Booking.com Reviews

I reserved 2 rooms with double beds on March 9th for 3 days/$895. This did not appear on my initial email confirmation--which included 2 rooms with 2 Kings. I immediately contacted the hotel and Booking.com (B.C) assured me that they would contact the property and address this swiftly. B.C then called me back on my cell 2x to confirm that all was confirmed without any additional price increases. They then followed up with an electronic confirmation of my initial request. On, the date of my arrival was a different story altogether. I arrived at 11:30pm after flying from Oregon to MS went up to my room with my two equally exhausted children, I'm in breast cancer treatment so, exhaustion for me is a completely different animal. Only to find each room with a King. I called downstairs to the front desk where I was told that the hotel was booked and that this is what appeared on the booking confirmation per her records.

I was a host on booking. I was new and the first day, I managed the prices for the upcoming season. I haven't realised that low prices are set for next couple of years. That same day I got the reservation for the next summer - 20 days with miserable price. I asked guest to cancel but ignored me, I sent a message explaining and offered a discount. The guest said it was not his plan to do so and said that he will decide in 4-5 months. Then I did not know what to do and I found request to cancel the reservation to booking. I explained the situation, they were rude and not helpful, they said I need to find them another apartment or I need to pay the difference wich was more than 1000 euro! I found more apartments with similar prices so I don't understand that big cost.

The place is a dump!

Long story short, I booked 2 rooms at the same hotel through the booking.com website with both of them on the free cancellation options (Conf# 1768774433 / Pin# 7779).

I booked and prepaid for a stay at the Omni Parker House Hotel, address: 60 School St, Boston, MA, through Booking.com for the date’s March 3rd to March 8th for the APS conference at the BCEC. My flight to Boston was delayed and subsequently cancelled by United Airlines. Omni Parker House Hotel canceled my reservation without any notification as a result. I am an international student, who is not familiar with how business works between the hotel and third-party booking agencies. After explaining my situation with them, they still charged me half of the booking amount. This places me over my travel budget, which is funded by the California State government’s money. As a result, the government will not cover this payment.

My card number was taken from me (yes, I’ve contacted my bank's fraud department) and used to book a room with Booking.com. After speaking with the hotel clerk which processed the transaction for a “no show”, and now knowing the payment was made in error, she stated that a “we can’t refund that amount” (over $450)... I’m sorry, you can take money but not refund it?

I am still on the phone with Booking.com. There is an error on my reservation, and they are not only refusing to fix the error, but are refusing to put me on contact with the hotel. They only give me a number that is disconnected. I quote the supervisor, "We don't care." This was following by insults. I quote, "You must have a lot of time to waste."

Was unable to cancel and had to pay the full amount of the reservation. Impossible to contact the hotel directly. I was left in touch with a faceless organization of Booking.com to ask for any refund. The hotel was completely booked out the following day - no refund available for me, they pocketed the money. Horrible horrible experience, will use Orbitz or the hotel directly next time.

I had booked a hotel in Michigan and thought I had phoned the hotel directly. An hour before we were to leave for our trip I had fallen and was taken to the hospital where I found out I had not only sprained my ankle but had broken my right arm. I was the driver for this trip as my aunt and her friend who were in their 80’s would not drive from Toronto to Flint Michigan. My aunt phoned the hotel to say we were at the hospital and we would not be able to make the trip. Since it was not 24hrs prior to cancelling the clerk at the hotel understood and said we would not be charged the customary 1 night stay.

I made a reservation with Booking.com last Thursday. Today (Monday) I found out that we needed to add one more day to our stay so we contacted the hotel directly. Much to our surprise the room rate quoted by the hotel was substantially lower than that with Booking.com and we in fact didn’t have a reservation despite receiving a confirmation email from them. Because we were in need of pet friendly accommodations this situation could have been disastrous. Fortunately we were able to add the day and the total bill was lower for the five days than what we were quoted for four through Booking.com.

Per booking.com price match guarantee. I booked a completely identical room and stay just down the street thru Priceline for about $100 less BUT booking.com refused to honor their guarantee and would not refund on the difference as promised. I have cancelled my stay with their phony billing. I WILL NOT USE Booking.com for anything in the future, so be careful not to get caught in their scams.

I booked a reservation which I paid extra for a room with a free cancellation policy. I canceled less than 24 hours after I booked for a room 4 months later. They charged my Amex 1600 as a fee and wouldn’t refund my money. I argued with the hotel chain and Booking.com and they wouldn’t refund me. I had to open a dispute with Amex. Horrible customer service.

I booked a room at The York Hotel in Weston-super-Mare and tried to cancel with both parties because I didn't realize there was parking close by, but they took the full payment out even though it only asked for my card details to secure the booking. No payment was meant to be taken so I had to stay in the end. I asked for a sea view room which I didn't think was available but to my surprise they had found me one and upgraded us free of charge. I got into this room which was more like a flat. It was massive and very nice too, I couldn't help but smile but then when I opened the blinds to look at the amazing view I felt something go onto my head. This was water. We had a leak coming from the ceiling, so I went down to reception to explain what had happened and a lovely lady was asked to come up to the room with me and to show me and my partner to another room. The original room we were to stay in this was tiny.

! It is the second time I book a pay later booking and my card gets charged! I rang up Booking.com 5 or six times since Friday and they refuse to accept responsibility and now I will have to wait a month for money they unlawfully took from my account! Disgraceful customer service!

Hello. I have booked a room in Italy. I entered the details and settled the check-in time, I paid and after paying I receive an email saying that the hotel/accommodation do not deal with the check-in time I specified. I spoke to the hotel, Booking.com and I feel that this is an scam. A bad practice and they know that, they make money at our expense. If a hotel cannot deal with specific check-in times, Booking.com must not list them and such constraints must be part of the booking process. What a scam.

I booked a hotel in the USA and stayed there for 4 nights. The last two nights were disrupted by fighting and fire alarms and on the final day we found disgusting laundry in our bathroom. I tried to seek advice from booking.com to get a refund for the two nights. Booking.com have been useless. They have 'personally' refunded me one night's accommodation but state that as the hotel is refusing because I left a review on booking.com that there is nothing they can do. I have spoken to agents in London, USA twice and Amsterdam and all have lied to me!! They are supporting the hotel which is dirty, dangerous and unsafe! An extremely poor service.

I booked a room in Oruro, Bolivia during carnival through Booking.com. It was pricey because of the holiday, but I figured at least I would be assured a decent room. I had used Booking.com many times before. I was recognized as a booking GENIUS. Nice, huh? Arrived in Bolivia and the hotel didn't honor my reservation. Reserved another hotel at MUCH greater cost. Booking.com apologized with one of their syrupy 'we're there for you emails,' and offered to 'make the situation right.' I was instructed to send booking proof of payment from my bank account. In the end, the story was, they made a mistake, and there was nothing they could do. This is the SECOND time I had this exact problem. Seems Booking.com is good at making reservations that may not be honored. They are also good at making promises that they don't honor. My fault. I should have learned on the first go round. Never again. RECOMMENDATION: STEER CLEAR.

I made a booking through their site and made the payment to the house. Later happened that booking has not made the payment to the host and they had cancel my booking. This happened one day before I was going. The staff of booking offered me to look for another place and they would pay me the difference since it was their fault. They pretend to have booked the other place. When I arrived it was not booked but fortunately they had a room for me. They told me that they needed the receipt I have been there and how much I have paid. I sent them with email how they wanted and they never replied again. I called them and all they said was, "We will contact you" here and there... bla bla bla. Will never book again with that site.

I booked three rooms months ago and needed to make a change from one king be to two queens. I called the toll free number and spoke to someone who said she would take care of that and email me the confirmation. A month later no correspondence from booking.com so I used their Booking Assistant to make the request a second time and while waiting for their response I made another call. After 15 on hold the representative disconnected me immediately after I told her what I needed. The Booking Assistant had responded by this time saying that there were no double queen rooms for my dates of travel. I looked directly on the hotel website and found that to be a untrue, there were double queen rooms available and for a lesser price that booking.com charged. Save yourself a headache and stay away from Booking.com.

I wish, I checked this page before using Booking.com. It clearly said - free cancellation till 14th March and no prepayment required. Guess what, after I clicked the link, it magically went to non-refundable. Worst is the customer service representative - the most rude and arrogant person I have dealt with. He even hang up the phone while I was talking. They kept lying that they are calling the hotel - but they cant get through. While they were lying to me, I could call the hotel with my other phone. So you know how much they are lying. They were not helpful at all and now I have to lose all my money because I am not making that trip.

Don't have a medical emergency! You will get charged...even if you try to change the date. My husband was scheduled for a training in Dallas. He had a medical emergency the day before the training...the training company, The Adjuster School, was completely understanding and changed the date of the training; HOWEVER, the hotel and Booking.com was NOT! I tried to simply change the dates and they would still get their precious money...nope! Couldn't change it and got charged a night's stay. I called the hotel, they told me to contact Booking.com, contacted Booking.com and they told me I had to talk to the hotel. Who is in charge of this!!! DO NOT USE Booking.com! They are horrible! Hotels.com has always been great, don't know why I changed!

I made two phone calls to Reservations.com to cancel a reservation and get a refund or partial refund. The first phone call I made was a complete waste of time as the representative stated they needed to call the hotel and speak with the manager. According to the Booking.com rep., the manager was not in at that time and I would have to call back in an hour and a half. I then called back, waited and waited while the representative called the hotel to find out if the reservation could be cancelled and refunded. I was then told by the Booking.com Rep that the manager would not give me a refund.

Booked a one of a kind accommodation; a 3 bedroom, 2 bath house in Spain through Booking.com. After that I sent a link back from TripAdvisor.com showing a lesser amount. They responded that the link would not open (It does for me but not with pricing at this point.) They asked for a screenshot. I can't get a screenshot of my exact 3 night reservation on TripAdvisor because the only accommodation is already booked. To me. I sent screenshots of the 3 days, Sun to Wed for the week prior to when I'm there and the week after. Both showed the same difference of $30. Stands to reason that if before and after are less, then the one in the middle would be less. There are no festivals or events going on that would boost pricing.

Recently my wife and I booked a room (2 weeks extended stay) at a relatively nice hotel in Hollywood, Florida via the Booking.com website. I filled out the online booking form correctly, and got a confirmation number immediately. This was followed by an email with a confirmation number and PIN code. So far so good. I thought everything was set, so on the arrival date I called the hotel to warn them that we'd be checking in late that evening (my wife, who BTW is recovering from an injury and uses a cane) was going to check in first, and I was to join her a few days later...

I have been booking accommodation for a few years via your website, and recently I booked accommodation in Valencia Spain for trip through this process. I also checked alternate websites and actually found the accommodation slightly cheaper on another. I booked the accommodation with Booking.com as I noticed the website indicated that you they price match. After booking the accommodation I decided to contact Booking.com and provided the information required a screenshot and link to the website where I saw the cheaper deal. I Received an email back telling me that that the accommodation booked via Booking.com was cheaper than that of the example I provided.

