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I posted my rental property with the name Tropical Sunshine in December 2020. I was doing great with this company. I even have a 4 star reviews, which is better than Airbnb. Now my business with this company hasn't made me any money since 2022. Yesterday, my friends were recently trying to rent my property, however, when they did their research on the Airbnb website, they found another Super host with the same name as my property. My friends tried numerous times to find my property. They finally called me, and I called Airbnb.
My friends tried to rent the property for June 13-June 17, the website stated that there no homes were available in the Port St. Lucie, Florida. This is a joke. This is my means of income. This company is cheating the host out of their own only means of income.
This is a real problem. This is not beneficial to the owner. My property hasn’t been rented by Airbnb since July 2022. Airbnb is not working for the customer. They are giving false information and not doing a good job. I have had to go to another company to promote my property. Airbnb does not have the proper customer service to deal with situations like this. I’ve had no luck. The president of Airbnb was on CBS recently promoting his company by stating how well they are doing, and their goal is to help their host and visitors. I feel the company is only there to boost their income and not anyone else's. It is very hard to get support. I do not recommend Airbnb!
We posted our rental property and since had only problems with Airbnb. Although our property is listed at $160 a night someone booked it at $6.45 a night. We declined the offer yet his days remained blocked out. We listed the various fees according to the months, yet the calendar only shows one fee. The category listing is wrong. It is very hard to get support. We do not recommend Airbnb!
I had a really bad experience with a house I lived in and left a negative review and the homeowner left an negative review for me as well, fair. However Airbnb removes my review of the owner leaving the rest of the renter with no idea how bad the home owner is and they would not remove the negative review for me from the home owner. This is how you will be treated in Airbnb, if you are a renter, you are nothing to them.
This company is not trustworthy and needs to be regulated. They harm their users in many ways and anything is ever addressed. There are times they don’t pay the host for months and also they money out of the host account for any unfounded reasons. And there's nowhere to complain about their mishandling.
I rented a house through Airbnb. One day into my stay I discovered the home had roaches. I contacted Airbnb to file a complaint only to be told I should have contacted the home owner to which I said why, they already know. Airbnb blames me for not reaching out sooner, never addressing actual issues even though I provided pictures of dead bugs and insecticide I had to purchase at midnight. Airbnb wants to close my case stating I have not responded to them but I respond to every message sent. Websites should allow a negative stars
Contacted Airbnb Guest Services about problems at a house we are currently renting. See the list included at the end of review. I have contacted Airbnb Guest Services multiple times and they have done nothing to help rectify these issues. This is listed as a "luxury property" & it is in very poor condition. Multiple problems i.e. unkempt yard with broken lawn mower, rusted bbq grills, broken down shed and trash in backyard. Interior has large hole in ceiling of dining area, floor tiles coming loose in hallway, bathroom towel rack fell off the wall, garbage disposal leaking with a foul smell emanating from under the sink, water heater broke and flooded the main floor with a 2 day wait for repairs. I do no trust this company to take care of guest problems and will use VRBO instead in the future.
I had a guest that stayed at my home, it's a 4 bedroom 2 bath house. He claimed that there was roaches. I confronted the guest upon leaving and asked to show me where he saw the roaches. He said that he will write a good review if I give him his money back for his stay. I said no and then I found all my towels were damaged, they were pink after he left.
I sent him a message that I was going to claim damages for him to replace the towels. That's when I understood what he was up to. I claimed for the towels and he wrote a nasty review about my house having roaches. I lost an entire month of bookings and I'm still recovering from his bad review. I asked Airbnb to remove it and they said he didn't violate any policy. I had multiple guests stay with never an issue. I even had a guest coming in on the same day he left with no issue and still they won't take the review down. Airbnb has no valid reason for leaving the review up because there was no other person that can back up his claim.
