Consumer Complaints and Reviews
Today, October 17, 2016 I brought my car to Tire Kingdom (Lake Park, FL) to get my driver's window fixed. They indicated that it needed a window regulator motor and would cost around $350. I left my car at around 10:30am and then I received a call around 3:35pm stating that the regulator motor they were trying to put in did not fit. They stated they tried 2 regulators and then decided they had to purchase one from a dealership and assured me that one would fit. I was confused. The only choice I was given was for them to purchase item from dealership which would cost an additional $200. I refused and asked them to put old part back into car. They indicated that they would do so but when I got to shop my window is being held by duct tape.
I wish I could attach pictures so that others can see what type of service I got. They also charged me labor since they stated that they could fix the window within 2 days if I chose to purchase from dealership. Who would truly believe the only regulator that would fit my car HAD to be purchased from dealership?! I will also be fling complaint with BBB. So disappointing.
Made an appointment for alignment...tires had wear but not yet ready for replacement. Asked about the possibility of new tire deals available. The rep indicated a tire choice however they were white walls which we did not want...came away with a alignment pulling to the left and a hole in our tire...therefore on our way home the low tire pressure light came on. Put 33 pounds...let set overnight 19 pounds in the morning. Not a reputable business...check before using. Our experience was unacceptable.
Note to approver:
Review already published here:https://tire-kingdom.pissedconsumer.com/why-you-should-never-deal-with-tire-kingdom-20160909915850.html
claims to promote great customer service. Before going out of town on business, I took my truck in for service on June 15, 2016. A voice message was left on my cell phone by the store manager who gave me a "verbal estimate" of $2,460.00. I was told that a "final assessment" had been made and that the price of $2,460.00 would be the final out the door price including any taxes. The manager explained that the vehicle needed a rear end replacement to resolve the problem (even though the vehicle has been well kept). Because I had dealt with Tire Kingdom in the past without any problems, I verbally authorized him to complete the work based on his final assessment which he stated would solve all of my problems. Less than 24 hours later.I received a voice message stating that the price was increased to $4,100 even though I was originally told that I would only have to pay $2,460. At this point, my truck was totally taken apart and I was told by a service technician there would be a substantial fee if I decided to have them put it back together. When I went into the store to see about my truck, I was very upset about the price change and felt I had been robbed. The technician who was working the sales counter told me that if I didnt pay, they would keep my truck. I paid for the truck and made up my mind that this issue was not over.
I contacted the district manager and told him that I had done business with Tire Kingdom for many years, and never had any problems in the past. I told him about the price change and how uncomfortable I felt dealing with the technician. During the course of the conversation, the district manager became rude, unprofessional, and started yelling at me and really did not want to hear what I had to say. He told me that an additional assessment, although unusual, was the reason for the cost estimate increase, even though I had been given a final cost assessment. His attitude became offensive and he suggested that it was somehow my fault for allowing them to continue the work. He further suggested that the cost of them putting the vehicle back together would have been very costly, and that it was in my best interest to have the work completed as I did. When I disagreed with him, he became loud and I asked him why he was shouting. At this point, he became more confrontational and I realized that I was getting nowhere with the conversation (which was heard by someone else in the room because the call was on speaker). After realizing that Tire Kingdoms corporate office didnt care anything about my issue, I contacted the Consumer Affairs office who explained to me that there was not much they could do to resolve the problem. After several weeks, they received a response to my claim from Tire Kingdom which totally dismissed my claim and said that there was nothing they were willing to do.
That is not where the story ends! After returning from a pre-planned vacation, I drove the truck which had been sitting in the yard since we had been away. I kept hearing strange noises in the front end (which I had never heard before repairs were made) and noticed sensor lights coming on (which also had never been seen before the so-called repair). I was totally upset and my son had to calm me down. He suggested that we go to another Tire Kingdom that was close to where he lived for an assessment. On Sunday, August 14, 2016, we did just that (of which I have a copy of the estimate). After having Tire Kingdom in Jacksonville look at the vehicle that had not been driven more than 500 miles, they discovered it needed work on the front end, at the tune of $1,671.40, which was never part of the original final assessment. So now I have a truck that I have invested over $4100 dollars, and still needs almost $2000 dollars of more work, even after Tire Kingdom in Gainesville, Florida told me that no further repairs were necessary. I am a senior citizen and this has been very distressing which is why I am begging you to PLEASE, PLEASE, PLEASE, whatever YOU do---NEVER DEAL WITH TIRE KINGDOM!
