American Airlines Reviews

Besides this unbearable event, we were also not given one single complimentary snack the entire time we were aboard US Airways. They offered paid snacks but you had to purchase a whole tray of snacks at a high price. No meals were offered without a huge expense and from looking at the meals some customers bought, they were not worth the price being charged. Being forced to change seats and then being stuck in the very last seat the entire duration of the flight to our destination was unbearable.

We were thoroughly exhausted by the time we arrived. We had to keep switching seats because the person on the outside seat had to endure pulling of hair as the people grabbed our seats to balance standing in the aisles, and they bumped our legs and shoulders even though we were completely out of the aisles. The noise of the door slamming, the locks were loud, and the flushes too, meant no sleep whatsoever. The constant smell of feces was humiliating and nauseating.

I would never book a flight that was right next to the restroom so this was extreme torture to be placed in the last seats for two consecutive extremely long flights across the USA. After we arrived, I went to the US Airways desk and tried to find out what happened and I wanted to make sure our seats were not changed for the flight home. They were changed from Phoenix to California and they could not move our seats or so they said even though they obviously did this for someone else. Otherwise we would have had our originally booked seats. So we had to endure another couple hours of the seat banging and feces smell on the way home too.

My husband is now ill with upper respiratory due to the flight with US Airways. It was probably a combination of total exhaustion, stress, and the fact that so much fecal matter was floating through the air during our entire flights. I find US Airways to be a totally disgusting airline to care so little about the concerns of its passengers. I wrote to US Airlines and here's the response:

"Thank you for contacting Customer Relations. We appreciate it when customers take the time to share their concerns. I'm sorry the advanced seat assignment you were given was not the seat you received at the time of your departure. I understand your frustration, as seating arrangements are important to our customers. There are several possibilities for why this happened, such as a change in aircraft, a special needs customer or a child traveling alone. For these reasons, we cannot guarantee specific seats will be available on day of departure.

I have documented your disappointment in there not being complimentary snacks offered on your flight so that our In-Flight Supervisory team can review this internally for any changes that they feel are needed in the future. I regret that these issues created a negative impression of US Airways for you, however, these are not issues that we offer compensation for and I must decline your request. We appreciate and value your business and look forward to serving you on a future US Airways flight."

I assure you that there were no children on board traveling alone as the jet was very small and we saw every single person boarding, and there were no people with special needs and our flight was not changed. What happened was someone requested different seats and ours were given up. I am a diabetic and going without food for any period of time is a medical hazard for me. I never would have imagined that US Airways would decline to offer complimentary food on a flight that spanned that length of time. That is outrageous and I've flown with all the airlines and this is the very first flight I've ever flown on that is so cheap that they don't offer anything complimentary except they did come down the aisles two times during that long flight and offer a small cup of water and soda, that was it.

I've flown with US Airways before, in fact last May 2013, I flew with them and encountered none of these problems. Also I'd like to note that during the flights the pilot gets on the loud speaker and tries to get people to sign up for their credit card and they offer 40,000 free miles, which they say covers the cost of the card, so basically you get nothing for signing up, but if you're not listening carefully, it sounds like you would have received 40,000 miles as a gift. US Airways doesn't give anything as a gift, they are cheapskates.

In the Salisbury after walking across the tarmac, mounting the airplane steps and being seated in the very last row she was asked to leave her seat and return to the airport so another passenger could board. The plane was full of able-bodied adults!! Then she was driven to a book store where she was told to wait for a van which will take her to Philadelphia (she was supposed to change planes in Charlotte), then wait for an evening flight to RSW. On many levels this is beyond unacceptable. She is elderly, partially disabled and traveling alone. She is in pain and scared. She is far too timid to complain, but I'm not. She told me she was offered no compensation, not even a meal voucher for this inconvenience. Her travel day will be much longer and because of her medical problems riding for several hours in a van before waiting for a flight will cause her extreme pain.

I have no idea why one elderly, disabled passenger was forced to leave the plane in Salisbury. My mother is in distress and in pain. I would like this issue to be addressed as soon as possible. In addition to reimbursement for meals I think my mother should be offered vouchers for two round-trip flights and be upgraded to first class on tonight's flight from Philadelphia. I am distraught about this as my mother is on a tight budget and in a lot of pain. She is alone and has no one to help her today during her prolonged trip.

They need to be considerate and helpful. When we ask for help or directions it's their job to help us navigate and make the journey easier. We pay for the ticket. It's not like we are asking for a favor. They also had us check our carry on because they said the flight was full. The weird thing was the flight had more than half of the seats empty. I never saw such an empty plane.

On the way back, it was chaotic. We waited 45 mins for our luggage and it never came out. We went to the baggage service and found out it was sent to Pittsburgh instead of Philadelphia. The agent who handled our claim was very unprofessional. She did not ONCE apologize for their mistake. Then the whole time she was typing our information for the claim, she was mumbling to herself out loud things like, "I already typed that," "This is wrong," etc. By this time, we were wondering if she actually knew what she was doing. After 20 minutes or so, we were told our luggage would be delivered to our house later that evening by car service.

Late afternoon, we received a call from the driver stating she will be at our house around 10-11 pm and if that was okay with us. We said yes and the website tracking info also stated she would be here no later than 10:30 pm. It was 10:55 pm with no sign of our luggage. My husband called the driver. This time, a man answers and states his partner is here and that she will be at our door in 3 minutes WITHOUT even asking my husband who he is. My husband figured they must have saved the contact and hung up. 25 minutes later, still no sign of luggage. My husband called again at 11:20 pm. The driver answered and stated she was 45 mins. to an hour away from our area and that she still had more deliveries to make before ours.

We understand it is just an estimate and there can be delays and waiting for extra 30 mins was not a big deal but she told my husband she would not be able to make it until well after midnight!!! I mean, why did she even bother calling us earlier that day and giving us that estimate? It was Sunday night and we had to go to bed for work the next day so my husband asked the driver if she could leave it at the door. She said we would have to verify that it is our luggage. My husband asked her if it is possible for her to just describe the bag to make sure it is ours so we could go to bed. Driver started giving my husband nasty attitude that she had no time to look in the back and describe our luggage and that she would just leave it at our front door and it would be our job to take care of it if it is not.

We had the picture of the driver and the car she was driving given to us from the website. She was not driving a large delivery van, she was driving a regular sized SUV which can only fit a couple of luggage. I ended up waiting till 12:45 am for our bag to make sure it was ours because we had absolutely no confidence left. We are very disappointed with the manner this was handled by the airline and will avoid flying US Airways.

Upon landing in Dallas Fort Worth, I was notified that my connecting flight to my final destination Vail, CO was delayed. Once off the plane I found my gate and discovered that the flight was delayed an additional hour, approximately. The flight was continuously delayed in small time increments over the course of the following 5 hours until I noticed that the information board behind the counter had gone blank which led me to believe that the flight was cancelled. Along with some of the other passengers, I got into a line assuming I would have to reschedule my flight. An announcement about the flight cancellation for American Airlines flight number 2251 wasn't made for approximately twenty more minutes. I called the re-booking number I was given by an AA employee and was told the earliest I could be booked on a flight to EGE would be Thursday, August 15 in the evening.

To think I couldn't be rerouted or transferred to another airline to get a flight sooner was outrageous. I called the same number again and spoke with a different representative who gave me completely different information and was only able to book me into Grand Junction, CO or Montrose, CO for the following day, Wednesday, August 14. I booked the flight into Grand Junction as I was informed this was my only option. I proceeded to baggage claim as it became clear I would be spending the night in Dallas Fort Worth. At the first AA baggage claim counter, after waiting in a twenty minute line, I was told by the AA representative to go to a different baggage claim desk located in another area of the airport. Upon finding the next desk, there was another twenty minute line I had to wait in to talk to another American Airlines employee who told me there was absolutely nothing he could do for me in an effort to retrieve my bag despite it containing important medications I needed for the night. He instructed me to go to the American Airlines ticket counter to ask for assistance.

The ticket counter had yet another hour and a half long line to wait in. I asked to speak with an AA supervisor who when I addressed did not even look up from her computer before she snapped at me that "No luggage was going to be brought up tonight!" I explained that I had important medications in the bag that I absolutely needed for the night to which she rudely barked, "Then you will need to go to the emergency room!" (**Please see the included information regarding the law below). I was unable to find any assistance from any of the American Airlines employees when it came to what my options would be for my overnight stay in Dallas Fort Worth. I was never offered a hotel voucher or given suggestions for where I could find accommodations and I was never informed that the airport would provide stranded guests with cots and blankets for the night. Every single American Airlines representative I dealt with on this trip was rude, abrasive and unhelpful in every way. In no way was there ever an attempt to accommodate my needs including those of health and safety.

Because the customer service was the most offensive and least helpful that I have ever experienced, I was forced to run around the airport receiving incorrect information from a number of AA employees. Also, I was told my only option was to leave on Thursday, August 15, which was unacceptable as I had an appointment which I could not miss. Due to the incompetence of AA, I would like a full refund of my ticket cost. Also I am requesting a full refund for the rental car and gas that I was required to acquire because American Airlines was unable to get me to my original destination where my personal vehicle was parked. I will require a full refund of the hotel room that I had to buy in Dallas Fort Worth because I was never given a hotel room voucher or informed that cots and blankets would be provided to stranded customers. It also needs to be noted that I would have some names listed of the employees who were so rude and unhelpful except that the majority of American Airlines employees I dealt with made no effort to disclose their name tags which is an FAA violation. I look forward to your response.

**Assistive device means any piece of equipment that assists a passenger with a disability to cope with the effects of his or her disability. Such devices are intended to assist a passenger with a disability to hear, see, communicate, maneuver, or perform other functions of daily life, and may include medical devices and medications.

The non-express lines seemed to move faster than the express lines. Once through passport, we waited for luggage in order to go through customs and then redeposit our "checked through" luggage to be loaded on the plane. Then up 3 floors and a brisk walk to yet another bottleneck - security check - and more chaos, misdirection, and no organized plan for getting "express" people through as quickly as possible. We were assured by AA crew that a lot of people were backed up for our flight, not to worry. It would work out. Once through security, it was a lot of walking, escalators, more walking with one AA crew suggesting that we "speed walk!" When we finally got to the gate, 5 people were ahead of us, angry and frustrated. They had been told that the plane had left the gate. The ticket agents were not helpful.

After a good 20 minutes of making a scene, we were told that the plane was STILL AT THE GATE and that we would be able to board but we would need new boarding passes! My husband and I were the last to get boarding passes. We almost missed out when the ticketing agent walked away after doing the 5 people ahead of us. We then walked down an endless ramp and at the bottom looked down a long corridor and there at the very end was our gate!!! I yelled down the corridor that we were on the way and DO NOT let them close that door. When we finally boarded the plane, the seating on our "new" boarding passes was wrong. The seats were already filled. At that point, my patience ran out and I asked in a VERY LOUD VOICE if there were any seats available. The stewardess was concerned that there weren't two together, I told her to just get us seated.

What idiot thinks that 1 hour and 15 minutes between flights allows enough time to go through passport control, customs, security, walk what must be the total length of the terminal and make your connecting flight???? What idiot sets up a AA crew with no plan for moving a group of "express" people quickly through to their gate? We barely made our connecting flight. The help of the AA terminal crew was polite but I wouldn't call it "help". They didn't know how to do this in an organized manner. American Airlines needs to wake up. I will avoid it at all costs.

Since I travel rarely by air, went into panic mode. I was visibly upset for hours. Several of the airline employees saw this but I was never once spoken too. At around 11pm I was told by another traveler there were cots set-up in one of the terminals. Was never offered apology, a free meal, any help or discount. When contacted Airline by email, they only sent me another email, blaming everything on the weather. I understand the weather is an act of God, but that wasn’t the only problem that day. And again I received no apology, just an excuse in my book.

Upon trying to fly out that same evening, and after talking myself to UA service reps by phone, I realized I was at the mercy of the process and that I would have to fly out the next morning, thus missing a mandatory meeting. I was unhappy by this, not only because a family member had to drive over an hour to pick me back up again, but because I had paid top dollar for a service advertised, yet not honored. Not only that, but I had to connect to an additional airport and layover on the trip back. I lodged a complaint, fully expecting some sort of reimbursement for paying a higher fare for service, yet not getting the service I paid for. I was totally "** slapped" when I got a response almost three weeks later from the customer service feedback department. I was basically told, "Thank you for being a valued customer, but **!!!" The service rep stated that they did not refund based on "environmental Issues", which to me meant a weather issue, not a flat tire, as was the reason given by gate personnel.

When I made a further complaint that I was being lied to by either gate personnel or the customer service rep for the reason for the cancellation... I was again basically told, "Thank you for being a valued customer... but **". When asked for the information to write a letter to the CEO of UA, I was told, "Look it up for yourself!!!" From now on and until the day I die, until I am brought whole again, I will tell everyone who I have influence over to never fly UA!! It will cost them a hundred fold over the amount of money they swindled out of me in respect to what would have been the right thing to do. Can I get an AMEN?

I understand that I bought a non-refundable ticket (for $177 for a one-way flight), in which I called to cancel on that same Friday, October 4, almost 2 weeks before the flight. I have one year from the date of purchase to use my $177 'credit' for a flight, once I pay the re-issue fee of $200 (yes, more than the cost of the actual ticket)! I was informed by a Helen at customer service that I could appeal to waive the $200 re-issue fee to use the ticket, seeing as it can't be returned (which is fine, I understand that). I am not even certain I will be able to use the ticket prior to the September 12, 2014 date as this is the first trip my husband and I have booked in literally 5 years, but if I do, I know we couldn't afford an additional $200 to use the ticket.

This was not a willing choice to cancel the ticket. THE GOVERNMENT SHUT DOWN, subsequently shutting down his school. He simply won't be there, along with many other service men and women due to the government shutdown. Well, US Airways flat out denied my request with an extremely generic, automated response. I am not asking for my $177 back. I am only looking to waive the charge fee. Believe me, this military family finds your customer service un-freaking-real. Your lack of support and understanding astounds me. I will be sure to share my distaste with anyone willing to listen.

Once I spoke to a supervisor (Nate), he helped me get my bags but again I had to drive to Syracuse to get them in time for the funeral, and Nate and his employee (can't remember the name) were less than helpful, and not willing to do their job to make customers happy. It took me 40 minutes of complaining before I even knew where the bag was located, and they were less than competent to help a customer in a professional manner.... ONCE I PICKED MY BAG UP after an HOUR and HALF drive, I was then satisfied and hopeful that this would be the end of the horror story trip with US AIRWAYS BUT I WAS MISTAKEN!!!!

I was taken by surprise to find out that the flight returning home would be delayed due to mechanical issues. Apparently, they had to swap planes to keep us safe which I completely understand and am grateful for! HOWEVER, I was told that the flight would be an hour late getting to us and it was 3 hours late. The lady at the ticket counter gave me a print out of a new itinerary with the mechanical issue in writing as well as a note for work, and told me that she noted the account so I could get a free shuttle to and from the airport in PHL as well as a FREE HOTEL room for the inconvenience because I would not be able to return to ORLANDO until the following day!!! (MISSED AN ENTIRE DAY OF WORK BECAUSE OF THIS and it cost me about $200.00 just in pay.)

When I finally arrived in Philly, the line for the specialty services counter was ridiculous. I had to wait over 45 minutes just be helped and the staff was terrible! There were associates standing around talking about how much they drank during their weekend and they were very unhelpful (some of them seemed as if they were happy at the customers' expense of a horrible trip). When it was my turn in line, the agent couldn't comprehend what I was trying to do, and said that they do not give customers FREE hotels for maintenance issues! She told me that I could receive a discount voucher for a room but couldn't tell me how much I would be saving. When I complained and asked to speak to a supervisor, and showed the lady my itinerary printout that I had the maintenance issue in writing and that I would be filing a real complaint, she said, "I will get you a free hotel, we have to give free hotels to customers who experience delays due to maintenance issues."

I said, "Really, why didn't you do this from the beginning?" She said, "Because we want to hear every customer's story and if they are okay with taking the discount voucher, then we save some extra costs. I'm sure you understand." I WAS COMPLETELY BLOWN AWAY! After everything I had been through already, I was told that you guys tell people one thing at one airport, and then try and screw us out of more money and make more of a terrible trip for the people who keep you in business! I am sure that this is not US Airways' philosophy on customer service.

After I got my hotel voucher, and listened to some other flyers from my same flight being told the same thing and seeing them get the "discount voucher" instead of the "free room voucher" as I did, IT MADE ME SICK TO MY STOMACH! Not only did all this happen but (!!!!) my bag which was marked Priority To Stop in PHILLY and was 100% NOT MARKED to go to Orlando because of the delay was not there again!!!!! SO I spent an entire night without clean clothes, a toothbrush, deodorant, and my cell phone charger to call my fiance to let her know when I needed to be picked up! I had to use a stranger's phone, in a different state, to make a phone call! When I went to the Baggage claim, I was told that they didn't know where my bag was and that she couldn't scan my ticket! When I asked for a supervisor, only then was I given a RUDE answer, "Sir your bag will be on your plane in the morning. You can't have it tonight. It will be on the carousel when you arrive in Orlando."

Needless to say, I was not happy at all with any of the flying experience with US AIRWAYS and unfortunately don't believe I will be flying with US AIRWAYS ever again. I work in customer service, and the way I was treated as well as the other flyers were treated was not only unethical and unprofessional, but they were BULLIES! I will be taking further action to feel somewhat at ease with how I was treated by your airline, staff, and agents! What that action is as of right now is still yet to be determined as I just got home today. The ticket agents, baggage claim associates, specialty service agents, baggage sorters, and supervisors, were all incompetent in doing their jobs! And after my experience with your airline, I don't have that much confidence that any resolution will be met by sending this very long and heartfelt letter!

