Town Fair Tire
East Haven, CT
About Town Fair Tire
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Town Fair Tire Reviews
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Town Fair Tire at 67 Newtown Road Danbury Ct is a safety hazard. They are negligent and careless with your vehicle and your safety. They should be shut down before they kill somebody. The first time they failed to find a nail in my tire that was flat when I had the vehicle towed there. Unbelievably they sent me away twice again claiming it was OK. A competitor immediately found the leak and repaired the tire. The second time I should never have gone back. I purchase a new tire at a rip off price. When they claimed I didn’t have road hazard warranty which was a lie. The tire went flat overnight. I took it to a competitor who found Town Fair put in a faulty valve stem. God forbid I’d driven a long distance at a high speed thinking I had a good new tire and my other tires checked. And they forgot to put back the caps as well. Flunked the basics. Don’t let these careless incompetent goons touch your vehicle - they are an accident begging to happen.
Went to this place to get two new tires. During the following month I had a low air pressure sign popped up on my dashboard multiple times. I went back to that place and they fixed it saying the problem was a tire pressure cap and it’s fixed. I have no idea about cars and believed them. A few days later I moved out of state and got the low air pressure sign again while driving on a highway. And AGAIN it was both new tires that have low pressures. AND one of the tires didn’t even have a cap on when I went to put some air in. This is a scam place. They have no idea what they are doing. Go to a trustworthy place where mechanics know what they are doing. I’ll never go back there when back in MA as well as won’t recommend them to anyone. Don’t waste your money and time on them.
A HUGE thank you to Kevin and Ray at the Cranston location. They fit me in and helped with my crisis the Woonsocket town fair location left me in. They also apologized a million times for things that weren't their mistake and rectified the situation for me. The Woonsocket location on the other hand, HORRIBLE. I had an appointment for 8:30, a donut was on my car with the actual tire in the trunk, with the warranty I came to have them check the flat in the trunk and the slow leak in the front, I sat for TWO HOURS, for what I thought they had "fixed".
After I left no longer than 10 minutes up the highway, MY TIRE PRESSURE LIGHT came BACK on. Took me over an hour to get them back on the phone and then proceeded to tell me they didn't have time for me to come back to see Kevin at the Cranston store, thank goodness I did! The Woonsocket store neglected to see the GIANT nail in my flat tire and neglected to fix the slow leak in the front. I was told I was lucky to have made it from Woonsocket to work in Cranston like this! Wondering why I sat for TWO HOURS at the Woonsocket store for them to do NOTHING. So again THANK YOU Cranston location (Kevin). Even with 1 mechanic due to covid you guys fit me in and fixed BOTH of my problems.
Jason was very professional and knowledgeable about the products and helped us choose exactly what was going to be right for my vehicle. He was very friendly and so helpful. We will definitely be going back.
I had a slow leaking tire. The tire technician found that it was a bead leak causing slow air loss. The repair work was done quickly. The service writer was friendly and efficient. Great Job! I will definitely come back to this Town Fair Tire Store!
I drove to Canada in October. On return I had a blowout, 10/22 I went to TFT Quincy MA. Purchased 4 new tires $900. They never inflated them properly. After 5 visits a manager said, "We are too busy." What? The rear tires are larger than the front so different PSI and they didn't check this. He made me feel It was my problem. They also didn't secure the spare tire back in the trunk. Next time I will spend the extra money and go to the Mercedes service department.
My husband went at this place of business to get some info about tires. The guy at the desk, was ignoring him as he answered three phone calls and did not even acknowledge my husband. My husband stood there and then left because customer service is terrible! Would have been nice to just acknowledge a customer who was standing there for a while.
At the beginning I was a little scared and hesitant to deal with them due to my bad experience in the past with them, but then I started talking to Bryan the manager in the service department. I explained to him what had happened at another location and the type of bad customer service the manager and employee gave me and that I had also call the DM Rich and I was still waiting on a call back from him and yet had gotten, Bryan told me not to worry. That he will fix the problem and made me feel at ease. Such wonderful customer service from start to finish and I would recommend him to anyone. He was the best so far at the Enfield Location!! Thank you so much Bryan for making me and my kids feel safe again...
