Tire Rack Reviews

I purchased a set of wheels from Tire Rack on February 22nd and they shipped later that day. They arrived the 24th. I opened the boxes to find that each wheel had damage and rust on them. I contacted Tire Rack on Monday the 26th of February during work hours and I was asked for pictures; 15 pictures were sent. All in individual emails since they were large. I re-emailed them the next day to hear back two days later on the 28th. I was told that they are sending me new wheels but they have to wait for American Racing to send them the wheels then they would ship them directly to me, which doesn't make sense but a poorly managed company will do that. The email also stated that when the new wheels comes in, I can use the new boxes to send the old wheels back in.

I purchased 6 tires from Tire Rack in September 2017 for the winter snow season. I thought I was good to go. According to my invoice, there were 6 identifying numbers which I thought would be on the tires and in their system. However, I was told that the correct DOT numbers were not on the invoice or sent to the third party road hazard company that administers the road hazard program. Unfortunately, one of my tires was hit by something on the road and pierced the sidewall. Since it was a snow tire and it's now March 2018, another was not in stock locally. I called Tire Rack's "customer service" and Tire Rack could not validate my tires. The customer service rep was terrible and actually acted like I purchased the tires somewhere else. Through their incompetence, I did not have any the information required to file a claim even though I had my invoice which outlined the purchase.

I placed an order last week and later asked for the order to be cancelled. A day later it was still pending and now I have found out that there is still a hold on my card. Your company has put me in a difficult financial situation with the current credit card hold. There should not have been a hold in the first place. This is not a rental car company and even they tell you up front that a hold will be placed on the card. I am going to tell other people on social media and make a complaint against this company.

This problem has been resolved and I am pleased to have made contact with an employee who cares for a regular costumer. Bonnie gets 5 stars, thank you Bonnie!

I started by ordering 4 new wheels for my car. Got my order in just a few days with very reasonable shipping. Took them to my local mechanic to mount, balance, and install the new wheels to my existing tires. After I dropped my car off the mechanic called and said I had wrong sized wheels for my current tires and that the air pressure sensor couldn't be transferred to the new wheel. I called Tire Rack and explained to them my mistake. The woman in customer service was very helpful and understanding and was able to quickly approve my return and transfer me to Todd in sales to place a new order. Tire Rack refunded my original shipping and didn't charge me return shipping either. Later before my replacement order had shipped I compared the price of having my mechanic mount and balance new wheels to old tires and install and new pressure sensor to what tire rack would charge for the same service just on new tires.

I decided to buy 4 tires for my car with Tire Rack instead of my car's dealership so I could save $300. I got a set of tires shipped to the dealer, they installed it, balanced and charged me for labor. Drove the car and it is vibrating. Came back to the dealer the next day and they said there is a tire that is almost within the range of a defective tire. Called Tire Rack and they agreed to replace it. That means not only to go back and forth to the dealer again to have the replacement tire installed, but also to carry home a defective tire with you so UPS could pick it up because they don't pick up from the dealership.

Well first of all I tried contacting their customer service to see how I could file a claim. Then they could not find my file because they spelled my last name and email incorrectly, so I never received an order number. So they tried to tell me I didn't have an order when my bank account clearly says different. I'll make a long story short. One tire had a bubble which they are trying to make road hazard claim under their warranty, and the tread of the other tire is separating and they want to say it was because of some damage from my tire rubbing the inside fender, so the damage just appears a year later? They will try to do everything to get out of replacing the tire. I spent 900$+ and only get 1 yr out of a tire that is under warranty for 4 yr minimum? EXTREME BAD SERVICE, BE AWARE BEFORE MAKING ANY PURCHASES. Once your money is in their hands they do not care about their customers at all. Glad to see I'm only one of 70+ customers.

Ordered 4 winter tires on rim that were delivered flat. After speaking to a representative I took them to mechanic who told me the stems leaked. Tire Rack sent 4 new tire/rims and they were flat again. Rim holes were not drilled properly and stem did not have good seal. The leak was so noticeable that you could hear it immediately after adding air yet no one at the company noticed that all 8 were leaking when they left the assembly line? Saga has lasted almost two months. Phone calls, emails and 2 trips to my mechanic. UPS has been to my house 9 times! Sometimes tire rack responds to my communication. Sometimes they don’t.

I tried repeatedly to place an order for tires on Tire Rack using their website. I ultimately had to call them. at 8:00 no one was promptly answering the phone. When I did get thru, I had to place my order with someone else, a salesperson who wanted to transfer me to still another person. I ultimately talked to 7 people including the service manager Donna. I told her of the time I spent ordering one set of tires, the 5th set of tires I have ordered from Tire Rack. I told her I made $25 an hour in working from home.

