Aer Lingus Reviews

However, there was then another delay, resulting in a 3+ hour delay. We were patiently waiting at our gate when our names were called over the loudspeaker to report to a different gate immediately. We left the current gate right away and got to the new one as quickly as we could (there were other folks that were called to go there as well – some of which ran there). When we arrived, we were ALL told that it was too late and the bus left for the flight already.

After speaking with the desk agent, they were calling to add us to a different flight to Glasgow, not our original flight, but since the bus left it was too late to be added on to that flight. So, we then had to go back to our original gate to wait for our original flight. It was then time to load our bus for our flight. When we arrive to the plane on the tarmac I saw our luggage out on the tarmac to be loaded onto the plane and pointed it out to my mom saying ‘Yay, our bags made it!’. After boarding the flight, my mom could see from her window that our luggage wasn’t being loaded onto the plane and then the baggage carrier loaded our bags back onto his car to drive away.

My mom brought this to my attention and the flight attendant's attention. Others on the plane then noticed the same thing was happening to their bags. We asked the flight attendant to do something about this but neither did and the male flight attendant was rather rude in his response to us. We continued to ask if there was something they could do before he drove off with our bags – they had clear identifiers on them so we were 100% sure they were ours. The male flight attendant was then visibly mad and spoke to us in a very aggressive manner that there was nothing he could do. He then did open the front door and asked the man on the ground loading the bags if all bags for passengers were on loaded on the plane, he said yes. Obviously, the baggage carrier on the ground wouldn’t think he missed bags to load. This was all either flight attendant did to help prevent our bags from not making it to our final destination.

We then arrived in Glasgow, without our luggage. We were 2 of 8 passengers whose luggage were not loaded onto that flight. We then filed the claim at the desk. I explained to the representative that my mom and I were on a guided tour trip and we would be moving from one hotel to the next each day – we would not be at the same hotel for the first 3 or 4 days of our trip. I called to speak to a representative later that day to see if our bags made it on one of the multiple other flights out of Dublin to Glasgow that day.

The person I spoke with could not answer this. I asked for a supervisor and was told they needed to call me back. Conversations like this went over for an additional 2 days. I had explained to just about every single person I spoke with the severity of our situation and urgency in which we needed to get our luggage. I got the run around from every customer service representative and supervisor from the lost baggage team. I could never get a clear answer on what was happening, where my bags were or when they would arrive. No one truly seemed to care, at all. It was an awful experience and feeling. My mother and I were in a foreign country, with no vehicle of our own, trying to have an enjoyable time on our trip and could not because we didn’t have our belongings and couldn’t be provided with updates on what was happening.

I finally saw by checking the online form that our bags were picked up (no email to notify me there was an update on our luggage or call). They were picked up by Aviation Operations on 5/27. They were not delivered that day. I called Aer Lingus’s baggage customer service again and could not get an answer as to why they were not delivered or when they would be. So I reached out to Aviation Operations myself on 5/28 to check into things. They initially informed me that they would be delivered the next day, 5/29, which would then put us at a different location, again.

After back and forth email communication with them, they were able to tell me that having my request upgraded to ‘express’ could get them there the same day, on 5/28. I was appalled to hear that after everything I had communication to the customer service front line and supervisors that NO ONE had marked this as express already. I then had to call AGAIN to request for my claim to be upgraded to express. Which again, I could not get clear answers without having to pull teeth to ensure that it would be upgraded. I then heard back from Aviation Operations (not Aer Lingus’s baggage customer service) that my luggage would be delivered that evening around 9 pm. Our bags did then arrive as promised that night.

Now that we are home, I finally was able to file a claim for this and request reimbursement. I submitting this on 6/14, I heard back on 6/19 that our baggage file reference number was needed (if this is a required item to process claims, the form should have a required section on it to fill out at the start). I finally heard a final decision on my claim today (6/25) and am ONLY being reimbursed for the clothes I had to purchase and not the expense for international phone calls on my phone bill, taxis to purchase said clothes and no compensation for the great disruption and stressed this caused for my mother and I. It is all extremely disappointing, I can't say I will ever fly this airline again.

Call Expedia - on hold forever there - they tell me that I have to talk to the airline. It's back and forth between the two of them, mind you I am still out $1663 for the new flight and I just want to recoup some of the money for this disaster but no resolution in sight at this time. How does an airline get away with this? Why isn't someone stepping in from consumer affairs and doing something about this? It is robbery in the sneakiest of terms. I will never fly Aer Lingus and I will never use Expedia.

When we submitted everything for compensation they denied everything. I tried 3 times to get them to cover at least a portion of our expenses but they did nothing. Also, you cannot talk to customer service, everything is thru email. I have had several flight disruptions over the years and have never had an airline not compensate us for something. This was the worse flight disruption I've ever experienced and cost us over $10,000 to get back home. Aer Lingus kept throwing some flight regulations at us on while they don't have to.

We never heard such an announcement and asked the ticketing assistant why they did not tell us about all of this when we initially approached them and questioned them. They continued to blame us. Very poorly managed airline based on my experience, and the attitude of the employees who dealt with us was not a reflection of poor management. Do not fly Aer Lingus if you have a choice.

I was offered a free WiFi code to file a complaint with the Aviation’s department but with no luck. They referred me to contact Aer Lingus which I did since May 23rd. Meanwhile while waiting in Dublin for 5 hours I was told that they will clean up the aircraft and as soon they’ll find it they will contact me or it would be by the next counter where I was supposed to check in for my connecting flight. Nothing happened. I was never contacted or no apologies were extended to see how I survived without my eyeglasses. They knew I couldn’t read nearby it see far without it.

They never found my eyeglasses because it was thrown away. Simple as it is. Why would the cabin manager give me her name, etc.? Since May 23rd I’ve been shuffled with WhatsApp messages after my email about delayed response and that the specialist team will contact me. Every chat is the same thing and every chat I have to give them again my name, email, phone, case nr. But no results, no help at all. Even my luggage was busted by all 4 wheels. I will never fly with them. I’m still waiting for my reimbursement and they keep escalating this process like we customers have no value. Today is July 5th. Aer Lingus, take responsibility of your staff of that flight. Lying about something that you’re crew did is not ethical. God knows and sees it.

We were thankfully refunded the maximum amount for our flights ($1350 each). However, one of the checks bounced, causing us to incur an additional fee from the bank. Customer service hung up on us after an entire hour on hold and then did not call back. We were last told to open a ticket for the bounced check. If not refunded in a timely manner we will be filing a civil lawsuit with the better business bureau. We will not be flying with Aer Lingus again and I strongly encourage anyone who is flying with them to get an understanding of FAA regulations.

At least three times I sent them information and copies of our confirmation and they kept saying we were not passengers. I guess the $180 or so they cheated me out of won't make or break me but it's the principle of the thing. I usually don't say I'll never do something but I will never fly Aer Lingus again. Awful and terrible customer service. If they are the only option I won't go. Recommend everyone avoid!!!

Lastly, want to disembark quickly because you are right there when they open the doors? Nope, don't sit there. The rude flight attendant will, without even the curiosity of an explanation, just block you until all of business class empties out. Just stands in front of you and if you ask if they can move, they get snippy and say "no." I know it is a budget airline, but they could do very better and I strongly recommend trying another airline. Really.

We were also told to get our own accommodations & it would be reimbursed. Because ~250K people were in town going to the Garth Brooks Concerts (yea GB?), all the previous cancellations & the lateness of the cancellation, there were very limited rooms available (the one we got was cancelled minutes before we booked it according to the hotel). We booked what we could. because of Aer Lingus’s System Issues, we spent over $4,000+ in excess of what we would have paid if Aer Lingus not had “System” Issues. We have gone back & forth with them. They reimbursed the Price of the Cancelled ticket (not the new one which was twice the price), then a nominal number of $969 to cover our expenses (not close), based on what I am told is some mathematical calculation from the Irish Government (GREAT!).

We had paid for an upgrade to Business Class as a gift to ourselves, they have not reimbursed it or even addressed it. HOW can you reimburse for a cancelled flight but NOT the upgrade on that flight, that YOU DIDN'T USE!! I will say this- NEVER FLY AER LINGUS! EVER! Go to Scotland instead! I have had 5 different interactions with them which, of course, you cannot actually talk to anyone, and they say, case closed. If anyone, knows anyone who can help or give direction please let me know! THANKS Peter

The Aer Lingus website for us to report our need for immediate attention did not help as their requested 10-character routing number to locate our luggage did not exist on our Aer Lingus bag tags. Flight attendants in all 4 flights we had on Aer Lingus were not friendly or helpful (even though the Irish in general are reputed to be very friendly). In fact, they were the worst flight attendants I've encountered, particularly on the March 1st, 2023 4:20 PM flight from Dublin to NY. As of this writing, we still have not received our luggage which is very problematic. I would not recommend this airline to anyone. Although this is a minor issue, Aer Lingus even after with the 1.5 hour delay in the Paris-Dublin flight did not offer a free drink on that flight once airborne. This

The 2nd rejection included reference to the EU law enforcement body. Explicitly no reason given for the refusal. The third rejection gave as reason "extra-ordinary circumstances/foreign object damage". Sounds like another excuse, especially when reading that this is how airlines try to avoid the compensation payment and hope that their customer walks away. My son has submitted this case to an organization that follows up and collects the money. I presume they have access to the real cause and don't put up with this excuse crap. How does this fit with their lip service "We are very conscious of the importance of providing customers a reliable service"?

Original Review: Online check-in offered only payable seats, with no hint that a non-payable seat is available at check-in at the airport at time of flight. My inexperienced son thought he had to reserve a seat online, and paid the $50 (out of his $1000 monthly income). An experienced person who questions this would have forgone the online check-in, knowing that he had already paid for a ticket, and standing rooms don't yet exist in a plane. At flight time at the airport, we asked at for reimbursement of the $50 in exchange for any seat of Aer Lingus' choice. Rejected.

Flight was cancelled due to technical problem of the plane (happens). Staff was not sized to cope with the workload for re-booking, hotel, and other information for all the flight's passengers. Over one hour in the queue. Fortunately, a motivated and professional employee of Aer Lingus helped book a new flight (for next day), during exchange via Whatsapp.

The next day, at baggage drop, the lady at the counter tried to force my son to check-in one of his two hand-carried bags, at additional costs (despite him being officially granted two bags). Her statement: "not valid today", but not giving evidence. The solution: went to another counter, with a man having no issues with two hand-carried bags.

After the whole, I submitted a cost reimbursement for my son's taxi back home and bus to airport next day. And request for the justified $600 compensation for the flight being cancelled. The first reply from customer service: not eligible because flight was DELAYED, and delay not long enough for compensation. Of course, the flight was CANCELLED, and he had to wait 24h for the next plane. Compensation applies according to European Law.

I replied to this initial rejection. Now waiting. Altogether, way too much hassle. Service essentially unprofessional, and depends apparently on the mood of individuals at Aer Lingus. The only positive experience was the person on the other end of the Whatsapp-based exchange who was very efficient in finding a new flight for my son.

They finally sent a check for SOME of our incidental charges, but then came the kicker. They agreed they owed us for the lost luggage and said they would send approx. $1250 (this plus the incidentals payment totaled what they said was their obligation per the Montreal Convention). What they did not recognized was that the Convention set that amount PER PERSON. When I complained, Aer Lingus said since we only had one claim report. It was only considered as a one person event. They knew all along it was two people and they started the entire process by combining our two initial reports into one reference number event.

Six different employees responded to me from the beginning — I have their names — and all of them knew they were dealing with two people, but none of them informed us of the potential problem. They were all complicit in trying to defraud us but I will not give up. Even if they paid us what they really owed (per the Convention) we would still be out about $3000. Two full suitcases and my recently purchased full set of golf clubs. Aer Lingus is deliberately slow. They try to wear you out by continually pushing things down the road — asking for just a piece of what they wanted at a time. Don't be fooled. This airline does not care about their customers. They do not deserve your business.

The helpdesk said I was to stop abusing them…. The abuse was me asking why they would put me on a plane knowing there would be no way I could get ANY connecting flight to ANYWHERE in America after 1600. I ended up further away 24 hours later than I had started 24 hours earlier.! I am allegedly booked on a plane that will get me in 24 hours later. We shall see.. AerLingus could not pay me to fly on their planes ever again. Absolutely hands down without any doubt the worst service I’ve ever received my life.

The premium seat I had on the ride home had a metal box blocking half of the area under the seat in front, so I paid premium for a seat that I did not even have normal leg room under. Very upsetting. They are very inconsiderate after meals with picking up rubbish. I have flown other major airlines frequently to Europe who ensure there is plenty of attention to customers after meails, but on both flights to and from Europe they made us sit with our meal rubbish for an hour +, and did not even walk by to make sure they could help us be more comfortable and clear out the trash. It was awful.

The fact remains that the seating map clearly shows a lot of open seats and yet Aer Lingus flat out refuses to seat myself and my wife together for a 9+ hour flight after cancelling our original flight and moving us to another flight 48 hours later. We also have been offered no sort of compensation for the original flight being cancelled and our journey being delayed 48 hours.

After looking at her computer she changed her attitude and apologized and gave us option to fly New York the day after and then a connecting flight to LA or fly that evening to Paris and a direct flight to LA the next morning which we chose. We were told we would be put in the Holiday Inn in Paris. We would be fed dinner and breakfast and all transfers. We were met by lady on arrival at Paris Charles D Gaul at 10pm from an agency called Alyzia who represents Aer Lingus. She walked us to transfer pick up and told we were going to stay at the Marriott. Her words were it's a better hotel so we waited and waited. No transport came. It was midnight where we decided to get taxi, pay for it ourselves, got overcharged 29 euros for 5/6 mins drive. On arrival at hotel we were told there was no booking in our name and could not do anything for us so we got another taxi to Holiday Express. Again 5 mins drive, 28 euros, more bad news. No named booking there.

