Booking.com Reviews

Booked a room over 30 days ago with Booking.com. Have a confirmation number and a PIN number. Got to the hotel they had nothing. They had one room left. It was disgusting. Had a miserable weekend. Going to remove the app for booking.com and never ever ever use them again. They had one job to do and they couldn't do it then their customer service told me it wasn't their fault. Wrong answer. Thanks.

WORST! We booked on Olive Tree Residences 3 months before Dec. 30, 2019 but cancelled our booking at the time we were there for check-in. Our family supposed to spend new year there but ruined by Booking.com. Don't use their services for they will ruin your vacation and will regret it entirely!

We book about 50 nights per year via Booking.com. We booked a hotel in Jaipur and authorized a charge to our credit card for the amount that Booking.com advised (written in blue) plus taxes. It was only when we called the hotel to book a taxi that we were told if the INR8000 surcharge that would be applied. Apparently this is written in fine print on the confirmation email sent by booking.com. I would question if this is legal. Heather at booking.com was extremely unhelpful. I will never use this site again.

Misleading price quotes on Booking.com!!! We booked over booking.com a hotel in Jaipur, India and their site quoted for one night Chf 90. My credit card was debited Chf 90. When we arrived at the hotel we had to pay an additional Chf 110. Reason was a clause in the fine print on the hotel website that additional charges per person will be charged. No mention or reference on booking.com of these additional charges. Booking.com didn't assume any responsibility. Be careful, the quoted prices at booking.com are misleading! I will never book with them again. We used to be a regular customer.

Booked a hotel and needed to change the date by one day. When I changed the date online, it canceled the booking altogether. I needed a room for our family in NYC so I booked another hotel. Same site. Went on our trip. Booking.com charged us for one night saying we didn't cancel. Also, there were lots of hidden fees and we would have come out cheaper to just book through hotel. Don't ever use this site. I should have gone to the reviews first.

Reserved a room for Nov 30 2018. I was charged twice for the same room. When I contacted Booking.com they said 10-15 days, then they said 5-7 business days for refund. Till now have not received the refund. Very frustrated. Horrible customer service. THEY ARE A FRAUD AND I BELIEVE THEY STOLE MY MONEY.

My family used the site and reserved a room at the Fairfax Hotel in Washington DC. The price quoted by Booking was $101 with no additional fees and advertised that this is the price I would pay. It turns out that the price I paid was $170 due to an additional $70 in fees not shown on booking.com. Luckily for us, our trip was for one night but if we booked for a week and found out that our hotel stay would’ve been an extra $500, our vacation would’ve been ruined. I just don’t want someone else to fall victim to their misleading advertising.

Booked and paid for our hotel in Playa del Carmen, Mexico. Nice hotel, great staff; however, Booking.com kept our money instead of reimbursing the hotel for a 6-night stay. Sitting in the hotel lobby now, trying to figure out how to get our refund in order to pay hotel stay. Huge headache!

I booked hotel for two nights a week before we were supposed to go. The day after I got sick and called booking.com to help me and changed the date for the weekend after and they sent me an email that the hotel agreed to change the date and whether I want to confirm and I called them and confirmed it. Now, the day before the hotel send me an email that my booking was a no show and they charged me a night for that and that I don't have any booking for tomorrow. I am very disappointed.

Booking confirmation **. Price drop of 30% in one week – price drop guarantee refused. I booked Swissotel Hotel Phuket Patong Beach on December 19th 2018 for 6 nights for THB 38,908.88, room category Premier Pool View Room (the lowest category room) including breakfast, which is a non-cancellable booking. Yesterday, December 27, 2018, I searched Booking.com website and app for the same property – the Premier Pool View Room is sold out. The higher category room Swiss Advantage Room is available for the same dates, including breakfast, on a non-cancellable basis for THB 30,854.10. I called your call centre for a Price Match discount and got the following message:

We are on vacation and yesterday we checked in to Southwind Townhomes in Biloxi Mississippi. We arrived at 3:30 and checked in at 4:00. We went to the office with complaints and they already left. Even though the sign said open until 5:00. I called the number on the door and told Mary the townhouse was not cleaned. It had poop on toilet seat, blood on soap dispenser, food in cabinets, dirty refrigerator, napkins in sofa beds, stains on bedding. The entire home had a stank, and there was mold on the backside of the TV in upstairs bedroom. She told me she would contact owner Eric and call me back. She did call back within 15 min but when we stated we was not waiting until the next day to get the house cleaned and told her we wanted a refund she threatened to call cops.

I booked through Booking.com last night for a trip to New York next Oct. I clearly selected the pay at property option & confirmed my booking. Went about my business & thought no more about it. Until I was contacted by my bank this morning about fraudulent activity on my account, it appears that Booking.com sent my details to the hotel with a nonrefundable booking & authorized full payment to be taken. I did not approve this. I rang them straight away & was told firstly that the payment was pending & asking me to contact the hotel to have them cancel it.

I booked a hotel room in Singapore from a Philippine website. All the charges were in Peso which I am ok with. The cancellation fee was Peso was 832.65 when I cancelled 30 minutes after booking as my daughter said she could put me up. Then I got a message the cancellation was SGD 832.65. Nowhere in my booking was any mention of Singapore dollars. The Booking.com guys said, "Contact the hotel to sort it out." I have but not surprisingly they have gone quiet. Now I raised a complaint with Booking.com saying they were primarily responsible. They have since gone quiet. Any bright ideas what I can do next other than contact a lawyer which will cost more money. I noticed on my credit card that they have charged SGD 930 - not even the 832.65.

I chose booking.com to book two suites at a hotel in the BVI for the "guarantee", since I never stayed there before. The hotel didn't have any suites reserved upon my arrival, in fact, they didn't have suites as described by them or booking.com at all -- and booking.com should have checked that before they guaranteed it. (Besides the hotel shouldn't allow it booked either.) Booking.com was supposed to refund my stay, but it took six months of fighting for a refund from the director who complained about the amount of the refund -- as if that was my fault, and then he only gave me a partial refund. His only care was whether I would give booking.com a good review. The answer is no. Not after that experience. I won't use them ever again.

I recently made a booking on Booking.com for March 2019. Booking offers the 100% refundable should I decide to cancel. As my travel dates were so far off, I decided to take advantage of the offer of 100% refundable cancellation should I decide to cancel my reservation. The booking was made in late November 2018. Okay, I did not notice the small print... It said that the hotel I was booking was authorized to take a deposit or the total amount of my booking... Well I certainly did not expect to be charged the full amount in November 2018! 5 months away...

Customer service was horrible, staff was horrible and Booking.com are liars and thieves. Booking promised me that after booking my room for the wrong date they were going to follow-up until they were able to resolve the issue since it was done 2 minutes prior to me calling them. They didn’t call me back nor did they follow up. I am starting a post on all travel site to protest against using Booking.com. To be honest you don’t save any money using these sites. It’s best just to go through the hotel itself because usually the price is cheaper and there is always more flexibility. Booking is a lose, lose situation. They took money for a stay I never went to.

Such a pathetic experience booking stay from Booking.com. I booked a stay in Goa from 29th Dec 2018 to 1st of Jan 2019. When I tried to reach the property I booked phone number they provided was switched off all the time. And when I said the same to Booking.com customer care they didn't initiate the process to refund as the policy was non-refundable. None of their clause says if the property is not reachable they have to refund. They are the big time cheaters. Don't ever book property in Booking.com.

AVOID! After being sent a link by a friend offering 10% off for new customers, I followed the link where it said minimum spend £40 receive 10% off as a reward. No other T&C mentioned or link to any given. After selecting my hotel and room type I saw a note saying 'Great choice... Receive your reward after we confirm your stay' so I went ahead with my booking... But when I received the confirmation I saw the 10% had not come off the advertised price.

I booked a hotel through Booking.com five weeks in advance but had to change the date to a day earlier. I attempted to make this change within the hour of my initial booking. I was told that I would be charged regardless, though they would try to contact the hotel on my request to make an exception. I was emailed back by them promptly stating that the hotel was unable to accommodate this request. In speaking with the hotel, I found that no request had been made. I am now paying for two hotel rooms simultaneously at Christmas, where I just wanted to provide a nice surprise for my daughter. I am very disappointed and would appreciate if someone from Booking.com would be accountable to this. This completely broke Christmas for us this year. I can't state how disheartening this is.

I am new to Booking.com and got "sucked" into its promotional. I recently have to change a booking due to family reason, the website "pretended" to negotiate with the hotel and then come back to say that the hotel is unwilling to change the booking therefore I am to forfeit all the funds paid upfront. Yet when I contacted the hotel concerned - expensive overseas call - it is the Booking.com. Don't be conned by the pretend niceness.

We reserved a non-refundable room. The day before we were to leave we found out the area was under extreme weather warnings and tornadoes had touched down in surrounding counties. We called booking.com to try to get a refund because we would not be able to leave. We even asked if we could delay a day until the weather cleared. My wife filed a complaint and they said they would get back with us. We were told the morning we were to leave that the weather was not a good enough reason and had to pay a cancellation fee, which was the full cost of the room. Crazy and not worth dealing with to get a better deal. Even the hotels do not like dealing with them. When I called my hotel they would have had no problem cancelling but booking.com refused. I hope someone reads all these terrible reviews and does something to help consumers scammed by this company.

Paid for and checked into hotel. On arriving wife used bathroom - called me in. Basin sink had hole in so water went straight on floor. Toilet seat fell off. Shower was hanging off wall. Rubbish left in draws. Bedsheets not changed. So we checked out immediately. Asked for refund. The hotel told us to talk to Booking.com. We did no help whatsoever take money and no help in situations like this at all.

Booking.com took my money. The product that I had paid for was not delivered. They refused to correct their error. They have not refunded my money. I believe it to be a criminal organisation. Never use Booking.com.

Made a booking, and had to cancel due to unforseen circumstances. To date I have not received a refund. Do not use. It has been over 1 month now since I canceled and Booking.com are not doing anything at all sir.

I had made reservations for a small hotel near my military base for my girlfriend and I to stay during New Years. Due to unforeseen circumstances, I need to be back in NJ during that weekend so I tried to cancel my reservation. The reservation I made was non-refundable so I figured it was a lost cause but worth a shot. I called Booking.com and originally they seemed very helpful, confirming they would call the hotel GM the next day because he was not working at that hour.

We booked for November 19 to 23, 2018 thru Booking.com but because of unforeseen event, we had to cancel our booking. They confirmed our cancellation but to my dismay, they still deducted the whole payment of our booking in my debit account. In the policy, it was stipulated that there is a cancellation fee, but not the whole payment of the booked dates since it was cancelled. I tried contacting them and they said they will look into the refund but after how many weeks, I haven't receive any response yet. I think they are just all about money, they don't care if the clients are satisfied. I don't recommend this site. Please don't wait to experience what I went through. Use other legit booking platform.

Total frustration and waste of time if you book through Booking.com. Booked a condo in Cartagena, Colombia for eight people plus also a newborn baby for next week. It was booked 3 weeks ago. I received an email with a cancellation due to invalid credit card but I contacted my credit card company and they tell me there were no attempts to process the transaction, the funds are available and credit card is authorized for international purchases. I contacted Booking.com and they told me that they could not verify the card and their suggestion was to create another one for the same property. I did. Same response.

