Airbnb Reviews

I stayed at an Airbnb in Pittsburgh (Confirmation Code: **) that was entirely misrepresented. It was filthy, smelled of urine and feces, had stained linens, visible bug infestation, and was in a loud, unsafe area. I have Multiple Sclerosis, and this posed a health risk. I submitted clear photos and was told I’d be reimbursed and relocated, only to later receive a 10% credit and no relocation help—despite Airbnb having all of my money and knowing I had no backup funds. I have used Airbnb daily since January and have 5-star reviews. I request a full refund, relocation compensation, and cleaning reimbursement. This is a breach of their Guest Refund Policy and a failure in customer care.

As a contractor, we need to travel for work. These dates are not always set in stone. The last place rented was an amazing rental, but unfortunately, the job ended two weeks before the pre-paid rental was up. Did we receive one penny back? NO! Not a thin dime. The unit was immaculate upon leaving and the host actually gave us a great review. Personally, we will no longer use Airbnb for our future rentals, and they are many per year. This is a great scam...

1st request to stay was denied, AFTER the 24 hr window in which the host should respond. (2 days later) host I did book with, canceled on me the day OF my reservation, after I was already en route. Actually he asked ME to cancel because of a death in the family. When I gave my condolences, then mentioned the app states if the host cancels, THEY have to cancel, (twice) or I wouldn't get a refund. They didn't respond. Not until I contacted Airbnb customer service. I had to wait 2 days for a refund. Another listing which was available for me time frame, I messaged the host whom didn't respond until almost a week later, just to say it's not available as it is under renovation. (then why was it listed?) This whole app feels like a networking platform for scammers.

We are hosts with multiple properties and find that every time we have to deal with customer service regardless of what it is, its is like a time loop. People who are obviously just doing their jobs but know nothing. They will try, but essentially they cannot help and the last time I tried, they told me that they couldn't help me with my problem because it was handled by a special team, but could also not send me to that team because they didn't know exactly what team it was. I asked for a supervisor and they asked me if I was sure, because the supervisor would "advise" the same thing. Like they had given me any advice! So, at the end of the call, I finally just said goodbye because he had told me there was really nothing he could do anyway. Every time I talk to customer service I just about lose my mind!!!

I recently realized that Airbnb removes negative reviews when hosts request it. The company cannot be trusted anymore! Their customer service is horrible - it is supposed to be a global company supporting travelers, but the only way to reach the support is to call a US phone number!?

We had an extremely horrible vacation booked through Airbnb. Reaching out to Airbnb for help and resolution was nonexistent!! We were forced to endure horrible conditions, and prior to all proof and consulting with both visitors our case was closed! Airbnb completely disregarded us!

STAY AWAY! I am a host, tried to get reimbursed by their policy for a mess left by their verified guests. Two weeks later, after endless calls, emails, and messages with a mysterious overseas CSR - got 2% of the damages. Shame that they are so popular.

I have rented many times through Airbnb. The process for renting and working with a host is easy and usually goes very well. Airbnb's web page says they are there to help you if there is ever a problem. That's where it all falls down. Due to an infestation at my last rental, I asked for a refund. I followed their online process, contacted the host, waited the required time for a response and then requested assistance online from Airbnb. Weeks of waiting, calling Airbnb, receiving emails thanking me for the call and "since you didn't need anything else, we are closing this case", followed by more calls and THEN seeing that my case was resolved online.

I booked a reservation thru Airbnb. The card I used to hold the reservation was hacked so when I logged on to change my card I discovered my reservation was cancelled. Airbnb cancelled it not me. Airbnb refuses to give me a refund for the $352 and some change because they said they emailed me. I never received any emails. I’ll take responsibility for missing the g for gmail but they had other means of communication. They had my cell they had Airbnb messaging and they didn’t use any of those. I called customer service and they were extremely patronizing and told me they couldn’t find a supervisor to speak to me. I will never use Airbnb ever again.

Airbnb "books" places in Israel...But all of the hosts never respond; not sure what is going on....Have tried to book multiple places there, but the host never seems to reply. Very frustrated with Airbnb.

