Booking.com Reviews

I have a villa next to Black sea coast and I posted it in Bookings.com. When I have a problem with certain reservation there is no response from Bookings.com platform but when it comes to their commission they do the impossible to find you and let you know that you have to pay them...! Customer service - 0, competence of the employers - 0. Definitely DO NOT LIST YOUR PROPERTIES IN THIS WEBSITE... Absolute disgrace for accommodation owners!!!

Saturday of March 10, turned into a nightmare day for me and my mother. I booked this hotel using Booking.com on March 5. As my 73 years old mother was flying out of country very early the next morning. We drive 2h to get to New Orleans just to find out that the hotel or the Booking.com (they were blaming each other) overbooked and we had no place to stay. The hotel staff was not accommodating whatsoever. They barely gave me a minute of their time, simply saying that it isn't their problem if I booked through the third party and that I should call Booking.com. My mom and I sat in a car by ExxonMobil gas station for three hours while I was on the phone with Booking.com (I didn't expected it to last this long, but at least we had a bathroom, considering that hotel kicked us out).

RIDICULOUS! I'm owner of a flat in London, I put my flat in rent with booking on period from December to January, I had just one booking from 1 customer in this period and I'm still wait the payment for that from almost 3 months. Nobody are been paid. I still wait and call your customer service more or less every single day. And they said every time to need to investigate why my payment are still not complete.

Booked a hotel in Denmark for three nights. I later emailed Booking.com informing them that this was not a hotel and we were unable to access our accommodation. It eventuated the owners had moved us to another accommodation and an email from owners was later found in my junk folder informing me of this in Danish. I booked and paid for a "hotel" at the address given on the website. Booking.com do not think it was unreasonable for the owners to move us to another hotel without our authority. As explained to Booking.com, when I book and pay for accommodation which is confirmed, I expect to stay at the location I booked. They explained that sometimes these thing happen!

I already understand booking.com does nothing to help customers other than check in times and dates. However I called in just to inform them that they have people advertising on their site as hotels and guest homes and once clients show up, they are given a bedroom in a trailer. I didn't want 1 dollar back, I just wanted them to take a little accountability as to whom and what is being advertised on their site. Instead of them being open to constructive criticism, they insist on telling me that a guest house is a room in a trailer along with strangers (not owners) in adjoining rooms. I explained to them in plain English that a guest house is a separate house on the same land as the principal residence, but yet they were lying through their teeth solely so they are free of accountability.

I´ve made a reservation in the property "8 Portland Place - London" from 10-16 of May and, as I´ve come to believe that the property requirements are a bit suspicious, I´ve decided to cancel the reservation although I really liked the property description and neighborhood. The reasons that led me to do this cancellation refers to the risk as I think that this might be a fraud. Explaining a little better: 1) The property contacted me by e-mail out of the booking.com page requesting a GBP 1200 deposit (banking transfer) as a safe deposit to make sure that I wouldn´t damage anything during my stay. This payment must be made immediately after the reservation.

I tried searching for a 7-night stay at various hotels in Hong Kong, however I find that many of the prices change once I add a child as a search criteria. Specifically, I was looking at the Hyatt Regency in Tsim Sha Tsui, Hong Kong and when my search criteria was 2 adults, 1 child (5 years old); versus 2 adults only, the price with the child is a drastic difference of $400 hike for the same room type. Yet the description says children under age 11 stays free. How is that free?? I think either Booking.com is being dishonest or Hyatt themselves are trying to scam us. I think it's the former, because the Hyatt prices are consistently the same for either search options.

Booking a hotel in Park City in March 2018. Booking.com mistakenly double booked myself and my daughter at the Lodge at Mountain Village. I notified them almost immediately after I saw the double booking (same dates/same room) almost a month before the trip. They told me that The Lodge was going to charge me twice for the same room and didn’t accept any responsibility for the mistake. I suspect both Booking.com and the Lodge at Mountain Village are suffering financially and neither entity would accept responsibility and cancel one of the bookings. I am now opposing the credit card charges. I will never use Booking.com again and I would warn all travelers to stay clear of this organization.

I booked my hotel through Booking.com on 3/8/17. We drove 3 hours to Disney from our home on 3/10. Check in wasn't until 4 so we spent the day at Disney. Left Disney at 9:30pm and drove to our hotel. When I got there the associate said there was no reservation under my name. When I showed him the confirmation email from Booking.com, he apologized and stated that they must have double booked it and there were no available rooms.

In the past I have used Booking.com via Southwest.com website with success, however for a March 2018 visit to Puerto Rico I had poor results: I rented a condo unit using Booking.com (Southwest.com) at (4633 Avenida Isla Verde, San Juan, 00979, Puerto Rico) under the title "Ocean View+Free private transport to Airport & Metro", the condo is called: Isla verde Tower or COND CASTILLO DEL MAR. I did this 10 days prior to my visit. 1 day prior to arriving I was told that the unit wasn't available (was given 2 different reasons - an electrical upgrade and overbooking). I also reserved a car in San Juan using Booking.com (Southwest.com). When I arrived at the off-site Payless location I was told that it would be $100 more that was reported when I reserved it.

I booked a hotel room through Booking.com and it was as expensive as it would have been had I booked through the hotel. NOWHERE in the fine print does it say "We will charge you the full price in advance of your stay." A full two months before the hotel stay I was charged for the entire cost of the room. $300 bucks I didn't really have and no warning it was gonna happen. Don't use Booking.com ever. There is no benefit to it.

The call centre in Cape Town is never available. Leaving messages for our account manager never helps as we are never contacted after numerous requests for him to get in touch with us. Recently we had a booking by a third party who reviewed our establishment without ever having stayed here. Guests appear able to rate an establishment as they please and write comments (sometimes false) which are routinely printed. Replies by the guest house are reviewed and edited (Censored!) and often not printed as "they do not comply with Booking.com guidelines." There is no recourse to address blatant misrepresentation/falsehood by some guests.

I made a reservation at Booking.com on 6th of March, 2018 in a hotel in Valencia for an option with CANCELLATION-FREE reservation of a room for 484.50 euro. 3 days later, I canceled it because, for personal reasons I was not able to go. Later that day, I got an email saying that I got charged 484.50 euro for the cancellation of a room that was written on their website to be CANCELLATION-FREE and when I called the Booking.com, the staff told me that I supposedly chose an option of NON REFUNDABLE cancellation, which I CLEARLY did NOT choose. I didn't make a screenshot of that page, so they told me that if I don't have any proof, they won't give me my money back. Booking.com is a lying company and they're manipulating you and putting information on their website that they later don't conform to. They've done this to many people and will continue doing that until we will stand up for ourselves. Now, I'm asking what can I do?

I reserved 3 rooms 6 months ago for my daughter's graduation. Here we are 8 weeks before the big day and Booking.com is sorry to inform me that my rooms are no longer available. They are more than happy to book me in another hotel 34 miles away. Completely unacceptable.

I had a good offer in NY and I book my flight tickets. After 15 days, I got an email from Booking.com asking me to my 75% more in my confirmed reserved. It should be 6$ and they ask me for 320$ per night, when you can book in the same hotel for $280 per night. They cancel after 2 weeks to be book, and they told me it’s an error for the hotel.

I have had the worst experience in dealing with customer service. I’ve asked to speak to a supervisor but have refused and left on hold for 30 minutes or more. This happened on 2 occasions. Do not trust Booking.com.

We rented a villa (Vila Madera in Adeje Tenerife) out for 5 nights for my friend's 50th birthday - this villa looked absolutely stunning on the Booking.com website so we were excited to experience a few days in the sunshine and the villa. We arrived to find a dirty bbq area, dirty pool, windows had not been cleaned. No adequate bedding (single duvets for double beds). The advert stated that they had en-suites for every room (this was not the case) the first floor toilet seat was hanging off. In one of the rooms on the first floor there was no curtains at all or shutters. Out of about 30 light bulbs only around 6 worked.

