Mr.Tire Reviews

I complained about service. Was emailed immediately a contact info and they never answered me. Now I had to have all 4 tires balanced because they did such a poor job. Now my car runs good. I would stay away from this company. Also I have no warranty because I refused alignment (which I did not need). I was told two prices on the phone, but when I got there they told me for warranty they would need to charge me for an alignment.

Morgan St. Durham... 122 for an oil change, synthetic and it took 2 hours even though I had an appointment. They tried to push it to 3 hours and broke my trash can and just threw it on the floor. Off to find a new option.

Went in to get a nail removed and my tire plugged. I used them before. Now they got some gimmick that they have to replace your tire stem when they plug your tire (This added 25 dollars to the cost of their tire plug). I think I got taken for a ride. They need to inform customers of that fact before they plug their tire. I would have gone somewhere else had I known. Live and Learn. Buyer beware. They'll never get my business again. (Service Time/Date - 11/12/24 09:39:35)

I took my car to the Gaithersburg, MD location, store #653. My car had a leak in the front driver side tire. This is even printed on my receipt. The tech said he could not find a problem but thought that since it is an older car the seal may be bad on the rim. So, he cleaned it and re-sealed it. Next morning it was flat again. I took it to a different location, and they found a nail and repaired it, they also told me that the tech in Gaithersburg worked on the wrong tire. They could see his work on the driver side. So, the location in Gaithersburg charged me $60 to "fix" the wrong tire. Of course, since they did seal the perfectly good tire, they could not refund my money.

Made an appointment at the Westminster, MD location. Employee was professional but that was the only good thing. Was quoted $120 for an oil change. $120 BUCKS! Should've walked away but decided to stay and just finish. Then got the "your air filter is dirty" sales pitch. I thought another $20 bucks might help my high-mileage car. After waiting over an hour, car was finally finished and the bill was $170. Yep... $40 bucks for an air filter that costs $15 on Amazon. Thought I'd had enough.

Came to Mr. Tire for a oil change, courtesy check and tire rotation. They change the oil, never check my fluids, my lights or brakes. Requested that my tires be rotated because the front tires were more weird than the back and they declined. The service stated that I just needed new tires and kept the bad tires on the front. After leaving the shop, I was flagged down and told that my front light was out and my back brake light meaning they never checked anything else but changed my oil and sent me on my way $39 oil change in 14.95 additional charge. The manager kept continually saying, "Well I put the cost of two tires on there."

August 25th 2024. I brought my car in to the 4th St. Massillon, Ohio location to have both drive axles replaced and some other work done. They called later that day when the work was done and I picked up the car. Problem 1 was the price. Their labor rate is $168.00 per hour. But I bought the parts online and they were willing to put them in. But it gets much worse. After 6 days driving the car I noticed that whenever I hit small imperfections in the road the front end wanted to go left or right even though I was holding the wheel straight. That brings me to problem 2. I scheduled a wheel alignment at Midas and when they lifted the car, they found that the front end had loose parts AND missing parts which could have caused a catastrophic accident. I've enclosed pictures.

Made an appointment yesterday for a simple oil change and tire rotation—$109 for synthetic oil. Car was taken at 2 PM, and wasn’t ready until 3:30 PM – far too long to wait for an oil change tire/rotation. As I do with every tire rotation I made a chalk mark on the driver's front tire. Before I got in the car to leave I checked, expecting to find the chalk Mark on one of the rear tires. Unfortunately the chalk Mark was on the same driver front tire. I checked the ticket and the tire rotation was clearly marked as having been performed. When I went back to the office to complain, the service people reluctantly told me to have a seat and they would take care of it-like business as usual! I guess most concerning all was their total lack of ownership of putting me through the inconvenience of spending yet more time at their shop. Was it because the store is unethical or just because they run a sloppy operation? Don’t know, but do know I’ll not be back!

I was given a price for a patch job. When work was done. Price almost doubled. Tried to discuss this with manager. I was told by him in front of 12 year old son to get the ** out of his store. This store is located in Lutherville Maryland. I have emailed and called Mr Tire. They have not responded to any of my calls. Company does not appreciate customers.

Mount Airy, MD - Cannot trust these folks. They are not interested in fixing the issue of concern but want to ALWAYS create additional and un-needed service sales. Needed a slow leak repaired, got a call that they needed to replace the tire as the puncture was in the side wall, it wasn't. Also tried to sell us an additional tire that they said needed to be replaced. Took the car to a reputable local shop and was charged $43.00 to repair the tire in question. Inspection of the other tire showed they were in excellent condition. BEWARE of Mr. Tire.