I booked with Booking.com thinking I had a hotel when I got to destination. Thank God I called to confirm because to my dismay not only did I not have a place, but the owner of place tried to get more money in order to keep my room. It seems either the owner placed the wrong rates or Booking did and neither were willing to help me. Booking told me they would refund money after 7 to 12 days. When I asked for them to eat the difference since they screwed up they said no and refused to help me. Spent 5 hours just trying to get my money back and to have a supervisor hang up on me after hours of dealing with company. I was left with no extra funds to rebook at another place, no place to stay and I was 5 states from home. This company has the worst customer service I have ever experienced.

I booked hotel through Booking.com. Based on Booking.com review the calculation is fraudulent. Booking.com customer service does not exist. No one answers if there are any changes to reservation. I would never recommend anyone to use them. If you want to risk and throw away your money then you are welcome to use them.

Two hotels that I booked through Booking.com were the worse. Greenville Inn & Suites in South Carolina was the worst of hotels. People Banging on your door at 3 AM, dirty room, bloody towels, nasty smelling room, bedbugs, got bit all over my leg, arm, housekeeper never came to clean the room and front desk rude. Called Booking.com and they said they couldn’t do much for me.

DO NOT BOOK WITH BOOKING.COM. THEY DO NOT DISCLOSE ALL THE CHARGES AND LIE ABOUT THEIR CANCELLATION FEES. We booked a property through Booking.com. The advertised charges were US$254.80 for the room, $250 Security deposit, 3.30 %, 3.50 % credit card fee & US$ 105 Cleaning fee per stay. After reading all the terms and conditions, we booked the room. We were immediately charged $870 CAD for the room, security deposit and all the taxes and fees. After they charged our credit card, the property contacted me and asked me to send a copy of my ID, a copy of my credit card and also sign an authorization to charge me additional $1000 USD if there is any complaint. This additional $1000 USD charge was not mentioned in booking.com's advertisement. If it had been there, we would have never booked.

DO NOT BOOK USING THEIR SITE. I WILL NEVER, EVER, EVER USE THIS SITE AGAIN. My fiancé booked a hotel for our honeymoon in California through their site and used my referral code to get $25 back (their refer a friend program) but because he used my credit card to book the hotel, the website "flagged" it as fraudulent activity and CANCELED our reservation without giving us ANY notification. So, our $1,100 hotel was canceled, we no longer have a place to stay, and they TOOK OUR MONEY and will NOT REFUND US all because they didn't want to pay out $25 through their refer a friend program.

I've been trying to resolve this with customer service, I booked a trip on Booking.com airline and resort on their monthly payment plan, but the last payment for some reason did not go in on time. Booking.com canceled my reservation at the last minute. I had to pay for my stay out of pocket and when I called Booking.com to solve and ask what happened, the booking agent told me as per their agreement statement at time of sign up. Could not get or ask for a voucher for a further trip. That they get and will keep all of the money I paid to that point. Almost, the entire trip except one payment. The agents are very rude and treat their customers so badly. I guess it's all about the money.

Rented a room which I thought was a hotel room turns to be a single family room in a gated community in which I received no code to gain access to the community. Called number provided and the person that answered asked if I wanted to cancel. I stated that since I couldn’t gain access I might as well cancel. Called Booking. Told them my problem and they said the person renting the room put the charge on my credit card and I said, "I never gave you permission to give my card to a third party." They said I was out of luck. Goodbye Booking.com.

Made a reservation in Jan 19, needed to add a person to our room reservation, called the hotel to add person, they said no problem no extra money is needed it is a four person room but to contact Booking.com to change reservation. I did and they came back with an price that was crazy and said it was only a 2 person room, 2 queen size beds / 300 sq ft room, lies lies lies. I cancelled my reservation with them and went the hotel directly! They are liars and got caught in the act!

Booking.com doesn’t price match as advertised. After multiple attempts and photographic proof all I was offered was a 25 dollar incentive which is impossible to get. With no cancellation option I’m stuck paying extra. Never again. Beware. Go elsewhere.

I and my family periodically go to same hotel in Desert Hot Springs. This time instead of calling hotel I used Booking.com website to book a room. When I arrived in a hotel they told me that I booked different (and a star lower) hotel mile away from what I was ordering. I ended up booking room in a hotel I wanted to go in a first place, I called Booking.com two hours before checking and, of course, never got a single penny back. I don't know exactly how they tricked me. There is no way I would book hotel I never heard about. They charged me same price for one star lower hotel. Stay away as far as you can from this website.

Voucher send in the mail for $100 because I use Booking.com for lots of my trips. I used it and 6 months later, after 25 emails and 10 phone calls mostly to Asia still no $100 credit. It's a sham, it's fraudulent and they are stealing from their loyal customers. I will try to use other companies from now on although I'm sure they all have the same ownership. I would frankly rather have not had the offer in the first place, they have made it so painful to collect. I'm sure that was their goal so that 99% of the customers they sent it to didn't use it. Not very smart long-term business decision to ** off your customers for no good reason!!

Very disappointed! I made a reservation of an apartment in Greece. Arriving at the destination the apartment was rented to someone else. The owner said he would put us off for 1 night in another accommodation, a garage turned into bedroom: tiny, dark, cold, 2 degrees Celsius, a mattress on top of crates. As it was late at night, without speaking Greek, with a precarious English, we accepted.

Made reservation in December 2018. Had confirmation#, but when we arrived at the hotel they did not have the reservation. Called 800# for Booking.com and was on hold for 20 min. Hotel manager also called and we both were hung up on. This was our second booking with the company. Had no issues the first time in August 2018, but now 6 months later my credit card was fraudulently used to make purchases in Spain, the US, and the Netherlands, which is where Booking.com is based! This was a new bank card and only the second time I have ever used it for a purchase. All the fraud purchases were in a half hour time frame on Feb 28, 2019. BEWARE OF THIS COMPANY!

WARNING! DO NOT USE BOOKING.COM. I booked a trip to Punta Cana in Nov 2018 for February 2019 with the help of a phone representative. Day before my trip 02-22-19 I called Booking.com to verify with Yani that I had a king bed, he informed me the trip was only for 1 person. Told him it was supposed to be for 2 people. He said "Well it was your error so there is nothing I can do, if you want to add the second person it will be $1000.00 more. Actually I can get you a deal and it will only be $900.00 more." Told him it was unacceptable I want a supervisor and was told "no you can’t talk to a supervisor."

I booked a hotel in Milan and the check in information given by Booking.com is different to the check in information at the hotel. Not good enough. We are now unsure whether we will arrive on time, late in the evening, to get into our hotel. We are senior travellers and feel badly let down by a company we have used for years. We will no longer be booking with them.

I booked a reservation through Booking.com for a property in Barbados (Palm Sanctuary at Ape Hills). The booking was a "book now, pay later" reservation. I stayed, had a great time and checked out. This was February 7-10. 1 week after check out, I contacted Booking.com to inquire why my card had not been charged. They told me that they would contact the owner of the property and request that they charge my card. Weeks went by and my card was still not charged. I contacted them today (2/28) and inquired again why my card had not been charged. They said the owner had never been contacted from my initial request, and then made it seem as if I had been the one to skip out on payment.

Do not use Booking.com! We used them to book a hotel for one night in Florida prior to our cruise, big mistake. The reservation was made on 11/09/18 with a check in date of 3/2/19. On 2/27/19 3 nights prior to check-in they called to say, "Sorry we overbooked so your reservation had to be cancelled." How do you overbook a room and not know it's been done until 3 days prior to check-in? They offered us a different hotel which was $45.00 more than our originally booked hotel. They advised us that after our stay we could submit our receipt and possibly be reimbursed the difference. I was able to go online and book the hotel directly for $43.00 less than Booking.com offered. Fortunately we were able to find another hotel since it was so close to check in. Now we have to change our shuttle transportation. I travel often but I will never use their site again!

I made a reservation through Booking.com via Iceland Air for a trip to Iceland in January. In December we learned our trip had to be cancelled. I immediately went to my Booking.com email and clicked on Cancel Reservation. Much to my surprise in January I received an email saying I was a no-show. After a moment of panic, I clicked on my original reservation and there it says "Cancelled" and so I did not think much of it. Until, I was charged for my trip. When I called I held for 45 minutes the first time, hung up - called back and after 25 minutes got ahold of someone. She said "Oh yeah I see you cancelled but you did not show." - ?!? What??

I am a doctor and go to several conferences around the world- I tried to book a hotel in Lyon through Booking.com and after I confirm the non-refundable option and did the final step I received a confirmation from another hotel in Lyon. I called them right away and they said that they have to call the property manager and solve the issue. After calling them several times they said that was my mistake and the hotel told them not to call them again. I provide them the screenshots of my reservation that I was on the right hotel page- but all they said is that, "We cannot help you."

I have used Booking.com for years and even became one of their frequent customer level users ("genius level"). We recently went on a 5 week vacation to Europe and used Booking.com for all our hotel reservations. We made a nonrefundable hotel reservation and by email confirmed with the hotel that they had heat in the rooms.

Do not ever go with Booking.com. Rather go with MakeMyTrip or goibibo. The reason being in certain cases Booking.com allows dalal or broker or agent to book a room for you. You will end up paying more money than the room actually cost. In between the broker get the opportunity to earn handsome commission. On reporting this kind of malpractice, booking.com support team will not help you showing their term and policies. I have uninstalled the app and will never ever use booking.com in my life. Reported agent name: https://www.a2zroomz.com/a2z/. Please check the attachment to see what Booking.com charged me through agent a2zroom and what hotel Elgin provided to me as receipt. You will understand the difference on amount.

Unbelievable how all things go bad with this organisation! I started to rent in October and since the beginning: Bad contact! No reaction on my inbox mails. Told me to call back but never did. I asked about explanation about the extranet. Then they booked reservations without knowing and I cancelled immediately. They did not provide me with info! I was new...I had to pay for the cancelled reservation! No one to talk to! No one took me serious. Mails I had to pay. I mailed, called days and weeks and no reaction, while they say they react within 2 days! Only that I had to pay! Meanwhile I can't get access to extranet. All the time codes: the side is unreachable: admin.booking.com has broken the connection. All the time!

BEWARE, THIS SITE IS NOT SECURE. I have used Booking.com several times over the years with no problems. Four weeks ago, I made a booking with a hotel in Sydney. As usual it was a 'pay later' arrangement which can be cancelled if needed. One week ago I received a message from my bank that they had refused a payment on my credit card 'due to insufficient funds'. Knowing that this was not really possible in any legal sense, I immediately contacted my bank for details. I was told-- Booking.com had TWICE ATTEMPTED TO WITHDRAW $15000, FROM MY CC ACCOUNT. Luckily this was over my limit so it was refused (otherwise it would have gone through).

I reserved a book now, pay later, which states payment is due at check-in, stay with a popular hotel chain for a stay 2 months in advance. Two days after the reservation the entire stay was charged to my account causing several overdraft. When I called customer service she stated that they will refund the money back to my card at the time of the visit and that the confirmation email states that the hotel will charge at any time. The information listed on the deals are very misleading especially with a book now, pay later. If I knew I was gonna be charged right then for the reservation I would have waited until a closer date or when I actually had the money to book the hotel.

