Booking.com Reviews

I wait 3 hours and the maintenance man never came. I left and got another hotel. I was booked from 7-9 and had several things damaged. The lady at the front said, "We’re out of rooms and you're only getting 20 percent back." Booking promised full refund and I have proof of everything. I wanted 500 because of the other other but not including what was damaged. Still no refund and I’m going to a lawyer today.

I rented a theologian room through booking.com. Arrived at hotel received my room key, drove around back where my room was designated. There were people camping in their cars with dogs tied to door, and there were visible drug deals being made. Went back to try to talk to clerk but there were several not so savory characters in lobby. So left property because I was concerned for my safety and the safety of my dog. We were attending a dog show at the fairgrounds. Tried calling hotel with no luck as they do not answer the telephones. Contacted Booking.com. Spoke to a representative who assured me booking would get back to me within 24 hrs and of course no response. Contacted them again and their response was that since the hotel would not communicate back to them they would not reimburse me. They offered me 39.29. for my 261.71 booking.

This place has the worst customer service I've ever experienced. Booked a couple hotels through them. The first place I booked I was double-charged. After multiple attempts to contact Booking.com customer service over another issue with a reservation, they told me they'd contact me within 24 hours. Never heard from them despite multiple attempts. Use ANY OTHER SITE OR BOOKING SERVICE BESIDES THIS ONE.

I booked an apartment in Houston TX for 3/31 - 4/4. The Galleria on Sage Rd through Booking.com. The property had me pay in full in advance. The property cancelled my reservation as I was arriving in Houston. After many emails to the property not answered, calls not answered, and a customer service call to Booking.com, I have not received a refund. Booking.com told me that the owner is not responding to them so there is nothing they can do. Bottomline is that they have no accountability for this situation so beware when using their website to book rentals.

If I could have given 0 stars, I would have done so. I ended up on Booking when searching for an hotel/rental for 2 adults with small dog in Flowery Branch, Ga. in April 2023. This AMAZING large property with heated, saltwater pool and 7 bedrooms popped up and indicated that for 2 persons for the 2 nights I was looking to rent would cost only $509 (special discount, allegedly)! Now, I must state that for the other listings on Booking, the rental price invariably included 2 persons for 2 nights (less taxes and any additional fees). For this grand vacation home, however, when I proceeded to book, the total came to OVER $1300!! Obviously, unlike every other listing, THIS rental home was charging $509 PER PERSON, PLUS additional fees. Their listing gave Absolutely NO indication that the $509 for 2 nights was a PER PERSON Fee.

Updated on 08/15/2023: Booking.com hasn't resolved my issue. No refund has been given, I'm owed $173.92. It's IMPOSSIBLE to get help, customer service is a joke, management is a joke, their dispute team is a joke. Spirit Airlines refunded me but Booking.com has yet to refund the money into my account. I have documentation from Airlines but Booking.com is still refusing to refund money. Booking.com has been stealing money from customers, we need to file a class action suit. Enough is enough. Stop doing business with them.

This company is a ripoff, they lie about amenities. They never give you what you ask for. You ask for a king, you get a double. You get the worst rooms and very rude service. I was left stranded no room and they take your money. This is the worst booking system. Hotels are very rude to customers when using booking.

Claim they can't modify reservation without permission from property. They state no word from property in spite of many calls to Booking and property and charge cancel fee. Never again will this service be used.

I booked a room Oct 2022 for a one night stay in April 2023. In March 2023 I received email and notification that my reservation had been canceled by the hotel with no explanation. I tried calling hotel several times no answer, I sent emails, and messages through the app with no response. I finally called Booking.com to ask why my reservation had been canceled that I booked 5 months before. I was told by an agent that the hotel in question is no longer doing business with Booking.com and canceled anyone who booked through them. I then told them I needed my money back to book another room.

I had a car rented through Booking.com for over 6 months. 3 days before I needed the car, I got an "all is good" confirmation. Upon my scheduled pickup time and place, I was informed by Avis that my reservation was cancelled. Of course, they did have a car but at TRIPLE the price. No one knew who cancelled, or why. But Avis had no car and I was out.

I have to start not using Booking.com. They are liars regarding their credit offers. I have been trying to use their "credit" offer on my account for the past 6 months, but they have given multiple excuses on why I am not able to use the credit on my hotel stays each time I tried to apply the credit! They are full of **! I really have to start avoiding using them. What is the purpose of giving me a little credit on my booking.com account when I cannot use it!?

I paid for my reservation through Booking.com. I got to the motel and was charged again for the motel. I contacted bookie.com customer service and they informed me that I needed to buy $100 gift card in order to get my $73 refund for the double booking on my room. I informed them I did not have $100 to buy a gift card and they want me to overdraft my account in order to do this but they will refund me the money. Absolutely a scam if I ever heard one before in my life. Do not use booking.com. They are trash

I purchased a one-way ticket to go to Texarkana TX to buy a Chevy truck but two days before my flight the truck sold so being I bought travel insurance to cancel flight for $40.00 more. So I contacted Priceline about a refund. They told me that the travel insurance was only valid if I had a medical issue or death in the family. I even gave their insurance associate a call. They told me the same thing. Only for medical which needs to be signed by a DR. I have took the cancelation insurance many times in case I needed to cancel a flight and this is the first time I encountered this. I recommend all to avoid this site so you do not get ripped off.

I can barely give it one star. 6 Calls and multiple emails to attempt to get my refund from my canceled flight. The airline said they attempted to do the refund (since it was cancelled due to inclement weather) but the card on file from Booking.com shows as fraudulent. Booking.com will not give me my refund until the airline refunds the money. The airline is unable to do the refund! Around and around we go and I'm out over $1114! Extremely upset and unable to speak to a Manager or anyone in Booking.com to fix this issue.

Do not book. They full of crap. Terrible. Stay away. I booked at a hotel. Got there and the hotel couldn't find my name. Call. Told them. Sent me another hotel. Got there. They wanted me to pay for the new hotel then check out and send them the bill. Like what? Absolutely not.

I used Booking.com to make a hotel reservation & I was charged twice for it. I spent over 2 hours & 2 days online & on the phone trying to resolve the error with them to no avail. I had used them for years but when push comes to shove they do not care about customers. Do not trust them.

I made reservations in February 2023 for Treasure Island, Las Vegas, 3/31-4/2. I needed to cancel the first night and when I attempted to look for a confirmation email I realized I was never sent one. I happened to take a screen shot of my purchase, which is the only reason I had my confirmation #. Well, after back and forth communication with Booking.com, they stated they couldn't find my information and stated they couldn't help me or cancel the reservation. I called the hotel directly, and they stated they couldn't touch the reservation because I booked through a third party and they showed PRICELINE as the 3rd party, which after research I found out they own Booking.com.

The site took me to a hotel in a city 2 hours from the requested city and I didn’t realize until I booked the room. I immediately messaged Booking.com and requested to cancel the booking. They said they had up to 48 hours to respond. I also reached out to the hotel directly through the booking.com site. They said the booking was not in their system so booking.com must have taken care of it. 2 days later I received a message from booking.com that the hotel never answered them and they directed me to contact the hotel.

I called so many times with regards to a refund booked with Booking for 9 Feb with Aava Whistler. I never stayed at the hotel because there were issues with my room..There was terrible noise from above room and my room smelt of paint. Aava hotel refunded my money.. to Expedia the booking partner on 10th Feb. Expedia has also claimed they refunded back to Booking. Apparently Expedia is a partner of Booking.com. It's been more than a month. I keep asking what is going on with my refunds. They keep saying someone is looking into it but till now NOTHING has happened! I am sick and tired of chasing them. Very unprofessional and bad service and in my opinion these guys are just out there to cheat customers. No wonder reviews are so bad ..

I purchased tickets and name was spelled wrong. Tried to get it fix immediately after purchase. Was told I could then. We couldn't go to work among other reasons and couldn't even get a refund or a partial refund and they have people you can't understand nor will transfer you to MGMT so in our hundreds of dollars on tickets that I cancelled and I'm still getting notifications to check in. Waste of time and money.

