Town Fair Tire Reviews

I had an issue with a slow tire leak which turned out to be a bad stem valve. Ricky was very courteous. He said it would take about 30 minutes, offered tv coffee, and water. It was done sooner than expected time.

On Saturday, Sept. 7 I left my GMC Sierra at your store in Falmouth, Massachusetts for a new tire. I have always purchased tires there. Since my wife and I were leaving Monday for a camping trip, I unlocked the truck bed door to get our fishing equipment ready. That is when I found out three rods and reels worth $1200 were gone. Three St. Croix rods and three Shimano reels. I did not consider taking valuables from my truck because never did I imagine a worker robbing from a customer at Town Fair Tire for obvious reasons. It sickened me for two reasons: the money and how low an employee would go to do that. Please respond, sir. I am 68 and retired. I give Town Fair 200 bucks for a tire and some lowlife it hired steals out of a customer's vehicle.

Bought Michelin tires here after a lot of research. They were pricey but I felt important enough for the extra money. Tires needed air weekly. Finally got an appointment and each one needed to be resealed. Ok. Someone messed up. A few days later, same thing. Tires aren’t holding air -again. Now they replace the sensors in all four tires. A few weeks later, same thing! They told me now they found a nail in one tire but the other three just needed air. In the meantime, once a week I've been stopping in to have them add air so the light goes off.

Branford, CT location: LONG wait times, somewhat rude at times. Bought tires through a commercial account ($900). Properly maintained my tires, air, rotating and regularly checked alignment. Unfortunately, I did get a bad flat on the highway about a year and a half after the purchase. Not repairable, I tried to find out what the policy was as far as warranty, but this shop was unwilling to work with me. I unfortunately did not have the receipt on me, but I provided purchase information, name, date, and amount of purchase. They claim nothing was showing up in their computer and could not answer me if the tire was covered or not, rushing me through with a long line forming behind me at the counter.

Tires are reasonable, Front desk very helpful and professional. The wait time is way too long. Over 3 hours to install 2 tires and I had an appointment. They did apologize for the long wait. Nico was very helpful and respectful. As soon as I walked in he stated, "I will be right with you." As he finished with the other customer I was helped. I would recommend Town Fair Tire. I Have to say that my appointment was at 9:00 am and my car was taken in at 10:45. It was completed nearly at noon. They may need to hire more tire technicians.

Went in for a flat tire. Out in 30 minutes with peace of mind that it would last. And the price was fair (Have been buying tires here since I was a teenager - always the best value and warranty options).

Bought 4 tires for my Highlander 13 days ago. Since I installed and aligned the tires make a lot noise, specially in high speed. Created a case with Yokohama manufacturer and I am trying contact Town Fair Tires to fix the problem. A lot noise and vibration!!!! Do not buy these tires! Do not buy!!!!

Purchased tires by going online to get information then spoke to Bill one of the managers. Been going to Town Fair Tire in Warwick RI for many years. Best prices and service always buy road hazard for your tires for peace of mind. It’s worth the extra Pennies. They keep to their schedule and guarantee their tires and workmanship. As I stated Bill one of the managers was so helpful! They're not high pressure because they give you the best deal in the state. Many tire places do not offer road hazard so be aware of this. Rhode Island has lousy roads and are working on them constantly. Leaving debris which ruins your tires.

I have been Coming to Town Fair Tire for no less than 10 years and the service and the quality of the service never changes! They are always courteous, very friendly and absolutely well versed in the product that they sell. You never feel any sales pressure and that's huge! I was in there today and You observe how they treat all the customers and they treat everybody with respect and concern. The store I was at was Salem New Hampshire on route 28 North. Great job guys, keep up the good work and I'll continue sending people to you!

I recently on September 11, 2023 visited a Town Fair Tire located at 1414 Washington Street, Hanover MA 02339. As I walked in the door as the first customer at 0758 I was greeted by three individuals whom avoided eye contact with myself and off the bat made me feel like I was an inconvenience... so I stood and patiently awaited until the awkward pause was then interrupted by one of the men stating “Hi, do you have an appointment this morning.” I then explained how I just worked down the street since 3 pm the previous day (total of 17 hours) and I did not have an appointment. I was exhausted and when I went to my car to leave work… one of the tires I had recently purchased would not hold air (purchased two sets of four tires within the last year).

Unfortunately ended up at the Hyannis location for a couple front tires Saturday afternoon. Woke Sunday morning only to find one was leaking. Stopped in on Tuesday figuring they would take care of it. Was told I needed an appointment. An appointment for a leaking tire they installed. Got to be kidding! Got the usual ** about the labor shortage etc. Finally walked in disgust. Any other tire place would at least looked at it. Never again.

Over 1 hour of my time while the Hyannis manager messed around with my tires on the car telling me what I need. I told him what I wanted....just got ignored. When I told him I wanted the "FREE" front end alignment he said they could only do a 4 Wheel alignment on this car and it's not free. What a run around by a bunch of jokers. I ended up getting 4 tires online shipped to the location I wanted CHEAPER than Town Fair. When I sent a message to Town Fair Tires the VP of the company responded by calling me an internet assassin!!?? Again....DO NOT BUY INTO THE ADS... They LIE!! Don't waste your time or money. There are plenty of HONEST tire services out there that will treat you right for an HONEST PRICE.

The telephone scheduler mistakenly listed my appointment as "drop off vehicle all day". I found this out when I arrived at Town Fair in Hyannis. I needed a new set of 4 tires, but the all day requirement was impossible for me. Eric stepped up and said he would make every effort to make things work for me. Within an hour, I had a new set of tires and was on my way. Such customer service makes it easier to spend over $1000 on tires and feel good about it.

Went to have a flat fixed. Ethan (GM) recommended alignment and 4 tire balance. He then called and told me the tire had to be replaced, I used the TownFairTire price beater online tool, received a confirmed price 24 hrs later, and ordered the tires. I went to have the tires installed and Ethan (GM) refused to honor the confirmed order price offered by admin@townfaire.com. I asked for a refund on the alignment and balance that was never done. He refused that too. TOTALLY dishonest. NEVER go here. Other Town Fair Tire shops may be better.

Totally annoyed! I had a tire replaced at Town Fair Tire in Danvers. I picked up my car and my dashboard is lit up like a Christmas tree! Tire sensor light, abs light, traction light, power steering light, engine light, and TPMS warning. My response from Town Fair was “You’ll need to take it to a mechanic. It wasn’t anything we could have done”.

They told me it would take about 2 hours for my service. I was there 4 1/2 hours. I noticed my car in the lot and asked if the keys were in it. She said they hadn't had a chance to call me and she would be right with me. She finished waiting on another customer and proceeded to bring a document into the garage. I said "Hello. Remember me." She said, "I didn't forget you. I will be right with you." I said, "I have been here 4 1/2 hours. Don't I get any priority." She ignored me and continued doing what she was doing.

Updated on 08/05/2023: Nov of 2022 I sent in a review to your company and we are now in August of 2023. Sad to say, no one has ever contacted me to make an attempt to resolve this issue. I’ve brought back the car, rebalanced, moved the tires around and nothing. Worthless tires. My account is paid in full. Don’t even want to use their services anymore. Town Fair Tire is useless. It’s not about customer service anymore more, it’s about the profit line.

Been doing business with this company for over 20 years. Marcus in the Warwick RI store handled everything and took care of this Veteran with price match policy and service. Still a very friendly atmosphere.

Town Fair Tire at 67 Newtown Road Danbury Ct is a safety hazard. They are negligent and careless with your vehicle and your safety. They should be shut down before they kill somebody. The first time they failed to find a nail in my tire that was flat when I had the vehicle towed there. Unbelievably they sent me away twice again claiming it was OK. A competitor immediately found the leak and repaired the tire. The second time I should never have gone back. I purchase a new tire at a rip off price. When they claimed I didn’t have road hazard warranty which was a lie. The tire went flat overnight. I took it to a competitor who found Town Fair put in a faulty valve stem. God forbid I’d driven a long distance at a high speed thinking I had a good new tire and my other tires checked. And they forgot to put back the caps as well. Flunked the basics. Don’t let these careless incompetent goons touch your vehicle - they are an accident begging to happen.

I was late for my appointment yet they still got me in and treated me very well. I have always dealt with TFT, and I have never had a bad experience. I would recommend them to anyone. They have always went above and beyond for me.

Went to this place to get two new tires. During the following month I had a low air pressure sign popped up on my dashboard multiple times. I went back to that place and they fixed it saying the problem was a tire pressure cap and it’s fixed. I have no idea about cars and believed them. A few days later I moved out of state and got the low air pressure sign again while driving on a highway. And AGAIN it was both new tires that have low pressures. AND one of the tires didn’t even have a cap on when I went to put some air in. This is a scam place. They have no idea what they are doing. Go to a trustworthy place where mechanics know what they are doing. I’ll never go back there when back in MA as well as won’t recommend them to anyone. Don’t waste your money and time on them.

I have again purchased a new set of Continental True Contact Tour tires for my 2014 Honda Odyssey at Town Fair, 605 Amherst Street, North Nashua, NH. Again, I am pleased with the staff and service here. I stopped by yesterday to set up an appointment for today. They had the tires waiting for me today, installed them, and had me out the door in an hour. I am pleased with the price and the service. The manager, C.J., along with Chris, Anthony, and Nick are all very fine staff. No hassle.

My experience with Tremain was wonderful. He was very attentive, has great customer service skills, very respectful and was able to solve an issue I had with one of the technicians! This store needs 10 of Tremain! His awesome!

I dealt with Cody at the Biddeford location for purchase of winter tires for my lifted truck… I was hesitant about “downsizing” my summer tires (cause I HATE THE LOOK) BUT they don’t handle well in snow. They worked out great and they switched out my tires at the end of snow season for free. A lot of tire places won’t deal with aftermarket lifts and tires… Appointment was on time and awesome service!! Thanks!

A HUGE thank you to Kevin and Ray at the Cranston location. They fit me in and helped with my crisis the Woonsocket town fair location left me in. They also apologized a million times for things that weren't their mistake and rectified the situation for me. The Woonsocket location on the other hand, HORRIBLE. I had an appointment for 8:30, a donut was on my car with the actual tire in the trunk, with the warranty I came to have them check the flat in the trunk and the slow leak in the front, I sat for TWO HOURS, for what I thought they had "fixed".

Jason was very professional and knowledgeable about the products and helped us choose exactly what was going to be right for my vehicle. He was very friendly and so helpful. We will definitely be going back.

I had a slow leaking tire. The tire technician found that it was a bead leak causing slow air loss. The repair work was done quickly. The service writer was friendly and efficient. Great Job! I will definitely come back to this Town Fair Tire Store!

I drove to Canada in October. On return I had a blowout, 10/22 I went to TFT Quincy MA. Purchased 4 new tires $900. They never inflated them properly. After 5 visits a manager said, "We are too busy." What? The rear tires are larger than the front so different PSI and they didn't check this. He made me feel It was my problem. They also didn't secure the spare tire back in the trunk. Next time I will spend the extra money and go to the Mercedes service department.

My husband went at this place of business to get some info about tires. The guy at the desk, was ignoring him as he answered three phone calls and did not even acknowledge my husband. My husband stood there and then left because customer service is terrible! Would have been nice to just acknowledge a customer who was standing there for a while.

