Airbnb Reviews

I am right now in the process of trying to resolve a problem with a cancellation problem that is 100% the making of Airbnb, and it has been a nightmare. Instead of refunding my money, they charged me again! And they charged me $300-plus for a reservation I never made. And now they want me to send a screenshot of my credit card statement to them for THE THIRD TIME. One of their reps said she would call me back, and she never did, and when I speak with their reps on the phone it often seems like they're not listening to a word I say. God, I hope I never have to deal with this company again.

Airbnb allowed a host who had breached privacy rules cancel my reservation. I had proof she invaded my privacy and that she lied about house rules that she claimed I didn't follow (she claimed I brought a pet with no permission, but I had airbnb message proof thata she approved thw pet in advance). After she canceled my stay she told airbnb I violated privacy policies, and even though I proved that she did, they canceled my account. Airbnb has gone to the toilet. Use VRBO

Horrible experience using Airbnb. House I picked was nothing like the pics or description. Air BnB collects their money and will not refund you when you have proof of false advertising. I would not recommend using this company unless you are sure of what you are purchasing. I will stick with hotels.

Spent almost 10k for 1 month. Arrived w 2x4 lodged into back patio because the lock was broken. Absolute safety hazard. On day 3 waited from 10 am to 745 for contractors. Broken lock couldn't be fixed so locksmith put a deadbolt type lock that was very difficult to open and impossible for my 85 yr old mom to open. Place was dirty w dirty bedding towels, mold in laundry and an indoor camera which is against AirBNB policy. I wanted a refund for 3 out of the 28 days as I had no vacation or those 3 days and had to wash all bedding, wait for contractors and wash gross dirty towels.

The worst renting experience of our lives recently. We reserved a unit in Phoenix over spring break, were looking forward to the trip as our family takes 1 a year. Drive the 4 plus hours to the unit to be met with an unclean place. Dirty counters, trash in the trash cans unmade beds, and the kicker a bag full of drug paraphernalia, a tray with a white powder on it straws..mind you I have my family with me. My 3 kids, wife, and my son's girlfriend. I've included the pictures we took before we left the unit because in my 43 years I've never known a drug addict that's far from their drugs. Wouldn't have been surprised if they were in the closet. I've also included Airbnbs response to our claim. Plus the resulting action of them removing my account because of a criminal past of mine from 18 years ago.

Everything looked great in the photos. However, we found out we indeed are not alone! He lives in the basement with his mother who is confined to a bed who he leaves alone all day and falls out of bed. Hear banging from downstairs as if someone is trapped often. He is able to control the heat and air and does by his phone. Spies on you while living there. Holds your mail if he gets upset.

Worst customer service in the world. I have been chasing them for the past 5 days! 5 whole days of my life to get a refund. At least 5-6 phone calls per day. 20-30 min each one. Being sent over from one supervisor to another. And yet NO ONE can help. I have never had such a bad experience in my life. If I could give them a negative score and not zero I would. Just horrible.

Hosts are making false claims. They take pictures of damaged property and send it to resolution department for claims. It's not the property you stayed in. So take pictures when you enter and leave the property.

They're the worst. I've opened 17 tickets in the last month because they are withholding tax information and have locked me out of my account, meaning I can't access any account history either to piece it together myself. I was a superhost for over 6 years prior to this, and working with them is like pulling teeth. Prepare for EVERY employee you speak with to be overseas, and for their communication to be limited to 1am to 5 am. Insane.

Beware before booking with Airbnb. After not using them for 2 years, I booked a night in Austin last night. I booked an airstream camper. First it said it was in Austin. It was not. It was 25 miles from Austin. Second there were I think 5 campers and the photo in the listing was nothing like my camper. The door was wide open when I arrived almost 3 hours after check in. When I went inside it smelled like urine and what I guess were suppused to be beds were unmade stacks of foam. It was gross. Chickens running around, we're in Texas out in the country and you leave the door wide open? Long story short airbnb resolves it and refunds me. Then they encourage me to try again and give me a $50 coupon. Great!

When I advised my host I was leaving 3 days earlier than planned she told me to contact Airbnb. They sent me an acknowledgement of the date change plus an upcharge of $3800.??? Really sketchy behavior. Will never use Airbnb again.

Let's start with the positive. I like Airbnb because I travel constantly and it's nice to have a whole house to rent but that's about it. I dislike the insanely high fees and taxes. I feel as a guest I should not have to pay 500 bucks for a host fee. Also hundreds of dollars for a service fee. Just that doubles the total budget. And why for the love of God is there no quality control. There needs to be a standard when it comes to basic amenities and cleanliness. I'm tired of the surprises behind every door. And when I don't leave a five star review the hosts are outraged. I shouldn't have to pay to spend my time cleaning someone dirty home or bringing my own cookware and sheet. I'm fed up with dirty used furniture, worn out mattresses and just the general grunginess. Need quality control. And lower fees.

We arrived in Tulum, Mexico for our first vacation in 3 years. We booked a beachfront hotel in Tulum. We are both ER nurses, so we both needed a break from the stress. We received correspondence confirming our booking. We were told check in was only possible after 3pm. We arrived at 3:30pm to be told by the receptionist that they did not have our reservation and they were booked completely. She also noted that this happens often with Airbnb.

Do not advertise your house on Airbnb, I learn my lesson, customers came, did a huge party, requested a refund after they checked out and got their full money back, stayed for free for 7 nights, damage all my house, left me a 30.000 dollars damage, Airbnb host guarantee paid me just 500.00 and refunded the customer for the 7 nights, I hosted for free and got all the damages on my properties, be aware, do not host on Airbnb, do not advertise your house on Airbnb, avoid Airbnb hosts, this is a done game, Airbnb is just grabbing customers back and customers are just dirt bags trying to get a free stay. Do not advertise your house on Airbnb!

2. Please note that as of the time of this posting I have delisted my home from AirBnb given my experience with them. I also rejected their meager $200 compensation for a guest who left my house mid stay and then planned to re-access it after leaving. As such, I have no skin in the game other than to share how airbnb really treats their hosts. Note: I was a new host with 2 prior stays both receiving 5 stars. My third stay is where I saw the company's true colors. Every word of what I said is documented with exchanges between myself and the guest and myself and airbnb via screenshots.

My host cancelled 4 days before with no explanation. I want to give her the benefit of the doubt, maybe there was a family emergency. But the customer service was HORRIBLE after that. I had to ask for a discount for the inconvenience. They offered a $69 to rebook, a 5% discount which is not an acceptable amount for the inconvenience this called. I was about to take off for an international flight so I rebooked a new place quickly that the customer service shared with me that they told me was the same area. I lost service on my flight and then the next day when I had service, I went to look at the Airbnb and realized it was not the location I wanted. In California, it says you have 24 hours to cancel as long as the booking was 72 hours before (which mine was).

Misrepresentation in the description and only to find out after the booking and its cancellation clause for no refund policies. Did not receive any support from Airbnb when the discrepancy was addressed, and we expressed that we would not have made the booking for the long stay had we known the condition and we requested a full refund. We even provide the proof for the discrepancy and it they tried to wiggle around it. A very unethical practice. It is apparent they support their hosts and false information within the listings are not against Airbnb rules. Never again! Rather stay at a hotel or even a cheap motel instead of getting involved in a legal entanglement with Airbnb and its hosts.

"Keep in mind others come to our site to research brands before they make a purchase. Helpful reviews are factual, correct, and give detail of what your experience was like start to finish." This is what is expected when leaving a review. And that is where my problem lies with Airbnb. As an Airbnb host, Airbnb and does not take these exact words into consideration when a guest leaves a review that is not in fact factual or a correct representation of what occurred. I have now had multiple reviews left for my property by Airbnb guests that were defamatory and not factual nor representative of the actual experience of a guest.

