Booking.com Reviews

I was on a business trip in Egypt the first 6 months of 2023. Booking.com made my life hell! The first bad booking experience was in Alexandria. I paid the reservation and showed up and hauled my luggage in via the concierge. At 1 am I was told to leave when the occupant showed up and informed I was not welcome. It was a "bad" listing on Booking. I was stranded on the streets at 2am. The second booking was also in Alexandria, again prepaid. I attempted to check in and magically the cost of my stay had doubled in 3 hours! The third booking was in Hurghada, again prepaid. At check in I was taken to my room only to discover it was falsely represented in the advertisement and when I told the woman I wanted to cancel she informed me it would cost $50.00 USD to do so. After relaying these problems to Booking.com many times I was greeted with silence. ABSOLUTELY HORRIBLE!

I booked an hotel in downtown Phoenix by mistake. I was looking for the same hotel in a different area. I know the area very well. I paid for the hotel through Booking. When I figured out the hotel was not the one I wanted, I cancelled with the hotel over a week before the reservation. Marriott was great about cancelling without a penalty, but Booking was not!!!! The hotel even tried to call by Booking about the cancellation and told them there was no penalty, but Booking refused to take that as confirmation, and refused to give me a refund. I eventually had to put in a dispute with my bank.

We have rented 4 different rentals off of the Booking.com app. We have had 3 wonderful trips with tons of new memories for me and my family. I understand that these properties are just being hosted on your website, so the bad experience won't be credited to you, but I will say that having the opportunity to rent a vacation home in any state anywhere you desire is wonderful. Also I have used several other apps, but stand firm that you have the better deals and perks. I give Booking.com 5 stars. I recommend and will definitely be using again.

I tried to be a host on Booking.com. What a Garbage Co! They don't put a host account on payment so that guests reserve w/ paying for reservation. No other platform out there makes reservations with zero money down. Such a horribly run Co that deserved to be bankrupt. What kind of reservation is that if guest isn't charged? So it attracts Scammers only to get a Visa to US as they need to show embassy a reservation to US and then cancel without losing a penny. Very wrong way to do business.

I booked a room at an inn for 2 nights. I needed to cancel. My understanding when booked WAS that it was non cancel-able unless the inn would accept the cancellation. I sent in the cancellation request and waited to hear something back. No answer and no way to check the status on the website. Tried to find a number to speak to a person but no number. Called the Inn. The inn never received a cancellation request from Booking.com. Seems like a sleazy way to do business and will never use them again and suggest you don't either.

Never again will I pay in advance for anything. The lady was unprofessional and rude that I was going to rent from. Booking.com was on my side after seeing her emails to me. Yet won't give a refund! Refraining from using Booking.com.

I thought I was booking through a hotel website, but was actually on Booking.com. The non-refundable rate was $139 with a 25% discount since it was my first booking. In the end I received an $8.16 discount then after I approved the reservation, almost $70 in additional fees were added to my credit card charge. These fees weren’t clear prior to my approving, and then were not clearly itemized on the confirming email. The hotel can’t help since it’s a third party reservation. Needless to say, I will never use booking.com again and will also be more careful when making reservations online.

Using Booking.com, we booked a car rental for 62 days starting September 4, 2023. The 2.5 days since have been a nightmare, arising out of a simple request to have the company honor the terms of our agreement, for which we prepaid about $2500. Our rental agreement clearly stated that the maximum fee for an additional driver would be $189, which worked for us. At pick up, however, an extremely rude agent (who, as an aside, tried to sneakily upsell us beyond our prepaid rental) charged us over $1,000 for this without ever letting us see the charge and insisting that we sign after explicitly lying and telling us there was a maximum on the fee. After wasting time refunding this, we asked the company to honor the $189 maximum in our agreement rather than charge us the $1,000 fee requested. But the manager insisted his system would not allow him to honor our contract terms.

I booked a two-night stay for myself through Booking.com for a room at the Clarion Inn in Elmira New York. On the morning after the first night's stay, I asked to check out because I was feeling ill. Clerk said it was up to Booking.com whether I could get the second night refunded. I went ahead and vacated the room well before the check out time; after a long delay and several attempts, Booking.com denied my request for a refund. This lack of flexibility leads me to conclude that I should never use Booking.com again.

I booked a hotel and was shown a receipt before showing the fee and the deposit the hotel required but when I got to the hotel they wouldn’t let me have the room because they didn’t receive a deposit fee and sat there for over 3 hours asking while they just kept transferring me and placing me on hold just to tell me they couldn’t do anything and would still refund me. After my trip I received no refund and proceeded to tell me I was making false accusations. I sent them a email of a screenshot and they still didn’t reply even after I called so many times. Never use them cause it’s not worth it. Very poor customer service and they are scammers.

Someone booked using my name and my Marriott account through Booking.com. I've sent 5-6 emails: They refuse to help unless I supply a confirmation #, which I can't do because I didn't book. Can't call because won't answer unless first supply conf #. Fraud and theft and they keep putting the responsibility back on me.

I reserved a room for my family for an out of town wedding in Dallas at the Crowne Plaza and when I arrived at the hotel I was told that they gave my room away because they do not honor the reservation I made through Booking.com even though I had already paid the $186.00 for the room. What's the purpose of a hotel booking site if the reservation is meaningless to the hotel. And now I have to wait 7-12 days before I get the refund, not a very pleasant experience. My last time doing business with booking.com for my hotel stays.

Booking.com is a fraudulent company. DO NOT USE THEM. Book your flights, hotels, etc through a more reliable source. Booking.com failed to provide me with a hotel confirmation after booking, yet I my credit card was charged. I ended rebooking using Priceline therefore, having to dispute the charge coming from Booking.com. When I tried to reach out to customer service via the information I could locate online. Still nothing! No one got back to me. DO NOT TRUST Booking.com

While on the road I booked a pet friendly hotel which came up on Google. Booking.com booked it for me. Upon arrival we were told “sorry, we are not pet friendly”. We had to cancel and I tried multiple times to get my refund. The hotel would not comply and neither would booking.com. This was not cheap! DO NOT USE THEM! NO REFUNDS and NO EXCEPTIONS.

As others on this site have said, Booking.com is set up in such a way to not address your cancellation or refund issues. Our flight was cancelled by the airline - and the airline said we had to deal with booking.com because we got the ticket from them; booking.com said the airline cancelled so they can't help us. This is how these businesses are set up. The online travel platforms are legally set up so the passenger gets screwed and none of the companies can be held accountable. This is very bad for the customers. These reviews will not help change things unfortunately.

Both my friend and I tried to reserve a place to stay through Booking.com at the advertised price on the site only to each be told a day later that our requests expired because the owner of the residence did not respond. If a place is advertised at a price on its website, it should not be contingent upon another party deciding (or not responding) as to whether that price is acceptable. I strongly recommend avoiding Booking.com for reserving places to stay. The site likes to advertise lower prices only to deny one the ability to actually secure that reservation.

I booked a Hotel through Booking.com, but due to a hurricane in South Carolina, a delay in traffic caused me to miss the flight. Try to contact booking.com with no telephone or no customer support. How did they operate when no customer support when needed.?

I made a reservation, paid it in full, and one month later Booking.com, out of the clear blue sky, charged my credit card an additional $1,655.28. It's been a month, six (6) calls, countless hours on-hold, and I still can't get them to revert the charges. They have asked for the same evidence I provided multiple times. I DO NOT recommend them, regardless of how attractive their prices may sound. Horrible customer service.

The site is not clearly defined the hotel’s key policy and it’s not helpful to cancel the reservation after the hotel refused to have the children above 14 years old to stay the same room with the parents. Had to call few times to consumer services and the hotel, still can’t get any assistance on the solution. Very bad experience on Booking!

Don’t use this company!! They stated that American Airlines wouldn’t refund my dads flight, though he passed away. That information contradicts what American Airlines website states! A death certificate was given to Booking.com for proof, yet customer service is still implying that they cannot refund. Shame on you booking.com! My family, friends and I will not dare to use this company again.

