Tire Rack Reviews

We purchased 4 tires for my husband's TA on June 10th. One of the tires started to shred the first time he drove the car on the interstate. We started the claim process immediately. We had to purchase a new tire from a local tire store and pay for the mounting again of the tire. We uploaded photos and the receipt for the new tire and mounting charge. They are saying that we still need to upload the receipt for the new tire and mounting charge, which we already have. I feel like they are trying to make us get so frustrated that we just say forget it. The claim process is a scam; it is not user friendly and you never get to deal with a person. I have sent several emails wanting to know where our refund is. I will never use Tire Rack again. Obviously their customers are not important to them.

This company allowed a fraudulent charge by someone using my name and credit card information to deliver to a different address with a different phone number. This should have been an obvious red flag. Though I spotted it and reported it to the bank within 2 hours, The Tire Rack refused to cancel the charge, it remains pending as I type, and/or report this to the authorities, and/or contact the party to which they delivered over $1000 worth of tires. I have no idea if this fraud was perpetrated from an outside entity or from within the company itself, but they are surprisingly incurious to a fraud to which they also may have fallen victim and which may be more widespread. Beware this company and let my experience be a cautionary tale. If you are a victim of a similar fraudulent charge that they approve, you may too be on your own to rectify it.

Don't do it. We use Tire rack, They sell not getting the details right. We bought a tire wheel combo $2,600. The offset is wrong. This sits out from fender 1.5 ". Should have known when phlix would not replay or call me back to confirm my order and correct info... ALSO if the tire goes on the truck /car at any point you're done... NO RETURN. I will never use this company again..

Misleading, Unhelpful, and a Waste of Time – Tire Rack Dropped the Ball. I had a terrible experience with TireRack.com and their so-called "claims process." When I had an issue with my tire, I was explicitly told to get the tire replaced and then file a claim. I followed their instructions exactly — only to be told later by the claims department that my claim was denied because I didn’t get authorization first. That was frustrating enough, but when I asked for a supervisor, she completely changed the story and said it was denied because too many days had passed since the replacement. So which is it? First it’s about authorization, then it’s about timing — sounds like they’ll say anything to avoid paying a claim.

Tire Rack has decent tires but if you are thinking you are covered for the 2 year warranty, think again. You cannot get a tire fixed until Tire Rack authorized it and they will not authorize during not business hours. Total crap of a warranty. We were 250 miles away from home and a tire that was only 13 months old blew on the 4th of July and it was a Friday night. We had to get the tire fixed to get to our final destination. I tried to get a claim on the website and it would not go through. I called and emailed first thing Monday morning and have emails to prove it. We even waiting a day to see if it would get authorized but we had to get home. They REFUSE to honor warranty even on a holiday weekend and their system was down. Even had an email from them saying it was down. TOTAL CRAP.

I would not make a tire purchase from Tire Rack again. I ordered three ADVANTA HPZ-02 Ultra High Performance All-Season tires, but they sent me one tire that was different and claimed it was not their tire and that they could not resolve the issue. The tire that was different had a distinct brand and tread pattern; it was new, but not the tire I ordered. I purchased three matching tires, not a mismatched set. The customer service was subpar. I would never shop there or recommend them to anyone looking for tires; buyers beware.

I have been purchasing tires from Tire Rack for years. Last week I ordered 1 tire for my 4Runner to replace a damaged tire. The tire I received was the wrong brand and the wrong size. I thought it would be a simple fix to correct, but their customer service specialist says there is nothing they can do since they sent the correct tire (according to their cameras). I even contacted FedEx to see if somehow my tire got switched with another during delivery, but they showed where the incorrect tire was addressed directly to me from Tire Rack. I own several vehicles and am very disappointed in this service since I do like their selection and have always received excellent service in the past.

Bought two new tires. Only had them for 3 months (2000 miles) they are coming apart. Not covered by their road hazard. Not covered by their warranty. They say it's just stress cracking. The only thing they could do was discount my next tire set if I bought from them again. Why would I do that if you won't cover tires that didn't make it 2k miles? I will never buy a tire from them again neither will my shop.

Brought 4 news tire for my infinity qx80. Didn't have them on my vehicle a week before one blew out and almost killed my family. Call them. They told me I had to buy a another tire from them and send them the receipt. Til today I have not received my refund. I don't know the age of the new tire Or whether it was just a bad tire I won't be buying from Tire Rack again.

