Air Canada

Air Canada Reviews

About Air Canada

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Air Canada delivers aviation transportation services, serving destinations across six continents through international, transborder and domestic routes. Founded in 1937, the airline maintains extensive cargo operations while offering multiple cabin classes and connecting regional markets through its network. Air Canada operates from hubs in Montreal, Toronto and Vancouver.

Pros
  • Friendly and helpful staff
  • Good customer service experience
  • Timely flight arrivals
Cons
  • Poor communication during delays
  • Inconsistent baggage handling
  • High fees for changes and cancellations

Shop with confidence

Compare with top companies

Air Canada Reviews

Filter by Rating

  • (31)
  • (8)
  • (10)
  • (33)
  • (779)

Popular Mentions

    How do I know I can trust these reviews about Air Canada?
    • 4,604,607 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Air Canada?
    • 4,604,607 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 13, 2025

    I wish to express my sincere gratitude for the exceptional customer service I had from Nadia, Karen and Dee on January 7, 2025, while at the Toronto Pearson Airport late in the night. This is because I had issues with my flight from Toronto Pearson to the North of Canada, but they took upon themselves under the stewardship of Nadia to look for an alternative flight to ensure that I reach my destination without any disruption.

    I was amazed by the professionalism, patience and empathy of Nadia, Karen and Dee. They were exceptional in the way my situation was resolved since I had lost hope and third-party company that was principally concern with the ticket was not cooperating to resolve the problem. I am offering these incredible staff 5 stars/kudos, and I am wishing them the best. Nadia, Dee and Karen Continue to keep the Air Canada flag flying with degree of professionalism.

    Lionel

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Jan. 2, 2025

    Dear Air Canada Customer Service, I am writing to share my recent experience on Flight AC1761 from Holguin to Toronto. As a frequent traveler with Air Canada, I have encountered a number of challenges and often found the service lacking, particularly in terms of crew attitude. Unfortunately, this has led me to question whether I should continue flying with your airline.

    However, on this flight, I was pleasantly surprised by the exceptional service provided by the crew. Brittanni, Lina, Raphael, and Samira were outstanding—despite the busy service, they were not only efficient but also kind, friendly, and approachable. Their positive attitude and professionalism made a significant difference in my overall experience. It is clear that they are setting a great example for others. I hope that someone at Air Canada reads this message and acknowledges the excellent work they are doing. Keep up the good work, Brittanni, Lina, Raphael, and Samira—you truly made my flight a much more pleasant experience.

    Sincerely,

    Rada

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Airlines delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Reviewed Sept. 30, 2024

      On 9/17 we left for a flight from Newark airport in New Jersey to Toronto Canada to take the second layover from Toronto to Rome. Our second leg from Toronto to Rome was cancelled due to runway problems in Canada. Anna, helped us re book from Toronto to Lisbon and then from Lisbon to Rome so that we would not have to wait 24 hours in Toronto and miss our only day in Rome Italy. Anna, you saved our trip and we are grateful to you and for you....I hope you get to see this and know that 7 passengers never forgot your heroic efforts to save our trip...Rome was wonderful and so are you...Clarice **

      Thanks for your vote! Report
      Staff

      Reviewed July 21, 2024

      April from baggage claim services is an exceptional employee. She was helpful from the minute I was standing by the belt looking for a lost suitcase. She facilitated a bizarre baggage situation and was friendly to our family. She worked functionally with helping out family and other families in similar situations. I observed her pay mindful attention to other coworkers and multitasked well. A well rounded employee. Thank you April!

      Thanks for your vote! Report
      Verified purchase
      Punctuality & SpeedStaff

      Reviewed March 13, 2024

      Thank you to Air Canada and flight AC8141 for the quality service and assistance. My husband, I and a small child were late for the plane from Edmonton to Calgary 07.03.2024 at 18:55. The staff of Air Canada and flight AC8141 showed their professionalism and humanity. They did their best and we still made it to the plane. Special thanks to the very good steward of the plane and all the passengers who were waiting for us.

      Thanks for your vote! Report
      Staff

      Reviewed Feb. 6, 2025

      My ID card was expired upon arrival to the airport. The lady at the counter said if I can come up with my valid photo ID within 40mins I can board the flight. I called my wife to bring my passport and went back to the counter to let them know my wife will be here within 30mins. The lady was like since we have took you off this flight because we were unsure if you would be able to make it. Canceled my ticket without my consent and since it was a basic ticket I wouldn’t even reschedule and lost all my money. Don’t fly with them. They are scammers.

