Booking.com Reviews

I booked a hotel called the Milton Hilltop Hotel in Carlisle via Booking.com. I knew the hotel was a budget hotel, but does "budget" have to mean that the the entrance to the hotel was scruffy at best, the reception was filthy and the carpet was thread-bare, exposed wiring from the extractor fan in the bathroom, constant sound of water pressure trying to right itself, toilet cistern re-filling every 30 seconds, rusty leaking radiator pipes in the bedroom? I don't think so! We had to leave, there was no way we could stay there. I was so distressed about the state of the place that I have since contacted trading standards (they said the hotel had not upheld their part of the contract, and had not performed their duty to me with due care and attention.) I also felt compelled to contact environmental health to complain about the exposed wiring. They said the hotel was on their radar and they would send someone in to investigate.

We took a family vacation recently and Booking.com abruptly canceled our hotel reservation (on the day of arrival) because of a mistake/error made on their part and they didn’t even bother to notify us. We arrived at the hotel shortly after check-in only to be told by the front desk that Booking.com canceled on us last minute because supposedly our credit card payment was declined, which turned out to be false (the payment was actually accepted and Booking.com later admitted to the error on their part). They didn’t even bother trying to help us find another place to stay at. Again, zero notification whatsoever. The hotel we were supposed to stay at (the Omni) wasn't any help either. They were apathetic about the whole ordeal. So, my entire family was stuck with nowhere to go and just had to hope we could find some other random motel on the spot with vacancy.

I booked my mom's 60th birthday trip through this company. En route my mom had a medical emergency and ended up in the hospital. Booking.com nor the proper Gorgeous Hollywood Living cared AT ALL. They had absolutely NO human decency or cared about their customers well being. I still paid in full for the very expensive property, with no consideration or even a partial refund. Writing this review in the hospital, as a nurse myself, I am very saddened and disappointed at how this company and property treated my mother and I. Disgraceful.

Many years I was using booking and evidently I understood: whenever I booked a hotel via booking website I always have a worst room in the hotel. I don't recommend to anyone. Once upon a time in Austria I even was refused in accommodation and I had to return home.

I recently booked a hotel room for my birthday with a few friends however shortly after I was laid off of my full-time job so I had to cancel my booking. I booked a room at the W hotel which said on the listing that they would not charge me until the day of the booking. A few days after my booking my credit card was charged the full amount for the booking. A week later booking the hotel room I canceled due to being laid off. Weeks past and my credit card statement came in the mail and I saw that I was still charged for the hotel room. So I called Booking.com and they contacted the hotel which did not know that I had a cancellation. They apologized and said they would refund me my money.

I have made dozens of bookings with this company over many years with no problems until now. I had to cancel a taxi reservation and rebook. I ended up being overcharged. It took me quite a while to find their customer support email and have sent many emails. No response. It's a shame, I have been quite satisfied with the hotel bookings, however, I now don't trust them and will never use them again.

I booked online for Gold Dust West hotel in Carson, City NV.. I was messed up with the dates. So when I got to my hotel I was made to realize that my reservation was already in the past because I used the wrong dates. When I made my reservation, it was already almost midnight and Booking.com should at least question it. The clerk at the hotel made me realized I booked on the wrong dates and they said I won't be charged but I need to call Booking.com. That man who helped me was lying. Booking.com are liars. I will never use it again and I will tell all my friends in Facebook. He said that Gold Dust West don't want to waive the charges but it is Booking.com who are lying because I already spoke to the hotel and they were considerate. Booking.com I hope your business go to hell.

Their new Genius reward program works in very funny ways. If you were looking at a property that had Genius discount and didn't book it the same day, next day it disappears. That is, it disappears for you only. It's still available if you create a new account or browse in incognito mode. So, they punish you for not booking right away. To me this qualifies for aggressive sales tactics. So, best to stay away. Other websites have very comparable rates.

I booked the Red Roof Inn. Located in Bessemer, Alabama for one night to go to a football game. I arrived at the hotel and they told me the booking had been canceled. I believe the hotel found out that there was a football game and canceled me to re-book the room at double the rate. I booked it through Booking.com. I contacted them and never heard a word from them. You cannot rely on Booking.com to resolve any issue.

October 23, 2021 I booked through Booking.com, showed up to the hotel, receptionist says “we are no longer accepting bookings through this company and we notified them numerous times.” Worse part is you can’t possibly get ahold of anyone working for this company. System asks for your booking number (which I have) and then it asks for your PIN number. Never had a PIN number. Stay away.

They have wrongly charged my credit card in 580 euro and keep asking for the same information for 3 days in a row as evidence of my case. They keep saying they cannot find the payment and keep asking for same pieces of evidence despite me having already sent all the statements.

It has happened to us twice that we choose an specific feature and It is not provided. Last October 29 2021 we had a reservation Dahlonega Resort and Vineyard in Georgia for a two twin beds room. Our room had only one queen bed. The hotel manager was very nice and cancelled the reservation and gave full refund. We had the nuisance of booking another room by that time. Also in Zurich, Switzerland in May 2019, we booked the California House hotel. It suppose to have an elevator, but it doesn't. Our room was in the 4th floor. Since we are seniors, fortunately the manager decided to give us a second floor room. My advice: Contact the hotel prior your arrival, during the cancelation free days.

They canceled our reservation due to pandemic, and we've been waiting for the refund or another reservation for a year. I called like 40 times and every time; they said the same: "We can't do anything else from the customer service, you and we can't talk with the finance department, you might wait 7 to 15 days, and the refund will be done." (I've been waiting around three months after that suppose 15 days.) Don't believe in the cancelation insurance. They are thieves.

It's impossible to contact their customer service. When you choose Live Chat, you get a message that you need to book something. Well, I want to contact them about the trip I have already booked and they give me only 1 option - to contact the hotel while hotel sends me to Booking.com. I don't think I will ever book with this site - too frustrating.

OMG! Booking, you should be ashamed of yourself!!! Having reviews that low, how you still exist??!! Worst online website ever! And, you are bunch of thieves too!!! Charged me for nothing and don't want to return my money! I guess, I am going to ask BBB for help!

I work at a motel and I've never seen so many mistakes by booking.com. They tell people, "Oh yes you have a room," when they get here there's nothing from booking.com to say that we even know about it, quite unpleasant with a potential guest that booking.com never even told the motel that guests were coming, I've had people book weeks ago and the motel or hotel knows nothing about their booking. I will never ever use booking.com even if you paid me. Ugh.

Don’t trust Booking.com’s descriptions of housing and ads that encourage you to add money to change rooms. Not only cost you money but also ruin your travel experience. When they promised to add money to exchange for a room with a sea view, however the room was completely blocked by the building. It was ridiculous. Just have been deceived. Do not believe their description on the website!!!

My sister and I booked 2 rooms at the Walker Hotel Greenwich Village in NYC for 2 nights in order to visit a very sick aunt. We booked it thru Booking.com because we could not reach the hotel. Unfortunately, we were forced to change the dates and even though we went thru all the loops and did what was required, Booking.com refused to reimburse us and we lost over $650.00!!! That is highway robbery and a total dishonest and disgusting business model.

We were notified by a hotel call, 1 hour before our emailed time of check in, that our room had been overbooked. We had been in the car 8 hours, with 2 young children, and received no notifications of an issue. We had confirmed our reservation and check in time twice. After an hour with customer service, that we had to initiate, we were not able to get a room near our destination. Absolutely unacceptable.

I booked and I paid to Booking.com to do taxi airport pick up and drop off .. And there was wrong date .. I have made several communications with them to solve the issue and no one is responding!!!.

I used Booking.com taxi service from the airport in Berlin. Their driver didn't show up and stranded me at the airport. 2 weeks later, I am still fighting with the company to get a refund! They keep asking me for the same information over again in my emails of complaint and then don't respond.

