Airbnb Reviews

I have used the Airbnb platform for years with no issues. I booked a reservation a couple of months ago for summer 2026 and made the required 50% down payment. Three weeks ago I received an automated notification from Airbnb stating that my reservation was canceled and I was being permanently suspended from using the Airbnb platform. Supposedly I "violated their Terms of Service" but no one can tell me what exactly I might have done wrong. From the time I booked the reservation to the time of suspension/cancellation there was no activity at all and there were no issues with my payment. At this point I would never again use Airbnb, as they have indeed violated my trust in everything about them, but I still want to know what caused them to make the decision to banish me from their kingdom.

I’ve had mixed experiences with Airbnb. Some stays have been great and exactly as described, while others didn’t quite match the listing or expectations. It really depends on the host. The booking process is easy and there are plenty of options, which is a plus. But communication and consistency can vary, and fees can add up quickly. Overall, it’s a useful platform, just not always predictable.

Airbnb is absolutely useless if a hosts posts an untrue review of you as a guest. The host indicated we left the house a "Mess" which is absolutely not true. Airbnb would not remove the review unless we could prove we didn't leave it a mess. I told them the last I checked, it was supposed to be innocent until proven guilty and the host should have to prove we left it a mess. There was no response to this and the review stands. Do NOT rent through AIRBNB unless you photograph with date and time stamp everything!

Worst experience with Airbnb! Traveling for work and have an employee who will be in Manchester UK for over 3 months. She gets to the “1 bedroom” apartment and there is NOTHING there. No toilet paper, bedding, dishes, tv, nothing! Completely false advertising! It is more of a studio and the bed is about 12” from the stove! There is no way the accommodations were acceptable for a 3 month stay. Just awful. In addition, the building management company says it is against policy to rent as AirBnB and these same “hosts” have scammed people before. With our help in providing the information they’d been missing, they are now pursuing from a legal stand point.

Airbnb partners with an insurance company called "Generali". This company provides travelers insurance with the booking of housing. On AirBnB's website they provide a coverage breakdown that appears prior to making payment on AirBnB's website. I'm an American traveling in Bali, Indonesia. My connecting flight was canceled on March 1, 2026 by the airline. All proof and receipts requested were submitted with my claim. My claim was denied. They keep your initial payment made and deny your claim. Win win for them. AirBnB states they can't get involved with a partner company on their website. No exclusions are listed before taking your money. They want to present it after they deny your claim. It's deceptive and misleading practices. Beware of their insurance company. AirBnB will not help you even though it's their partner whom they allow on their platform.

Like others, we have experienced long delays in refunds. No real excuse, they show bank processing. Since Amazon refunds are almost instantaneous using the same credit card, I have to assume Airbnb is trying to hold onto the money to collect interest. I have to assume they are financially strapped and using customer money to fill financial gaps.

If I could leave zero stars I would. As a first time user of Airbnb, let’s start at the beginning when I first downloaded the app. I learned that someone had fraudulently used my phone number and created a profile that was not me. This was my first experience first off with Airbnb after countless calls and frustration. They finally fixed that months later.

I canceled an Airbnb reservation in Tulum after cartel-related violence and U.S. Embassy security alerts were issued for the region. Even the host acknowledged violent incidents near the property. Airbnb refused to apply its Major Disruptive Events Policy and said it only applies if they internally “activate” the event based on undisclosed criteria. Because they chose not to activate it, they said they could not override the host’s cancellation policy. The policy language presented to consumers does not disclose this requirement. This experience raises serious concerns about transparency in how Airbnb represents and applies its safety-related policies.

Last summer, after being a regular user of Airbnb for more than ten years, I had the worst experience I have ever had with any travel service, in Turkey – specifically in Istanbul. I rented an entire building for a family gathering based on glowing “positive reviews” that I later realized were completely misleading, if not outright fake. I paid over 1,900 USD, only to discover that almost every important detail in the listing was false. The reality on the ground was not just disappointing – it was dangerous. There was a very real risk to my safety and the safety of my family because of the neighbors’ behavior, combined with the host’s lies about the parking spaces supposedly reserved for the building. The situation escalated into a confrontation from the very first moment we arrived. I refused to stay there and decided to leave immediately.

