Airbnb Reviews

After a terrible experience with our host (we didn't get to stay at no fault of our own & were only refunded 30%), Airbnb TOLD me multiple times to review our host/stay so she would stop being listed as a 'Superhost' and so others would not lose their $ like we did. Days after I left my review I receive a message from Airbnb stating that my review is irrelevant and so they're removing it. DO NOT USE THIS APP AS THEY ONLY CARE ABOUT THEIR HOSTS AND THEMSELVES.

Giving one star because I can't do worse. The unit was not cleaned before we arrived. We had to clean the house and wash our sheets. The ceiling fan in one bedroom was broken, the microwave and ice maker in the fridge were broken. There were two TVs but no remotes were provided so we couldn't use them, they had no cast ability and the station we could get kept pausing and buffering. There were train tracks at the end of the street and the train woke us up every morning, this was not in the listing.

AIRBNB allowed the host to cancel the booked reservation after having it confirmed for 7 months. This was at Front Ocean View Balcony – Hollywood Beach+ Hot Tub hosted by Stay Sol. Then it was available immediate after cancelling my reservation at double the price.

I booked a stay at an Airbnb at Address 9300 Renshaw Dr, Bethesda, MD *******, with an owner called Shahab. His place was bare bones. Hardly any pots, or pans. No silverware to speak of. No real cups, in short, a poorly stocked kitchen. Washer and dryer in the back of the home in what was a spooky, grey large room with all the ductwork there. There were no dressers. There were bugs in the basement. He would stomp over my head with his baby at three and four am. He refused to stock anything insisting I call him to get what I needed. Home smelled of mildew. Home had been refurbished, but just wasn't pleasant. All of our communications were pleasant. He kept extending my stay as I had my husband in the hospital.

Won't issue me a refund! I am not going to Mexico for treatment! I've been trying to get refund! I booked for December 24th but canceled back in August! They are fighting with me in regards of getting my full refund!!

I booked this healing vacation for my mom and I, to Sedona, AZ. Since we both had heavy cancer treatments for years we needed a break. Instead of taking 7 different pills a day, I use medicinal ** and while it's legal in Arizona I let them know my situation and mention that I'll smoke outside. Just because throughout these years the stigma, and misinformation is obvious.

This process with this company has been so stressful. Not only with the hosts but the company Airbnb itself. I had a host cancel on my way to check in leaving me to sit in an airport 4rs. The following stay I booked was filthy to the point It was unfit to stay. Then finally I checked into a hotel. I decided to extend the hotel stay and Instead of Airbnb using the coupon I have they charged my card and is not willing to issue a refund. Not to mention it take at least a hour for them to get back to you about anything.

I had the opportunity to add one day to a business trip to meet my son in Las Vegas so he could introduce me to his girlfriend. The night before our arrival, the host cancelled the reservation citing a personal family emergency. Finding two hotel rooms at the last minute in Las Vegas on a busy weekend cost me an additional $550 above the cost of the Airbnb reservation I had made. Airbnb offered me a voucher worth a total of $70 towards another airbnb, but there were no options available for less than the hotel rooms I found. DO NOT TRUST YOUR TRAVEL TO AIRBNB - THEY WANT YOUR MONEY BUT WILL LEAVE YOU STRANDED!!! I was an airbnb host for a year, and then have been a loyal customer for about 7 years... and that is how they treat me. I will never use Airbnb again.

I'm truly frustrated with this entire situation. The guest has already made their payment, and I've fulfilled my obligations, yet Airbnb is still withholding my funds without providing any explanation. I'm uncertain about the rationale behind this decision. I've been calling them daily, pleading for my money, and this experience has been incredibly disheartening. Everytime I call, ABB rep says they are going to escalate and nothing happens. No idea what to do!!!

AIRBNB allowed the host to cancel the booked reservation after having it confirmed for 7 months so now to rebook another place in the same exact area was 1000 dollars more. Almost seems deliberate as they are trying to milk me for more money. Tried to have them discount me next stay to what I had originally booked it at and they tried to give something in a far off area other than where I booked.

Airbnb refused to investigate a racist listing in Brazil. I have reported a major racist incident to Airbnb 3 years ago at one of their listings. It is a powerful listing since it has hundreds of apartments so they refused to gather infraction and never talked to the victim of the incident. I tried for months to contact supports and they did everything to make me stop by redirecting me and closing previous conversations. They even deleted my review of the listing stating that it was not relevant. They were right, that listing had almost exclusively white customers so racism is not relevant for them unless they have conscious.

They state on their website that security deposit’s aren’t allowed to be taken off their website. When I got a suspicious email from a host asking for one I was obviously uncomfortable with this given the stated policy. I cancelled my reservation over a week in advance but past my refund window then submitted a complaint. Of course Airbnb cares more about the host in most situations so they tell me about an obscure exception that allows them to take a security deposit. Basically if it’s a large company that’s hosting and has an “API integrated software” for their listings then they can break their security deposit policy. Am I supposed to ask every host if they use API software for their listings? I thought it was Airbnb policy security deposits weren’t ok? Well Airbnb has gone downhill quickly over the last few years. Not surprised they put customers last.

I made a reservation; you must use an app that, if you don't use apps a lot, is not easy or clear. The details of the home were not clear. I would never have agreed to that home. The policy was difficult to understand and include a version of "double talk" that made most of it unclear. I bought the insurance. The insurance is impossible to use. The people at the insurance company can't be understood on the phone, they hang up on you, and if you choose "other" under any item on their website they tell you to call, which leads to them hanging up.

Home in Keystone SD, hosts James and Chris. Filthy stove top and range hood. Not dirty but covered with black grease. No oven as listed. Mold in upstairs shower. BBQ grill outside covered In grease and dead bugs on and in cooking surfaces. Screen doors and window screens torn or bent. Walls and tiles dirty or in disrepair. Hot tub with no privacy, right off employee and public road. Requested portion of refund, denied by host. They refunded $100 On a nearly a nearly $2,000 rental.

We booked on Airbnb for the weekend. When we arrived the house smelled like a wet dog. There was pet hair in the furniture including the beds. We didn't have anywhere else to stay and no money to rent anything else so we had to stay. We sat in the bar stools because of the couch. Went to take a shower and even the towels smelled like wet dog. Wrote to airbnb support and was told they are looking at it and will get back to me. Still have heard nothing from a real person just their robo chat. Do not recommend.

Arrived to my AirBnb location after driving six hours and found the place to be disgusting and CUT MY HAND on the toilet flusher that is broken. I left, contacted AirBnb immediately, sent them 20+ photos, and ended up sleeping in my car for the night. Meanwhile, they spend a week jerking me around with questions and messages and their final resolution is to offer me 10% back on my stay. You should be ashamed of yourselves for doing business like this. I’ve been a member for 9 years and have many friends who use your services. I guarantee they’ll lose more than the $90 they refuse to refund me in the negative publicity I give them and the business I never give them ever again. Account deleted.

The worst travel experience of my life. The customer service department is in the Philippines and only want to offer apologies. Would not recommend using Airbnb unless you have a small proactive host. The other problem is the time change, they close the No Reply texts. Some look to be AI automatic boots. Safe travels.

We reserved a home on the beach block in Rehoboth DE for a 3 night stay, September 22-25. On the day before our stay was to begin, the National Weather Service began providing warnings that Tropical Storm Ophelia could potentially cause flooding and road closures in coastal Delaware towns, including Rehoboth. The following morning with the NWS warning still in effect and knowing we were very close to the ocean, I tried to contact the host for some advice. The host did not immediately return my email or phone call (he contacted me 3 hours later) so I contacted Airbnb directly. The agent there said she fully understood my safety concerns and would contact the host. But at first she too was unsuccessful. After several hours, I eventually made the decision, that for the safety of my family, I would cancel the reservation with the expectation of receiving a refund.

A couple of years ago we booked an Airbnb for a week. Got a quote for the stay and within 30 minutes of the reservation we decided to cancel. The reservation was for a few weeks out. However I can't remember how much I paid but I do remember because I didn't read the cancellation notice from the host and found out we were going to lose 60% of the reservation. Watching Brian Chesky on TV this morning turned my stomach and he's saying that most fees have been removed or drastically reduced. However, looking at Airbnb today I'm still seeing most Hosts are still posting high and outrageous fees. I've only booked hotels and private B&B's that are not on Airbnb since I can cancel my reservation without the crazy fees Hosts impose on guests.

My experience with Airbnb has been a nightmare. After making reservations back in early August they have not properly, personally responded to my problems (it is now in late September) of verifying my identification, obtaining confirmation of my reservation, the address of the BNB we are renting. They have a real lame website, hard to navigate. I will never use AirBNB ever again.

After catching a severe case of Covid and missing my hosts' cancellation window by a mere 8 hours, I am out money. When battling for a refund and ultimately being told "too bad but feel better", I took a look through the receipt and noticed that 20% of the amounts paid are service fees and outrageous charges. This service has gone severely downhill in the past year and no longer has benefits outweighing a hotel room, if any benefits at all. I have reserved my last and definitely least Airbnb stay.

Airbnb will punish guests for cancellation (i.e. you will lose your reservation money), but will not compensate guests when the host cancels their reservations. The same way you will be economically punished when canceling last minute you should be economically compensated when the host cancel your reservation, especially when it is a last minute cancellation. However it is clear that you can only lose, never win as a guest.

I have a very bad experience with an AirBnB, it had a 4.5 rating but it was far from that. The mold in the shower was disgusting. The shower door did not close, it did not even have the correct address. The shower was so bad I did not even shower, waited to I went to my next place. Thank goodness I was there just one night. Airbnb cared less about it even when I showed them photographs of the shower mold.

Buyer Beware. Read every word available before booking. Some of the offered homes may or may not be affiliated with the amenities you may have previously experienced. I made an assumption and it cost me money, stress, and last minute The company will listen but do not advocate for consumer but rather properties. Read and inquire thoroughly before committing. Be aware that properties in resorts may or may not be affiliated with the amenities you seek. Check the host message establishment is same as the original listed establishment on advertisement. Misleading ad may reference a resort in bold lettering but in middle of “more info” have “no affiliation with resort amenities at all". Buyer beware.

Rented a place for 2 weeks, turns out there were more shared guests than the host had told me in the private messages, had to leave right away. Airbnb did not care AT ALL. They cared more that the dishwasher was broken rather than the fact I was staying with 6 other people instead of 2. On top of that, their customer service is all outsourced and the people can NEVER understand what I am even saying, it takes like 1 hr to relay one message to them. Absolute trash company with some of the worst customer service I have ever seen. ON TOP of all that, the owner made a false claim about property damage against me without ANY proof and I had to actually fight for it, as if Airbnb was using the "guilty until proven innocent" philosophy rather than "innocent until proven guilty"--absolute nightmare. So any host can claim any damage against you without proof and Airbnb will just take their side.