At the beginning I was a little scared and hesitant to deal with them due to my bad experience in the past with them, but then I started talking to Bryan the manager in the service department. I explained to him what had happened at another location and the type of bad customer service the manager and employee gave me and that I had also call the DM Rich and I was still waiting on a call back from him and yet had gotten, Bryan told me not to worry. That he will fix the problem and made me feel at ease. Such wonderful customer service from start to finish and I would recommend him to anyone. He was the best so far at the Enfield Location!! Thank you so much Bryan for making me and my kids feel safe again...

Bought four tires at Somersworth New Hampshire Town Fair Tire. The PrinX tires were recommended to me. I had never heard of them but I was told they were a very good tire. Additionally I was asked if I wanted an alignment to which I answered that my tires were wearing evenly and I did not want to pay for an alignment. When I went to pay for my tires I saw that an alignment had been performed and I was to pay $64 dollars for the service. I asked to see the original associate I had talked to but she could not be found and no one knew where she was. I'm guessing this is standard operating procedure for extracting extra revenue because the VIP in Biddeford had done the same thing to me a few years back. Maybe I'll learn finally?

Kevin the store manager was excellent about helping me with new tires for my Pilot. He understood I was limited on knowledge about my vehicle and he provided that. I am a unemployed woman that spent a night in a ditch this past winter due to bald tires and with it being such a safety concern with my tires and financial situation he was able to assist me. Clearly I am so grateful for his kindness and excellent staff. He made a very unfortunate situation I was in so much better and I am thankful for people that help other people. Beyond the make model of the tire a kind human experience is exactly what I needed. Great job Town Fair Tire Centers of New Hampshire!

Joel at the Everett Mass store was extremely helpful and understanding given my particular tire issue. He was knowledgeable and pleasant to deal with! Thanks for your help!! Will return when the need arises.

I had a appointment at 2pm today. I arrived at 1:45pm. I was told I only need to have 1 tire worked on since I was here yesterday and they did most of it but 1 tire they could not work on because there was some screw stripped. So I went to my mechanic today and sat there for 1 hour. Then came back here and after 45 minutes was told my car was next. Then 45 min went by I looked outside and my car was still sitting. 1 1/2 hrs after my appointment time and having to keep asking they finally brought my car in. Never again will I come here to Town Fair Tire in Brockton.

I have been using Town Fair Tire for decades. No matter where I have moved to I chose Town Fair Tire for my vehicles. In fact, I have used them in Milford, Peabody, and Lawrence MA along with Manchester, NH most recently. Zach was very professional and I will say it is just that professional approach from the tech reps that keep me returning to TFT.

I had a horrible experience at Town Fair Tire in Williston, VT. I will never bring my vehicle there again! I spent a lot of money for my 2021 car to now not be balanced as well as tire pressure sensor not working. I took it back to which they told me that they could not get the sensors right on the newer vehicle’s and the balancing they said they fixed it, to which they did not!! My car is still shaking once I hit 40-45 mph. When my husband called after my second time bringing it back to the shop, he was hung up by the rude lady who answered the phone!! I would not recommend town fair tire to anyone!!

I’ve been buying tires for 20 years from Town Fair Tire in Brookfield. I always deal with Ed and have never had a bad experience. He listens to what I need whether it’s for my Jeep, my Mustang or my 67 Corvette. He gives me options to choose from. Never tries to sell me the most expensive tire and never sells me services I don’t need. I could buy tires online or from ten other tire stores. I choose Town Fair Tire in Brookfield because they have good prices and I trust that Ed will do right by me.

On February 13, 2021 at 9:30 AM I brought my FJ Cruiser into Town Fair Tire in Leominster MA to get 5 new tires installed. The total bill was over $1,100. They told me that I'd need to bring my vehicle back in after 25 miles and then again after 500 miles to have the torque on the lug nuts checked, which I suspect is their way of dodging some negligence suits. But what really made me angry was that they failed to replace the spare tire cover. When I pointed this out to the gentleman at the front desk he called the service manager, Matt, and told him to meet me around the back (where the garage is). I drove around back and waited for Matt for 10 minutes (in 20 degree weather) and he never showed. I drove off and replaced the cover myself, but keep in mind the cover is extremely tight and replacing it is a major effort. I guess that's why they skipped it. That's what $1,100 in product and service buys you. See you in 25 miles guys.

i bought 4 light truck tires on Nov. 24 2020. The tires had a rebate of $75.00 in which I never received. TOWN FAIR TIRES are a scamming company that don't honor rebates for things you buy. NEVER buy anything from this company because you will be scammed. THEY will tell you to fill out the forms an you will get the rebate but it's not true because this is what I did. Stay clear from this scamming company.

I had purchased my tires through Town Fair Tire Center in Merrimack NH. I went in the day before the 2020 Thanksgiving to have them rotated. I thought it was a fairly straightforward mechanical process. I never imagined that there was a possibility that one of my tires might not have been rotated properly and that within 80 miles it would fall off the axle because it was installed incorrectly. When my keys were handed back I was told I should return between 50 and 100 miles to have them check to make sure the lug nuts were secure.

My experience is very bad due to very poor customer service. I made an appointment to change two tires and my wife waited almost two hours. When they asked me about the experience. I told them that it is not normal to wait two hours with an appointment for two tires. When the manager contacted me with a very rude voice he said that the standard waiting time is 90 minutes with an appointment and I have no reason to be dissatisfied. Really whether it takes two tires to change two hours. How much does it take then for four tires and an alignment? I will never be a customer again.

I have go back 3 time never fix it out until going to the small auto repair shop to fixed, Town Fair Tire technician never balance the tires, just change it from front to rear, but I have paid for this service.

I made an appointment to buy and install tires on my 2004 Oldsmobile Alero. I paid and waited. Everything at this point was picture perfect. The staff was delightful and the wait wasn't that long. I was informed probably about an hour later that my car was ready. I hopped in my car and as I was backing out of the parking space my brake pedal went straight to the floor. The idiot in me I was thinking I just had to Pump It Up, but I knew better. I left a lot of Town Fair Tire and got not that far away and tried to stop and could not. I turned around and went back. I consulted one of the gentleman on duty, he left my sight for a little while and came back, and said something about using a breaker bar to take off my tires. A red flag went up because there is no reason to use a breaker bar to take off my tires.

I have been dealing with Town Fair Tire in Littleton, NH. It's about 1 hour drive. Back in March, I had been calling around different garages to purchase a set of wheels and tires for my jeep that was still in storage until April. I called Town Fair Tire to get a quote. I was given a quote but then the gentleman called me back and said he might have quoted me a little high so he gave me a new quote of $1099. When I got my jeep out of storage, I made an appointment to go to the shop and place an order and also stated my boyfriend also wanted the same thing only with 37” tires and 17” wheels. On May 9th, we go to the store, and gave me a quote which came up to $1620. He also gave a quote to my boyfriend for his wheels and tires who originally stated the wheels I ordered did not come in 17”. He was trying to get us to choose another fancy wheel in the store.

Brought a flat tire to the Chicopee, MA store. They claimed it was the valve and replaced it. Brought the tire home and put it back on and the light on the dashboard was still on. Drove the truck back to TownFair & was told the sensor was bad. Paid for the sensor and was told to come back the next day. Went back and the employee told me he'd have to charge me for another one because I lied and told him the wrong tire. Sensor never replaced and employee rudely told me there was nothing he could do for me & told me I could leave. Had to go to a local tire dealer who replaced the correct sensor right away. Said it wasn't the first time he'd heard the story. Sounds like a huge scam to me.

I made an appt to have new summer tires put on and the person at the front desk told me after I mentioned I have 4 new wheels to mount on those tires. Refused to have them put on if they were not original equipment even though I had 4 new TPMS devices which he didn't even ask about. He also mentioned if I had bought the wheel package from them, then they would of done the work. That's just wrong and bad customer service. I am willing to buy $700 + tires from them, but they cannot mount on my own custom brand spanking new wheels that I purchased from a reputable company. Come on, that's a bad business decision on their part and they just lost the sale and me as a future customer as well.

I have used the Dayville, Ct facility at least four times in the last five months for tire and alignment purposes. It is usually a very busy shop. But yesterday I stopped in to buy two new tires for my daughters vehicle and there were only two other customers there. I waited at the front desk for about 15 minutes while the manager fiddled with some papers and never acknowledged that I was there. Another salesman came outside to look at what I needed and I told him which tires I wanted replaced and asked if they would please put the spare tire back where it belonged under the truck bed. He said yes, ok.

I had a great experience at the Town Fair Tire in Avon. I did not come in with a appointment; however everyone was super nice and helpful. Mark changed my tire super fast and had a friendly, relatable convo with Moe! Thank you both!

You spend over $800 plus. Thinking the service is wonderful. This is my second time going to a TFT, I'm guessing which one you go to is a hit or miss. So I got tires installed after spending about $900. At pick up all my factory rims were scratched, within 4 day's my car started shaking. I took my car in after speaking to the manager, after 3.50hrs they said it was all set. Which my car wasn't all set. It basically sat in the parking lot and lied they did anything. That following week I went on a long road trip, lo and behold same problem. I had to go to my local Nissan dealership, to be told none of the tires were balanced right. Now considering I got the package for everything, who knows if the car has a proper alignment. I will not be returning to a TFT ever, or sending anybody I know.

Don't go to Danbury location. Took advantage of me because I am old. Went to get flat fixed and they broke my TPM put in a rubber one and did not tell me. After I left notice my light was on and only 2 sensors worked went back and they said it broke and they did not have it anymore. Management was no help. So you pay 10 dollars for what they say is free flat fix and the 10 dollars is for balancing. Sounds like a scam. Don't say free if is not free. I don't minding paying for what I get.

I took my car in for a full set of new tires, balancing and alignment. I was told two hours. After two hours and ten minutes after inquiring at the desk, I was told that It would be another hour because two customers with appointments needed to be dealt with first, since I was only a walk in... Let's examine that logic, shall we? If there were appointments before I walked in, that should have been factored in. If the appointments occurred AFTER I walked in, their wait time should have been adjusted accordingly. So... They just threw a story at me to shut me up. It obviously didn't work, did it?

***Warning. Read this before you go and give business to TFT in Leominster, MA (Merriam store location.)*** I have a Mercedes Benz 2015, which the dealer in Milford Ma, sent me to Town Fair Tire in Leominster ma to replaced the 4 tires, the experience was really poor due to the fact, when they replaced the tires and did the alignment they scratched the rims and they used a high torque, (175 tq) almost twice than the spec (100 tq) which is recommended by the MB dealers. Since then I haven't being able to replace them.

Salesman Paul ** and the technicians at the store are my choice always. I split my time between the DC area and Maine. We always buy our tires and have maintenance done at the Topsham Store. They represent best value and faultless technical performance for our stable (Ford CMAX and Tesla M3).

Tech overtorque all the Lug Bolts on my VW Tiguan after getting new tires mounted. I have never had this happen before. Try to remove bolts and almost dislocate my left elbow. Each wheel have a lock bolt, used the key on the right Front passenger and lock key got stripped. Damn, took it to VW, they got the driver side lock bolt out but not the passenger side. VW lock key got stripped too. Call TFT corporate office and explain to customer service about the problem. Brought the VW back to the shop, shop manager said, "If key is stripped, I can’t help you." “I don’t have the VW type key.” "Bring to VW." I said, "I did, they can only get the driver lock bolt out." I said, "You guys overtorque the bolt, so it’s your problem." He said, “NOT OUR PROBLEM. Take it to your mechanic." Town Fair Tire WILL NOT Undo their screw up, So now I have 2 lock bolts that I can’t remove.

