Air Canada Reviews

This is very strange. Air Canada seems to be taking no responsibility for my baggage. They handed it over to some agent and have no information. This is very careless attitude from their side. Also, they are not following up to see if the baggage has been delivered. Is there anyone in the same situation as me? I would like to find out if there is any other way to get my baggage.

Updated on 03/22/2019: This is a continuation of my earlier post where I had indicated that I have not received no information on baggage for over 72 hours. Air Canada was able to finally locate my baggage after 4 days and it was transferred to Delhi where it was handed over to some delivery agent. It has not been over 3 days since it was given to them and I do not have any information. Unfortunately, Air Canada has NO information on the agent to which the baggage was handed. They have not been able to get any details for 3 days. I am still waiting to receive my baggage.

Original review: I took a flight from Vancouver to Delhi on March 15, 2019. More than 50 passengers did not get their baggage. After more enquiry, it seems that this has been going on for a few days. Air Canada has been leaving baggage behind intentionally to balance the weight as they need extra fuel. It has been over 72 hours now for me and I have received no information about my baggage. Their customer service is response is extremely slow and they are not even able to tell me the location of my baggage.

Back home my wife spend two hours collection all the information about the luggage, receipts, labels etc to send to Air Canada. 4 days later Air Canada responded to ask my wife to do her homework all over again. We are talking here about 250 Can$ for three people who didn't had their luggage during four days. So instead of giving a min amount a day for a lost bags, Canada punish their clients by asking in a very arrogant way to spend hours and hours to get the little money they own their clients. The people on the planes are pretty nice on Air Canada, but the red tape people working in the office are just awful, short minded bureaucrats. People are always complaining about politicians. Better start complaining about those office people.

We purchased medical travel insurance but not the baggage insurance. Also every day we were promised our bags for the next days so did not go clothes shopping. The time we spent waiting for our missing bags was about one-sixth of the length of our trip. On some nights we were told the bags would arrive after midnight and therefore we had to stay up but the bags never came and we had to call customer service in the morning again. I can't help but think Air Canada had my trip ruined.

The flight was supposed to departure at 8:35 and end up turning to be an 12:40pm. To make things even worst after traveling 5h driving, 3h waiting at airport and 9h flying from Brazil to Canada with 2 little kids (5 and 3 years old) and a pregnant wife (5 months) I decided to seat at 3 different breakfast restaurants and I found out that each plate cost $15 average, and the voucher was $10 Canadian dollars each.

What a bad company, what a bad customer service and what a frustrating never do it again trip with this bad airline. Not to say that takes over 40min to go through the immigration which offers only 3 officers to every 80 people. If you have the option to pay a little more, or to get another flight that is going to take few more time I would strongly suggest you to fly with another airline. Air Canada I hope never again.

Everyone Air Canada employee working at Pearson that day should be ashamed, but I know they are not because Air Canada is a joke along w/ their employees, will never fly w/ this airline again. Was a complete joke I give it a -10/10. A disgrace and to the people behind the help desk, you are completely useless and are no better than the corporate Pos you work for, I hope this airline goes under. I'm sure it will and all you ** are out of a job, absolutely disgusted.

Secondly in the airport with a few hours layover all the chairs have arms with more than a 100 persons sleeping on the floor. Leaves one to believe air Canada must be working with the hotels forcing their customers to spend money on a hotel room they would be using for less than 3 hours. No consideration towards their customers. They seems to be taking away more every time we fly. For a long vacation like what we take each year they expect people go without clothes because they only allow the small carry on for free. Every check bag you have to pay for which In that case when someone is traveling out of the country should at least be allowed one checked bag free and pay for any other one after that.

They promised our tickets would be fixed by the next day. Again we arrived at 7:30 A.M. There was no agent at the counter & when she finally did arrive there were no tickets available! Our leaders began to pressure her to do something & finally around 11 A.M. we got tickets but it another stop and layover was added in Zurich, Switzerland. So we flew from Nashville to Toronto to Zurich and then on to Tel Aviv. Bottom line: It took us 3 days to get from Nashville, TN to Tel Aviv, Israel. On the way back the flight was an hour late leaving Tel Aviv. NEVER FLY THIS AIRLINE! They operate as though they are in bankruptcy. Reminds me of the old TWA!

I had connection flight from Vancouver to Guangzhou via China Southern Airlines. I missed that flight because the flight was delay from Seattle to Vancouver by more than 1 hr 30 min. It was just 24 min flight from Seattle to Vancouver but it took forever to get there. Once I got to the China Southern counter they said, "We cannot take you because you are late. You should go back to the Air Canada and ask them." Then other 2 passenger to Manila and I were escorted to Air Canada counter where we can file the complaint and get the new route to the destination. After waiting almost an hour or more, I got chance to complain about the delay flight. The person helped me out and reroute the travel to Kathmandu via India (Delhi) after 12 hrs (00.15 am, 4th of Jan 2019. And I requested to have a hotel but they did not even want listen to me and directly deny it. There was no respect to the passenger at all. It was horrible service.

When I was rerouted from Vancouver to Delhi, I went to the custom to clear my Luggage the airlines people that I spoke over the phone (because we were not allowed to go inside and they have telephone just outside the door) they said your luggages have been routed to via Delhi. So I had no choice thereafter and I waited for more than twelve hours at the airport. The next spot Delhi, this is another horrible airport and the airlines people they acted me at the transfer counter. I was hold for more than 3 hrs at the counter because they said they want to make sure my luggages have been transfer to air India. But I have been asking them more than 10 times every time they said just give us 5 to 10 minutes.

You know the surprising thing. the person who normally handle the luggages to transfer he said your luggages have been in custom and it is clearing now then after they will be shifted to air India from Delhi to Kathmandu flight (5th of Jan Morning). It was just 10 minutes time left to boarding to the aircraft but still they did not issue me the boarding pass unless I had to declare that I am flying without luggages. I got the boarding pass after that saying I am flying without luggages right before 10 min to boarding. When I got the boarding counter almost all passengers had gone to aircraft. I was the last one because I did not want to miss the flight.

When I got to Kathmandu There were no my luggages. I complained to Air India but they have already mentioned that I was flying without Luggages. But requested them and they file the complain that I lost my both luggages. Every once a day I have been checking with them and almost every day I used to have different answer. Some time they said your luggages are in Delhi, Sometimes they said your luggages are in London, sometimes they said your luggages are not be fund. Finally after a week later one friend of mine who is working in different airline based on Kathmandu, he followed up the lost luggages and fund that both luggages are still in Vancouver Canada. Then he requested to re send the luggages to Kathmandu. And finally I got both luggages after 8 days.

Can you imagine how did I survive without luggages specially clothing? I had to buy all the necessary stuff to live in Kathmandu. When I went to check the China Southern Airlines in Kathmandu they said they never charged any money for the second luggage (each luggage less than 50 LB). And I wanted to postpone the returning flight from 27th of Jan to mid of Feb. They said you have to pay the fare different amount. And I said how much? it was more than $700. What the hell is this??? If you have already paid and you want reschedule the flight there should be minimum charge not like more than one ticket fare. So I did not show up on 27th of Jan. I bought another ticket from Korean AIR from Kathmandu via Korea to Seattle on 19th of Feb.

It was absolutely bad experience through both airlines (Air Canada and China Southern airlines). None of the airlines or the staff from different airlines in the transfer are responsible for the passenger (specially transfer passenger at Delhi Airport). Please do not USE both airlines- Air CANADA AND CHINA SOUTHERN in your enter life and let everyone know about their service. I am not the who is complaining about. I have got all the prove if the airlines wants to prove. They can check through my name (Durga **) in the both airlines.

Worst thing ever, a lady came to help us but other staff in special assistance department forcing her not to help us. "If any staff are doing this in Air Canada, that says a lot about the company itself". Spoiling the country name by naming the Airline "Air Canada". Show some courtesy to old/non-English speakers travelling alone and be polite to the customers as they are paying for the tickets, not travelling for free of cost. If the flight wasn't delayed she would had missed her flight.

I gave them a very easy and cost free to them opportunity to make it right and they did not do it. I wanted them to correct the current situation, not give me a discount on a future flight. This is all they do so they can get you to come back and purchase more from them. I will never choose to fly Air Canada again if I don’t have to. I have an unused 20% off promo code if anyone for some reason has to fly Air Canada and would like to use it. Promo code is **.

The lady at the counter in Frankfurt (I believe her name was Hebayet??? Unsure of the spelling - it may be incorrect) told us she would get us on the waiting list and to put our check in bags on the machines. She left for like 15 minutes to seek help because she was unable to work her system and in the meantime one of our luggages went through. We thought that meant that we were on the flight. But OF COURSE when she came back she said waiting list confirmed unsure whether we are on that flight...and asks “Only 1 check in bag?” When we said "2...1 JUST went in," she immediately got defensive and said “It wasn’t me. It was a mechanical error.” I get it. Mistakes happen but she was rude when I asked “Can you please find my bag??? You lost it and it has no label”. She replied “Hold on lady. You’re driving me crazy.” You just lost my bag and I’m the one driving you crazy? Have some manners!

Just to avoid further confrontation she gave me a label (of course). Upon arriving to Toronto - the bag did not show up (obviously). Called 3 times and emailed. I travel on AC quite a bit - most of my positive experiences are moderate at best, the rest are terrible. They have no compassion or care for their customers and I wish one day Air Canada will no longer be a monopoly. I would walk into a plague rather than flying with Air Canada.

She also told me I had to go back and collect my checked bag from the carousel (conflicting with what I had been told in SJO). Due to a delayed offloading in YYZ and running around trying to get a boarding pass and my checked bag through security, I missed my connecting flight to Calgary. As this was the last flight of the night, I had to spend the night in the airport to catch the earliest flight in the morning. I was told I did not qualify for a hotel room. The only compensation I've received is $30 in meal voucher plus a meal voucher on my connector in the morning. I am absolutely appalled by this service and will never fly with AC again.

Each time I was sent to different lines by one person after the other. When I asked for accommodations, which they offer international travelers with cancelled flights, I had to wait in line again to be told to wait to the side for 30 mins (and counting.) while waiting here, I have witnessed the manager (Isabelle) being outstandingly rude to another guest and a clerk get out of his position to chat with coworkers when people were late to their flight. When confronted, he laughed it off and was also rude to them. Needless to say, I’m STILL waiting. This is unbelievable and their guest service is piss poor at best. Don’t book here.

After, when my parents were on their way to their gate, my father's jacket was somehow lost going through the security x-ray machine. My parents had to enquire about the whereabouts of the jacket for more than 30 minutes. My parents don't speak English and my dad has Parkinson's disease, so this was for them a most unpleasant flight experience. There were so many workers, but they were all clueless/incompetent in finding my father's jacket. They even offered my dad different jackets!? Luckily, one lady was found who spoke their language and could help them locate the missing jacket. After the jacket was finally found there was no explanation regarding where it was. Shame on Air Canada for providing such incompetent service.

Then I talked with his Manager. He helped me to provide me the ticket as it's very odd time, 7 am in the morning from Toronto. First it will go to Calgary 9.30 am then wait for 7 hrs there 4 pm from Calgary to Regina reached at 6.30 pm. Then in the Morning I went to the Air Canada, I asked that if you change my ticket direct flight to Regina. He said "there is one ticket available but it's 2 pm in the afternoon but it's direct to Regina," so I took that ticket and I slept in the Airport. They not provide me hotel or any accommodation. I missed my work next day for the flight. I lost lot of Money for my work and wasted time. It's the worst experience with Air Canada and Turkish Airlines.

Since I was rebooked I lost my seat upgrade ($135) and flew for 14 hours in the very last row of the plane without the extra legroom I had paid for 6 months prior to flying. Even knowing the flight was delayed I was assured I would make my connecting flight in Sydney to Melbourne by the gate staff in Vancouver. When I arrived in Sydney I was handed a new boarding pass for another flight because as I suspected there wasn’t enough time because of the delay in Vancouver. While going through customs in Australia I found out my luggage never made the plane leaving Vancouver. The flight leaving Sydney heading to Melbourne was also delayed by 30 minutes. I did not receive my luggage after arriving in Melbourne for close to 48 hours forcing me to purchase clothing.

One would think these problems couldn’t be repeated on the way back to Texas on Wednesday 11/21 but you’d be wrong. The plane again sat at the airport because of electrical issues for 90 minutes in Melbourne forcing me to miss my connection in Vancouver flying to Dallas. I was then advised I’d be placed on another airlines in order to get back to Dallas that day since Air Canada didn’t have any more flights heading to Texas that afternoon. Despite my best efforts talking to both Air Canada and now American Airlines employees my luggage again did not make the plane. When I arrived back in Texas I found out they had lost my luggage again. To top all of this off, I filled out their online complaint form on 11/18 (My Birthday BTW) and did not hear back from their customer relations department for over 20 days.

Luggage people won’t reimburse me because I don’t have any receipts even though I filed a claim for lost luggage twice that could easily be looked up in the computer system. I’ve been told it will take between 60-90 day to receive a refund on the upgrade I’ve missed out on. I sent several emails, messages to social media accounts and made weekly phone calls to departments other than “Customer Relations” since there is no direct way to communicate with them and was told by all those outlets to be patient because Customer Relations works on cases in the order they come in. Too bad I can’t share the discount code they’ve sent me as a sign of “Good Gesture” so others can use it. Discount code or not I’ll never fly Air Canada again, completely unreliable and little to no customer support at all.

Travelling to Europe this year, they delayed us so that I arrived at my destination 11 hours later. They offered no reimbursement but a lousy discount to fly with them again. The food on the flight there was also unedible. Not only I had that opinion but most trays were untouched returned on that overnight flight. Two years ago Air Canada ripped and destroyed my luggage and offered no compensation. Bottom line, Air Canada, I have lost my trust in you. Shame on your service.

Despite telling her that they could've sent the luggage to us the next day, she persisted that we weren't allowed to board, and gave us a pamphlet, "Interrupted Trip Information", a hotel reservation for the night, $15.00 each for dinner at a restaurant, and tickets to Newark for the next day. Afterwards, upon conversing with a staff member from the airport, it was brought to our knowledge that the flight was overbooked, which is probably the reason for us being forced to give up our seats on the original flight.

As a result of your company's poorly handled business, we then had to fly to Montreal, flight AC406, and then to Newark, on flight AC7740. Consequently, instead of arriving at Newark at 20:00 on Saturday, November 24, we had arrived at Newark at 16:30 on Sunday, November 25. Furthermore, this only served to annihilate all of our plans, and massively inconvenienced us. To get to my point, I just want to say that this behavior, on the part of Air Canada was unprofessional to say the least. This was the worst traveling experience we've ever had.

Our short stop over in Vancouver went smoothly, as was the flight to Toronto. When we arrived in Toronto, we immediately checked the monitor for our next flight which was leaving in 2 hours time. We went to our gate to prepare for boarding and heard over the speakers that they were announcing for volunteers to check their carry on luggage as the plane was packed and there may not be room for everyone’s carry on. So we volunteered to do that, just as we have done on many other flights. About 15 minutes later another announcement was made asking for volunteers to give up their seats. As we knew we were going to have a very long layover in Mexico City, we volunteered to give up our seats. We were offered a gracious sum of $400 each in lieu of that. We were told that our checked baggage would be taken off that plane and would be reassigned to the flights we were now taking.

As there was not another Air Canada flight going to Mexico City that day, we were told we would travel through Houston, Texas on an Air Canada flight and then United Airlines from Houston to Mexico City. We proceeded to go to the Customer Service desk where these flights were arranged for us. The Customer Service attendant assisted us in finding our way to the US Customs & Immigration, as we did not have a lot of spare time. Our carry on baggage was inspected as were we. We then went to an area where we were told to watch for our name appearing on a board. That would mean that our checked baggage had cleared and we would then be able to pass through customs. There were also Customer Service reps in this area (At least 4). They did not look busy as there were very few people passing through this area and it appeared most of the time that they were just visiting with one another.

After waiting a few minutes and not seeing our names appear we went to them for assistance. We were questioned about our baggage and advised them that our baggage was supposed to have been relocated onto the flight we were about to catch. We were then told to just go through customs and say that we did not have any checked baggage. The Border Guard swiped our passports and asked us where our baggage was. We indicated to him that we were advised to say we didn’t have any. He didn’t take too kindly to us saying that, so we were told to go back to where we came from and get this cleared up. Upon return to the previous area, the Customer Service representative then came with us.

The same Border Guard called for advice from his supervisor by phone. Meanwhile the minutes were passing by on the clock and our flight departure time was getting closer and closer. Finally the Border Guard advised that it was okay to go and we literally ran to our gate only to find the doors closed in our face. We were then told to go to another Customer Service area to rearrange another flight. By this time, we were getting very stressed and tired, after not having slept for about 30 hours.