My husband and I booked a round-trip flight from Medellin to Cartagena through Booking.com. We discovered a week ago that the airline went out of business. We contacted Booking.com to book new tickets. We were told we should fly to Medellin, and speak with another airline there to see if they would assist us in getting to Cartagena. They actually expected us to fly to another country with no idea of how we would get to our final destination. When we asked them to just refund the money so we could book through another airline- they refused. They told us to contact the out-of-business airline (Viva Air) and ask for the refund- as these were the instructions they were given by Viva Air.

Booking.com is great as long as all goes as planned! If it doesn't, then you are on your own! After sending multiple notes to customer service, I realized I was dealing with Robots. I finally had a call make it through to a woman in the Philippines (Yes I asked her where she was). The reason why I asked is that she could not understand me and I couldn't understand her. She asked if I could speak another language than English! The very scary thing is that these days so many accommodation providers go through Booking.com. If there is any way you can go direct instead, I recommend you do - but sadly it's often not even possible.

This third-party customer service did not want to resolve my issue I had with getting charged for an unsecured, unsafe booking I did for bubble experience which I ended up never staying and got charged for 2 days. They told me that they talked to the partner when I knew that the line was disconnected. Making false statements in order to not resolve the issue. I will never use this service again for any booking.

We booked a hotel, walked into the room and it was disgusting. Roaches, stains, no towels, broken amenities... So gross. Asked the front desk for a refund. They said to call Booking.com. I spoke to a rep and told him how gross it was. He said I would receive a refund. Today I got $19 back. And no one seems to work there. Customer service won't pick up any of my communications. DO NOT USE THIS SITE!!!!

We booked with Booking.com and had to change our date of arrival. Was able to do this through the internet and received an email to confirm the switch and was also charged 0.44 as additional cost. Arrived at the hotel and was advised no changes had been made and we were charged for the no show night. The hotel and myself individually called Booking.com. The hotel clerk was hung up on by the Booking.com representative twice. Booking.com would not stand behind their error even with my receipted email. We were left without a room.

My experience with Booking.com if I could give it a negative one, we booked 3 rooms in Washington DC for three nights for $1400. Called three hours later to change it, they wouldn’t change it. The companies out of the Netherlands they don’t have to abide by US laws and regulations. I will never do business with them again.

DO NOT USE! TERRIBLE!!! My wife and I purchased our airline tickets from Booking.com and right before the trip I caught COVID. Booking.com told us we could rebook within the year and use our credits. We tried rebooking by calling their customer service as requested and we're never able to rebook. The Indian customer service Booking.com has outsourced to is TERRIBLE. SO INCOMPETENT! We tried multiple times and each time they would tell us that the issue has been forwarded and we should wait for a call back. Guess what? No call back ever.

Stayed at the Sleep Inn Miami airport, our stay was horrible, water was freezing cold, shower was a handicap shower floor. Felt like it was sinking in and made noises, guest would slam hall door and stomped down the stairs loudly, room light switch didn't work, sleep in would not give me a refund. Only a 22.38 credit, what a slap in the face, Booking.com doesn't not want to refund on their behalf since I book through them neither... The work hotel and the worst place to book through, I will never again use either place.. 0 stars. DO NOT USE EITHER PLACE.

I had a reservation at Motel 6 through Booking.com, but it was the wrong motel 6. I canceled the first reservation. Booking.com charged me for both reservations stating No Cancellation was allowed. Oops they gave $1.74 refund for $85.99 charge for a motel 6 I never stayed at! Do not trust Booking.com/Priceline. Both will rob you and steal your money! Never use Booking.com/Priceline!!

We had booked a flight for party of 4 from Vancouver to Cabo Mexico for mid January 2023. The airline cancelled our flight on departure day due to technical issues. The airline returned our payment to booking.com within 2 days of our cancellation. We have been in contact with Booking.com numerous times since they admittedly received our refund from airline. However, booking.com has not, to this date (March 02nd 2023), returned our payment! Every time I call booking.com; I get the same answer; "we have escalated your request and you have to wait!". Booking.com's customer service line refuses to transfer our call to supervisory department, or, to provide any reason as to why after over a month we have not received our refund even though they have our payment refunded to them by airline! We will never again use booking.com, or, recommend their service to anyone.

I booked a four-star room and it turned out to be a two-star room. The hotel was very nasty, dirty, roach infested. Horrible experience. Would never use booking again. They took no responsibility for falsely advertising this place.

Booking.com engages in a bait-and-switch scheme and defrauded me out of $2,354. In Sept '22 I booked a place to stay on the beach in Bali over Christmas break. I paid and received a confirmation. In late Nov they canceled my paid reservation and offered a low-rated away-from-the-beach "alternative" for just a partial number of days over my stay. They asked me to book a suitable property instead and promised reimbursement. Naturally booking 3 weeks in advance of the trip resulted in much higher prices. I ended up paying an extra $2354 and was refunded $26 as a goodwill gesture (what a joke). Fraudulent pricing strategies are not acceptable from a publicly traded company.

Because you can no longer call a hotel and book a reservation. I booked thru Booking.com. The KING size room I book and paid a KING size rate for was NOT available at Holiday Inn Express when I arrived. And BOOKING.COM when called just placed me on hold. These companies like booking.com do NOT care about customers. They do not have to face you.

I booked a hotel reservation on 1/11/23 and paid for it in full. No confirmation was generated. I requested several times to have the confirmation sent to me, providing valid email addresses on all occasions. I received no reply. I called and emailed their customer service center. They were unable to help me since I couldn't provide them with a confirmation number for reference (which was the ENTIRE purpose of my enquiry). My questions are this: After 10+ attempts to contact the company, how come they can't simply confirm my reservation? Or, confirm that I even HAVE a reservation? Also, if a business is refusing to assist a customer with something the customer paid for, how come they aren't held accountable for service? Or, even details related to the service? I am simply asking for details of my booking. That's it. As mentioned earlier, I have contacted the company 10+ times.

I hope you never have to request a refund from Booking.com because they are unreliable when it comes to issuing refunds. We had a terrible experience with them - even though the hotel refunded them, they never refunded us. We provided all the necessary information, frequently contacted them by phone and email, but they always came up with silly excuses. Despite it being a legitimate refund request and the hotel already refunding them, we never received our refund. My advice would be to steer clear of booking.com and consider other options instead.

I purchased airline tickets through Booking.com. I bought the tickets with booking.com with insurance. My flight had to be cancelled due to hurricane in Florida. They stole my $1200 dollars. I tried to call them to get refund, kept getting run arounds. They told me to go through the insurance they offer which kept coming as blank page. I asked for insurance phone number they said they don't have it to look online. I contacted the airlines and they refunded the money but because it was through booking.com it went to their credit card. I tried to dispute through my credit card company Chase but booking.com but didn't help. Apparently they have a check mark that you have to click when booking through them that states it's non refundable. Even though American Airlines refunded money back, booking.com kept my money.

They reset my arrival dates while booking, and then charged me for them, even though they were the wrong dates. When I tried to reschedule, neither the hotel nor the website would return my funds. What a bunch of crooks.

I have booked a Qatar Airways flight with Booking.com and then Qatar switch my flights and Booking.com suggested that I can cancel the flight for a full refund. Now they are giving me a run around for 12 weeks. They are taking no responsibility. No follow ups and I have called 10 times but I don't hear anything from them. They are a biggest sham and I don't know how they are allowed to operate in US with taking people's money like this. They should be banned.

They do not stand up to their policies. I had canceled my reservation months in advance. The Hotel Villas El Rancho had charged me for one night previous, which was also not communicated through Booking.com. I was told when I canceled there would be no charges and it would be 7-10 days to get my money back. It has now been over 2 months and I talked to customer service, I gave them all the documents requested. In return, I was sent a message back in Spanish that Villas El Rancho said it was in process. This is not true. No customer service to send back a email. Unacceptable service, I will never use this site again.

Very difficult to get answers from them. I spent an hour on the phone and was told I would receive my payout the next day and to call if I didn’t get it. I called the next day and was told they hadn’t even facilitated the payment, and that I needed to! After speaking to multiple people they finally released the customer's credit card info (yes, the houses you rent out can see all of your credit card info), but then they didn’t give me a zip code to actually run the card!

