Air Canada Reviews

We were 13 people from Miami. Came back to Montreal. We got the delay from Spirit airline so but when we came to New York We missed the flight to Montreal But They are (Flight attendant) they helped us a lot, we had to take the flight from NY to Toronto, then from Toronto to Montreal... We were very appreciated with them.. We forgot to take their name but they work at gate 48 and 49 that day is 7h59 pm on 7 March... I flight with Air Canada many times and very happy with aircanada, but this time they touch my heart a lot. Many Thanks To them ..

I would like to recognize an Air Canada employee at the office near the baggage claim who went above and beyond after our flight AC1004 on March 4th, arriving in Fort Lauderdale around 5:00 PM. When we couldn’t find one of our suitcases at the baggage claim belt even though the tracking said it had been delivered, we reported it to this staff member. We left our information and had to leave because of kids but shortly after, this Air Canada employee went out of her way to locate the bag and personally walked through the arrivals area and all the way to the Car Rental Center shuttle to find us and return it. She had found our suitcase at the back of the luggage belt and made the effort to track us down before we left the airport.

I am a frequent international traveler and typically transit through Toronto (YYZ) or Montreal (YUL). On March 6, 2026, however, my journey from Mumbai (BOM) to Fredericton (YFC) via London Heathrow (LHR) routed me through Ottawa (YOW). At YYZ and YUL, checked bags are automatically transferred to domestic flights, allowing passengers to proceed directly to their gates after immigration and customs without re‑clearing security. At YOW, the process is still traditional. Passengers must collect their checked bags from the carousel, drop them at the Air Canada transfer desk, clear security, and then proceed to their gate. With a layover of 1 hour and 20 minutes, I assumed I had ample time. Unfortunately, my bags arrived on the carousel nearly 60 minutes after landing, leaving me with only 20 minutes to make my connection to YFC.

Had a recent long-haul flight (round trip) from SEA to MNL in February 2026 and it was amazing. Despite my spinal disk problems & sciatica flare-up, it was comfortable. It helped that I was in business class. I enjoyed the YVR lounge, the meals were all delectable. The MNL lounge was ok but needs some improvement. Service was superb - from the FA’s to the ground crews. Special mention to FA Alfredo (who speaks 3 languages fluently), he went over & above his duties to assist not just me but all the passengers. The pilots were rather deft & skillful in maneuvering the airplanes especially the smaller planes that flew from SEA to YVR. The wheelchair assistance & golf carts (in YVR) were very helpful. I was fully satisfied with the whole trip.

I booked through Lufthansa to fly transatlantic from Germany to Canada. My long haul flight was flown with Air Canada. The seat was too small underneath to fit a backpack that I regularly travel with. I was also not able to select a meal ahead of time as I have dietary restrictions so I had nothing to eat. On my return flight, I was unable to fully check in for Air Canada and was instructed to see an agent when I get to the airport and that I am now “partially” check in for the first flight. Upon trying to check in for the second flight, the website did not work. I would scroll to hit the continue button and it kept dropping down a blank page with the continue button on it. No other airline has ever been this problematic with check in. This process should be easy and fluid with Air Canada at this point, and all it is is added stress to travel.

Our Travel Agent booked us from Chicago (ORD) to Vancouver on Air Canada. I called and requested a wheelchair. I have serious mobility issues. The Gate person took special care, and the wheelchair attendant was wonderful. However, the seat I was put in was "standard". NO leg room, no accommodations for my handicap. After 5 hours on the plane, I was hobbled. They didn't care. I will NEVER use this airline again.

I recently had an extremely disappointing experience with Air Canada after my flight dates were changed without my consent, completely disrupting our travel plans, work leave arrangements, and vacation schedule. What made the experience even worse was the lack of support from customer service. We spoke with a representative named Thomas, who was not helpful or accommodating at all despite the stress and inconvenience this situation caused us. We were simply trying to find a reasonable arrangement with the dates, but there was little flexibility shown from Air Canada’s side. During the process, Thomas eventually told us to speak to someone else and hung up on us midway through the conversation, which was highly unprofessional and frustrating.

This is the worst customer service I ever experienced. The phone # takes forever to go through, more than 90 minutes of waiting. I booked the round trip between vancouver and Newark, due to the visa thing, on the date of departure, I tried to reschedule the date of return flight 90 minutes before boarding time, however was not able to get connected, it doesn’t offer a line for urgent matter and just automatically put on hold. As a result, my families couldn’t check-in at the airport. Air Canada just revoked the whole round trip tickets because not able to check-in, and refused to give refund when talk to air Canada customer service. Overall, the staff answering the call shows no professionalism.

Flight landed in Moncton instead of Saint John late at night. I was traveling for almost 24hrs from the Netherlands. I needed a good sleep. So I went to a hotel asap. Next morning I found an email in my mailbox to get a hotel from Air Canada. The email was received when I was already asleep. So I could have the hotel for free if I had to wait for an extra hour. I send my expenses to AirCanada, but they do not want to pay. Air Canada is bullshit. Never again!.

S C. in Customer Relations dealt with an issue I submitted to Air Canada as suggested by supportive telephone representative. In response, she fabricated that I had received a full refund, which I had not received and in her correspondence(s) spelled my surname incorrectly 3 times. May I suggest accuracy and efficiency be prioritized in her performance review.