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Reviewed Dec. 2, 2022
I purchased 4 very expensive extreme performance tires. I had read the road hazard fine print, and felt good about the service. (It did seem too good to be true). Well one got an irreparable hold in the sidewall. I called and asked about the process. I wanted to do everything correctly. They made it seem so simple and easy. The representative told me "To take pictures, save receipts, and get it fixed or replaced. Then you file the claim afterwards." They made me so mad. I did just as they said, and then they said that I must "get the claim approved first before fixing or replacing the tire".
Getting the claim approved is not a simple one day process. If you drive your car and need it day-to-day, it is difficult to adhere to those guidelines. Plus their first representative told me something completely different. I sent in pics, and got it denied. Some of the last customer service agents I spoke with, were not seeing history of that first phone call. They were using all of the other phone calls against me, where they said, "You must fix it after official approval." They had records of those. They finally in the end said, "They would honor it this time, but next time wouldn't, and I must get the claim approved first". This sat bad with me. While I'm happy I was compensated, it was a lot of work and stress to battle Tire Rack. Their first representative lied to me. I won't ever buy 4 tires from them again.
Reviewed Dec. 1, 2022
I purchased online, purposely selecting 'in stock' items only to find they were not. The only available option was 100.00 more per tire. Customer service said 2 were available so it wasn't false advertising.
Reviewed Oct. 5, 2022
I purchased 2 tires from TireRack.com in January 2021. In October 2022 I had to have them replaced because the tread was coming loose and showing wires. I submitted a claim to have them replaced because I was forced to get new tires. They denied both claims (2 tires) saying they didn't meet the requirements of my contract--the tires were just worn. This was after getting several emails from them saying they were not able to open the pictures I sent to them and to go to the portal to upload all of the documentation. (The portal didn't work most of the time either)- I had uploaded this information about 5 times, and had made numerous attempts other than that. Then after getting one of those emails I immediately get one saying they had denied my claim because they were just worn. How do they know if they couldn't open the pictures??? I am calling **.
Tires should not be worn out, losing tread and showing wires in less than 2 years with normal driving and proper inflation. I think they probably deny most of the claims that come through. They were Goodyear tires. The guy who put on my new tires said he worked for Goodyear for a long time before he left and said they received more complaints about Goodyear tires than any other tires. I would absolutely NOT recommend this place to anyone ever. And to top it off, I got a text saying one of the claims was approved only for them to turn around and tell me that it was "accidentally" approved-it really wasn't because they couldn't open the documents. Horrible company and even worse claims department.
Reviewed Sept. 29, 2022
I purchased a battery 8 months ago that has a 1 year no question, no pro rate exchange. It quit working. I was told that I had to contact the company direct. That this would take over a week. I bought a second battery to save time and then was told it would take 7-9 days to get to me because it was being drop shipped even though I was told they had it in stock. Now I’m stranded for 7-9 days with no battery. And they don’t care at all. Do not buy a battery or anything important from Tire Rack unless you have time to wait weeks with no car as they take their time getting around to you.
Reviewed Sept. 7, 2022
I purchased 4 Michelin tires from Tire Rack plus 3 years extended warranty. After 2 years with 17,600 miles, the two tires in the back going bad. I called customer service, the first gentleman give me claims number and tell me go to any tires shop and show the to replace the tires. I went to Tires Discount (Who own the Tire Rack), the Tires Discount contact Tire Rack and get the different information. Tire Rack want me to pay first and submit the receipt to get reimbursed.
I called Tire Rack (again) and this time the lady said my tires have no warranty, I show the receipt with warranty information certificate and she said that is not show on my file and she could locate my account due to the system is down. I called again that afternoon and another customer service want me to upload receipt and pictures of tires for reviewing. I did all they asked and the day later they denied my claims. Stop do business with this company. This is scammers. They just want the money and try to run away or denied the claims. That what they do best.
Reviewed June 9, 2022
I purchased a set of Stoptech crossed drilled rotors from Tire Rack for my 1999 Miata. Unfortunately, the new rear rotors make a loud scraping noise every time I apply the brakes. I took the car to two independent mechanic shops and both said everything looks fine, so either the pads or the rotors were defective. I narrowed down the issue by swapping out the pads, but the noise remains. Then I swapped out the rotors, and the noise disappeared. The problem was with the new rotors.
To my disappointment, Tire Rack customer service was of no help and tried to blame it on overheating issue and refused to do an exchange or refund. Even though the noise was present at 0 miles and 500 miles, before bedding and after bedding, made no difference in the noise at all. They tried to blame it on the pads being glazed, but the same pads on different rotors worked perfectly. After asking more questions, they became non-responsive.
