Booking.com Reviews

Booking.com is the absolute WORST booking site to choose to reserve a hotel. I reserved a hotel room, but meant to cancel the room, however I did not. When I called Booking.com, they basically said that this was not their problem and didn't help me. I was not aware of the cancellation fee or the details of not canceling a room. The details and stipulations of reservations are NOT made clear and if something happens and you don't correctly cancel your reservation, you will be charged the whole amount, BY BOOKING.COM NOT THE HOTEL, instead of only being charged a cancellation fee.

We made a reservation 6 months in advance for a stay at an all inclusive resort in Baja Mexico for a Christmas vacation that included two rooms, one for us and one for our 3 adult children. Three weeks before our planned trip Booking.com canceled our reservation leaving us holding thousands of dollars of non-refundable flight tickets. After 6 months they said they emailed us 2 weeks before cancellation that our credit card could not be authorized. This was actually true since the credit card we booked the trip with originally with was compromised, a common thing these days, and a new card issued by our CC company. The problem is we never received any email notifying us of the problem or a phone call, just a cancellation notice. We could of re-booked at the current rate, a minor $5,000 increase! This company must be a small operation operating out of some garage, stay away at all costs!

I am a vacation rental owner. Booking.com was supposed to collect payment from guests for 3 different reservations. The guests have already stayed, now I'm being told that I was supposed to collect the money. I never had any access to their credit card info. This is a shady company that now owes me $3500 and they keep blaming it on me.

I booked a room for a trip to Italy through booking.com. Couple of months after making reservation received an email to "update" my credit card info, which the property had already received when I made reservation. Called and updated all info with booking.com and the agent told me my reservation was fine. After my trip commenced, got another email threatening to cancel my booking if I didn't provide updated credit card info. Replied to the email with another credit card just in case there was a problem with the first one.

I was booking directly to hotel website and found that there is no option for cancellation. I checked with Booking.com and found that I got the option @ 60 dollars more. I booked and immediately received email from hotel that I have only 24 hours to cancel else my full money will be charged and I will have no option than to visit or waste my entire money. I called hotel and Booking.com more than 20 times and no one was giving me the right answer. Later hotel updated me that Booking.com don't want to refund you or ask them for the conference call which finally I asked for and within 10 mins I got the email for full refund. Seriously you need to grow up and give respect to the customer time. It's so annoying and I will never ever take chance with Booking.com.

Booking fees and "extra" charges are not explained on this site, nor are they itemized until you have paid in full and receive a confirmation email from the property management company. It was explained to me that the amount charged ($170.00 for the "booking fee" alone) was paid because Booking.com gets a percentage of the property rental. Seems like bad business that the renter is paying the profit. Shouldn't the property owners be paying the "profit fee" for using Booking.com? And the hidden fees from the property owners are never explained when using this site to book a rental (home, hotel or otherwise). It's when you hit confirm, put in your credit info and receive that confirmation email that you learn just how much "Extra" is charged. For us it was close to $300.00.

This has to be the sorriest company I have had the experience of dealing with, they canceled my reservations and so I had to rush and find something else, of course everything was higher, I contacted them and told them this, they assured me they would refund the difference. After 7 separate calls, managers that promised to call, that never did, assured the case was escalated 3 separate times, of course I have seen a dime, it has been over 3 months now, I am in the process of contacting my local tv station, I want them exposed for what they are. 5 SEPARATE CUSTOMER SERVICE PEOPLE ALSO, I HAVE KEPT ALL E-MAILS AND NAMES. This company is a joke and flat stole my money.

I booked Furnished apartment in Dubai. I received a message that the booking did not go through as credit card declined. Immediately, I directly emailed the property agents to resolve the issue. No response. Since, then have called Booking.com thrice, made international phone calls and put hrs of time discussing the issue. They said no issue the booking will remain as non-refundable. The next day I receive a message, booking has been cancelled. Also, on the website the property has increased the pricing more than 2 folds. Summary: 1) I missed booking other properties because of this deal and now pricing for other properties have gone up. A financial loss for me. 2) My money and time is wasted on phone calls to Booking.com and property. DO NOT USE BOOKING.COM as they can't be trusted.

I travel to Kathmandu in Nov 2018. Booked and made payment after review Booking.com hotel wish list. Disappointed when dock hotel, they saying no booking go to them and reject my stay, but payment had charged. Though issue resolved after a long checking and go through unpleasant encounterment. The hotel Kathmandu resort room condition is actually bad and not as per review shown. They gave a room that's dirty, like 100 years never clean. No facilities, no hairdryer, all are no. It just an empty room, with the bed of mites.

I booked a hotel through Booking.com. During the booking process, without notifying us, they switched our booking dates to a different month. Before paying I noticed the switch and went through the process of correcting the dates. I proceeded to checkout verified the dates again and paid. Confirmation arrived by email and showed the dates had been set again to a different month. Immediately called Booking.com to correct the dates. Was put on hold for 20 minutes. They offered to rebook my family on the correct date for more than double the initial price. Instead we opted to cancel entirely and take a $25 credit they offered us.

I booked a serviced apartment in Tokyo for 18-22 Oct 19. It has been confirmed by the Booking.com + credit card secured. However, 2 days after confirmation, the Booking.com staff by the name 'Will' told me that they are now will cancel my confirmed reservation booking due to they forgot and yet to register for the rugby team coming for Rugby World Cup in Tokyo on same date (that eventually nothing to do with me). My conclusion, Booking.com is TRULY USELESS accommodation reservation company. If they can simply cancel my booking unnecessarily due to their fault and carelessness, they also consistently do to anyone including whoever you are. Please do not deal with Booking.com from now and onward.

Nov. 4 & 5, St. Malo France. On the ferry we called the contact for the rental in St. Malo at 7:08 p.m. She seemed unable to understand the English that we speak re: arrival time. In a second call, she said to call when we arrived in front of the building, and we did. She started saying our arrival time was "unacceptable." She finally showed up at the building and the trouble began. We were supposed to have 300 E cash for the damage deposit (always read the fine print!) even though we had paid in full for the place well in advance. Having just disembarked the ferry from England, we didn't have that amount of cash in Euros, so we asked where to find a bank or ATM or how to resolve the problem such as providing the cash the next day.

I booked Bridlewood Home in Calgary through Booking.com. While I was at the airport I received that the booking got canceled. The owner of the home informed that someone else booked the same room through Airbnb and paid advance. Response from Booking.com was pretty useless and disgusting. In my booking page Booking.com mentioned the booking as "no show" which is not the true statement. I was planning to post a blister review for Bridlewood Home but could not do so because of "no show status." I believe the review of the hotels in Booking.com itself is useless and waste of time unless all the people who booked hotels or houses are allowed to write review. In my case both Booking.com and Bridlewood Home both are responsible for bad service.

We were going to stay at the Extended Stay Dallas TX. The hotel was disgusting. Left 10 minutes after check in. Booking.com did nothing to help us get our money back. They had all the proof we stayed at different hotel, but still sided with the owner saying that we stayed until check out time. We send them a paid invoice from the hotel we stayed at, phone bill showing we called nearby hotels right after checking in at Extended Stay. We even called and emailed Booking.com after we got to the new hotel, but they had a nerve to say that disputing a charge after check out is impossible. Well, we won't be booking anything thru Booking.com and I'll make sure none of my friends or family do. Stay away. Also, the Extended Stay Dallas TX is rated at 4 stars at their website, whereas other sites are 1.8. What a scam!

Booked with booking.com and tried to cancel with 10 mins of booking, was advised a full fee would be charged for canceling, no answer on phone, unwilling to cancel. Clearly money is the only thing they focus on. Won't be using again or any company owned by them. Descriptions are usually inaccurate but it seems this is ok from them.

St. Petersburg Days Inn Wyndom was horrendous - double billed - clogged toilet - ac water leak - moved twice - no manager onsite - I am a young female traveling medical student. They nearly cost me not being able to access another room as they were holding double funds. 192 for 2 days turned in 488 - in addition to holding my funds claimed not to have received my complaints. Later retrieved pictures speak louder than words - John Gave me a credit to get another accommodation as it will take five days for my funds to be refunded - be aware of this location Days Inn by Wyndham St. Petersburg Central by the Denny’s people.

Booking.com lists substandard hotels. Consistently receives bad reviews from people who stay there! It booked the Penrose hotel in Philadelphia. One of the worst experiences I’ve ever had. Found hundreds, literally hundreds of reviews which confirm the hotel is a complete disaster. This was months ago. Booking.com still lists the hotel. I contacted the hotel, I contacted Booking.com directly, both to no avail. Booking.com does not care about its customers. It only cares about making money on referrals.

I booked an apartment through Booking.com. I was traveling with disabled family members, so needed a place to accommodate all 4 of us, with serious consideration for location. The unit I chose was a nice 2 bedroom, 2 bath place, mapped within a block of the Hollywood Walk of Fame and other landmarks. I was willing to pay almost $1100 for 4 nights because of this proximity. The reviews were great. I should have questioned those, since one gave the place an 8.3 out of 10, even though there were "cockroaches and blood on the shower curtain".

I went through Trivago and came across a good deal on a hotel. The deal was with Booking.com. Have used Trivago in the past and have never had a problem with the sites and I went through. I figured Booking.com would be fine. I entered in all my information reserving the hotel room and that's when the problem started. They immediately took out the payment 6 months before I was going to go on vacation. I'm not much on credit cards so I put it on my debit card and it cost a whole lot of problems. I said off right away to cancel the reservation and the cancellation fee was more than what they charging me for my stay at the hotel.

I have used them twice to books rooms, I now realize they promise you one price and a different much lower price pops up on the hotel site. It's like a bait & switch. Also, they don't price match like they say they do. Why isn't someone shutting this company in Amsterdam down. Don't use them ever, call the hotel directly and make reservations. DON'T USE BOOKING.COM, you will be sorry. Stay Away...

Beware!!! Fraud Alert!!! @bookingcom. Last night I booked this gorgeous home thinking it would be a wonderful vacation with my family. This morning I arrived to work and reviewed it on my computer to read the fine detail. I started getting a funny feeling that it was fake. The pictures did not match up. On one spot it said apartment. On another it said house. The owner would meet me us upon arrival on one place. Another place it said a code would be sent to my email and many other weird things that triggered me to contact @bookingcom. They stated that it was put under review and a team would be going out to verify the property.

I booked a room that had a description listing 1 queen bed and 1 sofa bed available in the room. So I logically expected that I was going to get a room with 1 queen bed and 1 sofa bed. When we got to the hotel, we were told that the website had misrepresented the room and that this was a common mistake with Btooking.com. When I called booking.com they stated that the onus was in fact on the hotel and tried to shift the blame. Honestly, after spending 7 hours driving, I was exhausted and frankly did not give a flying hoot who was to blame. Booking.com called the hotel and attempted to get us the room that I had initially booked (1 queen bed and 1 sofa bed). Believe it or not, booking.com then tried to get us to pay the higher rate for the room that was promised to us via their website.

I used this pathetic site a few times when I couldn't get a room on Agoda.com. It's ugly, and it looks like it was designed 10 years ago. I made a mistake with my booking, so I called the hotel to change the dates. They said they were fine to change the dates, but I needed to call Booking.com first. Called Booking.com, who happily told me they wouldn't change the date, wouldn't call the hotel, wouldn't do anything for me. I deleted the app, deleted my account, and I will never use them again. They have no clue how to keep customers, and I will on principle NEVER be their customer in a million years. Now that I read all these reviews, I realize why. They just don't care.

