Airbnb Reviews

I wrote an honest and authentic review about an Airbnb property, but Airbnb removed it. When I contacted customer service, they repeatedly stated that my review violated their policy, but they never provided any specific explanation. The property is called “(Private bath + breakfast included!) Hakone Du's Private Room Bamboo” in Hakone. In my opinion, the title is misleading. It was not a private bathroom — it was only a private toilet, which felt misleading and disappointing. During my stay, there was no heating in the hallway even though the nighttime temperature was around 40°F. The bathroom was downstairs, and the towels provided were extremely small, more like hand towels. There were also many ladybugs on the bed and ceiling. Despite these issues, the property currently has a 4.9 rating. Based on my experience, I believe negative reviews may be removed. Travelers should be aware before booking.

I am writing this regarding my last and final stay at an Airbnb rental. The unit I rented in Florida recently was filthy dirty with cobwebs, mold on the shower floor, garbage disposal with exposed wires, a plastic pan to catch water from under the kitchen sink, worn and old dirty kitchen appliances, severely scratched Teflon pots and pans, mismatched utensils consisting of over 15 patterns, dirty floors throughout, old wicker furniture, a closet in the dinning area that looked like a garage. The unit next door that is owned by the same owner was spotless, new appliances, new furniture, a fully equipped kitchen with spices and cleaning supplies, etc. I did receive a small refund less than 25% but when I found out the other unit was rented for the same price I paid I asked for more.

I had a nightmare experience with Airbnb, concerning their recommended travel insurance through Generali Global Assistance. NEVER use this insurance- It is a scam. They provided me with bogus phone number of 800 541 3255 which is a TV show! I submitted all documentation 5 weeks ago and after 6 phone calls, numerous emails and chats they refuse to help me.

Airbnb is a criminal enterprise. It allows fraudulent listings for months at a time, even putting them back up after we've reported them as fraud. A free automated public records search would flag potentially fraudulent listings, but they don't do that, I wonder why. When you try to call to report fraudulent listing, they call you a liar and ask for personal information before they can transfer a phone call. I assume to scam you further. Based on the reviews across the internet, it's clear they cannot succeed on an ethical business model so engage in fraudulent activity to support their failing business. It's obvious that the customer service agents are on it as well, as their goal is clearly to delay and frustrate us until we give up.

We had an ordeal coping with the noisy appliances! We rented for two months, as a nostalgic trip to a place we’ve loved for 40 years. From day two, we complained about the conditions. The management company sent out a repairman who agreed with us. We demanded a new mattress; the owners delivered one after 7days! We pointed out the very noisy A/C, the refrigerator ran almost continuously sounding like a ice crusher, ceiling fans whined, the washer dryer was 30 years old and sounded like it was tumbling bricks when running! The owners admitted we were right. They said they knew the problems. They weren’t able to fix them because they were losing $ on the unit already! One owner told us complain and demand a refund! MAUI PARADISE PROPERTIES, THE MANAGEMENT COMPANY, WAS EMPATHETIC BUT UNRESPONSIVE! They promised to get improvements!

Since joining Airbnb 12 years ago I have had 3 properties in which I was a host, as well as booked many trips as guest. Customer service and company policy’s are so heavily skewed towards guests it has become miserable to be a host. Guests can damage property disregard house rules and very little compensation or reciprocity is offered if a guest refuses to pay even with photos and receipts as proof. If a guest does not read instructions on how do something Airbnb faults the host for guest ignorance (even when a how to video is sent, items are labeled and a guidebook is provided). This business prioritizes profit over the safety and security of property owners and the communities they live in. They hide behind “ethical policies” that disproportionately favor guests over hosts since guests are the driving source of their revenue.

Good app, but the pricing adds up fast. I've been using the Airbnb app for a couple of years now and it works well for the most part — browsing is smooth, the search filters are useful, and booking usually goes without a hitch. The app itself is well designed and I haven't had major technical issues. My frustration is with how the pricing is structured. You'll find a listing that looks reasonable per night, go through the whole process, and then get hit with a cleaning fee, a service fee, and sometimes local taxes that nearly double the total. It feels intentionally buried. I've started just skipping straight to the checkout page before committing to anything, which shouldn't be necessary.

I decided to rent an apartment from the 20 through the 26 of April. To my surprise, I could not check in until 4 pm on the 20 and had to leave early on the 26 which took away two days of my vacation. I feel like I was being taken advantage of. When I tried to discuss the situation with the manager, I was told there was nothing they can do. In other words. They sell you a six-day package, but you can only use four of them. Losing your money on the other two days. What a rip-off.

