Mr.Tire Reviews

Total nightmare right from the start. Rude manager that did nothing but complain about not knowing I was coming even though I had a scheduled appointment. Then the mechanic stripped a lug nut post. Then they tried charging me $112 for a single lug nut. While waiting for my truck to get finished, another customer picked up their vehicle and noticed several lug nuts only finger tight. This place needs to be investigated by their corporate office because it is run by rude and incompetent people.

I prayed when I left there today that I never step foot in that place again.

I am extremely disappointed with Mr. Tire and the way my concerns have been handled. I purchased four new tires from Mr. Tire just a few months ago. Since then, I have experienced repeated issues with a tire losing air on several occasions. After informing them that this problem kept happening, I returned to Mr. Tire to have the tire issue addressed under warranty. Despite having purchased four new tires only months earlier, I was still told I had to pay an additional charge for a replacement tire, which I found unacceptable and frustrating. During this process, I was also given an unexpected estimate of approximately $1,028 for an oil pan repair. I had not noticed any oil spots under my vehicle, and my vehicle had recently been inspected with positive feedback about its condition.

Updated on 10/02/2026: In follow-up to my review of Mr. Tire's phone system. You can get a human being to talk to if you choose the "Check on Repair Status". That will take you to whoever is on the desk at the local Mr. Tire. Otherwise you can only talk to the AI which is not very versatile.

I bought tires in March of 2023 and had one of the tires bubble out in early August. I went to Mr. Tire in Absecon to get my tire replaced because I knew it was under warranty. The manager, who claimed his name was Joey, was extremely rude from the very beginning. He demanded me to carry in my tire so he could check the size (because he "ain't going out there"), and he told me that my tire didn't have road hazard insurance so it wasn't able to be replaced. I asked him to check for a defect, and he referred me to corporate. Corporate wasted 30 minutes of my time and said they couldn't do anything, that the store had to do it. I went back, and Joey eventually took my tire for inspection.

Ford Explorer 2025: My friend asked me if I knew a good mechanic, the skid plate under her Ford Explorer came loose and needed 3 screws. My recommendation? "Call Mr. Tire in Vineland, they are the best." (I used this location when I lived in Vineland, see my review from 4 years ago.) She called, took it over there the same day, and they put the missing screws in the skid plate. My friend said the gentlemen there were super nice and helpful. I told her, "I know, that's why I referred you to them." My friend will go back to Mr. Tire for services on her Ford. I go to the Mr. Tire in Woodbury, they are equally super nice and helpful. Excellent value and courteous. They take the time to explain everything to you and have the art of communication, where you do not feel like you're being spoken down to. Really appreciate both locations. Mr. Tire in Vineland, thanks for helping my friend in her time of need!

The very first time I have not done my own brake job. I took my car to the Watertown NY store. IT was a cold fall day last year. I was informed that my car was finished, and ready to be picked up. I live about 25 miles away. I get my car home and the left front tire which they had also replaced with road hazard because of a slice in the side wall looked like it was on fire. It was smoking. I could smell burning grease rubber hot metal, I thought the center plastic beauty cap was going to melt off. I knew I had a locked rotor, I always had made sure every wheel would turn by hand freely when I did my own brake jobs. I called right away and was told to bring it in the next day. I stayed with the car that day and heard the manager chewing out one of the mechanics and I could not believe what I was hearing, I could not believe that they would turn out a vehicle after listening to the manager.

Borderline scam. I was told to wait 1-1.5 hour. 3.5 hours later they were unable to change freaking tires because the security nut “became faulty” and “who worked on this?”. It was you! The nut removal guy leaves at 3 so I was told to leave the car and go the next morning or take it with 3 new wheels and go back the next morning. I wasn’t even told that until I got furious from all the waiting. I wish I was going somewhere else, don’t fall for them. Stay AWAY.

I took my car in on 10/6/25 for an alignment and paid $228.95.. When I got it back it was worse than when I took it in. I called the store the next morning and was told that I needed to bring it back the next day after 9:00 AM and talk to the tech that did the work. I stayed for an hour and the tech never came in. I repeated this 3 times over the next two weeks with the same results. Every time I went in there was a different person at the counter non of which seemed to care about my problem. Feeling a little frustrated I started calling asking for the tech, he was either not there or busy.

Mr. Tires in Greenville, NC has the worst service and they are very slow, I do not know what the purpose is for scheduling an appointment. I own a X5 BMW. I took my truck to get a simple oil change. Before I could get home, several lights on my dashboard came on (engine malfunction, low engine oil, low tire pressure). I had to park my care at the Grocery store down the street from my house because I was scared to drive it any further and of course, I could not call them, because they were closing when I left. I contacted them the next day only to be met with nothing but rudeness.

