Booking.com Reviews

I received a refund from a Booking which was placed into my account on Booking.com under wallet. One has the option of transferring the credit to money placed back on your credit card. My credit card is good and has been used on my bookings with this company. Now that I want the funds returned to my credit card it keeps coming up with a technical problem and cannot give me the refund try again. I have talked to customer service several times and tried putting my card in again. The same technical problem keeps coming up. I am beginning to believe that Booking.com sets it up so you will not get your refund back and have to use the remaining money towards further bookings with this company. To avoid the hell I am going through, please use another travel service.

I received a refund from a place that I cancelled on Booking.com. The money was returned to Booking.com via my wallet. I have a perfectly good credit card that I have used for all my bookings. Now when I try to move the money back onto my credit card, the site keeps coming up with technical issues and the money cannot be transferred. I have tried to fix the problem by speaking with customer service several times. I have even re-entered my credit card. When I try to transfer the funds a technical problem comes up. I am beginning to believe the company does this so you cannot get your money back and have to use the refund for further bookings on Booking.com. This company is a nightmare. Please do not use them.

My hotel cancelled a booking. Phoned booking.com up - the lady said, "I will look into it and phone you back within 5 mins." 30 mins later no call. Phoned again - the man said, "I will look into and phone you back." 45 mins later he phoned. He said it took longer than expected because he was on a break? Eventually he said, "I will get some alternatives and send the e-mail out." And then going through a procedure. The procedure was a complete farce. He did not send the e-mail? This company employs people who can say and do whatever they can to make something so simple so awkward and could not give a damn about its customers.

Customer reserved my apartment thru booking.com - first reservation for me thru booking.com. Booking.com told me that they would pay upon arrival. Unbeknownst to me they insisted that the guest pay with a credit card and when she cancelled a full 6 months in advance they will not give them a refund. They will not answer any emails and or phone calls. Do not do business with them.

I have made multiple bookings. Received two separate promotions in the mail for credits after travel. 1 for $40. 1 for $50. I still have not received the credits after multiple contacts with customer service. Seems like a scam. I would recommend using another site.

I'm a genius client on Booking.com that I'm a frequent traveller. I ask booking if calling customer service have any cost, they told me that no that’s for free and I have a some questions so during my trip I always call! Today I received my phone bill. I have over 250 dollars in calls to Booking.com. When I call them to ask an explanation they told me, "Sorry but we’re no responsible and bye!!" NEVER CALL THEM AND AS GENIUS CLIENT THEY NEVER GIVE YOU NOTHING LIKE THEY PROMISE SO I DONT RECOMMEND THIS PAGE AT ALL.

I used Booking.com for a reservation April 10-12. I arrived at the hotel and the first room was unsafe. The lock on the door was broken and the doorknobs to the bathroom fell off. I took the doorknobs and a pic of the broken lock and showed the front desk attendant. He apologized and offered me a new room. We went to the second room. There was a white substance dripping down the walls, the lampshade had brown droppings in it and there was no toilet paper or towels. Elevator was down and the restaurant was closed for renovations which was not listed in the ad you put on your website. My kids and I left the hotel within 45 minutes because we were disgusted and felt unsafe.

We booked a hotel in Iceland through Booking.com 5 weeks in advance and paid in full ($600.00) using PayPal. Two weeks later the airline which we had also bought and paid for our tickets on went bankrupt. So we called Booking.com to cancel the hotel reservation three weeks in advance of the check in date and request a refund. BOOKING.COM REFUSED TO REFUND OUR MONEY DESPITE A FULL 3 WEEKS ADVANCE NOTICE! They intended to keep $600.00 and refused cancellation!

For my stay, I chose the most suitable one from the property list Booking.com screened. But it was a ghost apartment with lots of wrong data. 24-hour front desk service not available. Contact number did not care for my arrival. They caused me to experience fear and extreme stress at night as the apartment I booked via Booking.com was sold also to somebody else.

I booked an expensive apartment for 4 adults and 1 child. Less than a week before the date of arrival, I got a message, not from Booking.com, but from the owner telling me that the booking was cancelled, but that she could find another place for us. I was dubious about that because I wondered why it wasn’t booking.com to contact me. When I finally was able to reach someone at booking.com (they didn’t return my emails or phone calls), they concurred that the owner should not have contacted me. Booking.com didn’t help at all. They offered me another apartment in another city 25 km away! Meanwhile, I understand that my booking was cancelled because the owner overbooked. This doesn’t sound like a legitimate company...it sounds like a bad Airbnb! Never book an apartment through this company. What a joke!

Booked a room in Nashville. Booking charged 140.00. Looked on hotel website later and room was 82.00. I paid almost double by booking through Booking.com. Book direct!! I usually always do and wish I had this time! Never again!

I booked a stay at Holiday Inn for April 13, 2019. We booked around 8pm April 11, 2019. We decided to rebook through the site for another hotel closer to our tournament. Our booking was $90/per night. Booking.com is charging us a $79 cancellation fee. Avoid this site. Call the hotel directly.

When traveling through Canada I reserved a hotel through Booking.com. When I got to the hotel they informed me Booking.com had canceled my reservation. The hotel still honored the price I got on Booking.com which was good but now going through my statement I found that Booking.com still charged me.

Had difficulty booking online...ended up using two credit cards because they said one didn’t go through. Only to find out both cards were charged and there was also an unexplained charge on both cards. In trying to resolve the issue can’t get through to anyone via email, phone or live chat. Seems like a total scam. DO NOT USE THIS COMPANY FOR ANY TRAVEL ARRANGEMENTS!! Be advised!

The site advertised a hotel reservation for $103 and promised no card would be needed. Then when booking - all seems well, and it then asks for credit card. So I accepted the first lie and entered CC info. When the reservation was made I see charges of $335, including a $39 VAT tax and a $160 room cleaning fee (?!?!). That's absurd. So I cancelled within 90 seconds and the cancellation fee is the room fee of $103. What a great scam. Thing is, Google uses them as their default provider on the maps application, so... LOTS of people are being scammed. I won't ever use any type of online booking system ever again. If a human being can't be used to make a reservation, I will just go on to the next hotel.

Unauthorized charges were made using my credit card and fortunately I was notified within 35 minutes of the transaction. I immediately called my bank and then contacted Booking.com. The agent at Booking.com placed me on hold for 20 minutes then said that there would NOT be any charges to my credit card and she would email me with a confirmation number. That was 5 days ago and I have been given the runaround between the hotel and Booking.com. I am extremely disappointed in the way I have been treated and I would not recommend doing business with this company!

Searching for lodging and deciding on one, agreeing with price. Credit card charged for that price, then two days later, an addition $209 charged for taxes, cleaning and other fees. Never again, Booking.com.

2 rooms were booked through Booking.com. One of which was a referral. The person that was referred received their credit, I however, did not. Both reward confirmation emails were sent saying that the refund is on the way. I check to see why mine hadn't arrived when the other one did (same bank and everything). I see that the refund was sent to a card that is not my own. I have repeatedly explained this to booking representatives, rewards specialists, etc. and they all tell me that there's nothing that they can do and to just wait to see if the reward comes. They even made me send screenshots to prove that the 2nd room was booked using my link (after changing their story saying that there was no record of my referral being used).

I booked a rental home for family coming into Cape Coral for a long weekend. The booking was confirmed but then I received multiple emails conflicting each other, 1st email location was overbooked and my reservation was canceled but the funds were withdrawn. 2nd email reservation confirmed, 3rd email please contact us to modify the reservation. Finally, reach out to customer service, had to book and pay for hotel reservations for 1 night and then move my family to the original location and who had to pay for Booking.com error me. I was assured that I would get a refund for the difference in the pricing but several weeks later still waiting. Customer service no record of promised refund, no surprise. Don't use this website.

I booked a hotel through Booking back in November because I received an offer in November giving me $40 back if I book before 12.22.18, what I did. I booked this apartment in Toronto, and even if I shouldn't have been charged the full price at the moment of the reservation they did it either way 5 month before my trip. Almost 5 months passed and I decided to add to my reservation a parking space for the 2 days I was staying in Toronto. In the meantime my wallet got stolen, I did informed the property and I called Booking.com because I needed to be sure the parking space was approved. I am not sure what the operator did at that moment but somehow my reservation got canceled because when they tried to charge the parking fees, my credit card resulted invalid.

I booked a 1 night stay at Studio 6 in Ocean Springs, MS. There were no problems with the reservation, payment, or the stay. Three weeks later, I get an email from Booking.com that my reservation has been cancelled and I am being billed for $55.99. I called the Studio 6 in Ocean Springs and they say Booking.com is experiencing a glitch and to disregard. However, since Booking.com has my credit card # and says they are charging me a cancellation fee, I must monitor my credit closely and dispute any unauthorized charges because I cannot trust Booking.com. I would recommend you avoid doing business with Booking.com.

I'm about to write a negative review of Booking.com and I see that I have plenty of company. Here's my story: I booked a hotel through Booking.com in October 2018 because Booking.com promised a $60 rebate, to be provided as a credit on my credit card. After 2 months, no credit had appeared so I contacted the company. I learned that the rebate could not be provided on an American Express card, which is the card that I had registered with the company. Nothing in the ad for the rebate had indicated that only Visa or Mastercard could be used. So I put in my Visa card number, as instructed. More time went by. Still no rebate. More Email contact with Booking.com. I was instructed I needed to check a box, so I did, and hit "Enter."

Do not use Booking.com. They might offer good hotel deals but their customer service behind the scenes is terrible. I booked a hotel in Paris, when I arrived at the hotel I felt very unsafe. As a single female traveler I trusted my gut instinct to change hotels ASAP. When I called Booking.com to try and get a refund from the hotel the customer service representative (a female may I add) told me that I ‘needed to provide proof of evidence for feeling unsafe and that someone cannot feel unsafe without proof.’ Excuse me? From what logic does this come from? She made me feel like my fears where unjustified but has she personally visited this hotel? No. I now have spent money for two hotels because I trust in my instinct and safety over money always but the way that Booking.com handled this is disgusting. They do not care about their customers' safety.

A month in advance I booked a hotel in Cincinnati Ohio. I had a conformation #. Booking.com had already withdrew a deposit. I got to hotel and it began... HELL!!! Hotel had to reservation for us. Even with confirmation #. Hotel called Booking.com talked to a supervisor. They told me to rebook and they would need another deposit. I passed. The hotel was very good at getting me a room at the Booking.com price. That night I canceled my summer plans. Will never use Booking.com. A cluster ** of a company.

We booked a room at the Mayaland Hotel in Uxmal, MX for one night. The booking went smoothly, we paid for the room in advance, spent one night and had a marvelous time. Several weeks after returning from our vacation, I received an email from Booking.com wanting to know why we didn’t stay at the hotel. I explained that we had and it was a very nice hotel. I provided them with our confirmation number and proof of payment. Booking.com then insisted that we had booked a second night several days later and did not show up.

