Air Canada Reviews

I would like to give a huge thank you and recognition to Ashley from Air Canada for her outstanding customer service. My retired dad was travelling and unfortunately ran into a serious issue with his Turkish Airlines booking. His booking had not been confirmed in time, and we were extremely worried that he would not be able to make his flight. We tried getting assistance from Turkish Airlines, but unfortunately, their agent was not helpful and we were left without a clear solution.

I received a change of booking and I called Samir in customer service, he fixed everything by offering a next day non stop flight for us, no questions asked. The wait time was a bit long but Samir took the time to answer all our questions. Again thank you Samir.

July 7th 2026. Travelled from Vancouver to Sweden and back. To Sweden we flew via Dublin and on the return via Toronto. Very happy (rated 4 vs 5 due to seats could be a bit softer and wider in economy) flights and connections were smooth. Ticket prices were manageable and compared favourable with competitors. Meals on the plane were good (really liked the teriyaki chicken and rice), drinks and its service on board. Has no complaints. Only compliments on the professional staff. People, I think give Air Canada an unfair reputation (myself included). This trip was my first and will not be my last. The only issue was that my suitcase was trashed on the return trip and I visited the Air Canada counter in Nanaimo ready for a fight. No fight needed. Not 10 min after speaking with a very professional counter representative I left with a replacement suitcase of equal quality. Thank you Air Canada. I will see you again.

Although I’m writing this review a little late, I still wanted to recognize Shevon, an Air Canada employee who helped me at Toronto Pearson Airport in October 2026. She went above and beyond to assist me in getting a ticket for my connecting bus to YKF. She was incredibly friendly, patient, and helpful during a stressful moment. I still remember her kindness and the positive impression she left on me. Employees like Shevon truly make a difference, and I believe she deserves recognition and appreciation for her outstanding customer service. Thank you again, Shevon!

If I would give zero stars I would. My first and last experience flying Air Canada. Super poor customer service. My flight got cancelled and they booked me another flight; however, when I went to the gate they tell me that my name is not on the list of passengers. Back and forth thousand times between United and Air Canada until they closed the gate and didn’t let me in. They properly booked me for the next day flight but they did not accommodate my stay for the night. The customer service staff are very rude and incompetent.

Air Canada please update your robot answering service to be better. Calling in is an absolute terrible experience. And, the recording saying your service sucks due to weather for the last six months. Really!!! Why do you treat customers like they are stupid??? Why am I calling... because you bumped me from business to econ and didn't reimburse me!!!! Truly terrible treatment that should be illegal. We agreed upon a price and then you just didn't hold up your end of the deal. Outrageous that this is a legal practice in Canada. Agreements that are paid in full should be binding legal agreements.

What a poor service. I have taken a lot of fights with them, what you can expect is:

Air Canada won't reimburse for expenses from delayed baggage. My suitcase was left in Toronto overnight. I bought just a couple of things, to get through a commitment and pajamas for the night, and I submitted a claim in time. That was seven weeks ago. They still haven't approved it. Had a similar situation with Polish Lot Airlines. They approved quickly and I had a check in less than a month.

6 hrs trying to get a hold of someone, still no answer. I have always flew AC to support Canada throughout my business travel but never again. I hope no more tax dollars goes to prop up this poor excuse for an airline.

I had Air Canada as part of an international round trip, and the experience was absolutely awful. On my outbound flight, Air Canada lost one of my bags, leaving me in another country for **two days without my belongings**. Then, on my return flight, my flight was cancelled due to weather. I understand that weather happens and that cancellations aren't always the airline's fault. What is completely unacceptable is how Air Canada handled everything afterward.

Bruh! Plane literally sounds like one of the engines is going to explode. Sat on tarmac for over an hour in Seattle and then again for return flight for over 30 min past departure time. Wtf mate?

In general this is not a good Airline and staff are very rude, not trained, disorganized. Plus high rate and very poor service. One of the worst airline I have ever seen, and they are not willing to improve or fix their system.

