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They provided a useful quote by email. with comparable tires and an alignment the cost was over $100 less than their competitors. They provided friendly same-day service and completed the work faster than quoted. They even found some other items in need of repair or replacement and did the necessary work at reasonable cost. The ride is so smooth now, it is like I have a new car.
Last week I asked for a quote from my local Mr. Tire store via their website for new tires and installation. I reviewed the quote and ordered new tires. My quote was for 5 Yokohama Advan Sport A/S + 245/50R18 Tires, advertised on Mr. Tire website $211.99 each plus installation. Total for my quote was tires $1059.95, Basic installation for tires $99.95 and $25 for tire disposal for a grand total of $1184.90. When I picked up my car the total was for a whopping $1632.05, a difference of $447.15. I did not ask for nor did I authorize an alignment but was charged for the service ($129.99). I was also charged for lifetime install on tires which I did not request (123.96). I feel completely ripped off by this store.
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Mr. Tire is a great company. Every time I ever have any issues with my tires I definitely turn to them. They have great quality tires for a very cheap price. The customer service is also excellent and I am able to get in and get out in a timely manner. I would definitely recommend them to anyone who is in need of tire services.
I’ve decided I will ALWAYS go to the Mr. Tire in Laurel (there are two- go to the one across from McDonalds). First, they are quick and efficient and I usually don’t have to wait more than an hour. If I call in, they ask for my phone number associated with my account and it’s super quick and easy. The guy at the front desk, Joseph, is amazing. He knows his cars and can try to provide some quick potential diagnoses even when you’re like me and don’t know that much about cars.
My description of the issue was not very knowledgeable (it’s making weird revving noises when I drive between 30-60mph) but he listened and definitely provided some potential fixes. He is a straight shooter too and told me I would need a tune-up soon but gave me a price range and said I didn’t have to do it today but should get it done within a certain time frame. He didn’t try to sell me random unnecessary services nor did he try to make up services and parts that I didn’t actually need- which had been my experience at other shops (including the PepBoys at Laurel). He was also super hospitable and showed me the waiting room and was just really kind and helpful. They got to work on my car right away. I appreciate their speed and efficiency and consideration.
I don’t know why the PepBoys is always so crowded because they are awful. If you live near or get your car serviced in Laurel- seriously, go to the Mr.Tire across from the Laurel Towne Center and ask for Joseph. Obviously, I like that there isn’t always a huge line but I’ll sacrifice waiting a little so more people can get proper and honest service with Joseph at Mr. Tire in Laure instead of PepBoys.
A bit of background on my awful experiences at PepBoys in Laurel and why I hate on them so much- I went to the PepBoys near me regularly because it is so close to my house. However, I keep having multiple bad experiences and will never return. They first took out my cabin air filter and later realized they didn’t have a new one compatible with my car (which is a standard Nissan Versa). They threw out the old one so didn’t replace it and never told me so I drove around with no filter at all for months before realizing. Then, I went again and set up an appointment for the first morning slot so I wouldn’t have to wait. The mechanic was an hour and a half late. Then, they claimed I needed new wiper blades but I had just changed them three days before.
When I told them, they said, “oh yeah, you’re right.” The next day after the oil change, my car began and is still (now months later) making weird noises when I drive between 30-60mph. (This is actually the issue I mentioned above that they fixed at Mr.Tire) Lastly, I made an appointment for an oil change today at 9. They told me they were busy and wouldn’t be able to start service for about 2 hours. I pretty much returned today to ask what they had done to my car last time. I left and went to Mr. Tire and they are awesome and honest and helped me right away. Oh and also- even though there’s a sign for everyone to wear face masks at PepBoys, both employees at the desks were not wearing any!!
Do not buy Road Hazzard insurance on your tires from Mr. Tire. I had a flat 3 weeks after buying 4 new tires. I purchased Road Hazzard on all 4 tires. They said the tire was not fixable and gave me another tire and I was charged 55.00 even with insurance. Crooked tactics, Get your tires from Walmart and save your money.
Cheating, lying long-haired manager for Mr Tire at 126 N Frederick Ave, Gaithersburg, MD 20877, charged high price tires but installed low/cheap differently signed tires for customer! Poor understanding ability of customer's need and bad attitude and communication--should be fired! I've filed partial disputing! 2021-7
Mr Tire on Brewerton Rd in North Syracuse ripped me off and I want EVERYBODY to be aware of this. After I presented a coupon for an oil change and tire rotation for $24.99 I was charged $64 for the service and told that I required synthetic oil. AFTER THE WORK WAS DONE. Why didn't these monkeys tell me this before the service so that I could decide if I WANTED IT OR NOT? Well they weren't thrilled with my coupon and wanted to rip me off. I was waiting for over 2 HOURS after the appointment I had made but they needed to RIP ME OFF. Drivers Village sent me a memo that their service would cost me $69 but I wanted to save money and was duped into this $24.99 special which was just a RIP OFF and WASTE of time. Buyer beware. Mr Tire on Brewerton Road in North Syracuse is a FRAUD. YOU'VE BEEN WARNED by Lucas **. Enough said.
These guys installed my new struts all around on my wife’s car back in June 2020. The install was not done correctly and parts remained loose when I got home. I took the car back the same day and they tightened up my lower control arms and said they verified everything else was good to go. Months go by and we keep hearing a noise not expecting it to be my suspension again since they had looked over the car twice (Note: there is no record of Mr. Tire tighten my suspension a second time, as they just did it when I brought it back. So I will come back to why that is also important). For the safety of my family I took the car somewhere else and they determined the noise was from the rear suspension. So I had to have them replaced again in less than a year.