Until this company gets things squared away with this hotel partners, I would stay far, far away from them. Booked a room for my family... Pledged my credit card. Family showed up, was asked to pay again. I told them not to pay again, as I already did it. Bottom line, some of the hotels that this company sells for require you to pay them when you check in. Others want the accept your online booking... You never really know and have a great chance of paying 2x. A mess.

Wife used Booking.com to book a hotel in Moab, Utah. Talked to the hotel and found out that directly would be $100 cheaper. Called booking.com. Sorry 'no cancellations'. So much for booking.com's advertised 'low price guarantee'. They also quoted one price and then added $250.00 in fees. They suckered her in with 'deal expires in 15 minute' marketing. They also are completely lying on their website and will charge your card immediately. Booking.com are unethical fraudsters. Be warned.

Absolute scammers. Reserve a room with credit card. Told to pay on arrival but when you check your account the money has been took. This is the third time. Also when my daughter got there who I reserved it for she was charged also. The hotel was manky as well so she left. None of us have been paid back. This company needs to go on Watchdog and be exposed of their scamming ways. They are dodgy. Avoid this company at all cost 'cause you will have nothing but a nightmare. You need a break after booking a break with these. It’s a nightmare.

Booking.com had an click option to pay at hotel 7 weeks before arrival date, instead they gave my credit card details to hotel (in Thailand) who took all my money. Booking.com deny click process and said I did not click and that receipt showed payment could be taken at any time, but this was after I clicked and gave credit card details as part of the reservation process. The reason I choose to pay by credit card is to have consumer law protection, Lloyds Bank have credited me the full amount. I have used same process with other online booking companies without ever experiencing this problem. Has anyone else experienced this?

I attempted to make a booking for a work meeting in Flagstaff, AZ. I did not receive an email with a confirmation number or PIN, instead I received an email confirming that I created an account. Northern Arizona was then expected to experience a heavy snowstorm and my meeting was postponed. I attempted to cancel my reservation, but did not see anything in my bookings showing that the reservation was completed. I attempted to contact the property, but they did not ever answer their phone. I then get a call from the property saying I was going to be charged a cancellation fee if I did not show up. The highways were shut down as Flagstaff received over 31 inches of snow.

I made my reservation for a weekend visit on Booking.com. When I arrived at the hotel I was informed that my children 13/15 were considered adults and I was required to pay an additional $500 to check into my room. I had put in my children’s ages when I made the reservation and prior to paying for the room. I contacted Booking.com after my return to informed them of the discrepancy between the hotel and their listing and they did nothing to rectify the situation. It was a horrible experience and I will not be dealing with this organization again.

I booked this accommodation which was in a shared apartment, just for one night. I also confirmed that I would be arriving late at night, and that my flight next day left at 6 PM. I was assured that this would not be a problem, and I could leave my luggage there until I was ready to leave for the airport. Upon arrival, I was disgusted by how dirty and untidy the place was. If it wasn't so late at night, I would have left immediately.

Beware of Booking.com tricky pricing. Recently I booked with them and the amount I thought I was booking for vs what I got charged had differences. I was charged approximately 10% more and when trying to discuss this with customer service the service I received was very poor and extremely time consuming. I was basically given the run around and the poor customer service bothered me more than the overcharge. When I first called they said I needed to prove to them what was quoted and what was charged. So within 24 hours I produced screenshots I took and sent it to them via e-mail.

I made reservations on Jan. 4, 2019 for Couples Swept Away Resort in Jamaica through Booking.com. I paid in full. On Feb. 16th, 5 weeks later, and 18 days before the vacation was to start, I received an email from Booking.com stating there was no availability at CSA, so they wanted to send me to a different resort instead. We go to CSA for the scuba diving, the resort they chose to send us to instead is a nude resort 2 miles down the road from CSA. I said no, absolutely not. I made the reservations 5 weeks ago and I expected them to honor it.

I am on pilgrimage and send an number of emails for early check in and they have send reply of confirmation through email. When I reach reception they are not accepting and when I email back to Booking.com They reply me to make new booking. I have spend whole night in different city on street travel for Umrah and I have same experience in Mecca. The hotel manager said, "We are not Booking.com. We have our own management." Then why do we need to book through any website if they have no priority for guest request.

I was looking for a hotel room for my fiance's birthday. In the description it said I wouldn't be charged until I checked in and they needed my card number to secure the reservation. Shortly after (maybe 15 mins after making the reservation) I canceled it 'cause plans had changed. I wake up the next morning and check my account and they charged my account! Which now takes away from my fiance's birthday and I have to wait 3 to 5 business days to get my money back! Very upset - will never be using Booking.com ever again.

Booked room online, reviewing pictures and descriptions of rooms. Choose best one shown, even called hotel Hampton Inn and suites confirming accommodations. Arrive and checked in to find room not as pictured or confirmed with walk-in shower extra as promised. Bed was hard and lumpy and outlets didn't work. Will definitely be choosing one of the many other options in Milwaukee and not be making reservations with Booking.com again.

I was using the Booking.com site to find a hotel near the Dayton Ohio area. I was looking for a room with a jacuzzi suite as well as an indoor pool and hot tub. I was on the booking page to book a room at the Holiday Inn Express which included a jacuzzi suite. They had pictures of the room with a jacuzzi. They also had pictures of the pool with a hot tub. I just so happen to view the company website before finishing my booking. They did not have any jacuzzi suites available nor did the pictures of the pool so a hot tub. So I called them, they took all of the hot tubs out of both the rooms in the pool over a year ago and have contacted Booking.com several times to have the pictures and amenities on their site changed. But yet they have not. I am so glad I called the hotel to verify.

I booked my reservation through a referral and was promised $25 after checkout and here we are a year later with no credit. They lied and cheated to get customers to book through them. I would not recommend them!

Booking.com responded promptly to my complaint.

The unique vision and mission of Booking.com's founder made Booking.com the successful industry they currently enjoy. It answered a need, it filled a niche in support of travelers like me in planning trips without risk, way into the future where dates and timetable are still very fluid. Unfortunately their rapid growth seemingly made them lose sight of their mission and/or lose oversight of their team's professionalism in the business of customer service. Their website constantly changes, more and more the change feels as if Booking.com purposely intends to catch/trick us patrons unawares falling into making reservations with strict terms and conditions. System change that made you think you are clicking the "save" button, to save the alteration you made on your no-penalty reservations, and BAM! Without any further warning, a notification popped saying you just made a commitment to a non-changeable non-refundable reservation.

Almost a year ago I made a reservation at Sheraton Boston through Booking.com. I am getting ready to travel to this location and I called the hotel to confirm my reservation. The hotel told me my 5-day stay would be $1300 more than what I booked it for through Booking.com. Since I made the reservation through Booking.com I then tried to call them to rectify the situation. I called Booking.com seven times and they told me that they would look into it and call me back later. They never called back. I kept calling and asked to speak to a manager. They put me on hold and finally hung up on me. I kept calling back; I kept asking to speak to a manager. Yuko told me she was in charge and could not help me. She said they would not honor the original price that I was quoted.

I Timmy ** went through now on my 3rd horrible experience in with Booking.com, made reservations to Orlando, FL and I was charged immediately not upon arrival $529 and I had to cancel. The cancellation wasn't free like advertising says, booking wasn't free, I was charged $191 to cancel. Everything was non-refundable!!! Booking.com are total scam artist and need to sued and taken off the market. To make things worse to talk to someone about it or get your money back is totally impossible!!! No one and no one should use these people as a business, and if you do get to talk to someone, they are foreign. Never American...so (scammers)!!! That all they ** do!!!

In February I made a reservation at the Hotel Deutsches Theater (Landwehrstrasse) in Munich, Germany for a three-day stay in May. After completing the reservation, my itinerary had to be changed, so I had to cancel. Booking.com sent me an email confirming the cancellation, but the hotel went ahead and charged my credit card for the full amount of the stay. THREE MONTHS BEFORE THE CHECK-IN DATE! EVEN THOUGH I'D CANCELLED. I have sent the hotel three emails asking to be refunded, but they refuse to reply. The same is true for Booking.com. Now I have had to open a dispute with my bank to recover my funds. This puts me off Booking.com. And, needless to say, the shady hotel as well.

My experience with booking.com was not a good one. I will never use them again. I made a hotel arrangement through booking.com in January for an upcoming event in February. Less than 48 hours after booking the hotel I needed to cancel due to unfortunate circumstances. They make it impossible for you to actually talk to someone. I could only contact them through emails. I asked if I could cancel my booking. I was told no they do not give cancellations. I asked if I could rebook for a different date and was also told NO.

The location was in poor shape. The room smelled terrible and was still in un-repaired condition from the storm. Booking.com listed this as a three star recommendation after they cancelled my other booking. Booking.com is not a reliable source for recommendations if they list this as a three star. I had two older people with me and they were very disappointed in the stay. No towels in the room and no shower curtain. Booking.com cancelled my original reservation as I reached the city, then they reached the conclusion that it was my fault. Go figure. Very disappointed in the handling of this matter by Booking.com.

On 07/02/19 I booked Chalk Cottage Lewes, UK for 3 nights total cost GBP461.10 with a deposit of GBP130.50 paid at the time. After finding Airbnb had the same property for GBP371.12 I contacted Booking.com and requested either a price match or refund only to be informed a screenshot of the Airbnb offer for the dates booked was required. Of course this was not possible because once my booking was processed the cottage was no longer available for those dates to do a screen shot. In this instance proof of claim cannot be provided although checking of dates either side of my booking would confirm the Airbnb price. Booking.com are hiding behind "policy" to once again deny a legitimate claim.

I reserved a 2 night stay near Mount Rushmore with the understanding that I could pay at checkout. Now my credit card has been charged the full two night stay. I tried calling Booking.com to get a refund and they said to call the hotel. I called the hotel and they said to call Booking.com. Now I’m in an endless loop with no resolution to the issue and my credit card tapped out. They also told me there are no options to cancel or modify the reservation. Don’t use Booking.com!!!

1.5 years ago I used this site to book my Myrtle Beach vacation and boy was that a mistake. I used my credit card to secure the location with the understand that I could use any payment method upon arrival. When I arrived I gave my debit card and my credit card was still charged which put my account $800 over my limit. They refused to help me with the problem and the hotel basically said, "Oh well. We got our money." My credit score has been impacted by more than 200 points and I've lost almost everything in my life because of it. To this day I'm still fighting with the creditors about this with no end in sight. These people are reprehensible and don't care whatsoever for anyone or anything other than their bottom dollar. I'm going to Priceline from now on!

I started using Booking.com about 3 months ago. I travel every week and was offered additional miles for booking on this site. There is NO forgiveness here. I booked a flight into Abilene TX, so it took me to the hotels there, I changed it to Eastland TX but it opened in a second screen. When I confirmed it was to Abilene not Eastland. I immediately called. They told me read the fine print. Priceline may not give me the airline points but the customer service is worth it!!!

