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Tire Kingdom Reviews
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I stopped using Tire Kingdom (TC) years ago, due to constant issues surrounding their work and appointment management, to where I had to start marking my tire to make sure they actually rotated them, as well as making sure valve stem caps and oil filler cap were replaced. Once they even forgot to replace two lug nuts and then couldn't find them! Fast forward 5+ years and I'm in the market for a new set of Michelins, and it turns out TC has a sale that will theoretically save me $300. That all ended the day of install, when even though I was the first (and only) customer at 8am for tires and an alignment. It took them 2 hours just to finish my tires, and in the meantime decided to use the alignment rack to change the wheels and tires on a truck.
After another hour of sitting around, the truck was still on the alignment rack, because they had the wrong lug nuts. Why not test that before you pull off all the wheels? And why tie up the alignment rack, when you have cars waiting on an alignment? So 3 hours into it, I finally had to ask what was going on, since no one was saying anything. Since they couldn't pull the truck off the rack, and were frantically calling around for lug nuts, I had to leave with only my tires. I was told to return on Monday at 9am for the alignment and was assured the alignment rack would be available. Guess what's on the alignment rack when I got there at 9am? Not an alignment, but rather another truck getting new tires!
The manager told me his tech as "almost done" and I would be next, but after 30 minutes not a single wheel was back on the truck, nor did I even see anyone working on it, so I asked for my key back and left. Another hour wasted on driving and waiting, which made my tire purchase the most expensive option, when I went in thinking I was saving money. Now I'll have to go back to my Honda dealer for an alignment, which they could have done along with the tires, while I was there for an oil change, so add another hour wasted.
Had my front brakes and rotors replaced a year ago brought it back because rotors warped. They replaced the rotors but not the brake pads so the rotors warped again. Brought it back again they told me it was the rear brakes that were causing the car to shake when pressing the brakes. Wasn't 3 months go by bring it back again this time calling corporate. Was told if the rotors are warped they will replace if under warranty. Just had the inspection done. Now they are telling me the cause is the rotors being warped is from bad calipers. They will warranty the rotors but the calipers will cost 2000.00.
Now if the calipers were bad why would you warranty something your not responsible for? So I take the SUV to Brake Zone where they inspected the brake rotors and calipers. Rotors are warped from not replacing the original brake pads in the first place but the calipers are fine. 600 bucks out the door car and brakes work perfect. Went back to Tire Kingdom again to let them know. Got an attitude from Andy the Manager that first said not my problem didn't do the work and good look getting a refund. One year brought back 4 times and they still can't accept the bad workmanship from their employees. I highly recommend you use someone else. The problem with this company is it does not stand by work if something goes wrong. Go somewhere else. Kevin **.
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I made an appointment for an oil change and other services two days in advance and received followup messages confirming the appointment. However, when I arrived for my appointment I was told by one of the service reps that he had texted me thirty minutes earlier telling me that the online appointment scheduler was faulty and overbooked my time slot. I was also told that they would not be able to fit me in that day at all (my appointment was for 9AM). This was unfortunate news since I was taking a road trip the next day and my oil life indicator was less than 5%. So, they have no trouble making appointments, they just can't keep the appointments. I was able to get my oil change at another service facility and will use them from now on. One lost customer for Tire Kingdom at Sebastian, FL.
Very nice and sweet! Gave me a credit card to be able to have my car fixed so I am okay to drive and get where I need to get to while paying monthly! I am very pleased and happy with my service and I will definitely go back soon.
Went into Tire Kingdom to buy some Good Year tires. They install some awful Nitto tires on my car. The Nitto tires they installed are separating. They want another $328. dollars to put the Good Years on my car. They fudged the mile on the ticket. Saying I drove over 5000 miles on these tires. I should be like 500 miles at most. Rigo was real nice until he got my money. Now I'm stuck with tires that shake you to piece when they are cold. I need someone to help me.
Horrible service, last administration used to be helpful, now is all about selling tires even if you don’t want that service. Waste of my time, I need a quick flat tire service. They want me to get new tire to give me the service.
My father purchased tires for me Jan 26 2022 as a Xmas gift. Wish I never accepted it. 2 hrs after tires were installed 1 threw a weight and my truck was shaking. I went back and they re-balanced it. 9 days I'm back because of shaking real bad so they balance them again and send me on my way. Now I start CDL school 1hr 30 min away shaking my fillings out, no joke. So I call and when I'm finished. I come home Apr 8th and take it back for the 3rd time. Now same problem. Re-balance and out the door. I mean they are fast at just balance and send you off. What they lack is the knowledge to try and figure a solution to the problem.
I have my knee replaced May 5th so I didn't drive for about 12 weeks. When I did get back in it I took it to them again 4th time now same problem, shaking like hell. No 1 suggest they might want to send me to Dodge for a Road force balancing because they also lack the proper equipment to check these things out so balance and gone. They should have just sent the tires back and replaced them all and it would have even fixed. Nope balance and out the door. Long story short this has went on for 9 months now and they finally sent me to Parks Dodge for a road force balancing. Well like I said 2 bad tires out of 4. So now they have the problem because of Dodge not Tire Kingdom then they only want to replace 2 after 9 months and 18k miles later on 70k mile tires which are still covered under the New tire limited warranty and have plenty of tread to meet requirements.
