Air France Reviews

I am writing this to express my deep frustration with Air France’s special assistance services at Paris Charles de Gaulle (CDG). If you are traveling with young children, small kids, or senior citizens who require wheelchair or mobility support, please avoid this airline!. We booked confirmed wheelchair and mobility support for my family traveling from Paris to Bengaluru (BLR). Despite explicit confirmations, no wheelchair assistance was provided upon arrival. My family, along with nearly 8–9 other elderly couples (some 80+ years old), were left completely stranded and struggling to reach their connecting flight. Unfortunately, this is a recurring issue. On a previous trip, my elderly parents—who do not speak English or French and had no transit visa—were taken by wheelchair to the wrong connecting gate (DEL instead of BLR), causing them to miss their flight.

They cancelled our flight last minute at 2am and were supposed to send vouchers for food and hotel, they did not and we are left stranded with no food and no word on the next flight. Been at the airport 24 hours and no one is helpful. Everyone is awful. I’ve never flew before and I never will after this experience, Air France does not care about you or if you’re stranded and hungry.

My husband and I recently flew from Porto, Portugal, through Paris (CDG) to Denver. Because of a medical emergency, we had to change our flights at the last minute. When our ticket change didn't process correctly, two wonderful female agents at the Air France check-in desk went above and beyond to help. One spent a long time with customer service to resolve the issue, while the other met us beyond TSA and escorted us to our flight. Their kindness and dedication brought tears to our eyes.

I was planning on giving zero. Since I did not get any further below 1 I had to choose this, recently I took a business class ticket for me and my family (travelling with a special need child) from IAD to BLR via Paris (CDG). My flight from IAD was delayed by 4 hours and I had to miss the connection to BLR (resulting in delay of 6.30 min to my final destination). Air France had rebooked my flight but downgraded it to economy without giving any option to change the itinerary, the staff at the airport did not understand the situation. Despite having enough Business class seats on the rerouted flight they had still booked me on Economy, I had to pay additional fee for upgrade and ended up reaching my final destination late, now the Air France is neither reimbursing my money nor the delayed claims. With some explanation that is not what the website or the staff at the airport had communicated to me.

I have never had such a terrible travel experience as I did with Air France. Before our trip, I paid extra to ensure my family could sit together. After our first flight was changed, Air France told us they could no longer honor those seat assignments, leaving our family separated during the flight. I also specifically requested to gate-check our stroller after researching Air France’s policy. I was told that wasn’t possible but was assured a stroller would be waiting for us when we landed in Paris. That never happened. Traveling through the airport with a young child without a stroller made an already stressful situation much worse.

Air France canceled our flight from Nice to Paris which resulted in us missing our flight from Paris to New York. This cost me $4300 for new tickets. They took no responsibility for the financial damage they caused me. I will never fly Air France again. Dr. S

I booked a flight Atl to Casablanca for October 2026. I explicitly asked if the flight was fully refundable. The agent said yes. I am 89 & ALWAYS book refundable tickets. I am forced to cancel and am now told I must pay a cancellation fee of 755.90. That is called dirty tricks. I am disputing it and WILL NOT PAY that fee. I am a retired business consultant. There is a term for that business model. It is called money **. I am confident you can figure decipher the correct technical name for that business model. WOW. I flew Air France years ago and it was fine.

Air France has been absolutely atrocious with lost luggage and customer service. We bought an expensive portable under seat stroller for our 2 year old. That was tagged at the gate and then lost. No stroller on our vacation in Spain when it has been hot and was essential to get around and enjoy our vacation. The delivery service didn’t communicate, deliver and they were rude - hung up on us. We have waited, called and nothing. No offer of compensation and no stroller. Absolutely atrocious customer service.

Shame on Air France! Sad racism by staff at Heathrow T4. I was told that the flight was too full for me to take my small carry-on on board. When I got on board, many if not all ** passengers had their carry-ons. AF1181 check in at T4. Non-**: do not agree when Air France/Heathrow staff say you cannot have carry-ons! This is quite common in Europe, including "random" extra security checks. The tragic aspect of the racism was that the staff lying to me was ** (no doubt following corporate instructions).

