Airfare.com Reviews

DO NOT BOOK WITH THIS COMPANY*** I REPEAT...DO NOT BOOK WITH AIRFARE.COM. This is a very sketchy company! Look at the reviews from others. Most of us are all saying the same thing. Either they tried to make us pay more than the advertised price and/or they cancelled the flight. For me, they did both! One email from them to me: "Your information is already shared to the airlines. As informed over the call already before 10 days prior to your departure date you will be getting the details from the airline. As this is a discounted deal so airline cannot assist you directly for now. The booking number is already mention over this email (Z8RG5T). We are authorized to assist you until airline finishes working on for your reservation." (Check out the grammar and punctuation errors!)

0 stars. This company is definitely a scam. Worst day of my life yesterday. Booked my flight April 3 and was supposed to leave May 9 at 6:06 AM. Get to the airport. Try to check in to the kiosk only for it to say there’s no reservation under this name. Go and talk to the reps at JetBlue. they ask me for my ID. They too say there’s no reservation so now I have no flight to go and see and be with my daughter for Mother’s Day or state of my life. Only for them to tell me that they sent. A cancellation two days prior, which was a lie. Never received a cancellation 'cause I would’ve had time to book another flight. They sent the cancellation May 9 at 11 AM when I was at the airport since 4:23 AM.

An absolute scam. I inadvertently put my wife’s maiden name on an American Airlines plane ticket and did not notice until we printed the boarding pass. Googled American Airlines to get the phone number and stupidly dialed the first sponsored ad that said American Airlines. Got Airfare.com. Spoke with Jameson who said they would have to rebook the ticket to change the name and charged my credit card $600. He said that American Airlines would be sending me a confirmation number later in the day. Never got it so called American Airlines. They said the only thing they did was split her off the original ticket with a new record locator still under her maiden name. Also, telling me name changes are free. After hours on the with Orbitz and American (it was around Christmas) they changed the name free of charge. Fortunately, Discover credited our account for nonreceipt of services.

This OTA charged $1700 cancellation fees on a $4300 family trip to the UK that had to be cancelled because of mandatory COVID-19 quarantine requirements by the UK government, EVEN THOUGH Delta had cancelled the flights, and Delta were not charging any fees. This travel agent did. I would STRONGLY recommend you do NOT use them.

Booked tickets in December for flights to London in May. Due to the Scam-demic of Covid our flights were cancelled. We talked to the airlines repeatedly and they would have gladly refunded our $ except we used Airfare as our 3rd party. BIG MISTAKE We have repeatedly called Airfare and explained to them the airline has cancelled our flights and we always got the same guy (hmmm) and the same answer... "the airline has it blocked." BS!! Save yourself some time and MONEY... NEVER EVER use these people. They are thieves and Scammers!!!

I booked a flight for $485. Got booking confirmation. Day before flight I still did not get any ticket. I called to the phone provided, no answer. I checked website with my my confirmation number and found booking was canceled. I had to get another booking at another travel agency for the same flight. Later AIRFARE.COM did not refund me, no apologies and pretended they sent me eticket. I tried to contact, presented them screenshots and screen printouts of my canceled booking. No reaction. I tried to find their legal address and service agent, they refused to provide it. The address they are using in Washington DC is not legal address for serving and name AIRFARE.COM is not a name of any legal entity. So they are trying to hide in order they cannot be sued. If anyone may help me to find how to sue - name and address of agent for service please email at **. Thank you.

We searched on Kayak for a flight to London back in January. In the filters we specified direct flights only and 1 bag included. We got redirected to Airfare.com and made the purchase. The same way, a guy from Airfare called us saying our payment didn't go thru and we needed to do it over the phone. Before going any further we checked and no money was missing from our account, so we made the purchase over the phone. We got an e-mail the next day with all the info, it was a Sunday and we didn't read it all. Next day, we read the e-mail again and our luggage was not included, so we called Airfare. They said they couldn't do anything and I couldn't cancel anymore since the 24 hrs. grace period expired Sunday. In a few words, the flight is costing us $120 dollars more per person with them than the airline. Stay away from them!

