Tire Rack Reviews

I bought my tires August 2023 & put only a 1,300 miles on the car. All 4 tires are cracked & was told that they are defective & should be under warranty. Upon calling customer service I was told that they sold me tires that were manufactured back in 2021 & that the warranty had expired. I would not have bought tires that were 2 yrs old had I know. Sucks.

I ordered "in stock" wheels, tires, and TPMS package from Tirerack.com (TR) and scheduled a $20 install (bolt on) with Discount Tire (DT). I then got an email that it would take over a month to ship the combo due to TR’s logistics issues. We considered different options but none would work. I had winter tires on my vehicle and I was not going to run them for over another month. I requested the wheels and tires be sent to DT separately. I then had to pay DT $120 to mount and balance the tires.

I purchased a tire 9/24. On 4/8/25 tire damage flew off car on highway, had to tow get new sent invoice to get money, found out check was sent to mechanic who ordered orig. I sent copy with my name and address, paid for this tire, check should have come to me. Very irresponsible. Didn't listen. Poor service. Hope I never need them again

You better read the fine print before buying. Bought 4 tires and rims at the end of January that were supposed to come pre-balanced. Noticed immediately that there was an issue with the balance. Contacted customer service and they stated they would cover a balance. Got them balanced, better but still an issue that got increasingly worse. Lived with it for a few weeks then brought to another garage for high speed balancing ($100). Better but not perfect. Continued to get get worse. Contacted customer service who sent me to Warrantee, they told me that one of the tires or rims is out of round and I need to have a shop conduct a road force test and if they find an issue AND the tire has not worn down by 1/12 in. they will exchange. Tire Rack took no ownership of the problem and blamed everything on the manufacturer. I did not purchase these from the manufacturer. I purchased them from Tire Rack. Horrible. Also lug nuts were too short.

Buyer beware! Back on 3-11-23 I ordered some tires. Seventeen hundred dollars worth of tires. Then 2 hours later I canceled the order. They have it all logged and everything but still sent the tires out to Firestone that I requested. Well, I'll sawesome the $1700 bill. Called them. They said, "Oh Firestone said they sent it back." Nobody has a report on anything. Nobody steps up to the plate, they point finger at Firestone and vice versa. It's a bunch of hogwash.

This is a good company obviously with good prices, quick shipping and good customer service. However, something to consider. I’ve purchased 12 tires from this company in the past year for three different vehicles. The last set of four that I purchased had 1 tire that was defective and out of round. I spent almost a year trying to figure out why the vehicle was bouncing down the road. I had the vehicle in three different shops and only the last shop diagnosed a defective tire. We swapped eight different wheels.

Purchased set of Fox shocks from Tire Rack and one of the two was bad so contacted tire rack and was told I have to get ahold of Fox directly for this so not only will I have to pay to ship this shock to Fox I will be without a shock and a pickup for weeks until Fox handles it and that is if they handle it, will never deal with Tire Rack or Fox ever again.

I had asked (and signed up!) their shipper "OnTrac" to text me when at my gate. I live 1/4 mile up the hill and they just dumped the tires outside my gate for me to haul up the hill with a bad back! No text, no call, nothing. Last time I order from Tire Rack, I swear.

I order a tire and wheel set with TPMS sensors from Tire Rack. TPMS sensors did not work even after going to two different Discount Tire locations. Got new in-stock TPMS sensors installed at Discount Tire instead. Requested a refund of TPMS sensors from Tire Rack. Service representative Katrina ** was rude and not helpful. Finally ordered UPS pickup but to a misspelled address. Tried contacting her to correct the address and she still insisted on sending pickup to the wrong address. After confirming my address, she never entered the correct location into the system. Had to call Tire Rack the next day and speak to another representative to get it fixed. Overall wasted 16+ hours trying to resolve TPMS sensor issue and get a refund, and it hasn't happened yet. Will never order from Tire Rack again.

I ordered Toyo Open Country A III tires for my 4Runner TRD Pro. It shipped very fast promptly. Very impressed with the quality. So far no complaints. I already installed the tires. Great balance. I do recommend Tire Rack.

