Aer Lingus Reviews

Absolutely zero customer support for US-based customers. Despite booking the flight through American Airlines, American Airlines apparently has zero way to communicate with Aer Lingus - can’t print boarding passes despite having an AA confirmation number, can’t change seats, and zero gate agents in the entire airport. Embarrassingly bad customer experience.

Terrible customer service. We booked and paid for extra legroom more than 4 months in advance of our trip. The day of, I confirmed this with customer service. At the airport (ORD) we were told our seats were not available and were given middle seats in the back. Every flight for the month of May has been overbooked per the airport. It is impossible to get ahold of customer service to get refunds/compensation for the inconvenience. Consumer beware.

Stay away from this bogus airline. There is a reason for all the recent bad reviews. Tried to get a refund that was insured to find out they take out over 75 percent of fees including fuel surcharge. For a flight never taken, please explain this rip off. 982.00 ticket gets back 209..scam..out of business soon enough.

Our flight to Dublin was severely delayed due to a computer malfunction and the way home was canceled due to an engine issue. They clearly do not maintain their planes and are unsafe. We were sent to an alternate city and loaded onto buses without any other option. The staff did not care and we were told to deal with it. No upgrades, vouchers or compensation was offered - not even a free drink on board. The planes were dirty, with tiny seats, cold food and broken screens. Absolutely terrible airline.

Flight from Chicago to Dublin - perfectly fine. Coming back, at 12 am, flight at 10 am is canceled for some technical reason. I had to get back to work the next day and couldn't accept their next day flight so at 3 am in the morning I had to book another flight to get home for myself and Aunt. Paid $1663 to get home 5 hours later than expected due to this cancellation. I follow up with Aer Lingus for reimbursement of part of the round trip flight and they tell me because I booked with Expedia, that they can't talk to me because it was booked through a 3rd party.

I booked 3 months in advance, and paid more for windows seats. I was traveling from Chicago to Dublin and back with my family. They changed my seats going over but only pushed me back 3 rows, and took my window seats. Flying back they sent me from row 12 to 36. Said the plane had been switched. Which for a reason makes 100% no sense. So both times I paid for windows and lost them. Second time they pushed me to the back of the plane. The only thing they said was, "You can get a refund for the seat difference. Go to our website and fill out a form. We'll get back to you within a couple weeks."

I was travelling from Toronto to Dublin - Dublin to Bristol. I needed to come to a small airport like Bristol as my elderly parents live close and would be able to collect me. My flight from Toronto to Dublin was delayed for 3.5 hrs and my flight Dublin was cancelled to Bristol. I was rebooked from Bristol to Birmingham- not helpful. My luggage was lost for 3 days. I have asked about compensation and have heard nothing. Really hoping this is not so for return flight to Toronto.

Aer Lingus was almost 2 hours late into Heathrow which caused all 5 of my family members to miss our United Airlines connecting flight home. Our flight was 100 feet off the ground from landing at Heathrow and then suddenly took off and we circled for over an hour. We were already 30 minutes late taking off. The crew did nothing to help those with connecting flights get off the plane first. Aer Lingus customer service at the airport was going to rebook us and pay for the new flights but couldn't find any flights for 2 days. The service rep at the airport recommended we book our own flights if we could find any and send in for compensation so that's what we did. She implied we should get some kind of compensation for the flight, hotels and other expenses. We had to stay the night in Heathrow and booked our own flights out the next day.

The first problem was the fact that we could not select free seats on our return leg of our trip from Manchester to Washington DC. We had to wait until we checked in and were assigned random seats even though we were traveling with our kids. In addition, We almost missed our flight from Manchester to Washington DC (via Dublin) on July 25, 2023 because we had to wait 2+ hours in line just to check in. We were not able to check in online the day before because both their app and website were down. There was just 1 person at the Aer Lingus desk checking a long line of people in. We barely made our flight to Dublin. I will not recommend this airline.

We arrived over 2 hours before our flight was to depart from Dublin to Philadelphia and checked with ticket assistance when we saw a line in ticketing that was very long. The ticketing assistant told us to get in line. No mention of 75 minute flight closing time or that we should go to a "special flight closing counter" if the 75 minutes was close to expiring before we got to ticketing counter. We get to ticketing counter and they tell us flight closed, too late. Then when we go back to ticketing assistance counter, they blame us for "not listening to the announcement" that the Philadelphia flight was closing.

