Aer Lingus Reviews

I was given misinformation on my outbound journey via Dublin to Spain about Aer Lingus representation at European Airports. One month after booking a return trip to Spain from USA, Aer Lingus changed the flight schedule for the return leg. It caused me to overnight in Dublin without accommodation available and no AL reps at Dublin Airport in the evening. My original return flight was reinstated before I left Spain, but Aer Lingus would not give me a seat because it was overbooked as were AL's next two flights from Malaga, Spain. I missed my connection to the US and had to pay the partner airline United Airlines an additional $169.99 for the same seat on a next day flight.

We tried to check in before the 48 hr rule, not realizing the rule. The check-in site brought us all to the seat allocation and because I did not buy a seat, it kicked me back to the beginning, saying you cannot book in before 48 hrs. Hard to say it, but you should look at Ryanair's website, simple, efficient and no of 48hr rule!

STINK! The plane stunk so bad I was gagging. When I asked the flight stewardess to please move me to one of the many other empty seats away from the smell, I was treated terribly. The stewardess made all the wrong decisions and put herself ahead of the customer. Aer Lingus should be ashamed.

We missed our connector due to arriving at a different time based on their flight information. What was supposed to be an arrival time of 4:20, the flight did not arrive in Dublin until 5:20. Our connector left at 5:55, leaving us not adequate time to get to our gate. Some people in the very front of the plane were able to just make the connector and told the attendants that others were on their way. They did not care and locked the gate. When we did get to the gate, the plane was still there and we were not allowed to board. I also let the flight attendant on our flight from Boston to Dublin that we were going to miss the connector and asked if they could let us off first.

I booked business from Boston to Athens. What I got was business class to Dublin and economy to Athens. On the return I was told they have no lounge in Athens and if they do I could not use it any way as my first flight is in economy. They should have disclosed this when I asked while booking the flights. Definitely not with the price.

We purchased tickets through American Airlines as a code share and instantly regretted this decision. Customer service becomes impossible from either airline despite Executive Platinum status with AA. They refuse to provide seat assignments until 3 hours prior to boarding. Upon learning this fun fact we wasted 45 minutes of my life on hold just to be refused to purchase a seat or an upgrade because it was inside of 72 hours prior to departure. It is very evident that this company is run by people who have zero interest in providing anything resembling customer service.

Shocking! Worst experience with an Airline ever. Customer service is completely unacceptable. My flights from Las Vegas to Dublin had been cancelled 5 months prior but Aer Lingus failed to change my booking). My 3 kids and I in Las Vegas with no plane yet they sent me confirmation emails! I waited over 1 hour on the phone. No solution. Whatsapp was unavailable. Again waited over one hour on the phone. No joy! Rude rep. Told me to get to Boston for my connection. Ended up with a BA flight to the UK to Ireland instead. Once in Ireland I emailed, I waited 10 weeks for a reply and they didn't offer any help. Phoned again, 2 hour wait. The sage continues!

My short flight Paris to Dublin was delayed more than 2 hours due to a mechanical issue with the plane, causing me to miss my connection. I had to book another flight, and Aer Lingus took no responsibility. I will never fly with them again.

In August 2024, my flight with Aer Lingus landed at JFK after a layover in Ireland. We originated from Naples, Italy. I have an AirTag in my luggage, so the moment we landed on August 14, I checked its location, it was still sitting in Dublin. At baggage claim, my bag was nowhere to be found. When I went to the baggage desk, the agent matter-of-factly told me there “wasn’t enough room on the plane,” so my bag had been intentionally left behind. She assured me it would be on the next day’s flight and delivered to me promptly.

We bought return tickets from Newark to Izmir, they never mentioned the tricky situation of the availability times of the transfer terminal in Dublin and sold is ticket. On the return flight we couldn’t fly because we were required to have visa as the Dublin terminal is closed. Only the airport fees were returned. Doesn’t care about customer satisfaction, stay away. We tried to save a little money ended up paying for additional tickets at the last minute

Let me start out by saying that the Aer Lingus flight we took from LAX to Dublin was fine and went without incident. We had upgraded to business class after receiving solicitations from Aer Lingus to bid on these seats. (We did have a considerable amount of difficulty finding the location of the airport lounge that was associated with this ticket upgrade. The information regarding the lounge that we were given by Aer Lingus was not very specific and even the airport staff could not provide much help in locating it. We spent a lot of time hauling luggage back and forth between terminals in an effort to locate it.) Business class was very nice and the flight attendants very friendly and professional.

