Mr.Tire

My description of the issue was not very knowledgeable (it’s making weird revving noises when I drive between 30-60mph) but he listened and definitely provided some potential fixes. He is a straight shooter too and told me I would need a tune-up soon but gave me a price range and said I didn’t have to do it today but should get it done within a certain time frame. He didn’t try to sell me random unnecessary services nor did he try to make up services and parts that I didn’t actually need- which had been my experience at other shops (including the PepBoys at Laurel). He was also super hospitable and showed me the waiting room and was just really kind and helpful. They got to work on my car right away. I appreciate their speed and efficiency and consideration.

I don’t know why the PepBoys is always so crowded because they are awful. If you live near or get your car serviced in Laurel- seriously, go to the Mr.Tire across from the Laurel Towne Center and ask for Joseph. Obviously, I like that there isn’t always a huge line but I’ll sacrifice waiting a little so more people can get proper and honest service with Joseph at Mr. Tire in Laure instead of PepBoys.

A bit of background on my awful experiences at PepBoys in Laurel and why I hate on them so much- I went to the PepBoys near me regularly because it is so close to my house. However, I keep having multiple bad experiences and will never return. They first took out my cabin air filter and later realized they didn’t have a new one compatible with my car (which is a standard Nissan Versa). They threw out the old one so didn’t replace it and never told me so I drove around with no filter at all for months before realizing. Then, I went again and set up an appointment for the first morning slot so I wouldn’t have to wait. The mechanic was an hour and a half late. Then, they claimed I needed new wiper blades but I had just changed them three days before.

When I told them, they said, “oh yeah, you’re right.” The next day after the oil change, my car began and is still (now months later) making weird noises when I drive between 30-60mph. (This is actually the issue I mentioned above that they fixed at Mr.Tire) Lastly, I made an appointment for an oil change today at 9. They told me they were busy and wouldn’t be able to start service for about 2 hours. I pretty much returned today to ask what they had done to my car last time. I left and went to Mr. Tire and they are awesome and honest and helped me right away. Oh and also- even though there’s a sign for everyone to wear face masks at PepBoys, both employees at the desks were not wearing any!!

Let’s also consider TRUST. These guys expect customers like myself to have trust in them to work on my car but they had zero trust in me when I told them my rear suspension was loose because then they wouldn’t have to offer a refund and since I was unable to prove it based on a technicality of the other shops minimal notes, I got denied because they couldn’t trust my explanation of loose parts moving around on my vehicle. I love how it’s a one way relationship with companies like this one. Below is a full read of what occurred.

I called Mr. Tire and to no surprise they said they cannot do anything to help me or refund the cost of labor on the rear suspension work they said they completed. So I left my review and customer support contacted me asking for me to call them. So I contacted customer support and explained what happened and what I discovered. The rear suspension was loose and there were rubber shavings near the top mounts. They asked for the paperwork from the other shop and it notes noise from the rear but not specifically loose struts. So from technicality on note taking they denied my refund request on labor for the rear suspension. This very same company whom did not have any notes on my car being brought back the same day is holding onto the fact that it wasn’t clearly noted from the other shop for why there was rattling noises.

Let’s be clear, it would not rattle if the parts were not loose! I think I was being reasonable by asking for only the labor for the rear suspension to be refund due to the lack of them not tightening down my struts. I wanted nothing more than a refund for services never rendered. The customer support and focus on customer safety is horrible and these guys just used a technicality to get out of it when they don’t even document their follow up work. If I could leave a negative review I would and companies that use stupid policies to protect their own hide versus standing by their work really just continues to give automotive shops a bad stigma.

I hope this type of service, stress, and worry these guys gave me and my family never happen to others or even themselves. It’s not worth the money nor the effort dealing with them anymore. Worrying about the safety of your family and trusting people with a vehicle to help keep your family safe on the road was what I had hoped for but sadly they care more about their bottom line than making a customer feel better about a routine job done wrong.

My call to Mr.Tire to express concerns, their response was that the work done was by “our senior man with 20yrs experience” and that some work I requested, was determined not necessary...DESPITE THEIR BILLING ME FOR THE SERVICE! WARNING TO ALL Don’t Trust MR. TIRE on Bryan’s Road, as they will probably deceive and cheat you as they did me... Will never take my vehicles to them ever again!