Booking.com Reviews

I booked a City Break 5 star apartment in Amsterdam, landlord wanted cash on arrival. Property did match description or expected standard - there was even a mouse running around! We left the property within an hour after securing a local hotel instead. The landlord suddenly disappeared and despite 5 weeks of promises from him and then Booking.com I am yet to receive 1p in refund. Dodgy landlord, dodgy company & definitely let down by both. I am now taking legal action to get my money back!

Yes be careful with Booking.com. There has been a high risk of canceled bookings even if the client has received confirmation. I am undergoing the same process now, I booked a 1 week stay in Japan, 1st I received all emails from Booking.com that my booking is confirmed and all documents are with me even the guide how to go to my apartment. When I was reading how to get my keys they said I should contact my host. Unfortunately my host does not reply to any messages or email. So I tried contacting my cousin in Japan to contact the number stated in Booking.com.

Hotel immediately charged bank, which we learned when we tried to cancel, 2 mo. before our due date. When we arrived, room had neither requested balcony nor view. Staff then lied to Booking about what G. ** did. Booking.com only gave partial refund. Since we stayed elsewhere, Booking policy doesn't allow us to leave review, which is bogus.

Never made a reservation with them, but they allowed somebody to use my cc numbers under a different name to performance fraud. According to the hotel affected (Intercontinental) this is very frecuentemente problem with them.

Booked into Proper Suites@Empire Damansara in Petaling Jaya, Malaysia. The property manager, unable to contact me for payment decided to just unlock the room door to gain entry. My partner who was alone in the room and in the shower at that time was shocked and panicked as the bathroom door has no lock. Fortunately the door was latched and she immediately rushed out and closed the door yelling at them to stop and settle it with me the next day as I was not there. But still they insisted on trying to gain entry to the point she had to pushed the fridge against the door.

We reserved a room at the Ai 4 Olivi Residenza (Italy) through the website of Booking.com company on September 2, 2018. Upon arrival, we noticed a few discrepancies between the description of the hotel on the BOOKING page and the reality. For example, instead of the promised view of the pool from the window of the room, we got a pedestrian path at a distance less than half a foot from the window. Passersby had a beautiful view of our bed. We are not exhibitionists, so we had to keep the window tightly closed shutters. So, we'd got a room without a window. The drink that was called the coffee was tasteless. I omit some other minor shortcomings which together spoiled the vacation mood.

Vacation to Dominican Republic - I could not have asked for a better experience from Booking. They were instrumental in the selection of my final destination responsive to my questions and requests. I will have no problem using them for my next vacation. They also made the cost of my trip much more palatable than originally thought.

I had been getting alerts on prices for an exact vacation condo in Estes Park. I booked it and one hour later I found it for $200 less on Airbnb. I sent the price quote from the computer for the EXACT same place. Booking.com says they price match. I emailed them, they said they compared another weekend and they could not find the lower rate. So they would not price match. Even after I sent them the exact website link with the lower price. Terrible company. Use anyone else! I wish I would have read the reviews on this website before I booked with them. We will NEVER make this mistake again and tell everyone we know.

A shocking excuse of a company. They send out 'deals' to their customers then back out on the deal after the customer has paid with them refusing to refund the money promised. So much for good customer service. I will not be using these again. There are plenty of websites out there that will not treat their 'valued' customers in this way. Booking.com has definitely not made me feel valued!

A refund process is on since July 19, 2018. A cancellation intimation was emailed to them expressing complete dislike of the fake property which we had tried checking in for our initial two days' booking for July 09 and 10, with rent fully prepaid. Despite our presence on check-in-date, the hotel owner posted a no-show but told us to contact booking.com who would arrange an alternative for us which never was not possible. The two days' rent was completely lost by me. We had not realised that we had booked the same owner property on other side of the building for our 4-day-stay from July 20-24, again fully pre-paid. Subsequently, evidence in various forms were called and were emailed to booking.com. Bank statements, Google-location in Istanbul on the dates in question were emailed to booking.com.

When we got to the hotel - we were put in a different room than we requested. It was across the street and away from the main area - which is what we booked. We were told it was overbooked. Room was nice enough - but not what we wanted. When we checked out and got the bill - we were charged an upgrade fee - that we did not authorize. Booking still has not resolved and hotel says that per the booking website this is what was booked. It's a mess and overcharged me $100. Still waiting on booking to fix. Customer service has been horrible... over a month and only 2 replies.

I reserved an apartment for a trip to Paris via Booking.com. The reservation seems like a scam. I was contacted by someone with a suspicious email to confirm the reservation- which I did. A couple of days later the reservation was canceled with no explanation. Now I am worried that my email and possibly credit card info have been compromised. Is Booking.com even checking the accommodations they list? And what is the purpose of a reservation if the host can cancel on you at any time?

Booked a hotel in Chicago (Silversmith) for one night on the weekend. Booking.com indicated I have a reservation and gave me a reference number. When I got to the hotel that reservation number given meant nothing. I had no reservation. Booking.com. Thieves and buffoons. Use other service.

This occurred for the first time in my entire life and I still can't believe it. Upon driving 6 Km unpaved road in Costa Rica, we reached this 4 * hotel L'Etoile Celeste in Costa Rica. Upon arrival we learned that hotel does not exist. It was a small restaurant, owner of which offered us room to sleep at her own house for $125 per night as opposed to $160/night already paid to Booking.com. She told that another couple came last night and the goof up is from Booking.com website. We were not comfortable and searched other options at around 10 PM. Mind you that 6 Km unpaved road in Costa Rica can take 45 mins! Anyways, we booked another hotel but could not reach on time and had to spend night in the car. My negative review on the property was taken out by Booking.com for some stranger reasons. They are not refunding any money. AVOID BOOKING.COM. WORST EXPERIENCE.

We booked an apartment and agreed a time of check-in through Booking.com. The owner never arrived at this time and after standing at the meeting point of the apartment for 50 minutes, 4 phone calls and 3 emails we decided to find a place to shelter from the rain as we could not gain access. Charged 50% of the booking as they were available for check-in 2 hours later than agreed. We even had email and phone record evidence but Booking.com wouldn't assist. Be very careful when using the site and the terms and conditions as check-in for apartments can be at any time preferred by the owner, even if prior arranged. Make sure you phone Booking.com and are prepared to wait on the street for apartment bookings.

The User Experience of Booking.com is awful. I booked accommodation for a 12 night stay and paid upfront. I had a woman arrive at my accommodation asking me for a €100.00 deposit. I refused to pay this because I wasn't made aware that I needed to pay it. Anyway, I contacted Customer Services who pointed me to the Fine Print section located right at the bottom of the page and it states... you need to pay a €100.00 deposit. I work as a UX Researcher and was very annoyed to learn about this. Especially as I had sent this poor woman away refusing to pay. I have asked that Booking.com put this IMPORTANT INFORMATION at the point of booking (e.g. with the costs), even though it's a deposit and also highlighted to the customer within the confirmation booking email. Booking.com really need to conduct some usability testing of their live site because frankly it's a disaster. I won't be booking with these guys again in the future.

I travel for a living. The site is not user friendly. I gave my c.c. # for what I thought was a reservation. Wrong. I get sent to a page to confirm my reservation with what I think is the normal small print lawyer talk... and agree. Next page states "Your card has been charged. No refunds or date changes available." I have a death in the family. I request a date change or refund. Not even a refund. Denied.

I made my flight and hotel reservations last year in August for a Christmas trip to Las Vegas to visit my daughter. I booked both as a package deal through Southwest Airlines. I had no problem with the flight on Southwest but when I arrived at my hotel, they told me that my reservation had been cancelled. I asked them who cancelled the reservation; apparently for the hotel part of the package, Southwest goes through Booking.com.

I made a reservation for a Residence Inn through Booking.com in April 2018 for a stay in August 8 - 13th. My son also booked through Marriott and paid less per night. His 4 day was $600. My same time period was $1236. I have written the CEO and customer service. They don't care and will do nothing. Since I went through Booking.com I now find I won't even get any rewards from Marriott for staying at their Hotel. I will never use this service again. These people need to be stopped. Residence Inn says the art we paid is between Booking and us. Booking is a third-party-billing.

Made a reservation at a hotel through booking.com. I had to cancel it the next day. They told me to go through them for the cancellation so I did. They told me there was no cancellation fee from booking.com and the Hotel. Guess what? The hotel charged me the room fee even though they said they cancelled it. I am still waiting for a refund. Booking.com sends you in circle and makes it impossible to get refunding. Stick to calling the hotel for reservations. DO NOT USE BOOKING.COM UNLESS YOU WANT A HUGE MIGRAINE.

After I make the reservation and I give my bank information I receive a confirmation and a PIN number letting me know everything was fine for my stayed at the hotel. Next 10 minutes I get a call telling me there is no vacancy but they had another hotel. It was a rat hole with nothing inside but a bed falling apart. False advertising.

I booked an apartment for 2 people, 1 bed and the price was confirm at $170 total. When I arrived, the owner asked for $300! As we were alone in the bush late at night, we paid. However, when I asked for help, Booking.com were particularly unhelpful and said the apartment was for 1 person. Why did it come up under the search for 2 people? The apartment was nice but not worth $300 and I would have stayed closer to town. PLEASE NOTE THAT THE PRICES DO NOT REFLECT THE ACTUAL PRICE.

Tried this site for the first time. Found a deal on lodging within walking distance to the theater I’ll be going to while in Cleveland. Unfortunately, it appears Booking.com doesn’t understand the definition of the terms ‘reservation’ and ‘customer service.’ Three weeks before the event I received an email informing me that my reservation had been canceled. No explanation, just a big **! Now, I have to settle for more expensive lodging with fewer amenities, and far from the venue, so there will be added transport costs. Oh, and I have yet to see a refund of my $260!!! Have extensively used many, many of the alternative booking sites and have never been screwed like this by any of them. First and last time I use booking.com!

I booked a hotel through Booking.com and I so wish I had not. Usually they use your credit card just to hold the room, not actually process it before you check in. Well, this caused an overdraft to my account even after I changed the billing information to a credit card instead of my debit card on the same day. I have called Booking.com twice - 2 days in a row and still don't have this resolved. Now I am incurring NON SUFFICIENT FUNDS FEES at my bank due to their IMPROPER business practices. Had I known they were going to process the charge immediately, I would have given my credit card information to begin with. The folks were kind when I talked with them but actions speak louder than words and I NEED THIS CORRECTED and they are blaming it on the hotel but the hotel WON'T TALK WITH ME because I used Booking.com. Will NEVER do this again!

I went to book a room for the advertised $99 on Booking.com, clicked confirm, and to my horror realized that with fees the cost had jumped $266.36. The new total cost was placed in an unassuming location in the far corner of the screen in very small type. But I had already clicked confirm. I panicked and immediately cancelled the reservation and received notice that I will be charged $99 for the cancellation. All this happened within 1 minute. Booking.com has no authority to intervene in with the charge, even though the owner of the property does not answer their phone or respond to emails asking that the charge be overturned. I feel so cheated.

I made a guest house booking on Booking.com for the Pushkar Camel Fair in November. Months after I made the booking I was told the Little Prince Cafe wanted to increase the price by 3 and 1/2 times (from $17 to $60 plus tax). Booking.com was unwilling to do anything about this extortion. I also lost a booking during the Hong Kong New Year's when the guest house claimed my credit card didn't work. I ended up paying another guest house 6 times the original booking amount. Booking.com is an unreliable booking site especially for festivals.

