Air Canada

I was so frustrated at myself and I was on the phone talking to my bf. I took my boarding pass and left the counter. The woman at counter she yelled at me and calling me with tip of finger: "Hey maam, come back!" I was like what? Is this woman bullying me now? I went and ask, "What are you doing?" She said, "You can't swear at me. I will cancel your ticket." I was like wait what? I was accused for something I have never done. I said, "I didn't swear at you at all. I'm going through a lot of frustration. Now I have to go." I walked really fast and I still said: "I didn't say anything to you." Then I'm waiting for my plane, and thinking I hope this time I will go. Then they are calling my name, I'm going and this time the flight leader is telling me, "I heard a story and I have 3 witnesses that all saying, you have swore to our staff!"

I was completely shocked and I swore to my mother's life and to God that I have never swore. The leader threatened me and said: "If you don't apologize I won't let you take the flight." I was completely shocked: "I said please go check the cameras and listen." She said, "I don't have time to check the cameras." I was like wow! "So you have time to come and accuse me of something I haven't done and make me to apologize! Sorry, but I'm not gonna apologize. I didn't swore to her at all." She said, "Then you cannot take this flight. I will have my manager talk to you. But you are not welcome to this flight." I was like wow! I never had such a ** customer service experience with Air Canada at all. Literally everyone is complaining. The staffs asked me to wait for the manager. I waited for 40 mins and she didn't show up. I literally got bullied by Air Canada staffs. I will never use Air Canada again! It is such a shame! Don't ever take any flights with this airline!

I continued to call Air Canada baggage daily for updates - that is pure torture! I was put on hold 7 out of 10 calls for over 30 minutes and then abruptly cut off each of those 7 times. Somehow my bag ended up in Zagreb, Croatia instead of Vancouver! I informed Air Canada where it was but apparently nothing was done. I kept checking and asking for months about how I get reimbursed and file for the loss - of course the baggage website would not do anything until Air Canada had “finished looking for it”. When I was finally contacted in NOVEMBER via letter, I had 21 days to respond - but I got the letter much later than it was dated and had, in reality, 3 days to respond to itemize and gather all receipts, etc. I asked for an extension and was flatly denied. I waited at this point over 4 months, but they could not grant me a few more days. Attempts after that went unanswered.

Air Canada seems to have just given up and ignored me. No bag, no claim - a total loss. On March 3, 2023 - 8 months after my travel, I got another call from Croatia that the bag was found in a hotel in Croatia - with all the Air Canada tags and my luggage tag, that all along had my name, address, phone number and email on it. I had to pay $1720 to have my luggage sent back to me via DHL! So in sum, they lost my luggage, did not care one it, ignored my claim and cost me $1720 and eight months of frustration! I dare Air Canada to answer this post!!!

If you care at all Air Canada which we now seriously doubt, you will admonish Wan from Toronto and his supervisor as he hung up on my spouse. She was not rude, she was insisting that he tell us why we were bumped. He had no explanation, none. There are no adverse weather conditions in Miami or Toronto on our flight date March 6 2023, and therefore no reason to bump us without explanation. We downloaded the fine print around bumping and seat assignments that were written by Air Canada itself and found that Air Canada, according to their own rules, can only bump if they ask for volunteers first. They did not. In addition, they outline in their own guidelines that they will try to ensure disabled people will not be forced to “volunteer” to be bumped.

I am a disabled woman. And we told them that, but our communication had less than zero purchase - they could care less. We are really worried that when we get on the plane tomorrow we will see two ** men sitting in our seats. And actually that’s been pretty much confirmed as you will find out if you continue reading. Air Canada you should be ashamed. Ableism, racism, ** phobia and garden variety sexism alive and well in Canada and certainly on Air Canada.. Honestly makes us wonder whether we will ever get on an Air Canada flight again. I will try my best to avoid. Certainly will not travel in near future, until we get some governmental regulatory teeth in Canada that holds the airline industry accountable for these abuses. And they are abuses. Paying over $2000 each for downgraded $400-500 seats and then spending our whole evening (from around 830pm until 1230 am and counting) on the phone trying to get an explanation.

