American Airlines Reviews

When I returned to New Zealand I contacted the Customer Service department twice via the web page and twice I faxed my complaint to the address on their web page. From this I received one automated reply saying that a customer services representative would contact me in the near future. I am totally convinced that American Airlines has no customer service department personnel and that it is run by automated computers. My advice to anyone who wants to travel and be on time, is to steer well clear of these people.

Also if you expect any type of service at all dont deal with this airline. It is far better to pay another $200 for your flights and get there without hassles. After all I am over $500 out of pocket because of their failures and they dont want to know or even acknowledge my letters. If everyone gives them a wide berth maybe they might get the message. I can supply a copy of what was sent to American Airlines if that helps.

I have been a mental counselor for 23 years, until I got Bacteria pneumonia and one of my lungs collapsed. That was 2003, the state disabled right then. While I was waiting for my disability. My son sent me every other pay check he had. He works for Walmart in the distribution center. I raised my son all by self I worked and I could only take 2 or 3 classes a semester. It took me 7 years to graduate, but I stayed home every night with my son, and worked hard. My son was my life and He has grown up to a good human being, that could teach you alot

Ole was in transition to to move to San Fransico for a six figure job, when this happened to him. Know he has to stay in bed by himself for 5 weeks, he got home yesterday. This person is my only son, and I am trying to tell you, what a great man he has turned out to be. The Doctor has also said he is still not out of danger, because he still could have damaged his heart and colon. My sons name is Olen (OLE) you can check out the hospital and North Platt Nebraska. Where he didn't know one person, and I could not even be there thanks to all the Air Lines. Especially United/American Air Lines In Pasco, Washington. THE FIRST THING YOU SHOULD MAKE EVERYONE THAT WORKS FOR YOU! (iS TO mEMORIZE) I AM A VALUABLE HUMAN BEING, WORTHY OF DIGNITY, RESPECT, CONSIDERATION AND LOVE. beause when they have memorized it thye will start treating other people that way. TRUST ME

I have never asked anyone for a favor or a hand out in my life. You people treated me with no respect, dignity or even treated me as an unvaluable human being and with NO Love or compassion. My sons appendicts had ruptured and they almost lost him, they cut him from the stertum down to his below his belly button and then cut him the other way, because they were afraid cangerine would poison/infect him. My son had not been in a hospital let alone surgery. No one was there by his side. He stayed in the hospital for 4 days. Then he had to drive back to Cheyenne Wyoming. He was in so much pain it took him two days to get home, because he had to drive himself home.

He has 5 weeks off, I have prayed and cried myself to sleep, asking God for money-So I could be with my son. Never will I be humiliated again like that. I am a proud person. But I will never forgive the one and only time I asked for help, she could have cared less. The train doesn't go to Cheyenne, Wyoming. I can get the names of the woman that were there. Then I guess I parked in long time parking for 1 hour 15 minutes charged me 7.00 for parking. if my only child died because you wanted money and lots of money for me to just be with my son that was in critical condition and by the way rhe Doctor said if He would have waited 1 more hour my son would have died.

This year it ruined a vacation I was planning for my family as I was supposed to get these companion tickets in May. Then it was going to be early July the latest. Still no tickets though the air fares kept rising.

I called many people at Bank of Amer only to have them tell me they didn't know where my companion tickets were but that would put out a search which could take up to four weeks. Now here I am in mid-July and wondering what to do about air flights. So I booked on another airline and had to pay full ticket prices.

The treatment by Bank of Amer people and US Air people was horrific. However there were a couple of nice ladies at Bank of Amer but alas they were powerless to do anything for me. BTW there are other people I know who have gone through the same experience with Bank of Amer US Air Visa card. I have yet to get my tickets though I keep putting in calls to the Bank of Amer office. This is FRAUD! And FALSE ADVERTISING!

I could have flown to California with my family for around five hundred total (3 people) if I had been able to book in May and had the two companion fares as I was supposed to have. Instead the tickets are over $1200 and not on flights I would have preferred. Not to mention the emotional stress from this experience of being on the phone for hours, expecting my tickets to arrive and then being jerked around. I don't think they ever intended to send me the tickets.

I tried to get some clarifacation from reservations counter reps such as Matt, Pam, Donna; none of which would answer my questions and told me WHATEVER THE COMPUTER CHECK-IN SAYS, I HAVE TO PAY! At this point I just wanted to get back home to LA! I paid $140 for 3 check bags that were small carry-on bags. I DID NOT RECEIVE ANY HELP WITH CUSTOMER SERVICE REPS!

Once I got to my boarding gate, I was then informed due to the weather my flight was cancel! At this point, Im ****** and nothing is going to stop me from getting out of this nightmare! I called the 1800 to rebook my flight and re-route my $140 checked bags! Needless to say I arrived in La and my $140 checked bags are no where to be found!

it's now Tuesday morning in LA and I have not received my $140 checked bags. I will never fly this horrible airlines again in life, and Im in the ent business $ surely will tell all of my counter parts!

I want allll my money back!!! Thats the only thing I want to see happen!

Even though we left a full hour later than scheduled we were on the ground in charlotte by 9:45 pm for our 10:07 departure to buffalo . ONLY problem was that we sat on the tarmac until 10:00 pm exactly , even the stewardess told several of us that was unusual but to bear with them . When we finally made the terminal at 10:05 we were informed over the pa that we needed to see the gate assistant before entering terminal .Two of us skipped that to sprint to other end of concourse to discover our gate closed and nobody around at 10:10 pm. After we finally found someone they sent us to the special service counter where we waited until 10:30 pm for someone to handle our situation.

A supervisor was called and he stated we were now booked on a early morning flight connecting thru philadelphia that would make buffalo at 10:53 am! (The members of our plane who stayed to speak with gate attendant already knew this as they had boarding passes printed and waiting for us when we arrived at gate at 10:00 pm!) The supervisor also stated that this was all due to air traffic control and since not their fault , nothing they could do for us except a voucher for 10% of a hotel room ! Since this was a businuess trip and most of us had limited funds this was not an option , so we were forced to stay in the terminal the night . Only problem with that was we were kicked out of terminal and asked to move to pre security area as the airport was closing .

All the kiosks , restuarants,and stores were closed leaving us no place to eat or purchase supplies. After a long night with virtually no sleep we started another day on our journey home .The rest of our trip was uneventful other than arriving at buffalo airport and waiting for 20 minutes for our luggage to come out. After another 10 minutes we returned to let her know it was not there ONLY to be told there was a note in the computer stating it would arrive at 11:40 am and we were welcome to wait or have it delivered to our homes. Even though this was only 20 more minutes NONE of us waited to be disapointed by U.S. AIRWAYS again! After being at home for almost 3 hours my luggage finally arrived and i was glad to have it ! That is until i discovered a few small items missing from an outside pocket of my duffel bag!

Since this was a coorporate purchased ticket there was not too much damage in a monetary sense unless you count the 2 dollar pop and 90 cent candy bar i could afford to eat while being stranded in charlotte airport for 9 hours. Physically the only damage done i guess would be to our bodies since we had to sleep either in chairs or stretched out on the floor (those of us who managed ) EMOTIONALLY however we were truly destroyed ! I spent the night thinking of my 7 yr old daughter who i could hear crying in the background when i called to let my wife know of our delay.

Add into that the general lack of cooperation or caring of U.S. AIRWAYS and i am thoroughly disapointed in the whole system . Even more so upon discovery that the flight from charlotte to buffalo had no empty seats when it took off ! ( a fact i learned from a coworker who WAS on it ) My only hope in this report is to advise other consumers of the ineptitude and uncaring attitude displayed by U.S. AIRWAYS towards its customers . I for one will NEVER purchase a ticket from them and will advise EVERY traveler i EVER speak to, to do the SAME !

As soon as I became aware of the error, I contacted US Airways immediately to try to remedy the situation. I was told that we would be charged $150.00 per person to change the reservation which that amount of money exceeded the value of the original tickets. I called back to try to speak with anyone who might be able to fix this for me and spoke with someone who said they would discount the $150.00 fee to $100.00.

During that conversation, I believed that the total would be $100 plus any increase in the actual airfare to correct this problem. I realized after the fact that the charge was going to now be a total of $200.00 plus whatever airfare increase there was. I contacted US Airways on numerous occasions to see if there was anything that could be done to remedy this situation and hope that there could be some understanding that it was clearly a date error.

As a result, we are now out over 200 dollars for something that was nothing more than a typographical error.

She informed me that one of my bags was 4 pounds over limit and that I would need to transfer 4 pounds from 1 bag to the other or pay a fine of $100. Already frustrated by the lack of help I had received, I asked that she please overlook these 4 pounds - afterall, the bags are going to the same place and the combined weight is going to be the same if I transfer items or not. She refused, insisting I must transfer some items or pay. I find it appauling that an airline would be so unsympathetic to a pregnant woman who is flying by herself. I had to get down on my knees in the middle of the airport, open my luggage and transfer the items. I felt absolutely humiliated.

Things only became worse when I was on the flight. I noticed very quickly that the flight attendants were very unhappy. Each of them seemed to be in such a hurry. There was nothing pleasant about their service. When they asked any of the passengers what they wanted to drink, they used a demanding tone and were extremely impatient when passengers took more than 3 seconds to decide. Sitting next to me was a very nice elderly couple. The woman next to me ordered hot tea. When the attendant brought the tea to her, she was in such a hurry and busy looking the other way as she was handing over the drink that she spilled the entire cup of hot water all over the woman sitting next to me! I'm pretty sure the woman suffered some minor burns, but was too kind and embarrassed to complain. The worst part of the incident was that the attendant did not even apologize to the woman. Instead, she became frustrated. She grabbed some napkins and began yelling at the woman, impatiently demanding take the napkins, take the napkins. After the woman took the napkins, the attendant just continued on, never once apologizing for burning this poor woman.

Later into the flight, I got up to use the rest room. They flight attendants were still in rush mode. As I was standing and waiting, a different flight attendant brushed past me in such a hurry, she inadvertantly shoved me, almost causing me to fall over (may I remind you again, I was 6 months pregnant at the time). THankfully I was able to catch myself on the seat behind me. Once again, no apology from the flight attendant. They could care less if they injure any passengers.

This careless and rude behavior was like nothing I have ever experienced anywhere in my life and is absolutely unacceptable. When I contacted the airlines to complain, they just tried to get me off the phone and made me feel like a bad person for complaining. I asked to speak to a supervisor, they placed me on hold for over 1 hour. I finally gave up.

Humiliation and potential for physical harm to myself and another passenger.

My wife was told by a AA employee in Dallas how to apply for a refund, also she was told we shouldn't have a problem getting refund. We have written AA and sent the request certified mail. We have receipt that AA received our packet. Yet they won't respond to our mail or emails. Please help if you can. Or advise us on our rights. Tomorrow I am sending a request to AA CEO Gerald Arpey for our refund.

Return Expenses to Fayetteville (Including Hotel Stay in Dallas): Hotels: $593.00 (Dallas Hotel/4 Nights) 104.57 (Nashville Hotel/1 Night) 106.70 (Charlotte Hotel/1 Night) Gas: 54.51 55.00 49.25 Rental Car: 799.99 AA Tickets: 1,315.50 (Refund for 3 tickets) Total Expenses: $3.078.52

I waited and waited and waited. At about 9pm, I went to the ticket counter and was told my flight was long gone. WHAT! The flight left from another gate and the change was NEVER broadcast! The ticket agent told me that US Airways was under no obligation to inform me, that it was a courtesy only! Then she rudely berates me by saying Well why did 30 other people get on the plane? Who knows, maybe their tickets were originally for that flight and the correct gate was printed on their ticket! I was left without any choice! I had to leave the next morning and still had to argue so that I would not be charged for this huge mess!

I was late to my appointments the next day, emotionally spent and had to pay for a Taxi twice. $40.00 not including tip. My bags went on ahead of me too, so I had nothing to change in to. I want a full refund of my ticket for the inconvenience.

All the passengers in the boarding area were absolutely shocked at the display of utmost disrespect and out of control behavior of these employees. Infact a supervisor John B (or Meyer) Approached the counter after hearing about the uproar. I called him over to report what I observed, during this time the female employee runs right over and begins to yell an explanation to me and her supervisor. Once again displaying the same erratic behavior in an open boarding area. Then myself and the other observers began discussing what we observed. Mr.John B then approached us saying we cannot discuss what we saw as undercover police are asking questions.

I mean US airways needs to really do something about their employees as they have no clue how to handle situations. They are loud obnoxious and completely out of line.This happened on July 8th between 8 and 9 am. The flight appeared to be going to Nassau or Charlotte through Gate 39.

It was very disruptive and interfered with the tranquility in the lounge.

i hope i can get my luggage back with all my wife clothes and the bride dress american airlines most be more precaution on deliver client luggage and be more helpfull.

After I came back to campus, i did not use them anymore for 2 days. Last night, that is 2th July, when I want to use it to write down my paper, I found the screen is black which must be caused my the falling down on the flight. I hope the American airline can give me an explaination of it. I am a poor student and this laptop I bought in shanghai has no warranty here. So if fixing costs me a lot. In that case, AA needs to make up my loss.

Fortunately I had purchased traveler's insurance for this trip ( my son was going scuba diving and I wanted coverage in case of an accident and need to evacuate for medical care). I had called the insurance company from the runway in Indianapolis ( we sat on the runway for 90 minutes because Chicago had been closed due to weather) and they told me that since it involved weather and trip interruption, I was cover and I just needed to get a statement from the gate person when I arrived that the flight was delayed due to weather. We asked on arrival and were told they could not give a statement but printed out a paper with the email address of a Karen S.

I emailed multiple times and 3 weeks later still have not gotten a response. I also emailed the customer relations department who did promptly sent a statement about the flight being delayed due to air traffic control ( I had explained I specifically needed a statement of delay due to weather for my insurance). There is no way to contact this person directly, so I resubmitted a form on the customer relations email including the case number and person who had sent the response asking for a letter stating my flight was delayed due to weather. This was also 3 weeks ago and I still have not gotten a response from them.

I have since sent several other emails asking for a statement about weather and also asking to tell me what to do to get reimbursed for the $4550 that they charged me to take their flight after their airline caused me to miss my BA flight and their agent charged me knowing that BA said they would endorse the tickets but could not produce a valid ticket number in a timely fashion. By time I was at agent's desk the flight left in 40 minutes- I was on hold for BA for 15 and took the other 15 minutes getting supervisor to endorse tickets and trying various combinations of ticket numbers to no avail.

I finally called the frequent flier program and asked for the customer relations phone number. They said they did not have it, but did give me the corporate office number. I spoke to a Mrs. Richards who said they had already replied to my request. When I tried to explain that i needed the report to specify the delay was due to weather she stated it had been to long to validate that ( I had been trying to get this statement since the flight arrived!) and that their report mentioned only air traffic control. When I suggested checking a flight record and contacting the pilot or contacting either Indianapolis or O'Hare she said that would just be someone's word and would be a fraudulent report. At this point I was becoming quite frustrated so she hung up on me.

My trip was ruinned. I spent the first week emailing American Airline and British Air trying to recover my luggage ( it took over 3 days to get our luggage) and finding out what I needed to do to recoup the $4550 I spent to get my sons to Spain ($4500 to fly economy after I had already paid full price for world traveler plus and used points to upgrade to business- $ and points I probably will never see).

I can not believe the airline can treat customers this way. They do not provide phone numbers so you can actually speak to a person. They do not respond to emails for weeks. No other industry is given such carte blanche in accountability. American Airlines did get me to Chicago, but not in a timely fashion so they caused me to miss my flight (and had the audacity to charge me $4550 to continue my flight to London)and then suffer 3 days with NO luggage. And now they want to brush me off as a nuisance so they refuse to answer emails or give me phone #s to speak to anyone

I am out $4550. I was an emotional wrek on our trip and unable to enjoy anything. We spent several hundred dollars just to get basics ( tooth brushes, toothpaste, shampoo, deodorant, sunscreen, swim goggles, brush, comb, change of clothes- Sunday in small Spanish town only thing open is hotel gift shop and mark up plus exchange rate exorbitantly inflanted)

Their response is as follows: "Our aim is not simply to provide transportation but to help our customers enjoy a pleasant and satisfying journey along the way. We are very sorry that your experience was disappointing. I can appreciate how uncomfortable you were as a result of the situation you described. As a gesture of goodwill and to encourage your continued business, we've made arrangements for an eVoucher (see details below) for your husband to use toward the purchase of a ticket to travel with us. We are eager to have another chance to serve you both.

In addition to our apology, please be assured that we have conscientiously followed through on your comments in an effort to share your feedback and, where possible, to improve our service. We are working hard to earn your satisfaction." I was not satisfied with a solution that essentially had me spending more money with American, so I wrote a letter to their President & CEO. Several weeks later, I received yet another response from Customer Relations:

"The complimentary voucher we sent you was intended to convey goodwill and to compensate in some way for the inadequate service you reported. I am sorry you are dissatisfied with the amount. Nonetheless, it represents more than our obligation and unfortunately, we must respectfully decline to extend additional compensation. Although I know you question the generosity of our offer, I hope you understand it represents an amount we believe to be fair and reasonable."