I had purchased 4 new tires from Town Fair and they offered a discount on their front end alignment. Little did I know that they only do a partial job as you (the consumer who just purchased 4 new tires) are responsible for taking the car to your mechanic to have them a adjust a nut on your axle. Naturally, the mechanic has to charge you for the adjustment. Town Fair will do your alignment again once you have the nut adjusted. So you have to get the nut adjusted pay your mechanic and then return to spend 2 hours at Town Fair for the partial job they did not finish. My recommendation is to take your car to someone who will do the complete job.

A tire was losing pressure and Shane at Manchester CT Town Fair Tire took my car in early and found a small nail that was the cause. He then filled the other three tires to the proper pressure. During all of my visits to this Town Fair Tire I have experienced respectful and cheerful service but Shane went beyond. Thanks, again, Shane.

I visited Town Fair Tire in Torrington CT. Spencer's advice to check balancing and aligning the center of the rim, a small plastic part was missing causing a vibration. Monroe and others could not get rid of the shake. The new Falken tires are excellent. Thank you Spencer for taking the time to find the core of the problem.

Tires Poorly Installed, Everett, MA. My only positive experience was making the appointment. Once I arrived, I was told there was a 2-hour wait and I was given a long list of other services I would need to have my tires properly installed. These weren't the first tires I'd purchased and I had never experienced this before. Tires kept losing pressure so I had my mechanic check and it turns out they weren't sealed. I purchased 3 tires and it was all of them, so I don't feel this was an oversight. I would never go back to any Town Fair Tire. I don't need flats on the highway.

I purchased one tire for my Ford Torus. It sounds like a truck tire, you cannot not hear in it going down the road. Very unhappy with this product. Plus they show you one cost online then it is almost double when you get there. I'm a senior citizen and I really feel like they took advantage of me.

So here is the deal, I had brought my car to the Killingly TFT tonight after replacing the passenger side tie rod's and keep in mind just 5 days ago my alignment was off on only the front passenger's side due to the tie rod's being bad. So replaced the tie rod's and brought it here to just have the alignment adjusted after the repair to be safe and lo and behold 10 maybe 15 mins after putting it on the lift the other three tires are out of alignment now and I was told that it was $86 in change but this is wrong with it go fix it and bring it back within 30 days and we'll redo the alignment for free.

Last year (2017) in preparation for the snow season I purchased (4) new snow tires at the Milford, MA TFT store-$737.59. This season I had to replace (3) of the (4) snow tires I purchased last year at a cost of $947.05. That's a whopping $1,685.54 in snow tires! By the way, the 2017 purchases were on my car for approximately (5) months. WHY so many tires? So much money? My analysis is simple: poor quality tires and largely insensitive customer service.

I paid over 800 dollars for new Goodyear tires. 10 days later my low tire light came on, on the dash. I took it back and waited two and a half hours. They said it was fixed. Two weeks later same thing, light on the dash came on again. Again I took it back over another two hours. They said it was fixed. No dice. The third time I told them I had to drive cross country and would they please make sure it’s fixed properly this time. Three hours later they assured me it would be fine. Now in Arizona I’ve had to fill the right front tire three times and there is no Town Fair Tires on this side of the country. I will never ever do business with them again, I will take my business elsewhere.

Just called to quote a price to have 4 tires changed on my vehicle with an alignment. The representative asked if I had purchased tires from them, and I said no. Then he responded that they will not service vehicles if I had not purchased tires from them. Obviously I found tires better than their deal but to not even service vehicles if tires were not purchased from them? Wow, what a terrible company practice. Lost a customer and any potential future sales.

I bought road hazard warranty on the 4 tires installed on car. I first had a tire replaced after hitting a raised manhole cover when RT 140 was getting resurfaced. The no cost-free replacement cost me $40. A second tire hit a curb and damaged the sidewalk. This time I came prepared by reviewing the road hazard policy on Town Fair's website. And found it simply states they will repair or replace the damaged tire at no cost to you.

The Littleton, NH store is one of the worst service experiences I've ever had in my life. Not only was the kid behind the counter condescending and rude when I asked where my car was for pick up but they completely neglected to put my original tires and rims in the car before I left. My husband had to speak to the regional manager to schedule an appointment for studded winter tires, and rims. He was quoted a price and was told they would bag and load my existing tires when the work was done.

I had an appointment to have four new rims and winter tires installed on my 2018 Subaru. Well the first day it took over four hours, then the second day I got a warning light and I needed sensors installed. Second day waited three hours and finally they checked if they had the sensors and they didn't and wanted to order and take min of two days so I made a quick trip to Subaru and got the right ones, returned and they installed after another three hours. Day three, the card rode terrible like the tires were out of balance. Being Sunday they were not open and I took it to Pep Boys and they balanced the tires for $69.00.

I made a 10:30 appointment on Saturday at the Tewksbury MA location. I waited 2 1/2 hours before my car was looked at. I got a replacement tire since there was a nail in my tire. I was really upset that a 10:30 appointment meant waiting 2 1/2 hours. I also asked to have my tires rotated which they didn’t do. I will not go back again.

3 weeks ago I bought these tires at Town Fair Tire, Seabrook, NH. Yesterday my tire warning light came on. I called and was put on hold for 10 minutes. I gave them a call back number as the message suggested. I got the call and was told I had to make an appointment and leave my car overnight. I told the lady it was their mistake and that I was not going to make arrangements to have someone pick me up and then leave me off. She gave no other option. Also at the bottom of the work order it is typed, "We gave you the voluntary tire registration form. You must mail the form for the registration to be valid." They gave me no such form. Looks like things have deteriorated at this shop and at Town Fair Tire overall. Last time I go there for tires!

Several times have been to Johnston R.I. store. As early as 730am. Wait to be acknowledged. Want two tires balanced 2 or 3 hrs. Need tires upon opening store, 2 or 3 hrs. Today’s day and age wait is excessive. Impossible to get a ride at times. Absolutely nil customer service. Takes at least 10 to 15 mins before they acknowledge you.

Bought tires with rims; spent over $800 more than 5 years ago with the promise of free lifetime snow changeovers and tire repair. Every year they are unable to honor this. Voiced my dissatisfaction with corporate customer service who apologized and made an appointment 2 months in advance to ensure that I have an appointment. Guess what? The night before, I call to confirm, and they have no record of the appointment that was MADE BY THEIR CUSTOMER SERVICE agent. I was told they would "try and squeeze me in." As usual, I will end up paying someone else to change the tires. I could have saved the $200 I have paid for the changeover and not have so much frustration. Avoid them at all costs.

I’ve always had great experience with Town Fair Tire in Chicopee MA so I wanted to keep my business with them. Recently I bought new tires which are maaarvellous by the way. The service department especially Lamar, Table and Danny were all very respectful and helpful and willing to work with me personally and listen well to my concerns while maintaining a smile and being extremely kind and courteous the whole time of dealing with my stubbornness and pain in the butt customer I kept called myself and they all reassured me I wasn’t. In my opinion Lamar, Table and Danny all deserve a ten dollar raise each. I hope everyone has a maaarvellous day and thank you once again Lamar, Table and Danny! You all are maaarvellous! Don’t ever change your ways! Sincerely, Rach (the pain in the butt customer???)

My 21 year old daughter had a flat and called AAA to change the tire which they did and recommended Town Fair for the repair. She took it there and they couldn’t fix it so they sold her a new tire which I’m ok with. They wanted to charge her $60 to swap it with the spare that AAA put on. She said no and took the tire out to her car and jacked it up herself a put it on right in the parking lot. That had to be good advertising for them. I think they could’ve put in on for no extra charge since she just bought it there. Not a good way to get future business. I’ve had a tire taken off plugged and put back on for $20 in the past at a local garage.

I just moved to Maine and couldn't figure out why my tire warning light was coming on. So I went to put air in for the 3rd time and saw a black hard thing coming out of the tire and realized it was a screw, so I put air in the tire and proceed to go on to running my errands. I came across the Town Fair Tire in Augusta and went in to see about getting my tire repaired. While asking about repair on the tire I mentioned that I had ordered a new set of tires from Walmart. The associate mentioned they were having a sale. After a few minutes of research he was able to get me a new set of tires fully installed for less than the ones I had ordered. All of the associates I spoke with were very polite and prompt while making my order and when they did the install, which was the next day.

After getting a flat tire in the middle of New Haven, went to Derby, CT Town Fair Tire to have what I knew would be two new tires (put on rear with 2 rear tires moved to front). I was told by the Triple A mechanic who changed my flat that the alignment was definitely off in the front but that rear tires usually don't have alignment issues and looked fine. When the clerk (a cocky kid named Geno) began to tell me I'd need to align both the front and the rear, that it's "always necessary" I told him what the guy from Triple A had said. "No, no... you need to align everything to get it right." So, stupid me pays for the whole shebang (inc. $55 for the rear alignment, front is free with purchase of two tires) with an appt. set for the next day which would take about 1 1/2 hours.

Sensor light came on with old leaky tire. Would fill tire and light would go off. Bought 4 new tires at Town Fair Tire Hyannis Ma. Now sensor light stays on. Went back. Said It's my problem now. Said my sensor was old and went. So came home and Read up on sensors. It's in the valve stem. They Need to use a Toyota factory sensor or they damaged mine while changing to new tires. Called Manager when I got home. Going back Monday August 10th 2018. I got the runaround the first time back and they weren't going to fix it. See what happens Monday.

I use the TFT in Tewksbury for all of my tire needs. I put about 35000 miles on my car each year and I trust the staff here to maintain my car so as to maximize performance. Thank you to all including Tyler. You guys are great and always very fast. Again I thank you...

So I had gone to Town Fair Tire in Torrington for what I thought was a flat. Got that taken care of and went back the next day for a torque check at the 25 mile mark. That was done. Today, I went to a friend's garage to have a wheel bearing done on my Jeep on the same side as the flat I had. Town Fair Tire over torqued one of my lug nuts on my tire and now I can’t use it. I have yet to go to the store to see what they’re going to do about it, but my guess is nothing. I do know that I will NOT be going there again...

Went to Town Fair Tire in South Portland, ME. Paid for 2 new tires, and paid to have existing tires balanced. So we went on vacation, came back a week later, and one of the old tires was flat, went to change it, and the wheel was frozen to the rotor (rotor was old and quite rusty). So, how did they balance the existing wheels if they didn’t take them off, because if they took them off a week ago, it wouldn’t take a sledgehammer to free them now, I’m furious. This is not the end of this, I will be refunded fully for the work they “claimed” they did.

Made appointment with TFT on their website. Was given three choices for tires, ranging from cheap to expensive and I purchased the middle ones. Left the store and everything was fine until I drove on the highway a week or two later. My truck was vibrating between 60-75 MPH. Made another appointment to have them check to see if they were balanced properly and apparently there were. Left the store and truck was still vibrating on the highway but I was unable to get back in to TFT for 3 months.

My husband and I went to Town Fair Tire in Hanover, Ma last week to get a new tire. Unfortunately the last time I needed a tire replaced I went to Town Fair Tire and my spare/donut was never put back into my car. Of course we discovered this when we tried to change the flat. We had to leave the car jacked up in a snowbank on the side of the road and bring the flat tire/rim into the store to have a new tire put on. There was a tractor trailer truck backed into the only entrance of the store.

I called the Shrewsbury MA store on Wednesday to have a new winter package installed for Thursday afternoon - wheels, tires and sensors. I arrived 10 minutes early and was out the door 20 minutes later. Phil and his team were excellent. Good clean job, old wheel package carefully wrapped up and in the trunk. Big thumbs up!