So we proceeded to go to the Customer Service desk to start another process. A 2nd flight was booked. While there, it seemed like there was a lot of commotion going on. A lady came by who had misplaced her phone, asking if anyone had turned it in. She was told to go back where she left it and it should be there. Over breakfast moments later, I was reviewing the ticket and came to the conclusion that we wouldn’t have very much time for our connection in Houston to Mexico City. We again went back to the Customer Service desk and again saw three or four new people manning the desk. I was chatting with one agent who asked to see a copy of my initial itinerary. I had it on my phone, which I passed to him.

As I was concerned about my flight arrangements, he asked why did I ever agree to them. I responded astoundingly that I didn’t know I had a choice. We were then assured that we would make our flights in time and if we didn’t, there were plenty of flights going from Mexico City to Mazatlan every day so we shouldn’t have a problem. While this discussion was taking place, my husband overheard another lady that stopped by with a concern that she had lost her purse. Not only was it just her purse, but also her passport, money, phone, and all other ID that she was carrying. She was asked how much time she had before her connecting flight and was basically brushed off and told to go back to where she thought she left it. I don’t know why they call these areas customer service as they sure don’t provide it.

We then went to our gate to wait for our departing flight. Some time later, I discovered that I had misplaced my phone. I searched through all my personal belongings and couldn’t find it. I thought I must have left it at the customer service desk. Upon return there for the third time, again there were only two people now, but again different faces. I asked about my phone and both of them said that NO there was not a phone left there. I indicated that I was positive I left it there and they advised that their colleague whom I spoke to was on a break and would have mentioned if I’d have left it. They looked through a couple of drawers to no avail. Then my husband noticed something laying on a shelf behind them. It was a phone. She picked it up and I said that’s it. A black case with white marble running through it. She still would not acknowledge it was mine.

She asked me what the screen saver was and I clearly advised it was my son and my daughter and the dog. She still would not give it to me. I said the passcode to unlock it is **. Finally she handed it over. By this time I was pretty livid. I grabbed it from her and said, "I hope I never have to see you people again." My husband remained there to inform them that they didn’t treat people very nicely, considering how they handled the situation of the first lady who lost her phone, but especially the 2nd lady who lost her purse and was obviously from a different country. He was told that I should consider myself lucky that my phone was even found.

We went back to the gate and boarded our flight for Houston. We had been given food vouchers which we were told could be used in Houston. That did not happen as nowhere there would they accept a voucher from Air Canada. We were now boarding a United Airlines flight to Mexico City and while waiting, an announcement was made that it would be a late departure due to problems with the cargo door. Again the thought of missing our flight in Mexico City to Mazatlan crossed our mind. We finally boarded and landed in Mexico City some time later to find that we did indeed miss our connection. We waited for our checked baggage to come around on the carousel.

Nothing appeared and the carousel stopped. We then talked with United Airlines staff who indicated they could see that we had checked baggage but were not certain where they were or could not track them. We were told that they may have gone on to our final destination – Mazatlan. This did not make sense as the bags were tagged to go to Mexico City. There was nothing on the baggage tag to indicate that we were going to Mazatlan.

By this time, it was around midnight and things were winding down for the day. As we had missed our connection, we were told to go upstairs to the United Airlines counter (which was completely closed), and someone would help us out with a hotel voucher for the night and food vouchers for the next day. We met an agent there who did some research and advised we’d be unable to get a flight to Mazatlan the next day and the earliest we could was two days later on the late night flight. We toyed with the idea of perhaps taking a twelve hour bus trip but then decided against that as we had no idea where our luggage was. We got the hotel and food vouchers and were told to go to Door 4 to catch a shuttle to our hotel. We waited about an hour for the shuttle to come and finally arrived at the hotel around 2 AM.

The next morning we returned back to the airport to try and track down our luggage and rebook the flights to Mazatlan. The United Airlines rep that we dealt with bent over backwards to get this issue resolved for us. He again gave us new vouchers for another night accommodation and meals (Air Canada was off the hook for two days expenses) and also tried to get to the bottom of where our luggage was. As our initial flights were Air Canada, there was no way that United could see what had happened to our luggage. They could only determine that there were 2 pieces. The Rep called to Air Canada and the phone rang and rang and no one answered. He eventually gave up and walked across the room to the Air Canada check in area. He spent a good hour there trying to get some answers for us.

No one seemed to know anything. He returned and advised us to go to United Airlines Customer Service and see if they could help. We did but they were unable to. We then went back to the Air Canada desk again with no results, then back to United Airlines to speak with the initial rep, then back to the Air Canada desk. Finally one of the Air Canada agents advised that she could see that one bag had been delivered and we should check with Air Canada Customer Service. She told us where we could find that office. When we arrived there, we could see one of our bags through the window before going in to the office. The agent there said it had arrived the day before on a flight from Toronto (was obviously never taken off the plane as we were told) and the second bag was currently on its way on the flight from Toronto. We were advised to return in a couple of hours and they should be there.

When we returned, all the lights were off and the door was locked. We were not impressed and tried to look through the tinted glass to see if anyone was in fact in there. Finally someone must have heard us and came to let us in. We again proceeded with our bags to door 4 to catch another shuttle back to the hotel. Again it was another hour and a quarter before the shuttle arrived. We had just spent another 7 hours in the airport trying to resolve our issues. We were glad that we found the luggage and also that we were finally able to get a flight booked for late the next day.

We arrived at Terminal 2 the next night to catch our Aeromexico flight to Mazatlan. The flight was late boarding about 40 minutes and once on the plane we were again delayed. An announcement was made that the pilot had suddenly taken sick and they needed to get a replacement. Due to these circumstances, a one hour delay was nothing considering the past two days of what we had gone through. As it turned out, we finally arrived at our destination around 2:00 AM, only two days late. What now concerns me is the trip home. Again we are booked to fly through Toronto, although I have been told by Air Canada that that could change. Considering we have done a lot of national and international traveling, we have never ever had a more stressful and upsetting experience on any of our previous trips than we have on this one. Unfortunately, I did not get any names of any of the Air Canada staff that we had to deal with.

You spent a large amount of time trying to book these rates and meanwhile your time window is gone. So instead you call an agent. And while they can see what you can see on the website, they first give you the excuse that there is a glitch in the system and that these cheaper fares can't be booked. They try to up-sell you. If you then happen to be a person who accepts this crap you have just lost to a total insufficient company. Funny enough when you talk to the folks at Air Canada who deal with this nonsense, after a while they leak that this happens all the time. Clients get screwed around.

Then you try to reach out to some senior folks at Air Canada and you are being ignored. Kind of "This problem will solve itself" mentality. Then next you wonder how a company like Air Canada never really manages to make decent profits. Well check it out, ever noticed what kind of overhead they operate with? No seriously, count the number of directors and VPs they have with probably nice big salaries. SERIOUSLY CANADA? This is what we have to deal with? Europe has a ton of competing airlines, and guess what, they all make profits by not SCREWING their clients. I wonder if I ever get a response from anyone at Air Canada to have an open discussion on this?

I had to book a new ticket (without the help of the airline) to get to my destination. I took the same return flight as originally booked but cancelled by the airline since I didn't make it on my flight outbound. Result: double booking costs ($1300) and the airline who says, "Thank you for your business.' (twice) and no refund. The airline makes no lost by leaving me behind because MY seat was taken by somebody else (flight left fully booked) and as a result they also let me pay for the full round trip amount while I use the same return flight. Who is stealing my money here: #AIRCANADA & #BRITISHAIRWAYS. Turning my refund request down since they feel that I have no right for compensation leaves me powerless, but LET'S TEST THE POWER OF LINKEDIN. AIR CANADA ARE YOU A THIEF OR WILL YOU REFUND MY MONEY!!!

So unfortunately, I accepted the fate and ask about reimbursements. They said to keep the receipts and I would be reimbursed when I check into the flight home. No offer of funds to get by or anything, but that is fine this is normal, right? The next day I struggled and searched until my feet were bleeding to find anything to fit my torso and had to wear basically men's clothes to my conference. It was embarrassing and I stuck out poorly my colleagues and business clients. It was over 30C and hot. I fly 2-3 times a year via Air Canada to Tokyo and various other times to Calgary and Toronto and have appreciated your services.

Fast forward to 9/23, I finally receive my bags and am grateful to shower with my own products to find the wheel is missing and there's a giant hole in the side of the hard shell and two pairs of shoes were missing. I call the baggage services and find out I have to submit all claims online. Not a big deal, I start to do so, however the gentleman on the phone was rude and stated I would have to wait 30 business days for any responses. I told him about my experience and he said to wait 30 days and hung up.

I am a fairly positive person, so I was just happy to get my bag 4 hours before my flight. I drug my broken bag across Tokyo to Haneda on 9/24 and told them I had my receipts. They stated they couldn't reimburse me at all and that I had to wait the 30 business days. Now, I had to use money I could of used on food, etc. for immediate necessities which also hindered my trip. I was basically broke traveling home due to Air Canada's mistake and having to pay premium dollar for clothes that "sort of fit" and used toiletries that wasn't great for my skin. I asked if I could be simply upgraded while I wait for everything, and was immediately told "that they don't honor it as an inconvenience and didn't feel the need or obligation to upgrade my seat for my trouble."

I sadly went home in tears due to the sheer stress of that weekend. Bear in mind, I travel and translate for my job and I have always recommend you. I was told to tweet about my shortcoming and you would respond quicker than this "30 days". I heard nothing. 3 days ago I received an email for my reimbursement, however, there was no mention of the broken bag, missing shoes, hardship, or experience that I dealt with your staff. I sought some comfort in your staff to be told "policy is 30 business days, this isn't important" however, being stranded when you are a tall person in Japan is never good especially when you walk until your feet bleed trying to find something to clothe you and change out of salt soaked clothing.

Today (more than 2 weeks away from the date of travel), I got a reply from Jessica: ”We are sorry, but we are unable to make an exception and we hope you understand our position.” I couldn’t understand that Airline could make money in this kind of situation. I paid the airfare to Air Canada on 24 August. 31 days before the traveling date (31st Oct), I requested to cancel the tickets. Air Canada refuses to refund. I am so disappointed with the decision. I thought Air Canada was a very good airline. Air Canada staff were not jobsworths.

Several attempts to apply for an ETA failed, as the website said that I'm not eligible to apply for ETA. All I was told that I cannot travel back to Canada, to which I mentioned that I've a previous travel history of travel on the same document. One of the agent seemed least interested to address the severity of the situation. After a long wait and few phone calls all they said was I'm okay to travel now and it was just a glitch!! I believe it was the ground crew's responsibility to address it properly, as it is a bit intimidating to be in a foreign country anyway. No apologies whatsoever for what happened. This situation could have been handled in a better way.

The aircraft was devoid of any in-flight entertainment. NO monitors for music, movies, games or news. On the way to Athens we were instructed to use our smartphones, before departure, to download an app so we could access the aircraft's in-flight server to get media on our devices...unbelievable experience!!! This service was not available on the return trip.

4. In-flight service: The meal, I believe that if I offered to my dog, my dog would reject it. The breakfast service was just a single piece of a sealed cake? I am not sure. It looked like it had a shelf life for several years. On the return trip we brought our own food on board. 5. The crew on the other hand was excellent on both legs of the trip. We have taken Air Canada to Athens three times over the recent years and I could say that there has been no change.

They did book us into a hotel for the night and we left Seattle on a flight to Calgary Canada and then to Montreal late the next morning. Both of those flights were over an hour late departing. This by far is the worst experience I have ever had with any airline I have flown with. They were inept and not helpful in any way and treated us terribly throughout this whole ordeal, especially the agent at the gate counter when she yelled at us to leave. The service at the check in counter is slower than I have ever seen. When you stand in line for over an hour and only a few passengers are checking in that's way too slow and inefficient and it happened every time we were in that line... all three times. Flying with this airline again is really not to be considered.

I tried to call customer service and the automated menu/call-back option wasn't working. I was not going to wait on the line since wait times were between 35-55 minutes. All the while, the flight charged are pending on my card. I assumed they would remove the pending charge because we couldn't get booked on a flight. INSTEAD, they went ahead and charged us for the flights and now claim that they cannot refund us and that it will be up to my bank to contact them. It absolutely boggles my mind that they can charge us for tickets that we never received.

When we tried to do the check in for our second flight, my boyfriend (which was seated with me) was nowhere to be found in that flight (with the boarding pass in his hand). They said somebody booked another guy on the same seat (we had the seat numbers since months before) and that they would change him to another spot. After a few minutes of freaking out as he was nowhere in the system, they just said, "another guy just did the check in in the same seat". Because of their incompetence we had to have a hard time and seat separately. Also no meal or snack on board. Flying from 1 am (local time) until 10:55 (local time). First time and last in this company.

Then it was time to take a nap... Remember there was NO entertainment at all whatsoever. My wife asked for an eye mask, the response? Those are for “premium passengers only!” What the hell Air Canada, it is an international flight for crying out loud! But I’m glad it happened so I can warn my friends and colleagues about your service. And by the way, when you charge $3.50 for your headset on your flight that has entertainment (Toronto to Portland, OR), I think it's highway robbery. They are free in airlines flying from one country to another.

I also kept asking her questions, cause I need reassurance. She legit said and I quote: "Can you stop being anxious cause I hate repeating myself". People behind me started to laugh. So I just said sorry and walked away, still confused. We got onto our plane and landed in Toronto. Now, this is where everything got messed up. We went through border control and everything. I went to customer service again and was told that our flight was delayed which was perfect. I went to my gate and NO ONE WAS THERE. I asked someone if our flight was canceled and I was told that we missed our flight. Now I was concerned about our luggage. They told us that our luggage was still here. I went to look for it and couldn't find anything.

So I started crying and having a breakdown. I called my cousin who lives in Toronto to come to pick us up. When they came they looked around the airport to find the customer service area and there was no one. We found one lady but she told us that everything is closed and that there are no more flights going out for tonight. I started crying again. My cousin lead us to the other service area and told us that our Calgary flight that WE WERE SUPPOSED TO GO ON had left about 7 minutes ago. I was screamed at the top of my lungs. We then went to another service area and we had to wait in line for 4 hours. There were only about 6-8 people in front of us. But it still took 4 hours to get through... The lady at the desk was extremely nice and helpful. She rebooked our flight for the next day. And after that everything went smooth and as planned. But in conclusion the airline was rude to us, wasn't as helpful, and made us miss our flight.

Long story short. I realized the following afternoon that I had mistakenly left my passport on the flight to San Francisco. I immediately submitted a lost & found request with all the information including where I sat on the flight to Air Canada. I followed it with calling them. The person that I talked to wasn't helpful and suggested that I call the San Francisco Airport which I did. The person at the airport transferred me to the local office for Air Canada. Unfortunately, the local office had closed for the day. So I called the next morning and after many minutes of waiting on the phone was asked if I had filled a request online. I told the representative that I had. The person responded with that I had done everything and that I would be receiving messages from them. Also that nothing else could be done and that I would have to wait.

It has been two weeks since I have submitted the lost & found request and in that time I have received the same generic response. First on a daily basis. Since then, it has dwindled down to once a week. And the troubling part is that it looks as if it is outsourced to a company located in Nevada called Chargerback. So there is no telling what is going on. Is Air Canada even looking for it? Do they communicate with Chargerback on a daily basis? Why the message saying something that has to do with the company's software. And is there any other way to contact someone at the San Francisco Air Canada office. Such as their phone number, I mean. It is certainly the first and last time that I will take Air Canada. They don't seem to care after you've taken a flight on their airplane.

I was in tears as my daughter was waiting for me in Montreal & the Air Canada staff was completely indifferent. Finally I called AC reservations and after waiting on hold for 20 minutes, I reached someone who booked me on a Delta flight to Montreal that morning. However, the flight was at another terminal and I had to get my luggage which I had checked. I basically ran through the airport and to the shuttle bus-- luckily I made the Delta flight. It was such a stressful experience and the workers at LaGuardia airport, Air Canada, are the crew from hell who could care less about their passengers.

While I was in the air staff managed to re-book my to Australia (but just one leg and not the next). My gripe is arriving in San Francisco, about midnight with no arrangements made for accommodation. I was not told my bag would be forwarded to Quantas (so I waited an hour at the baggage with no bag). I was told I would get a hotel voucher, but this was refused when I got to San Francisco. The explanation was birds which are a "natural phenomena", so I was on my own in the USA and no accommodation. It took hours and a taxi into the city to find a bed. Not impressed. I took numerous vows last night never again to risk Air Canada. I thank God for Qantas.

On the dumpy 3/4-scale AC Bombardier CRJ-900 regional jet, everything is squeezed tight. I got a seat all the way in the back. Noisy (rear engines) and very scrunched. So this tall guy sits next to me and is obviously uncomfortable. He noticed a roomier seat close to the front was empty and asked the flight attendant if he could move. She said no, it was a higher payment class seat. But a minute later, the lanky guy contorted in the cramped space and easily stepped over me - I didn't have to get up - and simply went to that forward seat. The attendant wisely decided not to challenge him and have a scene.