Southgate, MI Location - I recently had a frustrating experience with Mr Tire and Wheels in Southgate. I bought two used tires on a Friday afternoon, and by Sunday morning, my low tire pressure light came on while driving on the freeway. After work, one of the tires was completely flat with a noticeable hole, which another tire shop discovered. I had to replace both tires as the second one was not the correct size for my car. This mishap cost me $120 and led to unnecessary inconvenience. Be cautious when buying from this shop—ensure tires are shown to you and check their sizes carefully. This experience has unfortunately given Mr Tire and Wheels a bad reputation in my view.

These people will bait and switch. According to some of their overworked staff the management does not care about the customer or the employee. The employees have been asking for necessary equipment for over a year without any reply from managers. They did not even have the ability to charge my battery! I called to make an appointment because my battery would not hold a charge. Mr. Tire now outsources offshore customer service. So I am speaking to someone who enjoys English as a (distant) second language. I ask her how much the battery will cost for my make and model and she tells me $99 with free installation on a Duracell car battery.

Lewes DE location. Arrived at the store first thing in the morning. Went there to repair a simple tire leak due to small screw in middle of my tire. It took over five hours to repair and charged $65. All my years, and flats fixed... What a disgrace.

Mr Tire Canton Georgia charged for ball joints but did not replace and stole parts from my newly purchased vehicle! Charged and paid for services not done! Removed shields and covers from vehicle and never replaced them! Confirmed by dealership and another mechanic - bolts weren't even attempted to unscrew since manufactured ball joints remained while dust covers, brake shields and engine cover still missing from Chrysler 300c.

I am leaving this review of the Mr. Tire on 8621 Baltimore National Pike in Ellicott City, Maryland. I had an appointment for four tires to be mounted on my car. The young lady behind the desk seemed to dislike the fact that I did not buy the tires from their shop. (Although I made it clear when I made the appointment over the phone a week earlier.) She began a lengthy sign-up process, which included leaving the office twice to check something on my car. I thought her attitude toward me was condescending and unprofessional, so I canceled the process and asked her to return my car keys.

Back in the Summer of 2023, my water pump failed, and I went to Mr. Tire to replace it. In early December 2023, the water pump failed again, and we went back to Mr. Tire to have them fix the issue. [Note: The vehicle moves approximately 1-2 a week; and sits in the driveway for the rest of the time.] Mr. Tire was going to charge us to replace and repair the water pump AGAIN; when, in fact, it was covered underneath their warranty. [Note: Mr. Tire also wanted to add other items and services that were not needed or required. We said “No” to those products and services; and just wanted our water pump repaired/replaced.] I had to call the corporate office to resolve the issue.

Charged a lot of money for repair BUT did not correct the problem. Appears they only guess for correct repairs. But charge as though they are experienced. When you finally reach customer service they will be no help.

Horrible, I was charged for service that was not provided on an alignment. They said they did the alignment but the truck was never pulled in and now my front two tires are worn out. Manager Heather was no help other than refunding my money. Now I'm screwed and my vehicle is not drivable but they don't care. Customer service sucks. I was on hold for 35 minutes plus just to be told, "Sorry about your luck."

They provided a useful quote by email. with comparable tires and an alignment the cost was over $100 less than their competitors. They provided friendly same-day service and completed the work faster than quoted. They even found some other items in need of repair or replacement and did the necessary work at reasonable cost. The ride is so smooth now, it is like I have a new car.

Last week I asked for a quote from my local Mr. Tire store via their website for new tires and installation. I reviewed the quote and ordered new tires. My quote was for 5 Yokohama Advan Sport A/S + 245/50R18 Tires, advertised on Mr. Tire website $211.99 each plus installation. Total for my quote was tires $1059.95, Basic installation for tires $99.95 and $25 for tire disposal for a grand total of $1184.90. When I picked up my car the total was for a whopping $1632.05, a difference of $447.15. I did not ask for nor did I authorize an alignment but was charged for the service ($129.99). I was also charged for lifetime install on tires which I did not request (123.96). I feel completely ripped off by this store.

Mr. Tire is a great company. Every time I ever have any issues with my tires I definitely turn to them. They have great quality tires for a very cheap price. The customer service is also excellent and I am able to get in and get out in a timely manner. I would definitely recommend them to anyone who is in need of tire services.