      Thanks for your vote! Report

      Reviewed Feb. 3, 2025

      Multiple delays blamed on weather. Actual cause was a cancellation of incoming flight. Then airline continued with issue delay notices due to weather. In fact there was only one pilot which is the real reason for the delay, it’s one thing to be frustrated with flight delays but it’s another thing when you are lied to.

      Thanks for your vote! Report
      Verified purchase

      Reviewed Jan. 30, 2025

      Our flight should be Jan 29, 2024 boarding time 7:20 pm departure 8:20 pm arriving Edmonton. 11:25 pm they keep delayed many times for no reason, pilot not appear, kids are tired, one 24 hours travelling from Middle East to Geneva then to Montreal, not even apology for us or any water. We are human beings. I’m going on, it’s 9 pm now, resolve issue, still the same, all passengers are mad and confused for this issue.

      Thanks for your vote! Report
      Price

      Reviewed Jan. 18, 2025

      Air Canada is deceiving and manipulating potential customers! First, at the end of December, Air Canada sent an email offering a promotional - it said: “It’s now or never to save in cash on flights to 180+ destinations worldwide, when you book by JAN. 14, 2025”. I have been checking prices every day for a flight for two people from Toronto to Tokyo on April 27 and back from Osaka to Toronto on May 7, and the prices varied from $2600CA to $3000CA.

      Finally, on January 13, I managed to book 2 tickets in total for $2563CA. The day after that, out of curiosity, I wanted to check how much the price had increased and how much we saved! Moreover, to my surprise, the price not only increased, but also on the contrary decreased for 2 tickets by $100CA. And today, January 18, I check and see that 2 tickets cost $2348CA!!! That is $215CA cheaper than during the promotion period!!! I emphasize once again - this is a real deception and manipulation of potential clients! And why do we only have 24 hours to cancel a purchase without penalty, when in other relationships between sellers and clients there are at least 14 days, and sometimes up to 30 days to cancel a deal without penalty?

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Jan. 17, 2025

      Review of Air Canada Flight AC056 (Toronto to Dubai, December 5, 2024). My husband and I had an extremely distressing experience with Air Canada on flight AC056 from Toronto to Dubai (Gate E80, seats 27B and 28B). We had booked separate flights—Toronto to Dubai with Air Canada and Dubai to India with Emirates—allowing a 7-hour layover in Dubai. Before traveling, we confirmed with both airlines that no transit or visit visa was required since our landing and departure in Dubai were within Terminal 3 and the layover was less than 24 hours.

      However, when we arrived at Toronto Pearson Airport at 5:45 PM for our 9:50 PM flight, the check-in process turned into a nightmare. The staff at the desk, particularly one lady (of North Indian origin, speaking Hindi to another customer), was unreasonably rude and dismissive. She told us outright that we could not travel without a transit visa, ignoring our prior confirmation with both airlines. She refused to listen to us, demanded that we cancel our tickets and rebook with Air Canada for the entire journey, and even shouted at us when we tried to explain our situation. To make matters worse, this lady did not have a name card on her vest, making it impossible to identify her properly.

      We reached out to Emirates customer service, and they reassured us that we did not need a visa under UAE immigration rules. The Emirates representative was even willing to explain this directly to the Air Canada staff. Unfortunately, the lady at the desk and her manager, Mr. **, both refused to engage with anyone from Emirates or even the Air Canada customer service team, who also confirmed over the phone that we were eligible to travel without a visa.

      The situation only improved when Mr. **, a higher-ranking manager, intervened after seeing me in tears. He directed us to two other staff members for assistance. Despite the first lady’s efforts to interfere and discourage them, one of the staff members finally helped us. She informed us that we needed to make a payment to an agency in Dubai, Marhaba, to transfer our luggage from Air Canada to Emirates. After enduring nearly three hours of mental and emotional stress, we were finally allowed to board.

      Upon arriving in Dubai, the Emirates office staff went above and beyond to resolve the issue. They transferred our luggage to the Emirates flight without charging any fees, showing professionalism and care that was sorely lacking in Air Canada’s service. While the flight itself was fine, the experience at the check-in desk was one of the worst I have ever encountered. The unprofessionalism, lack of empathy, and outright rudeness of the ground staff in Toronto left a lasting negative impression. The fact that the rude staff member was not wearing a name card adds to the accountability issues. Air Canada must train its staff to handle such situations with more knowledge and sensitivity. A simple willingness to communicate or listen could have saved us hours of unnecessary stress. Emirates’ outstanding service in Dubai was the only silver lining in an otherwise horrible ordeal.

      Thanks for your vote! Report
      Loading more reviews...

      Air Canada Company Information

      Company Name:
      Air Canada
      Website:
      www.aircanada.com