After I requested to speak with another supervisor, he hung up on me. Immediately, I called back. Explained my situation to another representative, by the name of Tiffany, and asked to file a formal complaint with a supervisor. Who came to the phone was Mr. **. I asked him why he was treating me the way he did, explaining that I needed help, and he continued to speak to me as if I were incompetent. When I told him that I no longer wanted to continue the conversation with him, he told me that in order for me to speak with another supervisor, I would have to redial the 1800 number until I got someone else!! Never in my 25 years of flying AA have I EVER been treated with such terrible customer service!!! It is because of Mark ** that I will think twice before booking with AA for the future.

When I arrived at SFO, I went to baggage claim. When my bag did not arrive, I walked over to the Baggage Claims office to report that my bag had not arrived. I was told by a claims officer that my bag had been sent to CHICAGO. She said she was having the bag sent to SFO and the bag would be delivered to the residence I would be staying at some time the next day. She gave me the US Airways Central Baggage Resolutions Office Claims form and told me that US Airways accepts its liabilities and that I would be reimbursed for expenses of any purchases while I was waiting for my bag up to $3400. She advised me to keep my receipts and send them in with the Claims form.

The next day, I received a call in the evening letting me know my bag would be dropped off in twenty minutes. A man delivered the bag to my front door. I thanked him and signed a form indicating that I had received my bag, then he left. I brought the bag to my room and upon opening it, realized that someone had searched through my bag - my clothes which had been tightly packed were in disarray. After a moment, I realized my Apple MacBook Pro had been stolen along with the wall charger.

I immediately called the Baggage Services Office and spoke with Alice. She took all the information she could from me, told me that I would be reimbursed and that an investigation would ensue once the Central Baggage Resolution Office resumed operations on Monday. She assured me that US Airways disapproves of stealing, expressed her regret for my stolen contents and told me to fill out the Claims Form which was sent to me by email.

To recap: My baggage was taken from me at the gate by a US Airways employee. The US Airways employee put the wrong tag on my bag and it was sent to the wrong location and while in US Airways possession, my laptop and charger were taken from my bag. US Airways has waived their liability for my stolen possessions and have not provided evidence of an investigation into the whereabouts of my bag at all times that it was in the company's possession. The investigation should be happening given that prior investigations such as the one in 2008 of American Airlines employees at JFK revealed that baggage handlers had stolen jewelry. And I should be provided with evidence of investigation.

When I mentioned this to the customer service agent, she advised me she meant the weather early today. I'm aware she would not know about the weather in New York as we are currently in Atlanta, so I did not judge. We boarded the plane. The plane was severely too small, especially for a plane in 2013, but I did not complain because I was on my way to where I wanted to be which was home in New York City. The captain had us wait on the ground for an hour before proceeding to get in line for take off. Once we were in line for take off, we sat on the ground for another 2 and a half hours. Each 45 minutes that passed he advised that he had to check and received a status update at the top of every hour until it gets to three hours.

Once it gets to three hours we have to turn back to the gate.We hit the three hour mark then returned to the gate. To be told that since Atlanta airport closes once the last flight leaves, we were considered to be the last flight. Since we sat on the runway too long to get on another flight, and because the crew was tired there was nothing they could do but reschedule us for tomorrow's flight, which left at 8 am. Looking at my phone I noticed there was a flight that left at 6 am. Once mentioned the customer service agent advised that flight was not available. The customer service agent was moving very slow. The crew proceeded to leave and she called out to the pilot to give him information and he proceeded to ignore her. She got on the loud speaker and he proceeded to turn around. The information was exchanged and the crew members proceeded to leave.

It was now the passengers and the agent. The agent proceeded to advise us that because of weather (that took place earlier in the day) they could not accommodate us with a room but give us a discount on a room and a $12 food voucher for dinner. This discount was ($80) per night. Not much of a discount. I proceeded to spend my night in the airport where I was left with no blanket, nothing but my bags and a food voucher. In the morning I arrived at the gate where they advised us to be, to find that the flight had been moved to another gate without being announced. Once I arrived at the gate at 7:15 am, I needed a printout to advise my job that the flight from the previous night was cancelled.

The agent, Mr. Jeoffrey whose Supervisor is Michael proceeded to act as if he was busy but was not assisting anyone. Two other gentlemen and I waited in line for him to call us up for 20 min. Finally I was called, my problem was taken care. The gentleman in front of me never received his dinner voucher, so asked Mr. Jeoffrey for it, and he advised him that they were not doing that today. The gentleman said, "All I would like is a coffee after spending the night in this hotel," and Jeoffrey advised him his supervisor said no and his supervisor was currently busy. "Sorry I just work here." The gentleman walked away. Jeoffrey got on the loud speaker and advised that there was a tear in the cargo lining so there would be a delay. This announcement was made at 8:30 am (our flight was supposed to depart at 8 am) and Jeoffrey proceeded to walk away also.

Someone asked him a question and he kept walking and said there would be a lady there to help everyone. Once the lady arrived, she was the customer service agent for the flight that had been conflicted with our flight. That was a 9:25 am flight departing to Dallas. Mr. Jeoffrey returned after parlaying with a gentleman by the bathroom for 10 minutes. We finally started to board our plane. We had to carry our luggage down stairs and outside where we were again forced to check our bags because of how small the plane was. Once boarded the flight we stay for another hour, because they were trying to "close out the flight". I rang my call button a couple of times because more waiting without an explanation was blatant disrespect. The stewardess proceeded to move a standby passenger to a seat to correct the head count of someone that was not on the plane by the name of Desmond.

Mr. Jeoffrey scanned the standby passenger in but not as a standby passenger so it appeared we had more people than tickets. This caused us to sit for another thirty minutes. At this point, I was irate along with the other passengers. Due to the fact I pressed my call button to speak with the stewardess to speak with the captain, the captain by the name of ** of flight 3669 proceeded to come to the back of the plane and "put me in my place". He advised me I (a 5'4" black woman) did not intimidate him (6'4' white man) and that he could have me thrown off the plane if I did not like the way things were being done. I advised him if he did throw me off the plane, he would be hearing from my attorney because I had done nothing wrong but demand respect as I gave it and wish to proceed to New York.

He told me to shut my mouth and if I said two more words he would throw me out and I said okay and he took okay as two words and proceeded to throw me off the plane. Supervisor Michael of the customer service department escorted me off the plane and was able to get me on the next flight to New York City. He was wonderful and pleasant, but was the only person pleasant out of the numerous people dealt with. The experience was a nightmare. If you have an option, DO NOT FLY with American Airlines. THEY ARE THE WORST. MORE bad than DELTA Airlines and that is pretty bad. Try to avoid having a layover in Atlanta also.

My husband got sick on the flight from Chicago to Dublin. The lavatories were blocked, and not having an air sickness bag to hand, ended up spewing all over himself and the seat. I immediately hit the attendant call button and tried to clean him up myself. A few minutes later, a lavatory finally opened up and he was able to go in, finish vomiting and get an air sickness bag. No flight attendant appeared, so I went around and hit the call button on neighboring seats. A full ten minutes later, a flight attendant shows up to turn off all the call buttons. I had to stop her and instruct her as to what to do with an airsick passenger (i.e., give him a club soda to rinse his mouth out!) We got a replacement blanket and an airsick bag, and got his soiled seat cushion switched out. I complained to AA when we landed in Dublin. I got an email reply (from a "do not reply" address) over a week later, to apologize and promise me a travel voucher as compensation. Over a month later, ONE travel voucher for $100 arrives. This is not compensation for two people having to sit in sick while napping flight attendants think about responding to calls. Can you imagine if we had a real medical emergency?

While I was visiting my daughter NC on Saturday, August 24th I received a phone call from my oldest daughter back home, telling me that she had to take my youngest daughter to Urgent Care. After completing some test they transfer her by ambulance to the hospital for emergency surgery. I place a phone call to US Airway Reservation customer service agent and explained my situation, and I wanted to know what the price different would be to fly out that night, or early next morning to be with my daughter who now needed surgery. The agent gave me the price of $100.00 to change my ticket and $435.00 for the cost of a new ticket. Well, there was no way that I could have afford that so she told me I might be able to get on an early flight if I get to the airport early in the morning and ask to be put on the standby list and if not, just keep my existing reservation. That is exactly what I did!

Went to the ticket counter and explain my situation, and asked if I could try to get on standby for the flight that was leaving @ 11:10am which was flight #4564. They gave me two boarding pass. One for flight #4564 that said standby on it, and the other one was my original reservation. Well, of course I was not able to get on the early flight, which I was told that they were overbooked. So I had no other choice, but to wait for my original flight which was Flight #2890 leaving CLT @ 2:22pm @ gate E28. While I was sitting there, I notice on my boarding pass that I was not assigned a seat.

After waiting hours for a gate agent to get to the counter, I went up and asked her in regards to my seat number. In which she rudely turn to me and told me that I don't have a seat number because the plane was overbooked, and I might not get on it. I told her I been here since 9:30am that I thought the ticket agent check me in. I was told that I should have check in 24hrs ago. ARE YOU FOR REAL! I asked when this new policy took place, and that I have never heard you needed to check in 24hours before your flight! Again, I explained my need to her to get back home to my daughter. She just told me I would have to take a seat and wait.

Ten minutes later a Gate Manager was up at the ticket counter. I try to explain her the need for me to get on that plane and to be with my daughter. She told me it wouldn't happen unless another passenger gave up their seat. She made the announcement to all passenger on flight #2890 in regards that the plane was overbooked, and if anyone wanted they could give up their seats in return for a flight voucher, and a ticket for the next flight out. By now, the plane was already 45 minutes late, and no one had responded to the offer. She started the boarding procedures. She kept on calling on for a Mr. ** to come up to ticket counter for 20 minutes if not more. After everyone was boarded, and there was no one left but myself. My heart just drops knowing that my youngest daughter was in the hospital undergoing surgery. While I begged with these two employees, who showed me that they could care less.

She looked up at me, and told me how lucky I was because Mr. ** did not come up for his boarding pass. I just said thank you. But before handing me my boarding pass she looked up and there was a man standing there. She asked him if he was Mr. **, and he said yes! She looked at me and said "well, it looks you won't be able to get on the plane." By then I was so upset knowing that I have emergency. I told her I would give her the hospital phone number, in which she could call. She just look away from me, like I was nothing and just said to Mr. ** "would you mind giving up your seat for a voucher and for a ticket for the next flight out?" He said he felt like he had no choice, since I had family emergency. She turned to me, and told me that I should say thank you to Mr. ** for giving up his seat! I wanted to asked her, "was my ticket not good enough?"

As a manager for US Airways, she showed me very little respect and made me feel like I had to beg to get on the plane that I already had reservation on. I have never felt so ridicule in my life that day. As a mother all I wanted to do was to get to my daughter who was undergoing surgery. I paid for my ticket, I made my reservation to be on that plane. So tell me, how do they get to choose who gets on the plane or not?

"I am writing to make an official complaint about the US Airways and to ask you for your support in receiving the relevant compensation due to their failure. On the 28th of July 2013 (Monday) at 6.30 a.m., we took a plane from Los Angeles (US Flight 700) to Philadelphia operated by US Airways. We arrived to Philadelphia at about 1.30 p.m. and at 4.25 p.m. we were supposed to have a plane to Frankfurt, also operated by US Airways and with the same flight number 700. When the check-in time arrived, we received information that due to technical maintenance, the flight was delayed and as soon as the new departure time would be known they would let us know. The message was repeated a few times and finally after about 4 hours of delay, we were checked-in and they let us in the plane.

The important notice is that about 4.15 p.m. heavy raining struck the Philadelphia airport causing power supply problems in one terminal and postponing the departures of all planes. But after 1-2 hours delay, all the planes were allowed to take off, as I was able to observe it from the waiting lodge window. When our plane left the gate and placed itself in the queue for the runway, a water leakage started in the passenger cabin, in the area nearby row 20, where we were sitting. The cabin crew was informed about the problem and the second pilot visited the area a few times to check how serious it was. We received the confirmation from the cabin crew that the issue had been fixed and that's why our plane was delayed so long. But after some time there was the announcement from the captain that we would reverse to the gate and the technical department would check once again if the plane is safe for travelling. After their visit, there was another communication from the captain that we had to leave the plane and that we would fly with another airplane.

We were directed to exactly the same terminal and gate and for the next few hours, we kept receiving information that the new plane was being cleaned and when the departure time would be decided they would let us know. In the meantime, I had an occasion to talk to the new captain, who told us that he and the second pilot had been called in as an emergency situation from their days-off and they needed some time to prepare the airplane for the journey. There was a terrible mess at the terminal as the employees had been changed all the time and they were totally incompetent. They didn't want to give us any food vouchers claiming that in the system they have information that the delay had been caused by the weather. When we described to them the situation, they checked it once again in the system and confirmed that we were right and eligible for the food vouchers.

At about 4.00 a.m. on Monday, 29th of July, we had been allowed to enter the new plane and finally we left the airport as the last plane. Our total delay was equal almost 12 hours, so as a result both of us missed 1 day (Monday) from our jobs, as we were supposed to be in Warsaw on Monday morning, but we arrived after midnight the next day. Taking into account that the delay was mainly caused by the technical failure meaning that it was totally under US Airways control, I asked the airline to pay a relevant compensation to my girlfriend and me as we lost 1 day from our jobs and had to spend it in the airport in Philadelphia. The weather conditions and the problems in the airport wouldn't cause 12 hours delay, as other planes were allowed to take off with 1-2 hours delays and we wouldn't have to change the planes because of it.

On 31 st of July 2013, I filed the complaint and my request for compensation through the airlines official web page, as I couldn't get through their phone numbers. Then I had an email exchange with the Customer Relations Department and I received responses from 3 different people and with 3 different explanations, all of them ignoring the actual situation described above: 1) system outage at the airport and surrounding area as a result of weather and the city power supply system; 2) issues at the airport; 3) the delay was prompted by Air Traffic Control. After my 3 replies I received a phone call from Mr. Sylvester **, who only repeated his explanations from point 3 totally ignoring my arguments. Additionally he was very official, quite rude, and refused to give me contact to his bosses, so the talk wasn't pleasant and effective. After the phone call, I received the next email. All of them with my replies are shown below.

I am aware that from time to time there are weather or airport issues which can cause a delay, but this time the situation was totally different. I experienced it, I received a confirmation from the plane crew and the airport staff and I lost one day from my work and from my life and the US Airways is trying to make a fool of myself. I would be really grateful if you could support my effort to receive the compensation or advice what should be done."

The important notice is that about 4.15 p.m. heavy raining struck the Philadelphia airport causing power supply problems in one terminal and postponing the departures of all planes. But after 1-2 hours delay, all the planes were allowed to take off, as I was able to observe it from the waiting lodge window. When our plane left the gate and placed itself in the queue for the runway, a water leakage started in the passenger cabin, in the area nearby row 20, where we were sitting. The cabin crew was informed about the problem and the second pilot visited the area a few times to check how serious it was. We received the confirmation from the cabin crew that the issue had been fixed and that's why our plane was delayed so long. But after some time there was the announcement from the captain that we would reverse to the gate and the technical department would check once again if the plane is safe for travelling. After their visit, there was another communication from the captain that we had to leave the plane and that we would fly with another airplane.

We were directed to exactly the same terminal and gate and for the next few hours, we kept receiving information that the new plane was being cleaned and when the departure time would be decided they would let us know. In the meantime, I had an occasion to talk to the new captain, who told us that he and the second pilot had been called in as an emergency situation from their days-off and they needed some time to prepare the airplane for the journey. There was a terrible mess at the terminal as the employees had been changed all the time and they were totally incompetent. They didn't want to give us any food vouchers claiming that in the system they have information that the delay had been caused by the weather. When we described to them the situation, they checked it once again in the system and confirmed that we were right and eligible for the food vouchers.

At about 4.00 a.m. on Monday, 29th of July, we had been allowed to enter the new plane and finally we left the airport as the last plane. Our total delay was equal almost 12 hours, so as a result both of us missed 1 day (Monday) from our jobs, as we were supposed to be in Warsaw on Monday morning, but we arrived after midnight the next day. Taking into account that the delay was mainly caused by the technical failure meaning that it was totally under US Airways control, I asked the airline to pay a relevant compensation to my girlfriend and me as we lost 1 day from our jobs and had to spend it on the airport in Philadelphia. The weather conditions and the problems in the airport wouldn't cause 12 hours delay, as other planes were allowed to take off with 1-2 hours delays and we wouldn't have to change the planes because of it.

On 31 st of July 2013 I filed the complaint and my request for compensation through the airlines official web page, as I couldn't get through their phone numbers. Then I had an email exchange with the Customer Relations Department and I received responses from 3 different people and with 3 different explanations, all of them ignoring the actual situation described above: 1) system outage at the airport and surrounding area as a result of weather and the city power supply system; 2) issues at the airport; 3) the delay was prompted by Air Traffic Control. After my 3 replies I received a phone call from Mr. Sylvester **, who only repeated his explanations from point 3 totally ignoring my arguments. Additionally he was very official, quite rude, and refused to give me contact to his bosses, so the talk wasn't pleasant and effective. After the phone call, I received the next email. All of them with my replies are shown below.

I am aware that from time to time there are weather or airport issues which can cause a delay, but this time the situation was totally different. I experienced it, I received a confirmation from the plane crew and the airport staff and I lost one day from my work and from my life and the US Airways is trying to make a fool of myself. I would be really grateful if you could support my effort to receive the compensation or advice what should be done.

EMAIL NO. 1: "Thank you for contacting US regarding your recent travel. I'm sorry your flight to Frankfurt was delayed related to the unexpected system outage at the Philadelphia airport and surrounding area as a result of weather and the city power supply system. Because of the airport power outage, the Federal Aviation Administration (FAA) controllers had to hold most departing flights until the problem could be resolved. I realize it was disappointing for you. Since this was not a situation that the airlines could have prevented, I will be unable to offer you compensation, but I'm again sorry for the inconvenience it caused you."

