Tire Rack Reviews

I ordered Toyo Open Country A III tires for my 4Runner TRD Pro. It shipped very fast promptly. Very impressed with the quality. So far no complaints. I already installed the tires. Great balance. I do recommend Tire Rack.

Tire Rack had a promotion on tires if you applied for Goodyear credit card you would get a rebate of 300.00. The catch 22 is you can't apply the rebate to the purchase... and when do you find this out? When you apply for the rebate it's in the terms and conditions...it led me down the road that the rebate would be applied to the purchase because I applied for the Credit Card. I was led down the rabbit hole only to have to buy other stuff that I don't need. It's Christmas I could use the rebate now not 6-8 weeks that it will take to get it. Better get Baquero of NBC.

I had many positive experiences ordering from Tire Rack over the years. After many many sets of tires I finally had a road hazard claim and dealing with the third party company to process this claim has been a royal pain in the.... The portal is very vague and they will post "awaiting more information" without telling you what they need. In my case they wanted a photo of the invoice for the new tire I bought from Tire Rack! This is when I realized I was not dealing with TR any longer but some outsourced third party outfit. I was so dissatisfied with this customer experience that I cancelled a high end set of tires that were on back order and due in in a few weeks. The order # is ** in case TR wants to check. Save the hassle in case you have a problem. Just buy from your local tire store where a problem can be addressed in person.

Tire Rack tire road hazard warranty claims are outsourced and do not provide their touted best-in-class experience. In Florida that outsource company is NIU of Florida. Claims are not processed in the promised 3 to 5 business days. Attempts to communicate with TRR Claims/NIU only result in form emails without any updates to the claim. If you are considering a Tire Rack tire purchase you may not want to put much value in their warranties.

I purchased four 33x12.50R18 General Grabber x3 tires Jan 2022 from Tire Rack. I was purchasing these for future use on my 2004 Ford F150, knowing that the price was about to skyrocket. Stored them in my weathertight 2 car garage for future use. Fast forward 22 months later. I finally needed new tires on the Ford. Took the tires to my local installer and they could only get 1 out of 4 tires to mount and bead seat correctly. I took them to another installer that specialize in big truck tires (been in business for 30+ years). They could not get beads to seat either.

After their recommended installer mounted the new tires, wheels vibrated at high speeds. They said to get road force test at the installer. When reaching out to the installer, they had no idea what Tire Rack is talking about. Tire Rack service was horrible. Worst I've experienced.

I purchased 4 tires on 10/23/2023. On 9/1/24 I have noticed that the wear is excessive with 18,000 miles driven on the tires. The mechanic at the Firestone where they were installed is actually the one to bring the excessive wear to my attention. He said to file a claim with Tire Rack. I filed a claim for all four tires and was denied without them actually wanting to even see the tires.

Sent my tires to a store that couldn't install them they were suppose to be sent to a store that would install them was told they would be there by 2 pm got there a 6:30. I wasted a whole day. I had to call them 30 time every time I would get a call with an update they never called. Don't do not trust them. Zero customer service. Once they get your money you are screwed

I bought 4 tires from Tire Rack that they said included a road hazard warranty. Discount Tire installed them as Tire Rack said they now are owned by Discount Tire. 1 week later, I got a flat and Discount Tire said they couldn't repair it because it was in the sidewall. I had to pay a higher price for a new tire and then file a Road Hazard claim with some third party company called Nations Safe Drivers. It took hours. Their website is the worst I have ever seen. I kept getting errors like, "Something Went Wrong". The password they gave me does not meet their requirements for a password. After a week, I came to the conclusion that Tire Racks Road Hazard Warranty is totally bogus.

Went through whole process to order tires, next day they claimed credit card didn't go through and I needed to contact them. Checked my card, no problem, told them that and to cancel order. Found same tires on simpletires.com for $200 less and used same card, went right through no problem

Complete foul ups. Never want to order from these people again. Ordered tires premounted on wheels. They sent us the WRONG TIRES premounted on the wheels we ordered. Not even same BRAND of tires. Terrible.

I've order many tires and wheel packages from Tire Rack. Most of what I've bought I've had trouble with due to constant vibration. Most likely out of round tires and small bends in the rims. I've wasted so much money on balancing tires I can no longer recommend Tire Rack products. Most of the tires have had high road force values but just below what Tire Rack deems returnable. These tire can not be used on my vehicle with stiffer sports suspension so I've been forced to eat the cost multiple times. Lesson learned.