I had to cancel a hotel stay. I looked on the email that I received and it listed the price to cancel (150.00). As it was at a ski resort, and the entire price was higher, I could live with that. When I selected yes, cancel, the email had a price almost double to cancel as if you do through booking and not 'our' service to reserve, this double price is what you pay. I tried to discuss, state the email states 150... even the ones received from booking.com and no change. SO I bite it as I can't make the trip. This was in January. Today, I get a "we charged your CC for the rest of the stay". Booking.com did not notify of the canceled trip, the ski resort office argued with me about it (as they didn't receive anything).

When an accommodation charged me for a cancellation even though the T&C clearly showed this should not be the case, Booking.com sided with the apartment and offered no information as to why this was. Do not use booking.com. They offer you no savings and no customer protection. I will never use them again.

Very misleading!!! All the websites show this as a “Sawgrass Hotel”. It's a HOME with SHARED BATHROOM. After I booked, I found out it was a home & immediately tried to cancel but Booking.com & the homeowner refused to answer my calls & the calls from Booking.com. They refused to refund my money in this scam. Even the bottom of the attached invoice says Sawgrass Hotel.

I will never using Booking.com anymore. I booked Beijing 161 Beihai Courtyard Hotel 6 months before my trip for its location and price. I can't believe this hotel will use credit card excuse to cancel both my sister and our bookings one month before my trip. I use this credit card for my airline tickets and other purchases without any problem. I even called the credit card company to confirm any transaction from China. Booking.com is NOT helpful on this case. After calling them 7 times, they could not solve our problem. Booking.com even recommends me another hotel which is 16km away from my original hotel and for Chinese tours only. What a joke! I posted my review here to warn tours away from booking.com and Beijing 161 Beihai Courtyard Hotel.

I have been a very loyal customer to booking.com and always booked all hotels and apartments in the past 10 years through their website and never faced any problem with them until this February 2018. When I had booked 2 hotels for the family winter break, one of them was as described and the other one was supposedly an apartment building in Rome called Wembacher Palace in Rome and I sent them 4 emails via booking.com requesting late chin in from 21-22 pm on February 24th and I arrived 2120 and they refused to let us in and stopped answering our calls. And then at 2145 pm they canceled the reservation and notified booking.com that it was a no show and debited the whole amount for the 6 days and I called booking customer service and stayed on the line for more than half hour and never managed to get through to someone to talk to me.

I booked Wyndham Hotel in Daytona thru booking.com. When I checked into hotel I walked to my room, open the windows and saw THE WALL... I thought it some kind of mistake. I run downstairs and ask for different room. Their answer was because I booked thru booking.com and not thru hotel website they won't change my room. I couldn't stay in this room and I checked out. Hotel staff told me that they would not refund the money. That I have to ask booking.com to get involved. When I call 1st time representative at booking.com told me that she will call to hotel and call me back. Never happened. I called 2nd time and this time very rude representative put me on hold and then told me that she cant help and no refund will be issued. I asked her name but she wouldn't say. I asked if she can transfer me to her manager. She said NO. Never would use this website again!

Booking.com is easy to use. Lots of choose from High end to student home stays. I am mid range hotel stays. Hotels clean and tidy and I have always found staff very kind and understanding. I have not come across (so far) hotels that I would not go back to.

CLOSE YOUR ACCOUNT WITH THEM ASAP! My account had been hacked and someone else has used it to make a booking that has now cost me over £800 that I cannot get refunded. I spoke with one of their advisers who refused to help in any way and refused to even acknowledge that there had been any kind of security breach, despite me find thousands of people online saying that the same had happened to them. I will NEVER EVER use this website again and I have closed my account and I advise everyone else to do the same. Both their security and customer support is a complete joke and cannot be trusted at all.

ON 27th February I arrived at the accommodation in question. I was offered a room less than 1 feet from three main roads. Beyond that is another road and in line with the national motorway which runs night and day. On more than one occasion I sent an email to both Booking.com and the hotel making sure it was soundproofed as per the advert. They offered me a very small room which did offer me an opportunity to use my computer and write as I am in the middle of editing my book. I paid an extra 10 Euros for a room with a balcony. He warned me it would not be as warm but I decided it was more in keeping with a desk that I could write on.

I made an honest mistake when booking for a hotel, I reserved the hotel in a complete different island where I was thus needed to cancel the reservation. The correction of the mistake was done with 15 min of booking upon realizing the mistake. Although the cancellation was made within 15 min, I still got charged for the entire reservation, which cost me $580.00. That is a very expensive mistake, which I tried to call both Booking.com and also the hotel. Both did nothing and charged me anyway.

I booked a "condo" through Booking.com at Chez Polo in Pompano Beach, FL and a creep by the name of Leupold **, diverted me to Coconut Creek, FL (different town and zip code) to his single wide trailer and this sleazebag, expected me to stay with him. He got me for $77.77 through PayPal. I contacted Booking.com and they did nothing. The Chez Polo booking is still on their website. I think the one star rating for Booking.com speaks for itself! Don't use them!

My experience recently was booking what we thought was a ocean view hotel called La Copa Inn & Beach Hotel on S Padre Island, pictures on booking were not what we received, we paid 20% more by using them. We paid 621.00 for 7 nights when the hotel rate was 525.00... plus we got a substandard room, due to Booking.com.

After so many years, the time has come to say goodbye because... Non-competitive prices: many times found better prices on other platforms or directly on the hotels' websites. Incorrect room offer: it does not take into account options for small children in a double room, which are offered without any extra cost by many hotels, and instead it gives you as the only available option a triple room or even two double rooms!!! Inaccurate Informations: for example complete absence of information prohibiting children from using the pool of an hotel! Bad customer service: they say "we are ONLY intermediaries" and don't take their responsibilities. Dear Booking.com, GOODBYE!

Like other booking site this one is easy to use and gives you current information. I like the fact that you can book and pay when you check in and not incur a penalty if you have to cancel.

Although I have used this site for years, I was very disconcerted by the lack of accountability in a most recent transaction for an upcoming trip. After locating a venue through Booking.com, I was quoted a price all the way through confirmation of my credit card, when my receipt popped up it was almost double the cost. I have documented this in screenshots. When I tried to immediately cancel, the venue wanted to charge a fee so I immediately contacted Customer service on Booking.com who reached out to the company and was told I couldn't be helped until Monday. Needless to say they wouldn't refund me the cost for what I consider a fraudulent charge, and Booking.com would not back this up. I will never use this service again as there are too many others that do honest business..

Beware of Booking.com! I made a reservation for a Patagonia hotel in April of 2017. Cancelled in June of 2017. Charged $1712 in January of 2018 for a NO Show! I called the hotel several times and Booking.com who played against each other to obfuscate who actually charged the amount on my credit card. Filed a dispute with American Express who is not refunding yet, asking for additional information, which I'm sending. Fraud! Stay away from Booking.com!

It was easy to book the hotel. They gave sufficient information. And I was happy with what I got. There was a lot of information provided about the hotel.

First time using Booking.com and I got two confirmation numbers, that means I double booked. I called them and customer service rep Sherri answered the phone with compassion and politeness. She turned things around and was able to cancel my booking with no extra charge. The cancellation was a day before my check in date. I am very satisfied and I believe this company is striving to get better and better with the help of everyone's feedback. I have no regrets at all I switched to Booking.com and I will definitely use their service again.

This site did nothing that I wasn't able to do for myself and they charge you when they say there isn't an upfront cost! The prices they showed were not the cheapest available! I was able to reserve a room at a lower cost without a fee!

Booking.com is easy to use and easy to cancel reservations. Prices are often less than booking in person. I have traveled a lot with no advance plans and always been able to find acceptable places at reasonable or budget prices.