I will never use Airbnb again. I tried to book a place for my birthday weekend and had been in contact with the host and couldn’t wait to book. When I tried to book, the app flagged me as a “potential party risk” even though I had never booked with them in the past. They made a prejudiced judgement and completely blocked me from booking. I talked to the host and they were frustrated as well. Worst app ever. Luckily I was able to book through VRBO and had an amazing weekend. Never use Airbnb!!

I am right now in the process of trying to resolve a problem with a cancellation problem that is 100% the making of Airbnb, and it has been a nightmare. Instead of refunding my money, they charged me again! And they charged me $300-plus for a reservation I never made. And now they want me to send a screenshot of my credit card statement to them for THE THIRD TIME. One of their reps said she would call me back, and she never did, and when I speak with their reps on the phone it often seems like they're not listening to a word I say. God, I hope I never have to deal with this company again.

Airbnb allowed a host who had breached privacy rules cancel my reservation. I had proof she invaded my privacy and that she lied about house rules that she claimed I didn't follow (she claimed I brought a pet with no permission, but I had airbnb message proof thata she approved thw pet in advance). After she canceled my stay she told airbnb I violated privacy policies, and even though I proved that she did, they canceled my account. Airbnb has gone to the toilet. Use VRBO

Horrible experience using Airbnb. House I picked was nothing like the pics or description. Air BnB collects their money and will not refund you when you have proof of false advertising. I would not recommend using this company unless you are sure of what you are purchasing. I will stick with hotels.

Spent almost 10k for 1 month. Arrived w 2x4 lodged into back patio because the lock was broken. Absolute safety hazard. On day 3 waited from 10 am to 745 for contractors. Broken lock couldn't be fixed so locksmith put a deadbolt type lock that was very difficult to open and impossible for my 85 yr old mom to open. Place was dirty w dirty bedding towels, mold in laundry and an indoor camera which is against AirBNB policy. I wanted a refund for 3 out of the 28 days as I had no vacation or those 3 days and had to wash all bedding, wait for contractors and wash gross dirty towels.

The worst renting experience of our lives recently. We reserved a unit in Phoenix over spring break, were looking forward to the trip as our family takes 1 a year. Drive the 4 plus hours to the unit to be met with an unclean place. Dirty counters, trash in the trash cans unmade beds, and the kicker a bag full of drug paraphernalia, a tray with a white powder on it straws..mind you I have my family with me. My 3 kids, wife, and my son's girlfriend. I've included the pictures we took before we left the unit because in my 43 years I've never known a drug addict that's far from their drugs. Wouldn't have been surprised if they were in the closet. I've also included Airbnbs response to our claim. Plus the resulting action of them removing my account because of a criminal past of mine from 18 years ago.

Everything looked great in the photos. However, we found out we indeed are not alone! He lives in the basement with his mother who is confined to a bed who he leaves alone all day and falls out of bed. Hear banging from downstairs as if someone is trapped often. He is able to control the heat and air and does by his phone. Spies on you while living there. Holds your mail if he gets upset.

Worst customer service in the world. I have been chasing them for the past 5 days! 5 whole days of my life to get a refund. At least 5-6 phone calls per day. 20-30 min each one. Being sent over from one supervisor to another. And yet NO ONE can help. I have never had such a bad experience in my life. If I could give them a negative score and not zero I would. Just horrible.

Hosts are making false claims. They take pictures of damaged property and send it to resolution department for claims. It's not the property you stayed in. So take pictures when you enter and leave the property.

They're the worst. I've opened 17 tickets in the last month because they are withholding tax information and have locked me out of my account, meaning I can't access any account history either to piece it together myself. I was a superhost for over 6 years prior to this, and working with them is like pulling teeth. Prepare for EVERY employee you speak with to be overseas, and for their communication to be limited to 1am to 5 am. Insane.

Beware before booking with Airbnb. After not using them for 2 years, I booked a night in Austin last night. I booked an airstream camper. First it said it was in Austin. It was not. It was 25 miles from Austin. Second there were I think 5 campers and the photo in the listing was nothing like my camper. The door was wide open when I arrived almost 3 hours after check in. When I went inside it smelled like urine and what I guess were suppused to be beds were unmade stacks of foam. It was gross. Chickens running around, we're in Texas out in the country and you leave the door wide open? Long story short airbnb resolves it and refunds me. Then they encourage me to try again and give me a $50 coupon. Great!