What American doesn't yet know (I haven't decided whether to waste any more time with them) is that, on the day before I received the above non-response, my spouse and I were at the urgent care center, where my spouse was diagnosed with a urinary tract infection. The doctor suspects it was transmitted via the urine in the plane seat. Due to the fever generated by the infection, we were unable to use $300 worth of tickets for a concert that evening. I will be flying alternate airlines for both business and personal use in the future.

My husband , baby and I were taking the 5:00AM flight to Boston from Philadelphia airport. We were like a 35 minutes short of boarding the plane and the lady at the baggage check in counter wouldn't check it in as it was too late, according to her to check in the bag. We insisted on checking it in as we had some items of value that were liquid or part liquid to carry on board. I had expensive cosmetics that ranged from $400-$450 and my baby's body cream as he was suffering from eczema at the time.

As it is we were late and at the screening area I told them that the bag wasn't checked in and that we had intended to; and had some items of value and requested for a transparent plastic bag for the items; the employee at the screening area took one look at the items and I almost saw her eyes gleam with delight. At that time I had no time to argue with her and even looked around if we could find any transparent ziplock packet for the baby's items. They didn't even allow us my baby's Aquaphor cream aboard even after I told them about my baby's skin condition.

I think that because airlines has this rule about puting liquids and semiliquid items in clear packets, it is justifiable that they should be able to provide these, at least during emergency cases? I am quite sure that instead of going to the customs dept. my expensive stuff got swiped by these very staff. So, now I am very careful about carrying stuff with me that could get rifled under my very nose; even if its my baby's skin cream!!

The loss..well a good $450 drown the drain.

I didn't realize that the agent did not give me a boarding pass but rather a voucher for a ticket. I didn't hear where the agent told me to go and wait , so I asked another agent where I was to board. I showed him my ticket and he sent me to Concourse E 7, where I sat and waited because it said Mexico City on the board. After a while, I noticed that my boarding pass didn't have a seat assignment so I went up to the agent and asked if he could assign me a seat. He told me I was not booked on that flight because this was an AA flight. I needed to go to Concourse F to Mexicana and he didn't know if I would still make the flight. I rushed to Concourse F, having to go through security again and got to Concourse F before the plane took off.

However, upon reviewing my boarding pass, the agent discovered that it was really only a ticket voucher, and that I could not go on the Mexicana flight because I had bought my ticket with points. So the agent from Mexicana, who was very kind, took me back to American Airlines and she said they were supposed to take care of me if they couldn't put me on a flight that night. When I got back to the ticket counter at AA, I was told to get into line with hundreds of other people, all with their own stories of cancellations (24 flights were cancelled that day, although other airlines were able to fly out.)

When I finally got my turn to see an agent, she told me I was booked on a flight to Mexico City THE NEXT MORNING VIA DALLAS. No compensation, no vouchers, no apologies, nothing. It was due to the weather, they said. (Why could other airlines fly, and since when did a little rain stop a flight. I heard later that the crew had worked their hours and refused to fly.) She also said that all the hotels around the airport were booked and the closest hotel that had rooms was the Marriott at $120 a room and there was no shuttle. Needless to say, I was more than a little upset. Isn't there some law ( Hague Convention) that says that the airlines are responsible to provide food and lodging if they cancel flights and can't get you to your destination? I did finally get back to Mexico city the next day, but taking 30 hours to do so was a bit much.

I paid $95 for a hotel room at the Days Inn and about $30 for meals. (lunch, dinner and breakfast)

Eventually I got on the flight, though, to their credit. And it looked like I was going to make it right on time for my connection... until the captain came over the loudspeaker: Hi folks. It seems there's another plane at our gate right now and I'm not sure what his flight plan is, but we're just going to hang tight here a few minutes until they get out of the way. I asked a flight attendant if those of us making that quick connection would be getting assistance with that as I was sitting at the back of the plane. She told me to just sit tight as there was nothing I could do about it anyway at that point. Interesting. When I got off the plane and ran to the next gate, it was 9:52 - and my Denver flight was scheduled to leave at 9:50, so I assumed I was good to go. I saw a line at the gate's desk, though, so I asked whether they were there for the Denver flight... and a little girl (no assistance from the airline after all) told me that the Denver flight had already left. It was 9:52! AA Flights are never that timely... this seemed odd.

But sure enough, they were switching the board to Omaha. When I got to the front of the line, the woman literally but her hand up, STOP fashion, and announced I'm off at 10:00. Let's remind ourselves that it is now 9:55 according to my watch. But, I waited patiently until the next desk attendant arrived. They did reaccomodate me to the next morning, providing me with a hotel and a shuttle.

But let's ask ourselves something: They can delay a flight 2 hours, but can't hold another one 5 minutes? And another question: Which would have been the more economical solution: a. Hold the plane and let the 15 of us that needed to make the connection just get on... or b. pay for 15 hotel rooms, shuttle services and 1st class tickets for a rush-hour flight on a Monday morning... But by-goodness, she was off at 10, so if that plane hadn't left RIGHT on time... she MAY have had to stay until 10:03 that night.

I asked could they fly me to another city to catch a connecting flight. No, was the answer. Then I asked if I could get a flight to Costa Rica to catch up to my group. Again the answer was no, since my connecting flight was with a different airline. They basicly told me tough luck, it was our fault, but you pay the price. A might big price at that over $4,000.00.

Out over $4,000.00 since there seems to be no way for me to get to Equador now. The airlines do not seem to want to work with each other.

I arrived at the Atlanta airport at 5:20am june 23, 2008 at the USAirways ticket counter. The first time I made it to the counter and spoke with an agent at the far right side of the counter. The time was approximately 5:30am. I handed her the voucher that was given to me by Delta that had all my information on it, includind flight, time, seat confirmation, and departure time. The agent handed the voucher right back to me and said it had to be taken to the Delta counter that this was USAirways not Delta. I tried explaining that I was rebooked on USAirways but by this time she asked for the next person to step up to her area. I asked her name because her badge was turned around but she did not respond.

I got Back in line again, at the back, which was much further back than the first time. This time I was in line for about 35 miinutes. This time the agent that helped me told me all I had to do was put the confirmation code on the voucher into a kiosk. I explained to the agent that the confirmation code that was on the voucher was the code from my Delta reservation. This agent also told me my ticket was for Delta. I tried to explain to her that Delta rebooked me on USAirways. As she said it to me she looked at the other agents and began to laugh. I did as she said knowing it would not work.

I went to the USAirways kiosk but unfortunately, the code would not work because it was a Delta code NOT a USAirways code. I made an attempt to walk up to the side of the counter where the first agent had tried to help me and asked her if I could ask her a question when she was done with her passenger. She told me NO, and to get to the back of the line. The third and final time I was close to the ticket counter again was approximately 7:00 am. Another agent had asked for all Phoenix Passengers to please step up to her counter. When I went over to her line, she shouted out for me to get back into line ""Get back in line you aren't with our airlines". I asked why I couldn't because I was going to Phoenix and I had been there for hours and these others had just been there for a short time. The Agent Yells at me "You better be quiet and stop trying to start a riot. You aren't with USAirways".

I never in any way raised my voice or indicated anger towards these agents. However, they showed nothing but total lack of disrespect for me.These agents made it perfectly clear that they were not going to help me due to the fact that I had beed an original Delta passenger that had been rebooked on USAirways. I quietly stood in line, watching as the clock advanced, indicating the probability of missing my flight. Finally, the agent that was working the First Class position called "next" since there were no more First class passengers in line. I stepped up to the counter. I explained I was going to Phoenix, handed him my voucher, and waited. The agent claims there was a problem with my reservation, although I don't know how because I checked EVERYTHING before I left the airport the pervious evening. I was told there was only one seat left and asked if I wanted it. Of course my answer was yes.

My question was "will I be able to make this flight?". Each time I asked that question, the 3African-American female agents that refused to help me just laughed outloud. They could not have been more obvious. So now I have to accept the fact that because these agents refused to do their jobs in helping me, I am going to miss my flight. Now what. I have no other choice but to be placed on a standby list, yes, a standby on a flight that has a departure time of 11:35am. That had the sound of some hope to it. I am 4th on the standby list. I arrived at the gate at 8:43am and waited. When flight 450 for Phoenix, the flight I am on standby, was done boarding, the agent started calling the first 3 names. She called the same names 3 different times over the period of 3 minutes. I timed it because I really wanted on that flight. The people she was calling were no where around and finally came running from down the hall shouting and laughing to wait for them. I'm sorry, but that agent should have passed those people up after they didn't respond the first couple of times their names were called. I truly feel this was done deliberatly just because I was not an original USAirways passenger.

The agent calls the name once. calls again saying last chance. then goes on. I spent 13 hours in Atlanta airport that day and I heard many agents making announcements. Many standby passengers were called, but not repeatedly, over and over again when there were others waiting. That was just totally out of line. I have lived in Pittsburgh my entire life. Most of my family has been employed by USAirways at one time or another. It disgusts me to hear USAir employees, many are my family members and friends, cry everyday about losing their jobs. I used to feel sorry for them but now I think their attitudes in the workplace may be playing a big part in alot the whole picture. It is not the consumers fault things are going awry, we are the ones that are trying to keep things going.

ruined reputation, 2000 worth of orchids ruined, hotel bill

They passed out complaint forms in teh airport for American airlines but I passengers said go to this website instead. In addition to my flight being delayed this time, my flight going to miami from philadelphia 5 days prior was delayed 4 hrs. So this was just the icing on the cake. In addition all the stores in the airport were closed so we couldn't drink or eat anything. And when we got on the plane cookies cost $3 so no point in eating then either. My flight going to miami on June 4th at 5am didn't leave philadelphia ariport till almost 9am because they didn't pass morning inspection because they didn't know if the landing gear maintenance equipemtn was on the plane. So they had to take all the luggage off the plane in order to check.

We almost missed our connecting flight to Cancun. From being stuck in the airport I was late for work 3 hrs. Economic damage $150, because our car was to be taken out the lot by 12:30 in order to not be charged for extra hours.

When we arrived at the security we found that he had forgotten to give one of us the boarding pass. We had to run back down and pick the boarding pass. He said he would call the gate and let them know that we were on our way, because of his mistake. By the time we finished security and got to the gate it was 5:55 a.m. and they had closed the gate. The agent at the gate said, they sold our tickets to stand by since we did not make it on time. He said he did not receive a call from downstairs saying we were on our way up. We asked for a supervisor and once she arrived she informed us that the agent (Sean) that had checked us in was under training. How could he be checking in a group of 9 people ahead of us and then a group of 6 by himself when he was being trained?

The supervisor gave us our options of traveling the next day (Which would mean our hotel reservations would be cancel in Cancun) or catching a 6:30 flight from Southwest Airlines, but at our own expense. She was very loud and rude. I dont know what happened to the Customer First Service that US Airways talks about. We went to Southwest Airlines gate, purchased our tickets. When we went back to US Airways gate to ask them about our luggage the agent said he did not know where it would be and laughed. He thought it was all very funny! I emailed US Airways customer relations and still have not heard from them. From reading all the US Airways complains, seems like this is no big deal to them.

I was then told by USairways Representative Victoria-#0167 that we were notified, by E-MIAL! Then she went on to say he could have checked his account online. Why would anyone do that when they know their balance? And I did check back in the e-mail and no where am I told we have ZERO miles on our account(s). But wait, it gets better! We were then told that we could BUY our miles back for $200.00, apply for a USairways credit card and /or buy a first class seat on our next USairway flight! I have to ask, how is that not a form of extortion? Dictionary: extortion: Illegal use of one's official position or powers to obtain property, funds, or patronage. An excessive or exorbitant charge.

Was denied a free earned flight,estimated value as much as or more than $3000.00

Yesterday, I received a letter rejecting my claim, the reason given that AA was not my final carrier, which is factually incorrect. I called & was rudely hung up on by one agent, who informed me he couldn't speak w/ me about the matter. I called again & an agent said of course he could speak w/ me about the matter, then said that the rejection was almost certainly a mistake b/c AA was my final carrier. Now they are still denying my claim, & they will not let me speak to a supervisor or to the person responsible for the rejection.

My flights to Miami and Puerti Rico were unfortunately delayed so I missed the last flight out of puerto Rico and missed my Girlfriend and friend. I was put up for the night in Puerto Rico and given vouchers for food which were useless as the restaurant was shut at that time and wasn't open in the morning when i left. I also had no clean clothes as my bags has been mislaid and were 'thought' to be on the flight i missed to tortola (my bags made the flight but i didn't !!).

I missed the first night of my vacation, that on my first vacation with my girlfriend we had to travel separately and that I had no luggage to be able to get changed. i also had to manage with no funds as my partner had all the cards. I am also extremely unhappy that I have made 2 complaints via american Airlines website and had replies confirming complaints received but no response - first complaint was made on Fenruary 15th. I have also made a written compaint and received no acknowledgment of the company and still nothing seems to have been done and it is now nearing 5 months. Are you able to help?

The agents who were handling the problems of this delayed flight were all extremely rude and mean to all of their customers. They couldn't get me on a plane until 10am the next morning. They said they can give me a voucher with a discounted rate which would cost me $82.00. The agent snapped at me and said I can either take the voucher or she doesn't know what to tell me. This was completely unacceptable for me. I was then told that I need to go out to the ticketing area if I wanted to get my baggage so I had my clothes, etc. She neglected to mention that the airport would not allow me to return to my gate until 5:00am the next morning. So I had to stay out in the ticketing area for 5 hours because she didn't give me the voucher and the cheapest hotel was 100.00. Plus I couldn't get my bag.

My whole experience with this airline just baffles me. I told the agent the next morning that I believe I should be refunded at least my cost to fly one way since this was such an inconvenience and the treatment was completely uncalled for. But they said it's not US AIRWAYS fault because the tower was the cause of the delay. Well my husband works for boeing and he told me that the reason they were so slow is because they laid off a bunch of people and grounded 80 or so of their planes. So I would like to know how this whole thing was my fault when my trip was booked and paid for over a month in advance? I do believe that I am entitled for a refund of at least the one way expense due to the unfair treatment and harassment of the people employed with USAIRWAYS and for my inconvenience.

Trusting him, and US Airways, I reinstated these miles for $200 only to find that my cumulative mileage (32,000 miles) could not purchase ANY ticket to California. This information has been misrepresented by US Air and I want my $200 back. I have been on the phone all last night and all morning speaking to the entire nation of the Philipines. No one can help me cancel this transaction because of policy. I want to know if misreprestation is in the policy as well.

I have sent several emails and I have told everyone I have talked to (Honey Mirales, Carla, Louis, John, Chris, Keira, Prinzel [who is the supervisor of customer relations in the philipins], Derrick who actually tried to help, and many more) about this situation. I am starting to think all these names are made up. No wonder US Air is going backrupt. I understand the rising cost of gas but I am dissapointed with the lack of costomer service. I am currently waiting on the phone with costomer service and the automated voicemail is telling me email is a faster way to get in touch with [these] people.

If this were a new reservation, I could understand paying more, but I have been flying US Airways for the last 8 years (I am even a US Airways Visa Card member and a dividend miles member)and I have had US Airways change my flights like this numerous times, and there was never any type of increase for moving a flight time within the same day, just the service fee. This is a clear cut case of price gouging. It is completely unethical, and I can not belive that the United States Goverment puts up with these type of business practices.

If I am to be at my business meeting (as required by my job), then it will cost me $ 787.00 out of my pocket for 4 hours....

It seems we must now off load cargo and refuel .. Over an hour later we are again bouncing about the tarmac at Ohare. Please note.. no where in here have you heard the word fly.. as in flying out of Ohare... That does not happen until we have seen what I am sure amounts to every last bit of real estate that is Ohare International Airport..

We do eventually become airborne. We land several hours late for this flight. And some 12+ hours late from my orginal itinery. Now it is about 12:50 am. and I still have an hour and half drive. Arriving home at apprx. 3:00am Monday June 9 as opposed to in time for dinner Sunday June 8th.

I tried to call the American 800 number while sitting on board the plane to inquire about my contingency plans but the agent was not at all helpful, could not find any activity about the delays and alternative options and just told me to check inside the airport when I got off the plane. She also asked why I did not get off the plane and I tried on several occasions to explain that I could not due to us being stuck on the tarmac awaiting a gate. The flight attendants announced that a representative would meet the flight and assist passengers with missed connections; however, the said representative was too busy giving out gate and times to other people and passed the buck by sending me out to the ticket counter, past security. Out of six AA personnel in LAS and DFW, I finally found only one that was able to help.