I booked 2 rooms for an overnight stay at the Hampton Inn Suites Exmore -Eastern Shore in Virginia. One room with Expedia and one room with Booking.com. We arrived at the hotel at 11 pm on a rainy night. When we got into our rooms we saw bed bugs on the mattress and we even caught one in a cup. There was also a leak in the ceiling and water came into the room. We immediately checked out of both rooms and checked out of the hotel, we were promised that we would get our money back and they apologized. We went to sleep at 2 am in a different hotel. 2-3 days later we got our money back from Expedia. I called booking.com 5 times and every time I got the same story that the hotel didn't authorize them to give me my money back, it's been 7 weeks and I still don't have my money. Today I was promised that they will refund my money, let's see.

I booked a house in Southold NY for my birthday weekend. The weekend was planned over a month in advance. We showed up in Southold at the property and there were other guests staying at the property. They had booked the property for two nights. When I called the property owner, she told us she had to cancel our reservation because “the power was out”, which was completely untrue. Booking.com cancelled my reservation when I was standing in the driveway with all of my bags! It was extremely upsetting and ruined the entire trip.

A few weeks ago I reserved a room at the Econo Lodge in Helen Georgia using Booking.com. It was a non-refundable rate but I was informed that I could still cancel within 23 hours of making the reservation. My plans quickly changed and I did follow the instructions for the cancellation. I received a email from both Booking.com and Econo Lodge acknowledging the cancellation and no fee was going to be charged. My credit card however was noted with a Transaction Pending for a partial amount and when I contacted both parties I was assured that the pending charge would be removed.

Waiting three months now on their refund... Initially called the owner of the property and they simply said: "we don't handle the money...you have to talk to Booking.com." Impossible to get direct phone services as you're stuck on the "self-help" section on their website... You then have to write a complaint...with no confirmation email or number or any certainty that somebody is taking care of it. Until this is resolved...they're holding on to our money. This is a tough experience.

On 7/28/21 IBERIA canceled my trip to Argentina (reservation code: **) for the second time. Until today, 10/17/21, I have not received a refund of the amount paid for the tickets (€2,665.05). Unfortunately, the purchase was made through Booking.com. After tirelessly waiting on the phone without ever getting a true answer I feel disappointed, not only have I not been able to visit my brother who was in coma, but I have lost my vacation period hoping to recover the amount of my savings to be able to travel and provide moral support to my family.

Very disappointed!!! I’m a super customer with Booking.com that you don’t know. I booked with them 1000 times and the one time I can’t get my room. I can’t get my money back. I thought I love the convenience it provide me but guess again. I’m never working with this website of a company ever again!!! Full of **, nonsense robbers of people money. And on top of that Ridha and the rest of the workers might as well be robots because they don’t do nothing but read their screen, never fix anything. I booked this exact location, paid for a taxi to the location!! Host isn’t there!!! Before check-in deadline!!! And could get booking on the line till some time after check in deadline and don’t get my cancellation money back! And on top of that tell me to book another place and would refund me the difference the next day after stay! ALL THE BIGGEST LIE I EVER BEEN TOLD! Nothing spend 600€ in one night!

I reserved a hotel represented on Booking.com. It stated that prepayment was not necessary until check in, although a credit card was needed. However, the full amount was charged to my bank prior to my reservation. The Falmouth Tides Hotel stated, "Oh well, call Booking.com." I basically got the same reply. The person at Booking.com on the phone was less than helpful saying that, "Yes that is what was supposed to happen and we do state that on our website-but so sorry!" I had not planned on using the debit card so my checking account was deficient. I will never use this reservation site or this hotel again and will let others know as well. Appalling, apathetic customer service at both ends of this debacle.

Tried to correct a typo in my name on a reservation and the barely intelligible CS rep on the phone wanted to charge me 50% of the ticket price to make the change. The airline does it for free. There are so many better choices than. I won't use them again.

Booking.com is a SCAM site with NO CUSTOMER SERVICE. I booked an apartment for a short stay. Booking TOOK THE CHARGE and provided a LINK with a NON-FUNCTIONAL phone Number. Numerous Contacts and they have not yet refunded my Money. Use a REPUTABLE SITE such as PRICELINE.

I asked for a refund from Booking for a room I had booked on the 3rd of August 2021 with a false claim of offering AC. Booking replied on the 16th of August 2021 that they would proceed with the refund. I have not yet received the money back (the 8th of October 2021). I continuously ask customer service for the refund or proof that they proceed with the refund. Still, I receive vague answers that ask me to wait one more week. Many friends shared the same experience. It is a pity for such a platform not to take care of and protect its customers!

I went through a terrible experience with one of their home owners who promised me he will refund my credit card charges after I cancel the reservation. This happened after deciding that the room is not suitable to stay in. There were several good reasons for that. Ultimately, I lost a good sum of money because I reserved the room for several days.

I urgently needed to find a hotel room for a Saturday night and decided to go through Booking.com since it was the most economical rate. Once I received confirmation of my reservation I realized it was for Sunday not Saturday. The hotel the reservation was booked for does not accept cancellations. I called Booking.com twice waiting for a "voucher" from the hotel. A month later I called back and was put on hold while they called the hotel then tell me to call about 2 hours later because there was no manager at the hotel. At that point I just called the hotel myself and got the problem resolved in less than 5 minutes. And there was a manager there. I don't see that they have anyone's best interest in mind except theirs!

The system at Booking.com glitched during the processing part of booking a room. I received a notification stating the room was no longer available. The application gave me a notification stating: "Sorry, there are no more rooms available" - and sent me back to the list of hotels/motels. I proceeded to book the room across the street. I emailed the documents and screenshots. I was double charged. For the first 9 phone call attempts they would not refund me. The motel was the worst!!! RAINBOW INN in Huntsville was rude, uncaring and uncooperative. Literally made me cry. I have never experienced anything like it before or since.

It works fine and almost as efficient as booking direct. Unfortunately I am now getting lots of fake booking acknowledgements, so security is rather lacking. I don't know if Booking.com has leaked my details.

I booked a room through the app. They sent me the confirmation mail for the same. I also called the property to confirm the booking. In last days of actual appointment, they cancelled the booking and denied my card. I tried 2-3 credit cards still denied and cancellation mail received on the same day of checkin.

We booked a guesthouse through the booking.com site. BERG EN ZEE GUESTHOUSE IN GORDON'S BAY, Cape Town, South Africa. At that time they listed full alarm system on the Booking.com site. We had all our laptops with us and valuables as we left the next day to Johannesburg. That night we woke up and an intruder was next to our bed. I screamed and was terrified and was feeling vulnerable as we were not fully dressed. My partner's quick thinking chased the intruder out the door and he left his laptop bag and left. However we realised that he stole my expensive Apple laptop and all my back up drives from 5 years of business. We could not get hold of the host as she did not tell us where to find her in this big guesthouse. We were so traumatised and we ran out the door to try and see if we can find the intruder. We later drove to the police station at 3 in the morning. The host did not care.

Booking.com does not do a good job verifying owners and relaying booking rules to international travelers when allowing to list properties on their website. The customer service is practically non-existent to remediate the situation. I booked a couple of apartments in Ukraine through their service. At the last minute as I was approaching the arrival date, the owners demanded a "deposit" to be paid in the local currency deposited to a debit card in a local bank. That is impossible for someone who does not live in Ukraine. I explained the situation and assured that I will pay when I get there, yet they cancelled the reservation leaving me without a place to stay at the last moment. Customer service basically said "too bad", that's their rules and did nothing about it despite the fact that nowhere in the description it mentioned this "rule". Luckily, I was able to find a place on Airbnb of a comparable price. Will never use Booking.com again. Horrible service and experience.

Booked in Split Best location Apartments. Booking website states this property has parking facilities- no parking. There is an opportunistic street parking. The unit located in basement and infested with mosquitoes due to moisture. They did not refund money, there is no buyer protection from Booking.com!

