About Air France
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Air France Reviews
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Very very worst airlines. They didn't pay me back my refund for date change fair after submitting all the documents. I will never recommend this airlines to anyone to travel and their customer service is the zero out of 10.
Took Air France on Dec 7th to Colombo via Paris/Male. Toronto to Paris, stewards did not provide a good service. Food was "OK". CDG Airport was the worst. Security check way understaffed. Airport was COLD no heat and no HOT water. Had to wait 8 hours and no hot food except for Starbucks. Eat Cold Sandwiches when you are cold? Not me. Two hours stop over at Male Airport and all passengers had to get down and go through line up and security. At Male Airport, one employee checks the documents while 10 watch their phones. Crappy Airport, they don't have capacity so what's Air France thinking of? Once security is done, it's almost 1 1/2 hours done and another lineup to get into the bus. Line up was nearly 100 meter long. All white passengers were pulled and allowed to go to the front. When I asked, they told me Business Class. My ass. The guy who was sitting two rows in front of me allowed as a Business Class. Discrimination at max. Is this your policy? Never Again Air France.
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If I could give a negative review, I would. After leaving Paris on Air France en route to Los Angeles, I was told I needed to check my bag because the flight was full. I was hesitant because I knew on that particular carry-on I had very important items in that bag that I did not want to lose, they were a value in sentiment to me along with other items I had just bought. Once I arrived in Los Angeles, of course, the one bag they did not show up on the carousel was that bag. It was complete disarray in there. And I was not the only person missing luggage.
The staff had us all fill out a complaint copy and just told me to call this 800 number. I asked where was the last place it was scanned. They didn't know. I got all of the "Well, it could be on the next flight," "Well, it's possible is still in customs" etc. I'm still waiting and I have not received a phone call. I don't know if someone took my bag or where it is. Now my only option is to fill out a complaint and try to remember everything that was in that bag and supply receipts, which I don't have for all of the items....and how do you put a value on something that was given to you? The suitcase itself was expensive and I no longer have that receipt. A horrible way to start the year. And Air France could care less at this point.
I will never fly with them again and I suggest you do not as well. If they are going to take possession of my bags before a flight you should have a more secure way of tracking my luggage and not just shrug your shoulders when you lose it. It's totally unprofessionally irresponsible and unacceptable. You do not deserve to get my money and I will use every social platform that I have to pass this on. You want me to delete this....find my luggage and I will retract it all and tell how you handled this situation in the right way.
We booked Air France for travel from the US to Mauritius, with 2 infants. This was a 3 flight trip with a domestic layover and one in Paris. We booked 3 seats for 4 people, so one baby could be in a car seat at times during the flight. Key issues that we faced:- Boarding passes for all the flights couldn't be printed at the start, and in Paris the officials were somehow very confused that we didn't have them. The worst part was that our flight seats kept getting changed without any notification or explanation. Air France partners with Delta and Air Mauritius, but there was no ownership of the process. So, while we went to great lengths to get 3 seats in the same row, that got changed when we were checking in. This is not a small issue when one is traveling with babies.
Officials also couldn't process the fact that we bought the extra seat for one of the babies, and for some of the flights, refused to let us sit in the same row, even though we had contacted the airline in advance to ensure that we would be cleared to have that arrangement. Again, while Air France claims a 'partnership' with other airlines, in reality no one takes any responsibility or ownership for taking care of the customers. We also ended up having a 12 hr flight where we couldn't use the car seat at all, because we were in a different plane model where the bulkhead seat couldn't accommodate car seats. Again, no prior notice was given. I would avoid booking through Air France!
The customer service at Air France is DREADFUL, HARROWING, UNPLEASANT & RUDE!! I booked a flight from Washington, DC to London via Paris. A few days later I called the customer service to include my dog, a 10 lb Yorkie/Maltese, on my reservation. The customer service representative asked for all the necessary information regarding my dog (height, weight, breed, and size of the pet carrier) and added my dog to my reservation. A couple of days later I went online to check on my reservation to make sure that everything looked good and it didn't. My flight from DC to Paris looked like my dog was allowed to travel with me but from Paris to London it was denied.
I called customer service to find out what was going on. The person I spoke to the first time I called told me that the flight from Paris to London wasn't allowing pets due to weather conditions which made no bloody sense. She suggested that I book a direct flight from DC to London. Unfortunately Air France doesn't have direct flights from DC to London. I called the second time to speak to someone else and that person told me that I would need to put my 10 lb dog in cargo because Air France doesn't allow pets in cabin. Bullcrap!!