Booked a 2 bedrooms apartment in NYC in the Financial District. When we arrived we discovered our booking had been changed to a more student type accommodation and not the luxury one we were expecting. TVs didn't work and there was no gym plus the accommodation was shabby and uncomfortable. We complained to the management company while we were there but got no response so we complained to Booking.com on our return. We were offered $100 compensation even though we paid over $1600 for the accommodation. We have been told we can't speak to a supervisor as they don't speak to customers and it's our fault because we didn't speak to Booking.com while we were in NYC. Absolutely appalled at their customer service.

I booked with them then found a lower price they claim to price match. So I sent info in. I get a response 6 days later saying they can't match because our stay has already occurred. I replied with if it hadn't taken 6 days to reply it wouldn't have. So then they send a different reason they can't price match. Because it's only available on hotel's direct website. The thing is they really have no intention of matching prices, which is fine if you don't have it in bold letters saying that you price match. As you can tell from the reviews on this site it is just a company that says what people want to hear but really have no interest in the follow through.

I booked a vacation rental through Booking.com for a family trip. I received a confirmation number and even downloaded the app to monitor any contact with the owner. Reminders came repeatedly through email about our upcoming trip. We arrived after 5-6 hours of travel with young children to find the owner had decided to cancel our reservation and rent it to someone else. None of this was communicated to us by email or the app. Booking.com could not be reached after repeated calls and over 30 min on hold. The owner could not help us find alternative lodging either. I will not be using Booking.com again.

Booked a hotel through Booking.com with a guarantee of a great 5 star hotel in New Orleans with a rooftop jacuzzi and patio area, continental breakfast, and well I know something crazy and elevator that works. Well I got none of this. Everything was under construction and they didn't care at all what we were expecting. Being it was a home football game in town basically everything was booked up so I had no choice but to stay there. So I go though my trip and head home. Contact Booking.com to see if they can do anything as far as partial refund or hell a voucher for anything for all the inconveniences. Get a call today from some guy not even sure he told me his name and he tells me that the hotel has their money and that's that.

Website problems and ZERO customer service. We booked a romantic weekend in a quaint inn through Booking.com. We were contacted the next day by the Inn to say that they had no rooms and that this was happening repeatedly with Booking.com. I reached out to Booking.com and they were quite rude on the phone insisting they had done nothing wrong. By the time this happened, all of the other B&Bs and inns in that area were also booked solid. My wife's birthday was essentially ruined. After several calls, I was told to submit the receipt for the hotel I had to book (in a different town) and they might reimburse us for part of that. After several non-responses, I finally got someone to respond and was told that they weren't offering us any kind of refund. DO NOT waste your time with this company. Book directly if you can.

We own a home in Wailea, HI. Someone fraudulently listed the home for rent on Booking.com, Airbnb, and VRBO. Once we learned this we contacted all 3 sites to get them removed. Airbnb and VRBO have been responsive and removed the listing. I've called booking.com numerous times over a month trying to get it removed and it's still available to rent. Today I was told it's been rented 8 times starting next week. I've been told several times it will be removed but it's still there. I ask to escalate the call and they refuse and tell me they're working on it. Hoping no one shows up at my home thinking they're staying there only to find out booking.com has ignored my constant efforts to have it removed.

HIDDEN COSTS: CLEANING MORE THAN ONE NIGHT FEE. Beware of hidden costs at Les Galeries Marval; Neuchatel, Switz., via Booking.Com: ** for which 1 night at 180 CHF costs double at the end for cleaning apartment (standard rate 200 CHF!) hidden on the bottom left column in small fonts. No possibility for reimbursements despite the fact one hour of cleaning costs approx. 30 CHF.

I've booked a few times with Booking.com with success, but our last booking was a complete disaster. Hotel looked nothing like their photos. Sheets were unwashed, room was dirty, air conditioner looked like it had an electrical fire, door didn't lock. This was a 3-star hotel for over $220 per night in downtown Montreal. I expected at least a clean secure room. Because the hotel charged us upfront for all 4 nights, and neither us or booking.com could reach the manager (seriously he's a ghost), we couldn't get our money back from the hotel. Booking.com decided that the reviews weren't perfect so it was our fault for booking this place in the first place. We lost 900$ and booking.com says there's nothing they can do about it. Clearly, booking.com don't stand for their customers.

This site is a total sham. I booked a hotel through the site because they had a $30 cash back offer. After staying at the hotel, I never received the cash back. It’s been several months and through numerous email exchanges with their customer support and sending confirmation of the booking, they refuse to honor the offer saying the information I provided was not in compliance—whatever that means! Do not use this site. They are not going to honor any deals or offers.

Long story short!! Booked AA hotel thru Booking.com, which we didn't know until we came home. Worst experience with hotel service, room, etc.. Paid double for more points. Came home and contacted hotel which refused to do anything because booked with booking.com. Went to them. This hotel was for a stay in July.. because the hotel refuses to do anything, booking.com will do nothing.

So I checked my account this morning and I was shocked that my account was deducted by "unknown" whoever is liable in this matter. I have my online banking. I checked my transaction history. Unfortunately it only showed my latest transaction that was done last Nov. 2 with the amount of only 2.5 SGD only. I went to my bank to check the updated transactions. And they found out that Booking.com was debited my account 3 times with a USD amount ($457.38) times 3!!! Hell! that is SGD 1,894.06. I called so many times.

Booked an inn with Booking.com. Some time later I found a lower cost at another site. Recorded the offer (took photographs indicating offer and date) and sent to Booking.com. They instantly reacted with an offer to discount the distinction after we have finished our inn remain, and introduced the receipt. Recently I sent the receipt, and at the beginning of today I presented the record points of interest for the discount per Booking.com ask. Guarantee acknowledged and I ought to expect discount in 7-10 days. I am absolutely awed with the manner in which Booking.com handle such demand. The imperative thing is to ensure that the bring down value you find is for the equivalent correct thing: same lodging, dates, abrogation approach and so forth). Likewise, make a point to take a picture of the offer. This will have a date stamp which Booking.com.

I booked a room on 24th October with Booking basic deal, they charged me and I have no confirmation for my booking for 12 days, no emails, no PIN or reservation number. Then I contacted the customer service email and because I didn't have PIN Code and reservation number, my case is left unsolved while my card is charged 258USD for the booking. Until 7th November when logging into my account I see my booking confirmation number & PIN code & still no email confirmation. Then I have to book another hotel for my staying.

I had booked several hotels in the south of France and Italy with booking.com via the website and had my itinerary for my family organized. I was travel by car with my wife and 2 young children. On the 7th July 2018 Saturday 17.00 we arrived at our hotel/apartment in a remote part of Italy to find there was no one to received us. I contacted the hotel 18 times and eventually a person picked up the phone and said my booking was cancelled and he was going home. I contacted booking.com to inform them and I was quite worried as it was getting late, I had 2 young children who were tired and I had no accommodation. After numerous conversations with the useless customer service team at booking.com and decided to book another accommodation online via booking.com. I found an apartment/hotel for the night which was available and I paid for it online via the website.

Arrived at hotel in NYC after receiving a confirmation from Booking.com that morning and was told upon check in that my reservation was cancelled. Booking.com did not notify me of cancellation and when I called customer service they informed me they had cancelled my account for “sensitive reasons” that they would not share! I have never had an issue with payment - I asked to speak with a manager and was put on speaker phone by accident and overheard I was “blacklisted” (their word) for cancelling too many bookings.

I have booked 2 months before my travel to grab a deal and offer and my credit card was charged and booking was done but when I reached the hotel they have not honored my reservation and told me that my credit card payment got bounced and thereafter around midnight I have to look for some other hotel in the busy season with my family and friend stranding middle of an unknown town. Luckily after several trails in different hotels, I got a confirmation and stayed in night and later logged my complaint with booking.com.

Deception of rental property. Booked a condo in Charleston which my friends had stayed in 2 years ago. We were given a different condo room. There were no closets for clothes. No dressers for clothes. One loveseat for four people to sit on and no other seating besides a table and 4 stools. The TV was attached to the wall in the middle of the table. We were told to bring our own laundry detergent for the washer and dryer. There was no washer or dryer. Booking.com gave us no satisfaction and the management company wanted more money to give us the amenities that we originally selected as our choice. We will never use Booking.com again nor will we ever stay at 493 King St. in Charleston again.

Booked a hotel with Booking.com. Some time later I found a lower price at another site. Documented the offer (took photos showing offer and date) and forwarded to Booking.com. They promptly responded with an offer to refund the difference after we have completed our hotel stay, and presented the invoice. Yesterday I sent the invoice, and this morning I submitted the account details for the refund per Booking.com request. Claim accepted and I should expect refund in 7-10 days. I am certainly impressed with the way Booking.com handle such request. The important thing is to make sure that the "lower price you find is for the same exact thing: same hotel, dates, cancellation policy etc). Also, make sure to take an image of the offer. This will have a date stamp which Booking.com cannot dispute.

Used Booking.com to stay in Shobha Inn. The information available on Booking.com was misleading with no response from customer service on asking to contact property in asking them about the booking information check in dates and check out. They informed the dates was wrongly updated and they while money was taken from my credit card but on refund process Booking.com customer did not take any response or were helpful. Call after call emails but they are least bothered in responding. They said, they don’t take any responsibility of any booking done and done care about the feedback/complaint I am providing. Property booked in was very untidy with dirt all over the room. No front seat service and no room service. I will not recommend Booking.com to anyone as they are worst and don’t care about customers. Feel they have scammed me into this with not refunding my money still.

Went to Florida on 10-14-18, had booked a condo for the week, arrived at the location and was told that our condo fees were not paid by Sweet Home Vacation. Could not get into the condo till 10-15-18 after 5 pm. Contacted Sweet Home Vacation and informed them that I wanted reimbursed for two hotel rooms for the 14th due to their fault by not paying the fees. Also wanted the missed day added at the backend of my stay due to the fact that I had already paid for this service. Was told that Sweet Home Vacation would not do both, had to check into the condo a day late. Sweet Home Vacation should pay for the hotel fees due to their negligence of not completing the contract details. They will not answer phone calls or return them. Will never do business with them again! Bad service and they do not care if their negligence ruins your vacation or costs you additional money and time.

I complained to Booking.com about my booking and even sent them pictures of the current state of the property. To date, they not refunding me however referred me to the property owner. Booking.com is still promoting this property with old images even though they now aware of its current state. This is unacceptable and a misrepresentation! Booking.com earned a commission on this and the owner was paid. I am left trying to get a refund with no response from owner and no support from Booking.com.

After many years I'm flushing Booking.com away. Very recently I booked with them on my last day in London. Arrived to awful and expensive hotel. Complained to staff and Booking.com who promised to get back to me... and never did! Started receiving blanket stupid emails from them from different people in their offices which told me left none of them knew what they were talking about, and I had been specific and sent photos. They then doctored my online review and ditched photos. Hotel lied in their response and I could not respond. They're all in it together and it's about MONEY AND KEEPING EACH OTHER SWEET.