Widespread AC delays were caused by their shortage of usable airplanes - a "broken airplane" in their system. Now they have one less as of the wee hours in that morning. We finally get off the ground, and the pilot announces, "...The bad news is that the landing gear won't retract. The good news is that it is extended so we can land." We circled around Vancouver almost 2 hours, arguably to reduce the fuel load for a safe landing (see FlightAware ACA8120 July 1, 2018). I ended up along with many others on the airport floor at 1 am with a free yoga mat, a thin blanket, and $10 food voucher. The agent said they'd already supplied 400 hotel rooms to customers yesterday and had no more. I only got 2 hours of sleep. I blew the full $10 at the airport Tim Hortons in the morning.

When we landed from the brief excursion, we had to re-enter Canada through customs as if just landing from the US, since we had crossed the US border for 5 minutes. At that late hour, there were no CBSA agents, so we had to wait for a team to show up after midnight. Then of course again in the morning to leave, another visit with the on-site TSA to leave Vancouver. Three customs visits altogether to get off the ground. Some people insisted on a hotel and they were told to book one such as through Expedia (at 1 am) and keep the receipt to be reimbursed by Air Canada. Kiss that $$$ goodbye after a tiring bureaucratic fight.

I frequently fly to Canada but never use Air Canada after my first AC flight months ago was such a mess with a 4 hour delay. That time they compensated us by passing out free headsets - cheap, tinny, 50 cent official ACA earbuds. In the noisy CRJ-900 that time, you had to turn them way up loud. There was no bass. Got a very bad impression of ACA and decided never to use them again. However, on the recent trip ACA had the only flight at a desired time and particular day. So I gritted my teeth and made what turned out to be a huge mistake. I'm mad because my intuition said to make another choice but went ahead with ACA. Some more experienced travelers said it was their worst trip ever.

Finally made it home on another decrepit, small CRJ-900 although there was another 1:30 delay for that flight of all things. I took a photo of that plane out the terminal window that shows a lot of peeling paint on the front. But at least we successfully made it to San Jose. Don't ever use Air Canada if you have subsequent connections. Air Canada currently charges for seat selection and also for all on-board snacks while soft drinks and water are free of extra charge.

We called Air Canada and it turns out that their computer system automatically re-booked us for the following day, after our flight was cancelled; however the airline would do nothing to fix this. We tried to call a few other places to see if can have another flight to see our family, with no luck. We did not get to go see our family, who we didn't see for over 20 years. We tried calling Air Canada again and staff was incredibly rude, stating that all inquiries must be handled via e-mail and not the phone. We tried to explain our issue and the staff would not even talk to us and were very rude. We will never use them again.

In Seattle I was told they could not assist me with rebooking or tell me if they would be able to accommodate me with a spot on the next flight. I was told I had to talk to a ticket agent in Vancouver when I arrived. But, when I arrived at 11 pm, I was asked by Air Canada staff why I had come and told ticket staff leave at 11. I was then given a hotel voucher, $20 of food vouchers, and told to pick up my bag. But the belt was broken, so I couldn’t get my bag for an hour.

When I arrived at the hotel, there were six Air Canada passengers with vouchers and only one available room. No one had called ahead to confirm availability. We arrived at the hotel past 1 am. We were told no one could meet us with new vouchers — that we would have to check in, go through security, get a new voucher, go back through customs, and get a new shuttle to a new hotel. I ended up sharing a room with a stranger, and one couple decided to sleep at the hotel.

$20 of food vouchers is kind of ridiculous for a full day. The folks catching an 8 am flight got the same amount, and our flight was leaving 20 hours after we arrived. So we are only getting compensated for one meal? I have a medical condition that necessitates being in a window seat. I was told that there was no guarantee I would still be getting one. I was also initially told I may not get a vegetarian meal as ordered because you require 24 hrs notice for the request.

At no point did an employee seem to view as anything other than an inconvenience. Each we person we spoke to said they were not responsible for our issues. Landing in Vancouver and being told that they were confused about why I had come was shocking. I’m devastated about missing my event and the opportunity to see someone I haven’t seen for over a decade. I have severe anxiety, and the hours of not knowing if I’d be rebooked in time to make what was the key motivator for the trip was extremely distressing, as is not knowing about whether I’ll be in a window seat or facing several long hours of discomfort. Furthermore, my hotel can’t hold my reservation, so I might not have a place to stay. And I’m traveling on a tight budget.

It would have meant so much to have a representative indicate compassion and care, to say, "We’ll do our best to make sure you have a window seat," rather than say that there was no way to know. To have gotten to a hotel with enough room for me to be able to sleep privately would have really helped me rest for another long day of travel.

To have had someone apologize for us being sent to a hotel that couldn’t accommodate us would have been meaningful. To have not been intimated to that there was some mistake or negligence that sent us to speak to a ticket agent who wasn’t there when it would have been so much more convenient to—if my new flight is a day later—spend the night at home and be able to get something to eat would have been impactful. Overall, there were so many issues that I feel a complaint is warranted. Were I an EU citizen I would be eligible for compensation for this lengthy of a delay. I don’t know if I have rights as an American, but if not, that is something that should change.

Arrangements to arrange stay at Delhi including transportation was extremely inconvenient and chaotic. Also hotel arrangement was poor. Next flight was next day. Made my connection for flight in 1 hour 15 min after scheduled arrival in Vancouver. Explained to staff that it would be difficult to catch connection with my handicapped mother. They kept reassuring to the contrary. Promised that they will try to get me a seat close to aircraft door and also get the wheelchair at the door but that did not happen. Plane arrived 45 min late in Vancouver. My handicap mother had to walk quite a way before we could find a electric cart. Unsurprisingly we could not get connection with customs and immigration clearance that was to be done.

Was given a standby ticket for a Air Canada flight 6 hrs later with assurances that we will get confirmation once we get to gait. The gate agent was extremely rude, unsympathetic to plight of 78 year old dementia and arthritis patient who was already breaking down with 30 plus hour delay in a trip that without delay is about 20 plus hrs and totally unhelpful. Was unwilling to talk to his managers or do anything to help other than offering a booking for another Air Canada flight another 4 hrs later.

Unprofessional, poor basic human concern, unhelpful, poor staff training and culture and total disregard to basic human decency is what summarized my experience with Air Canada. This is the first complaint that I am putting in for anything in my 48 years of existence and I am a physician fairly well traveled with extensive experience in dealing with multiple entities and people throughout my life. Never had such a horrible experience till now.

So here is what happened: We were booked for our flight back to San Diego at 10:25am, landing at 11:25am in Vancouver, and a second flight from Vancouver at 1:10pm to San Diego. So we had almost 2 hours between the 2 flights which was enough to commute in Vancouver. Way after we booked our tickets, Air Canada rescheduled the flight at 12:55pm... We left our house in France at 7am this Saturday, flying with Air France from Paris to Vancouver, then connecting from Vancouver to San Diego. The first flight went great. We took off around 10:50am for a 10-hour flight in business class. Of course for the little one, hard to have him sleeping as it was a day flight.

As our flight was slightly delayed, we rushed in the airport to Air Canada check-in counter. We were there at 12:05am, a little bit short, but the airport was very quiet at that time. The agent at the counter took forever and though we were flying to San Diego Chile... her English was very poor. The manager was on lunch break, and the time she appeared, it was too late and they rebooked us on the 7:55pm flight. Imagine the whole family, after such a long transcontinental flight, 9 hour jetlag, and the little one who just turned 2 years exhausted... Now we have to wait at the airport for 8 hours. No help, no humanity, nothing... and this flight was delayed and left the gate at 1:08pm. We really, really had plenty of time to make it, they just didn’t make it happen.

Now the worst part of the story... Our little one was tired, very tired and was sleeping at the time of boarding. He woke up in a very bad mood when we took him to the airplane and was crying...like a baby. We were split with the kids on 3 different rows. My wife sat with him, me next to them and the other kids behind. Once boarding was completed, a flight attendant came to us and asked us how old he is. He turned 2 years 2 weeks ago. She told us to sit him on his seat as this is the procedures. The baby was very very upset and crying a lot, my wife had him in her arms to try to calm him down. She asked her if she could keep him for take off as he was in a very bad mood, and I told her about our long flight and very long wait at the airport, and the flexibility other airlines are giving in this case.

She became very aggressive to my wife while we were explaining her the situation... and started arguing with us. You know what it is when a mother tries to protect her child. I thought her role would have been to calm down the situation, but she preferred to add oil on fire. At the third (aggressive) request from her, my wife complied and put the baby on his seat, and of course, he started crying again, but he was on his seat. A few minutes later, everything was fine but when she realized that our 11 years old daughter was sat at an emergency exit (that's the seat they gave us) she came back to us and told us to exit the aircraft. I tried to calm down the situation and told her it was quite excessive, and that the baby was on his seat. She responded that if we don’t leave the aircraft right away, she would call the police. The captain, who is the decision maker, never came to us neither to have our version or to calm down the situation

What a shame in front of our kids, in front of the other passengers. Everybody was shocked and so sorry for this situation. We left the airplane, saw a manager who went to the flight attendant who justified her decision because we only complied at the 3rd request... (We have that on a video...) and told us he couldn’t do anything for us. So they left a six member family, exhausted at 8pm, with absolutely no assistance at the airport. We booked on our cost 2 hotel rooms where I dropped everybody before going to ticketing. They were only able to book us to LAX the next day, giving us a 3-hour drive on top of this awful experience.

Since we are back, we are still trying to recover and our baby is sick, going to the pediatrician tomorrow, and my wife so scared to travel again. I’m not the kind of person to complain for nothing, but I didn’t even imagine this kind of situation would happen. These people have way too much power and took a decision that was absolutely not justified. She just didn’t want to deal with a baby during an evening flight... and they turned our journey into a real nightmare.

Tomas was a very nice man and explained that due to all of the delays that our bags were not able to go through customs in time for us to board our plane. We were also told by the rude gate attendant that we would be unable to sit together on the next flight. We asked Tomas and he looked at the computer and shook his head and did something and then told us that wouldn't be a problem. We finally reached St. John's NL about 7 hours late and totally exhausted. We were celebrating our 40th anniversary and it will be one we won't forget and will forever leave a bad taste and opinion of Air Canada. We did complain to AC and they came back with a $150 CAD each for our 7 hours and getting involuntarily bumped from our flight. Thankfully we flew Delta back. I can only assume we were treated like this due to being Americans. The people of St. Johns were delightful and once there enjoyed our trip.

After arriving home they've been giving me the runaround for 2 1/2 months. And it seems they hire front liners in their Customer Service department possibly at minimum wage, some of whom you're not sure they understand what you're saying in English and are coached on how to get rid of people who've been mistreated or had a bad experience. A total departure from the professionalism of Air Canada in the past. Apparently confusing 24 hr and the 12 hr clock is a very common problem and Air Canada is using it to their full advantage to gouge people to the maximum.

Suggestions: I wonder if they've thought of 12 hr time in brackets underneath the 24 hr time on tickets. At the least Air Canada should be available at a phone numbers where they can be reached overseas as they assure you they are. If the mistake occurs charge a reasonable ticket change fee and not gouge and take full advantage of their customers. Will they listen??

After us insisting, she was brought back to guardian and they flew to Paris together. She has days layover in Paris now, as they do not have available seats for her and on top of that, Air Canada lost their luggage too. So, instead of sending your kids to horror house on Halloween, send them to fly on Air Canada. One more thing, Air Canada does not have "human customer relationship service". You will be greeted by friendly website survey...

So we asked her if there is any other options that we can get to fly San Diego. She said there is flight from Toronto to Los Angeles and from Los Angeles we can either take a train or a bus she recommended to get to San Diego. We asked how much time will it take from LA to San Diego. She said only 2 hrs which she was lying to us big time to book this flight to spent another 600$ on top of our 13000 original flight tickets. We went to LA and asked about transportation. They told us it's going to take at least 4 hrs to get to San Diego, we were shocked because the lady told less than 2 hrs and we didn't want to miss time because we had a family wedding. We were desperate so we had to book a flight from LA to San Diego and spent another 14000 US for 40 min trip which is insane. We even told the LA customer service about it and they were in shock.

This was one of the worst day of my life, my parents were tired of traveling and walking through terminals carrying packages and more than 2000$ spent because we missed the check-in by a couple of minutes and we still had almost 2 hrs before the departure time and also being lied to by one of your representatives. Air Canada you should be ashamed of yourself and your regulations. I honestly don't know how you're still in service, I hope someone takes action and do something about it because it looks like I'm not the only who was dissatisfied about the service you providing.

On the way back also Air Canada dinner was rotten, 13 hour I had a Kit Kat and juice? Business class there was no food during transfer - 18 hour no food. Flight was late over 1 hour and no one tell the passenger, I went 3 times to gate to make sure I am in right gate and every time they say shortly! Air Canada staff inside airplane were good -- but with RUDE customer service, bad management. How can improve the service? My wife and me put bad review on China website with over 1 million hit/day. You purchase business class for comfort, Air Canada make a hell of it for you. Harassment at the gate, don't give your bag, no dinner on board... Bad name for Canadian people and country, not having a proper management.

I booked my tickets in the month of March for flying back home in May (after finishing my finals). But time had something else in its mind and I was told to visit ASAP, I rescheduled my flight to the earliest day possible, paid around 2100CAD (usually it is under 1300$, also I am a student at University of Windsor, this money was a lot beyond my budget). The flight was originally supposed to take me from Toronto to Ahmedabad in roughly 22 hours. The weather was sunny, everything was clear, but due to some reason beyond my intelligence; flight from Toronto took off late which made me miss my connecting flight in London. Now without any confrontation or explanation, they directed me to some terminal for my connecting flight.

After changing the terminal, I realized my flight departs after 6 hours. Plus this flight wasn't direct. I have one connecting flight in Mumbai. WHERE MY LAYOVER WAS 12 HOURS (I am not even exaggerating). I called Air Canada (using my Canadian sim card in roaming) to let them know about my situation. Again the call center agents are infamous about their rudeness, so I started calmly. They said they only take responsibility for dropping you to your destination and do not promise about the time frame. Angrily I said this is not fair in any way and asked for a refund. They asked me to cancel my tickets and be on my own then. (This is exactly what he said.) So now I reached Ahmedabad in roughly 40 hours (unfortunately my mum have passed away by then, when I was in London itself; so I spent layover of 12 and 6 hours with that information in my head, also in Mumbai I had internet for 45 minutes for my 12 hrs layover).

I have called Air Canada several times after that for getting any reimbursement, finally I emailed them a lengthy letter to which they responded by offering me a discount of 25% ON MY NEXT FLIGHT WITHIN ONE YEAR FROM AIR CANADA. Which is as ridiculous as it sounds also useless. Whole point of booking a last minute flight is to serve the purpose of flying immediately. That's why people pay even double the rates. For some Canadian resident or full-time worker or businessmen 2100CAD might not be a big amount. But for a student paying 30000CAD for his 16 months course at university, this amount totally shocked me. Not giving a good in-flight customer service is a different thing, and not caring about their customer is another thing. Thank you for reading, sorry if this offended you in any way.

Honestly, that’s all we wanted; someone to help and explain to us what our options were. Waiting for him was our biggest mistake. When he decided to come back to us we told him we weren't happy with the way he treated us. He apologized and said he was too busy to remember us. (In short, I’m paraphrasing.) By now it was 1:30 pm and too late to get through for real. The clerk was so helpful and nice. I wish she could get recognized for her great customer service. Out of many only one cared and made a difference. In the end, we missed our flight and I missed work for nothing. With an hour and ten minutes to spare and still got nowhere due to wrong information and some workers too busy to care.

Yes, we were cutting it close being there an hour and ten minutes before our flight, but with everything that happened it added to the delay. Thank you Air Canada Rouge for your less than satisfactory service. It won't happen again. I will rate this Airline with a one for the one who cared to help and listened. PS the other worker who helped wasn't a part of the airline. Yet still I thank her.

What is even worse was I asked for a blanket at the beginning of my flight because I was feeling cold inside the cabin because of the air conditioning, I was flatly rejected by a stern-looking attendant who told me only preferred seats have blankets and she didn't even suggest an alternative. I had to bear with the uncomfortable cold cabin for the entire journey for four hours. Given the multiple instances of poor service, I am seriously considering not flying with Air Canada anymore.

I submitted my paperwork through the online system once in Brazil, Air Canada has no phone customer service number. I received an email saying my inquiry had been received and that I’d hear back in 30 days. 30 days passed, so I called them again. They said I’d receive a callback. Still nothing. Months later and numerous calls of me waiting on hold calling long distance from Brazil and they send an email saying “this was our response must have gone to your spam folder”. I’d been checking my spam and they sent nothing. They didn’t even have the courtesy to look at my issue and sent a boilerplate response.