I have been shopping at Tire Rack for over 30 years and up until four years ago, I was 100% satisfied with the quick service and on-time delivery of wheels and products that I had ordered sometimes online, and sometimes by phone. But for the last four years, not only has the service gone downhill, but they availability of wheels and some tires has shrunk to the point where it’s no longer feasible to use tire rack anymore. I couldn’t be more dissatisfied, that’s why I only gave them one star.

6 months ago on my last purchase this review would of been 5 stars. Today as I attempt to purchase my 2nd set of tires, experience is night and day. I was looking at a set of their close out tires. Saved them in my cart. Next day as I try to complete the purchase, the price changed. It went from $180 to $201. Then the next day it went to $202. This was one of their last tires remaining. I then contacted Tirerack in writing for daysss requesting an explanation. Not 1 reply. I tried their contact form, nothing. I tried a precious contact I had for them, nothing.

I bought my tires August 2023 & put only a 1,300 miles on the car. All 4 tires are cracked & was told that they are defective & should be under warranty. Upon calling customer service I was told that they sold me tires that were manufactured back in 2021 & that the warranty had expired. I would not have bought tires that were 2 yrs old had I know. Sucks.

I ordered "in stock" wheels, tires, and TPMS package from Tirerack.com (TR) and scheduled a $20 install (bolt on) with Discount Tire (DT). I then got an email that it would take over a month to ship the combo due to TR’s logistics issues. We considered different options but none would work. I had winter tires on my vehicle and I was not going to run them for over another month. I requested the wheels and tires be sent to DT separately. I then had to pay DT $120 to mount and balance the tires.

I purchased a tire 9/24. On 4/8/25 tire damage flew off car on highway, had to tow get new sent invoice to get money, found out check was sent to mechanic who ordered orig. I sent copy with my name and address, paid for this tire, check should have come to me. Very irresponsible. Didn't listen. Poor service. Hope I never need them again

You better read the fine print before buying. Bought 4 tires and rims at the end of January that were supposed to come pre-balanced. Noticed immediately that there was an issue with the balance. Contacted customer service and they stated they would cover a balance. Got them balanced, better but still an issue that got increasingly worse. Lived with it for a few weeks then brought to another garage for high speed balancing ($100). Better but not perfect. Continued to get get worse. Contacted customer service who sent me to Warrantee, they told me that one of the tires or rims is out of round and I need to have a shop conduct a road force test and if they find an issue AND the tire has not worn down by 1/12 in. they will exchange. Tire Rack took no ownership of the problem and blamed everything on the manufacturer. I did not purchase these from the manufacturer. I purchased them from Tire Rack. Horrible. Also lug nuts were too short.

Buyer beware! Back on 3-11-23 I ordered some tires. Seventeen hundred dollars worth of tires. Then 2 hours later I canceled the order. They have it all logged and everything but still sent the tires out to Firestone that I requested. Well, I'll sawesome the $1700 bill. Called them. They said, "Oh Firestone said they sent it back." Nobody has a report on anything. Nobody steps up to the plate, they point finger at Firestone and vice versa. It's a bunch of hogwash.

This is a good company obviously with good prices, quick shipping and good customer service. However, something to consider. I’ve purchased 12 tires from this company in the past year for three different vehicles. The last set of four that I purchased had 1 tire that was defective and out of round. I spent almost a year trying to figure out why the vehicle was bouncing down the road. I had the vehicle in three different shops and only the last shop diagnosed a defective tire. We swapped eight different wheels.

Purchased set of Fox shocks from Tire Rack and one of the two was bad so contacted tire rack and was told I have to get ahold of Fox directly for this so not only will I have to pay to ship this shock to Fox I will be without a shock and a pickup for weeks until Fox handles it and that is if they handle it, will never deal with Tire Rack or Fox ever again.

I had asked (and signed up!) their shipper "OnTrac" to text me when at my gate. I live 1/4 mile up the hill and they just dumped the tires outside my gate for me to haul up the hill with a bad back! No text, no call, nothing. Last time I order from Tire Rack, I swear.

