This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,213,724 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I was traveling last weekend to visit family for a surprise party in Toms River, N.J. I had booked by Airbnb a couple of weeks before and all was well UNTIL I arrived and could not get the host to respond to me with the code to get in. I drove 8 hours with 2 kids, and a dog by myself and it was 2 hours past the 2pm check in time. I was there at 4:15 pm and texted and called the host. Finally I called the help center at Airbnb and had them try to call her and text her as well. The voicemail on the hosts phone was VERY inappropriate and rude. The Airbnb "ambassador" agreed with me as well. I was on the phone with Airbnb for two hours before I finally got a response from the host to get into the home. I went to unlock the lock box, and here was a house full of people.
Apparently, there are two homes on the listing and the one I thought I had booked, was already booked for the weekend. They moved me to the house behind the house I was supposed to be in. I can only tell you that the lock box was very difficult to get open, the guests that were in the other house, said they had the same issues. After walking over Amazon packages everywhere, to try and open the door, we finally got into the home. Exhausted and ready to get the car unpacked, I go back outside and head to the car to get my belongings. I open the door to the Airbnb to SIX yes, I said 6 police cars and 9 officers. Apparently, the neighbor called and told them there was a domestic dispute going on there.?? Perplexed and confused I explained to the officers the whole deal of the situation.
They had explained to me they had been called to this location several times that day earlier to get guests out and for the same reason, "domestic dispute" - They took my phone number and license number, apologized and left. At this point I am concerned about my safety and children's safety, so I decided best to leave this bad situation. I immediately called Airbnb to tell them all about the police showing up, that my kids were frightened and at this point we did not feel safe there anymore. They had me on the phone talking to another 4 "ambassadors" that night and told me they would have someone call me back. They never did. They basically let me figure this all out on my own. Not only was this an issue, but the host called and berated me for calling me Airbnb and told me the police were a joke... I was just really in shock.
The next day I called Airbnb and asked why no one ever got back to me, and why I am having to go through this issue. Please just refund me so I can pay for the hotel I am now in. They told me I would have to produce records of the incident. Which now on a Saturday would not be available. Not until Monday would this be available. I spoke to several more ambassadors - and now they had me text pictures of the messages the host sent to me, as well as the phone records of her calling me.
Needless to say, it is now a week and a half into this whole thing. I keep getting messages in my inbox. That now, THEY ARE NOT REFUNDING ME AND THE HOST HAS VIDEOS OF ME AND THAT I WAS DISRUPTIVE. I have called and asked for the video proof it was me. Thay they had guests prior to me who would not leave according to the police, and I wanted video proof that I was the person they are telling them. They refuse to check. I told them to check my photo on my app with them, which I have. I am waiting for the police reports which I keep telling them I am getting, and they refuse to hear me. "They have made their decision". I have been using Airbnb for years. Stayed a lot places. This just feels like such a slap in the face to me. I keep calling asking to talk to someone else who will listen to me and my side. I guess: TBC!
Had my booking in place since late Jan/early Feb, jumped thru all the host's hoops re information needed. 24hrs before booking, which was made for a medical appt that I was driving 450kms for, host canceled. AirBnb promised to help me find something else but there was nothing comparable available, which I already knew. The property I booked was the last suitable one available when I booked. I don't think it's fair that that can happen & customers, who've booked in good faith with so called Super Hosts, can be left less 24hrs before and nowhere to stay. Now I have to leave at 2am to make appt & find parking on time for appt, and drive home in the same day. And the Super Host keeps selling & Airbnb keeps making money.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I came to an apartment that was super dirty, smoking smell, and some things are broken. No toilet paper, no towels, nothing. The bed was very dirty as well and the host didn't answer. It took Airbnb lots of time to respond and eventually after several days, they offered us 30% off from the first day which is about 15$. They told us that this is the maximum they are allowed to do. It is ridiculous that this is what they can do in such a horrible case.
