Air France Reviews

I am going through a very bad experience with Air France- missing baggage with essential supplies (medicine) more than a week. Tried contacting them through email and numerous calls. They are not answering calls nor to email. Very frustrating. Best of luck to future passengers.

Additionally, when I try to track my case online, my reference/tracking number does not appear in your system, making it impossible for me to follow the status of my lost baggage. This situation has caused significant stress and inconvenience, as my personal belongings are still missing, and no one has taken responsibility or provided assistance. Please treat this matter as urgent. I expect a prompt response and a concrete resolution.

The ABSOLUTE worst airline ever. They delayed our flight from the US by 4 hours, missed our connecting flight from Paris to Nairobi. Us, along with about 200+ travelers, waited in line to speak to Customer Service for over 5 hours. Finally, speaking with the Customer Service Rep, she proceeded to argue with us and was extremely rude, and was refusing to put us in a hotel for the night due to no other flights going out that day. She handed us a sheet of paper and said “Google a hotel and use Uber to get there. We can’t help find you a room.” She was escalating the situation vs trying to de-escalate it. She finally got her manager after several asks to speak to him. The manager got us a room after reviewing our flight and realized the delay was on the airline, not us. I will never ever be using this airline again and would never recommend this airline to anyone!

Air France managed to lose my bag (and several others) on a direct flight. At the airport, a representative assured us that we could scan a QR code, file a claim and get reimbursement for any expenses. “Easy,” he said. It took 4 days for my bag to be delivered. And today, after hundreds of hours spent calling and emailing, I’ve not seen a penny. They dragged their feet for weeks and months asking for more, different file types of the receipts. Air France has made up many different stories including ‘a manager will get back to you’ or ‘the supervisor will call you back’ or ‘there’s another form you need to fill out.’ It’s enough to make you wish you had never flown Air France. I will not fly Air France again.

A clear difference in service for flight from India vs flight to Canada from Paris. Me and my wife flew from Delhi to Paris on Dec 31st 2025 KL3606. We were sitting in the back left rows 40-45 JK. My wife asked if they had Diet Coke and the air hostess just repeated what she was saying instead of a yes/no. She came back later and said the drinks like coke/water… were self serve.

I travelled with Air France from Bangalore to Paris on 30 December 2025, and the experience was extremely disappointing and stressful. The flight was delayed, which caused me to miss my connecting flight. While delays can happen, the real problem began after the journey was completed. My checked baggage did not arrive at my final destination. I was assured multiple times by Air France staff that my baggage would be delivered the same day, but this never happened. Since then, I have been calling repeatedly and have received contradictory and irresponsible responses.

I am extremely frustrated with my recent experience at Air France and KLM. Everything and handling of the situation when something went wrong is nothing but frustrating. Despite providing all the necessary details, both Air France and KLM were unresponsive and could not offer a clear solution or timeline for recovery..

Will never fly Air France again. I had a flight from PTP Guadeloupe to Miami (3.5h flight) scheduled. I was staying in Miami one night to visit friends and had a separate flight to LAX the next day. The day before my flight to Miami, I received an email from Air France stating my PTP-MIA was cancelled with no option to rebook on a similar flight. When I called AF, customer service agent stated the only way to travel back to the US before Monday morning was to travel via Paris. I had to cancel my non-refundable hotel in Miami and flight to LAX and instead flew Air France PTP-CDG-LAX (22h flight).

I WILL NEVER FLY AF AGAIN. And will share my NEGATIVE experience on every social media platform, with everyone I know in the entertainment industry, social media travel influencers and every media publication I have access to. I booked a flight Oct 30, 2023 SAV to FCO. Two months later, I was no longer able to travel due to illness and I called to inform AF and they issued a $453.50 credit (the cost of the ticket) that could be used within a year. Due to medical reasons, I wasn't able to plan travel until Dec. 2024 and I called AF to use my credit towards a flight on their airline and was told I missed the cut-off by 1 day. While I understand it is my responsibility to keep track of the credit, never once did AF send a reminder email to inform me the expiration date was approaching. Every other company in the world sends multiple marketing reminders regularly, this is the first failure on the part of AF.

