American Airlines Reviews

On the return flight I go to the airport over 1 hr early to check in and pay another $15.00 for my (1) bag to return home with me. When I made it back to Dallas I waited and my bag was the only bag that did not make it on the flight. I went to the baggage claim and was told that I would have to wait 3 1/2 hours for the next flight and the bag should be on the next flight.

My car, office & house keys were in that bag. I could not go home (about 40 miles and a $65.00 cab fare one way) to return a few hours later to pick up my bag & car. I got absolutely no sympathy from the baggage claim department. I was told that I should have not put my keys in the bag. I wasn't thinking too well at 4:30 in the morning. I was at this time in the baggage claim dept and had no way to get back into the terminal where all the restaurants were.

I waited the 3 1/2 hours and the flight was another 40 minutes late. I think that if you are going to pay extra to have your luggage follow you, it should be there when you show up. Not to mention in a stressful time a little compassion never hurt anyone! Tell that to the baggage claim department! I guess you do get what you pay for. Next time I'll read up on the airline before I book the flight.

I missed a meeting and 1/2 day work not to mention the stress of sitting in an airport baggage claim area for 4 hours with no change for the vending machine!

After speaking with CSR Bonnie (who refused to help me resolve the situation), I was given to CSR Supervisor Melanie, who also refused to help resolve the situation fairly. They did not seem to care to honor their contract, which is a legal and binding document. Legally, the must honor their contract as agreed to by both parties. However, they refused and I was forced to pay the $150 fee. I will be disputing the $50 over-charge difference with my credit card company. I am also going to look into legal remedies against US Airways per their obvious breach of contract.

As stated above, I was virtually held hostage for the additional $50 charge for redepositing my Award Miles, as they know how valuable they are. As soon as the $150 charge goes through on my credit card, I will be in touch with my bank to dispute the over-charge, as well as my attorney to pursue any possible legal remedies or actions against US Airways.

Extra money for flight on another and Cost of Hotel room

Not only are we upset that we were there and the plane sat at least 10 more min, but at how rude we were treated by the gate agents. Their matter of fact, rules are rules attitude treating us like it was our fault we were late. With the hours to kill we walk over to Customer Service. While they were nice, we were told the same thing. I protested that I know that the airline had the connecting info, and could have saved us the trouble since they already had decided we were not going to make the flight. I was then told that the flight was overbooked. Now it is starting to make sense. Oversold flight and at least 7 people transferring getting bumped. I inquired about some sort of compensation for our trouble. I got a drink voucher for the 3 of us in our party! Since U.S.Airways now charges for water, I guess I saved a few bucks.

We now have no choice but just wait it out and file a complaint with their Customer Service when we get back. We finally got on the new flight which was delayed, in our (now)middle seats and we are headed home. The flight crew was pleasant. We get to Austin and our bags that did make the original flight are now locked up. Another 15-20 min later we finally find someone to let us in The next day I filed a complaint with Customer service. I get a response that was much the same. After still complaining, I do manage to get a $100 voucher as a goodwill gesture for all three of us.

Considering how rude the gate agents treated us, I still wanted to talk to a supervisor because this issue has not been resolved or addressed. I get another response telling me they have compensated me all they are going to. That is fine. I still want to talk to a supervisor. I was then told that one would call at their convenience. It has been almost a month! Guess they are really busy! I have a choice of who to fly. U.S Airways wants to give me a goodwill gesture of $100 off a ticket. That means that I have to spend more money on their airline. NOT GOING TO HAPPEN. There is a reason they have so many unsatisfied customers. They treat people terrible. I travel a lot and know the difference between good service and bad. I wish I would have investigated how bad of reviews this airline had. Now I know.

The new tickets put us on a flight that was a 6 hour wait. There was no explanation or alternatives. There was nothing we could do but wait the 6 hours. Then, we had to fly another 6 hours to the West coast. We were furious as our time was so limited. We finally got to our destination and lost the entire day as it was too late to do anything when we arrived. Then, on the flight home, we tried to check in at the Santa Ana Airport and were told we had no reservations. My heart sank as I pictured us waiting for a flight on standby.

The lady who helped us was very compassiionate. We were lucky, because most of the US Airway employees really didn't care about our situation. This lady said, because they changed our flight coming, it wiped out all our information on the return reservations. I wish someone would have told us that when we first arrived. She was able to get us on our returning flights as origionally planned except we were scattered through the plane and were not able to sit near each other. (this was a 6 hour flight)

I don't want a voucher or a free rountrip ticket as I would never fly US Airways again. May I add, that for some reason there was no ear plugs available on the flights, but that's ok because I learned that they cost $5. I thought that if you make a reservation, and they say your flight is confirmed....then how can they bump you to a different flight? That's scary to me because it makes me feel that I really have no reservation at all.

My children and I lost an entire day that could have been spent with my ailing parents. Who knows when we will be able to fly cross-country again. This might have been our last chance to visit them, and an entire day was taken away from us.

Things started to fall apart when the couple we are traveling with got a call from the airline that the flight we were on was canceled and they were put on a flight one day earlier and gave them two free airline tickets to be used in the future to keep them as a satisfied customer. That call lasted app. 4mins and they were totally happy with the changes knowing we would be treated in the same way.

Knowing this I called Alaska Air to check our status and told that our airline which is American could help us. Three days later and many phone calls we got a call from you. Our 3 hr. non stop flight was changed to a 26 hr flight with a lay over in Mexico City and was told take it or cancel your trip. That was not acceptable; I was connected to a supervisor who tried to help but really could not do anything that would make us happy and keep us as your customer. Our flight is now taking us 3 days to get to ZLO. Please call ###-###-####or ###-###-####to keep us satisfied.

Emailed Response from AA Thank you for your interest in American Airlines. Based on the information you have requested, I have determined that our reservation personnel can better address your concerns. They can be reached via 1-800 and are available to assist you 24 hours a day, 7 days a week. Talk about going in circles is is a run-a-round

We filled out a form as required. My luggage was delivered two days later. My medication was in the luggage that I need everyday for anxiety, depression and my heart. I had to purchase a basic toiletries, flat shoes,etc. I was able to borrow clothes from my daughter that did not fit. I was told that because American Airlines did not have a relationship with Jet Blue, who had cancelled our flight, we had to pay full fare. We were hearded into to the hall to get on the plane like catle to have to stand there and wait for other passengers to get settled.

I was left for two days withut medication, clothes that fit, and toiletries including a toothbrush that I did purchase. We were given a number to call to get a status on my luggage that and the mailbox was always full. The Ticketing agent was the only one that treated us with courtesy. My vacation was awful and we lost three days including the travel day. I think the airline should return my money and give pay me for pain and suffering.

Then called USAIRWAYS back since the mileage was not reinstated. Now they state the rules changed, and I needed to have made the flight before July 30th. So now they want $300 just to reinstate the miles I have rightfully earned. Their agreement to me on the phone when making my reservation was they would be re-instated. If they had said no, I would have booked other travel arrangements.

They should live up to re-instatement of miles without holding me hostage to having to pay $300 to get them back. they say due to lack of use, I lose the use of my miles. When wrote a complain email to the CEO of USAirways a week ago, and have not received any response (pro or con).

I spent nearly $300 on additional travel, that I would have spent elsewhere. I want to use the miles I have earned which in effect is a $1500 benefit of flying. So the damage I have incurred is $1800.

Upon arrival home, some 89 miles away we received a phone call stating that our bag was at the airport and that we must have over looked it and that American Airlines would not be delivering it as they had stated. Our bag had 3 inch tall white letters with our name written in finger nail polish on them. We did not over look that but American Airlines did over look that big lie they told about delivering our lost bags and we will not for get our lying bad service.

We had to return to the Atlanta airport from Alabama some 89 miles away. Gas money, time spent returning to airport 3 hours and 178 miles for nothing when they could have ran a second luggage check before stating that no other bags were there.

I waited the next day and called them they said they didn't get it. It happened 5 days and then when I called on the 6th day they said they will send me the firms and I will have to fill them up and send them back. To make a long story short, I called every single day as I was the visitor there and even my baby's stuff was there in that suitcase.

After about 2 months they said they found my suitcase and they sent the suitcase to me. BUT the suitcase was damaged so badly and half of the presents were missing including my baby's milk bottle stand. I never expected that even they take out the used stand. Well all brand new presents were missing and they sent the suitcase back with my shirt and undergarments. I was totally shocked as I spent so much money and TIME on that stuff and I coudn't get it back.

I have been calling them and they sent me a cheque which will not satisfy even half of the worth I lost. When I try to call them again it says ALL THE REPRESENTATIVES ARE CURRENTLY BUSY. I don't know what to say. But I was deeply dissopointed with the AA customer service.

I LOST MOST OF MY STUFF AND THE SUITCASE WAS BADLY DAMAGED..

The trip had been planned for almost a year and due to US Airways incompetance, my niece and I were the only family members that did not make it to my brothers 60th birthday party. I have been delayed, before, due to weather. That is something that is uncontrollable. But to be stranded because the pilot isnt qualified to fly the plane?

Before leaving the San Jose airport I went to the counter to have my return flight changed to a day later. I had paid for 5 nights at a resort and was darn well going to stay 5 nights. They tried to charge me $150.00 to change my return flight. I told them they were going to change it for free because they were the ones that screwed up. They finally agreed.

Most of the stewards and stewardesses on the flights were rather nice. But on my flight back from Cancun into Phoenix, one stewardess was really mean and rude. I should have taken her name and reported her. There were also no pillows or blankets on any of the flights. We were told that their should be one on every seat or in the overhead compartment. If there wasn't then someone must have taken them. Too bad, so sad. I can tell you who took them, US Air (when they never put any on the plane to begin with!) The airline sent me and my niece $100.00 vouchers towards our next flight. I am planning on flying back east next summer but I doubt it will be with USeless Air.

Charges for multiple international cell phone calls to get hotel room changed with my travel agent. Gas expense for friend to drive to SF airport from San Jose.

I realize that this may well have occurred at the Cancun airport, outside of TSA's control. That in itself would be very disturbing, however, because if I cannot trust the people in charge of my bags in a foreign airport to safeguard my personal belongings, how can I expect that those same employees would safeguard my and my fellow passengers' safety in more serious matters of airline security?

If an airport employee in a foreign country is larcenous and dishonest, how can we be sure they they cannot be compromised and put our security at risk? Anyone who can take something OUT of my suitcase could certainly put something INTO my suitcase, something that should not be there. I am also submitting a complaint to ASUR, the airport authority in Cancun, to US Airways, and to the TSA. Thank you for your time and attention.

Tonight I called to check if the early morning flight still had open seats which it did. Then I was told it would cost me $50 to fly standby and they might not even allow me to. This ****** me off since a week ago I was told something totally different. If I had known I would have gone ahead and forked over the $150 EXTORSION money and flown out a couple of days earlier.

Everything including checking a bag has a cost now. Since you cannot fly with any toletries you are forced to check a bag or purchase everything when you arive to your destination and then throw it all away before you return.

this time they didn't change only the gate, they changed the time to. they said the airplane is gonna leave at 10:40. after another a few minutes they changed again the time and they said is gonna leave at 11:20 am. after waiting 4hours the airplane took off at 12:00. when i arrived in indianapolis my both luggages were broken. please tell me what do i have to do because after paying them 40$ i have to pay another 100$ to buy new luggages. i will never fly aagain with this airline company, i rather pay more than with them.

2 luggages broken, value 100$ , i wasted my time for 2 hours just because of them.

Matt called the airlines to see if he would be able to change his ticket for a reasonable cost. He was told it would be $37.00 which he could pay at the airport. Well when he got to the airport he was 1st told that was wrong but it was only going to be $97.00 because they would wave the changing fee. But then they said no they had to charge him the $150.00 fee plus the $97.00. Needless to say of course he wanted to come home early and not sit in the airport for two days so he paid it. He explained the whole thing to them and showed them his military ID so they new he was Army.

The kicker is that his buddy decided to travel in his uniform (Matt having been in it for the month was ready to be in "normal clothes" so was not in uniform) Well they did not charge him anything extra to change his ticket. So being Mom - he gave me all the information and I wrote them a letter explaining everything and this is there reply--

"Dear Mrs. Q.: Thank you for contacting Customer Relations at US Airways. We appreciate you contacting us regarding the change fee. On behalf of US Airways, we appreciate Matthew's service to protect and defend our country. Non-refundable tickets present the most economical fares. However, they are also one of the more restrictive tickets. These restrictions make it possible to continue to offer low priced sale fares in addition to deeply discounted air fares.

"If our customers are unable to travel as originally scheduled and have contacted us prior to their day of departure, US Airways does offer the flexibility of using the ticket at a later date. Tickets will retain their monetary value for one year from the date of issue. A reissue fee of $150.00 will be assessed along with any applicable fare difference at the time of reissue. If the new fare for travel is less than the

unused credit, there is no residual value. Please note: Some times Military fares are higher than the normal fare because the ticket goes from a non-refundable to a fully refundable and in some markets there is no military discount.

"We regret the circumstances that necessitated the change in your son's travel plans. Please fax in your son's military orders for further review and we will forward to our Refund Department for consideration of the $150.00 change fee. Thank you for giving us the opportunity to address your concerns. We appreciate and value your business and look forward to serving you on a future US Airways flight. Sincerely,

J Cano US Airways Customer Relations Corporate Office"

Well being that this was scheduled leave there are no orders to fax them - I wrote and told him that and this was his reply. "Dear Ms. Q.:

Thank you for your recent correspondence to Customer Relations at US Airways. We apologize that our former attempts to resolve this issue were not to your satisfaction. As customer satisfaction is our main focus, we want to be sure the decisions we make are based on research, facts, policies and procedures, along with customer perceptions. We are very concerned about any breakdown in service that disrupts or detracts from the enjoyable travel experience all of our customers have a right to expect. Again, please accept our apology for your inconvenience. We sincerely hope you will give US Airways another chance to earn back your business...."

Needless to say I just wrote them and told him that there is no way we will be flying with them ever because there are lots of choices out there that are fair to our military. I know that this is a long email but wanted you to see there words. Makes me mad that they are basically saying that they should pay the higher price so "if" or "when" they have to change it they can - Do they not realize that these young men and women do not live on high incomes. Ok I am off the soap box for now and thanks for letting me vent

I had to purchase another ticket fron another airline. I always used e-tickets whenever I flew. I do not comprehend why the US Airways insist on the new outdated rule and impose harsh penalties on passengers.

Now the time has come to redeem the voucher. What I found was one quoted price without a voucher and a different quoted price if you were using a voucher. All they did was increase the fare to offset the value of the voucher. Complaints have been filed with the better business bureau, and letters will be sent to the Department of Transportation to expolore the fraudulent use of vouchers. this is a scam.

When they did issue a warning about the Jacksonville area, it went up to an hour and a half before my flight and they still wanted to charge me the $150 change fee plus the difference in fare- for a 90 minute difference in take off times. My blood was boiling and I was exasperated. A comped fare was now going to cost in excess of $500. When the MANAGER finally was informed of the advisory change, she verbally confirmed that I was on the plane out of Jacksonville that afternoon, connecting through Charlotte to my final destination. When I arrived at the airport, I was informed that I was flying stand by and might arrive at another airport 40 miles away at 10 pm that evening. Pretty much a boldfaced lie to get me off the phone after an hour and twnety minutes.

My girlfriend could not fly out on the Friday time, nor the Saturday time. She missed the wedding. There was no one at the counter, of all the airlines- only US Airways did not have a representative. Now they are saying that we have to use the ticket within 7 days since it has been booked and it was a comped ticket. Beyond frustrating..... Oh by the way, the plane that I travelled on was at least 30 years old, the seats were worn out, and there were cigarette burns in the upholtery. Makes me think that they are not really keeping up with their maintenance.

I did not get on the flight that I wanted to get on out of Jax. I I am still battling over my girlfriend's ticket because she could not fly out at all. It is no wonder that time after time this company loses money.

I have to cancel the debit cards and request re-issuance of the University identity card. Thy have opened the research CDs box and damaged the items. They also removed the DVD/CD player by force and damaged parts of the laptop that contains my extensive research.

When I got new tkt I realized that in spite of having using a VIP certificate my seat from Paris to Miami was on coach... and I was just upgraded from Miami to Orlando. I called again and was informed that there is a new tax out of Paris and to re-issue the tkt with my biz class seat I would had to pay more $53.00. When I got tkt I paid all fees and taxes. Ticket was re-issued because AA changed their flight schedule. To change my connection in Miami they did not say I would have to pay anything else until I see that I was back on coach. so they did not say there was anything else to pay.

they took me out of my biz class seat in this flight. to put me back on my seat I had to pay $53.00 Airlines are out of control even with their premier customers. I wrote the AA Exec Platinum and basically they said if I was not happy they would give me how much I paid for it but they could not waive for the $52.00 Imoral, Ilegal.... and what do I do... do not pay it and lose the biz class seat I had issued before?

Upon arriving in Richmond VA my guitar was severely damaged. The headstock was snapped off. The guitar was in a hard case designed for it and I had checked other guitars on flights in similar cases. THIS guitar however is a collectors item and that is why I did not want to have it in with the baggage. The Guitar is a Gibson Les Paul 1960 Classic. I just purchased it 5 days ago. The current value is between $1700.00 & 2300.00. (look it up on E-bay) In its current condition it must be repaired and will not have one quarter of this value. It represents a loss of over $1200.00 to me.

My other bag contained bottles of vitamins. Due to the handling techniques of these same flights- the bottles were broken and my clothes were full of shattered glass. I had wrapped the bottles carefully. It had to be quite a shock to do this. I have yet to hear ANYTHING FROM THEM!!

loss of 1100.00

When we finally arrived, the hotel said they thought we were a no-show because we never called & were 48hrs late. They released our room and rented it out and we ended up having to upgrade our room if we wanted a room better than the cheapest available.

Instead of arriving monday, we arrived late tuesday afternoon & had to negotiate to even get a room, due to a large group also staying at the hotel. Also 1 1/2 days of our all inclusive package where spent in airports and run down airport hotels. We had to pay out of pocket for the room change and were told that we would be compensated for the difference and the time we were not at the destination.

The customer service rep. at Expedia was very helpful and explained that the process should be simple and would cost a small fee (re-booking fee), but that US Airways would help me take care of my situation. THE NIGHTMARE BEGINS!!! I call US Airways and select the prompts that take me to the International Reservations Department. I spoke with an associate and explained my emergency and provided her with flight numbers for the re-booking. She told me that my emergency was valid and that I would be able to cancel my original flight booked through Expedia and re-book with US Airways directly.

My original flight through Expedia was totaled @ $566.46 and the flight I was re-booking through US Airways was totaled @ $657.79 a difference of $91.33 + a re-booking fee of $100.00. Of course I went ahead and gave the agent authorization to charge my AMEX card in the total amount of $191.33. At the time, because I am very cautious of my financials, in general, I was logged into my credit card account which clearly displayed my current balance as well as my available balance. About two minutes after authorizing the agent to charge my credit card I see a total of $191.33 deducted from my current available balance - all is well right? WRONG!

1 minute passes I see an additional charge of $91.33 deducted, another minute passes I see another $91.33 deducted. At this point I start to get very concerned and asked that the agent to cease deducting funds from my credit card. She (Maria, I think was her agent name) replied "but I haven't charged anything as yet Ms. Cummings?" I reply and say "Yes you have, you have put on hold two times the amount I authorized you to charge." 5 Minutes more pass and 4 more charges of $91.33 posted to my American Express Account throwing my account into over limit status. I begin to freak out and wonder if I am even on the phone with the real US Airways - indeed it was the real US Airways. So I asked Maria for her supervisor, she put me on hold for 20 minutes and then dropped my call.

Long story short, my credit card was charged a total of $739.31 by US Airways for what was suppose to be $191.33. It took me a little over 1 month and about 8-12 hours per week on the phone between US Airways and American Express to get my $547.98 credited back to my credit card and to dispute the charges (not holds - there is a big difference) of $191.33 because I felt I shouldn't have to pay US Airways anything after what "Maria" carelessly did to me. Although I didn't get back my full $191.33 I did get a US Airways Customer Service Supervisor in the "Refund" Department (male, Mario - maybe) to admit what "Maria" did and to refund the re-booking fee of $100.00 but not the full $191.33. He issued my confirmation code for my new flight to sunny and beautiful Jamaica and I felt okay enough not to plot on US Airways and spread the word of this HORRIBLE instance. The worst part is over right? WRONG!

Now it's time to fly - or not. My family emergency turned out to be a longer commitment than planned and once again had to cancel my flight. That part was easy....I immediately contacted US Airways reservations department and respectfully requested that my flight be canceled and credited to be used for a future vacation in 2008. At that time I was told that my medical issue was a valid reason to have postponed my travel and that I would be credited in the amount of my original airfare @ $566.46 to be re booked by August 22, 2008. Upon canceling I thoroughly questioned the agent about restrictions on re-booking future travel, fees, policies, contact info...anything and everything I could have thought of to avoid another US Airways break down - no wait....melt down!

I got my updated confirmation code along with the total of my credit @ $566.46 not the $657.79 - which was the most recent ticket price paid. Because of the many horrible experiences that I have had with US Airways agents during my initial re-booking and refunding process, I was very careful to ask specific questions regarding my confirmation code and any and all restrictions on the re-booking of my travel. At that time the US Airways reservations agent told me that as long as I contacted the company's reservations department and re-booked my travel by August 22nd that I would be in the clear and free to fly.

I replied by saying "So as long as I re-book by August 22nd I will be free and able to travel, correct?" The agent replied "Correct". I asked once more "So if I call on August 21, 2008 and want to re book my flight I will still be able to do so using my confirmation code G*M8*P?" that agent replied "Correct". So I did all that I could do at that time which was trust in the information that the agent provided me with and keep my fingers crossed and hope that they were telling me accurate and true information.

I was very skeptical as once again my experience up to this point with the company was just horrible and out of this world. I called again on my 23rd birthday (April '08) and provided my confirmation code and asked the agent to look at dates for me in October and December for ticket pricing. The agent was very helpful but at the time I decided that the prices were too high and that I would call at a later date to re-book. The agent reminded me to once again, call before Friday August 22, 2008 as your credit will expire on that date if new travel dates were not officially booked using the ticket/credit.

Yesterday, Monday August 18, 2008, I called US Airways reservations department with the intention of re-booking my flight for Saturday December 20, 2008 - Monday December 29, 2008 from Boston, MA to Montego Bay, Jamaica and was told by a reservations agent as well as the reservations Customer Service Supervisor (Christina) that my ticket expires on August 22, 2008, which means that all travel has to be within those dates. I was once again brought back to my first day of interaction with US Airways and felt very disappointed and honestly painfully hurt by this information as I took so many steps to ensure that I was doing the right thing and following all of rules of US Airways terms and conditions relative to tickets and flights after speaking with multiple c/s reservations department agents.

