Bluegreen Vacations Reviews

I expressed this to the "premier" reservation # and s/w Dominique - was very rude and condescending... Gave me options to use RCI and use Points AND PAY A FEE... But NOTHING avail @ a BLUEGREEN site. Why own Bluegreen if it is so difficult to use it? We were lied to @ 3 separate sales sites and can only assume this is their routine practice. NEVER AGAIN AND RECOMMEND NOT TO DO BUSINESS WITH THEM. They ask for email addresses of friends and family at each update to join. ARE THEY SERIOUS? NO... NO... NO!

I tell it the way it is!! So, thank you God, I did not fall for her baloney!! THIS IS A RIPOFF!! As you can tell from the other reviews - STAY AWAY from this company. As I am on the phone with her, I am on the internet checking out these deceptive people. So glad I did not fall for this ripoff and hope no one else does either. If you give them your credit card info - you can kiss your money goodbye.

Toni said because we had good credit Wells Faro had a program that we could apply for for about 1% interest. I said "I didn't know how to do that." "I will help you, we can't just send you out there. We would get in trouble for that." Well they sure did send me out there with no help!! He was supposedly gonna call me in a couple days and we NEVER heard from anybody! They financed us money and then opened 2 credit cards. They barely left us alone to talk by ourselves. I asked what happens if we no longer wanted it. I was told just to have them sell it for $39.00 fee. The only person that we got a card from was the lady that worked up the papers. After we agreed then they throw in about the maint. fees and dues.

I was upset about that and they said I should never have to pay it because you use the credit card and earn points. Or you give a referral and if someone purchases I would get $500.00. If we ever had to pay the maint. fees out of pocket "we are using it incorrectly". So we sign the papers and I guess it's our own fault for being trusting. She would give a brief description of the paper and tell us where to sign. All I wanted to do was get back to my kids and enjoy last day of my vacation. So when I got home I looked over the papers and discovered the only payment in writing I had was the $3,450.00 they financed interest free. The payment was over a 10 yr period for around 17% interest. Where was the rest of the payment because that was only $57.00 of the $138.00 they told me about. They was all bull because the other $9,000.00 was on two different credit cards.

How the heck can they estimate payment on that?! They can't so they lied!! Those cards are interest free for 6 months and then the interest goes up to about another 17%. So NOW I on my own with no help of them realize I'm screwed and start to make phone calls. I called the lady who did the paperwork (the only person that gave a card) and she never returned my call. I called SC sales office and talked to whoever answered the phone expressed how upset I was and she said nobody was around and emailed a couple people to get back to me. They NEVER called.

I called a main number at Blue Green and she said we weren't in the system yet and it takes 45-60 days. I expressed how upset I was and she said in SC we have 5 days to cancel. I said I didn't know that and she said, "well you signed it at the closing". Sure enough I did, but it wasn't said when we were signing the papers. My 5 days were passed by about 2 days. Now stuck taking out a personal loan for 5 yrs with payments double what I thought. That I can't afford! I called again today and nobody has called me yet. I don't even know how to look at my account I have no log in.... nothing!! I am so sick over this and sorry I ever agreed to it. I just want out.

After I confronted her on the lies she said I had to send a letter within 3 days and I was past the period, she made a mistake when she said 5. I hung up and looked up laws in New Hampshire and it states they have to give you 5-10 days so I have sent a letter with a signature required for my records but have not received it back yet. Would not suggest to anyone to deal with this company! They have hidden things and lied since we stepped into the presentation!

This is what I did to get my money back: 1st ask to speak with a manager not a supervisor, you will get bounced around so before you even speak ask for their title until you get a manager on the line. When you get the manager tell them your issue, ask for a full refund, tell them you are going to file a complaint with the BBB, attorney general, dispute the charge, write negative reviews on social media, go up to your local Bass Pro Shop to tell them about their shady practices and seek legal representation if you don't get refunded now. You will get a full refund and keep the gift card for your trouble. This company's values are totally opposite of Bass Pro Shops and I can only hope they stop giving my favorite store a bad reputation.

When I told the customer service rep that we wanted to stay at the resort, he said it would be an additional $200. Ok. In my mind that's still a pretty good deal. However, if we wanted to upgrade we weren't allowed to travel during March break. What happened to no restrictions? The entire reason I bought this deal was to take the family to a resort over March break. The Orlando resort looks great and my wife and I were so excited about this vacation but the customer service was so terrible and unaccommodating that at this point I'm inclined to just walk away from the $199 and never ever deal with this company again.

We had a great family vacation at a different resort in Orlando last year. I think we will just go back there. After my horrible experience I took some small consolation from the fact that I could leave a review of my experience to warn others only to realize there are hundreds just like it already. Serves me right for not checking up on them before buying! I'm just grateful to have discovered this now before considering purchasing a timeshare from them.

We called for two months and we received the run around from everybody. One lady said she would check to verify that we did not receive the cards and they were not spent. We waited and waited and waited only to call back the following month to find out they could not give us the card because it expired. Okay forget the card, give us our $50. The point is they had no problem with taking the money out of our account and in their records they see that we were refunded partial and not the whole thing. I would not recommend this company to anyone. This is bad consumer service. All we ask is give us our money back.

When I had to cancel due to external circumstances the day of, supposedly Tour and Travel was not available the day of check in, and Bluegreen staff was at best ill-informed. They said that Tour and Travel would reimburse me the $75 cancelation fee if I rescheduled on Monday, when they were in the office. I called in on Monday and was met with anger at the suggestion I would be reimbursed. I told them that this has been more trouble than it was worth. I told her that I didn't want the package, and Brittany snidely informed me that I wouldn't get charged the cancelation fee of $75, but I wouldn't get my original $99 back and she hung up.

We did find small white mites crawling all over the counter tops and they were nice enough to come and spray the floor as they could not spray the counter tops. They never offered to move us or help us in any way. The next day we went out and came back to our front door open. Maintenance must have been in and didn't close the door tightly. Luckily - nothing was missing - we were lucky. Then it rained and a river came in under the front door. There was a gap near the bottom of the front door - it just didn't seal. Called maintenance and was told they were very busy because of the storm - just throw some towels down. Never heard from them again - they did come and drop a bag off for us to put the wet towels in though.

The resort seems very nice - most people are nice but no one cares. If you have a problem - good luck trying to get someone to care. We enjoyed our time in Orlando but not at the resort. We're afraid to cook or leave any food around as the white mites just kept crawling around! Just glad I didn't bring any home. They really want you to listen to their seminar - we didn't have to because we lived in MD. But they kept trying to get us to listen and every time I said no they tried to take away another "incentive" so that we would go listen. Like I said - you get what you pay for. We will not be going back to any kind of Bluegreen resort.

We weren't told anything about club dues, only maintenance fees and we were also told these would not increase, EVER. We weren't told how long we had to cancel and after 7 hours, I was on auto-pilot and just wanted out and to see my kids! We were told that we HAD to attend an owner orientation and had to pay money to reserve our spot. By this point, we had a lot of questions we wanted to ask because we were slowly figuring out that none of what they told us, the BIGGEST reason we bought it was true. The owner orientation was just another sales pitch, in which we had learned our lesson the first time but still managed to spend over 5 hours there.

I have filed a complaint with the BBB, they denied it and since they will not resolve my complaint, the BBB administratively closed the complaint because we weren't getting anywhere. I have contacted my state as well as the state of Florida, the FTC, and many more. I have so many people busting their butt on this. My state has agreed to take my case and mediate the issue with them, but I'm taking it a step further. I have started a petition on change.org, the more signatures I get, the better. The state told me that if there were enough complaints filed with the Attorney General, that it will no longer be a civil matter and a class action lawsuit could take place. Here's the link, maybe we can get something done. What they do is completely illegal and they break numerous laws, daily. This needs to stop!!

Well, not really true. Once rolled over, the points are immediately discounted as in they are only good for certain seasons and if they aren't used in the second year, they're gone. Like I said, there's more. After I discovered the deception in the details and did the math I decided that this was a mistake. The contract clearly stated that I had 15 days to get out of the contract. Of course they don't discuss this with you while you are there, but it's in the contract. I called on day 15 and they tell me that the deadline was 10 days. Why? Well it seems that there is a stipulation in the law that says if they show you a sample of their properties and you "inspect the property" while at the preview center, the cut off to cancel is reduced to 10 days from signing.

I was deeded a property in FL. I didn't inspect that property. And the "mock cabin" they have set up on the property. You look at it. It's nice. Did I inspect the cabin? No. And what percentage of their resort properties are even like this cabin? This cabin they show you is irrelevant. Unfortunately, legally it's very relevant. I can't believe I missed the deadline. I can't believe I signed that paperwork. I can't believe I didn't follow my instinct. Follow your instinct and Do not make the mistake I made.

Then the young lady said she needed to ask me a few 'qualifying' questions. Was I legally, married, divorced or single? I answered honestly, "I am legally separated." She then disqualified me from coming to their resort. I said "fine then just give me a $198 refund." She said they could not do that as the 30 days had passed. I said they did not ask me that question originally and if they had I would have been honest and they would not have gotten my $198 deposit. She said they would replay the tape from that original conversation in January and could I please hold. I said "certainly."

I held for some time while she listened to the whole January initial conversation with Bluegreen Vacations. She then told me I was correct. I had not been asked the question about "married, divorced, single" status and referred my call to customer service for refund. Customer Service put me on hold to find a supervisor. They finally came back on the line and said that they could not reach a supervisor to get approval for a refund but would call me back with the status of the refund within 24 hours.