I order a tire and wheel set with TPMS sensors from Tire Rack. TPMS sensors did not work even after going to two different Discount Tire locations. Got new in-stock TPMS sensors installed at Discount Tire instead. Requested a refund of TPMS sensors from Tire Rack. Service representative Katrina ** was rude and not helpful. Finally ordered UPS pickup but to a misspelled address. Tried contacting her to correct the address and she still insisted on sending pickup to the wrong address. After confirming my address, she never entered the correct location into the system. Had to call Tire Rack the next day and speak to another representative to get it fixed. Overall wasted 16+ hours trying to resolve TPMS sensor issue and get a refund, and it hasn't happened yet. Will never order from Tire Rack again.

I ordered Toyo Open Country A III tires for my 4Runner TRD Pro. It shipped very fast promptly. Very impressed with the quality. So far no complaints. I already installed the tires. Great balance. I do recommend Tire Rack.

Tire Rack had a promotion on tires if you applied for Goodyear credit card you would get a rebate of 300.00. The catch 22 is you can't apply the rebate to the purchase... and when do you find this out? When you apply for the rebate it's in the terms and conditions...it led me down the road that the rebate would be applied to the purchase because I applied for the Credit Card. I was led down the rabbit hole only to have to buy other stuff that I don't need. It's Christmas I could use the rebate now not 6-8 weeks that it will take to get it. Better get Baquero of NBC.

I had many positive experiences ordering from Tire Rack over the years. After many many sets of tires I finally had a road hazard claim and dealing with the third party company to process this claim has been a royal pain in the.... The portal is very vague and they will post "awaiting more information" without telling you what they need. In my case they wanted a photo of the invoice for the new tire I bought from Tire Rack! This is when I realized I was not dealing with TR any longer but some outsourced third party outfit. I was so dissatisfied with this customer experience that I cancelled a high end set of tires that were on back order and due in in a few weeks. The order # is ** in case TR wants to check. Save the hassle in case you have a problem. Just buy from your local tire store where a problem can be addressed in person.

Tire Rack tire road hazard warranty claims are outsourced and do not provide their touted best-in-class experience. In Florida that outsource company is NIU of Florida. Claims are not processed in the promised 3 to 5 business days. Attempts to communicate with TRR Claims/NIU only result in form emails without any updates to the claim. If you are considering a Tire Rack tire purchase you may not want to put much value in their warranties.

I purchased four 33x12.50R18 General Grabber x3 tires Jan 2022 from Tire Rack. I was purchasing these for future use on my 2004 Ford F150, knowing that the price was about to skyrocket. Stored them in my weathertight 2 car garage for future use. Fast forward 22 months later. I finally needed new tires on the Ford. Took the tires to my local installer and they could only get 1 out of 4 tires to mount and bead seat correctly. I took them to another installer that specialize in big truck tires (been in business for 30+ years). They could not get beads to seat either.

After their recommended installer mounted the new tires, wheels vibrated at high speeds. They said to get road force test at the installer. When reaching out to the installer, they had no idea what Tire Rack is talking about. Tire Rack service was horrible. Worst I've experienced.

I purchased 4 tires on 10/23/2023. On 9/1/24 I have noticed that the wear is excessive with 18,000 miles driven on the tires. The mechanic at the Firestone where they were installed is actually the one to bring the excessive wear to my attention. He said to file a claim with Tire Rack. I filed a claim for all four tires and was denied without them actually wanting to even see the tires.

Sent my tires to a store that couldn't install them they were suppose to be sent to a store that would install them was told they would be there by 2 pm got there a 6:30. I wasted a whole day. I had to call them 30 time every time I would get a call with an update they never called. Don't do not trust them. Zero customer service. Once they get your money you are screwed

I bought 4 tires from Tire Rack that they said included a road hazard warranty. Discount Tire installed them as Tire Rack said they now are owned by Discount Tire. 1 week later, I got a flat and Discount Tire said they couldn't repair it because it was in the sidewall. I had to pay a higher price for a new tire and then file a Road Hazard claim with some third party company called Nations Safe Drivers. It took hours. Their website is the worst I have ever seen. I kept getting errors like, "Something Went Wrong". The password they gave me does not meet their requirements for a password. After a week, I came to the conclusion that Tire Racks Road Hazard Warranty is totally bogus.

Went through whole process to order tires, next day they claimed credit card didn't go through and I needed to contact them. Checked my card, no problem, told them that and to cancel order. Found same tires on simpletires.com for $200 less and used same card, went right through no problem