I was fully refunded for a reservation that Airbnb canceled. After they refunded the money they went back into my account and took the refund back, only to hold it and then say it was canceled within the time frame for a full refund and I only get half of the refund back. I called them with proof of what they did for them to tell me it was a glitch in their system and I couldn't get my money back. Reservation was made March 29th and canceled April 24 fully refunded and they went back into my account April 26th took it back. And canceled it May 2 to say only say 50% can be given back.
I booked Thai reservation at the last moment to travel to Madrid and the public advertising is not accurate and not specific. They have 4 rooms to share common area very dirty and not window just in one. I get infected by bed bugs and I get changed the bad the day before my check out and I found it the day before after I reported the issue several times for dirty the entire apartment. It’s really unsafe walking up 4 floor apartment. I did not recommend anyone to stay there. Also I’m willing to repot to the Madrid Health Department. This location is totally inaccurate. Never but never the guest get the exactly address even after booking and get the confirmation, they ask you to wait in the La Latina metro station. Very suspicious. But I have pictures of my issues. I get infected with several bites by bedbugs.
Customer and Hosts beware. Airbnb is engaged in fraudulent business practices and read the fine print in the terms of service when downloading their app and using their platform. They force everyone to agree to an "arbitration agreement and class action waiver that apply to all claims brought against Airbnb in the United States", meaning you will have to input any dispute information into their Airbnb portal communicating with a customer service agent overseas and "Airbnb reserves the right to make final determination on all disputes". Meaning you are not entitled to a fair day in court or even a class action lawsuit against the company. There is a reason this company literally has thousands of 2 and 1 star reviews. You won’t find this out until you have a problem and have to go through this process.
Airbnb is clearly not screening guests and allows criminals to use the platform, they also provide no background information or credit information on the random guests they allow in your home. We are at the full mercy of Airbnb and must trust them. We recently had a guest that was staying at one of our properties for an extended period. An issue came up with plumbing where the drain under the house needed to be replaced. We immediately contacted a plumber and was in communication with the guest to schedule the needed repair and offered hotel stay to the guest during this time if they chose to need it.
On the day on the scheduled repair the guests turned away our plumbing crew and would not allow access to the property. We immediately contacted Airbnb and they were of no assistance. They tried to work with the guest and they did not want to leave the property even thought the drain was not draining. Airbnb did not force them to leave and was of no assistance. The guest proceeded to allow water to sit in bathroom floor causing thousands of dollars of water damage to the bathroom. They offered us $0 in Aircover claim stating "damages weren’t caused by guest, which means they aren't eligible for reimbursement under Host damage protection". Just writing this to warn others of Airbnb business practices.
We booked 32 nights at an Airbnb in Crestline with Ryan the host. Our booking was to be billed at $88 a night with the first 32 days at a 20% discount when we first made a booking. A blizzard occurred making it so we had to change our checkin date. Upon changing the arrival date our host Ryan billed us full price. We have been fighting with this back-and-forth for two weeks and getting nowhere with AirBnb support nor with the house host. They keep passing us from one person to another and lying about or hiding the rules in terms that they’re supposed to follow. Ryan is a liar. He also spend too much time talking to my wife on the phone about unprofessional matters acting as though he was her friend but as soon as he hung up hung up upon he emailed us and denied giving us the refund we deserved. Also are listening was supposed to be locked in. Walked in because of extended stay rules and he change that as well.
AirBnb is extremely difficult to get any kind of help from. Their billing is horrible. It does not break down the costs and every time we changed our reservation by adding more days they were calculated the entire amount. They recalculated the entire amount at a higher rate. AirBnb should be investigated as well as their hosts and the time that I spent here has been ruined by having to fight with him over something that should not have been an issue. They are greedy and self-serving and two-faced. I won’t go through AirBnb again and neither should you. If you look at their terms And how do you tell a host to deal with customers is appalling. Ryan rent a cabin in Crestline and various other places if you see his name I would steer clear as a rental or get your agreement in writing or concrete.
