Airbnb Reviews

I made a reservation; you must use an app that, if you don't use apps a lot, is not easy or clear. The details of the home were not clear. I would never have agreed to that home. The policy was difficult to understand and include a version of "double talk" that made most of it unclear. I bought the insurance. The insurance is impossible to use. The people at the insurance company can't be understood on the phone, they hang up on you, and if you choose "other" under any item on their website they tell you to call, which leads to them hanging up.

Home in Keystone SD, hosts James and Chris. Filthy stove top and range hood. Not dirty but covered with black grease. No oven as listed. Mold in upstairs shower. BBQ grill outside covered In grease and dead bugs on and in cooking surfaces. Screen doors and window screens torn or bent. Walls and tiles dirty or in disrepair. Hot tub with no privacy, right off employee and public road. Requested portion of refund, denied by host. They refunded $100 On a nearly a nearly $2,000 rental.

We booked on Airbnb for the weekend. When we arrived the house smelled like a wet dog. There was pet hair in the furniture including the beds. We didn't have anywhere else to stay and no money to rent anything else so we had to stay. We sat in the bar stools because of the couch. Went to take a shower and even the towels smelled like wet dog. Wrote to airbnb support and was told they are looking at it and will get back to me. Still have heard nothing from a real person just their robo chat. Do not recommend.

Arrived to my AirBnb location after driving six hours and found the place to be disgusting and CUT MY HAND on the toilet flusher that is broken. I left, contacted AirBnb immediately, sent them 20+ photos, and ended up sleeping in my car for the night. Meanwhile, they spend a week jerking me around with questions and messages and their final resolution is to offer me 10% back on my stay. You should be ashamed of yourselves for doing business like this. I’ve been a member for 9 years and have many friends who use your services. I guarantee they’ll lose more than the $90 they refuse to refund me in the negative publicity I give them and the business I never give them ever again. Account deleted.

The worst travel experience of my life. The customer service department is in the Philippines and only want to offer apologies. Would not recommend using Airbnb unless you have a small proactive host. The other problem is the time change, they close the No Reply texts. Some look to be AI automatic boots. Safe travels.

We reserved a home on the beach block in Rehoboth DE for a 3 night stay, September 22-25. On the day before our stay was to begin, the National Weather Service began providing warnings that Tropical Storm Ophelia could potentially cause flooding and road closures in coastal Delaware towns, including Rehoboth. The following morning with the NWS warning still in effect and knowing we were very close to the ocean, I tried to contact the host for some advice. The host did not immediately return my email or phone call (he contacted me 3 hours later) so I contacted Airbnb directly. The agent there said she fully understood my safety concerns and would contact the host. But at first she too was unsuccessful. After several hours, I eventually made the decision, that for the safety of my family, I would cancel the reservation with the expectation of receiving a refund.

A couple of years ago we booked an Airbnb for a week. Got a quote for the stay and within 30 minutes of the reservation we decided to cancel. The reservation was for a few weeks out. However I can't remember how much I paid but I do remember because I didn't read the cancellation notice from the host and found out we were going to lose 60% of the reservation. Watching Brian Chesky on TV this morning turned my stomach and he's saying that most fees have been removed or drastically reduced. However, looking at Airbnb today I'm still seeing most Hosts are still posting high and outrageous fees. I've only booked hotels and private B&B's that are not on Airbnb since I can cancel my reservation without the crazy fees Hosts impose on guests.

My experience with Airbnb has been a nightmare. After making reservations back in early August they have not properly, personally responded to my problems (it is now in late September) of verifying my identification, obtaining confirmation of my reservation, the address of the BNB we are renting. They have a real lame website, hard to navigate. I will never use AirBNB ever again.

After catching a severe case of Covid and missing my hosts' cancellation window by a mere 8 hours, I am out money. When battling for a refund and ultimately being told "too bad but feel better", I took a look through the receipt and noticed that 20% of the amounts paid are service fees and outrageous charges. This service has gone severely downhill in the past year and no longer has benefits outweighing a hotel room, if any benefits at all. I have reserved my last and definitely least Airbnb stay.

Airbnb will punish guests for cancellation (i.e. you will lose your reservation money), but will not compensate guests when the host cancels their reservations. The same way you will be economically punished when canceling last minute you should be economically compensated when the host cancel your reservation, especially when it is a last minute cancellation. However it is clear that you can only lose, never win as a guest.