Air Canada Reviews

Horrible airline. I was booked on by Viking to fly from San Diego to Vancouver, where my cruise to Alaska began on 6/15/2026. I'm an older person with some medical issues, so I checked my suitcase and paid $45.00, carrying only a change of underwear and prescription meds in my carry-on. My daughter who traveled with me, and everybody's uncle was, strangely enough, offered to check her carry-on small suitcase at no charge. Which of course she did. There was an elderly couple also on the Viking cruise travelling to Vancouver and we all had bright blue and red Viking tags in the suitcases that we paid for to be checked.

In May 2026, I purchased a one-way ticket from Quebec City to Detroit on Air Canada's website. I thought it was strange because it did not have me select a seat but I didn't think anything of it. My credit card was charged for several hundred dollars and I was emailed the confirmation that I have bought the ticket. The day before I was scheduled to fly back using this ticket, I checked on my email to see if my boarding passes were emailed to me and didn't see anything. Then I tried to go online to look up my trip. I entered my confirmation number for my purchase but no booking could be found.

Air Canada is horrible and is all about giving the run around to make you so frustrated and give up vs make things right. My flight started out with a flight attendant not giving me a can of soda when I asked. Saying that "they were trying to ration" despite me watching him give others a can before and after. THEN air canada destroyed a piece of luggage. We are a 3.5 hour drive from the airport in question. All the air canada website said was "go to the airport" I tried to contact customer service with over an hour hold. I checked their website for a chat. Everything sent back to a line. I could not talk to anyone real. It was a waste of hours for no information....to get my bag fixed id have to drive over 3 hours each way. HORRIBLE ALL AROUND. I will be avoiding air canada and its sister brands going forward.

Good service to and from Europe, Back in Montreal Air Canada switched us from premium economy to economy even though sold as premium, and this plane was likely the oldest plane they own. Poor seating, dirty, and crew was either really tired or just should find another line of work. Then Air Canada in Montreal transferred our bags going to Austin to a plane to Boston, Gate said they would get to us the next day. Air tags say they made it to AUS the next day, but the CSR there says they are just too busy to find them and get them to us. Now two days sitting somewhere at home airport and put off again. Worst customer service in airlines. Website poor. Lost baggage system stinks, How they are in business is a conundrum.

Flew from London to Toronto with an additional connecting flight to Windsor. The flight in London was delayed. We landed to find out that our second flight got rebooked to 5 hours later. We never approved this and could have made the original second flight on time. We were told our bags wouldn't be ready on time when asking an Air Canada rep, even though we got a text that our bags were unloaded in plenty of time. I also requested a gluten-free meal, and they didn't have a meal to serve me. Most of the airline attendants were rude. Will NEVER fly this airline again. No travel vouchers, money back. Only got a $15 meal credit.

Boarded plane at the exact time. Once in the plane storm started so pilot on the intercom let us know that we will need to wait until storms pass. So 1 hour went by. 2 hours went by and 3 hours went by. Just waiting in the plane without moving until they finally said to disembark the plane and to wait in the airport for another 2 hours. Finally we boarded the plane again and we took off. That was at 8:00 p.m. in the evening. Once we got to the airport in Orlando we got our luggage but we noticed that the luggage was wet. When we got home everything in the luggage was soaked. Not wet but soaked. Also some items that I had in the luggage for gift that was in a box also was ruined due to the fact that they left our luggage outside in the storm in the rain for 5 hours. I understand why we could not take off but I don't understand why they left our luggage in the storm for 5 hours? Also paid extra for direct flight and instead of paying extra everything was a mess...

Horrible airline. Should be shut down. Worst customer service, constant cancellations, horrific compensation program designed to hurt the customer.

Very poor customer service. We've paid about 3 months ago and now they're saying it's overbooked. What do we do with our schedules?