I have a home near Leadville Colorado that I rent short-term during the winter months. I have an ADT security system which I don't use when not occupying the property myself. Airbnb released my guest from his reservation and posted a very negative review of my property. The reason? The guest thought he was being spied on by the ADT security panel.

Airbnb (not my host) cancelled my reservation at the last minute with an automated message: "You told us you'd rather cancel your reservation than finish the last step of checking that you're really you". However, I did not cancel nor was I asked for any ID verification. When I contacted Airbnb, I was told "the computer did it". When I escalated to a "specialist", I was told that Airbnb was having trouble with the host over unresolved safety issues. They recommended three alternative properties that were poorly located and hundreds of dollars more. When I complained, they offered me $20 discount on a $584/night property. All this caused me cancel my trip (and volunteer role). BEWARE!

We booked and Airbnb (for use the following day) that advertised their price a TOTAL of $302 plus taxes in their main page. So we went ahead and made the reservation. I then looked the received and read that their were FINE PRINTS stating that an additional $208.50 would be charged before arrival. Within less than 15 minutes from booking, we canceled the reservation due to the extra HIDDEN charges. That is when we received a notification stating that we would be refunded only $80ish back due to this being a non-refundable reservation.

I needed to book an Airbnb rental home due to evacuation orders related to the L.A. fires, estimated to last four nights. However, an hour after arriving at the home, the order was lifted and power restored to our own home. We left the Airbnb rental within two hours. Due to what I see as an unfair Airbnb policy, the host was allowed to pocket the full, expensive payment covering four days without considering reasonable fairness. I told the host that I’d be happy to pay for cleaning and even for two nights, but that was not enough for him. Unless he got someone to fill the remaining reservation, there would be no partial refund. Airbnb policy protects hosts, but not customers. Also, I wrote a review on my experience on an Airbnb website, almost identical to this review, which they would not allow to be published.

I had a terrible experience with this platform. I was overcharged due to an issue with their system, and when I tried to resolve it, customer service kept passing the blame between them and my bank. I was promised a credit, but when I rebooked, the credit mysteriously disappeared, and I was charged even more. To make things worse, I had to cancel my reservation because of their mistake, and they still charged me a penalty fee. When I contacted them for help, they closed my case without offering a real solution. Absolutely no accountability, terrible customer service, and hidden fees everywhere. I wouldn’t recommend this platform to anyone.

I’ve gone on several trips with the Airbnb and experienced wonderful host. This is the first time I’ve needed to contact customer service, though. Since January 16, I’ve been waiting for a refund on an Airbnb trip. I am following the rules and guidelines and have reached out to customer support for assistance. Each time I inquire I’m told that it’ll be somewhere around two weeks more to receive my refund. I still have yet to receive it. It’s for almost $600 and this is more than a little inconvenient. Customer service is very polite in their communication to me, but the money is still not there. I could not in good faith Use the service again.

I used Airbnb in Porto Portugal in Dec. 2024. I paid $1,077.60 for a reservation. Later I cancelled my reservation, and they kept the money. Disputed this with my credit card company. The response from Airbnb saying I didn't cancel. I sent proof from my account showing that I did cancel and would refund the money, but I never got a refund but was told that I now have a credit for further use. This was just one of 3 cases where they took my credit card and charged thousands of dollars without authorization. Stay away from Airbnb.

I was told that if I reported a listing for damages and for being fictitious, that I would be protected and host could not post against me. Now I have a defamatory, false post claiming I was intoxicated. I offered Airbnb, to take a drug or alcohol test to prove I wasn't, yet host's comment is still on my profile with fake accusations. My post included pictures with facts, to protect other upcoming guests from items listed, that are NOT in apartment. To prevent them from getting scammed by electricity charges, not mentioned on Airbnb listing or via checkin host. I reported items not provided or listed by Airbnb by host and damaged as an act of good faith. You don't know, unless we tell you. Property owners and host may also not be aware unless informed. You can't fix what you don't know. Now, my name is destroyed.

I wanted to surprise my 3 kids and find a house close to me so we could all watch the Superbowl game together. I've been saving up for this little staycation and took off work. When I tried to book the house and ready to make payment, it said payment couldn't be processed. I reached out and they said they would reach out within 24 hours. They never did so I finally did. They then messaged me at 11 pm saying parties were not allowed. Never was going to have a party lol, just wanted somewhere to bring my kids that was safe to watch the game. 🙄 I will definitely not use this service in the future. They also need to not put adults as 13+ when trying to book. My kids are 14, 15, and 17. Definitely not adults.

I had an extremely disappointing experience with Airbnb that has left me frustrated and concerned. During my stay at a property booked through Airbnb, a large tree branch fell and damaged my car due to the host's lack of property maintenance. The situation was not just inconvenient—it was dangerous. The branch fell in a high-traffic area where children were present, and it could have caused serious harm if it had landed on someone.

Never again, every time we stay at Airbnb, we get a dirty house, crooked floors, cheap thin mattress, hair everywhere, broken appliances and last stay had feces in front from broken sewage. Which we had to smell and pay full price for 6 days!! Refused us repairs, credit, nothing just eat it. Note!!! You can't sleep on cheap mattress you slumlords!!! I will stay anywhere other than a overpriced airbnb. What's up with the "were not allowed to leave a review after our stay". How weird..no reviews allowed???

Airbnb allows the host to do anything, so long as the host has some good reviews. A lot of these places do not look the same as the photos. Also, a lot of these places aren’t clean. See image of bed bug bites. No refund was given to me at all.

Beware: Hosts can claim you damaged something that you did not and Airbnb sides with them. My wife and I have used Airbnb for over 10 years in at least 6 different countries and never had a problem with hosts claiming damage against us. That changed with our latest stay. A wooden chair at the rental had its leg snapped off clean, but when we got there the chair was propped up on the broken leg to look as if it was undamaged (which is dangerous!). My wife sat on the chair and of course the leg didn't hold. My wife messaged the host and sent a picture of the chair and leg within an hour of our arrival at the unit so we'd have documentation that it was already broken. The host seemed understanding so we set the chair aside for the rest of the stay and didn't think much more of it.

Here’s what happened: I stayed at a property that was less than satisfactory, with issues ranging from a persistent odor to non-working internet and TV apps, and an uncomfortable bed that forced me to sleep on the couch. Despite this, I remained polite and accommodating. I mistakenly believed I booked for two nights but rushed out early the next morning due to an urgent phone call I received, unintentionally leaving behind my blanket and pillow.

My Worst Experience on Airbnb. Unfortunately, this has been the worst place I’ve ever rented through Airbnb, and what makes it even worse is that Airbnb enabled this situation by allowing the host to rob me despite my status as a frequent user of the platform. The host, Lacy, proved to be an unprofessional, aggressive, and rude person. She seemed unable to handle constructive criticism and reacted inappropriately to my observations about the condition of the property.

Airbnb works well if you select the appropriate operators. If not, Airbnb support is totally ineffective, time consuming, and will cost you money if you are waiting on their reply. I'm yet waiting on a reply, more so than an automatic email message indicating, "someone" haha is working on your issue. Who? When will they respond? How will I be contacted? And no, Airbnb fails to provide you, "someone's" contact information. You can try calling, however, the automated voice response system, by design is quite inaudible and very robotic tone/voice giving instructions if you choose to listen to it a number of times. I gave up.

Do not buy cancellation insurance. It doesn’t work. You won’t get your money back. I probably won't use Airbnb anymore for this reason. Even if a family member is critically ill so you can’t travel you won’t get refunded.

Terrible customer service, I was a host and leave the platform, they always stay on the guest side and make a lot of headache for hosts, many scammers, long calling time...I think it's worth platform....just go away.