Summary: The description of some of the hotels in Booking.com is wrong and misleading. On their website, I booked a hotel which was advertised as a 4-star hotel, although it doesn't have any stars. In February 2018, I had a business trip to London. I searched for 4-star hotel in the centre. I used the 4-star filter in Booking.com and sorted the results by ratings. The first hotel in the list was Nadler Victoria Hotel, which I booked. When I arrived at the hotel, I was very disappointed by the situation there. The Nadler Victoria Hotel apparently doesn't have a restaurant or a bar or actually, anything except rooms. It is an expensive fancy hostel advertised as a 4-star hotel, which it is not.

I found the site easy to check prices and to book reservations to where I wanted to go. My trip went off like clock work and I had no complaints with the service I received.

We used Booking.com on our BC (Canada) trip, and again through the Balkans. Booking.com is easy to use, good choice of listings, particularly with the smaller accommodations because we were not looking to stay in international hotels.

I booked 5 days in Amsterdam on Booking.com and the site said it was fully refundable and could be cancelled up to two days prior to arrival. It also said no prepayment was needed and I would pay at the hotel. The day after booking I received an email saying full payment had been taken from my account and it was non refundable and could not be changed in any way. I have not travelled to the hotel as yet and don't expect to have to make any changes but having paid £2000 sterling for five nights it is not acceptable that everything Booking.com said before I confirmed the booking was not true.

I booked a hostel through Booking.com one month ago (I booked the room at 9pm, and tried to check in at about 10pm). When I tried to check in to the hostel, they refused to let me check in as they could not find my name. The hostel did not have even the list of people who had booked in through their system. They only had a paper list, and did not have any PC, tablet or mobile phone. When I told the reception that my name could not be on a paper list which probably had printed quite some time ago, he got agitated and started to shout and behave like a wild chimpanzee. I called Booking.com and asked them to do a proper follow-up. They promised to resolve the issue and do a investigation, but they did nothing. I have contacted their customer service several times, but no outcome. The support staff disconnected the phone during my last conversation when I asked her to provide me a with an appropriate response.

After booking a room with Booking.com for 3 mature ladies and traveling 500 miles we arrived to a double bed with an overhead bunk. I rang the company and asked how does a 55 year with chronic back complaint get up a ladder to a bunk. After agreeing that the room was only fit for a couple and bunk for a child then denying it my patience was shot, I asked for another room and was refused. I asked for refund and refused unless I paid extra money. We had to accept the room and I am taking this time to write this review as I have no bed to sleep in and am disgusted that a company as big as this could not assist and get us a proper room with 3 beds as requested. Also like to point out the shower in room was a clear glass door... Wtf in a family room!!!

Booking.com is easy to use, offers free cancellations, and has a good choice of hotels. But, the price isn't always the cheapest. I can sometimes get a better price through discounts directly from the hotel's website.

My spouse and I recently visited Clarion Maingate in Kissimmee/Orlando, Florida in February 9th-12th. We booked our room ahead of time through Booking.com. When arriving at the hotel we checked in and of course the service was poor. When we went to our room and opened the door it was a loud stench that greeted us at the door before entering.

Although it is very easy to navigate and book on this website, where they drop the ball is the horrible service and contacting customer service to rectify a situation. Several times hotels I booked through Booking.com would lose my reservation, would not have the price negotiated, and several other issues...

My experience with the site was great... I found the site was easy to use and timely. I would use the site again and would recommend it to friends and family.

Booked and received confirmation on a room several days in advance, got an email at 230 am on chin in day, from the property owner citing technical difficulties and they were unable to accommodate our reservation. I have been calling the customer service since 11 am, and they a have been trying to see if they can find me a comparable hotel room. It is now 3 pm and still no resolution, just got hung up on when I demanded a supervisor since the last 5 people said they would call me back with information. Never ever ever will I book through this company, do not book through them ever.

The website tries to attract with marketing promotions which never worked for me and the customer support never helped to solve problems. The prices are much higher as the hosts themselves. The last experience that I had with them is that I didn't get the 10% "genius" discount as promised. This discount was one of the reasons why I booked from that website. Customer support didn't help at all. During my stay in the hotel they canceled my booking saying that my credit card cannot be charged by the hotel. But the hotel assured me that there are no problems with the payment at all. I will NEVER book from this website again!!!

Booking.com preyed on me and robbed a disabled lady of 54 pathetic dollars and refused me a refund. The money you creeps take in and you can't live without my 54 bucks. You are pathetic and every single person I know will know what a bunch of greedy low life ** you are.

I have more than once been booked in rooms that were not really available. Also rooms that indicated they were pet friendly but when I arrived they were not and did not want to refund my money without a fight. Makes a hassle when you're tired and have been traveling all day.

Horrible experience with them... I booked a room in Banff, Canada through Booking.com about a month ago, and received confirmation email. The price is pretty cheap, $20 instead of $100-ish per night. The price is a bit too good to be true, but the price was tagged as 'Special Deal', and it's through Booking.com and confirmed by them, who would take it as scam, it's still low season here. About a week ago, I phoned the hotel to make the payment, and was told that the price was wrong, I said it's confirmed by Booking.com, but hotel said they would inform Booking.com about the mistake.

What extra services? Never got anything but a bill. Better deal available in the coupon books at the rest areas. Sat at bar until I got bored. Left money on bar so I could leave.

Terrible customer service. Never apologise, always the fault of the host. Change their rules as they like and make things complicated for the host. Monopolize market making it difficult for hosts to survive without them.

Booking.com has a very aggressive booking procedure. Once they have your credit card, they will keep hounding you. And, if you leave the site without logging off, they automatically book & charge your card for a booking that you had been looking at. Once, I got double booked for the same hotel. Had to call hotel to cancel because booking.com has no live service agents to talk to.

I booked an apartment for five nights in Lanzarote, Spain via Booking.com. The booking was confirmed and the full payment taken from my card. Five days before our arrival, and more than a month after the confirmation, Booking.com told us that the apartment was no longer available as it had been rented out privately to other people. Booking.com suggested two alternatives of much lower standard, so that I had no choice but to ask for the money to be refunded. Instead of Booking.com refunding me quickly, I had to get in touch with the host again. The host refunded me 25 pounds less than they originally took from my card. This has still not been sorted out. In the process, I wrote countless emails during my holidays and found Booking.com customer service highly unprofessional. One of the emails I received was in Polish, another one in Spanish language. I'm a UK customer.

My confirmation for NYC hotel says “Free Parking”. We couldn’t get near hotel due to construction. We called to ask how to park and they said not only no free parking, no parking at all. We had to leave. But they charged us for our two rooms. When I contacted Booking.com they basically said I was lying. They disputed my claim. Said they couldn’t contact hotel further, I should do it myself. They were horrid.

I had booked from January 23rd to January 29th a double room at La Casona de Don Tito in Colón, Entre Ríos, Argentina. I made it through Booking.com. I was required to send a money order with the half amount of the whole pay. When we arrived at the hostel we have to pay the remaining amount. As they did not accept paying by card I had to pay in cash, agreeing after some hard arguing to pay the remaining 1.000 pesos in two days when my wage was to be deposited in my bank account. Then we found out that several of the things advertised were false: there was no bidet, no backyard garden, the wooden bathroom door was broken, there was a step on the first floor at the beginning of the staircase which was badly built and was dangerous because it may cause a fall with serious consequences if you were not very careful.

I had booked the Hampton Inn Pensacola Airport, Florida, for 2 night during December 2017. The reservation was made through the Booking.com site. When a severe winter storm interrupted air travel through Atlanta, GA, prior to my stay in Pensacola, I had called the hotel directly to postpone the reservation for the identical room for 2 nights in January 2018. The hotel informed me that the reservation was made through Expedia.com (!), even though my printout showed Booking.com. The hotel referred me to Expedia.com which did not honor a postponement nor did they refund the prepaid hotel fee.

I made a 2 days hotel reservation. On the final screen, it did not show that the total due on the screen has to be plus plus. Only until I received the confirmation email and it showed the 7% + 10% extra taxes underneath the balance total. Plus it showed my reservation under Rupiah (Indonesia currency) and the confirmation was under Singapore dollar. I called their customer service to complain, but he said nothing can be done.