DO NOT I REPEAT DO NOT RENT A CAR FROM BOOKING.COM. I booked a car, went to pick it up and there was not a reservation for me. I called Booking.com but of course it was a wait so I had to do what I had to do and rent from another company. I get an email from them asking about my experience and come to find out there was a whole different company that the car was rented through and since I wasn't able to speak to them right away I can't get my money back! The customer service representatives were extremely rude and were not any help at all. I've learned my lesson! STAY AWAY FROM Booking.com and Rentalcars.com. I had a strange feeling as soon as I booked it. I should have listened to my gut.

I am disabled and booked this trip for April, 2019. Due to an unforeseen flare-up in my disability, I was told that I cannot fly, and the Doctor’s documentation regarding this was provided to Booking.com prior to my trip. I spent 53 minutes on the phone with their “customer service” (they are located in London, with no toll free number) at my expense ($172 phone call). This resulted in Booking.com finally canceling my 15 night accommodations in Japan, costing me a mere $75 less than I would have paid for those accommodations had I been able to go, and they said due to cancellation penalties. After my call to Booking.com, I also contacted United Airlines, who was able to cancel and refund my full flight fare, on my 10 minute toll-free call to them. Wow, so different from Booking.com in their customer service!

I booked a two bedroom apartment. Had the confirmation number and everything. The property owner cancelled the booking saying my credit card was declined. Called my credit card company - not only was my card NOT declined, no one from the property or Booking.com had tried to charge my card. I called Boooking.com, they offered to relocate me to another property and make sure there would be no additional cost to me if they couldn't charge my card. I gave them my card number FOUR times. And then they said my reservation was confirmed.

I made a booking and paid in full (non refundable) through Booking.com. About a month later they notified me that the room was no longer available. They cancelled my booking no charge but did not refund my money. When I asked what was happening they told me the company I'd booked through their site was fraudulent and they'd had complaints but in order to get my money back I'd have to go through my bank. I argued that the money should just be refunded by them and after a massive battle, and being told different things by each customer service person, they eventually put the money into the wallet system and told me I could cash it out. I cashed it out immediately as I was paying interest on the payment. That was on 11th March.

Let me give you a tip so you don't lose out on money the same way I did. DO NOT book through anyone else besides the hotel itself. It saves you the struggle, stress, and money. I booked through Booking.com at a Quality Inn and the Quality Inn in Fort Smith, AR was horrendous. They had a rodent problem or something because my partner and I were awoken in the middle of the night to scratching and scampering in the walls and ceilings. Anyway, I contacted Booking.com after having talked to the property to get a refund and cancel the rest of my booking and neither helped.

Booked a hotel in Barcelona but had to cancel within 24 hours. Asked hotel to resell room as could not make the trip. They did. Then asked for part refund. No refund. Complained to Booking.com and was told when booking I should have chosen refundable option (this did not exist)!!! Totally appalling and will never use them again. Go careful people if using them. Would use another agent or book hotel direct.

0 Stars if I could’ve rated it as that! We made a reservation through Priceline, but when we had problems, we were transferred to Booking.com. The hotel didn’t have our reservation, but Priceline/Booking.com had it and said it was legitimate. Our first time with customer service, Jamal, our rep, hung up on us when we asked for a refund. After we called back and were on hold for another 10 minutes before having a lengthy conversation with another rep who eventually cancelled our reservation to make sure we wouldn’t be charged. The moral of the story is to book through the hotel only or sites that are NOT Priceline and Booking.com!!

I booked a hotel in November for a stay in Yosemite in June and they emailed me yesterday saying they had canceled my reservation with no explanation. I am now paying $400 more for a hotel somewhere else! This is extremely frustrating and will not be using them again.

I've been using Booking.com for years, but today I am so disappointed. We go to the beach yearly and book early for the best rates. I made reservations 10/23/18 through Booking.com and had reservations for the week of June 17th. I was so pleased with the hotel (Wingate in Wilmington NC) and the price. Today I received an email from Wingate hotel telling me my reservations were cancelled because the hotel is closed and has been closed due to hurricane Florence. I called Booking.com and they did not even know the hotel was closed. Now my family has no reservations and I surfed the hotels in Wilmington today and the nice hotels will cost me at least an additional $300.00. I am so disappointed with Booking.com.

Had a booking 3 weeks in advance and the morning of our arrival received a text from the person saying it was cancelled with no explanation... Totally not fair or justifiable... How can this happen with no proper explanation.

After booking a 3 night stay at a hotel through the booking.com website, I was forced to cancel due to illness. Using their website, I canceled the reservation prior to checking in. I received an email confirmation that the reservation had been canceled. I received a phone call from the hotel after the first night of our original intended stay saying that we were being charged as a "no-show". I explained what happened but they said they never received any communication from booking.com. After inquiring at booking.com, they said I had not canceled but had only requested a waiver of cancellation fees. I told them I had received a confirmation email that they had received my request to cancel, but they said that was different from actually canceling. This will be the last time ever using booking.com.

Just spent 3 solid hours on the phone trying to rectify a problem that was in no way my fault. We booked a 5 night trip in TWO MONTHS in advance for a NON-REFUNDABLE room that was cancelled on us 4 days prior to check-in. They kept trying to rebook us at a lesser hotel that were in no way comparable to our original reservation. Completely not service oriented. I finally gave up and asked for my money back that I would gladly spend elsewhere. Good job, you just lost a customer for LIFE!

I booked a hotel with them a month in advance. 6 days before the trip I checked with the resort and they have a lower rate than I got with Booking.com. I contacted Booking.com and they told me to send them the information, which I did, and they replied that they would not match the price. So now I am paying more for my hotel because I used them. They DO NOT PRICE MATCH... The guarantee is false. Beware and do not use this service. They lie and overcharge plus charge you a whole day's fee the day you book. BEWARE.

I was charged double from Booking.com for a one night hotel stay. They didn’t have a local help desk and they have taken a long time to get back to me to rectify the situation. Disappointing service from a company I won’t use again. Double check your statements everybody!

I booked a hotel in Singapore for one night. Knew it was a strict no-cancellation, no-changes policy, but accepted that as I thought it was a discounted price for an expensive hotel. But when I later looked on hotel site, I had paid 30% above what hotel was offering rooms for, with flexibility in booking conditions. I will NEVER use Booking.com again. ALWAYS book direct with the hotel. An expensive lesson for me.

We booked this property through Booking.com months in advance of our George Strait concert this past weekend. The site doesn't advertise how poor and unsafe the neighborhood is. Only pics of inside home. We arrived and in 5 minutes saw a prostitute on corner, witnessed a drug deal in street, the one way street was blocked by a house party and we couldn't even get out, houses around were boarded up and burned down, yard wasn't even mowed and was full of trash.

So, we used Booking.com to book our hotel in Singapore. I have used them once before and found they did what they said. That time we also got reminders (and up-sell emails) in the weeks leading up as the time of our trip approached. This time however was VERY different. Booked one night over 3 months out, then NOTHING from them at all, not a peep. This one was shortly after a crazy Christmas New Year period and the next we know, we are getting a no-show email. We had mistakenly booked 5th Jan rather than 5th Feb. Our bad but had we had ANY follow up in the month leading up to it, we would have quickly realized the error and probably been able to fix it (or at least not wasted it and taken an extra trip).

This site is very misleading because it doesn't include all the costs associated with your reservation. I reserved a hotel and when I got there I found out, there was a 100 deposit in addition to the hotel fees. When I called Booking.com and informed them that my cost was 100 dollars more than they told me in the reservation, they said they do not include the deposit because it is not a charge, but it is a charge because you have to pay it to stay at the hotel. Booking.com is very misleading and sucks.

They clearly mislead over prices. Total price states includes vat, but at the payment they add an extra 8% vat?? Also, at the end of the confirmation page, in a very small print it states the "amount charged to your visa" that surprisingly it happens to be higher than "the payment amount" that appears earlier on. Total scam since I ended up paying around a 15% over the "total price including taxes and fees" that they advertised at the beginning of the booking.

Needed to book a drive and fly hotel room near SeaTac with a airport shuttle. Booked 2 nights at Days Inn and 16 days parking for car. One room was for the night before flight out and the other was for the night returning to Seattle. The total price on their website was 166 dollars. Received confirmation for booking at a price of over 1,800 dollars same day. Called Days Inn to cancel same day and they said Booking.com did not allow them to refund any cancellations. Called Booking.com same day and they said they do not cancel or refund for any reason even if they made a booking mistake. Although most of the Hotels on their website are advertised as free cancelation you are not booking through the hotel, you are buying the room from Booking.com and they do not offer any refunds for cancelations.

We reserved a room through Booking.com. The wonderful rate we were shown had no relation to the rate we were charged. Thought we would be saving but we DIDN'T!!! Don't do it!!! We went to the hotel desk, they were very friendly, but the mistake WAS NOT THEIRS. The Booking.com confirmation email did not reflect the price promised.

I booked a hotel through Booking.com 2 months ago. Less than 24 hours of check in, I was recieving multiple phone calls/emails from booking.com (to which I could not answer because I am at work) that my reservation is no longer available. When I called the hotel, they said there was nothing wrong with my reservation but why is booking.com saying this? I spoke to a Gwen from booking.com who was very nice but did not keep her word when she said she would “e-mail me by 9am with a solution.”

Comfort Inn and Suites Vancouver (a Choice Hotel in Vancouver WA) and Booking.com together advertised the hotel to customers going to a concert in Vancouver BC (Canada), describing the offer as "Now that you've booked your ticket in Vancouver, make it a night to remember by reserving your hotel room and saving up to 50%!" When the We accepted the offer, We were sent a non-cancellable reservation confirmation to the Comfort Inn and Suites Vancouver located (370 mile) away. I have all the documentation necessary to show this. It is a fraudulent transaction and I will prove that to the attorney general's office and to Visa.

Booking.com sent us a letter that we could get $70.00 off our next stay. So we booked a weekend stay that qualified to receive the discount. Unfortunately we made a small mistake with our booking so we had to cancel the reservation and submit a new reservation. Since we canceled the 1st reservation, the coupon code for the $70.00 was no longer valid. I called Booking.com to complain, and was told they are sorry, but there is nothing they could do about it. There was no possible way they could issue me a new code. I understand this was a simple mistake we made, but come on. They cannot issue a new code? I don't buy it. Poor Poor customer service.

Why are these nasty and disgusting scammers not in prison as yet?? For ripping off decent and hard-working citizens. Terrible animals. Let's get together and get them out of this business. So I bought a ticket for my mom from Jamaica to New York and it was so unbelievably reasonable. I got it right away and I even got the confirmation number and was told to wait a few hours for the actual e-ticket. 1 entire day passed and still no ticket. So I called and a guy started speaking another language even though I answered in English and was speaking English. He just kept going.

Horrible! I booked on Saturday March 23 for a trip in May, it said no prepayment needed. Maybe a deposit will be crashed but that’s it. Nope! I was charged the full amount less than 24 hours later! I called the hotel and they said it was not them that charged it, or was Booking.com. I called and the lady was so rude! She said there’s no way they charged and when I asked her to double check she said she didn’t need to. When I asked for a manager or supervisor she said they don’t have any and they don’t work that way. I’m sorry what?!? They charged my card $300 in less than a day but say it’ll take a week to get a refund. How does this make sense?! I’ll never use them again!