My prescription eyeglasses (bifocals and farsighted) were thrown away by the stewardess on my flight from Orlando to Amsterdam with a overlay in Dublin for 5 hours. I didn’t sleep enough for 2 days because of the death of my baby sister. I flew for her funeral. While eating my lunch my eyeglasses most likely fell on the tray because I fell asleep. I had my hands on the tray and had no clue that I fell asleep. I was not finished with my food. Nobody woke me up. Nobody asked if I was finished eating or if I needed anything. My tray was cleaned up and it was not even time to make any landing either. I am close to 60, tired, and grieving the loss of my closed one. I kept looking on the floor, all around for my eyeglasses. The cabin manager helped look for it too. I offered to go find it in the trash but the crew manager mentioned about safety, hygienic reason that nobody was allowed to do that.

The agents at the gate are incredibly hardworking. Aer Lingus has crooked overbooking policies. We booked our flight 7 months out and checked in 4 hours early. We were involuntarily denied boarding, causing us to lose 2 days of our vacation. They violated federal policy twice by not including a verbal or written reason as to why we were selected for IDB, and by not asking for volunteers to take a later flight in exchange for compensation. They have a 10 percent overbooking policy, one of the worst of any airline company!

Flew twice this month with them and never will again. Old dingy planes, charge for everything, even water, and they treat customers terribly. Our flight was so delayed we missed our connection, but they told us nothing during the delays, left us sitting for hours on the plane when it arrived, then did everything they could to avoid helping us after missing our connection. They then let us stand in line for two hours thinking we’d be booked into a hotel only to be given a blurry page outlining your rights and being told to figure things out ourselves. They don’t even tell you how to reclaim costs and do their best not to compensate you. Awful airline!

Aer Lingus is terrible. They put us at the wrong gate flying through Heathrow in London. Missed our flight and had to wait about four hours for next flight then got into Chicago too late for last flight and had to spend the night. British Airways did pay for our motel. When we got to Memphis other members of our group had gotten in the day before and were already home so we had to get an Uber for about 100 miles home. When I submitted the bill plus a few dollars for food and miscellaneous to Aer Lingus they claimed they had no record of our ever being passengers.

I should have known what was in store for me when I called Aer Lingus and heard 3rd world music on hold. Not to waste everyone's time; after 6 calls and hours on the phone, I came away with two issues. One, Aer Lingus just does not care about their passages. Two if it were not for international safety regulations they would probably be flying very dangerous aircraft, because they would not spend money on maintenance. I am not looking forward to the flight.

Flew from JFK/NYC to Italy, which required a layover in Ireland. Flight outbound from JFK to Ireland was nice, if you are located on the outside seats. The three hour flight from Ireland to Italy was on the dirtiest and oldest plane I have been in, in decades. No entertainment for the duration, cramped, and not even seat pockets in front of you, just a dirty old plane. They should be ashamed. On the way back, same thing. Dirty old plane to Ireland. From Ireland to JFK/NYC, we had the unfortunate ability to sit by the exit, restroom, and galley. Want people's backsides in your face for 6 hours? Sit there. Want to get no rest whatsoever because it seems the flight attendants make a sport of slamming things as hard as they can? Sit there. Want to smell them cooking, for no apparent reason, some sort of cabbage dish that smells so bad it makes you want to vomit? By all means, sit there.

1. We were scheduled to fly out on September 10th. Because of Aer Lingus’ issues with their “Systems” a "major break in connectivity" (just about every flight was cancelled that day!), we spent an entire day in Dublin Airport. We were told we would be flying out that day, so we should wait. We were loaded on the Plane only to be told to get off an HOUR PLUS on the plane. At that point there was no Aer Lingus people in the airport or on the phone (we remained on hold to the company for 2 hrs.+). We were told (by the crew) to just make our own reservations & we would be reimbursed, for our troubles (we were told “…you're on your own…”). We were not able to get a flight until Sept. 12th.

We were detained in Paris on our flight to Dublin because an "engineer had to sign off" on the flight. That sign-off took 1.5 hours which caused us to miss our Dublin to LA flight. While Aer Lingus arranged for us to fly to NY on Aer Lingus and then LA via Jet Blue, our bags did not come with us which caused great problems as we needed them for our next destination.

Updated on 02/04/2023: It took almost a month and two tickets, 6 follow-on answers and request for status, and two phone calls, until I received today at least the reimbursement for taxi and bus after flight cancellation. Concerning the EUR 600 as compensation for the flight being cancelled. The first rejection indicated as reason "The flight was delayed because of de-icing of the plane, and this does not qualify for compensation"; incorrect; the flight was cancelled and not delayed.