Although, I lost about $140 on this bad purchase, Tire Rack has lost a long-time customer. I will never purchase anything from Tire Rack again since they don't stand by the products they sell. It was a lesson learned for me and they can only rip me off once. Fortunately, there are many vendors we can buy from with better customer service and warranty policies. Do not trust Tire Rack if you need to return or exchange something. They will only sell you products and don't care if you have problems with the products they sold.
Reviewed May 26, 2022
Just spent $2,500 on brand new wheels and tires for a Ford F-150. I picked them up at the warehouse Distribution Center in Delaware. When I brought them to mount them, I noticed that one of the wheels had over 12 oz of weights on it. I called customer service and they asked if it was vibrating, and I said no and they said well then there's nothing they're going to do about it. And honestly, I think their customer service is a little bit condescending in this situation. I've been buying from Tire Rack for the last 20 years and this will be the last time. A $600 Wheel and Tire should not come with 12 oz of weight on it brand new. Buyer beware. It's all good until it's not with tire rack. Manager was just as bad. They are now owned by Discount Tire. Better to stay local and Order local.
Reviewed May 3, 2022
HORRIBLE experience. Tire Rack's "Customer Service" was pathetic. They screwed up my order in multiple ways, several times. My tires were "delivered", but the installer never received them. Tire Rack "Customer Service" said it wasn't Tire Rack's fault, because you use a third-party delivery service. **!!! Tire Rack CHOSE a third-party delivery service that apparently can't do the job properly (probably the cheapest available, in order to maximize your profits), so it IS your fault! My tires EVENTUALLY showed up, after me spending a total of over two hours on the phone with incompetent people. I will NEVER, EVER use Tire Rack again. Tire Rack should be ashamed of their "Customer Service" department -- it is abhorrent!
Reviewed March 30, 2022
Yea not happy with Tirerack. Usually order my tires from there and have no problems. I tried to order rotors and brakes for my car, I placed my order and then got a call back from one of the sales reps saying he doesn't know when the item will but he has another brand in stock and ready to ship. I liked that so I said ok, he switched my order to those and they were shipped right away. They sent me the wrong front discs. They are too big and I can't put the brakes on. I return them and now it seems to be on me to pay for the shipping which is not right, the person who changed my order after they called me messed it up. Now they are asking for my vin number to see if it's a fitment error on their part. What doesn't fit, doesn't fit. I shouldn't have to be paying for the shipment back.
Reviewed Jan. 15, 2022
This company will repeatedly lie to your face about shipping. I ordered tires to arrive on the 14th of January. They didn't even hand the tires off to UPS until near midnight on the 13th. So of course there is no way they could arrive in time. After some run around I get in touch with a representative who says they will order a reshipment so I can get the tires delivered on the 15th. I never receive any new shipping information. I have to call them back and discover they just NEVER DID IT. So now they say the best they can do is the 18TH.
Reviewed Oct. 27, 2021
This review is strictly for Kerry and Hanna (supervisor) only. These 2 employees went above and beyond helping me with several issues during and after my orders. Everyone else I spoke to within the company either lied or mislead me, which was unnecessary! Hanna truly has customer service skills that are exceptional and mastered. Others should take a class from her to learn how to deal with customers and not use misleading or lying statements to make a sale. If we call we want to buy no need in giving volunteer lies. Meaning don't tell me an untruth if I did not ask you. I wish to thank you both from the bottom of my heart. You both have beauty inside and out and truly care about people in general not the bottom line (dollars). Mykal
Reviewed Sept. 28, 2021
I live in Fairbanks, AK; to get fast and fair shipping is rare. Tire Rack went above and beyond. 3 days for 4 wheels, shipping under $100. Unheard of here. I am used to seeing shipping as much as product or more. Or after the shipping estimator gives a reasonable price then find out at checkout can't do it or charge way more. Not Tire Rack. Spot on. Makes this Alaskan feel like Tire Rack knows Alaska is actually part of the U.S.
Reviewed Sept. 22, 2021
Ordered a full set of wheels & tires. 8 months in a wheel cracked. Had it evaluated by a couple tire shops & some aerospace engineers who work for me. Crack started at a black mark (latent defect). No warranty coverage. Ordered replacement while on the phone with the “fitment specialist” & received the incorrect offset. I requested return & because I drove from the tire shop to my house so as to not pay for additional services. They’re not allowing return of the wrong unit (they shipped). Retired USAF Lt Col here…I strongly encourage you spend your money for wheels elsewhere. They don’t stand by them, then they can’t cure when there’s an issue.