They must have felt sorry for us. Made a phone call and found our booking at the Holiday Inn so we got a taxi again 5 mins drive 25 euros. I was too tired to argue. We got there 1:30 AM too late for food. Again wasn't arguing. Really tired. Just needed to sleep. We had to get up at 5 am to be at airport 5:30 am. So disappointing there was no breakfast because it was too early and no transport again it was too early so I paid for transport to airport 25 euros. Once we got to check in and flying with Air France things got a little better except fo no extra leg room I paid Aer Lingus. What an absolute nightmare. I am trying to contact them regarding compensation for their delayed flight again having problems contacting them. They keep telling me to phone back in a few days. I've rang them 4 times. Still no correspond from them. They are a joke. Never would I use them ever again never.

It doesn't matter whether all my belongings in that bag costed $4000 or $40, the fact that the airline could be so inconsiderate, reckless, and honestly neglectful in their service is completely unacceptable. This shouldn't happen. Do bags get lost? Yes, mistakes are made. But that doesn't mean I should not be able to reach the airline for two weeks, especially after I was told my bags would be with me within 24 hours of logging them as missing. Having to put my entire family through this anxiety inducing experience honestly pains me. The service has been unacceptable and honestly a very nasty, traumatic experience to face, especially as a student.

I rang back and was answered by another Agent after holding for 26 minutes. The Agent was simply unhelpful and offensively impolite. Basically, he wanted us to pay another €1459 to reschedule, which would increase the cost of our flights to €2,709 (and yes it was all 'economy'). Needless to say we cancelled (no refund) and requested our taxes (€560) back.

The good news; we booked better flights with United for a total of €1300 and this price includes additional legroom which Aer Lingus did NOT. Do not fly with Aer Lingus. They are NOT the Irish National Airline and should not be allowed to advertise themselves as resembling anything Irish. Go Ryanair for Europe and use US airlines for North America. Shame on you Aer Lingus that fail to give respect your customers.

Under the violation of European law me and my boyfriend were rejected at the check in at the Hamburg airport prior to our flight to Dublin that should have enabled us to enjoy a relaxing vacation after months of hard work under the restrictions and requirements of the COVID pandemic. Our consultation of the Irish embassy in Berlin that has confirmed the eligibility of the blue passport of my boyfriend to allow entering Ireland without a visa and European and Irish law were obviously not enough for this miniscule airline staff member, as he made this arbitrary decision to rudely reject my boyfriend's passport without any further explanation besides "due to visa regulations". The astonishing part was that he specifically asks for the family name of my boyfriend which indicated his middle East heritage right before we were denied to enter the plane. As we found out later it has been happened to many other customers before.

The service hotline was no help at all. Five hours in total including waiting time just concluded into another chance to fly to Ireland but several days later and at another airport. A refund of our money wasn't possible. We had to pay additional fees and had to fly from Frankfurt. More money for additional travels and hotels had to be spend. Because of my tumor disease I couldn't let go the chance to have this vacation as planned, since I can't be sure when to have this possibility again. The answers to two written claims I was advised to start are still pending. If we had waited for an answer we would have missed our vacation at all. Gladly the consul in Hamburg provided additional support.

Aer Lingus is a disgrace to the Irish country and doesn't reflect the beautiful acquaintances and experiences we have made there, yet it provides the first impressions a visitor and guest has to endure before entering this unique country. The logo of this airline shows a fresh clover that apparently stands for the luck that the company has with the abuse and exploitation of customers. May it rub and reveal the shamelessness of a company that should not be entrusted with the transport of sentient living beings.

Thousands of dollars straight to Aer Lingus without them showing any empathy, courtesy, or willing to help in any way. Simply "it's our policy" and if I wanted to speak to a supervisor one could get back to me "within 72 hours". During a global pandemic this airline is preying on people with no regard for their customers, just are completely fine stealing their money. So sick in another country, spending money on extended hotel stay, and losing thousands of dollars to Aer Lingus and they simply did nothing, nor cared. DO NOT book this airline or you will be sorry. I'm writing this review to try to save just one person from the pain, torment, anguish, sickness, and stress that my wife and I had to deal with all caused by Aer Lingus. Dealing with this airline or worse than having Covid itself. Repugnant airline and people.

NEVER, EVER FLY WITH THIS COMPANY. I haven't even been able to step foot on one of their planes because of their constant cancelations. You're doing me a favor if this is the service I'm experiencing without even boarding then I definitely don't want to fly with Aer Lingus.

I chose to get a full refund and, well, turns out that Aer Lingus Customer Services are one of the worst I have dealt with. I created an application form for the total refund of my flight tickets, which was never replied to. I have tried to call them several times with no answer. I have written several emails with no reply. And after all, they kept sending me emails reallocating my flight (the one that suppose to be cancelled for at least 14 days). Nonsense!

Nowadays I am still trying to get to them, but surprise surprise NO RESPONSE. For what I have read in all this reviews I am not alone in this one. And this seems to be the way they have been operating lately. That only demonstrate that this is a well built web sale strategy to make some money during the COVID pandemic, even when they knew it was impossible to fill and make happen all those flights. Disgusting behavior. Borderline criminal I would dare to say. I certainly will not fly with this airline ever again, I hope you don't too.

I had to rebook my flight for next year by August 1st of this year or I wouldn't get anything returned. I rebooked yesterday and my new flight costs less than my original flights. Can I have that remaining extra refunded? No they say. Can I apply those credits to anything else (meals, baggage, excursions)? NO they say. So I'm essentially just losing $150 dollars...Aer Lingus and Travelocity are scam artists. Never again will I book through either of them.

At one point they even wanted me to cross the border into Switzerland or Spain, but providing my own transportation, despite other carriers still flying from Rome to Dublin at the time. So now it's mid May, and I'm still in Italy. This is the Aer Lingus experience. Aer Lingus eventually offered a refund, but in terms of contract and EU rights, expect them to lie across the board. Also note that the Aer Lingus website didn't even mention COVID until about Mar 25 2020.

I realized that Aer Lingus's policy for deposits and cancelations was well specified. But I had hoped that due to the fact that travel worldwide had been impacted by the Pandemic they would be more understanding. So I sent in a request to see what they could do. Their responses were very cryptic and had very scant information. But I was told that it could take a few months.

They're dead to me.

Now let me discuss my personal experience. Their business ethics have definitely crossed over the line into criminal behavior at this point with the global pandemic being declared. Absolutely refusing to change flights or issue refunds in the wake of borders closing, all schools in Ireland shutting down, preventing indoor gatherings greater than 100 people, and many business locking up IS criminal. The government of Ireland is forbidding groups greater than 100 to gather in indoor locations, yet this Airline refuses to abide by this packing hundreds of people into an aircraft.

Earlier today I called Aer Lingus to try to work something out. Even a small partial refund or at the very least refunding my seat selection and extra baggage fees would have been enough of a gesture to keep me cool. Instead I was told "absolutely not" and when I requested to speak with a supervisor I was told "no", in an extremely rude tone might I add. The woman began to speak over me preventing me from getting a word in, then abruptly hung up. Mind you, I know customer service so I did not swear, yell, or take a rude tone. I waited on hold for 3 hours to get to this point. My blood was ----boiling----.

Message to Aer Lingus: You are representing the Irish people and you are making them look bad. I know from personal experience this is NOT the case. Ireland is one of the most welcoming countries I have ever been to. Your customer base will surely shrink after this incident where you've shown your true colors. People WILL remember this, they will remember that you gave them two choices... 1) To fly and risk illness or quarantine to a country that is basically shut down, or 2) stay home and forfeit your entire fare, which in my case is $1,923.

It is all about the bottom line I suppose, but you have taken a very short sighted approach here. Refusing to bend in even the slightest way while the world is going through something never seen before will absolutely cost more in the long run than it would have to do the right thing from the beginning. It could very well lead to the end of your organization. You have made life-long enemies from a great number of people. I hope it was worth it.

These airport people had to call the regular Aer Lingus hotlines in order to be able to rebook anyone, but these hotlines were busy for more than an hour, and the Aer Lingus people in those call center were only allowed to process 3 rebookings in a single call, drawing this whole process out unnecessarily. During this time the flight to Dublin had departed and the original Aer Lingus front desk people had disappeared. It took 3 hours until my rebooking was looked into, at which time most alternative transatlantic flight options for that day were gone. So were ALL the options with any of their partner airlines with which they allow free rebookings (of which there are few in the first place). So I was told to take a hotel and wait for a flight the next day. Because I had business appointments, I instead had to book a flight for the same day via British Airways via London on my own and had to pay over 2000EUR for that.

Most of that money I now have as a loss, but at least according to EU regulation Aer Lingus owes me a compensation of 600EUR which would at least pay for a part of it. And this is where Aer Lingus turns from a disorganized cheapo airline into a fraudster airline. In phone calls and mail communication they have now started to claim that the flight had not been cancelled it had only been delayed and they don't owe me compensation. I checked the flight history on Flightaware and saw that EI0139 on 1/7 did indeed fly (if flightaware's history is accurate). The reason for this mess up I can't fathom, but I would not exclude the possibility that this was a giant screw up within their organization.

There were already indications that very morning in Frankfurt that things were amiss when during the rebooking a lady going to Florida that had been told that she also had to rebook, was then told by the airport rebooking people that her flight showed up as still active on their screens, so she could have just taken it instead of being delayed by a day. But when her case was processed the plane to Dublin was already gone. I also would not exclude the possibility that Aer Lingus used this whole thing as an excuse to deal with an overbooking situation without having to tell their passengers about it. In any way, since they barred me from the flight, they owe me 600EUR regardless if the flight in the end would have been possible or not.

While I'll eventually get the 600EUR, as I have witnesses for the check-in situation and can go the legal route, the time and money wasted so far both with the situation during the trip and dealing with them in the aftermath is enormous. And greatest is the disappointment with Aer Lingus. I have flown with them a couple of times and from those experiences had thought them to be a half way solid airline. But the level of disorganization that they have shown that morning in Frankfurt dwarfs anything I have ever seen before in the airline industry and now trying to dodge the compensation determined by law indicates fraudulent practices towards their customers.

The luggage arrived at the airport 2 days later. At that time I was already in Gainesville, GA. The delivery company had called me while I was in the meeting. I got out of the meeting and I spent 20 minutes on the phone trying to find one of the host's neighbors to receive the luggage at 10PM. This, as well, was a big inconvenience. I asked for a different timing for the next day, but I was denied. When I called the claims department to make a complaint about this incident I was told I should have called earlier. I came from Spain to Chicago for a meeting that took place in GA. My schedule was very tight. I called the claims department as soon as I was available to call.

At this point I am very disappointed how everything was handled. A luggage has to be with the passenger at all times. I understand that the luggage arrived 2 days later, but it was too late for me. I was out of town already without clothes and other necessities. The meeting was the highlight of my trip. The host's neighbor wakes up early. They can't be staying up to receive my luggage because the delivery company didn't want to accommodate the delivery for the next day. The neighbor wasn’t obligated to do this for me and if he hadn’t done it, the luggage could have been waited outside for a while. The agent from the Central Baggage Services has told me that I should have called earlier. I haven't traveled to the US to spend all my time on the phone, and I had to use the host's phone being in a different country.

I travel every year and I used airplanes before, but this was one of the worst experiences I had! During the flight I didn’t receive food as promised. I wasn’t speaking English, so nobody stopped by to ask me if I was hungry or not. Nobody from the personnel was speaking Spanish. How shameful! I asked for a refund and they sent me to the agency that sold me the ticket. The agency did nothing wrong. I had told the agency about this experience and they assured me that they won't use this airline again.

Not so good part: Aircrafts seemed very old with faded seats, seat back pockets coming off, which is strange for an international flight (SNN to JFK). Secondly, I saw other reviews on this blog and agree that some of the airline attendants seemed like they didn't want to be in that job and seemed just obligated with no demonstrable customer service. Of course one of the 4 seemed to be nice so I don't want to generalize. Either they are too short handed or it's just a coincidence for my only trip on Aer Lingus. I'm not sure if I will choose this airline but would love to go visit beautiful Ireland for a vacation especially for the people.

My suitcase was checked in with my partners as LA airport. My suitcase had various presents in it and mementos we bought on holiday. The guy operating the luggage conveyor was helpful and got us in touch with a lost baggage operative who told us we would expect an email in the next 24 hours (which I have never received). The lost baggage operative also mentioned that this happens all of the time. (How hard can it be to put a bag in a plane hold and drop it off at the other end with the passengers?) My partners carry on bag was delivered the next day but my suitcase is still missing and Aer Lingus seem to give zero **.

Eventually, 7 days later, my bags were delivered to my hotel in Edinburgh having been routed through London because every flight from Dublin to Edinburgh was overweight. Although AL has known about this problem for three years, their customer is never informed in advance that they run a fair chance of losing their bags for an extended time. As a final insult, AL delayed my connecting flight back to Dublin without explanation resulting in our missing our connection back to Harford and spending the night in the airport. I'll NEVER fly Aer Lingus again.

One employee did try to contact British Airways to sort things out but was not successful. We were told to call the same phone number that we had been given before. But we were also told that wait times on the phone were extremely long and that the flight to Dublin the next day was already booked. So basically we were told that we would not be getting to Dublin any time soon. We had only planned to stay in Dublin a few days on our way to Paris so our trip to Dublin did not happen. I am not upset with the Aer Lingus employees. I am upset that the airlines would not staff the ticket counter with actually ticket agents who could help us (and many others like us).

This is double dipping not only did we pay $400.00 for that seat but someone else paid too. I have sent two letters to the corporate office and asked not for a refund of the $800+ ticket but a voucher for a future flight. We plan to return to Ireland in the future and would use the voucher to purchase tickets. I have yet to receive the courtesy of either a call, an email or a return letter from Aer Lingus. I will not be using this carrier in the future and would warn anyone thinking of flying to the UK to steer as far away from them as possible. Very disappointed in the service, or lack of from this carrier.