I find it unacceptable that there were no service desks airside to assist with a problem like this. Overall, on the last three American travel experiences, I have received extremely poor service. In April, I was caught in the wiring inspection fiasco resulting in not only a cancelled flight, but also delays upon delays. I missed being at the hospital in Chicago during my daughters surgery due to this problem. On Thursday May 29th, I experienced a delay by American from DFW to LAS (flight 1887) arriving late and now this latest.

I finally arrived home at around 11:40 June 7th, some 16 hours later than my original itinerary. I missed two doses of medication that was in my checked luggage and I was not feeling well. I thought there was a rule that if you arrived 4 hours or more later than your scheduled arrival, that the airline was responsible for paying you for your ticket price as well as other compensation.

We left on time for Charlotte and even arrived early--a perfectly smooth flight and the in-flight crew were as nice as can be. The night before I was ready to return home, I called the airlines to make sure seats were still open on the flight I wanted to take, and was told there were. The next morning I was dropped off at the airport at 6:45 a.m. I waited on line, then when an agent became available for me, I explained to him the situation and that I wanted to fly standby. This is when everything went downhill. He told me I could only fly standby on the same day of my original flight and that to change my flight that day would cost me $150. I reiterated what I had been doing by the US Air rep in mid-May, but the agent told me there was nothing he could do, that he was beholden to the computer.

Well, there was nothing I could do either--I had to get home, so I charged the $150 and figured US Air would right the wrong once I got home. Wrong again. After holding for a full hour with customer relations, the woman (Kiki) refused to refund me down to the standby fee because nowhere in my files did the agent I spoke to in May record that he advised me of the standby option. The records did indicate he told me about the $150 change fee, which wasn't correct either. He told me $100, and that's what it says on my e-confirmation as well. I was on the line with Kiki for 20 minutes, but she refused to budge. It boils down to my word (the customer) against what a file (allegedly) says.

Needless to say, I feel outraged about how I was treated. I own my own business and have plenty of things I could do besides sitting on the phone for an hour waiting for someone to pick up on the other end. I am not looking to get anyone in trouble or to get free tickets or anything like that -- all I want is to be refunded $125 of the $150 I had to pay (and why that's $150 and not $100 is beyond me as well.

Economically, I'm out $125. This should have only cost me $25, not $150.

The main point on taking the voluntary bump was to go somewhere in the western part of the country. I allowed for 3 or 4 months notice, looked at all of May and June, and also considered going out of Baltimore. It seems like US Airways automatically isn't allowing people to use the e-vouchers.

The newly imposed fee basically puts me and probably many others in a situation where AA is forcing me to pay for something I have absolutely no control of. It's not about packing properly as their statements indicate. It's about ridiculous rules which we cannot get around no matter what. Are we supposed to spend time and money to purchase a $15-25 hair product at each destination to avoid the baggage fees? I understand the bag #2 fee, and even think it can be increased from $25 to say $30 or $40 to make up the revenue. But charging for the first bag that many people cannot avoid checking in due to AA's (and the government's) other rules is unfair and inconsiderate.

American's liability for the lost bag is less than the value of my lost bag. The lost bag was a large wheeled bag with compartments. It contained all of my new ski equipment. I feel victimized by such a corporation. I am at a loss. The liability covers 3,000 .00, and I have lost over 4,000.00 in in valuables. I missed skiing the remainder of 2008, and now I'll lose more. I have invested 1000.00 in ski lessons. The lessons were 2 days before American lost my ski bag. I am so stressed by this incident, that I have fallen into a depression that I cannot shake. I am on a waiting list to receive treatment for my depression. I would like to file a lawsuit claiming Negligence and damages. I have read that punitive damages is never a part of a Negligence case.

So they put me on that flight and "promised" I would make my connecting flight in Phoenix, because if I wasn't going to then I was just going to stay San Luis Obispo and take an early flight the following day. Well I ended up missing my flight by 5 minutes and now I am stuck in Phoenix. The customer service desk was no help whatsoever, they wouldn't give me a free room because the flight I was waiting for was delayed out of Santa Barbara because of "weather". (If they didn't have to stop and refuel then there wouldn't have been a delay). So basically I was left out to dry, they put me on the next flight to Durango (which was the following day).

I tracked down my luggage and managed to find myself a hotel, the next day and $100 later I was on a flight to Durango. I got off my flight only to find they had lost my luggage somehow from Phoenix to Durango (IDIOTS!). They didn't find it until Sunday. Then to top it off I was flying back on Monday and when I showed up they said my reservation had been CANCELLED! I about lost my mind! I would rather walk then EVER fly US Airways EVER AGAIN! I am only 20 years old and I have never been treated so poorly and so blatanly disrespected. They are by far the worst airline there is.

My wife and I submitted separate claims to American Airlines asking for reimbursement of approximately $1600 for hotel, Delta Air expenses, taxis,etc. I received an non replyable email from AA saying they would not reimburse any expenses including the Delta flights because AA did not arrange for us to go on a later AA flight. I do know that those people who did get through on the 800 number at AA were put on other airlines to reach their destination. Many people were stranded for several days before AA could get them to their final destination.

I am looking for a way to get AA to reimburse my wife and me for the cost to get home from San Antonio to Sun Valley, Idaho. We had personal obligations to get home and could not wait in San Antonio for several days until AA could sort through the 350,000 stranded passengers affected by this mass nationwide flight cancellation. I would appreciate it someone could tell us what are legal options are for reimbursement from AA. Looking forward to your help.

SO after all this with no four letter words, etc. MY BAG WAS LOST. I was told that according to my record I did not have a bag--one representative told me they took it to the police. (going to the police (at McCarran) closed at 9:00p.m. gone to lost and found...where they informed me if the POLICE had it they would return it to lost and found. Bag had already been checked in (NOT ACCORDING TO MY RECORD) ...already at Tampa International Awaiting for me. after many, many hours many, many calls...and then the next day when I came back my status was put on SSS (HIGH SECURITY RISK) CUT ME A BREAK---YOU PEOPLES GET SOME REPS WITH SERVICE.

So uneducated so treated misfairly by US AIRWAYS NEVER again, no matter how LOW the airfare is I will pay the extra and go another way. oh yes, on the way back, since I was late getting to Tampa I had to change my return. NO ONE AT US AIRWAYS was able to change the return. It was ok for me to pay the ridiculous $150.00 BUT NO ONE yes that's right NO ONE was able to change the return. Please GO OUT OF BUSINESS US AIRWAYS or SELL YOURSELF TO SOMEONE WHO knows how to customer serve the customer service. As stated above...ridiculous in every way. all the employees NO ONE was there to help. all the reps were just there to create and cause irrepairable harm.

I let the "SPECIALIST" know that he is in the US MILITARY and will most likely NOT be able to use the ticket in the next year, as he'll propably be in IRAQ. I ask if there is any way we could at least change the name on the ticket. The man informs me they have STRICT policies in place. NO RUFUNDS, NO NAME CHANGES,and NO DATE CHANGES WITHOUT PENALTY! They had NO sympothy for our cause. I spent 3 hours on the phone one day and 4 hours the next day just being transferred or hung up on time and time again, not to mention being on hold for 2 hours straight!

So Then once I finally got to speak with a "HIGHER-UP" they were RUDE and SNOTTY. Now in order for him to come for the scheduled, much anticipated visit, we are going to have to book him a $715.00 ONE WAY ticket on another airline and through a travel agent. Which means we have to come up with the extra cash for the ONE WAY ticket and pay a travel agent to boot! And we must come up with some resolution to this problem in the next few days, because it is already the 28th of May 2008! Our son is over there serving our country and protecting us and all this airline can do is take his money!

I will NEVER recommend or fly US AIRWAYS! This was the WORST blast to our troops I have seen yet! Their practices and policies tword our troops are outright devious. I am ashamed of this airline! $1,039.00 and/or $715.00

My wife got sick and none of the flight attendats moved an inch to help her out. We then asked for their names and the situation escalated to the point where they phoned the pilot, while taxing for take off, and had told him that the situation got out of hand. Bottom line was that the 4 of us got kicked out of the aircraft for asking for the flight attendants name repeatedly. How about that. Our origin flight was SJU, Puerto Rico. We were actually in transit in Miami.

In December of 2007, United Airlines changed my departure flight 1124 from Vancouver to Fort Lauderdale from 1:55 PM to 11:14 AM flight 1130 (neither airlines E-mailed me or called me). Since I'm returning from a Cruise on the morning of my return home to Fort Lauderdale, the new return flight would make it too risky to attempt to try and take the 11:14 AM flight 1130. I found out about the change on May 27 when reviewing it on the web.

After realizing I needed to change a flight, I spent 7 hours and 25 minutes on the phone with U.S. Air and United. U.S. air told me that United was responsible because they changed my flight and was responsible for finding me a new flight and making me a satisfied customer. United told me that U.S. Air booked the tickets using their flyer points and should have notified me of the change because it was their "ticket", not Uniteds. At 1:30 I finally got the supervisors of both airlines on a three way call and booked a new United flight for the following day. It was United flight 1130 on August 3, at 11:12AM.

The flight change by United and the lack of notification by U.S. Air caused me to have to book a Hotel room in Vancouver for one night at a cost of $228.85, not including taxis. Neither U.S. Air nor United will take any responsibility for my inconvenience and expense. What other business could do this and get away with it. You pay for a product, they change the product and don't tell you, they offer a refund which they know you can't take for it will ruin your vacation plans and then they don't offer you any compensation

My brother and I showed the letter to the US Airways representatives and explained they had a connecting flight in Charlotte N.C. with a short layover that they needed to be helped to get on that connecting flight, so they would make it on time. My brother also instructed the flight attendant on the plane about the short time frame to get their connecting flight. US Airways left Austin Tx 15 mins late Flight # 2660 on May 28th. They landed 5 mins late in Charlotte NC at 3:45pm their connecting flight was scheduled to depart at 4:10 pm.

My brother explained again they had a 4:10 connecting flight to catch, the flight attendant let everyone off the plane first, even after repeated attempts from my brother for help to get off the plane and catch their connection, My brother explained to me by the time they got off the plane it was 4:10pm he asked them to call and hold the flight,when they called the plane had already taken off.So at 4:30pm my brother attempted to get another flight and was told there are NO other flights to Albany until 9:59pm. He then asked if my 71 yr old mother with a recently amputated leg could be accomadated in the Presidents Lounge, he was told, sorry we cannot allow that unless you are a member. Now lets picture a 71 yr old woman in this condition, by the way who also is fighting congestive heart failure having to sit in the airport for FIVE HOURS, and they DO NOT want to make her more comfortable in the Presidents Lounge because she is not a member.

This is unexcepatble behavior when it was the Airlines fault they missed the connecting flight.The people in Austin Texas helped my mother and were very accomadating and kind. So what happened in Charlotte NC? So now instead of landing in Albany at 6:15pm and getting home by 8:30pm my mother and brother will not be home until 2:00am. If this flight leaves on time. Picture how fatigued and stressed my mother will be then.

I cannot explain the undue stress our family has endured this past month with our mother. Now we are torn apart over the thought our mother and brother sitting there for 5 hrs. in a loud uncomfortable place. As I write this my eyes well with tears for my mother. This is no laughing matter, and I plan on getting this in the news and If my mother is affected in any way after she sees her doctor in NY I will take further steps in addition to letting the media know, ect.

The reason we could not check our bags is because AA had changed the flight time, leaving us with only 1 hour 20 minute layover in LAX. However, we told the agent at the check-in counter that since we were living in Nepal for 3 months (doing humanitarian volunteer work) we needed our luggage - obviously. The agent had to "manually" check the bags and use hand written tags, which were very flimsy (just a string attaching them to the bags). I was extremely nervous about this and asked the agent twice, "are you sure that this will not in any way effect our bags getting to the final destination?" She assured me it would not.
It did.

Now, I have been in Nepal for 11 days with absolutely no resolution to my 1 bag that was lost enroute. It contained most of my clothing, all of my shoes, and other personal items that are necessary when living in a developing country. I have contacted, along with my husband, American Airlines, Cathay Pacific, Dragon Air (3 airlines) the LAX airport, the HKG airport, and the KTM airport many times. As soon as we arrived at our final destination, we filled out a Dragon Air PIR (Property Irregularity Report) with KTM for the missing bag.

We have filed a second claim with Dragon Air which is moving the process of getting some (no where near all the value of the luggage - about 2,700 USD) of the reimbursement. I would rather have my luggage. American Airlines has been extremely unhelpful, entirely rude, and will not listen to us because "they are not the final carrier." There are multiple problems with this response. 1) The Hong Kong airport has confirmed that they never received the luggage. That means that it never got on the plane to HKG. Therefore, Cathay Pacific (the second carrier) and Dragon Air (the third carrier) never saw the bag. But American Airlines will not listen. 2) Even worse, Dragon Air has tried to contact American Airlines and they won't return Dragon Air's calls or requests!

3) American Airlines continues to tell me I have to only deal with Dragon Air (which I primarily have) and even worse, when I tell them that Dragon Air cannot give me a response until AA gives them a response, they ignore me. 4) My claim with Dragon Air is dependent on American Airlines cooperating with Dragon Air - and AA is refusing to cooperate. 5) I have repeatedly told AA that because of their scheduling error, and the bag tags having to be handwritten, this effected the bag going to the final destination. I have proof - when we arrived at KTM, the 3 bags we did receive - 2 of them had the bag tags torn off! Only 1 bag actually had a tag on it. An attendant at KTM had to search on the ground and found the other 2 bag tags that were torn off because of the delicacy of the handwritten tag attachment (a mere string). Therefore, the handwritten tags did not work - the agent at DFW who told me that in no way would the handwritten tags effect the bags arriving to KTM - was completely wrong. It did. I have proof, witness, to all of these occurrences, and I have evidence (I have kept all the tags and documents from this incident).

6) AA will not respond to my request to speak to a manager. 7) AA will not respond to my questions of their negligence in using the handwritten tags. 8) Even after informing of the above mentioned things, AA repeats (like a computer) that they are not liable, and to talk to Dragon Air (which I cannot do with complete resolution because they will not talk to Dragon Air).

I have been deprived of 2700 USD worth of goods, even worse, I am in a developing country where I cannot replace them - and - I am not financially able to do so without claim resolution which I cannot get because of AA's actions. I am very distressed, and am stuck with time difference issues and slow internet, plus expensive phone calls to try to resolve this, but every time I call, I get absolutely no competent help.

I requested a alcohol test of some kind then she said you don't smell of alcohol or anything else and your responding ok, so I am not sure what he was talking about. We had high expectations, excitement, and joy building up to this trip, and from this negative embassing scary situation our trip became a truamatic memory.

AA could not find my baggage. Trying to be patient, the next day I fall in line and asked PAL if they could take me. Being the date was January 9, 2008 airlines are booked with people coming back and going back from holidays. I got scared that 2nd day and I did not know where to sleep. I called my cousin who lives in Glendale, CA and told her about my situation. She immediately bought me an AMTRAK ticket and picked me up from Glendale Station from SFO. I was not able to get on any PAL flight to the Philippines. The only thing that AA did was to have my passport stamped with extension to stay here in the US up to Feb 3, 2008 in their hope that I could get on the same flight to Manila, but to no avail.

I called AA and asking them for my baggage and possible getting me a spot at PAL for a flight back to Manila, but they keep on saying I have to ask PAL for that. This is ridiculous as I wasn't able to catch my flight because of their delays and my baggage until now May 22, 2008 is nowhere to be found. My cousin has to pay for my ticket back to Manila, Philippines. I am not at the point where I had sent my cousin Power or Attorney to file a small claims against AA, because I have to pay my cousin back. If this website could help me get some kind of justice, I would greatly appreciate your help in advance. Thanks.

My cousin has to keep me for over 3 weeks, bought me clothes and paid for my AMTRAK ticket and AIRLINE ticket to the Philippines. My baggage is priceless as it contains many certificates that I had acquired over the years that I need to again bring with me while I am working abroad, now I could not even get some placement because I am bothered by the loss of all these. The minimum I would like to claim from AA is at least $10,000 to cover all damages including punitive.

Ali's voucher was destroyed when the apartment building in which we lived caught fire on October 1, 2007. The apartment did not burn, but over five feet of water flooded the apartment, so everything made of paper was destroyed and the building itself was condemned. My voucher was in my office at work, so it was not destroyed. Ali wrote to American Airlines to seek a replacement voucher and was denied the voucher; he emailed a follow up but was denied again.

The airline states that vouchers will not be replaced if lost or stolen. However, our voucher was not lost or stolen; rather, it was destroyed through a terrible accident, which, needless to say, caused additional financial suffering in addition to the loss of the $1028 plane ticket voucher. I would greatly appreciate assistance in seeking a replacement voucher. The airlines policy seems unfair.

I lost $1028 worth of airtravel.

We initially were suppose to leave at 4:25pm after boarding at 3:55pm. Everyone got on the plane, which wasn't packed and got ready to fly.