The Customer Service Supervisor in the Reservations Department advised me to send an email to Customer Relations Corporate Office and plead with "THE CONTROLLERS" to extend my validity of travel dates on my credit due to the lack of Customer Service as well as the inconvenience of my initial introduction to the wonderful world of US Airways Customer Service.

So I sent my message of yesterday with fingers crossed, and have yet to hear back from anyone at Grand Ol US Airways. At this point I am thinking law suit and not for my money back but for the anguish, pain - mental and physical, stress & trauma that I have suffered.

I always think to myself had I not been a 23 year old healthy young adult with internet access, and had been an elderly citizen with no internet access and no in house assistant I more than likely would have died from a heart attack because of the mistreatment, disregard and disrespect received from this company and it's representatives. Losses to date are 1 month, 48 hours of my time and possibly my entire amount spent with the company @ $657.79. Never mind my fear of booking any travel with anyone I can't see and touch - no more online transactions for me, it's just way too risky.

As I was getting into my seat, there was a child about 2 years old, in the seats in front of me, as soon as I tryed to sit down, this child hit me in the head with his head, I was very upset, due to traveling for the death of one of my sisters. I ask Nicole, that when all customers where seated, if there was another seat where I could change to, so I did not have to deal with the child. Nicole was very rude and loud, and told me that all the seats were taken and that If I did not sit down I needed to leave the plane. I was very upset and crying at that point, due to the stress of my sister's death.

I had gotten up at one point to use the restroom, and Nicole was serving drinks. I was coming back from the restroom, and just put up the palm of my hand so she would not run into me, and she starts yelling, do not push me! I told her that she was not pushed in anyway, then I was told to move back and away from her, because she was not going to move forward. So I stood there very hurt and embarrassed by this display of totaly disrepect showned towards me, I was able to get to my seat after 8 Mins, she never asked me if I wanted a drink of water or anything else,

There was a couple that didn't speak very good english, and they were ask to change seats with another couple who did speak english, she was very demeaning to this couple and did not explain why they had to change seats, was very rude to them and told them if they did not change seats, they could get the hell off the plane, if these are the kind of people your company employees, I will never ever fly US Airways again!

When I took off from the San Diego, CA Airport, I only had one suitcase, which I was not charge for, when I got to the US Airways for my return trip, I was charge $15.00; for my one bag. The way I was treated by Nicole, was bad enough, I will never fly your airlines again!! And will let all my friends and family know of my experice in my hour of grief..What makes Nicole think she can treat people in this manner, is beyond me, In my real estate career, If I was to treat anyone in that manner, I would never have any business. Again I can not say enough, I will NEVER fly your airlines again.

3. We manually entered the passport information and received a prompt to wait at the machine for assistance. When someone finally came, they helped someone else who flagged them down and ignored us. This resulted in our check-in timing out and we had to start all over

4. We flagged someone down to help us check in but after she finished verifying our passports, the boarding pass printout failed. She told us to go to one of the very few agents working at the counter and wait there. That agent was barking orders at people, she yelled "I'll help you - then you, You wait here!"5. She finally got us checked in but did not give us seat assignments. We had arrived at the airport over 2 hours in advance of our flight, but the check in problems took almost 45 minutes. I think that might be why they could not give us seat. End result - we were on standby for a flight we booked over 5 months in advance! So we would have to stand in line to get seats or wait for our names to be called (which was it? this was very stressful and confusing)

6. When we got to the gate, the gate was changed. This was flight 1994 from SFO to DFW on August 15, 2008. It appears that we had a plane assigned, but this plane was reassigned to a Chicago flight that was delayed due to mechanical problems. Our flight appeared to also be delayed because of this but there was no explanation, no announcement, the depature schedule still showed on time even though we had no plane at the gate. No one told us what was going on or even seemed to know. 7. Finally when it was obvious we were going to be delayed since there was still no plane at our new gate, the agent announced the plane was decommissioned and our flight was canceled. We were told to call 800- to rebook, or wait in line.

8. When I called, the customer service rep lied to me and told me it was delayed due the weather, since it was not the airlines fault, he would not be able to help me or compensate me for the stress and hassle. He did not offer to find a flight at another airline that would help me get to my final destination (Mexico) so I would not lose out on my hotel reservation for the day, which was too late to cancel. The agent at the airport had said mechanical problems so I think this rep was lying (his name was Carl, I think, he did not speak very clearly when I asked his name). The next flight didn't leave until late that night and would arrive in the morning. My husband didn't want to take an overnight flight, so we rebooked for the same flight number the next morning

9. Next morning we went back to SFO, and this time our gate was again changed, our plane redirected to Chicago. Another flight to DFW had been cancelled so the agents were busy rebooking those people. Our flight was delayed from 9:30 to 10:30 but no one told us. I had to find that out from another passenger. 10:30 came and went, there was no plane and no announcement.

10. I called the 800 number again, asking for help in getting us to our desitination. I explained we were on our honeymoon, had already missed one day we booked at our hotel, and now were going to miss two days. I asked what the rep (name was Tim Brown) could do to help us. He replied "I don't know" and "nothing". I became very angry but he didn't care, he started laughing at me. I asked what was going on with our flight, since the website still showed it was taking off at 10:30. He said "I don't have that information". He was not helping so I hung up, and told him he was not very helpful. He didn't seem to care.

11. I called back, was transferred this time to international flight assistance, this time speaking to Michelle. She was very helpful, I believe I called 4-5 times to this number and she was the only one who appeared to sympathize and want to help me. She tried to find another flight but could not. I asked what my options were and she told me I could cancel and get a refund if the flight were delayed further (since at this point I would only have a 3 day honeymoon and the potential of more delays and frustration since all my flights were on AA). 13. Finally at close to 11:00 am, the AA reps at the check in counter announced mechanical problems and our flight delayed to 12:30. This would cause us to miss our connecting flight to Cancun. They said they were fairly confident the plane would be safe to fly, which scared us. At this point, we were not confident they would get us anywhere anytime soon, or in one piece, so we decided to cancel our honeymoon and go home.

14. I called the 800 number again to cancel our flight and ask for a refund. Again, transferred to international flight assistance. This time I spoke to Barbara, who was rude and surly. She did not offer any details about when I would get my refund, or how much. I pried for more details and she snapped at me "I don't know the schedule of your bank!" I hung up on her before I could say anything I would regret, and now I am not sure I am going to receive my refund, or when, or how much. I also had to pry her to get a confirmation code. In contrast, when I called Expedia to get my hotel refunded, they were very helpful and they *offered* all of the information above, and made sure I got what I needed without being rude or dismissive.

For financial hardship: we paid $15 for parking at the airport the first day, $15 the second day, and $42 in San Francisco when we had to stay an extra day in the city to rebook our flight. We had a place to stay that night so no charge for that, but the parking did cost extra. The hotel in Mexico is charging me $182.35 as a no-show penalty since I was not able to cancel in advance. For the flight, I need to be reimbursed about $710.01 (AA was rude when I asked for a refund and never gave me the total, and I was so angry I forgot to ask, but based on the total price for the vacation minus the hotel and other charges, I think this is the correct amount. I am not even sure when or whether I am getting my refund from them.

For emotional distress: this was a once in a lifetime trip celebrating my marriage, I know a lot of other people were impacted by these and other AA flight issues which were not weather related and completely related to incompetence, poor customer service, and unsafe/inadequately inspected planes (for which they were just fined over 7 million by the FAA). I believe AA should be sued for their misconduct and gross negligence and would be happy to participate. I believe they owe me a *fabulous* honeymoon (in the 10 - 15k range) after this!

Spend another $800.00 TO COME TO THE DESTINATION

Well, the day before the flight, USair emails us to get boarding passes but then won't issue them: until we pay more money. Why did the guy at the airport lie? Why didn't USair contact us sooner? Good questions that we tried to ask over 4 hours of phone calls, being put on hold, being bounced around the globe, getting conflicting information, being lied to, being hung up on. We decided not to go to the airport for the flight because we don't trust USair any more. It was an awful mistake to book with them. We won't make that mistake again.

Lost trip to see 85 year old father, $1800

The next morning I at 4am I woke up and jumped into a car to Newark. Again, this was my first time to nyc and I wasn't comfortable taking the train to New Jersey by myself at 4am. So I got to Newark and had to pay $70 for cab fare. Ran up to US airways where they tell me that there is now way that I am going to be able to fly out of there today. Again, laughing in my face that I had puchased a buddy pass. They wouldn't help me. They just said that i was going to need to go to Philly or somewhere else if I wanted to fly out today. I then said well, they sent me from nyc yesterday and said that you were WIDE OPEN. She then leaned over the counter and said, "WELL, CLEARLY THEY LIED."

They were then rude and kept ignoring me. I was trying to just, as they did the day prior in nyc, get them to look in their system for me and tell me what my options were.. She told me that I needed to go to the information desk where they could look up the flights. I said well where are the computers to look up the flights. And i'm am dead serious that the following words out of this womans mouth were, "Right here." I felt as if I were in the twilight zone. Finally, Jonann P. turns to the other women beside here and says , (with disgust) "um, could you help this "buddy pass person"... she wants YOU to look up the flights FOR HER." The other woman simply said, "I'm busy" and walked off! Even another customer standing beside me at the podium (aparently having issues of his own) said, "Hey you could just smile at me, at least?". Joann then said to him "I'm not smiling at anyone today because we are understaffed and overbooked!"

I called the 800 # where I kept telling my story and then the rep would say.. "oh let me tranfer you to the correct dept." this happened a few times until finally, I was put on hold and never returned to for about 20min. I surrendered and hung up. I have an anxiety disorder and so right about then, I proceeded to have a nervous breakdown-panic attack. (Very embarrasing) I called a friend back home and he got on the internet and found the only flight that I could afford. At this point, I wouldn't have gotten on a US Airways flight, even if they paid ME! So, the only flight that I could afford, was back at LaGaurdia.

So, then, it's off to nyc in a $40 shuttle. Since, I have tried contacting US Airways via their complaint line. If you call it yourself, you will find that due to overwhelming call volume (makes perfect sense) , they are not accepting calls on their customer relations line and if one would like to lodge a complaint, it will have to be done via their website. One more hand at great customer service! The consequences of this event were a nervous breakdown, $70 cab $40 shuttle $325 return flight and 1/2 of the original ticket price, $75.

From my understanding when I complained the next day of her treatment I was informed that many people complain about Deb! Even though Deb informed me she was in charge and no other person was above her in that airport, the morning employees gave me a card with your name on it. According to Deb on Monday night she even signs everyone's paycheck that no one in all of US Airways is above her (check surveillance for this answer). Below is only a portion of the behavior and statements I encountered with Deb.

Upon arriving at the desk for US Airways on Monday August 11, 2008 I was told that my flight was cancelled and they could not get me another flight until Tuesday morning at 10:30am. I was upset but did not raise my voice or use any curse words but was insistent about searching to find me another flight that I needed to be home to go to work. also that my son was not feeling well. I was frustrated and Deb was of no assistance at all only stating there are no flights in a very hostile condescending tone. Upon mentioning Southwest she said they do not share information and I can go check myself. I also at one point explained getting back to work was important that one day would cost me more than the cost of the ticket at that point Deb told me to go buy another flight elsewhere.

I then asked about a refund if I was to find a flight elsewhere that was going to get me home as scheduled, she was very ugly and condescending with attitude when telling me there would be no refund due to weather they can not control. She further more told me I had attitude smiling the whole time, almost laughing about the fact that we could not get home. Almost laughing at that point which is very important because as we walked away from the counter is when she started to laugh out loud about our predicament.

Other customers, my son and my niece witnessed this disgusting spiteful behavior. This is very important and I implore you to review your surveillance footage to see your "leader" behaving in this manner in front of peers and your customers! This is by far the most heinous act I have ever encountered by a customer service representative. Working her way to a supervisor position, has she never been instructed to show compassion to stranded travelers? I work in a field that deals with relocation of corporate, military, and personal moves.

I work with other companies around the United States in assisting people moving in and out of Jacksonville, Florida. I can guarantee you that every company I work with from Boston to Seattle will be aware of the acts of this employee that represents your company. They will also be informed that from other employee's Deb is complained about often and US Airways has no interest in correcting her actions. Suggestions for travel plans for our customers will be forwarded to avoid this airline when traveling to visit the area's they are relocated to. I further am upset that I was lied to, by Deb when she claimed that weather delayed my plane.

Upon lodging my complaint the next morning I was informed that there was a problem Sunday that shifted your passengers to Monday therefore interrupting my scheduled flight, which has nothing to due with weather on my day of travel. I understand that the weather is to be your common used answer to avoid compensation but the real reason came straight out of your employees mouth the next morning, again may I refer you to your surveillance footage for proof.

To say I am disappointed with my experience is an understatement at this point. I would hope that a return call concerning this matter would be of importance in a supervisor role by you in showing that US Airways does lead by example and not in the manner Deb showed. Because if no action is taken concerning the heinous service of your representatives it will be then understood that US Airways has absolutely no interest in customer service or retaining customers.

An hour later, they boarded another plane, was in the air for 10 minutes, again my husband sleeping. They turned the plane around and headed back to LAS, no explanation. Everyone de-planed again. They compensated him with a $5 meal ticket. Stuck at the airport for over 7 hours and they give him a $5 meal ticket. You cant get a meal for less than $8 at any airport. No room on any other flights, my husband was stuck at LAS until 6:45am on 8/10/08 when he boarded another plane. Except he didnt go from LAS to DTW, he went from LAS to PHX to DTW.

He finally arrived in DTW at 4:00pm on 8/10/08. Had everything gone as planned, he would have made it to DTW at 6:50am on 8/10/08 and seen his grandfather before he passed at 8:30am on 8/10/08. I was on the phone with US Airways for over 2 hours on 8/10 to resolve an issue that they charged us over $1000 to re-issue that ticket from LAS to PHX to DTW.

In trying to resolve that issue, somehow it came up that they canceled his return flight for 8/14/08. I have no idea how that happened because the return flight was not even in question. If I had not called regarding the charges, my husband would have gone to the airport on 8/14 in DTW and not had a return ticket home. They re-issued the return ticket and assured me that we would only see the charge for the original ticket on our billing statement. We shall see. I sent an email through their customer relations department demanding compensation. They offered us $150 voucher. All of my husbands trouble and heartache that resulted from not being able to say goodbye to his grandfather was only worth $150 to US Airways.

After arriving at the ticket counter I was informed by the agent, her first name was Judy but she would not give me her last name, that we would not be receiving the upgrade and that we'd lost the seats I chose on the website and my family would be seated all over the two flights to Tampa. When I protested she began blaming me, saying that I shouldn't have checked the upgrade box on the website. Knowing that it was impossible to request an upgrade online using miles I then became angry and demanded to see a supervisor. She came back out 10 minutes later and says it will be another 20 minutes.

The supervisor finally came out and did nothing to help, even when Judy threatened to have me arrested. The agent doesn't have a clue how the website works and now she taunts me into becoming angry and then threatens to have me arrested? I have 1.6M miles with AA and have never lost my cool, but I've never been treated this way either, by ANY airline.

I used to feel sorry for AA employees since many of their issues are out of their control but not anymore. They openly mock and ridicule AA management, especially over the bonus payouts to executives, and now it's reaching the customer level. One attendant on a flight I recently took openly announced her displeasure with the bonus issue over the intercom as we were landing. These people don't like their management or their jobs and it shows. No more loyal customer here. I've already made 4 trips since then, all on Southwest, and will continue to do so. They sing to you instead of complaining.

Got a form letter apologizing for my experience and wishing me well as I fly other airlines

I asked for a supervisor. Ms. Patricia Bradberry walked up and asked what the problem was. I told her my bag was at the wrong terminal and someone needs to bring it to me. She informed me that was impossible. I said well I shouldn't be inconvienced for their error. She immediatly started glaring at me and she and Ms. Washington rolled their eyes at me. Then she said Well I just won't speak if you are going to cut me off. I said I didn't cut you off and even if I did I am the customer and I am allowed to express my frustration, especially since this is no fault of my own.

She continued to berate me about cutting me off and I said well you didn't even apologize to me. She said you didn't give me a chance to. She and Ms. Washington looked at each other again and the eye rolling continued. I asked to speak to another supervisor. She called someone named ED on the phone and told him in front of me that I was being difficult and not listening to her and that I said she was a bad person. Which is a DOWNRIGHT LIE. I couldn't believe this lady lied right in front of me.

Ed was very helpful, told me Happy Birthday, and apologized THREE TIMES. He told me the bag can be delivered to my home. I hung up and both ladies just glared at me. When I got home I called AA Baggage to find out when my bag would be delivered. I informed them the bag belonged to my husband and he needed it because he was going back out of town the next day. They informed me the bag was picked up at 9pm and would be delivered in the next 4 hrs. I was informed of this by Sally Wong who was very nice but had little information. I called back several times and continued to be told its on its way and I should receive it by 1am.

My husband called a little before 1 and talked to Jennifer. She said she didn't know when the bag would get there. He asked her if he was just supposed to stay up all night waiting for it. She said I don't have time to argue with you and hung up on him! I finally received my bag at 700AM SIX HOURS after the promised window. American Airlines cares nothing about their passengers. They are the rudest most unprofessional company I have ever dealt with and Ms. Washington and Ms. Bradberry are terrible representatives of this company.

Most of the damage I received was emotional distress. Also, my husband had to delay his trip because of the delay in baggage because of their error. When a passenger is crying because of something an employee says or does to them, there is a huge problem!

My complaint is this was at least bad customer service. Worse, it could be biased and extortionate. I expect a higher level of customer service from American and had received it up to this point. I look forward to hearing from [them] regarding this matter and there being a resolution that, at a minimum, revokes the charges made to me on the 5th of August 2008.

I was Charged an additional 500 in airfare and had to buy another 200 night in a Rome Airport hotel and an addtional $20.00 in parking in Chicago

"I was a passenger on flight AA109 from London to Boston on Friday July 18th. I am writing to inform you of the very poor sevice I have received on his occasion. There are two unrelated issues. Firstly, I was informed at Heathrow checkin that I had been assigned seat 31C. I asked whether this might be altered, perhaps to something in row 20, as I particularly wanted a seat with nobody in front of me. The checkin clerk was helpful, and said there were two empty seats there, I think 20 C & D, and sent a message to the departure gate staff, asking me to remind them when I arrived there an hour or so later. However, the staff at the gate completely refused even to discuss the possibility, and were quite offhand, unhelpful and dismissive. My complaint is that I was given quite contradictory tales by two of your staff, and that the gate staff in particular were brusque and uncooperative.

"However, this sets the tone for, rather than is the main point of this complain, which concerns the flight itself For when I took my assigned seat, 31c, I found the video monitor completely blank, though all others in the cabin were illuminated. I queried this with cabin staff, who said nothing could be done until engines were started, but that the system would then be rebooted. The screen did flicker once or twice then, but there was no signal.

"After takeoff I asked for assistance again, but still nothing happened. After a third request my screen finally came to life, but no programs were available, only a message saying the film I wished to watch would begin in 25 minutes. When I looked later at the screen it had gone off again, and when it returned (after asking the steward, now for the 4th time) it had returned to the 25 minute wait announcement. This time I waited it out, but it reset itself to 25 minutes a third time. By now we were already well over an hour into the flight, and I had wasted over an hour struggling what was evidently a defective system, and by now had become very bored & frustrated. I called the cabin staff yet again, and asked that I be reassigned a seat with a working system - after all, this is a full-fare airline and nobody expects to sit without any entertainment for seven hours. The steward, himself unable to make the system work, finally offered me a handheld DVD player as a substitute.

"I was grateful, but it turned out that this machine was defective, and would not produce any audio signal, either to my own (functional) headphones or the the AA ones supplied. After another 15 minute wait, another DVD player was produced, but the battery ran out in mid movie, after some 40 minutes. A third device did the same, incredibly, and eventually I managed to see the end of the film on a fourth machine, albeit with a very poor audio signal. I suspect you will think I exaggerate - indeed the passengers near me were all as surprised and disgusted by this performance as I was, and I can assure you that the cabin staff will support my story, extreme as it sounds.

"I have therefore spent a seven hour flight fighting with defective technology, no fewer than 4 separate DVD players and the inbuilt set. I asked several times for a seat reassignment, but this was not offered, nor appeared to be considered seriously. I fly frequently, often on BA for this route, but on this occasion AA's timetable was more convenient. I am, however, extremely disappointed in the level of service - I spent something like $1500 on this return ticket, and have received a standard of service that would do shame to a cheap third-world airline.

"I am making the return trip on August 8th, and hope that you will feel it reasonable to manage to respond to me before that flight. As your end-of-flight message says, approximately "Thank you for choosing American, we appreciate you have a choice". Your response will certainly affect how I exercise that choice in the future I have already reported this by telephone, tap a supervisor in your dallas, TX, office, who would only identify herself as Sonia. She was polite but not at all helpful, but assured me that this account would already be with you.

I would appreciate a reply by email, as my UK cellphone does not seem to work reliably here in the US and I am frequently in an area of poor reception. "

I go back up to the counter and ask them to put me on next flight, which they do. I get on the next flight and after sitting on the plane for about 45 mins., the pilot says there's a SMALL mechanical problem that should only take 30 mins. to fix and we'll be on our way. We sit on the plane another hour. He annouces it'll just be a little more. ANOTHER hour passes and the crew prevents anyone from getting off the plane. After sitting on the plane for 2 hrs. (the whole flight was only supposed to be 90 mins!) The flight crew THEN decides to tell us that we need to come off the plane and that we have to call the AA 800 number to get a new flight. By this time, I've missed my original connection and I immediately demand that I be put on the next the next flight. I call AA 800 and spoke to an agent that confirmed me for the next flight out. But as they begin to board THAT flight, the local gate agent refuses to let me board and actually stands and blocks the gate! I go BACK to the counter and I'm informed that I was bumped off THAT flight (even though the AA agent that I JUST talked to confirmed my seat!) but they put my baggage on the flight, meaning now I have no clothes! It gets worse...

Mad, I tell them to just put me back on the original flight, since so much time has passed that the plane is now fixed, or so I thought. They put me back on the original flight, which AGAIN got delayed and KEPT getting delayed over and over. I was supposed to leave @ 8:40a.m. that morning and sat at the airport until 3:30 p.m. What's even worse is that I was flying out to meet my brother for a birthday cruise (his first) that we had been planning since last year. Thanks to AA, now I'm at home, he's alone in a country that he's unfamiliar with & I lost several hundred dollars in the process.