They only want to exchange 2 so I finally make the 3rd appt because I'm disabled and can't move around that well. And the other manager John (Mike is the top manager of this goat roping place) and John tells me Mike ordered the wrong tires so now I'm told by John I have to go find a dealer that sells continental and have them get me the tires and they are under warranty. Well they are still covered under the original warranty but they won't honor that because I'm pissed off and gave them a piece of my mind and told the acting manager that lied to me about the warranty and made me look like a fool for sending me out to find someone to get me 2 tires because tire kingdom doesn't deal with continental tires anymore so I did. That's when I found out no warranty papers so I had to purchase 2 new tires from this place because the tires that were bad were on the front and messed up my tire rod from shaking for 9 months as well and wasn't driving another mile on their ** tires.
So I go back and ask the other manager that sold me the tires Mike and asked who's paying me the money I had to spend because you're other manager John told me I couldn't get them from Tire Kingdom period. Another lie. Mike informed me I was ** and getting no refund. Take the tires back and get your money back.
So now I have 2 set of tire on back and 2 on front that are different tires. They need to replace my front tires with the same tire so I have the same amount of tire wear on them and not having to reach 2 18k miles before the other 2. Also need to refund me the money I had to pay for the 2 tires. Their manager told me I had to go find and get someone to install for a warrant I have from purchase but they didn't have anything. It was all a lie. And I'm livid. I have pic of my mileage on my truck and details of the pic with date and time to verify that Mike put the wrong mileage on my paperwork which all this is his fault from the beginning. Makes my tiresome like they have 49k miles on them when my Feb 4th pic I have 98kmiles on it. Impossible for the tires to have over the amount of minimum tread left but drove my truck 28k miles in 4 days. Lol idiots.
We have a car with 4 tires in poor condition. I prefer to purchase my own tires online. 2 arrived and the remaining 2 would be delivered the next week. I decided to put the 2 we received on immediately as the tires were bad. I called, explained everything to Tire Kingdom and scheduled an appointment. Upon arrival, the manager did a quick inspection of our vehicle and stated he wouldn’t put the tires on unless we bought the other 2 from them today as it was “a liability.” I explained he has no liability in tires or wheels he doesn’t touch but he refused again saying we had to buy the other 2 or nothing. This was an attempt to extort me to buy his tires over and above the $30 per tire mount and balance charge. Very disreputable.
Minus 5 stars! Loser behind the counter acted like he did not understand me when I asked him if he could mount two brand new tires on two brand new wheels. These are special wheels and tires for a classic car that Tire Kingdom does not sell but I have literally been a Tire Kingdom customer for over 20 years and have brought in multiple wheel tire combinations and have always been taken care of. Now mind you, there was not but one person in the waiting area and there was not one car in the parking lot or in the shop. The kid looked at me and said they have never done that (mount tires on wheels ha!) and when I explained to him that I have never been turned down (for this service) at this store before - I've probably had 20 tires mounted on wheels at this store (close to me house) and I've probably bought $5000 worth of tires/services from this store over the years.
There was a particular salesman that I have always dealt with and when I asked for him, the kid said he has been gone for over six months and that he didn't care what anyone "used" to do. I asked for a manager and was told that they did not have one. I walked out the door and towards the garage to see if the guy I usually worked with was around and there was one worker. I simply asked the worker if he had seen the guy that used to work there. The guy behind the counter ran out the front door after me and told me to leave immediately or he would call the cops. I called him an ** and he then told me to get in my pretty little F-150 and get off the property. This has bothered me enough that I feel compelled to sit here and complain.
I am 55 years old and have run my own business since I was 25. Never once have I EVER turned down business and never once have I been treated with such disdain by an employee of a company that I have faithfully used for all my tire needs for a very long time. I literally drove one block to an adjacent tire store and asked the salesman if he could mount the tires on the wheels and he wrote me up right then and there - even helped me get the wheels and tires out of the truck! I will never use Tire Kingdom again I promise you that!
If they gave me the option to put negative stars, I would put some. A company that has very little professionalism in its workers. You go for a problem and they lie to you telling you that the problem is solved by replacing old parts (in good condition) with new parts, being a lie. I went for a problem with the ABS that when I brake at low speed it activates and produces a sound in the front wheels. They tell me that I have to change the brake system, that that was what was giving me the problem, when it wasn't. If they charged $1228.50 but didn't fix anything, my ABS problem is still there.
When I go to claim again they tell me that they are going to change all the ABS sensors and that if that is not the problem they could not do anything else. When I go they tell me that the 4 sensors had been changed, that the car still had the same problem and that they put the old ones back on. Everything was a lie, the next day I checked to see and they did not touch any sensor. There were no traces of having removed and put new sensors, I have the photos that I took where you can see that nothing has ever been manipulated in that area. So I start complaining to customer service, I've had 4 or 5 calls with them and they always apologize for the bad job and that the regional manager is going to contact me. According to them it was in 48 hours, and already 19 days ago. Every time I call they tell me the same thing, that they don't know why they don't call me, that they're going to give me an urgent case. Anyway, a lousy company, liars, thieves...
Tire Kingdom author review by Kathryn Parkman
Tire Kingdom was founded in Florida in 1972. Since then, the company has joined the nationwide TBC Corporation family of companies.
Convenient hours: Tire Kingdom stores are open early and stay open late. They are also open on Sunday.
Major brands: Tire Kingdom stocks all major brands of tires, including BF Goodrich, Bridgestone and Continental.
Schedule or buy online: Schedule an appointment or buy tires online, 24/7.
Discounts: By signing up on the company website, consumers can receive discounts and special offers.
Location: Tire Kingdom operates more than 1200 stores in 41 states, as well as in Alberta and British Columbia, Canada.
Tire Kingdom Company Information
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- Tire Kingdom
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