Aer Lingus Reviews

If losing luggage were an Olympic sport, Aer Lingus would take home the gold. My bag disappeared into the abyss of their care, and weeks later, I’m left with nothing but their hollow promises echoing in my ears. Their customer service team could write a bestselling book titled “How to Say the Right Things Without Actually Doing Anything.” Every call begins with empathy, sprinkled with reassuring phrases like, “We’ll escalate this immediately.” Spoiler alert: immediately is Aer Lingus code for “never.”

Our check in with Aer Lingus has to be the worst I’ve experienced with traveling. One ticket agent available to process so many customers. It took about two hours to finally get checked in at Edinburgh airport to fly to Dublin. Security was terrible as well. Finally, arrived to our destination. Our luggage did not make it on the plane from Edinburgh to Dublin. Customer service said there wasn’t enough room on the plane for it. Yet it wasn’t a full flight. We called again to get an update. Aer Lingus customer service didn’t seem to care one ounce about our missing luggage. Worst airlines I’ve ever flown. Do better.

I flew from Boston USA to Dublin to Madrid. My one piece of luggage was left in Dublin. It was flown to Madrid, but I never received my things. It took 2 hours to report my lost bag in Madrid. I flew from Boston to Dublin to Madrid. My one bag was lost, and I spent my whole vacation in Madrid waiting for it to be delivered "the next day". It never arrived. The new clothes I had to buy were carried around by me in a plastic bag like a homeless person. My bag finally made it to my permanent address when I returned home. I am waiting 4 months for reimbursement for my purchases. I sent receipts 3 times. Nothing. They didn't even give me a toothbrush when I reported lost luggage!! Do NOT fly Aer Lingus.

Found out our flight was cancelled when already en route to the airport. They would not refund taxi receipts because they were hand written. Took 3 taxis- back to hotel to try for a room and back to airport the next day. Took 3 flights home instead of 2 causing an additional charge to pack our duty free purchases in Rome. Still no refund after over 1 month.

I would note this review with a zero I could. Aer Lingus Customer service is absolutely the worst I have ever experienced. When requested, you cannot speak to a person is charge. You will be told that someone will call back. However, that never happens. Most of the representatives are courteous and professional. However, they cannot provide you with updated information. I will never use aer Lingus ever again. The reasons for this review are too lengthy to note.

Our trip to Ireland from Cleveland was great once we arrived in Ireland. My wife's name was misspelled on her e-ticket causing us considerable aggravation. The ticket agent was on the phone for 1 hour trying to get this corrected. We just made our flight with her assistance. The seats were very uncomfortable. The meal was terrible. Upon leaving Ireland, we had our assigned seats via an email I had on my phone. They printed our boarding passes and split us up. We both ended up with middle row seats, 3 rows apart. Again the meal service was terrible. Again the seats were very uncomfortable. We did not enjoy the flight experiences with Aer Lingus.

2024 did a trip covering the areas in the UK and ending in Dublin, Ireland. Arrived in London via British Airways and scheduled to leave Dublin via Aer Lingus. I flew/fly economy in all flights, so I am not expecting anything extra, but on ling flights for the most part airlines provide a little more. There was a stark difference between BA and AL. The seating was almost bear minimum. I was surprised when I asked for coffee and was told no, and that we would be getting ice-cream soon. This was an 11 hour flight scheduled to arrive at 10:00 a.m. This while the person in front of me me was provided with unlimited snacks and seconds on dinner. So bizarre.

Paid $14,000+ for two first class tickets Dublin. They lost all our luggage and will it update us. Spoke to a lady in customer service named Emma who needed to give her last name or help in any way other than telling me to call another number. We were told we would have a luggage delivered directly to our hotel which has not happened and they will not give us an update. I asked for reimbursement for all the things we have had to buy since we don’t have our luggage and I was told to submit receipts to possibly get a “partial reimbursement”. I wish I could go back and fly Delta instead.

O they are so bad, wished I never booked with them. Our baggage has been missing now for 5 days and we can't reach anybody. Not on the phone (4 tries...after 4, 5 hours on hold they end the connection), not by email, not via their tracking system, not via X chat and not via Facebook chat.

I want to give bad review about Aer Lingus. Today was panic day and worse experience ever I had. They make us late to check in and say, "You have time. Let us serve people who don't have time". And then they check in after they issue boarding pass. I was at gate 25 min early still they didn't take us and forced me to pay £120 and make me run 3 time from service desk to gate.