Rude staff. Disgusting food.. not edible.. cumin and carrots for breakfast! The bread is hard like stone. If you ask for something they say later and never come back! Attitude as well! No alcoholic beverages for international flight, just wine!

While flying from Dallas to Paris there was one flight attendant in particular who was extremely rude to my children. They asked if their food could be taken away while other trays were being cleared. She said “No” and gave a nasty look. Like I get it you’re busy but please be nicer. Then my children were laughing at something. She walked by and shushed them. They weren't even being loud, just laughing. Like common man.

Bad experience at Algerian airport. The crews at the check-in are very very rude. In the future, I am going to use another company better than Air France, you should put good people at the desk who can talk nicely with customers.

Air France has not refunded my fully refundable flight for over 5 months. I have called repeatedly and have been told everything is approved on their side and to wait - I will get the money when I get the money. 5 months later I am still waiting. This is unacceptable for Air France not to refund money it has acknowledged it owes me, that it has confirmed via email that it owes me. It is always it is with the refunds department, nothing more to do. Escalate it, "Sure. It's with the refunds department. Nothing more we can do...." Enough is enough. It's time I am refunded the nearly $3.3k I am owed!!!!

Air France canceled our flights from Amsterdam to Atlanta on August 20. We only found out after we landed in Amsterdam from Lisbon. They put us up in an airport hotel for the night and booked us for a flight to Paris, then Atlanta, the next day. We were given a voucher for a meal. Unfortunately, they had taken our carry-ons in Lisbon and made us check them, saying the flight was full and there wouldn't be room for the carry-ons. (Every other passenger boarding, I noted, had a carry-on!) Thus, when we were stranded in Amsterdam, we had no clean clothes or toiletries.

We love flying Air France but just can't trust them anymore. EVERY TIME we have booked in the past 3 years, we get that wonderful direct flight from Denver to Paris...and then they cancel it! EVERY TIME! In the past we could just add a day and get the direct flight back (they keep changing their days) but this time they just cancelled it with NO direct flight options, even though you read that a couple of weeks before we fly out they are adding the direct flight back into their schedule. Booked with British Airways instead via Heathrow to Amsterdam and it was $1000 cheaper per flight for Premium Economy. We loved the actual flying with you Air France, but I can't keep going through this stress of rebooking every time you cancel. It's a pity because you are a pleasure to fly...

My original flight booking was canceled without explanation or notification. I was not informed by email, phone, or any other channel. As a result, I was forced to purchase a last-minute replacement ticket--at significant additional cost--just to continue my journey. Worse still, your website claims to provide a claim form for refunds and compensation, yet your system does not function properly. I attempted several times to submit a request, only to be met with technical errors and non-functional forms. To date, I have not received a refund for the original canceled ticket, and I have had no support from your customer service team to resolve this issue. This experience has been frustrating, unprofessional, and extremely disappointing. I expected a higher standard from a major international airline like Air France. I am requesting the following:

One of the worst companies that I've used. They've lost my luggage, for more than 1wk I'm trying to find it out, now they found it, they will expedite in the country where I've travelled even if I've told them that I'm going back to my home country and doesn't have any sense to ship it here. There is no support, no phone number, no feedback. Worst company ever.

I am at LAX now 10/03/25. Purchased 2 premium economy tickets 2 weeks ago and was promised seating next to each other. Called a week ago. After being on hold for 45 minutes they verified that we would be seating next to each other. Now at the ticketing and boarding they say it is a fully booked flight and we can’t be seated next to each other. And very rudely. DL 8237 NEVER AGAIN. Mark K

I paid for seat upgrades on an international flight and they did not happen. I requested reimbursement. That did not happen either. I tried talking to the gate agents who referred me to the website. Website did nothing. Heading to BBB next.

Awful company. Worst airline I’ve ever experienced. They split up my family’s seats without notifying us or giving us a reason and then lost our bag. We can see its location with AirTag but no one will help or even seems to care. They continue to give us help to “local” Air France help lines that cycle back to the main line. We have prescription medicine in the bag but Air France does not care. It’s a terrible company.