My reply: "Thank you very much for the reply and a few words of explanations. I am aware of the unexpected power outage at the part (but not at all airport, especially not at our terminal) of the Philadelphia airport as a result of a heavy raining, but that could be responsible for only 1-2 hours delay as it did in terms of other planes supposed to take off at that time. I spent there 12 hours and I remember exactly what was exactly the situation: after 1-2 hours of the delay, all the planes have been released while we still had to wait and kept receiving information that our airplane's maintenance was still in progress. After about 4-5 hours, we were allowed to enter the plane and when the machine was waiting for take off, it turned out the water leakage hadn't been fixed. So we were reversed to the gate, had to leave the plane and then had to wait another hours for a new plane and new crew. So our 12 hours delay had almost nothing to do with the weather problems and that's why I kindly ask you for a compensation for my girlfriend and me as both of us missed 1 day from our works (not to mention the tiredness and other negative feelings related to the situation). Please advice what kind of information you need to pay us the compensation."

EMAIL NO. 2: "Thank you for your response to Customer Relations. I do apologize you were unhappy with the previous agents response. I'm sorry you were delayed on your flight from Philadelphia. I have researched your flight and found it was delayed due to airport issues. I understand you were made aware of some maintenance items being taken care of during your delay and oftentimes we will take the opportunity to handle minor issues during that time. I realize this must have been disappointing; however, the delay of flight 700 was not within our control due to the issues at the airport and no compensation is due. Thank you for giving us this opportunity to address your concerns. We realize you have a choice when flying and we thank you for choosing US Airways."

My reply: "You are right, that I was unhappy with the previous agents response. But the same situation is with your email. Unfortunately, as both of you are trying to make a fool of myself... I spent on the airport 12 hours and I did know exactly what was going on, as I kept asking all the airport staff about the situation and I was able to see that other planes after a small delay caused by heavy raining, they started their trip. So please look carefully in the system or talk to the airport staff - when we asked them for a food voucher their first reaction was similar to yours, but when we described the situation they checked the system once again and acknowledged our rights. You know for sure, that food vouchers are not applicable when there is a weather or airport issue, but this time the delay resulted from airplane issues that's why we finally received the vouchers.

As it was described in my two previous emails, it wasn't a minor issue and it wasn't the standard maintenance handled on the airport, so please stop writing such false explanations. There was a water leakage in the passenger cabin which had been fixed unsuccessfully for almost 5 hours, after which we were invited to the machine. But during waiting for the take off it turned out the issue hadn't been fixed and the plane was not safe for such a long journey to Europe. So we were reversed to the gate, had to leave the plane and then had to wait another hour for a new plane and new crew. So our 12 hours spent on the airport, out of which over 10 hours was related to the delay entirely under US Airways control, had almost nothing to do with the weather and airport problems and that's why I kindly ask you for a compensation for my girlfriend and me as both of us missed 1 day from our works (not to mention the tiredness and other negative feelings related to the situation). So once again I kindly ask you to advice how we can arrange the relevant compensation."

EMAIL NO 3: "I've received your email and tried to reach you by phone so we could discuss your concerns regarding your delayed flight to Frankfurt and the problems you had. I regret that we have not been able to discuss this issue, as I could not get through via telephone. I realize that you are not happy with our original response. For this reason, I have thoroughly reviewed your case. I can assure you that, although you heard or witnessed otherwise at the station, our official records indicate that the delay of flight 700 was prompted by Air Traffic Control. I understand that a flight delay, cancellation, diversion of any nature will affect your impression of an airline. Because the decisions made by Air Traffic Control are not, in any way, under the control of the airline, we do not offer compensation.

When your flight is delayed, canceled, diverted by the ATC, safety is always the number one priority. There are simply some situations such as weather or conditions at the station, that are out of the airlines control, that cause flights to be held back from the original departure time. All airlines must adhere to the instructions given by the airports traffic tower. We realize the delay of your flight was a frustrating situation; however, the flight was delayed in conjunction with airport conditions and information from the airport tower. Delays such as this are considered uncontrollable and are not subject to the compensation that is normally offered as a result of controllable delays, such as maintenance or crew. Again, we apologize for the difficulties you encountered. We value your business and are working hard to earn your continued patronage. We hope you will give us the opportunity to do so."

My Reply: "Thank you for your reply. That's a pity, that you couldn't get through, I do not know why, as I have been available all the time ... I not only heard or witnessed the situation at the station, but I also experienced it, and even though your official records indicate that the delay of flight 700 was prompted by Air Traffic Control, the primary reason was connected with the technical defect of the airplane. I do not want to describe all the situation for the fourth time (please read all my 3 previous emails), but it is difficult to believe that you do not have any information in your system about the waiting time, about the attempt of take-off, about calling for new pilots and crew and the airplane replacement. I personally talked to the captain of the new plane, when he was filling in a pile of documents connected with the situation, who told us that he and the second pilot lost their day-off, as they had been requested to fly to Frankfurt as an emergency situation. So the information from the airport tower was just a result of the problems with the plane and thus it was entirely controllable delay (except for the short period of time during which there was a heavy raining). If it wasn't, we hadn't been granted food vouchers and we wouldn't spent 12 hours on the airport taking into account that all other planes took off for their destination with only 1-2 hours delay.

If you still insist with your weird and unreliable version, please tell me exactly why the ATC decided to delay by 12 hours the flight 700 to Frankfurt whereas all other flights had been released after 1-2 hours of delay? I do not know why the US Airlines are not able to admit to their faults, to take the responsibility for their reputation and to make up for the losses encountered by their clients because of failure of their services - I am aware that you didn't do it on purpose, but such things unfortunately happen, this time it happened to me, so I lost one day from my work and because it was controllable delays connected mainly with a maintenance, plane and crew replacement I am sure that my girlfriend and I should be offered the compensation. So please advice what should be done to receive the applicable compensation."

EMAIL NO 4: "Thank you for your email dated 8/13/13 and for taking my telephone call today. I have carefully reviewed everything in your file based on your continued concern. As we discussed in our conversation today I am sorry that you are unhappy with our policy, but any flight irregularity caused by Air Traffic Control does not warrant compensation. We have confirmed the flight was indeed delayed due to weather conditions moving through the departure city and some flights are able to take off which is ultimately up to ATC to determine. While we were waiting, we may have done minor maintenance and upkeep to the aircraft. Therefore, based upon this information, I have not found any reason to change the original decision and am unable to honor your request for compensation. I'm sorry that we couldn't reach an amicable resolution to the situation."

My reply: "Thank you for your email and for the call. As I pointed out in our conversation I still do not understand your explanations, because they have nothing to do with the actual situation during my flight from Philadelphia. I will repeat that I am surprised that you are keep talking about the Air Traffic Control tower decision and weather conditions as the major reason for the delay and that you describe the water leakage, who in fact forced US Airways to replace a plane for that flight and was the main reason of 12 hours delay as a "minor maintenance". I regret that you do not allow me to contact with your chiefs, but I am sure that there are other institutions which supervise airlines and take care of consumer's rights, so please do not close the case and expect it to be continued."

My very strong suggestion is DO NOT USE US Airways.!!!! I can't even say the ticket price was a value. The missed flight (due to a traffic jam) cost us a lot more to find now a hotel last minute and be able to get to the airport at 4:30 am the next morning. Time lost traveling, cost for another day, lost money missing work another day... This ended up being a very expensive learning experience. BUT we have learned.

We had such a good time in Key West that we booked a trip again on July 13. This was when the real fun began. Flew into Miami again to catch a 2:00pm American Eagle connecting flight. The flight was not delayed but canceled, and rescheduled till 6:45pm. We were told that it was mechanical issues. So we were on stand-by for a 4:30pm flight. When that flight come there was no room for 2 people, so we stayed on stand-by for a 5:20pm flight. That flight was canceled. So we had no choice but to wait for the rescheduled flight at 6:45pm. That flight was now delayed to 7:30pm. From there it was delayed once again to about 9:30pm. The airlines told us that they were sending back a plane from Key West to pickup the Passengers from the 2:00pm Flight (our original flight time), to brings us to Key West finally. That flight was now canceled due to weather and they were not sending anymore flights out. But other airlines were sending planes out that night with no problems.

At 10:00pm we were given the option to hop on a bus that they were providing, or catch a flight the next day. We decided to take their bus down. Waited a little over an hour for that bus to arrive. Finally the bus arrived and we were heading down to Key West which is about 3 hours drive. Finally arrived at our hotel about 3:00am. Our entire first day of our trip was ruined. But dealing with American Airlines did not end that night. Unknowingly we were taken out of the system on our return flight on July 17th. We were told because of issues with our arrival flight, (5 days ago), it affected our return flight to Miami. So we had to board an entirely different airline. Some airline called Silver. Great staff though. From there we had to take a connecting flight on United Airlines to Newark New Jersey instead of our original arrival at LaGuardia Airport in New York.

The first time we took American Airlines they had issues. The second time they had bigger issues. Being aware that if it's weather related issue they owe us nothing suppose to mechanical when they would have to pay for a hotel stay. Since then we have been telling people of our experience, and telling them if they can help it DO NOT fly American Airlines.

My main complaint is if American Airlines partnered with SriLankan (UL) Airlines, they should honor the baggage allowed by the other carrier which is 6 checked-in bags (50 lb. each). I could understand if AA was just the domestic flight that I'm taking to connect to another International carrier. I flew half of my International travel from DFW to Frankfurt Germany. I think AA would be at a disadvantage competing for the international traveling community like me if they try to make travel more expensive if I choose them in travel in the future. They should honor the baggage allowances of their sister carriers like UL.

AA does not fly to Sri Lanka and there are many other countries that AA does not fly. If AA is to survive in a competitive international travel market, they cannot afford to jack up prices at the gate and make customers unhappy. What I expect from American Airlines is refund my $180 and get the matter out of my mind and do something so that this will never happen at AA counter at any airport.

Back in the day, I had a good amount of stock in it but lost it when it went bankrupt. I also had a little over 10,000 frequent flier miles. Because I DID not fly with them, they took my miles away. A few years back, I was in Charlotte heading to my gate when someone approached me, wanting me to apply for a US Air credit card. I said no, I DID not have time. They basically chased me through the airport, filing out the application for me. Long story short, I received the credit card in the mail, but DID not use it. After a year or so, they closed it because I DID not use it and it caused my credit score to drop.

So besides the stock, I lost my miles and received a few points drop in my 800 plus credit score. I hate this company and just wanted to vent it to someone. If you have a choice, please do not fly this airline.

I called the customer service, and after waiting 30 minutes on the phone, the service representative was very rude, questioning why I didn't get the statements and telling me that their policy is to "delete after three months"! Three months! I have been a loyal customer to US Airways for 10 years, but I have been thrown in the gutter after three months. I am going to completely switch all of my business to other airlines. Caution to all individuals using US Airways dividend miles: your miles are not safe!

She yelled at the top of her lungs at me again. Then when we made it to cruising altitude as some of the older people were walking back to the restroom, she once again yelled at me for trying to get my attache case. She would not retrieve it for me. She then came back to me and hit me on the back of my neck. Then she yelled again. And I called her a ** as she was. She then called Airport Security on e after all the abuse she caused me on US Airways. I was then disallowed my connecting flight from her hateful behavior.

I have never seen anything like that on an airline ever... and who else but US Airways would cause this commotion? They are the very worst airline to ever set foot on. Do not fly them as they are a rotten airline. I had to pay 150 dollars for an unexpected hotel. They are just horrendous. I will never ever fly them again. Do not fly US Airways. They are the worst in this world. Their customer is as bad as their stewardesses and their ticketing agents. This stewardess also lied about me. She claimed that even before I got on the plane, people were complaining about me.. she said...impossible, I was located at the other side of the airport and found out on second before boarding that the boarding gate had changed to a different location. And on the plane after all the commotion this lady caused, she lobbied to others on the flight sitting a ways from me to say comments about me so she could be cleared for her horrendous behavior. Never fly US Airways... They suck.

They took us off the 10:55 flight without notifying us and put me on the 2:30 flight. Now we go to board the 2:30 flight. We were in business class; they take my boarding pass which was fine and when they took my husband's boarding pass, AA said he was not on record and they cancelled his flight to JFK. I went nuts. We paid AA $4000 for these round trip tickets. It was a special event, our Anniversary trip turned into a nightmare. I have proof on my passport that he was in Anguilla and it was stapled. I booked this trip ONLY WITH AA AND NOT CAPE AIR. AA was blaming Cape Air for making a mistake.

Beware when booking on AA. For your information, I almost got arrested. I made sure my husband got on that flight and I did get his business class seat back. We did not know what happened. I came down with shingles and not one person was nice. AA was so rude - never again. Also we had no clue what airline our luggage was on. I want a refund for my return flight.

After being very clear that this was unacceptable, she called her supervisor to "help" me out. I gave the supervisor that she at least seemed like she cared in the beginning and she pretended to help me out by letting me stand 30 minutes on the site (after 2 hours on the phone with US and no one picking up, and 1 hour in the queue at special services desk) coming back offering me an economy class ticket for Saturday (same as last time. I see a business model evolving - pay business, fly economy). Her exact words were "miracles happen." I did ask her about business class seats as I had paid for them, which she claimed none were available.

So you might understand my surprise when I checked in online this morning (to maybe change my seats) that there was actually a business class upgrade available for $850, which she did not give me in the first place. I would have even gladly paid for it (money was never the issue), but it wasn't even offered to me at all. I really don't get it. This would have been the perfect opportunity to make me a happy customer. A customer that would have believed service improved and someone actually cared, but she totally missed the opportunity.

Needless to say, you've also lost my baggage again (seems to be the default when flying US for me). But also here, big service differences. Last time I had to reclaim it from Lufthansa (as it was a shared flight) and they gave me a voucher to buy clothes and an overnight kit. US Airways did nothing. Nothing. Not even a toothbrush!! I had a similar experience with Delta (only once and I'm a frequent traveler). When I missed a connecting flight, they've automatically re-booked me to the next available flight even before I asked the clerk (flew out next morning). It was in the same class as originally booked and I got a hotel voucher, a meal voucher and my bag arrived on time. I'll continue to fly Delta. Can't say the same about US Airways.

So I had to pay for my own hotel accommodation ($150), the cab to and from the hotel ($60), had to take the cancellation costs (80%) of my destination hotel, pay for the $850 Dollar Envoy upgrade, missed my pickup in Frankfurt while waiting for the bag ($80) and had to schedule a new pickup ($80). None of the money pains me as much as the treatment and the low level of dignity with which they treat their customers.

Around the 19:00H, they cancelled the flight. I was very sad. I asked about rebooking to catch my flight. They told me very, very rudely that they don’t need to because my ticket is not connected and this is not their responsibility. Their responsibility is getting me to Chicago. “You should call Turkish Airlines. We don’t need to help you.” I was crying and they did not help me about calling Turkish Airlines either. The day after I can go to Chicago, I paid US$927 for one-way trip to Istanbul and then to Ankara. It is normally a round-trip fee. I asked Turkish Airlines to discount but they did not do any discount. I wrote to AA customer service on 1st of June. They didn’t answer me yet. I asked Turkish Airlines customer service and they said there is nothing they can do for the fee. What can I do? This is really unfair.

Here's a description of how the flight from MIA to RDU. When I got home to Durham, we called American Airlines Customer Service to issue a complaint and spoke to American Airlines Customer Service Supervisor **. She told us to login to the AA Website and formally enter my complaint. This will not be brief, because ALL details must be noted:

I, along with several passengers seated around me, noticed something odd was up with our AA First Class Lead Flight Attendant as soon as we sat down on AA Flight 820 in Miami. I only had my leather shoulder purse with all my US Passport, documents, Credit Cards, money and medications. I placed my purse on my lap and put on my seat belt on (over my purse that now was secured to my lap). The FA immediately took a snippy and angry tone, telling me that I had to surrender my purse and for it to be placed out back in an overhead compartment. "Oh, this is not large and I need the medications that are in my purse, plus my Passport, other important documentations, Credit Cards, Driver’s License and cash.” "No!" barks the FA, "because no one is allowed to place ANYTHING in front of them!"

All surrounding passengers had perplexed looks on their faces. It was completely irrational, and the woman seemed openly agitated. I said, "Excuse me?" "Just put it in the overhead," the FA said in condescending, angry tone. A white gentleman that was seated next to me had a bag and nothing was said to him! "Whoa. What's up with that?" Was this because I am Hispanic? But with the man's gesture, the FA didn't pursue this any further. I looked at the white gentleman and gave him my thanks. Next time she walked down the aisle, she asked me if I was going to eat and I said "No thank you.” She just kept insisting that I eat, kind of letting me know that it came with the First Class amenities. I had just had dinner at a restaurant at the Miami Airport before boarding. She asked me to EAT and I said "No."

I am an American Citizen that speaks with an Accent, but I am fluent in five languages. She treated me as if I was an unlearned, ignorant illegal alien. This FA had no intention of affording courtesy to me. She was just plain rude and insulting from moment one. She made my Blood Pressure to Rise and I soon started to bleed more profusely from the large uterus fibroids, which I am under treatment and soon shall undergo surgery. I told the FA that to please have a wheel chair available for me at RDU, because I was not well and would not be able to walk. She said she would contact ahead and walked off.

Yet, this story is not entirely over. When we arrived at RDU, there was no wheel chair. I struggled off the plane and waited for a half hour waiting for a wheel chair. Luckily, there was a man with a wheel chair for another passenger that had missed his connecting flight. And he was able to help me out and transport me on that wheel chair. This man from the Wheel Chair department at the RDU Airport was very courteous and kind. He told me that the American Airlines FA never contacted them or anybody about a sick First Class passenger that needed an emergency wheel chair. Is this the way an FA treats a First Class Passenger and provokes her to get sicker and then does not report it? I would like a reply if this is the way American Airlines treats a passenger that gets sick?

Nevertheless, the truth is it is not amusing that there could be such a bad Flight Attendant in a leadership position with American Airlines employee out there working. One of the other passengers in First Class turned to me and said, "That's not a flight attendant. That's a FRIGHT Attendant!" But even in my ill condition and knowing what I know, there can be no other possible explanation. Again, not a discourteous or disrespectful word was ever spoken to her by me.

