Mr.Tire Reviews

Came to Mr. Tire for a oil change, courtesy check and tire rotation. They change the oil, never check my fluids, my lights or brakes. Requested that my tires be rotated because the front tires were more weird than the back and they declined. The service stated that I just needed new tires and kept the bad tires on the front. After leaving the shop, I was flagged down and told that my front light was out and my back brake light meaning they never checked anything else but changed my oil and sent me on my way $39 oil change in 14.95 additional charge. The manager kept continually saying, "Well I put the cost of two tires on there."

August 25th 2024. I brought my car in to the 4th St. Massillon, Ohio location to have both drive axles replaced and some other work done. They called later that day when the work was done and I picked up the car. Problem 1 was the price. Their labor rate is $168.00 per hour. But I bought the parts online and they were willing to put them in. But it gets much worse. After 6 days driving the car I noticed that whenever I hit small imperfections in the road the front end wanted to go left or right even though I was holding the wheel straight. That brings me to problem 2. I scheduled a wheel alignment at Midas and when they lifted the car, they found that the front end had loose parts AND missing parts which could have caused a catastrophic accident. I've enclosed pictures.

Made an appointment yesterday for a simple oil change and tire rotation—$109 for synthetic oil. Car was taken at 2 PM, and wasn’t ready until 3:30 PM – far too long to wait for an oil change tire/rotation. As I do with every tire rotation I made a chalk mark on the driver's front tire. Before I got in the car to leave I checked, expecting to find the chalk Mark on one of the rear tires. Unfortunately the chalk Mark was on the same driver front tire. I checked the ticket and the tire rotation was clearly marked as having been performed. When I went back to the office to complain, the service people reluctantly told me to have a seat and they would take care of it-like business as usual! I guess most concerning all was their total lack of ownership of putting me through the inconvenience of spending yet more time at their shop. Was it because the store is unethical or just because they run a sloppy operation? Don’t know, but do know I’ll not be back!

I was given a price for a patch job. When work was done. Price almost doubled. Tried to discuss this with manager. I was told by him in front of 12 year old son to get the ** out of his store. This store is located in Lutherville Maryland. I have emailed and called Mr Tire. They have not responded to any of my calls. Company does not appreciate customers.

Mount Airy, MD - Cannot trust these folks. They are not interested in fixing the issue of concern but want to ALWAYS create additional and un-needed service sales. Needed a slow leak repaired, got a call that they needed to replace the tire as the puncture was in the side wall, it wasn't. Also tried to sell us an additional tire that they said needed to be replaced. Took the car to a reputable local shop and was charged $43.00 to repair the tire in question. Inspection of the other tire showed they were in excellent condition. BEWARE of Mr. Tire.

Southgate, MI Location - I recently had a frustrating experience with Mr Tire and Wheels in Southgate. I bought two used tires on a Friday afternoon, and by Sunday morning, my low tire pressure light came on while driving on the freeway. After work, one of the tires was completely flat with a noticeable hole, which another tire shop discovered. I had to replace both tires as the second one was not the correct size for my car. This mishap cost me $120 and led to unnecessary inconvenience. Be cautious when buying from this shop—ensure tires are shown to you and check their sizes carefully. This experience has unfortunately given Mr Tire and Wheels a bad reputation in my view.

These people will bait and switch. According to some of their overworked staff the management does not care about the customer or the employee. The employees have been asking for necessary equipment for over a year without any reply from managers. They did not even have the ability to charge my battery! I called to make an appointment because my battery would not hold a charge. Mr. Tire now outsources offshore customer service. So I am speaking to someone who enjoys English as a (distant) second language. I ask her how much the battery will cost for my make and model and she tells me $99 with free installation on a Duracell car battery.

Lewes DE location. Arrived at the store first thing in the morning. Went there to repair a simple tire leak due to small screw in middle of my tire. It took over five hours to repair and charged $65. All my years, and flats fixed... What a disgrace.

Mr Tire Canton Georgia charged for ball joints but did not replace and stole parts from my newly purchased vehicle! Charged and paid for services not done! Removed shields and covers from vehicle and never replaced them! Confirmed by dealership and another mechanic - bolts weren't even attempted to unscrew since manufactured ball joints remained while dust covers, brake shields and engine cover still missing from Chrysler 300c.

I am leaving this review of the Mr. Tire on 8621 Baltimore National Pike in Ellicott City, Maryland. I had an appointment for four tires to be mounted on my car. The young lady behind the desk seemed to dislike the fact that I did not buy the tires from their shop. (Although I made it clear when I made the appointment over the phone a week earlier.) She began a lengthy sign-up process, which included leaving the office twice to check something on my car. I thought her attitude toward me was condescending and unprofessional, so I canceled the process and asked her to return my car keys.

Back in the Summer of 2023, my water pump failed, and I went to Mr. Tire to replace it. In early December 2023, the water pump failed again, and we went back to Mr. Tire to have them fix the issue. [Note: The vehicle moves approximately 1-2 a week; and sits in the driveway for the rest of the time.] Mr. Tire was going to charge us to replace and repair the water pump AGAIN; when, in fact, it was covered underneath their warranty. [Note: Mr. Tire also wanted to add other items and services that were not needed or required. We said “No” to those products and services; and just wanted our water pump repaired/replaced.] I had to call the corporate office to resolve the issue.

Charged a lot of money for repair BUT did not correct the problem. Appears they only guess for correct repairs. But charge as though they are experienced. When you finally reach customer service they will be no help.

Horrible, I was charged for service that was not provided on an alignment. They said they did the alignment but the truck was never pulled in and now my front two tires are worn out. Manager Heather was no help other than refunding my money. Now I'm screwed and my vehicle is not drivable but they don't care. Customer service sucks. I was on hold for 35 minutes plus just to be told, "Sorry about your luck."

They provided a useful quote by email. with comparable tires and an alignment the cost was over $100 less than their competitors. They provided friendly same-day service and completed the work faster than quoted. They even found some other items in need of repair or replacement and did the necessary work at reasonable cost. The ride is so smooth now, it is like I have a new car.

Last week I asked for a quote from my local Mr. Tire store via their website for new tires and installation. I reviewed the quote and ordered new tires. My quote was for 5 Yokohama Advan Sport A/S + 245/50R18 Tires, advertised on Mr. Tire website $211.99 each plus installation. Total for my quote was tires $1059.95, Basic installation for tires $99.95 and $25 for tire disposal for a grand total of $1184.90. When I picked up my car the total was for a whopping $1632.05, a difference of $447.15. I did not ask for nor did I authorize an alignment but was charged for the service ($129.99). I was also charged for lifetime install on tires which I did not request (123.96). I feel completely ripped off by this store.

Mr. Tire is a great company. Every time I ever have any issues with my tires I definitely turn to them. They have great quality tires for a very cheap price. The customer service is also excellent and I am able to get in and get out in a timely manner. I would definitely recommend them to anyone who is in need of tire services.

I’ve decided I will ALWAYS go to the Mr. Tire in Laurel (there are two- go to the one across from McDonalds). First, they are quick and efficient and I usually don’t have to wait more than an hour. If I call in, they ask for my phone number associated with my account and it’s super quick and easy. The guy at the front desk, Joseph, is amazing. He knows his cars and can try to provide some quick potential diagnoses even when you’re like me and don’t know that much about cars.

Do not buy Road Hazzard insurance on your tires from Mr. Tire. I had a flat 3 weeks after buying 4 new tires. I purchased Road Hazzard on all 4 tires. They said the tire was not fixable and gave me another tire and I was charged 55.00 even with insurance. Crooked tactics, Get your tires from Walmart and save your money.

Cheating, lying long-haired manager for Mr Tire at 126 N Frederick Ave, Gaithersburg, MD 20877, charged high price tires but installed low/cheap differently signed tires for customer! Poor understanding ability of customer's need and bad attitude and communication--should be fired! I've filed partial disputing! 2021-7

Mr Tire on Brewerton Rd in North Syracuse ripped me off and I want EVERYBODY to be aware of this. After I presented a coupon for an oil change and tire rotation for $24.99 I was charged $64 for the service and told that I required synthetic oil. AFTER THE WORK WAS DONE. Why didn't these monkeys tell me this before the service so that I could decide if I WANTED IT OR NOT? Well they weren't thrilled with my coupon and wanted to rip me off. I was waiting for over 2 HOURS after the appointment I had made but they needed to RIP ME OFF. Drivers Village sent me a memo that their service would cost me $69 but I wanted to save money and was duped into this $24.99 special which was just a RIP OFF and WASTE of time. Buyer beware. Mr Tire on Brewerton Road in North Syracuse is a FRAUD. YOU'VE BEEN WARNED by Lucas **. Enough said.

These guys installed my new struts all around on my wife’s car back in June 2020. The install was not done correctly and parts remained loose when I got home. I took the car back the same day and they tightened up my lower control arms and said they verified everything else was good to go. Months go by and we keep hearing a noise not expecting it to be my suspension again since they had looked over the car twice (Note: there is no record of Mr. Tire tighten my suspension a second time, as they just did it when I brought it back. So I will come back to why that is also important). For the safety of my family I took the car somewhere else and they determined the noise was from the rear suspension. So I had to have them replaced again in less than a year.

On August 15 2020; I took my vehicle to Mr Tire Auto Service Center located at 7080 Matthews Road Route 210; Bryan’s Road Maryland, 20616. I wanted a front end alignment, oil change, tire rotation, filter, and other fluids checked. My vehicle was inside the shop for less than 15 minutes and all the requested items were reported to as being preformed. Supposedly all these things were done by one guy. Then, I just took my daughter's car to Jiffy Lube with three/four guys Working on it and it took forty five minutes for them to do the following: tire Rotation, oil change, filters changed, and all fluids checked. Then I checked with three other mechanics and showed them the printout from Mr Tire, and they said it’s no way that The One single Auto tech performed all they said that was done, in 10 minutes, was actually performed.

I came to this business because I was needing to change the oil. Days before the check engine light turn. I got a test run by a couple of auto parts places and they told that my car was kind of coils problem and they recommend me to get a tuneup which I did with this Mr Tire people. $390 dollars for nothing. OUTRAGEOUS that they abused my trust (even I asked to see what they were going to do and I was declined because "their safety policy") next minutes after of performing the supposed tuneup... the check engine light was on again.!!! My daughter notice that the car was OUT of oil that I paid for changing the oil but they didn’t even put oil in it.... and they didn’t performed any tuneup to my car.

I am highly disappointed in the services that I have recently received from Mr. Tire on Blackwood-Clementon Road in Clementon, NJ. I feel as though Mr. Tire and their staff are liars and thieves. I scheduled an appointment on July 3, 2020, for an oil change and to have my car looked at for concerns of a “shake and vibration” to the steering wheel and tires. The “shake and vibration” occurred mildly or not at all while going under 55 miles per hour; however, when going over 55 miles per hour, the “shake and vibration” was significant and even worse when braking. I was advised by Mr. Tire staff that the “shake and vibration” was due to the need to replace the front brake rotors. Due to the expertise and previous positive experience with them I agreed to have the rotors replaced along with brake pads. When driving off with the car after repair, I did not feel the “shake or vibration” because I was going under 55 miles per hour.

Needed to replace two tires on wifes car so I made a appointment. One rear rim had a slight bend in it so I instructed them to make sure it stayed on rear of car. My wife picked up car and ended up with a bill of $280 for two cheaper brand tires with a quote of $173 for tires, mounting, balancing etc. The rim that was supposed to be on rear of car was marked by them indicating RR but they put it on the left front causing the car the vibrate. Took car back and made them correct misplacement of rims on car. They denied everything and said extras were normal. Finally left and on way home checked air pressure monitoring system to find 41psi in LF, 34psi in RF, 35psi in RR and 38psi in LR. Fixed air pressures when I got home. Will NEVER go back there for any reason especially in Morehead City.