Aer Lingus has the worst customer service I've ever experienced. A flight from Dublin to Edinburgh was cancelled due to them not having a machine to de-ice the plane properly. I had already paid for luggage before the flight was cancelled. I was told to file a claim for a refund using the form online. However, whenever I tried to enter in my flight number, the site told me it was not an Aer Lingus flight. I talked to several customer service agents who kept giving me the run-around, lying and telling me they'd escalate this issue when they never did. (Not to mention, don't bother with their live chats. They never have agents available at any time of day.)

Absolutely worst customer service. They code share with American, however I can not book my seat through the app. You call to get it done - long wait time and was connected with an agent who could not understand English. We were disconnected and he called me back 90 minutes later and left me a voicemail repeating hello, hello, hello…. Like he didn’t know what voicemail was. I am Executive Platinum with American Airlines and Aer Lingus code sharing gives me no recognition for this. Hands down one of the worst airlines to deal with.

Absolute worst customer service I’ve ever experienced. Can’t simple change seats for a flight. Unresponsive and unhelpful. Avoid if possible. We talked to multiple customer representatives and none were helpful with a simple task.

I booked my flight to travel home and had to make a change. The site states no fee to change. I had purchased a seat upgrade but it didn’t include not note that in the new flight. Called to resolve the issue and was told seat not available. I look in the app while on the call and seat shows it is available for purchase. They would not assign me the seat I had already paid for and insisted it was not available. This is my 3rd time traveling home in just over a year and had a bad experience with a cancelled connecting Aer Lingus fly that they would not credit for on my last trip. Disappointed in aer lingus. Your customer service and business practices force me to no longer do business with you.

I will never fly Aer Lingus again, or recommend it to anyone I know. I traveled to Italy in September of 2024 for a fun trip with my friend. On my 4th day there I had to fly home emergently due to health issues. My family back in the US contacted Aer Lingus for me as I was in the hospital to discuss changing flights and/or a refund. Ultimately, Aer Lingus did not have any seats available on a sooner flight. I was supposed to fly out Saturday and instead, needed to leave by Thursday morning. Their next available flight wasn't until Friday evening. Because of this, I bought a new plane ticket home through Delta, and was TOLD I'd receive a full tax refund (~$288) within 10-14 days for my canceled flight. This was a third of the cost of my original flight, so I was happy.

Aer Lingus has zero customer service. I have spent two full days trying to connect with a live agent on Facebook messenger. That is the only way Aer Lingus will supposedly talk to you about a claim. We are another customer who was told our flight was cancelled. I have the email, but Aer Lingus denies it and won't even allow me to send them the email to prove they sent it to me. We are out just under $5000 dollars because we booked flights with another airline after receiving the email from Aer Lingus. We seem to have no recourse. What a scam airline. Seems they have done this to multiple people with no recourse. Not sure how a business can get away with this practice.

It is nearly impossible to get on the phone to resolve my problem. Have called everyday for 4 straight days, waited at least a minimum 1 hour. I have never gotten thru to anyone. And worst now I can't get their on-hold music out of my head..

A friend and I booked an Aer Lingus flight to Scotland for June 2025. Today I get an email saying the flight is canceled and I can get a Full Cash Refund. I apply immediately for the cash refund so I can book flights on another airline as Aer Lingus doesn’t have any other flights. I get a response back an hour later that says that I do NOT quality for a refund. I call customer service and they tell me the same thing- I do not qualify for a refund. I read her the email that was sent to me that says I do qualify for a refund. She tells me to attach a copy of the email to the denial but it’s a Do Not reply email. My ticket cost over $1700.00 and I need that money back before I can book another flight with another airline! What a JOKE of an airline!!!!

I no longer feel safe flying with Aer Lingus due to their lack of care and professionalism. My recent business class flight from LA to Dublin with my two small children was the worst travel experience I’ve had in over a decade of flying with them. Not only did they fail to assist me as a solo parent, but they also mishandled my stroller, ignored requests, and didn’t provide basic redeye flight essentials. Safety and trust come from the service an airline provides, and Aer Lingus has failed on all fronts. I urge families and those seeking a premium experience to avoid this airline.