First of all, I am not sure whether you understood the situation before jumping to reply to my emails or not. Your inability to understand the situation makes me feel that I will again have to waste my time explaining what I went through. However, I will try it one more time. I had booked a room from your website basis the photos shown on your website. All I wanted was the room which was shown to me on “your website”. That should be the ideal expectation of the customer. Your perspective of the room being usable is not required as my complain was completely different. I had asked for the same room and that was not provided. The room which seemed clean and usable as per you, was a category below the room which I had booked from your website. The same was mentioned by the hotel reception as well. Hope, this cleared your doubt and I hope you will not understand my issue.

Has anyone had this happen to them? I don't store my credit card on file at Booking.com and yet it was charged without me manually inputting the details. I subsequently cancelled and got a refund but... Anyone else had this happen?

I changed my email-address on my Booking.com page. The result was, that all my previous and pending bookings as well as my genius points were gone. Instead of helping me or telling me that their software is unable to manage such a change of an email address, they only were asking multiple times why I needed to change my email address in the first place. The supervisor instructed me via a customer relations person, that I only need to do another five bookings in order to get genius points again...

I booked 2 hotel rooms, and had to cancel one immediately. I received an email stating that a refund had occurred, after 2 weeks I still had not received it so emailed, I was told it would happen, again it didn't appear so emailed and was told it was escalated. After 3 weeks I called to be told it would be escalated, there was no manager I could talk to and no overseeing body where I could get my refund - Awful company, have been using them for years but NEVER again.

I booked a hotel that clearly stated free cancellation 24 hours - price went from $74 per night to $150 when I hit confirm. Very deceptive trade practice to hit you fees after confirming. They then charged me 50% and refused to refund after I cancelled the reservation not minutes after booking it.

I had booked my reservation at the Metropolitan hotel on the 25th of September at 12.12 AM. I cancelled the reservation immediately on 25th September at 12.23 AM within 11 minutes since the rooms they confirmed were not matching to the information I furnished. But Booking.com was holding on to my cancellation request till 26 September 6.32 PM. I then sent an email to Booking.com for which I received response from support team. The email clearly states that my reservation is eligible for free cancellation. I have been getting different response each time from different support staff. Request you to kindly take one stand on this issue and not make the customer a scapegoat for your team's ignorance.

I booked a hotel in June with free cancellation policy. I provided my credit card number. Later due to change of my travel plan, I cancelled it within the allowed period and should avoid any fees. However my credit card was charged $595.43 for "no show". At first I thought it is a simple mistake which could be easily corrected. However I later figured out that it is almost impossible to clarify this case with booking.com and get the refund after wasting tons of time calling Booking.com customer service. It is such a clear case with all proof/record provided, however booking.com is ridiculously and selectively ignore some information and conclude my evidence as "invalid".

I made a reservation for a handicap accessible pet-friendly room informing the Booking.com employee that I was traveling with two cats. When I arrived at the motel I was informed that the motel did not allow pets in the handicap room. That gave me the choice of not being able to shower due to my disability or leaving my cats in the car and neither option was acceptable. When I contacted Booking.com to cancel the reservation so that I could go to another motel they said that I would be charged a cancellation fee even though it was Booking.com's error.

2) They didn't give back €230 for the old reservation (during reservation the website was saying only €20 for server but they took €230 without explain). It's 2 months we are waiting that money back.

Booking.com canceled my hotel reservation while I was on the way to the hotel. I drove 200 miles to the middle of nowhere to find out that I had no place to stay. When I called them, they made no apology and gave no explanation. I booked the hotel a month in advance. I am a frequent traveler and I have never been treated like this before. I will never use them again and I advise no one to use them. They will destroy your vacation, business trip, holiday, etc.

Booking.com competes for business by advertising Hotel Rates in U.S. dollars. They also advertise "Free Cancellation" in many instances. They do not disclose clearly that the customer's credit card is billed immediately or that refunds are subject to currency fluctuation, and therefore not entirely free. On speaking with their customer service representative about a refund that fell short of what was charged and paid, I was told that the difference was due to the fluctuation in Euro vs. U.S. dollar pricing at the time of cancellation and there was nothing Booking.com could or would do to ensure that the entire amount billed was refunded.

App is easy to use... Yes. Made hotel reservations at a halfway point for a recent trip. One stop on the way, one stop on the way home. Unfortunately there was a work conflict and we needed to move our trip back two weeks. Tried to contact Booking.com in multiple ways. No one ever contacted us back. I called the hotel, they could do nothing and apologized but said that Booking.com was the only ones who could make any changes. Several tries later, still no reply from Booking.com. We cancelled both reservations and were forced to eat approximately $250. NEVER AGAIN WILL I USE Booking.com. BEWARE. STAY AWAY, DELETE THE APP.

Do not trust their listings that state that they have free cancellation. My cousin and I planned to get our families together in St Louis, because our kids have only met one time. We have to reschedule due to unforeseen circumstances but I won’t know the date for another month. When we booked the room, the one we selected stated that it had free cancellations. When I went to cancel, I noticed that the confirmation stated that there were no cancellations allowed. I called the hotel, and they said that Booking.com had my money and to call them. I called Booking.com and while the service reps were very nice they would not honor what the site said and would not acknowledge that their site could have been wrong. They said they called the hotel, but when I called the hotel, they said no one had called.

I was a customer of Booking.com for the last 14 years but no more. I had a largely good experience because I think I am quite aware and carefully check reviews etc for places before staying and normally it has worked out well. I usually only consider places with a review score of 8 out of 10 and higher. However, I recommended Booking.com to a friend who is a refugee and suffering from PTSD and I helped book a B & B for her which was great. Unfortunately, she recently booked a hotel herself in London for 3 nights (Kings Hotel, Kings Cross) and did not read the reviews. Her English is rather good but she reads it more slowly as it is her second language. She did not want to bother me by asking for help again.

Booking.com is the worst site for booking hotels. They have confirmed my booking for Pennsylvania hotel in New York for 25 and 26 Sept but when I reached there for check-in 30 customer was waiting for check in but no one was available at the reception, people were waiting in line around 25. One receptionist came after 1 hour. It's horrible place on earth - no one to tell you anything. Luckily I got my chances to see receptionist after 3 hours and she told me, "Your booking is canceled." I asked her she told her doesn't know.

We booked Casa Morango (Apartment) at Frigiliana Spain for one night stay for Oct in advance. However, we later got an email from Booking to say that the place was cancelled by the owner. We found out that the reason to cancel our booking was that the owner wanted to rent for a higher price. We found another place to stay with a much higher price with a limited compensation offered by Booking. I hope Booking would do something to these kind of owners to stop them to do a such thing. But Booking told us they could do nothing about it.

Booking.com has been the most consistent bad experience of my life. My ex-wife is a distant second. In the US, in Europe, in Latin America, Booking.com consistently allows for misrepresentation by its clients. They consistently enforce a "no refund" policy on all of the worst properties. No wonder. When I've approached the glorious staff at Booking.com, the same answer. "You need to read our disclosures...etc." Heinous. There is the adjective I bestow upon Booking.com. I wish they would lose their customer base, go bankrupt, and wither away like an up-ended cockroach that gave up scrambling. Anybody out there have a concept for a (much) better travel website? You're needed now.

I received an email to refer a friend for $25CAD each which I did. According to the agent on phone, it turns out we can't get anything because of a condition that was never in the email. I feel deceived and this act is fraudulent.

More than a month passed since I was robbed of my money after I’d made a “flexible and cancellable” booking using their service. The hotel (The Code hotel, Rome, Italy) charged my banking card 100% price of the booking, with no comprehensible explanation (under the pretext of some technical problem due to which they considered my booking as fully payable and non-cancellable. Despite the contrary was said in my booking confirmation! In short, the hotel curtailed further communication with me, not to say to refund. Since then Booking.com has been feeding me hazy promises to get the issue resolved soon. Week after week, hardly anything was done.

We paid $1100 for an apartment, called Luxury Hollywood Walk of Fame for 5 nights. It stated pool etc. When we met with the chap the apt they put us in didn't have a pool. In fact it was a totally different apartment. They lied and said it an error on Booking.com etc. We got our money back however we were a young family stranded in Hollywood late afternoon. I am surprised you don't do checks, we spoke to the building manager by chance, these people are subletting apartments illegally, they are not allowed to do so. What checks do you do? When I spoke to Booking.com the lady wasn't bothered. She just processed our refund? There was no concern this had happened, no concern for us having nowhere to sleep etc. We will never book via you again.

When I booked my reservations for 3 rooms, Booking.com wanted to charge $14.50 per person for breakfast in advance. I even got a reminder email from them 2 days before my stay to say I haven't bought breakfast yet. I didn't buy it because I was not sure that we would be eating at the hotel. When I checked in, the front desk agent said breakfast was included in the room rate and she told me that they had spoken to Booking.com several times about doing this before but they are still trying to charge for a free breakfast.

The room was cold and dirty and Booking.com took zero responsibility. They were less than helpful and said that I should have talked to the manager before leaving. There was no one on the premises to talk to. I don’t believe that someone who rents a dirty room can do better on the second try. I stayed for one night and paid for seven. Losing the money was better than staying in that **.

I was booked Chalukya Comforts hotel in Chikmagalur- (confirmation number - ** - pin - **) through Booking.com. When I went for check in the hotel the hotel personnel told me, "All rooms are occupied so cancel your booking." Then I called 10 times to Booking.com local support number but no one picked my call then I sent email to Booking.com. After 2 hours they sent me email saying that, "Hotel rooms are full so you can take another hotel," which is higher side budget. So it was very bad experience with Booking.com. Local support from Booking.com is not well. Always we need to contact international call center personnel for any query. Need to improve your local support @booking.com.

Booked a great rate at the JW Marriott in Santa Monica. Booking.com cancelled my reservation after I had a confirmation. We had already booked airfare and rental car. Any decent hotel is double the price now. That's why we booked the "great" Booking.com rate. They blame Marriott and Marriott blamed them. I don't know who to believe but we still need to find accommodations and we'll never use Booking.com again.

I just contacted the hotel directly again and spoke with Tamara, front desk agent and sales manager. I was able to make a reservation for Friday and Saturday as needed when I changed the room from a king to double queen. However, I did take the last room for this. In addition, Tamara updated me that she has been dealing with Booking.com for months. Booking.com is not authorized to sell rooms for this hotel. And Choice Hotels has been unable to get them to stop!! I wonder how many other hotels they sell rooms for that they are not authorized to do so?

I made a reservation on 9/6/2018 with booking.com, as our family is traveling to San Marcos for my sons college graduation. My reservation number through booking.com is **. I also have a pin number that was assigned with this reservation. I tried to edit the reservation to extend it for an additional night. The booking.com website said that there were no rooms available for the Saturday 12/16/2018 that I was trying to add.

The Howard Johnson's Okay for a $40 Hotel but I got taken and I am so embossed I was such an idiot. Booking.com charged me $174.00 final price for 2 nights. A week later I now see the same room for $40.00 a night. With taxes and 2 night I figured I paid in excess of about $85.00. I will never book on Booking.com again. Signed "ripped off".

So angry with customer service who needs to change their name to rude no service as three workers said they have to call you back to verify your security on what??? Settling a dispute! Two never called, told third person to not hang up do not hang up and asks 8x to speak with manager and NEVER would she connect me to supervisor and then hang up on me! She did call back and then said, "I have to call you in ten minutes. I can't help you but now I have verified your number I will call you back in 10 min." And hung up again!!!