If I could give the Delmar store a zero I would. My daughter dropped off her car with a slow leak in tire on a Tuesday afternoon. They called Wed morning. Said couldn't be fixed. Would have her a tire 8 o'clock Thursday morning. Called Friday morning. Blamed on computer then tire company then said could pick up car by 5 o'clock Friday. Go up there. No one is working on car. One tech is sitting in his personal car on phone. They say, "Two people ahead of you." So finally argue enough they are doing her tire now. Worst tire oil change company around. Don't let your wife, your daughter, your son anywhere near this place. They will look you in eye or talk to in phone and lie their ** off. In my opinion don't go anywhere near this joke of a store.

Great customer service and very polite and helpful. I really enjoy having my car checked at the Mr. Tire in Old Forest areas because the service is always friendly and they explain all the work they do to my car.

Mr. Caleb ** was very professional. I did not have an appointment. I had been there years ago. I wanted to get the air in my tires checked. Caleb directed where to pull up to and talked to an employee about what I needed. I had asked what the cost would be and he said there would not be. While the gentlemen was doing that, I asked Caleb what an oil change was and he told me. I said I would need to make an appointment for next week. I changed my mind a few minutes later and asked Caleb if he could work me do today and he said yes. They checked my battery as well and overall. All of the employees were helpful and respectful. While I was waiting, I observed the customers coming in to pick up their car, and the ones coming in with problems like myself. Caleb, as well as the others were all nice and friendly and it was just a great experience, and the environment was a happy one.

Went in to have a flat tire repaired. The service department discovered that the treadwear was in poor shape, which I hadn't noticed. John, the manager, gave me a great price for new tires. He is always very courteous and helpful. I highly recommend him!

I have been going to Mr. Tire for years and usually drop off my vehicles and pick them up later. This time I made an appointment for an oil and filter change and decided to wait. I watched them do the work and too my surprise I noticed several problems on my invoice when I got home. On the invoice they stated that they did the following which they claim is included with every visit, checked tire pressure, checked wheel torque, battery check, inspected brakes, courtesy inspection and scheduled maintenance review. Bottom line is they did none of the above except for the oil and filter change. Now I got to wonder what other cuts to service they do and claimed they did it. I will have to rethink if I will ever go to Mr. Tire again.

They gave me a good price on tires. Their service was fast and excellent. Most excellent service. I have used firms in the area and will not go back... Mr. Tire is the best. I got a estimate and dropped my car off on Monday at 8 am. It was ready by 9 am. No fuss no muss. All excellent.

Went into the West Henrietta Rd location for a tire rotation on 2009 Audi A5. After they were done, I immediately got a "brake sensor warning" light. The manager told the guy who did it to go look at. He yelled at me "ALL I DID WAS ROTATE THE TIRES" and he walked away. Now I have to go get the sensor THEY broke replaced. Absolute worst place!

I did so and he added $10.23 for tax on the battery that I was also charged for, for a total refund of $138.22. It took 6 days for a credit on my Amex card and it was for a incorrect amount of $108.83.

Shawn pulled a nail out a Front End Tire on my Jeep Wrangler last week. I had no appointment and limped in. He was Nice, Patient and Shawn knew what he was doing. No reason to go anywhere else in Carteret County. My Dad bought 4 new tires from Mr. Tire a few weeks ago. He also pulled in with a nail that ruined a tire. The lady working the desk was just as awesome as Shawn. 5 STAR TEAM. "Simply the Best".

Mr. Tire offers a ten dollar coupon but then simply adds 9.98 extra as additional. "Profits" for the shop. This is a deceptive trade practice which is illegal. Total ripoff. Manager said it was corporate policy and he could do nothing about it. I am sure that is the corporate party line they teach their managers to say when someone complains about this ripoff. Oil change with synthetic oil is 70 dollars with the extra fees. Time to start shopping around for a better deal.

This place and the people working there are absolutely amazing! I brought in a used car that I was looking into to buying and I asked them to run a thorough diagnostic check and look for anything concerning. They took the time to carefully inspect the car and explained to me all the details of the status of the car, showing me all the parts and areas that they were looking at, and breaking it down in a way that was easy to understand. They even took the time to drive the car around to assess the condition and then sat me down to discuss their findings and even their personal feelings about it, considering what they would do if they were looking to buy the car. They were so honest and helpful. It was truly an awesome experience. Thank you so much for all your time and help! I will definitely bring my business there again.

Mr. Tire at 550 West Union Street, Athens Ohio is an awesome place to take your vehicle for regular maintenance. I always have an awesome experience there. They are like family to me. Very courteous and prompt on getting work done.

Went here for new tires. The tires are fine but they scratched scraped the alloy rims. Mr. Tire promised a 300 dollar refund for the terrible service but then refused to honor that and refunded nothing. Also they said new rear brakes were needed, and when the car was taken to a different shop, the brakes were fine. I would never use Mr. Tire again and would recommend that no one should patronize Mr. Tire for service or tires.

Great Service. I like how they point out what future work should be done ✅. On time. Sam is the man. Had my car done in time to return to work. Explained all necessary work that could be done soon. Was friendly and very knowledgeable.

From confirming appointment to walking into store #733 I was greeted with the most outstanding from both Joseph and Anthony. While waiting for service to be completed, Joseph kept me abreast of the process and completion of my work. 2 very pleasant men. I have visited other Mr. Tires/Monroe service center and this center by far was my best experience. I left with a sense of satisfaction and comfort that the work done, was done with completion and confidence of a job well done. Thank you so much. Keep up the great works. Phyllis

I had my headlight bulbs replaced today. The agent Tony quoted 90 for the service that I found out from another associate that Tony underquoted the service. Tony said yes he did make a mistake on the quote BUT did not increase his quote. In these days service means everything and you should be Proud to have a guy like this who admitted he made a mistake, but not at the customer's expense. Thank you Tony.

I received terrible customer service at Mr.Tire in Stow Ohio. Rude manager. He was also rude to his assistant. I spent almost $1000 on tires and have never been more disappointed. That store is in need of a corporate review.

I went to the Mr.Tire in Chambersburg last summer and bought 4 new tires for my car. Not even a full year later, when my car went in for inspection, I was told by my mechanic that 2 of my tires needed replaced because they were worn down to the secondary rubber. I called Mr.Tire and they said that the tires were still under warranty and that I needed to provide proof of all balances, rotations, anything done with the tires before they would look at my tires and determine if they needed replaced.

Took car in for NY state inspection and it was done with great results and was told I will need tires come this Sept. and I will have them do it when I get back in a couple of weeks. They said when I get back to call them for an appointment and they will get them done.

I have came to this Mr. Tire for years. I have never had a problem, a very experienced group of guys, very knowledgeable they are fair and honest, which is rare today. They know me by my name, something else rare today, never bothered to go anywhere else as they have always taken care of my vehicles. Roger. Great Job guys???? ✌️

I came to this location at exactly 7:30 and the service writer with dreads refused to service my vehicle. I had a flat tire and he declined pulling my car into the shop. He said he could only do a visual inspection outside and add air. I saw two tech sitting by the door doing absolutely nothing. One **, one Spanish. I told the guy I live in Bowie and I didn’t feel safe driving home. He said all he could do is make me an appointment for tomorrow. I feel this is completely ridiculous. I went to the location up the street first. They were closed. The tech that was near the Marlo location was nice enough to look at my tire. He told me to drive here because they close at 8. It doesn’t take that long to patch a tire. I work in the automotive industry. I will NOT RECOMMEND THIS COMPANY TO ANYONE I KNOW!

The only issues that I experienced was that the moto app no longer works so I had to schedule my appointment online. Then my service was not automatically updated to My Carfax. As far as the service physically performed on my car. There is nothing to complain about. Everything was done properly at the store. My service was performed at the store in Lenoir NC. I am a regular customer and I always let them service all 3 of my vehicles when it comes to this routine type of maintenance.

I made an appointment online and when I went to go to the appointment the customer service person was rude. Told me I did not have an appointment. The customer service representatives did not let me speak or tried to make an appointment for me. I called the manager. He made the appointment and on appointment day, they work on my car and of course they told me I needed breaks but they did not give me a written estimate. I will never return... in Fort Washington Maryland.

The service is great! They get my car in and out in a hurry. That important to me because I work 3rd shift and I'm already tired and ready to go home when I get there. Most of all work is done properly.

It was a simple short visit in which the customer service was good and filled with friendly staff. Also they did a good job with the tire. They offered me a couple deals after I finished my visit as well to try and provide a better overall experience for me.

I paid cash for a set of tires and rims from this company. 04/10/2019 They did not fit. I returned them 04/11/2019 for a refund. No refund given. I returned the tires and rims in new/unused condition and was told I would get a refund for my purchase. But since I paid cash it would take about 10 days. I felt this was unacceptable. I called the customer service number 04/15, 04/17, and 04/18 and left a message. No return call. On 04/19/2019, I finally got to speak to Kyle **. Mr. ** informed me they would not issue a check until the end of this month. That is his company’s policy and he was not going to make an exception. This to me is completely unacceptable.

Drove my car to the service center in Laurel (Baltimore Ave) on Monday, 4/8 for battery/alternator check. They were extremely busy and said they would not get to my vehicle that day. I informed them that I would be traveling to CA on 4/9 and would not return until the following Monday, 4/15. They said they would work on it during that time and would contact me with updates before any work being done. I received a call on Tuesday, 4/9 and the tech explained that it could be the alternator. I wasn't satisfied with that answer because Firestone had just completed a check and stated that the battery/alternator were good. I asked the Tech to look at the print-out in the glove box and do a recheck. He said he would and would call me back before any work was started. By Thursday, 4/12 I still had not received a call.

I brought my car in for routine flushed and a system cleaning brake fluid was not replaced. Coolant wasn't replaced. Was told ** happens and I could drive It back with no fluid and they could top it off. 2 days later tells me head. Gasket is leaking and they will not fix It.

I was told the shocks for my car would cost around 1,052.00 dollars. I paid upfront with my debit/credit card. The car was not done when I was told to come and pick up the car, so I left it there and was told I could pick it up in the morning. When I came to get my car I was told that the wrong part was ordered and the price was only 609.00 dollars.

Made a significant purchase, but 1) the manager has a bit of an attitude when you question past conversations and 2) we had to take the car back because the TPMS light came on. Called Mr. Tire and of course, we could have possibly ran over a nail (it was our fault). Had to disrupt our day to get the problem corrected: staff did not properly inflate the new tires they installed!

I would like to compliment your manager, Mike **, at Mr. Tire Auto Center #1400 located in Sandy Springs, GA. For his cordial service and attitude in fixing my tire. I did not tell him that I had just spent two hours at your competitor's store. During that two hour period they never moved my car or told me when it would be ready. Mr. ** will be the first person I go see when I need new tires. He will.

I am leaving this review of the Mr. Tire on West Patrick St in Frederick, MD. I spoke to the manager that it was no problem and had my daughter go to the Store to have a tire patched. The manager repeatedly pushed her to pay in cash and indicated there was a bank down the street with an ATM. He also attempted to charge her for multiple balances and when questioned on it, couldn't fumble over over his words enough that it was a mistake and then corrected it. Maybe he wanted to line his pockets. It took an hour to patch the tire which slow work appears to be commonplace. I have also visited other Mr. Tire locations and poor customer service seems to be the norm. Moving forward I will be avoiding Mr. Tire.

I've been going to the Mr. Tire on Timberlake Road in Lynchburg, VA for years. The store manager there is unlike most other mechanics. When I bring vehicles in, they are serviced quickly and reliably. They don't try to sell me more expensive crap that I don't need, they simply do the work I ask them to. They also don't push me in one direction. One time, we discussed the options that I could order when I needed a new Carbon Dioxide sensor. He let me make the decision, and only gave his opinion when asked. I highly recommend them if you are afraid of getting ripped off. They have done oil changes, alignments, worked on the muffler, brakes, inspections, tire changes, and replaced my power steering system.

Brought my 03 Toyota Sequoia Truck in for an oil change on Thursday January the 10th. About 30 or 45 minutes later I get a call stated that I have antifreeze leaking from my radiator and that the top is down inside the radiator (it looks like) yeah right!! Top inside the radiator??? I think I would have seen some type of fluid first on my drive way which is a light pavement color. I drive my truck some days then drive my car. I travel to and from up 210 daily between my vehicles. Last week I drove my truck 1 week straight. Never seen no indication of fluid where I park at in front of my job downtown Washington DC nor in front of my house. This is ridiculous to lie in order to try to get more money out of customers. Never again will I come to this Mr.Tire the way I'm feeling. Bryans Road messed it up for all Mr.Tire Shops. At this point I will never recommend this shop (Bryans Road) to no one. Customers please Beware. They are Crooked!

