Airbnb Reviews

I have generally had good experiences using Airbnb, which is why I was so disappointed with how my recent case was handled by customer service. Within an hour of checking into my Airbnb, I reported extremely loud music coming from another unit. The noise was so intense that it caused items inside the apartment to vibrate. The host acknowledged my complaint and contacted the building, and the music temporarily stopped before returning later that evening. I contacted Airbnb again and was advised by a representative to document the issue, so I made audio recordings that night and again the following morning. Because the noise continued and made the property uninhabitable, I left and booked another Airbnb. What disappointed me most was not the property itself, but Airbnb’s handling of my claim.

So I do not want to go into my whole story but we arrived at our Airbnb and it was trash and not maintained.. I had to spend another thousand dollars for a hotel. Immediately contacted host and customer service for Airbnb. Host knew the house was crap and knew how to play Airbnb. Contacted customer service by phone and message …no US based customer service and not helpful. It has now taken me over a week to get a tier 2 level after I threatened legal help. After all of this they are not going to get a refund .. Had pictures and vast amounts of messages with the host… crap company.

Horrible company. July 16-20, Canadian Wildfire smoke covering the state of Michigan. Air quality ratings 500-600, hazardous. 0 is no pollution. The host refused a refund, full or partial, and would not let us reschedule either. Airbnb has a policy called Major Disruptive Events Policy which can be found on their website. This situation checks every specification needed for a refund. We're getting $300 of a very expensive reservation as Airbnb states we do not qualify. I'm now done with trying to rent through "hosts" and any middleman rental company.

I rented Palm Tree Oasis for 2 days. Donna ** is the Rent Now Owner. 9520 Seawall Blvd Condo # 213 Galveston TX 77554. Checked in turned on the Airconditioner and it made knocking noise. The sliding glass door would not lock to the balcony. Called to the number the host gave for issues, and they and they were apologetic for the problems, but no solution.

Good: Airbnb is easy to book, lots of choices, fairly streamlined.

Imagine going to work for 3 months, having a Airbnb and out of blue, hearing from your host that the house will be on sale. I am a healthcare worker (Physical therapist) working on a remote contract in a rural area. I was told by airbnb team that I should leave the house due to safety issues (Imagine having showings every day and strange people walking into my "private" room). After leaving as recommended by Airbnb staff, I requested a refund. Also a price difference from the new airbnb (was 3 times the price of the new one). Was informed that I will get everything back and got nothing. Never booking with this company again. They are evils.

We booked this Airbnb (Home in Oklahoma City Hosted by Toshi Stay) on June 19. Unfortunately, our stay was negatively affected when one couple in our group was bitten by what appeared to be bed bugs. We immediately documented the situation with photos and a video and sent everything to the property's contact person on June 20. We also requested a refund.

Don't use Airbnb. Don't use Airbnb. Their support process is absolutely ridiculous. I rented a home in Orlando for 5 nights for my grandsons with game rooms and near Disney. First night found live bugs in 2 Beds. All kinds of hair all over the 3 other beds. Boogers everywhere. Water heaters painted as if they are games in the games where my grandson almost opened the release valve. The electrical panel was inside a kid television room, and the panel would not lock. My 2-year-old grandson was able to open it and almost started messing with the panel. I have dealt with 7 different people in Airbnb and their communication is horrible. They don't care what you deal with. I'm still waiting for someone to get a hold of me. Stay away from Airbnb and Floridafunproperties...

Have spent $30,000 dollars with Airbnb and the last stay was broken pool, ants and no tv. No response from owner. Airbnb side with owner.

This company sucks at what it does. Lets people do a review on your place even though the person never stayed there and then they won’t remove the review!