Rented a home at 82 Lobster Cove Road Boothbay Harbor, ME 04538 and paid over $1500. Hurricane Lee is projected to make a direct hit at this location while we were scheduled to be there. One would think the host and/or Airbnb would have some compassion and/or common sense and refund our money...but no. No exceptions to policy. Clearly, this is wrong and they should be ashamed to take such a position. Stay away from this property and Airbnb, if possible.

Paid 370 for 2 weeks in Victoria. Got covid, tried to cancel they said no. By the time I tested negative I had 4 nights left of what I've paid for. I messaged the host. She ghosted me. I tried to talk to Airbnb staff, they didn't want to hear anything. So I paid for a hotel. They took all my money plus the cleaning fee. That's who Airbnb is if the host is a scammer, Airbnb could care less.

Robbed by the Host and Airbnb will not help. Paid for a damaged quilt and host said they will give me the damaged quilt back since I paid for a new one and never did and airbnb will not help. Just wanted the old quilt back.

In June 2023 I rented a stay at a residence in Brampton, Ontario, Canada for business. It was the worst experience ever. The host threatened me after I contacted Airbnb the first morning I arrived to complain about the disgusting state of the property. This house was disgusting. Not only was it nasty, I had no prior knowledge I was going to be sharing a washroom at this home with other guests. The gusts were very strange and it seemed that the property was being used for nefarious purposes... I also found out that the host had hidden cameras in my room disguised as smoke detectors. There was also a door in the closet of the room I was in, that was locked from the opposite side, this was a clear security risk, I was travelling with my young daughter, and I'm a single woman.

We booked with a host for our honeymoon in York ME. The host lied about her property and there was major health concerns. Airbnb and the host is refusing to refund us. They broke three of their own rules.

We had been looking forward to this vacation for months, and were sent several emails from host Jenny stating how tranquil, and private the place was, and how she was eager to ensure we had a great experience. Unfortunately, the tiny house looks straight across the driveway to the neighbor's place, and they were using power tools during our stay. When we first got to the Airbnb rental the lockbox was already open, with the key in it (not secure). The first issue we faced was that the bathroom pocket door was broken. We tried to fix it, but it was not just off the track, it was broken and would take more than a borrowed screwdriver to fix. Even though we could not have privacy in the bathroom, we did not complain, and we were not going to let that impact our holiday.

Airbnb take no measures for the security of their guests, all their call center staff work for third party companies (not even Airbnb directly) they have no knowledge on how to manage emergency situations. They left me (a solo woman traveler) stranded for nearly a week in a foreign third world country after being threatened by a host without refunding my money or helping with alternative accommodation.

Booked a vacation for ONE NIGHT, the host did not want to accommodate our check in but would not cancel our reservation?! Airbnb denied my refund when I didn't cancel the trip?! I am now out a vacation and money. AirBNB stood by the host stealing - will never use them again and looking forward to karma on the host.

We rented a home for a family vacation. We were bringing multiple dogs so I had slim pickings that would allow so many. This house advertised a fenced in backyard. It was actually a fenced in back patio with shin-high weeds. There was also a pool, which was a big selling point since we have teen boys. The pool was full of dirt, with the filter turned off. When we turned it on, the skimmer was clogged with a disintegrating rat, that fell apart when we tried to get it out with tongs. The house itself was dirty, as seen by our white socks that turned black just by walking on the floor. We couldn’t use the firepit as the bottom was burned out. There was no water pressure throughout the home. The whole house water filter was cracked and leaking in the basement and was beyond due for a change, as it was dark brown. There were four full size towels in the entire home.

Our rental has trash throughout the yard, water leaking from the ceiling, Sheetrock falling down from the water leak, carpet was soaked from the leak and mold growing in the HVAC room. The host acted as if this was of no interest to them. Airbnb does not have enough influence to step in and help. Essentially they are a broker. They take a piece of the money regardless of rental. Tried to reach a resolution and were offered a $23 credit. This was an insult.

I am really unhappy with this company. I scheduled a reservation in January of 2023 and unfortunately had to cancel. When I cancelled the refund was being sent to an account that was closed and it could not be processed to that account. I keep getting told to contact the bank that is not mine anymore and when I contact the bank they state they cannot help me because the account is closed and there is nowhere for the refund to go so it gets sent back. There is no way to track this. I’ve asked for higher ups to get involved and I get advised technical difficulties prevent that from happening.

Host Colleen attempted to collect approximately $3000 as a fee 6 days prior to my confirmed reservation. She also requested I pay her $900 via a third party/personal link. My original booking was only $997! Airbnb did not resolve the issue in a timely manner and is allowing this host to bait and switch guests through their platform. This is definitely a scam set up to collect additional fees from guest. Don't be a victim like my family!

We made an Airbnb reservation by mistake for a wrong location. Also we thought the amount shown was Canadian dollars instead of USD. As soon as we made the reservation we realized (within 2 hours) and contacted airbnb for cancellation of reservation. We reached out the host to. We are rejected the full refund. Please look into this.. Confirmation number - **.

I have rented from Airbnb multiple times without issue. The one time I did have an issue with a property, I discovered that Airbnb is in the business of siding with the host even when there are published procedures to protect the guest. My incident involved a property that did not portray the current condition of the house. It also reeked of marijuana. After escalating my complaint, sending pictures and videos, and citing the Aircover policy that protects against inaccurate listings, Airbnb told me that the "inaccuracies" were "subjective" so there was nothing they would do the help me. It was so unsafe that I did not stay at the property and I ended up booking and paying for another property. I am having to pursue a refund by disputing the charge with my credit card company. Airbnb would rather lose customers than take action against a host.

AirBnB seems to favor host topics/issues v. guests who had to deal with horrible hosts. Since the host can write, at any time, their issues with guests - whether real or not - the guest is always disadvantaged. When, as a guest, I tried a rebuttal, no one from AirBnB ever responded. What a tight community. Follow the money.

Someone at that location had reinstated my Netflix account and was watching movies at that same location that very day. Then Discover notified me that my card number was being used to charge other things with other vendors. They had accessed the smart tv and managed to get my discover card information. I Contacted Host to find out who had rented the house and was staying there at the present time. So the police could become involved. The host contacted Airbnb and was told she could not give out that information. No One seems to stop crime any more. Airbnb is not a very good company. I am quit sure if someone was ripping them off they would want to press charges!!!

Save yourself the hassle and trouble and DO NOT book your vacation rentals with Airbnb. They are a scam and help their hosts to extort money from guests, in other words you receive nothing in return for the fees that you pay them on top of the rental. They do not like to pay anything to their unstable hosts that break their policies and ruin your entire vacation then they continue to harass the same guests 60 plus days later with their falsified damages and back the hosts and do not allow you to add video proof and evidence to disclaim the falsified damages. Worst company I have dealt with yet and will never give them a single dime and rent anything off this site. Airbnb are Scam artists just as their hosts.

Airbnb is scammer horrible co that should be out of business. Why are they so popular if they have 1.5 star ratings on average? I was a super host with all 5 star reviews worked hard to build that status and suddenly they disactivated my Account with barely any explanation and canceled my reservations as Not Legitimate. I am 1000% legit with STR licenses, ownership docs, ID verified, that's why they had me for years. It was heart wrenching pain as my business solely relied on income from my rentals. Customer service is non existent, all they're trained to do is BRUSH OFF, tell specialized team will reach out within 24Hrs. Over 2 days no one reached out. Terrible, Shocking Experience.

I booked, confirmed, and paid for a home for the 2024 eclipse. It was a great deal. AirBnB canceled my reservation without explanation or a way to respond. I think the renter realized they could jack up their price for the eclipse, but they had to kick me out first. That's exactly what they did.

I was a host for this sham of a company. I have all five star ratings. A guest left me a 3 Star review as retaliation for not accommodating an early check in by 3 hours. She was able to check in a hour early as I rushed to get her room ready. The star rating was she had to wait, the place was excessively small (Tiny is in my title) filth, clutter, shared bathroom (shared bathroom is on my profile). I reported fraudulent rating. It was obvious by our messages these things were not true. Airbnb refused to take it down because guest said I was nice. Since I got a compliment the rest is valid. I have since canceled my listing and will never rent from or host for this company who cares nothing about people and did nothing to investigate this embarrassing and obviously untrue rating. They need to be shut down or revamped or something. Horrible horrible horrible.

I reserved 3 nights with AIRBNB and their host RECINTO by AM TULUM, Mexico. After paying the full amount I got the exact location. Was not convenient and I cancelled and request refund within 90 minutes. AIRBNB promises a response within 4 days. No response after 7 days. After another intent they told me in a day will be a solution. My refund was not recognized. NOT FAIR!!!

This company is fraud. They allow anyone to use your property without owner involvement and third party and Airbnb makes money. They have done fraud by using my property and I lost more than 15k where they say, "We can’t do anything." Be careful…. This total fraud.... Just care about their charges and fee no matter how and who is listing. They don’t have any protocol to determine whose property… Answer is that we can’t do anything… They made thousands of dollar in my property by paying third person. Airbnb did not do due diligence to verify whose property and to whom they are paying. Airbnb just want their charges no matter how it’s come..

We had a booking for a room in Miami, but to our dismay, the room was not we expected. When you entered the house, the smell alone were noticeable. Inside the room were so dark and smells horrible too. The bed smells like an old sweat/pee that sticker to our skin even tho the host - Angel claimed it was cleaned prior to us checking in. The AC was not too strong either, been like more than an hour but the room was still hot. To top it all, we didn’t realize that the place was actually on a ** area. We’ve never been to Miami, and this was our worst experience ever.

Hello, my business name is Comfort Solutions Rental. I have been with Airbnb since 2018. I am a super host and I currently have two properties at this time on the site. My rights has been violated. I had a guest named Jennifer. She wanted to cancel a day before check-in and get a full refund. If I cancel a day before check-in, Airbnb will charge me a violation Fee. This guest was told that she had to follow my cancellation policy by three different Airbnb ambassadors. I also explained to her if she canceled and someone rebook I will refund her some money. She came up with every excuse and called Airbnb over and over till she found the right ambassador to change her reservation and in return caused a negative of 3300.00 on my account. They didn’t call me or nothing before they did it. They trying to say I violated a policy because I said no dogs on my furniture. It was in my listed on Airbnb and in rules and house manual.

I booked a short term rental for two days, only to discover that the place was not what I expected, and when I tried to cancel it, at first, they did not want to give me my money back/refund. And then, when I reported the problem, I had to jump through all kinds of hoops to get the refund. When they finally offered to refund, it would not post back to my account until 5 business days. Who had time or money for that when they’re trying to book a stay? Shame on them!

Do not trust the Airbnb companies. We stayed at the Carolina Casa: 3 Bed 2 bath Near SHAW AFB. Host Kodee was friendly. The home is advertised somewhat deceptive. She post that it could sleep up to six however she doesn’t specify that the twin bed (trundle) for the other 2 guest in in the laundry room. Also the pictures on these Airbnb sites are old and not true. Then towards the end of our check out she tried to say we scratched a table luckily I had taken pictures so I didn’t have to pay. We checked out a day early and she kept the money.

