Booking.com Reviews

Dear all, I am usually not a person to complain or leave any type of review, however the experience with Booking.com motivated me to act. There is something called basic.booking on booking.com website that it is official scam offered by the company. All the offers with basic.booking cannot be cancelled, so once you make a purchase God help you on what you get.

It's a scam. They say free cancellation, but their advertisement says that to lock you in. Once they lock you in they send you an email saying non-refundable and if you cancel they will draft money out. Don't do it! I booked with them and they claim that it shows non refundable, but all of the selections say "Book now pay later, no prepayment needed". "We need a card on file to book your room." It says NOTHING AND I DO MEAN ABSOLUTELY NOTHING about a prepayment. Taking legal action.

I am very unhappy with Booking.com. It did not deliver what it promised on my past-weekend stay in St. Louis. Neither the stay nor the review I did after the trip show up on the website. And getting any customer service or live help has been impossible, the website seems full of bots and runarounds and dead ends. I don't think I'll ever waste my time with Booking again unless it gets its act together and starts really caring about customers!

We reserved two rooms for a visit with family on the East Coast. Arrived at the hotel and the place didn’t come close to their internet pics or propaganda. When we said we’d like to see the room before checking in the hotel personnel immediately responded “... there are no refunds...”. We called Booking.com and they said they would work with the Hotel to get us a refund. After three months of following up Booking.com said they could not get the hotel to answer their calls nor talk to them. Booking.com does not protect the customer, nor does it appear they vet their associates for truth or accuracy in advertising. Absolute worse reservation experience ever. Never ever again will I use Booking.com nor should you. Their business model is as cheesy as their commercials.

I booked many hotels at Booking.com. However, I have been deeply disappointed by the lack of response regarding a reward I was supposed to have received. I booked a hotel in Key West (very expensive) on the assumption that I would receive an $80 reward, as was promised. This reservation was in early June of 2019. I have sent several emails and have been on the phone several times to be reimbursed. It has not happened!!! I would not have stayed at this hotel because of how much it cost us if it were not for the promise of the reward. I am DONE with Booking.com. I must say that Expedia.com is so responsive to any needs and I will going forward always deal with Expedia.com.

A friend and I booked at the same hotel for the same dates. However he was charged much less than I was and when I took it up with the hotel they said it was Bookings.com fault and not theirs, they were not willing to assist with the prices and said business is business. The hotel was in Shanghai China and I did not have the time to call bookings.com. Very disappointed with using booking.com as this is the 2nd time my prices were wrong.

Customer service makes the difference if and when anything goes wrong in booking. Booking.com offers NO customer service. 5 months in advance, I rented a car through them. They cancelled that reservation 5 days later, and never notified me. They charged my card for 54% of the fee and did not refund a penny, until I disputed the charge with my credit card company 5 months later. I found out my car was cancelled when I was confirming my trip details 12 days prior to leaving. Can't call Booking.com w/o a PIN # ( I didn't have one). Emailed them 4x from their website. Canned responses, no help at all.

I have used Booking.com for years now but lately their dependability has turn into absolute undependable and unsafe for their customers. As of tonight I will no longer be using this company because in the last 2 states I've been and the last 3 bookings I've made with Booking.com has left me sleeping in the streets at night along with a few $100 out of my pocket that I will never see again, I've even wrote to Booking.com about this situation and not a word back or at least an apology for leaving me out on the streets overnight.

Days Inn by Wyndham Orlando Airport Florida Mall. This hotel was just disgusting. I had to switch rooms due to mold and cigarette smell. Then the next room was just Mold and filth. The walls and ceilings were falling apart. So I didn't even unpack. I went to the front desk and they said No Refunds. So I just left and figured BOOKING.com would help me out and get a full refund. But No. They offered me 20.00 lol. I told them to keep it and I will never use them again. So Don't use Booking for anything. They don't care....

My husband and I booked a hotel in Lisbon through Booking.com. This hotel got a 5-star review. We made the reservation through Booking.com based on the reviews and looking at the hotel's website/photos. When we arrived, we were greeted by a woman in a bathrobe at the reception desk. My husband immediately had an allergic reaction as the air was heavily perfumed with some kind of scent. It was overwhelming. He couldn’t breathe comfortably and he, again, displayed symptoms of an allergic reaction. While seated at the reception to check the availability of the room, the clerk asked my husband if he was ok, as she noticed he was in some kind of distress. Not wanting to risk his health, we were lucky to find another hotel on our own.

I booked a room in Clearwater Fl. with a full refund policy. I cancelled the room through Booking.com the next day as well as the hotel directly. The booking wasn't showing in my upcoming bookings so I was confident it was cancelled. I was charged full price for being a no show and called the hotel and booking.com. Both said they couldn't help me? Very poor customers service.

I have booked a car through Booking.com from Hanco at Jeddah airport for 24 hours. Booking.com charged my credit card, up to this point everything was ok. I have changed my plan and decided to pick the car 8 hours earlier. I went to their email that they have sent me the confirmation to cancel the booking and rebook the new car. When I opened the email I noticed that In their booking email there was a 'manage your booking' option next to the cancel option. I clicked on 'manage option' and under the managing option there's 'amend the booking' and l followed that option, I changed my booking schedule.

Never book with Booking.com ever again, book 3 room for 2 night for $500 which advertise saying best deal with taxes and fee per night for each room includes. After check out from hotel was charge another $300, I thought it was the deposit but after week of not getting the money back to my account, I call the hotel and they say it was taxes and fee for each room I stay in. Call booking.com customer service and they told me to send a copy of the charge. Send it to them and 2 day later got a email telling me they don't know why I'm complaining about, I still have the best deal, if I need more answer I should call the hotel directly.

My husband and I arrived by boat in Athens. After paying 35 euros cab fare, we were left stranded in a strange place with anyone around. Host was a no show. I called 3 times, sent text message, husband climbed over fence to knock on doors, I shouted out - NO RESPONSE! Finally found a kind gentleman 2 blocks away who happened to be a cab driver and he helped us. Paid him 25 euros to the nearest hotel. Hotel charged us double since it was a last minute booking for 2 nights. Host finally returned our call and claimed she was there. We did get a full refund but incurred additional expenses beyond our intended budget. Have tried to contact Booking.com several times but no response at all and we have been clients since 2014. Would have appreciated acknowledgement and the courtesy of a response. We will be dealing with other lodging agents in the future.

I booked a 2 night stay for Edinburgh based on an advertisement that Booking.com wanted to give me a free taxi from the airport for any Edinburgh stay that was more than $178. So I booked my room for $230 through Booking.com expecting that I would get a free taxi from the airport. I could have booked the very same room via Expedia for $16 cheaper, but it didn't include the taxi.

Booked and paid for rooms overlooking Times Square, paid extra for the view. Booking.com took the money and booked us into a different hotel in Hell's Kitchen. Will never use again. Delete your account now and avoid the rush.

I recently booked an apartment in Dubai. The quoted price on screen was '£770, including taxes and charges.' When booking was processed charge came to £853.00. Despite 3 emails, no one would resolve! I subsequently cancelled booking and dealt direct with other hotel.

Don't use this site whatever you do, and don't give them you credit card info. I paid for a room and was told they needed a deposit. I offered them cash and they refused it, but kept my money. Be very wary of these people. Not on the up, and up, and need to be investigated by the proper authorities.

Not only was the room more than what everyone else paid, the room that I had picked was not available when I got to the hotel. Try booking directly through the hotel before going through Booking. com. Most likely you will save money. Try it. You will have nothing to lose.

I booked a hotel only because it was cheap, Booking.com gave me the total in Canadian $. At the end of my stay the hotel slaps me with a bill over $70 more than what Booking.com said my total was. We got nothing extra and the room was horrible. Just a couple beds, not even a tv, fridge or anything. $400 for 2 nights in a hotel similar to a hostel. They purposely didn't mention the room had nothing but beds in it, or the extra $70+. I would have NEVER spent 400$ on a couple beds in a room if Booking.com hadn't fooled me.

I emailed Booking.com and called the hotel, the hotel let me know Booking.com was charging because they have a strict cancellation policy. My mother had cardiac arrest yesterday and I could not go on vacation. Even offered to submit supporting documents but they would not waive the fee. This is a disgusting business.

Hopefully by the time you read this it won't be too late for you. DO NOT USE BOOKING.COM. There are much better places to book accommodations. We booked a weekend stay in Key West for $300. When we received the confirmation it was $500. We called to question the charges. They said it was taxes and fees! So $200 worth of taxes and fees for a $300 2 night stay. We called and tried to cancel right away. Not even 1 hour had passed. They informed us that the cancellation fee was $300! So a $300 cancellation fee for a $300 booking! We asked for a supervisor, they denied our request and basically said there is nothing they will do. Do yourself a favor and AVOID BOOKING.COM!

This inefficient, unhelpful and scam site are more than happy to take your money but not pass on to hotels, and we end up paying twice! They are arrogant, rude and are not contactable when it matters. Jamie

Booked a limo from NY Kennedy airport, received email confirmation with ref#s for Booking.com and "Roshil Exclusive" car company. Spelling was as given. Tried to confirm 2 days before: The phone # given for Roshil is discontinued. Booking.com website has a phone # that requires conf# but does not respond when entered. Also asks for a pin which was never part of the original booking process. Roshil google search turn up a link that times out before any response. I seem to have been scammed.

I booked a apt for a 3 night stay in Taiwan. The owner was misleading about the check in time. Didn't tell me it was late in the day until I had paid even though when I told him our flight was arriving early he had said it was ok. And he would not provide a place to store our luggage until checking time. Since that means we would have to wander the streets for 10 hours, I called Booking.com and asked if I could cancel given the circumstances. A Booking.com agent reached out and he agreed to cancel and refund me. Then a few hours later he emailed me and said no refund. I called Booking.com again and they stepped in and gave me a refund. Their service was perfect.

I booked seven hotels as we were walking the Santiago Way with my family (2 adults + 3 children) on January. Travel was planned for the first week of August. My credit card expired on Jun, and at that month, I updated my credit card in the system. Two of the hotels were canceled by Booking.com 24h before, one of them without notification on the app. When I tried to rebook in the same hostel, it was not possible, therefore I had to book a more expensive place.

My experience was absolutely terrible, I am going to tell everyone that I know to never use this site! I booked a 3 night stay at a hotel about a month before our family vacation was planned for labor day. The week of the vacation (ahead of the date booking.com said I could make changes to my reservation without being charged) I eliminated one night from the stay and change the CC number on file for the hotel to charge. I received a confirmation email from booking.com stating both changes were made to the reservation. When I went to check in to the hotel, they told me that I was marked as a no show for the night before because they didn't receive any changes on the reservation from booking.com.

We booked Knights Inn through Booking.com. There were certain things Knights Inn stated as coming with the room including Free Wifi. When we arrived after driving 9 hours from Los Angeles, there was no Wifi service. The lady at the front desk gave various reasons. The main one being Wifi is down but it works and our technician is working on it. We hung around outside, and including driving off and coming back to recheck but still no Wifi after hours. We could not stay there as we need Wifi including for business. The hotel, despite not delivering what is promised would not refund us. After 3 calls to Booking.com same deal no refund. I will NEVER use Booking.com again.

