Mr.Tire Reviews

Now because of the mistake they made or what the manager said, bad judgment call, my truck now has 2 bad valves in the engine and the head gasket needs to be replaced, all because they did not replace what needed to be done last year. So I have been driving around all year with a bad timing belt that I paid $600.00 for. The manager said that he would fight for me with corporate, which is Monroe Brakes, to assist in repairing it, but he did not. I received a call from corporate and they said no way were they going to help.

They said the timing belt had only 4000 miles or 4 months warranty. I said I understood that, but this is the second belt in 1 year, and if they would have replaced the other belt last year with it, this would not have happened. Everything that I paid for last year to be replaced was done again at no charge. This was done before I contacted the main office. I told them if it was not their fault, how come they didn’t charge it? I kept all the old parts, but now I still cannot drive my truck because the engine has low compression and bent valves which I cannot afford to fix, and they will not step up. This company is a rip-off.

I said I had and he said no, I hadn't! Luckily I found the paperwork that showed I had rotated them every 4000 miles. So he finally agreed that I should get a credit (I should have gotten new tires free!). I left the car there the next morning to check how much credit they would give me. Then a new Mr. Tire rep called and told me the tires were "cupped" and I needed struts as well as alignment and new tires for $1750. I did some checking and found out such work should not cost more th

an $1000. I took the car to the Honda dealer instead and they checked and said the tires, struts and shocks were fine—just needed to be aligned, rotated and balanced the tires. The car drives fine. I will never go to Mr. Tire Arlington again. Beware, beware. Lot of wasted time for me. Could be worse for people who don't get a second opinion. I just hope they really did the oil change I paid them for and hope they did it correctly.