Town Fair Tire Reviews

10-28-2011 (Everett, MA). Paid $42.50 for balancing and new valve stems for "free" snow tire change over from summer tires. They replaced only 1 valve stem, not all 4. Service writer verified. Requested to fix a flat, they didn't. (The actual rim was damaged, but not notified until I went to a different company. )

11-28-2011 (Everett, MA). Took car back to Town Fair Tire a month later due to flat not being fixed. Paid another $42.50 a month later for balancing and new valve stems for "free" snow tire change over back to the summer rims due to a leaking rim, not fixed nor notified of the first time. Waited 3 hours getting snow tires changed over to nice summer rims. They did not put spare back in place. Lost my personal allen wrench to take off cover (They did give me a replacement one after I mentioned it). They lost 1 of my matched tires. Service writer notified. Not resolved at this time.

Another time(Danvers, MA). Key to remove rim cover was not returned. Had to buy a new wrench from Koenig about 18 bucks with shipping.

Another time. (Danvers, MA). 2nd time Key to remove rim cover was not returned. Bought allen bolts, so I wouldn't have to buy another specialty wrench from Koenig. The allen wrench for the new screws is now missing after this last visit. (They did give me a replacement wrench after mentioning it was gone).

They were different model (a hundred bucks cheaper than the ones agreed upon (This is slightly illegal). (Someone not knowledgeable about tires would not have noticed this).

Another time. (Everett, MA). Really loud scraping sound after tires were changed over. Took back and was told nothing was wrong, and they couldn't hear it. (Come on, that was really bad). Took to mechanic who noticed rear backing plate was bent after they replaced the tires. Free snow tire change over $42.50 each, which doesn't include balancing. (Who would put on tires without balancing them). Due to their error, I am forced to buy 4 new tires from their company.

I filed a police report, and the reporting officer agreed that the lug nuts that are now on my vehicle are "old and not original factory equipment." Town Fair is giving me a hard time and refuse to switch my lug nuts back or purchase new ones for my vehicle.

Frank said that he would replace the hubcap and do a four tire alignment for $39.00. I called today to customer service to complain about the poor customer service and the missing hubcap. They called Frank in Wallingford regarding this matter and later on, he called to tell me to bring in my car. After examining my car today 11/17/10, Frank stated that my new hubcap was put on the left rear tire. He stated that evidently, one of my other hubcaps was cracked and they replaced it with the one in the truck (wrong hubcap) and it was put in the box from my car and thrown out. They made no attempt to return the cracked hubcap to me. However, they did a free four wheel alignment today.

He didn't specify I would have to pay difference until he took it in back and switched the tire (which does not match the other three). He refused to give back my rim because the guys already put other new one on. I was upset and felt tears coming down so he then said he will give it back without balance. I paid $549 for the tires. I had and rarely drove my car because I have another one. Why do I have to suffer with different tires on my vehicle now when I paid for four matching ones. Not my fault. The tires I bought were discontinued. I believe I should be able to have four matching ones.

When I told my husband I have to go back Monday to check the torque he said no, you don't need to do that. I then called the store so I could understand why the necessity. Matt, the store manager, said they recommend it. I asked who they are and he said Town Fair. I said I just don't understand why that needs to be done because I have had a lot of cares in my 61 years and never had to do that. He asked for my phone number, looked up my order and said that was because I had over 100,000 miles on my car and if I looked at the back of my wheels, I would see the bolts are probably rusted with all those miles. I told him in January, I bought new steel wheels and new tires from him so I don't have the old wheels. Well, that stumped him, because now he had run out of answers. I said my husband bought new tires from them and he didn't need to bring it back in. Again with the 100,000 miles on my car. I said, no I have new wheels remember. He said well this is our new policy since about a year and a half ago so. I said my husband got his new tires from you after I bought mine.

Now, this really annoyed him so he said, well this is the company recommendation and it is up to you. You can do what you want, you can do it or not, you can come to Town Fair or not, you don't have to even drive your car if you don't want. Your choice. I told my husband who called him back. Matt denied he said that until I got on the phone. My husband said I was only trying to understand the process and the need for something and making comments like that was not customer service.

I have been in customer service for many years and I can tell you, I do not treat paying customers this way, nor do the people who worked for me. Next time I will drive all the way to Milford and try another of their stores. If this is the norm, I will use my local mechanic. After reading other complaints about Town Fair, I'm actually nervous about driving my car. Did they do anything at all? Did they mess things up?

Since I drive an AWD car, I had to search high and low for a company that sold my exact tire. After traveling to Mass to a different company, they had no idea why I was even having my tire replaced. I explained the situation and they told me that I was lied to. There were no nails in my tire and there were no holes. The tire had separated from the rim which was easily fixed by resealing the tire at no cost.

