Mr.Tire Reviews

Monday, Nov 3, 2025. *WARNING*WARNING*WARNING. STAY AWAY. RUN. HIDE. FROM: MR. TIRE in NEWTON, NC. 2323 Northwest Blvd. Newton, NC 28658. Tel. # (828) 464-2434. Two female family members recently went into Mr. Tire in Newton, Catawba County, NC, to have her newly purchased battery from a different retailer get installed. The battery compartment in her vehicle is located behind the front passenger's seat. It's around 15 minutes to swap on a bad day. On this vehicle, it's moving the floor mat, removing 2 screws from the cover to get to the battery, and unscrewing the battery safety crossbar that keeps it from moving. Disconnect the positive and negative cables. Removing the old battery, putting in the new one. Applying the battery gel that was also with the new battery and tightening the safety bar, cables, battery/ floor cover, and placing the floor mat over it. That’s it!!

Very rude service manager because we ordered tires from Goodyear. Called 3 times to find out if our tires were in. Promised a call back each time but never received. Called Goodyear corporate and they said unbelievable poor management and service. Will never go there again.

Purchased custom rims and tires great service! Allan was a great customer service agent, found exactly what I was looking for. I will return to have more work done on my truck, going to have my truck airbags, all wheels!

Our last 3 experiences have convinced me to never go to Mr Tire again. Horrible communication, could not find the issue with my car on all 3 occasions (with different cars), terrible attitude from staff. Completely wasted our time.

My concern: I don't believe I have EVER written a bad review on any company! I am aware that people may not always tell the truth. In my own profession, I have been lied on online and mistakenly named in a business review as we had similar names. I pondered highly whether to post publicly because of this. For those reasons, I will not publicize the locations or names, but I can provide pics and names, if I do not receive a proper and appropriate response from the corporate office. Why didn't I just call the customer service/corporate office number first? In my experience with other corporate offices, it is likely that the local teams portray unethical practices because this is how they are trained. I hope it is different with Mr. Tire/Monro Auto Repair.

For years, I went to Mr Tire service center in Martinsville VA and have always been very satisfied with the work. I have purchased 3 full sets of tires (for 3 vehicles) within the past 7 years and have had numerous oil changes and inspections there. However, the last visit, I was very dissatisfied. I went in for a routine state inspection for my wife's car and supposedly it needed a wiper blade which was worn.

My van had an electrical failure, which required towing. I called Mr. Tire to verify that they could receive the vehicle and towed it to the location. I asked a technician where to park the vehicle. After unloading another technician came and insisted that I push the vehicle to a new location but refused to help push it. Mr. Tire then claimed to look at the vehicle. After two day they called my wife and said they could not find a way to restart it and that the engine needed to be rebuilt or replaced and charged us a diagnostic fee.

I went to the Mr Tire in Seaford, Delaware for tires for my 2018 Ford F150 with only 40,000 miles and got a complete set of tires. While mounting the tires, they scraped the crown of the edges of all four wheels in various places. If I was mounting tire and damage one wheel, I would have asked the manager or informed him before doing all four wheels. I have tried to reach out to the local office and they said they forwarded my claim to corporate but don't expect much help. That was well over a month ago. I went back yesterday and was told by the Mr Tire employee they have had no work from corporate. I tried calling and there is no way to reach a human. I tried writing but still no replies. I guess I am just stuck with paying for the repairs myself. Be warned that Mr Tire is in bankruptcy and may be out of business. Before I ever get help.

Absolutely terrible service at the Shrewsbury PA location in the last year. 2 years ago, they'd have a 5-star review. Now I wish 0 was an option. Why ask if you are dropping off or waiting when scheduling an appointment if you have no intent to service the vehicle at the scheduled time? Appointment at 10:30 am for a wheel & tire swap (full set of winters off, and full set of summers on) and a state inspection. Arrive at appointment and am told they have no state inspection stickers. You would think they might call and tell people they are wasting their time showing up for a service they are unable to perform...

The mighty have fallen. For years been taking our vehicles to the Mr Tire in Amherst Ohio. We are done. The company is in financial difficulty and they have hired a "turnaround specialist: as CEO. What that means is cut cut cut cut. There is no staff left, you can't wait in the lobby for your car anymore, and the lack of staff means you could wait up to 7 hours for an OIL CHANGE. I was forced to walk home, in the rain, because no one could transport me and I couldn't sit in the lobby. I'm 70 with bad arthritis and hearing aids. Torturing customers is a bad policy. I called corporate and their response was. we could send you a $35 store credit for future use. Really? You make my life miserable then you want me to come back and spend more money just to get a discount. Sorry. We are done. It was nice while it lasted but if they keep cutting the life out of the business there is no point.

