Tire Rack Reviews

Complete foul ups. Never want to order from these people again. Ordered tires premounted on wheels. They sent us the WRONG TIRES premounted on the wheels we ordered. Not even same BRAND of tires. Terrible.

I've order many tires and wheel packages from Tire Rack. Most of what I've bought I've had trouble with due to constant vibration. Most likely out of round tires and small bends in the rims. I've wasted so much money on balancing tires I can no longer recommend Tire Rack products. Most of the tires have had high road force values but just below what Tire Rack deems returnable. These tire can not be used on my vehicle with stiffer sports suspension so I've been forced to eat the cost multiple times. Lesson learned.

I ordered a set of Tires and Rims on April 19th 2024. I had a hunch it may take some time so I was trying to be patient with the process. I hadn't heard anything about my order so, after 4 weeks I finally called them on May 15th 2024. The women that I spoke to was very rude and abrupt on the phone. She kept saying; "We are waiting to hear from the manufacturer!" When asked if this was normal to take so long and at least, what was the time frame projected for delivery. She just kept repeating, "We are waiting on the manufacturer." I asked her if she could reach out to them. She declined and did not seem knowledgeable about how to go about calling them on my behalf.

Four new tires with a full warranty on all four tires. Bought them under a year ago. Had a blowout that almost killed my entire family. Children involved. Very frightening. Went and had a local place that are honest and truthful. People took the tires off my car so that they were all wearing the same way and a future blowout could be possible so I replaced all four tires, call Tire Rack to get my warranty working and in place and they gave me the runaround for days and they are doing nothing for me but just stressing me out. They are absolutely a horrible company. Deal with people behind the phone customer service. They just take days to go back-and-forth needing another review and it was all the waste of time. My family still not over the trauma that happened over these crappy tires and cost us a lot of money to put the proper tires on. The discount tire rack gives you is not worth your families lives. Buy somewhere else please. I beg of you.

I purchased a set of Goodyear Eagle All-Season tires a few years ago. While they were still in the two-year warranty period, I experienced a puncture fairly close to the sidewall and contacted Tire Rack. I attempted to replace it under warranty, and being that I have an all-wheel drive car, I ordered an additional tire so at least the tread life of the front tires would match. Unfortunately, shortly after I purchased the set, Tire Rack no longer had them available. I chose these tires specifically because of how quiet they are. They are one of only two tires available with the "sound comfort technology" foam inside, so my choices for similar replacement tires were very limited.

If you're looking for a company that stands by the product they sell do not buy here. You're better off getting tires at your local tire shop. 4 out of 6 tires failed the road force test. No refunds, they sell "square" tires and throw the responsibly on the manufacturer. Won't make that mistake again.

I placed an order and it was canceled. I went back in and placed it again and put my vehicle information in. It was canceled because they said there was fraud on my account. I put in my card number, CVV, etc and they said they couldn't verify that it was me. No phone call or email to verify. Find tires somewhere else.

This is the second time that I ordered suspension products and the parts were not all there. I recommend only buying tires from Tire Rack. The shocks were overpriced and when I pointed it out they said "Too bad, so sad". I am going to take my business where it is appreciated.

I have been a Tire Rack customer for over 20 years. Initially it was because I had performance cars, and Tire Rack had by far the best inventory and variety of brands. I probably used them a half a dozen times or more over the 20 years, with no issues. Last week I ordered 4 tires, and Tire Rack recommended a local Tires Plus for the install. What a nightmare! This was my first set of tires, at 5 years, at 47K miles. The Tires plus promised a free alignment check, and I had a coupon for a battery check. The store was dingy. I checked in, verified the Tire Rack tires were there, and made arrangements for the install, alignment and battery check. When I went to pick up my vehicle, they told me that the alignment and battery were fine. Now, I knew the alignment was not “fine”. The car had 5 years and 47K miles!

I placed my order for 4 tires and waited a week to get it. Nothing arrived, so I went to track the order and found out that it was simply..CANCELLED. I called the customer service and asked for explanation. They said the order was canceled because I did not respond to their voice message which they sent to verify the order. I did not get this message, and the usual means of communication are EMAIL or TEXT MESSAGES. None of these was sent to me. They made no excuse, though I lost time and there was no Black Friday offer available anymore. I would never buy from them. They make you LOSE your time, wait and not get anything, and then you will have to deal with long calls at your expense to get clarifications.. With the only result you wasted time, lost the deal, have no tires. Never again.

Bought Michelin tires in February from Tire Rack. Was referred to local Monro Muffler for installation (partner). Almost immediately, I started having issues with tire pressure. Tires won't hold pressure. Went back once or twice, couldn't get waited on. Issue continues to persist. So I call Tire Rack to tell them I am having issues. They REFUSE to stand behind the install, refuse to look into it any further. Instead they tell me it is my TPMS, issue, take it to the dealer. It could as simple as the valve stems were not replaced. But they choose to wash their hands of it and tell me to pound sand. I should have bought from the military exchange instead of these folks. At least AAFES won't take advantage of service members.

Beware the age of the tires they’re passing off as ‘new’! All tires (regardless of whether or not they’re stored or mounted) begin to degrade right out of the mold. Most reputable dealers will tell you tires should not be used after 6 years due to the rubber degrading making them a potential hazard. There’s a manufacturers date on every tire (shown as week/year) that indicates when the tire was manufactured. I recently chatted with a TireRac sales agent (online) about a set of tires only to find out they were close to 2 years old (being sold as ‘new’). So while the tire may be fine, you’ve essentially lost 2 years of usage from the tire. Absent regulation to keep that business practice from occurring, it's buyer beware. I’ve always checked the manufacturer's date on any tire I’ve purchased and have NEVER had a retailer selling 2 year old rubber as ‘new’. Not ethical

In my opinion it's hard to review or rate a company until you have a problem. I had a problem with tires purchased from Tire Rack and it was a very complex scenario and only related to a warranty tire issue. The team at Tire Rack worked through all of it and made good on all warranties and promises. Highly recommended. Great prices and great Services.

My son purchased a set of tires in April (2023). So last week September (5 months) he was driving home. Heard a noise. Pulled over and his tire was separated about 2 to 4 inches of the the tire is on the top of the rim the rest is at the bottom completely separated (hard to explain but look at pictures provided). I don't trust the other three tires. Laughably he will be reimbursed after he buys a new tire. Smh.

Tire Rack sent me a strut with a defective bolt that sheared off when the experienced, professional installer attempted to assemble it. Tire rack is attempting to blame the mechanic, and is refusing to honor their warranty. Do Not Use Tire Rack! there are several other options that are just as inexpensive.

My experience with this company started out the same as most of the reviews here. Approximately 6 months into using these tires they started cracking on the side wall. I contact tire rack and after going through over a month of emails about their robust warranty program, I was meant with three different unwarrantable conditions including "driving tires that are under inflated." I even took to Discount Tire and they evaluated saying "manufacturers defect." Tire rack continued to stated other reasons that the warranty would not cover over $800 worth of tires. I will never buy from them again. Go to Discount Tire, they price match and have better customer service.

The purchase process and tires themselves are fine enough. But, the customer service/warranty coverage is poor. I had a tire blow out and contacted the customer service division for warranty coverage. I sent the requested photos, etc. After not hearing back for over a week, I emailed them again to be told the issue was my fault. Like the other reviewers here state, Tire Rack is fine until it isn't. I would proceed with caution and assume that warranties, guarantees, etc. will not be honored.

X1 credit card features the best consumer protection technology, such as virtual cards linked to your main credit card account. Such credit card can have a fictitious name (J Doe) to protect a consumer in case of credit card data leak. Tire Rack knows little about credit card technologies. A big business but can't handle a simple credit card transaction.

Tire Rack is great unless you have a problem with your tires. They will deny any claim of a tire or set of tires being defective, sight unseen. They show no interest in having a local shop assess the problem. I should have known better than to order tires online... lesson learned. I will gladly spend a little more to have my trusted local Tires Plus install tires I purchased from them. They take the time to show me when there is an issue with my suspension or alignment in a way that I can understand. It's as if Tires Plus values the customer... imagine that!

If I could give less than 1 star I would do so... I don't understand how Tire rack states that they have good reviews. That they are 4 out of 5 stars. I have had horrible eperience with tire rack, I have a screw on the outside wall of my tire and is unable to be fixed. I went online and after 2 days of fighting with tire rack to even find my tires that I ordered because they were not in the orders. When I finally was able to pull up my tires and pull road hazard on my tire, it wants me to buy a new tire and give them the invoice... Are you serious. Who has an EXTRA 190.00 to buy a new tire when there is a road hazard warranty. I am unable to use my truck that I have for going to and from work as well as taking my children to school.

I purchased 4 very expensive extreme performance tires. I had read the road hazard fine print, and felt good about the service. (It did seem too good to be true). Well one got an irreparable hold in the sidewall. I called and asked about the process. I wanted to do everything correctly. They made it seem so simple and easy. The representative told me "To take pictures, save receipts, and get it fixed or replaced. Then you file the claim afterwards." They made me so mad. I did just as they said, and then they said that I must "get the claim approved first before fixing or replacing the tire".

I purchased online, purposely selecting 'in stock' items only to find they were not. The only available option was 100.00 more per tire. Customer service said 2 were available so it wasn't false advertising.

I purchased 2 tires from TireRack.com in January 2021. In October 2022 I had to have them replaced because the tread was coming loose and showing wires. I submitted a claim to have them replaced because I was forced to get new tires. They denied both claims (2 tires) saying they didn't meet the requirements of my contract--the tires were just worn. This was after getting several emails from them saying they were not able to open the pictures I sent to them and to go to the portal to upload all of the documentation. (The portal didn't work most of the time either)- I had uploaded this information about 5 times, and had made numerous attempts other than that. Then after getting one of those emails I immediately get one saying they had denied my claim because they were just worn. How do they know if they couldn't open the pictures??? I am calling **.