Sunday and Monday passed and finally this morning (July 21) I decided to call Bluegreen Vacations back to find out the status of my $198 refund. I was told by "Sno" that I did not qualify for a refund because I was asked if I was "married, single, divorced" and I asked to speak to a Supervisor. I was then transferred to Annette **. She and I went round and round. I told her this was unethical business practice and I would expect a refund. I was never asked prior to making a $198 deposit whether or not I was married, single or divorced. I gave that deposit in good faith. I was never provided any email or other written material stating that I had to be married, single or divorced to participate in their "VACATION PLAN" until Saturday, July 18th. Will I get a refund? I will take every legal and ethical means to get that money back. This is not over yet.

When we purchased this in Branson Missouri we were specifically asked where our vacations would be mostly taken. We told them the Caribbean 100%. They should have told us then don't purchase your mortgage here in Missouri, you need to purchase it from one of the Caribbean conferences. We did not find out this until after our purchase and our 2nd meeting with them. When we went to Aruba we were told since our mortgage was deeded in Missouri, we don't get priority bookings in the Caribbean. In order for us to get priority booking in the destination we specifically told them we would be staying at from day 1 we would have to spend more money to transfer our deed.

If we don't get a returned phone call this week of July 2015 we will pursue further actions..... FRAUD is all I can say. Fox 4 and channel 11 would love to uncover the biggest scam ever.

Needless to say, not only did that day go by without me hearing anything but 2 more days did as well. I called that same manager that had been so helpful. It was his day off but he still helped me. He gave me the manager's name and number so I could call to find out what was going on. When I called, the manager I was told to talk to was off. However another manager helped me and said I was booked for the Crown Reef in Myrtle Beach for the dates I requested.

After a 3 hour drive, we arrived at the Bluegreen Welcome Center and attempted to check in. A packet wasn't made up for us and when they looked in the computer our reservations were for a Comfort Inn (a "few miles" from the beach); not the Crown Reef and surely not a BG Resort. I immediately lost it. They managed to get us in a Marriott. My problem with this is that I had already shown my kids pictures of the Crown Reef on the beach. After 2 hours in the Welcome Center, talking to different managers via phone, we finally agreed on 1 night at the Marriott and then we would move to Crown Reef.

At this point day 1 of our vacation was gone as far as any beach time. We were also told that because of everything, our Marriott reservations would include breakfast the next morning -- big surprise it didn't. We then packed our stuff, checked out (in time not to get charged tax a 2nd night) and went to Crown Reef. By time we got checked in day 2 of our vacation was more than 1/2 over. Now on day 3 we had to go to the preview. The preview that was supposed to take no more than 2 hours lasted 4+ hours. So day 3 was also now more than 1/2 way gone. So our great vacation was a nightmare and we sure didn't get 5 days.

We stayed at Club 36 in Las Vegas, NV. They told us that we had to sit for a timeshare lecture and it would take 1.5 hours. We were there for 4 hours! They tried and tried to convince us to purchase a timeshare. My fiance explained to them that we just can't afford it. He explained that he had injured his back at work and we were living paycheck to paycheck. Then the rep asked us, "We'll, if you are living paycheck to paycheck, then why are you on vacation now? It's obvious you can afford it."

Then my fiance explained, "We have been saving money little by little and we are in our way to Oregon (we drove from NM) for a family reunion and a graduation." The rep said he was sorry for the injury and offered a smaller package. We would get 6000 points bi-annually and it would only be $128/month. He worked his magic by saying we can go deep sea fishing, showed cabins that we could stay in, etc. My fiance got excited and went forward with the decision to sign up.

Before the closing, there were a lot of paperwork we had to sign. One was paying an annual fee of around $90 for maintenance fees. I recently received a bill in the mail for $600.00 for the maintenance fees! I can't afford that, we are still dealing with my fiance's back injury and he has no income coming in. I decide to sell the timeshare and had to sell it through Pinnacle Vacations. I had to pay a $39 fee to post the timeshare up on the listing! Not only that, they posted the amount for $3000.00 more than I originally requested. I have heard so many complaints and seen the way they treat other people. I'm thinking about getting a class action lawsuit going. Please email me if you want to join me on it.

Fast forward to July 2015. We book our trip, arrive to the "Fountains Resort" welcome center only to find a small office in the middle of a plaza. We say "hmmm this doesn't seem right". We go in anyway and are greeted by Bluegreen vacation "specialist". At the counter we are told we are not booked for the Resort but are actually staying at the Fairfield Inn. Of course we were angry. We demand to speak to a manager. No manager onsite so we have to call customer service. I begin the convo by explaining to Adriana (supposedly a manager) that this is a bait and switch scam. Fairfield Inn is not the Resort they promised we were staying in. I explain that now my 199 vacation has costed me 300.00 bc it has been upgraded. I paid an extra 100 to come in a day earlier and after 2 1/2 hours of arguing profusely w/ Adriana we are told there is nothing she can do.

She says there are no rooms available at the resort but then she tells me to bring the paperwork from the day we signed up for the deal and if I can do that then she could possibly find us a room!!! We demand to speak to her manager and are transferred to Johan who now I have to explain the whole story too and he tells us there's nothing he can do but says if we take the tour he can give us another gift Card of 75.00. My husband then explains to Johan that had we known we were staying in a basic hotel we would've just booked a regular hotel where we wouldn't have to do a tour. My husband also points out to Johan that we feel duped and now will not believe anything they say on this tour not to mention the point of staying in the resort is to see for ourselves all the amenities this grand resort offers.

Needless to say we had no choice but to stay at the Fairfield Inn which I must admit was not so bad but again I could've booked this room on my own and would not have to tour and waste 2 hours of my time. But the most jaw dropping moment of all was getting to the hotel and being told we also have to pay 20.00 a day for incidentals and also have to pay 50 + dollars in taxes for our stay at this hotel -- whatever happened to only 199.00??? Very disappointed and will not ever accept any deals from Bluegreen -- it really comes down to if it's too good to be true then it probably is too good to be true!!!

Once again we were required to go to a meeting and the pressure was on, we were there for almost 5 hrs. and bought a small package of which we regretted almost from the time we walked out the door. This goes against the LAW that we could only be offered this one time and one time only. We even signed the paper saying we declined the offer and could not be offered it again. If this place was on the up and up it would have used a mortgage company instead of putting it all on a credit card or 2 at high interest..... All the things we were told was a crock and was distorted.

The able to go anywhere any time was untrue as booking was difficult and almost impossible at most places unless there was a possibility of 3 foot of snow. The "property that we bought would go up in value really has no value to speak of. Condition of the rooms varied from very nice to piss poor. This past week we went once again and talked with our "handlers" and were informed that the problem was that we owned too few points and needed to buy more to get the most for our buck.... We must have sucker on our forehead. To top that off we were given 2 free weeks a year for 3 years that not so free as there was as always a large fee to activate and use our free gift.

I cannot believe a company would be so unprofessional! Our kids were devastated that their beach trip was taken away from them. The company supervisor, **, said because I'm a teacher I should've investigated the details better! Of course I investigated the details - it just said some black out travel dates could be restricted during booking. DURING BOOKING! Not 7 days before your check-in date! They are horrible! They didn't even try to make this better! Please please do not vacation with this company. They don't care about you or your family.

I find the Bluegreen's owners website easy to use. We book most of our travel on the site without the need to call the 1-800 number. But when we do call they are always helpful and I mean always. In fact I would say they have the nicest customer service I have ever spoken with. The call center is located in the USA and they always speak English. We go on about 3-4 trips per year. This year for our spring trip we went to New Orleans. Beautiful, newly renovated there, close to everything. Currently at this moment we are at Myrtle Beach at the Shore Crest Villas. Awesome place. Later this year we will be going to Big Sky, MT.

We were fortunate and paid cash for our points. Our only expense is the maintenance fees (fees paid to keep up the building, cleaning, insurance, etc). We pay approximate $0.055 cents per point. Example: Our current trip for 4 nights in a two bedroom ocean front cost 2,900 points for the entire stay. That means I paid $160 in maintenance fees for the entire stay, that's $40 per night for a very nice 2 bedroom ocean front room in a great location. I recommend Bluegreen without any hesitation. I do not work for Bluegreen or have any association with them. We are a real family and everything I have said in this post is factual.

How can you use your points when there is no availability because "renters" are taking the slots? When we joined Bluegreen, our yearly fees were about $350 per year. Now, they have jumped to $700.00 per year. I WOULD NOT advise ANYONE to purchase from Bluegreen. Their units are clean and nice. IF YOU CAN GET ONE!!!

After much discussion, the salesman went to get the Supervisor, who again told us we really needed to pay the additional money, and that there is no classes on how to best use Bluegreen, that is what the 800 number is for. Recently we tried to book our first trip, and the website was a disaster, we had to call the customer service number and was made to feel "stupid", and informed they would help us this time! We are not impressed, and if we could find a buyer to buy us out of this, we would!

Original Review: April 30, 2015

I bought 3000 points a year for $6,000.00 with all the promises in the world. The maintenance fees are $630.00 per year and the 3000 points gets me 2 nights in a resort. Please don't ever make this purchase. You can go through Hotels.com and get the same resort for $139.00 a night... Therefore this is a serious ripoff and these people need shut down.

We received two, yes two, credit cards in the mail. I destroyed them because we didn't want more credit cards. Somehow, Barclay called, I think, and I told them we had not applied for credit cards and this was when I was informed they were for the timeshare. Interest rate was 24.99% APR for my husband with a small amount on it, and 13.99 APR for me with the bulk of the money on it. I disputed this with Barclay which took approximately 6 months. Waste of time except I had two employees tell me to keep fighting this because their hands were tied. Now, we have or had excellent credit...749 now...and 1/2 of my payments are going for interest. I am telling you this because I am going to refuse paying for this contract. Forward to 3/2014...

