Town Fair Tire Reviews

Worst experience ever. Started when I dropped my work truck off to have new tires put on. Purchased the top of the line tires as it is my work truck. I originally dropped my truck off on a Tuesday. Didn’t hear from them for a few days. Called and they told me they lost my keys. They Finally found them but then broke one of the new tires on install. Told me I had to wait 2 more days for them to get a new tire. After picking up my truck I realized they ruined two of my new rims trying to get the tires off. After many many calls to their customer service they finally agreed to get me new rims 3 months later. They told me the store would reach out when they arrived at the shop. Roughly a month later I had to call again because I never heard from anyone.

Refused tire repair service with two hours to closing time when my car is rapidly losing air in one tire from a puncture hole and even when I told the front desk I have a baby in the car and would be unsafe to drive. Unprofessional and frankly heartless.

Service was friendly and excellent. Service rep (048M) was knowledgeable and very helpful. Appointment process sped up installation and made the experience easy. I would recommend this shop to anyone who is in need of auto service and tire repair/ replacement. I would have no problem sending my young daughter here to get tires and know she will be taken care of fairly and professionally. Thank you!

I had an issue with a slow tire leak which turned out to be a bad stem valve. Ricky was very courteous. He said it would take about 30 minutes, offered tv coffee, and water. It was done sooner than expected time.

On Saturday, Sept. 7 I left my GMC Sierra at your store in Falmouth, Massachusetts for a new tire. I have always purchased tires there. Since my wife and I were leaving Monday for a camping trip, I unlocked the truck bed door to get our fishing equipment ready. That is when I found out three rods and reels worth $1200 were gone. Three St. Croix rods and three Shimano reels. I did not consider taking valuables from my truck because never did I imagine a worker robbing from a customer at Town Fair Tire for obvious reasons. It sickened me for two reasons: the money and how low an employee would go to do that. Please respond, sir. I am 68 and retired. I give Town Fair 200 bucks for a tire and some lowlife it hired steals out of a customer's vehicle.

Bought Michelin tires here after a lot of research. They were pricey but I felt important enough for the extra money. Tires needed air weekly. Finally got an appointment and each one needed to be resealed. Ok. Someone messed up. A few days later, same thing. Tires aren’t holding air -again. Now they replace the sensors in all four tires. A few weeks later, same thing! They told me now they found a nail in one tire but the other three just needed air. In the meantime, once a week I've been stopping in to have them add air so the light goes off.

Branford, CT location: LONG wait times, somewhat rude at times. Bought tires through a commercial account ($900). Properly maintained my tires, air, rotating and regularly checked alignment. Unfortunately, I did get a bad flat on the highway about a year and a half after the purchase. Not repairable, I tried to find out what the policy was as far as warranty, but this shop was unwilling to work with me. I unfortunately did not have the receipt on me, but I provided purchase information, name, date, and amount of purchase. They claim nothing was showing up in their computer and could not answer me if the tire was covered or not, rushing me through with a long line forming behind me at the counter.

Tires are reasonable, Front desk very helpful and professional. The wait time is way too long. Over 3 hours to install 2 tires and I had an appointment. They did apologize for the long wait. Nico was very helpful and respectful. As soon as I walked in he stated, "I will be right with you." As he finished with the other customer I was helped. I would recommend Town Fair Tire. I Have to say that my appointment was at 9:00 am and my car was taken in at 10:45. It was completed nearly at noon. They may need to hire more tire technicians.

Went in for a flat tire. Out in 30 minutes with peace of mind that it would last. And the price was fair (Have been buying tires here since I was a teenager - always the best value and warranty options).

Bought 4 tires for my Highlander 13 days ago. Since I installed and aligned the tires make a lot noise, specially in high speed. Created a case with Yokohama manufacturer and I am trying contact Town Fair Tires to fix the problem. A lot noise and vibration!!!! Do not buy these tires! Do not buy!!!!