Cannot believe Booking.com is still in business - we have tried & tried to get thru to legit cancel our reservations & it’s impossible. A lady at the hotel said they have been thru this with countless others trying to get thru to Booking.com. I would NEVER use this company again!!!!

Don’t use this site. They tack on fees not disclosed and are not upfront about fees or type of room being booked into. I asked for no pet room and was booked into a pet room. Their mistake they refused to correct.

I booked my flight from Malaga to Tangiers 7 months in advance. One day after booking it on the Booking.com website I received a notice from the airline that the flight was cancelled. I requested a refund of $200 from Booking.com. One and a half months later and all I'm getting is the runaround from them and no refund. They claim that the airline needs to cancel with them. The airline says that all Booking has to do is look at the flight themselves. Booking.com is a criminal company.

So I booked a hotel stay thru Booking.com from 7/8/23-7/9/23 for a stay near Atlantic City, NJ (off the Black Horse Pike in) the Egg Harbor Township) and when I arrived to the hotel (Oyo on the Plaza) to check-into the hotel, we immediately learned that the hotel had been oversold by Booking.com. We were very lucky that we had family in the area and did not have to rely on Booking.com for a room because we would not have had anywhere to stay since Atlantic City is typically booked and busy during the summertime! I have requested a refund from Booking.com on several occasions and still to date as of (8/26/23) not received my refund!!

I made booking for Calgary Canada 3 weeks before my trip then 4 days prior to my trip I checked with property & they said there is no reservation under my name. Called Booking.com/Priceline.com, waited hours & hours, finally came to know by mistake of their employee my reservation got cancelled. By that time that hotel had no rooms & comparable hotels were double the price I initially booked & Booking.com said it's their fault they will pay for the difference of price. I have written proof of email from Booking.com. It has been almost 2 months since I paid my bills & sent Booking.com all the receipts but I have not got reimbursed. I hope I get my difference reimbursed; Once I get my reimbursement I will change the review & tell truth to people. But so far seems like they do not want to reimburse & keep asking same thing over & again.

Do not ever use Booking.com unless you are willing to pay for a canceled reservation! Although I have both a cancellation from the hotel and Booking.com's written email cancelling my reservation, I was charged for the full 4 days of the cancelled reservation. It is not possible to connect with a real person at Booking.com via email or phone. In order to communicate with the company you must have both a confirmation number and a pin number for the reservation. No pin number was given in the confirmation sent to me.

Worst experience ever. Canceled 3 days before and they would not refund kept blaming hotel. Stay Far Away. I called hotel. They said Booking had to refund. Called Booking. They Said hotel had to refund. On phone for 3 days. Accomplished nothing.

I booked a flight through Booking.com and was cancelled 10 minutes later. I received a confirmation of cancellation and a full refund from Booking.com. It’s been 30 days, and still no refund. I’ve called several times and I get the same answer, it’s processing. I’ll never use them again.

I booked a motel room through the app at Relax Inn, Bloomsburg, PA. When I arrived for check in at 3pm, I was verbally abused, accused of identity theft by the woman in the office, and refused a room. This is because the app logs you in with your Gmail name, not the name on the credit card. The woman was clearly deranged, and she refused to give me my driver's license back. I had to leave the premises, without a refund, call the police,, because the charge went through on my credit card. I tried calling customer service, but got hung up on 5 times in 5 separate calls and no one was able to reverse the charge. I got scammed out of 75.00. Their customer service agents don't speak English and don't care. I will never use them again.

Booking. Com doesn't vet their hotels. Got a room thru this site - no key available, clerk used master key to let us in. Bed had yellow stains, long black hair and pubic hair in it. Dog barked all night. No refund - $33 credit. To use at another unvetted place? No thanks!

BE CAREFUL when using the booking service from this website. When I arrived at the hotel reserved by booking, it was overbooked. I was NOT given the alternative by the Booking support staff. They urged me to book other hotels on my own after numerous calls, and they said they would reimburse the difference. They also affirm that there are no price restrictions on the hotels I can book.

In March of this year, not wanting to give up on my dream, I booked another trip to Cyprus October 6-14 via booking.com on Austrian Airlines. I purchased 9 airline tickets, paid extra for checked baggage, and also paid for seats so that I was assured we would all be sitting together. Altogether it cost me about $13,800.00.

Booking.com treats its customers like they are nobody. I rented a room for 3 nights through their website and when I showed up, the room was already occupied. I had to go through over 4 customer service agents and spend well over 3 hours on the phone. I have been told initially that I would get a reimbursement for the total amount of my expense to finally be told that I was supposed to call on the first day to be relocated, therefore I would not get a penny out of them. I have lost not only what I paid through Booking.com $415 but $735 I had to pay over that for 2 hotels we managed to find on our own. And now I am told my file is closed as senior staff refuse to talk to customers, hiding behind their minions. They should be ashamed of how they are treating their customers.

THIS IS THE WORST COMPANY I HAVE EVER SEEN. THEY HAVE the worst customer service. They have no idea of the kind of properties they have. They dont mention that their are druggies in the area, the property area is so unsafe. I WILL BE filing a health and safety grievance against Booking.com and Upstay.

I booked a car at the wrong location and had to rent another at the right location. The problem is trying to get my money back from booking.com for the car that I never picked up and never used. I have gotten a complete run around trying to submit a claim and get my money back. You can not get a phone number that works and will allow you to talk to a person. After 15 emails back and forth they kept sending me phone numbers that are completely automated and will not let me in because my information doesn’t match their system. They refuse to call for security reasons but I’ve given all information that they needed in the emailing back and forth. They finally sent me a number but it was international.

We planned this trip 10 months ago, we saved to pay for accommodations. However it seems Booking.com doesn’t do their due diligence to be sure all properties on their website are legit. We drove 5 hours to find out we had no accommodations and the property already charged us for the rental. I contacted Booking.com but to no avail. I spent 3 separate hours on 3 separate calls to customer service only to be lied to. Each employee just passed the buck and I went through the same garbage with each one. They said they would find me accommodations but each call was a wasted hour with absolutely no results.

Booked a hotel through Booking.com on the go as we drove home from a vacation. We did not make it as far as we thought. So called hotel to cancel, within two hours of making reservations, and they would have with no problem but since I booked through booking.com (third party) they could not cancel. I called booking.com and they would not cancel or refund the night stay after being on hold for four hours. Complete rip off. I will never book another stay through that website.

Caution should be exercised when considering the use of Booking.com, especially if you encounter challenges with your rental property. Our recent vacation rental experience was facilitated through this platform, and unfortunately, it fell short of our expectations in multiple ways. The unit did not match the description provided (unclean premises, absence of toiletries and cleaning supplies, malfunctioning lock, and a broken dishwasher). Regrettably, we found ourselves not only having to purchase our own cleaning products, but also spending time cleaning the entire apartment before we could even begin our vacation. Understandably, this situation left us feeling quite frustrated. We promptly reached out to booking.com in order to address these issues and seek appropriate compensation.

I used Booking.com to secure a rental car in Seattle. Upon arrival at the rental car desk there was no there and after waiting and attempting contact to anyone I was forced to rent from another vendor. I reached out Booking.com about the situation and I have not been able to reach anyone. They said I needed confirmation Number and a PIN. I was not provided with either, so they suggest setting up an account to get those. I set up an account and I still don't have the two things required to even talk to someone or a lodge a complaint. I feel like my was taken by this and that they have provided me no chance to even contest it. I believe that these are unfair business practices and should be addressed.

I booked with Booking.com for 9 people, at the Grand Oasis Cancun a supposedly all inclusive, I paid for the transport shuttle to and from the hotel, and when we arrived at the airport, we were not able to find anyone with the contact they provided. When I called booking.com they stated our trip had to be done with their sister travel agency Priceline.com and in two parts so our parties were separated into two parties - one party of 4, and one of 5. The party of 4 were picked up by one company and my party of 5 could not find anyone from Priceline. I tried calling them and all I got was an answering machine, every time I would request for a customer service rep the machine would start over.

