center, where the test was to be held. When I arrived at the Days Inn, they told me they had no record of my reservation. I showed them my Booking.com confirmation email, and they said Booking.com never sent the reservation to them. They (Days Inn, not Booking.com) "accommodated" me by getting me a room at the same rate IN THE NEXT TOWN OVER.

We booked an apartment on Booking.com in Morocco for four of our wedding guests (two couples). It was the worst accommodation experience I have ever had. The man in charge of the apartment (Appartement AbouTarik) lied to us about everything from the start. It all started from the moment we reserved the apartment, but I'll cut out some things to keep it brief. When we arrived with our guests, Tarik said we had to pay more money than on the confirmation from Booking.com because we (according to him) only selected two people for the reservation, but four people were staying there. However, it states explicitly on my confirmation that we reserved the apartment for up to 8 people there was never an option to select the number of people. But he wouldn't budge and refused to call the Booking.com customer service. We couldn't back out of the reservation because then Booking.com would charge us the full price (if you cancel after the 7-day grace period before the start of your reservation, you pay the full amount). We were locked in.

Last week we booked 2 double rooms (half board) for 3 night staying in Greece. Notice that the area due the high visiting has very low availability and rooms are literally vanishing within minutes. After some hours, we got a call from the hotel informing us that those rooms were overbooked and so we couldn't have them. After conducting with www.booking.com customer service to solve the problem, they informed me that they would search and find us "alternate accommodation nearby with the same (or better) amenities". They started suggesting us alternatives that weren't matching our primary booking.

I used Booking.com to book a hotel while moving from the east coast to the west coast. I used a new credit card and it was the first time I EVER used it, and someone at Booking.com stole my credit card number and wracked up over a thousand dollars in charges in less than 10 hours!!! We did get the a room but what Booking.com called a 3 star hotel was a ROACH MOTEL. My credit card company noticed the charges, and shut down my account... leaving my family stranded in Colorado.... 1500 miles short of our destination!! We had to wait on a new CC to be mailed to us!!! Booking.com is a rip off operation!!! Don't use them!!!

Most people write reviews on place like Expedia, Air B&B, Booking.com, etc. after they have returned from a trip where there were no problems. That doesn't really say much about these companies. Any service can hook you up with flights and hotels but what happens when things don't go right. How responsive are they when you need them? I've had bad experiences with Expedia and some of their affiliated companies (cheap travel, etc.) so I won't use them anymore and I've read lots of bad reviews about problems with Air B&B. I had a very good experience with Booking.com. We got swindled out of $2300 (long story so I won't bore you with details). Short story, Booking.com reimbursed us for the entire amount. If it had happened with Expedia I'd never see that money again. Once Expedia gets your money you can kiss it goodbye because they don't stand behind the service they provide.

I booked thru Booking.com. Had a 2 queen bedroom booked, ended up with a twin with the property saying this was the fault of Booking.com. So my understanding of this situation is "bait and switch". I will not use this site again.

I am a property owner who recently decided to register with Booking.com but since registering it has been nothing but a problem. I have no credit card payment facility so asked Booking.com to provide a 3 day grace period between potential customer booking and the booking being confirmed so I could send them bank details and secure proof of payment. I received a booking request on a Thursday for arrival on the Friday. Obviously no 3 day grace period. I called Argentina as this was my local hub to be told I had to call Uruguay as that is where the house is. The number given was wrong and I couldn't get back in contact with the Argentinean office (closes at 7 pm).

We had the worst experience with Booking.com. The room I ordered had a picture of it on the website and I picked that room and paid for it. When arriving at Myrtle Beach Resort which I would never stay at again either... we were put in a room with one room for 5 people. When complaining to the hotel, they told me that they had nothing to do with it that I would have to contact Booking. I did that and Booking told me that the pictures you see on their website aren't always for the room you book. I would have never booked the room they have us for 5 people. The only reason I booked it was because of the pictures it showed right next to the description of the room. It said queen size studio suite which I understand but the picture under queen size studio suite showed a much different room. That's where they get you!!!

I have used Booking.com for my hotel bookings in Thailand and felt comfortable about giving my credit card details to them. However, I realized that this was a big mistake because I understand that they just pass your credit card details to the hotel and does not check whether the hotel is charging you illegally. They feel no responsibility about it.

