Mr.Tire Reviews

The very next day we took the car to Mr. Tire for an oil change and struts, and I asked the manager to replace two sensors that are bad. He told me to my face that these two sensors don't go bad and that the dealership and AutoZone testing equipment is not real and he must charge me for their diagnostics. Rather than do what I asked of them, they kept the car 13 hours that day and said they fixed a vacuum leak and replaced the gas cap for $50.00. The light came back on the next day. We took it back. Now, all of a sudden, it needs the sensors I had asked them to put on the first time. I asked to see the old parts so I could bench them. He told me they don't keep old parts lying around. Cost - $308.27 for a $46.00 sensor at AutoZone. The next day, check engine light came back on. We are just trying to get this vehicle through emissions. I also got a flat fixed that wasn't fixed. So why did they take my chrome valve caps and replace them with little gray ones?

I'm not a mechanic but my brother in law is. Not to mention, he used to work at this same location! I'm not stupid! After talking to my brother in law, he told me to call Mr. Tire back and tell them that I wasn't paying for anything and I could have my tires put back the way they were. After I picked the car up again, I drove it home for the evening. When I drove it to work in the morning, it seemed fine. I took a lunch break at work and drove my car a couple of miles down the road to the bank. As I was coming back, my car started making a really loud airplane noise and vibrating. I started to slow down because I was scared and wasn't sure what was happening. As I was slowing down, a huge piece of black metal flew off my car, which looked a lot like a piece of the brake pad. All of a sudden my car was grinding really bad when I braked, like it was just metal against the rotor. I had almost been in a serious accident; I had a semi truck on my left side and a delivery truck in front of me. Had a car been behind me when the metal piece flew from my car, it would have gone through their windshield.

Luckily, I was not far from my office so I pulled in and got out of the car to check my tires. You will be as surprised as I was! Upon my inspection, one of the lug nuts on my left front tire came off in my hand! I called my dad immediately to come and examine the car, so he is a witness to the loose lug nut! I called Mr. Tire and spoke with the manager, Erick, who gave me the run-around and acted like I was stupid, until my dad, who was in the room with me, spoke up to confirm what I was saying. He was totally disrespectful! I've gotten this level of service since I took it in on Friday! I had to demand that they pay for the tow bill. Not only did I get horrible service, I missed time at work and had to get rides to and from work that day and the next. I had to pay other people for gas!

I went to pick the car up on Wednesday evening, after arranging a ride from work. I was told that a bolt had broken off because it was over-torqued, but was given no explanation about what else (that was much bigger than a bolt) had flown off my car. I was basically called a liar about the lug nut. The explanation I got was half-assed and poorly explained. I demanded a full refund and verification that the tow bill would be paid as soon as it was available. I was told that the manager, Erick, was not there, and was told to call tomorrow. Not to mention, they wouldn't even give me any paperwork showing what had been done to my car until I demanded it!

I called Erick first thing in the morning on 02/21/13. He basically called me a liar, said that there was no way my lug nut was loose, and said that he wasn't going to refund for something they have done especially when he already offered to pay for the towing. Had it been done right in the first place, this would have never happened! Had I been on a major highway, I could have been killed!

Later that morning, I called customer service at the corporate office and talked to Alisha. I requested a full refund. She said that she would look into it and call me back. The message I was left with today, 02/22/13, has made me so freaking mad, I can't think straight. The voicemail informed me that they did my brakes right and that nothing flew off my car because nothing was missing, and they were not refunding me. Of course they will report nothing missing! They don't want to be held liable for anything! You have to be kidding me!

Do not use Mr. Tire! They are just money-hungry criminals in my eyes. They lie and take advantage of people, especially women, since they think that we are stupid and don't know anything about cars.

Basically, this is not the first incident. Before, they did not do good work on oil change to my car. I doubt they use any good oil or filter. I would never recommend anyone to go there and I would publish to city newspaper soon. Please stay away from this store. I do not know about other store, but these thieves should be punished for their work - at least by boycotting their store.