Never go through Booking.com to book a motel room. My mom booked the 18th and the 19th at Motel 6 in Lincoln city on booking.com. They screwed up and booked the 19th and the 20th. We almost didn't have a room and to top it off they cost me $397.22 out of my ssdi check next month I now have to pay off to Capital one. Booking.com is nothing but a bunch of ** sucking son of a **. If you need to book a motel somewhere there are plenty of better reservation websites to book your motel on!

Booking.com uses classic bait-and-switch tactics online. I reserved a hotel room for what I thought was a room with two beds because I'm traveling with a friend. I obviously would not reserve a hotel room for one bed that I'd have to share with this friend. After I paid for the reservation I got a notice saying that it would be a shared bed. I immediately asked for a refund and was denied because according to them I'd agreed to a shared bed. They refused to give a refund even though it was two minutes after I'd made the reservation and all of it was done online with no labor involved on their part. I will never book through them again and will also never make hotel reservations at Radisson, which refused to do anything either.

We had a reservation booked with a hotel for about 8 months in advance and was fully paid for. 4 days before our trip we were sent a message from their app saying that we no longer have a reservation at the hotel? The hotel had closed down for a few months and for some reason cancelled all of their reservations, saying they let Booking.com know about it back in March, 5 months before our trip. We had to re-book with another hotel at a much higher cost, over $1,400 difference from the original cost. Booking.com admitted to their mistake and said they would try to compensate us for the difference because of this.

I wish I had checked Booking.com's rating before using it. I intended to get a room at the "Mountain View Cabin" hotel in Golden, British Columbia, Canada on August 4th, however booking.com inadvertently made a reservation for the "Mountain view cabin, in Wrightwood, USA." When I contacted their customer service, they responded horribly, placed the blame on me, and declined to issue a refund. Despite the fact that I travel frequently and have made hundreds of reservations, this is the worst experience I have ever had. Please avoid using the fraudulent booking.com website. Later I understood that hotel is also hand in glove with them because when I didn't visit the Mountain View Cabins Hotel in the USA they didn't do No-Show as it's required for them to do.

They booked me for a hotel and when I got there, the hotel said they don't do business with Booking.com and I would have to pay them directly, so I did. Booking promised a refund after wasting an hour on the phone. Never got the refund. Called many more times and every time, they promise a refund but never send it.

Book a trip on July 11 thru Booking.com. The hotel had some issues that were not up to the five-star standard. They apologize and gave me points to stay at one of their other hotels of my choice in one of six states and explain to me that my refund could not be given at this time because we paid through booking.com. They immediately notify them to issue me Immediately full refund and sent me a copy to my email with signature and notification of receipt. The staff at the hotel attempted to make a horrible experience apologetic not what we are known for or tolerate for our Brands Even sent me to dinner for My Birthday and pick up the tab.

Booking.com, touted as a reputable rental service, offers nothing but disappointments, lack of customer support, and an utterly fraudulent experience. My recent encounter with this platform left me feeling frustrated and scammed, as I was unable to access the property I had booked, and the customer service was completely unhelpful.

I tried checking in a day before my flight, and all the seats were already reserved bc apparently the airline sent an email to everyone which I did not receive as I purchased through booking.com. So I had to arrive at the airport two hours prior but when I arrived, the airport was crazy packed so I tried calling booking.com. Booking.com instructed me to call the airline from the number on their website. I did so and the answering machine hung up on me. So I call Booking.com back again and they gave me another phone number to call... Again, I called this number and again I was hung up on. Never booking with booking.com again. Unreliable. Unhelpful. It was only through the grace of arriving at the airport so much earlier that I was able to secure my flight.

I contacted this company multiple times due an illegal transaction from BKGHOTEL AT BOOKING.COM 28 LIBERTY STREET IN NEW YORK. I provided my statement to prove the charge. Instead of refunding my card, the company continue to give me the run around. They are not able to provide me proof of charge nor is the charge noted in my Booking.com online account. I just want my card refunded for the illegal transaction charged to my card.

I booked shuttle service from Istanbul Airport to Hotel and back through Booking.com and It's supplier "ShuttleBoard". On first leg everything was fine but on the second leg, company refused to provide service from hotel to Airport because I had "too many luggage". Our luggage did not change from first leg but both booking.com and its supplier Shuttleboard robbed us by not providing the service plus they did not return the money for unprovided service. I had to spent more money on private taxi to get to the airport. Avoid Booking.com because their customer service and their suppliers are unprofessional and greedy.

I just read all the guest reviews about Booking.com and am horrified. I am an owner of 9 rentals on a Private Fishing resort and was trying to list my rentals with them. But I can never get through to an agent at all. Not even to get help re-setting a Password. Now I see how they treat guests. I guess I shouldn't list my properties with them at all. I have now spent 7 days--34 hours--and can't even get through on their International phone lines. I have called about 75 phone numbers now.

We purchased our tickets to fly from Boston --> Azores --> Lisbon --> Boston from Booking.com. They sold us international tickets with NO CHECKED BAGGAGE ALLOWNESS. At no point during booking they made it clear tickets do not include checked baggage when flying with SATA and TAP airlines. How can you fly international on vacation without checked bags!!! Guess what, we had to pay when we checked in at airports, it cost us an extra $600.00 to check our bags during this trip (One checked bag each for me and my wife). Forget about contacting Booking.com, they are nowhere to be found. Stay away and book your flights directly with airlines.

I was trying to book a motel for one night while unexpectedly on the road. Booking.com had their phone number on the motel site, looking like the motel's reservation company. Not the case! I could not understand the person I was speaking to. He had a heavy accent and spoke quickly. He didn’t tell me there was a $15.99 fee for using this service - which I didn’t know I was using. $135 total and I pulled up to a scrounge place that looked like people lived there by the month. Junk cars with flat tires in the parking lot, etc. It looked like a ** house. Mid City Motel in Sault Saint Marie MI, USA. Left and didn’t stay. It was also. Lost my $135 as I was told it was less than 24 hours. Will NEVER use Booking.com. Watch out for them and their hidden fees.

Stay far away from this company. They suck daily. Booked a trip to California (LAX). Spent over $5000 and it was the worst trip of my life. From the flight to the rental car to the hotel was all terrible. Flight changed 12 different times for departure total. Spirit Airlines. Got to California. The rental car place was closed. Fox Rent A Car (LAX). Had to stay in the airport for an extra 5 hours. Get the car. They over charge me $345. For what I still don't know. Finally get to the hotel Hyatt Glendale and room wasn't ready then when the room was ready it was small and ugly. They don't have a parking garage. Had to pay $266 for the week to park the rental car. Don't waste your time or money on Booking.com. Their customer service is God awful. Pay the extra money and go elsewhere. Don't get burned like I did #100.

Although their commercial says "free cancellation" they actually have a no cancellation, no refund policy! Horrible company, something should be done about their deceiving commercial! Do not use them for anything!

I booked 4 night stay the day of through Booking.com. I then noticed the same reservation was available for $201.48 less through Expedia. I quickly screenshotted it and called booking.com customer service to let them know of the price difference and that according to their price match guarantee, that difference should be credited. They had me on the phone for over an hour, and in the end they told me the case had been escalated and they would in fact honor the price difference. However, I received an email a few days later saying they had reviewed the case and that they had decided that the price match would not be honored. I then called to see what had happened, but they told that the claim had not been received on time. This is predatory and unacceptable behavior. Will not be using their services ever again.

NOT RECOMMENDED. When it comes to get refund:

If you use this service and I stress IF! DO NOT USE Booking.com; this service is a scam looking for victims. They are located in the UK, and are unanswerable to any complaints. I paid for a Payless car rental through Booking.com, I was charged $315.00 on my debit card, the site stated that if I cancelled, my money would be refunded, I also added the $24,00 insurance. I took an Uber ($70.00) to the airport to pick up the car and was told an extra $200.00 deposit was required, (this was not mentioned on the website), but I agreed and was told it must be done with a credit card; I only have a debit card, and so was forced to cancel and take another Uber ($70.00) back home.

We booked room but changed our mind. We confirmed no charge cancelation on time but in error had double booked room, did not realize this and got billed. Neither party will reverse charge as both parties claim it is the others' responsibility to do so. Hotel does not return calls and certain Booking.com people have been rude and hung up.