I, along with several passengers seated around me, noticed something odd was up with our flight attendant as soon as we sat down in Boston. A young, delightful female passenger boarded, toting a medium-sized leather shoulder bag/purse with a couple paper bags brimming from the top. She was your typical, all-American kid and appeared to be in her late teens. The girl began placing the bag under the seat in front of her, across the aisle from me. The FA immediately took a snippy and angry tone, telling her she had to place the bag in the overhead compartment. "Oh,” says the girl, "because the paper bags might fall out?" "No!" barks the FA, "because no one is allowed to place ANYTHING under the seat in front of them!" All surrounding passengers had perplexed looks on their faces. We all of course had items beneath the seats in front of us. It was completely irrational, and the woman seemed openly agitated. Girl said, "Excuse me?" "Just put it in the overhead," the FA said in condescending, angry tone. Guy in back of the kid goes, "Whoa. What's up with that?"

So, the girl proceeded to struggle in effort to get the item into the extremely small overhead bin above my side of the aisle. One of the paper bags fell to the floor. Sounded like a glass bottle inside, though it did not break. Any doubts whatsoever this FA was having a bad day were quickly put to rest when I tried to get her attention to ask a question. Having noticed on my printed itinerary (my flight was booked by someone else) that the same flight number was continuing on from DCA to BNA, I wanted to know if we would be taking our belongings and stepping off the plane at the stopover. She was approaching me on her way to the back of the plane. "Excuse me, I have a question," I said. She clearly heard, looked at me, then continued walking past in silence. When she headed back toward the forward cabin, I said again "Excuse me, I have a question." "In a minute!" She said curtly, snippy and annoyed.

I looked back at the guy behind the girl. He shrugged with a smile. The attitude emanating from this woman was unbelievable. Next time she walked down the aisle, I figured she'd ask me what my question was, but she completely ignored me and walked quickly by. When she came forward again, I said, "Please, Miss, is this very plane going on to Nashville?" "Yes," she said, continuing to walk forward. "Will we be deplaning in DC?" "Yes," she said, still walking forward, not even turning her head. This FA had no intention of affording courtesy to anyone on the plane. She was just plain rude and insulting from moment one. Truth is it amused me so much that there could be such an airlines employee out there working, it was impossible to be angry. By now in fact, jokes were being passed among surrounding passengers. I didn't see who it was, but someone said, "That's not a flight attendant. That's a FRIGHT Attendant!" I admit. We all laughed. But the behavior from this FA continued... and mind you, the plane had not even left the gate!

This time it was the young girl again. No one had boarded for several minutes, and she, for whatever reason, wanted to move across the aisle to the seat next to me (I was window). She asked the FA if it was okay. "NO!" she snapped. "THIS IS GOING TO BE A FULL PLANE. NO SEATS AVAILABLE!" The kid said in a friendly manner, "Gee, y'know, no one has boarded in quite a while. Why don't I just sit here and, if someone comes to claim the seat, well I'll move right back." The FA turned her palms out, rolled her eyes up and turned, shaking her head. This made the young woman feel pretty terrible. She whispered to me, "Jeez. Everyone usually likes me." I slept for most of the brief flight, and thus was unaware of any further incidents, until I asked for "a little water to wash down some pills." She said, "No. Beverage service is over," walking to the rear of the plane. Upon her return forward, I very courteously said, "You do realize it was for medication (actually heart pills), and that I wasn't asking for beverage service, per se, yes?" She said, "The Captain is preparing the plane for landing. I cannot serve beverages."

I later found out this is indeed a regulation in flight... but did not know it at the time and was appalled as was, again, everyone around me. No average passenger would ever expect to be refused water to wash down medication or be expected to know anything about airline landing procedures as they might pertain to serving water. So, in consideration of the overall deplorable behavior of this horrific Flight Attendant, I decided to ask for her name for the purpose of filing a complaint. I would never have needed to do such a thing if she were wearing a tag. The beverage issue was just a small part of my reasoning for complaint. This woman was giving American Airlines a bad name. Someone should know about it, for goodness sake. Anyway, despite whatever airline regulations regarding beverages, all passengers retain the right to file complaints of abuse, so long as they behave in a cordial and respectful manner, which is exactly what I did. "Could I please have your name?" No response, as she continued walking forward. "Could I please have your name?" I asked again. "I'll give you your water when we're on the ground! Lisa!" she snapped, only partially turning her head toward me. "Wow!” goes the woman sitting directly behind me.

So, when we were filing out of the plane at DCA, she was going through the customary, "Bye-bye... bye-bye now..." protocol with exiting passengers. When I got to the front, I paused for a moment to get the water. She looked me in the eye and said, "Bye-bye." So I continued up the ramp to the gate area, utterly dumbfounded. I was told by a pilot on his way to another flight that the passengers and crew for Flight #4432 would be moving to the next gate over, so I walked over to see how soon we'd be boarding. The woman behind the desk (I wish I had gotten her name) asked if I was (saying my name). I said yes. "The Flight Attendant wanted me to tell you she is required by federal regulations to discontinue beverage service once the pilot has announced initial approach... and has also indicated she feels threatened by you," says the woman. "I should tell you she has the right to deny your boarding onto the connector to Nashville." I was shocked and outraged, but I am an experienced traveler. Despite the hairs standing up on the back of my neck, I handled myself quite professionally.

I spoke in a quiet, but stern voice, "Up to now, I was kind of undecided about whether I'd actually file a formal complaint, but, regulations notwithstanding, if you're telling me you guys actually kick people off planes for courteously asking flight attendants with no name tags for their names, well, you can bet I'll file a complaint." To which she replied in a loud, outspoken voice, "Well, now you're making ME feel threatened, sir." This was an outrageous response, because once again, I was in total control of emotions. Stern but quiet. At which point, she marched down the ramp to the plane, came back a couple minutes later and said, "The Flight Attendant has decided to exercise her right deny your passage due to feeling threatened by you." I now realized I was obviously being railroaded here. Any FA capable of behaving the way this Lisa woman had behaved on my flight from BOS to DCA was sure to have prior complaints against her. She could very well have been one complaint away from losing her job and decided to exercise her right to deny my boarding for the specific purpose of gaining an upper hand, making me look like the bad guy.

Knowing what I know, there can be no other possible explanation. Again, not a discourteous nor disrespectful word was ever spoken to her by me. Not one. So, here I am about to have my entire night (and musical performance in Nashville) destroyed while simultaneously acquiring a mark against my conduct in the computer files of American Airlines. How nice is that for a faithful, longstanding AA customer and member of the professional community? A woman suddenly appeared claiming to be an M.O.D. (I don't know, I'm guessing Manager On Duty?). She said she was going to try to help me and asked for my side of the story. When I started at the beginning, she interrupted and said, "No. No. I want to know specifically what happened to you... about the water." I told her, but added that that was only a part of my reason for asking the woman for her name. She asked me if the FA gave me the water when we landed. I told her no. Just a "bye-bye."

She went to the plane, came back and told me the pilot decided to support his FA and did not want me on the plane. She later indicated that the pilot was standing in line and overheard my conversation with the woman behind the gate desk and thus had his own reasoning for keeping me off the plane. But that's a ridiculous statement. Even if he were in line, which I do not believe he was, he would never have heard my quiet voice. Only the loud and irrational remark from the woman at the desk claiming I was now making HER feel threatened. The M.O.D. identified herself as Jamie ** and provided me with the flight attendant's full name, Lisa **. Her offered to help then consisted of nothing more than a note saying, "Feedback: www.aa.com." I told her I felt this was a bit more than a company suggestion box issue or a customer satisfaction survey. Thanks for nothing.

In summary, I was rerouted to a U.S. Airways flight to Nashville that set me back about an hour and a half. Some of my baggage, which Jamie assured would be on the plane, was delayed on the back end, arriving on a later American flight. I missed my entire live musical performance, which was important to my career and the exclusive reason for my trip in the first place. Yet, this story is not entirely over. As you may have heard, Nashville was under tornado watch and experiencing severe rains/flooding throughout that entire weekend. My Sunday return flight, I learned online, had been cancelled. In the process of scheduling a return, I encountered an extremely hostile supervisor named Stacy (did not get a last name or station number) who indicated to me the reason for his hostility was that he was looking at "documentation on conduct issues" in association with my name. He told me the flight I'd wanted, 6:30am departure was booked when, just moments before, a woman named Julia had told me there were "many, many available seats" on the early bird flight.

So, if this is the way I'm to be treated by American Airlines in the future, based on determinations their apparently disgruntled, or perhaps overworked employees have made with regard to my name and integrity without opportunity to defend myself, then maybe I should get to hash it out with the FAA? My travel agent says no. If the FAA winds up siding with American Airlines, I could be blocked from flights everywhere on all airlines. Too bad, because it's pretty apparent this company needs to be answering to SOMEBODY beyond its own little self-protecting governing body. I submitted this entire story to one Sean **, a profound smug AA customer service executive in Dallas/Ft. Worth, demanding that he render to me any and all documentations they may have with regard to my so called "conduct issues", and to have my good name restored throughout their entire system for the remarkably ignorant way in which I had been treated by their arrogant people.

His response was that there was no such "conduct record" in existence ("A flat-out lie," says my experienced travel agent), and that American Airlines was under no obligation whatsoever to compensate me for being treated with such abuse, much less for loss of work and flight costs! Total arrogance. Amazing, the name of the company is American. There's nothing "American" about it. I have other stories, one about missing my connector due to employee error and being made to pay for my own overnight hotel and meal expenses. But that's for another day.

In our subsequent correspondence, they fought me. They told me my baggage wasn't packed well enough… But it was. It was in a padded case, which has worked perfectly for gate-checking over 8 years of travel with Air Canada and British Airways. They told me it's their policy to not compensate for damaged instruments… But that's another way of saying "because we say so." They told me gate-checking doesn't mean the baggage comes back to the gate… That one left me speechless, and I was insulted they thought that goofy logic would fly.

When I wouldn't go away, they finally offered $200, which is only a fraction of the $750 price tag. When I said that wasn't enough, they simply told me "We have to consider this matter closed." My experience with ** from Baggage Services was that through arrogance or arrogant company policy, I was treated like an opponent rather than a person they were trying to help. They were either incapable of or disinterested in understanding their mistake, and they just told me whatever they thought might make me go away. Well it worked, in a sense. This was my first flight with US Airways, and it will be my last.

Eventually, Jessie's supervisor came to the counter. We thought she was going to help us, but we were wrong. She printed three tickets to Chicago Ohare, slapped a couple of tags onto our bags, and sent them on their way. Then she told us to follow her. She informed us we were on standby, and they would hold our bags until we actually got onto a flight. Well, we didn't get onto this flight, and the only reference number I had to claim my bags was to Chicago Ohare. So, when we did finally get onto a flight to DFW, our bags could not be located BECAUSE THEY WERE NOT PROPERLY TAGGED!

Nobody wanted to help us. We cried all day long, but nobody cared! We were later informed that the tags that the supervisor at MCI had attached to our bags were virtually impossible to track. After repeatedly being called a LIAR by MARY at Gate A16 at the DFW Airport, and after missing our connecting flight to Miami BECAUSE WE COULD NOT LOCATE OUR LUGGAGE, we accepted defeat and flew back home. We arrived at MCI at 3 am on 5/22/2013, without so much as a toothbrush and toothpaste to brush our teeth.

THE WEATHER HAD NOTHING TO DO WITH US MISSING OUR FLIGHT/CRUISE, IT WAS SOLELY AMERICAN AIRLINES' INCOMPETENT EMPLOYEES' FAULT. Worst customer service EVER! They should have to change their name because they are anything but American. My daughter has an autoimmune disease; she has been to the Emergency Room 12 times since August 2012, and she has had a colonoscopy, as well as an upper endoscopy. We saved every penny for six months to go on this cruise, and my daughter is still crying and depressed about what this airline did to RUIN our much-anticipated family vacation! And to make matters worse, American Airlines is saying they will only refund half of my money because they got us halfway to our destination. Are you kidding me? Well, you can't reason with CRAZY!

When I talked with the AA sales representative, I was told that my reservation was cancelled by another airline partner which they do not have any control of. But she offered to recover my previous reservations for additional cost (around $240 per ticket). I didn't it was right, and she couldn't explain to me what happened so I asked for to speak to a manager or supervisor to get more clarification.

When the AA sales supervisor got on the phone (after 10 min. waiting), she did not have any clue either how the reservation made online can be cancelled without any explanation. She was very rude and unwilling to help resolve the issues. She basically offered no help to the customer.

American Airlines Human Resources really need to improve their hiring method and get more quality people to work in customer service. This kind of unpleasant/disappointing experience with customer service, especially in sales will drive their loyal customers somewhere else for their air travel needs.

We arrived in Kansas City at around 9:30. I then told them myself that I was in the military and have been flying all of my adult life and was used to nerve-racking experience like that. Backing up for a moment, I never got a call or and email that our departing flights had been delayed. I did make it to my daughter's graduation and got to go shopping with her in an exhausted mode on Saturday morning. We arrived at the airport on Sunday morning before the first flights and my mother showed the young lady our printed out flight schedule. The young lady made a mistake but I can honestly say she was the only American Airlines employee in Kansas that acted like she might care. We were sent to US Airways and tried to check in. They detected a problem right away. We were also told that a merger may take place and then a light went off. These people don't care because they don't know if they are going to have jobs or not.

The US Airways employees were courteous and even though they were not able to put us on a flight reminded me of kind, courteous employees that I have been used to dealing with over the years. They said that we needed to go back to the Airways counters and that they would be waiting on us. Do you think they even bothered to have a customer service representative meet us and at least try to work something out? No, sir. It was to the back of the line. No eye contact, no concern and more of the same dung that American Airlines had dumped on us already. They should not be able to use our country's name. The soft spoken, tall, bald guy with a mustache deserves an award for acting like he was actually doing something and trying to help and just couldn't understand why I was getting so upset.

You see, my 14-year old had exams starting Monday and again, I just want a person to tell me the truth. He said there were no flights out until maybe Tuesday or Wednesday out of Kansas City or any surrounding area, and he could put me on standby again but would be on standby as well in Dallas-Ft Worth. Maybe that was the only truth that he spoke that day but at that point, we had to make a move so I went to Avis and rented a car to Montgomery and a GPS. We got on our way to St. Louis and lo and behold, my ex-wife got us on a flight out of St. Louis to Charlotte for a layover and then to Pensacola. My ex-wife met us in Pensacola because she resides in Mobile. My mother and I then rented a car from National and drove back to our hometown three hours away. We got home somewhere around midnight. I had to work 12 hours on Monday so my mother took the rental back to Montgomery the next morning. My daughter made it to school and I got to see my oldest daughter graduate and we should be happy but I am still fuming over this.

The thing that got me the most as we were made almost to feel like the whole thing was our fault and it was no big deal. Whoever is in charge of this airline is not doing a very good job. Actually, someone needs to fire him or her before the sun sets again. There are people out there that are interested in doing good work. The ones that we dealt with are not making the cut. We did have to pay more for the one way flight that was unattainable but at that point, time was of the essence. I am an employee of International Paper and make a comfortable living. I can work and make more money but I can't get back the time that I was to spend with the daughter that I had not seen in 6 months. I guess when everything goes wrong with a company, you should not use them and don't think this has not been passed on.

I would give this company a pathetic rating but I didn't see it. I would like to find out if there was a mechanical problem that day. The employees said that there was not one, but we were told differently. If they were lying, where does this start and what are the penalties for this? I would rather not deal with an attorney but I would like to talk with someone that has at least mediocre people skills. I just want to recover what I feel was taken from us less the time that I can never get back. If this company gives vouchers for flights for only themselves, I don't even want that, just the price of the rental cars, gas, the one way ticket and our lunch in St. Louis. I have all the receipts and I hope dealing with you is not as bad as what we have experienced so far.

I was standing behind a lady who was getting a ticket. They somehow messed her ticket up and she was upset but she did not become loud; she wanted to see a supervisor. This was when the employee started insulting her and cursing at the customer. To make a long story short, the customer left and I wanted to get my boarding pass but the employee was too busy yelling at the previous customer who was now two counters down from us and walking away.

I told the employee that I wanted my boarding pass but she still would not wait on me. She still was yelling and cursing at someone who could not hear her anymore. I simply told her that it was unprofessional for her to be cursing in front of the customers. That did it; she started yelling at me and cursing, so I told her to shut up. She said she was calling Security on me. I told her, "Fine." Security came and attempted to detain me. I stopped them by showing them my badge and informing them that the lady had threatened the previous customer and was causing a disturbance by yelling and cursing in front of everyone. Needless to say, the security stood around as I got my boarding pass. I will never use US Airways again.

When everyone had boarded, the FA asked my husband and I to move to row 33 D, E, F and had the lady that was sitting there move to our row and said that our assigned seats were reserved for staff and family? Okay, it's not a big deal but strange nonetheless. So since it was a red eye, my husband and I fell asleep. The FA pushed the drinks cart by, and slammed it into my head and didn't even say anything. Also during the flight, the FA taking a nap behind us for half the flight, lost her phone and freaked out, shone a bright light all over the place and kicked the back of our seats for 30 min. looking for her phone.

In conclusion, I don't think that flight attendants should have their own personal row in the back of the plane to take naps when they are on the job earning a paycheck. I know I don't earn a check that way. And next time someone drives a drink cart into my head, I will make sure and send you my chiropractor bill. Have some common courtesy to tap my shoulder. I'm sitting waiting for my connection to Austin from Phoenix right now but I will be filing a formal complaint with US Airways, but from what I've read, probably nothing will be done.

I contacted US Airways and they told me even though the agent didn't handle the matter with quality customer care, I bought non-refundable tickets. But I talked to the agent before I rebooked and she told me there wouldn't be a penalty. She even offered to cancel my early flight. Her company ID should be on my cancel flight. It's no right to give me the wrong information and penalize me. First flight reservation number is ** and the second one is **.

Whenever I board the flight, I would put my bags in the bin, go to the bathroom and then sit down and put my seat belt on. My phone is always turned off after boarding the plan for the simple matter that the flight is 4-5 hours long and I don't want my battery to die. I use my phone as a GPS when I arrive to California so I need it to be fully charged. Not to mention, they always tell you to turn off all electronics normally before the pilot is getting ready to take off.