I booked a hotel for 2 days through Booking.com. Within 12 hours I decided to use a different hotel and canceled my reservation through the email Booking sent me. I also immediately called the hotel to confirm they received my cancellation and to confirm my debit card would not be charged (did all of this on a Saturday). The hotel confirmed they received the cancellation and had not yet charged my debit card. After reading all of the bad reviews, I contacted Booking.com via phone to confirm the cancellation and to confirm my debit card would not be charged. They confirmed. Then called the hotel again to confirm the cancellation and that my card would not be charged. Everything confirmed. Card was not charged.

I booked a Hotel with Booking.com 2 months ahead of time. About 3 days before the check-in date the hotel cancelled the reservation but still charged the credit card. I contacted the Hotel and they said they went bankrupt, but they assured me they would return my money. They never did. I contacted Booking but they seem totally impotent, they won't give me my money back or do anything else for that matter. I was ripped off.

Booked apartment on their site. Got there, owner had no idea to expect us. Booking.com lied all the way through to avoid telling us when we could not get in contact with owner to get keys. Got nowhere with getting a refund- I'm on with to their Head Office and will contact the Regulator if I get nowhere. Nonexistent Customer Service and Reservation not fulfilled/refunded! Meanwhile I came across a lot of rude employees who get angry quickly. I was amazed as I thought the company which I have used for some years without trouble would be more than willing to sort out their own mistake. But they just try to avoid giving a refund. Just like low end companies Airbnb and Ryanair - a Netherlandish version of the same nightmare!!! I'll go out of my way to search hotels and contact them away from Booking.com.

Booked what looked a very nice hotel according to photos on Booking.com but oh my God totally falsely advertised. Complained and got nowhere. Asked for refund. Got offered 25 pounds and flubbed off. They told me to read the reviews. I wish I had. On other websites they were shocking but on their site they were not bad. I put a review on their site and they did not publish.

First of all I would like to say that I have used Booking.com for a number of years and I have always recommended the service to all of my friends and family. I was delighted when the reward system was introduced, as it meant that I was getting something back for being a loyal customer. I have had two friends who have booked hotels from my referral and I was sent an email to confirm this on both occasions. I then received two emails today, informing me that my friends are back from their stay and that I should click the link to redeem my £20 for each guest that had stayed. When I clicked the link it took me to a page that said that the page has not been found. I tried to do this several times on different devices a Macbook and an Android phone.

Booking.com "Price Match Guarantee" is not real and total BS. I found a better deal at Travelocity.com, which saved me about $150 on a four (4) night stay at Cancun, same hotel, same dates, exactly same room and after sending Booking.com the reservation proof and screen capture and even copy of the email sent by Travelocity they refused to match. So I immediately canceled Booking.com and kept my Travelocity reservation. Be very careful when reserving with Booking.com, as they have terrible customer service and do not honor their "Price Match Guarantee".

I wasted a full day in a very short vacation to Egypt fixing a problem that booking.com created for me. I booked Mayfair Nile Cruise on Jan.19-22/2018 in Aswan, but Booking.com mislead us confirming location is Luxor for our 3 bookings. We bought 6 flight tickets as Cairo-Luxor & Aswan-Cairo because I relied on booking.com confirmation.

I have been using Booking.com for several years and was basically pretty satisfied with the service. But the last few months I have been traveling a lot and I have found that what Booking.com represents on their website is not actually what the property is like. Far from it. I have written several unfavorable reviews about the places that I have stayed booked through Booking.com. I got confirmation that my reviews were posted and I did see my reviews however when I went back several days later none of my reviews are there.

I stayed in a hotel booked through Booking.com. I booked 8-day stay, however, since hot water does not run more than 5 minutes, I left the second day. However, the property management and Booking.com still insist me paying the full amount for 8-day stay. I tried to reason with a supervisor/manager for 3 times, Booking.com agents refused my requests.

I need to make a formal complaint. Becky ** is completely incompetent and Jeffrey refused to allow me to speak to a manager after I asked to speak to one 6 times. I finally ended our call because of these issues! :(

I booked a week at a Wyndham hotel in Disney Florida through Booking.com. On the booking page it clearly stated that the local taxes would be due for payment on arrival at the hotel; the booking company took a healthy deposit and confirmed the room. This was 5 months before my scheduled visit. With a couple of days of the booking I noticed that the Wyndham hotel had taken all of the tax money out of my debit card, I contacted Booking.com immediately to get the money returned. Booking.com stated that the hotel could withdraw the balance of the money at any time and they refused to give any assistance in getting the money back even though I had never given them permission to pass my card on to Wyndham.

Won’t ever use them again. Hotel bookings are hit and miss - they don’t care if the room turns out a ** and the hotel balks and says you still have to pay - refused to intervene and support us. Never again, our holiday was ruined.

I used Booking.com to book a hotel in Savannah, GA. On their site, the hotel had good reviews and it looked great in their pictures. Not only that, there were “live” popups saying things like “10 people looking at this hotel right now! Only one room left at this rate, book now!” So yes, I (stupidly) felt like I needed to act fast and went ahead and booked the room without really looking into the hotel. Big mistake. I went to map directions on Google and lo and behold, the reviews on there were much worse. Multiple people complained of mold in the rooms and it generally being dirty and musty. Plus loud 24/7 construction literally next door that makes getting to the hotel difficult. So I panicked and called booking.com immediately to cancel.

I booked a unit through them in DC for July 2018. On the site it says only need a card to hold unit but you will pay at the property and can pay with a different payment method at check-in. Four days after booking I received an email from them advising they were unable to process a payment. I asked why they were attempting a payment and what's the amount, they said it was just to make sure the card is valid and amount would be returned to me. This made no sense as it contradicts the payment details on their site. The person responding to me in email was very rude and got mad because I kept asking what's the amount they are attempting to process so he sent me a cancellation email pretending it came from the owner.

Booking.com are no more than common thieves.The company should be folded. They mislead me into believing that a cancellation was absolutely free of charge and then took money for a deposit off my credit card. Common thieving conmen should be charged for theft and called to account. CLOSE THEM DOWN!

I am a genius member of Booking.com and I have booked almost all of my holidays through their website. In Summer of 2017 I booked a room in a ski resort during New Years. After booking the room, the person who was in charge of hotel wrote me a private message saying they have no more rooms available. I contacted customer support of Booking.com and they said they will contact the owner of the hotel. If they really have no room, they will try to find a solution for me. Since the owner said that he has no rooms, customer support called me and gave me another website where they found for the exact same period a free room.

Completely rip-off and wrong advertisement, never had a good experience with them! The photos they post from the hotels are very different than actual facility. The information they release in booking is totally tempting and what you pay at the end is not really value of the service you get, they put the extra service fee and tax in a small font on purpose, they hide the conversion currency info and you end up with a big bill at the end. I had few experiences with them in Barcelona, La Fortuna, Costa Rica and I totally felt I was ripped off and the customer service never agreed to reimburse me. Try any other agencies but them!

It isn't just the customers that have to deal with these scumbags at Booking.com. I can tell you it's no different dealing with them as a property owner. After months of terrible experience after terrible experience, I decided to pull the plug and sever my relationship with Booking.com. In doing so, I stumbled upon review after review from customers like you guys detailing epic failures by this fraudulent company. I'm ashamed to have ever been associated with them.

Be aware with Booking.com. In September I booked hotel in Malta called Seashells Resort, in September after couple of days they sent me email saying that my credit card is invalid and I need to give other card details in next 24 hours, so I thought my card is not valid and booking will automatically cancelled! We booked other hotel from my wife’s card and forgot about this booking! In January we went on holidays to Malta and there is missing 240€ from my account reserved by Seashells resort. I contacted Booking.com. They say this is no show fee from hotel and I can't get a refund! They send me e mail saying that my card is not valid, after 4 months they just took money from it! Very nice holidays, I paid for 2 hotels and in 4 months time not a single email from them about credit card details. Don't use Booking.com. You may lose your money.

