Air France Reviews

After 6 almost hour long phone calls or waiting for someone to answer, I have still not been contacted regarding compensation. I even had the case escalated after the 5th phone call in which I was told it would be 2-3 days and they would contact me. It's been 16 days and I just got off the phone again and the girl stated all she can do is send a request to have this expedited again but that there is no way for me to speak to anyone or even get an email confirming that she sent another expedited request. Very convenient that the public cannot speak to anyone when they are being ignored. I will never fly on Air France again!!!! Stay away!!!!

This was not just about lost property. It was about dignity, accessibility, and rights. Forcing a disabled child to travel without her mobility support and denying basic assistance is inexcusable. Traveling with a child with disabilities is already challenging. Air France made it traumatic. I share this so other families know: Accessibility is not optional — it is a right.

2x out of the 3 long haul trips I’ve taken, one leg experienced a “service disruption” which caused me to be unceremoniously downgraded to Economy. Given the $$ I paid for that upgraded seat, that is a big deal. Yes, one can make a claim for a refund but don’t kid yourself. The “refunds” are not a logical mathematical difference of what you paid for your fare, but, some magical formula that the airlines use to compute the “unused portion“ of your ticket. In other words, for the inconvenience, you’d be lucky to get $200 back weeks later and even luckier if it were an actual cash refund,. I promise you, the fare difference between economy and business class is not $200. When these disruptions happen, they don’t give you an opportunity to change your flight to the next possible business class seat, they just shove you to the back of the bus. And leave you to figure it out.

This change is not only inconvenient, but could be the difference between paying for excess baggage fees, or not given the more restrictive baggage allowance in economy through no fault of your own. To add insult upon injury, because these are usually codeshare flights, depending on what airline you bought the ticket from and which one you are actually flying on, it’s not hard to imagine getting shunted between one airline or the other as neither is willing to take responsibility for what they just did to you. I find the AF Customer Service agents both at the call center of the United States and in the airport in Paris, not particularly helpful or customer friendly in these situations, which makes it even more frustrating. Having just experienced this one more time, Air France has lost my business to other airlines that I’m willing to consider. And it isn’t Delta.

Even when we finally had a doctor, they proceeded to push us from one galley to the other because we were in their way with their serving. When we were served our breakfast the lead attendant made a very sarcastic comment to me about there being no nuts in the breakfast and laughed. I immediately called in to log a complaint upon our return and didn’t hear anything for close to a month. Then I’ve had to go back-and-forth with them. They have never acknowledged the issue with the allergies. But told us we would get compensated for the delay, which we have yet to get. So months later, we still have resolution. We actually booked the flight through their partner Delta, and when we reached out to them, they pushed it back to Air France, even though we had booked through them. Their comment was that they would log a complaint, but I never got notice of that just the one that I had lodged. We will avoid them at all costs in the future..

To my surprise, I was placed on standby status despite holding a confirmed Business Class ticket. No explanation was provided at the time, and I was repeatedly told to wait without any reassurance or assistance. This caused me a great deal of unnecessary stress. I chose Business Class for peace of mind, priority check-in, and boarding—not to be treated as the last person allowed on the plane, after all Economy passengers had already boarded. It was even more frustrating to see empty seats in Business Class after all this. This experience felt like very poor planning and mismanagement. I would appreciate a clear explanation of why I was placed on standby and why I was denied the priority service I paid for.

Additionally, once onboard: No one was available to assist me as I boarded last. Most of the flight attendants were already serving other passengers. It would have been more appropriate for someone to help me settle in before beginning service. I waited to use a bathroom near my seat, but when I finally attempted to use it, I was told by a staff member to use the other one because the crew was on their break and eating. While I respect the crew’s need for rest, there should have been a sign indicating the washroom was unavailable to avoid confusion. No one asked for my breakfast preference or whether I would like to be woken up for meals. I woke up to find food had already been served and had to request a meal, which took over 30 minutes to arrive. I was only offered a drink once throughout the flight, and no follow-up was made to check on me.

Overall, the lack of communication, poor organization, and substandard in-flight service were completely inconsistent with what I expect from Air France, especially in Business Class. I left this experience feeling disappointed and, quite honestly, emotionally drained. I respectfully request that someone from your team contact me by phone or email to provide an explanation and appropriate follow-up. I believe Air France can do better, and I hope this feedback will help improve the experience for future passengers.

Coming from Naples to Miami. We arrive 3 hours early knowing the horrible experience with Air France and their delay flights. Upon checking in they ask for our grandmothers resident card. Her card was expired but yet they allowed her to travel to Italy with her Colombian passport on the first place. I call the embassy and they send me a document that states she can travel. They also gave me a number from JFK for them to contact them for approval.

Long story short, they would not accept the document, they would not call the JFK number for CBP and they would not even let me talk to a manager or supervisor. I send the kinds and husband home and stayed back in Italy stranded with my 68 years old grandmother. Spend another 5k in flights to go to the states. These people have 0 customer service and worse attitude towards clients. My grandmothers pressure raise due to all the stress and almost ended in a hospital. I was able to book another flight with another airline and go home.

I’m a frequent international traveller and also had my wife and two small children with me. We were travelling back to Scotland with my deceased father’s ashes. I’ve never experienced anything so hostile or aggressive at an airport. How do I make formal complaint to confirm this individual is held accountable and to ensure that no other traveller needing special assistance should endure this kind of abuse. It was absolutely shocking and was all within view of a CCTV camera.

Boarding was a total mess. Between priority boarding and Zone 1 there was a wait time of about 20 min. There was no AC in the Jetway (or inefficient AC) and the same useless employee was treating us like cattle. It took at least 2 hours to get some water once we took off. When the meal was served, we did not have a choice. And lastly, the flight attendants are acting more like "Safety Police" than "Customer Service"

To make matters worse, when I asked to speak with a manager — after being told that feedback is reviewed at that level — my request was ignored, and I received a generic final response shutting the case. This entire experience showed me that Air France is unwilling to accommodate or even engage seriously with customers facing exceptional situations. The lack of flexibility, compassion, and basic customer support has made me seriously question whether I will fly with them again. Airlines should care about more than just their policies — they should care about their passengers.

I thought Air France is a trustworthy airline, but they can't even manage their ticketing agents that make such mess with canceling purchased ticket the way they want. We were offered no compensation or apology for all the trouble they've caused. I am thinking to proceed with the legal procedures, if my relatives will have any health issues because of all the stress they've went through.

Secondly, as an ** passport we are not allowed to get any hotel or stay at Paris airport, however other non ** people got hotel stay for the night and me and my kid spent night on the airport chairs. Refer the attached sleeping stretcher given by Air France team at Paris. They were extremely rude and racist too. They did not talk to me and not even consider that I have kid with me. My claim ** was not responded even after 20 days.

When I reached out to customer service to raise my concerns, I was met with rude behavior and no resolution. They outright denied me any compensation for the inconvenience caused, even though I was eligible. The lack of empathy and professionalism displayed by their staff was appalling. I would not recommend Air France to anyone. Their biased approach, poor customer service, and refusal to take responsibility for their mistakes made this one of the worst travel experiences of my life.

When the flight was officially canceled, there was no information about next steps—no details about hotel arrangements, luggage handling, meal provisions, or when we could expect to board another flight. We were eventually put up at a Sheraton hotel, but we had to arrange our own transportation back to the airport, as no taxis were provided. Additionally, we never received any email confirming the rebooking of our flight for the following day. After reaching out to my travel agent, I learned that I had been rebooked, but the lack of communication from Air France made the entire experience very frustrating.

EU air passenger rights apply:

If your flight departs from the EU to a non-EU country operated by an EU or or a non-EU airline

Cancelled flight

Cancellation occurs when:

- The departure time of your flight is brought forward by more than 1 hour.

Air France has proved no feedback. They simply will not escalate the case or allow you to communicate with them. After almost a dozen phone calls to Customer Service, many attempts to use their online tools. Air France just does not care. They make no effort to deliver any feedback or communicate with us. MAK in Minnesota

If you have a problem recruiting good agents please give the contract out to someone that can do so. I have been frustrated the last three times l travelled to Cameroon by your agents to the point where l dread going to Cameroon. They played me around like a fool checking my bags in, one officially and one they took the money from me to put in their pockets. Their supervisor was of no help for l believe they are together in their game. I flew Air France to Cameroon February 2023 and November 2023. Sorry l waited too long to write this review. I have a reminder of the experience as l plan to travel again this December.

When I asked the flight attendant again after takeoff about changing my seat, she spoke in French to another attendant and a passenger near the bathroom, completely ignoring me. To make matters worse, the sick passenger's mother got up to dispose of the vomit bags, confirming she was seated next to me. They never came to sanitize the area or move me, leaving me in an unsanitary and uncomfortable situation for the entire 8.5-hour flight. As an educator traveling internationally for both business and leisure, I didn’t want to cause a scene, especially being a ** traveler in a situation where we often face unfair treatment. It’s disheartening to feel like I had no option but to endure this, knowing how things could escalate unjustly.

After the flight, I emailed Air France, and after weeks of waiting, they responded with an insulting $100 voucher that wasn’t even valid, and they never followed up with a call or proper discussion. I do not recommend flying with Air France. It’s disappointing to see Delta partnered with them, leaving me with little choice when traveling internationally. The lack of care, customer service, and disregard for basic human decency on this flight was appalling.

My neighbor’s serving tray was disgusting with a paper towel with bloody-looking stains stuck to it that had to be removed by a flight attendant before he could have his meal. Watching the process made me want to vomit. The passenger on the other side announced how bad her pasta meal was. I ordered the shrimps alternative which was also disgusting. Overcooked and did not taste fresh. The cream puff dessert was good, staff were good and apologized for the condition of the plane. One said that he would report to his manager about how bad it was. Air France is so inconsistent and mostly gross. The ** take pride in everything else. Why not their airline?!

Everyone had to enter a claim. Air France had no real time tracking system, and the claim did not update until a few hours before my bag arrived at the hotel late evening the following day after arrival. Nerve wracking.. In addition, they are very strict with the type of receipts/info they will accept for purchases due to delays (i.e. credit card receipts with detailed expense information isn't acceptable even though it has all the same information as store receipt). Customer Care has limitations on what they can offer so they will throw $100eu your way and portray it as a "gift". Air France has a reputation for lousy baggage handling management. I understand why. Too many other good options out there. Never again!!

This is just the most extreme example of their inefficiency, but I noticed others. It mostly just is annoying when you're one of the first in line to board but have to board close to last because of their lack of efficiency and coordination. We may as well have come late to the gate. Also a couple of the flights we were on didn't have any way to control the air.

On top of that my seat was changed at the boarding gate and was not explained why....This airline is horrible. I won't even give a star for how I was treated. In all my years of flying I was never sick but it was a very rotten thing that this airline treated me...How do they compensate people for how we are treated. I will never recommend anyone to take air france....

So after air France cancelled flights way too early and did not put enough flights on to clean the backlog I got off the island 1 week later... With my 2 year old daughter. As she is a baby and not a good traveller we paid extra for leg room and a window seat.. we did not get this. Also the original flight was a transfer in the Spain airport. The new flight was an airport change..... Air France response. Cancelled flights even though the airport was still open was because of ... Well they said it was the weather even though it didn't affect anyone else... Not getting my paid for seats... They could not do it but still can't refund me... Air port change... No comment.... Air France are worse than EasyJet.

My trip actually began in DC, I took a delta airlines flight to JFK and no problems until it was time to leave for Paris. I get to the gate and am asked for my Visa for Kenya. I informed the gate agent it was all over the news that visas were not required anymore. For 45 minutes I went back and forth showing how other passengers were able to travel prior to me with no problems, and how on previous flights with AF and even KLM I’ve traveled with no visa in the past. Nope still not able to board and when I even checked my bag location I found they already removed my luggage meaning they already selected me to not board. I had already paid for upgraded seats and had important business to get to in Nairobi.