Around 5:25pm, still on the ground in the plane, the pilot finally lets us know that there seems to be a paper problem and we are not allowed to leave yet. Things should be fixed real soon.

Around 6:25pm, we get told that a passenger on our plane has heart problems and that we need to go dock to the airport so that a doctor can come see him. Finally, he's feeling ok but is taking out of the plane.

Around 7pm, we get told that there is no gas left in the plane from all the waiting so they have to fill up the tank again.

Finally around 7:30pm, the pilot says that we are ready to leave but discovers we are 31st in line.

We finally fly a little past 8pm.

During those 3.5 hours, only water was brought to us and only twice. No juice or food to accommodate us.

Once we're in the air, ready for a 5h flight, the crew lets us know that food will be served shortly for a cost of $7. They are actually making us pay after keeping us stuck on a plane for 3.5 hours!

After serving 2-3 clients in the front, the crew lets us know that there is no food left. They filed the gas tank twice but never thought about bringing more food in.

So 90% of the people were basically stuck on a plane for 8.5 hours straight without having food, which was my case!

Instead, they gave us tons of dry and small pretzels as if it would make a change in our stomach.

The crew sure didn't know how to take care of us. They also played a movie, which got stopped 10 times.

I contacted US Airways after this to complain about the very late flight and the fact that a lot of us weren't ready to be stuck on a plane for 8.5 hours without food thinking we'd be in San Francisco shortly to enjoy our evening.

All they could offer was a $50 voucher making me think that I was being difficult. As if I ever want to use their services again!

The lady then when to describe something to the fact if I were to purchase another ticket online they would then credit $150 to my account. I asked to speak with a supervisor who was Dave after not understanding what she was talking about or what the $100 convience fee was for. He got on the line, I explained my situation and he laughed. Then in continual conversation he stated You need to own up to it and it's your own fault. After being rudly treated and getting no where in resolving anything he stated I can't explain this to help you Thank you for calling and then hung up on me.

I am more disatisfied about how rude this person was too me. I called the next day and again asked to speak to a supervisor and was put on the with same person. He picked up the phone and stated We went over this lastnight and you're wasting my time. I requested copies of the conversations we had and stated that I was wasting his time and I don't have the right to the recorded conversation. I asked to speak to their costumer relations department and he stated they don't deal with the public and I have the final say.

Being a manager of a movie theatre myself, I often deal with constumer relations. I asked to speak with someone above him and he again stated Nothing will happen because I have the final say. I want a record of the phone conversation from 5/11. They are recorded and I believe that they are public record. I would appreciate any help in this! Thank you so much!

To make things worse when a person who has a disability is the last to board it is harder for them to get to their seat, especially when people are having problems getting to their own seat. The airline stewardess because of our sons inbalace thought he was drunk. Our son doesn't drink and I think it was presumptious of the stewardess to make such an assumption. She also accused him of swearing, which he did not. She had a security guard come and talk to him. I don't mind the fact she asked a security guard to come speak to him, but I don't like her assuming anything. I always thought people were presumed inocent until proven guilty. Questions are good! She was an older plesant Asian lady with shoulder dark hair and had a shoulder problem.

She couldn't help our daughter-in-law put her carry on luggage in the over head. Our daughter-in-law had recent back surgery and with our son disabled this was a bit too much. I know this sounds petty, but if help and stewardesses keep up with this kind of attitude [this] airlines will be in trouble. The gentleman who was so rude to Peter at the gateway was around 60-65 years old, over weight with graying hair and wore glasses. We were on flight 398 to Phoenix from Las Vegas at 7:30am. Handicapped people are becoming more prevelant in our society and people need to be aware of that and sensitive to the fact that they don't like be handicapped anymore than they would. Thank you for your time.

I am now out $6900, a hardship for someone retired and on a limited income.

it is accurate and they are trying to denied my claim saying that i am a dishonest person. i still have all the documents that show that they lost my bags

i can't talk to any one that decided on that case.

complete lost on a lost luggage by american airline.

can they actually lose my bag and not give me any compensation

We are writing to seek your help with problems that we incurred on our recent flight from Newark to Curacao on March 20, 2008. We have used your customer service department on line, and were disappointed with the response. We are looking for reimbursement for the expenses incurred due to flight 1623 being cancelled, departures from a different state, and loss of three pieces of luggage.

Your assistance will not give us payment for lost vacation time. It would, however, be a positive show of customer care. 1) $323.00 - Reimbursements for 2 taxi rides: Skyview Taxi in Somerville, NJ took us to Kennedy Airport for alternate flight on 3/21. Cost: $215. Skyview Taxi picked us up at Newark Airport on March 26 retreat flight. Cost: $108.00 We had planned to drive ourselves to Newark Airport and park in long term parking. This could no longer happen since the reservationist said that he could not get us on any flight out of Newark on March 20 or 21, and could only get us on a flight out of Kennedy on March 21.

2) $604 Reimbursement for 2 nights stay at Seaquarium Resort in Curacao ($302 per night) We missed using the first nights stay completely and could not cancel with such short notice. We would have been able to use the wonderful facilities of this resort the 2nd night, when we finally arrived late, had AA not lost all three pieces of our luggage. The AA rep told us that she could not even provide us with basics, such as a toothbrush. We had no bathing suits, shorts, sandals, pajamas, toiletries, etc and could not use any of the facilities, nor did they have these items for sale at the hotel. Our luggage never arrived at this hotel. We finally tracked down the luggage ourselves when we arrived back at the Curacao airport late in the afternoon on March 22, as we took a hopper to Bonaire.

3) THREE Vouchers for future travel on American Airlines We are SO very disappointed with the lack of care that was given to our cancelled flight. In response to my e-mails, we received correspondence from Kristine Darmody, who offered only ONE voucher for the three of us, valued at $500.00. We would have at least expected to receive vouchers for three of us to fly again. When I wrote to Kristine a second time, adding that since my first e-mail, AA had lost all three pieces of our luggage, she gave a short response, and was not willing to offer any further help.

4) Despite all the inconveniences, we want to tell you about two exceptional employees. We were so impressed with two of the flight attendants that we asked them for their names, so that they could be commended for their professionalism, helpfulness and positive attitudes. We ask that you let their supervisors know that they went out of their way to make our flight a positive experience. Their names are Jennifer Blazier and Mario Wayne Satchell, and they are both based out of Miami. Thank you for working on these actions and getting back to us quickly.

As stated above: Loss of money: $323 for 2 extra taxi rides $604 for loss of use of 2 night's stay at Seaquarium Resort

2) $604 Reimbursement for 2 nights stay at Seaquarium Resort in Curacao ($302 per night) We missed using the first nights stay completely and could not cancel with such short notice. We would have been able to use the wonderful facilities of this resort the 2nd night, when we finally arrived late, had AA not lost all three pieces of our luggage. The AA rep told us that she could not even provide us with basics, such as a toothbrush. We had no bathing suits, shorts, sandals, pajamas, toiletries, etc and could not use any of the facilities, nor did they have these items for sale at the hotel. Our luggage never arrived at this hotel. We finally tracked down the luggage ourselves when we arrived back at the Curacao airport late in the afternoon on March 22, as we took a hopper to Bonaire.

3) THREE Vouchers for future travel on American Airlines We are SO very disappointed with the lack of care that was given to our cancelled flight. In response to my e-mails, we received correspondence from Kristine Darmody, who offered only ONE voucher for the three of us, valued at $500.00. We would have at least expected to receive vouchers for three of us to fly again. When I wrote to Kristine a second time, adding that since my first e-mail, AA had lost all three pieces of our luggage, she gave a short response, and was not willing to offer any further help.

4) Despite all the inconveniences, we were so impressed with two of the flight attendants that we asked them for their names, so that they could be commended for their professionalism, helpfulness and positive attitudes.

on April 30 I was going to purchase one the tickets from one of the reservation just to find out they had been cancelled I then called American Airlines to ask about the cancellation and I was told that you could only make one reservation at the time and for security reasons the computer cancels any other existing reservations, I then told them that on the Email I had received with the record locators nowhere was stated that I was allow to make one reservation only so I felt that they had cancelled my reservation an error and they should honor the reservation,

I then was transfer to the supervisor David Martin and he proceed to tell me that it was lack of common sense to make 2 reservations since I could only be in one plain and when I explained to Him the reasons I had, He told me that it was not fair to other passengers and it was a security matter and that the computer could cancel any reservation at random and even though He could honor the rate He was not going to do it and if I did not like I could fly a different airline...

Today just to be sure I went ahead and book to more reservations in AA again and they were not cancelled so I wonder if they just had made a mistake and decided no to fix it, after many years of flying American and booking most of my travel online I do not believe I should be treated like that. The original rate was 89.00 dollars each way and the new one was 104.00 so as you can see it is not about the money is just the principle and I feel that people need to know about the way this gentleman David Martin in American Airline deals with costumer requests

I never recieved the free ticket I was promissed.

THE next morning I woke up -MY BIRTHDAY. I tried to deal with the situation, but it was difficult, I had no slippers, no clothing to change to, just what I travelled with. I got a call late that day that my luggage did not arrive and that I would be allowed to shop at J. Michels for the amount of $150.00 but it was to late so I went to J. Michels on Sunday 3/2/08- they were closed. then I returned on Monday 3/3/08 in the morning, because I had to depart at 3:45 p.m. that same day- I got s few things to change to. When I arrive home New York without my luggage I went to baggage claim office, and the clerk told me that my luggage was found and will be delivered to my home. I received my luggage

On March 7, 2008. May I suggest that a sign should be displayed at the counter where passengers check their luggage- stating that stickers and labels should be carefully checked before they are place on your luggage, so that this would not happen to anyone in the future. Sennena at the Cayman Islands airport informed me that I would be reimbursed for monies spent on clothing. I did send a copy of the receipts and also printout of my communications with American Airlines for the search of my luggage, and other documents pergtainiing to my trip. I did not hear from anyone as of this date 4/21/08.

SINCE I REALLY DID NOT HAVE A VACATION- PLEASE RESPOND SOON WITH A FAVORABLE RESPONSE SUCH AS A REIMBURSEMENT OF MY TICKET AND THE MONIES I WAS ALLOWED TO SPEND AT J. MICHELS, (I DO HAVE THE RECEIPTS - AND HOPE NOT TO EXPERIENCE THIS ORDEAL AGAIN, BECAUSE I TRULY LOVE TRAVELLING WITH AMERICAN AIRLINES.

My emotions were hurt and technically I am still thinking of how badly my birthday turned out and wish I can be compensated in some way posssible

I'm very upset & frustrated no one cares to help my resolve the issue. In the meantime this is causing me & my family financial stress. This is why I'm forwarding this mail to my credit card coy, Consumeraffairs, BBB, my family lawyer. I don't need any more hardship, it's hard enough to be unemployed. I have no name & direct ph#, but recorded vmgs. I need someone to investigate my claims. This is serious. Thanks.

In the meantime this is causing me & my family financial stress.Since I'm unemployed & struggles to make payment. My credit card coy The JCPenny Rewards Master card (cust Serv # 1-866-227-5213) is not helpful. Of course if I ever payoff, I will never charge it again, EVER! I'm very frustrated, sicj & tired of these big companies making customers lives miserable.

Upon hearing this news, I told David that we couldnt give up on having him attend the ceremony and that we had to try to find him another flight. For the next 4 hours, David, myself and Davids father frantically tried our best to find him another flight to Tampa that would get him to Florida in time for the wedding. Being a thrifty law student that is unable to work the first year of study, David had purchased his AA ticket months before, at just under $300 for a round trip ticket. Now, as the clock ticked away and we were informed over and over that all flights of other airlines to Tampa were booked solid, we realized that price was not even part of the equation as we desperately tried to get him any ticket on any airline that could get him to Florida on time.

Three long and stress-filled hours later, I was finally able to secure the very last ticket of a United flight out of San Diego later that day. The cost of that one-way ticket which I purchased was $1,088.00. It was a bitter pill to swallow, but infinitely less bitter than informing my other son and his bride that David would not be attending their wedding. Upon his return to San Diego this week, David immediately wrote AA and inquired how to receive compensation for the very expensive ticket that his mother had been obligated to purchase, due to the absolute negligence of AAs responsibility in alerting passengers in a timely fashion of their decision to cancel flights on April 9th. They responded that they would re-imburse him $145 for the cost of the flight that had been cancelled, and that was all. I subsequently wrote to them via email and they said they would be unable to provide any compensation other than an e- voucher for a future flight. The email was supposed to give details of the e-voucher, but didnt even include that information- further evidence of this companys total inability to provide adequate service to its customers.

I feel totally violated as an American citizen. American Airlines knew well in adneed to be held accountable in compensating people for their breeches in responsibility. It is absolutely reprehensible that there is such neglect on the airlines part in keeping passengers informed of safety violations that could lead to possible cancellations, (in this case AA knew about the violations weeks in advance, and did nothing to remedy the situation or prepare passengers for possible disruptions of flights). There should also have been adequate resources in place to ensure that passengers had another way to get to their destination in a timely manner, especially passengers like my son who did not have the luxury of time. In addition to the horrendous emotional stress that this incident caused our family, it is adding insult to injury that we are not being compensated for the money lost as a result of AMERICAN AIRLINEs dereliction of duty. In the case of my son, he did not have the luxury of waiting hours and possibly days in line to speak with a customer representative. He was given no option other than to seek another airline and pay a high premium for a ticket that hed thoughtfully purchased months in advance of the special event. Something needs to be done!

My husband and I are retired, and we had not budgeted this unforeseen expense into the wedding expense account. As a first year law student, my son (the passenger) is unable to work. We had no option left but to purchase the ticket for my son, to enable him to get to the wedding on time. I personally suffered a great deal of emotional stress on April 9th, and have been having heart irregularities ever since then. I am actually wondering if I suffered a slight heart attack that day. My regular physician just retired and I am seeking another doctor within our medical plan, in order to check out my physical condition, which I am concerned about. A time of happiness for our family was marred substantiallty by the unexpected cancellation of David's flight on April 9th.

It was a very difficult decision for me to delay my arrival home to see my wife and children who I had not seen for the week I had been away on business, but I thought that the tickets would make for a nice surprise trip for my wife and I. I was then put in a taxi and driven about an hour to another airport where I had to wait in the terminal for another hour for a flight. I was not given any food vouchers or other compensation outside of the vouchers - but I had two free round trip tickets, so I felt pretty good about my decision to get off my original flight, on top of the fact that I was helping out my fellow passenger.

Over the last year I have tried multiple times to use the voucher and they never accept it. Over the past week I have spent over an hour a day on the phone either waiting for someone at Customer Relations to pick up the phone or speaking to various agents who could not tell me one place that I could actually use this voucher to get to. Not only that, but they wouldn't provide a comprehensive list. I had to ask over and over, 'what about Philadelphia, what about Denver, what about New Orleans, what about this date, etc.'

I feel like there should be an investigation into how many people truly get a round trip ticket out of these stupid vouchers. I have been as flexible as humanly possible and truly believe that at least from Boston, where I live, there are no available round trip tickets for these vouchers. Also, I have to say, US Air does everything possible to ignore complaints like mine. No one from Customer Relations has responded to my emails (3) in over a week.

My vouchers are due to expire at the end of next month and I don't realistically expect to be able to use them. If this sounds like the email from Drew from Seattle, posted here in March '08, it is probably due to the fact that this is a common business practice by this most deceptive company. I guess the moral here is that there is no such thing as a free ride.

No compensation received as promised for what ended up being a 6 plus hour delay and countless hours of my time on the phone trying to get what I was promised. On the US Air website they claim to put customers first. If this is the way they put customers first, I'd hate to see how they treat customers if they put them last.

Without question, this is an affront to good customer service tenets within any company. Worse, I feel like Ive been the victim of some shady, shyster company that uses a read the fine print, dummy? approach to its business practices. The key point here is that there isnt even any fine print. Nowhere on the gift certificates site, describing AA gift cards does it specifically spell out that the card cant be used combined with an unused ticket and a change fee. Nor does it say that on the AA gift card and its not on your gift card information on their website. The point is, its their gift card and should be used on any purchase related to AA. Period. I didnt need to redeem a portion of my gift certificate for AA and now, as I told Mr. Carter, AA has categorically created a flawed and very subjective policy that holds the user hostage. Im forced to use AA if Im ever to redeem this gift card. Well, I choose to use it now with my unused portion of the ticket THAT I ALREADY PURCHASED ONCE, minus the $100 that youre charging me regardless of the emergency situation that prompted the travel change. Heres a more critical point: When I originally called AA to inquire about my options and cancel my flight, the agent asked if I wanted to rebook another flight. I told her that I was going to cash in part of a gift certificate for an AA gift card and use that with my unused ticket for my new ticket but I needed to wait for the gift card to arrive in the mail. The agent said, OK, just call us back?.