It’s now 5 months later. I haven’t been reimbursed even though I’ve contacted them numerous times. They flat out lied to me and then we’re extra rude and dismissive in all correspondences. I’ve never had a worse experience with an airline. I moved here to Brazil to get married and the last thing I have needed the last 5 months is to get screwed over by Air Canada. They are officially the worst airline I’ve ever dealt with and I feel disrespected and offended. I need my money back. There’s no reason I should have to pay for their incompetence and horrible service. I’ve filed complaints with the Department of Transportation but you can’t even talk to somebody in person at Air Canada to remedy the situation. Deplorable and reprehensible in every way.

The result I will pay $725 CAD for the cheapest class in a flight Toronto-Calgary which is usually around $350 CAD. What a rip-off!!! Here is my advice, be extremely careful with the Air Canada low fares, they will charge you for everything, luggage, change in schedule, destination, name on the ticket etc. To compare I will say that recently I flew with West Jet and when I cancelled a portion of my trip, they return me some money.

Losing the bags on the outbound leg was particularly frustrating and annoying as I was only in India for 10 days for work and was supposed to travel the next day to a couple of other cities in India. So, I had to scramble to buy clothes, toiletries, a suitcase, etc for my domestic travel and basically lost the better part of a day dealing with this hassle and inconvenience.

Then, to add salt in the wounds, Air Canada’s baggage resolution center has rejected the majority of the receipts I submitted for reimbursement, including the suitcase I had to purchase for my 3-day domestic trip that morning. Maybe they think I should have stuffed my underwear, socks, shirts and toiletries into my Dell computer bag? Or maybe they think I should have simply worn the same shirt, underwear and socks for 3 days in the Indian heat? They also rejected several of my receipts for clothes because they were not detailed enough (I guess the person who created their policies has never gone shopping in tiny stores in a 3rd-world country!).

It is clear that Air Canada’s lost baggage policies are nonsensical and that the department lack common sense as well as any sense of customer service. This was an unimaginable experience given what I was expecting, especially in business class! Not only did I have to spend hours dealing with my lost bags in Mumbai, I then have had to spend hours dealing with Air Canada to at least get some reimbursement of my expenses! If you do travel Air Canada in the future, my recommendation is to NOT check in ANY bags since my experience is that the probability that your bags will arrive in your destination when you do is around zero.

The arrivals and departures at FLL remind all of us of Ellis Island receiving lines as well as the release to the freedom of the New World. A skeleton number of ground personnel, so no order, no enforced rules, no clear instructions of embarkation can be heard – just pushing and shoving. Same as the arrival into a sea of wretches pushing to get in and lying on the floor due to not enough chairs. A cattle receiving single “waiting room” room with 4 gates – woefully insufficient number of chairs – the back to back temporary type that move with people fretting. You sit head to head so you can catch the lice of those sitting at your back. Lots of jackets and hand luggage surround you as many lie DIRECTLY on the floor all around this triage of abused mental health sufferers after wonton abuse gulag!

A dirty, noisy cesspool of human misery!!. You embark the only planes in the world constructed from scratch for pure financial exploitation – these planes can be now and forever used on ROUGE only. Always late. Always filthy – garbage piles between the seats and windows. Once more – what is the use of being “ELITE” when there’s no lounge for frequent fliers or business class. The theft of the money these people spent to be frequent fliers or for business class!! No USB chargers on board. No screens. No Headphone ports. No complimentary snacks – just rip off tiny wraps at 9 dollars each.! Skeleton crew overwhelmed and Gestapo type interrogation and measurements of on board allowed luggage trying to invalidate hand luggage and squeeze more money from travelers. We must compete, right!!

Threats of delayed embarkation if you do not check in your hand luggage – once checked in they will smash your iPads and iPhones. 40 dollars US to take a single suitcase. Once on board you cannot use the toilets. Really as it takes the skeleton staff a century to try to extract your money for ridiculously high-priced food or bring you a soft drink because the aisles are blocked!

Original Review: March 15, 2018

Clearly, Air Canada has no use for Aeroplan anymore. I booked return flights between Vancouver and Kamloops, which is about 3 1/2 hours by car and 55 minutes by plane. It's still costing me $118 for fees/taxes, but I want to use up my miles while I can. I just went online to check the flight status for tomorrow's flight to Kamloops and see that I have been assigned the very worst seat on the aircraft (according to SeatGuru), and the 2nd worst seat on the return flight. So I chose the "change seats" option and waited for 20 minutes while the hamster wheel spun in circle. I canceled and tried again. Same thing. So I called them instead and am told that I will get a call back between 36 and 53 minutes. Can't wait!

They did not explain that we were on standby and might not get a seat even though we had booked 5 months ahead of time and that we were the only two that we could see was put on standby. They also waited until we were out of sight before placing the big yellow standby ribbon on our luggage. Luckily we got seats considering the young person traveling with us would have lost her seat also for she would not have known what to do once at the destination airport. No one told us we were on standby and might not get a seat until the last minute and we should never have been placed on standby where our tickets had been purchased so far in advance. Had to take a bus out to load on the aircraft and lo and behold there is my husband's luggage sitting there with personnel around it I guess waiting to see if he made it onto the plane.

We purchased food on the plane where it was over 4-hour flight and it was not very good food. So besides ending up costing us $150 more just for our luggage and scared we would not get a seat we were very disappointed in Air Canada and will travel West Jet like we usually do. They are such a better company then Air Canada any day of the week.

In fact, the start was repeatedly delayed. Our first info was 2 hours delay, then 4 hours, but finally the start in Las Vegas was over 5 hours later. We got vouchers at the airport for $30 per person, but no other help or support or information. They just said we're getting more information in Toronto. The hotline on the phone could not help, either. We wanted to change our flight, but that wasn't possible in Las Vegas. Later, in Toronto - there was chaos at the airport counter of course. We waited at the counter for around 2 hours, but then we could insist changing our return flight to Frankfurt with Lufthansa instead of Air Canada.

After that, we were finally taken to an ugly, dirty hotel at around half past 1:00 at night, which Air Canada had reserved for us, with a dirty and broken bus. It was really disgusting. In the bathroom, I saw a big black beetle running out of a hole in the wall behind the mirror. We haven't slept much. Breakfast was ok. We had Air Canada's vouchers for lunch, but no more time for lunch. We could talk to the hotel staff and got a lunch package for to-go. At the end: we arrived around 23 hours later than planned in Frankfurt. Our cheaply booked train ticket was also invalid and we had to buy new train tickets in Germany for three times the fare. And only 2 days later we had to work again with jetlag and not enough sleep and regeneration after this “horrible” flight experiences.

Unfortunately, we were extremely disappointed by Air Canada. Yes, sure, a plane can be damaged. Yes, there may be delays due to maintenance. And of course, we got one night in Toronto paid by Air Canada. But the unfriendly tone of service, miserable customer relations, missing or incorrect information and lack of goodwill have been the most disappointing factors. We did not get any money back, although we were proven to have had much more costs that were clearly caused by Air Canada. The only offer was a 15% discount voucher for the next flight with Air Canada. Thank you, but we'll pass.

Air Canada's onboard crew are like Street Hawkers who just focus on selling items with credit cards, they don't care if you have pre-paid your meal. They don't care. Suggestions while traveling Air Canada: - Never buy online meal vouchers in advance, Never Buy discounted meal offers from Air Canada while booking tickets online INSTEAD use your credit card onboard whatever you want to eat. OR take your own food with you. Traveling Date Feb 18, 2018 - Feb 20, 2018. Economy Class. Meal - Prepaid. Seats - Prepaid. Luggage - Carry on (No Fee).

She wanted full car seat and it has to be carried by us all the time, while changing fights, while waiting. We got so tired by the time we reached our destination. It took us about 5 days to get over dehydration and tiredness because of the experience. We also missed our connecting flight because of delay because of weather. We were not offered any food coupons. The experience was way worse than I am able to explain. I want Air Canada to have proper written regulations whether car seat is required and if required what age group and who is suppose to provide it and how to carry it along. And all this information be easily available for agents and customers.

On their website. My biggest issue with the employee was not even once she tried to resolve it without causing us harassment. She never took the onus of this problem on airline as if she knew that customers' hassle is not airlines issue and there is nothing we can do. I felt so helpless as if there is no accountability of such an experience.

The phone agent then told us that they could not book us a flight with another airline, and that we would have to go back to the airport and speak to the desk agent. All the agents gave us different information and seemed clueless, uncaring, and incapable! Because of this airline's stupidity, we all lost out on a day's pay and had to drive down from Toronto to Newark so that we wouldn't miss out on another day's pay. Upon arriving back home, we found out that a friend also went through a similar experience previously with this airline. NEVER take AIR CANADA!

I boarded the airplane, buckled up and once everyone was on board, a AC employee came to my seat, asked for my ticket and announced that I had purchased a fraudulent ticket (he was the same person who checked me in). He announced this not quietly, or discretely, but proudly as if he'd caught a thief. Knowing that this was an error, I regretfully got off the plane, embarrassed but determined to resolve this quickly. Walking down the gangplank I asked him what I should do, or who to talk to and he ignored me. At the gate, he walked off, leaving me there. No words. I went to the AC desk and asked another employee to help me out and he said he was too busy. There was no-one at the desk, just me.

I asked for a manager and he said, "They're around here somewhere". Running around the terminal I finally found a group of managers at another gate. I told them what happened and just then the person who ejected me from the flight appeared. I pointed him out to the managers and they shook their heads and stated there was nothing they could do. The person who embarrassed me refused to give me his name, and started screaming like a child saying something about "it was his right to do what he did, and not have to give his name".

The whole terminal was staring. My flight is now leaving. On inspection, the manager realized that due to the fact that I paid with my visa card, it was policy to show the card at check-in to verify (not that my passport was enough). Because of this policy, and this employees inability to simply ask for my card to verify my identity, I flew home on the 9:30 flight. My father's last lucid moments were Friday evening at 9:30. He fell into a coma and passed soon after. I never received an apology from anyone personally, though I did receive a email offering 15% discount on my next flight. I responded to the email asking to talk to someone and I have never been contacted again. Air Canada, 2007 company of the year.

Further, she would not provide me her name and/or agent number; in other words, a deliberate lack of responsibility and accountability. She pointed me towards a web portal to discuss refund and compensation. I have to do this by e-mail! How long is this going to take? What if I'm unsatisfied with the refund? Unfortunately, this is typical behavior from Air Canada. I've flown airlines in 3rd world countries and they had better service. I often said I would never fly them again. The difficulty is that they have a quasi-monopoly, especially in the East. I think this time is for real though.

I have called the lost and found, and even called the ticket agent at the Houston Air Canada counter. No one has turned it in. I know the wallet was there. So either the cleaners didn't check under the seats (everyone at Air Canada keeps insisting they do check under them), someone was negligent and just threw the wallet to the side without turning it in, or there is a thief working on the cleaning crew. There is one thing I cannot stand with a company and that is theft/dishonesty. If I cannot trust a company, I will not utilize their services. I had money, and several gift cards in my wallet. All I wanted back was my credit cards and my driver's license so I can assure no one steals my identity. I am upset about the unprofessional service of the cleaning crew. This would have been rated 5 stars if it wasn't for this situation. If you find something that isn't yours, turn it in. They seriously need to investigate their cleaning crew in the Houston area.

Later that day I phoned and was advised I must wait at least 24 hours for them to locate my bag and someone would phone. On the 27th I checked online and seen that it said my bag location was still pending. I called back and was informed the same. Again in the evening I phoned and was provided this same information. I updated them that I was leaving London and was going to Fort William, Scotland and supplied them with the address of my hotel there. Upon arrival in Fort William on the 28th I called the Air Canada baggage people who advised that they had a possible match in Halifax (surprise) and that the match was discovered on the 26th (the same day I arrived and the bag was delayed). Why was I not called about the match? Why, when I phoned in on the 27th, was I not told about the match?

I went through the contents of the bag with the phone agent and confirmed that it was mine right down to the fact that there was an unopened grey box of condoms. I explained to the lady that was most certainly my bag and that I was leaving the next morning to travel to Mallaig, Scotland and from there I was travelling to Portree, Scotland to hike for 3 days. I provided the address for the hotel I was staying in there as well. It was explained that the closest airport was in Inverness to both Mallaig and Portree. Upon my arrival in Mallaig on the 29th I again called and yet again was asked to confirm the contents of my bag. It was explained to the worker I had already confirmed that was my bag and that the contents were still the same. I was placed on hold while they called the Halifax Airport.

The worker came back, advised that Halifax had confirmed they had put the bag on a flight to Inverness already and from there the bag would be delivered to me in my hotel in Portree. The worker assured me I would get my bag in Portree. I confirmed they had the proper hotel in Portree. On the 30th I phoned and just confirmed that everything was on track as I realized that the bag would likely need to be taxied to Portree as it is located on the Isle of Skye. On the 31st I phoned and was advised that it appeared they had a "match" for my bag in Halifax. At this point I was beyond fed up and I requested to speak to a supervisor after being told no. Numerous times I was assured a supervisor would phone me between 2-4 hours. I sat around waiting for said call as cell service in the Scottish Highlands is highly suspect.

After 5 hours of waiting I finally called back and requested to speak with a supervisor. After numerous attempts to stonewall me I was finally put on the phone with supervisor Damien (I strongly suspect not his real name given he was in India). Damien refused to provide me with his employee ID number. Damien advised me that upon his review of the notes (after literally telling me there were no notes) that he thinks that my bag was sent to the Central Baggage Depository in Montreal as there was not a confirmed match. Damien stated that is where they send bags after 5 days if no one claims them. I had Damien admit by reading his notes that they found a match on the 26th and I confirmed it on the 28th 2 days after the bag was supposed to arrive. Damien was able to read back all the items from the notes that I confirmed as being mine.

Damien was unable to tell me why I was told that my bag was placed on a plane to Inverness and why I was promised I would have my bag while awaiting in Portree. Damien assured me that he would "escalate" the matter and would find out where my bag was. On the 1st of September I phoned back and spoke to Phoebe who advised me that according to the notes Damien had made he did nothing to aid in my search for the bag. Phoebe came right out and told me she has no "idea" why I was told that my bag was ever in Inverness nor could she tell me how a confirmed bag could "possibly" end up in Montreal. At least Phoebe was honest in saying that they messed up and that I most certainly should have had my bag already.

I have the names of all the workers I have spoken to from the call center. I have now relocated to Glasgow and from here am heading to NS for 12 days. This ordeal has cost me endless hours on the phone and taken away my ability to enjoy my vacation as I have had to be in areas where I can get cell coverage. I have had to forego and miss out on parts of my vacation. I would like my bag located right away. I am no longer dealing with your inept, rude and highly unprofessional Call Center in India. I would like a phone call at ** to discuss this matter further. I have also reached out to CBC to make them aware of the deceit and poor customer service that is being provided in the name of your company.

On Monday September 4th I arrived back in Canada via Halifax airport. I went to the Air Canada Baggage Office and relayed the above information and was advised by the worker they indeed did have my bag. He recalled it sitting in Halifax for 8 days. Confirming my above suspicion that the call center in India never did do anything about my bag. That I was lied to by Air Canada and my bag was never sent to Inverness. The worker confirmed for me that they sent my bag to Montreal to LZ the central baggage area on September 1, 2017. I was assured they would expedite the bag back to me and I would have it in a day or two max. I provided them my phone number yet again so I could update them where I was as I was and am still travelling. I received no call from anyone on Wednesday the 6th. I called the call center and after 4 hours on hold and in conversation I was told they could not help me and my file was closed and I was hung up on.

I drove 80 kms to the Halifax airport and again spoke to the Air Canada Baggage office I spoke to Sandra **. She was called Sandy by her fellow employees. Sandra called LZ left a couple messages before finally getting a hold of someone and speaking to them. She promised me that she would call me that day and let me know the results. I did not receive a phone call. On the Thursday the 7th I again drove back the 80 kms to the Halifax Airport. At this point Sandra was again working. She again called LZ who stated they searched there and at the MTL airport and can't find the bag.

I asked Sandra for a local number in Halifax to call her directly. She refused to provide me one. She was upset that I would not leave after she assured me that I could not receive any further updates unless I was called by them. Sandra at this point threatened to have me arrested and removed from the office. At this point I invited her to do so as I had not done anything wrong and I was there with my 2 year old daughter. I would have welcomed the lawsuit against your horrible company and the police department. After my invitation Sandra thought better of this. I left with the promise of an update.

No update came. On September 15, 2017 I stopped by the baggage office in YHZ. I was told that LZ can't find my bag, that it was scanned in to be sent to them on 2017/09/01 from YHZ. Now LZ has said they do not have it. Why was I not called to be advised this? Why have I been made to drive 80 kms each way several times for updates. By your own policy 21 days which was on September 16, 2017 my bag is considered lost. I have emailed and mailed all receipts and stupid forms (tracking shows it was delivered) however I still have not received a simple response from your company. I know that you do not care but all of my clothes are in that suitcase and so far all you have done is send me a form email offering me 20 percent off my next flight. Run my name, my Credit Card and see how often I fly with your company. Is this truly how you want to treat a "valued" customer.