After Wan from Toronto hung up on us, I waited another 1.5 hours to speak with Marco who told us that Air Canada pilots can bump paying customers from business class; this is a term in their contract apparently. My next question to Marco was: why us? Why a ** disabled and racialized couple? Why not a heteronormative ** couple? Why us? I have less than zero confidence that this was random. Rather we were selected because we were easiest to bump-least social and political power. Marco tried to help us but our line dropped at 1215am. He did not try to call me back have no idea why the line dropped. What a —— show. Air Canada - you are the absolute worst, bottom of the barrel company.

Before Marco got dropped he told us that the reason we were bumped first was because we aren't frequent flyers. Why should they be privileged? And why shouldn't we be compensated for these abuses? So I asked him if we were going to have to confront all ** male faces (with some of their wives) as we walked through first class on the way to our uber expensive crappy seats. He said “I can’t comment on that.” He couldn’t even get us on another flight. The phone call also seemed to drop from his end. Makes us even more suspicious. The first agent hung up on us. The second one was dropped. Approximately 3 hours of our night and counting. In a queue again for another hour waiting to speak with another agent.

My recent experience is the one that finally did it for me and my family where we will NEVER EVER fly air Canada again, even if it means passing up a direct flight Nashville to Toronto for a 1 stop flight on another airline. To sum them up, they have arrogant cabin crew, deceptive customer service reps, no one takes any ownership, no sincere apology from a human, and no body will or did get fired nationally!

Was over xmas 2022 family flew Nashville to Montreal American airlines...2 days in Montreal with grandparents and then Dec 24th flight Montreal to Toronto via air Canada just in time for xmas with sister in law and nieces and nephews. Direct flight, short flight. Check in with bags checked, repeated delays and about 3 hrs. later they cancel the flight for weather/no plane/etc...They reschedule us on another flight 3 DAYS LATER, after xmas and we have flight back to Nashville only 1 day after that! I quickly get out my phone and book us seats on Porter airlines leaving later in afternoon. Air Canada was no help utilizing other airlines to help folks.

Fortunately I have the means and saved the day by booking it but AC refused to pay for that flight either partially or in full. Went to get luggage that was never put on any plane and they lost it/can't find it but reassured me it would be in Toronto that night and delivered to our address. The line was long at baggage services and I'm pretty sure we were flat out lied to as he knew no baggage would ever show up in Toronto. The baggage had all the presents in them and our warm winter and fancy xmas dinner clothes...We didn't get the bags back until 2 weeks later in Tennessee via FedEx!

We spent hours at Toronto airport over xmas at baggage services with hope we would find them...more lies and empty promises. No apologies. No executives around to help with crush of people and thousands of bags lying around. No ownership to help desperate travelers over xmas who had their lives ruined taking possibly the 1 trip they can afford during the year to see family. Stuck in airports, no hotel help, meal tickets, alternate arrangements. NOTHING!

We called every 800 number we could find on the internet and same message no matter the number..."all our lines are busy, no one can speak to you, we are not able to have you leave a message, no body will get back to you"! And that's it! A perfect scenario for Canada's only national airline. A crown corporation where nobody gets fired or feels need to apologize. During this time southwest had similar problems and the CEO went with national apology, made it right, refunded money quickly, gave thousand of points per customer...in Canada NOTHING!

I had to go online and fill out oodles of forms for each family member requesting refund for the original bag charges, pay for new suitcase (one bag was utterly and completely destroyed went we got it back), refund for the Montreal Toronto flight that never happened, refund for underwear/toiletries/clothes we had to buy, compensation for the porter flight. Had to upload docs, bag tags, ticket numbers, receipts and ID for everyone...onerous! They accepted everything but the compensation for porter airlines. Almost 2 months later I still have no checks/refunds! We are done with air Canada FOREVER...The top execs need to be fired, and recommitment to do better. DO NOT FLY AIR CANADA...I do highly recommend porter airlines!