Tire Rack Reviews

I purchased 4 very expensive extreme performance tires. I had read the road hazard fine print, and felt good about the service. (It did seem too good to be true). Well one got an irreparable hold in the sidewall. I called and asked about the process. I wanted to do everything correctly. They made it seem so simple and easy. The representative told me "To take pictures, save receipts, and get it fixed or replaced. Then you file the claim afterwards." They made me so mad. I did just as they said, and then they said that I must "get the claim approved first before fixing or replacing the tire".

I purchased online, purposely selecting 'in stock' items only to find they were not. The only available option was 100.00 more per tire. Customer service said 2 were available so it wasn't false advertising.

I purchased 2 tires from TireRack.com in January 2021. In October 2022 I had to have them replaced because the tread was coming loose and showing wires. I submitted a claim to have them replaced because I was forced to get new tires. They denied both claims (2 tires) saying they didn't meet the requirements of my contract--the tires were just worn. This was after getting several emails from them saying they were not able to open the pictures I sent to them and to go to the portal to upload all of the documentation. (The portal didn't work most of the time either)- I had uploaded this information about 5 times, and had made numerous attempts other than that. Then after getting one of those emails I immediately get one saying they had denied my claim because they were just worn. How do they know if they couldn't open the pictures??? I am calling **.

I purchased a battery 8 months ago that has a 1 year no question, no pro rate exchange. It quit working. I was told that I had to contact the company direct. That this would take over a week. I bought a second battery to save time and then was told it would take 7-9 days to get to me because it was being drop shipped even though I was told they had it in stock. Now I’m stranded for 7-9 days with no battery. And they don’t care at all. Do not buy a battery or anything important from Tire Rack unless you have time to wait weeks with no car as they take their time getting around to you.

I purchased 4 Michelin tires from Tire Rack plus 3 years extended warranty. After 2 years with 17,600 miles, the two tires in the back going bad. I called customer service, the first gentleman give me claims number and tell me go to any tires shop and show the to replace the tires. I went to Tires Discount (Who own the Tire Rack), the Tires Discount contact Tire Rack and get the different information. Tire Rack want me to pay first and submit the receipt to get reimbursed.

I purchased a set of Stoptech crossed drilled rotors from Tire Rack for my 1999 Miata. Unfortunately, the new rear rotors make a loud scraping noise every time I apply the brakes. I took the car to two independent mechanic shops and both said everything looks fine, so either the pads or the rotors were defective. I narrowed down the issue by swapping out the pads, but the noise remains. Then I swapped out the rotors, and the noise disappeared. The problem was with the new rotors.

Just spent $2,500 on brand new wheels and tires for a Ford F-150. I picked them up at the warehouse Distribution Center in Delaware. When I brought them to mount them, I noticed that one of the wheels had over 12 oz of weights on it. I called customer service and they asked if it was vibrating, and I said no and they said well then there's nothing they're going to do about it. And honestly, I think their customer service is a little bit condescending in this situation. I've been buying from Tire Rack for the last 20 years and this will be the last time. A $600 Wheel and Tire should not come with 12 oz of weight on it brand new. Buyer beware. It's all good until it's not with tire rack. Manager was just as bad. They are now owned by Discount Tire. Better to stay local and Order local.

HORRIBLE experience. Tire Rack's "Customer Service" was pathetic. They screwed up my order in multiple ways, several times. My tires were "delivered", but the installer never received them. Tire Rack "Customer Service" said it wasn't Tire Rack's fault, because you use a third-party delivery service. **!!! Tire Rack CHOSE a third-party delivery service that apparently can't do the job properly (probably the cheapest available, in order to maximize your profits), so it IS your fault! My tires EVENTUALLY showed up, after me spending a total of over two hours on the phone with incompetent people. I will NEVER, EVER use Tire Rack again. Tire Rack should be ashamed of their "Customer Service" department -- it is abhorrent!

Yea not happy with Tirerack. Usually order my tires from there and have no problems. I tried to order rotors and brakes for my car, I placed my order and then got a call back from one of the sales reps saying he doesn't know when the item will but he has another brand in stock and ready to ship. I liked that so I said ok, he switched my order to those and they were shipped right away. They sent me the wrong front discs. They are too big and I can't put the brakes on. I return them and now it seems to be on me to pay for the shipping which is not right, the person who changed my order after they called me messed it up. Now they are asking for my vin number to see if it's a fitment error on their part. What doesn't fit, doesn't fit. I shouldn't have to be paying for the shipment back.