Invitation to attend an owner's update in Greenville, SC. Tried to decline and you who have been there know these people are really interested in feathering their nest and don't take "No" for an answer. We went and the end result was to purchase enough points to get us to the Silver level because this was supposed to make it easier to get a reservation.

I gave them my Discover card. Downpayment was put on that card. Discover called within the month to tell me that someone had used my card to purchase over $400 worth of merchandise; therefore, they were going to cancel that card and send out another. They did and I tried to contact the sales people at Mountain Loft to tell them. No one would talk to me and no one would return my call. Next thing I knew, my bank account was being drafted with a high interest rate. That was cancelled a few days ago because I did not sign the paper for bank draft at that time or ever that I can remember.

I contend the papers are being modified by copying signatures or taking signature documents and modifying them to say what Bluegreen wants to say. I know it was for the rescind phone message. Meanwhile, high maintenance fees are due; can't get a reservation even with my points. High interest rates are killing our finances and no one will reduce them or talk to us.

A packet came in the mail and it contained papers for a Lake Eve...our only ownership now. I have never heard of Lake Eve until this and it is not listed in Bluegreen Club Resorts where you make reservations (or try). Action now is to stop all payments. Credit rating that we have kept so good all these ages (husband is 93 and I am 69) will go down the drain. Please run when you hear this name! Sorry; they could be a fantastic vacation club but they don't know what TRUTH is!

They called me about a half hour before work, I am a substitute teacher walking into a new building on my cell phone and had never seen me before. I talked to BG for awhile before I asked if I could call them back. They told me that because of fairness, if I decided to call them back later I would forfeit my winnings and would only be offered the same thing as everybody else, which is their wonderful services and great low price packages.

Well I told them my reasons for not being able to talk to them at the moment: that I was walking into a school as a sub teacher and couldn't be on my phone due to "image"; I needed to talk to my husband about it since it would be a charge randomly for $198 on his card and then I would have to explain it after the fact as to why I spent that money (of course he would think it was a scam so it would only cause an argument between us) and I was in a highschool with many kids around me, and I didn't feel safe giving out my CC number in the echos of the school hallway.

They once again told me that this was a one time call and if I didn't do it then, I wouldn't get the chance again. So I asked to be put on hold as I introduced myself to the staff of the school, with my phone by my side (obviously looked irresponsible, I hope it doesn't cost me my chances of subbing at that school again). I was quite embarrassed and a little annoyed. Next I got escorted to my room where I had about 3 minutes before my class would arrive. I told them I needed to hurry through the process.

Now I asked all the right questions to make sure it wasn't a scam, and there were a few red flags, but nothing that couldn't be fixed. So I gave my number and paid it. They told me I had 30 days to cancel it and get a full refund. I asked this question several times in different ways to make sure there wasn't anything I was missing. I would have looked them up online as I was on the phone with them, but I did not have access to a computer at that time.

As soon as I got home I called my girl friends to tell them I won the vacation from the mall, and they informed me that they too had won, that's when I looked them up online and found their reviews and decided to cancel the next day. I called them up and they didn't give me any problems about cancelling whatsoever. They asked me, to give them a reason and I told them I wouldn't be able to use the package. They once again told me that I could use it in up to a full year's time, and I told them that after talking with my husband, we decided we were not going to be taking any vacations this year.

She got silent on the other end and kinda just said "oh okay, well then I will give you your full refund and it should arrive in 4-5 business days." Then she asked if there was anything else she could help me with and I told her that perhaps she should look up their reviews online and think about changing the way they run the company because everything I found only gave them one star rating (mind you this was after I had guaranteed my refund, I didn't use this as the reason to get my money back because then they will talk to me forever to try and change my mind.)

She told me "We know about our reviews online and we know that most of our customers and clients are unhappy or upset with our services." Didn't even phase her, she brushed it off like it was nothing. Then she asked if there was anything else she could do for me today, I told her no, and she then thanked me for calling and reminded me that I could pass on my trip to a family member or friend if I wanted to. That was it, when I talked to them on the phone before I gave my card info, I told them I didn't like being pressured to give away my money just like that. They told me thy weren't trying to pressure anyone, but I know straight up that was a lie.

These people are very convincing and the initial call may not be a scam because they do refund your money and give customer service, but from reading all these reviews, it looks like the scamming starts after the 30 days are up to cancel, that's when you feel obligated to go so you don't feel like you wasted $200 for nothing. So if you have paid your fee, call and cancel it right now, the number I called was 1-800-818-6890 and say "cancel" then just tell them you won't be able to use the package in the amount of time they are allowing, they may try to extend the time frame or something (they didn't for me, but it's always possible). Just tell them, "thank you but we just won't be able to go." Any other information they don't need to know.

I told them I talked to my husband and he's the one who wants me to cancel, they couldn't argue with me because my husband isn't there to talk to and convincing me won't do any good (similar to the same tactic they used on me at the beginning phone conversation where they wouldn't let me call them back due to me wanting to discuss it with my husband.)

However, as soon as I left the "Sampler" package available Blue-Green reservations in Savannah and Charleston mysteriously disappeared! It’s when I complained, someone from Blue-Green called to assist but they confirmed not only no reservations for Blue-Green but disclosed that SCI had absolutely zero properties located in those cities! I was totally mislead with false information on the benefits of my upgrade. One can only conclude they practice a bait and switch with "Sampler" given a higher priority as bait to make the sale. After you purchase a permanent membership your ability to book reservations mysteriously disappears?

Of course they have 30 pages of contracts to cover themselves and only a 10 day grace period for you to cancel so when you attempt to explain why you feel defrauded they have no answer except to keep sending the maintenance billings and tacking on late fees & interest while they block your further use of their reservations until you become current. That way, they have your money and they can open reservations up to other "Samplers" to defraud while they pursue collection against you. Nice racket and neither the Attorney General nor the Professional Licensing Agencies in Florida seem sure who is responsible for pursuing complaints against Blue-Green?

I feel I have exhausted all viable options because the Attorney General actually warned me against using advertised attorney and consumer advocate companies who are ripping off consumers in their frustrations with Time Share Companies. Does anyone else feel that a class action suit against Blue-Green should be explored? Unfortunately, the Attorney General of Florida has not been much help and referred me to Licensing Dept. who referred me back to the Attorney General as if no Agency understands who is responsible for consumer complaints and will act to protect the consumer from fraud.

I went to the timeshare speech in Orlando FL ---- they had a famous magician in there ---- HAHA what a JOKE! They want to make everyone's lives happy and get that family time!!!! He even said the reason he does this is because his DAUGHTER ALMOST DIED! WTF! I bet that was a lie too!!!! He will go to hell for stories like that! I'm so angry and just feel stuck!

This is our story. We have been Bluegreen owners for about ten years. It was not long into the first purchase that we knew we had spent money for a product/service that was never to be worth the immediate or long term expense. After years of trying to learn the tricks of the timeshare system, we did pick up some secondary market points from an unhappy owner for less than the year's maintenance fee. We knew this purchase could not be counted toward improving our level of ownership from what the company calls silver, even though that deed brought them a full price in the first purchase. We really dislike attending owner updates, since most are just a pressure to buy more points at a high point cost. But occasionally we attend to see what is new in the company. Up until now, we have remained strong in our determination not to be tricked.

On December 3, 2014 we were persuaded into another such "owner update" at Solara Surfside. This resort, like many other resorts in their network, really is a great place to visit. Most resort management teams have improved greatly over the ten years we have owned, thus creating an atmosphere of trust. However, lurking within is a sales team that finds something you want, and will promise anything, even knowing the result is not attainable. We repeatedly told Adam, the first salesman, and the real culprit...the "closer" Billy, we needed no more points. After over the hour period, Billy offers to combine our secondary points into one ownership, and raise us to Gold Status. He insists he was honest and had the power to achieve this for us. He said the supervisor would never condone lies or deceitful sales pitches.

Much discussion, and a so-called document that we never got a copy of, sealed our agreement. We paid top point price to get our ownerships combined and become "Gold". Many phone calls and two months passed before we found out we had been "had". Up the ladder of Bluegreen command we carried our complaints to no avail, with several failures to return our call with their findings. Finally, one of the owner service supervisors told us no one could change what had been done or help us at any level we attempted to reach. He was probably the only honest person I spoke to in sales or owners services. We were lied to, and just needed to accept the consequence of our financial loss.

Three months have passed, and my only hope is that I can one day look past this scam experience and again like or enjoy going to a Bluegreen Resort. We know we can never sell, but only rent out or give away our points. If you think this company really cares about owner happiness, better think twice before you walk into a owner update or sales meeting...unless you have money to give away to another sly sales team.

The presentation was interesting but once the doors opened, we were followed by representatives like cats who were ready to pounce on mice. It was one sales pitch after another. We finally decided to PURCHASE - BIG MISTAKE!! We found out they ran our credit after saying they didn't have to and they could not rectify our hotel accommodations. We read reviews on this same site that night and cancelled our purchase. We were almost duped into a second mortgage and steady rising maintenance fees. We also found out we were supposed to receive a tablet and never did. We sent everything back to them over night along with our cancellation letter. They did nothing but lie and we are glad we caught on before it was too late. Come to find out they make EVERYONE an offer they can't refuse.

After another day of calling and fighting to get a Friday we couldn't miss work, they gave us 3/27/15. Ok then I look in to hotels. It's not 1 hotel. There are several and I couldn't pick what hotel we wanted. Some are not even in Boyne not all were available on that Friday. This isn't even half of the crap I received by this company, and yes if you stay at the upgraded hotel the Grand Mountain Inn and yes you have to pay more to stay at that hotel. WATER PARK PASSES ARE INCLUDED FOR REGULAR RENTED ROOMS, NOT THE DISCOUNTED RATE BLUEGREEN GIVES YOU. So a flat out lie.

