
Airbnb Reviews
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About Airbnb
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Airbnb offers an online marketplace for short-term lodging. Hosts list properties, including homes, apartments and unique stays, while guests can book accommodations worldwide. The platform features user reviews, secure payment systems and a variety of lodging options to suit different travel preferences.
- Clean accommodations
- Good value for money
- Responsive customer service
- Booking issues and cancellations
- Inconsistent property conditions
- Poor communication from hosts
Airbnb Reviews
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Reviewed May 3, 2025
I stayed at an Airbnb in Pittsburgh (Confirmation Code: **) that was entirely misrepresented. It was filthy, smelled of urine and feces, had stained linens, visible bug infestation, and was in a loud, unsafe area. I have Multiple Sclerosis, and this posed a health risk. I submitted clear photos and was told I’d be reimbursed and relocated, only to later receive a 10% credit and no relocation help—despite Airbnb having all of my money and knowing I had no backup funds. I have used Airbnb daily since January and have 5-star reviews. I request a full refund, relocation compensation, and cleaning reimbursement. This is a breach of their Guest Refund Policy and a failure in customer care.
Reviewed May 3, 2025
As a contractor, we need to travel for work. These dates are not always set in stone. The last place rented was an amazing rental, but unfortunately, the job ended two weeks before the pre-paid rental was up. Did we receive one penny back? NO! Not a thin dime. The unit was immaculate upon leaving and the host actually gave us a great review. Personally, we will no longer use Airbnb for our future rentals, and they are many per year. This is a great scam...
Reviewed April 28, 2025
1st request to stay was denied, AFTER the 24 hr window in which the host should respond. (2 days later) host I did book with, canceled on me the day OF my reservation, after I was already en route. Actually he asked ME to cancel because of a death in the family. When I gave my condolences, then mentioned the app states if the host cancels, THEY have to cancel, (twice) or I wouldn't get a refund. They didn't respond. Not until I contacted Airbnb customer service. I had to wait 2 days for a refund. Another listing which was available for me time frame, I messaged the host whom didn't respond until almost a week later, just to say it's not available as it is under renovation. (then why was it listed?) This whole app feels like a networking platform for scammers.
Reviewed April 23, 2025
We are hosts with multiple properties and find that every time we have to deal with customer service regardless of what it is, its is like a time loop. People who are obviously just doing their jobs but know nothing. They will try, but essentially they cannot help and the last time I tried, they told me that they couldn't help me with my problem because it was handled by a special team, but could also not send me to that team because they didn't know exactly what team it was. I asked for a supervisor and they asked me if I was sure, because the supervisor would "advise" the same thing. Like they had given me any advice! So, at the end of the call, I finally just said goodbye because he had told me there was really nothing he could do anyway. Every time I talk to customer service I just about lose my mind!!!
Reviewed April 21, 2025
I recently realized that Airbnb removes negative reviews when hosts request it. The company cannot be trusted anymore! Their customer service is horrible - it is supposed to be a global company supporting travelers, but the only way to reach the support is to call a US phone number!?
Reviewed April 18, 2025
We had an extremely horrible vacation booked through Airbnb. Reaching out to Airbnb for help and resolution was nonexistent!! We were forced to endure horrible conditions, and prior to all proof and consulting with both visitors our case was closed! Airbnb completely disregarded us!
Reviewed April 17, 2025
STAY AWAY! I am a host, tried to get reimbursed by their policy for a mess left by their verified guests. Two weeks later, after endless calls, emails, and messages with a mysterious overseas CSR - got 2% of the damages. Shame that they are so popular.
Reviewed April 15, 2025
I have rented many times through Airbnb. The process for renting and working with a host is easy and usually goes very well. Airbnb's web page says they are there to help you if there is ever a problem. That's where it all falls down. Due to an infestation at my last rental, I asked for a refund. I followed their online process, contacted the host, waited the required time for a response and then requested assistance online from Airbnb. Weeks of waiting, calling Airbnb, receiving emails thanking me for the call and "since you didn't need anything else, we are closing this case", followed by more calls and THEN seeing that my case was resolved online.
Call again, "resolved how", I ask. Turns out, nothing was done by Airbnb to reach out to the host! Now, I am waiting for a return call after they try (finally) to contact the host. HAHA! I am not holding my breath. MY ADVICE: Read all the host reviews carefully. Contact hosts directly to see if they resolved concerns other guests mentioned. Pay as little as allowed in advance. Complain to your charge card company about the charges when there is an issue.