We booked a hotel in India via Booking.com. Had hard time in finding the hotel and top of it hotel service desk was not answering our calls. Imagine just landing after 30+ hours journey and out of airport and spending 2-3 hours in finding the hotel itself and single women in a city like Mumbai, India. We called Booking.com customer service to find some assistance but of no help. Instead solving the situation they started questioning back and forth and backing up hotel property. Why don’t they understand, their lively hood is running based on customers like us... On top of that, the representative hung up the phone :(... Not humane...

We are working with Booking.com for the past 3 years, but it is enough. Every time we ask their help in any matters, are not available to guide us. If we reply to a customer complaint by explaining the situation, they will not post it, saying to calm down, and choose our words, although is a very polite answer. Anything we request, there is nothing done in the hotel favor. Not to mention the high percentage they charge for every booking. Soon as I can, I am done with Booking.com. I don't recommend to anyone.

Horrible. Do not use. I booked a room for two days over a month before arriving in Brazil. The night before I was to check in my confirmed reservation was canceled. The hotel said my card was invalid but the card is good and I called my credit card company to confirm no attempt was made to charge my card. The hotel simply gave away my room within hours of sending me the email. Booking.com did nothing to fix the problem and told me it was bad luck. No accountability whatsoever. Total scam!

I book a stay in Florence using Booking.com. According to the hotel's policy I would be refunded all the money if I canceled before 12th December 2018 (the trip was booked for February 2019). They charged the full amount promptly. I did have to cancel the trip and I did it well before 12/12. 30 days passed and I didn't receive my money, nor a response from the hotel (Macci Number Eight in Florence). So I complained to booking.com, as a result they asked me to send them the bank statement proving that the hotel actually had taken the money off my 6 bank account. I did that but I never heard from booking.com again...

I booked a hotel in Turkey for 13 people (TUI Magic Masmavi in Belek, Antalya) on August 8th. On the day of arrival, while I was in the plane, hotel emailed me that my credit card is invalid and they cancelled my reservation. Interesting enough, they were also able to sell those rooms in 3 hours interval between the email and my arrival to the hotel! Also, one of their managers found me another hotel and I had to pay an extra $5000, WITH THE SAME EXACT CREDIT CARD! I have to add that my bank doesn't have any records of their attempt for the charge either!

I am Azim. I booked hotel (Hotel Aeroporto Suites) for my family in Delhi for 2 nights. From airport I directly took taxi and reached hotel. It was the 100 percent confirm booking. When I reached the hotel man said there is no room available and was saying something he already given 15 rooms to some party like that. He was saying that, "We don't take booking from booking.com because we have no tie up with them."

Me and my wife went on a trip to the Bahamas. After the first night in our "resort" we checked out and switched to another place. Our original resort was booked thru Booking.com. I called them before checking out, made sure that our trip was refundable. The person I spoke to told me the nights we didn't use would be refunded 24-48 hours later. The resort also said they were okay with refunding the website as soon as the refund request would come thru.

I took my 5 year old grandson and daughter in law to Germany last week to visit the Christmas markets. We walked for an hour to find our accommodation, and then finally called the property to try and get help and whomever answered had no idea what I was talking about. I called Booking.com and was put on hold for 33 mins and my phone bill is $55... They come back on and just to tell me where I’m to go which I already knew but couldn’t find. I advised them we had asked a taxi driver, people on the street, stores, restaurants and no one knew where the address was. No offers from the property to meet us... Nothing. Eventually my daughter-in-law has enough, my grandson was crying (we had flown 9 hours, then a train etc so he was exhausted) and booked something else.

I have been debited numerous times by a vendor through booking.com - I have asked for their assistance but they are not interested. Rather use a mainstream website of repute. These guys are useless - useless - useless.

I booked a room for $110 USD but I had to add a room later and realized that another site has better rates. I could have paid $150 for two rooms. It advertises a Price Match but makes it impossible for you to get a refund.

We booked a room in Auckland New Zealand, we fly up from Wellington. When we arrived at the hotel with our confirmation email we were told that we had canceled our booking. We had never cancelled our booking as we were going to a show. The hotel was booked out and because it was such a busy night in Auckland we had to try and find last minute accommodation. I would never use Booking.com ever again and we will be telling everyone we know to never use them. They are absolutely the worst that we have come across.

As a Booking.com customer I've received an Booking.com e-mail: "Want to earn an awesome cash reward for you and your friends? If the answer is yes, just share this link with your friends. All your friends need to do is book using the link and stay at their accommodations. Then they’ll earn US$25, and you’ll get US$25 too." My friend booked & stayed the reservation #** and, needless to say, Booking.com failed to fulfill, claiming technical error. They should be denied doing business in the US.

Booking several hotels as part of a trip I saw their wonderful low prices. What they neglect to tell you is their "TOTAL PRICE" actually does not include standard tax which in this case was 30% additional. Moreover I was charged an extra 10% on top of my guaranteed price for no reason at all. When contacted they made it clear it was all my fault about the tax and it is clearly stated (in super small print only on one part of your booking email. NOT online). The extra charges they took zero responsibility for and said I had to submit a ticket and they would research it. Moreover, my bookings were made with the "pay at the hotel" option yet all were charged more than 2 weeks prior. Booking once again says it's not their problem.

My wife and I booked a hotel in mid August in New Orleans for a rare vacation early in October. The booking went through fine for our Deluxe Queen Room. Everything in our confirmation looked good. About a week before we were due to fly to New Orleans I received an email reminder from Booking.com reminding us of our upcoming vacation, including the details of our booking in "1 Queen Bed Petite Room." There was obviously a mistake so I contacted Booking.com "customer service" to get this corrected. The booking was not corrected before our stay and over the course of the next two months all emails and phone calls with "customer service" at Booking.com have resulted in nothing.

I booked a stay through Booking.com, and their webpage wasn't working. I went back and booked again successfully, and then cancelled the reservation a few days later. Turns out the first attempt was successful, but confirmation wasn't sent to my email, so when I cancelled the second reservation the first was still active. The hotel charged my account when I didn't arrive, and when I contacted Booking.com they were very nice, but completely ineffectual. They contacted the hotel (whom I had already contacted), and when the hotel management said that they wouldn't refund, Booking.com threw up their hands and said there was nothing they could do. I will not be using this site again.

The rewards program is a scam. Share your link with a friend, after your friend book and stay using the link we both get 20 bucks back. That is false and they lie and make up an excuse not to honor the reward. This has happened to me 3 times and I am currently on hold with to tell me what happened. Well they wasn't able to tell me what happened so this in my opinion is a scam. I did everything according to the terms and conditions of the program but they refuse to honor their own program. I can't wait for a security breach happen and our personal information gets exposed. I am going to be the first to file a lawsuit.

I was quite happy with the Booking.com app to book my accommodation abroad, however if you have any problems, they take zero responsibility for anything and they are not very keen on helping you out!! For future reference, I will book through Expedia instead.

Made a booking through BOOKING.COM. Sanctuary Apartments is the company that provides accommodation in privately owned apartments in the building of Freshwater Place. Booking.com stated no charge to credit card YET SANCTUARY APARTMENTS charged the full amount on the day of booking $3000 for accommodation in 12 months time. No notice they were going to do this. Still waiting on a refund, they don't answer their phones. I have since read reviews about how unprofessional they are. BE AWARE OF BOOKING with SANCTUARY APARTMENTS - SouthBank area of Melbourne.

Booked a hotel months in advance and received confirmation from Booking.com. Two days before my trip I received a notice that the hotel was over-booked and they could not accommodate my reservation. They said they found another hotel that was just as nice and for the same price. The hotel is not as nice and the price is higher. I called the original hotel who said they did have rooms available (but at a higher price) and the problem was that Booking.com never confirmed the reservation. I booked directly and they gave me a discount because of the situation. I will not ever book with Booking.com again!

I booked a hotel through booking.com Hotel Crowne Plaza Brussels. As I was going through the process I was looking for a hotel that allowed cancellation as my friend was unsure if she could make it but we wanted to secure rooms in the same hotel if she did. I found one that said I had until the 7th December (the date of our check-in) to cancel my booking. I was also prompted that the rooms were going fast and that there were only 3 left.

Booked a room in Michigan. Turned out they booked it in New York. I called cancel. They still took my money more than I allowed them and agreed to. I call that fraud by conversion if anybody else has experiences and you will know how it feels to be ripped off.

We booked an “executive suite” in LA two nights with Booking.com. When we arrived it was a dirty smelly student dormitory. We immediately complained but got no help. We left after one night and booked another place. When I tried to get refunded by Booking.com they simply said that the manager of the place offered 70 dollars compensation, but we paid 220 dollars per night. I told Booking.com we should get our money back since it was falsely sold as “executive suite”. In the end we got 90 dollars back after talking to Customer Service Manager Courtney **. They have bad attitude and do not help a paying customer. I have booked 46 trips with them and spent tens of thousands of dollars. No more.

Booked a two night stay 30 days in advance through Booking.com at a rate of $318 for both nights...they do not break down the price for individual nights. Setting aside the fact the hotel was not as stated (4 star), imagine my surprise when I paid upon departing and the total cost was $495. Total cost with taxes should have been roughly $360. Long story short, it has been determined that the error was on Booking.com. Hotel said we had two Upgrades. Booking said no upgrades. BIG runaround. Then I remembered a similar incident with Booking.com years prior where I booked TWO nights stay only to be told by hotel we only booked one night. Yes! Booking advertised two nights for the priced we booked at, only to revise it to one night stay for the price of two. BOOKING.COM NEEDS TO BE SHUT DOWN and the proof they are corrupt and breaking the law is reflected in the nearly ONE THOUSAND ONE STAR REVIEWS!

Booked 2 bed apartment for one night in Dublin near Customs House Quay. I received call from the owner of the property to be told Booking.com had double booked the apartment even though I had fully paid and received confirmation number. He kindly got Booking.com to ring me who offered me 'alternatives' but I had to cancel my booking, wait 7 days for a refund, rebook again and pay in full including a €200 damage deposit - the customer service agent Ahmed was as helpful as the system would allow but his cowardly supervisor would not speak to me on the phone and I basically got no compensation for their error. I will NEVER book with them again and I am going tell all friends and family to avoid this website who clearly don't care once they get your money. If they mess up... you still have to pay!

November 15th - 18th we made a reservation through this site. When we go to the hotel it was rundown, had homeless people on the lobby sleeping, was under construction and the room was crappy. It had mold in the shower, floorboards were coming up off the floor and wet. The hotel wouldn't refund us and basically said, "Tough luck. Sorry," and that they make commission off out booking through this site. Booking.com had the hotel up with 4 star ratings and great pictures and put up a front that this is a "great hotel" to stay at.

We used Booking.com for our 5 night stay in New York. 72 hours before we arrive we get an email telling us our hotel is cancelled due to an invalid credit card. We phoned the credit card company only to be told our card was perfectly fine, in fact there was no attempt by the hotel to use the card. I will never use Booking.com or the Best Western Hotel Group ever and I would suggest to anyone reading this - think twice before using these cowboys.

