Airbnb Reviews

Absolutely 100% disappointed with Airbnb and its Representatives. They have no Customer Support at all. They will not help in case of anything that may go wrong with your trip. They will lie about trying to communicate with Hosts but never actually do. They keep the customer thinking that they are helping and after sending 7 Automated messages saying they are trying to contact host the 8th message is the Sorry But… the disappointing message that they can NOT help. Please Do Not book through Airbnb as they are a Scam. Best trying to contact Hosts through other sources. Airbnb WILL NOT HELP CUSTOMERS WHEN things go south.

I am deeply disappointed to share my recent experience with a company that failed to honor my request for a refund after an unauthorized payment was taken from my account. Despite my efforts to resolve the issue directly with the company, they refused to provide a refund, leaving me with no choice but to escalate the matter to my bank. The frustration and inconvenience caused by this company's lack of accountability and disregard for customer satisfaction cannot be overstated. Not only did they fail to deliver the promised service, but they also demonstrated a complete lack of integrity in their handling of the situation.

I recently had a horrible experience with Airbnb. The host was very unprofessional and rude messaging me in the middle of the night. We cancelled the rest of our trip and when I reached out to Airbnb they did not offer any support. Then when I provided an honest review of my experience they took the review down. A very dishonest way to conduct business. Not worth the cost and hassle. I lost money on that booking.

Unprofessional hosting. Whenever you decide to use Airbnb keep in mind to only use it for casual services. This business clearly has a "profit-over-people" policy. That isn't to say they don't care about people but they place them after their revenue needs have been met.

I have been using Airbnb off and on since 2019 and overall had pretty decent experiences up until recently. Airbnb won’t allow you to get refunds for credits, they won’t allow you to apply the credits to existing reservations. I suggest that if you want to use Airbnb be very careful and read EVERY SINGLE WORD. Even with the listing, I clicked entire house which states that the you have the whole house but at the bottom of the listing it states there’s an apartment downstairs. Airbnb is not worth the headache.

We made plans to stay in an LA area Airbnb and the reservation was confirmed, so then we made plans for airfare along with family time off and ground transportation, the funds were deducted from our Bank Account. Suddenly we received a notice our stay was canceled and they were "sorry." At that point I emailed customer service as to when our funds would be credited. I got several different answers from 3 days to 15 days, so I will pay the interest on this payment until they credit my account, funny retailers take several day. The Host was quite sympathetic and showed empathy for our inconvenience, I had to change our airfare, rental car, kids' plans and take a full evening to rebook and you can bet elsewhere.

The overall experience wasn’t bad, I stayed for a week in a condo in Williams, AZ. However the listing description included that 4 people could be housed in the unit. It was just myself and one other guest in my initial booking. I told the host two months prior to staying that I had a friend coming over to stay for 3 days. I was told there would be a fee, so I paid an additional $30 even though the unit was supposed to accommodate 4 people. I already knew something was coming just because coming from NYC people target you for money.

I am not sure why they do this. Airbnb take your money as deposit, and five minutes later they canceled the transaction. Fine, but if you have to wait almost a week to get your money back, for me that is stealing your money. If for whatever reason your reservation is canceled, airbnb should, or deposit your money right away or give you a credit that you can use to reserve another place.

Airbnb is a corporation that prioritizes money. In Fall 2021 I stayed in an Airbnb in Binghamton, NY, owned by someone who was managing 20 properties and had no time to manage them. If I told her of an issue, she saw it as a complaint and yelled at me or threatened to evict me, and did so not much later than that. It was a nonsmoking house and she did nothing about a flatmate across the way from me smoking in her room (I am very sensitive to it, and it poured into the hall and my room), and when I complained, she kicked me out, and despite her having falsely advertised nonsmoking and having done nothing about the situation, Airbnb sided with her.

I got worst experience after booking room through Airbnb. My booking (**) canceled without my confirmation and customer support was horrible. I will not recommend anyone to do the booking through Airbnb.

I reserved the guest quarters at a house in Lafayette, CA. I should have known from the 4.69 stars it was going to go badly. There was no access when I arrived, and upon messaging the host I got no reply for over an hour. Left out in the street with my luggage in a residential neighborhood. My phone died and I had to walk back to town. I contacted support and they told me they would call back. It’s now almost three hours from when I arrived, past midnight and I’ve had it. I’m not traveling all the way back. Next day ask for a refund. I’m told the host has gone to all the trouble of getting the room ready. Really?!!? I’m the only guest that ever stays there and she made a special effort for me? £$450 worth?? So support tells me sorry, host says no. It’s your problem, buddy. Deleting the app. Done with them forever.

I have been complaining since January to AirBnB & haven't gotten any resolution. I've called & messaged numerous times. Being harassed by property owner, cameras inside property, filthy conditions. I'm demanding a full refund & not getting anywhere with the AirB&B people that is listing the property & I'm unable to post a review of that property to warn others.

This became as a surprise that the Airbnb Rep Confirmed that Renters can place blocks that are not visible to paying Clients. I spent a lot of time trying to figure the issue with their Rep who was as helpless as myself in the end. This practice is neither prudent or cool and has caused me to wonder at how smart Airbnb management and employees are. Clearly they only stand for selective transparency? Am clearly reevaluating Airbnb as a platform and suggest others do. Availability should not have any secrets in hospitality business one would think.

Recently, I had a horrible experience with Airbnb and one of their hosts. The house I stayed at was not as it was listed online. It was supposed to be 11,000 dollars for two months and I cancelled after two days. Airbnb would not give any assistance and only listened to the host and helped them. The host showed up unannounced at 830am with a large unknown man and they were very agitated about a complaint I had that there was no toilet paper or soap, that all the curtains were gone, large water stain and hole in the ceiling, and that the back door was difficult to lock. I was uncomfortable before that visit and after I no longer felt safe staying there so I cancelled my reservation, which resulted in losing 7000 dollars.

All the added expenses going through Airbnb almost doubled the cost! And just to make reservations I encountered multiple bugs. I now know why there is no way to rate the app… it is horrible! It is too bad as it fails to warn others. One has to go out of their way to find the truth about Airbnb. If Airbnb were to be transparent, honest and caring about customers, it would allow ratings and reviews in the App Store. Vrbo does.

Stayed at a Airbnb in Grand Prairie TX. It's was hell because of the daughter. They called the cops on me and stoled over 2000 of my stuff. Waiting for airbnb to do something. They done not nothing yet!!!!

I feel deceived by the Host who instructed me to cancel my booking after we both became aware of the revised visitor regulations imposed by the Government of Canada, preventing me from traveling on the initially scheduled dates. Despite this situation, the Host neither enabled the refund option nor made her calendar available for me to reschedule my travel dates. This behavior is profoundly dishonest, unsupportive, and tantamount to fraud. Airbnb's failure to intervene and assist loyal customers like myself in such circumstances is utterly unacceptable.

From the moment I checked in the whole situation was a letdown. The airstream is tiny. They offer a community shower but it’s not actually for men. They will tell you to limit your use. I used it once per day and that was too much. They offer laundry washers and dryers. But only once per week. The WiFi is not set up correctly. It does not work in the airstream. You have to sit outside by the fire pit to get any data service. The host is passive aggressive. She will openly lie to your face. My 40 day book stay lasted 9 days before I tossed in the towel. Not worth the money.

Appalling! We are a group of 6 in our 40s and 50s. Rented a house in Nashville! Messaged the property management company when we arrived about things that were broken! 4 days after we leave I get a message that we owe hundreds in damages! I had messages and pictures on our arrival of the damaged crap. We are responsible adults that would never have broken these items. I was told I needed to pay $400. Contacted AirBNB and they sided with the property management group! We paid the fee and I deleted my account. I have since heard horror stories from others. With one person charged 3,000 for completely bogus damages. Never, ever again. Stay at your own risk and remember some people will take advantage of you every chance they get.

I have nothing but excellent reviews and multiple stays over several years with Airbnb. I booked house for daughter's senior prom in early February for prom in April. Paid and today I get message says my account deleted due to probable party. I have permission from host for 15 guests!!! They cancelled my reservation and won’t help me. This company is responsible for ruining my daughter’s prom!!!

Airbnb allowed a host to charge us for damages we did not cause when we provided photographic evidence, this company does not protect its guests from scammers. We will never be using this service ever again.

