Airbnb Reviews

If I could give a zero rating I would. Customer service is useless. Airbnb canceled my reservation without notice to me. Then the place I had booked got booked by someone else. The host was willing to cancel the new booking and reinstate my booking, as long as he wasn’t penalized by Airbnb. Airbnb wouldn’t agree to waive the charge to the host so I was left stuck, over Thanksgiving without accommodations and the host refused to refund my deposit. Every agent at Airbnb had an accent and they would call in the middle of the night. Clearly just a call center offshore. All processes are automated so they do nothing for you and they won’t do anything even if they were the cause of the problem. I was told to buy their insurance next time. There won’t be a next time and their insurance doesn’t cover an Airbnb mistake.

Airbnb is really a great company all around. There is only one sizable problem: AirCover. That is the name of their insurance coverage. When one tries to make a claim once in a great while, it's a total headache. They give you so much runaround and you wonder what they are gaining in the process. They can even short change you which is very sad. It's an awful experience and contrary to every other process of the company...

Airbnb are border thief and have the worst customer service I have ever experienced. I was charged 2 nights when I only stayed one and was sent a confirmation showing one night but still charged for two. They refuse to refund the one night's money and basically could care less. I'm out that money too. Customer service took forever to give me any kind of updates or information. It took days till I finally heard from them when I was told I would get a call back the same night and never received a call from them. They are lies and thieves in my eyes. I will never use or recommend them to anyone. If you use them please be aware of the business and practices.

I stayed at an Airbnb in Fort Lauderdale when we arrived. There was no hot water. They sent someone to fix it, but it never got fixed in the morning. There was no hot water and then the water completely stopped working. We have video documentation of none of the faucets running water, we’ve also have documentation of the owner admitting to these problems, but Airbnb refused to do anything about it and they only refunded 30% so basically we had to stay in an Airbnb for Friday, Saturday and Sunday when Sunday was the only day we actually had to take a normal shower.

I made a reservation in the mentioned city, due to recent wildfires in NY I'm unable to attend. I tried to cancel and get a full refund without success. Host says there is no air quality problem in Highland Falls after I sent them proof of the problem and what the news have been saying all week. I'm only going to receive $75 back and they kept the rest.. Airbb and their hosts are thieves. I couldn't go to an area that is not healthy air quality. I will never use Airbnb again!!

I had booked a two week stay at 2 Airbnb's in Belize, for approximately $1400.00. on the day of my arrival, as my plane was flying to Belize, the Philp Goldstein airport was closed to air traffic because of a storm. I had to cancel my trip, and asked for refunds, but all I received was $389.00 for the first week and $13.74 for the second week. I asked the hosts if I could change dates, but that wasn't an option. I would not recommend risking booking through Airbnb. The first week host gave me a partial refund but the second week particularly, Latitude 17 in Hopkins Belize would only refund the cleaning fees.

A host tried to charge us deep cleaning fees after 11 days we left the unit and wrote them a 5* reviews. We didn’t make the mess as they claimed. They got Airbnb involved and Airbnb was siding with them without much of investigation. As a user, I don’t feel that I was treated fairly by the host and Airbnb. I will keep fighting and deny the claim. I’ve lost all my trust to Airbnb! I will not use Airbnb again and will never recommend it to anyone.

I'm done with Airbnb I'm over being stuck in these run-down places. They only give you the address after you book. For you to then see you are in the scariest part of town. Then if you try to cancel less than 24 hours later, they get a partial of your money I need that money to book somewhere else. I definitely feel showing the outside and surrounding of your rental should be shown. Not trick people with pictures of the inside only, But I'm done

I contacted the New York Times after a bad Airbnb experience in Brooklyn. The reporter responded: "The biggest thing guests should know is that Airbnbs are far higher risk than hotels; that Airbnb is essentially a middleman that does offer some protection but not complete protection; and that any problems that occur should be reported to both the host and Airbnb immediately."

It only works until you run into an issue. Customer service is absolutely the worst, as a guest you have no protection against misleading hosts advertisements. Wasted my vacation days, had the worst stay and received no help from the Customer service. The risk is not worth it, the prices with upcharges for all extra services are too high, and the hosts here always charge you in advance. Deleted my profile, will never use it again.

I hope that the State Legislation bans This in the United States. Airbnb allowed someone to stay in my house for free and refused to pay me. When you call, you talk to a bunch of ** people who don't talk good English and don't understand what your problem is. They will do and say anything not to pay you. Don't get taken advantage of.

Airbnb Customer Service is by far the worst experience. Book elsewhere. I was denied a listing due to racism. As a ** male, I was denied by Airbnb to book due to their systems detecting a “party”. I booked a 12 guest Airbnb for my groomsmen and Airbnb denied me booking although the host was okay with my groomsmen and I staying there as the house held 16 people and I only have 8 groomsmen. Under the amount allowed for the house. Literally makes no sense except that The irony is that a women was able to book the same booking the next day but no detection of a party was made.

Airbnb allows all of their hosts to do upcharges at will. The host has all they say, no one governs the host. They can charge you for anything that they want, they will find things to upcharge you before and after you leave. Airbnb does not govern the hosts on anything. It's a license to steal money from consumers. The host beg for ratings afterward then withholding your review until after reading yours. They charge you for cleaning then ask you to remove the sheets and wash towels, charge extra if your garbage is not sorted right, yet won't give you back any money for no internet for weekend. Taking away amenities that were there before, Charging extra for cleaning if there is a dog, yet pet friendly home. Lists and lists of what not to do, threats of upcharges if it not done to their requests.

What in the world is happening at Airbnb? While booking a trip to St. Augustine, the INITIAL TOTAL with tax, service fee and cleaning fee was $670. Upon booking it jumped to $708 (message to Jason: "The price just increased from $670 to $708.) Upon booking the last half of our trip to Savannah, same thing. INITIAL TOTAL PRICE with tax, service fee and cleaning fee was $1,117 and some change. When we started booking, it jumped to $1,367.99. Start taking photos of your INITIAL TOTALS to see if this happens to you.

I spent a good 25% of my vacation dealing with dozens of Airbnb app messages, emails, and phone calls. I had to wait for the property manager, the bug guy, the plumber, the electric wasn't functioning properly, and the air was not on, the refrigerator was not working and leaked on the floor with dead bugs in it; one bedroom had some trash under one of the beds; and it took 2.5 days to get a light over the pitch black front & side doors. Then the toilet started leaking on the floor from the base and gradually increased to necessitate 3 bath towels to soak up the water (not to mention the back of my jeans!).

Airbnb advertised a fake property. I booked and cancelled an hour later after realized the property was not real. They never refunded my money. I lost 3660 usd dollars in 50 minutes. Be very careful using this company!

Booked a place that did not look like it was advertised. I left and booked a hotel and asked the host for a refund. The host then contacted me and told me he would refund a portion if I agreed not to leave a review. They sent me their personal number and told me not to text thru the app. They said they would refund only if I agreed to their conditions and I had to text them direct to learn what they would be. I tried to contact Airbnb about it but there is nowhere on their site to report something like this.

I had planned a trip to SC and got the travel insurance. After 2 natural disasters the areas where myself and other party members were traveling from it was going to make it hard for us to make there due to road closures due to collapse hwys. Well they refuse to give me my money back. Their travel insurance even denied my claim.

Airbnb’s Poor Handling of My Cancellation—A First Responder’s Experience. As a first responder who has dedicated over 20 years to serving my community, I never expected such a disappointing experience with Airbnb. I had to cancel my reservation due to unforeseen circumstances beyond my control, and despite canceling within Airbnb’s stated policy, I have been met with nothing but frustration.

I had a very bad experience staying at a Airbnb host's property. The backyard including the jacuzzi and the garage were very dirty and show a complete lack of maintenance. Staying at the house only for 3 days, I didn't contact the host while being there as I didn't want to spend my time fighting or even having some crew working at the property when we only wanted enjoy our family time. My point is that when you rent a place, everything should be clean and work properly before you check in. The guest's role is not to act as a property manager who would show the owner the issues. I then contacted and sent photos to the host the day after checking out, letting her know that would be fair if she would refund me the $250 cleaning fee. She didn't want to hear anything because she said I should have contacted her while staying at the property.

We had a house reserved by “Todd” At the Bayview Retreat in Hayesville, SC., for the weekend. On the way to the cabin (an hour away) he cancelled our reservation stating there was an emergency at the home. He did nothing to help other than say there was a hotel in the area and gave us customer service number. Customer service sent us 3 options of places to stay. All 3 were booked and we were unable to stay. Todd and AIRBNB should have found us a comparable place to stay. Now we ate our gas money, time and are forced to drive home!

I went on Airbnb for a weekend rental that I wanted for the Thanksgiving holiday. The host advertised that if I cancel before November 20th you get a partial refund. I cancelled on October 10th and I was told that I’m not eligible for a refund because I chose to do a partial payment. I put a deposit down (deposit is the word used) and the balance was due on November 18th. I called customer support and they told me according to their policy I am not entitled to a refund. I will never ever use Airbnb again and I will definitely tell everyone I know never to use Airbnb. Nothing but a bunch of THIEVES!!!!

SCAM SCAM SCAM Airbnb, Inc., 888 Brannan St, San Francisco, CA 94103, USA, this company is a scam. Don’t ever buy or purchase an Airbnb from this company ever. I purchased an Airbnb on a Thursday confirmed reservations, and on a Monday. I tried to cancel the reservations due to circumstances beyond my control.

We booked a place in the mountains of North Carolina, for October. Since that time, the mountains of North Carolina experienced the most catastrophic flooding event since 1916. Fema and the National Guard have been called in. State parks have been closed. Temporary housing is setup all over the region. Hundreds of roads are closed. The state has issued a "essential travel only" order. You are not allowed to travel to or through specific areas unless part of relief efforts. The town where our Airbnb is located issued a "travel ban" for non essential travel and yet none of this qualifies for a refund from Airbnb or the host (a company called Envolve). Additionally, major utilities are still down and a boil water advisory remains in place. Yet, Airbnb says this is covered under their blanket hurricane policy because it was foreseeable.