I have been a host on Airbnb for over 13 years. Not only do they overcharge all their guest and basically provide very very poor service they only seem to have phone lines in areas where English is poor and they can only read script. I have a condo in Lahaina, Maui which as anyone reading any news realizes that the beautiful town has burnt down to the ground and Maui is asking all travelers to stay away! Airbnb was going to charge $375 per reservation canceled. They were also giving my guests a hard time to cancel wanting to charge them all kinds of ridiculous fees. My condo is in ruins and the town is gone! These people do not have any compassion or understanding of anything but the monies they want to keep for themselves. Do yourselves a favour and either try to deal with owners direct or try and find different avenues to seek out hosts for your stays. Do not keep feeding Airbnb money!

I used to like Airbnb in the beginning, now, their fees are on steroid, hosts are rude and entitled. Stayed at one in Paris & Bahamas... Terrible. Local ones, forget it, it's like a mortgage. Better to stay at a nice hotel.

We stayed at an Airbnb and the host refunded us $415 due to plumbing issues. Airbnb refused to refund my PayPal account stating a credit would be issued instead. They will not refund you your money. I was told the funds would be returned within 72hrs only to get a different answer after the 72hrs. Airbnb is very deceptive and a dishonest company with a reputation of being fraudulent. Airbnb will do everything to keep your money as a credit without consulting you. I’ve been doing everything I can to get my money released back to my PayPal account. It’s better to stay at a hotel and use a credit card to fight the charges. I will need to open a case via PayPal and involve legal assistance. DO NOT even consider Airbnb! They are absolutely the worst company I’ve ever dealt with in regards to refunds. Their customer service is horrible.

Varun "super host" listing studio at 353 Wyoming in Dayton Ohio should be shut down by City code enforcement. He provided no working stove or smoke/carbon dioxide detector. I'm a 61 year old woman. The stairway is treacherous with the railing stopping at the 3rd stair at the top where you need to stabilize yourself on the 12" landing to open the door with your purse and laptop case, etc for the day. The people driving/speeding down Wyoming where you park in front of the home will run you over when you try and safely exit your vehicle. The shower wall was cracked all the way thru and water was all over the floor after using.

BEWARE! Airbnb will not help you! I've stayed in plenty of Airbnb's over the past several years and I have had good experiences with them all. I've written and received very nice reviews to and from the hosts of each. Well now I've had a scary, dangerous and overall bad experience with a host and attempted to reach out to Airbnb. There was no way to reach a live person, so I reported through their online system. My report was instantly closed. WHAT??? So I tried again with the same result. Once I checked out of the Airbnb, I was able to write a review, albeit a short one as they don't allow enough characters in the box. My review was instantly taken down and when I followed the links as to why, it only said this is "closed".

I was denied by the different properties because of my service dog. This is discrimination, and not allowed per company policies. Hostess front seen to know what a service dog is, and that I didn't even need to disclose the information. I will never stay with a person from any of these places.

I usually use VRBO because many of my friends have rented homes from Airbnb that were not as described. Well, the only home available was on Airbnb, for my dates. This home said premier host and I was like how can that be, the home had 2 reviews, 1 in 2020 and 1 in 2021. If I'd had other options I would have gone with them just based on this information. So, we rented the home for a month summer vacation and had issues the moment we walked in with our 2 shih tzus. They proceeded to go from rug to rug and indicate they smelled. Turning them over, they were all stained with dog urine. Then we went to BBQ dinner and the BBQ grate was being held together by burnt on fuzzy food. When I tried to burn off, the grate was disintegrating. Contacted Host and his response was, "I've provided you with an entire kitchen." But you advertised BBQ grill. Who wants to run a broiler in 85 degree weather. All the amenities were dollar store specials.

I don't think I'll ever use Airbnb again. Vacasa...do not rent from them unless they send you current pictures of the property! They ruined our vacation and refused to refund me what I felt was more than fair! If I had seen pictures of current state, I would never have wasted a dime renting the place! I would NEVER RENT anything that looks abandoned and unkempt! The Airbnb photos of the backyard sold me! I used photogrid to show the Airbnb photo compared to today but unfortunately I can't attach photos here.

We booked a residence for our most recent vacation. Upon locating the residence we observed it to be located in a neighborhood that had graffiti, broken windows and unkept yards. We canceled our reservation informing Airbnb that it was located in an unsafe neighborhood. I was only refunded a very small portion of my payment since we did not "check into" the residence. There was no reason to check in. My family and I did not feel safe at that location. I was told it was the host's decision to refund our money which of course he didn't. I asked if there was any criteria to check the safety of their listing. This question was not answered.

My 90 year old mother needed a place to stay as her house was being renovated because of mold. She struggles with technology so I tried to book an Airbnb, the app was not working and she needed a place to stay near her house which was very limited, so I tried contacting the owner directly. Airbnb banned me and when I tried starting an account for her they said she was connected to me and was also banned for life. Horrible company. I would never list my house or use them even if they begged me to come back. Their customer service was nasty and said that's the way it is.

I tried several ways to sign up for the service online. Wouldn't work. Tried to force me to add the app. Couldn't use the app on my phone type. Tried it on computer, no go. So this is only a playing field for those with the latest technology. And I should not have to give private identifying information to the company. My travel is not their business. The Host can verify directly. All of this has left me to go elsewhere. Not disabled friendly either and the hosts lack any kind of regulatory protections I would find in a hotel.

This is the last time I will be using Airbnb. Last year, while in Paris, the system somehow booked me at the same time at two different places. They acknowledged the problem but said that they could only give me a 200 dollar credit, which meant that I would lose 100 out of pocket. Today, I booked a place with the credit. The place is 130, so I figured I had another 70 dollar left in credit. Nope! They tell me it was a coupon and I can only use the coupon once, they never mentioned that part. So therefore I lost $70. Of course I get someone in India who promises me that a supervisor will be contacting me tomorrow. Unreal.

Entire trip was ruined. We booked a house and arrived with our 3 kids to find it had no water. We couldn't shower or cook and had to bring in pans of water from a rain barrel to flush the toilet. It took 6 trips in and out with the pan of water for one flush. Airbnb offered no assistance to get us into a new place. We booked for 2 nights. Left after the first night and had to fight with them just to get fully refunded for the night we DIDN'T stay and had to pay full price for the one we did even though we didn't have access to major amenities and a big part of my time there was spent on the phone trying to troubleshoot the issues with the well and why it wasn't giving water and was making a very loud constant noise.

Host switched the room on us and gave us really bad room compare to the charges. We even bought the Airbnb insurance to make sure this does not happen. Airbnb did nothing and suppressed our complaint. It was like talking to a Airbnb lawyer when our complaint passed the "level 1" support. They hung up on us and told us that there is nothing they can do. Ruined our entire vacation. Never doing Airbnb again! Never!!!!

I recently rented a house in North Conway NH, the home had security cameras that were not listed (required by policy) and the owner tried to get us to Venmo him additional money which is also against policy. I contacted Airbnb only to find their website had been hacked and was scammed $100.00. They claimed they are not responsible for any of it and encouraged me to go after the host. I will never work with them again. They cannot be trusted.

While attempting to reserve a stay, I was surprised to find out that Airbnb made dishonest statements and representations regarding my reservation request and communicated as such to the owners on my behalf. They also make dishonest statements and representations on behalf of the owner and communicated them to me as well. They are able to easily do so by limiting your direct interactions with the owners in the app. I wonder how many times they make these types of false representations. So sad.

The Host ad was misleading. The Air BnB site indicates that they have insurance against misrepresentation. They did not provide a refund at all, even after offering $200. It was a very long process with horrible customer service, the BBB and no results. BEWARE! Also know that they will not post negative results on host, so the reviews on the site doesn't represent the opinion of the general population

Booked Airbnb in Stayner, Ontario. All was ok, until check out when we received a request for $1100.00 for damages and theft of 2 phone chargers. Host’s proof was 2 empty cigarette packs left in garbage. Friend stopped in and smoked in the designated outdoor smoking area. The host is the definition of “thief”. Completely dishonest. Renters beware because you never know when you will come across a host like this. Neither I, my friends or family will ever rent through Airbnb again. I only gave 1 star because zero isn’t allowed. In fact, should be negative stars.

When you cancel through the options on the website, they ignore it. When you contact customer service, you will waste your time and not get anywhere. I canceled 3 days before the cancellation deadline, got a message from the site that I would get a refund. When I checked on the refund, they said it wasn’t canceled.

I rented a cabin in the woods, upon arrival it seemed abandoned, when we entered the cabin it was dirty, with men's clothing, beers and weapons. we got scared, we went out and tried to communicate with the hosts, obviously no one answered. I spoke with airbnb and they told me to find another airbnb, and then they spoke to me again to find a hotel and they were going to pay me 350 dlls per night, I looked for a hotel and I didn't find any hotel so I rented another airbnb, and now they don't want to be responsible for paying because it's not a hotel!!!! They didn't even care about our safety to begin with and they don't answer me directly.

Do Not Book through AirBnB. I have been seeking refund from AirBnB and the Host for Margaritaville St Thomas since July 18, 2023. They are a BIG SCAM. They do not support the Guest. They refused to release my deposit due to me having to cancel due extenuating circumstances. I canceled on July 18, for a trip scheduled 8/13-19/23. Their cancellation policy is very dubious and unclear for the Guest who are seeking Refunds. I had until 8/6/23 to get at least 50% of my deposit. AirBnB pretended to act on my behalf by contacting my Host Joyce ** to at least give me at 50% refund. The Host refused over and over again. I contacted her myself and in her reply to me in the chat section, "you are getting $0 back" then she blatantly lied and said I wanted to book another Villa at Margaritaville. In fact we will not be going to St Thomas at all. I have filed a claim with the Better Business Bureau and my bank.

Airbnb gave me a coupon after my original booking was canceled by the homeowner 2 weeks prior to vacation. My original booking was $1,178.48 after taxes and fees. The coupon is only valid for a home that is $1,178.48 before taxes and fees. So I now am 2 weeks before my trip cannot find a comparable house to book that is in our price range. I am still waiting on my refund so I don’t have that money either and now I have to spend far more than I originally spent to use their $59 “sorry” coupon. Make it all make sense.

Especially as a new host, I cannot even understand Airbnb. A guest gave a generally positive review and left 4s and 5s in each category, but the "smart bot" Airbnb uses to determine overall score was a 3. On top of that destroying my overall rating, it was clearly an inaccurate and unfair representation of the guest's experience. I spent hours and hours and hours with customer support this morning, but they are clearly unwilling to resolve this or work with me in good faith.

We rented Airbnb for our Montreal visit this summer, and they chose a private room as it were only 2 people. The room that was displayed on the app was nowhere close to what we saw when we went there. There were insects, dust that triggered my asthma. Guest did nothing to clean the room or anything. We didn't even stayed there. Anyway we launched a complaint with Airbnb and guess what they sided with the host even after we provided them with the proof and all, and now they have removed our review as well. So that people won't see the real thing that happens. Be aware guys. There are other very affordable and reliable apps then Airbnb. I don't want anyone to go through this terrible experience that I went through. Airbnb is nothing but scammers.