I booked a family holiday to the USA in April 2017 for a white Christmas and due to unforeseen family circumstances I had to cancel. I had booked two rooms at The Landing Resort and Spa in Lake Tahoe. I paid a deposit of $800+ dollars. Of course, with the Australian dollar to US dollar it was quite expensive. I cancelled both rooms on the 31st July. On the 15th August I received a refund for one of the rooms. I had to chase the refund for the other room which followed a few weeks later. All was good until I received my credit card statement and on the 27th December, I was charged $3,378.00 for one of the rooms and was charged an international fee of $110.00. After a small panic I contacted Booking.com and The Landing Resort and Spa to see what had happened. At the moment after numerous emails, Booking.com are saying it is the resort's fault and the resort is saying it is Booking.com's fault. Needless, to say it's not my fault!!

Booking... OMG, there is too many things to say about them. Liar, thieves, not polite, not respectful, they never assume their mistakes and their conditions are always going one way, their way. Commission is abusive, totally abusive. More you pay, more you will be in front of their listings. In Indonesia, their service is the poorest. Worldwide probably, corruption, no customer service, not respectful staff, arrogant and they are never responsible for anything. It's a real and sad monopoly, those one how are making the world unfair. Their website is full of lies also if you're a customers... They try to trick you with some "live" comments, wrong, all wrong... People need to know about it.

They charged me more than $250 for Nita Lake Lodge in Whistler and refused to do anything about it where I called and made a complaint, I spent an hour on the phone, they documented it and then the higher up representative just emailed me curtly and form email and that was it! Atrocious! The whole point is to save money! I will NEVER use them again!

Free Cancellation with a catch- I booked a trip that had "Free Cancellation Guaranteed" on Booking.com. I found a much better deal before the deadline so I cancelled. I received my deposit back, however, it was a lot less than the original deposited amount. When I booked it, I paid in Canadian dollars (CDN) for a hotel in the USA (LV) just like the Booking.com website quoted. When they reimbursed me, they reduced the amount because they paid me back in USD currency. Because of the strength in the USD weakened, I am left holding the difference.

Spoiled my Holidays by Booking Zara Resort-Lonavala through Booking.com. I have booked this property through Booking.Com ref. no **. I have checked in this property on Jan 18 at about 11.30 AM. The torture started from 12 noon up to 5.30 when they did not operate the AC due to power cut. During these hours the temp. is high and you need AC. The main reason for not operation of Genset was, very less occupancy on that day. So they did not want to waste fuel. I have even informed to Booking.Com but they did not solved my problem.

Dirty, smelling room due to up room toilets leaking and sewage canal flowing nearby, AC not working, shower not working. Booking.com rates this hotel as 6.8 /10, But takes no responsibility for such pathetic condition, On reporting matter, quick mail is sent for nonshow at hotel. On again contact for cancelling booking for next day, one day time taken for asking me go here and there and ultimately no money refunded. Booking.com takes GST tax for booking from hotel owner and do not takes responsibility for refund. Trying a legal option.This post is for awareness to other people so that they get alerted while dealing with this site.

Checked in with my reservation. When entering room I find that items listed about the room a false. No mini bar in the room. No robe in the room. No slippers in the room. Called the front desk of this well known San Francisco hotel to find out there are no longer mini bars in the room for a while. There are no slippers as stated by booking.com. The robes were brought to the room after asking for them. This is suppose to be a four star hotel. Booking.com needs to verify what they state on their website because it is not true. I paid for things I did not receive that were posted on my reservation.

I was choosing to book a hotel room with Agoda or Booking.com. But I chose Booking 'cause I was tricked to believing it was cheaper but only when I gave all my credit card details and the charge was finally made, was when I was told the actual pricing including the taxes which they would already have known beforehand. I am so upset! Don't ever use BOOKING.COM. BAD. BAD. BAD. Bitter aftertaste. It's not much more than I am paying but I feel cheated!

Don Miguel 1 Benidorm - Dirty apartment... wrote a very bad review. Warning other visitors to this apartment. Complained to Booking.com but got nowhere!!! And my review seems to have disappeared from the site. Have asked Booking.com. Why as yet no reply... Advice. Book direct, easy. But use their site to look at apartments or hotels???

I cancelled a booking on their site which showed it was free to do so. I was still charged for the room. Booking.com were not interested and I didn't get a refund. I will never use this company again. I was directed to them from Trivago.

Booking.com use deception and lies in their information regularly. They took funds from our account without authorization. When we complained about it the fellow from Grand Rapids Michigan who works for Booking.com said that they were wrong and that this should never have happened. We were stranded with this fraudulent company. DO NOT USE BOOKING.COM. When we sent them the proof of their fraud and theft they tried to blame the hotel. It was not the hotel who took the money. It was booking.com as it was their website. A bunch of liars at booking.com.

Two times I booked a hotel through booking.com. Was a bad experience and they had no support. Last November booked a room on the Oregon Coast for Thanksgiving weekend. Booked it 3 months in advance. Got there and the room was nothing like in the photos. No oven or any cooking devices or ocean view. Hotel said I could cancel with no charge but what would you do 220 miles from home. No other hotels available. 2nd time booked 4 months in advance 7 night stay in Cabo San Lucas for February 2018. Just got email the place no longer wants to rent their unit. WTF? 30 days out now. There is nothing else left on beach from that week... Using this site has spoiled my trips 2 out of the 2 times I have used them. Sure good rates they show but after what I said they DO NOT DELIVER.

I Booked a reservation at the Hotel Bahia Taitza for Jan 13-20th and then realized I had put in the wrong dates so I changed it to Jan 9-13, they gave me a second confirmation number, which I assumed was the new confirmation number as the last booking should have been automatically cancelled when I changed the dates. After all this I realized I had the wrong 'San Jose' and cancelled the entire thing. When I checked my Visa I saw a charge of $561.72 for this hotel even though I already cancelled everything.

I booked 2 rooms in a hotel in Belgium for 3 adults and 3 children, which was clearly stated on the booking confirmation. On arrival at hotel the rooms were double rooms, which they rectified by putting camp beds in for the children. On check out they had made a charge of 120 euros for extra beds, which I disputed but had to pay so we could go to catch ferry. I emailed Booking.com 5 times but they did not respond. I phoned them and was told I should have read hotel brochure about rooms - why would I need to do that when I had written confirmation from Booking.com the rooms would accommodate 3 adults and 3 children! They were extremely unhelpful and I would never use them again. Would have been much simpler to deal with hotel direct.

They very disloyal and not accurate - I’ve book a trip 5 months in advance. Book a 3 bedroom townhouse on 1445 Retreat Circle Davenport FL which states, "Put a card on file to hold your room and pay at property," so they told us that they tried to contact us about a deposit 3 months prior to the date after we were already sitting at the property waiting on the phone for an hour waiting on to be told, "Sorry your room were resold and we are sorry. What we can do is find you another room," and if it’s more expensive they will pay the difference. The catch to that is they wanted us to pay almost $800 for a room and they will pay like $480 something but they want us to pay the whole $800 then they will reimburse us the $480 which we have done nothing wrong. Our room should have never been resold without us knowing then said they email us trying to get a payment. No email. I very sicken with Booking.com also this property.

Driving across the state to drop my son off at boot camp and since we had 3 weeks to buy a list of items close to $1000, I'm low on cash. I booked a room thru Booking.com for the first AND last time. My room total, tax & all was 129$ but when I arrived my total was $151. Front desk told me to contact Booking.com and when I did they sent me an email changing the price to 148$... I'm sorry but it's crap. I'm a single mom across state. Packed food even. No money to spare and I get ripped off. Driving 6 hours over at 1 am in snow, doing the classes for my son for 8 hours and driving 6 hours back on no sleep last weekend was easier than this BS!!!