I used them for an international hotel and flight. They sent me a confirmation letter which I printed and was ready to go. The day before my trip I was in my spam folder and saw a cancellation from them from a week before. They canceled the hotel and sent me an email that I never received. In a panic, I called them and was told they would email me other options, which I never received. I was then told that the hotels manage the inventory and if they are oversold they can't do anything about it. It was the most unreal customer service experience I have ever witnessed. I then just had to cancel my trip because I had no hotel. All sold out. They would not refund my flight. it's not "their policy". Do not use them if you want to actually go on vacation.

They charged full price and didn't provide discounted price as listed. When we called they said send screenshots and we were told it was OK and the discounted price would be applied. Later the changer there minds after it was impossible to take additional screenshots. They claimed their system doesn't know what the room they booked was. So rather than give any discount they charged full price of the room because their system had a glitch and it's the consumers responsibility to prove it with no effort on Booking's side.

Booked hotel stay over 2 months ago, got confirmation for the stay, get an email exactly a week before stating 'hotel has overbooked and they will be unable to honor you reservation' so they come up with another lesser hotel that we can book if we want for a higher price of course. So what is a confirmation for if they're going to come back later and state oh sorry we overbooked? What exactly are they confirming? Last time I use Booking.com.

I booked some flights with Booking.com. Within two hours I decided to cancel, and I called them. A representative assured me I would get a full refund if I canceled. I even called back twice, within a few hours called again, and I was still assured I’d get a full refund if I canceled. This was eight months ago. I keep calling them and all they do is say “someone will get back to me, Don’t worry they’re working on it.” I also recently just bought another round trip flight and decided to change it and even paid the extra fees for the change, the representative never made a flight ticket for me to come back home! Even though I got the email that the ticket was valid. I’m at the airport and I had to spend $1000 to buy a one-way ticket home and to stay at a hotel.

After Booking.com sent me a reservation number and took my deposit money they cancelled, they did it 3 times and I lost my money and time. I’m very frustrated because this was done 5 days prior to traveling from USA to Tromso Norway. This is not a trustworthy website and I do not recommend anyone to book with them or else you’re just looking to get your money taken. I was not able to reach any one to help me with this issue let alone a manager. This has been by far the worse booking site.

"PLEASE READ" before using BOOKING.COM....I booked a trip and used ** insurance through booking.com. Somehow the dates on my trip were changed, not by me, scheduling me a later date to return back home. I noticed the change, called customer service and they told me they could not change or cancel my reservation or refund me.... They said I had to call the airline. The airline would not refund change or cancel my trip. I had bought insurance through booking.com but was not able to make a claim due to the fact I filed a claim on the trip over because of a missed connection on the airline's part, leaving me stranded in Chicago for almost 24 hrs. Due to the mix up for return dates I was now stranded in another country....neither Booking.com, or American airlines would do anything to help me!

They take the money, cancelled and stay one week with it without returning it immediately. They know you would take the same time to recover it from the bank, but I recommend you to report it to your bank so they won't keep doing it.

I paid for an ocean view room and the booking confirmation didn’t list that so I could only get a garden view. Worse room in resort. Couldn’t get a hold of anyone at booking.com and texted them 3 times with no responses.

Everything is a fake so they say the only way to rate your experience is the book one, they cut everything out of the review that they don’t like. For instance the room I booked look nothing like the room I got, I will show the room on the fourth floor with a balcony looking down over the pool which I gave extra money for. What I got was a room to the side of the pool. At the hotel actually had jackhammers running at least eight hours every afternoon as they were doing remodeling. Of course Booking.com if they were reliable company would have had this listed on their website and I would’ve bought a different hotel through that.

This is unacceptable. We have been charged for a car rental we paid for and were refused. After confirmation with the agency, The rental agency representative Stefan refused to provide us with a car, throwing us out on a dark street in Orlando in the night to wait for an Uber. This is a dangerous neighborhood in Orlando. It ruined our whole trip and I am hesitant to rent a car through Booking to put it lightly. I am extremely concerned and upset. And we had to pay for the car that we were not given. I had even called Easirent to confirm the reservation and pick up details. The people before me were also put denied a rental and put back on the shuttle to the airport at 10 pm. I lost one whole evening of my short vacation sitting in a dirty rental agency.

This is a terrible company who stole my money. I have traveled extensively and will continue to do so but will never, ever, ever use this company again. Booked a car while traveling in Mexico, things went a little pear-shaped (as they do while traveling) wasn't able to rent the car because of an out-of-date license. My fault I hadn't checked, and it had just gone out of date, the Mexican car company was great, I asked them about a refund via booking.com since I didnt rent the car, they said it wouldn't be a problem, reach out to Booking.com, and Booking.com would probably keep a cancelation fee. Totally reasonable.

I am a genius level 2 member with Booking.com and this is the first issue I have had with them after more than 10 years of doing business with them. In December, I conducted a visit using their service. The property had the "genius" logo next to it which means there was a discount available if I select the property and it showed the amount of discount I would get. I selected the property as it seemed like a good deal, however when I tried to complete the transaction, the discount would disappear. I tried several times and it would always disappear. I tried on other properties and it did the same. This led me to believe it was an app issue. So I took screenshots and completed the transaction with the thought that I could speak with customer service and get corrected.

I recently had a situation in which I booked an apartment through Booking.com. The apartment advertised a TV as an amenity. When we arrived, the TV was broken and the property manager took over 24 hours to replace the TV. When the property owner did replace the TV, they had the TV in the unopened box delivered and did not offer to set it up. My husband had to set up the new TV, discard the broken TV, and we had to store the trash for the remainder of our stay.

Booking.com will NEVER get my business again. I tried cancelling a hotel reservation only to have them dump their responsibility back onto my shoulders. When I tried to call their customer service (a real chore), they hung up on me just after I said hello. Rude, incompetent and difficult to work with after they take your money!

Called customer service 5 times and each time they ask me to hold then hang up on me. I only wanted to get receipts which apparently do not exist at booking. I decided to call booking USA corporate office which scammed me of 250 dollars by luring me to buy booking verification card from CVS or Publix. Sounds weird and ironic but why I trusted them was because they had all my records in the system pretending to be Booking.com. In fact these scammers are either from same customer service center in India or they share the same building or how would they have access to my personal records. I had the worst experience ever with booking and I will never book anything through them. So ridiculous!

I made a reservation through Booking.com and then realized it was not going to meet my needs, so I cancelled. Later I went through the hotel membership and made a reservation with the correct number of people, price, and check-in, check-out times. The day before leaving on the trip, I got two different emails from Booking.com, telling me about my reservations. I called the hotel directly and was told that I have three reservations--the one that I made and two that Booking.com made. Luckily the person at the hotel was able to straighten it all out. I will never use Booking.com again.

I booked a one night room on Booking.com in Vegas only to find out after the payment was made that it was not a hotel at all but rather it was a room in a private home and then and only then was I informed that it was not a hotel. It further said that the house had cats. WELL I had a dog that is not friendly to cats so I immediately cancelled the room. Later I found that booking.com had still charged me for the room. I re-cancelled and let them know that I did not stay there and that I had cancelled. They ignored my communications. I then did a charge back with my bank. However booking.com recharged me again for the room. I did another charge back again but they recharged me yet again. Now my bank will not do a third charge back so I am screwed out of the money that provided me with nothing but a headache and an overcharge. Warning warning warning do not use booking.com ever.

Worst Customer Service ever! March 2022 I booked a flight for a work trip that ended up needing to be canceled due to a family medical emergency. I had flight insurance, so I tried to file a claim to get a refund but heard nothing for months. I finally went to the airline's website and processed a claim and within 24 hours was notified I received a refund and as of January 6th 2023 Booking.com had the refund. I didn't see the money back in my bank account by the 19th and called to find out where it was. Booking.com hadn't even attempted to give me my money back. The rep said he was escalating things to the customer service department and I should have my money in 2-3 business days.

Made car rental and hotel through Booking.com for Jan 4-7 in Houston, TX. I booked car rental for pick up at Hobby Airport. The rental agency shuttled me from the airport to pick up location only to find out that Booking.com scheduled pick at George Bush Airport which was 40 miles or so from Hobby Airport. I told by the rental agency that I had to go to Bush Airport to pick up rental. On my confirmation pick up location says Houston Airport. I asked the rental agency (Easirent) how was I suppose to get to there they said Uber. I asked the agency could the reservation be transferred from Bush Airport to Hobby Airport because my hotel is in Hobby Airport too and they told me no and they did not have any cars available. So I had to go to Enterprise to rent a car.