I stayed at Royal Rooms Rome on 22nd Sep and they kindly decided to take £253 off of me the following month after my arrival. They had swiped my credit card and have denied it all yet my bank contacted them and they provided the receipt. My bank could see it was fraud because there was no signature. I have contacted Booking.com and sent over 50 emails to ask them to remove the hotel so other people are not stolen from. I always get a standard response and I’ve just been passed to a different person every time. The hotel denied taking the money so Booking.com are doing nothing. I’ll never book through them again and I’ll tell everybody that the Royal Rooms is the dodgiest hotel ever.

My husband and I booked a stay at a holiday park through booking.com. This holiday park had glowing reviews and looked awesome so we booked a non-refundable, self contained cabin. Booking.com quoted us one price, the holiday park removed a different amount from our credit card. When we questioned the management at the holiday park, they said it was a standard transaction fee for amounts of $500 and over. Nothing about this was mentioned in the information we received from Booking.com.

I booked a hotel through Booking.com and too late I realised the hotel shuttle wasn't free when I booked through them. On their website it appeared to be free as it was in heavy green type next to free wifi in the same type and alongside things like swimming pool and private beach which were obviously included in the price. Elsewhere on the website it was shown to be extra but you had to look quite hard for it. The saving on the hotel through Booking.com was nowhere near as much as the transfer cost. The hotel quoted 100 euros for the two transfers (there and back) and the saving through Booking.com was £13.00. If I had booked direct through the hotel the transfer would be free. Booking.com refused to compensate me despite their much flaunted price match as they insisted the information was on their website. I maintain the website was deliberately misleading. I shall avoid using Booking.com in the future.

It appeared to be the hotel booking with me and I asked about AAA discount and received none but when checking in they confirmed there was one but too late to do anything that cost me $85 in addition. I feel I paid the highest price this room was ever booked for... In summary Booking.com is misleading, expensive and, non-flexible. I will never use Booking.com again.

I booked a hotel room on Booking.com and canceled it the next day. In both the booking invoice and the cancelation notice, it stated that I was not to be charged for canceling. One month later, I have a $1400 charge on my account with the hotel stating that it was supposed to be non-refundable and it's not their fault Booking.com got it wrong. The customer service person at booking.com was entirely unhelpful. I know have to file a dispute with my bank card, which I will 100% win. Booking.com is shoddily run and borderline defrauding their customers.

I booked a hotel in Asheville but did not receive the email to verify my confirmation until 2 days later. When I clicked in their email it said that the time to verify had elapsed and my reservation was cancelled. I booked another hotel through their website. However, when we got home we were charged for the initial reservation even though Booking.com had cancelled it. I have emailed and they say they are looking into it but all they did was contact their original hotel and have them called me - Country Inn & Suites on Tunnel Road in Asheville - they will not refund my money. I will NEVER use Booking.com or stay in Country Inn & Suites again.

I attempted to utilize a coupon provided by Booking.com, promising an $80.00 refund to my credit card following my stay. Months later this refund has yet to take place. I have made several phone calls and have sent many emails in a effort to resolve the issue, all to no avail. This situation has left an unfortunate feeling of dishonesty and little concern for customer service.

It was a great experience. Smooth and easy to do what I was looking for when I started using the site. Everything I needed done I got taken care of here. Was good overall. It was just as I hoped it would be.

I have booked a hotel with them that had a free refund for a long time. I cancelled the hotel, $1215 on January 5th. It is now January 31st and I still have not received the refund. I called and email numerous times and they are making me deal directly with the hotel. The hotel doesn’t pick up the phone. I booked it through their website, not through the hotel and I think they should personally deal with the refund. I will never use them again!!!

Read your reservation very carefully. TOTAL should read SUBTOTAL. There is fine print long after the TOTAL, indicating further fees after you check in. So, review your confirmation very carefully as the TOTAL is not the TOTAL.

This is regarding Confirmation Number: **, I was looking out for referral amount to be reflected after the stay of my friend. But it is saying booking is canceled in Booking.com so the referral amount will not be credit to both the person. This is **. We have bills of stay and either the hotel or Booking.com is doing ** thing.

I booked a 5 night stay through Booking.com for Wyndham Travelodge North Bay. I made my reservation back in Nov 2018 for March 2019. I rec'd an email Jan 27th from Booking.com requesting that I pay in advance to secure by reservation. This is a 1st for me... Never been asked to prepay for a room. I called the hotel just to confirm my booking... Response was, "We do not have your reservation. Booking.com should have never reserved this for you..." I was shocked. I then called Booking.com customer service and they said... "I have no idea how these things happen... Sorry. You will have to book at a different place. There are no other pet friendly hotels available during this time." Will I ever use bookings - duh... No. Next time you need to book online. Get a rate and call the hotel direct. They will meet or beat the online booking site. I found out this is how hotels are fighting back against online booking agents.

Booked a room at Marriott in Chicago. Called Marriot before my arrival, & Marriott explained that Booking has not reserved a room in my name. Result? No room, and had to scurry to find a room at another hotel, but Chicago booked and had to book a hotel 10 miles away. Bookings.com 'customer service' telephone number was busy for an entire day; did not answer emails, too. Had to work with American Express to get my money back. Robbers.

Just returned from Lima Peru where we rented an apartment on Booking.com. The property owner is trying to keep our entire security deposit for a dirty towel and a tiny piece of plastic on plastic veritical blinds (that was not broken by us) and the property owner is claiming that they are "Persian" blinds. This is obvious normal wear and tear on inexpensive items and it is beyond unfair to nitpick and pin this on us. Booking.com refuses to get involved and we feel so taken advantage of and violated in this process. It is beyond frustrating that booking.com is allowing this type of predatory behavior from one of their property owners. I urge you to use another rental platform and to make sure they offer renter protection from this type of behavior.

The accommodation we contracted to through their site was found to be not as portrayed when we stayed there overnight. We uploaded 5 shots of the hotel rooms sending these with our review, however these shots were not downloaded to their site. Initial response from Customer Service was very disappointing. After painstakingly taking screenshots shots of each stage of their booking progress to create an audit trail I was eventually contacted by Customer Service with a detailed personalised reply, apologies, recognition of the shots we sent them and an offer of a full refund.

I would like to share my experience with Booking.com: Over the past 3 month- I have had many issues with guests who claimed they did not receive any information that was sent to them regarding their reservation and normally that happened whenever it was a guest who had booked over one of your partner websites (e.g. Priceline), guests who somehow never came across the room information and details like "1 bed" in the room. Guests who also claim that I was stealing because it was advertised as e.g. $99/night but then failed to see the tax and cleaning charges. I understand that most likely the answer to those matters is the information is there, it is neither your fault or mine that they did not read it, which is fair point, however, if it consistently happens, which it did, then there must a problem with the information layout.

I was easily able to book the desired hotels online with Booking.com very easily. The best thing is that it allows user to provide feedback based on the experiences gained while staying at the property booking from Booking.com.

My complaint is that this room was falsely advertised. It was NOT disclosed that it was a shared room. It was advertised as “exclusive”, which meant to me that I would be the only one using the facilities. There were multiple people in the room when we arrived back after dinner. There was even someone in the shower, which was never noted to be shared. When I booked the room, there was even a description that led me to believe this was a hotel. The online pictures show the entire facility, not just a “ROOM” The following is copied from my confirmation email where you even state it is a hotel. “Important Information. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Didn't receive a confirmation email so I logged in and found no bookings. 1 hour later got a confirmation so I called to cancel but was still charged cancellation fee. I understand policy but feel deceived. And the less than respectful operator named Igor, left a bad taste. Recommend you don’t use them.

Made a booking through Booking.com for R6200 a night. Booking confirmed and paid a deposit. 3 days later I got an email from them saying that unfortunately I have to book 3 nights and the price went up to R7000 a night!! They are a load of thieves!! They don't want to honour what I've booked and paid and now I have to struggle to get my money out of them!!! Do not use Booking.com!!!

Scammers! Scammers!!! No follow-up for the customers. If you ever have a problem with the establishment they will let you down. I have all the proves. I will never book with Booking.com and stop booking with Booking.com.

These people are bunch of frauds. Total Price mentioned in your mail and amount you pay will vary at the property... Don't ever book with this site as what they do is that they don't mention taxes in Total Price.

My experience was nasty. Once they arrived at the establishment this was complete. Booking didn't offer to us an alternative, and we spent the night at a hostel. Booking alleges is not responsible for anything and don't want to help with the other establishment.

Made a booking through Booking.Com for Ratna Palace in Ahmedabad in India. They have sent a confirmation mail with the details. Due to work had to check in the evening, but upon reaching the hotel, we were informed that the hotel has no tie up with Booking.com and they have not received any intimation about my stay. When I tried reaching the customer care, very conveniently every Indian number listed is switched off. Was left stranded searching for hotels at the last minute. When I reviewed my experience on their website, they sent a mail rejecting my review for reasons unexplained. Absolutely Pathetic Service and Response.

I booked a room at the Biltmore in Providence, RI in October, 2018 for an event at the end of January, 2019. Three days before the event I received an email that my reservation had been canceled due to overbooking. I called the Biltmore and they were less than helpful and were adamant that they could not accommodate me. I was told that Booking.com sends over blocks of reservations at a time so Booking.com must have just sent the reservations within the past few days. Apparently quite a few people had their reservations canceled as well. I called Booking.com and they offered to put me up in a hotel two towns over.

I am absolutely appalled by the service I have received from Booking.com. About 2 weeks ago I made a booking through Booking.com. 2 days ago I was told it was canceled as they are not affiliated with the resort anymore. Booking.com sent me several emails to make payment and as soon as I did my booking was canceled. I have been extremely inconvenienced by this. I have to make all the necessary arrangements to try and get my money back. The Booking.com staff need to be retrained as they have absolutely no idea what they are doing. No one has contacted me to apologize and no one seems to care. I will never recommend this company to anyone ever again!!!

We booked an apartment in Kopenhagen, on arrival was the room already occupied. Besides that was the owner very unpleasant and the whole house in disorder, the place did not feel safe. The nice pictures on the site were just a lie. The owner admitted his mistake and said we would get our money back. He himself could not do that he said because the booking had gone through Booking.com. I try now for several weeks to get a full refund but customer support at Booking.com says they are just a portal and they cannot give my money back. I mailed the owner but they do not reply.

We booked through Booking.com and found the hotel photos and description were inaccurate for the property. When we canceled, we agreed to a cancellation fee of $163.20 but they kept the full deposit $730.10 (4.5 times more than the contract stated.). No one could reach the property management directly, not me, the bank, or booking.com. SCAM.

Where do I begin. To simplify their pictures online are lies and are deceiving. They have the hotel in their best interest. What a horrible experience. They offered me a 25.00 refund just to shut me up instead of not adjusting the rating of the hotel. Btw the hotel is Boardwalk Inn Daytona beach. Legit **. Promise.