I ordered a set of Tires and Rims on April 19th 2024. I had a hunch it may take some time so I was trying to be patient with the process. I hadn't heard anything about my order so, after 4 weeks I finally called them on May 15th 2024. The women that I spoke to was very rude and abrupt on the phone. She kept saying; "We are waiting to hear from the manufacturer!" When asked if this was normal to take so long and at least, what was the time frame projected for delivery. She just kept repeating, "We are waiting on the manufacturer." I asked her if she could reach out to them. She declined and did not seem knowledgeable about how to go about calling them on my behalf.

Four new tires with a full warranty on all four tires. Bought them under a year ago. Had a blowout that almost killed my entire family. Children involved. Very frightening. Went and had a local place that are honest and truthful. People took the tires off my car so that they were all wearing the same way and a future blowout could be possible so I replaced all four tires, call Tire Rack to get my warranty working and in place and they gave me the runaround for days and they are doing nothing for me but just stressing me out. They are absolutely a horrible company. Deal with people behind the phone customer service. They just take days to go back-and-forth needing another review and it was all the waste of time. My family still not over the trauma that happened over these crappy tires and cost us a lot of money to put the proper tires on. The discount tire rack gives you is not worth your families lives. Buy somewhere else please. I beg of you.

I purchased a set of Goodyear Eagle All-Season tires a few years ago. While they were still in the two-year warranty period, I experienced a puncture fairly close to the sidewall and contacted Tire Rack. I attempted to replace it under warranty, and being that I have an all-wheel drive car, I ordered an additional tire so at least the tread life of the front tires would match. Unfortunately, shortly after I purchased the set, Tire Rack no longer had them available. I chose these tires specifically because of how quiet they are. They are one of only two tires available with the "sound comfort technology" foam inside, so my choices for similar replacement tires were very limited.

If you're looking for a company that stands by the product they sell do not buy here. You're better off getting tires at your local tire shop. 4 out of 6 tires failed the road force test. No refunds, they sell "square" tires and throw the responsibly on the manufacturer. Won't make that mistake again.

I placed an order and it was canceled. I went back in and placed it again and put my vehicle information in. It was canceled because they said there was fraud on my account. I put in my card number, CVV, etc and they said they couldn't verify that it was me. No phone call or email to verify. Find tires somewhere else.

This is the second time that I ordered suspension products and the parts were not all there. I recommend only buying tires from Tire Rack. The shocks were overpriced and when I pointed it out they said "Too bad, so sad". I am going to take my business where it is appreciated.

I have been a Tire Rack customer for over 20 years. Initially it was because I had performance cars, and Tire Rack had by far the best inventory and variety of brands. I probably used them a half a dozen times or more over the 20 years, with no issues. Last week I ordered 4 tires, and Tire Rack recommended a local Tires Plus for the install. What a nightmare! This was my first set of tires, at 5 years, at 47K miles. The Tires plus promised a free alignment check, and I had a coupon for a battery check. The store was dingy. I checked in, verified the Tire Rack tires were there, and made arrangements for the install, alignment and battery check. When I went to pick up my vehicle, they told me that the alignment and battery were fine. Now, I knew the alignment was not “fine”. The car had 5 years and 47K miles!

I placed my order for 4 tires and waited a week to get it. Nothing arrived, so I went to track the order and found out that it was simply..CANCELLED. I called the customer service and asked for explanation. They said the order was canceled because I did not respond to their voice message which they sent to verify the order. I did not get this message, and the usual means of communication are EMAIL or TEXT MESSAGES. None of these was sent to me. They made no excuse, though I lost time and there was no Black Friday offer available anymore. I would never buy from them. They make you LOSE your time, wait and not get anything, and then you will have to deal with long calls at your expense to get clarifications.. With the only result you wasted time, lost the deal, have no tires. Never again.

Bought Michelin tires in February from Tire Rack. Was referred to local Monro Muffler for installation (partner). Almost immediately, I started having issues with tire pressure. Tires won't hold pressure. Went back once or twice, couldn't get waited on. Issue continues to persist. So I call Tire Rack to tell them I am having issues. They REFUSE to stand behind the install, refuse to look into it any further. Instead they tell me it is my TPMS, issue, take it to the dealer. It could as simple as the valve stems were not replaced. But they choose to wash their hands of it and tell me to pound sand. I should have bought from the military exchange instead of these folks. At least AAFES won't take advantage of service members.