Tire Rack had a promotion on tires if you applied for Goodyear credit card you would get a rebate of 300.00. The catch 22 is you can't apply the rebate to the purchase... and when do you find this out? When you apply for the rebate it's in the terms and conditions...it led me down the road that the rebate would be applied to the purchase because I applied for the Credit Card. I was led down the rabbit hole only to have to buy other stuff that I don't need. It's Christmas I could use the rebate now not 6-8 weeks that it will take to get it. Better get Baquero of NBC.

I had many positive experiences ordering from Tire Rack over the years. After many many sets of tires I finally had a road hazard claim and dealing with the third party company to process this claim has been a royal pain in the.... The portal is very vague and they will post "awaiting more information" without telling you what they need. In my case they wanted a photo of the invoice for the new tire I bought from Tire Rack! This is when I realized I was not dealing with TR any longer but some outsourced third party outfit. I was so dissatisfied with this customer experience that I cancelled a high end set of tires that were on back order and due in in a few weeks. The order # is ** in case TR wants to check. Save the hassle in case you have a problem. Just buy from your local tire store where a problem can be addressed in person.

Tire Rack tire road hazard warranty claims are outsourced and do not provide their touted best-in-class experience. In Florida that outsource company is NIU of Florida. Claims are not processed in the promised 3 to 5 business days. Attempts to communicate with TRR Claims/NIU only result in form emails without any updates to the claim. If you are considering a Tire Rack tire purchase you may not want to put much value in their warranties.

I purchased four 33x12.50R18 General Grabber x3 tires Jan 2022 from Tire Rack. I was purchasing these for future use on my 2004 Ford F150, knowing that the price was about to skyrocket. Stored them in my weathertight 2 car garage for future use. Fast forward 22 months later. I finally needed new tires on the Ford. Took the tires to my local installer and they could only get 1 out of 4 tires to mount and bead seat correctly. I took them to another installer that specialize in big truck tires (been in business for 30+ years). They could not get beads to seat either.

After their recommended installer mounted the new tires, wheels vibrated at high speeds. They said to get road force test at the installer. When reaching out to the installer, they had no idea what Tire Rack is talking about. Tire Rack service was horrible. Worst I've experienced.

I purchased 4 tires on 10/23/2023. On 9/1/24 I have noticed that the wear is excessive with 18,000 miles driven on the tires. The mechanic at the Firestone where they were installed is actually the one to bring the excessive wear to my attention. He said to file a claim with Tire Rack. I filed a claim for all four tires and was denied without them actually wanting to even see the tires.

Sent my tires to a store that couldn't install them they were suppose to be sent to a store that would install them was told they would be there by 2 pm got there a 6:30. I wasted a whole day. I had to call them 30 time every time I would get a call with an update they never called. Don't do not trust them. Zero customer service. Once they get your money you are screwed

I bought 4 tires from Tire Rack that they said included a road hazard warranty. Discount Tire installed them as Tire Rack said they now are owned by Discount Tire. 1 week later, I got a flat and Discount Tire said they couldn't repair it because it was in the sidewall. I had to pay a higher price for a new tire and then file a Road Hazard claim with some third party company called Nations Safe Drivers. It took hours. Their website is the worst I have ever seen. I kept getting errors like, "Something Went Wrong". The password they gave me does not meet their requirements for a password. After a week, I came to the conclusion that Tire Racks Road Hazard Warranty is totally bogus.

Went through whole process to order tires, next day they claimed credit card didn't go through and I needed to contact them. Checked my card, no problem, told them that and to cancel order. Found same tires on simpletires.com for $200 less and used same card, went right through no problem

Complete foul ups. Never want to order from these people again. Ordered tires premounted on wheels. They sent us the WRONG TIRES premounted on the wheels we ordered. Not even same BRAND of tires. Terrible.

I've order many tires and wheel packages from Tire Rack. Most of what I've bought I've had trouble with due to constant vibration. Most likely out of round tires and small bends in the rims. I've wasted so much money on balancing tires I can no longer recommend Tire Rack products. Most of the tires have had high road force values but just below what Tire Rack deems returnable. These tire can not be used on my vehicle with stiffer sports suspension so I've been forced to eat the cost multiple times. Lesson learned.