Both the Hotel (Hotel Whitcomb San Francisco) and Booking.com are involved in this and overcharged us 4 times the going rate for $139 to $158 a night, billing us $595 a night. Neither the Hotel or Booking.Com will do anything to assist. The Hotel says we had a King Suite which maxes out at $499 which we did not, it was small room with barely enough room to get around the bed. These guys are crooks of the worst kind.

You better off save money at the company website instead of using Booking.com. I book to stay at Pelican Hill Resort in Newport beach Calif. And cost 2204.54. When I use Booking.com, it cost 2453.62.

I have made a hotel reservation through Booking.com. I was emailed itinerary which stated to pay hotel upon checkout. When I got to the hotel after driving 13 hours I was told Super 8 does not honor that reservation so I contacted Booking.com which said to take it up with Super 8. So I was giving misleading information, false advertisement, bad management and no one on both ends could resolve my problem. Do not use Booking.com.

When my family travel to Paris in last Christmas, I decide to take a short trip visiting Belgium, we arrive at the evening and try to book a hotel for the night, but found my Paris phone do not work at Belgium, so I went to McDonald's restaurant using their wifi to book a hotel through booking.com. When we arrived the address that list on booking.com as Royal Suite Botanique, we found no hotel business sign, neither reception, look more like a resident or apartment, door was closed, I press the button at the door speaker, the other side response said they are not hotel. I wanted to contact booking.com but my phone was not working at Belgium.

Westerdok 692, 6 Leliendaalstraat. Appalling stay. Owner lives above with shared entrance, therefore no privacy, basically staying in someone's lounge!! Detached smoke alarms no intercom etc, blocked entryway, badly converted flat. On the second night he deliberately locked us out (left his key in the lock), we heard yelling and screaming from him, with crying children running around. On the third night he threw us out without notice and refused to give us our money back, because he lied to Booking.com and said the apartment was for 5 when it was only for 4 people. Avoid at all costs. Couldn't leave a review on Booking.com because we had to cancel the booking to find other accommodation.

Lies and lies. Pay later is crap. You almost always pay BEFORE. For me is always the same history. They sat. NO BEING CHARGE and you check your BANK and always you have a bad surprise. THEY OVER CHARGE YOU. Dishonest company. I look for other options. Also Expedia are Dishonest. So I check for others options.

I booked a room through Booking.com for 5 days. Due to serious illness, we had to leave after two nights. The hotel was very sympathetic but said since I had booked through Booking.com, I would have to contact them for a refund of the unused nights. I have tried everything I could think of but found no way to contact these people. The "contact us" field on their website goes nowhere, there is no phone listed and no email address. DO NOT USE THIS SITE.

I booked the Pendry hotel in advance for Comic Con 2018 on January 3rd, 2018. I received an email on January 8th from Booking.com that my reservation was canceled because the "hotel is no longer able to honour this reservation, and accommodate you during your stay." My deposit was refunded. When I called the hotel they have stated they were fully booked and Booking.com should have never opened up availability. When I call Booking.com and spoke with a manager Cory, he basically said it wasn't their fault and it was the hotel's fault since they were the ones that sent them a link of availability. He said to work with the hotel. Booking.com has poor customer service, they don't want to admit they are at fault, and won't help out and work accommodations when it's their fault.

Been using Booking.com for my business trips. Recently made a 'Free Cancellation' booking with Artisan Boutique Hotel in Hanoi. Noticed my credit card got charged USD245. The booking policy says it's temporary. After 1 month I realized that they did not reverse the charge. Called Booking.com. Hotel reverse the charge in USD and I suffered an exchange rate loss of MYR64 (USD15). Raised a complaint to Booking.com. No response. I'm now not a fan anymore.

Looking for a flight to plans Spain I found a number of cheap flights. When I tried to book the flight it was sold out. After 5 times I saw the flights back online. I did find a flight. At about $200 more. The flight ITINERARY was outstanding. Was told the flight was free cancellation. Wrong. I was not able to make the flight. 3 month before. And was told it was only free cancellation for 24 hours after perched. To make a very long story short Booking.com is less than truthful. Very disappointed.

We booked a hotel in Morroco week ago and they just messaged us the day before arrival while we were traveling that they will not accommodate us. Booking.com is not responding. Properties on Booking.com are very unreliable and Booking.com does not respond.

I really don't know how this company grow so big with those awful services! I tried 2 times to book a hotel through Booking and it was a disaster, the 1st one because they gave me wrong information about hotel and I finally contact the hotel receptionist who helped me. thank God and the 2nd one because we didn't have all comforts that the hotel was providing because we had a reservation through Booking! Which as we have been told later charge the hotel 20% commission and treat hotels badly so hotels treat badly us! Never again Booking.com.

The booking was not honored by the Sheraton Gateway hotel at LAX. They did not recognize the booking number. My guests had to pay more money for a room when they got there. This was a big embarrassment for me and I will have no choice but to refrain from using your services in the future. Please make sure that my account is reimbursed for the charges immediately.

Don't use Booking.com! You can not deal with the hotel if you want anything. Most hotels let you cancel 24 hours in advance unless otherwise noted. Not if you reserve with booking.com. Then, you have to go through them...and they are located in Amsterdam!!! They provide an international phone number. After calling 3 different numbers and being on hold 3 times, I was told that even though it was 24 hours in advance and I had a good reason for cancelling, I was going to be charged for 1 night. If you value your sanity and time, DO NOT use booking.com. It is not worth it! PS Finally got a rep to remove the penalty fee (I thought). But she said I would receive an email noting that. It's been 2 hours... No email!

I booked a room in Vegas through Southwest later finding out that they use booking.com. When I originally booked the room it was for $782.32 which included the destination fee. I received an email stating that the amount was $887.27 but they billed me for $782.32. Why you bill for $782.32 if it should have been $887.27 and it states that the destination fee is included so you should have charged me $887.27. I have booked through several third party and never had this issue. The price you have is the locked in price and that is how it should be. The only additional charges that I should get once I arrive to the hotel is the accidental fee hold. THAT'S IT!!!

I booked a hotel room with Booking.com yesterday, I found out today that the exactly the same room is £60 cheaper through the hotel's website. I have asked them (booking.com) to price match but they have refused because the hotel it's booked with won't cover the cost! Hello, it's not the hotel that has the price match promise it's you Booking.com! Obviously won't be using them again. They have an online system also for price matching which doesn't work just to add to the pain!

I am thoroughly disappointed with the Sunroute Plaza Hotel at Maihama (Tokyo Disneyland). I did this booking for 2 adults and 1 9 years old child. When I reach the hotel I was told that booking for child was not done and I had to pay 7500 yen extra plus 1000 yen for the child's breakfast on top of 95000 yen I paid for just two days stay. How come your system doesn't realize this simple filter. Didn't face this issue on other hotels I booked through your app for my recent Tokyo Trip.

They double booked me and then were totally unprepared to help when the hotel wanted payment for two rooms when we only used one. While they sent an email saying how valuable we were they did zero to help.

The night before I traveled I called the hotel to book a taxi and I discover that my reservation did not go through. I called Booking.com and they were not able to help me. I had an awful experience and I will never use this website again.

I booked a family room in Shogun Guest House CE - 32, SALT LAKE, SECTOR I, NEAR CITY CENTER//NEAR BSNL, Kolkata, 700064, India. Very bad experience during stay in the guest house. No one come to clean the room during stay. Room service is very bad. Breakfast included which was very poor quality. Last day is on 30.12.2017. Final settlement I want to pay through card but hotel manager was demanded payment by cash. I paid cash and demand cash receipt but the manager refused to give any type of receipt and saying, "You booked the hotel through Booking.com. Receipt will be given by Booking.com." When I insist for receipt he and his staff misbehaved and threatened. No reception received till now from Booking.com. Really very bad experience though Booking.com and I would like to suggest the Shogun Guest House is not fit for stay to anyone.