The AA staff was COMPLETELY useless and uncooperative and their service was less than horrible. I WILL NEVER USE THEM AGAIN and have advised everyone that I know to do the same. I'd rather take a Greyhound bus than fool with those again. And yes, I have already employed the assistance of my attorney...

The reservation desk told me that was incorrect. That the cost of the new ticket comes out of the cost of the old ticket and that my credit card would be billed the full $250 change fee. My question is what about the $183.90 credit (cost of original ticket minus the cost of the new ticket) that I still have available to me. The reservation desk says US Airways will keep that money. I do not think that is fair. I know I have a non-refundable ticket, but I feel I should be able to use that credit on a future US Airways flight.

We will be flying to Portugal in the spring to take my son to see my husband's family and we will use their credit then, I was hoping to use the remaining credit on the new ticket that I will need to purchase then. What can be done for me to receive my remaining credit of $183.90 to use on that ticket?

Karen Hawkins from US Airways stated I would receive a credit to my credit card for $66.05, when I asked how they calculated the amount I was to receive back they said that I was no longer entitled to anything (credit on my card or future credit with US Airways).

Upon arriving in San Juan and clearing customs, we were informed that flight #1738 to Philadelphia was closed and that there would not be another flight to Philadelphia until the following day. I was seen by a medical doctor in Anguilla on Friday, May 30, 2008 and was diagnosed with a medical condition that required urgent medical attention within 24 to 48 hours. (Abscess / Staph Infection) that was getting worse quickly. The doctor advised us to go directly to the Emergency Room upon arriving in Philadelphia late Saturday evening. We explained this to the American Airline customer service representative and since there was no flight arriving in Philadelphia that evening and since my husbands urgent medical condition would not allow us to delay until the following day, the representative booked us on American Airline flight #792 to Baltimore (arriving at 11:45 pm).

The representative advised us to rent a car at the Baltimore airport and drive ourselves home to Philadelphia to the hospital emergency room. This is what we did, arriving at the emergency room at 4:00 am on June 2, 2008. The customer service representative advised us to send the receipts for our expenses to the above address for reimbursement. However, American Airlines has written back that they their policy is not to compensate their customers when inclimate weather delays a flight.

However, while in Auguilla, waiting for our departing flight to land, the AA agent did not tell us that the flight was delayed because of any inclimate weather, esp since the flight back traveled the same airspace that it originated from and it was a clear and sunny day. Moreover, I paid for two tickest to be flown home to Philadelphia, not to be left stranded in Baltimore, MD at 12AM with a need to get to a hospital that would be close to home after leaving the hospital from treatment.

I am seeking compensation for receipts from Alamo Rental Car dated June 1, 2008 in the amount of $433.38 plus Toll Receipts totaling $11.00 for a total of $444.38.

After my daughter informed me they had to go to the unaccompanied minor window and stand in line, because of an error on AA behalf, the baggage didnt get checked on time, I later found out they could have checked her luggage in at the window were they were, but instead they sent them to check in her baggage at the main baggage area to stand in line AGAIN, and by then they were too late, as they missed the 45min window and my 15yo lost her PAID FOR seat. I immediately got on the phone with an agent, and explained to her what happened, and how could this kind of error take place, and she ask me for the RL#. The agent then told me the best she could do per her supervisor, is give her a 5:20 flight 4 HOURS LATER!

I then ask for her supervisor, and explained I bought a seat, and because of an error on AA behalf I needed her on the next flight! He then tried to blame the error on my daughter saying she didnt get to baggage on time and I explained to him that if someone within [AA] had not went back and changed the ticket (I know that info because the agent and told me) then I wouldnt have a 15yo alone. The supervisor decided to put her on the last flight instead of the next one, the 2:20 which she had a ticket and seat for. I dont know why he decided that was appropriate to bump her off that flight and put her on the last. The 3::05 came and went, as well as the 3:40 all the flights were oversold?. I asked the supervisor would he do that to his child? Shes 15! I PURCHASED her a seat! He said 5:20 and that was it .

I then told the supervisor I wanted my money back, he said your not getting your money back! The supervisor was very unsympathetic and was not willing to work with me to get her on an earlier flight. And the airline offered no one willing to check on her or attempt to feed her. It was resolved that she was not an unaccompanied minor but too late. She finally arrived home at midnight! She had an extremely long day unnecessarily. We have flown AA almost exclusively since my children were babies, but that wont happen again! I will never fly AA again as this is not the first incident with one of my children.

We got there and stood in for a few minutes, but decided, because we only had a short time to check in, to try one of the self service check in areas. I didn't realize we were going to be given the same message. Frustrated because time was ticking, I stood back in like line for unaccompanied minors. After a few minutes the line had not moved and my frustrations grew. Eventually an American Airlines agent addressed the gentleman behind me, who had two minors, to ask if he'd already completed the paperwork. He said no so she went to get forms for the two girls he was with. She told the agent behind the desk that she was going to give him the paperwork to "help the line move faster".

After giving him the paperwork and explaining it to him, she helped the lady at the front of the line. I commented to my sister that only the bread was getting service while the meat was being ignored. Because she helped those in behind and in front of me, but didn't stop to see if I needed help. Once she finished assisting everyone else I beckoned her and told her that we couldn't use the self check in because it said my sister was an unaccompanied minor, and I gave her the slip it printed out. She asked how old Anika was and I told her she was fifteen. She said "So she's not an unaccompanied minor"? and I said no. It seemed she understood there was a mistake.

She asked if she came in as a minor and I answered no. She asked if she had anything proving she was fifteen and I told her all she had was her school identification, but my sister informed her that it did not have her birthday on it. She asked what her birthday was and proceeded to the desk. She came back with a boarding pass for a different seat than the one indicated when I tried to check Anika in online (23 or 25B as opposed to 11E, I believe), said it was an aisle seat, and told us that we needed to stand in another line to get her bag tags and check her luggage.

We stood in another line to check her bags, and when we got to the front of the line the agent there asked us if we had check in at the self service kiosk. I asked if we needed to and he said yes, which confused me because the other agent had already given me a boarding pass. I told him the situation and he asked how old Anika was. I told him and he asked who'd helped me. I didn't remember her name because I was in such a rush to make sure my sister got on her flight, and he asked why she didn't just check our bags when we were in the other line. I said "I don't know" and he said "Because now that flight is closed." (I believe it was now about 1:05 pm.) I'm not sure of what was said after that because I was so angry, and I immediately called my mother. I do remember him telling us the next flight was at 2:20 pm and putting her on the list for that flight. I asked him if I could go with her to the gate since she was going to be waiting and he said she was fifteen so she didn't need an escort. I thought to myself, "That's what I've been trying to tell you!" but I just shook my head in frustration because her status as an unaccompanied minor caused all of this trouble, but would not work to her advantage. He then checked her bags and sent us to the baggage screening area. He seemed to be trying to be helpful, but nothing was going to get my sister on that flight.

I stood with her in the line for security screening, and when we got to the front the TSA agent there said I could go the gat with her but I'd need to go back to get a pass. I decided to just let her go alone and hope she got on the 2:20 p.m. flight. I told her to call me if she didn't make it so I could come back for her, gave her a hug and we parted ways. On my way back to my car I became more upset, because with all of the drama I didn't get to have a real goodbye with my sister, and on top of that I was forced to pay additional money for parking, which I had to scrape together from under the seats of the car, because I'd stayed parked for an additional two minutes as I hadn't brought enough monet for the drama that took place.

Anika called me as I was turning to corner onto my block and said that she was not going to make it on the 2:20 p.m. flight and now had to wait even longer. She was hungry and didn't know what to do next. As I mentioned before, this was her first time traveling alone and it was not going well. I told her what to do and hoped for the best. Needless to say, I never made it to work because I needed to be home in case she had to be picked up. She called me at 4:47 p.m. and told me she was on the 5:15 p.m. flight.

I know my mother spoke with someone over the phone who told her we were late and that's why she missed the flight, but we were only late because a 15-year-old was listed as an unaccompanied minor, when American Airlines agents, my mother, and I all thought it was unnecessary. It was not my sister's or my error that caused all these problems but we are the ones being penalized and it is unacceptable. I have had issues with American Airlines in the past that I have overlooked, but this has caused me to seriously consider never flying American again. What my sister went through was inexcusable and my mother was not treated with any sort of compassion or understanding when calling to try to rectify the situation. Those she spoke with offered no sympathy and, in fact, placed all blame possible on us. [They] may want to reevaluate the customer service [they] provide because [their] lack of compassion is just one more reason why we feel American is no longer an airline we'd like to travel with. There is nothing to describe how my sister and I were treated.

I don't think it's fair to for AA to charge me the $40.00 baggage fees since the flight from Miami to LAX is part of my International flight/trip.

Then those who's not helped started to be furious and kept asking the crew why they cannot get this and that helped. The crew felt very annoyed and yelled back at those passengers. Finally after 2.5 hrs they started to serve water and orange juice only and nothing else. Passengers became more furious after that and kept asking the crew about this poor servicing. Then the crew asked the chief flight attendant and the captain to come to the back rows. They said We have no control at all about what's going on with the flight status, and we are working extremely hard to get this flight out of here. Therefore from now on we don't want any disruptions and questions and all these non-sense anymore from you guys or you will be THROWN OUT OF THE FLIGHT!

Yes, this threatening was coming from the mouth of the captain and the chief flight attendant. I cannot relate what they said to politeness, respect and professionalism. No one was committing any crime here! Do they know who's contributing to their paychecks? OK, after 3.5 hrs on the flight, they finally offered selling sandwiches and snacks. When the food tray arrived the back rows, pretty much only a few packs of peanuts left to choose from as they simply don't have enough food to feed everyone. Some passengers then started to scream because they cannot get a sandwich for their starving son. The flight attendant said in a rude tone We only have 22 sandwiches and there are 120 people on this flight. Nothing I can do. And then he just gave a bag of peanuts to the parent and walked away.

We are not looking for deep love from who we pay for here, at least they can treat kids a little bit like humans. As a result, a lot of kids had nothing to eat at all until they got off the plane. I did not believe it would take the captain 5 whole hours to decide whether the flight should be canceled or not if the weather condition was so severe around. It's just AA who didn't want to pay for stay-over hotels and meal vouchers and all other things that came with flight cancellations. As long as they are not violating the flight cancellation time limit law, no one is getting back to the gate at all.

And how come they couldn't ask the ground crew to bring in more food for everybody if they didn't want us to go back inside the terminal building? Answer should be obvious... $$$ Well, at 11 p.m. the captain finally said the flight was canceled. The captain and all the crew did not offer apology at all after the cancellation announcement. I was pretty sure that they thought they were doing a fantastic job here, weren't they?

Another part, baggage claim. My luggage came out of the belt successfully. Unfortunately my coworker's luggage didn't come out of the belt at all after 1.5 hrs of wait. Then a passenger told my coworker that she checked with the baggage service and they told her those missing bags MIGHT already be sent out to LAX on an earlier flight but at that moment they couldn't trace those bags at all. Almost 1 a.m. We were driving 1.5 hrs back to Connecticut under rain.

To summarize, in this experience, I understand sometimes bad weather might unavoidably canceling flights. But I couldn't feel any professional customer service from AA. I couldn't feel politeness and respect from who we are paying for. I will do everything I can to persuade the traveling representative in my company not to pick AA at all on all future business travels This is my business trip to Brisbane, Australia. Originally we are due to show up there on Friday but now have to push back and some money will be lost.

The next day we get to the airport the agent harrasses us about changing our flight the night before and we said no we were called that our flight had been cancelled and she said no it didn't who calle dou and I said you guys did so then she told us that the flight did go at 6:00am! we were furious and then another agent overheard her and said that flight was cancelled and she said oh and that was it.So we asked about compensation and she said you need to call the customer relations department but she didn't have the number. No apologies from anyone on that company ever!

So we get to the gate and that flight had been delayed an hour and again when I sked about it the agent toldme if I wanted to complain that I would need to call customer relations and gave me a number to do so. So I called that number waited on hold for 20 mins and a very rude man came on and I told him my story and he said this is reservations I can't help you and I said oh this is the number I was given for customer relations and he said no it isn't and I said can I have the correct number and he said no so I asked for his supervisor and she finally gave me the number. So I call the number and wait on hold for 30 mins and no one ever came on so I hung up and sent them an email when I got home.

We get on the plane finally and it was so old and dirty. There were no air vents and it was very hot. Everyone was complaining but no one seemed to care. We finally get to vegas 8hrs late! On the way home we go to check in at Alaska becasue we were flying them on the way home and the agent tells us that we had cancelled our flight on the 10th at 11pm and we said no we didn't. We told her that us airways cancelled there flight with us; well they cancelled our outgoing flight with alaska to!

The agent said they do that all the time so she called US airways and couldn't find anyone to help her change the flight back so she had to walk all the way down to there counter to get help. She came back and hour later and said that it took her forever to get help but it finally got changed back and we got the last two seats on our flight.

When I got home I emailed US Airways and told them all about what happened and told them that I want our full ticket price back or a vocher for another round trip ticket they told me that there guidelines told all the even with all cancellations and delays that we went through was only worth a $50 voucher and they hoped that we would fly them again. I emailed them again and told them that $50 voucher wasn't good enough and they said that was all they could give me so I told them that I would compalin to everyone I could.

We had to cancel rides and plans three times for the 11th. Also if we would have known our flight would be cancelled we could have worked that day.

And whether you're 10 or 110, kindness and customer service matters. But see, you don't realize just how important it is to be treated with a modicum of respect until it's gone. As an avowed, unapologetic feminist, I have no problem stating that all of the old biddies (and they know who they are) working for EXPURGATED Airways should be fired or forced into retirement, the lockers containing their personal items pilfered and the contents of said lockers deposited in various airports strewn across the country. But not before they have been repeatedly bashed in the elbow with an overloaded drink cart.

All the juvenile (both literally and figuratively) male attendants who look up to and emulate the crappy attitudes of the older set should also be axed, their eyes super-glued mid-roll and forced to RINSE the gel from their hair and their overly applied cologne with the deep blue waters of onboard lavatory. This all should be done, of course, AFTER being doused with piping hot coffee.

There are apparently no youngish female attendants, nor aged male attendants, working for this airline (or at least working any of the legs that my family and I flew). I cannot therefore make a recommendation to EXPURGATED Airways about how these sub-groups of employees should be treated, but based on my experiences of customer service with the rest of the company, I'm going to lump them in with the previous. Whatever. Come up with whatever non-stereotypical, non-sexist, non-gender-specific insults you prefer, so long as they are childish and offensive and descriptive, and that is EXACTLY how I feel about the customer service personnel with this airline. But the issue goes so much deeper than simply the flight staff.

If an entire company's staff is miserable, from the greeter (who looked like this) to the ticket taker (who looked like this) to each and every flight attendant (who acted like this), I'm not really sure where the fault of such a tremendous failure in customer service lies. Is it with the individual? Certainly these people should bear the responsibility of their actions. Isn't that one of the basic tenants of life? The Golden Rule? Treat others as you would like to be treated. Unfortunately it appears that every individual working for this airline--or perhaps, just the individuals working in Los Angeles and Philadelphia--likes to be dominated, condescended to and verbally abused, sexually harassed and ignored because of their race or age or gender, and thus expects that treatment in return. Yet, having been on the receiving end of such abhorrent behavior, I can't imagine anyone prefers such treatment. (I can't speak for fetishists, however.)

Yet I also can't help but blame the corporation, the master entity who both allows and apparently fosters such horrendous customer service. After witnessing a ticket agent ignore a woman because English was clearly a distant second to her native tongue; after being verbally abused and herded by various staff members (Get in this LINE! NO! You people "OVER THERE!"; after witnessing my seat-mate get doused with coffee by unapologetic and somewhat inebriated flight attendant; and after watching various passengers receive eye rolls and annoyed sighs for any request, I sought out a supervisor. I relayed to him all that I had seen and how we all--my family and the greater public--had been treated by the staff of the organization. I was professional, yet frustrated; he was nonplussed and unapologetic. When I requested that he forward my suggestion that the airline's staff revisit customer service training, he agreed that it was an obvious, necessary step and followed up with, "Ma'am, that ain't ever gunna happen." I wished him well in his union's upcoming labor negotiations (but I secretly didn't mean it. I'm not entirely certain he caught the undertone).

No matter who is to blame for such horrendous behavior and despite the strong language herein, I have largely moved beyond my misery of my flight experience with U.S. Airwaysoops, I meant EXPURGATED Airways. Since my return I've heard many stories about this airline from lots of other people, and the endings all seem to be the same: NEVER AGAIN. So there you go. For all future travel plans, whatever they may be, I will fly with other airlines. I strongly urge those of you who may have future flight plans to think twice about how you spend your hard-earned vacation dollars.

They got money for a flight that was below normal experience, I was unable to speak to anyone else to file a complaint- Regardless in a perople oriented industry for someone to tell me it isnt life or death ripped my craw to say the least...

At the customer service desk an announcement was made that only First Class passengers would be helped there, all others had to go back past security to the main US Airways receiving counters. After some confusion we were allowed to stay at the customer service desk in the terminal. At the customer service desk I was assisted by Cindy A. (#293809) and was told that I had a few options. Unfortunately none of the options provided by US Airways would get me to Orange County in time for the memorial service that evening. They were essentialy stranding me in Las Vegas (yes there are worse places to be stranded but not when you are trying to get to a funeral).

I was forced to have my bag pulled and arrange my own transportation to Orange County, CA from LAS. US Airways had cancelled my connecting flight at roughly 11:15 a.m. (pst). After waiting in line at US Air Customer Service, hearing my options, waiting for my bag to be pulled and delivered to baggage claim, and then dealing with the off-site rental car depot at LAS it was 2:00 before I was able to get on the interstate. I drove myself the 282 miles to Orange County and arrived late for the funeral.

I sent a certified letter to US Airways on July 10th asking for a cash reimbursement for my travel expenses. I felt that US Airways did not hold up their end of the agreement when they failed to transport me to Orange County, CA. Receipts were attached for the travel expenses incurred totaling $648 (Airfare $470 + $178 for rental car, gas & tolls). US Airway's response received on 7/22/08 was to give me a travel voucher for $100 as a gesture of goodwill.

Since there are no airline fares for $100 or less I would have to spend money to use their gesture. This makes the voucher worthless. US Airways also credited my credit card $80.48, I am assuming this is for the leg from Las Vegas to Orange County that they canceled. An $80 credit for $680 in travel expenses is not a satisfactory settlement.

I paid for US Airways to get me to Orange County for a family funeral and they did not deliver me to the destination I paid $470 for; When they stranded me in Las Vegas I was forced to spend an extra $178 to finish the trip (rental car, gas and tolls); I was late for the family funeral.

When they got to london the British airways said, there is nothing booked under their name to venice, and US airways must have lied to them. my wife and daughter had to spent 6 hours in that airport, and they were lucky to find a flight to Venice Italy. they arrived to venice at 9 pm insted 8am. My family's trip was ruined by US Airway, they lied to them, stranded them in London, my wife's vacation is ruined. i want to find out why US airlines lies, my wife is under emotional stress, that will effect her professional carrer, and of course her financial situation. she will be back in 10 days, since that date she is not feeling good

Due to the delay, our flight in NY had to be changed. After changing our flight in NY, we found out there was another delay. Finally, the delay was so long (about 6 hours) that we missed our connection in NY. We had the option of flying the next day out of SF, or flying to NY. We were told to fly to NY and figure it out from there. When we arrived in NY, they gave us new tickets for the next day, so we stayed overnight in NY. (Our itinerary was one night in Budapest, train ride to Prague, then 5 nights in Prague. At this point, our hotel in Budapest had to be canceled with no refund, our ground transportation from Budapest to Prague had to be rescheduled, and we would have to fly to Paris, then Budapest, then get on a 7-hour train ride to Prague. When we requested a flight to Prague instead, they said this was not possible.)

Upon checking in the next day, we were told our tickets were not valid, because the layover in Paris was not long enough to switch our bags. And we cannot fly to Prague. We found out there was a direct flight to Budapest, but that flight was full and we could not get on. Finally, the light at the end of the tunnel was Vicky in New York. She somehow, magically, put us on a flight to Budapest, and we landed successfully.

Then... on the way back to San Francisco from New York, our plane had mechanical difficulties AGAIN. This time, the plane was missing a part (!!!). They, once again, boarded us on the plane with no ETA, found out it took many more hours than expected, got us off the plane, and after 4-5 hours, we were off. Throughout the entire experience, the customer service at American Airlines was awful except for Vicky. No one wanted to help us with anything, kept redirecting us to other people, and even gave us wrong plane tickets. Awful, not flying them again!

When I returned to New Zealand I contacted the Customer Service department twice via the web page and twice I faxed my complaint to the address on their web page. From this I received one automated reply saying that a customer services representative would contact me in the near future. I am totally convinced that American Airlines has no customer service department personnel and that it is run by automated computers. My advice to anyone who wants to travel and be on time, is to steer well clear of these people.

Also if you expect any type of service at all dont deal with this airline. It is far better to pay another $200 for your flights and get there without hassles. After all I am over $500 out of pocket because of their failures and they dont want to know or even acknowledge my letters. If everyone gives them a wide berth maybe they might get the message. I can supply a copy of what was sent to American Airlines if that helps.

I have been a mental counselor for 23 years, until I got Bacteria pneumonia and one of my lungs collapsed. That was 2003, the state disabled right then. While I was waiting for my disability. My son sent me every other pay check he had. He works for Walmart in the distribution center. I raised my son all by self I worked and I could only take 2 or 3 classes a semester. It took me 7 years to graduate, but I stayed home every night with my son, and worked hard. My son was my life and He has grown up to a good human being, that could teach you alot

Ole was in transition to to move to San Fransico for a six figure job, when this happened to him. Know he has to stay in bed by himself for 5 weeks, he got home yesterday. This person is my only son, and I am trying to tell you, what a great man he has turned out to be. The Doctor has also said he is still not out of danger, because he still could have damaged his heart and colon. My sons name is Olen (OLE) you can check out the hospital and North Platt Nebraska. Where he didn't know one person, and I could not even be there thanks to all the Air Lines. Especially United/American Air Lines In Pasco, Washington. THE FIRST THING YOU SHOULD MAKE EVERYONE THAT WORKS FOR YOU! (iS TO mEMORIZE) I AM A VALUABLE HUMAN BEING, WORTHY OF DIGNITY, RESPECT, CONSIDERATION AND LOVE. beause when they have memorized it thye will start treating other people that way. TRUST ME

I have never asked anyone for a favor or a hand out in my life. You people treated me with no respect, dignity or even treated me as an unvaluable human being and with NO Love or compassion. My sons appendicts had ruptured and they almost lost him, they cut him from the stertum down to his below his belly button and then cut him the other way, because they were afraid cangerine would poison/infect him. My son had not been in a hospital let alone surgery. No one was there by his side. He stayed in the hospital for 4 days. Then he had to drive back to Cheyenne Wyoming. He was in so much pain it took him two days to get home, because he had to drive himself home.