If losing luggage were an Olympic sport, Aer Lingus would take home the gold. My bag disappeared into the abyss of their care, and weeks later, I’m left with nothing but their hollow promises echoing in my ears. Their customer service team could write a bestselling book titled “How to Say the Right Things Without Actually Doing Anything.” Every call begins with empathy, sprinkled with reassuring phrases like, “We’ll escalate this immediately.” Spoiler alert: immediately is Aer Lingus code for “never.”

Our check in with Aer Lingus has to be the worst I’ve experienced with traveling. One ticket agent available to process so many customers. It took about two hours to finally get checked in at Edinburgh airport to fly to Dublin. Security was terrible as well. Finally, arrived to our destination. Our luggage did not make it on the plane from Edinburgh to Dublin. Customer service said there wasn’t enough room on the plane for it. Yet it wasn’t a full flight. We called again to get an update. Aer Lingus customer service didn’t seem to care one ounce about our missing luggage. Worst airlines I’ve ever flown. Do better.

I flew from Boston USA to Dublin to Madrid. My one piece of luggage was left in Dublin. It was flown to Madrid, but I never received my things. It took 2 hours to report my lost bag in Madrid. I flew from Boston to Dublin to Madrid. My one bag was lost, and I spent my whole vacation in Madrid waiting for it to be delivered "the next day". It never arrived. The new clothes I had to buy were carried around by me in a plastic bag like a homeless person. My bag finally made it to my permanent address when I returned home. I am waiting 4 months for reimbursement for my purchases. I sent receipts 3 times. Nothing. They didn't even give me a toothbrush when I reported lost luggage!! Do NOT fly Aer Lingus.

Found out our flight was cancelled when already en route to the airport. They would not refund taxi receipts because they were hand written. Took 3 taxis- back to hotel to try for a room and back to airport the next day. Took 3 flights home instead of 2 causing an additional charge to pack our duty free purchases in Rome. Still no refund after over 1 month.

I would note this review with a zero I could. Aer Lingus Customer service is absolutely the worst I have ever experienced. When requested, you cannot speak to a person is charge. You will be told that someone will call back. However, that never happens. Most of the representatives are courteous and professional. However, they cannot provide you with updated information. I will never use aer Lingus ever again. The reasons for this review are too lengthy to note.

Our trip to Ireland from Cleveland was great once we arrived in Ireland. My wife's name was misspelled on her e-ticket causing us considerable aggravation. The ticket agent was on the phone for 1 hour trying to get this corrected. We just made our flight with her assistance. The seats were very uncomfortable. The meal was terrible. Upon leaving Ireland, we had our assigned seats via an email I had on my phone. They printed our boarding passes and split us up. We both ended up with middle row seats, 3 rows apart. Again the meal service was terrible. Again the seats were very uncomfortable. We did not enjoy the flight experiences with Aer Lingus.

2024 did a trip covering the areas in the UK and ending in Dublin, Ireland. Arrived in London via British Airways and scheduled to leave Dublin via Aer Lingus. I flew/fly economy in all flights, so I am not expecting anything extra, but on ling flights for the most part airlines provide a little more. There was a stark difference between BA and AL. The seating was almost bear minimum. I was surprised when I asked for coffee and was told no, and that we would be getting ice-cream soon. This was an 11 hour flight scheduled to arrive at 10:00 a.m. This while the person in front of me me was provided with unlimited snacks and seconds on dinner. So bizarre.

Paid $14,000+ for two first class tickets Dublin. They lost all our luggage and will it update us. Spoke to a lady in customer service named Emma who needed to give her last name or help in any way other than telling me to call another number. We were told we would have a luggage delivered directly to our hotel which has not happened and they will not give us an update. I asked for reimbursement for all the things we have had to buy since we don’t have our luggage and I was told to submit receipts to possibly get a “partial reimbursement”. I wish I could go back and fly Delta instead.

O they are so bad, wished I never booked with them. Our baggage has been missing now for 5 days and we can't reach anybody. Not on the phone (4 tries...after 4, 5 hours on hold they end the connection), not by email, not via their tracking system, not via X chat and not via Facebook chat.

I want to give bad review about Aer Lingus. Today was panic day and worse experience ever I had. They make us late to check in and say, "You have time. Let us serve people who don't have time". And then they check in after they issue boarding pass. I was at gate 25 min early still they didn't take us and forced me to pay £120 and make me run 3 time from service desk to gate.