I recently booked a property through Booking.com and after paying all costs directly to the property (As required by the booking) I noted a Booking.com Amsterdam charge on my card ($800 AUD, but charged in Euro). I referred this to the Booking.com customer service department and have received nothing but a runaround for the past month, including a number (I think we are up to 7) customer service reps requesting the same information I have already provided. Sadly those I spoke to had no clue, and I had to explain the charges a number of times (i.e. I had contacted the property and they had not charged, that the charge was from Booking.com, that the charge was in Euro so a charge for a European hotel/transport, that from that the charge appeared to be fraudulent and not related in any way to my booking, that I had not made any other bookings or enquiries etc. etc.).

I have used this site for bookings in Venice, Florence, Rome, Milan, Brussels and I highly recommend it. The site is user-friendly and it gives an accurate description of the hotels. I have been very happy with the results.

My booking was canceled without my permission by Booking.com. I then received an email saying that it wasn't canceled and everything was fine for my stay. I then contacted the venue directly and the booking was indeed canceled and charged. Booking.com's solution was to re-book and they would "transfer the money already paid to the new booking" but the new booking is now £13 more expensive... I am extremely distressed and exasperated with the whole process. Which has taken >3 hours of phone calls over the course of 3 days accompanied by 9 emails from at least 5 different agents. Had I not been diligent and checked with the venue. My wife and I would have shown up at the venue the first night of our honeymoon without a reservation.

I booked an accommodation through Booking.com in July 2018 for December 2018 to stay in a 2 bedroomed apartment in Monte Gorbea apartments, Sierra Nevada, Spain. Upon arrival I was told we are NOT in the Monte Gorbea, but one road up in Primervera apartments, I showed my confirmation, but was told I could be placed anywhere... Nowhere on their advert, or was I notified we could be placed elsewhere. It was also only a 1 bedroomed apartment and no balcony as stated. I complained on arrival to the office who offered another apartment, but even further away. I emailed Booking.com on the 3rd day as we were still not happy, they requested photos which were sent, but until now it has still not been resolved and Booking.com say they cannot do any more...?

I usually book my accommodations using Booking.com, and everything is ok, except this one time. Before Christmas 2018, I was with my husband on an "Eurotrip", visiting the most beautiful Christmas markets Europe has to offer (11 nights in 11 different cities). I have booked everything with almost 2 months in advance to take advantage of smaller prices.

I booked property and found a much lower price on same day. I immediately contacted Booking.com and sent requested information including print screen of the lower price and a link. Over a week and at least 4 phone calls with extended wait times and still getting the runaround. Don’t want to be given a price match guarantee and then find out there is no price match.

I booked a room by booking and the hotel pre authorized my card and they took 115€ from my card. I canceled the room and one month later and they didn’t return my money. Booking.com is NOT helping me at all and the hotel still has my money. Be aware that in case of a problem between the client and the hotel Booking.com is NOT going to help you!

Booked an apartment in Sardinia through Booking at £950. I found EXACTLY the same apartment and exactly the same full details with a different site at £695. Went through my account (I'm a Genius Member!) and filled the form online - their reply was the deal was different as I had to pay 30% non-refundable deposit up front. Total lie and it was their excuse NOT to Price Match. Not only this is a joke, isn't it illegal to advertise something they don't offer? Beware!

I have been a loyal customer for Booking.com for years (a Genius member!!). Things were ok all this time as I never needed their support or help and they were happy earning their commission and sending me reminder to book more through them. Until last Dec (2018) when I booked two rooms at Doubletree Hilton in Fiji for five days family holiday. As soon as I booked I realized that Hilton Resort Fiji is more convenient as location. I immediately cancelled booking at Doubletree Hilton (cancellation was allowed and I was within the cancellation time frame) and got a confirmation of cancellation on the spot through Booking.com system.

We booked three nights at a hotel in Costa Rica through Booking.com. We encountered multiple problems with the hotel - to sum up: dirty and not safe - and left after the first night. We reported all the issues to the hotel and tried to get our money back for the last two nights before we left but were given the run around by the hotel. We then asked Booking.com to help us obtain the reimbursement and received the following response: "Resolving complaints after check-out is challenging and less likely to result in compensation. In the future, please communicate any complaints to the property during your stay as the staff are there to ensure that your stay is comfortable." How offensive! We will never use Booking.com again and would not recommend them to anyone.

Be careful if you are interested in budget hotel. Some are dishonest and try to cheat. When I arrived Oriental Pearl... in Chungking Mansion. This hotel overcharge me and ignore booking paper. Booking ignored to help and all they wanted is money. Even my record of Booking never have any problems, I never cancel hotel, and pay every correctly. Customers wrote the review of this hotel on Booking that they charged the price and double charge, also didn't accept credit cards. Booking never help you or listen to you. Never use this site on holidays period, because some budget hotels might be dishonest to you. The hotel wants new customers who are ready to pay more. Book with trusted hotel even it's expensive if you don't wanna ruin your holidays. Booking lets many bad hotel on their site.

We have just recently booked a hotel room through Booking.com. They advertised this room with "Breakfast Included". When I received the confirmation through via email, we were then told that Breakfast costs extra at £9.16 per person, per night, incurring us with a further £60 cost. When confronted, Booking.com refused to do anything about this, and the hotel would not cancel our booking, leading us to believe that they are in on this scam too. Having to go through European Citizen's Advice Consumer Helpline at the moment to try and get this resolved. Judging by the reviews on here, I don't even know how this company is still able to trade. DO NOT BOOK THROUGH THIS COMPANY.

Long term reservations were made for my husband and son for a job. An emergency arose and they needed to leave. Manager would not undo the prepaid charges without Booking.com calling to change the dates to undo the long term reservation. There is a phone number for the motel, but they never answer the phone. I asked the agent if she would be willing to call my husband and have him give the phone to the manager. She agreed and all was taken care of in one phone call.

The treatment Booking.com provided me is unacceptable! We stayed at a hotel that we booked through Booking.com and the power was out all night long. The hotel told me to contact Booking. Did any type of refund. Booking then tells me I should have addressed it at the hotel which I attempted!!!! Booking should stand behind their clients! Some sort of refund should have been provided to me!!! I’ll never use Booking again!!!!

I tried booking again just to make sure I was wrong, but when I tried again it still sets automatically to 2 people. I don't know how it got switched to 1 person when making my reservation. When I tried fixing this issue, I felt like I was bounced back and forth between Hyatt Ziva Cancun and Booking.com without much effort to resolve or accommodate this issue. First I was told from Booking.com that it would be final price of $1278 when adding 1 person. Then Priscilla got back to me saying it would be like $1600 when adding 2 people. When I got back saying I would like to add 1 person for $1278, I was then told that's incorrect price. The same room for same date and 2 people is listed for $1278 for 2 nights and I feel ripped off paying $1568 for 2 nights. At this point I can't even trust Booking.com that this is the correct price and that they even tried contacting the hotel to resolve this.

This company does not even deserve one star!!! They have been so unprofessional and cheaters. We had our reservation confirmed before reaching the destination with complete payment done. As soon as we reach our destination they tell us reservation is cancelled without even prior notification. They gave us two options: 1. Unacceptable accommodation far away from where our original stay was at. 2. Full refund with complete cancellation. We chose the 2nd option and it's been more than 20 days now and we haven't gotten our money back. Nor does the manager reply to our multiple emails we sent. They are just here to loot everyone's money without any quality.

Booking.com is thieves. They advertise and list accommodation that does not exist. Bogus photos. Scamsters. I paid for accommodation with Booking.com. No refund. No apologies. They are rude and arrogant. Don't book with them. Bantry Bay Luxury Apartments in South Africa was a bogus holiday advertised. Booking.com is aware of this. They don't care that tourist are left stranded. Customer service does not exist. Thieves. As a family we were left stranded. Be careful.

Made a reservation using the Booking app. I selected the room with free cancellation before the upcoming date. There has been zero mention of prepayment but after an hour, surprisingly, I just received a prepayment on my CC! Outrageous, as there was absolutely nothing about prepayment. I called the hotel, and confirmed that hopefully I cancel the reservation and get this ridiculous charge off my CC. Save yourself and do not trust this company.

As property owners, Booking.com would get an absolute "MINUS ZERO" if I could rate that low. Even after we verified all our info, "a million times", Booking.com has not transferred payments from our guest since September. Booking.com owes us thousands of dollars. To add insult to injury... Booking.com will not even respond after numerous emails, voicemails and after we scanned requested documentation to Maximo ** in the finance department. Property owners don't use Booking.com if you want your own money from your guest that have already paid you. "Booking.com charges your guest money, Booking.com gets paid and Booking.com does not pay the property owners.” Booking.com steals property owner's money. Booking.com owes us thousands of dollars!

Booking.com does not accommodate customers. I booked 2 rooms at the Crown Plaza in Times Square on December 30th. It was a non-refundable booking. Within 1 hour of making my reservation, I called to cancel one of the rooms. I was on hold for 20 minutes and had to disconnect due to time constraints. I called the hotel and they mentioned that they would refund my room but I had to go through booking.com. On 2 occasions I was not able to get a refund. Booking.com would not allow me to talk to a manager or someone in charge. They are not customer service friendly at all.

We booked hotel through booking.com and paid for our booking. When we arrived at the hotel the reception told us that booking.com overbooked this hotel and we were not the only ones. They already did it to others too. So we had no options but to book another hotel and it was already night. Next day booking.com representative emailed us to say sorry for all this and they will pay us back our money plus the difference we had to pay extra. But they did not return our money, in other way they stole our money. Already the last 4 weeks we emailed them 3 times to give us our money. We have been booking with them at least 3 times per year for the last 7 years. When everything goes ok of course you be okay until something goes wrong. Beware of booking.com. We will continue to inform people on other media links to avoid this company.

They charged me even though I cancelled 24 hours in advance as stated on the confirmation, called and they did not resolve the problem, they called the hotel and said they did not want to remove the charge.

My husband and I booked a double occupancy for 9 nights stay with Booking.com in Grand Riviera Princess. I have been faithfully using this agency for years. Upon payment I received a confirmation of the dates secure but did not show the number of occupants, only the max amount of guest in the room. So as far as I knew I understood what I booked to be accurate. 9 nights stay for two adults. The number of persons in the drop box said x2 persons. As well next to our suite choice I picked had two small people emojis. What would anyone think of this? That they booked their hotel properly.

I booked two nights at the Nouveau Inn Hotel in Ho Chi Minh based on the photographs and reviews on Booking.com. The hotel was filthy with stains on the walls, window and even cobwebs of the walls and my room looked nothing like the pictures. But the worst thing was that I was given a room on the 8th floor and it turns out there is a prostitution joint called “Happy Massage” on the 9th floor which is open until 2 am. When I complained the reception staff laughed at me. The bed was so hard. If you knocked on it it sounded like you were knocking on a wooden door. I tried to cancel my second night but the hotel would not return my passport until I had paid both nights. I wanted to complain to Booking.com but there is no way of contacting them. I am so disgusted by their service that I will never use them again.