Came to check in to my cabin evening of 23rd of December just to find that people were staying there. The host that advertised on Airbnb (host operate as a rental company as well) had known about the issue but done nothing to resolve it. We were left to our own devices with no assistance from host. Called Airbnb and no help given to rebook and no offer of compensation. We were left with a ruined Christmas holiday. Had to find new accommodation myself that was significantly more expensive. Airbnb after 2 days of dealing with them offered a fraction of my additional cost as a voucher to use with them for the future. I’m still about 1000$ out of pocket and they don’t care.

Airbnb allows bookings to be made under someone else’s account, which creates issues. I had a guest who booked under his mom in law's account for 4 people, but at least 20 were in and out of my home. Airbnb has all the evidence, yet unqualified case reviewers are handling the situation, and I can’t get assistance from anyone based in the U.S. Their systems are archaic and they are just a money grab.

The property and the host were both great. It's Airbnb that's the problem. After writing a review they give you an opportunity to send a "private" message to the host. I did so, and immediately received a response from Airbnb regarding the content of the message. When questioned, they still claim they don't read these messages, but their system does. Same thing! They continued lying to me via emails and on a phone call. Airbnb doesn't care about your privacy, and they double down on their lies. Don't use them.

Very disappointed that Airbnb allows corporate policy to overrule common courtesy after making a mistake. When Airbnb double booked my reservation, and cancelled my booking weeks after it was made, I only requested that they cover the difference between my original booking and a comparable new reservation. However, they refused due to "policy", and I'm stuck with travel plans and activities booked but no accommodations. I doubt I or any of my friends and family will be using Airbnb again after this.

Booked home in Nashville which had very nice photos of the inside so gave a very nice impression. However, when we arrived area looked very sketchy. Home next door was all boarded up like a crack house. Never made it inside. We left and booked much better place. Only had received a small refund. My problem is that they declined to post my review of the place which was all bad but mentioned the area. So lost most of my money and failed to warn anyone about the area. All bad. So host and Airbnb would continue to mislead. They ended calling me to tell me that they couldn't post my review. Nothing positive.

A guest made a bogus claim against us to get out of their reservation early and a refund since we had a strict no refund policy. As a result, Airbnb did not disclose any info about the complaint in order for us to properly respond and with nothing more, removed us from their platform and canceled all the reservations that guests made with us without any explanation.

I tried to upload my ID three times, they made me jump through hoops, asking me to upload a certain file type etc, after three failed attempts I called customer service where they said I had to do the step despite that step not working. Manager was completely unhelpful. It's a shame.

I will never use Airbnb again after my last stay with them. My family of five was traveling for the Thanksgiving holiday. We arrived at our Airbnb Wednesday evening. Woke up Thursday morning to the plumbing in the entire house, overflowing. The host offered to put us up over 30 miles away from the house we booked and over an hour away from my family who we were visiting. They refused to help us with hotel accommodations that were more in line with the area that I originally booked. Airbnb customer service has now been completely offshore and the representatives we spoke to were very unskilled and problem-solving and lacked an understanding the gravity of the situation we were put in. I called several days later to follow up with Airbnb and again I was given the runaround with multiple representatives overseas who did not and would not help with my situation.

Someone used my credit card to stay in an Airbnb. I called and emailed the Airbnb office, and was referred to the fraud "specialist". He will not give me ANY details of the transaction, and insists that it was probably a relative or friend of mine, which is NOT true! I'm very disappointed that Airbnb Company is not taking responsibility!

I stayed at an Airbnb in San Diego and the owner's contempt, Peacock Bungalows, for safety was very dangerous. Without any consent, they had a handyman come into the apartment while I was not fully dressed in the morning to replace a lightbulb. "Angela", as this company calls themselves on Airbnb, had only messaged me thirty minutes earlier asking if he could come into the apartment. I never saw this message until he was around ten feet away from me. He came in without knocking or announcing himself and told me he had express permission to come in whenever as authorized by Peacock Bungalows.

If I could give a zero rating I would. Customer service is useless. Airbnb canceled my reservation without notice to me. Then the place I had booked got booked by someone else. The host was willing to cancel the new booking and reinstate my booking, as long as he wasn’t penalized by Airbnb. Airbnb wouldn’t agree to waive the charge to the host so I was left stuck, over Thanksgiving without accommodations and the host refused to refund my deposit. Every agent at Airbnb had an accent and they would call in the middle of the night. Clearly just a call center offshore. All processes are automated so they do nothing for you and they won’t do anything even if they were the cause of the problem. I was told to buy their insurance next time. There won’t be a next time and their insurance doesn’t cover an Airbnb mistake.

Airbnb is really a great company all around. There is only one sizable problem: AirCover. That is the name of their insurance coverage. When one tries to make a claim once in a great while, it's a total headache. They give you so much runaround and you wonder what they are gaining in the process. They can even short change you which is very sad. It's an awful experience and contrary to every other process of the company...

Airbnb are border thief and have the worst customer service I have ever experienced. I was charged 2 nights when I only stayed one and was sent a confirmation showing one night but still charged for two. They refuse to refund the one night's money and basically could care less. I'm out that money too. Customer service took forever to give me any kind of updates or information. It took days till I finally heard from them when I was told I would get a call back the same night and never received a call from them. They are lies and thieves in my eyes. I will never use or recommend them to anyone. If you use them please be aware of the business and practices.

I stayed at an Airbnb in Fort Lauderdale when we arrived. There was no hot water. They sent someone to fix it, but it never got fixed in the morning. There was no hot water and then the water completely stopped working. We have video documentation of none of the faucets running water, we’ve also have documentation of the owner admitting to these problems, but Airbnb refused to do anything about it and they only refunded 30% so basically we had to stay in an Airbnb for Friday, Saturday and Sunday when Sunday was the only day we actually had to take a normal shower.

I made a reservation in the mentioned city, due to recent wildfires in NY I'm unable to attend. I tried to cancel and get a full refund without success. Host says there is no air quality problem in Highland Falls after I sent them proof of the problem and what the news have been saying all week. I'm only going to receive $75 back and they kept the rest.. Airbb and their hosts are thieves. I couldn't go to an area that is not healthy air quality. I will never use Airbnb again!!

I had booked a two week stay at 2 Airbnb's in Belize, for approximately $1400.00. on the day of my arrival, as my plane was flying to Belize, the Philp Goldstein airport was closed to air traffic because of a storm. I had to cancel my trip, and asked for refunds, but all I received was $389.00 for the first week and $13.74 for the second week. I asked the hosts if I could change dates, but that wasn't an option. I would not recommend risking booking through Airbnb. The first week host gave me a partial refund but the second week particularly, Latitude 17 in Hopkins Belize would only refund the cleaning fees.

A host tried to charge us deep cleaning fees after 11 days we left the unit and wrote them a 5* reviews. We didn’t make the mess as they claimed. They got Airbnb involved and Airbnb was siding with them without much of investigation. As a user, I don’t feel that I was treated fairly by the host and Airbnb. I will keep fighting and deny the claim. I’ve lost all my trust to Airbnb! I will not use Airbnb again and will never recommend it to anyone.

I'm done with Airbnb I'm over being stuck in these run-down places. They only give you the address after you book. For you to then see you are in the scariest part of town. Then if you try to cancel less than 24 hours later, they get a partial of your money I need that money to book somewhere else. I definitely feel showing the outside and surrounding of your rental should be shown. Not trick people with pictures of the inside only, But I'm done

I contacted the New York Times after a bad Airbnb experience in Brooklyn. The reporter responded: "The biggest thing guests should know is that Airbnbs are far higher risk than hotels; that Airbnb is essentially a middleman that does offer some protection but not complete protection; and that any problems that occur should be reported to both the host and Airbnb immediately."