Using Airbnb is not good. I went on vacation. Checked out and two weeks later and after I wrote a review of the place I get hit with frivolous claims asking me to pay $400 .So check this out. After two weeks of checking out the host in Airbnb is asking me to pay 400 for broken vase. So she waited two weeks after I checked out and after she rented the place to someone else to file a claim of broken vase. No one want to go on vacation and then look over their shoulders and fend off fabricated claims for months after their vacation. Avoid Airbnb at all cost.

I had a vacation planned to an Airbnb and a week before that location was targeted by some major floods, caused 2 deaths so far, closed roads, canceled trains, state parks closed (which are the main attraction in the area), power outages, and the Gov called it a "once in 1000 years event". Airbnb refused to refund our money and not honoring their Extenuating Circumstances Policy that states coverage of "Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events." Customer support has absolutely no intention of helping you and when I ask for a justification of the denial this is what they reply - "We do have a tool that detects extenuating circumstances. This doesn't under it." Extremely disappointing, I will not be using their service anymore.

They protect the $49 room nightly renter vs their 500k invested host on many occasions. Think of them as an AMEX, great to use as a consumer, dangerous to use as a merchant. This company that has no native speaking English customer service will NOT protect you or your property. Wild West customer service doing whatever they want, 99% in favor of a customer, sometimes without even contacting the owner!! Beware!! After 7 properties and thousands of check ins I’m moving into development and sales to avoid having to work with this company in any capacity. They are SO bad, I’m walking away from investing as their partner despite it being lucrative. I’ll find other ways to make income without supporting a poor structure for owners.

The Airbnb pictures from the host of this rental were misleading. The rental did not have bathroom doors. Two windows were broken. There was no warm or hot water in one of the showers. The house is divided in two separate buildings, so to take a shower you had to leave one building, walk outside to the other part of the house. Since there’s no bathroom doors you had to change inside the shower stall. There was only three toilet paper rolls provided for two restrooms for three nights for five people. The fabric shades had mold. Notifications to the host went on deaf ears, nothing was fixed. Notification was made to Airbnb customer service and it also went on deaf ears. The host received their money and we got cheated. So if you're looking at an Airbnb that robs you of your money and gives you a place to stay with everything mentioned above book an Airbnb with Surf City 321 Riverview Ave, Capitola, CA 95010, USA.

Airbnb is the most corrupt, dishonest, disgusting company I’ve ever worked with. Stay far far away from these fraudsters. They are blatant thieves and don’t care about their customers at all. I will never ever rent or host on Airbnb again. They straight stole my money.

The electricity in the house was very spotty, flickering, going on and off, wires hanging from wall, alarms going off in middle of night (with a full house), instead of finding out the cause of the screaming alarms, the host had another guest (Miguel) disconnect batteries, etc. And we were told we should go back to our rooms. First thing Miguel said in morning that he was happy to still be alive. I was too. Miguel left and while I was leaving host took my cooler and food, saying it must've been Miguel's?? I booked for 6 weeks, was asked to leave before 2 weeks were up, no fair return on payment and NO help from Airbnb to help find pet friendly accommodations for me for any part of July. Long time user of Airbnb, won't be doing so again.

In August 2022 I reserved a gone for a family reunion week. The reservation was cancelled 10 days before the July 21 2024 date without reason. Complained to owner who said they sold the house and apologized. Airbnb credited me $45 dollars. The house was at the coast and there was no other rentals to replace it. Complained to Airbnb but instead of a response, they closed the case so I could not communicate with them anymore. I am a vacation rental owner for 30 years and would NEVER allow this to happen and I DO NOT USE this platform to rent my property, nor will I pay it to rent other properties anymore. Unbelievable.

My host refused to give me a refund. It was posted nonrefundable but was unable to even reschedule w/ plenty of notice. The place was falsely advertised and no privacy at all and I couldn’t get any help from customer support.

Thank you to Airbnb for providing my family a way to thrive. We are grateful and blessed to be able to host all nice families and groups that stay in our Airbnb. Everyone has provided feedback that allowed us to grow as a small family business.

I recently had a terrible experience with Airbnb that left me deeply frustrated and disappointed. After booking a room through their platform, I discovered upon arrival that the condition of the room in the attic was terrible and far from acceptable. The room had no vents poorly maintained, and not as advertised by the host. Naturally, I expected Airbnb to provide prompt assistance and address the situation appropriately.

My family and I stayed at a property in Edgewater, MD. The place was smaller than advertised, and it smelled as if it had mold. There were many labels around the house with warnings "Do not open front door", "Do not turn this on", "Do not come in here" which made it very uninviting. There was a glass door in the living room that divided where we stayed from another rental section so we could see them and they could see us. The host was very rude and verbally abusive. The experience was so unsatisfactory that we forfeited the remainder of our stay and went to a hotel. When I explained all this to Airbnb, they sided with the host and no action of any kind was taken. When I posted this rating and comment in their website, they removed the posting. Airbnb manipulates the information that is conveyed so there is NO credibility based on the content they allow to be posted. I will NOT use Airbnb again.

My family and I went on vacation to Surfside Beach sc. We found oriental cock roaches in the unit. The beds were so hard we had to leave early and the pool was shut down. We let the host no about all issues. The host states the beds were purchased in April and he won't do anything about it. The biggest concern for my family was the roaches. Rodney agreed to pay prevention treatment on my home in case we brought any roaches home and he would reimburse 525.00 for the treatment. We own our own pest control business so we used our chemicals and time on my home for prevention, sent him an invoice and he refused to pay because we own the business. My company has been in business for years and very reputable. The host Rodney states refund be issued by July 1st. July 1st rolls around no refund. I reach out to him. No response.

I made a reservation on Airbnb and a few days later, to my shock, found the same listing on Vacasa and it was $1,000 less for the same condo and the same dates. Due to this I canceled with Airbnb within Airbnb and the Hosts cancelation policies. I selected to get a refund to my Credit Card and made the booking on the other booking site (Vacasa). Come to find out days later that instead of the charge being credited to my credit card as I requested it was credited to my Airbnb account as a "booking credit" and no matter who I talk to I am told that this "booking credit" cannot be refunded to my original payment method and that even if I cancel my Airbnb account that I would forfeit the $1,197 that they are holding and refusing to refund. This blew me away and at this point it is looking like the only saving grace will be a dispute with my Credit Card company. If I told a customer this was my job I would be in the unemployment line.

We made a reservation for our employee and when they followed the instructions to get to the house they found there was no way to safely get to the house because the road was under construction. We spent 3 hours trying to get help from customer support to no avail. Despite being the owner, I was not the one who made the reservation so they would not help me. I was not asking for any sensitive information. They would get back to us in 24-48 hours. Long after the accommodations were needed.

How can you rent to someone the same day that you have pest control spraying! There are gnats all around and AirBnb refuses to do anything! I contacted the host and she stated they should die soon. $1400 and I have to wait for something to die????

Classic bait and switch. Claiming a water leak, they switched us to another unit, at the last minute, that was nothing like the pictures. It was old, dated & dingy. Property manager and AirBnb claimed to have proof that the owners were in the original unit dealing with insurance and remediation but we saw no evidence of this. (We've dealt with condo leaks in the past so we know what real remediation looks like, fans, plumbers, etc).

We booked a Airbnb in Cesme Turkey. Our first time being there. When we showed up to the house the house was in the middle of construction. With electrical wires hanging out of walls. Contractor was there and when we called the owner she informed us, "That’s ok. Just don’t touch the wires." We asked to leave and contacted Airbnb and they told us, "Sorry we can’t give you a refund 'cause there was no safety problems." Electrical wires hanging out of walls wasn’t a safety problem? We have 2 small kids and now they are refusing to refund our money. Please don’t use or trust Airbnb. They are only out to protect their profits.

I made the unfortunate mistake to erroneously book through Airbnb. The hotel was booked a month prior. Eleven hours later, I contacted Airbnb and the host to inform them of my mishap and made my request to cancel with a full refund. I contacted the host twice explaining my situation and no response was provided. Airbnb made attempts to contact the Host on my behalf and was informed that it would be the discretion of the host to provide the refund. However, Airbnb honored the host’s discretion as they decided to adhere to their policy. Airbnb and the Host’s cancellation policies are ridiculously unreasonable. Why?

Whatever you do do not trust AIRBNB especially in a foreign country. They will just leave you to fend for yourself and be of no help even if you are feeling threatened and unsafe. Airbnb customer service will act like they feel bad for you but will never call, check up, or help you find another place. The apartment that we came into was smaller than what was listed and they just left us as if it wasn’t their problem. Then the owner of the property accused us of breaking his microwave which was completely inaccurate and was very docile and threatening towards us. When I told Airbnb that we are feeling unsafe they never called nor followed up. If you wanna feel unsafe in a foreign country then I would recommend you go with an Airbnb. Plastic plates and absolutely zero equipped. You rent thru Airbnb to feel like you are home but this is by far the worst experience I have ever had. I would rather spend more money and stay in a hotel.

Consumers I would not recommend staying at an AIRBNB. This last time I stayed in one it was inhabitable. The toilets and showers were not working. They were backing up and overflowing. I had to check into a hotel and they could only return my actual night stay of 395, which was total was 719 in taxes, service fee, cleaning fee. Unfortunately, I lost 324.00 unnecessarily that AIRBNB claims those services are NONREFUNDABLE! I should have just checked into a hotel in the 1st place.

Beware all Airbnbs. In May, we paid for 2 nights' stay at a B&B, drawn to photos of a lovely “Manhattan luxury condo” which had good online reviews. Then on a June afternoon we arrived at the building. Our host suddenly became unreachable by phone. Abrupt hang-ups, garbled mumbling, and bizarre security codes wasted 1.5 hour of our time, as we waited for a key, lockbox, or assistance. Nothing happened. Then at 6:01pm, the host wrote to say that we had missed the 6pm check-in deadline, and his staff had gone home. No one was there to let us in, and we had lost our reservation. We were furious, and we investigated.

WOW!!!! Be careful of the pics you see on an Airbnb, it may not look that way when you arrive!! Things they say are there may not be there when you arrive. We found no coffee, no washcloths, and definitely not a luxury apartment as described!! We called host about an issue with no response. We reached to Airbnb and got nothing but lip service. We got lots of messages from them at 230-300 in the morning. Returning home the host finally called us. I told them about our concerns, and they laughed at us, can you believe that, they laughed at us. Hosts like this should not be allowed to be hosts. This was a horrible experience with Airbnb!! We will not be using them again!! Please be careful, what you see, may not always be what you get!

