Booking.com Reviews

In July of 2019 I booked a room in Dallas, Tx using a Booker Reward of $70. I was suppose to receive my credit in 4 weeks. I contacted Booking.com on several occasions. I emailed them a copy of my coupon as I was asked 3 times. Never did I get a response. It has been over 4 months since I should have received my credit. Never will I use Booking.com again and I travel quite a bit and had used them more than once. Deborah **

I booked what I thought was a luxury stay at a property in West Bromwich, Birmingham. I arrived one day later than booked due to a flight change & the property was unclean. The bedding was soiled & I had to change it before getting into the bed. I could not put my case in cupboard as there were 2 single mattresses in there already. The bathroom had not been cleaned & bin was overflowing. The fridge in kitchen had mouldy items within. I contacted Booking.com immediately & it took 3 days for owner to respond. On the Saturday night 2 males had rented one of the other rooms & were smoking weed etc in living room & having a fun time until 4:30am.... Please do not even consider this place. The owner was apologetic but it should not have been left in that condition with a guest arriving. I do have photos to support all my statements.

I had a horrible experience. There is property, but it's a scam may be where it's listed in Booking.com. Booking.com protect the property by taking no action and posting no reviews. Even if I kept waiting 4 hours with my family to get the place I paid for. The owner of the property treats me as homeless, I told him will place a bad review and kicks me out. I end up in the street with my family seeking a hotel on the weekend! Booking.com rejects to do anything or even allow me to add any review about what happens. They didn't take any action on the property or even a single email, Nothing!

I have used Booking.com for the past decade approximately 6 or 7 times per year and never had an issue until they tried to take my money and resell my room from under me... Where I come from, that's called theft! I, along with my family and friends (who came to use booking.com through my recommendations over the years), will all be switching to Trivago! If you want to succeed as a business, maybe don't try to steal money from your customers.

This review concerns car rental in Kyoto, Japan. I am typically very wary of purchasing insurance from sources that are not the rental car agency, as you otherwise have to pay out of pocket and then wait a million business days to refund you, and likely fight you on that. Booking.com misled me. They said I would not have to pay any money in the event that anything happened to the car. It even said on the left hand side of the page prior to confirming the booking that the Full Protection (0 deductible/excess) was provided by Nissan Rent a Car (the original car rental agency). Once you finish paying, however, they tell me I would in fact have to pay the deductible/excess, and that the insurance is provided by RentalCover.com.

I recently reserved the McCormick Beach House in Virginia Beach Va for Thanksgiving Dinner next year. The home was open for those dates so I booked the location, confirmed and had received a message back from the owners stating that they look forward to seeing us next year. I called the owners 1 month later and asked about the layout of the 3 villas that I had booked. When the owner heard this ** woman voice he said that all of the homes would be having repair on them during that time. So I asked, "Oh so they are getting repairs done to the home during that time." Then I said, "But it was already booked, confirmed and had a confirmation number with a confirmation message from you." Them Mr. McCormick asked, "WHAT DAYS ARE YOU STAYING?" I told him the dates and he said, "Oh yeah let me take that down and the house will not be ready on those dates."

Terrible, horrible service, I won't recommend to anyone. I've booked the room through the Booking.com and I've been charged all of the amount listed during the reservation, it was nonrefundable but all the taxes and fees supposed to be included! When I arrived the receptionist forced me to pay the hotel fees in order to be checked in, she didn't even tried to contact the supervisor to find out about the situation, she just said that "if you want you can contact the booking.com by yourself". I called the booking.com customer service, they agreed that all the fees were included, but advised me to pay the fees to be check in, otherwise I would lose my money (non-refundable), and they promised to contact the hotel management and do the refund.

I was over-charged $200 on a car rental. When I contacted the company about the charge, they asked me to send in all kinds of papers and receipts. I did this and never heard from them again. My repeated emails to them to find out what is going on are not returned. It is also impossible to get ahold of them. You call the customer service number and are told to enter all kinds of booking and pin numbers and then are told they have no match. Their live chats is always "unavailable at this time". They always have a 'greater volume of callers than usual' and so are unable to respond to your call. Bottom line, they run you around and then brush you off. Sub-zero customer service. Theft with no recourse. Avoid this company.

Booking.com advertise and sell private accommodation (Airbnb) as hotel accommodation and don’t tell you about this before you pay for the reservation. After receiving your payment, they provide you with host’s requirements and if they don’t work for you and you want to cancel your booking, they charge cancellation fee. In my case, I paid booking.com for the hotel and was informed that this is private accommodation and the host check-in time is 4:00 pm - 10:00 pm. My flight arrives to this city at 10:00 pm and I can’t check in before this time.

Booked a room funds taken from my bank account. When I showed up was not allowed to check in. Booking.com states they didn't charge me the hotel Oyo states they didn't charge me yet the funds are taken they refuse to refund my money. Beware they charge you money and fail to deliver and still want your money!!! Thief in the night.

Please be careful with Booking.com guys. They show one price on their website and hotel charge you different price. I been overcharged by €51 they say it's for extra person but my booking was for 6 people and it's clearly mentioned on the booking and we were 6 people so there wasnt 7th person. I asked them to resolve this matter But booking.com agrees with hotel saying they are right. I will never book with them again as per my experience. They are just liars making you believe they are trying to help you. Every time different person answers the call from customer service and tells you different story and you have to explain to them all over again. Really poor customer service. Me and my family and friends always use to book from their website but after this experience will never do again and will inform everyone I know as well not to trust them.

I am very frequent traveler, and use Booking.com most of the time. Unfortunately, information mentioned about hotels is not always accurate. Last summer, I booked in a hotel based on the information provided by Booking.com that AC is available, and when arrived there was no AC! The hotel itself could do nothing as reservation is not through them, I contacted Booking.com and they did nothing about it and refused to refund the money!!

I made a booking via Booking.com on 6 Nov 2019 for a hotel called Museum 1783 in Venice at EUR170. Free cancellation policy before 8 Nov 12am Venice time. I realised my friend made another booking so we were double booked and I cancelled the booking at 1am Venice time on 9 Nov, exactly 1 hour too late for free cancellation. I immediately informed Booking.com as well as the hotel and kindly requested a refund. They did not respond, only after the second request on 11 Nov did I receive feedback from the hotel in Italian that they will not refund as it is their policy! 1 hour too late and not even open for negotiation. Then when I tried to rebook my cancellation, the hotel was fully booked for those dates so they double money! Booking.com advised they will refund their cost of EUR40, which I received back. EUR170 is a lot of money for South African currency and I find this attitude disgusting to rip people off.

I wanted to cancel due to an illness in the family. Hotel told me they could not help, that I should contact Booking.com. Booking.com replied it was up to the hotel. They offered me a refund of $9.95 for cancellation. In the future I will book directly with the motel, as they will permit cancellation.

We booked through their platform a property in the Maldives to spend the Christmas holidays, paying a deposit of 700 dollars, the owner canceled as a system failure were complete. Without the deposit returned, we returned on our own to book another different accommodation when booking. We contacted this last hotel on our own to confirm the reservation and it turns out that for another "system failure" we were again in the same situation that they were full. On such critical dates as Christmas we called to see what solution they gave us.

In September, I booked a reservation for two nights at the Eisenhower Hotel in Gettysburg for January at a rate of $59 per night plus tax. In November, I received an email telling me that the price would now be $109 per night plus tax. I replied to the email saying that I wanted Booking.com to honor the publicized rate. A customer service rep called me to discuss the situation. The rep said that she would call the hotel to try to have them honor the booked rate and contact me afterwards. Then, I received an email from the same rep stating that my booked rate was still in effect and she apologized for the confusion the situation had caused. “This reservation with the original rate that you have booked 118 (two nights at $59) USD +tax is confirmed. We apologize for the unnecessary inconvenience caused.”

Booking.com is worst website for booking hotels. We have booked Hotel Indie Stays in Mumbai BKC for 4 days. After reaching the hotel, the manager of the hotel refused to allot the room as no rooms were available. Post this after connecting with Booking.com they directly said they are helpless as it was early morning time and we did the checkin on 2nd after 12am. I would say dont ever do booking from this website.. There are multiple other option. INDIE STAYS BKC MUMBAI is also the hotel where I can find many reviews by customers for the same issue. They give the booked room to other customers if the new customer is ready to pay some extra charges to them for the same room.

Made a booking of hotel and a car. To my surprise, I learned that even though the booking was made together for one trip, the car ended up having the date of when I made the booking, rather than the date of the trip (just like hotel). Lady at the car rental said they did not charge me anything for that booking and I need to clear this with booking com. Booking.com happily cancelled the booking on their side AND took the money. In all honesty, this has been the last time I made booking with them.

I used Booking.com to reserve 12 nights and a rental car on my recent trip. All of the accommodations were excellent. There was a minor "glitch" and Booking.com immediately resolved the issue. Personnel were extremely courteous and helpful!

We booked an apartment through Booking.com in NYC for Thanksgiving week. We booked and paid in full in July. The day before our departure, with no notice, we learned that the apartment was not available. Booking.com then told us they were only a platform and took no responsibility for the cancellation. Worse, they will not allow me to post a review of this experience AND the apartment that was suddenly not available is still in their site and able to be booked right now for the cancelled dates. Clearly a scam - ruined our trip completely. Don’t let it happen to you.

My fiance and I went to Myrtle Beach, SC and booked our room through Booking.com. We had a problem so we called them. It was an 80 min phone call. We were charged $293.00 for the phone call. TMobile said it was because it was an international call. We DID not make an international call! How is this possible? I am going to fight this charge because we did NOT dial an international number so how is it that we were charged this astronomical amount? Why on earth would we call an international number?

Used Booking.com twice, first time no issue, second time the location we went was terrible, place had bed bugs. Property wouldn't right the wrong and Booking only wanted to credit me back 25 euros, and I couldn't even talk to a manager in the US. Terrible experience, won't be using anymore!

In September, we booked an accommodation in Platanias, Crete--Athina Suites. When we arrived at the property, the owner or owner representative alleged that we had not paid. We provided our credit card only to discover later that we had already paid. Booking.com required that we provide documentation that we paid twice instead of asking the owner. We provided the documentation. Then Booking.com informed us twice that the second charge had been refunded. We never received the refund. After a number of emails, they asked for documentation again. It has been almost two months and now they are reviewing all my communications instead of making good on the statement that my money would be refunded. Different staff keep emailing me. They don't seem to consult records that they have in their possession.

I had a reservation and after the confermation email, they ask to increase per night rate almost 5 times or ask to cancell it free. Finally I have to cancel my reservation and trip too. So the prices display in the app could not accurate all the time. Be aware on that.