Poor management.... So very disappointed with the management of the durham nc Duke Street location. While the manager was pleasant, he did not have control of this office. I scheduled an appointment for 8 am, arrived at 7:10. The manager pulled up at 7:20, the mechanics arrived almost at the same time at 8:25. I was told by the manager the job would still get done on time. My car was finally pulled in the bay at 12:30 and the service completed at 5:30. The mechanic pulled my car up front and left on time according to his work schedule.

I scheduled an oil change for May 2 at 11:00 AM, but when I arrived, I was told their customer service team had overbooked and they couldn’t fit me in. They rescheduled me for Sunday at 11:00 AM. I arrived early at 10:30 AM, only to be told again they were overbooked and that I would need to leave my car and come back later.

I went to Mr. Tire because of the proximity to my home. I brought in my own brakes/rotors for my 2014 C300 MB. They say, "We don't accept putting on parts from outside but will do you this favor!" Once they completed the job he says, "You owe 366.84"??? "For a front brake job with my own parts?" Then he says, "You also need a wheel alignment and brake flush." I informed him, "You did these on December 14th and today is April 18th. Why would I need these again so soon." Then he backtracks and say wrong car and he wasn't looking my car history but he was sitting on his computer the whole time telling what I needed. I will never go back to this place and I would implore you to stay away from this location for any car repair needs.

I've been dealing with Mr Tire at the Dunlop location for over 17 years. They had a store manager by the name of John who gave excellent service and kept everybody busy. Apparently he no longer works there and everything is falling apart. I called and made a 7:30 a.m. appointment for an oil change on my vehicle. I arrived at 7:20. They open the doors at 7:30 and took my car in. I waited until quarter after 10: 30 before they were finished doing an oil change. Over 3 hours for a simple oil change. When they brought the car out I got in it and they did not even reset the maintenance light. When I asked about it they told me they could pull it back in and reset it. I don't have another hour for them to reset my light. When I told the staff that they should could care less and said oh well You've been grumpy since you got here. I tried calling customer service three times spent over 18 minutes on hold no one has called me back. I am done with Mr tire.

Daughter had a flat and had to get to work. Made arrangement to get her to work, called Kayala. Asked her if they could do a repair or put new one on, she said sure. When got there 3:30 Manager Jason was standing there waiting for me. Took care of it right away, loaded on back of my truck and sent me on my way back down the 12-mile stretch. Thanks to Jason and Kayala I didn't have a to make a trip out tonight to get her. Mr.Tire yeah, they are the one. Been 30 yrs. since seen that kind of service. Thanks a bunch. Curtis **

Called to make an appointment for an inspection, was told 3 pm the next day. I hey there and they tell me they don't have an appointment for me. This was a Friday. I make yet ANOTHER appointment for the following Monday at 11am. 430 rolls around and still no call from the shop. I had to call to find out it had been done for a while. On what planet does a business not call the customer to pick up when finished. Is this not their job other then to take my money?! If you want your life wasted go ahead.

I came to this Mr. Tire location on November 21, 2025 for a simple oil change on my well-maintained 2017 Subaru BRZ. Manager Glen was immediately rude and resistant to processing my valid Fidelity Warranty service plan — I had to call Fidelity and hold my phone over the counter on speakerphone just to get him to do his job. 33 days later my engine was destroyed. The authorized Subaru dealership formally documented in writing that the oil level was incorrect following Mr. Tire's service and caused catastrophic engine failure — $8,952.09 in damages.

Mr. Tire in Dunkirk MD is doing good work, but has the worst manager ever! I use Mr. Tire in NC and MD, and I never encountered such rude behavior as I did in Dunkirk. She overcharged me $89.00 and argues that the amount is a deduction. It is not, I calculated the bill! I will initiate a legal claim after the holidays when I’m back in MD.

I will never bring any of my vehicles back to any of their centers again. I stopped in for a patch at your high fee of $36 (as quoted) and they refused to patch it, they claimed "it was illegal" to patch it, because my tread was low (false) and then they tried to up sell me 4 new tires, and finally insisted that I needed to buy at least on from them for $281. I went somewhere else and got my tire patched immediately - for half the price of what they charged and it's still doing great. I only have 30k miles on my vehicle, my tread is still good for another 10k (at least)... as told by 2 other professional tire companies.

I had an 11:00 am appointment. After 4 (four) hours my car was still in the shop to change 4 tires to snow tires. Other people at Mr. Tire in nedrow were having the same issues. I was told I would be in and out in no time. False claim. I'm sorry but I will go somewhere else next time.