I spent over $800.00 on a summer tire and wheel package. I was told that seasonal tire changeovers were free. When I went to have my tires swapped they told me that they wouldn't do it because I didn't buy the winter tires there. They told me to try Sears... Wow!!! My winter tires were brand new bought at Tire Rack!!! Guess what when I went to the Tire Rack Warehouse in Windsor, CT there was a Town Fair truck there picking up a load of tires. I will never go to Town Fair Tires again!!! Bait and Switch!!!

I wanted Michelin tires but was told they did not have my size but they showed me the best, better and good tires on a tablet with their discounts. The Mastercraft were the best with a price of $147 per tire, but on sale for $117. The initial entire package was over $700, but I was shocked at that price, so they cut it down to $640. I had never heard of the tires but was told they were excellent tires made by Cooper.

Beware of the liars & scammers who work @ TFT Waterbury, CT!! Purchased a set of 4 tires with warranty/65000mi & alignment cost $850… and not even a name brand tire. Tires keep going flat and my car is all over the road unable to control. Called the manager & told I needed to replace the sensors. Purchased the sensors. Waited for them to be shipped. 2 weeks later my car still driving like **, & still losing air. Finally replaced sensors & did nothing. Low pressure lights keep coming on & car unable to control. Finally took the time to bring the car back in & told them something is seriously OFF. They blamed me for the tires being worn saying I needed to have an alignment done every 3 months & that's why my tires are bad. They agreed to change 2 tires at 50% off. After 1 week the tires start with a slow leaking…

I called last Tuesday and asked for an appointment for Friday to do a changeover to put on snow studded tires I purchased here last year and was told there were no appointments this time of year. And when I went in on yesterday Friday at 7:45 am when they opened there were only four people ahead of me. I was advised that the best thing to do was leave it there and they would call me when it was ready. Well that's what I did and went next door to IHOP to have breakfast with my wife. I figured that this would easily be done by noon. So I called at 1:30 and they had not touched it and was told to call later. I called at 3:00 not done; told to call later. I called at 4:00 pm; car still in parking lot and not done. I final called at 4:35 and was told it would be next in line when they get to it. So I told the woman who answered, "No don't touch it as I have already been waiting 9 hours. I will be over to pick it up and I want my $42 back which I pre-paid."

I wish I never went back to Town Fair Tire in Norwich CT after the first time I went to my appointment for new tires to purchase. I thought I must have been a bad day and that was why this place was taking hours and hours to finish my car, plus adding charges that should be under the warranty that I purchased with my tires and every 6 months they end up telling me I need to replace my tires. Each time I walk out from my appointment after waiting for hours with no estimated wait time plus employees have attitudes if I even try to ask any question about anything.

Recently (3 months ago), I've spent over $1300 on 8 tires (for 2 cars). Well, within a month, one tire was flat - went to the store - it was determined that the air was leaking between the rim and the tire, and the stem valve was leaking too. New England salt was blamed on the first issue, do not remember what was the explanation for the second issue (I thought I paid for the valve reconditioning - there is my bill to prove it). Both issues look to me like a sloppy work.

I had my car towed to Town Fair Tire Quincy Ave Quincy Ma. because of a flat tire. When my vehicle was done the gentleman at the desk handed me my lug lock and at first I got taken back because I never gave it to them, didn't say anything at first but then my phone charger was gone. I raced back to the location, spoke with the assistant mgr. and all he did was justify everything. Unbelievable. 1st that means that the technician went through my glove box without my consent. #2 When I got there I was talking to an employee. I stepped out of my car but before I did I unplugged my charger continued talking to him as I worked my way in the location. I tried explaining this but trying to explain to a closed mind is like talking to the wall. I had no choice but to call the police and to end they paid me for my stolen charger. Never again will I visit this store.

Talk with a salesman on the phone. Tell them I have four brand new tires I need mounted and balance. "OK no PROB bring it in." I go and then they say, "OH new tires not from us we can't mount them due to ins. But we do mount USED tires." LMFAO. How does that make sense. I said before they get you in the door and try to sell you more and never go BACK. WELL I'll spread this around. Firestone IS BETTER AND MATCHES online.

Called Town Fair Tire to order tires for my daughter's car. Spoke with Robert who I gave him the car information and that I wanted Michelin X-i3 snow tires. He gave me a quote and a installation time and date. My daughter shows up and Dan the salesman said I ordered the wrong size tire and he went on to sell her a Falken tire. They just happen to be on special. I call Dan and he does not understand customer service and kept telling me I order the wrong tire when in fact Robert at their online store ordered the wrong tire. Then he went on to tell me that if I want the correct Michelin it would have cost me 17 dollars more per tire.

When I went in and purchased 4 new tires which was not easy as their credit card system charged card twice second was denied as I only had so much allotted for approval. It appears the system burped which caused quite a stir for my bank. After finally getting that corrected, was told the price match is good for 90 days. Found the same tires cheaper elsewhere and when I went back they now charged "shipping" fees for the tires so the match was not exact. Not to mention the extreme long wait was told 90 minutes it was more than 180 minutes.

Arrived at 9 for scheduled appointment for full tire service. Called ahead to check tire stock. Did not touch car for one and a half hours. Took three more hours to complete. Drove it 200 miles vibration in steering wheel 70-90 mph. Took it back with 8 am appointment they "open" at 7:45 but still were not ready? Service manager Jamie? said they only high speed balance to 70 mph? Route 93, Route 128, Route 3 routinely have travel lane above 70 mph??? 1000 bucks and the place is run like a third world country. Sorry about the one star, no option for negative five star. Will follow up with review after "rebalancing" attempt.

Called Town Fair and they offered to refund to cover the cost of the alignment. I'm satisfied.

My son has taken his car to Town Fair Tire to have 3 tires changed over the last 4 months with the last time being in April to have his front left tire replaced. Each time he has taken his car in they have charged him for an alignment, of the front and rear, because tire alignments are free with purchase. My son's car had the front left tire come off the axle last week due to a failed ball joint and arm. The front end alignment done the month prior should have been the notification from Town Fair of the problem prior to the total failure of the ball joint and arm. There is no way that Town Fair Tire could have done an alignment and not noticed the ball joint and arm were almost gone. I have copies of the paid invoices and have called the manager of the store with no response.

Want to thank Brice and Tim and the crew of Town Fair Tire in Orange. I came in with my son's car with an issue and they were very polite. Didn't take advantage of me because I was a woman. Very honest and forthcoming and I can't thank them enough for the great customer service. I will definitely be back. They were very patient and just great guys. Easy to talk to and they gave their honest opinion and just awesome customer service. They all need a pat on the back. They are so polite and great guys.

This the third time I've had my tire changed over and each time the damaged to the alloy rims has gotten worse. I let a very little go but this time it was like they took a screwdriver to the center cap and totally scraped, chipped and scratched the ** out of it. When I showed the assistant managers he shrugs his shoulders and said there was "bubbling underneath" and they had to pry off the cap. It wasn't bubbling, it was stress cracks and even if you wanted to say that on one tire (cumulative damage from three changeovers) the other three showed no such "bubbling" and suffered huge damage. The monkey that did the "service" also scratched my driver's door in two places.

On Tuesday April 4 about 2pm, I drove to Town Fair in Walpole. I reside in Norton Mass. The reason I chose Town Fair was because I purchased my four tires from them in November of 2015. I spoke to David who stated he was the acting manager. I wanted to have my flat tire fixed or replaced. He was very condescending and stated there would be a three hour wait. I told him that when I purchased my tires there was no wait. When I said I would wait he said maybe it would be longer. He then said to go to Brockton or Raynham Town stores.

Bought 2010 Nissan Frontier with 40,000 needed tires so I went to TFT in Milford, Ct Boston Post RD, bought a set of tires, got 20,000 out of them, paid over 600. and change got a flat on I 95 in Stratford, Ct. Got my first flat with in a few hundred miles, had 1 x exit to go to get to their store. Was raining and was there before 5:00. Asked them to put a new tire on cause I had road hazard, was told they too Busy so I ask if they could put my spare tire on but again too busy as they were having a smoke. So I just lost my right leg above the knee and had to change it myself or leave the truck parked in the lot overnight. I was able to put the spear on and make it to Milford TFT where I left the tire which they replace. Called TFT head office in East Haven and told them what happened and was given 100 Visa card.

I purchased tires approximately 2 months ago. I returned today because I was losing air and I noticed a bolt stuck in my rear tire. I arrived at 8am and was told they would have to replace the tire, well they don't have the tire here. They said it would be here at 2pm and said I should drive home and return at 2pm. I was concerned about the tire going flat and I would have no way of getting my vehicle back to the store. So I will have to sit here for 6 hours. They are so helpful and nice to you when they are selling 4 tires, but not so helpful or nice when you need repair or replacement. I am sorry I came to Town Fair Tire and I will spread the word of poor customer service. I feel that have taken advantage of me as I am a woman and a senior citizen.

It was recommended to me by a fellow employee that I check out Town Fair Tire in Lebanon, NH for truck tires, as he did and was extremely pleased! So I did just that, I walked in right when they opened on a Friday morning, was pleasantly greeted by every employee in the place. I had shopped online for 5 specific brands I was looking for and had them and all the specs written down. Went through them with John, we picked one, shook hands and in one hour later I was driving away!! SUPER service!!! Very impressed and would HIGHLY recommend Lebanon Town Fair Tire!!! And I say that with pride!! Thanks so much guys for a great tire buying experience!!!

Before you buy tires at TFT go to Tire Rack.com and find the tires you want to buy, then go to TFT and they will beat the price. Do your homework before you buy tires at TFT, you'll save $$$. Don't let them charge you things you don't need. I just saved $20.00 and a tire.

My mother went to purchase tires and she was treated very bad and she is in a wheelchair. She was treated very poorly and the manager was not professional and the guy that sold her the tires ripped her off because she was told one price and was charged another. Beware of Town Fair Tire in Enfield, CT.

I got new tires about 6 weeks ago. I was trying to beat the rush and do it when I still had time (I have no free time in November and December). The initial experience was fine. They are happy to sell you tires for $800. The next day I heard a rattling sound. I thought it might had been as a result of the brake job I had the same day as the new tires. Meineke looked at it and told me it was a loose tire weight (used to balance the tires).

Though I've had other not so great experiences with mechanics, dealers etc. like everyone, I don't ever feel the need to speak out to the world but, this past week I had to order 2 new tires to match the 2 remaining on my vehicle at the Leominster MA store. I made an appointment, busted my butt to get there to be told "the tires did not come off the truck". The sales guy (Rick) was sympathetic and said he would take care of me by giving me the tires at his cost. Irritating but no biggie. Rescheduled the appointment a couple days later. When I got to the appointment, of course, no Rick in sight so no discount. When the car was finished I was told that one of the holes that the lugs threaded into was stripped and that it was a common occurrence...REALLY!

Totally incompetent, horrendous CS, lack of product knowledge. Repeatedly messed up my order for weeks. And finally, to make matters worse, they screwed up on the alignment. They totally suck!

After a long day I had to be towed due to a flat tire. I went in and nobody greeted me. One man walked right past me 2 times without saying he will be right with me. When he finally waited on me, he tried to sell me rims, all new tires, alignment. I said all "I want is a tire." He said "Well you are going to have to sign a waiver because I am not going to be responsible." Still makes no sense. Not impressed. Twin City Tire is much better.

