Aer Lingus Reviews

We had a flight for 5:30, it got cancelled and cancelled until all the other Aer Lingus flights hade font I Dublin without a issue but then they cancelled the flight without any refunds and no hotel vouchers at 12pm! Don’t fly them if you can avoid it.

Aer Lingus advertises on their website one price for seat selection and then gives a total cost askes for a credit card, then will not process due to the fact they want to charge twice as much for those seats advertised for less. I understand fees but not doubling the advertised price to take advantage of passengers.

On January 5th, our flight was delayed from Paris to Dublin due to the weather. The pilot informed us that it was the same issue (weather dilemma) in Dublin, so no biggie if we're late. We were just stopping in Dublin to change our flight to Newark. After two hours, we finally left Paris. When we got to Dublin, surprisingly, our flight was gone; it left on time. You'll think as the same airline, they communicated and will wait for us, no, they didn't. We went to the gate, trying to explain the situation, the lady there was rude and brushed us away. Then came to assist a new lady who came later.

I took an Aer Lingus flight on January 16, 2026, from Dublin to Los Angeles, and unfortunately this was my family’s first—and last—time flying with this airline. Infant seating issue at check-in: During check-in, we were informed that our 8-month-old baby was required to have her own seat. This was surprising and frustrating, as we have flown extensively throughout Europe with her as a lap infant, fully within the under-2 rule. As a result, we had to return to the ticket counter and purchase a last-minute seat for her, adding unnecessary stress and cost. Business class is not infant-friendly: We later learned that Aer Lingus does not offer baby bassinets in business class. This made purchasing a business-class seat for our baby essentially useless and something we wish had been clearly communicated beforehand.

Travelled from JFK to SNN for the Christmas holidays with my partner and 1 year old. One of our bags was missing upon arrival into SNN that we were asked to volunteer to check in containing all our daughter’s supplies and the car seat bag that was checked also went missing. Both, thankfully, were recovered by then end of the day and delivered to us. Then, on the way back to JFK from SNN, two of our bags went missing that we still haven’t received after over 48hrs. The customer service process was an absolute joke and so disorganized. Other family members that we were traveling with also lost luggage that has still not been located. Also, on the flight, an air hostess was sitting in the back of the plane using foul language to recount a story to another steward. Absolutely disgraceful and unprofessional conduct. My family has been flying with Aer Lingus for over 35 years and will NEVER use them again.

Worst. My parents (mother and stepfather) arrived here in Connecticut last December 20, 2025, for the holidays. Aer Lingus lost both of my parents' bags. One was delivered to my home on the 24th of December. Called the baggage department, and they said that they will expedite and prioritize it 'cause that lost bag has my stepfather's heart medication. They told me that it would be on a flight from JFK (different airline) going to Bradley International Airport and gave me the flight number.

We paid for two checked bags and neither were put on the plane in Newark, NJ, on our way to Dublin then Brussels. While one bag arrived the next day, the other bag has been in limbo since departing 7 days ago! We have called every day since our arrival, calling baggage claim and getting a different story with each call, everything from the bag is still at Newark to it’s arrived in Brussels and will be delivered tomorrow (not to mention our time spent at the airport in Brussels filing a claim).

Appalling. Worst experience I’ve had after flying regularly to the USA for 15 years. Paid £930 for a return flight LBA to JFK. Charged £35 at the gate as part of the journey was On a regional plane even though my ticket was international. Flight LBA to DUB went tech. No ground staff for Aer Lingus at the airport. Everything runs through Swiss Port. Who left us on a bus for 25 mins and left a random airport worker to tell us the plane had gone tech. It turns out the plane had actually been used to fly to Belfast. Got back into the terminal and Swiss Port couldn’t do any rebooking so it was done remotely and I had a journey time of 84 hours. Spoke to Aer Lingus 6 times on the phone and was advised they could do nothing as no delay or cancellation was showing for the original flight on their end. Were then told we would be bused to Manchester - Swiss Port kept saying the bus would be 30 mins. 2 hours later a coach came.

Extremely disappointing experience with Aer Lingus. A suitcase delivered perfectly intact at check-in was returned with severe damage, including deep holes and multiple tears that made it completely unusable. All required documentation was provided (photos, baggage tag and proof of value), yet Customer Care repeatedly attempted to close the case without offering any real solution. The handling of the issue was marked by automated replies, lack of responsibility and no willingness to assist, despite Aer Lingus being fully bound by international regulations for damaged baggage.

Can I give less than 1 star? After having a wonderful family trip to Ireland in early September of this year, our return flight from Dublin to JFK was a nightmare. Because of some computer issues, we waited over two hours in line to check our baggage. Finally, after feeling like I was in line for a Disney ride, our bags were checked in (they had to hand write the tags). We ran through the airport to catch our flight which had been held due to the delay at check in. When we arrived at JFK guess what...Our luggage was still in Dublin! We were directed to the Aer Lingus Customer Service counter and completed the online form for our missing luggage. It took 5 days for my sister and nieces' luggage to arrive, but mine took 10 days. To make matters worse, the suitcase was sopping wet and filthy, and the front pocket was open, and the zipper pull was completely gone.