Hi, My hotel is On Booking.com. They are so disrespectful to hotel owners, who actually pays their salaries, I don’t know their CEOs pays attention to this reviews, I saw they Only have 1.1 stars out 5, well that doesn’t surprise me. Every time I call them always have to leave them a message and they never return my calls, I sent them numbers amount of emails through their extranet which they have to respond but they never do. I live in Roswell NM and stat tax has changed but they are unwilling to do so even after they were given proof of tax changes from state of New Mexico, and staff so unprofessional don’t understand English at all their customer service is in Europe (Amsterdam) how can they not know how to speak and understand English.

If I could give Booking.com a 0 for a rating I would. They are the worse! I accidentally selected the wrong hotel and paid with my credit card, and when I received my email and receipt I noticed it was the wrong hotel. I immediately (within minutes) called Booking.com to cancel and they would not return my money. I called Booking.com numerous times explaining the mistake and they wouldn’t budge. How is it possible for a booking agency to take $346.28 of your money for a mistake? I literally called managers and pleaded my case and they would not refund my money. There has to be something illegal about that. I called the hotel and I was told they will refund your money within 24 hours, but Booking.com said NO. My credit union is investigating this, but it should not have come to this. If you are thing about using Booking.com, DON’T!

This has been the worse experience I've ever had. I was planning a trip back in April to take my family somewhere tropical, but I had to cancel the reservation. I cancelled before 24 hours, it's now August and every time I call, they say there's nothing they can do, to contact my bank. When I already called so many times, shown proof of the cancelation and email confirmation and they still can't do anything due to Booking.com's policy. This website is such a scam. DO NOT USE IT. SAVE YOUR MONEY. Waiting 4 months for a refund is outrageous and their customer service agents are rude asf. This isn't even worth 1 star.

I booked a room through Booking.com for a night. We were going to a concert and just needed a room to sleep in, so we didn't have to drive back to our town which was a couple hours away. Didn't need anything fancy, but wow!!! The motel looked like the type of motel that looks like it rents its rooms by the hour. I should of known something was up when I went to check in and I was told to wait outside because the police showed up for another customer prior to me. They had seen their room and were calling the police because the lady in the front would not return their money. They had booked through Booking.com as well.

This booking site is really doesn't show which route requires visa and recently I had booked for flight and last minute while check-in airlines is telling he can't as he needs visa while transiting European cities and Booking.com is not ready to book new ticket and no refund too and unfortunately after waiting for 4 hrs in the night in the airport he has to go back and unfortunately as he has to return to his work in Toronto. We had to book tickets with other agent who clearly mentions about visa details required for countries and Booking.com is not able to see the tickets which we booked with the other agent and even customer service is so horrible. It's difficult to reach and I would really go to the consumer court as the price of ticket is ripping off our life.

Normally use Booking without problems but in this case the merchant cancelled our room then days later charged us for the room THEY canceled. Wrote and called both the merchant and booking who both agreed it was an error on the merchant's end but the merchant refused to return the money they stole from me and Booking did not help. I’m out money and they don’t care. I highly recommend going elsewhere to book your travel.

Booking.com has terrible customer service and questionable practices. I was sent an email after booking a hotel in Hawaii through them. The email asked if I wanted to upgrade my accommodations. After clicking on the link to check it out, my reservation was “upgraded” to a room that only had a partial ocean view (I had a full view originally). I was then charged more money. When I called Booking.com, they cancelled the reservation and then wanted to re-book at a higher rate. When I asked to speak to a manager (at least a dozen times), the customer service representative just kept saying NO. I will never get involved with them again. You can’t trust the links on their promotional sites. Seems like a scam to get a higher rate closer to the check in date. I researched other complaints online and it seems Booking.com rarely takes responsibility for reservation problems they create for travelers.

Please do not book with this company!!!! I made a mistake yesterday with hotel reservation dates in Paris. I immediately realized this and contacted Booking.com within minutes of confirmation. I was told they couldn’t do anything but hotel might be able to help. I contacted the hotel. They were totally agreeable to the change but said the reservation was through Agoda not booking.com. They told me to call Agoda. I called Agoda who told me Booking.com had to make the change. Well, you probably already know that I have gone around and around with Agoda and Booking.com for the past 24 hours. They still won’t change my dates. FYI: Booking.com is a partner with Agoda, Kayak, Priceline, Open Table and more. I plan to never use any of booking.com partners again. To be associated with this terrible company does not bode well for business with ANY of their partners.

I finally got the refund for unused second day, would like change to two stars if possible.

I have been charged can$1000 for a booking I cancelled directly with the hotel manager. It is a scam. If you need to book a hotel go straight to their website. You'll get a better deal and more honest results.

I booked a hotel and the hotel denied our check in and charged us and Booking.com did not help at all and did nothing about it. They did not respond to my emails or give me updates on my issue. Never using booking.com again.

You pay for reservation protection and then 15 minutes later when you need to REDUCE your stay by one day, YOU ARE DENIED. This company is a scam. Their insurance is a SCAM. Do not use! They are horrid.

This has been by far the worst experience I have ever encountered with a customer service department. I have been trying to get a refund for a booking reservation I cancelled over a month ago. I did not stay at the hotel because it was disgusting and the service was terrible. However, I have not been able to get a refund for the reservation because I have been given the runaround by Booking.com and the Wingate at Wyndham hotel in Shreveport. I am extremely disappointed in their customer service. Because of this I will NEVER use Booking.com again to book any type of travel reservations.

They booked a hotel that was under renovations! Construction, noise, dust, all of it. Even the manager contacted them & told them to give me a refund & they didn't. They said they would, but just didn't. I will NEVER USE THEM FOR ANYTHING AGAIN. AND I TELL EVERYONE WHO'LL LISTEN; DON'T USE BOOKING.COM. THEY SUCK!

I called Booking.com regarding motel we reserved thru them that was not fit to stay in. The place was dirty. We reserved the room for 2 nights but left after one night. Motel management put us in a room that had holes in the wall from being hit with fists. The next room wasn't made up and 3rd room the comforter had urine stains. I contacted Booking.com customer service and rec. an email from them stating that they contacted the motel and was told that they rec. no such complaint. They said they wouldn't refund even the $ for the night we didn't stay. Don't use that site for booking.

Booking.com charged us for 3 days of car rental for a car we could not rent. Despite all parties knowing our flight was delayed, upon arrival to the 24/7 Thrifty counter we found it was abandoned along with several irate customers. I couldn't contact Thrifty as advised by the email. Tried contacting Booking.com numerous time, finally learned 2 days later the reasons why they wouldn't respond to us was because their phone and computer systems were down. Advised at that time I could get a partial refund if I faked booked another car on Day 2 or wait until after Day 3 to submit a claim for full refund. Received an email today refusing my refund request because "terms and conditions we mutually agreed upon." Never trust them!

Booked a room at the Aloft hotel in Dallas- less than 15 hours later, I was notified our meeting schedule had changed and I needed to adjust the check-in to a day later. First contacted Booking.com, absolutely NO RESPONSE. Then tried the hotel directly and was told it had to be done thru booking.com. Again tried calling, emailing AND online chat, with booking.com- STILL NO RESPONSE. After trip was completed, still charged for unused room (and booked room at different hotel), and still no response. Also have received several "tell us about your stay" emails- indicating they have not even bothered to follow-up on my previous calls or emails. Will never use them again, nor would I recommend them for any reason. Their lack of communication and customer service does not make the 10-20 dollar a night savings worth it, especially if something goes wrong. Book directly or try another service.

Tried to rectify the price difference but without luck. Quoted $132 charged $163. Company admitted to a discrepancy but would not credit back the difference because I could not provide a screenshot from a day prior.

I booked a room at a Quality Inn. When I show up the hotel could not find the reservation so I purchased the room at the hotel. The next morning I was charged an additional fee for a no-show. They had the right city wrong state. Would not refund my money. Booking.com said the hotel was responsible. Hotel said it was Booking.com. They would send me to one service department to the next. In the end, I was on hold longer and longer until they flat-out told me they would not be responding to my calls.

