Online since 1996, Airfare.com offers cheap flights and cheap hotels reservations. Airfare.com offers specially negotiated, deeply discounted airline tickets up to 70% off.
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This OTA charged $1700 cancellation fees on a $4300 family trip to the UK that had to be cancelled because of mandatory COVID-19 quarantine requirements by the UK government, EVEN THOUGH Delta had cancelled the flights, and Delta were not charging any fees. This travel agent did. I would STRONGLY recommend you do NOT use them.
Booked tickets in December for flights to London in May. Due to the Scam-demic of Covid our flights were cancelled. We talked to the airlines repeatedly and they would have gladly refunded our $ except we used Airfare as our 3rd party. BIG MISTAKE We have repeatedly called Airfare and explained to them the airline has cancelled our flights and we always got the same guy (hmmm) and the same answer... "the airline has it blocked." BS!! Save yourself some time and MONEY... NEVER EVER use these people. They are thieves and Scammers!!!
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I booked a flight for $485. Got booking confirmation. Day before flight I still did not get any ticket. I called to the phone provided, no answer. I checked website with my my confirmation number and found booking was canceled. I had to get another booking at another travel agency for the same flight. Later AIRFARE.COM did not refund me, no apologies and pretended they sent me eticket. I tried to contact, presented them screenshots and screen printouts of my canceled booking. No reaction. I tried to find their legal address and service agent, they refused to provide it. The address they are using in Washington DC is not legal address for serving and name AIRFARE.COM is not a name of any legal entity. So they are trying to hide in order they cannot be sued. If anyone may help me to find how to sue - name and address of agent for service please email at **. Thank you.
We searched on Kayak for a flight to London back in January. In the filters we specified direct flights only and 1 bag included. We got redirected to Airfare.com and made the purchase. The same way, a guy from Airfare called us saying our payment didn't go thru and we needed to do it over the phone. Before going any further we checked and no money was missing from our account, so we made the purchase over the phone. We got an e-mail the next day with all the info, it was a Sunday and we didn't read it all. Next day, we read the e-mail again and our luggage was not included, so we called Airfare. They said they couldn't do anything and I couldn't cancel anymore since the 24 hrs. grace period expired Sunday. In a few words, the flight is costing us $120 dollars more per person with them than the airline. Stay away from them!
Found my flight through Skyscanner.com and was routed to Airfare, where I booked the trip. About a week later I noticed a typo on one of the passenger's names (my fault), so I tried contacting Airfare to have this fixed. It was near impossible to get ahold of anyone, and it took a whole month of calling and calling before one of their bumbling representatives even began to lead me through the process of adjusting the reservation. Finally I got some long-winded explanation about how they would have to *cancel* the original ticket, re-purchase it under the correct name, and charge me for the price difference + change fees. Ridiculous. I even tried calling the airlines directly about this, but since Airfare purchased the tickets, they have total control over the reservation.
Normally I have no problem booking flights through third parties like Airfare, but I've learned now that they offer 0 insurance for any reservation troubleshooting. I realize now that this would not have blown into the issue that it's become had I booked the flight through a credible travel agent or with the airline directly. Avoid Airfare.com!!
I booked my ticket through kayak that routed me to Airfare.com. They changed my itinerary saying the new flight was the only one available and it was the airline's fault. (I called the airline and they didn’t change any flights or anything). Airfare made me sign an agreement to the changed itinerary. I signed cuz I needed to be on a flight. Better later than not at all. But after I talked to the airline to get my original flight back, airfare wouldn’t do it unless I paid a change fee. Every single employee at airfare and supervisor is RUDE beyond measure!! They raised their voices, insulted me, hung up on me.
Seriously, DONT BOOK WITH AIRFARE!!! You’ll have a terrible terrible experience!!! Use any other agency or site but them. Trust me on this!!! This wasn’t just one or two calls. This happened in all dozens of my calls to them in a 5 month span. I wish I could give zero stars cuz there’s nothing good about them. They should go out of business.
I booked tickets for international travel on Kayak and which directed me to Airfare.com. Booking went smooth, problem started when airline canceled my flight day before travel date. So I called Airfare.com since my ticket had their contact all over my ticket. They said - they will raise cancellation request and I will get refund in 3 - 4 weeks. After 3 weeks I called them to check about the refund. They said my ticket was used (not sure what is that about) - they cannot do anything and need to contact airlines. Now I started the process from the beginning, I think my lost my money here.
Horrible customer service if you are having any problems with your fight date, or you had to cancel for any issue. You will not get anywhere with the customer service they provide. They don't even want to listen to you, they just want you to listen and do as they say. Only requesting a change in date and I got hit with hidden fees and over priced tickets from the same airline that I was traveling on. I agree to the change in flight fees but other hidden and outrageous additional cost is not fair to anyone. Hopefully people don't have to go with the same issue. Safely call the airline and book directly or on their websites.
I booked airline tickets for 7 people to Rome round trip and got a great price! I read the reviews after I did and some of them scared me so much we wanted to cancel. I thought I had 24 hours to do so and that’s true, but you need to really read the fine print. There is a cancellation charge after 4 hours. I called and spoke to Severin who said to email him to cancel And there’d be a charge. Of course I gave him a hard time but I didn’t read the fine print. I asked about seat assignments and he said the airline would do that just contact them. So I called Alitalia and Delta who confirmed our flights. They were wonderful about giving us seat assignments and they both said that Airfare.com is legit. I called Severin back and apologized for giving him a hard time and that I wasn’t cancelling. He was very gracious. I give them an excellent customer service rating! Don’t believe all the bad stuff you read!
"If you find lower rates on any other website, let us know within 24 hours after you booked on Airfare, and we will refund the difference. Our goal is to provide you with the lowest possible price." This is what their ad reads. I talked to the agent at Airfare.com requesting the refund the price difference for the same route and dates of my international round trip I found at a lower price at cheapfareguru.com, about 2 hrs after I purchased my ticket with this business.
However I was told by the agent that airfare.com website does not offer the refund on the price difference in contrary to the advertisement as posted on their website, and he cannot check the lower rates on any other websites so refund is not possible. Also, I was told that I have to make a new reservation with the cheaper airfare agency, and come back to cancel my reservation with them. I had waited to get connected to the agent more than 2 hrs altogether after I did what he told me. I finally got the fully amount refunded by another agent who seems courteous than the previous one. BTW I had to courteously asked the first agent to not raise his voice.
I just did not want to go through the whole refund/repurchase process, so simply asked for the refund on the difference only. But the first agent is the one who persistently and rudely told me to buy the cheaper tickets and come back to get my tickets with them refunded. I am not affiliated with cheapfareguru.com whatsoever. But, their agent was nicer, and their purchase-processing website system was better. They even texted me for the verification of the ticket purchase on top of emailing me few times.
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