We left the airport and tried calling Aer Lingus support multiple times, sometimes getting through and getting hung up on by the representatives with no callback. After sitting on the phone on hold for more than 2 hours I finally talked with someone. That person told me that they had no flights available and the best they could do was refund the one leg of our trip from Dublin to Minneapolis which was approx. $850. They told me I was on my own to get home unless I wanted to wait for 10 days on the next open flight. We talked to a bunch of other passengers at the hotel who were going through the same thing. We have 2 kids at home and did not have care planed so we had to get home as did many others. We searched for flights and there were not many last min flights that would get us from Dublin to Minneapolis and it ended up paying $4,500 to get tickets back home.

Our friends found some for $3,900 they need to return to their children as well. This was quite a shock but we looked at Aer Lingus policy and it seemed they may contribute some money if they are not able to get you home within 24 hours. We filled out all the paperwork they needed. Only to have them come back and tell us that it's not their responsibility to pay for another flight on a different airline. I feel like that is ridiculous and it is absolutely their responsibility to get us home, you can’t strand a person in another country and tell them they are on their own to get back. This was just a terrible experience and I cannot believe an airline would treat their customers this way. We even had insurance on this flight and they are not helping at all either.

Now, we're 12 days since Aer Lingus checked our luggage, have returned home to the US and still have not received any of our 4 bags. I have continued to contact them daily requesting updates and giving them information of our location. We were recently told it was in Toronto, that they would fly it to Erie, and have it delivered to our home from our local airport. However, I was just sent this message... "The bags were sent to an incorrect location and will be sent to the address in the baggage file as soon as possible. Apologies for the further delay. Thanks for contacting Aer Lingus. Please take a minute with this survey to let us know how we did." ARE. YOU. KIDDING. ME!

After going back and forth with them stating that we had already checked out luggage and would be stuck without any of our belongings. They said that I needed to go back to where we checked our bags and explain to them the situation. This would give me half hour to go speak with them, go back through security and make it to our departure gate on time. I told them I couldn't do that and just to put us on the next available flight and was informed that those seats were now booked and we would have to depart 2 days later than originally planned. I told them that this is unacceptable for we had two children with us in the airport and we cannot be stuck in a foreign country for one of the kids needed to attend an orientation for school.

Finally after take off, we were set to have a pleasant flight home since our one to England we had to deal with screaming children and them kicking the seats.

We were happy to see that adults were sitting behind us. The flight attendants distributed food which they said the only chicken or beef so we all ordered the chicken. When they distributed the food we noticed that some of the passengers had pasta, and I asked the attendant, his name was Nicholas about the dinner choices. He said the pasta was only if you asked for it, and I told him that it wasn't one of the options that was given to us. He stated "well then I guess you should have asked if there was pasta."

After we ate our food the flight attendants went around asking if we wanted tea or coffee. My wife said to order her a tea when they come down. When they asked I ordered the tea but asked them if they could remove the garbage food trays so we had some room. Nicholas stated that they will get to it. While he was handing the tea since there was no room on the trays, the tea had spilled on my leg, thankfully not burning me but soaking the lower half of my right leg. Nicholas said sorry, handed me some napkins and poured another tea for my wife. Not once did they ask if I was ok.

The food trays and the tea cups then sat in front of people for over an hour. I went to the back of the plane where they were all talking and joking around and asked them for a bag to put the garbage in. I was told that they would come around and get to it, and I said it's been there for an hour. They finally came around to pick up the trays and excess garbage, but in the meantime some people put their trays on the floor outside the bathroom. We took pictures of the food trays with all the garbage piling up and a older lady, (flight attendant) asked me what I was doing taking pictures. I wish this was the end of it but the nightmare continued. Once we got to the airport, we waited an hour for our luggage to come out, and was told that all bags have been removed from the plane. To no surprise our luggage and our car seat were not there.

I then had to wait to talk to someone about our missing luggage and they said that once it is found since we live more than 100 miles away it would be FedEx to us. The issue at this time was not our luggage, but the car seat that we needed to travel with. We were told that we would need to purchase a car seat from them for 70 dollars and then submit a claim form for reimbursement. I said that, "You should give us the car seat and collect it when our luggage came in". Just say we ended up leaving the airport and used the old one that was ripped up but works to make it home.

On Tuesday the 30th when our luggage came we noticed that the bags had footprints on them, and they were opened. We went through the bags and a lot of our stuff was missing. There was a medication bottle that was in my suitcase for last time went though security with it, they had to verify what it was and took me about an hour to do so. That medication costs about $1200 though insurance paid most of it, I can't get a refill yet because not enough time has elapsed. There were also 4 bottles of scotch that did not make it back to us. They are asking for receipts now for the alcohol but did not save my receipts for I wasn't going to return them. The value 4 bottles of the scotch was $310. I have tried for a week to talk to them on the phone, I was able to get someone to speak with today the 5th of August, and she said that I have to do it on the computer but their site is down.

After finding our own flight out of Boston (we were in Washington D.C.) Aer Lingus would transfer our tickets but not help us get from DC to Boston. In addition, Aer Lingus asked us to pay the price difference in the flight tickets, which we denied. Once we arrived in Boston (due to our own rental vehicle and self driving the 9 hours to Boston) we couldn't check in as we were assigned to the flight but not to seats. After thirty minutes of staff working on the computer, we were able to check in for our flight. Our next flight from Dublin to Amsterdam was our only flight out of four that left on time and they charged us 5 euro for a Coke inflight. When we landed they made an announcement saying "It was another on-time arrival", now we know why they were boasting, as its a rarity in our experience.

Our flight from Amsterdam back to Dublin was delayed by 45 minutes because the plane was late arriving in Amsterdam. Landing on the tarmac, waiting for a bus to take us to the airport to go through security, customs and US customs in Dublin meant we barely made our connecting flight from Dublin to Washington D.C.. This flight was 50 minutes delayed on the tarmac, as they had to restart the main computer on the plane, twice. In addition, during that flight a flight attendant berated my 6 ft 4 in fiance for having his knees touch the back of the chair in front of him when it was reclined into him as it brought discomfort to the person in front of him. Overall a horrible experience and I do not recommend Aer Lingus for any reason.

I waited and finally after half an hr he messaged me that luckily he has not given someone else and it is in the warehouse. Next day I went to EWR airport to check on them but the supervisor did not came outside and talked with me. I waited for almost 2 hours. Aer Lingus closed my file without telling me as the delivery guy told them that I did not opened the door. Now they have opened my file again but if you call their customer service. They do not have any information on my bag. They do not like taking any responsibility of customer and their luggage. They just treat you like trash and lie to you on every step.

I submitted information and got no response. Their points claim form online DOES NOT WORK at all. I then called and was not listened to by the customer service rep. I went back to the website and submitted a customer service claim form and was sent an email saying that since I put the Alaska mileage number in FIRST that I could not be credited. I don't understand how flights can not be credited by their OWN airline. The flights my partner and I took was a roundtrip flight from SFO to Dublin and a one way from Dublin to Edinburgh. I dont see how it would be difficult for them to credit a customer for those flights. This is the response I received via email:

"Please note as a different airline membership number was entered on both flight bookings 2CCD2B and 23E2RS, these flights are not eligible to be awarded to your AerClub account. Please contact the airline who’s membership number you have used regarding the awarding of these flights. Should your require any further assistance, do not hesitate to contact us. Kind regards, Mateja AerClub Support Team aerlingus.com Aer Lingus, Iolar House, Dublin Airport, Dublin, Ireland K67PW99."

I have seen nothing on their website that says that they will not credit points for this reason. I have spoken to Alaska and they let me know that this is very odd and that I should continue to speak with Aer Lingus and try to get my points. I am just really exhausted at this point. Everyone I have spoken with with Aer Lingus has been rude and even interrupted me at times when I was trying to explain what happened. One representative gave me a number from Ireland to call. I live in California. I experienced such good service during the flights and very disappointed and surprised at the customer service after. It's so frustrating! I really just would like to have my points credited to my mileage account. I think that this request is a fair one. I've never encountered an airline not giving points for their OWN flights. All I want is my points.

When we arrived at the gate in Dublin, Ireland there were no employees available to speak to. After some time, they announced the flight would be 15 m delayed. Approximately every 1-1.5 hours they continued to push back the time the flight would leave without any explanation. Finally, they announced it was delayed because of technical difficulties. We were also told that we would not be told if we would make it to Tampa that night until we landed in New York, NY. My husband is an attorney and I am a special needs children’s therapist (Behavior Analyst). Since we did not have information, we could not tell our clients and patients whether we would be at work the next day in Tampa.

When we exited the plane, we were given a printed ticket with a time for 9:54 AM the next morning (see attached form) to arrive in Tampa, FL at 1:00 PM pm May, 6th 2019. We were originally supposed to be in Tampa at 11:18 PM on May 5th, 2019. We were not able to actually get into the hotel until 1:30 AM including the time for waiting for customs, the shuttles, and the long line at the hotel.

The next morning, we arrived 3 hours early at the JetBlue gate (on the email it instructed to check in at jetblue and we could not check in online). While at the Jetblue check in, the jetblue employee told us that Aer Lingus had not finished completing out booking, and that there was nothing they could do about it. She also told us the flight was almost full, and we may not be able to get on the flight. At this point we were beyond frustrated and upset. We called Aer Lingus and told a representative our problem. She put me on hold for approximately 20-30 minutes. She then said Aer Lingus had not finished the booking and then she finished the booking. We were then able to get our tickets. Our flight to Tampa was also slightly delayed due to fuel issues.

We landed in Tampa at 1:30 PM (a total of 14 hours and 10 min after the original arrival scheduled time). We were given 16 euro worth of vouchers at the airport for food in Dublin, however were not offered any free wifi or emailing on the flight from Dublin to New York. This delay in the flight caused both me and my husband to miss work until 3 PM on Monday. The situation was handled poorly without little information and not booking our tickets, causing extra stress and work on our end once we got to the airport Monday. In addition- on the way to Naples the flight from Dublin to Naples was also delayed 1 hour without any information. Our seats were covered in crushed crackers and when we asked for napkins no one came and we ended up cleaning it ourselves with whatever we could find to clean it with.

On arrival at the gate the plane had closed gate and wouldn't allow us on. It didn't take off until 10.06pm that evening. We were left with not only a 6 month old baby with no food but a type one diabetic whose insulin was in the luggage. They told us the luggage was in their safe hold and would be put on our flight the following day. We arrived at the airport the following day and asked FIVE times if our cases were definitely on the plane and we were told yes. It took another hour to sort out seating before we could go through security. We arrived in Dublin at 4am to discover we had NO bags....all five were missing.

A very non interested employee took our details and told us the bags were already on the next flight and would land at 8.30am, she would have them to us by lunchtime. At lunchtime I called Aer Lingus as we had heard nothing. A lady whom I struggled to understand told me my bags were in Dublin but as we live far away it would be tomorrow before we could get them.... I told her this was unacceptable as my husband needed his insulin and could not go another day. She said she would ring me back in one hour. Three hours later I tracked the bags online to discover they are NOT In Dublin, they are still trying to trace them. Where is the customer service? Who can get away with lying to customers? Aer Lingus you used to be one of the best - you are without doubt THE WORST now. I will never use my national airline again. I will fly to London and use Virgin or anyone rather than you.

Arriving at the hotel I call call center to understand what went wrong. I was informed by the call center member that my reservation was ok and I should be able to board. No insides for what happened. In the next day I went to the airport to get on the flight purchase in the evening before. But they didn’t let me board again. They did not give me a reason just showed me an e mail telling me that they should not let me board from Aer Lingus. As I had time I called there in the counter the call center which again said my flight was ok and I should be able to board with no further problems. But I did not board as they won’t let me.

I bought another company ticket and flight to Dublin in the same day. Filled the form to be refund in both cases. In the first one, the next day they confirmed the refund. I was waiting for the refund and the answer for the second one, when an email came that told me that the refund was not gonna be made because they reevaluate and it wasn’t fit. For the second one I didn’t have any answer. I probably will never flight in Aer Lingus again, as they charge for a service and then refuse to delivery. It was just damage enough without the money lost as I missed an important appointment, but now is financially as well as I bought last minute tickets and both were really expensive.

This has been hands down the absolute worst customer service experience I have ever had with anyone. Not just an airline. It is the worst customer service experience with ANYONE. Ever. I believe they never found my bag or at this point might have simply stolen it. It's very upsetting as a customer to be treated in this way, and to confront a company with an outright lie that you have been told only to get no answers whatsoever and no help at all. DO NOT FLY WITH THIS AIRLINE. READ ALL OF THEIR NEGATIVE REVIEWS ONLINE.

Original Review: Truly Aer Lingus is the worst airline out there. Zero help for the last three days from their "customer service" team. Every time I reach out I am given the runaround by everyone who works for them. I have now spoken to TEN people about my missing baggage and not one of them has been able to help me or can give me any clue as to where it is. They have lost all of my work which cannot be replaced. I have filled out every form they asked me to fill out. Three times. Nothing.

I have submitted every "case form" for their "guest relations" forms three times and submitted those. Nothing. I have spoken to their rep on Facebook. Nothing. I have spoken to six people in their "baggage services". Nothing. I have spoken to them on Instagram. Nothing. And I am only one of countless people who have flown with Aer Lingus who have the same complaint that is never resolved.

I was told by a representative of Aer Lingus on their Facebook page today that my bag had a "missed connections" at Heathrow airport. When I asked how I could track my back since it "missed" a connection at Heathrow the representative asked me who had told me that the bag had missed a connection!!! I asked if they were actually joking because they had JUST told me that themselves. I had to copy and paste (!!!) the part of the conversation where they told me about the missed connection.