I have never been subjected to such horrible customer service in my life. I was made to lose out on portions of my vacation as I had to sit around and wait to speak with someone from your company who never did call me. Have wasted hours on the phone and filling out paperwork while on my vacation only to be ignored. I trust that your company will be conducting an investigation into who took my bag. It is clearly an airport or employee of Air Canada. As well in previous emails I have explained numerous times of the incredible hassle I have endured with your call center in India. As well as was threatened with removal/arrest by one of your employees in YHZ airport.

I request that someone please reach out to me through email. As of the time I am writing this review it is the 20th of September I have still not had anyone reach out to me to discuss compensation for my lost baggage and reimbursement of my interim expenses. I have e-mailed your company customer services department 9 times since the 15th and not received any response back. Your company's lack of customer service goes to show what you really think of your "valued" customers.

When I requested him to be fair then he said, "You have to pay Euro 75 for the flight and it's already 4 minutes already passed and now the gates are closed." Afterwards, he said, "If you wont pay you will miss flight which is going to Montreal and then you have to wait here only." I had to agree to whatever he said and I took flight to Montreal and then from Montreal to Toronto. My journey was so stressful because of this Air Canada Representative. He talked to me in such an aggressive way and he was big time racist. This is not what we expect from Air Canada.

Can you please explain me? When he was saying gates get closed 15 mins before the departure time why he didn’t let me board the flight when there were still 18 mins left. It took me some time at the security and there was only 1 Hr. 50 mins of gap between both flights. Is that my fault? Why did Air Canada representative forced me to pay 75 Euro when he knew that it's not my fault? Why was that guy shouting at me and was being racist to me? I don’t expect much from Air Canada but as a courtesy please refund my 75 Euros.

Back into the tiny stairwell area, a man went upstairs and asked again where to go, was told to go "through the door marked 93". The door that said clearly "Do not open under penalty of law, Alarm will sound, Authorized Personnel Only". Back through the open door 94, avoiding the tunnel, spotting no plane anywhere near Gate 93, back inside. Told again to go thru door 93, so we did. No alarm sounded, still no plane, however the Seattle plane had moved and we could see several other planes sitting on the tarmac, 3 of which now had ramps.

Several of us trooped across an expanse of tarmac and one brave and annoyed woman hauled her carry on up the ramp. There was no attendant at the top and when she did not re-appear several of us followed her. Inside we tried to confirm that this was the Dallas flight. In return we were rudely snarled at and told to get seated, we were delaying takeoff. At no time did the flight attendant make any effort to look at our boarding passes, nor did he leave the enclosed area to confirm to people waiting below the ramp that it was the correct flight.

Once on board they announced loudly that it was the Dallas flight and if you wanted to "go elsewhere GET OFF, you already missed the Seattle and PDX flights". Another flight steward a me down the aisle, stood in the middle around seat 23 and said, "If no one is willing to honor my request we will just sit here all day. Is that what you want? It's going to be your own fault". WHAT? No one had ANY idea what he was talking about. I said, "Could you tell us what you want? I'll volunteer for anything". He told me to watch my attitude.

Someone else spoke up and asked what he wanted us to do, that we honestly had not heard any requests other than "get off if you're not going to Dallas". It seemed the flight was "out of balance" and he needed someone to move forward, 15 hands responded immediately. I have flown on many airlines all over the world over many years and Air Canada is by far the least organized, rudest, most chaotic, uncomfortable, and least customer oriented airline I have ever dealt with. Don't even get me started on the terrible, cramped, and uncomfortable fly to and from YVR to NRT.

As the evening progressed, the time for the arrival of the inbound flight for my outbound flight became later to the point there were no Air Canada flights which permitted me to make my connection. But I could have if my ticket had been switched to a flight on Pacific Coast Airlines. I know airlines do not like to do such things. If this change had been made, I would have had a good chance to make my connection in Vancouver on a United Airlines flight (which also had an Air Canada flight number).

One of the gate agents in Victoria told me that he had arranged for a paid hotel in Vancouver and provided me with new reservations so I arrived home 12 hours later than I was scheduled. I was to get the hotel details from an Air Canada Customer Service representative in Vancouver. When I followed his instructions I got the runaround. I was told speaking with several such people that there were no hotel room in Vancouver or I could get a room only at a tremendous cost.

I spent the night without much success in getting sleep on some seats near the US departure area. I am 72 years old. Early in the morning it turned quite noisy. A kinder thing to have done would have been to provide some comfortable seat in an Air Canada or United Airlines lounge. It has taken me over two weeks to be able to move somewhat comfortably. In the meantime I have not been able to mow my lawn and wild animals are starting to move in. How can I trust Air Canada? I resent the fairy tales of your employees. I believe I am entitled to compensation. The series of events reflect poorly upon Air Canada and the other Star Alliance members. It was one of the worst experiences that I have had and the worst with Star Alliance airlines.

I did ask her why there was no delivery at midnight and she said that CDS is not part of Air Canada and that airlines often exaggerate delivery times. 7pm came and went, then a call came in from CDS asking if a 8pm to 11pm timeframe would work. I mentioned the earlier conversation and they said they had no record. They also added that they phoned my phone numbers and left messages - I have no record of any calls/messages. They assured me that they would get the bags to me well before 11pm. It is now 10:31 pm and no bags. From my experience, both the Air Canada baggage representative and the latest CDS rep are both lying with impunity. More to come...

We lost our very expensive hotel booking in KL. Coupled with this situation, we had paid a ridiculous amount to fly premium economy only to find the seats less comfortable than many economy flights, the food almost inedible, and the entertainment old or poor. We will NEVER fly AC again and it looks like a lot of other customers had already figured this out since the plane was far from full, while we have flown on other airlines to Asia and they are always full.

During the 3 hours we only got drinks once and should've paid for the food if we hadn't told the stewardess that we had no chance of eating anything before take-off so she gave us some. After about an hour in the air we knew we had no chance catching our connecting flight so we started planning what we would do. The stewardess directed us to the self-service but after landing we insisted on giving it a last try. We saw on the screen that our connecting flight had been delayed so we had exactly ten minutes to get to a totally other part of the airport.

At first I asked a lady in uniform if she had any information if the flight to Budapest or at least could do anything to make the whole connecting process a little bit faster. After a few minutes of trying to understand each other -which was a bit weird since in my opinion my english is reasonably well and hers supposed to be at least intermediate too- she left us where we were standing without a word. Then I ran all through the airport and-thank God- I saw that the plane hadn't taken off yet. The lady at the gate was nice, she checked if our luggage was on the plane-it was (which meant if we hadn't have made it, we would've had no luggage on our "compulsory" stay in Toronto). On the plane we sat down and realized that it was not gonna be our most comfortable flight because our leg hardly had space even if we sat "properly." The seats didn't have entertainment systems-which for me is unacceptable in an 8-hour-long Transatlantic flight.

The plane was also dirty and ancient, food was not enough and unedible and we only got drinks 3 times. The crew was not bad yet very bored and careless. Somehow we survived and after landing the pilot gave us a short apology for the inconveniences-which was ridiculous in the point of what we had been through all day. All in all that was our worst flying experience ever. So thank you Air Canada for making our flight miserable and we hope that we will never have to fly with you again.

I told her if someone could help me to catch my next plane and what could I do in order not to miss my flight. The answer was again rude and ironic: "What can I do about this! When you get out from the plane, find someone to ask where is your gate!" Of course none of the air hostesses didn't ask me if it was really important for me to go back to Athens on time. None cared if I missed my job and of course none cared about how much money cost to me this plane delay! The only thing that all the people of Air Canada cared was to go early home after their work! For the history, I missed a very important meeting for my job. So, as it was expected, when I got out of the plane, the first man that I found, it was a Heathrow security that he told me that it was impossible to catch the flight (flight number AC 609), as I had to walk a lot until the next terminal.

This man told to go straight to the Departures in order not to be lost in the airport and ask from Air Canada for help and to find for me a hotel to stay until the next flight. At this moment, the time was already 22:00 and the flight was schedule for the 22:15 (there is no delay to that flight). When I went to the Departures, no one was in the desk of Air Canada. So I decided to go to the desk of Aegean. There, I found a very polite woman, that booked for me the next flight. As she tried to communicate with someone from Air Canada without any results, she communicated with the Manager of her departure. A man came to the desk and proposed me to help me find a hotel (as the next flight was on the 26th of April, at 12:15 - flight number A3 601) for the night. Of course the problem was that should pay and the next morning I should ask the money from the desk of Air Canada.

And of course I had no money with me (pounds), so I was obligated to pay with my debit card. So all my payments in London was in a very expensive rate (through the Greek Bank) and I have to pay also 2 difference commissions for these transactions (commission for the rate and commission for the transaction in a foreign country). The people in the desk of Aegean, finally found for me a hotel (as they called more than 4 hotels near the airport, but they was all full booked), they explained to me how I could go by bus to the hotel and generally did their best in order to communicate with my family in Athens and informed them that I won't go back home that day. My hardship - of course - didn't stop there. As I went to the hotel LEONARDO (I mention the name in order not to visit it), that I had already pre-pay as the hotel didn't accept otherwise the reservation, I realized that the room was awful and dirty. Of course, I couldn't sleep.

Even I couldn't took a shower in order to relax for a little. More there is no paper even in the toilet! I was only waiting for the next morning to run away from that really bad situation. I forgot to mention that my only choice during the evening for eating something, after more than 20 hours that I was on the road (of course the food on the plane was awful and the food serving was enough only for 3-4 years old child, if you needed some water you had to wait for the time that the trolley starting to serve the travelers etc etc etc) was to order something in the hotel. As they mentioned to me, the kitchen closed 10 min after my arrival in the hotel, so they could prepare for me only hamburger or cheeseburger - a kind of food that I hate.

Having no other choice, I order a cheeseburger in order to eat the bread and the cheese as I knew that I couldn't have even breakfast (the hotel price was 139 pounds for a single room without even Breakfast - as the receptionist informed me when I arrived at the hotel!). The next morning, I returned to the desk of Air Canada and asked from them to pay for me the hotel, the bus and the food. They told me that of course I deserve a refund as the arrival time was had less than one hour in order to catch my next flight, but they couldn't pay for me at the desk and that I must communicate with the customer care, when I returned to Athens. They also mention to me that I must send them the receipt from the hotel. But when I asked from the hotel to give me a receipt, they refused to me, mentioned that a travel agent had been paid and not the hotel.

Anyway, the most remarkable thing was again the rudeness and the ironic way that the woman in the desk used to speak to me. I was so angry that I told her that I am going to call my lawyer as soon as I return to Athens. She didn't respect my difficulties during all these hours and even she didn't respect my anxiety for the meeting that I lost. No need to mention, the money that paid for all these telephones from England to Greece, in order to apologized for the meeting cancellation and in order to try to find another day to rearrange the meeting - fact that finally was not possible! Once again, I returned to the Aegean desk, where the man there promised me to find what happened with the receipt of the hotel and to send it to me by e-mail in order to take my money from you. Fact that he did almost immediately!!!

Finally I arrived back to Athens, after almost 2 days! I was really tired and hungry as I haven't the opportunity to sleep or to eat because of your delay that seems to have no matter for you! On the other hand, I was obliged to carry my baggage from the airport to the hotel and back, using a bus that I was waiting in the cold for 30 min. My suitcase arrived in Athens one day later than me! Once again for the history, when I returned back to Athens, the flight of Aegean has a delay of 5 min. In order to help the passengers that had a transfer flights, they announced 3 times on the plane that ambassadors of the company would waiting for the passengers to help them to catch their flight. And as you know the airport of Athens is really smaller than Heathrow! So, you must probably can learn something from this!

After waiting almost 2 months, I received an e-mail from Air Canada with the following text! ".... As a goodwill gesture and exception a one-time discount of 25% off the base fare on my next booking at aircanada.com..." and "... This discount offer is valid for one year from the day of your response..." But the better is! "... Some of our previously discounted fares, while not eligible for the promotion, may be lower than the final price of the undiscounted fare to which the promotion applies..."!!! I wrote to them for a 3rd time, but they still refused to pay me back my expenses in London. The worst thing of all this story is the rude and ironic way that all the employees of Air Canada talked to me and of course their written answer that makes me feel the "most stupid consumer of the world" because Air Canada believes that I am from its "goodwill gesture" in order to get rid of me!!! P.S. Sorry for my English...

Despite asking for help to Air Canada staff and airport security, nobody cared, so by the time I made it to the gate the flight had departed. Adding insult to injury, Air Canada charged me for getting in the next flight, blaming it on me. The staff was rude and lacked all sort of empathy, in particular the manager. Mrs. **. I'm still trying to get the fee refunded and some kind of compensation and apology, but the process takes apparently 30 days.

Next I got online at the United counter. Since I have a United MileagePlus account I figured they may be more helpful. The woman at the counter smiled and said she doesn't know anything about my flight because she is part of United Airlines and that I would need to go to Air Canada (thanks for the great customer service, United. I knew there was another reason why I canceled your MileagePlus Explorer visa card besides the fact that your airport security goons enjoy giving passengers bloody noses and hauling them off your planes like pigs going to slaughter).

I get in the queue for Air Canada. It is short with only 3 people (a family) in front of me. The family goes to the counter and the clerk is as slow as molasses and just keeps talking. The priority boarding line is also busy, so no chance of checking in there. 20 minutes pass and I am very nervous about missing the flight. Another 10 people have lined up behind me. I finally interrupt the clerk who won't stop yapping to tell her that I've been waiting for more than 20 minutes to check in and that my flight is at 7 pm. The crazy ** had the nerve to say to me "You're too late. You're not going to make it to your flight." I tell her that the malfunctioning kiosk and her slowness is causing me to be late. "Go to another counter to check in", she says. I nearly lost it.

I would not be this late if she hadn't spent so much time on one customer, if another counter had been open, if Air Canada's kiosks were working, and if the United desk had been more helpful. I hurry to the priority boarding line and that woman at the counter immediately finishes with the family of three and helps the people who were behind me on the line. Meanwhile I am still waiting behind another person on the priority queue. I finally lost my cool and kicked the cord post barrier that separates the queue with my bad foot with the fractured toe. Ouch.

Finally a counter is available and the idiotic man tells me there is no way I'll be able to make it to my 7 pm flight. Then I tell him how lousy customer service at Air Canada caused the delays and that the ** service from the woman at the other counter is responsible for making me miss my flight. He says nothing, gets on the phone, calls the people at the boarding gate and tells me to hurry to the gate. The gate is conveniently located at the extreme end of one wing of the departures building.

I hurry through customs and an immigration officer actually tells me not to fly with Air Canada; it's run like a Communist enterprise. The Canadian government requires that 40% of flights from Canada must be provided by Canadian airlines. Given that there's so few choices Air Canada doesn't care about customer service because it will always have business. The officer said to fly Delta instead. It's a sad day when a customs/immigration officer tells you not to fly with any airlines from his own country.

Sadly, the nightmare doesn't end here. The flight ends up being delayed due to thunderstorms in upstate New York. The gate changes to the other extreme end of the departures building (it takes 20 minutes to walk there with luggage). We sit on the runway for 2 hours and after the pilot gets clearance for take-off the plane has to be re-routed west to avoid the thunderstorm. The turbulence was violent, it felt like the plane was being driven over a road full of boulders and we were getting blown off course.

The passengers were dead silent and the shaking and falling sensation was so bad the airline staff couldn't even serve drinks or bring us snacks. I prayed that we wouldn't have a freak accident and crash into the Catskills. This was easily the most horrific airline experience I have ever had. I will never fly with a Canadian airline ever again. Some things are not meant to be run like a government-owned socialist enterprise. Airline companies top that list.

Obviously my bag did not arrive and I had to rent subpar used snowboard gear. I could not rent a helmet and goggles which cost me $521.34. My bag arrived 48 hours after it was due. On my departure through Kamloops, I asked the Air Canada gentlemen if he was Ryan- (he was not wearing a nametag) to which he responded, 'yes, did you get your bags?' I advised him they showed up 48 hours later to which he responded: 'I was trying to help you however you were jabbering away on the phone.' This was in front of a packed line to get on the plane, and the shocked looks on people's faces to his response said it all.

I have never experienced like it (not even on United!). So not only was my bag lost, I experienced the worst customer service in my life and was treated as though it was my fault when I was just trying to get my bag back. By not giving his last name and not wearing a tag, I can only assume he treats everyone like this and gets away with it. I would like a refund for my flight as well as a reimbursement for my unnecessary expenditure on goggles and helmet so I could snowboard that day. I do not want a credit as after that experience, I am not sure I will ever fly Air Canada again. I can send you the receipt for the goggles and helmet on request.