I recently booked a property with them for a two night trip and upon arrival we noticed that the place was not as described. The entrance was in the alley where there were no lights, three huge trash cans next to the door, and a big sign that stated it was infested with rats, while rats are running around in front of the door. When we contacted the host he replied by saying “It’s Chicago and we have rats”. All of this should have been in the description but it wasn’t and how convenient was it that they did not offer pictures of the outside of the location, it was to mislead us. I asked for a full refund and neither Airbnb or the host Seven Properties refuse to give a refund. Will not be booking with either company and I hope you don’t either.
I was hosting 2 guests for two months in our vacation rental thru Airbnb. Additional guests showed up thereby incurring an additional per person, per night charge that we brought to the guest. They reached out to customer support at Airbnb and we resolved the issue. Two days later Airbnb emailed the guests that they had to leave the rental immediately (3 weeks early) without a reason. But we told the guest to stay. Airbnb then discontinued us as a Host. When we contacted Airbnb several times they gave us numerous reasons and would contact us within 24 hours. They never did. TERRIBLY, AWFUL COMPANY with lying deceiving
I'm going to a convention in Covington GA in 3 weeks. We booked our Airbnb in October and somehow 3 weeks before we go.... we get an email saying, "I'm sorry for the unseen circumstances. We have to cancel your reservation"! All the hotels are booked out because of this convention! And before our Airbnb canceled. There was about maybe 5-10 other people saying their Airbnbs cancelled on them! Yeah will never use Airbnb again! And I'm pretty sure a lot of people will stop eventually!
I booked a premium ocean view room for a week pricing through Airbnb and they gave me a garage facing apartment that could only be confirmed after getting there. Even with their insurance policy on misleading bookings my cases was dismissed. AIRBNB is known for their discrimination enabling practices and I’m another victim since they endorse their policies. Please look elsewhere!
We booked a home in for late March in Post Falls ID and had to cancel within two weeks of booking due to a medical emergency. When booking the reservation we clicked the box to purchase the reservation insurance premium and the total price of the booking increased. However, when we cancelled, we were only given a partial refund and were told we did NOT purchase the cancellation insurance. Seems that somehow the reservation cost per night increased over what the booking advertised and the insurance was not part of our total payment.
Additionally, when we looked at the reservation in Post Falls, the unit was now price LOWER by $25 per night than what customer service told us our nightly fee was. I never received a detailed receipt and customer service could not provide a copy of the original receipt to us so we could not prove anything. Working with customer service, we were again told we did NOT purchase the insurance but could receive a full refund IF the host agreed. She did not and so we lost a substantial amount of our reservation fee. It's not likely that we will use Airbnb again...so sad.
They don’t care about their customers, only about their hosts. They will try anything and everything to NOT refund anyone. Pretty much stealing money from customers. There are other companies out there, definitely worth trying as I will never use Airbnb again.
I recently booked and made a reservation to get away for a few days. I then received a few emails on Airbnb, mentioning that they had removed my account due to illegal and prohibited activities. They falsely accused me of doing these things. I am very confused in the situation. How dare this company assume allegations like that against me? I am in the process of speaking to a lawyer.
Airbnb author review by ConsumerAffairs Research Team
Airbnb is a marketplace for people to list or find accommodations around the world. People list their homes or apartment online, and people rent them for a listed rate and time. The company was founded in 2008 in San Francisco, California, and now Airbnb has users and listings in over 65,000 cities in more than 190 countries.
Easy to use: To find a place to stay, simply type in your visit date in the Airbnb website or mobile app. Airbnb will show you all available options for that date, and you choose this selection.
Airbnb experiences: Hosts can now list experiences on Airbnb. You can look for activities in the city where you’re staying and book hikes, cooking classes, tours and more through Airbnb.
List your home: You can list your home or apartment on Airbnb and set your own rental price. Airbnb will protect you with liability insurance up to $1 million.
Standards and trust: Airbnb works hard to make sure hosts and guests are treated with respect. Airbnb’s standards are based on five criteria: safety, security, fairness authenticity and reliability. Customer support is there to make sure you have a great experience.
Airbnb for business: Airbnb will partner with your business to provide tools and solutions to streamline business travel.
Airbnb Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.