He has 5 weeks off, I have prayed and cried myself to sleep, asking God for money-So I could be with my son. Never will I be humiliated again like that. I am a proud person. But I will never forgive the one and only time I asked for help, she could have cared less. The train doesn't go to Cheyenne, Wyoming. I can get the names of the woman that were there. Then I guess I parked in long time parking for 1 hour 15 minutes charged me 7.00 for parking. if my only child died because you wanted money and lots of money for me to just be with my son that was in critical condition and by the way rhe Doctor said if He would have waited 1 more hour my son would have died.

This year it ruined a vacation I was planning for my family as I was supposed to get these companion tickets in May. Then it was going to be early July the latest. Still no tickets though the air fares kept rising.

I called many people at Bank of Amer only to have them tell me they didn't know where my companion tickets were but that would put out a search which could take up to four weeks. Now here I am in mid-July and wondering what to do about air flights. So I booked on another airline and had to pay full ticket prices.

The treatment by Bank of Amer people and US Air people was horrific. However there were a couple of nice ladies at Bank of Amer but alas they were powerless to do anything for me. BTW there are other people I know who have gone through the same experience with Bank of Amer US Air Visa card. I have yet to get my tickets though I keep putting in calls to the Bank of Amer office. This is FRAUD! And FALSE ADVERTISING!

I could have flown to California with my family for around five hundred total (3 people) if I had been able to book in May and had the two companion fares as I was supposed to have. Instead the tickets are over $1200 and not on flights I would have preferred. Not to mention the emotional stress from this experience of being on the phone for hours, expecting my tickets to arrive and then being jerked around. I don't think they ever intended to send me the tickets.

I tried to get some clarifacation from reservations counter reps such as Matt, Pam, Donna; none of which would answer my questions and told me WHATEVER THE COMPUTER CHECK-IN SAYS, I HAVE TO PAY! At this point I just wanted to get back home to LA! I paid $140 for 3 check bags that were small carry-on bags. I DID NOT RECEIVE ANY HELP WITH CUSTOMER SERVICE REPS!

Once I got to my boarding gate, I was then informed due to the weather my flight was cancel! At this point, Im ****** and nothing is going to stop me from getting out of this nightmare! I called the 1800 to rebook my flight and re-route my $140 checked bags! Needless to say I arrived in La and my $140 checked bags are no where to be found!

it's now Tuesday morning in LA and I have not received my $140 checked bags. I will never fly this horrible airlines again in life, and Im in the ent business $ surely will tell all of my counter parts!

I want allll my money back!!! Thats the only thing I want to see happen!

Even though we left a full hour later than scheduled we were on the ground in charlotte by 9:45 pm for our 10:07 departure to buffalo . ONLY problem was that we sat on the tarmac until 10:00 pm exactly , even the stewardess told several of us that was unusual but to bear with them . When we finally made the terminal at 10:05 we were informed over the pa that we needed to see the gate assistant before entering terminal .Two of us skipped that to sprint to other end of concourse to discover our gate closed and nobody around at 10:10 pm. After we finally found someone they sent us to the special service counter where we waited until 10:30 pm for someone to handle our situation.

A supervisor was called and he stated we were now booked on a early morning flight connecting thru philadelphia that would make buffalo at 10:53 am! (The members of our plane who stayed to speak with gate attendant already knew this as they had boarding passes printed and waiting for us when we arrived at gate at 10:00 pm!) The supervisor also stated that this was all due to air traffic control and since not their fault , nothing they could do for us except a voucher for 10% of a hotel room ! Since this was a businuess trip and most of us had limited funds this was not an option , so we were forced to stay in the terminal the night . Only problem with that was we were kicked out of terminal and asked to move to pre security area as the airport was closing .

All the kiosks , restuarants,and stores were closed leaving us no place to eat or purchase supplies. After a long night with virtually no sleep we started another day on our journey home .The rest of our trip was uneventful other than arriving at buffalo airport and waiting for 20 minutes for our luggage to come out. After another 10 minutes we returned to let her know it was not there ONLY to be told there was a note in the computer stating it would arrive at 11:40 am and we were welcome to wait or have it delivered to our homes. Even though this was only 20 more minutes NONE of us waited to be disapointed by U.S. AIRWAYS again! After being at home for almost 3 hours my luggage finally arrived and i was glad to have it ! That is until i discovered a few small items missing from an outside pocket of my duffel bag!

Since this was a coorporate purchased ticket there was not too much damage in a monetary sense unless you count the 2 dollar pop and 90 cent candy bar i could afford to eat while being stranded in charlotte airport for 9 hours. Physically the only damage done i guess would be to our bodies since we had to sleep either in chairs or stretched out on the floor (those of us who managed ) EMOTIONALLY however we were truly destroyed ! I spent the night thinking of my 7 yr old daughter who i could hear crying in the background when i called to let my wife know of our delay.

Add into that the general lack of cooperation or caring of U.S. AIRWAYS and i am thoroughly disapointed in the whole system . Even more so upon discovery that the flight from charlotte to buffalo had no empty seats when it took off ! ( a fact i learned from a coworker who WAS on it ) My only hope in this report is to advise other consumers of the ineptitude and uncaring attitude displayed by U.S. AIRWAYS towards its customers . I for one will NEVER purchase a ticket from them and will advise EVERY traveler i EVER speak to, to do the SAME !

As soon as I became aware of the error, I contacted US Airways immediately to try to remedy the situation. I was told that we would be charged $150.00 per person to change the reservation which that amount of money exceeded the value of the original tickets. I called back to try to speak with anyone who might be able to fix this for me and spoke with someone who said they would discount the $150.00 fee to $100.00.

During that conversation, I believed that the total would be $100 plus any increase in the actual airfare to correct this problem. I realized after the fact that the charge was going to now be a total of $200.00 plus whatever airfare increase there was. I contacted US Airways on numerous occasions to see if there was anything that could be done to remedy this situation and hope that there could be some understanding that it was clearly a date error.

As a result, we are now out over 200 dollars for something that was nothing more than a typographical error.

She informed me that one of my bags was 4 pounds over limit and that I would need to transfer 4 pounds from 1 bag to the other or pay a fine of $100. Already frustrated by the lack of help I had received, I asked that she please overlook these 4 pounds - afterall, the bags are going to the same place and the combined weight is going to be the same if I transfer items or not. She refused, insisting I must transfer some items or pay. I find it appauling that an airline would be so unsympathetic to a pregnant woman who is flying by herself. I had to get down on my knees in the middle of the airport, open my luggage and transfer the items. I felt absolutely humiliated.

Things only became worse when I was on the flight. I noticed very quickly that the flight attendants were very unhappy. Each of them seemed to be in such a hurry. There was nothing pleasant about their service. When they asked any of the passengers what they wanted to drink, they used a demanding tone and were extremely impatient when passengers took more than 3 seconds to decide. Sitting next to me was a very nice elderly couple. The woman next to me ordered hot tea. When the attendant brought the tea to her, she was in such a hurry and busy looking the other way as she was handing over the drink that she spilled the entire cup of hot water all over the woman sitting next to me! I'm pretty sure the woman suffered some minor burns, but was too kind and embarrassed to complain. The worst part of the incident was that the attendant did not even apologize to the woman. Instead, she became frustrated. She grabbed some napkins and began yelling at the woman, impatiently demanding take the napkins, take the napkins. After the woman took the napkins, the attendant just continued on, never once apologizing for burning this poor woman.

Later into the flight, I got up to use the rest room. They flight attendants were still in rush mode. As I was standing and waiting, a different flight attendant brushed past me in such a hurry, she inadvertantly shoved me, almost causing me to fall over (may I remind you again, I was 6 months pregnant at the time). THankfully I was able to catch myself on the seat behind me. Once again, no apology from the flight attendant. They could care less if they injure any passengers.

This careless and rude behavior was like nothing I have ever experienced anywhere in my life and is absolutely unacceptable. When I contacted the airlines to complain, they just tried to get me off the phone and made me feel like a bad person for complaining. I asked to speak to a supervisor, they placed me on hold for over 1 hour. I finally gave up.

Humiliation and potential for physical harm to myself and another passenger.

My wife was told by a AA employee in Dallas how to apply for a refund, also she was told we shouldn't have a problem getting refund. We have written AA and sent the request certified mail. We have receipt that AA received our packet. Yet they won't respond to our mail or emails. Please help if you can. Or advise us on our rights. Tomorrow I am sending a request to AA CEO Gerald Arpey for our refund.

Return Expenses to Fayetteville (Including Hotel Stay in Dallas): Hotels: $593.00 (Dallas Hotel/4 Nights) 104.57 (Nashville Hotel/1 Night) 106.70 (Charlotte Hotel/1 Night) Gas: 54.51 55.00 49.25 Rental Car: 799.99 AA Tickets: 1,315.50 (Refund for 3 tickets) Total Expenses: $3.078.52

I waited and waited and waited. At about 9pm, I went to the ticket counter and was told my flight was long gone. WHAT! The flight left from another gate and the change was NEVER broadcast! The ticket agent told me that US Airways was under no obligation to inform me, that it was a courtesy only! Then she rudely berates me by saying Well why did 30 other people get on the plane? Who knows, maybe their tickets were originally for that flight and the correct gate was printed on their ticket! I was left without any choice! I had to leave the next morning and still had to argue so that I would not be charged for this huge mess!

I was late to my appointments the next day, emotionally spent and had to pay for a Taxi twice. $40.00 not including tip. My bags went on ahead of me too, so I had nothing to change in to. I want a full refund of my ticket for the inconvenience.

All the passengers in the boarding area were absolutely shocked at the display of utmost disrespect and out of control behavior of these employees. Infact a supervisor John B (or Meyer) Approached the counter after hearing about the uproar. I called him over to report what I observed, during this time the female employee runs right over and begins to yell an explanation to me and her supervisor. Once again displaying the same erratic behavior in an open boarding area. Then myself and the other observers began discussing what we observed. Mr.John B then approached us saying we cannot discuss what we saw as undercover police are asking questions.

I mean US airways needs to really do something about their employees as they have no clue how to handle situations. They are loud obnoxious and completely out of line.This happened on July 8th between 8 and 9 am. The flight appeared to be going to Nassau or Charlotte through Gate 39.

It was very disruptive and interfered with the tranquility in the lounge.

i hope i can get my luggage back with all my wife clothes and the bride dress american airlines most be more precaution on deliver client luggage and be more helpfull.

After I came back to campus, i did not use them anymore for 2 days. Last night, that is 2th July, when I want to use it to write down my paper, I found the screen is black which must be caused my the falling down on the flight. I hope the American airline can give me an explaination of it. I am a poor student and this laptop I bought in shanghai has no warranty here. So if fixing costs me a lot. In that case, AA needs to make up my loss.

Fortunately I had purchased traveler's insurance for this trip ( my son was going scuba diving and I wanted coverage in case of an accident and need to evacuate for medical care). I had called the insurance company from the runway in Indianapolis ( we sat on the runway for 90 minutes because Chicago had been closed due to weather) and they told me that since it involved weather and trip interruption, I was cover and I just needed to get a statement from the gate person when I arrived that the flight was delayed due to weather. We asked on arrival and were told they could not give a statement but printed out a paper with the email address of a Karen S.

I emailed multiple times and 3 weeks later still have not gotten a response. I also emailed the customer relations department who did promptly sent a statement about the flight being delayed due to air traffic control ( I had explained I specifically needed a statement of delay due to weather for my insurance). There is no way to contact this person directly, so I resubmitted a form on the customer relations email including the case number and person who had sent the response asking for a letter stating my flight was delayed due to weather. This was also 3 weeks ago and I still have not gotten a response from them.

I have since sent several other emails asking for a statement about weather and also asking to tell me what to do to get reimbursed for the $4550 that they charged me to take their flight after their airline caused me to miss my BA flight and their agent charged me knowing that BA said they would endorse the tickets but could not produce a valid ticket number in a timely fashion. By time I was at agent's desk the flight left in 40 minutes- I was on hold for BA for 15 and took the other 15 minutes getting supervisor to endorse tickets and trying various combinations of ticket numbers to no avail.

I finally called the frequent flier program and asked for the customer relations phone number. They said they did not have it, but did give me the corporate office number. I spoke to a Mrs. Richards who said they had already replied to my request. When I tried to explain that i needed the report to specify the delay was due to weather she stated it had been to long to validate that ( I had been trying to get this statement since the flight arrived!) and that their report mentioned only air traffic control. When I suggested checking a flight record and contacting the pilot or contacting either Indianapolis or O'Hare she said that would just be someone's word and would be a fraudulent report. At this point I was becoming quite frustrated so she hung up on me.

My trip was ruinned. I spent the first week emailing American Airline and British Air trying to recover my luggage ( it took over 3 days to get our luggage) and finding out what I needed to do to recoup the $4550 I spent to get my sons to Spain ($4500 to fly economy after I had already paid full price for world traveler plus and used points to upgrade to business- $ and points I probably will never see).

I can not believe the airline can treat customers this way. They do not provide phone numbers so you can actually speak to a person. They do not respond to emails for weeks. No other industry is given such carte blanche in accountability. American Airlines did get me to Chicago, but not in a timely fashion so they caused me to miss my flight (and had the audacity to charge me $4550 to continue my flight to London)and then suffer 3 days with NO luggage. And now they want to brush me off as a nuisance so they refuse to answer emails or give me phone #s to speak to anyone

I am out $4550. I was an emotional wrek on our trip and unable to enjoy anything. We spent several hundred dollars just to get basics ( tooth brushes, toothpaste, shampoo, deodorant, sunscreen, swim goggles, brush, comb, change of clothes- Sunday in small Spanish town only thing open is hotel gift shop and mark up plus exchange rate exorbitantly inflanted)

Their response is as follows: "Our aim is not simply to provide transportation but to help our customers enjoy a pleasant and satisfying journey along the way. We are very sorry that your experience was disappointing. I can appreciate how uncomfortable you were as a result of the situation you described. As a gesture of goodwill and to encourage your continued business, we've made arrangements for an eVoucher (see details below) for your husband to use toward the purchase of a ticket to travel with us. We are eager to have another chance to serve you both.

In addition to our apology, please be assured that we have conscientiously followed through on your comments in an effort to share your feedback and, where possible, to improve our service. We are working hard to earn your satisfaction." I was not satisfied with a solution that essentially had me spending more money with American, so I wrote a letter to their President & CEO. Several weeks later, I received yet another response from Customer Relations:

"The complimentary voucher we sent you was intended to convey goodwill and to compensate in some way for the inadequate service you reported. I am sorry you are dissatisfied with the amount. Nonetheless, it represents more than our obligation and unfortunately, we must respectfully decline to extend additional compensation. Although I know you question the generosity of our offer, I hope you understand it represents an amount we believe to be fair and reasonable."

What American doesn't yet know (I haven't decided whether to waste any more time with them) is that, on the day before I received the above non-response, my spouse and I were at the urgent care center, where my spouse was diagnosed with a urinary tract infection. The doctor suspects it was transmitted via the urine in the plane seat. Due to the fever generated by the infection, we were unable to use $300 worth of tickets for a concert that evening. I will be flying alternate airlines for both business and personal use in the future.

My husband , baby and I were taking the 5:00AM flight to Boston from Philadelphia airport. We were like a 35 minutes short of boarding the plane and the lady at the baggage check in counter wouldn't check it in as it was too late, according to her to check in the bag. We insisted on checking it in as we had some items of value that were liquid or part liquid to carry on board. I had expensive cosmetics that ranged from $400-$450 and my baby's body cream as he was suffering from eczema at the time.

As it is we were late and at the screening area I told them that the bag wasn't checked in and that we had intended to; and had some items of value and requested for a transparent plastic bag for the items; the employee at the screening area took one look at the items and I almost saw her eyes gleam with delight. At that time I had no time to argue with her and even looked around if we could find any transparent ziplock packet for the baby's items. They didn't even allow us my baby's Aquaphor cream aboard even after I told them about my baby's skin condition.

I think that because airlines has this rule about puting liquids and semiliquid items in clear packets, it is justifiable that they should be able to provide these, at least during emergency cases? I am quite sure that instead of going to the customs dept. my expensive stuff got swiped by these very staff. So, now I am very careful about carrying stuff with me that could get rifled under my very nose; even if its my baby's skin cream!!

The loss..well a good $450 drown the drain.

I didn't realize that the agent did not give me a boarding pass but rather a voucher for a ticket. I didn't hear where the agent told me to go and wait , so I asked another agent where I was to board. I showed him my ticket and he sent me to Concourse E 7, where I sat and waited because it said Mexico City on the board. After a while, I noticed that my boarding pass didn't have a seat assignment so I went up to the agent and asked if he could assign me a seat. He told me I was not booked on that flight because this was an AA flight. I needed to go to Concourse F to Mexicana and he didn't know if I would still make the flight. I rushed to Concourse F, having to go through security again and got to Concourse F before the plane took off.

However, upon reviewing my boarding pass, the agent discovered that it was really only a ticket voucher, and that I could not go on the Mexicana flight because I had bought my ticket with points. So the agent from Mexicana, who was very kind, took me back to American Airlines and she said they were supposed to take care of me if they couldn't put me on a flight that night. When I got back to the ticket counter at AA, I was told to get into line with hundreds of other people, all with their own stories of cancellations (24 flights were cancelled that day, although other airlines were able to fly out.)

When I finally got my turn to see an agent, she told me I was booked on a flight to Mexico City THE NEXT MORNING VIA DALLAS. No compensation, no vouchers, no apologies, nothing. It was due to the weather, they said. (Why could other airlines fly, and since when did a little rain stop a flight. I heard later that the crew had worked their hours and refused to fly.) She also said that all the hotels around the airport were booked and the closest hotel that had rooms was the Marriott at $120 a room and there was no shuttle. Needless to say, I was more than a little upset. Isn't there some law ( Hague Convention) that says that the airlines are responsible to provide food and lodging if they cancel flights and can't get you to your destination? I did finally get back to Mexico city the next day, but taking 30 hours to do so was a bit much.

I paid $95 for a hotel room at the Days Inn and about $30 for meals. (lunch, dinner and breakfast)

Eventually I got on the flight, though, to their credit. And it looked like I was going to make it right on time for my connection... until the captain came over the loudspeaker: Hi folks. It seems there's another plane at our gate right now and I'm not sure what his flight plan is, but we're just going to hang tight here a few minutes until they get out of the way. I asked a flight attendant if those of us making that quick connection would be getting assistance with that as I was sitting at the back of the plane. She told me to just sit tight as there was nothing I could do about it anyway at that point. Interesting. When I got off the plane and ran to the next gate, it was 9:52 - and my Denver flight was scheduled to leave at 9:50, so I assumed I was good to go. I saw a line at the gate's desk, though, so I asked whether they were there for the Denver flight... and a little girl (no assistance from the airline after all) told me that the Denver flight had already left. It was 9:52! AA Flights are never that timely... this seemed odd.

But sure enough, they were switching the board to Omaha. When I got to the front of the line, the woman literally but her hand up, STOP fashion, and announced I'm off at 10:00. Let's remind ourselves that it is now 9:55 according to my watch. But, I waited patiently until the next desk attendant arrived. They did reaccomodate me to the next morning, providing me with a hotel and a shuttle.

But let's ask ourselves something: They can delay a flight 2 hours, but can't hold another one 5 minutes? And another question: Which would have been the more economical solution: a. Hold the plane and let the 15 of us that needed to make the connection just get on... or b. pay for 15 hotel rooms, shuttle services and 1st class tickets for a rush-hour flight on a Monday morning... But by-goodness, she was off at 10, so if that plane hadn't left RIGHT on time... she MAY have had to stay until 10:03 that night.

I asked could they fly me to another city to catch a connecting flight. No, was the answer. Then I asked if I could get a flight to Costa Rica to catch up to my group. Again the answer was no, since my connecting flight was with a different airline. They basicly told me tough luck, it was our fault, but you pay the price. A might big price at that over $4,000.00.

Out over $4,000.00 since there seems to be no way for me to get to Equador now. The airlines do not seem to want to work with each other.

I arrived at the Atlanta airport at 5:20am june 23, 2008 at the USAirways ticket counter. The first time I made it to the counter and spoke with an agent at the far right side of the counter. The time was approximately 5:30am. I handed her the voucher that was given to me by Delta that had all my information on it, includind flight, time, seat confirmation, and departure time. The agent handed the voucher right back to me and said it had to be taken to the Delta counter that this was USAirways not Delta. I tried explaining that I was rebooked on USAirways but by this time she asked for the next person to step up to her area. I asked her name because her badge was turned around but she did not respond.

I got Back in line again, at the back, which was much further back than the first time. This time I was in line for about 35 miinutes. This time the agent that helped me told me all I had to do was put the confirmation code on the voucher into a kiosk. I explained to the agent that the confirmation code that was on the voucher was the code from my Delta reservation. This agent also told me my ticket was for Delta. I tried to explain to her that Delta rebooked me on USAirways. As she said it to me she looked at the other agents and began to laugh. I did as she said knowing it would not work.

I went to the USAirways kiosk but unfortunately, the code would not work because it was a Delta code NOT a USAirways code. I made an attempt to walk up to the side of the counter where the first agent had tried to help me and asked her if I could ask her a question when she was done with her passenger. She told me NO, and to get to the back of the line. The third and final time I was close to the ticket counter again was approximately 7:00 am. Another agent had asked for all Phoenix Passengers to please step up to her counter. When I went over to her line, she shouted out for me to get back into line ""Get back in line you aren't with our airlines". I asked why I couldn't because I was going to Phoenix and I had been there for hours and these others had just been there for a short time. The Agent Yells at me "You better be quiet and stop trying to start a riot. You aren't with USAirways".

I never in any way raised my voice or indicated anger towards these agents. However, they showed nothing but total lack of disrespect for me.These agents made it perfectly clear that they were not going to help me due to the fact that I had beed an original Delta passenger that had been rebooked on USAirways. I quietly stood in line, watching as the clock advanced, indicating the probability of missing my flight. Finally, the agent that was working the First Class position called "next" since there were no more First class passengers in line. I stepped up to the counter. I explained I was going to Phoenix, handed him my voucher, and waited. The agent claims there was a problem with my reservation, although I don't know how because I checked EVERYTHING before I left the airport the pervious evening. I was told there was only one seat left and asked if I wanted it. Of course my answer was yes.

