Air France Reviews

NEVER fly Air France — avoid at all costs. I bought my Florence–Paris CDG ticket months in advance, and they said nothing about any issue until we were already boarding. Then they randomly denied boarding to me, my travel companion, and up to 15 others, claiming there was “nothing they could do” and no flights available all night. We were forced to stressfully book a last-minute flight out of Rome with another airline, yet I still had to use Air France for the return. On top of that, they are incredibly deceptive about luggage. They advertise a free carry-on and even texted saying bags would be checked for free due to limited space, but failed to clearly say the carry-on and personal item are weighed together and must be under 12 kg. As a result, you’re basically forced to pay $70 for “overweight” luggage. Staff were rude, unhelpful, and dishonest. Sneaky, stressful, and completely unacceptable.

I have had such a terrible experience with Air France, this is my first time using them and most likely will never use them again. I have booked a flight and I am trying to change date, Booking.com says airline has restriction that don't allow them to do it for me but I cannot get hold of anyone from Air France, I have emailed, called, used social media and no response at all. This is not only inconvenient but terrible customer service, use them at your own risk.

Beware of deceitful practice by AF. Maximum carry on including personal item is now a mere 12KG. Even food you wish to bring across security is counted in their 12kg allowance. So carry on standard luggage weight 3.5kg + personal item 1.5kg + laptop 2kg + charger 0.5kg + toiletry 1kg = 8.5kg. you're left with 3.5kg for your clothing or anything else. You're basically force to pay an extra 70 euros each way for checked baggages. Really bad value for money and poor service. I will not fly with AF again. Terrible experience in Paris CDG airport and AF.

I am an Air France Platinum member because I'm flying frequently between work in Fortaleza/Brazil and Hannover/Germany. I always take a small keg of a very unique beer of the small Brazilian craft brewery "Turatti" in Fortaleza in each suitcase with me to Germany (of course within the Airline's weight restriction). On my last flight on January 25th, I flew again to Germany, advised the Air France check-in staff in Fortaleza again (they all know me by now anyway) that I had these small kegs in my suitcases and everything was fine as usual. When I arrived in Hannover, two of my three suitcases were missing. At the same time I received an email: "At Roissy CDG, we had to take off your two beer kegs. They considered as dangerous goods and forbidden to travel. We created files for each one: ** // **. If you know someone in Paris, he can come to pick them up with a copy of your ID and a proxy letter."

They lost our entire groups luggage. Now almost a month later my daughter's luggage is still missing. No communication, no reimbursement, and no luggage. It has been challenging getting people on the phone and trying to get answers. Very disappointing experience and service.

My flight from Paris to Venice was cancelled by Air France, and I was rerouted through Zurich, arriving much later and under far worse conditions than my original booking. I had to pay out of pocket for hotel, transportation, and other expenses due to their cancellation. Despite submitting official receipts from vendors, Air France refused to reimburse most of the costs, claiming they only accept “original paper receipts” — even though many companies now only issue digital receipts. The process was slow, confusing, and my case was closed without resolution. Very frustrating experience and disappointing customer support for a major international airline.

Terrible customer service, refused to answer my Claim in which it owes me thousands of dollars for canceled flights, hotel stay, travel and food. Flight staff and customer service will not help. I would never recommend this airline.

I fly all the time and NEVER in my life have I gotten my seat downgraded because the seat got broken and they didn’t tell me anything until I got to the airport. I was furious. I was beyond tired that day and only thing keeping me going was my comfy business class seat. Everyone was absolutely no help and had no sympathy that this is a 9 hour flight. Never flying with these people again. Don’t ever make the same mistake as me.

I’ve flown with many airlines, but Air France was by far one of the worst experiences I’ve ever had. The cabin crew were unbelievably rude — one completely ignored our row like we didn’t exist, and another snapped at us when we politely asked for something simple. It was almost shocking how little they seemed to care about passengers.

Customer service is subpar, they delay, lose and damage your baggage and give you food poisoning with zero resolution. Their customer service left me on queue for 8 days, so best of luck trying to get in touch with them, you won’t.