Bought four tires at Somersworth New Hampshire Town Fair Tire. The PrinX tires were recommended to me. I had never heard of them but I was told they were a very good tire. Additionally I was asked if I wanted an alignment to which I answered that my tires were wearing evenly and I did not want to pay for an alignment. When I went to pay for my tires I saw that an alignment had been performed and I was to pay $64 dollars for the service. I asked to see the original associate I had talked to but she could not be found and no one knew where she was. I'm guessing this is standard operating procedure for extracting extra revenue because the VIP in Biddeford had done the same thing to me a few years back. Maybe I'll learn finally?
Upon arriving home I looked up the tires that I paid $119 each for and saw that I "could" have bought them at WalMart for $76.96 (not quite the high end tire I was led to believe). Sadly I also paid $18.95/tire for balancing. **. Long story short the tires are "OK" but I just spent $655 dollars for four 77 dollar tires. Guess they saw me coming.
Kevin the store manager was excellent about helping me with new tires for my Pilot. He understood I was limited on knowledge about my vehicle and he provided that. I am a unemployed woman that spent a night in a ditch this past winter due to bald tires and with it being such a safety concern with my tires and financial situation he was able to assist me. Clearly I am so grateful for his kindness and excellent staff. He made a very unfortunate situation I was in so much better and I am thankful for people that help other people. Beyond the make model of the tire a kind human experience is exactly what I needed. Great job Town Fair Tire Centers of New Hampshire!
Joel at the Everett Mass store was extremely helpful and understanding given my particular tire issue. He was knowledgeable and pleasant to deal with! Thanks for your help!! Will return when the need arises.
I had a appointment at 2pm today. I arrived at 1:45pm. I was told I only need to have 1 tire worked on since I was here yesterday and they did most of it but 1 tire they could not work on because there was some screw stripped. So I went to my mechanic today and sat there for 1 hour. Then came back here and after 45 minutes was told my car was next. Then 45 min went by I looked outside and my car was still sitting. 1 1/2 hrs after my appointment time and having to keep asking they finally brought my car in. Never again will I come here to Town Fair Tire in Brockton.
I have been using Town Fair Tire for decades. No matter where I have moved to I chose Town Fair Tire for my vehicles. In fact, I have used them in Milford, Peabody, and Lawrence MA along with Manchester, NH most recently. Zach was very professional and I will say it is just that professional approach from the tech reps that keep me returning to TFT.
I had a horrible experience at Town Fair Tire in Williston, VT. I will never bring my vehicle there again! I spent a lot of money for my 2021 car to now not be balanced as well as tire pressure sensor not working. I took it back to which they told me that they could not get the sensors right on the newer vehicle’s and the balancing they said they fixed it, to which they did not!! My car is still shaking once I hit 40-45 mph. When my husband called after my second time bringing it back to the shop, he was hung up by the rude lady who answered the phone!! I would not recommend town fair tire to anyone!!
I’ve been buying tires for 20 years from Town Fair Tire in Brookfield. I always deal with Ed and have never had a bad experience. He listens to what I need whether it’s for my Jeep, my Mustang or my 67 Corvette. He gives me options to choose from. Never tries to sell me the most expensive tire and never sells me services I don’t need. I could buy tires online or from ten other tire stores. I choose Town Fair Tire in Brookfield because they have good prices and I trust that Ed will do right by me.
On February 13, 2021 at 9:30 AM I brought my FJ Cruiser into Town Fair Tire in Leominster MA to get 5 new tires installed. The total bill was over $1,100. They told me that I'd need to bring my vehicle back in after 25 miles and then again after 500 miles to have the torque on the lug nuts checked, which I suspect is their way of dodging some negligence suits. But what really made me angry was that they failed to replace the spare tire cover. When I pointed this out to the gentleman at the front desk he called the service manager, Matt, and told him to meet me around the back (where the garage is). I drove around back and waited for Matt for 10 minutes (in 20 degree weather) and he never showed. I drove off and replaced the cover myself, but keep in mind the cover is extremely tight and replacing it is a major effort. I guess that's why they skipped it. That's what $1,100 in product and service buys you. See you in 25 miles guys.
i bought 4 light truck tires on Nov. 24 2020. The tires had a rebate of $75.00 in which I never received. TOWN FAIR TIRES are a scamming company that don't honor rebates for things you buy. NEVER buy anything from this company because you will be scammed. THEY will tell you to fill out the forms an you will get the rebate but it's not true because this is what I did. Stay clear from this scamming company.