Monday, Nov 3, 2025. *WARNING*WARNING*WARNING. STAY AWAY. RUN. HIDE. FROM: MR. TIRE in NEWTON, NC. 2323 Northwest Blvd. Newton, NC 28658. Tel. # (828) 464-2434. Two female family members recently went into Mr. Tire in Newton, Catawba County, NC, to have her newly purchased battery from a different retailer get installed. The battery compartment in her vehicle is located behind the front passenger's seat. It's around 15 minutes to swap on a bad day. On this vehicle, it's moving the floor mat, removing 2 screws from the cover to get to the battery, and unscrewing the battery safety crossbar that keeps it from moving. Disconnect the positive and negative cables. Removing the old battery, putting in the new one. Applying the battery gel that was also with the new battery and tightening the safety bar, cables, battery/ floor cover, and placing the floor mat over it. That’s it!!

Very rude service manager because we ordered tires from Goodyear. Called 3 times to find out if our tires were in. Promised a call back each time but never received. Called Goodyear corporate and they said unbelievable poor management and service. Will never go there again.

Purchased custom rims and tires great service! Allan was a great customer service agent, found exactly what I was looking for. I will return to have more work done on my truck, going to have my truck airbags, all wheels!

Our last 3 experiences have convinced me to never go to Mr Tire again. Horrible communication, could not find the issue with my car on all 3 occasions (with different cars), terrible attitude from staff. Completely wasted our time.

My concern: I don't believe I have EVER written a bad review on any company! I am aware that people may not always tell the truth. In my own profession, I have been lied on online and mistakenly named in a business review as we had similar names. I pondered highly whether to post publicly because of this. For those reasons, I will not publicize the locations or names, but I can provide pics and names, if I do not receive a proper and appropriate response from the corporate office. Why didn't I just call the customer service/corporate office number first? In my experience with other corporate offices, it is likely that the local teams portray unethical practices because this is how they are trained. I hope it is different with Mr. Tire/Monro Auto Repair.

For years, I went to Mr Tire service center in Martinsville VA and have always been very satisfied with the work. I have purchased 3 full sets of tires (for 3 vehicles) within the past 7 years and have had numerous oil changes and inspections there. However, the last visit, I was very dissatisfied. I went in for a routine state inspection for my wife's car and supposedly it needed a wiper blade which was worn.

My van had an electrical failure, which required towing. I called Mr. Tire to verify that they could receive the vehicle and towed it to the location. I asked a technician where to park the vehicle. After unloading another technician came and insisted that I push the vehicle to a new location but refused to help push it. Mr. Tire then claimed to look at the vehicle. After two day they called my wife and said they could not find a way to restart it and that the engine needed to be rebuilt or replaced and charged us a diagnostic fee.

I went to the Mr Tire in Seaford, Delaware for tires for my 2018 Ford F150 with only 40,000 miles and got a complete set of tires. While mounting the tires, they scraped the crown of the edges of all four wheels in various places. If I was mounting tire and damage one wheel, I would have asked the manager or informed him before doing all four wheels. I have tried to reach out to the local office and they said they forwarded my claim to corporate but don't expect much help. That was well over a month ago. I went back yesterday and was told by the Mr Tire employee they have had no work from corporate. I tried calling and there is no way to reach a human. I tried writing but still no replies. I guess I am just stuck with paying for the repairs myself. Be warned that Mr Tire is in bankruptcy and may be out of business. Before I ever get help.

Absolutely terrible service at the Shrewsbury PA location in the last year. 2 years ago, they'd have a 5-star review. Now I wish 0 was an option. Why ask if you are dropping off or waiting when scheduling an appointment if you have no intent to service the vehicle at the scheduled time? Appointment at 10:30 am for a wheel & tire swap (full set of winters off, and full set of summers on) and a state inspection. Arrive at appointment and am told they have no state inspection stickers. You would think they might call and tell people they are wasting their time showing up for a service they are unable to perform...

The mighty have fallen. For years been taking our vehicles to the Mr Tire in Amherst Ohio. We are done. The company is in financial difficulty and they have hired a "turnaround specialist: as CEO. What that means is cut cut cut cut. There is no staff left, you can't wait in the lobby for your car anymore, and the lack of staff means you could wait up to 7 hours for an OIL CHANGE. I was forced to walk home, in the rain, because no one could transport me and I couldn't sit in the lobby. I'm 70 with bad arthritis and hearing aids. Torturing customers is a bad policy. I called corporate and their response was. we could send you a $35 store credit for future use. Really? You make my life miserable then you want me to come back and spend more money just to get a discount. Sorry. We are done. It was nice while it lasted but if they keep cutting the life out of the business there is no point.