I brought two VW Golfs to Mr. Tire (1728 Fordham Blvd, Chapel Hill) in April 2025 for simple oil changes. I supplied my own oil and filters, only needed labor. Soon after, both vehicles began leaking oil—something that never happened before. When I returned the first car (Silver VW), I was told there was no leak. I later found oil around the filter housing myself and had to pay $1,173 to repair a cracked housing at a VW specialist. Days later, the second car (Blue VW) showed the same issue. Mr. Tire’s manager acknowledged both vehicles had identical failures and were worked on by the same technician—who had since been let go. Despite this, they’ve avoided responsibility. I’ve called, emailed, filed a BBB complaint, and even contacted the Attorney General. No one from corporate has resolved this. If something goes wrong here, don’t expect follow-up or accountability. Extremely disappointed.

DO NOT use Mr Tire in Pasadena. I started by using their website to schedule a time to have new tires installed. Got there and was told they don't have in stock but could order for next day. I said fine and waited for a phone call, which came about 1030am. So drove up to get the work done, only to have them tell me price would be roughly TWICE what their website says. I went on website and showed them everything. They claimed the Michelin Defender 2 tires they ordered from the warehouse were somehow a different model than what was showing on the website (even though their website only shows 1 type of Defender 2 model). Then they tried to charge me extra for mounting and balancing, when the website clearly states that was included in original price. Bottom line, these people are fraudsters out to try to take advantage of people. DO NOT use them.

1 Star — $2,000 Wasted, Zero Accountability — Avoid at All Costs. I brought my Audi Q7 to Mr. Tire for a misfire issue. They charged me $2,000 to replace plugs and coils and assured me this would fix the problem. It didn’t. Not only did the car still have the exact same issue, but after multiple visits and wasted days, they finally admitted they never did a proper diagnosis in the first place. Instead of owning their mistake, they tried to upsell me on expensive engine work without any real evidence or confirmation of the problem. Their communication was nonexistent unless I chased them, and I never got a straight answer about what was wrong with my car. I had to fight for a basic leak-down test, which they promised but never actually performed.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service & Tesla Expertise! On May 29, 2025, while on vacation in Harrisonburg, VA, I urgently needed a new tire and found Mr. Tire on Rt 33. I walked in just before 7 PM, and despite being close to closing, the staff was polite, professional, and eager to help. My biggest concern was whether they knew how to work on a Tesla. To my relief, they assured me they did. What started as a single tire purchase turned into a full set of four after they showed me the condition of my current tires. They scheduled me for the next morning and took me in right on time.

I'm writing this on behalf of my husband, who had an absolutely unacceptable experience at Mr. Tire. He went in for a simple oil change, expecting it to take no more than an hour or two. Instead, they made him wait for over 5 hours without any explanation -- only to finally admit that they had damaged the battery during the service. Since then, they've been holding our car for nearly a week, with no clear updates, no urgency, and zero accountability. The most shocking part? The store staff were dramatically rude, acting like we were inconveniencing them -- even though they're the ones who caused the damage. Their attitude was dismissive and unprofessional, like they were the customers and we were the problem.

Bought 4 tires mounting balancing included, they switched the brand of tire and mounted them with out telling me, then when I showed up after they called me and told me the car was done I could see that one tire was on the car unbalanced, just then the mechanic saw me and balanced the other 3, then they said the car failed inspection because of frame, suspension and a idler arm, the car has 13000 miles on it and it's from Georgia, I laughed and took it home and put it on my lift, not a thing wrong, I filmed it and will be sending it to the state attorney general, I was wearing a wrist brace so they thought they could take advantage of me, Stay Away!

I called the listed number and scheduled an appointment to mount 4 tires on my car. On the day and time of the scheduled appointment at the shop in Rochester, Dewey Ave, I was told by the manager on site that they can do the job because they do not have workers. I was frustrated because it was very inconvenient to take off from work, drive 30 minutes to them, and waste my time. The calling center does not communicate with the shops where they make appointments to verify if that shop can do the work. A company interested to have a great reputation on customer satisfaction will manage better their business. I understand that something like that can happen, but they did not call me to reschedule or just let me know to go somewhere else instead of losing time and money. Of course, now I will go somewhere else, but not to Mr. Tire shops.

Mr. Tire in Shrewsbury, PA is an absolute joke! My husband had an appointment for an alignment for 6:30 p.m. He was in the car DRIVING to that appointment when he received a call from Mr. Tire that the technician had gone home for the day and told my husband he'd have to reschedule. That was frustrating, but we understand that emergencies happen.

I paid almost $200 dollars to fix my son's car only for it to break down again a week later. Now they are taking their time fixing it. They left it in the parking lot half of the day after telling me it would be ready today. Please don’t go there for service. They will just do you wrong.