The website promises complete refund of money if basic customer service is not given to the guest and if he faces unprofessional inconvenience. I check into a hotel and am made to pay full amount prior to check in. Which was not specified as we were told we would have to pay for the first night in advance nothing more. When asked the receptionist she said in case we cancel remaining amount would be reimbursed. Post which we get a suffocating room which was changed upon request.

False advertising of the hotels that no longer a Hotel, we booked a hotel which is non refundable, we contacted hotel and the hotel says they are no longer in business. They should avoid such issues, such issues can cause problem if you are trying to check in late. Really disappointed with Booking.com.

Booking.com and the apartment "Great Location! Perfect Flat!" cheated me out of my money with no shame and no taking any responsibility! I booked this apartment 6 months in advance and sent them my credit card. They took half of the sum. While I was on the plane to London, two hours before they should have given me the key, they canceled my reservation and gave it to someone else! I had no place to stay in London!!! Nevertheless they are taking no responsibility and refusing to reimburse me. I never saw such cheaters and liars in my life!!! Do not use Booking.com or "Great Location! Perfect Flat!". They are Liars and cheaters!!!

The host shares false information on the Booking.com profile, enters our room in the night when we have been sleeping with my girlfriend. He also misleads Booking.com that we did not even show up, so we can not leave a feedback now to make sure nobody will have this experience ever again. Booking did not care too much about the many complaint email I sent. Also asked me to contact the host to pay him, even if we stayed only one night of 3 and been kicked out for not paying more than agreed. Had no other choice than to share the video with you to stay away from the host. I will not use Booking.com again for sure since they protect their business partner instead of the customer. We reported the host on the police.

We booked through Booking.com based in the description on THEIR website. We paid Booking.com (not the property owner) £240. The place was utterly disgusting (look at reviews on TripAdvisor) and there was nobody there AT ALL to sort things out. We HAD to stay elsewhere but Booking.com will NOT refund the money we paid THEM. Our contract was with Booking.com, not the property owner. This is equivalent to THEFT. Shame on Booking.com.

I spent three nights in an apartment in London. They took 700 pounds as a security deposit. They were supposed to transfer the money in no more than 25 days. It has been 4 months so far and I received no money. I contacted the owner several times but she does not respond. I contacted the customer service of Booking and they answered that the only way to solve the problem is to contact the owner. I am really disappointed as I think I was let down. I believe that the least they could do is to ask for remittance receipt to confirm the money transfer or to guide me to have it back. Now, I read in the comments about the apartment on booking.com that other people are having the same problem as me yet, no procedure has been taken against that owner. It is a total scam!!!

Do not trust Price Match promise. I submitted a claim for a booking and no one got back to me for 4 months. When I followed up on a claim they said they can't match a price because the offer was no longer valid! They don't take any responsibility for apartments they advertise. The one we booked requested €200 deposit in cash (nothing on Booking.com website) and retained €100 for 2 dirty towels. Horrible experience of being ignored and stolen from. DO NOT USE!

I made a reservation thru Booking.com back in Jan 2018 for Aug 2018. Well 2 weeks before my arrival in Florida they called to tell me my reservation was canceled because hotel had closed. BS. The hotel didn’t close! Booking.com put me in a bogus room. But they had already charged me for 1 night total $219. They gave me an alternative property to stay and told me they would pay the difference between the reservation that they messed up and the new reservation. The original reservation was a bogus property. I know because I played detective when I was in Florida, the address lead me to a condo privately owned!!!

Here's what happened: While booking a villa in Greece through booking.com the website ask me to pay for the accommodation by credit card. The price was 189 Euros. I typed in my data to pay the due amount. Seconds later I got the usual confirmation of my correct booking and the confirmation of payment through bespoken Credit card in my email mailbox. BUT: I check the bank statement of my card and surprise, surprise: Booking.com did take the amount of 189 Euro of my card, but the referral for the transaction wasn't the name of the villa I have booked, but a Hotel in Amsterdam! I was puzzled and immediately wrote to booking.com customer service. I also wrote to the owner of the villa asking if he might have any connection to the hotel in Amsterdam - but he hadn't and was as puzzled as I was.

4 years ago I was appalled by their customer service when I complained about a property and they said they have nothing to do with it, it's up to me to deal with the property directly and they not gonna help at all. Since then I stopped using booking.com. I thought by now they should already improve. I was VERY WRONG! Things just got worse. Their Customer Service are outsourced freelance. Good luck if you don't get your issue fixed on first contact because when you contact back to follow up, you will need to start the whole process again because the Representative has changed again.

I booked a place through Booking.com and when I got there, the reality was so different from the picture and the "reviews". It had 8.0 out of 10 on Booking, the room had mold, the shower was not working, there was no door lock and when I checked out and left before my stay end due to how unsafe it is to stay there, they denied to refund me. I didn't even check in to begin with!! What was shocking the most is how careless is Booking.com about this and they hang up on me when I try to explain why I demand a refund.

BEDBUGS!!! My sister had a quick stay from 4pm-3am on July 23, 2018. After waking up that morning and leaving she was covered in bedbugs bites. After contacting Priceline.com I was redirected to Booking.com who said that they were going to do an investigation by contacting the hotel. The hotel refused to take responsibility for bedbugs or medical treatment. This is not the first time that a guest has written a review about bedbugs, yet they refuse to acknowledge the problem. I was offered a $28 credit for a room that cost me over $250 plus medical expenses. I highly recommend to anybody that is considering staying here to look elsewhere. I would also advise against using Priceline.com or Booking.com because of the horrendous customer service policies that they institute.

I made a reservation for my husband, 7 year old son and myself for 1 night. When we got to the hotel at 1030 that night with an exhausted family, I was informed that my reservation wasn't available and that Booking.com was supposed to let me know this. I never heard from them. We had to scramble to find other lodging with a convention in town. Why wouldn't you let someone know that they weren't going to have a room when they arrived!??

The rewards offered by Booking.com is a fraud. I had £333 worth of rewards to use on my next booking. Read T&Cs, followed instructions and now Booking.com have said this particular hotel was not eligible for rewards so I will not be credited the £333. Even more shocking called customer services many times and each time they said we never heard of any such rewards including one call which was escalated to a manager. Will not be using anymore as customer service is very poor and especially the refusal to honour my reward.

Reviews on Booking for the hotel I chose were good yet it was the worse hotel I have ever been in - black mold, carpets smell like they were never cleaned, bugs in bathroom, maids stole power charger. Booking also states they will price match, yet when I emailed them to say they dropped their own price $120.00 less than what I booked through them, they only offered to give me back $28.00. I will never use this site again.

I made a reservation of a room with a view of the sea, according to the photos that show and I believed it because I know those rooms. Now the hotel writes to me saying that they do not book that kind of room with Booking. But of all, according to Booking I would withdraw $ 259 CAD from my credit card, I open my account and I see with surprise that the hotel withdrew $ 297.85. I cannot cancel this deceptive reservation because I lose my money.

I booked an overnight stay at a local hotel. I complained to the hotel several times with no results. I was told I would get refunded by booking.com but they haven't kept their word. The room had mold in the bathroom, holes in the walls, stains on the ceiling and carpet. The pool had cracks in the bottom. There was no manager on duty all weekend. I had a terrible experience with the hotel and an even worse experience with the company that booked it. Horrible.

I had a reservation at the "We Inn" in Fenghuang, China. I was arriving on bus from Zhangjiajie scheduled to arrive at 6:30 pm, and I knew it would take time to get to hotel by taxi. Normal check-in time is until 6:00. So the previous day I had notified the hotel that I would arrive late. They responded "OK". Rainy day, and as it turned out taxis cannot get to this hotel, which is tucked away in a warren of poorly labeled alleyways. When I got to the hotel it was about 8:00 pm. Man told me there was no room because I was late. I reminded him that I had notified them of my late arrival. His story then changed to "because of the rain, not all our rooms are usable" (leaky roof?). He guided me to another hotel telling me that I'd like it "because it was cheaper". It was a total dump. He said I could go off and find another hotel for the next day.

OMG... these buggers cancelled our reservation without our knowledge or asking and charged us as it was prepaid cancellation at full cost of cancellation. We reached at hotel with surprise, got embarrassed at the hotel, spent hours trying to resolve the issue. Booking.com wouldn't resolve it blaming it was made wrong so system automatically cancelled it. Though we have confirmation and pre-payment.

Booked 2 nights in Tbilisi, 2 nights in Baku and then 2 nights in Tbilisi through Booking.com more than a month before traveling. Arrived in Tbilisi and tried to contact the accommodation. After a few attempts, got a response saying that the accommodation had been cancelled. Then I was told: "Do you know someone in Tbilisi? Try to find another place." I wrote to Booking.com (2 Aug 2018) but no response to date. Got caught in the rain so went into a coffee shop and tried to get alternate accommodation. Eventually did, 6 hours later. In the meantime, I got an email from Booking.com regarding my booking in Baku in 2 days time. I had requested a check in time of 11 am which had been confirmed. Now Booking.com wanted me to reconfirm the check in time in case my plans have changed. Strange! I did not respond immediately as I was too busy trying to arrange accommodation in Tbilisi.

After a long wait and sorting our summer holiday we arrived to Spain, Madrid, rented a car and headed to Almeria to an apartment we booked- Apartamento Paraiso al mar. Booking.com had wonderful reviews on the site and that was the reason to book it. We arrived there with three kids after a long drive from Madrid. The place was filthy, full with hairy dump, with horrible smell of dump and far far away from the beach. Obviously we could not stay. The owner refused to give the money back and Booking.com said that they will open a dispute and it will take at least 5 days. We left without a place to stay with 3 children and with a loss of our travel budget.

I recently booked a property through Booking.com, but could not contact anyone when we arrived to check in. After several attempts to contact the property management and their parent company, we relocated to another hotel that was both sub-standard and more expensive. We contacted Booking.com for support and were told that our reservation would be cancelled at no charge and we would be reimbursed the difference between the cost of our original booking and the substitute one. The cancellation confirmation from Booking.com stated that the property had been double-booked more than twice in the past 12 months.

I booked a room for 3 days in Davao, Ph. I called the property 2 days before and the day before my arrival. They had no record of a reservation in my name or booking.com's confirmation #. I also sent the property 2 messages with no response. So I made other arrangements so we wouldnt be left out with no place on a weekend that the event was filling every decent place. I also called the booking customer service # twice and was hung up on the first time and told he couldnt help me the 2nd time.

My husband and I are very thankful to Booking.com. Wonderful team. We were victims of a Scam from the Hotel Casa del Rio in Puebla Mexico, and even when the Hotel refuse to return the 9 nights money (We paid 11 nights, two of them were a penalty for same day cancellation even when the hotel was at fault of total scam), Booking.com back up us and return the money of the 9 nights. It took 2 months, from the beginning of the cancellation to the refund day fighting with the Hotel Casa del Rio, exactly from May 23rd to July 24th 2018. Thanks to Booking.com team for all your support.

I booked a room at A Cape Cod Ocean Manor for July 22 through Booking.com. The room was completely filthy and absolutely stank. When I lay on the bed, I also began itching terribly. When I checked in earlier in the day, the key was tacked to the manager's office door. (This is also a violation of Massachusetts law which requires inns to verify the identity of their guests with ID). At the time, I rang the bell to the office door and no one answered. (I did check in before 5:00 p.m. and opened every window in the room, hoping the smell would improve while I went to dinner.)