Ipswich MA May 15-19. I do not recommend this place at all. It is very dark, front door has window panes, easy break in. Host said I don't need locks there. Apt has no dead bolt or chain. Just an interior knob on the doorknob which can be opened easily. It has 3 steep flights of stairs and a steep incline to drag your baggage up. There is no food at all, so you will drag that upstairs also. Mattress is poor quality and near the floor. It is a dingy hall and bedroom. I arrived late due to travel to be near ill family member. All payment was required in advance so when I left for a hotel nearby, because my safety is important, I was out another $415 after spending $756 for four nights and leaving early. I have tried to receive a refund. An obnoxious meme of an upset child whose ice cream has fallen off the cone and a token refund is my answer from them. I cannot reply to their email. My advice would be "Run! Run the other way."
As a host Airbnb treated me- and as new policy- all hosts unfairly. They let entitled guests break rules, hurt our homes, and treat host like servants with no repercussions to bad guests. The job is 24/7 with no appreciation for hosts schedules. They are the horrible boss who doesn't care about holidays or after hour private time ect. I left their platform for so many reasons but mainly once they proved untrustworthy and no longer regarded hosts' boundaries/rules within their homes.
Airbnb offered little to no accountability in some instances especially lately (policy changes gone wrong) giving the hosts all the risks of renting to strangers off the internet. Though hosts are paying airbnb good money for the assurance/insurance the guests were not made accountable when they were responsible for whatever damage and rule breaking loss of income etc. they had caused. Airbnb customer service is an intentional run around to waste hosts' time and thusly to dissuade them from pursuing fair terms/payouts. Half their employees should get fired or if kept on - trained in basic fundamental dealings.
The last straw was when a few of their employees outright lied, covered their tracks by refusing to furbish or listen to the evidence they had or were given, and then tried to gaslight me into thinking their unjustified delusion was an accurate depiction of what occurred. I will not use them anymore. Airbnb has gone to absolute garbage for hosts! As for guesting- they side with the guests even when the guest is wrong with the new policy change.
Worse they don't check on safety issues even after reported and documented to them. They simply don't care about the experience and are in it for the greed. Many places on there are good but some are dirty tho they have good cleaning reviews, moldy tho it is not mentioned and is a serious health issue, dangerous with no repercussions or care to amend such- definitely no warning to guests. Certainly no payment to make it right after it affects the guest experience.
In my years as a guest and 16 months as a host- having been on both sides of the coin- I saw them go from good to absolutely not acceptable. Example of their dishonesty- Airbnb took down a bad review I put up about a guests that I had evidence to back up (and these guests were thieves that cost $1000+ in losses) for no reason at all. In that case (prepolicy change) I got the money but the fact they don't warn other hosts, kick off proven thieves from their platform, and rather tailor their reviews dishonestly is disturbing and dangerous for hosts. They more recently took to outright lying not to refund me back 4 nights and over $1500 they owe me. Leaving them has taken a great stress out of my life! I don't want to support a company that doesn't support or protect the backbone of hosts they rely on. I won't put my home on their platform and I will find another place to guest on too!
I used to go to AirBnB as my first site, haven't used it for the last two years, and I'm gratified to see that others agree, with the bad reviews I see here. I had booked a place for 10 people and was hosting a party. This was done more than a year in advance. Airbnb canceled on me and all I got was an email to that effect a few days before. Much better to book with hotels which are cancelable by you, and which respect their contract. Also, many hotels have gotten into renting out similar places that Airbnb does. Will never again use Airbnb. Also, go to other sites and check out the same rentals you see on Airbnb. You might find them cheaper! I did a couple of times, and rented from VRBO instead.
May 12 - May 14, I rented a Airbnb at 178 Indian Bluff Trail Hendersonville NC. I paid $400.00 for 2 nights. There was a cleaning fee of $100.00. The first night was wonderful and I did give a good review for the first night but the second night was terrible. We came back to the Airbnb and the keypad wasn't working. Called the owners numerous times and kept trying the door numerous times for over an hour then called Airbnb and waited another hour, was told to go to hotel! My husband was without his medicine, we had another couple with us and had to sleep in a 2 queen size bedroom in our wedding attire. No toothbrush, no pj's and no medicine. I paid $142.00 for that night making total $542.00 and was reimbursed $300.00. I should have only been charged 107.00 for 1 night. All Airbnb in all communications would say, "I am sorry for your frustration!" I am not happy.