Airbnb support is the worst I have ever experienced. We could not make it to our cabin due to road closures from Hurricane Helene. We tried multiple routes which were all closed due to roads being washed away and flooding. Our host refused to give us a refund stating that she has a mortgage to pay and she is not responsible for our travel decisions, as if we had a choice. I guess I should have skydived in from airplane to get to my Airbnb. I contacted support and they informed me they have the authority to override her decision. I did everything they told me to do, and they declined the refund. So I asked to connect with a supervisor. I have been waiting for a call back for 3 days now. They said 3 hours. I have called back multiple times and the supervisor has still not called me back. This is trash service. I have been using them for 9 year. After this experience, I won't ever use them again.

This review is not about a specific property but about companies like Airbnb. We used Airbnb (and other similar booking companies) for years and had great experiences until after things opened up after Covid. Based on recent travel, from now on, we will compare with local hotels. We have learned that a really nice local hotel might be more cost-effective once the owners and Airbnb add cleaning fees, booking fees, etc., etc. Also with a hotel, there are no requirements to remove sheets, cleaning requirements even though we pay a cleaning fee, etc., etc.

I have been a Super Host host on Airbnb continuously for 6 years, have a 5 Star rating, 100% response rate with zero cancellations to guests. As a Super Host, I received a higher level of customer service from an Airbnb employee rep. Sadly, now I receive service from an overseas contractor who can only read from a script. There is another hurricane forecasted to hit Saint Petersburg FL the day before my next guest was to arrive. I messaged the guest to make them aware so they could cancel without penalty.

We have had dozens of experiences using VRBO, all of them positive with properties as described. This was our first and only experience with Airbnb and it was terrible. We rented a place for a week that was described as having a fenced yard for our dog. The listing did not say that the fenced yard is shared with other people and their children and their dogs. The host spied on us the entire time, sending text messages about where we are and what we are doing, including “haven’t seen you today.” Airbnb made it very clear that they don’t care. It’s not their problem, it’s our problem. Deal with it. Absolutely no concern whatsoever that we paid $1000 to be watched by a stranger in a property not as described.

We had a stay in Folly Beach, home is called Seconds to the Sea. Host is a super host by the name of William. It’s an older ** gentleman with a Schnauzer in the photo. There were no pet restrictions listed on this home at the time of booking as that was included in our search. Our reservation was also accepted immediately with dogs being included in our reservation. The day of arrival the host messaged us and stated texting was better form of communication so we obliged. He stated that Airbnb did not capture the pet fee and wanted us to Venmo his “son” mark the pet fee of 350 dollars. We did not dispute this and paid the fee and he said it was fine for us to have the dogs. Informed the host we would be arriving by 6pm, at 5:35 the host texted and said that one of the basement doors was broken but there was a different entry door and another basement door that could be used.

WARNING: Trust these reviews. Do not use Airbnb, and avoid the host named Helen. She has several properties in Biloxi Mississippi. My complaint concerns Helen's poor attitude and substandard living conditions at her Airbnb. Additionally, the Airbnb customer support team repeatedly charged my credit card without my authorization. Taking money off my credit card when they were not supposed to. This prompted my bank to alert me and necessitate the cancellation of my card. Do not trust the Airbnb with your card information. They are out to take your money.

Airbnb turned my house into a clandestine ** lab and does not want to take responsibility for it. I have been out of my house for more than a year. The house was shut down by the county and the fbi is involved looking for suspects. I asked them for help since they have a “million dollar insurance” and they don't want to help me!! I attached an e-mail of their response when I asked for help to get my house back to livable conditions. They said it was not under their terms.

I am a host providing services through Airbnb, and I would like to share the serious issue I have encountered. Despite a guest causing significant damage to my property, Airbnb's AirCover program has failed to provide any satisfactory solution. I have repeatedly contacted customer service and provided all the necessary information regarding the damage and the extra service fees caused by the guest. However, Airbnb has continuously closed my case or provided irrelevant responses. Days, even weeks have passed, and yet there is still no resolution.

Airbnb Failed Hosts, Guests, and Co-Hosts: A Cautionary Tale.

I cannot provide a bad enough review for this experience. I have had thousands of temporary lodging experiences throughout the US, Africa, North, South, and Central America, and Europe. This was by far the worst experience I have ever had. To begin with, the host, Elliot, probably doesn’t even exist. The phone calls, emails, and messages I sent to him through Airbnb or directly to him went unanswered. Occasionally, the co-host, Brightworks Property management, would respond so I’ll report exactly how that went.

Airbnb has the worst customer service I have ever dealt with in my life. No support when things go wrong. I didn't feel safe at a place I rented and check in or stay there. They will not refund the full amount. Was promised a $300 refund, then only give $200. The reservation costed $423. I will never book through them again! This has been a nightmare!

I made a reservation for a 12 night stay. After 1 night I knew I could not stay there and cancelled the next day. Because my plane was delayed and diverted I did not arrive until 1 am. Exhausted and needing to sleep I was unable to do so because of hearing the people above walking and talking. This was interspersed with the sound of the furnace kicking on and off. I am shocked none of the other reviews mentioned this. I like to think I have supersonic hearing but I actually had a hearing test that showed I had age-related hearing loss! I had pre-paid $1800 for the reservation. The hosts upheld the nonrefundable status of the booking when I communicated with them after the first night how I could not stay there because of the noise.

Horrible. Just wasted my money on a terrible Airbnb that you can't even leave pictures with your review to show how bad items were and the host can leave their own review to which you think they are going to take blame for anything.

I would give zero if I could. This is for hosts Wendy and Thomas in Corpus Christi. Don't stay there!! The unit we rented for 5 nights July 26-31 2024 was infested with bed bugs. I had over 100 of them and ended up in emergency due to a severe allergic reaction. The guest after us also had bites. Airbnb and the host took NO responsibility and I am out $2,000 for this!

After having very similar experiences to so many that have listed issues with Airbnb's charade of virtually non-existent customer service, I have opted to simply point out one thing here, rather than detail the blow-by-blow of what I went through before I deleted my account of over 20 years: Notice – that Airbnb does not even condescend to correct (or dispute) any of these publicly shameful business practices, on any platform where such feedback is offered. This company is heading downhill – Fast. My advice? Jump ship & delete account.

Airbnb's reliability is questionable. I advise against booking with them. They charged my account when they shouldn't have, forcing me to get a new debit card to stop the charges. My host, Helen, owned the Airbnb property in Biloxi where we stayed. Her driveway was in dire need of repair, with potholes larger than basketballs, raising concerns about tire damage and car alignment each time we approached the house. Furthermore, Helen's refrigerator was antiquated and would often flood the kitchen floor, yet she refused to repair it. Additionally, Helen was an unsatisfactory host; despite paying to stay until the 14th, she requested we leave early without offering a refund. I cannot recommend using Airbnb or booking with Helen, who has been aptly described as a 'shark' in another guest's review.

Airbnb silences guests and protects negligent hosts! My vehicle was damaged due to a host’s negligence in trimming dead tree branches, which I mentioned in my review. Airbnb took it down, and now the host is twisting the situation, falsely claiming I wanted payment for a positive review. In reality, I was just asking for reimbursement for the damage. The host wrote a negative review about me which was untrue. Airbnb says they’re entitled to “freedom of speech”—a right I wasn’t afforded. Customer service regarding this incident has been VERY POOR. #Airbnb #GuestRights #Accountability #TruthMatters

Recently stayed with a host that was very clearly defrauding us. They staged “damage” that occurred from our stay but had faked the damage themselves after we had left. A deep dive into the host’s reviews ended up revealing a pattern of similar behaviour and other scams. After trying to claim over $800 in damages for a window blind that had been taken off the track, we tried to resolve the issue with Airbnb, showing that we had made the host aware of issues that we did find present (there was a tear in the couch and the dryer wasn’t functioning) but this damage was not us. We also showed them the multiple other instances of shady business the host had done.

This is a HORRIBLE WEBSITE. Dont trust them with your personal information. It took me such a long time to go through all the questions and adding the information to rent my condo it was not an easy process. They want your financial information upfront then it says it could take 10 days for them to check it. Which upset me. THEN I get this absolutely ABSURD message saying my property doesn't exist and they closed my account!!! After giving them my financial information that I am worried about now! I am not using this website. I am going to use VRBO.

AirBnB knowingly and maliciously denies proper and competent customer support to hosts and guests. It should be illegal to have safety support agents who do not speak your source language - these are domestic issues and if AirBnB didn’t manipulate users to waive their legal rights they would have been sued to the ground years ago! The owners are complicit and agreeable to this gross negligence!

I tried to give Airbnb the benefit of the doubt and a chance to fix their mistake as I've only had good experiences with them before. But they absolutely disregarded me and left me high and dry. Booked a residence with them in advance and there were no issues as per usual with air bnb. Arrived at the air bnb and called the host only for the host to angrily explain he hasn't owned the property in over 2 years and was certainly not renting out to people as he'd informed air bnb multiple times before.

AirB&B is not to be trusted. Your account and personal information is at high risk!! On Tuesday August 7th 2024, AirB&B fraudulently charge my credit card over $4,000 dollars. This charge originated from AirB&B with no associated receipt, reservation, properties or parties’ information, or purchase detail(s). I contacted AirB&B on August 7th reporting the charge as fraudulent. Since my reporting of their improper and unauthorized charging of my credit card, and through multiple communications (Message and Email), AirB&B has refused to refund the monies they have illegally charged and has conducted themselves in an obstructive manner preventing all efforts to investigate the fraudulent charges. AirB&B is a dangerous company that engages in theft and fraud.

We had booked a unit on Airbnb from 6/19/2022 to 6/22/2022 for our trip. The Bungalow hosted by Laura in Midway City, CA. We had asked the host before check-in if it would be alright to leave our dogs in kennels while we were out at Disneyland, and we would check on them during the day. We were told both in a message on Airbnb and during a phone call on 6/19 at 12:51 pm that this was fine and our host even offered to check in on the dogs for us. We checked in at 1:30 after that phone call. We were hesitant to take her up on the offer at first, but while we were out on the 20th we asked if she could just take a peek to make sure they were alright.

** Don’t trust Airbnb reviews ** Here’s what happened to us: Does Airbnb find it acceptable when property hosts try to "trade" for 5-star reviews with their guests instead of earning 5-star reviews? And does Airbnb find it acceptable when property hosts try using duress/bribery/extortion with their guests to try to get 5-star reviews? Airbnb host "Sophie" in Elora with the "Victorian Apartment-Downtown Elora" listing did this to us. It is evidenced by the message exchanges we had with her. Sophie's messages to us after we left asking us to give her a 5-star review in exchange for her review, and to get the refund she promised us before the review window expiry, came across like extortion/duress/bribery.