I had purchased my tires through Town Fair Tire Center in Merrimack NH. I went in the day before the 2020 Thanksgiving to have them rotated. I thought it was a fairly straightforward mechanical process. I never imagined that there was a possibility that one of my tires might not have been rotated properly and that within 80 miles it would fall off the axle because it was installed incorrectly. When my keys were handed back I was told I should return between 50 and 100 miles to have them check to make sure the lug nuts were secure.
I had only local driving to do through the holiday weekend and planned to return on Monday for the check. On Sunday, I was driving home on a major NH highway, rte 101, traveling at approx 55 mph my rear driver's side tire fell off the axle narrowly missing oncoming traffic with me and my truck grinding to a halt some 200'+ down the highway. I had only driven 80 miles since the rotation. Fortunately no one was injured. Checking with the manager of Town Fair and to no surprise I was told that they reviewed the videos of the mechanic and the rotation was done properly. The truck was towed to my mechanic who is now assessing the total amount of damage. I have started a claim to my insurance agency. I will never use or go to Town Fair Tire ever again. Please be leery of their quality of their service. I was fortunate to find out how poor it is without having to pay with mine or someone else's life.
My experience is very bad due to very poor customer service. I made an appointment to change two tires and my wife waited almost two hours. When they asked me about the experience. I told them that it is not normal to wait two hours with an appointment for two tires. When the manager contacted me with a very rude voice he said that the standard waiting time is 90 minutes with an appointment and I have no reason to be dissatisfied. Really whether it takes two tires to change two hours. How much does it take then for four tires and an alignment? I will never be a customer again.
I made an appointment to buy and install tires on my 2004 Oldsmobile Alero. I paid and waited. Everything at this point was picture perfect. The staff was delightful and the wait wasn't that long. I was informed probably about an hour later that my car was ready. I hopped in my car and as I was backing out of the parking space my brake pedal went straight to the floor. The idiot in me I was thinking I just had to Pump It Up, but I knew better. I left a lot of Town Fair Tire and got not that far away and tried to stop and could not. I turned around and went back. I consulted one of the gentleman on duty, he left my sight for a little while and came back, and said something about using a breaker bar to take off my tires. A red flag went up because there is no reason to use a breaker bar to take off my tires.
The gentleman went on to blame my car for the brake lines disintegrating. He stood by the theory that my brake lines for 16 years old. I find it strange that both of my brake lines decided at that moment to disintegrate coincidentally at the same time. They were nice enough to offer me the luxury of parking my car in the parking lot until I made other plans. And that's all they offered me. I did make other plans a day later and had it towed to a mechanic. This mechanic said my brake lines were in good condition and they didn't disintegrate, they were crushed on both sides. The thing that got me about Town Fair Tire is they should have told me that I had no brakes, there is no way that they didn't know that when they took the car out of the garage and parked it. The thing is either they didn't care, or they weren't about to take responsibility.
I contacted the corporate office of Town Fair Tire, they asked for the receipts for everything that I was out, and said they would reimburse me which was nice, except it never happened. I've given them months to do the right thing, they didn't do the right thing on a local level, and they wouldn't do the right thing on a corporate level. And now that I tell people my story, everybody has a bad story about Town Fair Tire. I don't want someone to learn the hard way because I didn't speak up. They didn't even have the best price! They just we're on my way where I was going. That's the only thing they had going for them. My mistake. If you are considering townfairtire please reconsider and choose anywhere else. Just anywhere else.