I completely regret listing my property on Airbnb. Guests stole hundreds of dollars worth of items. The resolution center is no help and they completely ignore emails and transfer phone due to a massive communication break down between countries. No one assists when I need the money for items returned to me, but AirBNB is SUPER QUICK to take their fees upfront for every booking I get. Money hungry and doesn’t care about a single home on the site.
I booked a room from the 12th May till the 17th in Toronto. I arrived at the place at night, aproximately 1:00am and followed all the instructions to get inside. Then, the key was not in the lockbox. I called Airbnb to have a support and they told me to get a hotel nearby that Airbnb would pay 30% of the difference in price. Unfortunately, the only hotel with available room at 3am in Toronto was Intercontinal, which is way more expensive. Then, the next day, I contacted airbnb a lot of time, but none of them was useful to solve my problem. For example, the support ambassador said for me to wait for an hour, so that he coud be able to have an answer. Having got no answer, I called airbnb many times and still have not figured out the situation.
I used Airbnb more than 20 times with no bad reviews. I stayed in Atlanta in July 2022 and reported the dishwasher was broke when I checked in and the last two days it stunk really bad and sink backed up. Then in Aug they closed my account. I have been asking and they won’t tell me why they deactivated my account. If someone violates the community guidelines they should be notified so they can defend their self if necessary.
I made a reservation for two nights (May 6-7) at an Airbnb guest house, but I had to cancel because my wife ended up in the ER for several hours and required followup care. I asked Airbnb to refund my money due to extenuating circumstances, but they refused and told me I could try asking the host. So on May 9 I sent the host a message asking if he would be willing to refund my money. Today is May 11, and I have yet to hear anything back from the host. My next step is to consult an attorney. I will never use Airbnb again.
I wish I read others' reviews on this website before booking a rental unit, beware that their to support is only for the host. I lost almost $800 for a place I never stayed at, I called to cancel on the weekend because I couldn’t access the website, after enduring an extended period of waiting on the phone and the assurance that they would resolve the issues, I got an email on Monday saying the cancellation and refund are rejected because I didn’t do it “in the system“, they wouldn’t comment on the fact that I called before the deadline. Do not book with them, look at how much they charge for service. Even if hotels are more expensive, I would’ve gotten better service and not out of $800.00!
This company is horrible and does not care for the customers that use it for vacation rentals. It is nearly impossible to get to speak to someone and they put ALL the power in favor of the host so if they want to screw you over, you're done for. As of right now, they have stolen almost $700 from me and I NEVER set foot in the place that they are charging me for.
We scheduled a stay in Wyoming through Airbnb with Outpost (**). We made the initial payment, but the final payment did not go through. When trying to log into Airbnb while starting our road trip, we got locked out. Contacting Airbnb support when locked out of your account is nearly impossible. Suggestion: put the contact information on the screen that says you are locked out. Apparently, contact information is only readily available when you are logged in.
Our next step was to contact Airbnb support and explain we were locked out and our second payment was pending. I was assured that they would get us back into our account in enough time to make the payment. I received an email confirmation on 4/4/2023 from Airbnb that they were looking into the matter. While we were locked out of our Airbnb account, I tried to contact Outpost to make the payment directly. They would not accept it and referred me back to Airbnb. On 4/10/2023, still locked out of our Airbnb account, I received a notice that our reservation was canceled. I contacted Airbnb for a refund; they told me that they would not give me a refund per the host's policy. I contacted Outpost for a refund; they referred me to Airbnb.