My car has a check engine light for a P0016. I called and stated, "my car has a check engine light". He said, "what’s the issue," and I told him, “My car isn’t accelerating quickly, reduced fuel economy and it stalled one time on startup. I need you to fix the code.” I brought my car in, told him that the previous mechanic thinks it’s a wiring issue and they did the job surprisingly quick. I got the receipt for $700. Went out to car and started her up. The light popped back on so I went back inside and told him. The mechanic took it back in. Explained that it is a wiring issue, as I stated on drop off and I told them they could have till Friday 3pm [2days] to work on it. He told me no cost to me, cool.

Mr. Tire on Fulton Rd in Canton provides a quality experience every time. From Tyler at the desk to the service staff, I have never regretted taking my vehicles to Mr. Tire. Recently I had my Sequoia in for an oil change and while there they found the frame rusted clear through. They called and asked me to come in and showed me the damage. Thankfully this will be covered under warranty. Without Tyler and the team I would have continued to drive around in an unsafe car.

In spring of 2018, Mr. Tire in Gambrills, MD installed 4 tires. In the fall of 2018, the tires were rotated and while removing the tires, the lug nuts were so tight, one snapped and another spun-out. All the nuts required an oversized breaker bar to loosen the nuts. This means Mr. Tire over-tightened all the studs and they were stretched beyond their safe limit. The local manager only agreed to replace the broken parts and won't replace the ones that were over-stretched. Corporate customer service did not answer their phone after attempts on 2 days to reach them. Fundamental problems like this should NEVER happen at a tire shop. Think twice about bringing your car there. They will never touch one of my cars again.

DO NOT take your vehicle to Mr. Tire in Avon, OH. Took my car in to have new tires mounted and balanced. They damaged all 4 of my rims in the process. The manager acknowledged the damage and sent me to a rim repair shop who also acknowledged the damage. They are now refusing to pay for the repair. HORRIBLE customer service from the manager Jeff. Insinuated I was cheap because I took my car there. Constantly lied, gave an attitude and refused to return phone calls. Save yourself time and frustration and take your vehicle elsewhere. This place is a disgrace to the city of Avon.

Mr. Tire-Stow OH: There was one guy working desk and one doing repairs on cars. He asked me to come back at 4 today because they couldn’t accommodate my appointment time due to employees not showing up today. Upon returning, one guy was there about an auto accident that he states they caused, one person returned because their car was smoking after just having their brakes done, and another guy was waiting to get a dust cover replaced that they ripped off of his car driving it off the racks. After my hour long oil change, they quoted me that I needed front and back brakes of which they had just been replaced last month elsewhere! Do not go here! I never will again.

I have taken my car to Mr. Tire several times, They are honest, helpful and go above and beyond to help their customers out. I had never enjoyed taking my car to get it repaired until I started going to Mr. Tire. I recently had replaced my tires at Mr. Tire. Somehow managed to run over a screw on 2 separate occasions. They saved the day on my 2nd flat, I think they could tell I was not having a good day and fixed my flat for free. They are friendly and you can't get a better bunch of guys. Go to Mr. Tire in Winchester VA.

Starting on 11/30/17 I came to Mr. Tire on 131 Second Street Laurel, MD 20707 to get a front brake service done which was done by: Technician (**), I decided to come back on 12/28/17 and get the back brakes down, this was performed by: Technician (**), the technician also told me that the shocks and struts on the vehicle needed to be replaced. I began hearing a rattling and grinding noise coming from the front passenger side of the vehicle so I took it back to Mr. Tire on 2/11/18, I was told by Technician: **, that I needed an outer tie rod which I agreed to get fix in hopes that the noise would go away. During this service the technician informed me that he was not able to get the part to completely fit in correctly but he was able to get it to fit enough that we shouldn’t have any more problems.

I was there to purchase new tires to be installed. I declined all other services, as I had just had the car serviced at the dealer. The manager performed an alignment anyway, which he tried to say I needed and charge me for. When I stated I had declined that, he said he would include it as a courtesy. When I left the store, that's when I noticed my car pulling to the left, completely out of alignment. I took back to my dealer, who confirmed it was out, and realigned my car, but I had to pay for it. I contacted Mr. Tire immediately for reimbursement. They are complaining that they need this form and that receipt, so I called their corporate number. They stated the same thing, so I had my dealer email the spec sheet, receipt, etc. They continue to ask for more documentation, and will not reimburse me. Buyer beware.

I decided to order tires from Tirerack.com and had them shipped to the Mr. Tire in Shrewsbury PA for install. I called to make an appointment and was quoted $78 for install, plus $30 per tire for new TPMS sensors. I agreed because the TPMS light was on. Everything went fine at first as my car was taken at the appointment time. An hour later the mechanic said I would need an alignment. $85. OK. Two hours after that my car was done. Three hours to get four tires installed and alignment - seemed a bit long.

I couldn't give them 0 stars. I purchased 4 Goodyear Kelly Edge 55,000 tires from Mr. Tire in Stow, Ohio in July 2016. In May 2018 at 26,872 miles, Mr. Tire informed me that the tires needed to be replaced. They lasted less than half of what they should have. The tires were rotated every 7,000 miles per the original salesman, and the wear on the tires was perfectly even across the width of all 4 tires (per Goodyear the next day). The 1st settlement Mr. Tire offered was to buy 3 get 1 free, and the offer was only good for the same tire that I already had. This was also the SAME ADVERTISED OFFER that ANYONE walking in off the street WOULD GET.

Brought car in for oil change and tire rotation. I marked the tires to confirm the tires were rotated. Tires were not rotated, but was told they were when I asked. They took car back and rotated tires, but returned car back with slash on the side of rear tire. I had to replace tire.

Senior citizen here. Went to Mr. Tire for tire rotation and brake check. Was told that I needed four new tires at $62.00 each. I agreed but then when he showed me the cost I really wasn't looking in detail at each item. I was just trying to figure out how to come up with $462.00. This was plus an alignment which they said I needed. I paid the bill and noticed $79.99 charge for mounting the tires and whatever else is needed. My daughter told me that is usually included in the price of the tires so I'm guessing I got taken. I called Walmart and they gave me a much lower price and just so you know Mr. Tire told me they usually beat their price. I will not be returning. This has put me in a serious money situation.

Went in for an inspection and oil change and had coupons to use. Cost started at just over $30 but needed to add an air filter. Then things went terribly awry - I was told about other parts/work needed and after stating several times that I would take care of the other issues next week and being advised that this was a safety issue even though I confirmed that my car would pass inspection, I'm not even sure why, but I agreed to two of the suggested repairs. When feeling a bit lost when discussing the cost, I stated that I wanted to write this all down but was advised that this would be explained later. By the time my car was ready after being there over four hours, I just needed to get home and signed the paperwork and escaped.

I haven't written a review yet for my experience at the Mr.Tire located at 11085 Mall Circle, Waldorf, MD but after reading other reviews I feel I should do so to encourage others to look elsewhere unless you truly have a emergency. I placed an appointment to have a recently purchased vehicle looked over and given a tune-up, which involves the usual suspects, before taking the SUV in it was operating normally but as it was used I wanted it to have a tune-up just in case for peace of mind basically. They had the SUV in the garage for about a hour and a half, they come out, say everything is done and hand me the keys. I pay the bill. I go outside start it up and it sounds normal, then I start to drive to the stop sign and notice very loud noises, I turned out to the road and made it maybe 50 feet and had to stop in a parking lot, the car sounded like a farm tractor and was shaking horribly.

I had my car towed to Clark Tire aka Mr.Tire on Monday. Just to get a new battery put into my car. I was told it would cost me $150 dollars and I had to leave my car there overnight. The next day I get a call from someone from Clark Tire, can they check for rush for $63.00 dollars. And I might not need a new battery. But I already explained I know for a fact I need a new battery. Bottom line I get a call again saying I need a new battery. The catch is now they wanted a whole lot of extra money. To make matters worse I called back and spoke to speak to a manager and the guy on the phone started yelling and screaming at me. So decided to take my car somewhere else. Remind you they never did any work to my. But I still had to pay $58.00 dollars for them doing nothing. What a scam.

I went to get an oil change and I looked out the door to where my car was and the tires were off. I had just gotten new tires, and the men at Mr. Tire told me that I had a nail in my tire. I told him that I would take the tires to where I got them. It took so long for this to be done. I went to the place that I got my tires and they told me that I didn't have anything wrong with my tires, and no nail. What in the world is going on here? Because, I'm a woman that you are going to take me for a ride? I don't think so!!! The man at the desk, was trying to push the tires on me. You guys better learn how to teach a woman. I will never go back to Mr. Tire!!!

I had some work done at the Mr. Tire on Court Street in Binghamton, NY. I was hoping for a positive experience as it was initially my first time having any work done to my vehicle by Mr. Tire. I was there to have an oil change, basic spark plug tune up, and an alignment done, I waited about 2 1/2 hours for my vehicle, and when all was said and done, the price was $284, I was shocked and asked them how they came up with that figure, also my oil change was supposed to be complimentary because I used their mobile app.

Twice now, I have tried to use the free tire repair coupon but both times, they found something about my tire that was beyond repair. They then tried to overcharge me for new tires that are priced a lot less everywhere else. My tire had a nail that was on the tread and not the wall and should have been a simple repair. However, they inform me later that they have found a hole in the wall and tried to charge me for a new tire that was way overpriced. This is completely dishonest and reprehensible!

I was a return customer to Mr.Tire in Frederick Maryland even though I've heard rumors about the quality of their service. I had a couple problems in the past small but nonetheless a problem with them doing complete service work. One time I thought they didn't rotate my tires and I was right coz I had removed a valve stem cap from the left rear tire and when I got to pick the truck up the valve stem cap was still off in the left rear tire so they did not rotate my tires as they said they were going to. I made an appointment online for oil change service and arrived there 10 minutes before my appointment time and said I would wait.

Mr. Tire Northeast Minneapolis - Not only have I been satisfied and impressed with the service Steve and his crew have given me over the years, everyone I have directed to Mr. Tire has enthusiastically thanked me and reported a happy outcome for their vehicles.

I change my oil quite frequently because I drive commercially and put a lot of miles on. I saw a coupon online for $14.95 so I booked an appointment at The Mr.Tire store # 1169 33080 Colorado Avenue Avon Ohio 44011. The manager ** told me it will cost me $28.00 for an oil change because the coupon was not valid unless I had a Mr.Tire credit card. I saw these other coupons in the store and he told me that the same applies to those. I needed the oil change but I will never go back there again.

Don’t go to this nasty place for auto service. Their staff are unprofessional and absolute liars. You gonna jeopardize your life if you do and they won’t be responsible for mistake they made. I did the oil change here some day last week. Then my car leaked oil the following day on the highway, fortunately stalled near the exit so me and my family did not get killed. I had to tow my car to the closest Mr. Tire in Fayetteville and the tech there told me my car's oil filter was loosely installed which caused the oil leak and all of these. Later we complained here with its manager. The guy kept making excuses and did not take any responsibility other than inspecting my car.

Mr. Tire is a joke. Got 4 new tires. 2 of them were defective after 5,000 miles and the best they can do is give me a free warranty. Are you kidding me? Never again will I deal with them. Not to mention the girl at the counter is very rude...

Went to have an oil change and estimate done for exhaust on my car on 6/30 & gentleman at the counter told me it was very busy and would I like to make an appt to come back in the morning and they would have me in & out. I came back the next day at my scheduled time and they told me it would be an hour so I left it. I called back 2 hours later and they said I still had another person ahead of me. I asked what was the point of the appointment then. Needless to say 3 1/2 hours after my scheduled time my car was done. As far as estimate, he told me what it needed but not the cost. But did tell me that these other things were wrong and they would cost me around $800. He did however take $10 off my oil change, but when I got in my car they never even put paper down so now I have stains on my driver side floor and no written estimate. Never again.