It only works until you run into an issue. Customer service is absolutely the worst, as a guest you have no protection against misleading hosts advertisements. Wasted my vacation days, had the worst stay and received no help from the Customer service. The risk is not worth it, the prices with upcharges for all extra services are too high, and the hosts here always charge you in advance. Deleted my profile, will never use it again.

I hope that the State Legislation bans This in the United States. Airbnb allowed someone to stay in my house for free and refused to pay me. When you call, you talk to a bunch of ** people who don't talk good English and don't understand what your problem is. They will do and say anything not to pay you. Don't get taken advantage of.

Airbnb Customer Service is by far the worst experience. Book elsewhere. I was denied a listing due to racism. As a ** male, I was denied by Airbnb to book due to their systems detecting a “party”. I booked a 12 guest Airbnb for my groomsmen and Airbnb denied me booking although the host was okay with my groomsmen and I staying there as the house held 16 people and I only have 8 groomsmen. Under the amount allowed for the house. Literally makes no sense except that The irony is that a women was able to book the same booking the next day but no detection of a party was made.

Airbnb allows all of their hosts to do upcharges at will. The host has all they say, no one governs the host. They can charge you for anything that they want, they will find things to upcharge you before and after you leave. Airbnb does not govern the hosts on anything. It's a license to steal money from consumers. The host beg for ratings afterward then withholding your review until after reading yours. They charge you for cleaning then ask you to remove the sheets and wash towels, charge extra if your garbage is not sorted right, yet won't give you back any money for no internet for weekend. Taking away amenities that were there before, Charging extra for cleaning if there is a dog, yet pet friendly home. Lists and lists of what not to do, threats of upcharges if it not done to their requests.

What in the world is happening at Airbnb? While booking a trip to St. Augustine, the INITIAL TOTAL with tax, service fee and cleaning fee was $670. Upon booking it jumped to $708 (message to Jason: "The price just increased from $670 to $708.) Upon booking the last half of our trip to Savannah, same thing. INITIAL TOTAL PRICE with tax, service fee and cleaning fee was $1,117 and some change. When we started booking, it jumped to $1,367.99. Start taking photos of your INITIAL TOTALS to see if this happens to you.

I spent a good 25% of my vacation dealing with dozens of Airbnb app messages, emails, and phone calls. I had to wait for the property manager, the bug guy, the plumber, the electric wasn't functioning properly, and the air was not on, the refrigerator was not working and leaked on the floor with dead bugs in it; one bedroom had some trash under one of the beds; and it took 2.5 days to get a light over the pitch black front & side doors. Then the toilet started leaking on the floor from the base and gradually increased to necessitate 3 bath towels to soak up the water (not to mention the back of my jeans!).

Airbnb advertised a fake property. I booked and cancelled an hour later after realized the property was not real. They never refunded my money. I lost 3660 usd dollars in 50 minutes. Be very careful using this company!

Booked a place that did not look like it was advertised. I left and booked a hotel and asked the host for a refund. The host then contacted me and told me he would refund a portion if I agreed not to leave a review. They sent me their personal number and told me not to text thru the app. They said they would refund only if I agreed to their conditions and I had to text them direct to learn what they would be. I tried to contact Airbnb about it but there is nowhere on their site to report something like this.

I had planned a trip to SC and got the travel insurance. After 2 natural disasters the areas where myself and other party members were traveling from it was going to make it hard for us to make there due to road closures due to collapse hwys. Well they refuse to give me my money back. Their travel insurance even denied my claim.

Airbnb’s Poor Handling of My Cancellation—A First Responder’s Experience. As a first responder who has dedicated over 20 years to serving my community, I never expected such a disappointing experience with Airbnb. I had to cancel my reservation due to unforeseen circumstances beyond my control, and despite canceling within Airbnb’s stated policy, I have been met with nothing but frustration.

I had a very bad experience staying at a Airbnb host's property. The backyard including the jacuzzi and the garage were very dirty and show a complete lack of maintenance. Staying at the house only for 3 days, I didn't contact the host while being there as I didn't want to spend my time fighting or even having some crew working at the property when we only wanted enjoy our family time. My point is that when you rent a place, everything should be clean and work properly before you check in. The guest's role is not to act as a property manager who would show the owner the issues. I then contacted and sent photos to the host the day after checking out, letting her know that would be fair if she would refund me the $250 cleaning fee. She didn't want to hear anything because she said I should have contacted her while staying at the property.

We had a house reserved by “Todd” At the Bayview Retreat in Hayesville, SC., for the weekend. On the way to the cabin (an hour away) he cancelled our reservation stating there was an emergency at the home. He did nothing to help other than say there was a hotel in the area and gave us customer service number. Customer service sent us 3 options of places to stay. All 3 were booked and we were unable to stay. Todd and AIRBNB should have found us a comparable place to stay. Now we ate our gas money, time and are forced to drive home!

I went on Airbnb for a weekend rental that I wanted for the Thanksgiving holiday. The host advertised that if I cancel before November 20th you get a partial refund. I cancelled on October 10th and I was told that I’m not eligible for a refund because I chose to do a partial payment. I put a deposit down (deposit is the word used) and the balance was due on November 18th. I called customer support and they told me according to their policy I am not entitled to a refund. I will never ever use Airbnb again and I will definitely tell everyone I know never to use Airbnb. Nothing but a bunch of THIEVES!!!!

SCAM SCAM SCAM Airbnb, Inc., 888 Brannan St, San Francisco, CA 94103, USA, this company is a scam. Don’t ever buy or purchase an Airbnb from this company ever. I purchased an Airbnb on a Thursday confirmed reservations, and on a Monday. I tried to cancel the reservations due to circumstances beyond my control.

We booked a place in the mountains of North Carolina, for October. Since that time, the mountains of North Carolina experienced the most catastrophic flooding event since 1916. Fema and the National Guard have been called in. State parks have been closed. Temporary housing is setup all over the region. Hundreds of roads are closed. The state has issued a "essential travel only" order. You are not allowed to travel to or through specific areas unless part of relief efforts. The town where our Airbnb is located issued a "travel ban" for non essential travel and yet none of this qualifies for a refund from Airbnb or the host (a company called Envolve). Additionally, major utilities are still down and a boil water advisory remains in place. Yet, Airbnb says this is covered under their blanket hurricane policy because it was foreseeable.

Airbnb support is the worst I have ever experienced. We could not make it to our cabin due to road closures from Hurricane Helene. We tried multiple routes which were all closed due to roads being washed away and flooding. Our host refused to give us a refund stating that she has a mortgage to pay and she is not responsible for our travel decisions, as if we had a choice. I guess I should have skydived in from airplane to get to my Airbnb. I contacted support and they informed me they have the authority to override her decision. I did everything they told me to do, and they declined the refund. So I asked to connect with a supervisor. I have been waiting for a call back for 3 days now. They said 3 hours. I have called back multiple times and the supervisor has still not called me back. This is trash service. I have been using them for 9 year. After this experience, I won't ever use them again.

This review is not about a specific property but about companies like Airbnb. We used Airbnb (and other similar booking companies) for years and had great experiences until after things opened up after Covid. Based on recent travel, from now on, we will compare with local hotels. We have learned that a really nice local hotel might be more cost-effective once the owners and Airbnb add cleaning fees, booking fees, etc., etc. Also with a hotel, there are no requirements to remove sheets, cleaning requirements even though we pay a cleaning fee, etc., etc.

I have been a Super Host host on Airbnb continuously for 6 years, have a 5 Star rating, 100% response rate with zero cancellations to guests. As a Super Host, I received a higher level of customer service from an Airbnb employee rep. Sadly, now I receive service from an overseas contractor who can only read from a script. There is another hurricane forecasted to hit Saint Petersburg FL the day before my next guest was to arrive. I messaged the guest to make them aware so they could cancel without penalty.