I booked a stay in Tenn. I was traveling for the weekend. I got to the host's house within 45 minutes of booking. As I approached the home, the neighbor right beside them had a huge flag of swastikas on the side of their barn. I would be staying in an RV, alone, and very close to this next door neighbor. I decided that I didn't feel safe and canceled it. The host would not let me cancel nor give me my money back nor would Airbnb do anything about it. I called numerous times and went through many people. They said they only way I could get my money back was if the host wanted to give it back to me. I paid $122.00 and never stepped out of my car because I didn't feel safe. Airbnb does not care if you feel safe or not. I would not go through Airbnb unless you know the area that you are going to stay.
Be very careful using Airbnb. I was recently accused of stealing $1,000 of ski equipment from a host's house and was unable to defend myself from Airbnb's customer service in India. Any information provided was not reviewed. I have text messages from the owner saying she knows I was not responsible.
Our vacation rental was cancelled at 9 pm on the night of our check in. We called for Airbnb support to find a replacement and got very little help. We sat in a parking lot for 3 hours, called over 20 times and messaged in a chat 100+ times. In the end, we were left to beg hosts to take a reservation for that night and pay for the rental which was twice our original one. The next day at 3 am I was told they would process my refund for the cancelled rental and it could take 15 days and gave me a $38 coupon for a future rental. I'm furious about how things were handled. Aircover did nothing and was a useless policy. Customer support gave me a new person to help every time and then told me they would call me back, which never once happened. Completely disgusted with this experience. Will never use this company again.
I booked a stay with Airbnb. The host listed WiFi - there was NO WiFi. AirBnB offered a coupon of $500+ however, the new booking cost MORE. AirBnB did not remove the listing after being notified of the issue.
I booked a place through Airbnb. They took my money that same day. 5 days later the host sends me a private message begging me to cancel the reservation, which is against Airbnb policy! The host canceled the reservation. Airbnb takes no accountability and no responsibility. There were no resolutions. I felt defeated after speaking to their customer service.
In late March we booked a stay with Abode (Memphis) via Airbnb for what should have been a great retirement trip for my father. Since then we have learned that the Extenuating Circumstances Policy at Airbnb is worth nothing, as customers we received zero support from Airbnb in our conflict with the Host who demanded things outside of the regular procedures for cancelling/changing the dates of a reservation, concluding with Airbnb and Abode (Memphis) conspiring together to extort 500 USD to change the dates of our reservation - all outside of the Terms and Conditions. For these reasons, today we filed complaints at the FTC, the EU Consumer Protection Body, and the Attorney Generals of TN and CA. All that is left is to warn other people to NEVER book with Airbnb. For people who travel a lot, we have never encountered such unprofessional and predatory online booking service. Stay away!
Airbnb puts on the website locations for clients to use, which are dangerous, and don’t take responsibility. You will pay for the reservation even if you cancel 2 hours later, so be aware. They expect you to use Google Map to check if this is safe location. I rented a studio, which was advertised safe, and when I got there I realized it was slums, there are drunk, homeless people blocking the entrance, tons of garbage, dominant smell of human feces everywhere. Me and my husband were not brave enough to leave a car. Also the company didn’t provide access codes.
I cancelled reservation with the host and had to scramble to book something else. They charged me for both reservations, and informed they don’t take responsibility that I couldn’t access the location. Also obviously don’t care about clients' safety. Till now I didn’t see my review about this location, despite my other from the same time was posted already. Looks like they only post good reviews, and this way clients become victims of their false advertising.
Late in the afternoon on New Year's Eve my host cancelled, after not returning messages nor answering phone calls all afternoon. I found myself desperately searching for an affordable place to stay. Needless to say it was futile. I was paying top dollar for two motorcycle taxis to drive me and my luggage around on New Year's Eve. When I found a hotel it was too late to get supper as the restaurant was already closed and it cost me $447 for a single bed. It is against AirBnB's policy to reimburse me that amount, especially since they already refunded me the full $30 for the cancelled at the last minute stay on New Year's Eve! My last night in Bali and my New Year's Eve was miserable!
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