I am told I need to leave the area and see ticketing, they say we can rebook you tomorrow, but if you denied me today wouldn’t it be the same tomorrow? Or was it another reason I couldn’t travel? I tell the lady send me to Tanzania, I have an active multi visa there so this doesn’t happen tomorrow. And I book a one way from there myself on Kenya Airways to Nairobi.

I call the complaint customer service line and all they do is keep saying it’s my fault, nobody at the airline took ownership. I arrived on a connecting flight 5 hour in advance I won't late. So I'm stuck in NY and had to get a hotel, my bags were somewhere in the airport and I was told they would be on the plane when I left the next morning it was confirmed. I track them and they never left NY. I get to Amsterdam and they say I have to file a complaint at my final destination. I eventually arrive in Tanzania and with no issues whatsoever board my flight to Kenya meaning this was all for nothing but a waste of my time money and resources.

When I arrive in Kenya I file my bag claim and they arrive 3 days late, damaged and destroyed. I was in Kenya a month so until I returned to the US I had to wait to address my concerns more vigorously. I attempted to dispute the seat upgrades I never received with no success. I attempted to recover my extra flight with Kenya airlines with no success. I also tried to recover the damaged costs for my bags and as of yesterday was told (even though Kenya airways is Skyteam) it had to be a KLM DELTA AF claim with made 0 sense. The report was received and you sent my bags on an AF flight the claim made no impact of my situation. So to date I was told you are welcome to fly on another AF flight and get your seat credit (after you buy another ticket and spend more money). I would rather change airlines and develop status and loyalty with another airline before I travel on another AF flight.

Now the above are 100% the fault of AF. I have no doubt in my mind they were oversold and are covering up this fact and involuntarily tried bumping my seat and are not taking ownership for this issue. So my message to anyone reading this, the above statements are factual. I had everything, was on time, the airline didn’t let me travel and as a result caused a lot of issues with my travel. I missed interviews, meetings and wasted money on travel and expenses extra. Have destroyed luggage, a credit supposedly that isn’t showing that will never get used (but if they are not at fault why do I have a credit). Be careful when booking with this specific airline. The way they handled me when they were responsible for the entire experience above could be you. I was fortunate to have major credit cards and able to buy tickets, hotels etc. Other people in recent times were stuck at airports at the airline's mercy.

I say avoid this airline since responsibility seems to be against its practice. They were unprofessional with how they treated me and offered no resolution but you can fly again with us. Why would you want to if you are treated this way! Please think before you book my friends. I see from other reviews I should have read before I tried to travel

Then on my return, there was a delay on my flight from India to Paris, so they unilaterally decided to route me through SINGAPORE which not only added 20 hours to my flight, but meant that I would miss my connecting flight home to Halifax. Again, not one word from Air France with an offer of assistance or even apology. Finally - today when I sought a claim to compensate for the hundreds of dollars lost AT THEIR EXPENSE - Air France denied any responsibility or compensation because of some obscure law that says my flight was not within the EU so they gave me the middle finger for all my discomfort. Be aware - Never fly Air France if you can avoid it. They don’t care at all for their customers and when they do completely disrupt their itineraries - they abandon you and any responsibility to help you. Utterly shameful.

Upon arrival in New Delhi, they discovered luggage has not arrived Delhi and is delayed. To add insult to injury, we were informed our luggage wouldn't arrive until Feb 5th, 2024. And upon its eventual arrival, my brother's suitcase (Ben Sherman - hard case] was mangled, a testament to your disregard for passenger belongings. This entire ordeal has been an unmitigated disaster, and I demand immediate action to rectify it. Your service must undergo a radical overhaul to prevent such catastrophic experiences from tarnishing the journeys of other passengers in the future.

Usually when you are forced to wait 12 hours because your airline cancels your flight, you are offered a minimum of 600 Euro compensation (this is even written on the Air France info site). But Air France refuses to compensate me, using the loophole of an obscure 2004 regulation that states that if the flight does not originate or end within the EU, they're off the hook.

Really? First of all, my cancelled flight 814 originated in Paris, which, last time I looked, is smack-dab in the middle of the EU. Secondly, since when does an international airline that flies all over the world, compensate only those who fly within the EU? The fact is: Air France has an obligation to treat all customers equally, and not give preferential treatment to customers who fly only within the EU. When I flew from Dublin to Vancouver last year, and the flight was delayed by 10 hours, Air Canada paid me compensation.

Air France might consider this: why would any Canadian citizen, or anyone living outside the EU, choose to fly with Air France if they knew that they'd be treated like second class citizens, excluded from compensation packages that other passengers receive? I’ve written to Air France numerous times and they either get my information wrong or don’t respond.

I would have went with another carrier if I would have known about Air France and their bag fees, they must be making lots of euros off of unsuspecting customers, not much a person can do once you are checking in and they start hitting you with all these fees, you want to get home with your personal belongings, if you refuse to pay, then you leave your belongings behind.

My ticket was around $980, plus additional fees to choose my own seat ($75). Having to pay to check my carryon out of France was an additional $75. This is highway robbery. If my luggage weight was an issue, it should have been brought up when I checked in for my flight, not sprung on me while I’m trying to leave the country. I think this is done intentionally in order to squeeze money out of unsuspecting customers.

The staff had us all fill out a complaint copy and just told me to call this 800 number. I asked where was the last place it was scanned. They didn't know. I got all of the "Well, it could be on the next flight," "Well, it's possible is still in customs" etc. I'm still waiting and I have not received a phone call. I don't know if someone took my bag or where it is. Now my only option is to fill out a complaint and try to remember everything that was in that bag and supply receipts, which I don't have for all of the items....and how do you put a value on something that was given to you? The suitcase itself was expensive and I no longer have that receipt. A horrible way to start the year. And Air France could care less at this point.

I will never fly with them again and I suggest you do not as well. If they are going to take possession of my bags before a flight you should have a more secure way of tracking my luggage and not just shrug your shoulders when you lose it. It's totally unprofessionally irresponsible and unacceptable. You do not deserve to get my money and I will use every social platform that I have to pass this on. You want me to delete this....find my luggage and I will retract it all and tell how you handled this situation in the right way.

Officials also couldn't process the fact that we bought the extra seat for one of the babies, and for some of the flights, refused to let us sit in the same row, even though we had contacted the airline in advance to ensure that we would be cleared to have that arrangement. Again, while Air France claims a 'partnership' with other airlines, in reality no one takes any responsibility or ownership for taking care of the customers. We also ended up having a 12 hr flight where we couldn't use the car seat at all, because we were in a different plane model where the bulkhead seat couldn't accommodate car seats. Again, no prior notice was given. I would avoid booking through Air France!

I called customer service to find out what was going on. The person I spoke to the first time I called told me that the flight from Paris to London wasn't allowing pets due to weather conditions which made no bloody sense. She suggested that I book a direct flight from DC to London. Unfortunately Air France doesn't have direct flights from DC to London. I called the second time to speak to someone else and that person told me that I would need to put my 10 lb dog in cargo because Air France doesn't allow pets in cabin. Bullcrap!!

I called the third time with my sister on the call as well and the representative told us that London had an embargo on pets!!!! He was rude and kept on cutting me off. The UK has no embargo on pets coming into the UK. **. And Air France is an approved airline carrier **. We asked to speak to a supervisor, but go figure there was no supervisor!! I am disgusted, stressed out, angry, and livid at the misinformation, the lies and the lack of proper training and lack of respect!!

Secondly, our seat selections for both our outbound and return flights that we made suddenly disappeared and my wife and I got separated to seats that were not together. We had booked our flights way earlier and there were lots of seat options at the time, but because they for whatever reason lost our seats, there were no good options left and my wife and I were stuck with choosing the only remaining option left for 2 seats together that were terrible, because all the seat selections had been taken now.

I had to go through multiple several hour long phone calls with customer service to 1) get on a new connecting flight (no longer direct) for our return flight home, and 2) sort out all the seat selections for all of these flights, now that we were no longer on direct flights. What's weird is that our connecting flight home is now on Delta Airlines for both legs, not Air France??? And they could not confirm me and my wife's seat selections to be next to each other for these flights, probably because they are on Delta Airlines rather than Air France???

To make complaints, the customer service phone line does not handle this as they only handle reservations. We filled out the online complaint form on June 22 and have yet to hear back, as our flight is in less than a month now. We called their customer service line multiple times again to follow up on our complaint case #, but was told each time that they cannot do anything to help. When we asked to speak to a supervisor/manager, or be transferred to ANYONE who could possibly help, they said there is no human we can speak to directly, nobody they could transfer me to, no email or phone number to directly contact, and that I would have to wait for an email response to our complaint form, which again we had already waited for more than 1.5 months.

In summary, this is our first time booking with Air France, and we have never experience such terrible non-existent customer service. This is not a single human you can speak to directly who can help with making things right. All you can do is submit an online complaint form into a black hole of cases that will never be addressed. I've tried multiple channels to reach ANYONE who can help, but each time I was told there is nobody who can help you, sir. Avoid Air France's archaic customer service system at all costs.

I called Air France customer service and a load names Lela’s said that she would start a complaint - she apologized and I told her too that these apologies are not helping as I am worried if he will get the wheelchair in Paris and Mumbai and I want a guarentee that it will happen. We asked to talk to a supervisor and she came back saying they are dealing with another issue and cannot come on the line and literally hung up on us. I called again and been on hold 2 hours now. Worst worst airline. Recommend nobody to travel by this airline. If I had an option to rate it Lee than it be, it would be an negative rating.

- Since I had 8kg more than their limit they asked to me to either pay $200 to check it in or remove excess weight.

- My inbound flight on Delta (DTW to BOM) via AMS had no weight issues for carry on baggage as they didn't even check.

- They served the first meal within (30) minutes but did NOT serve any alcohol. The Stewardess said they don't serve it because it's too early and not served with breakfast.

- Didn't want to pursue any further due to their rudeness.

In conclusion, avoid this airline if you can. Their codeshare partners Delta and KLM are far better. Perhaps the service was poor because they didn't like serving a plane full of Indians. Not sure but it's certainly disappointing that an airline treats it customers as a nuisance.

I later applied for a refund stating my claims and was only refunded 88.88 CAD. This made me feel ridiculed and less valued. At this point, I realized I was bullied, exploited and extorted. If you are reading this message, I’ll like you to boycott Air France because they have no interest in your customer satisfaction. Rather, Air France only cares about exploiting and extorting passengers.

We drove to the nearest city to take the damaged bag to a repair shop and obtain an estimate. The repair shop recommended that we replace the bag rather than repair it since he could not guarantee the repair. However, he said he would repair the bag for $130 if that was our preference. We submitted the repair estimate of $130 to Air France and they continued to insist that they would not reimburse us for the repair unless we submitted the purchase receipt for the bag. After many emails back and forth AF said that we needed to have the bag repaired and submit the paid invoice. We told them we did not want to repair the bag but put the $130 toward a new bag. They said they were going to close the case since we were not willing to repair the bag and did not have a purchase receipt for the bag.

For the items replaced because our bag was lost for seven days, AF denied the claim because they said we were home and they assume that we have everything we need at home. AF does not know our lifestyle or needs and we resent their making a false assumption and denying our claim of $321. We have spent more than 16 hours on the phone checking on the whereabout of our bags and later filing claims and writing emails trying to get reimbursement for some of the costs we have incurred due to their negligence.