I made a reservation this morning, December 1, for this evening through tomorrow morning, December 2. I'm very detail oriented, and made sure to triple check all of my entries throughout the process. When I checked my email for the confirmation, the dates listed were December 11-December 12. I immediately called customer service, at which time they said they could move the reservation to the dates I selected, but the price would be nearly double, even though the website has rooms listed at the initial price. So essentially I still had to pay for both of the nights in the end, and they didn't help me whatsoever. I'll never book through this website again, and I don't recommend anyone else use it either.

I had booked over 2 months in advance, via Booking.com, a single room at Hotel Cozy Inn, Bangkok, from 21st Nov'18 to 30th Nov'18, which was confirmed by the hotel, however about 3 days prior arrival Bangkok, the hotel requested me via booking.com to cancel the room. However booking.com clearly stated in their mail to me, to ignore cancellation if I was not in agreement. Booking another hotel at the last minute, would have cost me steep additional expenses. When I arrived at the Hotel, I was told by Hotel Cozy Inn reception, that my room was cancelled. This was a rude shock.

Our hotel was awful so we left early. Front desk of the hotel states they'll give us a refund. Front desk also sent us an email on their company letterhead stating we need our money back. We send this documentation to Booking.com. We get one email, then NOTHING. Customer Service doesn't care about responding to you. Even though we have PROOF that we need our money back, they are still taking their time doing it. Needless to say, I'm going on six months trying to get my money back. We're never going to use them again.

As a host I can say that I have found this company hopeless!! I had 3-holiday apartments listed with Booking.com and have been listed with them for several years. Never again will I list with Booking.com or work with them. They charge excessive commission, their service is lousy and don't collect payments in our area. My worst gripe has been the frequent cancellations and no-shows. Because no payment is collected by Booking.com it means I have lost revenue and wasted time preparing the apartments. Last week alone we had 3 no-shows all via Booking.com. All the other listing sites we work with are far superior to Booking.com. Airbnb has been fantastic to work with. Home and Away is another very good company to work with. I have dumped my association with Booking.com and have zero regrets about that and wish I had done so years ago.

Booking.com is the absolute WORST booking site to choose to reserve a hotel. I reserved a hotel room, but meant to cancel the room, however I did not. When I called Booking.com, they basically said that this was not their problem and didn't help me. I was not aware of the cancellation fee or the details of not canceling a room. The details and stipulations of reservations are NOT made clear and if something happens and you don't correctly cancel your reservation, you will be charged the whole amount, BY BOOKING.COM NOT THE HOTEL, instead of only being charged a cancellation fee.

We made a reservation 6 months in advance for a stay at an all inclusive resort in Baja Mexico for a Christmas vacation that included two rooms, one for us and one for our 3 adult children. Three weeks before our planned trip Booking.com canceled our reservation leaving us holding thousands of dollars of non-refundable flight tickets. After 6 months they said they emailed us 2 weeks before cancellation that our credit card could not be authorized. This was actually true since the credit card we booked the trip with originally with was compromised, a common thing these days, and a new card issued by our CC company. The problem is we never received any email notifying us of the problem or a phone call, just a cancellation notice. We could of re-booked at the current rate, a minor $5,000 increase! This company must be a small operation operating out of some garage, stay away at all costs!

I am a vacation rental owner. Booking.com was supposed to collect payment from guests for 3 different reservations. The guests have already stayed, now I'm being told that I was supposed to collect the money. I never had any access to their credit card info. This is a shady company that now owes me $3500 and they keep blaming it on me.

I booked a room for a trip to Italy through booking.com. Couple of months after making reservation received an email to "update" my credit card info, which the property had already received when I made reservation. Called and updated all info with booking.com and the agent told me my reservation was fine. After my trip commenced, got another email threatening to cancel my booking if I didn't provide updated credit card info. Replied to the email with another credit card just in case there was a problem with the first one.

I was booking directly to hotel website and found that there is no option for cancellation. I checked with Booking.com and found that I got the option @ 60 dollars more. I booked and immediately received email from hotel that I have only 24 hours to cancel else my full money will be charged and I will have no option than to visit or waste my entire money. I called hotel and Booking.com more than 20 times and no one was giving me the right answer. Later hotel updated me that Booking.com don't want to refund you or ask them for the conference call which finally I asked for and within 10 mins I got the email for full refund. Seriously you need to grow up and give respect to the customer time. It's so annoying and I will never ever take chance with Booking.com.

Booking fees and "extra" charges are not explained on this site, nor are they itemized until you have paid in full and receive a confirmation email from the property management company. It was explained to me that the amount charged ($170.00 for the "booking fee" alone) was paid because Booking.com gets a percentage of the property rental. Seems like bad business that the renter is paying the profit. Shouldn't the property owners be paying the "profit fee" for using Booking.com? And the hidden fees from the property owners are never explained when using this site to book a rental (home, hotel or otherwise). It's when you hit confirm, put in your credit info and receive that confirmation email that you learn just how much "Extra" is charged. For us it was close to $300.00.

This has to be the sorriest company I have had the experience of dealing with, they canceled my reservations and so I had to rush and find something else, of course everything was higher, I contacted them and told them this, they assured me they would refund the difference. After 7 separate calls, managers that promised to call, that never did, assured the case was escalated 3 separate times, of course I have seen a dime, it has been over 3 months now, I am in the process of contacting my local tv station, I want them exposed for what they are. 5 SEPARATE CUSTOMER SERVICE PEOPLE ALSO, I HAVE KEPT ALL E-MAILS AND NAMES. This company is a joke and flat stole my money.

I booked Furnished apartment in Dubai. I received a message that the booking did not go through as credit card declined. Immediately, I directly emailed the property agents to resolve the issue. No response. Since, then have called Booking.com thrice, made international phone calls and put hrs of time discussing the issue. They said no issue the booking will remain as non-refundable. The next day I receive a message, booking has been cancelled. Also, on the website the property has increased the pricing more than 2 folds. Summary: 1) I missed booking other properties because of this deal and now pricing for other properties have gone up. A financial loss for me. 2) My money and time is wasted on phone calls to Booking.com and property. DO NOT USE BOOKING.COM as they can't be trusted.

I travel to Kathmandu in Nov 2018. Booked and made payment after review Booking.com hotel wish list. Disappointed when dock hotel, they saying no booking go to them and reject my stay, but payment had charged. Though issue resolved after a long checking and go through unpleasant encounterment. The hotel Kathmandu resort room condition is actually bad and not as per review shown. They gave a room that's dirty, like 100 years never clean. No facilities, no hairdryer, all are no. It just an empty room, with the bed of mites.

I booked a hotel through Booking.com. During the booking process, without notifying us, they switched our booking dates to a different month. Before paying I noticed the switch and went through the process of correcting the dates. I proceeded to checkout verified the dates again and paid. Confirmation arrived by email and showed the dates had been set again to a different month. Immediately called Booking.com to correct the dates. Was put on hold for 20 minutes. They offered to rebook my family on the correct date for more than double the initial price. Instead we opted to cancel entirely and take a $25 credit they offered us.

I booked a serviced apartment in Tokyo for 18-22 Oct 19. It has been confirmed by the Booking.com + credit card secured. However, 2 days after confirmation, the Booking.com staff by the name 'Will' told me that they are now will cancel my confirmed reservation booking due to they forgot and yet to register for the rugby team coming for Rugby World Cup in Tokyo on same date (that eventually nothing to do with me). My conclusion, Booking.com is TRULY USELESS accommodation reservation company. If they can simply cancel my booking unnecessarily due to their fault and carelessness, they also consistently do to anyone including whoever you are. Please do not deal with Booking.com from now and onward.

Nov. 4 & 5, St. Malo France. On the ferry we called the contact for the rental in St. Malo at 7:08 p.m. She seemed unable to understand the English that we speak re: arrival time. In a second call, she said to call when we arrived in front of the building, and we did. She started saying our arrival time was "unacceptable." She finally showed up at the building and the trouble began. We were supposed to have 300 E cash for the damage deposit (always read the fine print!) even though we had paid in full for the place well in advance. Having just disembarked the ferry from England, we didn't have that amount of cash in Euros, so we asked where to find a bank or ATM or how to resolve the problem such as providing the cash the next day.

I booked Bridlewood Home in Calgary through Booking.com. While I was at the airport I received that the booking got canceled. The owner of the home informed that someone else booked the same room through Airbnb and paid advance. Response from Booking.com was pretty useless and disgusting. In my booking page Booking.com mentioned the booking as "no show" which is not the true statement. I was planning to post a blister review for Bridlewood Home but could not do so because of "no show status." I believe the review of the hotels in Booking.com itself is useless and waste of time unless all the people who booked hotels or houses are allowed to write review. In my case both Booking.com and Bridlewood Home both are responsible for bad service.

We were going to stay at the Extended Stay Dallas TX. The hotel was disgusting. Left 10 minutes after check in. Booking.com did nothing to help us get our money back. They had all the proof we stayed at different hotel, but still sided with the owner saying that we stayed until check out time. We send them a paid invoice from the hotel we stayed at, phone bill showing we called nearby hotels right after checking in at Extended Stay. We even called and emailed Booking.com after we got to the new hotel, but they had a nerve to say that disputing a charge after check out is impossible. Well, we won't be booking anything thru Booking.com and I'll make sure none of my friends or family do. Stay away. Also, the Extended Stay Dallas TX is rated at 4 stars at their website, whereas other sites are 1.8. What a scam!

Booked with booking.com and tried to cancel with 10 mins of booking, was advised a full fee would be charged for canceling, no answer on phone, unwilling to cancel. Clearly money is the only thing they focus on. Won't be using again or any company owned by them. Descriptions are usually inaccurate but it seems this is ok from them.

St. Petersburg Days Inn Wyndom was horrendous - double billed - clogged toilet - ac water leak - moved twice - no manager onsite - I am a young female traveling medical student. They nearly cost me not being able to access another room as they were holding double funds. 192 for 2 days turned in 488 - in addition to holding my funds claimed not to have received my complaints. Later retrieved pictures speak louder than words - John Gave me a credit to get another accommodation as it will take five days for my funds to be refunded - be aware of this location Days Inn by Wyndham St. Petersburg Central by the Denny’s people.

Booking.com lists substandard hotels. Consistently receives bad reviews from people who stay there! It booked the Penrose hotel in Philadelphia. One of the worst experiences I’ve ever had. Found hundreds, literally hundreds of reviews which confirm the hotel is a complete disaster. This was months ago. Booking.com still lists the hotel. I contacted the hotel, I contacted Booking.com directly, both to no avail. Booking.com does not care about its customers. It only cares about making money on referrals.

I booked an apartment through Booking.com. I was traveling with disabled family members, so needed a place to accommodate all 4 of us, with serious consideration for location. The unit I chose was a nice 2 bedroom, 2 bath place, mapped within a block of the Hollywood Walk of Fame and other landmarks. I was willing to pay almost $1100 for 4 nights because of this proximity. The reviews were great. I should have questioned those, since one gave the place an 8.3 out of 10, even though there were "cockroaches and blood on the shower curtain".

I went through Trivago and came across a good deal on a hotel. The deal was with Booking.com. Have used Trivago in the past and have never had a problem with the sites and I went through. I figured Booking.com would be fine. I entered in all my information reserving the hotel room and that's when the problem started. They immediately took out the payment 6 months before I was going to go on vacation. I'm not much on credit cards so I put it on my debit card and it cost a whole lot of problems. I said off right away to cancel the reservation and the cancellation fee was more than what they charging me for my stay at the hotel.