Their business practices are empowering shady people to advertise with false information and scamming unsuspecting customers. They allowed shady neighborhood to be listed and not vetted. Airbnb told me they only responsible for the property rented, not the neighborhood and it's buyer's beware situation. While you are not providing any indication/information of the neighborhood like the crime rates and criminal record checking on the owners or listers, you are putting innocent people at risk. Airbnb encourages criminal activities while cashing in on their high service fees. The consumers are the losers.

The house itself wasn’t too bad, if you overlook ants crawling on kitchen counters or the mattresses or that my head rested in bed next to Wi-Fi router not even 20 inches away for the night. I was in continuous fog after second night, not to mention the headaches which I’m not sure if from router radiation or from straw sack used as mattress. Fence had holes which were fixed with stones, gate did not latch, so if you bring your furry baby beware, it might slip out of yard.

Airbnb does not care about their customers. They have stolen money from me and not attempted to return it. They use excuses like they cannot contact the original host to collect the money. A gross misjustice was carried out through Airbnb interface and they are therefore responsible. This company does not care about customers. The fact that a multi-billion dollar revenue per quarter company does not have the fortitude to right very obvious wrongs says a lot about the corporate culture and shows that they will not be around for a long period of time with alternatives on the market.

We booked our trip over two months ago and now Airbnb has canceled it because I have a record from years ago. They should not be able to do this to people. It is bad business. We had our whole trip planned out. Now what? We are without a place to stay. Is there anything I can do to stop them? Don't use Airbnb. They are no good. Find another company to use.

I want to advise all that AIRBNB has false advertising. Our listing said luxury apt. Oh not the case. Advertised coffee nope just empty coffee box. One hand towel, 2 bath towels, no wash cloths and this was 4 nights. Empty dawn container. 1/2 rolls paper towels. No dinner plates. Only lip service from AIRBNB. No resolution. Text messages middle of the night harassing us. I was a long time customer of AIRBNB. NO MORE.

As previous client of this service, I realized to several bad experiences policies established around this business benefit unilaterally hosts while affecting guests. Situations involving guests safety, noise on reserved locations, lack of communication from hosts and a big list of other concerns and issues are never considered when it comes to cancelling reservations and getting refunds.

Calling for all levels of governments to interfere with operation of this Airbnb platform as we all know the number of complaints about unlawful acts and violations of policies by them have increased dramatically. They charge customers whenever they want with whatever fee they come up with. They cancel reservations and this so-called Aircover is nothing but a joke!

I have encountered an exceedingly unsatisfactory experience with Airbnb. It appears that the company prioritizes their fee collection over the quality of service or user experience. I grappled with several issues regarding the property I rented, such as the absence of fundamental utilities. Despite reaching out to Airbnb's customer service, the situation remained unaddressed. I was shuffled among six different representatives, all of whom deflected the responsibility onto the landlord. Each interaction was accompanied by assurances of issue resolution, only to be followed by continuous delays. I would strongly advise reconsidering before opting for Airbnb, as the experience can be unpredictably challenging.

I rented a home through Airbnb for a 2 night stay. I checked the rating of the host of the home and he seemed to have good ratings. Upon our arrival, the house smelled like cat urine when we opened the door. There was garbage on the kitchen counter and floor in the front room. It was advertised that there was air conditioning in the home and there was a tiny, old dirty air conditioner in the bedroom that was supposed to cool the whole house. I contacted the owner Richard and he said he would not refund my money. I then contacted Airbnb and they eventually refunded my money. I have spent several hours talking to Airbnb and they erased my review of Richard and his dirty, hot house because it doesn't fit within their guidelines. I only left a review because airbnb asked me to. I am over wasting time and money with airbnb and if you are smart, get a motel/hotel instead of burning up time with airbnb.

Alan 4:30 PM. I would like to summarize my recent experience with Airbnb. I booked a trip to Spain through Airbnb Last year - 5 locations and it went perfect. This year I booked 6 locations with Airbnb for Italy several months before departure, and up until the day I left, it went perfect. At 6am on the 17th of May, the day of my flight, Airbnb cancelled all my reservations and I saw the email at 8am. I immediately called them and they said that for security reasons they cancelled all my reservations and credited my account. I asked to speak to the department that was responsible so I could clear up the problem and rebook the same locations but they said, that I would be contacted by them by email, and that was the only contact method. They promised to put a priority on my contact request, and 4 calls to them later and 10 hours later, I had still not heard from Airbnb.

I recently had an incredibly negative experience with Grand Welcome vacation rental and Airbnb that has left me deeply disappointed and frustrated. Despite providing concrete evidence and valid reasons for my cancellation, both companies refused to offer a refund or even a compromise. This incident has shown me a complete lack of ethics and moral standards within these organizations.

I sent a message to customer service explaining a property I had rented was misleading in its description. The return message was canned. Don't think it was a person. It was as if they hadn't read anything I had written. Ridiculous waste of my time. Hoping to not let this happen to anyone else but I assume the company does not care.

I’ve been using Airbnb for the last year half to 2 years, I’ve always had good remarks from places I’ve rented from. This year I decided to take a big vacation with all the kids. ((We aren’t taken about a few kids I’m saying 10 kids, it needed to be big)) I booked this house 3 months in advance, paid it off early only for Airbnb to hold my money cancel my reservation 16 days before we are supposed to leave, mind you we are staying during the busy season of Pensacola during the 4th July. Now they are saying it’s 10 days to refund my money and that they deleted my account, because of someone I may know. I’ve called, they say someone will call, but no they just send me an email saying they uphold their decision and never ever even tell me who I’m supposed to know that made them delete and account that had never had an issue before. Put my family in a huge bind on short notice and holding my money so we can’t even put in for something else on such short notice with this many people.

I recently reserved a refundable Airbnb for a work trip. After making all my plans, I found that I was unwell, with what I thought was a minor illness, and decided to ask for the money I had put into this reservation to be put into account credit. I did this because I was really needing to take the trip. I found out the day after, I had cancelled the trip, that I would not be well enough to travel this year if at all again. I thought that Airbnb would be reasonable. However, they not only refused the refund they repeatedly messaged me to say that I had forfeited the refund when I chose an account credit. I told them to close my account, with them and refund me then. This they also refused.

We just completed a two week vacation; staying exclusively at Airbnb homes and found some definite upside and downsides. In short, guests should research the area around a potential stay and not rely on host descriptions. One of the neighborhoods was too dangerous for our comfort and canceled. The host was unwilling to consider our request for a refund and posted a negative review on my Airbnb site. I also wrote a negative review of the host. Airbnb, in very Facebook fashion, removed my review of the host, but left the host negative review of me; although both were similar. Numerous appeals did not matter, as you end up with some community support member who can’t write a complete sentence.

Airbnb is extremely anti-host. Their customer service team forced me to refund a guest who complained about construction noise that was beyond my control. I did give him a week's notice about construction as soon as I found out, and also offered to let him end his stay without penalty if he wished to find alternate accommodations. He chose to stay, and Airbnb still awarded him $895 as a refund using their Refund and Rebooking policy. Airbnb refuses to give me my $895 back as this was awarded to a guest who simply wanted a free stay. They have yet to even provide any explanation as to why outside construction noise warrants a refund from the host.

I have a rental in Nunda, NY for June 10th. Currently it is at a 98 for air quality and is only expected to be a 70 by June 10th. Airbnb has indicated that out of a $825 bill I only qualify for $210 to be refunded if I cancel. They will keep all their fees, taxes and cleaning fees, plus half of the rental regardless if the air quality is dangerous. This is considered a consumer issue not something they cover. I will never use them to book a stay again. This is a warning to all of you out there, Airbnb would rather see you dead than refund your money.

I stayed at a place for the first time with Airbnb that advertised central air conditioning (it was 33 degrees + while we were there). Not only did the place not have ac, I was lied to by the owner about it, and airbnb only offered me $120 (out of a $1600 bill). Five of us had 4 sleepless nights with temperatures in the home exceeding 35 degrees, and there was nowhere else for us to go or stay. I gave two stars because the agent was nice and tried to help, but in the end they have no power to make a customer happy. Apparently AirBnb condone false advertising.

I made two reservations with AirBnB. I cancelled the trip about 12 hours later. One booking cancellation went very smooth, but the other I had problems with. The upshot is that AirBnB charged me $700. After hours of work over the course of a week they refunded $400, but I am currently in my third week of trying to recoup the last $300. They have stoned-walled me, are never available, never return calls or emails, and when I do reach someone fail to have any argument as to why they are keeping my money. AirBnB can be great, but if the slightest thing goes wrong their only concern is maximizing profits and minimizing loss, by any means.

I would not recommend Airbnb to anyone. I stayed at a rental property in Omaha, Nebraska. The address is 2525 N75th Street, it is called Buffalo Hollow. The place was dirty, broken furniture, dirty refrigerator, etc., etc., etc. Airbnb would not even discuss the issues because the rental was in my brother in law's name (he didn’t even attend). I was there and called on his behalf but they refused to discuss the issues. Customer Service is terrible. This organization does not stand by its commitment. The host would not even return my emails.

Airbnb did contact me and they resolved the issue and refunded my money.

Airbnb does NOT follow its customer service promises and leaves families in unsafe situations with slow communication, especially when a host hasn't followed safety or cleaning mandates, and they don't care. We arrived at a disgusting home that was obviously used prior to our stay for a party. Drug balloons, condoms and bodily fluids in bathrooms, bedrooms and on lawn furniture.

Airbnb says their standards are based on five criteria: safety, security, fairness authenticity and reliability. They've allowed a host to falsify documentation to support her damage claim. When I sent in the information from the pest control company stating they only prepared a quote, they did not perform any work. They assigned the ticket to somewhere with an 8 hour time difference. I get a message at 10:45 pm saying he would like to call me, however his shift starts at 11 pm central and he can't call that late. Two days after I sent that in, I start getting emails saying they will be charging my card on file on June 5th. So sad, I seemed to have lost that card and had to get a replacement.

I'm an Administrative Assistant at MIT and I frequently book hotels and such for the students and faculty I support. Often, my groups are staying for a long time and so, prefer an AirBnb. I have never been able to use their "AirBnb for Work" section. The booking will try and send an authorization to the students or faculty that I'm booking for. If they click the link in the email, nothing happens. The authorization does not go through. This is through both .edu emails and gmail accounts. I've had a reservation be canceled less than 24 hours before my students were due to check in.

I canceled a reservation per the policy documented on the Airbnb website and they did not refund my payment, as the policy stated. On May 27, 2023 someone finally called me and asked if they could call me back in 2 hours. Today is June 3 and they still have not called. I continue to be contacted by support people in the Airbnb messaging system that have no background on this very old and rehashed issue - there should be a mountain of communication in their files on it! There are now other choices like VRBO, KASA Apartments and Home Exchange that are better at upholding their values and policies. I will not risk doing business with Airbnb again.