We feel that their customer service is extremely poor and that they have no compassion for the stress and inconvenience they have caused us. We asked for information to escalate the case to a supervisor but the customer service assistant will not provide the information. We were business class customers and spent a lot of money for our tickets. AF is fighting us tooth and nail to avoid reimbursing us a measly $451 for our two claims. We will never fly AF again and recommend that you also avoid flying AF.

I called that following Tuesday to inquire about my luggage in which I was told it would be delivered to me on Monday. I was told that the luggage arrived at the airport on 3 separate occasions; all notifications different from what the online luggage tracker populated. Nonetheless, I called Customer service for the 4th time on Friday to explain that I was in need of my luggage because of my medication and work supplies, I was mistreated and denied the opportunity to notify a manager for Air France of my situation by a customer service rep by the name of “Luke”. He would also not give his employee ID number for me to use to reference who I spoke to so I can get the situation rectified. I live 2 hours from the airport and I am single Soldier who works full time.

I was satisfied with the flight. It is just the lack of customer service and attention given to this situation which heavily influences my choice to fly this airline again and also affects my confidence to recommend this airline to others. I am disappointed and still have not received my luggage. I am having to take time off my job to return to Munich to pick up my luggage myself since it’s clearly only something I am concerned about and not the airline. I do recommend not to take a last minute flight with this airline as there is a strong possibility they will lose your luggage and you may not have it for a significant amount of time. This has been a huge inconvenience for something that seems so simple to rectify.

Even if there is anything more the airline can do, “Luke’s” lack of customer service and active listening skills made the situation worse. The whole idea of customer service is to establish a positive rapport and he contradicts that initiative for Air France. Please retrain that service rep. Our correspondence took place around 1000 hour on Friday in Germany. I can be contacted offline for more details in regards to this incident if anyone at Air France cares to make this right

I paid my money in September and now I can't even get a flight I want with the voucher. How many hours I have to hold to get a representative of Expedia. Today I was trying to use my voucher to book my flight to KTM and back and Air France or KLM does not have any flight and can't help me. Expedia is the one to book my flight on Air France when I booked online on Expedia website. This is too much. Either refund my money or give me my ticket please.

I will no longer be relying on Air France for any of my travels. There is no excuse for this horrible service as at this point the Covid pandemic is nothing new and the airline can't blame the loss of my baggage for having an elevated number of travelers/passengers flying. It is now Tuesday evening in Paris and I'm leaving back to NY on Monday. I wonder if I will even have my suitcase by then. Don't waste your money on Air France.

I fly often with the SkyTeam members and cannot recall other flights with such as poor and rude service. I had ordered an Asian vegetarian meal which for some reason was not available, no word of apologizing but instead the hostess kept asking me to read the menu and to let her know what would be my choice in a sort of rushed way. During service the female captain approached the hostess which without even apologizing as she was about to hand out the dish to me, she started talking to the captain whilst, without looking at me, placed the dish on my table, the cutlery fell and they kept talking as if I was not an even there. Both showed rudeness and I could not believe experiencing that behavior.

As you know the business class of that Boeing is very cramped and the corridors are narrow, through the flight I cannot recall any of the staff on my side of the aircraft, letting me walk first when going to the toilette, instead, the hostess and some colleagues would just push walking trough me without looking or using any thankful words. Amazingly unpolite!

At Breakfast I was served a tray with eggs and sausage, the hostess knew I am vegetarian and that was enough for me to see the lack of customer care, attention to the passenger. The hostess was not easy to approach during the 14 hrs flight and in fact, I was very much left alone and not offered anything between dinner and Bfast.

I should fly AF to BKK in 2 months with 3 other friends but I have decided to cancel the 4 tickets in exchange for a KLM flight were I am sure, as I have experienced many times before, staff is professional, friendly, caring and approachable including their captains which take always the time to share a word with some passengers. Truly a different world when flying business.

After we booked our tickets, we added our ONE bag to the outbound flights, operated by Air France, but there was NO OPTION of adding luggage to the return flights operated by Etihad and KLM. We thought there was an error on the Air France website, but upon contact with their customer service, we received information there was indeed NO option of adding baggage to the return flights because the first leg was operated by Etihad. The ONLY option given to us by Air France was to approach the desk at Male airport and they will be able to add our baggage, no mention of the price whatsoever. Etihad informed us we should solve this with Air France since the booking was made through their website. We ended up with one added baggage to our outbound flights for an extra 40EUR and WITHOUT added baggage for the return flights to Amsterdam.

We were locked out of any option other than to wait to check in at Male airport. At the desk, we were shocked to find out they would charge us 30USD per kg of our baggage, since it was considered by Etihad as an excess baggage. That was our only 20kg bag we brought and checked in on our way to the Maldives. After a call to Air France customer service, the agent told us that the flight was a KLM marketed flight and EVEN THOUGH WE BOOKED THROUGH Air France website, we should call KLM. Of course, KLM number was out of service (it was Sunday). Chatting with their agent through their WhatsApp 24/7 service ended up being completely useless. So, without any prior information, we had no other option than to pay 600USD for our one check-in bag, on top of 2500EUR we paid for our tickets. The staff at Male airport even had a comment how it was not the first time this was happening with AirFrance/KLM bookings.

Basically, you can't add luggage on Air France website because the flight is operated by another company, and the other company can't add it because the tickets were purchase through AirFrance. It's more than absurd. Of course, we filed complaints with Air France and KLM after our trip. We filed two complaints - One to Air France and one to KLM, but Air France representatives never contacted us. After 3 emails with KLM, the customer service agent closed our file without any further explanation.

I guess when Flying Blue companies don't know how to solve an issue, they either don't reply or they refuse to go into any more details - utterly rude and unprofessional. No one could explain why there was NO information regarding the luggage booking difference during the booking process. They even said that a passenger should do the RESEARCH prior to booking, and that they place other companies' logos to advertise it's not their own flight, which is laughable. Because, there is NO WARNING that you are locked out of options for adding luggage for that part of the trip.

We realized the so-called partnership between THESE carriers only extends to selling tickets, as all of them declined any responsibility. Air France showed NO concern or willingness to change their current booking process - according to them everything is working as expected. We were offered NO compensation of any kind, not even a discount voucher as a gesture of goodwill.

It goes without saying that this whole ordeal caused us great amount of stress. We were left without any options. We were travelling with our toddler, so we couldn't leave our bag or risk missing our flight. The incompetence and indifference of ALL Flying Blue customer service staff, left the impression of a dying company who is continuously failing their customers. We will never book through Air France/KLM again and we will definitely not recommend these companies to anyone.

Shame on you AF. I will never take AF again and because of this I will not be purchasing KLM or Delta for international flight because I don’t want to end up on AF. They are the rudest people on earth. No integrity at all. If you can do that to an 82 yr old woman then you can do it to anyone. Please boycott Air France because when you get to Paris everything change and all of a sudden they can’t speak English again. Meanwhile they don’t behave like that in USA.

The lady who checked my mother in in California was really nice and assured me she will be taking care of. If this is taking care of then I don’t want to see it the other side. I never personally fly you after my experience 20 years ago and again 15 years ago when I paid extra for KLM and I ended up on your useless airline. I will not fly AF even for $1.

I was able to upgrade her after 2 hours on the phone, and had to take whatever ticket was available for me at short notice, that ended up being premium economy. We were told to speak with Air France in Munich upon our return to hopefully have me closer to her, as I need to check on her while flying. We are now sitting at Munich airport completely disgusted with their lack of caring or flexibility. At check in we asked to change my ticket and were told that we could not. The ticket they booked for me apparently could not be changed - a direct contradiction to what I was told on the phone. I was willing to pay for an upgrade, but was told that I could not, I would have to purchase a brand new ticket and lose all the money paid for the old one. Are you kidding me?!?!

I am traveling because of a family medical injury/ hospitalization and the fact that Air France is so rigid and inflexible is unacceptable. Additionally, my daughter's ticket allowed her to visit the lounge, and although I had premium and alerted the airline to our issue, they would not let me go in with her. We are now together (of course) at the gate, and my daughter is laying on the dirty floor with head and neck pain. We haven’t even gotten on the flight yet and the stress is sky high. It is UNBELIEVABLE that no one could make the changes necessary happen.

On a side note, I suffer from celiac disease and nowhere on check in is there a computerized option to chose a safe meal. The number Delta provides rings endlessly, and I could not get through. My assumption is that even if I did get a person on the phone, they would have told me I needed to contact Air France (a useless option). Air France shame on you! You’re inflexible and uncaring. In the future we will make a point to avoid your airline and advise others to do the same.

I called once again later in the day to ask if they could possibly call the baggage delivery people for an estimated time (I was having to stay home for work to wait for luggage they kept saying would arrive...), and the agent talking to me raised her voice as if speaking to a child and said, "You called earlier and were told your luggage is on a delivery truck, so don't call again." I wasn't told that, but also this was a really rude response to a calm and polite question. It was also evidently a lie because I'm currently still waiting for my luggage to arrive 4 days later and have no information or help on how long this will take or if I will get to see my bag again. This is the worst customer service I've ever had from an airline, and I've lost luggage before which was swiftly and professionally returned. Really, really disappointed and can't recommend Air France to anyone unfortunately.

The guy next to the rude customer service rep said, "Put them both in row 30." That is the last row on the Plane. She was in between me and another person. She is suppose to be in a aisle. She has her medical card on her persons all the time. There is Policy of theirs that they disregarded which states No Airlines are so suppose to Prohibit anyone that require special attention to move or change their seat. They did not follow policy or accommodate her needs. ACCAA states that. Why was our seats moved after our agent specifically paid additional Fees to sit in row 11 specifically. This has to stop. We've been humiliated by the entire experience. Why are laws in place if a airlines have no regards to follow policy.

Once we left the plane, I happened to look who was sitting in row 11. All I can say there was no need for them to change our seats. Period. Especially seeing her in a wheelchair. She has stents in both legs so think about her sitting in the last row 30 in a 3 seater in the middle with her legs cramped up for 5 hours. My days of sitting in the back of the bus are over. We had no idea row 30 E 30 F was the last row on that plane, but if it wasn't they still violated her rights for not accommodating her needs and providing the quality of care that any persons with disabilities should have that right to have. I am hoping for a proper resolution into this matter and a apology will not sit well when they exhibit the same behaviors on a daily with other people.

1) Air France delayed my flights and lost my luggage – which only showed up after 4 days. But wait, the worst part is this: They did not refund my basic clothing purchases AND delivered my luggage AT 2 AM! I am not joking. THE AIR FRANCE PERSON WOKE UP THE ENTIRE ** HOUSE AT 2 AM!

2) Then I thought it was better. So I have a flight today from Toulouse to Paris. Tried to check in online and add a luggage. I couldn't. So I called Air France. The lady told me that I can only add luggages up to 30h prior to my flight, but I can only do online check in within 30h of my flight!!! So basically they are forcing me to pay 40 Euros for my luggage whereas I could pay 15 Euros if I had checked in online. But I cannot check in online AND add a luggage at the same time. WTF?!

This is honestly the worse airlines I have ever flew with. Please choose any other airlines for your trip, as you will have better experience. Air France food is okay, but definitely do not tradeoff against the senseless policies.

On the way back, I traveled Bengaluru to NYC on 25th-Aug. Flight start at Bengaluru was delayed for 3.5 hours and the same delay added to the Paris-NYC flight. After landing at NYC, again a delay of an hour (waiting on the runway). This added to the luggage collection mess also. An entire afternoon was wasted due to this. I am sure to choose a different next time. Sateesh.

I am currently being prosecuted for a violent crime that I did not commit in France. My travel was canceled unjustly at the hands of Air France and I was told as an American in France I do not have any rights. I was forced to stay in a country against my will after being told I was placed on a do not fly list. I would like to shine a light on this situation, because Air France is denying paying out my damages incurred as a result of unjustly canceling my ticket. Airport surveillance and photos prove that the situation did not occur who way the customer service reported.