I have used them twice to books rooms, I now realize they promise you one price and a different much lower price pops up on the hotel site. It's like a bait & switch. Also, they don't price match like they say they do. Why isn't someone shutting this company in Amsterdam down. Don't use them ever, call the hotel directly and make reservations. DON'T USE BOOKING.COM, you will be sorry. Stay Away...

Beware!!! Fraud Alert!!! @bookingcom. Last night I booked this gorgeous home thinking it would be a wonderful vacation with my family. This morning I arrived to work and reviewed it on my computer to read the fine detail. I started getting a funny feeling that it was fake. The pictures did not match up. On one spot it said apartment. On another it said house. The owner would meet me us upon arrival on one place. Another place it said a code would be sent to my email and many other weird things that triggered me to contact @bookingcom. They stated that it was put under review and a team would be going out to verify the property.

I booked a room that had a description listing 1 queen bed and 1 sofa bed available in the room. So I logically expected that I was going to get a room with 1 queen bed and 1 sofa bed. When we got to the hotel, we were told that the website had misrepresented the room and that this was a common mistake with Btooking.com. When I called booking.com they stated that the onus was in fact on the hotel and tried to shift the blame. Honestly, after spending 7 hours driving, I was exhausted and frankly did not give a flying hoot who was to blame. Booking.com called the hotel and attempted to get us the room that I had initially booked (1 queen bed and 1 sofa bed). Believe it or not, booking.com then tried to get us to pay the higher rate for the room that was promised to us via their website.

I used this pathetic site a few times when I couldn't get a room on Agoda.com. It's ugly, and it looks like it was designed 10 years ago. I made a mistake with my booking, so I called the hotel to change the dates. They said they were fine to change the dates, but I needed to call Booking.com first. Called Booking.com, who happily told me they wouldn't change the date, wouldn't call the hotel, wouldn't do anything for me. I deleted the app, deleted my account, and I will never use them again. They have no clue how to keep customers, and I will on principle NEVER be their customer in a million years. Now that I read all these reviews, I realize why. They just don't care.

Booked a 2 bedrooms apartment in NYC in the Financial District. When we arrived we discovered our booking had been changed to a more student type accommodation and not the luxury one we were expecting. TVs didn't work and there was no gym plus the accommodation was shabby and uncomfortable. We complained to the management company while we were there but got no response so we complained to Booking.com on our return. We were offered $100 compensation even though we paid over $1600 for the accommodation. We have been told we can't speak to a supervisor as they don't speak to customers and it's our fault because we didn't speak to Booking.com while we were in NYC. Absolutely appalled at their customer service.

I booked with them then found a lower price they claim to price match. So I sent info in. I get a response 6 days later saying they can't match because our stay has already occurred. I replied with if it hadn't taken 6 days to reply it wouldn't have. So then they send a different reason they can't price match. Because it's only available on hotel's direct website. The thing is they really have no intention of matching prices, which is fine if you don't have it in bold letters saying that you price match. As you can tell from the reviews on this site it is just a company that says what people want to hear but really have no interest in the follow through.

I booked a vacation rental through Booking.com for a family trip. I received a confirmation number and even downloaded the app to monitor any contact with the owner. Reminders came repeatedly through email about our upcoming trip. We arrived after 5-6 hours of travel with young children to find the owner had decided to cancel our reservation and rent it to someone else. None of this was communicated to us by email or the app. Booking.com could not be reached after repeated calls and over 30 min on hold. The owner could not help us find alternative lodging either. I will not be using Booking.com again.

Booked a hotel through Booking.com with a guarantee of a great 5 star hotel in New Orleans with a rooftop jacuzzi and patio area, continental breakfast, and well I know something crazy and elevator that works. Well I got none of this. Everything was under construction and they didn't care at all what we were expecting. Being it was a home football game in town basically everything was booked up so I had no choice but to stay there. So I go though my trip and head home. Contact Booking.com to see if they can do anything as far as partial refund or hell a voucher for anything for all the inconveniences. Get a call today from some guy not even sure he told me his name and he tells me that the hotel has their money and that's that.

Website problems and ZERO customer service. We booked a romantic weekend in a quaint inn through Booking.com. We were contacted the next day by the Inn to say that they had no rooms and that this was happening repeatedly with Booking.com. I reached out to Booking.com and they were quite rude on the phone insisting they had done nothing wrong. By the time this happened, all of the other B&Bs and inns in that area were also booked solid. My wife's birthday was essentially ruined. After several calls, I was told to submit the receipt for the hotel I had to book (in a different town) and they might reimburse us for part of that. After several non-responses, I finally got someone to respond and was told that they weren't offering us any kind of refund. DO NOT waste your time with this company. Book directly if you can.

We own a home in Wailea, HI. Someone fraudulently listed the home for rent on Booking.com, Airbnb, and VRBO. Once we learned this we contacted all 3 sites to get them removed. Airbnb and VRBO have been responsive and removed the listing. I've called booking.com numerous times over a month trying to get it removed and it's still available to rent. Today I was told it's been rented 8 times starting next week. I've been told several times it will be removed but it's still there. I ask to escalate the call and they refuse and tell me they're working on it. Hoping no one shows up at my home thinking they're staying there only to find out booking.com has ignored my constant efforts to have it removed.

HIDDEN COSTS: CLEANING MORE THAN ONE NIGHT FEE. Beware of hidden costs at Les Galeries Marval; Neuchatel, Switz., via Booking.Com: ** for which 1 night at 180 CHF costs double at the end for cleaning apartment (standard rate 200 CHF!) hidden on the bottom left column in small fonts. No possibility for reimbursements despite the fact one hour of cleaning costs approx. 30 CHF.

I've booked a few times with Booking.com with success, but our last booking was a complete disaster. Hotel looked nothing like their photos. Sheets were unwashed, room was dirty, air conditioner looked like it had an electrical fire, door didn't lock. This was a 3-star hotel for over $220 per night in downtown Montreal. I expected at least a clean secure room. Because the hotel charged us upfront for all 4 nights, and neither us or booking.com could reach the manager (seriously he's a ghost), we couldn't get our money back from the hotel. Booking.com decided that the reviews weren't perfect so it was our fault for booking this place in the first place. We lost 900$ and booking.com says there's nothing they can do about it. Clearly, booking.com don't stand for their customers.

This site is a total sham. I booked a hotel through the site because they had a $30 cash back offer. After staying at the hotel, I never received the cash back. It’s been several months and through numerous email exchanges with their customer support and sending confirmation of the booking, they refuse to honor the offer saying the information I provided was not in compliance—whatever that means! Do not use this site. They are not going to honor any deals or offers.

Long story short!! Booked AA hotel thru Booking.com, which we didn't know until we came home. Worst experience with hotel service, room, etc.. Paid double for more points. Came home and contacted hotel which refused to do anything because booked with booking.com. Went to them. This hotel was for a stay in July.. because the hotel refuses to do anything, booking.com will do nothing.

So I checked my account this morning and I was shocked that my account was deducted by "unknown" whoever is liable in this matter. I have my online banking. I checked my transaction history. Unfortunately it only showed my latest transaction that was done last Nov. 2 with the amount of only 2.5 SGD only. I went to my bank to check the updated transactions. And they found out that Booking.com was debited my account 3 times with a USD amount ($457.38) times 3!!! Hell! that is SGD 1,894.06. I called so many times.

Booked an inn with Booking.com. Some time later I found a lower cost at another site. Recorded the offer (took photographs indicating offer and date) and sent to Booking.com. They instantly reacted with an offer to discount the distinction after we have finished our inn remain, and introduced the receipt. Recently I sent the receipt, and at the beginning of today I presented the record points of interest for the discount per Booking.com ask. Guarantee acknowledged and I ought to expect discount in 7-10 days. I am absolutely awed with the manner in which Booking.com handle such demand. The imperative thing is to ensure that the bring down value you find is for the equivalent correct thing: same lodging, dates, abrogation approach and so forth). Likewise, make a point to take a picture of the offer. This will have a date stamp which Booking.com.

I booked a room on 24th October with Booking basic deal, they charged me and I have no confirmation for my booking for 12 days, no emails, no PIN or reservation number. Then I contacted the customer service email and because I didn't have PIN Code and reservation number, my case is left unsolved while my card is charged 258USD for the booking. Until 7th November when logging into my account I see my booking confirmation number & PIN code & still no email confirmation. Then I have to book another hotel for my staying.

I had booked several hotels in the south of France and Italy with booking.com via the website and had my itinerary for my family organized. I was travel by car with my wife and 2 young children. On the 7th July 2018 Saturday 17.00 we arrived at our hotel/apartment in a remote part of Italy to find there was no one to received us. I contacted the hotel 18 times and eventually a person picked up the phone and said my booking was cancelled and he was going home. I contacted booking.com to inform them and I was quite worried as it was getting late, I had 2 young children who were tired and I had no accommodation. After numerous conversations with the useless customer service team at booking.com and decided to book another accommodation online via booking.com. I found an apartment/hotel for the night which was available and I paid for it online via the website.

Arrived at hotel in NYC after receiving a confirmation from Booking.com that morning and was told upon check in that my reservation was cancelled. Booking.com did not notify me of cancellation and when I called customer service they informed me they had cancelled my account for “sensitive reasons” that they would not share! I have never had an issue with payment - I asked to speak with a manager and was put on speaker phone by accident and overheard I was “blacklisted” (their word) for cancelling too many bookings.

I have booked 2 months before my travel to grab a deal and offer and my credit card was charged and booking was done but when I reached the hotel they have not honored my reservation and told me that my credit card payment got bounced and thereafter around midnight I have to look for some other hotel in the busy season with my family and friend stranding middle of an unknown town. Luckily after several trails in different hotels, I got a confirmation and stayed in night and later logged my complaint with booking.com.

Deception of rental property. Booked a condo in Charleston which my friends had stayed in 2 years ago. We were given a different condo room. There were no closets for clothes. No dressers for clothes. One loveseat for four people to sit on and no other seating besides a table and 4 stools. The TV was attached to the wall in the middle of the table. We were told to bring our own laundry detergent for the washer and dryer. There was no washer or dryer. Booking.com gave us no satisfaction and the management company wanted more money to give us the amenities that we originally selected as our choice. We will never use Booking.com again nor will we ever stay at 493 King St. in Charleston again.

Booked a hotel with Booking.com. Some time later I found a lower price at another site. Documented the offer (took photos showing offer and date) and forwarded to Booking.com. They promptly responded with an offer to refund the difference after we have completed our hotel stay, and presented the invoice. Yesterday I sent the invoice, and this morning I submitted the account details for the refund per Booking.com request. Claim accepted and I should expect refund in 7-10 days. I am certainly impressed with the way Booking.com handle such request. The important thing is to make sure that the "lower price you find is for the same exact thing: same hotel, dates, cancellation policy etc). Also, make sure to take an image of the offer. This will have a date stamp which Booking.com cannot dispute.