Purchased tires by going online to get information then spoke to Bill one of the managers. Been going to Town Fair Tire in Warwick RI for many years. Best prices and service always buy road hazard for your tires for peace of mind. It’s worth the extra Pennies. They keep to their schedule and guarantee their tires and workmanship. As I stated Bill one of the managers was so helpful! They're not high pressure because they give you the best deal in the state. Many tire places do not offer road hazard so be aware of this. Rhode Island has lousy roads and are working on them constantly. Leaving debris which ruins your tires.

I have been Coming to Town Fair Tire for no less than 10 years and the service and the quality of the service never changes! They are always courteous, very friendly and absolutely well versed in the product that they sell. You never feel any sales pressure and that's huge! I was in there today and You observe how they treat all the customers and they treat everybody with respect and concern. The store I was at was Salem New Hampshire on route 28 North. Great job guys, keep up the good work and I'll continue sending people to you!

I recently on September 11, 2023 visited a Town Fair Tire located at 1414 Washington Street, Hanover MA 02339. As I walked in the door as the first customer at 0758 I was greeted by three individuals whom avoided eye contact with myself and off the bat made me feel like I was an inconvenience... so I stood and patiently awaited until the awkward pause was then interrupted by one of the men stating “Hi, do you have an appointment this morning.” I then explained how I just worked down the street since 3 pm the previous day (total of 17 hours) and I did not have an appointment. I was exhausted and when I went to my car to leave work… one of the tires I had recently purchased would not hold air (purchased two sets of four tires within the last year).

Unfortunately ended up at the Hyannis location for a couple front tires Saturday afternoon. Woke Sunday morning only to find one was leaking. Stopped in on Tuesday figuring they would take care of it. Was told I needed an appointment. An appointment for a leaking tire they installed. Got to be kidding! Got the usual ** about the labor shortage etc. Finally walked in disgust. Any other tire place would at least looked at it. Never again.

Over 1 hour of my time while the Hyannis manager messed around with my tires on the car telling me what I need. I told him what I wanted....just got ignored. When I told him I wanted the "FREE" front end alignment he said they could only do a 4 Wheel alignment on this car and it's not free. What a run around by a bunch of jokers. I ended up getting 4 tires online shipped to the location I wanted CHEAPER than Town Fair. When I sent a message to Town Fair Tires the VP of the company responded by calling me an internet assassin!!?? Again....DO NOT BUY INTO THE ADS... They LIE!! Don't waste your time or money. There are plenty of HONEST tire services out there that will treat you right for an HONEST PRICE.

The telephone scheduler mistakenly listed my appointment as "drop off vehicle all day". I found this out when I arrived at Town Fair in Hyannis. I needed a new set of 4 tires, but the all day requirement was impossible for me. Eric stepped up and said he would make every effort to make things work for me. Within an hour, I had a new set of tires and was on my way. Such customer service makes it easier to spend over $1000 on tires and feel good about it.

Went to have a flat fixed. Ethan (GM) recommended alignment and 4 tire balance. He then called and told me the tire had to be replaced, I used the TownFairTire price beater online tool, received a confirmed price 24 hrs later, and ordered the tires. I went to have the tires installed and Ethan (GM) refused to honor the confirmed order price offered by admin@townfaire.com. I asked for a refund on the alignment and balance that was never done. He refused that too. TOTALLY dishonest. NEVER go here. Other Town Fair Tire shops may be better.

Totally annoyed! I had a tire replaced at Town Fair Tire in Danvers. I picked up my car and my dashboard is lit up like a Christmas tree! Tire sensor light, abs light, traction light, power steering light, engine light, and TPMS warning. My response from Town Fair was “You’ll need to take it to a mechanic. It wasn’t anything we could have done”.

They told me it would take about 2 hours for my service. I was there 4 1/2 hours. I noticed my car in the lot and asked if the keys were in it. She said they hadn't had a chance to call me and she would be right with me. She finished waiting on another customer and proceeded to bring a document into the garage. I said "Hello. Remember me." She said, "I didn't forget you. I will be right with you." I said, "I have been here 4 1/2 hours. Don't I get any priority." She ignored me and continued doing what she was doing.