I told them that logic would dictate that if a bag had not made it onto a transfer flight there must have been a bag located and put onto a flight to begin with. NO ANSWER. I asked them how I could track my bag since they told me it was at Heathrow. No answer. I have called repeatedly. Emailed. Filled out forms. Multiple times. I have done everything possible to try and locate my lost baggage with ZERO help from this airline. They have lost all of my personal belongings, and worse, my work, which is priceless to me and irreplaceable.

I have now read countless reviews online where at least 50 or more people have the same experience as I have had, also with no resolution. This is hands down the absolute WORST airline I have EVER dealt with. I will NEVER fly on Aer Lingus again. DO NOT BOOK WITH THIS AIRLINE. THEY ARE TERRIBLE PEOPLE!!! They do NOT care about their customers OR their belongings and take NO responsibility for losing people's personal property.

That was a total lie, there was no one there to help. The staff at the gate looked at us with blank stares when we asked for help. They pointed toward the general direction to get to the tram and said it would take only 4 minutes to get to the other terminal. We were on our own in a huge airport that we did not know. We are 64 and 65 years old and had to run from one thing to the next and barely made our flight. NO customer service. NO help. BUT why the lies? WHY tell us they had to wait for a crew, lie number 1. WHY tell us there would be help when there was not. Never again.

In May, we booked our second honeymoon with you. It was a bus tour in Scotland, with airfare. We didn't make this choice lightly, we looked at several other companies, but Aer Lingus had the combination of hotels and itinerary that we wanted. We paid in full. We didn't hear from you again, except when you asked us to give you more money for travel insurance.

After 4 months of no communication, it got close to our travel dates and we tried to put our personal data into the flight website. It failed, so I called once and hung up after waiting for a representative for more than 30 minutes. I called another time, and after 20 minutes was told we needed a ticket number instead of a booking number. Then my husband called three times stayed on hold for an average of 20 minutes each time, and was told we didn't have seats. Finally he paid a fee to get seats. That was three weeks before our vacation. Still nothing from you.

Two weeks before our vacation, on September 7th, you delivered our travel documents via a fuzzy PDF in email. At that time, we found out you didn't put us in the hotels that were advertised when we booked. In addition, we were not booked through Aer Lingus, but a lower priced tour company with lower priced hotels for the first three days of the tour.

Now that we are on the tour, I am very unhappy. Not only did we not get the hotels that were advertised when we paid up front, but we've been given rooms with twin beds. When I called the Aer Lingus support number, I got your third-party provider. After twenty minutes, she suggested that write this email. I've now been on hold for more than 60 minutes calling from a foreign country and she keeps trying to get me off the phone so I am someone else's problem, but you have NO customer service email and the only thing I can do is stay on the line until I get to speak to someone.

I don't know how to talk to an actual Aer Lingus employee who works in customer service. And apparently, neither does the third party provider you have staffing the phone lines or I wouldn't have had time to write this email while I've been on hold. She'd told me to talk to voice mail, to write an email, to do anything but make it her problem. That is your brand right now. The woman who keeps trying to get me off the phone. Assistance is not around the corner. I am not important to you. Someone from your staff will not be with me momentarily. This is not a one-time problem. This is a systemic problem and you are failing to meet my needs. Please respond to me ASAP.

Upon our arrival, 3 or our 6 bags, including our 2 golf bags, did not arrive. We notified Menzies, who handles your lost baggage, and gave him our address for the next 5 nights, in Dornoch, Scotland. The Menzies agent advised us there were no more flights from Shannon that day and gave us our Reference Number **. We immediately began monitoring the bag tracker website, and observed that at least 2 of the bags were in Dublin, and would arrive in Edinburgh that same night, September 7.

The next evening, September 8, we received our only call from Aer Lingus, advising us that our bags would (now) route from Dublin to London to Edinburgh, arriving at 2130. The bag tracker site verified this information for 2 of the bags, although one bag still showed it had arrived Shannon the previous night. The Aer Lingus representative informed us the bags would go out for delivery between 0700 and 0900 the next morning, September 9th. Hence, we now expected the bags that afternoon or evening.

A now 3rd Third Party, a “THS Couriers” informed, on their tracking site, that 2 of the bags had been received at the Edinburgh depot mid-day September 9th, and one bag had been received late morning. Later, when there had been no change in the baggage tracker site, I emailed THS Couriers. That evening I received a reply that since our location was over 80 miles from Edinburgh, our bags would go on an overnight service the following night, September 10, for delivery September 11th. This was totally unacceptable to us, as we had stated the Dornoch address upon arrival. We were being punished for someone else’s multiple mistakes, including not positioning the bags to a closer airport like Inverness. Incredibly there is no way to contact THS Couriers via voice. Their listed phone number is only a recording.

On September 10th, THS Couriers called us in response to our frantic email, and verified we would receive our bags the next day, sometime on September 11th. Later that day, when returning to cell phone range, I noticed a call had been missed. Attempting to return the call went to the same THS Couriers recording with no way to contact a representative. Within the hour I emailed THS enquiring why they had called. No one responded.

The next morning, I noticed the THS site still showed the same message from 3 days prior; ie, the bags were at the Edinburgh depot. I emailed again, and the response was that THS had tried to call us, but since we didn’t answer, the bags were not sent. I emailed back stating the exact time the previous day we had verified delivery via voice and the multiple emails sent. A THS agent called and told me that I had spoken to a different department at THS, and now the bags would not be sent till the next day, the day we were leaving from Inverness. Apparently THS doesn’t even communicate with themselves. In the end, we drove to the Inverness airport ourselves and picked up our three 6-day missing bags just before our flight. And the THS tracking site was never updated to show this in advance, causing further stress and confusion.

I do not want to be contacted. I am not asking for compensation, although there was monetary loss in the large rental van we never needed to use (no golf clubs or luggage); and loss of golf at the courses we had booked. We had one chance to play golf in Scotland, and this was it. I am too old to return. We spent a large part of our visit trying to contact, and contacting, Aer Lingus, Menzies, THS Couriers, Dalcross, and more.

The purpose of this is to inform you that I will use every social media site at my disposal to inform the general public of what an uncaring, inefficient, and possibly criminal airline Aer Lingus is. I add criminal, as I have reviewed several online complaints of people who have booked Aer Lingus flights, had the flight cancel, received no help from Aer Lingus, and incredibly, cannot get a refund, even months later. Thank you for your understanding as I feel I have an obligation to try to prevent others from something that should never have happened. This wasn’t weather. This wasn’t a mechanical malfunction. This is a company that fails to do the right thing.

Obviously had a lot of time standing in lines to write this. When we told them we were shocked by how callous they were about the inconvenience after buying 6 full fare tickets months in advance, the staff member told us truthfully that bumping people is so mundane for them that they often become complacent, not realizing the hardship this is for a family. Airlines in the past have asked for volunteers - what happened to that practice? When I woke up my kids early in the morning to start a second day of travel, I reminded them that it was Aer Lingus' fault so they’ve lost some current as well as future customers - not that they care.

On Sunday July 15th after several calls they told me my luggage had arrived to Indianapolis airport and that they would deliver my luggage. The next day I called again after my luggage did not arrive. They told me it was at the airport, I went there and the lady at the desk told me that my luggage had not arrived. I called again on July 17th and they told me that my luggage was at the airport, told them it wasn't true because I went to the airport myself and the luggage was not there. 27 days have past and I still don't have my luggage. This airline has never taking me or my lost luggage seriously. I have always had to call them as they never tried to contact me. Every time I have called nobody is there to help me. I left a message and they never returned the call, worst experience with Aer Lingus.

Still have not received any response from numerous emails sent and numerous claims submitted through their website. This is our first time to Europe and our first time flying with Aer Lingus so I booked directly with Aer Lingus thinking that would put in the most secure position for my honeymoon travel plans but now am starting all over and getting double charged!!!

I am fully entitled to a refund as my flight was cancelled due to snow and the closure of Dublin airport on Fri 2 March 2018 and they have stated on their website passengers wishing to rebook can do so free of charge. However there was a glitch on their website and passengers were charged for rebooking. I am seeking my refund of 150.09 Euro. To date no one has come back to me, their customer experience is a lot to be desired. I wouldn't attempt to call them as I have always found the staff unhelpful and sometimes rude. WAKE UP AER LINGUS AND START LISTENING TO YOUR CUSTOMERS!!

On the 14/04/2017, Aer Lingus credited my Master Card, statement 55 with a risible £20.36 for the cancelled seats 4H AND 4K on the 29/03/2017. This sum is half the price paid for the original reservation of seats 3A and 3B. It does not take into consideration the upgrade price paid of an extra £103;58. It is this money that I am claiming a refund since 30/03/2017. Every enquiry is met with yet another CASE NUMBER, So far these are the references or case numbers I have been given. 30/03/2017 Ref: **. 30/03/2017 Aer Lingus Case No **. 08/06/2017 Aer Lingus Case No **. 22/06/2017 Aer Lingus Case No **. 22/06/2017 Aer Lingus Case No **. 26/07/2017 Aer Lingus Case No **.

The reason I have claimed a refund was because Premium seats 4H and 4K were not available as there had been a change in aircraft. I was allocated seats by the check-in-clerk without the priority boarding I had initially had with my reserved seats. My claim has become a saga. Please assist me in the matter of refunding the second payment of £103.58. electronic ref: ** and **. I would be truly sincerely grateful.

I'm at a loss of what to do. My entire wardrobe was in there. I'm not overstating that fact. All my work skirts, shirts, undies, shoes as well as several gifts purchased in Ireland. Sadly, my daughter's keepsake from her father was in there! It was something he gave her before he passed away when she was 2 1/2 yrs old! I don't know where to turn now and appreciate any suggestions.

But added to this is the fact Aer Lingus have appalling customer service procedures. There were errors on the website and in documents e.g. the missing baggage claim form should be submitted when you have not received your luggage after 72 hours, yet on the form it says it must be submitted "within" 72 hours. Another form on the website is described in one place as "customer relations form" and in another it is described as "guest relations form".

Getting hold of anyone by phone in the US was nearly impossible and they do not update the missing luggage website. To this day it states that my luggage is still missing. Back to the flight - we had paid for seats with extra room, but the video and music player did not work so we had to move seats. A refund for the extra amount, as they don't reply to e-mails I may give up. But not giving up with regard to compensation for their cock-ups getting the luggage to me.

The issue I have now is that Europcar made an unauthorised debit amount of AUD $383 stating that I damaged a lock box where keys were kept in storage. Here is my statement: I arrive at the Europcar depot 2:00am in the morning to return the car in order to comfortably make my 5:55am international flight. Upon arrival the Europcar depot is closed and signs on the locked gate stated opening hours were from 5:00am.

I now continue to drive around the compound in the early morning hours hoping to gain access and hopefully find a safe place to leave the car. After a few minutes I am approached by a person in a car who seems to be on patrol and I advised him of my concerns. He politely guided me to a terminal drop off zone within the airport and after following his advice I found myself gaining access to the Europcar terminal drop off zone. It's now 2:30am and the area is unmanned and I leave the car in a parking bay. I now remove my personal items and ready to lock the car but with nowhere to leave the keys.

There is no drop off box for key returns but instead a lock box with a 3 digit numerical lock. This is not a safe as it's very fragile. All I could think of is to leave the keys inside but had no way of opening the box. After examining the box I discovered that the door was flexible and could easily pull it back slightly allowing just enough room to slide the keys in. My intentions were honest and genuine and all I had was the security of the vehicle in mind.

The attempt to slide the keys in failed because the lock box that was used to store keys was very fragile and in my attempt the small plastic clip broke and this disengaged the lock and the door opened. This clip that broke was so small and fragile that Europcar felt that AUD $383 was sufficient to cover the cost. This amount equates to 250 euros and I am not a happy customer who wanted nothing more than to return a car with the keys.

As soon as you do get them on the phone, (it's 2:30 AM now) you are promptly told they cannot help you because you booked using credit card points, and that you must call your credit card, which you learn when you call them that THIS WAS A LIE. They were supposed to help you; they cancelled the flight, it's their responsibility to re-book. But this won't even be their only lie. They later refuse to book you on another flight because they say you lack a transit visa for Canada, THEIR SECOND LIE. Going on the Canadian government website and pointing out that US citizens do not need such a visa doesn't help, however, because their goal is to avoid helping.

These lies delayed our re-booking by hours, and we watched as flight after flight filled, pushing our departure back day after day. Their lies, a blatant effort to avoid having to pay another airline to re-book us (since they have so few flights) has cost me the opportunity to be in Dublin for Bloomsday, a dream I've had for years and one I prepared for by powering through Ulysses in the past week. There is no language strong enough or crude enough to express just how AWFUL AER LINGUS IS. Their culture of taking no responsibility, and of deceit toward their customers have truly earned them this, my first APOCALYPTICALLY BAD REVIEW.

This is their reply... "Thank you for contacting Aer Lingus. Best wishes for a speedy recovery. The fare you purchased is a Low economy fare. The ticket is non-refundable. In the event of cancellation, you may claim your unused government taxes within one month of travel date, less a refund administration fee (if applicable). In order to preserve the value of your ticket, you must change your flight at least two hours in advance of departure. Tickets cannot be held without flights for future use. Fare difference, if any, and a change fee of €100/$150 assessed per person per direction and will be collected at the time of change.

Trying to catch the flight home from Dublin, Ireland to Chicago we were denied access to the flight. We arrived at the airport around 10:50 am and the flight left at 12:50 pm. We tried using the Kiosk and couldn't get it to work. Went through the check in line, got to the counter, and was told the flight was closed. Here's the kicker... The flight wasn't supposed to be closed until 75 minutes before the flight. That means the flight should not have been closed until 11:35 am. I was denied access around 11:15 am. I was directed to a different desk and complaining by 11:20 am and thinking to myself if they would just let me go, we can make it. I got excuses after excuses and timetable differences after timetable difference.