I’ve decided I will ALWAYS go to the Mr. Tire in Laurel (there are two- go to the one across from McDonalds). First, they are quick and efficient and I usually don’t have to wait more than an hour. If I call in, they ask for my phone number associated with my account and it’s super quick and easy. The guy at the front desk, Joseph, is amazing. He knows his cars and can try to provide some quick potential diagnoses even when you’re like me and don’t know that much about cars.

Do not buy Road Hazzard insurance on your tires from Mr. Tire. I had a flat 3 weeks after buying 4 new tires. I purchased Road Hazzard on all 4 tires. They said the tire was not fixable and gave me another tire and I was charged 55.00 even with insurance. Crooked tactics, Get your tires from Walmart and save your money.

Cheating, lying long-haired manager for Mr Tire at 126 N Frederick Ave, Gaithersburg, MD 20877, charged high price tires but installed low/cheap differently signed tires for customer! Poor understanding ability of customer's need and bad attitude and communication--should be fired! I've filed partial disputing! 2021-7

Mr Tire on Brewerton Rd in North Syracuse ripped me off and I want EVERYBODY to be aware of this. After I presented a coupon for an oil change and tire rotation for $24.99 I was charged $64 for the service and told that I required synthetic oil. AFTER THE WORK WAS DONE. Why didn't these monkeys tell me this before the service so that I could decide if I WANTED IT OR NOT? Well they weren't thrilled with my coupon and wanted to rip me off. I was waiting for over 2 HOURS after the appointment I had made but they needed to RIP ME OFF. Drivers Village sent me a memo that their service would cost me $69 but I wanted to save money and was duped into this $24.99 special which was just a RIP OFF and WASTE of time. Buyer beware. Mr Tire on Brewerton Road in North Syracuse is a FRAUD. YOU'VE BEEN WARNED by Lucas **. Enough said.

These guys installed my new struts all around on my wife’s car back in June 2020. The install was not done correctly and parts remained loose when I got home. I took the car back the same day and they tightened up my lower control arms and said they verified everything else was good to go. Months go by and we keep hearing a noise not expecting it to be my suspension again since they had looked over the car twice (Note: there is no record of Mr. Tire tighten my suspension a second time, as they just did it when I brought it back. So I will come back to why that is also important). For the safety of my family I took the car somewhere else and they determined the noise was from the rear suspension. So I had to have them replaced again in less than a year.

On August 15 2020; I took my vehicle to Mr Tire Auto Service Center located at 7080 Matthews Road Route 210; Bryan’s Road Maryland, 20616. I wanted a front end alignment, oil change, tire rotation, filter, and other fluids checked. My vehicle was inside the shop for less than 15 minutes and all the requested items were reported to as being preformed. Supposedly all these things were done by one guy. Then, I just took my daughter's car to Jiffy Lube with three/four guys Working on it and it took forty five minutes for them to do the following: tire Rotation, oil change, filters changed, and all fluids checked. Then I checked with three other mechanics and showed them the printout from Mr Tire, and they said it’s no way that The One single Auto tech performed all they said that was done, in 10 minutes, was actually performed.

I came to this business because I was needing to change the oil. Days before the check engine light turn. I got a test run by a couple of auto parts places and they told that my car was kind of coils problem and they recommend me to get a tuneup which I did with this Mr Tire people. $390 dollars for nothing. OUTRAGEOUS that they abused my trust (even I asked to see what they were going to do and I was declined because "their safety policy") next minutes after of performing the supposed tuneup... the check engine light was on again.!!! My daughter notice that the car was OUT of oil that I paid for changing the oil but they didn’t even put oil in it.... and they didn’t performed any tuneup to my car.

I am highly disappointed in the services that I have recently received from Mr. Tire on Blackwood-Clementon Road in Clementon, NJ. I feel as though Mr. Tire and their staff are liars and thieves. I scheduled an appointment on July 3, 2020, for an oil change and to have my car looked at for concerns of a “shake and vibration” to the steering wheel and tires. The “shake and vibration” occurred mildly or not at all while going under 55 miles per hour; however, when going over 55 miles per hour, the “shake and vibration” was significant and even worse when braking. I was advised by Mr. Tire staff that the “shake and vibration” was due to the need to replace the front brake rotors. Due to the expertise and previous positive experience with them I agreed to have the rotors replaced along with brake pads. When driving off with the car after repair, I did not feel the “shake or vibration” because I was going under 55 miles per hour.