I will never use Booking.com again. After reserving three rooms for two nights at the Super Eight, I learned that I needed to make some changes to the room types and names of the guests. I called Super Eight to make these changes, but was told that since I had originally made my reservation through Booking.com, I would have to go through them to make the changes. It was a huge hassle, with lots of back and forth confusing messages that ultimately resulted in me paying $55 more than the originally quoted price even though I was bringing fewer guests. Also, when we finally did arrive at the hotel, we were told that we couldn't pay using any credit card other than the one on the original reservation.

Hotel was not habitable, looked like a halfway house. I was immediately attacked by 20-30 fleas in almost seconds. I checked out as fast as possible (5min). Called Booking and was on hold for over an hour. All any customer rep could tell me was that the hotel denies everything. I ended up paying twice as much for a old Ramada Inn, which was 1000% better than that ** hole that was on Bookings site. I wouldn't want my dog to stay there. Buyer beware!

We had a terrible experience with our first time using Booking.com. We got a different room than we booked. At first we were told by the hotel that this is because they received a request for a rollover bed, which at least didn't come from us. When we were calling Booking.com what's going on, they first told me the same reason as the hotel did - someone made the request. When we told them that's not possible, they tell us that this is because we arrived late. However, we did early check in through phone. And when booking the room, it says, "Your estimated time of arrival (optional). 24-hour front desk: You can arrive anytime you want – your room will be ready at 3:00 PM."

Booking never informed me they were going to charge me a $15 service fee. Had I known I would have called the hotel directly or through Expedia who does not charge their customers anything. I will never use them again.

Oh jeez where to begin. I used Booking.com because it was recommended by a friend. This was absolutely a clear mistake as when I began complaining and warning my other friends about my experience they responded to me with a basic "no duh" and told me about their negative experiences as well. I traveled to Amsterdam and used Booking.com to book a stay at "The Flower Market Hotel". Now let me tell you that this place was not a hotel by any stretch of the imagination. We had to walk 2 blocks away just to check in, and when we got to the location of the "front desk" we were greeted with a locked door. Fortunately I had 2g connection from my carrier which was just enough to search my emails for their contact information. After I found the number, this gentleman told me the key-card was hidden in a basket in front of our door. Great! Totally secure!

I made my reservation ** at Homestay amidst greenery in Gokarna, by GuestHouser 61100, check-in date 2018-09-29, and check-out date 2018-10-02. I made a reservation with Guest House and the Homestay was unable to accommodate me. Yes, I was charged for the reservation with the Homestay amidst greenery in Gokarna, by GuestHouser 61100 for Rs 14,646 for 3 nights. At last minute, I came to know by visiting the homestay that my booking has been cancelled. Then, I called Booking.com and they ask us to wait as they are searching for new accommodation. But, unfortunately Booking.com was not able to give us new hotel and they said that my money will be refunded back within 6-7 business days and this was conveyed to me by e-mail. I requested them to refund me back with the amount ASAP as it's already delayed much. In spite of sending mails again and again, they are not replying. I had worst experience with Booking.com.

Very recently I booked a, No-Cancellation Fee, overnight hotel stay in NYC through Booking.com. Minutes later upon receiving the email confirmation I saw an email staying there was an automatic $271 Cancellation Fee.

We booked a place in Portugal through Booking.com for a 1-night stay. There were myriad issues with the "host", but the worst problem was that the Booking.com ad/description claimed the place had "free WiFi" that was supposedly "fully accessible". Well that was a lie and the "host" gave us bogus information when we asked for the network access info/password, etc. When we questioned him (via text) and started asking specific, technical questions about why the network didn't appear, he just stopped communicating with us altogether; wouldn't respond to calls or texts. This was a HUGE problem for us since we had to check travel schedules, check-in for flights, etc and we were unable to do so.

This company claims to price match, but this is a lie and a fraud. After booking with them I found the exact same hotel reservation for the same nights in question for cheaper on another site. They claim that they will match any price, so I wrote to them to let them know I found the same reservation for cheaper. They wrote back saying they needed more proof and asked me to provide links. I did that and sent them screen shots to show that it's possible to get the same reservation for cheaper. Then nothing. No response. I wrote back again a week later wondering I might get my refund. Again, nothing. So after waiting another week I wrote back again to let them know I would be taking it up with the fraud department of my credit card company, which I will do. Bottom line: don't book with Booking.com. They are not to be trusted.

Booked through Booking.com. Was told the hotel would come with two queen beds and a sofa in the room. My child has autism and can't be touched while sleeping. Sofa would be perfect for her, got to the hotel to check in and of course there was no sofa in the room. Big problem, so I talk to the manager at the hotel and there is nothing he can do 'cause we booked through Booking.com. Called Booking.com, spoke with D.C. and he was trying to help but after he called the hotel he was mean and nasty. After 73 minutes, I was finally handed off to a supervisor, who called me a liar three times, told me I had only called 7 minutes prior. I have the call log on my cellphone so I know what time I called and how long. Told me I never contacted them prior about the room and confirmation which I did.

We booked 7 days incl. Breakfast. After our arrival we've been told we only paid the breakfast for only 1 person! I told them that can't be true. After that we've been contacted by Booking.com hotline. The guy from the Spanish Booking.com hotline tried to convince me, that we did wrong booking, otherwise we had to pay more. I went to Booking.com site and typed in all the data again and got the same price. I've sent the screenshots with that to Booking.com hotline to prove it. But they only told me we have to do the booking next more accurate. I don't really know what went wrong here, one thing I know for sure - NEVER AGAIN BOOKING.COM!

We made a booking, Sheraton in China for 6 months time. There was no massive price error, we got a reasonable rate, about 120 dollars, which we have booked before around that price. Then we get an email saying there was a mistake, they have updated prices and the price is up 50 dollars. They don't honor the rate, neither the hotel or Booking.com and they suggest an alternative in a Chinese cheap hotel with NO WINDOW. The takeaway, you can not trust the rates and bookings you make. If your booking for a friend, client or group tour book direct with the hotels.

Recently, my Booking.com account was hacked and a payment to Nuevas Suites hotel in Istanbul was made using my credit card details stored on booking.com. I received a confirmation email in Turkish from Nuevas Suites hotel via Booking.com and I immediately logged in to my booking account where, to my surprise, I noticed a non-refundable reservation for 20 nights. The amount of 1920 Euros was debited from my Visa credit card. I did not get any emails regarding suspicious login attempts. I contacted my bank and they cancelled the credit card. I also contacted the hotel in Istanbul; however, they could only speak Turkish so I could not understand them.

I recently had a horrible experience with Booking.com and their customer services staff were absolutely useless who defended the property host (who did not show up, I ended up without an accommodation and he was lying). I booked a room and tried to contact the host all day to no avail. I went to do a check in but the host was neither available at the property nor available over the phone. I was asked by Booking.com customer services to wait on the street (it was 19:00pm at night in London in a dodgy area) for them to get back to me. They did get back to me only to ask me to wait further until they hear from the property "as per their procedure".

Unhonest and irresponsible owner. I have booked Kampar Vacation House BLOCK A-4-23A, KONDO KAMPAR BARAT JALAN KA, TAMAN KAMPAR BARAT, Kampar, 31900, Malaysia at 9 March 2019 for my convocation. The owner lied to me to tell me the room is unavailable. He texted me "the room for 9 April 2019 is not available". Obviously, he told me the wrong date and I try to be clear if he mistaken seen the date. He said the room is not available at March too.

I will never use Booking.com again. I got a flyer saying that I'll get a $20 back to my credit card after checkout the hotel if I book through the link they provided. I did as it said, go to the link and then book a hotel. They never give me that 20 dollar back. I called their customer service, it's a long wait, and all she said was "sorry I didn't see you book through the link. We have no record indicating you'll get a discount." That's totally **. I am 100% sure I followed the instruction and booked through the link. Will not book from Booking.com again. Their price is not cheaper than others anyway.

They actually just hang up on me. The place we booked had check in only for a 3 hour window. We flew internationally and were 30 mins late. The owner didn’t pick up the phone. We traveled with 1 y.o. baby and we’re not even enter the place when arrived. Neighbors told us that they’ve seen at least 3 other people that were not able to find this Colosseo Grand Suites and even have called the police. But Booking.com didn’t care and hang up after I insisted asking them for a refund or new reservation.

Just to add to my earlier review of Booking.com. It was odd that TripAdvisor had more accurate reviews of this place than Booking and now I know why. Normally when a company is reviewed, the moderation process takes a few hours; after leaving a scathing, but professional, review of this hotel, the review doesn't even show up on my Booking.com review history page; and, when I looked under the hotel's reviews, it said that it was still under moderation over two days later. Booking did not send any notification either.

I will never trust or book any accommodation again with Booking.com. On arrival to our holiday house in Irvine California there was no sign of the owner. We had tried several times to contact them via their phone number regarding collecting the key and our late arrival, and when we informed Booking.com of the lack of contact, they reassured us that all was in order. This was not the case as we were told to return again the next day at the specified time (14.00-15.00) as we were at fault for arriving at the wrong time! We had to find a hotel for our family of eight and return the next day to still find the property deserted. We were left stranded without anywhere to stay and wasted two days of our holiday. Booking.com tried to offer us motel rooms and a house ten miles away that was much smaller as an alternative. The company state that they "act solely as an intermediary" and accept no liability.

I reserved a room in Rome through Booking.com that turned out to be in a building with a drug-den bar downstairs and reeked of mold and mildew. I physically couldn't stay there and had to pay for another room elsewhere. Booking.com sent me some pro-forma replies expressing how sorry they were, but that they had no control over the owner's no refund policy. Surely, if Booking.com really wanted to get a provider to do something they could have.

This is what I sent them tonight. At 7:57pm tonight I was informed that my accommodation was overbooked for tomorrow, less than 24 hours notice. I emailed repeatedly for someone to call me and I finally found a number to call. Our booking with you was our most expensive night and solely booked because of its close proximity to Hope and 11th. The place they found was a 5 minute drive away and was not acceptable. I found this place below that was also about the same distance from Hope and 11th. I was told on the phone that the difference in price would be covered, so I booked it as it was the only place available and I didn’t want it to go as these are not hotels with multiple rooms. I then emailed the receipt to the representative as that was what she said I had to do to get the refund in the price difference.

Do not waste your time and money on Booking.com. In any situation they are not helpful at all. We had issues with red tide and they could not help. We had booked a hotel and wanted to cancel it immediately, they could not help and so on. If you want someone to be helpful, stay away from Booking.com.

I got a lil late in giving the review 'cause of my travels. I booked a hotel in Amsterdam in May, 2018 for 3 nights via Booking.com. When I reached there I discovered that it wasnt a hotel but was a hostel. I had made advance payment. I Shared my concern with these people and booked another hotel and checked out. I kept in constant touch with cust care requesting them for the refund as I was short of cash because of the 2 bookings I had to make. These people never responded back on their own and each time I called them up or mailed them they told me that they are not responsible for anything.

We booked several nights lodging on a recent trip to Spain and had numerous issues with the bookings. Several of the bookings had either incorrect or missing information. They did not provide complete addresses of the lodging causing added expense of international phone calls trying to find the lodging and reach the owner. Had to wait for the owner to arrive and actually take us to the accommodation. Offered free parking but it was blocks away and only free if you moved your vehicle by 9 am the next day. One of the bookings gave us a room with a shared bath down the hall when I had booked a room with private bath. Then they notified Booking.com that we were a no-show when we actually spent the night there. Booking.com is the last place I will search for lodging in the future.