Arriving at gate five I was greeted by two uniform agents who suggested I talk to customer service to see if they can assist me. I walk up to customer service to introduce my customer concern. The uniformed customer service agent was not very responsive. She said my only option was to check the bag or not fly. At this point I placed my bag on the scale just to verify the weight and I was below the 12 kg because I removed my computer and a few other things from my carry on and placed them in my purse. She told me all my carry on items would be weighted so I was going to be automatically over and would have been stopped at the boarding gate. I asked her if she had any other solutions and she responded, "Check your bag or don’t fly."

I then asked for any other suggestions and she said go buy another piece of luggage to put my stuff in and check my current carry for 50 euros. I then shared that buying luggage and checking a bag was more than I wanted to spend. She then said that was my only choice. Then I asked her for a larger plastic bag and she said no. I then asked, "Why not?" And she said because she didn’t have one. I then asked if she could help me locate them or involve someone that knew where they were located she said no again. I then asked her if I could speak to someone else. She said no again and that she is the supervisor. Then she said she did not like my attitude and if I want to fly today then I better check the bag. I asked again for the plastic bag and someone else to talk to and she said no, but then backed up and said she will go get me a plastic bag.

At that point I said that is ok because I no longer wanted to interact with her and her lack of customer care. Another uniform customer service agent walked up and I asked her to help me. The first customer service agent said in response to me asking for help, "Don’t help her" in English and then talked to the other agent in French. After she was done I asked the agent again would she help me and she said no. I remembered this agent from when I got my boarding pass before leaving the airport for lunch. She was so kind to me even allowing me to use her cell phone charger while I waited on my Air France ticket to be straightened out.

So when I was declined positive customer care from both agents. I was told by the first agent I will not fly because she did not like my attitude. She said she is going to write me up. I then responded if you write me up I guess I will have to submit a write up as well. I asked for the names of both women and they both refused to give their names. I then said, "Well I will just take a picture of your name tags." After snapping the photo of the second agent’s name tag and I moved over to the first agent and snapped a photo of her tag she aggressively grabbed my phone out of my hands and I immediately asked her not to touch me or my phone and snatched my phone back. Another agent then reached into my purse and grabbed my boarding pass from my passport. I grabbed my purse and asked them to stop.

I felt attacked, violated, and bullied. My phone is my wallet and has extremely personal things in it. The agents attempted theft and assault of my personal items. I was isolated and not given an advocate no matter how many times I asked for security or a third party to help me. This took place on June 2. I was scheduled to be in Thailand until June 9th but my flight was canceled and my rights were violated.

The A320s are by far the most uncomfortable/cramped planes today. It has no entertainment system! AF uses them traveling within Europe and to the middle east. Sardines have more room between their neighbours in their small tin cans. You can barely close the toilet door if you choose to use it. The seat back trays can barely accommodate the small food tray the meal is served on. Flight attendants are not as friendly as they're made out to be. They seem stressed and remain serious even while attending to passengers. What does it cost to smile? Food is barely edible, essentially tasteless. Rolls served with meals are very cold. Certainly not the quality of the famous french bread. Yogurt is tasteless. AF goes out of its way to discomfort passengers on coach. I will never fly AF or to CDG again. Al **.

Soon after landing, I was told my bag was delayed and for sure will be delivered the very next day. The Case File: **. It came to my notice only after two days after I waited and then called them to know-my baggage was delivered to the wrong address ** when it actually has to be delivered at **. So sad and ridiculous to know the delivery guys leaving the bag out there at the wrong address and not even calling me for the confirmation or acknowledgement before they dropped! I called the customer service the same day to update the address again and asked them to send it to the correct one. I waited for another 24 hours and have started calling the customer service over 100 times but none could explain why my bag was not redirected to me.

Surprisingly on 18th, one of the customer agents have asked me to go & pick the bag myself from the wrong address and assured the bag is still lying there. I had to book a cab and go around in the night in search of the address at 10 PM in the cold and heavy snow, but could not find it. When checked with the residents, they witnessed to have seen a bag lying over the stairs for two days and seems that they called up the police over suspicious and police have checked it and kept the baggage the same place and left after which it has been put into a TRASH CAN the same day when nobody has come to claim.

The same night around 11’o clock I have gone to 3 police stations nearby to check the whereabouts of my baggage as I wanted it to be in my hand before I could board my return flight the next day on 19th Jan. I could get some information from Prince George's County police station knowing they were the one who went to check the bag and left it back there itself and they indeed helped me with the case reference number ** and asked me to check with airlines instead for compensation/accountability if the baggage is still missing.

I have survived on same dress for over 5 days with nothing to wear in cold and I had all my cards in the bag. I had to take the strain of going around to the wrong address and checking with them also to every police station myself. I am new to the country visiting for the very first time not really accustomed to the weather conditions which is freezing, but still considering the value of the bag I had to run around and do all the work which has to be done by Air France people for their negligence.

The poor accountability and ownership that was taken by Air France in my issue was pathetic and un-explainable in words. Having no cards, money, clothes and basic essentials I was left in nowhere situation in the new country. Fortunately I had kept a 1000$ in my handbag which came to my survival for the entire week else only God should have known what could have been happened to me lived without money. My life has turned out to be a nightmare in US with same clothes being worn over a week in minus degree freezing cold and till I come back to India and the negligence of Air France is ridiculous and not acceptable on any grounds.

On 19th Jan, while I had my return flight completing the trip with no baggage found yet, I was introduced to the Air France Manager, MS. Mercella and I have explained everything in detail and on behalf of the disastrous management of Air France, she has apologised and promised to compensate the complete loss with no further negotiations within 72 hours after which I submit a claim form. I have submitted the claim form right in-front of her the same day with a compensation of EUR 3540 (just the costs of electronics/clothes and other important valuables) and I had left the country and came back to India.

Today is February 16th, exactly a month and a day passed when I lost my baggage. After continuous mails and calls doing to Air France over a month on dates Jan 20, 28, 31 and Feb 12th, today I have received an email from a customer service representative called Ms. Nisha ** with email reference ** saying that the baggage was declared to be lost and now I would be compensated only EUR 600 when I actually have claimed for EUR 3540.

Here is the email below I have received. "We further write in reference to your e-mail dated 12 February 2019, wherein you shows your disappointment with our previous e-mail. I would like to reiterate for the trouble caused to on this occasion. Per your e-mail, I note that you faced lots of trouble and stress during this situation; I completely understand the situation you must have went through. I wish I can offer you the amount you are requesting for, however I am bound within the policy that we follow. Please allow me to inform you that in the absence of the receipts, we can reimburse passenger EUR 600 for the total loss of bag as a goodwill gesture prescribed by Montreal convention. Hence, if you wish to process your claim, please provide us the bank details, so that we can expedite your claim. Upon receiving a reply from you, we shall respond you at the earliest. Thank you."

Clearly, the list of items in the baggage were specified to them in the claim form and nobody in the world will carry all the receipts of the items/contents as you ask with zero etiquette. I have submitted the receipts of my hotel and food for that week I spent but I do not have any receipts for the clothes, valuables and electronic devices I had inside my bag. (Will a death certificate/passport of the deceased have a receipt, will my wallet/cards/money and important gov docs have the receipts? Moreover one of the costly electronic devices is a gift, how can I get the receipts?)

I did not acknowledge or accept to have that EUR 600 and Air France still argue on the same point of Montreal convention and they say they cannot do anything more than this in absence of receipts. I strongly demand a compensation for the all the expensive items and important documents that were lost and also for my time, strain, frustration, more than 100 calls to your customer service and mental agony and pain I went through during the course of the trip just because of your negligence. I fight against the injustice happening to me and I am requesting all my brothers, sisters, attorneys, professionals, frequent flyers and all travellers in situations like me to support my agony and protest.

I demand a response from Air France (somebody who is responsible having human empathy) to sought my issue at the earliest and I am not going to accept the money that you have extended it to me until I am given the full claim and justice is done to me. I WILL KEEP FIGHTING FOR MY RIGHTS AND INJUSTICE HAPPENED TO ME. Name; Dr. Joel **. National: Indian. Case file: **. Email Ref: ** Contact no: **. Email: **.

Since it is a relatively small airport, they were just opposite to the conveyor belt and as I went, they immediately identified and said that yes, your bag has not come. What a service, when you knew the bag will not/has not come, cannot you inform passenger, who has been waiting for more than 1.5 hours. I waited at the counter for another 30 minutes and, it was so hard to communicate, as I do not speak Russian then they wrote a complaint, manually (which is so hard to read) and did not give me my complaint number/file number.

I then I asked when the bag will come, they said we have no idea and will let you know by email/SMS or call (As I am writing this email which is on Feb 3rd, 2019 after coming to India, I have not received a single call/SMS/email). They did not offer me any financial assistance or even asked for it. By the time it was around 9 PM or so and the exchange counter was closing and I rushed. I was hardly any warm clothes and temperature outside was - 10 degree C.

On the complaint form there was a phone number (375 17 279 25 35), and they said you can call this number and they will assist you, as it is 24/7 number, so I called this number on reaching the hotel, which remained unanswered. Then the real thing started, I called my wife in Bangalore and she tried and then I tried all options till 1 AM so that I know the status but all in vain. Called manager at Bangalore, she gave air France number but nobody was taking the call, then called again and again with a great difficulty I could speak at 91 80... 110, he said, "Your complaint number has not been raised, we cannot help," so they give me France number +33141462555. I called number and it was all in French and call got over in 20 seconds.

I again called Indian number and he said he will comeback which he never did. Now, I am in Minsk for very important business deal and no clothes and material, gift items which I needed for my business meetings. Now, I again start calling India office next day Jan 23rd and I could speak to a manager and he also asked me complaint number. I told him the same thing, that I do not have. But he was very helpful and when I gave my tag number, he was the first one to give me my complaint number and as per his information and available on the tracking system, the bag was to arrive MSQ via AMS on flight B2 0868 at 16.30 hours on Jan 23rd During the day I called them so many times but they never called/SMS me about status of the bag. Eventually in such a harsh weather, I went to the airport and got to know that bag has not arrived and it is now sitting in AMS and may come tomorrow.

Now one more day, I again I called up AF number and talk to Jim. He says, now bag will come today on B2 868. Once again, I keep calling and with a great difficulty one can get the line but so hard to communicate because of language. I again go to airport on 24th January when temperature was -16 degree C. And finally I pick up my bag, they did not call or SMS for arrival of bag, as you can see my sign at the airport register at MSQ that I have signed. By the time I have made calls to India, France and local numbers so many times and my mobile bill is running into thousands of INR.

I was without bag for last 3 days in bitter cold. I just could not do anything, and my visit was a total waste- as I could not carry out my business. My ticket, hotel booking and most importantly work, I had few very urgent meetings with official there and deliver a talk. I had to cancel everything and it has resulted in huge business losses.

You can imagine through what I have gone through for no fault of mine or can say because of fault of airline. I remained so puzzled and felt so helpless. With my experience of international travel of last 30 years, I have never gone through such an experience. This was for the first time, I was put to such a huge inconvenience and tremendous mental stress, for which AF. And now when I am asking for all my claim, they are not ready to understand the situation. IS SOMEBODY FROM AIR FRANCE WILL ATTEND TO IT?

AF were not prepared to re-book us for alternative dates for April 2019 for the same time away and were thus obliged to pay a re-booking charge. The only alternatives were connecting flights via Amsterdam or Johannesburg both of which present problems with either unacceptably early times via Amsterdam thus wasting a full day, or having to collect luggage in Johannesburg, pass immigration and customs to connect to a Cape Town flight. We booked AF to get direct flights - not for connecting flights. We will not be flying AF again as they are just simply too unreliable and treat their customers with disrespect.

