Airbnb Reviews

This is a scam company! The customer service is not in US and they have people answer the phone give you massage pre written from Airbnb. And every time they say they will call you nothing hap[pens. They only care about the host, the money they make and the hell with guest! They never help to refund you even if they make an error. So I would never ever again use them.

I stayed at this property, and after my stay, the host falsely claimed I caused scratches — which I absolutely did not. Airbnb’s mediation/collections team immediately sided with the owner without any real investigation. They first tried to charge me $1,100, then lowered it to $500, and have contacted me every single week for over a month trying to push this payment through Affirm. I have repeatedly stated that I do not authorize the charge, yet the weekly pressure continues. I feel harassed by Airbnb’s collection process. The constant follow‑ups, the shifting fee amount, and the refusal to consider the guest’s side have made this a horrible experience. Airbnb needs to fix its dispute system and stop pursuing guests over unsupported claims.

Property was filthy, unsafe, and abandoned by host.

AIRBNB PUT US UP IN AN APARTMENT SUBJECT TO AN ACTIVE VACATE ORDER, STALLED US FOR DAYS, AND ULTIMATELY RENEGED ON EVERY PROMISE THEY MADE. The purpose of this post is to share with the public the scandalous situation Airbnb put us through and all the written records we obtained. We rented an apartment in Brooklyn, New York, via Airbnb. After checking into the apartment, we noticed a VACATE ORDER posted on the building's entrance by the official NYC Department of Buildings. The document clearly stated: "DO NOT ENTER". It also specified the affected area as: "3rd Floor Apartment". The apartment we had rented through Airbnb was precisely the one on the 3rd floor. We subsequently examined the NYC Department of Buildings records.

I had a wonderful experience using Airbnb. The platform was easy to navigate, and I was able to find accommodations that matched my budget and travel needs. The listing details, photos, and reviews helped me make an informed decision before booking. The check-in process was smooth, and the property was clean, comfortable, and accurately described. Communication with the host was prompt and helpful, which made the entire stay even more enjoyable. What I appreciated most was the variety of options available and the convenience of managing everything through the app. Overall, Airbnb made my trip stress-free and enjoyable. I would happily use the platform again and recommend it to others looking for unique and comfortable places to stay.

They stole me $205.04 in fx change by cancelling the booking themselves and refused to apply a credit. Will never use them again.

I am extremely disappointed with Airbnb's customer service. I contacted Airbnb regarding Reservation ** because I wanted to split the remaining balance of my reservation between two credit cards. This is a common payment option offered by many large travel and hospitality companies. After spending considerable time trying to find a solution online, I contacted Airbnb Support. The representative was unable to help and eventually arranged for someone to call me back. When I received the callback, communication was very difficult, and I was ultimately told that Airbnb does not allow a reservation balance to be split between two credit cards.

I’ve used Airbnb on many occasions, but the quality of customer service and the quality of the B&Bs have gone down dramatically. I had three cancellations from the owners because they said that the Airbnb was not given them enough RSVP. I was supposed to have a five bedroom Airbnb with a pool. They didn’t want to refund my money so they set me up with a four bedroom with a pool, my family was cramped inside it was the worst experience I have ever truly had.

As a former Airbnb host, my experience with the company was deeply disappointing. What initially seemed like a platform designed to support both hosts and guests became increasingly frustrating due to inconsistent policies, poor host support, and a lack of accountability when problems arose. One of my biggest concerns was the imbalance between protecting guests and supporting hosts. When issues occurred, I often felt that Airbnb defaulted to siding with guests, even when evidence clearly supported the host's position. Communication with customer service was inconsistent, and resolutions frequently depended on which representative happened to handle the case.

Stayed at rural place that rented through Airbnb - when electrical damages were caused to my Audi from the landlord’s flooded roads, Airbnb just told me to contact her - I could only ask for $34 I paid the Airbnb host while the damages to my Audi were 100x and Airbnb was not helpful in any way. Very disappointed with Airbnb.

My experience with Airbnb's screening and approval process was disappointing. As a 100% Permanent and Total Disabled Veteran who served during Operation Desert Storm and multiple combat deployments to Iraq, I understand the importance of background checks and risk management. However, I was surprised to find that an isolated incident from many years ago appeared to outweigh decades of responsible conduct, personal growth, and professional achievement.

