Air Canada Reviews

Now I went online to Air Canada to book a confirmed seat and pay the money to do so. My flight shows as a ROUGE flight now on their website, not Air Canada and they are telling me now I have to pay for my meals! I booked and paid for an AIR CANADA flight in good faith. On a day I wanted to leave, Air Canada changed the flight to one a day early, months in advance, cost me over $450 in additional charges to stay the extra day, will not contact me anyway, and now the last straw is they changed the carrier and told me I now have to pay for my dinner! This is the last straw. I am 60 years old, have flown for years, used to be proud of an airline that carries my country's name and they are worse than an airline that flies out of Nairobi now.

I just got off the phone to Air Canada, trying to get them to honour our original tickets and provide us with the meal and they refused. They once again would not let me speak to any supervisor, as none are there (they never are by the way) and told me to make another complaint online. One which will go the way of the dodo bird again as I have already done so about the change in my flight over a month ago and to date have not had any contact from anyone at Air Canada.

In summary, Air Canada sold me a ticket and took my money, changed the date months in advance arbitrarily and cost me over $450 in extra hotel fees because I had to leave a day early and now changed the carrier to a discount ROUGE flight, which I did not pay for and doesn't provide the meal like Air Canada Flights, and now have the audacity to make me pay for my meal! Both of my tickets state Air Canada flights, not Rouge. The original booking and the one they made me change to. You cannot speak to a manager, ever, and they do not contact you when you do exactly what they recommend which is email them. They have become a shockingly inept and an embarrassing national airline and Canadians have become ashamed of them as a provider. To date they have provided me no customer service and no resolve.

After 3 hours we were finally checked in for a flight to Frankfurt and promised that our Frankfurt-Nuremberg tickets will be given to us in Frankfurt. But this was not the case: the lady at the Toronto counter (the name was kept secret as there was no badge) did something wrong. As a result, we had to wait in Frankfurt another 7 hours. Never again Air Canada! I cannot imagine how a simple task of rebooking due to a flight delay takes 3 hours, and everything goes wrong in the end.

Now a day later I have received a letter from customer service who are not accepting they were wrong not to have made notifications/announcement but again saying safety is the reason. I received 10% on a future flight - really??? I am sick of these airlines who just treat customers without any effort to create a pleasant service experience and admit when they are wrong and make the appropriate compensation. This cost me in terms of my reason to travel which was to work with a booking (I am a speaker) requirement to be at the conference! I couldn't get there and I could have had I been notified. Air Canada's service really sucks.

I asked Air Canada for reconsideration and argued that my request for a refund of the 'change fee' was reasonable and logical. Air Canada changed my flights twice with no consequence or penalty to them, yet on the same trip when there was a need to make a flight change due to a serious medical situation, Air Canada penalized me and actually profited from my misfortune ($524.50). That's just not right. Air Canada responded: "we are sorry that we have been unable to redress your complaint to your satisfaction... " It's their loss... I will take my business elsewhere.

We have had to strip down to nothing and wash our clothes. Can't go anywhere. Been covered in spit up with no blankets or clothes for the baby. I have had to buy all new supplies (creams and cleaning things at my expense). I have not got so much as a sorry. All I got was "I should have packed a carry on", "these things happen". (I figure a bag with bottles, a baby, stroller was carry on enough.) Normally I defend Air Canada and have supported them when people say should fly West Jet. I tell them Air Canada have never done me wrong. But this has been the worse experience traveling I have ever had.

I get 12 days off for my vacation and Air Canada has ruined 3 of them so far. Never dealt with such rude phone reps in my life. One argued with me say they have 99% success rate (not on connecting flights. There were 3 families flying home from Alberta within 2 weeks and they lost 50% of the bags.) I Emailed Air Canada and it has been 2 months and they have not responded with so much as a sorry. Worst travel company I have ever dealt with. Pissed off Customer.

I had said nothing to her to justify her rudeness and I thought about challenging her comments and manner but I was worried that it could develop into an argument and I would be reported for air rage. The plane itself was filthy with old discarded water bottles and wine bottles lying on the floor and the magazine holder in front was full of old discarded debris from a previous flight. On top of everything else my luggage as well as luggage from people on the flight was delivered to terminal 1 instead of terminal 2 and it took 1.5 hours for the luggage to be returned. I wrote a letter of complaint to Air Canada. The reply was quite pleasant even offering 10% discount on future flights, but I just considered it to be a fob off letter and I ripped it up and threw it in the bin. Unless I have no choice I will never fly with Air Canada again.

I called Air Canada on Friday the 18th to inquire about a refund or being placed on a flight with another airline that did not fly through Canada (because I was informed by the Embassy that a flight from My location to the US was fine, but from Canada to the US is not ok with my documents due to some pre-clearance that they have set up here). I was on the phone for about two hours with a representative who offered a refund if he could not place me on a different flight. After searching, he decided that a refund would be better. When I agreed to the refund he informed me that he was not authorized to do so but would have a supervisor authorize it and call me back before the end of the day.

I did not receive any call so I called back on Saturday the 19th. This agent told me that I would NOT be getting a call because supervisors don't do call backs. I explained the situation to her, she put me on hold for 20-30 minutes only to come back and say a supervisor would have to call me back. Before disconnecting she advised me to purchase another ticket with another airline before the refund because the prices are rising. I spend $750 on a new ticket with a new airline even though a couple days ago, the ticket prices (besides Air Canada) were around $600.

I finally received my supervisor call on Sunday the 20th. The lady who called identified herself as a supervisor with Air Canada, read my email address out loud to me and told me the refund has been approved and that I would receive an email confirmation shortly. Today is Wednesday the 23rd, my 'flight' leaves in 1 hour. I have not received a refund or an email confirmation so I called Air Canada again. 5 hours ago I called and was told there was nothing in the system about a refund at all even though I was called by a supervisor who told me that the refund was approved. I was told AGAIN that a supervisor will call me back by the 'end of the day'.

My flight departs in 1 hour and I am not LEGALLY able to take that flight due to my travel documents. I have wasted a week of my time, spending hours on the phone calling long distance to have this issue sorted out. I have also spent $750 on a ticket that should have been at most $600 and now I am still out the $450 that was owed to me for the refund that was promised to me. If the original Air Canada representative had admitted to not knowing the information I would NOT have purchased this ticket, I would NOT have spent $750 on my other ticket (instead I would have spent closer to $600) and I would NOT be having so much stress right now. They have ABSOLUTELY DEPLORABLE customer service and I sincerely hope that I am compensated for my wasted time this past week.

When we exited in Toronto at 8:35 pm, the Air Canada gate agent I asked for assistance and was told no one was available and that I needed to "Run to my gate (with my sprained ankle in a boot) bc if I waited for transport help I wouldn't make it in time" for a flight she knew we couldn't make anyway (US Customs closed at 9 pm and typically takes 40 minutes to clear and my bags weren't processed by Air Canada until 8:59). I have several witnesses who are ready to provide testimony to my attorney since I am considering a lawsuit since my ankle was further injured as a result of being forced to run through the airport to catch my flight after being delayed at no fault of my own.

After repeatedly asking for wheelchair or other assistance since I was in severe pain and unable to walk by this point, I was never assisted and shuttled from wrong person and wrong line to line. I literally was forced to stand in line until 10:55 on a broken ankle with a large crowd of other equally unhappy, stranded passengers before finally getting wheelchair assistance from the Toronto Airport staff (never once assisted by Air Canada staff). After being sent downstairs to try and re-book my flight and find some kind of hotel accommodations, I waited with about 75 other people as 4 other Air Canada agents left for the night (their shift ended at 9:30 pm), leaving 1 agent to assist a large group of stranded passengers. There were no hotel rooms available anywhere in Toronto. I tried calling the number provided for special assistance and after waiting for 43 min on hold (on an international call) I was told they could not help me.

I repeatedly asked to speak to a manager starting at 9 pm when we realized we couldn't get out of Canada for the night and I needed to get somewhere. I could remove my boot and ice/elevate my ankle which was rapidly getting worse. I spoke to the only manager on duty who barely acknowledged me and told us she'd be back in 15 minutes (and never reappeared). We finally found a very nice Canadian wheelchair attendant who took us over to first class where at 11:30 pm they simply confirmed the fact that we were unable to get a return flight to BWI until the next day and offered to fly us to Washington, DC instead (despite the fact that our car was at BWI), and would cost $150 cab ride to get back to Baltimore. Having no other choice we accepted.

They booked us on a flight from Toronto to Reagan National for 7 am and sent us off to sleep on the floor in an overcrowded lounge with 200 other people and $20 in food vouchers that we couldn't use (since everything was closed for the night). After awakening at 3:30 am in a lot of pain (I was never fully able to bring the swelling down, nor locate ice) and standing in 4 different lines starting at 4 am and repeatedly asking for transit assistance from Air Canada and again never receiving it, I found out customs didn't open until 5:30 am and we needed 2 hours to clear it in time (but our flight was boarding at 6:30 am). I tried waiting on several lines to locate our luggage to ensure it was on our new flight, rather than sent to Baltimore as originally planned, and simply gave up.

I was allowed special compensation by US customs (no connection to Air Canada) for my injured ankle so I didn't have to stand in line with everyone else. If we had not, we would have certainly missed our flight. I was then patted down twice by security bc my boot looks very dangerous (after I offered to take it off and was told not to). The saving grace was the lovely crew on our short flight to DC this morning (9/20) who moved us to business class to accommodate my boot (the only nice part of our trip). The crew was lovely onboard our short flight. However I was still in a lot of pain (sadly was pain free until my flight/horrendous experience on Air Canada).

We arrived in DC to find that 2 of our 4 bags were missing. And we were greeted by a lovely lady named Karen at the tiny Air Canada desk who apologized for our terrible experience and was very helpful. She located our lost luggage, arranged for taxi voucher back to Baltimore and arranged for our luggage to be delivered to my home in Baltimore. However, my ankle is worse after this trip than when I started due to the incompetence of Air Canada who told me to run with my broken ankle or I would miss my flight and there was nowhere to spend the night. I am exploring legal action for this horrendous experience and the damage done to my injured ankle as a result.

I did not believe that Air Canada's standards could fall further (Dead Cat Effect), but on the way to Barcelona with Air Canada Rouge (ACRR) much to my surprise, I discovered that it was indeed possible to offer an even worse flying experience, something on par with Turkmenistan Airlines or Sudan Airways (widely considered the worst in the world).

The overarching concept of ACRR is to minimize costs (i.e. service) while maximizing profit (more seats at higher prices). While this is a laudable business strategy, it offers the cattle in Economy (4th?) class an unforgettable experience, which leads them to consider never travelling with Air Canada again if at all possible! Although the night-flight to Barcelona was on a state-of-the-art 767, the ACRR seats lacked padding, on par with the oldest Dash-8 seats. Sort of like sitting in the back of a Hyundai compact. This wears thin after 9 hours in the same position because it is quite impossible to move once inserted into your stall. The seats recline only about 2 inches, which is really no different from sitting up straight, and which does not facilitate sleep. The seats are narrow, and preclude any sort of shift of position to relieve sore knees or aching backs.

The already inadequate legroom is further restricted by the presence of black boxes and doodads that seem to serve no other purpose except to occupy space. The seat controls are cleverly located at exactly the spot where the arm rests on the armrests (Duh!), such that the call button bells are constantly ringing, distracting the already inadequate staff from their main duty, which seems to be charging clients $6.5 for cans of Bud Light! Because of course, all that expensive free booze that Air Canada used to offer their international clients has disappeared. We no longer have even the meager consolation of a 3rd rate glass of plonk to relieve boredom and numb the pain in our backsides.

The EnRoute magazine touts the numerous movie options available to Air Canada travelers. ACRR has improved this feature also. Those costly touchscreens have disappeared. Tablet-equipped travelers can download a free app, virus- and Trojan-free one hopes, and revel in the 6 movies being offered. Or for the peons without tablets, they can be rented from ACRR! Luckily I brought a book, one of those paper things with the little black squiggles on the pages. Every now and then one of the few stewardesses, all cute and dressed in red, would distribute food and water to the cattle. Requests all had to be in English because most of them couldn't speak French. We were given a lunch at 1PM, and a mini-wrap at 9 PM.

As experienced Air Canada travelers, we came aboard with sandwiches and snacks, and got envious looks from our starving neighbours. Other luxury items like ginger ale is doled out sparingly on ACRR, with a large ice cube in the glass to minimize the volume of the costly elixir being dispensed. Toilet paper is also rationed and ran out 2 hours before arrival. As experienced 3rd world travelers, we are used to carrying backup supplies, but surely toilet paper in the lavatory is not too much to ask in exchange for a thousand dollar ticket on Air Canada.

As I mentioned, I was traveling alone with children and by the time I arrived back at the terminal we were the last in line. There was approximately a 30 min delay before the line even began to move. At one point I approached the counter to ask if they would take families with children first and was told by the representative that they had said no such thing and I was told to return to the line. I was finally served at approximately 11:45pm. I was told that we were being rebooked the next day (August 1) on flight AC 2042 scheduled to leave at noon. Also the hotel we were to go to was the Sheridan downtown. I felt this was an undue long trip to take at this time of night for my children and asked if I was able to book my own hotel. They said "no problem, just save the cab receipt and hotel receipt for submission."

By the time we made it to the hotel I chose that was close by, it was midnight. We checked in and my exhausted children immediately fell asleep. The next morning we got up, ate and returned to the airport slightly before 10 am to check in for our noon flight. It was at that time that we found out that our flight was delayed until 6 pm (no email was sent to notify us of this - we had received email the night before when our flight was cancelled so I know they had our information) and also no representative was available to check us in for an hour. We weren't even sure if our plane had been given clearance to land. So there my children and I sat and waited. We were checked in at somewhere around 11 am, and having nowhere else to go, proceeded to our gate. We used the provided food vouchers, had lunch and set up camp to wait some more.

We found out around 2:30pm that our plane did depart Toronto and the end to our nightmare could be in sight, however we didn't want to get our hopes up yet. In our many long hours of waiting I spoke to some other passengers that had been delayed from the morning flight and were compensated $1350 each for an 8 hour delay! My children and I had now spent over 15 hours in the airport, not to mention all the other troubles along the way, cab rides, hotels, and eating airport food for 4 meals. In the last minutes before the flight we were switched from gate A45 to A43 and back to A45. Finally we boarded the plane and made it to Toronto, sat on the runway for about 20 minutes while they found a gate for us and then it was over.

After arguing with her for 15 - 20 min she proceeds to try to book us on a flight that is a 4 hour drive away from me. If I wanted to do that, I would have booked out of Maine, which I usually do. So told her this was not a viable solution and she kept looking. After 1 hour of me becoming very upset she booked us on a flight for the day before and told me that they would pay for the hotel or if we booked, they would cover up to $100. Well you are lucky to find a hotel in Fort Lauderdale for $100 that you would be willing to stay at. Sadly I accepted and told her that I was not happy with this and went on to email customer relations. Customer relations later emailed me back and offered me nothing more except a 1 time 15% discount off of regularly priced flights. Slap in the face??