Nothing but bad service and run around!!! Due to HURRICANE my flight was cancelled. Easy enough to understand!! I phoned airline, they understood and DID REFUND my money, unfortunately for me I used Booking.com/NEVER AGAIN!!! Now after several call to booking.com ALL THEY DO IS COME UP WITH EXCUSES and ** as to why I haven’t received my refund. I need to do this then that… NO EFFORT or concern with my getting a refund!!! NEVER AGAIN WILL I USE THIS POOR EXCUSE FOR COMPANY!!!

I booked a car rental with additional extras and then got a call that the supplier cannot honor the booking, but they have found a new supplier that could honor the original order for the same price. I was quite happy with that and accepted their offer. When I checked the additional extras of the new order, nothing was included on there, and to make matters worse, the quote for the additional extras now came in at more than the total car hire price. I've tried to contact Booking.com regarding this but haven't had any feedback from them.

We booked with Booking.com for a one night hotel stay - three rooms. Two days before our trip my husband died from a massive heart attack - not only did they charge us for the rooms they also charged us a cancelation fee, (the hotel itself refunded the cancelation fee). The customer service rep with Booking.com had several members of my family in tears with their insensitive and abrasive customer service skills. I will never again use this company and I will tell everyone I know what a sham this site it. I have used them several times in the past and I am honestly in shock at the way we have been treated.

Consistent with the 55% bad reviews of this company I can now see why. I booked a car on Booking.com and it clearly stated on the booking page "free cancellation." After having to cancel, due to Covid, Booking.com says there is a $40 cancellation fee. Even after calling, sending a screenshot of the free cancellation promise, they refuse to refund my money. Now going to fight using my credit card company to retrieve my stolen money. Please use the many other reputable companies out there to book your travel who will give you your money back and honor their promises and agreements. Bye bye Booking.com.

My experienced on this app was horrible especially on the hotel. Since I paid on cash I couldn't get refund. I requested twice. 1st and 2nd was no help. I love this app before. I booked I like every week. But from my last experience I will not book on this app again. Totally scam. Big nooo!!!

Spoke with customer service to change date on several occasions and tried to get a refund to rebook room but had no luck. They always say no problem and tell you what you what to hear so you can rate their performance right after call only to learn that anything said was just to get you off the phone. Not very helpful or a pleasant experience. I would suggest book directly instead of online so you have a contact name & number. Good luck everyone and until you experience some service then you will understand.

I went to book an apartment with Booking.com. It let me go all the way to pay then the page froze. The money was taken out of my account verified by the bank but booking did not go through. I phoned them but could not get thorough sent numerous email with copy of bank statement but I keep getting the same email back looking for confirmation number I keep telling them I did not one as the booking was not completed. I am left with money gone from my Account no apartment and no help from booking.com.

Someone from front desk was breaking to my room while I slept. I call front desk and they said they made mistake. And sorry but I want a refund. Contact Booking. They said, "You can't. Because you book with us there is no refund." Even the hotel give me a horrible night by breaking into my room.

It was 9 pm on Sept 15 and I was making my way home after being evacuated due to the Caldor fire. With HWY 88 and 50 still closed I turned to Booking.com to find a place sleep for the night. I tried to book at the Best Western in Rancho Cordova and received a pop up that said I was too late. I booked at the California Inn and Suites again on Booking.com. When I walked in the check in desk was behind bullet proof glass (not a 3 star as advertised). I went back to my car and put in a cancellation request that was granted by the hotel. After driving around the area I booked myself in to the Hyatt Place Sacramento/Rancho Cordova at 10:30 pm wishing I never wasted my time with Booking.com. I was greeted by a wonderful young man that was more than helpful! I wish I knew his name!

I made a reservation for a flat in Tallinn via Booking.com website and they gave my details to a fraudulent landlord including my bank details and my telephone number. The landlord had no property and everything was fake. Booking.com did nothing to support me. The landlord was calling me in the middle of the night and chasing me. They said they would offer me another flat but never did and make up up for the stress I went through but never did and to date nothing happened. They breached my data and did nothing. They are a fraudulent company. I would never book again. They don’t even have the decency to call back. I had to leave Tallinn as the was so scared that the criminals knew where I was. I had leave my course and return to London. They are not trustworthy of your information. They do not support you when they make a blunder.

Reserved a hotel room through Booking.com. Received several confirmation emails from them only to get to the hotel and find that there was no reservation for me. And they had no rooms available so I was told that since the hotel didn’t have my reservation, it was booking.com’s fault. Called booking.com and spoke to 3 reps for almost two hours, only for them to tell me that they would find another hotel for me that was equivalent to the one I booked, however, I would have to pay the difference. And because it was last minute, all hotels they offered were twice what I was going to pay for the hotel I initially booked.

I booked a hotel on Maui over 7 months before. It was free booking, no charge up front. I had wanted to go for my birthday but my boss advised, due to my job and COVID that might not be possible. So 6 months ago I canceled the booking, free of charge, and received the confirmation. On 9/8/2021 I saw that my account had been charged for more than several hundred dollars. I called the hotel and they told me Booking had never canceled with them.

Me and a friend went to the place we booked and paid, when we arrived there it was not operating (obviously since years, the House looked very down settled and there was an huge Sign on it that it was on sold). Booking.com till this day didn't pay Back the booking fee, neither did they contact us back after tons of Mails WE sent there, we are waiting for the refund or any response, since 7 Weeks. The House was in the Krottenbachstrasse in Spital am Semmering. Don't Go there, IT doesn't exist and IT'S a fraud!!! Don't Book that place or you never See your payments ever again. We are very disappointed that this can happen on a facility like booking. Never again but WE please want our money Back!!

Customer service is atrocious, they play one of against the other, Booking says contact the hotel, the hotel says contact booking. I believe the hotel, it has agreed, but booking won't authorise the change. You. Look at the reviews on this site, the first few are marvelous, but get past them & other more recent ones are bad, very, very bad. Read Trust Pilot reviews, you'll be shocked.

I called Booking.com to change my return flight because I was informed by my employer that because of the spike in COVID cases I needed to be back earlier than originally planned. The price of my ticket suddenly went from $240 to $500, plus a fee for changing the dates. Way to take advantage of essential workers!

I had a horrible experience when booking through Booking.com: a relative booked and paid for me through Booking.com for the Med Airport Hotel (Turkey), when I arrived the hotel claimed not to be able to access the funds and made me pay again after a long and tiresome travel experience. Both the hotel and Med Airport Hotel and Booking.com have evaded refunding the money. I would much rather book directly with a hotel.

I had to cancel a hotel reservation due to Covid. I was told by the property that no fee would be taken. Booking.com insisted the property had a cancelation fee. I just called the property and they said they had not received the funds. All I get is the run around from Booking.com. I will never use them again.

I booked accommodation in April 21 for a visit in Sept. We arrived at the hotel to find it shut. My disabled mother and I had to walk 0.4 miles to the alternative hotel. It took us an hour because my mum can only walk a few steps before she needs a break. Got there. Hotel weren't aware of our stay. We were eventually offered an unsuitable room which I refused. Then offered another room which we discovered was unsuitable but my mum was shattered and decided she could put up with not using a shower for 4 days. I messaged Booking.com. Their response? "So glad the hotel found you a room. What do you want from us?" They screw up. We get shafted. Hotel offers us nothing and booking.com don't care. Disgusted. I will never use booking.com again ever. And the hotel? I spoke to the MD who offered me a goof deal when I go back. Well, he can shove that too.

I made a hotel reservation using Booking.com and needed to change the reservation. I contacted booking.com by phone and was told that I had to contact the hotel directly to make the change. I called the hotel and was told I had to make the change through booking.com. I wound up with the hotel and booking.com pointing their fingers at one another while I was charged over $250 for a hotel room I didn't use. I tried to dispute the charge with my credit card company and booking.com lied and said that I never attempted to change my reservation in the time allotted by the hotel. Nice SCAM booking.com and the hotel have going on.