I booked a hotel room through Booking.com and it was the last hotel with a poolside room. My kids were super excited! Arrived at hotel to find out it is not poolside and the hotel had all those rooms booked so they couldnt do anything about it and they felt so bad. Not the hotels fault at all. Called Booking.com customer service and because the hotel was already booked for their poolside rooms they did nothing about it. I specifically wanted that kind of room and would have booked through a different hotel if they didnt have a poolside available. I was not offered a discount, a coupon for further hotel stays, any explanation on why this happened, or any accountability from the company. Thanks a lot Booking.com for all your help, I will definitely make sure I write several reviews and spread the word on how poorly this company is and their customer service.

I booked a car on booking.com for Dallas airport pick-up. I had my printed confirmation with me however the rental company, ADVANTAGE RENT-A-CAR would not honor that price and I ended up paying almost $200.00 more than expected for a 6 day rental. I will not ever book anything with booking.com as it appears they quote a low rate to get you to reserve thru them and then the service provider won't honor their prices. Ripped Off Again.

We used booking.com to book our anniversary vacation in Niagara Falls a couple years ago. Up till a couple hours before we checked into the hotel booking.com was sending my husband email saying that our booking was not confirmed because they had the wrong credit card information. Even though they say that the credit card is used just to hold the reservation and it won’t be charged we were planning to use a different form of payment and they were trying to take it out of the payment to hold the reservation.

I've been using Booking.com for years now and have booked through them several times a month. Recently their service standards have lowered. As for this instance, I've booked an apartment and the host did not respond to any of my messages or calls. I called booking.com customer service 4 times, every next agent promised to call back in a few minutes but they didn't. It took over 3 hours just to convince them to cancel my booking and make a full refund (So one day of my vacation spoiled. Thanks to them). Otherwise I could not cancel online without losing all my money. I'm very disappointed by their service and I look forward to take my money elsewhere, to someone that doesn't waste my time.

Booked a nice room at Seattle Hilton. Pictures and prices reflected a spa tub/luxury bathroom. I paid extra for a large tub in a King room. Luckily I called Hilton to comfirm, was told by manager and 3 other front desk people said that NO luxury tubs exist in King rooms. Went back and forth w/ Booking.com, they keep sending the same message, that our room is reserved. We told them and Hilton multiple times that we would not take that room as we specifically needed a King w/ a large tub as we booked. Booking.com took $$ out of our bank account and will not refund. Will never use Booking.com again.

I always book my hotels through booking.com, however this time around I booked a beautiful home in South Lake Tahoe. When I booked it; payment was due upon arrival. However the "property owner" demanded a deposit to keep my date. I called booking.com asked if that was necessary. They stated it was not within the contract. I did not have to pay. But if that was what the property owner's policy was I would be fine anyway because I booked it through booking.com. The owner stated the deposit was necessary because many people were booking her property and not showing up, with no cancellation. The "owner" emailed me what looked like a legit contract with all the details to her home and another email to send over the deposit to her account with her info. Long story short booking.com called me about month after I had booked this place and said they were no longer affiliated with this property and didn't give a reason why.

I have read thousands of reports against Booking.com - so why is no one investigating this company? I tried to get their best price guarantee and they refused - stating I booked a room with a "full bed" not a "queen bed" and I said to them my printed receipt they sent me said "Deluxe Queen Suite" so why would a full bed be in a queen suite? Also they charge a lot of hidden fees that make absolutely no sense. Why would the hotel charge $95 less than booking.com - total price with taxes - and then booking.com says they won't honor the best price guarantee? This place is clearly a scam. After reading several people's complaints I am worried about a cancellation I had made at another hotel on this trip. They said it was cancelled but now I am worried what my credit bill looks like... best recommendation - DO NOT USE THIS COMPANY EVER!

The reason why I write this experience is that I booked holiday accommodation from 22-29 December at 11 Dunes in Umhlanga Durban, South Africa. I booked this in advance. Umhlanga Vacations handled this booking. I received an invoice and I paid the deposit (50%) and a few days later the full amount. On Monday the 18th of December 2017 I wrote an email asking Umhlanga Vacations where I can get my keys for the holiday. Umhlanga Vacations then replied that I can get my keys at Umdloti. My holiday accommodation was changed from 11 Dunes in Umhlanga to 17 Cascades in Umdloti, I was never asked about this nor informed. I told Umhlanga Vacations this is not on. I don't want to stay at Umdloti. Umdloti is a far cheaper place than Umhlanga and we stay every year at Umhlanga.

4 months prior to my date of stay, I made reservation for 3 days at a hotel that included 3 days of breakfasts. A few weeks BEFORE the stay I received an email stating that there was a mistake by the computers when I made the reservation and that the three days at the hotel would now cost 62 more than the original reservation said. Got to the hotel and the breakfasts were NOT included and I was told to contact booking.com. After 3 months of phone calls and emails and receipts sent, booking.com refused to pay the cost of the breakfasts, this even after a customer service rep told me that if I mailed in the credit card statement and receipts!!! DO NOT USE BOOKING.COM. It's a total SCAM!!!

I used booking.com for the last 5 hotel stays I had in the past 3 weeks. All was fine until the last hotel stay which was in a bed and breakfast which was poorly advertised as non-smoking. IT was far from the truth. The entire house reeked of smoke. I paid cash for a 2 night stay and could NOT stay there more than an hour due to the intense smoke smell in the entire house including the room I was staying in. I COULD NOT physically stay the night because my husband and I were physically ill from the smell.

We booked a service apartment with Booking.com and had to cancel as my granddad passed away. It was a nightmare getting the booking sorted out with them. Requested for cancellation and provided the death certificate but they refused to help. Spent hours and hours together on the phone and finally two weeks later got a credit voucher. The credit voucher is valid till next year. Called booking.com to get the process started again and been advised that they no longer deal with them. I can’t get through to the apartment via email/phone. Spoke to Booking.com to get help as I did initial booking through them. There was one sensible person who advised to send the voucher to them and he will callback. He never did.

When I booked a hotel recently Booking.com showed a price captioned “you will pay the hotel £**”. I took that to be the total price, but hidden taxes, fees and charges added an extra 20% over £300 to my bill. I realise now that I should have read the small print, but their headline reassurance pulled the wool right over my eyes. I really don’t think this should be allowed.

When I'm booking.com booked a room at the Howard Johnson Inn & Suites in Kissimmee Florida. The pictures they showed online for the rooms I was trying to get show The Kitchen and a nice big room but when I checked in they put me and my handicapped wife 2 flights of stairs up on the second floor and then when I complained they gave me another room on the main floor which turned out to have bugs.

I booked with Booking.com for a three day's stay at Caribbean Villas in Trinidad and Tobago. I canceled my reservation, within the permitted cancellation period for full refund. I noticed on my banking statement that, in addition to being charge extra, the hotel's information did not match where I booked. Instead, the hotel was listed Newhall Lodge.

I made a reservation with Booking.com for a one night stay at one of their supported properties. There had been some mention of a possible snowstorm coming into our area and it arrived. I called the property to cancel our reservations, but they told me that I had made the reservation through booking.com so I needed to cancel this thru them. I then went to the booking.com website to notify them of my need to cancel this reservation because of this snowstorm and guess what there is nothing on their website that I could find that would let me cancel this reservation.

After accidentally reserving a room for the wrong night, I immediately tried over and over to cancel my nonrefundable room. I called 5 times and sent 5 emails but got no response. I kept trying the next few days and a few days later FINALLY got a hold of someone. They were no help and told me that if I had tried to contact them earlier then I could’ve cancelled my room (although I tried to contact within minutes of my reservation) so after blaming it on me they called the hotel and said it was the hotel that wasn’t letting me cancel it.

Booking.com ruined my Christmas. My husband and I go to Panama City Beach every year for Christmas. My husband went through booking.com and reserved a condo for the week after Christmas. He booked it on October 16, 2017. Today, Christmas EVE they send us an email that they overbooked the condo. Just like that, our vacation is over. Do not use this service.

