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This company has offered daily tickets to different destinations all over Europe at affordable prices during, and after, the COVID 19 pandemic restrictions. This would be great if it wasn't for what they were really doing. Their strategy was to cancel those flights right before the 14 days period that the EU 261/2001 law stipulates. In this way you couldn't start any legal action, because they had acted within the legal frame of action. They would, after, offer you 3 options: full refund, Flight reallocation or voucher from company.
I chose to get a full refund and, well, turns out that Aer Lingus Customer Services are one of the worst I have dealt with. I created an application form for the total refund of my flight tickets, which was never replied to. I have tried to call them several times with no answer. I have written several emails with no reply. And after all, they kept sending me emails reallocating my flight (the one that suppose to be cancelled for at least 14 days). Nonsense!
Nowadays I am still trying to get to them, but surprise surprise NO RESPONSE. For what I have read in all this reviews I am not alone in this one. And this seems to be the way they have been operating lately. That only demonstrate that this is a well built web sale strategy to make some money during the COVID pandemic, even when they knew it was impossible to fill and make happen all those flights. Disgusting behavior. Borderline criminal I would dare to say. I certainly will not fly with this airline ever again, I hope you don't too.
In March of 2020 I purchased flight to Ireland through a third party website which was my first mistake. They cancelled my flight due to coronavirus which I totally understand and issued me a credit for future flight to use by December 2021 with travel use by March of ‘22. I get it. However there is no change in the virus and who knows how safe travel work be. In March of last year I could have gone. This year has offered more challenges due to covid and work and I am unable to go on this trip. All of this has been explained to them however even though they have had my money for over a year they refuse to refund. Policy they say. How could you possibly have a policy for a pandemic!!! I didn’t cause this, I didn’t want this but somehow I am being penalized for not being able to travel by a refusal of a refund. What is the matter with this company. I don’t recommend ever using this company. Absolutely ridiculous and quite stupid.
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They will not refund tickets, for any reason, even due to the Pandemic or flight reschedules on their end. Fraudulent and unethical business practice. They stole $609.21 from me. DO NOT FLY WITH THEM!
We found it to be a friendly airline with exceptional service and rates. On my return trip I had an infection in my back. They put me in a wheelchair and put me on the plane. They offered me warm blankets for my back. Upon arriving at SFO, they had wheelchair waiting and took me and our luggage to the Uber driver. I couldn't ask for more!
The lady on the phone was very disrespectful, unhelpful, and she has hung up on me. She shouted on top of her voice and didn't help me at all. Very very dissatisfied with the flight. Won't be ever booking it.
If you can avoid using Aer Lingus at all possible, please do so! I understand that they are struggling to accommodate everyone after COVID-19, but it is no longer the beginning phase of this pandemic. I have been given the runaround so many times between this company and Travelocity, both of which blame each other for miscommunications (CONSTANT LIES). I was told that because Aer Lingus did not my original flight, even though there was an international travel ban, I was not eligible for a refund. Instead they gave me travel credits. Okay fine, right? Not really.
I had to rebook my flight for next year by August 1st of this year or I wouldn't get anything returned. I rebooked yesterday and my new flight costs less than my original flights. Can I have that remaining extra refunded? No they say. Can I apply those credits to anything else (meals, baggage, excursions)? NO they say. So I'm essentially just losing $150 dollars...Aer Lingus and Travelocity are scam artists. Never again will I book through either of them.
I had a long planned flight to Italy in Mar 2020. Despite US travel guidance, Aer Lingus did not allow changes before I left, and once I was in Italy, and things were shut down in Italy, they refused rerouting, and instead offered only the ability to apply partial fare to a new ticket purchase. There were only a few days after the Mar 10 shutdown of flights (to Italy) where a reroute would have been feasible, and I wasted so much time getting the runaround from Aer Lingus (over about 7x calls) that I blew the window of opportunity to leave.