Anyway, after doing all the above, I rarely say anything to anyone. I basically mind my business. If I need something from the flight attendant it's always, may I, please and thank you.

On 05/05/2013, my connection flight from Phoenix was a disaster. I boarded Flight # 417 at Gate B13 around 10:1 0pm. When I boarded the flight, there was a flight attendant that was standing over a bin that was over my seat. I asked her, "Can I put my bags in that bin?" Her response to me was that my bags wouldn't fit in that bin and I would have to put it in the bin next to it. Okay, no biggie; I didn't take it the wrong way because I remember in another plane someone was trying to put their bags in a bin over the exit rows and it wouldn't fit. So I put my carry-on bag and purse in the bin next to my seat. The flight attendant watched me do that. Normally a small bag can go under the chair before you. However, since I didn't have a chair in front of me, I put my purse in the same bin my carry-on bag was in. I knew this from being a frequent flyer.

I sat in my seat ** and after about 7-10 minutes, the flight attendant wanted everyone's attention so that she can go over exit row rules and instructions. I was texting my husband and also looking at her at the same time basically showing her I am listening to her. She made a huge fuss about how she will not speak until she had everyone's full attention and I would have to get off my phone. My response to her was that I was paying attention and I am also very multitask, that I can do multiple things at once. Not to mention, when you are choosing the exit row, the instruction is online and it will not proceed until you have acknowledged that you agree to the terms. I also told her that I have heard the instructions many times. She still made a big deal so I stopped texting my husband, closed my phone cover and listened to her as well as acknowledged her exit row question with a yes.

I was not trying to make it hard for her; I just wanted to text my husband (something very important) before I have to turn my phone off. Anyway, I cooperated. After she got the acknowledgement from all exit rows passengers, she walked away. Two minutes later, she came back and asked me if I have anything under my chair and if so, that I would need to put it in the bin because nothing is supposed to be under my chair. I looked at her with no response. Clearly she can see that there was nothing in front of me and she also witnessed me putting my bags in the bin, not to mention, I was not the only passenger on the plane. Why was she bothering me?

Anyway, she walked away after looking in my row. As the plane was getting filled with the passengers, the man over the P.A. announced the over bin rules and advised everyone to turn off all electronics. My phone was off way before the guy on the P.A came on. I also got up and put it in my purse. I had my jacket over me and also my ear (plugs) phones in my ear. On every flight I leave my ear (plugs) phones in my ear because it helps to alleviate some of the ear popping that happens while flying.

Well, the flight attendant decided to harass me one more time. She came to me (out of everyone in the plane), looked me in my eye and asked me if I turned off my phone. I looked at her in her eye and said, "Excuse me?" She asked me if I can hear her. I told her I can hear her very clear. She asked if I turned my phone off. I said (in a humble tone), "Ma'am, my phone was turned off way before the guy on the P.A. requested." She said in the most sarcastic way, "Well, you have your ear phones in your ear so I have to verify." I looked back at everyone else and looked back at her and said that I was not the only one who had ear phones in their ears (There were people on the plane and many other flights that keep their Bluetooth, Dr. Dre Beats headphones and many other looking type headphones in their ears. Why was this lady harassing me?).

So I went on to tell her that she was really bothering me and to leave me alone again in my most humble voice. That was when all hell broke loose. She pointed her index finger in my face and yelled, "Bothering you?!" I said in a very low tone, "Lady, if you don't get your finger out my face..." She yelled, "What are you going to do? You know what? I am going to get you kicked off this plane!"

She stormed off and went to get someone. That someone name's was Steven or Steve and I'm assuming he was the outside manager because that's what he told me in so little words. He came and escorted me off the plane. I asked him why. He said the flight attendant told him I was not cooperating. I didn't make a fight and scene; I got off the plane and told him that she was harassing me. Between her and the manager, I don't know who was the nastiest.

I explained everything to him what transpired, detail to detail and he basically didn't want to hear me and didn't care. I told him that she kept targeting me and at this point I felt not only were my rights to being left alone violated, but I also felt harassed, uncomfortable, threatened and probably because I am an **. I mean, why was this lady targeting me? He told me to file a complaint if I was not happy with the outcome but basically I was wrong and she was right. I told him, "I don't believe in the customer is always right theory but in this case, I was right." I begged him to go ask the other passengers that were on the plane.

"Go ask the lady who was sitting a couple of rows behind me that said that flight attendant is rude." He told me that he will not and I should have cooperated. I told him I was cooperating and she got upset when I told her to leave me alone and that she was bothering me. She was making me feel very uncomfortable and I have the right to tell someone to leave me alone especially, when I was doing right thing. I asked him, "What happened to freedom of speech? Is that something we don't have when we are flying?" I said to him, "You keep saying that I wasn't cooperating but I was and did everything by the book." His response to me was, "That's not what the flight attendant said." I asked him if he was there. Was he there?

I told him he refused to ask the witness that saw and heard everything. He then told me there was nothing he could do; he would have to put me on the next flight that wasn't going to leave until the next morning. I was upset at that point because that would mean I would lose a whole day of pay. That's $750 that I would lose for that day. He refused to put me in a hotel, so I had to stay at the airport all night. At that point, I got loud and started crying. He threatened to call the police on me because I told him I wanted an earlier flight. Not one time did I use profanity or get violent at him or the flight attendant. I still remained humble but I was upset and frustrated.

I travel every week. I don't need the hassle. He told me to file a complaint. I asked him for his name and the flight attendant's name. He refused to give me both. He told me it was for security purpose. He made me feel like I was a criminal. I asked him if it was for security purpose why do they wear a badge that has their name on it? He refused to answer any of my questions and basically made me feel like I wasn't worthy. I was able to get his first name but he hid his last name.

It's not like I was asking for his or her address, phone number or even social security number. I wanted their name to file a complaint. Anyway, after calling my boss, very hysterical, she told me to go back home to Atlanta and just work from home that week. I told him, "Just send me back home and put me in a hotel." He did honor the request of sending me home, but refused to put me in a hotel. I stayed in Phoenix airport from 10:25 pm to 8:55 am. I was humiliated.

Oh and then he had the nerve to tell me he understands my frustration. I told him I wasn't frustrated, I was pissed. I asked him how would he like it if someone lied on him and he was told he couldn't go to work for it. If I don't work, I don't get paid. I don't work around the corner. I work 3000 miles away from my home.

Everyone who knows me knows that when I get angry or someone talks down to me, I get really loud and sometimes my vocabulary can get very vulgar. That didn't happen when that flight attendant harassed me and pointed her index finger in my face as if I were a child. Jesus Christ lived in me that night. I was very humble and I cried when US Airways humiliated me and made me feel that I had no voice and I couldn't tell their employee that she was in fact bothering me.

I am a very smart, educated African woman. I take this traveling risk every week for my family. My 2 boys, 14 and 16, look up to me and tell me they are proud that I am their mother. I teach them to avoid situation like this. However, I also teach them they have a voice and no one should take that away from them especially when they are right. My rights were violated that night. Now I am so afraid to say one thing to these flight attendants because of that incident. I filed a complaint with US Airways on Monday, 05/06/2013. I received an acknowledge email saying they would respond to me in 2-3 business days. Today is Monday and there is not even an email, text messages, Facebook message or phone call.

I called their customer services today and was told that they don't handle complaints and they have no way of getting in contact with that department and I would just have to send a follow-up email to the complaint department. I did receive a call from the customer relation department (Andy) today, 05/14/2013, who basically said in a nutshell the complaint will be filed. Nothing else will be done and I am not guaranteed I will get my refund or an apology letter. I want an apology letter for being harassed, humiliated, embarrassed, for me not getting paid for Monday, for the ticket I paid $576, for violating my civil rights altogether. My job will not reimburse me back my money because I didn't come to work that week. She didn't know what I was going through that day. Her job was to make sure the cabin is secured and the passengers are comfortable, not to harass them.

The email I received from customer relations department basically says: "According to the Federal Aviation Regulations under our Contract of Carriage, we will deny boarding to any passenger who may pose a threat to the comfort and/or safety of other passengers or employees." I wasn't a threat and I wasn't loud. I felt threatened by her actions especially when she put her index finger in my face. I never saw the pilot nor did he come and talk to me to hear my side. He just took her word like everyone else in US Airways is doing and never once addressed with the customer. I mean, I guess it's their word against mine. Thanks for listening and I am praying some type of justice can be done.

The people on the ground could not have cared less. I had to insist on a voucher to pay for my overnight hotel room. AA also gave me vouchers for supper and breakfast. No additional compensation was provided. My impression of the AA personnel is that they are so beaten down by company problems that they have basically given up. I was not treated well by this airline. I hope the merger with U.S. Air is disallowed. AA should not be allowed to become larger. Of course, I am probably stuck with more AA trips because Raleigh is a major AA hub. Nevertheless, I have bad feelings about this airline and in the future, I will avoid it whenever I have a choice.

First, I dialed the 1800 number to let them know not to let my dad board the plane. They did not know how to do it. Then I got transferred to AA At Bogota's airport. I explained what had just happened and let them know to please not to let my dad board that plane. It was still 7:15am or so. They said that line was only for tickets and that they needed to transfer me to a supervisor. Before that, they transferred me to three different representatives. None would do anything. It was almost 8 and my uncle made it back to the airport to receive the news that they let my dad board because no one called to notify. I called AA for a whole hour and your customer service team does not know how to proceed to any situation. They do not know anything or who to go to. I would recommend you to assign roles to your employees and properly train them whenever we, customers, need them.

While my dad was flying to Miami, I rushed to the airport to get him another ticket, maybe at a discounted price because it was a calamity. Then I reached to the AA counter at Miami International. These employees are the worst. They do not have a manager or supervisor to talk to. I explained the whole thing but they did not care. They offered me a round trip ticket for $1,800 and they pretty much said take it or leave it. When my dad arrived, I explained to him the whole ordeal. We then searched for a flight and found Jet Blue for $800. AA, learn from the other airlines such as United!

My flight was leaving in minutes and was told to rush to the AA counter to rectify the issue. I ran with luggage in hand and when I got there, they were closed. This was on Sunday at 3PM, with an airport full of people. I ran back and the lovely LAN rep understood my frustration and put me on standby flight, which turned out to be the next flight (4 hours later). I was exhausted and had nothing in me to make a complaint. My wife made the initial complaint for me via website. She heard nothing. She called and asked for customer retention. She was told there wasn't one. She asked to speak with a supervisor and was told it was too early to speak with one. She asked if there was a phone number for customer retention and was told there was one, but that they don't take incoming calls. What! What planet are you from?

I then arrived to the AA headquarters in Santiago and explained my ordeal. The lady with a snooty look thought that by printing the web page link and 1-800 phone number for complaints would resolve the whole thing and would get me out of her office. She was wrong. I told her that a web complaint had been done 10 days ago. That's when the infamous line, "There is nothing I can do" began playing like a broken record. She told me that a direct office for complaints didn't exist and that she was only a ticket salesperson, and not a customer service rep. I refused to leave without an answer. All of a sudden her job title changes and begins to dial phone numbers. 3 minutes later, I heard her on the phone talking with the customer retention center in the US. Wow, thought there wasn't one and thought they didn't take incoming calls.

I got on the phone and explained the story once again. Cecil told me, "There is nothing I can do." I told her that I would like to be upgraded to business class for my trip back. Cecil told me that she would agree but didn't have the power to do it. Even if she did, she doesn't know if seats were available. She then offered to make me an AA advantage customer and give me 1,000 miles. Oh, that's genius! "No, thank you" I said. Cecil then said she would check the seating for my flight. Thought she said she didn't have access. She said there wasn't a seat and that was that.

I lost two days of my vacation flying and put on standby, but the worst is I didn't make my family reunion. I was lied to a number of times and when given the chance to fix the problem, they failed miserably. Worst customer experience I've ever encountered and will never be an AA customer again.

A flight attendant told us there was no safety issue, but that we had to return for a "legal issue". Upon deplaning, I asked for an assurance that we would be able to make our connecting flight from Oahu to the big island that night, as we had a rental car and a great room waiting and a helicopter tour the next morning. I was assured we were already transferred to a later island hop that night.

When we landed in Oahu, they told us we barely had time to make the connection, and I ran ahead of the others who were also "booked" for the island hop, running through the airport to make the gate for the hop to ask them to wait for the whole group. We were told that US Airways never communicated our booking to them, and they closed the door and the flight took off.

Thanks to the 4-hour Phoenix-to-Phoenix delay and their inability to follow through with their commitment to book us on the right flight, our entire first day of our anniversary trip was wasted and miserable. We were stranded on the wrong island, put up in a lousy room with no car and no luggage, and given "meal tickets" we could not even use because we landed so late and would have to leave too early the next morning. I've flown extensively for business, missed last-chance connections before, and had luggage temporarily lost, but never had problems with such far-reaching consequences as this fiasco.

US Airways didn't even apologize for their absolute incompetence, let alone offer any compensation for what we missed. The next time a travel agent tries to book us on US Airways, we will tell them no way and recount this story!

As soon as I boarded the plane, she followed behind me to start bullying me. I was quite shocked to see her and tried to ignore her but she would not leave me alone. Again, I told her that I do not want to engage in any further conversation with her and wish to be left alone. She then proceeded to tell me that she can throw me off the plane anytime she wants to. I even went to her co-worker, another flight attendant, to report the situation. Her colleague told me that she is well-known for having a strong personality and loves drama. There's no winning with her and that I should just pick my battles. This was puzzling to me because for some reason, she was determined to pick a fight and I simply just want to be left alone and not to be engaged in any more conversations with her.

I really didn't know what else to do. I cannot even choose to be left alone. After I reported the situation to her colleague, I returned to my seat and started reading. The same flight attendant again came to my seat. She simply cannot let go of whatever happened earlier at the TSA security checkpoint. I figured if I just ignore her and not talk to her, she’ll leave me alone, but that didn’t work. She then proceeded to tell me that the captain needs to speak to me and that I have to follow her, which I did. The captain never had any intention to listen to me and told me that if I don't immediately apologize to her, they will throw me off the flight. Apologize?! She’s the one who won’t leave me alone. She’s the one who can’t stop bullying me and kept coming to my seat over and over again to me trying to start inflammatory comments and conversation.

I just want to be left alone, read my book and forget about it. She and the captain both also demanded that in order for me to stay on the flight, I cannot talk to any other passengers on the flight either. Because several bystanders who witnessed the bullying were sympathetic to me and upset by the situation and was trying to comfort me. I was on my way to a medical conference and I couldn't afford to delay my flight. In order to stay on the flight, I apologized, not sure for what. I guess for requesting to be left alone. This is the most outrageous and disturbing situation I’ve ever experienced. I am a surgeon and a clinical assistant professor at a major University Medical Center and my husband is actually a pilot. Although my English is not perfect, I believe that I have enough education and common sense to know what is appropriate conduct on an airplane.

Because she was upset with me for whatever reason before the flight, she was set out for revenge and retaliation during the flight abusing her power as a crew member. I believe both the flight attendant and the captain of this flight abused their power and privilege and I was harassed and threatened unnecessarily. I also believe this is racially motivated since they talked to me as if I do not understand English. I have filed formal complaints with both AA corporate office and DOT but have not heard back from AA as of yet. I sincerely hope AA takes this seriously to prevent this from happening again.

American Airways have told me they will refund but the money has not yet been paid back to me. They have, however, given me $150 in travel vouchers (which after this experience I will never use). No one at AA responds to written or emailed complaints. The wait to talk to a representative on the phone (even when I had a recorded issue, a contact name and a case number) is always more than one hour. I travel frequently and have never received such appalling customer service from any other airline. Basically, AA has stolen money from me and despite several discussions when the representative conceded that we are owed money, no refund has been processed.

My complaint begins with the fact that our seats were literally eight to ten inches from the seats in front of us. In fact, I was unable to fully lower my tray table due to the closeness. Now I admit that I am a big man. However, I have flown a variety of airlines many, many times and enjoy A1 status with Southwest Airlines, so I know when something is wrong with the seating. I immediately began looking at other passengers and their seating conditions and quickly concluded that seats D, E & F in Row 7 on this flight on this Boeing 757 were not the same as the other coach seats on the plane. I confirmed my conclusion on the flight back to Phoenix from Honolulu which was also on a Boeing 757.

Moments after we took our seats, a flight attendant approached us and apologized for the conditions in which we were going to have to endure. He stated, "I feel so bad for the people who have to sit in these seats; they're awful." The very kind attendant later bought my wife and me a cocktail to help ease our discomfort. He also suggested we contact Customer Relations to lodge a complaint. Contacting US Airways Customer Relations is where my real anger and dissatisfaction begins.

My complaint with US Airways is that my wife and I were treated unfairly, first, by not warning us beforehand that our seats were unusually cramped and were unlike the other coach seats. Second, they were not discounted seats. We paid the exact same for our seats as other coach passengers, except, of course, for the exit row seats. Exit row seats are premium seats that are more expensive. That is the essence of my discontent.

If US Airways charges a premium for exit row seats because of the additional legroom, then shouldn't they in turn discount seats with no legroom? My wife and I did not enjoy the same comfort as the persons in coach seats in front of us, or coach seats next to us, or coach seats anywhere else on the plane for that matter. We were cheated. Our seats were not the same, or even comparable.

So I lodged a complaint with US Airways and what I received in return was a form letter from Ms. ** essentially thanking me for highlighting this condition along with a promise to provide a more comfortable flight next time. In other words, "US Airways has learned a lesson at the expense of our discomfort. Thank you very much," but offered nothing in return, not even a voucher (which we would've never used) for our discomfort.

I responded to Ms. ** form letter with a letter of my own and basically said that she has insulted me and their response was unsatisfactory. Then, a few days later, I received another letter. This time it was from Ms. **. What happened to Ms. **? Who knows? Ms. ** essentially stated the same rhetoric: "We're really sorry, but you're still out of luck." So, I responded again. But this time, I sent the photo I captured with my phone showing the seat in row 6 (the row in front of us) just inches away from my wife's face. I also included in my letter a request for a ten percent refund on our seats. I then received a third letter from US Airways. This time, however, it was from Ms. **. What happened to the other two persons I was dealing with? I have no idea. Ms. ** responded with the same cold uncaring monotone response, "Sorry, sir," blah, blah, blah, "Thank you again for helping us ..."