We rented a two bedroom, two bathroom condo in Simpson’s Bay in August for the month of March. We were set to check in on March 3 at 3pm. On March 2 at 12:30 pm we were notified that our reservation had been canceled. With less than 24 hours before our arrival in Sint Maarten we were forced to find another unit. Upon arrival in Sint Maarten we discovered that the host listed on the booking was no longer the host (a fake listing) and the condo we had rented was occupied by other renters. We were then given a sub-standard unit by the correct host (who did try his best). The unit has a bathroom with no door, no kitchen to speak of, and cockroaches. AirBnB has been no help at all.

Airbnb platform has allowed for guest to be scammed by host on their platform. I would highly recommend that before you book on their platform do your own research on properties that are under management. My horrific experiences were with Vacasa Mexico. AirBnB reviews are not accurate. Very deceptive practices I personally experience and customer service agent could not explain why I wasn’t able to review my second accommodation from host. First accommodation had no electricity for two and half days and finally they provided a second accommodation which had black mold present. Went from a five star private resort upscaled with no electricity on second day for a one week booking to begin switch to a one star accommodation.

So I booked 3 nights in April to watch the total eclipse, due to personal reasons I cannot make it. I cancelled yesterday 3/2/24 and they refuse to refund the full deposit they put half toward a credit! I have spoke to 3 different people and the same answer, "Let me check into this", "Let me see what other alternatives there are". A NO! REFUND THE MONEY! DO THEY REALLY THINK I'LL USE THEM AFTER THIS?!

We booked a home thru Airbnb in November of 2023 for a vacation home between April 2 & 5, 2024. We entered the dates and number of occupants on the website and the total amount due came up. We then paid the $719 deposit. The website also said 100% cancellation by March 3, 2024. Unfortunately we had to cancel because one of our party broke his hip. We called to cancel on February 29 and were told we would only get 50% of the booking fee back because we should have cancelled within 48 hours of the booking. We explained that the site we booked on said March 3rd. But the first agent we talked to said the current cancellation policy is 48 hours and they must adhere to it. After going round and round with multiple Airbnb agents as well as the “host” (actually a property manager called Plushy), we were denied the 100% refund.

We booked an Airbnb in Hawaii for 12 nights. A couple of weeks after we booked we looked back on the site and realised there was No Pool at the apartment block. It is very confusing because there are several properties with the same name. We cancelled within 12 days of the stay because my husband has a medical condition that he can't go to the beach. AirBnb gave us 1/2 the refund but the host refused to give us the other half because he said it was short notice to fill the gap. Well, the gap was filled a few days later at a discounted price of $20 a night. He still refuses to give us the remaining $1000 back (that is with $300 taken off for the discounted nights) and now he had blocked us and Airbnb won't do anything either.

My experience with the host at the Airbnb was not pleasant. I rented a "treehouse" for the weekend, first of all it was a shed not a tree house. But the first night I was to stay my brother in law was in an automobile accident. So I messaged the host that I wouldn't make it that night but was shooting for the next rental night. The condition of my brother in law got worse and I didn't make it all to my reservation. He died that next Monday morning. The host refuses to refund my money and it's against Airbnb policy to refund money unless you couldn't make it due to a national disaster. Death in family isn't covered which is nonsense. I just paid $300 for a place I never stayed at!! Don't waste your money. The places are not what the pictures look like and the company is obviously has no empathy for anyone.

129 DORIA DRIVE BLAKESLEE PA 18610. 129 Doria Dr, Blakeslee, PA 18610. FALSE ADVERTISING!!!! The whole house was filthy. The oven reeked gas smell. The sink leaked. The toilets and sink clogged. The beds had hair in them. The water didn't get hot. The couches had food and toys in cracks. The rugs was dirty. The house stinks. The blinds were missing in back balcony. No privacy from outside. The walls were filthy. Dead skin in sauna. Beds on floor. Stove was cracked and dirty. Floors were dirty. The furniture was stinky. The pictures was a lie. WE ARE ALL SICK SO SO MUCH MORE ISSUES. Please reach out to us. PLEASE PLEASE.

I have had the absolute worst service from Airbnb. No phone calls or return messages, a rental they canceled 18 hours before check in, they rebooked us somewhere more expensive and dirty and then wouldn't cancel our reservation. Can't get a call or email back, can't speak to anyone that knows anything, can't speak to a manager. I'm currently out $1500, because they canceled.

I am currently a host with AirBnB and I am having issues with trying to get in contact not only with anybody that speaks English but also anybody that can actually help me with my issue. I have been working on this issue for over a week and it’s not getting cleared up. I’m extremely frustrated. They have taken down my rental and did not inquire as to what the issue may be. Their competitor VRBO contacted me and I cleared up the same issue that they had with one phone call. But instead of AirBnB contacting me, they just canceled my account. And now I have to work super hard trying to get it back up and they are not contacting me with phone calls only emails and none of the emails are getting responses.

I made a reservation in Mexico for 6 weeks. The place was picture perfect on AirBnB website. Upon arrival I noticed the place was not clean, the bathroom had a strong sewer smell and the kitchen had a weird dirty smell. I also noticed that even though the place marketed themselves with an oven, there was none. I complained to the owners who sent a plumber over. He stayed for less than 10 minutes and did nothing. The couple said they had no other complaints from anyone else and nothing was wrong. Very defensive. I decided to stick it out while I looked for a long term rental.

Out of town for work and can’t book with Airbnb. The architect couldn’t get his payment to work, my employer couldn’t get his payment method to work, and they wouldn’t accept my USAA Visa either. I am absolutely sure that the problem isn’t with the payment methods. I am disgusted with Airbnb.

I think one other reviewer said it best when they stated that they went around in circles trying to deal with AirBnb customer service. Hands down the most abysmal, frustrating, intentionally unhelpful customer service support.

I used AIRBNB to book a trip for the summer of 2024. The room was confirmed on a Visa that was on file. The next day, the entire charge was billed to a bank debit card effectively taking all my money. When I contacted AIRBNB, they denied the charges and talked completely in circles stating there was nothing they could do. I requested to speak to a customer service manager but the rep stated he was the only one I could speak with. AIRBNB recommends you only book through them and charge outrageous fees only to allow your financial safety to be compromised. Shoddy business practices at best.

You would think that responses to inputs and requests for actions on the AirBnB reservations web page would be a popup and/or open a 2nd tab. But no. Their requests and inputs were all sent by e-mail. So while you have the AirBnB web page open waiting for their next action they are piling up in your mail box. This among many others. Don't know how this company stays alive. I'm surprised the owners of rental residences using AirBnB aren't in revolt.

I have never seen a company with worse customer support and despicable service than I've experienced on two recent reservations. They will make you have a heart attack before they let you speak to a human being in a place to help you or resolve your issues. They open and close conversations as they wish without finding any solutions. You know when you are chatting with a machine when even your name is translated from and to different languages. Their terms and policies which includes what is called "Air Cover" are designed to strip you of your rights even when you are thrown out on a street in a foreign country if you bring to an emboldened host an issue or a problem with their listing. Only competition will make them smarten up. It's unfortunate!!

If you are writing a negative review, make sure you don't say too much because they can find some silly reason to remove it. Just put the low star rating and be vague. I've used them almost 200 times and they have removed almost a dozen objective and informative reviews due to "relevancy". The reviews on their platform cannot be trusted.

Airbnb retaliated when I posted on their community forum negative comments about the way they do business internationally by farming out labor to phone workers in developing countries. It gave me a warning--the first I had ever received--and said it (the Final Warning) would remove my account if there were another report.

We have been superhosts with this excuse of a company for over 5 yrs. Do not list your property with Airbnb. We have had nothing but problems claiming money back for damages from their awful guests. They constantly side with the guest and make you run round in circles. We have over $1200 in claims waiting on them to do their job. Our last point of contact with them was them closing the case chat because it’s their way or no way. They do not have your back as a host and never will. DON'T DO IT! USE VRBO OR ANOTHER PLATFORM.