They cancelled my booking without my consent, refuse to give me an refund and you can not get thru to a human. All customer care is an automated response.. DO NOT USE THIS SITE, RATHER USE ALTERNATIVES AS YOU WILL LOSE YOUR MONEY WITH THIS SITE!!

Worse experience ever - booked a rental car through booking.com. Rental company didn’t have my car and tried to upgrade me to a more expensive car. I refused and didn’t upgrade. Called Booking.com rental department and they refused to give me my money and I lost the money - will never book through them and will never recommend them and my money. I will write a review everyday and every where and warn people for them. Ref # **. Manager name Chris based in England won’t even speak to me -.

I booked a property in Seattle for a family vacation with Booking.com 9 months ago. The fee was immediately charged on my credit card. I confirmed the day before we left for vacation. The property cancelled 3 hours before we were to check in. Booking.com didn't notify me. I had to call them to see what was going on after the person I was to check in with to get the property key text me to say the property cancelled and Booking.com should have notified me. It was a horrible mess. I had to find another place on my own. I still have not received my money back.

I booked a hotel on Booking.com to arrive at the hotel and then have they tell me that there are no available rooms. Tried to get compensation for the Lyft ride there but didn't get any response, terrible service. I recommend booking with the actual hotel on their website or calling them beforehand.

Went to check into my hotel that I had booked and find out my booking was never actually done through the app. They said there was no reservation for me and that it was never actually completed. Instead of the booking taking ownership they say it’s not their fault. It’s the hotel's. I have already deleted the app because it’s always something with them and they have continually failed me and not shown any signs of improvement.

I booked the Candlelight Mansion in Everett, WA through Booking.com for early August for 4 days 2019. They took my credit card and paid in full for $555.67. The Candlelight policy on room charge states to bring your ID upon check in. When we arrive there to the block where it was supposed to be, the address was correct but no sign??? We asked a neighbor across from it if this was the Candlelight Inn, she said she did not know or hear of it. I called the inn keeper and she that was the right place and I told her there was no sign and she just laughed and said, "I know." She gave me a number to punch in. I got in and it indeed on the outside and inside an old Mansion. No one was there to greet us. It was musty and old.

I usually use Booking.com for any travel need, but this is the first time for car rental. I rented a car to be picked up in Ft Laud Airport, they took my money and it cleared right away. First the information was wrong and I tried to changed it but it wouldn't change. So I get to the airport late and went to the car rental center for Enterprise, gave them my info but they still wanted my credit card. Well I paid by debit card and I had to credit card. Enterprise would not honor the booking.com payment, so not. I had nowhere to go or sleep and it's 11pm by now, so I waited in the airport till 7:30am till an offsite office opened up, gave them my reservation info and would not accept. So now my price is higher and I had to pay all over again. So I sent booking.com an email and they tell me that the reservation is non refundable, that really kicked me off.

I had a terrible experience with Booking.com and Holiday Inn in Salado, Texas. I have explained the circumstances below. Because of a lack of communication between the Holiday Inn and Booking.com I’m stuck with NO SHOW charges. When reading the below carefully, you will see there is no protocol for my situation. They charged me for something I never received and should not have charged me. At best I should have received a refund when I spoke to your general manager. The general manager passed me on to Booking.com, which was a waste of time. Holiday Inn charged my credit card, not Booking.com. The 24 hours cancellation policy did not cover reservations made after 4 p.m. on the day of arrival and canceled less than 2 hours later. To top it off Booking.com did not notify the Holiday Inn.

I just canceled a same-day reservation. They gave me the option to send the actual hotel a message explaining why. I called their ”customer service,” and it would not go through. You can't talk to anyone! DON’T USE BOOKING.COM. They make it nearly impossible to get a hold of an actual person or make you wait 47 minutes. Free cancellation with their company is a JOKE! !

My wife booked a room in Dublin through Booking.com to visit my daughter. Unfortunately she discovered after that the room at the Dublin Inn was quite a distance from my daughter's apartment. She immediately (with in 24 hours) cancelled the room and was informed that the full price was the cancellation fee. After hours on the phone with Booking.com (apparently the Dublin Inn doesn't answer their phone or return phone calls) we were told we should have read the cancellation policy. Fair enough. Customer service was horrible. I would NOT recommend this service. I am out $586 for a room that was booked 2 months in advance and cancelled within 24 hours. I am sure the room was rebooked by some other poor fool and the Dublin Inn made double the amount for the reservation. Live and learn I guess!

When booking through their website, even if you use a filter for example "parking" to find a place with parking, you need to call the property to find out what they mean by this. It's very unclear with the filter if that means parking is included or if parking is available. If parking is available, is it at cost or any limits. I made the mistake of not finding out the explicit details and came to a hotel that offered it at a cost and only if they had space, which was limited.

On 2 September I booked a stay from September 7th to September 10th 2019. I completed my reservation using PayPal. Soon I realised I did not have a confirmation e-mail. I logged on again, where the Booking.com website asked me if I wanted to complete my booking. Thinking I must have been mistaken about completing payment, I completed the reservation again, checked my e-mail where I saw an e-mail from Booking.com that my booking could not be completed. I checked my PayPal account and saw that I had paid for the room twice! I logged back into the website where once again I was prompted to complete my booking. I contacted the hotel directly, and they have no record of my booking.

So I booked a room at FIESTA AMERICANA HERMOSILLO Sonora México. Upon arrival I discovered that the room I booked was nothing like the pictures online. I immediately went to the front desk and made them aware. I showed them the pictures and said this is not what I booked! The young lady told me they had problems with Booking.com because of this before. So I ended up not staying. I was charged a cancellation fee even though I was not at fault! Then I was charged the full amount of my reservation. Even though I did not stay.

Absolutely terrible customer service. We attended to our Vatican City museum fast-track that we paid for through Booking.com and we were told by the activity organisers that we are to continue on our own because we had a person in a wheelchair. They told us that we would be refunded (the €120 euros) the following day. However we never received this refund and unfortunately we were already in Venice. After contacting Booking.com customer service about the situation, the first person who replied offered us a 10% refund. We believed this was an insult for something not being our fault. To make it worse, the person never replied so we had to send another email to customer assistance. Every time (sent multiple times) we received the same generic email asking for our booking information and then no reply after that. DO NOT BOOK THROUGH BOOKING.COM. They don't care about their customers, and only care about keeping money in their pockets.

Beware of booking through Booking.com as extortionate extra charges are demanded upon arrival at hotel!!! I’m utterly disappointed and disgusted that upon arrival at the hotel an extra £100 is demanded from me for services and taxes which seems excessive for 2 nights. Booking.com states the best prices are guaranteed but they appear to be running a scam with their prices because customers are being charged extra when they arrive at their hotel on top of the price confirmed by Booking.com. Although Booking.com states that extra charges may apply I do not expect to pay an extra £50 per night on top of what I have already paid. Booking.com needs to confirm the TOTAL amount at time of booking including any extras that have to be paid at arrival which should be clearly highlighted so customers can either decide that they will pay the extra or not go ahead with booking prior to arriving at their accommodation.

The hotel I booked through them could not honor my reservation and placed me somewhere else. I paid for a suite but was put in a standard 2 double bed room. The hotel was old, smelled of smoke. The door jam was cracked and looked like the door had been kicked in recently. There was a wooden plank in the window because the lock was broken. The tub would not drain. There were only 3 small thin stained towels available. The power strip was hanging off the wall and overloaded. There was something nasty growing on the bottom of the a/c unit. There was gang art on the furniture drawers. The furniture was all old and chipped.

My wife and I booked a room 2 months ago for our wedding anniversary. We learned 2 days prior to the trip that the hotel couldn't accommodate us. Booking.com has changed their story now 3x times as to why they aren't responsible for ruining our trip. They have called me a liar, told me that this is my fault for trusting their service and now has said that my booking is a "special request". It's completely unacceptable of them and bad business.

We booked a place and after driving all day, discovered it was a scam. They currently have my credit card info, and Booking.com has no way of reaching them. You would think booking.com would take some responsibility. Now I must cancel my credit card while traveling in a foreign country. NOT WORTH THE CHEAPER RATE!

We made a booking in Montreal with Booking.com and had a terrible experience. The hotel was filthy, the room was dirty and tiny. Not sure if they check facilities before advertising on their website. All customer service could do was contacting the hotel and offered a refund of $26 for the ruined weekend. This is how they value their customers' trust and loyalty.

There is barely any communication with the host and Booking.com. They do not respond to email and you can spend hours and hours each day on the phone trying to contact them - in other countries such as Hong Kong, etc. If you get through, the workers are incompetent and will give you wrong information 99 percent of the time. They go against their own policies and are inconsistent. They leave guests stranded due to their non-communication with the host of the property- often! There is zero insurance. Deposits: they tell guests that deposits will be taken in cash at the door of the property and given back the day they depart. They tell hosts they have nothing to do with deposits, they are only a booking platform and give wrong information.

Got charged for additional night. They said it's nothing to be concerned about. How in any way shape or form is that nothing to be concerned about. Reserved on night got charged for two. Will never use Booking.com again. You get what you pay for except in this case. Got less than I paid for. Will be disputing this with my credit card and filing a report with the Better Business Bureau! WATCH OUT, THEY SCAM!

We have reserved a room at The Grand NYC Apartments. But only after we reserved the room and paid $257.00 we received a notification of additional fees and taxes; moreover, the cancellation fee of $257. We immediately called to cancel but got no answer, nobody picked up the phone (day and later night). Because this is highly unacceptable especially the cancellation fee and taxes (for what?), I called and spoke twice with customer service reps at Booking.com but the representatives just shrugged me off and did not offer any help with the refund. I have used this website before, but never again. Booking.com is unaccommodating. Please do yourself a favor and do not use Booking.com because if there is a problem with a reservation, you are on your own. Booking.com is allowing crooks and suspicious businesses to be affiliated with.

I booked a hotel in Greece through Booking.com seven months in advance. I had never used booking.com before (nor will I again). I arrived at the hotel to find it being renovated. The manager told me that he had made arrangements to put me in another hotel so I wouldn't be inconvenienced. The hotel I was put in was horrible. It was filthy and hot (you could not control your own air conditioning) and had bugs in the bathroom. I sent an email to both the hotel and Booking.com. Booking.com responded with a form letter saying it was a hotel issue. As the hotel had my money I felt forced to stay. I had another week of travel after leaving Greece. When I got back I sent a letter of complaint to Booking.com. A few days later they called me and said they would help. I was really impressed until two days later, I got a very blunt letter basically stating my issues and saying that the hotel disagreed so I had no recourse.