After doing some research, I discovered that the connection flight was the reason why we were bumped. We were supposed to fly to Toronto then on but apparently Air Canada did not sell enough seats so they downsized the plane and just "bumped" us. Also discovered that Canadian Transportation Agency in 2013 forced Air Canada to increase their compensation limit for customers that are bumped but I was offered next to nothing. Their protocol is to contact people and ask if they mind a later flight, offer compensation, etc but yet I got nothing. This is disgusting that out of the eastern part of Canada that Air Canada has a strangle hold on their passengers and that we really have little to no choice but to be at their mercy! I am thoroughly disgusted with them and for this very reason alone, will continue to fly out of the states for my vacation and other if I can help it.

Shame on you Air Canada for treating your customers like cattle and telling us when, where and what we shall be doing with nothing more than a "Sorry for the inconvenience". You want to make amends, then step up and admit that you did not follow protocol and compensate those that are "Inconvenienced" because of your greed!

One of the agents that was checking our bags asked us how long we are going to stay in the UK. I was surprised, why he is asking this, and then I asked him, "Why do you ask this question?" He tried to bully me and told me that this is his duty to ask me for how long I am going to stay in UK and if I don't answer his question he will cancel our flight and that it is his job to ask this question.

I travel a lot and this was the first time when I am leaving a country a flight agent asked me this question and tried to bully me. After I refused to answer his question, he shouted at me: "Leave this area immediately. Why don't you go back to your country?" Seriously? Finally my husband intervened and told me that he does not worth my time and energy. I am going to file a formal complaint with Air Canada. However, I thought I would share my experience with others. Never will fly with Air Canada ever again.

Thankfully, the stewardesses did not have to suffer the cold since they were able to use the in-flight blankets as warm capes while serving us. It was kinda cool, ya know, it was like being served by superheroes. During the entire duration of the flight we were held captive more like prisoners than passengers as we were denied the right to know where we were. At the very end, as the plane was practicing its acrobats over a lake, we could hear the pilot trying to figure out if we were flying east or west... the two are easily confused, especially for a pilot. In conclusion, for your own safety and sanity, please stay as far away from the prison, I mean, the airline Air Canada.

As the flight had already left cancellation insurance would cover nothing. The total for two to spend a week all inclusive starting the 17th of August until the 24th of August came to 1309.**, two one way tickets total came to 1130.** and I am still at home 11pm on the 18th on hold because my invoice has been emailed but not the tickets and customer service hours are 8:30am-10pm. I am hopeful that I can somehow get on the plane tomorrow morning at 6:30 but still no ticket.

Also once we land no one knows how we are to get from the airport to the resort. Our 1300 dollar week away has so far cost 2400 and I am a day late and still at home on hold with a purchasing agent to try and have my tickets emailed. The kicker is that had I been told "We cannot check your bags however, should you only take carry on you should still be able to catch the flight." I may be on the beach. CUSTOMER SERVICE means to SERVE THE CUSTOMER. Instead of trying to help us in any way to make our flight we were told "Too bad, go buy more tickets." No voucher offers, no help or SERVICE whatsoever. I will not fly Air Canada again and I will encourage as many as I can to take their business elsewhere.

In addition, the 7-year old was placed on a flight that would cause her and the other passengers to fly to Montreal at 23:00 and be in the Toronto and Montreal airports for 34 hours. There were other members of our family who were on flights that caused them to be in Toronto for 48 hours. There was no offer of lodging or food as the connection agents said, "There were no hotels in Toronto," because The 2015 Parapan Am Games were being played in Toronto over the weekend (it was a Saturday) and The American Psychiatric Association was having a conference.

My son searched the internet while I was making phone calls to different hotels. Everything we found was "sold out." We needed 6 rooms to accommodate the 15 passengers. We finally found the rooms at The Delta Hotel where the rooms averaged $575 each! That was far out of our financial means; however, I could not let small children and some adults, 70 years old, sit in a chair at the Toronto Airport. The connections agent also said they had no blankets we could use and they had no food vouchers. I wound up charging the hotel on my credit card and now have an overwhelming balance. There is much more to this story.

We were told to go to United Airlines for assistance, a member of Star Alliance and a sister airline, but 3 different UA employees told us they could not help because they do not have access to AC's baggage system. All we could get is an 800 number and an unhelpful person on the line after a hold. Our bags finally arrived in CLT, not RDU, two days later. I've been able to determine they are currently now in IAD for some reason. I assume they might make it back to us eventually. Dealing with Air Canada was a constant frustrating experience filled with miscommunication and misinformation from the airline. When they invite you to share your experience with them, you'll get an email saying you'll get a response in 15 business days for general commentary, 30 business days for baggage concerns, and up to 5 weeks for baggage tracing. Apparently, this airline cannot do anything in a timely fashion.

We also asked for a hotel accommodations. And storage for the fish in a freezer. They sent us to Concourse Hotel. When we arrived at the Hotel, they couldn't keep the fish in the restaurant freezer due to the CA food law. Only solution left, keep in ice or buy gas ice. Very poor solution since we could have stored the fish at the airport. They have no communication between the ticket booth and the claim baggage. United airlines have a freezer in their area. But wouldn't hold the fish because of their policy. Now I'm trying to find a solution on other people mistakes. It's 1315 I'm tired and upset that both Air Canada and United Airline could not help. Will not fly using the above airlines again!!

There is only one way to talk to your customers, that is P-O-L-I-T-E-L-Y and R-E-S-P-E-C-T-F-U-L-L-Y. No alternative. Sometimes I am wondering why we call our countries civilized. Everything is relative I guess and we still have too many pretentious and/or low IQ people who ruin the all experience of those who try to live intelligently and in peace. I wish I could have her fired. I am AVOIDING AIR CANADA at all costs from then on. Please AIR CANADA, try to be a civilized company. You owe that to your Queen?

Return flight resulted in not one, but two bags not making it. More than a dozen passengers did not receive their bags and there was one agent at ATL to process the forms for each of us. A long queue extending out the door. Next morning, still no bags. Nearly $8,000 for two tickets and this is what we got. Thought I would try AC because their lay flat seating for this flight got good reviews. Did not work out too well for me. Caveat Emptor...

This change added an additional 8 hours to our trip. We lost an entire day in Athens. We needed to call and change plans with the car rental agency, hotel, but most important of all we lost a full day of being in Greece with our family. Air Canada also gave us meal vouchers to be used in the airport. We needed to go to a completely different section of the airport to check in our luggage again with the new airline and after check in we finally went to eat. To add insult to injury, the vouchers Air Canada gave us were not accepted in this new part of the airport. We could not pass through security to back again so we ended up just paying out of pocket for our meals. So bottom line, we lost an entire day of our vacation and our trip will take an additional 8 hours to our final destination.

We went back to the agency we booked the trip with. As it turned out, Air Canada did charge us for 2 kids, NOT the infant, but their program had a glitch. Our invoice showed the correct birthday for our youngest child, while their back end system showed a different birth year. Their glitch resulted in so many inconveniences related to this ruined vacation. It is hard to explain a 2 year old why we get back to the taxi and go home, why we are unpacking our luggage.... Not to mention, the expenses, and the fact that my husband has only 8 days left of his vacation this year that he had to schedule half a year prior. We have not gotten our money back or a trip. I am very disappointed with the way Air Canada company works and how it treats the customers.

The agent I spoke with said that "this is not our booking", and I replied that "It is your airline & aircraft". When I informed Priceline of my needs, they directed me back to Air Canada. As I explained to Priceline the lack of service that Air Canada had given me, the Priceline representative agreed to contact Air Canada on my behalf, and informed me that he would send an email, per request from Air Canada, to add my son onto the reservation. He advised me to follow-up with Air Canada that evening to confirm the reservation had been updated. On April 15 at 8:19 PM Eastern Time, I called to confirm that my son was added. The agent I spoke with was rude, but she did verbally confirm my son's reservation had been added.

On July 12, my family and I arrived at the terminal in Montreal at approximately 7:15 AM, nearly 3 hours ahead of our scheduled departure. I followed directions to print boarding passes at the kiosk prior to speaking with an agent and dropping our baggage. Before entering the line for dropping baggage, I asked a female Air Canada representative at the kiosks about getting a boarding pass for my son, as one did not print out. She directed me to discuss this as well as stroller tags with the gentleman who was taking our baggage.

The gentleman accepted our baggage and directed us to another gentleman to ask about our son's boarding pass and stroller. The second gentleman that we spoke with informed us that there was no record of our son's reservation, and he also asked us about our baggage tags, specifically he wanted to see if a yellow Standby tag had been added to our bags. The yellow tag had not been added to our bags, and we were not aware that we would be flying STANDBY, as we booked our flight 3 months prior to the departure date. This was the moment that we knew our bags were already lost.

The gentleman did assist us with getting boarding passes for our son, which we had to pay for a second time, since the reservation was lost. He also provided us with a tag for our stroller, and he indicated that he was going to be tracking down our baggage to add the standby tags to our luggage. We were able to get seats on the flight, however the flight was delayed 35 minutes, which made our connection time in Toronto 30-35 minutes less. Upon landing, the flight attendant announced that passengers connecting to Vancouver should be allowed to exit the plane first, as they had less time for their connection. This courtesy was not extended to passengers who had international connections and reduced time for customs/security.

A female airport employee in the customs area, stamped our boarding passes and directed us to enter the line for US Customs/Border Protection. The line was shorter than others, but seemed to be lowest priority, as many people who entered this area after we did were through customs and security before we even spoke to a customs officer. By the time the US Customs Officer approved our entry to the US, we had 8 minutes until flight. This is when we learned that the woman who stamped our boarding passes was supposed to actually stamp our customs declaration/receipt, and security would not permit us to go through until the stamp was on the appropriate document. After working with a man I believe to be a supervisor in customs, we cleared security and immediately ran to Gate F 87 where our flight to Indianapolis was to be departing from.

My husband and I ran, with a broken toe and a steel plate in my leg, pushing a stroller, without any shoes on, all the way to the gate, which is hidden in the dungeon of the Toronto airport. We arrived 4 minutes after our flight had closed its doors. The gate attendant informed us that she was aware we were in the airport, and traveling with an infant, and that our first flight had been delayed, but that the airline decided not to wait for us to get to the gate. She indicated that several pages were made; we did not hear these pages, as we were desperately trying to get through security and customs, and those pages were not announced in that area of the airport. This woman informed us that there was another flight to Indianapolis, but not enough seats to accommodate my family. She directed us to Air Canada Customer Service.

The woman at Air Canada Customer Service gave us two options: fly standby (again) to Indianapolis and hope that another family experiences the same misfortune as us, or book a flight to Cincinnati which was scheduled to leave 5 minutes later, and rent a car to drive home. Because we wanted to be certain that we arrived home as a family, we opted for the flight to Cincinnati, OH, and reserved a rental car to drive from Cincinnati OH, to Indianapolis International Airport where the keys to our house were, and then continue by car back to Anderson, IN. The woman at the customer service desk informed us that she needed some time to track down our bags and reroute our bags to Cincinnati, and she asked me to check back with her again after taking some time to eat in the airport.

The flight to Cincinnati was delayed an hour and a half, and upon arrival of the airplane, maintenance had to be called to address some mechanical issues, which delayed our flight another 30 minutes. We departed from Toronto around 10:30 PM, and arrived in Cincinnati at about 12 AM on July 13. We walked to baggage claim and watched as all of the other passengers on our flight to Cincinnati claimed their bags, and as passengers from flights that landed after our claimed their bags. At 12:37 I approached an American Airlines employee (as directed by the United desk, which was closed), and informed her that our bags had not arrived. The rental car company was scheduled to close at 1 AM, so the woman advised that we call Air Canada's 1-800 number to report our missing bags, so that we did not miss our opportunity to pick up our rental car.

My husband called around 3:30 AM to report our bags, and as of 2:45 PM on July 13, our bags have still not been located by Air Canada. Given that the luggage tags printed and attached to our bags by Air Canada have bar codes to scan our luggage, I am astonished that the location of our luggage is unknown. Did someone fail to scan our luggage in/out of an airport location? This is unacceptable. The entire process of booking travel with Air Canada, Check-in, checking luggage, connecting, and baggage claims, failed my family dramatically. Air Canada did not successfully get my family to our destination, and only 2 of the many employees that we interacted with were eager to assist us with our travels.

When at the gate, the agent was too lazy to even check and just told me it was full. When I went back to ask before boarding her answer to me was, "I told you it was full, do you not listen!!" Wow!!! When on the plane and taking off, there was 6 empty seats in first-class. Is this how you treat loyal customers? I constantly get offers from WestJet but remain loyal to Air Canada. But what would you do if treated that way?? I understand everyone has bad days but as a business owner, even one customer is important - especially when I spend in excess of 30 thousand a year on flights. For in the end I would like to say that this probably won't change anything, but please be considerate to your loyal customers.

Mr. President and CEO, you seem like a very legit man and an honorable one. Please keep striving to achieve more customer service as there is much competition in the ailing industry and these little things to me make a big difference in travel. Most travel for vacations and dreams, and customer service can make or break a dream vacation or a business venture for someone or some families. Thank you. A response would mean the world to me and keep me as a very, very loyal customer.

I arrived for my flight at 12 pm and the attendant told me she had no way of knowing whether I'd get on the flight or not since she didn't have access to the seating plan. I'd have to wait until 2 pm to find out if I had a seat and at that time they'd figure out how and when they were going to get me there if I didn't. I persisted and went to an information desk once I got through customs and security and they at least told me I had a good chance of getting a seat. I got a seat but the plane left 10 hours late. Instead of being apologetic and understanding that we'd been greatly inconvenienced and stressed out, they were defensive and would say they didn't know what was going on--refer to a manager or another information desk.

When we finally boarded the plane they gave us a coupon that said to go to a website and find out what our compensation was. It turned out to be a coupon for 20% off a flight at their "regular" fare on a future flight. I haven't checked but I suspect that isn't much of a deal at all. I am so upset. To make matters worse the temperature on the flight was absolutely freezing. I asked the flight attendant if something could be done and she called up to the cockpit but nothing changed. It wasn't until our final descent that it actually warmed up to a reasonable temperature--after two hours of a flight so cold you couldn't sleep even though it was the middle of the night.

There are unfortunately no good alternatives to that flight from other airlines. Air Canada has a total monopoly. I can't believe the incredibly bad service we got and the way they treated us. They truly acted like they couldn't care less and we were an inconvenience to them!!! I wish there was something we could do to change this!!! It was unbelievable and unfortunately isn't the first really bad experience I've had with this airline.

They did not consider my case at all no help was given from them as I was travelling alone I had to go through lot of troubles and book a flight as expensive as 2000 $. After consulting with the support of Air Canada too they have been very unfriendly in helping and giving my refund as I was not wrong on the part as a traveler I did enquire with the Air Canada service and Customer care gave misleading information. If Customer care is not having correct information they should not give and route to correct place but they did not.

Air Canada should accept their mistake and they should understand the plight of travelers who are stranded with no option in their hand. More than money they gave mental stress to travelers who are visiting their family members after long duration. How can they ruin this? Now Air Canada is not ready to accept their mistake. This is very unfair on their part after giving so much trouble to a person where passengers are being stranded on airport with no help from Air Canada. This is my reference number for my complaint against Air Canada **.