Had a bad stay. Was told I would get a refund from booking. Over a month later many calls and promises of when I would receive my refund only to never see it. Not to mention very rude customer service. I will never ever recommend them or use their services again.

I lived in Chicago one whole year and I go regularly, so I have stayed in several hotels. This hotel booked through Booking.com was by far my worst experience. The room was moldy, the air conditioning did not work, and the floor around the beds was wet because of a leak from the air conditioning. The staff managed to change us to a different room after the third night around MIDNIGHT, we were in 1004 and were moved to 705, the guy at the reception even mentioned later that they had to close that room. I sent emails to the property and nobody responded, even Booking.com, where I did my reservation did not support us at all, they even responded "your room doesn't seem to detail that it has air conditioning".

This was by far the worst hotel experience I’ve ever ever experienced! Not only did the room I stay in have roaches, but when I opened the dishwasher, there was a rat that was in the dishwasher that jumped out at me! ALSO, I WAS KICKED OUT OF THIS “HOTEL” EVEN AFTER HAVING MADE RESERVATIONS FOR 3 NIGHTS A WEEK BEFORE! Needless to say, one could assume that these rooms are not cleaned after someone leaves the room well. I would look into staying at a more prestigious, four-star hotel if you want quality!

Booking.com car rental punishes its customers for their own system fault. I’ve booked a car thru Booking.com and they’ve changed confirmed drop off location after the payment is done. When I cancel the booking, I am charged half of rental fee. Although several attempts, Booking.com refuses to pay cancellation fee back. Beware of Booking.com, as they charge their fault to their customers.

Simply saying please if you have Booking.com account delete and find something else as they don't keep promise for their client. They're selling wrong information apartment. I have try more than with 4 different customer service to get refund my money from wrong host who post in Dubai Silicon overseas apartment and it was disgusting place that even human can't live. Smell smoke. AC not work. Bugs issue. Bathroom damage. And yet booking.com don't want to get refund for me and given enough information and videos.

Booking.com is a piece of **... Run from them. Bunch thieves. I do not recommend them. They charge my card twice and canceled my reservation, said I'm a no show. I'm for God to send them out of Business.

I had a very bad experience with a hotel in Crete. I provided photographic evidence and the hotel made no counter claim nor disputed may claim. Booking.com said I should take up my issue with the hotel. I told I'd tried to no avail. Booking.com said they could do no more. In my opinion they could have leveraged their position to enforce a payment but would not do this. Booking.com should be prepared to sacrifice a hotel in order to protect and support a company. Very poor and after 12 years, will stop using them.

Booked a room. When I got there the hotel said they had no booking. When I called Booking.com they said they would give me another room and promised to call back 30 mins later. 2 hours later I call them for them to tell me it's my fault. LOL. Honestly worst experience ever. You have lost me as a customer. Never booking with you again. Your advisor lied to me and left me stranded in London till 2 am. I have a heart condition and my wife is pregnant. Quick to take money but customer service is worst I have ever experienced. NEVER AGAIN. TRIVAGO OR AGODA FROM NOW!!! Let's not forget ruining our whole night and making us stay in a very basic hotel to what was actually booked. It's currently 3:35 am. I am writing this review instead of sleeping cause of how appalled I am at your lack or regard for customer wellbeing and health.

I pre-paid my hotel through Booking.com. After 12 hours of driving, when I got to the hotel they did not have my reservation listed. With 3 percent of battery left on my phone, and with two tired, hungry kids in the car, I called booking.com. After giving my reservation number, pin code and explaining my situation, customer support hung up on me FOUR times. Only on the fifth phone call, do I get a resolution.

Had a simple booking thru Priceline for a 2-night stay and a motel in Westminster MD 8/20-8/22. I checked out at 11 am 8/21 and wanted to cancel the 2nd night of the stay. (the motel is a dump, but that's for another review) The front desk manager said that since the reservation was thru Priceline, I'd have to have them change it. Chatted and called Priceline. They said that the reservation went thru their affiliate, Booking. Tried calling Booking. Was on hold for over 15 minutes - no answer. Tried chatting, but there is no chat option on Booking. The only one available only checks if there are previous messages, but will not allow anything to be written. There is a 'Message customer service' option.

My girlfriend and I booked a romantic getaway in a cozy country cabin. On arrival, the owner informed that Booking.com had overbooked our cabin, showing proof, and explaining that she had no additional availability. We spent 2hrs in the car park on the phone with an advisor (mostly on hold) who wasn't able to get his supervisor on the phone. He provided a refund (without our agreement) and wanted an additional payment to book a studio flat in Kent as an alternative. As I explained this was not suitable as an alternative paid accommodation, he offered a 1 bedroom flat 60 miles away.

I have not used Booking.com a lot but have on a few occasions and had no issues. The last time I booked a hotel room through them I ended up not staying there as the room was not ready and we were being lied to so left with no choice but to book somewhere else. This had nothing to do with Booking.com but the follow up did. I went through the app to seek reimbursement (they have a method for this) and heard nothing. I reached out to their customer service three times and only go robotic responses of requiring more info than I had. The booking part works fine but if you have any issue whatsoever, you may likely end up without any reimbursement or resolution. And it would've been the same price booking directly.

Made a reservation on Booking.com. Paid for it. Tried to cancel the reservation. We went on their site, read the rules and regulations which stated that the flight could be cancelled, but when we call to cancel the reservation and the Rep said that we could not. That was not refundable. I explain to him that I had just read and it stated that it could be refunded with a fee that could be waved as well, so I ask to speak to a supervisor. He said he was the supervisor. I ask him what country was he in. He told me that the company was in Sweden. I know that he was lying but what could I do but not book on that site anymore. Furthermore, the price on the site was 4x the amount of a normal price I had if went on the Airlines site to book my flight. Never again. I was out of $488.00 for a one-way flight. When you book with an unknown company they overcharge the Consumer. Read the rules and regulations first then run for the hills.

The reviews of their site is not true. Hotels are dirty even when it said it was excellent. I feel that the reviews on their site are not the truth and made up. I’ve used Booking.com four times now. Three out of the four the hotels were horrible. I got up and checked out next day. On two of them they were so bad. One hotel was OK not even good. Just OK. I will not use this site ever again.

Booked a three day hotel stay. A week later, I decided to add an extra day to the end of the reservation. I contacted the hotel, who were fine with this and asked me to change the booking on Booking.com. Booking.com cancelled my entire stay and recharged me for the entire four day period, citing their "no refunds for cancellation" policy. Basically a borderline scam.

A friend booked a luxury apartment in Ibiza over a year ago and 6 of us are due to leave in a few days time. She called Booking.com today to query no contact and was told they have stopped using the apartment and that was it. So in the height of the season 6 ladies (no longer spring chickens) have no accommodation, most places are booked up - they have not offered us an alternative or offered to pay the difference for new accommodation which will not be anywhere similar to what we had booked. We should be offered similar or better and they should cover the difference no questions asked.

Booking.com does not hold its guests responsible for poor conduct like other short-term rental sites do. I have had numerous cases of poorly behaved Booking.com guests of which Booking.com attitude is that it's my problem to correct. Once they have the guest money you can forget about customer service, and that's if you have 20 minutes to wait to speak to a consultant. Rather use Airbnb as you will get more bookings and they are in the habit of protecting their hosts.

Booked two rooms with two beds each for one night in San Juan. When I got to the hotel, they said Booking.com sent them a request for two rooms with one bed each. That's two missing beds!!! A 12 year old can book better than this website. Never going to use booking.com ever again.