I booked a room through Booking.com, received a confirmation number and pin, and even received a response to my request for a late check-in. Upon arriving, there was no reservation listed for me, they couldn't find my booking confirmation number or pin. Evidently Booking.com's system didn't actually work to reserve a room in the system. As I had a confirmation number I had no way of knowing this. I arrived to the hotel at 11PM after taking 5 kids to an amusement park for the day with no room available due to the dysfunctional Booking.com system. The room they gave me, as they had no record of my reservation even with me showing them the email confirmation, was too small for my group. Despite calling around to other area hotels there were no rooms available.

I booked a hotel through this site and when the hotel cancelled my booking I was given the run around. The hotel (Loyal Inn, Seattle) told me that because it was the site that took my payment and it's the site that gives the refund. When I contacted the site Booking.com and informed them of this, they proceeded to tell me that they do not give the refund and it's the hotel's responsibility. All phone numbers I have attempted for this site are out of service as well. Only contact through email. I DO NOT RECOMMEND THIS SITE! THIEVES!!!

I booked a rental car through Booking.com for a car in Europe from Centauro. When I arrived the Centauro told me they couldn’t rent the car because I did not have an international license and they would not charge me for the reservation. While frustrated I understood their policy. I called Booking.com and cancelled the car immediately. Booking.com however decided to charge me for the full 9 days of the car rental even though Centauro agreed not to charge me at all. So the way I see this scam works is Booking.com will assist you in finding a car to rent in the hopes that you cancel last minute. Then they can charge you (in this case a full 670 euro) for a car that you did not get and for the full length of the rental.

Booked a condo ($852) in Maryland for DC visit. Three weeks prior to visit we had to cancel due to extenuating circumstances. They charged us $750 and the next day they had the condo back on the market and three days later had the property booked. Something wrong with this scenario and Booking.com allows for such behavior. We'll never use Booking.com again.

I have no complaint about the booking process, but after my stay they kept sending me surveys about the hotel stay. I'm not interested in completing the surveys, but there's apparently no way to opt out of these emails. That's not right. I don't want to block their emails completely in case I want to use the site again. But I'm getting closer to blocking them every time they send me another survey.

Amex Platinum card holder and they canceled two reservations in Rome. We lost our first hotel which we really wanted. They stated the card was invalid, Amex says they have no issues. ** site. I think they couldn't secure the room. Don't lose out. You can't trust this site. Buyer beware. Stay away. Did I make myself clear how awful this service is?

I booked a hotel with free cancelation through Booking.com. My trip was canceled and I had plenty of time to cancel my hotel reservation. I went online on the Booking.com website and followed the steps which were pretty straightforward to cancel my reservation. A few days later I noticed a hotel payment out of my credit card. When I called the hotel, they asked me to call the Booking.com customer service. It took me close to 15min to find their contact number, when I called them they said, “Our website does not show a cancelation.” I told them that I canceled and it showed in my reservation page that it has been canceled. Unfortunately for me, I had no means to prove what I was saying, and Booking.com customer service completely ignored my request. Take my advice and save your time and money.

They cancelled my reservation two hours before check in. They called me from a number from Singapore which didn't accept incoming calls, and sent me a link to something comparable in price, not quality. I had booked a room at a Courtyard by Marriott, they sent a link to a Motel 6, and I ended up at a suite hotel from Red Roof with a toilet that ran, a smelly room and leak from the ceiling in the bathroom that hit me in the head while sitting on the toilet.

I was in the process of booking a room through Booking.com when at the end it timed out on me and told me to try again. So In the meantime I found something else. I had assumed by that the transaction did not go through. Cell service was very spotty so I couldn't check email until next day. I then found out it went through and charged me because I didn't cancel in time. I feel Booking.com should refund me.

You shouldn’t be a GENIUS NOT to use Booking… 1. I’m a GENIUS level 2 member in Booking, which gives me 15% discount in certain hotels worldwide. Sound good right? 2. I’ve booked 6 hotels for my trip to Greece – guess what? I got a discount in..None of them. Not even one of them was one. 3. Moreover, I booked 4 nights in one hotel in a higher rate which gave me the right for free cancellation until 1 day before my arrival.

When you find a hotel in Trivago you are transferred to Booking.com. Read everything. I booked a Rodeway Inn in Niagara Falls payment on arrival. When I got there the accommodations were less than adequate. I cancelled my reservation on the spot. I was charged one night for both rooms I had reserved. I contacted Booking.com and they pretty well blew me off. The other reservation I made through Booking.com worked out...BUT, and a big BUT I could have gotten a cheaper rate by booking direct with the hotel. My advice, never use these sites, Trivago or Booking.com. If you're too lazy to look up the direct link to the motel, you deserve what I got.

This people are practicing fraudulent activity. I always used them and never had any issue. I stayed at Royal Isabela and left a day early due to family emergency. The first day I stayed there I told them so they were aware ahead of time my situation. They told me it was fine and as I check out my total was 1,006.26 which I was charged correctly and am currently looking at the invoice they gave me. As soon as I get to the airport I noticed this criminals charged me a extra night that I wasn’t even there and they KEPT MY CARD & LICENSE and I was never called or anything to receive my belongings back. Since they kept my card they had their fun and started charging random things.

I had to book a night's stay to relocate for work a month ago and less than 24 hours after the cancellation window I found out that I needed to travel further through the night to get to my movers in time the next day. I tried to reach out through the booking portal - I think I tried that twice, two emails and even 2 separate phone calls to the hotel who said they would cancel my reservation (it was still over a week from the night's stay), so I was trying my best to give them plenty of time.

I had made reservations at Residence Inn in Temple, Texas for June 2019. The total cost was $390.00. About two weeks before we were supposed to travel our plans changed and we did not go. I called Residence Inn to cancel the reservation and got confirmation number. I contacted Booking.com several times to get refund and got no response. Their reservation agreement says due to the low rate you can’t get a refund. So I am out $390.00, disabled, on fixed income and the hotel probably rented the room out to someone else and Booking.com kept their measly referral fee and refuses to give me my money back. This is how Booking.com and Residence Inn in Temple, Texas does business. BUYER BEWARE.

Very bad. I have received offer (coupon) by mail, so as soon I do next booking my genius level will be unlocked and I will receive £15 cashback. 1 month later I want to use that which is still valid, seems genius level 2 will not be unlocked. This is big lie, and I contacted customer service, 5 times they ignored me, seems they don't want I use their coupon and just ignoring me. Very bad customer service.

Happy Customer for over 10 years, until something went wrong... Overall approach to Customer Service - thank you, sorry, thank you, sorry - ultimately we will support the property whenever cases of dispute are brought forward. It took 11 emails through 7 different Customer Service representatives to determine Booking.com were not going to provide me with any real help or support. So, I went to visa, who after investigation, agreed the property was fraudulent, and provided me with a full refund. There is no mechanism through Booking.com to call out the fraudulent properties they support. So you can't trust the reviews on their website either.

I called due to trying to upgrade my hotel, thought the upgrade was promotional pricing but it really was downgrading from 3 to 2 guests. I spoke to an agent who did not know what he was doing. He first did not know where my booking was for which was in Cancun and then he put me on hold stating he was calling the hotel and actually I was on mute not hold so I doubt he tried to reach the hotel. He stated he had to contact the hotel to get me back to the original pricing which was not the pricing of the hotel - it was the pricing on Booking.

We booked a hotel on Lake George for a place with hundreds of stellar reviews. When we got there it turned out to be stinky little mom and pop motel on a busy road. As boring and near junk level as possible. We were charged $149 per room advertised on Expedia (which we did not use) for $84. We were basically ripped off and I am certain those reviews were fake because there is no way hundreds of people left wildly enthusiastic reviews about this place. One of the beds had bed bugs. Horrible experience. I will never trust this site again.

Please stay away from this site. Do not use it, even if it purports to save you money because you will pay far more in the end. I booked a hotel room in Norwalk of mid-July. Went to the airport the evening of my flight which was delayed twice and then cancelled because of bad weather. All flights to that airport were cancelled that evening because of a storm that moved up the East Coast. Booking.com has refused to refund the fee for the hotel room stating that the reservation had to be cancelled a week earlier in order to secure a refund. Since when does human being have the ability to control the weather and predict with accuracy a week in advance. This is nothing but a scam and ripoff. DO NOT USE THIS SITE.

I just reserved a stay at Hav-Inn Suites - Union Station and Financial District in Toronto on Booking.com and apparently they are an apartment style hotel, meaning they have to know when you are arriving. First, I got numerous messages from the hotel/property saying my credit card information was invalid. Finally, after five attempts, I got a message saying it was OK (nothing changed all of that time). Next, I tried to change my arrival time to past midnight which is when my flight arrives Toronto, and I put a request in through my booking, and for two days, I have not gotten a response from the hotel/property. I am really nervous at this stage at the thought of finding myself at midnight downtown Toronto with my son out in the cold.

I made a reservation for a rather expensive resort in Maui, and then I found something for less and canceled the reservation within 24 hours; it was advertised free cancellation. I received confirmation of the cancellation from both the resort and from Booking.com. However a full day later the resort charged my bank half of the cost! I spent 40 minutes on hold at booking.com only to be given an excuse that it wasn't their fault it was the resorts fault, then I called the resort back and was basically told the same thing and that I will have to wait 10 days 10 days to get my money back. I will never use booking.com again.

We have booked Confirmation number: **. Hotel Résidence Chelles Paris cheated through Booking.com. In firstly services of Résidence Chelles very poor. Moreover we have paid their full payment in advance for stay of 4 days and we have checkout at ask him to check their room for any damage. But they said everything you can checkout and when we moved from their hotel they have withdrawn 50 Euro without any information and when I send mail and ask Résidence Chelles reply me that they have taken money due to damage so felt cheated. Looking out for justice.

I am Brazilian and booked apartments in Jerusalem last June in Booking.com. When I arrived in Israel the host told my apartment was not available. Another one was given to me totally dirt. When I was asked to rate the apartment I had booked, I told the story. However, it was never published. They said it was against their policy. It's difficult to continue with trust in this company.

Not had any problems using Booking.com before until we had a problem. The accommodation we booked in Argentina, wanted 50% deposit, a bit unusual, then we realised why, we were delayed with our flight and were going to be 3 hrs later in arriving. However despite informing the owner, he refused to meet us at the later time and cancelled our booking very quickly and left us high and dry without accommodation! We noticed the same property being advertised when we were searching for alternative accommodation at this stage, and then noticed it not being available anymore, ie it was booked.

Used booking.com to find a hotel for our vacation this week. Choose a hotel that was suggested and rated a good deal by the site. Upon arrival today the rooms were similar to something you would find a a third world country. Absolutely filthy. Took several pictures and sent them to booking.com. The representative was very nice and helped cancel the reservation but stated I would lose the deposits 88$ for all 3 rooms. I honestly feel that Booking.com has a level of responsibility to their customers to have a minimal standard as far as which establishments they recommend. I sent an email asking for a manager to call but have not received a call.