I purchased a battery 8 months ago that has a 1 year no question, no pro rate exchange. It quit working. I was told that I had to contact the company direct. That this would take over a week. I bought a second battery to save time and then was told it would take 7-9 days to get to me because it was being drop shipped even though I was told they had it in stock. Now I’m stranded for 7-9 days with no battery. And they don’t care at all. Do not buy a battery or anything important from Tire Rack unless you have time to wait weeks with no car as they take their time getting around to you.

I purchased 4 Michelin tires from Tire Rack plus 3 years extended warranty. After 2 years with 17,600 miles, the two tires in the back going bad. I called customer service, the first gentleman give me claims number and tell me go to any tires shop and show the to replace the tires. I went to Tires Discount (Who own the Tire Rack), the Tires Discount contact Tire Rack and get the different information. Tire Rack want me to pay first and submit the receipt to get reimbursed.

I purchased a set of Stoptech crossed drilled rotors from Tire Rack for my 1999 Miata. Unfortunately, the new rear rotors make a loud scraping noise every time I apply the brakes. I took the car to two independent mechanic shops and both said everything looks fine, so either the pads or the rotors were defective. I narrowed down the issue by swapping out the pads, but the noise remains. Then I swapped out the rotors, and the noise disappeared. The problem was with the new rotors.

Just spent $2,500 on brand new wheels and tires for a Ford F-150. I picked them up at the warehouse Distribution Center in Delaware. When I brought them to mount them, I noticed that one of the wheels had over 12 oz of weights on it. I called customer service and they asked if it was vibrating, and I said no and they said well then there's nothing they're going to do about it. And honestly, I think their customer service is a little bit condescending in this situation. I've been buying from Tire Rack for the last 20 years and this will be the last time. A $600 Wheel and Tire should not come with 12 oz of weight on it brand new. Buyer beware. It's all good until it's not with tire rack. Manager was just as bad. They are now owned by Discount Tire. Better to stay local and Order local.

HORRIBLE experience. Tire Rack's "Customer Service" was pathetic. They screwed up my order in multiple ways, several times. My tires were "delivered", but the installer never received them. Tire Rack "Customer Service" said it wasn't Tire Rack's fault, because you use a third-party delivery service. **!!! Tire Rack CHOSE a third-party delivery service that apparently can't do the job properly (probably the cheapest available, in order to maximize your profits), so it IS your fault! My tires EVENTUALLY showed up, after me spending a total of over two hours on the phone with incompetent people. I will NEVER, EVER use Tire Rack again. Tire Rack should be ashamed of their "Customer Service" department -- it is abhorrent!

Yea not happy with Tirerack. Usually order my tires from there and have no problems. I tried to order rotors and brakes for my car, I placed my order and then got a call back from one of the sales reps saying he doesn't know when the item will but he has another brand in stock and ready to ship. I liked that so I said ok, he switched my order to those and they were shipped right away. They sent me the wrong front discs. They are too big and I can't put the brakes on. I return them and now it seems to be on me to pay for the shipping which is not right, the person who changed my order after they called me messed it up. Now they are asking for my vin number to see if it's a fitment error on their part. What doesn't fit, doesn't fit. I shouldn't have to be paying for the shipment back.

This company will repeatedly lie to your face about shipping. I ordered tires to arrive on the 14th of January. They didn't even hand the tires off to UPS until near midnight on the 13th. So of course there is no way they could arrive in time. After some run around I get in touch with a representative who says they will order a reshipment so I can get the tires delivered on the 15th. I never receive any new shipping information. I have to call them back and discover they just NEVER DID IT. So now they say the best they can do is the 18TH.

This review is strictly for Kerry and Hanna (supervisor) only. These 2 employees went above and beyond helping me with several issues during and after my orders. Everyone else I spoke to within the company either lied or mislead me, which was unnecessary! Hanna truly has customer service skills that are exceptional and mastered. Others should take a class from her to learn how to deal with customers and not use misleading or lying statements to make a sale. If we call we want to buy no need in giving volunteer lies. Meaning don't tell me an untruth if I did not ask you. I wish to thank you both from the bottom of my heart. You both have beauty inside and out and truly care about people in general not the bottom line (dollars). Mykal

I live in Fairbanks, AK; to get fast and fair shipping is rare. Tire Rack went above and beyond. 3 days for 4 wheels, shipping under $100. Unheard of here. I am used to seeing shipping as much as product or more. Or after the shipping estimator gives a reasonable price then find out at checkout can't do it or charge way more. Not Tire Rack. Spot on. Makes this Alaskan feel like Tire Rack knows Alaska is actually part of the U.S.

Ordered a full set of wheels & tires. 8 months in a wheel cracked. Had it evaluated by a couple tire shops & some aerospace engineers who work for me. Crack started at a black mark (latent defect). No warranty coverage. Ordered replacement while on the phone with the “fitment specialist” & received the incorrect offset. I requested return & because I drove from the tire shop to my house so as to not pay for additional services. They’re not allowing return of the wrong unit (they shipped). Retired USAF Lt Col here…I strongly encourage you spend your money for wheels elsewhere. They don’t stand by them, then they can’t cure when there’s an issue.

Stay clear from Tire Rack. They are dishonest and don't honor their guarantees. You know, when you're looking for tires, and you're thinking, hey, you know what that "two-year road hazard included" sounds good. Guess what. TireRack doesn't honor it. Here's my story. Short story: DO NOT buy from TireRack. Stay away at all costs. Longer story: I bought 4 tires in 2019 for $1,069.88 from TireRack, then another 4 245/45R18 Pirelli Cinturato P7 All Season Run Flat MO Run Flats in 2021 for $1,125.18. All the time, I thought, "you know what? It's comforting to know that in case something happens to these tires, they're covered." Well, after running TireRack tires for 3-years, something did happen. One of the tires blew out while on the highway. Yes, I was safe. Yes, it wasn't cool.

I bought 4 new tires from them. I had them on my car for 3 weeks. Then they had bulges in 3 of the tires. One popped. I had no choice to go somewhere to buy 4 new tires. I called them. Told them about it. Said they won't do anything about it because I didn't do a claim before buying new tires. I have to have a car to go to work but they didn't care. I wouldn't recommend them to anyone.

I have defective tires sent report from my dealership over 2 weeks ago after speaking with someone over the phone. Have called and emailed and have gotten NO response. This is very frustrating to say the least. With all their good reviews I did not expect this kind of treatment.

I ordered tire/wheel package with a delivery date. 1 day prior to delivery date, Tire Rack called me to say 1 wheel was damaged and my order will arrive 2 weeks later. 1 day prior to delivery tells me they had no intention of delivery on the date they gave me. The sales person's attitude was oh well, he did not offer me an apology or a discount for inconvenience, I did ask for a discount and was told that tire rack could not provide any compensation for this inconvenience. I cancelled my order and purchased locally. I would not recommend Tire Rack your better off to buy locally.

Avoid this company at all costs. First, they delivered the wrong wheels to me, then they claimed the wheels they picked back up the day after were damaged and didn't refund me. And then, they send the new ones to my personal address instead of my mechanic, even though I called twice to make sure they had the address of my mechanic. A complete waste of time and money... Avoid, avoid and avoid some more.

This purchase (4 custom wheels) was my second from Tire Rack and they continue to deliver a quality customer experience and product. Website is informative, delivery (from their CT warehouse) was quick (just five days after I placed the order) and they even called (I believe from their IN location) to point out a potential problem/possible delay with some accessories I ordered. The shipped items were also double packed to prevent damage. Overall, a highly professional outfit.

First time I purchased tires online, was apprehensive at first. Great selection at Tire Rack, good info and a breeze to make the purchase. Tires for my 2017 Silverado arrived at the selected installer within a day. That is where the issues started. It took a week to get an appointment at the Tire Kingdom in Englewood. FL. I was actually a little early for my scheduled appointment, service manager gave my key to a tech right away, no wait. I was surprised most of the time I was there the shop was a bit slow. Just not as slow as the service I got from Tire Kingdom. Almost made me think I was being punished for not buying the tires from them.

I truly enjoyed the website they built for shopping for the rims I bought. It allowed me to see the rims on a virtual model of my vehicle which really helped me because I am a visual person, so seeing them on the vehicle helped me tremendously! In addition to inputting my year make and model the site gave me many options to choose from. The filter parameters allowed me to search the size, width, color etc... to find the ones I ultimately bought. Also, the price was very reasonable and in my budget. I shopped many other website for a rim that would fit for my vehicle and Tire Rack had the best price. I was going to go with the tires they selected but went with buying outside the site for tires and will do installation at my local place too. Luckily, the rims came very fast in the mail and they look fantastic! I am waiting for some other minor things to arrive in the mail before I mount balance and install but overall I am very happy.

I ordered wheels and tires mounted and balanced for my '99 Ford Ranger. The order shipped promptly and tracking was provided and shipping was acceptable. The product showed up in perfect condition. I bolted them on right away and am going to buy more tires this way in the future. That was my buying experience, my wheels are AWESOME the pictures were very accurate but they look way better on the truck! I purchased Black Hardline wheels with red accents and are a very cool wheel! I have always had great success with Michelin Defender tires and once again VERY satisfied as the tires were at pressure when I checked them and balance during break in period only got better. Like driving a new truck. Thanks Tire Rack!

I've been ordering tires and wheels from Tire Rack for over 20 years. Every single time I've had a great experience and had the pleasure of chatting with several very courteous, knowledgeable staff along the way. I don't even bother to look elsewhere anymore. I HIGHLY recommend Tire Rack for all of your automotive needs!

Been using Tire Rack for over ten years. Great rating system for tires. Easy to compare competing brands, and models. A side-by-side listing of all tires you choose to compare and many aspects of tire wear, and rating of traction in all weather conditions. Tires arrive within a day or two at the address of your choice.

I have known about TireRack.com for many years, but never purchased prior to Dec 2020. I was in need of new tires for my Toyota Tundra, but due to COVID, it was difficult to find tires locally. I went to TireRack.com, purchased a set of tires on December 2nd, they arrived at the recommended installer on December 3rd and installed on December 4th. I also downloaded a coupon for a wheel alignment, which saved me an additional $30. I am sold on TireRack.com and they have become my GoTo for tires!