So I did some research. My first stop was the Better Business Bureau (BBB) and what I found is almost surreal. First, US Airways is not accredited with the BBB, not a real big deal. Second, US Airways has had 1442 complaints lodged in the past 36 months. That's an average of 40 complaints per month! Third, and the most shocking of all, is that US Airways stands alone as the only national airline with 100 or more complaints within the past 36 months, the only airline! No other airlines even come close!

My recommendation is to stay far away from this carrier. They will treat you like dirt and then kick you when you complain. They cheat their customers and don't care about the consequences. Perhaps US Airways would consider teaching construction bricks how to type. Then, they could replace their Customer Relations persons with the newly educated construction bricks. The money they would save could be used to satisfy irate customers such as me. After all, dealing with the US Airways Customer Relations was kind of like the response one would get from construction bricks.

We ended up booking a flight with AirTran who acted horrified with what we had been through and worked diligently to help us at a discounted price for our trouble with another airline. Pathetic, no compassion, and borderline evil are terms I would use for this airline and I feel as if my hard-earned money has been stolen from me. I will also be contacting consumer reports and the Better Business Bureau to file a complaint. I will also be telling anyone and everyone I know to fly AirTran Airways and avoid US Airways at all cost! The Internet site would not allow me to email this complaint. It's just bad all the way around!

I have sent several messages to US Air complaining about this, but their customer relations dept kept telling me that the only reason for the delay was weather related. They even told me that the tail number on the aircraft used for the flight was the original aircraft. While I totally commend the flight crew for refusing to fly an unfit aircraft, I am worried that US Air is fudging its reports on aircraft service issues just so that its statistics are not affected and it can blame the weather instead of mechanical problems.

The second incident occurred on Mar. 2, 2013 with their flight 2219. All passengers had boarded the aircraft; the flight crew had shut the doors; the plane was pushed back; and the captain had started the engines. But instead of moving down to the runway, we turned and headed back to the gate. The captain announced that there was a small problem with the aircraft's on-board deicing equipment, but she had called maintenance and hoped that they could fix the problem within the hour. Even gave passengers the option of staying on the aircraft or de-boarding. Once back at the gate, they requested all passengers to leave the aircraft. After the repair person had started looking at that problem, it was deemed too difficult for him to repair at the gate and so US Air cancelled the flight. We had to find a hotel since the next available flight was the next morning.

When I complained to US Air about this incident, they once again told me that this again was weather related! And the customer relations person who called me told me that aircraft do not have on-board deicing equipment. It is all done by spraying deicer from a truck. So now I have two incidents where we have unfit aircraft, but where US Air is trying to hide behind weather excuses. Is this the tip of the iceberg? And is US Air trying to hide its unfit aircraft behind questionable weather? Once again I commend their aircrews for refusing to fly an aircraft that is not safe. Thank you.

They were rude to me, the customer. This was just unbelievable. I've been a customer service representative for more that 10 years in the Hospitality Industry and I thought that "The customer is always right," but George, the supervisor in LAX, doesn't know that yet. It seemed like he was feeling good while making me feel like the liar and the troublemaker. I was not taken care of properly.

I can understand that they don't have enough flights to accommodate everyone, but for me, customer service is more important. I can tell you that they don't have basic customer service skills, and Supervisor George was the worst. I cried because I was thinking that he was going to take care of me, but he made feel helpless. He thought I was crying because I didn't want to wait for a flight, but I was really waiting for my delay but no, it was for his behavior towards me.

Sorry, but I tried to ask another agent for his superior, and she told me that he doesn't have any superior and he saw me. He called the agent to know what I said. I heard because I went directly with him to ask his name, and again he was rude when I asked his name; no last names, I understand. Hopefully, somebody could do something about it. Oh! I never asked for anything about all the inconvenience and even a thing about it.

I took the destroyed bag to LAS AA baggage service and was told you won't take the bag. Why didn't they tell me that at LAX? A wasted trip to the airport. Why was I told you would fix it at LAX and you would not fix it at LAS. Two staff members examined the bag at LAX, so I thought they were following your rules. I did what they told me to do, only to get turned away in Las Vegas. Awful experience. I was sick on the toilet for two days after eating nothing but the food provided by this airline.

After the airplane doors were closed, I approached the stewardess and requested a blanket. She replied that she didn't have any and when I pointed to some that were left on the seats of the semi-empty business cabin, she rudely replied that those were not for main cabin passengers. She mentioned that she didn't have enough to give to all remaining passengers and I replied, "They're not all sick nor did anyone else request," to which she replied, rudely again, that this was the policy and that I was welcome to take her name and file a complaint.

It seemed that she was proud to follow a policy, if it even exists, not realizing that in order to serve passengers in the best possible way, one must be able to find the exception to to the rule. After all, how insensitive can you be not allowing a small miserable blanket that could have meant so much for a sick person traveling alone for three hours?!

So, I called back and told this automated recording that I want to book a flight and no, I don't want to use my Dividend Miles. I am immediately connected to a reservationist. She says she is unaware of the two tickets to HI and that she can find one seat going out to HI in August 2013, for 60,000 Dividend Miles but there is no schedule for a return trip and she can't book it for me, because the airline doesn't recommend this practice unless I want to pay the full price for the ticket. She further stated that the companion ticket cannot be used for HI. But if I want to buy two tickets, there are plenty of seats. I called the credit card company. They offered me some added bonus miles. Wow, they are good for nothing! Buyer beware. The flight attendants get bonuses for selling these cards and are willing to tell white lies to sell the cards. US Airways is a rip off and so is this card.

I was told that she was being unreasonable and could I just place my seat forward. What? That was the extent of their involvement. The woman continued to periodically kick my seat despite moving it forward. She only stopped when she fell asleep (glad someone could). I realize now that I should have filed an inflight complaint and notified TSA for the assault and battery I suffered. This woman was able to act offensively and rudely only for me to be treated like I was in the wrong. This was a situation that could have gotten out of control had she tried this with someone else.

I contacted US Airways to see if they would be willing to compensate me in any way for my suffering. I was not asking for money or even a free flight - just something. I was told that there was no reason to be compensated, as this was not a compensatable issue. I guess passenger safety is certainly not a concern of US Airways.

Dividend MIles Members (as I am) as well as all passengers need to be aware of this. If something like this should happen to you, be sure to file an inflight complaint and contact a TSA agent to file a formal complaint. Don't believe that the airlines are concerned about you and your safety. They are not. They are only concerned about profits. This is an example of where doing the right thing did not get acknowledged. Last thing I recall is that I paid for my seat 10 months in advance and have the right to place my seat back like everyone else.

This advance knowledge meant that even if the flight was unable to speed up and arrive at its destination on time, which was not an option because of the jet stream, that's out of the airline's jurisdiction, no question there, there were about nine hours in which to plan ahead so that the passengers who had to catch a connecting flight could be briefed on what to do and where to go. Given that the flight from Philadelphia to San Francisco was the same flight number, we can reasonably assume that a large number of passengers on that flight had an interest in making a connection on time that day. No such briefing occurred during the flight. We ended up arriving over an hour late. Our scheduled landing time at KPHL was 03:37pm EST and our actual landing time was 04:38pm EST.

Again, I understand that weather delays are not the airline's fault, so I could have lived with that delay. How the airline reacts to such a delay, however, makes all the difference in the world to me. When we debarked the airplane, there was only one US Airways employee at the gate. She had a huge pile of tickets and informed us that if we didn't make our flight, we could have another ticket for a new routing. Now, there were 296 passengers on the plane and I estimate that at least half of them had to get a new ticket. It takes an extremely long time for a single person to give out a hundred tickets to a mass of confused passengers with a lot of questions, most of which could have been answered on the plane with a simple announcement. That process added a lot of completely unnecessary time to my already pretty substantial delay.

Next, I had to get my checked bag, check it back in, go through immigration, a separate passport control and a TSA security screening, and all of that in less than an hour. I know this is pretty much out of the airline's control as well, but all the flight's passengers still had to wait in the same line as the relaxed passengers who had more than just forty-five minutes to catch their plane. Naturally, I missed my flights (Us Airways 709 to San Francisco and then United Airlines 522 to Portland). I didn't think this would be a big deal. I figured I'd just go to one of the many US Airways ticket counters and get a new connection to Portland. Three times I was told to go from Terminal A to B or vice versa to a specific ticket counter. The airport in Philadelphia is pretty big so I was running around for a good forty minutes before I finally spotted a help desk.

The employee there gave me two new tickets, after having to ask her supervisor how to change my route, with my new route being Phoenix-Portland on flights 1193 and 93 with your airline. I arrived at gate B11, which was on the other side of the airport again, just in time to listen to an announcement that the flight to Phoenix was delayed as well. Again, weather delays happen but almost two hours? The scheduled time was 07:55pm EST and the actual take off time was 09:17pm EST. Had I been two hours late in arriving at Phoenix, I would have obviously missed my connection to Portland, so I tried to go to the ticket counter at that gate and get help. Tried to, being the key phrase here, because despite there being about twenty five passengers in line trying to get new tickets there was only one employee at the counter. It took about thirty five minutes for her to help the first customer. It was about 7:30pm Philadelphia time when it was my turn.

Once again, the lady at the ticket counter didn't really know how to use the computer to the point where it took her about five minutes to pull up my reservation. I was then informed that all flights to Portland for that evening were full and my next chance would be at 7:00pm the next day. Not 7:00am, mind you, but 7:00pm. Astonished, I asked whether there were any other options, maybe with another airline. I was informed, sadly, that all the flights were completely booked. I inquired as to the availability of hotels in the local area, since it seemed that due to your airline's ineptitude I would be stuck in Philadelphia for the evening. Your employee told me that US Airways does not pay for hotels in these scenarios. This was the point at which I started to get really angry. Not only did I receive minimal help during my ordeal, I was now supposed to pay for the effects of the delay.

In all my time traveling, I had never encountered such a policy. I went to a new desk in the other terminal in an attempt to find someone more helpful and waited in another lengthy line. When it was finally my turn, I had waited so long that I was able to search for other flights going to Portland on my smart phone. It took the employee at the desk ten minutes and the help of her supervisor to pull up my reservation, and again I was informed that my best chance would be a flight the next day at 7:00pm. I suggested a few flights to Portland I found on my phone and the employee started to get frustrated and told me in no uncertain terms that she checked everything and there was absolutely no way I would make it to Portland. Finally, she said that I could fly to Seattle that evening if I wanted to. Seattle is a lot closer to Portland than Philadelphia, so I agreed. After only fifteen minutes of furious typing, I had my ticket to Seattle on US Airways flight 1541.

It was at this point that I asked what the plan was once I arrived in Seattle, Washington. I was told that that was not the airline's problem, as they had taken me as close to my destination as possible given the circumstances and that company policy did not allow them to pay for a train, cab or flight fares to my ultimate destination of Portland, Oregon. They still would not cover the expense of a hotel, even though my flight arrived at 11:07pm. This was simply unbelievable. I am twenty four and I live on my own so I can take care of myself, but for example, there was a really nice older gentleman in the queue behind me who had a brain injury and he was clearly confused. I am concerned about a company that thinks it is acceptable to send someone to a different city and just tell them that they are on their own when they arrive. The same sentiment applies to people traveling with young children.

Thankfully, I have an awesome girlfriend who drove all the way from Portland to Seattle, a drive which takes about three and a half hours and picked me up. So, not only did I arrive in a different city, I had to drive three and a half hours back at my own expense. I think we can all agree that that is the last thing anyone needs after a twenty four hour long trip. I paid $1,500 for my tickets and I did not get the service I paid for, not even close. To add insult to injury, when I debarked the plane in Seattle, I asked the US Airways employee at the gate where my bag was. She had no idea and could not locate my bags in the system. When I asked her what to do, she told me straight up she had no idea. The next day, after a three and a half hour drive back to Portland, I tried to figure out where my bags were. Your website has a tracking system for lost bags detailing how I can track my luggage: "You can use your file number (ex: PHLUS00000012)."

I still, to this day, have no idea how to figure out what my file number was. After searching on the internet, I finally found a phone number, where one can elect to leave a message on an answering machine and get a call back. In the period of three hours, I left three messages, which to this day are unanswered. I figured that since I only missed my flight by a hair, my bags probably went my original route (PHL-SFC-PDX), so I called the airport directly only to get the same automated number from the help desk. I am so thankful that my flight from SFC to PDX was operated by United Airways because it only took me about twenty seconds to find their lost luggage number, call and have an agent tell me that they had immediately located my bags. The agent took my address and had a representative deliver my bag to my front door in less than an hour.

In summary, I know that it is not the airline's fault about the initial weather related delay. I also know that the airline is supposed to know about their own schedule and should be able to deal with problems like these when they occur. Not once in my many interactions with US Airways employees did I have the feeling that they were there to help me. The customer service attitude was one of hurried apathy. Perhaps, this attitude arose from a general lack of training concerning normal operating procedures. The recurring theme of this trip was frustration and helplessness. It is just shocking that such a prestigious airline would have such abysmal customer service. I don't really expect much from this email, I will send this to a few customer service websites and post it on a few forums.

I don't even expect you to reimburse me for the $50 I had to spend on gas money. This will be the last time I fly with US Airways. There are plenty of other airlines out there who hopefully have far superior customer service for a similar price, not that that would be very hard to accomplish.

My ultimate destination was about halfway between PHL and BWI. I don't care which one I go to. Either way, it's the same hour and a half drive. So there are seats on the plane, but I can't have one because there is another flight scheduled to BWI. I finally arrived at my ultimate destination at 2:45 am. This is how AA treats a multi-year platinum flyer who has accumulated 1,902,000 miles. A complaint to customer service did not receive a reply.

My travel partner and I have been looking forward to getting way from the winter weather in Indiana and spending time with our friends in St. Maarten and no amount of compensation will replace my lost vacation time. As a frequent flyer traveler of over thirty years, I find the action today distasteful and reprehensible. Please review the US Airways’ policy below and respond with compensation which is in compliance with your policy. The respect of your reply and corrective action is anticipated.

International flights: "If the passenger's arrival at his or her final destination is greater than one hour but less than four hours past their original scheduled arrival, involuntary compensation is 200 percent of the sum of the values of the remaining flight coupons of the ticket to the next stopover, but not to exceed $650. If the passenger's arrival at their final destination is four hours or more past their original scheduled arrival, involuntary compensation is 400 percent of the sum of the values of the remaining flight coupons of the ticket to the next stopover, but not to exceed $1,300." I am a disgruntled and very unhappy passenger.

We had assigned seating and waited in line like everyone else. A week later in the hotel room after opening my bank statement online, I saw these charges. I was baffled. Long story short, it took me three (3) weeks to even find out what these charges were for. Forty two dollars had been charged on my card for something I not only asked for, but never got. I was livid. I called the airline after I got home only to find out that any agent or even manager answering the phones at the airport do not have the authorization to help you and could never get an authorization to refund a customer. My only option was to send an email to their complaint department. What? Then, the horror of what happened really set in when I got online and googled the airline. On one site nearly 500 of the 600 posts were solid, complaints and terrible stories of many, many other flyers who had similar experiences. Many were about money and many were about the appalling and rude behavior of the employees and flight attendants.

After 6 weeks of sending emails, the airline replied through an email as well stating: “Thank you for contacting the Passenger Refunds Department. Our audit reveals a refund is not due in this case, as the Preferred Access charges purchased at the kiosk are non-refundable fees. We regret any misunderstanding you may have had in this matter.” Misunderstandings? Your agent charged additional fees that he did on his own without consent. So, I sent this email back: You can’t tell me that a fee I didn't ask for or receive is non-refundable. That money was stolen from me by the agent who took it upon himself to charge me this. How dare you tell me nothing will be done? A copy of this email will go on the US Airways site where hundreds of bad reviews are posted. Another copy is going to the attorney handling the class action lawsuit against you. Any other company would have refunded fees charged frivolously by an airport agent to a customer’s credit card without consent with just one phone call. No one can even call you. Nothing is available.

In all my years, I have never ever heard of such lousy inexcusable behavior where someone’s credit cards can be charged whatever the airline wants. You figure people won’t and can’t sue over small amounts of money but you all need to go online and look at how this airline is presented. One person may not sue, but an entire group represented by a class action attorney can. Your agent took advantage of a young woman traveling for cancer treatment. You have countless posts of horrible treatment and rudeness by employees and flight attendants. You've already recently had legal trouble and now more is on the way from cases similar to mine. Good luck with all this, and this attorney will eventually get my money back for me and the airline will hopefully and finally go down. Shame on all of you.

This was a reply by yet a different person: Thank you for your most recent email. I’m sorry if you didn't receive the original response sent from our Refunds Department. I show that they responded to your refund request earlier today. I've copied their response to you below. Also, please be advised that local Airport Authorities employ Skycaps for the convenience of curbside check-in. A fee of $2 per bag is charged by ** when this service is used. This fee is clearly posted upon entering the stanchions while waiting for assistance. In addition, the Preferred Access fee allows for a faster, more convenient airport experience. With Preferred Access, US Airways’ passengers can sail through security and be among the first to board their flight. We sell Preferred Access by direction and the cost varies based on flight length, destination and time of day. There are some restrictions as detailed in the terms and conditions on our website. Per the terms and conditions of Preferred Access, the service is non-refundable once used. Again, thanks for giving us this opportunity to address your concerns. We realize you have a choice when flying and we thank you for choosing US Airways.

The last statement in that last email really angered me. "Again, thanks for giving us this opportunity to address your concerns. We realize you have a choice when flying and we thank you for choosing US Airways." No, I was not given a choice. The money (fee) was charged to my credit card without my knowledge or consent. I am told this is a non-refundable charge when I didn't even ask for it. So apparently, an agent can charge you whatever he wants and when you complain, you’re told it's non-refundable by the agent who spent your money for you. This is so incredible it just boggles the mind. This airline needs to be closed. They should not be in business whatsoever. I will do whatever I can to get a class action lawsuit going against them. They were recently sanctioned for not having a place where customers could reach them for problems or solutions. No kidding. Really?