Air France returned my luggage severely damaged from Paris, France to the US. To get compensation for the damaged luggage I needed to take pictures and go to a luggage repair store (which are hard to find) and have them write a letter to Air France stating that the luggage cannot be repaired. I began this process in July.

On July 25, 2025, my wife traveled alone with our four children on Air France Flight 34 (Paris CDG → Atlanta ATL). One of them, our 3-year-old daughter Elia, has a disability. We reserved a wheelchair well in advance for her transfer in Paris CDG. When my family arrived, no wheelchair was provided. To make matters worse, Air France staff were rude, dismissive, and disrespectful when my wife asked for help. In Amman, Air France also forced us to check Elia’s stroller (essential mobility equipment) into the hold instead of allowing a gate check. That stroller has since been lost. Air France refunded only the cost of the stroller, but refused to acknowledge their legal duty under EU Regulation 1107/2006 and the Air Carrier Access Act (ACAA) to provide accessible service.

I am a frequent flyer of Air France and have been for 30 years. The airline tends to keep its fleet current and the service on board, better than most. It really is premium service. But the onboard experience is very different from the on the ground experience. Lately, my faith in the airline’s reputation for premium service has cracked. Air France reviews are mixed, with frequent praise for in-flight entertainment, food in higher classes, and overall comfort, but significant criticism for inconsistent customer service, issues with itinerary on aircraft changes. I almost always fly business. 8 hours on an airplane is a long time and I’m willing to pay for the convenience of not being stuck in a child sized seat for that space of time. However, paying for a business class seat does not guarantee that you will have a business class seat on your flight.

Do not fly Air France. We had a horrible experience in a business class flights from Paris to JFK. First, we were 13 hours delayed getting home and we still do not have the €600 per person and our flight was back in May. The truly poor experience for us was around food allergies. My daughter has an allergy to shellfish and tree nuts. I messaged the airline to ask them to add it to her reservation and we also let the flight crew know. Their menu had no disclosures on it at all and the descriptions did not call out things like shrimp and pinenuts. My daughter had a reaction which turned out to be serious. The flight crew was less than helpful the entire time and actually delayed calling a doctor when I asked to see if there’s one on board. Thank goodness, she didn’t go into shock.

I purchased a ticket to visit my sick aunt in London. Before the date of travel she passed away and I had to travel to Africa for the burial. The unfortunate part was Air France does not fly there so I had to purchase a new ticket with Brussels Airlines. Ever since my return my travel agent has been communicating with you guys and I have provided all the supporting documentation but you just want to refund half of the ticket. That’s very unsympathetic!!!! Delta would have refunded me immediately! I know not to travel with Air France in the future!

Rude and condescending employees. I wish I would have read these reviews first before booking with them. It will be my last time using this horrible airlines. Please beware of their cancellation and future booking credit before booking.

Worst flying experience I've ever had. They lost my luggage and refused to reimburse, new person reviewed case every time, after months I finally gave up. Horrible experience from start to finish. Unhappy airline hostesses that couldn't be bothered when asked for different headphones when both mine and my husbands didn't work. Food was frozen, coffee cold, really fly with anyone else!

I flew Air France July-August 2025. Upon checking in for my return flight from Paris to Tucson AZ USA, the site said I needed to pay $100 for my checked bag, so I did. When I arrived at the airport the attendant I didn’t have to pay it and could get a refund via their webs once I got home. The website didn’t work and I have made numerous calls. They assure me they are working on it, but 3 weeks later and no refund. ALSO- I have celiac disease and the airline does not provide gluten free meals. I called weeks before my flight and was told I would have one car, but none provided so I went hungry on both my arrival and return flights. Very disappointed

I recently flew with Air France on August 22, 2025, and had a fantastic experience thanks to the outstanding customer service provided by flight attendant Maya. She was extremely helpful, courteous, and professional, ensuring that all passengers were satisfied. Her dedication to her job was evident, and I was impressed by her ability to cater to everyone's needs. Flight info: AF034, CDG-ATL. My name is RED.

I have flown Air France many times, not so much because I wanted to but because they were the only carrier available to my destination. They are RARELY on time and never compensate customers for mistakes. This last time they were two hours late in leaving and offered NO explanation and NO compensation or consideration. I do NOT recommend them at all.