Found my flight through Skyscanner.com and was routed to Airfare, where I booked the trip. About a week later I noticed a typo on one of the passenger's names (my fault), so I tried contacting Airfare to have this fixed. It was near impossible to get ahold of anyone, and it took a whole month of calling and calling before one of their bumbling representatives even began to lead me through the process of adjusting the reservation. Finally I got some long-winded explanation about how they would have to *cancel* the original ticket, re-purchase it under the correct name, and charge me for the price difference + change fees. Ridiculous. I even tried calling the airlines directly about this, but since Airfare purchased the tickets, they have total control over the reservation.

I booked my ticket through kayak that routed me to Airfare.com. They changed my itinerary saying the new flight was the only one available and it was the airline's fault. (I called the airline and they didn’t change any flights or anything). Airfare made me sign an agreement to the changed itinerary. I signed cuz I needed to be on a flight. Better later than not at all. But after I talked to the airline to get my original flight back, airfare wouldn’t do it unless I paid a change fee. Every single employee at airfare and supervisor is RUDE beyond measure!! They raised their voices, insulted me, hung up on me.

I booked tickets for international travel on Kayak and which directed me to Airfare.com. Booking went smooth, problem started when airline canceled my flight day before travel date. So I called Airfare.com since my ticket had their contact all over my ticket. They said - they will raise cancellation request and I will get refund in 3 - 4 weeks. After 3 weeks I called them to check about the refund. They said my ticket was used (not sure what is that about) - they cannot do anything and need to contact airlines. Now I started the process from the beginning, I think my lost my money here.

Horrible customer service if you are having any problems with your fight date, or you had to cancel for any issue. You will not get anywhere with the customer service they provide. They don't even want to listen to you, they just want you to listen and do as they say. Only requesting a change in date and I got hit with hidden fees and over priced tickets from the same airline that I was traveling on. I agree to the change in flight fees but other hidden and outrageous additional cost is not fair to anyone. Hopefully people don't have to go with the same issue. Safely call the airline and book directly or on their websites.

I booked airline tickets for 7 people to Rome round trip and got a great price! I read the reviews after I did and some of them scared me so much we wanted to cancel. I thought I had 24 hours to do so and that’s true, but you need to really read the fine print. There is a cancellation charge after 4 hours. I called and spoke to Severin who said to email him to cancel And there’d be a charge. Of course I gave him a hard time but I didn’t read the fine print. I asked about seat assignments and he said the airline would do that just contact them. So I called Alitalia and Delta who confirmed our flights. They were wonderful about giving us seat assignments and they both said that Airfare.com is legit. I called Severin back and apologized for giving him a hard time and that I wasn’t cancelling. He was very gracious. I give them an excellent customer service rating! Don’t believe all the bad stuff you read!

I trusted Kayak.com and didn't do my research on this company before booking my flight. Now I am paying for it. The 24 hour line has a really long wait and their customer service is terrible. The call center is located overseas, and the agents are SUPER RUDE. I have never experienced such horrible customer service experience. I was practically LECTURED for having to change my plans and the man on the other line asked why I am waiting until the last minute. What kind of customer service experience is this? DO NOT book with Airfare.com. They are terrible! I didn't even realize I was going through another agency other than Kayak when I booked my flight. If there is a way I want to petition Kayak to remove them from the site. Who is with me?

"If you find lower rates on any other website, let us know within 24 hours after you booked on Airfare, and we will refund the difference. Our goal is to provide you with the lowest possible price." This is what their ad reads. I talked to the agent at Airfare.com requesting the refund the price difference for the same route and dates of my international round trip I found at a lower price at cheapfareguru.com, about 2 hrs after I purchased my ticket with this business.

I hope NO ONE ever buys from this company again! I am so shocked that Kayak uses them on their website. They are extremely rude and unhelpful, and will charge you multiple times and tell you that there is nothing they can do to fix it. I'm out of so much money, and I have rent and bills due this month. I'm going to dispute with my credit card company and see if that works. They booked my tickets without choosing seats, and I fought them on that. Airfare said that the main airline would have to chose the seats, but when I called the main airline they said because it was booked through a third party, and they couldn't choose the seats for me. Airfare should have! So now, I can't cancel my tickets and get a refund or else it would cost extra money to cancel and now on top of all that I don't even know where I'm going to sit on a 12 hr flight both ways!!