This was our first time using Booking.com and we won't be dumb enough to do it again. They have written on their paperwork that the $ exchange will be between you and the hotel and this is a lie. They took money out before we even got to the hotel, out of a card we did not intend to use, then when I tried to change the other hotels on this trip so this wouldn't happen again, they cancelled my reservations completely. What a hassle they created and cost me extra $$ as well. The hotels we used also said they hate 3rd party booking systems and to just call them directly. Will be doing that in the future. Booking.com is has false advertising on their paperwork/contract.

I purchased a ticket on August 20, 2021 and it sent me the wrong date August 21, 2021. I called to ask them to switch it to the 20th, I even offer to pay the difference. They told me absolutely not and that I could not change anything and it was United Airlines policies fault. So I now have to buy another ticket through United airlines directly. I do not recommend using them and I will never use again for any of my employees or my many guests I fly from all over the country. Never use Booking.com Never!!! They are horrible!!!!

Booked a hotel through them that was pet-friendly. Got to the hotel and it was not pet-friendly so the hotel went ahead and canceled my room for the night free of charge. They tell me to call Booking.com and let them know of the cancellation to expedite the process. Not a huge deal. I followed the process and waited. I didn't mind the fact that I have limited funds and was out a room for the night. But after 10 days I still haven't received my deposit. I called and they told me they were waiting on the hotel to pay them.

Waited forever on the phone and still did not get the refund for my missed flight!!! This was an act of God! I had no control over the weather or an accident. I would not recommend this company to a dog!

After booking us in the wrong state and arriving to find that we didn't have a hotel at 9 pm, they told us the only availability in the area, was a 50 minute drive and almost quadruple the price we had originally paid for the 2 nights. We had no choice, there was nothing else available (or so we were told). However, on our way we drove through another town that had 3 hotels with openings. But we couldn't stop because we were told we couldn't cancel or we'd lose our money. Then we arrived at our destination and while checking in the gentlemen next to me was checking in for the same room at a 4th of the cost we had just paid Booking.com.

Booked an airport transport from Booking.com to Nice airport 13.8.2021. No taxi there. Called them. They asked if I agree to wait 15 min. Said yes. After 30 min driver calls to tell me he will pick me up in 30 min. 1 h after my call!! I told him to forget it and took an Uber. Worked perfectly. But will never get my money back

We have had numerous problems with the places we rented in Puerto Rico through Booking.com. Numerous places were filthy and disgusting. It doesn't seem to me they research who rents apartments and homes on their site. One of the three bad places we rented had a broken futon. We talked to the owner, who refused to do anything.

I booked the Hotel Durango through Booking.com, and then changed the dates slightly (arriving 1 day earlier). Upon arrival, Motel Durango stated the new dates were not transmitted to them by booking.com, which they state is not an unusual occurrence. They did confirm that I had made my reservation correctly. My party of 10 (including 4 children) had booked 3 rooms and there was NO availability in Durango for that day. The motel staff was unhelpful and unsympathetic, and continued to check in those arriving after us, presumably because those reservations had not been "miscommunicated" by booking.com. I cannot rely on this website for accurate booking in the future.

Once again Booking.com has screwed me again. They double charged my account for a reservation that the hotel said that Booking.com cancelled on. I've had nothing but issues with Booking.com. Booking.com is a bunch of thieves. I would suggest using Expedia.com, Kayak.com, Hotels.com, or Priceline.com. Stay away from Booking.com. Just read their reviews. It tells you everything about this shady company.

They cancelled my booking the day before! I've been on hold for 2 hours and called 5 times today. I have not received any help or replacement booking. Horrible!!! Was told a manager will call me back she never did.

Made some hotel booking through Booking.com and due to the Covid Situation had to cancel the whole trip. Even though the reservations were for October and I tried to cancel in August, still they charged me big money for every hotel!! Learned my lesson that I will never again make any reservations through these guys and will only deal directly with every hotel separately.

Booking.com screwed up on a Covid19 flight change request and cost me $431 for a flight Jul 9, 2021. On July 5 I requested a change for this flight due to Covid 19 and was told it was changed to Aug 12 and paid $139 for that change. On July 6 I received an email stating my flight was changed but the itinerary was the same as the July 9 flight. I called and was told that the email was computer generated and that the flight details would be changed over night and I would receive a new email. No email followed and I assumed all was good.

Through this COVID it’s been so hard to find jobs. My brother was offered a job up in North Dakota, my sister and I decided to help him get to his destination. When he got to Idaho he decided to stay the night and continue next day early morning. My sister and I couldn’t find a room so she suggested to use Booking.com. She ask my brother to keep driving to his destination where she had found a room at the “Super 8 by Wyndham Idaho Falls”. When he arrives he asked for his room gives the receptionist his reservation name and shows her the reservation already paid for and the receptionist looks up his name and lets him know they were completely booked and his reservation was canceled! She was very rude about it.

You can not call them without a reservation and a magical 'pin' number. My hotel cannot get payment from the virtual credit card they send me. I will not accept this scamming company in my hotel again. They take the money of the people that make a reservation and cancel and then the people show up with a cancelled reservation. Then, the two guests that arrived, I cannot get the virtual credit card to go through for payment. Total scam. And you cannot get anyone on the phone!!!!

First off, I don't think I would have used Booking.com but was in a rush because my partner and I needed to get to a city in SC for a funeral in less than a week. When the day came to travel, the flight was delayed and we needed to reschedule, since we would have missed our second flight. Then, next day, our flight was delayed again, giving us only 15 minutes to catch the next flight, which we missed by a minute. We tried to cut our time, instead of waiting for hours for the next flight, by renting a car, ended up getting stuck in the layover city because no cars were available. I tried to ask United for a refund through their site, and they said I needed to ask the 'travel agent'. Then, I called booking.com, and the agent said I needed to get United to get me the refund. I tried to explain that United needed the agent to reach them, and they just kept saying that if United won't give me a refund, they won't either.

On July 24, 2021 I had planned my 50th birthday in Cancun Mexico. Cancun Bay Resort all inclusive. When 7 of us arrived after confirmation from Booking.com we had no reservations. Customer service claimed they over booked the rooms. Left us high and dry without a hotel. Horrible site. Do not use.

I recently stayed at the Grand Canyon Inn booked thru Booking.com. This was the WORST hotel I've EVER stayed in. The room was not even on the property of the hotel we booked, it was down the street at an older facility. This was NOT stated on Booking.com. The room was so small we could hardly keep our suitcase open and use the room at the same time. Pictures of the room on booking.com looked NOTHING like the room we got. The Hotel knew the size of my party and didn't say a word as to the size of the room when I checked in. Poor customer service in my opinion. This hotel misrepresented itself to booking.com. I'm surprised booking.com even has this hotel on the website. Disgraceful. Booking.com, no thanks, never again. I'll stick with Travelocity, Expedia, Hotels.com and AAA. At least with these sites I've never experienced this type of problem.

I booked two rooms for two nights at a Colorado hotel 4 months in advance. When I got to the hotel on the day of my reservation the hotel did not have my reservation. Booking.com did not communicate with the hotel and I had to book my rooms then and there at a much higher price since it was on the spot. I have tried to get ahold of customer service and they will not get back to me. Do NOT use booking.com. They are extremely unreliable.

They had a review on there for a hotel in Newport News Virginia that gave all the good reviews at first and then if you continue reading there’s like 200 bad reviews. The hotel is nasty, dirty, stunk of cigarettes and weed. Front desk clerk was rude. Sheets had holes and then the under the mattress was dirty with debris and cigarettes. Pillowcases had holes in it. The box springs had stains on it and I had to go to hell to get my refund back and then the girl accused us of staying in the room and using the bathroom. The hotel told me I had to go through Booking.com to get my refund. Booking.com told me I had to go through the hotel. I would not let my dog stay in that hotel. Finally after being lied to several times the manager called me back and gave me a credit. Thank goodness.