Went to Mr. Tire in Columbus, Ohio. A few days later while on the freeway going to work my car stalled. Had it towed to mechanic. He said no oil filter and no oil was in my vehicle. He put oil and filter on the car. I picked up my car and it was fine until the next day. When it wouldn't start. I lost my job because of Mr. Tire. I did deliveries and used my car for employment. I called them. They would not take responsibility for what they did. Oil change here killed my car. I am so upset because I do not think have a way to see my sister. I just found out she has cancer.

Took my 2007 Chrysler to Mr. Tire in Laureldale, PA. No heat in the car. They took 12 hrs and charged $450.00 to put in a new thermostat. Also realize back in October I paid for a Front End Alignment. They never did it. After taking my car back 4 times still no heat. They claimed it was fixed. Check Engine light came on. No heat engine was blown. They never checked to see why I had no heat. $6000.00 later I am out due to Mr. Tire. If you are looking for a nightmare just take your car to Mr. Tire.

There is an idiot there called John at Mr Tire #880. There is a bold sign that says free tire pressure check and this idiot told me it's $10 for each tire. Is it just because am an ** male... And he was very rude telling me it only then for current customers... Really! What is I am and he even acknowledge or assume if I was one. He is such a dummy and would not spend a dime there. I bought a set of 4 tires for my wife's car. I would drive back and return them for my old ones. It cost me $500 plus tax to buy those tire and you tell me to go to a gas station to put air in my tires... What! Such an idiot.

I had the oil changed at the Mr. Tire in Lakewood Nj. 19 miles later the oil filter fell off and pumped all the oil out of the motor. Had the truck towed back. They replaced the filter and oil, ran the motor for an hour, changed oil and filter again, told me it is ok. Told me they would give me five free oil changes, I told them that I wanted a written guarantee that they would replace the motor if it blew in a reasonable amount of time, I was told no. I called customer service, they referred my case to their insurance company. When I went to pick the truck up, the manager told me the district manager said there would be no oil changes and I was never to bring any of my vehicles to any Mr. Tire again. They damaged my truck, they say it is ok, they will not back up their words, and they will not answer my emails and customer service is rude!

DANGER of oil change & tire rotation, "Engine oil Bath". Service tech failed to replace oil filler cap back on and sent wife driving away in our 2014 Nissan until I noticed couple days later oil running from under the vehicle (oil deposits on underside of hood/ fire wall, including engine and all components). I alerted them right away. When we went back to give them a chance to clean the mess up and make right we repeatedly experienced poor service and they lacked the means and eagerness to resolve. Shame on them! (tire rotation). I'm also in amazement how one can do a tire rotation without disturbing brake dust from the rims and lug nut sockets. UNREAL. Never again and you shouldn't either. No trust here. Beware of Mr. Tire (especially store # 731 at 7529 Ritchie Hwy). I'm completely disgusted with the whole experience. The only positive things are they took our money and made sure all our fluids were topped back off.

Here is my issue with Mr. Tire Centers #592 in Falls Church, VA. I made an appointment on Friday 16 Dec 2016 to get brakes on Sunday 18 Dec 2016 at 10:00 am. I arrived at 09:15 am (yes, 45 minutes early) and gave my keys and answered the front counter attendant's questions about my car. At 10:35 I asked the counter attendant why did he make the appointment at 10:00 am if my auto was not going to be worked on at that that time. He said the master mechanic would be working on my auto shortly. The auto was worked on at around 10:55 am and at 11:35 I was told I would need a new rear drum and they would get it from another store and my auto would finished in an hour and a half to two hours.

I have had several problems with the location in Mount Laurel, N.J. The most recent was 3 days ago when I went in to get air in my one tire! They claimed I needed 2 tires. The service station I had it to before that claims I only needed air. Also my battery had died that morning. The place brought it to first also checked my battery and said I didn't need one! Bottomline is I was a woman alone at Mr. Tire with their Credit Card! They got me for over $200.00 for two tires and they insisted I replace the battery with them. They were very animate that I wouldn't make it home. Anyway they wanted to charge me $130.00 for the battery. When I refused they didn't put the cover back on and I drove my car for 3 or 4 days. The car was fine.

Mr Tire Laurel, MD - They put too much oil in my truck. This might make rear main seal leak. Came back. Clerk was mouthy and rude. Not happy. I will never come here again. Had to wait two hrs to get this mistake fixed.

Mr Tire in Moon Twp on 11/7/2016. Had appointment at 4:30 on Monday pre-arranged 3 days in advance. Waited 1 hour. My car never even got into service bays, said it was too busy. Buyer be aware. No apologies!

Using a Mr Sushi and an obvious Asian looking garage. Is offensive that Asian auto repair places are bad?? Despite the name Mr Sushi... WTH? How come you couldn't use Walmart as your competitor? Would of been a better choice in marketing sales. Bad taste... In advertising.

I took my car for wheel alignment, balancing, and repair for a air leak on the left rear wheel at 11:30 am Saturday 10/29/2016. Since I did not have an appointment I inquired how long the service would take, and I suggested probably two hours to which the person agreed. I left and came back at approximately 2:00 pm. It wasn't done. I left and came back at 4:11 pm. The car was up in the rack but it wasn't done. No one even bothered to tell me what was happening. I waited and stood outside for over an hour before the manager did invite me to the lounge. 5:48 pm still no service. It is my opinion based on my experience that I have so far articulated above that I was a victim of discrimination for being **.

Mr.Tire in Rio Grande NJ is the worst customer service I have ever had! I called their customer service & they were just as bad! The tire mfg told me to go back to them & have them measure tread depth & call them. I went back to Mr.Tire & was told to come back on a Tues, Wed or Thur. I called their customer service & could care less!!! I will NEVER go back to Mr.Tire!!!

Had a bolt stuck in driver's side tire from road debris. I have a lifetime tire warranty with Mr. Tire so I took my CRV there to get it fixed as they did fix the damaged tire. But in the process they had broken one of my wheel studs and told me as I was leaving the store and said it was completely ok to drive on 4/5 bolts. They needed to order parts from another parts store which won't be in till the next morning. So as I got home I noticed that one of other the bolts on the same wheel was missing now, the stud was there at least, so now I'm driving on 3 lugs bolts with 2 lug bolts missing. Called them to tell them about the other lug bolt, they said another bolt will be in when you come in the morning.

I sent my daughter out for an oil change expecting to pay $20-$30 as has happened many times before. This time she took the car to Mr. Tire. They charged $35.89 for the oil change, filter and a $2.90 "oil recycle fee." So my daughter comes home with a bill for $89.18. Seems she let them change 3 wiper blades for which they charged $16.99 each including $3.00 each for installation. To this they added $8.68 "shop fee." You can draw your own conclusions, but my advice is that you go anywhere else.

Last 4 oil changes I paid advertised price of $17.25 plus disposal fee. Today when checking in for appt. the manager (who appeared hung over) pointed to a stack of Goodyear tire credit card applications and informed me the price of service would be $8 higher unless I filled out the credit application. My response was, "Never before was this a requirement," and I didn't feel that was right. He just chuckled and said, "lotta things in life aren't right" to which I said it might be best for me to just leave and he then spit a little more gas on the fire which I too think that would be a good idea. Bait and switch for $8 or $800 it's all the same to me. Mr. Tire on ML King Blvd., New Bern, NC should be ashamed.

I went to Mr. Tire (#764) on Cady Dr in Fort Washington Md. on 7/16/16 to get my Air condition (AC) serviced and an oil change. After a 3 hours wait my car was returned with a list of things that is that made my car unsafe to drive. None was about the AC. The AC worked for 2 days and was back to the same. I brought the car back on 7/22/16 and was told that my high side AC line needed to be replaced. I asked Mike if this problem could have been found last week when I was here and he said no. They had to shoot dye this time and be lucky that I have another car to drive because he don't have that option.

WHAT A DISASTER! I took my car in for an oil change on May 24, 2016. Mr.Tire in Ellicott City, Maryland. They drained the oil, but FORGOT TO POUR NEW OIL! I started driving my car as usual and found out that the car has no oil after the engine oil light came on. It was too late! Mr.Tire sent someone from the Travelers Insurance Co. to inspect the car. The agent submitted his report to Mr.Tire for replacing the existing engine with another used engine. Now, Mr.Tire told me that they wouldn't accept any responsibility or liability for this DISASTER. BUYERS BEWARE!

Took my truck in for check engine light. They charge dealer like fees of $115.00 to diagnose. Said pvc value hose bad code po171 and p0174 was the cause. Hose not in stock and was special order taking 2-3 days to come in. Like an idiot I paid the bill and pickup truck thinking hose on order. 1-month later, I am out of my money and still no hose and now they say no refund locally must come from corporate hqs but payment taken locally. Bottom line: this is the worst, sorriest, poor excuse for an auto repair shop I have ever seen in my 60 yrs. Kids are running the store, unprofessional, no customer service skills, have no authority to make decisions on site, everything comes from regional or corporate offices out of town. Work is shotty and unsafe at best and by the look of all these complaints, are allowed to rob and cheat folks and many states without assistance from state attorney general's office or the state BBB. This is sad.

I contacted their corporate office by phone, and in writing, to complain that their advertising in Ohio appears to blatantly violate the Ohio Consumer Sales Practices Act. The text of the Complaint is at the very end of this introduction. I received no response whatsoever which is a tip off to me that my Complaint is valid. That is, the company's non-response is simply CALCULATED to make the COMPLAINT "evaporate" (i.e., they bury it under the rug, hoping it blows over). Although I am not an Attorney, I am nevertheless fully entitled to formulate an intelligent, well reasoned opinion as to the legality of the company's ads here in Ohio.

Had a nail in front left tire on Saturday around 4:30 pm. Went to Mr. Tire Auto Center, because this is where I use to get my oil changed. So they could fix it. They were busy so they didn't close til 6 so we left the SUV Toyota 4-Runner to eat dinner. Got back just before 6 as we watched the manager was leaving. Went inside to pay bill. Was told it cost 29.98. Really to fix a tire. I have the nail it was about 2 in. thin one. I have called around to other shop. Here is what the charges I was told by them were: 10.00,15.00 24.96 that one was tax included. So I would never tell anyone to use Mr. Tire for it cost way too much. Thank you for listening.

In May 4th of 2014, we took our 2004 Honda Odyssey to Mr.Tire for tire service located at 2315 Davis Drive, Cary, NC. During the service, we received a phone call from store technician, recommended us to do the power steering flush since we were told the steering fluid was dirty (we were asked to do this service a couple times before), after negotiate with store manager who gave us the discount. We agreed to do the power steer flush to maintain the vehicle in the good condition.

My wife scheduled an appointment on a Tuesday for a Wednesday appointment at 4:00 for an oil change. When she got there she was told it would be two hours because they had a lot of people come in for tires that evening. I am assuming this means she got bumped for the more costly job. It may have been that or perhaps it was because she was a woman or perhaps it was nepotism. Regardless she finally went up two and a half hours after the original appointment time and the work was still not completed. Mr. Tire does not understand the concept of the term "Appointment".

Purchased a vehicle from my family in PA. Had a local Mom and Pop shop do the required MD state inspection. It failed because it needed tires. I purchased tires at Mr. Tire (overpriced by the way). When they called me back, they told me the front AND rear brakes were shot and needed replaced. Pads were worn beyond the legal requirements and the rotors could not be repaired and needed replaced. This vehicle PASSED STATE INSPECTION 4 DAYS PRIOR to this by a state sanctioned inspection shop. (Mr. Tire is not authorized to do state inspections!)

I took my son's Nissan to have a new alignment for the tire. When I asked how much it would cost he told me it would be about $99.00. He starts to write the bill until I asked about a printed coupon I received from their official website. He told me he will not honor the coupon that would take off twenty percent, because the job was already discounted. I am okay with the cost of the job, however I am wondering why they would advertise this coupon if it was already admitted in the cost of the job, and why the website told me to print out this coupon and to hand it to the mechanic.