I booked a room in Windsor and unfortunately it was the worst experience because they charged me twice and when I went to check in my room wasn't the one I expected and I'm feeling so Uncomfortable to book anything again by Booking.com!!! Never trying again. Not even a one star but whatever.

This is the worst experience ever! I booked with Priceline and cancelled on time through Priceline and still was charged! I provided proof of cancellation and still NO HELP AND NO REFUND! It’s been a month now! When I called they acknowledge that I cancelled on time, but told me I have to go through their third party “Booking.com” and even though I booked through them they could not help! I’ve sent them my email verification “proof” when I cancelled the reservation and you would think that would be enough! They do not want to admit their wrongs and they will do anything to not pay you!

Unscrupulous. Rejected the review I posted on their site. Here's the most important parts of my last email to them: So I see that I've been refunded $60.82 on my $334.88 booking. So is that it? I cancel less than 12 hours after making the reservation, I email to multiple contacts and try to call multiple numbers repeatedly, but am never able to reach anyone. Twelve days after I started trying to reach Cozystay to cancel I get an email asking me if I stayed at the hotel. And after all of that you sneak $60.82 into my account with no notification and hope that I'll be satisfied? Wow.

We had a booking last weekend. We reached at the hotel at around 10 PM and they said booking was not there. When I called Booking.com customer care, they handled very badly and sending wrong info to me. We were there at midnight in a new city without accommodation. The hotel was cancelled and they mentioned after 1 hr of customer service calls with some incompetent poor communicator that they cannot book the hotels. This is a scam and I don’t recommend this as they put my physical safety at risk plus the mental issues caused due to that.

When I was booking a trip to go to New York, I went to Booking.com. We only saw one hotel (It wasn’t their fault because we booked late) so We booked it. It was Luxuriously Camping in a tent for 1 night. It was around 350$ a night. So I thought that is very expensive for a tent. So we called the business of the tent. They said it was actually about 100- 200$ a night On their website. And booking.com did not give us half the money back. They are trying to scam us for more money and not doing good for the businesses. I recommend Expedia or another booking website that doesn’t scam you for a lot of money. Think if this is too cheap, expensive etc. Booking.com is NOT The booking website you need.

I booked a room for work, for the same night, with no cancellation fee on the Booking.com app. I immediately realized after the reservation and getting a GPS route to the Best Western Hotel, that the hotel was 2 hours away from my location after working a 14 hour day. I went into the app and it gave an option to cancel but would not confirm the cancellation. I called booking.com at 888-850-3958 and Jeami, June D, informed me that "the reservation was cancelled" and "it is ok to book another reservation". I ended the call and booked another reservation through the app. However no refund would be issued by both Best Western Lodge at River's Edge in Orofino, Idaho (who charged a full rate for a "no show", because they are firm on their policies, no cancellations within 24 hours). And booking.com would not issue a refund of the $183.59 for booking.com's customer service representative mistake.

I've been Booking.com customer for a couple of years. Because my exam date changed due to the testing center technical issue, I cannot check in the hotel in time. I would like to reschedule my check in time, their customer service and the hotel customer service pushed me to the other side to reschedule the time 4 times. I wasted my whole morning to talk with the Booking.com customer service and Sonesta Simply Suites Chicago O'Hare Airport customer service without any actual assistance. It turns out I cannot get my money back. They totally lost the reputation from my side through this unpleasant service. Don't book anything on Booking.com if you are planning on anything.

I rented a vacation home in Incline Village for a vacation with my first grandson - who is 8 months old, my daughter and her husband. It was our first vacation together. I booked a vacation home near Incline Village with a hot tub and sauna. I paid and got a confirmation 6 weeks ahead. I arrived alone to check in at 4:00 (my check-in time) and they were not finished cleaning. I went away for 15 minutes.

I booked a room for two nights. The site is by design, difficult so they can keep you from canceling. False commercials say you can cancel anytime. I couldn’t cancel on site so I called the property who said I couldn’t cancel with them. The hotel tells you to go back to Booking.com. It’s crazy complicated. They charged me $529 for a room I didn’t use. You don’t need this middleman stealing your money. Avoid at all cost.

I thought I used the Doubletree hotel website to book a hotel room but later found out it was through Booking.com. The service fees and taxes were 1/2 of the cost of the room for 2 nights. So I ended up paying a third more. Will never recommend using Booking.com!! Price gouging at its finest!!!

I have been a customer with Booking.com for over a decade. In the past, they were flawless but my recent experience has proven their service quality is deteriorating. For one thing, they sponsor hotels with shady business practice. No hotel should be allowed to charge a safety deposit for probable suspicion of damage to their property. We are on the hook for this charge and have a burden of proving no damage was caused by us. The hotel has our credit card information and can submit such damages through that channel. The same goes for car rental companies. Also, I used to like their ease of cancellation but now cancelling a car rental for me became like pulling wisdom teeth, wasting a few hours of my time over three days. Their customer service has also become impersonal providing shoddy scripted answers.

Booking.com has been hacked twice compromising our credit cards. We still remained loyal to them. This last interaction has changed that. We booked a hotel that we have stayed at before. This time we were informed by family members who we were going to visit had covid. We cancelled and were told no refund. The hotel can't do anything because we booked through a third party. (Booking)...we cancelled 4 days in advance... booking.com service sucks.

We booked our rooms for Holiday Inn for our daughter’s softball tournament and the tournament was canceled bc it was going to be 110 degrees. Holiday Inn Manager approved the cancellation and Booking.Com refused to give us a full refund. They are trying to charge us a $200 cancellation fee. We thought we were directly booking through the Holiday Inn website and Booking.com deceptively posed as Holiday Inn. Bunch of scumbags!!! Holiday Inn manager advised us to contest the charge with our credit card and WE WILL get ALL of our money back!!!!

Canceled a room when I arrived at the property because the pool was under renovation. The hotel approved a refund but Booking.com did not give the refund and would leave me on hold for 25 minutes and then hang up on me. Horrendous. I will never book through booking.com ever again.

I booked a flight through Booking.com on March 24th from Brussels to Barcelona and a return flight from Barcelona to Paris. My flight to Barcelona was satisfactory but my flight to Paris was canceled. Booking.com is responsible for my refund and after countless attempts they continue to deny their involvement since 5/3/23. This company is not to be trusted. They owe me $373.98.

We reserved a hotel room through Booking.com to visit our freshman daughter at the University of Kentucky for parents' day weekend. Months after booking, at the last minute, booking.com cancelled the reservation, offering no reason. They did, however, offer an "alternative" place to stay, that cost three times the original place, was much smaller than the original room and was further away from where we wanted to stay. Stay away from booking.com!

Tried to rent a car and when I got to the counter the price was 50% more than advertised. When I didn't agree to the higher price the rental was cancelled but Booking tried to say that I cancelled it and since it wasn't 7 days before the rental they would keep the entire amount paid. I tried to contact them and couldn't find an 800 number on their site so I used their online customer service form. A day later I got an email saying they couldn't discuss it with me directly for "security" reasons, but gave me an international number in Amsterdam to call. As if I'm going to spend $1 a minute to be put on hold and given the runaround. My bank said that I satisfied my attempt to reconcile. Definitely an eye-opening lesson on how deceptive some of these companies are.

Booking.com failed to cancel one of my reservations so I was charged a no show fee by the hotel even though I canceled within the allowed time. They even confirmed with me. I submitted bank statements showing charges and invoices multiple times. 2 months later they are still telling me in 10 days my request will be processed. I have to call for updates and each time I get a new person who tries to tell me my claim isn't valid until I push the issue and make them actually look into the history of the claim and every previous conversation I have had. Booking.com's rates are not much better than going directly through the hotel. Save the hassles and spend a little more more better service.

Had a cardholder call in complaining about a foreign transaction fee on his credit card account. The fee was the result of a Booking.com charge. *BEWARE* - Booking.com is a company out of Amsterdam, Holland and bills out of Great Britain. If your credit card imposes Foreign Transaction fees, and if you use booking.com, you are not going to be happy when you receive your credit card statement. You have been warned!