Needed to replace two tires on wifes car so I made a appointment. One rear rim had a slight bend in it so I instructed them to make sure it stayed on rear of car. My wife picked up car and ended up with a bill of $280 for two cheaper brand tires with a quote of $173 for tires, mounting, balancing etc. The rim that was supposed to be on rear of car was marked by them indicating RR but they put it on the left front causing the car the vibrate. Took car back and made them correct misplacement of rims on car. They denied everything and said extras were normal. Finally left and on way home checked air pressure monitoring system to find 41psi in LF, 34psi in RF, 35psi in RR and 38psi in LR. Fixed air pressures when I got home. Will NEVER go back there for any reason especially in Morehead City.

If I could give the Delmar store a zero I would. My daughter dropped off her car with a slow leak in tire on a Tuesday afternoon. They called Wed morning. Said couldn't be fixed. Would have her a tire 8 o'clock Thursday morning. Called Friday morning. Blamed on computer then tire company then said could pick up car by 5 o'clock Friday. Go up there. No one is working on car. One tech is sitting in his personal car on phone. They say, "Two people ahead of you." So finally argue enough they are doing her tire now. Worst tire oil change company around. Don't let your wife, your daughter, your son anywhere near this place. They will look you in eye or talk to in phone and lie their ** off. In my opinion don't go anywhere near this joke of a store.

Great customer service and very polite and helpful. I really enjoy having my car checked at the Mr. Tire in Old Forest areas because the service is always friendly and they explain all the work they do to my car.

Mr. Caleb ** was very professional. I did not have an appointment. I had been there years ago. I wanted to get the air in my tires checked. Caleb directed where to pull up to and talked to an employee about what I needed. I had asked what the cost would be and he said there would not be. While the gentlemen was doing that, I asked Caleb what an oil change was and he told me. I said I would need to make an appointment for next week. I changed my mind a few minutes later and asked Caleb if he could work me do today and he said yes. They checked my battery as well and overall. All of the employees were helpful and respectful. While I was waiting, I observed the customers coming in to pick up their car, and the ones coming in with problems like myself. Caleb, as well as the others were all nice and friendly and it was just a great experience, and the environment was a happy one.

Went in to have a flat tire repaired. The service department discovered that the treadwear was in poor shape, which I hadn't noticed. John, the manager, gave me a great price for new tires. He is always very courteous and helpful. I highly recommend him!

I have been going to Mr. Tire for years and usually drop off my vehicles and pick them up later. This time I made an appointment for an oil and filter change and decided to wait. I watched them do the work and too my surprise I noticed several problems on my invoice when I got home. On the invoice they stated that they did the following which they claim is included with every visit, checked tire pressure, checked wheel torque, battery check, inspected brakes, courtesy inspection and scheduled maintenance review. Bottom line is they did none of the above except for the oil and filter change. Now I got to wonder what other cuts to service they do and claimed they did it. I will have to rethink if I will ever go to Mr. Tire again.

They gave me a good price on tires. Their service was fast and excellent. Most excellent service. I have used firms in the area and will not go back... Mr. Tire is the best. I got a estimate and dropped my car off on Monday at 8 am. It was ready by 9 am. No fuss no muss. All excellent.

Went into the West Henrietta Rd location for a tire rotation on 2009 Audi A5. After they were done, I immediately got a "brake sensor warning" light. The manager told the guy who did it to go look at. He yelled at me "ALL I DID WAS ROTATE THE TIRES" and he walked away. Now I have to go get the sensor THEY broke replaced. Absolute worst place!

I did so and he added $10.23 for tax on the battery that I was also charged for, for a total refund of $138.22. It took 6 days for a credit on my Amex card and it was for a incorrect amount of $108.83.

Shawn pulled a nail out a Front End Tire on my Jeep Wrangler last week. I had no appointment and limped in. He was Nice, Patient and Shawn knew what he was doing. No reason to go anywhere else in Carteret County. My Dad bought 4 new tires from Mr. Tire a few weeks ago. He also pulled in with a nail that ruined a tire. The lady working the desk was just as awesome as Shawn. 5 STAR TEAM. "Simply the Best".

Mr. Tire offers a ten dollar coupon but then simply adds 9.98 extra as additional. "Profits" for the shop. This is a deceptive trade practice which is illegal. Total ripoff. Manager said it was corporate policy and he could do nothing about it. I am sure that is the corporate party line they teach their managers to say when someone complains about this ripoff. Oil change with synthetic oil is 70 dollars with the extra fees. Time to start shopping around for a better deal.