We have had dozens of experiences using VRBO, all of them positive with properties as described. This was our first and only experience with Airbnb and it was terrible. We rented a place for a week that was described as having a fenced yard for our dog. The listing did not say that the fenced yard is shared with other people and their children and their dogs. The host spied on us the entire time, sending text messages about where we are and what we are doing, including “haven’t seen you today.” Airbnb made it very clear that they don’t care. It’s not their problem, it’s our problem. Deal with it. Absolutely no concern whatsoever that we paid $1000 to be watched by a stranger in a property not as described.

We had a stay in Folly Beach, home is called Seconds to the Sea. Host is a super host by the name of William. It’s an older ** gentleman with a Schnauzer in the photo. There were no pet restrictions listed on this home at the time of booking as that was included in our search. Our reservation was also accepted immediately with dogs being included in our reservation. The day of arrival the host messaged us and stated texting was better form of communication so we obliged. He stated that Airbnb did not capture the pet fee and wanted us to Venmo his “son” mark the pet fee of 350 dollars. We did not dispute this and paid the fee and he said it was fine for us to have the dogs. Informed the host we would be arriving by 6pm, at 5:35 the host texted and said that one of the basement doors was broken but there was a different entry door and another basement door that could be used.

WARNING: Trust these reviews. Do not use Airbnb, and avoid the host named Helen. She has several properties in Biloxi Mississippi. My complaint concerns Helen's poor attitude and substandard living conditions at her Airbnb. Additionally, the Airbnb customer support team repeatedly charged my credit card without my authorization. Taking money off my credit card when they were not supposed to. This prompted my bank to alert me and necessitate the cancellation of my card. Do not trust the Airbnb with your card information. They are out to take your money.

Airbnb turned my house into a clandestine ** lab and does not want to take responsibility for it. I have been out of my house for more than a year. The house was shut down by the county and the fbi is involved looking for suspects. I asked them for help since they have a “million dollar insurance” and they don't want to help me!! I attached an e-mail of their response when I asked for help to get my house back to livable conditions. They said it was not under their terms.

I am a host providing services through Airbnb, and I would like to share the serious issue I have encountered. Despite a guest causing significant damage to my property, Airbnb's AirCover program has failed to provide any satisfactory solution. I have repeatedly contacted customer service and provided all the necessary information regarding the damage and the extra service fees caused by the guest. However, Airbnb has continuously closed my case or provided irrelevant responses. Days, even weeks have passed, and yet there is still no resolution.

Airbnb Failed Hosts, Guests, and Co-Hosts: A Cautionary Tale.

I cannot provide a bad enough review for this experience. I have had thousands of temporary lodging experiences throughout the US, Africa, North, South, and Central America, and Europe. This was by far the worst experience I have ever had. To begin with, the host, Elliot, probably doesn’t even exist. The phone calls, emails, and messages I sent to him through Airbnb or directly to him went unanswered. Occasionally, the co-host, Brightworks Property management, would respond so I’ll report exactly how that went.

Airbnb has the worst customer service I have ever dealt with in my life. No support when things go wrong. I didn't feel safe at a place I rented and check in or stay there. They will not refund the full amount. Was promised a $300 refund, then only give $200. The reservation costed $423. I will never book through them again! This has been a nightmare!

I made a reservation for a 12 night stay. After 1 night I knew I could not stay there and cancelled the next day. Because my plane was delayed and diverted I did not arrive until 1 am. Exhausted and needing to sleep I was unable to do so because of hearing the people above walking and talking. This was interspersed with the sound of the furnace kicking on and off. I am shocked none of the other reviews mentioned this. I like to think I have supersonic hearing but I actually had a hearing test that showed I had age-related hearing loss! I had pre-paid $1800 for the reservation. The hosts upheld the nonrefundable status of the booking when I communicated with them after the first night how I could not stay there because of the noise.

Horrible. Just wasted my money on a terrible Airbnb that you can't even leave pictures with your review to show how bad items were and the host can leave their own review to which you think they are going to take blame for anything.

I would give zero if I could. This is for hosts Wendy and Thomas in Corpus Christi. Don't stay there!! The unit we rented for 5 nights July 26-31 2024 was infested with bed bugs. I had over 100 of them and ended up in emergency due to a severe allergic reaction. The guest after us also had bites. Airbnb and the host took NO responsibility and I am out $2,000 for this!

After having very similar experiences to so many that have listed issues with Airbnb's charade of virtually non-existent customer service, I have opted to simply point out one thing here, rather than detail the blow-by-blow of what I went through before I deleted my account of over 20 years: Notice – that Airbnb does not even condescend to correct (or dispute) any of these publicly shameful business practices, on any platform where such feedback is offered. This company is heading downhill – Fast. My advice? Jump ship & delete account.

Airbnb's reliability is questionable. I advise against booking with them. They charged my account when they shouldn't have, forcing me to get a new debit card to stop the charges. My host, Helen, owned the Airbnb property in Biloxi where we stayed. Her driveway was in dire need of repair, with potholes larger than basketballs, raising concerns about tire damage and car alignment each time we approached the house. Furthermore, Helen's refrigerator was antiquated and would often flood the kitchen floor, yet she refused to repair it. Additionally, Helen was an unsatisfactory host; despite paying to stay until the 14th, she requested we leave early without offering a refund. I cannot recommend using Airbnb or booking with Helen, who has been aptly described as a 'shark' in another guest's review.

Airbnb silences guests and protects negligent hosts! My vehicle was damaged due to a host’s negligence in trimming dead tree branches, which I mentioned in my review. Airbnb took it down, and now the host is twisting the situation, falsely claiming I wanted payment for a positive review. In reality, I was just asking for reimbursement for the damage. The host wrote a negative review about me which was untrue. Airbnb says they’re entitled to “freedom of speech”—a right I wasn’t afforded. Customer service regarding this incident has been VERY POOR. #Airbnb #GuestRights #Accountability #TruthMatters

Recently stayed with a host that was very clearly defrauding us. They staged “damage” that occurred from our stay but had faked the damage themselves after we had left. A deep dive into the host’s reviews ended up revealing a pattern of similar behaviour and other scams. After trying to claim over $800 in damages for a window blind that had been taken off the track, we tried to resolve the issue with Airbnb, showing that we had made the host aware of issues that we did find present (there was a tear in the couch and the dryer wasn’t functioning) but this damage was not us. We also showed them the multiple other instances of shady business the host had done.

This is a HORRIBLE WEBSITE. Dont trust them with your personal information. It took me such a long time to go through all the questions and adding the information to rent my condo it was not an easy process. They want your financial information upfront then it says it could take 10 days for them to check it. Which upset me. THEN I get this absolutely ABSURD message saying my property doesn't exist and they closed my account!!! After giving them my financial information that I am worried about now! I am not using this website. I am going to use VRBO.

AirBnB knowingly and maliciously denies proper and competent customer support to hosts and guests. It should be illegal to have safety support agents who do not speak your source language - these are domestic issues and if AirBnB didn’t manipulate users to waive their legal rights they would have been sued to the ground years ago! The owners are complicit and agreeable to this gross negligence!

I tried to give Airbnb the benefit of the doubt and a chance to fix their mistake as I've only had good experiences with them before. But they absolutely disregarded me and left me high and dry. Booked a residence with them in advance and there were no issues as per usual with air bnb. Arrived at the air bnb and called the host only for the host to angrily explain he hasn't owned the property in over 2 years and was certainly not renting out to people as he'd informed air bnb multiple times before.

AirB&B is not to be trusted. Your account and personal information is at high risk!! On Tuesday August 7th 2024, AirB&B fraudulently charge my credit card over $4,000 dollars. This charge originated from AirB&B with no associated receipt, reservation, properties or parties’ information, or purchase detail(s). I contacted AirB&B on August 7th reporting the charge as fraudulent. Since my reporting of their improper and unauthorized charging of my credit card, and through multiple communications (Message and Email), AirB&B has refused to refund the monies they have illegally charged and has conducted themselves in an obstructive manner preventing all efforts to investigate the fraudulent charges. AirB&B is a dangerous company that engages in theft and fraud.