Tire Rack's warranty requires that you ship the faulty tire to them for review and possible reimbursement. How do you wrap & ship a tire? And you still have to put on a new tire to continue driving. My daughter is sitting on the side of I-94, in the dark, in the fast lane waiting roadside, due to tread shredding. 2nd bad tire in 18 months.

I have purchased many tires over the years, all delivered to my house. However, once they started "Recommended Installers" the problems began. I've had incorrectly installed tires (wrong rotation), inability to schedule an appointment (recommended installer has no appointment times for months), down to several last-minute cancellations.

BUYER BEWARE!!! DO NOT BUY TIRES FROM TIRE RACK!!! I bought a Michelin tire and after mounting it was manufactured wrong causing a wobble. I talked to a lady that was very stern after I asked for a refund. She said she would call back the next day with an answer. She did call back with an rude attitude saying no refund but we will send you a new tire. Here's the Catch! I was to send back the bad one but... If it wasn't in new condition I would be Charged!!! After installing a tire and removing it can't be in new condition so I knew that was their gimmick to rip you off... I LOST ALL MY Money and would have perhaps another tire BAD sent so it's screw the customer... THEY SHOULD NOT BE ALLOWED TO CONTINUE. BAD BUSINESS.

This is my first time buying from Tire Rack. I ordered four CONTINENTAL EXTREMECONTACT DWS tires at 91.65 per tire. When I went to have the tires put on the first tire the body shop started to install blew out. I called, talked to Ella ** (who was very rude) and told her what happened. She said to take pictures of the blowout and email them to her. When I emailed her the photos I did not hear anything back in a week or more. I called and she emailed me saying it was the body shop's fault. So I said "Ok, I will return the other 3 tires that have never been used and take a 90 dollar loss."

Sent 4 Goodyear Assurance tires back after I measured them with a tread gauge (Not just a penny trick) and they were all around 2/32nds. Sent them back and some how 3 of them gained tread during the trip back. They said one tire was 2/32nds and the other three were up to 7/32nds. How does one tire wear out that much when they were all installed at the same time and the alignment was checked to be fine when they were removed? But they said they'd try to get the one covered. I will never deal with this company again. My mistake was not getting the Tire shop to write down the tread depths before sending them back.

I have been a customer for over 15 years but that does NOT mean a thing to Tire Rack if there is a problem. I recently had a tire suffer a not repairable puncture. I contacted the third party insurer and got a claim established. I followed ALL their instructions in proceeding to get the repair made or certification that repair was not viable. When it was discovered repair was not possible, the insurer was contacted to get authorization for a replacement tire. Because there was a discrepancy on Tire Rack's end regarding the DOT number for the tire, they refused to honor the claim. I called Tire Rack Customer Service and tried to reason with them but they insisted that I had previously replaced the tire and did not purchase it from Tire Rack. The representative was polite but insisted there was nothing to be done. Although she was polite, she essentially called me a liar and refused to acknowledge the mistake made by Tire Rack.

I bought some wheels based on their curated positive reviews. I should have known that it was artificially inflated to make the product look good. Literally, every good trait that the reviewers stated was negated when I used the wheel. From durability to strength against deformations from road imperfections... the Raijin Enkei wheels failed horribly. They did NOT post my negative honest review about their wheel. So I go to delete my account. What do you know... there is no way to delete an account at tirerack.com - no clear button, no link, NOTHING. So they let you sign up, but you can never leave. I wrote their customer service dept. requesting an account delete. Stay away. Stick with Discount Tire at your locality.

I have purchased tires from Tire Rack for 35 years, my last 2 orders took over 3 weeks to get resolved. Everyone at Tire Rack I spoke to in service, Rachael, Able, Chuck could care less about resolving my problem. I had to cancel the order and go to TireBuyer (who was cheaper than Tire Rack). I have also dealt with TireBuyer and not had problems.

Coincidentally, they have raised the price by $26/set in the interim. The lady said I could speak with sales about some other brand. I researched tires for my MK4 R32 for a long time, I don't want a bait-and-switch job. The lady on the phone was completely rude and just kept repeating the same script. I've been ordering everything online for a few years now. I can tell you this, we will eventually return to retail stores once people get tired of getting jacked around online. Anyway, shame on Tire Rack. Buy locally!

Bought four tires from them through eBay. Within days the same tires were on their website for 30.00 each. When I complained, they just said they did not price adjust - not even their own. Reputable companies will adjust even if the lower price is from another company.

I wish I had read the ConsumerAffairs.com reviews before I did business with Tire Rack. Those reviews are absolutely the most horrendous collection of poor customer reviews ever assembled in one specific company’s review! How does Tire Rack stay in business? And one more critical question: How is it that such a highly esteemed company such as Michelin would associate themselves -- and risk their reputation -- by teaming up with Tire Rack?