Flight was delayed at Vancouver by 2 hours on 14th/15th June and as a result we missed our connecting flight from Brisbane. Now they want us to wait here for 7 hours before we could catch next flight. No compensation or meal vouchers for sitting here and wasting entire day. Pathetic service. Condensation water was dropping on me on the flight and they have inserted napkins to block it instead of permanent fix. Will never use this airlines again and wouldn’t recommend it.

Air Canada has officially become the worst airline experience I’ve had. I flew to Ottawa for just two days. My luggage never arrived, despite the app showing that it had. Later that night, the app showed my bag was at the airport, but nobody contacted me. I ended up driving back to the airport myself, walked in, found my luggage sitting there, and picked it up. No one checked ID. No one stopped me. Honestly, I could have walked out with multiple bags and nobody would have noticed. The best part? I got a call the NEXT DAY asking if my luggage had been delivered. No, geniuses. I picked it up myself because apparently nobody knew where it was or that it had already been sitting there.

Anti disabled people. They don't care to work with us. And they hang up on us.

On May 27, 2026, I booked an Air Canada (AC) flight from Vancouver to Madrid with a 40 minute layover in Montreal. Vancouver: a 50 minute delay due to mechanical problem which made me miss my AC from Montreal to Madrid. Was then booked on AC flight to Barcelona. However, the plane was not airworthy so another had to be found after which the luggage and food service had to be transferred to the new plane. Then the replacement plane had mechanical problems and the flight was further delayed. (Seriously, does AC not have reliable airplanes?)

Flight was fine, problem is with your baggage handlers. They have zero respect for your clients' belongings. Luggage is not cheap, and they treat it like shit. Mine was scratched to hell, and my traveling companion had literal chunks missing from her suitcase. It's ridiculous that you allow them to damage your client's property.

I flew with them twice and same thing happened twice, paid to change my seat because they did not put my daughter beside my sister so since I was changing her seat, I took seats with extra room for legs and they took my money 271 extra and got in plane. They changed the plane so we did not have extra room anymore, and 3 other passenger same thing. They paid, but no extra room. I will never take Air Canada again. We travel 3 times a year, I'll make sure not with them.

How can this airline stay in business with a less than 50% on-time rate. 5 times this year my flights are delayed after boarding for 'mechanical' issues. Three times my flights were delayed or cancelled the day before for mechanical issues??? WTF is going on with this company!

Vito **, AC customer manager was rude after confirming it was an AC mistake. AC IT problem. But zero offer to help or find a solution. Horrible airline. Mr. Vitto ** should be terminated or reassigned to anything other than customer service.

I had a great experience with Air Canada and want to give a special thank you to Khrystyna ** at Chicago airport. She was incredibly kind, welcoming, and helpful, always with a big smile. Thanks to her, I was able to change my flight to an earlier departure, which made my day much easier. I travel often, and it’s always a pleasure flying with Air Canada. The staff are attentive and genuinely care about providing great service. Highly recommend!

The flight crew from Athens to Montreal were the rudest and laziest I have seen. It was a 9 hour flight. Cabin service came through 1 time at start of flight. After that, if you wanted water or a snack you had to go to the back of the plane and get greeted by an unwelcoming staff. It was almost as if were a bother to them that I was requesting a water. The absolute worst experience on a long haul flight. I would Strongly advise NOT flying on Air Canada. Myself and family will definitely avoid this company at all cost.

Horrible airline. Horrible service. Montreal got a horrible airport. ** are very rude people. I did fly Fort Lauderdale-Montreal-Lisbon and back again. When I came back from Lisbon, the airplane to take us back to Fort Lauderdale, FL, had a problem, and we had to wait 6 hours for another airplane coming from Toronto. They gave us something to buy food, but it was not enough even for a cheap burger. The ** working at the airport are very rude, and the restaurants inside are horrible and extremely expensive.