I planned a family trip to San Francisco from L.A. I had made booking for one night at one hotel at Los Banos (near to I-5) via Booking.com. Around 5 days before my trip, I just wanted to check the hotel amenities and address just to be prepared. I opened the app of Booking.com and got shocked that my booking was cancelled. It was written "Booking was cancelled by property". I immediately called hotel and asked about it. Manager said they did not cancel, they don't have access to cancel once booking is confirmed. Then I dialed to Booking.com. Then I called hotel again and they helped me to book one room there directly.

I was very dissatisfied by a booking I placed. It was misleading and wasn't a bed and breakfast but someone's home. I have complained numerous times to booking.com and asked for my money back. Instead of contacting me they posted my booking as a no show and is completely ignoring me. They do not care what they post on their site, whether the hotel, etc. is a good hotel, they just want the kickback for getting someone to book a room.

Booked an Apartment in Pizzo, Italy, from the US, after viewing the website thoroughly of Residence Sabbia Di Marinella for 10 days. Had no international cellphone service so informed them of time of arrival. The host was 2 hours late arriving to let us in. We had to stand outside the gate in high heat while waiting. We voiced our anger over this and then she proceeded to ask for the security deposit and tax that we were aware of but wanted additional money for "cleaning of apt" and "use of linens" (towels, bed linens, dish towels, etc.). We refused as that was not the contracted fee for the rental. There was to be WiFi, sea view, hair dryer, as listed on website as well as photos. There was no phone for local calls either. We were stranded with no way to communicate.

I booked a hotel through Booking.com for the first time, I found the site a little confusing and had to keep going back to check I had booked correctly, I received an email to confirm my booking. My friend and I turned up at the hotel with only 1 hr before our show started to find we had no booking. After further investigation discovered it was booked for the following month on a completely wrong date, they had no rooms and happily found another hotel for us, but I had to pay again.

Don't use this service. I booked an apartment in Madrid, Spain. It was misrepresented (amongst other problems) and staying there spoiled my enjoyment of that city. When I wrote a review, Booking.com asked for "bad things" and "good things" in separate lists. The only thing in my "good" list was the location (which was central and convenient but did not make up for the negative things) and my "bad" list was lengthy. Booking.com only published the "good" bit on its website! Very misleading.

I want to review this company because I want people to know how bad their customer service is when things go wrong. I paid twice for my hotel through Booking.com and hotel owner who insisted no one pays before they get there - they don’t get customers credit card numbers - despite several emails and calls Booking.com say they have no record of the booking. Their customer services representatives are clueless that Booking.com also book through Agoda and therefore you end up with a different reference number. It is therefore your fault that you don’t have a Booking.com reference number.

Well, I have just come back from my 4 week trip with family and used Booking.com for most of our accommodations. One of them got double-charged. Very obvious to see the 2 transactions with exact same amount at the same time. I contacted them and they asked for all sorts of information including a copy of my credit card. I have no idea why that matters since they should be able to see the bank transaction on their side easily enough. Anyway, I followed their instruction to submit all the details they wanted.

I booked a hotel a month ago for an event two months in advanced. A month before my event my hotel reservation was cancelled by Booking.com with no reason given and when I called to try and figure out what has gone wrong, my calls were not answered. The event is quite popular and it was hard enough finding the hotel two months in advanced. I was left scrambling to find a new hotel. I found one that was more expensive than the one I booked with Booking.com. I am outraged that Booking.com cancelled my hotel reservation out of nowhere and with NO reasoning behind it. I will never be using this unreliable website ever again!!

Booking.com is good when things go right but the moment things go wrong they are not reliable and trustworthy. I had a horrible experience with a reservation a few weeks ago and a terrible, following customer service. The amount of stress and the cancellation, the impact it had on me, my party and the trip, the time it took to resolve the issue with that reservation, with no fault of my own, consequent poor customer service which repeatedly ignored my complaints and request to address the issue of impact on my travel was so devastating I will never use booking.com ever again.

I booked a room at The New Yorker Hotel. All selections other than I one I chose were refundable. But my room was not refundable. This fact was in small print on the room and I did not see it. Within 48 hours of booking a reservation that was 6 weeks away, I discovered that I needed to cancel. This is when I learned the reservation was nonrefundable. I was told by the hotel I could change the dates by calling Booking.com and asking them to call the New Yorker. I have been calling Booking.com for 2 days. They answer their phone with an automated message that says, "Try later. We are busy." This 4 night reservation is costing me $1500. And I can't use it. I will never use Booking.com again.

I had an absolutely terrible experience with Days Inn Lundys Lane Niagara last week. I had booked a spa bath five days in advance. I had phoned at 3:30 to confirm my booking and told everything was fine. I arrived at 7:30 and the room was given away. We were downgraded to a room I would have never chosen at that cost. It was a long weekend so we were virtually hostage to the situation. It would have been very difficult this late in the game to find a room. When we left the hotel had grossly overcharged our credit card. The room at been booked at $144 but they had charged our credit card $344 plus $150 security plus parking which they had promised to waive tying up over $500 on our credit card. When I contacted the general manager she was rude and unhelpful.

I spent March and April of this year travelling around Auckland staying at Guest Houses - advertised through Booking.com. Most were own by foreigners usually Asian. The standard of cleanliness and the professionalism of those running them left much to be desired. Booking.com blurb of the host being friendly and knowledgeable about New Zealand and Auckland was not true. All were just interested in making a quick buck. Two properties took my ID and made copies of it. I contacted Booking.com regarding this as being unnecessary as I was worried about identity theft. Booking.com was not the least bit concerned. Having stayed at about 9 different properties none matched the excellent reviews posted on their website. I would not use them again or other websites similar. It is obvious that these houses and the people who run them are not checked. There is no criteria.

My name is Shaliza ** from Malaysia. My friend and I with our family have recently stayed at Goreme Cave Room in Cappadocia, Turkey. The exact date of visit was between 1st August to 3rd August, 2018. My friend who did the booking is Ms Angeling **. We had bad experience with this hotel: 1. There were no cleaning service. Beds were not made up: towels not replaced, rubbish uncollected, etc. 2. Request were not met even after requesting a couple of times, like asking for iron and ironing board. 3. The receptionist were rude. 4. The room were un-airconditioned during summer and there were no information in the website stating such.

I really wish I would have read these reviews before I booked through this scam of a company. I mistakenly booked a room for one night as the website's default dates. This was 3 weeks in advance. After 5 minutes I realized the mistake I canceled the booking. I called after a couple days as the charge was still billed to my credit card. The customer service rep told me she needed to email the hotel and she'd get back to me in 2-3 days. After a full of week of not receiving an email or phone call I decided to call back. They informed me once the reservation was booked they would not be able to do anything about it. I could barely understand the customer service reps and they were very rude and unhelpful. All I have to say is actually read the fine print because this company will definitely screw you any chance they can. I find this to be a scam as I am giving the hotel plenty of time to find another party to fill my place.

I contacted booking.com by email to cancel a reservation and it was not forwarded to the hotel till the following day. So I ended up getting charged for the room. Very poor service from booking.com. When I spoke to the rep. he blamed the hotel. Not their fault if they don't get the request. BOOKING.COM sucks.

First of all, the place is in a very low-down neighbourhood, dirty, and dangerous, in Lisbon. There is no garden, no terrace, as it was written on the booking website. Also, if you have a dog, you can't let him in because his dog is very aggressive. So in the end, he does not allow pets… His dog almost bit my mother. Secondly, the host, Pedro just continued to push us to pay 35€ non even negotiable, for arriving at 7 pm and not 6 pm, which wasn't written nowhere in Booking.com! We told him if we could pay him the next day, given that we were going to stay 3 nights, he said no, he wanted to money right away. He started to be aggressive, yelling at us, and saying that he had to leave, that he was in a hurry, and blackmailed us that he was going to call the police.

OK, I have used Booking for a number of years and have never had any problem until a recent trip when I had booked 6 different accommodations for a 15 day tour of Croatia and Slovenia. All was OK except many of the places were apartments and it really wasn't clear that we'd need to pay in cash. It is obviously much better to exchange cash at home in the UK rather than be withdrawing cash abroad... Bank charges and cash advance fees on credit cards! The biggest problem I've found is that recently their accommodation details are not clear and in one case see end deliberately misleading resulting in a 3 night stay in 30+ degrees of heat without air conditioning despite it being listed as a facility.

Since 2014, I use Booking.com service for all my personal and business trips hotel booking. Today I'm disappointed with the service because of their partner client Hotel de Berne. I had a booking on March 31st 2018 at this Hotel for 6 nights for my vacation in the Nice city but they cancelled on 13th AUG, just one day before my reservation date. The given reason that my card is invalid and they have overbooking on the hotel. I have proved that my card is valid by getting an email from banker (debit card department) and forwarded to Booking.com customer service.

This is on-going with the Pattaya Tourist police, Thailand, and also the Bank of NSW, Australia, for fraud. These people took money from my account, yet it was advertised it would all be done, when I arrived on the premises. Because they said I never used their driver, and I went to the man who had my name held up, so I went to safety. This was at Bangkok International, a major airport, and it is huge. The driver with my name on his placard, took me the almost 2 hour trip down to Pattaya/Jomtien, and delivered me to Jomtien Beach Condo, by Pattaya Realty.com. No-one had the key to my unit, that I had ordered in May. The r?e plus Booking.com took 5000Baht from my account, for services, and US100 which became $277 in Australian Dollars. I had nowhere to go, so the Security Officers let me make a "BED" on a bench in the foyer, til the morning, and this was all sorted. It never was.

I made a reservation that had a free cancellation policy. I did cancel in time but the hotel still charged me. Called Booking and told me the property would refund my money in 7 to 10 business day. Day 12 I called back because I never received my refund. The guy from Booking was extremely rude and make me send a copy of the transaction... I can see it will be a while before I receive a refund. It sucks having your money taken and then waiting to get it back!

When booking my overnight stay in Portofino the price on Booking.com was 117€ in bold red lettering. As we were booking at very short notice I believed this to be a last minute deal. As I progressed through the booking the cost of 260€ was crossed out and 117€ was stated. When I completed the booking the price of 260€ came up. I couldn't cancel the booking at the stage, so thought I would discuss it with the hotel. They knew nothing about a price of 117€. I have since been in contact with Booking.com, and because I didn't screenshot their page with the price of 117€ on, they can't do anything. Why would I screenshot their page? Don't they know what prices they are advertising? What I thought to be a last minute offer, turned out to be very expensive. I'm not impressed with Booking.com and won't be using them again.

I booked a hotel reservation through Booking.com. 3 weeks before I had to change my reservation, which was allowed. I arrived at my hotel at 9:00 after 4 hours of traveling only to find out that my reservation had not been updated and the hotel was completely booked. The desk clerk at the hotel said they have had many problems with Booking.com lately. I called customer service and the first lady tried to find me a different hotel. I was placed on hold for 20+ minutes (meanwhile the hotel I went to found me an alternate hotel) and got disconnected. They never tried to call me back.

This site is such an unreliable way to book hotels. They do not always post accurate reviews. They will offer options that are not accepted at the hotel or not true. For me, I stayed at a hotel. I was forced to extend my stay. The hotel said it would refund any unused nights. Booking.com refused to honor this promise and instead, pretty much said, "oh well, we're sorry." They don't care. I will NEVER EVER book with them again. I will either go thru Airbnb or Hotels.com, or another site. Never again will Booking.com get the best of me. Look at them, not even a 1 star business. Why are people still booking with them? I do not get it. I didn't realize that this happens to everybody who books with them. Amazing! I was incredibly stupid. Not anymore.