I recently ordered four shocks online. I called Tire Rack and confirmed that they were in stock as the website stated. I completed my online transaction on a Tues. afternoon. When Tire Rack tried to charge my credit card, my credit card company denied the payment and then notified me the next day, Wednesday. I called my credit card company and OK'd the charge and was told to "contact Tire Rack" to resubmit the charge. A lady from customer service at Tire Rack happened to call me immediately after I talked to my credit card company and told me my credit card charge was denied. I asked her to resubmit it, which she did and the charge went through.

Ordered tires as recommended from Tire Rack - After two days - received e-mail that there was an "address" problem with their recommended installer - four days after order only two tires were received by installer. Ironically installer states he can get tires locally for more money! So instead of price quoted - I paid additional $50.00 for same tires to be installed (tires I had were bad)... What a classic bait and switch program!!! Had to contact credit card company to get credit - Tire company said my responsibility to return tires even though never received.

While searching for a good deal on tires I went to the website for pricing after seeing the ad on the TV and an ad online. Well they are no cheaper than the local shops prices like discount tires, firestone, Goodyear, Sam's Club, Walmart etc... On some prices they are $10 to $20 if not more higher. This is not "wholesale" nor what they claim to be "off the prices of retail" in the commercials online and on the TV. This place is a rip off and a joke. I did not buy from them. I will also tell everyone I know NOT to ever buy from them. They are overpriced and that just to get your tires from your LOCAL stores shop around.

In August of 2015, my husband and I purchased 4 Sumitomo tires from Tire Rack. In September of 2016, not even 13 months later and not even 15,000 miles, all four tires were completely bald and one was showing thread. We contacted customer service, provided the information they asked for (number of tire rotations and alignments within that year's time) and as many pictures/angles as possible. Based on their "experts" opinion from looking at some images, our tires were deemed not warranty-able and that our alignment caused the issue. When I immediately provided proof of the alignment specifications that occurred in April of 2016 with before and after alignment specifications, they refused to respond.

Tried to order 2 tires for my Honda Civic. The order was processed and the funds taken out of my account. I never received the tires and took me two weeks to get a refund from Tirerack.com They tried to encourage me to purchase again but I just went to Simpletire.com.

Bought a set of tires through Tire Rack specifically because the delivery was promised by a certain date. What a joke! No movement or update on the packages. The track my package function is laughable. I called Customer Service who was both rude and unhelpful, and automatically attributed it to the weather and said it was out of her control and didn't even bother apologizing or offer to expend any effort looking into the matter further or why the fourth package was not released. I mentioned I spoke with the carrier who did not mention anything of the sort and that when I bought the wheels I was promised delivery by yesterday so I could get these on my vehicle IN TIME which is why I bought them in the first place.

In Nov. of 2016 I bought 4 Michelin Pilot Super Sport tires for my Mazda MX-5. After installation at my tire store, I noticed the ride was bumpy. Two tires were out of round. I got Tire Rack to send replacement, and it was no better. Anyone could see the tread surface rise and fall with each revolution on the tire machine. In all, three tires were sent but only one did not wobble. Now only one tire was needed, but TR Customer Service was getting impatient over the phone as soon as I gave them my invoice number and saw our growing record of failed attempts at coming to a solution.

Fast forward to today and again no delivery. I've called Tire Rack who said it was a priority, the tires should be here "soon" (that was 2.5 hours ago) but no guarantee. I've called the shipper and now sit with three cancelled appointments to get them installed and no idea when or if they will arrive and no way to drive back to CO on time. Here's hoping they get the tire size right IF they ever arrive.

DO NOT BUY A THING FROM THIS PLACE!!! I bought a set of American Racing rims. They were on the car from July to November and started to pit...ALL OF THEM not just one. Tire Rack said that is from road salt and weather. I am from NJ. We don't have road salt in the summer. Their solution was offering me 25% off another set of rims from them. Really!!! 4 months and less than 1500 miles on the rims and look like absolute **.

Purchased 5 sensors that don't work/defective. Paid $20 each wheel installation fee. 2 different tire service centers could not get them to read. Contacted Tire Rack customer service with no response. This company completely ignores complaint, and doesn't respond. I'm out $350.

Ordered 4 tires for my Ford F150. When they showed up one was damaged, Tire Rack blamed me and said I could not return. After much debate they agreed to take back but made me pay for shipping. Decided to try out other websites and found a better deal on www.simpletire.com. I wouldn't waste your time with Tire Rack!!!

I made a November 8th order using the TIRE RACK website. The reason I ordered tires was my son along with my mechanic have ordered tires for two of my son's vehicles from the company. Ordered tires while out of town without vehicle. Used the TIRE RACK website to look up tires for my vehicle. They shipped tires charging me for the UPS charges, took to my small town mechanic who told me they were the wrong size. He showed me three different manuals with the correct factory original listing for my vehicle, which means TIRE RACK website lists the incorrect size.