Booking.com charged me for a certain booking then the resort gave me an entirely different package than what I had paid for. Booking.com would not help, would not get me the room I paid for or refund the transaction even though they said they would minus a one night's stay charge. when I tried to leave a bad review for the resort. They would not allow me to submit the review.

The application only processed 2 out of the 3 reservations I had cancelled back to back, even though I see the status as CANCELLED on my app for all 3 reservations.

Our summer vacation has been ruined. We made reservations in January for a trip in August. It is now the end of July and we are just finding out that the hotel we made reservations at is closed. Not once did Booking.com contact about this. We only found this out because of a question we asked about our up coming stay. If we hadn't reached out we would have shown up for our trip to a closed hotel and been able to do nothing. There customer service was no help at all. They didnt even try to help. DO NOT USE BOOKING.COM.

I booked a flight through booking.com to leave from BWI airport, but when I received the email confirmation, they had me leaving and returning from Dulles International Airport. After speaking to them the first time, I was told someone would call me back that could help me within a few hours, which no one did. The second time I spoke with them, they transferred me to someone else that was unhelpful. Everyone I spoke to I could barely understand. Was finally told they could do nothing about changing it to the airport I wanted, even though it was their website’s fault, and if I cancelled, I would not get a refund. I am livid and will never use them again.

Wish I could give a negative rating. My husband and I booked with Booking.com in December. We were getting ready to leave for our trip 6 months later, and called the hotel to confirm our balance. The Hilton explained that Booking.com canceled our reservation shortly after we booked. We had nowhere to stay as we were leaving in two days and of course the hotel was now booked. We figured if we called Booking.com they would make the situation right. Well that didn’t happen!!!

Booking.com specifically Jhona Q. Was a lifesaver. My 18 y/o is traveling across country and I booked a hotel at Quality Inn, Middleborough MA and even though there is no age requirement on their website the front desk clerk stated my child was not welcome and all guests had to be 21. Jhona went above and beyond to help me. As a single mom it was scary and very costly but Jhona found a solution and saved the day. Thank you. I wish all customer service representatives were as wonderful as Jhona.

I was never able to talk to anyone despite I was on hold for 2hrs. HORRIBLE CUSTOMER SERVICE. The hotel agreed to waive the cancelation fee, but required a quick call from Booking.com because they had some sort of problem with their system. The call never came.

I book a room through Booking.com, the hotel I chose was not up to my standards so I checked out a day early, I was to get a refund for the day I didn’t stay & the customer service persons I spoke with 2 days in a row gave me the same excuse about my refund which was almost $200! They kept saying the hotel didn’t answer the phone but I called the hotel right before I called them with no problem of them answering! I personally think they put you on hold, come back & say there was no answer from the hotel! Both customer service reps I spoke to gave me the same excuse!

I was the unlucky victim to become prey of scam artists both at the Quality Inn Albuquerque, NM Downtown University where I booked and prepaid for room for one night at $78 and two days later I found the front desk charged an additional $228 for nothing! I was hundreds of miles away and that's what they were counting on. I called Trivago and Booking.com to file a complaint and they were no help at all. The front desk at that motel does not answer the phone and the voicemail is full and does not take messages. I had to call my bank's fraud department to contest the charge.

My reservation is booked twice & I can't reach a human. My CC said our 1st try was fraud & refused to process it. I guess they've had plenty of bad experiences w/ Booking. The CC rep said to book it again, so we did, directly w/ the hotel. Now there seems to be no way to contact Booking, b/c their automated email keep saying "we need more information" no matter how many times I send conf#. The phone system demands I enter the conf#, but their system won't take it, so the recording just keeps looping. It takes them 2 days to answer email, so of course the cancellation window is past. Booking is literally designed to keep you from being able to cancel (i.e. steal money).

I pursued additional insurance for 250 usd through Booking.com on Mar 3 2021 for a car I'd rented. Sadly, while the car was parked someone had hit it. Upon notifying police and rental company I was assured that the insurance would cover it. I later learned that my card was charged over a 1000 usd by the car rental company, however I was told by rental company and booking.com that they would reimburse me. Again, booking.com confirmed said reimbursement. Booking.com sent me another confirmation of their intention to reimbursement but after a month I contacted them via email to check on status of reimbursement and then was told that "because of the virus it would take longer." I then sent them another email on 14th of June 21 where they promptly responded saying they would issue a refund within 30 days.

I booked a hotel on the website. Got a confirmation #. When I got to the hotel they had no record of me. I showed them the confirmation # and was told that not a hotel confirmation. It's only for Booking's website and they never sent it to the hotel. I called booking.com from the lobby and hung up on me 2 times. STAY AWAY FROM BOOKING.com.

On April 14, 2021 I have made a reservation through Booking.com for total amount of almost 9396.78 USD for rental property located in 298 Bobcat Lane, Chelan 98816 WA with trip dates 07/17/-07/24, and trip was confirmed. My entire family including my 86 years old mother, and my 80 years old aunt were going to that trip. Also, my nephew flew from overseas to join us on this vacation. It was to celebrate my sons' 25th birthday. We were on our way to Chelan, and I have called to get check-in instructions, and discovered that property was sold and is not available. I was told I would get a refund, but our vacation was completely ruined, we had nowhere to stay, we had food purchased for one week stay, and took time off from work.

I booked a hotel in Mexico with this Booking.com. When I arrived, realized the photos weren’t even of the same place. Floor was flooded, pool filthy, exposed electrical wiring, bugs in the bed, door wouldn’t even lock. Booking said they wouldn’t refund because their policy is that you must cancel 3 days in advance. Credit card company warned me that if you use Booking.com, card company can’t help with a refund because of the terms of use you agree to with Booking. They only care about making $, not about guests safety or business integrity. DON'T USE BOOKING.COM!!

Being lied to by websites that appear to be legit here in the US but yet operate in another country which limits our ability to further complain when they fail! Will NEVER use Them again and will make sure all people I know are aware of This misleading website!!

Used to be a good website but not anymore. They overcharge you when you use your card to pay online. They do not respond at all to complaints, sent them three complaints and received absolutely no answer. Never going to use this website again.

Hi everyone, I am sharing my experience of doing reservations with Booking.com. First of all? I would request everyone to avoid booking with this company or platform, the customer service team of this company is as bad as it can be. The company does not care about its customers, does not care about their money. The team is extremely unprofessional and laugh on the customer’s problems. I paid $900 dollars for a booking, the room of that property was extremely smelly and dirty and even had dead cockroaches in it. I had to check-out immediately within 15 minutes of checking-in. The hotel could not accommodate me to another room as they did not have any.

I cannot believe what has happened in the past 24 hours. I purchased a flight for my brother from Biloxi to Charleston on June 23 for today, July 14. I got a confirmation email and Booking.com said the status of the trip was confirmed until yesterday when I spoke to customer service. I attempted to check my brother in on the American Airlines website and got a message saying that the trip was canceled. The flight is still on, but my brother's trip was canceled. I called Booking.com customer service 3 times yesterday (10am, 2pm and 9pm). Their customer service is incredibly unhelpful. They barely speak English and the first 2 told me a supervisor would call me (they lied). The 3rd said AA canceled the flight and to call them. I was on hold for almost 2 hours with AA who told me Booking.com voided my brother's trip the same day I purchased the ticket! No email telling me that or why.

I’m very disappointed in Booking.com. We left a hotel only a couple hours after checking in because of one issue after another. I called Booking that night and was told after a long hold (totally fine on hold) that they contacted the hotel, the person at the front desk said we would get a full refund, and in the morning Booking was going to call in between the hours of 7-3 for us. I asked the gal at Booking for a confirmation email about all of this because I know customer service- I’ve been in it for over 20 years. She assured me she was putting it all in the notes.