I have used this service in the past and was satisfied until my last experience with them. Somehow, and I don't know how so that is why I recommend you read the small print, I'm now in a charge the entire amount and not refund plan even though throughout the entire reservation they told me I didn't have to pay until I was there. Well, THAT IS A LIE! I am now out $330 because of this ridiculous plan that I didn't even sign up for. Will never use them again.

We booked a room at a highly rated hotel in Gettysburg Pa, The Inn at Lincoln Square. Small b&b boutique type hotel. Received confirmation # and pin from Booking.com. Arrived at hotel on Friday at 3:30, and there is no clerk, the b&b is locked up. Sign on window states to call # and clerk will come over. We càlled, clerk said be there in 20 mins but never showed up. We waited 2 hours outside on a hot humid day. Repeated calls to the clerk # go to voicemail or sometimes she would answer and say, "Be there in 20 mins."

On August 4th 2018 I was trying to book a room so keyed in the dates and it said that the room was available. I double checked the dates to make sure I had entered the correct date and also ask my husband to look at the dates with me for accuracy. All looked good so I proceeded to payment section and keyed in my information and when I hit submit the date was pushed ahead to August 5th 2018 for check in and this was not the date I had entered. I tried to cancel it but it would not let me so I then called the Margaritaville Inn and they told me there was nothing they could do for me. I would have to take it up with Booking.com. I called the customer service number and guess what - I was on hold for almost one hour and no one answered the call. DO NOT use this site. They push the date ahead and steal your money. IT IS A SCAM!!!

Scam!!! Scam!!! Scam!!! Warning - do not use!! Awful!! Awful!! Awful!! Made error in booking - tried to cancel within minutes, no such luck. It is a scam!!! Do not use Booking.com. I am extremely disappointed with Southwest Airlines for endorsing this company on their website. It is a scam!

To my regret, I used Booking.com to make reservations for a friend -- the mother of the groom -- at a hotel in South Korea chosen by the groom. I even modified it a week later and received, from Booking.com, an email -- at my email address -- that the modification was successful. All well and good. However, three months later, that hotel room was cancelled without my receiving any notice from either the hotel or Booking.com. For the past 3+ days, my wife and I have attempted to undo this snafu. Booking.com admits that they gave an erroneous email to the hotel and that they had a valid email for the reservation! And despite repeated promises from Booking.com that they recognize the problem and are working to rectify the situation they admit they have responsibility for -- NOTHING GETS DONE.

I booked a room for two days off Booking.com and drove 700 miles to get there. Arrived on time, and the woman running the sleazebag motel refused my payment. And BOOKING.COM didn't help me out one bit. Booking.com is totally worthless.

I used Booking.com to reserve a hotel room for a night. I then changed the date as the website offered and I received confirmation of this change. Then a family emergency happened and I had to cancel outright but did so within the allotted time frame. Again I received confirmation of this. However I saw I was still charged for the road. I called the hotel and was told I needed to go through Booking.com.

I feel very upset and disappointed with the Booking.com Company for the breach in my reservation to the Royal Resort Hotel in Las Vegas, NV. I made a reservation for a room for 5 people (2 adults and 3 children), which said that there would be 2 queen beds and a sofa bed, which corresponds to the executive level of the room, plus it included breakfast. On the contrary, we received a room with only one king size bed and two sofa beds, which were in very bad hygienic condition, in addition to very bad condition.

Do not book via Booking.com. I booked a vacation with through these folks. They tripled the price over what the hotel charged. They claimed on their website that the hotel was close to sold out. When we arrived the place was empty. They mislead us on details about the hotel. Two rooms with a shared bathroom turned out to be two rooms and a bathroom shared by the entire floor. That's one bathroom shared by ten rooms! The hotel had little resemblance to the photos on their website. On arrival to the hotel it was very clear that we had been swindled. Save yourself the humiliation. Use another booking service.

I booked my hotel in Zurich from #Booking.com. I read all information online before I book. When I arrived the hotel they told me they don’t have AC and the weather was so hot and humid. I asked them to change my reservation but front desk refused that. The room was not in a good condition to stay. I had to go and stay one of my friend. I looked at other hotels on their website but none of the hotels (in Zurich or USA) has no information about they have AC or not. I called customer service and they told me they are not responsible and I need to call hotel. I booked my hotel through Booking.com not direct from hotel.

Booking was cancelled because the partner advertised the wrong price on the website. No attempts were made to rectify the situation. Now back to square one with accommodation search. All Booking.com apps uninstalled.

My family used Booking.com when we went to Los Angeles, long story short, WORST MISTAKE EVER. We booked a room at Willow Tree Inn and had received an email from Booking.com confirming the reservation. On our way to the inn, I received a phone call from an employee of Willow Tree Inn saying that all their rooms were full for the night and that they would cancel my booking. We never received a cancellation email just to let you know. Got back from the trip and find out that we were charged $200 even though we didn't even set foot in the Inn, called Willow Tree Inn and they claimed that they charged us because we were no-show, but how could we have been no show when we were on our way there and got a phone call saying that we couldn't stay there since it was "fully booked".

Booked a hotel through the Booking.com website. 2 days before arrival the hotel changed the booking to another, less convenient, lower class hotel without the amenities advertised by Booking.com. DO NOT USE THIS COMPANY. THEY CANNOT BE TRUSTED TO DELIVER THE ADVERTISED PRODUCT.

I was able to save 50 percent of the cost if I had booked through the hotels' website. The website makes the booking process quick and easy. Hotel descriptions are accurate and the images were representative of the resort. This is our 3rd year booking through Booking.com, we compare prices with other sites and they are always the most competitive.

Waited on hold for 15 minutes, then talked to the representative about several questions I had and he hung up on me. I had to wait on hold again, and AGAIN they hung up on me. Then I had to tell them I had a pipe burst so I couldn't accommodate the guest, and they said that I'm responsible for paying the difference to relocate them! Unbelievable. Do not use Booking.com, stick to Airbnb and VRBO.

I am a hostess, against my will, since April of this year. I'm more like a hostage, actually. I've been asking the management of this website to cancel my account on their end, since I cant' for a long time, with no response from them. This site claims that they honor all reservations, but actually they do it so they can charge hosts unfair commissions for reservations that were never completed and payment never received. They can see at their website that the reservation was not completed, and lots of no shows, and if the host does not mark as a no show in time, they pretend they don't know. And still charge the commission.

I went to Booking.com because I wanted a last minute room plus a friend told me I should try it. I'm like, "Hey, ok I will..." so I went to the site where I thought I found an amazing deal because they have ratings and I felt safe with that. I see that a hotel has a rating of 7.0 and good beside the name of the hotel. It also said that the hotel only had 5 rooms left at that moment. I immediately reserved the room and with my credit card and was actually looking forward to the room. I got to the hotel and thought it was clean on the outside. The neighborhood where the hotel was located I felt like was quiet.

I used this site to book a room at a hotel near where my class reunion was being held. It was the only web page that showed an availability at that hotel - all the others showed no availability. Three days before the reunion, there was an unexpected death in the family, so I immediately canceled my reservation (which was supposed to be FREE up to 24 hours before the actual check-in date).

Their website is not clear about when you are booking a non-refundable rate. You have to be extremely cautious to not get scammed with the fine print. They intentionally mislead you with a low rate. We accidentally booked a non-refundable rate. We lost over $500 when we were unable to use the reservation due to emergency surgery.

When we were looking for hotels for our Alaska vacation, several of the discount companies came up in the search results. We were planning a two week vacation making many short stays in a variety of locations. One caught our eye, the Hotel Alyeska in Girdwood. I had never heard of it, but it was a five star resort in a beautiful town with an amazing location and a tram to the top of a ski lift. It looked amazing. While it was a five star hotel at $400, a night we decided to treat ourselves to a luxury night halfway through our bed and breakfast stays.

I am writing in regards to my recent experience with Booking.com. I have not previously used this service until now and will not recommend them to anyone. My experience was not positive due to what was, in my opinion, deliberate misinformation regarding the booking and cancellation policies. I entered my information in order to Reserve a room, not to pay. I read the notice stating "You pay nothing now, pay when you check in". Therefore, I believed I had reserved a room for tonight. However, I awoke today, on my anniversary, very sick with back and shoulder pain for which I am under Dr's care, and attempted to reschedule.

I started to rent my holiday flat with Booking.com. Guests arrived. Did not pay for their night, broke furniture, spilled the wine all over the flat on the carpet. I called Booking.com 1st time: They told me they will contact guest and will debit his credit card if necessary. I called 2nd time: They told that I have 10 days to access the credit card detail, take your time to estimate damage. I called 3rd time: and there – call center was talking to me in a bad tone, told me it is my problem and they never had access to cards to be able to receive the payment. So at the end I feel humiliated by Booking.com, they lied to me and I have huge damage to cover for no-payment. Never will book myself for my trips via Booking.com and do not advise to put your property via Booking.com. Get problems and no help with customer service that sucks.

We were very unhappy with accommodations in Alpine Inn, Lake Placid, N.Y. and had to forfeit one day as the room was not fit to stay in. The pictures looked very nice and when we got there were given an old room that I would have been embarrassed to rent to anyone. Locks were broken on sliding door, shower did not work, no restaurant as advertised, electricity was cobbled up, Some rooms were being remodeled but it looks like the room we were given had not been updated in years. I am sure they gave us this room as they knew we could not get a refund. Wanted to talk to the manager but office that had hours to 9:00 pm was closed at 7:00 with note he would be there 9:00 am. Stairs to 3rd level where we stayed were in poor repair. Either you should not allow units like this on your site or we will never book on the internet. Have pictures if it will help you. Thanks.

Booking.com are now letting anyone rent their property out on their website, with no checks whatsoever. All they care about is trying to compete with AirBnb but don't care about their guests safety or do they take any responsibility once the booking has gone through. When you make a booking with them you think you are booking a legitimate accommodation provider that have the proper checks and procedures in place but this is not the case. As anyone (with no checks needed) can list their property (boat, bungalow) for rent via their website, you cannot guarantee what you read or see on their website is true. People are having to collect keys from rusted out old bikes and put up with horrendous cleanliness standards like flipping of sheets. They just don't give a damn and they don't check the properties to ensure that the Health & Safety or the Code of Conduct is being adhered to.

I believe the quality of a company can be judged by the way its customer service team resolves problems. This is not the case with Booking.com. Had a major issue with a booking that was not refunded and booking.com promised to help but 3 months later, after continually asking for the same information over and over again have not resolved the problem. Will be deleting my account as just not the level of support you would expect. Since looking I have noticed so so many negative reviews. I wish I had looked at prior to using site. LIVE and LEARN!

Do not trust their Price Match Guarantee... They will never match it!!! I had the same room just 1 day later and it was $94 cheaper but they said it was different when it actually wasn't. This is SCAM marketing... They are liars!

I booked a hotel via Booking.com, to find my in-laws had booked a surprise hotel the same night. We then tried to cancel our reservation within 96 hours and Booking.com refused, yet their website clearly states 24 hours. Very unhappy with them, never use them. We will never waste our time on them again.

I booked my hotel stay through Booking.com and cancelled it the same day. My account was charged anyway, I then called and explained that I had cancelled and they said they could do nothing about it. Very disappointing.

I recently vacationed in Sicily and Berlin. We stayed in 6 different locations and booked all through Bookings.com. Eurostars was our first location. The day after leaving there, I realized that I did not have three of my handbags. In recollection, I did not recall seeing them (they were left on the window ledge inside the room) in the room when packing. I immediately contacted the hotel to inform them.

