Airbnb

I was traveling last weekend to visit family for a surprise party in Toms River, N.J. I had booked by Airbnb a couple of weeks before and all was well UNTIL I arrived and could not get the host to respond to me with the code to get in. I drove 8 hours with 2 kids, and a dog by myself and it was 2 hours past the 2pm check in time. I was there at 4:15 pm and texted and called the host. Finally I called the help center at Airbnb and had them try to call her and text her as well. The voicemail on the hosts phone was VERY inappropriate and rude. The Airbnb "ambassador" agreed with me as well. I was on the phone with Airbnb for two hours before I finally got a response from the host to get into the home. I went to unlock the lock box, and here was a house full of people.

Had my booking in place since late Jan/early Feb, jumped thru all the host's hoops re information needed. 24hrs before booking, which was made for a medical appt that I was driving 450kms for, host canceled. AirBnb promised to help me find something else but there was nothing comparable available, which I already knew. The property I booked was the last suitable one available when I booked. I don't think it's fair that that can happen & customers, who've booked in good faith with so called Super Hosts, can be left less 24hrs before and nowhere to stay. Now I have to leave at 2am to make appt & find parking on time for appt, and drive home in the same day. And the Super Host keeps selling & Airbnb keeps making money.

I came to an apartment that was super dirty, smoking smell, and some things are broken. No toilet paper, no towels, nothing. The bed was very dirty as well and the host didn't answer. It took Airbnb lots of time to respond and eventually after several days, they offered us 30% off from the first day which is about 15$. They told us that this is the maximum they are allowed to do. It is ridiculous that this is what they can do in such a horrible case.

I recently booked a property with them for a two night trip and upon arrival we noticed that the place was not as described. The entrance was in the alley where there were no lights, three huge trash cans next to the door, and a big sign that stated it was infested with rats, while rats are running around in front of the door. When we contacted the host he replied by saying “It’s Chicago and we have rats”. All of this should have been in the description but it wasn’t and how convenient was it that they did not offer pictures of the outside of the location, it was to mislead us. I asked for a full refund and neither Airbnb or the host Seven Properties refuse to give a refund. Will not be booking with either company and I hope you don’t either.

I was hosting 2 guests for two months in our vacation rental thru Airbnb. Additional guests showed up thereby incurring an additional per person, per night charge that we brought to the guest. They reached out to customer support at Airbnb and we resolved the issue. Two days later Airbnb emailed the guests that they had to leave the rental immediately (3 weeks early) without a reason. But we told the guest to stay. Airbnb then discontinued us as a Host. When we contacted Airbnb several times they gave us numerous reasons and would contact us within 24 hours. They never did. TERRIBLY, AWFUL COMPANY with lying deceiving

support personnel!

I'm going to a convention in Covington GA in 3 weeks. We booked our Airbnb in October and somehow 3 weeks before we go.... we get an email saying, "I'm sorry for the unseen circumstances. We have to cancel your reservation"! All the hotels are booked out because of this convention! And before our Airbnb canceled. There was about maybe 5-10 other people saying their Airbnbs cancelled on them! Yeah will never use Airbnb again! And I'm pretty sure a lot of people will stop eventually!

I booked a premium ocean view room for a week pricing through Airbnb and they gave me a garage facing apartment that could only be confirmed after getting there. Even with their insurance policy on misleading bookings my cases was dismissed. AIRBNB is known for their discrimination enabling practices and I’m another victim since they endorse their policies. Please look elsewhere!

We booked a home in for late March in Post Falls ID and had to cancel within two weeks of booking due to a medical emergency. When booking the reservation we clicked the box to purchase the reservation insurance premium and the total price of the booking increased. However, when we cancelled, we were only given a partial refund and were told we did NOT purchase the cancellation insurance. Seems that somehow the reservation cost per night increased over what the booking advertised and the insurance was not part of our total payment.

They don’t care about their customers, only about their hosts. They will try anything and everything to NOT refund anyone. Pretty much stealing money from customers. There are other companies out there, definitely worth trying as I will never use Airbnb again.

I recently booked and made a reservation to get away for a few days. I then received a few emails on Airbnb, mentioning that they had removed my account due to illegal and prohibited activities. They falsely accused me of doing these things. I am very confused in the situation. How dare this company assume allegations like that against me? I am in the process of speaking to a lawyer.