Used Booking.com to stay in Shobha Inn. The information available on Booking.com was misleading with no response from customer service on asking to contact property in asking them about the booking information check in dates and check out. They informed the dates was wrongly updated and they while money was taken from my credit card but on refund process Booking.com customer did not take any response or were helpful. Call after call emails but they are least bothered in responding. They said, they don’t take any responsibility of any booking done and done care about the feedback/complaint I am providing. Property booked in was very untidy with dirt all over the room. No front seat service and no room service. I will not recommend Booking.com to anyone as they are worst and don’t care about customers. Feel they have scammed me into this with not refunding my money still.

Went to Florida on 10-14-18, had booked a condo for the week, arrived at the location and was told that our condo fees were not paid by Sweet Home Vacation. Could not get into the condo till 10-15-18 after 5 pm. Contacted Sweet Home Vacation and informed them that I wanted reimbursed for two hotel rooms for the 14th due to their fault by not paying the fees. Also wanted the missed day added at the backend of my stay due to the fact that I had already paid for this service. Was told that Sweet Home Vacation would not do both, had to check into the condo a day late. Sweet Home Vacation should pay for the hotel fees due to their negligence of not completing the contract details. They will not answer phone calls or return them. Will never do business with them again! Bad service and they do not care if their negligence ruins your vacation or costs you additional money and time.

I complained to Booking.com about my booking and even sent them pictures of the current state of the property. To date, they not refunding me however referred me to the property owner. Booking.com is still promoting this property with old images even though they now aware of its current state. This is unacceptable and a misrepresentation! Booking.com earned a commission on this and the owner was paid. I am left trying to get a refund with no response from owner and no support from Booking.com.

After many years I'm flushing Booking.com away. Very recently I booked with them on my last day in London. Arrived to awful and expensive hotel. Complained to staff and Booking.com who promised to get back to me... and never did! Started receiving blanket stupid emails from them from different people in their offices which told me left none of them knew what they were talking about, and I had been specific and sent photos. They then doctored my online review and ditched photos. Hotel lied in their response and I could not respond. They're all in it together and it's about MONEY AND KEEPING EACH OTHER SWEET.

First of all, I am not sure whether you understood the situation before jumping to reply to my emails or not. Your inability to understand the situation makes me feel that I will again have to waste my time explaining what I went through. However, I will try it one more time. I had booked a room from your website basis the photos shown on your website. All I wanted was the room which was shown to me on “your website”. That should be the ideal expectation of the customer. Your perspective of the room being usable is not required as my complain was completely different. I had asked for the same room and that was not provided. The room which seemed clean and usable as per you, was a category below the room which I had booked from your website. The same was mentioned by the hotel reception as well. Hope, this cleared your doubt and I hope you will not understand my issue.

Has anyone had this happen to them? I don't store my credit card on file at Booking.com and yet it was charged without me manually inputting the details. I subsequently cancelled and got a refund but... Anyone else had this happen?

I changed my email-address on my Booking.com page. The result was, that all my previous and pending bookings as well as my genius points were gone. Instead of helping me or telling me that their software is unable to manage such a change of an email address, they only were asking multiple times why I needed to change my email address in the first place. The supervisor instructed me via a customer relations person, that I only need to do another five bookings in order to get genius points again...

I booked 2 hotel rooms, and had to cancel one immediately. I received an email stating that a refund had occurred, after 2 weeks I still had not received it so emailed, I was told it would happen, again it didn't appear so emailed and was told it was escalated. After 3 weeks I called to be told it would be escalated, there was no manager I could talk to and no overseeing body where I could get my refund - Awful company, have been using them for years but NEVER again.

I booked a hotel that clearly stated free cancellation 24 hours - price went from $74 per night to $150 when I hit confirm. Very deceptive trade practice to hit you fees after confirming. They then charged me 50% and refused to refund after I cancelled the reservation not minutes after booking it.

I had booked my reservation at the Metropolitan hotel on the 25th of September at 12.12 AM. I cancelled the reservation immediately on 25th September at 12.23 AM within 11 minutes since the rooms they confirmed were not matching to the information I furnished. But Booking.com was holding on to my cancellation request till 26 September 6.32 PM. I then sent an email to Booking.com for which I received response from support team. The email clearly states that my reservation is eligible for free cancellation. I have been getting different response each time from different support staff. Request you to kindly take one stand on this issue and not make the customer a scapegoat for your team's ignorance.

I booked a hotel in June with free cancellation policy. I provided my credit card number. Later due to change of my travel plan, I cancelled it within the allowed period and should avoid any fees. However my credit card was charged $595.43 for "no show". At first I thought it is a simple mistake which could be easily corrected. However I later figured out that it is almost impossible to clarify this case with booking.com and get the refund after wasting tons of time calling Booking.com customer service. It is such a clear case with all proof/record provided, however booking.com is ridiculously and selectively ignore some information and conclude my evidence as "invalid".

I made a reservation for a handicap accessible pet-friendly room informing the Booking.com employee that I was traveling with two cats. When I arrived at the motel I was informed that the motel did not allow pets in the handicap room. That gave me the choice of not being able to shower due to my disability or leaving my cats in the car and neither option was acceptable. When I contacted Booking.com to cancel the reservation so that I could go to another motel they said that I would be charged a cancellation fee even though it was Booking.com's error.

2) They didn't give back €230 for the old reservation (during reservation the website was saying only €20 for server but they took €230 without explain). It's 2 months we are waiting that money back.

Booking.com canceled my hotel reservation while I was on the way to the hotel. I drove 200 miles to the middle of nowhere to find out that I had no place to stay. When I called them, they made no apology and gave no explanation. I booked the hotel a month in advance. I am a frequent traveler and I have never been treated like this before. I will never use them again and I advise no one to use them. They will destroy your vacation, business trip, holiday, etc.

Booking.com competes for business by advertising Hotel Rates in U.S. dollars. They also advertise "Free Cancellation" in many instances. They do not disclose clearly that the customer's credit card is billed immediately or that refunds are subject to currency fluctuation, and therefore not entirely free. On speaking with their customer service representative about a refund that fell short of what was charged and paid, I was told that the difference was due to the fluctuation in Euro vs. U.S. dollar pricing at the time of cancellation and there was nothing Booking.com could or would do to ensure that the entire amount billed was refunded.

App is easy to use... Yes. Made hotel reservations at a halfway point for a recent trip. One stop on the way, one stop on the way home. Unfortunately there was a work conflict and we needed to move our trip back two weeks. Tried to contact Booking.com in multiple ways. No one ever contacted us back. I called the hotel, they could do nothing and apologized but said that Booking.com was the only ones who could make any changes. Several tries later, still no reply from Booking.com. We cancelled both reservations and were forced to eat approximately $250. NEVER AGAIN WILL I USE Booking.com. BEWARE. STAY AWAY, DELETE THE APP.

Do not trust their listings that state that they have free cancellation. My cousin and I planned to get our families together in St Louis, because our kids have only met one time. We have to reschedule due to unforeseen circumstances but I won’t know the date for another month. When we booked the room, the one we selected stated that it had free cancellations. When I went to cancel, I noticed that the confirmation stated that there were no cancellations allowed. I called the hotel, and they said that Booking.com had my money and to call them. I called Booking.com and while the service reps were very nice they would not honor what the site said and would not acknowledge that their site could have been wrong. They said they called the hotel, but when I called the hotel, they said no one had called.

I was a customer of Booking.com for the last 14 years but no more. I had a largely good experience because I think I am quite aware and carefully check reviews etc for places before staying and normally it has worked out well. I usually only consider places with a review score of 8 out of 10 and higher. However, I recommended Booking.com to a friend who is a refugee and suffering from PTSD and I helped book a B & B for her which was great. Unfortunately, she recently booked a hotel herself in London for 3 nights (Kings Hotel, Kings Cross) and did not read the reviews. Her English is rather good but she reads it more slowly as it is her second language. She did not want to bother me by asking for help again.

Booking.com is the worst site for booking hotels. They have confirmed my booking for Pennsylvania hotel in New York for 25 and 26 Sept but when I reached there for check-in 30 customer was waiting for check in but no one was available at the reception, people were waiting in line around 25. One receptionist came after 1 hour. It's horrible place on earth - no one to tell you anything. Luckily I got my chances to see receptionist after 3 hours and she told me, "Your booking is canceled." I asked her she told her doesn't know.

We booked Casa Morango (Apartment) at Frigiliana Spain for one night stay for Oct in advance. However, we later got an email from Booking to say that the place was cancelled by the owner. We found out that the reason to cancel our booking was that the owner wanted to rent for a higher price. We found another place to stay with a much higher price with a limited compensation offered by Booking. I hope Booking would do something to these kind of owners to stop them to do a such thing. But Booking told us they could do nothing about it.

Booking.com has been the most consistent bad experience of my life. My ex-wife is a distant second. In the US, in Europe, in Latin America, Booking.com consistently allows for misrepresentation by its clients. They consistently enforce a "no refund" policy on all of the worst properties. No wonder. When I've approached the glorious staff at Booking.com, the same answer. "You need to read our disclosures...etc." Heinous. There is the adjective I bestow upon Booking.com. I wish they would lose their customer base, go bankrupt, and wither away like an up-ended cockroach that gave up scrambling. Anybody out there have a concept for a (much) better travel website? You're needed now.

I received an email to refer a friend for $25CAD each which I did. According to the agent on phone, it turns out we can't get anything because of a condition that was never in the email. I feel deceived and this act is fraudulent.

More than a month passed since I was robbed of my money after I’d made a “flexible and cancellable” booking using their service. The hotel (The Code hotel, Rome, Italy) charged my banking card 100% price of the booking, with no comprehensible explanation (under the pretext of some technical problem due to which they considered my booking as fully payable and non-cancellable. Despite the contrary was said in my booking confirmation! In short, the hotel curtailed further communication with me, not to say to refund. Since then Booking.com has been feeding me hazy promises to get the issue resolved soon. Week after week, hardly anything was done.

We paid $1100 for an apartment, called Luxury Hollywood Walk of Fame for 5 nights. It stated pool etc. When we met with the chap the apt they put us in didn't have a pool. In fact it was a totally different apartment. They lied and said it an error on Booking.com etc. We got our money back however we were a young family stranded in Hollywood late afternoon. I am surprised you don't do checks, we spoke to the building manager by chance, these people are subletting apartments illegally, they are not allowed to do so. What checks do you do? When I spoke to Booking.com the lady wasn't bothered. She just processed our refund? There was no concern this had happened, no concern for us having nowhere to sleep etc. We will never book via you again.

When I booked my reservations for 3 rooms, Booking.com wanted to charge $14.50 per person for breakfast in advance. I even got a reminder email from them 2 days before my stay to say I haven't bought breakfast yet. I didn't buy it because I was not sure that we would be eating at the hotel. When I checked in, the front desk agent said breakfast was included in the room rate and she told me that they had spoken to Booking.com several times about doing this before but they are still trying to charge for a free breakfast.

The room was cold and dirty and Booking.com took zero responsibility. They were less than helpful and said that I should have talked to the manager before leaving. There was no one on the premises to talk to. I don’t believe that someone who rents a dirty room can do better on the second try. I stayed for one night and paid for seven. Losing the money was better than staying in that **.

I was booked Chalukya Comforts hotel in Chikmagalur- (confirmation number - ** - pin - **) through Booking.com. When I went for check in the hotel the hotel personnel told me, "All rooms are occupied so cancel your booking." Then I called 10 times to Booking.com local support number but no one picked my call then I sent email to Booking.com. After 2 hours they sent me email saying that, "Hotel rooms are full so you can take another hotel," which is higher side budget. So it was very bad experience with Booking.com. Local support from Booking.com is not well. Always we need to contact international call center personnel for any query. Need to improve your local support @booking.com.