I had a number of fraudulent charges on my card (one being a reservation on Airbnb). I reached out to them a couple of times in an attempt to resolve for a refund. The customer service agents were nice enough but were not high enough on the ladder to actually resolve. Their team indicated their "investigation" into this charge let them to believe the charge was legitimate, regardless of the common sense evidence I provided to them. Better yet, they will not share ANY information on how they came to this conclusion. I think it's total baloney. If my card was used in a transaction, then I should have right to the information. I'm now disputing with my financial institution as they will most assuredly have brighter investigators capable of processing accurate information. Beware of this company as the bottom line is that they will get their money, legitimately or not. Will NEVER use this company again. Do NOT recommend.

This company has no regard for anyone...just there to make and take money. I had a couple of issues and they never stepped up to the plate to rectify them...the famous line is "THE SYSTEM WON'T ALLOW US". I'm never booking through them again...much better experience with VRBO!

When it comes to long-term stays this company does not hold host accountable for anything. I've experienced mold growing everywhere, brown water coming from faucets, no working refrigerator, and Airbnb will not give me my money back nor hold host responsible.

I had booked a place near the Ponte vecchio in Florence Italy for 35 days on Airbnb. "Ponte Vecchio living- Florence". Great location, great reviews, very reasonable price. I had booked it 9 months in advance. 26 hours before I was to arrive. When I woke up to head to the airport, The Host canceled. No email. No message. I just happened to look up the details and see that the reservation was canceled. I contacted the host and they said it was due to a gas leak in the area. I said I could stay at a hotel for a few days and wait till it was repaired and they refused. Unbeknownst to them I have relatives that live in Florence. They went over to that place and there was no gas leak in the area. They refused to speak to my relatives.

I arrived at my Airbnb prior to the checkin time and asked to see the place. It did not match the pictures posted and cleanliness as advertised. It was dirty. I declined to stay and was charge $700. No protection from Airbnb to make the host prove their place matches pictures. I will never use Airbnb again! Will use VRBO.

Paid in full 30 days stay. On the 16th I start receiving messages at 4:30am stating I need to pay for 3 days into the next month. Bizarre but I declined it and didn’t think much. Well, it (Airbnb) started charging my card on 18 and every single day thereafter for this DECLINED charge. Daily messages back and forth with host and Airbnb, sucking up my energy and time with no change, still charging me at 4;30 am. Daily!! So their “only approved reservations will be charged to card on file“ statement is completely a crock of poop. Somebody needs to address this in my opinion, dishonesty at its worst.

Advertised a heated pool. When I checked in to the house the pool was 68 degrees. When I messaged Carlos about it he explained the heater comes on for 8 hours during the day when most visitors that would stay at his Airbnb house would be out enjoying the beaches and sightseeing. He demanded $20 a day extra to keep it heated. I had no problem and paid the extra thru Airbnb right away..Not an unreasonable request. For two days straight the plumbing was backed up in kitchen and washing machine. The garage was flooded from it from the washer. Was it unreasonable to ask him to fix it after we found a plunger and tried fixing it ourself? He had to invade our privacy for the day while "He" waited on a plumber to fix it and we didn't/couldn't come home until it was fixed. (After further background checks he a Plumbing business that went bankrupt.)That was the only two things I contacted him about. Not even close to complaining.

Hello, not really a review guy but felt it was my moral obligation to warn my fellow citizens. My wife booked an AirBnB for her 16 year old brother for a ski trip with some of his friends. Owner's policy stated that you can have up to 5 people but 7 could fit and the other 2 additional would be $25. It was ONLY REQUIRED that my wife, who would be the adult, has a background check. The minute, and I mean minute, my wife pulled up with the boys, the owner went ballistic calling AirBnB and my wife. She instantly cancelled their reservation, without any questions, no explanation, didn't even give them a chance to even settled down, and had AirBnB kick them out. My wife didn't even resist and simply wanted answers since they drove 2.5 hours for a ski trip and it was late. But nope, the owner proceeded to call the cops!

Airbnb is a terrible company. Our family of 5 just booked a vacation with an Airbnb apartment in London over the Christmas holiday. The listing and pictures described and showed the apartment as a two bedroom unit. Upon arriving in London, we found the unit to be a one bedroom. The host had taken multiple photos of the one bedroom switching out the picture on the wall and throw pillows on the bed to make it appear as if there were two bedrooms. In addition, there were maintenance issues such as cracks and a 1 inch round hole in the bathroom window and lighting fixtures that didn’t work.

I used to trust the reviews on AirBNB as well as the "Super Host" status of the owners of the places. My last experience proved me wrong. I rated the host with 1 star and complained to AirBNB about the inaccurate description of the place. But the owner still has the "Super Host" status. I feel like having been scammed by AirBNB as no matter what, AirBNB gets their share of my money and I cannot do anything about it.

Airbnb scams guests and hosts alike. They really don't care about either party just to make profit at the expense of both parties. If you want to save some major aggravations in your life, then stay clear of this company.

Given my employee had not even checked in, I asked airbnb for a reasonable refund but was told that I still had to pay for stay for 30 days without having not checked in. I reached out to the host and he said he had several people stay and there were no reviews. I told him there was only 1 review.

My wife and I booked a property through AirBnb for the month of Feb, 2024. After booking our flight and making all arrangements, we were notified that the host had cancelled on us. We informed Airbnb that we wanted any extra compensation for penalties such as an airline cancellation fee of $500.00. We never got any response. Never again will we use their service!!! It seems that the host must have gotten more $$$$$ without Airbnb.

I am a host. I have 14 properties in 3 countries generating millions. I switched one of my apartment building to Airbnb to try them out. Big mistake. First I will say that they are extremely expensive. They charge ridiculous fees to my customers almost making it impossible to book anybody. Second of all, I spent $500,000.00 remodeling this complex with granite counters, tiles, a/c units, all aspects wall to wall furniture and all. This is a NON_SMOKING, NO PETS non-allergenic safe place for people with allergies like myself to sleep in comfort without their throat closing up. AIRBNB tried to FORCE me to allow a woman with a hairy Golden Retriever to sleep all over my NEW beds and sofas after I told her no pets. They suspended my account because of this after only being on their site for 6 months.

My father came in town from Georgia and had an emergency double bypass surgery. He was told by doctors he may have to stay over four weeks. I made reservations with Airbnb to which I was informed by the medical staff he may not need the entire four weeks. Airbnb would not refund me the money and this was the day after Christmas. It's sad a company won't even acknowledge a medical emergency for a refund.

I will not listen to these types of recommendations again. To pay for the rental I signed up to pay in two separate payments. I was billed the first payment immediately. I expected I would pay the second payment three weeks later when I started the rental, but I was charged the second payment the next day. What's the point of having 2 payments when I am essentially making one payment at one time? Then my reason for taking the trip was cancelled. I was told more than 48 hours had elapsed (only 60 hours if that) so I would only receive half of my total payment. Someone from customer service spoke with the landlord about refunding the remaining portion, but the landlord refused to provide me a refund even though I only held the rooms for 60 hours (if that).

WE booked an entire place (Ranch) and it's a private room for one person! And this was a vacation for my kids saving this money, they wanted a family vacation during the holiday and New Year, and their vacation was cancelled and their money was taken!

Came to the Tampa, FL area for a 3 week stay for over $2,200. On first getting there the place was dirty, windows overs with old dog prints from animals, old smelly cloths left in washer, dog waste all over the place. Owner stated the place was just clean. A couple days in, cockroaches were found in the kitchen. But that was only the start. The enclosed fence fell down, the shower hose broke. The owner ordered a new showerhead, that we had to install, along with a new filter for the A/C. Owner said she would replace fence or make a temporary fix so we could have our animals a place to run without worry. She never showed up. She called pest control and they stated the cockroaches were due to bad conditions in the home and old food. And it was only going to get worse. These were German cockroaches not the palmetto ones.

I am older, fully disabled, and were traveling with my service dogs - all of which Airbnb and the property owner were was aware of. Based on their false pretenses, we rented 114 Hockenberry Place, the Woodlands, TX found on airbnb at https://www.airbnb.com/rooms/52402147. We got to the house in the dark. It had a horrible odor. We went to bed in the master bedroom. In the morning, when we could see, there was urine all over the toilet and floor; the chair in the bathroom smelled of vomit, the soap was just colored water. The house was full of feather pillows and comforters which we are allergic to. I pulled off the bedding to find we had slept on soiled linens filled with urine. All the floor rugs contained dried urine.