Long story short around $700 USD extorted from me in change fees, etc and have to catch a different flight tomorrow. No more Aer Lingus for me. Always wanted to visit Ireland, but after this experience and reading other reviews, I will have to figure out how to do it without going through Aer Lingus and will advise people to avoid this carrier.

After very hard 3 weeks sailing without any clothes and any personal equipments including toothbrush or anything arrived first port in Turkey at 27.01.2017 night. l left vessel 01.02.2017 and my baggage still no news. Later l contacted Cork agency who assist me join vessel and they informed me my baggage sent Turkey via Turkish airlines cargo and given me airway track number.

l contacted many times Turkish airlines and finally detected my baggage stuck in Istanbul Turkish airlines cargo services. l reach and speak with them but unfortunately they request 80 euro cash and also l have to visit them with my passport for delivery, not possible send address or not possible taken by 2nd or 3rd person. l write complaints to Turkish airlines and waiting answer. Also sent email to Aer Lingus about solution but they answer me only one time for send us receipts. l try contact facebook but it's very far helpful, l think maybe robot answer me, send me regular links.

Today 08.02.2017 and still no solution, no have answer, no have baggage, without my fault there is a lots of mistake and l request claims from this 2 airlines. First Aer Lingus why delivered my baggage to agency and closed my file without my permission or information, why 2 airlines didn't send me sorry message by phone or by email. l find my baggage by myself but still 2 airlines very far to try helpful. After past 1 month still no baggage arrived my address. Who will pay my claims. International regulations clearly and Aer Lingus clearly responsible of all this problems. l want to take PAYMENT CLAIM from Aer Lingus immediately.

I offered to buy tickets to just Dublin but was told the flight was fully booked. Is it against the law to fly to Dublin without an ESTA? Would the airline get in trouble for 2 passengers to fly to Dublin without an ESTA? Anyway we got the ESTA and the next day flew to Dublin only to find out after the check-in girl told us that everything was arranged that we were not on the San Francisco flight. (She lied.) The flight was overbooked. After a lot of distress we decided to pay 100 euros each (as a goodwill gesture. Can you believe it?), fly to Los Angeles, then pay £200 pound each to fly to San Fran taking one and a half days off our holiday, and losing one night's prepaid hotel stay.

The whole episode started in Bristol when they wouldn't let us on the plane for not having a document that we did not need until we departed for the USA. I am still disgusted with Aer Lingus. After all the tickets were over £1000. I would think that they would be more helpful to their customers. I will never fly with them again and even the thought of flying with Aer LIngus again makes my wife feel sick. A lot of people must complain about them because the waiting time for replies to complaints on their web is about 60 days.

"What time will we be getting into Dublin on our return trip instead of our original 8:00 am?" We were told 11:00 am. We were not given any Aer Lingus Boarding Passes for our flight back from Paris to Dublin but only a piece of paper that said Passenger Itinerary. When we questioned this, he said, "Don't worry, it's all in the computer." "How will be get our boarding passes?" "When you get off the plane, there will be a terminal right there. You'll go into the terminal and an Aer Lingus representative at the desk will get you your boarding passes." "How will our luggage get to Dublin if we are going to Paris?" "Don't worry we will send your luggage to Dublin before you get there."

This is what happened: the manager walked us speedily over to Air France. We took the flight from Dublin to Paris. When we got off the plane, the terminal was not our connecting terminal. We were bussed to two different terminals and sent through multiple security lines. No Aer Lingus desk and no representative anywhere. We were directed by airport personnel to two different gates to try to get an Aer Lingus flight to Dublin because they told us there was no Aer Lingus rep in the airport. Security would not let us through any gate without a boarding pass! Our time between flights was supposed to be 70 minutes. It was gone by now.

After asking everyone and running all over the airport, the only way to get to an Aer Lingus desk was to leave the arrival terminal which meant we had to go through immigration and then reenter the terminal which we did. After finding the Aer Lingus counter, we waited in line for 45 minutes to speak with someone. The counter help said he could not issue us a boarding pass from the piece of paper we had been given in Boston. After some time at the counter and many calls, he directed us to the GH (ground handling) Team in Hall 6. After waiting in line again, the staff there said we would have to pay for our flight from Paris to Dublin. We declined and stood our ground.

After some conversation and what seemed to be a supervisor, we were told to return to the counter in 20 minutes and they would give us documentation to get a boarding pass. We were given an 8 euro allowance for food which did not buy anything. One of the travelers returned early to the desk to wait, and was told, "Here is your documentation, run for the plane." That was 12:20; the flight was 13:05, 25 minutes. She rounded up her sister, and off they went with little time to spare back to the Aer Lingus counter to get their boarding passes. Luckily the clerk saw us and called us to the front of a very long line. We barely made the flight. That was EI 523 flight leaving Paris at13:05. It was exhausting and very stressful.

To top this off, when we got to Dublin, we had no luggage, so more running around searching and trips to customer service. We literally spent hours away from our vacation plans shopping for clothes and toiletries which we now have to jump through hoops in order to recoup these costs. We also spent much time calling and talking daily with the Baggage Tracers. We finally received our luggage in Galway, 5 days after our arrival. (We were told over and over again by the baggage tracers, it was in Dublin, but then it wasn't.) I feel our only fault was believing that an employee for Aer Lingus was speaking the truth to two women who thought it would be fun to be in Paris for 1 hour. This was a 60th birthday trip that was nearly overshadowed by lies told to us starting in Boston and seemingly continuing in Ireland. You can only imagine the stress on a 60 and 69 year old pair of sisters.

July 31, 2016. Our baggage was not delivered to our hotel in Dublin. Contacted Aer Lingus. They told us that there had been a problem with the conveyor system at Schipol in Amsterdam, and that there was a big delay in receiving the baggage in Dublin. That's probably not true, but at that point I still believed in Aer Lingus. They indicated that only one bag had been found, and that they were looking for the other bag. They promised that as soon as our luggage arrived, they would send it to our Hotel in Sligo. I mentioned again my son's wedding, and how we were without formal attire, or any basic belongings, and we were running out of medication, which I need to take on a daily basis. I also let them know that we were leaving for Paris on August 2, and provided the address of our hotel.

August 2, 2016. At the Dublin Airport, on our way to Paris, we stopped at the Aer Lingus "Customer Service" Phone outside the Baggage Claim area. Tried for 30 minutes, no answer. We flagged down an Aer Lingus representative who was coming out of the baggage claim area and explained our problem. He gave us a pass to enter the baggage claim area and talk to a rep there. I talked with one of the reps at the counter who let me look for my bags in the sea of lost/misplaced luggage they had.

I found one of my bags, but at that point we were late to go through security for our flight to Paris so the Aer Lingus rep offered to put the bag on the same flight to Paris right away. I was stupid enough to believe that this was going to happen, and once more I trusted their customer service. That was the last time I saw one of the bags. We had to go out and buy clothes and other necessities, because at this point we had been wearing the same clothes for three days.

August 3 and 4, 2016. Called Aer Lingus in the morning, only to be told that they were tracing the missing bag, and that the bag they had was in-route to Paris at that very minute, and they would deliver it in the afternoon. Well, at the end of the day on August 4, still no bag, and we were going to be traveling to Rome the next day. I had to deal also with Aer Lingus rude customer service representatives hanging up on me. AER LINGUS DOES NOT CARE!!! And as soon as I called and gave them my claim number, they would hang up on me.

8/5/16. Went to the airport for our flight to Rome. We had a couple of hours to spare so we decided to pursue the Aer Lingus claim with their representatives at the CDG airport. They sent us from counter to counter, until my husband finally got a hold of a floor supervisor at the departures counter. She flagged down one of the Baggage Claim reps, and I was able to enter the baggage claim area to talk to an Aer Lingus representative in person. This lady looked at my claim online, and assured me that BOTH bags were at the airport in Dublin. She called the Aer Lingus Rep in Ireland to confirm that, and also to advise them of the changes in the delivery address. Since the Aer Lingus rep did not update the information, she entered the new information herself, and assured me that they would deliver my bags in Rome in the next couple of days.

8/6-8/8/16. NO BAGS. I called every day, and every day they kept changing the story. One day they would say the bags were in Dublin, the next day they would say they were arriving that same afternoon. Blah, blah, blah, blah. ALL LIES!!! Same problem I had before, I would call, they would hang up on me. Provided my addresses in Florence and Venice, just in case.

8/9-8/13/16. Called everyday from Florence and Venice, the story kept changing. In the meantime, no record updates online. But now they said that actually only ONE bag was found, and it was at the Dublin Airport. The other bag, they were still "tracing" it. They confirmed in Paris that BOTH bags had been found! At that point I asked the representative to send whatever bags were found to my permanent address in the US.

8/30/16. Still NO BAGS, NO ANSWERS. We submitted a claim for a refund of daily expenses, but at this point, I don't have much hope of even getting some compensation for the lost luggage. I still call them every couple of days, but as soon as I say my claim number, they HUNG UP! September 5, 2016. I have called everyday, and now Aer Lingus immediately hangs up on me. There are no other communication options. All the paperwork has been submitted. No acknowledgement. No further communication. It has been over a month.

On arrival at Toronto, it was over an hour before baggage started to arrive. Whilst waiting for the second of two bags, a member of staff (not Aer Lingus) took us aside (with many others) and told us our bag had not arrived. So someone knew in advance that many bags had not been loaded. We filled out forms and were told the missing baggage was still in Dublin and would be sent on the following day's flight. Lots of very irate people in the same position. I would guess that the aircraft couldn't handle the weight of a full baggage load.

Our bag contained shirts and shorts for the very hot weather, toiletry items, and formal wear for the family wedding we were attending. Day 2 - no phone call so we rang to enquire about our bag. We were told it hadn't arrived but was being sent by freight the next day. Had to buy shirts shorts and toiletries. Day 3 - no phone call so we again rang to enquire. It is on its way we were told, so no need to buy replacement clothes. However, the bag didn't show up. Day 4 - Wedding day and no clothes. However, a local taxi turned up with the bag late morning. Alas, too late for the wedding we had especially flown over for.

No contact at all from Aer Lingus. Tried to complain to staff at IAD Washington before our return flight, to be told I could only complain online!! Return flight was also cramped and our meal was spilled over us when the occupants in the seats in front decided to recline, despite cabin crew instructing them otherwise. A complaint brought little action from the cabin crew who looked harassed and under pressure. Trying to complain online and the Aer Lingus site keeps crashing before I can complete. What a shambles from a third rate operator. WILL NEVER FLY AER LINGUS AGAIN... NEVER!!!

After this I went to the information desk and the staff looked bored and not helpful, said what had happened and had to buy a new ticket 155.99 and went to get halfway there. I looked in my bag and my passport had fell out had to go to the Garda police to get it back. Went back to the desk explained what had happened. The staff said there would transfer my onto another flight by this time, was tired anger and feed up so had to hung about the airport for another four hours.

After this went to get the flight and was told that they had not transfer my on this said would have to pay a charge to do so after being told that this had be done as required at this had it with them just wanted to get home to Glasgow then back to Fife Dunfermline asap. So had to phone someone to get my flight with Ryan Air they did and was on the Ryan air plan got ticket go the gate and was on my way and back in Scotland. Would like a refund of them it is my money and will not be using them never again to go anywhere.

Surprisingly, a very nice lady in the Washington DC area (who also had HER luggage lost by Aer Liingus two days prior to ours) kindly called us to say that OUR luggage was on her door step when she arrived home from work! They put the wrong address for forwarding. Yet another foul up. Rather than trust Aer Lingus to follow up on this ridiculous scenario, I drove the 343 miles back to Washington DC to collect our long lost luggage seven days later. Had it not been for the kind lady in D.C taking the trouble to call us, our luggage would still be lost.

I wanted Aer Lingus to know about this and tried to notify them, but .... if you don't have a case number, (the number they "forgot" to supply when we told them our luggage did not arrive), they won't accept any response from the customer. I can see why this might improve their complaint statistics, since it is impossible to complain within their own system without that critical case number. We will NEVER (NEVER) use this airline again.

It has been 4 days so far and I have called leaving messages, emailed, and never yet been able to speak to an individual. There doesn't seem to be a way to find out if anyone has heard my messages, assigned a claim number, or received my emails. It is very frustrating. I did receive a 'Do Not Reply' email that said I would hear from someone but so far nothing. This is the first time I've had difficulty reaching an airline representative and it is more than exasperating! I don't think I'll fly Aer Lingus again. Although the flights were all on time and check-in was quick and easy, the feeling I got from the whole experience is that they are not very customer-focused. I will give an update if I ever hear from anyone with a satisfactory response, either getting my bag back, or adequate compensation.

As I could not afford the next available flights I had to book a NEW ticket for four days later, which was the only one I had money in my account to book, so I had no other option. I then had to phone a friend to ask if she could send me some money, though she didn't have any herself. So I lived on bread, ham and bottled water for three days. I had been staying in a pension and the owner was aware of my problem, so he let me stay until I was able to get money through, the day before I left.

When I arrived at Faro airport for the flight home, the new ticket which I had bought at £65, I was told I was book on the flight but my luggage was not. I was also told that I had requested and paid for a particular seat, which I have never done in my life. I was told I could fly, but my luggage could not. I didn't have the money to pay again for my luggage. When I asked to speak to someone from Aer Lingus, I was told there were no Aer Lingus staff in the airport. I was then directed to the Customer Service desk of Portway in the airport.