Booked a great rate at the JW Marriott in Santa Monica. Booking.com cancelled my reservation after I had a confirmation. We had already booked airfare and rental car. Any decent hotel is double the price now. That's why we booked the "great" Booking.com rate. They blame Marriott and Marriott blamed them. I don't know who to believe but we still need to find accommodations and we'll never use Booking.com again.

I just contacted the hotel directly again and spoke with Tamara, front desk agent and sales manager. I was able to make a reservation for Friday and Saturday as needed when I changed the room from a king to double queen. However, I did take the last room for this. In addition, Tamara updated me that she has been dealing with Booking.com for months. Booking.com is not authorized to sell rooms for this hotel. And Choice Hotels has been unable to get them to stop!! I wonder how many other hotels they sell rooms for that they are not authorized to do so?

I made a reservation on 9/6/2018 with booking.com, as our family is traveling to San Marcos for my sons college graduation. My reservation number through booking.com is **. I also have a pin number that was assigned with this reservation. I tried to edit the reservation to extend it for an additional night. The booking.com website said that there were no rooms available for the Saturday 12/16/2018 that I was trying to add.

The Howard Johnson's Okay for a $40 Hotel but I got taken and I am so embossed I was such an idiot. Booking.com charged me $174.00 final price for 2 nights. A week later I now see the same room for $40.00 a night. With taxes and 2 night I figured I paid in excess of about $85.00. I will never book on Booking.com again. Signed "ripped off".

So angry with customer service who needs to change their name to rude no service as three workers said they have to call you back to verify your security on what??? Settling a dispute! Two never called, told third person to not hang up do not hang up and asks 8x to speak with manager and NEVER would she connect me to supervisor and then hang up on me! She did call back and then said, "I have to call you in ten minutes. I can't help you but now I have verified your number I will call you back in 10 min." And hung up again!!!

I will never use Booking.com again. After reserving three rooms for two nights at the Super Eight, I learned that I needed to make some changes to the room types and names of the guests. I called Super Eight to make these changes, but was told that since I had originally made my reservation through Booking.com, I would have to go through them to make the changes. It was a huge hassle, with lots of back and forth confusing messages that ultimately resulted in me paying $55 more than the originally quoted price even though I was bringing fewer guests. Also, when we finally did arrive at the hotel, we were told that we couldn't pay using any credit card other than the one on the original reservation.

Hotel was not habitable, looked like a halfway house. I was immediately attacked by 20-30 fleas in almost seconds. I checked out as fast as possible (5min). Called Booking and was on hold for over an hour. All any customer rep could tell me was that the hotel denies everything. I ended up paying twice as much for a old Ramada Inn, which was 1000% better than that ** hole that was on Bookings site. I wouldn't want my dog to stay there. Buyer beware!

We had a terrible experience with our first time using Booking.com. We got a different room than we booked. At first we were told by the hotel that this is because they received a request for a rollover bed, which at least didn't come from us. When we were calling Booking.com what's going on, they first told me the same reason as the hotel did - someone made the request. When we told them that's not possible, they tell us that this is because we arrived late. However, we did early check in through phone. And when booking the room, it says, "Your estimated time of arrival (optional). 24-hour front desk: You can arrive anytime you want – your room will be ready at 3:00 PM."

Booking never informed me they were going to charge me a $15 service fee. Had I known I would have called the hotel directly or through Expedia who does not charge their customers anything. I will never use them again.

Oh jeez where to begin. I used Booking.com because it was recommended by a friend. This was absolutely a clear mistake as when I began complaining and warning my other friends about my experience they responded to me with a basic "no duh" and told me about their negative experiences as well. I traveled to Amsterdam and used Booking.com to book a stay at "The Flower Market Hotel". Now let me tell you that this place was not a hotel by any stretch of the imagination. We had to walk 2 blocks away just to check in, and when we got to the location of the "front desk" we were greeted with a locked door. Fortunately I had 2g connection from my carrier which was just enough to search my emails for their contact information. After I found the number, this gentleman told me the key-card was hidden in a basket in front of our door. Great! Totally secure!

I made my reservation ** at Homestay amidst greenery in Gokarna, by GuestHouser 61100, check-in date 2018-09-29, and check-out date 2018-10-02. I made a reservation with Guest House and the Homestay was unable to accommodate me. Yes, I was charged for the reservation with the Homestay amidst greenery in Gokarna, by GuestHouser 61100 for Rs 14,646 for 3 nights. At last minute, I came to know by visiting the homestay that my booking has been cancelled. Then, I called Booking.com and they ask us to wait as they are searching for new accommodation. But, unfortunately Booking.com was not able to give us new hotel and they said that my money will be refunded back within 6-7 business days and this was conveyed to me by e-mail. I requested them to refund me back with the amount ASAP as it's already delayed much. In spite of sending mails again and again, they are not replying. I had worst experience with Booking.com.

Very recently I booked a, No-Cancellation Fee, overnight hotel stay in NYC through Booking.com. Minutes later upon receiving the email confirmation I saw an email staying there was an automatic $271 Cancellation Fee.

We booked a place in Portugal through Booking.com for a 1-night stay. There were myriad issues with the "host", but the worst problem was that the Booking.com ad/description claimed the place had "free WiFi" that was supposedly "fully accessible". Well that was a lie and the "host" gave us bogus information when we asked for the network access info/password, etc. When we questioned him (via text) and started asking specific, technical questions about why the network didn't appear, he just stopped communicating with us altogether; wouldn't respond to calls or texts. This was a HUGE problem for us since we had to check travel schedules, check-in for flights, etc and we were unable to do so.

This company claims to price match, but this is a lie and a fraud. After booking with them I found the exact same hotel reservation for the same nights in question for cheaper on another site. They claim that they will match any price, so I wrote to them to let them know I found the same reservation for cheaper. They wrote back saying they needed more proof and asked me to provide links. I did that and sent them screen shots to show that it's possible to get the same reservation for cheaper. Then nothing. No response. I wrote back again a week later wondering I might get my refund. Again, nothing. So after waiting another week I wrote back again to let them know I would be taking it up with the fraud department of my credit card company, which I will do. Bottom line: don't book with Booking.com. They are not to be trusted.

Booked through Booking.com. Was told the hotel would come with two queen beds and a sofa in the room. My child has autism and can't be touched while sleeping. Sofa would be perfect for her, got to the hotel to check in and of course there was no sofa in the room. Big problem, so I talk to the manager at the hotel and there is nothing he can do 'cause we booked through Booking.com. Called Booking.com, spoke with D.C. and he was trying to help but after he called the hotel he was mean and nasty. After 73 minutes, I was finally handed off to a supervisor, who called me a liar three times, told me I had only called 7 minutes prior. I have the call log on my cellphone so I know what time I called and how long. Told me I never contacted them prior about the room and confirmation which I did.

We booked 7 days incl. Breakfast. After our arrival we've been told we only paid the breakfast for only 1 person! I told them that can't be true. After that we've been contacted by Booking.com hotline. The guy from the Spanish Booking.com hotline tried to convince me, that we did wrong booking, otherwise we had to pay more. I went to Booking.com site and typed in all the data again and got the same price. I've sent the screenshots with that to Booking.com hotline to prove it. But they only told me we have to do the booking next more accurate. I don't really know what went wrong here, one thing I know for sure - NEVER AGAIN BOOKING.COM!

We made a booking, Sheraton in China for 6 months time. There was no massive price error, we got a reasonable rate, about 120 dollars, which we have booked before around that price. Then we get an email saying there was a mistake, they have updated prices and the price is up 50 dollars. They don't honor the rate, neither the hotel or Booking.com and they suggest an alternative in a Chinese cheap hotel with NO WINDOW. The takeaway, you can not trust the rates and bookings you make. If your booking for a friend, client or group tour book direct with the hotels.

Recently, my Booking.com account was hacked and a payment to Nuevas Suites hotel in Istanbul was made using my credit card details stored on booking.com. I received a confirmation email in Turkish from Nuevas Suites hotel via Booking.com and I immediately logged in to my booking account where, to my surprise, I noticed a non-refundable reservation for 20 nights. The amount of 1920 Euros was debited from my Visa credit card. I did not get any emails regarding suspicious login attempts. I contacted my bank and they cancelled the credit card. I also contacted the hotel in Istanbul; however, they could only speak Turkish so I could not understand them.

I recently had a horrible experience with Booking.com and their customer services staff were absolutely useless who defended the property host (who did not show up, I ended up without an accommodation and he was lying). I booked a room and tried to contact the host all day to no avail. I went to do a check in but the host was neither available at the property nor available over the phone. I was asked by Booking.com customer services to wait on the street (it was 19:00pm at night in London in a dodgy area) for them to get back to me. They did get back to me only to ask me to wait further until they hear from the property "as per their procedure".

Unhonest and irresponsible owner. I have booked Kampar Vacation House BLOCK A-4-23A, KONDO KAMPAR BARAT JALAN KA, TAMAN KAMPAR BARAT, Kampar, 31900, Malaysia at 9 March 2019 for my convocation. The owner lied to me to tell me the room is unavailable. He texted me "the room for 9 April 2019 is not available". Obviously, he told me the wrong date and I try to be clear if he mistaken seen the date. He said the room is not available at March too.

I will never use Booking.com again. I got a flyer saying that I'll get a $20 back to my credit card after checkout the hotel if I book through the link they provided. I did as it said, go to the link and then book a hotel. They never give me that 20 dollar back. I called their customer service, it's a long wait, and all she said was "sorry I didn't see you book through the link. We have no record indicating you'll get a discount." That's totally **. I am 100% sure I followed the instruction and booked through the link. Will not book from Booking.com again. Their price is not cheaper than others anyway.

They actually just hang up on me. The place we booked had check in only for a 3 hour window. We flew internationally and were 30 mins late. The owner didn’t pick up the phone. We traveled with 1 y.o. baby and we’re not even enter the place when arrived. Neighbors told us that they’ve seen at least 3 other people that were not able to find this Colosseo Grand Suites and even have called the police. But Booking.com didn’t care and hang up after I insisted asking them for a refund or new reservation.

Just to add to my earlier review of Booking.com. It was odd that TripAdvisor had more accurate reviews of this place than Booking and now I know why. Normally when a company is reviewed, the moderation process takes a few hours; after leaving a scathing, but professional, review of this hotel, the review doesn't even show up on my Booking.com review history page; and, when I looked under the hotel's reviews, it said that it was still under moderation over two days later. Booking did not send any notification either.

I will never trust or book any accommodation again with Booking.com. On arrival to our holiday house in Irvine California there was no sign of the owner. We had tried several times to contact them via their phone number regarding collecting the key and our late arrival, and when we informed Booking.com of the lack of contact, they reassured us that all was in order. This was not the case as we were told to return again the next day at the specified time (14.00-15.00) as we were at fault for arriving at the wrong time! We had to find a hotel for our family of eight and return the next day to still find the property deserted. We were left stranded without anywhere to stay and wasted two days of our holiday. Booking.com tried to offer us motel rooms and a house ten miles away that was much smaller as an alternative. The company state that they "act solely as an intermediary" and accept no liability.

