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I was told the shocks for my car would cost around 1,052.00 dollars. I paid upfront with my debit/credit card. The car was not done when I was told to come and pick up the car, so I left it there and was told I could pick it up in the morning. When I came to get my car I was told that the wrong part was ordered and the price was only 609.00 dollars.
Here's where the problem comes in, I ask for my refund and was told I would have to wait a while until the district computers were back on track, I ask how long that would take and no one had a answer. I've been waiting for 4 weeks for my refund and still cannot get a straight answer. I ask for the district manager's number and was told they could not give out that info. Each time I go back they say give it one more week. Can somebody please tell me what to do next, I need my money, I am on a fixed income and every dime counts. This should never happen to anyone, I have been a repeat customer for years. Thank you.
Made a significant purchase, but 1) the manager has a bit of an attitude when you question past conversations and 2) we had to take the car back because the TPMS light came on. Called Mr. Tire and of course, we could have possibly ran over a nail (it was our fault). Had to disrupt our day to get the problem corrected: staff did not properly inflate the new tires they installed!
I would like to compliment your manager, Mike **, at Mr. Tire Auto Center #1400 located in Sandy Springs, GA. For his cordial service and attitude in fixing my tire. I did not tell him that I had just spent two hours at your competitor's store. During that two hour period they never moved my car or told me when it would be ready. Mr. ** will be the first person I go see when I need new tires. He will.
I am leaving this review of the Mr. Tire on West Patrick St in Frederick, MD. I spoke to the manager that it was no problem and had my daughter go to the Store to have a tire patched. The manager repeatedly pushed her to pay in cash and indicated there was a bank down the street with an ATM. He also attempted to charge her for multiple balances and when questioned on it, couldn't fumble over over his words enough that it was a mistake and then corrected it. Maybe he wanted to line his pockets. It took an hour to patch the tire which slow work appears to be commonplace. I have also visited other Mr. Tire locations and poor customer service seems to be the norm. Moving forward I will be avoiding Mr. Tire.
I've been going to the Mr. Tire on Timberlake Road in Lynchburg, VA for years. The store manager there is unlike most other mechanics. When I bring vehicles in, they are serviced quickly and reliably. They don't try to sell me more expensive crap that I don't need, they simply do the work I ask them to. They also don't push me in one direction. One time, we discussed the options that I could order when I needed a new Carbon Dioxide sensor. He let me make the decision, and only gave his opinion when asked. I highly recommend them if you are afraid of getting ripped off. They have done oil changes, alignments, worked on the muffler, brakes, inspections, tire changes, and replaced my power steering system.
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Brought my 03 Toyota Sequoia Truck in for an oil change on Thursday January the 10th. About 30 or 45 minutes later I get a call stated that I have antifreeze leaking from my radiator and that the top is down inside the radiator (it looks like) yeah right!! Top inside the radiator??? I think I would have seen some type of fluid first on my drive way which is a light pavement color. I drive my truck some days then drive my car. I travel to and from up 210 daily between my vehicles. Last week I drove my truck 1 week straight. Never seen no indication of fluid where I park at in front of my job downtown Washington DC nor in front of my house. This is ridiculous to lie in order to try to get more money out of customers. Never again will I come to this Mr.Tire the way I'm feeling. Bryans Road messed it up for all Mr.Tire Shops. At this point I will never recommend this shop (Bryans Road) to no one. Customers please Beware. They are Crooked!
My car has a check engine light for a P0016. I called and stated, "my car has a check engine light". He said, "what’s the issue," and I told him, “My car isn’t accelerating quickly, reduced fuel economy and it stalled one time on startup. I need you to fix the code.” I brought my car in, told him that the previous mechanic thinks it’s a wiring issue and they did the job surprisingly quick. I got the receipt for $700. Went out to car and started her up. The light popped back on so I went back inside and told him. The mechanic took it back in. Explained that it is a wiring issue, as I stated on drop off and I told them they could have till Friday 3pm [2days] to work on it. He told me no cost to me, cool.