I booked a hotel room through Booking.com only to find later the same day, it was available for a lower fare directly through the hotel's website. Per their directions for Price Match guarantee, I immediately sent booking.com the link to the hotel's rates. Booking.com autoresponded that it was received and take a few days to get back to me. No big deal...except when they finally investigated it four days later the room availability and rate had changed. They then refused to honor the rate saying I should have sent a screenshot -- something their portal didn't allow. Then instead of making it good, they offered a 25 Euro refund. I am in the US - the denomination is dollars and I don't want a discount. I just wanted the market list price that booking.com forced me to miss. There are better booking sites out there that stand behind their product and have better customer service. Read other reviews. Avoid if you can!

Booking.com is an easy to use website. The platform shows all the different prices and locations of hotels or apartments. I booked my stay twice with Booking.com and both times, it was cheaper through booking.com than the official website of the hotel. I did not have any problems with the website, so I am surprised to see all the negative responses.

All I wanted was a cheap hotel for a night to go clam digging at the beach. I kept getting redirected to their site so decided to go with it. I made a mistake and reserved a room literally on the other side of the country in Aberdeen MD instead of Aberdeen Washington because it came up with the search results so I quickly tried to cancel and even talked to customer service. And they said they wouldn't refund the money. I even talked to the hotel personally and they said they would totally refund the money but they have a clause with Booking.com that says no refunds if it's cancelled the same day. They said they wish they could and they feel bad because THAT HAPPENS ALL THE TIME...so shame on you Booking.com. Thanks for the cheap and sleazy online experience.

I would like to warn fellow travelers of Booking.com misleading information. I am their client since more than 10 years. Last week I prepared for a long travel plan the coming summer which involve 8 hotels. I was careful to choose the reservation that has no prepayment required to be in the safe side in case something come up and I cannot make it. Immediately after I have done these bookings, BOOKING.com start blocking my Mastercard over 5 days charging me for 7 hotels out of the 8. The total amount blocked was almost 6000 Euros!!!

This company is a scam. I booked as per their site only to have numerous amounts of mishandling by them and the communication between Booking.com and the Hilton Hotel is full of inaccuracies. I have now had close to US$9,000 taken from my account and cannot get any of it back. I'm sick of calling the hotel from Australia and then speaking to a different person at Booking.com every time, everyone does their spiel that "they'd like to help me" and then disappear with no problem solved or compensation. Disgusted!

Do not use Booking.com for ANYTHING!!! I recently went on a vacation that they helped me book. First off they gave me some hotel choices and told me to look at them online so I did. I had two hotels in mind and both had a “free cancellation policy”. After confirming with Booking.com the hotel they sent me a confirmation with a “no cancellation policy” so I called immediately and they told me it was a hotel policy not theirs. After going back and forth between booking.com and the hotel through email I received emails from the hotel manager saying he was fine with a complete refund and I received emails from booking.com that they would NOT refund me.

I reserved 2 rooms with double beds on March 9th for 3 days/$895. This did not appear on my initial email confirmation--which included 2 rooms with 2 Kings. I immediately contacted the hotel and Booking.com (B.C) assured me that they would contact the property and address this swiftly. B.C then called me back on my cell 2x to confirm that all was confirmed without any additional price increases. They then followed up with an electronic confirmation of my initial request. On, the date of my arrival was a different story altogether. I arrived at 11:30pm after flying from Oregon to MS went up to my room with my two equally exhausted children, I'm in breast cancer treatment so, exhaustion for me is a completely different animal. Only to find each room with a King. I called downstairs to the front desk where I was told that the hotel was booked and that this is what appeared on the booking confirmation per her records.

I was a host on booking. I was new and the first day, I managed the prices for the upcoming season. I haven't realised that low prices are set for next couple of years. That same day I got the reservation for the next summer - 20 days with miserable price. I asked guest to cancel but ignored me, I sent a message explaining and offered a discount. The guest said it was not his plan to do so and said that he will decide in 4-5 months. Then I did not know what to do and I found request to cancel the reservation to booking. I explained the situation, they were rude and not helpful, they said I need to find them another apartment or I need to pay the difference wich was more than 1000 euro! I found more apartments with similar prices so I don't understand that big cost.

The place is a dump!

Long story short, I booked 2 rooms at the same hotel through the booking.com website with both of them on the free cancellation options (Conf# 1768774433 / Pin# 7779).

I booked and prepaid for a stay at the Omni Parker House Hotel, address: 60 School St, Boston, MA, through Booking.com for the date’s March 3rd to March 8th for the APS conference at the BCEC. My flight to Boston was delayed and subsequently cancelled by United Airlines. Omni Parker House Hotel canceled my reservation without any notification as a result. I am an international student, who is not familiar with how business works between the hotel and third-party booking agencies. After explaining my situation with them, they still charged me half of the booking amount. This places me over my travel budget, which is funded by the California State government’s money. As a result, the government will not cover this payment.

My card number was taken from me (yes, I’ve contacted my bank's fraud department) and used to book a room with Booking.com. After speaking with the hotel clerk which processed the transaction for a “no show”, and now knowing the payment was made in error, she stated that a “we can’t refund that amount” (over $450)... I’m sorry, you can take money but not refund it?

I am still on the phone with Booking.com. There is an error on my reservation, and they are not only refusing to fix the error, but are refusing to put me on contact with the hotel. They only give me a number that is disconnected. I quote the supervisor, "We don't care." This was following by insults. I quote, "You must have a lot of time to waste."

Was unable to cancel and had to pay the full amount of the reservation. Impossible to contact the hotel directly. I was left in touch with a faceless organization of Booking.com to ask for any refund. The hotel was completely booked out the following day - no refund available for me, they pocketed the money. Horrible horrible experience, will use Orbitz or the hotel directly next time.

I had booked a hotel in Michigan and thought I had phoned the hotel directly. An hour before we were to leave for our trip I had fallen and was taken to the hospital where I found out I had not only sprained my ankle but had broken my right arm. I was the driver for this trip as my aunt and her friend who were in their 80’s would not drive from Toronto to Flint Michigan. My aunt phoned the hotel to say we were at the hospital and we would not be able to make the trip. Since it was not 24hrs prior to cancelling the clerk at the hotel understood and said we would not be charged the customary 1 night stay.

I made a reservation with Booking.com last Thursday. Today (Monday) I found out that we needed to add one more day to our stay so we contacted the hotel directly. Much to our surprise the room rate quoted by the hotel was substantially lower than that with Booking.com and we in fact didn’t have a reservation despite receiving a confirmation email from them. Because we were in need of pet friendly accommodations this situation could have been disastrous. Fortunately we were able to add the day and the total bill was lower for the five days than what we were quoted for four through Booking.com.

Per booking.com price match guarantee. I booked a completely identical room and stay just down the street thru Priceline for about $100 less BUT booking.com refused to honor their guarantee and would not refund on the difference as promised. I have cancelled my stay with their phony billing. I WILL NOT USE Booking.com for anything in the future, so be careful not to get caught in their scams.

I booked a reservation which I paid extra for a room with a free cancellation policy. I canceled less than 24 hours after I booked for a room 4 months later. They charged my Amex 1600 as a fee and wouldn’t refund my money. I argued with the hotel chain and Booking.com and they wouldn’t refund me. I had to open a dispute with Amex. Horrible customer service.

I booked a room at The York Hotel in Weston-super-Mare and tried to cancel with both parties because I didn't realize there was parking close by, but they took the full payment out even though it only asked for my card details to secure the booking. No payment was meant to be taken so I had to stay in the end. I asked for a sea view room which I didn't think was available but to my surprise they had found me one and upgraded us free of charge. I got into this room which was more like a flat. It was massive and very nice too, I couldn't help but smile but then when I opened the blinds to look at the amazing view I felt something go onto my head. This was water. We had a leak coming from the ceiling, so I went down to reception to explain what had happened and a lovely lady was asked to come up to the room with me and to show me and my partner to another room. The original room we were to stay in this was tiny.

! It is the second time I book a pay later booking and my card gets charged! I rang up Booking.com 5 or six times since Friday and they refuse to accept responsibility and now I will have to wait a month for money they unlawfully took from my account! Disgraceful customer service!

Hello. I have booked a room in Italy. I entered the details and settled the check-in time, I paid and after paying I receive an email saying that the hotel/accommodation do not deal with the check-in time I specified. I spoke to the hotel, Booking.com and I feel that this is an scam. A bad practice and they know that, they make money at our expense. If a hotel cannot deal with specific check-in times, Booking.com must not list them and such constraints must be part of the booking process. What a scam.

I booked a hotel in the USA and stayed there for 4 nights. The last two nights were disrupted by fighting and fire alarms and on the final day we found disgusting laundry in our bathroom. I tried to seek advice from booking.com to get a refund for the two nights. Booking.com have been useless. They have 'personally' refunded me one night's accommodation but state that as the hotel is refusing because I left a review on booking.com that there is nothing they can do. I have spoken to agents in London, USA twice and Amsterdam and all have lied to me!! They are supporting the hotel which is dirty, dangerous and unsafe! An extremely poor service.

I booked a room in Oruro, Bolivia during carnival through Booking.com. It was pricey because of the holiday, but I figured at least I would be assured a decent room. I had used Booking.com many times before. I was recognized as a booking GENIUS. Nice, huh? Arrived in Bolivia and the hotel didn't honor my reservation. Reserved another hotel at MUCH greater cost. Booking.com apologized with one of their syrupy 'we're there for you emails,' and offered to 'make the situation right.' I was instructed to send booking proof of payment from my bank account. In the end, the story was, they made a mistake, and there was nothing they could do. This is the SECOND time I had this exact problem. Seems Booking.com is good at making reservations that may not be honored. They are also good at making promises that they don't honor. My fault. I should have learned on the first go round. Never again. RECOMMENDATION: STEER CLEAR.

I made a booking through their site and made the payment to the house. Later happened that booking has not made the payment to the host and they had cancel my booking. This happened one day before I was going. The staff of booking offered me to look for another place and they would pay me the difference since it was their fault. They pretend to have booked the other place. When I arrived it was not booked but fortunately they had a room for me. They told me that they needed the receipt I have been there and how much I have paid. I sent them with email how they wanted and they never replied again. I called them and all they said was, "We will contact you" here and there... bla bla bla. Will never book again with that site.

I booked three rooms months ago and needed to make a change from one king be to two queens. I called the toll free number and spoke to someone who said she would take care of that and email me the confirmation. A month later no correspondence from booking.com so I used their Booking Assistant to make the request a second time and while waiting for their response I made another call. After 15 on hold the representative disconnected me immediately after I told her what I needed. The Booking Assistant had responded by this time saying that there were no double queen rooms for my dates of travel. I looked directly on the hotel website and found that to be a untrue, there were double queen rooms available and for a lesser price that booking.com charged. Save yourself a headache and stay away from Booking.com.