Now, at that moment, IF this was really an issue, shouldnt that agent have said something? She didnt because her initial reaction was a common-sensical one: theres no problem with applying an AA gift card with an unused ticket toward the purchase of an entirely new ticket because again it is YOUR gift card which is as good s cash or a credit card in the purchase process. Whats going on here? Ive given AA much business over the past 20 years - in fact, I just purchased a ticket for my sister on AA last week - and this is enough to turn me off to the company forever. I have a reservation on HOLD right now and this needs to be resolved quickly. The resolution I expect is confirmation that I can use both the gift cards AND my unused ticket toward this new reservation, which still wont cover the whole fare but will go some way toward a cost saving.

Ticket fare has already gone up $50 since last week because there has been no resolution. AA is making me pay $100 change even though I could show proof that my 10-year-old was hospitalized for emergency surgery, prompting the travel cancellation. The new ticket is going to cost more than the cancelled one and because AA claims it is THEIR policy that prohibits use of THEIR gift card toward the purchase of a ticket on THEIR airline in conjunction with an unused ticket, I am now stuck with $200 worth of AA gift cards, so I'm a hostage and must use their ariline in the future if I wnat to redeem them. Given the recent rash of bad PR for American Airlines, you would think they would want to take care of something that is so easy to fix. They're so mired in their inane policies and stagnant bureaucracy, they've forgotten the basic tenets of good customer service. I know this is not something you would normally take care of but I feel I need to take this higher - maybe a local TV news consumer advocacy reporter. Any advice?

The personnel from American Airlines were unprofessional when spoken to. We were inside the airplane waiting, without a reasonable explanation, no drinks or food in the meantime while the co-pilot arrived. There was no rain, snow, or any weather complications that would delay the flight on that day, it was simply because the co-pilot forgot about this flight and arrived late. I'm not satisfied with their service, and this is not the first time happening. Aside from flights being extremely expensive, we also receive inadequate customer service from this airline. Until they improve their customer service, my family and I will not travel again with American Airlines. Thank you for your time, and I truly appreciate your attention to this matter.

I am an Executive Platinum with American Airlines and I could not contact them on the Executive Platinum number since it was busy. I went to www.aa.com and selected my reservation to see where they had changed me and I could not open the reservation since it has been updated and I needed to talk to an American Airlines regarding may flight status. After 1 1/2/ hours I gave up on American airlines (kept dropping my calls) and that is when I called American Express.

I was originally scheduled to arrive at San Francisco at 9:00 PM and will now land at 11:23 PM with a four (4) hour layover in Minneapolis to get home. But I would get home.

I have to suffer a long flight, with leg cramps. And they could careless about it !!!

We went to the loading door to ask about our luggage. We were told No luggage had been loaded on the plane. No announcement on what we should do or offer any help. Another passenger was giving everyone the 1-800 number for US Airways. Aprox. 15 minute later there was a last call for Vegas. We again, concerned about where our luggage was, asked the same employee who now said it was on the plane and screened and there was no way to get it off. As we were asking employee Darren Karley what to do he closed the door in my husbands face. We also got conflicting info. on where our luggage would end up. Robin on the phone telling us it will stay in Vegas and Darren saying it would go on to PR. After calling the 1800 number and working with Darren he told us he had us booked on a flight out of Seattle the following morning on American Airlines which also had two connecting flights. We then asked (were never offered anything) for a hotel voucher. Darren said it would be quicker to go back to check in.

We asked Penny at the check in counter for a voucher and she was out of them. She said she would have call security to close down the counter to go get some as again only one employee was working. My husband offered to go back through secirity to get some vouchers for Penny. While he was gone our daughter went to AA to confirm our tickets. She was told that Darren had never confirmed with them and that the flight was full. We then told Penny who got on the phone with AA and got a record locator number. She suggested that since AA check in was now closed that we find a computer at the hotel to confirm. As soon as we got to the hotel our daughter got online and found us confirmed on the two connecting flights but not on the one out of Seattle.

Again we called the 1-800 # and found out by Stacy that we were booked on Hold Wait and that Darren should never have rebooked 4 people on that flight. After 7 hours on the phone we realized that there was no way we were going to make it on our cruise. At 3:30 AM we were told by Stacy that they were refunding our flight cost but that is it and that we could call customer relations on Monday. We called and talked to Anna who said our cruise would not be refunded. We asked to speak to a supervisor and were told that she would pass on our info. and a supervisor may or may not choose to call us. That was a week ago and we are still waiting for a call. Ana was also the first and only employee to apologize to us.

This trip ended up costing us over 7,000.00 in expenses for preperation, airfare, cruise and unpaid time from work. A refund of airfare (2,150.00) is hardly payment for our priceless missed family vacation considering the way that we were treated by US Airways and their employees.

The ironic thing here is my husband and I flew on USAirways in September 07, just six months ago! How can they claim my account is inactive? I'm sure many others are in this same situation. My husband has the same problem, but he's forfeiting 48,000+ miles. He can reinstate his miles too but he must pay more since they have a sliding $$$ scale which is determined by how many miles you have to reinstate. I guess it cost more to type 48,000+ than 26,000+. I will NEVER choose USAirways again if they don't reinstate these miles. This is NOT the way to run an airline!

The truth was: there was some sort of mechanical emergency.

One of the stewardesses supposedly had strong alcohol breath (according to my Daughter) and was rude to an 85-year old (estimated) lady asking only for a cup of water. Our two grandchildren (ages 9 and 10) and their mother had had nothing to eat or drink for the more than 2 hours in Savannah, GA.

I called AA to report the incident, check on the welfare of my family members and request a one-half refund of the ticket fees due to the trauma to the grandchildren. I was escalated to speak with a supervisor (Ramone Ramirez). I told him I was concerned with the safety and welfare of the grandchildren. He said he could offer me nothing over the phone. I told him I wished to tell him of my understanding of the situation so he could ease my fear that there were major problems and to be sure it was officially conveyed to AA. He said Good Day and hung up.

Summary: The flight scheduled to land at JIA at around 18:21 landed at 21:19. My Daughter's husband had been waiting at JIA since 17:00 (approximately) and could get no information on the status of the flight or his family. I had to call him to relay info as I could learn it. Due to the late arriving flight he incurred a $40 (unreimbursed) parking fee. I am appalled at the discourteous treatment by officials and staff of AA and fear that the Grandchildren are permanently in fear of airline flight and have been deprived of any further ability to travel via air. I have submitted a request of my bank to withhold or retrieve half the cost of these tickets and will be submitting a complete report to our State Attorney General and the airline when a complete history of details is compiled.

So I called and spoke to a manger, basically I have to pay $400 to use my money that they have already squeezed out of me. To me, I am being ripped off! Oh and here is the best part. Since they would let me use the credit towards the change fee, if my flight comes out to less then my credit, the remainder of my money is forfeited. Yep that's right, they in a sense steal the rest of my money and I have to pay them $400 more dollars. I am not asking for much from them, just to have that $400 added to my credit and let me pay the difference. They said NO way.

Out $400 dollars and also loosing any remainder of my credit due to a lower fare.

The airline kept promising the bags would be on the next flight for two days and we never saw them. We decided we may never see are belongings again and proceeded on the next flight to Maui. I could not work without my tools so all we could do was wait. The airline did say they would reimburse us for our loss but I didn't have enough money to replace my tools and clothing etc... The problem has since been resolved and after 5 days our luggage was returned.

Because of the delay I was put on an assignment that was working 40 hours a week when I was suppose to be working 56 hours a week. At nearly $40.00 per hour this turned into a huge loss over time. I asked around and was amazed at the answers I received about missing luggage. Seems this is a huge and acceptable problem with the airlines. One taxi cab company in Honolulu has a contract with US Airways just returning lost luggage. The driver said that they stay busy all day everyday returning lost luggage.

Now I see Aloha Air out of business and most airlines having financial problems. I just wonder how much money the airlines are loosing each Year because of this problem. And how much extra we pay for a ticket for the inconvenience of our lost luggage.

we went to the guest services and the lady here didn't even try to help us out, we where in 5 and wanted to give us a flight to Munich but had only 3 seats! Said that they don't fly in the morning and the only thing she could do was to book us for the day after, with no accomodations for the night!! At 5,30 pm. feeling miserable and angry, we started looking around to get to Europe with another company and found Lufthansa departing at 6.05pm for Frankfurt!! We told them our problem, they told us to stay in standby, then asked us our passports, our US airways tickets and booked us on the Lufthansa plane without asking us a penny! Luckily at Milan we found our luggage too.

No economic consequence, but a big mental damage, I'm still angry and, besides not flying again with US airways, I don't even feel going on holidays anymore, specially with airplanes!

There were about 300 people in line ahead of us, and yes, our flight was cancelled, no reason given. (Were all just cattle anyway, so why give us an explanation?) We stood in line for 6 HOURS. No food, no water, no place to sit. We tried taking turns going outside to breath some fresh air, only to find that thats where all the smokers were, so no fresh air to be had. They had 3 people trying to assist? this huge line of unhappy travelers. To pass the time, some of the folks started timing the people at the desk to see how long it was taking to get people rescheduled. The record was an hour and a half. The average was about half an hour. When we finally got to our turn, the best offer they could come up with was that we were to stay in Madrid, in the hotel that US Air would pay for, with food vouchers, from that day, 3/14 until Thursday, 3/20.

We tried everything we could think of, but all flights out of Madrid, back to BCN, to Lisbon, anything that made any sense, were fully booked. So we went to the hotel. A huge convention hotel, right on the freeway, in the industrial section of Madrid. Nowhere to walk outside, nowhere to eat, other than the hotel. We were starving, asked about food that we had vouchers for, and were told that dinner service would start at 8PM. It is now about 5:30 PM and we havent had anything since a pastry at the BCN airport at 7AM. We were told we could have a sandwich at the bar if we couldnt wait till dinner, but it wasnt included in our voucher, wed have to pay for it. We just looked at our statement and see that the AWFUL, greasy club sandwich? (which included a fried egg?) we each had, with a beer for Mike and a coke for me, cost us just over $77. Such a deal! Thanks US Air!

I lay in bed that first night until about 3 in the morning and decided that I could not stay in that prison, on the rock hard bed, for 6 days. So we called US Air from the hotel. Gave them the entire sob story, and had the agent coldly informed us that nothing could be done, the flight out on Monday was overbooked, nothing available until Thursday. So we then call Travelocity. Travelocity did a conference call with us and US Air. The US Air agent told us the flight out on Monday had plenty of seats, and she got us two. Go figure So, we finally made it out on Monday, stayed overnight in Denver and here we are, both sick again (we both relapsed after the 6-hour airport ordeal) and back at work without the weekend rest that we had built into our schedule. Today, after 5 emails and 4 or 5 attempts to get this resolved by phone, a US Air rep calls us and says the best they can do is offer a voucher for future travel on US Air. Imagine how thrilled we are at that prospect... We are travel agents, and will no longer fly US Air ourselves, and will only book clients on this airline if the client insists.

Lost two days at work, spent money on food and transportation in Madrid that was not in the budget, and had no time to recover once home, as we got home mid-week instead of on a Saturday.

I was planning to buy this ticket for my mom to come and see his grandson and now I will not be able to do so because I won't have the money to transfer the miles plus pay more for additional miles to have enought miles to buy the ticket. Therefore my mom will not be able to come and my son will not be able to see his grandmother who has been waiting for over a year. His is only 5 and this will be a great disappointment for him. I'm very upset and disappointed myself. I can't believe that they rather lose a customer and than just transfered the miles, MY MILES that I earned.

The first time I received an apology etc. the second time because it was half NW airlines I received 1000 worldperks miles. I reported the cameras and collected insurance because both were insured. However, I prefer to avoid that and not have people stealing from my luggage. It impairs my work which is lecturing on cruise ships worldwide.

On January 28, 2008, they sent us four electronic air check plus vouchers. It said no where in the letter how these vouchers were defined. Since they gave us so much trouble, I assumed they were free flights. I called them today. They are not! However, it did say in the letter in order to be qualified to use the voucher, the flight must be booked through Reservations and not through a travel agent or online. If the ticket is $500, we only get one hundred dollars off. If it is around $400, it is only $75 off. Do not fly US Airways!

We are still missing items from our bags. Also they gave us vouchers that are worth little to nothing!

Anyway, when someone finally showed up to get our bags off the plane and we boarded the shuttle to the hotel, it was close to 5:30 when we walked into our room and flopped into bed. We received a call from the front desk indicating that we were to return to the airport this evening, now Wednesday, for check-in at 9:30 PM. Upon checking in, we were informed that mechanics had been working on the plane all afternoon and evening and we were scheduled to leave sometime between 11:00 and 12:30. We noted that the plane left the terminal shortly before boarding and returned from a successful test flight; the pilot stated we were good to go. We boarded the plane at 12:30, taxied out and were once again on our way. It only took 20 minutes this time before we felt a shart turn to the left and the captain came on again and stated that we were returning to Honolulu with the same mechanical failure indication. One person on the plane stated that he had overheard it was a fuel pump but we are not sure. We returned to Honolulu and were asked to deplane and hold in the boarding area. I successfully reached their displaced passenger department and was successfully rescheduled both of us on a flight out of Honolulu with United.

The customer relations department of US Airways asked that we proceed directly to the counter at United as our ticket had already been processed and would be waiting for us. We attempted to lay on the concrete wall outside of check-in until it was time to check-in. Nothing being easy at this point, United counter said they saw our reservation but could not find our ticket. We proceeded to explain to the agent the ordeal we had been through with US Airways. Eager to resolve the problem, and stop the tears that were running down my face, she said she would issue boarding passes, check our luggage, and she would resolve the ticket situation with US Airways at a later time. Needeless to say, we got on the 7:30 AM flight to San Franciso, as scheduled and arrived, as scheduled. We returned home in Texas at 12:30 AM Friday morning.

All in all, we calculated that between Tuesday night when we were supposed to check-in at Maui and the time we walked off the plane in Texas, we had displaced 51 hours either in aiports, hotels or on planes. To my knowledge, given that it was Spring Break and the fact that US Airways had no additional planes on the islands, only 8 or so people were rescheduled on flights leaving on Thursday. One young lady said she has been rescheduled for Friday and someone else said they were scheduled for Sunday. We can only hope and pray that the remaining passengers have returned to their homes.

We were both to return to work on Wednesday afternoon. As a result, we missed work on Wednesday afternoon, Thursday and with Friday being Good Friday, our offices were closed and we did not return to work until Monday. We lost wages, commissions and the stress of knowing that we boarded a plane, twice, and experienced the same problem each time was mentally and physically exhausting. Not to mention the fact that boyfriend has fused disks in his neck and the damage he incurred having to sleep on airport floors, window sills, concrete flower beds and in boarding areas waiting for a resolution.

We have been trying to contact the airlines but their customer service line states that they are too busy to accept calls and we need to either submit an email or try to call at a later time. We expect some type of compensation for the stress, mental exhaustion and lost wages of being displaced for two days. Relieving the stress and pressures of demanding jobs was the point of our week-long vacation, one that was full of massages and calming days at the beach, one that would allow us to return to work refreshed and rejuvenated. Unfortunately, it only took US Airways 51 hours to reverse all our efforts and send us home mentally, emotionally and physically exhausted.

I'm staring at screen full of US Airway flights and called to redeem just one for a relatively short flight from their hub (Philadelphia) to Boston. Checking multiple days the agent kept coming back saying that flights elgible for certificate use were not available (at all) on any of the days. I fly Southwest a lot and never ever have issues with them. I use Southwest vouchers on ANY flight. I will never ever fly US Airways again! Oh, and while we were being bumped, I looked around at other US Airway counters. All agents seemed to be busy dealing with similar issues of not being able to put their PAID patrons on flights. I can understand slight overbooking for business flights, but we were flying on a Saturday morning from northern winter weather to a southern warm weather popular destination. This was not a flight carrying business travelers. Also, US Airways made me jump through hoops to get the flight certificates in the first place.

A lot of unnecessary stress. Arrived at destination late. I just tried to plan a trip around using the free flight certificate only to find out they will not allow me to use it on any of the MANY flights available on the days I want to travel. I'm going to fly into another city just so I can fly on an airline I trust.

We went to the assigned gate, told the attendent that we were on stand-by, she politly told us ok, no problem! I'll call you when it is time to get on!. So, we waited. The boarding annoucment came, people got on the plane, we stood by the gate, the door closed, everyone disappeared!

We went back to the ticket counter (3rd time through security) and asked the same attendent What happened?, she very unpolitley said You were supposed to let someone know you were on stand-by!, I said I told you we were on stand-by! too which she said NO, you didn't!.

We were put on the stand-by list yet again for the next day. I asked about our luggage? Oh it's gone! was the reply from another attendent.
As this was our home airport, it was not that much of an inconvience, but I do believe that planes are not supposed to leave without the persons that own the luggage, on board!

I complained to US Airways and this was their response...we only deal with actual ticketed passengers... What does that mean??