The issue with the situation is how much they lied to me. On the phone they said there was a misfire code. My other mechanic was showing me the codes and stuff and there wasn’t a misfire code like he said, however I’ll give them the benefit of the doubt, maybe in the 10 mile drive from home to the repair shop the code for it popped on, fine. On the phone he said they tested the intake camshaft actuator and there was an issue with it, as they didn’t know we just put in that exact part less than 48 hours before. Maybe we got a bad part, fine. Next he said they started it up 3 times. No issue with the light popping on. First time I started it up the light pops on but again, fine maybe just dumb luck on my part. Finally he stated that they test drove it for 5-10 minutes and it drove fine.
And this is the part that is just a straight up lie. After leaving my car there without being called even though it was just sitting there for a majority of the 2 days they had it, I came in to get the car and they said, "there is a problem with either the ECM or it’s a timing problem. You have to take it somewhere else and it will either be 500 or 1500 dollars." I drove the car to a new mechanic and it was still struggling to accelerate and still had reduced fuel economy which means they did not test drive it and lied about that too. Now I’m out 650 dollars (700-50 refunded) and they didn’t do anything to help my car. It is in the same condition it was when I brought it in. Wouldn’t recommend taking your car here.
Mr. Tire on Fulton Rd in Canton provides a quality experience every time. From Tyler at the desk to the service staff, I have never regretted taking my vehicles to Mr. Tire. Recently I had my Sequoia in for an oil change and while there they found the frame rusted clear through. They called and asked me to come in and showed me the damage. Thankfully this will be covered under warranty. Without Tyler and the team I would have continued to drive around in an unsafe car.
In spring of 2018, Mr. Tire in Gambrills, MD installed 4 tires. In the fall of 2018, the tires were rotated and while removing the tires, the lug nuts were so tight, one snapped and another spun-out. All the nuts required an oversized breaker bar to loosen the nuts. This means Mr. Tire over-tightened all the studs and they were stretched beyond their safe limit. The local manager only agreed to replace the broken parts and won't replace the ones that were over-stretched. Corporate customer service did not answer their phone after attempts on 2 days to reach them. Fundamental problems like this should NEVER happen at a tire shop. Think twice about bringing your car there. They will never touch one of my cars again.
DO NOT take your vehicle to Mr. Tire in Avon, OH. Took my car in to have new tires mounted and balanced. They damaged all 4 of my rims in the process. The manager acknowledged the damage and sent me to a rim repair shop who also acknowledged the damage. They are now refusing to pay for the repair. HORRIBLE customer service from the manager Jeff. Insinuated I was cheap because I took my car there. Constantly lied, gave an attitude and refused to return phone calls. Save yourself time and frustration and take your vehicle elsewhere. This place is a disgrace to the city of Avon.
Mr. Tire-Stow OH: There was one guy working desk and one doing repairs on cars. He asked me to come back at 4 today because they couldn’t accommodate my appointment time due to employees not showing up today. Upon returning, one guy was there about an auto accident that he states they caused, one person returned because their car was smoking after just having their brakes done, and another guy was waiting to get a dust cover replaced that they ripped off of his car driving it off the racks. After my hour long oil change, they quoted me that I needed front and back brakes of which they had just been replaced last month elsewhere! Do not go here! I never will again.
Starting on 11/30/17 I came to Mr. Tire on 131 Second Street Laurel, MD 20707 to get a front brake service done which was done by: Technician (**), I decided to come back on 12/28/17 and get the back brakes down, this was performed by: Technician (**), the technician also told me that the shocks and struts on the vehicle needed to be replaced. I began hearing a rattling and grinding noise coming from the front passenger side of the vehicle so I took it back to Mr. Tire on 2/11/18, I was told by Technician: **, that I needed an outer tie rod which I agreed to get fix in hopes that the noise would go away. During this service the technician informed me that he was not able to get the part to completely fit in correctly but he was able to get it to fit enough that we shouldn’t have any more problems.
We left the shop not hearing any more noise until a few weeks later. We decided to go and purchase an OEM part from Kia for the outer tie rod and went back to Mr. Tire to have them remove the tie rod that didn’t fit and replace it with the OEM part. We were told at that visit that the part put on 2/11/18 did fit and there was no need to put the OEM part despite our request multiple times to put it on regardless. I was told that the noise was coming from the bolt or pin in the back of the rotor on the front passenger side being put on too tight so he attempted to fix it.