Ordering online was easy. They had lots of options to choose from. I ended up making a mistake with the tire and wheel package and received a call within an hour after I ordered them to make corrections. Customer service was knowledgeable, friendly, and very helpful. 3 days later I received my order in the mail. 10/10 would recommend.

I needed new tires for my 2016 Toyota 4Runner after needing to be fished out of a ditch after our first snow. Purchase through Tire Rack's website couldn't have been easier. I was able to search based on my vehicle and answer some questions for guidance on the correct size. I've driven past their facility in South Bend a couple of times, and did not know that they offered installation services as well. I decided to give that a try too. I was pleasantly surprised at the variety of installation dates and times, and especially liked that I could schedule it all online.

I wanted Bridgestone tires for my Cadillac Escalade and I found them easily on this website. Ordered them at an excellent price, they were immediately shipped within an hour and delivered to the designated tire installer 2 days later. Great experience and will definitely order from this company again.

I purchased tires for two vehicles in the past month. In both cases, TireRack's prices were over $200 lower than local, and with free shipping, I couldn’t beat the deal. In both cases the tires were shipped immediately and here in a couple of days. TireRack even called me on one set because I had ordered them one size larger than spec for my truck, and they wanted to be sure that was what I wanted. Great customer service, great value, great selection. Website provides a lot of information to compare and make the right choices. Thank you TireRack!

I ordered my tires on Sat and the tires were here pretty darn quick. Michelin is my first choice. The ride on these tires are smooth as butter! My overall experience with Tire Rack was awesome. They reached out to make sure everything went well. And they had a sale so I’m receiving $120 back???? Thank you????

While the tire prices are good, do not purchase the warranty/road hazard. I bought a set of brand-name tires along with the warranty. One tire developed a bubble on the side of the tire. I took it to a shop that carried the same brand and was told I had to call Tire Rack. I did and was told I had to ship the tire back and if they agreed it was something covered under warranty, they would issue a refund. That means I needed to buy a new tire and then wait for Tire Rack to determine if it was defective of not. What I needed was it fixed or replaced, not having to ship it back and wait for a determination. We should be able to take a defective tire somewhere and have someone look at it and determine if it's defective or not and be able to take care of it then and there. What a waste of money.

At first, getting ahold of the company was difficult. But I must be honest in my review, I did get ahold of them and they provided a solution. I had to find a local service provider to get the tires balanced, and they reimbursed the cost. While they did remedy the issue, there is still the fact that the tires were balanced very poorly before sending them to me, and there was the hassle factor. I did save money, but it was a slight hassle. Tire Rack gets credit for making it right.

Searching for tires for Mini Cooper. Found them here with very competitive pricing. The free shipping was amazing and fast! Even though the tires shipped from 2 locations customer service was helpful and my tires were delivered and installed on time.

I’ve been. TireRack customer for years. And, I have always had a fantastic experience. Tires for my Maserati delivered the next day to my installer. Always great prices and complimentary road hazard insurance for purchases.

Tacoma, WA (Nov 2020)(8 months into COVID-19). Needed tires for a CX-9 Signature size 20". After going to 3 local tire shops and prices being a bit high and after seeing the commercial I looked on Tire Rack and found a High Performance All Season TOYO with excellent wet performance $250 less than and other shop including professional installation. Shipping was fast and free and price was right. Very Happy Customer here.

Picked the tires that rated best for my car, they were delivered within a few days to the garage I picked through the Tire Rack site. Everything went well, couldn't be happier with the web site and how it is structured.

I have ordered tires from Tire Rack for over 10 years, I've had 1 warranty claim. The warranty claim was very fair, I was very satisfied. All my dealings with Tire Rack have been first class...GREAT COMPANY

I was looking for tires for my truck but I did not want to get bombarded by salespeople telling me to buy this or that. I wanted to get opinons and ratings from real people who purchased tires and gave their rating based on their experience of the product once installed and the vendors website. First time I purchased from Tire Rack, got a decent price and the installation was perfect. So the experience from selecting, purchasing online then receiving the tires when they committed to me was on schedule. I used Tires Plus to do the install and I had an alignment at the same time I was there. This was easy, convenient, and stress free. So far so good, now let's wait and see how the tires perform over the next 6 months. So far so good!

I've used Tire Rack for several years now, I've NEVER had a bad experience or been disappointed with any set of tires I've received. The staff both on the phone and in chat are friendly and knowledgeable. If you need tires (I can't speak to the other products but I'm guessing it's similar) this is a great place to get them.

I looked for the best performance tire for my X3 M40i BMW. I located a set of four Pzero Pirelli Pz4 tires. The delivery took one day and both the person who took the order and the person who delivered the tires were excellent. We were provided a list of installation professionals for installation purposes. We had the tires installed at local Big-O tire center and we are off and running.

Super easy tire purchase. Definitely use it again. I live in a super remote area and we just got over a foot of snow, but the delivery was right on time. It was great to sift through all the different tires with all the different reviews of each.

I’ve been using Tire Rack for years already. I’ve done it all from purchasing brakes/tires, returning items, and even submitting claims from their 3rd party road hazard protection. So far I’ve had a great experience with every single aspect.

Searching for hard to find tires for my classic car. Found them here with very competitive pricing. The free shipping was amazing and super fast! Also, they can set you up with local businesses to have the tires installed. I recommend Tire Rack for your needs!

I have dealt with Tire Rack for a number of years and on a number of vehicles. Both cars & trucks. Tire Rack has always given me pair prices, quality tires & rims and have always been there to help if I needed it. They have always had great choices and means to compare. Thanks for all the good work.

Been dealing with Tire Rack for over 15 years, and I honesty can't tell enough people of how outstanding my experience is EVERY TIME. I highly recommend, they NEVER let me or my family down, and that includes the absolute BEST prices.

Found the winter tires we wanted, in stock, less than any local tire store, and with a great warranty! Tires arrived within 2 days from the date purchased. Will do business with Tire Rack for years to come!

I have purchased several sets of tires from Tire Rack. Always great reviews and tests in real world conditions. There is a huge selection of tires to choose from. It's so easy to to input your car make and model and you can see the tires available in your size for your car. You can even buy wheels. Have them mounted and balanced ready to be placed on your car as I did with my snow tires. This is a great company to deal with! James P. ** USMC retired

Hmmm! Most wonderful experience! The chat specialist was very helpful and knowledgeable!! I picked out the rims (American Racing AR924) and he picked out the all season tires (Bridgestone RE980 AS) Loved the rims they fit perfectly and the tires are WAY better than anything I have had before. Grippy but comfortable even the 305/30s on the back make for a great ride!! Quiet too!! Placed order coming out of 2 different warehouses and just a few days later they were delivered to the place I wanted them to be installed by!! Had the centering rings, lug nuts and all. The TPMS sensors were already installed and operated flawlessly!! Oh and I havent even mentioned the price!!! A great deal on everything!! This was a win-win-win situation for me!! Wish I could give Tire Rack 6 stars!!

Buying tires and wheels from Tire Rack was a great experience for me. They have already tested combos for correct fitment, so it is easy to decide what to buy for your vehicle. The specs on the tires are clearly explained. My tires and wheels were delivered just 2 days after I ordered them. Tires were already mounted on the wheels. Highly recommend them!

I purchased four Goodyear Assurance tires for my Honda Odyssey, I inquired first with the brand and make of my car in order to make sure I was ordering the correct size. Their site was able to provide me with all of the information and different selections and prices for my needs. I am a repeat customer with Tire Rack because they provide me with the best buck for my dollar and their shipping turnaround is great within a day or two. I was able to have my tires installed at the dealership that they suggested within the next day of delivery.

Tire Rack is basically the Amazon of tires. I've never had an issue finding a huge selection of tires for my vehicles, and the reviews have always been helpful to find the right ones. After placing the order, the tires usually arrive within a couple of business days. I've never had an issue with Tire Rack and would recommend them to anyone who wants competitive pricing on high quality tires.

First time working with Tire Rack. I like performance tires and in my rural location, nobody stocks them as they are not in high demand (at least the ones that fit my car). Was able to source exactly what I wanted on Tire Rack and I received them in less than 4 days. Customer service is tops. Pricing makes me wonder how brick & mortar places can compete. BTW, these tires were run-flat, winter tires made by Pirelli.

Took car to Pep Boys and they were charging double for what Tire Rack was charging for the tires. Was going to have them delivered and then take them to Pep Boys for install. However, they had service come and install in driveway and it was great. Would definitely recommend and use for all my cars now. Simple, competitive pricing and very easy. Thanks.

Ordered the tires, they showed up on time, good to go. Tire size ordered was larger than manufacturers recommendation, so they called to check what I ordered was what I wanted. I thought that was kind. Truly have no complaints.

I've been buying wheels and tires from The Tire Rack since before they were on the Internet, and I don't remember ever having a problem with my orders. I live in New York State, so every car we have gets a second set of wheels with snow tires already mounted on them. I purchase winter wheel-and-tire combos whenever we buy a new car, and I also buy tires whenever I can't find them at a fair price locally. My orders are always delivered as quickly as promised, and I've never been missing any parts. Once in a while I need a replacement centering ring or center cap, and the customer service people are always helpful.

Created an order. After paying, later in the day I received an email saying they are cancelling the order and to call them to find out why. The mail stated something about wrong tires for my automobile. I called three times right after I received the email. No one picked up. Their outgoing message, each time, said they were in the office and will call right back - they didn't.

Ordered 4 new wheels/tires. Installed them and next day, one of them was flat. We removed it and determined that it was a leaking bead. Contacted customer service and b/c we drove around the block to test them after installation, they would not return the wheel for a new one. They only offered to ship a new tire and I have to pay upfront for installation/balancing and will then hopefully get reimbursed. Not happy at all and won’t buy from them again.

I ordered 4 BFG’s for my 2005 Wrangler. I don’t run the standard size and other companies gave me the run around. Tire Rack just confirmed my selection and I got my tires in 2 days!!! I’m very happy!!!