I brought my vehicle in for NYS inspection. Was told in order to pass inspection I needed all new brakes! I had all of them replaced last year. No squealing, grinding, no problems stopping, etc. Took my vehicle to another shop and passed inspection. Brakes fine!

We decided to drop off our vehicle for an oil change and tire rotation at the Mr. Tire, located in Mt. Airy, Maryland off of main street. We had a 1:00 pm afternoon appointment for them to service our vehicle. We locked our vehicle and turned in the keys/key fob remote to the service representative. The service representative told us that they would call us when our vehicle was finished. We never received any phone call, first issue. Second issue, in the late afternoon when we were going to check on our vehicle, I caught a Hispanic lady rummaging through our vehicle in the parking lot of the Mr. Tire. I came up beside our vehicle and I saw her in the passenger seat with the door open, going through the glove box, center console, and the driver's sun visor. I literally caught her "red-handed" with the $60.00 of cash that we had stored in the sun visor for road tolls.

I went to Mr. Tire & Co. in Westerville for an oil change and tire rotation. I paid for a high-mileage oil change and was charged $48. After the opening oil change was completed, the technician pulled my car out and was parking it, so I walked outside to get into my car and thanked the technician and ask him if he put high-mileage oil in my car and he said "No." He said he was told to put standard oil in my car. I went back inside and confronted the assistant manager and he said it was a simple mistake. I now wonder if this is a standard practice for Mr. Tire to rip people off. I will never do business with this company ever again. BEWARE!!

Do not use the Owings Mills Mr Tire. The staff took my car in for four wheel alignment and tell me AFTER performing the alignment that I need new tires immediately. Now with new tires I need to go back and get the alignment redone and, of course, I will have to pay for it again.

The ad said "oil change for 17.99" - they charged oil $15.00, oil filter 14.99, recycle 2.90. Free tire repair - then they charged service 9.39, Tire repair 13.99, discount $13.52. Out belt unnecessary replaced for total @174.99, because I changed the same belt 3/29/2014. Then they added another shop supply fee $21.75. (This auto only drive less 8,000 miles since last belt changed). So do not visit Mr. Tire at 1811 N. Harrison Ave., Cary, NC 27513 for services. I always question their services. They never explained clearly to the customers what their charges are.

I ordered a new set of tires from Tirebuyer.com and had them delivered to Mr. Tire on Arlington Blvd in Arlington, VA where I made an appointment to have them installed. It was supposed to cost $66. After about an hour, the technician came out and told me I needed new brakes - which was going to cost over $900. Although my car only had 45,000 miles on it and the onboard sensors said the brakes were good for another 17,000, it had been driven at autobahn speeds in Germany, so it was not unreasonable that I needed brakes. I reluctantly agreed. Then they tell me there is a crack in one of the alloy rims (which they showed me) - cost of that repair $350 and three more days.

Dropped off my daughter's car at the Mr. Tire in Mentor Ohio on Mercantile Drive on a Tuesday to have a mass airflow sensor and hose replaced and an oil change. I had always had great service at another Mr. Tire location in Mentor, but that location had closed. This Mercantile Drive location was new to me, but the manager told me some of the staff from the location that closed had moved to his location which made me feel confident in their work. I was so wrong. The manager called me the next day and said the car needed one of the control arms replaced. The cost, along with the other repairs needed, would be ~$620 - an additional $200+. I gave the go-ahead and was told we could pick the car up Friday (two days later). My daughter and I arrived Friday at 12:30pm and her car was still on the rack. The manager informed me that the other control arm was also bad and he was waiting for the part to come in.

Went in to the Mr. Tire on Front St in Binghamton, NY, just wanted front rotors and brake pads. After a 45 minute wait the manager came out and gave a quote of $850. He said the car was unsafe to drive and needed stabilizer bars and other things. After refusing the service we had to pay $32 for a "free" brake inspection. Took car to nearby competitor and was told nothing was wrong with the car except for front brakes which we got for $300. Manager also tried to add in filters for $120 which he never mentioned. Thank goodness we left.

I went to get an oil change at Mr.Tire (store #728) and the next day my oil lamp came on. I checked the oil level and there was no oil in there. I called Mr.Tire and was told to bring the car in so they could check it. I drove the car back to their shop but before I could make it the engine failed. Now the dummies should have had it towed instead of having me drive the car with zero oil in the engine. I am a computer geek not a mechanic so I am at the mercy of car professionals. Needless to say they have to pay for a brand new engine instead just because they didn't want to pay for towing.

Made an appointment to have an oil change. Was told I needed shocks and they could not rotate my tires until I had new shocks. Also told I needed a new air filter and cabin filter. Told them NO. In 15 minutes my car was done, according to them. Took car to a mechanic. He said that was a crock about the shocks. Tires can be rotated regardless. But my shocks were fine. As were my filters. Found out they did not put in synthetic oil but regular oil and did not change my oil filter. I am disgusted beyond belief and found corporate does nothing. Will be putting a sign up in front of their business in Chambersburg noting they are frauds and thieves.

I went to the Mr. Tire in Charlotte Hall, Md for an oil change last month. I have only owned my car for 2 months, although I am the 2nd owner. On Monday of this week, the oil abruptly leaked out of my engine and it seized up. After having my car towed to a Hyundai dealership, it was inspected and needs a completely new engine.

I went to use coupon for tire rotation and also get wheel balance and alignment checked. Front desk person said that they checked wheel balance and alignment but they really did not even check them. I saw tires being rotated but they did not install anything to check alignment. They kept the car in workshop for only 20 mins and returned it. I asked front desk person multiple times on wheel balance and alignment check and he said that everything is perfect. No action is needed. And he even said that all my fluid levels are verified and topped up as needed. I later verified and see that my windshield fluid was less than half and my oil level is lower than expected. I got suspicious and requested a copy of readings of alignment. Then he lied that they verified the readings but there is no way to print them and they are now erased now and I cannot get them now.

They failed my vehicle for inspection claiming I need $600 in unnecessary repair. Took my car to another licensed mechanic, they told me my ball joints and break pads were just fine and passed the inspection. They draw people in w/ their cheap inspection fees but then fail them, telling people they need all kinds of repairs done when they don't. This is a scam!!! A scheme to draw business in!! Very untrustworthy and dishonest people running that place. They manipulate naive, ignorant people into replacing and fixing parts that work fine. I don't recommend to anyone. NEVER take your car there!!!

I called to ask if they would be able to re-issue the receipt of service in my name. A friend took my car in for the repair of my back tire. His name was on the receipt. They said no. They stated the policy of whoever brings the car in is whose name is on the receipt. I asked them to just email me that statement so I could get reimbursed by my company and show why my name is not on the invoice. The customer service manager and the director of customer service were rude and ridiculous.

Took my car in for a regular oil change. This was not the first time we have been to this location so I assumed we would get quality service being a customer already. They had a sign up saying they beat competitors pricing for oil changes, so I presented them with a coupon for a $17.99 oil change at Sears. The employee stated that was their price as well before I could even ask. She then proceeded to tell me it would be around $20-$21 with tax. I was already there and like I said we had gone there before so I agreed. She then told me it would be an hour minimum wait. At the time my husband was deployed so I couldn't leave the car, so my 1 year old and I waited in the waiting area. There were no other cars getting worked on since it was early in the morning and I seemed to be one of the first ones there.

Came in for a simple oil change and a flat repair. The flat repair was free but then they add the mounting. The oil change itself was a basic oil change and even with an appointment it took well over an hour. Very frustrating especially since there were 4 technicians working and only 2 people in the waiting area. Will never use again. This was absolutely ridiculous. And to top it off when they finally found the leak in the tire they quoted me $36 to patch it up and claimed that they were not sure if it would hold and recommend I get a new tire. The tire was only 8 months old with plenty of thread left. So much for a FREE flat fixed. I ended up paying $40 for a conventional oil change and taking the tire somewhere else to be fixed. Then to end the day they killed the battery while they were working on the car. Stay away from this place.

A friend of mine was confronted with a scare his last visit to Mr. Tire. His power steering fluid was dark. If he did not replace it, he might lose his steering. I knew this was BS, and told him so. He still got it because he was scared by the service rep. I researched it and found out this is a major rip off. All fluids darken. As long as the fluid level is OK - NO PROBLEM. This cost him over $100!! I just had an oil change, and heard the same pitch. When I told the guy he was wrong, he still tried with the safety issue, and also the car dealers themselves recommended this. When I asked: "Which ones?" he had no answer. This is plain fear mongering at its best. They are not the only ones that do this, but they should be more honest.

Brought the van in to check a "whining noise" in the front engine area. Informed me it was the fan clutch. Replaced the fan clutch. Charged me 320.00. Did not resolve the issue, still noisy. Informed me it was a bearing in the alternator, wrong again, did not charge me. Finally got it right, after 3 attempts. The water pump was bad. FACT: BAD FAN CLUTCH, BAD WATER PUMP. ALWAYS REPLACE BOTH. They should have known this. Bottom Line, I lost 2 days pay [heating and air contractor]. Obvious to me they had no clue, considering them "parts changers" until they got it right. Their claim is I got the water pump for free. How is that? I feel an apology is in order and a partial reimbursement of 320.00. Thanks.

I had an 8 am appointment for brake service at the Atlantic Avenue location in Raleigh, Nc. During the installation of my pads, the technician broke a line on my rear passenger side wheel. While writing this review I am still sitting and waiting at this shop to get a rental because they can't get a part until Monday..... Today is Saturday. He supposedly has called around everywhere and can't locate the part today. This is very frustrating, as this was supposed to be a maximum 2 hour wait.... It has been over 4 hours and counting. I'm very disappointed and will NOT be a returning customer.

On May 30th, at approximately 6pm, I brought my 2013 Nissan Rogue into the Mr. Tire at 708 Rockville Pike in Rockville, MD for an oil change. An employee with a heavy foreign accent followed me out to move my car and immediately said, "Your tires are bald and you can't drive your car. It's illegal." I replied that I just needed an oil change but I'll take an estimate for the tires for next time. Before I could finish, he cut me off and said he couldn't let me leave on those tires and then went on non-stop about my tires' condition was not legal to drive and they didn't stock my brand and on and on and on. I could "not" get a word out. When I finally said, "STOP, let me get a word out," he stormed away with his hands up and went back inside. At this point I had idea if they were even going to do the oil change I was there for.

I don't care what you go to Mr. Tire for they are going to find everything wrong with your car!!! I found a coupon while in the store for 10.00 off. Then they come out with me needing tire. No thanks! Then they come out with the screw to my oil pan and tell me it's stripped. Didn't look stripped to me! So the 10.00 I saved on my oil change had to go to the screw! They were determined to get that 10.00 back. I'm taking my screw with me and have another mechanic look at it! If he says it's not stripped I'm coming back! 10.00 is not a lot but I don't like being lied to! 19.99 oil change HUMBUG! THEY charge more for disposal of the oil containers. Bryans Rd. Md. Mr. Tire. Now I remember why I stopped coming here! Where's the honesty?

My brake light came on and I was having to pump the brake pedal to tighten them up. Took my car in to Mr. Tire on Amherst Road in Massillon, Ohio - store #1032. They said I needed 2 front rotors, a cylinder in the back and 2 brake lines in the back. Come to find out if they can lie and get you to purchase rotors they get a 10 percent commission for each rotor they can sell. Nice to know after the fact. But I do hope someone reads this and don't take your car to Mr. Tire. Also, the kid that worked on my car was not ASE certified! He didn't know how to do the 3 brake lines in the back so they had to take it to another Mr. Tire where the mechanics there are ASE certified. I drove my car for the first time today and now I'm hearing a grinding noise when I press on the brakes that was not there before.

I went to Mr. Tire for one problem. Went to pick up my car and the power steering was messed up. They replaced the pump and the rack only to have my car leaking power steering fluids and to have it towed there and them say there's no leaks. Brought into another mechanic and now they have to fix the problem Mr. Tire caused with my car. Hundreds of dollars in repairs, they refuse to fix what they messed up.