Terrible company. They will scam you and very hard to fight. We were charged over $8000.00 cleaning fees for pet dander. No one even owned a dog that stayed in house. 90% of appliances did not work upon arrival. Homeowner was texted immediately and came to home to try to fix herself (where she would have seen the imaginary dog). Nothing fixed then tried to say we broke them once we were gone. A stove, a wine refrigerator, and a grill. Once we argued with them that this was all false, they took charge down to $3200.00. We now are probably going to proceed with lawyer. All people in the home are 55+. This was all based on a time stamped pic of a dog that was 2 hours after checkout. We had left around 3 hours before check out. STAY AWAY!!

tl;dr: This Airbnb policy is an absolute disaster. They only grant a full service fee refund if you cancel within the free cancellation period; otherwise, you're left with zilch. When the host chooses a percentage refund, one would assume that the service fee would align with that percentage refund. But in the realm of Airbnb, the service fee is non-refundable entirely, conveniently allowing Airbnb to pocket every bit. Yet, throughout this entire process, neither the host nor I have benefited from this supposed "service". It seems like a despotic maneuver by Airbnb, padding their pockets with pointless service fees that provide zero value in return.

Have had to cancel two trips recently. The first was due to COVID, the second due to natural disasters. Guess what is not covered by their refund policy. Yup, neither one. Do not try to cheap out when going on vacation, spend the extra money and stay with a reputable hotel chain.

Wow AirBnb is not worth it anymore for hosts! AirCover which is supposed to cover hosts for damage caused by disrespectful guests is a joke and a big lie. The customer service people are all out of the country which makes communicating and understanding them very difficult and anyway they are useless as to what they are able to do for you. They are able to do absolutely nothing! Yet they actually promise you that they will resolve your issue, it is infuriating at best. People on this platform don’t understand anymore that you are staying in someone’s home and required to take great care of it and not damage linens, towels and the house itself. What a shame!

It is quite sad how disgusting Airbnb has become. They are in a quest to find any way possible to charge extra money for any modification you make to a reservation. I wanted to extend my stay for an extra day and they tried charging me $200 extra on top of the cost just to add one more day. I mean where is the logic in that. The unit was available according to the host. They tried to charge me $80 extra for updating a reservation to add my wife's info. Forget them! They are crazy money hungry looking to scam steal overcharge their guest as much as they can.

We were very disappointed with our most recent stay in Long Beach. We traveled from California and were looking forward to a visit with family who also traveled from upstate NY. A visit which included our grandchildren ages 5, 3, 1. This reservation started off poorly when the host refused to acknowledge my request to stay allow for our stay to be four days rather than five required. This request was made upon booking and the Airbnb charges reflected the adjustment so I had assumed it had been accepted. When attempting to pay the balance due the host refused to accept this request and said actually, he just never answered and should look elsewhere as “he had a long list of people wanting to rent”! He then suggested we look which at the time 3 weeks prior to Thanksgiving travel was impossible. We proceeded with the reservation, prepared to pay for a night we would not use because we had no other choice.

Airbnb it became a scam, I booked a vacation to go to my hometown puerto plata Dominican Republic December 17. About 3 months ago the accommodation was $2.902.83. CA for 3 weeks, I paid $1.653.65 when I booked because they gave me the option to do to payment one when I booked and the last payment supposed to paid December 2 which I paid November 23 way before the date, on December 1 my wife got a STEMI HEART ATTACK. I immediately call Airbnb and let them know what was going on and that I had to cancel the accommodation because my wife in critical condition and the dr said she is not able to fly until her heart is fix.

I sent word to them that I wished to cancel my reservation in Paris 'cause I found a better deal elsewhere. So I had assumed that I'd get my refund but the host was reluctant at first to refund then I pressed further and he agreed to refund 50%. But next thing I know was he would only give back 82 euros of the 447 euros I had sent to him, stating there was a penalty fee that wasn't even stated in the agreement. I bounced back and forth with customer service on this but they had their hands tied and it was up to the host to make his own rules. After various messages back and forth, I just gave up and bit the bullet. So to all who wish to deal with this corrupt organization---never again!

I booked a few days stay for my family for close to $600 so they could come out of town for my wedding and then covid happened. In Summary Airbnb gave the power to the host to do a refund and host REFUSED TO GIVE any money back. Even though I explained my terrible situation. They also said they didn't have to offer a service in the future with said money. Customer service was horrendous. They don't believe in phone calls and they just replied to my message like a bot and immediately shut the chat deeming the issue resolved. They gave conflicting stories from what their page said that I would receive a $122 since I cancelled very early on but all I got back in the end was $13. Most disgusting company. Fyi I received my money back from all my wedding vendors even the hotel without asking. Airbnb’s policies don't match with what the outcome is and it's clear they could care less.

I booked 40 days at a AIRBNB with six rooms to rent in an older building attached to an institution that rents rooms for rehearsals and performances to private groups. After two weeks the manager decided that I had violated their standards of conduct and ordered me to leave the next day. I did, but I thought I would get a refund for about 24 days remaining on the rental of the room which I was forced to vacate. I later requested the money back, but the manager refused because she thought I did not deserve it. I feel she was being unfair and simply virtue signaling in her attitude to me. She never talked to me about my supposed misconduct and I had to scramble to find another place to stay on short notice. I think she just wanted to show off herself as a sensitive, moral person. But I had no intention to do any harm, and whatever I did she or any member of the staff could have done the same and not been punished for it.

First Airbnb falsely makes you believe that air cover is their insurance and that you're covered up to a million dollars for any damage caused by these tenants that they don't even screen. They don't verify their identity at all. It could be a phony name. In fact what you have to do once there's damage, theft Or extra cleaning is request the money from the guest and then risk them writing you a one star review out of vengeance. If the guest denies payment then you get to deal with their wonderful Air cover team who most of the time can't even speak English properly. They don't understand what I tell them and they make you upload Photos videos and paperwork over and over and over again before they even approve your request to get reimbursed. In the meantime your property sits empty while you're waiting for the repairs to happen and if you don't have the money to repair it yourself you'll probably wait a month before they even get back to you.

The pet fee for the rental was $100 however an additional service fee was included at 13.4% and then taxes were added. I understand the taxes but the additional service fee is a hidden fee, not indicated in advertising. I guess this is why there needs to be legislation to make fees transparent.

Absolutely the worst customer service. So unprofessional, they do not protect hosts at all. The guests are coming with dangerous backgrounds sometimes and sometimes dangerous, Airbnb representatives they don't care. I had to remove the guest because she was mentally unstable and professional crook. She was going from Airbnb to Airbnb and started to be impossible to handle, she would be removed from the property and would scam refund. She had one review saying exactly that. I wrote review not sure if that would stay, it's still not out, too soon. I had to call the police, the Airbnb unlawfully altered her reservation to shorter without my knowledge or consent, which is against their rules and refunded her almost all money. I got paid $211 for 11 nights of her staying in brand new house on the beach.

Requested information about Staying at Nivaldina's Place. Did not get a response. Made other arrangements, but she booked me and charged me anyway. Never received confirmation of a booking so did not know there was need to cancel. She refused to return any money. AirB&B will not respond back to my request for help with this and despite calling numerous times to request management assistance and being promised a call back each time, none have reached out. AirB&B made money off a stay I never had. They do not need/want to resolve this. I will never book with AirB&B, do business with AirB&B and will give warning about booking with the woman who also does not care about her customers.

Terrible I am not using Airbnb no more. I book 5 days on Airbnb and I was in the cold room. I complained to the host. He provided another heater that was not safe because when I turn on once I plugged in the electricity shut off and my computer burn. It is not working no more. The lady from customer service called me and says I qualify for partial refund and went talk to the host. The host did not want to give me partial refund so the Airbnb was asking me for pictures. Each picture I am going to send you to prove the room was cold. I had a roommate there that also complained to the host. You all should talk to him about and I send the screenshots about my conversation with the host and I send the picture of my computer that's not turning on. And they say because the host does not want to give the refund they cannot do that. What? So if something happens in Airbnb they will not give you your refund if the host does not want to. Terrible company.