I have been charged twice for two hotels that were supposed to be paid directly to the hotel. I sent all the information they requested 2-3 times. Since every time you talk to someone is a different person they do not read or they do not care about your problem. It can be also that they expect you to be tired of asking for your stolen money. I sent documentation, statements, copies... everything they asked. The solution that they gave was none, they took $157 from my bank account without consent.

If you use Booking.com as I have for many years, please beware and DO NOT SAVE your credit card details in their site. They used this information from my profile and charged me in excess of 7000 Euros. To be clear, this was not a booking I made or tried to make or a late cancellation etc. This was out of the blue, suddenly 7000 Euro+ charged to my credit card. I have no booking and did not try to make any booking. I tried calling their helpline at different times over 5 days - but they are perennially having 'more than usual wait times' & hence can only talk to you if you have a booking confirmation number. Of course, I do not have one because I never made a booking. Writing to them on their site, over Facebook or Twitter elicits absolutely no response. I have been using Booking.com for many years and I am really stunned that they cheat people like this.

Booked a guest house in Edinburgh which on arrival did not offer that which was promised. Top floor, and a 'broom cupboard'... Literally with one bathroom for 7 bedrooms, I discovered. They had said 'shared bathroom' but not for one moment did I think 'shared' to that extent!!! No management in sight, the idea apparently was that because checking in after 4.30 p.m. a guest has to pay an extra FIVE POUNDS - if specially staffed because of 'late' arrival, I could understand the extra payment. I was assured I would have first floor room because of heavy luggage, discovered I was on top floor! Impossible for me to carry luggage upstairs without assistance.

I will never use Booking.com again. I did not know they had the right to not change the date after booking. I gave the wrong month and caught it within 10 min and they would not change. No more booking.com for me. Be aware.

I used Booking.com successfully in the past, but have not needed to use them for the past three years. Then I recently made three reservations on Booking.com, but received no email confirmations. After some searching I eventually found the "Help" page on their website for Missing/Lost confirmations. No problem, they say, we'll re-send the confirmation if you enter your email address below -- except there is no place to enter an email address ANYWHERE on the page. So I went to their "contact us" page and sent them an email asking them to re-send the confirmation; twice. Never got even the courtesy of a reply.

I recently booked a room for three nights in London (October 2019). When I arrived at the hotel I discovered there was no reservation as Booking.com had stopped dealing with the hotel. There were no arrangements for alternative accommodation. Tried to contact Booking for a refund but never heard from them. Apparently, their poor customer service exceeds their reputation. I lost my money and had to find a last-minute room elsewhere. So, good luck with your bookings. Details of the scammy deal: Confirmation number: **, PIN code: **, Admiral Hotel at Park Avenue (03-06/10/19).

I have been using Booking.com for many years! However my last experience was very frustrating and expensive! I was charged for a room we didn’t use and was told it wouldn’t be charged and I’m sorry to say that I was charged! I then called to talk with someone and was on hold for 34 minutes and the phone call was to the UK! I was charged $71.00 for my phone call! Which I feel is unfair when I was calling from the States! Why would I not speak with someone in the United States! I feel that these are charges are unfair to any consumer! Travelers trust this service but are they charging people unfairly!! Please check your travel fees and make sure you're not overcharged!!

I made a booking and within 10 hours the host of the property cancelled and asked me to do a wire transfer direct to their account instead of Booking.com if I wanted to stay there. So I decided to go with a different property. On the second property, after the booking was excepted, 2 days later the host cancelled. This time stating that the room was double book by Booking.com. I will never use this service again!!! First time and the 2 properties I pick both cancelled on me. Booking.com offered me no help in finding a new property and no explanation for either cancellation, which is what their policy is.

Hi Everyone, Please do not use Booking.com for any travel. They share a wrong address to me for a booking made internationally. Upon visiting the location and place I reached, I was surprise to learn that there was no such place. To validate the same, I have all the emails that I sent. Now since past 20 days am fighting with booking.com and all they say is "they are sorry to hear about this, however as per policy they cannot refund me the money." The booking amount is no small amount. It is 30,000 rs. Over and above this, I was stranded on the streets of an unknown country for hours until I could find a new place. Paid a handsome amount for a cheap stay and How I ruined my entire vacation is something I cant even imagine.

I booked a hotel for my parents in India using my Credit Card in Canada. My parents went to the hotel to check in, only to find out that the payment was 'on-hold' and they would have to either show the original credit card that was used to make the booking or pay at the counter before they check in. I called Booking.com and was told that Booking.com is not responsible for hotel policies...I booked using the platform so I should be given all relevant information regarding the reservation. How do you miss such a crucial piece of information that for the booking to materialize the original Credit Card has to be presented? My parents ended up paying a ginormous amount of money because Booking.com apparently 'Is not responsible' for hotel policies. I will never be using Booking.com again because who knows what the hotel policy is that they are not sharing with me and who knows what trouble my family or myself will get into if I use Booking.com.

I made a booking 2 MONTHS ago. Same day as arrivals for unprofessional unknown reason an agent from Booking.com decide to cancel my booking without my approval. They said they will refund me the money they charged me for the booking. It has been 2 months now and I still didn’t get my money back!!! Every time I call and email booking.com customer service the moment they know there is a requested refund THEY DISAPPEAR and I don’t get a reply back. Other than it’s their mistake and it was so inconvenient and cause me emotional and financial consequences but what bothers me more is the unprofessional and carelessness customer services. This is ridiculous. I JUST NEED MY MONEY BACK!!!

Faced with a serious illness of a beloved family member, we and our extended family booked all schedules, flights and prepaid holiday plans upon a confirmation from BOOKING.com and Escape to Exhale in the Providenciales. Booking.com and Escape to Exhale blamed each other for cancelling our "confirmation" after all supporting nonrefundable flights, unchangeable schedules, and prepaid holiday plans were made. Booking.com tried to force us to accept less amenities that we had to have for our family member's health at a much greater cost in a location that would now not be central to the beach where our entire extended family centered their plans based upon our Booking.com "confirmation" at Escape to Exhale.

Booking.com offered a cheaper price, including taxes, so I cancelled the reservation I had made directly with the hotel chain. When I went to complete my Booking.com reservation, the price changed upwards by $18!! I have the screen shots to prove that they offered a price of $49, inclusive but the final booking was over $67.50. I lost my earlier price through the hotel chain and paying them a higher price now. I will never use Booking.com again and warn folks to watch for the bait and switch - totally illegal.

Be wary of booking.com when cancelling. Hotel Agripas Boutique in Jerusalem charged 5 days at $815 because booking.com did not cancel the reservation. The hotel resold the room but would not provide any refund. I cancelled the entire trip.

Booking.com sent me a coupon worth $55 if I booked within a certain time for a certain dollar amount. Although I complied with their conditions, I did not receive the refund or credit. This is bad enough, but when I tried to get in touch with them--I was unable to reach them. The phone number that they provide for service gives a message about being "overloaded" and reps can only be accessed if you have your booking number and pin. When I tried to enter those items--taken directly from my confirmation sheet--I keep getting a message that my "records cannot be accessed," and to call back "at a later time." There is no chat function on the website, and there is apparently no email address either... And so I have no way to contact them. This company is terrible; save your money (and avoid immense aggravation) by using Hotels.com or Expedia instead.

I will never use Booking.com again. Right now I am in a dispute with them over a stay I never went to because at the end of the reservation my session expired and I was not able to see the page with the new email they set up for me. I thought no reservation was made because when I went on their app and typed in my email and date of stay it said "no reservation found". I will never use a site that will not send information to my email. Talk about a scam. Beware. I wouldn't give them a star rating, but had no choice.

We used Booking.com to book two rooms in New York City - reservations made only minutes apart from one another on the same day. Days later, it turned out that we could no longer be in NY on the reservation date. Cancelling the first booking went fine. The second reservation, however, turned out to be non-refundable, however when we booked it, the same exact type of room booked for the first reservation was not available. So the room we booked for reservation #2 was our only choice. Six phone calls (2.5 hours later) Booking.com continued to point me to the hotel and said that we needed ask the hotel for an exception and cancellation. The hotel continued to refer me to booking.com to cancel the reservation. Here we are, going on hour 6 and minute 15 and still on hold with Booking.com. No one will be a human being about this. No exceptions.

Booking made for accom in Singapore March 2019. Completely paid for upfront. Booking.com cancelled booking very early October 2019 saying that it was not legal to host short stay in Singapore. Fair enough.. It is now over 4 weeks later and no refund. Booking.com LIED to me saying that the host needs to pay. Reading their host terms etc it is very clear hosts don't get paid until after stay.

I am thoroughly disgusted with Booking.Com. They advertised a hotel that was so hideous it was like being in a horror movie. I paid for it through their site so I was forced to spend a night there or forfeit all my money. I took photos of the broken, smelly, dirty, run down room and contacted Booking.Com. They said I hadn't paid enough for the room to get any customer service from them. WHAT business are they running exactly? A hotel booking one or a customer service one. I thought I was paying for a hotel booking, but apparently I was supposed to pay for customer service. Is this even LEGAL? Falsely advertise, take money and refuse to even help with a complaint? They are thieves! Don't use them. Contact the hotel directly.

Booking.com went above and beyond to give me a refund when they didn't have to. Severe weather cancelled my flight and the hotel charged me $141.15 fee even when I called them to explain the situation. They were polite and professional and have excellent customer service!

I booked Hotel The Caves near Indira Gandhi international airport for me and my family, when I reached the property at 8 pm they refused accommodation saying that the hotel is already full. It was very very frustrating ???? Me, my wife and kids were very hungry and tired after a long journey, we then stayed at another hotel, City Lite Hotel. The booking was for one night i.e. 03/11/2019, Sunday, for me, my wife and four kids.

My experience: I have booked via Booking.com in order to have a place where I can manage all my reservations. BE CAREFUL. Due to their website bug, one of these reservations didn't appear on my profile and then I didn't cancel it and the Hotel charged me a fee of 450$ for a no-show fee. I sent a screenshot of my account which showed that this booking doesn't exist on my booking.com account, a copy of my credit card charges and talked at least 5h with different senior customer services. They have promised me a recompensation as it appears to be their fault but at the very last minute, they changed their mind and refused to refund me anything and basically hang up the phone on me!!!! THE WORST CUSTOMER SERVICE I"VE EVER HAD. IF in the US these companies can get sued easily. I'm done with these thieves.

You have become an Airbnb site and it will hurt you in long run. I live in a condo block that is being advertised as a hotel. There is no reception or internet as expected by customers. I am continually trying to help your customers trying to check in at an apartment block. All units are individually owned. Please stop this practice.