Air Canada will not even consider a refund for the ticket even though he cannot use it. He found local employment and the camp is not calling him back. For someone to buy the ticket from him, they would have to pay him the original cost of the ticket plus another $200.00 fee to do a name and flight change. Is this not considered criminal? How can you pay for a service and not have any refund. To buy the refundable tickets is expensive and he had been flying into the camps before, no problem. I personally fly Delta Airlines whenever possible and have had no problems. I fly out to the Michigan in the USA to go to Calgary, Alberta rather than fly Air Canada. Does anyone have any suggestions? I called MasterCard but my card does not have travel protection.

After two hours' effort, our flight took off with four of us behind. I have to make another 2-hour call to reschedule the flights and pay an extra $630 per person for for a total of $2520!!! It's not our fault, and we are refused to board. We have to wait another 14 hours for our next flight while paying a huge amount of money. I even called Air Canada and they told me that we need transit visa because we are traveling on Air Canada rouge not Air Canada, while the CHINA TRANSIT Program includes both Air Canada, Air Canada rouge, China Southern.

It's totally not problematic to transit in Vancouver as long as the arrogant agent allow us to board. Our right was inferred for no reason and there is even no place to complain or ask for refund or compensation for all these trouble and money loss. The worst airline and worst airline agent! These people shouldn't be working on an airport without basic etiquette and respect, let alone their lack of knowledge which is mostly important to serve professionally!

Long story short, we ended up rebooking flights because all reps could tell us to do was "email customer relations and wait for an EMAIL!" Really? Absolutely ridiculous. They did not get back to us in a timely manner and my mother was approaching her 6 month time limit, therefore we had no choice but to rebook. We reached out to them for a refund but they refused, they also refused to allow a name change. All they offered was to keep the ticket for one year in my mother's name (even though she could not travel). After going back and forth they decreased the ticket amount an additional $94 to be used as a travel voucher for anyone.

I am very disappointed with the service of all Air Canada employees. This is such a shame since I am Canadian and I would love to support our country's airline. Unfortunately with this type of service, I will not be flying with Air Canada again! All staff have been extremely rude and unhelpful. I would also advise others to stay clear of them. They are unprofessional, rude and they do not know how to deal with customers, even when they have made numerous mistakes on their end.

After exiting the plane, I reached the Toronto passport control and saw that an Air Canada woman was telling passengers with connecting flights what they should do next. She told some people (who evidently had short connecting times) that they would not make their connecting flights and would instead have to cross the border into Canada and arrange alternative flights and accommodation with Air Canada. Other people (including myself) were advised to proceed through the connections hallway toward the US Customs area to prepare for regular boarding. The Air Canada woman at the passport control area was clearly overwhelmed by the big gathering of passengers (almost 100 by my count) who crowded around her (there was no formal line or queue) as they waited for information about their connecting flights.

I was shocked to see that Air Canada was relying on this one person to give instructions to so many people in a short space of time. It appeared totally unprofessional. When I managed to get the woman's attention, I told her that my connecting flight was leaving at 7:30pm, and she said to me: "you should be fine, go through" the connections area. And that is what I did. After clearing U.S. customs and the security check, I got to the gate for UA 3892 at 7pm. Boarding was under way. But as soon as the UA gate attendant scanned my boarding pass, she said I could not board because the plane was full & had been oversold. I was shocked again. Three other passengers - a young couple and their baby - who also had been on AC 85 from Tel Aviv and were expecting to fly to Dulles, were told the same thing as me, and were also upset.

The UA gate attendant and her supervisor were unhelpful and downright rude to all of us - refusing to say who had bumped us off the Dulles flight. They also told me that they could not locate my one item of checked baggage - a suitcase - which they said had not been loaded onto the plane. They offered to book me on another flight, but I could do nothing without knowing the location of my suitcase. Eventually, the couple and I were told to go to the Air Canada customer service desk in the departure area. There, a female Air Canada customer service agent told us that there were no seats available to any Washington-area airport later that night and that we would have to cross the border into Canada, collect our baggage, decide on an alternative flight for the next day and stay at a nearby hotel (paid for by the airline).

After crossing the border control, I went to the baggage claim area to attempt to find my bag. I went back and forth between the UA and Air Canada baggage desks after each desk told me that I should ask the other one to help me. Eventually, a UA baggage desk worker told me that my bag had last been scanned in a UA bag room, but could no longer be located. She told me to go up to level 3 and ask Air Canada to book me onto a new flight, and then come back down to check on my bags whereabouts. Upstairs in the check-in zone, an Air Canada ticketing agent booked me on a Toronto to Washington Reagan (DCA) flight AC 7354, departing at 10:50am the next day. She also handed me vouchers for accommodation (at the International Plaza Hotel) and said that I should take a shuttle bus to get there.

The ticketing agent also told me to go back down to the baggage claim area and speak to the Air Canada baggage desk so that I could collect my bag. It was now around 9:45pm. I went downstairs as instructed, and the Air Canada representative at the baggage desk said my bag was in a customs transfer area which was closed for the night, but I could check on the status of the bag once I returned to the airport the next morning. So I then went outside to try to catch my bus to the hotel. Unfortunately, I had difficulty in finding the bus. I had been waiting for around half an hour and had seen many buses stop at the S-5 bus pick-up area, with some of them displaying logos of several hotels - but I could not see anything saying International Plaza Hotel.

So I went back into the airport and called the information telephone line, which eventually transferred me to the hotel so that I could find out what was going on. The hotel told me that it shares the shuttle with several other hotels, that I should look for the bus that displays the "Traveloge" logo, and wait for it to arrive at the S-5 area at 11:15pm. The Air Canada ticketing agent who booked me the hotel room certainly should have informed me to look out for a bus shared by several hotels, or at least to call the hotel itself for info, so that I would not have wasted my time.

The "Traveloge" bus came, and I got on. It was now more than 5 hours since I had landed in Toronto, and I was exhausted and mentally drained after having been awake for almost 24 hours, and after receiving conflicting & incorrect information from both Air Canada and UA staff at the Toronto airport. In fact, I felt like I had been in a pinball machine, being bounced back and forth by airline staff who kept telling me that I was the others responsibility.

The International Plaza Hotel room was comfortable, but I had trouble sleeping because of the ordeal that I had just been through. When I got back to the airport in the morning, I returned to the Air Canada baggage desk in the baggage claim area, and was told by a man that my suitcase was now confirmed as being cleared to load onto my new flight to Washington DCA: AC 7354. After clearing U.S. customs and security, I reached the gate and asked again if my suitcase was on the plane. An Air Canada woman at the gate scanned my boarding pass and confirmed that my bag was on the plane.

After I arrived in DCA, I waited patiently at the baggage claim area, and to my utter dismay, my bag did not appear - adding insult to injury. After all the other passengers had claimed their bags, I asked the Air Canada baggage desk in DCA for help. The women who were on duty at the desk were unresponsive and unsympathetic. One lady took down my information and then quickly left her desk, saying it was the end of her shift. Another woman refused to talk to me as she attended to other passengers, even though I had been waiting in line to speak with her. She merely gave me a card with a number and said I should call it. I called the Air Canada Central Baggage Customer Care Center, and a representative named ** took down my information. After filing a report on my bag, he said it had been located at Washington Dulles airport, although he could not say when it had arrived there.

He later called me back and said that the bag was actually in Houston, not Dulles, and that it would be delivered to my home address in Washington DC probably the next day. Again, he could not explain how my bag had ended up so far off course. ** was courteous with me on the phone, but I ended the call in disbelief after learning that once again, I had been given erroneous information by airline staff. I then went back to my home in DC. I will summarize this narrative by saying that this really was the worst experience that I have ever had with an airline. I could not believe how many times airline staff shirked responsibility for helping me, gave me wrong information (i.e. lied to me) and treated me in a rude manner.

One of the Tel Aviv passengers who also got bumped from UA 3892 told me that airline staff told him that UA likely bumped all of us off the flight because they had oversold it, and they knew that we - the connecting passengers from Tel Aviv - were delayed in our arrival to Toronto. Apparently, rather than UA staff asking some passengers at the gate if they wanted to give up their seats in return for compensation, the UA staff believed it would be easier to just bump off myself and the other three Tel Aviv passengers by falsely claiming that we wouldn't make it in time to the gate (we actually did make it on time). If that was in fact the reason, it was a totally cynical airline move that created a nightmare for my return journey to Washington. I will avoid flying Air Canada again if at all possible. And I will tell others to do the same.

Finally, after another 45 minutes and pretty fed up at this point, I got a hold of a different representative who said that in order to use the voucher, I would have to pay $200 for whatever "terms and conditions" they never outlined to me when I purchased the ticket from them. This airline is bizarre and their policies ridiculous. Lesson learned: I will never fly this airline again nor will I trust them for flying any of my family or friends.

I not see it as my fault. We were ready to fly. I provide all information about my side and ask 1000 questions, but no one from Air Canada care to inform me about visa. In fact if I was informed I may have time to get it. Please review my situation and give me full refund without penalty. Thank you.

5. Upon arrival, she was very weak and had to be assisted by family to get out of her wheelchair as she didn't even recognize her own son and daughter in law.

She received HORRIBLE customer service. The main issue was that the plane was allowed to leave without any gas. Afterwards, the passengers once again had to wait for the pilot to receive the bill. This whole process took over 2.5 in intense heat with no ventilation. Needless to say, she or other members of my family will not recommend or fly with Air Canada again and would like to receive some type of compensation for the negligence that this caused.

I mean I do not like to complain but WTF? The staff was so clueless and rude it was embarrassing for Canada. I was coming from Florida and NEVER expected to leave the airport but was FORCED to go through customs and stay the night in Toronto during a power blackout and a blizzard. I almost froze to death I kid you not. Then there were the food vouchers. Couldn't of been more of a joke if it was written as one. I went to redeem them and was told due to the power blackout they (the Hotel) are not accepting them. I had no cash left on me because I had already spent it the night before on food and a winter coat (which I was never reimbursed for and was laughed at for asking about it.)

I was called a liar when I told the supervisor that I was told I had a seat on the plane and degraded. After being told I can get on a flight from the Philippine Airlines to get to Tokyo, I looked it up and I would of arrived 2 days later and been forced to stay in Manila, which is not really somewhere I want to be in the world, (no offense anyone). This destroyed my trip to Japan to see my fiancee (then girlfriend) and screwed up my proposal and my father in law almost died and I could not be there for my girl. I mean seriously? How is it even legal for an airline to be so rude and inconsiderate? I will not stop until I get a switched return flight and a full refund. PLEASE DO NOT MAKE THE SAME MISTAKE!! DO NOT FLY AIR CANADA.

By this time, as the day progressed, my husband and I drove to Mt. Dora to meet a friend for lunch. Afterwards, my husband and I drove back to Daytona Beach at around 6:30 p.m. I never knew what had transpired until my mother phoned me at 6:45 p.m. I was already back in Daytona Beach at my condo. She was almost in tears, telling me she had missed her Air Canada flight #1865 -12:50 p.m. to Toronto, and no one would help her and she was still in Orlando. She couldn't explain what happened because she had to go buy another calling card because the one she had was running out of minutes, and the Air Canada ticket agents wouldn't be there until 7:30 p.m. to help her, so at this point, I didn't know what was going on.

Finally, my mother called me back after 7:45 p.m. She said she was booked for the Air Canada Flight #1869 - Departing at 9:30 p.m. flight out to Toronto and she would call me the next day when she got home. I worried about her all night, I couldn't sleep. There was no one who could pick her up in Toronto on this short notice. My father was upset, my daughter, other family members, and most of all the fact remains that my mother was left abandoned at Orlando International Airport with no one from Air Canada to advise or help her when she was in desperate need of the right answers after not being let on her scheduled flight.

When my mother called me the next day, she explained that there was another Air Canada flight at 1:00 p.m. to Toronto, and that's where she was waiting in the boarding area, instructed to do so, and had specifically been told to wait there, and she even showed her boarding pass to a few different Air Canada personnel. They assured her she was in the right boarding area for the Air Canada flight to Toronto. She waited there until the time she heard her name being called on the loud speaker, realizing that this was not her flight and they told her to proceed to another Zone.

My mother approached the Air Canada Representative and told her that they called her name for the Air Canada Flight 1865, but she was not at the proper boarding area. My mother showed her the boarding pass, and the A/C representative said "you're not at the right plane?" The Representative did not escort my mother to the proper area, nor did she call ahead to advise A/C flight 1865 staff that my mother was on her way. My mother asked, "are they going to wait for me?" and the A/C representative assured her they would. However, my mother inquired if she could go on the 1:00 p.m. flight, but the AC representative said, "No, you can't do that."

So my mother started running to the other boarding area, and when she got to the entry of AC flight 1865, the A/C representative said "you can't go on this plane, why weren't you here waiting," and my mother explained that she was misinformed on where to wait, which was the other Air Canada flight leaving at 1:00 p.m., flight 1867. My mother explained to him that they called her name, and he said, she pleaded and begged him that she needed to get on that flight, and she didn't know what to do, and he said the door was closed, but the plane hadn't taxied yet. His name is **. He was very unprofessional and disrespectful to my mother for no reason, and threatened to call the Police because she was upset.

**'s demeanor was as if he was proud of the fact of taking control and getting pleasure out of someone missing a flight. He stood there with a smirk on his face, something that I would like to slap if I ever met him. My mother doesn't have a mean bone in her body. There was another Air Canada representative named **, who also was present when this took place. She was on the phone, speaking to someone, but my mother wasn't sure what was going on at this point and time.

By this time, the flight A/C 1865 was still in its same position, hadn't moved yet. My mother left with ** to find out what could be done for a later flight, or what processes were necessary. ** was finished her shift, she advised my mother to come back at 5:30 to the Air Canada ticketing out into the main terminal. ** assured my mother that getting the later flight out wouldn't be a problem, but ** couldn't do anything at this point because the computers were shut down, and she couldn't check anything. My mother waited around all day by herself, no one to help her in this crisis and she does not have a cell phone. So by the time she was able to line up at the Air Canada ticket centre, it was now 7:30 p.m.

She advised the staff there what happened, and they explained to her that she would have to pay an additional $150.00U.S., to get on the 9:30 p.m. Flight #1869. My mother spoke up and stated that there was no way she was paying anything extra and that this was not her fault, she had been very inconvenienced for Air Canada's representatives giving her misleading information. The male Supervisor came out and asked my mother what had happened, so she explained the situation to him, and he said he'd be right back. He was gone for over 15 minutes, then proceeded to hand her another boarding pass for Flight #1869, departure 9:30 p.m. without additional costs.

May I remind you, that when I booked this flight for my mother, the 12:50 p.m. flight was more expensive than the 9:30 p.m. flight, in fact by $40.00, and yet they would even try to charge her $150.00 more after what she went through is totally absurd. My mother said "thank you", and had to go through security, yet again. By this time, she had been waiting at the airport for close to 9 hours, with another 1.5 hours to go before the 9:30 pm departure flight #1869 was scheduled to leave for Toronto. This experience and unfortunate circumstances that happened to my mother on February 10, 2015 was absolutely unnecessary, and couldn't have happened to a more patient, understanding, and easy going woman, who should not have had to deal with such unprofessional, untrained, miserable, Air Canada Representatives.