I paid for the luggages but when at the airport I was told that no money was paid for the luggages. Upon my return I contacted the agent who sold me the ticket and informed him that I was charged twice for the luggages. He hung up on me after he told me it's my fault.

What a absolute nightmare!!! I booked and paid for a studio suite. At check in they tried charging my card 250. Deposit plus 75.00 pet clean up. The Deposit I knew would be there but the pet clean up it didn't say anything about putting it over my credit limit (covid19 maxed out my cards) which without the card they wouldn't let me stay.

I booked a trip for seven from Boston, Mass. to Italy round trip. On the website it encouraged booking because it is refundable within 24 hours. When I later showed the flights to my wife, she didn't love them so I cancelled the reservation. On my credit card statement I was short $389 on the refund. When I called, I was told Lufthansa does not refund the seat selection. Well who knew? It is not mentioned anywhere on the website. It is mean and cheap of Lufthansa to not refund that amount (They will still resell those seats), and it is wrong for Booking.com to not inform we customers. Both companies have lost my business.

I bought 3 tickets and paid more to have the availability to change dates. I called well in advance and they never had a date available to change my ticket no matter the date I provided. I was told to look at Copa airlines before calling again to see available date but when calling they kept saying there is no availability (available dates at copa website). I even changed the months but was told that I could not change my ticket because there was no date available. First and last time I buy with Booking as I will have to buy another ticket to come back.

I booked a round trip flight on booking.com from Miami to San Juan. On the way back, when I arrived to the airport, I was told that my flight was rescheduled by booking.com. I never requested a change. Also, after I booked a flight, booking.com offered me to reserve a taxi from the airport to my hotel for $50. I decided not to reserve. When I arrived I found out that the taxi was only $25.

I placed a reservation for a week long stay in Yellowstone at the West entrance. After placing the Reservation using my phone I was supposed to receive an email with a confirmation number and a pin number. Once I hit the confirm button for the reservation it appeared to place the reservation and then the screen went blank. I never received an email with a confirmation number or a pin number. I then tried to Contact Booking.com via the phone. You cannot get a human voice unless you enter a confirmation number and a pin number which because I never got an email with those numbers I could not enter them. Being impossible to reach a human I called my credit card to cancel the reservation.

If I could give no star at all I would. In short, I book a motel with this company for 2 nights online. After the confirmation, we went to motel. At the reception, we found out that if we don't have a credit card we have to give in advance big security deposit. It was impossible for us, so we informed the desk that we are going to cancel. Well, as soon as we contacted the company Booking.com that we unable to continue with the services, and we wish to cancel, we found ourselves with the company that didn't respond, nor refund anything. After several attempts it was same result. In conclusion, I should read all reviews first before prosed with this company. I hope my review would prevent other people to be scammed in the future.

My mother booked a trip on Spirit airlines through booking.com. However, she had to cancel the trip for health related reasons. We called booking.com to cancel the day before the flight and requested a refund according to Spirit’s reservation policy. However, according to Spirit, Booking.com never requested a refund. On several occasions I called Booking.com’s customer service department and the agents were rude and did not want to let me speak to a supervisor. I never received a response to my written requests for refund besides automated receipt acknowledgments. We eventually gave up on a refund request, but vowed never to reserve through booking.com again.

Online it says double room double bed but it was a small room with small bed, I couldn’t stay there because we were two adults, the hotel name is Hôtel Résidence Saint Ouen, Paris, France. Even the property manager directed me to a better hotel down the street. The company refused to refund me my money even though I called them immediately I found out that I didn’t get the room I booked for.

WARNING! Stay away at all costs. They will take your money and won't look back. I had a reservation with a hotel through Booking.com. I accidentally cancelled this reservation and then within an hour later I realized my mistake. This is where the nightmare begins... I have called the hotel every day several times at different times without any assistance whatsoever. The hotel supervisor is never available. I also simultaneously called Booking.com and they keep passing me to deal with the hotel. They are holding $1700 of mine and not only will they not refund or credit but they will not reinstate the original booking either which by the way is still two weeks away. I don't know what to call this other than theft. Stealing customers money and then saying sorry there's nothing we can do. VERY UNETHICAL business practice. I am now left with my bank and their mercy! STAY AWAY AT ALL COSTS from this business!

Paid for a hotel on their site, did not get a reservation. Instead, they said they would give me my money back in 7-12 days. What a scam, they just borrow your money without your permission. I think a class action lawsuits should be filed. BOOKING.NO

When I booked a hotel stay, I entered the wrong month. Two minutes after entering, I realized the mistake and called customer service to rectify the error. The property owner recognized the mistake and was totally okay with waiving the cancellation fee, which was 3 full days of rent. It took more than 2 days of effort (phone, messages, chat) to get Booking.com to agree to change the reservation without charging the cancellation fee. It was clearly an error. The property agreed to waive the fee, yet Booking.com continued to insist on the fee. It's not worth the aggravation of dealing with a firm that is so grasping that they try so hard to gouge customers.

I got caught up in the post Christmas airline disaster. I made a reservation to stay at Drury Inn in Sugarland, Tx. My flight was cancelled and couldn't be rebooked in time to attend my mother's funeral. I tried to cancel through Drury and they told me I had to cancel through Booking.com. I sent them a message through their site prior to my stay, as I couldn't find an option to cancel my reservation. The end story is I was charged for a stay at a hotel I never stayed at. Subsequent messages resulted in Booking.com and Drury passing the buck back and forth. I will never use either service again. Too bad there is not a zero star rating.

I was looking up a hotel to make a reservation and THOUGHT I was calling the hotel directly. The man who answered did not clearly identify that he was with Booking.com. When I arrived at the hotel, I was informed that the reservation was through a 3rd party (Booking.com) and that I had paid more than $300 over the normal cost of the room. My charges would have been only $330 for my stay if I booked directly with the hotel rather than than the $680 I paid through Booking.com. Complete rip off and should be labeled more clearly on results displayed when searching via internet.

First experience with Booking.com has been very good when it comes to booking hotels. But nightmare for rental car. I was overcharged by Dash (through booking.com). Booking.com customer services has not responded to my concern despite several emails. Despite sending requested documents. You can’t reach customer service by phone. So frustrating. For 1.5 months can’t resolve the problem.

I had been in the Covington Georgia area before. We stayed at the Hampton Inn there. It was really nice and we wanted to stay there again as we were driving up from Florida to Michigan. On the way up I called the hotel (the hotel phone number). Someone answers and I tell them the hotel I want. They act like they are the Hilton. They tell me that my hotel is available for $276 which I thought was crazy expensive. I say, "No thanks. That is too much." So the lady on the phone says, "Let me check our other family hotels and see if I can find you something else." I tell them I really wanted that hotel but they say they have a Comfort Inn a couple blocks away that is only $150.

I Booked a house in Polignano Italy through Booking.com, when I arrived we realized that we were not able to access the property...There wasn't a place for us to park our car or unload all of our luggages. When we contacted the owner he refused to help us get in the property. We had to look for last minute accommodations the day before Christmas Day...I tried reaching Booking.com via e-mail, they were not responsive. When I returned back to U.S I called them and told them the situation...They refused to give me the refund, even though I was the one that had the traumatic experience of not being able to have a place to check in to. They said the owner of the property needs to approve the refund. I have never ever been so traumatized in booking a hotel and being able to check into. I will NEVER USE BOOKING.COM FOR ANYTHING EVER AGAIN...They don't have your back. I disputed the charges with my credit card company.

I Booked a house in Polignano Italy through Booking.com, when I arrived we realized that we were not able to access the property... There wasn't a place for us to park our car or unload all of our luggages. When we contacted the owner he refused to help us get in the property. We had to look for last-minute accommodations the day before Christmas Day...I tried reaching Booking.com via e-mail, they were not responsive. When I returned back to U.S I called them and told them the situation... They refused to give me the refund, even though I was the one that had the traumatic experience of not being able to have a place to check in to. They said the owner of the property needs to approve the refund. I have never ever been so traumatized in booking a hotel and being able to check into. I will NEVER USE BOOKING.COM FOR ANYTHING EVER AGAIN... They don't have your back. I disputed the charges with my credit card company.

