Airfare.com Reviews

0 stars. This company is definitely a scam. Worst day of my life yesterday. Booked my flight April 3 and was supposed to leave May 9 at 6:06 AM. Get to the airport. Try to check in to the kiosk only for it to say there’s no reservation under this name. Go and talk to the reps at JetBlue. they ask me for my ID. They too say there’s no reservation so now I have no flight to go and see and be with my daughter for Mother’s Day or state of my life. Only for them to tell me that they sent. A cancellation two days prior, which was a lie. Never received a cancellation 'cause I would’ve had time to book another flight. They sent the cancellation May 9 at 11 AM when I was at the airport since 4:23 AM.

An absolute scam. I inadvertently put my wife’s maiden name on an American Airlines plane ticket and did not notice until we printed the boarding pass. Googled American Airlines to get the phone number and stupidly dialed the first sponsored ad that said American Airlines. Got Airfare.com. Spoke with Jameson who said they would have to rebook the ticket to change the name and charged my credit card $600. He said that American Airlines would be sending me a confirmation number later in the day. Never got it so called American Airlines. They said the only thing they did was split her off the original ticket with a new record locator still under her maiden name. Also, telling me name changes are free. After hours on the with Orbitz and American (it was around Christmas) they changed the name free of charge. Fortunately, Discover credited our account for nonreceipt of services.

This OTA charged $1700 cancellation fees on a $4300 family trip to the UK that had to be cancelled because of mandatory COVID-19 quarantine requirements by the UK government, EVEN THOUGH Delta had cancelled the flights, and Delta were not charging any fees. This travel agent did. I would STRONGLY recommend you do NOT use them.

Booked tickets in December for flights to London in May. Due to the Scam-demic of Covid our flights were cancelled. We talked to the airlines repeatedly and they would have gladly refunded our $ except we used Airfare as our 3rd party. BIG MISTAKE We have repeatedly called Airfare and explained to them the airline has cancelled our flights and we always got the same guy (hmmm) and the same answer... "the airline has it blocked." BS!! Save yourself some time and MONEY... NEVER EVER use these people. They are thieves and Scammers!!!

I booked a flight for $485. Got booking confirmation. Day before flight I still did not get any ticket. I called to the phone provided, no answer. I checked website with my my confirmation number and found booking was canceled. I had to get another booking at another travel agency for the same flight. Later AIRFARE.COM did not refund me, no apologies and pretended they sent me eticket. I tried to contact, presented them screenshots and screen printouts of my canceled booking. No reaction. I tried to find their legal address and service agent, they refused to provide it. The address they are using in Washington DC is not legal address for serving and name AIRFARE.COM is not a name of any legal entity. So they are trying to hide in order they cannot be sued. If anyone may help me to find how to sue - name and address of agent for service please email at **. Thank you.

We searched on Kayak for a flight to London back in January. In the filters we specified direct flights only and 1 bag included. We got redirected to Airfare.com and made the purchase. The same way, a guy from Airfare called us saying our payment didn't go thru and we needed to do it over the phone. Before going any further we checked and no money was missing from our account, so we made the purchase over the phone. We got an e-mail the next day with all the info, it was a Sunday and we didn't read it all. Next day, we read the e-mail again and our luggage was not included, so we called Airfare. They said they couldn't do anything and I couldn't cancel anymore since the 24 hrs. grace period expired Sunday. In a few words, the flight is costing us $120 dollars more per person with them than the airline. Stay away from them!

Found my flight through Skyscanner.com and was routed to Airfare, where I booked the trip. About a week later I noticed a typo on one of the passenger's names (my fault), so I tried contacting Airfare to have this fixed. It was near impossible to get ahold of anyone, and it took a whole month of calling and calling before one of their bumbling representatives even began to lead me through the process of adjusting the reservation. Finally I got some long-winded explanation about how they would have to *cancel* the original ticket, re-purchase it under the correct name, and charge me for the price difference + change fees. Ridiculous. I even tried calling the airlines directly about this, but since Airfare purchased the tickets, they have total control over the reservation.

I booked my ticket through kayak that routed me to Airfare.com. They changed my itinerary saying the new flight was the only one available and it was the airline's fault. (I called the airline and they didn’t change any flights or anything). Airfare made me sign an agreement to the changed itinerary. I signed cuz I needed to be on a flight. Better later than not at all. But after I talked to the airline to get my original flight back, airfare wouldn’t do it unless I paid a change fee. Every single employee at airfare and supervisor is RUDE beyond measure!! They raised their voices, insulted me, hung up on me.

I booked tickets for international travel on Kayak and which directed me to Airfare.com. Booking went smooth, problem started when airline canceled my flight day before travel date. So I called Airfare.com since my ticket had their contact all over my ticket. They said - they will raise cancellation request and I will get refund in 3 - 4 weeks. After 3 weeks I called them to check about the refund. They said my ticket was used (not sure what is that about) - they cannot do anything and need to contact airlines. Now I started the process from the beginning, I think my lost my money here.

Horrible customer service if you are having any problems with your fight date, or you had to cancel for any issue. You will not get anywhere with the customer service they provide. They don't even want to listen to you, they just want you to listen and do as they say. Only requesting a change in date and I got hit with hidden fees and over priced tickets from the same airline that I was traveling on. I agree to the change in flight fees but other hidden and outrageous additional cost is not fair to anyone. Hopefully people don't have to go with the same issue. Safely call the airline and book directly or on their websites.