I booked through Lufthansa to fly transatlantic from Germany to Canada. My long haul flight was flown with Air Canada. The seat was too small underneath to fit a backpack that I regularly travel with. I was also not able to select a meal ahead of time as I have dietary restrictions so I had nothing to eat. On my return flight, I was unable to fully check in for Air Canada and was instructed to see an agent when I get to the airport and that I am now “partially” check in for the first flight. Upon trying to check in for the second flight, the website did not work. I would scroll to hit the continue button and it kept dropping down a blank page with the continue button on it. No other airline has ever been this problematic with check in. This process should be easy and fluid with Air Canada at this point, and all it is is added stress to travel.

Our Travel Agent booked us from Chicago (ORD) to Vancouver on Air Canada. I called and requested a wheelchair. I have serious mobility issues. The Gate person took special care, and the wheelchair attendant was wonderful. However, the seat I was put in was "standard". NO leg room, no accommodations for my handicap. After 5 hours on the plane, I was hobbled. They didn't care. I will NEVER use this airline again.

I recently had an extremely disappointing experience with Air Canada after my flight dates were changed without my consent, completely disrupting our travel plans, work leave arrangements, and vacation schedule. What made the experience even worse was the lack of support from customer service. We spoke with a representative named Thomas, who was not helpful or accommodating at all despite the stress and inconvenience this situation caused us. We were simply trying to find a reasonable arrangement with the dates, but there was little flexibility shown from Air Canada’s side. During the process, Thomas eventually told us to speak to someone else and hung up on us midway through the conversation, which was highly unprofessional and frustrating.

This is the worst customer service I ever experienced. The phone # takes forever to go through, more than 90 minutes of waiting. I booked the round trip between vancouver and Newark, due to the visa thing, on the date of departure, I tried to reschedule the date of return flight 90 minutes before boarding time, however was not able to get connected, it doesn’t offer a line for urgent matter and just automatically put on hold. As a result, my families couldn’t check-in at the airport. Air Canada just revoked the whole round trip tickets because not able to check-in, and refused to give refund when talk to air Canada customer service. Overall, the staff answering the call shows no professionalism.

Flight landed in Moncton instead of Saint John late at night. I was traveling for almost 24hrs from the Netherlands. I needed a good sleep. So I went to a hotel asap. Next morning I found an email in my mailbox to get a hotel from Air Canada. The email was received when I was already asleep. So I could have the hotel for free if I had to wait for an extra hour. I send my expenses to AirCanada, but they do not want to pay. Air Canada is bullshit. Never again!.

S C. in Customer Relations dealt with an issue I submitted to Air Canada as suggested by supportive telephone representative. In response, she fabricated that I had received a full refund, which I had not received and in her correspondence(s) spelled my surname incorrectly 3 times. May I suggest accuracy and efficiency be prioritized in her performance review.

I am not happy with Air Canada staff, My Wife was to travel with Air Canada yesterday been May 2, 2026. It was a very bad experience. I arrived late for my flight from the hospital with my wife and the staff I approached was so rude yelling and shouting at me, even after explaining to her that I am the customer and should be the person to be upset and not the Staff.

Chronic delays. No accountability. Needs oversight.

Please give immediate attention to my case, which has remained unresolved since October 2025. Case Number: ** The prolonged delay is deeply concerning. Most disappointing is that nobody responds to my emails—this raises serious questions about whether this is truly a customer-centric company. I expect a prompt update and resolution.

Both the departing flight and return flight were delayed, with the returning flight being delayed 9 times and then cancelled while we were already boarded. The flight crew told us they had gone over their 12 hour flight time window and wouldn’t be able to take off. While trying to get compensation from Air Canada, they have lied and said the flight was cancelled due to bad weather so I am not eligible for compensation. This is blatant fraud on their part. They do not deserve the one star they are getting.

So on my way back home from Nanaimo, the staff decided my personal item suddenly wasn’t acceptable and made me check it. 🙃 It literally fit under my seat on the way there with no issue, but this time, they insisted I pay the checked bag fee anyway. Just feels super inconsistent and honestly, pretty ridiculous. Money grab.