I rented a Cabin called Southern Serenity log cabin in the woods Cherry Log, GA by Sheryl in September 2023. It had cobwebs all over the front porch, no wifi services, no ironing board and iron as advertised and only one roll of toilet paper. The lights were out by the hot tub and not enough lightning in the whole entire cabin. The road leading to the cabin was very, very steep and very rough with a lot of gravel and rocks in the road. It was also very narrow. Sheryl was very slow in responding to my text. She was very mean and hateful.

This is a company that protects scammers and not guests. I had the misfortune of renting an apartment through AIRBNB and even though in several letters from the host that shows most correspondence was done off platform requesting more money to rent his apartment for a longer stay even though his rental contract states he can only rent for 1 month to a guest, if you do give the host the extra money to continue renting and something goes wrong (illness), you will lose your money.

I have booked through AirBNB many times. This latest time I did not see until after I booked that in making the reservation AirBNB told me I had agreed to a non-AirBNB rental agreement that was not sent to me for review until after I booked the reservation. And the reservation says it is non-refundable. How is it legal to bind someone to a legal agreement you don’t send them to review until after they book on the AirBNB app? I feel like this is a huge red flag and should be a safety concern for all who use AirBNB to book accommodations.

Airbnb is absolutely the worst in customer service and communication - text msgs back and forth with call center agents who do not read or care about customer posts and request for consideration for grief and inconvenience caused by unvetted fraudulent hosts. I will rate you in all social media platform and expose your apathy towards customers/guests. I've lost faith and trust in your company and will never use Airbnb again.

I booked a house in Florida for the first week in December. They have charged two different accounts twice! So $9600 for a $2400 house. This was supposed to be a relaxing vacation but instead all it's caused is a headache and bank fees. I will NEVER use them again! Don't use an account they can have constant access to. They'll take all you have and more! I wish I could leave less stars. Oh...and no one I have spoken with has spoken even remotely good English. Not one!!!!

I stay, from 11-10 to 11-16. I did not know, that place, the bed had bed bug until my 3rd night. Had bites, I thought was mosquito, but it was not my last day. I woke up. Because, something was just burning and biting, it was 3am I call Airbnb. A the the host ** Playa Azul Luquillo Puerto Rico, he said, that there were no bed bugs. I took the cover off the bed. Which he did not had a protective, plastic cover against bed bugs. The bed was so nasty. I could not believe, that I was sleeping on it. Airbnb, was more to the host, than protecting the customers. I ask for just 50% back refunds, Hector said no, and Airbnb said the same. Think, that I was not to get a refund. But they said to put my clothes to high dry and to disinfect my suitcase and they would give me a refund for me washing and dry my clothes. Kind strange. OESTE COND SANDY HILLS 12-A CALLE ESPERANZA FINAL LUQUILLO PR 00773. This is a health hazard.

Made the wrong choice in choosing an AirBnB unit for an overnight layover during a 16+ hour flight. The unit was in a sketchy part of town, the building had broken windows in the hall and the apartment door frame looked like it had been kicked in and just not fixed. For a female solo traveller - Legit safety concerns. Only had a few hours to sleep, so stayed. Never before have I been so angry at a customer service department for how they've handled a situation. Spent a month talking to over a dozen different AirBnB reps who apparently won't read back on previous conversations all to be offered only 15% back. Just ridiculous.

Airbnb doesn't care about the hosts at all. They care about the money. I have reported a guest due to harassment and haven't heard anything from them. Since then (a month ago) our listing have been experiencing fishy incidents and Airbnb doesn't investigate before penalizing the host. I am taking my listing off of this platform. I do not recommend at all. Customer service is not helpful as well. They don't respond to emails, close tickets before resolving anything, and you can't communicate via phone.

If you're a hosts Airbnb holds your payout as long as they can get away with it. Big picture - they earn interest on the money they keep from you until the very last second they can. I have one more guest staying and then NEVER AGAIN! Airbnb lies and is incompetent when it comes to customer service. The company is going under slowly and I can’t wait to see it happen.

We are residents of Panama Central America with American citizenship. We had to return to the United States 3 years ago due to the need of a kidney transplant. This was going to be our first return to visit friends since then. We were going to stay in Chame at a resort Hosted by a jerk named Randy **. About 2 weeks before our arrival date riots, road blockades, and a general strike broke out around the country.

Booked AIRBNB for my 50th birthday and the entire family and friends had to cancel the reservation due Hurricane Norma in San Lucas Cabo. I am requesting a full refund due to "extenuating circumstances", but AIRBNB is not responding and making it difficult for consumers. US government should make AIRBNB accountable.

No Support! Nail polish, Tape and Ink on New Hardwood Floors, Broken Waterford Candlesticks, Sharpe on Down blankets, broken dishes, missing flatware, damaged walls, missing items, bicycles left outside in the rain for weeks, house completely rearranged. The worst renters! They were in our home for 2 months. Over 15K in damage and hours of back and forth with photos and documentation for everything and AirBnB asked if I wanted to pursue the renters or go through Air Cover. I chose Air Cover thinking I had the support from Airbnb but I was very wrong. Also this is our home we use as a vacation rental when we are out of state, so it's fixed and furnished for us, not a sparse vacation rental but home! After everything and days of emails I was compensated about $500. My Loss! Very disappointed in AirBnB. I know I am not alone. ~

Just a heads up. Their hurricane policy is stupid and they will not issue you a refund. We reserved a nice condo in Acapulco. Hurricane Otis hit about 3 weeks before our reservation. Mind you we have family in Acapulco and once we were able to establish communication, we knew how bad it was. No electricity, potable water, cell towers down, hospitals overfilled, food shortage, crime going up, roads blocked, buildings left in shambles. Chaos. We reached out to Airbnb first to see if we can cancel our trip and get a refund. Nope. Wtf?! They asked us to reach out to the host as it would be up to them if they issue a refund. The host states he wants us to wait to see if he can get the unit ready…

Whatever you do, DO NOT go through Airbnb for a temporary place to stay. They are the new supplier of roach motels. I booked a place to stay on Myrtle Beach (that by the way, doesn't allow short-term rentals) and from moment one was dealing with the owners' roach issues. Not only did the owner not care - he was happy to have someone paying to stay in his roach motel while he made jewelry in New York City. I contacted him. He sent his father-in-law with plastic roach traps from the supermarket. The roaches didn't seem to like that so I was greeted by not 1 but 2 exterminators the next morning. Airbnb could not care less and one of their "customer service" reps actually stated, "If the walls aren't crawling with 100s of roaches, we won't do anything."

As I am writing this, I have been on hold for 1 hr and half. I've been speaking to 2 reps and I was passed on to wait to "someone that will know". I decided to call after sending 3 messages and being asked from someone named Prathamesh (outsourced) in another country, if they could call me at 3 a.m. because he was in a diff timezone and couldn't call another time.

Completely incompetent staff with little to no communication between agents. Spent 4 days during our stay and at home communicating and repeating myself to 9 different people and ultimately got 0 results. The information they provided on the Airbnb site was completely inconsistent with the actual property rules and policies. No accountability from Airbnb.

Too bad I have to leave a star!!! Terrible Customer Service - no follow through AND my biggest complaint is they are totally dishonest with their renters in that the reviews are edited and/or not posted if they are not supportive of their hosts - especially the superhosts. I still cannot get them to post a review I wrote on a stay in September where I thought the place was in need of improvements... NOPE - I think they deleted it and only show 5 stars... Total **! I'm going to report them to the Michigan Department of Commerce and see if I can find an attorney who wants to sue them for false advertising!

Been advertising on Airbnb for a decade. Got two guests mad recently because it wasn't what they expected even though they didn't read the description well nor looked at the pictures. The third one was a double booking which Airbnb allowed even though it was already booked. They simply kicked us off even though we appealed, it was obviously their fault, they let guests double book but we had to cancel the guests and that put us as three strikes and we got kicked off. Totally not fair nor a good company to work with. They took no responsibility for THEIR mistake.

Out of nowhere I’m not able to make reservations. I’ve stayed in at least 10 different places and have great reviews from everyone and I’ve never had a complaint. But now all of a sudden I’m not able to reserve a place because of partying and unauthorized company. No one ever comes but me, my wife and my kids. We haven’t broken anything nor have anyone over. We don’t party and always clean up before we departure. I really think it has something to do with race and that’s not right at all.