My friend and I rented Casa da Cordoaria from Booking.com's vacation rental website at the end of April this year. I am writing this review now because of Booking.com's failure to resolve the situation or, in fact, take any responsibility for the properties they represent. A few days after returning home, my friend realized that she had left two new items (about a $500 Canadian value) of clothing, purchased during the trip, in the Porto apartment. Patricia, the owner's representative, sent me pictures of the forgotten items. I offered to pay the cost of sending the items to Canada. After a number of weeks of WhatsApp back and forth, Patricia stopped answering my texts.

We booked reservations through Booking.com for 2 rooms to accommodate a family of 6 (2 adults and 4 children). We received e-mail confirmations from Best Western (BW) and Booking.com for both rooms. When close to hotel, we called to find out where we should park our trailer and BW front desk informed us that another guest’s room had a faulty air conditioner and they had to move them into our room. Since it was the last double queen room available, they could no longer accommodate our family without providing us with a 3rd room for which they wanted us to pay an additional $100.

If they had said to ring at the bus stop I would have but clearly on their confirmation it said to wait for shuttle to interrent so I waited 20 minutes before I rang and then found their office closed at 8pm which left me with no car and of course they took their money. For them it was a no show. On top of that the next I was promised a refund (not easy getting to to talk to anyone) and 3 weeks later still no money. Frankly disgusting and I will never use them again. Fortunately Sixt were open after 8pm as were many others and gave me a decent deal and exceptional service. Do not use Booking.com. Go directly to car rental company.

HOSTS: avoid working with this company; they are constantly in breach of Terms and Conditions and are withholding money from Hosts in some cases for up to a year. I have recently become a victim of this being a host with Booking.com, and they are ignoring my calls and messages and emails. I then started doing some research on the internet, started connecting with other hosts and travellers, and I was completely shocked and disgusted how many people there are out there who are ignored by Booking.com.

I booked a room at the Best Western through Booking.com. I was not told that I could not leave my car at the hotel if I did not book directly through the hotel. I canceled on Booking.com, and I was charged $205.92. My reservation was for August 24. I will NEVER use Booking.com again.

I booked a room at Rich Eliat Suites in Israel. As soon as I arrived, I was taken aback that the pictures on Booking.com website was not a true reflection of this hotel, which in my opinion was very run down, dirty and the rooms were very small. Even before I checked in I asked the manager to look at the room. I smelled a strong chemical odor and started feeling sick. The room was run down and did not depict what was on Booking.com's website. I immediately informed the manager that I wanted to cancel my reservation. He refused. After waiting 45 minutes on hold with Booking.com, they said that the manager disagreed with me and that they couldn't help. I wound up filing a dispute with my credit card company..a nightmare! I wound up spending triple the amount to find another hotel on my own..took me three hours to do so! I will never use Booking.com again!

Booked a hotel online. Showed up at hotel at 1130 pm. Kids in tow and hotel was overbooked! Had to travel to the next town over to find available hotel! Our card was charged for first hotel. I called hotel. They couldn't help till manager came in. Meanwhile our money is gone! I call booking. They were rude, sent me to multiple people, gave me run around and eventually said I would get refund in 3 days! It's now 130 am. We’re in New, much more expensive hotel and out money for the first kids are crabby. Husband is pissed, because "why use booking, why not just call hotel!" Booking promises to refund 1st hotel charge and difference from second..fast forward home 2 weeks still no refund!

We booked Swan River Inn Montana thru Booking.com. It was never apparent during the reservation that it has a unreasonably stringent and unusual cancellation practice. We had assumed the normal 24 to 72 hour prior free cancellation that are routine on most online sites. Imagine our shock when we needed to cancel more than 2 weeks prior to the arrival date that the facility charges $40.50 cancellation fee once reserved and no refund at all within 14 days prior to the stay. Reading the confirmation email again, we also discovered that people are usually not at the premise, keys are left for the guests. As well, there was no contacting the facility directly! Bookings.com rep said she would email the property but could not say when and if the property will respond because there is no phone contact, only email and guests cannot contact the property directly.

Displaying in app for Booking.com a reservation I booked but cancelled anyhows at place in Albany, New York, 7 Madison Street states to call or text ** cuz he texts on page of place reserved where lockbox is its code to unlock for room key and where room is located privy to the stairs. Pleeeassse this is ludacrisss. I am never going to this state alone....just trying to get away from humdrum blisses and ...whatever. Is this allowed to have personal key and contain where room is gives hackers accesss to your room and I was female travelling alone and gives ** this name with 518 area code as is city in Albany to contact him if any questions.

Total nightmare. My daughter and I arrived at about 1:30 am after a long 7 hour drive only to find out there was no parking available. Mind you the ONLY reason I chose this hotel was because it had parking. I specifically chose the parking filter on Booking.com because I knew parking around this area was sparse. The front desk guy on the night of July 17th could not care less about my issue. He seemed like I was the one burdening him with a problem. I told him to give me a minute to see if I could find a hotel with parking nearby and he decided to check me in and told me there was no way he could refund my money.

Worst possible booking site. I booked a particular hotel based on the reviews listed on their site. Upon check in I was given a filthy room. There was toothpaste on the vanity, the floor had not been vacuumed, and the sheets were obviously dirty with makeup on the pillow cases. I immediately called Booking.com to report the situation and was told I could check out but no refund would be given. I then asked the front desk for a different room. I was told it would be an hour wait. This was at 4:15 pm, an hour and 15 mins after check in started.

On March 3 or 4th of 2019 I booked a reservation through booking.com for an inn in Wolfboro NH. The date of the wedding we were attending was for 8/9 through 8/11. We arrived at the inn and were told our reservation had been cancelled by booking.com. The innkeeper was helpful in trying to find us other accommodations but we incurred more expense for a much lesser quality inn. When I contacted booking.com I was told the innkeeper cancelled (not true) then I was told that booking.com did cancel because they didn't have my email address. False again, they emailed my confirmation to me. When that excuse failed they told me they called my husband and cancelled through him! Again false! No apology nothing! They were SO RUDE. Never again.

I booked months ago. I was told they match lower prices found. I found one on their site. I have been given the run around for two days. Now the hotel is full and besides by screen prints that I sent to them they say they need more information. It was on your site. The need to stop false advertisement. Will never use again.

I browsed Booking.com to book for a trip in Iowa. When I found the hotel, I click on the date that I wanted to stay instead of the original date that the website offered. I clicked the hotel and then process to make to reservation. Little did I know, the website used the date it offered to finish my reservation. I talked to the website rep, and got told to talk to the hotel in this issue. I talked to the hotel and the hotel refuses to let me change date. I did all of this in about 10 minutes. Now $100 is not break the bank, but Booking.com and that hotel will never have my business. They just ruined the trip before it even happened. I go for Priceline next time.

This is the third time we have been let down by Booking.com, a Dutch company! The first was an hotel which had burnt to the ground with no warning or no support, a builder took us in his van to another hotel. The second was in Brunei and where my travelling companion on my booking was charged four times for the same account with the hotel. Difficult calls from Borneo to Netherlands, produced lots of promises, nine of which were followed through, the card provider took the hit. The third time was a booked apart hotel which turned out to be a private apartment in a building site without lights in the corridors or lift. When we complained we are thrown out into the dark in a far suburb of a Ukrainian city. Beware Booking.com.

I had booked a two night stay through Booking.com for a weekend wedding. I booked a room with a queen size bed. I viewed the pictures on site after checking into the hotel. I was told this was a studio room for usually one person not two. I could not believe my eyes when I walked into the room. The room was a dumped dirty. No separate bathroom, just a toilet sink and shower stall in corner of the room, only a shower curtain can be pulled to give you privacy. The slider had a curtain that did not close completely because it did not fit across the slider. No privacy from the neighbors so anyone could could see in. The ac did not work. The company did not reflect accurately on the site. The pictures were deceptive and info incorrect on site what was actually offered. Only stay one night, cut my trip short. It was so bad. Next time I will do my own booking by checking hotels own website. Lesson learned the hard way.

My son booked a hotel for 3 weeks in Mexico. After 24 hours of layovers and flight the "hotel" was abandoned. He had not changed his phone over to Mexico number yet so an app was being used to talk. Now it is time for mom to help, after 24 hours, 5 phone calls totaling 3 hours of international long distance, taking 2 hours off work, my son taking $30 in taxis, paying for a hotel on the fly, 3 promises to call me back (only 1 of which did) and $300 from my bank account they finally relocated him and cancelled his original reservation. He will have to wait days for the refund.

I had booked a hotel in the Austrian Alps through Booking.com (Hotel Birgkarhaus) for July 5th and 6th. When I arrived, the hotel was closed, and the telephone number provided connected to an answering machine that stated that the hotel was closed for the summer for renovation. Upon my return home, I contacted Booking.com on July 7th and they sent me an automatic mail, suggesting that I should cancel the room. That was not helpful, and so far the only message I have received from them, in spite of three emails that I have sent.

I won’t use Booking.com again. We stayed at Hilton Garden Inn, Nashville for a concert Aug. 8th. There was no mention of the extra $40 parking fee! Unacceptable. As I waited in line, another customer asked about the parking fee and the employee said Booking.com doesn’t tell customers about the extra charge! Good luck with the repeat customers... I deleted the App.

We asked Booking.com to book a hotel in St. Pierre Miquelon, an island close to Newfoundland, Canada on the Atlantic Ocean. We were traveling in Newfoundland at the time and we wanted this little side trip. It is an island owned by France. When we got there we were told that the hotel they booked was in the Pacific and close to Madagascar. St. Pierre had no available accommodations for the night as all hotels were fully booked.

Please avoid this platform! I made a booking and paid for £375. Surprisingly, I got an email a day after saying the price advertised was wrong and the new price will be £700. However, when I made the booking it was marked corrected and a “great deal 50% off” was on the advertise, so nothing was wrong. Now they cancelled my booking without my permission and don’t want to pay the difference. The alternative accommodation they suggested is 5 miles away and they were expecting me to accept it because they didn’t want to incur a higher cost. I asked them to pay the additional cost for a new property and they refused it! I will dispute this with a solicitor because the consumer rights law states that once a payment is made, you cannot change the price. You enter into a contract and it’s legally enforceable.

I made a booking for the Maemar hotel through Booking.com. I had already looked at another hotel the Glendeven and turned it down. To my surprise on arrival I went to reception and found that I was booked in to the Glendeven and they were using only one entrance for both hotels. The room I was given was very small and dirty. The shower in the bathroom had never been cleaned, the stains on the shower base were proof of that and the smoke detector hanging by its wires. There was a kettle on a corner shelf below a painted white set of three draws with rigs burnt into them, a large hole in the back of the wardrobe, no fire instructions posted on the back of the door. Every morning construction work outside my bathroom window from seven in the morning till seven thirty at night. My room was on the same floor as the reception right next to the gents toilet.

I had booked a rental a week or so. After booking, I received a call saying the condo was not available and recommended another condo for a little higher price but promised they would refund me the difference. When I sent them proof of payment after rental was done they gave me the runaround about refunds.