I see this as double talk. I tried to get a hold of someone on the phone that I could speak to about this, but the way the system operates, you can't get through.
US Airways wants to give me (and my daughter, she was traveling with me) 2 e-tickets for $175.00! Sounds reasonable, right!? Well once you read through the list of 'Black outs' you quickly realize that you can't use them.


Lost: one day of vacation with elderly parent. Lost opportunity to speak with parents physician. Lost seing for one day sister that we have not seen since before Katrina.

Economic lost: ~$500.00 USD

Lost personal belongings and gifts purchased. Time spend trying to value personal belongings.

She connects us to the Hertz people who book our reservation, and they said we needed a confirmation number or voucher to pay for it, but they made the reservation anyway. So we go home. When we call American Airlines back to get the payment info, we are informed they would pay for nothing. The first operator supposedly had no authorization to tell us they would pay for their own mistake. I don't know what to do. Now it's 9 pm on Good Friday (holiday), and the airport offices are closed. I don't know if I should get a refund and cancel the trip all together. The lady at the boarding desk told us good luck, and we're sorry.

We will have to pay $90 plus gas to drive with our 22-month-old 3 hours to get to an airport even though we live 40 min from LIT. I lost a day of visitation with my family which happened to be my little sister's 14th birthday party, and so won't be able to see all my extended family members who were going to be there. I wasted Good Friday wandering around, not knowing what to do in the airport and waiting for our ride to show up. We spent $860 to fly from LIT to LAX on Mar 21st 2008; and it's now 10:20 pm, and I'm at home on my computer instead. I have a flight leaving Memphis at 3:05 tomorrow and want to cancel, but I also really want to see my family.

We lost a day of vacation time and had travel expenses back to the airport the following evening to pick up the lost luggage, plus necessary clothing expenses ($170 total).

After 6 calls and 3 days of calling, someone finally answered and I was told they don't cover items like this. Well, since they don't cover these items and have a thief working for them in Puerto Rico, I will not be flying AA any more. I think they owe me $137.00 to cover the liquor and the cost to ship it to Orlando. Their web site is useless in finding the area Supervisor/Director or the CEO for that matter. Again, this experience has left a bitter taste for us and we will no longer fly AA. In our opinion, this is no way to treat customers you expect to continue to fly with you. I'm sure we will not hear from anyone about a refund or anything else they might deem appropriate to settle this matter. All this happened on flight 1480 from Puerto Rico to Orlando. The bag sat in the airport about 3 hours as we were late leaving. That's why I say it was stolen there and not in Orlando as our baggage was off loaded very fast and we had it inside of 15 minutes. I would appreciate a call from someone about this.

I think we were charged too much to send a 2 to 3 pound bag ($80.00) and there's the $57.00 for the lost bottle of liquor. I'm out $137.00 and think we should be paid that amount by AA.

When we arrived (approx 1:00am in the morning) the American supervisor told us that American didn't owe us anything. When I explained what the gentleman in Dallas had said regarding the hotel room, she (d. warfield) informed us that if I gave back the credit vouchers the Airline would then comp the room for the mere 5 hours we were going to have before having to return the next morning. I was astounded and appalled that an organization would be that tacky. I handed her the vouchers and said they were of no use to me anyhow because of this treatment there was no way I would fly on American again. Spread the word - Friends do not let friends fly American!

Loss of one days work and upset children!

Was hungry and thirsty and they would not let us off nor would they get a pilot for us to leave, we sat on a hot plane for two hours on the ground.

My mom is in tears, US Air has successfully ruined our vacation.

Basically, my fiancee's associates needed to go to San Francisco for business and personal reasons. They were supposed to leave on a Friday and have the returning flight to the SNA airport on a Sunday morning. In both flights, they were transferred several times. On the departing flight, they were forced to go from SNA to LAX, then back to SNA. On the returning flight, they were scheduled for SNA, but got transferred to LAX. American Airlines chose not to fly them. Rather, they were left to arrange their own transportation. I was the one who needed to drive them from LAX to SNA on the departing flight (and pick them up from LAX on their returning flight). This took hours upon hours of billable time away from my practice.

Additionally, the baggage was lost on the flight coming back. Eventually, the baggage was found and kept at an American terminal. But, our packages had valuables that could have been stolen. (The American Airlines employees did not ask for any identification; I was able to pick up the luggage for several of my fiancee's associates without presenting ID.) Additionally, some valuable work papers were in jeopardy. Even the baggage claim officials said that we deserved to complain when they heard our story. The mechanical and administrative failures (as well as some acceptable weather delays) caused my fiancee and her associates to lose around 22 hours of work time, almost lose their hotel reservations, pay 3 nights worth of hotel room fees (when they were only able to get one day's worth of use from the hotels), and nearly lose their baggage (and important possessions and classified business documents). On top of all of this, American Airlines has denied any responsibility. Even after more than a dozen calls, emails, and letters, no true customer service has been done (no investigations, no speaking to employees other than operators, no negotiation for refunds of fees or compensation). Considering that friends of my family are senior pilots of American Airlines, several of my fiancee's associates' families belong to the Admiral's Club, and we have been loyal AA customers for decades (despite recent scandals against the company)--I am very discouraged about all of the poor service we have received. There was a news story, a week ago, that a total of 5 people made an international flight in an American Airline carrier. If AA is so liberal in dispensing resources, why can't they give us some simple courteous behavior (like an apology) when they so blatantly give horrible service?

The damages are: 22 hours of my fiancee's time, and her 3 associates (88 aggregate hours). 12 hours of my time to drive them from SNA airport to LAX and back (done twice), and transport them to their homes, and retrieve baggage. Total of 100 hours of billable time lost (at least $2000 of income forgone, had the time been billed). Thanks for the consideration.

Anyway, I tried to resolve this with both Expedia and American Airlines - and I fault them both to some degree for not having an efficient and straight-forward process in place to handle these issues - and spent 2 hrs on Saturday speaking with Expedia before they eventually told me I needed to resolve this with American Airlines. Thankfully, Expedia tried hard to work with me to resolve this issue. I think that staying on the phone with me for that period of time is a testament to that. Unfortunately, I can't say the same for American Airlines. After reaching a representative, I explained my situation to the rep. She said she couldn't help, in which case I asked to speak with the supervisor. They must not understand English or something because I got the rep 3 times with the standard bounce-back to Expedia line. Ridiculous.

It's really not that hard: If I ask to speak with a supervisor and the rep says yes because they can't help me, then pass me on to the supervisor. Telling me no or making up excuses doesn't change the fact that they can't help. If they could help, then they should do that in the first place. Finally, I was patched through to the supervisor who apparently didn't want to have anything to do with me. I tried explaining my situation to her and that I was being tossed back and forth between AA and Expedia, but she gave me the same line before hanging up on me. She didn't even ask if there was anything else she could help me with, which in fact there was. Like I mentioned before, I was considering keeping my own ticket. Now, I'm not sure I want to do even that.

Bottomline is that I'm infuriated. But I believe I have a right to be. You can judge for yourselves. Did I forget to mention that the return flight was pushed off for more than 90 minutes? American Airlines has been warned. I don't know who this Shandy person thinks she is to just hang up on people. Her lack of professional courtesy is a disgrace to the organization, and this will be the first warning of a campaign, both to the public and family and friends and to whoever will heed my warning, about the terrible customer service I received from Shandy - a customer service supervisor at American Airlines. I hope AA checks the call records and hears for themselves. I spoke with her between 1 and 2:15 pm today, March 10, 2008. If you have a similar story, I urge you to tell your story here.

I explained to American Airlines that a $400 dollar + fare difference would enable me and my family to fly with them, and I will therefore lose my $1700 that I previously had paid for. I feel American Airlines is stealing from customers by not offering refunds. They are forcing the customers to fly with them, adding their $100 fee per ticket, knowing that in my case I will not be able to afford to pay for the additional charges. Therefore I lose my monies that were previously paid.

Over the last year I have tried half a dozen times to use the voucher and they never accept it. The other day I spent two hours on the phone with various agents who could not tell me one place that I could actually use this voucher to get to. Not only that, but they wouldn't provide a comprehensive list. I had to ask over and over, 'what about Philadelphia, what about Denver, what about New Orleans, what about this date, etc.' I feel like there should be an investigation into how many people truly get a round trip ticket out of these stupid vouchers and I would gladly sign onto a class action lawsuit to prevent this exploitation of passengers. I have been as flexible as humanly possible and truly believe that at least from Seattle, where I live, there are no available round trip tickets for these vouchers. Also, I have to say, US Air does everything possible to ignore complaints like mine.

No compensation received as promised for 24 hours of my time and probably 8 hours on the phone trying to get what I was promised.

I've canceled my flight, paid the $100.00 to cancel, and now have a $400 voucher good for a year (which will only go to waste). I can assure you, I'll never fly with or attempt to fly with American Airlines. I'm very happily back to Southwest Airlines, where they really do care about their passengers and don't treat their customers in a vitriolic manner.

Ticket, rental car, parking, hotel that went unused, etc=approximately $500, and that does not include the most important part, missing the graduation!

My wife recently concluded radiation therapy for cancer in her neck/throat. As a precaution, a feeding tube was implanted, which allows her to feed directly into her stomach, using a liquid supplement, as she is unable to eat otherwise, and can swallow only small sips of water at a time until some of the residual swelling and scarring from the radiation therapy wanes enough for her to eat normally. HER LAST BOTTLE OF SUPPLEMENT WAS IN HER BAGGAGE, AND SHE WAS TOLD THAT NO ONE COULD GET IT FOR HER BECAUSE THE BAGGAGE HANDLERS WENT HOME FOR THE NIGHT!

Now, it is not US Airways fault that the flight was delayed because of weather, but according to their Customer's First mantra on their website, the customers would have been taken care of, regardless. Apparently an hour of OT is not within those wonderfully branded and proclaimed words. I have emailed their customer service, which conveniently is not available except Monday through Friday, 7 am to 5 pm only. I will also write letters to the President and the CEO as well. The "Prez" was nice enough to include his name on a cheap little toiletry bag which was handed to my wife as a lovely parting gift by the poor young kid, left to mind the store after everyone else went home to night-night.

Loss of ticket price... extreme frustration.. treated rudely on the phone..

Finally after midnight a pilot commandeered a plane with a different destination and told us to board. We arrived at our new destination after 2 am to an airport that was shut down. Not only could we not get our bags because of the shutdown--they were sent to completely different state. My husband and I had no choice but to check into a hotel for four hours until the airport reopened so we could rent a car to drive two hours back home. Customer service was helpful trying to locate our bags and arranged to deliver them to our house. They called and notified that they arrived at Birmingham, and we could pick them up.

The story should end there but didn't. We got to the airport and went to the ticket counter where we were told to go. There were several people in line trying to check in, and one man said he had been standing there for 25 minutes and had not seen the first airline employee. I went to a different airline desk and asked if they could page someone. They refused because it wasn't their problem. I called the 1-800 number for the airline and was quickly assisted. We found the airline personnel, for the most part, very rude and unwilling to assist. Information they were giving passengers was very inconsistent. They shuffled us, including a couple of disabled passengers, around no fewer than 23 times, like we were cattle. We were left stranded in an airport not of our original destination and were forced the added expense of a hotel for minimal time and a rental car.

No food and the flight attendant made me feel like this was my fault and not theirs.

Intentional infliction of emotional distress.

The next AA 1254 was 1 hour delayed. The bad thing is there was a mechanical problem reported during the flight and it landed at El Paso st midnight. The kids and I had to spend another terrible and stuffy 4 hours in the plane. Later we were informed to take the flight to Dallas at 6 am in the morning, then connect to flight 1299 departed at noon to MIA. Finally we arrived MIA almost 24 hours later exhausted and sick just because the AA 252 closed the gate 10 MINS AHEAD OF SCHEDULE. Besides we found 2 of our baggage were broken. I contacted AA for this case and till now have not gotten any response or feedback from them .

I've had to pay medical expense around $1000 as we were physically sick.

We had to pay over $8,000 for AA tickets (in addition to the $1500 for our original Alitalia tickets.)

In my 30+ years of travel, I've never lost an ID tag, let alone 3 - so I suspect some tired workers at the airport figured out that if they rip off the tags, they don't have to deal with the bags. I prefer this scenario to the thought that they didn't secure our bag, and it was stolen. We've had to replace some personal items at our expense. We are still awaiting our bag or claim to be settled.

Subsequent calls revealed: 1) The US baggage office is not permitted to call the US Air Rome baggage office. 2)They can send email messages, claimed to have sent three of them and further claimed the Rome baggage office was not answering them. Using Google, we found the Rome baggage office phone number and learned 1) the bag never arrived in Rome. 2) They received no emails from the US baggage office. Both offices confirmed that they would not be looking for the luggage and the Rome office shared that a US Air employee probably in Philadelphia probably stole it (this happens a lot apparently).

Our daughter is in Florence with most of her clothing lost. The other bag of bedding, pillows, towels, etc., made it to Rome giving credibility to the theft angle. The US Rome staff, in short, told our daughter tough luck and go away. It is not impossible to replace four months worth of clothing and supplies, but it is very difficult to do so in a foreign country in short order. And of course, short of filing a lawsuit, we have no assurance that US Air will reimburse us. As a Philadelphia based business owner, we will discontinue using US Air ASAP and my employees have been notified that they may fly any airline they please, but we not reimburse US Air flights. Yes, this may cost us money as a business but US Air is so pathetic, I can no longer approve doing business with them. Further, last February they lost my luggage on a Boston-Philadelphia flight which I found in the airport outside their baggage office 5 days later (NO, they did not call as soon as it was located, as they promise to do).

About 8 hours of time and paying a higher percentage on a credit card to get miles through Bank of America.

In the meantime, my husband was calling other airlines. He found a flight at 7:30 PM that night on Spirit Air. This was around 6 PM. We got a refund from US Air for our original tickets, but that did not cover the full cost of the Spirit Air tickets. We then arrived at the Spirit ticket counter where the agent informed us that there were no more flights leaving that day. Puzzled, he checked the confirmation number and informed us that the flight we were booked on leaves from Fort Lauderdale airport. We asked how long would a taxi take to get us there and he answered 45 minutes. So we hurried to the taxi stand. Ninety minutes and $140 later we arrived at Fort Lauderdale and missed the flight. The sympathetic supervisor with Spirit Air refunded our tickets. So there we were, no flight, no place to stay, no dinner, no cash left, and no ability to get to work or school in the morning. We finally got a flight out on US Air for 7 AM. Those flights were more expensive that our original flights. We found an airport shuttle to an airport hotel and finally were able to part from our suitcases and go have some dinner at 9:15 PM. The following morning was smoother. In summary, I expect to be compensated for all of the additional expenses and lost wages incurred by the mechanical failure of the US Air flight.

Grand Total= $3175.33 Additional cost of flight = $109.83 Taxi fare = $140 Hotel=$288.55 Dinner=$136.95 Lost wages= $2500

I had to purchase some clothes to wear--underwear, shirt, pants. The airline stated they would only allow me compensation up to $25 per day for shaving and bathroom needs. What a rip-off. I will never fly American again.

While I was attempting to try to fix this problem, the Specialist (that's what the reps. called themselves on the phone) kept transferring the call. I was transferred a total of 7 times and still nobody would help resolve this problem. US Airways needs to get a grip on how they handle their customers. Our trip was delayed through no fault of our own and we even have paperwork to prove that but they don't care about their customers. It seems like they only care about money. I will be sure to let other members of the military know that US Airways could care less about them. Thank goodness for another airline who was able to book us immediately aboard their flights and at a cheaper price than US Airways.

I ended up driving home. 200.00 for car rental Budget car rental was top notch. Thanks Budget rental !! I was so tired after my drive home I ended up with the flu. I lost another 200.oo on my ticket . I wrote to American Airlines and they never responded . Boo on them . I talk to a lot of people in my work , probably over 1000 a week . Guess what I 'm going to tell them about American Eagle.

I ended up driving home. Spent $200.00 for car a rental Budget car. I was so tired after my drive home, I ended up with the flu. I lost another $200.00 on my ticket. I wrote to American Airlines, and they never responded. Boo on them. As a well-known airbrush artist, I talk to a lot of people in my work, probably over 1000 a week. Guess what I'm going to tell them about American Eagle?

When making our airplane reservations with the US Airways for the European trip (US Airways flight 700 - outbound 12/12/07; US Airways flight 701 - inbound 01/12/08) I specifically asked the US Airways reservation agent for the bulkhead seats, as my fiance is disabled and extra leg room is essential to her well being. The above said agent assured me that the bulkhead seats I requested were reserved for us on both transatlantic flights. To our shock and disbelief, on our 12/12/07 transatlantic flight, bulkhead seats we were told we had reserved were given to young, able body men. Similar situation took place during the 01/12/08 inbound flight. We requested from the US Airways reasonable accommodations for a disable person and despite assurances, we did not get them. As I was using my frequent flier points and making those reservations months before a travel date I am at complete loss why things went so wrong. Should the US Airways inform me that the bulkhead seats would not be available, certainly I would make those reservations with another airline, member of the Star Alliance. I am deeply disappointed with the above, as it so adversely affects most vulnerable of us, people with disabilities! Please insure the airline would take necessary steps to prevent situations like above from happening in the future to other disabled people. Please keep me inform about any and all developments in this matter.