I purchased two tire racks, and winter tire+wheel sets for four separate vehicles in 3 different transactions at different times over the past 2-3 years. Website is fast and easy to use, lots of great explanations/information, prices as good as or better than I could find anywhere (bottom line total cost including everything that ends up on the bill, don't be fooled by just looking at tire price). Got the right products the first time every time.

Customer Service, delivery, quality, and price points were all spot on. Why would I go anywhere else at this point? Excellent! Better yet received the tire the next business day. Doesn't get any better than that.

Have bought 3 tires for one car in spring of '20, (one of the existing was much newer due to sidewall cut on original set), and 4 just now, fall of '20 for 2nd car. Only place I could find the 3 tires to match original equipment on my '05 Audi. Apparently the tire is no longer manufactured. Needed aggressive tires for '05 4Runner which is mostly used for off-road (off paved roads) and winter in the mountains, local garage recommended two tires, Tire Rack website would not work for me, but Chat found the tire I wanted, and directed me on how to order. They arrived in 2 business days. I know from the reviews on the Tire Rack page that some people have had problems with the noise and out-of-roundness with these Cooper tires but I care much more about traction and tread depth, and do not use the car for extended highway driving.

I found quickly the tires I needed in the website. I used my phone. It was really quick. Customer service called me up to check up on the order, that was also quick and easy. At no time did I need to sit on a pc...Thanks guys.

Ordered a snow tire wheel and tire package with TPS sensors. I could be happier with the package, delivery and I’m very picky about tire balance. They run great! UPS delivered them to my door. Did a brake job and installed them myself. Again very happy with my purchase.

I needed new tires and COVID-19 kind of pushed me this way. I'll NEVER go back to a tire store again. When something works the right way I’m all in. I ordered and had these installed with ASAP TIRE. They showed up early in a van with everything they needed. An hour later tires installed at my home. Easiest thing I’ve ever done and no time wasted. After doing the research I decided to do this and after comparing prices it was the same price as going to a store. But it saved me the hassle of sales guys over selling me on tires.

I have purchased tires from Tire Rack for many years for a variety of vehicles: Dodge and Ford vans; Nissan 300ZX; Audi A4. I first learned of their services through my son who was buying tires for his Pontiac Firebird. The biggest advantage here is in the variety of tires available and you're not restricted to the 4 - 6 brands and options you'd have to select from at a local dealer. Nor are you forced to change tire models because the local shop doesn't have the match for your current tires.

I have ordered from Tire Rack the last 3 years, never had an issue, tires were delivered within 3 days, website very easy to use and the prices are actually better than most. If you want the easiest experience in ordering tires and receiving them quickly go with Tire Rack... They do not let you down.

Needed some 20 inch tires for my old 2007 SRT8 that was in the dealer service dept. for a front suspension overhaul. Tire Rack had them, actually on close-out sale(!), cheaper than the dealer (even he commented that I got a great price), delivered in two days to the dealer, in time to meet up with MOPAR parts they ordered. Back on the road. Thank you Tirerack.com.

On the way to a medical clinic with my wife, I picked up a nail in a Michelin Pilot Super Sport. My local tire center determined that it had entered the sidewall and the tire was toast. With my wife undergoing a medical procedure with 4 appointments in 5 days, we needed a speedy fix. After determining that Tire Rack's prices were similar to the others but that they offered a free 2 yr Road Hazard warrantee, I ordered it from the clinic at 9AM Monday. With free shipping, it arrived at my tire center, an authorized Tire Rack service center, at 11 the next morning. I was back on the road by 4PM. Fabulous & speedy service from both Tire Rack and their service center. I had originally bought the 4 Pilot Super Sports from a different vendor, saving a few bucks but not getting a Road Hazard warrantee. I will not make that mistake again. Tire Rack, you have a customer for life. Many thanks.

Order custom tires. Three days later see an email in my spam folder supposedly from an employee of TireRack but not using the company letterhead saying they need to confirm my tire size and are holding my order. They then cancel the order without my permission on the fourth day after the order saying my opinion on them holding my order for no reason is "moot". I pay, I order, I cancel. TEN emails and two customer service calls later, my order is reinstated and finally sent leaving my car in the shop for 7 days. I am now getting pornography on my email and telephone from the employee because I asked for a manager and district manager intervention of which NEITHER HAS HAPPENED. The negative reviews are correct, just look below the top few reviews that have 5 stars, that tells the real story of them trying to cover up all of the bad experiences people are having with this company.

It was my first time using Tire Rack. The ordering process was pretty easy online. Since I am close to a warehouse, it saved me time and money by picking them up. The shipping would have cost another $20 if I went that route. I am pretty happy with the price. I had a few online coupons to use and it gave me the best price of any of the online sellers.

Saw the tires, bought the tires, called installer and made appointment to install on car. Went to installer, waited for installation and balancing, paid for installation and was done. Total time 1 hour 10 minutes.

My experience with Tire Rack itself was great. Website was easy to use and live chat answered all questions I had. For installation I picked the nearest recommended installer from their website which happened to be a Firestone store. The tires were delivered to the installer as promised but things went south from there. Long story short the service reservation was fouled up requiring multiple trips to the store and ended up being charged $10 more than the price Tire Rack quoted. I would certainly do business with Tire Rack again but would be more cautious when picking an installer.

It was easy to search and buy tires from this site. I was able to compare different brands and also research the different types of tires for different environments. Purchase and delivery was great. No complaints whatsoever!

This is the second time I have ordered from Tire Rack. They have blown me away with customer service and SUPER Fast shipping. From the time or order to delivery 48 hours. Prices were cheapest than anyone in my local area... Love it. Tony **

I needed to replace my Goodyear Eagle tires on my Mercedes c300. The tires only had 8k miles. The most miserable tire ever made, handling awful, loud beyond belief! I could not take the noise any longer. I researched tires for the c300, Michelin Pilots came up. The tires were delivered to the installer the next day!! Bravo!! Installed that day. The car handles better than new no tire noise at all wow am I pleased!! Service extraordinary!!!

Pretty straightforward. Tires I ordered were delivered on time to correct location. Lets you put in what kind of car you have to help make sure you pick the right tire. Lots of installation options and even shows price quotes for installation costs.

Couldn’t have had a better experience! My first credit card was declined so I had to call and switch it and I was only on hold for literally less than 2 minutes and the lady was super nice and helpful! Tires came FAST!!! Very happy!

Road Hazard warranty is administered by a third party. Multiple steps. The third party warranty company changed 10/1/2020 and claim I submitted prior needed to be resubmitted and now with different documentation requirements. Staff at this new third party provider were unaware of what to do the first few business days. Asked a supervisor at that warranty provider to call me back in a few days and provide me an update. No callback. Very unhappy with the process, multiple long phone calls, third party website that does not work for the customer. Would reconsider using Tire Rack for any future purchases.

I have been using Tire Rack for my 4 cars for years. Street tires and wheels, snow tires and wheels, always great price, quick shipping and easy, informed CS. Just bought snows and wheels for my son's Lexus. Thanks Tire Rack. Dave

I've bought my last five sets of tires at Tire Rack. They have the largest selection plus the most information to help you pick what tires are right for you. I did just get a set of tires for a 2001 BMW Z3. They came with a free two year Road Hazard Protection Included. How do I know it's any good? Well I got a nail in My wife's CRV and had it fixed 3 days ago. I just went online and submitted a claim for the repair. It was super easy and it showed all my tire orders for all my cars. I won't go anywhere else.

Not sure why the rating for Tire Rack is so low. They are recommended by The Car Guys, and I have to agree. Very easy online ordering, competitive prices, and VERY fast delivery. I will be ordering from them again.

Ordered 2 more set of tires and windshield wipers just recently as they were due to change for my car. I had Tire Rack deliver the tires and wipers to a certified mechanic shop where I had my previous order of tires be installed. The tires and wipers arrived on time yesterday at the same shop and was notified through email to make the appointment. The shop owner was not busy when I called to make the appointment to have me come in to do the service which was great.

I drive a Miata year round & this is the third time I have purchased from Tire Rack. All experiences have been exceptional! First time in 2010, buying snow tires & wheels delivered to my personal residence; in 2014, buying Bridgestone Potenza RE 760 Sport tires delivered to a local installer & currently Firestone Firehawk Indy 500 Performance tires, also delivered to a local installer. I was extremely satisfied with my purchases, fast delivery & installation! This last purchase, being in early fall, a Tire Rack representative even called to confirm that I was aware that the performance tires I had ordered were summer tires & not all-season. A nice personal touch of the company! Since I live in Ohio, the distribution center comes from Indiana, so I can only vouch for this particular location, but I am a very satisfied & repeat customer. Most of my local Miata club members recommend Tire Rack!

My tires were delivered a day early and the recommended installer installed them properly for exactly the quoted price. I have bought many sets of tires from Tire Rack and their service is always good. I had one bad experience with an installer, and that installer is no longer recommended.

I spoke with Charlie. Was very helpful in recommending a set of tires for my 1964 Corvette for weekend driving. Completed my order online and went very smoothly. I received my tires quickly. Now waiting to install by their recommended installers.

When you're shopping for tires on their site, it's nice to be able to read reviews from real people, also GREAT to have the comparison button, and the reviews/tests they do on the tire themselves! You can never be too informed about tires, the things that are keeping that expensive piece of machinery on the road, keeping your family safe etc..

This is my second order from Tire Rack and both were outstanding. Shopped for the tires I wanted, placed the order on Friday and by Wednesday the next week they were on my vehicle! And also both were way less than the local tire stores wanted for the same tires! What could be better than that? Will be shopping for tires using tire rack for all my tire needs in the future!

Been using them for years. Helpful reviews, been happy with purchases, and save a little cash along the way. The only issue is with local installers, read their reviews closely. Some will treat you like 2nd classes citizens because you did not get the tires from them.

I recently bought tires from Tire Rack. Had some questions, called and got a live person to answer my technical questions. Went through the purchase process smoothly. Found the tires have accident protection as well as having a larger selection. Discovered ASAP Mobile installer service which is my new favorite way to buy and have tires installed. No more waiting rooms for me!!