We had booked a unit on Airbnb from 6/19/2022 to 6/22/2022 for our trip. The Bungalow hosted by Laura in Midway City, CA. We had asked the host before check-in if it would be alright to leave our dogs in kennels while we were out at Disneyland, and we would check on them during the day. We were told both in a message on Airbnb and during a phone call on 6/19 at 12:51 pm that this was fine and our host even offered to check in on the dogs for us. We checked in at 1:30 after that phone call. We were hesitant to take her up on the offer at first, but while we were out on the 20th we asked if she could just take a peek to make sure they were alright.

** Don’t trust Airbnb reviews ** Here’s what happened to us: Does Airbnb find it acceptable when property hosts try to "trade" for 5-star reviews with their guests instead of earning 5-star reviews? And does Airbnb find it acceptable when property hosts try using duress/bribery/extortion with their guests to try to get 5-star reviews? Airbnb host "Sophie" in Elora with the "Victorian Apartment-Downtown Elora" listing did this to us. It is evidenced by the message exchanges we had with her. Sophie's messages to us after we left asking us to give her a 5-star review in exchange for her review, and to get the refund she promised us before the review window expiry, came across like extortion/duress/bribery.

We had the most horrible week with 2 each back to back stays in the north coast of California. First choice was a beautiful home on the coast! The deck had severe structural issues with the railing. I almost fell off the deck when I put my hand on the deck to balance myself. The deck furniture was also unstable as the screws are all rusted out from the salt air. Gave low marks on reviews due to no dressers to unpack into, full freezer and refrigerator…. (Where would we put our stuff?)

They use a very poor service provider to conduct background checks. These checks do not use enough identifying information to correctly verify the results. The company Inflection has had numerous complaints and judgments for their poor performance. Airbnb just accepts an incorrect report and then tells you to contact Inflection. Airbnb chose this poor provider and tells the customer sorry it isn’t our problem. Bad companies contract bad companies!

Airbnb has a lot to do to improve their services when it's about hosts. Their policies have to be reviewed. If you have an issue with them, don't try to explain to them the situation, because they don't take the time to understand, they send you a robotic answer from their system and it's done. As a host, we had an issue with a guest who was disrespectful and had damaged items in our place and made a big mess with his friends and on the top this guest put a bad review for our place. We always have an excellent reviews and our clients are very satisfied but in this case it was obvious that the guest reacted with a malicious intent since we had filed a complaint. Airbnb took His review in consideration and made the decision to remove our listing under the pretext that these are the rules.

No matter how well you documented unsafe and unhealthy conditions in a property you believed was ‘as described’ in the host’s post, Airbnb protects the host by supporting the host’s ’cancellation policy.’ Airbnb claims to have ‘thoroughly investigated’ the issue and supports the host’s ’cancellation policy,’ without taking the time or interest in determining the factual evidence and exercising the ethical and professional duty to fairness and honesty.

Airbnb has some good phone service personnel, however if you have any problems outside their guidelines, forget it. We had a legitimate medical incident, well documented with Dr. Statements & etc. everything just talk, talk, talk. Nothing ever really accomplished. The travel insurer, Generali, which is offering coverage right along side AIRBNB’s reservation site is even more worthless. At the end of the day, we will receive $100.00 for a 1388.00 reservation cost and a $78.00 travel insurance cost. Notified everyone 6 days ahead of arrival. By the way Alaska Airlines refunded our fare immediately with no problems…. Good for them.

Airbnb is not helpful to customers. I rented A place in downtown Manchester, New Hampshire. The place had 2 bedrooms, one of them is a loft. The access to the loft was steep and hazardous. Nor I or my elderly mother could not use. I cancelled the reservation the day we got there and saw it. The management company and Airbnb both were not helpful in any way. I tried to explain how hazardous and a lawsuit waiting to happen it is with the ladder to the loft, Airbnb did not care. I will never use them again.

By review is based on my experience with Airbnb support. The host was great and very supportive. However, Airbnb charged me double & then some. The host phoned airbnb support for me and had me talk to someone. I explained that when I had originaly booked with them that I cancelled right away because my confirmation email said I booked in dublin ireland. At the time I was nowhere near that country so I canceled but they billed anyway. Then the host said I had booked in the correct town. So I rebooked. Once I rebooked they charged me about $150 more for the same booking. In the end I ended up with 2 charges one cheaper and on $150 more.

I booked an apartment in Budapest Hungary with Airbnb, the host turned out to be the biggest most arrogant cheap I have ever encountered, The amenities stated in the description included. Toiletries, we had the place booked for 6 day, But the host supplied enough toiletries for about a day and a half. After we ran out of toilet paper the host recommended we go buy our own for a 6-day stay. We wrote a truthful review about the place which his photos do not accurately depict the reality of how the place was + we also noted what a terrible host He was, he would water down his soap containers, and when you ran out from using it, he would tell you to go buy your own.

ABNB is a scam. Don’t stay in people's homes. Take this seriously and always stay in a place where you can easily get your money back if you’re unsatisfied and leave. Their rules and policies cater towards the hosts and not guests. Guests are not their priority and are being taken advantage of. I think it is unacceptable that they require hosts to be paid in FULL before a trip without guests having the benefit of seeing a property and its condition. I rented a property in Baltimore, MD a month before a trip and did not see the entire property or the condition of the neighborhood. The property was in mediocre condition and the hosts were not cleaning properly and the home was in a very bad neighborhood. The grass was not mowed. The home was located in a neighborhood with boarded up houses, torn down buildings, trash left on the sidewalk, there was a lot of graffiti on buildings, and there are some homes with the windows blown out.

I would give this zero stars if I could. A host cancelled a few days in advance of our booking, after we were already completely across the country on our vacation. Airbnb doesn't give a crap and keeps sending me AI generated or canned responses from their foreign call centre. The person I talked to was extremely unhelpful. Basically they charged the host more than $500 USD in cancellation fee for cancelling my reservation days before we were supposed to arrive. I had to book something else that is far less nice for almost the same price as it's last minute and there's almost no inventory now (obviously).

This app is no longer what it use to be. Too many scammers that do not even provide air conditioning and showers didn't work. Yet im still here waiting. I had to get an hotel there disgusting and garbage...

We tried to contact the owner due to not being able to find the condo with no response. Call Airbnb to try to get help… The lady was NOT helpful due to not responding correctly to a knock off email address. She refused to connect me to a manager, then she refused to transfer me to another agent…

If I could give a rating of 0 stars I would. I have now had about 10 different people involved in my case and it is still not resolved. If you miss a phone call from them there is no way to call them back and get the same person and online chat is a nightmare. I will never use Airbnb again.

I've used Airbnb for years without issue. Most recently I had a very bizarre experience with a host who went through our garbage and took pictures as well as writing a review full of completely false information. I reported to Airbnb and they did absolutely nothing about it. Makes me feel really unsafe that they have hosts displaying such weird and unusual behaviour and would just sit back and allow it to happen, essentially encouraging them to do it to other customers. No longer feel this is a safe site to use.

The actual amount of the stay is three times as much as the original price posted. You’re essentially (in most cases), getting WAY less than you end up paying for. Airbnb is a scam, I’ll never use it again, and I’ll suggest to family and friends to do the same. These people are money hungry and it shows.

We booked a vacation house rental and cancelled over 2 months prior. In black and white on the site said we would get our refund back. Airbnb first told us would receive 100% back then told us we would get nothing back? After arguing with had to go through our credit card company to get our refund? It was written in contract and airbnb sided with owner? Will never use airbnb. What a lousy business!

