Aer Lingus Reviews

I booked my flight to travel home and had to make a change. The site states no fee to change. I had purchased a seat upgrade but it didn’t include not note that in the new flight. Called to resolve the issue and was told seat not available. I look in the app while on the call and seat shows it is available for purchase. They would not assign me the seat I had already paid for and insisted it was not available. This is my 3rd time traveling home in just over a year and had a bad experience with a cancelled connecting Aer Lingus fly that they would not credit for on my last trip. Disappointed in aer lingus. Your customer service and business practices force me to no longer do business with you.

I will never fly Aer Lingus again, or recommend it to anyone I know. I traveled to Italy in September of 2024 for a fun trip with my friend. On my 4th day there I had to fly home emergently due to health issues. My family back in the US contacted Aer Lingus for me as I was in the hospital to discuss changing flights and/or a refund. Ultimately, Aer Lingus did not have any seats available on a sooner flight. I was supposed to fly out Saturday and instead, needed to leave by Thursday morning. Their next available flight wasn't until Friday evening. Because of this, I bought a new plane ticket home through Delta, and was TOLD I'd receive a full tax refund (~$288) within 10-14 days for my canceled flight. This was a third of the cost of my original flight, so I was happy.

Aer Lingus has zero customer service. I have spent two full days trying to connect with a live agent on Facebook messenger. That is the only way Aer Lingus will supposedly talk to you about a claim. We are another customer who was told our flight was cancelled. I have the email, but Aer Lingus denies it and won't even allow me to send them the email to prove they sent it to me. We are out just under $5000 dollars because we booked flights with another airline after receiving the email from Aer Lingus. We seem to have no recourse. What a scam airline. Seems they have done this to multiple people with no recourse. Not sure how a business can get away with this practice.

It is nearly impossible to get on the phone to resolve my problem. Have called everyday for 4 straight days, waited at least a minimum 1 hour. I have never gotten thru to anyone. And worst now I can't get their on-hold music out of my head..

A friend and I booked an Aer Lingus flight to Scotland for June 2025. Today I get an email saying the flight is canceled and I can get a Full Cash Refund. I apply immediately for the cash refund so I can book flights on another airline as Aer Lingus doesn’t have any other flights. I get a response back an hour later that says that I do NOT quality for a refund. I call customer service and they tell me the same thing- I do not qualify for a refund. I read her the email that was sent to me that says I do qualify for a refund. She tells me to attach a copy of the email to the denial but it’s a Do Not reply email. My ticket cost over $1700.00 and I need that money back before I can book another flight with another airline! What a JOKE of an airline!!!!

I no longer feel safe flying with Aer Lingus due to their lack of care and professionalism. My recent business class flight from LA to Dublin with my two small children was the worst travel experience I’ve had in over a decade of flying with them. Not only did they fail to assist me as a solo parent, but they also mishandled my stroller, ignored requests, and didn’t provide basic redeye flight essentials. Safety and trust come from the service an airline provides, and Aer Lingus has failed on all fronts. I urge families and those seeking a premium experience to avoid this airline.

If losing luggage were an Olympic sport, Aer Lingus would take home the gold. My bag disappeared into the abyss of their care, and weeks later, I’m left with nothing but their hollow promises echoing in my ears. Their customer service team could write a bestselling book titled “How to Say the Right Things Without Actually Doing Anything.” Every call begins with empathy, sprinkled with reassuring phrases like, “We’ll escalate this immediately.” Spoiler alert: immediately is Aer Lingus code for “never.”

Our check in with Aer Lingus has to be the worst I’ve experienced with traveling. One ticket agent available to process so many customers. It took about two hours to finally get checked in at Edinburgh airport to fly to Dublin. Security was terrible as well. Finally, arrived to our destination. Our luggage did not make it on the plane from Edinburgh to Dublin. Customer service said there wasn’t enough room on the plane for it. Yet it wasn’t a full flight. We called again to get an update. Aer Lingus customer service didn’t seem to care one ounce about our missing luggage. Worst airlines I’ve ever flown. Do better.

I flew from Boston USA to Dublin to Madrid. My one piece of luggage was left in Dublin. It was flown to Madrid, but I never received my things. It took 2 hours to report my lost bag in Madrid. I flew from Boston to Dublin to Madrid. My one bag was lost, and I spent my whole vacation in Madrid waiting for it to be delivered "the next day". It never arrived. The new clothes I had to buy were carried around by me in a plastic bag like a homeless person. My bag finally made it to my permanent address when I returned home. I am waiting 4 months for reimbursement for my purchases. I sent receipts 3 times. Nothing. They didn't even give me a toothbrush when I reported lost luggage!! Do NOT fly Aer Lingus.

Found out our flight was cancelled when already en route to the airport. They would not refund taxi receipts because they were hand written. Took 3 taxis- back to hotel to try for a room and back to airport the next day. Took 3 flights home instead of 2 causing an additional charge to pack our duty free purchases in Rome. Still no refund after over 1 month.