I went to Town Fair Tire in Torrington CT. I bought 4 new tires and had them balanced and installed. On freshly paved roads, the car was all over the road and shaking. I took the car back and they re balanced the car and said the tires had blips in them, and they balanced them out. The car was much worse the second time. I had them replace all 4 tires.

Terrible customer service!!! Was absolutely ignored, it was like I was invisible!!! 5 people in line behind me all muttering how bad this place is! They never even said, "Just another minute" or "Sorry for the wait". I was never even acknowledged. Firestone is right down the street. They were very helpful and polite.

Three different alignments from two different shops [Norwalk and Brookfield Ct.] and the report that they gave me shows that it is still not within specs. After the second alignment, they sent me home with my car and told me I had to break a nut loose so they can adjust it. What?!?!?! So, in my driveway with my car jacked up, I had to loosen a nut for them. What!?!?! You can't make that up! I contacted customer support after the third failed attempt at the alignment and no response or explanation why their own report shows an incorrect alignment.

I never write a review. I called and made an appointment on Saturday for 3 o'clock for a tire repair. Clearly stated that I had a nail in my tire. After waiting for 40 minutes they give me my keys and all they did was check the valve stem. They proceeded to take my car back in only to give me my keys back without replacing the spacer that goes between the tire and the rim. Now I have to wait another half hour for them to fix that. The manager proceeded to tell me that he was sorry and he told his mechanic next time he needs to slow down. I believe this is poor customer service. What if I would have left without the spacer in my tire? What damage does that have done to my rims?

First they put the wrong tire model on my car, then got angry at me when I asked them to change it. The second time I went to change the tires (after hearing a noise) they tried telling me I wasn't allowed to change them (even though they have a 30-day guarantee) and told me I was prohibited from changing them again (again going against the guarantee). Overall very very rude customer service - take your business elsewhere. Also they are terrible at time management. I would have my appointment set and would be waiting while people just strolled in and had their tires changed on the fly--no sense of respect for the customer's time.

Purchased 3 tires. Manager said it would take an hour. It took 7hrs. Then an alignment went next day for inspection. It failed due to bad ball joint and two tie rods. Got fixed. Brought back for alignment. Still out of sack and 2 bald tires after. Let's see what they can do for me. The first time I went I got a ca care credit card from them. It gave me 6 months to pay the promotion. I get a call a week later saying I owed $ and if I didn't pay the balance they were sending cops to my house. And manager was very rude. Told them I had a credit through them and whom I dealt with. They said "oh we forgot to add it to paperwork." They are professional and won't last here in Auburn Maine. I already filed a complaint to attorney general. And let channel 13 know my complaint. Wish me goodwill.

Bought and had tires installed by them against my better judgement due to convenience. Brand new tire went flat next morning. Brought it back to have them fix the problem. Tool was stolen from my trunk when they put the spare back. I never write reviews but needed to put this out there. Town Fair in Plymouth, Ma.

I purchased a pair of Nexen Tires 4 month ago and less than 5000 miles on the road... Yesterday I found a bubble on one of them. I called the branch in Nashua NH to explain the problem. I got shocked when she told me with very rudeness "The tire is no longer under warranty since it passed 3 month"... The invoice and says 55000 miles.

Found tires I wanted and went looking for good price which was at Town Fair. Made a 9 AM appointment which the service guy said was good, early, in and out efficiently. Took 15 mins in line waiting for a certain person to help me. The other clerks stood around. Told them not to lose my Lexus metal valve caps and the comment was acknowledged. The clerk tried to offer me other tires from what I had ordered. I was told it would take an hour and a half. Seems like a long time, but OK. Went for a stroll to other stores next door and got back 15 mins early. Asked about timing and got a 15-20 mins response. OK. Then after 15-20 min I asked again, "Where is my car?" "Being worked on..." So I asked "How long?" Guess what...15-20 mins.

Made an appointment for 1130 to change out 4 tires. 6 people with no appointment came and left before me. If I knew it was going to take 2.5 hours I would have dropped it off.

Scratched all 4 rims. Called them the next day and they said to come by and they will take care of me. Meet a different guy at the store and he tells me they will take care of all the damage. I tell him I just want them fixed and he tells me his boss will call me tomorrow. Never get a call and couldn't get a hold of his boss. I finally talk to the boss a month later and he told me my rims were painted so it's not their fault that they scratched all 4 of my rims. The boss told me to call a wheel guy to refinish them and that they will "look a lot nicer than they did when they first came in." Bottom line: my rims weren't scratched when I got there, they were scratched when I left. Just wanted them to own up to their faults and fix my rims. Didn't want to be insulted about my car.

A month ago I called Town Fair Tire in Bangor, Maine to see if they had snow tires for my son's Toyota--they did not. And so I checked the Augusta store closer to me. They said they did not stock them there but could get them up from the warehouse in So Portland the next day. Fine. I set up the exact tires with studding AND a four wheel alignment as an order, prepaid for it all by debit card in the spot, and gave them both cell phone numbers (mine and my son's) to call us if there was any problem--the appointment was set for a few days ahead. On the set date he drove (an hour+) down from Old Town to Augusta Town Fair Tire, got there ahead of time, and they told him they did not have "all the tires in..." he'd have to come back the next day when the fourth tire would arrive. Seriously?! No phone call, nothing. Not even "We're sorry".

I went to Town Fair Tire to repair a flat from one of my cars but they told me that they could not do it because it was too close to the edge. I just forgot about those tires (too expensive) and went back to my original ones that I had saved in my garage. A month later, I brought my truck for rims and tires. Six months later, a screw got in one of my tires. When I brought it to Town Fair, they came with the same story. "The puncture is too close of the edge and it can not be repaired."

I made an appointment on-line at Fair Haven, Mass Town Fair Tire to purchase new tires for my new rims that I had previously purchase from another source. I wanted the tires I would purchase at Town Fair Tire to be mounted on my brand new 2015 Jeep Renegade. I arrived at the scheduled time and was welcomed politely. I was asked what type of vehicle I wanted the tires mounted on and stated 2015 Jeep Renegade. The manager looked at his computer screen then asked me what was the name of my vehicle and I said Jeep. He stated the company did not have a listing for a Jeep Renegade and wanted to see what the vehicle looked like.

Called and asked if they could fix back tire. They said "yes, come on down now." Got there and they told me it would be 2 hrs. I asked for appointment later so I did not have to wait so I made appointment for 2.5 hrs later. I have been here for 1.5 hrs and I asked what's going on? They just told me it will be another 1/2 hr or so. Part one.

I placed my Michelin tires on order last Friday, and was told they'd be in by Tuesday. My scheduled appointment was for the next Friday morning. When I arrived, it took the sales clerk 45 minutes to tell me that they didn't have my tires. So I asked the clerk why nobody followed up. They had Tuesday, Wednesday, and Thursday to find out where they were. Additionally, no one called me to tell me my tires hadn't arrived so I wouldn't waste the trip.

I was quoted at Town Fair Tire two Goodyear tires for $99 each at the Salem, NH. I was told I needed a $49 alignment after 4 hrs. That I was ok with. Waited. I said my rosaries. It was a beautiful day. No prob. $286 expensive day. I was handed my paperwork and Tim said, "Oh no. What did they do? Hold on." Comes back, say, "It's fine, you're all set!" I get in car, don't feel very sure about exchange. My husband see tires are not Goodyear, they are $59 Kumho. I called, they said, "Sorry, we will fix situation." Next day diff story was told. Could find my 59 price and tires were comparable. "Sorry for the miscommunication. And because you wrote a check we can't give you money back and if we don't find 59 price you're not getting refund." Of course I find it. Now manager says, "Well delivery charge would've been 20. Make it 79/tire. I say, "It's free delivery everywhere."

I just bought a used car. The dealer called this place and set me up with 4 brand new tires. When I went there the store manager must of thought I was a worker for the dealer. He was TOTALLY rude, disrespectful. He kept repeating himself loudly like I was a idiot then they were taking so long. I work 3rd shift and didn't sleep much the day before so I nodded off a little to wake to see your manager making fun of me to his workers. So everyone try to avoid Town Fair tire in Tewksbury MA.

I needed a alignment after replacing my front end. Went to Town Fair waited 3 hrs so they could tell me bolts were rusted - even back to my shop replaced every bolt with new ones. Went back to Town Fair - was told my idler arm was bad so I changed it. Went back now they the left tie rod is bad - changed that. Went back - was told camber maxed so I went to a repair facility close to my house. They aligned everything with no problem. They told me Town Fair ripped me off - don't go there.

Approximately a week ago my 19 year old daughter got a flat in Middletown RI. I was very worried about her going in to purchase a tire by herself. Was not sure what they would talk her into but they were very good to her, sold her a very appropriate tire for the car. Yesterday I walked into the Bald Hill location and was greeted by Rob who again was very accommodating. He explained it was better to make an appointment to reduce the wait. He offered me different options, I made an 8 am appointment.

I visited the Leominster store to purchase two tires so my truck would pass inspection. Was told my truck needed a four wheel thrust angle alignment. I stated that I wanted the free alignment with purchase of tires. Sales person said this was just set the toe and go… So I paid the additional 49.00 dollars for the thrust angle alignment. Two hours later they brought the truck out front and said I was all set. Drove home approx 3 miles. Next day drove a half mile to inspection station. Truck failed for two bad ball joints. Went back to ask "how you can align a truck with two bad ball joints". Manager said "you can't". I said "you did..." I asked "did your ase certified tech check the front end?" Was told he did. I said "there was no way." Told the manager "I had only driven three miles." He said "we wouldn't align a car with bad front end parts". After arguing for 15 minutes got my 49.00 dollars back and will never go back!!!

I went to TFT on Friday afternoon and was signed in at 14:31 or 2:31pm for a leak in my rear left low profile tire. I described the problem and told them I was told I needed a plug and to come here to have it taken care of before going home as it would not be safe to drive. The rep looked at the tire, signed me in and said it would take about a half hour or so to take care of. I sat in the waiting area, read, fell asleep, woke up to a new set of patrons around me, waited some more and finally asked about the car. I was told it shouldn't be much longer. Thirty minutes later, I was called and told it was done. I paid my bill and was checked out at 16:21 or 4:21pm. Now my paperwork noted that I was waiting (I had not gone off with a friend, to shop, have coffee, or any other silly time waster).

I will never buy tires from town fair tire again!!! Reasons: They sell you their tires for a reasonable price but then they up charge you for everything else. I bought two tires for $49.00 each and my final bill was $213.40. Free tire replacement was $19.98, computer balancing $27.90, valve stem's $7.90, aliment $49.00, and $4.00 tire disposal fee, plus sales tax for two tires. "Free" is a word they love to use, but nothing is free there! Free tire replacement was $9.99, a tire which is worth getting because when you come back to get a tire repaired for free, they will tell you it will be at least an hour or more even if they're not busy.

We will start off with I drive a 2003 Dodge Ram 2500 with the 5.9 Cummins. It's pretty damn heavy. I had just bought it and wanted to get wheels and tires put on before I headed back down to Georgia where I was stationed. I went in on a Friday to get everything put on, took them about an hour which wasn't too bad. So about 6 months later I moved back to Maine and was looking to get a new inspection sticker. I took it in and the guy said "I can't pass this. The tires aren't right for this truck."

I ordered a set of wheels at the Augusta, Maine store from **. The first time I talked to him, a week ago, he was very helpful in showing what I needed. When I went in again to order them, he was super. He again showed me the style I would need, explained the price, and he did not push for me to order tires as I had decent tires already. If I ever need tires or wheels again, I will return and hopefully have ** help me. Thank you.