I wish, I checked this page before using Booking.com. It clearly said - free cancellation till 14th March and no prepayment required. Guess what, after I clicked the link, it magically went to non-refundable. Worst is the customer service representative - the most rude and arrogant person I have dealt with. He even hang up the phone while I was talking. They kept lying that they are calling the hotel - but they cant get through. While they were lying to me, I could call the hotel with my other phone. So you know how much they are lying. They were not helpful at all and now I have to lose all my money because I am not making that trip.

Don't have a medical emergency! You will get charged...even if you try to change the date. My husband was scheduled for a training in Dallas. He had a medical emergency the day before the training...the training company, The Adjuster School, was completely understanding and changed the date of the training; HOWEVER, the hotel and Booking.com was NOT! I tried to simply change the dates and they would still get their precious money...nope! Couldn't change it and got charged a night's stay. I called the hotel, they told me to contact Booking.com, contacted Booking.com and they told me I had to talk to the hotel. Who is in charge of this!!! DO NOT USE Booking.com! They are horrible! Hotels.com has always been great, don't know why I changed!

I made two phone calls to Reservations.com to cancel a reservation and get a refund or partial refund. The first phone call I made was a complete waste of time as the representative stated they needed to call the hotel and speak with the manager. According to the Booking.com rep., the manager was not in at that time and I would have to call back in an hour and a half. I then called back, waited and waited while the representative called the hotel to find out if the reservation could be cancelled and refunded. I was then told by the Booking.com Rep that the manager would not give me a refund.

Booked a one of a kind accommodation; a 3 bedroom, 2 bath house in Spain through Booking.com. After that I sent a link back from TripAdvisor.com showing a lesser amount. They responded that the link would not open (It does for me but not with pricing at this point.) They asked for a screenshot. I can't get a screenshot of my exact 3 night reservation on TripAdvisor because the only accommodation is already booked. To me. I sent screenshots of the 3 days, Sun to Wed for the week prior to when I'm there and the week after. Both showed the same difference of $30. Stands to reason that if before and after are less, then the one in the middle would be less. There are no festivals or events going on that would boost pricing.

Recently my wife and I booked a room (2 weeks extended stay) at a relatively nice hotel in Hollywood, Florida via the Booking.com website. I filled out the online booking form correctly, and got a confirmation number immediately. This was followed by an email with a confirmation number and PIN code. So far so good. I thought everything was set, so on the arrival date I called the hotel to warn them that we'd be checking in late that evening (my wife, who BTW is recovering from an injury and uses a cane) was going to check in first, and I was to join her a few days later...

I have been booking accommodation for a few years via your website, and recently I booked accommodation in Valencia Spain for trip through this process. I also checked alternate websites and actually found the accommodation slightly cheaper on another. I booked the accommodation with Booking.com as I noticed the website indicated that you they price match. After booking the accommodation I decided to contact Booking.com and provided the information required a screenshot and link to the website where I saw the cheaper deal. I Received an email back telling me that that the accommodation booked via Booking.com was cheaper than that of the example I provided.

I booked with Booking.com thinking I had a hotel when I got to destination. Thank God I called to confirm because to my dismay not only did I not have a place, but the owner of place tried to get more money in order to keep my room. It seems either the owner placed the wrong rates or Booking did and neither were willing to help me. Booking told me they would refund money after 7 to 12 days. When I asked for them to eat the difference since they screwed up they said no and refused to help me. Spent 5 hours just trying to get my money back and to have a supervisor hang up on me after hours of dealing with company. I was left with no extra funds to rebook at another place, no place to stay and I was 5 states from home. This company has the worst customer service I have ever experienced.

I booked hotel through Booking.com. Based on Booking.com review the calculation is fraudulent. Booking.com customer service does not exist. No one answers if there are any changes to reservation. I would never recommend anyone to use them. If you want to risk and throw away your money then you are welcome to use them.

Two hotels that I booked through Booking.com were the worse. Greenville Inn & Suites in South Carolina was the worst of hotels. People Banging on your door at 3 AM, dirty room, bloody towels, nasty smelling room, bedbugs, got bit all over my leg, arm, housekeeper never came to clean the room and front desk rude. Called Booking.com and they said they couldn’t do much for me.

DO NOT BOOK WITH BOOKING.COM. THEY DO NOT DISCLOSE ALL THE CHARGES AND LIE ABOUT THEIR CANCELLATION FEES. We booked a property through Booking.com. The advertised charges were US$254.80 for the room, $250 Security deposit, 3.30 %, 3.50 % credit card fee & US$ 105 Cleaning fee per stay. After reading all the terms and conditions, we booked the room. We were immediately charged $870 CAD for the room, security deposit and all the taxes and fees. After they charged our credit card, the property contacted me and asked me to send a copy of my ID, a copy of my credit card and also sign an authorization to charge me additional $1000 USD if there is any complaint. This additional $1000 USD charge was not mentioned in booking.com's advertisement. If it had been there, we would have never booked.

DO NOT BOOK USING THEIR SITE. I WILL NEVER, EVER, EVER USE THIS SITE AGAIN. My fiancé booked a hotel for our honeymoon in California through their site and used my referral code to get $25 back (their refer a friend program) but because he used my credit card to book the hotel, the website "flagged" it as fraudulent activity and CANCELED our reservation without giving us ANY notification. So, our $1,100 hotel was canceled, we no longer have a place to stay, and they TOOK OUR MONEY and will NOT REFUND US all because they didn't want to pay out $25 through their refer a friend program.

I've been trying to resolve this with customer service, I booked a trip on Booking.com airline and resort on their monthly payment plan, but the last payment for some reason did not go in on time. Booking.com canceled my reservation at the last minute. I had to pay for my stay out of pocket and when I called Booking.com to solve and ask what happened, the booking agent told me as per their agreement statement at time of sign up. Could not get or ask for a voucher for a further trip. That they get and will keep all of the money I paid to that point. Almost, the entire trip except one payment. The agents are very rude and treat their customers so badly. I guess it's all about the money.

Rented a room which I thought was a hotel room turns to be a single family room in a gated community in which I received no code to gain access to the community. Called number provided and the person that answered asked if I wanted to cancel. I stated that since I couldn’t gain access I might as well cancel. Called Booking. Told them my problem and they said the person renting the room put the charge on my credit card and I said, "I never gave you permission to give my card to a third party." They said I was out of luck. Goodbye Booking.com.

Made a reservation in Jan 19, needed to add a person to our room reservation, called the hotel to add person, they said no problem no extra money is needed it is a four person room but to contact Booking.com to change reservation. I did and they came back with an price that was crazy and said it was only a 2 person room, 2 queen size beds / 300 sq ft room, lies lies lies. I cancelled my reservation with them and went the hotel directly! They are liars and got caught in the act!

Booking.com doesn’t price match as advertised. After multiple attempts and photographic proof all I was offered was a 25 dollar incentive which is impossible to get. With no cancellation option I’m stuck paying extra. Never again. Beware. Go elsewhere.

I and my family periodically go to same hotel in Desert Hot Springs. This time instead of calling hotel I used Booking.com website to book a room. When I arrived in a hotel they told me that I booked different (and a star lower) hotel mile away from what I was ordering. I ended up booking room in a hotel I wanted to go in a first place, I called Booking.com two hours before checking and, of course, never got a single penny back. I don't know exactly how they tricked me. There is no way I would book hotel I never heard about. They charged me same price for one star lower hotel. Stay away as far as you can from this website.

Voucher send in the mail for $100 because I use Booking.com for lots of my trips. I used it and 6 months later, after 25 emails and 10 phone calls mostly to Asia still no $100 credit. It's a sham, it's fraudulent and they are stealing from their loyal customers. I will try to use other companies from now on although I'm sure they all have the same ownership. I would frankly rather have not had the offer in the first place, they have made it so painful to collect. I'm sure that was their goal so that 99% of the customers they sent it to didn't use it. Not very smart long-term business decision to ** off your customers for no good reason!!

Very disappointed! I made a reservation of an apartment in Greece. Arriving at the destination the apartment was rented to someone else. The owner said he would put us off for 1 night in another accommodation, a garage turned into bedroom: tiny, dark, cold, 2 degrees Celsius, a mattress on top of crates. As it was late at night, without speaking Greek, with a precarious English, we accepted.

Made reservation in December 2018. Had confirmation#, but when we arrived at the hotel they did not have the reservation. Called 800# for Booking.com and was on hold for 20 min. Hotel manager also called and we both were hung up on. This was our second booking with the company. Had no issues the first time in August 2018, but now 6 months later my credit card was fraudulently used to make purchases in Spain, the US, and the Netherlands, which is where Booking.com is based! This was a new bank card and only the second time I have ever used it for a purchase. All the fraud purchases were in a half hour time frame on Feb 28, 2019. BEWARE OF THIS COMPANY!

WARNING! DO NOT USE BOOKING.COM. I booked a trip to Punta Cana in Nov 2018 for February 2019 with the help of a phone representative. Day before my trip 02-22-19 I called Booking.com to verify with Yani that I had a king bed, he informed me the trip was only for 1 person. Told him it was supposed to be for 2 people. He said "Well it was your error so there is nothing I can do, if you want to add the second person it will be $1000.00 more. Actually I can get you a deal and it will only be $900.00 more." Told him it was unacceptable I want a supervisor and was told "no you can’t talk to a supervisor."

I booked a hotel in Milan and the check in information given by Booking.com is different to the check in information at the hotel. Not good enough. We are now unsure whether we will arrive on time, late in the evening, to get into our hotel. We are senior travellers and feel badly let down by a company we have used for years. We will no longer be booking with them.

I booked a reservation through Booking.com for a property in Barbados (Palm Sanctuary at Ape Hills). The booking was a "book now, pay later" reservation. I stayed, had a great time and checked out. This was February 7-10. 1 week after check out, I contacted Booking.com to inquire why my card had not been charged. They told me that they would contact the owner of the property and request that they charge my card. Weeks went by and my card was still not charged. I contacted them today (2/28) and inquired again why my card had not been charged. They said the owner had never been contacted from my initial request, and then made it seem as if I had been the one to skip out on payment.

Do not use Booking.com! We used them to book a hotel for one night in Florida prior to our cruise, big mistake. The reservation was made on 11/09/18 with a check in date of 3/2/19. On 2/27/19 3 nights prior to check-in they called to say, "Sorry we overbooked so your reservation had to be cancelled." How do you overbook a room and not know it's been done until 3 days prior to check-in? They offered us a different hotel which was $45.00 more than our originally booked hotel. They advised us that after our stay we could submit our receipt and possibly be reimbursed the difference. I was able to go online and book the hotel directly for $43.00 less than Booking.com offered. Fortunately we were able to find another hotel since it was so close to check in. Now we have to change our shuttle transportation. I travel often but I will never use their site again!

I made a reservation through Booking.com via Iceland Air for a trip to Iceland in January. In December we learned our trip had to be cancelled. I immediately went to my Booking.com email and clicked on Cancel Reservation. Much to my surprise in January I received an email saying I was a no-show. After a moment of panic, I clicked on my original reservation and there it says "Cancelled" and so I did not think much of it. Until, I was charged for my trip. When I called I held for 45 minutes the first time, hung up - called back and after 25 minutes got ahold of someone. She said "Oh yeah I see you cancelled but you did not show." - ?!? What??

