Air Canada Reviews

I just wanted to take a moment to share how truly wonderful our experience was on Flight AC 983 from Jamaica Toronto on April 27th, 2025. My husband and I were traveling in business class, and from the moment we boarded, we felt genuinely cared for — all thanks to two incredible flight attendants, Var and Vick. They weren’t just professional and attentive — they were warm, kind, and full of personality. They made us feel like we were more than just passengers; they made us feel like family. Their small touches and genuine smiles made our journey unforgettable, and we left the flight feeling grateful, relaxed, and happy. We honestly can’t stop talking about how amazing they were. Please pass along our heartfelt thanks to Var and Vick — they’re absolute gems, and we hope to see them again on future flights!

April 15, 2025. We flew in yesterday on flight AC1021, great flight, beautiful plane and excellent service. I accidentally left my iPad on the plane and had to return to try to locate it or where to inquire. A flight attendant from my flight recognized me wandering around trying to find lost and found. Her name was Kieya. She not only directed me to the right location for lost and found but Kieya had herself found the iPad and delivered it to the appropriate location for safety and ease of return. I am so grateful to her and her diligence and kindness as she did her best to assure me that I would be united with my iPad very soon. Many thanks to Kieya and the staff at Lost and Found. Elizabeth ** seat **.

I would like to extend my sincere appreciation to Kevin, a customer service agent from Air Canada in Toronto, for his diligent and exceptional assistance. He went above and beyond to help my wife and me navigate the complexities of traveling overseas with our two cats. Kevin explored every possible option to ensure a smooth journey for us, demonstrating patience, professionalism, and outstanding customer service. His commitment to finding solutions truly made a difference, and we are incredibly grateful for his support. We will be able to fly with our 2 beautiful cats in the plane cabin all throughout the trip. ❤️ Thank you, Kevin, for your dedication and for making our travel experience much less stressful. Air Canada is fortunate to have such a dedicated team member!

I wish to express my sincere gratitude for the exceptional customer service I had from Nadia, Karen and Dee on January 7, 2025, while at the Toronto Pearson Airport late in the night. This is because I had issues with my flight from Toronto Pearson to the North of Canada, but they took upon themselves under the stewardship of Nadia to look for an alternative flight to ensure that I reach my destination without any disruption.

Dear Air Canada Customer Service, I am writing to share my recent experience on Flight AC1761 from Holguin to Toronto. As a frequent traveler with Air Canada, I have encountered a number of challenges and often found the service lacking, particularly in terms of crew attitude. Unfortunately, this has led me to question whether I should continue flying with your airline.

Air Canada called us to say that they were changing our flights from Canada to India. In lieu, they offered us C$700 compensation per family member (C$2800 in total). The Lady on the phone was helpful, told us there was "no catch" and it would be easy to use the voucher when required. Fast forward to 5 months later. I tried to book a trip to Europe for C$2900. I tried to use the voucher and was told it would only pay for the "base fare" of the tickets. Then I was told the "base fare" (TO EUROPE) is only C$5 per ticket (C$20 total), so I would have to pay the remainder of C$2880 by credit card. Biggest scammers ever. Do not trust if they ever off-board you and offer a voucher.

I canceled a return flight (AC1073 from Montreal to Denver) due to a medical issue. Instead of honoring the cancellation, Air Canada made a schedule change and refused to issue a refund — even though I canceled through Expedia and had travel insurance. I’ve spent hours being bounced back and forth between Air Canada and Expedia, with each blaming the other. I now have to file credit card disputes and regulatory complaints just to get back money for a service I never used. This is not customer service — this is obstruction and delay.

Air Canada has the WORST Customer service in history. I have called three times in three days, only to be kept on hold for an hour and I'm still unable to speak to an agent. Who did they hire? Who did they outsource the call centres to? These people do not want to pick up customer calls. The time to respond to a customer over the phone, should not take an hour plus. Air Canada does not care about the customer experience. This is unacceptable as their fares are so high in comparison to other international airlines, plus their service does not correlate with the high fare prices. Avoid Air Canada if you can. Such a poor experience all round.

While the aircrafts have improved significantly and the service is quite good, the prices are too high and the change fees are ridiculous. The change fees should be a percentage of the fare! My flight to Calgary went from $250 to $500 for one simple change. When will Canadians say enough is enough. And it’s the most expensive airline for not much service.

Air Canada's carry-on policy seems inconsistent. I had only one bag, half a size smaller than a normal carry-on, yet the male flight attendant tried to penalize me. I clearly and loudly expressed my disagreement, pointing out that others with up to 3 larger items were accommodated while I was being penalized for having a single, slightly smaller bag.