We rented a 2 bedroom condo in Wesley Chapel Florida April 20th 2023 for my brother's wedding, first night we got there we noticed the air conditioner wasn't working so well. Next day we were busy getting ready for rehearsal party and my husband looked at the unit and the pan was full of water. We called the host and she was on a plane to the UK to help her father who had fallen and her maintenance people were away till Monday the day we were leaving. She sent a kid over and he didn't know anything about air conditioners so my husband emptied the pan reset the unit and got it going for 20 minutes until the pan filled up again. This went on all day.

We're trying to book an Airbnb in the VA/DC suburbs yesterday and today. Every host contacted denied the booking or immediately changed the booking to not available when we messaged that we had a service dog. This is illegal and discrimination towards those with disabilities. We called Airbnb and first was told that sometimes people don't want dogs in their house and that it is okay. Then we asked for a supervisor and they said it was escalated to a dispute but didn't know about a policy on service dogs, some people don't like dog hair. Then we got emails during the day about a dispute was filed and then it being closed but no one talked to us or messaged about the bookings or anything. Basically Airbnb just passes your info from app to app within their office and could care less. For Airbnb's information, it's a law in all 50 states - you can't deny booking due to a service animal, it is illegal. How is it you are allowed to stay in business??

I traveled over Memorial Day weekend to Utah. Drove over 800 miles to find out the place I booked was double booked. Busy weekend and they offered me $41 voucher. It expired within 4 hours. Slept in my car that night because there was nowhere to stay. They concluded that they gave me 4 hours to book something with $41 IN MOAB ON MEMORIAL DAY WEEKEND. I will not be using this company to book anything in the future. BE AWARE! THEY DOUBLE BOOK AND DON'T CARE!

1st rental - This was a renovated apartment. The cheapest materials were used in this renovation so some of it was already damaged. The appliances (pots and pans, utensils) were so worn they should have been thrown out. Had to buy new frying pan just to make breakfast. There was no plastic mat in the bathtub and it was very treacherous and dangerous to use. I almost slipped and fell several times. We ended up having to buy a mat just to take a shower. Bed was so soft we nearly sank to the floor when using. The neighborhood was very dicey and unsafe. My impression was that the owner had never actually seen the place she bought or just did not care. Stove and microwave/utensils needed to be replaced asap.

I recently had to travel to multiple states for my work. I had the worst experience with the Airbnb problem-solving team. Their policy works against the guest. The host charges a separate fee for cleaning. I bought hassle-free insurance after paying extra fees. This insurance assures to refund of full money upon cancellation. My itinerary changed and within 48 hours I requested a refund. The Airbnb team was not ready to talk to me. They wanted me to deal with the insurance to get a refund and host. The host was ready to refund the full amount but Airbnb customer support told me that they were unavailable to talk to me. It’s a total disaster service. Airbnb needs to review its policies and work on improving its customer service.

I stayed at 98 Osseo Park Rd Monroe, NY 10950 United States by the host Kevin ** in April of 2023. I had a horrible stay at Kevin cabin and left a very fair review which I’ll repost on the bottom of this review. Note I was very fine with leaving the review and going on with my life until I started receiving phone calls, voicemails and text messages from Kevin begging for me to remove my review due to was his only means of income. Kevin promised a refund of 603 but only paid back 300. When I contacted Airbnb about the issue they informed me I had 60 days to file for a refund which I did after the 3 week promised by the host for the remaining 300$ promised. Airbnb told me they cannot make the host refund me and Kevin did not refund even though he did state hand to god to me about getting my refund. Keep in mind airbnb will not take your back if any host calls and harasses you. Original review posted below on Kevin cozy cabin.

I posted my rental property with the name Tropical Sunshine in December 2020. I was doing great with this company. I even have a 4 star reviews, which is better than Airbnb. Now my business with this company hasn't made me any money since 2022. Yesterday, my friends were recently trying to rent my property, however, when they did their research on the Airbnb website, they found another Super host with the same name as my property. My friends tried numerous times to find my property. They finally called me, and I called Airbnb.

We posted our rental property and since had only problems with Airbnb. Although our property is listed at $160 a night someone booked it at $6.45 a night. We declined the offer yet his days remained blocked out. We listed the various fees according to the months, yet the calendar only shows one fee. The category listing is wrong. It is very hard to get support. We do not recommend Airbnb!

I had a really bad experience with a house I lived in and left a negative review and the homeowner left an negative review for me as well, fair. However Airbnb removes my review of the owner leaving the rest of the renter with no idea how bad the home owner is and they would not remove the negative review for me from the home owner. This is how you will be treated in Airbnb, if you are a renter, you are nothing to them.

This company is not trustworthy and needs to be regulated. They harm their users in many ways and anything is ever addressed. There are times they don’t pay the host for months and also they money out of the host account for any unfounded reasons. And there's nowhere to complain about their mishandling.

I rented a house through Airbnb. One day into my stay I discovered the home had roaches. I contacted Airbnb to file a complaint only to be told I should have contacted the home owner to which I said why, they already know. Airbnb blames me for not reaching out sooner, never addressing actual issues even though I provided pictures of dead bugs and insecticide I had to purchase at midnight. Airbnb wants to close my case stating I have not responded to them but I respond to every message sent. Websites should allow a negative stars

Contacted Airbnb Guest Services about problems at a house we are currently renting. See the list included at the end of review. I have contacted Airbnb Guest Services multiple times and they have done nothing to help rectify these issues. This is listed as a "luxury property" & it is in very poor condition. Multiple problems i.e. unkempt yard with broken lawn mower, rusted bbq grills, broken down shed and trash in backyard. Interior has large hole in ceiling of dining area, floor tiles coming loose in hallway, bathroom towel rack fell off the wall, garbage disposal leaking with a foul smell emanating from under the sink, water heater broke and flooded the main floor with a 2 day wait for repairs. I do no trust this company to take care of guest problems and will use VRBO instead in the future.

I had a guest that stayed at my home, it's a 4 bedroom 2 bath house. He claimed that there was roaches. I confronted the guest upon leaving and asked to show me where he saw the roaches. He said that he will write a good review if I give him his money back for his stay. I said no and then I found all my towels were damaged, they were pink after he left.

I was fully refunded for a reservation that Airbnb canceled. After they refunded the money they went back into my account and took the refund back, only to hold it and then say it was canceled within the time frame for a full refund and I only get half of the refund back. I called them with proof of what they did for them to tell me it was a glitch in their system and I couldn't get my money back. Reservation was made March 29th and canceled April 24 fully refunded and they went back into my account April 26th took it back. And canceled it May 2 to say only say 50% can be given back.

I booked Thai reservation at the last moment to travel to Madrid and the public advertising is not accurate and not specific. They have 4 rooms to share common area very dirty and not window just in one. I get infected by bed bugs and I get changed the bad the day before my check out and I found it the day before after I reported the issue several times for dirty the entire apartment. It’s really unsafe walking up 4 floor apartment. I did not recommend anyone to stay there. Also I’m willing to repot to the Madrid Health Department. This location is totally inaccurate. Never but never the guest get the exactly address even after booking and get the confirmation, they ask you to wait in the La Latina metro station. Very suspicious. But I have pictures of my issues. I get infected with several bites by bedbugs.

Customer and Hosts beware. Airbnb is engaged in fraudulent business practices and read the fine print in the terms of service when downloading their app and using their platform. They force everyone to agree to an "arbitration agreement and class action waiver that apply to all claims brought against Airbnb in the United States", meaning you will have to input any dispute information into their Airbnb portal communicating with a customer service agent overseas and "Airbnb reserves the right to make final determination on all disputes". Meaning you are not entitled to a fair day in court or even a class action lawsuit against the company. There is a reason this company literally has thousands of 2 and 1 star reviews. You won’t find this out until you have a problem and have to go through this process.

We booked 32 nights at an Airbnb in Crestline with Ryan the host. Our booking was to be billed at $88 a night with the first 32 days at a 20% discount when we first made a booking. A blizzard occurred making it so we had to change our checkin date. Upon changing the arrival date our host Ryan billed us full price. We have been fighting with this back-and-forth for two weeks and getting nowhere with AirBnb support nor with the house host. They keep passing us from one person to another and lying about or hiding the rules in terms that they’re supposed to follow. Ryan is a liar. He also spend too much time talking to my wife on the phone about unprofessional matters acting as though he was her friend but as soon as he hung up hung up upon he emailed us and denied giving us the refund we deserved. Also are listening was supposed to be locked in. Walked in because of extended stay rules and he change that as well.

Ipswich MA May 15-19. I do not recommend this place at all. It is very dark, front door has window panes, easy break in. Host said I don't need locks there. Apt has no dead bolt or chain. Just an interior knob on the doorknob which can be opened easily. It has 3 steep flights of stairs and a steep incline to drag your baggage up. There is no food at all, so you will drag that upstairs also. Mattress is poor quality and near the floor. It is a dingy hall and bedroom. I arrived late due to travel to be near ill family member. All payment was required in advance so when I left for a hotel nearby, because my safety is important, I was out another $415 after spending $756 for four nights and leaving early. I have tried to receive a refund. An obnoxious meme of an upset child whose ice cream has fallen off the cone and a token refund is my answer from them. I cannot reply to their email. My advice would be "Run! Run the other way."

As a host Airbnb treated me- and as new policy- all hosts unfairly. They let entitled guests break rules, hurt our homes, and treat host like servants with no repercussions to bad guests. The job is 24/7 with no appreciation for hosts schedules. They are the horrible boss who doesn't care about holidays or after hour private time ect. I left their platform for so many reasons but mainly once they proved untrustworthy and no longer regarded hosts' boundaries/rules within their homes.

I used to go to AirBnB as my first site, haven't used it for the last two years, and I'm gratified to see that others agree, with the bad reviews I see here. I had booked a place for 10 people and was hosting a party. This was done more than a year in advance. Airbnb canceled on me and all I got was an email to that effect a few days before. Much better to book with hotels which are cancelable by you, and which respect their contract. Also, many hotels have gotten into renting out similar places that Airbnb does. Will never again use Airbnb. Also, go to other sites and check out the same rentals you see on Airbnb. You might find them cheaper! I did a couple of times, and rented from VRBO instead.

May 12 - May 14, I rented a Airbnb at 178 Indian Bluff Trail Hendersonville NC. I paid $400.00 for 2 nights. There was a cleaning fee of $100.00. The first night was wonderful and I did give a good review for the first night but the second night was terrible. We came back to the Airbnb and the keypad wasn't working. Called the owners numerous times and kept trying the door numerous times for over an hour then called Airbnb and waited another hour, was told to go to hotel! My husband was without his medicine, we had another couple with us and had to sleep in a 2 queen size bedroom in our wedding attire. No toothbrush, no pj's and no medicine. I paid $142.00 for that night making total $542.00 and was reimbursed $300.00. I should have only been charged 107.00 for 1 night. All Airbnb in all communications would say, "I am sorry for your frustration!" I am not happy.

I completely regret listing my property on Airbnb. Guests stole hundreds of dollars worth of items. The resolution center is no help and they completely ignore emails and transfer phone due to a massive communication break down between countries. No one assists when I need the money for items returned to me, but AirBNB is SUPER QUICK to take their fees upfront for every booking I get. Money hungry and doesn’t care about a single home on the site.