Reviewed April 10, 2025
I booked a reservation thru Airbnb. The card I used to hold the reservation was hacked so when I logged on to change my card I discovered my reservation was cancelled. Airbnb cancelled it not me. Airbnb refuses to give me a refund for the $352 and some change because they said they emailed me. I never received any emails. I’ll take responsibility for missing the g for gmail but they had other means of communication. They had my cell they had Airbnb messaging and they didn’t use any of those. I called customer service and they were extremely patronizing and told me they couldn’t find a supervisor to speak to me. I will never use Airbnb ever again.
Reviewed April 7, 2025
Airbnb "books" places in Israel...But all of the hosts never respond; not sure what is going on....Have tried to book multiple places there, but the host never seems to reply. Very frustrated with Airbnb.
Reviewed April 6, 2025
I will never use Airbnb again. I tried to book a place for my birthday weekend and had been in contact with the host and couldn’t wait to book. When I tried to book, the app flagged me as a “potential party risk” even though I had never booked with them in the past. They made a prejudiced judgement and completely blocked me from booking. I talked to the host and they were frustrated as well. Worst app ever. Luckily I was able to book through VRBO and had an amazing weekend. Never use Airbnb!!
Reviewed April 3, 2025
I am right now in the process of trying to resolve a problem with a cancellation problem that is 100% the making of Airbnb, and it has been a nightmare. Instead of refunding my money, they charged me again! And they charged me $300-plus for a reservation I never made. And now they want me to send a screenshot of my credit card statement to them for THE THIRD TIME. One of their reps said she would call me back, and she never did, and when I speak with their reps on the phone it often seems like they're not listening to a word I say. God, I hope I never have to deal with this company again.
Reviewed April 2, 2025
Airbnb allowed a host who had breached privacy rules cancel my reservation. I had proof she invaded my privacy and that she lied about house rules that she claimed I didn't follow (she claimed I brought a pet with no permission, but I had airbnb message proof thata she approved thw pet in advance). After she canceled my stay she told airbnb I violated privacy policies, and even though I proved that she did, they canceled my account. Airbnb has gone to the toilet. Use VRBO
Reviewed April 1, 2025
Horrible experience using Airbnb. House I picked was nothing like the pics or description. Air BnB collects their money and will not refund you when you have proof of false advertising. I would not recommend using this company unless you are sure of what you are purchasing. I will stick with hotels.
Reviewed March 30, 2025
Spent almost 10k for 1 month. Arrived w 2x4 lodged into back patio because the lock was broken. Absolute safety hazard. On day 3 waited from 10 am to 745 for contractors. Broken lock couldn't be fixed so locksmith put a deadbolt type lock that was very difficult to open and impossible for my 85 yr old mom to open. Place was dirty w dirty bedding towels, mold in laundry and an indoor camera which is against AirBNB policy. I wanted a refund for 3 out of the 28 days as I had no vacation or those 3 days and had to wash all bedding, wait for contractors and wash gross dirty towels.
Host stated she wanted me out of her house after I complained for those 3 days and that she would pay the consequences as she broke our lease. Left early w my 85 yr old mom and gave notice. The system replied this reservation was cancelled. AirBNB policy that I have a screenshot of their website states full refund when Host cancels. AirBNB stated they would refund unused nights. Guess what. Neither Host nor AirBNB refunded my unused nights. This is theft. Now you have a large company that can in writing state you'll get a refund for unused nights, write you the host wants you out, the host states they will deal with the consequences of breaking lease and they kept ALL my money for the unused nights over 4k. It also cost me 605 to change our flight.
I'm relying on my cc company to dispute but if not, suing the host who will be fun to serve as her listing states on state..She had me overnight payment to another state and neighbor stated she was told they live in Canada. AirBNB policy since April 2024 states no indoor camera and this house had an indoor camera pointing to bedroom...The model states that it has audio as well.
We had the police come and document. AirBNB people are from who knows where and it's like dealing w insanity...It's clear they just keep the money no matter the evidence. Studied their terms and they even have that you can't class action so that's a red light. Can you imagine a host keeping your money after canceling and kicking you and your elderly mom out for complaining about having to pay almost 10k just to have to clean sheets, towels and wait around for contractors? The host ends with God Bless. This is thievery and if you think AirBNB will make it right, think again. I hope they go under as these types do and for now, wondering what the host is doing with money she unjustly kept. I have hundreds of back and forth with AirBNB...Did next to nothing for me. Probably spent close to 30 hrs on this.