I called the third time with my sister on the call as well and the representative told us that London had an embargo on pets!!!! He was rude and kept on cutting me off. The UK has no embargo on pets coming into the UK. **. And Air France is an approved airline carrier **. We asked to speak to a supervisor, but go figure there was no supervisor!! I am disgusted, stressed out, angry, and livid at the misinformation, the lies and the lack of proper training and lack of respect!!
I will never fly AirFrance again and urge you not to if you have a choice. For reference, I previously worked for an airline, so I am very familiar with flying. First, for our first short flight our Viking Cruise got us to the airport 4 hours early (this was not AirFrance's fault), but AirFrance didn't open their ticket counter for another two plus hours, so we couldn't check in and had to sit with our bags in ticketing for a long ** time. On the long leg of our trip, the 8.5 hour flight, we didn't leave until about 30 minutes late (we were sitting on the plane) and then they didn't tell us until we'd already taken off that we wouldn't have internet for the flight. I did not pay 5k for my seat to not be able to contact my pet sitter or download a book for 9 hours, so I'd like a partial refund or for my review to stay up so others know what they are getting. Heed this warning, do not fly AirFrance. The also didn't have internet on a short leg on our way to Barcelona.
Terrible service! Even if we got to CDG airport 3 hours before departure, we had to run to catch the flight. Long lines, some counters were closed while the ground staff was chatting, no sense of urgency from anyone. The area supervisor was even less helpful than the others. When we landed at LAX, we didn't find our luggage, and AF personnel had no idea of where it was. It was left in front of the house door the following day without even ringing the bell. We found the bag completely broken and unrepairable and AF only reimbursed us for 15% of the value for a brand new bag, with no explanation. Really unacceptable!
This is the worst traveling experience I had in my life, bad customer service, very rude staff, very unorganized, the system is unprofessionally structured, they changed the gate three times without informing the passengers, I lost my flight so instead of working with me to catch up, Air France staff wanted to charge me double, they canceled my return for no show while I was there trying to find a solution with them, no one should undergo this treatment by an airline that is supposed to facilitate a trip Rather than making it hard and hutch!!! I don't recommend to anyone.
I requested a refund as My Trip got cancelled due to Covid Regulations. This refund has been going on for 3 Months (till the date of this review) during which I didn't receive any communication from the Airline nor a processing turnaround time. Tried the customer service in almost every possible way (Telephone, Social Media and emails) but none could support even with an expected date or month. The airline broke every promise they advertised during the ticket purchase. Gave zero answers to any inquiry that has to do with the refund. At this point I only hope, I Would ever get my money back. Bunch of thieves. DO NOT BOOK WITH THEM. TERRIBLE.. TERRIBLE.. TERRIBLE.
My wife and I paid for direct roundtrip flights from Vancouver (YVR) to Paris (CDG) for our honeymoon trip, and that's where our first experience (and probably last) with Air France goes horrible. To start, our direct return flight home to Vancouver got cancelled, and they tried to put us on a connecting flight a day earlier, which obviously does not work with our travel plans as we are not even in Paris that 1 day earlier.
Secondly, our seat selections for both our outbound and return flights that we made suddenly disappeared and my wife and I got separated to seats that were not together. We had booked our flights way earlier and there were lots of seat options at the time, but because they for whatever reason lost our seats, there were no good options left and my wife and I were stuck with choosing the only remaining option left for 2 seats together that were terrible, because all the seat selections had been taken now.
I had to go through multiple several hour long phone calls with customer service to 1) get on a new connecting flight (no longer direct) for our return flight home, and 2) sort out all the seat selections for all of these flights, now that we were no longer on direct flights. What's weird is that our connecting flight home is now on Delta Airlines for both legs, not Air France??? And they could not confirm me and my wife's seat selections to be next to each other for these flights, probably because they are on Delta Airlines rather than Air France???
To make complaints, the customer service phone line does not handle this as they only handle reservations. We filled out the online complaint form on June 22 and have yet to hear back, as our flight is in less than a month now. We called their customer service line multiple times again to follow up on our complaint case #, but was told each time that they cannot do anything to help. When we asked to speak to a supervisor/manager, or be transferred to ANYONE who could possibly help, they said there is no human we can speak to directly, nobody they could transfer me to, no email or phone number to directly contact, and that I would have to wait for an email response to our complaint form, which again we had already waited for more than 1.5 months.
In summary, this is our first time booking with Air France, and we have never experience such terrible non-existent customer service. This is not a single human you can speak to directly who can help with making things right. All you can do is submit an online complaint form into a black hole of cases that will never be addressed. I've tried multiple channels to reach ANYONE who can help, but each time I was told there is nobody who can help you, sir. Avoid Air France's archaic customer service system at all costs.
Air France Company Information
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- Air France
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