I made a non-refundable reservation with a Hampton Inn, when my plans changed and I needed to change my reservation to another Hampton in another city on the same day, I tried to make a change. The hotel told me they would be glad to cancel my existing reservation, but it was Booking.com that had my money, and they would have to issue the refund. When I called Booking.com they told me they would be glad to issue a refund, but the hotel would not allow that and I would be charged a penalty equal to the amount of the hotel stay! I told the Booking.com representative that someone was not telling me the truth. Also if Booking.com couldn't help me, their service provided NO VALUE, and I would no longer use their services.

I booked the kyriad clermont ferrand aeroport hotel for a stay one night prior to my overseas flight. I searched for close proximity to the airport, which was 3.5km from airport. I wrote down the address, showed up there on the day and saw it was an ibis hotel. Of course, I was told I had no reservation. I pulled up my confirmation email that I hadn't looked at yet and was flabbergasted to see a different kyriad booked that was further from the airport. The hotel told me that they were previously a kyriad. I ended up staying there because it was late and I had my three kids with me.

I stayed at a horrible filthy hotel. The kind that has porn on the tv. It was the only room in the area and we were staying for only one night. After, I checked the reviews for this hotel and they were equally as bad as I thought. Booking.com asked me to give a review and I gave a negative one, which now brought the bad reviews for this hotel to 5. I checked a couple days later to see if my review had been posted only to see a note saying: no reviews posted for this hotel. "We only show reviews if there is a minimum of five reviews." So, the end story is they deleted both my review as well as all the others to make their site look good. I will never use them again.

I'm the GM of a hotel. When we decided to add a rate plan which is non-refundable they made a mistake and made it as refundable policy. I receive and ask to change it 3 times and didn't do that. And my non-refundable rate is 25% less than the refundable one but their cancellation policy is the same. And I receive 15 reservation with this rate plan and lost business. They accept that it is their fault but they did not have anyone responsibility and also there is no one who can speak about this in Turkey and I would like to ask to speak with someone from Holland but they do not want to give any name. I'm going to arraign them here in Turkey but I am trying to find someone who can help me about international law court.

This issue has been resolved to my complete satisfaction. The response was quick, courteous and effective and showed concern for me, the customer!

My son traveled from Ohio to visit us. My daughter Jennifer ** scheduled a stay with you. When we arrived, no papers were signed and your place was horrible. You charged her card for the 2-night stay for two rooms. I will be filing a lawsuit for our money back as we have pictures of the horrible conditions. Also with the Better Business and the Commission of Business Affairs. I promise you will be held to tow for these charges in more ways than you can imagine. That was ** of you in this world of hard times. It was my granddaughter's 15th birthday and at 10:00 at night we were on the road looking for a place to sleep. You will be very sorry for charging $1400.00 for nothing. You are total scam artists.

So, I made two calls to Booking.Com and the second agent, Haley was very helpful and kind and totally resolved the situation to my satisfaction. I would only add that one should be very careful to read the fine print on the individual hotel terms and conditions.

Gave required notice to cancel reservation and Booking.com (a European co) - kept it anyway. Since when does a hotel or a website need to keep money for not staying at a hotel.

I booked 2bhk apartment (booking no. **) through Booking.com in Goa. It was God's grace, by chance I rang up the property owner for few queries and found out that my booking does not exists. I confirmed from Booking.com about my booking and they said that the apartment have overbooked (means booked by two people). What if I wouldn't have rang up the property owner and left for my vacations, it would have been a mess. You are with your family with a particular budget and you are left on the streets helpless. Is this what vacation means, or your vacations getting ruined because of someone else's mistake. The conclusion, Booking.com blames the property owner and property owner blames Booking.com. In between, we customers are facing the problems. They are trying to find me another accommodation but with higher price which is out of my budget. I think both the parties are fraud. Still they haven't find me any suitable accommodation. Lesson learnt, always confirm your booking through property owners. Avoid booking through all these holiday websites. They can only make fool out of you.

Reserved a room two months in advance. Sixteen hours before I was to get on the flight, received an email stating that "the hotel overbooked" (spoke with hotel and they were fed up with booking.com and said they lied). My trip was to a marathon in a small town - all hotels were full and no rental cars were available. I am FURIOUS. I have used several other websites and many hotel chains and NEVER had such an awful experience. I will tell everyone I know what an awful site this is and talk to my lawyer friends because they should not be in business. Completely unacceptable business practices.

My stay a the Hotel des Arts in Montreal turned out to be quite pleasant. The room was very nice, however, I still would be hesitant to use Booking.com again.

I was set up in a hotel paying 400 dollars a night. No air conditioner. No water. Nasty and disgusting. This agency hung up on me multiple times and then claimed I have no booking with them. I will never use this service and I will tell any other person not to use it. They are not loyal. Unethical.