We travelled as a family from Toronto to Seattle on July 31 to join our Alaska cruise departing on August 2. Unfortunately, one of our checked bags was lost during the journey. This bag contained a significant portion of our family’s personal belongings, including almost all of my husband’s clothing and personal items, my daughter’s shoes and sanitary products, as well as all four of our toothbrushes. We arrived in Seattle around 9:00 p.m. on July 31, only to discover that my husband had essentially no clothes or personal belongings for the next several days. My daughter was also without her shoes and essential personal items. Since we had to board our cruise ship on August 2, this created an enormous amount of stress and inconvenience. We had no choice but to purchase basic clothing and necessities the following day.

They held us hostage on the plane on the tarmac for over 9 hrs... There was a baby on board that ran out of formula and diapers... They didn't cancel our flight until all other flights had already left for the night and canceled without refunds... Don't use them.. especially for connected flights.. They treated their staff terribly too.

I recently called Air Canada customer service for help on my Aeroplane account. The agent was terribly uninformed and was clearly not trained on how to respond. She out me on hold and then dropped the call. To reach an agent, it will take hours. If only there was more competition in Canada die more airlines, I doubt Air Canada would survive with its horrific service.

I wish I could give them 0 stars for being non helpful over the phone. I spent almost 17 hours everyday over the phone from last 5 days calling Air Canada customer service multiple times because I need confirmed bassinet seat as I am travelling alone with my baby. One agent told me that it is not available whole August month, other said it is available just 2 days after the same August month. One gave me economy premium basic price around 3000 and other gave me 3450, and another agent told me economy premium basic not available and only economy latitude available. One put me on hold for another 3 hours and another just cut the call for no reason. This is so frustrating!! The wait time to get hold of them is almost 3 hours. At the end I have concluded that some customer service agents purposely give wrong information or opposite of what we want to get just so we cut the call sooner or spend more money.

Shameless apathetic teenage staff in Vancouver. Lies. Delays. Rudeness beyond comparison.

My flight has been canceled (not for the first time) and rebooked by Air Canada with connected delta airline flight through Atlanta. My son and I haven’t slept for more than 28 hrs. I have a health condition that made me feel very sick because of all the exhaustion but that is not all yet. Besides missing my appointment that I’ve been waiting for more than 6 months and being late for work, they lost my two luggages that I don’t even know if they’ll be able to find. I have two more flights scheduled with this horrible, unreliable and the most disruptive airline which I’m going to cancel and never again deal with them even if it’s the last airline on planet. After so many times having issues with AirCanada lesson is finally learned.

We had a truly terrible experience with Air Canada. My parents and adult kids were on a flight that was cancelled due to weather, which is beyond the airline's control, BUT, they refused to pay for hotel or flight that our family had to book to get back in time for work. AND bags were lost. My husband and I were on a different flight and our connection was cancelled due to lack of crew and had to be rerouted, extra leg of flight, which got us in around midnight before my mother in law's surgery and our bags were lost for 2 days. VERY unhelpful customer service when called and denied our claims. The staff on the ground was helpful and friendly with adjusting our seats due to crutches.

RUN from this airlines. Never ever in my life flying with them ever.

⭐☆☆☆☆ (1/5). Our experience with Air Canada was one of the worst travel experiences we’ve ever had. We flew from Casablanca to Montreal and were supposed to connect to a direct flight from Montreal to Boston on Saturday. Due to Air Canada’s disruption, we were stranded in Canada for two extra days and weren’t rebooked until Monday.

Air Canada sells tickets with different levels of service. Things listed in these tickets however aren't considered part of the ticket. We bought tickets that can with upgraded seats with more room. Our flight was late and we missed the connection, Air Canada rebooked us as required by law but on the new plane we had the smaller seats. They refused any compensation because the "Seats are amenities and not a separate line item so there's nothing to refund." Horrible business practice, image buying tickets to a concert in front row and being given nosebleeds with the claim that you still got to see the concert and the seat selection is an amenity that has no legal obligation to be fulfilled. Choose any other airline that doesn't stoop to this level of low.