I made an reservation 4 days ago. I call the hotel to make sure I was in their system. I just don't like any mishap. When I called they could not find me in their system at all. So I cancelled and should of did my reservation at hotel.com. So when I got my cancellation and confirm I went ahead and book with hotel.com. I received and email stating that I was gonna be charged for the stay for cancellation still. I called customer service and spoke to Alicia. I started to state that the cancellation is non refundable. I started to explain that the manager from the hotel said that I need to call and cancel with Booking.com and this lady started to talk over me? I asked Alicia to put her supervisor in the phone. She repeat to talk over me and argue with me. She use profanity words towards me. That how frustrating she was and her poor customer service towards me.

On June 10, 2018 I booked a room at the Executive Inn in PCB, FL for August 10-15. On July 18, 2018 I went into the booking website to modify my dates. All I was going to do was take away two days from Aug. 10-13. As long as you cancel your reservations within seven days you are not charged a fee. Ok, now take note here. On July 18, I went into the site. Calendar came up with the same date as I was on there trying to modify. It came up like I was booking a room for July 18 and checking out 19. I hit cancel in a panic. I’m yelling NO! Then a message pops up. My room for July 18 checking out July 19 has been cancelled and I’m being charged $122.09 for the because I didn’t cancel within the 7 days. Hello! I never made a reservation for then.

I am not very familiar with making reservations, so I thought all companies were pretty much the same. I booked a hotel stay through Booking.com. I was then informed by a relative that I should have received a discount (AAA and/or military). I said there was nothing on the screen indicating any kind of a discount, so there must be one when I check in. She insisted it should have been at the time of the booking. I then called Booking.com on the phone and asked about discounts. They do not give discounts; further, you can't cancel the reservation. Everybody: book through someone else, and get the earned discounts!

In May, I thought I booked 2 nights at a nice hotel in St John NB as part of a 2 week holiday for last 2 weeks in July with Booking.com. I received a confirmation email with my confirmation number. When I got to the hotel in July, they had no such booking on file. The nice lady who was at the desk called Booking.com and after 10 mins on hold, found out they had sent me the confirmation email without sending the booking to the hotel. So, while you may think you have booked a room, they may have missed the most critical part of their service. My last time using their non-service!

I booked a reservation for a hotel in Pensacola FL through Booking.com. A fraud charge was sent to my bank within 5 mins. from the Netherlands, from Booking.com. I told my bank not to let that one go through but to please let the one for Pensacola FL go through. I was given confirmation that my hotel was booked. I also called a few days later and was told everything was fine. 2 days before my trip I received an email saying they canceled my reservation due to insufficient funds. But the money had been taken from account already. So I called the hotel directly and ask what was going on. They check and realized they had been paid and reinstated my reservation. Booking.com did not do a thing about the fraud charge or the canceling of my reservation. It was all my problem not theirs.

I booked a room in Uganda with Booking.com and paid 40usd with my card in advance. When we arrived to the reception we were asked to pay again for the room. They told me they didn’t get any money from the online transactions for 6 months. Paying by card wasn’t possible. They asked me for 26usd. They had no idea what room I booked, it seems like they don’t have an access to the website at all. The head office is in Kenya and that’s where the money was sent. I have got a paper receipt for my payment so I can claim it back. Then all the fun with Booking.com started.

Good service, willing to help, takes the extra step, friendly, took their time to explain how everything works and asked if I needed a car rental or if I wanted to set up any tours.

Booked a resort in San Antonio and received several emails from Booking.com confirming the plan. They had my CC number and info. Got to hotel and they have no idea, reservation not there, never heard of us. They said they often see people come in with problems with this site. Luckily they were able to find us a room for the same price. The folks there literally felt sorry for us and took pity on us. Otherwise we would have been SOL. I called site when we got home and they tried to blame it on hotel. I didn’t want them contacting hotel to try to blame them. The site had no compensation for us or the trouble it caused. Talking to the rep, it became clear that this is a common problem people call in with. Forget them - it’s no good.

I am writing to express my deepest agony, despair, and wrath for the ill-treatment I've received by the so-called "trusted service" Booking.com provides. You can never imagine the devastation I felt when I didn't have cash in my credit card, in a foreign country, and that's due to, sadly to say: a FRAUD. To your knowledge, I haven't received any confirmation from your company confirming my reservation in Pittsfield Apartments + Suites up till the 7th July, when I first made the reservation on the 4th, and accordingly I made another reservation in another hotel, AGAIN THROUGH YOU, and it was confirmed. To my surprise, 770 dollars were withdrawn from my credit card account by Pittsfield Hotel which I haven't even checked in nor confirmed the reservation.

I booked a non-refundable sea view superior room via Booking.com and paid in full via the website. I arrive at the hotel and they tell me that room is not available but can give me a different room with no view but the sea is a few yards away. I called Booking.com to complain. They said not to worry. They will invoice the property and get my money back and to just leave. I look elsewhere and email them to get my money back. They soon changed their mind and said well it's non-refundable. I advised you missold me a product why are you charging me full for two days stay and force me in a room I didn't book. They said we can give you 11 Euros differences between the two room as a good will gestures???

Our stay was horrible. From the moment we arrived to the day we left.. Closing the door behind us the best moment. First of all, your customer service is nonexistent. A/C was not working. It never cooled down enough to even feel comfortable. I called and the young lady and Aaron sent me the janitor. All he did was check the filter and raised the temperature on the a/c unit. Told us to let it catch up? It made the room hotter. We could not use the fan at night because it made loud noises. The young lady, was kind enough to offer us another room. Up in floor 9, we went to check it out. One floor higher to the sun, fan did not have strings to turn on or off, so it did not work. Let’s talk about the bed. The mattress was as hard as a board, even the one on the 9th floor. We woke up with our joints hurting… The pressure of the water was good until you turned the shower on, then it trickled and the sink would clog up and not drain.

In June I booked a refundable room for December at Waldorf Montparnasse in Paris. I cancelled in July due to trip cancellation. Hotel charged room in June which when booking stated no payment needed. Now hotel will not refund. I highly recommend not using Booking.com. Scam! I booked a no prepayment needed refundable room. Evidently both the hotel and Booking.com are not reliable. Plenty of hotels and websites. Don't make the mistake I did.

I decided to take my family to Hersheypark for vacation and decided to view multiple hotels for amenities and pricing for a trip on July 20th. I selected the Hilton Garden Inn in Harrisburg, PA. It had a beautiful lobby, pool, hot tub, spacious rooms, restaurant and the view was perfect. I paid for the booking on May 25th and received a confirmation from Booking.com with my confirmation number, perfect right? We got to the Hilton at 4:30 pm on July 20th and they said that they did not have our reservation and I showed them my email from Booking.com. I emailed Troy ** at the Hilton my confirmation so they could resolve the issue with Booking.com. 45 minutes later Booking.com asked to speak with me and said that they weren't sure why the Hilton never received our reservation (they blamed the Hilton).

I just spent the last hour or so with Paige trying to match a price to a hotel in Fort Lauderdale. For some reason, she was not able to see the same offer I had, but she was really trying to get her PC to match the prices I was looking for. She is going to send my info over to another colleague to see what the issue is and promised to get back to me today with more info. But at this point, I am very happy with Paige and Booking.com. I will write a follow-up review with the outcome of the price match.

My daughter and a friend flew from California to New York City. They arrived late at the Hotel Pennsylvania and waited approx. 2+ hours in line for a room. They and everyone else in line were told that there were no more rooms. My daughter then went up to the desk and showed her paid in full reservation. She was given a key and after getting upstairs to the room they discovered that it was occupied. At 4 in the morning in a city that neither of them knew it was a very "unhappy" situation. They then had to go out and find a hotel for themselves.

I had booked two rooms on Booking for New Orleans on Friday July 20-22. Received an email from Booking on the 19th of July saying the card I used was denied and I had 24 HOURS to provide a new card or they would cancel my room. Tried to provide a new card to the hotel only to be told my room was canceled by Booking two weeks prior. Mind you I was en route to New Orleans and had to scrounge to find a room. Ended up paying 300 dollars more since it was short notice. My friend planned the same trip and Booking.com overbooked her room. Luckily the hotel was able to offer her another room. Did I mention the hotel I wanted to stay in was SOLD OUT!!!

Always use this site to book reservations going to S.F. & other Bay Area locations as booking rates are very reasonable, online service is a plus, and choices of many varied properties. I usually reserve at hostels.

The reviews and rating of a motel in New Hampshire were all glowing and positive, the average rating was good so I broke the motel. When we arrived the room was far from the reviews we SAW. When I wrote a review all of the reviews show up, including many similar to our experience which sucked. Would never use Booking.com again.

We did a reservation through Booking.com at Rome last May. We got an e-mail from Booking.com prior to our vacation (6 days before) indicated that the hotel sent an email to them and they are cancelling our reservation. So, one of the customer representative called me from booking and told us they will find another hotel for us and the money already paid to other hotel and if there will be another expenses, all will be paid to us after we completed our vacation... Sound seems good, we thought that there is not any problem, problem is solved by Booking.com... But after we completed our vacation and we came back to our country, I sent an email to Booking.com about refund... They sent a reply to me and told me that we have to contact to our bank to cancel the first hotel process and if bank gave a written document in which mentioned that bank cannot do the process, Booking will pay our money back...

Website said free cancellation on room I booked 9 months in advance. Email confirmation says nonrefundable. I can’t change or cancel reservation and no one can help me. Booking.com says it’s up to the hotel and the hotel says it’s up to Booking.com. What a scam. I did not get what I signed up for and now I am screwed. Do not book with them.

Once again, another web travel company that advertises cheap rooms only to have the hotel cancel my reservation upon arrival. Homewood Suites in Chicago cancelled my reservation on a really nice suite right downtown. They claimed they were overbooked and placed me in a cheaper room in a different part of town. Here's the deal: You make a inexpensive reservation for a nice hotel. Pre-pay the whole nine yards. The hotel has the ability to charge whatever they want to anyone who walks off the street. Why wouldn't they give my cheap room to someone else then shlep me off to stay in a cheap substitute somewhere else? They make more $$ that way. Then I have to spend my vacation time (valuable) trying to coordinate reimbursement and transportation. Never ever again. Supposedly, I am a Booking.com gold member. Nice treatment huh?

Using their website was not only completely unnecessary (I've learned it's better to just call the hotel directly) but sketchy as hell. I got charged three different times for the hotel I was staying at, amounting to about 400 dollars over what I should have paid. The hotel staff was very helpful and equally confused as to why I'd be charged so much, especially since the charges were all slightly different amounts. I immediately called my bank and contested the transactions, with the hotel staff agreeing I only should have been charged once. We pieced together that the most likely culprit for the extra deductions on my account was Booking.com, since the hotel itself only charged me once, yet the two extra charges also showed up as "hotel" on my card around the same time I checked in. If I hadn't noticed and called my bank when I did, Booking.dom would have robbed me 388 dollars. Y'all be careful out there.

Shocking. Googled hotel twice with correct date (to be on safe side and check it was right) and taken to Booking.com - finished booking and had been given next day accommodation. To get what we wanted cost nearly as much again to correct the date which we had to do via the hotel - hotel totally not bothered either. NEVER USING BOOKING.COM AGAIN. SHOCKING.

