Aer Lingus

Aer Lingus Reviews

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Overall Rating
1.1 out of 5
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Aer Lingus Reviews

ConsumerAffairs has collected 254 reviews and 432 ratings.

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Page 1 Reviews 0 - 10

Reviewed Oct. 30, 2023

Our flight to Dublin was severely delayed due to a computer malfunction and the way home was canceled due to an engine issue. They clearly do not maintain their planes and are unsafe. We were sent to an alternate city and loaded onto buses without any other option. The staff did not care and we were told to deal with it. No upgrades, vouchers or compensation was offered - not even a free drink on board. The planes were dirty, with tiny seats, cold food and broken screens. Absolutely terrible airline.

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Customer ServicePunctuality & Speed

Reviewed Oct. 17, 2023

Flight from Chicago to Dublin - perfectly fine. Coming back, at 12 am, flight at 10 am is canceled for some technical reason. I had to get back to work the next day and couldn't accept their next day flight so at 3 am in the morning I had to book another flight to get home for myself and Aunt. Paid $1663 to get home 5 hours later than expected due to this cancellation. I follow up with Aer Lingus for reimbursement of part of the round trip flight and they tell me because I booked with Expedia, that they can't talk to me because it was booked through a 3rd party.

Call Expedia - on hold forever there - they tell me that I have to talk to the airline. It's back and forth between the two of them, mind you I am still out $1663 for the new flight and I just want to recoup some of the money for this disaster but no resolution in sight at this time. How does an airline get away with this? Why isn't someone stepping in from consumer affairs and doing something about this? It is robbery in the sneakiest of terms. I will never fly Aer Lingus and I will never use Expedia.

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    Reviewed Oct. 13, 2023

    I booked 3 months in advance, and paid more for windows seats. I was traveling from Chicago to Dublin and back with my family. They changed my seats going over but only pushed me back 3 rows, and took my window seats. Flying back they sent me from row 12 to 36. Said the plane had been switched. Which for a reason makes 100% no sense. So both times I paid for windows and lost them. Second time they pushed me to the back of the plane. The only thing they said was, "You can get a refund for the seat difference. Go to our website and fill out a form. We'll get back to you within a couple weeks."

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    Customer Service

    Reviewed Sept. 11, 2023

    I was travelling from Toronto to Dublin - Dublin to Bristol. I needed to come to a small airport like Bristol as my elderly parents live close and would be able to collect me. My flight from Toronto to Dublin was delayed for 3.5 hrs and my flight Dublin was cancelled to Bristol. I was rebooked from Bristol to Birmingham- not helpful. My luggage was lost for 3 days. I have asked about compensation and have heard nothing. Really hoping this is not so for return flight to Toronto.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Aug. 25, 2023

    Aer Lingus was almost 2 hours late into Heathrow which caused all 5 of my family members to miss our United Airlines connecting flight home. Our flight was 100 feet off the ground from landing at Heathrow and then suddenly took off and we circled for over an hour. We were already 30 minutes late taking off. The crew did nothing to help those with connecting flights get off the plane first. Aer Lingus customer service at the airport was going to rebook us and pay for the new flights but couldn't find any flights for 2 days. The service rep at the airport recommended we book our own flights if we could find any and send in for compensation so that's what we did. She implied we should get some kind of compensation for the flight, hotels and other expenses. We had to stay the night in Heathrow and booked our own flights out the next day.

    When we submitted everything for compensation they denied everything. I tried 3 times to get them to cover at least a portion of our expenses but they did nothing. Also, you cannot talk to customer service, everything is thru email. I have had several flight disruptions over the years and have never had an airline not compensate us for something. This was the worse flight disruption I've ever experienced and cost us over $10,000 to get back home. Aer Lingus kept throwing some flight regulations at us on while they don't have to.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed July 28, 2023

    The first problem was the fact that we could not select free seats on our return leg of our trip from Manchester to Washington DC. We had to wait until we checked in and were assigned random seats even though we were traveling with our kids. In addition, We almost missed our flight from Manchester to Washington DC (via Dublin) on July 25, 2023 because we had to wait 2+ hours in line just to check in. We were not able to check in online the day before because both their app and website were down. There was just 1 person at the Aer Lingus desk checking a long line of people in. We barely made our flight to Dublin. I will not recommend this airline.