I have been experiencing several vibration from my Nissan Murano after uniroyal laredo cyn-country was purchased and placed on my car by Town Fair Tire brockton location. I have been back to this location severally for re-balancing but nothing was done properly. I have asked severally for my tires to be changed based on the warranty on these tires still nothing was done.

I called on a Wednesday for a Friday afternoon appointment. I also asked if they had stock on a make and model of tire that was advertised on their website because those were the tires I wanted. I was told that they were a stock item and as long as I was there by 5:00, they would mount the tires while I waited. I arrived on Friday and was told that they do not have the tires that I asked for but instead offered me a tire of the same price which was inferior in performance. When I said that I did not want those, I was offered a more expensive model of the brand that I originally requested. Since I did not have time to have them order the tires that I originally requested, I went with the more expensive, "better," model.

Let's just get right into things. The 5 star rating system failed me today, because what I would like to give Town Fair Tire and Traveler's Insurance are 5 raging middle fingers. I had a '97 Nissan Maxima. Good ol' "Maxi-Pads" was by no stretch a showstopper, but she was reliable. Let me also state that I am not a car guy. Hence using ** companies like Town Fair Tire in the first place. You kind of know what you're getting yourself into, but you hope the brand is big enough that they have something to lose...

Bought tires 2 years ago, 20k miles - almost GONE! Total garbage. I've gotten cheap tires for less and they went 40k miles but were guaranteed for 35k; they lasted 6 years! I went in for alignment, 2 hours later, I'm still waiting even though I told them if they're busy; I will come back. My sister went there for tires and told me they completely pissed her off. It is clear this place is high pressure, low intelligence, salesmanship over quality and honesty.

I purchased a set of Fuzion Touring tires from Town Fair Tire in Auburn MA about 3 months ago. I didn't purchase road hazard protection and I got a flat tire last week. I contact TFT requesting a replacement tire that I was going to purchase. Well I get home and I'm looking at the replacement tire and it's not the same version UHP tire that I purchased months ago. The tread pattern is different, a noticeable difference when viewing the drivers side. The car looks mismatched. I called TFT today and they informed that they do not carry that specific series (UHP) so they put the next best fit on. My reaction was "if you didn't have an exact match, why didn't you contact me with that information and allow me to make that decision."

What the hell has happened to the Town Fair in North Haven, CT? I've bought tires for all our cars there for longer than I can remember. Before I left for a trip to Florida, I had my tires checked and rotated fully expecting to need several, if not a whole new set. Picked the car up and was told the tires were fine and that there would be no problem with the drive south. I know that several of the tires were worn and suspect and was a little surprised by that evaluation, but thought I had dodged a bullet on the anticipated expenditure. Brought the SUV to my mechanic who confirmed that they were worn down to the indicator bar and would be dangerous to take on a long drive. These tires were very well-maintained by Town Fair but I still didn't get satisfactory mileage from them.

So I walked into Town Fair Tire in Avon CT to get a quote on some tires. I received a printed quote from the sales rep and on the way out he says, "If you see those tires cheaper anywhere, we will match it apples for apples". Needles to say, I found the same tire on Discount tire Direct for $13 a tire cheaper. I go to purchase the tires and ask the sales rep if he can match. He immediately says, "yes sure" and pulls out his calculator, adds all 4 tires (at competitors price) + 20$ shipping per tire + 15$ mounting fee.

I have had nothing but trouble with all 4 tires that I purchased at the Hyannis Town Fair Tire. I have been back a few times and had them check this tire then that one as they constantly lose air. Twice they have told me that nothing was wrong. The next time, I had a nail in tire and needed a new one. Sad to say but I don't trust them anymore. How do I know if there was a nail or not? Another time, it was a problem with my rim and they could sell me another one. No thanks. Again I don't believe them. I purchased a 12 volt air compressor as I am constantly adding air. Even the new tire I purchased loses air. It's ridiculous. I am a woman and do not know my tires and need new ones but am afraid I will be in the same predicament. I will not be going to Town Fair for them.

Wife brought in our car a week ago to the Plaistow, NH store for the "free" tire changeover to get our snows put on the front of our FWD car. Free always costs us $30. Anyway she drove car home and it sat for 6 days until I drove it on Mon, 12-29. Noticed wheel wobble right away, above 45mph car would shake to the point of being unsafe to drive. Noticed driver's side snow tire had 3 huge weights on it that weren't there with the other tires, passenger side snow had no weights. Stopped by and told them I'd be bringing it in 1st thing Tues 12-30 to have them check the balancing. Tues 12-30, guy behind counter is telling me it's "cupping" and "it'll go away after you drive it some more and the edges wear down". I have them check the wheels anyway.

I had go to town fair in Johnston on may of 2014, had 4 tires with balance alignment and put insurance to covered for my tires if ANYTHING happen to it. When I picked up my car I had ask the manager that was giving me copy of the job it was done and told me that I was all set and didn't tell me that there was something to be fixed on my car. Being a female I don't know anything about cars but I chose to go there cause I thought I could trust them but he did not say anything about it. When I went back after 4 months I had to purchase another 2 tires pay the alignment and insurance again and still he did not tell me anything about the rear tire frozen and had to pay $303 on top of the $448 I paid on may. I will never go back to this place again.

Town Fair Tire committed to installs exact tires for my car and price quotes were for a premier tires. When my son picked-up the car, they installed cheap tires and claimed that this is the tire we have requested. I went back to the shop and asked them to replace the tire with correct brand and ratings. They said this is better tires and will not have any issues. Where other tires places said that this is a low end tires and you have paid prime prices for this tire. I am very unhappy with their business practices. They illude and cheat their customers. I would never go back there and would tell all my friends and family to do the same. I plan to write state and federal agencies on this issues.

I got a quote from tirerack.com and asked if Town Fair would match the price. They said yes just bring the quote and so I did. They ended up charging me $6.00 more than the quote for each tire claiming it was for shipping. The tires weren't shipped there for me, the tires were part of their inventory order. If you call the store the recording says we don't charge for shipping. The tire quote from tire rack was $204.00. Their price match was $255.00 plus mounting and balancing my bill ballooned into $376.48 this means their price match is $51.00 dollars more than the quote They promised to match. Joshua was the sales consultant and knew exactly what he was doing because I bought tires a week earlier and Mike honored the quote I gave him from Tire Rack.com to the penny. I would stay away from the West Roxbury Store.

I went to Town Fair Tire Tewksbury, MA @ 10am to get a tire repaired that I bought there in April 14. The sales person told me there was a 2 and half hr wait because I did not have an appointment. I told him I would leave my car and have someone pick me up and wait for his call that my tire was repaired. 4 hours later @ 2:15 I called the store and they told me I was getting pushed back because I did not have an appointment. There were 5 cars still in front of me and it would be at least another. It's 3:40 in the afternoon and still no call. I am very disappointed w/ the service I am getting today and I feel because I was only getting a tire repaired, I was not a valued customer. Still waiting.....

I called Town Fair Tire on Nov. 25th to set up an appointment for the following day. I spoke with John, we went over which tires my Honda Pilot would need, he confirmed stock and gave me a price including tax. I asked John if that price included alignment, tax, tires, everything, and that there would be no surprises when my bill came, he assured that his price included everything. I ask John what time I should come in, he set up and appointment for 11:30 am the following day. I asked John if he was certain that time would work, I knew it was going to be the day before Thanksgiving, and that it was suppose to snow that day as well. He said it would be fine and that they would get me right in and out. I arrived the follow day at 11:10 am and waited along with 5 other customers till 11:40 am before there reps. even tried to help any of us. They managed to pickup every phone call that came in (not missing a sales opportunity) but ignored their already existing customers. When they weren't on the phone they would walk away from the customer service desk leaving it empty at times.

Advertised *FREE FLAT REPAIR* Went in to have my flat tire repaired. (Now I've lived long enough to know that only the best things in life are free. So far Smiles, Hugs, Laughs and Holding Hands are free....A tire repair, not really.) After waiting most of my life to just get the car into the bay, they must have went on vacation, aka Lunch. Long wait to get my car back. It was parked out front when it was completed. Gave me keys. Went to drive away AND THEY DID NOTHING!!! The tire was STILL FREAKING FLAT!!!! My tire air check valve was gone. They told me it came in like that!!! I said, "no it didn't. I check those tires every day." Then I got the manager involved. He told me those check valves are worthless anyway. I was BALLISTIC. That doesn't mean you have a right to throw it away!!!! They weren't even apologizing! They gave me $4 to buy new ones. I said, "no thank you. I'll buy them and bring you the receipt." They fixed the tire and charged me $4.19 for replacing the valve stem and to balance the tire. I left vowing never to return again. Not even to use the rest room!!! Warn your family and friends!!

They offer you a free alignment that is bs. Copy and paste this link and read the article. Link **. Basically it says a center line alignment should never be done. It is obsolete. That is Town Fair Tire's way of forcing you to buying a 4 wheel alignment. At least every other tire company is honest about the price of their alignment. They bait and switch you.

First off they ordered the wrong tires that I wanted and tried to say it was my fault and I needed to pay a 15% restocking fee and 25 apiece to ship the tires back. Their manager there is unbelievably rude and unprofessional. When they did finally order the correct tires apparently the other store never put them on the truck to be shipped so I went 16 days until I received them. POOR communication skills. Scratched the side of my truck. One of the techs put my stock tires in the back seat of my truck instead of putting them into the bed of the truck. The List goes on and on. I will never ever go back to another Town Fair Tire again. Ordering online is the best way to go, Tire-rack.com or something like that and having a local car shop put them on.

Over the last several years I have always gone to Town Fair when I need new tires for my Lexus passenger cars: a 2002 LS430 and 2010 LS460. Town Fair has the lowest prices I am aware of. I usually go to the Nashua NH store (on rte 101A west) in order to save on sales tax. The people there have been very accommodating and friendly. In the last year I have gone to the Natick MA store when I needed a flat looked at. The people at Natick have been great. The only concern I have was at my last visit to the Nashua NH store when I purchased two new tires. The tires were put on the front when I was always told new tires (a pair) go on the rear. When I questioned the tech about it, he said "well, it really doesn't matter." I am not an expert so I really don't know. My Lexus dealer says it would have placed a pair of new tires on the rear. Who's right?

3 months ago went with my dad to Town Fair in Everett to have a tire repaired. They could not repair due to where the nail was. Fine we need a new tire. My dad only had 900 miles on these tires. Purchased about a year ago. Tech, "Is your car all wheel drive?" "Yes," we replied. "Well I am sorry those tires are discontinued. You will have to purchase 4 new tires. We can not put another type tire due to the all wheel drive." Needless to say my dad did purchase 4 new tires. There was a little discount given.

Town Fair Tire, Bangor, ME 10/08/2014 - We switched our summer tires to winter tires. Have rotated our tires at Town Fair, Bangor, about 6 times in last two years. This time my wife took the 2012 Toyota Camry Hybrid in for the service. They told her wheels needed alignment (which they had done just a couple months ago). Jeff (employee of TFT) said there would be no charge since the last alignment was so recent. After the alignment was done another TFT guy tells my wife they want $68 for the alignment. She tells them Jeff said it was free of charge -- then this other guy tells my wife she has to pay and gets really nasty about the situation. They get Jeff --- and Jeff settles the matter -- then walks away. The nasty guy is behind the counter -- my wife asks him for the paperwork she had originally given them (showing last rotation, purchase, etc.) and the nasty guy says he isn't giving it back and throws the paperwork under his side of the counter saying, "You don't need it!" My wife is extremely upset, he doesn't care.

