Aer Lingus Reviews

At least three times I sent them information and copies of our confirmation and they kept saying we were not passengers. I guess the $180 or so they cheated me out of won't make or break me but it's the principle of the thing. I usually don't say I'll never do something but I will never fly Aer Lingus again. Awful and terrible customer service. If they are the only option I won't go. Recommend everyone avoid!!!

Lastly, want to disembark quickly because you are right there when they open the doors? Nope, don't sit there. The rude flight attendant will, without even the curiosity of an explanation, just block you until all of business class empties out. Just stands in front of you and if you ask if they can move, they get snippy and say "no." I know it is a budget airline, but they could do very better and I strongly recommend trying another airline. Really.

We were also told to get our own accommodations & it would be reimbursed. Because ~250K people were in town going to the Garth Brooks Concerts (yea GB?), all the previous cancellations & the lateness of the cancellation, there were very limited rooms available (the one we got was cancelled minutes before we booked it according to the hotel). We booked what we could. because of Aer Lingus’s System Issues, we spent over $4,000+ in excess of what we would have paid if Aer Lingus not had “System” Issues. We have gone back & forth with them. They reimbursed the Price of the Cancelled ticket (not the new one which was twice the price), then a nominal number of $969 to cover our expenses (not close), based on what I am told is some mathematical calculation from the Irish Government (GREAT!).

We had paid for an upgrade to Business Class as a gift to ourselves, they have not reimbursed it or even addressed it. HOW can you reimburse for a cancelled flight but NOT the upgrade on that flight, that YOU DIDN'T USE!! I will say this- NEVER FLY AER LINGUS! EVER! Go to Scotland instead! I have had 5 different interactions with them which, of course, you cannot actually talk to anyone, and they say, case closed. If anyone, knows anyone who can help or give direction please let me know! THANKS Peter

The Aer Lingus website for us to report our need for immediate attention did not help as their requested 10-character routing number to locate our luggage did not exist on our Aer Lingus bag tags. Flight attendants in all 4 flights we had on Aer Lingus were not friendly or helpful (even though the Irish in general are reputed to be very friendly). In fact, they were the worst flight attendants I've encountered, particularly on the March 1st, 2023 4:20 PM flight from Dublin to NY. As of this writing, we still have not received our luggage which is very problematic. I would not recommend this airline to anyone. Although this is a minor issue, Aer Lingus even after with the 1.5 hour delay in the Paris-Dublin flight did not offer a free drink on that flight once airborne. This

The 2nd rejection included reference to the EU law enforcement body. Explicitly no reason given for the refusal. The third rejection gave as reason "extra-ordinary circumstances/foreign object damage". Sounds like another excuse, especially when reading that this is how airlines try to avoid the compensation payment and hope that their customer walks away. My son has submitted this case to an organization that follows up and collects the money. I presume they have access to the real cause and don't put up with this excuse crap. How does this fit with their lip service "We are very conscious of the importance of providing customers a reliable service"?

Original Review: Online check-in offered only payable seats, with no hint that a non-payable seat is available at check-in at the airport at time of flight. My inexperienced son thought he had to reserve a seat online, and paid the $50 (out of his $1000 monthly income). An experienced person who questions this would have forgone the online check-in, knowing that he had already paid for a ticket, and standing rooms don't yet exist in a plane. At flight time at the airport, we asked at for reimbursement of the $50 in exchange for any seat of Aer Lingus' choice. Rejected.

Flight was cancelled due to technical problem of the plane (happens). Staff was not sized to cope with the workload for re-booking, hotel, and other information for all the flight's passengers. Over one hour in the queue. Fortunately, a motivated and professional employee of Aer Lingus helped book a new flight (for next day), during exchange via Whatsapp.

The next day, at baggage drop, the lady at the counter tried to force my son to check-in one of his two hand-carried bags, at additional costs (despite him being officially granted two bags). Her statement: "not valid today", but not giving evidence. The solution: went to another counter, with a man having no issues with two hand-carried bags.

After the whole, I submitted a cost reimbursement for my son's taxi back home and bus to airport next day. And request for the justified $600 compensation for the flight being cancelled. The first reply from customer service: not eligible because flight was DELAYED, and delay not long enough for compensation. Of course, the flight was CANCELLED, and he had to wait 24h for the next plane. Compensation applies according to European Law.

I replied to this initial rejection. Now waiting. Altogether, way too much hassle. Service essentially unprofessional, and depends apparently on the mood of individuals at Aer Lingus. The only positive experience was the person on the other end of the Whatsapp-based exchange who was very efficient in finding a new flight for my son.

They finally sent a check for SOME of our incidental charges, but then came the kicker. They agreed they owed us for the lost luggage and said they would send approx. $1250 (this plus the incidentals payment totaled what they said was their obligation per the Montreal Convention). What they did not recognized was that the Convention set that amount PER PERSON. When I complained, Aer Lingus said since we only had one claim report. It was only considered as a one person event. They knew all along it was two people and they started the entire process by combining our two initial reports into one reference number event.

Six different employees responded to me from the beginning — I have their names — and all of them knew they were dealing with two people, but none of them informed us of the potential problem. They were all complicit in trying to defraud us but I will not give up. Even if they paid us what they really owed (per the Convention) we would still be out about $3000. Two full suitcases and my recently purchased full set of golf clubs. Aer Lingus is deliberately slow. They try to wear you out by continually pushing things down the road — asking for just a piece of what they wanted at a time. Don't be fooled. This airline does not care about their customers. They do not deserve your business.

The helpdesk said I was to stop abusing them…. The abuse was me asking why they would put me on a plane knowing there would be no way I could get ANY connecting flight to ANYWHERE in America after 1600. I ended up further away 24 hours later than I had started 24 hours earlier.! I am allegedly booked on a plane that will get me in 24 hours later. We shall see.. AerLingus could not pay me to fly on their planes ever again. Absolutely hands down without any doubt the worst service I’ve ever received my life.