Filthy filter. Waited around for appointment host made for them to replace and then was told they are overbooked last minute after waiting. Mom developed a terrible cough from being in the house and went to Dr when she got home. It went away after she left the house and we found mold there. Who has a house with such a filthy filter? The host told me her last tenants were awful and did that in 1 month and that her cleaning lady broke her arm...so she knew. She knew I had an 85 yr old w me. She knew the door didn't lock and she knew the house was filthy. It's all in writing..yet Airbnb "middle man" doesn't make things right. Honestly, didn't expect this in the USA. When places go under, this is why. You can see how filthy the carpet is on the picture. The Master had stains in the entire room and the Host knew she had horrid tenants before us but left it for us to pay almost 10k!
Reviewed March 24, 2025
The worst renting experience of our lives recently. We reserved a unit in Phoenix over spring break, were looking forward to the trip as our family takes 1 a year. Drive the 4 plus hours to the unit to be met with an unclean place. Dirty counters, trash in the trash cans unmade beds, and the kicker a bag full of drug paraphernalia, a tray with a white powder on it straws..mind you I have my family with me. My 3 kids, wife, and my son's girlfriend. I've included the pictures we took before we left the unit because in my 43 years I've never known a drug addict that's far from their drugs. Wouldn't have been surprised if they were in the closet. I've also included Airbnbs response to our claim. Plus the resulting action of them removing my account because of a criminal past of mine from 18 years ago.
I have had an Airbnb account for the past several years and we have rented units without incident. They only ran a background check after I left a bad review. According to Airbnb it's not in their policy to refund the money we spent after finding the unit like we did. They did say they were going to reimburse us for the hotel we had to rush to find. But 12 days later and nothing but a removed account. Just despicable, and awfully risky to go after the people that give you money..wrong direction Airbnb, And looking at most of the reviews on here is seems like you treat everyone like this. No business should be allowed to get away with things like this.
Reviewed March 23, 2025
Everything looked great in the photos. However, we found out we indeed are not alone! He lives in the basement with his mother who is confined to a bed who he leaves alone all day and falls out of bed. Hear banging from downstairs as if someone is trapped often. He is able to control the heat and air and does by his phone. Spies on you while living there. Holds your mail if he gets upset.
Has mental issues and breakdowns which makes it very uncomfortable. He allowed a rental agreement outside of air for months, when another guest booked, he wanted us to leave earlier than planned, he cut the electricity illegally, in efforts to get us to leave. I am assuming so Airbnb wouldn't find out about the rental agreement outside of their company! He cut the electricity including the heat during winter snow storm!!!! He called it his eviction!!! Do not rent from him!! Albert **.
Reviewed March 22, 2025
Worst customer service in the world. I have been chasing them for the past 5 days! 5 whole days of my life to get a refund. At least 5-6 phone calls per day. 20-30 min each one. Being sent over from one supervisor to another. And yet NO ONE can help. I have never had such a bad experience in my life. If I could give them a negative score and not zero I would. Just horrible.
Reviewed March 15, 2025
Hosts are making false claims. They take pictures of damaged property and send it to resolution department for claims. It's not the property you stayed in. So take pictures when you enter and leave the property.

Reviewed March 13, 2025
They're the worst. I've opened 17 tickets in the last month because they are withholding tax information and have locked me out of my account, meaning I can't access any account history either to piece it together myself. I was a superhost for over 6 years prior to this, and working with them is like pulling teeth. Prepare for EVERY employee you speak with to be overseas, and for their communication to be limited to 1am to 5 am. Insane.
Reviewed March 12, 2025
The apartment wasn't as described and unable to get hold of the host to complain, raised a complaint with Airbnb and they told me to contact hosts who I could contact.
Would recommend never using Airbnb, I will never use them again.
Reviewed March 5, 2025
Beware before booking with Airbnb. After not using them for 2 years, I booked a night in Austin last night. I booked an airstream camper. First it said it was in Austin. It was not. It was 25 miles from Austin. Second there were I think 5 campers and the photo in the listing was nothing like my camper. The door was wide open when I arrived almost 3 hours after check in. When I went inside it smelled like urine and what I guess were suppused to be beds were unmade stacks of foam. It was gross. Chickens running around, we're in Texas out in the country and you leave the door wide open? Long story short airbnb resolves it and refunds me. Then they encourage me to try again and give me a $50 coupon. Great!