I called Mr. Tire where I had the work done and ** told me that **, the manager, would call me back. He did not. After four days, I called again and ** told me that prices were set by the corporate office. I complained to the corporate office. Terry ** told me the price was an error and refunded $75.54. The charge for the tie rod end was still $112.45, still more than the Toyota list price. Mr. Tire's attempt to make good was weak because they still overcharged. The thing is that I trusted their integrity to price fairly and competitively, and Mr. Tire does neither.

I had a set-in tires put on at Mr. Tire in Ellicott City, MD, which came with a "free" front-end alignment check. After they checked the alignment, they said it was out of specification (Left front) and it would be $94.00 to adjust it. My truck alignment has been checked at other places many times since I bought it new - and it's always been fine. I declined the adjustment and left.

As soon as I drove off, I could tell the tires were not properly inflated. When I got home, I checked the tire pressure. Three of the new tires were a little low (34 psi) but consistent - no problem. One has 42 psi in it - no surprise, it was the left front that showed “out of spec” on the front-end alignment. No doubt the technician intentionally over inflated the left front tire to make the readout on the alignment machine read “out of spec” to sell an alignment. I wonder if this dishonest practice is also a corporate policy that they can't do anything about?

On arrival, I was presented with a bill to sign that was better than $200 more than what I had arranged online. They had put in a cost for four tire warranties and a significant bill for wheel alignment correction. I asked for these to be taken off. He told me that they would do the alignment "check" anyway. Note that the car drives fine. The old tires had the best normal wear pattern that I have ever seen. I figured that if the alignment were actually off, I could then pay to have it corrected but I was not going to commit up front to having the alignment "fixed". He asked me if I would be coming back for the car or wait there, as it would take a couple of hours (what's the use in making an appointment?). I left the car with them and about half an hour later received a phone call with a list of other things that I should have done on the car (oil change, transmission fluid change, rear brake cleaning, etc.). I said no, just tires.

An hour and a half later, I got the call to pick up my car. I paid the bill and then noted that on my receipt they typed in "Customer refused alignment check. Mileage warranty will be intact with proof of alignment within 30 days." I told the guy that I had not refused the alignment "check" and that this was a strange twisting of the truth. He offered that he could do the alignment check if I wanted to leave the car for a couple of more hours. I took the car because it was becoming clear to me that they are greedy to find other work to do on the car and the alignment check would undoubtedly find problems that they would say need to be corrected.

I was initially perturbed because it should not take two hours for a tire specialty company to change tires when an appointment has been made but most disturbing to me is the voiding of the mileage warranty and the lie about refusing the alignment check. This car drives and the previous tires were wearing perfectly. If the new tires were to wear out prematurely due to alignment problems it would be obvious and I would understand if the warranty was then voided. It is more likely that the "free" alignment check is just a scam and it is likely that no one has ever had a Mr. Tire "free alignment check" that did not result in extra work. Despite the warranty issue, I'm glad that I did not commit up front to having wheel alignment work done.

I go to pick up my car, and lo and behold, not a mile down the road and the ABS light comes on in the dash. I was in a rush, so I waited till the next business day to go in and ask about it. The guys at Mr. Tire flat out denied having anything to do with it and said they couldn't even take a look at it until a week later because the mechanic who knew about ABS was on vacation. So, a week later, I drop the car off and the next day, they tell me they don't know what's wrong with it, and that we were better off sending it to the Honda dealership. They said if Honda said the problem was theirs, they would pay for the additional work. Honda diagnosed the problem and billed us $500; they originally said the sensor was Mr. Tire's problem.

Mr.Tire refused to pay for any of the additional repair costs even though it clearly had something to do with them and their shoddy work. I mean, seriously, I go to get the brakes fixed, and then, when I pick up my car, the Anti-lock Brake System electronics are broken. Now, I don't have functional ABS on my right front tire, and with all this rain, who knows if I might need it! This is a safety issue!