I have bought several tires from Tire Rack while living in Canada and have not had any warranty problems with premature wear. BUT I just did and only got 20,000 miles of tread wear out of a set of Bridgestone/Firestone Destination LE tires that had a tread life warranty of 60,000 miles. DO NOT BUY TIRES FROM TIRE RACK IN CANADA IF YOU EXPECT TO NEED A WARRANTY. I had the tires installed at a Tire Rack recommended installer in Calgary and had a full 4 wheel alignment. After only 20,000 miles I had hit a tread wear of 3 on one tire and all the other tires had severe wear. I went back to the installer and they said they do not handle warranties. I then called Tire Rack and they said to go through a Firestone/Bridgestone dealer in Calgary. The retail dealers said they cannot warranty tires not purchased in Alberta and since my tires were shipped from the USA they are technically USA tires.

Bought 4 Kumho 17 inch Solus tires for my Dodge Dakota from tire rack but only fitted 2 to the front. Got a bumping after 30,000 miles and find one tire has a large bulge in the tread. Called Tire Rack and service person says "you can send it back at your own expense but I can tell you, we will say you hit a curb and damaged it so you will get nothing." 6 months later second one does the same thing. I rang them but basically told them I wouldn't buy from them again. Today the third tire has done the same at less than half wear, so I will have to go and buy a tire locally.

Wheel problems and put air in tires, traveled 3 miles, tire went flat and damaged tire. Went to Monro Muffler and the cause of deflation was the cap that came with the new wheels (rims). When tightened they caused air to escape. Called Tire Rack to report the problem. Said they would send new caps but would not reimburse me for tires. From now on I will deal with Discount Tire Direct... better prices and no shipping charge.

I bought four Michelin Pilot Super Sport tires last December and they've been very good. However, on a recent trip to visit friends in Toronto, I noticed a bubble on the side wall of the passenger side front. This was after we had arrived in Canada. I was frantic since it was a holiday weekend and we needed to return home on Monday, July 4th, and I didn't have a spare (my car came with run-flats that were horrible so I replaced them with these tires). We called several places but only Canadian Tire had a replacement and could install it Monday morning. However, I paid $281.95 Canadian for it, which is pretty outrageous, but what was I to do at that point? That price included $17 labor and $32.44 in taxes.

I have ordered at least 6 sets of tires from TR over the course of the last 6-8 years and to date have not had one bad experience! Customer service has been impeccable without fault! I have read numerous reviews of TR on this site to date and must say that while some consumers might need to look at their buying practices, I am disheartened by what I read! I need new tires for my latest vehicle purchase and cannot in good conscience move forward with TR! There ARE other options with better deals over the internet and I feel like it might be time to move on.

Purchased 4 new Dunlop tires on tirerack.com and I was experiencing my vehicle shaking and pulling to the left. After 3 wheel balancing and two 4 wheel alignments, a dealership finally diagnosed a faulty tire. I purchased the tires last November, but didn't install them until January. On April 23rd I finally got informed from Woburn Foreign Motors about the faulty tire. After contacting Tire Rack directly, I was told there was no warranty other than road hazard. And in order to get a replacement tire, I had purchase a new tire and was responsible for all shipping and handling and that I would only receive a credit after I shipped back the defective tire. I feel I was ripped off and will never purchase anything from Tire Rack ever!

I bought 2 sets of rims from them, my mechanic install them in the car. When went to see it, there was a scratch on the one of the rims. My mechanic said, "it was delivered like that." I called them. They said, "once it's installed we won't take it back". After buying 2 sets of rims? So my suggestion is buy rims from a place that you if you run into any issue you would be able to return them, like Overstock, or Amazon. No question ask. Don't waste your money with them. Not worth aggravation. Use Amazon.

Purchased 4 new sport Pirelli tires 8/2014 - These are highly rated tires for my wife's car, BMW X3. The company claims that they are good for some 60000 miles. We had number of problems with them from the beginning. The rear tire needed air every three to four weeks. We made Tire Rack aware of this situation. This occurred about five or six times. The in question was completely bald after only 16000 miles. I called Tire Rack to complain.

We have a wholesale account with them and upon ordering a set of rims for a customer's car, they decided to send whatever rim they felt like sending. The car called for a 15 x 6 rim with 4 lugs and they sent a 16 x 6 with 5 lugs. Upon inspecting rim and invoice, we found several other charges for items not inquired and never received. When calling customer service, they advised that they will not refund us for items not received and that we'd have to pay for shipping. This is what we called a scamming company in decline. Order at your own risk from them.

The Tire Rack was absolutely no help in a warranty issue I had with Michelin. "Sent the tires back and we'll look at them".. Wait my car gets to sit on jacks for two-three weeks while you decide. Never again. Plus they were more expensive than buying locally. Don't be fooled.