Last year 2015, our A/C went out right in the smack of Florida summer. We took it to Tire Kingdom on Kirkman Road. They fixed the A/C with all new parts and we spent $1,175.00. In the beginning of summer this year 2016 the A/C started blowing hot air whenever we stopped at a light. It would work when we were driving, so we took it back. They checked it and said nothing was wrong with the A/C that everything was working properly. We are not mechanics but I don't think it should start blowing hot air when you are at a light. A month later it's blowing hot air ALL the time. Now we are pissed. We go back and they "check" it and then tell us that the A/C is fine. It's that we are having electrical issues and they would charge us $100 just to take a look at it.
Obviously we left. We then took it to Goodyear where they told us that there was a A/C fuse missing and that's all it took. The A/C runs perfect and they didn't even charge us to look at it. We will never go back to that Tire Kingdom on S Kirkman Road, Orlando Florida and we will make sure that none of our friends go there either. All our friends will start going to Goodyear on 601 N. Bumby Avenue Suite A, Orlando Florida 32803. Believe me my husband works as maintenance of an apartment complex everybody asks him about a shop that we can recommend and believe me we are saying Goodyear and make sure to never go to Tire Kingdom. They will trick you and lie to you and make you spend money that you don't need to spend.
I went to tire kingdom in Winter Haven Fl to replace two of my tires. They had a promotion going on and for $50 more I could replace all four tires. That sounded like a great deal so why not. They were not busy and told me my car would be ready in an hour and a half. Well 4 hours later I get a call to come pick up my car. I asked the guy at the desk why it took so long and he said one of the guys broke the sensor so we had to replace it.
The next morning when I am on my way to work a TPMS lights up on my dashboard. I call Tire Kingdom and the guy tells me to bring it in and they will check the tires. What the? Shouldn't they have done that before I left. Well I took my Civic in and they tell me the sensor was bad and needs to be replaced. It will cost me $125 plus labor. What? All the sensors worked when I took the car in. They broke one of them when they changed one of the tires maybe they broke more than one and only admitted to breaking one so I would have to come back. Well my husband was very upset and told them we were not going to pay for something they had done. We left without getting the sensor replaced. These are the kind of mechanics that we are warned about. They fix one thing break another so you keep coming back. We will not be going there again and I advise you not too. They are very shady.
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I moved to Delray last year and someone I used to work for recommended Tire Kingdom for auto work. Last November they replaced leaking rear differential seals on my Honda CRV. I found them very pricey and last week I did some calling around for price comparison on auto services. I settled on a small Asian car service company that got great reviews and has been in business for over 20 years. I brought the car in for a 75 K check. I was told rear differential seal were leaking. Frankly I was floored since last November I paid Tire Kingdom close to $700.00 to have work done. Since the invoice stated work was still under warranty, I drove to Tire Kingdom.
I asked to speak to the manager and showed him the invoice and said "you did the work last November. I just had another mechanic told me rear differential is leaking and the work is under warranty." The manager, a young man with who I had some issues last year, immediately got very defensive and demanded to know who told me, have they shown me the leak and generally made me feel stupid. When I told him who inspected the car his very sarcastic comment was "well, that sure sounds like a very reputable company." Then he begrudgingly said "if you bring it in, we'll take a look."
I offered to bring it in the next day but I added that since I work, if I get the car in by 8 am I would like to have it back by noon. He told me that was impossible because other cars come in during the day. I immediately understood that he was gong to try to keep me there sitting for as long as possible. We finally settled on Saturday, this coming August 13th at 8:30 am.
I have contacted corporate via Twitter and see how they respond. This is not over yet, but they seem to lack basic customer service skills besides charging 1/3 more than what other places in the area charge for comparable services. I will post the outcome of this next week and will also post a review on Yelp and TripAdvisor and F/B. P.S. I have a copy of the invoice if needed.