I ordered a set of Tires and Rims on April 19th 2024. I had a hunch it may take some time so I was trying to be patient with the process. I hadn't heard anything about my order so, after 4 weeks I finally called them on May 15th 2024. The women that I spoke to was very rude and abrupt on the phone. She kept saying; "We are waiting to hear from the manufacturer!" When asked if this was normal to take so long and at least, what was the time frame projected for delivery. She just kept repeating, "We are waiting on the manufacturer." I asked her if she could reach out to them. She declined and did not seem knowledgeable about how to go about calling them on my behalf.

Four new tires with a full warranty on all four tires. Bought them under a year ago. Had a blowout that almost killed my entire family. Children involved. Very frightening. Went and had a local place that are honest and truthful. People took the tires off my car so that they were all wearing the same way and a future blowout could be possible so I replaced all four tires, call Tire Rack to get my warranty working and in place and they gave me the runaround for days and they are doing nothing for me but just stressing me out. They are absolutely a horrible company. Deal with people behind the phone customer service. They just take days to go back-and-forth needing another review and it was all the waste of time. My family still not over the trauma that happened over these crappy tires and cost us a lot of money to put the proper tires on. The discount tire rack gives you is not worth your families lives. Buy somewhere else please. I beg of you.

I purchased a set of Goodyear Eagle All-Season tires a few years ago. While they were still in the two-year warranty period, I experienced a puncture fairly close to the sidewall and contacted Tire Rack. I attempted to replace it under warranty, and being that I have an all-wheel drive car, I ordered an additional tire so at least the tread life of the front tires would match. Unfortunately, shortly after I purchased the set, Tire Rack no longer had them available. I chose these tires specifically because of how quiet they are. They are one of only two tires available with the "sound comfort technology" foam inside, so my choices for similar replacement tires were very limited.

If you're looking for a company that stands by the product they sell do not buy here. You're better off getting tires at your local tire shop. 4 out of 6 tires failed the road force test. No refunds, they sell "square" tires and throw the responsibly on the manufacturer. Won't make that mistake again.

I placed an order and it was canceled. I went back in and placed it again and put my vehicle information in. It was canceled because they said there was fraud on my account. I put in my card number, CVV, etc and they said they couldn't verify that it was me. No phone call or email to verify. Find tires somewhere else.

This is the second time that I ordered suspension products and the parts were not all there. I recommend only buying tires from Tire Rack. The shocks were overpriced and when I pointed it out they said "Too bad, so sad". I am going to take my business where it is appreciated.

I have been a Tire Rack customer for over 20 years. Initially it was because I had performance cars, and Tire Rack had by far the best inventory and variety of brands. I probably used them a half a dozen times or more over the 20 years, with no issues. Last week I ordered 4 tires, and Tire Rack recommended a local Tires Plus for the install. What a nightmare! This was my first set of tires, at 5 years, at 47K miles. The Tires plus promised a free alignment check, and I had a coupon for a battery check. The store was dingy. I checked in, verified the Tire Rack tires were there, and made arrangements for the install, alignment and battery check. When I went to pick up my vehicle, they told me that the alignment and battery were fine. Now, I knew the alignment was not “fine”. The car had 5 years and 47K miles!

I placed my order for 4 tires and waited a week to get it. Nothing arrived, so I went to track the order and found out that it was simply..CANCELLED. I called the customer service and asked for explanation. They said the order was canceled because I did not respond to their voice message which they sent to verify the order. I did not get this message, and the usual means of communication are EMAIL or TEXT MESSAGES. None of these was sent to me. They made no excuse, though I lost time and there was no Black Friday offer available anymore. I would never buy from them. They make you LOSE your time, wait and not get anything, and then you will have to deal with long calls at your expense to get clarifications.. With the only result you wasted time, lost the deal, have no tires. Never again.

Bought Michelin tires in February from Tire Rack. Was referred to local Monro Muffler for installation (partner). Almost immediately, I started having issues with tire pressure. Tires won't hold pressure. Went back once or twice, couldn't get waited on. Issue continues to persist. So I call Tire Rack to tell them I am having issues. They REFUSE to stand behind the install, refuse to look into it any further. Instead they tell me it is my TPMS, issue, take it to the dealer. It could as simple as the valve stems were not replaced. But they choose to wash their hands of it and tell me to pound sand. I should have bought from the military exchange instead of these folks. At least AAFES won't take advantage of service members.