I bought four tires from Tire Rack.com. 3 out of the 4 of the tires went bad. 2 of the tires had an eggs in them and the other one thread was sticking out of the tire. I contacted the company and they kept giving me the runaround and finally talk with the manager. He said he could not exchange them but he can give me a 30% discount and told the tires is only 2 weeks old and he said sorry it the best he can do so I reported them to the bbb and was told this company have lots of complaints against them for selling bad products. So I was told file suit against them and my attorney call them and he got me my money back. Thank to him.

I started using tirerack.com several years ago and based on my most recent experience, they are a company in decline. The interaction I just had with their customer service department was bad and similar to as others have described. If I had to do over again, I wouldn't use Tirerack.com. In my case, I would have been better off using my Amazon Prime account to order the tires. The cost difference was negligible but I would have had access to Amazon's superior customer service and shipping clout/skills. In my case the tires are 4 days late and I can't wait any longer. How's Tirerack.com propose to help me, "have the installer refuse delivery and Tirerack.com will charge me freight both ways." Obviously, I'll never use Tirerack.com again and will gladly pay more (if necessary) to shop online with companies that provide quality customer service and have the resources/desire to me as a returning customer.

Followed website dire directions to order tires for my truck. First set came damaged - returned. Second set that came didn't fit my truck! Ordered third set after returning second set - barely fit my truck & did not come the way I ordered them. They said the second set was used and I needed to pay shipping on the second set even though there was no way they could've been used because they did not fit on my truck! Ended up paying for shipping 2x and was only partially refunded for the second "used" set of tires.

In mid November 2015 I purchased a tire/wheel package from The Tire Rack. Today, less than 3 months later I had a weight come flying off one of my new wheels. I called The Tire Rack and they said very quickly that I was on my own and they would do nothing about the situation. He said I could take it to any tire shop and they could "throw another one on for me". I explained that the tire & wheel would have to be rebalanced and he basically said "Tough luck!" I have bought many tires from them in the past but saving a couple of bucks is not worth it when you have to go to the tire shop, that you should have bought from in the first place, and pay to have something fixed that The Tire Rack should have taken care.

Went to local repair shop with flat tire and foreign object in side wall. Unrepairable. Spoke with representative for "Sonsio". He told me we had to have a photo or specific info to support a legitimate tire replacement under their program. I had the work done at a reputable shop who provided proof the hole was in the sidewall and unrepairable. Tire rack will not pay it with the information we have given them. This is a scam to say the least as they promise road hazard and then don't follow through with the promised coverage.

I have an absolute blast abusing tires on road racing tracks and AutoX, and keep tires on 3 daily driver cars so I buy more than my fair share of tires. Almost always I buy from Tire Rack. Excellent support and intelligence. Excellent/quick delivery. Excellent pricing. You might squeeze blood out of some stone, but the Tire Rack price is always very good or better. I do not bother price comparison any more. I trust Tire Rack. Even if I just need one tire right now, I use the Tire Rack website for product information, bottom line pricing, installer referral and price negotiation for any urgent local in stock purchase. There is no doubt Tire Rack drives the market and forces most other businesses down to fair pricing.

I ordered a wheel from them and it was the wrong size, so when I called to have it exchanged they told me it would be no problem and the only thing that was not refundable was half of my original shipping charge. Which I figured would happen. BUT when I finally did receive my refund it was less than the wheel itself. Not only was I not refunded half of my shipping but they also took an extra $7 out for returning it, which they did not tell me they were doing. So now I am paying almost $40 extra just for this exchange. If I didn't NEED this wheel I would not give them my business if my life depended on it. They are nothing but crooks and they do not care one bit about their customers!!

I looked up tire information on the Tire Rack website. Now their high volume ads are appearing most all of the time when as I surf the net for all subjects. Advise anyone to avoid Tire Rack website.

Bought a set of tires/wheels, for winter driving. The wheels were different shades. After last winter I took the winter set off, returned to TR for correct wheels, remounted the winter set 12/2015, my car vibrated and shook, put my OEM set back on, car is ok. TR said to get them balanced and try again. This is their responsibility. A third party is not required. This can lead down a road which has third parties telling me there is something wrong with my car. I want TR to either have one of their suppliers do it, or have them returned to them to do. They need to be Hunter Road Force Balanced, with a printout of before and after condition.

Purchased 4 new Sumitomo tires 11-13-13. Noticed that the tires are showing cracking around the tire where it meets the rim. Contacted Tire Rack and was told this condition was not covered under the warranty by Sumitomo. I asked if Tire Rack had any loyalty to their customers. No response. So if I have a tire failure do I get to sue Tire Rack and Sumitomo?

I ordered new tires online. They were shipped to Firestone in my neighborhood for install. The tires were cosmetically damaged and the installer refused to help. Cannot get Tire Rack or Firestone to do anything. Drove away and the 'LOW TIRE PRESSURE' light came on after an hour. No one will respond from either company.