My mother has expressed how displeased she is with Air Canada. I have now filed a claim with my credit card company, and I am disputing the charge of $193.00 Cdn. Regardless of being compensated for this amount, does not make up for the distress, sleep deprivation, mental anguish, confusion and being all alone at an airport for 11 hours, caused by Air Canada. I can't even comprehend that your staff in Orlando cannot take the time to show an elderly person to the right place to board a plane, and not even as much as offer a cup of coffee, or some lunch, knowing that she was going to be there for hours and hours at a time.

I am actually disgusted in your lack of service and could even think that I booked with Air Canada because of the convenience of flying direct out of Orlando instead of using other Air Carriers with connecting flights at a lower cost. I was an avid Air Canada flyer and always booked flights when flying to Florida with my mother and daughter. I want an apology from ** who works for Air Canada in Orlando at your gate entry who should be reprimanded or terminated for poor customer service skills. This is a serious situation and I don't take it lightly when it comes to my mother, or for that matter, any Senior Citizen being treated like that.

We never used Air Canada in the past because of the terrible customer service other have experienced in the past. I reluctantly booked this flight (AC1888) because it accommodated her schedule. I understand that this will go into the Internet black hole and will never hear back from Air Canada. I needed to express the lack of concern these agents demonstrated and unfortunately no name tags were observed. Again this very bad and lack of customer care. Horrible Customer Service! What a disgrace to be associated to Canada.

Her sister was flying domestically from Vancouver and was able to fly onto PEI with no problem. Her and her sister were to fly together to see their sick grandfather. The weather was perfect on the 14th for flying but because of snowstorms ** never got there and we had to fly her back to Denver. Air Canada admitted total fault yet do not want to reimburse us for any of the $1200 we paid to get her there. Obviously they don't care about the security breach. I have contacted the mayor of Toronto and Air Canada. The mayor doesn't care anymore than anyone else. I was told by his office that the security problem was not his problem that it would be the airport's problem.

I know that this item will never ever be found and that is extremely disappointing. My brother left an item (quite large) on Air Canada last year and they never found it. Do they find anything that is left behind on the plane? I am very disappointed in Air Canada and their lack of service or response to the issue. This was the airline of choice but guess what..NO MORE!!

The only redeeming feature odd enough were the two meals. The crew was nice but seemed embarrassed by the level of service their airline was offering. Now that I know, I will not fly to Barcelona from Vancouver - it was the only way to go. As a Canadian I will fly to the U.S. first. I know the airlines don't care about service anymore; the bottom line is about the almighty dollar and how many persons they can cram on a plane - but Air Canada, how could you? I was once your champion.

The flight was supposed to be at 6pm from MTL. They delayed till Midnight. So I went into town, all is well, whatever - I don't have anywhere else to be really and I don't mind waiting. So I get back to the airport at 10 or whatnot, then the fun begins. At 1130 we board, all seems well. They tell us nothing for 30-40 minutes, until people begin to wonder. We get an announcement stating that they are working on "something" and shouldn't be long... Hasn't it already been a 6 hour delay?

After an hour, they repeat the same exact message in different words, sounding even more optimistic. After the second hour, they explain the computers are malfunctioning "SLIGHTLY" and they have the best technician in Canada working his best. They claim after 2 and a half hours that they are in "solution mode". 45 minutes thereafter, they finally tell us it is cancelled. It is almost 3 am. I had been begging to let us go back and sleep in the airport or anything like that, but they insisted everything was under control.

When we got out, there was only one customs agent to treat all of us. This is a pretty big ** plane. There are a lot of us. Once we finally get out of customs, there are no agents available (though promised) to tell us where we can stay for the night, and what other compensation there may be. They had to take care of the people who already had a flight at 6 am. Half of the people went home or to a hotel by this point. In the end, we had to pay for our own cabs, hotel, food (we hadn't been able to eat for 14 hours, everything in the airport was closed. I was literally cramping and starved. I couldn't get a granola bar from them). They said they would "refund", aka, we have to chase our money down.

I'M NOT DONE. The hotel made us check out early, so we had a great 2 hour sleep. Once in Paris, I called to change the date of my flight back. I wanted to come back home ASAP. Not having a good time and I'd missed what I'd planned on doing already. I call Air Canada. They did not agree to refund for the two nights lost in Paris which I had already paid for.

They gave me a 300$ cancellation fee. Now here's the best part: I booked my flight through AEROPLAN. So they transferred me there afterwards. They also gave me a cancellation fee and told me AIR CAN was not allowed to charge me. I call Air Canada back and only 2 of 6 representatives acknowledged this. The rest hung up on me. Literally. I have never been so astounded. I only called the LAST lady a **! I was allowed to be mad by that time! I was polite until then! She called me a liar. How insulting is that? I have proof on my credit card receipt - I mean it's pure negligence.

So now I must go to court. Great. Thanks Air Canada. It also cost me 40$ to stay on the phone with them. My girlfriend is coming to visit me here in Paris. She just got told there was no room for her on the flight. She is one of 8 people to be told this fact. I hate this company and am spreading the word. They should not be able to profit 500$ million a year. I can't wait to smile at their lawyer in court. I am a lawyer in training. It's gonna be tons of fun. I hate you, Air Canada, and I will make every effort to avoid your airline in the future. This is no way to run a business - the only reason they get away with it is by Oligopoly.

I showed the hotel my printed copy and they agreed that nothing in my documentation even mentioned it. When I demanded to talk to the manager, they called him and I told him that I refuse to pay these extra fees. In no uncertain terms he rudely said that I will be either be paying up or we will not be allowed to stay. As we were both tired and need of a room I was forced to agree to pay for these charges. They did tell me to take it up with Air Canada when I return to Canada. I complained to Air Canada and below is my response.

Summary: Air Canada clearly blamed me for this problem and sent along a copy of the hotels webpage as proof that it was my mistake. It clearly shows under important notes mention of these extra charges. My copy which I printed at time of booking in December also shows important notes but there is no mention of the hospitality fee. It is obvious that Air Canada received my complaint, updated their website to reflect these charges, printed it and used this falsified document in defense of my complaint. No doubt that Air Canada did not suspect that I printed the same document at time of booking which clearly shows the truth of this disclosure.

The extra charges amounted to $280.03 Canadian. The reason I chose Air Canada over competing Westjet was because of Air Canada's cheaper price which turned out to be false and misleading. Looks like Air Canada found a way to scam Westjet out of customers by scamming the customer to pay extra upon arrival. The fact that they did not accept any responsibility whatsoever and had to falsify a document to mislead me is totally unacceptable. They have caused me a lot of money, stress and inconvenience over this.

When we arrived at the airport we then look for the gate and went through US Customs without having enough time for the washroom. As soon as we came to the gate we have been advised that our connection flight had been gone. They then directed us to go to Air Canada Customer Services to either rebook the tickets or get the refund. After we followed all steps such as lining up, filling out forms to check out from US Custom, going up stairs… and going down stairs… and upstairs over and over again to get to Air Canada Custom Service. At Air Canada Customer Service, we had been offered either to flight to San Francisco or back to Windsor.

I refused to go to San Francisco after looking at my daughter‘s red eyes, I knew that she was very tired from the “running up and down, in and out and around…” but she could not understand or explain or question me about the incident (only tearing out), on the “Runs” I encouraged her by saying “hurry up we going to Disney Land” in order for her not to give up. My hotels and car rental had been booked in San Jose, Santa Ana…. Los Angeles. If I accepted the offer of the flight to San Francisco, what were we supposed to do in the middle of the night with my special need daughter and had no place to stay, and no transportation….. she would collapse and end up in the hospital and if it happened I cannot afford to pay for all the medical costs in US.

The agent at the Service Counter was kind enough letting me know that there were 3 seats left for us to go back to Windsor, if we were not hurry, they would be sold out. I then have to take the tickets to go back home. But before leaving the service counter, I did ask him what to do with my return tickets (Los Angeles-Windsor). He then asked me to provide him the booking reference no. (he did not see them, because they were booking separately) and said he would take care of them. The day after, I called Air Canada Service again and found out that the return tickets from Los Angeles to Windsor were used for the Toronto-Windsor tickets without letting me know.

My daughter was very upset, crying and talking to herself when she arrived back in Windsor - at that time she realized that she was sending back home. I could not understand what she was talking about except Disneyland. Mentally, I am in pain when look at my daughter getting weird like that. I am not sure what was in her head, I wish that she could yell at me.

After arriving at home, I tried to put my daughter to bed, and try to rest, but while laying down I recalled everything and started to cry and blame to myself not to do good job as a mother of a special-need. I destroyed my daughter's dream, I also wasted her life-saving money, time, energy but it was not my fault. If we had enough time for the connection flight, we would not missed the flight and by now we would be in those places, which I could see the sunshine on my daughter's face instead of tears.

I did not intend to spend $3972.59 ($2266.50 credit amount from Student Universe which belongs to the previous cancellation trip plus paying for extra charge $524.33 and $1181.76 for tickets from Windsor to San Jose) for the trip from Windsor to Toronto and Toronto back to Windsor and also injured myself at the airport by missing the escalator step. I also did not want to torture my daughter mentally or physically by encouraging her to run there and back, from up and down over and over again, almost five to six hours for nothing. What should I do? I really need your help. (I did send this explanation to Air Canada Customer Relation.)

Despite being first at the gate, plane filled and four of us with previously confirmed seats were hustled to OGG bound flight at neighboring gate with nearly same scheduled departure time. Agents at YVR gate said a connection OGG to HNL would occur on arrival. These agents are seriously misinformed on how Air Canada operates in Hawaii. The Maui Airport is locked down at midnight and our arrival at 11pm left us with no connecting flight. The overall problem got worse from there and was not resolved in any way by Air Canada, rather by local authorities and the assistance of Hawaiian Air.

I got home the next day and needed all my composure and intellect to locate my bag. Air Canada has no staff in Hawaii. Services are farmed out to temporary personnel who show up nightly to handle the two or three incoming flights, which are quickly boarded and turned around to Vancouver or Toronto. This bare bones contracted staff is as clueless about Air Canada as the greater Air Canada staff is clueless about its own void in Hawaii. The support personnel behind the Air Canada contact phone lines in India and Toronto are equally clueless about the void in Hawaii. The Air Canada customers waiting to board in Hawaii are mostly unassuming Canadians who tolerate this without complaint.

1. On November 26, 2014, Air Canada flight AC4743 (going east to west) almost struck another large jet travelling north to south at an estimated speed of 600 knots within approximately 150 feet in the air above, roughly north of Lake Superior and close to the Manitoba border, at or about 2:30 pm. This placed the lives of everyone on both planes in danger, when being so close what would have happened if that other plane hit a lower pressure zone, or the plane I was in encountered a stronger than normal aft gust of wind? I have reported this to the CTA and I will be willing to bet there will be some evidence despite their attempting to deny this occurred (I suspect they will try to destroy their records but hopefully there will be someone else that saw it, or some logged radar and electronic RF airship id data will be available through the privately operated airports that monitor that space in Canada or in USA).

2. As I was checking into Air Canada flight AC798 at LAX (see also other complaints in this system about this flight), I was told the departure and arrival time to YUM (Montreal, P. Quebec) had been changed to later so now I had to wait almost six hours. I probably don't have to reiterate how unfriendly it is to travel especially through the air in USA within their airport jail type systems of intrusive cargo/body searches, unsafe x-rays and security guards, searching old ladies and babies for drugs or bombs. I missed all my pre-arranged transit connections in Montreal due to the delayed arrival Sunday evening, so I had to pay a taxi to drive me an hour to get home. On top of that I had to put up with a plane full of French people for another 5 hours that were mostly sick, coughing, sneezing, a few vomiting (it was a very bumpy flight).

3. Air Canada refuses to give me flight point credit for flying from Montreal, P. de Quebec (via Vancouver, BC Canada) to Auckland, New Zealand and back because in their words "it was not a valid subclass". I don't really want their Aeroplan points as I cannot every recall using them nor do I plan to (especially now that they "expire" everyone's points if you don't pay them more money every year). However, their actions constitute unethical business policies and practices.

Here is why. They have applied disparate discriminatory treatment by classifying some flights differently on the same plane, or on the exact same route, as a class that will not be given Aeroplan points, yet other flights on the exact same route (same origin, same destination, same plane type) will be given Aeroplan points. Likewise, some Aeroplan members will be given points on the a flight while others on that flight will not be given points. Air Canada transaction records could be provided by them to verify this allegation. This is unethical discriminatory behavior. This is one flight (quite a long one over 12 hours) and there were others too. NZ Flight Number: 0083, Flight Date: 2014-11-26, Origin Airport: Vancouver International Apt - BC, CA (YVR), Destination Airport: Auckland International Apt, NZ (AKL), Booking Class: K.

4. In 2008 Air Canada refused to refund or change the overseas tickets my wife and I had purchased from them which amounted to approximately $5,000 since we were unable to travel due to the aviation flu issues at that time. In return for our money we received absolutely no service or products for $5,000 - zero, only bad service dealing with them to try to change it or get at least a partial refund. I rest my case. Please let airlines know that consumers have rights and feelings.

I then proceeded to go online process and it is 2 days now and I still can't get any information from Air Canada on the status of my baggage. While these airlines just pay out a value for your belongings, the personal losses are irreplaceable. I can't get even get a courtesy call from the airline that they are making any effort. My take on this is that the airline left our baggage intentionally in Houston to push back at the gate so that they did not have to pay the penalty for pushing back at the gate late.

Consequently my boyfriend headed into the plane without me and I was stuck in the airport until 3:00PM the next day. By the same token, I was given false hopes about a plane out that night, to which kept me waiting in angst for many hours at the customer service counter, only to be let down again. In view of all of this, I ended up at the airport from 3AM on Saturday morning to 3PM Sunday the next day, arriving back at 7:00PM. The agent would not give me compensation for new clothes, so I ended up wearing the same outfit for two days, as my baggage could not be found and was checked in. Furthermore, when I finally did board my flight I received the worst service I have experienced in years, and was also served one of the most unpalatable meals, a salmon salad, which made me sick the day after.

However, because the bookings were made all on the same day, there should be some consideration, plus the fact that my mind is not functioning as it once did. Is there no humanity with Air Canada Vacations? No reasoning? I will never fly with them or use Aeroplan credits again. I now have paid $230 of which Air Canada Vacations is not about to refund me because I made 2 mistakes. I have the emailed cancellation message for the hotel.

When I wrote to complain and asked for compensation, all they offered was $100 and useless vouchers, as I have no intention of ever travelling with them again. Have written umpteen times but they insist that this was a misconnection when I know full well it was an overbooked flight because they were going around checking seat numbers for various passengers and each seat was taken.