In San Antonio, AC people, at least, apologized for the delay and tried to keep us updated on the situation. We also received a voucher from AC worth 10$US to spend on food. However, AC provided us with no information of how the missed connections would be handled. All its representative in San Antonio told us was that we “…would be taken a good care of…” by her colleagues in Toronto.

Now let us briefly describe the “care” we actually received. On arrival to Toronto (soon after midnight): Not a single word of apology for a 4-hour delay and, more importantly, to those passengers who missed their connections because of this delay. At the plane, we received from the flight attendant the same routine: “…go to see AC representatives, they will take care of everything…” These representatives handed out voucher-like coupons promising an unspecified discount (only applicable to the “undiscounted published fairs”) on our future flight with the AC (if we register online, etc.), which would expire in a year if not used. Again, not a single word of apology or regret: “…proceed to the connection desk…” No information of what possibly to expect there either.

There was a line at the connection desk and only two AC customer representatives. Just from our flight, there were at least 14 people who missed their connection flights – either to Ottawa or Montreal (counting those who came before us on other delayed flights – something like 20-25 passengers, all together). After about 10-15 minutes of waiting, suddenly there were 4-5 additional AC representatives who began distributing new boarding passes – very routinely, no apology, naturally. On contrary, when passengers started asking questions about how they are now supposed to spend the whole night before the new flight, AC representatives became angry and agitated blaming passengers for interrupting their work.

In response to our request for a manager, a person who introduced himself as Nathan ** appeared to provide the following information: passengers in our situation, according to AC regulations, are entitled to one thing only – rebooking for the next earliest flight; AC cannot provide us with any hotel accommodation, but if we manage to find one on our own, we could then submit a request to AC for a compensation up to 100$ CA (no guarantees it would be satisfied); Pearson International Airport is currently under construction and no lounge except for the “sleep-on-the-floor” (blankets in a big box at the entry are generously provided) in “area 15” is available; there is nothing else can be done for us, and he considers his job fulfilled, as all necessary information was delivered to us.

Actually, this “message” Mr. ** later repeated for the record (after about 20-30 minutes of rather heated conversation, as all passengers were really frustrated by the “treatment” AC offered to us). By the way, again, not a single word of apology, just the same statement repeated over and over with no adjustment to our different questions and arguments: “…I understand you, but there is nothing I can do for you. Complain, if you want, it’s your right to complain, I am OK with it…” This recorded statement is available. However, when at the end asked if he spoke on behalf of AC, Mr. ** suddenly responded that he was speaking only for himself. His response to the obvious follow-up question “why then he was wearing the AC badge” was absolute silence, clearly captured on the record too.

Mr. ** also refused to escalate our concerns to any of his superiors. After several requests from the passengers to, at least, provide the name of his direct supervisor, he told us it could not be done without this person’s permission and that he would call himself asking for that. Supposedly (we couldn’t hear the person to whom Mr. ** spoke), such permission was given. But Mr. ** only gave us his supervisor’s first name Kevin and the first letter of his family name ** – i.e., either he violated his supervisor’s permission to disclose this information or simply misled us when acknowledged receiving this permission in the first place. Needless to say, no contact information was given either: “…contact our customer services online…” Mr. ** also rejected our request to provide any written statement or show us a document that would outline and explain AC regulations under the circumstances: “…go to our web-site…”

All this time his colleagues (with the exception of one or, maybe, two who did not participate in the conversation) were quite rude with all of us, especially a woman, who was extremely confrontational and then even refused to give us her name. Pictures of how glorious Pearson International looks like at night (attached) are very telling. Aren’t they? There is a side question to the airport administration – what prevents it from providing more comfortable seats in much higher numbers – judging from the abundance of bodies of people sleeping on the floor, there would be enough room (that is floor surface, of course) to install them?

Also there, we were not actually surprised much to find out that our situation paled in comparison with that of some people who, thanks to AC, missed their cross-ocean flights to Europe and found themselves on the very same floor of the hospitable “lounge in area 15”. Should it be mentioned that the entertainment system on AC7722 stopped working after 25-30 minutes of the flight, and the crew did not bother with any attempt to fix or, at least, to explain the problem and apologize for it? Probably, not – indeed, in comparison with what is described above it is really close to nothing.

Ruined plans, worries of friends and families, unattended business meetings, lost time, simply discomfort, both physical (from sleepless or spent on-the-floor night) and moral (when your service provider makes it clear that you are just expected to gratefully overspend on overbooked flights and be happy and quiet not to provoke company people to call up security to dump you from the plane, as it recently happened with the United) – all these things, apparently, are not even considered, much less covered by the AC policy, are they?

There is no particular request to this message. We already received our portion of frustration and humiliation, in addition to the privilege of sleeping on the floor of Pearson International (welcome to Toronto, everybody). AC will respond according to its understanding of the situation and its own set of rules and regulations that, at least, recognise our “right to complain.” We just would like to make information about this our misadventure known to as many people (who may still maintain illusions about our great Canadian air-company) as possible.

After halfway into the flight we ask the flight attendant to call ahead and she said they already filled our seat to Heathrow. A lady on our flight just had carry on luggage and she made it to our gate while it was still boarding but they said she wasn't allowed d since her seat was sold to someone else, that is bull crap!!! Then I found out that the airline decided to refund me the money I spent on bulkhead seats so wife could stretch her legs easier and it was closer to the toilets and put us to the back of the plane. My with MS was so stressed she had her 1st relapse in months and her brother had to take the next day off work also to get us and then had to work on the weekend instead of sightseeing with us. Not to mention all the problems it caused with the reservations we had with other family in England.

We got to the hotel at 2:15am and had to be on a shuttle back by 6am. Then we got on the flight to Heathrow and the flight attendant said that there were no pilots schedule for the flight due to management. We waited 45 minutes, the pilots got on the plane and then came on the speaker 25 minutes later saying that could start the engines and it would take about 20 minutes to go through the process a 2nd time, and if that didn't work we would need a jumpstart from the airport. What the hell something you don't want to hear flying across the ocean for 7 hours at 40000 feet.

My wife and daughter were already worked up before this. Air Canada wanted to give me 25% of the purchase of 4 tickets within a year, what a joke like I am going to give them more of my $. They ruined half of our 2 week vacation so I asked for 1/2 my money back, they said they couldn't do that but send them the receipt of bills occurred due to them, how am I supposed to get receipts of reservations and family plans we delayed and missed out on. AIR CANADA IS JOKE and I will go to my grave telling everyone and getting on as many sites as possible to help others how THEY RUINED OUR VACATION VISITING MY WIFE PARENT'S, FAMILY, AND FRIENDS!!!

Upon boarding, it was only at the gate agent when I showed her my boarding pass did I realize the baggage slip says it's going to Winnipeg. Panicked, I asked the gate agent if my luggage was sent to Winnipeg and the gate agent checked on the system that the sticker was not mine and gave me my actual baggage number. I asked her if they had send my bag to Winnipeg on another flight already cause I need my luggage. Gate agent assured me that the desk agent probably just put the wrong sticker on my ticket and that I will get my luggage at my destination in Toronto but "hold on to the baggage number in case it didn't show up". I supposed the gate agent didn't dig deeper cause she wanted the flight to take off on time which I get. When I reached my destination, my sinking feeling was confirmed when my luggage didn't show up. I filed for a delayed baggage report and the agent there couldn't locate my bag at all.

Luckily, 2 days later it arrived at my doorstep. Upon checking my luggage to make sure nothing was stolen, I saw the baggage slip that the desk agent had put on and it was indeed going to Winnipeg. HOW DOES AN AGENT PRINT ANOTHER PASSENGER'S BAGGAGE SLIP AND PUT IT IN MY LUGGAGE??? AND CHARGE ME THE CHECK-IN FEE FOR THIS??? I don't mind paying the fee as long as it gets to my destination but I don't feel right about being charged to have my bag purposely sent to Winnipeg! I swear she spent all that time looking up which flight to sent it to to have minimal damage (time-wise). I read that AC purposely "delay" baggage for various reasons but this has gone too far. I will never fly with Air Canada again. I have Aeroplan but I guess I won't use that on any domestic flight. Porter and WestJet is the only other options.

However, the flight coming home was a nightmare. I was at the San Diego airport at 10:30 am. Two hours before my flight at 12:30. The flight I was scheduled to be on was AC 8669 San Diego to Vancouver. After about 4 1/2 hours of waiting past the scheduled time of leaving we were all told the flight was canceled due to mechanical problems. Air Canada even tried flying in a part, I heard, but even that plane had trouble.

It wasn't until 9:30 pm that I was shuttled to the LA airport. That's eleven hours of waiting. All that time I am trying to be patient. Different people were being told different information about what was happening. Different people were getting different emails that they were booked on a Saturday flight, a Wednesday flight. Yet the Air Canada rep was saying "no just stay here." Total confusion. I don't have a cell phone so I was getting worried. Then, I remembered I have an iPod and I checked that and I got an email stating I'm scheduled to leave at 5:30 pm. Which, looking at my watch had already gone by 2 minutes ago. I understand that it would be a complex problem to solve. Flights to be rescheduled on Air Canada. Connecting flights to be rescheduled. Hotel rooms to be booked. But it is very obvious that Air Canada does not have a good protocol for canceled flights.

It takes another two hours to shuttle some of us to the LA airport in a hot small van. We were told somebody would be there to give us hotel rooms and confirm that we were either booked on the 7:00 am or 12:00 noon flight out of LA. We get there and there is nobody there to help us. It is now 11:45 pm and we are walking up and down the terminal trying to find somebody. We are tired and very angry. That is absolutely terrible treatment of your customers. Two customers were using their cell phones to talk to Air Canada. They were told nothing could be done. They were told "Find your own hotel (under a hundred dollars) and submit the receipt to Air Canada." That's ridiculous. 1:00 in the morning and we are to find our own hotel for a hundred dollars in a strange city. What kind of treatment is that?

Finally, 2 Air Canada employees show up to help us. The one told us that they were told we might be coming! What, they didn't know! I was assuming that Air Canada at the San Diego airport was arranging all this. That's why we were waiting so long!! I didn't get to the hotel in LA until 1:20 am. From 10:30 am Tues. morning to 1:20 am Wed. morning. That's what 15 hours. Even worse, I'm in the lobby of the hotel at 1:45 am and I see 3 of the people from that plane were rejected from the hotel because they ran out of rooms. The Air Canada employees at the LA airport were supposed to have booked those rooms. Can you imagine how they felt after all that they went through. That is terrible treatment.

There were parents with very young children booked on that flight. Some women were even breastfeeding. I think some of them got to go directly to the hotel in LA rather than to the airport to get vouchers. I'm hoping Air Canada treated them better. There was an older woman who had been to Mexico for an operation and lived quite a distance from Prince George. She needed a wheelchair and she had to go through all that the rest of us went through.

There was a young woman who just lost her grandfather whom she was close to. She was very close to tears when she told us why she was on the plane. I could see when we got to the LA airport that she looked like she felt defeated. There was a couple with a daughter that had only 4 days off from school to vacation and now 2 of those days are gone. And myself. This is the first time I have flown in 35 years and I am not young. I was so tired that Wed morning I spilled coffee all over my brand new suitcase and my brand new expensive running shoes that I had bought for all that walking I was going to be doing.

Still nothing is resolved and they want me to wait 25 days for someone to call me back after somebody on their end stole something, go to my bag and damaged my bag when if it was there the same time as arrival is me none of these issues would have happened. The people that I dealt with that I felt were very negligent or a manager named Tracy at head office. Also another supervisor name Sharon who lied to me and said she would call me back in an hour and it's now been 23 hours later. Just don't really feel that they care about their customers. I have her employee number but I don't really want to wait on the phone for another three hours to talk to somebody that's going to accidentally hang up on you. I would not recommend this company to anybody and this was me flying first class.

I couldn't believe they could sell me a ticket to Beijing and then not know the rules for travel. They are so afraid of getting in trouble with allowing the wrong people on a flight that they have no sense of fairness. I went to small claim court for treble damages. I lost the case. They sent a lawyer. I had to buy a last minute ticket for over $2000 to travel the next day. AIR CANADA IS BREAKING THE LAW and getting away with it. Please, never travel on Air Canada, at least with my itinerary.

Finally I finished travel and asked for the money back, they sent me to some web form, which said it would take a minimum of 3 weeks for anyone to even look at the refund, let alone actually credit it, so I get to pay credit card interest while Air Canada wastes my time. 5 complaints lodged, another 6 emails, and still no response other than "we will get to your email eventually".

Suffice to say, I will NEVER use this airline again and I advise people to be cautious when considering booking with them. I am a very well travelled person and have literally travelled the world with numerous airlines, and Air Canada is the worst airline, by far, that I have ever travelled with. Actually, you get what you pay for, but for a national carrier Air Canada is shameful.

For the 5 past days I have been calling to speak to a manager or anyone who can help me in this matter. Then I get you need to call the french line they are taking care of your case. I call the French line and tell me I need to call the English line. 5 days of this madness. Our tickets cost me $550 and now they want $800 to change it plus the difference in price for the tickets. For a family of 4 to fly these days it is becoming costly. I explained to them that I can't afford $1000. Customer service suggested that I just buy new tickets at $185 each. So I asked how about the other tickets that I paid for already. Customer service said to just leave it and let it go to waste.

Does it make sense that I paid $550 for tickets to go down the drain. How can I fly out of Fort Myers to Toronto if I am in Toronto to begin with. I asked if I can paid the difference in price and they said no. Why should I buy new tickets when I already paid, and I can't afford to buy new ones and by far certainly can't afford $1000 to change them. My flight is 2 months away. I can't see why they can't help me and why I need to keep tickets that I can't use. Customer service keeps telling me that I need to pay $200 each to fix my tickets. Air Canada has disappointed me. What happen to affordable traveling, Family vacations, what happened to good customer service??? When I tell people what is going on they are shocked at how this is being taken care of especially when it 2 months away.

I wanted to say no at that time because I did not think this was appropriate and I did not want anyone to have my passport information! But her attitude and tone was firm and impatient. It seemed like it was my fault that my info was not in the system. She raised her voice and let everyone on the airplane to know that it was my fault to delay the airplane because I was questioning her taking photos of my passport. She did not gave me any other option and immediately took the picture and left! I was very mad about the way she handled customer's privacy! It was as not my fault that my passport info was not in the system. I did not have any trouble passing through the boarding gate. Why don't they tell me at the boarding gate that they don't have my info? I have never encountered with this situation before. It was not appropriate and it violated my privacy!

I had no way to know whether she deleted my passport information or not after she got off the airplane! She was wearing the Air Canada's staff member uniform and I was pretty sure she was one of the staff member. She was using her own iPhone to take the picture of my passport. Even if she deleted my passport picture the new iOS system will save the deleted photo up to 30 days! There will be a trace to recover the picture once you took a picture. My passport info was never safe with her action! I was very worried and I had to report to the RCMP about potential identity thief situation and also be very cautious about any credit card payment. I have already contacted with Air Canada and they only said they will investigate it and they will handle it properly. But I haven't get anything back from Air Canada yet! By the way they also damaged my luggage, I found a long deep scratch on the bottom of my scratch proof luggage after the trip.

Fast forward - many months and countless hours on the phone (10 hours+) have not received it. Promised yesterday I would be able to use it for my upcoming flight to Victoria, they said I can't use it. They shouldn't make promises they can't keep - this is fraudulent. No phone calls to them - only the agents. Impossible to get - they need to BE investigated.

They are shouting on us at the airport. We have to pay for the hotel stay and even for the taxi to travel to hotel from airport. After 6 hours wait they send us to Bangkok and when we reached there we have to take visa of Thailand as we have to take our luggage from there and we have to pay the visa fees, and you can't believe we have to offer them a bribe of 200 baht for visa, luggage fees and even we felt ashamed. They throw a passport on my face. Lot of harassment. I felt awful. We don't get any food not even water to drink. Unpleasant stay. Air Canada should be answerable for harassment, stress, tension that we faced because of them. Totally unfair...terrible experience. I would never give a thought to travel with you guys in future. AWFUL, UNPLEASANT, STRESS, TENSION.

Eventually 3 different people tried to help me and I will get to Denver 11 hours later than planned. I had to raise a bit of a stink not to be charged a rebooking fee for the pleasure of spending all day in airports. The final straw was when I asked if I could at least use their lounges to do some work and was told no. Air Canada's motto is still alive and well -- "We're not happy, till you're not happy."

So you can book what you want with WESTJET and it has historically worked out the way it should. OR, book with Air Crappy and the departure times are confirmed at time of booking (when they want your payment info), but in the end they bump you to a flight that works better for them. BRUTAL!!! I am figuratively screaming for the highest mountain --- AIR CANADA SUCKS!!!