I am a doctor and go to several conferences around the world- I tried to book a hotel in Lyon through Booking.com and after I confirm the non-refundable option and did the final step I received a confirmation from another hotel in Lyon. I called them right away and they said that they have to call the property manager and solve the issue. After calling them several times they said that was my mistake and the hotel told them not to call them again. I provide them the screenshots of my reservation that I was on the right hotel page- but all they said is that, "We cannot help you."

I have used Booking.com for years and even became one of their frequent customer level users ("genius level"). We recently went on a 5 week vacation to Europe and used Booking.com for all our hotel reservations. We made a nonrefundable hotel reservation and by email confirmed with the hotel that they had heat in the rooms.

Do not ever go with Booking.com. Rather go with MakeMyTrip or goibibo. The reason being in certain cases Booking.com allows dalal or broker or agent to book a room for you. You will end up paying more money than the room actually cost. In between the broker get the opportunity to earn handsome commission. On reporting this kind of malpractice, booking.com support team will not help you showing their term and policies. I have uninstalled the app and will never ever use booking.com in my life. Reported agent name: https://www.a2zroomz.com/a2z/. Please check the attachment to see what Booking.com charged me through agent a2zroom and what hotel Elgin provided to me as receipt. You will understand the difference on amount.

Unbelievable how all things go bad with this organisation! I started to rent in October and since the beginning: Bad contact! No reaction on my inbox mails. Told me to call back but never did. I asked about explanation about the extranet. Then they booked reservations without knowing and I cancelled immediately. They did not provide me with info! I was new...I had to pay for the cancelled reservation! No one to talk to! No one took me serious. Mails I had to pay. I mailed, called days and weeks and no reaction, while they say they react within 2 days! Only that I had to pay! Meanwhile I can't get access to extranet. All the time codes: the side is unreachable: admin.booking.com has broken the connection. All the time!

BEWARE, THIS SITE IS NOT SECURE. I have used Booking.com several times over the years with no problems. Four weeks ago, I made a booking with a hotel in Sydney. As usual it was a 'pay later' arrangement which can be cancelled if needed. One week ago I received a message from my bank that they had refused a payment on my credit card 'due to insufficient funds'. Knowing that this was not really possible in any legal sense, I immediately contacted my bank for details. I was told-- Booking.com had TWICE ATTEMPTED TO WITHDRAW $15000, FROM MY CC ACCOUNT. Luckily this was over my limit so it was refused (otherwise it would have gone through).

I reserved a book now, pay later, which states payment is due at check-in, stay with a popular hotel chain for a stay 2 months in advance. Two days after the reservation the entire stay was charged to my account causing several overdraft. When I called customer service she stated that they will refund the money back to my card at the time of the visit and that the confirmation email states that the hotel will charge at any time. The information listed on the deals are very misleading especially with a book now, pay later. If I knew I was gonna be charged right then for the reservation I would have waited until a closer date or when I actually had the money to book the hotel.

Until this company gets things squared away with this hotel partners, I would stay far, far away from them. Booked a room for my family... Pledged my credit card. Family showed up, was asked to pay again. I told them not to pay again, as I already did it. Bottom line, some of the hotels that this company sells for require you to pay them when you check in. Others want the accept your online booking... You never really know and have a great chance of paying 2x. A mess.

Wife used Booking.com to book a hotel in Moab, Utah. Talked to the hotel and found out that directly would be $100 cheaper. Called booking.com. Sorry 'no cancellations'. So much for booking.com's advertised 'low price guarantee'. They also quoted one price and then added $250.00 in fees. They suckered her in with 'deal expires in 15 minute' marketing. They also are completely lying on their website and will charge your card immediately. Booking.com are unethical fraudsters. Be warned.

Absolute scammers. Reserve a room with credit card. Told to pay on arrival but when you check your account the money has been took. This is the third time. Also when my daughter got there who I reserved it for she was charged also. The hotel was manky as well so she left. None of us have been paid back. This company needs to go on Watchdog and be exposed of their scamming ways. They are dodgy. Avoid this company at all cost 'cause you will have nothing but a nightmare. You need a break after booking a break with these. It’s a nightmare.

Booking.com had an click option to pay at hotel 7 weeks before arrival date, instead they gave my credit card details to hotel (in Thailand) who took all my money. Booking.com deny click process and said I did not click and that receipt showed payment could be taken at any time, but this was after I clicked and gave credit card details as part of the reservation process. The reason I choose to pay by credit card is to have consumer law protection, Lloyds Bank have credited me the full amount. I have used same process with other online booking companies without ever experiencing this problem. Has anyone else experienced this?

I attempted to make a booking for a work meeting in Flagstaff, AZ. I did not receive an email with a confirmation number or PIN, instead I received an email confirming that I created an account. Northern Arizona was then expected to experience a heavy snowstorm and my meeting was postponed. I attempted to cancel my reservation, but did not see anything in my bookings showing that the reservation was completed. I attempted to contact the property, but they did not ever answer their phone. I then get a call from the property saying I was going to be charged a cancellation fee if I did not show up. The highways were shut down as Flagstaff received over 31 inches of snow.

I made my reservation for a weekend visit on Booking.com. When I arrived at the hotel I was informed that my children 13/15 were considered adults and I was required to pay an additional $500 to check into my room. I had put in my children’s ages when I made the reservation and prior to paying for the room. I contacted Booking.com after my return to informed them of the discrepancy between the hotel and their listing and they did nothing to rectify the situation. It was a horrible experience and I will not be dealing with this organization again.

I booked this accommodation which was in a shared apartment, just for one night. I also confirmed that I would be arriving late at night, and that my flight next day left at 6 PM. I was assured that this would not be a problem, and I could leave my luggage there until I was ready to leave for the airport. Upon arrival, I was disgusted by how dirty and untidy the place was. If it wasn't so late at night, I would have left immediately.

Beware of Booking.com tricky pricing. Recently I booked with them and the amount I thought I was booking for vs what I got charged had differences. I was charged approximately 10% more and when trying to discuss this with customer service the service I received was very poor and extremely time consuming. I was basically given the run around and the poor customer service bothered me more than the overcharge. When I first called they said I needed to prove to them what was quoted and what was charged. So within 24 hours I produced screenshots I took and sent it to them via e-mail.

I made reservations on Jan. 4, 2019 for Couples Swept Away Resort in Jamaica through Booking.com. I paid in full. On Feb. 16th, 5 weeks later, and 18 days before the vacation was to start, I received an email from Booking.com stating there was no availability at CSA, so they wanted to send me to a different resort instead. We go to CSA for the scuba diving, the resort they chose to send us to instead is a nude resort 2 miles down the road from CSA. I said no, absolutely not. I made the reservations 5 weeks ago and I expected them to honor it.

I am on pilgrimage and send an number of emails for early check in and they have send reply of confirmation through email. When I reach reception they are not accepting and when I email back to Booking.com They reply me to make new booking. I have spend whole night in different city on street travel for Umrah and I have same experience in Mecca. The hotel manager said, "We are not Booking.com. We have our own management." Then why do we need to book through any website if they have no priority for guest request.

I was looking for a hotel room for my fiance's birthday. In the description it said I wouldn't be charged until I checked in and they needed my card number to secure the reservation. Shortly after (maybe 15 mins after making the reservation) I canceled it 'cause plans had changed. I wake up the next morning and check my account and they charged my account! Which now takes away from my fiance's birthday and I have to wait 3 to 5 business days to get my money back! Very upset - will never be using Booking.com ever again.

Booked room online, reviewing pictures and descriptions of rooms. Choose best one shown, even called hotel Hampton Inn and suites confirming accommodations. Arrive and checked in to find room not as pictured or confirmed with walk-in shower extra as promised. Bed was hard and lumpy and outlets didn't work. Will definitely be choosing one of the many other options in Milwaukee and not be making reservations with Booking.com again.

I was using the Booking.com site to find a hotel near the Dayton Ohio area. I was looking for a room with a jacuzzi suite as well as an indoor pool and hot tub. I was on the booking page to book a room at the Holiday Inn Express which included a jacuzzi suite. They had pictures of the room with a jacuzzi. They also had pictures of the pool with a hot tub. I just so happen to view the company website before finishing my booking. They did not have any jacuzzi suites available nor did the pictures of the pool so a hot tub. So I called them, they took all of the hot tubs out of both the rooms in the pool over a year ago and have contacted Booking.com several times to have the pictures and amenities on their site changed. But yet they have not. I am so glad I called the hotel to verify.

I booked my reservation through a referral and was promised $25 after checkout and here we are a year later with no credit. They lied and cheated to get customers to book through them. I would not recommend them!

Booking.com responded promptly to my complaint.

The unique vision and mission of Booking.com's founder made Booking.com the successful industry they currently enjoy. It answered a need, it filled a niche in support of travelers like me in planning trips without risk, way into the future where dates and timetable are still very fluid. Unfortunately their rapid growth seemingly made them lose sight of their mission and/or lose oversight of their team's professionalism in the business of customer service. Their website constantly changes, more and more the change feels as if Booking.com purposely intends to catch/trick us patrons unawares falling into making reservations with strict terms and conditions. System change that made you think you are clicking the "save" button, to save the alteration you made on your no-penalty reservations, and BAM! Without any further warning, a notification popped saying you just made a commitment to a non-changeable non-refundable reservation.

Almost a year ago I made a reservation at Sheraton Boston through Booking.com. I am getting ready to travel to this location and I called the hotel to confirm my reservation. The hotel told me my 5-day stay would be $1300 more than what I booked it for through Booking.com. Since I made the reservation through Booking.com I then tried to call them to rectify the situation. I called Booking.com seven times and they told me that they would look into it and call me back later. They never called back. I kept calling and asked to speak to a manager. They put me on hold and finally hung up on me. I kept calling back; I kept asking to speak to a manager. Yuko told me she was in charge and could not help me. She said they would not honor the original price that I was quoted.

I Timmy ** went through now on my 3rd horrible experience in with Booking.com, made reservations to Orlando, FL and I was charged immediately not upon arrival $529 and I had to cancel. The cancellation wasn't free like advertising says, booking wasn't free, I was charged $191 to cancel. Everything was non-refundable!!! Booking.com are total scam artist and need to sued and taken off the market. To make things worse to talk to someone about it or get your money back is totally impossible!!! No one and no one should use these people as a business, and if you do get to talk to someone, they are foreign. Never American...so (scammers)!!! That all they ** do!!!

In February I made a reservation at the Hotel Deutsches Theater (Landwehrstrasse) in Munich, Germany for a three-day stay in May. After completing the reservation, my itinerary had to be changed, so I had to cancel. Booking.com sent me an email confirming the cancellation, but the hotel went ahead and charged my credit card for the full amount of the stay. THREE MONTHS BEFORE THE CHECK-IN DATE! EVEN THOUGH I'D CANCELLED. I have sent the hotel three emails asking to be refunded, but they refuse to reply. The same is true for Booking.com. Now I have had to open a dispute with my bank to recover my funds. This puts me off Booking.com. And, needless to say, the shady hotel as well.