Would of have given O stars!!! One of the flight attendant on my international flight from Canada To US was extremely disrespectful and terrible service! (I wish I knew her name.) I would Never recommend Air Canada!!!! EVER!!!!

My 22” carry-on was taken from me at the gate on my flight from YUL to YYZ. I travel over 100k per year, mostly in the US and was shocked to find that Air Canada has 21.5” policy. I have traveled to Europe many times and nobody to bring my smaller “international” carry-on…but definitely did not expect this from a major airline in North America. I don’t understand how they get away with this? My online research shows that most of the major luggage brands don’t have luggage that meets this. It’s either the smaller “international” size or a 22”.

Worst customer service ever plus they are liars in many ways. Wasn’t able to get reimbursement for paying my luggage and had multiple delays and cancellations.

The Air Canada is the worse of the worse airline in the world. On 06/17/2026, our family of 4 flew to Toronto; the flight was late by 3 hours. After we arrived at the airport, we waited for 2 hours, but no luggage, and they did not tell us, so we went to the counter, and they said air Canada left everyone's luggage at the Las Vegas airport. All employees at the counter were laughing and told us, it happens all the time. Finally, they delivered our hotel after 4 days. After 8-days when we returned from Toronto to Las Vegas same thing: no luggage, so finally they delivered it to our home after 3 days.

This was my first experience with Air Canada and I have to say, it will be my last. When checking in at Changi Airport in Singapore we were informed that my wife needed a “Transit visa” and that we couldn’t take the flight even though Canada was not our final destination. I have been traveling for 50 years and I have never heard of such a thing. Regardless, the Air Canada representative then simply told us that we would have to book another flight at the spur of the moment on another airline. I asked many questions and was met with a consistent stone face and complete lack of empathy or concern. I then followed the representative's ONLY advice and booked a flight for my wife on United while my daughter and I would continue the original trip.

WARNING: Do NOT book with Air Canada! Unacceptable system errors and appalling customer service. 🚩. We booked a flight with Air Canada to the USA (Los Angeles). Suddenly, we received an itinerary update showing that their system arbitrarily changed our final destination to Vienna, Austria. Yes—an entirely different continent. When we urgently contacted their customer service via chat to fix this absurd mistake, the response was shockingly dismissive: No Accountability: The representative casually blamed an "automated system" and pasted generic policies about their right to change routings, completely ignoring the fact that they routed us to the wrong country.

I generally don't post on FB and when I do I generally prefer to keep it upbeat. And I had such a very, very terrible experience with Air Canada when I recently travelled home from Sicily that I just want to shout from the rooftops to please NEVER, ever support this company. Long and short of it is that they bumped me off my flight (The second of 3 heroic flights to get from a Mediterranean island to a Pacific Northwest island!) for no apparent reason, leaving me stranded in Montreal for a day and a night, with no apology, explanation, or compensation.

My experience with Air Canada was one of the most frustrating travel experiences I’ve ever had. Due to travel disruptions, I knew I was going to miss my departure flight and contacted Air Canada as soon as I became aware of the issue. I even answered their callback while sitting on the tarmac and explained the situation. At no point was I informed that Air Canada had cancelled my return flight as a result.

Horrible airline. I was booked on by Viking to fly from San Diego to Vancouver, where my cruise to Alaska began on 6/15/2026. I'm an older person with some medical issues, so I checked my suitcase and paid $45.00, carrying only a change of underwear and prescription meds in my carry-on. My daughter who traveled with me, and everybody's uncle was, strangely enough, offered to check her carry-on small suitcase at no charge. Which of course she did. There was an elderly couple also on the Viking cruise travelling to Vancouver and we all had bright blue and red Viking tags in the suitcases that we paid for to be checked.