Case Description: We own a Honda Civic, which is a very reliable vehicle, and we maintain it very well. We change the oil every 2900-3500 miles, and have all records of repairs/oil changes. We took our vehicle to Tire Kingdom in Melbourne, FL for a routine oil change. Our car was running perfect, and there were no issues with our vehicle. So, we had the oil change done. On the receipt, there was nothing indicating anything wrong with our vehicle. (Tire Kingdom is required to notate any findings of necessary repairs on your vehicle any time they have your vehicle in their shop.) The only notation was that our tires were not rotated; They didn't need to be. We had new tires put on our vehicle within the year.
My husband and I were driving on Hgwy A1A on 7/15/16, and next thing you know, our oil light starts flickering. I made my husband aware of this and said, "Huh. That's weird. We just got our oil changed within 13 days." All of a sudden, the car starts making this horrible noise coming from the engine. Our car loses power, and it was really scary. We pull over. We pop the hood. My husband checked the dipstick for oil. Bone dry! No oil whatsoever in our oil tank!! Really?! We thought, "Well maybe if we put oil in it, the car will start back up..." My husband didn't think it would because once the bearings in your engine are gone, there is no hope. We tried 2 quarts anyway- nope. Nothing as we suspected.
We called Tire Kingdom. We told them what happened and how upset we were being stranded, and that this was complete negligence on their behalf. Tire Kingdom took responsibility, and has our car towed back to their shop. I followed up the next day, and sure enough, our engine was fried due to the mechanic not putting our oil filter back on correctly causing oil to leak and engine to fry. Now they are not trying to take responsibly. This is unacceptable! The manager admitted to me that whomever serviced our car was terminated, and "that was all he could discuss since their insurance was involved." Need justice.
I filed a complaint with the better business bureau, and Tire Kingdom is now saying that there was an oil leak in the crank shaft seal. Hahahahaha! If that were the case, I am pretty sure we would know about it. Also, Tire Kingdom would have seen that during their "routine inspection" when they did the oil change. Why wasn't it documented via Tire Kingdom? And now all of a sudden, there is something "wrong" with my car? Please.
So here was my response: "Really? Crank shaft seal? I am sure you found oil around the crank shaft seal because my husband accidentally spilled some oil because we did not have an oil funnel to put oil in the car after our engine seized! Why can't you accept responsibility that you screwed up??? It happens! You fired the person who serviced our car! I am surprised our car lasted for 12 days! We have taken very good care of the vehicle, and NEVER had any issues with it. As it was explained to me, the leak started slow, and due to the pressure of the negligence of the filter not being placed correctly, all the oil came rushing out like a river. When we got home that night, we saw ALL OF THE OIL IN OUR DRIVEWAY! Shall I take a picture? You know what, no worries. My attorney will be contacting you, AND, you best believe that I am going live on TV about this!"
"Also, please enjoy the link I have provided to establish a pattern of negligence from other customers that have dealt with with your SHADY, UNPROFESSIONAL, CROOKED ways! Consumers need to be aware of how you take advantage of folks, ignore legitimate faulty repairs, and do not take responsibility for YOUR negligence, Tire Kingdom! I will on TV by Wednesday, guaranteed! You do not stand behind your work, and it is a shame. Here is the link so you can see the pattern of negligence from other consumers: https://www./tires/tire_kingdom.html -Unacceptable. Irresponsible. Total INJUSTICE!"
I purchased Michelin tires in 2011. Have purchased from others prior for about 15 yrs. Now I've had two tires with tread separations. They refused to contact Michelin. Tells me I should have alignment every 5 thousand miles, ridiculous. I've had other matters with them. Just to say I will never go back. This shop is located in Brandon, Fla.
I had the oil changed in my car. 4 days later it blew up from lack of oil. They found a hole in the oil filter on the back. Looks like it hit a lift bolt when backing out of the garage. They are not claiming responsibility due to damage to the oil filter. They caused the damage.