Had to submit a complaint regarding a recent stay at an terrible hotel with extremely rude reception staff. Booking.com were extremely unhelpful with dealing with the complaint and one blatantly lied to me. When pulled up on the lie they then offered me £5.99 credit. Unacceptable.

I would call my incident as a Fraud as it seems to me that some hotel owners and Booking.com conspire to take your money. My stay was booked and paid for 5 days, my stay was cancelled after day 1. Even though booking.com promised to refund this has not happened. I tried to call and sent several emails complaining, no result. How they do this Fraud is that they cancel your stay and can sell the rooms again the following nights. Can not believe that booking.com is actually doing this.

I booked my hotel through Priceline. I had no Idea that them and Booking is the same thing. So they both sent me confirmation and it seemed that that I had two bookings. I tried to call, impossible to get them on the phone. Tried to send an email. Can't get through. So I cancelled one reservation and they both send the cancelation note. Impossible to deal with them. Stay away or go through the hell I am now going through.

There was a mistake on the booking email. Booking took my money before confirming my email address. As a result, I never received a confirmation email, no confirmation number, no property address, and no contact information to the property manager. I tried to call Booking.com and they would not talk to me unless I had a confirmation number, which I did not receive.

I made the wrong date booking by mistake and was "told too bad for you it's final" and I couldnt change it. Everyone who was invited to the birthday couldnt make it the day before so I was really stressed out. I called back crying talking to a different agent and he was able to switch everything for me, no penalties and no change to the price. First customer service person gets zero stars, second gets 5. Definitely keep calling back to get the help you need. But it does create a lot of unnecessary stress.

I did not receive confirmation of reservation. Cannot speak to anyone nor get any help. Tried phoning and tried sending a complaint on their website with my phone number for them to call me. I have not received any phone call. I have my reservation number but not my PIN number. NEVER again.

Beware of the deceptive details. 1st night quoted at one rate, you assume you are being charged for both. The user experience is designed appear that is your nightly rate. But actually unless you take the time to break out the final price (which conveniently they do not) you do not realize you are more for the 2nd night. Nowhere in confirmation does it break out the details, room rate + taxes. Deceptive marketing, don't bother calling customer service. They blame it on the hotel and my inability to understand. Long time customer but I am done.

Today my family and I were evacuated due to the fires in LA. Booked a room at a nearby hotel through Booking.com. Put in credit card info, got confirmation email and thought we were all set. When we called the hotel to confirm we were coming they told us they had no record of our reservation, and that in fact, they had been sold out for hours prior to when I told her we had booked online. Not only is this horrible for the average traveler, but to have your family of 5 evacuated and think that thankfully you will have a safe place to stay for the night when in all reality it was a total scam?!!! Never will use this company again and all others be warned!

I am a Booking.com member for many years and used their services to book hotels for most of our vacations, with only one little snag two summers ago. However, this past year, I made the error to book transportation services via Booking.com. What an unpleasant experience!!! First story is related to my booking of a taxi for a transfer between airports in Istanbul, this past June. The payment was processed in advance, however, the details for meeting the driver (at a coffee shop on the terminal, no less!) were sent only a few hours before our flight was due to land.

Made a mistake on the place of staying and 4 min after booking I had cancelled and booked the correct place. I AM 99.9% positive I had clicked the free cancellation. Either way I should of never been charged the full amount because they never lost a booking but gained $540 dollars. I will never use Booking.com again. I find it way better just to deal with the place of stay. And the customer service for Booking.com sucks. This is the second time I have been screwed!

Beware of Booking.com! I just got burned by them. Went to their website in early August to reserve a hotel in Santorini Greece. Entered all the information and clicked reserve. I never got any confirmation from booking.com or the hotel. Tried to reach them by email and telephone and could not. After a month and no confirmation, I felt I had to reserve a different hotel nearby. Not as good a location of price, but had to have confirmed reservation before flying all the way from US to Greece. The night before arriving, the hotel Elitoz Suites in Santorini Greece for the first time sent an email confirming our stay. I replied that we never received any confirmation from them or booking.com and could not reach them to confirm so we had to go with another hotel.

We have been booking with Booking.com for many years but recently we were misled by the photos of the property and the reviews selected by Booking.com. A careful study of the reviews of Coventry City Centre Luxury En-suite rooms with TV + WIFI 96 Paynes Lane, Coventry, CV1 5LJ, United Kingdom showed that most of the reviews highlighted the filthy rooms and kitchen but doctored reviews gave them a 10. It turned out to be nothing but a students' shared lodge. A change in their policy means that accommodation paying more commission top the search. Booking.com has not bothered to respond to our complaints of filthy rooms kitchen (backed by photos)and open entry from the street to the communal area. The place felt so unsafe that we were forced to cancel our accommodation and find another at short notice.

I recently made a booking and I had to cancel the following day. I know I was gonna be charged a cancellation fee but was suppose to refunded the rest of the amount after 8-10 business days. When I reached out to them was told that the property manager refused refund the amount however they would but I would be charged additional tax as per the booking. There was no mention of this in the booking or when I canceled. Beware of booking because you will end up losing.

This website is easy to order and cancel. But the major problem for it is they provide wrong information on the max guest number allowed by the hotel. I have issue with a few bookings which the hotel only allow 2 person at a room but they advertised as 2 adults and 2 kids. When I arrived the hotel, I got extra charge and argument. This is not fun and they really need to improve the listing make sure everything is correct.

When my hotel refused to refund a week in my card after I had been there for 3 months but had to leave a week early, I called Booking.com because it's where I made a reservation. The man was very sweet even though I was livid. He placed me on hold, called the front desk to attempt to negotiate my money back. He said they did they have a RIGHT to all my money. The man from Booking.com apologized and said he would refund me $25 just as an apology for the situation even though they have no control over the hotel refunded my money. I'm about to review that hotel on their website but I wanted to say that I appreciated the effort by the Booking.com rep and even the small $25 refund! First class service. Maybe you should run the hotel.

I am trying to get hold of an representative to help me cancel my booking, this is mission impossible. My email address was not correctly added, maybe my fault not sure here, but to cancel the reservation I need a PIN number and confirmation number to do the cancelation by phone or by website. This was pure torture. After 7 hours I just gave up. I called the hotel and they just say I need to do the cancelation using Booking.com. This is criminal not to give us an option to talk to a Booking.com person.

We're never using Booking.com again. We were supposed to get a $40 reward from making a booking. It's taken months and we still don't have it. I called and the automated system didn't recognize the booking number (I entered it at least 4 times correctly) so it's impossible to talk to anyone. Back in 2012 they accepted a booking for a hotel in Bucharest that didn't even exist (and I had a lot of trouble getting a refund from Booking.com even in that situation). Don't use these guys.

Booking.com totally messed up our first day of vacation, possibly the whole thing if this doesn't get resolved. We made a reservation through Booking.com yet when we got to the hotel the confirmation number we had didn't match anything the hotel has. Now we are being expected to pay more than we budgeted for a room and it's ridiculous.

I booked a room at a motel near the Rose Bowl for $92.00. Then the motel found out The Rolling Stones were going to do a show there. So they worked with booking.com to cancel my reservation two month latter saying my credit card was no good. So I had to rebook at $316.00. I did with the same credit card. The motel said Booking.com did the credit card check and Booking.com said it was the motel. My bank told me that my credit card was never refused and is and always was in good standing. So please stay away from Booking.com. As you can see by all the one star reviews you will get ripped off and not save any money!!!

I made the reservation with Booking.com on 20th of August, I paid to Booking.com and received the confirmation about the payment. The hotel canceled the reservation because the prices on Booking.com didn't match the actual prices and I had to pay at the reception again. Today on 25th of October I still didn't receive any refund from Booking.com. All I get is template replies of their customer service bots that they are "investigating" my case. Not a single direct reply to any of my questions like how long it will take (2 month already). Why do their investigations have to become my problem? WARNING TO EVERYONE: DON'T PAY TO BOOKING.COM, they take no responsibility for the money that you pay to them and you will waste a lot of time getting your refund for their mistakes.

I really don't know how In touch the site is with the properties that they advertise. Some of the properties here work like Airbnb so they just connect users and they act as a middle man. That being said I made a booking for a place in Niseko, Japan for January 3 weeks ago. Everything seemed fine until I had to talk to the owners of the place for some directions and to specify my time of arrival and stuff like that. I haven't had ANY reply after roughly 8 e-mails sent. Customer service of Booking.com hasn't had ANY reply either (Allegedly) so that leads me to believe that they just accept anyone and don't have any control or monitor that would protect the end consumer. If the situation changes I will gladly change this review but as of now I would strongly recommend for anyone considering this option, save yourself time and peace of mind and go to any other website.

Booking.com is a cheating website. They say and show something but in reality, they give something too bad. Recently I made a hotel reservation through Booking.com and went and checked in. When we are doing reservation they showed different pictures and when we went there the place is scary. Anyway, we check-in to the room. When we to room the key not working for 1 hour and after waiting 1 hour finally they came and gave the working key. We went in and changing dress suddenly one guy came in without knowing and the door is locked. We immediately came out and called booking.com people and informed them. They promised that they are going to refund.

Booking.com promises free transport from the airport to the hotel, Wellton Riga Hotel & Spa. We did not get this transport and had to pay for taxi ourselves. Avoid booking through booking.com if possible! The hotel we booked is in Riga and called Wellton Riga Hotel & Spa wanted additional of 17€ per person for the transport, which we already had paid for. It was an awful start on what should have been a fully organized vacation.

I booked a hotel through Booking.com. It was supposed to be no prepayment and free cancellation up to 3 days prior to arrival. The day after booking they charged my card for full amount and said it was non-refundable and non-cancelable. Over 4 hours spent on phone trying to get it fixed and they never did. Worst experience ever!!! Never again!!! Please do not use this company. They will rip you off.

We've been yet another customers who experienced awful customer "support" from Booking.com. We have also been scammed when it comes to the price, which was lower in the offer, but higher in the confirmation after the reservation was made. We were forced to pay additionally at the check-in because of this and never been refunded. If you have a problem and contact them via email all you will get is email templates sent in order to get rid of you. They ignored our requests, they didn't actually respond to what we wrote. If you try to call them it's getting even worse. We have experienced rude, insolent customer service which deserves lots of adjectives but definitely not "supportive". You can never count on any support from Booking if you experience any complex issue with your hotel.

They refused to refund my money for a hotel we stood in for 15min. This hotel room should have been condemned. The customer service can't figure out a refund. I've been fighting since the 19th til today the 22nd. They are making me prove there was a issue. Mold, holes, dirt, no bath towels hair. 2.5 hours and counting has now passed.