My question was "will I be able to make this flight?". Each time I asked that question, the 3African-American female agents that refused to help me just laughed outloud. They could not have been more obvious. So now I have to accept the fact that because these agents refused to do their jobs in helping me, I am going to miss my flight. Now what. I have no other choice but to be placed on a standby list, yes, a standby on a flight that has a departure time of 11:35am. That had the sound of some hope to it. I am 4th on the standby list. I arrived at the gate at 8:43am and waited. When flight 450 for Phoenix, the flight I am on standby, was done boarding, the agent started calling the first 3 names. She called the same names 3 different times over the period of 3 minutes. I timed it because I really wanted on that flight. The people she was calling were no where around and finally came running from down the hall shouting and laughing to wait for them. I'm sorry, but that agent should have passed those people up after they didn't respond the first couple of times their names were called. I truly feel this was done deliberatly just because I was not an original USAirways passenger.

The agent calls the name once. calls again saying last chance. then goes on. I spent 13 hours in Atlanta airport that day and I heard many agents making announcements. Many standby passengers were called, but not repeatedly, over and over again when there were others waiting. That was just totally out of line. I have lived in Pittsburgh my entire life. Most of my family has been employed by USAirways at one time or another. It disgusts me to hear USAir employees, many are my family members and friends, cry everyday about losing their jobs. I used to feel sorry for them but now I think their attitudes in the workplace may be playing a big part in alot the whole picture. It is not the consumers fault things are going awry, we are the ones that are trying to keep things going.

ruined reputation, 2000 worth of orchids ruined, hotel bill

They passed out complaint forms in teh airport for American airlines but I passengers said go to this website instead. In addition to my flight being delayed this time, my flight going to miami from philadelphia 5 days prior was delayed 4 hrs. So this was just the icing on the cake. In addition all the stores in the airport were closed so we couldn't drink or eat anything. And when we got on the plane cookies cost $3 so no point in eating then either. My flight going to miami on June 4th at 5am didn't leave philadelphia ariport till almost 9am because they didn't pass morning inspection because they didn't know if the landing gear maintenance equipemtn was on the plane. So they had to take all the luggage off the plane in order to check.

We almost missed our connecting flight to Cancun. From being stuck in the airport I was late for work 3 hrs. Economic damage $150, because our car was to be taken out the lot by 12:30 in order to not be charged for extra hours.

When we arrived at the security we found that he had forgotten to give one of us the boarding pass. We had to run back down and pick the boarding pass. He said he would call the gate and let them know that we were on our way, because of his mistake. By the time we finished security and got to the gate it was 5:55 a.m. and they had closed the gate. The agent at the gate said, they sold our tickets to stand by since we did not make it on time. He said he did not receive a call from downstairs saying we were on our way up. We asked for a supervisor and once she arrived she informed us that the agent (Sean) that had checked us in was under training. How could he be checking in a group of 9 people ahead of us and then a group of 6 by himself when he was being trained?

The supervisor gave us our options of traveling the next day (Which would mean our hotel reservations would be cancel in Cancun) or catching a 6:30 flight from Southwest Airlines, but at our own expense. She was very loud and rude. I dont know what happened to the Customer First Service that US Airways talks about. We went to Southwest Airlines gate, purchased our tickets. When we went back to US Airways gate to ask them about our luggage the agent said he did not know where it would be and laughed. He thought it was all very funny! I emailed US Airways customer relations and still have not heard from them. From reading all the US Airways complains, seems like this is no big deal to them.

I was then told by USairways Representative Victoria-#0167 that we were notified, by E-MIAL! Then she went on to say he could have checked his account online. Why would anyone do that when they know their balance? And I did check back in the e-mail and no where am I told we have ZERO miles on our account(s). But wait, it gets better! We were then told that we could BUY our miles back for $200.00, apply for a USairways credit card and /or buy a first class seat on our next USairway flight! I have to ask, how is that not a form of extortion? Dictionary: extortion: Illegal use of one's official position or powers to obtain property, funds, or patronage. An excessive or exorbitant charge.

Was denied a free earned flight,estimated value as much as or more than $3000.00

Yesterday, I received a letter rejecting my claim, the reason given that AA was not my final carrier, which is factually incorrect. I called & was rudely hung up on by one agent, who informed me he couldn't speak w/ me about the matter. I called again & an agent said of course he could speak w/ me about the matter, then said that the rejection was almost certainly a mistake b/c AA was my final carrier. Now they are still denying my claim, & they will not let me speak to a supervisor or to the person responsible for the rejection.

My flights to Miami and Puerti Rico were unfortunately delayed so I missed the last flight out of puerto Rico and missed my Girlfriend and friend. I was put up for the night in Puerto Rico and given vouchers for food which were useless as the restaurant was shut at that time and wasn't open in the morning when i left. I also had no clean clothes as my bags has been mislaid and were 'thought' to be on the flight i missed to tortola (my bags made the flight but i didn't !!).

I missed the first night of my vacation, that on my first vacation with my girlfriend we had to travel separately and that I had no luggage to be able to get changed. i also had to manage with no funds as my partner had all the cards. I am also extremely unhappy that I have made 2 complaints via american Airlines website and had replies confirming complaints received but no response - first complaint was made on Fenruary 15th. I have also made a written compaint and received no acknowledgment of the company and still nothing seems to have been done and it is now nearing 5 months. Are you able to help?

The agents who were handling the problems of this delayed flight were all extremely rude and mean to all of their customers. They couldn't get me on a plane until 10am the next morning. They said they can give me a voucher with a discounted rate which would cost me $82.00. The agent snapped at me and said I can either take the voucher or she doesn't know what to tell me. This was completely unacceptable for me. I was then told that I need to go out to the ticketing area if I wanted to get my baggage so I had my clothes, etc. She neglected to mention that the airport would not allow me to return to my gate until 5:00am the next morning. So I had to stay out in the ticketing area for 5 hours because she didn't give me the voucher and the cheapest hotel was 100.00. Plus I couldn't get my bag.

My whole experience with this airline just baffles me. I told the agent the next morning that I believe I should be refunded at least my cost to fly one way since this was such an inconvenience and the treatment was completely uncalled for. But they said it's not US AIRWAYS fault because the tower was the cause of the delay. Well my husband works for boeing and he told me that the reason they were so slow is because they laid off a bunch of people and grounded 80 or so of their planes. So I would like to know how this whole thing was my fault when my trip was booked and paid for over a month in advance? I do believe that I am entitled for a refund of at least the one way expense due to the unfair treatment and harassment of the people employed with USAIRWAYS and for my inconvenience.

Trusting him, and US Airways, I reinstated these miles for $200 only to find that my cumulative mileage (32,000 miles) could not purchase ANY ticket to California. This information has been misrepresented by US Air and I want my $200 back. I have been on the phone all last night and all morning speaking to the entire nation of the Philipines. No one can help me cancel this transaction because of policy. I want to know if misreprestation is in the policy as well.

I have sent several emails and I have told everyone I have talked to (Honey Mirales, Carla, Louis, John, Chris, Keira, Prinzel [who is the supervisor of customer relations in the philipins], Derrick who actually tried to help, and many more) about this situation. I am starting to think all these names are made up. No wonder US Air is going backrupt. I understand the rising cost of gas but I am dissapointed with the lack of costomer service. I am currently waiting on the phone with costomer service and the automated voicemail is telling me email is a faster way to get in touch with [these] people.

If this were a new reservation, I could understand paying more, but I have been flying US Airways for the last 8 years (I am even a US Airways Visa Card member and a dividend miles member)and I have had US Airways change my flights like this numerous times, and there was never any type of increase for moving a flight time within the same day, just the service fee. This is a clear cut case of price gouging. It is completely unethical, and I can not belive that the United States Goverment puts up with these type of business practices.

If I am to be at my business meeting (as required by my job), then it will cost me $ 787.00 out of my pocket for 4 hours....

It seems we must now off load cargo and refuel .. Over an hour later we are again bouncing about the tarmac at Ohare. Please note.. no where in here have you heard the word fly.. as in flying out of Ohare... That does not happen until we have seen what I am sure amounts to every last bit of real estate that is Ohare International Airport..

We do eventually become airborne. We land several hours late for this flight. And some 12+ hours late from my orginal itinery. Now it is about 12:50 am. and I still have an hour and half drive. Arriving home at apprx. 3:00am Monday June 9 as opposed to in time for dinner Sunday June 8th.

I tried to call the American 800 number while sitting on board the plane to inquire about my contingency plans but the agent was not at all helpful, could not find any activity about the delays and alternative options and just told me to check inside the airport when I got off the plane. She also asked why I did not get off the plane and I tried on several occasions to explain that I could not due to us being stuck on the tarmac awaiting a gate. The flight attendants announced that a representative would meet the flight and assist passengers with missed connections; however, the said representative was too busy giving out gate and times to other people and passed the buck by sending me out to the ticket counter, past security. Out of six AA personnel in LAS and DFW, I finally found only one that was able to help.

I find it unacceptable that there were no service desks airside to assist with a problem like this. Overall, on the last three American travel experiences, I have received extremely poor service. In April, I was caught in the wiring inspection fiasco resulting in not only a cancelled flight, but also delays upon delays. I missed being at the hospital in Chicago during my daughters surgery due to this problem. On Thursday May 29th, I experienced a delay by American from DFW to LAS (flight 1887) arriving late and now this latest.

I finally arrived home at around 11:40 June 7th, some 16 hours later than my original itinerary. I missed two doses of medication that was in my checked luggage and I was not feeling well. I thought there was a rule that if you arrived 4 hours or more later than your scheduled arrival, that the airline was responsible for paying you for your ticket price as well as other compensation.

We left on time for Charlotte and even arrived early--a perfectly smooth flight and the in-flight crew were as nice as can be. The night before I was ready to return home, I called the airlines to make sure seats were still open on the flight I wanted to take, and was told there were. The next morning I was dropped off at the airport at 6:45 a.m. I waited on line, then when an agent became available for me, I explained to him the situation and that I wanted to fly standby. This is when everything went downhill. He told me I could only fly standby on the same day of my original flight and that to change my flight that day would cost me $150. I reiterated what I had been doing by the US Air rep in mid-May, but the agent told me there was nothing he could do, that he was beholden to the computer.

Well, there was nothing I could do either--I had to get home, so I charged the $150 and figured US Air would right the wrong once I got home. Wrong again. After holding for a full hour with customer relations, the woman (Kiki) refused to refund me down to the standby fee because nowhere in my files did the agent I spoke to in May record that he advised me of the standby option. The records did indicate he told me about the $150 change fee, which wasn't correct either. He told me $100, and that's what it says on my e-confirmation as well. I was on the line with Kiki for 20 minutes, but she refused to budge. It boils down to my word (the customer) against what a file (allegedly) says.

Needless to say, I feel outraged about how I was treated. I own my own business and have plenty of things I could do besides sitting on the phone for an hour waiting for someone to pick up on the other end. I am not looking to get anyone in trouble or to get free tickets or anything like that -- all I want is to be refunded $125 of the $150 I had to pay (and why that's $150 and not $100 is beyond me as well.

Economically, I'm out $125. This should have only cost me $25, not $150.

The main point on taking the voluntary bump was to go somewhere in the western part of the country. I allowed for 3 or 4 months notice, looked at all of May and June, and also considered going out of Baltimore. It seems like US Airways automatically isn't allowing people to use the e-vouchers.

The newly imposed fee basically puts me and probably many others in a situation where AA is forcing me to pay for something I have absolutely no control of. It's not about packing properly as their statements indicate. It's about ridiculous rules which we cannot get around no matter what. Are we supposed to spend time and money to purchase a $15-25 hair product at each destination to avoid the baggage fees? I understand the bag #2 fee, and even think it can be increased from $25 to say $30 or $40 to make up the revenue. But charging for the first bag that many people cannot avoid checking in due to AA's (and the government's) other rules is unfair and inconsiderate.

American's liability for the lost bag is less than the value of my lost bag. The lost bag was a large wheeled bag with compartments. It contained all of my new ski equipment. I feel victimized by such a corporation. I am at a loss. The liability covers 3,000 .00, and I have lost over 4,000.00 in in valuables. I missed skiing the remainder of 2008, and now I'll lose more. I have invested 1000.00 in ski lessons. The lessons were 2 days before American lost my ski bag. I am so stressed by this incident, that I have fallen into a depression that I cannot shake. I am on a waiting list to receive treatment for my depression. I would like to file a lawsuit claiming Negligence and damages. I have read that punitive damages is never a part of a Negligence case.

So they put me on that flight and "promised" I would make my connecting flight in Phoenix, because if I wasn't going to then I was just going to stay San Luis Obispo and take an early flight the following day. Well I ended up missing my flight by 5 minutes and now I am stuck in Phoenix. The customer service desk was no help whatsoever, they wouldn't give me a free room because the flight I was waiting for was delayed out of Santa Barbara because of "weather". (If they didn't have to stop and refuel then there wouldn't have been a delay). So basically I was left out to dry, they put me on the next flight to Durango (which was the following day).

I tracked down my luggage and managed to find myself a hotel, the next day and $100 later I was on a flight to Durango. I got off my flight only to find they had lost my luggage somehow from Phoenix to Durango (IDIOTS!). They didn't find it until Sunday. Then to top it off I was flying back on Monday and when I showed up they said my reservation had been CANCELLED! I about lost my mind! I would rather walk then EVER fly US Airways EVER AGAIN! I am only 20 years old and I have never been treated so poorly and so blatanly disrespected. They are by far the worst airline there is.

My wife and I submitted separate claims to American Airlines asking for reimbursement of approximately $1600 for hotel, Delta Air expenses, taxis,etc. I received an non replyable email from AA saying they would not reimburse any expenses including the Delta flights because AA did not arrange for us to go on a later AA flight. I do know that those people who did get through on the 800 number at AA were put on other airlines to reach their destination. Many people were stranded for several days before AA could get them to their final destination.

I am looking for a way to get AA to reimburse my wife and me for the cost to get home from San Antonio to Sun Valley, Idaho. We had personal obligations to get home and could not wait in San Antonio for several days until AA could sort through the 350,000 stranded passengers affected by this mass nationwide flight cancellation. I would appreciate it someone could tell us what are legal options are for reimbursement from AA. Looking forward to your help.

SO after all this with no four letter words, etc. MY BAG WAS LOST. I was told that according to my record I did not have a bag--one representative told me they took it to the police. (going to the police (at McCarran) closed at 9:00p.m. gone to lost and found...where they informed me if the POLICE had it they would return it to lost and found. Bag had already been checked in (NOT ACCORDING TO MY RECORD) ...already at Tampa International Awaiting for me. after many, many hours many, many calls...and then the next day when I came back my status was put on SSS (HIGH SECURITY RISK) CUT ME A BREAK---YOU PEOPLES GET SOME REPS WITH SERVICE.

So uneducated so treated misfairly by US AIRWAYS NEVER again, no matter how LOW the airfare is I will pay the extra and go another way. oh yes, on the way back, since I was late getting to Tampa I had to change my return. NO ONE AT US AIRWAYS was able to change the return. It was ok for me to pay the ridiculous $150.00 BUT NO ONE yes that's right NO ONE was able to change the return. Please GO OUT OF BUSINESS US AIRWAYS or SELL YOURSELF TO SOMEONE WHO knows how to customer serve the customer service. As stated above...ridiculous in every way. all the employees NO ONE was there to help. all the reps were just there to create and cause irrepairable harm.

I let the "SPECIALIST" know that he is in the US MILITARY and will most likely NOT be able to use the ticket in the next year, as he'll propably be in IRAQ. I ask if there is any way we could at least change the name on the ticket. The man informs me they have STRICT policies in place. NO RUFUNDS, NO NAME CHANGES,and NO DATE CHANGES WITHOUT PENALTY! They had NO sympothy for our cause. I spent 3 hours on the phone one day and 4 hours the next day just being transferred or hung up on time and time again, not to mention being on hold for 2 hours straight!

So Then once I finally got to speak with a "HIGHER-UP" they were RUDE and SNOTTY. Now in order for him to come for the scheduled, much anticipated visit, we are going to have to book him a $715.00 ONE WAY ticket on another airline and through a travel agent. Which means we have to come up with the extra cash for the ONE WAY ticket and pay a travel agent to boot! And we must come up with some resolution to this problem in the next few days, because it is already the 28th of May 2008! Our son is over there serving our country and protecting us and all this airline can do is take his money!

I will NEVER recommend or fly US AIRWAYS! This was the WORST blast to our troops I have seen yet! Their practices and policies tword our troops are outright devious. I am ashamed of this airline! $1,039.00 and/or $715.00

My wife got sick and none of the flight attendats moved an inch to help her out. We then asked for their names and the situation escalated to the point where they phoned the pilot, while taxing for take off, and had told him that the situation got out of hand. Bottom line was that the 4 of us got kicked out of the aircraft for asking for the flight attendants name repeatedly. How about that. Our origin flight was SJU, Puerto Rico. We were actually in transit in Miami.

In December of 2007, United Airlines changed my departure flight 1124 from Vancouver to Fort Lauderdale from 1:55 PM to 11:14 AM flight 1130 (neither airlines E-mailed me or called me). Since I'm returning from a Cruise on the morning of my return home to Fort Lauderdale, the new return flight would make it too risky to attempt to try and take the 11:14 AM flight 1130. I found out about the change on May 27 when reviewing it on the web.

After realizing I needed to change a flight, I spent 7 hours and 25 minutes on the phone with U.S. Air and United. U.S. air told me that United was responsible because they changed my flight and was responsible for finding me a new flight and making me a satisfied customer. United told me that U.S. Air booked the tickets using their flyer points and should have notified me of the change because it was their "ticket", not Uniteds. At 1:30 I finally got the supervisors of both airlines on a three way call and booked a new United flight for the following day. It was United flight 1130 on August 3, at 11:12AM.

The flight change by United and the lack of notification by U.S. Air caused me to have to book a Hotel room in Vancouver for one night at a cost of $228.85, not including taxis. Neither U.S. Air nor United will take any responsibility for my inconvenience and expense. What other business could do this and get away with it. You pay for a product, they change the product and don't tell you, they offer a refund which they know you can't take for it will ruin your vacation plans and then they don't offer you any compensation

My brother and I showed the letter to the US Airways representatives and explained they had a connecting flight in Charlotte N.C. with a short layover that they needed to be helped to get on that connecting flight, so they would make it on time. My brother also instructed the flight attendant on the plane about the short time frame to get their connecting flight. US Airways left Austin Tx 15 mins late Flight # 2660 on May 28th. They landed 5 mins late in Charlotte NC at 3:45pm their connecting flight was scheduled to depart at 4:10 pm.

My brother explained again they had a 4:10 connecting flight to catch, the flight attendant let everyone off the plane first, even after repeated attempts from my brother for help to get off the plane and catch their connection, My brother explained to me by the time they got off the plane it was 4:10pm he asked them to call and hold the flight,when they called the plane had already taken off.So at 4:30pm my brother attempted to get another flight and was told there are NO other flights to Albany until 9:59pm. He then asked if my 71 yr old mother with a recently amputated leg could be accomadated in the Presidents Lounge, he was told, sorry we cannot allow that unless you are a member. Now lets picture a 71 yr old woman in this condition, by the way who also is fighting congestive heart failure having to sit in the airport for FIVE HOURS, and they DO NOT want to make her more comfortable in the Presidents Lounge because she is not a member.

This is unexcepatble behavior when it was the Airlines fault they missed the connecting flight.The people in Austin Texas helped my mother and were very accomadating and kind. So what happened in Charlotte NC? So now instead of landing in Albany at 6:15pm and getting home by 8:30pm my mother and brother will not be home until 2:00am. If this flight leaves on time. Picture how fatigued and stressed my mother will be then.

I cannot explain the undue stress our family has endured this past month with our mother. Now we are torn apart over the thought our mother and brother sitting there for 5 hrs. in a loud uncomfortable place. As I write this my eyes well with tears for my mother. This is no laughing matter, and I plan on getting this in the news and If my mother is affected in any way after she sees her doctor in NY I will take further steps in addition to letting the media know, ect.

The reason we could not check our bags is because AA had changed the flight time, leaving us with only 1 hour 20 minute layover in LAX. However, we told the agent at the check-in counter that since we were living in Nepal for 3 months (doing humanitarian volunteer work) we needed our luggage - obviously. The agent had to "manually" check the bags and use hand written tags, which were very flimsy (just a string attaching them to the bags). I was extremely nervous about this and asked the agent twice, "are you sure that this will not in any way effect our bags getting to the final destination?" She assured me it would not.
It did.

Now, I have been in Nepal for 11 days with absolutely no resolution to my 1 bag that was lost enroute. It contained most of my clothing, all of my shoes, and other personal items that are necessary when living in a developing country. I have contacted, along with my husband, American Airlines, Cathay Pacific, Dragon Air (3 airlines) the LAX airport, the HKG airport, and the KTM airport many times. As soon as we arrived at our final destination, we filled out a Dragon Air PIR (Property Irregularity Report) with KTM for the missing bag.

We have filed a second claim with Dragon Air which is moving the process of getting some (no where near all the value of the luggage - about 2,700 USD) of the reimbursement. I would rather have my luggage. American Airlines has been extremely unhelpful, entirely rude, and will not listen to us because "they are not the final carrier." There are multiple problems with this response. 1) The Hong Kong airport has confirmed that they never received the luggage. That means that it never got on the plane to HKG. Therefore, Cathay Pacific (the second carrier) and Dragon Air (the third carrier) never saw the bag. But American Airlines will not listen. 2) Even worse, Dragon Air has tried to contact American Airlines and they won't return Dragon Air's calls or requests!

3) American Airlines continues to tell me I have to only deal with Dragon Air (which I primarily have) and even worse, when I tell them that Dragon Air cannot give me a response until AA gives them a response, they ignore me. 4) My claim with Dragon Air is dependent on American Airlines cooperating with Dragon Air - and AA is refusing to cooperate. 5) I have repeatedly told AA that because of their scheduling error, and the bag tags having to be handwritten, this effected the bag going to the final destination. I have proof - when we arrived at KTM, the 3 bags we did receive - 2 of them had the bag tags torn off! Only 1 bag actually had a tag on it. An attendant at KTM had to search on the ground and found the other 2 bag tags that were torn off because of the delicacy of the handwritten tag attachment (a mere string). Therefore, the handwritten tags did not work - the agent at DFW who told me that in no way would the handwritten tags effect the bags arriving to KTM - was completely wrong. It did. I have proof, witness, to all of these occurrences, and I have evidence (I have kept all the tags and documents from this incident).