I have a 2002 Blazer used for work pulling a small trailer. New engine 3 years 30000 miles. Saturday noticed the coolant smell as I pulled into my warehouse never overheating. Spent 90 mins. at warehouse. Put water in the radiator. Drove 10 mins. home. Dropped trailer never overheating. Waited an hour, checked the water then went to TK to less than mile from my house in Oakland Park, FL. Expected the water pump to be the issue. Was given a piece of paper to authorize a compression check for 29.99. Could use new tires as well. It's 1:00 pm. Tell the guy I don't need the truck until Sunday but have to have for work Monday. About 3:00 TK calls to confirm it's the water pump. $1300+. "Ok. Need it before you close tomorrow."
Sunday 3:00 I call TK to hear "we're finishing up." I call back at 4:30. Have been talking to same guy all along. Different guy answers and doesn't know what's going on. 10 mins. later original guy comes on to say... you ready... "Bad news Tim. Your head gasket is blown!! We couldn't run the compression test because the water pump was bad." "Wait. What??? So you replaced the water pump anyway?" So for another $1500 they can fix that and I have no truck for work. They claim I blew the head gasket driving it overheated. Not true. How about doing what you said you were going to do. Finding the problem and letting me know before just doing something. Trusting TK to repair the head gasket? $2700 for a vehicle I paid $3000 for? Incompetence or deception. Which is worse??
I was trying to be as nice to those guys as I can. Three (!) times I come to them and give them all info they needed so they simply can give me an estimate. Three (!) times they manage to lose that info, so I had to start from scratch. Last time I lost my cool by saying: "I don't give a damn. Just find that info. YOU GIVE ME YOU WORD you not going to lose it this time. And you lost it again?!" So, they start to patronize me on the sob jest of "disrespect"... I ask for a manager, but manager happened to be a "buddy". And after I called to district manager and left a message, nobody call me back!
I called this Miami Gardens location before going in and asked the wait time. Was informed the wait time was long so I asked could I make an appointment which I was told yes but the staff member placed me on hold and never came back. I went into the location and my car was checked in under the normal wait although the staff member acknowledged it was he who put me on hold and never came back. After about 10 minutes that staff member went to the car and looked at the tire and said it would probably not be patchable due to the wear on the side wall of the tire from the flat. Instead of the staff member getting someone to check the tire out to confirm he told me to wait. After that 2 females who appeared to be in high school came inside the location and chatted with the staff member sitting behind the desk. It was apparent at this point that this location was unprofessional. Those females walked in and out of the location as if they were the owners.
More young people (guys) who were not getting service came in and sat inside the waiting room. About 1 hour and a half into my wait I asked how much longer it would be before they could check my car and he responded I was next. Approximately 45 minutes later my car tire was checked and a staff member advised me that he did not find a hole in the tire... I drove off and the next morning my car tire was flat. I then drove the car to a different Tire Kingdom location who immediately took my car in, checked the tire, and found a hole. Very dissatisfied customer at this point.
I visited Tire Kingdom store number 956 at 7601 Majorca Place in Orlando, FL for the first time this past Monday to get a tire switched out and another replaced. Service was great, relatively quick since I was a walk-in, and they gave me a great price on a new tire and the install. Two days later I found out both of my brake lights are out. I return to have that looked at. They quote me a reasonable price ($16) over the phone and then claim I misheard them when they hand me a $56 bill. They claim I had signed the invoice at that price but the invoice was blank when I signed it because they hadn't even looked at the car yet.
They tried charging me for a half hour of labor ($48.50) to change two light bulbs, claiming it was the "industry standard." I called a couple shops and that is definitely not the industry standard. They took $20 off the price which I appreciated and thought was fair. Then, less than an hour after picking up the car the TPMS light suddenly comes on. I maintain my car just to avoid unexpected issues. I was willing to give benefit of the doubt for both tail lights going out but I find it highly suspicious that I now have another indicator light on within an hour of picking up my car. I called to complain and ask for what to do, and I'll admit I wasn't exactly nice but I wasn't yelling or screaming. The woman who answered said simply that they did the service requested and had nothing to do with this new issue and then pretty much hung up on me.