Ok. So I try again tonight. Things got strange pretty quickly. The host sent me a questionnaire asking me if I had parties, would sign an agreement not to have parties and my reason for being in Austin. Yes. They sent this THREE times. After the third time I told them perhaps we should just cancel cause I've answered you 3 times and you seem uncomfortable. Then they say there is a $300 deposit or $35 waiver fee. Why wasn't this charge or offered when I paid for my booking??? The after 4 hours of waiting they say they can't confirm until I pay the waiver fee. THEN SEND ME TO ANOTHER SITE OFF OF AIRBNB TO COLLECT MONEY AND ASKED FOR MY ID. ID THAT HAS BEEN VERIFIED BY AIRBNB.
I called airbnb to cancel at 1pm today to tell them how upset I was considering what happened last night. First, she told me never to put personal information on an outside site. She said someone was on it and would get back to me. I wait until 5pm and no call. Meanwhile the host calls. Again I sent the host a message through airbnb that Iwas cancelling. have had 4 calls with airbnb today and the host. The last rep just told me that it is now Airbnb policy to allow the host to collect money from you after you have paid to book, on another site. This person asked me for my driver's license on another site. NOT COOL. Head up folks, this is not good. I'm sure Iost the money but glad I didn't give my information to these people. It sure feels like a scam and I told airbnb just that. They say no scam. This is exactly what happened to me during that Amazon anydesk scam. Now I understand all the bad review for Airbnb. Another great thing gone bad due to sheer greed.
Reviewed March 2, 2025
When I advised my host I was leaving 3 days earlier than planned she told me to contact Airbnb. They sent me an acknowledgement of the date change plus an upcharge of $3800.??? Really sketchy behavior. Will never use Airbnb again.
Reviewed March 2, 2025
Let's start with the positive. I like Airbnb because I travel constantly and it's nice to have a whole house to rent but that's about it. I dislike the insanely high fees and taxes. I feel as a guest I should not have to pay 500 bucks for a host fee. Also hundreds of dollars for a service fee. Just that doubles the total budget. And why for the love of God is there no quality control. There needs to be a standard when it comes to basic amenities and cleanliness. I'm tired of the surprises behind every door. And when I don't leave a five star review the hosts are outraged. I shouldn't have to pay to spend my time cleaning someone dirty home or bringing my own cookware and sheet. I'm fed up with dirty used furniture, worn out mattresses and just the general grunginess. Need quality control. And lower fees.
Reviewed March 1, 2025
We arrived in Tulum, Mexico for our first vacation in 3 years. We booked a beachfront hotel in Tulum. We are both ER nurses, so we both needed a break from the stress. We received correspondence confirming our booking. We were told check in was only possible after 3pm. We arrived at 3:30pm to be told by the receptionist that they did not have our reservation and they were booked completely. She also noted that this happens often with Airbnb.
We then spent 3 hours on the phone with customer service. His biggest worry seemed to be that we had 2 accounts (second account started after we had another issue in the past with Airbnb). The service agent talked to the receptionist for all of 2 minutes and realized that there was nothing to be done. After booking at another hotel while my fiancé cried while talking to the service at Airbnb, we found a nice place on our own removed from the beach about 4 miles. Our vacation ruined, Airbnb offered a full refund and an $81 gift credit that we will NEVER use. I don’t usually write negative Karen reviews, but this was bush league. The worst international travel experience I have had in 40 years traveling to foreign countries.
Reviewed Feb. 23, 2025
Do not advertise your house on Airbnb, I learn my lesson, customers came, did a huge party, requested a refund after they checked out and got their full money back, stayed for free for 7 nights, damage all my house, left me a 30.000 dollars damage, Airbnb host guarantee paid me just 500.00 and refunded the customer for the 7 nights, I hosted for free and got all the damages on my properties, be aware, do not host on Airbnb, do not advertise your house on Airbnb, avoid Airbnb hosts, this is a done game, Airbnb is just grabbing customers back and customers are just dirt bags trying to get a free stay. Do not advertise your house on Airbnb!
Reviewed Feb. 21, 2025
2. Please note that as of the time of this posting I have delisted my home from AirBnb given my experience with them. I also rejected their meager $200 compensation for a guest who left my house mid stay and then planned to re-access it after leaving. As such, I have no skin in the game other than to share how airbnb really treats their hosts. Note: I was a new host with 2 prior stays both receiving 5 stars. My third stay is where I saw the company's true colors. Every word of what I said is documented with exchanges between myself and the guest and myself and airbnb via screenshots.