To further underline this awful experience worst was to follow. On the second leg of our journey a week later Paris to London my case did not arrive. I was horrified as I was flying to England to attend my daughter's wedding just two days later. The case contained important clothes but more crucially a very personal gift to my Daughter that I had planned for many years to give to her on her wedding day. I went immediately to the Air France desk where I was nonchalantly advised that my case was not loaded. I was very distressed and pleaded for help. I was assured to not worry and told my bag will be on the next flight to my hotel. It wasn't, in fact it was not delivered to me until the early hours of the 22nd August some seven days later. It caused us incredible inconvenience and stress having to spend our holiday time replacing the essentials we needed.

More horrible was the loss of not giving my daughter that special moment when I was to present her gift. It was a signed picture of Audrey Hepburn and Cary Grant and relates to a very personal story in her childhood. That moment we can never get back and I hold Air France fully responsible for taking that away from us. I was calling them daily throughout and most days I was lied to in being told my baggage was to be on a flight when it never was. The staff really did not seem to care. I suffer from hypertension and this whole experience only served to exasperate that condition. I have only flown with Air France twice and they messed up both times. On social media the airline is described as Air Chance… now I see why. Never again.

We have been lied too every day since arrival that the bags are coming the same day and never arrived. We have been in contact with the baggage department as well as the official Facebook page who told us to come to the airport on the day we were leaving and our baggage would be given to us easily. We rushed to the airport, and ran frantically to the other end of the airport only to be received by the most arrogant, rude and nasty staff we had ever encountered.

At first the woman that assisted us was so uninterested and rude and said that she could only locate one bag, (when on the tracking website as well as the Facebook page, it states clearly that both bags had been found). We asked for a manager as she stated she could not give us any bags. He was even more unhelpful (to say the least) and kept trying to send us off saying that our flight is boarding we must go - why did we chose Air France if we had an issue - he stated that the Air France official page information was 'mistaken' and 'nonsense' - he mentioned that our luggage was in the Paris airport but he could not give it to us. When we asked why could we not get our bags after all it is ours he said that it needed to go through security and whole lot of other 'channels' and carried on trying to chase us away and get us out of his hair.

Eventually we left as our flight was boarding and this is how we ended our honeymoon frustrated, very upset (me in tears all the way to South Africa) and disappointed to say the least. After we had left, the official Air France Facebook person said in a nutshell that I should've known that the bag would go through channels and it would not be so easy to obtain (they never mentioned anything about this before and spoke as if it would be given to us easily) and they cannot help with the way we were treated besides me lodging a complaint on the website.

By the manager saying that he can’t help us and why did we decide to travel on Air France was appalling. Everyone in this airline passes the buck to the next and cannot give any answers as to why we were told to come fetch the luggage and then refused! What surprised us most was he was rude, arrogant and was very nasty to me especially being a woman, this is how Air France treats their passengers. Air France has humiliated us. Making passengers run around for baggage, telling them they can collect their belongings, and then refusing to give it to them when they get there!

This experience has ruined our honeymoon and literally made my husband more sick and me in tears every day that we spent in Paris. We could not do half the things we wanted to do as we had nothing. The time we should've spent together we spent shopping for unnecessary items and spending unnecessary money. It has been a week, we are back in South Africa and still no luggage, no communication and no relief. Not only is their service horrid, their flight was terrible (bumping, sudden turns, bad landing and ran out of food when the plane was not even full!) Whoever is thinking of using this airline, think again.

On our way home our Air France flight was over 2 hours late leaving Paris. If an explanation was given, I couldn’t understand it. We missed our connecting flight and we were given no assistance from AF. Our connecting flight was on Delta and by the time we landed the counter was closed. I knew that a JetBlue had a late flight which we were able to get on. When our plane landed at JFK, we sat waiting for a plane to leave the gate. We waited over 30 minutes to reach the gate. No apologies were given. I asked again about our connecting flight and again no one could help us. They just didn’t care. I spent over 90 minutes on the phone with Air France today. Most of the time was spent on hold. I will never travel on Air France again. It was the worst travel experience I have ever had.

Updated on 07/25/2018: I have contacted Air France and I am still waiting for a response regarding reimbursement for the Jet Blue flight. The Air France customer service rep was very helpful and she said she would do her best to help me. I wish I could say the same for the flight attendants. If Air France and Delta are partners they should be able to communicate with each other. The whole trip was a disaster from the beginning. Our original flight was cancelled, a rude ticket agent who was unhappy about trying to get us on another flight, lost luggage, rude Air France agents in the baggage claim counter in Paris, mixed messages about when our bags would be delivered and a delayed flight and no help with our connecting flight. Air France has a lot of training to do in regards to customer service. We were also told since we missed our flight, we would have to pay for a hotel at our own expense.

The second person told me to wait 21 days to get an email/call with the search results from AF. The third person told me to wait 60 days to receive an email/call. The fourth person told me that the case had been sent to a Russian office and that they would contact us soon. After waiting for 2 more weeks I called again and the fifth person told me that the previous info about Russian office he doesn't know if it is true or not and that we now have to wait for 90 days.

AF - is this even REAL???? How do you train your staff???? Why no one can tell me an honest answer on the whole procedure regarding the lost bag??? My sister-in-law is 15 and it was her first trip to Canada. She is still upset about the lost items and we have to spend some much money to buy her new clothes. We also had so many gifts from our parents and relatives that we haven't seen for 5 years and everything is lost!!!! I am so disappointed with this miscommunication that I wrote a complaint on an official AF website. You know what - no one responded back to me!!!! By the way, we are still waiting for the first cheque for the NECESSITY PURCHASES - it's almost 2 months and it's somewhere we don't know where.

We rented a car, drove 10 Hours round trip from Germany, missed our Paid excursions with Viking Cruise, only to have an extremely RUDE encounter with the bags claims manager and were told we could NOT pick up our bags. We had to spend a couple of hours south of France just trying to find some underwear and toiletry and arrived back at the next port in Mannheim at 2:30 AM waiting outside in the pouring rain while our ship came to port. Remember we are in a foreign country trying to navigate where we are driving...that stress alone was exhausting. Not including the roaming charges to get to Paris with navigation on our phone. Missed our next early morning excursion trying to get some sleep.

The Entire Viking crew was involved in trying to get our bags. Multiple calls each day from staff members and us. Each told a totally different story and no accountability from Delta or Air France. Our bags flew back and forth from the States to Europe. Not one Rep could give us a straight answer. Our entire trip was spent dealing the Air France! We spent 8 DAYS without our luggage or any idea as to how or if they would be able to return it to us at our permanent address. This disaster destroyed our vacation! We were unable to go out and enjoy multiple ports.

When we did get off the ship, it was to find more essentials because of the constant mixed information from Air France!! After 9 days of 3 calls a day averaging 2 hours each our bags arrived back at our home airport. We only found them because we happen to go to the airport and ask them to look and see if they had them. Not One Person called us or reached out to us from Air France during these 9 days. The airline still had no idea where our bags were when they finally reached out to us on day 10 and we had to inform them of our bags were finally home. We expect full reimbursement for items we had to purchase but mostly we expect full reimbursement from Air France for airfare and the full trip. The lack of accountability and incompetence of the airline made each day a disaster!!

I had to request help from a purser in business class. He took the lighter away. The man continued to hang around and began walking past my seat giving me the middle finger. When we were in customs line in Atlanta, I spotted the same man holding the lighter in his hand. Not knowing whether this guy was connecting on another flight, or wanting to do harm on U.S soil, I notified a TSA worker.

My sister, being the calm and shy person she is respectfully appealed to the passenger's kindness and consideration about the situation but the passenger decided to be rude and disregarded the appeal. The passenger's male companion joined the interaction and upheld their mutual common stance refusing a slight adjustment of the seat as a compromise. Once the male companion passenger got involved in the original interaction between my sister and the opposing passenger, I immediately got involved as well and the interaction started to become a bit heated. Finally, a middle age male Air France flight attendant approached my seat and asked to know about the issue. I gave a brief explanation of what was happening and the fact that my sister legs are being crushed and we needed some sort of help given the resistance we've encountered from the passengers in front of us in trying to find a resolution compromise.

This flight attendant had the nerve to respond that the passengers "had the right" to recline their seats as they saw fit, as if as passengers of equal status, my sister and I were somewhat exempt of the same rights and optimal comfort we've been due when we've entered into a business transaction with Air France. The flight attendant's extremely odd approach to the already heated situation further escalated tensions. He also had the nerves to command me to be quiet! To top it all off, he decided to disregard my sister and I as the primary complainants and instead choosed to offer a class upgrade to the two passengers in front of us. I was shocked and in disbelief.

I spent the rest of the flight trying to find a logical, intelligent explanation about what my sister and I have just experienced and couldn't find any logical professional reasoning other than discriminatory bias based on the fact that we are ** and the opposing passengers of conflict were **. The rest of the flight was a torturous experience. The discomfort and anger etc was overwhelming however we've slowly found a way to retain composure. We finally requested to log-in a formal in-flight incident complaint which was answered by 2 flight crew supervisors I believe. The reason why I say "I believe" is because when I requested the names of these Air France in-flight crew members for the purpose of my report, they refused to provide their names. They equally refused to provide the name of the involved flight attendant.

The Air France supervisor crew eventually made a poor attempt to apologize with an obvious absence of sincerity and compassion. It's been almost 3 weeks since we've opened the referenced service case and have yet to get a single follow up from their customer care department. We are due to fly back in 2 weeks with Air France. My wish at this point would be to cancel the return leg of my trip with Air France, obtain a full refund and rebook our return flight to the State with a different airline. A very disgusting experience with what was once an internationally renowned airline! Never again! Ps: I forgot to mention also that I was served a mini wine bottle with a broken seal which clearly indicates a recycling and rebottling of unfinished previously served wine... Terrible!

Also I sent many mails, made many calls, send messages on website and visited Air France office in Casablanca airport, ticket office in Casablanca 4 times, Air France office 2 times in Istanbul as well. It is an endless loop because call center directs me to ticket office, tickets office directs to website, website advises to call the call center. My last visit to ticket office in Casablanca was on 30 and 31 October. They told me that they have no idea why this is happening, after my struggle for 1 hour. I have even been accused with lying at Air France check in desk in Boston as well, which was not acceptable. Finally I lost so much money for my flight tickets, salary cuts from work in order to visit Air France office many times, made many phone calls, spend money and efforts.

So front of the cashier now I hand her my passport and after she went through the computer for about 2 min she said, "Your ticket was cancel and they refund the money." I ask why and when, she said she don't know, she said they receive a email saying I have to come at the airport to buy a ticket in person and she give me a piece of paper with the number of Air France to call. I swear I wait on the line for 45 min and miss my flight of course. I even talk to my bank by the time I was waiting and the bank said they didn't receive any refund from them and was even able to go through my account to see the amount is still pending there and the cashier was so unpleasant and so rude until I spoke to one of the supervisor. So finally someone answer me over the phone and told me "ANY FLIGHT TO AFRICA, YOU CAN'T DO THE BOOKING ONLINE LESS THAN 72 HOURS BEFORE YOUR FLIGHT. It must be done before or only at the airport."

My question is why when I start my booking Air France didn't give me any red flag or warning, just let me do it and cancel my flight and my money is now pending and doesn't have enough to cover another airplane ticket at the airport. I just have to come back home and cry feeling like a loser because wasn't be able to go on my father grave. Air France said the money will be available in couple day in my account. I was punish because I am from Africa, so they need 72 hours to make sure it wasn't a stolen credit card, I am so discuss.