Almost lost Christmas eve with my family, lost one day of my vacation, lost money, time, lost time of sleep. Not counting the emotional distress.

I will have to purchase a whole new roundtrip ticket less the $5.35. That is really ridculous and price gouging.

No City, State or Federal official has cared to investigate why the airline would fly people into Las Vegas on a New Year's eve--knowing fully well that there would be no rooms available in Las Vegas. US Airways do not have enough officials to answer questions or talk with frustrated and upset passengers. Most are ignored and some are rudely turned off by the scarce officials who have no patience to deal with the stranded and upset passengers. Only when someone starts yelling do they come forward to pacify the passengers. Many children, single lady travelers and older women were seen crying--as some have no idea where to go. Las Vegas can be an intimidating place for people who have no travel experience or who are extremely concerned about their personal safety and security.

It has been amazing that the press or media has not picked on any of these events in the past two weeks. Some travelers were seen taking pictures and also called the press but the press has been silent or it does not even bother as this is of no interest to them. Flights are canceled due to flight crew issues - pilots refusing to fly past their union agreed contract timings. Who is the loser? The traveling public. On any given night, you can witness hundreds of tired, hungry, frustrated and agitated travelers lined up by the US Airways ticket counter - mostly after 12 midnight, seeking next day connections to their homes or onward to business destinations. US Airways staff claims that this will be over once the holidays season ends. Talking to some of the agents, I was informed that this is almost a permanent feature for the past 2 years!

Perhaps - it would be a good deed to report something that will help bring attention to the problems of the passengers stuck in Las Vegas against their wishes or for their poor judgment in choosing a third rate carrier who has no compunction to screw their own passengers. Cost - emotional, physical and monetary cost due to delay/canceled flights due to no fault of the passengers but from the mismanagement of the Airlines.

Here is the problem - the gate agent did NOT turn the ring into the Charlotte lost & found. The supervisor of the gate agents for the B concourse at the Charlotte airport, Gary Henderson, says that none of his gate agents had the ring. He says he is waiting to hear back from the folks who manage the flight crew. It has come down to a he said/ she said situation between the gate agents vs. the flight crew. At the end of the day, how can a US Airways employee steal my husband's wedding ring, and not suffer any consequences? Worse than that, no one at US Airways has even offered to take ownership of the situation to try to resolve it - I have been bounced around from one department to another, and asked many times to call a different number. Now that almost a month has gone by, I realize that the chances of finding my husband's wedding ring are virutally nil. Is there anything that your organization can to do help? Thank you.

The laptop was not a PERSONAL electronic device. It belongs to the US Government. I have not yet learned if I will be held accountable financially. If so, the cost of the laptop alone is just over $3,500.00. That doesn't include the cost of the case nor the accessory items inside the case. I can understand if the airlines want to limit their liability for damages, but they cannot even return the property for which they checked and gave me a claim ticket for. I was not concerned about damage as this was a very heavy and ruggedized laptop (Panasonic Toughbook CF-29E). Additionally, the American Airlines folks at GRK took the Laptop from me without explaining the airline's policy about such equipment, and they never handed my the boarding pass envelope (where I later learned their policy was written--inside where you'd have to tear the envelope apart to read it) until after they had tagged my baggage and taken it away.

Ticket was issued, on Dec 17 for a trip to Sao Paulo, Brazil early May 08. Within no more than 30m' of ticketing as usual I called the Executive Platinum to request an uprade using the VIP certificates we executive platinum members get a certain number in an annual basis.

When I requested the upgrade I was told that the fare I purchased my ticket was not valid for this type of upgrades and I had to pay an other $150 to be in the stand-by list as next services was not available at this point. I was boarding from JFK to Sao Paulo, was upset of course, did not know what to do and asked agent if I could cancel ticket and she said yes.

Tried to use credit for a different trip later on and AA wants to charge me $150 for changing the reservation. They claim their system states clearly that it was a non refundable fare.

On the other hand their system DO NOT say that a given fare is not eligible for upgrades and neither the agent told me when ticketing. I did not ask as I told for grant they all were. Never had this problem before.

To make a story short... my original reservation is cancelled and so the ticket, I still want to take that trip but now I have to pay $150 on fees to use, even in the original flights I had those reservation.

My mistake in using a system that mislead us in having a reservation ticketed... then later we find out that we cannot use it as we were supposed to and for that you have to pay $150 more.

2 days lost wages, $1100.00 for a one way flight with another airline so he could get to his destination, and $200.00 for rental car and gas to get home from Phoenix where he was stranded by the airline.

While waiting for my flight to board, I decided I'd buy him the two items he kept looking at as we strolled through Bridgetown; a bottle of Johnny Walker Green Label and a Patron Tequila. For myself, I purchased a bottle of Lancome Benghal perfume (smells lovely and exotic.. too bad I wont be smelling that way). I had no problem buying these items. The folks at the shops were terrific and professional. The problem is that I never received them. The idiots at American lost my packages and they are no where to be found.

When I finally arrived at JFK, the luggage was delayed to mechanical errors and the airplane had to be offloaded manually and delivered to the carousel. After waiting for one hour and ten minutes, I finally received my luggage. But to my dismay and utter disgust, I did not receive my gift boxes. The TSA and AA thieves had the perfect opportunity to steal to their hearts content.

After walking empty handed through customs, I went over to the AA Baggage Claims desk, where I was treated like it was my fault my package was lost. She took my claims tickets, entered the information in the computer incorrectly. She hands me a number to call to check on the status of my packages. I leave mad, tired, and cheated. I come home and burst into tears over not having my honey back here with me and not having my boxes.

I have been calling like a mad woman since. And with every phone call, I become further enraged at how American treats its customers as if it their fault that their luggage/packages have disappeared. And they have gall to have this attitude of zero concern. My first AA phone call ended with letting the rep meet Mr. ********. The second woman was more helpful. At least she tried to answer my questions and put out a flag message to JFK to search there for my stuff. The calls got more frustrating with the third, fourth and so on reps. Clearly, you can see where this story is headed.

On Tuesday, September 18th , I am told by AA that one box will be delivered to me. I get that box, which contains gifts for my sisters. I called on Tuesday evening to check the status of the second box, and I am told the box is at the airport. Yippee!! I haul backside to the airport to get my stuff. The lord has listened to me. I get there and my second box is not there. I am ******, tired and defeated.

The only bright spot I have had so far with this fiasco is finding two reps at the airport who tried desperately to help me locate the missing box. One rep said she will put in the reimbursement request herself instead of me having to deal with the AA Texas Team I burst into tears over the whole situation and she tried to reassure me. One rep, Nanette, asked me describe the woman and man on duty Sunday night. She then shook her head, replied that she knew exactly whom I was talking about and then her face got tight. I guess she has had problems with those two jokers before. Thank you Nanette W. and Chris C. for your attempts at helping me.

Today, Thursday, September 20th, *******Airlines produced the straw that finally broke the camel's back. An AA representative called me and left a message asking about the status of my claim. Hey shouldn't I be the one calling asking them about the status of my claim? Anyway, I call back and the idiot that picks up asks me why I am calling. Hello dummy, you called me asking for information.

She then tells me that she is going to send me a claims form because it has been five days and the package has not been located, and that it takes 6 to 10 weeks to process and then an additional three months to declare a settlement (if applicable) ***!! do the people who run AA live in the stone ages. Why can't the information be submitted over the phone or via the internet. Again I received no answer to my questions. She read from her script over and over repeating the same foolishness. I get very angry (lately that is my only emotion) and give her the business. I ask to speak to a supervisor and she claims she is the supervisor( I smell bs) and tries to give the boo hoo sob story that she understands. I then tell her "No. I don't think you understand". I then become belligerent and irate and she transfers me to the next idiot at the Texas claims center.

Representative numero dos then gives me same old run around; she tells me the same crap about waiting for processing and declaration of a claim and that I can't speak to a manager. I fall deeper into the belligerent abyss and tell her to go where the sun don't shine and hang up. My day was throughly ruined after that series of phone calls.

It has been five days and I only have one box and the other is MIA. I have no hopes on getting that second box back andit makes me sick and depressed at the same time. I am empty handed and out some hard earned money. Some bastard is enjoying my honey's fine aged whisky and his tequila.**** the ******* is probabaly smelling all pretty too with my perfume. American Airlines claims the reason why I didn't get my boxes was because the tags had fell off and they did not leave Barbados with me on Sunday afternoon.

Now let's go to the meal... OH MY GOD!!! it was horrible. I did not want to eat once I noticed the filth in front of my seat. No one had bother to clean the airplane in first class. If first class was filthy, what was economy class like? This trip was akin to riding on a filthy greyhound bus. I did not want to touch anything. American airlines should be ashamed of their behavior, negligence of hygiene and federal and state health guidelines and lack of concern for health and wellbeing of the traveler.

I could have gotten a cheaper ticket if I wanted a one-stop flight. I paid more for my tickets because I wanted the non-stop flight. I spent 3 hours trying to find out what happened, talking with first the agent and then her supervisor, and trying to file a complaint. I'm emotionally stressed out when I should be looking forward to my vacation. The offer to refund my ticket was pretty sarcastic given the fact that I'm going home for Christmas tomorrow.

I made the claims, filled out all the forms. And I felt a little better knowing that we would be able to receive something towards the camera. After a couple of weeks, today, I received a letter telling me that their sorry but they cannot help us. The paper said liability of loss, delay, or damage to baggage and a list of the things they do not cover. Which seems to be everything under the sun. They said sorry and maybe I could contact personal property insurer to see if they have coverage for the camera. Why should I? They should pay for the problem they caused. I find this all very upsetting that one of their employees took something out of my bag. How do they hire people like this? I had a lot of personal things and video on that camera. That paper said lost, damage, or delayed. The last time I checked someone stealing was not any of those. I should get something towards the camera that I HAD TO REPLACE FOR THIS PROBLEM!

HOWEVER, we do not understand why the airline did not even bother to inform us prior to our flight home that our three tickets (plus a lap infant) home were completely nullified. We even received a phone message from AA that morning that our flight was on time. AA had the contact information for both my husband and I but never bothered to check with us before leaving us with two young children stranded at an airport. That morning, we arrived at the airport at 11:30 am to check-in for our 1:40 pm flight that never was going to take us back home. While I was on the phone with AA at the airport, my husband and children stood in the international? check-in and ticketing line at the airport for over an hour and never made it to the front of the line because there was no other lines to discuss ticketing. Prior to this, NONE of the agents behind or walking around the self-service check-in desks was willing to help us. I finally called on the phone an AA agent who said that they had no record of the phone conversation or transaction, but she was able to sell us one-way tickets home for a flight 6 hours later that day --- each one-way ticket would cost the same amount as the entire three-legged trip.

We declined and bought tickets for cheaper on Frontier Airline for which we want to be reimbursed for the full amount of $997.47 ($324.99 per ticket X 3 tickets plus $22.50 fee). At 2 am the following day, we finally arrived at our home exhausted from 16 hours of traveling across just the United States. We could have made it Southeast Asia in the same amount of time. We have written three letters now to AA Customer Relations. The last was sent out this morning. Their responses have accused us of lying and making up this entire story as well as that they had to recover their costs by reselling our tickets. We are not sure what costs they are talking about since we already paid for our tickets.

While I appreciate the airline has met its legal obligation, this seems an inadequate and cold hearted way to deal with a young girl traveling alone. It also seems to me the food voucher should have been enough to cover a reasonable meal, not just $5. Needless to say I am very upset with US Airways and while I probably realistically can't expect much better from any other airline, I will try and avoid them in future. Similarly I feel their representative could have been more attentive and sympathetic in dealing with a very upset young girl. Simply for her attitude and insensitivity, I feel this particular employee merits disciplinary action.

I reached New Yor 4:00 am. I was supposed to be picked by a friend and taken to a hospital interview by 8:00 am. Anyway, when I reached New York, they did not ship my luggage. They said they had been left in Chicago. Unfortunately my suit for the interview was also in one of those bags. I told them to keep my luggage in Chicago and give them to British Airways since I was leaving the next day from Chicago. When I went to Chicago, they sent my luggage to New York. Then they told me they will send it to Dubai on the next BA flight. When I reached Dubai, they had not sent my luggage there. When I reached Kabul and called American Airlines, they told me my luggage was given to Continental which would take it to India and then from there Indian Airlines would deliver them to me in Kabul on 12/14. Since then a number of Indian Airline flights came to Kabul but they have no info about my luggage. It was a terrible feeling to talk to my little daughters and nieces who are constantly asking me about their lightening shoes, clothes, and toys that I bought them in the US. It is a terrible time to lose kid's gifts. It's Muslim Eid coming in two days here and Christmas is the following week. In addition to these, I lost valuable gifts and medicine that I was bringing for patients here.

I've lost $206.00.

I am out the cost of the rental car. If they had cancelled the flight earlier, I could have been home before 1 am .

They also commented: We pledge to learn from our oversights so as to better serve our customers. Please travel with us again soon. We welcome all customer feedback. The next time you feel something deserves our attention, please email us via AA.com at www.aa.com/customerrelations. We'll receive your comments without delay and be back to you as soon as possible.

US AIrways could not fly me to Boston on time. No weather issues but mechanical issues on 1 plane. It took US Air 6 hours to get me there. As a result, I missed my connection to AMS. Had to sleep in a hotel that night costing me $108 plus other expenses phoning around. Had to spend 3 hours looking for a ticket that night and then book it. Had to buy a NEW $3000 ticket from Continental Airlines to fly next morning. I also missed my original flight from AMS to Beijing due to US Airways problems.

I told them the reason I booked the direct flight was due to my wife having a scheduled surgery, and I did not want to deal with changing planes, wheel chairs, etc. My wife is really upset, and now I have to consider taking a financial loss if I cancel. Unacceptable.

To make a long story short, my bag was delivered to me Friday between 4pm - 5pm (roughly) and I was leaving Miami on Saturday morning. I'm still very upset at this matter, we were pushed around and misinformed, and thanks to American Airlines, our Anniversary getaway and what was supposed to be a surprise proposal was completely ruined! We're a very hard working young couple and (because of our very demanding jobs, we're not able to take vacations as we please) all we wanted was a relaxing few days, instead we ended up with a horrible experience.

I paid American Airlines an extra $200 for a booking mistake I made. I feel this is very bad customer service and unethical.

We stand to lose over $2500.00. We need a refund immediately.

I looked up current airfare for AA costs on Dec. 4 for fares the Wednesday afternoon before Christmas (exact time frame for Nov. 14 flight with respect to demand and time), and they were significantly cheaper than the destination change charge of $485.50 I was given. Had the salesman told me the cost was an additional $485 for a total of $933, I would have kept the original flight out of common sense. Poor communication and price gouging by American Airlines seem more likely.

I may not be able to afford to fly home this Christmas.

I spent close to $1000 in clothing, cell phone charges and transportation to retrieve luggage. American said, "Case is closed. We gave you $100."

The problem with this is that the Delta flight is about $250 per person more, and each person in our party would have to pay this. I asked them to then refund me the additional $500 dollars it would cost for me to switch. They said they could not do this. They said they could get me into St. Lucia on Saturday instead, or for all of us to stay over night in Miami or San Juan, to get us in St. Lucia early Sun., but of course they would not agree to pay for the extra hotel night this would incur. He said we could book through Delta and contact their consumer relations if we did in fact incur extra costs, but I am not stupid enough to try and do this after the fact. I have sent them an email, and am waiting for a response. Interesting that they do not have phone contact for consumer relations.

Later that day I drove the hour to the American baggage office at the airport and told them what was missing. I was told in so many words "Tough" and that if fishing gear turned up in lost and found I would be notified! Who the HELL inspects their bag at the airport? Why did they have me return to the airport to do nothing they could not have done over the phone? What is wrong with these people? You are not allowed to lock your bags for security purposes, (I never have anyway in 17 years of travel); now security needs security? How did the perp get my belongings out of the workplace unnoticed? American needs to be forced to answer these questions.

The reel I had just bought was $249.00; the others probably are now worth $75.00 to $100 each. The personalized reel case was a gift from my wife that has a sentimental value. The older digital camera was at one time $400.00. The other things probably bear a replacement value of $250.00 total. I no longer have the pictures I took of the trip; I was going to have one of them enlarged and framed as a gift to the client I was fishing with. The worst thing being the fact that I will never feel the same way about air travel again, thanks to the thieves at American Airlines and or TSA. Thank you for giving me a place to vent.

I will not fly US Air again.