The noise went away for a weeks only to become louder, I returned in May 2018 to be told by the Technician that now I need to replace the sway bar links, I agreed in hopes to FINALLY fix the car completely. Two weeks later the sound returned from the same side so we returned to Mr. Tire and had Technician: ** look at the vehicle and finally get the issue fixed, he now informed me that the lower ball joint on that side needed to be fixed and we agreed in hopes that this would be the last puzzle in fixing the car. Two weeks later the car was so bad and the right passenger tire felt like it was going to fall off and the noise was even louder.
I called the Kia dealership in hopes that they would be able to take a look at it but they assured me that since they did not do the work on the vehicle they would not be able to inspect it. I took it to another Mr. Tire located on 14709 Baltimore Avenue Laurel, MD 20707 on 7/7/18 and explained to them everything that had been occurring trying to fix the front passenger side tire issue and asked that they inspect everything and inform me of what they see. I was given a call by the front desk representative named ** and was told that Technician: ** diagnosed the car with needing front struts, back shocks and also rear brakes, nothing at all was mentioned about the real issue. They informed me that once I get these things fixed then the sound will go away.
We decided to get the shocks and brakes down despite Kia dealership checking the struts and shocks prior and informed us that there was no need to replace these items yet. We still asked about the noise that we originally asked them to check and they informed us that the noise would go away while fixing the other issues. Not even two week later the front passenger side tire was so severe that all you heard was metal on metal and the tire was very wobbly.
On 7/13/18 while attempting to drive to work, the car was in such bad shape that I had to immediately take it back to Mr. Tire on 14709 Baltimore Avenue, Laurel, MD and asked that I was sick and tired of coming in for the same problem only to be told that it was another issue and to only look at the front passenger side tire and let me know what is going on. I was informed by Technician: ** that it was the wheel bearings on that side and the reason the wheel bearing went bad is because Mr. Tire located on 131 Second Street Laurel, MD 20707 put the axle back on wrong when working on the vehicle. I agreed to have the work done and informed them at that time that I would deal with corporate to attempt to get my money back for all of the service they performed including parts I didn’t need.
The technician put the wheel bearings on and after sitting in the shop for close to 10 hours waiting on the car, I was told that I would need to replace all of the items on that side: (control arm, axle, knuckle, wheel bearings and ball joints) but that it was safe to drive home and return when the parts get in. The drive home from the shop was one of the scariest drives of my life, it was not safe and I got home parked the car and immediately called the next morning to voice my concerns.
The reason I was told that I now have to replace all of the parts is because of the axle being put on incorrectly and it damaged the other parts, this was done at Mr. Tire located on 131 Second Street. I have attempted to resolve these issues with both of these shops so I can get my car fixed correctly only to be left on hold, told I would be called back and even been told that labour would be removed but I have to buy all the parts. The parts would have not had to be replaced so soon if it wasn’t for the negligence of the technicians and staff at the Mr. Tire shops. The total amount for service trying to get this one item fixed was over $2,000 and that is not including the new parts that I could potentially have to purchase because of the faulty service.
I was there to purchase new tires to be installed. I declined all other services, as I had just had the car serviced at the dealer. The manager performed an alignment anyway, which he tried to say I needed and charge me for. When I stated I had declined that, he said he would include it as a courtesy. When I left the store, that's when I noticed my car pulling to the left, completely out of alignment. I took back to my dealer, who confirmed it was out, and realigned my car, but I had to pay for it. I contacted Mr. Tire immediately for reimbursement. They are complaining that they need this form and that receipt, so I called their corporate number. They stated the same thing, so I had my dealer email the spec sheet, receipt, etc. They continue to ask for more documentation, and will not reimburse me. Buyer beware.
I decided to order tires from Tirerack.com and had them shipped to the Mr. Tire in Shrewsbury PA for install. I called to make an appointment and was quoted $78 for install, plus $30 per tire for new TPMS sensors. I agreed because the TPMS light was on. Everything went fine at first as my car was taken at the appointment time. An hour later the mechanic said I would need an alignment. $85. OK. Two hours after that my car was done. Three hours to get four tires installed and alignment - seemed a bit long.
Anyway, I got into the car and drove off - only to see the tire pressure light blink for 30 seconds then stay on. Drove for a while thinking maybe it just needed to be reset but it did not go away. It did not - they had not even reset the light. I went back and they said the light was on when it came in. Nothing they can do except replace the TPMS sensors - at $75 a wheel (plus labor)! They are $40 each online. While I was waiting, a lady sitting next to me said she was giving Mr. Tire one more chance after another Mr. Tire tried to sell her tires she knew she did not need. I'm not giving them another chance.