I traveled from North Carolina to Pennsylvania and rented a unit in Folcroft, PA where I discovered BEDBUGS and leaning bed with a broken bed frame! I messaged the owner who would not fully issue a refund; I called customer service and they would NOT fully refund my money EITHER! I sent photos of the broken bed and photos of the bedbugs! They did not offer to help me find suitable lodging under their Air Cover policy. I had to find a hotel!!! I spent 7-PLUS days being bounced around from agent to agent…and fighting with these people! The agents are like AI robots who repeat “we can only refund 20%!” In short - I feel like Air BnB STOLE my money! I paid $460.00 for the rental! They ONLY refunded $179 of the rental fees and refunded $183 for 1 night of what I paid for hotel stay. They pocketed almost $300 of my money. THIEVES!!

I have used Airbnb for almost 2 decades and have only had to contact support two times. Both times were handled professionally and quickly. Konark from AirBnB helped me out a lot recently, even in the midst of my panic. I couldn't find a place to thank him as our 'issue' window was closed, so I came here. I can certainly understand that there are other issues out there that are not pleasant, but I would have to say that most people using this platform are having a fine time with it and the service, but don't think to leave a nice review here, hence, the low score, just going off of my own experience with it. Thank you for the help and the service.

Airbnb initially handled my complaint professionally and ultimately supported the concerns raised regarding the cleanliness, maintenance and presentation of the Airbnb property “Larch Lodge” during my family’s stay between 8th–11th May 2026. Property listing: Larch Lodge Airbnb Listing https://www.airbnb.co.uk/rooms/731606584121927620?unique_share_id=cb6796ab-56c0-4578-9ccb-7490a15628e7&viralityEntryPoint=1&s=76

I have been having an ongoing issue with Airbnb customer service regarding a trip to Chicago 5/1-5/3 where the host informed us right before check-in that we would have a late check-in, my car was damaged in a hit-and-run at the reserved private parking spot, the condo was dirty and dusty, the keys were unlabeled, some doors didn’t lock at all, the unit had a window left open, there was broken automobile glass in the parking lot, and we witnessed an armed assault and robbery in the lower level of the Airbnb in full daylight. The host has stated verbally and in writing through the Airbnb chat that he will issue a refund if I leave a good review despite my terrible experience. I have spoken to over 12 representatives on the app and on the phone, and every time they say they will forward to a specialized team. This has been going on for over a week.

I wrote an honest and authentic review about an Airbnb property, but Airbnb removed it. When I contacted customer service, they repeatedly stated that my review violated their policy, but they never provided any specific explanation. The property is called “(Private bath + breakfast included!) Hakone Du's Private Room Bamboo” in Hakone. In my opinion, the title is misleading. It was not a private bathroom — it was only a private toilet, which felt misleading and disappointing. During my stay, there was no heating in the hallway even though the nighttime temperature was around 40°F. The bathroom was downstairs, and the towels provided were extremely small, more like hand towels. There were also many ladybugs on the bed and ceiling. Despite these issues, the property currently has a 4.9 rating. Based on my experience, I believe negative reviews may be removed. Travelers should be aware before booking.

I am writing this regarding my last and final stay at an Airbnb rental. The unit I rented in Florida recently was filthy dirty with cobwebs, mold on the shower floor, garbage disposal with exposed wires, a plastic pan to catch water from under the kitchen sink, worn and old dirty kitchen appliances, severely scratched Teflon pots and pans, mismatched utensils consisting of over 15 patterns, dirty floors throughout, old wicker furniture, a closet in the dinning area that looked like a garage. The unit next door that is owned by the same owner was spotless, new appliances, new furniture, a fully equipped kitchen with spices and cleaning supplies, etc. I did receive a small refund less than 25% but when I found out the other unit was rented for the same price I paid I asked for more.

I had a nightmare experience with Airbnb, concerning their recommended travel insurance through Generali Global Assistance. NEVER use this insurance- It is a scam. They provided me with bogus phone number of 800 541 3255 which is a TV show! I submitted all documentation 5 weeks ago and after 6 phone calls, numerous emails and chats they refuse to help me.

Airbnb is a criminal enterprise. It allows fraudulent listings for months at a time, even putting them back up after we've reported them as fraud. A free automated public records search would flag potentially fraudulent listings, but they don't do that, I wonder why. When you try to call to report fraudulent listing, they call you a liar and ask for personal information before they can transfer a phone call. I assume to scam you further. Based on the reviews across the internet, it's clear they cannot succeed on an ethical business model so engage in fraudulent activity to support their failing business. It's obvious that the customer service agents are on it as well, as their goal is clearly to delay and frustrate us until we give up.