And tonight I find out that is when they allow me to do the booking around 10.30 pm and send me the confirmation yesterday around 10.45 pm and at 3 am a email from payment control send me a email to said they cancel my ticket. I mean what is going or why Air France set this rule from us African people. By the meantime I am here crying my Dad from the distance, really sad.

My flight that day was at 730 am, I left the airport at 7pm, that how long this cancellation took. When I finally arrived in Houston, August 18th, my luggage did not. I was told it would be arriving in Houston on Sunday 7-20-17at 240 pm, so I stayed in a hotel two nights to wait, as home is Austin, Texas. It did not arrive, and to date (Sept 3, 2017), has not arrived. I have been told the bag is in Paris, then the bag is in Amsterdam, then the bag is in Houston, then we do not know, then it is coming on the next flight from Paris. No one at the Air France baggage customer service can give a knowledgeable answer nor can they take the time to investigate. We will no longer book Air France.

Even though the local authority at Charles de Gaulle airport is responsible for providing the wheelchair service, I went to Air France customer service location to request it. The first time, the customer service person told me that we have to wait 20 minutes (no problem), so after 30 minutes I went back to ask for the wheelchair, and another representative requested it again. It was requested twice, but it seems your representatives never requested it at all. How is possible that we had to wait more than one hour and a half and nothing happens? So, after one hour waiting for a wheelchair for the second time that never arrived, we left to the gate walking very slowly.

If Air France, according to the European Regulation from July of 2008, in reference to assisting people with disabilities would have taken this regulation seriously from the first time that I called to the several times requested in person, we should have never had this issue. Why did we never have any issues with other companies and other countries in providing services to people with disabilities? There are so many other bad reviews about the lack of services that Air France is doing to the customers that I feel this case, my case, is not going to change anything within Air France. Please, think about this particular issue, and do something to correct it instead of just apologizing.

I’m sorry that Air France is not trying harder to provide a better service to their customers like all other companies do, and to say that “we do our utmost to satisfy our clients at all times, whenever this is possible” it is an overstatement. We will never use this company again!!

Apparently your colleagues inside the plane were also not given any information and did not know what to tell us during these two terrible hours! The internal air conditioning was not functioning at all, causing considerable discomfort to all, including causing a few of us to suffer heatstroke, which I personally witnessed at the service cabin 6 rows in front of my seat (15K)!

When we were told to disembark we were not given any vouchers for food nor accommodation and were basically left to our own devices. My partner and I spent the next three hours in the arrivals lobby at Terminal 1 searching online for accommodation through the various hotel search engines, unfortunately to no avail. We were looking at the dim, grim prospect of spending the night at Terminal 1 in JFK airport!

As we would assume that JFK is a major hub for Air France, we would also assume that they would have all sorts of tried and true contingency plans for such situations as the one we suffered through two nights ago. We were unfortunately proved very wrong! I have never experienced this type of treatment from a major professional airline before and was amazed that Air France was so negligent to paying customers!

First I missed my flight to Guangzhou and then another on to Bangkok (3rd flight was an internal flight from Bangkok to Udon Thani). As the trip was a honeymoon visit following my earlier marriage in November I was looking forward to seeing my wife and 3 year old daughter. Air France offered me a direct flight to Bangkok after 23 hours in Paris. I felt relieved and just so glad to be going at last. I arrived in Bangkok feeling very tired and spent an extra night in a hotel taking another flight the next day to Udon Thani to see my family at further cost to myself. This was only the start of my problems. Air France should have apparently issued me with replacement e-tickets. They never mentioned this or warned me of any potential problems.

When I tried to board my return flight at Bangkok I was refused boarding by China Southern airlines. They said that because I had not taken the inbound journey on my e-ticket, then I could not take the return journey. They told me to contact Air France. I was totally stranded with Air France refusing to help in any way at all. China Southern blamed Air France, Air France blamed China Southern. Fly Sharp the ticketing agents were useless and point blank refused to help. I was stranded for 32 hours trying to persuade anyone to assist. My phone calls and protests to office staff and ticketing staff were all dismissed without any offers of assistance.

I spent 152 pounds on internet and mobile calls. I returned to Bangkok City and booked a hotel for the night. I had to book and pay for a flight home with Finn Air. My total expenses were 669 pounds UK. A ruined holiday, a real taste of what to expect when things go wrong and you choose the wrong airline/travel agent. BE WARNED. They simply have NO customer care, just arrogance and a totally couldn't care less attitude.

Fortunately the lady in front of me did not attempt to recline her seat. Part of my party were seated next to her and when I told them that she never reclined her seat, and if she had tried it would have not moved one inch for my legs were physically wedged in against her seat, they sadly reported that she was a heavy set older women and that when she put the tray down to receive the service she could not get it down because there was not enough room between her body and the seat in front of her. Never Air France.

They are very good with serving these mini bottles of wine throughout the meal service, plus in the back they will gladly give you more drinks. Also they offer Ice Cream. All of our flights have been on time and our bags made it. What more can I ask for? The flight attendants airport staff have been very friendly and if you try to speak in French you get better service. Domestic flights on Air France are also good and even a chocolate croissant and coffee are most welcome. Did I say Air France serves some of the best coffee of any airline strong and damn good. You get a menu with two hot choices equally good so if one is not available you can get the other one plus a la carte meals, and special meals.

You either adapt to the culture or fly another airline. We were never treated rudely and in fact the Flight Attendant gave me extra bottles of the Pear Liqueur to have during the night and I slept really well. Plus prices are so reasonable. I got a flight for $1092 via Delta on the nonstop Air France flight while Delta one stop flights were pricing out at $1100-$1200. I would pay a bit more to fly on Air France.

My wife called Air France (US) on the 29th of November, 2016 at 1:31 PM Eastern Time, informing Air France that I would not be able to make the first leg of my journey (departing on December 7th, 2016 from Boston to Mumbai). She was promised by the Air France representative that I would be able to fly back with her and would also given a voucher for my missed first leg. She called back on December 2, 2016 at 10:55 AM to confirm if the information that she received was correct which Air France did confirm.

On December 27, 2016, I tried to web check-in and was unable to do so. I called the local Air France on Mumbai and was told that either the Air France website didn't have a provision to enter the US visa that I had (it only had resident permit #, re-entry ID #?) or there might be a technical difficulty with the website. I was asked to try again or check-in at the counter directly. Following her advice, I went to the counter, as I wasn't able to web check-in. Owing to a general lack of organization at the Air France counter my wife and I stood in the queue for over an hour, I finally reached the counter with two hours to spare (12:10 AM). Much to my chagrin, the agent at the counter told me that she wasn't able to check me in as the first leg of my flight was still open. Upon conferring with another agent and them calling Air France support I was informed, by her, that I wouldn't be allowed to fly.

I called Air France support (US) and they confirmed what the agent at the counter told me. Additionally, the Air France agent told me that I would have to call my travel agent (I had one and a half hours to catch the flight) and that Air France had no control over the ticket. Firstly, I was flying 'Air France' not cheapoair.com. Secondly, why wasn't I told about this earlier, ie the four conversations I had with Air France? While I asked the agent to confirm that the information provided by Air France to my wife was a mistake on Air France's part, he seemed non-committal much like every Air France interaction post the debacle. He gave me an option of paying $284/$287 in order to rebook my ticket. However, the reservation counter at the Mumbai (outside the airport) opened only at 9 AM and there was nothing much that could be done.

During this time the agent on the phone promptly hung up. I again called Air France support (US) and was greeted by another agent and was given the same information. I asked her to pull up the information on my wife's call to Air France but she said she couldn't and that nothing much could be done. By this time my wife was off-boarded her flight/her check-in was canceled. As per Air France's advice (latter advice) I called my travel agent and they first told me that Air France had control of the ticket and could change statuses as they pleased. However, they were kind enough to consider my case and negotiated with Air France on my behalf.

My wife and I were finally booked through Delta Airlines for a cost of $689.67 for my wife's ticket and $292.12 for my ticket. These charges included an Air France penalty, a penalty we incurred because of Air France's misinformation. Apart from this, I was on a call with my travel agent for one hour and forty four minutes. This was on roaming at a $1.76 per minute charge, which totaled to $183.04.

In short, owing to Air France's misinformation, my wife and I missed our flights; we couldn't get here the day we intended to and we had to pay an additional $981.89 on the ticket and $183.04 on the phone call to my travel agent. I don't think we will ever travel Air France again simply to avoid the feeling of frustration of having no control of our travel. There was a lack of professionally and information on Air France's part. There is clearly a difference in service between Air France and the other airlines that we've travelled by. I do hope that you take this matter seriously and refund the amount that we have spent simply due to Air France's inability to provide us with the right information. I am also posting this on social media."

The lady that is assigned to my case has a very bad attitude. She doesn't know how to do her work due to her messages is over booked on her machine for two weeks. She opens someone's else's file and tells me that it's under my name. SOMEONE PLEASE EXPLAIN THAT. REALLY IT'S SO TRANSPARENT THAT SHE DOESN'T KNOW HOW TO OPEN FILES. Oh and tells me that she knows how to do her job and I should not tell her how to do her job. Also, her email doesn't work and "why did you sent the files on this email"... "Hmmm because you told me to send it to this email." Then she says "ok. Let's try to fax the information." I did to the 2 fax numbers she gave me.

To my surprise, she didn't receive it correctly and telling me that who "I see only one receipt page and it's in chicken hand writing." "Ok. But I have proof from the fax machine that you have received 18 pages. So where does the problem lay... You probably didn't see where the all pages are because you are so LAZY and don't want to see where are the files." And when I wanted to make sure she received the other pages, she tells me "please don't tell me how to do my job"... "Well I'm not. I'm asking if you found the other pages." And tells me "ma'am I don't appreciate your tone. Please you need to hang up and call me later." "I'm asking a very simple question. Do you have the other pages or do you need me to send it again??? I had a tone through my voice because you are not understanding me and you just want to hang up so that you can just get me off your back. Well lady you're not going to get rid of me this easy."

And to top it off she hangs up on me and puts me on hold with music. And dot on the street can do your job better than you. Her name is SALANDRA **. Her phone number is **. AIR FRANCE IDS THE MOST WORST AIRLINES EVER KNOWN. VERY BAD SERVICE ON THE AIR AND ON GROUNDS. Will never recommended it or go on it ever again.

We all bought our air tickets from Air France, four tickets for four passengers. Prior to purchasing the tickets, we called Air France to enquire if I could travel on an expired Nigerian passport as I have indefinite right to remain in the UK visa on it. Air France customer advisor person we spoke with said, "SURE YOU COULD." He went on and added that no one can stop me from travelling to my home country even if I was holding an expired passport. My intention was to renew the passport in country to avoid the stress Nigeria High Commission in London put people through. On arrival at Birmingham Airport on 15 December to board our flights Air France staff at the airport refused me boarding. We were astonished over their decision. My terminally ill son even told them that he is terminally ill and I am his carer yet the staff bluntly refused me boarding.

However, they later looked at my ticket and informed me that the ticket was fully refundable that I should contact my travel agent and tell him to contact Air France trade department to process the refund. The advisor added that when speaking with the travel agent I shouldn't take 'no' for an answer if they ever say that the ticket is non-refundable as though she could foresee what I am now experiencing.

I went home from the Airport sad, or should I say depressed as it is every mother’s wish to see their daughter being given away in marriage by their dad. I quickly contacted Air France customer service on the phone in respect of the refund and they confirmed the same thing I was told at the airport that I should contact the travel agent Hyper Air Travel to process the refund. I contacted Hyper Air Travel, one of the staff at their office called Joe was so rude to me on the phone, without even contacting Air France he concluded that the ticket was non-refundable, adding that Air France does not issue a refund in cases like this. I phone Air France again, they told me that there was a refund on the ticket but I could not process it on my own as the ticket was bought by a travel agent.