I did learn that after five days, any unclaimed bags went to a warehouse in Charlotte, NC. I asked if I could search for my bag in the warehouse and was told "No." On Monday October 29, I was told to fill out a Passenger Property Form, which I faxed to Central Baggage on Thursday, November 1. I called Central Baggage on November 2 to confirm that my form had been received. No one would verify the receipt of my fax. I have continued to contact the Central Baggage phone line. The foreign representatives, while polite, have little or no information to provide me. Only after pleading with one representative about the medication in my bag which my insurance company will not refill, was I connected to an authority in the Central Baggage office. I told this person that I also had grapes in my bag that could ruin my possessions and those of others. He said he would escalate my claim and to check back with the office on Thursday, November 8. When I called then, no one would help me. The representatives were told by Central Baggage supervisors that my claim would not be escalated--that I would have to wait up to 12 weeks before I would hear anything about my bag.

For a company that says it puts customers first, the idea of waiting 12 weeks does not seem customer focused. I would willingly go search the warehouse in North Carolina myself, but they won't allow this option. Such customer service problems should be highly publicized to protect consumers from traveling on airlines with poor performance records. I will not fly this airline ever again regardless of price. I lost over $2500 in personal items, including medication and had none available for my vacation.

Is vegetarian meal is a special meal? How is a vegetarian to fly for 12 hours without a meal? The agent and the supervisors response was we are airlines and we sell tickets to fly and we are not in the catering department and there is no catering dept in Buenos Aires.

This is very rude and unacceptable. All over the world, except in US serve food even for a 2 hour flight. I cannot believe the American Airlines says they cannot serve a vegetarian food.

I was to be compensated for my event that I missed ($300) because of their inability to get me to my destination in a decent amount of time. They breached their verbal contract they had a plane ready for us. If I had gotten on a plane that was ready I would have made my event. I cannot get money back from the company that hosted the event on as it is non-refundable. So I lost $300 due to US Airways.

Included in this were: 1. Apple MacBook Pro w/charger $2,500.00 2. 60 GB IPOD Video w/ charger $ 450.00 3. Nikon D40X w/lens $ 700.00 4. 2GB Memory Card $ 70.00 5. Blackberry Pearl charger $ 25.00 6. Otterbox Waterproof IPOD Case $ 50.00 7. Over 9,000 songs purchased in I-tunes $ 900.00 8. Season 2 of LOST in I-tunes $ 50.00 9. Season 1 of Heroes $ 50.00 TOTAL LOSS $4,795.00 These are easily quantifiable items. It does not even begin to touch the real value of the photos and documents and memories, including an electronic journal, that were stored on the items an American Airlines employee robbed me of!

I had questions about transfering or replacing the ticket. Six times I contacted two of their toll free numbers to take care of the matter. The first three times I was routed to French Canadian speaking representatives. Three times I was directed into e-mail that ended with no one is available to take your call, please contact our website. I tried three times later and was directed to several Philipinos. I don't care about their outsourcing. The people were gracious, but when they tried to resolve the problem with customer service, all there was available was a dead end voice message. It seems like their drunken pilots have been put in charge customer relationships.

I will fly through Minot and Tulsa to avoid using this airline again. The last time I was on a U.S. Airway flight was in Atlanta, we were rerouting to different gateways twice and then sat on the runway for two hours on a flight to Phoenix. I missed my connection and got treated like livestock then. I should have learned after that experience.

My congressman will here about this. They have had federal bankrupt protection while taking over America West and they deserve to lose their license if they treat paying customers like I have experienced on a regular basis.

Return flight on 10/9, AA 562 from SFO to ORD Chicago, I checked myself in and 1 piece of luggage at 5 AM for a 6:30 AM departure. Flight arrived on time, but my luggage did not. The baggage claim area attendant was very rude and kept making me wait longer to file the claim even though the carousel was empty from flight 562. Finally agent #7 took my claim. I kept calling the number they gave me and checking the website and no information on my baggage. I rec'd a call from 773-894-7353 on 10/10 at 9:11 AM requesting more descriptions of the bag and its contents. I provided much more detail inclusing the brand of the bag and contents. I heard nothing back all day and the website still had no updates.

I called AA customer service at 6:00 PM 10/10 and finally got thru to a person, and she apologized and said she would call Chicago O'Hare and make sure someone got back to me. As of 10/11 1:00 PM, 48 hours after my plane landed, not a call. I complained twice via email and rec'd form letter responses from Sean Bentel and P.Barnholdt who just wrote that it was unfortunate that Amer Airline's new baggage tracking web tool was not able to help me find my bag. THEY have my bag, or allowed someone else to steal it-- NOT their stupid web tool.

Because I needed to be in New York and could not stay in Philadelphia indefinitely, I rented a car from Avis. The Car rental, gas, and parking overnight fee that I incurred totaled $164.28. American Airlines responded with a letter denying compensation for any of my costs.

Intense emotional upset for both me and my daughter on a monthly basis as my amex card was re-charged, and had to be re-disputed. I have a full file of letters and documents that I'd submitted.

I stared at him and shook my head. Then get this! He said, Don't you shake your head at me! To add insult to injury, I asked another flight attendent later on if I could switch my unopened can of fruit juice to a soda (I even said, Sorry to be a pain, but can I switch this? She was there next to me with the cart, already!) She rolled her eyes and said, Sure, why not? Man, I'm scared to ask for anything now from flight attendents. I might annoy them by asking them to do their jobs!

My fiance's return flight was even worse. This time, his flight was delayed 4 hours on the tarmac causing him to miss his flight in Heathrow and subsequently his train ride home in Copenhagen. The only thing that was served to the passengers on this flight was a half a bagel! These are passengers that are sitting in a plane, delayed for 4 hours and then having to endure another 6 hours of flight! Serving passengers in this situation a half a bagel borders on abusive.

The child had been BUMPED off a flight along with 7 other adults. They tried to arrange for a hotel voucher for the child, they also falsely accused him of being intoxicated and gave him a breathylyzer test-then lied to me his parent about the whole incident in order to get me to pick him up. I have lots of documentation and witnesses -security cameras recorded some of this I believe. I have contacted a lawyer as well as a local TV station

Child was emotionally damaged, I used $50 in gas and tolltag fees to pick him up at night transport him back to the airport -other relatives made many long distance calls and went to their respective aitport to pick up the child who never arrived. I will pursue the false imprisonment part in a local court

I have tried for the 50th time to contact American Airlines to get a status report . They keep telling me it is processing, and that they will call us.

Upon arrival in Chicago, I waited for 45 minutes with other passengers for checked baggage; when it failed to appear I stood in line for nearly an hour to file a report. During the time that I waited for baggage and then to file a report, I noted that the same dozen or so bags rotated by for the entire hour that I waited, an open invitation to casual theft. They werent collected till 1:30 AM, when all flights were in.

I have been informed that the onus is on me to check up on the bag, and I have called repeatedly. American Airlines states that it is unable to track baggage through their system. Worse, after a 5-day wait for a claim form, I was informed that American would search? for the bag for 8 weeks before filing a claim. The entire process, I was told, would take 90 days or more.

What makes this even worse is that this is the fourth time this year that my baggage has been delayed?lost, to put it bluntly. American Airlines third-world-style execution and complete indifference to my missing luggage and my feelings is a huge disappointment.

What ever happened to the security requirement that passengers and their luggage travel on the same plane? At least 12 passengers arriving in Chicago on Flight 2380 were missing baggage.

American Airlines also demanded my Social Security number on the claim form (why??) and a history of previous claims. Ive been treated as someone trying to take advantage of the airline, somehow, rather than the frequent flyer that I actually am.

I use the camera for work, and 90 days is a very long time to wait for the reimbursement necessary for me to replace this equipment. The problem has been created by, and exacerbated by, American Airlines. I have called and written repeatedly without result.

The first rep I spoke to hung the phone up and said, "deal with it". The second rep said it was not their problem, but they would give us $25. I found out that you can only email or fax customer service, not call.

It was clear that they were unconcerned about how their mistakes affect hardworking families.

Literally moments after the Delta flight was closed for take-off US Airways authorized us to take other flights. Out entire flight was stuck in this airport for hours upon hours we were due to take off at 2:15 and they canceled the flight at 8pm.

There was an American Airlines flight from Bahamas to Miami leaving at 7:30. I asked the US Airways rep if I could take that flight to Miami and transfer to San Francisco. She said no. I went to The American Airlines people the same question. They said yes. The US Airways rep lied repeatedly to me and others all day long but luckily I got the American Airlines rep to tell the US Airways rep how to do her job.

I finally, made my way onto a Miami flight as my US Airways counterparts headed to their hotels to be dealt with again the next day. After making it to Miami I made it to San Fransisco after 1am, 5 hours later than I was supposed to. Public transit was closed to I had to take a very expensive cab ride home.

I went back to my seat and when another flight attendant came down the aisle selling potato chips and M&Ms and asked me if I needed anything, I said I would like to know why the plane wasn't properly cleaned (my son found a wad of chewed gum on the armrest of his seat in addition to my wet cushion). She told me that this was the best they could do with the turn-around time.

A few minutes later, Jane approached me and said that the flight attendants had reported that I was being confrontational. I told her that I had a complaint, I was not being confrontational. I was simply sitting in my wet seat, complaining about it. Apparently in the post-911 sky, airline customers cannot complain and if they do they are a security risk. So shut up and sit in your wet, dirty, $1000 seats. And don't bother the flight attendants--they have to many potato chips to sell.

My son is having to drive a 14-hour drive in an old truck to get to his wife.....He is military....and all the airline would say is that they are so sorry!! Is this the way our military men are treated.

Military emergency amount for this flight was $336 round trip from Colorado Springs to Little Rock, AR and back....We live two hours from Little Rock. Now I checked regular price for that ticket, which was $697 just one way....I truly believe that they did this to him because they can get more money from full fare and why not make about $450 more.

Totally absurd emotional damage to my son....serving his country...he has been to Iraq once and seen his friends killed right before his eyes. Now he was far away from his wife who was in the Intensive Care Unit, driving many miles in an old worn-out truck, because American Airlines has no compassion for our military.

This has placed a financial hardship on me, as two additional tickets with an airlines that offered oxygen (not American Airlines) had to be purchased, on top of the other two that are non-refundable.

Moreover, no more help in the clubs or with emailed records of reservations (the computers are down or do not work, or the ladies on them no longer have access to that kind of information...or so they say). I don't even know where to begin, except with: I have lost faith and confidence in USAir; I do not believe them when they tell us something and think they lie; I really don't think they care about passengers.

Rather than find flight on USAir (which I would have done before winter), I just booked flights with Continental and Swiss Air. I will avoid USAir in future if I can, especially if I have a connecting flight.

No attempt to apologize or explain what was causing the delay. A 100% failure of management who one must assume care nothing for the passengers who fly with the airline and ultimately pay their salaries. It was April Fools Day, and given their treatment of the many hundreds (maybe even thousands) of passengers they were the fools for entrusting their travel needs with US Airways on this day.

summer of 2006.

forfeited. Your last activity date was

Members have three options to reinstate forfeited miles.

upgrades are not valid to reinstate forfeited miles.)

summer of 2006.

forfeited. Your last activity date was

Members have three options to reinstate forfeited miles.

upgrades are not valid to reinstate forfeited miles.)

summer of 2006.

forfeited. Your last activity date was

Members have three options to reinstate forfeited miles.

upgrades are not valid to reinstate forfeited miles.)

As I stated earlier, we were never made aware of the "time sensitivity" of our air miles. We were never contacted by mail or e-mail. You have both address' on file. Again I don't see how you can take away something we earned by purchase. My husband has taken USAir flights at least twice since Aug of 2005. We can prove that with his American Express end of year account statement. Would that satisfy your requirements? Sincerely, Mrs. Charlene Henderson They then passed off to Dinisse who responded.."Mrs. Henderson,

Thank you for contacting US Airways.

e-statements and on usairways.com.

We appreciate your continued patronage of US Airways.

$200.00. Anxiously awaiting to have this problem resolved to my satisfaction. Mrs. Charlene Henderson. I really do feel like we're being squeezed by them, but I don't know what to do.

All of this was bad, but made worse by:

2. No one had a clue what was going on in the baggage area leading to wandering passengers aimlessly searching through mounds of luggage.

I am a student who is in a six year doctoral program who would have used US AIRWAYS each month to go back and forth to Manhattan. Now, I will NO LONGER use US AIRWAYS. They are the first to oversell their flights, but is not accommodating when customers have uncontrollable circumstances where flights need to be changed.

I told the woman that I lived 100 miles from O'Hare and was a senior citizen on a fixed income and could not afford to take another round trip bus trip. She said I could either do that or forget it. I called back again and asked to speak to a manager and was told the same thing. I have traveled on American many times over the years and if this is the way they treat their customers I will not use them again. This was only the 2nd time that I had used this bag which was a gift from my daughters.

I still had an American Airline emergency phone number (from an even worse problem I had in getting down to Central America at the beginning of my tour) to be used in case a person was stranded and needed to rebook. While I was waiting in line I rebooked myself onto a Delta flight leaving at 6AM the next morning, via Atlanta. That alone took me over an hour on the phone. I also called my husband and he drove back to PA. It took me over 3 hours to get to the head of the line of rebooking passengers. By that time most of the people in the line were friends in our shared misery and most had rebooked themselves,using the phone number I gave to them.

At the counter, I was greeted by the rudest man I have ever met. He seemed to think that it was our fault that the flight had been canceled and he had to rebook us. I tried to make his night a little easier by telling him that I had already done the rebooking. Per the instructions I received on the phone I knew I needed a printed ticket to show Delta the next morning, meal vouchers and a hotel voucher. He refused to give me a ticket, even though everyone else at the counter had received one. I got no food vouchers and no hotel voucher. There was not even an offer of either. He yelled at me that I didn't need a voucher and should go away.

I was not rude to him, I just wanted something to show Delta to prove that I deserved to be on the flight the next morning. I knew he was wrong, but he wouldn't give me an air voucher no matter what I said. He insisted all that I needed was a code number. All the other people received tickets and I got nothing. A lawyer, next in line, even argued with the man in my behalf. It did no good. The lawyer and his wife received tickets from another man at the counter, as well as meal vouchers, and I got nothing but a confirmation code.

As I look back on this incident, I suspect that the man at the counter was tired after a long day's work and was angry that he was made to stay late to reschedule the people from the flight that American Airlines had canceled. There was the added problem that he really didn't know how to do it. He kept making mistakes and asking another man what to do. I received the brunt of his unhappiness at being at that place at that time. He was unhappy, but so was I. It was not my fault that the flight was canceled, nor was it my fault it was late on a Saturday night. I wanted to get home just as much as he did, but I was civil and he wasn't. We asked about our luggage.

The rude man sent us downstairs to retreive our luggage. After a long search in the very early morning, we found out that we could not have our luggage. Another rude man told us that it was locked up. We learned much later that the luggage was still on the plane and remained there until the next night's flight. Why send us on a wild good chase to retrieve luggage that was still on the plane? I spent the rest of the night on the floor of the airport, sharing some doughnuts with some newly made friends. I had no food vouchers, but no open restaurant would take theirs anyway. We bought our own food. None of us had been offered hotel vouchers. Basically we got nothing, but a lot of stress and rude treatment.

We were the very first at the Delta counter the next morning. The lawyer and his wife had no trouble getting on the flight because they had tickets. The woman behind the counter was very nice, but refused to allow me to board. She said I needed a ticket. The locator number the rude man had given me would not work in Delta's computer. She said I had to run the whole length of Miami's airport, back to American Airlines, and get a ticket. By this time it was almost 5AM and I doubted that I could make it that far and back again. Anyone who knows the Miami airport knows just how far the Delta counter is from the American Airlines counter. It is a long, long distance to run. As I ran, I called the American Airlines number again and booked myself yet again onto another fligh, just in case. I also called my husband and told him not to leave for the airport (a 3-hour drive) until I knew when and where I was going. There was a huge line at the AA counter and I knew I could not wait through that line. I didn't have enough time. No one would help me.

I asked to speak to a supervisor. I was told that there was no supervisor and no one would help me. I asked at least four different people to help me and all turned and walked away. I finally just jumped the line and went up to a counter. There I met the second rudest person I have ever met. He would not even listen to my problem. He was extremely nasty, but finally gave me the ticket I needed. As I walked away, he yelled that I would never make the flight and then he laughed. I ran all the way back to the Delta counter, where the woman took me at once. She gave me the ticket I needed and I made the flight.

I was impressed with Delta, but not with American. As I waited to board, I called my husband, yet again, and told him that I was on my way. He left for the airport and met my flight. Of course, my luggage was lost and not delivered for several days. I am 63-years old, a very experienced traveler, who has visited 117 countries over the past 30 years, many more than once. I am a resourceful person and able to run, but most people would have been overwhelmed. I also happened to have my cell phone with me which was unusual. I usually don't take it when I travel internationally. Most of my travel has been in the Third World and I can honestly say that I have never been treated as rudely as I was by the American Airline employees in Miami. They have a serious problem there!