I am a partner with Booking.com, I recently objected a guest review on his stay because the guest argues that I have wrongly charge him. I only charged him for his stay to his credit card provided, but he wanted to pay installments. The guest comments were not taking off after I requested even though the guest was making false statements about the charge, the guest also did other comments on the property probably because he wanted not to pay the full amount. I asked to Booking to remove the comment because the guest accuse me that he had to do a transfer but instead I just made a credit card charge with the amount due for his six days stay. Terrible work with the partners of Booking, they just care about having passengers and care nothing to be fair and show honesty with the bookings.

I've used this website for a few years and although I've had some bad experiences (overcharges, charges for free cancellation, etc) they're always willing to assist and resolve. But my most recent experience with the site and the hotel has caused me to end all dealings. I recently booked a very expensive hotel stay to have a relaxing and romantic end of summer getaway. Long story short, the website posted lovely photos of the rooms and amenities of a supposed 5 star hotel which was actually below average with roaches.

I had booked a room to stay at a hotel for one night. I booked one room. When I checked out of the hotel room I paid cash for the room I had stayed in. I received a charge for a different amount on my bank statement the same day. When trying to contact booking.com customer service it was a 30 min wait time to speak to a real person... by the time I got on the phone with someone, they said, "No worries, we will send you a e-mail with forms you need to fill out to dispute the charge." I sent a copy of bank statement and that I had booked 2 rooms?

Consumers Beware!! WARNING. I made a simple reservation with the option to cancel. When I canceled before check in I was told there is no cancellation. No refunds. I called the 888-850-3958 to dispute the fee that appeared on my Booking.com account. The cancellation option was available before reserving. This company is making false promises. Once you reserve you will lose all options that lead people to use their services.

Arrived at our hotel. Called during the week to confirm reservation. Was fine until we arrived to check in and booking.com canceled our reservation for no reason. Refunded my credit card two days before we arrived. No email confirmation telling us they did this. The hotel was sold out for the evening, we were traveling with two small children. Will never use them again or recommend them to anyone to have to deal with such a hassle and inconvenience.

By booking room on September 27, 2018 in El Dorado (Extended Red Coach El Dorado motel), Kansas through Booking.com caused me and my wife stress, humiliation, and additional unnecessary expense. We got confirmation for the room that was non-refundable reservation, however, when we came to the Extended Red Coach El Dorado motel we were told that there is no reservation for us and that they do not have rooms. I was upset since we drove all day long and were already tired from driving.

Booking.com offers a "We Price Match Promise" with stringent requirements to take advantage of the feature. The customer has to pay the full amount to the travel provider and then seek reimbursement from Booking.com. After meeting all their requirements, the company has delayed issuing the refund for 25 days citing a backlog of requests and inadequate staffing (they claim only six employees processing refunds for the entire company). The company would not provide an estimate of when the refund would be issued. With so may travel booking available (Kayak, Expedia, Travelocity, etc. ), the customer might be better off utilizing one these services.

It really was the worst. I showed up at the hotel at 2 pm and nobody was there. NO ONE. My room was not ready until 7 pm. It is a really long story but trust me, it was a terrible experience in a foreign country. After repeated attempts to contact them with no response, they offered me half my money back. Pfft. Keep it. You must need it more than me.

I swear when I booked my reservation for the AC hotel in Times Square, New York City, through Booking.com, I used the option allowing cancellation. However, when I later needed to cancel the reservation (weeks before our stay), both Booking.com and the AC Hotel said no, that it was non-cancellable and that they would not honor my request. Way to treat a vet!

I swear when I booked my reservation for the AC Hotel in Times Square, New York City, I used the option allowing cancellation. However, when I later needed to cancel the reservation (weeks before our stay), they said no, that it was non-cancellable and that they would not honor my request. The AC Hotel in NYC was similarly unhelpful. Way to treat a vet!

Ordered a taxi ride from Sofia, Bulgaria airport to hotel, and vice versa. Driver was there on time and did his job, even though it seemed he drove us in his private car. The problem was in Rideways (as part of Booking.com holding - to whom I have trusted until now) price. I have paid for one way ride (12-13km) 27 USD, and local taxi drivers (either picked up at their place by the road, or called by phone) this ride calculated from 12 up to 14 LEV which is about 6 USD!!! I was so angry when I heard this. I have made an complain, but of course they said - "No, you know about our prices from the start." Yes, they were correct. It is me stupid who have trusted Booking.com and Rideways.com (stating that they offer best taxi services and prices), and ordered their service without checking reality of their prices. Get away from them. They are scammers.

I rented a car through Booking.com (Fox) in Seattle. It took an hour to get to the rental area, and the line for the car was 3 hours. I stood in line for an hour until I could actually reach Booking.com to tell them the problem. I had to leave - I had an appointment 1 hour away and could not wait 2 hours (it cost me $93 for Uber). The rep told me she would submit the request for refund - she never said If I left that I would have to still pay the $339. I disputed the charge with AMEX and Booking.com convinced them to keep the $339 charge for a car I did not rent. They should collect the $339 from FOX who had the issue in the first place. I will never ever use Booking.com or FOX. Book #**.

I rented a car through Booking.com (Fox) in Seattle. It took an hour to get to the rental area, and the line for the car was 3 hours. I stood in line for an hour until I could actually reach Booking.com to tell them the problem. I had to leave - I had an appointment 1 hour away and could not wait 2 hours (it cost me $93 for Uber). The rep told me she would submit the request for refund - she never said If I left that I would have to still pay the $339. I disputed the charge with AMEX and Booking.com convinced them to keep the $339 charge for a car I did not rent. They should collect the $339 from FOX who had the issue in the first place. I will never ever use Booking.com or FOX.

My wife made a reservation for 5 at Booking.com for Hawaii at the Polynesian Residences Waikiki Beach. When we arrived there, we were told we needed to pay for an extra bed given the room was 4 people only. One makes a reservation for 5, Booking confirms and charges for 5, but they give you beds for 4 only and then charge you extra. When we complaint, their Customer Service Team did not care and gave us responses such as ‘We have resolved the matter at hand. If you are dissatisfied with the resolution, free to take any further steps you see fit.’ No Booking, you did not resolve anything. You just took our money and did not provide what was promised. How do you call that? We used Booking several times, but this is obviously the last one.

Searched for a flat for two weeks. Photos and location exactly matched what I was looking for. After I booked it and effectively paid for it, the phone contact was made available and, to my surprise, the phone number did not even exist! It didn’t rang, it wasn’t busy, it just did not exist AT ALL. As such, I could not reach out to the owner to get the flat keys. The fact that you only get these contact details (which aren’t even verified by the website = Booking) late in the booking process (there is the option to pay later, which would be safer I imagine) promotes fraudulent behavior. If you cancel the booking the money will revert and stay with the other side of the party (not even with Booking for a confirmatory period of time). I also tried contacting the owner through email but to no reply. The business model of the website makes fraudulent activity much easier because Booking does not confirm nor verifies the entity of the other party (at least in this case).

I used booking.com several times in the past to make personal and business bookings and I have never been unsatisfied with the accommodation provided until now! I made a booking for an establishment in Athens from the 15th to the 22nd of September 2018. I always base my decisions on the reviews of previous patrons and of course on the pictures that are made available. To my shock, the establishment was located in a terrible area and was furthermore in a terrible condition itself. The actual look of the place was completely different to what was advertised on the booking.com website.

Seeing as my acidic first attempt was quashed by sanctimonious do gooders at Consumer Affairs I will now water down my remarks about this misrepresenting company. Booking.com will not care about your whining or your problems, they will take your money and side with thieves as all they are interested about is their commission. By operating at cross border levels and on a planetary basis they believe that they are above the law. They are not above the law, they break laws in multiple countries every day by stealing from their own customers which keep them in business but they will be held accountable as they have carried on with their criminal enterprise for far too long it seems. I for one will do all in my power to rid the planet of these thieves.

Booking.com says if we cancel the booking within a certain time, cancellation is free. But my credit card was charged 375 New Zealand dollars on 7 September 2018 which has not been refunded in spite of several emails & phone calls to local Auckland office. I have their email saying the cancellation is free and the ladies at the Auckland office agreed that I am entitled to the refund, but the money is not credited back. Can anyone tell me what to do now? 375 dollars is a big amount for us.

Booked resort at beach. Hurricane Florence hit week before visit. Multiple road closings and river cresting expected during scheduled visit. Multiple attempts to get assistance from them to either reschedule or cancel (with a penalty) but could get no response. Called resort directly and they too would not assist saying I had to contact Booking.com... which I tried multiple times. Very disappointed - but lesson learned! I realize they cannot control the weather but a little customer service goes a long way in my book. You will not experience that with this company.

I booked an overnight stay. It turned out the owners only took cash and not credit cards like 99.5% of the offerings. The confirmation was 5 pages and on page 5 in small print there was a note stating cash. I received several updating emails all mentioning my credit card will be charged past a cancelation date. The notices reinforced the payment was by credit card. I spoke to a Booking.com supervisor who did nothing for me.

We face Booking.com cold behavior that time! We had a problem to pay Booking.com profit in once concerning 1 invoice ONLY! We had already paid half of the invoice and asked to pay the rest amount next month. This was due to one hotel small improvement in its facilities and for this reason we had to pay the small renovation and did not have enough money to pay rest money to Booking.com. We asked from Booking.com staff to give us this option and to pay rest half invoice in Booking.com bank account next month! After that Booking.com sent email and called us saying that they do not mind about our problem and they wanted from us to do full payment immediately! Until the time of full payment they stopped our service and left our hotel alone without being in Booking.com alive! This is a unprofessional and inhuman behavior without concern in our hotel problem!

Booking.com is possibly the worst service I have ever used. Not only did they cancel one of our bookings 5 days before and fail to provide us with an alternative, but they take money from your account that isn’t theirs to take. WATCH OUT. We stayed in 3 places around Italy and on each booking confirmation is said we had paid £10 city tax (and they’d taken it from our bank account) it clearly listed that all taxes and charges were paid for. However, upon arriving the hotels told us we hadn’t paid city tax and had to pay it to them too. We then rang Booking.com on each occasion and they said we hadn’t paid when they’d clearly removed £10 from our account at each location. Upon complaining, they then changed the confirmation on the app to make it look like we still had to pay it even though they did nothing about refunding us the money.

I use this company in the states with no issue. But overseas...never again. Prepaid so when a storm hit and we had to leave...too bad. Two hotels they booked me in slept 4 and charged for it. I am a SOLO traveler. I paid double everywhere. They would not respond to my emails. Do not recommend overseas bookings thru them!

On May 2018, I have reserved the apartment in Prague "Luxury studio with terrace", that was provided by PRG Life s.r.o. company (BE AWARE!). The whole amount was paid from my account in several days. In September at the day of arrival the owner canceled the reservation, and promised to send money back. All the three weeks after I was trying to withdraw my money and spent lot of my time and nerves.

BEWARE, this site advertises properties they do not have access to rent. Such as my property on Siesta Key FL. They advertise pictures, prices and availability of my property and they have no rights to it. So be very careful of the old bait and switch scam. You will be disappointed or scammed out of your money. BEWARE. SCAM SCAM SCAM.

We made reservation in a pinch. Turned out we didn't need it. Cancellation policy is outrageous, and customer service is so elusive, it was impossible to speak to anyone. We kept the reservation, and paid 3X more than we anticipated. We will sever all ties with Booking.com.