Totally useless. Hotel says they are willing to make a slight change to the reservation, but Booking.com won't accommodate. All that is required is a simple date change, which was requested on the same day the reservation was made for a hotel stay 4 months from now. Will never use their service again.

I made a reservation for 12/28/22 which the hotel cancel the reservation and never charge me. However, because the reservation was made through Booking.com, the hotel told me to contact them. Bare in mind, that check-in was never made because the reservation was canceled by the hotel. The hotel manager even contacted booking.com and explained the reason why the reservation was canceled and reason they did not billed. However, booking.com still charged my account $717.71 and refused to give me a refund.

Someone either stole our credit card info from Booking.com or someone at their company changed the reservation but we were trying to make reservations from one place and we never got our confirmation email. If you don't have a reservation number and PIN, you cannot talk to anyone and they do not help you via email. They keep sending you the same email over and over again asking for specific information even though you keep sending it. We disputed the charge with our credit card company and Booking.com sent them the reservation info.

I paid $100 per night for a reservation that was listed as $60 per night. When I checked in, I paid $417 without a statement. The next day, I brought the discrepancy to the attention of the motel. They showed my booking from Booking.com. It showed the reservation was for $90 per night. They blamed the error on Booking.com and would not refund my overpayment. I had booked the room a month early and searched the cheapest possible room. I searched for the cheapest room at $60 and the motel was a 2 star. The amount I paid was the same as the 4 star motel next door, the Ramada. The motel owners blamed Booking.com. I expect a refund for my overpayment. The marketing strategy is based on customers not reading the fine print.

Will never use again. We booked a hotel through Booking.com for a GA hotel that had a high rating. The lobby was decent, the room had mold with a strong smell of bleach. The bathroom was filthy and the carpet was wet. We immediately called booking.com who called the front desk to advise we were cancelling due to poor conditions, and Booking.com emailed me that I’d receive a refund in 3-5 business days. 8 months later and countless phone calls, still no refund. Their hotel reviews are not accurate and they don't protect the consumer. Don’t waste your time or money.

I would not give even a 1-star rating. It is a complete fraud company. Be on the lookout, and be very careful when contacting their representatives. I needed to cancel the reservation. I reached their number on the website. The person on the other side claimed that I needed to purchase a $200 booking gift card to make a cancellation. That was their policy, they stated. The name of the person was John James **. He said that if I bought the card, the money would be, in the end, returned to me.

I'll keep this short and to the details only. On 12/29/22, my wife placed a hotel reservation through Booking.com for 1 night near the Philadelphia International Airport for 1 night stay beginning 12/30/22-12/31/22. Charge was $94.91. On the morning of 12/30/22 I called the hotel directly for another matter related to our stay and they said they had no room reservation for us under our name and the reservation/confirmation/ number Booking.com provided was erroneous. We were supposed to leave our house at noon today to be at the hotel by check in at 3pm. Since the hotel said they had no room reservation under our name and the confirmation number was erroneous, I called Booking.com to straighten out this matter or figure what was going on. I was connected to a representative and after explaining the situation, he hung up.

I wish I could give negative stars. Lesson learned on not just booking with the hotel directly. I reserved a room with Booking.com through American Airlines for "St. Louis Columbia Hampton Inn" which was incentivized by adding miles to my AA loyalty acct. When my late arrival (late/delayed flights) at the hotel IN Columbia Missouri had no reservation listed, I called booking.com and asked for assistance. 35 minutes later they hung up on me after begging for their help. Apparently I was supposed to drive to an Illinois Hampton in...not the one in St. Louis-Columbia.

I booked a hotel through Booking.com over the Christmas holidays. Unfortunately, I got sick with the flu and tried repeatedly, many days in advance, to move the start date of the hotel reservation to two days later. This proved impossible. I received an automatic response to "work this out with the hotel." The hotel told me that Booking.com was my travel agent and that it could not change a reservation made by a travel agent. I tried repeatedly to get a response from Booking.com using numerous email addresses. Forget phoning - there is no number to call. In the end, I was charged a "no show" fee by the hotel, even though I had alerted the reservations agent of my problem and my later arrival several days in advance. It may be okay to use Booking.com if you know you will not have to change your reservation. But if a change becomes necessary, it will take more than luck to make it happen. I'll never use Booking.com again. ~ a very unhappy customer

I reserved a room and then noticed that they had the wrong date. I tried to cancel and reduce it but it said I might still be charged for the original order so I called the rep, told me she fixed my booking but charged me double the rate and I later found out they charged me for the fixed order and the original mistake that the rep had "fixed". They are common thieves always looking for someone else to scam. SMH, they should be put out of business scum like that don't need to run a business. If I could, I would give them a -5.

I tried to book a 1 night hotel, said 200 ish plus a 41.00 fee and a 6.00 fee. When I clicked to approve, there was a 150.00 taxes and some 4th party company called Getaroom that hijacked. I called Amex. Never went to hotel and ultimately got charged 450.00 for a service never rendered. I have ultimately canceled Amex and will never use Booking.com again. Tried several avenues of resolution, to no avail.

I made a booking for car rental, they gladly accepted my Visa card. I arrived to the airport and open the app and that’s where I saw that $500 dollars down payment is needed to rent the car. Mind you nowhere at the time of the booking you mentioned this. I call the vendor to cancel, they told me they offer full refund but I need to call Booking.com. I called booking and they are slamming me with $89.00 cancellations fees and hide behind their terms and conditions to validate their scamming strategy. This is dishonest and unfair business. They should be reported by the BBB. Representative clearly knows their terms and conditions by heart!!!! They had no problem regurgitating it over and over!!! This is sickening!!!

Booked room for $258 then somewhere between check-in and booking they changed to a $340 and we found out at check-in. Hotel said, "We can't help. It's between you and Booking.com." Could not get in touch with booking.com. Will not use them again.

We booked a trip to New York for Christmas week (yes, the week of the "big freeze"). Had multiple issues with Booking.com first charging us significantly extra for a "city view" room, which turned out to be a view of a city wall. Then they make it impossible to get things rectified. Speak to the hotel manager - they say they can't control what Booking.com lists in their description and charges. Speak to Booking.com - they say that it's all up to the hotel! Then, when the weather was just about to shut everything down and we were able to book a flight out, both hotel and booking.com gave the runaround and cross-pointing blame.

I rented a property via Booking.com in Portimão Portugal, arrived at the property at agreed scheduled time, the keys in the lockbox were for the wrong property, contacted property owner who insisted the keys were correct, sent them a photo of the keys and they said they will bring the right keys. They never showed up or would answer messages so we went to a hotel. Booking.com charged me a no show fee and will not respond to dispute.

We used Booking.com to book two rooms on Nov. 19th & 20th, 2022 to stay in Branson, Missouri at the Best Western Music Capital Inn. We booked the rooms for two days. We paid for both rooms. We sent an email on Nov.7th to Booking.com to let them know we needed to cancel the second night on one of the rooms. We did not receive a response from them at all. Three days before we were supposed to arrive we called Booking .com and let them know we needed to cancel the second night on the second room. They told us that we needed to call the hotel and let them know. The hotel told us that we needed to let Booking .com know and we told them we had.

Recently booked a rental car through Booking.com. When I arrived at the airport rental counter, they did not have the car I reserved. Since I had given a deposit of $500, I had to go to this company, Dollar. The vehicle they reserved for me was one I could not drive. The only other option was to upgrade to another vehicle. I could not get Booking.com on the phone to assist so I rented the upgrade at an additional cost of US$300. I later reached someone at Booking.com who said to wait until the rental was returned to file a claim. I did so which much difficulty, and was finally told since I agreed to the upgrade, I could not get a refund. I will not be using Booking.com again. It’s much easier to go directly through a vendor than a third-party. Very disappointed! Also, no phone numbers available so I did all of this through a chat and email.

I book a hotel room in California on 12/03/2022. On 12/04/2022 I called the company and emailed both the hotel and Booking.com regarding cancellation due to symptoms of Covid that I experienced. Booking.com never called me back nor emailed me regarding Refund. My card has been charged for a hotel room that I never stayed in. I expect them to be more professional which they are not.