We had the most horrible week with 2 each back to back stays in the north coast of California. First choice was a beautiful home on the coast! The deck had severe structural issues with the railing. I almost fell off the deck when I put my hand on the deck to balance myself. The deck furniture was also unstable as the screws are all rusted out from the salt air. Gave low marks on reviews due to no dressers to unpack into, full freezer and refrigerator…. (Where would we put our stuff?)

They use a very poor service provider to conduct background checks. These checks do not use enough identifying information to correctly verify the results. The company Inflection has had numerous complaints and judgments for their poor performance. Airbnb just accepts an incorrect report and then tells you to contact Inflection. Airbnb chose this poor provider and tells the customer sorry it isn’t our problem. Bad companies contract bad companies!

Airbnb has a lot to do to improve their services when it's about hosts. Their policies have to be reviewed. If you have an issue with them, don't try to explain to them the situation, because they don't take the time to understand, they send you a robotic answer from their system and it's done. As a host, we had an issue with a guest who was disrespectful and had damaged items in our place and made a big mess with his friends and on the top this guest put a bad review for our place. We always have an excellent reviews and our clients are very satisfied but in this case it was obvious that the guest reacted with a malicious intent since we had filed a complaint. Airbnb took His review in consideration and made the decision to remove our listing under the pretext that these are the rules.

No matter how well you documented unsafe and unhealthy conditions in a property you believed was ‘as described’ in the host’s post, Airbnb protects the host by supporting the host’s ’cancellation policy.’ Airbnb claims to have ‘thoroughly investigated’ the issue and supports the host’s ’cancellation policy,’ without taking the time or interest in determining the factual evidence and exercising the ethical and professional duty to fairness and honesty.

Airbnb has some good phone service personnel, however if you have any problems outside their guidelines, forget it. We had a legitimate medical incident, well documented with Dr. Statements & etc. everything just talk, talk, talk. Nothing ever really accomplished. The travel insurer, Generali, which is offering coverage right along side AIRBNB’s reservation site is even more worthless. At the end of the day, we will receive $100.00 for a 1388.00 reservation cost and a $78.00 travel insurance cost. Notified everyone 6 days ahead of arrival. By the way Alaska Airlines refunded our fare immediately with no problems…. Good for them.

Airbnb is not helpful to customers. I rented A place in downtown Manchester, New Hampshire. The place had 2 bedrooms, one of them is a loft. The access to the loft was steep and hazardous. Nor I or my elderly mother could not use. I cancelled the reservation the day we got there and saw it. The management company and Airbnb both were not helpful in any way. I tried to explain how hazardous and a lawsuit waiting to happen it is with the ladder to the loft, Airbnb did not care. I will never use them again.

By review is based on my experience with Airbnb support. The host was great and very supportive. However, Airbnb charged me double & then some. The host phoned airbnb support for me and had me talk to someone. I explained that when I had originaly booked with them that I cancelled right away because my confirmation email said I booked in dublin ireland. At the time I was nowhere near that country so I canceled but they billed anyway. Then the host said I had booked in the correct town. So I rebooked. Once I rebooked they charged me about $150 more for the same booking. In the end I ended up with 2 charges one cheaper and on $150 more.

I booked an apartment in Budapest Hungary with Airbnb, the host turned out to be the biggest most arrogant cheap I have ever encountered, The amenities stated in the description included. Toiletries, we had the place booked for 6 day, But the host supplied enough toiletries for about a day and a half. After we ran out of toilet paper the host recommended we go buy our own for a 6-day stay. We wrote a truthful review about the place which his photos do not accurately depict the reality of how the place was + we also noted what a terrible host He was, he would water down his soap containers, and when you ran out from using it, he would tell you to go buy your own.

ABNB is a scam. Don’t stay in people's homes. Take this seriously and always stay in a place where you can easily get your money back if you’re unsatisfied and leave. Their rules and policies cater towards the hosts and not guests. Guests are not their priority and are being taken advantage of. I think it is unacceptable that they require hosts to be paid in FULL before a trip without guests having the benefit of seeing a property and its condition. I rented a property in Baltimore, MD a month before a trip and did not see the entire property or the condition of the neighborhood. The property was in mediocre condition and the hosts were not cleaning properly and the home was in a very bad neighborhood. The grass was not mowed. The home was located in a neighborhood with boarded up houses, torn down buildings, trash left on the sidewalk, there was a lot of graffiti on buildings, and there are some homes with the windows blown out.

I would give this zero stars if I could. A host cancelled a few days in advance of our booking, after we were already completely across the country on our vacation. Airbnb doesn't give a crap and keeps sending me AI generated or canned responses from their foreign call centre. The person I talked to was extremely unhelpful. Basically they charged the host more than $500 USD in cancellation fee for cancelling my reservation days before we were supposed to arrive. I had to book something else that is far less nice for almost the same price as it's last minute and there's almost no inventory now (obviously).

This app is no longer what it use to be. Too many scammers that do not even provide air conditioning and showers didn't work. Yet im still here waiting. I had to get an hotel there disgusting and garbage...

We tried to contact the owner due to not being able to find the condo with no response. Call Airbnb to try to get help… The lady was NOT helpful due to not responding correctly to a knock off email address. She refused to connect me to a manager, then she refused to transfer me to another agent…

If I could give a rating of 0 stars I would. I have now had about 10 different people involved in my case and it is still not resolved. If you miss a phone call from them there is no way to call them back and get the same person and online chat is a nightmare. I will never use Airbnb again.

I've used Airbnb for years without issue. Most recently I had a very bizarre experience with a host who went through our garbage and took pictures as well as writing a review full of completely false information. I reported to Airbnb and they did absolutely nothing about it. Makes me feel really unsafe that they have hosts displaying such weird and unusual behaviour and would just sit back and allow it to happen, essentially encouraging them to do it to other customers. No longer feel this is a safe site to use.

The actual amount of the stay is three times as much as the original price posted. You’re essentially (in most cases), getting WAY less than you end up paying for. Airbnb is a scam, I’ll never use it again, and I’ll suggest to family and friends to do the same. These people are money hungry and it shows.

We booked a vacation house rental and cancelled over 2 months prior. In black and white on the site said we would get our refund back. Airbnb first told us would receive 100% back then told us we would get nothing back? After arguing with had to go through our credit card company to get our refund? It was written in contract and airbnb sided with owner? Will never use airbnb. What a lousy business!

They are more concerned with the hosts than the consumer. The customer service is awful and unhelpful. I deleted my account and would rather pay for a hotel than use Airbnb in the future. Awful company!

Every time as a Superhost I needed help with a guest or issue with a reservation. They always blamed me not their system after I’ve verified multiple times with support what and how the issue occurred. Unfortunately there is no other with more marketing than Airbnb at this time.

I am an owner of AirBNB property. They notify you late so if you decline the reservation, it's an automatic win for them as they pocket your money. Also, smart-pricing? They will give your place away for pennies. They compare a 3 bed house to a studio in the bad season and then give it to people for the same price in the height of season. Trying to get a problem fix is a game of bumbling fools with nothing ever getting resolved. Their web page is difficult to maneuver as well.

Airbnb has very questionable host review/rating system, I had a horrible experience with a host and I wrote them a review with my observations but Airbnb removed my review from host profile which makes me question trustworthiness of reviews on airbnb.

We booked an 11 day stay in Hawaii three weeks before our trip. When we arrived, we were ignored by the property host, could not get keys and Airbnb was NO help. Their customer service is nonexistent. They have passed me around to 9 different "ambassadors" and I cannot reach them after their promises fall through. When I try to call back, they tell me to send my request through messages. I am unable to follow through with the "ambassador" that tells me they will help me via messaging because they do not respond to the messages. Our initial $7500 payment for the house is not available for up to 10 days because of the way they refund. I understand that problems happen with their hosts, but it has been two days and we still have no resolution.

Airbnb's customer service to their hosts is appalling! They will take our money and use our homes to make them money and when there is an issue they do not back their hosts. Disgusting!!! I wish there was a better way to have them be held accountable!!!

Horrible company. The representative is never the same person. I had booked 5 days and I only stayed 1 night because the air conditioner was not working and then I reached out to the host and never fixed. I had to booked a hotel that was not planned and reached out to Airbnb. It's been two weeks and they have not responded with my refund. I will never use this company ever again. Worst experience ever.

Terrible company if you have any problems. They won’t find you a comparable property if the host cancels last minute. When you find a comparable rental last minute, they won’t fairly compensate you for the difference. Avoid at all costs. Shady company!

This was one of the worst experiences I have EVER had, I feel that I was totally mislead from the get-go! This home was located in the very heart of the "Memphis Hood", there was garbage, old furniture, etc. littering the entire neighborhood, multiple dogs running loose, and more than enough riff raff wandering the streets. We were afraid to even get out of our vehicle to go into this home! I am NOT going to stay in such an unsafe area by putting myself or my family at risk! I have been in contact with you through this entire ordeal and you have totally failed in offering me a fair amount of compensation for our ordeal!

My last experience was horrible. I rented a house in Sedona for a client and to my surprise the air conditioner was broken. Called Airbnb and complete nightmare. They had me take pictures and left me outside the airbnb for 3 hours. I ended up leaving myself and getting a hotel. Aibnb ended up refunding me but they weren’t willing to at first. I had to show all this proof and find my own place to stay at 8pm at night.

I rented a big house in El Paso on Barrett Allen for $549 for 6 people. It was advertised as being for 10 people. It was filthy with terrible beds, broken blinds (no curtains) a broken window, eight chairs (four folding) for a very dirty table which seated four. Inadequate silverware (4 knives and 4 spoons), 1 dishtowel, no potholders, 4 washrags, broken door on the fridge, broken laminate on the counter. My sister fell out of bed (no wire rim on the 4-inch foam mattress) and tore herself up. Only plants in the back yard were poisonous and they "took pets". Our first job was putting the trash back in the can from the front yard. Toilet upstairs wouldn't flush, couldn't reach the strings to adjust the fans, showers were filthy and or slippery.

On 2/29/2024 my wife and I booked an Airbnb property listed by Amadi located in the DC area from 3/15 to 3/18. Upon arrival, we found the drive covered in water and algae. The door code provided did not work, therefore each time we needed in we had to buzz the host. Once inside we found a filthy property and as evidence took as many pictures as possible to present to Airbnb. So bad my wife and I decided to stay at a Hilton, paying over $300 in the city center because of it as the Airbnb-hosted property we were staying at was unacceptable to put it lightly!