Since 15 December I have been chasing Air France and Hyper airline to refund my £1150 ticket fee so I could purchase another ticket as well as obtain an Emergence Travel Certificate to see if I could make it in time for my daughter’s wedding. AIR FRANCE HAS RUINED MY CHRISTMAS AND MY AIM OF BEING PRESENT AT MY DAUGHTER'S WEDDING.

During boarding, I was selected for the third time for secondary screening. I asked very politely why I was repeatedly selected. This prompted the gate agents to harass me further. Specifically, they confiscated my passport and my green card. I was later told that Euro authorities have no right to lay claim to my green card. I was then intimidated by gate agents to not be let on this flight. One person told me I could go. When I asked where my passport was, I was thrown someone else's passport. And then screamed at 'do not touch it'. After I finally located my passport and green card, I was told I could go. Another gate agent rushed at me and said I was unfit to fly b/c I was so agitated. I threatened to call the Turkish embassy and reiterated that I have every right to return to the US where I am a lawful permanent resident. They backed off.

My documents (passport and green card) traveled from hand to hand between gate agents and they intimidated me indicating that if I insisted upon boarding the plane, they had the power to stop me from leaving Paris. They also conversed among themselves, one of them saying 'let's let her go' and the other one disagreeing. Finally one of them threw my documents at me, which I had to pick up from the floor. Then, while I was boarding the plane finally, they rushed after me again barring my way, stating that I had used a sarcastic tone with them in 'thanking them' and again trying to snatch my passport back from me.

After I boarded, one of the flight attendants came to me and said that she thought I was unfit to fly b/c I was so upset. I held firm and said I was going to call my lawyer before they shut up. After I landed in the US, I called Air France and realized there is no accountability because the staff are third party agents. I used to regularly fly with Sky Blue - never again. I have to dish out an extra grand to fly Turkish from henceforth.

This is unacceptable treatment. It is clear profiling based on country of origin and possibly based on assumed religion. Second, the gate personnel have absolute zero authority to confiscate either my passport or green card. Third, they were unprofessional in leaving the desk unattended while other passengers in line had to wait just so they could come after me. It was clearly personal. Furthermore, this is the third time in a row transiting through Paris. I've already reported the incident to Paris CDG security and to Air France.

I even called the customer service and the agent was telling me that since I did it myself online am suppose to know that I will need the visa before I can switch airports and was asking me to pay $523 after He waived $300 from the route change fee that I would have supposedly pay. I was utterly disappointed that adequate information is not provided at their website and the customer service agent said if I had gone to meet an agent, he/she would have told me what I needed. I have decided not to deal with such airline again and make do with the ones that tells you how and what you need even if you had to do it online yourself and not blame you for using your personal computer in the 21st Century.

I have arrived at my final destination safely and with glad in my heart. But I can't just let this slip just like that without saying a word. It was my first experience with the airline and certainly my last. You all should be careful. They will make you choose such connecting flight and after you done paying they will tell you to pay to reroute you since you don't have a valid visa. I wasn't the only victim. We were like two and we were made to pay extra to get on the next day KLM flight. Y'all just be careful when selecting your tickets. PEACE.

So I called the support team, which could be reached "on 0207 660 0337, option 5, then option 5 again". When I called, there was no option 5, and of course, no "option 5 again" on the automatic answering machine. So I just pressed any number that allowed me to talk to any of the support team members. After 8 phone calls and 5 minutes waiting on the line, I finally talked to a staff, who basically said that it was impossible to get a refund, given on the website, it said in the Fare Conditions bit that "refund before the trip has started: allowed at no extra charge", which was right in front of my eyes when we were talking. I was speechless and did not know what to do. So I sent them a complaint and haven't heard anything back from them since. This is definitively the worst customer service experience I've ever encountered.

Are you kidding me! I got these tickets 6 months ago and started my travel with the Web check in 36 hours ago. Was it a surprise to air France that I actually made it to Paris and was looking for my boarding passes. The ignorant agent was telling that it should be no problem to route me to Frankfurt then arrive my destination 3 am in the morning instead of 8 pm, adding 7 hours more at least to an already very long trip!! What a mess!!! Very bad service and horrible customer service. Scratch off air France from the books. Do not complain about bad financial status. You shouldn't be in business servicing customers!!

After they arrived in Paris, they barely had a few minutes to catch AF 0636, which they missed (naturally). Then they were put on a flight not to Houston but to Atlanta (USA)! After having paid for a single stop-over travel, Air France forced my old parents onto a never-ending 2 stopover travel, and this nightmare didn't end at Atlanta. They missed the 2nd connecting flight from Atlanta to Houston. Why? Because they had to go through immigration and the connection was too tight. They're old, they can't run. So what was supposed to be a 24-hour journey transformed into an above 30-hour nightmare. But this is not the end of the story. Their bags were lost at Paris and never made it to Houston. So after an additional delay, we finally received their luggage. Which was damaged of course! Delta (Air France partner) airlines paid for the damage, and for that we are thankful. But, you guessed it, this doesn't end here.

When they caught their return flight from the US (Houston) to Mumbai on June 1st, we were all very apprehensive about Air France's ability to take them and their luggage safely to the destination. We weren't wrong. Predictably, one of the flights (AF 0639 and AF 0218) were delayed but this time mercifully my parents were able to make it to Mumbai without having to undergo multiple stopovers. But guess what? Their bags have been misplaced yet again! With my mom's personal items worth well over 50,000 INR - lost with the luggage! Is this an airline company or a joke?

On a previous flight (which was 4 hours long) Air France had chosen to take a deportee back. From before the flight took off till landing this deportee was shouting, "Piiiiilooooot, pilooooooottt" for 4 hours. On another flight I had booked the seats, received my confirmation through email, waited till 1 day previous to check in (AF email reminded me to check in) then when I tried to check in I was told the booking was made but the financial transaction was not confirmed due to a staff error. Of course as this is AF, the staff member makes the error and I have to purchase a NEW ticket for an INCREASED fee.

The AF check in staff at Manchester are the rudest staff I have ever come across. You are consistently made to feel it is your fault the staff had to wake up at 6 a.m. to come to work, with their just out of bed hair look and eyes still half shut. However upon reading other reviews of the Air France circus it would appear there is an across the board training program to make these staff rude and arrogant. (The staff actually get worse in Paris.) On my last trip there was a film on the entertainment system. It was in French, with no subtitles. Less than 10% of the passengers were French speaking.

When all these mistakes happen, don't even bother calling customer service. After the regular chiming music which goes on for 5 minutes you are met 50% of the time with people who have little grasp of the English language, and whose sole mission is to palm you off or actually try and charge you extra for the inconvenience: "Oh we seemed to have not registered your transaction despite confirming we have done so. That's ok, if you pay 160 euros extra. You can book the same ticket you were supposed to go on, a week later."

Fortunately for me Austrian Air have opened a route for the same route I use twice a year for the last 8 years. Now I don't have to endure this circus act anymore. And it's half the price. What is shocking is how Air France have the audacity to blame striking workers for profit losses. Maybe it's because Air France is run by people who have absolutely no respect for the paying customer, have no sense of loyalty towards customers, and even at times give the impression they loathe their customers. To cap it off they send an email for you to rate their service? Unbelievable.

I tried several times to argue that my instrument is very fragile and I could get it with me in a soft case. The company denied any possibility and suggested buying an extra seat! I asked for a contact with Air France at the airport to check any other means. I did not carried my guitar and could not participate on a show. But, during the real check-in I was informed that would be no problem if I took my guitar and during the flight there was another passenger with a hard case guitar, condition that Air France classified as totally forbidden. Resuming, Air France information is not reliable, the Brazilian attendants are arrogant and doesn't know what is happening in real world.

After a period of time I learned that the flight number was changed and the flight left without me. There was no later flight. When I complained the lady said "we issued the announcement" and she walked away. I think that nobody would respond to an announcement like this. If it had my first name I would have responded even with the wrong flight number. It was clearly their mistake for using the wrong (new) flight number. I wrote multiple letters to Air France and they would do nothing to set things right.

We weren't offered any facility nor help and were stuck in a different country for hours. My parents were on two layovers and suffered a severe jetlag which affected their work and mental conditions. This is completely unacceptable and we need a compensation from your end, for creating such a havoc and disastrous situation for my family else legal approach will be taken. Details of the flight: AF0083 departing from SFO to BLR at 14:15 on 5th Nov.

After 5 hours waiting, we were rebooked onto another flight to Boston that Friday night and I eventually arrived 7 hours later than expected. My bags, however, did not make it to Boston with me. The worst part of my experience with Air France was their carelessness with my bags. I had a wedding to attend that Saturday night and I was informed my bags (which had nearly all of my belongings) would arrive the next morning in time for the wedding I would attend. They did not. I was then informed my bags would arrive later that night.

I explicitly asked Air France to hold the bags at Logan Airport so that I could simply pick them up from their kiosk before my flight out of Boston the next morning. For some reason, they did not follow my request and instead sent my bags to my hotel, unbeknownst to me. While I was at Logan Airport Sunday morning, ready to pick up my bags, I was informed that they were actually at the hotel I had just checked out of!

This carelessness caused me unnecessarily high levels of frustration, stress, and time spent on the phone. Overall, it took a total of 10 phone calls and 6 days until my bags finally reached me in my home in Seattle. I strongly encourage you to find alternative airlines to Air France. But if you must fly Air France, I hope you have a much better experience than I did. Good luck!

Waiting for the luggage and filing the complaint ate away two hours of our time. As the luggage contains important items we need in South Africa we booked at the Garden Court Stanton Hotel expecting the luggage to be delivered the following day (6/9/2015). Wrong, we are still waiting and today is the 8th. I have made a myriad of calls to (011) 9616842 and one to your offices in France 00 33 1 55 69 84 68 from my Mozambican number ** (at considerable roaming costs) in answer to an e-mail they sent. The latter call was useless as the person who attended the call (17:00 hours LT) could not access the file created at the Johannesburg airport. The online system to access the file ** is not updated properly, necessitating frequent calls to your service center.

Today I was advised that the lost luggage would arrive in flight AF 990 which is delayed and will only arrive in Johannesburg at 19:00 hours LT and that it would be delivered to the hotel tomorrow. I insisted that they do so today so that I can finish my business early in the morning and be on my way to Maputo sometime tomorrow morning. This episode has caused a lot of stress, delayed our business engagements, made us miss recovering the VAT in Paris and generated unforeseen additional accommodation and food expenses for which I wish to have reimbursement from Air France.

Our luggage clocked in at about 13 kg, which slightly surpassed the 12kg limit, and we were told rather abrasively that we needed to go back to counter number 2 to have them weighed by Air France, which we did. At the Air France counter, we were told that we either had to discard items or pay 75 euros to ship the suitcase. Since that is absurd for being only 2 pounds over, we painfully parted with some clothes and newly bought goodies. The Air France agent approved mine with 12.7 kg and my daughter’s with 12.5 kg. We then headed back to the gate and got back in line, our bags having been cleared and labeled with a tag. However, the same lady who sent us to counter number 2 flagged us down in line to reweigh our suitcases, despite having told her that Air France had cleared them.

She said that it was not her problem, and that they were still above 12 kg and that we needed to go back to counter number 2, which we did with increasing frustration (at this point our flight was going to start boarding in 15 minutes and we had not yet passed security). Air France sent us back to security saying that the excess was approved and so back to the line we went for the third time. The very same woman tracked us down in line and once again made us re-weigh our bags (yes this was getting very redundant). Another security officer was helping my daughter weigh her bag and told her she could go with 12.5 kg, but the woman overheard and stormed over telling her that she was going nowhere until it was under 12 kg! At this point, we were feeling incredibly aggravated over the situation, and very anxious about potentially missing our flight.