Link to posting: https://www.airbnb.ca/rooms/749532131146431786?source_impression_id=p3_1698189850_fR8Iaxv0cnuwjVUy. Overall it’s a nice spot for short-term stays, but I cannot give it a positive review for several reasons. There was a misunderstanding about a month in that nearly resulted in the cancellation of my stay. The reason I bring this up is that it negatively impacted future interactions and overall experience. Sarah and Chris said they smelled ** and contacted Airbnb support with “evidence” of their cleaners saying they smelled “smoke”. I told support I had ** and was baking with it which is why it probably smelled, I would stop baking with it and even remove the ** from the unit if necessary. It also didn’t make sense the cleaners smelled “smoke” given I didn’t smoke any cigarettes/cigars and they came in days after I baked.

I booked a room for 1 night at 39 Edson Hill Road Stowe, Vermont Via this Airbnb company. The place description had failed to mention that bathroom was common at the other end of the building where its main door doesn't shut, showers don't have doors, toilets are like gas station toilets with flimsy 1/2 doors and sold it as premium at premium price.

Been a host for 8 years and out of over 500 guests, we have had 3 that we gave bad reviews. Just got an email from Airbnb stating that the last guest's poor review (by us), will be deleted by airbnb. No reason given. Now we can not help but assume that the reviews by hosts about this guest, prior to their stay with us, were also deleted by airbnb. Therefore, we can never again trust the reviews on airbnb.

They keep charging me after the reservation was canceled. I had to have Amex stop allowing them to charge me. They lied and deleted messages from other staff members from the chats as well. This company should be shut down immediately. Very unethical practices.

I have had things stolen in the second case. Airbnb is refusing to help. The host when told said, "Oh well I guess you should call the police if you need to" and walked away. The first attempted break-in there were several guys pounding on all the doors trying to get in the doors. I had no service and felt I was going to die.

After a terrible experience with our host (we didn't get to stay at no fault of our own & were only refunded 30%), Airbnb TOLD me multiple times to review our host/stay so she would stop being listed as a 'Superhost' and so others would not lose their $ like we did. Days after I left my review I receive a message from Airbnb stating that my review is irrelevant and so they're removing it. DO NOT USE THIS APP AS THEY ONLY CARE ABOUT THEIR HOSTS AND THEMSELVES.

Giving one star because I can't do worse. The unit was not cleaned before we arrived. We had to clean the house and wash our sheets. The ceiling fan in one bedroom was broken, the microwave and ice maker in the fridge were broken. There were two TVs but no remotes were provided so we couldn't use them, they had no cast ability and the station we could get kept pausing and buffering. There were train tracks at the end of the street and the train woke us up every morning, this was not in the listing.

AIRBNB allowed the host to cancel the booked reservation after having it confirmed for 7 months. This was at Front Ocean View Balcony – Hollywood Beach+ Hot Tub hosted by Stay Sol. Then it was available immediate after cancelling my reservation at double the price.

I booked a stay at an Airbnb at Address 9300 Renshaw Dr, Bethesda, MD *******, with an owner called Shahab. His place was bare bones. Hardly any pots, or pans. No silverware to speak of. No real cups, in short, a poorly stocked kitchen. Washer and dryer in the back of the home in what was a spooky, grey large room with all the ductwork there. There were no dressers. There were bugs in the basement. He would stomp over my head with his baby at three and four am. He refused to stock anything insisting I call him to get what I needed. Home smelled of mildew. Home had been refurbished, but just wasn't pleasant. All of our communications were pleasant. He kept extending my stay as I had my husband in the hospital.

Won't issue me a refund! I am not going to Mexico for treatment! I've been trying to get refund! I booked for December 24th but canceled back in August! They are fighting with me in regards of getting my full refund!!

I booked this healing vacation for my mom and I, to Sedona, AZ. Since we both had heavy cancer treatments for years we needed a break. Instead of taking 7 different pills a day, I use medicinal ** and while it's legal in Arizona I let them know my situation and mention that I'll smoke outside. Just because throughout these years the stigma, and misinformation is obvious.

This process with this company has been so stressful. Not only with the hosts but the company Airbnb itself. I had a host cancel on my way to check in leaving me to sit in an airport 4rs. The following stay I booked was filthy to the point It was unfit to stay. Then finally I checked into a hotel. I decided to extend the hotel stay and Instead of Airbnb using the coupon I have they charged my card and is not willing to issue a refund. Not to mention it take at least a hour for them to get back to you about anything.

I had the opportunity to add one day to a business trip to meet my son in Las Vegas so he could introduce me to his girlfriend. The night before our arrival, the host cancelled the reservation citing a personal family emergency. Finding two hotel rooms at the last minute in Las Vegas on a busy weekend cost me an additional $550 above the cost of the Airbnb reservation I had made. Airbnb offered me a voucher worth a total of $70 towards another airbnb, but there were no options available for less than the hotel rooms I found. DO NOT TRUST YOUR TRAVEL TO AIRBNB - THEY WANT YOUR MONEY BUT WILL LEAVE YOU STRANDED!!! I was an airbnb host for a year, and then have been a loyal customer for about 7 years... and that is how they treat me. I will never use Airbnb again.

I'm truly frustrated with this entire situation. The guest has already made their payment, and I've fulfilled my obligations, yet Airbnb is still withholding my funds without providing any explanation. I'm uncertain about the rationale behind this decision. I've been calling them daily, pleading for my money, and this experience has been incredibly disheartening. Everytime I call, ABB rep says they are going to escalate and nothing happens. No idea what to do!!!

AIRBNB allowed the host to cancel the booked reservation after having it confirmed for 7 months so now to rebook another place in the same exact area was 1000 dollars more. Almost seems deliberate as they are trying to milk me for more money. Tried to have them discount me next stay to what I had originally booked it at and they tried to give something in a far off area other than where I booked.

Airbnb refused to investigate a racist listing in Brazil. I have reported a major racist incident to Airbnb 3 years ago at one of their listings. It is a powerful listing since it has hundreds of apartments so they refused to gather infraction and never talked to the victim of the incident. I tried for months to contact supports and they did everything to make me stop by redirecting me and closing previous conversations. They even deleted my review of the listing stating that it was not relevant. They were right, that listing had almost exclusively white customers so racism is not relevant for them unless they have conscious.

They state on their website that security deposit’s aren’t allowed to be taken off their website. When I got a suspicious email from a host asking for one I was obviously uncomfortable with this given the stated policy. I cancelled my reservation over a week in advance but past my refund window then submitted a complaint. Of course Airbnb cares more about the host in most situations so they tell me about an obscure exception that allows them to take a security deposit. Basically if it’s a large company that’s hosting and has an “API integrated software” for their listings then they can break their security deposit policy. Am I supposed to ask every host if they use API software for their listings? I thought it was Airbnb policy security deposits weren’t ok? Well Airbnb has gone downhill quickly over the last few years. Not surprised they put customers last.

I made a reservation; you must use an app that, if you don't use apps a lot, is not easy or clear. The details of the home were not clear. I would never have agreed to that home. The policy was difficult to understand and include a version of "double talk" that made most of it unclear. I bought the insurance. The insurance is impossible to use. The people at the insurance company can't be understood on the phone, they hang up on you, and if you choose "other" under any item on their website they tell you to call, which leads to them hanging up.

Home in Keystone SD, hosts James and Chris. Filthy stove top and range hood. Not dirty but covered with black grease. No oven as listed. Mold in upstairs shower. BBQ grill outside covered In grease and dead bugs on and in cooking surfaces. Screen doors and window screens torn or bent. Walls and tiles dirty or in disrepair. Hot tub with no privacy, right off employee and public road. Requested portion of refund, denied by host. They refunded $100 On a nearly a nearly $2,000 rental.

We booked on Airbnb for the weekend. When we arrived the house smelled like a wet dog. There was pet hair in the furniture including the beds. We didn't have anywhere else to stay and no money to rent anything else so we had to stay. We sat in the bar stools because of the couch. Went to take a shower and even the towels smelled like wet dog. Wrote to airbnb support and was told they are looking at it and will get back to me. Still have heard nothing from a real person just their robo chat. Do not recommend.