I have noticed that when booking on Booking.com, they charge in US $ and the property asks to pay in their national currency. For example Thailand 100 TBH is equal to 2 US$ on the day of booking. On arrival it goes up to 150 TBH to 2 US$. So the guest is paying point 50 TBH more to the hotel. Why does Booking.com just not show the price of the hotel per night in the relevant currency of that country. Then at the time of arrival the guest exchanges and pays in that respective country's currency. Also most hotels add on taxes but want to be paid in cash. WHY. They collect the tax and keep it for themselves. Travelers think that those countries are cheap but it's not the case. I find that Booking.com is looting us. Please do your research and understand what I am trying to explain.

For the love of your health and sanity, do not use this service. When indicating a special request, do not trust their responses, they will surf on fine print to avoid their miscommunication and poor template details. Staff are powerless as supervisory body is non-existent, and the request to escalate your concern is further denied. There is no addressing the issue, the inconvenience they cause, and then blame is passed between them and the hotel property, nobody wanting to take responsibility. They carry on like they are not a business, and just a facilitative platform, book through them, deal with the hotel. But it is them, Booking.com, that creates the miscommunication and then back away. Cowardly, rude, poor communication, poor management, powerless staff. DO NOT USE THIS SERVICE.

Booked a bed and breakfast "Richmond house hotel Cardiff", with Booking.com. When I arrived there were no washing facilities, the toilet was shared and no bolt on the door. Not fit for purpose, so I could not stay and travelled home. the next day contacted Booking.com and credit card to cancel payment. Booking.com offered 50% refund, not accepted. I have just heard from my credit card co (RBS Mastercard), who have now said that as the payment was to a third party they cannot refund. The whole point of using a credit card was for the protection it should offer if there is a problem. This is a loophole that the credit card companies are hiding behind and the FOS need to close this.

After mistakingly booking the wrong date, I contacted the property to advise and they said they would happily refund it, as they couldn't offer the date I was after. They informed me to cancel via Booking.com. I cancelled the booking straight away and due to the booking being close to the check in date, it said it would speak to the accommodation. 5 days later, I received a call asking when I would arrive. Booking.com never spoke to them, and as the booking date arrived the venue didn't want to offer a refund as they had a vacant room and after calling Booking.com, they said they couldn't do anything about it. Their service is so bad, and as you can read on so many review sites, this is a common story. It was a $110 lesson. Please don't ever use this service. I would rather support and use a business that actually wants to provide a good service.

Booking was made and confirmed through Booking.com. However was notified by the hotel that the rates have now increased, and if I was not happy with the new rates, they would cancel my booking. No point booking early and locking rates in! No reply from either email or phone enquiries to booking.com. Took a closer look to the T&Cs and realised that any complaints are to be made directly to the hotels and Booking.com does not take any responsibilities. Will not use them from now on.

I booked 12 months in advanced, free cancellation, no prepayment required. Within 4hrs money taken from my account, Booking.com keep saying, "We are looking into it," but never let me know, I have to keep calling, hotel say it is a holding fee, bank says, "Nope they have taken your money." Cancelled the booking, hotel still contacting me asking if the dates are correct, and still not money returned. Not happy.

On the 21 December 2018 my family and I checked in at The Gallivant hotel Times Square, much to my surprise upon check in that the hotel had charged us an additional $400 as collateral should anything break during the stay. This was never disclosed to us when the booking was made. We initially booked two nights and two room as we are a family of three. We booked a deluxe room as they call it and received a room which had the following: A view of nothing at all. A broken bed. Dirty toilet. Wall that had stuff smeared on it and was not cleaned up after the last guests. Chipped walls. A door that was broken. Cupboards that paint was missing. Dirty floors.

I booked and cancelled a reservation at Place des Vosges I on 12/03/18. Received an e-mail from Booking.com that my reservation was cancelled free of charge. Imagine my surprise when I received my cc statement & found the charge of $930.55USD on it. Called this company & they said property was responsible for refund. Each time they call the property (PNL properties-Paris) there is no answer. This has been their response each of the three times I have called for a refund. I opened a dispute with my credit card company and will have them handle it if I do not receive a refund today, Jan. 3, 2019. Never cancel your dispute with your cc company before receiving a refund. Citibank stated they will not reopen a dispute if you close it without receiving a refund. The 1st Booking.com agent asked me to do this! So glad I called customer service at Citibank & they advised me of the consequences.

I got onto Booking.com to make a reservation at a hotel for New Year's Eve. I noticed I had put in the wrong days (12/30-12/31), corrected the mistake (to 12/31-1/1), and didn't know I got charged for a no show until I checked in to my hotel on 12/31! When the front desk manager told me, I was a bit confused. I contacted Booking.com about the mistake yesterday, 1/2, and was told since I did indeed receive a 'confirmed' email regarding the incorrect days, there was no reimbursement/refund. I never 'confirmed' these incorrect days, and didn't know an email was even sent until I went in and looked once this was addressed! Bad customer service all the way around from Booking.com. They didn't listen. It isn't my fault there was a glitch with some stupid algorithm on their website. I just wanted a refund, and I was told it wasn't going to happen. Never using Booking.com again, and am telling anyone that will listen. Deleted the app from my phone.

I had a problem with a hotel reservation which, in short, got cancelled as we were late with our flight (2 hours late). Some details. The hosts did indicate check in would be till 21, so that's ok, although they were fully aware we'd land at 20:25 (ETA) and thus they could've been proactive, forewarning us about the dire consequences of flights being delayed (we were, by 2 hours, landing at 22:30, not in the early hours of the morning anyway), instead of merely taking the money. I texted them that we'd be late: radio silence. Then I called (international tariff applied): they said there would be no check-in after all and said I should call the owner whose number was on the Booking.com email. There was no such number, so I had to call again (international tariff again). They told me they'd send me the alleged owner's number, sending me Booking.com customer service number instead.

Beware of Cebu Hotel Chungking Mansion Hong Kong & Booking.com. I am a new customer of Booking.com. I immediately cancelled a booking 30 minutes after booking because I thought I was paying Hong Kong dollars on Booking.com for the Cebu Hotel in Hong Kong, but I was charged NZD. I replied continuously to Cebu & Booking.com that I was sorry and it was an honest mistake. They refused to listen and charged almost $1000NZD for not staying at the hotel. If I would have known that the cancellation was not granted, I would not have booked a much cheaper hotel.

We have booked a hotel in Dubai but without informing booking.com has canceled the hotel booking on the spot. No support from customer care. They said we can't help out. Don't plan your holidays with booking.com. They will give you on the spot shocks which will ruin your trip.

Hey peeps, I went to Shymkent and Taraz in Kazakhstan (with one other person). In Shymkent, Askar hotel was located as indicated by Booking.com (b.com) but unfortunately the room was cold. We asked the staff to turn up the heater twice but not much had changed. So be aware, booking at b.com does not necessarily mean that you are safe from freezing. On the other hand, this is of course hard to control for b.com. No partner will tell them so easily that they have non-working heating systems.

I would like to express my disappointment at Booking.com. We had booked and paid for accommodation for 1 night in St Lucia South Africa. On our arrival we were told that there is no booking and it must have been a mistake. We had no telephone number to contact anyone at Booking.com. The hotel 100 Mckenzie Street contacted them on our behalf via email. A person called from Booking.com and offered us alternate sub standard tented accommodation which was not acceptable. All they did was apologize and did not try and even find alternate accommodation that was acceptable. We were forced to take the refund and return home. When asked what happened? We were told this booking is under investigation. We have not heard from them since. The refund was paid speedily but that was not what we wanted.

I signed up to host with Booking.com. I have been on other sites such as VRBO and AirBnB for nearly 5 years and I am very pleased. I decided to cancel with Booking as it was not a good fit for me, owning a whole house rental. After cancelling my membership, they blocked my calendar on all sites where Booking was originally synced, for an entire year. I wasn't aware of what they had done until I had lost 20 nights of reservations. I have since made the corrections to open those dates, however, the loss of income and potential bookings are gone. This is our livelihood, needless to say, this has really hurt us financially.

Used booking.com to book a hotel for an overnight road trip. The booking stated that a cot, and breakfast for 4 would be included. They also claimed lowest price and “no charge” until you get there, leaving the impression that the reservation was far more flexible than in reality. When we got there, the clerk let us know that the base price was inflated by $40 (about 27%) and that none of those things were included. (The hotel didn’t even have a breakfast area) And that he was bound to the price. The kindest desk clerk on earth helped us to cancel the “non refundable” booking and start over for the honest price. He also let us know that earlier in the day there was a family who had a booking.com reservation and paid half what we did. He couldn’t explain the algorithm. For my part And from now on, I will always call the hotel directly. Stay away from this misleading site!

Booked a room over 30 days ago with Booking.com. Have a confirmation number and a PIN number. Got to the hotel they had nothing. They had one room left. It was disgusting. Had a miserable weekend. Going to remove the app for booking.com and never ever ever use them again. They had one job to do and they couldn't do it then their customer service told me it wasn't their fault. Wrong answer. Thanks.

WORST! We booked on Olive Tree Residences 3 months before Dec. 30, 2019 but cancelled our booking at the time we were there for check-in. Our family supposed to spend new year there but ruined by Booking.com. Don't use their services for they will ruin your vacation and will regret it entirely!

We book about 50 nights per year via Booking.com. We booked a hotel in Jaipur and authorized a charge to our credit card for the amount that Booking.com advised (written in blue) plus taxes. It was only when we called the hotel to book a taxi that we were told if the INR8000 surcharge that would be applied. Apparently this is written in fine print on the confirmation email sent by booking.com. I would question if this is legal. Heather at booking.com was extremely unhelpful. I will never use this site again.

Misleading price quotes on Booking.com!!! We booked over booking.com a hotel in Jaipur, India and their site quoted for one night Chf 90. My credit card was debited Chf 90. When we arrived at the hotel we had to pay an additional Chf 110. Reason was a clause in the fine print on the hotel website that additional charges per person will be charged. No mention or reference on booking.com of these additional charges. Booking.com didn't assume any responsibility. Be careful, the quoted prices at booking.com are misleading! I will never book with them again. We used to be a regular customer.

Booked a hotel and needed to change the date by one day. When I changed the date online, it canceled the booking altogether. I needed a room for our family in NYC so I booked another hotel. Same site. Went on our trip. Booking.com charged us for one night saying we didn't cancel. Also, there were lots of hidden fees and we would have come out cheaper to just book through hotel. Don't ever use this site. I should have gone to the reviews first.

Reserved a room for Nov 30 2018. I was charged twice for the same room. When I contacted Booking.com they said 10-15 days, then they said 5-7 business days for refund. Till now have not received the refund. Very frustrated. Horrible customer service. THEY ARE A FRAUD AND I BELIEVE THEY STOLE MY MONEY.

My family used the site and reserved a room at the Fairfax Hotel in Washington DC. The price quoted by Booking was $101 with no additional fees and advertised that this is the price I would pay. It turns out that the price I paid was $170 due to an additional $70 in fees not shown on booking.com. Luckily for us, our trip was for one night but if we booked for a week and found out that our hotel stay would’ve been an extra $500, our vacation would’ve been ruined. I just don’t want someone else to fall victim to their misleading advertising.