I ordered tires for a 2011 Kia Soul. They recommended one pair of "original" tires. I figured one pair of original tires has to be right. Nope! Wasted $50 dollars on shipping that they won't refund.

I've used Tire Rack numerous times for tires and never had any problems. Recently however weeks ago, I got new rims - purchased through my local tire garage (who I trust well). The rims I ordered through the local tire garage that came from Tire Rack were faulty. They were visible being bent. At first, I didn't know what was wrong; I just knew there was a shimmy/shake and my brakes were making noises and also pulsating. I drove in a parking lot very slow and the bend in the rim was very visible and it was clearly the rim. I should mention the tires were on other rims and were completely fine and not much mileage on them. I put my other rims back on and all problems, noises and brake malfunctions were completely gone.

I have never used Tire Rack and decided to give them a try. Yes they save you money but be prepared to be pushed to the back to the end of the line. I guess I can't blame Big O tire. They make several hundred dollars when you purchase the tires from them and 53.00 for the installation fee from the Tire Rack. I sat in the waiting room and watched as people were in and out in two hours. I arrived at 7:30 and finally left at 3:30. I guess it's only good business if I owned the franchise. I would probably do the same thing, my bad!

On July 21, 2014 I ordered a set of Bright Muscle ZR PVD wheels for my 2001 Corvette which happen to be a match to the wheels that come on the ZR-1 Corvette. I contacted Tire Rack about the plating that was flaking off of the wheels. I was told that the wheels had a year warranty. Maggie and she told me the wheels were under warranty and that she wanted pictures so I sent her pictures of the damaged areas.

My tires were sent to the wrong address. (Full disclosure: the address was auto-filled by their website, we had moved since then.) So I checked on the delivery and discovered that UPS couldn't deliver the tires. I called UPS to change the address and they informed me that they couldn't redirect the tires. I then called Tire Rack to correct the address. The "customer service" guy says they need to charge me $12.50 because UPS requires it. The $12.50 went directly to Tire Rack (not UPS). UPS would have had no problem re-directing the tires, but Tire Rack will not allow them to. Tire Rack gets $12.50 for doing basically nothing. Discount Tire Direct will get ALL of my future tire purchases! They can thank Tire Rack!

Tires purchased March of 2014. Lasted 10,694 miles. They were 80,000 mile Kumho tires. Tire went down to steel cords showing on one of the tires. Manufacturer date stamp on tires of 2007. From the time I got them they seemed bouncy. After a while they got bad. I did a tire rotation and checked the balance and they were fine, dead on balance. Drove again for a while and bounce got worse. I rotated them again before making a trip to Colorado and took readings of treadwear. Got to Colorado and noticed back tires were really bad. Crossed fingers to make it home. Tire on left rear was so bad I thought I had a bearing going. When I got back I noticed steel cords showing on the left rear. I contacted Tire Rack and explained the problem and they told me to return the tires. Returned to Tire Rack for what I thought would be replacement of defective tires minus the 10,000 miles used to be prorated on the replacements.

AWD Subie, bought 4 tires from Tire Rack, one tire puncture, and the resulting slow leaking flat chewed the tire tread to below their 2/32" remaining tread minimum on one edge. Warranty will not be honored, no reimbursement for new replacement/shaved tire. Buyers beware! Not a true full road hazard warranty!!! If it was, they'd cover it to 0/32". Never buying a Tire Rack tire product ever again since they don't cover their product fully as I thought initially without reading the small print. Will take my business to the local supplier in my town instead.

After reading the other reviews, my guess is that they might be selling tires that are old and used then refurbished with rubber coating. I know from my experience in India, rubber coating is very cheap and it makes the tire look brand new. You can rubber coat tires very thick. In India, they do it for tractor tires. Personally I have not bought any tire from Tire Rack yet and have no intention anymore.

I finally convinced my husband to let me use Tire Rack to send a Continental Tire I really wanted on my minivan to Merchant's to be installed. He didn't trust it but we agreed to try. Boy am I eating my words now. I went through their online ordering system by entering my make, model, and year - boom the tire I want pops up and I buy four. All seemed perfect. Until the Merchant's guy calls saying they are the wrong size - that I need 16" instead of 17" - I didn't know there was an option! I called Customer Service who said while the wrong size is the one that was listed first I should have checked that it was indeed the right size (I didn't even know what all those numbers mean. I just relied on their tire selection guide).

Went to Tire Rack, and they seemed to have good prices. I checked out the shipping options and was shown that the tires would be delivered the following day. So, I decided to go with Tire Rack, only to find out the next day that the tires were not delivered to the installer! So... Now I need to wait another day (hopefully only one!) for the tires to show up! That includes another day I need to take off work! DON'T RISK IT!!! Buy your tires locally!!