Wow! I should have read the reviews before I purchased. So Booking.com has a price match guarantee, I found a better price only a few hours after I booked it on Booking.com. I took the time to contact Booking.com as it was all done and they did offer a price match. They told me they couldn't honor it... some strange thing about how the other company charges for the room.... what? It was 300 bucks cheaper!! Do whatever, 300 bucks is 300 bucks friend! I took the time to contact them and save the deal, I should have saved the time and just canceled. So I wasted an hour and a half trying to give my business to a company that didn't want it... I did cancel with Booking.com and went with the other less expensive company www.prestigia.com. Good luck Booking.com!

I booked 2 nights stay at Hard Rock Hotel (Universal Studios Florida ). This company took the booking and gave me a free cancellation date. After 1 day the hotel had taken 1 night's stay out of my bank account. I then decided to cancel before the said date. This company told me to contact the hotel direct myself which I done. To be told 8-10 working days for a refund. To add insult to injury. The hotel took £302 out of my bank and reimbursed me £280. So I’m at a loss for using this company who have nothing to do with your booking.

I booked two rooms in Datong, China at Meijing Hotel. I received an email confirmation of the booking. Immediately after I received a request to cancel my booking because the price was incorrect, according to the hotel. They wanted about 3x the price. I refused to cancel my booking, and they offered me inferior alternatives over several days but would not make good on the original contract. Finally I'd had enough and deleted my account as I had warned them I would due to their refusal to honor a contract and bait-and-switch. I had been a loyal customer, writing reviews, etc., for a few years.

Booking.com showed a price on their site, that when the reservation was completed, was almost double the price advertised aggressively (i.e. red text bold "you hit the jackpot with this price" when I clicked the "I'll reserve it" button) on Booking.com. The purchase experience repeatedly served up pop-up alerts to complete the purchase or lose the room. I was then asked to complete a form with my details and credit card information (which would not be charged). In the left hand bar of this screen, in light text, were the changed prices and fees/taxes not stated in the initial screens. It is clear the UI design is made to not draw attention to this, and focus the person's attention to complete the form, while the pop-ups continue to tell you to keep moving.

Booking.com is not remotely helpful or reliable... Hotels themselves treat any bookings made by Booking.com as unfavorable bookings (i.e. not wanted). Don't even think about changing any booking details. Horrible, pathetic service.

I used Booking.com a lot but have just had the WORST experience with them. I booked a hotel on Booking.com that was listed as being in Grace Bay. Upon arriving at Grace Bay we were informed that the hotel was in fact on Long Bay 10-15 mins drive away. As we wanted to stay in Grace Bay NOT Long Bay we contacted Booking.com to cancel who then passed the buck to the owners of the property. The property agreed to refund only half of the booking and passed the buck back to Booking.com who actually agreed the property was not properly listed.

We booked a hotel through Booking.com. In spite of not staying at the hotel we were charged 5.5k on our cc which is unfair. The customer care representative was extremely noncooperative. We were charged on the next day of the hotelier cancelling the booking; which came like a complete shocker... I want my hard earned money back.

I was sent a postcard with a promise of $100 off of my booking reservation. I tried using the link that was listed and each time it only took me to the main site. Being suspicious, I called customer service. They said, "You should see an orange box in the screen." Nope. I did not. I tried different browsers, different laptops, phones, etc... After all that, his answer is, "well, it works for me, so..." I hate that they told me to go to this site and if I didn't know different, I would have booked it and then not received my credit.

I made reservation online. When I got to hotel was not like website at all! Did not stay. Called Booking.com. Told me to send pictures and did. Was given one excuse after other on why I couldn't receive refund! Will never use this website again!! Hotel was in California at Random Motel. Motel said Booking.com mislead us that put pictures on website and Booking.com said hotel put pictures on website. But regardless Booking.com does not stand behind what they put on their website!

I have been using this site for 10 years as I travel a lot. The first bad experience was that a few unauthorized charges showed up on my card a few days after I used this site. Apparently, this site just passes your credit card information to hotels without encryption so anyone can steal your information. This happened 2-3 times and I ended up cancelling my card each time. More recently, I booked a hotel, Holiday Inn Express in UK through the site. I was double charged for the stay. I exchanged so many emails with the general manager and numerous phone calls with Booking.com. Booking.com blamed the hotel and the hotel blamed Booking.com. I had to complain to HI group site and finally I received a refund minus a finance or exchange fee which is not written on the ad by Booking.com. I'm totally done with the site. I'll just search the hotels at the site and will book with the hotels directly from now on.

This is the second time we've had issues with this company. The first time we used them, they booked a smoking room for us (non smokers). The second time we used them, they didn't actually book the room at all! We talked to the associate at the hotel that told us not to use them anymore because she sees issues with Booking.com all the time. We are done with them.

I booked a room in Hershey, PA through Booking.com, upon discovering the broken tub, moldy ceiling tile, moldy wall, I checked out and found another place to stay. Even though I sent them pictures of what I described, they did not refund me or credit me or anything. They offered me 25 dollars, which I refused as a matter of principle. They do not about customer satisfaction and I would advise people not to use their site. We all work for our money and should not be spent on a company that could care less about its customers.

My family were planning to attend a wedding in Pavia, Italy. I wanted to ensure we had somewhere to stay, but It was not clear how many family members were coming. I booked 6 months in advance. Given this, it was imperative that I was able to cancel all or part of the booking. I booked three rooms for three nights at the Hotel Moderno, under one Booking.com, booking number. At the time of the wedding in September, when I tried to change the booking to two nights for the three rooms, I was told that for some unknown reason, two rooms were cancellable and therefore I could cancel the night for each of these rooms but the third room was not cancellable (using their term, not refundable) and I had to take the room for the third night.

I had a reservation at another hotel but then I made a reservation for 12/28/18-1/-1/4/19 on 9/11/18 through Booking.com and Douglas House, Key West sent me confirmation and ran the credit card charge. I therefore cancelled my other reservation. The next day they tried to change the terms to 70% down and no refunds for any reason. Booking.com said DH was bound by the original terms. On 9/13/18. Booking sent me an email that Douglas House said the credit card wouldn't go through but my credit card said it did. Then they cancelled my reservation today, 9/14/18. I had cancelled a reservation my other reservation, depending on their honesty, and now all other options that had been open before this were gone only leaving others at much higher prices. This was to be a surprise second honeymoon for my wife on our anniversary and it is ruined.

I booked a hotel in France http://www.residencehoteliereduhavre.com through Booking.com based on the pictures shown. We as a family were taken by surprise when we checked in on the day, the room was dirty, smelly, and in a pathetic state, completely opposite to the pictures shown. My wife started having skin infections and my daughter on tears, it was unlivable. Called Booking.com and they said they can't intervene and very nicely washed their hands off. Even after me repeatedly asking them to intervene they denied.

We reserved a room in what was advertised as a 4 star. We got there and at best it was a 2 star. When we called Booking they told us They do not pick the star ratings nor verify them. It is totally up to the motel. When we said we were not going to stay there they said we would be charged regardless. Buyer Beware.

I was talking to booking to arrange for a hotel and during the conversation I decided I did not want to complete the booking and told her so. She told me it was too late to cancel. I questioned why because this was the original phone call. She referred me to cancellations and after waiting on the phone for 20 minutes no one answered. I tried calling several times after that and no answer. Now we cannot make the trip because of the hurricane and I am losing all of that money. DO NOT USE BOOKING. They also charge fees for the booking.

We have done numerous bookings through Booking.com, and were always very happy. E.g., once in Italy the hotel wanted to charge extra for aircon, while it was supposed to be included. We send a email to Booking.com, and very shortly afterwards the owner told us that he had no problem with us using the aircon for free, and that it was just a misunderstanding. BUT one must realize that they are just an agency, without the ability to check all properties. We always first read reviews on other sites, like hotels.com and TripAdvisor, we check the location on Google maps and we also send a direct message to the hotel to ensure that they are aware of the booking.

The apartment was not as described in Booking.com. We have requested an air-conditioned rooms. And when reached there, it has only 1 AC, and it was leaking water and when requested the customer service to fix it, they said they will fix it tomorrow, it was hot and water all around us, so we couldn’t stay more than 2 hours, and when contacted Booking, they said they are not responsible. And they couldn’t help us to refund the money back.

Booking.com offers a $25 bonus referral program for friends and family to book and complete reservations via a referral code. This past May a friend of mine completed his reservation under this program, submitted all required information: confirmation #, hotel name, date of reservation, pin # along with email used for the reservation. After 10 correspondences and 3 months, we have yet to receive our bonuses as promised. From ensuring our credit card on file is up to date and checked off to receive rewards even after being told over 3 weeks ago we should see a credit within 7-10 days, STILL nothing. After several complaints addressing this issue, Booking.com has just blatantly ignored any and all requests/emails made on our behalf to honor their promise.

I booked a City Break 5 star apartment in Amsterdam, landlord wanted cash on arrival. Property did match description or expected standard - there was even a mouse running around! We left the property within an hour after securing a local hotel instead. The landlord suddenly disappeared and despite 5 weeks of promises from him and then Booking.com I am yet to receive 1p in refund. Dodgy landlord, dodgy company & definitely let down by both. I am now taking legal action to get my money back!

Yes be careful with Booking.com. There has been a high risk of canceled bookings even if the client has received confirmation. I am undergoing the same process now, I booked a 1 week stay in Japan, 1st I received all emails from Booking.com that my booking is confirmed and all documents are with me even the guide how to go to my apartment. When I was reading how to get my keys they said I should contact my host. Unfortunately my host does not reply to any messages or email. So I tried contacting my cousin in Japan to contact the number stated in Booking.com.

Hotel immediately charged bank, which we learned when we tried to cancel, 2 mo. before our due date. When we arrived, room had neither requested balcony nor view. Staff then lied to Booking about what G. ** did. Booking.com only gave partial refund. Since we stayed elsewhere, Booking policy doesn't allow us to leave review, which is bogus.

Never made a reservation with them, but they allowed somebody to use my cc numbers under a different name to performance fraud. According to the hotel affected (Intercontinental) this is very frecuentemente problem with them.

Booked into Proper Suites@Empire Damansara in Petaling Jaya, Malaysia. The property manager, unable to contact me for payment decided to just unlock the room door to gain entry. My partner who was alone in the room and in the shower at that time was shocked and panicked as the bathroom door has no lock. Fortunately the door was latched and she immediately rushed out and closed the door yelling at them to stop and settle it with me the next day as I was not there. But still they insisted on trying to gain entry to the point she had to pushed the fridge against the door.

We reserved a room at the Ai 4 Olivi Residenza (Italy) through the website of Booking.com company on September 2, 2018. Upon arrival, we noticed a few discrepancies between the description of the hotel on the BOOKING page and the reality. For example, instead of the promised view of the pool from the window of the room, we got a pedestrian path at a distance less than half a foot from the window. Passersby had a beautiful view of our bed. We are not exhibitionists, so we had to keep the window tightly closed shutters. So, we'd got a room without a window. The drink that was called the coffee was tasteless. I omit some other minor shortcomings which together spoiled the vacation mood.

Vacation to Dominican Republic - I could not have asked for a better experience from Booking. They were instrumental in the selection of my final destination responsive to my questions and requests. I will have no problem using them for my next vacation. They also made the cost of my trip much more palatable than originally thought.