Creating this review to counter all the negative ones for Tire Rack based on my numerous positive experiences. I've ordered wheels, tires, and brake pads from Tire Rack since I put tires on my '93 Acura Integra in 1995 and all of my experiences have been positive. The product always arrives quickly enough that I'm surprised every time and I've never had to return anything.

This is the second time I have ordered a full set of tires from TireRack.com. They have a very useful vehicle selection tool you can use if you don't know your exact tire size. I have also ordered a single replacement wheel in the past. Great selection, cheaper than Pep Boys and they delivered right to my house. I know they will also deliver to your selected service garage if you need them too.

Needed new tires for my 2017 Hyundai Elantra and came across TireRack through Google searches. I decided to go with the Firestone Weathergrip because I wanted a good all season radial that was also good with different driving scenarios, highway, light snow/rain, mountains etc. Ordered 4 of the 195/65/R15 size. The TireRack website gave me 2 size options for my vehicle and I confirmed which size I had before placing the order. I used Affirm financing for my payment method and had the tires sent directly to a local NTB. I placed the order on a Sunday and was given a delivery date of Wednesday. I called NTB to let them know about my order and made an appointment with them on Thursday to have the Tires installed.

I have ordered tires from Tire Rack 5 different times and have received exceptional customer service. Only once did an order get split in transit but the 4th tire showed up the next morning. Otherwise, all shipments have arrived as promised. I'll continue to use them in the future.

A new tire was needed for the 2019 Mini that suffered a severe puncture. The exact replacement was found to be in stock and ordered on a Tuesday afternoon. The tire arrived via UPS on Thursday morning, exactly as promised. The price was much less than getting the same tire at the dealer. Excellent service, easy ordering, prompt delivery. What more could I ask?

Ordered a set of winter tires off of Tire Rack. Used the site to look at all the tire sizes and how the diameter and heights varied then picked the ones that would work best for my truck. Got the tires in 2 days.

So I'm writing this review for someone who is considering TireRack.com and is hesitant because Consumer Affairs has a lot of negative reviews. I am not paid for this, and I have not been asked to write this - I simply came across this site's rating of TireRack.com and saw all the <4 star reviews, and it seemed obvious it was my fault for not writing a positive 5-star review before. Keep in mind that many (most?) TireRack.com customers are not thinking about writing a review after we get our tires.

Great shopping experience. Easy transaction, place my order and 48 hrs later the installer received the shipment. The installation was completed the next day, I am super happy with my purchase and no doubt I will purchase again.

I have purchased tires from this company 4 times in the past. Every time, the service, quality & value was exceptional. However, this last time I selected one of their installers. I received a guaranteed price of $78,00 to install all 4 tires, including balancing, and TMPS service. I purchased these tires for my sister in law. When she arrived on her appointment time, the MGR informed her that the cost would be $95.00. She showed him the invoice showing the $74.00 cost and he stated again that the cost would be $95.00. She told him to go ahead. When everything was complete, he told her the cost would be $75.00 because she didn't need new valve stems. I would never put new tires on without new valve stems. He should have asked her before installing without the new stems.

Ordered 2 Tires, They were delivered so quickly. I have the resources to install them myself. No issues at all, Super quick delivery and awesome tires and excellent price. Would recommend to friends and family.

Tire selection tool was easy to use -- I confirmed that selection with the tire recommendations in the owners manual. Online ordering and payment also easy to use -- just like ordering a book from Amazon. Tires were delivered on time, as promised. The dealer I selected to mount and balance the tires did their job very professionally, for the price as quoted by Tire Rack, no problem.

Their website makes it so easy. As a woman, I knew what make and model my car was and they gave me a list of tires to choose form. Thank God cause I had no clue. Customer service was very professional. Pick up was a breeze with clear instructions posted at the facility to follow for Covid guidelines. My order qualified for a 70.00 rebate and they mailed everything to me within 3 business days. I would highly recommend them. Also, I had a 2nd order that was on backorder, they were in contact with me and they were very clear about letting me know about my backordered items. Highly recommend.

I ordered tires and wheels. They came in wrong. Returned them. They credited me for 3 out of 4 tires and told me I damaged one and placed it on my car. My car has been in the shop and they were never on.

Paid for wheels and tires in March to find out everything I order was on backorder into July 17. Once the 17 came I get a email saying they need payment for something that was already paid for. So I ended up cancelling the order but now I'm out $1,500. Please people don't shop with them...

Company refused to cover Road Hazard warranty. Tire developed a bubble on the side wall soon after purchase and was not able to be replaced until after COVID-19 pandemic. Company denied claim - saying I did not contact them for 60 days so they closed the claim and refuse to reopen. The tire was defective and potential dangerous.

I got on the Tire Rack site looking for lug nuts. I bought new rims for my car. When I asked them on the chatline what lug nuts that were suitable for the rims they said he could not help me because we did not buy the rims from them. Very unsatisfied with customer NO SERVICE! The rims are available through them but I did not buy from them so they could not help me. It won't happen again!

This place is the worse place I've ever dealt with! I purchased a set of wheels for my 2500 Dodge ram truck and was very specific about what size I needed, even repeated it to the agent whom took my order three times. Upon receiving my tires, went to the tire store to have them put on only to find out that they had sent me the wrong size. While my truck is sitting there with no wheels on it, I call customer service to explain to them that they had sent the wrong size. The customer service agent I talked to was acting as if it were not big deal and says they'll refund me after I send the tires back and they are inspected. Meanwhile I call back into the sales dept. to see what another set is gonna cost only to find out that they don't make that wheel in the size I need. So upon thinking about it decided to keep the new wheels because I had already seen them and fell in love with them. With that being said I was now forced into buying a new set of tires now.

I purchased high performance Goodyear tires from them for my Miata. One of them shredded itself while I was driving down the highway. Since it was in pieces and all over the highway, I could not retrieve the serial number for the specific tire that failed, so the warranty I paid for was not honored. I could give them the numbers on the three tires that did not fail and they could have figured the other one out, but they refused to do that. For just a few dollars difference, I could have purchased from the local tire shop where they actually honor their warranties.

They say next day delivery yet after one day all you have is a tracking number that won't track. You try to call the 888 number and they are closed and you are left hanging. Car is waiting as am I and no info on when you might get your tires. NEVER AGAIN.

Drove from Canada to Florida and had a blowout in Frostproof, FL. I had to drive on the flat to get off the highway; the Blizzak Snow tire was damaged, of course. A friend recommended a local tire shop that said it would take a week to get a replacement, at $200. I could not drive on the small spare for a week, so phoned Tirerack and they got me one for $138. It was Saturday so they said delivery would start Monday (from Delaware) and it would arrive at the tire shop on Wednesday. FREE shipping. And it did arrive, via UPS Ground, at 2pm Wednesday and by 3pm I was on my way.

First and foremost - this place is the WORST. I went online to purchase a tire thinking I could save money but I ended up LOSING money. The rep had me purchase the wrong tire after I told him all the information I had on my car. They ship the tire to the retailer and now that I need to return it I have to pay for the freight fees. WHY AM I PAYING IF THEY HAD ME BUY AND SHIP THE WRONG TIRE?! Do not go here. If you think you're saving money, think again.

I ordered tires to a Firestone but discovered they didn’t match the ones in the back. Out of necessity I had to buy more expensive tires from Firestone and Tire Rack is making me pay $60 for return shipping and charging me extra because I had to disband the tires to get them to fit in my car.

I order the tires. They were wrong size. I called Tire Rack and ask how to return. The first answer was I have to order a new set of other tire in order to return original order back. I never ever heard of any company making you buy more product in order to get return. Very unprofessional. The second answer was just send it back on your own expense which is what I did. Now tires stuck in the custom because it needs proper paperwork from tire rack which tire rack not on the rush to provide.

DO NOT buy from this company. They do not honor their warranties. In addition their customer service representatives are rude, unhelpful and do not follow through on their commitments. Essentially they just transfer you around the company with no one attempting to help until you finally just give up. I've spent hours trying to get my warranty resolved and it was a complete waste of time.

Ordered tires, was emailed a invoice stating all tires shipped, but in actuality...only two tries were shipped, i.e. without any notice of delay. Expecting all tires to arrive on time, made an install appointment, but to my surprise, only two tires arrived. Called TR customer service, had to wait all day for an answer, and finally without any apologies was told the tires did not get shipped. This is the definition of poor customer service. Apparently, TR hires a bunch of employees that could care less. Although TR prices are a little less than others, I'd rather pay a little more to be treated with respect. TR is not worth the hassle.

I'm not reviewing tires, since I would go to a tire sales site for that. Recently purchased my second complete set of tires from Tire Rack. First set was just tires which were sent to a local service station that I use regularly. They did not have any tires with the features and strong reviews I was looking for. Other local places either wouldn't quote what I wanted or didn't want to work with a tire that wasn't part of their regular rotation.

Sadly my experience with Tire Rack went south rather quickly when I got a piece of metal stuck in my tire. BEWARE of the “free” road hazard warranty they offer. There is a reason it is free. I was told by Firestone, the recommended installer that my tire was not repairable so I called Tire Rack. Imagine my surprise when I was told I would have to purchase another tire and get reimbursed. A local tire shop would have just replaced it, boom, done. Imagine my further surprise when I was told that my tire was out of season and I would have to go search for one myself, buy it, then get reimbursed the amount I paid at Tire Rack regardless of what the tire cost me. Imagine my further surprise when I couldn’t find a tire and was offered NO solution by Tire Rack. Bottom line, the little savings you get from buying from Tire Rack IS NOT WORTH IT. Go to your local tire store and save yourself a HUGE HEADACHE.

Ordered Michelin tires on Dec 6. Supposedly shipped on Dec 9 for promised delivery by Dec 10. Tires were shipped by OnTrac. Delivery date was continually moved back as time progressed throughout the month of Dec. OnTrac showed tires arrived in the delivery city twice, but for some reason were sent back to "corporate" both times. I never received tires; asked for and finally received refund from PayPal after 20 days. TireRack never responded to me or PayPal. I was put on hold up to 30 min several times at TireRack, and OnTrac never answered emails + their phone number was inoperative. This order was a nightmare from start to finish. Shame on TireRack for their dismal service and rudeness. Never again! At least I finally got my money refunded---but it took a long time.