6) AA will not respond to my request to speak to a manager. 7) AA will not respond to my questions of their negligence in using the handwritten tags. 8) Even after informing of the above mentioned things, AA repeats (like a computer) that they are not liable, and to talk to Dragon Air (which I cannot do with complete resolution because they will not talk to Dragon Air).

I have been deprived of 2700 USD worth of goods, even worse, I am in a developing country where I cannot replace them - and - I am not financially able to do so without claim resolution which I cannot get because of AA's actions. I am very distressed, and am stuck with time difference issues and slow internet, plus expensive phone calls to try to resolve this, but every time I call, I get absolutely no competent help.

I requested a alcohol test of some kind then she said you don't smell of alcohol or anything else and your responding ok, so I am not sure what he was talking about. We had high expectations, excitement, and joy building up to this trip, and from this negative embassing scary situation our trip became a truamatic memory.

AA could not find my baggage. Trying to be patient, the next day I fall in line and asked PAL if they could take me. Being the date was January 9, 2008 airlines are booked with people coming back and going back from holidays. I got scared that 2nd day and I did not know where to sleep. I called my cousin who lives in Glendale, CA and told her about my situation. She immediately bought me an AMTRAK ticket and picked me up from Glendale Station from SFO. I was not able to get on any PAL flight to the Philippines. The only thing that AA did was to have my passport stamped with extension to stay here in the US up to Feb 3, 2008 in their hope that I could get on the same flight to Manila, but to no avail.

I called AA and asking them for my baggage and possible getting me a spot at PAL for a flight back to Manila, but they keep on saying I have to ask PAL for that. This is ridiculous as I wasn't able to catch my flight because of their delays and my baggage until now May 22, 2008 is nowhere to be found. My cousin has to pay for my ticket back to Manila, Philippines. I am not at the point where I had sent my cousin Power or Attorney to file a small claims against AA, because I have to pay my cousin back. If this website could help me get some kind of justice, I would greatly appreciate your help in advance. Thanks.

My cousin has to keep me for over 3 weeks, bought me clothes and paid for my AMTRAK ticket and AIRLINE ticket to the Philippines. My baggage is priceless as it contains many certificates that I had acquired over the years that I need to again bring with me while I am working abroad, now I could not even get some placement because I am bothered by the loss of all these. The minimum I would like to claim from AA is at least $10,000 to cover all damages including punitive.

Ali's voucher was destroyed when the apartment building in which we lived caught fire on October 1, 2007. The apartment did not burn, but over five feet of water flooded the apartment, so everything made of paper was destroyed and the building itself was condemned. My voucher was in my office at work, so it was not destroyed. Ali wrote to American Airlines to seek a replacement voucher and was denied the voucher; he emailed a follow up but was denied again.

The airline states that vouchers will not be replaced if lost or stolen. However, our voucher was not lost or stolen; rather, it was destroyed through a terrible accident, which, needless to say, caused additional financial suffering in addition to the loss of the $1028 plane ticket voucher. I would greatly appreciate assistance in seeking a replacement voucher. The airlines policy seems unfair.

I lost $1028 worth of airtravel.

We initially were suppose to leave at 4:25pm after boarding at 3:55pm. Everyone got on the plane, which wasn't packed and got ready to fly.

Around 5:25pm, still on the ground in the plane, the pilot finally lets us know that there seems to be a paper problem and we are not allowed to leave yet. Things should be fixed real soon.

Around 6:25pm, we get told that a passenger on our plane has heart problems and that we need to go dock to the airport so that a doctor can come see him. Finally, he's feeling ok but is taking out of the plane.

Around 7pm, we get told that there is no gas left in the plane from all the waiting so they have to fill up the tank again.

Finally around 7:30pm, the pilot says that we are ready to leave but discovers we are 31st in line.

We finally fly a little past 8pm.

During those 3.5 hours, only water was brought to us and only twice. No juice or food to accommodate us.

Once we're in the air, ready for a 5h flight, the crew lets us know that food will be served shortly for a cost of $7. They are actually making us pay after keeping us stuck on a plane for 3.5 hours!

After serving 2-3 clients in the front, the crew lets us know that there is no food left. They filed the gas tank twice but never thought about bringing more food in.

So 90% of the people were basically stuck on a plane for 8.5 hours straight without having food, which was my case!

Instead, they gave us tons of dry and small pretzels as if it would make a change in our stomach.

The crew sure didn't know how to take care of us. They also played a movie, which got stopped 10 times.

I contacted US Airways after this to complain about the very late flight and the fact that a lot of us weren't ready to be stuck on a plane for 8.5 hours without food thinking we'd be in San Francisco shortly to enjoy our evening.

All they could offer was a $50 voucher making me think that I was being difficult. As if I ever want to use their services again!

The lady then when to describe something to the fact if I were to purchase another ticket online they would then credit $150 to my account. I asked to speak with a supervisor who was Dave after not understanding what she was talking about or what the $100 convience fee was for. He got on the line, I explained my situation and he laughed. Then in continual conversation he stated You need to own up to it and it's your own fault. After being rudly treated and getting no where in resolving anything he stated I can't explain this to help you Thank you for calling and then hung up on me.

I am more disatisfied about how rude this person was too me. I called the next day and again asked to speak to a supervisor and was put on the with same person. He picked up the phone and stated We went over this lastnight and you're wasting my time. I requested copies of the conversations we had and stated that I was wasting his time and I don't have the right to the recorded conversation. I asked to speak to their costumer relations department and he stated they don't deal with the public and I have the final say.

Being a manager of a movie theatre myself, I often deal with constumer relations. I asked to speak with someone above him and he again stated Nothing will happen because I have the final say. I want a record of the phone conversation from 5/11. They are recorded and I believe that they are public record. I would appreciate any help in this! Thank you so much!

To make things worse when a person who has a disability is the last to board it is harder for them to get to their seat, especially when people are having problems getting to their own seat. The airline stewardess because of our sons inbalace thought he was drunk. Our son doesn't drink and I think it was presumptious of the stewardess to make such an assumption. She also accused him of swearing, which he did not. She had a security guard come and talk to him. I don't mind the fact she asked a security guard to come speak to him, but I don't like her assuming anything. I always thought people were presumed inocent until proven guilty. Questions are good! She was an older plesant Asian lady with shoulder dark hair and had a shoulder problem.

She couldn't help our daughter-in-law put her carry on luggage in the over head. Our daughter-in-law had recent back surgery and with our son disabled this was a bit too much. I know this sounds petty, but if help and stewardesses keep up with this kind of attitude [this] airlines will be in trouble. The gentleman who was so rude to Peter at the gateway was around 60-65 years old, over weight with graying hair and wore glasses. We were on flight 398 to Phoenix from Las Vegas at 7:30am. Handicapped people are becoming more prevelant in our society and people need to be aware of that and sensitive to the fact that they don't like be handicapped anymore than they would. Thank you for your time.

I am now out $6900, a hardship for someone retired and on a limited income.

it is accurate and they are trying to denied my claim saying that i am a dishonest person. i still have all the documents that show that they lost my bags

i can't talk to any one that decided on that case.

complete lost on a lost luggage by american airline.

can they actually lose my bag and not give me any compensation

We are writing to seek your help with problems that we incurred on our recent flight from Newark to Curacao on March 20, 2008. We have used your customer service department on line, and were disappointed with the response. We are looking for reimbursement for the expenses incurred due to flight 1623 being cancelled, departures from a different state, and loss of three pieces of luggage.

Your assistance will not give us payment for lost vacation time. It would, however, be a positive show of customer care. 1) $323.00 - Reimbursements for 2 taxi rides: Skyview Taxi in Somerville, NJ took us to Kennedy Airport for alternate flight on 3/21. Cost: $215. Skyview Taxi picked us up at Newark Airport on March 26 retreat flight. Cost: $108.00 We had planned to drive ourselves to Newark Airport and park in long term parking. This could no longer happen since the reservationist said that he could not get us on any flight out of Newark on March 20 or 21, and could only get us on a flight out of Kennedy on March 21.

2) $604 Reimbursement for 2 nights stay at Seaquarium Resort in Curacao ($302 per night) We missed using the first nights stay completely and could not cancel with such short notice. We would have been able to use the wonderful facilities of this resort the 2nd night, when we finally arrived late, had AA not lost all three pieces of our luggage. The AA rep told us that she could not even provide us with basics, such as a toothbrush. We had no bathing suits, shorts, sandals, pajamas, toiletries, etc and could not use any of the facilities, nor did they have these items for sale at the hotel. Our luggage never arrived at this hotel. We finally tracked down the luggage ourselves when we arrived back at the Curacao airport late in the afternoon on March 22, as we took a hopper to Bonaire.

3) THREE Vouchers for future travel on American Airlines We are SO very disappointed with the lack of care that was given to our cancelled flight. In response to my e-mails, we received correspondence from Kristine Darmody, who offered only ONE voucher for the three of us, valued at $500.00. We would have at least expected to receive vouchers for three of us to fly again. When I wrote to Kristine a second time, adding that since my first e-mail, AA had lost all three pieces of our luggage, she gave a short response, and was not willing to offer any further help.

4) Despite all the inconveniences, we want to tell you about two exceptional employees. We were so impressed with two of the flight attendants that we asked them for their names, so that they could be commended for their professionalism, helpfulness and positive attitudes. We ask that you let their supervisors know that they went out of their way to make our flight a positive experience. Their names are Jennifer Blazier and Mario Wayne Satchell, and they are both based out of Miami. Thank you for working on these actions and getting back to us quickly.

As stated above: Loss of money: $323 for 2 extra taxi rides $604 for loss of use of 2 night's stay at Seaquarium Resort

2) $604 Reimbursement for 2 nights stay at Seaquarium Resort in Curacao ($302 per night) We missed using the first nights stay completely and could not cancel with such short notice. We would have been able to use the wonderful facilities of this resort the 2nd night, when we finally arrived late, had AA not lost all three pieces of our luggage. The AA rep told us that she could not even provide us with basics, such as a toothbrush. We had no bathing suits, shorts, sandals, pajamas, toiletries, etc and could not use any of the facilities, nor did they have these items for sale at the hotel. Our luggage never arrived at this hotel. We finally tracked down the luggage ourselves when we arrived back at the Curacao airport late in the afternoon on March 22, as we took a hopper to Bonaire.

3) THREE Vouchers for future travel on American Airlines We are SO very disappointed with the lack of care that was given to our cancelled flight. In response to my e-mails, we received correspondence from Kristine Darmody, who offered only ONE voucher for the three of us, valued at $500.00. We would have at least expected to receive vouchers for three of us to fly again. When I wrote to Kristine a second time, adding that since my first e-mail, AA had lost all three pieces of our luggage, she gave a short response, and was not willing to offer any further help.

4) Despite all the inconveniences, we were so impressed with two of the flight attendants that we asked them for their names, so that they could be commended for their professionalism, helpfulness and positive attitudes.

on April 30 I was going to purchase one the tickets from one of the reservation just to find out they had been cancelled I then called American Airlines to ask about the cancellation and I was told that you could only make one reservation at the time and for security reasons the computer cancels any other existing reservations, I then told them that on the Email I had received with the record locators nowhere was stated that I was allow to make one reservation only so I felt that they had cancelled my reservation an error and they should honor the reservation,

I then was transfer to the supervisor David Martin and he proceed to tell me that it was lack of common sense to make 2 reservations since I could only be in one plain and when I explained to Him the reasons I had, He told me that it was not fair to other passengers and it was a security matter and that the computer could cancel any reservation at random and even though He could honor the rate He was not going to do it and if I did not like I could fly a different airline...

Today just to be sure I went ahead and book to more reservations in AA again and they were not cancelled so I wonder if they just had made a mistake and decided no to fix it, after many years of flying American and booking most of my travel online I do not believe I should be treated like that. The original rate was 89.00 dollars each way and the new one was 104.00 so as you can see it is not about the money is just the principle and I feel that people need to know about the way this gentleman David Martin in American Airline deals with costumer requests

I never recieved the free ticket I was promissed.

THE next morning I woke up -MY BIRTHDAY. I tried to deal with the situation, but it was difficult, I had no slippers, no clothing to change to, just what I travelled with. I got a call late that day that my luggage did not arrive and that I would be allowed to shop at J. Michels for the amount of $150.00 but it was to late so I went to J. Michels on Sunday 3/2/08- they were closed. then I returned on Monday 3/3/08 in the morning, because I had to depart at 3:45 p.m. that same day- I got s few things to change to. When I arrive home New York without my luggage I went to baggage claim office, and the clerk told me that my luggage was found and will be delivered to my home. I received my luggage

On March 7, 2008. May I suggest that a sign should be displayed at the counter where passengers check their luggage- stating that stickers and labels should be carefully checked before they are place on your luggage, so that this would not happen to anyone in the future. Sennena at the Cayman Islands airport informed me that I would be reimbursed for monies spent on clothing. I did send a copy of the receipts and also printout of my communications with American Airlines for the search of my luggage, and other documents pergtainiing to my trip. I did not hear from anyone as of this date 4/21/08.

SINCE I REALLY DID NOT HAVE A VACATION- PLEASE RESPOND SOON WITH A FAVORABLE RESPONSE SUCH AS A REIMBURSEMENT OF MY TICKET AND THE MONIES I WAS ALLOWED TO SPEND AT J. MICHELS, (I DO HAVE THE RECEIPTS - AND HOPE NOT TO EXPERIENCE THIS ORDEAL AGAIN, BECAUSE I TRULY LOVE TRAVELLING WITH AMERICAN AIRLINES.

My emotions were hurt and technically I am still thinking of how badly my birthday turned out and wish I can be compensated in some way posssible

I'm very upset & frustrated no one cares to help my resolve the issue. In the meantime this is causing me & my family financial stress. This is why I'm forwarding this mail to my credit card coy, Consumeraffairs, BBB, my family lawyer. I don't need any more hardship, it's hard enough to be unemployed. I have no name & direct ph#, but recorded vmgs. I need someone to investigate my claims. This is serious. Thanks.

In the meantime this is causing me & my family financial stress.Since I'm unemployed & struggles to make payment. My credit card coy The JCPenny Rewards Master card (cust Serv # 1-866-227-5213) is not helpful. Of course if I ever payoff, I will never charge it again, EVER! I'm very frustrated, sicj & tired of these big companies making customers lives miserable.

Upon hearing this news, I told David that we couldnt give up on having him attend the ceremony and that we had to try to find him another flight. For the next 4 hours, David, myself and Davids father frantically tried our best to find him another flight to Tampa that would get him to Florida in time for the wedding. Being a thrifty law student that is unable to work the first year of study, David had purchased his AA ticket months before, at just under $300 for a round trip ticket. Now, as the clock ticked away and we were informed over and over that all flights of other airlines to Tampa were booked solid, we realized that price was not even part of the equation as we desperately tried to get him any ticket on any airline that could get him to Florida on time.

Three long and stress-filled hours later, I was finally able to secure the very last ticket of a United flight out of San Diego later that day. The cost of that one-way ticket which I purchased was $1,088.00. It was a bitter pill to swallow, but infinitely less bitter than informing my other son and his bride that David would not be attending their wedding. Upon his return to San Diego this week, David immediately wrote AA and inquired how to receive compensation for the very expensive ticket that his mother had been obligated to purchase, due to the absolute negligence of AAs responsibility in alerting passengers in a timely fashion of their decision to cancel flights on April 9th. They responded that they would re-imburse him $145 for the cost of the flight that had been cancelled, and that was all. I subsequently wrote to them via email and they said they would be unable to provide any compensation other than an e- voucher for a future flight. The email was supposed to give details of the e-voucher, but didnt even include that information- further evidence of this companys total inability to provide adequate service to its customers.

I feel totally violated as an American citizen. American Airlines knew well in adneed to be held accountable in compensating people for their breeches in responsibility. It is absolutely reprehensible that there is such neglect on the airlines part in keeping passengers informed of safety violations that could lead to possible cancellations, (in this case AA knew about the violations weeks in advance, and did nothing to remedy the situation or prepare passengers for possible disruptions of flights). There should also have been adequate resources in place to ensure that passengers had another way to get to their destination in a timely manner, especially passengers like my son who did not have the luxury of time. In addition to the horrendous emotional stress that this incident caused our family, it is adding insult to injury that we are not being compensated for the money lost as a result of AMERICAN AIRLINEs dereliction of duty. In the case of my son, he did not have the luxury of waiting hours and possibly days in line to speak with a customer representative. He was given no option other than to seek another airline and pay a high premium for a ticket that hed thoughtfully purchased months in advance of the special event. Something needs to be done!

My husband and I are retired, and we had not budgeted this unforeseen expense into the wedding expense account. As a first year law student, my son (the passenger) is unable to work. We had no option left but to purchase the ticket for my son, to enable him to get to the wedding on time. I personally suffered a great deal of emotional stress on April 9th, and have been having heart irregularities ever since then. I am actually wondering if I suffered a slight heart attack that day. My regular physician just retired and I am seeking another doctor within our medical plan, in order to check out my physical condition, which I am concerned about. A time of happiness for our family was marred substantiallty by the unexpected cancellation of David's flight on April 9th.

It was a very difficult decision for me to delay my arrival home to see my wife and children who I had not seen for the week I had been away on business, but I thought that the tickets would make for a nice surprise trip for my wife and I. I was then put in a taxi and driven about an hour to another airport where I had to wait in the terminal for another hour for a flight. I was not given any food vouchers or other compensation outside of the vouchers - but I had two free round trip tickets, so I felt pretty good about my decision to get off my original flight, on top of the fact that I was helping out my fellow passenger.

Over the last year I have tried multiple times to use the voucher and they never accept it. Over the past week I have spent over an hour a day on the phone either waiting for someone at Customer Relations to pick up the phone or speaking to various agents who could not tell me one place that I could actually use this voucher to get to. Not only that, but they wouldn't provide a comprehensive list. I had to ask over and over, 'what about Philadelphia, what about Denver, what about New Orleans, what about this date, etc.'

I feel like there should be an investigation into how many people truly get a round trip ticket out of these stupid vouchers. I have been as flexible as humanly possible and truly believe that at least from Boston, where I live, there are no available round trip tickets for these vouchers. Also, I have to say, US Air does everything possible to ignore complaints like mine. No one from Customer Relations has responded to my emails (3) in over a week.

My vouchers are due to expire at the end of next month and I don't realistically expect to be able to use them. If this sounds like the email from Drew from Seattle, posted here in March '08, it is probably due to the fact that this is a common business practice by this most deceptive company. I guess the moral here is that there is no such thing as a free ride.

No compensation received as promised for what ended up being a 6 plus hour delay and countless hours of my time on the phone trying to get what I was promised. On the US Air website they claim to put customers first. If this is the way they put customers first, I'd hate to see how they treat customers if they put them last.

Without question, this is an affront to good customer service tenets within any company. Worse, I feel like Ive been the victim of some shady, shyster company that uses a read the fine print, dummy? approach to its business practices. The key point here is that there isnt even any fine print. Nowhere on the gift certificates site, describing AA gift cards does it specifically spell out that the card cant be used combined with an unused ticket and a change fee. Nor does it say that on the AA gift card and its not on your gift card information on their website. The point is, its their gift card and should be used on any purchase related to AA. Period. I didnt need to redeem a portion of my gift certificate for AA and now, as I told Mr. Carter, AA has categorically created a flawed and very subjective policy that holds the user hostage. Im forced to use AA if Im ever to redeem this gift card. Well, I choose to use it now with my unused portion of the ticket THAT I ALREADY PURCHASED ONCE, minus the $100 that youre charging me regardless of the emergency situation that prompted the travel change. Heres a more critical point: When I originally called AA to inquire about my options and cancel my flight, the agent asked if I wanted to rebook another flight. I told her that I was going to cash in part of a gift certificate for an AA gift card and use that with my unused ticket for my new ticket but I needed to wait for the gift card to arrive in the mail. The agent said, OK, just call us back?.

Now, at that moment, IF this was really an issue, shouldnt that agent have said something? She didnt because her initial reaction was a common-sensical one: theres no problem with applying an AA gift card with an unused ticket toward the purchase of an entirely new ticket because again it is YOUR gift card which is as good s cash or a credit card in the purchase process. Whats going on here? Ive given AA much business over the past 20 years - in fact, I just purchased a ticket for my sister on AA last week - and this is enough to turn me off to the company forever. I have a reservation on HOLD right now and this needs to be resolved quickly. The resolution I expect is confirmation that I can use both the gift cards AND my unused ticket toward this new reservation, which still wont cover the whole fare but will go some way toward a cost saving.

Ticket fare has already gone up $50 since last week because there has been no resolution. AA is making me pay $100 change even though I could show proof that my 10-year-old was hospitalized for emergency surgery, prompting the travel cancellation. The new ticket is going to cost more than the cancelled one and because AA claims it is THEIR policy that prohibits use of THEIR gift card toward the purchase of a ticket on THEIR airline in conjunction with an unused ticket, I am now stuck with $200 worth of AA gift cards, so I'm a hostage and must use their ariline in the future if I wnat to redeem them. Given the recent rash of bad PR for American Airlines, you would think they would want to take care of something that is so easy to fix. They're so mired in their inane policies and stagnant bureaucracy, they've forgotten the basic tenets of good customer service. I know this is not something you would normally take care of but I feel I need to take this higher - maybe a local TV news consumer advocacy reporter. Any advice?

The personnel from American Airlines were unprofessional when spoken to. We were inside the airplane waiting, without a reasonable explanation, no drinks or food in the meantime while the co-pilot arrived. There was no rain, snow, or any weather complications that would delay the flight on that day, it was simply because the co-pilot forgot about this flight and arrived late. I'm not satisfied with their service, and this is not the first time happening. Aside from flights being extremely expensive, we also receive inadequate customer service from this airline. Until they improve their customer service, my family and I will not travel again with American Airlines. Thank you for your time, and I truly appreciate your attention to this matter.

I am an Executive Platinum with American Airlines and I could not contact them on the Executive Platinum number since it was busy. I went to www.aa.com and selected my reservation to see where they had changed me and I could not open the reservation since it has been updated and I needed to talk to an American Airlines regarding may flight status. After 1 1/2/ hours I gave up on American airlines (kept dropping my calls) and that is when I called American Express.

I was originally scheduled to arrive at San Francisco at 9:00 PM and will now land at 11:23 PM with a four (4) hour layover in Minneapolis to get home. But I would get home.

I have to suffer a long flight, with leg cramps. And they could careless about it !!!