Next morning we got up, we were in Cuba but had no toothbrushes, clothes, bathing suits etc. Well we went to the Air Canada rep at the resort and asked when we could we get our luggage by and he said he is not sure and that we should just go the town and buy whatever we needed. We pretty soon realized that everything there was twice as much but we had no choice so spent $200 and bought some of the things we absolutely needed and $200 seems quite a bit but not in Cuba where just one toothbrush at the resort cost us $5. Our luggage did not show up until three days later.

Funny part is since I came back I have been trying to find a customer service number for Air Canada but there is none. Air Canada knows how much they screw up so they don't have a number where customer can call with their complaint. Only way you can file a complaint with Air Canada is by emailing or faxing which of course nobody responds to. I travel quite a bit and have travelled with many different airlines. This is not my first time travelling with Air Canada and every time I travel with them I say I will not travel with them again, but then I fly with them again thinking that this time it will be better experience but Air Canada makes it worse every time and I am truly done with it. Air Canada I can say is worst of all the Airlines I have travelled with and its staff is very rude and unhelpful.

Since then he has been patiently awaiting his bag. Today (Saturday - 3 days after the bag arrived in Barcelona) he called the luggage desk at the airport and was told he could go to collect the bag rather than wait for delivery. He took a taxi there, only to be told the bag could not be located. So far, this is simply a series of unfortunate events (although wasting his day could probably have been avoided fairly easily). However, my problem is now with Air Canada not being available to provide any advice or guidance. I called their baggage service line and was put on hold for over half an hour before I gave up; I attempted online chat 3 hours ago and am STILL awaiting an agent to initiate the conversation. I emailed and have not even received confirmation that my email was received.

My son is expecting to start school on Monday and needs his bag and its contents to do so. He is traveling on a student budget and is unable to replace his bag contents. This isn't a difficult problem to solve - we simply need a bag to be where it is supposed to be, and we need the airline and its representatives to take responsibility for doing so. However, my experience so far is that Air Canada and its agents are unreachable, incompetent or both. This is an appalling blot on what I anticipated would be a smooth and perhaps preferable route to Dublin which I visit often for both work and family, but at this point I would be a fool to do anything but stick with British Airways (who have certainly left my bag behind on more than one occasion, but were always able to have it catch up with me within one or two days at most).

The only flight now was to Rochester so we got that booked and then we were told the same story as the previous flight but they would get a plane over. We were assured that our checked baggage would be transferred with no problem. By now the connecting flight was some 4 hours late and our friends would have to drive from Syracuse to Rochester to pick us up. Eventually we took off and arrived at midnight. Guess what now no luggage. It had been left at Rochester Airport.

SO after a 2-hour drive with our friends we spent a further 2 hours (it's now 4 am the following day) getting hold of someone to lodge missing/delayed baggage. I won't bore you with rest of it but we eventually got our luggage at 3 pm on Christmas Day!! Bearing in mind we flew out on the 23rd December. Just to add further pain we had delayed flights on the way back and guess what lost luggage again, but it did arrive the following. All in all they do not even deserve any rating whatsoever!!!

The problems started when I was notified by email that our flight changed to a 10 p.m. departure from YVR. This meant an over 8 hour layover in Toronto rather than the original same-day flight. We found another passenger who had the same experience and was given a hotel room to stay in due to the inconvenience. Nothing was offered to us, even when I had to call a week ahead of the flight to ask about our 30 day confirmation email I was supposed to get. We found out at YYZ that an earlier flight went out that we could have easily taken.

Thankfully we had lounge passes for Air Canada. We went to the domestic lounge to use them and your employee examined the passes, and said we should instead go to the international lounge as it was better. We did that and they notified us that our passes were no good, and could do nothing for us. We were unable to go back to domestic due to our international ticket. There was absolutely no accommodating our needs and being accountable to providing us false information. I expect when I deal with a company that I can trust their words. We were furious and had to make do with uncomfortable airport seating for 8 hours after being up all night.

When we arrived in Varadero, we could deplane as the paperwork wasn't complete so we had to wait about 20 minutes. We then boarded the bus and couldn't leave till about an hour later as Air Canada lost some people's luggage. We arrived quite late to the hotel and missed dinner other than some scraps left over. We proceeded to our hotel room and en route, bulbs were burned out, ceilings were falling apart, steps were broken, walls were crumbling, doors were broken, and elevators were shut down for good. It was like walking into a shanty town.

We get into the room and the place had lights broken, lamp shades melted, a phone that didn't work, a shower that was missing parts on the tap, and pillows that lacked any support. Worst of all were the bugs that scattered off the bed when I took off the cover. It was disgusting! I went to the front desk to complain and change rooms, and they could do nothing. We had to sleep with bugs crawling around.

The next morning I spoke to the Air Canada rep as I tried to call the number on the ticket to complain to you directly and the call couldn't connect. Miguel was nice and tried to help out. He looked into another hotel but it would have cost us $500 extra. He told the managers to give us a villa room instead and asked us to check with the front desk later as they had nothing for us yet.

We went back to the front desk at 3 p.m. and had the choice between two rooms, not in the villa, despite what Miguel instructed them to do. The new room was better and moved our things there. This whole change wasted more of our vacation time, as well as the anger we had in tolerating bugs and a ** room. In our new room we never received our beach towels despite a few requests with the front desk. It took two days to get new towels. Then toilet paper took another day at one point in time.

A couple of days later our toilet stopped working and it took all day to get it fixed as we were told that the mechanic knocked on our door twice to fix it and we were not there. We were never told we had to be and also, who would expect a client to wait for a mechanic to fix a toilet?!!! I am on vacation. These experiences made our vacation very frustrating and we made the most of it. I am shocked that this is ranked as a 3 - 3.5 star. We were treated by Air Canada and the hotel like 1 stars.

On the return trip I requested to the Air Canada agent in Varadero to seat us close to the front of the plane as we had a connecting flight. We boarded the plane and realized we were placed in row 31 of 32 rows! If that wasn't enough, the food items were very scarce by the time it was our turn. All they had was one pizza and macaroni and cheese with snacks limited to junk food. The flight attendants were very unfriendly and unapologetic; very matter of fact and never saw one smile on their faces as they served guests.

I would also suggest you review the hotels you place guests in and have them and your Air Canada staff treat guests with greater respect and dignity. The only one to do so was your representative at the hotel. I truly believe that customer service is the one differentiator companies have left and the way "economy" passengers are treated is appalling. I expect a prompt response to this. I fly both Air Canada and West Jet regularly for business and this treatment to me and my wife is unacceptable, and didn't make our experience a true vacation.

Now I find out that I have to take the same air carrier (Rouge) which if I knew I would have flown with someone else, so I tried to get info or try to figure out how much it would be to fly in Business by phone and it took me 30 mins on the queue and 45 min for the guy on the phone to try to figure out the price... CA$740. Not happy at all. Will not fly with you ever again and will go to social media and add one more bad experience to the others your company has online and word of mouth.

To my fellow Canadians, I don't know why you folks are so afraid of foreign investments into the aviation business? It's time to be customer focused and get rid of those unions. No doubt it's no bad to be an AC staff because they milked the customers and feed their staff with outrageous benefits. I know because a friend of mine works for AC. Canadians are so lagging behind in aviation and the mobile technologies. Come to Asia and see how are we Canadians are so behind. Ditch those unions blocking the progress!

WHAT? WAS HE DRUNK? The border MANDATES you get a ticket BEFORE APPLICATION, it is a requirement of IMMIGRATION. He then told us that all I could do was change my flight for a huge fee and that was our problem. Yes, he used the words, "your problem". He said I would be better off staying at home if this is the case and maybe shouldn't be working. Absolutely unbelievable and totally sexist and prejudice. I would like the attorney general in Washington to know about this and am planning on filing a complaint. Everyone in the US should call or write to the office in Washington at: (202) 785-5980.

He made me feel as though he was 'picking' on me, singling me out. I was sick with a bad cold and very stressed from a long tiring trip in China where I had suffered food poisoning and diarrhea of which I still had residual symptoms aboard this flight. At the beginning of the flight I walked to the back galley and asked for a few refills of water there because I was extremely thirsty and feeling dehydrated. Nazareno seemed irritated with me and asked if I was sick and asked whether I had a fever that I must notify him because if that was the case I was not allowed to travel like that and would have to get off the flight!!! The flight had already taken off and was well in the air by this point!

I told him I was sick with a cold and cough and had suffered severe food poisoning and illness in China. He seemed unsympathetic. I also witnessed my husband ask another female flight attendant in the back galley to fill his water bottle, so he could take some medication. She politely did. Only after she had done so, Nazareno who had witnessed the other flight attendant filling my husband's water bottle did he say it's against Air Canada policy to fill water bottles for passengers. This didn't make sense to watch the other flight attendant doing it and then make such a statement after the fact!? Many of the statements Nazareno was making were nonsensical as well as nasty and harassing.

At the meal service I asked for a red wine and shared it with my husband. I was sharing all my wine with my husband. I asked for a second wine when the bar service came around after dinner, to try to relax. I shared this with my husband also. We were already about four hours into the flight and I went to the back galley to ask for a wine where I encountered Nazareno. At this point I had only 1 wine. This flight attendant Nazareno was immediately 'nasty' with me stating that the bar is now closed. He was interrogating me about whether I had a wine at dinner. I explained I had only half. He told me the bar is now closed. He had no right but unreasonably refused me service. He refused to give me a wine telling me he has the discretion to refuse anybody wine. It was clear I was not in any way intoxicated. I was completely sober. He insisted he has had 30 years of experience and that I will have to wait.

He refused me any service without valid reason!!! I was in disbelief. I told him I intended to complain about his rude and harassing treatment. He refused to give his name. I was stressed already and was becoming more stressed after all the resistance and bad attitude from Nazareno and found this flight attendant being nasty and unreasonable and purposefully rude, and unfair with me. He knew very well I was not drinking unreasonably. Naturally I was explaining my case to him, feeling like I had to beg this man for a drink. Only because I was questioning him as to why he was treating me so badly was he becoming impatient and annoyed and asked me if I want to talk to someone in charge. I said yes that I did because I have paid my airline fare and have the right to have a wine. He called to someone over the phone and eventually another male attendant came to talk to me.

While waiting in the galley, Nazareno continued arguing making a big deal out of nothing. He started telling other flight attendants things about me as I started to leave to return to my seat which was near the rear of the plane, because I was finding it painful and stressful talking to Nazareno. He was making no sense. I feel that Nazareno dislikes his job and takes it out on passengers like myself and my husband. He was trying for some reason to falsely give the other flight attendants the idea I was over drinking. This was ridiculous because it was evident I was completely sober. However this rude man made me feel embarrassed in front of other passengers as I was being accused of raising my voice which wasn't the case. I was only arguing my point that I only had 1 wine at dinner. Of course I felt upset. I am human after all and felt this man was harassing me for some unknown reason.

He then accused me of causing an 'altercation' only because I was disputing his refusal of service. I also asked him what was the problem and why is he giving me a hard time for no reason. Asking him why is he not serving me a wine when clearly I am not over drinking. Is this an altercation??? I do not think so. Before I left the galley, he had called another older gentleman flight attendant who was supposedly in charge to speak with me. He had much better customer service skills and an ability to de-escalate rather than escalate and cause stress and problems where non is warranted. I asked him if he thought I was perfectly sober. He said yes then he doesn't disagree. I explained to the second male attendant that I felt Nazareno was picking on me and causing trouble for me. This second male attendant eventually brought me a wine.

I noticed Nazareno was scarcely in my area now and not serving the aisle where I was sitting anymore because I had told him prior during the unreasonable refusal of service, that I wanted his name because I intend to complain about his harassing, unfair treatment towards me. I thought this nonsense was over with when the bar service came around again more than 6 hours into the flight. I ordered a wine and was given same by a polite oriental attendant. Then a blond, larger older woman flight attendant I believe her name is Carol, approached me and interrupted my movie warning me again that this wine will be my last wine for a while!! She said all the crew have been watching me and talking about my wine consumption and that it's their job to pace people by having no more than one drink in 1 hour. I said it's over six hours into the flight and I haven't had anywhere near to that amount.

She started causing an embarrassing scene in front of everyone making me out to be a troublesome passenger who needs to be warned. It was very rude and uncalled for again. She again disturbed me by starting to argue in the middle of the aisle which was ridiculous and very uncalled for and again I felt as though I was really being picked on for some reason. All of this had been instigated by Nazareno. Carol could see visually that I was fine and not in any way drunk or acting disorderly. I was sitting quietly in my seat. I pointed out this very fact to her and again and she couldn't disagree. I was again left feeling embarrassed and singled out. I told her that I feel I'm being harassed, and unfairly treated and will make a complaint. I asked for Nazareno's name but she refused to give it out citing I can just describe him in my complaint but names of crew are not given out. I found it ridiculous when all the crew wear name tags!

It seemed to me the flight attendants were all sticking together backing this Nazareno even though he was the very person instigating problems and stress. I tried to ask another flight crew his name and was told those name tags are not their real names! At the conclusion of the flight I had gone to the back of the plane where Nazareno was situated again, upon arrival in Vancouver to get Nazareno's name but he refused to give me his name and he even went so far to attempt to hide it from me with his arm and he then made a scene by calling the Captain on loudspeaker to say I AM harassing him! Only because I'm asking for his name!!! I didn't think that is harassment! It was all unbelievable. I left because I had managed to glance at his name tag. Air Canada makes announcements on the loudspeaker in the aircraft telling passengers to ask the crew for anything to make them feel more comfortable and make the flight more enjoyable.

This is far from what I experienced. I was already stressed out to start with and I felt some of the airline attendants seemed to do everything in their power to make me feel more stressed and literally try to push me over the edge. Luckily I am not aggressive enough to cause any problems, but felt Nazareno was looking to instigate trouble for me. I felt he was trying to push me over the edge. That he was trying to be the straw to break the camel's back so to speak. I hear about air rage incidents on the news and have sympathy for those passengers knowing how unfairly and unreasonably I myself have been treated and feeling maybe nasty flight attendants like Nazareno and Carol caused them to snap. I feel that he and Carol are not nice people and definitely not professional employees. They and others like them are a disgrace to Air Canada.

I find some of the crew on many Air Canada flights in my experience are downright nasty and act as though they are on a power trip. They act like tyrants and feel they can do so with impunity. They make stressful flights worse not better or more comfortable. I am not surprised to hear about air rage incidents with the type of flight attendants like Nazareno and Carol working for Air Canada. They certainly did not make me as a passenger feel relaxed or comfortable. I have experienced this disrespectful treatment on this and other Air Canada flights. If people are treated with respect they will respond accordingly. It's only natural human behavior. The nasty harassing treatment I received made me feel singled out and persecuted. I felt I was harassed, disrespected and treated very unfairly by Nazareno, Carol and some of the other flight attendants. It was completely unjustified.

I wonder if Air Canada management know about some of the poor quality, nasty unprofessional staff they have working for them. This very poor service. I feel I was treated so badly. I feel like filing a human rights complaint because I feel as though my basic human rights for dignified treatment were completely violated and for the pain and suffering caused to me by Nazareno and other Air Canada crew on this particular flight. I have flown countless times for business and pleasure with Air Canada.

Many of the Air Canada flight crew I have encountered have been extremely rude and disrespectful crossing the line of human decency and respect. I feel that these flight attendants feel justified somehow to take out their frustrations on passengers freely. I feel that flight crew 'feel' justified it's their right to disrespect and be rude and unfair to customers indiscriminately at their will should they choose to with impunity. I dread taking Air Canada flights because of the nasty treatment I often experience from the flight attendants only on Air Canada. I feel some of the crew need training in how to treat people respectfully and attendants who have had years of experience I find are the most rude and seem to be on a power trip due to their seniority. I feel this man, Nazareno was biased towards me for some unknown reason. It was very hurtful to experience this. I feel I was made to feel less than a human being.

The crew have the power to make a big difference to whether a passenger has a stress free and enjoyable flight. Because of Nazareno, I was left feeling like I was going to have a nervous breakdown after all I had been through. I felt like crying because I was so upset and still had the Vancouver to Toronto leg of my flight to fly with a four hour stopover and no sleep. I had been awake all night for 9-10 hours on the long tiring flight with a nasty bunch of flight attendants on a power trip. I am very shocked at the bad and disrespectful treatment I got from Air Canada. Flight attendants on this particular flight has been the worst I have experienced so far.

It was the most awful experience to end my holiday in China flying with Air Canada. My experience with the nasty, harassing, unfair and disrespectful treatment from Nazareno, Carol and other flight crew on Air Canada has been enough to cause me to choose another airline in future even I have to pay a little more. Beware if you encounter this crew and try not to ask for service in order to avoid same experience or better still use another carrier for a peaceful more dignified flight experience.

