Mr.Tire Reviews

Mr. Tires in Greenville, NC has the worst service and they are very slow, I do not know what the purpose is for scheduling an appointment. I own a X5 BMW. I took my truck to get a simple oil change. Before I could get home, several lights on my dashboard came on (engine malfunction, low engine oil, low tire pressure). I had to park my care at the Grocery store down the street from my house because I was scared to drive it any further and of course, I could not call them, because they were closing when I left. I contacted them the next day only to be met with nothing but rudeness.

Poor management.... So very disappointed with the management of the durham nc Duke Street location. While the manager was pleasant, he did not have control of this office. I scheduled an appointment for 8 am, arrived at 7:10. The manager pulled up at 7:20, the mechanics arrived almost at the same time at 8:25. I was told by the manager the job would still get done on time. My car was finally pulled in the bay at 12:30 and the service completed at 5:30. The mechanic pulled my car up front and left on time according to his work schedule.

I scheduled an oil change for May 2 at 11:00 AM, but when I arrived, I was told their customer service team had overbooked and they couldn’t fit me in. They rescheduled me for Sunday at 11:00 AM. I arrived early at 10:30 AM, only to be told again they were overbooked and that I would need to leave my car and come back later.

I went to Mr. Tire because of the proximity to my home. I brought in my own brakes/rotors for my 2014 C300 MB. They say, "We don't accept putting on parts from outside but will do you this favor!" Once they completed the job he says, "You owe 366.84"??? "For a front brake job with my own parts?" Then he says, "You also need a wheel alignment and brake flush." I informed him, "You did these on December 14th and today is April 18th. Why would I need these again so soon." Then he backtracks and say wrong car and he wasn't looking my car history but he was sitting on his computer the whole time telling what I needed. I will never go back to this place and I would implore you to stay away from this location for any car repair needs.

I've been dealing with Mr Tire at the Dunlop location for over 17 years. They had a store manager by the name of John who gave excellent service and kept everybody busy. Apparently he no longer works there and everything is falling apart. I called and made a 7:30 a.m. appointment for an oil change on my vehicle. I arrived at 7:20. They open the doors at 7:30 and took my car in. I waited until quarter after 10: 30 before they were finished doing an oil change. Over 3 hours for a simple oil change. When they brought the car out I got in it and they did not even reset the maintenance light. When I asked about it they told me they could pull it back in and reset it. I don't have another hour for them to reset my light. When I told the staff that they should could care less and said oh well You've been grumpy since you got here. I tried calling customer service three times spent over 18 minutes on hold no one has called me back. I am done with Mr tire.

Daughter had a flat and had to get to work. Made arrangement to get her to work, called Kayala. Asked her if they could do a repair or put new one on, she said sure. When got there 3:30 Manager Jason was standing there waiting for me. Took care of it right away, loaded on back of my truck and sent me on my way back down the 12-mile stretch. Thanks to Jason and Kayala I didn't have a to make a trip out tonight to get her. Mr.Tire yeah, they are the one. Been 30 yrs. since seen that kind of service. Thanks a bunch. Curtis **

Called to make an appointment for an inspection, was told 3 pm the next day. I hey there and they tell me they don't have an appointment for me. This was a Friday. I make yet ANOTHER appointment for the following Monday at 11am. 430 rolls around and still no call from the shop. I had to call to find out it had been done for a while. On what planet does a business not call the customer to pick up when finished. Is this not their job other then to take my money?! If you want your life wasted go ahead.

I came to this Mr. Tire location on November 21, 2025 for a simple oil change on my well-maintained 2017 Subaru BRZ. Manager Glen was immediately rude and resistant to processing my valid Fidelity Warranty service plan — I had to call Fidelity and hold my phone over the counter on speakerphone just to get him to do his job. 33 days later my engine was destroyed. The authorized Subaru dealership formally documented in writing that the oil level was incorrect following Mr. Tire's service and caused catastrophic engine failure — $8,952.09 in damages.

Mr. Tire in Dunkirk MD is doing good work, but has the worst manager ever! I use Mr. Tire in NC and MD, and I never encountered such rude behavior as I did in Dunkirk. She overcharged me $89.00 and argues that the amount is a deduction. It is not, I calculated the bill! I will initiate a legal claim after the holidays when I’m back in MD.

I will never bring any of my vehicles back to any of their centers again. I stopped in for a patch at your high fee of $36 (as quoted) and they refused to patch it, they claimed "it was illegal" to patch it, because my tread was low (false) and then they tried to up sell me 4 new tires, and finally insisted that I needed to buy at least on from them for $281. I went somewhere else and got my tire patched immediately - for half the price of what they charged and it's still doing great. I only have 30k miles on my vehicle, my tread is still good for another 10k (at least)... as told by 2 other professional tire companies.