One of their employees even posted a statement saying that many, many workers were laid off and there's not enough help to go around. Well, I heard from them and they could have cared less about what I had to say. An airline that keeps charging additional fees without the customer’s consent will make a ton of money that way, but will go down eventually when they are sued backwards and sideways. I will be there watching and I want my $42 back.

I spent 9 hours thinking about the earwig. I could not sleep or eat at all and they made me feel I don't have the right to complain; that I was the only one in thousands of salads who complained about it? I am sorry, but I think it's my right to do that. And after that I got only 5,000 points? Not even a sorry? The airline company should remember that I have choices. They have competitions. 5,000 points is not enough anymore. I want them to do more about it. Show me that you care about my business with you.

At that moment, I experienced the most humiliating situation I have lived in my whole life. From the counter, through the airport’s loudspeakers, one gentleman requested us to leave that queue. As my kids were having difficulties to carry their hand luggage, I asked him to give us one minute to sort out the situation. At this moment, this American Airlines’ employee, a very tall and big man, came towards me and my family and started yelling and gesticulating at us in front of the 200 other customers that were boarding that same Boeing 777!

I was so surprised with such violent and needless attitude of an AA employee towards me and my family that I couldn't understand what he was saying in English, but it was clear to me that he was trying to humiliate me in front of my wife and kids. I entered a state of shock! What was going on? Who was that man yelling at me in front of my family? My kids couldn't understand what he was saying in English, but it was clear to them that that man was threatening his father, and then they started crying. I was really flabbergasted with that man’s attitude and I couldn't say a word. I just froze. I couldn't understand such violent attitude from an American Airlines’ employee towards me and my family. He continued shouting and gesticulating, turned his back on us and returned to his counter.

I wondered where did that man learn those torture techniques, as this is how I felt whilst he was shouting and humiliating me. What kind of background he grew up in to think he could treat people in such a horrible way? Who gave him the right to speak to me in that way? American Airlines? The US Government? Feeling humiliated in front of 200 people, I tried to calm my kids down and made the decision to inform AA of what happened. When the Platinum customers were called to board the plane, I had a pen and paper in my hands and I asked the person collecting the boarding passes to give me the name of the man that yelled at me. She called him to the gate and I asked him to write down his name and staff number, as I was going to file a complaint about the way he treated us.

At this moment he lost control! He took his ID, put it a few inches from my face and told me to write down myself the information I was requesting. I could see that his name was **! After he saw me writing down his name, he pulled my boarding pass from my hand and walked away from me. But there is more to come, and you will be surprised with Mr. **’s attitude a moment later. He had just walked two steps away, and then he turned back to me. And with his finger in my face, he said out loud in front of all the other passengers: “You are causing problems here and you will cause problems on board. I will speak to the Captain and request him to remove you from the plane!” What? I thought to myself. I ask the employee’s name to write a report and he turns on me, with his finger in my face and threatens me, in front of my wife and kids? I honestly felt he would point a gun at me had he had one or physically assault me! He treated me like I had no rights, like a dictator would treat his detractors!

After this, he returned to his counter with my boarding pass in hand and frantically typed on his keyboard, looking at me with anger, while I boarded the plane with my kids. Needless to say, that my 3 kids boarded the plane in tears and stayed traumatized for a long time, because they were scared that that American Airlines employee would hurt or harm his father. As we were seated in the first rows in Economy, we could observe Mr. ** boarding the plane and entering the cockpit. After this, my kids cried even more. They only calmed down a little after a flight attendant that spoke Portuguese and witnessed the situation, approached us to apologize for what just happened.

If this is the way American Airlines treats their Platinum customers (whom you call ‘elite group’), I wonder how a customer that only buys one ticket a year is treated. I already hired a lawyer, and collected the testimony of 3 other customers that witnessed the whole situation. I will sue your company to make sure no one else is mistreated the way I was. You can be sure your legal department will hear from me and my lawyer! The humiliation me and my family were exposed by this American Airlines’ employee will stay in our memories forever. With employees like this working for you, AA runs a serious risk of ending up like Pan Am.

I hate American. I want them to go bankrupt. They have absolutely no empathy for human conditions. All they care about is making money or well staying afloat, which they won't - mark my words. All airlines are giving us money back or letting us reserve flight for up to a year except this useless American airline. They don’t deserve any business if they have no care for human conditions.

We were about two hours in to our flight, and had just begun crossing the Atlantic Ocean when some passengers had said that they had smelled smoke coming from the rear of the airplane. I also noticed some of the flight crew taking the fire extinguishers with them to the rear of the plane. In addition, the captain had come out to investigate the situation. Apparently, there was an electrical issue and the threat of a fire from the ovens at the rear galley of the plane. The captain had decided that he would prefer to make an emergency landing in Halifax rather than try and fly across the Atlantic. Unfortunately, the Halifax airport had the only runway that could accommodate our plane taken out of service due to some maintenance from severe rains. We had to make our way about an hour and a half further to Moncton, New Brunswick. We landed there about 1:30 am, and surrounded by fire trucks, our plane was escorted as close to the terminal as possible. Firemen did come on board the plane and investigate the fire hazard.

In thinking about fire hazard such as this, had it not been detected sooner, or had it progressed to a more serious danger, it could have resulted in dire consequences to such a large plane, filled with passengers and fully fueled up for a 12-hour flight across the Atlantic Ocean. A paramedic crew also had to come on board to attend to a passenger that was experiencing chest pains, no doubt due to the stress of the situation of this emergency landing. He was removed from the plane and taken to a hospital. Unfortunately for the rest of the passengers, we could not get off the aircraft for over six and a half hours. There were no customs agents available so we had to stay aboard the plane, with no hot food, and limited provisions in tight cramped quarters.

Once we did get off the plane, we were stranded in the airport for eight hours. There was no place for us to go but to be in the airport in a small room, with uncomfortable folding chairs to sit on, or a hard floor to lie on and try to get some sleep. The Red Cross was brought in to provide us with blankets, toiletries, food, and other provisions to try and make us comfortable.

After eight hours in the airport with sketchy information on the plans to continue our travels, we were brought back to Philadelphia, where we were given alternative modes of transportation to try and reach our final destination. I was given tickets that required me to delay my trip an additional day, fly to Atlanta, GA the next day, and then on a Delta Airlines flight to Tel Aviv, arriving Thursday rather than Tuesday as originally scheduled.

At this point, I had already lost one day of my limited vacation. I had to pay $150 for one night rental on an apartment I had not even stayed in yet, and I had been traveling for over 36 hours with limited sleep, and was now being asked to add one more day on to my travels. I had asked to be placed on a flight that evening since I did not want to incur one more day of travel detracting from the vacation I had already lost. A manager in Philadelphia, Eric **, was very helpful, and was able to get us on a flight that evening, or rather two hours from the time we arrived back in Philadelphia.

When we had arrived at the gate, the gate agent had placed us in the row just in front of the bathroom. We had gone from having bulkhead seats with a little extra leg room, to having to endure listening to the passengers as they entered the bathroom, and heard the flushing of the toilets. To make matters worse, of the four seats we had been issued, two did not have the sound system operational, and therefore we had to endure an almost 12-hour flight without the benefit of being able to use the entertainment system on the plane. And for someone who has a difficult time sleeping on airplanes, this was very hard to endure.

Upon our return to Philadelphia, when we were handed our alternate travel arrangements, we were given a copy of the US Airways Passenger Rights in the Event of Flight Delay, Cancellation, Downgrade in Class of Service, or Denied Boarding for Flights to/from the State of Israel. In this document, it clearly stated that monetary compensation in the amount of 3,000 NIS was to be awarded per passenger which equates to about $800 per passenger. In filing my complaint with US Airways, we were told we would get Travel Vouchers in that same amount not the monetary compensation that was stated in the letter they had given us. We want money as promised, not the vouchers that an Executive Committee decided they would award, since we are not likely going to travel within the next year, nor are we very likely to travel US Airways again based on this.

I haven't discussed how rude the flight crew was toward passengers. They did not depart the plane with us when we did.

My heartbroken son, who wanted to see mama tonight, and critical job meeting in the morning did not matter to the US Airways staff who were rude and unhelpful throughout the experience. I ended up having to spend the night in a third city and missing both work and seeing my child until noon. I am experiencing a hives outbreak from the anxiety and stress of this trip. I recommend that everyone avoid this airline. They are heartless and don't care how they treat paying customers. Seeing my child and a critical work meeting this morning; the monetary compensation provided, while twice what they offered.

I called 48 hours prior. I was asked what its size was, and I said 7 ounces. I was asked if I had a proper carrier, and was told I could not have aisle seats. I offered to fax paperwork from my psychiatrist, and they said that it was not needed, but to bring it. At check-in, it took a representative 11/2 hours to say no because she wasn't properly documented. Thus, I became so upset that I was ready for the psychiatric ward, but my sister-in-law made me board, leaving my bird 1200 miles away. I have recently moved from Indiana to Florida and was establishing all new doctors. I had a new psychiatrist and therapist, but didn't have the documents from Florida because I have just moved. Nothing I said helped. The people became rude, and I was so upset and confused; it was really horrible, but I did fly.

The 1st layover was from Indianapolis to Chicago, and I bawled the whole way. The airline did get my bag so I could take extra medicine; but I was so blurry-eyed that I couldn't find the right bottle, so I took a muscle relaxer - anything, just to get myself under control and slow my anxiety and crying. It has been 4 days and Annie is still in Indiana. I had an appointment right after the flight here in Florida which was why I was forced by my family to leave my bird, Annie, with them.

My doctor said that this was against the American Disabilities Act, and to make formal complaints to all. I am considering an attorney. I have not been in a psychiatric ward for 3 years and American Airlines almost pushed me back. All was so unexpected and I will not stop. I have no clue how to get Annie back to me. My income is approximately $600 a month in total. I never want anyone to suffer as I have and may God bless the young woman sitting next to me who was trying to calm me, and stayed with me at the Chicago Airport until boarding time. I don't believe I would have made it without a breakdown if it wasn't for her; a total stranger supporting me my turmoil, anxiety and almost hysterical crying.

I shall never fly with this airline and I intend for Annie to be with me A.S.A.P. I look at her cage with the perch empty and still feel everything. It is horrible to have an emotional and mental disability, and then be treated as if I had a disease. I pray no one else suffers, as I am still suffering today.

At 7:00 pm I received another call from my company to fly to Chicago. They buy the ticket. I contacted AA to find out where is my luggage. I get to speak to 5 different people and they hung up after 45 minutes on the phone. I was not rude at all. I attempted again and the second time I did get some results. I was told that they did not know where my bags are, so I had to call my company again and tell them that I was not going to make that flight because I don’t have my bags and tools. This was the second income I missed. And all I hear from you people is, “We are very sorry.” Sorry is not going to feed my family. What is wrong with you people? I have had some bad situations with your airline, but those are understandable. There is, however, no excuse for this **.

Flight 800 took off the first time and within an hour, we were told by the pilot that one of the engines had overheated and that we needed to turn around. The plane continued to fly for over an hour before we landed. Once we landed, the tarmac had ambulances and fire trucks waiting, which that in itself brought up concerns for my safety. We were told by a higher up source at US Airways that there had been a strong suggestion, because of concerns had been raised for our well-being, to put up the passengers in a hotel for the night were dismissed. We sat in the terminal for about seven hours and we're offered nothing more than a $10 food voucher that could not be used, for 5 hours, because the operating hours of the airport had not started therefore, nothing was open. There was a failed attempt to compensate that with chips and soda.

Flight 800 took off a second time after a long wait of seven hours. Within about 45 minutes, the pilot made announcement that the same issue was happening with the engine and we needed to return to Charlotte. He did, as the last time, mention that we would circle for about an hour or so to burn some fuel before we landed. We circled for over five hours in a plane with an overheated engine. When we landed, officials were awaiting with an attempt at offering some sort of apology. Logic finally set in and we were offered an option to be put up in a hotel. At the hotel, we were told that any food we consumed would be charged. It had not been arranged by the airline to compensate individuals who had not eaten for over seventeen hours prior to going to the hotel.

We called the number provided with the apology letter to book a new flight. We were put on flight 71 with Delta Airlines. The US Airways rep told us that the flight would embark at 10 o'clock in the evening, only to find out, when it was too late, that the rep left out the information that it was indeed leaving at 10 o'clock in the evening, not from Charlotte but Atlanta, which meant we had missed the connecting flight from Charlotte to Atlanta because of misinformation. That brought about a whole set of other issues because our nerves were shot and we feared getting in another US Airlines flight, which seemed to be our only option.

Hoping that our return flight 801 from Rio to Charlotte would be less chaotic, we again encountered a whole new set of issues. We had booked our flight months in advance and chose our seats when we booked but on our return flight, my travel companions and I were split in completely different seats and told by Amanda ** in Rio, who may I add was extremely unhelpful, that nothing could be done to rectify the situation. A few hours into the flight, the bathroom flooded and my friend's purse sitting on the floor in front of her was soaked with urine. They offered a voucher to be used with them as compensation and we politely declined it and are seeking monetary compensation and filing complaints with all the appropriate agencies. If someone out there was on the same flight, please contact me at **.

Extremely frustrating! I get to Reagan where the airport is freezing and my sweater is in my carry-on on its way to Charleston! I finally get home and get my bag from baggage claim and it is beat to death! I've had this bag for only a year and it has flown with me as a carry-on only. Now, it has black scuff/burn marks on the fabric, deep scratches on the corners and pit/indents on the wheels. I will think twice before booking with US Air again.

We were trapped at a location without even a TV to watch, a paid Wi-Fi internet provider and I couldn't even grab a sandwich or food to take with medications. The attendants were disrespectful. I felt trapped and concerned for my health and the safety of others. I felt I had a contract with their company and they didn’t keep up their end. I am truly disappointed in such poor service not just for myself but for the others that paid for a service that was not provided. No one seemed to care the inconvenience they had put in motion. This is the second flight with the airlines this has happened. Many passengers told horrific stories of their days.

You can understand my surprise, then, when I was detained and refused to let board during my transfer at Dallas-Forth Worth (DFW). What should have been a simple explanation of service animal when asked by your gate agent to place my dog in a carrier turned into a stressful, time-consuming ordeal where I was berated by American Airlines employees who were clearly unfamiliar with the laws and regulations surrounding airline travel with a service animal. I was told that my letter, dated November 2011, was not current. I was told that my service dog did not have a tag and therefore was not legitimate. I was told that my service dog was not wearing a vest and therefore was not appropriately identified. I was told that since my service animal was not noted in the flight manifest, which is clearly the fault of an American Airlines employee and not my own, that I would not be allowed to fly, despite having just stepped off another American Airlines flight from SAN. And I was told that my doctor would personally have to call the airline three days prior to my travel or I would not be allowed on the plane. Your representative even went so far as to say that I would not be allowed to take my return flight on Delta Airlines if I did not comply.

None of those requirements are stated anywhere in the A.C.A.A. or even, for that matter, in the section of the Americans with Disabilities Act concerning service animals, nor did I encounter the slightest bit of difficulty with Delta. This all began with the gate agent, who said she had to call an official during an early boarding call for Flight 1260, and continued long after all of the other passengers, including my girlfriend, had boarded. By the time I was finally allowed to board, I was nearly in tears. My service dog was visibly upset over my condition, and my girlfriend, having been unable to get answers from the flight stewards, was extremely anxious and ready to get off the plane for fear of leaving me. It was a nerve-wracking and wholly unnecessary and unacceptable situation for all of us.

American Airlines has completely lost my confidence. I should not have to worry about being harassed over a properly documented and legally allowable service dog that is necessary for my health and safety. Very clear and concise regulations have surrounded airline travel with a service animal for many years now, so there is no excuse for your employee's unfamiliarity with them or the treatment I received. It is my sincere hope that other disabled passengers have not had similar experiences when flying American Airlines. Please make sure your employees are first and foremost educated, do their jobs thoroughly and correctly, and handle situations with professionalism and courtesy in the future.

I received a letter in response, which I find absolutely infuriating that American Airlines' response is less of an apology than a continued accusation of wrongdoing on my part. I am extremely well versed in the A.D.A. and the A.C.A.A., as it is reasonable to assume from both my letter and the fact that I travel frequently with my service dog, so the implied allegation that my documentation was not provided in advance of the fight and in accordance with airline policies is asinine, insulting, and simply incorrect. Obviously, their employees at LAX did not follow procedure. It therefore is not too much of a stretch to think that perhaps the Special Assistance Coordinator with whom I spoke made a mistake, as well. American Airlines' apology, if you can even call it that, is not accepted. They cannot even properly acknowledge the difference between an emotional support animal and a psychiatric service dog. I certainly will not be traveling with them again.

My wife was cold and I asked for a blanket, but the flight crew told us you don't have any. Oh, but there was room to store the duty free liquor. I intend to blog and let others know just how disgusting a company US Air really is by telling our story. My brother-in-law told me afterward, "Oh sure, we know! US Air, we don't care!" They should be prevented from and ashamed to incorporate the letters US in US Air.

The best they offered were two middle seats in exchange for two first class seats. They then said they had every right to make a schedule change and that there was not enough connection time even though I told them I checked into this and could book a flight through Baltimore with the exact same amount of time, that United had told me connection time for international flights was 90 minutes and that the rule to giving away seats was that if you were not at the gate 30 minutes before a flight left, then your seat could be given away. We were there one hour before the flight took off. I sent a 3-page letter to the VP of customer relations and got a 3-paragraph letter back from a customer relations rep stating there was not enough connection time when I know this is a false statement.

It's like they don't even take the time to read anything a customer says to them or research any problem. They just pick a form letter for a complaint. It's very frustrating the way they treat a customer. Having been in customer service for years, it aggravates me to see this in a company that should be much more customer-oriented. I can only hope that American doesn't merge with them as I almost have a million miles with American and their customer service has been excellent.