Arrived to my AirBnb location after driving six hours and found the place to be disgusting and CUT MY HAND on the toilet flusher that is broken. I left, contacted AirBnb immediately, sent them 20+ photos, and ended up sleeping in my car for the night. Meanwhile, they spend a week jerking me around with questions and messages and their final resolution is to offer me 10% back on my stay. You should be ashamed of yourselves for doing business like this. I’ve been a member for 9 years and have many friends who use your services. I guarantee they’ll lose more than the $90 they refuse to refund me in the negative publicity I give them and the business I never give them ever again. Account deleted.

The worst travel experience of my life. The customer service department is in the Philippines and only want to offer apologies. Would not recommend using Airbnb unless you have a small proactive host. The other problem is the time change, they close the No Reply texts. Some look to be AI automatic boots. Safe travels.

We reserved a home on the beach block in Rehoboth DE for a 3 night stay, September 22-25. On the day before our stay was to begin, the National Weather Service began providing warnings that Tropical Storm Ophelia could potentially cause flooding and road closures in coastal Delaware towns, including Rehoboth. The following morning with the NWS warning still in effect and knowing we were very close to the ocean, I tried to contact the host for some advice. The host did not immediately return my email or phone call (he contacted me 3 hours later) so I contacted Airbnb directly. The agent there said she fully understood my safety concerns and would contact the host. But at first she too was unsuccessful. After several hours, I eventually made the decision, that for the safety of my family, I would cancel the reservation with the expectation of receiving a refund.

A couple of years ago we booked an Airbnb for a week. Got a quote for the stay and within 30 minutes of the reservation we decided to cancel. The reservation was for a few weeks out. However I can't remember how much I paid but I do remember because I didn't read the cancellation notice from the host and found out we were going to lose 60% of the reservation. Watching Brian Chesky on TV this morning turned my stomach and he's saying that most fees have been removed or drastically reduced. However, looking at Airbnb today I'm still seeing most Hosts are still posting high and outrageous fees. I've only booked hotels and private B&B's that are not on Airbnb since I can cancel my reservation without the crazy fees Hosts impose on guests.

My experience with Airbnb has been a nightmare. After making reservations back in early August they have not properly, personally responded to my problems (it is now in late September) of verifying my identification, obtaining confirmation of my reservation, the address of the BNB we are renting. They have a real lame website, hard to navigate. I will never use AirBNB ever again.

After catching a severe case of Covid and missing my hosts' cancellation window by a mere 8 hours, I am out money. When battling for a refund and ultimately being told "too bad but feel better", I took a look through the receipt and noticed that 20% of the amounts paid are service fees and outrageous charges. This service has gone severely downhill in the past year and no longer has benefits outweighing a hotel room, if any benefits at all. I have reserved my last and definitely least Airbnb stay.

Airbnb will punish guests for cancellation (i.e. you will lose your reservation money), but will not compensate guests when the host cancels their reservations. The same way you will be economically punished when canceling last minute you should be economically compensated when the host cancel your reservation, especially when it is a last minute cancellation. However it is clear that you can only lose, never win as a guest.

I have a very bad experience with an AirBnB, it had a 4.5 rating but it was far from that. The mold in the shower was disgusting. The shower door did not close, it did not even have the correct address. The shower was so bad I did not even shower, waited to I went to my next place. Thank goodness I was there just one night. Airbnb cared less about it even when I showed them photographs of the shower mold.

Buyer Beware. Read every word available before booking. Some of the offered homes may or may not be affiliated with the amenities you may have previously experienced. I made an assumption and it cost me money, stress, and last minute The company will listen but do not advocate for consumer but rather properties. Read and inquire thoroughly before committing. Be aware that properties in resorts may or may not be affiliated with the amenities you seek. Check the host message establishment is same as the original listed establishment on advertisement. Misleading ad may reference a resort in bold lettering but in middle of “more info” have “no affiliation with resort amenities at all". Buyer beware.

Rented a place for 2 weeks, turns out there were more shared guests than the host had told me in the private messages, had to leave right away. Airbnb did not care AT ALL. They cared more that the dishwasher was broken rather than the fact I was staying with 6 other people instead of 2. On top of that, their customer service is all outsourced and the people can NEVER understand what I am even saying, it takes like 1 hr to relay one message to them. Absolute trash company with some of the worst customer service I have ever seen. ON TOP of all that, the owner made a false claim about property damage against me without ANY proof and I had to actually fight for it, as if Airbnb was using the "guilty until proven innocent" philosophy rather than "innocent until proven guilty"--absolute nightmare. So any host can claim any damage against you without proof and Airbnb will just take their side.

Rented a home at 82 Lobster Cove Road Boothbay Harbor, ME 04538 and paid over $1500. Hurricane Lee is projected to make a direct hit at this location while we were scheduled to be there. One would think the host and/or Airbnb would have some compassion and/or common sense and refund our money...but no. No exceptions to policy. Clearly, this is wrong and they should be ashamed to take such a position. Stay away from this property and Airbnb, if possible.

Paid 370 for 2 weeks in Victoria. Got covid, tried to cancel they said no. By the time I tested negative I had 4 nights left of what I've paid for. I messaged the host. She ghosted me. I tried to talk to Airbnb staff, they didn't want to hear anything. So I paid for a hotel. They took all my money plus the cleaning fee. That's who Airbnb is if the host is a scammer, Airbnb could care less.

Robbed by the Host and Airbnb will not help. Paid for a damaged quilt and host said they will give me the damaged quilt back since I paid for a new one and never did and airbnb will not help. Just wanted the old quilt back.

In June 2023 I rented a stay at a residence in Brampton, Ontario, Canada for business. It was the worst experience ever. The host threatened me after I contacted Airbnb the first morning I arrived to complain about the disgusting state of the property. This house was disgusting. Not only was it nasty, I had no prior knowledge I was going to be sharing a washroom at this home with other guests. The gusts were very strange and it seemed that the property was being used for nefarious purposes... I also found out that the host had hidden cameras in my room disguised as smoke detectors. There was also a door in the closet of the room I was in, that was locked from the opposite side, this was a clear security risk, I was travelling with my young daughter, and I'm a single woman.

We booked with a host for our honeymoon in York ME. The host lied about her property and there was major health concerns. Airbnb and the host is refusing to refund us. They broke three of their own rules.

We had been looking forward to this vacation for months, and were sent several emails from host Jenny stating how tranquil, and private the place was, and how she was eager to ensure we had a great experience. Unfortunately, the tiny house looks straight across the driveway to the neighbor's place, and they were using power tools during our stay. When we first got to the Airbnb rental the lockbox was already open, with the key in it (not secure). The first issue we faced was that the bathroom pocket door was broken. We tried to fix it, but it was not just off the track, it was broken and would take more than a borrowed screwdriver to fix. Even though we could not have privacy in the bathroom, we did not complain, and we were not going to let that impact our holiday.

Airbnb take no measures for the security of their guests, all their call center staff work for third party companies (not even Airbnb directly) they have no knowledge on how to manage emergency situations. They left me (a solo woman traveler) stranded for nearly a week in a foreign third world country after being threatened by a host without refunding my money or helping with alternative accommodation.

Booked a vacation for ONE NIGHT, the host did not want to accommodate our check in but would not cancel our reservation?! Airbnb denied my refund when I didn't cancel the trip?! I am now out a vacation and money. AirBNB stood by the host stealing - will never use them again and looking forward to karma on the host.

We rented a home for a family vacation. We were bringing multiple dogs so I had slim pickings that would allow so many. This house advertised a fenced in backyard. It was actually a fenced in back patio with shin-high weeds. There was also a pool, which was a big selling point since we have teen boys. The pool was full of dirt, with the filter turned off. When we turned it on, the skimmer was clogged with a disintegrating rat, that fell apart when we tried to get it out with tongs. The house itself was dirty, as seen by our white socks that turned black just by walking on the floor. We couldn’t use the firepit as the bottom was burned out. There was no water pressure throughout the home. The whole house water filter was cracked and leaking in the basement and was beyond due for a change, as it was dark brown. There were four full size towels in the entire home.

Our rental has trash throughout the yard, water leaking from the ceiling, Sheetrock falling down from the water leak, carpet was soaked from the leak and mold growing in the HVAC room. The host acted as if this was of no interest to them. Airbnb does not have enough influence to step in and help. Essentially they are a broker. They take a piece of the money regardless of rental. Tried to reach a resolution and were offered a $23 credit. This was an insult.