I had been getting alerts on prices for an exact vacation condo in Estes Park. I booked it and one hour later I found it for $200 less on Airbnb. I sent the price quote from the computer for the EXACT same place. Booking.com says they price match. I emailed them, they said they compared another weekend and they could not find the lower rate. So they would not price match. Even after I sent them the exact website link with the lower price. Terrible company. Use anyone else! I wish I would have read the reviews on this website before I booked with them. We will NEVER make this mistake again and tell everyone we know.

A shocking excuse of a company. They send out 'deals' to their customers then back out on the deal after the customer has paid with them refusing to refund the money promised. So much for good customer service. I will not be using these again. There are plenty of websites out there that will not treat their 'valued' customers in this way. Booking.com has definitely not made me feel valued!

A refund process is on since July 19, 2018. A cancellation intimation was emailed to them expressing complete dislike of the fake property which we had tried checking in for our initial two days' booking for July 09 and 10, with rent fully prepaid. Despite our presence on check-in-date, the hotel owner posted a no-show but told us to contact booking.com who would arrange an alternative for us which never was not possible. The two days' rent was completely lost by me. We had not realised that we had booked the same owner property on other side of the building for our 4-day-stay from July 20-24, again fully pre-paid. Subsequently, evidence in various forms were called and were emailed to booking.com. Bank statements, Google-location in Istanbul on the dates in question were emailed to booking.com.

When we got to the hotel - we were put in a different room than we requested. It was across the street and away from the main area - which is what we booked. We were told it was overbooked. Room was nice enough - but not what we wanted. When we checked out and got the bill - we were charged an upgrade fee - that we did not authorize. Booking still has not resolved and hotel says that per the booking website this is what was booked. It's a mess and overcharged me $100. Still waiting on booking to fix. Customer service has been horrible... over a month and only 2 replies.

I reserved an apartment for a trip to Paris via Booking.com. The reservation seems like a scam. I was contacted by someone with a suspicious email to confirm the reservation- which I did. A couple of days later the reservation was canceled with no explanation. Now I am worried that my email and possibly credit card info have been compromised. Is Booking.com even checking the accommodations they list? And what is the purpose of a reservation if the host can cancel on you at any time?

Booked a hotel in Chicago (Silversmith) for one night on the weekend. Booking.com indicated I have a reservation and gave me a reference number. When I got to the hotel that reservation number given meant nothing. I had no reservation. Booking.com. Thieves and buffoons. Use other service.

This occurred for the first time in my entire life and I still can't believe it. Upon driving 6 Km unpaved road in Costa Rica, we reached this 4 * hotel L'Etoile Celeste in Costa Rica. Upon arrival we learned that hotel does not exist. It was a small restaurant, owner of which offered us room to sleep at her own house for $125 per night as opposed to $160/night already paid to Booking.com. She told that another couple came last night and the goof up is from Booking.com website. We were not comfortable and searched other options at around 10 PM. Mind you that 6 Km unpaved road in Costa Rica can take 45 mins! Anyways, we booked another hotel but could not reach on time and had to spend night in the car. My negative review on the property was taken out by Booking.com for some stranger reasons. They are not refunding any money. AVOID BOOKING.COM. WORST EXPERIENCE.

We booked an apartment and agreed a time of check-in through Booking.com. The owner never arrived at this time and after standing at the meeting point of the apartment for 50 minutes, 4 phone calls and 3 emails we decided to find a place to shelter from the rain as we could not gain access. Charged 50% of the booking as they were available for check-in 2 hours later than agreed. We even had email and phone record evidence but Booking.com wouldn't assist. Be very careful when using the site and the terms and conditions as check-in for apartments can be at any time preferred by the owner, even if prior arranged. Make sure you phone Booking.com and are prepared to wait on the street for apartment bookings.

The User Experience of Booking.com is awful. I booked accommodation for a 12 night stay and paid upfront. I had a woman arrive at my accommodation asking me for a €100.00 deposit. I refused to pay this because I wasn't made aware that I needed to pay it. Anyway, I contacted Customer Services who pointed me to the Fine Print section located right at the bottom of the page and it states... you need to pay a €100.00 deposit. I work as a UX Researcher and was very annoyed to learn about this. Especially as I had sent this poor woman away refusing to pay. I have asked that Booking.com put this IMPORTANT INFORMATION at the point of booking (e.g. with the costs), even though it's a deposit and also highlighted to the customer within the confirmation booking email. Booking.com really need to conduct some usability testing of their live site because frankly it's a disaster. I won't be booking with these guys again in the future.

I travel for a living. The site is not user friendly. I gave my c.c. # for what I thought was a reservation. Wrong. I get sent to a page to confirm my reservation with what I think is the normal small print lawyer talk... and agree. Next page states "Your card has been charged. No refunds or date changes available." I have a death in the family. I request a date change or refund. Not even a refund. Denied.

I made my flight and hotel reservations last year in August for a Christmas trip to Las Vegas to visit my daughter. I booked both as a package deal through Southwest Airlines. I had no problem with the flight on Southwest but when I arrived at my hotel, they told me that my reservation had been cancelled. I asked them who cancelled the reservation; apparently for the hotel part of the package, Southwest goes through Booking.com.

I made a reservation for a Residence Inn through Booking.com in April 2018 for a stay in August 8 - 13th. My son also booked through Marriott and paid less per night. His 4 day was $600. My same time period was $1236. I have written the CEO and customer service. They don't care and will do nothing. Since I went through Booking.com I now find I won't even get any rewards from Marriott for staying at their Hotel. I will never use this service again. These people need to be stopped. Residence Inn says the art we paid is between Booking and us. Booking is a third-party-billing.

Made a reservation at a hotel through booking.com. I had to cancel it the next day. They told me to go through them for the cancellation so I did. They told me there was no cancellation fee from booking.com and the Hotel. Guess what? The hotel charged me the room fee even though they said they cancelled it. I am still waiting for a refund. Booking.com sends you in circle and makes it impossible to get refunding. Stick to calling the hotel for reservations. DO NOT USE BOOKING.COM UNLESS YOU WANT A HUGE MIGRAINE.

After I make the reservation and I give my bank information I receive a confirmation and a PIN number letting me know everything was fine for my stayed at the hotel. Next 10 minutes I get a call telling me there is no vacancy but they had another hotel. It was a rat hole with nothing inside but a bed falling apart. False advertising.

I booked an apartment for 2 people, 1 bed and the price was confirm at $170 total. When I arrived, the owner asked for $300! As we were alone in the bush late at night, we paid. However, when I asked for help, Booking.com were particularly unhelpful and said the apartment was for 1 person. Why did it come up under the search for 2 people? The apartment was nice but not worth $300 and I would have stayed closer to town. PLEASE NOTE THAT THE PRICES DO NOT REFLECT THE ACTUAL PRICE.

Tried this site for the first time. Found a deal on lodging within walking distance to the theater I’ll be going to while in Cleveland. Unfortunately, it appears Booking.com doesn’t understand the definition of the terms ‘reservation’ and ‘customer service.’ Three weeks before the event I received an email informing me that my reservation had been canceled. No explanation, just a big **! Now, I have to settle for more expensive lodging with fewer amenities, and far from the venue, so there will be added transport costs. Oh, and I have yet to see a refund of my $260!!! Have extensively used many, many of the alternative booking sites and have never been screwed like this by any of them. First and last time I use booking.com!

I booked a hotel through Booking.com and I so wish I had not. Usually they use your credit card just to hold the room, not actually process it before you check in. Well, this caused an overdraft to my account even after I changed the billing information to a credit card instead of my debit card on the same day. I have called Booking.com twice - 2 days in a row and still don't have this resolved. Now I am incurring NON SUFFICIENT FUNDS FEES at my bank due to their IMPROPER business practices. Had I known they were going to process the charge immediately, I would have given my credit card information to begin with. The folks were kind when I talked with them but actions speak louder than words and I NEED THIS CORRECTED and they are blaming it on the hotel but the hotel WON'T TALK WITH ME because I used Booking.com. Will NEVER do this again!

I went to book a room for the advertised $99 on Booking.com, clicked confirm, and to my horror realized that with fees the cost had jumped $266.36. The new total cost was placed in an unassuming location in the far corner of the screen in very small type. But I had already clicked confirm. I panicked and immediately cancelled the reservation and received notice that I will be charged $99 for the cancellation. All this happened within 1 minute. Booking.com has no authority to intervene in with the charge, even though the owner of the property does not answer their phone or respond to emails asking that the charge be overturned. I feel so cheated.

I made a guest house booking on Booking.com for the Pushkar Camel Fair in November. Months after I made the booking I was told the Little Prince Cafe wanted to increase the price by 3 and 1/2 times (from $17 to $60 plus tax). Booking.com was unwilling to do anything about this extortion. I also lost a booking during the Hong Kong New Year's when the guest house claimed my credit card didn't work. I ended up paying another guest house 6 times the original booking amount. Booking.com is an unreliable booking site especially for festivals.

The website promises complete refund of money if basic customer service is not given to the guest and if he faces unprofessional inconvenience. I check into a hotel and am made to pay full amount prior to check in. Which was not specified as we were told we would have to pay for the first night in advance nothing more. When asked the receptionist she said in case we cancel remaining amount would be reimbursed. Post which we get a suffocating room which was changed upon request.

False advertising of the hotels that no longer a Hotel, we booked a hotel which is non refundable, we contacted hotel and the hotel says they are no longer in business. They should avoid such issues, such issues can cause problem if you are trying to check in late. Really disappointed with Booking.com.

Booking.com and the apartment "Great Location! Perfect Flat!" cheated me out of my money with no shame and no taking any responsibility! I booked this apartment 6 months in advance and sent them my credit card. They took half of the sum. While I was on the plane to London, two hours before they should have given me the key, they canceled my reservation and gave it to someone else! I had no place to stay in London!!! Nevertheless they are taking no responsibility and refusing to reimburse me. I never saw such cheaters and liars in my life!!! Do not use Booking.com or "Great Location! Perfect Flat!". They are Liars and cheaters!!!

The host shares false information on the Booking.com profile, enters our room in the night when we have been sleeping with my girlfriend. He also misleads Booking.com that we did not even show up, so we can not leave a feedback now to make sure nobody will have this experience ever again. Booking did not care too much about the many complaint email I sent. Also asked me to contact the host to pay him, even if we stayed only one night of 3 and been kicked out for not paying more than agreed. Had no other choice than to share the video with you to stay away from the host. I will not use Booking.com again for sure since they protect their business partner instead of the customer. We reported the host on the police.

We booked through Booking.com based in the description on THEIR website. We paid Booking.com (not the property owner) £240. The place was utterly disgusting (look at reviews on TripAdvisor) and there was nobody there AT ALL to sort things out. We HAD to stay elsewhere but Booking.com will NOT refund the money we paid THEM. Our contract was with Booking.com, not the property owner. This is equivalent to THEFT. Shame on Booking.com.

I spent three nights in an apartment in London. They took 700 pounds as a security deposit. They were supposed to transfer the money in no more than 25 days. It has been 4 months so far and I received no money. I contacted the owner several times but she does not respond. I contacted the customer service of Booking and they answered that the only way to solve the problem is to contact the owner. I am really disappointed as I think I was let down. I believe that the least they could do is to ask for remittance receipt to confirm the money transfer or to guide me to have it back. Now, I read in the comments about the apartment on booking.com that other people are having the same problem as me yet, no procedure has been taken against that owner. It is a total scam!!!