Hi, I'm a manager at a Big O Tires in Tucson Arizona. I ordered 4 wheels XD to be exact from Tire Rack. When I made the order I specifically told them I wanted chrome. Wheels get here. They were chrome and black. Obviously we had to unbox one wheel to find that out. When I called them back they said they would send me a call tag to pick them up. That no freight would be charged. Their mistake. Ok. Rims were picked up. We boxed up the one we opened. Everything was fine.

I will never buy tires from this company again. The warranty and road Hazard warranty is a joke. Why buy tires that you have to buy more tires to replace bad tires that have to be sent back and half to wait for them to give you your money back for the other tires that are bad. The warranty is a joke. Beware do not buy tires with your hard earned money from this company!!

Worst tire buying experience ever! I bought a set of four winter tires on 11/08/19 that were “available” when I added them to my cart, I purchased within 10 minutes and noticed the availability had changed to the 16th. I was okay with that as I figured someone else had made their purchase before I completed mine so I waited until the 16th just to the date was pushed back again to the 22nd. I sent customer service a message trying to find out why and was told the manufacturer was about a week behind. I decided I could wait until the 22nd since the weather wasn’t bad but once again when I checked back the date had changed to the 28th. I finally received my tires on 12/03/19 just to find out that the tires they sent are a bad fit for my car even though they recommended the size and guaranteed a good fit.

I purchased a tire on December 2nd. That is after buying at least eleven other tires this year alone. Delivery address is 2 hours away from tire rack warehouse. It's December 6, 2019 still calling Tire Rack 3 and 4 times a day being placed on hold for 20 minutes at a time. Told three times to drive to a UPS facility to pick up the tire. UPS continually states it is a sorting facility. No one at Tire Rack cares, and continues to make the same statement. Now UPS says the tire is lost. Told by UPS to "Make a claim".

Unfortunately had a bad experience with these guys recently. Ordered four tires and was promised next day delivery, which was important since my vehicle was up on the rack at my mechanic's shop. Tires did not get shipped until a day later, causing me to need to make arrangements for another vehicle due to a road trip. While they admitted it was their error, they gave me a $25 gift certificate. Parked in comparison to the hassle crested and couldn’t offer me a real credit which would have been more appropriate given the circumstances. Will never order again with these guys.

The tires and wheels were good. The wheels were on backorder for weeks, but finally arrived. At the same time, I purchased four sensors to replace the ones I had that were old, but working fine. At their recommendation. After a week, the sensors were throwing a code. My car doesn't have any diagnostics for sensors, just that they were throwing a warning and the tire pressure was fine. I called and the representative said it was my mistake because I didn't program them. No, it was a defective sensor. I gave up trying to get anywhere with them, they were rude and condescending over a 38.00 sensor. (That was defective.)

If you do not really know your way around tire sizing, do not use these people. I ordered tires according to their online sizing program, which gave me "options". They were not clear at all that the options were for different Wheel sizes. When I took my truck into the installer, they told me the wrong size had been sent by Tire Rack and we sent the tires back. I could not wait another week to buy another set of properly sized tires from tire rack and I had the installer put tires on from their own stock. I was charged to 211 dollars return fee by tire rack. For the pleasure of wasting time.

Purchase of 4 new winter tires and rims started off fine. I let their system chose a package of wheels and rims for me. Had to add tire pressure sensors for an additional $120. The sensors do not work. Per customer service, a $300 tool is required to make them work. Company will not refund cost of sensors. Now have to drive around all winter with the low pressure light on and the Infotainment system stopping every 20 minutes to alert me the sensors do not work. Incredibly rude customer service.

I have tried through three separate methods to contact Tire Rack in regards to a potential sale. I have a 2019 Volkswagen Jetta GLI. This is not a rare car. It was released in early spring of 2019. It is now November 8th 2019. In an attempt to correspond with tire rack I have been told that they have not yet measured for this vehicle and cannot answer any questions. I've been told that they have NO tires or rims available for my car for this reason. Last I checked, tire rack is a company doing close to 1.5 billion dollars a year in annual revenues and employs over 400 people. The fact that they have not valued customer's time to accommodate such a common car is astounding to me.

Fantastic company. Only company that carried white wall tires in the size I needed for my Town Car. I ordered online on Weds and received them on Friday afternoon. I would recommend this company for any tire needs.

I bought snow tires and wheels from Tire Rack for my Kia Stinger GT2 and had them shipped to the only tire shop in town, Firestone. I already wasn't happy about going through Firestone because they're the worst-rated tire shop in town, so I paid the extra to have Tire Rack mount and balance the tires on the wheels before they shipped them. Firestone told me at the time that the tires were stretched over wheels that were too wide, and I was likely to see damage very quickly because there was no tire to soak up any bumps; the rim would just hit the pavement directly. They recommended I return the tires and buy from Firestone directly. Because of their reputation I disregarded their advice, assuming Tire Rack wouldn't send me faulty product.

I purchased a tire from Tire Rack 158.00 and it was mounted and balance by a major auto ctr, that evening the tire busted and I purchased a 80.00 tire in the town close to where the tire blew out, Tire Rack gave me a check for only the 80.00 tire I purchased and not the 158.00. This is a scam and I am pursuing it, I have purchased many tires from Tire Rack, never again, I wonder just how many people this has happen too. It's not fair and is not right.

I purchased 4 new tires from Tire Rack for my Porsche Cayenne. Within 2-3 months a "blister" or protruding bubble developed on the sidewall of one of the tires. I took it back to the installer and they said it was clearly a defective tire and that Tire Rack would have to replace it but I would have to contact them directly. I did so but they denied the tire was defective (despite written documentation, pictures from the local tire shop and possession of the defective tire by the installer). I spent several weeks fruitlessly attempting to elevate this and get Tire Rack to acknowledge the tire was defective but they refused to follow up. I have since heard from others who have experienced similar problems with Tire Rack. Under no circumstances would I ever purchase any product from them again.

I checked on their website to make sure the tires fit properly on my Acura, the site said it was a fit. After ordering they called the next day to UPSALE me something else. They said those " high performance" tires didn't have the proper load out for my car but for more money I can get something that will work. NEVER USE TIRE RACK. THEY ARE CROOKS!!!

Having purchased four reasonably expensive tires for my Mercedes, I felt somewhat satisfied with the transaction, until one of the tires developed some unusual wear marks and more or less became obsolete. My mechanic (30 years experience) said it's a manufacturing defect. Upon contacting Tire Rack, my call was answered by a somewhat indifferent and apathetic sounding customer service rep that asked me to send photos. I complied and waited, and waited...

I ordered $1300 worth of rims & tires from Tire rack, literally 2 days later the order was cancelled without any notification. I called and they told me PayPal voided it for fraud.... WHAT?! So I called PayPal and they insisted they did not void my order. I went back and forth between these two companies for 3 days before a tire rack representative finally told me that they tried to verify my address and couldn’t so they marked it as fraud. Why would they not contact my to verify? And why blame PayPal. It’s been over. Week and I still haven’t gotten my money back. I’m very disappointed & going through another company next time.

My 2016 Dodge Challenger R/T Plus Shaker was due for its first set of replacement tires, so I bought from Tire Rack as I have many times in the past. I chose an installer from their list, Pep Boys. Had the tires installed Saturday morning, Saturday afternoon washed the car and saw deep gouges around the edge of all 4 rims. To make the story short, Tire Rack said to call Pep Boys. Pep Boys claims they use plastic tools and the damage must have happened someplace else. Again, this was the first time the tires have been off the rims. The damage is through the finish to the metal and looks terrible. Tire Rack’s no damage promise is a lie, and nobody will stand behind the false claim.

After buying tires for many cars for many years for myself and family I had the unpleasant experience or making a claim for road hazard. Bought new tire for three cars in the past year alone. However recently I bought tires for my Smart and in less than 300 miles had one hit a broken spring in the road middle of nowhere. Got a local garage to replace the damaged tire and I took photos of the damaged tire for claim. I was 100 miles away from home at that. Emailed a claim the next day and they insisted on having the damaged tire to verify. WHAT? Did I mention I was driving a Smart? Where am I supposed to put a damaged tire? After many back and forth emails they insist they cannot honor a claim even though they told me the photos did verify it was one of their tires and the numbers (dot) matched those sold. And a detailed photo of the damage... yet they still insist on having the tire!

I ordered the wrong size tires from their chart. When I called about this they quickly sent the right size and picked up the original order with no shipping costs. Great company to do business with. Their prices were good and included road hazard.

I purchased a full set of Goodyear Wrangler with kevlar. One tire ruptured on sidewall. They will not warranty this tire. Goodyear says claim is through Tire Rack and Tire Rack says manufacturer will not warranty sidewall rupture. This tire is supposed to be reinforced with Kevlar. No offroading was done and no curb was hit. It simply ruptured overnight. They claim it could have been ridden with low pressure. Not the case, my truck has tire sensors. And it's what I have in display. Well nothing I can do now. Just warn others of these companies' poor warranty.

I just wrote a couple negative reviews because my experience with them was terrible, and that's what you typically see when looking at reviews. Not many happy customers write reviews, they just go on with their life and expect the best out of everything. I have purchased two complete sets of tires from Tire Rack now, installed at their location (a bit of a drive, but worth the price). 100% satisfied. Highly recommended. Website is grade A, and reviews are priceless in determining which tires to purchase.

Will NEVER buy from Tire Rack again. I had to return 2 tires that were never mounted. They would only accept one, claimed the other had "grease" on it. In good faith, I purchased the 2 replacement tires for these from them to show I was willing to do business with them, still never got my refund. Horrible place.

4.29.19 I ended up calling TR to make sure on proper tires ordering. Very pleasant experience and ordered 6 Yokohama geolanders for my R.V. del. 5.3.19 via TR recommended installer, installed and rolling 5.4.19. All in all I have great appreciation for TR service and quality of products delivered. Basically now, I think it's up to Yokohama product quality and if issues do evolve I currently have faith in TR to assist successfully.