I had I the worst experience with getting a compensation but unfortunately the contracted me via WhatsApp call the link below. ** Thanks a lot to their customer support team. 👍

They are scammers. I was looking to upgrade to Business Class: first they quoted me €1,100 via WhatsApp; then, just minutes later, they said €1,264; and finally, right when they were about to send the payment link, the price jumped to €1,621. All of this happened within a time of 30 minutes. They are absolute scam.

You plan a trip of a lifetime to Paris, purchase tickets to events in Paris and then Air France says, Hey we know we had a flight on the days you scheduled but not anymore? They took our seats and put us on another flight with separate seats not even together and said you can ask for a refund of the Exit row we took once you get to the airport. Terrible Customer service on the phone as well. The ** girl who works for them put us on hold like she had no idea how to find info out. Then just told us what we already knew and what we saw on the computer. Will Not Fly them again. As their ratings look already not many people like them. They don't seem to care as well.

They should be ashamed and embarrassed of this company. It has been 5 days and I still have not received my baggage yet. This is the worst airline carrier ever. I am filing a legal lawsuit against Air France and will be seeking compensation and damages for my lost luggage.

Worst Airline Experience ever. The actual flight was delayed but yet the check in deadline and boarding deadline was cut off sooner leaving more than 50 passengers stranded and poor communication. No customer service at all. My family and I were to resume work the following day but couldn’t and no accommodations were provided for this inconvenience caused by this company. Not mention how rude their customer service or flight attendants are. Worst is actually small word to use to describe this situation, catastrophic and deplorable are the right words.

Worst airline ever. Please check out area for pics to see my full review. I was double charged. The manager at Dfw knew it and would not change but threatened to take my bags off the tarmac. She also put my bags on a later flight causing me to miss my prepaid taxi and waste my first few days in Barcelona.

My partner is Platinum for Life with Air France, yet this is how our case was handled. My baggage was lost 15 months ago. Since then, Air France kept the case going, requesting documents, receipts, and information multiple times. The file was closed and reopened repeatedly, creating confusion and delays. After more than a year of active handling, they ultimately denied the claim based on a 21-day deadline. The case was opened by the platinum service... Keeping a customer engaged for months, asking for more information, and then rejecting the claim on a technicality raises serious concerns about how claims are handled.

Air France cancelled our flight less than 4 hours before our flight was due to depart. Under EU regulations we are due compensation and this was confirmed by the Air France representative when rearranging our flights and when we filed our compensation claim. 6 months later we have still not received our compensation and have been told by various representatives we have contacted via email, phone and live chat that it is impossible to contact the team that handles these claims. Every time we do hear from them they simply request the same documentation that we have already provided and return to silence, refusing any and all communication attempts.

Worst customer service. Very rude and lazy. Food was worse than prison food. Staff could control 16 years girls who acted like animals The Whole flight. Most the flight the works were hiding in the back not wanting to do their job. Whole group of ** girls had 5 plus in a 3 row of seats. Nothing was said or done. They made TikToks in the back. They screamed the whole time. Many people complained about their behavior. Nothing.

I travel internationally constantly and Air France is by far the worst experience. They canceled my flight and flew me to a different airport a day later. After staying the night in a horrible hotel, they refused to pay the taxi fare to and from the hotel or the train costs to get me to my actual destination. Furthermore, their correspondence is minimal at best. No email to confirm seat upgrades or canceled flights!

NEVER fly Air France — avoid at all costs. I bought my Florence–Paris CDG ticket months in advance, and they said nothing about any issue until we were already boarding. Then they randomly denied boarding to me, my travel companion, and up to 15 others, claiming there was “nothing they could do” and no flights available all night. We were forced to stressfully book a last-minute flight out of Rome with another airline, yet I still had to use Air France for the return. On top of that, they are incredibly deceptive about luggage. They advertise a free carry-on and even texted saying bags would be checked for free due to limited space, but failed to clearly say the carry-on and personal item are weighed together and must be under 12 kg. As a result, you’re basically forced to pay $70 for “overweight” luggage. Staff were rude, unhelpful, and dishonest. Sneaky, stressful, and completely unacceptable.