Recently booked through Booking.com a hotel which had listed a crib and hi chair in the room. Only to find after booking a non refunded room that they need to get in for us even though listed as free charging extra $10 a night. Ask to cancel booking with Booking.com but as the hotel refused refund Booking.com didn't want to know about it. Really rude considering false advertising.

Zen Zeng hotel is a great place to stay. Services is awesome. The staff are extremely friendy. Rashid really provides great services. It's near the city centre and it's convenient. Awesome location to be at.

I have used Booking.com for quite a few years now and usually I haven’t had a problem. Until recently when I emailed my accommodation through Booking.com to ask for a special request for my anniversary and Booking.com responded to it and accepted it telling me there would be no extra cost. When I arrived at the accommodation they did not have any record of any correspondence between themselves and Booking.com. I’ve tried numerous ways and times to deal with Booking.com they don’t seem to understand or accept that they have made a mistake and responded to my request. They keep trying to Fob me off with some nonsense about accepting my check in time when I never even mentioned a check in time. Their mistake but someone else’s problem. Be very careful when using the middle man ‘Booking.com’. My advice always go direct and deal with the hotels themselves. I Won’t be using Booking.com anymore.

Hi All, Well it was planned trip to interlaken from 17th October to 21st October but not the case with accommodation which I booked it. Let's explain you the story and giving you hint how Booking.com is cheating and careless about the customer nor bother once you booked room and well in need. It's truth said by many one these customer executives are just bluffing by using fancy words. Once you called they keep call on Hold more than hours, You may lose hell of money. Here.

I won't ever book with you again. Ever. I have already contacted customer service about this and booking.com does not seem to care. I accidentally booked a room under duress. We got our days mixed up and had a booking in Portstewart Ireland that we didn't use because we went to Dublin a day early and found ourselves without a room. So I was sitting in the street with my luggage and people all around trying to get the Internet to book something and went in and booked a last-minute hotel. Then I realized the date defaulted to the NEXT day. So now I spent another $200 on a hotel for the wrong night! Totally my responsibility!

My husband and I travel extensively around the world, with very few accommodation problems, however, on this occasion, we asked our son to book us three nights, in a clean and comfortable hotel in a central location. He used Booking.com to research and found a hotel in a central location, however, upon arrival, the concierge told us that we were in fact booked at their other location, 10 mins walk down the road and across a very busy intersection. The foyer entrance was filthy and our rooms were on the 5th floor with no lift to take us or our suitcases. He also told us that as we had booked breakfast, we would need to come back across the busy intersection every morning to the original location. I have a bad right knee and severe arthritis. I managed two flights of stairs and that was all.

I have used the service before with no problems. I recently placed a reservation that stated it wouldnt be billed until I arrived and I was charged. I contacted the hotel and they said it wasnt them that charged and Booking.com was the one who charged the card. I contacted Booking.com and they said it was the Broadway Hotel. Needless to say if this leaves me with a double overdraft charge of $70.00 I will be very unhappy as no one is owning up to causing the problem. I will never use them again. Lorri **.

Booked accommodation in March subject to £40 cash back offer. Paid £1100 in full in March. Checked out of accommodation 28th July. Award still not paid by early October despite being chased up by phone. Total disinterest by adviser on phone. Closed account early October providing reasons for doing so (part of closure process). No acknowledgement from booking.com. Small amount but if this is indicative of how they deal with problems it's best to steer clear. Spent over £2000 with them in past 2 years but will use Expedia in future.

I booked through CheapOair and after finalizing it was booked through booking.com. I booked a hotel for two rooms a month ahead. The day of our vacation the hotel told me told me that my payment thru MasterCard was decline for one room. I explained it to the Holiday Inn Clerk and She showed me how all the paper that the charges did not go through and they tried it again but it did not go through. I need to pay for our room again because I have my kids with me and it was late and really cold to look and drive for another hotel. Upon calling the customer service they told me to call the hotel which is ridiculous! Can’t even understand Customer service representative. They talk and talk and never listen before they listen. Never use this website again. Next time I will use hotel website directly.

My mother is from the Netherlands and I used to feel so proud when I saw Booking.com headquarters in Amsterdam. But their honesty, reliability, and efficiency has drastically disintegrated. It seems they have no communication within the company itself nor with the hotels. Agents tell different rules and guidelines. When I attempted to explain the situation, they were stiff and uninformed. Their response to an email I sent was a week late and by then I had rectified things with them (so I thought) and the hotel. Booking even sent a confirmation email that everything was good.

My partner and I booked last minute on Booking.com approximately 1 hour prior to arriving at the hotel. When we arrived at the hotel they had no confirmation from booking.com however we received direct confirmation from booking.com. After a lengthy discussion the hotel final checked us in and charged us $220 more than the advertised price. I complained to the hotel directly as well as contacted booking.com via phone and email. Struggling to understand the assistant on the other end we were left with no answer and no response to the email sent. Would not use this website again!!!!

I booked the hotel thru Booking.com, and got confirmations from both booking.com and the hotel itself. I was going to arrive fairly late to my motel, 10pm or so, and told them so, I even called the motel and confirmed this, and they said the room would be held. When I arrived, they said there was a mistake, and all rooms were already given up. I was tired, and there were hotels about 15 miles away (which was the direction I was going). I did not want to waste time, I went on to the next place, and they had rooms. The room was $50 higher though than the one I had booked. I contacted booking.com, they apologized for the situation, (though I believe it was the motel's fault, not their's), and refunded me the $50 difference within one day. Excellent service.

I booked a room for my son in law. They did not send me an email regarding the confirmation number. I needed to cancel the room. You can't reach them unless you have a confirmation number so I used another one for a future trip. When I finally reached them they said they could not help me without a confirmation number. I explained the situation to them but they said they could not help me. I sent numerous emails explaining the situation and each time the response was PLEASE GIVE US THE CONFIRMATION NUMBER SO WE CAN HELP YOU.

I booked for the first time through Booking.com and never consider using them again. In the first instance I reviewed my booking and was satisfied that I could pay on arrival and that I could cancel up to 24 hours before arrival. This was confirmed by email from booking.com when I completed my booking. I gave a card number but did not transfer the funds to it as I could pay on arrival. The following morning I awoke to a message telling me that my payment had failed and that this booking could not be cancelled. I tried to contact booking.com and get help but consistently got the runaround until eventually I just paid it. Hotel on arrival was very disappointing and for lot match the descriptions booking.com gave. If you read this when thinking about booking through them just don't.

Property booked in Llandudno Wales was misrepresented in photos on the website. Upon arrival, we decided not to stay because the bedroom and bathroom were unacceptable. We immediately notified the property owner and booking.com but they were (and still are) unwilling to refund our full payment for the room. Customer service has sided with the property owner (who has misrepresented the situation) rather than the customer. We will never trust BOOKING.COM again!

Don't use Booking.com. I used to love it and told everyone to use it due to low prices and the help offered and used it since it began over ten years ago. Now, it's nothing but a scam. I noticed that booking.com has been charging me twice for every hotel/hostel that I've stayed in. I've been paying cash, then booking.Com has charged me for the hotel too on my debit card. They owe me over 500 pounds!!

I used the site in more than one occasion to book hotels during my vacation trips without incident. Today 10/15/2019 I attempted to book a rental car through booking.com. The attempts were not successful, I didn't realize I was using my debit card for these attempts. Even called my bank from where I was told to check if they accepted debit cards. After doing so it was by fact that I was not going to be able to book the car due to the fact I was using a debit card and they don't accept Discover which is my major bank I do my banking with. Two hours later a charge for a booking appears in my card.

Booking.com charged me for a hotel room and so did the property. It was supposed to be taken care of in a week and I have not heard a work back from them after submitting proper documentation. TERRIBLE CUSTOMER SERVICE.

I am writing this on behalf of I and Cody **. Cody ** has been the person paying. So we’ve booked a couple different days on several different occasions. After using Booking.com the only thing I say is ** Booking.com. We will NEVER use this service again!! Every single time we have used this service, we have issues. The first time this happened we spent over 4 hours, with 7 different customer service people, and our bank trying to either A) Get our refund immediately (not 4-7 business days later) (we're homeless and living penny to penny so this is a huge inconvenience) or B) Get our days that we booked, reinstated seeing as how they still had our money.

Booking.com continues to send requests asking for reviews of property and city stays. Do not bother to fill out these forms. I tried to do a very positive review of a recent hotel stay and destination. After spending time to write a decent review, the links on their site drop all of your work and do not post. A big waste of time and an insult to the consumer and property owners that deserve positive reviews,

I booked a room online, paid through Paypal, never received a confirmation Email, rang helpline, could not connect because I had no confirmation number, rung another office helpline, they told me I didn't have a booking, but they have my money. Never again.

We Have booked two hotels recently and both hotels were pictured to be incorrect locations and buildings. In Beaumont Texas the hotel looked new. It was actually their sign in front of a new Harley Davidson Building. Not the real awful old building that was the actual hotel. We just booked a Westin That looks to be on the beach but in actuality that is a different hotel than we booked. It was not on the beach and in a corporate area for conventions. I would like to file a lawsuit for such fraudulent misleading pictures against Booking.com. Any lawyers out there ready to take them on?

We booked a hotel for one night when we would be arriving very late, and checking out early to continue the second part of our trip. Hotel was absolutely disgusting, and staff said we had to deal with it through Booking.com in terms of complaints and refunds. When I contacted Booking.com, they called the hotel to address concerns and the person at the front desk told the customer service rep we stayed for 3+ hours before leaving so they would not issue a refund. The "customer service" rep took their word and essentially said there is nothing else they would do to help besides try and contact the hotel again.

They “guarantee” the lowest price, which is a lie! I booked for Atlanta for my anniversary however I am disappointed with the extra fees. The fees were not mentioned online. Just as soon as I checked into the hotel it was VERY disappointing! I will NEVER book with this company!!!

If a booking is refundable why I was charged the full amount though I have cancelled the booking 5 days prior to the booked date?!! I contacted and emailed the property but I never got a reply from them!!! I DID NOT GET BACK MY MONEY BACK! And since it was refundable and through Booking.com, you must figure out a way to return my money back! You MUST not give my card details prior to the no refund date. So they won’t be taking people’s money and not returning them back.

I have booked through Booking.com quite a few times and never had a problem. However this time when I did it became a nightmare and impossible to resolve. I booked my accommodation last minute. They showed availability and charged my card the full amount. The hotel called me the following morning but I missed the call. I got an email saying my accommodation had been cancelled. I called them to find out why and they told me that they had no available accommodation and then I spent 2 hours on the phone to booking.com who firstly accused me of cancelling the accommodation which I didn’t. Then they said they could relocate me but I’d have to rebook and pay for new accommodation then send them receipts and they would reimburse me. I said it was easier to get a refund as I couldn’t afford to do that.