I booked a room through Booking.com early March 2019. The room was reserved for mid August 2019. I received a confirmation email the day I booked the room and we thought were all good. Flash toward to two days before my vacation and Booking.com calls at 8:30 AM to tell me that the room was overbooked and that we do not have the room; however, they provided a complimentary rebooking in another venue! That was really kind of them, right? No. They booked an alternative venue in a completely different state and city over 35 miles away! The place I booked was a block from the beach in the center of the town, and now they want me to stay 35 miles away at another hotel in a different beach? Like it's simply that replaceable?

I have been using Booking.com for a long time and rather frequently without major issues. But as everybody knows the best way to judge a service company based on how the handle issues and not when things are uneventful. I have made reservation through them in a Lima Peru hotel. The booking stated very clearly that service fee is not applicable to this reservation and booking guarantees the prices of hotel (which was quoted in US dollars). On my check out I had to spent 30 min arguing with the manager about 6% service charge to have it removed and on top it they have used machinations around exchange rate to charge me effectively 3% higher price.

Booking.com will charge extra when you check in to your hotel. Don’t use this hotel finder or you will pay more for the hotel than if you called the hotel directly. And you would be overcharged. I won’t be using #booking.com ever again in my life.

The description of the apartment was misleading, and the owner was rude and untrustworthy. The owner offered us to cancel at no cost (during to misadvertising); then changed his mind. Booking.com: (1) refused to acknowledge a problem and provide any help, (2) then, a year later, acknowledged the problem with the description but refused to provide the refund because it was "past the 30 days policy." This company doesn't care its customers, nor about its reputation. Do yourself a favor and take your business elsewhere before they spoil your vacation too and help some unsavory scam artist to relieve you of your money.

I was booking a hotel on a Booking.com using my friend's 'Refer friends and earn' code. While I was completing my booking it was presented to me that because I use by friends refer code I will get 10% reward back after I stay in the hotel. Instead of receiving my 10% reward I got notification that I am not eligible to receive it. I found out that I can receive that 10% only once and since I received it earlier I was not eligible to receive it again. However even if they knew in advance I was not eligible to receive it that did not stop them to falsely advertise 10% reward.

My wife and I booked a stay at Best Western through this site back in January, for a wedding party and when we got there we found out it was somehow cancelled. They would not discuss specifics with us and pretty much wouldn’t tell us anything. All they tried to do was rush us off the phone. Come to find out that someone accidentally canceled our reservation from Booking.com. Because of this we had to pay a lot of extra money for a room. I felt it’s only right that Booking.com paid us the difference since they were the ones that messed up.... Everyone makes mistakes, it’s not the end of the world, but come on just own up to it and make it right.... I will never be booking anything through Booking.com again and everyone should beware!!!

My booking was cancelled by Booking.com just few hours before I was supposed to check in. I was travelling from India to Geneva and while I was in transit I received am email from Booking.com that my booking has been cancelled. They did not give any legitimate reason for cancelling my booking. Since I was travelling I couldn't check my mail and thus after reaching the property, the hotel informed me that my booking has been cancelled. It was a horrible experience since my entire family was travelling and they were exhausted from the trip. We didn't know anyone in the different country and it was quite unprofessional treatment from Booking.com. I should have been given reasonable time even if there was a problem. And it was quite traumatic realizing that you don't have a place to stay after reaching the property!

Everything description of the hotel was wrong or misleading. There is no way Booking.com confirmed anything. Restaurant was closed except for buffet in am. Bar was closed. Very dirty AC was inadequate for the room size. Worst of all while searching something kept popping up saying “hurry only 5 rooms left like those you are looking at”. When we arrived there were no other guests staying at the hotel. Use a different site or better yet book directly!!!

After searching places in EXETER, UK to stay only 1 night the 1st of July 2019, I finally found an apparent suitable place. The platform Booking.com was used and a credit card was used also to reserve the booking. However, no confirmation e-mail was send from Booking.com, at the time of the booking, to my e-mail. The hotel in Exeter called my mobile phone asking, on the day, if I was going to stay that night. I informed The hotel that I have not received a confirmation e-mail from Booking.com and that I had to book another hotel for the night. I can easily prove this.

There is no customer service if there is an issue with your reservation. They have many tricks on the reservations especially unrefundable ones, such as giving bedrooms of three for searches of 4 people (i.e. families of 4), so you get a double bed and a single futon but the symbols show a double futon. Do a search of the reviews and you will see it’s a customer's worst nightmare. Stay clear. We learned our lesson.

This July 2019 I booked an apartment in Seville through Booking.com (should change their name to Booking.con). We had to prepay. The apartment was listed by a rating of "Fantastic". When we arrived we found the apartment to be located in the worst/dirtiest neighborhood of Seville, the building entrance door broken, the apartment was on the 3rd floor; no elevator (which we found out on that day it had been mentioned somewhere on a related page, but no mention of a 3rd floor).

We reserved 5 nights in Rome. Site said air conditioning but there was none and it was over 90 degrees. The hotel said they never told Booking they had air conditioning which I don’t believe. We left but we’re charged for the entire 5 days. No refunds!!! I would understand charging for one day—at least barely understand. When I complained to Booking, they negotiated a 20 percent refund of hotel charges but not the tourist tAx which was 70 euros (and which we had to pay again when we found another hotel).. the hotel told me that Booking.com keeps 30 percent of the room cost for themselves.

Booking.com misrepresented properties…and make customers to pay for their false advertisement. Booking.com misrepresented properties they advertise. As a result, I was overcharged for latest stay in South Lake Tahoe. Hotel Becket Trademark Collection by Wyndham: Overpriced Motel 6 on steroids. Except no water pressure in shower, either cold or hot. No access to the lake, have to drive to the crowded beach, disgusting breakfast, noneatable. All that for the price higher than nearby hotels of similar services with free access to private beach. If it is not for this overrated by booking.com ....hole, Lake Tahoe vacation is the place to be! Majestic and unique!

I booked a hotel through booking.com. Booking.com states no charge for cancelation. I had a family emergency come up two days before our scheduled arrival at the hotel. I contacted the hotel and they advised it was no refund on $248 because of the cancelation. I attempted to contact booking.com but I could not get through to them on their automated phone service. The hotel was rude at first but eventually refunded my money. But with no help from booking.com. I will never use them again. The options they provide do not include customer service or easy access to them. I work hard for my vacations and this was a horrible experience.

I booked a one night hotel room in Honolulu Hawaii. When were arrived to our hotel, there were no rooms available even though I had a reservation. I had to spend hours on the phone with Booking.com to get them to book me another room at another hotel that was horrible and over $500. By the time we were able to get to our hotel, we missed dinner with friends and our one night in Hawaii was ruined. Mistakes happen and you move on, but....

I used Booking.com to rent a room in the Denver area. When I was looking at rooms the site showed big banners that said FREE cancellation but then when you go to reserve the room it dumps you into a very clunky, multi offer format with both the room you can cancel for free and the SAME ROOM that is non cancelable. I got stuck paying well over $100 for a room that I cannot stay in. It appears that Booking.com uses these tricks to generate extra revenue from their lower tier associates. I could have had a great room for the $300 it wound up costing me. Use Trivago or Priceline.com instead.

I have used Booking.com for years — trips to India, Myanmar, Cambodia, Thailand, Morocco, etc. I have never had an issue and all of the properties I have booked have been first rate. The one time I had to contact them, everything was handled promptly and their reps were polite and wonderful. Then I tried to use their price match and realized it is more a publicity gimmick than reality. I booked a reservation with them for a hotel in Laos and then found it for $191 cheaper at Agoda. I wanted to keep all my bookings with one company —Booking.com— to make it easier, so I immediately put in a claim for a price match. When nothing happened, I put in a second claim a day later. No one contacted me until a full 7 days after I put in the claim.

Buyer beware! I made a reservation on their website, but the wrong date was chosen by accident. Therefore, I called them immediately to cancel the wrong date and correct the dates for the reservation. They assured me that the corrections were made but charged me for both reservations. They offered me less than 50% for the wrong reservation that was supposed to be cancelled because whomever took my initial call did not make proper notation. They will rip you off if they can!! I will not be using this site again. They are dishonest!!

I booked four different hotels in four different cities on our recent trip back East. I don't know where they get their ratings, but two of the first three hotels, which were rated at 4+ stars, were terrible. I then had a change of plans and tried to cancel the 4th booking, but they make it nearly impossible to cancel. They will not answer the phone (I tried three times), and you can't cancel through the hotel, so you have to cancel online at Booking.com. It takes a lot of time to make your way through the website before you can finally find a tab to cancel. I will not be using this service in the future. I can't trust their reviews, and it was super difficult to cancel a reservation.

I've used Booking.com in the past. Never really had an issues. I paid almost $1,500 for an extended stay in Madrid. Booking.com cancelled our reservations under the excuse we didn't confirm the email in the allotted time. I mean who pays in total the full $1,500 then not show up! Why would I have to confirm just days later.. I paid, didn't I?! Worst part, they didn't even tell us!!! So I'm sitting here panicking because it's two in the morning in Madrid and we have to wait until morning for them which will be 3 am for me!

On July 1, 2019, I made a package for my wife and I to Punta Cana with Booking.com Flight and hotel for the amount of $ 1,691.51. I am incapacitated & use a wheelchair. When arriving at the hotel on July 21 at 11:00 pm we found that there was no reservation. They did us the favor of leaving us at the entrance of the lobby until the next day. We spent the next day paying each call to Booking.com without being lucky that they would attend me and solve the problem. They were not interested in investigating. They did not even attend me politely, only after waiting for hours at line cut my calls. We had to pay the hotel with another credit card since they didn't want to answer us by phone.

Yes they will eventually give me a refund...7-12 days. We are Australians travelling in the USA. However this really impacts on a travelling holiday. We lose currency conversion fees and lose money put aside to fund our trip. Beware. Don’t trust this company. We tried to book accommodation. We were told the booking couldn’t go ahead. Then we received an email to say our payment had been processed and then another email saying we would get a refund. The money should not have been taken until the booking was confirmed.

After making a reservation for a 3-star hotel on Booking.com, I found out on 5 other travel websites that it is a 2-star hotel. I asked for free cancellation and it was refused. The only way a refund can be issued to me is if the hotel approves the refund. Booking.com stated this is the case even if the hotel happens to be a 2-star hotel. Booking.com will not take financial responsibility for the misleading and false information on their listing.

Had a booking that I had canceled through the app but for some reason it didn’t go through, I never received any “upcoming trip” emails to alert me it was still active either. I of course never checked in. I checked my credit card bill and saw a charge for the hotel. I contacted them and was told there was nothing they could do, to contact Booking.com, which I did. Neither could help in any way. Something went wrong with the app and no “reminder” emails led to the trip somehow not being canceled, but I was charged. Very disappointed in both companies- the night shift manager at Hyatt could have made things right, now I’m not happy with either company and do not plan on using their services in the future, as there are many other options. I’m sure the hotel was not sold out so it was not as though I had prevented them from a monetary gain, it’s just poor customer service for no services rendered.