I have had such a terrible experience with Air France, this is my first time using them and most likely will never use them again. I have booked a flight and I am trying to change date, Booking.com says airline has restriction that don't allow them to do it for me but I cannot get hold of anyone from Air France, I have emailed, called, used social media and no response at all. This is not only inconvenient but terrible customer service, use them at your own risk.

Beware of deceitful practice by AF. Maximum carry on including personal item is now a mere 12KG. Even food you wish to bring across security is counted in their 12kg allowance. So carry on standard luggage weight 3.5kg + personal item 1.5kg + laptop 2kg + charger 0.5kg + toiletry 1kg = 8.5kg. you're left with 3.5kg for your clothing or anything else. You're basically force to pay an extra 70 euros each way for checked baggages. Really bad value for money and poor service. I will not fly with AF again. Terrible experience in Paris CDG airport and AF.

I am an Air France Platinum member because I'm flying frequently between work in Fortaleza/Brazil and Hannover/Germany. I always take a small keg of a very unique beer of the small Brazilian craft brewery "Turatti" in Fortaleza in each suitcase with me to Germany (of course within the Airline's weight restriction). On my last flight on January 25th, I flew again to Germany, advised the Air France check-in staff in Fortaleza again (they all know me by now anyway) that I had these small kegs in my suitcases and everything was fine as usual. When I arrived in Hannover, two of my three suitcases were missing. At the same time I received an email: "At Roissy CDG, we had to take off your two beer kegs. They considered as dangerous goods and forbidden to travel. We created files for each one: ** // **. If you know someone in Paris, he can come to pick them up with a copy of your ID and a proxy letter."

They lost our entire groups luggage. Now almost a month later my daughter's luggage is still missing. No communication, no reimbursement, and no luggage. It has been challenging getting people on the phone and trying to get answers. Very disappointing experience and service.

My flight from Paris to Venice was cancelled by Air France, and I was rerouted through Zurich, arriving much later and under far worse conditions than my original booking. I had to pay out of pocket for hotel, transportation, and other expenses due to their cancellation. Despite submitting official receipts from vendors, Air France refused to reimburse most of the costs, claiming they only accept “original paper receipts” — even though many companies now only issue digital receipts. The process was slow, confusing, and my case was closed without resolution. Very frustrating experience and disappointing customer support for a major international airline.

Terrible customer service, refused to answer my Claim in which it owes me thousands of dollars for canceled flights, hotel stay, travel and food. Flight staff and customer service will not help. I would never recommend this airline.

I fly all the time and NEVER in my life have I gotten my seat downgraded because the seat got broken and they didn’t tell me anything until I got to the airport. I was furious. I was beyond tired that day and only thing keeping me going was my comfy business class seat. Everyone was absolutely no help and had no sympathy that this is a 9 hour flight. Never flying with these people again. Don’t ever make the same mistake as me.

I’ve flown with many airlines, but Air France was by far one of the worst experiences I’ve ever had. The cabin crew were unbelievably rude — one completely ignored our row like we didn’t exist, and another snapped at us when we politely asked for something simple. It was almost shocking how little they seemed to care about passengers.

Customer service is subpar, they delay, lose and damage your baggage and give you food poisoning with zero resolution. Their customer service left me on queue for 8 days, so best of luck trying to get in touch with them, you won’t.

The worst Airline there is, absolutely rude, arrogant, unhelpful staff, dirty old aircraft, not working headsets, appalling food! Delaying flights and expects you just to be okay with any inconvenience it might have caused you. And by the way, in case you are sick and feel visibly unwell, it won't matter at all, because they couldn't care less about their clients! I will never fly with them again! Never!

I am going through a very bad experience with Air France- missing baggage with essential supplies (medicine) more than a week. Tried contacting them through email and numerous calls. They are not answering calls nor to email. Very frustrating. Best of luck to future passengers.