Twice I tried to order from this company and both times I was seriously let down and disappointed. The first time I ordered from them I was ordering 2 tires; Yokohama Avid Envigors was what I ordered (I picked them out based off my years of experience working on cars and I know from what I've seen if it's good for autocross it'll be great on the street and these tires don't disappoint). I placed the order online and was told they'd be at the shop in 3 days. Well day 2 comes and I get a weird email that didn't explain anything so I called them. After I gave the order number the first thing the guy told me is HE thought I was ordering the wrong tires for my car; and I should buy some basic butt Goodyear's and then tells me I ordered the wrong size; I should've gotten 17 inch size.

I purchased 4 new tires online from Tire Rack during a Michelin rebate, and within the timeframe of the rebate being active. When I was placing my order their website stated the tires were in stock, which was part of the rebate requirement, but after placing my order the shipment was delayed for some reason, and then they told me I no longer qualified for the rebate because the tires were out of stock.

I purchased 4 Goodyear all season tires from Tire Rack. I would have bought them from Sam's Club, but with the offered rebate, it was a very good deal. That is, if I'd actually gotten my rebate. Neither Tire Rack or Goodyear credit has been helpful. I asked for help from Tire Rack and was told I needed to deal with Goodyear. I think that because the offer was from Tire Rack, that they should (at least) offer to help. I don't think I'll be getting my next set of tires from these folks. Better to deal with a local tire store. At least you can see the person you're talking with and maybe get some satisfaction.

I ordered tires from Tire Rack on Last Friday for delivery the following Tuesday per TR. It's now Monday 2/4 (a week later) and still no tires. UPS tracking states "Loaded on truck for delivery today" the last 3 days (Wed, Thurs, Friday and today). I call Tire Rack Customer service. They tell me "We shipped them, not our problem - Call UPS" Thanks a lot TR. So I call UPS and they say "It's been cold" That's all "It's been cold"! Really!!! It was cold Mon. and Tues. It's been 40+ since and 60 degrees today! I guess TR only delivers in July and August. Anyway still no tires and another "today" answer - yeah sure. To anyone watching I have done business with and highly recommend SIMPLE TIRE over Tire Rack. Very smooth transactions and FAST, FREE shipping AND actually provide what they promise - A very important thing when it comes to the car you rely on daily... you know, TO GET TO WORK and minor things like that!

I purchased four Goodyear Duratrac tires on mounted on new rims for a 2011 Ram truck. In barely more than 2 years they developed cracks on the sides of the tires. One tire went flat while driving leaving me stranded. Initially, Tire Rack was very helpful in advising me to take pictures of the weather cracking. I removed the tire, had it inspected by several dealers, and took numerous pictures of the weather cracking of the sidewall near the tread where the tire failed.

On October 31, 2018 I ordered (TR #**) a Bridgestone Tire and wheel package to be delivered to TR's recommended installer VIP Tire & Service in Windham ME. On Nov. 8th VIP installed the premounted wheels and tires. On leaving VIP there was a grinding noise coming from the left front tire. Returning to VIP they determined that one of the wheels was out of round and rubbing against the caliper. On calling TR they said they would have a replacement wheel delivered in 4 days. I couldn't go without the car for 4 days and I didn't want to remount my summer tires as I was going to VT that weekend where they had a foot of snow. I told TR I was going to take their snow tires off the wheels and remount them on my OEM wheels.

I ordered tires from Tire Rack... After a week of no stop daily emails telling me, "Your tires have been delayed..." I decided to cancel the order. I spoke with several Tire Rack officials slash managers, each promised the world but never delivered. However, when I canceled the tires... Tire rack instantly stopped and re-routed the already 2 weeks late tires. Then it took several phone calls and emails to get my credit card refunded. Do yourself a favor and save yourself the aggravation. Buy your tires locally.

I purchased the tire 18 inches from this company. The first issue was that automotive shop was surprised at their irresponsible action, because they let their affiliate shipping company (UPS) leave the expensive tires at the door all weekends. I don’t know who will be responsible if something steal it. The main issue was I had to exchange the tires to 19 inches one because I made a mistake on order. I called the customer service and asked them to return and exchange. They shipped the correct size tires and set up UPS pick up for return item. The customer service clearly told me that return procedure should be quick and they are responsible for picking up the items.

My husband and I bought snow tires last year through Tire Rack. Something punctured the tire beyond repair. We needed a tire right away so we went to a shop and started the process. After all is said and done we then receive an email stating they will only replace the tire for the cost spent through them and not the one we got, even though it is the EXACT same tire. I called the helpline to ask why they wouldn't cover the entire cost of replacement, especially since it is a warranty job. The response I got from the lady on the phone said and I quote, "We aren't responsible for inflation". Yeah, never getting tires through Tire Rack again.

I purchased 4 Cooper Discoverer Tires and matching rims from Tire Rack. You would not believe the problems they have caused me. One of the rims had weights that was too large to clear the brake caliper but the other three did. I drove about 3 miles and noticed the noise from my rear driver side wheel. Inspection revealed the oversize weights were scrubbing the brake caliper and one of the taped on weights mounted inside the rim had rubbed off. I contacted (Pam) at customer service and explained the problem. She asked that I take a picture of the problem and email them to her. Well, I had to remove the mounted wheel to make the pictures and one of the lug nuts had seized to the wheel stud. The stud broke off. This is only the beginning!

Ordered snow tires on the 13th, website says delivery for the 16th. It’s now the 25, and still no tires. Emailed, when my order was switched from the DE warehouse which had the tires in stock , to the CT warehouse that had them on back order was told the tires are in CT and will ship soon. Now the tires are being shipped from the DE warehouse, and the tracking number does not work.

I ordered a set of BFG KO2s because their website said that they would arrive the next day. Now I am being told they will arrive next week. BAIT & SWITCH! They are also $25 more per tire than 4 Wheel Parts.

I purchased 4 Sport Muscle V76 Chrome wheels from Tire Rack in spring 2018. By August of 2018 after about 2000 miles, the chrome was checking and beginning to pit. In addition, upon close inspection, there were spots where the chrome was missing and the wheel was just light gray. When I brought it to the attention of Tire Rack with six documented photos, I was told it appeared that they were beginning to pit and the solution was to clean them with chrome cleaner and wash them often. They denied any warranty coverage and offered me a 25% discount off retail on a new set...4 months after purchase! Buyer beware - Sport Muscle V76 Chrome Wheels are an inferior product - very poor chrome. The manufacturer does not stand behind the product and the Tire Rack hid behind the manufacturer - happy to take your money, but zero customer satisfaction.

I have been a customer with Tire Rack for approximately 10 years and have purchased 4-5 sets of winter wheel/tire packages from them without problems until now. My most recent purchase within this last month did not go well from the beginning. The right hand does not know what the left hand is doing. When I went to pick up the wheels 5 days after they arrived at the local TR warehouse, they were not mounted or ready to go. Had to come back a couple days later only for them to show me two of the rims were damaged before mounting them to tires. I coordinated for them to be shipped to my house no charge instead of making a trip 30 miles back to the warehouse. They gave me a half price credit for one of the rims since it was cosmetic which I agreed to and appreciated.

I returned 2 Goodyear Tires this a.m. November 17, 2018 to their warehouse in Delaware. After returning I noticed I did not get paperwork for my credit card return. I contacted Tire Rack and the person Donna at ** told me it would take at least 4-7 days and the tires had to be inspected. I returned the tires to their facility (Delaware) and they were inspected (by their employee at Delaware CPU Returns) and I have signed receipt from person receiving the return. Is this just another way or excuse for not giving me a full refund of my payment? This is the first time I have ever used them and will not going to ever use them again.

After purchasing four tires and wheels that did not fit, it took seven phone calls over a three week period after they had received the wheels and tires back to get a refund. At the time of this writing, they still owed me over 900.00. The refunds trickled in a wheel and a tire at a time. These people do not know what customer service means. I would never order from them again and advise anyone thinking about ordering from them to go elsewhere.

I purchased 4 new Michelin Defender tires at Tire Rack in October 2018. I had them shipped to Big O Tires, one of the recommended installers. When I went to pick up the tires, the service department told me that the tires were manufactured in 2015, and were therefore 3 years old. I called Tire Rack and told them selling 3 year old tires was unacceptable, that they should have disclosed the age of the tires, at the time I purchased the tires... They then tried to say the tires are stored in a climate controlled warehouse, saying it was no big deal. Long story short, I told them to take the tires back and to credit me for the total amount I paid, including the mounting fee, and dis-mounting fee. My analogy, if you buy a 2018 car, and the dealer delivers a 2015 car, saying it has been stored in a climate controlled warehouse, it's fraud. I'll never do business with Tire Rack again.

Please buy Tires from Sam's Club or Costco since their prices and tire repair warranty is way better than TireRack.com. TireRack.com use this "Sonsio" company and they only pay partial amount for repair. Even they state $25 but they only pay for patch but not for installation or tax. Bad way of doing business Tire Rack!!!

I only drive highway and work in a small town. I bought cheaper tires for my work car and after 20k miles the tread started to split apart (I say cheaper tires due to the cost). I contacted Tire Rack and submitted pictures, tread depth and mileage all from the garage, per Tirerack.com's request. About 2 hours later I got a callback, "Sorry but we cannot approve warranty due to tread punctures from road hazards." Funny these tires (x4) have no patches or plugs etc. But the car fails inspection due to the tread ripping. Also these are only driven during the summer months and I have a separate set for the winter. They did offer to give me 15% off buying a new set from them.

Bought a set of 4 tires Cooper to be exact. Once a week there has been a bubble or two or three on the tires and inner wall BUBBLES. Let me guess sat in a warehouse for months dry rotting only to be sold to us. Please go to your local tire store that way any problems occur and you can revisit the store instead of dealing with BS from Andy. Also let a message for his Boss Bonnie ** still waiting on a return call... Told this company my daughter is driving this vehicle and her safety rides on them. They could care less!