This is the worst company ever! Scam, they steal your money and won't help you with cancellations or refunds! The biggest money scam ever! What happened to flexible cancellations and money back if someone cancel because of covid! Why are we going back to normal pre-pandemic business as usual? I just want my refund and my money back because of cancel for covid! The customer should be in charge, not this greedy scam company!

Booking.com claims I made 2 reservations at a N M motel, which I did not. I was charged for the room we used and a second reservation which they said was not cancelled on time. Since I knew nothing about a 2nd reservation, I couldn't cancel something I didn't do. I can not get a refund.

12/1/22. This freaking company is what makes people say "this world is screwed up these days". They give you the runaround and shove you off. I accidentally booked the wrong Holiday Inn location because there are 2 locations with the same name (Holiday Inn South) in my city and the horrible customer service still won't help me transfer, or cancel without charging me for the room. They keep saying "call the hotel" and guess what?! The hotel says "we have no control over third-party reservations, call Booking.com" Wth?

I used Booking.com to get a hotel room at Homewood Suites by Hilton Princeton. When checking in, I was advised that I had 2 rooms booked. I informed the front staff that that was a mistake, and they indicated that they would "take care of the problem". When I checked my credit card after returning home, I found I had been charged twice. The back and forth then began - the hotel said that they received the order from Booking.com and couldn't rescind the charge. Booking.com says that they "are looking into it" with the hotel and haven't received the "necessary papers" to do anything yet. This has gone on daily with multiple phone calls to Booking.com and the hotel back and forth.

My complaint is regarding a hotel reservation. I reserved a hotel in Puerto Rico for a stay of 4 nights. Flying in to PR from the west coast, we had multiple layovers and delays, even a flight cancellation (plane maintenance problem). Because of this, we were enroute to PR for 32+ hrs and did not make it in time to check in for the first night. Even though we loved our stay (for the 3 nights we were there) and paid the bill in full, booking.com charged me a "no show" fee because we didn't check in the first reserved night!! Instead, they listed me as a complete "no show" and charged us for the room...despite the fact that we were there and already paid the bill! Multiple emails and calls to booking.com to inform them of the flight problems, the receipt from the hotel, etc. did nothing to fix the problem. I will NEVER use booking.com again. It was the 1st time using them and it's just a money making scam.

My college student daughter booked a home for one night via Booking.com in Sept. It turns out the listing was a scam. She was refunded the cost in full plus the additional cost to book another. However, the scammer also collected a $50 deposit. Upon sending all types of proof to customer service including a bank statement, they refused to give her the refund. Even though the amount was small and even though they refunded her the additional costs of another room, they gave a ridiculous excuse for not refunding the $50. The excuse was that it appeared the $50 was "Pre-Authorized".

I have used Booking.com for our travel need for the last ten years at least. One of our destination got so popular and we made reservation at least 8 months in advance. While I was away for a business trip, booking.com cancelled my good reservation claiming that my credit card info was being incorrect. It was such a lie. Booking.com gave my same credit info to another destination in Italy to charge immediately upon booking back in April 2022. No change in my credit card info ever and booking.com put blame on having the incorrect credit card info a month before the travel date.

Don't use Booking.com! I booked a hotel room through them and it was a disaster. They gave the hotel a non-existent credit card number that made it impossible for me to check in -- something the front desk said they deal with a lot. So I called Booking.com to cancel my reservation and rebook with the hotel directly (for a better price!) and they hung up on me, then promised me a full refund, and then spent the next six days pretending they didn't have enough information to issue my refund.

Absolutely terrible experience booking flight tickets with Booking. I purchased "flexible" ticket which promised me to make changes for free. The customer service agents made me pay the change fees myself and didn't refund the money! I've been using Booking.com for years for booking hotels now I'm extremely disappointed with the company.

I made my reservation to travel internationally without issues. However, when it came to calling customer service to make a eligible date change, they kept me on hold for over 4 hours over multiple calls and in spite of the airline sending them a message directly on how to change the ticket from EXCHANGE to OPEN status, they simply refused to! My caution to anyone using booking.com is that it's a decent platform to buy flight, hotels, etc, but you will NEVER get any REFUND or other legitimate services, such as itinerary changes, refunds, from their customer service department. Customer Service is simply non-existent!

I booked a hotel through Booking.com that had a no refund policy for a hotel located in Huntsville, AL to see a concert there locally. Due to illness, the artist had to cancel the concert. I talked to the hotel directly and they agreed to cancel my stay and said they refunded my money to Booking.com. Now, Booking.com will not refund the money to me. After going on-line I see this is a common complaint about Booking.com. Even though I have done a lot of business with Booking.com in the past, I will be deleting my App from such an unscrupulous company.

I booked a round trip flight through Booking.com. The first flight proceeded as normal until we got to the arrival city where bad weather had rolled, and so we flew all the way back. Of course this is to no fault of either the airline or booking.com but trying to get a refund has been a nightmare. I called booking.com and was transferred 6 times and then I was told, all they could see was that the flight was not cancelled and I was put as a no show! I understand the system may not have been updated yet or something, but telling the customer they are lying is something else. They didn’t even attempt to look into it. Thankfully the airline gave me credit for the round trip, but I learned a valuable lesson, booking.com is ok as long as there are no issues, but if something comes up, they will not be of any help. Avoid this company if at all possible, I know I will no longer deal with them.

Booking.com are masters in ripping off their customers. I called to change my flight, was guaranteed that the change went through with $0 fare difference and that there was no way to send an immediate email confirmation, but that everything was set. I changed so many of my plans accordingly. Then suddenly, I'm told I'll need to pay $1800 because 'there was an error.' I have spent hours upon hours talking to customer service and trying to reach supervisors, who apparently never work or just don't exist. I was promised several call-backs which never happened, and have been told my case has been escalated, but I think all of it is just fiction. Booking.com's customer service is awful, I don't believe they ever truly work to resolve any issues - all they do is give their paying customers the run-around, waste their time, scam them, and deceive them, all while happily taking their money. Never using this service again and advise everyone to avoid them for the sake of your wallet and your peace of mind.

I paid for a 9-days Kia e-Niro Car rental. In the confirmation email, it just stated that; At the counter, Greenmotion will hold a deposit on the main driver’s credit card. You must have sufficient funds available to cover the deposit. You may decide to buy additional cover from Green motion at the counter – to reduce or remove your deposit amount.

Hotel said fine no charge because we canceled early enough. Booking.com charged our card the day we made reservations. Will not return our $ 484.92 balance due. Only returned $13.60. They were not even supposed to charge until check-in. I wish I had read the reviews before I used them. I can not believe they can get away with this. I like the other have called and talked to customer service and just been given the run around. We will get back with you!,,, I’m still waiting. I will never use them again and will tell everyone I know not to use them and to check the reviews. Never even knew they were not located in the USA.

I canceled a plane ticket in mid-June this year and I still have yet to receive a refund. Every time I email them, they just say that Singapore Airlines is processing it, but I really doubt that because even during COVID-19, the airline's refund process was 3-4 months at max. I'm extremely frustrated, it's only $800 and they can't even refund it to me. Needless to say, this will probably be the last time I ever try to buy a ticket from them again.

On 11/8/2022 I booked a 3 day Cabin in Big Bear Lake (Summit Chalet) for 12/19-22/2022 for the amount of $2088.00 and I had till 12/4/2022 to cancel for a full refund. On 11/17/2022 I called to cancel and they are refusing to give me a refund. They told me to call the property host, and I told them that I dealt with Booking not the property host. The property host then sends me a message and is saying that he cannot give a refund because Booking has a no refundable policy on this property. So it seems that Booking and the property host are playing games and blaming each other to deceive me. On property host website it offers full refund if cancellation is made 14 days prior to arrival date. So in essence Booking and property host are scam artists. Every stay away from Booking.