I used Airbnb more than 20 times with no bad reviews. I stayed in Atlanta in July 2022 and reported the dishwasher was broke when I checked in and the last two days it stunk really bad and sink backed up. Then in Aug they closed my account. I have been asking and they won’t tell me why they deactivated my account. If someone violates the community guidelines they should be notified so they can defend their self if necessary.

I made a reservation for two nights (May 6-7) at an Airbnb guest house, but I had to cancel because my wife ended up in the ER for several hours and required followup care. I asked Airbnb to refund my money due to extenuating circumstances, but they refused and told me I could try asking the host. So on May 9 I sent the host a message asking if he would be willing to refund my money. Today is May 11, and I have yet to hear anything back from the host. My next step is to consult an attorney. I will never use Airbnb again.

I wish I read others' reviews on this website before booking a rental unit, beware that their to support is only for the host. I lost almost $800 for a place I never stayed at, I called to cancel on the weekend because I couldn’t access the website, after enduring an extended period of waiting on the phone and the assurance that they would resolve the issues, I got an email on Monday saying the cancellation and refund are rejected because I didn’t do it “in the system“, they wouldn’t comment on the fact that I called before the deadline. Do not book with them, look at how much they charge for service. Even if hotels are more expensive, I would’ve gotten better service and not out of $800.00!

This company is horrible and does not care for the customers that use it for vacation rentals. It is nearly impossible to get to speak to someone and they put ALL the power in favor of the host so if they want to screw you over, you're done for. As of right now, they have stolen almost $700 from me and I NEVER set foot in the place that they are charging me for.

We scheduled a stay in Wyoming through Airbnb with Outpost (**). We made the initial payment, but the final payment did not go through. When trying to log into Airbnb while starting our road trip, we got locked out. Contacting Airbnb support when locked out of your account is nearly impossible. Suggestion: put the contact information on the screen that says you are locked out. Apparently, contact information is only readily available when you are logged in.

I booked a stay in Tenn. I was traveling for the weekend. I got to the host's house within 45 minutes of booking. As I approached the home, the neighbor right beside them had a huge flag of swastikas on the side of their barn. I would be staying in an RV, alone, and very close to this next door neighbor. I decided that I didn't feel safe and canceled it. The host would not let me cancel nor give me my money back nor would Airbnb do anything about it. I called numerous times and went through many people. They said they only way I could get my money back was if the host wanted to give it back to me. I paid $122.00 and never stepped out of my car because I didn't feel safe. Airbnb does not care if you feel safe or not. I would not go through Airbnb unless you know the area that you are going to stay.

Be very careful using Airbnb. I was recently accused of stealing $1,000 of ski equipment from a host's house and was unable to defend myself from Airbnb's customer service in India. Any information provided was not reviewed. I have text messages from the owner saying she knows I was not responsible.

Our vacation rental was cancelled at 9 pm on the night of our check in. We called for Airbnb support to find a replacement and got very little help. We sat in a parking lot for 3 hours, called over 20 times and messaged in a chat 100+ times. In the end, we were left to beg hosts to take a reservation for that night and pay for the rental which was twice our original one. The next day at 3 am I was told they would process my refund for the cancelled rental and it could take 15 days and gave me a $38 coupon for a future rental. I'm furious about how things were handled. Aircover did nothing and was a useless policy. Customer support gave me a new person to help every time and then told me they would call me back, which never once happened. Completely disgusted with this experience. Will never use this company again.

I booked a stay with Airbnb. The host listed WiFi - there was NO WiFi. AirBnB offered a coupon of $500+ however, the new booking cost MORE. AirBnB did not remove the listing after being notified of the issue.

I booked a place through Airbnb. They took my money that same day. 5 days later the host sends me a private message begging me to cancel the reservation, which is against Airbnb policy! The host canceled the reservation. Airbnb takes no accountability and no responsibility. There were no resolutions. I felt defeated after speaking to their customer service.

Airbnb puts on the website locations for clients to use, which are dangerous, and don’t take responsibility. You will pay for the reservation even if you cancel 2 hours later, so be aware. They expect you to use Google Map to check if this is safe location. I rented a studio, which was advertised safe, and when I got there I realized it was slums, there are drunk, homeless people blocking the entrance, tons of garbage, dominant smell of human feces everywhere. Me and my husband were not brave enough to leave a car. Also the company didn’t provide access codes.

Late in the afternoon on New Year's Eve my host cancelled, after not returning messages nor answering phone calls all afternoon. I found myself desperately searching for an affordable place to stay. Needless to say it was futile. I was paying top dollar for two motorcycle taxis to drive me and my luggage around on New Year's Eve. When I found a hotel it was too late to get supper as the restaurant was already closed and it cost me $447 for a single bed. It is against AirBnB's policy to reimburse me that amount, especially since they already refunded me the full $30 for the cancelled at the last minute stay on New Year's Eve! My last night in Bali and my New Year's Eve was miserable!

What a crummy company, purposely refuses to give a refund. This isn’t a customer first company at all. I didn’t like the host so it’s reasonable to refund. Well, no. You can have the host accuse you of things and then they still won’t refund. Investors please leave this company. They are not a good company all. Look for a company that treats their customers the way they should be treated, not Airbnb..

The experience with the getting a Host trying to extort $9000 from me in 2 hours of being there to the WORST customer service you will find anywhere in the USA that's for sure, they just don't care, give a runaround, it rude of the company to allow bad hosts, no checking on them and then giving a person a runaround, like we have time for this, no reason to go on and on, it just disgusting and pitiful this company is running.

Host was really rude and home was really dirty and it was not as described. I requested my money back lately. Did not give my money back. They hired all ** people but is hard find local people. Worst customer experience ever.

Travelling on business for the last 40 years, and with many more to go, I was thrilled to see Airbnb. My reviews are all 5 star excellent. This week, for no reason whatsoever, the Airbnb computer rudely informed me that I was booking for a party. I'm an old guy who doesn't drink and is asleep by 9 pm nightly. I'm not sure how airbnb thinks it's appropriate to offend people like that. Particularly as a regular business traveller, I can't deal with a flaky company whose computer algorithms override common sense. I easily booked with VRBO and will continue to do so. For those who list rental properties, understand that airbnb is refusing good customers. Your customers are going to other platforms; you might consider doing the same.

I definitely do not recommend Airbnb to anyone!!! They only care about the host regardless of the fact that the host was fraudulent and also tried bribing us for a good review!!! Do not rent from Airbnb!

Rented in advance of trip. Saw reviews after that were concerning. Attempted to contact host. She told CS she didn't have to respond until rental date. Never happened before. If you have concerns, you need help immediately. Horrible host. According to reviews the address was incorrect and she didn't help correct it. Reviewer had to drive around to find correct location. CS said it was one persons opinion and they couldn't help. Cancelled reservation and just ate the fees. Airbnb has definitely gone downhill the last few years, especially with who they let be hosts.

Personal opinion and advice: avoid booking from Airbnb at all costs. They pretend to care about guests but their only interest is on the side of the host. Please see summary of my experience with them. The property I rented was advertised as a luxury rental but fell below expectations. This 1962 house had a cigarette, old dirty smell, and cleanliness issues such as mold in the bathroom and ants everywhere. A ** smell was noticeable at times near windows, so I assumed it came from outside.

Rented several rooming house rooms in Oshawa, Toronto, Brampton, and Mississauga. All were unsafe, illegal unlicensed, rooming houses. They all had surveillance cameras inside, where some of the creep hosts actually watched you. Dangerous and sickening.

This company is great at taking your money and then leaving you to fend for yourself if you run into any issues such as no plumbing/no running water, as I ran into. They will sympathize with you but won’t do a thing for you. Shame on you Airbnb! I’ve sued them in small claims and awaiting outcome. (Casey **)

When trying to book a family vacation, well over a month away, I kept getting an error message saying the reservation could not be complete because I showed signs of a potential party. I am coming with my in-laws (one who is in a wheelchair which I asked about) and an infant. I spent 40 mins on the phone with Airbnb for them to tell me someone else would contact me in 24-48 hours. It took much longer and by then the listing was gone. When I finally found somewhere else for us to go (in a different city because the other was unavailable) I still got the same error message and nothing was resolved. They are still passing me around to other people. I will not use them in the future.

I had paid for in advance one night's stay, upon arrival the house across the street had five pit bulls running loose. I was uncomfortable getting out of my car with them all loose. I responded to the texts I received from the owner throughout the day about the dogs running loose, no response. I contacted Airbnb immediately as their website said to if I felt unsafe. I spoke with two representatives, neither had a solution, neither tried to contact the homeowner, neither asked me to get pictures of the situation. Now after the fact the owner denies the existence of the dogs, and Airbnb said without proof they cannot do anything. So I am out almost $300 for nothing. Never again. I have contacted my CC company and filed a dispute.

Made rental, partner got sick heart surgery, canceled within time, renter said to wait see if could rent, ** confirmation code. Cancelation was done for 50% refund, in spite of medical hardship, paperwork sent from doctor; the renter James ** refused to refund. Airbnb was not able to resolve issue. My recommendation, never rent any properties from this renter. The apt in question is in NY but in my opinion, nothing this person rents should be rented. If Airbnb needs further, glad to supply all as has already been sent, will do again if needed.

I rented a condo from Airbnb and purchased a protection plan that was said by them that it would protect my money if something happened where we couldn’t come. My grandmother pass away the weekend before our trip. And I was told that no worries I would get a full refund. And guess what it never happened. I got blown off over and over. Pass from this person to another. Everyone had excuses. Long story short. They’re crooks and I’ll never do any business with them again!

Do Not Use Airbnb! This company does not vet their homeowners at all. When I booked a property located in Thermal, CA called "The West Wing", I thought I was going to get a kitchen with internet as advertised. Instead, I got a run down shack with no window coverings, no kitchen, no locking front door and no internet. To top it off, I got a tick bite or spider bite that made my ankle swell up.

Beck from New Denver BC - will happily and proudly rip you off. We gave 3 months cancellation notice for medical reasons - heart problems. And she will not refund $500 and some change. She will rent it out again for the dates we can not travel - due to heart problems. I cannot imagine how many other people she rips off this way. And hides behind Airbnb who supports this kind of rip off... BECK from NEW DENVER, BC. Total rip off artist. DO NOT RENT FROM HER.

NEVER, ever will I use airbnb. It has been a real lesson in self restraint I say. Go to a hotel or motel instead. They will take your money earlier then given permission and fight with you when you try to get in touch. They all read of a script and god forbid you ask a question off script, because it then baffles them. What they do is try and really baffle one with **. I have emails from them that will make one laugh at the stupidity of them and their answers. It is the worse large company I've had to deal with and it baffles me as to how and WHY they are so popular. Don't get involved with them. They didn't even bother to get any info from me outside of my name. They claim they screen guests, but like I said all they have is my name and email. Not much of a screening. I emailed about 20 times and each and every time was left even angrier by their stupidity.