I tried to obtain a credit for the remaining flight (to take an earlier flight with Westjet) but was told by the rude lady at the check in desk that as I had a flight for seven hours later no refund/credit was possible. In the meantime, my wife and children had journeyed 90 minutes to Saskatoon to await my return at 19h30 but would now have to wait till 01h30 Sunday. To avoid travelling by road at this late hour, we opted to have them stay over at a hotel in Saskatoon, an added unnecessary expense occasioned by the maladministration at the Calgary check in counter.

I Have belabored the above description to illustrate the difficulties encountered by people from the prairies when making international flights. As these flights usually terminate at an airport in another province, the airline staff have little regard for the logistical difficulties encountered when having to travel an extra last leg into the prairie provinces especially Saskatchewan and Manitoba. I am certain people from the northern provinces also encounter similar difficulties.

I think that a civil aviation passenger bill of rights is necessary to protect the interests of the poor tired passenger who has to contend with rude and inattentive staff who no doubt are also pressured by the carriers into misdirecting passengers with respect to their rights. The bill of rights should be prominently displayed throughout airports and be available as a mandatory part of the downloads when booking tickets online.

Further I think passengers with onward connecting flights after a customs border post should be offered a priority lane at customs. Lastly, Air Canada bears a national symbol even though it is a privately managed company. I am of the opinion that they do not deserve to carry the national symbol on their livery when they behave in such a deplorable manner toward fare paying Canadian passengers.

Add to that - the washrooms are so small I couldn't even fit in. And, the toilet seats refuse to stay up! Come on, AC, adding a slow-release toilet seat, or even Velcro at the top, would cost you nothing! So, if you see an Air Canada Dreamliner on your flight itinerary, run away. They've turned it into a Nightmare Liner!!

I used the same carry on bag 5 weeks ago with Air Canada, at the same check in counter without any problems or concerns. When my husband changed planes to get on his connecting flight from Toronto to Vancouver, there were others traveling on the same Air Canada flight taking on carry on cases the same size and some larger than the bag he was forced to check in and pay an extra $25.00. Totaling $50.00 for the two pieces. The carry on is two years old, is a standard size, sold with sets of luggage in Canada and the States. Most luggage have front pockets that prevent them from fitting in to the prescribed metal holder found in all airports. No one else bothers you. The pockets of his carry on was not filled. Unfortunately, my husband has a return ticket with Air Canada.

This type of nickel and dime pettiness does not happen with their competitor West Jet. From here on in, I would rather drive to Toronto and take a West Jet flight where the staff are polite and helpful. Had it not been the fact that the time was short for boarding, I would have retracted the larger, checked suitcase (which was not overly filled and well under the 50 lb. allowance and placed the contents of the carry on case into it).

As I mentioned it is only 5 weeks ago I used Air Canada on the same connecting flight, using the same piece of luggage without a problem. I have traveled with this piece of carry on luggage on several US air carriers, Air Canada and West Jet for 5 return flights over a two year period. I assume, Air Canada is forcing their employees at the check counters to disallow standard sized carry on bags to make money, forcing customers to pay last minute for an added check in bag. Especially when in Toronto, a much larger airport, their check in counters are not harassing their customers. In Toronto, Air Canada is being more reasonable. I find this behavior reprehensible. It leaves me feeling angry at this type of treatment.

From now on I will go to the States when possible where it is much cheaper to fly to Seattle, rent a vehicle for a week and drive to Vancouver, all totaling considerably less than an Air Canada from both North Bay, and from Toronto. I will not longer consider traveling Air Canada. I will travel with West Jet or one of the US carriers instead where most of their staff are happy to help customers and value their patronage. No small wonder Canadians are going across the border to fly to their destinations. Many charge for a checked bag, but, do not hassle you with a carry on piece of luggage with wheels.

I believe I must have spoken to the same "lovely" agent that a previous person spoke to who insisted that she was the only person I could speak to and a supervisor could not speak to me and in speaking with me she could not, would not and would never help me. She hung up on me. I have been on hold for two hours and now am told that my tickets expired and that I had only three months -- in November 2013 -- to rebook the tickets, despite my husband's illness. I have been on hold for 25 minutes and the call just disconnected. Why am out $2,000? How can this airline have any pride when the only comments posted are negative? Hey folks -- take a Southwestern flight.

Following an invitation from admirers of my work, I spent 48 days in Canada, visiting different provinces such as Alberta (Edmonton), Toronto and Newfoundland. Many of my original works and paintings were sold in these provinces, for a total sum of 7200 Dollars. I also conducted an exhibition at Newfoundland. After the exhibition at Newfoundland, I removed all the frames from my paintings and packed them (a total number of 65 paintings) in a hard shell box for transporting back to India. I also packed my work file for the publication I am now working for in the said box. The said hard shell box, containing the items mentioned above, was booked as luggage, along with another box, for my return flight trip to Calicut (Kozhikode). Other than that, I had a hand luggage, wherein my expensive acrylic paints, brushes, laptop, camera, tablet and the money received from selling my paintings were kept.

I boarded a flight operated by Air Canada from Goose Bay Airport (YYR) at 7.10 PM on 19-6-2014. The said flight being delayed due to bad weather, I missed my connecting flight from St. John’s NL Airport. I was neither offered a delayed flight from St. John’s NL Airport by Air Canada nor given accommodation so as to catch the next flight from St. John’s. Instead, Air Canada transported me to Toronto, a journey which took more than 4 hours, to see if I could get a connecting flight from there on the same day. However, there being no such connecting flight, I was forced to stay that day in Toronto, after having unnecessarily travelled those extra hours. On 20-6-2014, during the security check at Toronto Airport, I was forced to surrender my hand luggage containing the items above mentioned. I was permitted to retain only a small amount of money for emergencies and was told that my hand luggage would be returned to me at Calicut (Kozhikode) Airport.

Thereafter, I was forced to undergo the most harrowing journey of my life, without adequate money, food, toiletries or clothing at London and Abu Dhabi Airports. I had to undergo hospitalization after I reached home as a result of my miserable travel. In the meantime, when I enquired with Etihad Airways at London Airport about my baggage, I was told that no information about the same had been received from Air Canada. After I reached Calicut (Kozhikode) Airport, I was shocked to learn that my luggage was missing. I had put in a claim with Etihad Airways on the said day itself. I listed out the articles contained in my luggage of a total value, amounting to 46,913 Dollars.

Ten days later, Etihad Airways informed me that one of my bags was traced from Air India and that the other bags had not been passed on by Air Canada to Etihad Airways. All my original work was in the luggage that is still untraced. My work file was also in the luggage and so I could not submit them to my employers, thereby putting my job at risk. The other valuables that were in there, my paints, money, equipment, etc. are all gone. I contacted Etihad Airways on a daily basis, but to no avail.

I had also contacted Goose Bay Airport (YYR) but Air Canada informed me that my loading chart could not be given to me as the equipment was broken and thus luggage could not be scanned at the relevant time. Subsequently, Etihad Airways informed me in writing that it could grant only 600 Dollars to me as compensation for each of my baggage. This sum is ridiculously low and cannot in any manner compensate me for the loss of my original paintings. The estimated value of my valuable works will come to 39,000/- Dollars on the basis of the sums received by me by sale of my paintings in Canada.

Subsequently, on 10-7-2014, I received from Etihad Airways at Calicut airport my hand luggage in a severely damaged condition. All items, including the 7200 Dollars received by me from sale of my paintings, laptop, iPad, etc. were missing from the said hand luggage. On 1-7-2014, I made a complaint (Ref. No.**) to Air Canada in this regard. I sent various reminders, including two to Air Canada on 12-7-2014 and 2-8-2014. In the last reminder mentioned above, I requested nothing but that Air Canada should take all efforts to trace out my missing baggage, as a commercial airline with a reputation for doing its best for its customers and pointing out how valuable the creative works and equipment are to an artist like me. All required documents, including photographs of the damaged hand luggage traced out, were forwarded to Air Canada. However, apart from a communication on 28-8-2014 offering an apology and an attempt to cast the responsibility solely on Etihad Airways, Air Canada has done absolutely nothing in the matter.

It is obvious that both the airlines are trying to evade responsibility for the sheer negligence that has occurred in the matter. A blatant deficiency in service has occurred on the part of both the airlines in handing over my luggage to me. I am entitled to be compensated for the loss of my valuable paintings and equipment and also for the mental agony and anxiety caused to me by their actions and omissions. In view of their totally indifferent attitude, (Etihad Ref: **) I had been waiting for the last three months to get a favorable reply from them, but they could not give me my luggage and even the compensation what I claimed.

After three months, I was forced to tell the media about it. And it became a hot news in all the media. I am left with no option but to take appropriate proceedings to get back my luggage or to obtain adequate compensation from the airlines. I request you, sir to help me to get back my lost luggage which is very much valuable to me or help me to get compensation what I claimed from the concerned airlines.

It's now a month later, and I needed to book a flight for business. After calling and speaking with the agent at Air Canada (Marie from the Toronto Call Centre, VERY unhelpful) I'm told that each flight costs me a cancellation fee of $210 and a transfer fee of $120 for a total of $330 (for EACH flight)!!! My original flight only cost $450 each - so basically Air Canada are the complete opposite of caring and compassionate but rather deceptive and shady business operators. Furthermore, when I asked Marie to speak with a manager (one three different occasions) she said that she's the only person to speak with and flat out said 'no' about speaking to anyone else. My only option was through their complaints department via email online. I merely want them to listen to that original conversation to see that there was no discussion by their agent about any cancellation or transfer fees, nor was that indicated within the email confirmation afterwards.

I can't tell you how disappointed I am that the supposed #1 airline in Canada (where I'm proudly from) would run such a shady business operation and, furthermore, not correct issues for their customers where there's been a clear mistake on their part. Will never travel on one of their planes again.

Basically, Air Canada has decided to shove more seats in every class onto this aircraft at the expense of comfort and space, and every passenger is short-changed as a result. The 777-300ER that normally takes 359 passengers is being converted to 458 passengers - mine was one of them. The passenger loses. I have read that it is a plan to reduce cost per seat by 15%. It is a total disgrace - avoid this aircraft at all costs. Air Canada used to be a great airline but it is heading downhill. I have sent two emails, two letters to the LHR office and two letters to Calin Rovinescu: the CEO of Air Canada. No reply of any kind has been received to date. Air Canada really doesn't care anymore. If this is the way Air Canada is going, then it's time to change airlines folks.

We were quite shocked as we were on time and still the agents said we were late! Ok we said and waited until 1900 hours. Upon reaching at the designated gate 48 we were told that 1900 hours is also fully booked so they again transferred us to 2000 hours to Toronto, waited again and as soon as the time striked - same story (2000 hours was also fully booked). This time we were getting angry and frustrated as were being transferred onto different flights. Agents told us that we'll definitely go on 2130 hours last flight to Toronto. So we waited again (bearing in mind we landed at Montreal airport at 1720 and it was already 4 hours delay). Our family and friends were waiting impatiently at Billy Bishop Airport.

At 2130 hours again we were told that flights are fully booked and that the confirmed seats will be given to us for the next day morning flight at 0630 hours. We also accepted that as we had no other choice; however, when the agents advised us that they cannot put us in any of the hotels for the night we just felt ignored. We waited patiently until 2130 hours only to be told that we have confirmed booking for the next day, no hotel for night and was only given CAD20 for our meals at the airport. What the hell??? Passengers were flown without any kind of priority basis. Your Agent Christina ** (supervisor) was there who is ever so rude and dealt with us in a very unprofessional way!!!!!!!!! We were left deserted at the airport. We were told to wait at the airport without lodging etc.

First time in Canada with world class Airline ruined our whole trip. We were then told that we can collect the bags at the baggage claim; however, upon our approach we were advised that our bags has already flown to Toronto Pearson (and not even to Billy Bishop). I had my medicine in my luggage as I suffer from joint pain being a thyroid patient. I would be also lodging the claim for that too. How can you fly a luggage on a passenger aircraft without the passengers??? Without advising us?? The whole system was in chaos. We were not prepared to sit at the airport overnight without my medication. So we decided to arrange a taxi from the airport to Toronto which costed us $600.00 (CAD) and took us 6 hours to reach YYZ airport.

Upon reaching at the airport we went towards to claim our baggage. I got my luggage straightaway; however, my friend's luggage was still missing. We then asked the agent who told us that his luggage is coming on the next flight to Toronto. What the heck?? Contradicting stories!! All the way. So we waited again for my friend luggage to arrive which co-incidentally did arrive on that flight. Soon after claiming our luggages I found out that my eyesight glasses (case) were missing which was attached to the luggage!!!! I was very furious at that time and requested to speak to the manager, however no avail. Nobody was able to comment on anything!!

I'm talking to my solicitors to take appropriate legal action Air Canada so that you know how to deal with customers. I've also recorded a video footage of your handling agents the way they dealt with the luggages! I will be showing that too in the court of law. I work as a logistics manager in reputable company in England and have never come across such a disaster in my life. Air Canada not only ruined our start of vacations but also added a cost burden upon us. I'm very very very disappointed the way you guys handled our situation. Flights overbooked, no adequate accommodation provided, discrepancy in giving out meal vouchers, (the fellow passengers who traveled with us were given $30 CAD and we were only given $20.00 CAD) not to mention that this is nothing against the cost we had to incur from our pockets just to get to destination.

Under IATA regulations your airline is obliged to provide us with Adequate accommodation, meals and transfer in case of any flight delays. Your agent Christina ** was one of the rudest person I ever met in my life. As I mentioned before, we work as professional in our trade and I understand sometimes the things doesn't go along, respecting that Air Canada should have consider our situation and dealt with it in a nice way. I demand your immediate response to my query and I look forward to hearing back from you within 24 hours.

After many complaints nothing was done to sort this. We boarded our Virgin flight, however our bags were lost for 1 week! When we arrived in Toronto we attempted to redeem our delayed boarding vouchers and were refused and dismissed! When we went to travel back to Dublin from Toronto we realized when we went to board the aircraft that we were flying with Air Canada Rouge. At no point in the booking process, ticket etc were we made aware of this. When I complained to the boarding staff, I was told "Oh you were expecting Air Canada, well prepare to be disappointed". After arriving back from our holiday I complained to Air Canada on 15/08/14. I am still waiting on a response! Also I posted my request for compensation to the UK address for compensation. I have still received no compensation or response. The amount due for 2 people is €1,200.

I could never know if I would be able to get a Visa before purchasing the ticket because an itinerary is required to apply for a Visa. The value of my ticket can be applied toward the purchase of another ticket for future travel before March 16, 2015. However, I don't have any future travel plan. In addition, all the flights operated by Air Canada is connected from Canada. Therefore, I will need a Visa in anyway. And to apply Visa again, I'll need an itinerary or ticket. It is also not guaranteed that I will be able to get the Visa. In this case, they should able to refund the ticket since it is not my fault. I properly applied for the Visa on time. Unfortunately, Air Canada Customer and Refund Service insist on not refunding the ticket. This really bother me and this is not fair.