I couldn't give them 0 stars. I purchased 4 Goodyear Kelly Edge 55,000 tires from Mr. Tire in Stow, Ohio in July 2016. In May 2018 at 26,872 miles, Mr. Tire informed me that the tires needed to be replaced. They lasted less than half of what they should have. The tires were rotated every 7,000 miles per the original salesman, and the wear on the tires was perfectly even across the width of all 4 tires (per Goodyear the next day). The 1st settlement Mr. Tire offered was to buy 3 get 1 free, and the offer was only good for the same tire that I already had. This was also the SAME ADVERTISED OFFER that ANYONE walking in off the street WOULD GET.
After bringing that to the attention of the manager (Dan), he took another $75 off the total bill. But BEFORE he did that, he raised the price of the tires by $36, effectively OFFERING ME A TOTAL OF ONLY $39. (The lower priced tire was advertised on their own and everyone else’s website; $119.99 each vs the price I was quoted of $128.99). I was also offered free Road Hazard insurance (which I would never buy) and a free alignment (that I will get for $49.99 vs their price of $104.99). I went to GOODYEAR and the great folks there GAVE ME A NO HASSLE WARRANTY ADJUSTMENT of $252 which was slightly over half the cost of the tires, pro-rated right down to the very last mile. And it was applicable to either the same or any other tire that I wanted. Kudos to Goodyear and shame on you Dan and Mr. Tire.
Brought car in for oil change and tire rotation. I marked the tires to confirm the tires were rotated. Tires were not rotated, but was told they were when I asked. They took car back and rotated tires, but returned car back with slash on the side of rear tire. I had to replace tire.
Senior citizen here. Went to Mr. Tire for tire rotation and brake check. Was told that I needed four new tires at $62.00 each. I agreed but then when he showed me the cost I really wasn't looking in detail at each item. I was just trying to figure out how to come up with $462.00. This was plus an alignment which they said I needed. I paid the bill and noticed $79.99 charge for mounting the tires and whatever else is needed. My daughter told me that is usually included in the price of the tires so I'm guessing I got taken. I called Walmart and they gave me a much lower price and just so you know Mr. Tire told me they usually beat their price. I will not be returning. This has put me in a serious money situation.
Went in for an inspection and oil change and had coupons to use. Cost started at just over $30 but needed to add an air filter. Then things went terribly awry - I was told about other parts/work needed and after stating several times that I would take care of the other issues next week and being advised that this was a safety issue even though I confirmed that my car would pass inspection, I'm not even sure why, but I agreed to two of the suggested repairs. When feeling a bit lost when discussing the cost, I stated that I wanted to write this all down but was advised that this would be explained later. By the time my car was ready after being there over four hours, I just needed to get home and signed the paperwork and escaped.
When going over the bill of over $530.00 and noting that I didn't even get the minimal amount discount provided by the coupons, I realized that they saw me coming - female, senior citizen - easy to con. They will not provide credit for the coupons and I don't know how to handle the fact that the check tire light is on - almost afraid to go there to use their air & gauge for the tires & hope they don't try to charge me for this. Kicking myself for being so easy to con - I think they have had practice.
I haven't written a review yet for my experience at the Mr.Tire located at 11085 Mall Circle, Waldorf, MD but after reading other reviews I feel I should do so to encourage others to look elsewhere unless you truly have a emergency. I placed an appointment to have a recently purchased vehicle looked over and given a tune-up, which involves the usual suspects, before taking the SUV in it was operating normally but as it was used I wanted it to have a tune-up just in case for peace of mind basically. They had the SUV in the garage for about a hour and a half, they come out, say everything is done and hand me the keys. I pay the bill. I go outside start it up and it sounds normal, then I start to drive to the stop sign and notice very loud noises, I turned out to the road and made it maybe 50 feet and had to stop in a parking lot, the car sounded like a farm tractor and was shaking horribly.
