Air France

Very very worst airlines. They didn't pay me back my refund for date change fair after submitting all the documents. I will never recommend this airlines to anyone to travel and their customer service is the zero out of 10.

Took Air France on Dec 7th to Colombo via Paris/Male. Toronto to Paris, stewards did not provide a good service. Food was "OK". CDG Airport was the worst. Security check way understaffed. Airport was COLD no heat and no HOT water. Had to wait 8 hours and no hot food except for Starbucks. Eat Cold Sandwiches when you are cold? Not me. Two hours stop over at Male Airport and all passengers had to get down and go through line up and security. At Male Airport, one employee checks the documents while 10 watch their phones. Crappy Airport, they don't have capacity so what's Air France thinking of? Once security is done, it's almost 1 1/2 hours done and another lineup to get into the bus. Line up was nearly 100 meter long. All white passengers were pulled and allowed to go to the front. When I asked, they told me Business Class. My ass. The guy who was sitting two rows in front of me allowed as a Business Class. Discrimination at max. Is this your policy? Never Again Air France.

If I could give a negative review, I would. After leaving Paris on Air France en route to Los Angeles, I was told I needed to check my bag because the flight was full. I was hesitant because I knew on that particular carry-on I had very important items in that bag that I did not want to lose, they were a value in sentiment to me along with other items I had just bought. Once I arrived in Los Angeles, of course, the one bag they did not show up on the carousel was that bag. It was complete disarray in there. And I was not the only person missing luggage.

We booked Air France for travel from the US to Mauritius, with 2 infants. This was a 3 flight trip with a domestic layover and one in Paris. We booked 3 seats for 4 people, so one baby could be in a car seat at times during the flight. Key issues that we faced:- Boarding passes for all the flights couldn't be printed at the start, and in Paris the officials were somehow very confused that we didn't have them. The worst part was that our flight seats kept getting changed without any notification or explanation. Air France partners with Delta and Air Mauritius, but there was no ownership of the process. So, while we went to great lengths to get 3 seats in the same row, that got changed when we were checking in. This is not a small issue when one is traveling with babies.

The customer service at Air France is DREADFUL, HARROWING, UNPLEASANT & RUDE!! I booked a flight from Washington, DC to London via Paris. A few days later I called the customer service to include my dog, a 10 lb Yorkie/Maltese, on my reservation. The customer service representative asked for all the necessary information regarding my dog (height, weight, breed, and size of the pet carrier) and added my dog to my reservation. A couple of days later I went online to check on my reservation to make sure that everything looked good and it didn't. My flight from DC to Paris looked like my dog was allowed to travel with me but from Paris to London it was denied.

I will never fly AirFrance again and urge you not to if you have a choice. For reference, I previously worked for an airline, so I am very familiar with flying. First, for our first short flight our Viking Cruise got us to the airport 4 hours early (this was not AirFrance's fault), but AirFrance didn't open their ticket counter for another two plus hours, so we couldn't check in and had to sit with our bags in ticketing for a long ** time. On the long leg of our trip, the 8.5 hour flight, we didn't leave until about 30 minutes late (we were sitting on the plane) and then they didn't tell us until we'd already taken off that we wouldn't have internet for the flight. I did not pay 5k for my seat to not be able to contact my pet sitter or download a book for 9 hours, so I'd like a partial refund or for my review to stay up so others know what they are getting. Heed this warning, do not fly AirFrance. The also didn't have internet on a short leg on our way to Barcelona.

Terrible service! Even if we got to CDG airport 3 hours before departure, we had to run to catch the flight. Long lines, some counters were closed while the ground staff was chatting, no sense of urgency from anyone. The area supervisor was even less helpful than the others. When we landed at LAX, we didn't find our luggage, and AF personnel had no idea of where it was. It was left in front of the house door the following day without even ringing the bell. We found the bag completely broken and unrepairable and AF only reimbursed us for 15% of the value for a brand new bag, with no explanation. Really unacceptable!

This is the worst traveling experience I had in my life, bad customer service, very rude staff, very unorganized, the system is unprofessionally structured, they changed the gate three times without informing the passengers, I lost my flight so instead of working with me to catch up, Air France staff wanted to charge me double, they canceled my return for no show while I was there trying to find a solution with them, no one should undergo this treatment by an airline that is supposed to facilitate a trip Rather than making it hard and hutch!!! I don't recommend to anyone.

I requested a refund as My Trip got cancelled due to Covid Regulations. This refund has been going on for 3 Months (till the date of this review) during which I didn't receive any communication from the Airline nor a processing turnaround time. Tried the customer service in almost every possible way (Telephone, Social Media and emails) but none could support even with an expected date or month. The airline broke every promise they advertised during the ticket purchase. Gave zero answers to any inquiry that has to do with the refund. At this point I only hope, I Would ever get my money back. Bunch of thieves. DO NOT BOOK WITH THEM. TERRIBLE.. TERRIBLE.. TERRIBLE.

My wife and I paid for direct roundtrip flights from Vancouver (YVR) to Paris (CDG) for our honeymoon trip, and that's where our first experience (and probably last) with Air France goes horrible. To start, our direct return flight home to Vancouver got cancelled, and they tried to put us on a connecting flight a day earlier, which obviously does not work with our travel plans as we are not even in Paris that 1 day earlier.