Reviewed July 21, 2021
Stay clear from Tire Rack. They are dishonest and don't honor their guarantees. You know, when you're looking for tires, and you're thinking, hey, you know what that "two-year road hazard included" sounds good. Guess what. TireRack doesn't honor it. Here's my story. Short story: DO NOT buy from TireRack. Stay away at all costs. Longer story: I bought 4 tires in 2019 for $1,069.88 from TireRack, then another 4 245/45R18 Pirelli Cinturato P7 All Season Run Flat MO Run Flats in 2021 for $1,125.18. All the time, I thought, "you know what? It's comforting to know that in case something happens to these tires, they're covered." Well, after running TireRack tires for 3-years, something did happen. One of the tires blew out while on the highway. Yes, I was safe. Yes, it wasn't cool.
About the time I was thinking bummer, I need to get new tires now, I thought, "Hey, wait, I had the "two-year road hazard included." So, awesome, I'll give TireRack a quick call and have a credit to buy new tires. Well, not so fast. I called TireRack. Apparently, they don't handle those claims. They contracted this out to **. Okay, no problem, find their website and submit the claim. I follow up. Nothing. I follow up again, nothing. Four months later, I get a cryptic reply that I need the TireRack receipt for the tires and the install receipt for the tires. I emailed ASAP Tire, who emailed me the invoice within minutes, which I forward to ** to complete my claim. Now they say they don't have enough paperwork. Hey, there is no more paperwork. First, 100% of this transaction was done through TireRack; second, I forward the paperwork 3x over 4 months.
Bottom line TireRack, hiding behind ** doesn't honor their "two-year road hazard included." If you care about your car and are familiar with running on tires you feel are protected, you won't find them at TireRack. Don't waste your time as I did, preserve your time and family's safety, and go with a company that cares about their customers and the safety of their customers—and that my friend isn't TireRack.
Reviewed June 10, 2021
I bought 4 new tires from them. I had them on my car for 3 weeks. Then they had bulges in 3 of the tires. One popped. I had no choice to go somewhere to buy 4 new tires. I called them. Told them about it. Said they won't do anything about it because I didn't do a claim before buying new tires. I have to have a car to go to work but they didn't care. I wouldn't recommend them to anyone.
Reviewed April 8, 2021
I have defective tires sent report from my dealership over 2 weeks ago after speaking with someone over the phone. Have called and emailed and have gotten NO response. This is very frustrating to say the least. With all their good reviews I did not expect this kind of treatment.
Reviewed March 2, 2021
Avoid this company at all costs. First, they delivered the wrong wheels to me, then they claimed the wheels they picked back up the day after were damaged and didn't refund me. And then, they send the new ones to my personal address instead of my mechanic, even though I called twice to make sure they had the address of my mechanic. A complete waste of time and money... Avoid, avoid and avoid some more.
Reviewed Jan. 22, 2021
This purchase (4 custom wheels) was my second from Tire Rack and they continue to deliver a quality customer experience and product. Website is informative, delivery (from their CT warehouse) was quick (just five days after I placed the order) and they even called (I believe from their IN location) to point out a potential problem/possible delay with some accessories I ordered. The shipped items were also double packed to prevent damage. Overall, a highly professional outfit.
Reviewed Dec. 10, 2020
First time I purchased tires online, was apprehensive at first. Great selection at Tire Rack, good info and a breeze to make the purchase. Tires for my 2017 Silverado arrived at the selected installer within a day. That is where the issues started. It took a week to get an appointment at the Tire Kingdom in Englewood. FL. I was actually a little early for my scheduled appointment, service manager gave my key to a tech right away, no wait. I was surprised most of the time I was there the shop was a bit slow. Just not as slow as the service I got from Tire Kingdom. Almost made me think I was being punished for not buying the tires from them.
So replace 4 tires, tps service, balance and align took THREE AND A HALF HOURS! The only amount of time the truck was not in a bay was about 10 minutes to get in for alignment. That amount of time with an appointment and a slower time was brutal. So Tire Rack you did what you were supposed to do, fantastic. Tire Kingdom you really dropped the ball! Buy from Tire Rack, get installed somewhere else.
Reviewed Dec. 10, 2020
I truly enjoyed the website they built for shopping for the rims I bought. It allowed me to see the rims on a virtual model of my vehicle which really helped me because I am a visual person, so seeing them on the vehicle helped me tremendously! In addition to inputting my year make and model the site gave me many options to choose from. The filter parameters allowed me to search the size, width, color etc... to find the ones I ultimately bought. Also, the price was very reasonable and in my budget. I shopped many other website for a rim that would fit for my vehicle and Tire Rack had the best price. I was going to go with the tires they selected but went with buying outside the site for tires and will do installation at my local place too. Luckily, the rims came very fast in the mail and they look fantastic! I am waiting for some other minor things to arrive in the mail before I mount balance and install but overall I am very happy.