Booked a night in Rome and the hotels’ driver stranded us at airport AND the next day when we had to get to pier for cruise. We had confirmed with him multiple times. No management on site. We asked manager to get us a taxi and threatened bad review. 30 minutes later, Booking.com wrote asking why we were a “no show!” Immediately replied and told them I had text messages to PROVE hotel was lying to ward off a bad review! 25-30 emails, disputes and phone calls, we are nowhere. Half the emails bounced back as “undeliverable” and despite submitting cold, hard proof we DID stay there via screenshots, they continue to ask us for our departure invoice despite being fully aware the hotel won’t give us one because it would be an admission they are lying!

STAY AWAY FROM THIS COMPANY. HEED OUR ADVICE. Book directly through the hotel if you can. After over 2 months of trying receive a refund of $861.86 we are still to this day in a frustrating back and forth battle to simply have the wallet rewards return to our debit card the amount they say and does show in our rewards wallet. However after many attempts we are still unable to have this option actually work. I'm sure it would if we were using the rewards to book another trip through them, but to actually have it put back on the original card used, well that is a different issue. Again, the option to transfer to our debit card does not work and they realize this.

I bought 4 flight tickets for my family in March and because of family issues, I canceled within 24 hours. But till now, I didn’t receive refund from them. They just try to go around. Be aware of this company. I never use their services anymore.

Like so many before me have addressed, I, too have been given the run around for several weeks regarding my refund. I've spoken to numerous customer service representatives about this and every time I've asked to file a formal documented complaint, I'm either hung up on or placed on hold for a time only to be hung up on some time later. Their level of customer service is so reprehensible that it's "shocking to the conscience". I only used this site once but will not ever do do again. I've recorded the phone calls with the Booking.com staff to share as proof of their horrible, unprofessional acts. Please don't use this booking site as it is not as advertised.

The room I booked online looked nothing like the room I received. I canceled as soon as I checked in and left and found another hotel to stay at and Booking won’t return my money for their false advertisement. The room was filthy and run down. Tub was nasty and dirty so were the walls.

When I called the the car rental company to cancel they told me they will cancel but Booking.com still charged me the full amount. Not fair. I have giving you enough business and charging me when I already cancel the reservation and the car rental had no problem but you took my money.

In October we booked four November flights from Seattle to Frankfurt and back with Booking.com. Two of them were on a different itinerary, returning earlier and via Vancouver, BC. Now here is the thing everyone who books flights through Booking.com needs to be aware of. If the airline changes the flight, or cancels it, then you need to work this out through Booking.com (the airline will tell you that this needs to be resolved with the travel agency, so that would be Booking.com). In our case, the return flight leg from Vancouver, BC to Seattle was canceled by Air Canada, which meant that two of our 4 travelers would be stranded in Vancouver, BC.

Been calling for 5 weeks now to get a refund. Was told the first time I was to get one back as they verified all documents I sent. Second time I called someone verified again and said no refund was processed and they would get to it. If the hotel did not refund me I would get one from Booking.com themselves and they would deal with the hotel. Third time I called they had no updates on my refund and requested the same documents I already sent and told me I would see a refund in 7 to 12 business days. Called the fourth time I was ask AGAIN to send the SAME DOCUMENTS that were ALREADY confirmed the last three calls and no one would let me speak with a supervisor. I sent the documents again and someone claimed they would own the matter and that I would get a refund as everything was ready.

Wanted to let you know about my horrible experience today. I had booked 2 rooms for one night at a nice place. I don't even know How I got on their site, I meant to do this directly with the hotel. Anyway when I was thru I printed the confirmation information and noticed it said booking.com. 24 hours later I called to cancel because I just wanted to call the hotel directly, which they took care to get everything I wanted. So talking to BOOK I was put on hold, passed around then told I was being sent over to the manager. He told me that one of the rooms didn't have the little box clicked that would give me an unconditional refund. Went on to tell me he wanted to help me out, so if I would Purchase a pre-paid Booking gift card, he would refund what I had to pay for that and my room charge. Which he said I would be charged the Full amount for the room if I didn't do this. Said I would have to pay $500.00 for that gift card.

Booked in July for Nov1-5th trip to bring family to Disney. Being sole income had to plan this out in advance. I paid for the room with PayPal/bank account in full when booked in July. Fast forward to check in. All goes ok. Didn’t know anything what wrong integer then when hot in room wasn’t what I remember booking, but was ok not having the kitchen area. Next days go to check credit card balances like I always do daily and there is a $672.45 hold on card but didn’t say what for, but I knew I hadn’t used that card yet on the trip. That card was set aside for off day at Disney to bring family to another park but 'cause of this hood was unable to do so, so we made best of the day. Went, played mini golf and swimming in hotel pool.

I have been trying for 2 months to receive a full refund issued from Holiday Inn Express & Suites back to Booking.com. Each time I have contacted customer service, they claim that they see the refund of $845.38 on their end, but they can't complete the final step of refund disbursement back to my credit card without final disbursement from the "finance office". I have accrued interest on this $845.38 from 15 September 2022 to present, 2 November 2022 as a result. I keep getting the go around and getting emails from booking.com customer service that the refund is coming but it never comes.

I booked a home through booking.com with a cancellation policy that allowed a full refund if cancelled by a specific date. I had a family emergency and had to cancel two days later, well within their policy timeline. I was partially refunded a few days later so I called the actual company and they were extremely kind and processed the refund fully immediately. Booking.com however tried to charge $783 for cancellation fees. I called booking.com and spent over an hour sending emails and screenshots to their rude customer service team. I was told several times they couldn’t refund the full amount due to their policy.

Booking.com has zero customer service. If you need to get a refund for a cancelled flight they will do everything in their power to get around paying that refund back. I dealt with four different people on the phone and none of them knew what was going on and said something different each time. I was told I'd be getting a refund by the airline but to go through Booking (since I booked there) and Booking told me "3-5 business days" so when I called back today, "Oh 3-5 business days" again. This is what happened this past summer when my job booked through them for a flight that was cancelled multiple times. My job never got their refund. They lost 750 dollars. I'm about to be scammed out of 1k dollars. I'm never using this company again. I used them for many years and this is unacceptable.

Back in May I made flight and hotel reservations at Booking.com for a trip to Asia in October. I had even bought the flight insurance through the website to be really cautious. In September I get notified that one of my flights has been cancelled. I tried to get it rebooked through booking.com, but it was impossible, so I asked for a refund and booked the flight directly through the airline. Its been weeks and I cannot get a straight answer from booking.com, and no money has been refunded. They keep saying wait 4-5 business days. This is now the fourth time I've heard that. I also booked a hotel through the site which said the room was reserved. Two days before I got to the hotel, it was cancelled without notice and the room was given to someone else. I would use any other service before using booking.com again.

On September, I booked two flights tickets for my brother. When I received the reservation code, I went to the airlines website to check the flights. Unfortunately, I could not be able to check the reservation. I contacted Aerolíneas Argentina and they told me the last name was written wrong. I contacted Booking.com customer service and they told me that the last name is correct and don’t have to worried. I said no and I told them to check on the airline website.. My experience with the customer service was terrible especially because they partnered with GOTOGATE. They never helped you and going circles around sending you emails that they are working on your case. I sent his passport for the modification and still lied to me that they were working on it.

I booked a room through them. When I arrived the room I booked, two beds non smoking, was not available, just one bed and smoking. I asked for a refund as I wouldn't stay. I went to booking.com as they are the ones who have to refund me with the cancellation email twice in 10 days and I still haven't been reimbursed. This is bad business and I may not get the refund. It was the Hotel 8 in Maybrook that didn't hold my room so it was not anything I did. This is just corporate America screwing the little guy.

Dreadful service, appalling telephone call handlers, and flights were canceled - on the third time I telephoned the help number. A person whose first, second and third languages were not English asked a series of unrelated questions, missed the point entirely but then decided the cancellations must have been due to '... a poor internet connectivity...'. I asked how I made a complaint. After a while I gave up - I will not use these incompetents again.

I bought tickets for my sister and myself on Mon, 05/09/ 2022, at 1:45 AM. 1)I paid $ 6,943.93 with my bank credit card. Asiana Airline tickets (from Seattle to Seoul, Korea). Korean Airline ticket (from Seoul, Korea, to Seattle. 2) I canceled the tickets on Mon, 05/09/2022, at 11:14 PM within 22hours. 3) Sat, 05/ 14/ 2022, at 8:58 PM, Booking.com emailed me that Korean Airlines has approved my refund. But they are waiting for Asiana Airlines to process their application. 4) From 05/14/ 2022 to the current (10/19/2022), Booking.com (Go to gate) emailed me every month on the 14th, We (Booking.com) are still "waiting for Asiana Airlines to process their request for my application."