Reserved and paid for a Airbnb. A few days before scheduled arrival a war broke out in the country and travel was restricted so needed to cancel. When I contacted them I was told it was non refundable yet they asked me to cancel my booking online so that they could rebook someone else. Completely unethical! Here we are stuck in and out of bomb shelters and they run off with our $$ and want to double dip by booking someone else in the same place! Would give negative stars if I could!

Disgusting. Had paid extra money to get a pool heated only to get to a place that was frigid at a 70 degree temp in Hialeah FL, the yard had over a dozen garbage bags, owner was as nasty as can be an attitude not to describe cheap and stingy, still had nerves to complain about is that we were looking to get a $4000 refund, there was no soap or conditioner in the master bath, cold water in the master bath not more then 80 degree, was fair enough to wrote a review about that host because I didn’t want to jeopardize Hollywood, there was one garbage bag provided in the house. How nasty and advantage to take from a consumer. Stay away rather go to a branded hotel where you know what you get more or less. For someone charging those kind off fees it’s gotta have nerves to be cheap on garbage bags hot water and soap.

Airbnb is a dishonest company. I attempted to rent an apartment for the evening through Airbnb. They charged my card for the rental then promptly sent me an email stating that I cannot rent on their platform because of my background. I take no issue with that. Their platform, their rules. However, I did not receive a refund. I've been on the phone with them for 3 days now. Still no refund.

Terrible customer service. Now run by AI. They don’t care about their hosts at all, even if you are a super host. They take their share of host’s money though and fees have continue to go up and up, costing customers more and more money, while customer service gets worse and worse.

Never use Airbnb! They don't take care of the users. Their resolution center is unreliable, lacks knowledge and diligence. They do not investigate complaints and appeals. They don't care for the users.

I rent a house in the Ft Meyer, Florida area. It was over all ok to fair. This was for a period of February 14th to 16th. But have a few complaints:

I am a host on AirBNB, I am a newer host to them. I also only offer mid term rentals, minimum of 30 day stay. I preface that to share with other "hosts" to be aware of their payout "policy" for stays of 28 days or longer if you are a new host, less than 2 booked stays. Now get this, my first AirBNB guest booked in April 2025 for 90+ days. A few days after check in I was paid for my first month (of course the guest paid the entire stay in full, so AirBNB was using my money and only paid me when the next month was due, which I thought was a little shady but that seems to be the common practice these days, making money off other peoples work and investments).

On Sunday 15th February at 19:03, we made and paid in full for a reservation in the Dominican Republic. The host accepted the booking and we exchanged messages confirming the stay. Our flight departs Friday 20th February at 08:00. We are currently in the United States under the ESTA visa waiver program and are legally required to depart before our authorised stay expires. This booking was therefore time-sensitive and legally significant. When logging into our account shortly afterwards to finalise onward travel arrangements (required for the Dominican Republic E-ticket entry form), we discovered our Airbnb account had been suspended without prior notice and the confirmed reservation cancelled. We were informed refunds may take up to 15 days.

2/15 home flooded and shoes were ruined. Only offered $30 for 2 people's shoes! Took forever to rectify the issue and couldn't find a comparable house.

Airbnb does not support the renter. They have horrible customer service. I hope no one encounters any issues because they will not be resolved. They don't even speak English so good luck trying to understand over the phone or reading their AI generated emails.

After 2 bogus bookings. Last minute scrambling and my wife and kids and I had to sleep in our rental car on an island because despite booking 2 months early no availability was left after their last minute cancelations.

If I can give none star I will! I was superhost for years than believe some irresponsible guests. There's a lot of guest fraud going on now. They threaten to write a bad review if you don't refund their money, but they stay on the property, and even after the platform allows their review, we hosts don't have many rights on this platform. It's thanks to us that they have the company; without our properties, they wouldn't make any money. They're very unfair.

I have NEVER had such a bad experience in my 33 years of booking vacation rentals/places to stay! AirBNB is a joke! They are rude, disrespectful, uncaring, and ask for ILLEGAL information!! We booked a stay in Sanibel Florida mid January for a trip in July. We purchased the vacation insurance because my mother in law has cancer and we are unsure of how things will be in July. We made the reservation and paid for the insurance on January 18. She started a new treatment and has been in the hospital. So, we canceled the July trip on February 1. AirBNB nor the supposed insurance company will NOT refund us our $168.00 for the insurance. We do not need it because we can’t go. Insurance is for having to cancel close to the date, usually. This was an odd situation.