Reviewed Dec. 10, 2020
I ordered wheels and tires mounted and balanced for my '99 Ford Ranger. The order shipped promptly and tracking was provided and shipping was acceptable. The product showed up in perfect condition. I bolted them on right away and am going to buy more tires this way in the future. That was my buying experience, my wheels are AWESOME the pictures were very accurate but they look way better on the truck! I purchased Black Hardline wheels with red accents and are a very cool wheel! I have always had great success with Michelin Defender tires and once again VERY satisfied as the tires were at pressure when I checked them and balance during break in period only got better. Like driving a new truck. Thanks Tire Rack!
Reviewed Dec. 10, 2020
I've been ordering tires and wheels from Tire Rack for over 20 years. Every single time I've had a great experience and had the pleasure of chatting with several very courteous, knowledgeable staff along the way. I don't even bother to look elsewhere anymore. I HIGHLY recommend Tire Rack for all of your automotive needs!
Reviewed Dec. 9, 2020
Been using Tire Rack for over ten years. Great rating system for tires. Easy to compare competing brands, and models. A side-by-side listing of all tires you choose to compare and many aspects of tire wear, and rating of traction in all weather conditions. Tires arrive within a day or two at the address of your choice.
Reviewed Dec. 8, 2020
I have known about TireRack.com for many years, but never purchased prior to Dec 2020. I was in need of new tires for my Toyota Tundra, but due to COVID, it was difficult to find tires locally. I went to TireRack.com, purchased a set of tires on December 2nd, they arrived at the recommended installer on December 3rd and installed on December 4th. I also downloaded a coupon for a wheel alignment, which saved me an additional $30. I am sold on TireRack.com and they have become my GoTo for tires!
Reviewed Dec. 8, 2020
Ordering online was easy. They had lots of options to choose from. I ended up making a mistake with the tire and wheel package and received a call within an hour after I ordered them to make corrections. Customer service was knowledgeable, friendly, and very helpful. 3 days later I received my order in the mail. 10/10 would recommend.
Reviewed Dec. 7, 2020
I needed new tires for my 2016 Toyota 4Runner after needing to be fished out of a ditch after our first snow. Purchase through Tire Rack's website couldn't have been easier. I was able to search based on my vehicle and answer some questions for guidance on the correct size. I've driven past their facility in South Bend a couple of times, and did not know that they offered installation services as well. I decided to give that a try too. I was pleasantly surprised at the variety of installation dates and times, and especially liked that I could schedule it all online.
Once I arrived at the facility, I was able to locate the installation area quickly and easily due to great signage. I parked in a spot, called their service phone number (signs posted in the parking area), and spoke with a great guy who explained the process to me. Very easy - they text you your spot in line and then when they are ready for you. You'll pull into their service area into the bay number in the text. I was then met by a service technician who explained that it would probably take about an hour for installation, which is what I expected. I then waited and it took a little bit less than an hour. The technician also let me know that my tire pressure light had come on, which I knew, but thought it was a bad sensor. He let me know that there's a sensor also on my spare tire, which I had no idea. He was kind enough to put some air in that one too so the light went out.
This was my first time at Tire Rack and first time using any of their services. I have already recommended them to family members and will not hesitate to recommend them to anyone in the future. I had a great experience, the tires were reasonably priced, and so was installation. When needed in the future, I'll definitely be back!
Reviewed Dec. 6, 2020
I wanted Bridgestone tires for my Cadillac Escalade and I found them easily on this website. Ordered them at an excellent price, they were immediately shipped within an hour and delivered to the designated tire installer 2 days later. Great experience and will definitely order from this company again.
Reviewed Dec. 6, 2020
I purchased tires for two vehicles in the past month. In both cases, TireRack's prices were over $200 lower than local, and with free shipping, I couldn’t beat the deal. In both cases the tires were shipped immediately and here in a couple of days. TireRack even called me on one set because I had ordered them one size larger than spec for my truck, and they wanted to be sure that was what I wanted. Great customer service, great value, great selection. Website provides a lot of information to compare and make the right choices. Thank you TireRack!
Reviewed Dec. 4, 2020
I ordered my tires on Sat and the tires were here pretty darn quick. Michelin is my first choice. The ride on these tires are smooth as butter! My overall experience with Tire Rack was awesome. They reached out to make sure everything went well. And they had a sale so I’m receiving $120 back???? Thank you????
Reviewed Dec. 2, 2020
While the tire prices are good, do not purchase the warranty/road hazard. I bought a set of brand-name tires along with the warranty. One tire developed a bubble on the side of the tire. I took it to a shop that carried the same brand and was told I had to call Tire Rack. I did and was told I had to ship the tire back and if they agreed it was something covered under warranty, they would issue a refund. That means I needed to buy a new tire and then wait for Tire Rack to determine if it was defective of not. What I needed was it fixed or replaced, not having to ship it back and wait for a determination. We should be able to take a defective tire somewhere and have someone look at it and determine if it's defective or not and be able to take care of it then and there. What a waste of money.
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