After booking a room in February for an April business trip to New Orleans, I later found out I had to reschedule my business trip. I called Booking.com and had my reservation dates changed to the new dates in July. The dates were changed. A confirmation emailed was sent. Fast forward to July 28, 2019, the date of check-in when I make it to the hotel lobby the hotel does not have a record of my reservation and suggest that I contact the third party booking company. I called Booking.com and explained to them the situation, provided my confirmation number, and pin for my reservation.

I have been unable to cancel a cancellable booking, despite being well within the stated cancellation period, which is starting to feel like a scam. I am typically an expert at finding a way to speak with a person, and get support, but there is no way I have found. When I enter my information into the automated phone system I am told there are "difficulties" with my reservation and then hung up on. The online system tells me my reservation number has too many digits, despite the fact that I am copying and pasting it. All the links in my original confirmation email are broken. I have sent a customer service email, but I don't expect to hear back soon. Fortunately the kind people at the hotel are not planning to charge me for the no-show fee.

I booked my hotel for Hongkong using Booking.com. It asked for my credit card details as the hotel I booked was refundable and it was not asking any booking amount. So I entered my credit card details. After some days my credit card was debited by HKD 1890 (HONGKONG DOLLARS). I dropped several mails to the company regarding the debit made but no one responded. I cancelled my hotel booking but the amount was not refunded. I had to bear that loss of approximately Rs 18000/- because of this casual attitude of the company. I blocked my card and got a new one. From that day I have stopped using the site for my hotel bookings. Ankita **

We used Booking.com for several of our stays during our most recent vacation into Canada and along the West Coast of the US. We got sick in Canada and that slowed us down in coming back down the coast. We had a room booked in Santa Rosa (Azura) and when we realized that it was an impossible task to get there at all, we called the hotel. It was 1130 am so we were giving plenty of notice to either make a change to the reservation or to cancel.

I made a reservation at Ballard Inn through Booking.com. When I received the confirmation, I noticed it was for the day before we wanted to stay. Both the Inn and Booking.com refused to change or to cancel the reservation. The information that the reservation was not refundable was not given to me until after it had been made. Bottom line, we are being charged $199 for a night's stay that we are not able to attend. We will never use either of these businesses again,

We recently booked a hotel through Booking.com and had the worst experience. We booked one that had “free cancellation” labeled on the first front page. We booked one room. When we tried to cancel the reservation which was 7 something days away, within 24 hours of booking. We were told that reservation on that particular room type was not free cancellation. And the blame was on us not checking the policy on the room type carefully. It really upset us. If not all the room types were free in cancellation, it should say something like “free cancellation available”, not just free cancellation period. We made the booking under the impression of free cancellation as an overarching first impression. And we feel like we were screwed by a big company without decency and integrity.

I have complained to Booking.com as I booked through their app after staying in the boutique apartments London, I then realized The Colonnade is another hotel which has a bad reputation as I researched on Trip Advisor and after speaking to the receptionist who didn’t really care about the customers needs only the money as they couldn’t help one bit. This is the same as The Boutique apartments which had a cardboard door which wasn’t even a fire door, disgusting bathroom where the shower door fell off and the bed didn’t even have a duvet on so researched about The Colonnade and it seems just as bad.

I question the quality of the locations they choose to represent. The place we booked should have been condemned. It was 100% my fault that I didn't read the reviews about the hotel. Had I, I would have seen possibly the lowest ratings I've ever seen for anything. So that part's on me. But what I don't understand is how Booking.com continues to represent such atrocious property, take people's money and make the customer service/refund process so hopelessly futile. I will never use Booking.com again and I will even endeavor to never use any 3rd party booking services again.

Had to make a sudden trip from Austin to San Diego. Decided to stay in El Paso as it was half the distance. Used Booking.com to search for a room, found one and reserved it, confirming with a credit card. Site "Contacted" hotel and confirmed availability and sent me confirmation. Noted that I would be charged if I did not stay there. When I arrived at hotel, they said, "Sorry, overbooked. You should have called directly and confirmed." Nowhere did Booking.com indicate that direct communication with hotel was required or even suggested. Resulting in having to call around and finally located alternative hotel, but at much higher cost. Still waiting to see if I get charged for the night and if that happens....

I booked a hotel room in Paris for November 7-10 in mid-July, and immediately tried to cancel the reservation, as my husband discovered a medical condition which made us cancel our trip, but Booking.com refused to give us a refund. Four months ahead of time, and they will not refund? I would NEVER use their site again; and PayPal would not do anything either. Talk about a scam.

I booked a room in Ottawa for a girls' weekend with my mom. Due to a family emergency we had to cancel. Apparently I will not be getting a refund of the $208 for a 1 night stay. They are telling me it's nonrefundable. I can't control an emergency. This is terrible business practice. Totally obscured. So if you need to use this site, PLEASE READ THE FINE PRINT!

This is the worst company I have ever dealt with. I have contacted them 5 times on a claim, I get different answers due to being displeased with the property I stayed at. They say they are willing to process a refund and today I had to call in twice due to being hung up on. The first lady, was very nice and the second man was VERY, VERY, VERY rude. He shouldn't be working in customer service talking and hanging up on people like that. Very unprofessional. They are siding with the property instead of listening to a customer who visited the property and reviews on Gilbert's Resort in Key Largo... On Booking.com if you look, they are the SAME as I am stating. Maybe your employees should listen to actual customers instead of people trying to protect their "name" of their property.

I'm very upset in the way I have been treated by a company I booked with through Booking.com. I got my money refunded, however they ruined my planned weekend with my family, disrupting my other plans and my taken holidays. I booked an apartment for a weekend break with Your Apartment in Bristol. I booked two months in advance, got confirmation and paid in full. Then just two weeks before going, they cancelled my booking and said it was no longer available. I asked why and got no response, they offered an unsuitable alternative, which I declined... I still haven't been sent an apology and explanation, they totally washed their hands of my situation and I had to chase my refund with Booking.com. I find their behaviour totally unacceptable. At this point any other apartments in the area were already taken.

Booking.com not very reliable site, used some dodgy motel without investigating, was booked in motel--very bad place. It's not even hostel. Didn't stay in. They charge me 3 night plus cleaning fee. Booking.com won't refund me the cost. I wouldn't recommend using booking.com. Be aware.

I am posting my review so that consumers can be aware of Booking.com and their site. The booking site itself was unreliable as when we attempted booking the first time the page reloaded when we tried to confirm which is not unusual as this happens sometimes online where the payment is declined or some error occurred. Only on this site when we attempted the booking again the second time we were useful but later found we had been charged twice by the hotel for double booking.

As a hotelier because of their staff's over-exuberance of clicking buttons with an attitude two monetary deductions were taken from our account, they blatantly refused to reimburse us so I searched the registered address of their office in England and I have issued two court cases against them thru our online County Court in England & Wales, by the way our account with Booking dot com has long since been closed.

I have booked a hotel in Czech Republic through Booking.com. Paid immediately to get *the best deal.* TOTAL SCAM. They have taken over £1500 off my credit card, which I have shown them but they deny all knowledge of the booking. As the person below says, they just put you on hold, deny all knowledge, say I must be mistaken, (despite the proof I have) and will not look into it our do anything about it. I WILL NEVER USE THIS COMPANY AGAIN. THEY ARE SCAMMERS.

I used Booking.com when I received a promotion through mail about getting $50.00 off a qualifying stay. I booked, downloaded the app, saw the discount code and applied it, traveled and waited for the rebate. I never got it, so I contacted Booking.com by email with all of the travel details and the coupon code and was told the trip didn't qualify for the $50.00 back. IT DID! Their own app acknowledged it and I carefully booked using all the rules. So NO, I will not use Booking.com again. It was a shady practice they have and there are so many other travel options out there. I'm also telling my network of people about this, because it is a dirty and cheap little scam that Booking.com did to me.

I made a booking at the above apartment on 12 July 2019 and was charged the full amount of $1,841 on the same day. I cancelled the booking on 16 July 2019 but receive no notification of refund until I emailed them on 19 July 2019. Then I receive the refund notification of $1,808. I questioned the difference amount, and the owner said it is credit card fees.

I got hurt on the property. The room I stayed in was filthy. Health department has been notified. ** hair all over the shower. The toilet peeling paint in the room for kids to Eat. Room smelled like urine. Hotel staff told me they don't wash blankets after I got a rash from the dirty blankets. Sinks clogged. This was a week of this. I have pictures and videos. You can't reach upper management. They won't return your phone calls. Investigate the reviews of hotels before using this site.

Some friends and I meet once a year for a weekend to catch up. We usually pick a city that is easy to get too and not too expensive. I booked a 12 passenger van on Booking.com and got a great price from ACE Rentals. When we all showed up, with luggage in hand, the car was not available. Remember the bit from the movie Trains, Planes, and Automobiles when the bus leaves Steve Martin in the middle of a parking lot with no car? That was how we felt. After chatting with the customer service folks at Booking.com, that advised us to find another 12 passenger van and whatever the price, they would reimburse us the difference. OK, we found a van from Budget for $500 more than we had reserved the one from ACE for, but secure in the knowledge that Booking.com would make good on their promise, and the fact we had zero choices, we rented the van.

We booked our hotel on July 15, 2019. We paid our deposit the same day. We were told when I called everything was good. Deposit was paid and nothing was due until last night (July 18th) when we arrived. We get to the hotel and our hotel the reservation had been canceled.. Even though the deposit was paid. The hotel even gave us a printout from where our deposit was paid. Booking canceled our reservation..? When we contacted customer service through ‭1 (888) 850-3958‬ this number. The first customer service rep was no help. He didn’t even want to call the hotel to see what was going on. He put me on hold to call and we were standing there with the customer service at the hotel and the phone never rang. When he came back to me on the phone he says, "They didn’t answer."

After sending a detailed email including photos to Booking.com when I was forced to leave a property booked through them early due to bedbugs, and disgraceful intimidation by the hotel owners, I got passed from person to person at Booking.com, who all responded with generic emails, and offered a paltry 25 euro voucher for the inconvenience! (Which they can keep out of principle!) They refused to investigate the hotel and are still selling it. Completely irresponsible and inadequate manner of customer service.

I have a £70 voucher from Booking.com. I made a booking through Booking.com and tried to use the discount voucher but after going through to the payment page, found that I was unable to find a way of using the coupon on your website. However, having called and spoken to someone at Booking.com, I was then told that I should make the booking again and that the coupon would only be refunded to us after we have stayed. I then followed the instructions given to me by Booking.com and booked again and the booking confirmation for that booking which went through was ** and pin code **.

Hello everyone, my sad story. Two months before actual vacation we (family) have paid in fully for vacation over Booking.com. That was May. And 3 weeks before holiday I have received email where I am notified that my fully paid reservation has been canceled. I have tried to contact customer service at Booking.com with over 10 emails in period of 5 days and no one answered even single one.