This company will repeatedly lie to your face about shipping. I ordered tires to arrive on the 14th of January. They didn't even hand the tires off to UPS until near midnight on the 13th. So of course there is no way they could arrive in time. After some run around I get in touch with a representative who says they will order a reshipment so I can get the tires delivered on the 15th. I never receive any new shipping information. I have to call them back and discover they just NEVER DID IT. So now they say the best they can do is the 18TH.

This review is strictly for Kerry and Hanna (supervisor) only. These 2 employees went above and beyond helping me with several issues during and after my orders. Everyone else I spoke to within the company either lied or mislead me, which was unnecessary! Hanna truly has customer service skills that are exceptional and mastered. Others should take a class from her to learn how to deal with customers and not use misleading or lying statements to make a sale. If we call we want to buy no need in giving volunteer lies. Meaning don't tell me an untruth if I did not ask you. I wish to thank you both from the bottom of my heart. You both have beauty inside and out and truly care about people in general not the bottom line (dollars). Mykal

I live in Fairbanks, AK; to get fast and fair shipping is rare. Tire Rack went above and beyond. 3 days for 4 wheels, shipping under $100. Unheard of here. I am used to seeing shipping as much as product or more. Or after the shipping estimator gives a reasonable price then find out at checkout can't do it or charge way more. Not Tire Rack. Spot on. Makes this Alaskan feel like Tire Rack knows Alaska is actually part of the U.S.

Ordered a full set of wheels & tires. 8 months in a wheel cracked. Had it evaluated by a couple tire shops & some aerospace engineers who work for me. Crack started at a black mark (latent defect). No warranty coverage. Ordered replacement while on the phone with the “fitment specialist” & received the incorrect offset. I requested return & because I drove from the tire shop to my house so as to not pay for additional services. They’re not allowing return of the wrong unit (they shipped). Retired USAF Lt Col here…I strongly encourage you spend your money for wheels elsewhere. They don’t stand by them, then they can’t cure when there’s an issue.

Stay clear from Tire Rack. They are dishonest and don't honor their guarantees. You know, when you're looking for tires, and you're thinking, hey, you know what that "two-year road hazard included" sounds good. Guess what. TireRack doesn't honor it. Here's my story. Short story: DO NOT buy from TireRack. Stay away at all costs. Longer story: I bought 4 tires in 2019 for $1,069.88 from TireRack, then another 4 245/45R18 Pirelli Cinturato P7 All Season Run Flat MO Run Flats in 2021 for $1,125.18. All the time, I thought, "you know what? It's comforting to know that in case something happens to these tires, they're covered." Well, after running TireRack tires for 3-years, something did happen. One of the tires blew out while on the highway. Yes, I was safe. Yes, it wasn't cool.

I bought 4 new tires from them. I had them on my car for 3 weeks. Then they had bulges in 3 of the tires. One popped. I had no choice to go somewhere to buy 4 new tires. I called them. Told them about it. Said they won't do anything about it because I didn't do a claim before buying new tires. I have to have a car to go to work but they didn't care. I wouldn't recommend them to anyone.

I have defective tires sent report from my dealership over 2 weeks ago after speaking with someone over the phone. Have called and emailed and have gotten NO response. This is very frustrating to say the least. With all their good reviews I did not expect this kind of treatment.

Avoid this company at all costs. First, they delivered the wrong wheels to me, then they claimed the wheels they picked back up the day after were damaged and didn't refund me. And then, they send the new ones to my personal address instead of my mechanic, even though I called twice to make sure they had the address of my mechanic. A complete waste of time and money... Avoid, avoid and avoid some more.

This purchase (4 custom wheels) was my second from Tire Rack and they continue to deliver a quality customer experience and product. Website is informative, delivery (from their CT warehouse) was quick (just five days after I placed the order) and they even called (I believe from their IN location) to point out a potential problem/possible delay with some accessories I ordered. The shipped items were also double packed to prevent damage. Overall, a highly professional outfit.

First time I purchased tires online, was apprehensive at first. Great selection at Tire Rack, good info and a breeze to make the purchase. Tires for my 2017 Silverado arrived at the selected installer within a day. That is where the issues started. It took a week to get an appointment at the Tire Kingdom in Englewood. FL. I was actually a little early for my scheduled appointment, service manager gave my key to a tech right away, no wait. I was surprised most of the time I was there the shop was a bit slow. Just not as slow as the service I got from Tire Kingdom. Almost made me think I was being punished for not buying the tires from them.