You do not get any water park passes. This was the only reason we were going with a 15, 6, and 2 year old! To top it off I Googled BlueGreen after finding out about the water park pass lie and seen thousands of complaints, rip off reports, scam alerts, and read a few, I read a complaint this is it. I paid for the BlueGreen vacation with a Visa logo credit/debit card and when we got to the hotel, we were told we had to have a credit only card and were not eligible to stay unless we paid full price out of pocket for the room!

And this is exactly what I'm going thru now. I too paid for the trip and showed the sales guy my card and was told it was ok to use it a Visa logo debit/credit card. Well BlueGreen has you sign and initial that you have a major credit card and even though I was told by sales rep it was ok, I signed. I had a major credit card. My debit/credit card cannot be accepted. The only thing offered is to extend my vacation a year and I have to get a major credit card. They are telling me I cannot get a refund of the $160 I all ready paid. I cannot believe they can rip thousands of people this way. They need to be shut down.

They try to force a timeshare sales pitch down your throat from check in very aggressively. We never use the pool because it was six buildings away! The staff is not only unavailable but completely obnoxious and unwilling to help. We ask that the issues with the room be address and they stated they would be or would change our room, then called back to say that they were to busy and overbooked to do anything. We book the resort based on a discounted price and after the check out date we had prepaid so they stated we had a zero balance. Two days later we received charges from the company that were not authorize and we had no receipt for. When we call the fountains they claim it was an 25% Marketing Tax which I am currently disputing through my card. This company is absolutely horrible and I wouldn't recommend them to my worst enemy! The list of grieves goes on, wish I had done my research.

Been a member, bought into the Vacation Club paid 8566.45 (paid in full - no mortgage). Paid dues and maintenance every year until the 2014 dues were due. I did not pay the dues since we have been unable to make a reservation for various reasons - (1) no vacancies available, (2) not enough points, (3) cannot use carryover points although I paid the fee to carryover, (4) must make a reservation eleven (11) months out, (5) reservation cancelled because a owner with higher ranked membership overrode - in other words we were unable to schedule and keep a reservation. Drove to Branson, and met with Reps from Bluegreen, solution was invest more money to obtain more points, we refused. Result - unable to secure a reservation unless in was at least eleven months out.

These six years has been a horror story which we totally want out of. Talked to rep on phone about forfeiting membership, was told they do not cancel memberships (in other words you are going to pay for this the rest of your life with no recourse) now who does that sound reasonable to? Sent letter relinquishing membership and all owner’s rights and privileges. I did not have any of this to begin with anyway - what am I losing. I am considering a class action lawsuit of which I will be the primary funder, if anyone else wishes to join, send me a e-mail to **, including email address and your first Initial and last name. Please no reps of Bluegreen, I have had enough of your BS. With your permission I will include this on a ad I plan on putting onto some national publications.

However we were not excited about the 2 hour presentation that we were required to attend our first morning after a 9 hour drive the previous day. I will say that it was very aggravating that the "120 minute" presentation turned out to be almost 5 hours start to finish. The sales pitch was good, but a little preachy but much too long! We then were assigned to a nice elder lady to complete the pitch process. I am a very upfront person and immediately told her we were interested and just wanted to know prices. I had to get very stern with her and insist that I did NOT want to sit through anymore sales pitch but just wanted prices. They were not pushy but definitely put on as to "how special your business is" when you know everyone around you is being offered the same thing.

They were very flexible and accommodated our budget with a very generous points package. By the end I was hungry, tired and really anxious to leave. But left feeling good about our purchase and they had already set up a return visit 1 month later, 4 nights/5 days in a cabin in Pigeon Forge. We arrived late, did an after hours check in (they had everything prepared and hassle-free). We arrived at our breathtaking cabin, and really was just beside ourselves! The only issue was the follow up appointment was at 8 AM the next morning! Not what you want to do your first day on vacation, especially when you have your 3 year old Tasmanian devil child with you lol. So we slumped out of bed at 7, got dressed and luckily drove the 2 miles to the resort.

We were a few minutes late but met with the most courteous and understanding people! They then handed us over to the nicest most knowledgeable sales rep named Beth. She took us to her private office that had a whole room connected filled with toys and snacks for kids and she spent over an hour chatting and answering all of our questions/concerns. They do try to have you upgrade your points package for a discounted rate which we did do -- we went from 7000 points to 15000 a year and it was too good to pass up. (but this vacation company will really only benefit people that have exponential money to spend...it doesn't guarantee free vacations). She showed us how to book online hassle-free and even walked us through our first vacation booking which took 7 minutes!! Awesome.

We left there and went to the original presentation area to redo the legal documents. Beth came with us and sat on the floor playing dinosaurs with our son for the hour we took there. She then recommended a fabulous restaurant and gave us her personal contact info for any questions. I honestly couldn't be any happier with our overall experience! We still have yet to experience the roll over points, bonus nights or paying the maintenance fees so I understand things could change, but so far I have 2 vacations planned, one for next month, and a family trip to Disney in September and couldn't be more excited!

I have read over 100 reviews so far and it all seems very shaky considering I just spent an exorbitant amount of money with this company so I'm hoping we fare better. I do think that a lot of people commit to these offers blindly by taking the "free deal" bait and are disappointed when it is too good to be true. But same as gambling the house always wins and if this company really gave away everything for free they would be bankrupt. You have to have enough money that it is a good deal compared to what you would normally spend on the same level vacation. You can't just expect that if you cannot afford to go to the Bahamas for a week normally, that buying this package will now magically allow you to go. It is to make vacationing less expensive and more realistic. Not just a lifetime of free vacations. Must go in with eyes wide open.

Anyway, for the uninitiated, here's a sales primer. The four basic sales objections are:

-- No trust

The salespeople at Bluegreen have crafted a sales process that seeks to dispel all of these. They already pre-qualified you by income when you signed up for your stay, so they feel the "no money" objection is pretty much off the table. They work hard to make themselves likable to you in the group and one-on-one presentations, hoping to eliminate the "no trust" objections. One of the ways they do this in the one-on-one is to play good cop/bad cop. The adviser is the good cop, while his/her sales manager is the bad cop. It's the good cop's job to soften you up, while it's the bad cop's job to close the sale. If you understand all this up front, your time with the sales team will be much less stressful.

The Bluegreen sales process comes down to crushing "no need" by extolling the virtues of vacationing, equating your love of vacations with your love for your family ("Think of the memories you'll make together!"), and "no hurry" by offering you an if-you-purchase-today offer. Your job, as a prospect, is to evaluate the offer. If it's for you, then sign up. If not, you need to create more sales resistance than they're willing to overcome. It's that simple. In actuality, it's a bit like fencing.

Personally, as a sales professional, I found the process to be too manipulative, filled with leading sales questions and other tactics. My wife and I dealt with the event by 1) declaring up front that we only had a fixed amount of time to spend with them before we had to leave for a scheduled appointment, and 2) connecting with the "good cop" salesman on a professional level, causing him to see me as a human being, not merely a "mark." It was fairly clear to them -- or ought to have been -- that we were not willing prospects. We were out of there in two hours, relatively unscathed.

Some other reviewers have complained that the sales session lasted several hours. I'll wager this happened because you made the mistake of offering some buying signals, such as asking about price or other details. If you offer these hard-closers any little hope of making a deal with you, they're going to run with it as long as they can. I'm not saying it's entirely your fault, should two hours turn into four or more, but you're not entirely faultless either. Be careful what signals you send these folks. They're very tuned in to any interest you show, much as a wolf is attuned to the movements of a young animal that's been separated from its herd. These are hard-closers, and will make use of ANY cues you send, be they intentional or otherwise. Don't be angry at the wolf; it's merely acting on its core impulses.

Lastly, there's an unspoken rule concerning objections among salespeople, which I'd like you to know. If I'm selling something, what I'm really trying to do is help my customer make the best decision for them. If I believe in my product, I'm justified in suspecting that their purchase of my product is the best choice they can make. (There are some salespeople who are honest enough to discern when a purchase is not warranted, and these folks are worth their weight in gold.) Naturally, customers have a few objections to buying, often because they simply don't have enough information. HOWEVER, if the customer understands the offer, and then *communicates the same objection more than once, using the same language*, that objection needs to be respected. It's the continual disputation after the second objection that gets customers angry. We've all been there.

The sales presentation I just lived through was literally filled with ignoring this principle, and would have been infuriating, had I not had the 25+ years of sales in my own professional background. To disregard a customer's legitimate objection is rude and unprofessional. I find it to be a hostile tactic. My response: after having my objection brushed aside for the fourth time, I angled my head down, staring fixedly at the center of the table. This was my hostile act, my statement that negotiations were done for good. From that moment on, it was over, and the Bluegreen folks knew it. I wasn't mad, but I wasn't happy either.

Anyway, I hope this review helps someone. Personally, I feel that the time-share offer from Bluegreen is oversold, meaning that they promise more than they can possibly deliver. The time-share idea is fine, provided you can accommodate the expectations of your owners. The fact that so many owners have trouble booking their trips is really all you need to know. The fact that you can buy someone else's Bluegreen deed for $10 or less on Ebay is the exclamation point.

After we saw John enter a office at the end of the big room we were in and laugh about what he was dealing with on as customers we heard the older man that was called Phil walk out and say "just do whatever it takes to get the deal and we will clean it up later." We later found out his name was Phil **. He had a red and frustrated face and was very shark like on the floor. He constantly seemed to be hovering over what he thought would be a sale for his managers. We asked to speak to Mr. ** and our manager John once again said he was not really needed for our presentation.