I took my car in for a hose replacement, and was told after being charged for the labor of installing the hose that my water pump was actually what was wrong (interesting that was not found until they charged me for the first job). l left the car to have the water pump and timing belt replaced. When I got the car back, the belt began jumping inside the housing and the engine was misfiring and cutting off. I went back to Mr. Tire to tell them about it and the guy told me it was a plug wire problem. He promised to look at again which took an additional 3 days because of call offs and such. I got the car in and when I got it back, it began back firing to the point that I could not drive it. I went back again and suggested that maybe the timing was not set correctly. I was told that the timing belt cover was cracked, and that was the problem. After some back and forth, I insisted that they check the timing.

Bought set of 4 for my Audi A4 Quattro and at the register was offered "insurance" for $17 per tire. Having spent over $600 I was reluctant to add close to another $70 to the bill. Of course, if I had, the tire wouldn't have gone flat in less than 300 miles. I returned to get my free flat fix and was told the leak was just off the tread and a side wall issue that can't be repaired. I tried arguing that there must be a manufacturing fault for it to last only 300 miles of the 60,000 rating. No go.

Purchased 4 tires, oil change and rear brakes. Gave me a figure after they tore everything down and inspected it. Said Rotors were fine just need brakes. Then they come out and say I need new rotors. Can't get them back on. Told them to put it back together and keep your tires. Went back on OK. Imagine that. Bait and switch to drive price up. Went elsewhere and had it done. All is well and a lot cheaper.

I was shopping around online for new tires for the front end of my car. Mr. Tire seemed to have some good reviews on a specific tire which was also at a reasonable price. Upon getting the tires replaced they did not rotate the tires from the rear to the front and put the new tires on the back, even though I had requested them to do that which in fact I shouldn't have had to since that is common practice when getting the front two tires replaced. Also since they were replacing the front tires they did a brake inspection as well. The store manager said that everything looked good and that no work needed to be done to the brakes for sometime.

I dropped my car off for an oil change and was called to come pick it up a few hours later. The man calling told me "my transmission seemed to have an issue and my car was shifting gears slowly." I knew something was wrong right away, since my car was 100% fine going in, but I stayed calm on the phone and went over there to get it. As I was getting my keys from him he started saying "he wasn't sure how long my car would last" and that "my car shifted gears slowly". He was also looking at strangely, like he was nervous. I continued to be calm and went to my car. It was not shifting slowly. It was NOT SHIFTING AT ALL. The car was completely undriveable and I had to put the emergency brake on and leave it in the parking lot. I then went back and proceeded to completely lose my ** on the two men working behind the counter.

I went today for third time to Mr. Tire at Rockville, MD. First time was last Saturday for just a simple balance, rotation and alignment service. They spent 8 hrs and told me that everything was done. I paid and leave the store but it is not correctly done. So, I have returned yesterday and the manager told me I need a new appointment what I did and returned today for another 90 min. They say everything is ok but my car is still pushing to one side the steering wheel. The manager ** is COMPLETELY an incompetent. I will go to another brand store and pay and check from the beginning again. The crew of this store is ok but the manager is an **!!! I WILL NEVER GO TO MR. TIRE AGAIN AND I WILL NOT RECOMMEND TO ANYBODY!!!

Two different size tires on my car... supposed to be new. The back one was bare when it was put on. Was told nothing could be done because there was no proof the tires were rotated... not balanced when put on. I will never deal with your company again.

They don't even deserve a single star. I went in for an alignment 3 times and each time it was not fixed. When I went in for the second time because my tires were worn out by improper alignment, the manager ** told me that since it was 8 months ago, I will have to pay for it again. He is a very rude person. I have also seen him rude to other customers as well. He not have customer service skills. He does not know how to talk to people. I agreed to pay for the alignment again.

On 03/10/2015 I paid to have five (5) oversized tires mounted and balanced. After applying a $20 coupon, I was charged $157.15 for mounting and balancing of the tires, plus an additional fee for installation of my provided TPMS sensors. After the service was completed, the above tires were loaded onto a trailer pending installation on a later date.

Went to Mr. Tire to get my brakes done, thinking it was a routine thing they do all the time. When I picked up my car the next day and went to pull out of the parking spot I thought that I accidentally hit the gas because my car shot back. My apartment is right around the corner so when I got out of the lot and wasn't able to stop in time to turn into my street, I knew something was wrong. I ran a light that just turned red and almost hit a turning car before I was able to stop safely. It's a miracle that I didn't crash and hurt anyone. I called Mr. Tire and they sent someone to look at the car. Apparently, they forgot to pump the air out or something like that. They fixed it again but I'm terrified to take my car there anymore. They're supposed to test the car after doing work on it and if they had done this, then I wouldn't have almost died.

Most of this is my fault because I wasn't smart enough to do all the research myself. I can't stress enough that you should really look up everything including causes of malfunction, price of needed part, price of labor, etc. But I went in and got an outrageous bill that was way too much but had to pay it anyway because I really needed it fixed. My caliper had been seizing up due to numerous reasons. The Caliper that he had charged me for was $169.99, not to mention the 90 dollars in labor. If you go online and looks at back calipers for an 2000 Infiniti g20, my car, you will see the calipers, brand new, range from 40 dollars to 110 dollars. Brand new.

Simple oil change $19.95, okay fine. The bill was 29 something 50% increase. Reason given, needed extra oil. The policy says up to 5 quarts for the sale. My car takes 5 quarts total. That day, was 20% off customer appreciation day. Apparently,150% for good customers. I hate dishonesty followed by BS. Looking for another company. Too bad they were very convenient and close.

Went in for oil change and tire rotation at the Mr. Tire on Freeport Road. I always call well in advance to schedule an appointment during lunch. An hour and 45 minutes later, I'm watching through the window as pieces of my car come crashing down to the ground and the guy walking away from the car in disgust. I'm told by Mike that Audi has a panel underneath that is difficult to remove and common that this occurs. Really? I loved the attempt to smooth things over with some chit chat about the weekend while paying the $90 bill. Coupon I received in the mail said $19 (since it's an Audi they quadruple the price). I was going to complain but what's the point? Mr. Tire is all about quantity and not quality. Why is so difficult to find competent people to work on your car? How do these companies stay in business? Now I'm concerned that there will be something wrong with my car. After 2 signatures and 2 initials and no time to read the small print, I'm sure if something was damaged they were released from all liability.

For the second time your store conjured up another phony charge...$4.94 for Shop Supply Fee??? What supplies do you need to change my oil and filter that aren't already included in the Charge for the Oil and Filter? It's nothing less than a LIE. Okay - you did this twice to me so I'm the fool for the first one but this one is on you. Either fix this to my satisfaction or I am calling my credit card company and getting the entire amount stopped. And, tell your management personnel that they need to change clothes, shower and shave more than once a week.

How can you go online, read all aspects of discount coupons, fine print included, go to Mr Tire and be told that the oil change is $10.51 more than the printed coupon. When I showed the asst manager my coupon, I pointed out the asterisk states for synthetic - which my car does NOT take, which would be more $. I then started questioning the $19.99 coupon and the invoice he printed for $30.51. The asst mgr stated that my car takes 6 quarts of oil - which was incomprehensible on many levels. I went to my car - pulled the manufacturer manual and said to find in it where it says it takes 6 quarts, as well as telling him I was going to contact the 1800 number for the manufacturer. At that time I asked if a certain mechanic was still there - he said he would go get him (mind you- over the course of 10years, I've spent thousands there). I asked him about the 6 quarts the asst. mgr said my car takes and he said that is incorrect and it takes 5 (up to .5, but not 6) with the asst mgr standing right there. The mechanic then states he will do it for the $19.99 coupon. Final cost - $18.42. Didn't bother asking them about this figure because I will never use Mr Tire again - in Dunkirk, Maryland or anywhere.

I usually never had a problem with Mr. Tire. I have had all of my tires and breaks changed there. I haven't had any problems with these services. I noticed that my brakes started to squeal about three weeks before I was leaving for vacation. I set up an appointment to have the oil changed and then have the brakes inspected. They told me that I needed to have my rotors resurfaced and that was the cause of the squealing. I didn't think there was anything wrong with the brakes because they were relatively new. Have all of this work done about a week before vacation.

I had went to Mr. Tire for many of my cars needs. I had an older car (carburetor engine) and had my Water Pump done here, as well as many other one off repairs. I took my car to a different shop, and they found all the issues they supposedly had "fixed" were inaccurate. I had loose spark plugs, a few months after going there for a "check up". They also state that they take all cars for a test drive to see if they hear anything or notice anything. They did this to my car, stated there were no issues.. Two weeks later, I had to take my car to a local mechanic and get my axles/ball joints in the front replaced, as well as my front brakes. Over 700$ purchase that I asked for them to check, and they couldn't find.

I purchased 4 new tires for my escape in May 2014. In September 2014 I took my vehicle to get an oil change at a competitor and was told my 2 front tires were bald. Sure enough the right side tire specifically has lost traction. I returned to Mr. Tire and informed them of the new front tires having no traction. According to Mr. Tire I had refused an alignment in May.

Went in for a typical oil change. After going back and forth for a bit I eventually gave in and upped to the semi synthetic even though I had stated I did NOT want to switch. The next day I noticed I was leaking oil. They were closing by the time I noticed, so I took it into them the next morning (making me late for work). They replaced the gasket and plug saying mine was cracked, that it was fixed and good to go. Two days after that I noticed I was leaking oil AGAIN! I called them and they asked me to come in, so immediately I left work to make it there before they closed (missed more work; super neat). They tell me that now my main rear seal cracked; which they then quoted me $1200 - $1500. They took no blame whatsoever and called it all off as coincidence. They told me that I was lucky because if they had noticed it before they would have made me pay for the gasket and plug... Why would I pay for something I never needed?? Why did they not catch something that large and that serious the first time?!?

Told clerk needed to get to work. If repair was going to take a while to let me know. He says they were working and I went outside and watched my truck for two hours jacked up with no one working.

Had (4) tires put on my son's vehicle, as he was going to be driving 300 miles to family's house in Ontario. This was August 12. August 14, the rear tire just installed was almost flat. Went back to Mr. Tire #867 in Parma OH. They said (2) tire sensors were bad, and unless replaced, there will always be a slow leak. While replacing the sensors, owner called and said that the front shocks were really bad... I responded and said that we recently had the oil changed at the German Auto Pro shop, and no one said there was any urgency in replacing shocks/struts. I consented to having the front shocks replaced. My son drove to Ontario the following weekend. This was a total of 711 dollars for the 4 tires plus over 1000 for the shocks and sensors.

Date 8-29-14 - I am very dissatisfied with the service I had at Mr.Tire in Cambridge, MD. I received the $10 oil change coupon via email, so today I thought I would take full advantage of this since this would be cheaper than my husband do it. Well my $10.00 oil change ended up costing me $29.51!! When questioned I was told by the salesperson Morgan that my car takes 6 quarts and I should have read the small print. I asked how in the world was I suppose to know this, he answered we do. And because I truly didn't, I did get the service done because I felt put on the spot. So when I got home and thought about it, reread the coupon, googled my car's information. That is reason for my complaint. In fact my car according to website in changing my cars oil it states that it should take 5 quarts and a new filter, not six as I was told. And I was also charged $14.99 for the oil filter and that's included in the coupon.

Date of incident 8-5-14. After having her tires rotated by Mr. Tire, my daughter's left front tire came off while driving on the 219 expressway. Needless to say, thank God nobody was hurt. Immediately, I called Mr. Tire and spoke to "Mike" the manager. He informed me to have the vehicle towed to his location and he would take care of the towing plus all parts/labor costs. On 8-6-14, I again spoke to "Mike" in regards to the vehicle. He told me parts were ordered and he would call back in a few days. On 8-11-14, my wife spoke to "Jesse" informing her the vehicle's work was completed and she could pick it up. On 8-12-14, prior to picking up the vehicle, my wife was informed not to pick up vehicle until she spoke with the manager who was "out of the shop" at the time. Hours later, I called back and spoke to "Mike" the manager. He informed me NO Work had been performed by Mr. Tire and none would be until the insurance company had an adjuster look at vehicle! A week lost! Never again, Mr. Tire!