I recently had a series of very disheartening experiences with Airbnb that significantly impacted both my personal and professional life. As both a guest and a host, I faced multiple issues that were not only inconvenient but also financially and emotionally taxing. As a guest, I encountered several safety concerns in the properties I stayed at, including dangerous conditions like a wobbly ceiling fan and a falling curtain rod, which required medical attention after it struck my foot. Furthermore, I was subjected to discrimination due to my service animals. Despite initially acknowledging these incidents as policy violations, Airbnb later reversed their decisions without explanation, leaving me without support.

Well FB friends and family, it is not often I post but when I do, it is for effect for change. Listen to how the story goes and I hope my experience will help someone else to be alert to “buyer be aware” when dealing with Airbnb and Klarna. My family enjoyed a beautiful vacation from April 29th through May 6th at a resort featured on Airbnb’s website, nothing amazing about the reservation as I have used Airbnb accommodations each year for the past five years. However, this time when I booked my reservation, Airbnb gave me the option to finance the stay using Klarna and why wouldn’t I and keep my all of my money in my account and spend a few dollars each month at a 0 percentage return for the same vacation.

I advise Not to purchase travel insurance underwritten by Generali Travel Insurance through AIRBNB website. I purchased for trip planned 4 months in advance. Health reasons kept us from enjoying our planned vacation. It was not until I needed to cancel AIRBNB reservation did I read the fine print for the travel insurance and realized that I could not cancel the insurance which I paid $373 for because the insurance needed to be cancelled within 10 days of purchase, 4 months ahead of when I needed it!. When contacting Generali Insurance directly I was unsuccessful in obtaining any refund at all so I am out $373.

We were 5 star hosts on Airbnb our listing was impeccable, yet we quit from the injustice from Airbnb. Airbnb charged us hosts $600 in penalties for the one time host cancellation when we had an emergency even though these guests had booked another Airbnb same day. Airbnb made a lot of money in fees from us hosting we were just a tool to Airbnb and us hosts not so much from guests' damages plus we bear the pain of diabolical delirious liar guests.

Completely useless! I got bounced around ** call centers, speaking with customer service reps that would call me at 4am. All I wanted was a price match on a new booking after I was harassed by a host until I was forced to cancel my reservation. Zero concern for my safety and no resolution, even after explaining the situation to 5 different Airbnb customer service reps. Just another company out to make money, and they very much do, with the huge increase in service fees! Great website, as long as everything goes well, but don't plan on having them take care of you or screen their hosts appropriately, that portion of the business has tanked throughout the years!

I rented a home in Hollywood Florida for 3 nights. First night my husband killed a roach in our bedroom and I thought it was the only one so didn’t think anything of it. The next day in the bathroom was another roach that gave birth and another in the kitchen. I contacted the host who sent someone out to spray. Offered no compensation. I also notified Airbnb and sent pictures. I left a review stating that the home has roaches and the host got upset and had Airbnb remove my review but they allowed the host to write a fake review on me saying the home was left so bad it caused extensive damage with no proof. This was clearly retaliation and they allowed it. I will never do business with Airbnb ever after this.

I rented an apartment advertised as new. The day of arrival I noticed I was mislead by the ad. I tried to get out my contract. They refused. I stay at a local hotel for the week. I left an negative review for the owner of the Airbnb and Airbnb ambassador remove it. They have no interested in protecting their customers. Only in profits. Will never rent thru airbnb again.

I would not recommend Airbnb. I stayed at (B1 Tokyo Center - Ikebukuro Super Business District) and the room didn't look like the picture at all, nor fit the description. There were old rough sheets on the bed. Not the same size. I was told by Airbnb I could get a refund since I was severely deceived by the photos and it was not what I paid for. They changed their mind the next day, even though I left and booked elsewhere. The customer service is horrible. They side with the host always, even if you have proof and show pictures. I will never book with them again. A hotel is better. No cleaning fee and they usually resemble the photo.

Airbnb is the worst fraudster company you can imagine. I have spent $8000 in less than two months and delat with filthy dirty places with cobwebs, no hot water and no heating. TO make matters worse a host by the name Jared ** with Airbnb's in Atlanta threatened us, harassed us and bullied us out of the listing. We had to file a police report! We have not heard from Airbnb and ALL of their Customer service team are outsourced in The Philippines, India, South America etc. NO US TEAM OR SUPERVISORS PERIOD!! I have been so stressed that I have now finally decided to take legal action and report it to the FTC. Do not use airbnb unless you want all your money stolen and get zero value in return plus their incompetent staff while gladly take you on a merry go round straight to hell!

Don't buy Airbnb gift cards. They're only valid in one country, Airbnb support are also useless if you have any issues. I spent a week going back and forth in a loop with support before they prematurely closed my case.

I booked a place to stay for my family June 8-15 of 2024. I paid it 100%. 1 month before we were set to arrive, she canceled our reservation. Airbnb does not allow you to leave a review letting others know what happened. I messaged the house and told her "thank you for canceling a month before my vacation" and she replied "you're welcome". Her name on airbnb is Neshanda and her listing is for 8708 1st Ave, Silver Spring, MD 20910, USA. She is not a superhost for sure!!! Please do not stay here.

I recently contacted Airbnb support for the issues I was having with a guest. The customer support agent told me after reviewing all the conversations between me and the guest that if they leave a bad review it can be taken down because I have done everything I could to address their concerns at the time. That being said, I even asked them to provide me with photographic proof that she was facing the issues that she described, not once but twice, but she never did. I even offered to move her to another condo if she was having issues at my place, again she declined. How is she allowed to leave a bad review about me after all the steps I took according to the Airbnb customer support advice? Not fair to hosts and Airbnb doesn’t go by their fair review policy. Your company only have one policy, which is to protect the guest every time. Very disappointing.

My Negative Experience with Airbnb and Host Michelle and Ellis in Jerome, Arizona. Our family’s recent experience with Airbnb and our hosts Michelle and Ellis in Jerome, Arizona was nothing short of frustrating and disappointing, making our planned special occasion for my daughter’s 16th birthday a complete debacle.

Stay away from Airbnb! They want you to divulge all of your personal information to include 4 digits of your SS #, passport of DL and selfies. After several hours of trying to submit the same information, I located a phone number online and was advised there was a restriction on the account. They would not confirm what the restriction was as I have never rented from this company before. Then, I was advised that the reservation that I booked had restrictions. Then I was advised that the host had not accepted the booking. I am questioning if the issue may be related to my race since this all occurred after my photo was sent.

I've been a member of Airbnb for 6 years and a host for 2 years. Their support is abysmal, to put it mildly. It's astonishing how they consistently fall short in this regard. Ambassadors seem powerless beyond following rigid protocols and reciting scripts. Getting in touch with a manager feels like an impossible task; I've spent over 20 hours on the phone, sent numerous emails and messages, all to no avail. Unfortunately, this isn't an isolated incident but rather a recurring frustration. If you rely on Airbnb, be prepared for a lack of assistance in cases of damages, inaccurate reviews, or listing suspensions. Everything seems dictated by an impersonal system. I'm thoroughly disenchanted with Airbnb and will explore hosting options with VRBO and other booking platforms.

What a joke of a company. They conned us out of a couple grand and won't give us a refund back. The first Airbnb we stayed at had a gas leak and we were told to book another Airbnb and was never reimbursed. We ended up booking two Airbnbs for the same trip. They don't care about you, your family, or your safety. We will never use them again. Book anywhere else, but here.

I had Airbnb for 10 years and I really believed in the company. My first sign should have been when someone hacked me and made a strange reservation. I had to go to my credit card to get the money back, but when I spoke to Airbnb...they did not even reply to me. But unfortunately, I stayed with a racist woman in Norway who gave me a very horrible review (after 24 immaculate reviews) and I was shocked. She had only been on the platform for a few months but they took her side. Until a few months later, I called back and a man at the call center took pity on me and deleted the review. I sobbed, because I felt seen. I unfortunately later logged on and it broke my heart to see the review was reposted.

I signed up for a service call Guesty in order to make the hosting experience smoother. It be a nightmare as the app allowed the Airbnb to double book. I had to get 1 of the guest to cancel the booking. I called AIRBNB to explain what happened and since then I deactivated my Guesty app and said this was a genuine mistake, an error as I had no idea that guesty would open up my Airbnb calendar. I’m very sad that right now. Airbnb has deactivated my account. I was almost getting ready to be a super host. This is very disappointing and every time I call I feel like I’m playing broken telephone. It’s very unprofessional, terrible customer service that I’m receiving.

I stayed in a falling down house in huntington ma. After being an Airbnb customer for more than 10 years, with excellent reviews as to me being a guest, I wrote my first and only bad review. Where is it???

Do not use these fraudsters. I repeat do not use these fraudsters if you plan on leaving a negative review after your stay. They will delete it if it doesn’t live up to their so called standards. I had a bad stay recently in a place that was dirty and everything was broken. We stayed at an AirBnB for 32 days in Ft. Lauderdale. South Florida BNB was the managing agency with the listing on Airbnb whom I went through. I contacted them several times during our stay about the uncleanliness but nothing was done. The dishes, pots, pans, everything filthy dirty. I could go on and on. The appliances were broken.

The host canceled our stay with less than 24 hrs notice before we were supposed to arrive. We have not been fully refunded - they first offered us $246 — on a $5k + stay!! Their customer support is absolutely horrific. You can’t ever speak to the same person twice. They have zero concern about ruining your trip, and we believe are running a full on scam.

I am a host going on 4 years now, I have 3 properties in Vermont, and Airbnb is a joke. They have business because they found a niche outside of hotels, but their time will come and times will catch up. It's not the properties that are the issue, it's the customer support who only cares about lining their pockets whether your a host or guest. They charge tons of fees on both ends, and when it comes to resolving an issue they make sure to charge or retain more fees.

I used the app to book a place for my girlfriend and I to see the eclipse. However the dog sitter we had fell through and we weren’t able to go. I had to cancel the Airbnb and when I went to cancel the first option was booking credit. It said nothing else. It said it would be available instantly that was it. The other option was Apple Pay. I thought booking credit meant the credit card I used so I proceeded. Turns out it was for a credit on their website. (Yes I clicked the wrong button but it was very unclear and confusing what was happening.)