This is the customer service they give. Either I should have argued with her on this matter or kept quiet. because they have the right to throw us out of the flight and make any excuse. My flight **. DO NOT FLY BY AIR CANADA. TILL POSSIBLE. THEY ARE R... **. She was so kind and nice to the white family who were just behind us. Because that lady offered to take back her coats down and make some room for us. And this AIR HOSTESS refused her and told her "no no it's ok." As all the people who boarded before us have all their bags laptops, three to four jackets up in the cabin. What the hell? Why can't THEY HAVE THEIR jackets on their laps? Why this difference between people? What are they told in training that you have to prefer your own country people and ignore every other human race...

It took Adam three hours to drive to the airport from the suburbs. He arrived at the airport, as required, two and a half hours prior to his flight. The system did not permit Adam to check in 24 hrs prior indicating he would be required to check in at the airport, with no reason given. Adam thought it may be due to his service dog attending with him. Upon arriving at the airport, Adam was asked to present the agent with a credit card, which of course he did not have, for the flight was booked by me (his mother) using my credit card which was in my possession in Fort Lauderdale. Unfortunately, I was in Fort Lauderdale having flown out on the 28th of November in preparation for his surgery and to receive him on the 30th as per his booking and therefore was not able to get to the airport in Toronto in order to present Air Canada ticket agent with my credit card which they physically wanted to see prior to issuing Adam a boarding pass.

Adam was asked whether he purchased the ticket on his credit card and he indicated he didn't know. It was his mother who purchased his flight tickets for him. Adam called me to explain the situation at which time I spoke with a ticket agent handling this matter and explained the purchase and further provided via text message, a photo of my credit card number, my itinerary and confirmation of Adams flight received from Air Canada upon confirmation of booking and payment, a copy of my Amex statement indicating proof of payment using my Amex Card, along with correspondence to and from Air Canada Medical Desk pertaining to this reservation.

Irrespective of this, Adam, along with his dog, were denied boarding and greatly traumatized at a time when he is already disadvantaged having the need for an emotional support dog as well having to deal with a medical emergency. As a result of Air Canada's negligence in first accepting payment and issuing a ticket upon which plans were made, in this case, it pertained to a medical emergency, has left us not only jeopardizing Adam's health for a missed procedure, but furthermore, caused us to lose the $8,200.00 prepaid for this procedure which was not refundable. Adam had a valid ticket with Air Canada with authorization to travel with his support dog, Duke, as indicated in my emails attached herein.

It is beyond comprehension, when a ticket is purchased, a reservation code is provided, along with a confirmation of itinerary and confirmation of price, and plans are made accordingly, in this case a medical emergency booked, only to learn that Air Canada had the power to wrongly renege on its ticket issued and deny Adam to board and make his flight to Fort Lauderdale. After repeatedly calling Air Canada Customer service I was denied access to a manager or a supervisor to assist me in this regard. All agents indicated there was nothing they can do.

I am unsure if this flight was oversold and it was a tactic used to deny a passenger from boarding his flight, or whether there were other reasons only known to Air Canada, but this is wrong. Both Adam and his dog suffered tremendously having made a three hour drive to the airport and then given the runaround and traumatized by the events leading up to them finally not able to travel despite having paid for and being confirmed on the flight to Fort Lauderdale for November 30, 2016, at 16:35 pm. They were both stranded at the airport overnight with absolutely no accommodations provided by the airline for their wrong. Air Canada made no effort to correct its wrong or accommodate him despite desperate pleas by both he and myself.

What was even more astounding is that even after crying over the telephone and pleading with agents to help with over 13 calls, I was either misrepresented, lied to, or hung up on with no one willing to help, and when I finally reached someone by the name of Christian **, who identified himself as a Customer Service Manager from Tampa, I was informed that there was nothing much he could do. As you can see, this is appalling! No one should have to succumb to so much suffering over the handling of this by Air Canada, and yet after notifying them of an emergency health crisis, still decided it was not going to do anything to assist in undoing its wrong in the first instance. Air Canada is always looking to put the blame elsewhere and they never seem to have senior managers or supervisors available to handle and immediately deal with crisis situations such as this.

Upon reviewing others who have cared to leave reviews about Air Canada and its staff online, I noticed, Air Canada enjoys a lowly review of 1 out of 5 stars, with many disgruntled passengers who have been poorly treated and mishandled with customer service at the lowest possible level. All you have to do is go online and read the many reviews people have left online, along with racial accusations of Air Canada, in its dealings with its customers. The ratings clearly reflect the level of distrust, frustration and suffering witnessed at the hands of Air Canada.

My next step is to commence a legal claim against Air Canada for all damages suffered hereunder, and to make all aware of Air Canada's business practices with its customers. Something must be done! No business would survive this type of poor business practices, unless it enjoys the monopoly Air Canada enjoys (with the exception of WestJet). This matter needs to be looked into. This was not my first occurrence of this nature with Air Canada. I along with countless parents book seats all the time for our kids who study abroad, who have no access to credit cards if they are travelling alone. If Air Canada is going to implement such security requirements, it must inform customers who purchase tickets for their kids to ensure their kids won't be subjected to this type of trauma when arriving at the airport to board their flights with Air Canada.

I am a loyal Air Canada traveller who travels immensely and book my kids with Air Canada all the time with quite a few trips booked in the New Year. I have booked a flight for my son Alyn who is returning home for Christmas, and then heading to Florida for a week's vacation with his friends. Will he be succumbed to this again? When asked Air Canada what steps I can take to ensure this doesn't happen again in the future, I had no answers nor recommendations from Air Canada. I don't know at this point how kids whose tickets are bought by parents are being subjected to abandonment at the airport with no notice or warning from Air Canada. Unless of course, our family has been wrongly targeted as a result of our skin colour, for this is not the first time my kids have been traumatized in this manner by Air Canada. THIS IS SIMPLY UNACCEPTABLE AND WRONG AND SOMETHING NEEDS TO BE DONE.

In addition to looking for compensation for damages suffered as a result of Air Canada's refusal to honor the Air Canada ticket lawfully purchased for my son, it is my intention to also proceed with my story with the Toronto Star as well as CBC so that awareness can be made by those who have suffered needlessly as a result of Air Canada's business practices and its poor customer service practices. I am urging all those who want to join me in commencing a class action lawsuit against Air Canada to contact me or my counsel so that we can finally force Air Canada to make changes to the manner in which it handles its business practice and customer service. In addition to numerous phone calls to Air Canada, a letter was also sent through Air Canada's complaint email, all of which have thus far been ignored and no response received by us.

I tried contacting other phone numbers on Air Canada websites, but got directed to this same phone number everytime. Some of the people answering their calls were not friendly and would cut me off or transferring me without warning me so. I sent 2 emails now to their other "Customer Care" and they don't even bother getting back to me. I have concluded that once they got your money, the care stops! There are many other competitors out there. I learned my bitter lesson with Air Canada and will give my business somewhere else.

9 hours later, the code share airlines said that they did not have any tickets for us. They were considerate to call Air Canada themselves to sort out the issue. It took another 2 hours to sort the issue and we could finally board the flight from Frankfurt to another unplanned transit airport, Delhi. When we arrived there, our baggage was missing. And as expected, there were no tickets to our final destination. The other airlines continued to be courteous and talked to Air Canada again to re-book our tickets to final destination BLR. We reached BLR almost a day later. Our baggage arrived 5 days later. Our return journey was very similar. The check in desk was on phone with Air Canada for 2 hours before they could issue our tickets.

On return, I reported the issue to the Service desk. They were very inhospitable. It was the same attitude throughout. It took them 3 months to tell me that they do not have a clue about what caused the glitch. And they said, as "good will", if I book tickets on AirCanada.com for full price for a future journey, they will waive off 25% of base price. I told the agent that I do not want any coupon, I need to know why inconvenience was caused, she said she does not care about what I want. I asked to talk to her supervisor, and she wished me good luck with that. I am now writing this in sheer exasperation about Air Canada's rude behavior. I would avoid this airlines in my future journeys.

But before confirming the reservation I thought I'd just check how much more the Business/Economy ticket would be compared to an Economy/Economy ticket, and I couldn't believe what came back! The same Flex Economy ticket for Phoenix to Toronto costs $110 MORE when matched with a Business outbound compared to when it's a simple Economy return! Why?

Why should I pay more for my return portion because I bought a Business Class on the outbound? Does Air Canada have some warped view that if I can afford a Business Class ticket one-way then I must be good for a higher priced Economy coming the other way?? And this has nothing to do with discounted Economy tickets selling out and becoming unavailable when I made my 2nd query - I did the same query over 2 hours later with the exact same result. I would love someone at Air Canada to explain to me the rationale for this and why I should not feel like they're trying to rip me off.

We both have health issues so that is why we had requested aisle seats. If AC had told us six months ago when we purchased our tickets that we would be assigned middle seats on the last row, we would have not have taken this flight. Getting the seats we paid for is part of the contract between us and AC. It took AC six weeks to respond to our complaint. They blamed the computer system for reassigning us from aisle seats in the middle of the plane to the middle seats on the last row. Our booking system automatically reseats customers on the new aircraft, and sometimes the exact same seating options may not be. AC offered us the standard discount on a future flight, but since we do not have any need to fly next year AC offered us nothing of value.

My simple questions to them was that it's ok. It's our fault that we didn't have visa, but then what's your responsibility when you send every day 15 people home. At least you as responsible carrier can inform passenger a week before about making sure of visa. If not at least you can have something at counter that we need transit visa, after standing in queue for hours, we get our turn then we have to listen that we don't have transit visa. At least it could have saved time for people to get another flight. I am very much fed up from airline and its officials. They are happy to overbook the flight and then send passenger home and making money. It's very pathetic airline & I recommend not to fly again.

Unfortunately the impression left by this travel experience is very negative. Air Canada seems to have no respect for French speaking Canadians since it does not have the decency to put some French speaking flight attendants on a flight to Montreal. Call me an OLD GRUMPY OLD MAN, but this old man is really insulted when one of your flight attendant asked us to point to images on your menu. We had never been served this way on other airlines (Lufthansa, Swiss, Alitalia). They seem to regard their customers with more respect than Air Canada. On the other hand, we would be very happy with the service if we were English speaking passengers and would probably recommend the names of the flight attendants for the Dialogue Award but we are not and would certainly not recommend any names.

It is unbelievable that AC does not emphasize their refund system or there is something else bigger in order for extra earnings in their pockets. I found out later that the complaint list is too long for AC and we are not the only cheated and disappointed customers. We travel extensively and have flown internationally with other airlines, but Air Canada was the only airline that has underperformed and continuously disappointed us. Absolutely awful customer service. Please share this, in order to protect other people like us.

So now trying to get my money back for flight and hotel. Sent 4 emails, mailed out a package to customer relations and faxed them. Still no reply! How is this not wrong? Not even an apology!!! Just a standard email reply that all customers get!!! Air Canada...you need to compensate me for my trip! This is not fair! You have to contact me by phone and I want an explanation as to why no one gets back to me!

I asked if Air Canada would provide us with a taxi ride to Toronto. She told us that we could submit a request for reimbursement when we returned from our trip, but she could not provide us with a taxi voucher. As we were dropped off at London International Airport, we had no other choice but to take a cab at a cost to me of $250. On the way to Toronto, the cab driver told us that the cab we were following also had passengers distant for Toronto from the same cancelled flight and that they had been given a taxi voucher by a different check-in agent.

Today I received from Air Canada a refund of $29.98 for 3 passengers. I would like anyone who is in the process of planning to travel to seek other airlines that can cancel a flight at any time without considering the ramification that it leaves the passengers in. There are other airlines.

My fiancé was upgraded to business class due to receiving blood clots to her lungs on arriving to Canada and was being escorted home with a flight nurse while I was seated in economy class, so thinking her phone was one (she didn't know) she handed it over to the cabin supervisor. He said he had to confiscate it for safety reasons so she asked for him to bring it to me so I could take the SIM card out as she didn't know how to, I had no idea how to either but I tried to reason with him saying the phone WAS NOT A SAMSUNG NOTE AS PER THEIR WARNINGS that it was in fact a SAMSUNG GALAXY7 EDGE WHICH HAD NOTHING TO DO WITH THE SAFETY WARNINGS THAT WERE ISSUED, but he still said it had to go!

We taxied off a couple of minutes later and when we got to the altitude I ushered an attendant asking that I get a receipt for the confiscation. He replied that he did not think this was possible. I said I needed something from them so I could make a claim under our travel insurance. He said he would see what he could do. On exiting I again asked for the receipt but was told I was not getting one as that phone was taken "under the airline safety policy issue". I said that was then classed as THEFT. He was nonresponsive so I left the aircraft and am now finding myself dismayed at a perfect holiday only to be marred by the incompetence of the cabin staff, especially the CABIN SUPERVISOR.

I am also left astounded that when those of us that are left to make complaints we are ALL DIRECTED TO THESE BLOODY INDIAN / PAKISTAN CALL CENTRES who are very hard to understand, are told they "understand" or "very sorry for our problem". I will not however let this mar my love for Canada or its people BUT I WILL DEFINITELY FIND OTHER CARRIERS TO FLY WITH!? END OF RANT!!!

FURTHERMORE: "For this reason, you should research the services available for travellers with disabilities in your destination country by contacting its government office in Canada. You should also check the website of the airport at your destination to familiarize yourself with its services for travellers with disabilities." Knowing that I was only travelling to Florida and back, I had no idea I would be required to familiarize myself with regard to travellers with disabilities - IN MY OWN COUNTRY!

This year, 2016, we decided to use the 20% discount (wrong decision on our part) and give AC another chance. We flew from Las Vegas (LAS) to Rio de Janeiro, Brazil (GIG), with layover in Toronto (YYZ) on September 9. One of three checked luggage was missing so we filed a claim with AC's lost baggage counter in Rio. The counter agent located the missing luggage and said it was still in Toronto. Why would three bags checked in at the same time, two made it and one got left behind, no one knows. The agent said AC has multiple flights daily from Toronto to Sao Paulo, Brazil and our missing luggage will be routed from Toronto to Sao Paulo the next day, and then onto Rio, to the hotel we are staying.

On day 2, the baggage never came. We now discovered we had prescription medications stored in the missing luggage so we started calling the delayed baggage number provided on AC’s website. After more than a 30-minute hold time, we were connected to a Call Center agent that are based outside of United States. The first agent was extremely difficult to understand and was not able to provide any clear information of our luggage. We then asked to speak with a supervisor (of course more hold time).

The supervisor confirmed that the luggage never left Toronto and the Toronto baggage department declined to route the luggage through Sao Paulo. Instead, they will put it on a flight heading to Rio four days later. After we informed the agent that the delayed luggage contains prescribed heart condition and high blood pressure medications and it is imperative for us to get the luggage, the supervising agent said he would communicate the matter with Toronto baggage department and will call or email us with an update.

On day 3, no luggage nor updates so we called again. Now we are raking up expensive international charges on our cell phone. Same story, Toronto is still sending the luggage via the next flight to Rio in a few days, but not sooner. We told them since we are travelling, we will not be in Rio when they deliver the baggage. After many more calls to the Call Center, Rio Airport Baggage and a trip to the Rio Airport, AC finally decided to route the baggage to Buenos Aires, Argentina, our next destination. On day 6, now September 15, we finally received our delayed baggage.

It is unbelievable that AC does not emphasize in directing delayed luggage to their customers as a priority, or as soon as they are able to. They have daily flights to Sao Paulo, but they refused to utilize it and insisted to wait for the next flight, in a few days, to Rio. We have friends that flew other airlines have also lost their luggage, but were all able to receive the missing luggage within 24 hours.

We know with millions of baggage to handle each day, it is a daunting task and mistakes do and will happen. The big disappointment on Air Canada is the overall lack of sense of urgency (ignoring the information given to them regarding the medication issue), poor customer service (Toronto baggage department arbitrarily deciding to send the missing luggage 4 days later, and not any earlier through another city which has more direct flights from Toronto), and, lastly, poor communication with customers (delayed baggage handling at the Call Center, average long period of hold-time and the agents were either untrained or understaffed).

We travel extensively and have flown internationally with other airlines, such as British Air, Virgin Australia, Korean, EVA Air, Cathay Pacific, United, American Airlines, Delta Air, Qatar Air, and Turkish Air, all within the last three years. Air Canada was the only airline that has consistently underperformed and continuously disappointed us.

We finally make it to Toronto before flying out to Chicago. We were already notified in Toronto that one of our bags was lost. They did nothing to help us figure out where it was and told us that we will need to address it in Chicago. The front desk employees in O'Hare are absolutely incompetent. We filed a claim and upon review, it was determined the bag was in Toronto and that we would have it within 24-48 hours. We haven't received a call like we were supposed to, so we followed up today. It turns out the front desk employee forgot to file our claim on Sunday and the bag is now in Warsaw. Do yourself a favor and splurge the extra $200 and fly a different airline. This has all turned into a massive nightmare and Air Canada isn't doing anything to address it.