On Friday, August 1, 2014, I took my car to the location at Millers Port and Sheridan Drive in Amherst. I wanted my tires balanced, the rims cleaned internally so they would have a better seal, and rotated. "Cha Ching". When I went to pick up the car, I noticed before starting the car that I had no brakes. I got out and looked and found brake fluid underneath the car. I went in and let them know. They agreed to look at it. When we discussed it, I agreed to have the lines replaced as recommended. "Cha Ching".

Had my daughter got to the Mr. Tire in Pasadena, MD to have a new tire put on. Explained everything to a person named "Jimmy" (I think he is asst. mgr) as to what was wrong and what needed to be done. I live in Delaware so was not able to get there. Set up an appointment for 9am Friday and she got there at 8:55. They finally took her car in at 10:40 after several other cars came in after her. She then called me and said that they would have to charge an additional $20 x2 to remount the tires and make the car safe.

My brother is terminally ill and he was almost taken advantage of. My brother brought his car into Mr. Tire in Middletown, NJ and the manager said he had a hunch that he had a bad gasket. He told him he needed to send it out and have it checked and that it would take 10 days. He wanted to make sure his car ran correctly because he was having his 38th operation in Maryland. He went to a rental place and rented a car for the 10 days. I told him to pick up the car and get it looked at somewhere else. It was a Honda with approximately 124,000 miles and this did not seem right. He took it somewhere else and the other place said there was nothing wrong with it. Go figure, I hope that guy can live with himself!

If I could give less than a star, I would! Was in town for a wedding. Tire pressure light went off in my car. Attempted Fix-a-Flat, no luck. Called the Mr. Tire at 131 Second Street in Laurel, MD. Told them of the issue and they told me to bring it in and they would take care of me. Was in and out in about an hour. Now for the bad news. While driving home to PA later that afternoon, to my surprise, my tire pressure light went off again. How could this be, you may ask.... Upon further inspection, I realized that Mr. Tire had removed the wrong tire and replaced it. I quickly called the store to confront the manager. He asked me if I was sure that I told him that the Driver's side front tire was the one to be replaced. I said yes and reiterated part of our conversation which he then confirmed.

The car was making a flapping sound when driving and my father had it towed in to prevent leaving anyone sitting on the side of the road with a disabled car. The "problem" was diagnosed as a timing chain by the company. During the time of repair, he received constant phone calls with questions regarding the car overheating, leaking to which the answer was no. The only problem was the sound. After two days of waiting on a Saturday, we go to pick up the car and get stalled by the manager saying that they were waiting on a part. I let him know that I would be back at closing and the car had better be out front waiting. Another call less than 45 minutes later comes in telling up to pick up the car. We pay (over $1300) and drive off to a cloud of smoke coming from the engine.

Had oil changed twice and both times they did not change filter. Guess they were thinking I was stupid and would not look. Best part is they offered me no compensation for coming back twice for them to correct their mistake. Also, bought 4 tires and developed a very small leak. Took it back to Mr. Tire and they found a small screw in tire. They said they plugged it and could not patch from the inside. Well - they removed the screw and put air and it held. Told me they plugged the tire. Update, next day while driving, a fellow driver was yelling at me stating that my tire was flat. I could not feel it since I was going slow.

I started getting my brakes and light repairs on my vehicle at this location and the staff seemed nice. I found another offer at a different shop that was better for my brake service, so I went there. After the shop saw the car, they noticed that the front hub was loose along with the bolt that holds the back brakes. If the hub had come off the car, the entire wheel would have come off causing a fatal accident. Also, with the bolt missing that holds the brake caliper on the car, it caused damage to the rear brake rotors. This cost me about $650 dollars to do all of this.

When I called to schedule an appointment at the Mr.Tire on Atlantic Avenue Raleigh, NC, the employees are rude and unruly. They put the wrong tires on my car and I am very mad. I will never go back to Mr.Tire.

I selected my tires and scheduled my appointment online. The price given was $67.99/tire for total installed price and I needed 2 tires on the rear. When I took my car in they initially gave me a price of about $85 a tire. I told them the price I was given on their website and then after much discussion they gave me a price of $69.49/tire which I agreed to. I made it clear several times that I did not want an alignment or them to "look over" the car, to just install the 2 rear tires for $138.98.

In 2013 (Summer)- got brakes [front and back] - Mr. Tire says the brake pads are replaced at no cost for 'life.' I am over 70 and drive less than 15 miles to work daily; my brake light is coming on (March 2014). I KNOW this was a "set-up" by Mr. Tire.

This is my story, please read!! I was 1 hour into a 6-hour drive home from College Park MD to Syracuse, NY when I say smoke coming from my car and my oil light and other car service lights came on. I was unbelievably lucky to get off at the Shrewsbury PA exit on Rt 83. I pulled into Mr. Tire at 4:45 on a Sunday (it also happened to be a very big NFL day!). They close at 5pm. Dave the manager, the assistant manager and a technician checked out my car... I had a hole in one of the tubes that feed the oil pump and all the oil had leaked out of my engine... BAD NEWS... These 3 guys stayed very late on a Sunday, giving up their Sunday evening, to diagnose the problem with my car, fix it in a very timely and affordable way AND Dave test drove my car to make sure the oil leak hadn't caused any really bad engine problems. To top it off, Dave called me the next day to make sure I had gotten home okay. They were incredibly talented and professional in their work and, equally important, they were all simply good, honest, solid people who truly went above and beyond to help out a stranger. I can't thank them enough for their hard work and kindness. I give them the highest rating and recommendation I can possibly give. Thanks guys, you all were amazing!!

I have had many issues with this place way before they were called Mr. Tire. Back when they were Colony Tire it didn't seem like things were much different. They take every opportunity to make a buck off of you and if you are not careful and do not pay attention to the bill they will charge you too much for services and will charge you for things that should have been done for free.

Had minor work done by the new Mr. Tire in Chapel Hill. As I drove away, my steering wheel was tilted, and ft end pulled hard left. In a few hundred miles, my ft tires showed steel on the inside and leaked. This office has at least one criminal idiot at work intentionally misaligning tires to get repeat business. A letter to corporate got me a call from some rep woman trying to weasel out of their fraud. They have done nothing to resolve, and so cannot be trusted. Don't allow them any chances, as they are a continuing criminal enterprise and should be investigated.

I made an appointment for 4 pm online. Well, my first preference was 3pm but never got a call even after I pushed the Call Me Now button twice until the afternoon. At that point, I was told only the 4pm was available. I show up at 402pm, there is a long line of customers ahead of me in line. I'm not served till 420pm at which point the manager has the gall to look at his watch when I tell him I had an appointment for 4pm. He tells me it's going to take at least an hour. I go to the mall, come back an hour later, wait another half hour. Then he tells me he's waiting for AutoZone to deliver my oil in 5 minutes at which point I'll be on my way.

I just now found out the Mr. Tire in Pasadena, Maryland next to the Food Lion, stole my sensors off of my Toyota Rav 4. The light would continually go on notifying me of a tire pressure concern since I went there. I just got new tires and was notified that the sensors have been removed. I am livid. The tires they sold me were an issu. I had to "live with" the fact that they couldn't balance them 4 times! I asked them to just replace the tires and they said it was over 30 days!! They were trying to fix the balance issues on the 15th DAY! They are shoddy, shady and not a company I will ever deal with again! I guess the man who stole the sensors made a nice bit of money off them selling them. They go for $75 or so online.

We use Mr. Tire facilities in 4 states for our fleet of over 50 vehicles. However, we will no longer utilize their services. This is the 2nd time that we have been frustrated with the Hagerstown, MD store. When we purchased tires last year and one of the tires required us to take it back due to a nail, they said we had not purchased the Roadside Tire Warranty. We did not decline the Roadside and had shown them the estimate with the Warranty on it but it was not transferred to the final bill.

I took my 2000 Mercedes E430 to Mr.Tire because my brake wear indicator came on. They took the car in and inspected the brakes. After they finished the inspection, they claimed I needed new brake pads all the way around, new rotors all the way around, and new brake wear sensors. After all of this, they gave me a total cost of 1,286 dollars for the repairs. After declining the repairs, I had to pay $43.17 for the inspection which was okay. I went home and priced the parts and added them up according to what they said I needed. It was sickening to see that the total cost of the parts were only about $280.00 and that included shipping cost and mind you the pads had electronic sensors in them. Mr. Tire is a subsidiary of Goodyear Tires and I AM VERY DISAPPOINTED. When I used to do business with Goodyear, they gave the best service ever. I am still getting estimates if there are suggestions.

Why is it that every time I go to Mr. Tire, I am told that my oil needs to be changed at 3,000 miles, but my manual says 5,000 miles? I have a 2006 Camry. Normal driving, no towing, etc.. Last week when I went in to get my oil change, I was embarrassed in front of everyone when the guy looked back at my history and noticed that every oil change done was between 5,000 and 6,000 miles. Then I was told repeatedly that the basic oil change was only good for 3,000 miles? Since when? He insisted that I had to get the most expensive oil change to travel 5,000 miles or my car would have issues. Of course he never asked how my driving was, such as towing or extreme conditions. Total ripoff, as I go by my manual and nothing else. Once I declined everything, the salesman's tone changed and he accepted I wasn't going to change my habit.

Mr. Tire in Cambridge, MD charged me 970 plus dollars to replace a rear wheel bearing and associated parts on a 2003 Ford Explorer with about $275 being labor which was not an issue.They tacked on MISC. shop fees to the tune of $75 with no explanation. I went to our local parts store and my price on the parts listed was $225. These crooks charged me $620 for $225 worth of parts. Mr. Tire has a neat little package on complaints. They are untouchable! All complaints are sent back to the same store manager that raped you and the circle continues. Mr. Tire ** you. My extended family, all my friends and I will never so much as buy a wiper blade from you damn crooks.

So, time to get my front brake pads replaced on my Bimmer and I picked up Mr. Tire in Tysons Corner. After waiting for them 6 hours, watching them barely move and playing phone all day, I created the impression they are fixing a plane not a car. It's fine with that, but when I got my car back, guess what: my brake service light is still on! (another 45 minutes) Here we go to the worst part. They probably forgot to mention that the brake system need to be pumped up. Now imagine how is to drive 45 mph, and realize that your brakes barely works. My pedal sinks to the floor about 3-4 times to get to a full stop. After a day it got better, but anyway I have the feeling of an old car brake on a new one. With this said, time to pay them a visit.

I Spent over 800$ on 4 Tires. The First Week I had a leak so I took it back and was told it was the valve stem and it was replaced. Within a few days I went back again because the tire kept getting low. They changed it again and I was told to keep an eye on it? Within a couple of days low again so I went back. This time I was told the Rim was bad and it happens all the time - I've never heard of that happening all the time - and they did the best they could. Well like normal in a few days it's low again so I took it to Dempseys Tire Center in Mantua, NJ where they have Mechanics and not Parts Changers and guess what? No more leak!!!!!!!

A great place if you want to go back 3 times to get the brakes properly completed...then...have to go back 2 years later because the brakes failed and although they were covered under warranty they were replaced for free but the labor was not. AND it took them three times to get it right again!! I think they use cheap parts since the claim was the rotors they installed (several times) were 'warped'. Took it back to my local neighborhood service center recently for an inspection only to find when Mr. Tire replaced my tires 2 years ago with the wrong size and more expensive tires, of course. Beware of corporate service centers like this! They all pretty much will try to rip you off if you don't know what questions to ask.

Okay, so Mr. Tire in Merrillville, Indiana had a $17 oil change special. It sounded great so I took my 2006 Chevy Impala with 36,000 miles on it for the oil change and tire rotation. It took 3 hours. They didn't rotate the tires, took the air filter out, never put it back in, took the rubber gasket out of the master break cylinder and set the cap back on, but would not seal and they only put 1 quart of oil in the car. I went in to complain and the manager said he could not do anything and he had never had any complaints like this. DO NOT TAKE YOUR CAR TO THESE PEOPLE!!!

I brought my 2001 Volkswagen Beetle to Mr. Tire (Shop #689) for a simple oil change with free tire rotation. It took over 4 hours for them to complete the oil change, and they did not rotate the tires at all even though it was listed on the receipt. A few months later, I brought the car to get an oil change, and the mechanic informs me that Mr. Tire actually put SILICONE in the oil drainage plug! Now, the plug is sealed into place and cannot be removed without having to replace the entire oil vessel at a cost of $350. The mechanic who noticed the issue said that in his 15+ years in the industry, he has NEVER seen such negligence. This behavior is highly unethical and borderline criminal. CONSUMER BEWARE!!!