Booked a room June 26 for July 1-5. They made the reservation but never booked an actual room...so we had to shorten our stay because the room we were able to find was more expensive. Can't find a complaint department or even a phone number to contact them because they are based in Amsterdam. I know of 5 other families from the same area that this happened to this weekend... bottom line I'll never use them again because they can't be trusted to get the job done.

I booked a house to rent from July 4th to July 7th 2023. I paid the $800 security deposit but discovered a total of 4 payments at approx $800 each, were taken out. I messaged the renters and sent screenshot of bank statements. I received no response. And as of this morning the entire conversation is erased. My bank this morning confirmed I was scammed. I have had to cancel my bank card. Have no access to money until new one arrives. In addition to multiple security deposits, I had to cancel holiday on way up due to family emergency. So I lost $1149 for house (no refund given) plus 3,200 in security deposit taken. A total of $4,349 lost for a vacation I never got. I also tried to contact Booking.com. I can not. There is no record of my booking so no way to contact administration. Everything has been erased.

I wish I had read the reviews prior to booking my flight, but I fell victim to the advertising. My flight was cancelled and the money was immediately refunded to Booking.com. I contacted Booking.com and they told me I had to go back to the airline. I did and the airline told me Booking.com does this all the time and wished me luck getting my money back. I have already contacted them 4 X's. They will not refund my money. They have it, but won't give it back. It's a SCAM. Do not fall for it. I'm surprised I haven't heard more about this from the media.

Should be ZERO.ZERO! An absolute nightmare to deal with! I booked through Booking.com in March 2023 for a property in Cable Beach, Nassau Bahamas. After months of back and forth with payments, booking additional services, etc., I was informed on July 5th that the home reserved for my trip on July 15th was not available. They seemed to have overbooked was the response. How could this happen after dealing with Jason in their office? I even received the Check-In documents for access to the property and then this? I immediately contacted Booking.com who quite frankly was useless in resolving this issue. I will have a separate negative review later.

I was traveling last week, and had no access to internet or email, except via my cell phone, slow and intermittent. I booked a hotel room through booking.com because my travel arrangement was cancelled while traveling and I'd have to stay an extra night in Portland. On the cell phone, booking.com said no charge would be made for the hotel until I checked in. Based on that information, I made the booking. The travel company later informed me I would be provided with a free hotel, so I attempted to cancel. There was no way to do this while still traveling, because I couldn't get to my email to contact booking.com or anything else.

I rented a car with insurance for my husband on Booking.com and when he got to his destination there was no record of his rental. My husband had to rent a car again so we paid for the car twice, and now our credit card is fighting with them to have the original Booking.com charge taken off (because there was no car resulting from that charge). I had printed out the section on what he'd need and he had all his documents in order to rent the car when he got to his destination. This is the first time we used Booking.com and it will be the last. BUYER BEWARE. There are plenty of other sites to purchase trips on. STAY AWAY from Booking.com.

Booked Nelson accommodations. Search engine picked Nelson, NZ - not Nelson BC. Tried to cancel Booking ** up via online and customer service - they pointed to NZ client to fix. NZ client points to Booking to fix cancellation. Caught in corporate salute run-around. DON'T USE BOOKING.COM.

Booking.com host cancelled my stay the day before arrival. They found me replacement properties that were "available" but weren't really. I spent 8 hours plus on the phone during my vacation to find a place to stay when I landed on the mainland. My reservation was cancelled 4 times in 4 days by booking.com. Every time I would call to fix the issue I talk to a new agent. I would have to repeat myself over and over and they don't take notes or listen so they asked why I cancelled the place when I did no such thing. They said they would reimburse me a thousand dollars if I stayed at place they recommend so I did. When I sent in all the invoices and proof of what was promised they refuse to give me the said refund and said I could be refunded a $169 instead of the promised $1067! Worst company I have ever dealt with. Do not use them or trust them. They will surely steal your money!

I booked one time with this online booking site for a stay at the Motel 6 in Amarillo. The stay was one of the worst hotel experiences in my life! The room was NOTHING like the pictures, there was something seriously wrong with the flooring, the sheets weren't changed and there were people fighting all night outside. After driving over 1000 miles the last thing I needed was a terrible hotel experience. I notified the hotel and Booking.com of the issues. Booking.com claimed that they were not responsible for the refund and instead gave me a credit in the form of EU currency! I did receive an email from the motel and they offered HALF of the refund and stated that booking.com was responsible for the other half. I emailed, called and messaged booking.com and got extremely poor customer service and nothing was resolved. There was absolutely zero accountability on the part of the booking.com agency.

In May I made two separate reservations through Booking.com for a hotel in Barcelona, intending to pay upon arrival at the hotel, as indicated by the payment options presented during the booking process. However, upon my arrival at the hotel, I was informed that there were no reservations under my name. Arrived a foreign county in the middle of night and I was informed my hotel reservation was cancelled! To resolve the issue, I immediately contacted customer service at Booking.com and I was informed that my reservations had been canceled (without telling me) because I had not paid at the time of booking. That was in direct contradiction to the options presented on their website, which clearly indicated the possibility of paying upon arrival.

Booking is a horrible company. They have phone support but it a computer repeating (Please enter your booking number) Over and over again even after you enter the number. Then I found another booking.com website that said they have 24/7 customer support by phone. But they don't list the phone number on that page or on any linked pages. Dishonest company I assume from a dishonest culture and country. If I was you I would skip The Netherlands. They must think their customer are stupid.

My nephew from Australia book a rental car at booking.com for Alamo car rental company in in Washington, DC, USA. In June 26th, 2023, He arrived and already paid full price $900 to booking.com by debit card. The day he pick up a car, Alamo said it wanted a credit card to put in the profile, but my cousin only use debit card and Alamo doesn't accept it. So he had to paid a higher price to rent at a different company.

There is NO WAY to contact these clowns for help with an issue with your booking. NONE. No email, no phone, no help. You are screwed if you have any issues, which I did. There are so many other companies and better ones to use that you really need to avoid this **....I will never use them again, guaranteed.

Booking.com is a large corporation based in Amsterdam. If you have any trouble, it is impossible to have the email address or to talk to any boss from the corporation. Phone calls are answered in Asia, with people that act as robots and cannot help you. I had 2 major mistakes with both Airflight and Hotel and I could not find anybody to complain and/or discuss what happened. I was even charged for a service that I never had. You really see how a Corporation cares about the clients in time of troubles. Try to have any "boss" or an email from Booking.com. Avoid if you can.

These people do not give refunds when they promise to give them. We were given two different receipts with two different charges, and Baymont hotel charged us the highest amount. There was no explanation as to why there were two different amounts charged. We tried contacting the hotel and booking about the refund that was promised to be sent back via check, and no one provided a refund for the junk fees. I never recommend Booking again because they did not resolve the refund issue as they promised when we spoke to them.

The worst experience ever. Will never use them again. Biggest scam I have ever seen. They took my money for a hotel and promised to give back. Had all documentation confirming to give me my money back, etc. My bank said they could not do anything since not in US and kept denying what I said was true even though I had documentation from them cancelling my stay. When showed up at hotel they had no power and was renovating. Booking. com walked me through to help me get a refund or so I thought. All they do is tell you what you want to hear then it never follows through. Never got my money back and been fighting for few months now.

I booked a cottage through Booking.com. I never received a confirmation email. I tried to contact company numerous times through email and phone calls. The emails were automated as was the US phone number provided. All it kept asking for was the confirmation number which I didn't have because of no email. I got my cc statement and these people charged me for a rental I never used because I never got an email. I am now disputing this charge. This company is out of the Netherlands, DO NOT USE THEM. THERE IS NO LIVE PERSON YOU CAN TALK WITHOUT MAKING AN INTERNATIONAL CALL.

I’m a host, on Friday booking sent me an email confirming a guest reservation. They never told me I have to charge to that people on the check in. Booking didn’t ask for credit card info. Customer service is a nightmare. That people slept for free at my house for 4 nights and left my place a totally mess. Nobody give me an answer! Is unrespectful service. They play with people and never resolve the mistakes they have. I Don’t recommend them At all. Is the WORST EXPERIENCE AND SERVICE!