I was very distressed, and I had just spent four days in a distressed condition due to the inability to contact Aer Lingus. When I explained my problem to them, they sorted it out within five minutes. They apologised for my distress, and for the actions, or inaction of Aer Lingus and suggested I contact them when they arrive home. I want Aer Lingus to refund the money for the new ticket I had to pay for, and I also want them to compensate me with the money I had to borrow from my friend to pay for the four extra days and night I had to spend in Faro. I will NEVER fly Aer Lingus again, and I am embarrassed that they are the national airline of Ireland. They should be very very ashamed.

Despite Aer Lingus's website saying under "Flight Disruption Info" that if your flights are affected by a disruption, you can change your dates of travel free of charge and free of any fare difference, I have been unable to get Aer Lingus to refund any money at all. They offered to refund the unused portion of the round trip fare from Barcelona to Dublin (about US$120), but have not done so (it's been 2 months), and they offer no explanation why they will not honor the statement on their own website about allowing change in date and fare when there is a trip disruption. I'm not even asking them to refund the Iberia fare from London Heathrow to Barcelona, just the $400 I paid (times 2 for the two girls) for the fare from Dublin to London. Getting nowhere at all. Should I have the opportunity to fly into/out of Ireland in the future, I will never use Aer Lingus.

Reluctantly she gave me some milk and watered it down but the baby wouldn't drink it and was hysterical crying as I was trying to get her to drink water with some milk in it and it was cold... I was too afraid of the flight attendant to ask her to heat it up. Then a few min later she came up to me and handed me a full bottle of milk and told me to keep it in my handbag! I asked to empty the milky water and she gave me a look. I never felt so small or so angry. She was the rudest flight attendant I ever met. She obviously doesn't like people and should find another job as she made me cry. My baby was inconsolable and our trip was ruined due to this experience. I have always flown Aer Lingus and for 7 years flew with kids. I was never refused milk for a baby and I will never fly Aer Lingus again.

They treated me like a criminal - guilty with NO explanation or PROOF of anything I could do to understand how I was BLACKLISTED. I made every effort to sort this out - I called customer care 3 times and arrived to the airport to see if I could handle this in person. After being rudely denied boarding I was given a customer care number for an office only open from 9am-12pm. I called again this morning and they said they'd get back to me. A nicer Irish woman, who had to refer this to supervisor "Roy".

I have filed a complaint with the Commission for Aviation Regulation and that is all I can do. Aer Lingus will have to refund me for this and any other flights I've scheduled with them. I'm now stuck in New York City as any new booking will cost double the amount. I WILL NEVER FLY AER LINGUS AGAIN. Something very terrible is happening with that airline - it has turned into a bunch of bullies who arbitrarily penalize customers in the manner of Nazis.

This is sickening and seems to be the worse form of customer service, with no mercy for an honest mistake. One would expect at least a few hours of a window, to make a change or correct an error. This is clearly a deliberate ploy to take advantage of squeeze money out of decent customers, it is unforgiving and mean. If it were possible to give No Stars for this, I would but alas it's not... A refund of my €80 Euro and a change of this policy (even granting a one or two hour window to make changes), would be a praiseworthy move, but alas again. I have a snow balls chance in hell of this happening.

We decided to get back on the plane and arrived in Dublin airport where there was understandably chaos as a result of the fire that had occurred that morning. An Aer Lingus staff member reassured us that we could definitely make our connecting flight and so we hurried through the customs line for both the UK and through the beginning of US Customs and then instead of helping us through to catch our flight we were told to sit in a taped off area. This was very stressful as we realized our flight was so close to taking off. Around 15 minutes later they escorted a group of us to an empty gate back in the departures level of the airport. We were told to wait but then nobody came back to let us know what was going on. Eventually we decided to find some Aer Lingus representatives ourselves to explain our situation to.

When we finally came to board our flight my husband was singled out for routine checks. As we had a a very tired baby by this point we wanted to board as priority. I was unable to carry our baby and carry my bag and sit myself alone so we asked a member of staff if my husband may be allowed to assist me or whether I should hold back. The member of staff explained to us apologetically that this would not be able to happen and just as she finished explaining, a really horrible member of staff started shouting that he was going to get the immigration police to 'sort out' my husband.

We felt pretty shocked and vulnerable. He went on to threaten to remove my husband from the flight and became extremely aggressive especially when we told him we wanted to take his name. He began to rally the staff against my husband and making all sorts of threats towards him. I was extremely upset and my husband was dumbfounded. We did board the plane, were then told that we would sit there a further 2.5 hours whilst we waited for another plane to turn up with some extra passengers. In total we had now experience 10 hours of delays and our baby was being a hero but understandably had had enough.

When we arrived in New York 5 of our 5 bags were missing and our stroller/car seat. We waited in lost baggage line at the airport for 2 hours and went home with nothing - there was also no information on the system that two of the items even existed. After extensive calls the next day 2 bags were found and delivered a day later rather than the same day. One by one they were found and 5 days later we thankfully had all of belongings back. We filled in their "customer relations" form and followed it up and have never heard anything back ever. Save yourselves from this experience. These people really do not care or even know what customer care is.

Today, some 3 weeks later I chased for said refund and was told it will now take up to 28 working days (not calendar days) from today making it anything up to 2 months to get my 200 back from when they cancelled the flight. Yes, the weather was bad that day and yes safety is a priority but other carriers from other airports managed fine! I can live with the flight being cancelled and I can take all the other wasted costs "on the chin" (parking, match day tickets, fuel etc.) but what I can't take is the apparent ineptitude of Aer Lingus and their total disregard for what is "reasonable" in terms of time to refund for a flight they cancelled. The "couldn't give a stuff" attitude of the staff who handled the call pretty much summed up the whole affair.

Nothing was delivered that day, and on the second day, I once again contacted the offices in Dublin and was once again assured that the luggage was with the courier, and would be delivered shortly. Only after 46 hours we received our luggage. In the meantime we required clothing, shoes and cosmetics which were in our delayed baggage, but I was assured repeatedly that we could purchase whatever was necessary, and to keep the invoices which were to be forwarded to the Aer Lingus offices, whereafter we would be reimbursed.

We kept the invoices relating to items that we were obliged to purchase, sent them to Aer Lingus and, more than 3 months later, and having listened to several excuses, not even a portion of the amount owing has been paid. I am repeatedly referred to the website, which is of no use whatsoever. How can any right-minded person expect me to even consider flying Aer Lingus again???

When I said I was unhappy about the service and wanted to speak to someone about it she said my only option was to go back to the website and fill out a form - I presume after I ring my finance manager to check with the bank and before I book with another airline. When I said I would like someone to ring me back she said they can't ring out from the office she was in. When I asked what office that was and what department she was in she initially said customer service and then said actually she don't know - 'I've been here three days', honestly? I am appalled at this service - I travel Aerlingus all the time by preference. I can't believe the service has deteriorated so much.

We cancelled quite easily, and were told we would get a refund of taxes paid, and a cancellation email (for insurance use) within 4 weeks, but 'it was all in the system'. After 4 weeks they then said 28 working days but 'it was all in the system'. After 30 working days still no refund so spoke to a supervisor, who assured us she would send an email that day - which she did - and our refund would be in the account in 3/4 days. It is now 5 days and I am still waiting. I emailed Steven Kavanagh yesterday, and resent my email today and I will do so every day until I get some kind of response. The Social Media side of things is a complete joke - no one replies and the Call Center staff all appear to be liars or are totally incompetent. We have flown this route with Aer Lingus on many occasions but all I can say is NEVER AGAIN!!!

We missed our flight to Toronto, and subsequently our flights home to Victoria on the west coast of Canada. We were stranded and traumatized and eventually had to buy replacement tickets on Air Canada for the following day at a cost of almost $9000, as well as pay for hotel rooms at a cost of 500 Euros. The response of the AL staff at Dublin would have been funny if we weren't so devastated. They claimed they only contracted to get us to Dublin. They never said it would be on time!

This was in August and Aer Lingus Customer Service has finally replied to our complaint today, (Oct 15) saying that they "do not consider claims of a consequential nature". This means that their mechanical problems on a flight cost us $10 000, delayed us for 4 hours at Kerry then a further 24 at Dublin and ruined our memories of Ireland, yet they are in no way responsible, other than regretting that Aer Lingus "did not meet our expectations." We are horrified by this lack of concern and will not let the matter drop until we receive fair compensation. We refuse to become just more Aer Lingus victims.

Complaint No1, service personal at Lyon laughed in our faces when we explained to difficulties encountered with the fees. No 2, Service personnel gave us incorrect information in Dublin. No 3. On board flight attendants offer no service other than to walk up and down the aisle asking if you want to buy tea, coffee, water or snacks. Please note, there was no complimentary service whatsoever this international flight. I urge anyone contemplating the use of this airline to compare services offered by other reputable airlines first.

As of today, my bag has been missing for 10 days, and surprisingly this afternoon, the status on my WorldTracer claim changed to "Delivery initiated" with a "Delivered Date" in the future. No one has called, emailed, or sent smoke signals to tell me when to expect the bag to arrive. I'm afraid to even trust whether it will really arrive or not on the "Delivered Date" they have identified on the WorldTracer claim.

This carrier is a joke. All they want to do is move people like cattle - they appear as if they couldn't care less about what happens after you arrive at your destination. Spend your money on a carrier that will treat you with respect - this one doesn't seem to have the capacity to do so. No one from Aer Lingus has given me a voucher, much less a call or email. I almost had faith in the social media team, but alas like customer "service" (and I use that word in jest), they don't work on the weekends! I also reported Aer Lingus' main HQ in NY to the BBB, and also filled out a complaint on the US DOT site.

After being away from home for three weeks I wanted to be sure we'd be soon at Logan International. My sister-in-law, who flew to Boston the day before, found her dietary requests were not honored and she, on a low-sodium diet, was given a ham sandwich to fill her need. We paid for an Aer Lingus flight and feel quite honestly, the airline should make up the switch to the many passengers who had to suffer along with us. I learned the airline had chartered off the Shannon route to Omni at a great savings to the company. Flight attendants on Omni are paid much less than Aer Lingus attendants. I don't know the same about the other crew members. The decision by an airline to pull this on longtime customers certainly is doing nothing to boost tourism in Western Ireland and the use of Shannon Airport as anybody I know will switch to Dublin flights if this continues.

I therefore contacted reservations by phone (only phone number available!), given email address to contact and then get another automated response to use "form on website" - i.e. back to beginning. The clear impression of their system is to process in a completely impersonal way a complaint and avoid any dialogue which would possibly lead to resolution. It is not that the staff are unhelpful or otherwise (you can't actually find out) it is the totally impersonal system which gives me the clearest message that they couldn't care less.

There was no response to the follow-up Lost Baggage Questionnaire submitted after the required 72 hours. Now, after a ruined vacation, the loss of her personal belongings and custom luggage, and many tears, we are devastated by the lack of effort and communication by Aer Lingus. As Canadians, we are very forgiving people but we would not recommend this airline to our fellow countrymen. We are accustom to much better customer service.

I cannot understand how this company can get away with it and as I have already paid my other flight in full I could do with the almost £200 refund. I already know that because of the change in exchange rates I will be losing money when I finally receive it. I am totally frustrated with the whole process and have to say that their customer care is absolute rubbish. On my last phone call last week I was told by the advisor "don't worry once I have you off the call I will personally sort this out and the money will be in your account in a few days". Well guess what? It isn't.

The main meal (though not very good) was vegetarian, however, the snack they handed out at the end of the flight was a chicken sandwich and there was no other option. When I told the stewardess that I couldn't eat the sandwich and had requested an vegetarian meal she just said "oh you're a vegetarian" and took my sandwich away as if what I mean was that I wasn't hungry. Hey Aer Lingus, vegetarians need as much food as meat eaters. Their website is also from like 1999 and you can't request meals while checking in online. Then, a different stewardess dropped a huge water bottle on the side of my face/shoulder when I was napping and they were handing out drinks.

It was a shock because I had my eyes closed and it hurt. While my eyes were swelling up with tears, she just kept yelling at me if I was okay. I mean I was okay in the end but at the time it was kind of hard to answer because I was involuntarily crying and kind of in shock. After I managed to say I that I was okay she just went about handing out drinks again and never even apologized. So overall I guess I am pretty disappointed in this airline and I don't think my husband and I will be using them again.

There is nothing (that I found) on the Aer Lingus website that indicates that a voucher cannot be used if there is a non-AL operated connecting flight. I have warned relatives not to buy vouchers for me in future because it ends up costing more and is more inconvenient. Beware of buying vouchers for anyone who will need a connecting flight to an Aer Lingus hub.

On this occasion the service from London Southend to Dublin was by Flybe, but the booking was done entirely through Aer Lingus. I heard indirectly that Flybe were going to discontinue the London Southend Dublin leg, so I contacted Aer Lingus by telephone who knew nothing about it. After several more phone calls Aer Lingus confirmed that the service was discontinued, so they booked me on an Aer Lingus flight from Heathrow to Dublin. At no time was I advised by Aer Lingus that the Southend leg was discontinued - I had to tell them!

As I am in my late 70's and partially infirm, I had to hire a minicab from my home in Southend to Heathrow (as well as the return journey) at a total cost of £190. I am unable to travel through London by public transport with a heavy suitcase, which is the reason why I have used the Aer Lingus service from London Southend to New York. I approached Aer Lingus for compensation and recovery of the £190, and was met with denial, obfuscation and buck passing onto Flybe. It became very clear that Aer Lingus were using every trick in their book to deny liability and to pay compensation. Their complaints service is appalling, and it does reflect very badly upon Aer Lingus. I doubt if I will ever fly with them again.

We finally got thru and found we had only 20 minutes to grab lunch (at 3:15 PM). The only snack bar in our gate area was serving only pancakes and omelettes -- and beer. No sandwiches available at 3 PM. We ate the overpriced and rubbery omelettes heated in a microwave at 7.50 euros and rushed to get on our plane. We had seen a sign for a bookstore, which did not exist, so we had no opportunity to purchase magazines or books for the long trip home. We had passed plenty during our travels thru the airport earlier, but that was no longer accessible to us from our gate area.