They told me they evacuated the system and added a leak detector. LIARS!!! This is done by the factory and never has to be repeated. When the system still didn't work, I looked at it myself, finding the problem to be electrical and not a sealed-system problem. Changed the system selector switch and all is great. I will never use them again. When they were Vespia's, they were good. These guys seem to be amateur mechanics.

Roxboro, NC Location - I brought my 2004 BMW 325xi in to have the rear brakes replaced. The car was finished in about 3 hours, no problem there. I picked the car up and after driving a few miles, I noticed that the brake sensor light was still on on the dash. I called and spoke with Mike who told me that the brakes are fine, even though a light is still on on my dash. I asked him if the sensors were replaced, and he said he did not know that a sensor was needed. I told him that every time I have new brake pads, they came with sensors. He again told me that he did not know what I was talking about. So I asked him to order them, and he said he would and would call me back when they were in to install them. After a week, I never heard back and called him again. He said to bring the car back, and he would then order them. He also said that he would call me back with a price, and he never did. I went to this location when it was Tire King, and NEVER had an experience like this! I would not even allow these guys to change my oil now.

I went to Mr. Tire twice in October 2012 for repairs on my car. The first time, they replaced the O2 sensor, did an oil change, and a fuel system flush. I ended up bringing the car back in a week later for a cracked exhaust pipe. After the repairs, I heard a rattling noise which progressively got worse as time went on. Initially, I thought that the muffler was loose when they replaced it and didn't worry too much about it until the car started stalling. When I brought the car back to Mr. Tire, they said that two bolts from the fuel intake were sitting on my engine, and the car was stalling because the missing bolts were causing the tire to take in air, and it would cost $330 to fix.

I have a 2003 Saturn Vue. I went in for a simple oil change and free tire rotation. I had this done and it took over an hour to do. They also inspected my car and told me everything was okay except for the normal fluid changes and that was okay. I expected that. The next day, I had to take a trip for my son's graduation. While driving, I noticed a vibration and thought it was tires needing to rebalanced. When I returned to set an appointment for rebalance, they did said everything was okay. Still, it had the vibration and I had them rebalance again. This time, they took it for a test drive and said balance was correct and they also felt the vibration. They put it up on the lift and checked it out. They called me to the car and told me the vibration was a center support bearing that holds the 2 drive shafts. I have all wheel drive. The center support was twisted and needed to be replaced at the cost of $585. Beware! They could be causing problems but I have no proof. I will never use them again.

They reported in the brake report card deliberate false information. They marked that the brake pad thickness was 1 mm. After inspection, there was at least 5 mm left measured from the rivet to the surface. They also reported that the brake fluid was corroded and required service. Their number was 200. A test with the same Phoenix system showed that the fluid was just slightly corroded (Normal) and measured 30. When I called them, they told me that the salesman made a mistake marking the brake fluid card. As for the brake pads, they gave me a whole paragraph why they marked it as they did. All and all, it was enough to scare the daylights out of me (I'm 76) and I see this as an attempt to get more business - not very ethical.

These guys apparently do not know how to use a torque wrench! It happened to me first time in Aug '12 when I was there for a tire rotation and re-balance. I saw the service guy tightening the lug nuts after rotation, using a high torque impact wrench. But I wasn't sure however, so I confirmed with the service manager if it was torqued using a torque wrench to 85 lbs. He said yes; they put it through the system. And the system lets them know the right torque. Once I got home, I just wanted to confirm if they were tightened right. So I used my torque wrench, tried loosening the wrench at 60 lbs., didn't budge. I kept trying gradually increasing the torque by 10 lbs. on each try till I reached 250 lbs. I still couldn't loosen it.

I have a 2001 Mercury Grand Marquis and took it to Mr. Tire on George St in Reading, PA for an inspection about a month ago. It's one of the closest shops to home so it seemed convenient. The inspection cost over $300 as they said nothing was wrong with it, but it needed new front tires. Eventually, back tires too. They also told me it would soon need an alignment. But at this time, it passed inspection and was ready to go! About 2 1/2 weeks later, my husband and I took it back over for the alignment. While driving the car, I noticed the alignment didn't seem much better than before and a thud noise seemed to come and go around the front right tire. So we were going to have it looked at by a different garage but hadn't been able to do so yet.

I called to inquire about wheel alignment and was told the cost would be $75 for my vehicle with a 20% coupon added. When I arrived, I was given a ticket for $100+. Not until I informed Mr. ** that I was quoted a different amount did he give me the discounted price. It seemed a little deceptive and opportunistic. My thinking is that Mr. Tire would inform every customer about any discounts available rather than test their knowledge. This is why I don't send my wife to certain places for auto repair. Mr. Tire wasn't on this list but now it is. Also, when I looked at my final bill, it showed a shop supply fee, which was explained to me as a 9% addition for miscellaneous items such as towels, floor mats (I'm assuming plastic or paper) and grease. Are you serious?!

I took my car in to the Mr. Tire in Midtown Baltimore, MD for a flat. I was given a replacement cost of $250. I left my car there and walked back to my office around 12pm. About thirty minutes later, Mr. Tire called me and told me I need a brake pad now and the cost is $535. I was not happy but I agreed to the repair. About twenty minutes later, I got a second call from Mr. Tire and said that I need some type of additional repair or they can't fix it. Now, the cost is $859 and they cannot get the car done until 4:30pm. So now, I am late picking up my son from school. Do not go near them. Find yourself a locally owned garage where honest service is the rule, not the exception.

I have been an ASE-certified mechanic for 35 years (I am now disabled and can't do the work), so I think I did know what I was talking about when I tried to tell the manager what I wanted them to do to my daughter's car. The dealer charged my daughter $125.00, to tell her what codes and sensors were responsible for her check engine light coming on. We could not afford to get it fixed at the time. So five months later, we took the car to AutoZone for a free check. They (for free) checked the codes, sensors, and gave us a price for the sensors.

I took my car in on Friday, 2/15/13, for a brake job. I picked it up that night and drove it home, and did not drive it again for the rest of the weekend. The following Monday, I drove it to work and noticed a vibration. As I was leaving work on Monday, it started vibrating really bad on Rt. 95. I took it to Mr. Tire. They told me my wheels needed to be balanced and wanted to charge me $15 for each tire. That is totally unacceptable! It's just another way to get more money out of me. Upon reviewing my invoice, I noticed that I was charged for things that did not necessarily have to be done. I wasn't asked about it and it was never explained to me.

I came in and paid for an oil change and tire rotation. They only did the oil change because they did not have time for the rotation but they charged me for it. I have been a customer for over 5 years and Bobby (manager) was rude, abusive and possibly drunk. He told me (a customer) to never come back again. What business tells a 5-year customer to never come back again? Hello? Fire Bobby, the new manager at Stow, Ohio location. Seriously? I spent thousands there. Tell a customer not to come back? WTF?

Beware of Mr. Tire on 9435 Route 40, Ellicott City. They never tell you the truth. I gave my car for 2 tire rods change, oil change, tire rotations and alignments. They switched one of my hubcaps with one from another car. I did not check this until another work was done by another shop. I called them and complained. They never even apologized. After one month, I called for a follow-up and the manager (**) told me that they do not know anything. If I do not like it, I can buy one from a junkyard. What type of stupid giving me advice to go to junkyard and spend my money?

On September 26, 2012, I took my 2000 Toyota Avalon for wheel alignment and tire balancing to the Mr. Tire in Frederick, Maryland (Store number 625). Before they aligned the front end, they told me I needed the left outer tie rod end. They quoted a price of $187.99 for the tie rod end. I trusted their pricing to be fair since I did not know the price of this part. Because I had taken off one day to have the car serviced, I did not have time to check their pricing. However, this price seemed so high that after getting home, I checked the Toyota dealership who quoted a list price of $78.00; Advanced Auto quoted a price of $25.00.

Beware of this company including Monroe Muffler/Tread Quarters and Mr. Tire. As a former employee, I warn you that the service end of the business is now performed by uncertified mechanics. They changed pay scale and now want the general service guys (tires and oil changes) doing all your service work leaving me (ASE master technician) doing next to none of the technical work. It's just another corporation trying to save money. So if you want a guy that might know how to fix your car, this place is for you.

I've checked the prices of having shocks installed on my 2003 Dodge Ram 1500 pickup on two different Mr. Tire locations in the Columbia, Maryland area. One quote was for $752.00 and the other was for $828.00 for Monroe Gas Magnum shocks. I purchased the shocks (Monroe Gas Magnum 34515/34516) through Amazon for $132.00 and had them installed at an independent repair shop next to Mr. Tire for $145.00 labor. Total cost $277.00. When I asked the Mr. Tire personnel about the prices, they said that all pricing was set by their corporate office and there was nothing they could do about it.

Just had an oil change and head light bulb done at the Mr. Tire in Rio Grande, NJ. Oil change was fine, but they charged me $51.00 just for the light bulb! $12.50 to put it in. Called Auto Zone and the bulb is $14.99. I was never told how much this was going to cost. If I knew that, I would have done it myself. Very disappointed. Asked the manager, and he could not refund anything because it was already put through. Don't know if I'll go back.

I went to Mr. Tire for new tires. They put them on inside-out. Yes, a tire store can't even put tires on correctly. Then I went back for struts, I had a coupon for struts for $130. They gave me $600 struts without asking! After months of go-around and me out $1100, they refunded me $300. These people are such scam artists and don't even know the first thing about being a mechanic. Wrong tire replacement and then a ripoff.

We bought 4 new Pirelli tires from Mr. Tire in Arlington, VA with a 60,000-mile warranty. Two years and 20,000 miles later, both front tires are bubbling and the car is undrivable without replacing these tires. We called the Mr. Tire Store, they pulled up the invoice and said there is no warranty on the tires. Wrong! It says there is 60,000-mile warranty on the receipt. Once this genius ceded that there is a warranty, he told us there was nothing they could do about it. Finally, he said that if they do not replace tires, that the manufacturer is responsible for doing so. All this, and he never even suggested we bring the car in for a look. Folks, do yourselves a favor and avoid Mr. Tire, unless of course customer service and standing by product and workmanship are of no concern to you. Now we have to spend money for two new tires that should have been covered by this dealership.

I made an appointment online (first available appointment three days later) to replace four tires with exactly the same Michelins as were wearing very well on the car. The website identified that the prices were "On The Rim & Out The Door Pricing...No Hidden Costs." Within five minutes, the store called me and told me that I could have them installed later this same day. He also told me that they would be doing a free alignment check on my car and that I would only have to pay if an alignment was needed. I asked for confirmation that the price would be as stated on the web page. The guy told me that that was the price but there were other things that I could have done and we would talk about them when I arrived.

I had a terrible experience here. I came in to get my front brakes changed on my 2004 Accord, very routine, nothing was broken. I get a call that some of the other parts needed to be changed, which I agreed to. The entire thing cost me about $700-800.

I went to this Cherry Hill location with a coupon for $19.99 to get an oil change, brake inspection, 4 tire rotation, and free general inspection. The final bill came out to little over 27 dollars. I was greeted by a front desk person, Gary, who was very courteous and helpful. After waiting more than 30 minutes, I was brought aside by the store manager, Chris, and told about the pending repairs regarding my vehicle.

Last year my truck died. I had it towed to Mr. Tire since I have had most of my services done there. They called and said my crank shaft sensor was bad. I said okay. They called back and admitted that it was not the crank shaft sensor but the timing belt. Since they made a mistake, they only charged me for the belt not the sensor. Up until now, December 1st, 2010, my truck was running fine. Then it died again same as last year. I had towed in again. They checked it out. I spoke to the head technician and he said that last year when they replaced the timing belt, the balance shaft belt should have been replaced also, which they never told me or gave me the option to get it on. The complete timing package should have been installed, but they only replaced the timing belt. Also, the water pump should have been replaced along with that.