We had an ordeal coping with the noisy appliances! We rented for two months, as a nostalgic trip to a place we’ve loved for 40 years. From day two, we complained about the conditions. The management company sent out a repairman who agreed with us. We demanded a new mattress; the owners delivered one after 7days! We pointed out the very noisy A/C, the refrigerator ran almost continuously sounding like a ice crusher, ceiling fans whined, the washer dryer was 30 years old and sounded like it was tumbling bricks when running! The owners admitted we were right. They said they knew the problems. They weren’t able to fix them because they were losing $ on the unit already! One owner told us complain and demand a refund! MAUI PARADISE PROPERTIES, THE MANAGEMENT COMPANY, WAS EMPATHETIC BUT UNRESPONSIVE! They promised to get improvements!

Since joining Airbnb 12 years ago I have had 3 properties in which I was a host, as well as booked many trips as guest. Customer service and company policy’s are so heavily skewed towards guests it has become miserable to be a host. Guests can damage property disregard house rules and very little compensation or reciprocity is offered if a guest refuses to pay even with photos and receipts as proof. If a guest does not read instructions on how do something Airbnb faults the host for guest ignorance (even when a how to video is sent, items are labeled and a guidebook is provided). This business prioritizes profit over the safety and security of property owners and the communities they live in. They hide behind “ethical policies” that disproportionately favor guests over hosts since guests are the driving source of their revenue.

Good app, but the pricing adds up fast. I've been using the Airbnb app for a couple of years now and it works well for the most part — browsing is smooth, the search filters are useful, and booking usually goes without a hitch. The app itself is well designed and I haven't had major technical issues. My frustration is with how the pricing is structured. You'll find a listing that looks reasonable per night, go through the whole process, and then get hit with a cleaning fee, a service fee, and sometimes local taxes that nearly double the total. It feels intentionally buried. I've started just skipping straight to the checkout page before committing to anything, which shouldn't be necessary.

I decided to rent an apartment from the 20 through the 26 of April. To my surprise, I could not check in until 4 pm on the 20 and had to leave early on the 26 which took away two days of my vacation. I feel like I was being taken advantage of. When I tried to discuss the situation with the manager, I was told there was nothing they can do. In other words. They sell you a six-day package, but you can only use four of them. Losing your money on the other two days. What a rip-off.

Title: Serious ADA Compliance Concern & Poor Customer Handling. I had a deeply concerning experience with Airbnb regarding ADA compliance and customer support. I am a healthcare provider traveling with a medically necessary service dog. Despite clearly communicating this, I encountered resistance and dismissive behavior from both the host and Airbnb support. Instead of addressing the situation appropriately under ADA guidelines, I was repeatedly offered cancellation or relocation—neither of which was acceptable given my confirmed reservation and travel circumstances.

Just had a troubling experience with an Airbnb stay in Bend, Oregon, that I feel needs attention. We rented a house for a week and were surprised to find a realtor entering without permission while one of my friends was inside. To make matters worse, the lock was changed without our knowledge. Despite reporting this, Airbnb said there was no violation due to a lack of video evidence. This raises serious concerns about privacy and security for renters. Airbnb, how do you address such issues to ensure guest safety and trust?

Airbnb has become one of the most unethical and anti-host platforms in existence. They claim to support hosts and Superhosts, yet in practice, they are openly hostile toward us — the very people who make their business possible. I submitted a legitimate insurance claim with clear evidence, photos, documentation, and police reports. Airbnb still refused to pay out. This is not an isolated incident — it’s their standard operating procedure. They will do everything possible to avoid honoring their own Host Guarantee and insurance policies.

I have never had a problem with Airbnb until recently. They credited my refund to my account instead of my payment method and refused to change it and on my last stay I left a 1 star review for a host because it took them 6 hours to get us into our BNB, and when we did finally get in the place was dirty. Airbnb took the review down.

Worst customer service. Though they are kind, they "Never" resolve anything. There have serious problems with their algorithms. Our properties disappear from the site all the time. One time they shut down 3 of our properties and we didn't know it for 2 months. All they said is that they did not know why it happened. We lost 2 months of bookings because of Airbnb. Then you have no way to get restitution for this. Also, when I search for our city, it shows 18 other cities in the vicinity, before it shows actual properties in the city that I asked for. They are a mess.. Consider VRBO or BOOKING.COM. or any other platform. This is not a new problem that we've had with Airbnb. It has been going on for years.

I had a very disappointing experience with Airbnb and will no longer be using their platform after years of being a loyal customer. I booked an Airbnb in Paris for myself and my family for 7 nights during spring break. On the day of travel, we were already at the airport when severe weather caused major disruptions out of Orlando. All flights were canceled, including our connection through NYC to Paris. Ultimately, the airline canceled our entire trip because no alternative flights were available for several days. This situation was completely beyond our control and widely reported in the news due to the weather conditions.

Why can't you guys be up front and transparent about the prices. It's false advertising at this point. Cleaning fees are bullshit when they make you clean the whole damn house.