Title: Serious ADA Compliance Concern & Poor Customer Handling. I had a deeply concerning experience with Airbnb regarding ADA compliance and customer support. I am a healthcare provider traveling with a medically necessary service dog. Despite clearly communicating this, I encountered resistance and dismissive behavior from both the host and Airbnb support. Instead of addressing the situation appropriately under ADA guidelines, I was repeatedly offered cancellation or relocation—neither of which was acceptable given my confirmed reservation and travel circumstances.

Just had a troubling experience with an Airbnb stay in Bend, Oregon, that I feel needs attention. We rented a house for a week and were surprised to find a realtor entering without permission while one of my friends was inside. To make matters worse, the lock was changed without our knowledge. Despite reporting this, Airbnb said there was no violation due to a lack of video evidence. This raises serious concerns about privacy and security for renters. Airbnb, how do you address such issues to ensure guest safety and trust?

Airbnb has become one of the most unethical and anti-host platforms in existence. They claim to support hosts and Superhosts, yet in practice, they are openly hostile toward us — the very people who make their business possible. I submitted a legitimate insurance claim with clear evidence, photos, documentation, and police reports. Airbnb still refused to pay out. This is not an isolated incident — it’s their standard operating procedure. They will do everything possible to avoid honoring their own Host Guarantee and insurance policies.

I have never had a problem with Airbnb until recently. They credited my refund to my account instead of my payment method and refused to change it and on my last stay I left a 1 star review for a host because it took them 6 hours to get us into our BNB, and when we did finally get in the place was dirty. Airbnb took the review down.

Worst customer service. Though they are kind, they "Never" resolve anything. There have serious problems with their algorithms. Our properties disappear from the site all the time. One time they shut down 3 of our properties and we didn't know it for 2 months. All they said is that they did not know why it happened. We lost 2 months of bookings because of Airbnb. Then you have no way to get restitution for this. Also, when I search for our city, it shows 18 other cities in the vicinity, before it shows actual properties in the city that I asked for. They are a mess.. Consider VRBO or BOOKING.COM. or any other platform. This is not a new problem that we've had with Airbnb. It has been going on for years.

I had a very disappointing experience with Airbnb and will no longer be using their platform after years of being a loyal customer. I booked an Airbnb in Paris for myself and my family for 7 nights during spring break. On the day of travel, we were already at the airport when severe weather caused major disruptions out of Orlando. All flights were canceled, including our connection through NYC to Paris. Ultimately, the airline canceled our entire trip because no alternative flights were available for several days. This situation was completely beyond our control and widely reported in the news due to the weather conditions.

Why can't you guys be up front and transparent about the prices. It's false advertising at this point. Cleaning fees are bullshit when they make you clean the whole damn house.

I have been a host for Airbnb for 5 years and for 4 years of that I was a super host. On two occasions I have had guests who have misused my property and giving me bad reviews when I have given them bad reviews first. Twice I have put in claims for damage and Airbnb has made me jump through hoops to prove the damage and then denied giving me recompense. I have just taken my three houses off and will go to VRBO. They give horrible support to hosts.

Very disappointing experience with the host and Airbnb. I booked late due to a flight delay and, since I don’t read Portuguese, I did not notice there was no parking. The host later informed me and asked me to pay extra outside Airbnb platform for parking payment I immediately asked for a cancellation a few hours after booking because the city doesn't have a good public parking system and the car is a must to have, but the host refused and demanded 50%.

I've been using Airbnb for 10 years now, and I believe they are unprincipled despite their pretense of being socially aware. I was targeted by an Airbnb host who was emotionally abusive and barged into my apartment twice (on specious grounds) in large part due to my race. In ten years, no other guests had posted being being traumatized by the host.

My wife and I rented a house (through Airbnb) for 49 days in Puerto Vallarta for $4,700.00. The house was unsafe; (stairs without handrails; we are 73 and 75; exposed electrical wires; dryer lint collecter clogged). Items not working (Tv, fan, oven ); not comfortable stay (fence back yard was like a sauna, dog barking EVERY NIGHT and MORNINGS). Terrible view of neighbour's house from our bedroom window. Contacted host for refund but he refused. Received partial refund from Airbnb. Host requested funds for a broken item that was his fault. We refused and Airbnb took money without our permission from our Visa. Zero contact from Customer Service after numerous email, messages and phone calls. Airbnb should inspect all properties before listing them on their site. The weather was GREAT, area was nice; friendly neighbours and close to shopping.

I have used the Airbnb platform for years with no issues. I booked a reservation a couple of months ago for summer 2026 and made the required 50% down payment. Three weeks ago I received an automated notification from Airbnb stating that my reservation was canceled and I was being permanently suspended from using the Airbnb platform. Supposedly I "violated their Terms of Service" but no one can tell me what exactly I might have done wrong. From the time I booked the reservation to the time of suspension/cancellation there was no activity at all and there were no issues with my payment. At this point I would never again use Airbnb, as they have indeed violated my trust in everything about them, but I still want to know what caused them to make the decision to banish me from their kingdom.