Let’s also consider TRUST. These guys expect customers like myself to have trust in them to work on my car but they had zero trust in me when I told them my rear suspension was loose because then they wouldn’t have to offer a refund and since I was unable to prove it based on a technicality of the other shops minimal notes, I got denied because they couldn’t trust my explanation of loose parts moving around on my vehicle. I love how it’s a one way relationship with companies like this one. Below is a full read of what occurred.
I called Mr. Tire and to no surprise they said they cannot do anything to help me or refund the cost of labor on the rear suspension work they said they completed. So I left my review and customer support contacted me asking for me to call them. So I contacted customer support and explained what happened and what I discovered. The rear suspension was loose and there were rubber shavings near the top mounts. They asked for the paperwork from the other shop and it notes noise from the rear but not specifically loose struts. So from technicality on note taking they denied my refund request on labor for the rear suspension. This very same company whom did not have any notes on my car being brought back the same day is holding onto the fact that it wasn’t clearly noted from the other shop for why there was rattling noises.
Let’s be clear, it would not rattle if the parts were not loose! I think I was being reasonable by asking for only the labor for the rear suspension to be refund due to the lack of them not tightening down my struts. I wanted nothing more than a refund for services never rendered. The customer support and focus on customer safety is horrible and these guys just used a technicality to get out of it when they don’t even document their follow up work. If I could leave a negative review I would and companies that use stupid policies to protect their own hide versus standing by their work really just continues to give automotive shops a bad stigma.
I hope this type of service, stress, and worry these guys gave me and my family never happen to others or even themselves. It’s not worth the money nor the effort dealing with them anymore. Worrying about the safety of your family and trusting people with a vehicle to help keep your family safe on the road was what I had hoped for but sadly they care more about their bottom line than making a customer feel better about a routine job done wrong.
On August 15 2020; I took my vehicle to Mr Tire Auto Service Center located at 7080 Matthews Road Route 210; Bryan’s Road Maryland, 20616. I wanted a front end alignment, oil change, tire rotation, filter, and other fluids checked. My vehicle was inside the shop for less than 15 minutes and all the requested items were reported to as being preformed. Supposedly all these things were done by one guy. Then, I just took my daughter's car to Jiffy Lube with three/four guys Working on it and it took forty five minutes for them to do the following: tire Rotation, oil change, filters changed, and all fluids checked. Then I checked with three other mechanics and showed them the printout from Mr Tire, and they said it’s no way that The One single Auto tech performed all they said that was done, in 10 minutes, was actually performed.
My call to Mr.Tire to express concerns, their response was that the work done was by “our senior man with 20yrs experience” and that some work I requested, was determined not necessary...DESPITE THEIR BILLING ME FOR THE SERVICE! WARNING TO ALL Don’t Trust MR. TIRE on Bryan’s Road, as they will probably deceive and cheat you as they did me... Will never take my vehicles to them ever again!
I am highly disappointed in the services that I have recently received from Mr. Tire on Blackwood-Clementon Road in Clementon, NJ. I feel as though Mr. Tire and their staff are liars and thieves. I scheduled an appointment on July 3, 2020, for an oil change and to have my car looked at for concerns of a “shake and vibration” to the steering wheel and tires. The “shake and vibration” occurred mildly or not at all while going under 55 miles per hour; however, when going over 55 miles per hour, the “shake and vibration” was significant and even worse when braking. I was advised by Mr. Tire staff that the “shake and vibration” was due to the need to replace the front brake rotors. Due to the expertise and previous positive experience with them I agreed to have the rotors replaced along with brake pads. When driving off with the car after repair, I did not feel the “shake or vibration” because I was going under 55 miles per hour.
On July 16, 2020, while running some errands, I drove my car on the highway, going over 55 miles per hour my car began to “shake or vibration” again even worse than before. Greatly concerned, I immediately returned my car to Mr. Tire to make them aware of the same problem. I was aware that it was late in the day when I arrived and did not expect my car to be looked at that day and agreed that I would leave my car there for them to look at the next day. I did express my concerns about already paying $325 on July 3rd and that because the first repair did not solve the issue and because they misdiagnosed by car issue that I should not be expected to pay for additional repairs. The staff looked at me strange but stated they would look at the car and let me know what the issue was.
The next day I called and spoke with a different staff to make him aware that I had left my car the day before to have it looked at. The new staff for the day was unfamiliar with what was going on and stated he would investigate what was going on and return a call. After waiting 1 ½ hours I returned a call back and was advised by staff that my car was ready, and they would give me the quote on the repairs completed once I arrive, reporting that the actual issue now was that the wheels needed to be balanced and a weight replaced. I kindly explained to the staff that I should not pay due to the same problem existing and them misdiagnosing my car, strangely the staff did not disagree and advised that I can pick up my car. One, it's strange that if they expected me to pay for the second repair, as well, that they would first give me a quote BEFORE they fix the car?
Once there the staff handed me my keys with no receipt, when I inquired about a receipt he stated I did not need one, I requested a receipt to have proof on what was suppose to be repaired. The staff was discouraging stating I would have to wait 10 minutes or that I could come back in the middle of the week to pick up at a alter time. I disagreed and waited for the receipt. Second, it's strange that they did not want to give me a receipt on the services they provided? Third, my car was in the same spot it had been in when I left it overnight and did not appear to have been moved with my odometer/trip miles remaining the same when I dropped it off the night before. From my observation it appears that Mr. Tire got over on me by charging for services that have not been resolved and lying about it.
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