I always used Booking.com for my hotel plans and only once they almost failed me. So I got a long distance tickets to travel the other end of the world thru Booking - Turkish airlines. In the middle of the trip, I had to come back to the US so I quickly purchased one way ticket back and called Booking to let them know that I am cancelling the return portion for my first ticket. The representative was nice and said that Turkish airlines will reimburse 400$ if I schedule another flight within 12 months but it must cost at least 700$ as total for the trip.

I booked 4 hotels on their site for a trip to Japan. 2 months before the trip, I needed to modify the reservation of one of them to fewer days. I emailed the hotel and they told me since I booked though Booking.com I needed to cancel those dates through them. I emailed Booking.com and they got back to me a week later and said I had just missed the cut-off date and I would still need to pay for those dates. They answered that I dropped the ball and should have told the hotel. I explained that I had let the hotel know weeks before and also had emailed Booking.com before the cut-off date. I emailed them my email exchanges with the hotel and Booking.com. Their customer service was incredibly poor. Their response was to say they are just a booking site, everything else is the hotel's responsibility. However the hotel saw it very differently. They see Booking.com as the primary responsible party for cancellations.

We had a visit from an elderly couple from France last week. They decided it would be nice to take a 2 night trip to Nantucket. We googled "Hotels Nantucket" and found a Booking.com listing for "Nantucket Dream Place", listed under their Top Picks. They booked it. When they arrived they noticed trash and stuff strewn across the yard. When they went inside they were greeted by dirty, disheveled rooms with junk in them, a fridge with rotting meat dripping in it, and they were simply grossed out. Disgusted, they left immediately and went back to town, where there were no hotels available for under $400/night. With no place to even leave their luggage, they booked the next ferry back to the mainland and came back, the same day, to where they had been based, with us about 60 miles away.

This company advertises price match if you find a lower price on another site. I made a reservation for 10/13/19 using Booking.com. That day I found a price on Hoteltonight.com for $18 less. I contacted Booking and requested a price match. Not only was my request not honored but all of a sudden my reservation with Booking.com became non refundable. I am very disappointed. After speaking with their booking specialist in Japan I was told that I’m just out of luck. Less than honorable customer service and false advertising. I deleted the Booking.com app and will look elsewhere in the future.

I have booked a hotel with Booking. The hotel had problem and we had to look for another place to live. It cause big stress and troubles. In my request to refund the whole sum of the money we paid Russian department of booking refused. So we didn't get the service that we have paid but we couldn't get back our money. Horrible service!

We have people write reviews about things like not having sink in the bathroom when in fact all 36 rooms in our motel have perfectly working sinks. Some people complained that we do not have pools or saunas when in fact our descriptions clearly marks that we do not have pools or saunas on our online booking sites. It seems as though people just write anything depending on the mood they are in at the time they were rushed to write a review.

Booked online with Booking. They ended up charging my account more than once so my card had insufficient funds. Was dealing with the customer service and hotel I wanted to stay at from 10:30 pm the 8th of October 2019 to 3:00 am the 9th of October 2019!!! I am completely over this!!! They keep blaming the hotel when they had nothing to do with my booking!!! Stupid people!! I just wanted to sleep! The Booking.com people had horrible customer service!! And didn’t help at all. THEY STILL HAVEN'T GIVEN REFUND WHEN I HAVE PAPER AND ELECTRONIC PROOF THEY CHARGED MY CARD!!!! Which they have both!! So ya. Just a great way to end my night/start my morning!!

Booking.com changes the prices and raises them if you leave the site and come back. They claim it is the lowest, but when I just called the hotel directly they said that number 1, the price did not go up, and #2 there are more than 2 rooms available. I ended up just booking through Hotels.com for a cheaper price than Booking.com. I think Booking.com is committing fraud.

the want we book (Please beware of this practice) and they did not want to refund our money and we were late to find another hotel.

Warning, Booking.com blocked negative reviews. I had a confirmed booking at a hotel in Thailand and arrived at the hotel to discover that the hotel did not have a room for me because they had decided to give it to someone else who arrived earlier than me. Naturally I was extremely upset. I complained to Booking.com (who essentially did nothing) and also left a negative review of the hotel on the Booking.com rating system. Booking.com blocked my review because it was negative. I contacted them to explain why I had left a negative review (basically because the hotel did not have a room for me as per my booking) but they still refused to allow my review to be seen on their site.

Horrible company. I cancelled my reservation in time for the free cancellation to apply. I went on vacation and was charged the full amount. Leaving me with little funds on vacation in another state. I contacted the company and they said I would have to wait for a refund. It's been 3 weeks and I'm still waiting on a refund. I will never book with them again. Customer service keeps telling me the same thing over and over and no one is helping me.

We booked through their website for a Christmas stay. Their site stated that we would pay the property once we arrived. We were charged immediately. We called to cancel within 10 mins of booking and were denied. We provided screenshots of the booking process and they still refused to honor a penalty-free cancellation. They kept sending us through the company and through Booking.com. NEVER AGAIN!

Booking.com Your app is a load of **. You purposefully give rates dated a month in advance and when you look up the item on Booking.com it’s double the price. Your site is full of deceit trying to get unlawful bookings. You are charging the hotels between 20 to 25 percent to get bookings and you are then charging the consumer a tax that’s not existent on top. You're false advertising.

Booked via Booking.com. On arriving we were greeted at the entrance by people smoking drugs. Not a good start when you have kids with you. Checked in found our room which we didn't need to use the key to get in as the door looked like it had been kicked in. It was hell from there absolutely stank of urine. Carpet was filthy more stains than I could count, you couldn't take your shoes off, blood and cigarette burns on the net curtains. Ceiling lights were broken and hanging off. Beds were well over due being thrown out covered in stains. I've used cleaner public toilet. Haven't been cleaned in years, cigarette burns on bath, stains on bath, stink floors, toilet leaking beyond cleaning or Repair. Absolutely disgusting that they would take anyone money to stay there. How this place is still open is beyond me.

I travelled to Thailand this year and booked my hotel after a long search through Booking.com months before my trip. Unfortunately, upon arrival, I discovered this hotel had bedbugs, and I had to relocate as the hotel could not offer me a different room. I spent some time on the phone, and on hold, with booking.com, until I was assured my original booking would be refunded with no additional cost, and I could re-book another hotel. Bad luck would have it, upon arrival at the second hotel, we checked the beds with reception immediately, and yep, bedbugs. There was a 4 hour grace period with cancelling a booking at that second hotel, so of course, immediately canceled, and back on the phone with booking.

I can not express how disappointed I am with the customer service I received from Booking.com. They should really stop what they are doing cause obviously they are bad at it. I had a booking for a 4G portable wifi on the 3rd of October, pick up place was Osaka airport. As I was flying from Korea due to the typhoon Mitag my flight was camcelled. I contacted the customer services to ask if I can pick up the wifi on the 4th instead which was the date my flight was transferred to.

I had to cancel my reservation at a Georgia hotel due to illness. The email I received after booking stated there would not be charge for cancellation if made by a certain date-and time. I called to cancel the reservation within the window allowed and was told there would be a $30.00 fee. I then asked if what they stated in their email was a lie? The very rude customer service agent then began to honor my request and forward my call to a supervisor-when I was disconnected.

Recently booked for first time and day of the stay I woke up with the ???? flu. When I called Inn owner said I couldn’t change date because I booked through Booking.com. Ok. But when I made original reservations the no cancellation BUT could change date was the reason I went ahead with the booking. Did not get red lettering No Changes until the confirmation of booking. WILL NEVER USE BOOKING.COM AGAIN. Buyers Beware.

We booked through Booking.com our trip to London. We were a group of 8. We booked Great Marylebone apartment. They provided us with incorrect address and information. We realized it at 11pm when we were looking for the apartment. We had no place to go in a foreign country. It was extremely stressful and worst experience of my life. The next morning when I sent them an email, phone call came and we realized that they (Booking.com) provided us with incorrect address. Can’t imagine how they could have done that!!!! They did not apologize or anything but cancelled our booking. We had to make arrangements for the whole group at the last minute and because of booking.com costed us a lot of extra money and definitely a lot of extra Unrequired stress.

I gave 2 stars because Booking.com has done well for us in the past nearly decade, but this experience really put us off and I would like to be contacted to make an official complaint. In this case, we booked a airport hotel for one night even though we only had 7 hours layover to get a little sleep but Booking.com actually didn't manage to book us a spot there although we were "confirmed" there (we could still login and see that our booking was confirmed) there wasn't any booking (the front desk bent over backward to try to locate the booking and we spent 2 hours on the phone with booking.com but they insisted they "couldn't contact the hotel directly" due to "limits in the type of booking").

I made a booking through Booking.Com. I booked Hotel Sam Vondel in Amsterdam. I was charged a sum of Euros 390 on the day that I made the booking - April 23, 2019. My Confirmation Number was ** and PIN code was **. I cancelled the booking on May 10, 2019 (within the free cancellation limit) but I have not yet received Euros 390 on my Credit Card which I used to make the booking. I have sent five emails to the property, talked to the owner and also reminded Booking.Com on several occasions through email. But they always ask me to get in touch with the owner. I have not been refunded the amount. Please help.

After making a booking that was offering free cancellation, I did then choose to cancel as I found a better accommodation that suited my needs better. I made a new booking & canceled the old, all on the same day. I later found that I was charged for the original booking (cancelled) & the new booking (fulfilled) despite both bookings being for the same period. I've tried without success to resolve this with the company but I am just getting the runaround. In my experience, this is a very unscrupulous company who have shown no interest in resolving the duplicate charging I have encountered & so I find myself down a significant amount of money & I am now having to seek alternate ways to recoup the lost money. I will NEVER use this company again.

Herod's Guesthouse in Jerusalem's old city was rated an "8" by Booking.com for overall hotel rating. I booked six nights in advance based solely on the "8" rating provided by Booking.com. When I arrived the hotel was filthy, there was garbage all around the hotel. Inside the toilet and shower were not only located outside in the Courtyard, the guests were allowed to smoke in the common areas and there was no air conditioning as advertised. Also our room had a hole in the ceiling with falling debris and the outdoor shower had flaking paint peeling from the ceiling. It was disgusting.

I was double billed for a booking; all the credit card company could tell me that it was through Booking.com. The bookings were not on my booking.com list and when I tried to email booking.com and the site said to call them. When I called booking.com to discuss, I could not speak to anyone without providing my booking confirmation number and PIN. Ridiculous. I had neither. Very poor customer assistance. I've denied both charges.