I had such a great experience with Air France! My sister was having some issues with her travel documents when returning to France, and we were so worried about missing our flight from Phoenix to France. Thankfully, flight attendant Kaitlyn ** went above and beyond to help us. Because of her kindness and professionalism, we were able to make our flight. She was absolutely amazing, and we are so grateful for her assistance. Thank you, Air France, for having such wonderful staff!

I had a terrible experience. I'd never fly by Air France again. The check-in staff was Extremely rude, disrespectful, unempathetic, mean and money minting snobs. On the aircraft from New Delhi to Paris, my seat reclined but wouldn't stay reclined, it kept bouncing back; despite pressing call button multiple times the crew never showed up. The light's buttons were messed up, my button controlled someone else's light and vice versa; wifi didn't work. Initially crew said they dont have any Juice or any cold and alcoholic drinks. And later it magically appeared mid-flight. I do not recommend fly Air France.

I am writing to express my deep disappointment with my recent experience flying with Air France from Paris to Vancouver. While my outbound flight from Vancouver to Paris was excellent, the return journey fell significantly short of expectations—especially given that I purchased a Business Class ticket specifically for a smooth and stress-free experience.

Do NOT book a flight with this airline. It is the worse airline with the worst customer service ever. Let's begin with our flight from Miami to Milan: Arrive at the airport early and a few minutes before boarding our flight was delayed. We asked customer service about our connecting flight and they had to re-book our flight because we would miss our connecting flight. Our new flight is now 3 hours later. Me, and elder person 1 baby 1 kid and husband. Our new flight is also delayed for an hour which made us lose our new connecting flight in Paris. Arriving to Paris the flight lost our baby stroller. We go to the help desk to get a new flight because we missed our connecting flight due to the delay. Now we have to wait 9 hours in Paris. We had to carry our baby for 7 hours because we had no stroller. Never appeared. No one knew where it was. We finally made it to Milan a Day late so we missed a whole day of our vacation traveling with 2 delay flights.

Air France Napoli check in line was a complete cluster and a joke… Attendant checking bags would get interrupted and just leave what she was doing to do another task.. Took FOREVER to get through line. Lines were misleading and no one to ask…. People were getting very upset!

This is a pre-flight review. I am complaining about phone customer service. I was told that the limit for checked in luggage fluids was 3.4 ounces. I was very clear to say it was a checked in bag. This worker gave me false information.

WORST AIRLINE. JUST DON'T USE THEM. Lost our luggage for days. Said they would reimburse for clothing and personal items. NOPE! People you have way too many choices to fly a poor quality airline! Don't waste your hard earned dollars on poor service and misrepresentation.

Air France allowed a scammer posing as my 8-year-old to cancel thousands of dollars' worth of flights and refuses to do anything about it. Unfortunately, they do not protect customer security well and when it is compromised refuse to take any accountability. My son is listed as a MINOR in THEIR system. How do you as a company allow this?!

Hello Bonjour. I had a horrifying experience with an Air France employee yesterday at Charles De Gaulle Airport on Monday July 14th 2025 at approximately 6:30 PM. We were flying to Edinburgh from Terminal 2E. We arrived at Zone 4 and were directed to Zone 7 in the Mobility Assistance Office where the incident occurred. How do I report the incident. I was threatened and physically assaulted while trying to assist my 80 year old mother who required mobility assistance and a wheelchair.

We booked Air France from AGP to CDG on June 10th. We were bumped off our flight because a crew member was ill. Half the passengers boarded while the rest were rebooked the next day with no explanation or consideration. I called Air France to find a way out of AGO same day. We lost a whole day with our accommodations and didn't arrive CDG til after 11 pm. I asked for a refund for hotel accommodation for June 10th and the 3 reps who I corresponded with said they won’t refund because I chose to cancel my rebooked ticket. They said I chose not to board the flight out of AGO and they failed to take accountability that they cancelled our ticket to begin with. Do not book with Air France. They’ve also booked flights out of an airport that was closed due to construction. It’s crazy to think this airline exists. If you have an opportunity to book with another airline, do it, otherwise, prepare for a terrible experience.