We went to Delta and were pointed to WestJet. At WestJet we were booked in but could not go because the ticket was not paid for by either Delta or United. We were sent a 1/8 of a mile back to Delta and another 1/8 mile back to United. United told us that Delta would not accept the payment electronically because of some glitch, who would in turn pay WestJet. The issue was still not resolved at 7:50 AM and as United had badly over-booked all of their flights to Vancouver, it looked like we were looking at least a couple of days or more to get back to Vancouver, if we were lucky. And as we were both to be back at work Wednesday, July-02-14, we decided to go back a mile to WestJet and purchase a ticket back to Vancouver on their 8:45 flight that we were already booked on. We also thought our chances of getting to Vancouver would be diminished more because of the upcoming July 4th US holiday. The cost was $515.10 each for two tickets.

I realize that weather was an issue but the lack of a flight crew was not, as aircraft were going, after the flight was cancelled. The re-booking I can accept, but not the total incompetence of Air Canada's partner airline, United, in not arranging payment for a flight they booked us on. Surely, being in business for the length of time they have been, these situations would have been figured out long before this happened. I have received 24 emails from United, the last being Monday July 1 at 6:11 pm, after I had arrived home, advising of further flight delays to Vancouver. I want the $1030.20 we spent getting to Vancouver reimbursed.

It appears that you did not understand what the crux of the problem re our return flight from Chicago to Vancouver BC. We followed your partner airlines instructions to the T. United Airlines booked our return flight through Delta Airline, who in turn booked us with WestJet. Both Delta and WestJet confirmed our flight and WestJet had a ticket waiting for us at their check-in counter. The only problem was that YOUR PARTNER AIRLINE did not pay WestJet for the ticket. Again Your PARTNER AIRLINE arranged this flight and we did what they instructed us to do. As the flight was leaving before United could get THEIR payment problem sorted out, I PAID for the flight to avoid the obvious gong show that was unfolding. I will not let this issue slide away.

I fully expect Air Canada to reimburse me the full value of our return tickets. I can assure that this will cost Air Canada much more than the face value of the compensation we seek if this issue is not resolved to my satisfaction. I would like a cash refund not a travel coupon.

My husband sure was surprised when all he picked up from the airport that evening was my checked baggage. :-( Tell me, why is it illegal for me to fly without my checked baggage but it is legal for my checked baggage to fly without me!? Don't make my mistake. DON'T TRUST AIR CANADA WORKERS. They just assume and make split decisions based on nothing but their own ignorance!

I am PhD in Industrial Engineering and I worked on dynamic pricing. I do understand some seats can be more expensive than others for regular customers because they are buying a luxury. However, I do not believe that I am trying have more leg room for myself. I am just trying to keep the family together in such a long flight while making sure that the baby have a spot to sleep properly.

After writing this complaint, I was sent an email indicating that I should be talking to reservations to resolve the issue. I was contacted by a manager on this. She indicated that my email does not sound like a complaint. She made me feel as if I am trying to cheat the system. Her reasoning is Air Canada is a business and businesses exist to make profit. As a person who developed loyalty programs, I can assure you that losing a customer in the long run is much worse than making an additional $360 for the preferred seats. Anybody who knows a little about total customer value can attest to this. Unfortunately, the Manager that I talked to either does not know what total customer value is or choose to ignore this concept.

Long story short - In my opinion, allowing only one parent to sit in the preferred seat without extra charge is neither humane nor ethical!!! I will try my best to change this policy by taking this issue to media, my social network and public's attention.

I asked her if this was the line for domestic flights. She said yes, but that I couldn't go in line because I had liquor (which was in a sealed bag from the duty free shop bought at Dublin Airport). In her snarly tone she stated that it needed to go in my checked luggage. I advised her that Air Canada just lost my checked luggage, so had no luggage. I asked her what I should do. She looked at me and actually said "find something to put it in, that's your problem" and then told me to move to stop blocking the line.

Absolutely the worst airline to fly with! They were extremely rude to me and other passengers. I only flew Air Canada because I was going international. I have flown WestJet and Porter many times and never had such rude people. I believe WestJet is starting flights from Nfld to Dublin this summer, and I will definitely go that route before flying Air Canada again!!! Until then, holding out hope my luggage finds its way back to me!

Better Business Bureau (BBB) F Rating: While a number of airlines, such as WestJet, United and Southwest, are rated A+, the BBB gives Air Canada an F (the lowest possible BBB rating). This is because of its complaint history with the BBB.

Unresponsiveness to Customer Concerns: My experience has reflected that of the BBB. On a 21 December 2013 flight from Vancouver to Paris (costing over $2000), my checked suitcase was lost by Air Canada. Today, one month later, on 20 January 2014, the AC baggage tracking website shows Tracing continues; please check back later. This is despite my wife and I doing everything that was asked of us, including completing the required form at Paris immediately when the suitcase did not come through; keeping all our boarding passes and baggage tags; and snail-mailing (as required) a complete 10-page claim report with all documentation to AC central baggage in Montreal, five days after our return to Vancouver, and weeks before their 21-day deadline.

No Response in Writing: I have requested information using the e-mail form on the AC website, with no response. No Phone Response: We have made multiple calls. No Response In Person: We have made two trips to AC baggage services at YVR, and have been told that they can do nothing. No Phone Access to Canadian Customer Service Department: Other than the call center in India, AC has no customer service phone number. They appear to have a customer service department in Calgary, but it can be contacted only by e-mail or fax.

Our return flight, through the US with United, was longer than the outbound flight with AC, but was uneventful, and we and our remaining baggage reached the intended destination. Wherever possible, I strongly recommend using WestJet and/or a US carrier.

Original Review: Jan. 21, 2014

Flew Air Canada flight 722 from Toronto to LGA on January 5th. After our flight was delayed by many hours (including sitting on the tarmac for over an hour), we were told mid-flight that we were being rerouted to Boston. Upon landing in Boston, we had to wait again on the tarmac, and then when we finally reached the terminal, were asked to wait for over an hour while the Air Canada representatives tried to arrange bus transportation to NYC.

This wasn't possible, so then the reps handed out cards with the Customer Relations website link (there is no phone number for Customer Relations) and told us multiple times that all out-of-pocket expenses that we incur in order to get back to NYC will be fully reimbursed, as they weren't able to rebook all of us then because there were hundreds of us (at least three flights worth of people), they had to reschedule our flights and find new crew, and there were too many people to find accommodation for given the number of staff available.

They reiterated that we would be reimbursed every few minutes, and I had them confirm that overnight accommodation and a train ticket (there were no more trains or buses running that evening) would be fully compensated. The specific agent that I spoke with was a gentleman. As there were only four reps on the floor when we landed, you would think Air Canada could deduce which employee would have been working then, and could confirm my account of events.

I haven't been able to get help from Air Canada in receiving my reimbursement, but I am now out around $400 due to this. They gave a standard form response of 15% off of future flights, not that I would ever fly with them again, and the option of submitting receipts for a $100 refund 'consideration' - but stated that weather-related costs would not be refunded. I know that there are many other passengers that were in the same predicament since there were multiple flights rerouted to Boston, and we were all told the same thing. The service that I've been receiving has made me feel like Air Canada lied to us so that we would not hassle them, and are now dealing with this by hiding behind anonymous emails. This is taking advantage of customers at its best.

I wrote to Air Canada pointing out that had they fully disclosed in their offer the limitations of both these seats, I would not have paid a premium for either of them and I requested a refund of the Euro 132.00 which I had paid. A refund was refused by Air Canada. A second request to them was similarly rejected. It is my contention that Air Canada has deliberately withheld a full description of the seats and their limitations for which it has charged a premium. Accordingly I believe I am morally (and legally) due a refund from Air Canada. In its initial reply to my complaint, Air Canada offered me a 10% discount on my next flight with them (within the next 12 months) but this compensation is of no interest or use to me as I am unlikely to ever again want to give my business to this carrier after this bad experience.

For example, I went back to use the lavatory and throw something away. All of the flight attendants were congregating in the back behind a curtain. When I approached them to ask for the trash, one female flight attendant looked at me with such anger and said, “Just throw it in the washroom!” Since Air Canada decides to be careless and doesn't enforce the use of name tags, I never retrieved her name. Also when I went to use the lavatory, I noticed three empty seats in the last row where the entertainment systems seemed to be working, yet, again, there was nothing she could do? Later, I saw flight attendants sleeping in these seats. This made me truly realize that Air Canada puts their obviously incompetent crew above the service of its customers. Mind you, this is a NINE hour flight, and with no form of entertainment, originally promised by the airline, I thought I would go crazy and I almost reached that point!

The flight also ended up being delayed, which I understand happens, but the response by EVERY SINGLE employee was unhelpful! I even heard one say, “It just happens, what do you want!” Luckily, I made my connection only because the flight was boarding late and thanks to no help from any employee of Air Canada! The customer service was absent, and that severely hurt my flight!

One of their employees also accused my brother, whom I was traveling with on my reservation, of lying! In reality, he had just misplaced his boarding stub and wasn't sure if he had it because it had the baggage receipt attached to it. The need for this baggage receipt should have been brought to our attention BEFORE we got to Customs in Montreal by the agent who checked us in OR by the agent who was at the gate OR by any other employee. But no, no one advised us of the need for the baggage receipt which led to us having to waste time and energy finding it and having the employee go COMPLETELY beyond all boundaries by accusing my brother of lying about not having it and then finding it, yes FINDING is the key word there. Lying constitutes purposeful deceit which my brother was nowhere near! He didn't hide it and then change his mind about having it, he simply couldn't find it at first which should have been understandable because, again, NO ONE advised us that we would have needed it.

I did receive a response from Air Canada regarding these issues, and all they could offer me was five percent off of a future flight that had to be operated by Air Canada. Are they seriously assuming that I would fly with them again? Also, instead of focusing on the entire complaint, which was over a page in length, they decided to explain themselves on behalf of the broken entertainment system which, honestly, I could get over at some point. But in their response, they nowhere addressed the other, more enraging behavior that I outlined clearly throughout my complaint (the above parts are from my complaint)! I will even post their response below for you to see.

“Thank you for your email. I am pleased to respond on behalf of Air Canada. We make every effort to ensure our entertainment system is functioning on each flight. However these systems are not infallible, and although tested routinely, some malfunctions are not detected until after departure. This is simply beyond our control, much as we wish it were not. In response to the seats at the back of the aircraft, these are crew seats and Air Canada has a contractual agreement to designate a few seats per aircraft type as crew rest.

As a gesture of goodwill for the entertainment system, we are pleased to offer you a one time saving of 5% off of the base fare on your next booking at aircanada.com. To receive your discount, enter the one time use Promotion Code ** in the Promo Code box at www.aircanada.com when you make your booking. This offer is valid for one year from today. This means the booking and travel must be completed within the year. It is available on a new booking only and applies to a maximum of two passengers, provided both passengers are booked at the same time.

The discount applies exclusively on published fares for Air Canada, Air Canada Express and Air Canada rouge designated flights. Flight pass purchases are not eligible for the discount and promo codes cannot be combined with other discount codes. Please note the fare displayed on the Select Flights screen will reflect the discount rounded to the nearest dollar. Thank you for contacting our office and choosing Air Canada for your travel needs.”

Yes, although hard to believe, that was their shameful, offensive response. It just sickens me when airlines act this way and especially when they get away with it as they oftentimes do. I implore you not to choose Air Canada because they are certainly part of that group if not the highlight of it.

You have/had several issues at LAX and at VC airport. I will get into VC in a moment, but your front line staff at LAX are in dire need of not only customer service retraining, but one of your check-in clerks tried to assault me by throwing a green carrier back that I had left at the desk directly at me when I was in the women's room, desperately trying to redistribute the weight of my bags.

The middle-aged, dark-haired female baggage clerk at 5:20 a.m. on Tues., March 28 at LAX airport, was second from the last (L-R) at check-in. Because of the changes in baggage rules, stores across America have SHRUNK the sizes of bags to fit in overhead, so that people won't have to pay the extra fees. When I bought new bags on Monday, I had very little choice of sizes.

I did arrive with too many small bags and two suitcases. However, regardless of the number of passengers who arrive in this condition, no one should be treated like a 5-year-old, by the check-in agent who is the one acting like a 5-year-old with authority. Below is a verbatim conversation I had with the Air Canada check-in agent at LAX after putting two bags on the scale, the one who eventually threw the suitcase at me in the ladies room:

"Come back here to me because I have your baggage claim for the first bag."

I was in the ladies room with everything open and dumping everything out. While I was breaking out in a sweat after driving all night from Phoenix and stressing (this is 5:30 a.m.), the check-in woman came into the ladies room and THREW A GREEN CARRY ON BAG AT ME(!) saying, "And you had so many you forgot this one!" Your employee threw a bag at my head! I am seriously considering calling LAX because there was a cleaning lady in the room when the event happened and they may have video tape in the sink area.

When I got down to correct size and weight, an employee told me where to stand, and I kept trying to get the clerk's attention as she told me to come back to her and she completely ignored me.

I'm 56 years old, but 36 hours and no sleep and being treated like I was a five-year old, I just started sobbing into a Kleenex in the middle of a very crowded line. A supervisor came up to me, and when I explained, she arranged to weigh my bags and I paid for the $70 for the extra bag. However, she did not give me a boarding pass. She went to the agent who denied everything (I think she had second thoughts about throwing that bag at me in the bathroom). The supervisor had to reissue my boarding pass because the first one was lost.

We landed LATE in VC, everyone on the LAX flight had to catch the flight to Shanghai and we only had 40 minutes. We were following the signs when an airport/AC(?) (both denied misdirecting us) employee told me and several other passengers to BYPASS the Immigration line and go through another way, where we were promptly turned around and sent to the back of the Immigration Line. Now I was really getting upset. There is no way to clear customs and catch that flight.

Why on earth did you schedule the plane change on such a tight schedule at 9 a.m. on a Tues. morning?

A female Air Canada employee shouted, "Shanghai" and a group followed her who were given pink boarding passes and sent to the gate where we boarded right away. There were NO OTHER PEOPLE IN THE AIRPORT. I asked the woman what was going on and she said, "This isn't my job. I'm trying to help you." If that wasn't rude enough, when I was given my boarding pass, I mentioned to the gate agent that there were at least 50 passengers suck in Immigration who were on this flight. His exact words to me were, "AIR CANADA WAITS FOR NO ONE."

Well, you did wait for those passengers, and this complaint can be found on my travel blog.

I agreed to this and then I was told I cannot book my other son for this flight because it is non-transferable. I spoke to two different individuals, the last person being Charlene ** and she referred me to you saying that it is possible that you may be able to issue a proper refund or credit. I do not even need this. All I need is to transfer the name of Tristen ** to Hunter **. I understand policies but this whole situation is unacceptable to me. I have already lost ($300 on rebooking and $100 on extension) if booking can still happen but, at this point, it looks as if I will lose the whole $1446.96 (unearned revenue for Air Canada).

This issue needs to be dealt with immediately as I do not expect to have to pay the amount that the flights will surely go up with delay. I will add that both of your representatives were friendly but seemed unable to help with this .They also explained to me your policies regarding rebooking and non-transferable along with the year policy with the credit. I do not accept any of this. I have no interest in having to take care of this through social media but this is my next step. I feel as though I am being taken for fee after fee by these policies. I await your response.