What really made me alarmed was when I heard Mr. ** tell John to express to another customer that they were approved for a Bluegreen credit card and that they would receive it in ten days. Then John said "yeah, but they were denied" and Mr. ** said "they won't know for ten days. Ask them to write a check for the down payment and tell them to pay themselves back when the credit card comes in." They actually laughed. OMG, this is criminal!

Ok, so we finally got suckered in and had been taken to a suite of nice rooms in the hotel where we were staying and shown what we could avail ourselves of should we pick Vegas. Really big, roomy, pool table, nice individual bedrooms and baths. Snazzy upscale kitchen with all the bells and whistles. We thought, "Wow, we could come here with two other couples and have a really nice place to crash!" Never happened. Never was available. Heard many times, "I'll try to see what we can get for you in Las Vegas". Never happened!

As with many of the complaints about Blue Green, whose reps promised to ALWAYS beat the prices we could find on any vacation, never happened! We have always been able to beat Blue Green prices on the internet or with local travel agencies. So, why are we staying with them you might say? Good question. Guess we were slow learners or just don't like confrontation. Have tried to use our points to no avail. Ever! Nothing is available....EVER! Or wrong dates, or "possibly" a waiting list which is later avoided or the next person they transfer you to says they didn't ever have a waiting list. All lies, it would seem!

Well, now we are 68 yo, retired, and you'd think we'd get smarter, right?? Been making the payments like good little consumers every month and the steadily increasing maintenance fees each year. Initially for weeks, then months, we would call them trying to just get the additional 10000 points that they had given us a numbered certificate for just by calling when we got home. Called and called and called and called, ad infinitum. Some of the reps said there was no way we were given a certificate for 10000 extra pts. Everyone had their stories down and said, "We don't give certificates for free points or any points!" Many got hateful when we would push THAT issue. A couple of times I even remarked to my wife, "If they are so hateful and negative, why even keep this job they have?"

So, since wife used to work for a huge law firm in Denver and (here we go, you'll enjoy this) I was an investigator for over 20 years with a local law enforcement agency (think we'd have figured this out, right?) HAS ANYONE EVER CONSIDERED A CLASS ACTION SUIT AGAINST BLUEGREEN BEFORE we all get smart, take the credit hit and tell the collection agencies to buzz off??? We may check with another attorney or two but, gosh, think of all the folks out there who are good little consumers and paying ALL that they owe every month?!? Bluegreen HAS to be making a small fortune off the backs of these honest Americans. I'll admit, taking the credit hit is something I do not want to do but as one other person (so far) has said considering their age and all, basically, what have they got to lose. We don't want to die and get our kids stuck with these leeches, that's for sure.

As I said, we are retired and live off SS and one retirement fund so we could definitely the $200+/mo and over a $1000 (now) a month for the maintenance fees. If you take the time to read this lengthy tirade, PLEASE don't give a dime to BG and surely someone has a good attorney anywhere in this country that would consider the money they might make, let alone all the thanks from us little guys, for taking up a CLASS ACTION SUIT. Maybe you can't do that on a scam by a vacation/time share group, but it would sure make one wonder. Any attorneys got scammed by these smooth-talking liars? Help!!

We spoke with Bluegreen who said we would have to talk to Universal so we spoke to guest relations at the park who said they would be happy to refund our tickets. However, they were only able to refund us what they had received from Bluegreen. Universal did all they could do to correct the problem, ensuring their future business would not be impacted. But, Bluegreen, in a true show of corporate greed and profit-over-service, denied us any refund of their half of the profits. After months of trying to reconcile the issue through the Better Business Bureau and Bluegreen's corporate office, Bluegreen has still denied our request, an amount equal to two weeks of my salary but a grain of sand in their pockets.

I have been forced to contact a lawyer to fight for my money. Is it just greed or is there discrimination at play? I'm not sure, but a warning to any who intend to visit a Bluegreen resort: do not purchase attraction tickets! They want your money and care little to ensure your future business. This policy means no matter what extenuating circumstances arise, they will not help you if it means losing a dollar.

Before she transferred me over to verification, she gave me her number and extension for me to call her if I had any questions; then she switch me over to a woman name Kristen for verification. While I was asking questions to verify what I was told, Kristen was getting really irritated and impatient with me. Customer service is really important to me when I'm giving you my business, so I was turned off by her attitude. I asked again what if I changed my mind in the near future and she repeatedly told me that I have 30 days to cancel and get my refund back. I also asked her if I had to attend the 120 minutes presentation while I was on vacation and she said I HAD to because it came with the package and that it would be "fun". Sorry, but why would you want to attend a 120 minutes long presentation about their products on your vacation? When I got back to my hotel, I google Bluegreen Vacation because I never heard of them before and all I read was bad reviews and a lot of similar stories of what had just happened to me. That "120 minutes presentation" that they kept talking about was selling their timeshares to get more money out of you and could last 3+ hours long according to some customers who had already attend it.

I knew that I had to cancel right away and get my money back. I had to call the next day (Sunday) since it was after hours. At first I called the number Kelly gave me, but it was wrong. I waited for five minutes on the phone and at the end, the operator told me to hang up. Not surprising after I read the reviews about how their agents treat their customers when they want to cancel and get their refund back. So, I called their customer service number and I reached an agent name Ebony. She was really nice and I told her I wanted to cancel. She asked me why and I told her I changed my mind then she told me she's going to transfer me to another agent, so we can get this taken care of. I was on the line for less than five minutes and Ebony came back on saying that all the agents were busy and she will have an agent call me later on the day. I asked her why couldn't she just do it, but she told me that she didn't have the authorization to do it. So, I told her I'll call back later if I don't hear from them. She said okay and we hung up. I was really skeptical at this point since I had read some reviews where the customers was told the same thing, but no agents ever called them back.

At this point, I really thought my $200 went down the drain. Well, my luck changed in less than ten minutes. An agent did call back and we did cancel my "vacation package" that was free. She told me the money will be refunded back in 3-5 business day and I also requested her to send me an email confirmation that it was indeed cancel. Within 3-5 days, I did receive my refund back and I also got the email confirmation later on the day. Please read this before you decide to pursue your "free" vacation package: http://www.bluegreengetaways.com/details-of-participation. It's not really free and any information that you list for drawings could be use.

I telephoned the customer service department at 800 567-5877 to inquire about the address. I discovered it was still wrong. I have been reading the reviews on this forum regarding the address on the driver's license not matching the original data and the denial of the vouchers at the upcoming presentation. I informed the customer service representative that being a seasoned professional and natural skeptic; I expected the address on the application to be consistent with my Identification. I want no surprises or any drama upon my site visit to the resort. My review is part testimonial, part validation, to document my concerns. I have no interest in owning a "timeshare" and have expressed my thoughts to Mr. ** . As a contractual obligation, I agreed to hone my listening skills by attending the upcoming 90 minute presentation. My response will be "no thank you".....Been a business owner for a long time, lot of experiences, and no interest in purchasing a time share. I will enjoy my short four night stay, with the hotel being paid by Bluegreen Corp.

My financial obligations will be the taxes and incidentals at the hotel and obtaining my vouchers for two person Carnival Cruise to be scheduled within 18 months of my site visit to your resort. Thank you for the hotel stay and my tickets to Carnival Cruise lines; my relative is an entertainer on this cruise line and look forward to seeing her performance. My current review is 3 stars. Should the expectation be met after the "time share" meeting, the review will be modified accordingly.

I persisted, so they said they would work on it and call me back. Several times, over several phone calls, over several weeks, "We're working on it and we will call you back." I understood they were blowing me off, but I was determined to get an answer. Finally they told me there was no way I was getting a refund. Rules are rules, no refund after 30-days. They are a heartless company with aggressive sales tactics and they have iron-clad policies in place to work against you.

I would NOT recommend this to anyone. Not even my enemies. Finally sold it back to Blue Green just to get out of it and like I said never used our points for any trip and they cancelled my reservations for the one that took me 1 1/2 hours to book. So with our $15,000 plus dollars they wouldn't even let us go on the only trip we finally could get booked!! I hope anyone that is thinking about Blue Green will take my experience and loss of $15,000 plus and run the other way.

I finally got in touch with someone at the Bluegreen Corporation Shenandoah Crossing Resort. Well after she spoke with the Director of Sales she emailed me back to tell me these exact words "He remains firm on the fact that there wasn't misrepresentation here as when you were advised that you were upgrading your deed, you were in fact doing so and that terminology didn't have any ties to the financial aspect of the contract. Because you did agree to line 11 of your owner confirmation agreement and there was no question during the recording regarding your prior payment, we are unable to cancel the contract due to it being out of rescission." How it is possible for the Director of Sales to tell me that terminology didn't have any ties to the financial aspect of the contract? The upgrade was sold to us under false pretense and I don't even know how to go about getting out of contract at this point. I am very disappointed and will not use their vacation resorts ever again.

Reservations: Every time I call to make a reservation, they are booked. Every time, everywhere, never fails.

The Latest: For a 1 bedroom in Las Vegas for 2 nights (because you cannot just stay for 1 night) is 4,000 points. I just tried to make reservations for 2 nights in Las Vegas where our friends are getting married next year and they explained to me that even though we have 7,000 points right now, 3,500 will expire in March so when we go in May, we cannot use our points.

Rolling over points: **. They told us we could do this when we bought it. You can't. Well, you can, they just charge you $35.

Interest Paid: $1,147.22.

So, as you can see we have paid $844.91 towards the principal balance in over 2 years.

Staying somewhere else: We tried to use our 'free' weeks somewhere else and of course there was a maintenance fee for that too, it was over $100. Needless to say, we never used our free weeks. We've only used this timeshare for 2 nights, the room was so small and uncomfortable, it was miserable.