Everything was fine, and I was informed about the necessary repairs needed for my vehicle, but as soon as I expressed that I won't be getting the repairs done at the shop, the manager's (Chris's) attitude changed. All of a sudden, I was faced with a manager who was rude and sarcastic. When I requested a printout/copy of the suggestive critical repairs, I was told that it would take another 20 minutes (apparently it takes them 20 minutes to give me a paper stating what parts needed to be replaced). In the end, I requested Gary (nice front desk person) to make me a copy of the technician's report, and I promise you, it took him less than 60 seconds to hit 2 buttons on the printer.

As soon as the staff found out about how I will not be getting the repairs done at the shop, they clearly started stalling the work. The car was left on the winch (lift?) for another 10 minutes, despite notifying me that the work was done (oil change and tire rotation). Keep in mind, I had already waited in the waiting room for 30 minutes.

Annoyed, I started observing what exactly the staff was doing with the car. The mechanics were standing around the car which did not even have the tires put on despite the manager (Chris) telling me that the work was done. Apparently, they were more interested in an accident that had taken place just across the street. I understand it's natural to be nosy for a couple of minutes, but I timed them for another 5 minutes of just recanting/updating each other on the specifics of the crash outside.

Despite me waiting more than 30 minutes in the waiting room, I observed the mechanic/technician (Jonathan) put oil in my engine cap in the last 3 minutes of my tenure at the shop. They hadn't even performed the oil change! They were lying to me that the work was done. To add insult to injury, they don't put oil directly from the tanks as in other shops. They transfer the oil from the large (~250 gallon) tank into a clearly dirty pitcher of sorts and then transfer it into the engine oil cap using a funnel. This is completely unacceptable; there is no guarantee what impurities are also added into the engine using this dirty pitcher. Honestly, I am already wary of mechanics/technicians working on my car and let alone adding stuff in open containers into my engine when I don't even know where it is coming from.

It is clear that the staff is rude to customers with the exception of the front desk person named Gary who was respectful and courteous. The mechanics lack professionalism. I observed one of the technicians and the store manager, Chris, smoking inside the shop with cars and flammable oils around. To be honest, I was shocked to learn that the store manager was the discourteous person named Chris. The store manager is an embarrassment to this establishment and needs to learn some basic customer service skills and is directly responsible for losing my business or anyone else who even considers this service center branch.

To give this car service facility even 1 star is an undue compliment, and I will never advise anyone who values being treated with professionalism and their investments (cars) treated with respect to go here. With the exception of the new employee Gary, everyone that I came across was rude (including the 2 young technicians that I oversaw working on my vehicle).

Now because of the mistake they made or what the manager said, bad judgment call, my truck now has 2 bad valves in the engine and the head gasket needs to be replaced, all because they did not replace what needed to be done last year. So I have been driving around all year with a bad timing belt that I paid $600.00 for. The manager said that he would fight for me with corporate, which is Monroe Brakes, to assist in repairing it, but he did not. I received a call from corporate and they said no way were they going to help.

They said the timing belt had only 4000 miles or 4 months warranty. I said I understood that, but this is the second belt in 1 year, and if they would have replaced the other belt last year with it, this would not have happened. Everything that I paid for last year to be replaced was done again at no charge. This was done before I contacted the main office. I told them if it was not their fault, how come they didn’t charge it? I kept all the old parts, but now I still cannot drive my truck because the engine has low compression and bent valves which I cannot afford to fix, and they will not step up. This company is a rip-off.

I said I had and he said no, I hadn't! Luckily I found the paperwork that showed I had rotated them every 4000 miles. So he finally agreed that I should get a credit (I should have gotten new tires free!). I left the car there the next morning to check how much credit they would give me. Then a new Mr. Tire rep called and told me the tires were "cupped" and I needed struts as well as alignment and new tires for $1750. I did some checking and found out such work should not cost more th

an $1000. I took the car to the Honda dealer instead and they checked and said the tires, struts and shocks were fine—just needed to be aligned, rotated and balanced the tires. The car drives fine. I will never go to Mr. Tire Arlington again. Beware, beware. Lot of wasted time for me. Could be worse for people who don't get a second opinion. I just hope they really did the oil change I paid them for and hope they did it correctly.