I booked a room at Comfort Suites in North Bergen, NJ for the week July 12 through the 20th. I was promised a room rate of 993.00. When I got there it went to 1,145.00. I requested two queen beds for me and my son. He's now sleeping on a sofa. No linen. We had to go to the desk twice. No coffee in the room. No utensils in the kitchenette. Booking.com said the property never confirmed with them the request. I asked why Booking.com didn't confirm it instead of just being a do-nothing middle man. The only answer I got was "I'm sorry. The next time you need to call the property directly.” The next time I will Google or use another service. No coffee in.

At the last minute I decided to book a hotel right on the beach at Virginia Beach. I compared the prices of hotels with other sites. Booking.com was the cheapest. There was six hotels that came up for being on the boardwalk, so I book one of the hotels. When I got there to my surprise it was not on the boardwalk and not even close to the beach; it was five blocks away. I also had both my children with me and one of them is 2 years old. I called Booking.com to cancel and they stated they will call the hotel and try. I told them that it is false advertisement on the site because under Virginia Beach and boardwalk that hotel comes up. The lady with customer service claims it is a line that separates that hotel from the others. I told her that I was on the site five times and there is no line and it is even hotels after that one that is actually on the beach. The lady was just more concerned with trying to prove me wrong and did not try to help.

My partner made a last minute booking via Booking.com for one night stay at the Britannia Sasha Manchester which cost 75. When we arrived at the hotel it was not as expected and certainly not as described on their website. Unfortunately as it was last minute, neither of us had the opportunity to check out reviews. Once we checked in the room they initially gave us had a distinct smell of dampness and was extremely hot. We then noticed yellow stains and cracks all over the ceiling and a huge big hole with the wall paper tearing off the ceiling and a dripping sound where we saw a dirty looking bucket had been placed below the hole to catch the drips. This bucket was hidden behind the chair in the room. The windows in the room looked like they had not been cleaned in years, the carpets had stains everywhere and the general cleanliness of the room was questionable.

I had grown accustomed to online services being equal and thought Booking.com would be just fine. Well, it's not. I booked a hotel and when I had to cancel, I went online and did so. Little did I realize that I would still be charged for the room. When I contacted Booking.com when I realized I was charged, they blamed me for canceling without calling them. Never mind that I was on foreign soil. I contacted the hotel directly, and they were actually very accommodating and refunded my money. Booking.com's attitude was all wrong - despite customer service reps who talked the talk. I'd use any other online booking agency before I returned to Booking.com; even then I might decide not to go on vacation.

I have been using Booking.com for years and I had no problems but unfortunately something changed a week ago. I was trying to make a reservation in Istanbul, and the reservation policy of my room requires no deposit to be made and I will pay when I arrive. Unfortunately, the hotel charged my credit card and deducted all the money of the 5 days that I booked (it was not a pre-authorization process). However, I contacted Booking.com about what happened and they told me that my card was charged incorrectly and the transaction should appear in your statement after 2 weeks. However, Booking.com did nothing to compensate for this mistake. The hotel/Booking.com shall give the customer a proper compensation but that has never happened so far. Finally I cancelled my reservation after this annoying reservation process.

I used Booking.com for my first trip to Atlantic City and was appalled at the room I got. Cheapest? NOT! The room didn't even have a window that you could look out. The window was covered by a film because there was a concrete wall outside of it. The room had no drinking cups and I had to ask numerous times for some. The halls were filthy and the 2 nights we spend they were never cleaned.

Booked the Ambassador Hotel in Milwaukee for a few days on the Fourth of July. When we arrived, unloaded our luggage, went in the front door, registered, and were told we were booked at the AMBASSADOR INN across the street. Repacked luggage, went across the street with it. Was hard to even get the cart into the elevator, it was so small! Halls were in disrepair, nails sticking out all over. Went back to desk, cancelled reservation. Noted that the room was 139.00 instead of the advertised 99.00! Later found out that this was the hotel Jeffrey Dahmer killed one of his victims. They should offer REAL special rates!

They said that I booked two rooms with the same hotel. To my knowledge I booked one room. I cancelled that room and received a cancellation notice. Today I received a charge for no show cancellation fee in the amount of 188.38. They sent me an email and said the fee was 109.00. I called Booking.com, they said they were not wrong. The motel says Booking.com is wrong. The motel cannot refund my money. They told me to take it up with Booking.com. These people are rip offs. They said they called me, no they didn't. They sent an email to me today, for a cancellation on July 4. Poor business.