They put up a price guarantee with a lot of terms and conditions. Refuse to use some common sense and empathy to the customers. Prices are not the greatest too with deceptive prices and promotions making you think that they are having a flash sale.

Do I really need to give one star? I booked a hotel with Booking.com for a friend who was moving to Spain. He was on a ferry for 30 odd hours with difficult to connect with Internet. On Booking.com it was clear that I could book a hotel for someone else as there was a question if I was booking for myself or other person. I registered my friends details and I paid for it. After a few minutes I received a booking confirmation and then I could just carry on with my busy day. Late in the evening my friend called me saying that it was cancelled because the credit card details did not match the guest details. What a shame, it was clear that I could book for someone else. This website is very misleading. I booked a hotel for my friend not on Expedia.com and I promise never ever use Booking.com again in my life.

I booked a five day trip to Florida with Booking.com on August 4th. A week and a half prior to the trip, I learned that my sister would not be able to come with me. Because I never travel alone, I went to my reservation to cancel my trip. The message stated that the trip had been cancelled.I thought no more about it. On October 1, I checked my account. To my dismay, 729.00 had been deducted from my account without any warning. Booking asked if I had received a cancellation email. I told them that I had not received any communication at all from Booking or the hotel. I was sent back and forth between the hotel and Booking. Hyatt Place in Boca refused to waive the cancelled fee although I explained what happened. I won't say this is my last time using Booking, but I will try my best never to use them again. I believe they know that this is a problem, but they earn money from it, so they continue to do it. I don't have money to give away to a hotel.

I had to cancel a reservation because of illness. I tried to get information on cancellation fees, etc. It is impossible to contact the company! Online they ask for information that was never given! I got two phone numbers from the hotel. One was a bunch of ads that sounded like scams. The second one kept repeating the same instructions--after instructions were followed. Impenetrable! I would say: STAY AWAY!

I recently used Booking.com to reserve and pay for a $147/nite room at the Hampton Inn in Maryland. I had also requested, through booking.com, a king room. When we arrived at the hotel to check in we were given a room with two queen beds. We told the hotel we had requested a king room and did they get that message from booking.com. No, they didn't. Hampton offered to move us to a king room for $127 but couldn't honor the lower rate on the queen bed room since we made the reservation through booking.com. So, we are pretty sure booking.com inflated the room rate to make money on the reservation.

Will never use Booking.com again. Booked and paid for nights accommodation for March 2020 on the 23/6/2019. Received confirmation letter stating accommodation booked. Fast forward to 02/10/2019 and booking has been cancelled by booking.com. I have rung the motel and they haVE PLENTY OF ROOMS available for the dates I requested. Will only be booking direct with motels/hotel in the future.

Continuous calls on my work landline with a recording. When I press 1 to hear more details and try to speak to someone on the line they hang up on you. I will never use Booking.com due to this and I would like to know why they are so relentless on the phone calls if they are going to treat potential customers this way. Very unprofessional! Booking.com will never see any of my business and I would not recommend them.

Paid for apartment in Alicante in full for 12 nights upon booking in March through Booking.com. Arrived at apartment and it was nothing like the photos/reviews. It was like a smelly dungeon, no windows, steps in the middle that served no purpose. Within half an hour of arrival 1 of our party fell on step and ended up in hospital with injured ankle. We returned to property and put the injured party into the ensuite for convenience. However when she showered next day the water flowed all over the floor (when it worked as it ran hot and cold and kept turning off) and she had to be physically removed because of all the water and the fact that her leg was injured. I then put my hand on the alleged bedside table and it fell off the wall. We then requested to be moved by our host who said he would collect us that evening.

We worked with Booking.com as a supplier and did over 150 bookings where we were transporting their clients daily. We never got even a dollar payment and they owe us a lot of money. They do not want to pay us. A guy by the name of Luke is always replying to emails and refusing with payment. Do not work with this company. They are too good to be true. They will provide you with a VCC that you will not be able to charge. Pay us now. DLS.

Within 24 hrs of reviewing Booking.com a representative contacted us.

Booked 2 rooms for 5 nights at the Holiday Inn Express Savannah-Historic District thru Booking.com. Week prior to trip I canceled rooms on Booking.com app due to a medical emergency. Booking.com sent me cancelation email but did not cancel the rooms with the hotel. The email stated I would be billed by hotel for one night stay for each room and to contact hotel with any questions. I contacted hotel manager who waived the cancelation fee but noted since reservation was made through Booking.com that they needed to actually cancel the room and waive the fee. Booking.com failed to cancel the reservation. I was billed for the two rooms for five nights.

Upon visiting a booked hotel decided it did not reflect the advertised facilities. We're were charged a full cancellation fee for the incorrect sum of money, Booking.com's solution was to stay and that way a review of the hotel could be submitted, helpful, not really. Our experience was in the UK the hotel showed a restaurant, which only did Chinese food, there was no mention of this on their website.

I made a reservation for a business trip to Houston on August 27. After going through the booking process, there were $300 in added fees that were tacked on to the total. On August 28, I found another booking on Airbnb and cancelled the Booking.com reservation. First I called the property because that was the phone number on the reservation, they informed me that cancellations could only be done through Booking.com. Called them and was told I would receive a credit to my CC account within two weeks. One month later, no credit and had to go through the process again.

Hi, This is worse experience with Booking.com that never faced before with any other. Booked hotel and paid full amount online. But hotel people "Nirmal Villa Service apartment" told need to pay amount because they didn't get from Booking.com. I have called Booking.com customer support and they simply told I have to deal with hotel people and pay again. Even shared my money deducted bank statement/sms. Worse experience.

The site provides little specifics on what documents a hotel requires, as a result, could not check in. Communicated the issue to customer service and received a formal meaningless message. Stay away.

First time user & it's my last. We thought they were reputable and did their homework when choosing hotels to represent. Well, they don't & don't reimburse you when the hotel is horrible. We prepaid for a 4 day stay & the hotel was the worst. 1st on walking in the place reeked of mold & mildew. There was homeless people hanging & sleeping in the lobby and the list goes on and on. We could not accept this hotel and did not check in. When we tried to get our money back neither Booking or the hotel would give it back. So don't use this site.

I would like to say that I am extremely disappointed with the service from Booking.com and how your customer service can ruin the good perception about a company in no time. I had a reservation in place. They sent me an email stating that the reservation would be cancel if I do not update the payment information. I update the credit card details and then apparently they had problems with the payment again. They send me an email cancelling my reservation without even checking that I had updated the credit card details. I called the customer service number to explain the situation and to solve it and the reply I get is that is that the reservation has been cancelled.

I just had the worst experience dealing with a company that don't value their customer. I booked a house to rent with my wife while on vacation. While traveling to the rental property I received a call from the owner stating I've been canceled since it was double booked. Booking.com rep. didn't do anything to help out but refund your money that would take 3 weeks to receive. NEVER AGAIN! DON'T DO BUSINESS WITH THIS COMPANY.

Booking.com is not to be trusted when talking about the VCC Virtual Credit Card system. It is complicated and does not work. We have had several bookings where customers choose to pay with a virtual credit card. When we try to get paid for the card the system does not work. If you run a bed & breakfast DO NOT USE THE VCC card system. Charge your customers on a regular basis. When you complain to booking.com it can take up to 4 months before they act on the matter. This does not mean you get paid. We have several unpaid VCC charges that we have send to international collection. For property owners that run bed and breakfast units the VCC is not working and it is not to be trusted.

I have a Genius Level 2 status with Booking.com. I made a reservation at a hotel through Booking.com and canceled the reservation. The hotel for some reason charged me in advance. I contacted Booking.com customer service for the refund and I received an email from them saying they will refund the entire amount. But they never processed the refund! It’s been 5 months and now their customer service robots can’t find my reservation even with the code and pin. Booking.com and the hotel together must have stolen my money and split the difference! I will try not to use Booking.com again.

Dear all, I am usually not a person to complain or leave any type of review, however the experience with Booking.com motivated me to act. There is something called basic.booking on booking.com website that it is official scam offered by the company. All the offers with basic.booking cannot be cancelled, so once you make a purchase God help you on what you get.

It's a scam. They say free cancellation, but their advertisement says that to lock you in. Once they lock you in they send you an email saying non-refundable and if you cancel they will draft money out. Don't do it! I booked with them and they claim that it shows non refundable, but all of the selections say "Book now pay later, no prepayment needed". "We need a card on file to book your room." It says NOTHING AND I DO MEAN ABSOLUTELY NOTHING about a prepayment. Taking legal action.

I am very unhappy with Booking.com. It did not deliver what it promised on my past-weekend stay in St. Louis. Neither the stay nor the review I did after the trip show up on the website. And getting any customer service or live help has been impossible, the website seems full of bots and runarounds and dead ends. I don't think I'll ever waste my time with Booking again unless it gets its act together and starts really caring about customers!

We reserved two rooms for a visit with family on the East Coast. Arrived at the hotel and the place didn’t come close to their internet pics or propaganda. When we said we’d like to see the room before checking in the hotel personnel immediately responded “... there are no refunds...”. We called Booking.com and they said they would work with the Hotel to get us a refund. After three months of following up Booking.com said they could not get the hotel to answer their calls nor talk to them. Booking.com does not protect the customer, nor does it appear they vet their associates for truth or accuracy in advertising. Absolute worse reservation experience ever. Never ever again will I use Booking.com nor should you. Their business model is as cheesy as their commercials.

I booked many hotels at Booking.com. However, I have been deeply disappointed by the lack of response regarding a reward I was supposed to have received. I booked a hotel in Key West (very expensive) on the assumption that I would receive an $80 reward, as was promised. This reservation was in early June of 2019. I have sent several emails and have been on the phone several times to be reimbursed. It has not happened!!! I would not have stayed at this hotel because of how much it cost us if it were not for the promise of the reward. I am DONE with Booking.com. I must say that Expedia.com is so responsive to any needs and I will going forward always deal with Expedia.com.

A friend and I booked at the same hotel for the same dates. However he was charged much less than I was and when I took it up with the hotel they said it was Bookings.com fault and not theirs, they were not willing to assist with the prices and said business is business. The hotel was in Shanghai China and I did not have the time to call bookings.com. Very disappointed with using booking.com as this is the 2nd time my prices were wrong.

Customer service makes the difference if and when anything goes wrong in booking. Booking.com offers NO customer service. 5 months in advance, I rented a car through them. They cancelled that reservation 5 days later, and never notified me. They charged my card for 54% of the fee and did not refund a penny, until I disputed the charge with my credit card company 5 months later. I found out my car was cancelled when I was confirming my trip details 12 days prior to leaving. Can't call Booking.com w/o a PIN # ( I didn't have one). Emailed them 4x from their website. Canned responses, no help at all.