Never ever wrote before on any reviews, however this would be the very first on how unethical and lousy company booking.com was. Has been a frequent user on Booking.com. As usual got a booking and was booked under free cancellation. To my dismay, the cancellation fees was applied and no notification was informed. Called into the customer service department and seek clarification, however, the service agent Ms ** was very unprofessional and challenged customer to write into media press as we wished.

Book the hotel room on Booking.com. Evidently put the wrong date on the booking. When I got to the hotel they had no reservation on the books so I end up getting a room paying with my credit card. That same night went to Booking.com website. Cancelled my reservation. Got a cancellation email confirmation. Well come a month later I get another charge for two rooms for that night I originally put in a reservation for. I called the hotel. They said they never got a cancellation notice from Booking.com. Called Booking.com. Spoke with the representative. She tried to call the hotel to get them to cancel it. Course the guy said he couldn't do it. He got to speak to the owner who never answers his phone conveniently. So I called the hotel. They said I got to call Booking.com to cancel it. Booking.com says that can't do nothing about it. I got to call the hotel to cancel it. One is playing off the other. I think it's just a total scam. This is what they do.

I wonder how such big organisation do such fraudulent activity. They hike the prices. I have paid the most hiked up prices in a extremely low season in a poor quality hotel. Booking.com takes more than 30% in commission for deceiving people. It’s unbelievable & honestly stay away from Booking.com. Paid more than £100 per night for a room that cost to other people booking directly or thru other channel a max of £35. I wrote several emails to the hotel for guidance and no reply.

So tried to cancel before the date given ("free" booking thru 11:59 12/17). Today checked and the booking.com site says if I cancel, have to pay one night's fee. Lied on their website initially and not holding to it. And they print on their site info hotel gives them, which is often inaccurate -- and they don't verify info hotel gives them. Used them twice before and was satisfied -- had not problems. Most recent trip I've booked, they've lied about cancellation dates you have to cancel reservations -- i.e. -- booked a reservation for Miami that said you could cancel up thru 11:59 Dec 17. Went to do so, and now I'm charged a cancellation fee. Consumer Affairs should investigate their claims on their booking site and do us all a favor.

I landed in Budapest at 7 pm and received a text from an unknown number about my booking, giving me an updated address. As I am a savvy world traveler, I called the number because this did not add up. I spoke with a woman and explained that Booking.com would have to contact me with any changes since I booked with them. The call disconnected and I was not called or texted back by this number.

The site stated taxes included and gave a specific price for cleaning. I confirmed booking at that price. Shortly after I received my confirmation email. The taxes were then tacked on and a cleaning price went from $65 to $160, the price went up by almost $400. The site also said cancellation was an option up to 2 weeks before, at no cost. Once I got my confirmation email it stated I had to cancel two months before to receive a refund. I ended up cancelling my reservation and booking elsewhere.

My husband and I travel a lot and always have used Booking.com for years, and usually had a fine experience. This summer booking.com somehow changed the dates on us while booking hotel rooms, in a very sneaky way where you have no idea. Instead of meeting us halfway or giving us our money back since, we literally booked a hotel room for that evening, and then unknowingly booked another one for the same night, so we didn't use the service at all, they charged us anyway and were not helpful at all. We have used booking.com for years, have spend thousands of dollars, and have just lost a customer!

I reserved a room for a week, 5 months in advance and cancelled it a week later due to medical issues only to be charged half the weekly price. WTH?! No one returned my calls or my emails. I will now contact my credit card company and dispute the charges! This company is a SCAM!!

When I reserved a room, I chose pay at property with the option to cancel free up until the day before my stay. When my confirmation came thru, it said the hotel MAY charge my card anytime, and free cancellation was not available for this property! If I cancel I would be charged $142. The hotel stay is $162... So then the next week there is a charge on my account for the hotel charged my account. When I called the property, they said they didnt do it. I would have to get ahold of Booking com. When I got ahold of Booking.com, they said they didnt do it and I should get ahold of the hotel AND I should have read my confirmation!! Total bait and switch. Total ** if you ask me... Never again. Will never recommend this website to anyone. As a matter of fact I will discourage anyone from using it!

I've never booked through them, but received a confirmation email for another booking. The hotel that was booked was useless, and I spent hours trying to deal with Booking.com. They hung up on me twice. The third guy was more helpful and assured me that it is not my credit card that was used, but there was nothing they could do to change the booking. Are you kidding me? Scam scam scam sounds like.

I used Booking.com to reserve a hotel in Columbus Oh, then someone told me the hotel was next to a strip club. When I tried to cancel the reservation, on the same day I made it, I was told I was going to be charged the FULL amount of the reservation as a cancellation fee. Booking.com's website states no cancellation fees, but here’s a cancellation fee. When I tried to contact Booking.com I was told that the property management was the one trying to charge the enormous fee. When I contacted the Hotel directly I was informed that they had nothing to do with charging that cancellation fee, they didn’t even charge for cancellations as long as you canceled within one hour of check in and only a fraction of what Booking was trying to charge me!

This service is very poorly run. There is almost no way to contact anyone and if you get an email through - they blame the hotel. In my case - I booked a hotel in Austria but my credit card was declined. I received an email from Booking.com to that effect and within two hours I updated the credit card. They stated in the first email that I had 24 hours to do this and my reservation would remain confirmed for that amount of time. 90 minutes later they canceled my reservation after just stating that all was good, updated and re-confirmed. Of course the hotel was sold out at this point and I have no recourse except to bring legal action. Terrible service! Avoid at all costs!!!

I booked a room and was charged significantly more than on Airbnb for the same room. I clicked the link to request a price match refund and ended up at a FAQ page with no information. The Contact page and Customer Care links were also dead ends. I tried to leave a review and it wouldn't let me post.

"Booking yeah? No booking blaaah." We will never use Booking.com again, period. They arranged a rental car we were to drive to Florida and back (650 miles each way). However when we arrived to pick it up (Fri afternoon) we were told we had to sign up for it with a credit card. We don't use credit cards so we were screwed and had to use my power steering leaking 2005 Honda to drive Florida and back. I had to have the steering rack replaced within a week of our return--at least we made it. Booking.com never told us we had to have a credit card. I was surprised as we PREPAID 100% of the rental car bill on our VISA DEBIT CARD. Still didn't make a difference and the airport demanded a credit card.

I decided to book a hotel in Pátzcuaro, I have been in the best Western many times and it doesn’t cost more than 120 dollars. When I was on the website there was a note that it said I will pay in Mexican pesos when suddenly I got an email telling me that I will pay in dollars. I called immediately to let them know that there was a confusion and I needed cancel because I didn’t have the money in my account. I took a picture of that note and they didn’t cancel my booking. Worst and tricky company ever.

I will NEVER use this company again. They are total scammers and should be shut down. They are totally disgusting and I hope this review loses them a lot of money. I booked a hotel 8 months in advance of my travel and it came with FREE cancellation until January 2018. In November of 2017, I cancelled this reservation due to the problems with the hurricanes in the destination which meant the airport has been shut down. As I was WELL WITHIN THE FREE CANCELLATION PERIOD, I didn't think there would be any problem.

Booking.com does not back their customers AT ALL! I booked through them in June for a November stay. They took my money right away. When I contacted them with photos of the hotel and the deplorable conditions including black mold they refused a refund! We drove 5 1/2 hours to get to this hotel and their answer was I should've read the reviews! Book anywhere but booking.com! WORST experience EVER!

My wife found a hotel through this site. For three nights after booking with this site and printing out the reservation confirmation we wanted to change the reservation to arrive one day later and Booking.com was no help at all. They were going to charge us the full booking fee $290 and no cancellation no refunds so we asked Booking.com to see if we could cancel the first night or change it to another night and they wanted an additional $89 and to lose the first night. My wife called the property directly and talked to reservations and was able to get it changed. I never will use Booking.com again. Once they charge your credit card there is no refunds or changes. You are better booking with the hotel directly. You do not need Booking.com ever. Also they said the hotel cost $290 but charged my credit card for $323 so not all fees are disclosed. Never ever use Booking.com. Never!!!