Airbnb is customer service is a serious problem, especially if you are disputing a bad review from your guest who did wrong to you, still, they will defend and won’t remove the review from their guest. Their review dispute is merely run by an AI and not a real person. I tried to call, but they are not hearing it and just direct you to dispute it again, and will end up failed and no more chance of winning it.

Airbnb is absolutely horrible, even one I've ever used is foreign owned and don't care about the customers, all they want is your money, used instant coffee and products, dirty or no towels, stick beds in any crappy room, finding the entrance takes skills in the dark because it's in a hole in a building in the **, price to get a hotel with a great breakfast is usually cheaper, rent for two days and new renters show up in the middle of the night cause they screwed up so you have to leave to find a hotel because of their negligence and then remove your account because you leave negative feedback on their slumlords. Do your research before you book Airbnb and find a hotel and save yourself the headaches from this low end scam called Airbnb. Zero stars.

I wish I could rate them a “0”. Customer service is horrible. Trying to resolve issues with ambassadors that supposed to handle conflict resolution. Absolutely horrible. They lie to a client when they tell you not to worry and no payment required after reservation is as canceled. I called over 10 c to resolve a lying host named Jaylah out of cozy Eastpointe. It took forever to get money back and still can’t delete my credit card info. I just deactivated my account and will never use them again. They lost a valuable client for a lying host. Not to mention a police report was filed due to fear she would be dishonest. Her place was unsanitary and had no heat in December in state of MI. My whole experience with the booking was a disaster.

Airbnb completely failed us. Our stay was uninhabitable due to sewage flooding, yet Airbnb refused a full refund even with evidence. Guest safety clearly comes second to protecting hosts. This was a stressful and unacceptable experience.

The staff of Airbnb speak in limited English. This will most certainly guarantee problems. I called to complain that the host, in which i was a guest for 14 days, was NOT an accessible facility which they claimed. The Airbnb agent responded, "I checked the profile and they did not say they will provide a wheelchair." I tried to explain that she was misunderstanding what I was saying and gave me a 'marketed' apology, but tried to claim that she wouldn't be able to help me with a wheelchair. It was obvious to me that her understanding of the English language was secondary at best. So, I requested to speak to a manager. She said that a manager would give me a call back. The manager never called back!

We booked an apartment in Sterling Heights Michigan for December of 25. When we arrived half the lights did not work especially in the bathrooms with no windows. Also there were no smoke alarms or co2 detectors anywhere. The listing stated that there was smokde and co2 detectors and in the listing. We thought these conditions were unsafe and did not stay in the unit. After numerous phone calls, emails and texts to both Airbnb and the host we had very little help. We ended up at a hotel. After requesting a refund Airbnb said I should cancel the reservation before I could get a refund. This was a trick that gave airbnb a reason to deny my refund. I had pictures of the light switches in the on position and darkness. But because I did not have a vidio of turning the lights on and off, they denied any kind of compensation. This kind of deceptive practice has soured my on renting anything from airbnb. Never again!!

I have been a Superhost for some time and recently experienced the worst stay I’ve ever had on the platform. The guest violated virtually every house rule. The property was trashed, drug paraphernalia (including a crack pipe) was left behind, the guest’s dog severely scratched the couch, and there was vomit and urine on both the sofa and the bed. To make matters worse, the guest left human feces outside behind the Airstream. I submitted extensive documentation, including detailed photos and invoices, yet Airbnb has repeatedly looked for ways to deny or minimize reimbursement for the damages. The lack of support has been genuinely shocking, especially given my long-standing Superhost status and clean hosting history.

Airbnb sucks. Terrible company! Their customer service is awful and absolutely useless. I got a notification from Airbnb that I was banned from using their platform because somebody I was “associated with” was banned and they didn’t tell me who!!!! How TF are you going to ban me without telling me who caused that?!?! Ridiculous. I had only used Airbnb twice beforehand. Jokes on them. I’ve been using Airbnb even after they deactivated my account. Just stupid customer service.