I reserved a room in Rome through Booking.com that turned out to be in a building with a drug-den bar downstairs and reeked of mold and mildew. I physically couldn't stay there and had to pay for another room elsewhere. Booking.com sent me some pro-forma replies expressing how sorry they were, but that they had no control over the owner's no refund policy. Surely, if Booking.com really wanted to get a provider to do something they could have.

This is what I sent them tonight. At 7:57pm tonight I was informed that my accommodation was overbooked for tomorrow, less than 24 hours notice. I emailed repeatedly for someone to call me and I finally found a number to call. Our booking with you was our most expensive night and solely booked because of its close proximity to Hope and 11th. The place they found was a 5 minute drive away and was not acceptable. I found this place below that was also about the same distance from Hope and 11th. I was told on the phone that the difference in price would be covered, so I booked it as it was the only place available and I didn’t want it to go as these are not hotels with multiple rooms. I then emailed the receipt to the representative as that was what she said I had to do to get the refund in the price difference.

Do not waste your time and money on Booking.com. In any situation they are not helpful at all. We had issues with red tide and they could not help. We had booked a hotel and wanted to cancel it immediately, they could not help and so on. If you want someone to be helpful, stay away from Booking.com.

I got a lil late in giving the review 'cause of my travels. I booked a hotel in Amsterdam in May, 2018 for 3 nights via Booking.com. When I reached there I discovered that it wasnt a hotel but was a hostel. I had made advance payment. I Shared my concern with these people and booked another hotel and checked out. I kept in constant touch with cust care requesting them for the refund as I was short of cash because of the 2 bookings I had to make. These people never responded back on their own and each time I called them up or mailed them they told me that they are not responsible for anything.

We booked several nights lodging on a recent trip to Spain and had numerous issues with the bookings. Several of the bookings had either incorrect or missing information. They did not provide complete addresses of the lodging causing added expense of international phone calls trying to find the lodging and reach the owner. Had to wait for the owner to arrive and actually take us to the accommodation. Offered free parking but it was blocks away and only free if you moved your vehicle by 9 am the next day. One of the bookings gave us a room with a shared bath down the hall when I had booked a room with private bath. Then they notified Booking.com that we were a no-show when we actually spent the night there. Booking.com is the last place I will search for lodging in the future.

I am a partner with Booking.com, I recently objected a guest review on his stay because the guest argues that I have wrongly charge him. I only charged him for his stay to his credit card provided, but he wanted to pay installments. The guest comments were not taking off after I requested even though the guest was making false statements about the charge, the guest also did other comments on the property probably because he wanted not to pay the full amount. I asked to Booking to remove the comment because the guest accuse me that he had to do a transfer but instead I just made a credit card charge with the amount due for his six days stay. Terrible work with the partners of Booking, they just care about having passengers and care nothing to be fair and show honesty with the bookings.

I've used this website for a few years and although I've had some bad experiences (overcharges, charges for free cancellation, etc) they're always willing to assist and resolve. But my most recent experience with the site and the hotel has caused me to end all dealings. I recently booked a very expensive hotel stay to have a relaxing and romantic end of summer getaway. Long story short, the website posted lovely photos of the rooms and amenities of a supposed 5 star hotel which was actually below average with roaches.

I had booked a room to stay at a hotel for one night. I booked one room. When I checked out of the hotel room I paid cash for the room I had stayed in. I received a charge for a different amount on my bank statement the same day. When trying to contact booking.com customer service it was a 30 min wait time to speak to a real person... by the time I got on the phone with someone, they said, "No worries, we will send you a e-mail with forms you need to fill out to dispute the charge." I sent a copy of bank statement and that I had booked 2 rooms?

Consumers Beware!! WARNING. I made a simple reservation with the option to cancel. When I canceled before check in I was told there is no cancellation. No refunds. I called the 888-850-3958 to dispute the fee that appeared on my Booking.com account. The cancellation option was available before reserving. This company is making false promises. Once you reserve you will lose all options that lead people to use their services.

Arrived at our hotel. Called during the week to confirm reservation. Was fine until we arrived to check in and booking.com canceled our reservation for no reason. Refunded my credit card two days before we arrived. No email confirmation telling us they did this. The hotel was sold out for the evening, we were traveling with two small children. Will never use them again or recommend them to anyone to have to deal with such a hassle and inconvenience.

By booking room on September 27, 2018 in El Dorado (Extended Red Coach El Dorado motel), Kansas through Booking.com caused me and my wife stress, humiliation, and additional unnecessary expense. We got confirmation for the room that was non-refundable reservation, however, when we came to the Extended Red Coach El Dorado motel we were told that there is no reservation for us and that they do not have rooms. I was upset since we drove all day long and were already tired from driving.

Booking.com offers a "We Price Match Promise" with stringent requirements to take advantage of the feature. The customer has to pay the full amount to the travel provider and then seek reimbursement from Booking.com. After meeting all their requirements, the company has delayed issuing the refund for 25 days citing a backlog of requests and inadequate staffing (they claim only six employees processing refunds for the entire company). The company would not provide an estimate of when the refund would be issued. With so may travel booking available (Kayak, Expedia, Travelocity, etc. ), the customer might be better off utilizing one these services.

It really was the worst. I showed up at the hotel at 2 pm and nobody was there. NO ONE. My room was not ready until 7 pm. It is a really long story but trust me, it was a terrible experience in a foreign country. After repeated attempts to contact them with no response, they offered me half my money back. Pfft. Keep it. You must need it more than me.

I swear when I booked my reservation for the AC hotel in Times Square, New York City, through Booking.com, I used the option allowing cancellation. However, when I later needed to cancel the reservation (weeks before our stay), both Booking.com and the AC Hotel said no, that it was non-cancellable and that they would not honor my request. Way to treat a vet!

I swear when I booked my reservation for the AC Hotel in Times Square, New York City, I used the option allowing cancellation. However, when I later needed to cancel the reservation (weeks before our stay), they said no, that it was non-cancellable and that they would not honor my request. The AC Hotel in NYC was similarly unhelpful. Way to treat a vet!

Ordered a taxi ride from Sofia, Bulgaria airport to hotel, and vice versa. Driver was there on time and did his job, even though it seemed he drove us in his private car. The problem was in Rideways (as part of Booking.com holding - to whom I have trusted until now) price. I have paid for one way ride (12-13km) 27 USD, and local taxi drivers (either picked up at their place by the road, or called by phone) this ride calculated from 12 up to 14 LEV which is about 6 USD!!! I was so angry when I heard this. I have made an complain, but of course they said - "No, you know about our prices from the start." Yes, they were correct. It is me stupid who have trusted Booking.com and Rideways.com (stating that they offer best taxi services and prices), and ordered their service without checking reality of their prices. Get away from them. They are scammers.

I rented a car through Booking.com (Fox) in Seattle. It took an hour to get to the rental area, and the line for the car was 3 hours. I stood in line for an hour until I could actually reach Booking.com to tell them the problem. I had to leave - I had an appointment 1 hour away and could not wait 2 hours (it cost me $93 for Uber). The rep told me she would submit the request for refund - she never said If I left that I would have to still pay the $339. I disputed the charge with AMEX and Booking.com convinced them to keep the $339 charge for a car I did not rent. They should collect the $339 from FOX who had the issue in the first place. I will never ever use Booking.com or FOX. Book #**.

I rented a car through Booking.com (Fox) in Seattle. It took an hour to get to the rental area, and the line for the car was 3 hours. I stood in line for an hour until I could actually reach Booking.com to tell them the problem. I had to leave - I had an appointment 1 hour away and could not wait 2 hours (it cost me $93 for Uber). The rep told me she would submit the request for refund - she never said If I left that I would have to still pay the $339. I disputed the charge with AMEX and Booking.com convinced them to keep the $339 charge for a car I did not rent. They should collect the $339 from FOX who had the issue in the first place. I will never ever use Booking.com or FOX.

My wife made a reservation for 5 at Booking.com for Hawaii at the Polynesian Residences Waikiki Beach. When we arrived there, we were told we needed to pay for an extra bed given the room was 4 people only. One makes a reservation for 5, Booking confirms and charges for 5, but they give you beds for 4 only and then charge you extra. When we complaint, their Customer Service Team did not care and gave us responses such as ‘We have resolved the matter at hand. If you are dissatisfied with the resolution, free to take any further steps you see fit.’ No Booking, you did not resolve anything. You just took our money and did not provide what was promised. How do you call that? We used Booking several times, but this is obviously the last one.

Searched for a flat for two weeks. Photos and location exactly matched what I was looking for. After I booked it and effectively paid for it, the phone contact was made available and, to my surprise, the phone number did not even exist! It didn’t rang, it wasn’t busy, it just did not exist AT ALL. As such, I could not reach out to the owner to get the flat keys. The fact that you only get these contact details (which aren’t even verified by the website = Booking) late in the booking process (there is the option to pay later, which would be safer I imagine) promotes fraudulent behavior. If you cancel the booking the money will revert and stay with the other side of the party (not even with Booking for a confirmatory period of time). I also tried contacting the owner through email but to no reply. The business model of the website makes fraudulent activity much easier because Booking does not confirm nor verifies the entity of the other party (at least in this case).

I used booking.com several times in the past to make personal and business bookings and I have never been unsatisfied with the accommodation provided until now! I made a booking for an establishment in Athens from the 15th to the 22nd of September 2018. I always base my decisions on the reviews of previous patrons and of course on the pictures that are made available. To my shock, the establishment was located in a terrible area and was furthermore in a terrible condition itself. The actual look of the place was completely different to what was advertised on the booking.com website.

Seeing as my acidic first attempt was quashed by sanctimonious do gooders at Consumer Affairs I will now water down my remarks about this misrepresenting company. Booking.com will not care about your whining or your problems, they will take your money and side with thieves as all they are interested about is their commission. By operating at cross border levels and on a planetary basis they believe that they are above the law. They are not above the law, they break laws in multiple countries every day by stealing from their own customers which keep them in business but they will be held accountable as they have carried on with their criminal enterprise for far too long it seems. I for one will do all in my power to rid the planet of these thieves.

Booking.com says if we cancel the booking within a certain time, cancellation is free. But my credit card was charged 375 New Zealand dollars on 7 September 2018 which has not been refunded in spite of several emails & phone calls to local Auckland office. I have their email saying the cancellation is free and the ladies at the Auckland office agreed that I am entitled to the refund, but the money is not credited back. Can anyone tell me what to do now? 375 dollars is a big amount for us.

Booked resort at beach. Hurricane Florence hit week before visit. Multiple road closings and river cresting expected during scheduled visit. Multiple attempts to get assistance from them to either reschedule or cancel (with a penalty) but could get no response. Called resort directly and they too would not assist saying I had to contact Booking.com... which I tried multiple times. Very disappointed - but lesson learned! I realize they cannot control the weather but a little customer service goes a long way in my book. You will not experience that with this company.

I booked an overnight stay. It turned out the owners only took cash and not credit cards like 99.5% of the offerings. The confirmation was 5 pages and on page 5 in small print there was a note stating cash. I received several updating emails all mentioning my credit card will be charged past a cancelation date. The notices reinforced the payment was by credit card. I spoke to a Booking.com supervisor who did nothing for me.