The price initially quoted by Booking.com was false! The price at the beginning of the booking process was $45.00 per night. The receipt that was printed out was for $67.14 per night and I had not asked for any extras! I thought that it was a mistake that would be rectified by the hotel, it was not! Had I not thought that I was getting a good deal, I would have never booked that hotel, which turned out to be dump and not worth the price paid.

Booking.com states $270 for 2 night stay at westin mission hills for july 4th. Reserved 9 days in advance. My credit was charged $305. This is the second booking.com gave me false prices. I emailed booking.com but with no response.

First time user of Booking.com for a hotel for 4th of July weekend near SFO airport. The hotel had no record of the reservation, despite receiving a confirmation from Booking.com. The hotel manager at the Embassy Suites explained that they were sold out of the room type Booking.com advertised (2 queen beds). Why advertise a room when it's not available? Why provide a confirmation when the hotel itself hasn't been notified? Luckily, Embassy Suites was able to accommodate my family's needs (different room type). I will never use Booking.com again. I will also make sure to let people know not to use Booking.com for online reservations. I haven't seen any additional charges on my credit card yet.

I used them to find a nice motel at a reasonable price. They charge me more than the going rate for the room. The motel was an unsafe and unsanitary place for my family. The motel door sticks so you hurt yourself trying to open and shut it. It's a fire hazard. I had to struggle with the door to get it open. My daughter got stuck in the bathroom because the bathroom handle was broke. We had to almost break down the door to get her out and then couldn't shut the door our whole stay there. The toilet didn't flush. We had to put water into the bank tank reservoir to get it to flush. Totally waste of money! Disappointed in a company I am trusting my family's lives in and this is what they give us?

When I made a successful book thru booking.com in Taipei G7 hotel, I was advised that my credit card was not processed and couldn't make reserved. Was ask to re-enter or provide another card. I was told the price was not accepted. It was cancel.

Would NOT recommend to anyone! A chimp would probably be more helpful! Made a reservation with a hotel in London for two rooms for a weekend away. Rang up the hotel two nights before to inquire about car parking facilities only to be told that my booking had been CANCELLED due a mix up with my credit card and no one thought that it might be a good idea to let me know that I no longer had my reservations. Had I not rung to make my inquiry, I would have turned up in London first before being told my rooms had been given away!!!

I made a number of accommodation bookings in Ireland in for early June, all of which worked out okay. But now, a month later, I am receiving emails stating that my booking at the same places are less than a week away. In each case I have been able to cancel the so-called booking, but I am wondering if I had not done this, I would have been charged for the accommodation. This is a worry.

After booking a hotel for my daughters and I (3 guests total), and paying in full in advance, I received confirmation stating "maximum room occupancy 2". This after providing the specific information for all 3 guests. I called Booking.com and they said it was my fault. After escalating and being hung up on twice, they offered to call the hotel but then said they could not reach the Marriott and could provide no other help. While I was on the phone with Marriott (who answered in half a ring and addressed the issue), I received a copy of an email from Booking.com to the Marriott cancelling the reservation and charging me the full amount. Booking.com 1) caused the problem, 2) refused to even try to fix and THEN 3) went to an effort to make the situation much WORSE? Booking.com? More like booking.NAH!

I wouldn't even give these bastards a 1 star but that's what you have to rate them. I give them a no star rating. We needed to cancel our vacation because my husband lost his job at the last minute 2 weeks before vacation so I tried to cancel. $1200.00 is what we paid, no refund at all! That's terrible business!!! I will make sure I get the word out on any media site so you ** out of business!!!

Although I requested a 4 star resort, upon arrival I discovered this was a privately owned timeshare property. The owners had not checked out of the room so we had to wait 3 hours despite the fact we requested a 1 p.m. check in time. We were told there was On Demand but discovered that had been removed. EXTREMELY DISAPPOINTING AND WILL NOT USE BOOKING.COM AGAIN.

I booked a hotel room through booking.com at Sheridan Suites and when we got there it was not the room that I booked. There was no way we were going to fit 2 teenagers and 2 adults into that room. The hotel did not have that room and said they were full. They were not very nice at the desk and he didn't seem to care. So I went to another hotel which was much better and reasonable rates through hotels.com. Used them many times before and don't know why I chose booking.com but be very careful of your room you booked when you get the confirmation. Be sure that is the one you chose because they scammed me and now I am fighting it with the credit card because booking.com does not want to take care of their issue. They sent the wrong room through to Sheraton Suites and now I am charged with it.