I will never bring my car to these people again and wouldn't recommend them to anyone else either. I can't prove whether or not they messed with my car but knowing how well I maintain it and the highly suspicious timing of all these things suddenly going wrong. I will be calling the corporate office to suggest they audit the activities of this location to ensure they are not doing anything illegal in an effort to guarantee themselves business.
Tire Kingdom on Narcoossee Road outside of Lake Nona - When I called about getting my vehicle serviced, they told me they would not be able to look at it until noon the next day. I had time so I decided to bring in the vehicle that night so they could look at it as soon as they could. Around 1 pm I called to see if they had some news. They tell me two mechanics called in and they have not had the chance but they then promised me that they would look at it and repair it as well. They closed at 8 pm that night. I called them at 7 pm and they gave a diagnosis of "there is something internally wrong" and they would have to charge me 5 hrs of labor to find out what it was. Isn't that what I dropped off the car in the first place? Anyway, don't waste your time, because that is what Tire Kingdom will do.
Just saying the parts for front and back brake pads/rotors/and oil cost about 300.00 for my car. That is what I paid online. Tire Kingdom could do the job for 900.00 - way overpriced. I ran and ordered parts from Pep Boys.
I allowed Tire Kingdom to change my oil in my Mercedes and they place the wrong oil filter in my car. My engine is now destroyed. I'm currently trying to fight this case. I have pictures to prove it.
I purchased 4 brand new tires less than 1 year ago and 10K miles. I have all service records from dealership that been performed. Now Tire Kingdom is not honoring the warranty I paid for the tires I purchased. They claim I didn't perform proper maintenance to the tires and therefore won't honor the warranty. This is really upsetting. Dishonest who they are cheating on consumers. I don't recommend buying or using Tire Kingdom.
I went in to get an oil change done first thing in the morning at the opening of the store. David ** told me that he had all times booked and that the only time available was 330 in the afternoon. I left and went home and made an appointment on the computer and got an appointment for 1030 in the morning that same day. When I returned he was very rude and crass toward me. He became even more irate when he realized that I had made an appointment for 1030 am. He then screamed at me saying that now I had double booked him and that this does not make a difference and I had to wait a longer. At that time the bay had only one vehicle and all I wanted was an oil change.
I contacted corporate about his behavior and the way I was being treated. He demanded to know who I was talking to on the phone. I told him it was none of his business who I was talking to. He then refused to service me, accusing me of being rude and told me to get out and that he was going to have the police remove me. He then said that he can do it the easy way or the hard way. By calling the police. His behavior is very rude and unprofessional. I later found out when I called that he was the manager. And he refused to speak to me to correct the problem that he had caused with his bad customer service and unprofessionalism. I called corporate about the issue and I hope that they take care of this as I will never, never, NEVER GIVE THEM MY BUSINESS AGAIN.
I have been using this store for years and have recently had two serious issues which you need to address pertaining to my oil changes. About two months ago, January 2016, I brought my Honda CRV in for an oil change. There is a rock shield bolted beneath the oil pan. They failed to bolt it back on correctly, all of the bolts except one fell out causing the shield to be damaged and consequently I had to replace. March 2016, I brought my Toyota 4Runner in for an oil change. A few days later I noticed oil spots in the driveway. I found the oil filter loose and was leaking. Fortunately I only lost a quart of oil before discovering it. The records are under my phone number. Tire Kingdom Store #215 1353 ATLANTIC BLVD NEPTUNE BEACH, FL.
Tire Kingdom on 7160 Narcoossee Rd Orlando FL store manager **. Had an appointment at 3:30 to have two tires installed and a wheel alignment. Arrived 3:15, talked to **. Told him I got a quote for two tires on Tire Kingdom's website. After he did his little magic his total was more than quoted. I asked him "Why?" He said "I don't make the rules." The extra price was for something called TPMS repair kit. I showed him where I had tires put on before at his shop and wasn't charged for TPMS, he just shrugged his shoulders. So my car sat outside for an hour, was brought inside and tires were not installed until 6:00. No wheel alignment yet.