I have used Booking.com for years now but lately their dependability has turn into absolute undependable and unsafe for their customers. As of tonight I will no longer be using this company because in the last 2 states I've been and the last 3 bookings I've made with Booking.com has left me sleeping in the streets at night along with a few $100 out of my pocket that I will never see again, I've even wrote to Booking.com about this situation and not a word back or at least an apology for leaving me out on the streets overnight.

Days Inn by Wyndham Orlando Airport Florida Mall. This hotel was just disgusting. I had to switch rooms due to mold and cigarette smell. Then the next room was just Mold and filth. The walls and ceilings were falling apart. So I didn't even unpack. I went to the front desk and they said No Refunds. So I just left and figured BOOKING.com would help me out and get a full refund. But No. They offered me 20.00 lol. I told them to keep it and I will never use them again. So Don't use Booking for anything. They don't care....

My husband and I booked a hotel in Lisbon through Booking.com. This hotel got a 5-star review. We made the reservation through Booking.com based on the reviews and looking at the hotel's website/photos. When we arrived, we were greeted by a woman in a bathrobe at the reception desk. My husband immediately had an allergic reaction as the air was heavily perfumed with some kind of scent. It was overwhelming. He couldn’t breathe comfortably and he, again, displayed symptoms of an allergic reaction. While seated at the reception to check the availability of the room, the clerk asked my husband if he was ok, as she noticed he was in some kind of distress. Not wanting to risk his health, we were lucky to find another hotel on our own.

I booked a room in Clearwater Fl. with a full refund policy. I cancelled the room through Booking.com the next day as well as the hotel directly. The booking wasn't showing in my upcoming bookings so I was confident it was cancelled. I was charged full price for being a no show and called the hotel and booking.com. Both said they couldn't help me? Very poor customers service.

I have booked a car through Booking.com from Hanco at Jeddah airport for 24 hours. Booking.com charged my credit card, up to this point everything was ok. I have changed my plan and decided to pick the car 8 hours earlier. I went to their email that they have sent me the confirmation to cancel the booking and rebook the new car. When I opened the email I noticed that In their booking email there was a 'manage your booking' option next to the cancel option. I clicked on 'manage option' and under the managing option there's 'amend the booking' and l followed that option, I changed my booking schedule.

Never book with Booking.com ever again, book 3 room for 2 night for $500 which advertise saying best deal with taxes and fee per night for each room includes. After check out from hotel was charge another $300, I thought it was the deposit but after week of not getting the money back to my account, I call the hotel and they say it was taxes and fee for each room I stay in. Call booking.com customer service and they told me to send a copy of the charge. Send it to them and 2 day later got a email telling me they don't know why I'm complaining about, I still have the best deal, if I need more answer I should call the hotel directly.

My husband and I arrived by boat in Athens. After paying 35 euros cab fare, we were left stranded in a strange place with anyone around. Host was a no show. I called 3 times, sent text message, husband climbed over fence to knock on doors, I shouted out - NO RESPONSE! Finally found a kind gentleman 2 blocks away who happened to be a cab driver and he helped us. Paid him 25 euros to the nearest hotel. Hotel charged us double since it was a last minute booking for 2 nights. Host finally returned our call and claimed she was there. We did get a full refund but incurred additional expenses beyond our intended budget. Have tried to contact Booking.com several times but no response at all and we have been clients since 2014. Would have appreciated acknowledgement and the courtesy of a response. We will be dealing with other lodging agents in the future.

I booked a 2 night stay for Edinburgh based on an advertisement that Booking.com wanted to give me a free taxi from the airport for any Edinburgh stay that was more than $178. So I booked my room for $230 through Booking.com expecting that I would get a free taxi from the airport. I could have booked the very same room via Expedia for $16 cheaper, but it didn't include the taxi.

Booked and paid for rooms overlooking Times Square, paid extra for the view. Booking.com took the money and booked us into a different hotel in Hell's Kitchen. Will never use again. Delete your account now and avoid the rush.

I recently booked an apartment in Dubai. The quoted price on screen was '£770, including taxes and charges.' When booking was processed charge came to £853.00. Despite 3 emails, no one would resolve! I subsequently cancelled booking and dealt direct with other hotel.

Don't use this site whatever you do, and don't give them you credit card info. I paid for a room and was told they needed a deposit. I offered them cash and they refused it, but kept my money. Be very wary of these people. Not on the up, and up, and need to be investigated by the proper authorities.

Not only was the room more than what everyone else paid, the room that I had picked was not available when I got to the hotel. Try booking directly through the hotel before going through Booking. com. Most likely you will save money. Try it. You will have nothing to lose.

I booked a hotel only because it was cheap, Booking.com gave me the total in Canadian $. At the end of my stay the hotel slaps me with a bill over $70 more than what Booking.com said my total was. We got nothing extra and the room was horrible. Just a couple beds, not even a tv, fridge or anything. $400 for 2 nights in a hotel similar to a hostel. They purposely didn't mention the room had nothing but beds in it, or the extra $70+. I would have NEVER spent 400$ on a couple beds in a room if Booking.com hadn't fooled me.

I emailed Booking.com and called the hotel, the hotel let me know Booking.com was charging because they have a strict cancellation policy. My mother had cardiac arrest yesterday and I could not go on vacation. Even offered to submit supporting documents but they would not waive the fee. This is a disgusting business.

Hopefully by the time you read this it won't be too late for you. DO NOT USE BOOKING.COM. There are much better places to book accommodations. We booked a weekend stay in Key West for $300. When we received the confirmation it was $500. We called to question the charges. They said it was taxes and fees! So $200 worth of taxes and fees for a $300 2 night stay. We called and tried to cancel right away. Not even 1 hour had passed. They informed us that the cancellation fee was $300! So a $300 cancellation fee for a $300 booking! We asked for a supervisor, they denied our request and basically said there is nothing they will do. Do yourself a favor and AVOID BOOKING.COM!

This inefficient, unhelpful and scam site are more than happy to take your money but not pass on to hotels, and we end up paying twice! They are arrogant, rude and are not contactable when it matters. Jamie

Booked a limo from NY Kennedy airport, received email confirmation with ref#s for Booking.com and "Roshil Exclusive" car company. Spelling was as given. Tried to confirm 2 days before: The phone # given for Roshil is discontinued. Booking.com website has a phone # that requires conf# but does not respond when entered. Also asks for a pin which was never part of the original booking process. Roshil google search turn up a link that times out before any response. I seem to have been scammed.

I booked a apt for a 3 night stay in Taiwan. The owner was misleading about the check in time. Didn't tell me it was late in the day until I had paid even though when I told him our flight was arriving early he had said it was ok. And he would not provide a place to store our luggage until checking time. Since that means we would have to wander the streets for 10 hours, I called Booking.com and asked if I could cancel given the circumstances. A Booking.com agent reached out and he agreed to cancel and refund me. Then a few hours later he emailed me and said no refund. I called Booking.com again and they stepped in and gave me a refund. Their service was perfect.

I booked seven hotels as we were walking the Santiago Way with my family (2 adults + 3 children) on January. Travel was planned for the first week of August. My credit card expired on Jun, and at that month, I updated my credit card in the system. Two of the hotels were canceled by Booking.com 24h before, one of them without notification on the app. When I tried to rebook in the same hostel, it was not possible, therefore I had to book a more expensive place.

My experience was absolutely terrible, I am going to tell everyone that I know to never use this site! I booked a 3 night stay at a hotel about a month before our family vacation was planned for labor day. The week of the vacation (ahead of the date booking.com said I could make changes to my reservation without being charged) I eliminated one night from the stay and change the CC number on file for the hotel to charge. I received a confirmation email from booking.com stating both changes were made to the reservation. When I went to check in to the hotel, they told me that I was marked as a no show for the night before because they didn't receive any changes on the reservation from booking.com.

We booked Knights Inn through Booking.com. There were certain things Knights Inn stated as coming with the room including Free Wifi. When we arrived after driving 9 hours from Los Angeles, there was no Wifi service. The lady at the front desk gave various reasons. The main one being Wifi is down but it works and our technician is working on it. We hung around outside, and including driving off and coming back to recheck but still no Wifi after hours. We could not stay there as we need Wifi including for business. The hotel, despite not delivering what is promised would not refund us. After 3 calls to Booking.com same deal no refund. I will NEVER use Booking.com again.

They cancelled my booking without my consent, refuse to give me an refund and you can not get thru to a human. All customer care is an automated response.. DO NOT USE THIS SITE, RATHER USE ALTERNATIVES AS YOU WILL LOSE YOUR MONEY WITH THIS SITE!!

Worse experience ever - booked a rental car through booking.com. Rental company didn’t have my car and tried to upgrade me to a more expensive car. I refused and didn’t upgrade. Called Booking.com rental department and they refused to give me my money and I lost the money - will never book through them and will never recommend them and my money. I will write a review everyday and every where and warn people for them. Ref # **. Manager name Chris based in England won’t even speak to me -.

I booked a property in Seattle for a family vacation with Booking.com 9 months ago. The fee was immediately charged on my credit card. I confirmed the day before we left for vacation. The property cancelled 3 hours before we were to check in. Booking.com didn't notify me. I had to call them to see what was going on after the person I was to check in with to get the property key text me to say the property cancelled and Booking.com should have notified me. It was a horrible mess. I had to find another place on my own. I still have not received my money back.

I booked a hotel on Booking.com to arrive at the hotel and then have they tell me that there are no available rooms. Tried to get compensation for the Lyft ride there but didn't get any response, terrible service. I recommend booking with the actual hotel on their website or calling them beforehand.

Went to check into my hotel that I had booked and find out my booking was never actually done through the app. They said there was no reservation for me and that it was never actually completed. Instead of the booking taking ownership they say it’s not their fault. It’s the hotel's. I have already deleted the app because it’s always something with them and they have continually failed me and not shown any signs of improvement.

I booked the Candlelight Mansion in Everett, WA through Booking.com for early August for 4 days 2019. They took my credit card and paid in full for $555.67. The Candlelight policy on room charge states to bring your ID upon check in. When we arrive there to the block where it was supposed to be, the address was correct but no sign??? We asked a neighbor across from it if this was the Candlelight Inn, she said she did not know or hear of it. I called the inn keeper and she that was the right place and I told her there was no sign and she just laughed and said, "I know." She gave me a number to punch in. I got in and it indeed on the outside and inside an old Mansion. No one was there to greet us. It was musty and old.