I wrote a review for a hotel and only the first 2 sentences were posted. I find it strange why the rest was not there.

DO NOT USE!!! I reserved a room for a full weekend, checking in Friday and checking out Sunday. When we got to the hotel we were told our reservation did not exist!!! The hotel only had a room available for Friday and were booked to capacity on Saturday and had no vacancies. This left me with the option of either finding another hotel or staying there the Friday and finding another hotel on Saturday. I booked this particular hotel because of the location; the next closest one was several miles away. The worst part is no one from the hotel or from Booking.com bothered to contact me about this. They don't care about the massive inconvenience they cause and make little to no effort to fix it. I've never been more dissatisfied.

I Booked a hotel, and within 10 minutes realized I had found a better price (by $100) on the Hotel direct site, I called Booking.com. They told me since their cancellation and the hotels are different, I do not qualify for a Better price! What? I proceeded to cancel my reservation and they placed me on hold again forever just to check that the hotel wasn't going to charge me for canceling, even though Booking.com was going to keep 15% of my $ due to canceling, although they say they have "no fees". I will NOT use Booking.com again.

We only found out about not having the reservation AFTER showing up at the hotel. We were supposed to check in at 4:00 pm - the FIRST email from your company was at 4:55 pm saying the reservation was cancelled. Your customer service replied and told the hotel that she called us and sent an email. The reality is that an email was sent from your company to the hotel and the manager of the hotel was the one who faxed your company early in the morning to say that there wasn't any rooms available. I saw the fax and the time sent by the way. And... hmmmm.... funny, no missed calls were on our cell phone and you can check the email that was sent. The biggest help we received was from the Hilton staff, not your company.

We booked a room at Cadillac Jacks in Deadwood, SD through Trivago, who sent our request to Booking.com. We got a confirmation from Booking.com on the total cost of our room. At sign in I confirmed the cost that was stated then they had in small print additional cost such as taxes and the regular added cost. At check out we had 17 percent in additional cost, one item was experience fee. We both feel like this was just a hidden cost so Cadillac Jacks could compare with the hotels in the area. They stated that Booking.com knew of this fee. We have never had an experience fee.

When my friend and I were planning a trip to Yosemite National Park, we discovered that all of the accommodations within the park were booked solid. Therefore, I used Booking.com's search engine to locate a hotel within a 30 mile radius of Yosemite Valley and booked a lovely cabin in June Lake. Imagine our surprise when we discovered that our cabin was actually located 90 miles from Yosemite Valley, not 30 as indicated on Booking.com. We had to drive an extra 4+ hours round-trip on a daily basis to visit our actual destination.

I had a terrible experience with a local hotel in my country. The hotel denied my verified and pre-paid booking at the time of check-in based on gender and racial grounds. I was absolutely discriminated and wrote "very unpleasant experience" to the review section. Two weeks later, booking.com staff deleted my review claiming that I did not stay in that particular hotel. I reprimand the supportive approach of booking.com to gender discrimination. I cancelled my subscription to that site. Please do not book from that website. They only publish positive reviews and support gender and racial discrimination.

My husband and I have made many reservations with Booking.com throughout the world and have only praise for their reliability and service. I would, however, like to complain about a negative review I wrote that they did not publish. Last December we reserved a hotel room in Abu Dhabi through Booking after having read favorable reviews. Unfortunately, there is a night club in this hotel which serves as a hook up place for numerous prostitutes. We returned to the hotel one night around eleven and one of the two (tiny) elevators was out of service; filling the lobby was a huge line (a swarm, really) of young men and what were obviously "working women" waiting for the one available lift. After waiting for at least ten minutes and having been repeatedly jostled out of the way by the clientele, my husband complained at the desk and they ushered us to a service elevator in the kitchen.

Be careful with statements "free cancellation, book now pay later, no cancellation fee". When you found a hotel or flight call that company directly so you know the real deal. When it's charged from your credit card you will never get it back.

Made a reservation for a Duke graduation in Durham at a Days Inn (very close to campus) through Booking.com. A couple of months later Booking's agent called and said there were no more rooms at the Days Inn and they have booked us in the Red Roof Inn. We protested but to no avail. A few months later, we arrive for graduation but alas, no reservation at the Red Roof Inn. The reservation number Booking.com gave us did not exist.