They suck, went in for wheel alignment, the car drives straight but my steering wheel points to the left instead of centered. They also said they can't adjust the camber, which is part of alignment. Mickey Mouse operation.

Went to Mr Tire on 984 South Arlington St, Shop 404 Akron, Ohio. Had ** fix a flat. He was great, performed outstanding service. Very polite, very professional, very curious. I was in and out in under 15 min. Invoice #**, on 2/22/25 @17:14:44. He's definitely an asset to the company, went above and beyond all service expectations. Made sure I was completely satisfied. Hope he is paid what he's worth. Thank you **, because of you, I will recommend you to everyone I know.

Mr. Tire on Arlington avenue. We had Bill services fix our tire. Outstanding service. In and out no problem. Definitely five stars. Definitely high star customer review. Thanks for your service Bill. The man definitely needs a raise. Yep. Take care buddy. Thanks.

This is a service review to Mr. Tire Store Manager and Staff at # 5 Bel Air South Parkway, Bel Air, MD 21015 for their excellent customer service and quick response to my situation. Prior to stopping in at Mr. Tire in the Festival at Bel Air Shopping Mall, I visited four other auto service centers that could not master the services need to active my monitor system to my tires. Each auto service center could not perform at the level needed to active my monitoring system. As I pulled into the parking lot of Mr. Tire, my frustration was at an all-time high. I had wasted so much time and energy trying to get my tire monitor system activated, only to be met with disappointment at every turn. But as soon as I walked through the doors of Mr. Tire, everything changed.

I went to Mr Tire on 12/31/2024 New Year Eve. I told the manager CJ that I needed to get my 2007 f150 service, and I have a Carshield policy. He told me they didn't accept Carshield anymore. I called Carshield and they confirmed Mr Tire do in fact accept Carshield. I went back to Mr Tire and confirmed this with the manager CJ. He took my name and number then proceed to check the vehicle into the shop 12/31/2024. I called back because I haven't heard a word from CJ.

Scheduled appt. to have Mr. Tire remove and replace ball joints in my truck, they did NOT change ball joints. Kept new I brought, did not install, supposedly absorbed and sold my new parts. Also to install new shocks supplied, installed wrong shocks wrong location, didn't check first, then removing new wheel bearing hubs they beat the hell out of hubs and rotor disks. Complaints filed with pictures, sent to Corp, Monroe Inc., State Atty General, consumer affairs, complaint numbers, **, BCA. Mr. Tire is cowardly and will not respond, now complaints filed with the Federal Trade Commission and the DOJ Consumer Affairs, Governor's office, the interesting thing is the pictures taken of damage, and to display no new ball joint install, this company at this location is deemed to be hammer mechanics and THIEVES.

I complained about service. Was emailed immediately a contact info and they never answered me. Now I had to have all 4 tires balanced because they did such a poor job. Now my car runs good. I would stay away from this company. Also I have no warranty because I refused alignment (which I did not need). I was told two prices on the phone, but when I got there they told me for warranty they would need to charge me for an alignment.

Morgan St. Durham... 122 for an oil change, synthetic and it took 2 hours even though I had an appointment. They tried to push it to 3 hours and broke my trash can and just threw it on the floor. Off to find a new option.

Went in to get a nail removed and my tire plugged. I used them before. Now they got some gimmick that they have to replace your tire stem when they plug your tire (This added 25 dollars to the cost of their tire plug). I think I got taken for a ride. They need to inform customers of that fact before they plug their tire. I would have gone somewhere else had I known. Live and Learn. Buyer beware. They'll never get my business again. (Service Time/Date - 11/12/24 09:39:35)

I took my car to the Gaithersburg, MD location, store #653. My car had a leak in the front driver side tire. This is even printed on my receipt. The tech said he could not find a problem but thought that since it is an older car the seal may be bad on the rim. So, he cleaned it and re-sealed it. Next morning it was flat again. I took it to a different location, and they found a nail and repaired it, they also told me that the tech in Gaithersburg worked on the wrong tire. They could see his work on the driver side. So, the location in Gaithersburg charged me $60 to "fix" the wrong tire. Of course, since they did seal the perfectly good tire, they could not refund my money.

Made an appointment at the Westminster, MD location. Employee was professional but that was the only good thing. Was quoted $120 for an oil change. $120 BUCKS! Should've walked away but decided to stay and just finish. Then got the "your air filter is dirty" sales pitch. I thought another $20 bucks might help my high-mileage car. After waiting over an hour, car was finally finished and the bill was $170. Yep... $40 bucks for an air filter that costs $15 on Amazon. Thought I'd had enough.