They are more concerned with the hosts than the consumer. The customer service is awful and unhelpful. I deleted my account and would rather pay for a hotel than use Airbnb in the future. Awful company!

Every time as a Superhost I needed help with a guest or issue with a reservation. They always blamed me not their system after I’ve verified multiple times with support what and how the issue occurred. Unfortunately there is no other with more marketing than Airbnb at this time.

I am an owner of AirBNB property. They notify you late so if you decline the reservation, it's an automatic win for them as they pocket your money. Also, smart-pricing? They will give your place away for pennies. They compare a 3 bed house to a studio in the bad season and then give it to people for the same price in the height of season. Trying to get a problem fix is a game of bumbling fools with nothing ever getting resolved. Their web page is difficult to maneuver as well.

Airbnb has very questionable host review/rating system, I had a horrible experience with a host and I wrote them a review with my observations but Airbnb removed my review from host profile which makes me question trustworthiness of reviews on airbnb.

We booked an 11 day stay in Hawaii three weeks before our trip. When we arrived, we were ignored by the property host, could not get keys and Airbnb was NO help. Their customer service is nonexistent. They have passed me around to 9 different "ambassadors" and I cannot reach them after their promises fall through. When I try to call back, they tell me to send my request through messages. I am unable to follow through with the "ambassador" that tells me they will help me via messaging because they do not respond to the messages. Our initial $7500 payment for the house is not available for up to 10 days because of the way they refund. I understand that problems happen with their hosts, but it has been two days and we still have no resolution.

Airbnb's customer service to their hosts is appalling! They will take our money and use our homes to make them money and when there is an issue they do not back their hosts. Disgusting!!! I wish there was a better way to have them be held accountable!!!

Horrible company. The representative is never the same person. I had booked 5 days and I only stayed 1 night because the air conditioner was not working and then I reached out to the host and never fixed. I had to booked a hotel that was not planned and reached out to Airbnb. It's been two weeks and they have not responded with my refund. I will never use this company ever again. Worst experience ever.

Terrible company if you have any problems. They won’t find you a comparable property if the host cancels last minute. When you find a comparable rental last minute, they won’t fairly compensate you for the difference. Avoid at all costs. Shady company!

This was one of the worst experiences I have EVER had, I feel that I was totally mislead from the get-go! This home was located in the very heart of the "Memphis Hood", there was garbage, old furniture, etc. littering the entire neighborhood, multiple dogs running loose, and more than enough riff raff wandering the streets. We were afraid to even get out of our vehicle to go into this home! I am NOT going to stay in such an unsafe area by putting myself or my family at risk! I have been in contact with you through this entire ordeal and you have totally failed in offering me a fair amount of compensation for our ordeal!

My last experience was horrible. I rented a house in Sedona for a client and to my surprise the air conditioner was broken. Called Airbnb and complete nightmare. They had me take pictures and left me outside the airbnb for 3 hours. I ended up leaving myself and getting a hotel. Aibnb ended up refunding me but they weren’t willing to at first. I had to show all this proof and find my own place to stay at 8pm at night.

I rented a big house in El Paso on Barrett Allen for $549 for 6 people. It was advertised as being for 10 people. It was filthy with terrible beds, broken blinds (no curtains) a broken window, eight chairs (four folding) for a very dirty table which seated four. Inadequate silverware (4 knives and 4 spoons), 1 dishtowel, no potholders, 4 washrags, broken door on the fridge, broken laminate on the counter. My sister fell out of bed (no wire rim on the 4-inch foam mattress) and tore herself up. Only plants in the back yard were poisonous and they "took pets". Our first job was putting the trash back in the can from the front yard. Toilet upstairs wouldn't flush, couldn't reach the strings to adjust the fans, showers were filthy and or slippery.

On 2/29/2024 my wife and I booked an Airbnb property listed by Amadi located in the DC area from 3/15 to 3/18. Upon arrival, we found the drive covered in water and algae. The door code provided did not work, therefore each time we needed in we had to buzz the host. Once inside we found a filthy property and as evidence took as many pictures as possible to present to Airbnb. So bad my wife and I decided to stay at a Hilton, paying over $300 in the city center because of it as the Airbnb-hosted property we were staying at was unacceptable to put it lightly!

I recently had a series of very disheartening experiences with Airbnb that significantly impacted both my personal and professional life. As both a guest and a host, I faced multiple issues that were not only inconvenient but also financially and emotionally taxing. As a guest, I encountered several safety concerns in the properties I stayed at, including dangerous conditions like a wobbly ceiling fan and a falling curtain rod, which required medical attention after it struck my foot. Furthermore, I was subjected to discrimination due to my service animals. Despite initially acknowledging these incidents as policy violations, Airbnb later reversed their decisions without explanation, leaving me without support.

Well FB friends and family, it is not often I post but when I do, it is for effect for change. Listen to how the story goes and I hope my experience will help someone else to be alert to “buyer be aware” when dealing with Airbnb and Klarna. My family enjoyed a beautiful vacation from April 29th through May 6th at a resort featured on Airbnb’s website, nothing amazing about the reservation as I have used Airbnb accommodations each year for the past five years. However, this time when I booked my reservation, Airbnb gave me the option to finance the stay using Klarna and why wouldn’t I and keep my all of my money in my account and spend a few dollars each month at a 0 percentage return for the same vacation.

I advise Not to purchase travel insurance underwritten by Generali Travel Insurance through AIRBNB website. I purchased for trip planned 4 months in advance. Health reasons kept us from enjoying our planned vacation. It was not until I needed to cancel AIRBNB reservation did I read the fine print for the travel insurance and realized that I could not cancel the insurance which I paid $373 for because the insurance needed to be cancelled within 10 days of purchase, 4 months ahead of when I needed it!. When contacting Generali Insurance directly I was unsuccessful in obtaining any refund at all so I am out $373.

We were 5 star hosts on Airbnb our listing was impeccable, yet we quit from the injustice from Airbnb. Airbnb charged us hosts $600 in penalties for the one time host cancellation when we had an emergency even though these guests had booked another Airbnb same day. Airbnb made a lot of money in fees from us hosting we were just a tool to Airbnb and us hosts not so much from guests' damages plus we bear the pain of diabolical delirious liar guests.

Completely useless! I got bounced around ** call centers, speaking with customer service reps that would call me at 4am. All I wanted was a price match on a new booking after I was harassed by a host until I was forced to cancel my reservation. Zero concern for my safety and no resolution, even after explaining the situation to 5 different Airbnb customer service reps. Just another company out to make money, and they very much do, with the huge increase in service fees! Great website, as long as everything goes well, but don't plan on having them take care of you or screen their hosts appropriately, that portion of the business has tanked throughout the years!

I rented a home in Hollywood Florida for 3 nights. First night my husband killed a roach in our bedroom and I thought it was the only one so didn’t think anything of it. The next day in the bathroom was another roach that gave birth and another in the kitchen. I contacted the host who sent someone out to spray. Offered no compensation. I also notified Airbnb and sent pictures. I left a review stating that the home has roaches and the host got upset and had Airbnb remove my review but they allowed the host to write a fake review on me saying the home was left so bad it caused extensive damage with no proof. This was clearly retaliation and they allowed it. I will never do business with Airbnb ever after this.

I rented an apartment advertised as new. The day of arrival I noticed I was mislead by the ad. I tried to get out my contract. They refused. I stay at a local hotel for the week. I left an negative review for the owner of the Airbnb and Airbnb ambassador remove it. They have no interested in protecting their customers. Only in profits. Will never rent thru airbnb again.