We went to the loading door to ask about our luggage. We were told No luggage had been loaded on the plane. No announcement on what we should do or offer any help. Another passenger was giving everyone the 1-800 number for US Airways. Aprox. 15 minute later there was a last call for Vegas. We again, concerned about where our luggage was, asked the same employee who now said it was on the plane and screened and there was no way to get it off. As we were asking employee Darren Karley what to do he closed the door in my husbands face. We also got conflicting info. on where our luggage would end up. Robin on the phone telling us it will stay in Vegas and Darren saying it would go on to PR. After calling the 1800 number and working with Darren he told us he had us booked on a flight out of Seattle the following morning on American Airlines which also had two connecting flights. We then asked (were never offered anything) for a hotel voucher. Darren said it would be quicker to go back to check in.

We asked Penny at the check in counter for a voucher and she was out of them. She said she would have call security to close down the counter to go get some as again only one employee was working. My husband offered to go back through secirity to get some vouchers for Penny. While he was gone our daughter went to AA to confirm our tickets. She was told that Darren had never confirmed with them and that the flight was full. We then told Penny who got on the phone with AA and got a record locator number. She suggested that since AA check in was now closed that we find a computer at the hotel to confirm. As soon as we got to the hotel our daughter got online and found us confirmed on the two connecting flights but not on the one out of Seattle.

Again we called the 1-800 # and found out by Stacy that we were booked on Hold Wait and that Darren should never have rebooked 4 people on that flight. After 7 hours on the phone we realized that there was no way we were going to make it on our cruise. At 3:30 AM we were told by Stacy that they were refunding our flight cost but that is it and that we could call customer relations on Monday. We called and talked to Anna who said our cruise would not be refunded. We asked to speak to a supervisor and were told that she would pass on our info. and a supervisor may or may not choose to call us. That was a week ago and we are still waiting for a call. Ana was also the first and only employee to apologize to us.

This trip ended up costing us over 7,000.00 in expenses for preperation, airfare, cruise and unpaid time from work. A refund of airfare (2,150.00) is hardly payment for our priceless missed family vacation considering the way that we were treated by US Airways and their employees.

The ironic thing here is my husband and I flew on USAirways in September 07, just six months ago! How can they claim my account is inactive? I'm sure many others are in this same situation. My husband has the same problem, but he's forfeiting 48,000+ miles. He can reinstate his miles too but he must pay more since they have a sliding $$$ scale which is determined by how many miles you have to reinstate. I guess it cost more to type 48,000+ than 26,000+. I will NEVER choose USAirways again if they don't reinstate these miles. This is NOT the way to run an airline!

The truth was: there was some sort of mechanical emergency.

One of the stewardesses supposedly had strong alcohol breath (according to my Daughter) and was rude to an 85-year old (estimated) lady asking only for a cup of water. Our two grandchildren (ages 9 and 10) and their mother had had nothing to eat or drink for the more than 2 hours in Savannah, GA.

I called AA to report the incident, check on the welfare of my family members and request a one-half refund of the ticket fees due to the trauma to the grandchildren. I was escalated to speak with a supervisor (Ramone Ramirez). I told him I was concerned with the safety and welfare of the grandchildren. He said he could offer me nothing over the phone. I told him I wished to tell him of my understanding of the situation so he could ease my fear that there were major problems and to be sure it was officially conveyed to AA. He said Good Day and hung up.

Summary: The flight scheduled to land at JIA at around 18:21 landed at 21:19. My Daughter's husband had been waiting at JIA since 17:00 (approximately) and could get no information on the status of the flight or his family. I had to call him to relay info as I could learn it. Due to the late arriving flight he incurred a $40 (unreimbursed) parking fee. I am appalled at the discourteous treatment by officials and staff of AA and fear that the Grandchildren are permanently in fear of airline flight and have been deprived of any further ability to travel via air. I have submitted a request of my bank to withhold or retrieve half the cost of these tickets and will be submitting a complete report to our State Attorney General and the airline when a complete history of details is compiled.

So I called and spoke to a manger, basically I have to pay $400 to use my money that they have already squeezed out of me. To me, I am being ripped off! Oh and here is the best part. Since they would let me use the credit towards the change fee, if my flight comes out to less then my credit, the remainder of my money is forfeited. Yep that's right, they in a sense steal the rest of my money and I have to pay them $400 more dollars. I am not asking for much from them, just to have that $400 added to my credit and let me pay the difference. They said NO way.

Out $400 dollars and also loosing any remainder of my credit due to a lower fare.

The airline kept promising the bags would be on the next flight for two days and we never saw them. We decided we may never see are belongings again and proceeded on the next flight to Maui. I could not work without my tools so all we could do was wait. The airline did say they would reimburse us for our loss but I didn't have enough money to replace my tools and clothing etc... The problem has since been resolved and after 5 days our luggage was returned.

Because of the delay I was put on an assignment that was working 40 hours a week when I was suppose to be working 56 hours a week. At nearly $40.00 per hour this turned into a huge loss over time. I asked around and was amazed at the answers I received about missing luggage. Seems this is a huge and acceptable problem with the airlines. One taxi cab company in Honolulu has a contract with US Airways just returning lost luggage. The driver said that they stay busy all day everyday returning lost luggage.

Now I see Aloha Air out of business and most airlines having financial problems. I just wonder how much money the airlines are loosing each Year because of this problem. And how much extra we pay for a ticket for the inconvenience of our lost luggage.

we went to the guest services and the lady here didn't even try to help us out, we where in 5 and wanted to give us a flight to Munich but had only 3 seats! Said that they don't fly in the morning and the only thing she could do was to book us for the day after, with no accomodations for the night!! At 5,30 pm. feeling miserable and angry, we started looking around to get to Europe with another company and found Lufthansa departing at 6.05pm for Frankfurt!! We told them our problem, they told us to stay in standby, then asked us our passports, our US airways tickets and booked us on the Lufthansa plane without asking us a penny! Luckily at Milan we found our luggage too.

No economic consequence, but a big mental damage, I'm still angry and, besides not flying again with US airways, I don't even feel going on holidays anymore, specially with airplanes!

There were about 300 people in line ahead of us, and yes, our flight was cancelled, no reason given. (Were all just cattle anyway, so why give us an explanation?) We stood in line for 6 HOURS. No food, no water, no place to sit. We tried taking turns going outside to breath some fresh air, only to find that thats where all the smokers were, so no fresh air to be had. They had 3 people trying to assist? this huge line of unhappy travelers. To pass the time, some of the folks started timing the people at the desk to see how long it was taking to get people rescheduled. The record was an hour and a half. The average was about half an hour. When we finally got to our turn, the best offer they could come up with was that we were to stay in Madrid, in the hotel that US Air would pay for, with food vouchers, from that day, 3/14 until Thursday, 3/20.

We tried everything we could think of, but all flights out of Madrid, back to BCN, to Lisbon, anything that made any sense, were fully booked. So we went to the hotel. A huge convention hotel, right on the freeway, in the industrial section of Madrid. Nowhere to walk outside, nowhere to eat, other than the hotel. We were starving, asked about food that we had vouchers for, and were told that dinner service would start at 8PM. It is now about 5:30 PM and we havent had anything since a pastry at the BCN airport at 7AM. We were told we could have a sandwich at the bar if we couldnt wait till dinner, but it wasnt included in our voucher, wed have to pay for it. We just looked at our statement and see that the AWFUL, greasy club sandwich? (which included a fried egg?) we each had, with a beer for Mike and a coke for me, cost us just over $77. Such a deal! Thanks US Air!

I lay in bed that first night until about 3 in the morning and decided that I could not stay in that prison, on the rock hard bed, for 6 days. So we called US Air from the hotel. Gave them the entire sob story, and had the agent coldly informed us that nothing could be done, the flight out on Monday was overbooked, nothing available until Thursday. So we then call Travelocity. Travelocity did a conference call with us and US Air. The US Air agent told us the flight out on Monday had plenty of seats, and she got us two. Go figure So, we finally made it out on Monday, stayed overnight in Denver and here we are, both sick again (we both relapsed after the 6-hour airport ordeal) and back at work without the weekend rest that we had built into our schedule. Today, after 5 emails and 4 or 5 attempts to get this resolved by phone, a US Air rep calls us and says the best they can do is offer a voucher for future travel on US Air. Imagine how thrilled we are at that prospect... We are travel agents, and will no longer fly US Air ourselves, and will only book clients on this airline if the client insists.

Lost two days at work, spent money on food and transportation in Madrid that was not in the budget, and had no time to recover once home, as we got home mid-week instead of on a Saturday.

I was planning to buy this ticket for my mom to come and see his grandson and now I will not be able to do so because I won't have the money to transfer the miles plus pay more for additional miles to have enought miles to buy the ticket. Therefore my mom will not be able to come and my son will not be able to see his grandmother who has been waiting for over a year. His is only 5 and this will be a great disappointment for him. I'm very upset and disappointed myself. I can't believe that they rather lose a customer and than just transfered the miles, MY MILES that I earned.

The first time I received an apology etc. the second time because it was half NW airlines I received 1000 worldperks miles. I reported the cameras and collected insurance because both were insured. However, I prefer to avoid that and not have people stealing from my luggage. It impairs my work which is lecturing on cruise ships worldwide.

On January 28, 2008, they sent us four electronic air check plus vouchers. It said no where in the letter how these vouchers were defined. Since they gave us so much trouble, I assumed they were free flights. I called them today. They are not! However, it did say in the letter in order to be qualified to use the voucher, the flight must be booked through Reservations and not through a travel agent or online. If the ticket is $500, we only get one hundred dollars off. If it is around $400, it is only $75 off. Do not fly US Airways!

We are still missing items from our bags. Also they gave us vouchers that are worth little to nothing!

Anyway, when someone finally showed up to get our bags off the plane and we boarded the shuttle to the hotel, it was close to 5:30 when we walked into our room and flopped into bed. We received a call from the front desk indicating that we were to return to the airport this evening, now Wednesday, for check-in at 9:30 PM. Upon checking in, we were informed that mechanics had been working on the plane all afternoon and evening and we were scheduled to leave sometime between 11:00 and 12:30. We noted that the plane left the terminal shortly before boarding and returned from a successful test flight; the pilot stated we were good to go. We boarded the plane at 12:30, taxied out and were once again on our way. It only took 20 minutes this time before we felt a shart turn to the left and the captain came on again and stated that we were returning to Honolulu with the same mechanical failure indication. One person on the plane stated that he had overheard it was a fuel pump but we are not sure. We returned to Honolulu and were asked to deplane and hold in the boarding area. I successfully reached their displaced passenger department and was successfully rescheduled both of us on a flight out of Honolulu with United.

The customer relations department of US Airways asked that we proceed directly to the counter at United as our ticket had already been processed and would be waiting for us. We attempted to lay on the concrete wall outside of check-in until it was time to check-in. Nothing being easy at this point, United counter said they saw our reservation but could not find our ticket. We proceeded to explain to the agent the ordeal we had been through with US Airways. Eager to resolve the problem, and stop the tears that were running down my face, she said she would issue boarding passes, check our luggage, and she would resolve the ticket situation with US Airways at a later time. Needeless to say, we got on the 7:30 AM flight to San Franciso, as scheduled and arrived, as scheduled. We returned home in Texas at 12:30 AM Friday morning.

All in all, we calculated that between Tuesday night when we were supposed to check-in at Maui and the time we walked off the plane in Texas, we had displaced 51 hours either in aiports, hotels or on planes. To my knowledge, given that it was Spring Break and the fact that US Airways had no additional planes on the islands, only 8 or so people were rescheduled on flights leaving on Thursday. One young lady said she has been rescheduled for Friday and someone else said they were scheduled for Sunday. We can only hope and pray that the remaining passengers have returned to their homes.

We were both to return to work on Wednesday afternoon. As a result, we missed work on Wednesday afternoon, Thursday and with Friday being Good Friday, our offices were closed and we did not return to work until Monday. We lost wages, commissions and the stress of knowing that we boarded a plane, twice, and experienced the same problem each time was mentally and physically exhausting. Not to mention the fact that boyfriend has fused disks in his neck and the damage he incurred having to sleep on airport floors, window sills, concrete flower beds and in boarding areas waiting for a resolution.

We have been trying to contact the airlines but their customer service line states that they are too busy to accept calls and we need to either submit an email or try to call at a later time. We expect some type of compensation for the stress, mental exhaustion and lost wages of being displaced for two days. Relieving the stress and pressures of demanding jobs was the point of our week-long vacation, one that was full of massages and calming days at the beach, one that would allow us to return to work refreshed and rejuvenated. Unfortunately, it only took US Airways 51 hours to reverse all our efforts and send us home mentally, emotionally and physically exhausted.

I'm staring at screen full of US Airway flights and called to redeem just one for a relatively short flight from their hub (Philadelphia) to Boston. Checking multiple days the agent kept coming back saying that flights elgible for certificate use were not available (at all) on any of the days. I fly Southwest a lot and never ever have issues with them. I use Southwest vouchers on ANY flight. I will never ever fly US Airways again! Oh, and while we were being bumped, I looked around at other US Airway counters. All agents seemed to be busy dealing with similar issues of not being able to put their PAID patrons on flights. I can understand slight overbooking for business flights, but we were flying on a Saturday morning from northern winter weather to a southern warm weather popular destination. This was not a flight carrying business travelers. Also, US Airways made me jump through hoops to get the flight certificates in the first place.

A lot of unnecessary stress. Arrived at destination late. I just tried to plan a trip around using the free flight certificate only to find out they will not allow me to use it on any of the MANY flights available on the days I want to travel. I'm going to fly into another city just so I can fly on an airline I trust.

We went to the assigned gate, told the attendent that we were on stand-by, she politly told us ok, no problem! I'll call you when it is time to get on!. So, we waited. The boarding annoucment came, people got on the plane, we stood by the gate, the door closed, everyone disappeared!

We went back to the ticket counter (3rd time through security) and asked the same attendent What happened?, she very unpolitley said You were supposed to let someone know you were on stand-by!, I said I told you we were on stand-by! too which she said NO, you didn't!.

We were put on the stand-by list yet again for the next day. I asked about our luggage? Oh it's gone! was the reply from another attendent.
As this was our home airport, it was not that much of an inconvience, but I do believe that planes are not supposed to leave without the persons that own the luggage, on board!

I complained to US Airways and this was their response...we only deal with actual ticketed passengers... What does that mean??

I see this as double talk. I tried to get a hold of someone on the phone that I could speak to about this, but the way the system operates, you can't get through.
US Airways wants to give me (and my daughter, she was traveling with me) 2 e-tickets for $175.00! Sounds reasonable, right!? Well once you read through the list of 'Black outs' you quickly realize that you can't use them.


Lost: one day of vacation with elderly parent. Lost opportunity to speak with parents physician. Lost seing for one day sister that we have not seen since before Katrina.

Economic lost: ~$500.00 USD

Lost personal belongings and gifts purchased. Time spend trying to value personal belongings.

She connects us to the Hertz people who book our reservation, and they said we needed a confirmation number or voucher to pay for it, but they made the reservation anyway. So we go home. When we call American Airlines back to get the payment info, we are informed they would pay for nothing. The first operator supposedly had no authorization to tell us they would pay for their own mistake. I don't know what to do. Now it's 9 pm on Good Friday (holiday), and the airport offices are closed. I don't know if I should get a refund and cancel the trip all together. The lady at the boarding desk told us good luck, and we're sorry.

We will have to pay $90 plus gas to drive with our 22-month-old 3 hours to get to an airport even though we live 40 min from LIT. I lost a day of visitation with my family which happened to be my little sister's 14th birthday party, and so won't be able to see all my extended family members who were going to be there. I wasted Good Friday wandering around, not knowing what to do in the airport and waiting for our ride to show up. We spent $860 to fly from LIT to LAX on Mar 21st 2008; and it's now 10:20 pm, and I'm at home on my computer instead. I have a flight leaving Memphis at 3:05 tomorrow and want to cancel, but I also really want to see my family.

We lost a day of vacation time and had travel expenses back to the airport the following evening to pick up the lost luggage, plus necessary clothing expenses ($170 total).

After 6 calls and 3 days of calling, someone finally answered and I was told they don't cover items like this. Well, since they don't cover these items and have a thief working for them in Puerto Rico, I will not be flying AA any more. I think they owe me $137.00 to cover the liquor and the cost to ship it to Orlando. Their web site is useless in finding the area Supervisor/Director or the CEO for that matter. Again, this experience has left a bitter taste for us and we will no longer fly AA. In our opinion, this is no way to treat customers you expect to continue to fly with you. I'm sure we will not hear from anyone about a refund or anything else they might deem appropriate to settle this matter. All this happened on flight 1480 from Puerto Rico to Orlando. The bag sat in the airport about 3 hours as we were late leaving. That's why I say it was stolen there and not in Orlando as our baggage was off loaded very fast and we had it inside of 15 minutes. I would appreciate a call from someone about this.

I think we were charged too much to send a 2 to 3 pound bag ($80.00) and there's the $57.00 for the lost bottle of liquor. I'm out $137.00 and think we should be paid that amount by AA.

When we arrived (approx 1:00am in the morning) the American supervisor told us that American didn't owe us anything. When I explained what the gentleman in Dallas had said regarding the hotel room, she (d. warfield) informed us that if I gave back the credit vouchers the Airline would then comp the room for the mere 5 hours we were going to have before having to return the next morning. I was astounded and appalled that an organization would be that tacky. I handed her the vouchers and said they were of no use to me anyhow because of this treatment there was no way I would fly on American again. Spread the word - Friends do not let friends fly American!

Loss of one days work and upset children!

Was hungry and thirsty and they would not let us off nor would they get a pilot for us to leave, we sat on a hot plane for two hours on the ground.

My mom is in tears, US Air has successfully ruined our vacation.

Basically, my fiancee's associates needed to go to San Francisco for business and personal reasons. They were supposed to leave on a Friday and have the returning flight to the SNA airport on a Sunday morning. In both flights, they were transferred several times. On the departing flight, they were forced to go from SNA to LAX, then back to SNA. On the returning flight, they were scheduled for SNA, but got transferred to LAX. American Airlines chose not to fly them. Rather, they were left to arrange their own transportation. I was the one who needed to drive them from LAX to SNA on the departing flight (and pick them up from LAX on their returning flight). This took hours upon hours of billable time away from my practice.

Additionally, the baggage was lost on the flight coming back. Eventually, the baggage was found and kept at an American terminal. But, our packages had valuables that could have been stolen. (The American Airlines employees did not ask for any identification; I was able to pick up the luggage for several of my fiancee's associates without presenting ID.) Additionally, some valuable work papers were in jeopardy. Even the baggage claim officials said that we deserved to complain when they heard our story. The mechanical and administrative failures (as well as some acceptable weather delays) caused my fiancee and her associates to lose around 22 hours of work time, almost lose their hotel reservations, pay 3 nights worth of hotel room fees (when they were only able to get one day's worth of use from the hotels), and nearly lose their baggage (and important possessions and classified business documents). On top of all of this, American Airlines has denied any responsibility. Even after more than a dozen calls, emails, and letters, no true customer service has been done (no investigations, no speaking to employees other than operators, no negotiation for refunds of fees or compensation). Considering that friends of my family are senior pilots of American Airlines, several of my fiancee's associates' families belong to the Admiral's Club, and we have been loyal AA customers for decades (despite recent scandals against the company)--I am very discouraged about all of the poor service we have received. There was a news story, a week ago, that a total of 5 people made an international flight in an American Airline carrier. If AA is so liberal in dispensing resources, why can't they give us some simple courteous behavior (like an apology) when they so blatantly give horrible service?

The damages are: 22 hours of my fiancee's time, and her 3 associates (88 aggregate hours). 12 hours of my time to drive them from SNA airport to LAX and back (done twice), and transport them to their homes, and retrieve baggage. Total of 100 hours of billable time lost (at least $2000 of income forgone, had the time been billed). Thanks for the consideration.

Anyway, I tried to resolve this with both Expedia and American Airlines - and I fault them both to some degree for not having an efficient and straight-forward process in place to handle these issues - and spent 2 hrs on Saturday speaking with Expedia before they eventually told me I needed to resolve this with American Airlines. Thankfully, Expedia tried hard to work with me to resolve this issue. I think that staying on the phone with me for that period of time is a testament to that. Unfortunately, I can't say the same for American Airlines. After reaching a representative, I explained my situation to the rep. She said she couldn't help, in which case I asked to speak with the supervisor. They must not understand English or something because I got the rep 3 times with the standard bounce-back to Expedia line. Ridiculous.

It's really not that hard: If I ask to speak with a supervisor and the rep says yes because they can't help me, then pass me on to the supervisor. Telling me no or making up excuses doesn't change the fact that they can't help. If they could help, then they should do that in the first place. Finally, I was patched through to the supervisor who apparently didn't want to have anything to do with me. I tried explaining my situation to her and that I was being tossed back and forth between AA and Expedia, but she gave me the same line before hanging up on me. She didn't even ask if there was anything else she could help me with, which in fact there was. Like I mentioned before, I was considering keeping my own ticket. Now, I'm not sure I want to do even that.

Bottomline is that I'm infuriated. But I believe I have a right to be. You can judge for yourselves. Did I forget to mention that the return flight was pushed off for more than 90 minutes? American Airlines has been warned. I don't know who this Shandy person thinks she is to just hang up on people. Her lack of professional courtesy is a disgrace to the organization, and this will be the first warning of a campaign, both to the public and family and friends and to whoever will heed my warning, about the terrible customer service I received from Shandy - a customer service supervisor at American Airlines. I hope AA checks the call records and hears for themselves. I spoke with her between 1 and 2:15 pm today, March 10, 2008. If you have a similar story, I urge you to tell your story here.

I explained to American Airlines that a $400 dollar + fare difference would enable me and my family to fly with them, and I will therefore lose my $1700 that I previously had paid for. I feel American Airlines is stealing from customers by not offering refunds. They are forcing the customers to fly with them, adding their $100 fee per ticket, knowing that in my case I will not be able to afford to pay for the additional charges. Therefore I lose my monies that were previously paid.

Over the last year I have tried half a dozen times to use the voucher and they never accept it. The other day I spent two hours on the phone with various agents who could not tell me one place that I could actually use this voucher to get to. Not only that, but they wouldn't provide a comprehensive list. I had to ask over and over, 'what about Philadelphia, what about Denver, what about New Orleans, what about this date, etc.' I feel like there should be an investigation into how many people truly get a round trip ticket out of these stupid vouchers and I would gladly sign onto a class action lawsuit to prevent this exploitation of passengers. I have been as flexible as humanly possible and truly believe that at least from Seattle, where I live, there are no available round trip tickets for these vouchers. Also, I have to say, US Air does everything possible to ignore complaints like mine.