First, I booked a hotel that said free cancellation under the heading. I booked the hotel and then my husband begin to have medical issues with his MS so I canceled several weeks in advance or should I say tried to. They told me the only way they would accommodate me is to change the date, so I picked a weekend further away that I thought would work. They booked it and then never gave me any type of discount and the rate went up by $300. I called them back and said "I can’t afford this. You didn’t tell me that the price was going to change" and he said he didn’t care I don’t get any discount. Total total scam!!! I only wish I would’ve read all these reviews before I gave my credit card.

We booked a hotel with Booking.com, we were misled. We were told that the hotel had a pool, a microwave, a coffee pot, and a fridge. When we arrived all there was is a fridge. We couldn't get another hotel, every place was booked. I will never use Booking.com again.

I booked a hotel at Best Western Plus DFW (Dallas Fort Worth) with booking.com. The entire reason I booked this hotel was on booking it reads they have a hotel shuttle. The Best Western never sent the shuttle and I ended up going to a different hotel, they would not refund the room because they said it is booking.com responsible for the information about the shuttle on their site. I was charged full price for the room, never picked up, and booking.com will not let me leave my poor review of this hotel for its bad shuttle service. A reason for using booking.com is real reviews, but I have a real review of one of their clients, and they removed it, now I feel you cannot trust any of the reviews, and I feel other should know this.

Used this site to book a hotel reservation in Nottingham, England. This was with a cancellation policy. Realised I had booked the wrong weekend and amended the date to the following weekend. Read through the booking and confirmed. I then received THREE emails in quick succession; (1) confirming the cancellation of the first dates. (2) Confirming the amended dates (3) confirming the amended dates had been canceled and the reservation was for the day's date! Immediately rang Customer services, who stated I should ring the hotel. The hotel would not back down, Booking.com refused to accept a system error!

When we arrived, there was a very strong smell in the hotel. My husband has lung problems, we asked for a room change. All the rooms smelled. We tried to cancel reservation due to this, they charged us for not only the 1st night, but for the whole time we would have stayed there. Booking.com was no help, did not advocate for us at all. I would never use them again.

The website said I was going to reserve only a room at hotel, so no money withdrawal will be done yet until I check-in at that hotel. BUT, THAT WAS A LIE!!! Also, I couldn't get a hold of any of the staff when e-mailing nor calling the Swedish nor the international customer service. Instead, I was kept waiting without a number in a queue and did not get a reply for my e-mail which I sent 10 days ago. NEVER USE THIS WEBSITE.

A hotel cancelled on me just two days before mine and my friends holiday. Booking.com then rang me and said any money extra that I have to put towards a new hotel they would refund me back and they never bothered. I emailed a few times and once they asked for my details. I would give them it and not hear back for ages. So I doubt I’m getting the money back and that they just lied to get more money.

I originally booked 5 rooms for the Holiday Inn Utica thru Booking.com. I canceled 2 of these (within the allotted time period). I was then charged for all 5 rooms. Since then, I have called Holiday Inn Utica and Booking.com each several times. I've been on the phone with Booking.com >5 times. I keep receiving emails from them telling me my action is required, even though I have sent in copies of the credit card statements showing the charges several times. All this, despite the fact that I have told booking.com several times that the hotel can see that they charged me for 5 rooms but needs confirmation from booking.com that I canceled the additional 2 rooms. It has been 2-months. I have not been refunded the $1,000 that I was wrongfully charged. I am livid.

Let me just start by thanking Booking.com for stealing $150 of my hard earned money! This whole thing started when I booked a hotel online for a night in August. Everything was great and fine, entered my info, booked the hotel, and it was done. A week later I look at my confirmation email to find the hotel was booked for the night I set up the reservation?! I don't even know how that's possible when the price for booking at the hotel for the same night would have been $300+! Why the heck would I book a hotel to stay at the same day in the late afternoon?! Called Booking.com only to get no help!

Hotel take money twice for our reservation done by Booking.com. And this is not biggest problem. Problem is explanation of Booking.com: "Payment is not done using our site". Conclusion: Booking.com give your credit card details to hotel - property and has not control about transactions. By my opinion unacceptable and this is financial abuse. I entered financial data on registration process, not in reservation process.

Please excuse the length of this review and awful experience, but it was/is necessary to give you the full picture of just how corrupt Booking.com is and just how a fraudulent hotel is allowed to continue operating and ripping people off. I want to begin by expressing that I have traveled quite extensively throughout the past 13 years or so. I’ve never had an issue with any booking or accommodation, but unfortunately I can no longer say that. Due to my recent nightmarish scenario with a hotel I regrettably booked on Booking.com, a site I’ve done quite a bit of business with.

I mistakenly used this company twice. The first time, I was booked into a facility that had no running water, and no bathroom. The second time I booked a hotel, then a month later canceled the booking. I was never sent a confirmation for the booking or the cancellation. But they 'claimed' they did, even though it never came up on their website under my account. 6 months later I am charged for the reservation, and the hotel refused to cancel as they had a month cancellation fee. Booking claims NO responsibility. Oh, I had 2 phone representatives put me on hold and drop the call. This is a contemptible company.

I used Booking.com to book a hotel for my daughter for a concert in Kansas City. I did this in DECEMBER for a JULY concert. This was a Christmas present to see her all time favorite artist. We bought the tickets and reserved the room for her and one friend. Received confirmation and all that for the room. The room was very close to the venue, walking distance...which was important to me. It is A WEEK before the concert and I received an email from Booking.com to let me know they were "just working on the reservation" and could no longer accommodate the room, not ANY room at the hotel due to "overbooking." They had more than 7 months to "work on" the reservation. After going round and round with the customer service rep, who said they could book it 10 1/2 miles away from the original reservation, I asked to speak to a supervisor.

On 23-March-2017, I made hotel booking to Dubai UAE through Booking.com for 13 nights from 21-Dec-2017 to 4-Jan-2018. The booking was confirmed and was given a reference. As I was reading through the confirmation statement, it stated that the Sauna and steam rooms were on maintenance. Then, I immediately sent an email to inform the Booking.com my findings and requested to be informed if the maintenance works will be completed by Dec 2017 before my arrival? Booking.com claimed that they would forward my request to the hotel. However, that was the last response I received on the matter. I even emailed about 3 times just to remind them all to no avail. The hotel was misrepresented on their website because what I saw and paid for was NOT made available for me. The effect of which seriously affected the enjoyments of my holiday.

I have always booked with Booking.com because of its convenience. Last year I made 11 bookings with them and this year I have 1 upcoming booking which I am going to cancel. My partner and I arrive in Spain from a slightly delayed flight to find our transfer was double booked so we had to wait for another transfer. We booked Marinasol Apartments which Booking.com made look like a reputable Apartments. When we got there (1 hour too late) there was no reception just a large block of apartments. We went into the bar next door with all our luggage to ask for help. It was now night and we had been calling and trying to contact Booking.com and the apartment holders for over 3 hours.

I own a villa in Phuket Thailand and was using this company, big mistake. Huge mistake. I also use Airbnb and they had booked my villa out from August till April past, I blocked all dates on Booking only to find out that after they had been blocked this company was still selling my villa, I only found out because their customers were showing up at the airport and calling me for directions, only to be told they had nowhere to stay as the villa was booked already and then this company went ahead and invoiced me for their customers. Here is my warning to anyone that uses this company. DON'T. If you want to be homeless then use them but better you use another company. These guys are **.

I recently booked a hotel in Denver using Booking.com. While doing so I compared the price of the same hotel from several different online and chose Booking.com because it indicated “the lowest total cost” - I made the wrong assumption. The total cost included taxes. Normally when such mistake is made - it can be caught during payment - as one notices a higher bill than expected. But Booking.com does NOT show you the bill for which you are paying while you are paying but rather a receipt is sent to AFTER you have paid. Then it happily shows you all of the additional tax expenses. I immediately called Booking.com up to complain and cancel - they didn’t allow me to cancel without penalties - five minutes after the fact. I later went back to examine the web frames - one stating the cost - and another showing taxes info away from cost info (Camouflaged). I feel Booking.com misrepresented cost and I feel I should be compensated the $70.00.

We booked a home on Booking.com for a vacation in Sicily, then quickly got a msg from the owner asking me to cancel as the price was incorrect. I had no idea that, when I booked the room, the price was lower than intended. I've not been to Sicily before, and didn't know average accommodation prices. I always sort listings by lowest price first. This house was top on the list. I scrolled down the page. The following listing was the same price. The one after that was a bit more, as was the next one. Then prices started gradually going up from there, so I went back to the top listing, the one I'm writing about now, and read about the house and what to do in Sicily and what other things cost there. I was so thrilled that accommodations in Sicily are so inexpensive.

Was able to get lower rates by booking thru the hotel's rewards programs. I also received reward points by going thru hotel, which Booking.com can't offer.

I recently book a trip to Atlantic City, New Jersey a trip with a stay at the Sheraton. This was book using Booking.com. Anyway I show up on July 3rd, 2018 for which I thought would be a 2 day stay till July 5th. When I arrived at the Sheraton around 11 pm on the evening of the 3rd of July, I was informed that, 1st there wasn't a reservation and then I was told that they had no more rooms!! So you mean to tell me that you couldn't have called me, I drove from Maryland, because that is where I work at, and you have no rooms, not even mines!! I was upset, but I stay the evening in Atlantic City, because I was tired and thought to myself that I'll, check back tomorrow, hoping for a better solution.

It is not good to generalize the situation concerning our bad experience with a staff member upon our arrival at this Booking.com registered Apt located along L13 B2G Meekness St. San Agustin, Moonwalk, Paranaque, Metro Manila Philippines. By doing so it would be unfair for the rest of the staff members. We came from far-away Bicol 12 hours bus ride to have an overnight rest before we catch our overseas flight the next day. The guy in question, sorry to say, is named Dominique who possessed nothing of the qualities that a hotel staff should render to clients. He was discourteous, disrespectful and so rude on how he dealt or treated us.

Don’t use Booking.com or stay at the Crested Butte Lodge and Hostel in Crested Butte Colorado... Needed to share so no one else makes my costly mistake. Booking.com and the Crested Butte Lodge & Hostel in Colorado run a scam... Went online last minute to see if we could locate a place to stay in Crested Butte Colorado and Booking.com’s Website came up. Typed in the City and State along with the dates and it showed me the Crested Butte Lodge and Hostel, said only one room in my search category left. I hit the reserve button and did not get the normal confirmation, I got a countdown started. So I thought, did I not hit the button, so you hit reserve room button again, thinking I can’t make a mistake, because they only show to have one room left.

Very UNHAPPY. Made a reservation on June 30, for my step-son's wedding in Jan 2019 thinking I was on The Cove's reservation site. It was a long day, late in the afternoon and my wife has cancer. I was not paying close attention. After entering in dates and information, I was shown a price that I agreed. It was at this point I notice I was on the platform of Booking.com and not the Cove of Ormond Beach. Since so many of our family is staying there for the wedding, I wanted to reserve the room. I entered the information the platform kept asking for the reservation, thinking if you give me a dollar amount before actual final submission. All the buttons just kept saying NEXT. No amount was never disclosed until I was send an email the next day charging me $556.39 of $623.89. I was only prepared to pay a $100 deposit.

I used Booking.com twice on my European trip. The first hotel room that I booked and paid for was in Paris, only to arrive at the hotel at 10:00 pm to be told that they were full and that I had no reservation. They said that Booking.com had not confirmed the reservation with them, even though they sent me a confirmation. I had to go find another room, and because it was at the last minute, I had to pay over $800 USD for a room. The only thing the people at Booking.com did was give me a refund for the room that they had already charged me.