I would not recommend Airbnb. I stayed at (B1 Tokyo Center - Ikebukuro Super Business District) and the room didn't look like the picture at all, nor fit the description. There were old rough sheets on the bed. Not the same size. I was told by Airbnb I could get a refund since I was severely deceived by the photos and it was not what I paid for. They changed their mind the next day, even though I left and booked elsewhere. The customer service is horrible. They side with the host always, even if you have proof and show pictures. I will never book with them again. A hotel is better. No cleaning fee and they usually resemble the photo.

Airbnb is the worst fraudster company you can imagine. I have spent $8000 in less than two months and delat with filthy dirty places with cobwebs, no hot water and no heating. TO make matters worse a host by the name Jared ** with Airbnb's in Atlanta threatened us, harassed us and bullied us out of the listing. We had to file a police report! We have not heard from Airbnb and ALL of their Customer service team are outsourced in The Philippines, India, South America etc. NO US TEAM OR SUPERVISORS PERIOD!! I have been so stressed that I have now finally decided to take legal action and report it to the FTC. Do not use airbnb unless you want all your money stolen and get zero value in return plus their incompetent staff while gladly take you on a merry go round straight to hell!

Don't buy Airbnb gift cards. They're only valid in one country, Airbnb support are also useless if you have any issues. I spent a week going back and forth in a loop with support before they prematurely closed my case.

I booked a place to stay for my family June 8-15 of 2024. I paid it 100%. 1 month before we were set to arrive, she canceled our reservation. Airbnb does not allow you to leave a review letting others know what happened. I messaged the house and told her "thank you for canceling a month before my vacation" and she replied "you're welcome". Her name on airbnb is Neshanda and her listing is for 8708 1st Ave, Silver Spring, MD 20910, USA. She is not a superhost for sure!!! Please do not stay here.

I recently contacted Airbnb support for the issues I was having with a guest. The customer support agent told me after reviewing all the conversations between me and the guest that if they leave a bad review it can be taken down because I have done everything I could to address their concerns at the time. That being said, I even asked them to provide me with photographic proof that she was facing the issues that she described, not once but twice, but she never did. I even offered to move her to another condo if she was having issues at my place, again she declined. How is she allowed to leave a bad review about me after all the steps I took according to the Airbnb customer support advice? Not fair to hosts and Airbnb doesn’t go by their fair review policy. Your company only have one policy, which is to protect the guest every time. Very disappointing.

My Negative Experience with Airbnb and Host Michelle and Ellis in Jerome, Arizona. Our family’s recent experience with Airbnb and our hosts Michelle and Ellis in Jerome, Arizona was nothing short of frustrating and disappointing, making our planned special occasion for my daughter’s 16th birthday a complete debacle.

Stay away from Airbnb! They want you to divulge all of your personal information to include 4 digits of your SS #, passport of DL and selfies. After several hours of trying to submit the same information, I located a phone number online and was advised there was a restriction on the account. They would not confirm what the restriction was as I have never rented from this company before. Then, I was advised that the reservation that I booked had restrictions. Then I was advised that the host had not accepted the booking. I am questioning if the issue may be related to my race since this all occurred after my photo was sent.

I've been a member of Airbnb for 6 years and a host for 2 years. Their support is abysmal, to put it mildly. It's astonishing how they consistently fall short in this regard. Ambassadors seem powerless beyond following rigid protocols and reciting scripts. Getting in touch with a manager feels like an impossible task; I've spent over 20 hours on the phone, sent numerous emails and messages, all to no avail. Unfortunately, this isn't an isolated incident but rather a recurring frustration. If you rely on Airbnb, be prepared for a lack of assistance in cases of damages, inaccurate reviews, or listing suspensions. Everything seems dictated by an impersonal system. I'm thoroughly disenchanted with Airbnb and will explore hosting options with VRBO and other booking platforms.

What a joke of a company. They conned us out of a couple grand and won't give us a refund back. The first Airbnb we stayed at had a gas leak and we were told to book another Airbnb and was never reimbursed. We ended up booking two Airbnbs for the same trip. They don't care about you, your family, or your safety. We will never use them again. Book anywhere else, but here.

I had Airbnb for 10 years and I really believed in the company. My first sign should have been when someone hacked me and made a strange reservation. I had to go to my credit card to get the money back, but when I spoke to Airbnb...they did not even reply to me. But unfortunately, I stayed with a racist woman in Norway who gave me a very horrible review (after 24 immaculate reviews) and I was shocked. She had only been on the platform for a few months but they took her side. Until a few months later, I called back and a man at the call center took pity on me and deleted the review. I sobbed, because I felt seen. I unfortunately later logged on and it broke my heart to see the review was reposted.

I signed up for a service call Guesty in order to make the hosting experience smoother. It be a nightmare as the app allowed the Airbnb to double book. I had to get 1 of the guest to cancel the booking. I called AIRBNB to explain what happened and since then I deactivated my Guesty app and said this was a genuine mistake, an error as I had no idea that guesty would open up my Airbnb calendar. I’m very sad that right now. Airbnb has deactivated my account. I was almost getting ready to be a super host. This is very disappointing and every time I call I feel like I’m playing broken telephone. It’s very unprofessional, terrible customer service that I’m receiving.

I stayed in a falling down house in huntington ma. After being an Airbnb customer for more than 10 years, with excellent reviews as to me being a guest, I wrote my first and only bad review. Where is it???

Do not use these fraudsters. I repeat do not use these fraudsters if you plan on leaving a negative review after your stay. They will delete it if it doesn’t live up to their so called standards. I had a bad stay recently in a place that was dirty and everything was broken. We stayed at an AirBnB for 32 days in Ft. Lauderdale. South Florida BNB was the managing agency with the listing on Airbnb whom I went through. I contacted them several times during our stay about the uncleanliness but nothing was done. The dishes, pots, pans, everything filthy dirty. I could go on and on. The appliances were broken.

The host canceled our stay with less than 24 hrs notice before we were supposed to arrive. We have not been fully refunded - they first offered us $246 — on a $5k + stay!! Their customer support is absolutely horrific. You can’t ever speak to the same person twice. They have zero concern about ruining your trip, and we believe are running a full on scam.

I am a host going on 4 years now, I have 3 properties in Vermont, and Airbnb is a joke. They have business because they found a niche outside of hotels, but their time will come and times will catch up. It's not the properties that are the issue, it's the customer support who only cares about lining their pockets whether your a host or guest. They charge tons of fees on both ends, and when it comes to resolving an issue they make sure to charge or retain more fees.

I used the app to book a place for my girlfriend and I to see the eclipse. However the dog sitter we had fell through and we weren’t able to go. I had to cancel the Airbnb and when I went to cancel the first option was booking credit. It said nothing else. It said it would be available instantly that was it. The other option was Apple Pay. I thought booking credit meant the credit card I used so I proceeded. Turns out it was for a credit on their website. (Yes I clicked the wrong button but it was very unclear and confusing what was happening.)

Airbnb is the biggest scam in the travel industry. Never go outside the corporate travel industry. I canceled a booking 120 days before the arrival date. I’m not eligible for any refund due to “cancellation policy.” I’ve never used this service before and will never use it again. Stick with reputable companies when booking a property and avoid being scammed.

Booked through Airbnb almost a year in advance. One month prior to my trip, received an email that I was getting a refund because my trip was cancelled. Got 3 different excuses for why it was cancelled. No solutions, just a lot of blah blah blah to try to cover their butt.

A group of family members reserved a house in Savannah on AirBNB for June 11 -17. 2024. I paid $916.25. There was death in the family and I needed to change our plans. I contacted the owner, Trevor & Mariana, first, about our situation, I was told there would be a partial refund, if we canceled. I understood that and canceled in March, 3 months before the reservation, However, they kept the whole $916.25. I contacted the Trevor & Mariana and AirBNB about this and they are refusing to send at least part of the $916.25 back to me. I also asked if I could come stay at the house for the days that the $916.25 would cover. They refused.