Well a young lady who said she had an appointment at 5:30 for a wheel alignment who was helped by **, her car was taken immediately to the wheel alignment rack to be serviced. Needless to say I lost it. I asked ** why her car was being serviced before me since my appointment was 3:30 hers 5:30. He said he didn't know. I told him to take my car off the rack and let me have my car. He was trying to make excuses. I said I didn't want to hear it, just give me my car. He said if I didn't settle down he was going to call the police. I said "Go ahead. You have my car and I want it."
Anyway I asked him why it took 2 and a half hours to replace two tires. He just shrugged again. I was taking the car to the shop for my girlfriend who has been there before. But never again. I can't believe the store manager does not have a clue as to what is going on in his store. Another thing there were only two mechanics on the floor with one of them walking around like he was lost. And of course he was the one working on my girlfriend's car. I was calm and collected for the whole time there until of course they took somebody in front of me. The store manager gave me the impression he really didn't care about what was happening. Anyway never again will I or my girlfriend grace their doorsteps again and I will be sure to pass on my bad experience to anybody that cares to listen.
This is in regard to the Mount Dora/Tavares location on 441. I've been a customer at Tire Kingdom for years, mostly because they're right down the street from where I live. I know they overcharge, so if I have anything major I need done, I go somewhere else. But I usually go there for routine things like oil changes and getting my tires checked because it's close and more convenient. I put about 100 miles a day on my car because I use it for work, so I need tire and oil service frequently.
I don't know why I was treated this way. I just walked in and waited patiently, not saying a word. I kept trying to make eye contact with the guy behind the counter, but he was busy chatting with the customer in line ahead of me. But I waited quietly. I work in hospice so I'm a very patient person. Then a man came in and the guy behind the counter said, "How can I help you?" Then started waiting on this guy who just came in when I'd been standing there in plain sight, in a bright blue shirt, the only other person in the place for a good 10-15 minutes. So once he finished with that guy I walked right up the counter and put my keys down, purposely making sure they made enough of a sound to announce my presence. This man refused to acknowledge me.
He continued chatting with the customers who had been ahead of me, completely avoiding eye contact. Then ANOTHER customer, also a man, walked in and asked about a tire rotation. Then HE was taken care of as well! I have no idea what this guy's problem was, if it's because I'm a woman or because of my age or my quiet demeanor. No idea. I tried to smile at him when I came in. I wasn't wearing a scowl or appearing otherwise unapproachable. I've had other small things happen where the service was questionable, but I've never had a service person be so blatantly rude to me in all the time I've come to this location. I won't be back, even though it's so close to my house.
Idler pulley froze up, had to be replaced. Also replaced tensioner pulley and serpentine belt. Total cost $294.06. Parts $201.33, labor $48.50. Parts if purchased by me at most all parts stores $85. Cost should be $135.00 Bad day!
I took my 2005 Malibu to Tire Kingdom at 4401 W SR 46 in Sanford, FL in the Spring of 2015. Over the course of three to four weeks, I spent $900 on brake work and well over $2000 on an over-heating issue. They would tell me it was fixed, I would pay and the car would promptly over-heat again. The final "fix" was that they replaced the head gasket (the most expensive fix). I paid and picked it up. We have been putting coolant in it about every 2 weeks since then but it managed to not over-heat for about 5 or 6 months. Then the entire nightmare began anew. The car was finally parked and a new car was purchased because this one couldn't get out of the neighborhood without over-heating.
My son's girlfriend lives with us and needs a car to get to school and work. I decided we'd see what the problem is with the Malibu so she could use it. We had TWO mechanics look at the car and both of them told me the same thing - nobody ever replaced that head gasket. I was shown the grime that was untouched and the bolts that have absolutely no marks on them to indicate that any tool has ever touched them. These men believe that although I paid to have the gasket replaced, Tire Kingdom used a patch kit to flush through the system. That would also explain the constant leak of coolant! It worked for a few months to keep at an almost normal level but eventually the original problem - the blown gasket - reared its head and caused issues. This place is a disgrace. I've never been so disappointed in any establishment as I am now in Tire Kingdom. Save yourself the headache and financial stress and take your car somewhere else!
So I set an appointment this Tire Kingdom for my tire installation, then I showed up the day of my schedule, and I got there and my name was not there in their system and even the tire I ordered was not there as well. So I don't have a choice to wait for more than an hour, because of the warranty of my tire... It was awful!!!