Town fair tire sold me new tires and rims. They did the install but didn't have the air stems, so I had to come back a few days later. I came back and they corrected the stems. A week later I drove on highway and my whole truck shook. I went back to town fair tire and they had to rebalance all the tires. In the process they broke the stud that the lug nut attaches to. Their response: "We don't fix it, you bring it some where and we pay for the repair." So I went to the dealer. The dealer found the following: Broke stud. Alignment was off (town fair tire supposedly did an alignment). Absolute nightmare. Do not let them touch your vehicle.

Don't ever get an alignment done at Town Fair Tire. The reason why is because they don't have anyone competent who knows how to align the caster part of the alignment.

Got to Town Fair Tire in Stratford Ct at 4:18pm to have a tire checked that is losing air. I was told they would take a look and 1 hour and 10 minutes later I am still here. Asked what the problem was and was told I am next and was THEN told it would be a total of 90 minutes! I think they need more help.

If you go to any Town Fair Tire, they will tell you that you must do a factory alignment. In other words there is no such thing as a free alignment because it's 49$ for the factory alignment. Again it doesn't make any diff what you're driving. They have a reason for it! They still are the cheapest tires, you just have to be on them and say no no no to all the bs they try to sell you.

Received 4 new tires for Christmas. Last Saturday, June 14th, I noticed that the front tires were showing exposed steel. I went to Town Fair Tires (where the tires were purchased) and was told that, because a front end alignment was refused, the tires wore out because the car needed an alignment. Firstly, Town Fair Tire is supposed to perform a free alignment (states that right on the receipt). Secondly, an alignment is gone with the first bump you go over, so don't use that to cover the reason for the tires being worn out after 7000 miles.\

On Friday 5-30-2014 I took the day off from work to have four new tires put on my 2005 Dodge truck. The tires are Wrangler SR-A 275/60R20. When they handed me the bill there was a lug nut in the plastic binder that they damaged with the air gun. They told me it was my fault due to different companies working on my wheels. This is incorrect because the only companies that worked on my wheels are Dodge and Town Fair Tire. I was upset because they were fine when I arrived at Town Fair Tire. Now that they worked on my truck one is broken. I had to go to a dealer and a new one $10.22. Then I took the truck on the interstate and it shook.

My 2011 CR-V TPMS has been troublesome for Town Fair. BUT in Nov 2013, they reimbursed me the costs incurred having a Honda Dealer replace the TPMS sensors that were part of the snow tire package with Genuine Honda sensors. In April 2014, after the free snow tire changeover and the CR-V's original tires/wheels are back on the car, the TPMS system light came on 15 miles after taking the snows out of the trunk. Once again, the 800 number customer service to the rescue - they have offered to have Town Fair pay the Honda dealer to correct this. I'm going to give the Town Fair shop one more chance now that snows are stored in my garage and not interfering.

I walked in on March 26, 2014, the only person behind the desk was some guy named "Danny", well that was the name on his coat and he was on the phone (about 20 min). When he got off, he just ignored me like I wasn't there, even though he said while on the phone that he will help me when he gets off. I'm no small person and he couldn't have missed me and there were not a lot of people around. I ended up walking out. I think they have gotten too big and are making to much money, they need some good competition.

On or about November 13th, 2013, I had your Biddeford store price match a set of tires for my 2011 Ford F-150. The OE (original equipment) tires were almost done at 35,000 miles. They beat, as advertised, the local Sam's Club on installed price, even including the Internet Service Package. I dropped the truck off before 10:00AM on November 21st to have the tires mounted and balanced. I received a call around 2:00PM informing me the service was complete and the truck was ready to be picked up. I arrived at the store around 3:00PM and asked how far out was the front alignment. The counter guy said they didn't check any alignments and offered to do a full four wheel alignment for a nominal fee.

I bought two new tires and explained that I wanted them put on my car in the front as my driver side front tire had a bubble and was ready for a blowout. Meanwhile I asked that out of the Three tires left they put the best and put on the back. After two and a half weeks, I had a blowout on the drivers side front tire while driving down route one... Upon close examination I found that the new tires had been put on back not on front as written on the order.

I bought 4 new tires. It took them 31/2 hours to install. I had to return because one of the tires was losing air. It took them 4 hours to fix it. 2 days later, my tire light came on again for the same tire. I went back and this time I didn't have to wait for hours due to complaining, but again 2 days later, my tire light came back on. I called and asked them if they would put a new tire because obviously they weren't fixing it and I was afraid from the tire going flat it had ruined the tire. So I went there, they fixed it again -- not a new tire. I have not idea what will happen in a couple of days but I know one thing, I will be beside myself if I have to return. I'm sure in the future I will be replacing that tire before any of the others. Very unhappy with service.

I bought 2 new tires in April. Within 3 months, the tread was gone In the middle of both the tires I bought from them. The other two tires That came on my car from a few years ago were fine. My car wouldn't pass inspection till I bought new ones, again. So I went back to see what Town Fair Tire will do to fix my the problem. Not only were they rude but they wanted me to pay them another $260 for more tires! And they told me that I filled them with too much air and that's why they were ruined. I don't even know how to fill the air!! And no one had touched them. I had already spent 260 bucks I wasn't about to spend any more at that place. I asked to speak with a supervisor and they claimed there wasn't one on duty and wouldn't tell me when they would be back. I will never go back there again. I went to a mom and pop place instead and they were great! And no problems. I wish I read the reviews online before going to Town Fair Tire. Please don't waste your money there. Otherwise you will regret it. Whatever happened to good honest companies? Very few exist these days.

Contacted the Manchester, CT store by phone today to get a set of Michelin tires. Was told by the phone recording that they will match or beat the price from Sams Club. I believe it said they would be 5% lower than any other quote. The gentleman on the phone asked why I wanted Michelins and I told him that was the tire I wanted, not looking for anything else. He suggested I make an appointment and I did for 10:30 AM. Upon arriving, the person I met at the counter said he was the person I spoke with on the phone. He worked on the computer for a bit then explained the deal with front alignment and mounting charges not in Sams club price so Town Fair Tire's price was higher. So they don't really beat the competitions price. They are talking about total price not price per tire and adding other values even if not wanted. He then tried to get me to look at other tires made by Michelin.

On Dec 4th, I paid for 4 new whitewall tires to be installed on my car. I return to pick up my car 2 hours later and NO whitewalls are on it. Jeff apologizes for the mistake and sends the car back to the garage to put them on right. I wait 20 minutes and I assume everything's fine? As I'm driving home, I have a lot of vibration in the steering wheel, so I call Jeff back. He says to bring the car in tomorrow and we will take care of it right away. I ask what time they open.... he says 8. So at 10 o'clock, I went back..... assuming I would be taken care of right away, because that's what I was told the night before. Well, I sat there over an hour and finally asked what's happening?

I understand now, how this company put my life at risk. I assumed Town Fair Tires on Lakewood Rd in Waterbury would follow safety requirements and standards in the industry. As a consumer, I became aware of the guidelines issued from Rubber Manufacturer's Association when by chance, the next morning, I took my car in to a trusted mechanic for other work. First, he told me the new (Town Fair Tires) tires, were too fancy for the vehicle... Secondly, he informed me of the above guidelines stating that a woman lost her life due to new tires being replaced on the front that should have been rotated to the back of the car (placing my life at risk). Thirdly, my mechanic told me there was a razor blade in one of my two older tires that I didn't replace.

I had reviewed the tires that I wanted to buy on their website. I then called to confirm that they had them in stock and made an appointment to have them installed. When I arrived, I waited for about 10 minutes at the service desk before I was helped. The service person remembered our phone call and pulled up the details on the computer. He then said that they were running in-store specials and asked if I would be interested in hearing them. I said only if they were equivalent to the Michelins I was looking at. He said that they were as good or better than the Michelins. However the brand name he gave me was nothing that I recognized. I decided to stay with the Michelins.

I went to Firestone and received a quote for just over $700.00 for Destination 265/70/17. I went to Town Fair just for a comparison. Well the clueless salesman gave me a price for the good, better and best and the prices ranged from $1000-$1200 for tires made in China. I would never put a Chinese tire on my vehicle and I tried explaining that to the salesman and all he did was say was that these tires are better than Firestone and that all tires are made in China (totally untrue). Well long story short, went back to my Chevy dealer and bought OEM tires for the same price as Firestone.

I recently brought my Tacoma in for new tires and alignment. They force feed you Mastercraft tires because that is their brand tire. I decided to give them a try because they looked decent. In less than 2 days I was extremely disappointed with my purchase. I did some research and every issue I was experiencing was described in people's complaints. I decided to pursue a well known tire that received great reviews. Another issue I had was with my alignment. My steering wheel was crooked when driving straight and my truck pulled hard to the left. So when I was able to get back into the Manchester, CT store to make the tire swap, they wanted to charge me more than what the advertised price was. Another slimy move that they tried to pull.

I purchase a set of tires for my truck on 11/15/2012. From day 1, there were problems. 1st they said they could not align front end. I brought to dealer. They not only did the alignment, I was told all 4 tires were under air psi. Then while driving on highway, truck was all over the road. About 4 months later, I started getting vibration. I went to Town Fair Tire. Was told Ford trucks have these problems. Tires are good. So I have replaced shocks, steering damper ,u-joints all in trying to get my truck back to normal (I am a former Mechanic for GM).

I purchased four sets of tires plus the road hazard (free tire replacement) about 20 months ago and was very satisfied. Recently, one of the tires developed a slow leak. I brought it to the Manchester, CT store, where I had made the original purchase. Before the sales associate (Chris) even looked at the tire, he sold me a four-tire alignment, balance and rotate service ($99). He then looked at the tire and let me know it was unrepairable, but since I had the road hazard warranty, I was covered. He tried to charge me $50 for all kinds of nonsense. After three tries, we ended up at $4.20, the cost of a new valve stem. Finally, he gave me the keys and told me I was all set. When I went to drive away, a mechanic came out and told me the alignment service ($99) hadn't even been done yet. What snake oil salesmen. I'm never going back to a Town Fair again.

Town Fair Tires had an ad in the paper for tires that fit my SUV. Upon taking the ad into the store (Waterbury), I was informed that they are out of stock but that I could receive a better tire for the same price. This actually turned out to be $20.00 more per tire but with 10,000 extra miles. After all of the added items needed (that are not included), alignment, valves, disposal, etc., etc., they added another $150.00. I am now well over $500.00 but I need the tires so I have them do it.

My husband and I brought our car in to Town Fair Tire in Quincy, Mass. This was on Thursday, June 20th. Before leaving our car to get its 2 new tires, my husband purposely put the Satellite Radio on a certain station and left a pack of Marlboro Cigarettes in the car! Well, your employees did Not pass his test!!! Upon picking up our car, the radio was changed to another station and our cigarettes were gone!!! We didn't realize dropping off our car to your place for service (which we paid for) would mean our car was a free for all!! We are really disappointed!! We were bringing our car back this week for its other 2 tires but aren't sure if we are anymore!

I brought my 2010 Toyota Tacoma in for new tires. When I got my truck back 45 minutes later, I noticed that the tailgate handle was not the one that was on the truck when I brought it in. I spoke to the asst. manager and he told me that it could not have been his guys. I disagreed with him and told him that my truck is always alarmed and that the only time that the truck was not alarmed or in my control was with them at my appointment. It was there when I brought it in and now it is not there. I know my truck; it is a low end build (not an SRS or TRD). It has no rear view camera or even cruise control.