We booked airfare through this company for 3 people and purchased the insurance for protection because anything can happen. When we had to change plans and drop a traveler off due to a cancer diagnosis with her dad, we had to jump through HOOPS to get the reservation canceled. Their website still to this day doesn't reflect the changes we made. Had to call them 4x to get confirmation of the new reservations and the changes we made. AND they charged us more to make the change even though the flights we booked were cheaper than the original ones we purchased. When we finally got the confirmations by email we filed a claim with their fraudulent insurance company they use XCOVER.COM. Our claim was denied after 5 days because the medical reasons didn't fit the criteria. I will never ever use this company again. And I will give every review I possibly can to keep people from using these two companies. You will lose money

I am using Booking.com for many years and never had any major problem until this year.nI did the reservation for a long trip in Italy and soon after I found on my CC a charge of 6K Euro made through them but not on my account. First major problem how to contact them because you can complain only about a specific reservation. When finally I log a complaint even if I called many times I never did not receive a resolution nor a cancellation of the charge, hopefully the CC was more professional and cancelled the charges. I will never trust again Booking.com. Second incident in one of my reservation I asked for parking and Booking said that they passed my request, but they didn't say that the hotel is requiring a private message about this; therefore I end up in a very busy Italian city without parking.

I used Booking.com to book a small home in Oklahoma City. I booked the home 4 months before my scheduled arrival. I received confirmation from them at that time. I tried several times to contact the owner before arrival but got nothing from him nor Booking.com. After arriving in Oklahoma City, I was waiting for the code to check into my lodging. I received a call from them one hour before supposed check-in that I had no place to stay and would have to find other accommodations. After multiple calls to customer service, constantly repeating my reservation confirmation number, they said that they would find me a comparable home like the one I originally reserved and paid for. Nothing but lies. They provided me a list of hotels and said that my original payment to them would be credited back and I would have to cover the hotel stay and would have to pay any extra charges.

I booked a flight for myself, my husband and daughter 4 months in advance to Italy through Booking.com. Starting about a month out, booking.com informed me that a flight had changed and would I accept the change. I responded yes, I followed up by calling, and the customer support on booking.com was just awful. They kept telling me they would update my booking, which they never did, then they kept telling me that there were no more flights available, they would have to cancel my flight, even though when I called the airlines directly they said there were flights and they would give me the information to give to booking.com.

Don't book through these 3rd party sites, they charge you 25-30% extra then charge the hotel a commission so not only are they charging you more they are charging the hotel for you to book on their site. One reservation they are making anywhere from 75-100.00 extra on the room and passing the cost onto you and the hotel. Call the hotel directly, they would much rather give you a cheaper rate than deal with Booking.com. This place scams the guest and the hotels.

Be aware of Booking.com, it's a big scam with apartments using the website to offer services, then cancel them a week before your arrival leaving you in limbo. The other sad part that booking.com has no alternative system to offer or a new reservation to cover your back. This is a very cheap company with customer services reps that act as managers, dispute department, and other so they can just kill your case in one phone conversation so they can save money. As a loyal customer, I had just been cheated in reservation price differences of about- $1200.00- that the company rudely told me to cover. I used booking.com for over four years, but it wasn't nearly a good experience and I just wanted to share this experience with you all so you can be careful. Feel free to ask me if you need more information. Thank you.

Booked a month in advance, arrived and found out Booking.com never sent the reservation. Tried to move us to a 2 star ** far away. Had 3 kids in the car waiting for me to resolve the issue. Also gained $70 in international calls so the clerk at the desk could help the booking.com agent spell Arlington. Will never use them again, wish I could score lower than a 1 star. Hotel was great though. 3rd time staying in an Aloft by Marriott. Best beds I've ever slept in.

I have used Booking.com in the past with no problems and found excellent accommodations. I recently was making a reservation for December 2023, at the time about nine months before our stay, and unintentionally selected the wrong rate. This is important because I have an incurable disease and am never sure if I still be able or available to travel. I realized in minutes I had unintentionally selected a non-refundable or changeable rate. My fault and no excuses. I contacted the hotel and Booking.com immediately to rectify my error. The hotel said talk to Booking.com and Booking.com said to talk to the hotel. (A run around by Booking.com as the reservation is not in the hotel's reservation system.)

Through Southwest Vacations' partnership with Booking.com, I booked The Notary Hotel, Philadelphia for one night. The reservation was for one night, 2 Queens. When we checked in and got to the room, we found 2 Doubles. This was for a girls' weekend and we were to share the beds. We specifically booked 2 Queens for comfort, yet got Doubles. When I called to ask to switch rooms (and get what we paid for) the front desk said they could not accommodate the request. Bummer. Not sure who is at fault here, but it's not the consumer. A reservation should yield the correct reserved and PRE-PAID room!

This is my first experience with Booking.com. Terrible experience and I no longer trust the site at all. 1st room I tried to book wrote back the next day and said the room wasn't available for the dates. Lost a day. The next room was listed for $2,000 and when I went to reserve it was $2,700. What a bait and switch operation.

I had used Booking.com for years. But for the 2nd time, I booked a motel that was not the same as in the Booking.com pictures. I reported this to them before and again today. Of course, when I arrive at these places, they are rundown, and they are NOTHING like the Booking.com pics. But, I am still charged a cancellation fee when I arrive at these dumps (realize I have been duped) and then, try to cancel. There is NO accountability on the motel/hotel/stays part and there is NO accountability on Booking.com's part. Just a cancellation fee for me - I guess I was supposed to overlook it. They usually try to contact the motel/hotel/stay but, if no one answers the phone, they email them??? In the meantime, I am out a lot of $ and I have to double book in order to find a clean, bug free, non-trap house place to stay. Really????

Absolutely disappointing service at Booking.com, will never ever again use this site, nor recommend to my friends and business partners. Company does not take care of its customers at all. Unable to find solutions to disputes, unable to help, unable to listen. Took me 4 days (hours on a phone) to go through the booking issues, explaining again and again the same thing, where they state that they record the conversation but they sound like a broken record every time I called them. Useless customer service as they do not do what customer service is supposed to do - HELP YOUR CUSTOMER! Don't waste your money, any issue with your travel plans - you're screwed as you will never get your money back.

I reserved a room with Booking.com, for four nights, non-refundable. The instructions said "check-in after 3pm" so I messaged ahead that I'd be there around 11pm. The reply message said he would "try to accommodate." I arrived at 10:50 and not only was the manager unreachable, but the room was already occupied. Interesting. After many attempts, I got a message back that he'd waited until 10:45 and thought that long enough, marking me a no-show. When I reminded him that I'd said 11, he cancelled all four nights and kept the money. This was "Arlington's Apple" in VA, USA, btw. So clearly, booking.com didn't vet this dude.

We booked our property 20 days in advance through Booking.com as it's a trusted site. However when we reached the destination the owner of the property cancelled our booking and we were on streets for 7hours with no food and we kept contacting booking.com. At first they promised us to compensate by providing us a stay nearby and we waited several hours and later they declined to support us especially Kurbhan ** and Ray from booking.com. How is it a fault of the customer? We book in advance and the owner just cancels the booking and the trusted third party site doesn't even bother to help. Being stranded on the streets was not cool. The prices were high and there was no availability of the hotels in good locality. Horrible experience and worst customer care by booking.com. Never trust this site.

My husband and I drove 5 hours to DFW to our hotel that had already been booked through Booking.com. When we get to the location they couldn’t find our confirmation. We calling booking and they were rude from the beginning. Some lady named Juvy hung up on us instead of helping them. We were hung up on 5 more times. When they finally sent a replacement hotel for us it was a hotel 7 hours away from us and said that’s all they can do. WORST SERIVE EVER. Will never ever use again. Had to call the bank for a fraudulently charge. DO NOT USE THIS.

