Tire Kingdom

After another hour of sitting around, the truck was still on the alignment rack, because they had the wrong lug nuts. Why not test that before you pull off all the wheels? And why tie up the alignment rack, when you have cars waiting on an alignment? So 3 hours into it, I finally had to ask what was going on, since no one was saying anything. Since they couldn't pull the truck off the rack, and were frantically calling around for lug nuts, I had to leave with only my tires. I was told to return on Monday at 9am for the alignment and was assured the alignment rack would be available. Guess what's on the alignment rack when I got there at 9am? Not an alignment, but rather another truck getting new tires!

The manager told me his tech as "almost done" and I would be next, but after 30 minutes not a single wheel was back on the truck, nor did I even see anyone working on it, so I asked for my key back and left. Another hour wasted on driving and waiting, which made my tire purchase the most expensive option, when I went in thinking I was saving money. Now I'll have to go back to my Honda dealer for an alignment, which they could have done along with the tires, while I was there for an oil change, so add another hour wasted.

Now if the calipers were bad why would you warranty something your not responsible for? So I take the SUV to Brake Zone where they inspected the brake rotors and calipers. Rotors are warped from not replacing the original brake pads in the first place but the calipers are fine. 600 bucks out the door car and brakes work perfect. Went back to Tire Kingdom again to let them know. Got an attitude from Andy the Manager that first said not my problem didn't do the work and good look getting a refund. One year brought back 4 times and they still can't accept the bad workmanship from their employees. I highly recommend you use someone else. The problem with this company is it does not stand by work if something goes wrong. Go somewhere else. Kevin **.

I have my knee replaced May 5th so I didn't drive for about 12 weeks. When I did get back in it I took it to them again 4th time now same problem, shaking like hell. No 1 suggest they might want to send me to Dodge for a Road force balancing because they also lack the proper equipment to check these things out so balance and gone. They should have just sent the tires back and replaced them all and it would have even fixed. Nope balance and out the door. Long story short this has went on for 9 months now and they finally sent me to Parks Dodge for a road force balancing. Well like I said 2 bad tires out of 4. So now they have the problem because of Dodge not Tire Kingdom then they only want to replace 2 after 9 months and 18k miles later on 70k mile tires which are still covered under the New tire limited warranty and have plenty of tread to meet requirements.

They only want to exchange 2 so I finally make the 3rd appt because I'm disabled and can't move around that well. And the other manager John (Mike is the top manager of this goat roping place) and John tells me Mike ordered the wrong tires so now I'm told by John I have to go find a dealer that sells continental and have them get me the tires and they are under warranty. Well they are still covered under the original warranty but they won't honor that because I'm pissed off and gave them a piece of my mind and told the acting manager that lied to me about the warranty and made me look like a fool for sending me out to find someone to get me 2 tires because tire kingdom doesn't deal with continental tires anymore so I did. That's when I found out no warranty papers so I had to purchase 2 new tires from this place because the tires that were bad were on the front and messed up my tire rod from shaking for 9 months as well and wasn't driving another mile on their ** tires.

So I go back and ask the other manager that sold me the tires Mike and asked who's paying me the money I had to spend because you're other manager John told me I couldn't get them from Tire Kingdom period. Another lie. Mike informed me I was ** and getting no refund. Take the tires back and get your money back.

So now I have 2 set of tire on back and 2 on front that are different tires. They need to replace my front tires with the same tire so I have the same amount of tire wear on them and not having to reach 2 18k miles before the other 2. Also need to refund me the money I had to pay for the 2 tires. Their manager told me I had to go find and get someone to install for a warrant I have from purchase but they didn't have anything. It was all a lie. And I'm livid. I have pic of my mileage on my truck and details of the pic with date and time to verify that Mike put the wrong mileage on my paperwork which all this is his fault from the beginning. Makes my tiresome like they have 49k miles on them when my Feb 4th pic I have 98kmiles on it. Impossible for the tires to have over the amount of minimum tread left but drove my truck 28k miles in 4 days. Lol idiots.

There was a particular salesman that I have always dealt with and when I asked for him, the kid said he has been gone for over six months and that he didn't care what anyone "used" to do. I asked for a manager and was told that they did not have one. I walked out the door and towards the garage to see if the guy I usually worked with was around and there was one worker. I simply asked the worker if he had seen the guy that used to work there. The guy behind the counter ran out the front door after me and told me to leave immediately or he would call the cops. I called him an ** and he then told me to get in my pretty little F-150 and get off the property. This has bothered me enough that I feel compelled to sit here and complain.

I am 55 years old and have run my own business since I was 25. Never once have I EVER turned down business and never once have I been treated with such disdain by an employee of a company that I have faithfully used for all my tire needs for a very long time. I literally drove one block to an adjacent tire store and asked the salesman if he could mount the tires on the wheels and he wrote me up right then and there - even helped me get the wheels and tires out of the truck! I will never use Tire Kingdom again I promise you that!

When I go to claim again they tell me that they are going to change all the ABS sensors and that if that is not the problem they could not do anything else. When I go they tell me that the 4 sensors had been changed, that the car still had the same problem and that they put the old ones back on. Everything was a lie, the next day I checked to see and they did not touch any sensor. There were no traces of having removed and put new sensors, I have the photos that I took where you can see that nothing has ever been manipulated in that area. So I start complaining to customer service, I've had 4 or 5 calls with them and they always apologize for the bad job and that the regional manager is going to contact me. According to them it was in 48 hours, and already 19 days ago. Every time I call they tell me the same thing, that they don't know why they don't call me, that they're going to give me an urgent case. Anyway, a lousy company, liars, thieves...