There is a reason why they have 1.5 stars. In my opinion it should be zero stars. This company is ran by crooks and fraudsters. They will tell you lies and give you a runaround to avoid giving you a refund. God forbid you need to speak with someone, they never pick up the phone. There is a 99.9% chance that you will regret using them and you're better off going directly through hotels' booking pages. You've been warned.

I booked 2 rooms because they featured free cancelation. 2 hours later I decided to cancel and was told I had to pay a fee of $163. When I showed them the free cancelation pasted on the front of the hotel I booked, the agent said, "OK I will take care of this and you will see a refund in 48 hours". I never heard back from them, so I called back and repeated the entire customer service process and was assured this time everything would be resolved in 48 hours. That was a week ago and I've heard nothing. I've put in about 3 hours with customer service and still no results.

Booked a stay with Booking.com for Reno, Nevada. Had some questions about my reservation. Sent the email to the email address provided. No response. Called the number provided on my reservation confirmation and it belonged to a RESIDENCE. They make it impossible to contact them after they make your reservation. Needless to say, I cancelled my reservation with them and made it directly with the property where I was able to ask my questions.

Just hours before check-in, the host messaged me to say they can not host me! I had no idea that was even possible. I was already driving on my way and had to scramble, while driving, to book another place. Because it was last minute I was not able to find anything closer than THIRTY minutes from Vail, and I needed to be close by for photographing a wedding. Completely unacceptable. The host said that they would issue the refund and over a week later I learned that they didn't. After talking to customer service, it will take another 7-12 days to get my refund. Fail after fail after fail. Do not book with this company and especially not this host!

I've made a reservation with Booking.com. The cancellation policy for the reservation was very clear: "If you cancel within 1 day before arrival, the cancellation fee will be the cost of the first night." After making the reservation, I had to cancel it. Although the official cancellation policy promise to provide a refund for the whole reservation minus the first night, I didn't get any refund. I've contacted Booking.com, which promised to provide a refund, but after a few weeks it "changed its promise" and decided not to provide the refund. Booking.com' CEO, Glenn Fogel, couldn't care less about his customers. All my emails to him were ignored. Booking.com provides ZERO liability or refunds, BE AWARE!

I was trying to book the hotel for the fourth of July, system forwarded me for another date at the moment I made payment, and booked me for 25th. I called them right away to notify for the mistake, they assured me that I will not be charged for anything, but in one week they just stole money from my bank account, and started to ask me for the $164 cancelation fees.

You guys went up on the price on our check in day by $5.00 per night. Very sneaky. I don't recommend booking.com. They wouldn't honor our reservation price. There was nothing that we could do but pay it or find another hotel.

Do not book through Booking.com. They are horrible and do not care about your safety. I booked a Villa in Malibu and my confirmation did not indicate the bed set up in the Villa so I called the owner who started yelling at me from the get-go stating they are not renting their villas and they do not like visitors. Their place is quiet and serene and they want to keep it that way. I stated why are they listing their property if they don’t want visitors and that I had a confirmed reservation for August. The owner then said “ok… if you have a reservation then come but no noise!” I proceeded to ask her about how the sleeping arrangements were (which was why I called in the first place) and she said ”whatever you booked!!" Then asked her if she was the owner (because it was all sounding sketchy) and she started to yell at me for being rude stating “I don’t ask you your personal information or if you own property!!"

The supervisor Leo at Booking.com was unable to help me with the problems I encountered with the 1416 Bourbon Street via their partner Hospitality of New Orleans because Booking.com kept referring me to the “partner” who has shown from the beginning they had no integrity at the moment they changed the name of the booking from “Bourbon Street Luxury Condos” to “Bourbon Street Condos” after the deposit cleared. I later found out why after I arrived, as the place reeked of gas when we got there and then ME AND MY FIVE GUESTS found out it was INFESTED WITH TERMITES!!!

It was horrible. It was filthy. Disgusting dirty so hot in room we could not even stand not stay there. I was going to shower the shower had not been cleaned in who knows how long. I had to use my sock to whip down shower with disinfectant cleaner I brought with me. My sock was white at first. After wiping down shower my sock was literally black and brown from the nasty scum in the shower. The fridge was nasty dirty. You can tell nothing had been cleaned in the róom.

My mother and I booked a large SUV (Range Rover or similar) for a 4 day drive around Morocco. We used Booking.com to book with Green Motion which I believe is a UK car company. We prepaid for the car and would pay on-site for extra amenities and insurance. When we arrived this morning to pick up the car, they requested a deposit of $11,000 USD - while this is an absurd amount, our credit cards had the limit and the available funds for this charge. When they tried the credit cards, we kept receiving a "Refuse/Denied" on the credit card machine. We called our credit card companies and they said everything was fine - they made notes on the account that a large charge was coming from abroad, etc; however, stated they were receiving nothing from any vendor.

IF I COULD GIVE A NEGATIVE 10 STARS I WOULD!!!! DO NOT BOOK THROUGH ANY OYO HOTELS WARNING???? On 6/25/21 I booked a hotel. The cancellation time cut off is the day of check in before 9am. I had an family emergency situation, I could not make it. It is literally almost impossible to get hold of a live agent on the phone. So my choices were left with the chat bot cancellation service they provide you with to cancel. After two to three times of trying to cancel, and the code which was provided did not work. Then gives an option to chat with a live person via their chat. Of course even though my request to cancel was made BEFORE THE 9am cutt off...

I made a reservation and received confirmation. Called hotel and was told they did not have any rooms and the reservation was not made. I contacted Booking.com to request a refund and was told they could not get an answer to confirm they did not have any rooms. I called the hotel while still taking to booking and they answered as they did all three times I called. I asked the bookings employee to call again as I just got them. He called and said they did have a reservation for me but would work on getting a refund. I called the hotel back while still taking to booking and he assured me that they absolutely did not have a reservation for me and there are no rooms and said that is what he told bookings.

Horrific experience! I may be wrong but pretty sure I clicked a Google heading that had the words “Marriott Reservations” along with other words. Took me 2 minutes to book the Newport Marriott. Got e-mail confirmation and it said Booking.com. Called Marriott ASAP. Made a new reservation using my hard earned points. Marriott gave me Booking.com’s phone number. Called toll free to cancel. Impossible to get through. Went on line to cancel. Impossible to navigate site. It took me 37 minutes to cancel (see #2). Never again with this sophisticated scam company that is user unfriendly.

I booked a room the first week of June for June 12/13 from Booking.com. I booked on their advertising photos on their site. The room I got was nothing like advertised. It was filthy, nothing worked, no phone, tv, wifi, bed linens torn, fridge and microwave were plugged into a surge protector, room smelled like fire, floor was sticking over entire room and hall floors were soaking wet, marijuana smell in halls. I was spoken to rudely upon arrival and departure. Told I would lose my money if I didn't stay as no refunds would be given. I drove 5 hours. Had to pay another 50.00 deposit (which was returned). When I spoke to management they said I would have to contact Booking.com. I did. I was assured they would fix the issue and nothing was done other than to offer me 10% back. And I sent photos of what our room looked like.

I made a reservation through Booking.com and they said it was confirmed I had a confirmation number and a pin number. When I got to the hotel they had no reservation and they said Booking.com never sent it over and they didn’t have a room for me. When I called Booking.com and told him the story twice they hung up on me. A terrible company and a terrible experience. Avoid at all cost.

My latest experience using Booking.com Was horrible. They never confirmed my hotel and after I was charged without notice or knowing, they refused to help me out in any way. 5 calls and endless hold didn’t help.

We rent a car for our vacations in Guadalajara Mexico, when we do the reservation they said the total amount will be around 500.00 dlrs for the day we select and we get a sienna minivan. They sent us with a company name america rent a car. When we arrived to the airport the office was outside to the airport in Guadalajara. We get someone to drive us to the office and when we talk to the lady in charge in the rent car office she said we need paid on front 1750.00 dollars cash and let them the amount of 23,000.00 dollars in our credit card in case if something happen to the car. Was ridiculous for me and we said no we don't want the car.