We face Booking.com cold behavior that time! We had a problem to pay Booking.com profit in once concerning 1 invoice ONLY! We had already paid half of the invoice and asked to pay the rest amount next month. This was due to one hotel small improvement in its facilities and for this reason we had to pay the small renovation and did not have enough money to pay rest money to Booking.com. We asked from Booking.com staff to give us this option and to pay rest half invoice in Booking.com bank account next month! After that Booking.com sent email and called us saying that they do not mind about our problem and they wanted from us to do full payment immediately! Until the time of full payment they stopped our service and left our hotel alone without being in Booking.com alive! This is a unprofessional and inhuman behavior without concern in our hotel problem!

Booking.com is possibly the worst service I have ever used. Not only did they cancel one of our bookings 5 days before and fail to provide us with an alternative, but they take money from your account that isn’t theirs to take. WATCH OUT. We stayed in 3 places around Italy and on each booking confirmation is said we had paid £10 city tax (and they’d taken it from our bank account) it clearly listed that all taxes and charges were paid for. However, upon arriving the hotels told us we hadn’t paid city tax and had to pay it to them too. We then rang Booking.com on each occasion and they said we hadn’t paid when they’d clearly removed £10 from our account at each location. Upon complaining, they then changed the confirmation on the app to make it look like we still had to pay it even though they did nothing about refunding us the money.

I use this company in the states with no issue. But overseas...never again. Prepaid so when a storm hit and we had to leave...too bad. Two hotels they booked me in slept 4 and charged for it. I am a SOLO traveler. I paid double everywhere. They would not respond to my emails. Do not recommend overseas bookings thru them!

On May 2018, I have reserved the apartment in Prague "Luxury studio with terrace", that was provided by PRG Life s.r.o. company (BE AWARE!). The whole amount was paid from my account in several days. In September at the day of arrival the owner canceled the reservation, and promised to send money back. All the three weeks after I was trying to withdraw my money and spent lot of my time and nerves.

BEWARE, this site advertises properties they do not have access to rent. Such as my property on Siesta Key FL. They advertise pictures, prices and availability of my property and they have no rights to it. So be very careful of the old bait and switch scam. You will be disappointed or scammed out of your money. BEWARE. SCAM SCAM SCAM.

We made reservation in a pinch. Turned out we didn't need it. Cancellation policy is outrageous, and customer service is so elusive, it was impossible to speak to anyone. We kept the reservation, and paid 3X more than we anticipated. We will sever all ties with Booking.com.

Wow! I should have read the reviews before I purchased. So Booking.com has a price match guarantee, I found a better price only a few hours after I booked it on Booking.com. I took the time to contact Booking.com as it was all done and they did offer a price match. They told me they couldn't honor it... some strange thing about how the other company charges for the room.... what? It was 300 bucks cheaper!! Do whatever, 300 bucks is 300 bucks friend! I took the time to contact them and save the deal, I should have saved the time and just canceled. So I wasted an hour and a half trying to give my business to a company that didn't want it... I did cancel with Booking.com and went with the other less expensive company www.prestigia.com. Good luck Booking.com!

I booked 2 nights stay at Hard Rock Hotel (Universal Studios Florida ). This company took the booking and gave me a free cancellation date. After 1 day the hotel had taken 1 night's stay out of my bank account. I then decided to cancel before the said date. This company told me to contact the hotel direct myself which I done. To be told 8-10 working days for a refund. To add insult to injury. The hotel took £302 out of my bank and reimbursed me £280. So I’m at a loss for using this company who have nothing to do with your booking.

I booked two rooms in Datong, China at Meijing Hotel. I received an email confirmation of the booking. Immediately after I received a request to cancel my booking because the price was incorrect, according to the hotel. They wanted about 3x the price. I refused to cancel my booking, and they offered me inferior alternatives over several days but would not make good on the original contract. Finally I'd had enough and deleted my account as I had warned them I would due to their refusal to honor a contract and bait-and-switch. I had been a loyal customer, writing reviews, etc., for a few years.

Booking.com showed a price on their site, that when the reservation was completed, was almost double the price advertised aggressively (i.e. red text bold "you hit the jackpot with this price" when I clicked the "I'll reserve it" button) on Booking.com. The purchase experience repeatedly served up pop-up alerts to complete the purchase or lose the room. I was then asked to complete a form with my details and credit card information (which would not be charged). In the left hand bar of this screen, in light text, were the changed prices and fees/taxes not stated in the initial screens. It is clear the UI design is made to not draw attention to this, and focus the person's attention to complete the form, while the pop-ups continue to tell you to keep moving.

Booking.com is not remotely helpful or reliable... Hotels themselves treat any bookings made by Booking.com as unfavorable bookings (i.e. not wanted). Don't even think about changing any booking details. Horrible, pathetic service.

I used Booking.com a lot but have just had the WORST experience with them. I booked a hotel on Booking.com that was listed as being in Grace Bay. Upon arriving at Grace Bay we were informed that the hotel was in fact on Long Bay 10-15 mins drive away. As we wanted to stay in Grace Bay NOT Long Bay we contacted Booking.com to cancel who then passed the buck to the owners of the property. The property agreed to refund only half of the booking and passed the buck back to Booking.com who actually agreed the property was not properly listed.

We booked a hotel through Booking.com. In spite of not staying at the hotel we were charged 5.5k on our cc which is unfair. The customer care representative was extremely noncooperative. We were charged on the next day of the hotelier cancelling the booking; which came like a complete shocker... I want my hard earned money back.

I was sent a postcard with a promise of $100 off of my booking reservation. I tried using the link that was listed and each time it only took me to the main site. Being suspicious, I called customer service. They said, "You should see an orange box in the screen." Nope. I did not. I tried different browsers, different laptops, phones, etc... After all that, his answer is, "well, it works for me, so..." I hate that they told me to go to this site and if I didn't know different, I would have booked it and then not received my credit.

I made reservation online. When I got to hotel was not like website at all! Did not stay. Called Booking.com. Told me to send pictures and did. Was given one excuse after other on why I couldn't receive refund! Will never use this website again!! Hotel was in California at Random Motel. Motel said Booking.com mislead us that put pictures on website and Booking.com said hotel put pictures on website. But regardless Booking.com does not stand behind what they put on their website!

I have been using this site for 10 years as I travel a lot. The first bad experience was that a few unauthorized charges showed up on my card a few days after I used this site. Apparently, this site just passes your credit card information to hotels without encryption so anyone can steal your information. This happened 2-3 times and I ended up cancelling my card each time. More recently, I booked a hotel, Holiday Inn Express in UK through the site. I was double charged for the stay. I exchanged so many emails with the general manager and numerous phone calls with Booking.com. Booking.com blamed the hotel and the hotel blamed Booking.com. I had to complain to HI group site and finally I received a refund minus a finance or exchange fee which is not written on the ad by Booking.com. I'm totally done with the site. I'll just search the hotels at the site and will book with the hotels directly from now on.

This is the second time we've had issues with this company. The first time we used them, they booked a smoking room for us (non smokers). The second time we used them, they didn't actually book the room at all! We talked to the associate at the hotel that told us not to use them anymore because she sees issues with Booking.com all the time. We are done with them.

I booked a room in Hershey, PA through Booking.com, upon discovering the broken tub, moldy ceiling tile, moldy wall, I checked out and found another place to stay. Even though I sent them pictures of what I described, they did not refund me or credit me or anything. They offered me 25 dollars, which I refused as a matter of principle. They do not about customer satisfaction and I would advise people not to use their site. We all work for our money and should not be spent on a company that could care less about its customers.

My family were planning to attend a wedding in Pavia, Italy. I wanted to ensure we had somewhere to stay, but It was not clear how many family members were coming. I booked 6 months in advance. Given this, it was imperative that I was able to cancel all or part of the booking. I booked three rooms for three nights at the Hotel Moderno, under one Booking.com, booking number. At the time of the wedding in September, when I tried to change the booking to two nights for the three rooms, I was told that for some unknown reason, two rooms were cancellable and therefore I could cancel the night for each of these rooms but the third room was not cancellable (using their term, not refundable) and I had to take the room for the third night.

I had a reservation at another hotel but then I made a reservation for 12/28/18-1/-1/4/19 on 9/11/18 through Booking.com and Douglas House, Key West sent me confirmation and ran the credit card charge. I therefore cancelled my other reservation. The next day they tried to change the terms to 70% down and no refunds for any reason. Booking.com said DH was bound by the original terms. On 9/13/18. Booking sent me an email that Douglas House said the credit card wouldn't go through but my credit card said it did. Then they cancelled my reservation today, 9/14/18. I had cancelled a reservation my other reservation, depending on their honesty, and now all other options that had been open before this were gone only leaving others at much higher prices. This was to be a surprise second honeymoon for my wife on our anniversary and it is ruined.

I booked a hotel in France http://www.residencehoteliereduhavre.com through Booking.com based on the pictures shown. We as a family were taken by surprise when we checked in on the day, the room was dirty, smelly, and in a pathetic state, completely opposite to the pictures shown. My wife started having skin infections and my daughter on tears, it was unlivable. Called Booking.com and they said they can't intervene and very nicely washed their hands off. Even after me repeatedly asking them to intervene they denied.

We reserved a room in what was advertised as a 4 star. We got there and at best it was a 2 star. When we called Booking they told us They do not pick the star ratings nor verify them. It is totally up to the motel. When we said we were not going to stay there they said we would be charged regardless. Buyer Beware.

I was talking to booking to arrange for a hotel and during the conversation I decided I did not want to complete the booking and told her so. She told me it was too late to cancel. I questioned why because this was the original phone call. She referred me to cancellations and after waiting on the phone for 20 minutes no one answered. I tried calling several times after that and no answer. Now we cannot make the trip because of the hurricane and I am losing all of that money. DO NOT USE BOOKING. They also charge fees for the booking.

We have done numerous bookings through Booking.com, and were always very happy. E.g., once in Italy the hotel wanted to charge extra for aircon, while it was supposed to be included. We send a email to Booking.com, and very shortly afterwards the owner told us that he had no problem with us using the aircon for free, and that it was just a misunderstanding. BUT one must realize that they are just an agency, without the ability to check all properties. We always first read reviews on other sites, like hotels.com and TripAdvisor, we check the location on Google maps and we also send a direct message to the hotel to ensure that they are aware of the booking.

The apartment was not as described in Booking.com. We have requested an air-conditioned rooms. And when reached there, it has only 1 AC, and it was leaking water and when requested the customer service to fix it, they said they will fix it tomorrow, it was hot and water all around us, so we couldn’t stay more than 2 hours, and when contacted Booking, they said they are not responsible. And they couldn’t help us to refund the money back.

Booking.com offers a $25 bonus referral program for friends and family to book and complete reservations via a referral code. This past May a friend of mine completed his reservation under this program, submitted all required information: confirmation #, hotel name, date of reservation, pin # along with email used for the reservation. After 10 correspondences and 3 months, we have yet to receive our bonuses as promised. From ensuring our credit card on file is up to date and checked off to receive rewards even after being told over 3 weeks ago we should see a credit within 7-10 days, STILL nothing. After several complaints addressing this issue, Booking.com has just blatantly ignored any and all requests/emails made on our behalf to honor their promise.