Our flight to Dublin from Toronto arrived over an hour late. We missed our bus reservations to Belfast and could not book new tickets nor could we get a refund from the bus company. We had to wait until over two hours for seats to become available with a different bus company. Aer Lingus staff advised how to get a refund for the new tickets and gave us the e mail address of Customer Service and the information they needed to cover the compensation they advised we were entitled to. Our request was sent in September 2022. No reply to date....of any kind from Aer Lingus.

Be very careful when dealing with Aer Lingus over baggage claims. My wife and I each filled out missing baggage forms after our flight from SFO via Dublin to Edinburgh landed. I finally heard back from them and was given a baggage locator number. Thus began a 4+ month (and ongoing) journey to be properly compensated for our lost luggage. We were asked for a list of contents, then we were asked for the prices of the contents, then we were asked for receipts for all of the contents(!), and finally we were asked for bank statements(?). Each step took approximately two weeks before the next one arrived. Each time they asked us to continue supporting them.

I missed my connection, but that was really a moot point as even if I got there earlier, passport control shut and I could not make the connection anyway. there was not a single Aer Lingus personnel inside the airport willing to help. I had to go back out of the airport to the check-in desk to get ‘help’.

They sell a "get off the plane" first product, yet there is no priority boarding for this ticket. I spent an extra 25% to get these seats because I thought it would provide priority boarding in order to ensure I could get my carry-on bag on the plane. They board the planes first with business class, then with the rear 25 rows, and then its a free for all for the rest. No distinguishment between whether you paid for a premium seat or not! Very stressful.

This airline is complete scam, the agents have no idea what they are talking about> Due to unforeseen family situation we had to change our flight to another destination. I have gotten so many different answers and finally the agent that made change my flight put last years date!! How could the system allow you to book a flight in the past, it has been 7 days that I'm waiting for supervisor to call me and nothing. They also charged us a lot more to make the new booking. What I see online is a lot cheaper but they said their prices in call center is high and of course I'm unable to make change online. The agents are so rude and I hate calling with them...I hope I never have to fly with them again.

We originally had flights booked for Nov 10th which we had booked well in advance and had made sure to select seats together due to it being a 9+ hour flight. The flight got cancelled and so we got moved to a different flight on Nov 12th. Aer Lingus is refusing to seat us together for the flight unless we pay for seat upgrades despite them A. Cancelling our original flight and B. The flight they moved us to being cheaper than our original flight. We have spoken to 5 separate support agents and nobody has helped us. We have been given a plethora of excuses with some of them actually contradicting each other.

Aer Lingus Disaster started on the 14 Aug traveling Manchester to LA via Dublin. All started 1 check out person on desk for 2 Ireland bound flights not ideal start. 90 mins wait then the incoming flight which was delayed for 2 hours giving us very little time to connect our trans Atlantic flight from Dublin. The cabin crew informed us that the flight to LA was aware of incoming flight delay from Manchester and they were going to wait once arrived and rushed through immigration. We got to the desk and the flight had left. We was then took to ticket office where we were told that we would be looked after, not the case when we got to the desk the lady said where have we been the plane wasn't late.

I highly suggest paying more for a better airline. My bags were delayed and have been out for delivery for days even though I have medication on in them and I’m checking out today there’s no sense of urgency and I can’t really get anybody to do anything because the call centers are in Asia. Although they have all been kind they really have no power and can only submit forms.

I'm very unsatisfied with Aer Lingus services. First of all, delay on the flight. Then my bag was missed. So far, I have not been contacted or at least apologized for the delay. Very terrible service for myself, first and last time to use their flight and I will never recommend it to anyone.

Aer Lingus flight was due to depart Dublin at 9.45 am - at 2.36 pm passengers still waiting to board this flight and consecutive flights. NO announcements made. No staff to be seen. Aer Lingus need a lesson in Customer Service. APPALLING. NEVER USE THIS AIRLINE

I will never ever travel Aer Lingus again, flew from Exter to Detroit via Dublin on Aer Lingus. We arrived minus bags - United Airlines dealt with the complaint very professionally and one bag turned up with a second bag not arriving. United could not get anything out of Aer Lingus. I understand bags get lost but Aer Lingus just answer their supposed US helpline and then just cut you off - there is no way of finding out what is going on. I been flying for 20 years on many airlines and never had such a problem - will never fly them again and make a point of letting other people know what a lousy airline they really are.