In the plane we discovered that instead of sitting in seats 22D and 22E, we were in 10K and 20K, ten rows apart. When I asked the flight attendant, she referred me to the gate agent, but as I was on the plane, that really wasn't an option. I also noticed she was not in green, nor did she speak with an Irish accent. The flight attendants said they would try to reseat us, and they did which was the one thing that worked out well. We found that many other passengers were confused as to why they were separated from traveling companions. Until I talked to my seatmate who showed me that our flight was on Omni Air International, not Aer Lingus! She had been notified in writing, but I had not. It was a smaller plane and they had randomly re-seated us, the reason for the separation of families.

Our experience was nothing like on the first trips -- it was an older plane, no personalized entertainment systems (we had already picked out our movies on the earlier flight), the movies were an animated feature, a "Night at the Museum" sequel and Planet of the Apes, not exactly current or popular fare. Without the book I had planned to purchase, I was out of luck. My headphone system only worked in one ear, and that was of such poor quality it was almost impossible to hear the dialog in the movies.

We had been promised one experience, and got a far lesser one -- much worse that the dollars we paid for the flights. If Aer Lingus is investing in their brand, pulling a last minute change that diminishes the user experience to this extent is a foolish way to spend their money. I will never fly Aer Lingus again. The charm, courtesy and wonderful service of the Omni Air International crew from Atlanta was the only redeeming feature of this flight.

While standing in line at the Duomo in Florence we spoke with a couple in line behind us. It turned out that they were flying home to Boston from Dublin on the flight I had been told was cancelled! They had paid much more for their flight than we did, but I was floored that Aer Lingus had actually lied to me about the flight being cancelled. I have gone on vacation 3 to 4 times a year in the past 40 years and have NEVER BEEN TOLD THAT A FLIGHT WAS CANCELLED. Especially when I found out that was not the case. I doubt that I will ever trust Aer Lingus again, no matter how low the fare is.

The representative at the Gold Circle desk issued a boarding pass but failed to inform me that the gate number would not be provided and did not outline any relevant information with regard to U.S. pre-clearance. As this was my first time flying directly from Dublin airport to the U.S. the procedure was unclear. After clearing the 1st security area, I went to the Aer Lingus gate areas (of the 6 gates there was only 1 working staff member visible) above the escalator leading to the CBP area, I waited for an Aer Lingus representative for 30 minutes to finish her phone call to ask her for clear directions. The gate for my flight was not listed on any digital screens or on my boarding pass (there was just a blank space for the gate). The woman did not look up during this time to help me, so I went down to the CBP area and cleared security and border control.

I was told by the airport staff that I would make the flight and the gate was the only one open so it should be easy to find. There were no digital screens on that indicated the gate number and so I ran by each gate to check for my flight. By this time my name had been called to board the flight. At the end of the hall an Aer Lingus attendant finally stuck her head out from behind a desk to inform me the flight left 10 minutes prior. I informed her of my issues getting to the gate and she sympathetically told me that the check-in desk should have: told me the gate number would not be provided until I cleared the CBP security area and given clearer indication on where to go. I was then escorted partially, but courteously, back to the same Aer Lingus customer service desk at the departures area.

Aer Lingus does not have enough employees to have staff at every gate to direct you to your gate. How did every other passenger get to the gate but you? How is it that you are from New York and you couldn't get to the gate in time?

This same representative rudely barked myself and other customers to step aside from the desk since he couldn't help them and he had speak to other people lining up. I asked to speak to a manager on duty and he phoned ** in the office and rudely informed me they would be being kind by allowing me to pay a change fee to get on the EI 105 flight departing the next day.

I asked to speak to ** directly and waited patiently until the manager could be called to speak with me in person. He treated me with a similar appalling lack of courtesy and additional unnecessary and sarcastic remarks, including: Do you understand that we are extending a courtesy to you by letting you pay a change fee. It is not our responsibility to get our customers to the gate! You have to decide now, you will not find a cheaper flight. Once you leave this desk the deal is off. Ultimately I was charged change fees and told that I did not have a better option.

While I realize that for airline employees the CBP procedure must appear clear as they see it every working day, it would seem that the Dublin airport customer service and Gold Circle member employees at Aer Lingus epically failed. They failed not only to indicate to a seasoned traveler how to reach the flights gate for their own airline, but the manager also failed to acknowledge errors their staff made nor curb the discourteous treatment their customer service team doled out to polite, paying customers. At the very least, Gold Circle member and customer service staff should be client trained and courteous enough to treat customers well enough that they continue to fly Aer Lingus.

As a result of these failures, I incurred monetary loss from round trip airport transport and one extra night in Dublin, as well as issues with work meetings and clients in New York. The change fees totaled 300 Euros and approximately $10 in credit card foreign currency fees. Resulting from a for a lack of clear instructions and unprofessional treatment from Aer Lingus staff. Moving forward, I recommend the customer service team and managers mirror the kind treatment I received with the one kind gate representative at flight EI 109 as this will ensure that customers fly with Aer Lingus again.

Aer Lingus only allows you to book up to six people and we had 7, so I book the first reservation for 5 and all is good. I go back on and select the same flights at the same price, load all the passenger details and pressed 'authorize' to take payment from my credit card. Then a code came up '2000001', said to retry. So I redo all takes 40 seconds and lo and behold, the price went up 200 euros. So I ring up the next morning to tell them to let our reward seats go and we will keep our points; also asked why the price went up. She made up a great story but I can smell the manure and asked politely to speak to a supervisor.

She said he was on a call (bet he was) and asked for my contact number which I gave and 2 days later I'm still waiting for the supervisor to finish his other phone call. Ok here it is - Aer Lingus want you to have a Gold Circle card to advertise their business. They pray to God you never want to ask for a free flight. Their website NEVER lets you book any business or economy transatlantic flight. They give you bad flights to suit their busy schedule. THE WORST REWARD FLIGHT PROGRAM OF ALL TIME.

I complained online in early November and had a generic email response saying that someone would be in touch and that they were experiencing a high demand in enquiries. I have since contacted them again twice by email and once by ringing a Customer Service number. I was told there was an 8 week wait by the operator. I made my initial complaint almost 12 weeks ago and I am still waiting for an appropriate response. I think their Customer Service in relation to complaints is an absolute disgrace and I certainly won't be flying with them again.

I thought if my tag had fallen off in Montreal or Toronto, I still had a very strong name, address, and phone number label on the bag. On the off-chance, I called my home number back in Montreal and there was a message from a lady with Air Transat saying that she had my bag. I called her and explained what had happened. She said she would inform the Aer Lingus rep in Toronto but that she was willing to put my bag on the Air Transat flight to Gatwick that evening (I was staying with family in Brighton by now). She asked me to call back later to confirm the bag was on its way which I did. She apologized and said that Aer Lingus had insisted on sending my bag to Dublin and from there to Gatwick on the afternoon flight the next day. Would you believe they lost it again!? I received an email from a baggage officer explaining this and in the end, I received the bag on 24 August, 16 days after it went missing.

I sent in my claim with all original receipts by registered mail on 29 September and it was received by Aer Lingus on 03 October (I have proof of this). Since then, I have not heard anything from them. I put the sorry saga up on Facebook, they asked for my email address so they could talk privately. I gave them two email addresses and still have heard nothing. In desperation, I wrote to the baggage manager who is my only contact and asked him to try to get someone to get in touch with me but as usual, no response. Unless Aer Lingus are the only means of getting somewhere in the future and this is very unlikely, I will never again fly with Aer Lingus. They are a national disgrace and makes me ashamed of being Irish.

I was a little cautious about paying for the excess baggage at the airport, so I contacted the travel agent who had book my flight to enquire about adding the excess baggage. They called Aer Lingus and were also advised that increasing my baggage allowance from 20kg up to 40kg would be 35 Euro in advance or 40 Euro if I paid at the airport. Considering that I had received the same information twice, I was comforted to know that paying at the airport would only be 40 Euro for an additional 20kg bag. To save the hassle of the travel agent paying and me reimbursing the travel agent I decided to pay at the airport.

My additional bag was 27kg, so I was prepared to pay the 40 Euro for the additional 20kg bag, plus 7kg excess luggage at 12 per kg. The charge should have been approximately £115. However, when checking in, Aer Lingus charged me £364! That was £40 for the additional bag and £12 per kg. This was of course not what I had been informed twice by Aer Lingus prior to the travel. I tried to explain to the people on the check in desk, but they were completely unwilling to do anything. The Aer Lingus reservations line who had advised on the excess baggage fees was also closed, so I had no choice but to pay the £364.

The day after the flight I telephone Aer Lingus to bring up the issue. Once more, they said that I should have only been charged 40 Euro for the 20kg excess baggage. I was advised to complete an online claim on their website and I would get my money back. The response time for claims is supposed to be 60 days, which is of course appalling. However, it has now been 126 days and I have not heard one word from Aer Lingus. I have called at least 10 times, spoken to the supervisors, and each time I have been told that I was grossly overcharged for my baggage and would get my money back. Each time they said they will prioritize the issue and I would receive a reply in a couple of days. I am still waiting...

I called when I was done with the ER and my daughter was finally sleeping, another Agent said that the flight for the next day was taken so now my option was a 33 hr flight and I said that is not possible and why wouldn't the first person reserved those tickets? He apologized (they are good at apologizing) and told me to go to the airline directly and that they have more ability to book me in a flight sooner and more direct.

I went to the airline's office and I was there for about 7 hours with NO help from the counter. Not only that, they didn't find a flight, I had to travel 33 hrs and now I had to pay for all penalties and the difference in the rate. I complained and complained and they said to call the Call Center since the Call Center was the one that told me that I could change my ticket without being charged. I did call. I was on the phone for about 4 and half hours going back and forth, they wanted to charge me $1,000 extra per ticket and all penalties.

I have been complaining and they keep telling me that is going to a Special Department, I don't know how many "Special" places are within the airline. They haven't given me any solutions and I am still waiting. It is causing me many problems I am still waiting for an answer after being 4:30 hrs on the phone with them and about 7:30 at the airline.

Due to the limited time between arrival at Dublin and departure of my flight to Chicago, I was told firstly that they would be glad to walk my bags and personally deliver them to check. Then suddenly they saw there was not enough time to check my carry-on bag. The agent at the screening area told me that the items could be held as lost luggage and picked up later. I said this would be acceptable since I know people in Dublin who would be able to get them on my behalf. They gave me a torn piece of stationery paper (not even an official receipt) on which they wrote a reference number, the date, and the items and told me that anyone picking up the items could call from the downstairs counter, present ID, and receive the items which could be held for up to three months.

On 10 September, I emailed first the Dublin Airport customer service because I wished to request that my items be held one extra month until 26 December as I could not without difficulty and inconvenience have them picked up sooner. Not an unreasonable or complicated request. After several days without a reply I emailed again and received an answer Dublin Airport customer service that the luggage screening was actually done by Aer Lingus, not the airport. However, the customer service representative wrote that my email had been directed to Aer Lingus. A week passed without a reply from Aer Lingus. I emailed Dublin Airport customer service a second time on 17 September and was told that my request had been passed on.

Since my original correspondence with Dublin Airport, I have attempted to submit requests to Aer Lingus via the website contact form three or four times. It has now been four weeks and I have not received any response to my email. I have submitted the online form several times even to various departments, changing the issue from baggage delayed/missing to airport experience, website, and staff. In my last email on 23 September, I requested a direct number to contact the lost luggage desk. Again I received no reply except the automatic emails each time generating a new case number (even though I put on the form that I had an existing one already). The only way Aer Lingus gives you to contact them is via their website form but what good can that be when they never reply, or I doubt even read them?

On 25 September I again emailed the Dublin Airport customer service to see if they could provide any further help to contact the lost luggage department and again was told that she had sent it again to the "relevant department" whatever that is. Maybe I am the stupid one for leaving two bottles of liquor probably for Aer Lingus' employees to enjoy and have a nice lunch for instead of dumping them out. I can tell you that I am far less concerned with the items themselves or the 40 Euros they cost me as I am with the very bad business practice of this company. I have very little money and bought these items as gifts for my family.

The fact that employees of Aer Lingus gave me an assurance as to the security of my items and the ability to have them picked up later makes this a question of retributive justice. I am not pleased with the thought that these people likely lied to me and consumed my items which I consider theft. But I am at the very least a paying customer and I expect to receive decent and timely responses to my inquiries regarding my personal property which remains mine and which is currently in the care of this company. I will never fly Aer Lingus again or trust them and in a profession where global travel is common-place. I will advise my colleagues to do the same. I have written letters to Aer Lingus HQ in Dublin and in the U.S. and will wait hopefully for some sort of answer and apology.

So there is 300euro charge put in place for a name that does not exist, that's on my flight details that my family cannot travel under but I have to pay for it and more importantly the flights only cost 334euros. I have a family of 14 people travelling with me on this vacation and they are far from impressed so its safe to say I will not be travelling on this holiday, as I am not willing to pay an expense that is putting me in a position. That its the only way possible for me to fly as the name under the booking is in no way connected to me so therefore could not fly under this surname. I am furious that my family holiday has been ruined with thanks to Aer Lingus. I will never travel or recommend this company again, neither will my family!

On the 24th July, I made the same journey back to London. Whilst at Toronto airport on the 20th, I completed a lost luggage form and was advised to contact by phone at around 2pm the following day. I called on several occasions and just got voice mail so I left several messages & no reply. I have received no apology or contact from Aer Lingus either by email or phone, both of which they will have on file. I was forced to search Aer Lingus website & find out myself what to do in these circumstances, so I completed one of their claim forms and emailed, still no contact from A L after 3 days. I was extremely disappointed in the lack of communication and absolutely 0 in customer service.