Beware the age of the tires they’re passing off as ‘new’! All tires (regardless of whether or not they’re stored or mounted) begin to degrade right out of the mold. Most reputable dealers will tell you tires should not be used after 6 years due to the rubber degrading making them a potential hazard. There’s a manufacturers date on every tire (shown as week/year) that indicates when the tire was manufactured. I recently chatted with a TireRac sales agent (online) about a set of tires only to find out they were close to 2 years old (being sold as ‘new’). So while the tire may be fine, you’ve essentially lost 2 years of usage from the tire. Absent regulation to keep that business practice from occurring, it's buyer beware. I’ve always checked the manufacturer's date on any tire I’ve purchased and have NEVER had a retailer selling 2 year old rubber as ‘new’. Not ethical

In my opinion it's hard to review or rate a company until you have a problem. I had a problem with tires purchased from Tire Rack and it was a very complex scenario and only related to a warranty tire issue. The team at Tire Rack worked through all of it and made good on all warranties and promises. Highly recommended. Great prices and great Services.

My son purchased a set of tires in April (2023). So last week September (5 months) he was driving home. Heard a noise. Pulled over and his tire was separated about 2 to 4 inches of the the tire is on the top of the rim the rest is at the bottom completely separated (hard to explain but look at pictures provided). I don't trust the other three tires. Laughably he will be reimbursed after he buys a new tire. Smh.

Tire Rack sent me a strut with a defective bolt that sheared off when the experienced, professional installer attempted to assemble it. Tire rack is attempting to blame the mechanic, and is refusing to honor their warranty. Do Not Use Tire Rack! there are several other options that are just as inexpensive.

My experience with this company started out the same as most of the reviews here. Approximately 6 months into using these tires they started cracking on the side wall. I contact tire rack and after going through over a month of emails about their robust warranty program, I was meant with three different unwarrantable conditions including "driving tires that are under inflated." I even took to Discount Tire and they evaluated saying "manufacturers defect." Tire rack continued to stated other reasons that the warranty would not cover over $800 worth of tires. I will never buy from them again. Go to Discount Tire, they price match and have better customer service.

The purchase process and tires themselves are fine enough. But, the customer service/warranty coverage is poor. I had a tire blow out and contacted the customer service division for warranty coverage. I sent the requested photos, etc. After not hearing back for over a week, I emailed them again to be told the issue was my fault. Like the other reviewers here state, Tire Rack is fine until it isn't. I would proceed with caution and assume that warranties, guarantees, etc. will not be honored.

X1 credit card features the best consumer protection technology, such as virtual cards linked to your main credit card account. Such credit card can have a fictitious name (J Doe) to protect a consumer in case of credit card data leak. Tire Rack knows little about credit card technologies. A big business but can't handle a simple credit card transaction.

Tire Rack is great unless you have a problem with your tires. They will deny any claim of a tire or set of tires being defective, sight unseen. They show no interest in having a local shop assess the problem. I should have known better than to order tires online... lesson learned. I will gladly spend a little more to have my trusted local Tires Plus install tires I purchased from them. They take the time to show me when there is an issue with my suspension or alignment in a way that I can understand. It's as if Tires Plus values the customer... imagine that!

If I could give less than 1 star I would do so... I don't understand how Tire rack states that they have good reviews. That they are 4 out of 5 stars. I have had horrible eperience with tire rack, I have a screw on the outside wall of my tire and is unable to be fixed. I went online and after 2 days of fighting with tire rack to even find my tires that I ordered because they were not in the orders. When I finally was able to pull up my tires and pull road hazard on my tire, it wants me to buy a new tire and give them the invoice... Are you serious. Who has an EXTRA 190.00 to buy a new tire when there is a road hazard warranty. I am unable to use my truck that I have for going to and from work as well as taking my children to school.

I purchased 4 very expensive extreme performance tires. I had read the road hazard fine print, and felt good about the service. (It did seem too good to be true). Well one got an irreparable hold in the sidewall. I called and asked about the process. I wanted to do everything correctly. They made it seem so simple and easy. The representative told me "To take pictures, save receipts, and get it fixed or replaced. Then you file the claim afterwards." They made me so mad. I did just as they said, and then they said that I must "get the claim approved first before fixing or replacing the tire".