They have an answer to every timeshare negative that you have ever heard. They say you are buying real property that allows you to visit any of their resorts based upon a point system which you may purchase points for a fee. You will get a property deed, but that is not defined, only implied. You will get to visit any of their resorts, but that is based upon availability and nothing is committed in writing. You will have maintenance and club fees but they don't like to mention that.

The real bait they get you with is their "BONUS" package that they admit is to get you to commit "today" because such a great offer can never be offered again in accordance with Tennessee real estate law, or so they say. The bonus package gives you discounts on cruises, motels, hotels, and many other vacation purchases. The bonus package has no intrinsic value of its own. You must purchase things so that you can get a discounted price. I suspect that you will always spend much more than you save.

Each time you decline an offer, in accordance with their "low pressure" promise, they feign taking you to collect your free gifts but they get side-tracked with "one last thought" of one better offer that breaks their hearts to give away since the previous offer was at their break-even point. Part of our "free gifts for visiting Bluegreen Resort" included discounts at Bass Pro Shop. Again, got to "spend money to save money" even when it’s free! If you like this concept, this is for you!

As for me, I am having second thoughts of ever going back to Bass Pro Shop. One last thing, visit this site: http://en.wikipedia.org/wiki/Bluegreen_Corporation - I have a feeling their future will be similar to their past. This economy is getting so shaky that this corporation has to be operating on some thin margins after the chief executives get their generous cuts. We met many wonderful nice people working with Bluegreen at the service level. Bluegreen has exceptional people putting the best foot forward for them. They know how to make a good impression. If you have some money to burn, I can't think of a better group of people to benefit from it by investing in a Bluegreen vacation.

The actual room that they showed us was different than the pamphlet. It was no bigger than the rooms at an Embassy Suites. I was thoroughly unimpressed. To be fair, the opportunity is rather grand. If your job allows you to travel or you don't mind having to pay attention to points and "extras" that they offer and you have lots of cash in your bank account, then this is for you. Also I warn you, be prepared to spend a good amount of green if you decide to take the offer. By the end of the presentation, it would cost us nearly $10,000 to be able to venture their resorts. However, they are willing to finance. Furthermore, they do throw in a free guilt trip if you don't take the offer, topped with a "your loss" cherry on top.

I will say the stay wasn't too bad and we received two 4-Day Cruise vouchers for completing the presentation. It was worth the time but not my money.

We talked to another Bluegreen owner, and learned how hard it was to get vacation dates that you wanted, as well as the type of accommodations you desired (even if you scheduled 13 months in advance.) That's when we started exploring sites, such as this one. We read where everyone was sharing similar grief. We started to realize that once you're 'in' with the company, there is no getting out, so therefore, customer service lacks because there's nothing you can do about it. According to Missouri state law (all states are different), we had five days to withdraw our contract. We withdrew on day 4. Maybe we just got cold feet, but there's something about not having control of our investment that scared us. I wish we would have read reviews prior to signing up, but I'm glad that we got out of the contract just in the nick of time.

Also, we have since gotten a dog and the resorts are not pet friendly. We've had our resort listed for years and no bites, except from scam artists trying to get us to list thru their company with an exorbitant upfront fee (usually $1400... sometimes they already "have a buyer"). This is our last summer to list it. We will be donating it to charity, although I feel guilty because I know it's a waste of money.

We did understand about the maintenance fees etc...with this one HUGE exception. Our understanding from the saleslady was that when the Timeshare was paid in full...and if for some reason we got behind on the MF, our account would simply be put into a state of "suspension or limbo" so as not to be able to book any reservations, etc. until such time as it was brought current. This seemed reasonable to us. However, when I got home, something was nagging at me about what we had just signed up for...so I started digging. I came upon this website. THANK GOD!

What I found out...and what ended up being the deal breaker was that if you go into arrears on your MF, Bluegreen treats those MF exactly like a mortgage...and they WILL FORECLOSE on you with the same force and with all the same ramifications as if it were your actual home. THIS IS NOT GOOD! So, I immediately researched and discovered that in Missouri, I have 5 CALENDAR DAYS...NOT BUSINESS days to rescind and get out of the contract...via written request to Bluegreen in Boca Raton, Florida.

I was on day # 4 on a Friday at about 430pm... I immediately wrote my letter and rushed to the Post Office to get it postmarked in time with a return receipt requested. So we barely made the deadline. So relieved to know we have dodged this huge bullet which would've hung around our necks like a millstone forever. LESSON LEARNED!! BUYER BEWARE OF BLUEGREEN!!! RUN RUN RUN! Be afraid...be very, very afraid!!

Every time I would get up to go, they would offer a free vacation or a free cruise, never telling me that these "free" incentives had hidden fees and regulations that would prevent us from ever using them. We were told that it was such a good investment, that we could sell or even rent it out to make extra money. Again, a lie. If you look on eBay, you will see people trying to sell their timeshares for a penny, or just give them away because even after you pay for the mortgage in full, you will still be responsible for the $800+ maintenance fees every year! AND we have never ever been able to use this company. We have called and tried to book online and every time they say that there is "nothing available". We even asked, "When will there be ANYTHING available?" and they couldn't answer us. We saved up "points" for three years so we could take our daughter to Disney World.

Our daughter has medical problems and she was in the hospital for a month, and the thing that she was looking forward to was this big Disney Resort (that the sellers really pushed during our long presentation). Well, come to find out, points aren't good after each year for any of the resorts like Disney, but they had told us we could save up for this! And when we were told our saved points wouldn't work, we asked where could we go for those points, and they couldn't tell us. Bluegreen should be ashamed of themselves for making money on the backs of hard working people. I don't know how they sleep at night knowing that they are crooks that have found a way to "legally", and I use that word loosely here, swindle people out of their money. I am making it my mission to let as many people as possible know about Bluegreen Resorts so they will not make the same mistake as my family.

My first trip was at Grand Villas in St. Augustine. We did arrive 2 hours early and was told our rooms were not ready. NP, we had shopping to do and they would call when ready. We received our call and checked in. I was told a room number (which I repeated) and off to our room we went. Much to my surprise the housekeeper was not finished and it was a 2 bedroom and not a one bedroom. I thought, my lucky day. They upgraded us... extra rooms?? Whatever... Upgrades are great and putting a good foot forward with this first visit...

I was impressed. I was in a foot cast, very tired after 700 miles of driving, and was ready to unpack and settle down. Sent the hubby and kiddos to pool while I worked and then sat. AAAHHH at last. The phone rang as I was in the process of sitting and guess what?? I was in the wrong room. I stated I was very tired and did not feel that I could repack everything at the moment. I needed to rest (I am old...a senior citizen with a young heart).

NP, they said they would send someone to help, but I must move because the guests for the room are on their way. The maintenance man came and just STOOD and watched me load 3 long carts. He did wheel the cart to the new room. GREAT help!! Later that evening after dinner, I opened the dishwasher and it was nasty. Caked up detergent and some running down the inside front door. That told me the dishes we just used were not clean. The same maintenance man came and said it did not work and could not have another until next day. GREAT!!

I asked for another set of dishes and was told I would have to call front desk and good luck. GREAT!! I did get more dishes and wasted time I could have used to enjoy my vacation. Is that not what I paid for???? Next day I received a new dishwasher and wasted the morning waiting on that. Then off to the required presentation. I called to ask where to go for this presentation, but no answer and finally voice mail. Hey, I only have 30 minutes to deadline!! Finally, a return call and was told to meet in the lobby.

Off we go (GREAT vacation so far... ha). We sit in the only lobby we know of and no one shows, so I go to desk and they tell me, "O, it is in another lobby." Was I supposed to know this???? Nice sales rep, Luis. Apologizes and tells me he will make it up to me for all our disappointments. Don't tell anyone... Sshhh... It is our secret. RED FLAGS!!!! I was so frustrated with all the poor quality, inefficient staff, and dishonesty that I wanted to walk out and lick my wounds. But I paid for this and I WILL HAVE A GOOD VACATION in spite of the circumstances. Did we get anything from Louis???? No. Did we buy??? NO. NO. NO. This was a sampler pkg. To try it out, see how it works, test drive. No thanks. BTW, BlueGreen, we had been interested. That is why we wanted to try it out!!!

More drama... The new dishwasher leaked. I had to keep a towel on the floor. I locked myself out when I stepped outside to look at something. Hubby and kiddos were fishing in the deep blue sea so I had to hobble over to the front desk (I had taken my foot cast off to air the tootsies. Sshhh. don't tell my Doc). I asked for a shuttle back and RELUCTANTLY the security guard lady got stuck with me. Her attitude left me feeling as though I interrupted her cell phone time. GREAT!! Seriously, I am very disappointed with the quality, efficiency, and dishonest tactics.

I am sure this is not the norm for most people. It did happen to me and my family and I hold BlueGreen responsible and liable to make amends. I have been reading the reviews and see that there is a lot of lies and deceptions to sell their product. I have experienced this, so, I would not consider BlueGreen as a vacation choice anymore. Let's hope the next few vacations I have booked will go better than St.Augustine. BTW... St. Augustine is a very interesting and lovely city.

I really don't care about the 7 nights vacation but wanted the Visa card, so my husband and I attended the 90 minutes presentation which lasted 3 hours!! Presentation was not bad at all. They have a great program and good benefits; however, because of our previous experience with timeshare scams, we went knowing we weren't going go purchase anything!! Salesperson was not that pushy. We told him we have a lot of kids and can't travel much and some other stories about unstable work. After several offers (20,000 pts for $35,000 with a $7500 down payment and $530/monthly payment), they knew we weren't interested and sent us on our way.

