Aer Lingus Reviews

Travelled from JFK to SNN for the Christmas holidays with my partner and 1 year old. One of our bags was missing upon arrival into SNN that we were asked to volunteer to check in containing all our daughter’s supplies and the car seat bag that was checked also went missing. Both, thankfully, were recovered by then end of the day and delivered to us. Then, on the way back to JFK from SNN, two of our bags went missing that we still haven’t received after over 48hrs. The customer service process was an absolute joke and so disorganized. Other family members that we were traveling with also lost luggage that has still not been located. Also, on the flight, an air hostess was sitting in the back of the plane using foul language to recount a story to another steward. Absolutely disgraceful and unprofessional conduct. My family has been flying with Aer Lingus for over 35 years and will NEVER use them again.

Worst. My parents (mother and stepfather) arrived here in Connecticut last December 20, 2025, for the holidays. Aer Lingus lost both of my parents' bags. One was delivered to my home on the 24th of December. Called the baggage department, and they said that they will expedite and prioritize it 'cause that lost bag has my stepfather's heart medication. They told me that it would be on a flight from JFK (different airline) going to Bradley International Airport and gave me the flight number.

We paid for two checked bags and neither were put on the plane in Newark, NJ, on our way to Dublin then Brussels. While one bag arrived the next day, the other bag has been in limbo since departing 7 days ago! We have called every day since our arrival, calling baggage claim and getting a different story with each call, everything from the bag is still at Newark to it’s arrived in Brussels and will be delivered tomorrow (not to mention our time spent at the airport in Brussels filing a claim).

Appalling. Worst experience I’ve had after flying regularly to the USA for 15 years. Paid £930 for a return flight LBA to JFK. Charged £35 at the gate as part of the journey was On a regional plane even though my ticket was international. Flight LBA to DUB went tech. No ground staff for Aer Lingus at the airport. Everything runs through Swiss Port. Who left us on a bus for 25 mins and left a random airport worker to tell us the plane had gone tech. It turns out the plane had actually been used to fly to Belfast. Got back into the terminal and Swiss Port couldn’t do any rebooking so it was done remotely and I had a journey time of 84 hours. Spoke to Aer Lingus 6 times on the phone and was advised they could do nothing as no delay or cancellation was showing for the original flight on their end. Were then told we would be bused to Manchester - Swiss Port kept saying the bus would be 30 mins. 2 hours later a coach came.

Extremely disappointing experience with Aer Lingus. A suitcase delivered perfectly intact at check-in was returned with severe damage, including deep holes and multiple tears that made it completely unusable. All required documentation was provided (photos, baggage tag and proof of value), yet Customer Care repeatedly attempted to close the case without offering any real solution. The handling of the issue was marked by automated replies, lack of responsibility and no willingness to assist, despite Aer Lingus being fully bound by international regulations for damaged baggage.

Can I give less than 1 star? After having a wonderful family trip to Ireland in early September of this year, our return flight from Dublin to JFK was a nightmare. Because of some computer issues, we waited over two hours in line to check our baggage. Finally, after feeling like I was in line for a Disney ride, our bags were checked in (they had to hand write the tags). We ran through the airport to catch our flight which had been held due to the delay at check in. When we arrived at JFK guess what...Our luggage was still in Dublin! We were directed to the Aer Lingus Customer Service counter and completed the online form for our missing luggage. It took 5 days for my sister and nieces' luggage to arrive, but mine took 10 days. To make matters worse, the suitcase was sopping wet and filthy, and the front pocket was open, and the zipper pull was completely gone.

I was given misinformation on my outbound journey via Dublin to Spain about Aer Lingus representation at European Airports. One month after booking a return trip to Spain from USA, Aer Lingus changed the flight schedule for the return leg. It caused me to overnight in Dublin without accommodation available and no AL reps at Dublin Airport in the evening. My original return flight was reinstated before I left Spain, but Aer Lingus would not give me a seat because it was overbooked as were AL's next two flights from Malaga, Spain. I missed my connection to the US and had to pay the partner airline United Airlines an additional $169.99 for the same seat on a next day flight.

We tried to check in before the 48 hr rule, not realizing the rule. The check-in site brought us all to the seat allocation and because I did not buy a seat, it kicked me back to the beginning, saying you cannot book in before 48 hrs. Hard to say it, but you should look at Ryanair's website, simple, efficient and no of 48hr rule!

STINK! The plane stunk so bad I was gagging. When I asked the flight stewardess to please move me to one of the many other empty seats away from the smell, I was treated terribly. The stewardess made all the wrong decisions and put herself ahead of the customer. Aer Lingus should be ashamed.

We missed our connector due to arriving at a different time based on their flight information. What was supposed to be an arrival time of 4:20, the flight did not arrive in Dublin until 5:20. Our connector left at 5:55, leaving us not adequate time to get to our gate. Some people in the very front of the plane were able to just make the connector and told the attendants that others were on their way. They did not care and locked the gate. When we did get to the gate, the plane was still there and we were not allowed to board. I also let the flight attendant on our flight from Boston to Dublin that we were going to miss the connector and asked if they could let us off first.