Airbnb is the biggest scam in the travel industry. Never go outside the corporate travel industry. I canceled a booking 120 days before the arrival date. I’m not eligible for any refund due to “cancellation policy.” I’ve never used this service before and will never use it again. Stick with reputable companies when booking a property and avoid being scammed.

Booked through Airbnb almost a year in advance. One month prior to my trip, received an email that I was getting a refund because my trip was cancelled. Got 3 different excuses for why it was cancelled. No solutions, just a lot of blah blah blah to try to cover their butt.

A group of family members reserved a house in Savannah on AirBNB for June 11 -17. 2024. I paid $916.25. There was death in the family and I needed to change our plans. I contacted the owner, Trevor & Mariana, first, about our situation, I was told there would be a partial refund, if we canceled. I understood that and canceled in March, 3 months before the reservation, However, they kept the whole $916.25. I contacted the Trevor & Mariana and AirBNB about this and they are refusing to send at least part of the $916.25 back to me. I also asked if I could come stay at the house for the days that the $916.25 would cover. They refused.

Absolutely 100% disappointed with Airbnb and its Representatives. They have no Customer Support at all. They will not help in case of anything that may go wrong with your trip. They will lie about trying to communicate with Hosts but never actually do. They keep the customer thinking that they are helping and after sending 7 Automated messages saying they are trying to contact host the 8th message is the Sorry But… the disappointing message that they can NOT help. Please Do Not book through Airbnb as they are a Scam. Best trying to contact Hosts through other sources. Airbnb WILL NOT HELP CUSTOMERS WHEN things go south.

I am deeply disappointed to share my recent experience with a company that failed to honor my request for a refund after an unauthorized payment was taken from my account. Despite my efforts to resolve the issue directly with the company, they refused to provide a refund, leaving me with no choice but to escalate the matter to my bank. The frustration and inconvenience caused by this company's lack of accountability and disregard for customer satisfaction cannot be overstated. Not only did they fail to deliver the promised service, but they also demonstrated a complete lack of integrity in their handling of the situation.

I recently had a horrible experience with Airbnb. The host was very unprofessional and rude messaging me in the middle of the night. We cancelled the rest of our trip and when I reached out to Airbnb they did not offer any support. Then when I provided an honest review of my experience they took the review down. A very dishonest way to conduct business. Not worth the cost and hassle. I lost money on that booking.

Unprofessional hosting. Whenever you decide to use Airbnb keep in mind to only use it for casual services. This business clearly has a "profit-over-people" policy. That isn't to say they don't care about people but they place them after their revenue needs have been met.

I have been using Airbnb off and on since 2019 and overall had pretty decent experiences up until recently. Airbnb won’t allow you to get refunds for credits, they won’t allow you to apply the credits to existing reservations. I suggest that if you want to use Airbnb be very careful and read EVERY SINGLE WORD. Even with the listing, I clicked entire house which states that the you have the whole house but at the bottom of the listing it states there’s an apartment downstairs. Airbnb is not worth the headache.

We made plans to stay in an LA area Airbnb and the reservation was confirmed, so then we made plans for airfare along with family time off and ground transportation, the funds were deducted from our Bank Account. Suddenly we received a notice our stay was canceled and they were "sorry." At that point I emailed customer service as to when our funds would be credited. I got several different answers from 3 days to 15 days, so I will pay the interest on this payment until they credit my account, funny retailers take several day. The Host was quite sympathetic and showed empathy for our inconvenience, I had to change our airfare, rental car, kids' plans and take a full evening to rebook and you can bet elsewhere.

The overall experience wasn’t bad, I stayed for a week in a condo in Williams, AZ. However the listing description included that 4 people could be housed in the unit. It was just myself and one other guest in my initial booking. I told the host two months prior to staying that I had a friend coming over to stay for 3 days. I was told there would be a fee, so I paid an additional $30 even though the unit was supposed to accommodate 4 people. I already knew something was coming just because coming from NYC people target you for money.

I am not sure why they do this. Airbnb take your money as deposit, and five minutes later they canceled the transaction. Fine, but if you have to wait almost a week to get your money back, for me that is stealing your money. If for whatever reason your reservation is canceled, airbnb should, or deposit your money right away or give you a credit that you can use to reserve another place.

Airbnb is a corporation that prioritizes money. In Fall 2021 I stayed in an Airbnb in Binghamton, NY, owned by someone who was managing 20 properties and had no time to manage them. If I told her of an issue, she saw it as a complaint and yelled at me or threatened to evict me, and did so not much later than that. It was a nonsmoking house and she did nothing about a flatmate across the way from me smoking in her room (I am very sensitive to it, and it poured into the hall and my room), and when I complained, she kicked me out, and despite her having falsely advertised nonsmoking and having done nothing about the situation, Airbnb sided with her.

I got worst experience after booking room through Airbnb. My booking (**) canceled without my confirmation and customer support was horrible. I will not recommend anyone to do the booking through Airbnb.

I reserved the guest quarters at a house in Lafayette, CA. I should have known from the 4.69 stars it was going to go badly. There was no access when I arrived, and upon messaging the host I got no reply for over an hour. Left out in the street with my luggage in a residential neighborhood. My phone died and I had to walk back to town. I contacted support and they told me they would call back. It’s now almost three hours from when I arrived, past midnight and I’ve had it. I’m not traveling all the way back. Next day ask for a refund. I’m told the host has gone to all the trouble of getting the room ready. Really?!!? I’m the only guest that ever stays there and she made a special effort for me? £$450 worth?? So support tells me sorry, host says no. It’s your problem, buddy. Deleting the app. Done with them forever.

I have been complaining since January to AirBnB & haven't gotten any resolution. I've called & messaged numerous times. Being harassed by property owner, cameras inside property, filthy conditions. I'm demanding a full refund & not getting anywhere with the AirB&B people that is listing the property & I'm unable to post a review of that property to warn others.

This became as a surprise that the Airbnb Rep Confirmed that Renters can place blocks that are not visible to paying Clients. I spent a lot of time trying to figure the issue with their Rep who was as helpless as myself in the end. This practice is neither prudent or cool and has caused me to wonder at how smart Airbnb management and employees are. Clearly they only stand for selective transparency? Am clearly reevaluating Airbnb as a platform and suggest others do. Availability should not have any secrets in hospitality business one would think.

Recently, I had a horrible experience with Airbnb and one of their hosts. The house I stayed at was not as it was listed online. It was supposed to be 11,000 dollars for two months and I cancelled after two days. Airbnb would not give any assistance and only listened to the host and helped them. The host showed up unannounced at 830am with a large unknown man and they were very agitated about a complaint I had that there was no toilet paper or soap, that all the curtains were gone, large water stain and hole in the ceiling, and that the back door was difficult to lock. I was uncomfortable before that visit and after I no longer felt safe staying there so I cancelled my reservation, which resulted in losing 7000 dollars.

All the added expenses going through Airbnb almost doubled the cost! And just to make reservations I encountered multiple bugs. I now know why there is no way to rate the app… it is horrible! It is too bad as it fails to warn others. One has to go out of their way to find the truth about Airbnb. If Airbnb were to be transparent, honest and caring about customers, it would allow ratings and reviews in the App Store. Vrbo does.

Stayed at a Airbnb in Grand Prairie TX. It's was hell because of the daughter. They called the cops on me and stoled over 2000 of my stuff. Waiting for airbnb to do something. They done not nothing yet!!!!

I feel deceived by the Host who instructed me to cancel my booking after we both became aware of the revised visitor regulations imposed by the Government of Canada, preventing me from traveling on the initially scheduled dates. Despite this situation, the Host neither enabled the refund option nor made her calendar available for me to reschedule my travel dates. This behavior is profoundly dishonest, unsupportive, and tantamount to fraud. Airbnb's failure to intervene and assist loyal customers like myself in such circumstances is utterly unacceptable.

From the moment I checked in the whole situation was a letdown. The airstream is tiny. They offer a community shower but it’s not actually for men. They will tell you to limit your use. I used it once per day and that was too much. They offer laundry washers and dryers. But only once per week. The WiFi is not set up correctly. It does not work in the airstream. You have to sit outside by the fire pit to get any data service. The host is passive aggressive. She will openly lie to your face. My 40 day book stay lasted 9 days before I tossed in the towel. Not worth the money.

Appalling! We are a group of 6 in our 40s and 50s. Rented a house in Nashville! Messaged the property management company when we arrived about things that were broken! 4 days after we leave I get a message that we owe hundreds in damages! I had messages and pictures on our arrival of the damaged crap. We are responsible adults that would never have broken these items. I was told I needed to pay $400. Contacted AirBNB and they sided with the property management group! We paid the fee and I deleted my account. I have since heard horror stories from others. With one person charged 3,000 for completely bogus damages. Never, ever again. Stay at your own risk and remember some people will take advantage of you every chance they get.

I have nothing but excellent reviews and multiple stays over several years with Airbnb. I booked house for daughter's senior prom in early February for prom in April. Paid and today I get message says my account deleted due to probable party. I have permission from host for 15 guests!!! They cancelled my reservation and won’t help me. This company is responsible for ruining my daughter’s prom!!!

Airbnb allowed a host to charge us for damages we did not cause when we provided photographic evidence, this company does not protect its guests from scammers. We will never be using this service ever again.

We rented a two bedroom, two bathroom condo in Simpson’s Bay in August for the month of March. We were set to check in on March 3 at 3pm. On March 2 at 12:30 pm we were notified that our reservation had been canceled. With less than 24 hours before our arrival in Sint Maarten we were forced to find another unit. Upon arrival in Sint Maarten we discovered that the host listed on the booking was no longer the host (a fake listing) and the condo we had rented was occupied by other renters. We were then given a sub-standard unit by the correct host (who did try his best). The unit has a bathroom with no door, no kitchen to speak of, and cockroaches. AirBnB has been no help at all.

Airbnb platform has allowed for guest to be scammed by host on their platform. I would highly recommend that before you book on their platform do your own research on properties that are under management. My horrific experiences were with Vacasa Mexico. AirBnB reviews are not accurate. Very deceptive practices I personally experience and customer service agent could not explain why I wasn’t able to review my second accommodation from host. First accommodation had no electricity for two and half days and finally they provided a second accommodation which had black mold present. Went from a five star private resort upscaled with no electricity on second day for a one week booking to begin switch to a one star accommodation.