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    Punctuality & SpeedStaff

    Reviewed July 10, 2023

    We arrived over 2 hours before our flight was to depart from Dublin to Philadelphia and checked with ticket assistance when we saw a line in ticketing that was very long. The ticketing assistant told us to get in line. No mention of 75 minute flight closing time or that we should go to a "special flight closing counter" if the 75 minutes was close to expiring before we got to ticketing counter. We get to ticketing counter and they tell us flight closed, too late. Then when we go back to ticketing assistance counter, they blame us for "not listening to the announcement" that the Philadelphia flight was closing.

    We never heard such an announcement and asked the ticketing assistant why they did not tell us about all of this when we initially approached them and questioned them. They continued to blame us. Very poorly managed airline based on my experience, and the attitude of the employees who dealt with us was not a reflection of poor management. Do not fly Aer Lingus if you have a choice.

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    Customer ServiceStaff

    Reviewed July 5, 2023

    My prescription eyeglasses (bifocals and farsighted) were thrown away by the stewardess on my flight from Orlando to Amsterdam with a overlay in Dublin for 5 hours. I didn’t sleep enough for 2 days because of the death of my baby sister. I flew for her funeral. While eating my lunch my eyeglasses most likely fell on the tray because I fell asleep. I had my hands on the tray and had no clue that I fell asleep. I was not finished with my food. Nobody woke me up. Nobody asked if I was finished eating or if I needed anything. My tray was cleaned up and it was not even time to make any landing either. I am close to 60, tired, and grieving the loss of my closed one. I kept looking on the floor, all around for my eyeglasses. The cabin manager helped look for it too. I offered to go find it in the trash but the crew manager mentioned about safety, hygienic reason that nobody was allowed to do that.

    I was offered a free WiFi code to file a complaint with the Aviation’s department but with no luck. They referred me to contact Aer Lingus which I did since May 23rd. Meanwhile while waiting in Dublin for 5 hours I was told that they will clean up the aircraft and as soon they’ll find it they will contact me or it would be by the next counter where I was supposed to check in for my connecting flight. Nothing happened. I was never contacted or no apologies were extended to see how I survived without my eyeglasses. They knew I couldn’t read nearby it see far without it.

    They never found my eyeglasses because it was thrown away. Simple as it is. Why would the cabin manager give me her name, etc.? Since May 23rd I’ve been shuffled with WhatsApp messages after my email about delayed response and that the specialist team will contact me. Every chat is the same thing and every chat I have to give them again my name, email, phone, case nr. But no results, no help at all. Even my luggage was busted by all 4 wheels. I will never fly with them. I’m still waiting for my reimbursement and they keep escalating this process like we customers have no value. Today is July 5th. Aer Lingus, take responsibility of your staff of that flight. Lying about something that you’re crew did is not ethical. God knows and sees it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2023

    The agents at the gate are incredibly hardworking. Aer Lingus has crooked overbooking policies. We booked our flight 7 months out and checked in 4 hours early. We were involuntarily denied boarding, causing us to lose 2 days of our vacation. They violated federal policy twice by not including a verbal or written reason as to why we were selected for IDB, and by not asking for volunteers to take a later flight in exchange for compensation. They have a 10 percent overbooking policy, one of the worst of any airline company!

    We were thankfully refunded the maximum amount for our flights ($1350 each). However, one of the checks bounced, causing us to incur an additional fee from the bank. Customer service hung up on us after an entire hour on hold and then did not call back. We were last told to open a ticket for the bounced check. If not refunded in a timely manner we will be filing a civil lawsuit with the better business bureau. We will not be flying with Aer Lingus again and I strongly encourage anyone who is flying with them to get an understanding of FAA regulations.

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    Reviewed June 2, 2023

    Flew twice this month with them and never will again. Old dingy planes, charge for everything, even water, and they treat customers terribly. Our flight was so delayed we missed our connection, but they told us nothing during the delays, left us sitting for hours on the plane when it arrived, then did everything they could to avoid helping us after missing our connection. They then let us stand in line for two hours thinking we’d be booked into a hotel only to be given a blurry page outlining your rights and being told to figure things out ourselves. They don’t even tell you how to reclaim costs and do their best not to compensate you. Awful airline!

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    Aer Lingus Company Information

    Company Name:
    Aer Lingus