Losing your luggage demands good customer service, reassurance and help. They certainly have not encouraged me to use Aer Lingus again. I sent another email. I am sending this email as I returned to London on the 24th July. How long will it take you to receive a reply? 2nd email sent 28th July 09:05 to **. July 26th, contacted +353 818 365 888. To be told I would be contacted on the 25th! As my luggage had arrived in London, no contact, no luggage!! July 27th, I call +353 818 365 888, I am informed the luggage had been found and shipped to Toronto!

I left Toronto and returned to London via Dublin July 24th, as Aer Lingus should know. July 22nd, I changed the lost luggage form (completed in Toronto Sunday July 20th), to my home address in the UK. I also informed the baggage claim desk in Toronto, the change of address! So why is my luggage in Toronto? Why has nobody contacted me? Why does my WorldTracer file still state 'tracing continues'? This is not true!!! When will someone contact me instead me having to phone your number in Ireland, at a cost to me. Customer service is non-existent!

Received On 28/07/2014 10:12, "ccc" wrote: "Thank you for contacting Aerlingus.com. Please accept my sincere apology, on behalf of Aer Lingus, for not having met your expectation on your recent flight. The Aer Lingus complaints procedure is as follows: If you have recently booked or traveled with Aer Lingus and would like to compliment our service or if you wish to submit a claim or bring to our attention an aspect of service you were not entirely satisfied with please forward a signed letter or fax to Customer Care at the following address: Customer Care Manager, Aer Lingus Customer Care, 3rd Floor Iolar House, Dublin Airport, Co Dublin, Fax Number: 00353 1 886 38 32.

"Please provide full details including all receipts/reports where applicable. I would like to assure you that a member of our Customer Care Team will respond to your letter/fax/web mail in full as soon as possible. However, please be kind enough to allow us some time to complete our investigation thoroughly, where necessary. We thank you in advance for your patience and understanding in this matter. I hope this information is of help. Kind regards, Brian, CCC Helpdesk."

My PA called 353 818 365 888. 27th July 2014, Spoke to an advisor. She assured me that the luggage was sent on the 24th from Dublin to London. She also said/promised that the luggage will be delivered on Friday 25th July and that someone will get in contact with Jonathan **. There was no other way to contact someone in London to find out more about the whereabouts of the luggage.

28th July 2014, I have been told that on the 22 July, the luggage has been scanned into Dublin Airport and on the 24th July was sent to Toronto on flight EI129. Luggage is apparently in Toronto, he has put a note for the baggage to be sent back to London. I have been told that we should not be calling the Dublin office as the file has been created in Toronto. This is totally unacceptable. Aer Lingus are responsible for the luggage. We should not have to contact/phone Toronto, at our own expense!!

I replied to **, received 28/7. Firstly, thank you for the NON reply to my last email!! It is now over 10 days since Aer Lingus lost my luggage. The only email I have received about my luggage since Sunday July 20th is from you. But your email was only a reply to mine. So, Aer Lingus have not followed up with their customer in any way of their own volition. I have submitted 2 Customer Relations Forms, ** and **, as you suggested and guess what - NO REPLY!

I had contacted on, July 26th + 353 818 365 888. To be told I should have been contacted July 25th! As my luggage had arrived in London, no contact, no luggage!! July 27th, I call + 353 818 365 888. I am informed the luggage had been found and shipped to Toronto! To add insult to injury, I have been told that we should not be calling the Dublin office as the file has been created in Toronto.

This is totally unacceptable. Aer Lingus are responsible for the luggage. We should not have to contact/phone Toronto at our own expense!! I am sorry you are the front of my frustration, but I am confident that if YOU had not had your luggage returned from Toronto in over 10 days, you would be very frustrated! All I am asking for is a reply and some information as to where my luggage is. The World Tracer file still shows: "TRACING CONTINUES. PLEASE CHECK BACK LATER. I have completed all the forms and requests, spent loads of time calling and emailing and still nothing from Aer Lingus.

Since there is no one by telephone within Aer Lingus who seems interested in my lost luggage, I will be writing to the MD & CEO of Aer Lingus and I will use all means in terms of blogs and other websites to let other people know of this ZERO customer service. My luggage was finally delivered to my home address on the 31st July with a 1 hour notification from the delivery company, Aer Lingus having lost it on the 20th, 11 days previous!!

I have since received the following email from Aer Lingus, dated August 12th. "Thank you for the receipt submitted. I understand that your interim expenses amount to CAD $42.92 which equates to £23.00, and I have authorized our accounts department to issue a cheque in the amount of £23.00 made payable to you, in full and final settlement of your claim. This will be mailed to you under separate cover. Also for the inconvenience and the disappointment caused, I have authorized an Aer Lingus travel voucher for the amount of £50.00. This voucher is valid for one year from the date of issue and can be used on all Aer Lingus flight. A pin number for the voucher will follow separately.

"Once again, our sincere apology and we hope to welcome you on board our service in the future under better circumstances. If you need to respond in relation to this case, please follow the link **. This email is for information purposes only. Please do not respond to this email. Regards, Deborah **, Customer Care."

Aer Lingus have at no time contacted me personally to update me on my lost luggage, I have to take the Initiative. This is 0 customer service. Yet they email me with offers. A £50 voucher or compensation is not what I am seeking, it is again the 100% lack of personal customer service. This is the worst service I have experienced in the 25 years I have been travelling the world.

We had less than an hour to get to our next flight and ended up at American Airlines. They said they couldn't get a hold of anyone in that flight because it was a different country. Then they went out of their way trying to contact Aer Lingus to get the Wallet back to us. The plane was headed back to Dublin with the WALLET in it. They said we would have to get a hold of them when we got back to the States. We got a number and could not get through. We emailed 2x and nothing. I am not a fan of Aer Lingus. AT ALL.

We arrived at JFK to find the bag never made the flight. The tag on the second bag was missing too! My meds, keys, and shoes were in that bag! Four days have passed, there is no word from Aer Lingus! The customer service does not exist. My bag is in limbo. I call, I fax, and I email.... no answer!!!! This Aer Lingus is not a good airline.

I have flown internationally on many airlines for forty years. Of course bags are occasionally lost, but on every other occasion the airline has managed to deliver them--even a hundred miles or more from the airport--within a day or two. Aer Lingus has twelve flights each day from Heathrow to Dublin, and three each day from Dublin to Boston. I am entirely unable to imagine any reason for their inability to transport my bag. LONG periods on hold (typically five minutes or more per call, with many attempts never going through) with their baggage representatives have not helped.

The possibility of losing a checked bag for a week (or more; there has been no hint of when or whether my bag will arrive) is for me an unacceptable risk. I will henceforth use slightly more expensive airlines that can provide what they are selling.

All I know for sure is, Aer Lingus will never get another cent from my company, myself, or my family. If you look at this over the next 30 years, they have essentially lost over half a million dollars from the way they scammed me. I will never fly another Irish airline until both Ryan Air and Aer Lingus are out of business. How sad that Irish people can't have an airline to be proud of? How disgusting that these airlines want to profit by gouging customers, instead of inspiring return business with good customer service and fair policy.

Paula informed me that she had to email the Aer Lingus central office (in Ireland) first as they are only able to contact British Airways and request a reward flight. I asked for a reference number for the request or even Paula second name but she simply said for me to contact her 2 days later. 3 days later, I contact the Aer Lingus gold circle customer service to inquire about my request. I was naive enough to ask why they had not got back to me and the lady on the phone said I should be the one chasing them. Paula was not available, so the agent had to email a new request to Aer Lingus central office, who would have to email BA to request for a flight. 2 days later (I had learned the process), I called again to request an update.

No response from central office (that blamed BA) so I was told to call back 5 days later (was Thursday afternoon and Paula would only be available Tuesday again). When I requested a reference number again, in-case Paula was not present on Tuesday, I was told that it was not possible and not to worry because she would be in on that day (guaranteed). Tuesday, I call the office and surprisingly Paula was not in. When I explained my situation (in a polite but angry manner) the agent said she would call the central office and request an update (why the phone call could have not happened before I do not know). I called a few hours later and the agent said that BA did not have any available flights for the specific hours I requested (again why Aer Lingus agent did not contact me to update me I don't know).

When I requested any other flight availability, the agent said that she would have to put in a new request and that she could take my mobile number to contact me once an update came in from central office. I am still waiting for that call. In order not to pay a small fortune for the tickets I have gone ahead and paid for the flights with another airline. I am not surprised there were not any available seats seeing that the customer service team took over 10 days to put in a request. All in all what I call the worst loyalty customer service program I have experienced! Attempted to connect with Aer Lingus on Twitter but obviously they were more interested in posting pictures of planes flying on their Twitter feed.

We were also told that we would have to rebook ourselves on the internet for the Monday flight despite the fact that we told them that we didn't have any internet access available to us. Beside we were left to our own devices for finding a hotel for Saturday & Sunday nights and had no idea to availabilities in Frankfurt. We didn't want to risk having to sleep on the floor in Frankfurt airport for two nights with two toddlers. Given the lack of options and support given to us by @aerlingus we had to take matters in our own hands as @aerlingus wasn't willing to do anything for us.

We've also been made aware once home that they were flights landing in Dublin airport at the time our flight was supposed to land. Dublin airport wasn't closed to traffic which exasperated the way we've been treated. We are extremely frustrated that despite me uploading twice all the documents @aerlingus haven't been able to come back to us with any sort of answer. It is only because I've started to use twitter to express my dissatisfaction that on the 19th of Feb (nearly two months later) I've been able to speak with Paul (social media) that he confirmed that I have uploaded on @aerlingus Customer Relations website the right documentation since the 4th of Jan. But that due to the lack of diligence that @aerlingus organization has demonstrated in this case @aerlingus haven't taken attention and have repeatedly emailed me to say that the receipts weren't attached to my claim.

So far, we have been loyal customer to Aerlingus and would have previously strongly promoted them as a family friendly airline. However, we are currently feeling very disappointed with the way we have been treated and the lack of response from @aerlingus. Since @aerlingus have now been able to locate all the pages that I have uploaded on @aerlingus website @aerlingus have the amount of money we paid to Lufthansa who BTW were tremendously nice in accommodating us. We are looking forward to receive from @aerlingus the value of that ticket. Finally, given the fact that @aerlingus would have paid for hotels and meal had we find a booking in Frankfurt the cost for @aerlingus would have been greater than the price of the Lufthansa ticket that we've taken.

When I pointed out that there were no lines at security and that an hour would still be plenty of time to get to our flight, they still refused to let me check in and sent me to another desk to find another flight. The frustrating thing was I presumably would have been allowed to check in on the kiosk if I had been there 15 minutes earlier, but I still could have had to wait in line to check my bags. That was not the case. I was able to walk right up to the desk because the airport was not very busy.

When I went to the customer service desk, we still had 55 minutes before our departure. I asked the rep if there was any way she could get us on the flight and she said "Oh God no!" The only thing she could do was charge us an extra $521 per ticket to get us home the next day. She said she could get us to the U.S. that night, but we'd have to find our own connections, but she was not willing to quote the price of those other options.

As it turns out, it looks like Aer Lingus sold our seats out from under us. I'm sure that's the real reason they didn't let us check in. We met two ladies on the hotel shuttle bus who were traveling standby, who also missed that flight. It was very frustrating to be turned away and charged over $1000 more when Aer Lingus still filled our seats. Not only did they make more money by selling our seats, but they doubled down and charged us again for our return flight. Yes, I suppose I should have arrived earlier, but I've made long haul flights before with less time to spare. Not a good ending to our honeymoon.

Why does Aer Lingus while doing business in the US and bills in USD backhandedly charge exchange rate fees after the fact to your credit card?????? SLY SHADY TACTICS!! My wife has since flown to Ireland from LAX with her mother and needless to say they chose to fly on another airline. I will have to fly with my family 2 or 3 times next year on business and will not be choosing to fly Aer Lingus in the future. Upon writing to Aer Lingus I received nothing more than a bland PFOL letter recommending travel insurance to cover there extortion, blackmail, shady business.

My family spends THOUSANDS a year flying to and from Ireland. And I have been flying Aer Lingus since I was 7 years old. I am disgusted and so furious I can't even describe it. Aer Lingus knows it can get away with this because they are the only direct carrier to Ireland. I had heard of their horrible customer service, but had never experienced it. I would have cancelled this trip all together, except for my daughter and niece who were also traveling with me. But I can assure you, I will find any other way to get to Ireland again except via Aer Lingus.

We get to Dublin airport and we’re told by the guy at the desk that our carry-ons were too big to fit in a regional flight. It was the same size carry on I took on that same regional flight and plane back in October and had no issues but he wasn’t having it. He told me we had to check EVERYTHING minus the small purses me and my daughter had and the backpack my husband had. So we check it...then he tells us it’s going to cost 630 Euros...$845 USD.

We almost died...my husband asked if you offered any sort of government assistance since he works for the Massachusetts State Police and the guy at your desk was such a jerk. He told us he didn’t give a care where my husband worked and that he should charge us double for even bringing that up. All three of us were in shock. We only had 50 minutes before our flight was boarding so we had NO choice but to pay the RIDICULOUS baggage fees. He even made a comment that we should learn to pack lighter but then again we are women...whatever that was supposed to mean.

When we got to the gate I almost died...there were at least 10-15 other people on the flight w/ bags the size we wanted to carry on. I asked a woman sitting next to us about her bag and she told me she had no issues getting it on and didn’t have to pay a dime. Our bags were the same size if not smaller. That woman sat four rows in front of me and got her bag on no problem...not to mention the other people. It was obvious to us at that point that we were messed around with. That guy working for you was just being a jerk and made us pay to book our bags. Now granted some of our bags were overweight and we would have gladly paid that but we should not have had to pay for the bags we could’ve....SHOULD’VE been allowed to take on. It was a complete scam.