I brought two VW Golfs to Mr. Tire (1728 Fordham Blvd, Chapel Hill) in April 2025 for simple oil changes. I supplied my own oil and filters, only needed labor. Soon after, both vehicles began leaking oil—something that never happened before. When I returned the first car (Silver VW), I was told there was no leak. I later found oil around the filter housing myself and had to pay $1,173 to repair a cracked housing at a VW specialist. Days later, the second car (Blue VW) showed the same issue. Mr. Tire’s manager acknowledged both vehicles had identical failures and were worked on by the same technician—who had since been let go. Despite this, they’ve avoided responsibility. I’ve called, emailed, filed a BBB complaint, and even contacted the Attorney General. No one from corporate has resolved this. If something goes wrong here, don’t expect follow-up or accountability. Extremely disappointed.

DO NOT use Mr Tire in Pasadena. I started by using their website to schedule a time to have new tires installed. Got there and was told they don't have in stock but could order for next day. I said fine and waited for a phone call, which came about 1030am. So drove up to get the work done, only to have them tell me price would be roughly TWICE what their website says. I went on website and showed them everything. They claimed the Michelin Defender 2 tires they ordered from the warehouse were somehow a different model than what was showing on the website (even though their website only shows 1 type of Defender 2 model). Then they tried to charge me extra for mounting and balancing, when the website clearly states that was included in original price. Bottom line, these people are fraudsters out to try to take advantage of people. DO NOT use them.

1 Star — $2,000 Wasted, Zero Accountability — Avoid at All Costs. I brought my Audi Q7 to Mr. Tire for a misfire issue. They charged me $2,000 to replace plugs and coils and assured me this would fix the problem. It didn’t. Not only did the car still have the exact same issue, but after multiple visits and wasted days, they finally admitted they never did a proper diagnosis in the first place. Instead of owning their mistake, they tried to upsell me on expensive engine work without any real evidence or confirmation of the problem. Their communication was nonexistent unless I chased them, and I never got a straight answer about what was wrong with my car. I had to fight for a basic leak-down test, which they promised but never actually performed.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service & Tesla Expertise! On May 29, 2025, while on vacation in Harrisonburg, VA, I urgently needed a new tire and found Mr. Tire on Rt 33. I walked in just before 7 PM, and despite being close to closing, the staff was polite, professional, and eager to help. My biggest concern was whether they knew how to work on a Tesla. To my relief, they assured me they did. What started as a single tire purchase turned into a full set of four after they showed me the condition of my current tires. They scheduled me for the next morning and took me in right on time.

I'm writing this on behalf of my husband, who had an absolutely unacceptable experience at Mr. Tire. He went in for a simple oil change, expecting it to take no more than an hour or two. Instead, they made him wait for over 5 hours without any explanation -- only to finally admit that they had damaged the battery during the service. Since then, they've been holding our car for nearly a week, with no clear updates, no urgency, and zero accountability. The most shocking part? The store staff were dramatically rude, acting like we were inconveniencing them -- even though they're the ones who caused the damage. Their attitude was dismissive and unprofessional, like they were the customers and we were the problem.

Bought 4 tires mounting balancing included, they switched the brand of tire and mounted them with out telling me, then when I showed up after they called me and told me the car was done I could see that one tire was on the car unbalanced, just then the mechanic saw me and balanced the other 3, then they said the car failed inspection because of frame, suspension and a idler arm, the car has 13000 miles on it and it's from Georgia, I laughed and took it home and put it on my lift, not a thing wrong, I filmed it and will be sending it to the state attorney general, I was wearing a wrist brace so they thought they could take advantage of me, Stay Away!

I called the listed number and scheduled an appointment to mount 4 tires on my car. On the day and time of the scheduled appointment at the shop in Rochester, Dewey Ave, I was told by the manager on site that they can do the job because they do not have workers. I was frustrated because it was very inconvenient to take off from work, drive 30 minutes to them, and waste my time. The calling center does not communicate with the shops where they make appointments to verify if that shop can do the work. A company interested to have a great reputation on customer satisfaction will manage better their business. I understand that something like that can happen, but they did not call me to reschedule or just let me know to go somewhere else instead of losing time and money. Of course, now I will go somewhere else, but not to Mr. Tire shops.

Mr. Tire in Shrewsbury, PA is an absolute joke! My husband had an appointment for an alignment for 6:30 p.m. He was in the car DRIVING to that appointment when he received a call from Mr. Tire that the technician had gone home for the day and told my husband he'd have to reschedule. That was frustrating, but we understand that emergencies happen.

I paid almost $200 dollars to fix my son's car only for it to break down again a week later. Now they are taking their time fixing it. They left it in the parking lot half of the day after telling me it would be ready today. Please don’t go there for service. They will just do you wrong.

They suck, went in for wheel alignment, the car drives straight but my steering wheel points to the left instead of centered. They also said they can't adjust the camber, which is part of alignment. Mickey Mouse operation.