Town Fair Tire tried to scam me into buying a new tire by blatantly lying to me about having nails in my tire. And to top it off, when removing and replacing the tire they altered my alignment so that now my car veers to the left. I am in the process of complaining to the company since I am pretty peeved that I was trying to be scammed.

Ok, I should have said forget it right then and there. But I went anyhow. In any event, it took over 2 hours just to mount and balance the 4 tires. Having worked in a shop for years, if I took my time, I could mount and balance 4 tires in 30 minutes, tops. So these guys are clearly amateurs. Then I had to wait another hour and a half for the alignment. 3 and a half hour for four tires and an alignment, is ridiculous. To make matters worse, there was grease and dirt all over my carpets in my car and greasy handprints all over my wheels. The salesperson I dealt with appeared to either be overtired or high on some sort of drugs. He was just rude and completely uninterested in doing his job. This was the first and last time I will ever deal with this company. Who cares about a good price if the service you get is crap.

Here we are, one year later and I need a new tire again. Like and idiot, I go to the Town Fair Tire in Natick Mass. The kid there started with the $100 deal. I said.. no no no. Just give me a new tire. He told me he put the new tire on the back because I have more power in the back. I just looked at him and knew I made a big mistake again. I have a 2005 Chevy Impala and now the car has front wheel drive. Now, the tire he took from the back is now giving me a problem. They did something, I can't prove it though.

I went to a tire place that has veteran employees. He told me when you go to town fair, you are dealing with a bunch of kids that don't know what they are doing. I believe that is very true! Of course, he said you are right, heaven for bid you have a blow out, the bad tire being in the back will give you more control of the car. That tire he put on the front is not so good, you think he told me that at town fair... ahh... no. Town Fair Tire should be called Rip of Tire, because that is all they do. They take peoples' money and have a bunch of kids working on your car. I can't believe I have dealt with 2 different locations, and got the same result... nothing!

Furthermore, the new tires were filled at 30 and 32 psi when the specs called for 41 psi! After a feeble attempt by the acting manager to find a replacement bolt, I decided to drive to Home Depot and purchase a bolt and nut. Before I left, I asked the manager why I was not told this bolt and nut was missing, if in fact it was, prior to the front-end alignment and why it wasn't replaced. He looked at me as to say he had no answer. In conclusion, if I did not check my vehicle, my wife or I could have been seriously injured, or worse, if the tie-rod after time separated from the wheel. And if that was not enough, I had to tighten the lug nuts again to ensure my family's safety!

When I asked to what pressure the tires where inflated, he answered 32. That was because it was going to get cold tonight and the tires would lose air pressure! I asked that the tires be retorqued by another person. The next person loosened the lug nuts using an air tool, and then, using a torque stick on an air tool, he seated each lug nut in turn without snugging them first and then tightening them in stages. So much for the second person. I returned home to torque all the lug nuts properly myself and found most of the lug nuts damaged to the point my socket would no longer fit them. I also found 2 of my alloy wheels scratched in a circle at the location of the lug nuts indicating a person either dismounting or mounting the tire didn't even lift the tool away from the wheel while moving it from lug nut to lug nut.

Mad, I went back to the dealer a third time. After hearing my complaint, an assistant manager immediately started pointing out that there must have been other dealers working on the car and that the lug nuts were old and rusty. Needless to say he and I did not communicate. The salesman, Steve, then took over and stated they would replace the lug nuts and offered to again check the torque of my wheels. I agreed. The third mechanic started to just put a torque wrench on each lug nut without first loosening them. After he was instructed to loosen them first, he grew angry when instructed to tighten the lugs in stages.

The "mechanics" at the local Getty station, pride and hammered my door open and I think made it worst. Then the Town Fair Tire guy told me that if I wanted to take care of the care myself and not leave it with them that I would need to get "3 quotes" from different Autobody shops and present it to them before bringing it anywhere, well stupid me believed that until I found out more about the law and that what he said was illegal in MA and that I could bring it to whomever I wanted. This was like 6 monthes ago and my car was fixed after 3500 dollars and it still isn't the same as it was before. It is safe to say that I will never go to a Town Fair Tire agian.

Since repainting the wheel will never match the other wheels and will have some noticeable areas where it's been repainted, I want a new wheel. The manager refused to buy a new wheel and I'm forced to file a claim with small claims court. What are my chances of getting a new wheel and what's the worst case scenario? At the very least would small claims court force the tire dealer to give me the money to get the wheel repainted?