Booked and paid for our hotel in Playa del Carmen, Mexico. Nice hotel, great staff; however, Booking.com kept our money instead of reimbursing the hotel for a 6-night stay. Sitting in the hotel lobby now, trying to figure out how to get our refund in order to pay hotel stay. Huge headache!

I booked hotel for two nights a week before we were supposed to go. The day after I got sick and called booking.com to help me and changed the date for the weekend after and they sent me an email that the hotel agreed to change the date and whether I want to confirm and I called them and confirmed it. Now, the day before the hotel send me an email that my booking was a no show and they charged me a night for that and that I don't have any booking for tomorrow. I am very disappointed.

Booking confirmation **. Price drop of 30% in one week – price drop guarantee refused. I booked Swissotel Hotel Phuket Patong Beach on December 19th 2018 for 6 nights for THB 38,908.88, room category Premier Pool View Room (the lowest category room) including breakfast, which is a non-cancellable booking. Yesterday, December 27, 2018, I searched Booking.com website and app for the same property – the Premier Pool View Room is sold out. The higher category room Swiss Advantage Room is available for the same dates, including breakfast, on a non-cancellable basis for THB 30,854.10. I called your call centre for a Price Match discount and got the following message:

We are on vacation and yesterday we checked in to Southwind Townhomes in Biloxi Mississippi. We arrived at 3:30 and checked in at 4:00. We went to the office with complaints and they already left. Even though the sign said open until 5:00. I called the number on the door and told Mary the townhouse was not cleaned. It had poop on toilet seat, blood on soap dispenser, food in cabinets, dirty refrigerator, napkins in sofa beds, stains on bedding. The entire home had a stank, and there was mold on the backside of the TV in upstairs bedroom. She told me she would contact owner Eric and call me back. She did call back within 15 min but when we stated we was not waiting until the next day to get the house cleaned and told her we wanted a refund she threatened to call cops.

I booked through Booking.com last night for a trip to New York next Oct. I clearly selected the pay at property option & confirmed my booking. Went about my business & thought no more about it. Until I was contacted by my bank this morning about fraudulent activity on my account, it appears that Booking.com sent my details to the hotel with a nonrefundable booking & authorized full payment to be taken. I did not approve this. I rang them straight away & was told firstly that the payment was pending & asking me to contact the hotel to have them cancel it.

I booked a hotel room in Singapore from a Philippine website. All the charges were in Peso which I am ok with. The cancellation fee was Peso was 832.65 when I cancelled 30 minutes after booking as my daughter said she could put me up. Then I got a message the cancellation was SGD 832.65. Nowhere in my booking was any mention of Singapore dollars. The Booking.com guys said, "Contact the hotel to sort it out." I have but not surprisingly they have gone quiet. Now I raised a complaint with Booking.com saying they were primarily responsible. They have since gone quiet. Any bright ideas what I can do next other than contact a lawyer which will cost more money. I noticed on my credit card that they have charged SGD 930 - not even the 832.65.

I chose booking.com to book two suites at a hotel in the BVI for the "guarantee", since I never stayed there before. The hotel didn't have any suites reserved upon my arrival, in fact, they didn't have suites as described by them or booking.com at all -- and booking.com should have checked that before they guaranteed it. (Besides the hotel shouldn't allow it booked either.) Booking.com was supposed to refund my stay, but it took six months of fighting for a refund from the director who complained about the amount of the refund -- as if that was my fault, and then he only gave me a partial refund. His only care was whether I would give booking.com a good review. The answer is no. Not after that experience. I won't use them ever again.

I recently made a booking on Booking.com for March 2019. Booking offers the 100% refundable should I decide to cancel. As my travel dates were so far off, I decided to take advantage of the offer of 100% refundable cancellation should I decide to cancel my reservation. The booking was made in late November 2018. Okay, I did not notice the small print... It said that the hotel I was booking was authorized to take a deposit or the total amount of my booking... Well I certainly did not expect to be charged the full amount in November 2018! 5 months away...

Customer service was horrible, staff was horrible and Booking.com are liars and thieves. Booking promised me that after booking my room for the wrong date they were going to follow-up until they were able to resolve the issue since it was done 2 minutes prior to me calling them. They didn’t call me back nor did they follow up. I am starting a post on all travel site to protest against using Booking.com. To be honest you don’t save any money using these sites. It’s best just to go through the hotel itself because usually the price is cheaper and there is always more flexibility. Booking is a lose, lose situation. They took money for a stay I never went to.

Such a pathetic experience booking stay from Booking.com. I booked a stay in Goa from 29th Dec 2018 to 1st of Jan 2019. When I tried to reach the property I booked phone number they provided was switched off all the time. And when I said the same to Booking.com customer care they didn't initiate the process to refund as the policy was non-refundable. None of their clause says if the property is not reachable they have to refund. They are the big time cheaters. Don't ever book property in Booking.com.

AVOID! After being sent a link by a friend offering 10% off for new customers, I followed the link where it said minimum spend £40 receive 10% off as a reward. No other T&C mentioned or link to any given. After selecting my hotel and room type I saw a note saying 'Great choice... Receive your reward after we confirm your stay' so I went ahead with my booking... But when I received the confirmation I saw the 10% had not come off the advertised price.

I booked a hotel through Booking.com five weeks in advance but had to change the date to a day earlier. I attempted to make this change within the hour of my initial booking. I was told that I would be charged regardless, though they would try to contact the hotel on my request to make an exception. I was emailed back by them promptly stating that the hotel was unable to accommodate this request. In speaking with the hotel, I found that no request had been made. I am now paying for two hotel rooms simultaneously at Christmas, where I just wanted to provide a nice surprise for my daughter. I am very disappointed and would appreciate if someone from Booking.com would be accountable to this. This completely broke Christmas for us this year. I can't state how disheartening this is.

I am new to Booking.com and got "sucked" into its promotional. I recently have to change a booking due to family reason, the website "pretended" to negotiate with the hotel and then come back to say that the hotel is unwilling to change the booking therefore I am to forfeit all the funds paid upfront. Yet when I contacted the hotel concerned - expensive overseas call - it is the Booking.com. Don't be conned by the pretend niceness.

We reserved a non-refundable room. The day before we were to leave we found out the area was under extreme weather warnings and tornadoes had touched down in surrounding counties. We called booking.com to try to get a refund because we would not be able to leave. We even asked if we could delay a day until the weather cleared. My wife filed a complaint and they said they would get back with us. We were told the morning we were to leave that the weather was not a good enough reason and had to pay a cancellation fee, which was the full cost of the room. Crazy and not worth dealing with to get a better deal. Even the hotels do not like dealing with them. When I called my hotel they would have had no problem cancelling but booking.com refused. I hope someone reads all these terrible reviews and does something to help consumers scammed by this company.

Paid for and checked into hotel. On arriving wife used bathroom - called me in. Basin sink had hole in so water went straight on floor. Toilet seat fell off. Shower was hanging off wall. Rubbish left in draws. Bedsheets not changed. So we checked out immediately. Asked for refund. The hotel told us to talk to Booking.com. We did no help whatsoever take money and no help in situations like this at all.

Booking.com took my money. The product that I had paid for was not delivered. They refused to correct their error. They have not refunded my money. I believe it to be a criminal organisation. Never use Booking.com.

Made a booking, and had to cancel due to unforseen circumstances. To date I have not received a refund. Do not use. It has been over 1 month now since I canceled and Booking.com are not doing anything at all sir.

I had made reservations for a small hotel near my military base for my girlfriend and I to stay during New Years. Due to unforeseen circumstances, I need to be back in NJ during that weekend so I tried to cancel my reservation. The reservation I made was non-refundable so I figured it was a lost cause but worth a shot. I called Booking.com and originally they seemed very helpful, confirming they would call the hotel GM the next day because he was not working at that hour.

We booked for November 19 to 23, 2018 thru Booking.com but because of unforeseen event, we had to cancel our booking. They confirmed our cancellation but to my dismay, they still deducted the whole payment of our booking in my debit account. In the policy, it was stipulated that there is a cancellation fee, but not the whole payment of the booked dates since it was cancelled. I tried contacting them and they said they will look into the refund but after how many weeks, I haven't receive any response yet. I think they are just all about money, they don't care if the clients are satisfied. I don't recommend this site. Please don't wait to experience what I went through. Use other legit booking platform.

Total frustration and waste of time if you book through Booking.com. Booked a condo in Cartagena, Colombia for eight people plus also a newborn baby for next week. It was booked 3 weeks ago. I received an email with a cancellation due to invalid credit card but I contacted my credit card company and they tell me there were no attempts to process the transaction, the funds are available and credit card is authorized for international purchases. I contacted Booking.com and they told me that they could not verify the card and their suggestion was to create another one for the same property. I did. Same response.

We booked a hotel in India via Booking.com. Had hard time in finding the hotel and top of it hotel service desk was not answering our calls. Imagine just landing after 30+ hours journey and out of airport and spending 2-3 hours in finding the hotel itself and single women in a city like Mumbai, India. We called Booking.com customer service to find some assistance but of no help. Instead solving the situation they started questioning back and forth and backing up hotel property. Why don’t they understand, their lively hood is running based on customers like us... On top of that, the representative hung up the phone :(... Not humane...

We are working with Booking.com for the past 3 years, but it is enough. Every time we ask their help in any matters, are not available to guide us. If we reply to a customer complaint by explaining the situation, they will not post it, saying to calm down, and choose our words, although is a very polite answer. Anything we request, there is nothing done in the hotel favor. Not to mention the high percentage they charge for every booking. Soon as I can, I am done with Booking.com. I don't recommend to anyone.

Horrible. Do not use. I booked a room for two days over a month before arriving in Brazil. The night before I was to check in my confirmed reservation was canceled. The hotel said my card was invalid but the card is good and I called my credit card company to confirm no attempt was made to charge my card. The hotel simply gave away my room within hours of sending me the email. Booking.com did nothing to fix the problem and told me it was bad luck. No accountability whatsoever. Total scam!

I book a stay in Florence using Booking.com. According to the hotel's policy I would be refunded all the money if I canceled before 12th December 2018 (the trip was booked for February 2019). They charged the full amount promptly. I did have to cancel the trip and I did it well before 12/12. 30 days passed and I didn't receive my money, nor a response from the hotel (Macci Number Eight in Florence). So I complained to booking.com, as a result they asked me to send them the bank statement proving that the hotel actually had taken the money off my 6 bank account. I did that but I never heard from booking.com again...

I booked a hotel in Turkey for 13 people (TUI Magic Masmavi in Belek, Antalya) on August 8th. On the day of arrival, while I was in the plane, hotel emailed me that my credit card is invalid and they cancelled my reservation. Interesting enough, they were also able to sell those rooms in 3 hours interval between the email and my arrival to the hotel! Also, one of their managers found me another hotel and I had to pay an extra $5000, WITH THE SAME EXACT CREDIT CARD! I have to add that my bank doesn't have any records of their attempt for the charge either!