When I advised my host I was leaving 3 days earlier than planned she told me to contact Airbnb. They sent me an acknowledgement of the date change plus an upcharge of $3800.??? Really sketchy behavior. Will never use Airbnb again.

Let's start with the positive. I like Airbnb because I travel constantly and it's nice to have a whole house to rent but that's about it. I dislike the insanely high fees and taxes. I feel as a guest I should not have to pay 500 bucks for a host fee. Also hundreds of dollars for a service fee. Just that doubles the total budget. And why for the love of God is there no quality control. There needs to be a standard when it comes to basic amenities and cleanliness. I'm tired of the surprises behind every door. And when I don't leave a five star review the hosts are outraged. I shouldn't have to pay to spend my time cleaning someone dirty home or bringing my own cookware and sheet. I'm fed up with dirty used furniture, worn out mattresses and just the general grunginess. Need quality control. And lower fees.

We arrived in Tulum, Mexico for our first vacation in 3 years. We booked a beachfront hotel in Tulum. We are both ER nurses, so we both needed a break from the stress. We received correspondence confirming our booking. We were told check in was only possible after 3pm. We arrived at 3:30pm to be told by the receptionist that they did not have our reservation and they were booked completely. She also noted that this happens often with Airbnb.

Do not advertise your house on Airbnb, I learn my lesson, customers came, did a huge party, requested a refund after they checked out and got their full money back, stayed for free for 7 nights, damage all my house, left me a 30.000 dollars damage, Airbnb host guarantee paid me just 500.00 and refunded the customer for the 7 nights, I hosted for free and got all the damages on my properties, be aware, do not host on Airbnb, do not advertise your house on Airbnb, avoid Airbnb hosts, this is a done game, Airbnb is just grabbing customers back and customers are just dirt bags trying to get a free stay. Do not advertise your house on Airbnb!

2. Please note that as of the time of this posting I have delisted my home from AirBnb given my experience with them. I also rejected their meager $200 compensation for a guest who left my house mid stay and then planned to re-access it after leaving. As such, I have no skin in the game other than to share how airbnb really treats their hosts. Note: I was a new host with 2 prior stays both receiving 5 stars. My third stay is where I saw the company's true colors. Every word of what I said is documented with exchanges between myself and the guest and myself and airbnb via screenshots.

My host cancelled 4 days before with no explanation. I want to give her the benefit of the doubt, maybe there was a family emergency. But the customer service was HORRIBLE after that. I had to ask for a discount for the inconvenience. They offered a $69 to rebook, a 5% discount which is not an acceptable amount for the inconvenience this called. I was about to take off for an international flight so I rebooked a new place quickly that the customer service shared with me that they told me was the same area. I lost service on my flight and then the next day when I had service, I went to look at the Airbnb and realized it was not the location I wanted. In California, it says you have 24 hours to cancel as long as the booking was 72 hours before (which mine was).

Misrepresentation in the description and only to find out after the booking and its cancellation clause for no refund policies. Did not receive any support from Airbnb when the discrepancy was addressed, and we expressed that we would not have made the booking for the long stay had we known the condition and we requested a full refund. We even provide the proof for the discrepancy and it they tried to wiggle around it. A very unethical practice. It is apparent they support their hosts and false information within the listings are not against Airbnb rules. Never again! Rather stay at a hotel or even a cheap motel instead of getting involved in a legal entanglement with Airbnb and its hosts.

"Keep in mind others come to our site to research brands before they make a purchase. Helpful reviews are factual, correct, and give detail of what your experience was like start to finish." This is what is expected when leaving a review. And that is where my problem lies with Airbnb. As an Airbnb host, Airbnb and does not take these exact words into consideration when a guest leaves a review that is not in fact factual or a correct representation of what occurred. I have now had multiple reviews left for my property by Airbnb guests that were defamatory and not factual nor representative of the actual experience of a guest.