I usually use Booking.com for any travel need, but this is the first time for car rental. I rented a car to be picked up in Ft Laud Airport, they took my money and it cleared right away. First the information was wrong and I tried to changed it but it wouldn't change. So I get to the airport late and went to the car rental center for Enterprise, gave them my info but they still wanted my credit card. Well I paid by debit card and I had to credit card. Enterprise would not honor the booking.com payment, so not. I had nowhere to go or sleep and it's 11pm by now, so I waited in the airport till 7:30am till an offsite office opened up, gave them my reservation info and would not accept. So now my price is higher and I had to pay all over again. So I sent booking.com an email and they tell me that the reservation is non refundable, that really kicked me off.

I had a terrible experience with Booking.com and Holiday Inn in Salado, Texas. I have explained the circumstances below. Because of a lack of communication between the Holiday Inn and Booking.com I’m stuck with NO SHOW charges. When reading the below carefully, you will see there is no protocol for my situation. They charged me for something I never received and should not have charged me. At best I should have received a refund when I spoke to your general manager. The general manager passed me on to Booking.com, which was a waste of time. Holiday Inn charged my credit card, not Booking.com. The 24 hours cancellation policy did not cover reservations made after 4 p.m. on the day of arrival and canceled less than 2 hours later. To top it off Booking.com did not notify the Holiday Inn.

I just canceled a same-day reservation. They gave me the option to send the actual hotel a message explaining why. I called their ”customer service,” and it would not go through. You can't talk to anyone! DON’T USE BOOKING.COM. They make it nearly impossible to get a hold of an actual person or make you wait 47 minutes. Free cancellation with their company is a JOKE! !

My wife booked a room in Dublin through Booking.com to visit my daughter. Unfortunately she discovered after that the room at the Dublin Inn was quite a distance from my daughter's apartment. She immediately (with in 24 hours) cancelled the room and was informed that the full price was the cancellation fee. After hours on the phone with Booking.com (apparently the Dublin Inn doesn't answer their phone or return phone calls) we were told we should have read the cancellation policy. Fair enough. Customer service was horrible. I would NOT recommend this service. I am out $586 for a room that was booked 2 months in advance and cancelled within 24 hours. I am sure the room was rebooked by some other poor fool and the Dublin Inn made double the amount for the reservation. Live and learn I guess!

When booking through their website, even if you use a filter for example "parking" to find a place with parking, you need to call the property to find out what they mean by this. It's very unclear with the filter if that means parking is included or if parking is available. If parking is available, is it at cost or any limits. I made the mistake of not finding out the explicit details and came to a hotel that offered it at a cost and only if they had space, which was limited.

On 2 September I booked a stay from September 7th to September 10th 2019. I completed my reservation using PayPal. Soon I realised I did not have a confirmation e-mail. I logged on again, where the Booking.com website asked me if I wanted to complete my booking. Thinking I must have been mistaken about completing payment, I completed the reservation again, checked my e-mail where I saw an e-mail from Booking.com that my booking could not be completed. I checked my PayPal account and saw that I had paid for the room twice! I logged back into the website where once again I was prompted to complete my booking. I contacted the hotel directly, and they have no record of my booking.

So I booked a room at FIESTA AMERICANA HERMOSILLO Sonora México. Upon arrival I discovered that the room I booked was nothing like the pictures online. I immediately went to the front desk and made them aware. I showed them the pictures and said this is not what I booked! The young lady told me they had problems with Booking.com because of this before. So I ended up not staying. I was charged a cancellation fee even though I was not at fault! Then I was charged the full amount of my reservation. Even though I did not stay.

Absolutely terrible customer service. We attended to our Vatican City museum fast-track that we paid for through Booking.com and we were told by the activity organisers that we are to continue on our own because we had a person in a wheelchair. They told us that we would be refunded (the €120 euros) the following day. However we never received this refund and unfortunately we were already in Venice. After contacting Booking.com customer service about the situation, the first person who replied offered us a 10% refund. We believed this was an insult for something not being our fault. To make it worse, the person never replied so we had to send another email to customer assistance. Every time (sent multiple times) we received the same generic email asking for our booking information and then no reply after that. DO NOT BOOK THROUGH BOOKING.COM. They don't care about their customers, and only care about keeping money in their pockets.

Beware of booking through Booking.com as extortionate extra charges are demanded upon arrival at hotel!!! I’m utterly disappointed and disgusted that upon arrival at the hotel an extra £100 is demanded from me for services and taxes which seems excessive for 2 nights. Booking.com states the best prices are guaranteed but they appear to be running a scam with their prices because customers are being charged extra when they arrive at their hotel on top of the price confirmed by Booking.com. Although Booking.com states that extra charges may apply I do not expect to pay an extra £50 per night on top of what I have already paid. Booking.com needs to confirm the TOTAL amount at time of booking including any extras that have to be paid at arrival which should be clearly highlighted so customers can either decide that they will pay the extra or not go ahead with booking prior to arriving at their accommodation.

The hotel I booked through them could not honor my reservation and placed me somewhere else. I paid for a suite but was put in a standard 2 double bed room. The hotel was old, smelled of smoke. The door jam was cracked and looked like the door had been kicked in recently. There was a wooden plank in the window because the lock was broken. The tub would not drain. There were only 3 small thin stained towels available. The power strip was hanging off the wall and overloaded. There was something nasty growing on the bottom of the a/c unit. There was gang art on the furniture drawers. The furniture was all old and chipped.

My wife and I booked a room 2 months ago for our wedding anniversary. We learned 2 days prior to the trip that the hotel couldn't accommodate us. Booking.com has changed their story now 3x times as to why they aren't responsible for ruining our trip. They have called me a liar, told me that this is my fault for trusting their service and now has said that my booking is a "special request". It's completely unacceptable of them and bad business.

We booked a place and after driving all day, discovered it was a scam. They currently have my credit card info, and Booking.com has no way of reaching them. You would think booking.com would take some responsibility. Now I must cancel my credit card while traveling in a foreign country. NOT WORTH THE CHEAPER RATE!

We made a booking in Montreal with Booking.com and had a terrible experience. The hotel was filthy, the room was dirty and tiny. Not sure if they check facilities before advertising on their website. All customer service could do was contacting the hotel and offered a refund of $26 for the ruined weekend. This is how they value their customers' trust and loyalty.

There is barely any communication with the host and Booking.com. They do not respond to email and you can spend hours and hours each day on the phone trying to contact them - in other countries such as Hong Kong, etc. If you get through, the workers are incompetent and will give you wrong information 99 percent of the time. They go against their own policies and are inconsistent. They leave guests stranded due to their non-communication with the host of the property- often! There is zero insurance. Deposits: they tell guests that deposits will be taken in cash at the door of the property and given back the day they depart. They tell hosts they have nothing to do with deposits, they are only a booking platform and give wrong information.

Got charged for additional night. They said it's nothing to be concerned about. How in any way shape or form is that nothing to be concerned about. Reserved on night got charged for two. Will never use Booking.com again. You get what you pay for except in this case. Got less than I paid for. Will be disputing this with my credit card and filing a report with the Better Business Bureau! WATCH OUT, THEY SCAM!

We have reserved a room at The Grand NYC Apartments. But only after we reserved the room and paid $257.00 we received a notification of additional fees and taxes; moreover, the cancellation fee of $257. We immediately called to cancel but got no answer, nobody picked up the phone (day and later night). Because this is highly unacceptable especially the cancellation fee and taxes (for what?), I called and spoke twice with customer service reps at Booking.com but the representatives just shrugged me off and did not offer any help with the refund. I have used this website before, but never again. Booking.com is unaccommodating. Please do yourself a favor and do not use Booking.com because if there is a problem with a reservation, you are on your own. Booking.com is allowing crooks and suspicious businesses to be affiliated with.

I booked a hotel in Greece through Booking.com seven months in advance. I had never used booking.com before (nor will I again). I arrived at the hotel to find it being renovated. The manager told me that he had made arrangements to put me in another hotel so I wouldn't be inconvenienced. The hotel I was put in was horrible. It was filthy and hot (you could not control your own air conditioning) and had bugs in the bathroom. I sent an email to both the hotel and Booking.com. Booking.com responded with a form letter saying it was a hotel issue. As the hotel had my money I felt forced to stay. I had another week of travel after leaving Greece. When I got back I sent a letter of complaint to Booking.com. A few days later they called me and said they would help. I was really impressed until two days later, I got a very blunt letter basically stating my issues and saying that the hotel disagreed so I had no recourse.

I booked a room through Booking.com, received a confirmation number and pin, and even received a response to my request for a late check-in. Upon arriving, there was no reservation listed for me, they couldn't find my booking confirmation number or pin. Evidently Booking.com's system didn't actually work to reserve a room in the system. As I had a confirmation number I had no way of knowing this. I arrived to the hotel at 11PM after taking 5 kids to an amusement park for the day with no room available due to the dysfunctional Booking.com system. The room they gave me, as they had no record of my reservation even with me showing them the email confirmation, was too small for my group. Despite calling around to other area hotels there were no rooms available.

I booked a hotel through this site and when the hotel cancelled my booking I was given the run around. The hotel (Loyal Inn, Seattle) told me that because it was the site that took my payment and it's the site that gives the refund. When I contacted the site Booking.com and informed them of this, they proceeded to tell me that they do not give the refund and it's the hotel's responsibility. All phone numbers I have attempted for this site are out of service as well. Only contact through email. I DO NOT RECOMMEND THIS SITE! THIEVES!!!

I booked a rental car through Booking.com for a car in Europe from Centauro. When I arrived the Centauro told me they couldn’t rent the car because I did not have an international license and they would not charge me for the reservation. While frustrated I understood their policy. I called Booking.com and cancelled the car immediately. Booking.com however decided to charge me for the full 9 days of the car rental even though Centauro agreed not to charge me at all. So the way I see this scam works is Booking.com will assist you in finding a car to rent in the hopes that you cancel last minute. Then they can charge you (in this case a full 670 euro) for a car that you did not get and for the full length of the rental.

Booked a condo ($852) in Maryland for DC visit. Three weeks prior to visit we had to cancel due to extenuating circumstances. They charged us $750 and the next day they had the condo back on the market and three days later had the property booked. Something wrong with this scenario and Booking.com allows for such behavior. We'll never use Booking.com again.

I have no complaint about the booking process, but after my stay they kept sending me surveys about the hotel stay. I'm not interested in completing the surveys, but there's apparently no way to opt out of these emails. That's not right. I don't want to block their emails completely in case I want to use the site again. But I'm getting closer to blocking them every time they send me another survey.

Amex Platinum card holder and they canceled two reservations in Rome. We lost our first hotel which we really wanted. They stated the card was invalid, Amex says they have no issues. ** site. I think they couldn't secure the room. Don't lose out. You can't trust this site. Buyer beware. Stay away. Did I make myself clear how awful this service is?