We had no idea what this woman’s problem was, especially since her colleagues were letting people next to us pass with over 13 kg! I completely lost my temper and exchanged some rather fiery verbal altercations with her. I told her that I refused to abide to her irrational demands and that I needed to talk to her superior or a police officer. She proceeded to alert a police officer who accepted to escort us to Air France (counter 2) and he handed the issue over to Air France staff. There were no less than 6 agents at the counter, and although they agreed that the situation was getting ridiculous, not one of them offered to go talk to the security woman to let her know that we were in fact cleared. We pleaded with them to end this ordeal and told them that we were going to miss our plane at this rate.

How did Air France respond to the situation? Well the woman who was la responsable simply asked me to go apologize to the security woman for being aggressive with her. Really? You want me to apologize to the woman who just made our lives hell for over an hour all because of 2 extra pounds? I don't think so. I am a 60 years old College Professor who is very passionate about traveling. I share my stories with hundreds of students each year, and I will not fail to enlighten them on the customer service I received throughout this infuriating ordeal. I will ask them to share it with their friends, their families, on Facebook, twitter, etc.

I’ll write a letter to our local newspaper, on the internet to inform people that customer service with Air France at CDG terminal 2 means that you, the customer, will be asked to apologize to a security worker who inexplicably decided to launch into a completely unmotivated power trip. Numerous people have voiced similar or worse concerns about the treatment they encountered with Air France and CDG airport. The ignorance of staff and inadequacy of service is very unsettling and disconcerting for a company of your size and standing. I will be sure to tell everyone I come across to avoid Air France at all costs.

One example being that when my mother, a women with four children, boarded the aircraft and struggled to lift her carry on above her head to place into the overhead compartment. My siblings were standing ahead of me so I was too far behind and could not make an attempt to help her. Meanwhile the male flight attendant stood right beside her just leaning against the seats, watching her. He was not occupied with any other work and did not offer assistance.

When my mother turned and politely asked him for help he scolded her saying that he did not have to help her. Now unless I am being completely ridiculous, the job of a flight attendant is to tend to your needs while on the aircraft and whether or not they are obligated to help you lift your baggage. It is only fit that a true man with the slightest understanding of civil manners would do the polite thing and help a women lift a bag, especially after she has asked him. Even past that, you have no right to rudely scold a women ever so harshly, or anyone else for that matter. With that scandalizing event, we started what was the beginning of a revolting experience.

Once we landed in Charles de Gaulle Airport we made way to the terminal of our connected flight to New York. As we approached the terminal we noticed that the gate had opened so as civilized people we got in line and awaited our turn to board the aircraft. After several minutes it was our turn to hand our boarding cards, yet as my mom reached her arm out, boarding cards in her hand, an airport staff member had the audacity to push her hand back, putting a French couple ahead of us.

In the moment that the event occurred I was too outraged to speak. When the couple boarded and it was our turn yet again we surprisingly got to hand our boarding cards without being rudely disregarded for a second time. After scanning our boarding cards the man informed us that ''surprisingly'' my mother and I were randomly selected to be thoroughly searched before boarding. Do take note that my mother and I both choose to express our beliefs in the way that we dress, and we both wear hijabs which are the Muslim head scarf. We weren't however, covering our faces nor dressed all black nor speaking a harsh foreign language.

I am an American born citizen, with Turkish ancestry, just as the rest of my family . I respect and value the protection of passengers and I understand security procedure however at the time I was not even an adult, but a minor at the age of 16 and I fail to see how I was the only child boarding the plane that had been selected for a random search. We patiently complied to the requests of the airport staff and they continued to try our patience. The women who searched through my carry on was incredibly harsh with my personal belongings and she practically tossed my laptop to me, rudely ordering me to turn it on.

Frustrated, I did as she asked and after going through it she continued to brutally handle it. After the flight, when I turned on my laptop it did not function properly as it started to process things slower and began to periodically freeze. It had no such problem before the flight. When the women began going through my purse she noticed my Kindle. For those of you who do not know, a Kindle is a reading device. After flipping it upside down and right side up a few times, she asked me to turn it on and I told her I could not. I explained that it had run out of charge and that the charger was not on me, but in my suitcase. That's when the airport staff started freaking out.

All of a sudden they all began whispering to one another and calling others in French. They repeatedly asked me to turn it on, when I had already explained to them multiple times that my device did not have charge. After several minutes, a women came up to us saying that she was from airport security and that for everyone's safety they needed to check what was in my reading device. Now, I had no problem with them looking in it, but if it doesnt have charge then that's their problem because they're the ones trying to go through it.

Since this is procedure and they do it frequently, they should be prepared for such situations. I do not know of any such rule that states all devices you carry must be on and fully charged at all times. I was extremely annoyed by the fact that they wanted me to solve the problem they created, as if I could magically make the kindle turn on without having any charge in it. They took my kindle and were gone for several more minutes while other staff members continuously spoke in French to one another, a language my family and I do not speak nor understand, while periodically glancing at us and no one bothered to inform us on what in the world was going on.

With mere minutes left for take off, a staff member returned with my device and said we could leave. They did not thank us for our time or for being cooperative, nor did anyone wish us a safe and happy flight. During our second flight we were yet again mistreated by flight attendants who were making it all too obvious that they didn't want to be serving us. One of them was so careless with my drink that he nearly spilled hot coffee on me and didn't even bother to apologize for the close call.

After this odious experience and the intolerable way we were treated, my family and I will never be traveling with Air France again, and we have made it our obligation to inform others of this disgrace so that they too can choose to travel with airlines that aim to please their customers and more importantly those who respect all people with no exceptions.

We arrived at the Paris airport slightly over two hours prior to departure. We immediately went to the Flybe agent to request our boarding tickets. We were instructed to instead see a desk agent with Air France. We went to Air France, requested to see a desk agent, and were told instead to attempt to receive our boarding passes from the self-service computers. We emphasized we were told to see a desk agent, but was once again directed to the self-service computers. We did as requested and after inputting all of our information received a card stating we needed to see a desk agent. At this time we waited in line for approximately 30 minutes, with only 3 people ahead of us. The desk agent printed our boarding passes and informed us we still needed to pay for our luggage to be placed on the plane.

As his computer/printer was not working he informed us he could not process the payment. He took us to another agent who printed the luggage tags, but she, too, was unable to process the payment. We were instructed to go to another Air France agent in a separate area. We did. This portion of our experience took quite a long time as the agent needed to call someone to verify information with Flybe and then told us the quoted price was incorrect and we actually needed to pay more money for each bag.

We paid the fee and then rushed to the passport/security area. We went through the passport line and security, arrived at our gate, and were informed it was too late to board. Please take note we had allotted ourselves plenty of time to check in and go through passport/security only to arrive at the gate once boarding was concluded - this was after being sent from one place to another by both Flybe and Air France agents.

If the error had been ours we would accept the situation that had occurred as well as the additional cost; HOWEVER, due to the inaccurate information provided by both Flybe and Air France, along with the slow service on behalf of the airline and its agents, that caused us to waste valuable time and resources, we firmly believe the fault here lies with both Flybe and Air France.

On the trip back from CDG TO MIA the Air France staff made it a point to skip all Americans and serve the French their meals first. Our flight attendant literally skipped our row served the one in front of us, went three rows back served all of them which were all French, worked her way back up to our row and then served the French person in our row first then served my husband and I last.

The staff at CDG were very rude going home. I've also noticed that airports are not consistent with luggage. On the way over I was not required to check or weigh my carry-on and my purse together. But returning I had to weigh both together and check my carry-on which nearly caused us to miss our flight home, thankfully it was delayed. I researched this months before our flight because this was our first time flying international and wanted to be prepared. None of this information was posted on their website. I expected the flight requirements to be consistent both ways but they are not. Because of this horrible experience, my husband and I have cancelled our next European trip and will not fly Air France or Delta again.

I was very disappointed and very tired. I had a long day from Cairo, woke up at 3 AM to catch the first flight to Paris and then that person next to me smelled so bad like he did not take a shower for a week at least, breathing hard, pushing my left arm which I did not have any room to put it, and next to me on my right was my friend (very tall) who also paid and took seat 14C and of course she could not change it because of her long legs. I suffered a lot, was not comfortable, could not sleep at all, squeezed in the middle. The hostess felt bad for me and she told me to write a complaint and also she took my name and email address.

I have been flying from LAX to Cairo for the last 33 years and never had this bad experience in my whole life. I was crying on the plane, did not know what to do, that person was opening the window every few minutes even when everybody was sleeping. I need to talk to someone, no one contacted me at all and it is almost two weeks now. I am very disappointed. I want a compensation for the last leg. I hope I get a response from anyone soon.

Dear Sir/Madam, I work in tourism industry, for the last 1 month I have bought 69 tickets for my customers from Istanbul to Los Angeles through Orbitz. I choosed Air France because I thought it is reliable company. Unfortunately I have changed my mind about Air France. Because of this inconvenience, I have stayed in a hotel near to airport, because of the stress I had terrible migraine attack. As a customer, I checked my trip. 1 day before the flight by calling Air France. What else am I supposed to do? I demand my hotel bill, cancellation fee and also I demand a comfortable trip to Istanbul on 15th July at 21:25 pm.

When I got to the airport in Toronto I was told that I had no assigned seats. After 1 hour and 40 minutes standing at the customer service counter, they found us two seats but charged me an additional amount. (I assume that the ticket price had increased by that amount because it was a last minute booking.) This charge came about because of something that the airline(s) did not properly do. If my seats had been assigned at the time my booking was confirmed, I would not be required to pay any additional fees.

Based on the above, I felt it only fair that we should be reimbursed for the additional charges. I contacted Air France customer service (?) with the facts (which they never disputed) and was denied the reimbursement or any explanation.

When we arrived home we filled out all the necessary forms, itemized our contents of our luggage, secured receipts for items in the lost baggage, provided receipts for each of our purchases and expenses due to the lost luggage. Fast forward 6 weeks. Today I was told by a Delta claims representative that my wife and I would be reimbursed "up to the Montreal Max" but they could/would not reimburse us for the cost of our purchases or the international calls we made trying to locate our luggage. The receipts we were able to provide for our lost clothing apparently exceeded the International maximum. (By the way did you know they reimburse far more on domestic flights than international flights... How does that make any sense.)

So they lost our luggage and our trip was disrupted with international calls to try to locate the luggage. Our planned daily routine disrupted by shopping trips to buy necessary clothes we didn't and don't want. Our tour of Paris was cut short when we were told we had to meet a delivery person for the one bag they did find. I've spent countless hours securing documentation and receipts to verify our loss and expense. I have made calls, written letters and filled out required forms to explain our situation and comply with airline rules.

Ultimately we don't get fully reimbursed for the items in the suitcase and we are told we will not get reimbursed at all for the expenditures we incurred solely due to the lost luggage. It is very frustrating when the airlines negligence not only significantly impacted a trip my wife and I had been looking forward to for a very long time but it is even more disturbing that we were told we will suffer financial damage from that airlines negligence.

It seems that without a lost luggage report (which unfortunately he did not have), AIR FRANCE might cancel from their system all his information, which is OUTRAGEOUS!!! I tried to make the report at the AIR FRANCE online and below is their response. "Thank you for your message which is registered under the reference **. Your request is currently under consideration. However, due to exceptional circumstances, we may not be able to answer you within our usual 10 day period. We would like to apologise for this extended response time and assure you that we are doing our utmost to reduce it. Thank you again for taking the time to contact us."