My experience with booking.com was not a good one. I will never use them again. I made a hotel arrangement through booking.com in January for an upcoming event in February. Less than 48 hours after booking the hotel I needed to cancel due to unfortunate circumstances. They make it impossible for you to actually talk to someone. I could only contact them through emails. I asked if I could cancel my booking. I was told no they do not give cancellations. I asked if I could rebook for a different date and was also told NO.

The location was in poor shape. The room smelled terrible and was still in un-repaired condition from the storm. Booking.com listed this as a three star recommendation after they cancelled my other booking. Booking.com is not a reliable source for recommendations if they list this as a three star. I had two older people with me and they were very disappointed in the stay. No towels in the room and no shower curtain. Booking.com cancelled my original reservation as I reached the city, then they reached the conclusion that it was my fault. Go figure. Very disappointed in the handling of this matter by Booking.com.

On 07/02/19 I booked Chalk Cottage Lewes, UK for 3 nights total cost GBP461.10 with a deposit of GBP130.50 paid at the time. After finding Airbnb had the same property for GBP371.12 I contacted Booking.com and requested either a price match or refund only to be informed a screenshot of the Airbnb offer for the dates booked was required. Of course this was not possible because once my booking was processed the cottage was no longer available for those dates to do a screen shot. In this instance proof of claim cannot be provided although checking of dates either side of my booking would confirm the Airbnb price. Booking.com are hiding behind "policy" to once again deny a legitimate claim.

I reserved a 2 night stay near Mount Rushmore with the understanding that I could pay at checkout. Now my credit card has been charged the full two night stay. I tried calling Booking.com to get a refund and they said to call the hotel. I called the hotel and they said to call Booking.com. Now I’m in an endless loop with no resolution to the issue and my credit card tapped out. They also told me there are no options to cancel or modify the reservation. Don’t use Booking.com!!!

1.5 years ago I used this site to book my Myrtle Beach vacation and boy was that a mistake. I used my credit card to secure the location with the understand that I could use any payment method upon arrival. When I arrived I gave my debit card and my credit card was still charged which put my account $800 over my limit. They refused to help me with the problem and the hotel basically said, "Oh well. We got our money." My credit score has been impacted by more than 200 points and I've lost almost everything in my life because of it. To this day I'm still fighting with the creditors about this with no end in sight. These people are reprehensible and don't care whatsoever for anyone or anything other than their bottom dollar. I'm going to Priceline from now on!

I started using Booking.com about 3 months ago. I travel every week and was offered additional miles for booking on this site. There is NO forgiveness here. I booked a flight into Abilene TX, so it took me to the hotels there, I changed it to Eastland TX but it opened in a second screen. When I confirmed it was to Abilene not Eastland. I immediately called. They told me read the fine print. Priceline may not give me the airline points but the customer service is worth it!!!

I stayed at Royal Rooms Rome on 22nd Sep and they kindly decided to take £253 off of me the following month after my arrival. They had swiped my credit card and have denied it all yet my bank contacted them and they provided the receipt. My bank could see it was fraud because there was no signature. I have contacted Booking.com and sent over 50 emails to ask them to remove the hotel so other people are not stolen from. I always get a standard response and I’ve just been passed to a different person every time. The hotel denied taking the money so Booking.com are doing nothing. I’ll never book through them again and I’ll tell everybody that the Royal Rooms is the dodgiest hotel ever.

My husband and I booked a stay at a holiday park through booking.com. This holiday park had glowing reviews and looked awesome so we booked a non-refundable, self contained cabin. Booking.com quoted us one price, the holiday park removed a different amount from our credit card. When we questioned the management at the holiday park, they said it was a standard transaction fee for amounts of $500 and over. Nothing about this was mentioned in the information we received from Booking.com.

I booked a hotel through Booking.com and too late I realised the hotel shuttle wasn't free when I booked through them. On their website it appeared to be free as it was in heavy green type next to free wifi in the same type and alongside things like swimming pool and private beach which were obviously included in the price. Elsewhere on the website it was shown to be extra but you had to look quite hard for it. The saving on the hotel through Booking.com was nowhere near as much as the transfer cost. The hotel quoted 100 euros for the two transfers (there and back) and the saving through Booking.com was £13.00. If I had booked direct through the hotel the transfer would be free. Booking.com refused to compensate me despite their much flaunted price match as they insisted the information was on their website. I maintain the website was deliberately misleading. I shall avoid using Booking.com in the future.

It appeared to be the hotel booking with me and I asked about AAA discount and received none but when checking in they confirmed there was one but too late to do anything that cost me $85 in addition. I feel I paid the highest price this room was ever booked for... In summary Booking.com is misleading, expensive and, non-flexible. I will never use Booking.com again.

I booked a hotel room on Booking.com and canceled it the next day. In both the booking invoice and the cancelation notice, it stated that I was not to be charged for canceling. One month later, I have a $1400 charge on my account with the hotel stating that it was supposed to be non-refundable and it's not their fault Booking.com got it wrong. The customer service person at booking.com was entirely unhelpful. I know have to file a dispute with my bank card, which I will 100% win. Booking.com is shoddily run and borderline defrauding their customers.

I booked a hotel in Asheville but did not receive the email to verify my confirmation until 2 days later. When I clicked in their email it said that the time to verify had elapsed and my reservation was cancelled. I booked another hotel through their website. However, when we got home we were charged for the initial reservation even though Booking.com had cancelled it. I have emailed and they say they are looking into it but all they did was contact their original hotel and have them called me - Country Inn & Suites on Tunnel Road in Asheville - they will not refund my money. I will NEVER use Booking.com or stay in Country Inn & Suites again.

I attempted to utilize a coupon provided by Booking.com, promising an $80.00 refund to my credit card following my stay. Months later this refund has yet to take place. I have made several phone calls and have sent many emails in a effort to resolve the issue, all to no avail. This situation has left an unfortunate feeling of dishonesty and little concern for customer service.

It was a great experience. Smooth and easy to do what I was looking for when I started using the site. Everything I needed done I got taken care of here. Was good overall. It was just as I hoped it would be.

I have booked a hotel with them that had a free refund for a long time. I cancelled the hotel, $1215 on January 5th. It is now January 31st and I still have not received the refund. I called and email numerous times and they are making me deal directly with the hotel. The hotel doesn’t pick up the phone. I booked it through their website, not through the hotel and I think they should personally deal with the refund. I will never use them again!!!

Read your reservation very carefully. TOTAL should read SUBTOTAL. There is fine print long after the TOTAL, indicating further fees after you check in. So, review your confirmation very carefully as the TOTAL is not the TOTAL.

This is regarding Confirmation Number: **, I was looking out for referral amount to be reflected after the stay of my friend. But it is saying booking is canceled in Booking.com so the referral amount will not be credit to both the person. This is **. We have bills of stay and either the hotel or Booking.com is doing ** thing.

I booked a 5 night stay through Booking.com for Wyndham Travelodge North Bay. I made my reservation back in Nov 2018 for March 2019. I rec'd an email Jan 27th from Booking.com requesting that I pay in advance to secure by reservation. This is a 1st for me... Never been asked to prepay for a room. I called the hotel just to confirm my booking... Response was, "We do not have your reservation. Booking.com should have never reserved this for you..." I was shocked. I then called Booking.com customer service and they said... "I have no idea how these things happen... Sorry. You will have to book at a different place. There are no other pet friendly hotels available during this time." Will I ever use bookings - duh... No. Next time you need to book online. Get a rate and call the hotel direct. They will meet or beat the online booking site. I found out this is how hotels are fighting back against online booking agents.

Booked a room at Marriott in Chicago. Called Marriot before my arrival, & Marriott explained that Booking has not reserved a room in my name. Result? No room, and had to scurry to find a room at another hotel, but Chicago booked and had to book a hotel 10 miles away. Bookings.com 'customer service' telephone number was busy for an entire day; did not answer emails, too. Had to work with American Express to get my money back. Robbers.

Just returned from Lima Peru where we rented an apartment on Booking.com. The property owner is trying to keep our entire security deposit for a dirty towel and a tiny piece of plastic on plastic veritical blinds (that was not broken by us) and the property owner is claiming that they are "Persian" blinds. This is obvious normal wear and tear on inexpensive items and it is beyond unfair to nitpick and pin this on us. Booking.com refuses to get involved and we feel so taken advantage of and violated in this process. It is beyond frustrating that booking.com is allowing this type of predatory behavior from one of their property owners. I urge you to use another rental platform and to make sure they offer renter protection from this type of behavior.

The accommodation we contracted to through their site was found to be not as portrayed when we stayed there overnight. We uploaded 5 shots of the hotel rooms sending these with our review, however these shots were not downloaded to their site. Initial response from Customer Service was very disappointing. After painstakingly taking screenshots shots of each stage of their booking progress to create an audit trail I was eventually contacted by Customer Service with a detailed personalised reply, apologies, recognition of the shots we sent them and an offer of a full refund.

I would like to share my experience with Booking.com: Over the past 3 month- I have had many issues with guests who claimed they did not receive any information that was sent to them regarding their reservation and normally that happened whenever it was a guest who had booked over one of your partner websites (e.g. Priceline), guests who somehow never came across the room information and details like "1 bed" in the room. Guests who also claim that I was stealing because it was advertised as e.g. $99/night but then failed to see the tax and cleaning charges. I understand that most likely the answer to those matters is the information is there, it is neither your fault or mine that they did not read it, which is fair point, however, if it consistently happens, which it did, then there must a problem with the information layout.

I was easily able to book the desired hotels online with Booking.com very easily. The best thing is that it allows user to provide feedback based on the experiences gained while staying at the property booking from Booking.com.

My complaint is that this room was falsely advertised. It was NOT disclosed that it was a shared room. It was advertised as “exclusive”, which meant to me that I would be the only one using the facilities. There were multiple people in the room when we arrived back after dinner. There was even someone in the shower, which was never noted to be shared. When I booked the room, there was even a description that led me to believe this was a hotel. The online pictures show the entire facility, not just a “ROOM” The following is copied from my confirmation email where you even state it is a hotel. “Important Information. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Didn't receive a confirmation email so I logged in and found no bookings. 1 hour later got a confirmation so I called to cancel but was still charged cancellation fee. I understand policy but feel deceived. And the less than respectful operator named Igor, left a bad taste. Recommend you don’t use them.

Made a booking through Booking.com for R6200 a night. Booking confirmed and paid a deposit. 3 days later I got an email from them saying that unfortunately I have to book 3 nights and the price went up to R7000 a night!! They are a load of thieves!! They don't want to honour what I've booked and paid and now I have to struggle to get my money out of them!!! Do not use Booking.com!!!

Scammers! Scammers!!! No follow-up for the customers. If you ever have a problem with the establishment they will let you down. I have all the proves. I will never book with Booking.com and stop booking with Booking.com.

These people are bunch of frauds. Total Price mentioned in your mail and amount you pay will vary at the property... Don't ever book with this site as what they do is that they don't mention taxes in Total Price.

My experience was nasty. Once they arrived at the establishment this was complete. Booking didn't offer to us an alternative, and we spent the night at a hostel. Booking alleges is not responsible for anything and don't want to help with the other establishment.

