Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 324 reviews and 504 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,313,342 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 18, 2023
Just came back from Corsica via Air France to Montréal. March 2023. The trip on Air France was a disaster! Traveling to Corsica and the return! I booked and paid for seats that we did not get and some much more! We’re charge more for our luggage that had already was ok in Montréal. On the return trip, our three pieces of luggage was lost! There is no customer service to help, I have been calling 3 times a day for last 11 days to find our luggage! Made claims with absolutely no response!! Please look at Air France Reviews before booking with them. They are rated one of the worst
Reviewed May 9, 2023
I was not able to take this flight. I canceled and they told me because my flight was non-refundable that they would give me a credit. What they FAILED to mention was that if I accepted the taxes back from the flight, it would WHIP OUT THE CREDIT! So I lost $1800.00USD. I called and spoke to their customer service department. I was disconnected several times, dealt with people whom couldn't connect me with a supervisor, and in one instance dealt with an EXTREMELY RUDE individual who told me to go to the website and complain. I will NEVER FLY with this company EVER!!!
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed April 30, 2023
This is my first time trying to book a vacation with Air France and it has been a horrible experience. I transferred 53,000 points from Chase Ultimate rewards and upon booking flight and checking out, my 60,000 points was worth only 294 USD, what a robbery. I read online carefully and all of the websites said 1 mile is worth 1 cent - 1.5 cents. The representative gave me such bleak answer, "Miles/points are worth different amount from flight to flight". That information was not present anywhere online, websites. Now, my 66,000 total points is going to sit in Air France website pointlessly. I am so sad and disappointed.
Reviewed March 27, 2023
Very very worst airlines. They didn't pay me back my refund for date change fair after submitting all the documents. I will never recommend this airlines to anyone to travel and their customer service is the zero out of 10.
Reviewed Jan. 9, 2023
Took Air France on Dec 7th to Colombo via Paris/Male. Toronto to Paris, stewards did not provide a good service. Food was "OK". CDG Airport was the worst. Security check way understaffed. Airport was COLD no heat and no HOT water. Had to wait 8 hours and no hot food except for Starbucks. Eat Cold Sandwiches when you are cold? Not me. Two hours stop over at Male Airport and all passengers had to get down and go through line up and security. At Male Airport, one employee checks the documents while 10 watch their phones. Crappy Airport, they don't have capacity so what's Air France thinking of? Once security is done, it's almost 1 1/2 hours done and another lineup to get into the bus. Line up was nearly 100 meter long. All white passengers were pulled and allowed to go to the front. When I asked, they told me Business Class. My ass. The guy who was sitting two rows in front of me allowed as a Business Class. Discrimination at max. Is this your policy? Never Again Air France.
Reviewed Jan. 2, 2023
If I could give a negative review, I would. After leaving Paris on Air France en route to Los Angeles, I was told I needed to check my bag because the flight was full. I was hesitant because I knew on that particular carry-on I had very important items in that bag that I did not want to lose, they were a value in sentiment to me along with other items I had just bought. Once I arrived in Los Angeles, of course, the one bag they did not show up on the carousel was that bag. It was complete disarray in there. And I was not the only person missing luggage.
The staff had us all fill out a complaint copy and just told me to call this 800 number. I asked where was the last place it was scanned. They didn't know. I got all of the "Well, it could be on the next flight," "Well, it's possible is still in customs" etc. I'm still waiting and I have not received a phone call. I don't know if someone took my bag or where it is. Now my only option is to fill out a complaint and try to remember everything that was in that bag and supply receipts, which I don't have for all of the items....and how do you put a value on something that was given to you? The suitcase itself was expensive and I no longer have that receipt. A horrible way to start the year. And Air France could care less at this point.
I will never fly with them again and I suggest you do not as well. If they are going to take possession of my bags before a flight you should have a more secure way of tracking my luggage and not just shrug your shoulders when you lose it. It's totally unprofessionally irresponsible and unacceptable. You do not deserve to get my money and I will use every social platform that I have to pass this on. You want me to delete this....find my luggage and I will retract it all and tell how you handled this situation in the right way.