When you arrive, you must register with them to get your hotel voucher. They also check IDs and verify you have a major credit card. I gave them one with a very low limit to protect myself. They warn you if you do not show up, you are liable for 100% of the total cost of your stay and forfeit your gifts. The next day, we arrived for our presentation. The assign one escort (I use the term salesman) who calls your name and escorts you to the presentation room. After had all gathered, the presenter a guy named Freddy came in, cranked the a/c way down and began the presentation. To my Northern ear, this good old boy reminded me of a cross between an aggressive Joel Osteen and the cartoon character Bobby Hill.

The whole presentation felt a little like a church service, in fact when he wanted to emphasis a point he literally held up a TN real estate regulation book to the audience like a bible and would quote from it. "It is written...., therefore it is TN law" He also invoked religion several times as a reason to buy. "Imagine giving this vacation to someone in your church who cannot afford to vacation? Imagine being able to use this to fulfill your tithe (his words, I swear) to send your preacher on a golf vacation"?

They will present financial numbers that are questionable at best regarding your current vacation budgets. They count on being vague enough to not blatantly lie, while allowing the listener to fill in the gaps and hear what they want. One interesting point Freddy tried to make, he explained they are not allowed to discriminate (which of course is true) but said that was also the reason why they could only offer the deal that day one time. If they allowed people to come back, that would be a form of discrimination, if they offered people different incentives (which we learned for a fact they do) that would also be discrimination. And according to TN real estate law (he holds up book again at this point) that is illegal.

Another interesting point, Freddy will trash all the non BG hotels you could stay at as Roach Motels (funny they put us up in one to sell us BG) and claim they only wash the comforters once a year (I swear this is exactly what he said). Also if you pay less than $100 a night, he says you're in a roach motel. We later learned most of the hotels in Pidgeon Forge go for less than $100 a night rack rate.

So after 90 minutes in the presentation room, we are freezing. The door opens and a line of salesmen enter calling out people one by one by name. This person engages you in conversation to qualify you, show you the models that are representative of where you 'll be staying (you do not see the actual local property) and then sits you down and the hard sell starts. Now they claim there will be no hard sell, but truth is unless you are blunt and direct like I am, coming from New Jersey, they will see your indecision as an opportunity to keep selling and keep pushing you on any indecisiveness. They will raise their hand and call in additional closers who will come over and keep pushing you to buy.

They will make a big deal of you being a "charter" prospect (if you listen close, everyone around you is being told the same thing), and therefore are qualified for all the special inducements such as RCI, yacht club, Hertz Gold, etc, etc.. They made a big deal of me being a veteran and said this would mean I could get a better deal. In fact it was rhetoric, I was being offered the same deal as everyone around me.

I am already a Disney Vacation Club member so I understand how points based vacation clubs work. They tried to tell me things about DVC, I know are completely wrong and untrue such as the deed is only good for 15 years and all points are used as peak season throughout the year. That is just wrong for DVC, but I eventually got them to admit it is true for them to use DVC through another company, RCI. They even tried to tell me I could stay at the same Disney properties with their program, but when asked they could not tell me how many points it would take to equal what I now have with DVC. They got real vague and never answered. They would not show me a points chart although I asked several times.

They initially try to sell you a 20,000 points package for about $30K, if you do not bite on that, they offer smaller points packages. I said no to all. Our salesman called for Freddy who did the initial presentation to come over, but he was indisposed (he was coming nowhere near me), instead they sent over another guy who happened to be from New York who was their DVC "expert". He also tried to tell us things that were untrue and frankly, I called him on his BS right then and there.

He tried to offer us less points at less money. I just kept saying I am not interested. So they let us go, sort of. Now your salesman leads you out of the room to another room where he asks you to sit again and now pitches a sampler membership for $795 which lets you try BG for one year. if you decide to buy they claim the entire $795 is applied to the cost of the new points.

I said no thanks and we were walked to the final stop to get our $25 BassPro Gift card. At this point we got the salesman to go off script and he admitted while we were in a motel, we were there because we came in from BassPro. Other people in our presentation were being allowed to stay on property. That was the last straw.

I took my card and got the hell out.

Read and take all these postings about BG to heart. Some folks might be guilty of hearing what they want to hear, but this BG is shady at best in their sales practices and frankly not a good company to deal with.

I'm sticking with Disney.

This cooled them out and they backed off being so high pressure and agreed I could call back the following week which I did. I investigated and found several site with a large number of complaints against this company and their PR editorial practices. I got a phone call offering me an upgrade to a cabin, I ignored it. I got an email last night telling me I had to call today to confirm my trip which I did. Someone called me back and was fairly rude detailing all the rules and conditions of my trip. My thought was, "You plan to try and sell me something, and you're already treating me this badly?" I can't imagine how much worse you treat me if I actually bought something?

We are still going in a couple of weeks. We plan to try and make a decent trip out of it by staying a few extra days so we get to see everything we want to see. The trip they offer is not free, you do not stay on property, and it is set up such that they monopolize the one full day you have in Pigeon Forge, meaning you see nothing. Since we have not attended the presentation yet, would appreciate any insights from anyone who has sat through it as to what to expect? I assume they will be high pressure, which is fine. I can deal with high pressure sales. I have no intention of buying now given all the bad reviews I've read and the lies I've already caught their representatives in.

Without going into much detail, DO NOT BUY FROM THIS COMPANY or you will be truly sorry. All they have to do is give what they promise in the sales pitch and you will have happy OWNERS. Instead, you are lied to and think you are buying a lifetime of happy vacations for your family. Add it all up. You are paying more! It is like the Hotel California, you can check in, but you will never check out. I am contacting the attorney general, a lawyer, and no matter what, I will just keep spreading the word. I will use my mistake as a valuable lesson to help others. Just do your research on BlueGreen. There are not that many unhappy owners for NO reason.

Well, at day 3 I had to call, only to find out that a request could not be processed and we would still be staying at the Holiday Inn in Gretna. I cancelled the trip and told them to never contact us again. They had advertised a New Orleans vacation, that's like saying you have great accommodations in Boston and then putting you up in Jamaica Plains. I had read previous complaints about this company and now it all makes sense. I would highly recommend whoever is thinking about doing this to think twice. It was a wasted $200. And now we had already purchased our airline tickets, so add that to the wasted total.

Other legitimate vacation sources are known to do quit claim deeds for those that want out, BUT not Bluegreen. We were told that even if we went and used the points, as long as we still had the "deed", we would be responsible for the maintenance fee. Beware of this organization, and make sure that you can get out with a quit claim deed wherever you contact other than Bluegreen!

I told him I had specifically told the salesman at Bass Pro Shops that I was not interested. He was very pushy and engaged me for 30 minutes after which I became extremely frustrated and told him that I was not interested now nor would I be at any time in the future. I requested he never call me again regarding this issue. He still would not hang up and I finally had to hang up on him because he would not quit harassing me. I do not recall his name.

Approximately a month later my home was called again by another salesman. My wife who knew nothing about my original dealings with this group was misled by them. She was made to believe that I had agreed to this trip and paid them $149 to go on this "free vacation". They promised her a cabin in the mountains surrounding Pigeon Forge at their lodge, Laurel Crest. She informed them that that there would be two adults and three children needing accommodations with my youngest daughter having cerebral palsy who would need her own bed. They assured her that they would take care of this. They also promised her a three night stay for the price of $149.

When she told me of this incident I must say I was very upset but she was so excited about the trip that I conceded to her wishes to go. She told me she really wanted to take the trip because due to my health issues and disability, we have not been able to take our children on a family vacation in many years and due to my health I may not get another opportunity to spend quality time with them. When she told me she had been promised a cabin in the mountains surrounding Pigeon Forge for three nights for $149.00, it sounded like a reasonable deal. I later called Bluegreenvacations to verify the trip and was told that we only had a two night stay and not the three nights promised. This was upsetting but I thought that a lodge in the mountains would be nice for the children and I agreed to pay an extra $82 for an extra night at the cabin. They would not tell me the name of the resort even though I asked several times. They said that I would be told as the trip neared.

We were scheduled to check in on March 21, 2014. On March 20, 2014 I contacted them again and they said they had no record of promising us a cabin at a lodge but promised a "fine hotel" in Pigeon Forge that we could stay in. They also guaranteed us a cot in a Suite large enough for five people. When we arrived we found that we had been allotted a smaller room with two queen beds and when I inquired about the extra cot, the hotel informed me that they don't have any cots for their guests. I must tell you that my children were tremendously disappointed as they thought they were to be staying in a cabin in the mountains. Instead, we had a small room not a suite as promised and two of them had to sleep on the floor.

I must say I think this is highly unethical and sad to get young children's hopes up and then not fulfill a promise. Not to mention what that teaches them about the world. HOW SAD!!! This of course ruined our trip but at this point I was trying to salvage things in some way to protect my children who were so looking forward to this trip. The next morning we were called by Larry with Bluegreenvacations who told us to go to the Tennessee Tourist Information Center in Kodak, Tennessee to the presentation we had "signed up" for. He told us to be there at 9:30 AM. We arrived at 9:25 AM and were told we couldn't attend that meeting because it started at 8:30 AM and Larry had given us the wrong time.

This ruined our plans for the day as we were hoping to take the children out early in the morning to view the sites of Pigeon Forge. Instead, we had to come back at 10:30 AM for the next meeting which kept us occupied until 2 PM that day. (I mistakenly thought that the Tennessee Tourist Information Center was a Department of the Tennessee government and that I would voice my complaints to them upon my arrival. To my dismay, I found out that they are not associated in any way with the Tennessee government. What a nefarious group I was dealing with.)

This left our kids stranded in the room all day with nothing to do. The hotel had no amenities and my children were too young to explore on their own. After the presentation we met with a salesman, Jim **, and told him about our problems. He said that he was surprised and wanted to take care of the issue. He asked David ** to come and discuss this with us. We explained the situation and they had us fill out a complaint form which he said he would take care of immediately. He said that he would get us the promised accommodations that day. He also promised we should hear back from them within the hour.