Made a booking through Booking.Com for Ratna Palace in Ahmedabad in India. They have sent a confirmation mail with the details. Due to work had to check in the evening, but upon reaching the hotel, we were informed that the hotel has no tie up with Booking.com and they have not received any intimation about my stay. When I tried reaching the customer care, very conveniently every Indian number listed is switched off. Was left stranded searching for hotels at the last minute. When I reviewed my experience on their website, they sent a mail rejecting my review for reasons unexplained. Absolutely Pathetic Service and Response.

I booked a room at the Biltmore in Providence, RI in October, 2018 for an event at the end of January, 2019. Three days before the event I received an email that my reservation had been canceled due to overbooking. I called the Biltmore and they were less than helpful and were adamant that they could not accommodate me. I was told that Booking.com sends over blocks of reservations at a time so Booking.com must have just sent the reservations within the past few days. Apparently quite a few people had their reservations canceled as well. I called Booking.com and they offered to put me up in a hotel two towns over.

I am absolutely appalled by the service I have received from Booking.com. About 2 weeks ago I made a booking through Booking.com. 2 days ago I was told it was canceled as they are not affiliated with the resort anymore. Booking.com sent me several emails to make payment and as soon as I did my booking was canceled. I have been extremely inconvenienced by this. I have to make all the necessary arrangements to try and get my money back. The Booking.com staff need to be retrained as they have absolutely no idea what they are doing. No one has contacted me to apologize and no one seems to care. I will never recommend this company to anyone ever again!!!

We booked an apartment in Kopenhagen, on arrival was the room already occupied. Besides that was the owner very unpleasant and the whole house in disorder, the place did not feel safe. The nice pictures on the site were just a lie. The owner admitted his mistake and said we would get our money back. He himself could not do that he said because the booking had gone through Booking.com. I try now for several weeks to get a full refund but customer support at Booking.com says they are just a portal and they cannot give my money back. I mailed the owner but they do not reply.

We booked through Booking.com and found the hotel photos and description were inaccurate for the property. When we canceled, we agreed to a cancellation fee of $163.20 but they kept the full deposit $730.10 (4.5 times more than the contract stated.). No one could reach the property management directly, not me, the bank, or booking.com. SCAM.

Where do I begin. To simplify their pictures online are lies and are deceiving. They have the hotel in their best interest. What a horrible experience. They offered me a 25.00 refund just to shut me up instead of not adjusting the rating of the hotel. Btw the hotel is Boardwalk Inn Daytona beach. Legit **. Promise.

I recently booked a property through Booking.com and after paying all costs directly to the property (As required by the booking) I noted a Booking.com Amsterdam charge on my card ($800 AUD, but charged in Euro). I referred this to the Booking.com customer service department and have received nothing but a runaround for the past month, including a number (I think we are up to 7) customer service reps requesting the same information I have already provided. Sadly those I spoke to had no clue, and I had to explain the charges a number of times (i.e. I had contacted the property and they had not charged, that the charge was from Booking.com, that the charge was in Euro so a charge for a European hotel/transport, that from that the charge appeared to be fraudulent and not related in any way to my booking, that I had not made any other bookings or enquiries etc. etc.).

I have used this site for bookings in Venice, Florence, Rome, Milan, Brussels and I highly recommend it. The site is user-friendly and it gives an accurate description of the hotels. I have been very happy with the results.

My booking was canceled without my permission by Booking.com. I then received an email saying that it wasn't canceled and everything was fine for my stay. I then contacted the venue directly and the booking was indeed canceled and charged. Booking.com's solution was to re-book and they would "transfer the money already paid to the new booking" but the new booking is now £13 more expensive... I am extremely distressed and exasperated with the whole process. Which has taken >3 hours of phone calls over the course of 3 days accompanied by 9 emails from at least 5 different agents. Had I not been diligent and checked with the venue. My wife and I would have shown up at the venue the first night of our honeymoon without a reservation.

I booked an accommodation through Booking.com in July 2018 for December 2018 to stay in a 2 bedroomed apartment in Monte Gorbea apartments, Sierra Nevada, Spain. Upon arrival I was told we are NOT in the Monte Gorbea, but one road up in Primervera apartments, I showed my confirmation, but was told I could be placed anywhere... Nowhere on their advert, or was I notified we could be placed elsewhere. It was also only a 1 bedroomed apartment and no balcony as stated. I complained on arrival to the office who offered another apartment, but even further away. I emailed Booking.com on the 3rd day as we were still not happy, they requested photos which were sent, but until now it has still not been resolved and Booking.com say they cannot do any more...?

I usually book my accommodations using Booking.com, and everything is ok, except this one time. Before Christmas 2018, I was with my husband on an "Eurotrip", visiting the most beautiful Christmas markets Europe has to offer (11 nights in 11 different cities). I have booked everything with almost 2 months in advance to take advantage of smaller prices.

I booked property and found a much lower price on same day. I immediately contacted Booking.com and sent requested information including print screen of the lower price and a link. Over a week and at least 4 phone calls with extended wait times and still getting the runaround. Don’t want to be given a price match guarantee and then find out there is no price match.

I booked a room by booking and the hotel pre authorized my card and they took 115€ from my card. I canceled the room and one month later and they didn’t return my money. Booking.com is NOT helping me at all and the hotel still has my money. Be aware that in case of a problem between the client and the hotel Booking.com is NOT going to help you!

Booked an apartment in Sardinia through Booking at £950. I found EXACTLY the same apartment and exactly the same full details with a different site at £695. Went through my account (I'm a Genius Member!) and filled the form online - their reply was the deal was different as I had to pay 30% non-refundable deposit up front. Total lie and it was their excuse NOT to Price Match. Not only this is a joke, isn't it illegal to advertise something they don't offer? Beware!

I have been a loyal customer for Booking.com for years (a Genius member!!). Things were ok all this time as I never needed their support or help and they were happy earning their commission and sending me reminder to book more through them. Until last Dec (2018) when I booked two rooms at Doubletree Hilton in Fiji for five days family holiday. As soon as I booked I realized that Hilton Resort Fiji is more convenient as location. I immediately cancelled booking at Doubletree Hilton (cancellation was allowed and I was within the cancellation time frame) and got a confirmation of cancellation on the spot through Booking.com system.

We booked three nights at a hotel in Costa Rica through Booking.com. We encountered multiple problems with the hotel - to sum up: dirty and not safe - and left after the first night. We reported all the issues to the hotel and tried to get our money back for the last two nights before we left but were given the run around by the hotel. We then asked Booking.com to help us obtain the reimbursement and received the following response: "Resolving complaints after check-out is challenging and less likely to result in compensation. In the future, please communicate any complaints to the property during your stay as the staff are there to ensure that your stay is comfortable." How offensive! We will never use Booking.com again and would not recommend them to anyone.

Be careful if you are interested in budget hotel. Some are dishonest and try to cheat. When I arrived Oriental Pearl... in Chungking Mansion. This hotel overcharge me and ignore booking paper. Booking ignored to help and all they wanted is money. Even my record of Booking never have any problems, I never cancel hotel, and pay every correctly. Customers wrote the review of this hotel on Booking that they charged the price and double charge, also didn't accept credit cards. Booking never help you or listen to you. Never use this site on holidays period, because some budget hotels might be dishonest to you. The hotel wants new customers who are ready to pay more. Book with trusted hotel even it's expensive if you don't wanna ruin your holidays. Booking lets many bad hotel on their site.

We have just recently booked a hotel room through Booking.com. They advertised this room with "Breakfast Included". When I received the confirmation through via email, we were then told that Breakfast costs extra at £9.16 per person, per night, incurring us with a further £60 cost. When confronted, Booking.com refused to do anything about this, and the hotel would not cancel our booking, leading us to believe that they are in on this scam too. Having to go through European Citizen's Advice Consumer Helpline at the moment to try and get this resolved. Judging by the reviews on here, I don't even know how this company is still able to trade. DO NOT BOOK THROUGH THIS COMPANY.

Long term reservations were made for my husband and son for a job. An emergency arose and they needed to leave. Manager would not undo the prepaid charges without Booking.com calling to change the dates to undo the long term reservation. There is a phone number for the motel, but they never answer the phone. I asked the agent if she would be willing to call my husband and have him give the phone to the manager. She agreed and all was taken care of in one phone call.

The treatment Booking.com provided me is unacceptable! We stayed at a hotel that we booked through Booking.com and the power was out all night long. The hotel told me to contact Booking. Did any type of refund. Booking then tells me I should have addressed it at the hotel which I attempted!!!! Booking should stand behind their clients! Some sort of refund should have been provided to me!!! I’ll never use Booking again!!!!

I tried booking again just to make sure I was wrong, but when I tried again it still sets automatically to 2 people. I don't know how it got switched to 1 person when making my reservation. When I tried fixing this issue, I felt like I was bounced back and forth between Hyatt Ziva Cancun and Booking.com without much effort to resolve or accommodate this issue. First I was told from Booking.com that it would be final price of $1278 when adding 1 person. Then Priscilla got back to me saying it would be like $1600 when adding 2 people. When I got back saying I would like to add 1 person for $1278, I was then told that's incorrect price. The same room for same date and 2 people is listed for $1278 for 2 nights and I feel ripped off paying $1568 for 2 nights. At this point I can't even trust Booking.com that this is the correct price and that they even tried contacting the hotel to resolve this.

This company does not even deserve one star!!! They have been so unprofessional and cheaters. We had our reservation confirmed before reaching the destination with complete payment done. As soon as we reach our destination they tell us reservation is cancelled without even prior notification. They gave us two options: 1. Unacceptable accommodation far away from where our original stay was at. 2. Full refund with complete cancellation. We chose the 2nd option and it's been more than 20 days now and we haven't gotten our money back. Nor does the manager reply to our multiple emails we sent. They are just here to loot everyone's money without any quality.

Booking.com is thieves. They advertise and list accommodation that does not exist. Bogus photos. Scamsters. I paid for accommodation with Booking.com. No refund. No apologies. They are rude and arrogant. Don't book with them. Bantry Bay Luxury Apartments in South Africa was a bogus holiday advertised. Booking.com is aware of this. They don't care that tourist are left stranded. Customer service does not exist. Thieves. As a family we were left stranded. Be careful.

Made a reservation using the Booking app. I selected the room with free cancellation before the upcoming date. There has been zero mention of prepayment but after an hour, surprisingly, I just received a prepayment on my CC! Outrageous, as there was absolutely nothing about prepayment. I called the hotel, and confirmed that hopefully I cancel the reservation and get this ridiculous charge off my CC. Save yourself and do not trust this company.

As property owners, Booking.com would get an absolute "MINUS ZERO" if I could rate that low. Even after we verified all our info, "a million times", Booking.com has not transferred payments from our guest since September. Booking.com owes us thousands of dollars. To add insult to injury... Booking.com will not even respond after numerous emails, voicemails and after we scanned requested documentation to Maximo ** in the finance department. Property owners don't use Booking.com if you want your own money from your guest that have already paid you. "Booking.com charges your guest money, Booking.com gets paid and Booking.com does not pay the property owners.” Booking.com steals property owner's money. Booking.com owes us thousands of dollars!

