Air Canada Reviews

I am expecting a long flight with a baby. So I called customer support for help with seats. And BTW I had too much issues with this. I have a cat with as well, so not everywhere I can sit, I have small baby with me so not everywhere I can sit. I have a toddler who wants to sit only in specific seats. So I catch Ms. ** on the line. So this lady helps with everything. With my small one, with older one, with my cat. She was so polite, so kind, so easy in the same time. I am so so grateful to her. She made my life easier. Thank you Lelo to you if you can see this message. Wish you all the best.

I would like to sincerely thank Anchal **, the check-in agent at the Air Canada business counter, in Pearson airport international flight on 28th July 2025, for her outstanding support and kindness toward my husband during a difficult travel situation. Due to the conflict in the region, he had initially come to Canada from Iran via Yerevan, Armenia. On his way back to Iran from Toronto—again through Yerevan—a system error prevented him from boarding, even though all his documents were in order.

I wanted to take a moment to express my sincere gratitude to the Air Canada agent, Ottys, who assisted me with rebooking my flight from Sarajevo to Vancouver. After encountering an unexpected complication at the airport in Sarajevo, I was unable to follow through with my original travel plans. It was an incredibly stressful situation, but thanks to the professionalism, patience, and kindness of your team member, the process of rebooking was made significantly easier.

I just wanted to take a moment to share how truly wonderful our experience was on Flight AC 983 from Jamaica Toronto on April 27th, 2025. My husband and I were traveling in business class, and from the moment we boarded, we felt genuinely cared for — all thanks to two incredible flight attendants, Var and Vick. They weren’t just professional and attentive — they were warm, kind, and full of personality. They made us feel like we were more than just passengers; they made us feel like family. Their small touches and genuine smiles made our journey unforgettable, and we left the flight feeling grateful, relaxed, and happy. We honestly can’t stop talking about how amazing they were. Please pass along our heartfelt thanks to Var and Vick — they’re absolute gems, and we hope to see them again on future flights!

April 15, 2025. We flew in yesterday on flight AC1021, great flight, beautiful plane and excellent service. I accidentally left my iPad on the plane and had to return to try to locate it or where to inquire. A flight attendant from my flight recognized me wandering around trying to find lost and found. Her name was Kieya. She not only directed me to the right location for lost and found but Kieya had herself found the iPad and delivered it to the appropriate location for safety and ease of return. I am so grateful to her and her diligence and kindness as she did her best to assure me that I would be united with my iPad very soon. Many thanks to Kieya and the staff at Lost and Found. Elizabeth ** seat **.

Air Canada transatlantic flights out of Pearson have zero respect for passengers' time and schedule. Both the airline and airport authority lack enormously on on-time departures. And the reasons are, of course, all in their favor, so zero compensation. One star from or a clear F.

I’m extremely disappointed with my recent experience with Air Canada Vacations. I originally booked a trip in December 2026 for travel on February 22. Due to my daughter’s surgery, I had to cancel because the hotel location wasn’t accessible for her mobility needs. I rebooked another flight and hotel with Air Canada using FlexPay, thinking this would be a smooth process.

Avoid at the all costs, lost my luggage. Never been compensated. Followed up many times online and and on the phone. No one that works there cares about anything. Fly with any airline but this one. And they took government bail out money as well.

Poor luggage transfer handling. My bags were delayed in Toronto and sent on two separate flights after mine, forcing me to make two separate trips to LAX to retrieve them. I had a stop in Toronto flow from Frankfurt, Final destination was LAX.

I am a 78 years old retiree. I saved for 3 years from my retirement fund to buy 4 business class tickets as high school graduation gift to my granddaughter so she can enjoy a trip to Italy with her family. I did extensive research and, based on travel itinerary and ticket fare, I finally decided to go with Air Canada. I purchased tickets on Air Canada’s website which shows all segments LAX - Montreal - Rome round trip on lay flat seat. LAX to Montreal segment will be using AirBus330. I made full payment for 4 business class tickets. I cannot wait to see how happy my granddaughter will be when she finds this special treatment. I made seat selection (all window lay flat seats) and received confirmation from Air Canada.