I am really unhappy with this company. I scheduled a reservation in January of 2023 and unfortunately had to cancel. When I cancelled the refund was being sent to an account that was closed and it could not be processed to that account. I keep getting told to contact the bank that is not mine anymore and when I contact the bank they state they cannot help me because the account is closed and there is nowhere for the refund to go so it gets sent back. There is no way to track this. I’ve asked for higher ups to get involved and I get advised technical difficulties prevent that from happening.

Host Colleen attempted to collect approximately $3000 as a fee 6 days prior to my confirmed reservation. She also requested I pay her $900 via a third party/personal link. My original booking was only $997! Airbnb did not resolve the issue in a timely manner and is allowing this host to bait and switch guests through their platform. This is definitely a scam set up to collect additional fees from guest. Don't be a victim like my family!

We made an Airbnb reservation by mistake for a wrong location. Also we thought the amount shown was Canadian dollars instead of USD. As soon as we made the reservation we realized (within 2 hours) and contacted airbnb for cancellation of reservation. We reached out the host to. We are rejected the full refund. Please look into this.. Confirmation number - **.

I have rented from Airbnb multiple times without issue. The one time I did have an issue with a property, I discovered that Airbnb is in the business of siding with the host even when there are published procedures to protect the guest. My incident involved a property that did not portray the current condition of the house. It also reeked of marijuana. After escalating my complaint, sending pictures and videos, and citing the Aircover policy that protects against inaccurate listings, Airbnb told me that the "inaccuracies" were "subjective" so there was nothing they would do the help me. It was so unsafe that I did not stay at the property and I ended up booking and paying for another property. I am having to pursue a refund by disputing the charge with my credit card company. Airbnb would rather lose customers than take action against a host.

AirBnB seems to favor host topics/issues v. guests who had to deal with horrible hosts. Since the host can write, at any time, their issues with guests - whether real or not - the guest is always disadvantaged. When, as a guest, I tried a rebuttal, no one from AirBnB ever responded. What a tight community. Follow the money.

Someone at that location had reinstated my Netflix account and was watching movies at that same location that very day. Then Discover notified me that my card number was being used to charge other things with other vendors. They had accessed the smart tv and managed to get my discover card information. I Contacted Host to find out who had rented the house and was staying there at the present time. So the police could become involved. The host contacted Airbnb and was told she could not give out that information. No One seems to stop crime any more. Airbnb is not a very good company. I am quit sure if someone was ripping them off they would want to press charges!!!

Save yourself the hassle and trouble and DO NOT book your vacation rentals with Airbnb. They are a scam and help their hosts to extort money from guests, in other words you receive nothing in return for the fees that you pay them on top of the rental. They do not like to pay anything to their unstable hosts that break their policies and ruin your entire vacation then they continue to harass the same guests 60 plus days later with their falsified damages and back the hosts and do not allow you to add video proof and evidence to disclaim the falsified damages. Worst company I have dealt with yet and will never give them a single dime and rent anything off this site. Airbnb are Scam artists just as their hosts.

Airbnb is scammer horrible co that should be out of business. Why are they so popular if they have 1.5 star ratings on average? I was a super host with all 5 star reviews worked hard to build that status and suddenly they disactivated my Account with barely any explanation and canceled my reservations as Not Legitimate. I am 1000% legit with STR licenses, ownership docs, ID verified, that's why they had me for years. It was heart wrenching pain as my business solely relied on income from my rentals. Customer service is non existent, all they're trained to do is BRUSH OFF, tell specialized team will reach out within 24Hrs. Over 2 days no one reached out. Terrible, Shocking Experience.

I booked, confirmed, and paid for a home for the 2024 eclipse. It was a great deal. AirBnB canceled my reservation without explanation or a way to respond. I think the renter realized they could jack up their price for the eclipse, but they had to kick me out first. That's exactly what they did.

I was a host for this sham of a company. I have all five star ratings. A guest left me a 3 Star review as retaliation for not accommodating an early check in by 3 hours. She was able to check in a hour early as I rushed to get her room ready. The star rating was she had to wait, the place was excessively small (Tiny is in my title) filth, clutter, shared bathroom (shared bathroom is on my profile). I reported fraudulent rating. It was obvious by our messages these things were not true. Airbnb refused to take it down because guest said I was nice. Since I got a compliment the rest is valid. I have since canceled my listing and will never rent from or host for this company who cares nothing about people and did nothing to investigate this embarrassing and obviously untrue rating. They need to be shut down or revamped or something. Horrible horrible horrible.

I reserved 3 nights with AIRBNB and their host RECINTO by AM TULUM, Mexico. After paying the full amount I got the exact location. Was not convenient and I cancelled and request refund within 90 minutes. AIRBNB promises a response within 4 days. No response after 7 days. After another intent they told me in a day will be a solution. My refund was not recognized. NOT FAIR!!!

This company is fraud. They allow anyone to use your property without owner involvement and third party and Airbnb makes money. They have done fraud by using my property and I lost more than 15k where they say, "We can’t do anything." Be careful…. This total fraud.... Just care about their charges and fee no matter how and who is listing. They don’t have any protocol to determine whose property… Answer is that we can’t do anything… They made thousands of dollar in my property by paying third person. Airbnb did not do due diligence to verify whose property and to whom they are paying. Airbnb just want their charges no matter how it’s come..

We had a booking for a room in Miami, but to our dismay, the room was not we expected. When you entered the house, the smell alone were noticeable. Inside the room were so dark and smells horrible too. The bed smells like an old sweat/pee that sticker to our skin even tho the host - Angel claimed it was cleaned prior to us checking in. The AC was not too strong either, been like more than an hour but the room was still hot. To top it all, we didn’t realize that the place was actually on a ** area. We’ve never been to Miami, and this was our worst experience ever.

Hello, my business name is Comfort Solutions Rental. I have been with Airbnb since 2018. I am a super host and I currently have two properties at this time on the site. My rights has been violated. I had a guest named Jennifer. She wanted to cancel a day before check-in and get a full refund. If I cancel a day before check-in, Airbnb will charge me a violation Fee. This guest was told that she had to follow my cancellation policy by three different Airbnb ambassadors. I also explained to her if she canceled and someone rebook I will refund her some money. She came up with every excuse and called Airbnb over and over till she found the right ambassador to change her reservation and in return caused a negative of 3300.00 on my account. They didn’t call me or nothing before they did it. They trying to say I violated a policy because I said no dogs on my furniture. It was in my listed on Airbnb and in rules and house manual.

I booked a short term rental for two days, only to discover that the place was not what I expected, and when I tried to cancel it, at first, they did not want to give me my money back/refund. And then, when I reported the problem, I had to jump through all kinds of hoops to get the refund. When they finally offered to refund, it would not post back to my account until 5 business days. Who had time or money for that when they’re trying to book a stay? Shame on them!

Do not trust the Airbnb companies. We stayed at the Carolina Casa: 3 Bed 2 bath Near SHAW AFB. Host Kodee was friendly. The home is advertised somewhat deceptive. She post that it could sleep up to six however she doesn’t specify that the twin bed (trundle) for the other 2 guest in in the laundry room. Also the pictures on these Airbnb sites are old and not true. Then towards the end of our check out she tried to say we scratched a table luckily I had taken pictures so I didn’t have to pay. We checked out a day early and she kept the money.

I have been a host on Airbnb for over 13 years. Not only do they overcharge all their guest and basically provide very very poor service they only seem to have phone lines in areas where English is poor and they can only read script. I have a condo in Lahaina, Maui which as anyone reading any news realizes that the beautiful town has burnt down to the ground and Maui is asking all travelers to stay away! Airbnb was going to charge $375 per reservation canceled. They were also giving my guests a hard time to cancel wanting to charge them all kinds of ridiculous fees. My condo is in ruins and the town is gone! These people do not have any compassion or understanding of anything but the monies they want to keep for themselves. Do yourselves a favour and either try to deal with owners direct or try and find different avenues to seek out hosts for your stays. Do not keep feeding Airbnb money!

I used to like Airbnb in the beginning, now, their fees are on steroid, hosts are rude and entitled. Stayed at one in Paris & Bahamas... Terrible. Local ones, forget it, it's like a mortgage. Better to stay at a nice hotel.