The worst Airline there is, absolutely rude, arrogant, unhelpful staff, dirty old aircraft, not working headsets, appalling food! Delaying flights and expects you just to be okay with any inconvenience it might have caused you. And by the way, in case you are sick and feel visibly unwell, it won't matter at all, because they couldn't care less about their clients! I will never fly with them again! Never!

I am going through a very bad experience with Air France- missing baggage with essential supplies (medicine) more than a week. Tried contacting them through email and numerous calls. They are not answering calls nor to email. Very frustrating. Best of luck to future passengers.

Additionally, when I try to track my case online, my reference/tracking number does not appear in your system, making it impossible for me to follow the status of my lost baggage. This situation has caused significant stress and inconvenience, as my personal belongings are still missing, and no one has taken responsibility or provided assistance. Please treat this matter as urgent. I expect a prompt response and a concrete resolution.

The ABSOLUTE worst airline ever. They delayed our flight from the US by 4 hours, missed our connecting flight from Paris to Nairobi. Us, along with about 200+ travelers, waited in line to speak to Customer Service for over 5 hours. Finally, speaking with the Customer Service Rep, she proceeded to argue with us and was extremely rude, and was refusing to put us in a hotel for the night due to no other flights going out that day. She handed us a sheet of paper and said “Google a hotel and use Uber to get there. We can’t help find you a room.” She was escalating the situation vs trying to de-escalate it. She finally got her manager after several asks to speak to him. The manager got us a room after reviewing our flight and realized the delay was on the airline, not us. I will never ever be using this airline again and would never recommend this airline to anyone!

Air France managed to lose my bag (and several others) on a direct flight. At the airport, a representative assured us that we could scan a QR code, file a claim and get reimbursement for any expenses. “Easy,” he said. It took 4 days for my bag to be delivered. And today, after hundreds of hours spent calling and emailing, I’ve not seen a penny. They dragged their feet for weeks and months asking for more, different file types of the receipts. Air France has made up many different stories including ‘a manager will get back to you’ or ‘the supervisor will call you back’ or ‘there’s another form you need to fill out.’ It’s enough to make you wish you had never flown Air France. I will not fly Air France again.

A clear difference in service for flight from India vs flight to Canada from Paris. Me and my wife flew from Delhi to Paris on Dec 31st 2025 KL3606. We were sitting in the back left rows 40-45 JK. My wife asked if they had Diet Coke and the air hostess just repeated what she was saying instead of a yes/no. She came back later and said the drinks like coke/water… were self serve.

I travelled with Air France from Bangalore to Paris on 30 December 2025, and the experience was extremely disappointing and stressful. The flight was delayed, which caused me to miss my connecting flight. While delays can happen, the real problem began after the journey was completed. My checked baggage did not arrive at my final destination. I was assured multiple times by Air France staff that my baggage would be delivered the same day, but this never happened. Since then, I have been calling repeatedly and have received contradictory and irresponsible responses.

I am extremely frustrated with my recent experience at Air France and KLM. Everything and handling of the situation when something went wrong is nothing but frustrating. Despite providing all the necessary details, both Air France and KLM were unresponsive and could not offer a clear solution or timeline for recovery..

Will never fly Air France again. I had a flight from PTP Guadeloupe to Miami (3.5h flight) scheduled. I was staying in Miami one night to visit friends and had a separate flight to LAX the next day. The day before my flight to Miami, I received an email from Air France stating my PTP-MIA was cancelled with no option to rebook on a similar flight. When I called AF, customer service agent stated the only way to travel back to the US before Monday morning was to travel via Paris. I had to cancel my non-refundable hotel in Miami and flight to LAX and instead flew Air France PTP-CDG-LAX (22h flight).

I WILL NEVER FLY AF AGAIN. And will share my NEGATIVE experience on every social media platform, with everyone I know in the entertainment industry, social media travel influencers and every media publication I have access to. I booked a flight Oct 30, 2023 SAV to FCO. Two months later, I was no longer able to travel due to illness and I called to inform AF and they issued a $453.50 credit (the cost of the ticket) that could be used within a year. Due to medical reasons, I wasn't able to plan travel until Dec. 2024 and I called AF to use my credit towards a flight on their airline and was told I missed the cut-off by 1 day. While I understand it is my responsibility to keep track of the credit, never once did AF send a reminder email to inform me the expiration date was approaching. Every other company in the world sends multiple marketing reminders regularly, this is the first failure on the part of AF.