I am Azim. I booked hotel (Hotel Aeroporto Suites) for my family in Delhi for 2 nights. From airport I directly took taxi and reached hotel. It was the 100 percent confirm booking. When I reached the hotel man said there is no room available and was saying something he already given 15 rooms to some party like that. He was saying that, "We don't take booking from booking.com because we have no tie up with them."

Me and my wife went on a trip to the Bahamas. After the first night in our "resort" we checked out and switched to another place. Our original resort was booked thru Booking.com. I called them before checking out, made sure that our trip was refundable. The person I spoke to told me the nights we didn't use would be refunded 24-48 hours later. The resort also said they were okay with refunding the website as soon as the refund request would come thru.

I took my 5 year old grandson and daughter in law to Germany last week to visit the Christmas markets. We walked for an hour to find our accommodation, and then finally called the property to try and get help and whomever answered had no idea what I was talking about. I called Booking.com and was put on hold for 33 mins and my phone bill is $55... They come back on and just to tell me where I’m to go which I already knew but couldn’t find. I advised them we had asked a taxi driver, people on the street, stores, restaurants and no one knew where the address was. No offers from the property to meet us... Nothing. Eventually my daughter-in-law has enough, my grandson was crying (we had flown 9 hours, then a train etc so he was exhausted) and booked something else.

I have been debited numerous times by a vendor through booking.com - I have asked for their assistance but they are not interested. Rather use a mainstream website of repute. These guys are useless - useless - useless.

I booked a room for $110 USD but I had to add a room later and realized that another site has better rates. I could have paid $150 for two rooms. It advertises a Price Match but makes it impossible for you to get a refund.

We booked a room in Auckland New Zealand, we fly up from Wellington. When we arrived at the hotel with our confirmation email we were told that we had canceled our booking. We had never cancelled our booking as we were going to a show. The hotel was booked out and because it was such a busy night in Auckland we had to try and find last minute accommodation. I would never use Booking.com ever again and we will be telling everyone we know to never use them. They are absolutely the worst that we have come across.

As a Booking.com customer I've received an Booking.com e-mail: "Want to earn an awesome cash reward for you and your friends? If the answer is yes, just share this link with your friends. All your friends need to do is book using the link and stay at their accommodations. Then they’ll earn US$25, and you’ll get US$25 too." My friend booked & stayed the reservation #** and, needless to say, Booking.com failed to fulfill, claiming technical error. They should be denied doing business in the US.

Booking several hotels as part of a trip I saw their wonderful low prices. What they neglect to tell you is their "TOTAL PRICE" actually does not include standard tax which in this case was 30% additional. Moreover I was charged an extra 10% on top of my guaranteed price for no reason at all. When contacted they made it clear it was all my fault about the tax and it is clearly stated (in super small print only on one part of your booking email. NOT online). The extra charges they took zero responsibility for and said I had to submit a ticket and they would research it. Moreover, my bookings were made with the "pay at the hotel" option yet all were charged more than 2 weeks prior. Booking once again says it's not their problem.

My wife and I booked a hotel in mid August in New Orleans for a rare vacation early in October. The booking went through fine for our Deluxe Queen Room. Everything in our confirmation looked good. About a week before we were due to fly to New Orleans I received an email reminder from Booking.com reminding us of our upcoming vacation, including the details of our booking in "1 Queen Bed Petite Room." There was obviously a mistake so I contacted Booking.com "customer service" to get this corrected. The booking was not corrected before our stay and over the course of the next two months all emails and phone calls with "customer service" at Booking.com have resulted in nothing.

I booked a stay through Booking.com, and their webpage wasn't working. I went back and booked again successfully, and then cancelled the reservation a few days later. Turns out the first attempt was successful, but confirmation wasn't sent to my email, so when I cancelled the second reservation the first was still active. The hotel charged my account when I didn't arrive, and when I contacted Booking.com they were very nice, but completely ineffectual. They contacted the hotel (whom I had already contacted), and when the hotel management said that they wouldn't refund, Booking.com threw up their hands and said there was nothing they could do. I will not be using this site again.

The rewards program is a scam. Share your link with a friend, after your friend book and stay using the link we both get 20 bucks back. That is false and they lie and make up an excuse not to honor the reward. This has happened to me 3 times and I am currently on hold with to tell me what happened. Well they wasn't able to tell me what happened so this in my opinion is a scam. I did everything according to the terms and conditions of the program but they refuse to honor their own program. I can't wait for a security breach happen and our personal information gets exposed. I am going to be the first to file a lawsuit.

I was quite happy with the Booking.com app to book my accommodation abroad, however if you have any problems, they take zero responsibility for anything and they are not very keen on helping you out!! For future reference, I will book through Expedia instead.

Made a booking through BOOKING.COM. Sanctuary Apartments is the company that provides accommodation in privately owned apartments in the building of Freshwater Place. Booking.com stated no charge to credit card YET SANCTUARY APARTMENTS charged the full amount on the day of booking $3000 for accommodation in 12 months time. No notice they were going to do this. Still waiting on a refund, they don't answer their phones. I have since read reviews about how unprofessional they are. BE AWARE OF BOOKING with SANCTUARY APARTMENTS - SouthBank area of Melbourne.

Booked a hotel months in advance and received confirmation from Booking.com. Two days before my trip I received a notice that the hotel was over-booked and they could not accommodate my reservation. They said they found another hotel that was just as nice and for the same price. The hotel is not as nice and the price is higher. I called the original hotel who said they did have rooms available (but at a higher price) and the problem was that Booking.com never confirmed the reservation. I booked directly and they gave me a discount because of the situation. I will not ever book with Booking.com again!

I booked a hotel through booking.com Hotel Crowne Plaza Brussels. As I was going through the process I was looking for a hotel that allowed cancellation as my friend was unsure if she could make it but we wanted to secure rooms in the same hotel if she did. I found one that said I had until the 7th December (the date of our check-in) to cancel my booking. I was also prompted that the rooms were going fast and that there were only 3 left.

Booked a room in Michigan. Turned out they booked it in New York. I called cancel. They still took my money more than I allowed them and agreed to. I call that fraud by conversion if anybody else has experiences and you will know how it feels to be ripped off.

We booked an “executive suite” in LA two nights with Booking.com. When we arrived it was a dirty smelly student dormitory. We immediately complained but got no help. We left after one night and booked another place. When I tried to get refunded by Booking.com they simply said that the manager of the place offered 70 dollars compensation, but we paid 220 dollars per night. I told Booking.com we should get our money back since it was falsely sold as “executive suite”. In the end we got 90 dollars back after talking to Customer Service Manager Courtney **. They have bad attitude and do not help a paying customer. I have booked 46 trips with them and spent tens of thousands of dollars. No more.

Booked a two night stay 30 days in advance through Booking.com at a rate of $318 for both nights...they do not break down the price for individual nights. Setting aside the fact the hotel was not as stated (4 star), imagine my surprise when I paid upon departing and the total cost was $495. Total cost with taxes should have been roughly $360. Long story short, it has been determined that the error was on Booking.com. Hotel said we had two Upgrades. Booking said no upgrades. BIG runaround. Then I remembered a similar incident with Booking.com years prior where I booked TWO nights stay only to be told by hotel we only booked one night. Yes! Booking advertised two nights for the priced we booked at, only to revise it to one night stay for the price of two. BOOKING.COM NEEDS TO BE SHUT DOWN and the proof they are corrupt and breaking the law is reflected in the nearly ONE THOUSAND ONE STAR REVIEWS!

Booked 2 bed apartment for one night in Dublin near Customs House Quay. I received call from the owner of the property to be told Booking.com had double booked the apartment even though I had fully paid and received confirmation number. He kindly got Booking.com to ring me who offered me 'alternatives' but I had to cancel my booking, wait 7 days for a refund, rebook again and pay in full including a €200 damage deposit - the customer service agent Ahmed was as helpful as the system would allow but his cowardly supervisor would not speak to me on the phone and I basically got no compensation for their error. I will NEVER book with them again and I am going tell all friends and family to avoid this website who clearly don't care once they get your money. If they mess up... you still have to pay!

November 15th - 18th we made a reservation through this site. When we go to the hotel it was rundown, had homeless people on the lobby sleeping, was under construction and the room was crappy. It had mold in the shower, floorboards were coming up off the floor and wet. The hotel wouldn't refund us and basically said, "Tough luck. Sorry," and that they make commission off out booking through this site. Booking.com had the hotel up with 4 star ratings and great pictures and put up a front that this is a "great hotel" to stay at.

We used Booking.com for our 5 night stay in New York. 72 hours before we arrive we get an email telling us our hotel is cancelled due to an invalid credit card. We phoned the credit card company only to be told our card was perfectly fine, in fact there was no attempt by the hotel to use the card. I will never use Booking.com or the Best Western Hotel Group ever and I would suggest to anyone reading this - think twice before using these cowboys.

I made a reservation this morning, December 1, for this evening through tomorrow morning, December 2. I'm very detail oriented, and made sure to triple check all of my entries throughout the process. When I checked my email for the confirmation, the dates listed were December 11-December 12. I immediately called customer service, at which time they said they could move the reservation to the dates I selected, but the price would be nearly double, even though the website has rooms listed at the initial price. So essentially I still had to pay for both of the nights in the end, and they didn't help me whatsoever. I'll never book through this website again, and I don't recommend anyone else use it either.

I had booked over 2 months in advance, via Booking.com, a single room at Hotel Cozy Inn, Bangkok, from 21st Nov'18 to 30th Nov'18, which was confirmed by the hotel, however about 3 days prior arrival Bangkok, the hotel requested me via booking.com to cancel the room. However booking.com clearly stated in their mail to me, to ignore cancellation if I was not in agreement. Booking another hotel at the last minute, would have cost me steep additional expenses. When I arrived at the Hotel, I was told by Hotel Cozy Inn reception, that my room was cancelled. This was a rude shock.

Our hotel was awful so we left early. Front desk of the hotel states they'll give us a refund. Front desk also sent us an email on their company letterhead stating we need our money back. We send this documentation to Booking.com. We get one email, then NOTHING. Customer Service doesn't care about responding to you. Even though we have PROOF that we need our money back, they are still taking their time doing it. Needless to say, I'm going on six months trying to get my money back. We're never going to use them again.

As a host I can say that I have found this company hopeless!! I had 3-holiday apartments listed with Booking.com and have been listed with them for several years. Never again will I list with Booking.com or work with them. They charge excessive commission, their service is lousy and don't collect payments in our area. My worst gripe has been the frequent cancellations and no-shows. Because no payment is collected by Booking.com it means I have lost revenue and wasted time preparing the apartments. Last week alone we had 3 no-shows all via Booking.com. All the other listing sites we work with are far superior to Booking.com. Airbnb has been fantastic to work with. Home and Away is another very good company to work with. I have dumped my association with Booking.com and have zero regrets about that and wish I had done so years ago.