We booked a property "quiet retreat" and called the property manager and she said that she didn't receive the money and no booking was showing on her end. When we contacted Booking.com customer they said she didn't know what she was doing, at any rate they got our vacation money and we got no place to stay. Property manager said she had no time to deal with us or Booking.com. So I am in a bind and Booking.com said it will take 10 days to refund our money. This is an outrage and someone is crooked and took our money and we have no place to stay. I am appalled at Booking.com who should of instantly refunded our money so we can find another place to stay but are a huge hassle to deal with and keep giving us the run around. Don't use this site, it is a scam!!!! Don't deserve any stars as no services were rendered and we got jacked out of our vacation money!

For my family's trip to the Big Island of Hawaii I booked a car and three different places to stay through them. Turned out the car rental only covered the dates I was staying at the place in the middle (hence too late and too short). When I realized this I tried to amend my booking. I kept getting stuck at the change extras part and there was nothing to click on to move forward with completing the amended booking. I turned off my phone, etc. but no luck. Finally I booked a different rental car for the entirety of my stay. When I got to a desktop computer to cancel my original car reservation, it said the cancellation fee was the full cost of the rental. So, I tried contacting Customer Service. There is no person to talk to for customer service. Just emails you can send and not receive a reply. NEVER using Booking.com again.

I have used Booking.com for many years however, over the last few reservations I have noticed the following: 1. Hidden fees and charges. 2. Poor hotel quality. 3. They will not honor price matching. Go directly to hotel website which will often match Booking.com price for you and use Yelp for reviews.

I booked my vacation almost a year in advance to get a good price. Two weeks before the booking they cancelled my booking with no explanation at all. Ok they refunded my money but now accommodations will cost me twice as much and if I had cancelled I would have lost half of the deposit. I asked for compensation and have not received a reply in two weeks. That's the last time I use Booking.com.

I read all these reviews from vacationing customers, try being a hotel and dealing with them. I have been trying to resolve a customer problem with them for 12 days. I have called several times and been on hold for 30 minutes only to be transferred to another "customer service rep" who was of no help only then I was told a supervisor would call me back, five days later I am still waiting for the call. Keep in mind we supposedly have direct numbers to the customer service. I have sent emails through their extranet system. Customer service for either vacationing customers or hotel owner property customers is totally non existent.

To have the booking fee 25% it’s too much. Booked a flat, that flat wasn’t available and they started to make me cheaper offers but showing it much more expensive. This brand will fall in maximum 2 years. Use Airbnb or anything else. You will just lose one day of your life working with such a silly program.

Booking.com cancel my book 2 hours before landing in Singapore because it got a higher price for the room and left my wife, 2 kids and myself in Singapore Airport with no accommodation, and trying to book something in Singapore the day you arrive is nearly impossible and very very experience. We had to stay in a room worst than a prison. Scam, scam, scam. How they can do this to a family is just unbelievable. The accommodation was Spacepod@lavender and the date was 29/6/2019. The Spacepod blamed it on Booking.com and Booking.com blamed it on Spacepod. Scam, scam, scam. If it was Spacepod fault why do Booking.com still have them on the website and I'm not the first this has happen to. Have a look on TripAdvisor at Spacepod Singapore.

I've used Booking.com twice. The first time was okay. I was vacationing in Italy and a relative recommended it to me as a way to find an inexpensive bed and breakfast in a small Italian town just outside of Rome. After my vacation, I perused Booking.com to familiarize myself with the website and found that it was no different than VRBO (Vacation Rental By Owner) or Airbnb. Nevertheless, I turned to Booking.com when I was looking for some last minute deals in Waikiki. Now, I live 15 miles from Waikiki but the city traffic can make this quite a chore. Since I was slated to have meetings all week in the middle of Waikiki, I wondered if a last minute deal might be available that I could take advantage of and avoid traffic.

First of all, this is not at all to bash on Booking.com. We had a wonderful hotel experience in Washington, D.C. This is to let buyers be aware of some hotels, and ours was the Econo Lodge at 2910 Baltimore avenue, Ocean City, MD. This place was horrible. They had 2 pools and the one outside was constantly locked and only open until 6pm. The inside pool was only open till 10 pm and it was supposed to be heated and it was not.

Booked a room via the Booking.com App. Only after the booking I was notified that check-in was only possible until 7pm, which was too early for me. Thus, I booked another room and paid special attention to any notes that pointed out to check-in times. However, only after completing the second booking I received the same notification about the same early-check-in-only problem. Therefore, I had to book a third room to stay.

Booking.com is misleading and unhelpful. I hired a car for a week and want to return it on second day. But they say the cannot return it at all. I believe that’s a fraud. Why do I have to pay for the days I didn’t use the car. And I try to contact their team they say I should have thought about this before I made my booking. This is full of **. And was also asked to read the agreement that's three pages long.

Today I had an awful experience in Dnipro at Dvoryanskiy Hotel and Booking.com could not solve the situation and make things clear to me. I wanted to stay in this hotel and my estimated arrival time was 19:00 until 20:00 but in their policy the check-in time was 14:00-17:00, so they told me that they could give this room to other guests if I would not make a prepayment. In Booking.com though it was not any option to prepay and I made this clear to the owner but they never came back to me. After 4 hours back and forth with emails with Booking.com and the property owner they didn't give me a clear decision so I had to book another room in another hotel because I was under time pressure. But guess what, I receive a message from my bank that the amount of money was taken by Dvoryanskiy Hotel which I had cancelled and they never came back to me with a clear decision. I found Booking.com so unuseful and I will try to avoid it in the future.

I booked rooms in Gatlinburg TN and the hotel was overbooked so I was told to call Booking.com for new reservations which I did. They claimed I could get a new reservation and gave me name of the hotel I needed 3 rooms at. They said it would be $400 for 1 night stay for 3 rooms but I needed a prepaid card to reserve them because they weren’t allowed to take my debit card over the phone. So I did that HUGE mistake. They claimed there was a problem with the card so I called the company the card was through and they confirmed the $400 was removed from the card. So I of course called them back and then I was told I had to purchase another card for the same price (another $400) to get the $400 they already STOLE from me back! Then they lied and said they could issue a refund on Saturday and I would have it back in 15 minutes. WRONG again!

I suggest you never used Booking.com. I was unable to finish a flight back in February due the plane broke down and it snowed in Vegas. The people at Beaver Dam refuse to let me have any information, hung up on me so I had to cancel 7 days in advance. How was I supposed to know the plane was going to break down and it was going to snow in Las Vegas? I called Booking.com immediately and gentleman number one said he would give me a full refund. This is now 6 months and I find out I'm only getting a partial refund. I had to prove my bank. I had to prove it was US funds. I had a letter from the airline's everything. This is got to be the worst company I have ever dealt with. I will be sharing this to everyone I know and I suggest unless you want to lose money do not use Booking.com.

Recently book a hotel in Shanghai and I was being charge higher than what Booking.com agreed. I personally think It is important that booking site shows all agree cost upon confirmation and not add any miscellaneous unless we wanted something extra. I will rather pay a little more to other sites than to go through such experiences.

When booking with Booking.com they gave me a rate for 3 night stay. When I arrived at the hotel it was higher so I asked why and they said I would have to contact Booking.com to find out so I did and they told me I had to find out from the hotel why they charged me more. Last time I use them. Going back to Hotels.com. At least you get the same rate.

After a property I booked on Booking.com cancelled my reservation I contacted Booking.com to request a Full refund for my prepaid booking. The company ignored several requests by email and finally after contacting the company by phone they offered to find me another booking in the same city. They stated that after I confirmed a new booking they would cancel my former booking and provide a full refund. I am still waiting for a response & refund! Do not book any hotels or travel with Booking.com! They are difficult to contact, do not respond to emails and are very slow & reluctant to refund any deposits or payments even when the cancellation is not your fault!

Placed a reservation through booking.com for a rental car at DCA and entered arriving flight info. Our red-eye flights were delayed and we didn't arrive until after the Dollar rental car booth at DCA was closed. So no transaction took place - OK, that's why I use Booking.com because it's a reservation. HOLD UP, Booking kept the money. Huh? I emailed them and let them know the service they connected me to was closed at my arrival time, and they had my flight info. They told me I need to call (from the plane?) to let them know we weren't going to make it. I guess it's not a reservation, and I need to keep track of the hours of the rental car booths at DCA? Lost a customer for life. Yea ok thanks, bubye bubye.

Absolutely terrible experience on a few occasions. During my recent trip to Europe, I have stayed at Hotel Carina in Vienna and Easy Appartements in Graz. Both of them not suitable for human use, dirty, hot (90F) in the room and Booking refused to give me partial refund of my money. Will never use them again. Shame there is no 0 stars.

I booked a hotel room thru booking.com-found out within 48 hours that I could not go at that time. Booking said they would contact the hotel, after 3 days (Booking says response time is 48 hours) I emailed Booking, no response again. After 2 weeks, I finally heard back from the hotel saying that I could change my stay, but no refund. The Bolling Wilson Hotel sent me an email about their policy again, again, again. They never responded to my email, must be auto generated. I did not make the stay, ate the cost of the night, but Bolling Wilson Hotel called me at 1:50 AM. What is wrong with people? Will never book this hotel or go thru Booking.com again.

WARNING. Booking.com representatives told me; - Every listing in my country (Australia) required an English name. - Every listing had a full address. Yet somehow for over a week I kept getting random people banging on my door every night because apparently I'm a short stay. My property has never been one, we built it ourselves. I call Booking.com and they can't help me, tell me to email them and they will look at it within 2 weeks. 2 WEEKS!

This is a very long story, but suffice it to say I got an Airbnb through them and when problems happened, they did not handle the situation as they should've and further have this awful scam property still up on their site for people to rent! The woman who had the airbnb was insane and kicked me out of her apartment at 3am. I had proof she lied about her private bathroom (no sink in it), that she put up photos of pictures of the home you couldn't use, that she harassed me and told me to lie to her neighbors that I was a guest of hers so they wouldn't be upset she was renting the place and giving strangers keycodes to get in.

Hello Booking.com was supposed to credit me a reward for using the link they sent me that was back in March 2019 and it's now July 2019 still no reward. I have contacted them Multiple times and they always tell me to call back in two weeks.

The price they show excludes a number of hidden costs. Very misleading. I ended up paying 20 per more as compared to other websites. Were of no help on complaining. They wanted proof of rates from other websites on the same day of the same plan at the same time. If I had taken screenshots of all websites I wouldn't have gone through them anyways. I will never use the site again.

Unprofessional behavior by the Sapporo Hotel Juno. I used Booking.com to select the above hotel in Japan. The hotel confirmed my booking at the price of 93,000 Yen. Not long after they sent me an email saying that price had changed to 291,000 yen and asked did I want to cancel or continue. I replied I would cancel and they sent a return email saying my money had been refunded already. On the contrary, 2 days later the booking fee appeared on my Visa card as a debit. Once a booking has been confirmed at certain price, the hotel is obliged to honor that agreement and the later message that the price had changed is unprofessional and lacking integrity, as is advising the customer they have been refunded when they are actually about to be charged. If this is an example of the hotels booking.com deal with, it is not a trustworthy site.