Updated on 08/05/2023: Nov of 2022 I sent in a review to your company and we are now in August of 2023. Sad to say, no one has ever contacted me to make an attempt to resolve this issue. I’ve brought back the car, rebalanced, moved the tires around and nothing. Worthless tires. My account is paid in full. Don’t even want to use their services anymore. Town Fair Tire is useless. It’s not about customer service anymore more, it’s about the profit line.

Been doing business with this company for over 20 years. Marcus in the Warwick RI store handled everything and took care of this Veteran with price match policy and service. Still a very friendly atmosphere.

Town Fair Tire at 67 Newtown Road Danbury Ct is a safety hazard. They are negligent and careless with your vehicle and your safety. They should be shut down before they kill somebody. The first time they failed to find a nail in my tire that was flat when I had the vehicle towed there. Unbelievably they sent me away twice again claiming it was OK. A competitor immediately found the leak and repaired the tire. The second time I should never have gone back. I purchase a new tire at a rip off price. When they claimed I didn’t have road hazard warranty which was a lie. The tire went flat overnight. I took it to a competitor who found Town Fair put in a faulty valve stem. God forbid I’d driven a long distance at a high speed thinking I had a good new tire and my other tires checked. And they forgot to put back the caps as well. Flunked the basics. Don’t let these careless incompetent goons touch your vehicle - they are an accident begging to happen.

I was late for my appointment yet they still got me in and treated me very well. I have always dealt with TFT, and I have never had a bad experience. I would recommend them to anyone. They have always went above and beyond for me.

Went to this place to get two new tires. During the following month I had a low air pressure sign popped up on my dashboard multiple times. I went back to that place and they fixed it saying the problem was a tire pressure cap and it’s fixed. I have no idea about cars and believed them. A few days later I moved out of state and got the low air pressure sign again while driving on a highway. And AGAIN it was both new tires that have low pressures. AND one of the tires didn’t even have a cap on when I went to put some air in. This is a scam place. They have no idea what they are doing. Go to a trustworthy place where mechanics know what they are doing. I’ll never go back there when back in MA as well as won’t recommend them to anyone. Don’t waste your money and time on them.

I have again purchased a new set of Continental True Contact Tour tires for my 2014 Honda Odyssey at Town Fair, 605 Amherst Street, North Nashua, NH. Again, I am pleased with the staff and service here. I stopped by yesterday to set up an appointment for today. They had the tires waiting for me today, installed them, and had me out the door in an hour. I am pleased with the price and the service. The manager, C.J., along with Chris, Anthony, and Nick are all very fine staff. No hassle.

My experience with Tremain was wonderful. He was very attentive, has great customer service skills, very respectful and was able to solve an issue I had with one of the technicians! This store needs 10 of Tremain! His awesome!

I dealt with Cody at the Biddeford location for purchase of winter tires for my lifted truck… I was hesitant about “downsizing” my summer tires (cause I HATE THE LOOK) BUT they don’t handle well in snow. They worked out great and they switched out my tires at the end of snow season for free. A lot of tire places won’t deal with aftermarket lifts and tires… Appointment was on time and awesome service!! Thanks!

A HUGE thank you to Kevin and Ray at the Cranston location. They fit me in and helped with my crisis the Woonsocket town fair location left me in. They also apologized a million times for things that weren't their mistake and rectified the situation for me. The Woonsocket location on the other hand, HORRIBLE. I had an appointment for 8:30, a donut was on my car with the actual tire in the trunk, with the warranty I came to have them check the flat in the trunk and the slow leak in the front, I sat for TWO HOURS, for what I thought they had "fixed".

Jason was very professional and knowledgeable about the products and helped us choose exactly what was going to be right for my vehicle. He was very friendly and so helpful. We will definitely be going back.

I had a slow leaking tire. The tire technician found that it was a bead leak causing slow air loss. The repair work was done quickly. The service writer was friendly and efficient. Great Job! I will definitely come back to this Town Fair Tire Store!