Booking.com is the WORST! We booked our hotel only to find on arrival date that our reservation was CANCELLED WITHOUT NOTIFICATION TO US! Our bank account was CHARGED and when I called customer service, they said it was NOT CANCELLED! The hotel had NO ROOMS AVAILABLE WHEN WE BOOKED and Booking.com did not have the right to accept our reservation. They would not offer us a discount on another hotel option and the customer service rep HUNG UP on me when I asked for help. DO NOT EVER USE BOOKING.COM! They are terrible and NOT TO BE TRUSTED.

I made reservations with Booking.com on June 15th about 12 noon. At 2:30ish I called Booking to cancel the reservation because of a family emergency. They told me that they would send an email to get the reservation canceled so, I thought ... great! l then learned that the hotel would not cancel because they had to have a 2-day window! In the meantime I talked with a hotel representative that said Booking.com was responsible for the credit and not the hotel! This representative was not from the said hotel. Booking.com has lied to me! The 2-day window to cancel is a fraud rule!!! Buyer beware!!

Made reservations at Booking.com for a tentative business trip to PA. I ensured that I selected a room with free parking and free cancellation. Upon my company cancelling our business trip, I was not able to get a refund. They claim I selected a room that's not able to be cancelled. LIARS!!! Booking.com blamed the hotel and the hotel blamed Booking.com. Total scam that cost me $347. Don't Book @ Booking.

Booked a Room at LGW Marriot last year. Cancelled within the agreed period, received a guaranteed 0 cost cancellation email. Booking.com contacted the hotel where their finance dept came back with a totally different reservation number that had not been cancelled. No email direct from Marriot, so who "created" the booking and stole my money? Booking.com not interested. Police being contacted.

We have used Bookings.com for thousands of dollars spent in many countries. Overall we enjoyed the service until finding that no problems will ever be taken care of by the service. THEY are for the hotels which they receive the commission from. This is understandable. However, there were three problems. First, in Santorini, Greece. My glasses were taken over $500 from our room. The hotel, from the airport, seven times were called to no avail. They did not answer. Bookings.com did not respond until 3 days. There may have been a happy ending, but by the time they found them they were damaged. We then booked (as always) hotel shuttle in Athens only to find out it could be 1/2 meanings. We had always booked w/ checking this box. We were told after waiting 3 hours that there was a charge for the service.

Booked room. They charged twice what hotel charges and refused to give any sort of refund! Major SCAM!!!! Along with the above, the Hotel, Crown Reef, we waited in line to check in for TWO HOURS! It was HORRIBLE!!!!!

I made a reservation for a hotel in Italy months ago using Booking.com. Then a few days ago, I get an email from Booking.com saying they cancelled my reservation. When I called to find out what happened, I was told that either the hotel or Booking.com made a mistake and had the wrong reservation policy on the website when I booked. I was told they tried to email me (it went to my spam filter) and call me (there is no record of that and there would be). When I didn't respond, Booking.com cancelled my reservation. This is outrageous! If the hotel or Booking.com made a mistake on the webpage, then they should pay the price for their mistake. Why should I, innocent party, have my reservation cancelled because of someone else's mistake? I have travelled all over the world and this kind of thing has never happened before. I will never use Booking.com again because I cannot trust them to honor my reservation.

We cancelled a room a month in advance. Bookings did not alert the hotel and we were charged. Bookings refuses to take responsibility and reimburse our charges saying we have to take it up with the hotel. It appears this happens often. I'd advise against using Bookings.

RIPOFF! Booked on bookings.com. Bookings.com site states "do not pay until you stay" and "Credit Card used only for reservation". I had an emergency and could not stay. I called Beach Walker Inn & Suites and they said to call bookings.com. I called bookings.com and waited over 10-15 minutes each of the two times. Some supervisor said that Beach Walker called the shots and would charge me. Beach Walker charged me. From the looks of the neighborhood, the rudeness of the woman on the phone at Beach Walker and Bookings.com, I would steer clear of this less than average business. RIPOFF!!!!!!! !

I booked a double room in Barcelona from Wednesday the 28th to Sunday. Booking.com sent me a mail a couple of days before informing about the address to collect the keys. Wednesday, my boyfriend arrived in Barcelona at 11pm and, despite following the indications, he couldn't find anything. Luckily enough he found a room in a close hotel paying more than 100 euros. The day after we went to the B&B office (opened only during the day) and they explained they changed the key location; they were not responsible for what happened the day before anyway as they communicated the new location to Booking.com. Despite not having any responsibility, they were very apologetic and offered to refund for the cost of the first night.