At one point they even wanted me to cross the border into Switzerland or Spain, but providing my own transportation, despite other carriers still flying from Rome to Dublin at the time. So now it's mid May, and I'm still in Italy. This is the Aer Lingus experience. Aer Lingus eventually offered a refund, but in terms of contract and EU rights, expect them to lie across the board. Also note that the Aer Lingus website didn't even mention COVID until about Mar 25 2020.
If you can avoid booking through Aer Lingus, do so. Customer service is horrible. I liked the ability to put a deposit down on a flight. So we were slated to fly from San Francisco to Dublin on June 2nd, 2020. We were looking forward to the trip, then the COVID pandemic hit. At this point, we realized that our trip wasn't going to happen. I went to cancel the trip and realized that I DID miss the deadline by a couple of days for the deposit in early April, 2020. So there was no longer any reservation or confirmation number for my flight.
I realized that Aer Lingus's policy for deposits and cancelations was well specified. But I had hoped that due to the fact that travel worldwide had been impacted by the Pandemic they would be more understanding. So I sent in a request to see what they could do. Their responses were very cryptic and had very scant information. But I was told that it could take a few months.Well it only took 1 month. But it was basically an email saying, "Well we told you about our deposit policy, so we're not giving you back anything.". That's it. No refund, no partial refund, no credit...just "EFF YOU, COVID BE DAMNED". Even if we had decided to take the flight...most of the UK (dunno about IE) has a 14 day quarantine. Just ridiculous, we wouldn't be able to have a decent trip. Not doing the Aer Lingus thing again. I understand there's a policy. But I figure that the level of service shines through in the communications and how they handle things during a crisis.
They're dead to me.
Terrible customer service. Despite corona virus shutting down our country/borders and cancelling all events Aer Lingus would not refund our booking. Shocking and appalling. Shame on this airline for not helping people during a global crisis and national emergency. Will Never fly Aer Lingus ever again.
I have learned a lot about how Aer Lingus operates in the last week or so. They are generally a scam. Let me explain why I say this first.... Take a look at their voucher operation, they take money and make it nearly impossible for patrols to use the vouchers (there are published articles on their shenanigans with this topic). Now take a look at their recent "offer to book with peace of mind" to waive flight change fees if booked AFTER 3/6/2020. I'm sorry, what? So people who now know about the pandemic get to change their flights but those who booked early are punished. This is nothing more than a marketing ploy for more business, it was not done to help their current customers and to me is a slap in the face.
Now let me discuss my personal experience. Their business ethics have definitely crossed over the line into criminal behavior at this point with the global pandemic being declared. Absolutely refusing to change flights or issue refunds in the wake of borders closing, all schools in Ireland shutting down, preventing indoor gatherings greater than 100 people, and many business locking up IS criminal. The government of Ireland is forbidding groups greater than 100 to gather in indoor locations, yet this Airline refuses to abide by this packing hundreds of people into an aircraft.
Earlier today I called Aer Lingus to try to work something out. Even a small partial refund or at the very least refunding my seat selection and extra baggage fees would have been enough of a gesture to keep me cool. Instead I was told "absolutely not" and when I requested to speak with a supervisor I was told "no", in an extremely rude tone might I add. The woman began to speak over me preventing me from getting a word in, then abruptly hung up. Mind you, I know customer service so I did not swear, yell, or take a rude tone. I waited on hold for 3 hours to get to this point. My blood was ----boiling----.
Message to Aer Lingus: You are representing the Irish people and you are making them look bad. I know from personal experience this is NOT the case. Ireland is one of the most welcoming countries I have ever been to. Your customer base will surely shrink after this incident where you've shown your true colors. People WILL remember this, they will remember that you gave them two choices... 1) To fly and risk illness or quarantine to a country that is basically shut down, or 2) stay home and forfeit your entire fare, which in my case is $1,923.
It is all about the bottom line I suppose, but you have taken a very short sighted approach here. Refusing to bend in even the slightest way while the world is going through something never seen before will absolutely cost more in the long run than it would have to do the right thing from the beginning. It could very well lead to the end of your organization. You have made life-long enemies from a great number of people. I hope it was worth it.
Aer Lingus Company Information
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- Aer Lingus
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