So I booked 3 nights in April to watch the total eclipse, due to personal reasons I cannot make it. I cancelled yesterday 3/2/24 and they refuse to refund the full deposit they put half toward a credit! I have spoke to 3 different people and the same answer, "Let me check into this", "Let me see what other alternatives there are". A NO! REFUND THE MONEY! DO THEY REALLY THINK I'LL USE THEM AFTER THIS?!

We booked a home thru Airbnb in November of 2023 for a vacation home between April 2 & 5, 2024. We entered the dates and number of occupants on the website and the total amount due came up. We then paid the $719 deposit. The website also said 100% cancellation by March 3, 2024. Unfortunately we had to cancel because one of our party broke his hip. We called to cancel on February 29 and were told we would only get 50% of the booking fee back because we should have cancelled within 48 hours of the booking. We explained that the site we booked on said March 3rd. But the first agent we talked to said the current cancellation policy is 48 hours and they must adhere to it. After going round and round with multiple Airbnb agents as well as the “host” (actually a property manager called Plushy), we were denied the 100% refund.

We booked an Airbnb in Hawaii for 12 nights. A couple of weeks after we booked we looked back on the site and realised there was No Pool at the apartment block. It is very confusing because there are several properties with the same name. We cancelled within 12 days of the stay because my husband has a medical condition that he can't go to the beach. AirBnb gave us 1/2 the refund but the host refused to give us the other half because he said it was short notice to fill the gap. Well, the gap was filled a few days later at a discounted price of $20 a night. He still refuses to give us the remaining $1000 back (that is with $300 taken off for the discounted nights) and now he had blocked us and Airbnb won't do anything either.

My experience with the host at the Airbnb was not pleasant. I rented a "treehouse" for the weekend, first of all it was a shed not a tree house. But the first night I was to stay my brother in law was in an automobile accident. So I messaged the host that I wouldn't make it that night but was shooting for the next rental night. The condition of my brother in law got worse and I didn't make it all to my reservation. He died that next Monday morning. The host refuses to refund my money and it's against Airbnb policy to refund money unless you couldn't make it due to a national disaster. Death in family isn't covered which is nonsense. I just paid $300 for a place I never stayed at!! Don't waste your money. The places are not what the pictures look like and the company is obviously has no empathy for anyone.

129 DORIA DRIVE BLAKESLEE PA 18610. 129 Doria Dr, Blakeslee, PA 18610. FALSE ADVERTISING!!!! The whole house was filthy. The oven reeked gas smell. The sink leaked. The toilets and sink clogged. The beds had hair in them. The water didn't get hot. The couches had food and toys in cracks. The rugs was dirty. The house stinks. The blinds were missing in back balcony. No privacy from outside. The walls were filthy. Dead skin in sauna. Beds on floor. Stove was cracked and dirty. Floors were dirty. The furniture was stinky. The pictures was a lie. WE ARE ALL SICK SO SO MUCH MORE ISSUES. Please reach out to us. PLEASE PLEASE.

I have had the absolute worst service from Airbnb. No phone calls or return messages, a rental they canceled 18 hours before check in, they rebooked us somewhere more expensive and dirty and then wouldn't cancel our reservation. Can't get a call or email back, can't speak to anyone that knows anything, can't speak to a manager. I'm currently out $1500, because they canceled.

I am currently a host with AirBnB and I am having issues with trying to get in contact not only with anybody that speaks English but also anybody that can actually help me with my issue. I have been working on this issue for over a week and it’s not getting cleared up. I’m extremely frustrated. They have taken down my rental and did not inquire as to what the issue may be. Their competitor VRBO contacted me and I cleared up the same issue that they had with one phone call. But instead of AirBnB contacting me, they just canceled my account. And now I have to work super hard trying to get it back up and they are not contacting me with phone calls only emails and none of the emails are getting responses.

I made a reservation in Mexico for 6 weeks. The place was picture perfect on AirBnB website. Upon arrival I noticed the place was not clean, the bathroom had a strong sewer smell and the kitchen had a weird dirty smell. I also noticed that even though the place marketed themselves with an oven, there was none. I complained to the owners who sent a plumber over. He stayed for less than 10 minutes and did nothing. The couple said they had no other complaints from anyone else and nothing was wrong. Very defensive. I decided to stick it out while I looked for a long term rental.

Out of town for work and can’t book with Airbnb. The architect couldn’t get his payment to work, my employer couldn’t get his payment method to work, and they wouldn’t accept my USAA Visa either. I am absolutely sure that the problem isn’t with the payment methods. I am disgusted with Airbnb.

I think one other reviewer said it best when they stated that they went around in circles trying to deal with AirBnb customer service. Hands down the most abysmal, frustrating, intentionally unhelpful customer service support.

I used AIRBNB to book a trip for the summer of 2024. The room was confirmed on a Visa that was on file. The next day, the entire charge was billed to a bank debit card effectively taking all my money. When I contacted AIRBNB, they denied the charges and talked completely in circles stating there was nothing they could do. I requested to speak to a customer service manager but the rep stated he was the only one I could speak with. AIRBNB recommends you only book through them and charge outrageous fees only to allow your financial safety to be compromised. Shoddy business practices at best.

You would think that responses to inputs and requests for actions on the AirBnB reservations web page would be a popup and/or open a 2nd tab. But no. Their requests and inputs were all sent by e-mail. So while you have the AirBnB web page open waiting for their next action they are piling up in your mail box. This among many others. Don't know how this company stays alive. I'm surprised the owners of rental residences using AirBnB aren't in revolt.

I have never seen a company with worse customer support and despicable service than I've experienced on two recent reservations. They will make you have a heart attack before they let you speak to a human being in a place to help you or resolve your issues. They open and close conversations as they wish without finding any solutions. You know when you are chatting with a machine when even your name is translated from and to different languages. Their terms and policies which includes what is called "Air Cover" are designed to strip you of your rights even when you are thrown out on a street in a foreign country if you bring to an emboldened host an issue or a problem with their listing. Only competition will make them smarten up. It's unfortunate!!

If you are writing a negative review, make sure you don't say too much because they can find some silly reason to remove it. Just put the low star rating and be vague. I've used them almost 200 times and they have removed almost a dozen objective and informative reviews due to "relevancy". The reviews on their platform cannot be trusted.

Airbnb retaliated when I posted on their community forum negative comments about the way they do business internationally by farming out labor to phone workers in developing countries. It gave me a warning--the first I had ever received--and said it (the Final Warning) would remove my account if there were another report.

We have been superhosts with this excuse of a company for over 5 yrs. Do not list your property with Airbnb. We have had nothing but problems claiming money back for damages from their awful guests. They constantly side with the guest and make you run round in circles. We have over $1200 in claims waiting on them to do their job. Our last point of contact with them was them closing the case chat because it’s their way or no way. They do not have your back as a host and never will. DON'T DO IT! USE VRBO OR ANOTHER PLATFORM.

I had a number of fraudulent charges on my card (one being a reservation on Airbnb). I reached out to them a couple of times in an attempt to resolve for a refund. The customer service agents were nice enough but were not high enough on the ladder to actually resolve. Their team indicated their "investigation" into this charge let them to believe the charge was legitimate, regardless of the common sense evidence I provided to them. Better yet, they will not share ANY information on how they came to this conclusion. I think it's total baloney. If my card was used in a transaction, then I should have right to the information. I'm now disputing with my financial institution as they will most assuredly have brighter investigators capable of processing accurate information. Beware of this company as the bottom line is that they will get their money, legitimately or not. Will NEVER use this company again. Do NOT recommend.

This company has no regard for anyone...just there to make and take money. I had a couple of issues and they never stepped up to the plate to rectify them...the famous line is "THE SYSTEM WON'T ALLOW US". I'm never booking through them again...much better experience with VRBO!

When it comes to long-term stays this company does not hold host accountable for anything. I've experienced mold growing everywhere, brown water coming from faucets, no working refrigerator, and Airbnb will not give me my money back nor hold host responsible.

I had booked a place near the Ponte vecchio in Florence Italy for 35 days on Airbnb. "Ponte Vecchio living- Florence". Great location, great reviews, very reasonable price. I had booked it 9 months in advance. 26 hours before I was to arrive. When I woke up to head to the airport, The Host canceled. No email. No message. I just happened to look up the details and see that the reservation was canceled. I contacted the host and they said it was due to a gas leak in the area. I said I could stay at a hotel for a few days and wait till it was repaired and they refused. Unbeknownst to them I have relatives that live in Florence. They went over to that place and there was no gas leak in the area. They refused to speak to my relatives.

I arrived at my Airbnb prior to the checkin time and asked to see the place. It did not match the pictures posted and cleanliness as advertised. It was dirty. I declined to stay and was charge $700. No protection from Airbnb to make the host prove their place matches pictures. I will never use Airbnb again! Will use VRBO.

Paid in full 30 days stay. On the 16th I start receiving messages at 4:30am stating I need to pay for 3 days into the next month. Bizarre but I declined it and didn’t think much. Well, it (Airbnb) started charging my card on 18 and every single day thereafter for this DECLINED charge. Daily messages back and forth with host and Airbnb, sucking up my energy and time with no change, still charging me at 4;30 am. Daily!! So their “only approved reservations will be charged to card on file“ statement is completely a crock of poop. Somebody needs to address this in my opinion, dishonesty at its worst.

Advertised a heated pool. When I checked in to the house the pool was 68 degrees. When I messaged Carlos about it he explained the heater comes on for 8 hours during the day when most visitors that would stay at his Airbnb house would be out enjoying the beaches and sightseeing. He demanded $20 a day extra to keep it heated. I had no problem and paid the extra thru Airbnb right away..Not an unreasonable request. For two days straight the plumbing was backed up in kitchen and washing machine. The garage was flooded from it from the washer. Was it unreasonable to ask him to fix it after we found a plunger and tried fixing it ourself? He had to invade our privacy for the day while "He" waited on a plumber to fix it and we didn't/couldn't come home until it was fixed. (After further background checks he a Plumbing business that went bankrupt.)That was the only two things I contacted him about. Not even close to complaining.

Hello, not really a review guy but felt it was my moral obligation to warn my fellow citizens. My wife booked an AirBnB for her 16 year old brother for a ski trip with some of his friends. Owner's policy stated that you can have up to 5 people but 7 could fit and the other 2 additional would be $25. It was ONLY REQUIRED that my wife, who would be the adult, has a background check. The minute, and I mean minute, my wife pulled up with the boys, the owner went ballistic calling AirBnB and my wife. She instantly cancelled their reservation, without any questions, no explanation, didn't even give them a chance to even settled down, and had AirBnB kick them out. My wife didn't even resist and simply wanted answers since they drove 2.5 hours for a ski trip and it was late. But nope, the owner proceeded to call the cops!