Just a note: Any allergy can become life threatening at any time without prior notice. Any person who has even had a mild allergic reaction to nuts, milk, eggs etc. can go into fatal anaphylactic shock the next time they are exposed. New allergies can occur at any time as well. On your site, when you say people with "severe allergies", you are misinformed about allergies. If you have qualified medical doctors reviewing the information, then they are misinformed. Ask an allergist or allergy specialist. Although I have never had anaphylactic reactions to nuts on a plane, it does not mean that I can be complacent. The only thing I realized after this atrocious situation was that Air Canada is protecting its own hide and has no interest in customer service or basic human compassion.

Allergies are already a disability someone has to deal with daily. You can surely understand why someone would not want a reaction to food (that could have easily been replaced with something else) when they have no access to medical attention. And to address the response that it is an infringement to others' rights, it is an infringement to my rights not to be allowed to fly in a safe environment.

Like I mention in the blog, I have never asked for any extraordinary measures to be made. And to address the response that other people are free to bring their own bags of nuts on the plane, I say yes they are. And I am free to ask them to refrain from eating them. If they refuse to comply, I should have the opportunity to move seats, or they can be relocated. It is a matter of health, and I have to be able to advocate on my own behalf. The only concession I require is that nuts not be served near me. I usually bring along enough snacks for everyone in the adjacent rows as well. I have no problem letting people know that their very small sacrifice of going nut free on the plane is greatly appreciated. There are some excellent nut-free trail mixes, cookies, crackers and granola bars available. There is no reason the airlines could not use these products.

Air Canada has turned me off flying for good. Unfortunately, I am overseas and terrified to board a plane again after the horrible treatment of the Air Canada staff. I have a peanut allergy and have flown many times on many different airlines without incident. Sometimes the flight staff is helpful, sometimes not. I was appalled at the atrocious treatment we received on our flight from Calgary to Los Angeles. I was flying from Calgary to Brisbane with a plane/airline change in Los Angeles. I had my husband and 2 children with me as we were moving overseas. I had made all necessary precautions. I had called the airline twice prior to leaving to ensure a note was on my ticket about the allergy. I never ask for unreasonable actions to be taken, like making the entire flight nut free. I know that is not reasonable or possible. I don't even care if they make an announcement; I can inform people near me if I need to. All I need them to know is I have an allergy, where I am seated, and that I require they don't serve nuts near me. I will worry about the rest myself. I always have.

Upon entering the plane, I informed the first flight staff about the allergy and my seat number. She looked annoyed and asked me if I had an EpiPen with me. I always bring 2 on long flights, just in case. That is when things went sideways. Next thing I know, the plane is completely full and a very abrasive woman comes with a large manual to point very aggressively at a statement about their policies. She informs me and my family that we are to disembark the plane immediately as I never received medical clearance to fly. I was stunned. This had never happened before. We gathered our things and left the plane. I was visibly upset. I was trying to ask her questions as we proceeded back to the terminal. She informed my husband that he needed to "calm me down" or we would be escorted from the airport.

I was never told that I needed medical clearance to fly. I was trying to hold it together. My kids were getting upset as well. We explained that we had a connecting flight to Brisbane, and had just traveled from Halifax, and had nowhere to go. They were going to "try" and get me the medical clearance. They let us on the plane again, but then shortly after, we were told to leave again. Then they let us back on the plane again. I signed a waiver that if I died, it was not Air Canada's fault. Then they said we had to get off the plane again. They kept asking if I had ever had a reaction on a flight before. I kept repeating that I had not, three times! Everyone on the small flight is looking at us. Everyone is angry. The plane is very late already. They tell us we are delaying the plane too long and people will miss their connecting flights. I know, we are about to miss ours!

We are standing in the terminal in disbelief. By this time, my kids and I are all very unhappy. My husband is very angry. They have removed our luggage from the plane for the third time. When someone yells that I have clearance and can board. We are rushed on the plane, but not before we are inadvertently told that the note on my file that stated I had a nut allergy was in fact clearly written on my ticket. There should have been no confusion. If they required medical clearance, they did not tell me.

Here is the final kicker. As we are walking down to board the plane for the fourth time, my husband said something along the lines of "This is **". Not appropriate, but I think that was rather restrained considering. All of a sudden we are surrounded by security staff that insists we apologize to the Air Canada staff or we won't be allowed to fly. The flight attendant is bawling, like we have done her a great injustice. We are forced to apologize. She won't even look at me the entire flight.

When we finally get seated again, I can't even speak because I am so upset. I sit and stare straight ahead for 3 hours. I am appalled at the treatment we received. The announcement made by the pilot was equally disturbing. He said it was not Air Canada's fault; it was a policy they had to follow. If it is not their fault, whose fault could it possibly be? And of course there is always some ignorant person on the plane who very loudly states, "All this for a stupid nut allergy, just kick them off." As if I have any control over having an allergy. If I had the choice, I would obviously get rid of it. I was born with it and will die with it, hopefully not on a plane though.

As you can imagine, the delay in getting the bag has cost me about $600 at a very minimum and this does not include the things in the bag that I have not needed to replace yet. My basic questions that I asked through all communication formats were:

5. How will you pay me this compensation?

I am not kidding when I say that they have not answered a single one of these questions properly. Offering $100 compensation is a joke. I even wrote to their compensation department (which is ridiculous that in this century that is the only way of contacting someone) and still no answers. Absolutely appalling. I have told everyone I know to never fly Air Canada.

We missed two paid days at a Sandals Resort for which I had a very expensive upgraded room. Air Canada wouldn't offer 1 cent of compensation even though they had our money for a flight to Vancouver but just up and cancelled. How can they be permitted to treat customers in such a manner? Air Canada Vacations was even worse. They denied any and all responsibility, happy to take our money but not one bit interested in ensuring you get what you have paid for. Air Canada Vacations will never see a dime of my vacation money again. This was the third trip we had booked with them in the past 4 years but I can guarantee there won't be a 4th. No other business would be permitted to operate using such practices and I can't understand how this type of behavior is tolerated by authorities who should definitely force them to be accountable to paying customers. If they were held to task and had to answer for such travesties in customer service, that might instill some incentive for them to improve.

Yesterday, I called in at Air Canada's helpline again, but at this point, it's too late. I have to pay a fare difference of $700 just to get out by tomorrow or day after, for something that is clearly not even my fault. I have a deadline to meet and a job to join by the 1st of January 2013. All because of the mistake that agent made, this will cost me my job in Pakistan. My seat has now been booked for the 11th January (since that's the only date when there's no fare difference), but the damage has been done. Furthermore, I have nowhere to go at this point. My trip to Canada is over. I came here to do a short course at Durham College. It's done now. I left my accommodation and I don't have enough cash to stay at a hotel. I have nowhere to go for the next two weeks.

Please, if Air Canada claims to be the best Airline in North America, kindly tell me where I went wrong here and why am I liable to pay $700 for flight ticket difference? Can't someone even call in just to inquire about something or do you people just cancel their tickets right away without any prior notice, confirmation or anything? I'm extremely disappointed with your service. Kindly help me out here. I have clearly suffered enough. I can't go through this suffering for another two weeks.

Further information: I have called on the helpline of Air Canada, asking them to please waive my fare difference since I need to get out as early as possible. They bluntly said no to my request and said there's nothing that can be done. Also, the only choice I have now is to fly out on the 11th of January 2013, with a 9-hour stay at Dubai Airport, which I initially did not have in my flight that was mistakenly cancelled by Air Canada's agent. I would like compensation for the damage Air Canada has caused, the fare difference at this point, and the cost of my accommodation after the 28th until 11th January.

The YYC-IAH flight AC8106 left late by about 75 minutes and finally arrived at 11:47pm without my luggage. I waited for 15-20 minutes by the luggage belt to be re-assured by the Air Canada and its partner United Airlines staff that my bag had been already re-routed to SAT since it was its original destination. I finally arrived in SAT after a few hours of sleep via the UA4188 flight. To my horror, my luggage was not at the UA baggage claim counter but was traced still waiting at IAH. The AC/UA staff broke their promise that my luggage was going to be there for me when arriving in SAT.

At 10:00am, the UA baggage claim lady quickly found my lost bag at IAH and promised that it will be on the next plane leaving IAH to SAT. They are UA flights (AC partner) at 11:26am and 12:50pm. ** said to expect a call after lunch to confirm if we want this luggage delivered to our hotel or if we wanted to pick it up. We called the 1-800-335-2247 at 2:10pm to ascertain the status of this bag. The website showed useless info by saying "Tracing process continues, check back later!" The rep at the call center located in India indicated that another promise to us was broken. This suitcase was not going to be on a plane until the much later UA1223 flight arriving in SAT at 9:43pm.

This means that I lost a full vacation day mostly waiting in airports or on a tarmac to finally arrive without my luggage and get the runaround for tracing my luggage. My experience with AC is so disappointing and further confirms to me that whenever given the choice between AC and another carrier, I choose the latter. How will AC compensate me for this terrible and stressful experience in trying to regain my confidence in your company? I am a woman traveling in a foreign country with limited mobility and I am wearing a bed sheet sitting in my hotel room waiting for my bag to come ... not enough tears to express how I feel being treated by AC right now!

When we got to Edmonton International Airport that night, we found out that people had gotten bumped as the Montreal Alouettes were flying to Montreal and I'm sure they did not purchase tickets in March for this flight. All my complaining did pay off as my son and I got on the flight, but other people did not. I emailed Mr. Rovinescu in regard to this matter of basically stepping on the ordinary person to accommodate so-called celebrities yesterday, but never received an apology or any type of reasoning as to why when all 3 last names were the same and the tickets were all booked at the same place and time. Someone did not clue in and think family of 3 traveling together, maybe we'd better not split them up.

I just wanted to let the general public know so they can avoid Air Canada, where the ordinary customer does not come first. I've sent letters to the editors of the Edmonton Sun as well as The Guardian and Journal-Pioneer on PE. I also emailed the Alouettes to let them know what Air Canada attempted to do to us and what they did to other people, but have never received a response from anyone at the Alouettes.

Their solution was to to charge an additional $700 to put us on the next flight after we had already paid in full. My wife was not feeling well, was on chemo and terminally ill. They took none of these facts into consideration. These guys are jerks, do not have to compete or be good to their customers because they are owned by the Canadian government. I will never fly or recommend Air Canada to anyone ever again.

Once we boarded the plane, the delays continued. First, we were told that paperwork was not finished so we had to wait. Then when the paperwork got there, the flight plan had expired so they had to file a new one. We finally took off over two hours late. Of course, we were concerned about our connecting flight. When we got to Montreal, there was still time to make our flight, but here is where the really unacceptable delay occurred causing us to miss our connection. Air Canada agents came and found some people who were on an even earlier flight to Chicago and rushed them through security. I suggested to my group (still 7 at this point) that we follow them, but we played by the rules and stayed in line. Big mistake. Never play by the rules in Montreal!

Even though we never left the secure area, we had to go through two security checks, two customs checks, and countless other lines where all they did was scan our boarding pass and allow us to continue. At one point, we were in a long hallway and could see four more queues ahead of us. When we got through one queue, we would get immediately into the next one a few feet (meters) later. When we got to the gate, they had given away four of our seven seats. Two of our group did board and they waited until 7pm to take off on the scheduled 5:35pm flight. My wife was also asked to board but she refused to fly without her husband. Why did they scan our boarding passes so many times if not to see where we were in the airport? This was just plain ridiculous.

Next, we were assigned to fly on the plane from hell! That plane was to take off at 7:40pm and get us into Chicago Sunday night. Plus they gave us $100 each except for my wife as a consolation prize. We told them we were never flying Air Canada again, so credit was not going to cut it. We wanted cash. After eating on your dime, we boarded the plane and hoped we would get home by midnight, but this was not to be. The plane took off at 8:20pm (40 minutes late). Meanwhile, our son began his 90-minute drive to the airport in Chicago to pick us up. Somewhere before flying over Detroit (as shown on your monitor at each seat), we were told that the plane had a problem and we would have to divert to Toronto. You would not believe the screams of horror from the passengers including us. How many more things could go wrong? We were about to find out.

We landed in Toronto and waited at a gate to see if the problem could be fixed. After 20-30 minutes, we are told that the problem could not be fixed and we were going to taxi over to another gate. We waited another 20-30 minutes for a gate. We spent another 20-30 minutes driving over to the new gate. By this time, our son is sitting in the cell phone lot at O'Hare field in Chicago. More waiting and we finally are able to get off the plane at 11:30pm. We were told that Air Canada would put us up in a hotel and give us something to eat. None of this came to be. By 12:30am, it is now obvious that our other two bags (which you charged us a whopping 110 Euros, US$139.54, to carry) were not going to arrive in Toronto. We are told to check in the morning which we did, and they could not find the bags. Meanwhile, our other two pieces of luggage have been collected in Chicago by the two people who went ahead on flight 8657. Their names were originally on those bags. They had the bags locked in the baggage office in Chicago with our name clearly marked. We then had to collect their bag in Toronto, which we did do. Eventually, we had the Chicago office send this bag to the Wisconsin home of the other couple.

In Toronto, we waited for meal vouchers that would have been unusable anyway due to the late hour (now 12:45am), but they never came. We watched for 20 minutes as a line of 50-75 people wait for the so-called shuttle to take them to the hotel and make a very smart decision to skip the four queues (line for the shuttle, line to check into hotel, line to check out of hotel, and the line for the shuttle back to the airport) all of which had to happen in a 4-hour span plus we also had to sleep during that time. The five of us decided to sleep in the airport so we could be sure to be there in the morning when it was time to check in. The next day, we talked to people who had waited for the shuttle and found out that the wait was one hour. We were then happy with our decision to sleep at YYZ.

On Monday morning, my wife checked with baggage and was told they did not lose the bags, but they did not know where they were. Okay! We board flight 7859 and flew to Chicago. Meanwhile, our son had to drive 90 minutes home the night before, get a short sleep, and drive 90 minutes back to pick us up after getting permission to take off work. We arrived on time and filed for lost luggage. On Tuesday, we are told the bags have been found and will be shipped to Chicago. From the tags, it appears they were lost in Toronto somewhere. We hope to see them on Tuesday. Wrong! On Wednesday, we made several phone calls and sent several emails and all we hear is "Please wait!"

At 10:32pm CDT, Global Delivery called and said they have the bags and can bring them tonight. We are going to bed so we decided to wait until Thursday. He said they would arrive by 1pm. At 1:21pm, a man from the delivery service calls and has the bags and is in the vicinity, but needs directions. At 1:55pm, the man arrives with the bags. I verified that everything is in the bags and no damage has occurred. The nightmare was over after 107 hours. If you had not given away our seats on flight 8657, I would not be writing this letter. The trip would have been terrible for sure, but at least if we had gotten home the same day and if we had our luggage, we would have written this off as a horrible travel day.

After my January heart attack, it is impossible for me to fly. So I lose the entire $326.08. I cannot transfer that portion to my husband. The $326.08 is lost entirely! He has been informed that a proposed trip to the Maritimes will require a $ 150.00 re-booking fee. This means out of $652.16, we now have remaining $176.08, a loss of 73%!