I've bought four sets of Michelin and Bridgestone tires from Tire Rack in the last 10 years or so and have always received accurate e-mails confirming shipping. I'm in the S.F Bay Area and the tires come from their warehouse in the Reno area in 3 or 4 days to my nearby installer. I damaged a tire a couple years ago (4"sidewall blister) and took it to my installer who called Tire Rack and initiated a road hazard claim. They said they would send a free tire out and I was so pleased with the process that I paid for another tire to replace my shaky spare tire. Can't get better service than that!

Ordered set of truck tires on 9-2-18, all was well until I took the truck to the dealership and they notified me the "NEW" tire I got were made 3 years ago. So I called Tire Rack and they informed me that it said in the description they were from old stock. There was nothing on their site that noted this. I did however figure out on the invoice that is has "old" crammed together in the part number 765SR8WATAOWL2OLD. Also in the small print in a paragraph to the right 113/110SC2014 STOCK. Again nothing on their site to indicate that the tires are aged, only after the sale was made and delivered. And of course they offered to return the tires. What a joke, first I have to find my old tires or another new set and pay to have them removed and mounted & balanced again. Lesson learned.

Tire Rack advertises free road hazard protection and is a complete false rip off! First of all don't make the same mistake I did. READ THE 3 PAGE WARRANTY FOR TIRES FIRST. It is basically saying, "We won't for PAY for anything," and the demands they have for using this nonwarranty warranty are not worth the hassle and headaches of dealing with.

I have bought tires from Tire Rack for years. I have always been satisfied. The “free” Road Hazard Insurance only covers a new tire if your tire is not repairable. Obviously, a new tire has to be mounted right? Tire Rack plan doesn’t cover the $42.50 price. What kind of Road Hazard policy doesn’t cover mounting - Tire Rack’s. What a rip off!

Had multiple problems with my order. First, tracking showed that only 3 of the 4 tires got delivered to installer, so I waited until couple days later I called the installer and they confirmed they have all 4 tires. Next, installer I picked refused to install them saying the car is too big and they don't have the right equipment, so I had to pick them up and find another installer. One of them said on the phone they would not do the tire rack installation because in order to do this, tires should have been shipped to them. Finally found installer that worked for my schedule, and asked them on the phone if installation pricing on the tire rack website was accurate. When I arrived for installation they said that TR messed up their pricing and I had to pay $5 more. Lastly, sent email about all of this to tire rack and never even got a response.

Customer for 15 years. Paid 600 for 2 tires. They said it would be there in 3 days. So I purchased. They called back saying now they had to send from different area. I did not get messages in timely manner. So they didn't overnight them and now I have to wait 7 days. Lady told me I would have to pay for overnight shipping. It was their mistake in the first place. Why didn't they just overnight them when they realized they messed up. They offered me 100 bucks. How is 100 bucks gonna help with no car? Well my couple thousands I would have spent later on will. No car for a week now. Will not do business with them again!

Tire Rack sent two bad tires to me and they did not do what the website said - one tire was out of balance by 6.5 ounces, the other was out close to that. It took me six trips to Discount Tire to fix this mess and two exchanged tires later and they are charging buyer's tax and then telling you that the state you're from is forcing them to do this **. All other online tire sellers are not doing this. Beware. Buy your tires from your local tire shop and not have to go through this crap.

I have been buying from Tire Rack for 20 years. Never had an issue with the service or product until now. I bought a new set of race tires and rims, heat cycled and balanced shipped to my door. Bolted them on, check air pressure and went racing. The weights mounted on the tires jettisoned off while I was at speed on the track causing a major vibration ending my weekend at the track. I let them know, with pictures, and they offer to pay for balancing. What? Don't you want to know why this happened so you can avoid any future issues? Mounting error? Maybe? Tape issue? Maybe? Nope. Here was their reply..."For track use you should look into covering those weights with some aluminum tape." I'm sick in my gut and thankful nothing serious happened. These weights were rather larger and my car hits over 120MPH. Amateur customer service and a passive approach to resolving an issue makes my gut hurt more. So sad...

I ordered a complete set of wheels/tires through their wheel and tire package. I knew that they were a little bit more expensive than other vendors, but I figured that it'd be worth my peace of mind since they would mount, balance, and install the sensors. I had them shipped to an authorized installer and after installing them, I noticed that my TPMS light came on. I figured that they just needed to be reset, so I brought them back to the shop and they told me there were never any sensors installed. I showed them my receipt from Tire Rack and so they unmounted the tire and we didn't find any sensors. I took pictures and sent them to Tire Rack. After repeated back and forth communication, they agreed to send out new sensors and pay for labor. I finally got everything completed, but I could have saved a ton of money just buying the tires/wheels/sensors separately... So much for my peace of mind...

My dealings with Tire Rack are honestly the worst I have ever experienced. I ordered a $2800 tire and wheel package and learned two days later the wheel I wanted was on back order. In my initial order of those wheels I also requested TPMS sensors be installed. Tire Rack was not the cheapest on the tires or wheels but I thought it would be convenient for it to arrive at my house all mounted and balanced.

If you've ever had a tire that didn't live up to it's warranty, you know that they make it pretty difficult to get the money they owe you. Now imagine if the retailer you bought it from was online? You would think they would have to have things in place to make warranty's easy to handle... but if you thought that you'd be wrong! I bought some General Tires that barely made it past 50% of their warranty. In my 34 years of driving, that would be about the WORST a tire has ever performed. When I looked at my tire rack order, they directed me to call General Tires, and General Tires directed me to a local dealer. When I called the local dealer, they told me that they would only warranty tires purchased through them. So I called Tire Rack.

I recently contacted customer service about an order I had placed 5 years ago. I was looking for specific information about one of the items from the order, that I could not find by my own online research. My initial contact was done over the weekend. Early Monday I received an email reply (all of the communication was through their email contact) asking for the original order information and offering a resolution that I did not expect, let alone even ask for. After a couple of additional email communications there was a replacement part on it's way to my daughter, which had moved halfway across the country since the original order had been placed and fulfilled. Monetarily, this wasn't much, but still, I was more than satisfied with the service received from Tire Rack for something they had no obligation to provide. I have been an online TR customer for 20+ years. It is little things like this that will keep me returning for next 20+ years.

Here's what I know about TR: the quality of what I ordered is on par with what I paid and the service was just fine. I'm happy with my purchase from Tire Rack. I decided to write this simply because the reviews I'm finding online do not align with my experience. I worked in service for many years, and found people tend to share opinions more easily when they feel slighted or ripped off (even when, in reality, they just wanted special treatment and didn't get it). I placed my order on the Friday before Memorial Day, a holiday weekend. On Saturday, I got a call from a friendly rep saying the wheels were back ordered until August. Well, no one orders tires two months before they need them, so I decided on a replacement set and confirmed the change order. They were shipped on Tuesday, and delivered on Thursday. Worth noting this would have been much quicker had I not ordered on a holiday weekend.

I purchased some rims for my wife's car just under a year ago. Recently one of the wheels was losing tire pressure. I had her bring the car in and was told corrosion was starting to form on the bead seating area. I contacted Tire Rack. They wanted pictures of the corrosion. I had my wife bring the car back to have the tire dismounted and pictures taken. I sent them in and Tire Rack replied telling me that if that the area of corrosion was not in the seating area. If that was the case, why did it leak in the first place?

I bought 4 wheels for my car, and I was told that I can return them if there is something wrong with them. I put them on my car, and the car drove badly. It was shaking and vibrating, and you can feel every bump on the road, so I went to the dealer and they said the wheels are the cause, so I called the company and they refused to return it, and here I am stuck with those rims. The customer service over the phone was rude, and she did nothing to help me. This is the worst customer service I had experienced. Trust me, think twice before you buy from tirerack.com.

I have never written a bad review for any company, but my dealings with Tire Rack have been an absolute nightmare. I purchased a pre-mounted & balanced wheel/tire pack package for a brand new car. When the wheels arrived, I had them put on by a local Firestone tire shop. Immediately, I had a vibration, and thought one must be out of balance. I returned to the shop and had them checked and rebalanced. It did not fix the vibration, or wobble, in the wheel. The next week, I went to another shop to have them checked. Four tire shops later, and after a decent amount of time, it kept getting worse... And the tire was developing irregular tread wear.

I bought a set of tires on sale from Tire Rack with the advertisement stating they were of 2014 production year which makes them a 4-year-old tire and tires have a 5-year expiration date. After purchasing I was sent an email that stated ‘2012 production year’ making them a year expired. I called the customer service and she verified after contacting the warehouse that I would be sent 2014 tires. The next day they were delivered with a DOT from 2011! After calling the same customer service rep she stated that she would take care of the situation and find me the tires and blaming a computer mishap to the advertisement error.

I purchased 4 Wheels with 4 TPMS sensors already installed on the wheels, had them shipped to my local installer whom I've felt with for decades and purchased 4 Tires from my installer. The day after installation I had my vehicle towed back to my installer with two flat tires. They took everything apart in front of me and showed me two sensors were leaking from a seal. They showed me they were installed incorrectly and Tire Rack put the rubber seals on in the wrong location when Tire Rack installed the sensors to the wheels.

I went on tirerack.com to buy rims. I went through all and clicked thru all the options about my specific truck. I get rims and now they make my tires rub against upper control arm. I contacted Tire Rack. They said my tires are too big. They are the same exact size I have had on there for years. Ridiculous in my opinion. So now I am stuck with the wrong size rims that make my tires rub. That they said would fit my truck which they don't.

I ordered a set of 4 wheels from Tire Rack recently. Their website said that the estimated delivery date was going to be Wednesday, March 21. The package tracking from OnTrac said that they would be delivered by 10:30am. I stayed home from work to receive the delivery, and when it got to the afternoon, I figured I would call OnTrac to figure out what was going on. They said that they had received the package to their San Jose facility a bit late that morning, and so it wasn't going to be delivered that day. I asked them to please deliver it the next day. They assured me it would be delivered the next day by 10:30am. I called Tire Rack, hoping they could do something. They told me the delivery was late and that they would refund half my shipping fees. Ok, well at least it was something. If it had been the end of the story, I would have been happy, and felt that customer service was ok.