Do not trust Price Match promise. I submitted a claim for a booking and no one got back to me for 4 months. When I followed up on a claim they said they can't match a price because the offer was no longer valid! They don't take any responsibility for apartments they advertise. The one we booked requested €200 deposit in cash (nothing on Booking.com website) and retained €100 for 2 dirty towels. Horrible experience of being ignored and stolen from. DO NOT USE!

I made a reservation thru Booking.com back in Jan 2018 for Aug 2018. Well 2 weeks before my arrival in Florida they called to tell me my reservation was canceled because hotel had closed. BS. The hotel didn’t close! Booking.com put me in a bogus room. But they had already charged me for 1 night total $219. They gave me an alternative property to stay and told me they would pay the difference between the reservation that they messed up and the new reservation. The original reservation was a bogus property. I know because I played detective when I was in Florida, the address lead me to a condo privately owned!!!

Here's what happened: While booking a villa in Greece through booking.com the website ask me to pay for the accommodation by credit card. The price was 189 Euros. I typed in my data to pay the due amount. Seconds later I got the usual confirmation of my correct booking and the confirmation of payment through bespoken Credit card in my email mailbox. BUT: I check the bank statement of my card and surprise, surprise: Booking.com did take the amount of 189 Euro of my card, but the referral for the transaction wasn't the name of the villa I have booked, but a Hotel in Amsterdam! I was puzzled and immediately wrote to booking.com customer service. I also wrote to the owner of the villa asking if he might have any connection to the hotel in Amsterdam - but he hadn't and was as puzzled as I was.

4 years ago I was appalled by their customer service when I complained about a property and they said they have nothing to do with it, it's up to me to deal with the property directly and they not gonna help at all. Since then I stopped using booking.com. I thought by now they should already improve. I was VERY WRONG! Things just got worse. Their Customer Service are outsourced freelance. Good luck if you don't get your issue fixed on first contact because when you contact back to follow up, you will need to start the whole process again because the Representative has changed again.

I booked a place through Booking.com and when I got there, the reality was so different from the picture and the "reviews". It had 8.0 out of 10 on Booking, the room had mold, the shower was not working, there was no door lock and when I checked out and left before my stay end due to how unsafe it is to stay there, they denied to refund me. I didn't even check in to begin with!! What was shocking the most is how careless is Booking.com about this and they hang up on me when I try to explain why I demand a refund.

BEDBUGS!!! My sister had a quick stay from 4pm-3am on July 23, 2018. After waking up that morning and leaving she was covered in bedbugs bites. After contacting Priceline.com I was redirected to Booking.com who said that they were going to do an investigation by contacting the hotel. The hotel refused to take responsibility for bedbugs or medical treatment. This is not the first time that a guest has written a review about bedbugs, yet they refuse to acknowledge the problem. I was offered a $28 credit for a room that cost me over $250 plus medical expenses. I highly recommend to anybody that is considering staying here to look elsewhere. I would also advise against using Priceline.com or Booking.com because of the horrendous customer service policies that they institute.

I made a reservation for my husband, 7 year old son and myself for 1 night. When we got to the hotel at 1030 that night with an exhausted family, I was informed that my reservation wasn't available and that Booking.com was supposed to let me know this. I never heard from them. We had to scramble to find other lodging with a convention in town. Why wouldn't you let someone know that they weren't going to have a room when they arrived!??

The rewards offered by Booking.com is a fraud. I had £333 worth of rewards to use on my next booking. Read T&Cs, followed instructions and now Booking.com have said this particular hotel was not eligible for rewards so I will not be credited the £333. Even more shocking called customer services many times and each time they said we never heard of any such rewards including one call which was escalated to a manager. Will not be using anymore as customer service is very poor and especially the refusal to honour my reward.

Reviews on Booking for the hotel I chose were good yet it was the worse hotel I have ever been in - black mold, carpets smell like they were never cleaned, bugs in bathroom, maids stole power charger. Booking also states they will price match, yet when I emailed them to say they dropped their own price $120.00 less than what I booked through them, they only offered to give me back $28.00. I will never use this site again.

I made a reservation of a room with a view of the sea, according to the photos that show and I believed it because I know those rooms. Now the hotel writes to me saying that they do not book that kind of room with Booking. But of all, according to Booking I would withdraw $ 259 CAD from my credit card, I open my account and I see with surprise that the hotel withdrew $ 297.85. I cannot cancel this deceptive reservation because I lose my money.

I booked an overnight stay at a local hotel. I complained to the hotel several times with no results. I was told I would get refunded by booking.com but they haven't kept their word. The room had mold in the bathroom, holes in the walls, stains on the ceiling and carpet. The pool had cracks in the bottom. There was no manager on duty all weekend. I had a terrible experience with the hotel and an even worse experience with the company that booked it. Horrible.

I had a reservation at the "We Inn" in Fenghuang, China. I was arriving on bus from Zhangjiajie scheduled to arrive at 6:30 pm, and I knew it would take time to get to hotel by taxi. Normal check-in time is until 6:00. So the previous day I had notified the hotel that I would arrive late. They responded "OK". Rainy day, and as it turned out taxis cannot get to this hotel, which is tucked away in a warren of poorly labeled alleyways. When I got to the hotel it was about 8:00 pm. Man told me there was no room because I was late. I reminded him that I had notified them of my late arrival. His story then changed to "because of the rain, not all our rooms are usable" (leaky roof?). He guided me to another hotel telling me that I'd like it "because it was cheaper". It was a total dump. He said I could go off and find another hotel for the next day.

OMG... these buggers cancelled our reservation without our knowledge or asking and charged us as it was prepaid cancellation at full cost of cancellation. We reached at hotel with surprise, got embarrassed at the hotel, spent hours trying to resolve the issue. Booking.com wouldn't resolve it blaming it was made wrong so system automatically cancelled it. Though we have confirmation and pre-payment.

Booked 2 nights in Tbilisi, 2 nights in Baku and then 2 nights in Tbilisi through Booking.com more than a month before traveling. Arrived in Tbilisi and tried to contact the accommodation. After a few attempts, got a response saying that the accommodation had been cancelled. Then I was told: "Do you know someone in Tbilisi? Try to find another place." I wrote to Booking.com (2 Aug 2018) but no response to date. Got caught in the rain so went into a coffee shop and tried to get alternate accommodation. Eventually did, 6 hours later. In the meantime, I got an email from Booking.com regarding my booking in Baku in 2 days time. I had requested a check in time of 11 am which had been confirmed. Now Booking.com wanted me to reconfirm the check in time in case my plans have changed. Strange! I did not respond immediately as I was too busy trying to arrange accommodation in Tbilisi.

After a long wait and sorting our summer holiday we arrived to Spain, Madrid, rented a car and headed to Almeria to an apartment we booked- Apartamento Paraiso al mar. Booking.com had wonderful reviews on the site and that was the reason to book it. We arrived there with three kids after a long drive from Madrid. The place was filthy, full with hairy dump, with horrible smell of dump and far far away from the beach. Obviously we could not stay. The owner refused to give the money back and Booking.com said that they will open a dispute and it will take at least 5 days. We left without a place to stay with 3 children and with a loss of our travel budget.

I recently booked a property through Booking.com, but could not contact anyone when we arrived to check in. After several attempts to contact the property management and their parent company, we relocated to another hotel that was both sub-standard and more expensive. We contacted Booking.com for support and were told that our reservation would be cancelled at no charge and we would be reimbursed the difference between the cost of our original booking and the substitute one. The cancellation confirmation from Booking.com stated that the property had been double-booked more than twice in the past 12 months.

I booked a room for 3 days in Davao, Ph. I called the property 2 days before and the day before my arrival. They had no record of a reservation in my name or booking.com's confirmation #. I also sent the property 2 messages with no response. So I made other arrangements so we wouldnt be left out with no place on a weekend that the event was filling every decent place. I also called the booking customer service # twice and was hung up on the first time and told he couldnt help me the 2nd time.

My husband and I are very thankful to Booking.com. Wonderful team. We were victims of a Scam from the Hotel Casa del Rio in Puebla Mexico, and even when the Hotel refuse to return the 9 nights money (We paid 11 nights, two of them were a penalty for same day cancellation even when the hotel was at fault of total scam), Booking.com back up us and return the money of the 9 nights. It took 2 months, from the beginning of the cancellation to the refund day fighting with the Hotel Casa del Rio, exactly from May 23rd to July 24th 2018. Thanks to Booking.com team for all your support.

I booked a room at A Cape Cod Ocean Manor for July 22 through Booking.com. The room was completely filthy and absolutely stank. When I lay on the bed, I also began itching terribly. When I checked in earlier in the day, the key was tacked to the manager's office door. (This is also a violation of Massachusetts law which requires inns to verify the identity of their guests with ID). At the time, I rang the bell to the office door and no one answered. (I did check in before 5:00 p.m. and opened every window in the room, hoping the smell would improve while I went to dinner.)

I planned a family trip to San Francisco from L.A. I had made booking for one night at one hotel at Los Banos (near to I-5) via Booking.com. Around 5 days before my trip, I just wanted to check the hotel amenities and address just to be prepared. I opened the app of Booking.com and got shocked that my booking was cancelled. It was written "Booking was cancelled by property". I immediately called hotel and asked about it. Manager said they did not cancel, they don't have access to cancel once booking is confirmed. Then I dialed to Booking.com. Then I called hotel again and they helped me to book one room there directly.

I was very dissatisfied by a booking I placed. It was misleading and wasn't a bed and breakfast but someone's home. I have complained numerous times to booking.com and asked for my money back. Instead of contacting me they posted my booking as a no show and is completely ignoring me. They do not care what they post on their site, whether the hotel, etc. is a good hotel, they just want the kickback for getting someone to book a room.

Booked an Apartment in Pizzo, Italy, from the US, after viewing the website thoroughly of Residence Sabbia Di Marinella for 10 days. Had no international cellphone service so informed them of time of arrival. The host was 2 hours late arriving to let us in. We had to stand outside the gate in high heat while waiting. We voiced our anger over this and then she proceeded to ask for the security deposit and tax that we were aware of but wanted additional money for "cleaning of apt" and "use of linens" (towels, bed linens, dish towels, etc.). We refused as that was not the contracted fee for the rental. There was to be WiFi, sea view, hair dryer, as listed on website as well as photos. There was no phone for local calls either. We were stranded with no way to communicate.

I booked a hotel through Booking.com for the first time, I found the site a little confusing and had to keep going back to check I had booked correctly, I received an email to confirm my booking. My friend and I turned up at the hotel with only 1 hr before our show started to find we had no booking. After further investigation discovered it was booked for the following month on a completely wrong date, they had no rooms and happily found another hotel for us, but I had to pay again.

Don't use this service. I booked an apartment in Madrid, Spain. It was misrepresented (amongst other problems) and staying there spoiled my enjoyment of that city. When I wrote a review, Booking.com asked for "bad things" and "good things" in separate lists. The only thing in my "good" list was the location (which was central and convenient but did not make up for the negative things) and my "bad" list was lengthy. Booking.com only published the "good" bit on its website! Very misleading.

I want to review this company because I want people to know how bad their customer service is when things go wrong. I paid twice for my hotel through Booking.com and hotel owner who insisted no one pays before they get there - they don’t get customers credit card numbers - despite several emails and calls Booking.com say they have no record of the booking. Their customer services representatives are clueless that Booking.com also book through Agoda and therefore you end up with a different reference number. It is therefore your fault that you don’t have a Booking.com reference number.