False advertising. Avoid at all costs. Booked limo with sign for elderly relative traveling internationally. Over $110 for what should be a $40 trip which we paid for to ensure a smooth pickup experience. Relative arrived...there was no driver and no sign. After 30mins of wandering the terminal he had to queue up for a regular taxi and pay for that. Booking's third party taxi company admits driver wasn't inside terminal with sign (the service I paid a premium for) claiming driver was 'at the airport' lol. Booking.com refuses to issue refund. So we paid $150 for a $40 ride...Avoid at all costs.

I have been a Booking customer for at least 8 years. I am a member of Genius & when I tried to book this week, I was offered a Genius discount at one of the pricier hotels in NYC. I have attempted to reserve & the site would not accept any of my credit cards. Of course, I check with the cards & they did not even receive a request for Booking for any amount. Then, I received an email from booking inviting me to complete my reservation. When I tried to do that, the amount for the room was at least $100 more per night, i.e. without any discount. I have attempted to contact the company & received an unhelpful email telling me to call but not providing a phone number. When I finally called they refused to talk to me because I did not have a reservation confirmation number. Of course, I did not have it because they did not accept my credit cards.

I made an online reservation to fly from Orlando to Reagan Airport on Booking.com with the assurances that I could cancel within 24 hours at no charge. I had to cancel and called within 20 minutes after making the reservation. I was on hold for an hour with Bookings.com, first half hour I reached a person named Bittu but they could not hear me, the second call I waited half hour to speak to Ane in a garbled voice. She said that I had to call Spirit and cancel first. I then called Spirit and cancelled at no cost. I then had to call back Booking.com to let them know which I did after another hour waiting on the phone again. Obviously, they make it hard to change plans. Finally, I then spoke to a person Supervisor who said that I was going to be charged by Booking.com for the $45 baggage fee of Spirit. I asked how they could penalize me when they do not provide the service after I cancelled according to terms.

I book a reservations through "Booking.com" for stay at Studio 6 located at 5645 N University Drive, Coral Springs Florida. I booked a room from Thursday night June 10 through Sunday June 13, 2021. My stay was horrible!!!! I wouldn't recommend NOBODY to use ANY OF THEM FOR BUSINESS!!! I sent booking.com a previous email about my 1st night stay. The infestation of roaches in room 119 was so bad in the bathroom and kitchen. The roaches got into the chicken that we left in a bag on the kitchen counter. The smell/odor in the room was horrendous and the size of the beds was smaller than I expected.

I booked a hotel through Booking.com. I arrived for my vacation to find out that Booking.com made no reservations with the hotel and I was left with no hotel room in the midst of my vacation. Booking.com customer service told me "to find your own hotel". I had to lag my suitcases around and search for a last-minute expensive hotel room - what a horrible experience I had.

Do not use Booking.com and Agoda - are two are sister companies but they do fraud transactions by making verbal commitments. They cancelled my booking on 28th May at 3.15 PM over the phone, saying full refund will be given to me. Later, they only gave me 50%. When I reached out the property, I found booking.com received 100% but they only gave me half of refund. It means, booking.com simply kept 50% with them instead of passing that refund to me. They kept saying, they have no control over sister company. They do it on purpose.

I booked a rental car on Oahu with Booking.com. They sent me to Dollar out there. At the place, when I arrived Dollar rep told me there is an additional about $100 extra charge - "taxes and fees". He said I can either sign or look around for another company. I had absolutely no choice - nearly midnight, and that is - before looking for the rental place to stay, and in addition that time the prices were skyrocketing on Hawaii! Did Booking know there will be an extra charge? If yes - why not letting me know that upfront? If not - why not dispute this with Dollar? They said, because I signed it, they do not have any lever to complain. That sounds like a scheme to me, right? They all know I would not have a choice.

Be aware, Booking.com site has a truly bad customer service. They charged me more for two nights stay than for three and then charged me penalty fees over $240.00 when I cancelled the stay. Not to mention that it took me over 45 minutes just to get to the agent that barely was able to speak English - that did not help me at all.

Worst customer service I have ever experienced. Tried in vain for five days to reach someone. Couldn't book trip. Once they responded with a insane answer asking me to screenshot the response. But for security purposes you can't. I believe they should know that. Just plan horrible service. Like they really have no one working there.

We have booked many times with similar 3rd party sites, and when travels are normal, all went well. During our last trip, we had a family emergency that caused us to leave immediately from a Comfort Suites hotel in Kanab, UT. Booking.com representative, Bryan, was extremely political and empathetic! But, he had no say in any kind of compensation, and said he recommended to the hotel manager to refund the last four nights of our stay! According to Booking.com, in tiny print, their contracts state that if you leave anytime after the check in time, your rest of your stay won’t be refunded! ???? So, unfortunately, Juan, the hotel manager was inflexible, didn’t want to hear our side of the story for needing to check out early.

I booked a great deal for $95 US for two weeks. I've looked at the screen capture and plain as day it says "price for 2 weeks". Not ambiguous. Immediately I was charged $500 US. I have cancelled and will see if I can update this review regarding that experience. Looking around, the consensus seems to be it is the companies Booking.com allows to do business on their site that are questionable. I don't care. I want a booking site to stand between me and scams. Otherwise I might as well deal with the scammers myself. I have successfully booked deals like this with other companies. It's just a matter of luck and timing so it was not unreasonable to expect this deal to be legit. Booking.com reference number. So booking.com can respond. **

I used Booking.com in the past for room rentals and it was great. However, in my latest trip I used them for a car rental and checked that I wanted their all coverage collision insurance for $12 per day. Not only did I not get the type of car I wanted, but Budget charged me $27.99 per day for the insurance and I had the car almost a month. That is a huge difference. When I tried to get to the bottom of the problem, booking.com said they didn't handle the cars or insurance and their referral phone number didn't work. I will never go through them again. They washed their hands of my problem and I never did get it resolved. No one would help or seemed to care. The insurance company wouldn't talk to me because I didn't have a policy number.

Customer service is very generic and assuming. They don't attempt to resolve issues, rather they send canned responses. I've recently used Booking.com for trips to IL, IN, OH, NY, D.C., PA, MO, MS, TN, KS and every time it was something different. It wasn't the right room, didn't offer the amenities stated on the description, pictures of the property was very deceiving, etc. Considering our entire trip was already planned and booked strategically basing our budget and travel time through this service there was no changing it up after the first few stays.

I went to their website to book a room and I based my decision of which place to stay on the map that is linked from the page they provide. There are actually two separate places on the page for the hotel that have a link to a map. The problem is the map just picked a random location in the city rather than showing the actual location the hotel based on the address that is also on that page. I made the mistake of clicking where it said "show on map" and figuring that it was correct rather than opening my map application on my phone and looking it up myself.

Use Agoda instead. Booking.com are scammers. I made a free cancellation reservation on 4/20 for a stay in June and cancelled it the next day. That month, I noticed a charge on my credit card statement from Booking.com. When I contacted Booking, I had to jump through hoops to first find out which reservation it was for (I had made several), and then had to submit my credit card statement to show the charge. Never in my life have I been asked to show proof of the erroneous charge to the company who erroneously charged me. I mean, they have a record of the charge, right?!

I booked a Econo lodge room that looked great on the Booking website. This place was near Busch Gardens in Tampa, FL. Turns out it was dump. The trash around the Hotel was extensive both paper and human. The hotel was listed as non smoking. I could openly see that the bottom floor was full of people living there full time and many smoking in the rooms. The odor of ** was strong in the halls. The entire hotel was filthy. I CANNOT BELIEVE BOOKING WOULD PUT A CUSTOMER IN A PLACE LIKE THAT. NEVER AGAIN.