Airbnb Reviews

I had a wonderful experience using Airbnb. The platform was easy to navigate, and I was able to find accommodations that matched my budget and travel needs. The listing details, photos, and reviews helped me make an informed decision before booking. The check-in process was smooth, and the property was clean, comfortable, and accurately described. Communication with the host was prompt and helpful, which made the entire stay even more enjoyable. What I appreciated most was the variety of options available and the convenience of managing everything through the app. Overall, Airbnb made my trip stress-free and enjoyable. I would happily use the platform again and recommend it to others looking for unique and comfortable places to stay.

I have used Airbnb for almost 2 decades and have only had to contact support two times. Both times were handled professionally and quickly. Konark from AirBnB helped me out a lot recently, even in the midst of my panic. I couldn't find a place to thank him as our 'issue' window was closed, so I came here. I can certainly understand that there are other issues out there that are not pleasant, but I would have to say that most people using this platform are having a fine time with it and the service, but don't think to leave a nice review here, hence, the low score, just going off of my own experience with it. Thank you for the help and the service.

Good app, but the pricing adds up fast. I've been using the Airbnb app for a couple of years now and it works well for the most part — browsing is smooth, the search filters are useful, and booking usually goes without a hitch. The app itself is well designed and I haven't had major technical issues. My frustration is with how the pricing is structured. You'll find a listing that looks reasonable per night, go through the whole process, and then get hit with a cleaning fee, a service fee, and sometimes local taxes that nearly double the total. It feels intentionally buried. I've started just skipping straight to the checkout page before committing to anything, which shouldn't be necessary.

They stole me $205.04 in fx change by cancelling the booking themselves and refused to apply a credit. Will never use them again.

I am extremely disappointed with Airbnb's customer service. I contacted Airbnb regarding Reservation ** because I wanted to split the remaining balance of my reservation between two credit cards. This is a common payment option offered by many large travel and hospitality companies. After spending considerable time trying to find a solution online, I contacted Airbnb Support. The representative was unable to help and eventually arranged for someone to call me back. When I received the callback, communication was very difficult, and I was ultimately told that Airbnb does not allow a reservation balance to be split between two credit cards.

I’ve used Airbnb on many occasions, but the quality of customer service and the quality of the B&Bs have gone down dramatically. I had three cancellations from the owners because they said that the Airbnb was not given them enough RSVP. I was supposed to have a five bedroom Airbnb with a pool. They didn’t want to refund my money so they set me up with a four bedroom with a pool, my family was cramped inside it was the worst experience I have ever truly had.

As a former Airbnb host, my experience with the company was deeply disappointing. What initially seemed like a platform designed to support both hosts and guests became increasingly frustrating due to inconsistent policies, poor host support, and a lack of accountability when problems arose. One of my biggest concerns was the imbalance between protecting guests and supporting hosts. When issues occurred, I often felt that Airbnb defaulted to siding with guests, even when evidence clearly supported the host's position. Communication with customer service was inconsistent, and resolutions frequently depended on which representative happened to handle the case.

Stayed at rural place that rented through Airbnb - when electrical damages were caused to my Audi from the landlord’s flooded roads, Airbnb just told me to contact her - I could only ask for $34 I paid the Airbnb host while the damages to my Audi were 100x and Airbnb was not helpful in any way. Very disappointed with Airbnb.

My experience with Airbnb's screening and approval process was disappointing. As a 100% Permanent and Total Disabled Veteran who served during Operation Desert Storm and multiple combat deployments to Iraq, I understand the importance of background checks and risk management. However, I was surprised to find that an isolated incident from many years ago appeared to outweigh decades of responsible conduct, personal growth, and professional achievement.

I traveled from North Carolina to Pennsylvania and rented a unit in Folcroft, PA where I discovered BEDBUGS and leaning bed with a broken bed frame! I messaged the owner who would not fully issue a refund; I called customer service and they would NOT fully refund my money EITHER! I sent photos of the broken bed and photos of the bedbugs! They did not offer to help me find suitable lodging under their Air Cover policy. I had to find a hotel!!! I spent 7-PLUS days being bounced around from agent to agent…and fighting with these people! The agents are like AI robots who repeat “we can only refund 20%!” In short - I feel like Air BnB STOLE my money! I paid $460.00 for the rental! They ONLY refunded $179 of the rental fees and refunded $183 for 1 night of what I paid for hotel stay. They pocketed almost $300 of my money. THIEVES!!