I used Booking to reserve places in PEI. They gave the Georgetown Inn as a 4 star rating. This however was misleading and incorrect. This is why. All rooms upstairs and stairs are steep and long to drag a suitcase at my age. There is not ice except for asking when you check in. They gave me a plastic sandwich bag with ice for the night. You are not allowed to cancel after you have seen the property as you would likely not stay there. The Internet password did not work for me. No one is there from 9:00pm to 7:00 am.

We booked a property in Barcelona, Spain through Booking.com. Two days before our departure, Booking.com called to tell us the property owner cancelled our reservation (Wait, what? They can do that?). They presented another property to us that they said was "comparable". We didn't know any better because we were unfamiliar with Barcelona, and it was such short notice, we didn't feel we had any choice but to trust Booking.com and accept their suggestion. So they booked the new place for us. Once we had a chance to review the new place and research options, we discovered that, yes, the new place was similar in size, beds and price, but it was WAY farther away from the location we were in originally.

I did a booking for a hotel just time. The price I saw at the beginning was all right and I selected the room and completed the reservation. But the final price is different from what I saw at the beginning. It is cheating behavior to change the price during the transaction. The service was also very bad. They asked you to provide the screenshot of the original price I saw when I started the transaction. I was not prepared that the price can change during the transaction. How can you do the screenshot before you realized that you were cheated. I have never seen such a cheating and malignant company.

I booked a reservation at Millennium Hotels Rotorua a night prior to going. They asked if I wanted a special request so I thought why not add some roses and a bottle of wine to surprise my partner. An hour after I made the booking they said my special request was accepted and that I don't have to pay anything. One night later the hotel manager of millennium calls me and says that I have to pay $85US for the bottle of wine and that they couldn't do the roses which I find weird since Booking.com said my special request was free, little did I know that putting in a check in time is the “special request”. So then furiated I wanted to cancel the booking and she said it would cost 280$ to cancel even though the website clearly states cancellation is free before 24 hours.

Hi I booked accommodation to Orlando for my family holiday in June, paid and did everything they requested on time, On arrival to our accommodation there was nobody to meet us, no way of gaining access to our accommodation. It took ages on the phone to get through to Booking.com. They had no answers as to why our accommodation was not available to us. They also tried to contact our accommodation but also got no answer. Eventually after a few phone calls, protocols and about fifty minutes they said they would give us a full refund which was not much good to us at the start of our holidays and no accommodation with two children in the back of the car. Booking.com said they would try and find us alternative accommodation and compensate us with the balance if the new accommodation was more expensive than the original.

This is by far the worst experience I have ever endured! My daughter reserved an apartment in LA 5 MONTHS PRIOR TO HER TRIP. The day before (late night), her reservation was canceled by the property owner although he claims Booking.com overbooked. Side note: The name of that apartment is Hollywood LUXE. Never trust a business whose owner carries only a cellphone with NO voicemail.

They booked me into an overbooked hotel and then recommended another and I quote "the total cost of the reservations will remain the same" even saying they will cover relocation fees. It was 2.5x more expensive even though I would have preferred the original one, anyway I went for it. Once booked they told me they had no intention of covering the difference, admitting that the message was "misleading". The hotel refused to cancel and now I've been chasing them for days on email and the phone, every time they say they will get back to me and don't. Will never use them again.

Very easy to use and found cheap hotel accommodations online and compare other hotels in the area for selection, price, ratings, distance to city center, wifi and Internet availability, parking, breakfast, refrigerator and microwave availability, check in and check out time, proximity to tourist attractions, and airport.

Booking altered my review and kept only the positive points; the two important warnings were eliminated from my review. They took off the warning about the constant day and night noise and the warning about the fact that there is no parking in the vicinity, one needing a resident permit to park on the street.

I had the occasion to call customer service for help with a cancellation fee. I explained the reason for my late cancellation and requested their help. They contacted the property and had the fee deleted by the afternoon. I was so pleased and happy with the result. I will continue to use Booking.com knowing their customer service is their to help. Great job! Thanks again.

Used Booking.com to book a room at Chestnut Tree Inn. I cancelled the room a few minutes later. I wasn’t close enough to facility. The lady at Chestnut Tree Inn was very rude and nasty. They wouldn’t even give me a partial refund. She proceeds to send me several nasty emails. It got so bad that I had to ask her to please not email me again.

I highly recommend NOT using Booking.com unless you want to be on a two week trip and have your hotel canceled one day before you are scheduled to arrive. We researched and planned a two week trip to Scandinavia several months prior to leaving the US and while we were enjoying our vacation with no access to a computer they sent a cancellation email. When we tried calling the hotel 15 minutes later there were no rooms available. So we were getting ready to board a ferry to our location with two children and elderly parents, one of which was in a wheelchair and we had no hotel at our destination. With only one day prior, all rooms in the small town were booked.

We did some researches about the hotel that we intended to book. We was attracted by the shiny pictures and good evaluation from this website. Indeed, the reality is horrible with the the downgrade of hotel, poor hygiene and wrong information as well as unfair treatment of the hotel.

I am writing this review to make other consumers aware about the fraud by Booking.com. This is a scam and please be careful about using this site for your reservation. I booked a hotel online using Booking.com mobile app that I have on my phone on 28th June 2019. The property that I booked is called Apartment Vue du Chateau in Levis, Quebec. This property is almost 800KM away from my residence and before making a reservation, I contacted Booking.com on their customer service number ‭1 (778) 374-2700‬ which is somewhere in Vancouver. I spoke to one of their representative to gather information about the property as there were no reviews but with pictures it looked great fit for me and my family.

I asked for a room with 2 double beds instead of a king. I was also asked in the process of booking when I would be checking in which I replied after 8pm. After my booking was confirmed, I received an email stating that the Hotel has honored my special request. 1 day before my free cancellation, I received an email from Booking.com that my room was confirmed and everything was good. I decided to follow up with the hotel to confirm my double beds and they said I had a king. Carefully looking at the confirmation emails from my original booking I discovered that the original special request confirmation email was about my check in time and not my bed request. This is some pretty evil online **. I will never use this company again.

I had a credit card stolen and replaced and this company prides itself on never getting on the phone to reach out to you about matters that affect your reservation, so mine in Nice was cancelled 1 week before departure. I scrambled and found a place that was $700 more, no help or thanks to Booking.com.

I was a loyal customer on Booking.com with total 18 previous trips until my recent trip to Saint Petersburg Russia. We booked a property (Studia on Vladimirskiy 10) but our host never showed up! We waited hours and finally got relocated at a different hotel approved by Booking.com. They promised they would reimburse any price difference. We returned from our trip on June 6 and finally got a refund today. But instead of the 2525 HKD difference, they only refunded us 648HKD!!! What a joke!!!! Will never use their service ever again! Also the refund is credit only!!!!

On June 25, 2019 I tried to book the hotel in Italy using Booking.com. I found hotel, enter my credit card information, clicked on Pay button and got the error. I tried another hotel from the same site and got another error. Finally, I booked it on different website. I was surprised when I received the confirmation emails for both hotel. I was able to cancel one hotel (it was allowed) but I was cancel another hotel since it was nonrefundable. Now I have a double booking. I called to Booking.com but they refused to return money back and denied any responsibility. Asked to provide the screenshot. I called them 3 times and no result.

Had a terrible experienced with Booking and Priceline altogether. Their website change my dates and a book a room with the wrong dates. I called right away and one of their workers promised a fixed next morning. Next morning came and nobody contact me and I have to called again. They didn't help me rerouting the money that I spent to a different hotel and also the hotel that I had choose didn't had an opening for the days I really needed. It was a waste of money and time. No refunds at all. I always heard bad things about Booking and I decided to give them the benefit of the doubt and I really regretted. The employees that got my call never spoke with a manager and the only thing they had to say it was, "I'm sorry..." Is easy to say sorry when the money is not coming out of your pocket. Don't waste your time and money with them, because if something wrong happened there is none negotiation whatsoever.

I used Booking.com to book a hotel for myself in Memphis. I looked at the average reviews (stars) to determine which hotel to stay at, and opted for a 3 star hotel as I was looking for an affordable hotel to stay at just for the night driving cross country. I figured a five star hotel was unnecessary and a three star would provide me everything I needed to crash for the night: clean, easy access to the highway, and coffee and basic breakfast available in the morning. The hotel was horrendous. The room was filthy (cigarette burns in non-smoking room, stains of sheets, food on counters and in microwave, hair in sink and shower, damp towels). It appear as though people were living and conducting business out of other rooms. I did not feel safe, and the breakfast options were scary.

Very bad overall experience with the site. Multiple times until I have eventually stopped using the site. I use other sites like Airbnb or Expedia nowadays. Twice my bookings were cancelled automatically without my knowledge for which the the Booking.com team do not have any explanations at all. They said can be a technical problem. One of them was put me in a situation of absolute panic. Knocking the doors of every hotel with my partner for a room at midnight. (After midnight you can't book via online sites for the same night because the date has changed.)

I booked for a hotel on two months from now with Booking.com which indicated “pay at property”. But right after booking it, I got charged right away $302.24. So I called them, and asked them why I was charged. So the agent said that, "We will be cancelling the reservation" but I need to do it offline through going to nearby store (which I stupidly did) and they want me to purchase out of pocket a $500 gift card and they will refund me the amount through that gift card. It is stupid and so much hassle so I said, "I just want to go ahead with my booking." (Keep in mind they have already charged my card for my accommodation happening two months from now.) But agent said for me to go rebook it, I need to buy the gift card! I ask for 2 simple things. 1. Cancel my booking. 2. Just rebook it because I’m not doing the gift card hassle. I will not deal with this company ever again.

Honestly Booking price match is a joke. Will keep you waiting for months and multiple conversation on the phone and email with no direction or resolution to the issue. Try better company located in USA.

We had a reservation 6 months in advance for our European trip (about 12 reservations with Booking.com). Unfortunately, our credit card had changed between when we made the reservation and when we were going on the trip. We updated that info with Booking.com prior to leaving out for our trip. Most of the reservations went fine. However, via email (hard to get on international roaming), they notified us 2 days prior to our stay that our CC was incorrect for our 4 day Paris hotel, so we updated it again on their website. However, since Booking.com has a policy of not really notifying hotels when people cancel their reservations, the hotel runs the card (though we weren't to pay until at the hotel).

We checked into a hotel booked through Booking.com. When we arrived we were told by the hotel that our room type and agreed upon price did not match what they received. The hotel was disgusting as well.

Yesterday, because of a work-related emergency, I cancelled my Best Western reservation. Booking.com refused defer charging my account, blaming Best Western. When I called Best Western, I was informed that Booking.com made that decision, not them, and suggested that I book directly through them next time. Oh, believe me, I WILL.

We purchased your tickets through Booking.com and canceled the next day. There was a complete refund if you needed to cancel. That was almost 2 weeks ago, I email customer service and get rude replies, basically saying it’s up to my bank when I get my refund. That is a lie! I looked into this and my bank has nothing to do with it, beware if you order through Booking.com and need to cancel YOU WILL NOT GET YOUR MONEY BACK! We are also canceling our group hotel rooms/tickets we’ve purchased and will never use this site again!