I decided to drive home which was about 10 minutes away, at the traffic light it stalled, but started right back up. I made it home and called Mr.Tire, the man on the phone said I should bring it back that night or in the morning, I asked for a tow and he declined. I was assured that their "best guy" would be looking at it in the morning. So I caught a ride home after dropping it off that night and the next morning they called me saying that I must have messed my own car up by driving in Eco Mode, and that they would give me a discount on fixing the issue. Never mind that driving in Eco Mode shouldn't really hurt your vehicle.
I picked it up again, and the check engine light came on again, so I took it back that day. The guy that checked for problems did nothing more than reset the code, as he gave me my car back 15 minutes later. Guess what? The same issue occurred again, this time it sounded like a farm tractor again. I called Mr.Tire and told them how ridiculous this was, my family insisted I just take it somewhere else but I refused because I'd get charged by someone else. I brought it back and told them I wouldn't pay. They said they wouldn't charge me.
The "head mechanic" said somehow a spark plug was unseated, and kept the line that somehow me using Eco Mode was the fault for all of my issues but declined to charge me. This guy was rude. Very, very rude. He hung up on me as I was saying thank you. How they managed to screw up a tune up and then had the nerve to charge me again to "fix" their mistake is beyond me. The only plus is that I did get new spark plugs? For 500$+. I highly discourage anyone from using Mr.Tire of Waldorf at Mall Circle.
I had my car towed to Clark Tire aka Mr.Tire on Monday. Just to get a new battery put into my car. I was told it would cost me $150 dollars and I had to leave my car there overnight. The next day I get a call from someone from Clark Tire, can they check for rush for $63.00 dollars. And I might not need a new battery. But I already explained I know for a fact I need a new battery. Bottom line I get a call again saying I need a new battery. The catch is now they wanted a whole lot of extra money. To make matters worse I called back and spoke to speak to a manager and the guy on the phone started yelling and screaming at me. So decided to take my car somewhere else. Remind you they never did any work to my. But I still had to pay $58.00 dollars for them doing nothing. What a scam.
I went to get an oil change and I looked out the door to where my car was and the tires were off. I had just gotten new tires, and the men at Mr. Tire told me that I had a nail in my tire. I told him that I would take the tires to where I got them. It took so long for this to be done. I went to the place that I got my tires and they told me that I didn't have anything wrong with my tires, and no nail. What in the world is going on here? Because, I'm a woman that you are going to take me for a ride? I don't think so!!! The man at the desk, was trying to push the tires on me. You guys better learn how to teach a woman. I will never go back to Mr. Tire!!!
I had some work done at the Mr. Tire on Court Street in Binghamton, NY. I was hoping for a positive experience as it was initially my first time having any work done to my vehicle by Mr. Tire. I was there to have an oil change, basic spark plug tune up, and an alignment done, I waited about 2 1/2 hours for my vehicle, and when all was said and done, the price was $284, I was shocked and asked them how they came up with that figure, also my oil change was supposed to be complimentary because I used their mobile app.
They told me that their labor rate was $101 an hour and that the price was stated before they had started the work, which was incorrect. I knew what the labor rate was, but I wasn't having an exhaust put in or anything like that. When I pointed that out, the manager had dropped the price. If I hadn't said anything I would have been paying more than double for basic services, I wonder how many people this location has ripped off, especially elderly people.
Twice now, I have tried to use the free tire repair coupon but both times, they found something about my tire that was beyond repair. They then tried to overcharge me for new tires that are priced a lot less everywhere else. My tire had a nail that was on the tread and not the wall and should have been a simple repair. However, they inform me later that they have found a hole in the wall and tried to charge me for a new tire that was way overpriced. This is completely dishonest and reprehensible!
I was a return customer to Mr.Tire in Frederick Maryland even though I've heard rumors about the quality of their service. I had a couple problems in the past small but nonetheless a problem with them doing complete service work. One time I thought they didn't rotate my tires and I was right coz I had removed a valve stem cap from the left rear tire and when I got to pick the truck up the valve stem cap was still off in the left rear tire so they did not rotate my tires as they said they were going to. I made an appointment online for oil change service and arrived there 10 minutes before my appointment time and said I would wait.
Well needless to say one hour later my truck was still sitting in the parking lot and they had not been taken in to be serviced. I went in to the customer service desk and inquired as to why my truck wasn't taken care of yet because I had an appointment an hour ago. They actually didn't have no reason as to why it wasn't done yet. They said they had a new guy and he was supposed to do it. Then whatever else they said none of it made any sense at all. It was not necessary. Do you even say anything. So I asked for my keys and said to them. "Apparently you're too busy today to even honor your appointment so I will go elsewhere and I'd like my keys. Thank you."