Everyone in Canada hates Air Canada now. Yes, quite a few of their employees have become hard-nosed and difficult to deal with but that is the fault of the management. Employees however, are only the product of the company culture and the culture at Air Canada has become "beggar thy neighbour". It is appalling to see the arrogant executives walk away with their unearned millions while the airline herds its cattle class passengers around the country. They have destroyed a once great company by shifting all the profits into executive salaries, bonuses and shareholders pockets while the company is drained of resources.

I am also appalled at Aeroplan and the theft of frequent flyer miles by "obstacle corridor" tactics. Obstacle corridors are designed to make a reward, any reward or gift, so time-consuming and difficult to claim that customers abandon it out of frustration. This is a growing field of marketing for obvious reasons in spite of its inherent corruption. Anyone similarly upset should join the class action suit against Air Canada online and try as much as possible to boycott the airline. Aeroplan was hived off of Air Canada so they could pretend they were not the instigators of this. It is thoroughly outrageous and manipulative.

I would also caution people about WestJet which is pretty much the only other airline in Canada. It remains to be seen how they will behave if Air Canada crashes. Their philosophy also seems to be one of corporate entitlement and reward. So far however, they have had to cater to the customers but they may not care if they become in a monopoly situation.

Let us remember these airlines fly because the taxpayers built the airports, paid for the research into the science and business of aeronautics, subsidized these companies research and development, paid 2/3 of all costs of the university and college degrees held by the employees and management, built the highways and connecting transportation to the airports, pay still for the the regulatory structure to keep the airlines audited and safe and have no say in how these companies are governed.

Without some kind of change to the governance structure, management will continue to be able to raid these companies when they choose for their own enrichment and we the public will be forced to support them because they will be "too big to fail, or to few to fail". I do not look forward to the future of flying.

Then she tells me I have to ship via FedEx, so I find the FedEx office ans send bag. Then I call to find out about missing items. I was told to file online. I file online and wait 3 weeks, never hear anything or even get mail. I call, they now tell me I cannot file online and I have to fill in and send through PO. I said, "Where does it say that." He cannot tell me I go online to Air Canada and under baggage tab it says lost and found. This is form I filled out, I tell him. He says that is the wrong form. So I ask were is the right form, he cannot tell me.

So far, I have wasted 6 or 7 hours and paid for parking. No one returns calls. No one can give straight answer. I tried filing a complaint, but need to send fax, imagine that. Do not use this airline! It is a joke!

But AC (and the partner services they use) have a staggering, flat rate cancellation charge of $269.77. So on a hotel booking charge of $783 which I cancelled 5 minutes after making the reservation, I was charged $269! The explanation they gave was that they were just passing on the charge from the hotel chain (I have not experienced any hotel in the world that would do this). Beware! Never book a hotel or any other travel related services through Air Canada!

I spent three hours on the phone to file for delayed baggage and share my concern. The representative promised that I will be reimbursed for all the costs incurred due to the delay and additional costs if we do not get our baggage by morning. The baggage did not come the next morning as well. I left without the baggage (from Calgary at my brother's residence). The baggage arrived after more than two days at the Calgary address.

As advised by Air Canada, I submitted the claim with all the supporting documents, and it cost me more than US$11 to mail than to fax. After almost a month, I received a US$200 check that I refused to take and returned it back. After another two weeks, Air Canada sent again a US$200 check that was again returned back by me.

On October 11, 2011, I received a letter saying that they are sorry, but they regret that they are unable to offer any compensation after legal review.

I would like to bring this to the knowledge of appropriate organizations for Air Canada to respect the mental and financial distress they cause to passengers due to their staff's negligence and lack of competence or training.

Today is the first time in my 12 years of domestic travel that I have been denied the right to carry my guitar on board with me. The agent told me that this is the policy of the airport, not Air Canada, and that I had to check the guitar. I know this is not true as I traveled from Ottawa airport twice in the last 30 days with my guitar in a cloth case on board, both times. I told her this and she tried to tell me that was not possible. She would not even offer me a gate check tag, which I know is available to people with strollers much larger than my guitar so I protected my personal property, canceled my Air Canada flight and booked with WestJet. When I came back to the Air Canada lineup, my wife was still checking in and it was very clear to the agent, as I had Westjet ticket in hand and my guitar on my shoulder, that indeed I could carry on my guitar if I traveled with WestJet.

The fact that your agent and her supervisor insisted that I could not travel from Ottawa with my guitar as carry-on is untruthful, and the fact that they suggested I was not telling the truth is highly offensive. My wife and I travel for our separate businesses a great deal and we're looking forward to sharing a flight together. Your uncivil staff caused us much stress, financial loss and hassle and forced us to travel separately.

I also must say that I travel a fair amount internationally and have never been denied the right to carry my guitar on board even when carrying a guitar in a large flight case and quite prepared to check my guitar: in Madrid, Frankfurt, Havana, Puerto Vallarta, Berlin, Tel Aviv, Warsaw, Narita, Los Angeles, New York, Chicago. My guitar goes on board with me. No other airlines put people through what your agents did to me yesterday and you are considered our national airline!

You just lost a customer and I am beginning to believe what people are saying about Air Canada's unspoken but obvious mandate: We're not happy until you're not happy.

Helen Gaulin, helen.gaulin@aircanada.ca, Customer Service Minion, 403-440-3117

It's a shame that the top brass at Air Canada can't seem to run this company, because the people who work for you and listen to customer complaints seem very nice and able to do their job. I can't help but wonder how much taxpayer money goes into this company. I think it's going to waste if 5 out of 6 flights were screwed up. This summer, we are driving to Quebec. Less stress that way.

The flight too was less than enjoyable. The air hosts were unprofessional and made mistakes everywhere.

Overall, I am very disappointed in this company. Unfortunately, no other company flies to my area. If there were other choices, then I would surely fly with another airline. Yes, I would pay extra just to be with another airline.

This has been my worst flight experience ever and I have flown with many different companies.

And if anyone didn't already know, in some of my research I found out that they have an auction in their Quebec warehouse every so often for unclaimed luggage which apparently is internal so employees can purchase it . No wonder their employees don't care that they lose our luggage because then they buy our stuff for nothing. Major inconvenience, every time a flight comes their lines are full of people experiencing the same thing. I have traveled all over the world, live in Canada but have never experienced anything like this except in my home country.

After my flight occurs, I called back, get the duplicate $75 change fee reversed. Since the flight is over, reservations can no longer help. I'm told there is no phone access to Air Canada customer service. I tried to email, but got an auto-response saying they will review my request within 3 weeks. Caution to all travelers, there is no customer service at Air Canada. You cannot talk to customer service. They accept email or fax only, and they respond at their own convenience (as you'll hear among other reports on this site).

I have tried contacting Air Canada via Twitter as well, but I am getting the same runaround. They say to send an email, since they have no phone access. This is only my second time using Air Canada, and the last time I use Air Canada. Absolutely horrible customer service. I'm out $75 because of their incompetence. but more frustrated about the fact that you cannot resolve a customer issue with a phone call to Air Canada. Ridiculous.

To get to the counter, there was a line of at least fifty people waiting to drop off luggage. They accepted that I shortcut the line to request for the assistance of an agent. The Air Canada official at the desk told me she would call an agent. I explained to her which flight I was trying to check in on. When an agent finally came, he told me it was too late to check-in and that I had to pay a penalty to change my ticket. I missed my connection by train from Penn station because of this mishap, and I find it unacceptable that they don't have sufficient personnel at the airport.

I was equipped with both the print out of my e-ticket and my electronic passport + the bank card I paid the ticket with. If this was not enough for their automated check-in, surely their electronic equipment is insufficient. I called customer service where I was told that I had to send them an email with my complaint and that they would respond within six weeks. They denied any refund at all, pretending that security was their priority!

Nevertheless, the aircraft was boarded and the doors were closed 30 minutes early and the flight departed early, preventing my wife from being found and allowed to travel. Her baggage was not offloaded. I overheard AC staff saying the flight must not be delayed to do this offload. This is a gross violation of FAA/TSA security regulations. I was rushed on board, unable to communicate with my wife. Her vital medications were in a carry on with me and not with her. She was not traveling against doctor’s advice.

I lost money on non refundable tickets both on AC and for domestic flights and hotels in China and replacement medications. I paid excess baggage fees on these flights because my wife’s baggage was with me and not her. Travel insurance would not have covered these expenses as she has a pre-existing condition. I suffered extreme stress and anguish. Also, Air Canada refused to refund any money and have refused to answer my complaint further or discuss the security breaches. The Canadian Transportation Agency has declined to do anything as they want to protect their flag carrier.

This resulted to monetary losses, including non refundable air tickets on Air Canada, internal flights in China, as well as hotels and replacement medications for my wife.

I find this totally unacceptable and am appalled at their complete lack of assistance in resolving this situation. My bank have told me what they need to do which is simply to reverse the original request and $1998.20 of my money will immediately be unfrozen. Why don't they do it?

There was a 2 hour delay during the layover in Toronto. When my mother’s dog arrived, they would not release her to her until she paid another 46.00 for customs? We were not informed of this extra charge at any time. Furthermore, the food we had sent with Misty was still attached to the top of the kennel underneath the travel documents unopened and the water bottle was unused.

My mother’s dog was on route from Pittsburgh Airport at 8:30am until her arrival in St. Johns Newfoundland Airport at 11:30pm she had not been fed or watered. This is seriously unacceptable. I have contacted Air Canada regarding this freighting experience. I cannot describe we feel about this experience. We will never use Air Canada for any future travel bait human or other. Be advised, I will alert others of this experience.

I was told I would need to stay overnight in Toronto to catch my connection to San Francisco the next morning. This was not a problem since all I had to do was speak to any Air Canada Customer Service Agent to get a hotel and meal vouchers for my overstay in Toronto. Unbeknownst to me, and apparently Air Canada's own ticket staff, Toronto was still experiencing serious delays and operational problems. My 6:30 departure out of Quebec, after numerous delays, finally pulled up to the gate at Pearson at 1:15 am.

Exhausted, I cautiously went looking for any Air Canada Customer Service agent in a darkened and dim Air Canada Service area. What I discovered were long lines of angry and frustrated customers, all hoping to get hotel vouchers and flights rebooked from two overwhelmed customer service agents. It took one and a half hours waiting in this line to realize that I never was going to speak to anyone.

Air Canada totally mishandled this situation that for the vast majority of the hundreds of people waiting in line, including myself, the only option was to find somewhere on the floor to sleep. After trying to sleep on a ventilation grate for about 3 hours, I finally got up and went to my gate for my departure to San Francisco a few hours later.

My original mailed letter of complaint was never answered. I finally resorted to an online email exchange system that felt like an online tech support chat with someone in New Delhi. As a compensation for their incompetence, Air Canada has graciously offered me 25% off my next Air Canada flight. What a joke!

When I checked online banking a number of days later, I had a bill for $740 on my credit card. I immediately tried to call Air Canada about this (impossible apparently to call Air Canada about problems) and settled for an email. I was told to fax them the information so I did. I got the reply that they would get back to me in 3-4 weeks.

6 weeks later, I sent another email asking what was going on. I got a response from Brenda G. that said "In response to your fax of Nov 20 2009 regarding the two charges on your recent credit card statement. Please be advised that the charge of $735.35 was the original cost on the ticket. The charge of $739.91 is the additional charge for changing your flight from the 14th to the 13th. As your original fare was no longer available on the new flight, you were charged the next best fare which resulted in the additional collection."

I immediately replied back that I did not authorize this and that I would have spent an extra night in Winnipeg for $150 before doing this. I waited another week for a response and sent another email to Brenda indicating that I did not think this was fair but that I understood mistakes happen and would be willing to accept a free flight or 25,000 aeroplan miles in lieu of the $740 overcharged.

It has been sometime now and no response from this woman. I have a receipt for the $75 I was supposed to pay, and there is nowhere that it says that was supposed to be $740. It seems to be Air Canada's policy to simply ignore complaints until people get sick of dealing with it and drop it. They know that no one can afford a lawyer to deal with a $750 complaint.

Air Canada changed the booking itinerary - the first time by 10 minutes, which was okay because I could still meet my flight. A week later, they changed it again and I got an email at midnight of 7th telling me that it’s changed. This time they changed it by two hours. I will arrive in Calgary at 14:19, which will make me miss my Westjet flight. I walked up on the 8th and started calling Air Canada. After 6 attempts (because their phone systems were having issues and cannot run a phone system, I would be worried about them flying plans), I got my first chance to talk to someone. I explained my situation. And I was offered two choices. One is an earlier flight at 7:00 or a refund. I explained that an earlier flight means inconvenience for me and a hotel room, as there is no bus earlier so I would have to come in the day before. I am willing to handle the inconvenience but did not want to pay $130+ for a hotel. I was told Air Canada doesn’t pay for hotels.

I explained that a refund is not an option as I am not able to get other flights at any even remotely close price range as of the time factor. So, I suggested that they get me a flight from Calgary to Fort Mcmurray and I was told that they will not do that as they have no affiliation with WestJet. I asked to speak to a supervisor. This was when the phone systems malfunctioned again and I lost my connection. I called again and went through the whole thing again - Step 1: the explaining, to step 5: the hang up. We repeated these steps 4 times, each time taking anywhere from 15 to 20 minutes and a lot or restraint from my side. On the 4th time, I was told that the supervisor on duty was not there right now and a message was left on their voice mail, and I will be contacted.

Through asking around, our group finally made it to the bus and the hotel. I was given a room with no bed! I finally got my room and was told to be ready for the bus at the lobby at 6am the next day. The wake-up call was automatically set for me, as I later realized, at 5am. So I got up and ate my breakfast and checked out my room. Then, I was told at the lobby that the bus won't come until 8am! I am fine with all the flight schedule changes but the lack of coordination and poor management caused a great deal of discomfort and stress throughout the process. As a result, I missed my son's birthday party. My wife couldn't reschedule it because the next weekend we would be traveling and not be able to meet with friends.

Real scenario with easier numbers; first, I buy a tango plus ticket online from Air Canada for $300 + $45 taxes, a total of $345 for the ticket. Second, I cancel the ticket due to change in plans. Third, I have no choice but to call Air Canada to rebook the ticket. I booked 1 month out and the fare price is now $200.I get zero refund. I also pay $115 in change fees for having to rebook the ticket on the phone. The original $300 does not cover the change fees even though the new fare is lower. Total paid is $345, plus $115 for a total of $460.00. Lastly, I had to cancel this second itinerary. I called again, $115 in change fees were added a second time. The new fare this time is $385.00. Guess what?! They calculated the difference that I now owe as $385 less $200 equals an additional $185 more. I now owe another $300. Total paid is $760.00.

This is ridiculous. No company in the world that interacts with consumers gets away with these calculations to gauge customers than Air Canada. I asked the rep on the phone if that seems fair that they re-calculate from a price of $200, not the original $300 I paid, and not the cumulative amount I paid since cancelling and rebooking once. She was very rude and said they "are an airline, not a t-shirt company."

It wouldn't be so bad if these customer service representatives weren't so rude and disgruntled already. If I had another choice (I don't), I would never ever use Air Canada again. I have had to unrightfully repay numerous times on a ticket that I already have a large credit for which should sufficiently cover either the change fees and/or the fare difference. They do not allow you to do this.