I truly enjoyed the website they built for shopping for the rims I bought. It allowed me to see the rims on a virtual model of my vehicle which really helped me because I am a visual person, so seeing them on the vehicle helped me tremendously! In addition to inputting my year make and model the site gave me many options to choose from. The filter parameters allowed me to search the size, width, color etc... to find the ones I ultimately bought. Also, the price was very reasonable and in my budget. I shopped many other website for a rim that would fit for my vehicle and Tire Rack had the best price. I was going to go with the tires they selected but went with buying outside the site for tires and will do installation at my local place too. Luckily, the rims came very fast in the mail and they look fantastic! I am waiting for some other minor things to arrive in the mail before I mount balance and install but overall I am very happy.

I ordered wheels and tires mounted and balanced for my '99 Ford Ranger. The order shipped promptly and tracking was provided and shipping was acceptable. The product showed up in perfect condition. I bolted them on right away and am going to buy more tires this way in the future. That was my buying experience, my wheels are AWESOME the pictures were very accurate but they look way better on the truck! I purchased Black Hardline wheels with red accents and are a very cool wheel! I have always had great success with Michelin Defender tires and once again VERY satisfied as the tires were at pressure when I checked them and balance during break in period only got better. Like driving a new truck. Thanks Tire Rack!

I've been ordering tires and wheels from Tire Rack for over 20 years. Every single time I've had a great experience and had the pleasure of chatting with several very courteous, knowledgeable staff along the way. I don't even bother to look elsewhere anymore. I HIGHLY recommend Tire Rack for all of your automotive needs!

Been using Tire Rack for over ten years. Great rating system for tires. Easy to compare competing brands, and models. A side-by-side listing of all tires you choose to compare and many aspects of tire wear, and rating of traction in all weather conditions. Tires arrive within a day or two at the address of your choice.

I have known about TireRack.com for many years, but never purchased prior to Dec 2020. I was in need of new tires for my Toyota Tundra, but due to COVID, it was difficult to find tires locally. I went to TireRack.com, purchased a set of tires on December 2nd, they arrived at the recommended installer on December 3rd and installed on December 4th. I also downloaded a coupon for a wheel alignment, which saved me an additional $30. I am sold on TireRack.com and they have become my GoTo for tires!

Ordering online was easy. They had lots of options to choose from. I ended up making a mistake with the tire and wheel package and received a call within an hour after I ordered them to make corrections. Customer service was knowledgeable, friendly, and very helpful. 3 days later I received my order in the mail. 10/10 would recommend.

I needed new tires for my 2016 Toyota 4Runner after needing to be fished out of a ditch after our first snow. Purchase through Tire Rack's website couldn't have been easier. I was able to search based on my vehicle and answer some questions for guidance on the correct size. I've driven past their facility in South Bend a couple of times, and did not know that they offered installation services as well. I decided to give that a try too. I was pleasantly surprised at the variety of installation dates and times, and especially liked that I could schedule it all online.

I wanted Bridgestone tires for my Cadillac Escalade and I found them easily on this website. Ordered them at an excellent price, they were immediately shipped within an hour and delivered to the designated tire installer 2 days later. Great experience and will definitely order from this company again.

I purchased tires for two vehicles in the past month. In both cases, TireRack's prices were over $200 lower than local, and with free shipping, I couldn’t beat the deal. In both cases the tires were shipped immediately and here in a couple of days. TireRack even called me on one set because I had ordered them one size larger than spec for my truck, and they wanted to be sure that was what I wanted. Great customer service, great value, great selection. Website provides a lot of information to compare and make the right choices. Thank you TireRack!

I ordered my tires on Sat and the tires were here pretty darn quick. Michelin is my first choice. The ride on these tires are smooth as butter! My overall experience with Tire Rack was awesome. They reached out to make sure everything went well. And they had a sale so I’m receiving $120 back???? Thank you????

While the tire prices are good, do not purchase the warranty/road hazard. I bought a set of brand-name tires along with the warranty. One tire developed a bubble on the side of the tire. I took it to a shop that carried the same brand and was told I had to call Tire Rack. I did and was told I had to ship the tire back and if they agreed it was something covered under warranty, they would issue a refund. That means I needed to buy a new tire and then wait for Tire Rack to determine if it was defective of not. What I needed was it fixed or replaced, not having to ship it back and wait for a determination. We should be able to take a defective tire somewhere and have someone look at it and determine if it's defective or not and be able to take care of it then and there. What a waste of money.