They gave me my keys and I walked out the door and get in the truck and some assistant manager or whatever came out and started apologizing and said, "I hope this doesn't reflect on our service in the future and blah blah blah," and I just basically told him that I would not be back to have any service work done. I'm going elsewhere. He finally told me something about they only have one left that could pick up my big truck and it was being used by somebody else and they couldn't get my truck in. I never offer me any compensation for waiting an hour, did not really apologize at all to speak of and so I just left and I will not go back to Mr. Tire in Frederick Maryland on Patrick Street.
Mr. Tire Northeast Minneapolis - Not only have I been satisfied and impressed with the service Steve and his crew have given me over the years, everyone I have directed to Mr. Tire has enthusiastically thanked me and reported a happy outcome for their vehicles.
I change my oil quite frequently because I drive commercially and put a lot of miles on. I saw a coupon online for $14.95 so I booked an appointment at The Mr.Tire store # 1169 33080 Colorado Avenue Avon Ohio 44011. The manager ** told me it will cost me $28.00 for an oil change because the coupon was not valid unless I had a Mr.Tire credit card. I saw these other coupons in the store and he told me that the same applies to those. I needed the oil change but I will never go back there again.
I had a bad experience many years ago at a different store on Lake Avenue in Lakewood, Ohio and should of taken heed to that. They broke a part on a simple oil change. Anyways, I have never gone anywhere where they won't accept coupons for oil changes. There was nothing stating that you needed to have one of their cards to use the coupons. The manager is very shady and a rip off artist. They are very bad business people and I believe everything all you other people have gone through with them.
Don’t go to this nasty place for auto service. Their staff are unprofessional and absolute liars. You gonna jeopardize your life if you do and they won’t be responsible for mistake they made. I did the oil change here some day last week. Then my car leaked oil the following day on the highway, fortunately stalled near the exit so me and my family did not get killed. I had to tow my car to the closest Mr. Tire in Fayetteville and the tech there told me my car's oil filter was loosely installed which caused the oil leak and all of these. Later we complained here with its manager. The guy kept making excuses and did not take any responsibility other than inspecting my car.
My travel plan was cancelled, my and my family's life were in danger, etc. He still says “Every human makes mistake, don’t you?” That’s the dumbest thing you could say to your client, so stupid. You make mistake then what? You should correct your **, take care of your **, not even to say such a simple but deadly mistake. According to what he said, guys, if anyone go to this place for oil change and your oil change filter is installed loosely by their unprofessional crew, they don’t need to compensate you anything even if your life was in danger because of them. Service is lame and staff are indifferent, arrogant both here and in Fayetteville. Again if you wanna be safe and maintain your car well, do not go to this place!
Mr. Tire is a joke. Got 4 new tires. 2 of them were defective after 5,000 miles and the best they can do is give me a free warranty. Are you kidding me? Never again will I deal with them. Not to mention the girl at the counter is very rude...
Went to have an oil change and estimate done for exhaust on my car on 6/30 & gentleman at the counter told me it was very busy and would I like to make an appt to come back in the morning and they would have me in & out. I came back the next day at my scheduled time and they told me it would be an hour so I left it. I called back 2 hours later and they said I still had another person ahead of me. I asked what was the point of the appointment then. Needless to say 3 1/2 hours after my scheduled time my car was done. As far as estimate, he told me what it needed but not the cost. But did tell me that these other things were wrong and they would cost me around $800. He did however take $10 off my oil change, but when I got in my car they never even put paper down so now I have stains on my driver side floor and no written estimate. Never again.
Went to Mr. Tire in Columbus, Ohio. A few days later while on the freeway going to work my car stalled. Had it towed to mechanic. He said no oil filter and no oil was in my vehicle. He put oil and filter on the car. I picked up my car and it was fine until the next day. When it wouldn't start. I lost my job because of Mr. Tire. I did deliveries and used my car for employment. I called them. They would not take responsibility for what they did. Oil change here killed my car. I am so upset because I do not think have a way to see my sister. I just found out she has cancer.
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