I have been dealing with Town Fair Tire in Littleton, NH. It's about 1 hour drive. Back in March, I had been calling around different garages to purchase a set of wheels and tires for my jeep that was still in storage until April. I called Town Fair Tire to get a quote. I was given a quote but then the gentleman called me back and said he might have quoted me a little high so he gave me a new quote of $1099. When I got my jeep out of storage, I made an appointment to go to the shop and place an order and also stated my boyfriend also wanted the same thing only with 37” tires and 17” wheels. On May 9th, we go to the store, and gave me a quote which came up to $1620. He also gave a quote to my boyfriend for his wheels and tires who originally stated the wheels I ordered did not come in 17”. He was trying to get us to choose another fancy wheel in the store.
As we looked at the tag on my wheels, we told him that the tag says they come in 17”. He says, "Oh," and goes forward with giving a quote. It wasn’t until I pulled out my paper I had noted back in March of a quote for $1099 for the same exact thing for my order. We had to go back to verify the size. Wheels were correct because I needed an 8” wide wheel and he had 7” on the order form. Then we had to verify the bolt pattern size because what he had ordered was incorrect. We spent a total of 4 hours just trying to get the right thing and sizes ordered. On mine, everything seemed okay at first but I noticed my steering wheel shaking quite a bit. A friend of mine who has a garage took a wheel off and was going to see if it was a balancing issue or not.
My friend noticed the actual wheel was not right. As he spun it on his machine, it was moving ¼” back and forth. The wheel itself was not balanced. The center hole was not concentric to the lug bolt circle. I called Town Fair Tire to tell them. I told them I didn’t understand why mine were so off when my boyfriend's wheels were perfect and they are the same brand. They said sometimes that happens on particular sizes made. I was informed they will order another complete set of wheels and have me come in and swap them out. I go to my appointment for the wheel swap. Before they even try putting one on, they call me to the back and tell me these wheels are the same and off balance. So now he’s wanting me to change the brand of wheel.
He finds some and says I'll have to pay an additional $240 for them which were aluminum. I said no way. I'm not paying anymore for wheels and I don't want aluminum. I asked the guy what I currently paid for each wheel so I could shop around for the same price. I was told he cannot tell me how much I paid for each wheel because it was a package deal, however he was able to tell me that I would have to pay an additional $240 for aluminum wheels he wanted me to get. So he obviously knew how much I paid per wheel and just didn’t want to tell me. He says when you find what you want, let him know and they will order them. Being a female, I don’t what all these bolt sizes, offsets, etc. stuff mean. I asked him to give me all the information on my wheel size. He had me searching for a –19 offset wheel when in fact what I needed was a –6 offset.
I started searching myself based on my sales slip. The first set I found, I called him and asked him to order them. He said, "Those are the ones you have now." This is where I discovered that my boyfriend's wheels and my wheels were not the same brand (as I made a point above to them) which it should have been from the start. I believe that they purchased a more expensive brand wheel for my boyfriend and didn’t tell us. I eventually found a set that were the correct size on a website. I called him to tell him about it. So here we are now it's July 6 and I have an appointment to get my new wheels on.
I get a call from him who tells me these wheels are also a little off balance but not as much as the current ones. I have no other choice but to take them or buy my own somewhere else. I take them. Then they tell me my center caps don't fit and hand them to me. I get home, my center caps slipped in like butter. They forgot to put them on and were too damn lazy to do it. This place absolutely sucks. I have sent a complaint letter by email to corporation and yet to get a response. I'm stuck with my front end shaking because these wheels suck.
Brought a flat tire to the Chicopee, MA store. They claimed it was the valve and replaced it. Brought the tire home and put it back on and the light on the dashboard was still on. Drove the truck back to TownFair & was told the sensor was bad. Paid for the sensor and was told to come back the next day. Went back and the employee told me he'd have to charge me for another one because I lied and told him the wrong tire. Sensor never replaced and employee rudely told me there was nothing he could do for me & told me I could leave. Had to go to a local tire dealer who replaced the correct sensor right away. Said it wasn't the first time he'd heard the story. Sounds like a huge scam to me.
I made an appt to have new summer tires put on and the person at the front desk told me after I mentioned I have 4 new wheels to mount on those tires. Refused to have them put on if they were not original equipment even though I had 4 new TPMS devices which he didn't even ask about. He also mentioned if I had bought the wheel package from them, then they would of done the work. That's just wrong and bad customer service. I am willing to buy $700 + tires from them, but they cannot mount on my own custom brand spanking new wheels that I purchased from a reputable company. Come on, that's a bad business decision on their part and they just lost the sale and me as a future customer as well.