I purchased online, purposely selecting 'in stock' items only to find they were not. The only available option was 100.00 more per tire. Customer service said 2 were available so it wasn't false advertising.

I purchased 2 tires from TireRack.com in January 2021. In October 2022 I had to have them replaced because the tread was coming loose and showing wires. I submitted a claim to have them replaced because I was forced to get new tires. They denied both claims (2 tires) saying they didn't meet the requirements of my contract--the tires were just worn. This was after getting several emails from them saying they were not able to open the pictures I sent to them and to go to the portal to upload all of the documentation. (The portal didn't work most of the time either)- I had uploaded this information about 5 times, and had made numerous attempts other than that. Then after getting one of those emails I immediately get one saying they had denied my claim because they were just worn. How do they know if they couldn't open the pictures??? I am calling **.

I purchased a battery 8 months ago that has a 1 year no question, no pro rate exchange. It quit working. I was told that I had to contact the company direct. That this would take over a week. I bought a second battery to save time and then was told it would take 7-9 days to get to me because it was being drop shipped even though I was told they had it in stock. Now I’m stranded for 7-9 days with no battery. And they don’t care at all. Do not buy a battery or anything important from Tire Rack unless you have time to wait weeks with no car as they take their time getting around to you.

I purchased 4 Michelin tires from Tire Rack plus 3 years extended warranty. After 2 years with 17,600 miles, the two tires in the back going bad. I called customer service, the first gentleman give me claims number and tell me go to any tires shop and show the to replace the tires. I went to Tires Discount (Who own the Tire Rack), the Tires Discount contact Tire Rack and get the different information. Tire Rack want me to pay first and submit the receipt to get reimbursed.

I purchased a set of Stoptech crossed drilled rotors from Tire Rack for my 1999 Miata. Unfortunately, the new rear rotors make a loud scraping noise every time I apply the brakes. I took the car to two independent mechanic shops and both said everything looks fine, so either the pads or the rotors were defective. I narrowed down the issue by swapping out the pads, but the noise remains. Then I swapped out the rotors, and the noise disappeared. The problem was with the new rotors.

Just spent $2,500 on brand new wheels and tires for a Ford F-150. I picked them up at the warehouse Distribution Center in Delaware. When I brought them to mount them, I noticed that one of the wheels had over 12 oz of weights on it. I called customer service and they asked if it was vibrating, and I said no and they said well then there's nothing they're going to do about it. And honestly, I think their customer service is a little bit condescending in this situation. I've been buying from Tire Rack for the last 20 years and this will be the last time. A $600 Wheel and Tire should not come with 12 oz of weight on it brand new. Buyer beware. It's all good until it's not with tire rack. Manager was just as bad. They are now owned by Discount Tire. Better to stay local and Order local.

HORRIBLE experience. Tire Rack's "Customer Service" was pathetic. They screwed up my order in multiple ways, several times. My tires were "delivered", but the installer never received them. Tire Rack "Customer Service" said it wasn't Tire Rack's fault, because you use a third-party delivery service. **!!! Tire Rack CHOSE a third-party delivery service that apparently can't do the job properly (probably the cheapest available, in order to maximize your profits), so it IS your fault! My tires EVENTUALLY showed up, after me spending a total of over two hours on the phone with incompetent people. I will NEVER, EVER use Tire Rack again. Tire Rack should be ashamed of their "Customer Service" department -- it is abhorrent!

Yea not happy with Tirerack. Usually order my tires from there and have no problems. I tried to order rotors and brakes for my car, I placed my order and then got a call back from one of the sales reps saying he doesn't know when the item will but he has another brand in stock and ready to ship. I liked that so I said ok, he switched my order to those and they were shipped right away. They sent me the wrong front discs. They are too big and I can't put the brakes on. I return them and now it seems to be on me to pay for the shipping which is not right, the person who changed my order after they called me messed it up. Now they are asking for my vin number to see if it's a fitment error on their part. What doesn't fit, doesn't fit. I shouldn't have to be paying for the shipment back.

This company will repeatedly lie to your face about shipping. I ordered tires to arrive on the 14th of January. They didn't even hand the tires off to UPS until near midnight on the 13th. So of course there is no way they could arrive in time. After some run around I get in touch with a representative who says they will order a reshipment so I can get the tires delivered on the 15th. I never receive any new shipping information. I have to call them back and discover they just NEVER DID IT. So now they say the best they can do is the 18TH.