I travel all over the world and I've stayed in some low end hotels. What really bothered us about the Herruaurra VIP was the false advertising and paying for for something that did not match the description. Something is very, very off about this hotel. The thing that really bothered my friend and I, was it states it's a VIP and has a sustainability status, no way, no how, is it an environmental aware property and it's certainly not VIP. I would be disappointed in Booking.com if: 1. This property doesn't get a careful and thorough review by you. 2. My review does not get posted. 3. I'm very disappointed I didn't get a FULL refund for both days.

I've been using Booking.com as a host for some time, but a recent incident has seriously shaken my trust in the platform. I had guests book my property through Booking.com who failed to provide adequate identity verification. When I raised my concerns to the local authorities, it was discovered that these individuals were thieves. This was a highly distressing experience and has raised significant concerns about Booking.com's verification process. Despite my report to Booking.com about the incident, it appears that no action has been taken to limit or remove these individuals from the platform. I am yet to receive the payment owed for the reservation and the support from Booking.com has been extremely disappointing.

They advertise free cancellations don't believe it. There are many instances that this is a scam and will charge you for a cancellation. I will never use them again that's for sure. They charged me even though I have an email confirming the cancellation.

Reserved rental car at Chania Airport, Crete/Greece. First time it automatically picked a wrong airport. Second went through but on arrival, there was no Exer rental car office or booth. No one met us despite pre-arrival promise from email, and flight number was provided. Complaint was made. Five different individuals responded without refund resolution. Online system automatically filled pick up and return time to be 10:00 am, and 10:00 am. It is a joke. Booking.com sucks, yeah!

I had to return to the United States from Malaysia earlier than anticipated. Understandably, Booking.com was not able to adjust my flight dates so I accessed its app and searched for a one-way ticket back to SFO. When prompted, I requested business class seating. The first leg of my trip was business class (from Penang to Kuala Lumpur) as I had purchased. However, when I arrived in Kuala Lumpur, my flight to Tokyo was economy class. This leg of my trip was approximately seven hours. I spoke to different representatives both at the airport and at Booking.com. No one could explain to me why my seating had been changed to economy.

My wife died January 4, 2023. Our son and family wanted to honor her love and proceed with the wedding. I notified Booking and request some changes in flights and refund of her airfare. They switched me around customer service until I reached the flight desk. I sent the death certificate required and called to arrange the changes and refund. Since I did what they asked I’m entitled to be refunded for the cost of her ticket. They have never contacted me after many hours on the phone and promises to follow through.

I rented a car using Booking.com. When I got to the airport thrifty was not at the desk so it refer us to Hertz’s, they had no cars available after already taking my payment so I had to spend another $300+ at Avis. When I called for a refund they refused to refund me. I will never use them again.

I booked air ticket, hotels and car rent through Booking.com on 25th April for Tulip Festival at Abbotsford. Ticket Details:10 May 2023 6:00PM Edmonton to Abbotsford. 11 May 2013 7:25 PM Abbotsford to Edmonton. It is a round trip ticket. I received the itinerary from booking.com. On 10th after reaching Abbotsford, I got a text for check in when I was sleeping. when I opened at 6:30am, it was a shock that I should board a flight in 30 mins. Yes, you read it right the airline changed my schedule without informing me, it was 7:00am instead of 7:25PM on 11th May.

If I could give it a zero I would. Customer service barely speaks our language. Unable to communicate clearly and timely because the call center is in India. Which it all brings me to my experience with this company. Paid entirely for my tickets for checked in luggage with proof of what's included in my flight and last minute I had to pay if for it again at the airport, all because some incompetent agent forgot to include it on the breakdown. After hours of talking to several dept., Mind you all in India, it came down to the customer is not always right at all in other countries.. God bless America..but please hire your own people!! My advice, don't bother going 3rd party, go straight to airlines!

The site shows a flight being available. I went to book flights for 4 people. Entered my credit card and then got a message the flight booking couldn’t be processed. Fine. BUT booking.com still out a hold for the fare on my card. We’re talking almost $6000. Sure they emailed sorry about that - were processing your refund BUT it will take up to 10 business days to clear my creditcard!!! So now I’m screwed as I can’t use my creditcard to book new flights as the funds authorization hold will take over a week or more to be cleared!!! First and last time I’m booking flights with them. Expedia seems to be the only reliable site and will continue to use them.

I used Booking.com for the first time ever. Heading to Rome 2 days before a cruise. A lot of hotels where I wanted but went with hotel Amalfi. Showed on booking.com airport shuttle (free), so I booked with them, mainly for this reason. Book our 2 nights, can't cancel without monetary penalty, look throughout reservation and no transfer info. Contact hotel, they blame booking.com. Contact booking, they say hotel. It was on booking.com website, I TOOK A SCREENSHOT. Ofc, Booking.com is NOT honoring it, nor can you find it on the website. It conveniently disappeared, but I have screenshot proof.

I'd booked a stay on Booking.com, everything was confirmed. However, upon getting to my destination I was left out waiting for over 3 hr. Not only myself but my 9 year old kid as well. I called booking.com customer service and was told that they had to cancel the reservation and that I can find an alternative hotel and they will pay the difference in whatever I pay reflective of the stay that I'd first booked.

Firstly Booking.com is not a scam. We paid for reservation and got into place we booked in Toronto. What I would say is reviews are not accurate regarding cleanliness of linens and property. As well property hallways smelled like trash. So look closely at pictures. I gave a place with rating of 8.9 a 7 I sent pictures of filthy bed frame to booking and review was not published. FYI I did delete the pictures of the bed frame but I still had receipt. I tried to upload a picture for proof I had a booking but the picture was too big.

I will NEVER use Booking.com again. I booked a car for a trip in the UK over a month in advance. A couple days before my trip I confirmed my flight number and received an email confirming that the rental car company had been advised and everything seemed great... Until I showed up upon arriving to the UK and was told they had no car for and didn't know when then they would. I called booking.com whom said they would need to speak to a manager to confirm before cancelling, so I waited 30 minutes until the manager was available.

I booked a property in a very time sensitive situation, by the time the owner arbitrarily canceled I was not able to replace the accommodations. Booking.com did nothing to fix the situation except offer 1/2 the accommodations for basically the same amount. The messages from the property clearly state that they had lied to Booking.com to get away with canceling my stay. Booking.com can not be relied on.

Booked a trip to Lafayette, LA for 4 nights - we got to the Hotel and guess what? Booking.com had taken my money and the hotel had zero record of my reservation - they simply didn't contact the hotel or many any effort to actually enter the reservation with the hotel. Once was called customer service they tried to get us pretty much into a motel in a red-light district area. At least they refunded the money but the experience was very negative indeed. We were thankful the hotel was able to accommodate us on their own, separately from Booking.com.

Will NEVER use booking.com again. Booked a flight to Italy and needed to cancel it due to a change in plans 10 hours after purchasing the flight and booking.com refused to let me cancel without paying $400. They said it was the airline's policy. I called the airline and they said by law they have to refund me since it’s within 24 hours of booking. The airline said they would not and could not charge me but booking.com wouldn’t honor. Booking.com refused to honor and said there’s nothing they can do about it. I tried to ask to speak with a manager or escalate and they said they had nobody to Escalate to. They said I shouldn’t have booked if I wasn’t certain of my plans. Total scam.

I booked a motel in Cape May, NJ on 4/11/23. It was advertised as "pet friendly". I booked through Booking.com. Something told me to contact the motel. On 4/12/23 I contacted the motel to inquire about my reservation for 4/13/23, they told me that the room I booked was NOT pet friendly. I contacted Booking.com and was told I'd be reimbursed within 24-48 hours. I called the motel back and asked them for assistance, they were able to tell me that it appeared that the charge did not go through and I was not charged and they would try to contact Booking.com on my behalf. It is now 2 weeks later and my card has not been credited. I contacted Booking.com several times about my charges, I have not been successful in having this situation resolved.

I booked a vacation with Booking.com to Jamaica in March 2023. I chose CAD funds when I booked and they charged me in USD. It doesn't seem to matter that it was in CAD. As of today, April 27, 2023, they have yet to refund me. They overcharged me $1734 Canadian Dollars. I'm one upset Canadian. They give me such a go around, I'm getting dizzy. I suggest never to book with BOOKING.COM. They are fraudulent.