On the day of our flight, my family and I had a problem with our luggage upon boarding. The children asked a flight attendant to help them lift our carry-on luggage up the aisle, as I was far away from them and there were several people in line. Climbing over everyone was awkward because we were blocking the aisle. The flight attendant refused to help, rudely stating, "I'm not here for that." When I pointed out that he was a man and could help, as the children were small and couldn't reach the top, he replied, "I won't do that," and took offense at my remark about him being a man. Another man standing next to the flight attendant helped us, but...the flight attendant started nervously calling someone and filing a complaint against us.

Maintenance issue from Seattle to Vancouver B.C., ran to make connecting flight to Singapore, told they had prematurely canceled our flights. Got a $15 food voucher for food I can't eat. Routed to Hong Kong. I'm sure I won't get my checked bag back. I'd give less than 1 star if the ticket agent wasn't as professional as she was. She was the only redeeming factor for this airline.

Air Canada is absolutely horrible with customer service. Offer you a discount if applied for their credit card however cannot use it for the current trip as you need the card number, so in turn zero discount. Will not hold rates until it shows up as well. Also waited 4 hours for a call back with nothing resolved. I will Avoid this air line at all cost!

I have been meaning to write this review for a long time. The staff has consistently been rude and unresponsive to customer feedback, unlike what you expect from a professional airline. Today’s experience was especially disappointing. As soon as I entered the aircraft, I noticed that three overhead cabins were blocked. I was seated in row 43, and many passengers—including families with babies—struggled to find space for their luggage.

Poor service. I hope I never have to fly with them again. They gave my paid seat to a lady with a dog, presumably for emotional support. This generation is entitled and can't support themselves emotionally, and I paid for it.

We flew to Vancouver in September of 2025 for an Alaska cruise, the flight was not horrendous however, the plane was old did not look very clean, and the attendants on the plane were not overly friendly. Also, we picked our seats at booking and when returning home somehow they disappeared and we had to purchase new seats, I’m not sure what happened there. Had I looked at their reviews online before booking, I probably would not have booked with them.

We were 13 people from Miami. Came back to Montreal. We got the delay from Spirit airline so but when we came to New York We missed the flight to Montreal But They are (Flight attendant) they helped us a lot, we had to take the flight from NY to Toronto, then from Toronto to Montreal... We were very appreciated with them.. We forgot to take their name but they work at gate 48 and 49 that day is 7h59 pm on 7 March... I flight with Air Canada many times and very happy with aircanada, but this time they touch my heart a lot. Many Thanks To them ..

Warning: Air Canada does not honor their own stated bereavement travel policy nor their flight change policy. I purchased a ticket from US to Vancouver to visit my 97-year-old grandma. 10 days after I booked my flight, I received a call that my grandma had been hospitalized and likely wouldn’t make it. The family was asked to come say goodbye. I tried to change my ticket by calling Air Canada and online. The automated system hung up on me after I was on hold for 90 min. The aircanada site would not allow me to change my flight. Even though their confirmation email stated flight changes were permissible. I went to the airport and changed flight at kiosk.

Ignorant staff instituting a blanket policy. They check all zone 4 passenger carry ons, even those checking in early, and with ample room on board the flight in the overhead compartments. We traveled light to speed up our arrival and faced this deliberate and unnecessary bias. Terrible customer service from Air Canada.

DON'T TAKE the CORRECT SIZE CARRY-ON BAG on Air Canada! CHECK'M anyway SHE SAYS CONTEMPTUOUSLY! Higher PAY for Airline Check In Counter Woman, WHY?, This one gets pissed off because AC overbooked passengers. WE DIDN'T! Her Tone was SHARP, IGNORANT & UNKIND about OUR CORRECT SIZED BAGS! WHY? We just showed up to board (AC103 YYZ-YVR Feb14), not a sound from us. Y....because Air Canada overbooked the flight...then announcements ask for volunteers to check bags...not enough volunteers...too many announcements got to her...BIG JOB HUH? DON'T OVERBOOK SEATS, it is against Airline regulations & unsafe!