Went in to Tire Kingdom on Phillips hwy in Jacksonville, Fl. To have my own new tires installed, told them not to scratch them. When I went to pick them up they were working on them. Tire man pulled plastic sleeve off that goes on pry bar, then picks up tire drops on rim to lube it, then spins dirty tire on my rim scratching it, then machine leaves scrape marks on face of rim around all 4 wheels. After a week of calling I'm giving back my money I was charged for install and I was told "we are not going to do anything about the scratches on your rims." I wish I had seen all the bad reviews about Tire Kingdom before I went. Don't bother calling corporate that won't help.
On December 2nd 2015, I went to purchase some brand new tires for my Chevrolet suburban along with my son. We get to tire kingdom that afternoon. My purchase for tires Came out to be $805. I gave the employee $805 in cash in hand Alongside with my son being a witness. He checks me out - everything is all good. Before I arrived I spoke to the manager. I was telling him that I was going to pay with cash. He stated that my payment option would be accepted yet he mentioned there was a rebate on the tires for $80 and I could take advantage of that if I so well pleased. He stressed to me the rebate was on their Tire kingdom credit card. He said if I payed cash I would still be able to get the rebate. They would just apply the charge that I did in cash in the system so it would show up that I'm approved for the Rebate.
But instead of that they double charged Me $805. I found this out when my credit card statement came to me on January 14th 2016 in the mail. I called the manager spoke to him. Telling him my issues with one of my friends on the phone. Came up there the next day. He acted as if he never spoke to us. These people have bad customer service plus Care for people. I told him my son saw one of his employees take the cash out of my hand. My son was even a witness And I couldnt get a refund because on my receipt it just said the amount owed which $805 and then just $00.00 not saying which way I payed. Because in all businesses they are suppose to put on the receipt how much and which way a customer payed - these people did not.
Therefore I am suing tire kingdom and will get justice for my cause. These people steal and arent justified. They dont even have cameras in their facility. Never do business with tire kingdom. They will screw you over big time.
I went to Tire K. yesterday with a 19.99 coupon for oil change and tire rotation. After sitting in the waiting area for a while I was told to come in the garage to show that I needed brake pads so I give the OK for that but how much is it? Before I get the price on the pads he's walking and naming things that needs to be done. While I'm waiting for the price now he's mentioning prices for what I don't know. It turned out to be $843.00? I get home and look at the folded paper he handed me. I saw a price for inspections and warranties among other things that wasn't discuss. Returned today furious.
I brought my car to Tire Kingdom 1544 Palm Beach Lakes Blvd. West Palm Beach, FL. on 01/07/2016 to have an alternator replaced at a cost of $380. This repair shop was the closest to me when the alternator failed. After 4 1/2 hours later, I received the car back from Tire Kingdom, with the new alternator installed. They had originally quoted me a time of 2 1/2 hours time to do the repair. After driving the car later that night, a continuous high pitched sound started coming from the alternator area. The car never made a sound like this until it was worked on by Tire Kingdom. I brought the car back the next day at 9 am on 01/08/2016 and spoke to **, the store manager. He said that I had to wait for the mechanic that replaced the alternator to show up at 10 am. At 10:20 am the mechanic shows up. ** had a rude unprofessional tone and tried to make excuses saying that the tension pulley could be causing the noise.
When the car was initially brought in there was no noise whatsoever from the alternator or tension pulley. Now after Tire Kingdom has worked on the car new problems have been created. The tension pulley and the alternator belt were replaced at an additional cost of $100 by Tire Kingdom. It was charged to me. Total cost to me is now $480. The car was driven for several days. On Wednesday, 1/13/16 while driving the car, it stopped running completely. I had 50 feet to allow the car to roll onto a side street off the main road. The engine would now not start or turnover. The failure occurred 100 feet before entering a bridge and I could have been seriously injured by the shoddy repair work done at Tire Kingdom. The car had power but the engine dead. It only made a ratcheting sound when I tried to restart it. I am not a mechanic so I just assumed that the car stalled out.