I'm at Town Fair Tire in Rocky Hill because something was stuck in my tire. As a concern for my safety as well as others' safety, I wanted to make sure it wasn't dangerous. What should have taken a short time (just check and maybe a plug) ended up being a two-hour ordeal. I watched 3 other customers that came after me come and go long before I was taken care of. I was very polite and calm as I questioned why there was a delay. All in all, the service was poor in my experience. As a business owner, my time is valuable and I won't be doing business with them anymore... at least at the Rocky Hill location.

Town Fair Tire looked at my truck tires. After purchasing them, they started vibrating my truck. After hours of ordeal, they deemed them defective. They ordered new tires and asked me to pay another $1200 until they got reimbursed from Michelin. I even got Michelin to call them directly and they still wouldn't budge. I called the next authorized dealer and they said, "You would never have to pay," and charged me $0. Wow! What a difference! I think the manager wanted to make another commission.

I took my 2008 Jeep Liberty Ltd. to have alignment because I noticed a slight shimmy. They told me that I needed 4 new tires and 4 new TPMS sensors (they were corroded), a total of over $1200. Several days later, I drove to Logan from Cape Cod, picked up my daughter (1:15 am). The car was shaking and clanking. I couldn't stop (3 women in car, middle of the night). I drove back to Cape saying my prayers. Next day, I took it to my local, best in the area repair shop. They told me that all lugs on the left rear needed 2 full turns to tighten. He said basically my wheel had been flopping around. My daughter, my granddaughter and I could have been killed.

After waiting 3 1/2 hours on Saturday, I was the last car in the shop. I looked in the window and saw my tires being put on and 5 minutes later, they told me the car was all set. I asked what about the alignment which I paid $39 for, and they said they do not need the tires on the car to do an alignment. The tires that were changed were worn out on the inside. The outside of the tire had plenty of tread left. I came home, put the car on my lift, and saw no evidence of any wrench marks the tie rod nuts. The car is a 1999 Acura. I also asked for my old tires and when I got home, they were not in the trunk. It looked like they were in a rush to get me out and go home.

They did not torque the bolts properly after installation of new tires. Driver's side wheel came loose, broke a stud, and stripped other studs damaging the wheel mounting areas requiring a new rim. No, I did not go back to have them re-torque the wheels. No one else in the industry requires this. After a wheel is properly torqued to factory specs, that is it. I have been to five other tire centers and this is not a requirement. One guy said, "Oh, you’ve been to Town Fair Tire, huh?" I had the studs and lug nuts replaced and now need a new rim, which TFT said, "Oh well, it is your fault that you did not bring it back for us to re-torque." The sales guy just walked away.

Their policy is to scare and pressure you into buying 4 new tires even when you only need/want 2. Don't fall for it, go somewhere else. I've been a good customer of theirs in the past but won't spend another dime with them. I just don't tolerate being lied to. All they want to do is sell you something you don't need.

What a horrible experience I had at Town Fair Tire in North Providence. After doing business for 30 years by being in the auto business with TFT, I went to purchase two tires and wanted the front rotated to the rear and balanced, very simple task. After being told that they wouldn't rotate the tires because my salesman, Mike #**, said that they didn't look too good, with 25000 miles and started to say it was a law. When I called him on the law and wanted to see it, he then said it was recommended by the manufacturer. Not having my glasses, I thought this was cleared up but when I picked up the car, the two new tires were on the rear and no rotation. I also paid $50 for a line up and was completed on the old tires after taking the car someplace else the next day where the tires were rotated and balanced. It is not up to the salesman to do what they want. It's up to the customer; at least that's what I was taught in the automobile business. I won't send anybody to Town Fair Tire again. Thanks.

Town Fair Tire has the worst service I have ever experienced. I bought 4 new tires from them. When I returned for the rotation, they charged me over a hundred dollars for nonsense alignment again and they did nothing. My front tires were rattling at over 30 miles. It took them three tries and they still couldn't fix the issue. When I complained to the regional manager, they sent me to a different shop and somewhat they "band aided" the issue. At some point, they refused to give me service because in the middle of the day their alignment guy went home. I asked a friend to go to the same shop for service. Guess what? The alignment guy was working. I shared my experience with many of my friends about Town Fair Tires. Hmm, I am wondering if they ended up buying tires from them. Of course not. Next time, I will buy my tires and have the dealer mount them. They are a lot more reliable. By the way, did I mention the grease marks all over my driver door and the seat?!

I have been a Town Fair Tire customer off and on for many years. Because of a few good instances, I continued to go there and even recommended your stores to my friends. No more! I have had too many bad experiences with the service lately. This last one was just a simple tire repair caused by a small nail. I did not want to take the tire on the car because I did not want the service people removing and reinstalling any of my wheels. I have had too many problems with loose or over-torqued wheel lugs. Before bringing the tire on the wheel in for service, I had located a small nail still in the tire and marked it with masking tape after verifying it was in fact leaking air. I showed the people at the desk exactly what the problem was and they said it would be ready for pickup in an hour.

I tried to purchase a tire and rim and it was a huge issue for a business that is supposed to be "tire experts". They messed up the order repeatedly and lied three times to me over the phone. I was without a car for six days. The place is in chaos where people do not communicate with each other and you end up talking to one incompetent employee after another.

On 01/01/2010, I have bought two tires for my car Lexington A/S 215/70 R15. I paid $259.49 for every thing including the rear wheel alignment which they never did but charged me any way. So I went back on the 01/14/2010 and ask that why alignment was not done. The reason I know is that they never did; the alignment was not done because they never even touched the control arm nuts to make any adjustment and with out adjusting the control arm they could not have done the alignment. So they said, “Sure, no problem. We’ll fix it.”

Town Fair Tire lost 1 of my 4 matched summer tires during a recent snow tire change over. They are no longer manufactured. Rafael stated that they would be able to get a comparable tire, but not the same. I don't want mismatched tires on the car. I am requesting 4 new tires, or a refund of the purchase price for the tires $483.36 ($114.00 per tire with 6% sales tax).

I brought my car in for 4 new tires. When I received it back, the technician(s) there switched out my OEM lug nuts with very old, very rusty lug nuts. Town Fair is claiming the car was brought in like that. But it is a 2006 Mercedes Benz C280 which I purchased certified new a little over a year ago. Nothing was rusty or wrong with the car prior to bringing it in for service there.

Took my husband's truck to Town Fair Tire in New London to have the tires balanced since they were one of the few places that could dot it and I won't be going back. The service was horrible! We never received a phone call that the truck was finished. We just decided to check on it knowing what time the shop closed. Then my husband still felt vibrations. When I brought it back, the sales people all had attitudes and mine wasn't even the next to go in. I am sitting here as I type this because they still aren't done with it.

I brought my car in for a replacement tire on 11/15/10. I had suffered a flat nearby at 99 Restaurant on 11/13/10. The salesperson that I dealt with recommended that I purchase two tires. I paid for my purchase, but I was not allowed the free front end alignment. After a wait of over two hours, they finally brought my car in to work on it. I had left a brand new hubcap on the front seat and gave instructions that it be installed on the left front. When the car was returned to me by the installer technician, I thought everything was okay with the new tires. However, yesterday 11/16/10, I checked on the right front tire and found out that an old hubcap in the trunk had been put on the right front tire instead. It appeared that the new hubcap was missing and I stopped back at the store and talked to the manager Frank.

I used Town Fair Tire recently to purchase a set of 4 new tires on my Honda. I am very price conscious and shopped around, and submitted a price to their website. They beat the price I submitted and I had the tires mounted and balanced at a Town Fair Tire location in Connecticut. The only issue I had was with the balance on the tire. It had a slight vibration when I got the car back. So of course, I went right back and told them about my problem. They immediately re-balanced my tires and fixed the problem. I actually had a bent wheel from a nasty pot-hole I hit a couple days earlier. They rebalanced the bent wheel and had me back on the road in 10 minutes.

I bought four new tires with a warranty in November 2009. I hit a curb and damaged tire in rear. I was told it can be replaced with warranty. I went there 8-28-10 approx. 11:45am. Spoke with a man named Brian in a gray shirt. He told me my tires were discontinued and I would have to take a different model. Then he took my rim in back to have it switched. He comes to register stating I have to pay $29.95 for the price difference and the mounting and balancing along with warranty. Now I have three same tires which don't even have 10 miles on them along with a totally different odd one.

I needed my 6,000 tire rotation. I called a few days ahead to get an afternoon appointment on an early release day. When I asked if I could come at 2:30, the young man said yes and went to hang up. I said don't you want my name. "Oh, yea" was his reply. I went at 2 because appointments didn't seem to make a difference. They rotated my tires (I guess) in 45 minutes when I was told 1.5 hours, so I hope it was done. Then I was told I needed to come back at 25 miles to get the nuts torqued. I said it was 25 miles just to get back home so he said, I could come whenever it was convenient. I have a high speed shimmy, I didn't have before on the way home.

I brought my car in to have a leaking tire repaired. After waiting 10 minutes, the employee came out to tell me that my tire could not be repaired because there were two nail holes that could not be patched and I would need to purchase a new tire. I told him to fill the tire with air since I would not be purchasing a tire that day.

Several months ago I needed to buy tires, I couldn't afford to buy all four, so I bought two, the salesman sold me Yokohama tires, and told me they were one of the best. I agreed and purchased the tires to the tune of $398.00 after alignment and warranty. I now need two more tires, and I am told the tires I bought are no longer being made. I am upset, I like my car to have all the same tires. I want Yokohama to give me 4 of all the same tires, and take back the tires I bought 4 months ago. A credit would be nice.

I purchased 4 new tires with road hazard warranty, after a year, when I had a flat, they charged me for a repair when the warranty said no charge. They said that they would not repair the tire if I would not pay for the repair ,as the tire was flat. I had no choice but to pay.

Steer clear of these amateurs. Despite spending over $700.00 for a 4 new tires, the level of service I received was lousy at best. For one, I made an appointment and asked how long it would likely take. The person on the phone said, "Like an hour or 2, but maybe 4 or 5 if we’re busy". I asked why if I had an appointment would I wait longer if it was busy seeing as an appointment means they are allotting time for me. He replied "Because appointments don't really mean anything."

The first visit was March/April of 2009. I had a tire that needed repair only. I went to Town Fair Tire in Brockton Mass. They charged me $100 to check everything and a front end alignment. They said the tire was repairable, so they half repaired it after 3 hrs. I told them I had to go to work. They suggested I bring the car back the next day for the alignment. I go back the next day and waited 2 hrs and had to go to work. On the third day, I demanded they do the alignment now because I am getting upset. After 2hrs, they were done and I feel it was never done. They ripped me off charging me $100 for a $10 tire repair. The car was still off line as well. I left things alone and left it to fate. They will be punished for their actions one day. I ended up having to replace the tire after all that.

On December 16, 2009, I arrived at Town Fair Tire at 11:24am to purchase two tires for the rear of my Ford F-150 pickup. My truck was released to me at 1:45pm. After driving my vehicle home and inspection of the work done, I noticed that a bolt and nut was missing from the tie-rod retaining bracket. I drove back to Town Fair Tire and pointed this out to the acting manager/employee who attempted a free front-end alignment which came with the tire purchase. He told the manager that the bolt and nut was missing before the attempted alignment although there was clear evidence the bolt was there prior to their attempt to align my vehicle and was broken while either loosening or tightening the retaining bracket.