I booked all of my hotels for 10 days through booking.com in different cities. Almost always, I received an immediate email confirmation. When I did not receive one for a specific location after a couple of hours, I tried reserving in a different location for which I did receive confirmation. I did reserve non-refundable rooms. Days later I received an email from booking.com telling me that I had double booked for the same dates. When I explained the problem and tried to get help getting one reservation deleted, they had no structure in place for doing that. They told me it was up to the hotel. So because of a technical problem, that I do not believe was on my end but on theirs, I am paying for a double booking. They should have some plan for this type of error.

I have booked hotel at Lesvos island (GRC) Mytilini Blue Sea Apartments through Booking.com. My credit card was charged prior to arrival to the amount agreed on confirmation sheet, and I have no objections with that. However upon my arrival with small kids at the hotel I realized that this building is abandoned one, with everything falling apart. There was no one from the hotel staff present my entire stay (contradictory to the hotel description on Booking.com), and no way to get a hold on anyone using contact number. We found keys from the room ourselves. Once in the toilet, curtains in the shower fell down breaking the tiles from the wall and nearly missing my kid.

We used Booking.com to book a July 4th beach trip to the Sandestin resort in Florida. We booked the trip in January for a king size bed in the Bahia resort area. My credit card was charged half and the rest was being charged 14 days before the actual arrival day. I had several email confirmation numbers, PIN numbers etc. I even received a email from the third party company who apparently owned the condo. Upon arrival at the gate the security guard informs me to go to the main Sandestin desk to check in so we drive another 10 minutes and try there. They could not find my name or anything using any of the confirmation numbers. The lady at the desk said Booking.com has all kinds of problems and to call them to sort it out.

I booked a mobile home at Villaggio Santafortunata in Sorrento, Italy. We arrived and were given a bungalow instead of what we booked, a mobile home. Of course the bungalow did not have air conditioning while the mobile home did. We requested the mobile home we actually booked. They refused and said they had no Moreno left and come back tomorrow to try to get one. Manager refused to refund us. Took key to bungalow, attempted to lock us into the campground without a room by closing gate as we were trying to drive out. Very threatening behavior toward us by 3 men. I was traveling with my sister and 7 year old daughter. We immediately called booking.com to report that they didn’t give us the room. They said they’d refund us and send invoice to hotel.

I had booked a stay in New York apartment through this app. The apartment never charged my credit card and I kept on getting messages that credit card was invalid. I gave them the proof on call but still no action was taken. I had to call them 6-7 times but they kept on saying that they will follow up with apartment. Just a day before my booking, I got a cancellation email and when contacted them no one helped me with new booking. There was no follow-up from their customer service team on this issue and I always had to make a call and got a same reply that they will follow up with apartment until I got cancellation mail.

It's a serious problem from Booking.com regarding the hotels booking. I was booked a room in ROME few weeks before the arrival, and paid instantly at time of booking. At time of check in: Couldn't find the place, contacted local rep and got an answer that the room was CANCELLED with a refund. Stranded in town, few thousand miles from home, imagine all of the difficulties to find another room for my family and having no place to stay and it's getting worse when booking again at ORANGE GARDEN (Also from Booking.com), confirmation # ** with instant confirmation and payment then ended up same thing when tried to contacted the owner of this Flat and got an answer that it was rented out completely. The owner said he was informed Booking.com few weeks ago that there were NO ROOM AVAILABLE but the Website was not "UPDATED".

When I went online to Booking.com to book a hotel in Scranton PA Booking.com showed 4 Point Sheraton with a pool inside and outside in the amenities specifically for this location. In my amenities included in my booking price it said breakfast included for 2 adults and 2 children. Sadly I got to the hotel and neither was true. I tried to call Booking.com to resolve as the hotel said that they have tried to resolve this ongoing issue and they had many excuses and would not resolve this and I was stuck with my children disappointed compared to what we expected on vacation due to false advertising. This is unacceptable and illegal.

On Southwest site I booked a hotel. I did not know it was Booking.com. When I got to the hotel they did not recognize the confirmation number I was E-mailed. Looked under my name and checked me in June 1-8. When I got home I was charged three charges by the hotel. Booking.com made two reservation for me. Wrong dates... I was charged for a no show! I was there. $1300.00 was charged and on check out invoice $888. Booking.com 12 phone calls later and as many e-mail NOTHING! Stay away. They are unresponsive. Don’t give them your information. They don’t do anything. Should be put to rest. Feel they share too much private information.

I created a reservation with La Villita Inn in San Antonio, TX. I also canceled it within 5 mins. Because the place was dirty, it stinks in a bad part of town, had to pay to park. I was still charged. Booking.com doesn't care that they are putting people in bad places, and refuses to cancel at no charge, especially when it was done within mins. I would not recommend booking.com to anybody.

and Poc Na Tulum. On June 25th I arrived at Poc Na Tulum with excitement only to find the whole hotel under severe construction. The “lobby” which was a cluttered desk and dark was placed in restaurant area near beach which was completely under construction - with men breaking the floor with jackhammers and handhammers. I arrived at 6 PM and was terrified - the whole area was shaking from the work being done - there were no hotel guests but the laborers and a girl sitting at the “lobby” desk. I was terrified by the fact that I was not notified of this and that I now had no other place to stay. So I tried talking to the girl at the desk and she didn’t answer any of my questions and made no attempt. She was looking at me with flat affect as I called Booking.com customer service.

I rented one corner view apartment in Priinis 10, Athens for 5 days. The description from booking is wrong and this flat must have air condition but haven't. We have 29 degrees inside and was impossible to rest. Near this property was railway Athens to Piraeus and we have also much noise during the night. Hot and noise= best holiday! Not rent this shame from Home Rentality (this firm rent this home through booking). Also they not reply to your objection. They like only your money and considered you a stupid who give money to him/his.

In May, I helped my daughter move from Maine to Washington DC. We arrived on Saturday, May 19 from Connecticut, with an old dog and a full car. After various problems on arrival, we got the car emptied and moved into her 425 sq.f studio. The movers would not arrive until Monday, so at that time, around 4:30 pm, we realized that I needed a hotel room. My daughter (I didn't have internet at that stage) found a room at Embassy Inn, just a block away from her studio. She used BOOKING.COM. At 7 pm I walked over there with my trusty backpack. Please understand that I am 73 years old and was facing cancer surgery within three weeks of getting back to CO. I was completed wiped out at that stage.

We booked our trip to a villa in Sardinia through booking.com. The villas details were inaccurate to the point of outright lies. It was marketed as a luxury villa with a pool. It was neither. No pool, no kettle, no toaster, bbq did not work, no WiFi, no kitchen supplies, no change of linen. All of these were promised in the luxury villa. The agent promised she would provide all the items and give us access to another pool but nothing eventuated. The agent finally promised a refund and booking.com persuaded us to accept this. The agent then lied again and said they promised a lesser refund. To date the agent still hasn’t paid the refund and booking.com have been less than useless in assisting to resolve this mess. We advised booking.com that the villa was being falsely advertised and they have done nothing to amend or remove the false and misleading adverts and photos. We will never use booking.com again.

On Sunday June 30th we booked 2 rooms on Booking.com at the Groton Inn & Suites in Groton CT, at $118.00 a night. The ratings on Booking.com was a 8.6. Every review was positive. When we arrived and walked to a beat up, worn out front door, I was very surprised. When I walked in the lobby I couldn't believe the smell. We wanted to cancel but it was too late. We took our rooms and when we got there, the smell, the dirty carpet, the seal on the windows were broken and all fogged up. We changed one of the rooms to one a little better, but the air in the hallway was not working and over 90 degrees. We decided to ask for a refund but was told no, so we left. All of us could not understand how anyone could rate this hotel so high. IMPOSSIBLE!! I wish somebody from Booking.com would just walk into the lobby of that hotel. I would give it no stars if I could.

Now I know why their properties are rated so high! It’s because they pick and choose only the positive reviews and discard the negative ones! After many years we saved up to go to Italy and we were so disappointed with what we ended up with! Nothing like what we saw on the pictures! One of the places was so dirty, they were ants and bugs, no hot water in the shower and barely any water coming out of the shower. Their kitchen pots and pans where so bit up and in bad shape that we couldn’t use them not to mention how dirty the utensils were! There were dust on the furniture! Their A/C didn’t work! When we asked them to fix the shower, they said we had to pay for someone to come and fix it! This was our first and last time to book with Booking.com!

On a family vacation with 2 children we always use Expedia and have never had a problem. We had 2 nights to still book hotels for and when searching Booking.com came up so I gave them a try. First off the descriptions were a far cry from the truth and then when we went to check in our beach view balcony room had been canceled so they sent us to another location 20 minutes away and our relaxing high end room ended up a 2 star rating (and those people were very generous) near a bar crawl with drunks surrounding us. I complained and all they could tell me was, "You can cancel and find a room on your own." Yes because that is a option on a Saturday night at 10pm in a tourist community during the summer. So we got to stay in a room with a queen instead of a king. The kids were on a pull out couch and we had no ocean view... Never will I use Booking.com again.

I originally booked my room through Booking.com about a month ago. The price was $75 per night. Three days ago the site emailed me saying the rates were now $85 per night. This morning they sent another email saying the rate was $85 for the first day and $95 for the 2nd and 3rd nights. They are totally unreliable!! Do not use their service! It is obvious they didn't adjust the site for winter and summer rate shift. When called, the motel owner said he would give us a fair deal and had suspended his association with Booking.com because of all the problems.

We had a horrible experience at 109 Whitfield St Fitzrovia London (Luxury 2 bedroom apartment near Warren station), no hot water the entire stay and no extra toilet paper. The property owner's phone numbers didn't work and when we emailed them, at first they said they would help but then they didn't and then ignored us. When we got home, we contacted Booking.com for Assistance and they took a week to respond and did not help us at all. Nothing.

The company has posted my review and have gain my confidence back in them.

We rented a studio apartment thru Booking.com, and the local agent was scheduled to pick us at the train, and take us to the property in Cap'd Agde, France. Last minute, she canceled via text, sent a taxi instead, with no instructions on how to find the property, where it was, or how to get in. Plus, this is a huge, limited access development, in a foreign country, where taxis are not allowed in. We were sitting on our considerable luggage, and the property Mgr didn't even speak English, and wouldn't take our calls. We drag our suitcases until the wheels wore off!!! We had to seek help from the receptionist at the property we didn't rent from, to call our agent, and interpret for us. Embarrassing to say the least!

We booked a vacation rental in March 2018. At the end of June, the vacation was cancelled by the hotel for overbooking. No notice was given, I had just happened to check my credit card. Booking.com was supposed to make "equal accommodations" for the same price we booked. Well we booked a 2 bedroom suite, pool on site. They offered a one bedroom hotel with 2 beds. When I said that wasn't acceptable, they wouldn't return any messages.

May 22, 2018 my husband and I arrived approximately about 6 pm at the Warner View Apartments in St. Johnswood, London England. We immediately noticed there was plywood around the front yard, on the inside of the gate. We could tell there was work being done in the yard, but did not realize the extent. We were tired from travelling 15 plus hours from California. We went inside and it was a mess. The beds not made. Just sheets folded on the beds. The furniture in the apartment was old, stained and run down. I immediately wanted to leave. However my husband was tired and wanted to settle in. The next morning at 8 am jackhammering started underneath our bed. We were shocked. We called booking.com who heard the jackhammering. The plumbing had been turned off. In addition to calling booking.com I was emailing the owner of the building, who was apologizing in his email and said the work would stop.