She was just rude and unhelpful so I told her I wanted another agent to speak to me as I am customer and she told me to hang up and call back. When I did, she did not put my original ticket info so my flight info showing just Dallas to Japan. When I called back to find out what exactly I can do, this agent was much rude as her and talked to me very hostile. I even told her why she is talking to me like that. Her response was she was just trying to help. Needless to say, American Airlines agents are rude and I will not be flying with American Airlines ever in my life again!

When we arrived in Miami, the AA rep said that she did not see any notes about hotel and meals expenses being paid by AA. She told us we had two alternatives since the Sunday flight to Medellin was already overbooked, and also Monday flight was overbooked. We could be put on the waiting list for Tuesday flight or we could take AA flight to Caracas, Venezuela and from there, take a connection flight to Medellin. She did not mention the time of the flight to Medellin, so we were forced to take the 8:30PM flight to Caracas. I was going to use the first class seat. The AA rep had assigned the economy seats next to the exit door, my granddaughter could not sit there.

The flight was about to leave. They were going to close the airplane door and we were under extreme pressure and stress. My granddaughter was crying inconsolably - it was so stressful. We had to exchange our first class seat with an economy class seat, they relocated us at the second to the last row. We arrived at midnight. The AA rep at Caracas said there were no notes approving expenses. We didn't have a visa to enter Venezuela. My granddaughter was thirsty, there are no potable water fountains at the airport. We could not buy a bottle of water because we did not have any local currency and they don't accept US dollars. The bank kiosk to exchange money was closed. We had to sleep on very uncomfortable airport chairs. We were stressed out and had neck and back pain for days.

When I boarded with my one piece of carry-on (because I checked in my other piece of luggage even though it met the size requirements for a carry-on), it appeared I was the only person who had. As I boarded in the first group of Zone 2 customers, much to my dismay, all the overhead compartments in my area were full! How could this be? So, I got stuck pushing my carry-on under my seat, where I then ended up having to place my feet on because there was no other room left. Let’s add insult to injury when it was announced that they would check bags for free! What?! Are you kidding me? I just paid! My lower back was killing me (and still is) by the time I was ready to exit the plane and had to wait for the couple across from me to carry off their multiple bags that they took from the overheads.

Now, one would think after this experience, I would say screw it and not check my bag on the return flight; but sadly, I am in the hospitality industry and my mother taught me better than that. When I went to check in at DCA (and I got to check myself in and then hauled my bag to the TSA to put on the belt and thought why on earth am I paying these fees since apparently I just did more than half the work), I asked the blank-faced counter agent a question who just shrugged at me. (Ok nothing is going to be resolved here.) I get on the plane and take my excessively charged window seat only to be asked if I would mind moving so a couple could sit together. So, do I come off as a witch and say no because honestly I did pay extra for the exact seat? Or, am I a nice person and move? Again, my mother raised me as a courteous individual so I moved.

Dosing off since I had a long day and woke after the beverage service when the flight attendant walked by, I asked her if it was possible to get a ginger ale. The reply: “phhh, I’m doing something so maybe in a minute.” I just wanted to scream. When US Airways replied to me, I was told fees were nonrefundable and that choice seat is a preference. No, what choice seat is a deceptive marketing technique employed by the airline to defraud their customers? I selected a choice seat because I was told there were only middle seats left for one leg and that I would have to get my seat at the airport for the other. The email I received said they looked forward to providing a more pleasurable flight experience next time. Why would I give them another chance?

I received a generic email about how US Airways was going to do nothing, so I replied: "I was told that my letter would mean nothing to you and that I will get no satisfaction from appealing to you; sadly, those individuals were correct. I appreciate your response and while fees may be noted as nonrefundable, we both know that there are exceptions to all policies. I got stuck with choice seating because the reservation came up as only middle seat available on one leg and at airport for the other. Apparently, the only seat is a misrepresentation by US Airways to defraud their customers. Since you have been unable to honor my simple requests, I will simply blog about my experience and make comments on the various public sites. Thank you for your time."

The above got me a phone call, in which they explained to me they understand nickel-and-diming people can be frustrating, but there’s nothing they will do. I was told that being compensated for doing the right thing just wouldn’t happen. The gentleman on the phone agreed with me that I was wasting my time, which is apparently just US Airways’ ongoing customer service standard.

In addition to this dishonest and criminal like policy, they also then charged me $44 to make seat assignments after the fact and after having already paid for seat assignments in my first ticket. I don't understand how this airline is in existence and not make huge windfall profits on this criminal behavior. These guys are the worst. I will avoid them at all costs. Buyer be warned! US Airways sucks rocks.

When employees arrived, they checked several waiting customers’ flight schedules and most of us were told that we were at the wrong terminal. My family took a taxi and we were at our respective terminals half an hour before departure time. We were told that we could not board because it was closed. We stated that we needed to make this flight to catch our connector flights back to the United States. The representative for TAP Portugal airline emphatically told us it was closed. We were told to go back to Terminal 5 and speak to a US Airways representative. The representative came in about 8:00 am and we informed him of our situation. At that time, he told us all he could do was put us on standby until at least Tuesday and could not give us any definitive answer when we could leave for the United States since they overbook every flight. We were hoping that he could give us a connecting flight somewhere else in Europe that would get us to the United States but all he said was to go back to our hotel and wait.

Through our own efforts, on our first try, we eventually booked a flight on a sister airline of US Airways, United Airlines, which cost us over $8,000 for four people to return to the United States landing at Newark, New Jersey airport. If this representative of US Airways could have been the least bit helpful in Rome to get us on a flight to come back to the United States, there would have been no problem. But all he said was to go to a hotel and wait (we could still be there). We sent an email to US Airways after our return since they do not have a customer service number to talk directly to a human being and they sent a ridiculous generic email back stating that they were glad that they could be of help to us and hopefully we would fly their airlines in the future. If there were signs posted on the doors, etc., at Terminal 5 stating that it was for direct flights only to the United States, or a representative there who could give us some type of information (which would be customary at an international airport, so we could make our flight since we were there in plenty of time for our flight departure), our predicament would not have happened.

I had no way of getting food or drink until they give me a $12 voucher to buy things in the airport. I was at the airport for almost 12 hours in this very unfortunate situation. American Airlines did not do what was right for the customers by keeping silent. Late in the evening, they called me to the counter to inform me my flight was being rescheduled for Sunday! Not the next day, but Sunday? I let the lady know I did not have cab fare or any way to get food. She told me with an awful attitude that it wasn’t her problem. I really hate that I was forced to go through this. I always fly AA and I feel bad about my experience. I am now stuck here with no money and no way home until Sunday. I need to be compensated for my loss of time and poor treatment. If someone can please help me with my complaint or direct me to the person that can help me, I would appreciate it.

This was the first mistake. I should have been issued an itinerary and new tickets. I didn’t change this flight. On July 11th, 2012, I left Lebanon New Hampshire Airport on Cape Air for Boston. I arrived in Boston at 11am and left terminal C for terminal B where the American flight was gated. I got to the ticketing counter and though I was in line and there were 4 agents chatting, I was served for 10 minutes. When I was asked to step forward and turn over my tickets, I was told I was too late for the Dallas 1211 flight. As a matter of fact the agent said I wasn’t even scheduled for the Dallas flight or the Chicago flight. The agent called someone to see if I could get on the Dallas flight and they said no. The agent then told me I could fly standby to Dallas on the next and that I had a good chance of getting on that flight, but the Dallas to San Antonio flights were full and I may not get out of Dallas.

I told her I was going to a meeting at 7 that evening in San Antonio and couldn’t miss it. She could do nothing. I was trapped so I took her offer. I was able to get through security and watch the original Dallas and Chicago flights fill up but couldn’t get on either. I was able to get standby for the second Dallas flight and arrived in Dallas. I was then bounced to 3 different San Antonio flights between terminals A and C. I was able to get the last seat out on standby to San Antonio but missed the first meeting I was going there to attend. I arrived at San Antonio at 9:30pm. I don’t understand why my tickets were changed when I was able to watch the original Chicago flight load and leave. I don’t understand why my flights were changed with no record on hand so I couldn’t be ticketed.

I don’t understand why the gate agents kept telling me my name was on standby when my name wasn’t appearing on the screen. I don’t understand why when I asked a question I was treated like crap and that was by all agents and gate agents of American Airlines. Since I didn’t do anything wrong in this, I don’t understand why asking where I am on the standby list is a sin. I don’t even know why asking what happened is a sin, but apparently at American Airlines it is. I had perfectly good tickets and there were no acts of God that interfered with the trip yet I didn’t make it to my destination. I followed my itinerary in a timely fashion yet was still harassed and badgered by the American Airlines employees and bumped from my flights.

Shocked, I argued that there wasn't a problem last year but the supervisor simply said that my only options were getting a refund for my ticket, buying a hard-sided carrier and using Delta or find a boarder and reschedule my flight with them. I had no choice but to board my dog and take a later flight. I've sent e-mails to customer relations and get the same response, "Sorry about the situation. We'll forward your complaint to the Executive Committee." There is no one else to discuss this matter with. It's just amazing that the service was so different in the span of 10 months and the cold-hearted approach to dissatisfied customers is so prevalent. From reading other complaints on this website, it seems like US Airways just doesn't care about their reputation or service.

When I explained what happened the counter person, Heidi, took the time to book me on the same flight only for June instead of July at no extra charge. In a time where most companies look at the bottom line, they forget that the most positive affect on the bottom line is customer service. I used to fly extensively and AA was my airline of choice; however, with the economy the way it is, I look for the least expensive way to fly. I must tell you, though, thanks to Hiedi and her compassion, from now on I am willing to pay more to fly AA. Thanks, Hiedi, for your efforts and compassion. Because of you AA has regained an old customer. Furthermore, I will tell as many people that I know who fly to use AA and why. Great job, Heidi! Customer service is what truly affects the bottom line, not cutting corners. Thank you.

One of these two gentlemen ended up sitting directly behind me and began projectile vomiting before even taking off. He was then allowed to lay his head on the tray table attached to the back of my seat during takeoff, throughout the flight, and during landing, which is against policy. Not once did any of the flight attendants check on him or ask any questions of him. He continued vomiting and spitting up throughout the three-hour flight. This man must have bumped my seat and held onto the back of my chair at least 100 times throughout the flight, and then he and his friends tried picking a fight once off the plane because I kindly asked him to quit knocking the back of my chair. Again, the flight attendants and gate agents simply turned the other cheek and did nothing. Shame should go not only to the flight attendants of flight 1532 who ignored the situation and let these people on the plane, but also to the gate agents and even the security personnel at bag check for allowing these two bumbling idiots into the waiting area and onto the plane.

So, what exactly is American’s policy about allowing highly intoxicated passengers onto a plane? In the short 12 hours since telling a handful of others about this horrible experience, they have shared stories or experiences of others they have heard that have departed flights from Las Vegas. One was just last week when a flight had to be diverted, stranding over 150 passengers for the night because an intoxicated lady vomited to the point of having a seizure on the plane. I am sure American Airlines is not the only company that has to deal with intoxicated individuals leaving Las Vegas, but it is obviously a serious problem that isn’t being addressed and something that your company and all of its staff and employees should take more seriously.

I know that I am to receive 100,000 American miles if this letter is published, but I should receive much more than that and the cost of my very expensive flight back for having to deal with kind of nonsense, much less the carelessness of all of the American staff who turned their heads the other way. Whether this gets published or not, I would like to know the policies in place for intoxicated passengers and what actions will be taken against the gate agents at D-10 in Vegas and the flight attendants on this flight 1532 from LAS to DFW. Thanks for your time.

US Airways and Delta were right next to one another. I went with her to the ticket agent, Adam, and I asked what was wrong. He loudly said it was too late, and I said that the plane was still there and wasn't leaving yet and that she had no bags to check in. I also asked why she couldn't just go to the gate and try to board. Adam flatly said no and that it was too late. By this time, it was 2:05, ten minutes had passed and her flight was to leave at 2:25. This Adam did not give any other information, no other options, or any other way to help us; he just rudely said she was to take a later flight, then arrive at N.C, and have to spend the night at the airport there and take a flight from there some time after 6am to Las Vegas, her home. I told him I would not let that happen; I would not let my daughter stay in an airport by herself overnight, when her plane was still there.

I asked if there was something else that could be done. Adam flatly said no. By this time, my daughter was in tears, as so was I; and she could barely talk and three other US Airways employees were standing there wanting to help but never said nothing. I took my daughter to go sit down, wondering what I could do, I was in no way going to take my flight home and leave her like this. By this time, a couple of Delta employees had seen what had conspired and came to give assistance and told us that usually US Airways will let Delta help with a flight by giving credit from the ticket bought and paid for and that if US Airways said yes, they would make sure my daughter had a flight home and not have to stay in NC alone overnight.

They also said that US Airways would possibly charge a small amount, but that it could happen. So I went back to Adam and told him what Delta had said, and again he flatly said no. I asked him that if Delta has done this before and that if the supervisor said it was okay and we paid a small charge it could be done. Adam said yes if the supervisor said yes. So I then asked to if I may speak to the supervisor, and Adam said, "I am the supervisor and I say no." I couldn't believe my ears. What had we done, we never yelled, we were courteous, now we were in tears, shocked and being treated so cruel. I walked away in tears and told the shocked Delta ticketing agent they refused.

I went back to sit down and finally had to call my father to please buy another ticket for my daughter to get home. When I bought the ticket at $664 from Delta which they deducted $400 because of this emergency situation. I returned to the ticket agent supervisor Adam and told him without tears and calmly that I didn't know how he became supervisor and that he was the most unhelpful, uncourteous, rudest person with no feelings I had ever met. I told him no one would let their child, no matter what age, be stranded at an airport overnight and leave.

My daughter had her dream come true by going to Graceland and then had a horrible experience trying to get home. I have never been so embarrassed, and treated so horribly ever from a ticketing agent. I am grateful for Delta who stood by and watched our bad treatment then helped us. As I was leaving Adam. His response was "Have a nice night." I am going to keep writing to US Airways about what happened, no matter how long it takes to have Adam reprimanded for what he did.

Unless I am mistaken, an announcement is usually made to encourage passengers to utilize the space under their seats first before using the overhead. I and my two nieces had a very short connection, so when we arrived at the gate (Gate B8, Charlotte Douglas Airport) from another flight, people were already boarding. I had a bulkhead seat and began searching for somewhere to put my handbag and laptop case.

I spotted a potential space in first class for my laptop, but when I reached the bin, there were two backpacks and a laptop bag. The passengers who owned the backpacks had nothing under the seat in front of them. The flight attendant did not assist me or ask the passengers if they could place their bags under the seat. Instead, she told me to sit down and that after everyone boarded, she would help me. The ticket agent boarded the plane and told me that I had to check the bag. I told her it was a laptop and that I could not check it. Her response was "Then you'll have to get off the plane." My response back (because now I am angry) was that I would get off the plane! I removed the laptop from the bag, put it in the overhead, and then handed her the bag.

She very curtly asked if someone in first class would put my bag under their seat (It's a security risk! Are we not supposed to let anyone else have possession of our bags? Right now, someone in first class has my laptop bag under their seat behind a closed curtain. Is US Airways really willing to be liable should something be put into my bag?) She then came back to me and scolded me, stating that if I had asked nicely for someone to put my bag under their seat, they might have been more willing.

My initial thought was to come back at her to remind her that if she were doing her job, there would have been plenty of space in the overhead, and her suggestion that I get off the plane rather than try to assist me by offering the other passengers a reminder was rude and irresponsible. Doesn't she know who pays her salary? It isn't the pilot or the other flight attendants; that is for sure. My annoyance was not at the passengers in first class but at the flight staff for not managing the boarding more efficiently.

I don't know what kind of training the flight attendants received at US Airways, but on my last few flights but this particular flight attendant needed to first know how to manage the boarding process and second, how to assist customers in a friendly, efficient manner and to know their boundaries when it comes to confronting customers. I should have disembarked the plane and demanded a refund.

This incident is an anomaly. Usually, I find US Airways flight attendants and staff to be highly professional, courteous, and helpful. I guess there is a bad apple in every bushel.

Then, we were locked out of the secure area because security had gone home at 2 and we couldn't get back in until 4:30. Many people were stranded with no place to go. All in all, I didn't sleep for about 38 hours. I never got to Des Moines because all flights were full for the next day and I was 42 on standby. I tried to catch two of the flights. At this point, the deadline that I needed to be to Des Moines for had passed. No reason to go there, so I went back home. Again, on standby, but was able to get on the second flight back to New Orleans.

Bottom line, when you strand over 3,000 people at an airport and you don't reschedule flights for all stranded and expect to filter them out through standby is a bunch of **. I will never fly American again. The customer service is terrible and rude. To top it off, I was told by an American agent that I probably would not receive any type of refund because it was an act of God, even though they never got me to my destination.

When we insisted that was what we were promised, the man named Courtney **, got very belligerent and threatened to call security on us! Not acceptable to be lied to and then treated like it was our fault somehow! Eventually we were rebooked on a flight all the way to San Francisco and then a united flight to Reno which wouldn't arrive until midnight. No help from anyone in getting from AA to the United gates once we arrived. We had to literally run to another terminal and have then hold the United flight until we got there which they willingly did (UA that is, thank you, folks). I am incredibly upset to American over the way we were lied to and treated by the personnel. They have lost us as future customers forever.

The guy checking me in, Oliver, at the JFK airport asked where we were traveling to. I then said LA. After looking for a few minutes, he said, "I don't see you anywhere. Do you have any layovers?" I said, "Oh, yes sir. I'm sorry." He then said, as snotty as he can be, "When you are asked where you are going, you tell where you are going. You are going to San Francisco, not to LA." I said, "I'm sorry. I wasn't thinking about the layover. I was just thinking about my destination. You didn't ask where I was going and if I had a layover. You just asked where I was headed for, so I was telling you that." He then got extremely rude and said, "No, you are headed to wherever it is your layover is." At that point, I told him, "I'm sorry I haven't traveled in years and I was just thinking of my actual destination." He then mumbled something and I told him, "I'm done with you and your attitude!" I will never fly American Airlines again. I went to New York and the only ones that were rude to me was the Airline. Remember customer service person, if you don't like dealing with people, quit your job!