Air Canada

Air Canada Reviews

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Overall Rating1.7 out of 5
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Air Canada Reviews

ConsumerAffairs has collected 710 reviews and 1,269 ratings.

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Punctuality & SpeedStaff

Reviewed Aug. 16, 2023

Had international flight this week with A.C. which was delayed ca. 7 hours (mechanical problem); was given £15 voucher for lunch at airport (which was more than enough!) and, upon arrival at destination airport, A.C. team was waiting for me/other passengers with new boarding passes for missed connections. I was amazed to be honest. What I am used to in today's world is being left in the cold, forgotten and left behind, a sea of red tape; the opposite is what I experienced. I was amazed at A.C.'s PROACTIVELY and professionally taking responsibility, which is not what I'm used to. What I'm used to is indifference and let's hope we get away with it. I'm just a lay dude with a modest income and no connection to any airline.

I am checking "no personal or business relationship" in order to submit this review. What's more, A.C. is telling me I may be entitled to compensation. I can't believe it. As if the professional, prompt handling of the situation wasn't enough! Fellow passengers are complaining, complaining, it's not enough, don't accept it and try to get more out of them, but it will never be enough, even if it puts the airline out of business.

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Verified purchase

Reviewed Aug. 12, 2023

Flight AC 1811 Cancun to Toronto. I have a terrible fear of flying. When the pilot announced 30 mins of turbulence, my anxiety kicked in. Eleina checked on me throughout and provided updates. She is an incredible human being. I cannot thank her enough. Her compassion, kindness and humanity is something that I have never experienced on a flight during a full blown panic attack. Thank you Eleina for helping me through. ❤️

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 30, 2023

    I was surprised to see the negative reviews. We just completed a round trip with Air Canada to and from our cruise that departed out of Vancouver. It was one of the best air trips we have had in awhile, both directions. Both flights were on time (even early into Phoenix.) The ground staff were friendly, professional and helpful. The in-flight crew were friendly and welcoming. Luggage arrived safe and sound. The entire experience on both flights was really fantastic! We will definitely fly Air Canada more often now! Highly recommended.

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    Customer ServiceStaff

    Reviewed May 6, 2023

    On April 19, 2023 I had to take a flight back to Ontario from Vancouver airport. While in Vancouver, I broke my leg, I was in a complete full cast. I had spoke to the medical desk with AIR CANADA and they set me up on a flight back in row 27 and I would have all three seats in order to keep my leg raised. Upon arriving to the special assistance counter, we were being set up to board and a gentleman who has been with AIR CANADA for 44 years by the name of Ken came upon us, saw my leg and said “oh my what’s going on here”… Before we knew it Ken “bless his heart”, did some digging, saw that they had me in Row 27 near the exit door and said “oh my, there’s no possible way you’re going to be able to get on this flight not with your leg in this position. You need to be in a pod."

    Ken stopped by and was on his way for his coffee break and this gentleman took over, stayed with us at the counter for 3 1/2 hours until all was settled and we were able to catch a “Red Eye” flight back to Toronto. I have never experienced such kindness, integrity, tenacity, patience and all around genuine love from someone in this service industry. Ken exemplified to us, someone that would be highly deserving of a humanitarian award. Once everything was settled and we took our flight home, our mission was to go directly to hospital in London Ontario because my leg needed surgery.

    Upon arriving to the hospital and into the ER, we were sitting in waiting my cell phone rang, it showed AIR CANADA. I answered the phone and it was Ken asking how the flight went, and were we able to get to the hospital yet? This man had me in tears. Ken, should you read this message, I want you to know how much we appreciated everything you did for us. You went above and beyond your call of duty and I can’t thank you enough. In my book, the humanitarian award goes to you! ❤️

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    Reviewed April 13, 2023

    Hello. I had a good experience with Air Canada recently (April 7, 2023). I had a plane transfer in Cancun & it was delayed then cancelled due to a brake part issue. They gave us a food coupon then bused us to a nice hotel, all free. After a next day free great breakfast buffet, (& a quick visit to the beach), we all met at 12:30 pm to be bused back to the airport. Once settled in the departure area, we all boarded and left for Vancouver around 5:30 pm. Air Canada also gave us another free food voucher while we waited. All the busing, airport hoop-jumping (customs etc), hotel check-in, food coupons, were well organized and all handled/guided very professionally. Many in our delayed flight group were impressed. So, kudos to Air Canada for doing a great job! PS I really like & have benefited from AC's aeroplan points system (Thanks AC!). OH & there's more... on the day after I landed in Vancouver, AC sent us/me a flight delay apology email with a $500 air coupon good for 3 years!! Fabulous! :)

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    Punctuality & SpeedReliability

    Reviewed Sept. 23, 2023

    Munich to Toronto flight got cancelled and I think that's not new for Air Canada as it's the least reliable airline of North America. Whole experience was worst and there is no way in this world I am gonna book flight with Air Canada again, they gave me via flight that has two stoppages and arrived next day. Almost 15 hours after original arrival time, it was a complete ** SHOW.

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    Customer Service

    Reviewed Sept. 22, 2023

    Seats bumped on the way over to Scotland and onto another flight. We were excited for our two seats together at the back of the plane for our 7 hour flight back to Canada nonstop. Seats were verified the night before leaving then we were BUMPED again. Customer service said it was our fault. It was verified before sleep, bumped on waking.

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    Reviewed Sept. 22, 2023

    We recently booked a flight in Business Class through Cheap Ticket. Air Canada changed our first flight to a later one. We called Cheap Ticket expressing concerns about missing out connection and we’re told that Air Canada made the change. As expected we missed out connection and to make the matter worse our luggage were lost. Upon arrival to our final destination, we were scheduled to go on a 7 days Catamaran trip. With no luggage! We had to buy essential items, kept all the receipts and when submitted to Air Canada were told they could not do anything about it. This after paying $20,000 for 3 persons. We will never fly with Air Canada again and will make sure to pass the word.

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    Reviewed Sept. 20, 2023

    We booked a round trip flight from Boston to Montreal 7/1/22 to attend a funeral. Air Canada cancelled our flight from Boston to Montreal the day before we were scheduled to leave. They did credit us for the outgoing flight. However, they will not credit our flight from Montreal to Boston 7/3/22 because that flight was not cancelled. They have given us a voucher credit to be used on their airline. They do not understand that in order to get home from a place, we have to get there first. Really? We do not want a voucher, we want our money back. Our travel days are pretty much over as we are elderly and not in the best of health. My 80 year old husband has emailed them 3 times to no avail. They have not even answered him. This happened over a year ago and I am still upset about being taken advantage of.

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    Customer ServicePrice

    Reviewed Sept. 18, 2023

    I am a frequent traveler and have poor experience with Air Canada. It rare not to have a delayed flight and it results in a high frustration with me. Might start booking with an alternative though it is hard as they are usually the same flight. I have also spent 2 years trying to reclaim a flight cost of thousands of dollars with them. Spent hours on calls trying to resolve with their customer service if you can get to them and nothing as a result. Just pathetic.

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    Air Canada Company Information

    Company Name:
    Air Canada