I booked a hotel in Manitoba, Ontario based on reviews, price, and star rating (3 stars). It was obvious when I checked in that the motel was at most a 2 star, but more likely a 1.5 or 1 star. When I complained to booking.com they kept repeating that the owner supplied the star rating, and that there was no way for them to change it, and that I should only rely on the reviews. No matter what I said, they weren't open to asking for feedback from customers on star rating changes, and pushed the issue back onto me. I would have to deal with the hotel owner. That wasn't the issue for me; I didn't care about $ etc. I just want to be able to rely on star ratings for choosing a hotel, and they're not interested in that. So I will never use their service again. They had a chance to use customer feedback to modify their system, and they blew it.

I wish I had looked here before I reserved a hotel room in Greenport - The Townsend Manor Inn. We had the same experience everyone else did on this web site. My husband had heart trouble and was hospitalized the week of our trip, so I immediately cancelled. I used booking.com in the first place because they feature on their home page of the web site, in big block letters - "Free Cancellation on most rooms". I am suspicious there is free cancellation on NO rooms! We were charged $245 although I cancelled more than a day in advance. I called the hotel twice and they got off the phone by saying they'd call me back. Booking.com responded only after 2 emails, saying they were working on it. Sure...have not heard a thing. This is false advertising and bad business! Will complain at the BBB too.

I am so disappointed and will be following up through BBB and social media. I made a booking for a room and splattered all over the Booking.com website, you see ads saying cancel or change your reservation anytime, 24 hour notice, etc. Completely untrue. I tried to cancel yesterday (48-hour notice) only to find out that they will charge a 100% cancellation fee. Disgusting business practice.

My name is Loredana and I had a booking made through your website for Saturday and Sunday in Drobeta Turnu Severin, in Zenti Plaza, a four star hotel which I would like to share with you the horrible experience that we had. We were on a trip 4 so we had two rooms. As we got to the front desk the young lady was very confused about our reservation which she figure out on the end but mentioning that there are two big problems with the rooms-one has window on the roof, one is small but on side. We sad will check it out as it was a very long way that we traveled and we were sure we booked with a serious website so will not have to worry that much. As we got to the room we got shocked, as the room was a sauna.

resolved

I made the reservation late at night, then realized that I wouldn't be stopping in that town, so I called the hotel to cancel...... They said that Booking.com usually requires 24 hr notice to cancel. The reservation was less than 12 hours old! The original reservation was for one night. Now my bank is being charged two different fee.... Neither one correct and for over double my original charges. I'm wondering if my bank will help me out??? From now on, I will make my reservations only with the hotel. I thought being a fairly new booking site, Booking.com would be trying harder to impress customers..... Well, they impressed me, but not in a good way! An expensive lesson was learned!

I made a hotel reservation through Booking.com. I was given the option to cancel and did so within the appropriate time frame. I was then charged by the hotel as they stated they were not appropriately advised of the cancellation. Thus seems to happen often with Booking.com. My agreement was with Booking.com so I figured not a problem, they'll take care of it. But they did not. First, they asked for proof of the charge. Then they said my proof from the bank was insufficient because it did not display my name on the transaction. If it wasn't mine how could I get a printout? They then told me that I must get an actual bank statement and fax it. Furthermore, they gave me a 48-hour timeline. ALL OF THIS WHILE ON A RELAXING VACATION. Based on the other reviews on this site, it appears as though this is standard operating procedure for Booking.com. I have learned one thing. DO NOT use a company such as this one without reviewing it first. Expensive lesson. BEWARE. Do not use this organization. Do not trust them.

I reserved a room for a business trip. A few hours later, my company informed me they had reserved a room for me. I tried to cancel my room and Booking.com refused to not charge me for the room. I will never use that site again and I recommend that if you don't like wasting money, you don't either.

I booked a hotel in October 2013 at the Wingate by Wyndham State Arena Raleigh/Cary Hotel. I was guaranteed free cancellation if made within 1 day of my arrival, which was scheduled for May 9, 2014. Plans changed and I cancelled the reservation on March 14, 2014, two months BEFORE my check-in date. The hotel charged me one night anyway. I contacted Booking.com regarding the charges. They made me provide copies of the credit card statement with my name and account number for PROOF of the charges. Then they emailed me that the hotel couldn't refund the charge because the expiration date on my card was incorrect. I provided the correct expiration date via email.

I cancelled a room due to work commitments with booking.com three weeks before I was due to use it. They said I did not show and took my money. They will not refund. I think three weeks notice is enough to let them know. I think this company uses illegal practices.