After a few phone calls and several email messages, the customer service department at Tire Rack offered to discount the wheels that were not what I thought that I had ordered. In other words, I thought that the wheels only had one bolt-hole pattern and that they were hub-centric, upon arrival I discovered that the wheels have two bolt hole patterns and that the fit is lug-centric. (Hub is too large for the axle)

Tire rack was a good company few years ago, now it's become a ridiculous company. I was changed my mind to cancel an order replaced with a new order. After about 5 hours, a lady in customer Service told me that, "you have to pay shipment fee and change the order is not our fault." If do business just focus on money, that will be no good future!

I purchased 4 tires through Tire Rack approx 1 yr and half ago w/ Road hazard. 2 tires ended up popping and other 2 had sidewall damage. I made claims for all 4 tires thru Tire Rack road hazard. After corresponding w/ Tire Rack claims rep besides the supervisor, Tire Rack took no responsibility thru my road hazard coverage and gave me NO proration reimbursement of any of my tires. Very Dissatisfied w/ Tire Rack and will never purchase tires w/ road hazard again. What is the purpose of buying road hazard warranty thru Tire Rack but yet they want to take no responsibility for the terrible tires I purchased?? #Not a Tire Rack customer ever again. #Poor customer service.

Bought KYB shocks/struts less than two years ago and had them installed. A shop found a leaking shock so I sent it back to TR at their expense. They did credit me ~$42 for the cost of the single shock. Problem is that I paid about $200 to have two new ones installed. I understand their policy, but I will never buy KYB again and will never buy from Tire Rack again. (I had been a customer for about 25 yrs). Lesson learned. The expensive way.

I've been using Tire Rack since 1990, when it was just an 800 number in the back of Car and Driver. Never had a prob till last year. No more for me. Bought four tires for my 200 Toyota Tacoma truck, drop shipped to a tire store, thinking to save money. Tire store couldn't get them to balance. I tried another tire store, same problem, even with the special adapter required for these Toyota wheels. Called Tire Rack about it, sure, return them for credit IF they find them to be at fault. But wait, I don't have the original tires anymore to put back on, what am I gonna do for tires? It didn't occur to me to KEEP my old tires; who does that? And what if they decide they aren't defective?

I purchased a complete set of Pirelli tires for my SUV in September 2014. I had them mounted and balanced at an approved servicer. At scheduled alignments was told that the tire tread seemed to be wearing pretty quickly, based on mileage and length of time owned. I noticed this as well, but had never had it happen (less than 5k miles at this time) ever before with any other tires. I didn't think anything of it until I went to have another alignment. After pulling to the right, about 3k miles later AND white thread showing in the middle of one of the rear tires. Again, told this time that the tires need replacement entirely due to tread wear. Of the 10 months, there has been very little driving the last 3 months, due to maternity leave.

I ordered a set of (4) Pirelli Tires for my 2015 GTI. When I had the tires mounted to VMR wheels I had decided there was too big of a wheel gap so I had them taken off immediately before even leaving the shop. The following day I contacted Tire Rack Customer Service and asked whether or not I could return the tires. I was told by the first representative that "as long as the tires have not been driven on you can return the tires". I hesitated and called back and asked a different representative, "If I have mounted my new tires to a set of wheels, without driving on them, can I still return the tires?", him replying with the same answer stated "As long as the tires have not been driven on they are returnable". The tires were shipped back to Tire Rack the following day.

Placed a $2300 order on 3-28-15. Was told it would be 10 days for the wheels and tires to get to me. I thought it was a bit long for a tire and wheel store to deliver but ok. I called on 4-7-15 for an update. I was told that it would be now until 4-19-15 when the wheels got to them and a couple more days until they shipped them out to me! When I asked why the delay, I was told it was because they had to now wait until the trailer was full from the factory so it could be sent out? Really? When I asked what they were willing to do for my inconvenience they offered a mere $75 credit and oh yes they said that now they could not guarantee it would be the 19th! To top things off, when I asked to cancel my order they didn't even flinch!? I will never recommend this company to anyone!

I attempted to return two parts orders that (admittedly) were well beyond the stated 30-day return rule. However, these orders were still in the original packaging and had never been opened. Tire Rack would not accept them, in stark contrast to some parts I ordered from Advance Auto at the same time, which were returned without question and for full credit. I have no intention of purchasing from Tire Rack again.

I bought a Michelin tire for $240 including shipping. When I had it installed the installer showed me the date and it had been sitting on a shelf for two years. They sold it as new. The tire shop could have gotten it for $210 installed. $50 cheaper. A lesson learned.