After I could not get the engine to turnover, I called for road side assistance to have the car towed. I had the car towed to Honda, my regular place of service and a competent repair facility. The car has been under service in Honda since it was purchased. I did not trust Tire Kingdom to touch the car since there have been nothing but problems with their repairs. After the car was removed from the tow truck, I went to my Honda service adviser. We tried to start the car again. My adviser immediately told the engine had no compression.
Honda determined that the alternator belt came off was incorrectly installed by Tire Kingdom and that it caused the extensive engine damage. The new belt because twisted up and caught behind the timing belt causing the engine to stop and now become non operational and destroying the compression. The car now requires over $6000 in engine repairs due to faulty repairs and incompetence by mechanics at Tire Kingdom. Tire Kingdom has refused to cover the $6000 expense to fix the car.
Bought (4) new tires on Saturday November 28, 2015 @1:41 pm, at 6:00 pm. The next morning (Sunday) I went out to redo my wife's rear brakes, and what happens next... while loosening the lug nuts I discover (1) is cross threaded and it breaks off while trying to loosen it. Call Tire Kingdom, get manager, he apologizes and states they will fix it in the morning as we already have another appointment to have Tire Kingdom replace front wheel bearings. We say, "OK." A few Hours later I am being rushed to an Emergency room 1 hour north, and after being discharged @ approximately 10:30 pm, my wife is helping me limp out to our car only to find the brand new driver front tire is totally flat. (63) miles on a Brand new tire and it's flat. No nails, No Puncture but it is FLAT. It's now 10:30 pm and we are stranded at the hospital due to the negligence of Tire Kingdom.
The next morning, (Monday) "we had already have a scheduled appointment to have Tire Kingdom replace both front wheel bearings". We had to call and tell them about the flat tire and cross threaded lug nut that broke off while trying to replace the rear brakes. They say, "No problem, we will fix both mistakes when you come in, in the morning." Monday morning arrives, we take the car in for all the mistakes and front wheel bearings replacement. They apologize and claim to fix everything. We leave.
Tuesday Morning 12/01/2015, we wake up my wife is preparing to leave for work, she takes her lunch and briefcase out to the car, and what does she see... the same driver side front tire is flat again. Tire Kingdom apparently hires the most incompetent workers in the industry, and just as sad the management team is just as inept for allowing the customers to get ripped off. If you see a TIRE KINGDOM don't stop, RUN, drive to the next tire store. They can't be any worse. Tire Kingdom... We spent over $1,000.00 with you in the last 72 hours, never again!!!
This is the first time at a Tire Kingdom. EVERYONE has gone way above and beyond the call of duty in more ways than you can imagine! They are going above and beyond to do whatever they can to not just "fix" but to solve the problem at minimal cost and headache for me as possible. I will now forever be a committed customer. Thank you #TireKingdom.
Lauren FixAutomotive Contributing Editor
Lauren Fix is an automotive expert who earned the title of The Car Coach, and is recognized throughout all forms of media as a woman with in-depth knowledge on vehicles, technology, automotive finance, repair and trends. Founder of Automotive Aspects, Inc., her understanding of automobiles has made her the “go to” person on TV, radio, print and the internet. She writes a column for multiple outlets including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on all the major news and morning shows discussing the latest updates on cars that will help drivers of all ages learn to about cars and make smart decisions.
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Tire Kingdom was founded in Florida in 1972. Since then, the company has joined the nationwide TBC Corporation family of companies.
- Convenient hours: Tire Kingdom stores are open early and stay open late. They are also open on Sunday.
- Major brands: Tire Kingdom stocks all major brands of tires, including BF Goodrich, Bridgestone and Continental.
- Schedule or buy online: Schedule an appointment or buy tires online, 24/7.
- Discounts: By signing up on the company website, consumers can receive discounts and special offers.
- Location: Tire Kingdom operates more than 1200 stores in 41 states, as well as in Alberta and British Columbia, Canada.
- Best for Light truck and SUV vehicle drivers, winter, run-flats, passenger vehicle drivers and off-road vehicle drivers.
Tire Kingdom Company Profile
- Company Name:
- Tire Kingdom