Airbnb is a terrible company. Our family of 5 just booked a vacation with an Airbnb apartment in London over the Christmas holiday. The listing and pictures described and showed the apartment as a two bedroom unit. Upon arriving in London, we found the unit to be a one bedroom. The host had taken multiple photos of the one bedroom switching out the picture on the wall and throw pillows on the bed to make it appear as if there were two bedrooms. In addition, there were maintenance issues such as cracks and a 1 inch round hole in the bathroom window and lighting fixtures that didn’t work.

I used to trust the reviews on AirBNB as well as the "Super Host" status of the owners of the places. My last experience proved me wrong. I rated the host with 1 star and complained to AirBNB about the inaccurate description of the place. But the owner still has the "Super Host" status. I feel like having been scammed by AirBNB as no matter what, AirBNB gets their share of my money and I cannot do anything about it.

Airbnb scams guests and hosts alike. They really don't care about either party just to make profit at the expense of both parties. If you want to save some major aggravations in your life, then stay clear of this company.

Given my employee had not even checked in, I asked airbnb for a reasonable refund but was told that I still had to pay for stay for 30 days without having not checked in. I reached out to the host and he said he had several people stay and there were no reviews. I told him there was only 1 review.

My wife and I booked a property through AirBnb for the month of Feb, 2024. After booking our flight and making all arrangements, we were notified that the host had cancelled on us. We informed Airbnb that we wanted any extra compensation for penalties such as an airline cancellation fee of $500.00. We never got any response. Never again will we use their service!!! It seems that the host must have gotten more $$$$$ without Airbnb.

I am a host. I have 14 properties in 3 countries generating millions. I switched one of my apartment building to Airbnb to try them out. Big mistake. First I will say that they are extremely expensive. They charge ridiculous fees to my customers almost making it impossible to book anybody. Second of all, I spent $500,000.00 remodeling this complex with granite counters, tiles, a/c units, all aspects wall to wall furniture and all. This is a NON_SMOKING, NO PETS non-allergenic safe place for people with allergies like myself to sleep in comfort without their throat closing up. AIRBNB tried to FORCE me to allow a woman with a hairy Golden Retriever to sleep all over my NEW beds and sofas after I told her no pets. They suspended my account because of this after only being on their site for 6 months.

My father came in town from Georgia and had an emergency double bypass surgery. He was told by doctors he may have to stay over four weeks. I made reservations with Airbnb to which I was informed by the medical staff he may not need the entire four weeks. Airbnb would not refund me the money and this was the day after Christmas. It's sad a company won't even acknowledge a medical emergency for a refund.

I will not listen to these types of recommendations again. To pay for the rental I signed up to pay in two separate payments. I was billed the first payment immediately. I expected I would pay the second payment three weeks later when I started the rental, but I was charged the second payment the next day. What's the point of having 2 payments when I am essentially making one payment at one time? Then my reason for taking the trip was cancelled. I was told more than 48 hours had elapsed (only 60 hours if that) so I would only receive half of my total payment. Someone from customer service spoke with the landlord about refunding the remaining portion, but the landlord refused to provide me a refund even though I only held the rooms for 60 hours (if that).

WE booked an entire place (Ranch) and it's a private room for one person! And this was a vacation for my kids saving this money, they wanted a family vacation during the holiday and New Year, and their vacation was cancelled and their money was taken!

Came to the Tampa, FL area for a 3 week stay for over $2,200. On first getting there the place was dirty, windows overs with old dog prints from animals, old smelly cloths left in washer, dog waste all over the place. Owner stated the place was just clean. A couple days in, cockroaches were found in the kitchen. But that was only the start. The enclosed fence fell down, the shower hose broke. The owner ordered a new showerhead, that we had to install, along with a new filter for the A/C. Owner said she would replace fence or make a temporary fix so we could have our animals a place to run without worry. She never showed up. She called pest control and they stated the cockroaches were due to bad conditions in the home and old food. And it was only going to get worse. These were German cockroaches not the palmetto ones.

I am older, fully disabled, and were traveling with my service dogs - all of which Airbnb and the property owner were was aware of. Based on their false pretenses, we rented 114 Hockenberry Place, the Woodlands, TX found on airbnb at https://www.airbnb.com/rooms/52402147. We got to the house in the dark. It had a horrible odor. We went to bed in the master bedroom. In the morning, when we could see, there was urine all over the toilet and floor; the chair in the bathroom smelled of vomit, the soap was just colored water. The house was full of feather pillows and comforters which we are allergic to. I pulled off the bedding to find we had slept on soiled linens filled with urine. All the floor rugs contained dried urine.

Terrible company. They will scam you and very hard to fight. We were charged over $8000.00 cleaning fees for pet dander. No one even owned a dog that stayed in house. 90% of appliances did not work upon arrival. Homeowner was texted immediately and came to home to try to fix herself (where she would have seen the imaginary dog). Nothing fixed then tried to say we broke them once we were gone. A stove, a wine refrigerator, and a grill. Once we argued with them that this was all false, they took charge down to $3200.00. We now are probably going to proceed with lawyer. All people in the home are 55+. This was all based on a time stamped pic of a dog that was 2 hours after checkout. We had left around 3 hours before check out. STAY AWAY!!

tl;dr: This Airbnb policy is an absolute disaster. They only grant a full service fee refund if you cancel within the free cancellation period; otherwise, you're left with zilch. When the host chooses a percentage refund, one would assume that the service fee would align with that percentage refund. But in the realm of Airbnb, the service fee is non-refundable entirely, conveniently allowing Airbnb to pocket every bit. Yet, throughout this entire process, neither the host nor I have benefited from this supposed "service". It seems like a despotic maneuver by Airbnb, padding their pockets with pointless service fees that provide zero value in return.

Have had to cancel two trips recently. The first was due to COVID, the second due to natural disasters. Guess what is not covered by their refund policy. Yup, neither one. Do not try to cheap out when going on vacation, spend the extra money and stay with a reputable hotel chain.

Wow AirBnb is not worth it anymore for hosts! AirCover which is supposed to cover hosts for damage caused by disrespectful guests is a joke and a big lie. The customer service people are all out of the country which makes communicating and understanding them very difficult and anyway they are useless as to what they are able to do for you. They are able to do absolutely nothing! Yet they actually promise you that they will resolve your issue, it is infuriating at best. People on this platform don’t understand anymore that you are staying in someone’s home and required to take great care of it and not damage linens, towels and the house itself. What a shame!

It is quite sad how disgusting Airbnb has become. They are in a quest to find any way possible to charge extra money for any modification you make to a reservation. I wanted to extend my stay for an extra day and they tried charging me $200 extra on top of the cost just to add one more day. I mean where is the logic in that. The unit was available according to the host. They tried to charge me $80 extra for updating a reservation to add my wife's info. Forget them! They are crazy money hungry looking to scam steal overcharge their guest as much as they can.

We were very disappointed with our most recent stay in Long Beach. We traveled from California and were looking forward to a visit with family who also traveled from upstate NY. A visit which included our grandchildren ages 5, 3, 1. This reservation started off poorly when the host refused to acknowledge my request to stay allow for our stay to be four days rather than five required. This request was made upon booking and the Airbnb charges reflected the adjustment so I had assumed it had been accepted. When attempting to pay the balance due the host refused to accept this request and said actually, he just never answered and should look elsewhere as “he had a long list of people wanting to rent”! He then suggested we look which at the time 3 weeks prior to Thanksgiving travel was impossible. We proceeded with the reservation, prepared to pay for a night we would not use because we had no other choice.

Airbnb it became a scam, I booked a vacation to go to my hometown puerto plata Dominican Republic December 17. About 3 months ago the accommodation was $2.902.83. CA for 3 weeks, I paid $1.653.65 when I booked because they gave me the option to do to payment one when I booked and the last payment supposed to paid December 2 which I paid November 23 way before the date, on December 1 my wife got a STEMI HEART ATTACK. I immediately call Airbnb and let them know what was going on and that I had to cancel the accommodation because my wife in critical condition and the dr said she is not able to fly until her heart is fix.

I sent word to them that I wished to cancel my reservation in Paris 'cause I found a better deal elsewhere. So I had assumed that I'd get my refund but the host was reluctant at first to refund then I pressed further and he agreed to refund 50%. But next thing I know was he would only give back 82 euros of the 447 euros I had sent to him, stating there was a penalty fee that wasn't even stated in the agreement. I bounced back and forth with customer service on this but they had their hands tied and it was up to the host to make his own rules. After various messages back and forth, I just gave up and bit the bullet. So to all who wish to deal with this corrupt organization---never again!

I booked a few days stay for my family for close to $600 so they could come out of town for my wedding and then covid happened. In Summary Airbnb gave the power to the host to do a refund and host REFUSED TO GIVE any money back. Even though I explained my terrible situation. They also said they didn't have to offer a service in the future with said money. Customer service was horrendous. They don't believe in phone calls and they just replied to my message like a bot and immediately shut the chat deeming the issue resolved. They gave conflicting stories from what their page said that I would receive a $122 since I cancelled very early on but all I got back in the end was $13. Most disgusting company. Fyi I received my money back from all my wedding vendors even the hotel without asking. Airbnb’s policies don't match with what the outcome is and it's clear they could care less.

I booked 40 days at a AIRBNB with six rooms to rent in an older building attached to an institution that rents rooms for rehearsals and performances to private groups. After two weeks the manager decided that I had violated their standards of conduct and ordered me to leave the next day. I did, but I thought I would get a refund for about 24 days remaining on the rental of the room which I was forced to vacate. I later requested the money back, but the manager refused because she thought I did not deserve it. I feel she was being unfair and simply virtue signaling in her attitude to me. She never talked to me about my supposed misconduct and I had to scramble to find another place to stay on short notice. I think she just wanted to show off herself as a sensitive, moral person. But I had no intention to do any harm, and whatever I did she or any member of the staff could have done the same and not been punished for it.