I have used the Dayville, Ct facility at least four times in the last five months for tire and alignment purposes. It is usually a very busy shop. But yesterday I stopped in to buy two new tires for my daughters vehicle and there were only two other customers there. I waited at the front desk for about 15 minutes while the manager fiddled with some papers and never acknowledged that I was there. Another salesman came outside to look at what I needed and I told him which tires I wanted replaced and asked if they would please put the spare tire back where it belonged under the truck bed. He said yes, ok.
When they brought the truck back outside for me to inspect, the spare tire was thrown in the truck bed. I asked why they has not put it where it belonged (as agreed upon) and the technician told me they didn't have a tire iron to do it with!!! THIS IS A TIRE SHOP!!! And the "manager"just stood there acting aloof, though of course he heard every word of this BS. Lazy and thoughtless service to me, a 74 year old veteran. No more business from me. Robert Wm.
I had a great experience at the Town Fair Tire in Avon. I did not come in with a appointment; however everyone was super nice and helpful. Mark changed my tire super fast and had a friendly, relatable convo with Moe! Thank you both!
You spend over $800 plus. Thinking the service is wonderful. This is my second time going to a TFT, I'm guessing which one you go to is a hit or miss. So I got tires installed after spending about $900. At pick up all my factory rims were scratched, within 4 day's my car started shaking. I took my car in after speaking to the manager, after 3.50hrs they said it was all set. Which my car wasn't all set. It basically sat in the parking lot and lied they did anything. That following week I went on a long road trip, lo and behold same problem. I had to go to my local Nissan dealership, to be told none of the tires were balanced right. Now considering I got the package for everything, who knows if the car has a proper alignment. I will not be returning to a TFT ever, or sending anybody I know.
Don't go to Danbury location. Took advantage of me because I am old. Went to get flat fixed and they broke my TPM put in a rubber one and did not tell me. After I left notice my light was on and only 2 sensors worked went back and they said it broke and they did not have it anymore. Management was no help. So you pay 10 dollars for what they say is free flat fix and the 10 dollars is for balancing. Sounds like a scam. Don't say free if is not free. I don't minding paying for what I get.
I took my car in for a full set of new tires, balancing and alignment. I was told two hours. After two hours and ten minutes after inquiring at the desk, I was told that It would be another hour because two customers with appointments needed to be dealt with first, since I was only a walk in... Let's examine that logic, shall we? If there were appointments before I walked in, that should have been factored in. If the appointments occurred AFTER I walked in, their wait time should have been adjusted accordingly. So... They just threw a story at me to shut me up. It obviously didn't work, did it?
***Warning. Read this before you go and give business to TFT in Leominster, MA (Merriam store location.)*** I have a Mercedes Benz 2015, which the dealer in Milford Ma, sent me to Town Fair Tire in Leominster ma to replaced the 4 tires, the experience was really poor due to the fact, when they replaced the tires and did the alignment they scratched the rims and they used a high torque, (175 tq) almost twice than the spec (100 tq) which is recommended by the MB dealers. Since then I haven't being able to replace them.
I went to talk to Kevin and he lied to me saying that will be work something out, but right now he did not have time, he will gave a call on Monday or Tuesday, I called him this morning (Tuesday Nov 12 2019) and he did not want to answer my call, finally I got in contact with him and now he said the doesn't know when is going to be able to do it, he hanged up the phone on me.... The only thing that I wanted was to loose the tires nuts, so I can go to Firestone and purchase all four tire. If anyone is reading this review, don't make the same mistake that I did trusting TOWN FAIR TIRES in Leominster ma (Kevin store Manager) to do a simple job as putting the tires with the right torque. Very disappointed, I WON'T come Back. I going to file a formal complain to the BBB.Sincerely.
Salesman Paul ** and the technicians at the store are my choice always. I split my time between the DC area and Maine. We always buy our tires and have maintenance done at the Topsham Store. They represent best value and faultless technical performance for our stable (Ford CMAX and Tesla M3).
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