While I disagreed with Airbnb in how they handled the leaving of the guest and my payment, I was planning to give it another shot until yesterday. (8k total fee net to me for 8 nights of stay, of which the guest stayed 4. I received 2600 and DID not get reimbursed for the $350 of humidifiers I bought the guest). Airbnb said the penalty was exclusively because of trash in the garage, which my cleaning people did not check for. I owned that error and fixed it quickly when notified while offering the guest a $500 discount AFTER spending 350 on humidifiers.
3. This guest who left early still got packages delivered to my home and kept my garage door opener to re-access the house assuming no one would be there (NOT OK given 100% of their money was refunded for cancelled nights). This former guest ALSO left the door from the garage into the kitchen open, which is against house policy and also reaffirms they were planning to access the house. Had I not caught the former guest slowly driving by my house where I stopped him and asked what he was doing at the end of my remote cul de sac, he would have entered my home while I was in it! This former guest said he had been staying at the house and looked flustered as I caught him and his children expecting to access my home again. He then offered me my garage door opener which he clearly kept and asked if they had any deliveries.
I told the former guest I had received it and pls wait in the car while I retrieve it. While I went inside to retrieve his item he started walking down my driveway. I said, "Do not come any further given how badly you all treated me during the stay trying to get every single penny out of my despite an honest error with trash that I corrected quickly," and $350 of humidifiers I bought them even though I never represented that I had them in my home. He also confirmed he had nothing else that belonged to me.
Bottom line, this former guest was clearly going to come into my home after their stay. Airbnb did NOTHING though I noted this as a safety issue other than say the guest made an honest mistake (no way) and offered me $200 to which I said pound sand. These people had access to my house for 2 extra days and were planning to use it and Airbnb offers $200 when I list my house for $1000 per night??? I'd way rather write a review about my experience and delist my house.
Reviewed Feb. 16, 2025
My host cancelled 4 days before with no explanation. I want to give her the benefit of the doubt, maybe there was a family emergency. But the customer service was HORRIBLE after that. I had to ask for a discount for the inconvenience. They offered a $69 to rebook, a 5% discount which is not an acceptable amount for the inconvenience this called. I was about to take off for an international flight so I rebooked a new place quickly that the customer service shared with me that they told me was the same area. I lost service on my flight and then the next day when I had service, I went to look at the Airbnb and realized it was not the location I wanted. In California, it says you have 24 hours to cancel as long as the booking was 72 hours before (which mine was).
I was on the phone with Airbnb and they told me they had to look into the California laws I shared with them and they would call me back in 2 hours. Airbnb then told me I wouldn’t get a refund because it was 27 hours, which was outside of that policy. I tired to reach out the host of the new place and they told me they would only refund me if someone else booked. It was just over three days away and I do not expect someone to book it. The customer service was BEYOND horrible and I will never ever use Airbnb again. Please share this story as warning to not use Airbnb.
Reviewed Feb. 13, 2025
Misrepresentation in the description and only to find out after the booking and its cancellation clause for no refund policies. Did not receive any support from Airbnb when the discrepancy was addressed, and we expressed that we would not have made the booking for the long stay had we known the condition and we requested a full refund. We even provide the proof for the discrepancy and it they tried to wiggle around it. A very unethical practice. It is apparent they support their hosts and false information within the listings are not against Airbnb rules. Never again! Rather stay at a hotel or even a cheap motel instead of getting involved in a legal entanglement with Airbnb and its hosts.
Reviewed Feb. 9, 2025
"Keep in mind others come to our site to research brands before they make a purchase. Helpful reviews are factual, correct, and give detail of what your experience was like start to finish." This is what is expected when leaving a review. And that is where my problem lies with Airbnb. As an Airbnb host, Airbnb and does not take these exact words into consideration when a guest leaves a review that is not in fact factual or a correct representation of what occurred. I have now had multiple reviews left for my property by Airbnb guests that were defamatory and not factual nor representative of the actual experience of a guest.
I have spent hundreds of dollars on inspections after a guest complaint of bed bugs, to prove there is no evidence of bedbugs past or present. And Airbnb would not remove the review. And I have tried to work with guests during adverse weather events to help them, and had reviews left about the communication that were blatant lies, and could prove it through actual emails with the guests and my service provider. The fact that Airbnb will allow reviews that are blatant lies affects the ability of a responsible rental owner from representing their property in a manner that is helpful to the community.
Airbnb Company Information
- Company Name:
- Airbnb
- Website:
- www.airbnb.com