Booking.com does not accommodate customers. I booked 2 rooms at the Crown Plaza in Times Square on December 30th. It was a non-refundable booking. Within 1 hour of making my reservation, I called to cancel one of the rooms. I was on hold for 20 minutes and had to disconnect due to time constraints. I called the hotel and they mentioned that they would refund my room but I had to go through booking.com. On 2 occasions I was not able to get a refund. Booking.com would not allow me to talk to a manager or someone in charge. They are not customer service friendly at all.

We booked hotel through booking.com and paid for our booking. When we arrived at the hotel the reception told us that booking.com overbooked this hotel and we were not the only ones. They already did it to others too. So we had no options but to book another hotel and it was already night. Next day booking.com representative emailed us to say sorry for all this and they will pay us back our money plus the difference we had to pay extra. But they did not return our money, in other way they stole our money. Already the last 4 weeks we emailed them 3 times to give us our money. We have been booking with them at least 3 times per year for the last 7 years. When everything goes ok of course you be okay until something goes wrong. Beware of booking.com. We will continue to inform people on other media links to avoid this company.

They charged me even though I cancelled 24 hours in advance as stated on the confirmation, called and they did not resolve the problem, they called the hotel and said they did not want to remove the charge.

My husband and I booked a double occupancy for 9 nights stay with Booking.com in Grand Riviera Princess. I have been faithfully using this agency for years. Upon payment I received a confirmation of the dates secure but did not show the number of occupants, only the max amount of guest in the room. So as far as I knew I understood what I booked to be accurate. 9 nights stay for two adults. The number of persons in the drop box said x2 persons. As well next to our suite choice I picked had two small people emojis. What would anyone think of this? That they booked their hotel properly.

I booked two nights at the Nouveau Inn Hotel in Ho Chi Minh based on the photographs and reviews on Booking.com. The hotel was filthy with stains on the walls, window and even cobwebs of the walls and my room looked nothing like the pictures. But the worst thing was that I was given a room on the 8th floor and it turns out there is a prostitution joint called “Happy Massage” on the 9th floor which is open until 2 am. When I complained the reception staff laughed at me. The bed was so hard. If you knocked on it it sounded like you were knocking on a wooden door. I tried to cancel my second night but the hotel would not return my passport until I had paid both nights. I wanted to complain to Booking.com but there is no way of contacting them. I am so disgusted by their service that I will never use them again.

I have noticed that when booking on Booking.com, they charge in US $ and the property asks to pay in their national currency. For example Thailand 100 TBH is equal to 2 US$ on the day of booking. On arrival it goes up to 150 TBH to 2 US$. So the guest is paying point 50 TBH more to the hotel. Why does Booking.com just not show the price of the hotel per night in the relevant currency of that country. Then at the time of arrival the guest exchanges and pays in that respective country's currency. Also most hotels add on taxes but want to be paid in cash. WHY. They collect the tax and keep it for themselves. Travelers think that those countries are cheap but it's not the case. I find that Booking.com is looting us. Please do your research and understand what I am trying to explain.

For the love of your health and sanity, do not use this service. When indicating a special request, do not trust their responses, they will surf on fine print to avoid their miscommunication and poor template details. Staff are powerless as supervisory body is non-existent, and the request to escalate your concern is further denied. There is no addressing the issue, the inconvenience they cause, and then blame is passed between them and the hotel property, nobody wanting to take responsibility. They carry on like they are not a business, and just a facilitative platform, book through them, deal with the hotel. But it is them, Booking.com, that creates the miscommunication and then back away. Cowardly, rude, poor communication, poor management, powerless staff. DO NOT USE THIS SERVICE.

Booked a bed and breakfast "Richmond house hotel Cardiff", with Booking.com. When I arrived there were no washing facilities, the toilet was shared and no bolt on the door. Not fit for purpose, so I could not stay and travelled home. the next day contacted Booking.com and credit card to cancel payment. Booking.com offered 50% refund, not accepted. I have just heard from my credit card co (RBS Mastercard), who have now said that as the payment was to a third party they cannot refund. The whole point of using a credit card was for the protection it should offer if there is a problem. This is a loophole that the credit card companies are hiding behind and the FOS need to close this.

After mistakingly booking the wrong date, I contacted the property to advise and they said they would happily refund it, as they couldn't offer the date I was after. They informed me to cancel via Booking.com. I cancelled the booking straight away and due to the booking being close to the check in date, it said it would speak to the accommodation. 5 days later, I received a call asking when I would arrive. Booking.com never spoke to them, and as the booking date arrived the venue didn't want to offer a refund as they had a vacant room and after calling Booking.com, they said they couldn't do anything about it. Their service is so bad, and as you can read on so many review sites, this is a common story. It was a $110 lesson. Please don't ever use this service. I would rather support and use a business that actually wants to provide a good service.

Booking was made and confirmed through Booking.com. However was notified by the hotel that the rates have now increased, and if I was not happy with the new rates, they would cancel my booking. No point booking early and locking rates in! No reply from either email or phone enquiries to booking.com. Took a closer look to the T&Cs and realised that any complaints are to be made directly to the hotels and Booking.com does not take any responsibilities. Will not use them from now on.

I booked 12 months in advanced, free cancellation, no prepayment required. Within 4hrs money taken from my account, Booking.com keep saying, "We are looking into it," but never let me know, I have to keep calling, hotel say it is a holding fee, bank says, "Nope they have taken your money." Cancelled the booking, hotel still contacting me asking if the dates are correct, and still not money returned. Not happy.

On the 21 December 2018 my family and I checked in at The Gallivant hotel Times Square, much to my surprise upon check in that the hotel had charged us an additional $400 as collateral should anything break during the stay. This was never disclosed to us when the booking was made. We initially booked two nights and two room as we are a family of three. We booked a deluxe room as they call it and received a room which had the following: A view of nothing at all. A broken bed. Dirty toilet. Wall that had stuff smeared on it and was not cleaned up after the last guests. Chipped walls. A door that was broken. Cupboards that paint was missing. Dirty floors.

I booked and cancelled a reservation at Place des Vosges I on 12/03/18. Received an e-mail from Booking.com that my reservation was cancelled free of charge. Imagine my surprise when I received my cc statement & found the charge of $930.55USD on it. Called this company & they said property was responsible for refund. Each time they call the property (PNL properties-Paris) there is no answer. This has been their response each of the three times I have called for a refund. I opened a dispute with my credit card company and will have them handle it if I do not receive a refund today, Jan. 3, 2019. Never cancel your dispute with your cc company before receiving a refund. Citibank stated they will not reopen a dispute if you close it without receiving a refund. The 1st Booking.com agent asked me to do this! So glad I called customer service at Citibank & they advised me of the consequences.

I got onto Booking.com to make a reservation at a hotel for New Year's Eve. I noticed I had put in the wrong days (12/30-12/31), corrected the mistake (to 12/31-1/1), and didn't know I got charged for a no show until I checked in to my hotel on 12/31! When the front desk manager told me, I was a bit confused. I contacted Booking.com about the mistake yesterday, 1/2, and was told since I did indeed receive a 'confirmed' email regarding the incorrect days, there was no reimbursement/refund. I never 'confirmed' these incorrect days, and didn't know an email was even sent until I went in and looked once this was addressed! Bad customer service all the way around from Booking.com. They didn't listen. It isn't my fault there was a glitch with some stupid algorithm on their website. I just wanted a refund, and I was told it wasn't going to happen. Never using Booking.com again, and am telling anyone that will listen. Deleted the app from my phone.

I had a problem with a hotel reservation which, in short, got cancelled as we were late with our flight (2 hours late). Some details. The hosts did indicate check in would be till 21, so that's ok, although they were fully aware we'd land at 20:25 (ETA) and thus they could've been proactive, forewarning us about the dire consequences of flights being delayed (we were, by 2 hours, landing at 22:30, not in the early hours of the morning anyway), instead of merely taking the money. I texted them that we'd be late: radio silence. Then I called (international tariff applied): they said there would be no check-in after all and said I should call the owner whose number was on the Booking.com email. There was no such number, so I had to call again (international tariff again). They told me they'd send me the alleged owner's number, sending me Booking.com customer service number instead.

Beware of Cebu Hotel Chungking Mansion Hong Kong & Booking.com. I am a new customer of Booking.com. I immediately cancelled a booking 30 minutes after booking because I thought I was paying Hong Kong dollars on Booking.com for the Cebu Hotel in Hong Kong, but I was charged NZD. I replied continuously to Cebu & Booking.com that I was sorry and it was an honest mistake. They refused to listen and charged almost $1000NZD for not staying at the hotel. If I would have known that the cancellation was not granted, I would not have booked a much cheaper hotel.

We have booked a hotel in Dubai but without informing booking.com has canceled the hotel booking on the spot. No support from customer care. They said we can't help out. Don't plan your holidays with booking.com. They will give you on the spot shocks which will ruin your trip.

Hey peeps, I went to Shymkent and Taraz in Kazakhstan (with one other person). In Shymkent, Askar hotel was located as indicated by Booking.com (b.com) but unfortunately the room was cold. We asked the staff to turn up the heater twice but not much had changed. So be aware, booking at b.com does not necessarily mean that you are safe from freezing. On the other hand, this is of course hard to control for b.com. No partner will tell them so easily that they have non-working heating systems.

I would like to express my disappointment at Booking.com. We had booked and paid for accommodation for 1 night in St Lucia South Africa. On our arrival we were told that there is no booking and it must have been a mistake. We had no telephone number to contact anyone at Booking.com. The hotel 100 Mckenzie Street contacted them on our behalf via email. A person called from Booking.com and offered us alternate sub standard tented accommodation which was not acceptable. All they did was apologize and did not try and even find alternate accommodation that was acceptable. We were forced to take the refund and return home. When asked what happened? We were told this booking is under investigation. We have not heard from them since. The refund was paid speedily but that was not what we wanted.

I signed up to host with Booking.com. I have been on other sites such as VRBO and AirBnB for nearly 5 years and I am very pleased. I decided to cancel with Booking as it was not a good fit for me, owning a whole house rental. After cancelling my membership, they blocked my calendar on all sites where Booking was originally synced, for an entire year. I wasn't aware of what they had done until I had lost 20 nights of reservations. I have since made the corrections to open those dates, however, the loss of income and potential bookings are gone. This is our livelihood, needless to say, this has really hurt us financially.

Used booking.com to book a hotel for an overnight road trip. The booking stated that a cot, and breakfast for 4 would be included. They also claimed lowest price and “no charge” until you get there, leaving the impression that the reservation was far more flexible than in reality. When we got there, the clerk let us know that the base price was inflated by $40 (about 27%) and that none of those things were included. (The hotel didn’t even have a breakfast area) And that he was bound to the price. The kindest desk clerk on earth helped us to cancel the “non refundable” booking and start over for the honest price. He also let us know that earlier in the day there was a family who had a booking.com reservation and paid half what we did. He couldn’t explain the algorithm. For my part And from now on, I will always call the hotel directly. Stay away from this misleading site!