While traveling, I rented a room in Raton NM. I was told a mistake was made and no rooms were available. He told me I didn’t have to do anything my credit card wouldn’t be billed. But, it was. I called Booking (reservations were made through them). I was told the charges would be removed from my credit card and it was! I will also receive a credit for the difference of the new room situation. :)

They are not give you whole info at the time your booking. You get actual total charged to your credit card after you submit. Forget about free cancellation it is lie again. After go back and forth with them on phone I got email for cancellation with no charge... Guess what? They charged whole crazy amount on my credit card anyways and many others is popping up every day made by third party company working for Booking.com.

Booking.com will try every trick in the book not to fulfill their agreement on price matching. I gave booking.com the same details on the apartment that I had booked with them. The company that was matching them was Airbnb. Firstly Booking.com said it was not the same apartment, then they said it was no longer available. Then to top it off they said that Airbnb advert was for up to seven persons and we had booked nine. When l last contacted them I told them to check the booking we had made with because the booking was for six not nine people. I am still awaiting their reply.

I had a booking for Best Western on June 16th 2018, I had it canceled for free. But the hotel charged anyway. Hotel says the Booking.com needs to fix it. But Booking.com denies that. Bad customer service. The person who picks the phone do not know anything. She did not give me a supervisor to speak and she hangs up the phone. Don't depend on this people.

Booked on Booking.com on 8 Feb, 2018 for one night (31 May - 1 June 2018) in Brasov, Romania, Hotel Drachenhouse. My Credit card debited by the hotel (not my choice). We arrived in the hotel late, checked in, left our luggage in the room and went in town. When we came back the alarm was ringing loudly but nobody was doing anything. When we arrived in our room it was full of smoke and big flames were coming out of the kettle. We extinguished the fire ourselves and called the reception. The girl spread foam from the extinguisher on the kettle and said that the cleaning people should have unplugged it but that anyway they were insured. She helped to find another hotel and said that we would be paid back. 3 days later we got a message from the hotel that they accused us to have started the fire and that we had to pay the damage!!!

I booked a horrid little place Le Clos Rhéa who right before leaving demanded that we take out some sort of insurance to stay with them (the booking was with no cancellation) and this is not on their listing. Also that for a 1 night stay we give them a 500 euro cash deposit... well I said that we would not be taking out insurance. They cancelled the booking themselves without replying and through the booking system it said, cancelled for free. 2 months later and I still have not received my money back from them! Booking are great until you have a problem then. Good luck.

I made hotel reservations with Booking.com 2 months out. With 3 weeks to go got a call from hotel stating that Booking.com sold the same rooms about 5 times. The hotel said, ”So sorry, not their problem” and I had to scramble to find other lodging that cost me an extra $500. Never had a issue using Expedia or Travelocity! I will not ever ever use Booking.com again. I contacted Booking.com for a response and they haven’t bother to reply in any form.

I had booked a room for my wife and myself through booking.com. I received a confirmation email. And then when we arrived at our location they could not find the reservation. They said this happens when using booking.com. They honestly tried to find us a place to stay and we're booked up. They made a suggestion for another place and that's where we stayed. There was no way to contact booking.com to let them know that their service failed us. Absolutely do not ever use booking.com.

Going through the booking process it said I could cancel at anytime. Right before booking it put this big red flag up of how much I am saving and how great a deal I am getting and right below that says I can cancel at any time in GREEN. What you don't see (and they put it in TINY BLACK PRINT in the hopes that you don't) says that for that booking, cancellation is non-refundable. They entice your eyes to the red and green print to fool you into thinking that booking is with free cancellation. They are a total scam!!! DO NOT USE THIS WEBSITE!!!

I would just like to write few words about our experience in Sardinia Italy, with our booking. We booked a villa through Booking.com. In Sardinia that was supposed to be available from 28.06.18 - 3-07.18 and twice person for villa has scammed us, your company hasn’t been very helpful, so we decided to take this further and 12 people who got affected by this situation will all go to have a say and leave negative reviews everywhere they can, also making sure that papers are informed and everyone that we know will never ever book through your company.

I was looking to book a hotel room for one night and when I went to book the hotel it said I had to have an account with Booking.com to book it. Before I created my account and gave my information it said I could cancel the room for free and that I wouldn't be charged until my check in. Well needless to say I gave my information and then I decided not to get the room. Well they ran my card three different times anyway and charged me the room I cancelled the same day I booked it. This site is a scam and needs to be shut down.

I was trying to make a refundable reservation on Booking.com and when I finished putting in my personal information, the reservation showed as NONREFUNDABLE!! I did not want nonrefundable, so I immediately called Booking.com and the Hotel (Hampton Inn in Portland, OR- Clackamas). I was treated quite rudely and told that there was no canceling. I told them it took place seconds before and I did not authorize a non-refundable reservation. They told me I will have to pay anyway.

I was looking for a condo in Destin Florida that had a boat slip, and that was walking distance to the beach. I found a condo through Booking.com which is called Harbor Landing. The dates that were available were June 18, 2018 and departing on June 23, 2018. I paid a total price of $3275.00. I felt that the price was high for only five nights but it is a big place and had everything we were looking for. Our vacation was getting close. I decided to check on our reservation with Booking.com and there was a new total of $3607.75. That is an increase of $332.75. I was not informed of this change. I called Booking.com and they told me that they were sorry, but for reasons unknown to them the taxes were not added when I was given my total and agreed to the price.

I booked hotels twice through Booking.com in Jan and Jun 2018, ending up with wrong beds every time. I booked 2 double beds room and paid in full. The reception desk told us it was 1 double bed room and there was no other room available by the time when we checked in and we couldn't get refund. We were told they could not change room for us because the room was booked through a 3rd party, not directly through the hotel. So be careful when you book hotels through Booking.com, you may have different rooms as you book. Very bad experience, I will never book hotels through Booking.com anymore.

I made a reservation thru Booking.com for a 11 day stay at villa in Sardinia. The host ask me for damage deposit a 1.500 EUR and it was officially on Booking.com website. After consultation with customer service line was the recommendation to pay the deposit or I lose my reservation with 100% penalty. After that my reservation was canceled by Booking.com and ever since that time I’ve been unsuccessfully try to get my refund. The last I heard from the host was that the refund would be credited back on the 20th of June. This was reiterated to me by a representative of Booking.com. Since June 20th, I am not able to get a response from Booking.com regarding this. I strongly encourage people to avoid using Booking.com for their reservations as the service is pathetic.

I made a reservation thru Booking.com for a two day stay at Pop’s Place in Roanoke, VA for the 2018 Memorial Day weekend. The host used my credit card for a $200 security deposit three days before my stay. The charges for the duration of the stay was taken a day later. The initial agreement was to return the security deposit within 8-14 days after checkout. Ever since that time I’ve been unsuccessfully try to get my refund. The last I heard from the host was that the refund would be credited back on the 20th of June. This was reiterated to me by a representative of Booking.com. Since June 20th, I am not able to get a response from Booking.com regarding this. I strongly encourage people to avoid using Booking.com for their reservations as the service is pathetic.

We rented a apartment, but read the FINE PRINT! You have to wire a deposit to the individual's bank account, outside of Booking, with no guarantee you will be refunded. I called Booking and they said it was in the fine print and they didn't care if I got my money back or not. To get my money back I had to give the individual my personal bank account info... I am not doing that! So I lost my whole reservation, and Booking said they don't care.

My family and I rented via Booking.com an apartment in Valencia, Spain with Genteel Home Conde Ibarra. Bottom line: They would not communicate with us, no one met us at the apartment, we had to rent a hotel last minute. Booking was dismissive, Genteel was downright rude. They kept 100% or our money and we spent not 1 minute in their apartment. Booking was complicit in this. We will NEVER use Booking again.

I emailed them again, this time pointing out to them that my credit card was charged in dollars directly, and asked them to please clarify which part of the contract stipulated that they didn't have to reimburse the full amount charged to my credit card. They opted instead to reimburse the difference, so I am satisfied.

I created an account with Booking.com, booked a reservation and logged in the next day to cancel it which was in the time frame to do so. The first page was asking me if I was still interested in the hotel. I went under my name/my dashboard to the bookings tab to cancel the reservation and it said ALL (0). I assumed the reservation did not go through. Over a month later I saw the charge on my credit card. When I log in today, it still say booking ALL (0). To date, I have not had any resolution to this matter. The customer service reps are very nice and even though they agree with you, they are unable to help you. DO NOT USE BOOKING.COM.

They took out full amount of booking when only 70% was supposed to come out, then charged me for all the extras that were not mentioned. This has put a damper on my holiday as I can't get a real reply from them or hotel I am staying at as that is under a different name to Booking.com.

I always use Booking.com and I have referred so many friends and family to use them...without being paid! But never again!!! I found our hotel for 200 less and they have gave me the complete runaround! I’m not stupid. June 25th is the cut off for canceling my room with them and I know that’s what they're doing! I’ve sent everything they ask me to! Do not go through them. Pick another one... Better Business Bureau is my next option looks like!!??

Rent a vacation home then get your CC charged some $500 more, and it's not a security deposit. We have been renting vacation home online since early 2002. We have been using VRBO for many years. We did read a review this year that someone saved $230 by renting from the main rental site, not others sites that then charge more. So we found a vacation home on VRBO for $1,900. In checking other sites my wife finds the same house for $1,720 on Vacasa website. Nice, I check and it's listed on Booking.com for $1,500. My wife was surprised that Booking.com now does vacation rentals.

We made a reservation at Radio City apartments, 1231.770.081, in NY for the 25 - 28 May through Booking two months before our stay. Following our first reservation we made a phone call to Radio City apartments, which confirmed that the reservation was correct. Two days before our stay we send an e-mail through Booking.com specifying our arrival time. Radio City apartments confirmed the e-mail and the reservation.

I was getting calls and messages and invoices from both Booking.com and the vacation homeowner. In the confusion I missed a deadline for a return of a deposit. The homeowner agreed to extend the deadline and all worked out well. I prefer in the future to book directly.

The hotel American Inn in Columbia SC that is on their website is a filthy place with drugs and prostitutes on the property. We contacted Booking.com to refund money so that we could go somewhere else and after being on hold for 10 minutes and then given the runaround they hung up on us! We were 5 ladies in town for a concert and it was the worst experience we have ever had. The Uber driver that brought us back from the concert told us to get in our rooms and keep the doors locked! Needless to say we didn't get much sleep and had to drive home the next morning. We will never use Booking.com again and whatever you do please do not stay at AMERICAN INN in COLUMBIA SC!

I booked a hotel through Booking.com. The booking was confirmed, the price confirmed. A credit card number was given to guarantee the booking. The money was to be collected by the hotel upon arrival. Before my arrival my credit card was billed for both nights at a higher rate plus a 200.00 refundable deposit. When I protested the higher price for the room, I was told there is one rate for paying right away and another rate for paying upon arrival. This information was not given on the Booking.com site. The hotel was kind enough to give me the initial advertised rate and I got my damage deposit back so all is well now. I recommend booking with hotels directly to get the true story on the price and guarantee the room. Also Booking.com gave the hotel 3 stars and decent reviews but it is old and noisy and in a bad part of town. I will next review the hotel.

Booked room thru Booking.com and it said we had a room with 2 beds and 1 pull out sofa. When we got there it only had 2 beds. Plus I put 2 adults and 3 teens. We got to Breckinridge Inn to check in and they only had us for 2 adults 2 kids. The manager said Booking.com does this all the time. They said one thing to sell a room and do another. My advice don't go thru Booking.com.