If I could give them zero stars I would not hesitate!! Airbnb is awful. I booked a home 2.19.23 with a deposit of $3300 and the remaining balance due 4.9.23. The balance was paid in full (or so I thought). I continued to get these messages that said "card was declined." After a couple of days, I received another message that said my trip has been canceled.

They do little to nothing for their clients, which are both hosts and guests. All they care about is renting as many spaces as possible & as fast as possible. They discourage the hosts to communicate with the guests prior to booking, fearing a loss in revenue, rather than guest satisfaction. How they have amassed such wealth with nothing tangible of their own is beyond logical understanding.

Started off fine, reserved a place and went to pay and my bank wouldn't release such a large amount. Called customer service and they locked me out 24 hours, then went to try again, it now says I am associated with someone who can't use Airbnb so they proceed to completely shut down my account. What a complete joke!

The house is nice. The outside is nice if you love outdoors. I had deers come up and close. It’s a pain the process of getting the parking permit to enter property. Have to go to another location. The heating system tricky to turn on. TVs have a white line across the screen. The bathroom sinks so small can barely wash my hands and in front of an outlet. The island stools are very wobbly. Be careful moving the center table. Legs look they about to fall off. The sofa is NOT an extra bed. Well only if you a small skinny child. The hot tub wasn’t working at first. Not turning on then the jets not working. The dryer wasn’t working. Had to hang dry clothes. The grill was very dirty. Had to turn on with a matches.

I recently stayed at a condo with Airbnb At 306 Barracuda Avenue 8 Fort Walton Beach Florida 32548. The place had no hot water, holes in the floors, Water leaks, all utilities were exposed with no doors. The place was extremely dirty & air conditioning didn't work & we also saw mice. Shortly after we contacted the host about the situation, The owner of this place was Texting me with extremely rude vulgar language. Because of all of this we only stayed one night.

We booked a room with A/C but when we got there realized there were only fans. No more rooms were available so we tried to sleep in hot room to no avail. The host moved us the next day to a room with A/C after suggesting we pay more for the room. We booked a room with A/C so no we would not pay more. We went to bed in the next room and at 1:30 AM I woke to a burning feeling on my wrist. Looking at my wrist it was covered in 9 big welts in a row. We checked the mattress and noticed it had a bedbug protector cover on it and saw little rust colored stains at each corner which I learned is a telltale sign of bed bug presence. I informed the host who tried to convince me the bites were from a new type of mosquito in the area. He moved us to another room and two days later we left.

My host cancelled on me hours before my flight. Then they tell me I have to cancel the booking myself. I've tried to cancel the booking to get my money back so I can book another location and the AIRBnB site keeps taking me back to the "Your reservation is confirmed" page. The host says they can't cancel on their end, and I can't get it to work here ... and I can't find a REAL person to talk to. This is unbelievable. I land in PA in less than 24 hours and I am out hundreds of dollars and I don't have anywhere to stay. AirBnB is CANCELLED.

I cannot even give Airbnb one star but it was required. They are thieves, and they will steal money from you. I put a deposit down and you to unfortunate circumstances. I had to cancel shortly after my reservation, which was a month and a half in advance. They would not give me a refund. Or even a partial refund! My deposit was not for a small amount either. These people steal from you. I would never use this service again!!!! Nor would I recommend it!

I stayed in a structure that was unsafe due to high winds. I informed the host and Airbnb and found other accommodations and was assured by the host that something would be worked out. Instead my money was taken for 3 nights that I didn’t even stay at the property and Airbnb refuses to intervene. I would never stay in any of their properties ever again. If you have a bad experience, they will not make it right. They make everything the burden of their customers and let their hosts decide if you get a refund. Even if the host provided unsafe accommodations, they decide if you can be made whole. It’s a terrible system if you do have a bad experience with them. After a dozen communications with them I am still no closer to resolution. I would not wish my experience on anyone. Just trying to protect other people from this nightmare.

Host reached out to me to cancel with 23 hours until check-in. After 7 calls to Airbnb with different agents, no one can help me find a new place. They all just want to cancel & refund. I read my contract and should have been provided a listing of the same or better quality. I specified many times that I did not want a refund and they put it through anyway. Please be warned that they protect hosts at all costs and do not compensate guests properly.

Recently I booked a stay at an Airbnb that showed photos of what looked like a fully fenced yard and a comfortable home. In the fine print they mention it was not fully fenced. Within 2 hours of booking I realized that I missed the “not fully fenced” comment, but it was advertised as pet friendly showing photos that looked like it was fully fenced. I tried to cancel the booking the same evening without loss of funds. Unfortunately they were unwilling to give me 1/2 of my booking cost back, but they graciously offered to put us in another house the cohost “managed” that was three times as expensive with no break to us!

I recently stayed at an AirBnb that had a glass stove top. I noticed a small crack in the glass after cooking one night that was so small I wasn't sure if it was there before I checked in. I thought it was the right thing for me to notify the host. She told me that it wasn't there before, and to keep cooking on it. Well I didn't use the oven for the rest of my 3 week stay fearing that it would break. I ended up getting a bill for $800 through Airbnb to fix the cracked stove. Apparently AirBnb doesn't have any sort of insurance policy if the host provides you with something that breaks. I won't be spending any more of my money on this outrageous company.

I booked my trip for March 10th, 2023 in Richardson TX with a "Supper Host" called Annie. Which service was awful, don't trust the "Super Host" label this means they can scam you and Airbnb will let them get away with anything. When we check in, there was a really bad smell on the apartment, the apartment was dirty all over from the kitchen to the bathroom, I got charged $150 dlls for the cleaning fee at booking. I let the "Super Host" know about the complain as you should. Annie (the super host) replied that she will have someone from her cleaning team go to the apartment to clean the next day. We wait until the next day, half a day and no messages from any or any sings that someone is going. We went to buy cleaning supplies to clean ourselves. We spent about $40 dlls for the cleaning supplies and we let Annie know about that she stop replying after we told her that we want our refund for the cleaning fee (there is your super host).

Airbnb reservation **. Reservation originally scheduled for Santiago Dominican Republic, checkin 09/19/2022 and checkout on 07/15/2023. Also told host date for check-out is uncertain due to US Visa processing times. Host agreed to $980 per month which became $33 nightly rate. On 01/16/2023, through Airbnb, notified host we want to change reservation to checkout on 03/01/2023. For some reason host declined 03/01/2023 checkout and set checkout date of 04/01/2023. When he approved the 04/01/2023 checkout, the system charged my credit card an additional $1,653.13. Airbnb explanation was my nightly rate went retro-actively from $33 to $42.75. Nowhere in their policies or procedures could I find that a retro-active rate change would or could occur (see below Cancellations of longer stays.)

Airbnb has no incentive to support guests, only owners. Airbnb used to be reputable, now they are just greedy. The owner of "THE PINK PALACE ON THE WATER- *private pool/beach*" owned and 'operated' by "Superhost Thomas" (NJ, US) in JENSEN BEACH / HUTCHINSON ISLAND Florida, demanded full payment upfront, but then waited weeks / 3 days before arrival to send me a NEW "contract". "Whoops forgot to send this to you..." Oh by the way - there are Blink cameras surrounding the property to watch your every move; and if you lose the key card they charge $200 (the HOA - Windmill Village by the Sea charges owners $10); if you use the propane, you need to refill it. They want your money AND they want you to manage their property. After reading the new terms, I immediately cancelled within the 3-day cancellation policy of receiving the actual NEW 'contract'. Airbnb helped the owners steal every penny of my money.

I booked an Airbnb in Houston TX for the dates of 3/29/23-4/3/23 while staying to take care of my Dad while he was in the hospital receiving cancer treatment. This hospital requires you to take a shower or bath before coming to visit because the patients are so immunocompromised. Such is the case with my Dad. The property I booked is hosted by Phillip, and all communication goes through his assistant, Yannah. As I approached the property I felt unsafe as the neighborhood was very sketchy. However the property was fenced in and a PIN code was provided to get through the gate and into the parking area. However, there were 2 cars with people talking to each other from their cars. I turned on my turn signal and proceeded to wait 20 minutes before they were done and pulled away. I pulled up and punched in the gate code and entered the parking area.

Do not book with them!!! They are thieves and inconsiderate. I booked with them in December for 4nights and on my second night got a call of a family emergency/death and asked to change my reservation. They declined and had the audacity to respond about hope all goes well. I repeat do not use them or refer them at all. They are money hungry!!! Something like that and they refused to change my reservation. This is the first of many reviews that I will be posting on every and any platform. I left after the second night after asking for a change in reservation because my grandmother passed away and they refused. They are some scammers along with the entire Airbnb corporation PERIOD… DO NOT USE THEM (Ironclad lodgings and Micah).

My family has stayed with Airbnb for more than ten years, and generally found them responsive to their customers. My daughter went to Philadelphia with her husband and their toddler. She just told me that the house is next to a homeless shelter and crackheads were mulling around high outside. She reported it and found a room at a hotel. Air bnb does not get involved on seeing that their customers are made whole, so my daughter loses the money she paid upfront. Deception and absolving themselves of responsibility is apparently their new mantra. Last time we’ll patronize this business. Buyer beware.

First time using Airbnb and the place was so dirty. Once I called customer service, they notified me that the host had been found to be in violation and that I would be refunded all nights unstayed, 30% back on the couple of nights stayed, and an email/call back with status regarding refund, as well as 20% for future stay. Needless to say I’ll never use this service again. Every time I call, I’m told the manager has been emailed, but they do not allow phone calls to be transferred. There’s no way to speak to a supervisor, but they keep saying that there is and to just wait for their call. I provided all evidence they asked including videos, photographs, and multiple statements / retelling of events, and told that AirCover protected my stay and my refunded money. Still waiting… I wish I had read reviews by other consumers. I cannot recommend this company to anyone.

We had a host cancel our reservation 1 hour past check-in. AirBnB blamed it on the host and took almost no responsibility to find us a new place to stay within the same vicinity because those places were more expensive. They essentially left us stranded. They would only pay $200 above our cancelled $900 reservation. There was nothing for that price within 5 miles. Then, they would not allow my review to be posted because I suggested AirBnB did not make things right and a hotel would be a better option because they stand by their mistakes and problems they create. While good experiences are definitely possible, one horrible experience does not make up for it. AirBnB needs to step up and own these problems and make right by their renters.

You will get scam on Airbnb. Be aware they are using fake pictures to post on there and the house is horrible. There should be a small claim action in airbnb for not refundable money or for not making a change of location

Me and a few of my friends booked through AirBnb for a Condo host by "Komffy" in Hollywood Beach, Florida. After checking the itinerary multiple times before the trip, we booked flights. For reference, we are all from Ohio. Once arriving to the condo, they stated that there was no reservation under our name and that they didn't have any room available. Even though I had checked the day before and everything was fine and I did NOT receive an email, I checked again and it stated that it was cancelled. Obviously we didn't cancel it.