I’ve had mixed experiences with Airbnb. Some stays have been great and exactly as described, while others didn’t quite match the listing or expectations. It really depends on the host. The booking process is easy and there are plenty of options, which is a plus. But communication and consistency can vary, and fees can add up quickly. Overall, it’s a useful platform, just not always predictable.

Airbnb is absolutely useless if a hosts posts an untrue review of you as a guest. The host indicated we left the house a "Mess" which is absolutely not true. Airbnb would not remove the review unless we could prove we didn't leave it a mess. I told them the last I checked, it was supposed to be innocent until proven guilty and the host should have to prove we left it a mess. There was no response to this and the review stands. Do NOT rent through AIRBNB unless you photograph with date and time stamp everything!

Worst experience with Airbnb! Traveling for work and have an employee who will be in Manchester UK for over 3 months. She gets to the “1 bedroom” apartment and there is NOTHING there. No toilet paper, bedding, dishes, tv, nothing! Completely false advertising! It is more of a studio and the bed is about 12” from the stove! There is no way the accommodations were acceptable for a 3 month stay. Just awful. In addition, the building management company says it is against policy to rent as AirBnB and these same “hosts” have scammed people before. With our help in providing the information they’d been missing, they are now pursuing from a legal stand point.

Airbnb partners with an insurance company called "Generali". This company provides travelers insurance with the booking of housing. On AirBnB's website they provide a coverage breakdown that appears prior to making payment on AirBnB's website. I'm an American traveling in Bali, Indonesia. My connecting flight was canceled on March 1, 2026 by the airline. All proof and receipts requested were submitted with my claim. My claim was denied. They keep your initial payment made and deny your claim. Win win for them. AirBnB states they can't get involved with a partner company on their website. No exclusions are listed before taking your money. They want to present it after they deny your claim. It's deceptive and misleading practices. Beware of their insurance company. AirBnB will not help you even though it's their partner whom they allow on their platform.

Like others, we have experienced long delays in refunds. No real excuse, they show bank processing. Since Amazon refunds are almost instantaneous using the same credit card, I have to assume Airbnb is trying to hold onto the money to collect interest. I have to assume they are financially strapped and using customer money to fill financial gaps.

If I could leave zero stars I would. As a first time user of Airbnb, let’s start at the beginning when I first downloaded the app. I learned that someone had fraudulently used my phone number and created a profile that was not me. This was my first experience first off with Airbnb after countless calls and frustration. They finally fixed that months later.

I canceled an Airbnb reservation in Tulum after cartel-related violence and U.S. Embassy security alerts were issued for the region. Even the host acknowledged violent incidents near the property. Airbnb refused to apply its Major Disruptive Events Policy and said it only applies if they internally “activate” the event based on undisclosed criteria. Because they chose not to activate it, they said they could not override the host’s cancellation policy. The policy language presented to consumers does not disclose this requirement. This experience raises serious concerns about transparency in how Airbnb represents and applies its safety-related policies.

Last summer, after being a regular user of Airbnb for more than ten years, I had the worst experience I have ever had with any travel service, in Turkey – specifically in Istanbul. I rented an entire building for a family gathering based on glowing “positive reviews” that I later realized were completely misleading, if not outright fake. I paid over 1,900 USD, only to discover that almost every important detail in the listing was false. The reality on the ground was not just disappointing – it was dangerous. There was a very real risk to my safety and the safety of my family because of the neighbors’ behavior, combined with the host’s lies about the parking spaces supposedly reserved for the building. The situation escalated into a confrontation from the very first moment we arrived. I refused to stay there and decided to leave immediately.

Reserved and paid for a Airbnb. A few days before scheduled arrival a war broke out in the country and travel was restricted so needed to cancel. When I contacted them I was told it was non refundable yet they asked me to cancel my booking online so that they could rebook someone else. Completely unethical! Here we are stuck in and out of bomb shelters and they run off with our $$ and want to double dip by booking someone else in the same place! Would give negative stars if I could!

Disgusting. Had paid extra money to get a pool heated only to get to a place that was frigid at a 70 degree temp in Hialeah FL, the yard had over a dozen garbage bags, owner was as nasty as can be an attitude not to describe cheap and stingy, still had nerves to complain about is that we were looking to get a $4000 refund, there was no soap or conditioner in the master bath, cold water in the master bath not more then 80 degree, was fair enough to wrote a review about that host because I didn’t want to jeopardize Hollywood, there was one garbage bag provided in the house. How nasty and advantage to take from a consumer. Stay away rather go to a branded hotel where you know what you get more or less. For someone charging those kind off fees it’s gotta have nerves to be cheap on garbage bags hot water and soap.