First Airbnb falsely makes you believe that air cover is their insurance and that you're covered up to a million dollars for any damage caused by these tenants that they don't even screen. They don't verify their identity at all. It could be a phony name. In fact what you have to do once there's damage, theft Or extra cleaning is request the money from the guest and then risk them writing you a one star review out of vengeance. If the guest denies payment then you get to deal with their wonderful Air cover team who most of the time can't even speak English properly. They don't understand what I tell them and they make you upload Photos videos and paperwork over and over and over again before they even approve your request to get reimbursed. In the meantime your property sits empty while you're waiting for the repairs to happen and if you don't have the money to repair it yourself you'll probably wait a month before they even get back to you.

The pet fee for the rental was $100 however an additional service fee was included at 13.4% and then taxes were added. I understand the taxes but the additional service fee is a hidden fee, not indicated in advertising. I guess this is why there needs to be legislation to make fees transparent.

Absolutely the worst customer service. So unprofessional, they do not protect hosts at all. The guests are coming with dangerous backgrounds sometimes and sometimes dangerous, Airbnb representatives they don't care. I had to remove the guest because she was mentally unstable and professional crook. She was going from Airbnb to Airbnb and started to be impossible to handle, she would be removed from the property and would scam refund. She had one review saying exactly that. I wrote review not sure if that would stay, it's still not out, too soon. I had to call the police, the Airbnb unlawfully altered her reservation to shorter without my knowledge or consent, which is against their rules and refunded her almost all money. I got paid $211 for 11 nights of her staying in brand new house on the beach.

Requested information about Staying at Nivaldina's Place. Did not get a response. Made other arrangements, but she booked me and charged me anyway. Never received confirmation of a booking so did not know there was need to cancel. She refused to return any money. AirB&B will not respond back to my request for help with this and despite calling numerous times to request management assistance and being promised a call back each time, none have reached out. AirB&B made money off a stay I never had. They do not need/want to resolve this. I will never book with AirB&B, do business with AirB&B and will give warning about booking with the woman who also does not care about her customers.

Terrible I am not using Airbnb no more. I book 5 days on Airbnb and I was in the cold room. I complained to the host. He provided another heater that was not safe because when I turn on once I plugged in the electricity shut off and my computer burn. It is not working no more. The lady from customer service called me and says I qualify for partial refund and went talk to the host. The host did not want to give me partial refund so the Airbnb was asking me for pictures. Each picture I am going to send you to prove the room was cold. I had a roommate there that also complained to the host. You all should talk to him about and I send the screenshots about my conversation with the host and I send the picture of my computer that's not turning on. And they say because the host does not want to give the refund they cannot do that. What? So if something happens in Airbnb they will not give you your refund if the host does not want to. Terrible company.

I rented a Cabin called Southern Serenity log cabin in the woods Cherry Log, GA by Sheryl in September 2023. It had cobwebs all over the front porch, no wifi services, no ironing board and iron as advertised and only one roll of toilet paper. The lights were out by the hot tub and not enough lightning in the whole entire cabin. The road leading to the cabin was very, very steep and very rough with a lot of gravel and rocks in the road. It was also very narrow. Sheryl was very slow in responding to my text. She was very mean and hateful.

This is a company that protects scammers and not guests. I had the misfortune of renting an apartment through AIRBNB and even though in several letters from the host that shows most correspondence was done off platform requesting more money to rent his apartment for a longer stay even though his rental contract states he can only rent for 1 month to a guest, if you do give the host the extra money to continue renting and something goes wrong (illness), you will lose your money.

I have booked through AirBNB many times. This latest time I did not see until after I booked that in making the reservation AirBNB told me I had agreed to a non-AirBNB rental agreement that was not sent to me for review until after I booked the reservation. And the reservation says it is non-refundable. How is it legal to bind someone to a legal agreement you don’t send them to review until after they book on the AirBNB app? I feel like this is a huge red flag and should be a safety concern for all who use AirBNB to book accommodations.

Airbnb is absolutely the worst in customer service and communication - text msgs back and forth with call center agents who do not read or care about customer posts and request for consideration for grief and inconvenience caused by unvetted fraudulent hosts. I will rate you in all social media platform and expose your apathy towards customers/guests. I've lost faith and trust in your company and will never use Airbnb again.

I booked a house in Florida for the first week in December. They have charged two different accounts twice! So $9600 for a $2400 house. This was supposed to be a relaxing vacation but instead all it's caused is a headache and bank fees. I will NEVER use them again! Don't use an account they can have constant access to. They'll take all you have and more! I wish I could leave less stars. Oh...and no one I have spoken with has spoken even remotely good English. Not one!!!!

I stay, from 11-10 to 11-16. I did not know, that place, the bed had bed bug until my 3rd night. Had bites, I thought was mosquito, but it was not my last day. I woke up. Because, something was just burning and biting, it was 3am I call Airbnb. A the the host ** Playa Azul Luquillo Puerto Rico, he said, that there were no bed bugs. I took the cover off the bed. Which he did not had a protective, plastic cover against bed bugs. The bed was so nasty. I could not believe, that I was sleeping on it. Airbnb, was more to the host, than protecting the customers. I ask for just 50% back refunds, Hector said no, and Airbnb said the same. Think, that I was not to get a refund. But they said to put my clothes to high dry and to disinfect my suitcase and they would give me a refund for me washing and dry my clothes. Kind strange. OESTE COND SANDY HILLS 12-A CALLE ESPERANZA FINAL LUQUILLO PR 00773. This is a health hazard.

Made the wrong choice in choosing an AirBnB unit for an overnight layover during a 16+ hour flight. The unit was in a sketchy part of town, the building had broken windows in the hall and the apartment door frame looked like it had been kicked in and just not fixed. For a female solo traveller - Legit safety concerns. Only had a few hours to sleep, so stayed. Never before have I been so angry at a customer service department for how they've handled a situation. Spent a month talking to over a dozen different AirBnB reps who apparently won't read back on previous conversations all to be offered only 15% back. Just ridiculous.

Airbnb doesn't care about the hosts at all. They care about the money. I have reported a guest due to harassment and haven't heard anything from them. Since then (a month ago) our listing have been experiencing fishy incidents and Airbnb doesn't investigate before penalizing the host. I am taking my listing off of this platform. I do not recommend at all. Customer service is not helpful as well. They don't respond to emails, close tickets before resolving anything, and you can't communicate via phone.

If you're a hosts Airbnb holds your payout as long as they can get away with it. Big picture - they earn interest on the money they keep from you until the very last second they can. I have one more guest staying and then NEVER AGAIN! Airbnb lies and is incompetent when it comes to customer service. The company is going under slowly and I can’t wait to see it happen.

We are residents of Panama Central America with American citizenship. We had to return to the United States 3 years ago due to the need of a kidney transplant. This was going to be our first return to visit friends since then. We were going to stay in Chame at a resort Hosted by a jerk named Randy **. About 2 weeks before our arrival date riots, road blockades, and a general strike broke out around the country.

Booked AIRBNB for my 50th birthday and the entire family and friends had to cancel the reservation due Hurricane Norma in San Lucas Cabo. I am requesting a full refund due to "extenuating circumstances", but AIRBNB is not responding and making it difficult for consumers. US government should make AIRBNB accountable.

No Support! Nail polish, Tape and Ink on New Hardwood Floors, Broken Waterford Candlesticks, Sharpe on Down blankets, broken dishes, missing flatware, damaged walls, missing items, bicycles left outside in the rain for weeks, house completely rearranged. The worst renters! They were in our home for 2 months. Over 15K in damage and hours of back and forth with photos and documentation for everything and AirBnB asked if I wanted to pursue the renters or go through Air Cover. I chose Air Cover thinking I had the support from Airbnb but I was very wrong. Also this is our home we use as a vacation rental when we are out of state, so it's fixed and furnished for us, not a sparse vacation rental but home! After everything and days of emails I was compensated about $500. My Loss! Very disappointed in AirBnB. I know I am not alone. ~

Just a heads up. Their hurricane policy is stupid and they will not issue you a refund. We reserved a nice condo in Acapulco. Hurricane Otis hit about 3 weeks before our reservation. Mind you we have family in Acapulco and once we were able to establish communication, we knew how bad it was. No electricity, potable water, cell towers down, hospitals overfilled, food shortage, crime going up, roads blocked, buildings left in shambles. Chaos. We reached out to Airbnb first to see if we can cancel our trip and get a refund. Nope. Wtf?! They asked us to reach out to the host as it would be up to them if they issue a refund. The host states he wants us to wait to see if he can get the unit ready…

Whatever you do, DO NOT go through Airbnb for a temporary place to stay. They are the new supplier of roach motels. I booked a place to stay on Myrtle Beach (that by the way, doesn't allow short-term rentals) and from moment one was dealing with the owners' roach issues. Not only did the owner not care - he was happy to have someone paying to stay in his roach motel while he made jewelry in New York City. I contacted him. He sent his father-in-law with plastic roach traps from the supermarket. The roaches didn't seem to like that so I was greeted by not 1 but 2 exterminators the next morning. Airbnb could not care less and one of their "customer service" reps actually stated, "If the walls aren't crawling with 100s of roaches, we won't do anything."

As I am writing this, I have been on hold for 1 hr and half. I've been speaking to 2 reps and I was passed on to wait to "someone that will know". I decided to call after sending 3 messages and being asked from someone named Prathamesh (outsourced) in another country, if they could call me at 3 a.m. because he was in a diff timezone and couldn't call another time.

Completely incompetent staff with little to no communication between agents. Spent 4 days during our stay and at home communicating and repeating myself to 9 different people and ultimately got 0 results. The information they provided on the Airbnb site was completely inconsistent with the actual property rules and policies. No accountability from Airbnb.

Too bad I have to leave a star!!! Terrible Customer Service - no follow through AND my biggest complaint is they are totally dishonest with their renters in that the reviews are edited and/or not posted if they are not supportive of their hosts - especially the superhosts. I still cannot get them to post a review I wrote on a stay in September where I thought the place was in need of improvements... NOPE - I think they deleted it and only show 5 stars... Total **! I'm going to report them to the Michigan Department of Commerce and see if I can find an attorney who wants to sue them for false advertising!

Been advertising on Airbnb for a decade. Got two guests mad recently because it wasn't what they expected even though they didn't read the description well nor looked at the pictures. The third one was a double booking which Airbnb allowed even though it was already booked. They simply kicked us off even though we appealed, it was obviously their fault, they let guests double book but we had to cancel the guests and that put us as three strikes and we got kicked off. Totally not fair nor a good company to work with. They took no responsibility for THEIR mistake.