Air France Reviews

I have never had such a terrible travel experience as I did with Air France. Before our trip, I paid extra to ensure my family could sit together. After our first flight was changed, Air France told us they could no longer honor those seat assignments, leaving our family separated during the flight. I also specifically requested to gate-check our stroller after researching Air France’s policy. I was told that wasn’t possible but was assured a stroller would be waiting for us when we landed in Paris. That never happened. Traveling through the airport with a young child without a stroller made an already stressful situation much worse.

Air France canceled our flight from Nice to Paris which resulted in us missing our flight from Paris to New York. This cost me $4300 for new tickets. They took no responsibility for the financial damage they caused me. I will never fly Air France again. Dr. S

I booked a flight Atl to Casablanca for October 2026. I explicitly asked if the flight was fully refundable. The agent said yes. I am 89 & ALWAYS book refundable tickets. I am forced to cancel and am now told I must pay a cancellation fee of 755.90. That is called dirty tricks. I am disputing it and WILL NOT PAY that fee. I am a retired business consultant. There is a term for that business model. It is called money **. I am confident you can figure decipher the correct technical name for that business model. WOW. I flew Air France years ago and it was fine.

Air France has been absolutely atrocious with lost luggage and customer service. We bought an expensive portable under seat stroller for our 2 year old. That was tagged at the gate and then lost. No stroller on our vacation in Spain when it has been hot and was essential to get around and enjoy our vacation. The delivery service didn’t communicate, deliver and they were rude - hung up on us. We have waited, called and nothing. No offer of compensation and no stroller. Absolutely atrocious customer service.

Shame on Air France! Sad racism by staff at Heathrow T4. I was told that the flight was too full for me to take my small carry-on on board. When I got on board, many if not all ** passengers had their carry-ons. AF1181 check in at T4. Non-**: do not agree when Air France/Heathrow staff say you cannot have carry-ons! This is quite common in Europe, including "random" extra security checks. The tragic aspect of the racism was that the staff lying to me was ** (no doubt following corporate instructions).

I had I the worst experience with getting a compensation but unfortunately the contracted me via WhatsApp call the link below. ** Thanks a lot to their customer support team. 👍

They are scammers. I was looking to upgrade to Business Class: first they quoted me €1,100 via WhatsApp; then, just minutes later, they said €1,264; and finally, right when they were about to send the payment link, the price jumped to €1,621. All of this happened within a time of 30 minutes. They are absolute scam.

You plan a trip of a lifetime to Paris, purchase tickets to events in Paris and then Air France says, Hey we know we had a flight on the days you scheduled but not anymore? They took our seats and put us on another flight with separate seats not even together and said you can ask for a refund of the Exit row we took once you get to the airport. Terrible Customer service on the phone as well. The ** girl who works for them put us on hold like she had no idea how to find info out. Then just told us what we already knew and what we saw on the computer. Will Not Fly them again. As their ratings look already not many people like them. They don't seem to care as well.

They should be ashamed and embarrassed of this company. It has been 5 days and I still have not received my baggage yet. This is the worst airline carrier ever. I am filing a legal lawsuit against Air France and will be seeking compensation and damages for my lost luggage.

Worst Airline Experience ever. The actual flight was delayed but yet the check in deadline and boarding deadline was cut off sooner leaving more than 50 passengers stranded and poor communication. No customer service at all. My family and I were to resume work the following day but couldn’t and no accommodations were provided for this inconvenience caused by this company. Not mention how rude their customer service or flight attendants are. Worst is actually small word to use to describe this situation, catastrophic and deplorable are the right words.