I returned from PEI and plane did not leave on time. However they kept claiming flight was on time. Layover in Montreal was suppose to be an hour and 1/2. When we spoke with stewardess and asking if people meeting connecting flights could deplane first. Their response was if we miss flight will just have to catch next flight, and they were sure we would make connecting flights. No care whatsoever, have never meant so many non-chalant airplane workers.

In May 2026, I purchased a one-way ticket from Quebec City to Detroit on Air Canada's website. I thought it was strange because it did not have me select a seat but I didn't think anything of it. My credit card was charged for several hundred dollars and I was emailed the confirmation that I have bought the ticket. The day before I was scheduled to fly back using this ticket, I checked on my email to see if my boarding passes were emailed to me and didn't see anything. Then I tried to go online to look up my trip. I entered my confirmation number for my purchase but no booking could be found.

Air Canada is horrible and is all about giving the run around to make you so frustrated and give up vs make things right. My flight started out with a flight attendant not giving me a can of soda when I asked. Saying that "they were trying to ration" despite me watching him give others a can before and after. THEN air canada destroyed a piece of luggage. We are a 3.5 hour drive from the airport in question. All the air canada website said was "go to the airport" I tried to contact customer service with over an hour hold. I checked their website for a chat. Everything sent back to a line. I could not talk to anyone real. It was a waste of hours for no information....to get my bag fixed id have to drive over 3 hours each way. HORRIBLE ALL AROUND. I will be avoiding air canada and its sister brands going forward.

Good service to and from Europe, Back in Montreal Air Canada switched us from premium economy to economy even though sold as premium, and this plane was likely the oldest plane they own. Poor seating, dirty, and crew was either really tired or just should find another line of work. Then Air Canada in Montreal transferred our bags going to Austin to a plane to Boston, Gate said they would get to us the next day. Air tags say they made it to AUS the next day, but the CSR there says they are just too busy to find them and get them to us. Now two days sitting somewhere at home airport and put off again. Worst customer service in airlines. Website poor. Lost baggage system stinks, How they are in business is a conundrum.

Flew from London to Toronto with an additional connecting flight to Windsor. The flight in London was delayed. We landed to find out that our second flight got rebooked to 5 hours later. We never approved this and could have made the original second flight on time. We were told our bags wouldn't be ready on time when asking an Air Canada rep, even though we got a text that our bags were unloaded in plenty of time. I also requested a gluten-free meal, and they didn't have a meal to serve me. Most of the airline attendants were rude. Will NEVER fly this airline again. No travel vouchers, money back. Only got a $15 meal credit.

Boarded plane at the exact time. Once in the plane storm started so pilot on the intercom let us know that we will need to wait until storms pass. So 1 hour went by. 2 hours went by and 3 hours went by. Just waiting in the plane without moving until they finally said to disembark the plane and to wait in the airport for another 2 hours. Finally we boarded the plane again and we took off. That was at 8:00 p.m. in the evening. Once we got to the airport in Orlando we got our luggage but we noticed that the luggage was wet. When we got home everything in the luggage was soaked. Not wet but soaked. Also some items that I had in the luggage for gift that was in a box also was ruined due to the fact that they left our luggage outside in the storm in the rain for 5 hours. I understand why we could not take off but I don't understand why they left our luggage in the storm for 5 hours? Also paid extra for direct flight and instead of paying extra everything was a mess...

Horrible airline. Should be shut down. Worst customer service, constant cancellations, horrific compensation program designed to hurt the customer.

Very poor customer service. We've paid about 3 months ago and now they're saying it's overbooked. What do we do with our schedules?

Flight was delayed at Vancouver by 2 hours on 14th/15th June and as a result we missed our connecting flight from Brisbane. Now they want us to wait here for 7 hours before we could catch next flight. No compensation or meal vouchers for sitting here and wasting entire day. Pathetic service. Condensation water was dropping on me on the flight and they have inserted napkins to block it instead of permanent fix. Will never use this airlines again and wouldn’t recommend it.