Reviewed Dec. 30, 2022
We booked Air France for travel from the US to Mauritius, with 2 infants. This was a 3 flight trip with a domestic layover and one in Paris. We booked 3 seats for 4 people, so one baby could be in a car seat at times during the flight. Key issues that we faced:- Boarding passes for all the flights couldn't be printed at the start, and in Paris the officials were somehow very confused that we didn't have them. The worst part was that our flight seats kept getting changed without any notification or explanation. Air France partners with Delta and Air Mauritius, but there was no ownership of the process. So, while we went to great lengths to get 3 seats in the same row, that got changed when we were checking in. This is not a small issue when one is traveling with babies.
Officials also couldn't process the fact that we bought the extra seat for one of the babies, and for some of the flights, refused to let us sit in the same row, even though we had contacted the airline in advance to ensure that we would be cleared to have that arrangement. Again, while Air France claims a 'partnership' with other airlines, in reality no one takes any responsibility or ownership for taking care of the customers. We also ended up having a 12 hr flight where we couldn't use the car seat at all, because we were in a different plane model where the bulkhead seat couldn't accommodate car seats. Again, no prior notice was given. I would avoid booking through Air France!
Reviewed Dec. 20, 2022
The customer service at Air France is DREADFUL, HARROWING, UNPLEASANT & RUDE!! I booked a flight from Washington, DC to London via Paris. A few days later I called the customer service to include my dog, a 10 lb Yorkie/Maltese, on my reservation. The customer service representative asked for all the necessary information regarding my dog (height, weight, breed, and size of the pet carrier) and added my dog to my reservation. A couple of days later I went online to check on my reservation to make sure that everything looked good and it didn't. My flight from DC to Paris looked like my dog was allowed to travel with me but from Paris to London it was denied.
I called customer service to find out what was going on. The person I spoke to the first time I called told me that the flight from Paris to London wasn't allowing pets due to weather conditions which made no bloody sense. She suggested that I book a direct flight from DC to London. Unfortunately Air France doesn't have direct flights from DC to London. I called the second time to speak to someone else and that person told me that I would need to put my 10 lb dog in cargo because Air France doesn't allow pets in cabin. Bullcrap!!
I called the third time with my sister on the call as well and the representative told us that London had an embargo on pets!!!! He was rude and kept on cutting me off. The UK has no embargo on pets coming into the UK. **. And Air France is an approved airline carrier **. We asked to speak to a supervisor, but go figure there was no supervisor!! I am disgusted, stressed out, angry, and livid at the misinformation, the lies and the lack of proper training and lack of respect!!
Reviewed Oct. 23, 2022
I will never fly AirFrance again and urge you not to if you have a choice. For reference, I previously worked for an airline, so I am very familiar with flying. First, for our first short flight our Viking Cruise got us to the airport 4 hours early (this was not AirFrance's fault), but AirFrance didn't open their ticket counter for another two plus hours, so we couldn't check in and had to sit with our bags in ticketing for a long ** time. On the long leg of our trip, the 8.5 hour flight, we didn't leave until about 30 minutes late (we were sitting on the plane) and then they didn't tell us until we'd already taken off that we wouldn't have internet for the flight. I did not pay 5k for my seat to not be able to contact my pet sitter or download a book for 9 hours, so I'd like a partial refund or for my review to stay up so others know what they are getting. Heed this warning, do not fly AirFrance. The also didn't have internet on a short leg on our way to Barcelona.
Reviewed Oct. 22, 2022
Terrible service! Even if we got to CDG airport 3 hours before departure, we had to run to catch the flight. Long lines, some counters were closed while the ground staff was chatting, no sense of urgency from anyone. The area supervisor was even less helpful than the others. When we landed at LAX, we didn't find our luggage, and AF personnel had no idea of where it was. It was left in front of the house door the following day without even ringing the bell. We found the bag completely broken and unrepairable and AF only reimbursed us for 15% of the value for a brand new bag, with no explanation. Really unacceptable!
Air France Company Information
- Company Name:
- Air France
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.