No compensation received as promised for 24 hours of my time and probably 8 hours on the phone trying to get what I was promised.

I've canceled my flight, paid the $100.00 to cancel, and now have a $400 voucher good for a year (which will only go to waste). I can assure you, I'll never fly with or attempt to fly with American Airlines. I'm very happily back to Southwest Airlines, where they really do care about their passengers and don't treat their customers in a vitriolic manner.

Ticket, rental car, parking, hotel that went unused, etc=approximately $500, and that does not include the most important part, missing the graduation!

My wife recently concluded radiation therapy for cancer in her neck/throat. As a precaution, a feeding tube was implanted, which allows her to feed directly into her stomach, using a liquid supplement, as she is unable to eat otherwise, and can swallow only small sips of water at a time until some of the residual swelling and scarring from the radiation therapy wanes enough for her to eat normally. HER LAST BOTTLE OF SUPPLEMENT WAS IN HER BAGGAGE, AND SHE WAS TOLD THAT NO ONE COULD GET IT FOR HER BECAUSE THE BAGGAGE HANDLERS WENT HOME FOR THE NIGHT!

Now, it is not US Airways fault that the flight was delayed because of weather, but according to their Customer's First mantra on their website, the customers would have been taken care of, regardless. Apparently an hour of OT is not within those wonderfully branded and proclaimed words. I have emailed their customer service, which conveniently is not available except Monday through Friday, 7 am to 5 pm only. I will also write letters to the President and the CEO as well. The "Prez" was nice enough to include his name on a cheap little toiletry bag which was handed to my wife as a lovely parting gift by the poor young kid, left to mind the store after everyone else went home to night-night.

Loss of ticket price... extreme frustration.. treated rudely on the phone..

Finally after midnight a pilot commandeered a plane with a different destination and told us to board. We arrived at our new destination after 2 am to an airport that was shut down. Not only could we not get our bags because of the shutdown--they were sent to completely different state. My husband and I had no choice but to check into a hotel for four hours until the airport reopened so we could rent a car to drive two hours back home. Customer service was helpful trying to locate our bags and arranged to deliver them to our house. They called and notified that they arrived at Birmingham, and we could pick them up.

The story should end there but didn't. We got to the airport and went to the ticket counter where we were told to go. There were several people in line trying to check in, and one man said he had been standing there for 25 minutes and had not seen the first airline employee. I went to a different airline desk and asked if they could page someone. They refused because it wasn't their problem. I called the 1-800 number for the airline and was quickly assisted. We found the airline personnel, for the most part, very rude and unwilling to assist. Information they were giving passengers was very inconsistent. They shuffled us, including a couple of disabled passengers, around no fewer than 23 times, like we were cattle. We were left stranded in an airport not of our original destination and were forced the added expense of a hotel for minimal time and a rental car.

No food and the flight attendant made me feel like this was my fault and not theirs.

Intentional infliction of emotional distress.

The next AA 1254 was 1 hour delayed. The bad thing is there was a mechanical problem reported during the flight and it landed at El Paso st midnight. The kids and I had to spend another terrible and stuffy 4 hours in the plane. Later we were informed to take the flight to Dallas at 6 am in the morning, then connect to flight 1299 departed at noon to MIA. Finally we arrived MIA almost 24 hours later exhausted and sick just because the AA 252 closed the gate 10 MINS AHEAD OF SCHEDULE. Besides we found 2 of our baggage were broken. I contacted AA for this case and till now have not gotten any response or feedback from them .

I've had to pay medical expense around $1000 as we were physically sick.

We had to pay over $8,000 for AA tickets (in addition to the $1500 for our original Alitalia tickets.)

In my 30+ years of travel, I've never lost an ID tag, let alone 3 - so I suspect some tired workers at the airport figured out that if they rip off the tags, they don't have to deal with the bags. I prefer this scenario to the thought that they didn't secure our bag, and it was stolen. We've had to replace some personal items at our expense. We are still awaiting our bag or claim to be settled.

Subsequent calls revealed: 1) The US baggage office is not permitted to call the US Air Rome baggage office. 2)They can send email messages, claimed to have sent three of them and further claimed the Rome baggage office was not answering them. Using Google, we found the Rome baggage office phone number and learned 1) the bag never arrived in Rome. 2) They received no emails from the US baggage office. Both offices confirmed that they would not be looking for the luggage and the Rome office shared that a US Air employee probably in Philadelphia probably stole it (this happens a lot apparently).

Our daughter is in Florence with most of her clothing lost. The other bag of bedding, pillows, towels, etc., made it to Rome giving credibility to the theft angle. The US Rome staff, in short, told our daughter tough luck and go away. It is not impossible to replace four months worth of clothing and supplies, but it is very difficult to do so in a foreign country in short order. And of course, short of filing a lawsuit, we have no assurance that US Air will reimburse us. As a Philadelphia based business owner, we will discontinue using US Air ASAP and my employees have been notified that they may fly any airline they please, but we not reimburse US Air flights. Yes, this may cost us money as a business but US Air is so pathetic, I can no longer approve doing business with them. Further, last February they lost my luggage on a Boston-Philadelphia flight which I found in the airport outside their baggage office 5 days later (NO, they did not call as soon as it was located, as they promise to do).

About 8 hours of time and paying a higher percentage on a credit card to get miles through Bank of America.

In the meantime, my husband was calling other airlines. He found a flight at 7:30 PM that night on Spirit Air. This was around 6 PM. We got a refund from US Air for our original tickets, but that did not cover the full cost of the Spirit Air tickets. We then arrived at the Spirit ticket counter where the agent informed us that there were no more flights leaving that day. Puzzled, he checked the confirmation number and informed us that the flight we were booked on leaves from Fort Lauderdale airport. We asked how long would a taxi take to get us there and he answered 45 minutes. So we hurried to the taxi stand. Ninety minutes and $140 later we arrived at Fort Lauderdale and missed the flight. The sympathetic supervisor with Spirit Air refunded our tickets. So there we were, no flight, no place to stay, no dinner, no cash left, and no ability to get to work or school in the morning. We finally got a flight out on US Air for 7 AM. Those flights were more expensive that our original flights. We found an airport shuttle to an airport hotel and finally were able to part from our suitcases and go have some dinner at 9:15 PM. The following morning was smoother. In summary, I expect to be compensated for all of the additional expenses and lost wages incurred by the mechanical failure of the US Air flight.

Grand Total= $3175.33 Additional cost of flight = $109.83 Taxi fare = $140 Hotel=$288.55 Dinner=$136.95 Lost wages= $2500

I had to purchase some clothes to wear--underwear, shirt, pants. The airline stated they would only allow me compensation up to $25 per day for shaving and bathroom needs. What a rip-off. I will never fly American again.

While I was attempting to try to fix this problem, the Specialist (that's what the reps. called themselves on the phone) kept transferring the call. I was transferred a total of 7 times and still nobody would help resolve this problem. US Airways needs to get a grip on how they handle their customers. Our trip was delayed through no fault of our own and we even have paperwork to prove that but they don't care about their customers. It seems like they only care about money. I will be sure to let other members of the military know that US Airways could care less about them. Thank goodness for another airline who was able to book us immediately aboard their flights and at a cheaper price than US Airways.

I ended up driving home. 200.00 for car rental Budget car rental was top notch. Thanks Budget rental !! I was so tired after my drive home I ended up with the flu. I lost another 200.oo on my ticket . I wrote to American Airlines and they never responded . Boo on them . I talk to a lot of people in my work , probably over 1000 a week . Guess what I 'm going to tell them about American Eagle.

I ended up driving home. Spent $200.00 for car a rental Budget car. I was so tired after my drive home, I ended up with the flu. I lost another $200.00 on my ticket. I wrote to American Airlines, and they never responded. Boo on them. As a well-known airbrush artist, I talk to a lot of people in my work, probably over 1000 a week. Guess what I'm going to tell them about American Eagle?

When making our airplane reservations with the US Airways for the European trip (US Airways flight 700 - outbound 12/12/07; US Airways flight 701 - inbound 01/12/08) I specifically asked the US Airways reservation agent for the bulkhead seats, as my fiance is disabled and extra leg room is essential to her well being. The above said agent assured me that the bulkhead seats I requested were reserved for us on both transatlantic flights. To our shock and disbelief, on our 12/12/07 transatlantic flight, bulkhead seats we were told we had reserved were given to young, able body men. Similar situation took place during the 01/12/08 inbound flight. We requested from the US Airways reasonable accommodations for a disable person and despite assurances, we did not get them. As I was using my frequent flier points and making those reservations months before a travel date I am at complete loss why things went so wrong. Should the US Airways inform me that the bulkhead seats would not be available, certainly I would make those reservations with another airline, member of the Star Alliance. I am deeply disappointed with the above, as it so adversely affects most vulnerable of us, people with disabilities! Please insure the airline would take necessary steps to prevent situations like above from happening in the future to other disabled people. Please keep me inform about any and all developments in this matter.

Almost lost Christmas eve with my family, lost one day of my vacation, lost money, time, lost time of sleep. Not counting the emotional distress.

I will have to purchase a whole new roundtrip ticket less the $5.35. That is really ridculous and price gouging.

No City, State or Federal official has cared to investigate why the airline would fly people into Las Vegas on a New Year's eve--knowing fully well that there would be no rooms available in Las Vegas. US Airways do not have enough officials to answer questions or talk with frustrated and upset passengers. Most are ignored and some are rudely turned off by the scarce officials who have no patience to deal with the stranded and upset passengers. Only when someone starts yelling do they come forward to pacify the passengers. Many children, single lady travelers and older women were seen crying--as some have no idea where to go. Las Vegas can be an intimidating place for people who have no travel experience or who are extremely concerned about their personal safety and security.

It has been amazing that the press or media has not picked on any of these events in the past two weeks. Some travelers were seen taking pictures and also called the press but the press has been silent or it does not even bother as this is of no interest to them. Flights are canceled due to flight crew issues - pilots refusing to fly past their union agreed contract timings. Who is the loser? The traveling public. On any given night, you can witness hundreds of tired, hungry, frustrated and agitated travelers lined up by the US Airways ticket counter - mostly after 12 midnight, seeking next day connections to their homes or onward to business destinations. US Airways staff claims that this will be over once the holidays season ends. Talking to some of the agents, I was informed that this is almost a permanent feature for the past 2 years!

Perhaps - it would be a good deed to report something that will help bring attention to the problems of the passengers stuck in Las Vegas against their wishes or for their poor judgment in choosing a third rate carrier who has no compunction to screw their own passengers. Cost - emotional, physical and monetary cost due to delay/canceled flights due to no fault of the passengers but from the mismanagement of the Airlines.

Here is the problem - the gate agent did NOT turn the ring into the Charlotte lost & found. The supervisor of the gate agents for the B concourse at the Charlotte airport, Gary Henderson, says that none of his gate agents had the ring. He says he is waiting to hear back from the folks who manage the flight crew. It has come down to a he said/ she said situation between the gate agents vs. the flight crew. At the end of the day, how can a US Airways employee steal my husband's wedding ring, and not suffer any consequences? Worse than that, no one at US Airways has even offered to take ownership of the situation to try to resolve it - I have been bounced around from one department to another, and asked many times to call a different number. Now that almost a month has gone by, I realize that the chances of finding my husband's wedding ring are virutally nil. Is there anything that your organization can to do help? Thank you.

The laptop was not a PERSONAL electronic device. It belongs to the US Government. I have not yet learned if I will be held accountable financially. If so, the cost of the laptop alone is just over $3,500.00. That doesn't include the cost of the case nor the accessory items inside the case. I can understand if the airlines want to limit their liability for damages, but they cannot even return the property for which they checked and gave me a claim ticket for. I was not concerned about damage as this was a very heavy and ruggedized laptop (Panasonic Toughbook CF-29E). Additionally, the American Airlines folks at GRK took the Laptop from me without explaining the airline's policy about such equipment, and they never handed my the boarding pass envelope (where I later learned their policy was written--inside where you'd have to tear the envelope apart to read it) until after they had tagged my baggage and taken it away.

Ticket was issued, on Dec 17 for a trip to Sao Paulo, Brazil early May 08. Within no more than 30m' of ticketing as usual I called the Executive Platinum to request an uprade using the VIP certificates we executive platinum members get a certain number in an annual basis.

When I requested the upgrade I was told that the fare I purchased my ticket was not valid for this type of upgrades and I had to pay an other $150 to be in the stand-by list as next services was not available at this point. I was boarding from JFK to Sao Paulo, was upset of course, did not know what to do and asked agent if I could cancel ticket and she said yes.

Tried to use credit for a different trip later on and AA wants to charge me $150 for changing the reservation. They claim their system states clearly that it was a non refundable fare.

On the other hand their system DO NOT say that a given fare is not eligible for upgrades and neither the agent told me when ticketing. I did not ask as I told for grant they all were. Never had this problem before.

To make a story short... my original reservation is cancelled and so the ticket, I still want to take that trip but now I have to pay $150 on fees to use, even in the original flights I had those reservation.

My mistake in using a system that mislead us in having a reservation ticketed... then later we find out that we cannot use it as we were supposed to and for that you have to pay $150 more.

2 days lost wages, $1100.00 for a one way flight with another airline so he could get to his destination, and $200.00 for rental car and gas to get home from Phoenix where he was stranded by the airline.

While waiting for my flight to board, I decided I'd buy him the two items he kept looking at as we strolled through Bridgetown; a bottle of Johnny Walker Green Label and a Patron Tequila. For myself, I purchased a bottle of Lancome Benghal perfume (smells lovely and exotic.. too bad I wont be smelling that way). I had no problem buying these items. The folks at the shops were terrific and professional. The problem is that I never received them. The idiots at American lost my packages and they are no where to be found.

When I finally arrived at JFK, the luggage was delayed to mechanical errors and the airplane had to be offloaded manually and delivered to the carousel. After waiting for one hour and ten minutes, I finally received my luggage. But to my dismay and utter disgust, I did not receive my gift boxes. The TSA and AA thieves had the perfect opportunity to steal to their hearts content.

After walking empty handed through customs, I went over to the AA Baggage Claims desk, where I was treated like it was my fault my package was lost. She took my claims tickets, entered the information in the computer incorrectly. She hands me a number to call to check on the status of my packages. I leave mad, tired, and cheated. I come home and burst into tears over not having my honey back here with me and not having my boxes.

I have been calling like a mad woman since. And with every phone call, I become further enraged at how American treats its customers as if it their fault that their luggage/packages have disappeared. And they have gall to have this attitude of zero concern. My first AA phone call ended with letting the rep meet Mr. ********. The second woman was more helpful. At least she tried to answer my questions and put out a flag message to JFK to search there for my stuff. The calls got more frustrating with the third, fourth and so on reps. Clearly, you can see where this story is headed.

On Tuesday, September 18th , I am told by AA that one box will be delivered to me. I get that box, which contains gifts for my sisters. I called on Tuesday evening to check the status of the second box, and I am told the box is at the airport. Yippee!! I haul backside to the airport to get my stuff. The lord has listened to me. I get there and my second box is not there. I am ******, tired and defeated.

The only bright spot I have had so far with this fiasco is finding two reps at the airport who tried desperately to help me locate the missing box. One rep said she will put in the reimbursement request herself instead of me having to deal with the AA Texas Team I burst into tears over the whole situation and she tried to reassure me. One rep, Nanette, asked me describe the woman and man on duty Sunday night. She then shook her head, replied that she knew exactly whom I was talking about and then her face got tight. I guess she has had problems with those two jokers before. Thank you Nanette W. and Chris C. for your attempts at helping me.

Today, Thursday, September 20th, *******Airlines produced the straw that finally broke the camel's back. An AA representative called me and left a message asking about the status of my claim. Hey shouldn't I be the one calling asking them about the status of my claim? Anyway, I call back and the idiot that picks up asks me why I am calling. Hello dummy, you called me asking for information.

She then tells me that she is going to send me a claims form because it has been five days and the package has not been located, and that it takes 6 to 10 weeks to process and then an additional three months to declare a settlement (if applicable) ***!! do the people who run AA live in the stone ages. Why can't the information be submitted over the phone or via the internet. Again I received no answer to my questions. She read from her script over and over repeating the same foolishness. I get very angry (lately that is my only emotion) and give her the business. I ask to speak to a supervisor and she claims she is the supervisor( I smell bs) and tries to give the boo hoo sob story that she understands. I then tell her "No. I don't think you understand". I then become belligerent and irate and she transfers me to the next idiot at the Texas claims center.

Representative numero dos then gives me same old run around; she tells me the same crap about waiting for processing and declaration of a claim and that I can't speak to a manager. I fall deeper into the belligerent abyss and tell her to go where the sun don't shine and hang up. My day was throughly ruined after that series of phone calls.

It has been five days and I only have one box and the other is MIA. I have no hopes on getting that second box back andit makes me sick and depressed at the same time. I am empty handed and out some hard earned money. Some bastard is enjoying my honey's fine aged whisky and his tequila.**** the ******* is probabaly smelling all pretty too with my perfume. American Airlines claims the reason why I didn't get my boxes was because the tags had fell off and they did not leave Barbados with me on Sunday afternoon.

Now let's go to the meal... OH MY GOD!!! it was horrible. I did not want to eat once I noticed the filth in front of my seat. No one had bother to clean the airplane in first class. If first class was filthy, what was economy class like? This trip was akin to riding on a filthy greyhound bus. I did not want to touch anything. American airlines should be ashamed of their behavior, negligence of hygiene and federal and state health guidelines and lack of concern for health and wellbeing of the traveler.

I could have gotten a cheaper ticket if I wanted a one-stop flight. I paid more for my tickets because I wanted the non-stop flight. I spent 3 hours trying to find out what happened, talking with first the agent and then her supervisor, and trying to file a complaint. I'm emotionally stressed out when I should be looking forward to my vacation. The offer to refund my ticket was pretty sarcastic given the fact that I'm going home for Christmas tomorrow.

I made the claims, filled out all the forms. And I felt a little better knowing that we would be able to receive something towards the camera. After a couple of weeks, today, I received a letter telling me that their sorry but they cannot help us. The paper said liability of loss, delay, or damage to baggage and a list of the things they do not cover. Which seems to be everything under the sun. They said sorry and maybe I could contact personal property insurer to see if they have coverage for the camera. Why should I? They should pay for the problem they caused. I find this all very upsetting that one of their employees took something out of my bag. How do they hire people like this? I had a lot of personal things and video on that camera. That paper said lost, damage, or delayed. The last time I checked someone stealing was not any of those. I should get something towards the camera that I HAD TO REPLACE FOR THIS PROBLEM!

HOWEVER, we do not understand why the airline did not even bother to inform us prior to our flight home that our three tickets (plus a lap infant) home were completely nullified. We even received a phone message from AA that morning that our flight was on time. AA had the contact information for both my husband and I but never bothered to check with us before leaving us with two young children stranded at an airport. That morning, we arrived at the airport at 11:30 am to check-in for our 1:40 pm flight that never was going to take us back home. While I was on the phone with AA at the airport, my husband and children stood in the international? check-in and ticketing line at the airport for over an hour and never made it to the front of the line because there was no other lines to discuss ticketing. Prior to this, NONE of the agents behind or walking around the self-service check-in desks was willing to help us. I finally called on the phone an AA agent who said that they had no record of the phone conversation or transaction, but she was able to sell us one-way tickets home for a flight 6 hours later that day --- each one-way ticket would cost the same amount as the entire three-legged trip.

We declined and bought tickets for cheaper on Frontier Airline for which we want to be reimbursed for the full amount of $997.47 ($324.99 per ticket X 3 tickets plus $22.50 fee). At 2 am the following day, we finally arrived at our home exhausted from 16 hours of traveling across just the United States. We could have made it Southeast Asia in the same amount of time. We have written three letters now to AA Customer Relations. The last was sent out this morning. Their responses have accused us of lying and making up this entire story as well as that they had to recover their costs by reselling our tickets. We are not sure what costs they are talking about since we already paid for our tickets.

While I appreciate the airline has met its legal obligation, this seems an inadequate and cold hearted way to deal with a young girl traveling alone. It also seems to me the food voucher should have been enough to cover a reasonable meal, not just $5. Needless to say I am very upset with US Airways and while I probably realistically can't expect much better from any other airline, I will try and avoid them in future. Similarly I feel their representative could have been more attentive and sympathetic in dealing with a very upset young girl. Simply for her attitude and insensitivity, I feel this particular employee merits disciplinary action.

I reached New Yor 4:00 am. I was supposed to be picked by a friend and taken to a hospital interview by 8:00 am. Anyway, when I reached New York, they did not ship my luggage. They said they had been left in Chicago. Unfortunately my suit for the interview was also in one of those bags. I told them to keep my luggage in Chicago and give them to British Airways since I was leaving the next day from Chicago. When I went to Chicago, they sent my luggage to New York. Then they told me they will send it to Dubai on the next BA flight. When I reached Dubai, they had not sent my luggage there. When I reached Kabul and called American Airlines, they told me my luggage was given to Continental which would take it to India and then from there Indian Airlines would deliver them to me in Kabul on 12/14. Since then a number of Indian Airline flights came to Kabul but they have no info about my luggage. It was a terrible feeling to talk to my little daughters and nieces who are constantly asking me about their lightening shoes, clothes, and toys that I bought them in the US. It is a terrible time to lose kid's gifts. It's Muslim Eid coming in two days here and Christmas is the following week. In addition to these, I lost valuable gifts and medicine that I was bringing for patients here.

I've lost $206.00.

I am out the cost of the rental car. If they had cancelled the flight earlier, I could have been home before 1 am .

They also commented: We pledge to learn from our oversights so as to better serve our customers. Please travel with us again soon. We welcome all customer feedback. The next time you feel something deserves our attention, please email us via AA.com at www.aa.com/customerrelations. We'll receive your comments without delay and be back to you as soon as possible.

US AIrways could not fly me to Boston on time. No weather issues but mechanical issues on 1 plane. It took US Air 6 hours to get me there. As a result, I missed my connection to AMS. Had to sleep in a hotel that night costing me $108 plus other expenses phoning around. Had to spend 3 hours looking for a ticket that night and then book it. Had to buy a NEW $3000 ticket from Continental Airlines to fly next morning. I also missed my original flight from AMS to Beijing due to US Airways problems.

I told them the reason I booked the direct flight was due to my wife having a scheduled surgery, and I did not want to deal with changing planes, wheel chairs, etc. My wife is really upset, and now I have to consider taking a financial loss if I cancel. Unacceptable.