I was sent the wrong size tires for my vehicle. I was told that if I purchased the correct size I'd be responsible again for shipping charges @ $117 x2. People I talked to including "supervisors" treated me like I was the guilty party for choosing to place my business with them! I sent them back paid shipping x 2 and at the end of the day bought the tires locally for less. Bought 3 sets of tires from them in the past. "NEVERMORE" QUOTH THE CUSTOMER!

Caution! When making a claim on a tire for road hazard this is a big hassle! They tell you to send in the invoice. They don't respond to your email. I call them and now they need the actual receipt and never told me that. They only give you what you paid for the tire so you're out money on that deal. They already spoke with the shop where I bought the tire. How much more information will they need? I guess I'll find out when I call back again to see if they got my email once again as they don't respond to email. Poor customer service and follow up. Their prices may be better but not worth the hassle to make a claim. I will never buy again from Tire Rack and will spread the word. This is ridiculous! You can't leave a review about customer service on their site, only about the tires! What a joke.

I have been a repeat customer of "TireRack" for several years now. The most recent order was for a set of Michelin's for my wife's car. I was happy with the price, but even more so because of a $75 rebate being offered at the time. Long story short. I was unable to receive my rebate. The "hoops" a person has to jump through are unbelievable. This is actually the second time I've missed out.

I bought four 215/40ZR-17 BF-Goodrich g-Force T/A KDW 2 XL tires for my 03 mini cooper. I had used the tires before and they had issues with mounting but otherwise good tires. This was my third set in five years. I noticed they started getting cracking traces in the sidewalls at about 12000 miles. Then the right front had a blowout on the highway for no apparent reason. Fortunately no one was hurt. I had road hazard but still had to pay about $166 for a new tire. The other three were wearing extra fast. They started to get big bumps on the tread unevenly distributed around the tires.

I have been purchasing tires from TireRack for many years with no issues. Recently however I learned a valuable lesson I would like to pass along about this type of online purchase. In my situation I ordered a set of tires and had them drop-shipped to a local authorized TireRack installer. Here is the caution: You are buying the tires from TireRack and you are paying an authorized installer to mount and balance the tires at their labor rate. If anything happens such as a defective tire, the installer damages your wheels or you elect to return the tires you will not be compensated for the charges you had to pay at the authorized installer.

TireRack.com: I have seen great reviews and I have seen terrible reviews. The great reviews that I have found outweigh the bad reviews by a ratio of 28:1. The great reviews that I have read are great: People satisfied with getting what they paid for. The terrible reviews are...well, questionable. I know cars and I know tires; and, I see a pattern of non-car people making poor or un-researched tire decisions for their crappy running and poorly maintained cars, and then blaming TireRack.com for their mechanical failures that had nothing to do with TireRack.com, or the tires they bought, but rather their own lack of knowledge and/or research.

I placed an order on 10/13/14. On 10/16/14 I installed balanced and aligned the tires. While driving home, I noticed that the tires made an extremely loud road noise. I immediately called tire rack and I was told to drive for 500 miles and they will replace them if the noise persisted. On 10/29/14 I called and informed tirerack that the noise has not gone away. I was told that I would have to send the tires back at my own expense and they will refund me the difference. Therefore, I will lose the money I paid to installed, balance, and aligned the tires plus the shipping cost. Tire rack did not offer me any other option and did not considered that I am a return customer. Keep in mind that they have no loyalty and you will take the loss if any problems come up. This will not happen again.

My husband and I ordered four NEW TIRES for a 07 Cadillac CTS last year in June 2013. One tire was completely destroyed (no nail or anything in tire) - wires were coming through. Thankfully no one was hurt. Wires are also coming through front tire. We bought two used tires, and I reported all of this to Tire Rack, with pictures. I called them right after the back tire incident and also told them about wires coming through the front tire. I was told I had just missed the warranty by one day!!!! Every time I called back, I talked with someone different, although I wanted to speak to the same person. I talked with five or six different people. I was told to buy new tires and send the other ones back. FIRST AND LAST TIME USING TIRE RACK.

Purchased a tire package from Tire Rack that was recommended based on the model of the car I own. You enter the make, model and year of the vehicle and website gives you tire and wheel options appropriate for the vehicle.

I had a problem on one out of four tires I just purchased. Cheryl helped us get a replacement tire quickly and hassle-free. Thanks for the outstanding service and we will buy from them again! Very happy with!

In the shortest possible way of reporting this, here is what happened. The tires I bought from Tire Rack were defective. I have my local Porsche/Audi dealer put this in writing as well as my local Dunlop dealer speak to Teresa ** over the phone and tell them this. After jumping through the first set of hoops, I paid for new tires and paid to ship the defective ones back to Tire Rack as Teresa ** promised to credit me the rubber left on the tires. The total credit was $320. The $320 was supposed to be credited back to me 5-7 days after the tires arrived. It has been over 1 month since my tires arrived back at Tire Rack. It has been over a month since Teresa ** has called or emailed me back. Please help!