I truly wonder if once we told them we were not interested in buying a timeshare that their interest in our well-being "mysteriously disappeared". We heard from nobody regarding our complaint that day or since. I called and spoke to several people with "Bluegreenvacations", "Vacation, Tour and Travel", and "Tennessee Tourist Information Center". They each referred me to the other groups saying that our issue was not their responsibility but that of one of the other involved parties. Nothing was resolved.

I spoke with Keith ** that day, March 21, 2014, who I think was an employee of Vacation, Tour and Travel. He referred me to a number which I called but got no answer. I then acquired the number to Bluegreenvacations and spoke with Ashanda who hung up on me. I then called Tennessee Tourist Information Center who connected me with Larry, who I think is a Bluegreenvacation employee but he never clarified this. He was the original contact who gave us the wrong time for the presentation. He referred me to Barbara, a Bluegreenvacation representative, at 3:29 PM who transferred me to Mariah, a Bluegreenvacation representative, who supposedly was trying to find us our originally promised accommodations.

At the end of our conversation she said no appropriate accommodations were available and that she was sorry. We then called Jerry ** with Vacation, Tour and Travel who referred me back to Bluegreenvacations. At this point, I was tremendously disappointed and exacerbated and decided to call the Pigeon Forge Department of Tourism to ask them how I should proceed in this case. I was told that Rita would email me a complaint form and contact me later on how to proceed. I did not receive the promised email nor did Rita contact me. Finally, knowing of no other alternative to resolve my issue, I contacted the Tennessee Department of Tourism and spoke with Laura **. She contacted Jane ** on March 29, 2014 at the Department of Consumer Affairs.

I have to say that this was not a pleasant experience for my family or myself. I am now left trying to explain to my children why the trip they had looked so forward to did not "pan out" as promised. I will assist in any way possible if it can save another family from having to endure the tribulations my family suffered. Thank you for your time and consideration. Please feel free to contact me at any time.

It was a bit of a pain, but I believe it produced results. Shortly after I did that, Bluegreen officials called me and told me that my account would be credited with the 70,000 encore points (and it was) I felt I was entitled to for my 7 referrals (as their website clearly stated). They have since removed the website wording of owners receiving any compensation simply for a referral attending one of their presentations.

Referrals must now buy into the timeshare in order for an owner to receive any sort of compensation for referrals. I can understand that and accept it (unfortunate for the policy change, however), as long as they follow through with whatever they promise, either by mouth, written word, or website. Thank you, GW

Original Review: April 17, 2014

I referred a couple to attend a Bluegreen Club Sales presentation on February 2, 2014. I referred 6 more couples during this past week of April 12-17, 2014. All 7 couples attended and completed the presentation. I "thought" I was entitled to $100 (in Encore dividends), because I am a Platinum owner, for each qualified referral who attended and completed such a presentation. It clearly states this on the owners' website (www.bluegreenonline.com - put there by Bluegreen and still stating it as of April 17, 2014).

I checked my account for the February couple to see if it had been credited with the $100. It had not occurred. I called the Bluegreen service center and explained this to the phone receptionist. She asked me if the referral "bought" into Bluegreen. I said "No, they did not." She proceeded to explain that Bluegreen changed the policy on September 17 (I believe), 2013. The new policy is that anyone who refers another and that referral "buys" then the referring owner is entitled to $1500 (if Platinum) but is not entitled to anything if the referral does not buy. They have advertised on the website the information about the $1500, but nowhere have I seen on the website nor have I been told by email or otherwise that the $100 appreciation gift had been discontinued, and as I mentioned earlier, their website makes it clear that the $100 gift is still in effect.

I asked the phone receptionist to put me on with a manager. I discussed this situation with him and he echoed what his subordinate had said. I asked if the phone conversation was being recorded, and he said "Yes." I then asked him to admit to me (for the purpose of it being taped) that the website says nothing about the policy ending and that it clearly states that an owner referring someone else is due the money. He admitted the website clearly states this but said that I will not receive $100 for any of my qualified referrals. I asked him if there is anyone superior to him and he said there was but he was not there now. He took my number and told me that he would make sure his superior would contact me. I have heard nothing at this point.

Now you being held hostage and pressured to buy this package or that package, which include you paying a monthly fee, monthly maintenance fee and then between $209 and $250 when you book. Mmmm, then what is the benefit!!! That is what you can pay for a mid-economy hotel for 3 or 4 nights. They promise you whatever to get you there and sign on. When you don't, they make you feel as if you owe them something. I PAID for my room with the $199 and then found out I could have booked it myself for $140.

I was promised $50 in Bass Pro Shop Gift cards and $75 if I can Monday-Thursday. All I got free was a $25 gift card.....that was likely bought with the other $59 extra I paid from the $199. The free cruise ain't free. You have to pay some fees which would have added up to what I could have booked an A1 room for. By the way, these are cramped little closets which the cruise ship sells cheap. They ain't GIVING you anything!!!! You paid for it all. Also do not book to see the attraction through them. They lie about the regular price and I really only saved $3 and not the $30 they make it out to be. Bass Pro Shop needs to watch out being affiliated with Bluegreen. It is a scam!!!!

So we claimed our cruise voucher which is one of the items they try and hook you with and since we enjoy cruising that was what we chose and fully expected the accommodations to be in the low category cabins. You SUPPOSEDLY have one year to claim your cruise so in March of 2014 we decided to go forward with booking our cruise and contacted the department which is the Bluegreen vacation department, the same one they want you to spend a lot of money in purchasing the vacation deal with.

The agent explained that there was only one cruise available for us to take and it would be in October of 2014 and that there was no other options. The wonderful polite agent decided he needed to read me the details of our cruise certificate so that I would UNDERSTAND why there was only one option for us over the next 7 months and he stated that in Line 1 of the terms and conditions of the certificate, it says "Certain travel dates may apply".

Are you kidding me!. These crooks should not be allowed to have a business license to operate and believe me I am so glad we decided not to do business with anyone that operates in this type of shady business. I understand you are in the business to make money, but your professionalism is a reflection of your character as a business and should not depend on a dollar. I can assure you that anyone that asks me about a Bluegreen vacation opportunity I will be more than happy to make sure they understand the real truth of how they operate.

We should of known that this timeshare was not a good idea because nothing as great as they say that are would take hours of intense argument, discussion, and debate to prove their greatness. We are at the point where we want to sell our timeshare and were referred by Bluegreen to contact Pinnacle to help us do that. I am skeptical about using this company because it is associated with Bluegreen. I doubt we'll make a profit, I hope we break even, and a reality is, we might just have to take a loss. Have anyone been successful with selling their Bluegreen timeshare? If so, some of us out here would love some feedback regarding your experience and steps taken to do so.

1) There is no maintenance fees or a contract with your yearly spending nor customer service issues.

2) EXAMPLE: If your monthly payment is let say 125.00 monthly. Only 35.00 is going toward your payment and the rest is paid toward your interest. (Bad move) you will be paying three times the cost of your timeshare after it’s all said and done. (That's with any loan) Those who know interest earn it, those who don't pay it.

3) If maintenance fees are not paid. Your privileges are suspended and interest is added until the unpaid balance is paid and it is reported to the credit bureau affecting your credit and score. There is only one advantage to buying if you do buy, and you have fair credit. (You can receive a credit score boost, because your credit report will show a mortgage being paid on your credit report. (That's it).

4) Bonus points and regular points are usually mixed when they are used by you. EXAMPLE: They will pull from your new points earned instead of using points that are about to expire. When this happen you could lose your expired points along with your newly earned points. Make sure you are sure which stockpile of points they are applying to your vacation and check your account monthly.

5) Unless you buy their high end package you will rarely get your dates and a resort where you want to spend your vacation. Eventually, they herd you into a lane as a non-user stuck with a timeshare you cannot use and you end up upside down when you try to sell, settling for pennies on the dollar if you are lucky enough to sell and you will still owe them money that you will pay or ruin your credit. Interest is also charged on the unpaid balance. TRANSLATED: You will still have paid them what they wanted for the timeshare and they still retain possession of the asset.

In addition, during each presentation, we were told lies and given false promises with sales incentives such as free vacation points certificates which have very limited points utilization (blue or white points only), while we were initially told that there were no usage limitations. Also, we have found in our experience that many of the resorts have very limited availability, and you must plan your vacation up to several months in advance - and lately the booking website has been down for a couple of days at a time.

In addition, during some of our resort stays, we've found the accommodations were nothing more than cheaply renovated low - end hotels, with rooms and common areas very much out-dated or in poor condition. The accommodations at many of the resorts are mediocre at best. In other cases, some resorts were undergoing renovation during our stay, and we had not been notified of construction inconveniences. Another concern includes incompetency with resort check-in procedures at some locations, such as St. Pete Beach, FL and Aruba. Except for the aforementioned, overall, we have generally enjoyed our resort stays, although the company and accommodations are not well suited for the reasonably discriminating traveller.

There was a fitness room only in the same building. The pool was next door but was closed. Gatlinburg was a separate chalet and had a lot of room for family. The couches and chairs were not comfortable or new... It seems we did not purchase enough points initially to enjoy the resorts at any season and were not told this until two years later. We could not roll over the points for three years to afford a decent vacation time or location. It has not been a satisfying ownership experience.

The A+ rating they boasted about turns out to be a D rating with BBB. Maybe if all the dissatisfied owners would join forces, there could be a class action suit against Bluegreen for false promotions. The saddest dissatisfaction is that we stayed at equal places for lots less money booking online with discount travel sites to Hawaii and New England for much less than Bluegreen offers.