I booked a place to stay in Bali on Booking.com - it was cancelled and a month went by before I was told. So I booked 3 places this time to make sure I had a place to stay next week. The site informed me that my credit card was used only to secure the booking and nothing would be charged on it. Well the next day I got email confirmation from 2 places saying they would charge my card AUD $484 and $512 respectively if I cancelled the booking. I nearly died. So I have cancelled my credit card and then cancelled the bookings. Warning: do not use Booking.com. You guessed it, I am going with the third place that didn't threaten me with charges and are very friendly.

I got an email saying that there was a mistake on their end and my reservation would need to be canceled. I explained that I had made plans based on this hotel reservation but they went ahead and canceled my stay anyways! There wasn't any compensation for their mistake!

Booked several reservations for a trip to Ireland; received email confirmations from all online services except Booking.com. Just called (a month after making the reservations) to see what happened, and was told that those were already sent. CSR did resend one reservation but not the other. When I pointed out that they might want to look into what happened, she got very rude, insisting it was my fault for not receiving the email confirmations. Won't be using them again.

I booked a hotel in the Gold Coast, Queensland using Booking.com. I had to cancel due to the death of my mother. I cancelled the booking online within the time limit and received a cancellation confirmation online. Even though Booking.com charged me one night. I complained and they refused to refund my money. They referred me to a lawyers firm in Amsterdam that only accepts complaints in writing over the mail. They never bother to reply to my complaint. Never use Booking.com. They are dodgy and dishonest.

Booked room with Booking.com and they billed me for the room ahead of time. Then when I arrived at the hotel, they needed my credit card to get the room. I explained that I already paid for the room, and Best Western said it was just for security reasons. So, a month later, I got a bill for Booking.com and Best Western on my credit card. When I spoke with Booking.com, they explained that I needed copies of everything from them, from my credit card billing, and from the Best Western.

Price shopped online for hotel room rates, final quoted price/charge was much higher than online price & price quoted as nightly rate by person on phone. I told the person to cancel the request as this final price was much higher than I expected. She charged my account anyway and now they won't reverse the charges. So far tonight I've woolen with 4 people there, the last one supposedly a Supervisor that says she is trying to retrieve the recorded conversation and will call me back in 30 minutes. I won't hold my breath. They wouldn't even tell me the name of their Company, "I'm not allowed to tell you that ma'am." Really??? As I told her that's VERY shady!!! Will never do this again.

I recently needed to change my credit card information with Booking.com. For my trips this summer, I had already been charged in full from 3 of the hotels. (Meaning I didn't have to pay anything else since 100% payment was taken at the time of the reservation.) For some reason, the 3 hotels re-charged me as a result of what the Booking.com agent did when I called asking for help with editing my credit card details. Since these 3 hotels double charged me (telling me that Booking.com had made this error sending my info. a second time, as if payment was not yet made), I had to prove that I had already paid in full months ago. The hotels reimbursed me although since the exchange rate had fluctuated during the time it took me to show documentation, I lost out on around 8USD. Not a lot of money, although I'm not the one who should be losing out on these eight dollars.

This evening has been a complete nightmare for my husband thanks to Booking.com. I booked a room for him at the Hyatt Rosemont 19 days ago and received confirmation from Booking.com by email. Today, after getting up at 2:00 AM and working all day, he flew from San Antonio to Chicago and shuttled to the hotel only to be told that they had NO reservation for him and no vacancies. In fact, there wasn't a vacancy to be found anywhere within 2 hours of O'Hare. I contacted Booking.com by phone and was told that they had faxed the reservation to the hotel on the day I booked the room and that they would find a room for him somewhere.

Has anybody else had this experience (booking.com do not seem interested)? I tried logging in again this morning and it worked for a short time and then when I went to change the meals, as we provide breakfast within the price, it took me back to log in page as my period had expired and it once again would not accept my log in details. I am getting very frustrated with this site. Surely booking.com is making enough money to provide a seamless website!

This hotel is awful, do not stay there. When we complained, the manager stated "tough, it's what you paid for." Complaint to booking.com, we got no reply. We did not stay but still got charged, use late rooms instead. Better customer service. Do not use booking.com and do not stay at the Lismore Banbury.

I book a hotel room in Savannah but due to weather conditions, I had to cancel. Cancellation policy said must cancel prior to 4 PM on the day you are staying. I cancelled at 12:30 PM. The hotel ended up charging me that night's room rate. Contacted booking.com immediately and it's now been over 3 weeks and I have yet to receive my money back and they are no longer answering my emails. Thank goodness you can dispute charges on your credit card. This was my first and last time using booking.com.