Rude staff. Disgusting food.. not edible.. cumin and carrots for breakfast! The bread is hard like stone. If you ask for something they say later and never come back! Attitude as well! No alcoholic beverages for international flight, just wine!

While flying from Dallas to Paris there was one flight attendant in particular who was extremely rude to my children. They asked if their food could be taken away while other trays were being cleared. She said “No” and gave a nasty look. Like I get it you’re busy but please be nicer. Then my children were laughing at something. She walked by and shushed them. They weren't even being loud, just laughing. Like common man.

Bad experience at Algerian airport. The crews at the check-in are very very rude. In the future, I am going to use another company better than Air France, you should put good people at the desk who can talk nicely with customers.

Air France has not refunded my fully refundable flight for over 5 months. I have called repeatedly and have been told everything is approved on their side and to wait - I will get the money when I get the money. 5 months later I am still waiting. This is unacceptable for Air France not to refund money it has acknowledged it owes me, that it has confirmed via email that it owes me. It is always it is with the refunds department, nothing more to do. Escalate it, "Sure. It's with the refunds department. Nothing more we can do...." Enough is enough. It's time I am refunded the nearly $3.3k I am owed!!!!

Air France canceled our flights from Amsterdam to Atlanta on August 20. We only found out after we landed in Amsterdam from Lisbon. They put us up in an airport hotel for the night and booked us for a flight to Paris, then Atlanta, the next day. We were given a voucher for a meal. Unfortunately, they had taken our carry-ons in Lisbon and made us check them, saying the flight was full and there wouldn't be room for the carry-ons. (Every other passenger boarding, I noted, had a carry-on!) Thus, when we were stranded in Amsterdam, we had no clean clothes or toiletries.

We love flying Air France but just can't trust them anymore. EVERY TIME we have booked in the past 3 years, we get that wonderful direct flight from Denver to Paris...and then they cancel it! EVERY TIME! In the past we could just add a day and get the direct flight back (they keep changing their days) but this time they just cancelled it with NO direct flight options, even though you read that a couple of weeks before we fly out they are adding the direct flight back into their schedule. Booked with British Airways instead via Heathrow to Amsterdam and it was $1000 cheaper per flight for Premium Economy. We loved the actual flying with you Air France, but I can't keep going through this stress of rebooking every time you cancel. It's a pity because you are a pleasure to fly...

My original flight booking was canceled without explanation or notification. I was not informed by email, phone, or any other channel. As a result, I was forced to purchase a last-minute replacement ticket--at significant additional cost--just to continue my journey. Worse still, your website claims to provide a claim form for refunds and compensation, yet your system does not function properly. I attempted several times to submit a request, only to be met with technical errors and non-functional forms. To date, I have not received a refund for the original canceled ticket, and I have had no support from your customer service team to resolve this issue. This experience has been frustrating, unprofessional, and extremely disappointing. I expected a higher standard from a major international airline like Air France. I am requesting the following:

One of the worst companies that I've used. They've lost my luggage, for more than 1wk I'm trying to find it out, now they found it, they will expedite in the country where I've travelled even if I've told them that I'm going back to my home country and doesn't have any sense to ship it here. There is no support, no phone number, no feedback. Worst company ever.

I am at LAX now 10/03/25. Purchased 2 premium economy tickets 2 weeks ago and was promised seating next to each other. Called a week ago. After being on hold for 45 minutes they verified that we would be seating next to each other. Now at the ticketing and boarding they say it is a fully booked flight and we can’t be seated next to each other. And very rudely. DL 8237 NEVER AGAIN. Mark K

I paid for seat upgrades on an international flight and they did not happen. I requested reimbursement. That did not happen either. I tried talking to the gate agents who referred me to the website. Website did nothing. Heading to BBB next.