Air France Reviews

Shame on Air France! Sad racism by staff at Heathrow T4. I was told that the flight was too full for me to take my small carry-on on board. When I got on board, many if not all ** passengers had their carry-ons. AF1181 check in at T4. Non-**: do not agree when Air France/Heathrow staff say you cannot have carry-ons! This is quite common in Europe, including "random" extra security checks. The tragic aspect of the racism was that the staff lying to me was ** (no doubt following corporate instructions).

I had I the worst experience with getting a compensation but unfortunately the contracted me via WhatsApp call the link below. ** Thanks a lot to their customer support team. 👍

They are scammers. I was looking to upgrade to Business Class: first they quoted me €1,100 via WhatsApp; then, just minutes later, they said €1,264; and finally, right when they were about to send the payment link, the price jumped to €1,621. All of this happened within a time of 30 minutes. They are absolute scam.

You plan a trip of a lifetime to Paris, purchase tickets to events in Paris and then Air France says, Hey we know we had a flight on the days you scheduled but not anymore? They took our seats and put us on another flight with separate seats not even together and said you can ask for a refund of the Exit row we took once you get to the airport. Terrible Customer service on the phone as well. The ** girl who works for them put us on hold like she had no idea how to find info out. Then just told us what we already knew and what we saw on the computer. Will Not Fly them again. As their ratings look already not many people like them. They don't seem to care as well.

They should be ashamed and embarrassed of this company. It has been 5 days and I still have not received my baggage yet. This is the worst airline carrier ever. I am filing a legal lawsuit against Air France and will be seeking compensation and damages for my lost luggage.

Worst Airline Experience ever. The actual flight was delayed but yet the check in deadline and boarding deadline was cut off sooner leaving more than 50 passengers stranded and poor communication. No customer service at all. My family and I were to resume work the following day but couldn’t and no accommodations were provided for this inconvenience caused by this company. Not mention how rude their customer service or flight attendants are. Worst is actually small word to use to describe this situation, catastrophic and deplorable are the right words.

Worst airline ever. Please check out area for pics to see my full review. I was double charged. The manager at Dfw knew it and would not change but threatened to take my bags off the tarmac. She also put my bags on a later flight causing me to miss my prepaid taxi and waste my first few days in Barcelona.

My partner is Platinum for Life with Air France, yet this is how our case was handled. My baggage was lost 15 months ago. Since then, Air France kept the case going, requesting documents, receipts, and information multiple times. The file was closed and reopened repeatedly, creating confusion and delays. After more than a year of active handling, they ultimately denied the claim based on a 21-day deadline. The case was opened by the platinum service... Keeping a customer engaged for months, asking for more information, and then rejecting the claim on a technicality raises serious concerns about how claims are handled.

Air France cancelled our flight less than 4 hours before our flight was due to depart. Under EU regulations we are due compensation and this was confirmed by the Air France representative when rearranging our flights and when we filed our compensation claim. 6 months later we have still not received our compensation and have been told by various representatives we have contacted via email, phone and live chat that it is impossible to contact the team that handles these claims. Every time we do hear from them they simply request the same documentation that we have already provided and return to silence, refusing any and all communication attempts.

Worst customer service. Very rude and lazy. Food was worse than prison food. Staff could control 16 years girls who acted like animals The Whole flight. Most the flight the works were hiding in the back not wanting to do their job. Whole group of ** girls had 5 plus in a 3 row of seats. Nothing was said or done. They made TikToks in the back. They screamed the whole time. Many people complained about their behavior. Nothing.