On Oct 21, 2022 I had booked a penthouse on Booking. Later in the night I got an email from what I thought was the property owner. I was given an address to meet to pick up the key for this rental. I mapped the address and found it was for a personal home. I thought this was odd so the next morning I called Booking, explained the issue and asked, "Why would I not be checking into the hotel, why would I be meeting someone?" This sounds odd. I asked if Booking actually checks these people out to confirm they are actually the real owners, I was told yes.

NEVER, under any circumstances, pre-pay for a stay booked through Booking.com even though they claim in the Questions and Answers on their website the following: "Cancellations and modifications. My booking was cancelled, when will I be refunded? If your booking gets canceled, Booking.com refunds you immediately. The processing time takes 7 to 10 days, depending on your bank. For any questions, contact your bank directly."

After repeated attempts to get an update from the insurance company and numerous phone calls to them, all I received was the run-around. They have no contact information on their website only a form to fill out to submit a claim. The insurance NEVER contacted me even after repeated attempts. THE INSURANCE IS A SCAM and I will never again use them or https://Booking.com again.

What a terrible company. Did cancel my room before the deadline to not be charged any fee. Tried 3 times but the system was not responsive. Did contact the customer service to inform the situation, they just answered me to call customer service. (Which is very convenient and super affordable, especially when you live in Indonesia). Submitted all the screenshots, answered the zillion questions, they finally admitted I did on time but they blamed me for not being able to cancel. (Because your website did not allow it). And now after maybe 15 emails status quo, so basically they promised service they can not provide and play the dead in order not to refund you. Just transferring you from one service to another.

I made a car rental reservation the company canceled it and yet will Not refund the money for 7 days. I tried to make another reservation to substitute the canceled reservation and after I submitted payment I was then told I would have to make an additional 500 dollar payment at the rental counter. PLEASE HEAR ME DO NOT DO BUSINESS WITH THIS COMPANY. I'LL TRY AND ALERT ALL SOCIAL MEDIA AND REVIEW SITES

They put a listing on their website with incorrect information e.g. incorrect pictures etc. The hotel in question is Days Inn at Madison Heights in Michigan. When I got there, it was filthy and I couldn't stay there. I called Booking.com and asked for a full refund because the advertised photos did not match the state of the hotel. I was told that I had made a purchase through a "Partner" and hence they couldn't assist me. I didn't understand what a Partner meant, apparently they are selling other third party site's hotel rooms on their site and charging a fee to both the customer and the other third party site.

I booked a Homestay through Booking.com in India. After reaching there, I came to know that I was charged 50% extra so I called the customer service to enquire about it. The person on the phone told me that the extra money was charged by the host as taxes. This turned out to be an outright lie as the host was right next to me to confirm. Once the customer service was caught in this, they accepted to refund the extra that was charged. But the refund never came through and now when I call, the line is being disconnected immediately. My advice to anybody looking for an accommodation through Booking.com is contact the property directly.

I was scammed and Booking.com still refuses to help me and reimburse me. I just arrived at the room I have booked, however this is not the place I booked. There is too many red flags about this booking and I am even afraid to talk to the owner, he was really rude to me from the beginning and I was in need for help. First of all, I walked to the address that says in the booking.com app. When I got there, I called the owner to say that I arrived. He told me that is actually in another place, he made me pay for a taxi to get to this another room as soon as possible (otherwise he would just leave without giving me keys, keeping in mind that I arrived in Modena 22h ). He was super rude to me, I don’t even speak Italian properly and he was kind of yelling at me on the phone.

Finally, I have received the refund from Booking.com today. I'm glad someone from their company looks into my case, but their service team is awful. Change the rating to 2 stars.

After booking 2 different stays 1 in NSW (1 night) & 1 in SA (8 nights) and paying online through PayPal we noticed both payments had Foreign Exchange fees come through on our Bank Statement. We live in Australia paid with Australian $ through Paypal AU account but because Booking.com is Netherlands based company our bank was charged in Euro equivalent hence attracting a Foreign Exchange fee which was not stated in any of the billing documents. Booking.com did not respond to our query hence we will no longer use them.

We had a room reserved for one night in Anchorage at Hilton Gardens for $300. We had a confirmation code for it. When we presented, the hotel had no such reservation and refused to honor it. We had to go elsewhere for an additional $100. Booking.com said we were a no-show and charged us the $300. We have been fighting with them for 3 months to get a refund. They said the hotel would have to agree with the refund. I frankly don't care. Someone screwed up. I want my money back!!! NEVER RESERVE WITH THEM.

We have booked tickets to LasVegas & we couldn't secure a US visa before our travel date, our travel is on 15/10/2022, and we are chasing Booking.com ticketing partners GO TO GATE customer care for 40 days to give us vouchers or refunds. We also requested to book later dates as we paid $600 for the Flexi option but they are asking for $2000 extra for a fare difference, but we can see clearly in booing.com tickets for the same price as paid but they can't book it. Booking.com or GO TO GATE is not worried about the customers or their emotions, they want to loot customer money & they are avoiding our calls & not giving a callback or passing the call to the manager. NEVER BOOK FLIGHTS FROM BOOKING.COM OR GO TO GATE. They are terrible & they play with the customer's emotions.

They are liars, and not accountable. Very poor service. They are basically a middleman providing zero service. Instead, they waste your time by providing wrong information and limit your options to change a reservation. They provide very poor service, and at the same time, you get limited if you book through their website, as any changes you want to make to your booking has to go through them, then they echo it to the property, then the property decides, and Booking.com never notifies you about it. Would have given them 0 stars if I could.

We booked a vacation apartment on Booking.com back in the summer for a fall vacation. So far so good. It gives you flexibility to cancel right up to the vacation without paying a deposit which we liked. I contacted the owner 6 weeks prior to the vacation to ask them if we could check in a bit earlier. The owner then informed me that the unit was sold and is no longer available. We were obviously upset and I contacted customer service about a week ago to get some answers including the fact that a promotion (getting a future substantial credit after that vacation) seemed now gone. This is day 7 and I still have yet to hear from customer service. Can't rely on this service! Needless to say I will never use them again. I now booked using another service and communication has been 5 stars.

Customer services are a total disaster and waste of time. I paid for a flight with a flexible plan in case I need to change and when I decided to make a change of date I called customer service number. I did it 5 times and every time they said they couldn't change it or do anything for one or another reason and when they finally were about to change they wanted to charge me more than the amount of money I paid for the plane ticket. When I checked into the airline site the prices for the flight I wanted to change was cheaper than the one I paid. It's a whole sham and I would never recommend anyone to book a flight thru this site. And never ever ever pay any extra money on flexible options, there's no flexibility at all.

I had the most horrific experiences with Booking.com in an hotel booking while traveling in India. Although during booking, it says I don't have to pay anything until I reach to the hotel but I was forced to pay the full amount immediately after booking, otherwise the property would cancel the booking. I paid the full price in advance and when I came to the property, they denied my check-in. The property said although I paid the full amount, they can't accommodate me until unless they get paid more money.

Rented a car through their online website. Arrived in Portugal and not only was there no car but the company they booked through had no reservation at all. When we contacted them for a refund they denied they were in the wrong and kept all our money. They stole $500 from me! Do not use this company!!!

2 weeks before I was due to fly halfway across the world, I had an email from the property saying my room was double booked and they would find me a new location. The property did not respond to calls or emails so I could not find out the details of the new location. I rang Booking.com a week before I was due to leave, and they said they contacted the property and my original booking stood.

Booking.com charged me for a hotel reservation at 119 Garden Golf Blvd North Wales, PA 19454 Staybridge Suites - Montgomeryville, when I got to the hotel, the front desk argued that they had nothing to do with booking.com and this hotel charged me again. They were very nasty, especially the ** lady who happens to be very racist with me as I am Spanish. On top of that, the room that they gave me the first night was infested with bed bugs. I am writing a review so that the consumers know what type of the hotel is this and to know that doing business with Booking.com is pure scammers.