Additionally, when I try to track my case online, my reference/tracking number does not appear in your system, making it impossible for me to follow the status of my lost baggage. This situation has caused significant stress and inconvenience, as my personal belongings are still missing, and no one has taken responsibility or provided assistance. Please treat this matter as urgent. I expect a prompt response and a concrete resolution.

The ABSOLUTE worst airline ever. They delayed our flight from the US by 4 hours, missed our connecting flight from Paris to Nairobi. Us, along with about 200+ travelers, waited in line to speak to Customer Service for over 5 hours. Finally, speaking with the Customer Service Rep, she proceeded to argue with us and was extremely rude, and was refusing to put us in a hotel for the night due to no other flights going out that day. She handed us a sheet of paper and said “Google a hotel and use Uber to get there. We can’t help find you a room.” She was escalating the situation vs trying to de-escalate it. She finally got her manager after several asks to speak to him. The manager got us a room after reviewing our flight and realized the delay was on the airline, not us. I will never ever be using this airline again and would never recommend this airline to anyone!

Air France managed to lose my bag (and several others) on a direct flight. At the airport, a representative assured us that we could scan a QR code, file a claim and get reimbursement for any expenses. “Easy,” he said. It took 4 days for my bag to be delivered. And today, after hundreds of hours spent calling and emailing, I’ve not seen a penny. They dragged their feet for weeks and months asking for more, different file types of the receipts. Air France has made up many different stories including ‘a manager will get back to you’ or ‘the supervisor will call you back’ or ‘there’s another form you need to fill out.’ It’s enough to make you wish you had never flown Air France. I will not fly Air France again.

A clear difference in service for flight from India vs flight to Canada from Paris. Me and my wife flew from Delhi to Paris on Dec 31st 2025 KL3606. We were sitting in the back left rows 40-45 JK. My wife asked if they had Diet Coke and the air hostess just repeated what she was saying instead of a yes/no. She came back later and said the drinks like coke/water… were self serve.

I travelled with Air France from Bangalore to Paris on 30 December 2025, and the experience was extremely disappointing and stressful. The flight was delayed, which caused me to miss my connecting flight. While delays can happen, the real problem began after the journey was completed. My checked baggage did not arrive at my final destination. I was assured multiple times by Air France staff that my baggage would be delivered the same day, but this never happened. Since then, I have been calling repeatedly and have received contradictory and irresponsible responses.

I am extremely frustrated with my recent experience at Air France and KLM. Everything and handling of the situation when something went wrong is nothing but frustrating. Despite providing all the necessary details, both Air France and KLM were unresponsive and could not offer a clear solution or timeline for recovery..

Will never fly Air France again. I had a flight from PTP Guadeloupe to Miami (3.5h flight) scheduled. I was staying in Miami one night to visit friends and had a separate flight to LAX the next day. The day before my flight to Miami, I received an email from Air France stating my PTP-MIA was cancelled with no option to rebook on a similar flight. When I called AF, customer service agent stated the only way to travel back to the US before Monday morning was to travel via Paris. I had to cancel my non-refundable hotel in Miami and flight to LAX and instead flew Air France PTP-CDG-LAX (22h flight).

I WILL NEVER FLY AF AGAIN. And will share my NEGATIVE experience on every social media platform, with everyone I know in the entertainment industry, social media travel influencers and every media publication I have access to. I booked a flight Oct 30, 2023 SAV to FCO. Two months later, I was no longer able to travel due to illness and I called to inform AF and they issued a $453.50 credit (the cost of the ticket) that could be used within a year. Due to medical reasons, I wasn't able to plan travel until Dec. 2024 and I called AF to use my credit towards a flight on their airline and was told I missed the cut-off by 1 day. While I understand it is my responsibility to keep track of the credit, never once did AF send a reminder email to inform me the expiration date was approaching. Every other company in the world sends multiple marketing reminders regularly, this is the first failure on the part of AF.

Rude staff. Disgusting food.. not edible.. cumin and carrots for breakfast! The bread is hard like stone. If you ask for something they say later and never come back! Attitude as well! No alcoholic beverages for international flight, just wine!